Iron Mountain Annual Report 2012

Plain-text annual report

T R O P E R L A U N N A 2 1 0 2 DELIVERING SUSTAINABLE VALUE Visit www.ironmountain.com for more information. IRON MOUNTAIN AT-A-GLANCE AS OF 12/31/12 >155,000 corporate clients >17,500 employees 35 countries 675 FORTUNE 1000 rank 1,026 facilities worldwide 64.5 million square feet of real estate member S&P 500 Index member FTSE4Good ABOUT THE COMPANY Iron Mountain Incorporated (NYSE: IRM) is a leading provider of storage and information management services. The company’s real estate network of 64.5 million square feet across more than 1,000 facilities in 35 countries allows it to serve customers around the world with speed and accuracy. And its solutions for records management, data backup and recovery, document management and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster and better use their information for business advantage. Founded in 1951, Iron Mountain stores and protects billions of information assets, including business documents, backup tapes, electronic files and medical data. 2012 FINANCIAL RESULTS SUMMARY REVENUES in millions ADJUSTED OIBDA1 in millions CAPEX AS A PERCENT OF REVENUE FCF2 in millions $3,005 $912 6.1% $347 OPERATING INCOME in millions ADJUSTED EPS1 diluted EPS FROM CONTINUING OPERATIONS diluted RETURN ON INVESTED CAPITAL3 $557 $1.21 $1.05 10.6% 1 See Note 2 on Page 18. 2 See Investor Relations page of the Company web site at www.ironmountain.com. 3 ROIC is calculated as Net Operating Profit After Tax (NOPAT) plus depreciation and amortization less non-growth capital expenditures divided by average capital invested plus racking accumulated depreciation. 431894.Text.cs5.indd 1 4/10/13 9:27 AM IRON MOUNTAIN 2012 ANNUAL REPORT A MESSAGE FROM THE CEO: William L. Meaney TO OUR STOCKHOLDERS: Our results in 2012 reﬂect our continued focus on maintaining the steady, long-term growth of our core business, driving strong returns on invested capital and preserving the durability of our cash ﬂow stream – all key elements of our goal to deliver sustainable value. We wrapped up another year of solid ﬁnancial performance, with total revenues, margins and adjusted earn- ings all in line with expectations. Our storage rental growth of more than 4% in constant currency reﬂected both healthy increases in our inter- national business and stable growth in our North American business, and offset a modest decline in total service revenues. In addition, we maintained our strong balance sheet, achieved further improvements in capital efﬁciency, maintained strong return on invested capital and made signiﬁcant distributions to our stock- holders consistent with our capital allocation strategy. These strong fundamentals are what attracted me to the opportunity to lead Iron Mountain. I was impressed by the company’s established history of steady growth and strong cash ﬂow generation, high return oppor- tunities in international markets and unique culture. Many companies experience ﬂuctuations in revenues as global economies rise and fall, but Iron Mountain has a unique ability to sustain its durable growth rate throughout business cycles due to the attractive underlying stability of the storage business. My near-term focus upon joining the company in January 2013 was to spend a good deal of time with customers, investors and our associ- ates around the globe. These interac- tions reinforced for me the opportunity Iron Mountain has in three areas: tapping the unvended records market, expanding into additional emerging markets and leveraging the brand through adjacent services. Be assured that as we pursue these opportuni- ties, we will continue to view them through our capital allocation ﬁlter, which focuses on maximizing cash ﬂow, generating strong returns and supporting consistent growth. The ﬁrst of these opportunities relates to the amount of unvended records that remain in developed markets in both the private and public sectors. We have organized our marketing efforts into vertical segments such as healthcare, ﬁnan- cial services, legal and government and more closely aligned our sales and account management groups to address this opportunity. It is early in the process, but we are making progress and receiving positive feed- back from customers who look to us I was impressed by the company’s established history of steady growth and strong cash ﬂow generation, high return opportunities in international markets and unique culture. 2 431894.Text.cs5.indd 2 4/10/13 9:27 AM IRON MOUNTAIN 2012 ANNUAL REPORT 94% of the FORTUNE 1000 to provide insight into industry best practices. This sector focus combined with Iron Mountain’s strong relationships should, in time, allow us to store more records for our customers and provide higher- value-added services. Additionally, Iron Mountain has an internationally recognized brand, yet only about a quarter of our revenues today are generated outside North America. Overall, emerging markets are still early in the records outsourcing process, providing signiﬁcant untapped potential for continued growth in our international business. This expansion is a great ﬁt with my background, having spent the last 27 years running multinational businesses from outside the United States. To be clear, international expansion is not about putting pins on the map. We will pursue entry into additional markets with an aggressive, yet disciplined approach that is consistent with our return on invested capital focus, and where we believe we can develop industry-leading busi- nesses over time. As a result of our efforts to improve operating efﬁciencies and capacity utilization, we are on track to achieve our goal of 25% international margins by the end of 2013. We manage our international operations as a portfolio, where margins range from very high in markets where we have leadership positions to emerging markets we have only recently entered that have the potential to achieve attractive results over time. Overall, our international business is strong, with good growth oppor- tunities, and we expect to maintain solid margins and returns as we continue to expand. Lastly, we will look to invest where we can build on the trust our customers have in Iron Mountain for secure, reliable enterprise storage, but in areas that are adjacent to our core opera- tional expertise. One example is our underground wholesale data center, where customers approached us seeking secure space for their data center opera- tions. We have substantial space to further expand capacity in this data center, and we continue to 3 431894.Text.cs5.indd 3 4/10/13 9:27 AM IRON MOUNTAIN 2012 ANNUAL REPORT A MESSAGE FROM RICHARD REESE During 2012, we continued to advance the three-year plan that was implemented in 2011. This plan included a focus on the fundamentals in our physical storage rental business, a goal to improve return on invested capital – particularly in our international operations – and a review of strategies to enhance stockholder value through various capital and tax strategies. We reported on our progress toward each of these initiatives in last year’s annual report – including the fulﬁllment of our commitment to return $1.2 billion to stockholders by May 2012 – while the Special Committee of the Board continued its work to examine value-enhancing strategies. In June 2012, we concluded the work of the Special Committee, and our full Board unani- mously approved a plan to pursue conversion to a REIT. While we await a response from the Internal Revenue Service on numerous technical tax issues, we have made progress with legal, tax and information technology initiatives to ensure we are ready to operate as a REIT beginning in January 2014. In anticipation of that conversion, we paid a $700 million special dividend to stockholders in the form of stock and cash, representing the initial distribution of accumulated earnings and proﬁts that will be required if we are able to convert to a REIT. In total, we have distributed over $2 billion to stockholders since the initiation of our three-year plan. We also drove substantial operating improvements during the execu- tion of the plan, reﬂecting the strength of the management team we have in place. Following my return as CEO in 2011, we advanced our succession planning to identify the right person to lead this dedicated team. I committed to remain for as long as it took to ﬁnd a leader who shared my enthusiasm for the brand, could see the potential to sustain the durability of the business and would continue to deliver value for all our stakeholders. I am pleased to be handing over the reins to Bill Meaney, who I believe has the right characteristics, including an international business background, experience in emerging markets and a track record of investing to drive sustainable returns through disciplined capital allocation. I have complete conﬁdence in Bill and in the underlying strengths of Iron Mountain’s business, its people, its culture and its busi- ness model. I am privileged to have served as your CEO to lead our Mountaineers for most of the past 30 years, and I sincerely appreciate your continued support of Iron Mountain. With continued pride and enthusiasm, With continued pride and enthusiasm, Richard Reese Richard Reese 4 evaluate this and other opportuni- ties that are consistent with our core business. The combination of our durable leadership positions in devel- oped markets, emerging market opportunities and potential for business adjacencies provides a solid foundation from which we will continue to drive sustainable value, and I am conﬁdent in our ability to build on this platform. Beyond these opportunities to sustain the durability of our business, I was attracted by the nature of the organization. It is rare that one has the chance to lead a company with such a strong global franchise, extensive opera- tional expertise and reputation for quality. These characteristics are why customers trust us with their critical documents and what enable us to innovate and do more to improve the efﬁciency of their records management. I have also found the culture to be very collaborative, with an overarching objective of driving returns through smart, disciplined capital allocation and a focus on long- term sustainable growth. Iron Mountain is a great busi- ness that drives excellent returns. During the year, we made steady progress on prepara- tions to convert to a Real Estate Investment Trust, or REIT, which aligns well with our investment strategy and can enhance our strong returns. It enables inves- tors to participate in growth from our international business and allows ﬂexibility to invest in 431894.Text.cs5.indd 4 4/10/13 9:27 AM IRON MOUNTAIN 2012 ANNUAL REPORT It is rare that one has the chance to lead a company with such a strong global franchise, extensive operational expertise and reputation for quality. These characteristics are why customers trust us with their critical documents and what enables us to innovate and do more to improve the efﬁciency of their records management. closely related businesses. It also enhances stockholder value by providing certainty with respect to our cash dividend, which we anticipate will increase from current levels. If we are successful with our planned conversion to a REIT, we expect our dividends to grow in line with free cash ﬂow. Moving additional international operations into the REIT structure and expanding our service busi- nesses would also support dividend growth over time. We will measure the success of our efforts by rela- tive stockholder return – including both stock price appreciation and dividends. Building on the strong fundamentals of our business, the REIT structure can enhance our ability to deliver value. We have invested in people, process and preparation to accelerate our ability to be ready for REIT conver- sion at the beginning of 2014. Work is underway to integrate and upgrade information systems to support portfolio performance reporting and to organize our busi- ness structures to align with REIT requirements. We see strong paral- lels between Iron Mountain and certain REIT sector characteristics. In terms of the nature of our busi- ness, we believe Iron Mountain is most like self-storage, but with an important difference: we are enterprise storage serving 94% of the FORTUNE 1000, as opposed to consumer self-storage, which has a very different credit proﬁle. We also compare favorably in terms of attractive cash ﬂow characteris- tics, low volatility and low risk. We look forward to elaborating on the speciﬁcs of these and other prop- erty portfolio metrics, as well as our thoughts on Iron Mountain’s valua- tion as a REIT, in future reports. In closing, we are executing against our business strategy and are well positioned to deliver on our ﬁnan- cial objectives in 2013. Our core storage rental business is strong, we have meaningful opportuni- ties available to us to extend the durable storage annuity, and we are making good progress toward delivering the REIT. I would like to take this oppor- tunity to thank Richard Reese for his many contributions to Iron Mountain. Our stockholders have come to know his candid, thoughtful style, and I believe the culture of the company is due to his inﬂuence and leadership over the past 30 years. I have truly appreciated his insights in the time I have gotten to work with him, and I know you all join me in thanking him and wishing him well. As we continue our work to deliver sustainable value, we appreciate the commitment of our employees, the loyalty of our customers and the encouragement from our investors. With conﬁdence and appreciation for your continued support, William L. Meaney, Chief Executive Ofﬁcer 5 431894.Text.cs5.indd 5 4/10/13 9:27 AM IRON MOUNTAIN 2012 ANNUAL REPORT DELIVERING SUSTAINABLE VALUE For Iron Mountain, sustainability has broad meaning. It’s about how we sustain the durability of our business, how we organize and how we capitalize to ensure we remain a thriving enterprise for many years to come. It’s also about how we ensure that we continue to deliver value for all our stakeholders: customers, employees, investors and the communities in which we work and live. Delivering sustainable value is also closely tied to how we interact with those stake- holders. Deeper engagement with our customers helped us identify new ways to better serve them through realignment of our sales and account management teams. Listening to employees led to programs to enhance broader awareness of our corporate objectives and improve job satisfaction and retention. Engaging with stockholders supported our evaluation of alternatives and led to our plan to pursue conversion to a REIT. And community involvement deepens our connec- tions with what each of us is passionate about: our charitable causes, our environ- ment and our neighborhoods. It makes us better citizens and better employees. 6 431894.Text.cs5.indd 6 4/10/13 9:27 AM IRON MOUNTAIN 2012 ANNUAL REPORT When we think about delivering sustainable value for stake- holders, it breaks down into three elements: how we grow, how we build and how we operate. HOW WE GROW This element of our strategy focuses on growing storage rental revenues in developed markets to sustain the durability of our strong cash ﬂow and expand our market presence. We have opportunities tied to improving customer loyalty and retention through better alignment of our customer-facing teams, deeper understanding of their business challenges and improved responsiveness. HOW WE BUILD Our global footprint spans 35 countries and provides a sturdy platform for strengthening our presence in international markets and developing posi- tions in attractive emerging ones. We have the industry expertise and deep customer relationships that permit us to leverage our infrastructure to expand the foundation of our great business and create new revenue streams. HOW WE OPERATE The ability to capture opportunities is tied to execution, or how we operate. We will continue to look for ways to increase the effectiveness of how we run our business, continuing the progress we made with our operational excellence initia- tives. We will also continue to evaluate investment opportunities through a disci- plined capital allocation approach to deliver maximum value for stakeholders. 7 431894.Text.cs5.indd 7 4/10/13 9:28 AM IRON MOUNTAIN 2012 ANNUAL REPORT 63 of our top 100 U.S. customers in global markets HOW WE GROW North America is our largest business segment, where we built a leadership position over more than 30 years through internal growth and acquisitions. Having amassed a large, stable business and achieved optimized returns, we are now focused on sustaining our record of consistent growth and proﬁtability. North America’s results for 2012 were in line with our expectations, with 2% storage rental growth, solid 40%+ adjusted OIBDA margins and 14% ROIC. We faced continued headwinds in our service business, driven by a decrease in records retrieval activity and lower recycled paper revenue, which were partially offset by strong growth in our Document Management Services. We expect continued moderate declines in our North American service business, as queries – or retrieval of storage assets – become less frequent. However, these service declines continue to be more than offset by steady growth in storage rental, as retaining information in its original format remains the most cost-efﬁcient storage means and often is required for legal, regulatory or compliance reasons. Capturing additional unvended records is key to continued growth in our global storage rental busi- ness. We believe signiﬁcant opportunity remains as companies seek to better manage information currently scattered throughout vacant ofﬁces, random storage areas and headquarters’ base- ments. Complications from lack of proper records management and recent severe weather events 8 431894.Text.cs5.indd 8 4/10/13 9:28 AM IRON MOUNTAIN 2012 ANNUAL REPORT Having piloted the program with a focus on the healthcare industry, we are expanding our efforts to build industry- speciﬁc expertise in the other vertical segments. have highlighted the importance of storing critical physical records and backup media in secure facili- ties. Increasingly, sophisticated customers see records management as an important business function and are moving their storage assets to dedicated facili- ties. One of the ways we intend to capture this shift is through market segmentation. During the year, we realigned our North American sales and account management teams to focus on the following vertical markets: healthcare, ﬁnancial services, life sciences, government, legal, insur- ance, entertainment and energy. Having piloted the program with a focus on the healthcare industry, we are expanding our efforts to build industry- speciﬁc expertise in the other vertical segments. Understanding the unique issues and technology trends that impact each of these industries enables us to help customers reduce their overall storage costs, improve efﬁciency and better comply with complex regulatory requirements. To support this targeted approach, we have brought our Industry Relations and Customer Experience groups under common leader- ship and have established new customer forums, such as industry symposiums and advisory boards, that deliver insights and best practice solutions. And we have enhanced our customer communications, offering practical solutions for better understanding and use of our products and services, as well as targeted topics related to data security, compliance, regulation and destruction. In our international business, we have grown to become one of the major providers in several devel- oped markets. Our expanding international network not only brings us new business from locally based customers, it supports our efforts to deepen our presence with North American-based multinational accounts, who more and more frequently are seeking to consolidate records management with a common vendor. Importantly, 63 of our Top 100 U.S. customers are also active international customers, enhancing our efforts to capture a greater portion of the unvended business in developed international markets. 9 431894.Text.cs5.indd 9 4/10/13 9:28 AM IRON MOUNTAIN 2012 ANNUAL REPORT 15 YEARS of global expansion 35 countries Our objective is to achieve international Adjusted OIBDA margins of 25% by the end of 2013. 10 431894.Text.cs5.indd 10 4/10/13 9:28 AM IRON MOUNTAIN 2012 ANNUAL REPORT HOW WE BUILD Our strategy to deliver sustainable value includes maintaining an industry-leading position in key international markets, building our presence in emerging markets and capturing new, related business opportunities. Performance in our $800 million international busi- ness was strong in 2012, with constant dollar storage rental growth of 11% and further proﬁt improve- ment. We expect continued strong storage volume increases, particularly from emerging markets, and we are on track to achieve our margin targets in 2013. The development of scalable platforms is key to both revenue growth and margin improvement. One way we achieve this is through synergistic acquisitions of local storage companies that help us achieve top tier positions, such as those completed in Brazil and Hungary during the year. In addition, we often estab- lish our footprint in attractive international markets through joint ventures with local partners. As we grow our presence, we may acquire controlling inter- ests in these joint ventures to accelerate our prog- ress, as we did in Switzerland and Turkey during 2012. We believe there is substantial opportunity for expan- sion in Latin America, Central and Eastern Europe and the Asia Paciﬁc region, and we will continue to explore the potential in these emerging markets. As we evaluate international opportunities, we deter- mine whether we have, or believe we can achieve, a leading position and estimate the relative level of market maturity. In developed markets where we have a strong position, we manage for consistent growth and achieve durable returns comparable to those in North America. In developed markets where we do not have as strong a position, we focus on increasing returns and building toward leader- ship positions. In emerging markets, we invest to gain leadership, enhance returns and capture the initial wave of records outsourcing. We expect these markets to generate higher revenue growth at attrac- tive returns. In 2011, we completed an evaluation of our inter- national portfolio and are achieving returns above our hurdle rates in all of our remaining international markets. Our objective for our international business is to achieve Adjusted OIBDA margins of 25% by the end of 2013, which we expect to meet through contin- uous reﬁnement of operational efﬁciencies, reduction in business support costs and improved capacity utili- zation through real estate consolidation. For example, at the end of 2012, we consolidated several smaller facilities in the United Kingdom, which resulted in a modest one-time charge but will provide meaningful annual savings. We also have opportunities to invest in emerging businesses that leverage our expertise and infra- structure. One example is our geothermal-cooled, underground wholesale data center in Pennsylvania where we rent secure space to customers who install and manage their own data servers. This business has long-term leases supporting annualized revenues approaching $20 million, and we intend to invest a modest amount of capital in 2013 to build out addi- tional capacity driven by pre-committed customer demand. Another example is the potential for new services related to backup tape storage, which allows customers to capture signiﬁcant cost advantages when compared with disk storage. We are continuing to study the breadth of these and related service opportunities and evaluating appropriate strategies for potential further expansion. 11 431894.Text.cs5.indd 11 4/10/13 9:28 AM IRON MOUNTAIN 2012 ANNUAL REPORT 8 million stops with 99.999% accuracy HOW WE OPERATE In 2012, we continued to aim for operational excellence, increasing both internal and external effectiveness through technology initiatives and strategic investments. We rolled out several listening posts, or channels for customers to share their opinions and provide insights that help us design services and solutions to meet their needs. We established metrics to measure customer loyalty and monitor progress in connection with our second Voice of the Customer (VOC) survey, and in February 2013, we established our ﬁrst Customer Advisory Board. These are just a few of the efforts underway to help us better under- 12 431894.Text.cs5.indd 12 4/10/13 9:28 AM IRON MOUNTAIN 2012 ANNUAL REPORT A key component of how we operate is how we evaluate investment opportunities through a capital allocation approach that is structured to maximize return on invested capital. stand our customers’ unique business challenges. Their feedback helps shape our business strategy, determine investment in new programs and guide us to continually improve. Information technology is another critical business enabler. We have invested to provide the technology platform and improved systems that help customers to better track and manage their storage assets. These technology tools include our Iron Mountain Connect customer portal, and Accutrac,® our records management system that allows customers to apply consistent record retention policies across a variety of systems and streamline access through a single search of physical and electronic records. We also implemented continuous improvement initiatives related to transportation management and route densities, helping us achieve a signiﬁcant reduction in route costs. In addition, we introduced Telematics on our trucks to enhance safety and provide driving pattern data. This information allows us to improve chain of custody and reduce expenses, and based on early results, should drive fuel savings from improved driving practices. A key component of how we operate is how we evaluate investment opportunities through a capital allocation approach that is structured to maximize return on invested capital. Acquisitions are one such opportunity. While enterprise storage remains highly fragmented with dozens of smaller competitors, select competitive acquisitions allow us to leverage our regional operations and management infrastruc- ture. Additionally, customer relationship acquisitions enable us to integrate storage assets into existing space to enhance facility utilization and returns. In keeping with this focus, we also may invest in real estate to increase the percentage of our storage facilities that we own. Increased real estate owner- ship is consistent with our plan to convert to a REIT, and there are situations where ownership may be preferable to leasing space. For example, we may have opportunities to invest in new building capacity to satisfy local demand, or to buy properties in inter- national regions where local leasing markets are inef- ﬁcient. We also may buy out leases in cases where the cost of ownership ﬁnancing is lower than the cost of leasing. As we evaluate these opportunities, we believe we have more than $1 billion of real estate acquisition opportunities over the next 10 years. In the near term, we expect to invest $75 million in real estate in 2013, including $30 million for expanded capacity in our wholesale data center business. 13 431894.Text.cs5.indd 13 4/10/13 9:28 AM IRON MOUNTAIN 2012 ANNUAL REPORT TAKING CARE FULFILLING OUR CORPORATE RESPONSIBILITY Our engagement with key stakeholders is integral to how we deliver sustainable value. We interact through a variety of means, including: customer advisory boards, surveys and industry forums, investor percep- tion studies and one-on-one meetings, employee all-hands meetings and senior leadership webcasts. We also respond to inquiries that may originate from local communities seeking volun- teers, third-party organizations looking for information about our environmental initiatives or investors trying to better under- stand our business. All of these interactions inspire a culture of collaboration and provide us with feedback that we use for contin- uous improvement. EMPLOYEES Our Mountaineers are the back- bone of the company – they sustain day-to-day operations, generate new business, maintain existing relationships and are the face of the company to external stakeholders. Recognizing that employees must feel empow- ered to do what it takes to get their jobs done, we enhanced our employee engagement and enablement in 2012. During the year, we engaged the Hay Group, a highly regarded HR consultancy, to survey our global workforce. Participation was strong, with 76% of the workforce responding. Our survey was designed to measure how committed our teams are, how clear they are about their respective roles, their access to the tools they need and their overall working environment. The survey results showed we are making strong progress toward becoming a high-performing company (HPC), an external benchmark designed by the Hay Group. We achieved scores above the HPC average in nine out of 13 categories, including employee effectiveness and engagement. We scored high marks for collabo- ration, quality and customer focus, and we identiﬁed training, career development and empow- erment as areas that require addi- tional emphasis. We communicate and reinforce company goals and priorities continuously and report on our progress so teams can align their efforts appropriately. We will 14 431894.Text.cs5.indd 14 4/10/13 9:28 AM IRON MOUNTAIN 2012 ANNUAL REPORT Taking CARE is a platform of global strategies and initiatives that expresses our commitment to live by our core values and put them into action every day and in everything we do – from the safeguards we take to protect our customers’ information, to the way we empower employees, serve our communities and protect the environment. By taking CARE, we hope to be a supplier, employer and neighbor of choice. continue to invest in our Managers Who Lead program to empower managers with the skills they need to inspire their teams for success, and we are expanding our efforts to develop talent and build our bench throughout the company. We afﬁrm our commitment to treating employees fairly and consistently, and we seek to hire and retain superior employees through excellent employment standards. We recruit, hire, train, promote and compensate without regard to race, color, age, religion, gender, national origin, disability or sexual orientation. We are also dedicated to supporting our mili- tary and are a founding member of the 100,000 Jobs Mission along with 10 other companies. As part of our involvement, we were recognized as a military friendly company by GI Jobs for 2013. CUSTOMERS In January 2012, we launched our ﬁrst Customer Advisory Board (CAB) focused on the Financial Services industry. The CAB is an excellent way to engage with our customers to build better relation- ships, capture insights and earn trust. The initial meeting brought together thought leaders from 11 of our key ﬁnancial services customers, including many of the nation’s largest banking institu- tions, to discuss the future of records and information manage- ment in the sector. The meeting generated a number of key insights that our team is working to understand in more detail, including the importance of consistent service and support on a global basis, the desire for more thought leadership and a need for tools that they can use to demonstrate the business value of formal records and informa- tion programs. Based on insights gathered during the sessions, the CAB team already has formed two sub-committees whose goals are to help shape our future products and services and identify potential best practices – not only for our ﬁnancial services customers, but for customers in other vertical markets. We also gained important insight from our VOC survey. Listening to our customers teaches us a great deal about the importance of security, on-time delivery, accurate billing and customer service. They want us to provide benchmarking relative to their peers. They also want solutions to help them reduce paper, improve efﬁciency, drive compliance and reduce risk. In support of these goals, we are committed to safe- guarding sensitive customer information, ensuring that all Iron Mountain employees under- stand their shared responsibility. We continually invest in tech- nology and processes to help our customers keep their conﬁdential records and business data acces- sible and secure. INVESTORS, GOVERNANCE AND ETHICS Delivering sustainable value for investors means taking care to support the durable cash ﬂow annuity and being responsible stewards of investor capital through a disciplined, return- driven approach to allocation. We continually engage with our institutional stockholders and bondholders to understand their perspective and to communicate management’s views on past ﬁnancial performance, current expectations and long-term opportunities. Some of the ways we interact include: a regular program of industry and brokerage conferences that include group presentations and one-on-one meetings, annual perception studies conducted by a third party to ensure candid, anonymous feedback, webcast presentations to review ﬁnancial results and annual Investor Days to dive deeper into company strategy. 15 431894.Text.cs5.indd 15 4/10/13 9:28 AM IRON MOUNTAIN 2012 ANNUAL REPORT 450,000 TONS of material shredded with 98.8% UPTIME Engagement with investors was a key driver of our evaluation of various ﬁnancing and tax alternatives that ultimately led to our decision to pursue potential conversion to a REIT. As part of the potential conversion, we plan to expand the scope of our investor relations outreach efforts, communicating with a new group of investors that has speciﬁc information needs. If we are successful in our conversion to a REIT, we plan to signiﬁcantly enhance our supplemental disclosure to provide property portfolio performance metrics to enable comparability and increase transparency. In addition, we are focused on maintaining sound ethics and corporate governance policies, working to ensure effective oversight and accountability. We plan to maintain high corporate governance standards through exemplary board stewardship, management accountability and proactive risk management. Consistent with governance best practices we maintain an inde- pendent, non-staggered Board and we have separated the posi- tions of CEO and Chairman. We also maintain high ethical stan- dards through a strong ethics policy, ongoing, mandatory ethics training for all employees With operations in 35 countries and more than 1,000 facilities around the globe, Mountaineers have the potential to impact hundreds of communities and thousands of lives. 16 and executive leadership that promotes a culture of integrity. COMMUNITY AND THE ENVIRONMENT With operations in 35 countries and more than 1,000 facilities around the globe, Mountaineers have the potential to impact hundreds of communities and thousands of lives. We contribute through strategic partnerships that preserve public treasures and by volunteering to address local community needs. Our employees are provided with 16 hours of paid time each year to give back by donating time to the non-proﬁt organizations of their choice. In 2012, Iron Mountain employees donated more than 35,000 hours to support charitable causes, including organizations such as The American Red Cross, Habitat for Humanity, Big Brothers/Big Sisters, The Humane Society, Special Olympics and Cradle to Crayons, as well as public schools, children’s recreational sports leagues and police and ﬁre departments in the communities in which we live. In support of our taking CARE initiatives, during 2012 we formed an Environmental Sustainability Council made up of senior leaders, hired a Director of Corporate Responsibility and contracted a full-time energy manager to review energy usage and make recommendations for reductions. One program 431894.Text.cs5.indd 16 4/10/13 9:28 AM IRON MOUNTAIN 2012 ANNUAL REPORT undertaken during the year was a $5 million lighting retroﬁt in 68 of our North American facilities. This upgrade to more efﬁcient ﬁxtures is expected to yield annual energy savings of approximately $1.5 million and an additional $600,000 in rebates. As part of a broader effort, we will evaluate the expansion of this program and are working to establish company-wide carbon footprint reduction goals. Another step that demonstrates our commitment is our planned move to our new, Leadership in Energy and Environmental Design (LEED) Gold-certiﬁed corporate headquarters in early 2014. The new location will incorporate energy-efﬁcient features that help reduce our business environmental impact and encourage positive actions in our day-to-day practices. Additionally, through our secure shredding business, we are one of the world’s largest paper recy- clers, having diverted more than 450,000 tons of paper waste from landﬁlls during 2012. At Iron Mountain, we are taking care to deliver sustainable value to our key stakeholders – our customers, employees, investors and the communities in which we operate. We look forward to providing updates as we expand our Corporate Responsibility initiatives and move toward more formal measurement and reporting of our progress. HELPING TO PRESERVE PUBLIC TREASURES Iron Mountain develops cultural heritage archive solution Our world is ﬁlled with amazing but fragile cultural heritage sites and structures, such as Mount Rushmore and the Eastern Ming tombs in China. However, these tangible records of our journey on earth face extinction due to environmental forces and acts of human aggression. CyArk, a non-proﬁt organiza- tion, is dedicated to the digital preservation of these sites for the beneﬁt of future genera- tions and has an ambitious plan to use 3-D laser scan- ners to digitally capture 500 of them in the next ﬁve years. As CyArk captures these sites, they collect massive amounts of data – up to ﬁve petabytes over time – so a comprehensive infor- mation management strategy with a reliable and scalable archive is central to its mission. In keeping with our commitment to help organizations protect and preserve global cultural heritage, we developed a solu- tion and brought together other corporate partners to donate resources and ensure CyArk has a reliable means to preserve these treasures. With Iron Mountain’s support, CyArk now has a long-term data storage solution that leverages tape storage tech- nologies, including off-site data archiving at two Iron Mountain locations: one close to CyArk’s home base in San Francisco and one in our data warehouse in Pennsylvania, where the archive resides 220 feet underground in one of the most environmentally stable and secure environments in the world. 17 431894.Text.cs5.indd 17 4/10/13 9:28 AM FINANCIAL HIGHLIGHTS (Amounts in millions, except per share data) 2008 2009 2010 2011 2012 Storage Rental Revenues $ 1,496 $ 1,534 $ 1,599 $ 1,683 $ 1,733 Service Revenues Total Revenues $ 1,329 $ 1,241 $ 1,294 $ 1,332 $ 1,272 $ 2,825 $ 2,774 $ 2,892 $ 3,015 $ 3,005 Gross Margin (ex Depreciation & Amortization) 53.6% 56.7% 58.8% 58.7% 57.5% Operating Income1 Adjusted OIBDA2 Adjusted OIBDA % EPS—Diluted1 Adjusted EPS—Diluted2 $ 492 $ 545 $ 548 $ 571 $ 557 $ 754 $ 823 $ 927 $ 950 $ 912 26.7% 29.6% 32.0% 31.5% 30.4% $ 0.47 $ 0.86 $ $ 1.13 1.01 $ 0.83 $ 1.26 $ 1.05 $ 1.28 $ 1.36 $ 1.21 Capex3 (ex Real Estate and REIT Capex) % 10.4% 9.4% 7.9% 6.6% 6.1% Cash Flows from Operating Activities - Continuing $ 514 $ 587 $ 603 $ 664 $ 444 Free Cash Flow4 $ 197 $ 330 $ 370 $ 467 $ 347 1 Included in operating income and EPS-Diluted for 2010 is an $86 million non-cash goodwill impairment charge related to our technology escrow services business, which we continue to own and operate and which was previously reflected in the former Worldwide Digital Business segment and is now reflected as a component of the North American Business segment. See footnote 2.g. on p. 84 of the accompanying Annual Report on Form 10-K for additional information. 2 Adjusted OIBDA and Adjusted EPS-Diluted are non-GAAP measures. Please refer to p. 35 of the accompanying Annual Report on Form 10-K for additional information including the reconciliations of these non-GAAP measures to their nearest GAAP measure. 3 Based on incurred versus cash paid basis. 4 Defined as Cash Flows from Operating Activities from continuing operations less capital expenditures (excluding real estate and capital expenditures associated with the REIT conversion), net of proceeds from the sales of property and equipment and other, net, and additions to customer relationship and acquisition costs. REIT costs are also excluded from Free Cash Flow. Revenues (in millions) $1329 $1241 $1294 $1332 $1272 Adjusted OIBDA (in millions) $823 $754 $927 $950 $912 $1496 $1534 $1599 $1683 $1733 Service Revenues Storage Rental Revenues 08 09 10 11 12 08 09 10 11 12 Cash Flows from Operating Activities from Continuing Operations (in millions) $664 $587 $603 $514 $444 Capex (ex Real Estate and REIT Capex) (as a % of revenues) 10.4% 9.4% 7.9% 6.6% 6.1% 08 09 10 11 12 08 09 10 11 12 18 18 431894.Text.cs5.indd 18 4/10/13 9:28 AM 24 YEARS OF STORAGE RENTAL GROWTH Annual storage rental revenues (in millions) 2012 C$ Storage Rental Growth 4.3% 23-year Compound Annual Growth Rate 18.5% $35 $48 $73 $82 $91 $101 $120 $234 $162 $1043 $875 $760 $695 $603 $507 $384 $1733 $1683 $1599 $1534 $1496 $1362 $1182 $1217 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 2012 FINANCIAL REVIEW During 2012 we delivered consistent growth in Iron Mountain’s storage rental business, which continued to provide a solid foundation for overall ﬁnancial performance and more than offset moderate declines in our information management services business. Consistent with our strategy, we are focused on sustaining high returns in our North American Business segment while building momentum in our International Business segment – and emerging markets in particular – as a signiﬁcant driver of revenue growth and Adjusted OIBDA margin improvement. During 2012, we maintained a strong balance sheet and continued to enhance stockholder returns through both increases in our regular dividends and a special distribution associated with our plan to pursue conversion to a REIT. 19 19 431894.Text.cs5.indd 19 4/10/13 9:28 AM IRON MOUNTAIN IRON MOUNTAIN 2012 ANNUAL REPORT Delivering storage and information management services via an unmatched global footprint comprising operations in 35 COUNTRIES on 5 CONTINENTS KEY FINANCIAL HIGHLIGHTS We reported total revenues of $3.0 billion, a 1% increase over last year in constant dollars (C$). In our storage rental business, strong growth of more than 4% C$ for the year reﬂected healthy increases of 11% in our International business, driven equally by both robust organic growth and acquisitions, and more than 2% growth in North America. Globally, storage rental volumes expanded by nearly 2%, driven by a 9% increase in inter- national volumes and basically ﬂat volumes in North America. In our information management services business, we experienced a 3% C$ decline in revenues due to a decrease in North American activity-based services and lower recycled paper revenues. However, the negative impact from paper lessened toward the end of 2012, as paper pricing began to stabilize following a steep decline at the end of 2011 and into early 2012. Strong growth in our Document Management Solutions business and core services in Latin America helped to offset the decline in activity- based service revenues. For 2012, adjusted operating income before depreciation and amortization (Adjusted OIBDA) margins were slightly lower than in 2011, reﬂecting targeted expen- ditures for the realignment of our sales and account management organizations in North America and lower paper prices. Despite these impacts, we sustained strong Adjusted OIBDA margins of 42% in North America, while our international business beneﬁtted from cost improvement initiatives IRM STOCK PERFORMANCE Iron Mountain S&P 500 Russell 1000 $120 $100 $80 $60 07 08 09 10 11 12 This graph compares the change in the cumulative total return on our common stock to the cumulative total returns of the S&P 500 Index and the Russell 1000 Index for the period from December 31, 2007, through December 31, 2012. This comparison assumes an investment of $100 on December 31, 2007, and the reinvestment of any dividends. 20 431894.Text.cs5.indd 20 4/10/13 9:28 AM IRON MOUNTAIN 2012 ANNUAL REPORT We continued to improve our capital efﬁciency in 2012, reducing capital expenditures – before real estate and REIT capex – by 50 basis points to 6.1% of revenues. in Western Europe and strong proﬁt performance in the Asia Paciﬁc region. Excluding acqui- sition integration costs and an accelerated facility closure in the United Kingdom, International Adjusted OIBDA margins expanded by roughly 150 basis points in 2012, and we remain on track with our plan to achieve international margins of 25% by the end of 2013. Adjusted Earnings per Share (EPS) for 2012 were $1.21, down 11%, as lower Adjusted OIBDA and higher interest expense associ- ated with borrowings to support our stockholder payout program more than offset the beneﬁt of fewer weighted average shares outstanding for the year. These Adjusted OIBDA and Adjusted EPS results exclude costs associated with the potential REIT conversion, Special Committee and prior year proxy costs, which would have reduced reported EPS by approxi- mately $0.14 and $0.05 in 2012 and 2011, respectively. We continued to improve our capital efﬁciency in 2012, reducing capital expenditures – before real estate and REIT capex – by 50 basis points to 6.1% of revenues. Free Cash Flow for 2012 before acquisitions, real estate and REIT costs was $347 million, down from the prior year due primarily to lower Adjusted OIBDA, higher cash taxes and higher interest expense. STRONG LIQUIDITY AND BALANCE SHEET Our liquidity position remains strong, with more than $900 million of availability at year end, and we maintained our consoli- dated leverage ratio within our target range of 3x - 4x. In addi- tion, our debt portfolio remains long and ﬁxed with no meaningful repayments until next year. Last August, we issued $1.0 billion of 5.75% Senior Subordinated Notes to redeem $520 million of existing Senior Subordinated debt, repay existing indebtedness under our revolving credit facility and for general corporate purposes, including funding a portion of our anticipated REIT costs. This offering was highly successful, resulting in the lowest coupon for our rating and tenor in the history of the high-yield market. In November 2012, we paid a special dividend related to our proposed REIT conversion of $700 million, which included $140 million in cash and 17 million new shares valued at $560 million. Also, in December 2012, we declared our fourth quarter dividend of $0.27 per share, and the Board agreed to maintain the quarterly cash dividend rate per share rather than reduce it based on the higher number of shares outstanding. The result of main- taining this rate is an increase to our dividend payout levels of nearly 10% over prior levels. 21 431894.Text.cs5.indd 21 4/10/13 9:28 AM IRON MOUNTAIN 2013 FINANCIAL OUTLOOK We are positioned for another strong year in 2013 and will continue to pursue strategies to sustain the durability of our storage rental business. We have opportunities to invest in fast-growing emerging markets through an approach that is consistent with our focus on attractive returns, while in mature markets, we are begin- ning to see results from the refo- cusing of our sales and account management teams. For 2013, we expect consis- tent revenue growth and proﬁt performance with total revenue C$ growth of 0% to 3% driven by consistent 4% C$ storage rental growth. We expect service headwinds to persist but remain manageable. We look for continued healthy Adjusted OIBDA margins in North America and further improvement in inter- national margins, resulting in total Adjusted OIBDA roughly in line with 2012. Our outlook for free cash ﬂow remains $320 million to $360 million, excluding one-time oper- ating and capital costs associated with our potential conversion to a REIT. Total REIT costs related to substantial system investments, legal and tax work, advisory fees and other costs needed to implement the structure are estimated to be between $150 million and $200 million, with the majority deployed in 2013. We have increased our estimate of these costs by approximately $50 million to reﬂect a more informed analysis of the conversion project and to ensure we are prepared to meet the January 2014 time- frame. While we ended 2012 with a consolidated leverage ratio within our targeted range, as we have previously noted, expendi- tures associated with the poten- tial REIT conversion (including tax payments) will temporarily and modestly move our leverage above 4x. We expect continued strong free cash ﬂow from operations prior to investments in real estate and REIT costs. We are managing our balance sheet consistent with our strategy – while advancing substantial payouts to stockholders – and we remain well positioned to fund our business plan. We are positioned for another strong year in 2013 and will continue to pursue strategies to sustain the durability of our storage rental business. 22 431894.Text.cs5.indd 22 4/10/13 9:51 AM 10-K FIRST PAGE UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, DC 20549 FORM 10-K (Mark One) (cid:1) ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Fiscal Year Ended December 31, 2012 or (cid:2) TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 1-13045 IRON MOUNTAIN INCORPORATED (Exact name of Registrant as Specified in Its Charter) Delaware (State or other jurisdiction of incorporation) 745 Atlantic Avenue, Boston, Massachusetts (Address of principal executive offices) 23-2588479 (I.R.S. Employer Identification No.) 02111 (Zip Code) 617-535-4766 (Registrant’s telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Title of Each Class Name of Exchange on Which Registered Common Stock, $.01 par value per share New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes (cid:1) No (cid:2) Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes (cid:2) No (cid:1) Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes (cid:1) No (cid:2) Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes (cid:1) No (cid:2) Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K (cid:2) Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a small reporting company. See the definitions of ‘‘large accelerated filer,’’ ‘‘accelerated filer’’ and ‘‘smaller reporting company’’ in Rule 12b-2 of the Exchange Act. (Check one): Large accelerated filer (cid:1) Non-accelerated filer (cid:2) (Do not check if a smaller reporting company) Accelerated filer (cid:2) Smaller reporting company (cid:2) Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes (cid:2) No (cid:1) As of June 29, 2012, the aggregate market value of the Common Stock of the registrant held by non-affiliates of the registrant was approximately $4.8 billion based on the closing price on the New York Stock Exchange on such date. Number of shares of the registrant’s Common Stock at February 8, 2013: 190,140,008 IRON MOUNTAIN INCORPORATED 2012 FORM 10-K ANNUAL REPORT Table of Contents PART I Item 1. Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 1A. Risk Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 1B. Unresolved Staff Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 2. Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 3. Legal Proceedings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 4. Mine Safety Disclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PART II Item 5. Market For Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 6. Selected Financial Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 7A. Quantitative and Qualitative Disclosures About Market Risk . . . . . . . . . . . . . . . . . . Item 8. Financial Statements and Supplementary Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 9A. Controls and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 9B. Other Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PART III Item 10. Directors, Executive Officers and Corporate Governance . . . . . . . . . . . . . . . . . . . . . Item 11. Executive Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 13. Certain Relationships and Related Transactions, and Director Independence . . . . . . . Item 14. Principal Accountant Fees and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 1 16 25 25 25 26 27 29 32 68 70 70 70 73 74 74 74 74 74 Item 15. Exhibits and Financial Statement Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 PART IV i References in this Annual Report on Form 10-K to ‘‘the Company,’’ ‘‘Iron Mountain,’’ ‘‘IMI,’’ ‘‘we,’’ ‘‘us’’ or ‘‘our’’ include Iron Mountain Incorporated and its consolidated subsidiaries, unless the context indicates otherwise. DOCUMENTS INCORPORATED BY REFERENCE Certain information required in Items 10, 11, 12, 13 and 14 of Part III of this Annual Report on Form 10-K (the ‘‘Annual Report’’) is incorporated by reference from our definitive Proxy Statement for our 2013 Annual Meeting of Stockholders (our ‘‘Proxy Statement’’) to be filed with the Securities and Exchange Commission (the ‘‘SEC’’ or ‘‘Commission’’) within 120 days after the close of the fiscal year ended December 31, 2012. CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS We have made statements in this Annual Report that constitute ‘‘forward-looking statements’’ as that term is defined in the Private Securities Litigation Reform Act of 1995 and other securities laws. These forward-looking statements concern our operations, economic performance, financial condition, goals, beliefs, future growth strategies, investment objectives, plans and current expectations, such as our (1) commitment to future dividend payments, (2) expected target leverage ratio, (3) expected internal revenue growth rate and capital expenditures for 2013, (4) expected increase in our Adjusted OIBDA margins in our International Business segment, (5) expected growth in cartons stored on behalf of existing customers, and (6) estimated range of tax payments and other costs expected to be incurred in connection with our proposed conversion to a real estate investment trust (‘‘REIT’’). These forward- looking statements are subject to various known and unknown risks, uncertainties and other factors. When we use words such as ‘‘believes,’’ ‘‘expects,’’ ‘‘anticipates,’’ ‘‘estimates’’ or similar expressions, we are making forward-looking statements. Although we believe that our forward-looking statements are based on reasonable assumptions, our expected results may not be achieved, and actual results may differ materially from our expectations. Important factors that could cause actual results to differ from expectations include, among others: (cid:127) with regard to our estimated tax and other REIT conversion costs, our estimates may not be accurate, and such costs may turn out to be materially different than our estimates due to unanticipated outcomes in the private letter rulings (‘‘PLR’’) from the U.S. Internal Revenue Service (‘‘IRS’’), changes in our support functions and support costs, the unsuccessful execution of internal planning, including restructurings and cost reduction initiatives, or other factors; (cid:127) realizing the anticipated benefits to stockholders of our proposed REIT conversion, including the achievement of tax savings for us, increases in income distributable to stockholders, the potential to lower the cost of financing through increased ownership of currently leased real estate, maximizing our enterprise value and the expansion of our stockholder base; (cid:127) the cost to comply with current and future laws, regulations and customer demands relating to privacy issues; (cid:127) the impact of litigation or disputes that may arise in connection with incidents in which we fail to protect our customers’ information; (cid:127) changes in the price for our storage and information management services relative to the cost of providing such storage and information management services; (cid:127) changes in customer preferences and demand for our storage and information management services; (cid:127) the adoption of alternative technologies and shifts by our customers to storage of data through non-paper based technologies; ii (cid:127) the cost or potential liabilities associated with real estate necessary for our business; (cid:127) the performance of business partners upon whom we depend for technical assistance or management expertise outside the U.S.; (cid:127) changes in the political and economic environments in the countries in which our international subsidiaries operate; (cid:127) claims that our technology violates the intellectual property rights of a third party; (cid:127) the cost of our debt; (cid:127) the impact of alternative, more attractive investments on dividends; (cid:127) our ability or inability to complete acquisitions on satisfactory terms and to integrate acquired companies efficiently; and (cid:127) other trends in competitive or economic conditions affecting our financial condition or results of operations not presently contemplated. Other risks may adversely impact us, as described more fully under ‘‘Item 1A. Risk Factors’’ of this Annual Report. You should not rely upon forward-looking statements except as statements of our present intentions and of our present expectations, which may or may not occur. You should read these cautionary statements as being applicable to all forward-looking statements wherever they appear. Except as required by law, we undertake no obligation to release publicly the result of any revision to these forward-looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events. Readers are also urged to carefully review and consider the various disclosures we have made in this document, as well as our other periodic reports filed with the SEC. iii Item 1. Business. A. Development of Business. PART I We store records, primarily paper documents and data backup media, and provide information management services that help organizations around the world protect their information, lower storage rental costs, comply with regulations, enable corporate disaster recovery, and better use their information for business advantages, regardless of its format, location or lifecycle stage. We offer comprehensive records management services, data protection & recovery services and information destruction services, along with the expertise and experience to address complex storage and information management challenges such as rising storage rental costs, and increased litigation, regulatory compliance and disaster recovery requirements. Founded in an underground facility near Hudson, New York in 1951, Iron Mountain Incorporated, a Delaware corporation, is a trusted partner to more than 155,000 clients throughout North America, Europe, Latin America and Asia Pacific. We have a diversified customer base consisting of commercial, legal, banking, healthcare, accounting, insurance, entertainment and government organizations, including more than 94% of the Fortune 1000. As of December 31, 2012, we operated over 1,000 facilities, comprising 64.5 million square feet, in 35 countries on five continents and employed over 17,500 people. Now in our 62nd year, we have experienced tremendous growth, particularly since successfully completing the initial public offering of our common stock in February 1996. We have grown from a U.S. business operating fewer than 85 facilities (6 million square feet) with limited storage and information management service offerings and annual revenues of $104.0 million in 1995 into a global enterprise providing storage and a broad range of related information management services to customers in markets around the world with over 1,000 facilities (64.5 million square feet) and total revenues of more than $3.0 billion for the year ended December 31, 2012. On January 5, 2009, we were added to the S&P 500 Index, and as of December 31, 2012 we were number 644 on the Fortune 1000. Our success since becoming a public company in 1996 has been driven in large part by our execution of a consistent long-term growth plan to build industry leadership by extending our presence through service line and global expansion. This growth plan has been sequenced into three phases. The first phase involved establishing leadership and broad market access in our core storage solutions and related records management services and data protection & recovery services, primarily through acquisitions. In the second phase, we invested in building a successful selling organization to access new customers, converting previously unvended demand. While different parts of our business are in different stages of evolution along our three-phase strategy, in North America and our more developed international markets, we have transitioned to the third phase of our growth plan, which we call the capitalization phase. In this phase, which we expect to continue for many years, we seek to expand our relationships with our customers to continue solving their increasingly complex storage and information management problems. Growing our customer relationships means expanding our global storage and service offerings while maximizing our solid core businesses. In doing this, we continue to build what we believe to be a very durable business through disciplined execution. Consistent with this model, we have transitioned from a growth strategy driven primarily by acquisitions of storage and information management services companies to a growth strategy that includes multiple sources of revenue growth. These sources of revenue growth include: (i) organic growth comprised of growth from existing customers, sales to new customers and acquiring customer relationships from third-parties; (ii) acquisitions of storage and information management services businesses; and (iii) the introduction of new rental streams and ancillary services. We expect to achieve our long-term growth goals by focusing on expanding our global core storage rental business through increased incoming volumes and by offering our customers integrated services 1 that address their increasingly complex storage and information management needs regardless of the format, location or lifecycle stage of their information. Storage rental is the key driver of our economics and allows us to expand our relationships with our customers through value-added services that flow from storage rental. Consistent with our overall strategy, we are focused on increasing incoming volumes on a global basis. There are multiple sources of new volumes available to us, and these sources inform our growth investment strategy. Our investments in sales and marketing support sales to new customers that do not currently outsource some or all of their storage and information management needs, as well as increased volumes from existing customers. We also expect to invest in the acquisitions of customer relationships and acquisitions of storage and information management services businesses. In North America and our more developed international markets, we expect that these acquisitions will primarily be fold-in acquisitions designed to optimize the utilization of existing assets, expand our presence and better serve customers. We also expect to use acquisitions to expand our presence in attractive, higher growth emerging markets. Finally, we are continuing to add new rental streams and ancillary services to our portfolio to support our long-term growth objectives and drive solid returns on invested capital. At this stage in our evolution we also are focused on driving increased profitability and cash flow through a disciplined management approach and a focus on optimizing our business operations. Consisting of productivity initiatives, pricing program improvements and cost controls, our optimization strategy has produced significant and visible results. Between 2006 and 2010, we had compounded annual growth rates of 11% for Adjusted OIBDA, defined as operating income before (1) depreciation and amortization, (2) intangible impairments, (3) (gain) loss on disposal/write-down of property, plant and equipment, net and (4) costs associated with our 2011 proxy contest, the work of the Strategic Review Special Committee of our board of directors (the ‘‘Special Committee’’) and the proposed REIT conversion, discussed below (collectively ‘‘REIT Costs’’), 17% for Adjusted Earnings per Share from Continuing Operations and 3% for Earnings per Share from Continuing Operations. During that same period, we reduced our capital expenditures (excluding real estate) as a percent of revenues from 13.4% in 2006 to 7.9% in 2010. These gains were driven primarily by cost reductions and the optimization of our North American Business segment as we increased Adjusted OIBDA margins in that segment by nearly 800 basis points between 2006 and 2010. Our current focus is on sustaining the high margin, high profitability levels of the North American Business segment while optimizing our International Business segment using the same strategies. We expect to achieve 25% Adjusted OIBDA margins in the International Business segment by the end of 2013, a 700 basis points improvement over 2010 levels. Beyond 2013, we expect to grow consolidated Adjusted OIBDA margins at a much slower rate because we will have already completed the major profit improvement initiatives in both the North American and International Business segments. In our more developed markets, continuous improvement initiatives will generate modest margin improvement, a portion of which we expect to reinvest in our business. In our emerging markets, margins should expand as the local businesses mature, and we will look to reinvest a portion of that improvement to support the growth of these businesses. For more detailed definitions and reconciliations of Adjusted OIBDA and Adjusted Earnings per Share from Continuing Operations and a discussion of why we believe these measures provide relevant and useful information to our current and potential investors, see ‘‘Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations—Non-GAAP Measures’’ of this Annual Report. We are committed to delivering stockholder value. To that end, and supported by our increased profitability and strong cash flows, we initiated a stockholder payout program in February 2010 consisting of a share repurchase authorization of up to $150.0 million and a dividend policy under which we have paid, and in the future intend to pay, cash dividends on our common stock. Our first ever quarterly cash dividend, declared in March 2010, was $0.0625 per share. Subsequently, our board of directors approved an increase in the amount authorized under our share repurchase program of up to an additional $1.05 billion, bringing the total authorization to $1.2 billion. As of December 31, 2012, 2 we have purchased 37.7 million shares of our common stock for approximately $1.1 billion under this program. We have also increased our quarterly dividend on three occasions, including most recently in June 2012, when we announced an 8% increase to our regular quarterly dividend payments through 2013. The June 2012 increase to our quarterly dividend, to $0.27 per share, represented a 332% increase over the quarterly dividend amount declared in March 2010. In April 2011, we announced a three-year strategic plan to increase stockholder value. The key components of our plan are: (i) sustaining a leadership position in our North American Business segment; (ii) driving substantial improvements in our International Business segment; and (iii) committing to significant stockholder payouts of $2.2 billion through 2013, with $1.2 billion being paid out by May 2012. We fulfilled the commitment to return $1.2 billion of capital to stockholders by May 2012. The remaining $1.0 billion of the stockholder payout plan has been replaced by our regular quarterly dividends and the stockholder distributions and expenditures associated with our plan to convert to a REIT (the ‘‘Conversion Plan’’). As part of our strategic plan, in June 2011, we completed the sale of our online backup and recovery, digital archiving and eDiscovery solutions businesses (the ‘‘Digital Business’’) for approximately $395.4 million in cash. Additionally, in connection with our strategic portfolio review of certain international operations, we sold our New Zealand operations in October 2011, and we sold our Italian operations in April 2012. Potential REIT Conversion In June 2012, we announced our intention to pursue conversion to a REIT. The plan to convert to a REIT was unanimously approved by our board of directors following a thorough analysis and careful consideration of ways to maximize value through alternative financing, capital and tax strategies. Assuming we are successful in converting, we would plan to elect REIT status no sooner than our taxable year beginning January 1, 2014. Any REIT election made by us must be effective as of the beginning of a taxable year; therefore, if, as a calendar year taxpayer, we are unable to convert to a REIT by January 1, 2014, the next possible conversion date would be January 1, 2015. Our Conversion Plan currently includes submitting requests for private letter rulings (‘‘PLR’’) to the U.S. Internal Revenue Service (the ‘‘IRS’’). Our PLR requests have multiple components, and the conversion to a REIT will require favorable rulings from the IRS on numerous technical tax issues, including the characterization of our racking assets as real estate. We submitted our PLR requests to the IRS during the third quarter of 2012, but the IRS may not provide a favorable response to our PLR requests until the second half of 2013 or at all. Our ability to qualify as a REIT will depend upon our continuing compliance following our conversion to a REIT with various requirements, including requirements related to the nature of our assets, the sources of our income and the distributions to our stockholders. If we fail to qualify as a REIT, we will be subject to U.S. federal income tax at regular corporate rates. Even if we qualify for taxation as a REIT, we may be subject to some federal, state, local and foreign taxes on our income and property. In particular, while state income tax regimes often parallel the U.S. federal income tax regime for REITs described above, many states do not completely follow U.S. federal rules and some may not follow them at all. We believe that electing REIT status will maximize our enterprise value as we advance our strategy and provide significant benefits to our stockholders. A key component of our overall strategic plan is our capital allocation strategy to return excess cash to our stockholders, and we believe operating as a REIT aligns well with this strategy. In November 2012, we paid a $700.0 million special dividend (the ‘‘Special Dividend’’) representing the initial distribution to satisfy the requirement that we pay to stockholders our accumulated earnings and profits which is estimated to be approximately $1.0 billion to $1.5 billion (the ‘‘E&P Distribution’’) in connection with our potential conversion to a REIT. The Special Dividend consisted of $140.0 million paid in cash and $560.0 million in common stock value. 3 We issued 17.0 million new shares in connection with the Special Dividend. We also believe that through conversion to a REIT we may be able to expand our shareholder base and lower our cost of financing through increased ownership of currently leased real estate. We expect our long-term capital allocation strategy as a REIT will naturally shift toward increased use of equity to support lower leverage, though our leverage may increase in the short-term to fund the costs to support the Conversion Plan. See Item 7. ‘‘Management’s Discussion and Analysis of Financial Condition and Results of Operations—Overview’’ and ‘‘—Liquidity and Capital Resources’’ of this Annual Report for more information regarding our possible conversion to a REIT, including anticipated costs associated with the Conversion Plan, and Item 1A. ‘‘Risk Factors—Risks Related to the Proposed REIT Conversion’’ of this Annual Report for a discussion of risks associated with our conversion to a REIT, including impediments to a conversion. B. Description of Business. Overview We provide cost-effective secure storage for all major media, including paper (which is the primary form of records storage we provide), as well as secure off-site storage of data backup media. Our related information management services can be broadly divided into three major categories: records management services, data protection & recovery services, and information destruction services. Media formats can be broadly divided into physical and electronic records. We define physical records to include paper documents, as well as all other non-electronic media such as microfilm and microfiche, master audio and videotapes, film, X-rays and blueprints. Electronic records include e-mail and various forms of magnetic media such as computer tapes, hard drives and optical disks. Our records management services include: flexible retrieval access, retention management and records management program development and implementation based on best practices to help customers comply with specific regulatory requirements and policy-based programs. Also included within records management services are our Document Management Solutions (‘‘DMS’’). DMS helps organizations gain better access to, and ultimately control over, their paper records by digitizing, indexing and hosting them in online archives to provide complete information lifecycle solutions. Within the records management services category, we have developed specialized services for vital records and regulated industries such as healthcare, energy, government and financial services. Our data protection & recovery services include the secure handling and transportation of data backup media for fast and efficient data recovery in the event of a disaster, human error or virus as well as disaster preparedness, planning and support. Our technology-based data protection & recovery services include online backup and recovery solutions for desktop and laptop computers and remote servers. Since our sale of the Digital Business, we offer these technology-based services primarily through partnerships. Additionally, we serve as a trusted, neutral third party and offer technology escrow services to protect and manage source code and other proprietary information. Our information destruction services almost exclusively consist of secure shredding services. Secure shredding services complete the lifecycle of a record and involve the shredding of sensitive documents in a way that ensures privacy and a secure chain of custody for the records. These services typically include either the scheduled pick-up of loose office records, which customers accumulate in specially designed secure containers that we provide, or the shredding of documents stored in our records facilities upon the expiration of their scheduled retention periods. 4 Physical Records Physical records may be broadly divided into two categories: active and inactive. Active records relate to ongoing and recently completed activities or contain information that is frequently referenced. Active records are usually stored and managed on-site by their owners to ensure ready availability. Inactive physical records are the principal focus of the storage and information management services industry and consist of those records that are not needed for immediate access but which must be retained for legal, regulatory and compliance reasons or for occasional reference in support of ongoing business operations. A large and growing specialty subset of the physical records market is medical records. These are active and semi-active records that are often stored off-site with, and serviced by, a storage and information management services vendor. Special regulatory requirements often apply to medical records. In addition to our core records management services, we provide consulting, facilities management, fulfillment and other outsourcing services relating to storage and information management. Electronic Records Electronic records management focuses on the storage of, and related services for, computer media that is either a backup copy of recently processed data or archival in nature. We believe the issues encountered by customers trying to manage their electronic records are similar to the ones they face in their physical records management programs and consist primarily of: (1) storage capacity and the preservation of data; (2) access to and control over the data in a secure environment; and (3) the need to retain electronic records due to regulatory requirements or for litigation support. Customer needs for data backup and recovery and archiving are distinctively different. Backup data exists because of the need of many businesses to maintain backup copies of their data in order to be able to recover the data in the event of a system failure, casualty loss or other disaster. It is customary (and a best practice) for data processing groups to rotate backup tapes to off-site locations on a regular basis and to require multiple copies of such information at multiple sites. In addition to the physical storage and rotation of backup data that we provide, we offer online backup services through partnerships as an alternative way for businesses to store and access data. Online backup is a Web-based service that automatically backs up computer data from servers or directly from desktop and laptop computers over the Internet and stores it in secure data centers. Growth of Market We believe that the volume of stored physical and electronic records will continue to increase on a global basis for a number of reasons, including: (1) regulatory requirements; (2) concerns over possible future litigation and the resulting increases in volume and holding periods of records; (3) the continued proliferation of data processing technologies such as personal computers and networks; (4) inexpensive document producing technologies such as desktop publishing software and desktop printing; (5) the high cost of reviewing records and deciding whether to retain or destroy them; (6) the failure of many entities to adopt or follow policies on records destruction; and (7) the need to keep backup copies of certain records in off-site locations for business continuity purposes in the event of disaster. We believe that the creation of paper-based information will be sustained, not in spite of, but because of, ‘‘paperless’’ technologies such as e-mail and the Internet. These technologies have prompted the creation of hard copies of such electronic information and have also led to increased demand for electronic records services, such as the storage and off-site rotation of backup copies of magnetic media. In addition, we believe that the proliferation of digital information technologies and distributed data networks has created a growing need for efficient, cost-effective, high quality technology solutions for electronic data protection and the management of electronic documents. 5 Acquisitions in a Highly Fragmented Industry The storage and information management services industry has long been and remains a highly fragmented industry with thousands of competitors in North America and around the world. Between 1995 and 2004 there was significant acquisition activity in the industry. Acquisitions were a fast and efficient way to achieve scale, expand geographically and broaden service offerings. We believe this acquisition activity, which is ongoing, is due to the opportunities for large providers to achieve economies of scale and meet customer demands for sophisticated, technology-based solutions. Attractive acquisition opportunities, many of which are small, in North America and internationally continue to exist, and we may pursue acquisition of these businesses where we believe they present a good opportunity to create value for our stockholders. Characteristics of Our Business We generate our revenues by renting storage space to a large and diverse customer base in 64.5 million square feet of real estate around the globe and providing to our customers core records management, data protection & recovery, information destruction, DMS services and an expanding menu of complementary products and services. Providing outsourced storage is the mainstay of our customer relationships and serves as the foundation for all our revenue growth. Core services, which are a vital part of a comprehensive records management program, consist primarily of the handling and transportation of stored records and information. In our secure shredding operations, core services consist primarily of the scheduled collection and shredding of records and documents generated by business operations. Additionally, core services include certain DMS services and recurring project revenues. As is the case with storage rental revenue, core service revenues are highly recurring in nature. In 2012, our storage rental and core service revenues represented approximately 89% of our total consolidated revenues. In addition to our core services, we offer a wide array of complementary products and services, including special project work, data restoration projects, fulfillment services, consulting services, technology services and product sales (including specially designed storage containers and related supplies). Furthermore, complementary services revenue includes recycled paper revenue. Complementary services address specific needs of our customers and are designed to enhance our customers’ overall records management programs. These services complement our core services; however, they are more episodic and discretionary in nature. Revenue generated by all of our operating segments includes both core and complementary components. In general, our North American Business and our International Business segments offer storage and the information management services discussed below, in their respective geographies. The amount of revenues derived from our North American Business and International Business segments and other relevant data, including financial information about geographic areas and product and service lines, for fiscal years 2010, 2011 and 2012 are set forth in Note 9 to Notes to Consolidated Financial Statements. Secure Storage We provide cost-effective secure storage for all major media, including paper (which is the primary form of records storage we provide) as well as secure off-site vaulting of data backup media. Renting secure space to customers for the purpose of storing paper records and data backup media is by far our largest source of revenue. Records storage consists primarily of the archival storage of records for long periods of time according to applicable laws, regulations and industry best practices. The secure off-site storage of data backup media is a key component of a company’s disaster recovery and business continuity programs and storage rental charges are generally billed monthly on a per storage unit basis. Hard copy business records are typically stored for long periods of time with limited activity in cartons packed by the customer. For some customers we store individual files on an open shelf basis, and these files are typically more active. Storage rental charges are generally billed monthly on a per 6 storage unit basis, usually per cubic foot of records, and include the provision of space, racking systems, computerized inventory and activity tracking and physical security. Vital records contain critical or irreplaceable data such as master audio and video recordings, film and other highly proprietary information, such as energy data. Vital records may require special facilities, either because of the data they contain or the media on which they are recorded. Accordingly, our charges for providing enhanced security and special climate-controlled environments for vital records are higher than for typical storage rental. Service Offerings Our information management services can be broadly divided into three major categories: records management services, data protection & recovery services and information destruction services. We offer both physical services and technology solutions in the records management and data protection & recovery categories. Currently, we offer only physical services in the information destruction services category. Records Management Services Central to any records management program is the handling and transportation of stored records and the eventual destruction of those records upon the expiration of their scheduled retention periods. This is accomplished through our extensive service and courier operations. Other records management services include our DMS services as well as Compliant Records Management and Consulting Services, Health Information Storage and Management Solutions, Entertainment Services, Energy Data Services, Discovery Services and other ancillary services. Service and courier operations are an integral part of our comprehensive records management program for all physical media and include adding records to storage, temporarily removing records from storage, refiling of removed records, permanently withdrawing records from storage and destroying records. Service charges are generally assessed for each activity on a per unit basis. Courier operations consist primarily of the pick-up and delivery of records upon customer request. Charges for courier services are based on urgency of delivery, volume and location and are billed monthly. As of December 31, 2012, our fleet consisted of approximately 3,700 owned or leased vehicles. The growth rate of mission-critical digital information is accelerating, driven in part by the use of the Internet as a distribution and transaction medium. The rising cost and increasing importance of storing and managing digital information, coupled with the increasing availability of telecommunications bandwidth at lower costs, may create meaningful opportunities for us to provide solutions to our customers with respect to their digital records storage and management challenges. We continue to cultivate marketing and technology partnerships to support this anticipated growth. The focus of our DMS business is to develop, implement and support comprehensive storage and information management solutions for the complete lifecycle of our customers’ information. We seek to develop solutions that solve our customers’ document management challenges by integrating the management of physical records, document conversion and digital storage. Our DMS services complement our core service offerings and enhance our existing customer relationships. We differentiate our offerings from our competitors by providing solutions that integrate and expand our existing portfolio of products and services. The trend towards increased usage of Electronic Document Management (‘‘EDM’’) systems represents another opportunity for us to manage active records. Our DMS services provide the bridge between customers’ physical documents and their EDM solutions. We offer records management services that have been tailored for specific industries, such as health care, or to address the needs of customers with more specific requirements based on the critical nature of their records. For example, medical records tend to be more active in nature and are typically 7 stored on specialized open shelving systems that provide easier access to individual files. In addition to storing medical records, we provide health care information services, which include the handling, filing, processing and retrieval of medical records used by hospitals, private practitioners and other medical institutions, as well as recurring project work and ancillary services. Recurring project work involves the on-site removal of aged patient files and related computerized file indexing. Ancillary healthcare information services include release of information (medical record copying and delivery), temporary staffing, contract coding, facilities management and imaging. We offer a variety of additional services which customers may request or contract for on an individual basis. These services include conducting records inventories, packing records into cartons or other containers, and creating computerized indices of files and individual documents. We also provide services for the management of active records programs. We can provide these services, which generally include document and file processing and storage, both off-site at our own facilities and by supplying our own personnel to perform management functions on-site at the customer’s premises. We also sell a full line of specially designed corrugated cardboard storage cartons. Other complementary lines of business that we operate include fulfillment services and professional consulting services. Fulfillment services are performed by our wholly owned subsidiary, Iron Mountain Fulfillment Services, Inc. (‘‘IMFS’’). IMFS stores marketing literature and other materials for its customers and delivers this material to sales offices, trade shows and prospective customers’ locations based on current and prospective customer needs. In addition, IMFS assembles custom marketing packages and orders and manages and provides detailed reporting on customer marketing literature inventories. A growing element of the content we manage and fulfill is stored digitally and printed on demand by IMFS. Digital print allows marketing materials such as brochures, direct mail, flyers, pamphlets and newsletters to be personalized to the recipient with variable messages, graphics and content. We provide professional consulting services to customers, enabling them to develop and implement comprehensive storage and information management programs. Our consulting business draws on our experience in storage solutions and information management services to analyze the practices of companies and assist them in creating more effective programs to store records and manage information. Our consultants work with these customers to develop policies and schedules for document retention and destruction. We sold our domain name management product line in 2010 and the Digital Business, including our former wholly owned subsidiaries, Mimosa Systems, Inc. and Stratify, Inc., and our New Zealand operations in 2011. Also, we sold our Italian operations in April 2012. Consistent with our treatment of acquisitions, we eliminated all revenues associated with these businesses, which have all been reflected as discontinued operations for financial reporting purposes, from the calculation of our internal growth rates for 2010, 2011 and 2012. Data Protection & Recovery Services Our data protection & recovery services are designed to comply with applicable laws and regulations and to satisfy industry best practices with regard to disaster recovery and business continuity purposes. We provide data protection & recovery services for both physical and electronic records. We also offer technology escrow services in this category. Physical data protection & recovery services consist of the rotation of backup computer media as part of corporate disaster recovery and business continuity plans. Computer tapes, cartridges and disk packs are transported off-site by our courier operations on a scheduled basis to secure, climate- controlled facilities, where they are available to customers 24 hours a day, 365 days a year, to facilitate data recovery in the event of a disaster. Frequently, backup tapes are rotated from our facilities back to 8 our customers’ data centers. We also manage tape library relocations and support disaster recovery testing and execution. Online backup is a Web-based service that automatically backs up computer data from servers or directly from desktop or laptop computers over the Internet and stores it in secure data centers. After the sale of the Digital Business, we continue to offer this service pursuant to a reseller agreement with Autonomy Corporation plc, a corporation formed under the laws of England and Wales (‘‘Autonomy’’). Through our technology escrow services business, we act as a trusted, neutral, third party, safeguarding valuable technology assets—such as software source code, object code and data—in secure, access-protected escrow accounts. Acting in this intermediary role, we help document and maintain intellectual property integrity. The result is increased control and leverage for all parties, enabling them to protect themselves, while maintaining competitive advantage. Information Destruction Services Our information destruction services consist primarily of physical secure shredding operations. Secure shredding is a natural extension of our hard copy records management services, completing the lifecycle of a record, and involves the shredding of sensitive documents for customers that, in many cases, also use our services for management of archival records. These services typically include the scheduled pick-up of loose office records that customers accumulate in specially designed secure containers we provide. Complementary to our shredding operations is the sale of the resultant waste paper to third-party recyclers. Through a combination of plant-based shredding operations and mobile shredding units consisting of custom built trucks, we are able to offer secure shredding services to our customers throughout the U.S., Canada, the United Kingdom, Ireland, Australia and Latin America. Financial Characteristics of Our Business Our financial model is based on the recurring nature of our various revenue streams. The historical predictability of our revenues and the resulting Adjusted OIBDA allow us to operate with a high degree of financial leverage. Our business has the following financial characteristics: (cid:127) Recurring Revenues. We derive a majority of our consolidated revenues from fixed periodic, usually monthly, storage rental fees charged to customers based on the volume of their records stored. Once a customer places physical records in storage with us, and until those records are destroyed or permanently removed (for which we typically receive a service fee), we receive recurring payments for storage rental without incurring additional labor or marketing expenses or significant capital costs. Similarly, contracts for the storage of electronic backup media involve primarily fixed monthly rental payments. Our annual revenues from these fixed periodic storage rental fees have grown for 24 consecutive years. For each of the three years 2010 through 2012, storage rental revenues, which are stable and recurring, have accounted for over 55% or more of our total consolidated revenues. This stable and growing storage rental revenue base also provides the foundation for increases in service revenues and Adjusted OIBDA. (cid:127) Historically Non-Cyclical Storage Rental Business. Historically, we have not experienced significant reductions in our storage rental business as a result of economic downturns although, during recent economic slowdowns, the rate at which some customers added new cartons to their inventory was below historical levels. However, during the recent economic downturn, which was more severe and lasted longer than other recent downturns, destruction rates increased as some customers have been more willing to incur additional short-term service costs in exchange for lower storage rental costs in the long-term. In addition, we have experienced longer sales cycles and lower incoming volumes from existing customers, due in large part, we believe, to high unemployment rates and generally lower levels of business activity. Combined, these impacts have resulted in lower net volume growth rates. The net effect of these factors has been the continued growth of our storage rental revenue base, albeit at a lower rate. For each of the three years 2010 through 2012, total net volume growth has been approximately 2% on a global basis. 9 (cid:127) Inherent Growth from Existing Physical Records Customers. Our physical records customers have, on average, sent us additional cartons at a faster rate than stored cartons have been destroyed or permanently removed. However, during the recent economic downturn, the combination of lower incoming volumes from existing customers, due in large part, we believe, to high unemployment rates and generally lower business activity, and increased destruction rates, as described above, resulted in lower consolidated net volume growth in recent quarters, including negative net volume growth from existing customers at times in certain markets. Since reaching unusually high levels in 2009, our destruction rates have stabilized at rates closer to historical norms. After the economy has improved, we expect our growth from existing customers should improve although we cannot give any assurance as to how much, if any, improvement we will realize. We believe the continued growth of our physical records storage rental revenues is the result of a number of factors, including the trend toward increased records retention, albeit at a lower rate of growth, customer satisfaction with our services and net price increases. (cid:127) Diversified and Stable Customer Base. As of December 31, 2012, we had over 155,000 clients in a variety of industries in 35 countries around the world. We currently provide storage and information management services to commercial, legal, banking, healthcare, accounting, insurance, entertainment and government organizations, including more than 94% of the Fortune 1000. No single customer accounted for as much as 2% of our consolidated revenues in any of the years ended December 31, 2010, 2011 and 2012. For each of the three years 2010 through 2012, the average annual volume reduction due to customers terminating their relationship with us was less than 3%. (cid:127) Capital Expenditures Related Primarily to Business Line Growth and Ongoing Operations. Our business requires significant capital expenditures to support our expected storage rental revenue and service revenue growth and ongoing operations, new products and services and increased profitability. As the nature of our business has evolved over time, so has the nature of our capital expenditures. Every year we expend capital to support a number of different objectives. The majority of our capital goes to support business line growth and our ongoing operations. Additionally, we invest capital to acquire or construct real estate. We also expend capital to support the development and improvement of products and services and projects designed to increase our profitability. These expenditures are generally relatively small and discretionary in nature. Below are descriptions of the major types of capital expenditures we are likely to make in a given year: (cid:127) Capital to support business line growth—these expenditures are primarily related to capacity expansion such as investments in new building outfitting, carton storage systems, tape storage systems and containers, shredding plants and bins and technology service storage and processing capacity. (cid:127) Capital to acquire/construct real estate—these expenditures are directly related to the acquisition of real estate, either through the purchase or construction of a new facility or the buyout of an existing lease. (cid:127) Capital to support ongoing business operations—these expenditures are primarily related to major repairs and/or the replacement of assets, such as facilities, warehouse equipment and computers. This category also includes operational support initiatives such as sales and marketing and information technology projects to support infrastructure requirements. (cid:127) Capital for new product development—these expenditures are directly related to the development of new products or services in support of our integrated value proposition. (cid:127) Capital for product improvement—these expenditures are primarily related to product and service enhancements that support our leadership position in the industry. Spending in this area includes items such as increased feature functionality, security upgrades or system enhancements. 10 (cid:127) Capital to support operational efficiencies—these expenditures are primarily related to driving increased profitability through cost savings and operating efficiencies and include items such as facility consolidations and systems to support operating process improvements. Following is a table presenting our capital expenditures for 2010, 2011 and 2012 organized by the nature of the spending as described above: Nature of Capital Spend (dollars in millions) Year Ended December 31, 2010(1)(2) 2011(1)(2) 2012(1)(2) Business Line Growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Business Operations(3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operational Efficiencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total Capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Less: Real Estate and REIT Capital Expenditures . . . . . . . . . . . . . . . Total Capital, Net of Real Estate and REIT Capital Expenditures . . . . $116 14 65 10 31 8 $244 (14) $230 $ 81 20 84 2 14 18 $218 (20) $198 $ 61 54 75 4 12 42 $248 (66) $182 We believe that capital expenditures, net of real estate and capital expenditures that are part of our REIT Costs, incurred as a percent of revenues is a meaningful metric for investors because it indicates the efficiency with which we are investing in the growth and operational efficiency of our business. For the years 2010 through 2012, our total capital expenditures, net of real estate and capital expenditures that are part of our REIT Costs, incurred as a percent of revenues were approximately 8%, 7% and 6%, respectively. This decrease since 2010 is due primarily to our disciplined approach to capital management, a shift toward less capital intensive service revenues and moderating growth rates in our physical storage rental business. Following is a table presenting our capital expenditures as a percent of total revenues for 2010, 2011 and 2012 organized by the nature of the spending as described above: Nature of Capital Spend Year Ended December 31, 2010(1)(2) 2011(1)(2) 2012(1)(2) Business Line Growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Business Operations(3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operational Efficiencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.0% 0.5% 2.2% 0.3% 1.1% 0.3% 2.7% 0.7% 2.8% 0.1% 0.5% 0.6% 2.0% 1.8% 2.5% 0.1% 0.4% 1.4% Total Capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Less: Real Estate and REIT Capital Expenditures . . . . . . . . . . . . . . . 8.4% 8.3% 7.2% (0.5)% (0.7)% (2.2)% Total Capital, Net of Real Estate and REIT Capital Expenditures . . . . 7.9% 6.6% 6.1% (1) Represents capital expenditures on an accrual basis and may differ from amounts presented on the cash basis in the Consolidated Statement of Cash Flows. (2) Columns may not foot due to rounding. (3) Capital expended in support of ongoing business operations includes amounts previously referred to as maintenance capital expenditures. This category includes capital expended on operational support initiatives such as sales and marketing and information technology projects to support infrastructure requirements. 11 Growth Strategy We offer our customers an integrated value proposition by providing them with secure storage and comprehensive information management services, including records management services, data protection & recovery services and information destruction services. We have the expertise and experience to address complex storage and information management challenges such as rising storage rental costs and increased litigation, regulatory compliance and disaster recovery requirements. We expect to maintain a leadership position in the storage and information management services industry around the world by enabling customers to store, protect and better use their information—regardless of its format, location or lifecycle stage—so they can optimize their business and ensure proper recovery, compliance and discovery. Our objectives are to continue to capitalize on our expertise in the storage and information management industry and to make additional fold-in acquisitions in more developed markets and acquisitions and investments to establish an industry-leading presence in selected emerging markets. Our near-term growth objectives include a set of specific initiatives: (1) increasing our incoming storage volumes with a targeted, low risk approach to improving our sales effectiveness, thereby increasing revenues from our existing customers and gaining new customers; (2) driving higher volume growth in our international businesses as we expand our platform for selling storage, core services and new services in higher growth markets; and (3) continuing to add new rental streams and ancillary services to our portfolio to support our long-term growth objectives and drive solid returns on invested capital. Our overall growth strategy will focus on growing our business organically, making strategic customer acquisitions and pursuing acquisitions of storage and information management businesses. Introduction of New Products and Services We continue to expand our portfolio of products and services. Adding new products and services allows us to strengthen our existing customer relationships and attract new customers in previously untapped markets. Growth from Existing Customers Our existing customers’ storage of physical records contributes to the growth of storage rental and certain records management services revenues because, on average, our existing customers generate additional cartons at a faster rate than old cartons are destroyed or permanently removed. However, during the recent economic downturn, the combination of lower incoming volumes from existing customers, due in large part, we believe, to high unemployment rates and generally lower business activity, and increased destruction rates, resulted in lower consolidated net volume growth in recent quarters, including negative net volume growth from existing customers at times in certain markets. Since reaching unusually high levels in 2009, our destruction rates have stabilized at rates closer to historical norms. After the economy has improved, we expect our growth from existing customers should improve although we cannot give any assurance as to how much, if any, improvement we will realize. In order to maximize growth opportunities from existing customers, we seek to maintain high levels of customer retention by providing premium customer service through our local account management staff. Our sales coverage model is designed to identify and capitalize on incremental revenue opportunities by strategically allocating our sales resources to our customer base and selling additional storage, information management services and products in new and existing markets within our existing customer relationships. These services and products include special project work, data restoration projects, fulfillment services, consulting services, technology services and product sales (including specially designed storage containers and related supplies). 12 Expanding New and Existing Customer Relationships Our sales forces are dedicated to three primary objectives: (1) establishing new customer account relationships; (2) generating additional revenue by expanding existing customer relationships globally; and (3) expanding new and existing customer relationships by effectively selling a wide array of complementary services and products. In order to accomplish these objectives, our sales forces draw on our U.S. and international marketing organizations and senior management. Growth through Acquisitions The goal of our current acquisition program is to supplement internal growth by continuing to expand our presence in targeted emerging markets, continuing to make fold-in acquisitions in North America and more developed international markets and expanding our rental streams, new service capabilities and industry-specific services. We have a successful record of acquiring and integrating storage and information management services companies. Acquisitions in the North American Business Segment We have acquired, and we continue to seek to acquire, storage and information management services businesses in the U.S. and Canada. Given the relatively small size of most acquisition targets in our core physical businesses in North America, where we believe they present a good opportunity to create value for our stockholders, future acquisitions are expected to be less significant to our overall North American Business segment revenue growth than in the past. Acquisitions in the International Business Segment We expect to continue to make acquisitions and investments in storage and information management services businesses in targeted markets outside North America, particularly emerging markets. We have acquired and invested in, and seek to acquire and invest in, storage and information management services companies in certain countries, and, more specifically, certain markets within such countries, where we believe there is potential for significant growth. Future acquisitions and investments will focus primarily on expanding priority markets in Continental Europe, Latin America and Asia Pacific, with continued leverage of our successful joint venture model. The experience, depth and strength of local management are particularly important in our international expansion and acquisition strategy. Since beginning our international expansion program in January 1999, we have, directly and through joint ventures, expanded our operations into more than 30 countries in Europe, Latin America and Asia Pacific. These transactions have taken, and may continue to take, the form of acquisitions of an entire business or controlling or minority investments with a long-term goal of full ownership. We believe a joint venture strategy, rather than an outright acquisition, may, in certain markets, better position us to expand the existing business. The local partners benefit from our expertise in the storage and information management services industry, our multinational customer relationships, our access to capital and our technology, while we benefit from our local partners’ knowledge of the market, relationships with local customers and their presence in the community. In addition to the criteria we use to evaluate North American acquisition candidates, when looking at an international investment or acquisition, we also evaluate risks uniquely associated with an international investment, including those risks described below. Our long-term goal is to acquire full ownership of each business in which we make a joint venture investment. Since 2008, we have acquired the remaining minority equity ownership in our Greece (2010), China (2010), Hong Kong (2010) and Singapore (2010) operations and increased our equity ownership interest in our Switzerland (2012) and Turkey (2012) operations. In 2010, to better align our operations with our long-term international growth objectives, we sold our equity ownership interest in Indonesia and Sri Lanka. We now own more than 97% of our international operations, measured as a percentage of consolidated revenues. In connection with the strategic review of certain of our 13 international businesses, we sold our New Zealand operations in October 2011 and our Italian operations in April 2012. Our international investments are subject to risks and uncertainties relating to the indigenous political, social, regulatory, tax and economic structures of other countries, as well as fluctuations in currency valuation, exchange controls, expropriation and governmental policies limiting returns to foreign investors. The amount of our revenues derived from international operations and other relevant financial data for fiscal years 2010, 2011 and 2012 are set forth in Note 9 to Notes to Consolidated Financial Statements. For the years ended December 31, 2010, 2011 and 2012, we derived approximately 32%, 34% and 35%, respectively, of our total revenues from outside of the U.S. As of December 31, 2010, 2011 and 2012, we had long-lived assets of approximately 36%, 36% and 37%, respectively, outside of the U.S. Competition We are a global leader in the physical storage and information management services industry with operations in 35 countries. We compete with our current and potential customers’ internal storage and information management services capabilities. We can provide no assurance that these organizations will begin or continue to use an outside company such as Iron Mountain for their future storage and information management services. We also compete with numerous storage and information management services providers in every geographic area where we operate. The physical storage and information management services industry is highly competitive and includes thousands of competitors in North America and around the world. We believe that competition for customers is based on price, reputation for reliability, quality and security of storage, quality of service and scope and scale of technology and that we generally compete effectively in each of these areas. Alternative Technologies We derive most of our revenues from rental fees for the storage of paper documents and records management services. This storage requires significant physical space. Alternative storage technologies exist, many of which require significantly less space than paper documents. These technologies include computer media, microform, CD-ROM and optical disk. To date, none of these technologies has replaced paper documents as the primary means for storing information. However, we can provide no assurance that our customers will continue to store most of their records as paper documents. We continue to provide additional services such as online backup, primarily through partnerships, designed to address our customers’ need for efficient, cost-effective, high quality solutions for electronic records and storage and information management. Employees As of December 31, 2012, we employed over 8,500 employees in the U.S. and over 9,000 employees outside of the U.S. At December 31, 2012, an aggregate of 445 employees were represented by unions in California, Georgia and three provinces in Canada. All non-union employees are generally eligible to participate in our benefit programs, which include medical, dental, life, short and long-term disability, retirement/401(k) and accidental death and dismemberment plans. Unionized employees receive these types of benefits through their unions. In addition to base compensation and other usual benefits, all full-time employees participate in some form of incentive-based compensation program that provides payments based on revenues, profits, collections or attainment of specified objectives for the unit in which they work. Management believes 14 that we have good relationships with our employees and unions. All union employees are currently under renewed labor agreements or operating under an extension agreement. Insurance For strategic risk transfer purposes, we maintain a comprehensive insurance program with insurers that we believe to be reputable and that have adequate capitalization in amounts that we believe to be appropriate. Property insurance is purchased on a comprehensive basis, including flood and earthquake (including excess coverage), subject to certain policy conditions, sublimits and deductibles. Property is insured based upon the replacement cost of real and personal property, including leasehold improvements, business income loss and extra expense. Other types of insurance that we carry, which are also subject to certain policy conditions, sublimits and deductibles, include: medical, workers’ compensation, general liability, umbrella, automobile, professional, warehouse legal liability and directors’ and officers’ liability policies. Our customer contracts usually contain provisions limiting our liability with respect to loss or destruction of, or damage to, records or information stored with us. Our liability under physical storage contracts is often limited to a nominal fixed amount per item or unit of storage, such as per cubic foot. Our liability under our DMS services and other service contracts is often limited to a percentage of annual revenue under the contract. We cannot provide assurance that where we have limitation of liability provisions that they will be enforceable in all instances or would otherwise protect us from liability. Also, some of our contracts with large volume accounts and some of the contracts assumed in our acquisitions contain no such limits or contain higher limits. In addition to provisions limiting our liability, our standard storage rental and service contracts include a schedule setting forth the majority of the customer-specific terms, including storage rental and service pricing and service delivery terms. Our customers may dispute the interpretation of various provisions in their contracts. While we have had relatively few disputes with our customers with regard to the terms of their customer contracts, and most disputes to date have not been material, we can give no assurance that we will not have material disputes in the future. Environmental Matters Some of our current and formerly owned or leased properties were previously used by entities other than us for industrial or other purposes that involved the use, storage, generation and/or disposal of hazardous substances and wastes, including petroleum products. In some instances this prior use involved the operation of underground storage tanks or the presence of asbestos-containing materials. Although we have from time to time conducted limited environmental investigations and remedial activities at some of our former and current facilities, we have not undertaken an in-depth environmental review of all of our properties. We therefore may be potentially liable for environmental costs and may be unable to sell, rent, mortgage or use contaminated real estate owned or leased by us. Under various federal, state and local environmental laws, we may be liable for environmental compliance and remediation costs to address contamination, if any, located at owned and leased properties as well as damages arising from such contamination, whether or not we know of, or were responsible for, the contamination, or the contamination occurred while we owned or leased the property. Environmental conditions for which we might be liable may also exist at properties that we may acquire in the future. In addition, future regulatory action and environmental laws may impose costs for environmental compliance that do not exist today. We transfer a portion of our risk of financial loss due to currently undetected environmental matters by purchasing an environmental impairment liability insurance policy, which covers all owned and leased locations. Coverage is provided for both liability and remediation costs. 15 Internet Website Our Internet address is www.ironmountain.com. Under the ‘‘For Investors’’ section on our Internet website, we make available through a hyperlink to a third party website, free of charge, our Annual Reports on Form 10-K, our Quarterly Reports on Form 10-Q, our Current Reports on Form 8-K and amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934 (the ‘‘Exchange Act’’) as soon as reasonably practicable after such forms are filed with or furnished to the SEC. We are not including the information contained on or available through our website as a part of, or incorporating such information by reference into, this Annual Report on Form 10-K. Copies of our corporate governance guidelines, code of ethics and the charters of our audit, compensation, and nominating and governance committees are available on the ‘‘For Investors’’ section of our website, www.ironmountain.com, under the heading ‘‘Corporate Governance.’’ Item 1A. Risk Factors. Our businesses face many risks. If any of the events or circumstances described in the following risks actually occur, our businesses, financial condition or results of operations could suffer, and the trading price of our debt or equity securities could decline. Our current and potential investors should consider the following risks and the information contained under the heading ‘‘Cautionary Note Regarding Forward-Looking Statements’’ before deciding to invest in our securities. Risks Related to the Proposed REIT Conversion Although following our strategic review process we have chosen to pursue conversion to a REIT, we may not be successful in converting to a REIT effective January 1, 2014, or at all. As previously announced, in June 2011 we formed the Special Committee to evaluate, among other things, ways to maximize stockholder value through alternative financing, capital, and tax strategies, including evaluating a potential conversion to a REIT (the ‘‘Conversion Plan’’). In June 2012, our board of directors unanimously approved the Conversion Plan. There are significant implementation and operational complexities to address in connection with converting to a REIT, including obtaining a favorable PLR from the IRS, completing internal reorganizations, modifying accounting, information technology and real estate systems, receiving stockholder approvals, refinancing our revolving credit and term loan facilities and making required stockholder payouts. Further, changes in legislation or the federal tax rules could adversely impact our ability to convert to a REIT and/or the attractiveness of converting to a REIT. Similarly, even if we are able to satisfy the existing REIT requirements, the tax laws, regulations and interpretations governing REITs may change at any time in ways that could be disadvantageous to us. Additionally, several conditions must be met in order to complete the conversion to a REIT, and the timing and outcome of many of these conditions are beyond our control. For example, we cannot provide assurance that the IRS will ultimately provide us with a favorable PLR or that any favorable PLR will be received in a timely manner for us to convert successfully to a REIT as of January 1, 2014. Even if the transactions necessary to implement REIT conversion are effected, our board of directors may decide not to elect REIT status, or to delay such election, if it determines in its sole discretion that it is not in the best interests of our stockholders. We can provide no assurance if or when conversion to a REIT will be successful. Furthermore, if we do convert, the effective date of the REIT conversion could be delayed beyond January 1, 2014, in which event we could not elect REIT status until the taxable year beginning January 1, 2015, at the earliest. 16 We may not qualify or remain qualified as a REIT, and/or may not realize the anticipated benefits to stockholders, including the achievement of tax savings for us, increases in income distributable to stockholders, the potential to lower our cost of financing through increased ownership of currently leased real estate and the expansion of our stockholder base. If we convert to a REIT, we plan to operate in a manner consistent with REIT qualification rules; however, we cannot provide assurance that we will, in fact, qualify as a REIT or remain so qualified. REIT qualification involves the application of highly technical and complex provisions of the U.S. Internal Revenue Code of 1986, as amended (the ‘‘Code’’), to our operations as well as various factual determinations concerning matters and circumstances not entirely within our control. There are limited judicial or administrative interpretations of these provisions. Even if we are successful converting to a REIT and electing REIT status, we cannot provide assurance that our stockholders will experience benefits attributable to our qualification and taxation as a REIT, including our ability to (1) reduce our corporate level federal tax through distributions to stockholders, (2) lower our cost of financing or (3) expand our stockholder base. The realization of the anticipated benefits to stockholders will depend on numerous factors, many of which are outside our control, including interest rates. In addition, future distributions to stockholders will depend on our cash flows, as well as the impact of alternative, more attractive investments as compared to dividends. Further, changes in legislation or the federal tax rules could adversely impact the benefits of being a REIT. Complying with REIT qualification requirements may limit our flexibility or cause us to forego otherwise attractive opportunities. To qualify as a REIT for federal income tax purposes, and to remain so qualified, we must continually satisfy tests concerning, among other things, the sources of our income, the nature and diversification of our assets, the amounts we distribute to our stockholders and the ownership of our common stock. For example, under the Code, no more than 25% of the value of the assets of a REIT may be represented by securities of one or more U.S. taxable REIT subsidiaries (‘‘TRS’’) and other nonqualifying assets. This limitation may affect our ability to make large investments in other non-REIT qualifying operations or assets. As such, compliance with REIT tests may hinder our ability to make certain attractive investments, including the purchase of significant nonqualifying assets and the material expansion of non-real estate activities. There are uncertainties relating to our estimate of our E&P Distribution, as well as the timing of such E&P Distribution and the percentage of common stock and cash we may distribute. We have provided an estimated range of the E&P Distribution. We are in the process of conducting a study of our pre-REIT accumulated earnings and profits as of the close of our 2011 taxable year using our historic tax returns and other available information. This is a very involved and complex study that is not yet complete, and the actual result of the study relating to our pre-REIT accumulated earnings and profits as of the close of our 2011 taxable year may be materially different from our current estimates. In addition, the estimated range of our E&P Distribution is based on our projected taxable income for our 2012 and 2013 taxable years and our current business plans and performance, but our actual earnings and profits (and the actual amount of the E&P Distribution) will vary depending on, among other items, the timing of certain transactions, our actual taxable income and performance for 2012 and 2013 and possible changes in legislation or tax rules and IRS revenue procedures relating to distributions of earnings and profits. For these reasons and others, our actual E&P Distribution may be materially different from our estimated range. In the fourth quarter of 2012, we paid to our stockholders a Special Dividend of $700 million, which represented the initial portion of the expected E&P Distribution. We expect the balance of the 17 E&P Distribution will be paid in 2014, but the timing of the planned payment of the remaining E&P Distribution, which may or may not occur, may be affected by potential tax law changes, the completion of various phases of the REIT Conversion Plan and other factors beyond our control. The Special Dividend was paid in the aggregate of 20% in cash and 80% in shares of our common stock. We may decide, based on our cash flows and strategic plans, IRS revenue procedures relating to distributions of earnings and profits, leverage and other factors, to pay the remaining portion of the E&P Distribution entirely in cash or a different mix of cash and common stock. We may be required to borrow funds and/or raise equity to satisfy our E&P Distribution and other conversion costs. Depending on the ultimate size and timing of the stockholder distributions and the cash outlays associated with our conversion to a REIT, we may raise debt and/or issue equity in the near-term to fund these disbursements, even if the then-prevailing market conditions are not favorable for these borrowings or offerings. Whether we issue equity, at what price and the amount and other terms of any such issuances will depend on many factors, including alternative sources of capital, our then-existing leverage, our need for additional capital, market conditions and other factors beyond our control. If we raise additional funds through the issuance of equity securities or debt convertible into equity securities, the percentage of stock ownership by our existing stockholders may be reduced. In addition, new equity securities or convertible debt securities could have rights, preferences, and privileges senior to those of our current stockholders, which could substantially decrease the value of our securities owned by them. Depending on the share price we are able to obtain, we may have to sell a significant number of shares in order to raise the capital we deem necessary to execute our long-term strategy, and our stockholders may experience dilution in the value of their shares as a result. Furthermore, satisfying our E&P Distribution and other conversion costs may increase the financing we need to fund capital expenditures, future growth and expansion initiatives. As a result, our indebtedness could increase. See ‘‘Risks Relating to Our Indebtedness’’ for further information regarding our substantial indebtedness. There are uncertainties relating to the costs associated with implementing the Conversion Plan. We have provided an estimated range of our tax and other costs to convert to a REIT, including estimated tax liabilities associated with a change in our method of depreciating and amortizing various assets and annual compliance costs. Our estimate of these taxes and other costs, however, may not be accurate, and such costs may in actuality be materially different from our estimates due to unanticipated outcomes in the PLR, changes in our business support functions and support costs, the unsuccessful execution of internal planning, including restructurings and cost reduction initiatives, or other factors. We have no experience operating as a REIT, which may adversely affect our business, financial condition and results of operations if we successfully convert to a REIT. We have no experience operating as a REIT and our senior management has no experience operating a REIT. Our pre-REIT operating experience may not be sufficient to prepare us to operate successfully as a REIT. Our inability to operate successfully as a REIT, including the failure to maintain REIT status, could adversely affect our business, financial condition and results of operations. Operational Risks Our customers may shift from paper storage to alternative technologies that require less physical space. We derive most of our revenues from the storage of paper documents and storage related services. This storage requires significant physical space, which we provide through our owned and leased facilities. Alternative storage technologies exist, many of which require significantly less space than 18 paper documents. These technologies include computer media, microform, CD-ROM and optical disk. U.S. federal government initiatives have resulted in many health care providers adopting programs to evolve to greater use of electronic medical records. In addition, as alternative technologies are adopted, storage related services may decline as the physical records we store become less active and more archived. We can provide no assurance that our customers will continue to store most of their records in paper documents format. The adoption of alternative technologies may also result in decreased demand for services related to the paper documents we store. A significant shift by our customers to storage of data through non-paper based technologies, whether now existing or developed in the future, could adversely affect our businesses. Governmental and customer focus on data security could increase our costs of operations. We may not be able to fully offset these costs through increases in our rates. In addition, incidents in which we fail to protect our customers’ information against security breaches could result in monetary damages against us and could otherwise damage our reputation, harm our businesses and adversely impact our results of operations. In reaction to publicized incidents in which electronically stored information has been lost, illegally accessed or stolen, almost all U.S. states have adopted breach of data security statutes or regulations that require notification to consumers if the security of their personal information, such as social security numbers, is breached. In addition, certain federal laws and regulations affecting financial institutions, health care providers and plans and others impose requirements regarding the privacy and security of information maintained by those institutions as well as notification to persons whose personal information is accessed by an unauthorized third party. Some of these laws and regulations provide for civil fines in certain circumstances and require the adoption and maintenance of privacy and information security programs; our failure to be in compliance with any such programs may adversely affect our business. One U.S. state has adopted regulations requiring every company that maintains or stores personal information to adopt a comprehensive written information security program. In some instances European data protection authorities have issued large fines as a result of data security breaches. Continued governmental focus on data security may lead to additional legislative action. For example, in the past the U.S. Congress has considered legislation that would expand the federal data breach notification requirement beyond the financial and medical fields. In addition, the European Commission has proposed a new regulation and directive that will, if adopted, supersede Directive 95/46/EC, which has governed the processing of personal data since 1995. It is anticipated that the new proposal will significantly alter the security and privacy obligations of entities, such as Iron Mountain, that process data of citizens of members of the European Union. The continued emphasis on information security may lead customers to request that we take additional measures to enhance security and assume higher liability under our contracts. We have experienced incidents in which customers’ backup tapes or other records have been lost, and we have been informed by customers that some of the incidents involved the loss of personal information, resulting in monetary costs to those customers for which we have provided reimbursement. As a result of legislative initiatives and client demands, we may have to modify our operations with the goal of further improving data security. Any such modifications may result in increased expenses and operating complexity, and we may be unable to increase the rates we charge for our services sufficiently to offset any increased expenses. In addition to increases in the costs of operations or potential liability that may result from a heightened focus on data security, our reputation may be damaged by any compromise of security, accidental loss or theft of customer data in our possession. We believe that establishing and maintaining a good reputation is critical to attracting and retaining customers. If our reputation is damaged, we may become less competitive, which could negatively impact our businesses, financial condition or results of operations. 19 Our customer contracts may not always limit our liability and may sometimes contain terms that could lead to disputes in contract interpretation. Our customer contracts usually contain provisions limiting our liability with respect to loss or destruction of, or damage to, records or information stored with us. Our liability under physical storage contracts is often limited to a nominal fixed amount per item or unit of storage, such as per cubic foot and our liability under our DMS services and other service contracts is often limited to a percentage of annual revenue under the contract; however, some of our contracts with large volume accounts and some of the contracts assumed in our acquisitions contain no such limits or contain higher limits. We cannot provide assurance that where we have limitation of liability provisions they will be enforceable in all instances or, if enforceable, that they would otherwise protect us from liability. In addition to provisions limiting our liability, our standard storage rental and service contracts include a schedule setting forth the majority of the customer-specific terms, including storage rental and service pricing and service delivery terms. Our customers may dispute the interpretation of various provisions in their contracts. While we have had relatively few disputes with our customers with regard to the terms of their customer contracts, and most disputes to date have not been material, we can give no assurance that we will not have material disputes in the future. As stored records become less active our core service revenue growth may decline. Our core service revenue growth is being negatively impacted by declining activity rates as stored records are becoming less active. The amount of information available to customers through the internet or their own information systems has been steadily increasing in recent years. As a result, while customers continue to store their records with us, they are less likely than they have been in the past to retrieve records for research purposes thereby reducing their core service activity levels. We face competition for customers. We compete with multiple storage and information management services providers in all geographic areas where we operate; our current or potential customers may choose to use those competitors instead of us. We also compete, in some of our business lines, with our current and potential customers’ internal storage and information management services capabilities. These organizations may not begin or continue to use a third party, such as Iron Mountain, for their future storage and information management services needs. Failure to comply with certain regulatory and contractual requirements under our U.S. Government contracts could adversely affect our revenues, operating results and financial position. Selling our services to the U.S. Government subjects us to certain regulatory and contractual requirements. Failure to comply with these requirements could subject us to investigations, price reductions, up to treble damages, and civil penalties. Noncompliance with certain regulatory and contractual requirements could also result in us being suspended or barred from future U.S. Government contracting. Any of these outcomes could have a material adverse effect on our revenues, operating results and financial position. We may be subject to certain costs and potential liabilities associated with the real estate required for our business. Because our business is heavily dependent on real estate, we face special risks attributable to the real estate we own or lease. Such risks include: (cid:127) variable occupancy costs and difficulty locating suitable sites due to fluctuations in real estate markets; 20 (cid:127) uninsured losses or damage to our storage facilities due to an inability to obtain full coverage on a cost-effective basis for some casualties, such as earthquakes, or any coverage for certain losses, such as losses from riots or terrorist activities; (cid:127) inability to use our real estate holdings effectively and costs associated with vacating or consolidating facilities if the demand for physical storage were to diminish because our customers choose other storage technologies or because competitors attract our customers; and (cid:127) liability under environmental laws for the costs of investigation and cleanup of contaminated real estate owned or leased by us, whether or not (i) we know of, or were responsible for, the contamination, or (ii) the contamination occurred while we owned or leased the property. Some of our current and formerly owned or leased properties were previously used by entities other than us for industrial or other purposes that involved the use, storage, generation and/or disposal of hazardous substances and wastes, including petroleum products. In some instances this prior use involved the operation of underground storage tanks or the presence of asbestos-containing materials. Although we have from time to time conducted limited environmental investigations and remedial activities at some of our former and current facilities, we have not undertaken an in-depth environmental review of all of our properties. We therefore may be potentially liable for environmental costs like those discussed above and may be unable to sell, rent, mortgage or use contaminated real estate owned or leased by us. Environmental conditions for which we might be liable may also exist at properties that we may acquire in the future. In addition, future regulatory action and environmental laws may impose costs for environmental compliance that do not exist today. International operations may pose unique risks. As of December 31, 2012, we provided services in more than 30 countries outside the U.S. As part of our growth strategy, we expect to continue to acquire or invest in storage and information management services businesses in select foreign markets. International operations are subject to numerous risks, including: (cid:127) the impact of foreign government regulations and U.S. regulations that apply to us wherever we operate; (cid:127) the volatility of certain foreign economies in which we operate; (cid:127) political uncertainties; (cid:127) unforeseen liabilities, particularly within acquired businesses; (cid:127) the risk that the business partners upon whom we depend for technical assistance or management and acquisition expertise outside of the U.S. will not perform as expected; (cid:127) differences in business practices; and (cid:127) foreign currency fluctuations. In particular, our net income can be significantly affected by fluctuations in currencies associated with certain intercompany balances of our foreign subsidiaries owed to us and between our foreign subsidiaries. Changing fire and safety standards may result in significant expense in certain jurisdictions. As of December 31, 2012, we operated 938 records management and off-site data protection facilities worldwide, including 569 in the United States alone. Many of these facilities were built and outfitted by third parties and added to Iron Mountain’s real estate portfolio as part of acquisitions. Some of these facilities contain fire suppression and safety features that are different from our current 21 specifications and current standards for new facilities, although we believe all of our facilities were constructed in compliance with laws and regulations in effect at the time of their construction or outfitting. Where we believe the fire suppression and safety features of a facility require improvement, we will develop and implement a plan to remediate the issue. In some instances local authorities having jurisdiction may take the position that our fire suppression and safety features in a particular facility are insufficient and require additional measures which may involve considerable expense to Iron Mountain. If additional fire safety and suppression measures beyond our current operating plan were required at a large number of our facilities, the expense required for compliance could negatively impact our business, financial condition or results of operations. Unexpected events could disrupt our operations and adversely affect our results of operations. Unexpected events, including fires or explosions at our facilities, natural disasters such as hurricanes and earthquakes, war or terrorist activities, unplanned power outages, supply disruptions and failure of equipment or systems, could adversely affect our results of operations. These events could result in customer service disruption, physical damage to one or more key operating facilities, the temporary closure of one or more key operating facilities or the temporary disruption of information systems, each of which could negatively impact our results of operations. Fluctuations in commodity prices may affect our operating revenues and results of operations. Our operating revenues and results of operations are impacted by significant changes in commodity prices. In particular, our secure shredding operations generate revenue from the sale of shredded paper to recyclers. We generate additional revenue through a customer surcharge when the price of diesel fuel rises above certain predetermined rates. As a result, significant declines in paper and diesel fuel prices may negatively impact our revenues and results of operations, and increases in other commodity prices, including steel, may negatively impact our results of operations. Attacks on our internal information technology systems could damage our reputation, harm our businesses and adversely impact our results of operations. Our reputation for providing secure information storage to customers is critical to the success of our business. We have previously faced attempts by unauthorized users to gain access to our information technology systems and expect to continue to face such attempts. Although we seek to prevent, detect and investigate these security incidents and have taken steps to prevent such security breaches, there can be no assurance that attacks by unauthorized users will not be attempted in the future or that our security measures will be effective. A successful breach of the security of our information technology systems could lead to theft or misuse of our customers’ proprietary or confidential information and result in third party claims against us and reputational harm. If our reputation is damaged, we may become less competitive, which could negatively impact our businesses, financial condition or results of operations. We may be subject to claims that our technology violates the intellectual property rights of a third party. Third parties may have legal rights (including ownership of patents, trade secrets, trademarks and copyrights) to ideas, materials, processes, names or original works that are the same or similar to those we use. Third parties may bring claims, or threaten to bring claims, against us that allege that their intellectual property rights are being infringed or violated by our use of intellectual property. Litigation or threatened litigation could be costly and distract our senior management from operating our business. Further, if we cannot establish our right or obtain the right to use the intellectual property on reasonable terms, we may be required to develop alternative intellectual property at our expense to mitigate potential harm. 22 Risks Related to Our Common Stock There is no assurance that we will continue to pay dividends. Our board of directors adopted a dividend policy under which we intend to pay quarterly cash dividends on our common stock. However, our ability to pay dividends will be adversely affected if any of the risks described herein occur. In addition, any determination by us to pay cash dividends on our common stock in the future will be based primarily upon our financial condition, results of operations, business requirements and strategy and our board of directors’ continuing determination that the declaration of dividends under the dividend policy is in the best interests of our stockholders. The terms of our revolving credit facility and term loan facility and our indentures contain provisions permitting the payment of cash dividends subject to certain limitations. For these reasons, among others, our cash dividend rate may decline or we may cease paying dividends. Risks Related to Our Indebtedness Our substantial indebtedness could adversely affect our financial health and prevent us from fulfilling our obligations under our various debt instruments. We have a significant amount of indebtedness. The following table shows important credit statistics as of December 31, 2012 (dollars in millions): Total long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Debt to equity ratio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3,825.0 $1,162.4 3.29 X Our substantial indebtedness could have important consequences to our current and potential investors. Our indebtedness may increase as we continue to borrow under existing and future credit arrangements in order to finance future acquisitions, to fund the Conversion Plan and for general corporate purposes, which would increase the associated risks. These risks include: (cid:127) inability to satisfy our obligations with respect to our various debt instruments; (cid:127) inability to adjust to adverse economic conditions; (cid:127) inability to fund future working capital, capital expenditures, acquisitions and other general corporate requirements, including possible required repurchases of our various indebtedness or the payment of quarterly dividends; (cid:127) limits on our flexibility in planning for, or reacting to, changes in our business and the information management services industry; (cid:127) limits on future borrowings under our existing or future credit arrangements, which could affect our ability to pay our indebtedness or to fund our other liquidity needs; (cid:127) inability to generate sufficient funds to cover required interest payments; and (cid:127) restrictions on our ability to refinance our indebtedness on commercially reasonable terms. Restrictive loan covenants may limit our ability to pursue our growth strategy. Our credit facility and our indentures contain covenants restricting or limiting our ability to, among other things: (cid:127) incur additional indebtedness; (cid:127) pay dividends or make other restricted payments; (cid:127) make asset dispositions; 23 (cid:127) create or permit liens; and (cid:127) make capital expenditures and other investments. These restrictions may adversely affect our ability to pursue our acquisition and other growth strategies. We may not have the ability to raise the funds necessary to finance the repurchase of outstanding senior subordinated indebtedness upon a change of control event as required by our indentures. Upon the occurrence of a ‘‘change of control’’, we will be required to offer to repurchase all outstanding senior subordinated indebtedness. However, it is possible that we will not have sufficient funds at the time of the change of control to make the required repurchase of the notes or that restrictions in our revolving credit facility will not allow such repurchases. Certain important corporate events, however, such as leveraged recapitalizations that would increase the level of our indebtedness, would not constitute a ‘‘change of control’’ under our indentures. Iron Mountain is a holding company, and, therefore, our ability to make payments on our various debt obligations depends in part on the operations of our subsidiaries. Iron Mountain is a holding company; substantially all of our assets consist of the stock of our subsidiaries, and substantially all of our operations are conducted by our direct and indirect wholly owned subsidiaries. As a result, our ability to make payments on our various debt obligations will be dependent upon the receipt of sufficient funds from our subsidiaries. However, our various debt obligations are guaranteed, on a joint and several and full and unconditional basis, by most, but not all, of our direct and indirect wholly owned U.S. subsidiaries. Acquisition and Expansion Risks Failure to manage our growth may impact operating results. If we succeed in expanding our existing businesses, or in moving into new areas of business, that expansion may place increased demands on our management, operating systems, internal controls and financial and physical resources. If not managed effectively, these increased demands may adversely affect the services we provide to existing customers. In addition, our personnel, systems, procedures and controls may be inadequate to support future operations. Consequently, in order to manage growth effectively, we may be required to increase expenditures to increase our physical resources, expand, train and manage our employee base, improve management, financial and information systems and controls, or make other capital expenditures. Our results of operations and financial condition could be harmed if we encounter difficulties in effectively managing the budgeting, forecasting and other process control issues presented by future growth. Failure to successfully integrate acquired operations could negatively impact our balance sheet and results of operations. The success of any acquisition we make depends in part on our ability to integrate the acquired company. The process of integrating acquired businesses may involve unforeseen difficulties and may require a disproportionate amount of our management’s attention and our financial and other resources. We can give no assurance that we will ultimately be able to effectively integrate and manage the operations of any acquired business. The failure to successfully integrate the cultures, operating systems, procedures and information technologies of an acquired business could have a material adverse effect on our balance sheet and results of operations. 24 We may be unable to continue our international expansion. Part of our growth strategy involves expanding operations in international markets, and we expect to continue this expansion. Europe, Latin America and Australia have been our primary areas of focus for international expansion, and we have expanded into the Asia Pacific region to a lesser extent. We have entered into joint ventures and have acquired all or a majority of the equity in storage and information management services businesses operating in these areas and may acquire other storage and information management services businesses in the future. This growth strategy involves risks. We may be unable to pursue this strategy in the future at the desired pace or at all. For example, we may be unable to: (cid:127) identify suitable companies to acquire or invest in; (cid:127) complete acquisitions on satisfactory terms; (cid:127) successfully expand our infrastructure and sales force to support growth; (cid:127) incur additional debt necessary to acquire suitable companies if we are unable to pay the purchase price out of working capital, common stock or other equity securities; or (cid:127) enter into successful business arrangements for technical assistance or management expertise outside of the U.S. We also compete with other storage and information management services providers for companies to acquire. Some of our competitors may possess substantial financial and other resources. If any such competitor were to devote additional resources to pursue such acquisition candidates or focus its strategy on our international markets, the purchase price for potential acquisitions or investments could rise, competition in international markets could increase and our results of operations could be adversely affected. Item 1B. Unresolved Staff Comments. None. Item 2. Properties. As of December 31, 2012, we conducted operations through 760 leased facilities and 266 facilities that we own. Our facilities are divided among our reportable segments as follows: North American Business (656), International Business (369), and Corporate (1). These facilities contain a total of 64.5 million square feet of space. Facility rent expense was $216.1 million, $219.4 million and $224.7 million for the years ended December 31, 2010, 2011 and 2012, respectively. The leased facilities typically have initial lease terms of five to ten years with one or more five-year options to extend. In addition, some of the leases contain either a purchase option or a right of first refusal upon the sale of the property. Our facilities are located throughout North America, Europe, Latin America and Asia Pacific, with the largest number of facilities in California, Florida, New York, New Jersey, Texas, Canada and the United Kingdom. We believe that the space available in our facilities is adequate to meet our current needs, although future growth may require that we acquire additional real property either by leasing or purchasing. See Note 10 to Notes to Consolidated Financial Statements for information regarding our minimum annual lease commitments. Item 3. Legal Proceedings. In August 2010, we were named as a defendant in a patent infringement suit filed in the U.S. District Court for the Eastern District of Texas by Oasis Research, LLC. The plaintiff alleged that the technology found in our Connected and LiveVault products infringed certain U.S. patents owned by the 25 plaintiff. As part of the sale of our Digital Business, discussed in Note 14 to Notes to Consolidated Financial Statements, our Connected and LiveVault products were sold to Autonomy, and Autonomy assumed this obligation and the defense of this litigation and agreed to indemnify us against any losses. In November 2012, the claim was settled and Autonomy paid the entire settlement amount. On November 4, 2011, we experienced a fire at a facility we leased in Aprilia, Italy. The facility primarily stored archival and inactive business records for local area businesses. Despite quick response by local fire authorities, damage to the building was extensive, and the building and its contents were a total loss. We continue to assess the impact of the fire, and, although our warehouse legal liability insurer has reserved its rights to contest coverage related to certain types of potential claims, we believe we carry adequate insurance. We have been sued by two customers, and have received correspondence from other customers, under various theories of liabilities. We deny any liability with respect to the fire and we have referred these claims to our warehouse legal liability insurer for an appropriate response. We do not expect that this event will have a material impact on our consolidated financial condition, results of operations and cash flows. As discussed in Note 14 to Notes to Consolidated Financial Statements, we sold our Italian operations on April 27, 2012, and we indemnified the buyers related to certain obligations and contingencies associated with the fire. General In addition to the matters discussed above, we are involved in litigation from time to time in the ordinary course of business. A portion of the defense and/or settlement costs associated with such litigation is covered by various commercial liability insurance policies purchased by us and, in limited cases, indemnification from third parties. In the opinion of management, other than discussed above, no material legal proceedings are pending to which we, or any of our properties, are subject. Item 4. Mine Safety Disclosures. None. 26 PART II Item 5. Market For Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities. Our common stock is traded on the New York Stock Exchange (the ‘‘NYSE’’) under the symbol ‘‘IRM.’’ The following table sets forth the high and low sale prices on the NYSE, for the years 2011 and 2012: 2011 First Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Second Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Third Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fourth Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2012 First Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Second Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Third Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fourth Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sale Prices High Low $31.53 35.50 35.79 33.70 $32.24 33.50 34.18 37.70 $24.28 31.18 27.68 28.34 $28.35 27.10 30.91 30.50 The closing price of our common stock on the NYSE on February 8, 2013 was $34.25. As of February 8, 2013, there were 490 holders of record of our common stock. We believe that there are more than 62,500 beneficial owners of our common stock. In February 2010, our board of directors adopted a dividend policy under which we have paid, and in the future intend to pay, quarterly cash dividends on our common stock. Declaration and payment of future quarterly dividends is at the discretion of our board of directors. In 2011 and 2012, our board of directors declared the following dividends: Declaration Date March 11, 2011 . . . . . . . . . . . . . . June 10, 2011 . . . . . . . . . . . . . . . September 8, 2011 . . . . . . . . . . . . December 1, 2011 . . . . . . . . . . . . March 8, 2012 . . . . . . . . . . . . . . . June 5, 2012 . . . . . . . . . . . . . . . . September 6, 2012 . . . . . . . . . . . . October 11, 2012 . . . . . . . . . . . . . December 14, 2012 . . . . . . . . . . . Dividend Per Share Record Date March 25, 2011 $0.1875 June 24, 2011 0.2500 September 23, 2011 0.2500 0.2500 December 23, 2011 March 23, 2012 0.2500 0.2700 June 22, 2012 September 25, 2012 0.2700 4.0600 October 22, 2012 0.2700 December 26, 2012 Total Amount (in thousands) $ 37,601 50,694 46,877 43,180 42,791 46,336 46,473 700,000 51,296 Payment Date April 15, 2011 July 15, 2011 October 14, 2011 January 13, 2012 April 13, 2012 July 13, 2012 October 15, 2012 November 21, 2012 January 17, 2013 On October 11, 2012, we announced the declaration by our board of directors of a special dividend of $700 million (the ‘‘Special Dividend’’) on our shares of common stock, payable, at the election of the stockholders, in either common stock or cash to stockholders of record as of October 22, 2012 (the ‘‘Record Date’’). The Special Dividend, which is a distribution to stockholders of a portion of our accumulated earnings and profits, was paid in a combination of common stock and cash on November 21, 2012 (the ‘‘Distribution Date’’) to stockholders of record as of the Record Date. The total amount of cash paid to all stockholders associated with the Special Dividend was approximately $140.0 million (including cash paid in lieu of fractional shares). Our shares of common stock were valued for purposes of the Special Dividend based upon the average closing price on the three trading days following November 14, 2012, or $32.87 per share, and we issued approximately 17 million shares 27 of our common stock in connection with the Special Dividend. These shares impact weighted average shares outstanding from the date of issuance, thus impacting our earnings per share data prospectively from the Distribution Date. Our board of directors has authorized up to $1.2 billion in repurchases of our common stock. As of February 8, 2013, we have repurchased approximately $1.1 billion of our common stock under such authorization. Any determinations by us to repurchase our common stock or pay cash dividends on our common stock in the future will be based primarily upon our financial condition, results of operations, business requirements, the price of our common stock (in the case of the repurchase program) and our board of directors’ continuing determination that the repurchase program and the declaration of dividends under the dividend policy are in the best interests of our stockholders and are in compliance with all laws and agreements applicable to the repurchase and dividend programs. The terms of our credit agreement and our indentures contain provisions permitting the payment of cash dividends and stock repurchases subject to certain limitations. Unregistered Sales of Equity Securities and Use of Proceeds We did not sell any unregistered securities during the three months ended December 31, 2012, nor did we repurchase any shares of our common stock during the three months ended December 31, 2012. As of December 31, 2012, we had approximately $66.0 million available for future repurchases under our authorized stock repurchase program. 28 Item 6. Selected Financial Data. The following selected consolidated statements of operations, balance sheet and other data have been derived from our audited consolidated financial statements. The selected consolidated financial and operating information set forth below should be read in conjunction with ‘‘Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations’’ and our Consolidated Financial Statements and the Notes thereto included elsewhere in this Annual Report. 2008 2009 2010(1) 2011 2012 Year Ended December 31, Consolidated Statements of Operations Data: Revenues: . . . . . . . . . . . . . . . . Storage rental Service . . . . . . . . . . . . . . . . . . . . . $1,496,194 1,329,240 $1,533,792 1,240,592 $1,598,718 1,293,631 $1,682,990 1,331,713 $1,733,138 1,272,117 Total Revenues . . . . . . . . . . . . . . 2,825,434 2,774,384 2,892,349 3,014,703 3,005,255 Operating Expenses: Cost of sales (excluding depreciation and amortization) . . . . . . . . . . . . Selling, general and administrative . . Depreciation and amortization . . . . Intangible Impairments(2) . . . . . . . . Loss (Gain) on disposal/write-down of property, plant and equipment, net . . . . . . . . . . . . . . . . . . . . . . . Total Operating Expenses . . . . . . Operating Income . . . . . . . . . . . . . . . Interest Expense, Net . . . . . . . . . . . . Other Expense (Income), Net . . . . . . . Income from Continuing Operations Before Provision for Income Taxes . . . . . . . . . . . . . Provision for Income Taxes . . . . . . . . . Income from Continuing Operations . . Loss from Discontinued Operations, 1,311,891 759,264 254,497 — 1,201,871 749,934 277,186 — 1,192,862 772,811 304,205 85,909 1,245,200 834,591 319,499 46,500 1,277,113 850,371 316,344 — 7,522 2,333,174 492,260 219,989 31,505 168 (10,987) (2,286) 4,400 2,229,159 545,225 212,545 (12,599) 2,344,800 547,549 204,559 8,768 2,443,504 571,199 205,256 13,043 2,448,228 557,027 242,599 16,062 240,766 146,122 94,644 345,279 113,762 231,517 334,222 167,483 166,739 352,900 106,488 246,412 298,366 114,873 183,493 Net of Tax . . . . . . . . . . . . . . . . . . . (14,889) (12,138) (219,417) (47,439) (6,774) Gain (Loss) on Sale of Discontinued Operations, Net of Tax . . . . . . . . . . — — — Net Income (Loss) . . . . . . . . . . . . . . . 79,755 219,379 (52,678) 200,619 399,592 (1,885) 174,834 Less: Net (Loss) Income Attributable to Noncontrolling Interests . . . . . . . . . . . . . . . . . Net Income (Loss) Attributable to (94) 1,429 4,908 4,054 3,126 Iron Mountain Incorporated . . . . . . $ 79,849 $ 217,950 $ (57,586) $ 395,538 $ 171,708 (footnotes follow) 29 Earnings (Losses) per Share—Basic: Income from Continuing Operations . . Total (Loss) Income from Discontinued Operations . . . . . . . . Net Income (Loss) Attributable to Iron Mountain Incorporated . . . . . . Earnings (Losses) per Share—Diluted: Income from Continuing Operations . . Total (Loss) Income from Discontinued Operations . . . . . . . . Net Income (Loss) Attributable to Iron Mountain Incorporated . . . . . . Weighted Average Common Shares $ $ $ $ $ $ Year Ended December 31, 2008 2009 2010(1) 2011 2012 (In thousands, except per share data) 0.47 $ 1.14 $ 0.83 $ 1.27 (0.07) $ (0.06) $ (1.09) $ 0.79 0.40 0.47 $ $ 1.07 1.13 $ $ (0.29) $ 2.03 0.83 $ 1.26 (0.07) $ (0.06) $ (1.09) $ 0.78 0.39 $ 1.07 $ (0.29) $ 2.02 $ $ $ $ $ $ 1.06 (0.05) 0.99 1.05 (0.05) 0.98 Outstanding—Basic . . . . . . . . . . . . 201,279 202,812 201,991 194,777 173,604 Weighted Average Common Shares Outstanding—Diluted . . . . . . . . . . . 203,290 204,271 201,991 195,938 174,867 Dividends Declared per Common Share(3) . . . . . . . . . . . . . . . . . . . . $ — $ — $ 0.3750 $ 0.9375 $ 5.1200 (footnotes follow) Year Ended December 31, 2008 2009 2010(1) 2011 2012 (In thousands) Other Data: Adjusted OIBDA(4) . . . . . . . . . . . . . . . . . . . . Adjusted OIBDA Margin(4) . . . . . . . . . . . . . . Ratio of Earnings to Fixed Charges . . . . . . . . . $754,279 $822,579 $926,676 $950,439 $912,217 26.7% 1.8x 29.6% 2.2x 32.0% 2.2x 31.5% 2.2x 30.4% 1.9x Consolidated Balance Sheet Data: Cash and Cash Equivalents . . . . . . . . Total Assets . . . . . . . . . . . . . . . . . . . . Total Long-Term Debt (including Current Portion of Long-Term Debt) Total Equity . . . . . . . . . . . . . . . . . . . (footnotes follow) 2008 2009 2010(1) 2011 2012 As of December 31, (In thousands) $ 278,370 6,359,291 $ 446,656 6,851,157 $ 258,693 6,416,393 $ 179,845 6,041,258 $ 243,415 6,358,339 3,240,450 1,814,769 3,248,649 2,150,760 3,008,207 1,952,865 3,353,588 1,254,256 3,825,003 1,162,448 (1) Prior to January 1, 2010, the financial position and results of operations of the operating subsidiaries of Iron Mountain Europe (Group) Limited (collectively referred to as ‘‘IME’’), our European business, were consolidated based on IME’s fiscal year ended October 31. Effective January 1, 2010, we changed the fiscal year-end (and the reporting period for consolidation purposes) of IME to coincide with Iron Mountain Incorporated’s fiscal year-end of December 31. 30 We believe that the change in accounting principle related to the elimination of the two-month reporting lag for IME is preferable because it will result in more contemporaneous reporting of events and results related to IME. In accordance with applicable accounting literature, a change in subsidiary year-end is treated as a change in accounting principle and requires retrospective application. The impact of the change was not material to the results of operations for the previously reported annual and interim periods after January 1, 2008, and, thus, those results have not been revised. There is, however, a charge of $4.7 million recorded to other (income) expense, net in the year ended December 31, 2010 to recognize the immaterial difference arising from the change. There were no significant, infrequent or unusual items in the IME two-month period ended December 31, 2008 and 2009. (2) For the year ended December 31, 2010, we recorded a non-cash goodwill impairment charge of $85,909 related to our technology escrow services business, which we continue to own and operate and which was previously reflected in the former worldwide digital business segment and is now reflected as a component of the North American Business segment. For the year ended December 31, 2010, we recorded a $197,876 non-cash goodwill impairment charge related to our former worldwide digital business that is included in loss from discontinued operations, net of tax. For the year ended December 31, 2011, we recorded a non-cash goodwill impairment charge of $46,500 in our Continental Western Europe reporting unit, which is a component of the International Business segment. See Note 2.g. to Notes to Consolidated Financial Statements. (3) In February 2010, our board of directors adopted a dividend policy under which we began paying quarterly dividends on our common stock. See ‘‘Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities’’ of this Annual Report. (4) Adjusted OIBDA and Adjusted OIBDA Margin are non-GAAP measures. Adjusted OIBDA is defined as operating income before depreciation, amortization, intangible impairments, (gain) loss on disposal/write-down of property, plant and equipment, net and REIT Costs (as defined below). Adjusted OIBDA Margin is calculated by dividing Adjusted OIBDA by total revenues. For a more detailed definition and reconciliation of Adjusted OIBDA and a discussion of why we believe these non-GAAP measures provide relevant and useful information to our current and potential investors, see ‘‘Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations—Non-GAAP Measures’’ of this Annual Report. 31 Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations. The following discussion should be read in conjunction with ‘‘Item 6. Selected Financial Data’’ and the Consolidated Financial Statements and Notes thereto and the other financial and operating information included elsewhere in this Annual Report. This discussion contains ‘‘forward-looking statements’’ as that term is defined in the Private Securities Litigation Reform Act of 1995 and in other securities laws. See ‘‘Cautionary Note Regarding Forward-Looking Statements’’ on page ii of this Annual Report and ‘‘Item 1A. Risk Factors’’ beginning on page 16 of this Annual Report. Overview Potential REIT Conversion On June 5, 2012, we announced that our board of directors, following a thorough analysis of alternatives and careful consideration of the topic, and after the unanimous recommendation of the Special Committee, unanimously approved a plan for IMI to pursue the Conversion Plan. If we are able to convert to, and qualify as, a REIT, we will generally be permitted to deduct from U.S. federal income taxes dividends paid to our stockholders. The income represented by such dividends would not be subject to U.S. federal taxation at the entity level but would be taxed, if at all, only at the stockholder level. Nevertheless, the income of our U.S. taxable REIT subsidiaries (‘‘TRS’’), which will hold our U.S. operations that may not be REIT-compliant, will be subject, as applicable, to U.S. federal and state corporate income tax, and we will continue to be subject to foreign income taxes in non-U.S. jurisdictions in which we hold assets or conduct operations, regardless of whether held or conducted through qualified REIT subsidiaries (‘‘QRS’’) or TRS. We will also be subject to a separate corporate income tax on any gains recognized during a specified period (generally, 10 years) following the REIT conversion that are attributable to ‘‘built-in’’ gains with respect to the assets that we own on the date we convert to a REIT. Our ability to qualify as a REIT will depend upon our continuing compliance with various requirements following our conversion to a REIT, including requirements related to the nature of our assets, the sources of our income and the distributions to our stockholders. If we fail to qualify as a REIT, we will be subject to U.S. federal income tax at regular corporate rates. Even if we qualify for taxation as a REIT, we may be subject to some federal, state, local and foreign taxes on our income and property. In particular, while state income tax regimes often parallel the U.S. federal income tax regime for REITs described above, many states do not completely follow U.S. federal rules and some may not follow them at all. We currently estimate the incremental operating and capital expenditures associated with the Conversion Plan through 2014 to be approximately $150.0 million to $200.0 million. Of these amounts, approximately $47.0 million was incurred in 2012, including approximately $12.5 million of capital expenditures. If the Conversion Plan is successful, we also expect to incur an additional $10.0 million to $15.0 million in annual REIT compliance costs in future years. Discontinued Operations In August 2010, we divested the domain name management product line of our digital business (the ‘‘Domain Name Product Line’’). On June 2, 2011, we completed the sale (the ‘‘Digital Sale’’) of our online backup and recovery, digital archiving and eDiscovery solutions businesses of our digital business (the ‘‘Digital Business’’) to Autonomy Corporation plc, a corporation formed under the laws of England and Wales (‘‘Autonomy’’), pursuant to a purchase and sale agreement dated as of May 15, 2011 among IMI, certain subsidiaries of IMI and Autonomy (the ‘‘Digital Sale Agreement’’). Additionally, on October 3, 2011, we sold our records management operations in New Zealand. Also, on April 27, 2012, we sold our records management operations in Italy. The financial position, operating results and cash flows of the Domain Name Product Line, the Digital Business, our New 32 Zealand operations and our Italian operations, including the gain on the sale of the Domain Name Product Line, the Digital Business and our New Zealand operations and the loss on the sale of the Italian operations, for all periods presented, have been reported as discontinued operations for financial reporting purposes. See Note 14 to Notes to Consolidated Financial Statements. General Our revenues consist of storage rental revenues as well as service revenues. Storage rental revenues, which are considered a key driver of financial performance for the storage and information management services industry, consist primarily of recurring periodic rental charges related to the storage of materials or data (generally on a per unit basis) that are typically retained by customers for many years. Service revenues include charges for related core service activities and a wide array of complementary products and services. Included in core service revenues are: (1) the handling of records, including the addition of new records, temporary removal of records from storage, refiling of removed records and the destruction of records; (2) courier operations, consisting primarily of the pickup and delivery of records upon customer request; (3) secure shredding of sensitive documents; and (4) other recurring services, including Document Management Solutions (‘‘DMS’’), which relate to physical and digital records, and recurring project revenues. Our core service revenue growth has been negatively impacted by declining activity rates as stored records are becoming less active. The amount of information available to customers through the internet or their own information systems has been steadily increasing in recent years. As a result, while customers continue to store their records with us, they are less likely than they have been in the past to retrieve records for research purposes thereby reducing their core service activity levels. We expect this trend to continue in 2013. Our complementary services revenues include special project work, customer termination and permanent withdrawal fees, data restoration projects, fulfillment services, consulting services, technology services and product sales (including specially designed storage containers and related supplies). Our secure shredding revenues include the sale of recycled paper (included in complementary services revenues), the price of which can fluctuate from period to period, adding to the volatility and reducing the predictability of that revenue stream. We recognize revenue when the following criteria are met: persuasive evidence of an arrangement exists, services have been rendered, the sales price is fixed or determinable and collectability of the resulting receivable is reasonably assured. Storage rental and service revenues are recognized in the month the respective storage rental or service is provided, and customers are generally billed on a monthly basis on contractually agreed-upon terms. Amounts related to future storage rental or prepaid service contracts for customers where storage rental fees or services are billed in advance are accounted for as deferred revenue and recognized ratably over the applicable storage rental or service period or when the service is performed. Revenue from the sales of products, which is included as a component of service revenues, is recognized when products are shipped and title has passed to the customer. Revenues from the sales of products have historically not been significant. Cost of sales (excluding depreciation and amortization) consists primarily of wages and benefits for field personnel, facility occupancy costs (including rent and utilities), transportation expenses (including vehicle leases and fuel), other product cost of sales and other equipment costs and supplies. Of these, wages and benefits and facility occupancy costs are the most significant. Trends in total wages and benefits in dollars and as a percentage of total consolidated revenue are influenced by changes in headcount and compensation levels, achievement of incentive compensation targets, workforce productivity and variability in costs associated with medical insurance and workers compensation. Trends in facility occupancy costs are impacted by the total number of facilities we occupy, the mix of properties we own versus properties we occupy under operating leases, fluctuations in per square foot occupancy costs, and the levels of utilization of these properties. 33 The expansion of our international and secure shredding businesses has impacted the major cost of sales components. Our international operations are more labor intensive than our operations in North America and, therefore, labor costs are a higher percentage of segment revenue than in our North American operations. Our secure shredding operations incur lower facility costs and higher transportation costs as a percentage of revenues compared to our core physical businesses. Selling, general and administrative expenses consist primarily of wages and benefits for management, administrative, information technology, sales, account management and marketing personnel, as well as expenses related to communications and data processing, travel, professional fees, bad debts, training, office equipment and supplies. Trends in total wage and benefit dollars and as a percentage of total consolidated revenue are influenced by changes in headcount and compensation levels, achievement of incentive compensation targets, workforce productivity and variability in costs associated with medical insurance. The overhead structure of our expanding international operations, as compared to our North American operations, is more labor intensive and has not achieved the same level of overhead leverage, which may result in an increase in selling, general and administrative expenses, as a percentage of consolidated revenue, as our international operations become a more meaningful percentage of our consolidated results. Our depreciation and amortization charges result primarily from the capital-intensive nature of our business. The principal components of depreciation relate to storage systems, which include racking, building and leasehold improvements, computer systems hardware and software, and buildings. Amortization relates primarily to customer relationship acquisition costs and is impacted by the nature and timing of acquisitions. Our consolidated revenues and expenses are subject to variations caused by the net effect of foreign currency translation on revenues and expenses incurred by our entities outside the U.S. It is difficult to predict the future fluctuations of foreign currency exchange rates and how those fluctuations will impact our consolidated statement of operations. Due to the expansion of our international operations, some of these fluctuations have become material on individual balances. However, because both the revenues and expenses are denominated in the local currency of the country in which they are derived or incurred, the impact of currency fluctuations on our operating income and operating margin is partially mitigated. In order to provide a framework for assessing how our underlying businesses performed excluding the effect of foreign currency fluctuations, we compare the percentage change in the results from one period to another period in this report using constant currency presentation. The constant currency growth rates are calculated by translating the 2010 results at the 2011 average exchange rates and the 2011 results at the 2012 average exchange rates. 34 The following table is a comparison of underlying average exchange rates of the foreign currencies that had the most significant impact on our U.S. dollar-reported revenues and expenses: British pound sterling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canadian dollar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Euro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1.604 $1.012 $1.392 $1.585 $1.000 $1.286 (1.2)% (1.2)% (7.6)% Average Exchange Rates for the Year Ended December 31, 2011 2012 Percentage Strengthening/ (Weakening) of Foreign Currency Average Exchange Rates for the Year Ended December 31, 2010 2011 Percentage Strengthening/ (Weakening) of Foreign Currency British pound sterling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canadian dollar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Euro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1.546 $0.971 $1.328 $1.604 $1.012 $1.392 3.8% 4.2% 4.8% Non-GAAP Measures Adjusted Operating Income Before Depreciation, Amortization, Intangible Impairments, and REIT Costs (‘‘Adjusted OIBDA’’) Adjusted OIBDA is defined as operating income before depreciation, amortization, intangible impairments, (gain) loss on disposal/write-down of property, plant and equipment, net, and REIT Costs (as defined below). Adjusted OIBDA Margin is calculated by dividing Adjusted OIBDA by total revenues. We use multiples of current or projected Adjusted OIBDA in conjunction with our discounted cash flow models to determine our overall enterprise valuation and to evaluate acquisition targets. We believe Adjusted OIBDA and Adjusted OIBDA Margin provide our current and potential investors with relevant and useful information regarding our ability to generate cash flow to support business investment. These measures are an integral part of the internal reporting system we use to assess and evaluate the operating performance of our business. Adjusted OIBDA does not include certain items that we believe are not indicative of our core operating results, specifically: (1) (gain) loss on disposal/write-down of property, plant and equipment, net; (2) intangible impairments; (3) REIT Costs; (4) other expense (income), net; (5) income (loss) from discontinued operations, net of tax; (6) gain (loss) on sale of discontinued operations, net of tax and (7) net income (loss) attributable to noncontrolling interests. Adjusted OIBDA also does not include interest expense, net and the provision (benefit) for income taxes. These expenses are associated with our capitalization and tax structures, which we do not consider when evaluating the operating profitability of our core operations. Finally, Adjusted OIBDA does not include depreciation and amortization expenses, in order to eliminate the impact of capital investments, which we evaluate by comparing capital expenditures to incremental revenue generated and as a percentage of total revenues. Adjusted OIBDA and Adjusted OIBDA Margin should be considered in addition to, but not as a substitute for, other measures of financial performance reported in accordance with accounting principles generally accepted in the Unites States of America (‘‘GAAP’’), such as operating or net income (loss) or cash flows from operating activities from continuing operations (as determined in accordance with GAAP). 35 Reconciliation of Adjusted OIBDA to Operating Income, Income from Continuing Operations and Net Income (Loss) (in thousands): Adjusted OIBDA . . . . . . . . . . . . . . . . . . . . . Less: Depreciation and Amortization . . . . . . . Intangible Impairments . . . . . . . . . . . . . . . Loss (Gain) on Disposal/Write-down of Property, Plant and Equipment, Net . . . . REIT Costs(1) . . . . . . . . . . . . . . . . . . . . . Operating Income . . . . . . . . . . . . . . . . . . . . . Less: Interest Expense, Net . . . . . . . . . . . . . . Other Expense (Income), Net . . . . . . . . . Provision for Income Taxes . . . . . . . . . . . Income from Continuing Operations . . . . Total (Loss) Income from Discontinued Year Ended December 31, 2008 2009 2010 2011 2012 $754,279 254,497 — $822,579 277,186 — $ 926,676 304,205 85,909 $950,439 319,499 46,500 $912,217 316,344 — 7,522 — 492,260 219,989 31,505 146,122 168 — (10,987) — (2,286) 15,527 545,225 212,545 (12,599) 113,762 547,549 204,559 8,768 167,483 571,199 205,256 13,043 106,488 4,400 34,446 557,027 242,599 16,062 114,873 94,644 231,517 166,739 246,412 183,493 Operations, Net of Tax . . . . . . . . . . . . (14,889) (12,138) (219,417) 153,180 (8,659) Net (Loss) Income Attributable to Noncontrolling Interests . . . . . . . . . . . (94) 1,429 4,908 4,054 3,126 Net Income (Loss) Attributable to Iron Mountain Incorporated . . . . . . . . . . . . . . . $ 79,849 $217,950 $ (57,586) $395,538 $171,708 (1) Includes costs associated with our 2011 proxy contest, the work of the Special Committee and the proposed REIT conversion (‘‘REIT Costs’’). Adjusted Earnings per Share from Continuing Operations (‘‘Adjusted EPS’’) Adjusted EPS is defined as reported earnings per share from continuing operations excluding: (1) (gain) loss on disposal/write-down of property, plant and equipment, net; (2) intangible impairments; (3) REIT Costs; (4) other expense (income), net; and (5) the tax impact of reconciling items and discrete tax items. We do not believe these excluded items to be indicative of our ongoing operating results, and they are not considered when we are forecasting our future results. We believe Adjusted EPS is of value to our current and potential investors when comparing our results from past, present and future periods. 36 Reconciliation of Adjusted EPS—Fully Diluted from Continuing Operations to Reported EPS—Fully Diluted from Continuing Operations: Year Ended December 31, 2008 2009 2010 2011 2012 Adjusted EPS—Fully Diluted from Continuing Operations . . $0.86 $ 1.01 $ 1.28 $ 1.36 $ 1.21 Less: Loss (Gain) on disposal/write-down of property, plant and equipment, net . . . . . . . . . . . . . . . . . . . . . . . Intangible Impairments . . . . . . . . . . . . . . . . . . . . . . . . Other Expense (Income), net . . . . . . . . . . . . . . . . . . . . REIT Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tax impact of reconciling items and discrete tax items . . 0.04 — 0.15 — 0.20 — (0.05) 0.43 — 0.04 (0.06) — — 0.03 (0.06) (0.01) 0.24 0.07 0.08 (0.28) 0.03 — 0.09 0.20 (0.16) Reported EPS—Fully Diluted from Continuing Operations . . $0.47 $ 1.13 $ 0.83 $ 1.26 $ 1.05 Critical Accounting Policies Our discussion and analysis of our financial condition and results of operations are based upon our consolidated financial statements, which have been prepared in accordance with GAAP. The preparation of these financial statements requires us to make estimates, judgments and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses, and related disclosure of contingent assets and liabilities at the date of the financial statements and for the period then ended. On an ongoing basis, we evaluate the estimates used. We base our estimates on historical experience, actuarial estimates, current conditions and various other assumptions that we believe to be reasonable under the circumstances. These estimates form the basis for making judgments about the carrying values of assets and liabilities and are not readily apparent from other sources. Actual results may differ from these estimates. Our critical accounting policies include the following, which are listed in no particular order: Revenue Recognition Our revenues consist of storage rental revenues as well as service revenues and are reflected net of sales and value added taxes. Storage rental revenues, which are considered a key driver of financial performance for the storage and information management services industry, consist primarily of recurring periodic rental charges related to the storage of materials or data (generally on a per unit basis). Service revenues include charges for related core service activities and a wide array of complementary products and services. Included in core service revenues are: (1) the handling of records, including the addition of new records, temporary removal of records from storage, refiling of removed records and the destruction of records; (2) courier operations, consisting primarily of the pickup and delivery of records upon customer request; (3) secure shredding of sensitive documents; and (4) other recurring services, including DMS, which relate to physical and digital records, and recurring project revenues. Our complementary services revenues include special project work, customer termination and permanent withdrawal fees, data restoration projects, fulfillment services, consulting services, technology services and product sales (including specially designed storage containers and related supplies). Our secure shredding revenues include the sale of recycled paper (included in complementary services revenues), the price of which can fluctuate from period to period, adding to the volatility and reducing the predictability of that revenue stream. We recognize revenue when the following criteria are met: persuasive evidence of an arrangement exists, services have been rendered, the sales price is fixed or determinable and collectability of the resulting receivable is reasonably assured. Storage rental and service revenues are recognized in the month the respective storage rental or service is provided, and customers are generally billed on a 37 monthly basis on contractually agreed-upon terms. Amounts related to future storage rental or prepaid service contracts for customers where storage rental fees or services are billed in advance are accounted for as deferred revenue and recognized ratably over the applicable storage rental or service period or when the service is performed. Revenue from the sales of products, which is included as a component of service revenues, is recognized when products are shipped and title has passed to the customer. Revenues from the sales of products have historically not been significant. Accounting for Acquisitions Part of our growth strategy has included the acquisition by us of numerous businesses. The purchase price of each acquisition has been determined after due diligence of the target business, market research, strategic planning and the forecasting of expected future results and synergies. Estimated future results and expected synergies are subject to revisions as we integrate each acquisition and attempt to leverage resources. Each acquisition has been accounted for using the acquisition method of accounting as defined under the applicable accounting standards at the date of each acquisition. Accounting for these acquisitions has resulted in the capitalization of the cost in excess of fair value of the net assets acquired in each of these acquisitions as goodwill. We estimated the fair values of the assets acquired in each acquisition as of the date of acquisition and these estimates are subject to adjustment based on the final assessments of the fair value of property, plant and equipment, intangible assets, operating leases and deferred income taxes. We complete these assessments within one year of the date of acquisition. See Note 6 to Notes to Consolidated Financial Statements. Allowance for Doubtful Accounts and Credit Memo Reserves We maintain an allowance for doubtful accounts and credit memos for estimated losses resulting from the potential inability of our customers to make required payments and potential disputes regarding billing and service issues. When calculating the allowance, we consider our past loss experience, current and prior trends in our aged receivables and credit memo activity, current economic conditions and specific circumstances of individual receivable balances. If the financial condition of our customers were to significantly change, resulting in a significant improvement or impairment of their ability to make payments, an adjustment of the allowance may be required. We consider accounts receivable to be delinquent after such time as reasonable means of collection have been exhausted. We charge-off uncollectible balances as circumstances warrant, generally, no later than one year past due. As of December 31, 2011 and 2012, our allowance for doubtful accounts and credit memos balance totaled $23.3 million and $25.2 million, respectively. Impairment of Tangible and Intangible Assets Assets subject to depreciation or amortization: We review long-lived assets and all amortizable intangible assets for impairment whenever events or changes in circumstances indicate the carrying amount of such assets may not be recoverable. Recoverability of these assets is determined by comparing the forecasted undiscounted net cash flows of the operation to which the assets relate to their carrying amount. The operations are generally distinguished by the business segment and geographic region in which they operate. If the operation is determined to be unable to recover the carrying amount of its assets, then intangible assets are written down first, followed by the other long-lived assets of the operation, to fair value. Fair value is determined based on discounted cash flows or appraised values, depending upon the nature of the assets. Goodwill—Assets not subject to amortization: Goodwill and intangible assets with indefinite lives are not amortized but are reviewed annually for impairment or more frequently if impairment indicators arise. We have selected October 1 as our annual goodwill impairment review date. We 38 performed our annual goodwill impairment review as of October 1, 2010, 2011 and 2012 and noted no impairment of goodwill at these dates. However, as a result of interim triggering events as discussed below, we recorded provisional goodwill impairment charges in each of the third quarters of 2010 and 2011 in conjunction with the Digital Sale and associated with our European operations, respectively. These provisional goodwill impairment charges were finalized in the fourth quarters of the 2010 and 2011 fiscal years, respectively. As of December 31, 2012, no factors were identified that would alter our October 1, 2012 goodwill assessment. In making this assessment, we relied on a number of factors including operating results, business plans, anticipated future cash flows, transactions and marketplace data. There are inherent uncertainties related to these factors and our judgment in applying them to the analysis of goodwill impairment. When changes occur in the composition of one or more reporting units, the goodwill is reassigned to the reporting units affected based on their relative fair values. During the quarter ended September 30, 2010, prior to our annual goodwill impairment review, we concluded that events occurred and circumstances changed in our former worldwide digital business reporting unit that required us to conduct an impairment review. The primary factors contributing to our conclusion that we had a triggering event and a requirement to reassess our former worldwide digital business reporting unit goodwill for impairment included: (1) a reduction in forecasted revenue and operating results due to continued pressure on key parts of the business as a result of the weak economy; (2) reduced revenue and profit outlook for our eDiscovery service due to smaller average matter size and lower pricing; (3) a decision to discontinue certain software development projects; and (4) the sale of the Domain Name Product Line. As a result of the review, we recorded a provisional goodwill impairment charge associated with our former worldwide digital business reporting unit in the amount of $255.0 million during the quarter ended September 30, 2010. We finalized the estimate in the fourth quarter of 2010, and we recorded an additional impairment of $28.8 million, for a total goodwill impairment charge of $283.8 million. For the year ended December 31, 2010, based on a relative fair value basis, we allocated $85.9 million of this charge to the retained technology escrow services business, which continues to be included in our continuing results of operations. We retained our technology escrow services business, which had previously been reported in the former worldwide digital business segment along with the Digital Business and the Domain Name Product Line and is now reported in the North American Business segment. In September 2011, as a result of certain changes we made in the manner in which our European operations are managed, we reorganized our reporting structure and reassigned goodwill among the revised reporting units. As a result of the management and reporting changes, we concluded at that time that we had three reporting units within our European operations: (1) United Kingdom, Ireland and Norway (‘‘UKI’’); (2) Belgium, France, Germany, Luxembourg, Netherlands and Spain (‘‘Continental Western Europe’’); and (3) the remaining countries in Europe (‘‘Central Europe’’). As a result of the restructuring of our reporting units, we concluded that we had an interim triggering event, and, therefore, we performed an interim goodwill impairment test for UKI, Continental Western Europe and Central Europe in the third quarter of 2011, as of August 31, 2011. As required by GAAP, prior to our goodwill impairment analysis, we performed an impairment assessment on the long-lived assets within our UKI, Continental Western Europe and Central Europe reporting units and noted no impairment, except for our Italian operations, which was included in our Continental Western Europe reporting unit, and which is now included in discontinued operations. Based on our analysis, we concluded that the goodwill of our UKI and Central Europe reporting units was not impaired. Our Continental Western Europe reporting unit’s fair value was less than its carrying value, and, as a result, we recorded a goodwill impairment charge of $46.5 million included as a component of intangible impairments from continuing operations in our consolidated statements of operations for the year ended December 31, 2011. Our reporting units at which level we performed our goodwill impairment analysis as of October 1, 2011 were as follows: (1) North America; (2) UKI; (3) Continental Western Europe; (4) Central 39 Europe; (5) Latin America; (6) Australia; and (7) our China, Hong Kong, India, Russia, Singapore and Ukraine joint ventures (collectively, ‘‘Worldwide Joint Ventures’’). As of December 31, 2011, the carrying value of goodwill, net amounted to $1,748.9 million, $306.2 million, $46.4 million, $63.8 million, $27.3 million and $61.7 million for North America, UKI, Continental Western Europe, Central Europe, Latin America and Australia, respectively. Our Worldwide Joint Ventures reporting unit had no goodwill as of December 31, 2011. In 2012, we reorganized the management and reporting structure of our international operations. As a result of the management and reporting changes, we concluded that we have the following six reporting units: (1) North America; (2) United Kingdom, Ireland, Norway, Belgium, France, Germany, Luxembourg, Netherlands and Spain (‘‘Western Europe’’); (3) the remaining countries in Europe (‘‘Emerging Markets’’); (4) Latin America; (5) Australia, China, Hong Kong and Singapore (‘‘Asia Pacific’’); and (6) India, Russia and Ukraine (‘‘Emerging Market Joint Ventures’’). As of December 31, 2012, the carrying value of goodwill, net amounted to $1,762.3 million, $365.3 million, $87.5 million, $56.9 million and $62.8 million for North America, Western Europe, Emerging Markets, Latin America and Asia Pacific, respectively. Our Emerging Market Joint Ventures reporting unit had no goodwill as of December 31, 2012. Based on our goodwill impairment assessment, all of our reporting units with goodwill had estimated fair values as of October 1, 2012 that exceeded their carrying values by greater than 30%. Reporting unit valuations have been calculated using an income approach based on the present value of future cash flows of each reporting unit or a combined approach based on the present value of future cash flows and market and transaction multiples of revenues and earnings. The income approach incorporates many assumptions including future growth rates, discount factors, expected capital expenditures and income tax cash flows. Changes in economic and operating conditions impacting these assumptions could result in goodwill impairments in future periods. In conjunction with our annual goodwill impairment reviews, we reconcile the sum of the valuations of all of our reporting units to our market capitalization as of such dates. Income Taxes We have a valuation allowance, amounting to $76.1 million as of December 31, 2012, reducing our deferred tax assets, primarily associated with certain state and foreign net operating loss carryforwards and foreign tax credit carryforwards, to the amount that is more likely than not to be realized. We have federal net operating loss carryforwards, which expire in 2020 through 2025, of $25.9 million ($9.1 million, tax effected) at December 31, 2012 to reduce future federal taxable income. We have assets for state net operating losses of $9.4 million (net of federal tax benefit), which expire in 2013 through 2025, subject to a valuation allowance of approximately 83%. We have assets for foreign net operating losses of $46.3 million, with various expiration dates (and in some cases no expiration date), subject to a valuation allowance of approximately 82%. We also have foreign tax credits of $44.3 million, which expire in 2017 through 2020, subject to a valuation allowance of approximately 68%. If actual results differ unfavorably from certain of our estimates used, we may not be able to realize all or part of our net deferred income tax assets and foreign tax credit carryforwards, and additional valuation allowances may be required. Although we believe our estimates are reasonable, no assurance can be given that our estimates reflected in the tax provisions and accruals will equal our actual results. These differences could have a material impact on our income tax provision and operating results in the period in which such determination is made. The evaluation of an uncertain tax position is a two-step process. The first step is a recognition process whereby we determine whether it is more likely than not that a tax position will be sustained upon examination, including resolution of any related appeals or litigation processes, based on the technical merits of the position. The second step is a measurement process whereby a tax position that meets the more likely than not recognition threshold is calculated to determine the amount of benefit 40 to recognize in the financial statements. The tax position is measured at the largest amount of benefit that is greater than 50% likely of being realized upon ultimate settlement. We are subject to examination by various tax authorities in jurisdictions in which we have business operations or a taxable presence. We regularly assess the likelihood of additional assessments by tax authorities and provide for these matters as appropriate. As of December 31, 2011 and 2012, we had approximately $31.4 million and $37.6 million, respectively, of reserves related to uncertain tax positions. The reversal of these reserves will be recorded as a reduction of our income tax provision if sustained. Although we believe our tax estimates are appropriate, the final determination of tax audits and any related litigation could result in changes in our estimates. We have elected to recognize interest and penalties associated with uncertain tax positions as a component of the provision (benefit) for income taxes. We recorded $(1.6) million, $(8.5) million and $1.3 million for gross interest and penalties for the years ended December 31, 2010, 2011 and 2012, respectively. We had $2.8 million and $3.6 million accrued for the payment of interest and penalties as of December 31, 2011 and 2012, respectively. Except for certain Canadian subsidiaries for which we recorded a deferred tax liability of $0.6 million, we have not recorded deferred taxes on book over tax outside basis differences related to our other foreign subsidiaries because such basis differences are not expected to reverse in the foreseeable future and we intend to reinvest the undistributed earnings of such foreign subsidiaries indefinitely outside the U.S. These basis differences arose primarily through the undistributed book earnings of our foreign subsidiaries. The basis differences could be reversed through a sale of the subsidiaries, the receipt of dividends from subsidiaries and certain other events or actions on our part, each of which would result in an increase in our provision for income taxes. It is not practicable to calculate the amount of unrecognized deferred tax liability on the book over tax outside basis difference because of the complexities of the hypothetical calculation. As of December 31, 2012, we had approximately $71.5 million of undistributed earnings within our foreign subsidiaries which approximates the book over tax outside basis difference. We may record deferred taxes on book over tax outside basis differences related to certain foreign subsidiaries in the future depending upon a number of factors, decisions and events in connection with our potential conversion to a REIT, including favorable indications from the IRS with regard to our PLR requests, finalization of countries to be included in the reorganization pursuant to the Conversion Plan, refinancing our revolving credit and term loan facilities, shareholder approval of certain modifications to our corporate charter and final board of directors approval of our conversion to a REIT. Stock-Based Compensation We record stock-based compensation expense, utilizing the straight-line method, for the cost of stock options, restricted stock, restricted stock units, performance units and shares of stock issued under the employee stock purchase plan. Stock-based compensation expense for the years ended December 31, 2010, 2011 and 2012 was $20.4 million, including $3.1 million in discontinued operations, ($15.7 million after tax or $0.08 per basic and diluted share), $17.5 million, including $0.3 million in discontinued operations, ($8.8 million after tax or $0.05 per basic and diluted share), and $30.4 million ($23.4 million after tax or $0.14 per basic and $0.13 per diluted share), respectively. The fair values of option grants are estimated on the date of grant using the Black-Scholes option pricing model. Expected volatility and the expected term are the input factors to that model which require the most significant management judgment. Expected volatility is calculated utilizing daily historical volatility over a period that equates to the expected life of the option. The expected life (estimated period of time outstanding) of the stock options granted is estimated using the historical exercise behavior of employees. 41 Recent Accounting Pronouncements In September 2011, the Financial Accounting Standards Board issued Accounting Standards Update (‘‘ASU’’) No. 2011-08, Intangibles—Goodwill and Other (Topic 350): Testing Goodwill for Impairment. ASU No. 2011-08 allows, but does not require, entities to first assess qualitatively whether it is necessary to perform the two-step goodwill impairment test. If an entity believes, as a result of its qualitative assessment, that it is more likely than not that the fair value of a reporting unit is less than its carrying amount, the quantitative two-step impairment test is required; otherwise, no further testing is required. We adopted ASU No. 2011-08 as of January 1, 2012. The adoption of ASU No. 2011-08 did not have an impact on our consolidated financial position, results of operations or cash flows. 42 Results of Operations Comparison of Year Ended December 31, 2012 to Year Ended December 31, 2011 and Comparison of Year Ended December 31, 2011 to Year Ended December 31, 2010 (in thousands): Year Ended December 31, 2011 2012 Dollar Change Percentage Change Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating Expenses(1) . . . . . . . . . . . . . . . . . . . . . . . $3,014,703 2,443,504 $3,005,255 2,448,228 $ (9,448) 4,724 Operating Income . . . . . . . . . . . . . . . . . . . . . . . . . Other Expenses, Net . . . . . . . . . . . . . . . . . . . . . . . . . Income from Continuing Operations(1) . . . . . . . . . . . Loss from Discontinued Operations(1) . . . . . . . . . . . Gain (Loss) on Sale of Discontinued Operations . . . . Net Income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net Income Attributable to Noncontrolling Interests . Net Income Attributable to Iron Mountain 571,199 324,787 246,412 (47,439) 200,619 399,592 4,054 557,027 373,534 183,493 (6,774) (1,885) 174,834 3,126 (14,172) 48,747 (62,919) 40,665 (202,504) (224,758) (928) (0.3)% 0.2% (2.5)% 15.0% (25.5)% 85.7% (100.9)% (56.2)% 22.9% Incorporated . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 395,538 $ 171,708 $(223,830) (56.6)% Adjusted OIBDA(2) . . . . . . . . . . . . . . . . . . . . . . . . . $ 950,439 $ 912,217 $ (38,222) (4.0)% Adjusted OIBDA Margin(2) . . . . . . . . . . . . . . . . . . . 31.5% 30.4% Year Ended December 31, 2010 2011 Dollar Change Percentage Change Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating Expenses(1)(3) . . . . . . . . . . . . . . . . . . . . . . $2,892,349 2,344,800 $3,014,703 2,443,504 $122,354 98,704 Operating Income . . . . . . . . . . . . . . . . . . . . . . . . . Other Expenses, Net . . . . . . . . . . . . . . . . . . . . . . . . . Income from Continuing Operations(1)(3) . . . . . . . . . Loss from Discontinued Operations(1)(3) . . . . . . . . . . Gain on Sale of Discontinued Operations . . . . . . . . . . Net (Loss) Income . . . . . . . . . . . . . . . . . . . . . . . . . Net Income Attributable to Noncontrolling Interests . . Net (Loss) Income Attributable to Iron Mountain 547,549 380,810 166,739 (219,417) — (52,678) 4,908 571,199 324,787 246,412 (47,439) 200,619 399,592 4,054 23,650 (56,023) 79,673 171,978 200,619 452,270 (854) 4.2% 4.2% 4.3% (14.7)% 47.8% 78.4% 100.0% 858.6% 17.4% Incorporated . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (57,586) $ 395,538 $453,124 786.9% Adjusted OIBDA(2) . . . . . . . . . . . . . . . . . . . . . . . . . $ 926,676 $ 950,439 $ 23,763 2.6% Adjusted OIBDA Margin(2) . . . . . . . . . . . . . . . . . . . . 32.0% 31.5% (1) A $49.0 million non-cash goodwill impairment charge related to our Continental Western Europe reporting unit in the year ended December 31, 2011 was recorded. $46.5 million of the charge is included in our continuing results of operations (included in operating expenses in 2011). $2.5 million of the charge was allocated to our Italian operations and is included in loss from discontinued operations in 2011. See Notes 2.g. and 14 to Notes to Consolidated Financial Statements. (2) See ‘‘Non-GAAP Measures—Adjusted Operating Income Before Depreciation, Amortization, Intangible Impairments and REIT Costs (‘Adjusted OIBDA’)’’ in this Annual Report for the 43 definition, reconciliation and a discussion of why we believe these measures provide relevant and useful information to our current and potential investors. (3) A $283.8 million non-cash goodwill impairment charge related to our former worldwide digital business reporting unit in the year ended December 31, 2010 was recorded. We allocated $85.9 million of the charge to our retained technology escrow services business, included in our continuing results of operations (included in operating expenses in 2010). We allocated the remaining $197.9 million of the charge to the Digital Business (included in loss from discontinued operations in 2010). See Notes 2.g. and 14 to Notes to Consolidated Financial Statements. REVENUE Year Ended December 31, 2011 2012 Dollar Change Actual Constant Internal Currency(1) Growth(2) Percentage Change Storage Rental . . . . . . . . . . . . . . . Core Service . . . . . . . . . . . . . . . . . $1,682,990 968,424 $1,733,138 942,826 $ 50,148 (25,598) 3.0% 4.3% (2.6)% (1.0)% Total Core Revenue . . . . . . . . . . Complementary Services . . . . . . . . 2,651,414 363,289 2,675,964 329,291 24,550 (33,998) 2.4% 0.9% (9.4)% (8.5)% Total Revenue . . . . . . . . . . . . . . $3,014,703 $3,005,255 $ (9,448) (0.3)% 1.1% 3.0% (2.5)% 1.0% (9.6)% (0.3)% Total Service Revenue . . . . . . . . . . $1,331,713 $1,272,117 $(59,596) (4.5)% (3.1)% (4.4)% Year Ended December 31, 2010 2011 Dollar Change Actual Constant Internal Currency(1) Growth(2) Percentage Change Storage Rental . . . . . . . . . . . . . . . Core Service . . . . . . . . . . . . . . . . . $1,598,718 947,737 $1,682,990 968,424 $ 84,272 20,687 Total Core Revenue . . . . . . . . . . Complementary Services . . . . . . . . 2,546,455 345,894 2,651,414 363,289 104,959 17,395 Total Revenue . . . . . . . . . . . . . . $2,892,349 $3,014,703 $122,354 Total Service Revenue . . . . . . . . . . $1,293,631 $1,331,713 $ 38,082 5.3% 2.2% 4.1% 5.0% 4.2% 2.9% 3.9% 0.3% 2.6% 3.5% 2.7% 1.2% 3.1% (0.8)% 1.6% 3.7% 1.9% 0.4% (1) Constant currency growth rates are calculated by translating the 2011 results at the 2012 average exchange rates and the 2010 results at the 2011 average exchange rates. (2) Our internal revenue growth rate represents the weighted average year-over-year growth rate of our revenues after removing the effects of acquisitions, divestitures and foreign currency exchange rate fluctuations. We calculate internal revenue growth in local currency for our international operations. Our consolidated storage rental revenues increased $50.1 million, or 3.0%, to $1,733.1 million for the year ended December 31, 2012 and $84.3 million, or 5.3%, to $1,683.0 million for the year ended December 31, 2011, in comparison to the years ended December 31, 2011 and 2010, respectively. The growth rate for the year ended December 31, 2012 consists of internal revenue growth of 3.0%. Net acquisitions/divestitures contributed 1.3% of the increase in reported storage rental revenues in 2012 over 2011. Foreign currency exchange rate fluctuations decreased our storage rental revenue growth rate for the year ended December 31, 2012 by approximately 1.4%. Our consolidated storage rental revenue growth in 2012 was driven by sustained storage rental internal growth of 2.1% and 6.1% in our North American Business and International Business segments, respectively. Global records management net volumes in 2012 increased by 1.8% over the ending volume at December 31, 2011. 44 The growth rate for the year ended December 31, 2011 consists of internal revenue growth of 3.1%. Net acquisitions/divestitures contributed 0.8% of the increase in reported storage rental revenues in 2011 over 2010. Foreign currency exchange rate fluctuations added approximately 1.4% to our storage rental revenue growth rate for the year ended December 31, 2011. Our consolidated storage rental revenue growth in 2011 was driven by continued solid storage rental growth in the International Business segment and consistent volume and price increases in our North American Business segment. Consolidated service revenues, consisting of core and complementary services, decreased $59.6 million, or 4.5%, to $1,272.1 million for the year ended December 31, 2012 from $1,331.7 million for the year ended December 31, 2011. Service revenue internal growth was negative 4.4% for the year ended December 31, 2012. The negative service revenue internal growth for 2012 was driven by negative complementary service revenue internal growth of 9.6% due primarily to the significant decrease in recycled paper prices in 2012 compared to the same period last year, which resulted in $30.0 million less of recycled paper revenue. This decline was partially offset by strong DMS revenue growth and increased project revenues in 2012. Core service internal growth in 2012 was negative 2.5% due to expected declines in activity-based core services, particularly in the North American Business segment. Foreign currency exchange rate fluctuations decreased reported service revenues by 1.4% in 2012 over 2011. Offsetting the decrease in reported service revenues were net acquisitions/divestures, which contributed 1.4% to our service revenues in 2012. Consolidated service revenues, consisting of core and complementary services, increased $38.1 million, or 2.9%, to $1,331.7 million for the year ended December 31, 2011 from $1,293.6 million for the year ended December 31, 2010. Service revenue internal growth was 0.4% driven by complementary service revenue internal growth of 3.7% in 2011, partially offset by negative core service revenue internal growth of 0.8% in 2011. Complementary service revenues increased in 2011 compared to 2010 primarily due to $25.8 million of additional revenue generated from the sale of recycled paper due, in part, to increases in paper prices. The price of recycled paper increased through the third quarter of 2011 before beginning a sharp decline into the first quarter of 2012 and settling into a level approximately 30% below the 2011 average price for most of 2012. Core service revenue internal growth in the year ended December 31, 2011 was constrained by pressure on activity-based service revenues related to the handling and transportation of items in storage. These decreases were partially offset by strong DMS revenue growth and higher fuel surcharges in 2011. Foreign currency exchange rate fluctuations increased reported service revenues by 1.7% in 2011 over the same period in 2010. Net acquisitions/divestitures contributed 0.8% of the increase in reported service revenues in 2011 compared to the same period in 2010. For the reasons stated above, our consolidated revenues decreased $9.4 million, or 0.3%, to $3,005.3 million for the year ended December 31, 2012 from $3,014.7 million for the year ended December 31, 2011. We calculate internal revenue growth in local currency for our international operations. Internal revenue growth was negative 0.3% for 2012. For the year ended December 31, 2012, foreign currency exchange rate fluctuations decreased our consolidated revenues by 1.4% primarily due to the weakening of the British pound sterling, Canadian dollar and Euro against the U.S. dollar, based on an analysis of weighted average rates for the comparable periods. Offsetting the decrease in reported consolidated revenues were net acquisitions/divestitures which contributed an increase of 1.3% of total reported revenues in 2012 over the same period in 2011. Our consolidated revenues increased $122.4 million, or 4.2%, to $3,014.7 million for the year ended December 31, 2011 from $2,892.3 million for the year ended December 31, 2010. Internal revenue growth was 1.9% for 2011. For the year ended December 31, 2011, foreign currency exchange rate fluctuations increased our consolidated revenues by 1.5% primarily due to the strengthening of the British pound sterling, Canadian dollar and Euro against the U.S. dollar, based on an analysis of weighted average rates for the comparable periods. Net acquisitions/divestitures contributed 0.8% of the increase in total reported revenues in 2011 over the same period in 2010. 45 Internal Growth—Eight-Quarter Trend 2011 2012 First Fourth Quarter Quarter Quarter Quarter Quarter Quarter Quarter Quarter Second Second Fourth Third Third First Storage Rental Revenue . . . . . Service Revenue . . . . . . . . . . . Total Revenue . . . . . . . . . . . . 3.0% 2.8% 3.3% 3.3% 2.9% 3.5% 2.4% 3.2% (0.1)% 1.2% 1.8% (1.4)% (2.2)% (5.2)% (7.8)% (2.4)% 1.2% 0.6% (0.3)% (2.1)% 0.8% 1.6% 2.1% 2.6% We expect our consolidated internal revenue growth rate for 2013 to be approximately (1)% to 2%. During the past eight quarters our storage rental revenue internal growth rate has ranged between 2.4% and 3.5%. Storage rental revenue internal growth rates have stabilized over the past eight quarters following a decline that was driven primarily by the most recent financial crisis. Volume growth in the North American Business segment has been relatively flat over this period and as a result, storage rental growth has been driven primarily by net price increases. Within our International Business segment, the more developed markets are generating consistent low-to-mid single-digit storage rental growth while the emerging markets are producing strong double-digit storage rental growth by taking advantage of the first-time outsourcing trends for physical records storage and management in those markets. The internal revenue growth rate for service revenue is inherently more volatile than the storage rental revenue internal growth rate due to the more discretionary nature of certain complementary services we offer, such as large special projects, and the volatility of pricing for recycled paper. These revenues, which are often event-driven and impacted to a greater extent by economic downturns as customers defer or cancel the purchase of certain services as a way to reduce their short-term costs, may be difficult to replicate in future periods. As a commodity, recycled paper prices are subject to the volatility of that market. The internal growth rate for total service revenues reflects the following: (1) consistent pressures on activity-based service revenues related to the handling and transportation of items in storage and secure shredding, particularly in the North American Business segment; (2) fluctuations in the price of recycled paper, which increased through the third quarter of 2011 before beginning a sharp decline into the first quarter of 2012 and settling into a level approximately 30% below the 2011 average price for most of 2012; (3) softness in some of our other complementary service lines, such as fulfillment services; and (4) higher fuel surcharges. 46 OPERATING EXPENSES Cost of Sales Consolidated cost of sales (excluding depreciation and amortization) consists of the following expenses (in thousands): Year Ended December 31, 2011 2012 Dollar Change Constant Actual Currency Percentage Change % of Consolidated Revenues 2011 2012 Percentage Change (Favorable)/ Unfavorable Labor . . . . . . . . . . . . . . . . $ 595,207 $ 625,922 $30,715 (922) Facilities . . . . . . . . . . . . . . Transportation . . . . . . . . . . 1,018 Product Cost of Sales and 421,098 126,023 422,020 125,005 5.2% 6.8% 19.7% 20.8% 1.1% (0.2)% 1.2% 14.0% 14.0% 0.0% 0.8% 2.4% 4.1% 4.2% 0.1% Other . . . . . . . . . . . . . . 102,968 104,070 1,102 1.1% 3.0% 3.4% 3.5% 0.1% $1,245,200 $1,277,113 $31,913 2.6% 4.1% 41.3% 42.5% 1.2% Year Ended December 31, 2010 2011 Dollar Change Constant Actual Currency Percentage Change % of Consolidated Revenues 2010 2011 Percentage Change (Favorable)/ Unfavorable Labor . . . . . . . . . . . . . . . . $ 580,920 $ 595,207 $14,287 16,679 Facilities . . . . . . . . . . . . . . Transportation . . . . . . . . . . 17,599 Product Cost of Sales and 422,020 125,005 405,341 107,406 2.5% 0.7% 20.1% 19.7% (0.4)% 4.1% 2.4% 14.0% 14.0% 0.0% 16.4% 14.4% 3.7% 4.1% 0.4% Other . . . . . . . . . . . . . . 99,195 102,968 3,773 3.8% 1.7% 3.4% 3.4% 0.0% $1,192,862 $1,245,200 $52,338 4.4% 2.6% 41.2% 41.3% 0.1% Labor Labor expense increased to 20.8% of consolidated revenues for the year ended December 31, 2012 compared to 19.7% for the year ended December 31, 2011. Labor expense for the year ended December 31, 2012 increased by 6.8% on a constant currency basis compared to the year ended December 31, 2011 primarily due to merit increases, the reclassification of certain overhead expenses to cost of sales, and $12.9 million in labor costs associated with our recent acquisitions. Labor costs were favorably impacted by 1.6 percentage points due to currency rate changes during the year ended December 31, 2012. Labor expense decreased to 19.7% of consolidated revenues for the year ended December 31, 2011 compared to 20.1% for the year ended December 31, 2010. For the year ended December 31, 2011, labor expense was unfavorably impacted by 1.8 percentage points due to currency rate changes. Excluding (1) the effect of currency rate fluctuations and (2) the impact associated with labor cost accruals related to the Brazilian litigation (in which a charge of $7.4 million was recorded in 2010 and a benefit of $3.5 million was recorded in 2011) labor expense increased by 2.6% in 2011 over 2010 primarily due to increased incentive compensation of $8.0 million as well as increased health insurance expenses of $5.0 million. Facilities Facilities costs as a percentage of consolidated revenues were flat at 14.0% for the years ended December 31, 2012 and December 31, 2011. The largest component of our facilities cost is rent expense, which, in constant currency terms, increased by $6.5 million to $213.8 million for the year 47 ended December 31, 2012 compared to the same period in 2011, primarily due to $3.4 million of rent expense associated with our recent acquisitions, as well as certain facility consolidations within both our North American Business and International Business segments during the fourth quarter of fiscal year 2012. Other facilities costs decreased by approximately $2.2 million, in constant currency terms, for the year ended December 31, 2012 compared to the year ended December 31, 2011, primarily due to reductions in insurance costs and personal property taxes. Facilities costs were favorably impacted by 1.4 percentage points due to currency rate changes during the year ended December 31, 2012. Facilities costs were flat at 14.0% of consolidated revenues for the years ended December 31, 2011 and December 31, 2010. Facilities costs were unfavorably impacted by 1.7 percentage points due to currency rate changes during the year ended December 31, 2011. The largest component of our facilities cost is rent expense, which, on a reported dollar basis, decreased to 12.5% of consolidated storage rental revenues for the year ended December 31, 2011 compared to 13.0% in the same period in 2010. Other facilities costs increased by approximately $10.1 million, in constant currency terms, for the year ended December 31, 2011 compared to the year ended December 31, 2010, primarily due to increased building maintenance costs of $6.9 million and increased insurance costs of $5.4 million. Transportation Transportation expenses increased by $2.9 million in constant currency terms during the year ended December 31, 2012 compared to the same period in 2011 as a result of a $3.5 million increase in various vehicle costs (including fuel, insurance, repair and lease costs), partially offset by a reduction in third-party transportation costs of $0.4 million. Transportation expenses were favorably impacted by 1.6 percentage points due to currency rate changes during the year ended December 31, 2012. Transportation expenses were unfavorably impacted by 2.0 percentage points due to currency rate changes during the year ended December 31, 2011. Transportation expenses increased by $15.7 million in constant currency terms during the year ended December 31, 2011 compared to the same period in 2010. The increase in transportation costs was primarily a result of increased third party transportation costs of $7.1 million, increased fuel costs of $6.3 million and increased vehicle repair, rental and insurance costs of $2.0 million. Product Cost of Sales and Other Product cost of sales and other, which includes cartons, media and other service, storage and supply costs, is highly correlated to complementary revenue streams. For the year ended December 31, 2012, product cost of sales and other, which is correlated to higher project revenues, increased by $1.1 million as compared to the prior year period on an actual basis. These costs were favorably impacted by 1.9 percentage points due to currency rate changes during the year ended December 31, 2012. Product cost of sales and other was unfavorably impacted by 2.1 percentage points of currency rate changes during the year ended December 31, 2011. For 2011, product cost of sales and other increased by $3.8 million as compared to 2010 on an actual basis. 48 Selling, General and Administrative Expenses Selling, general and administrative expenses consists of the following expenses (in thousands): Year Ended December 31, 2011 2012 Percentage Change Dollar Change Constant Actual Currency % of Consolidated Revenues 2011 2012 Percentage Change (Favorable)/ Unfavorable General and Administrative . . $470,430 $508,365 $37,935 Sales, Marketing & Account 8.1% 9.5% 15.6% 16.9% 1.3% Management . . . . . . . . . . . Information Technology . . . . . Bad Debt Expense . . . . . . . . . 244,645 110,010 9,506 235,449 98,234 8,323 (9,196) (3.8)% (2.6)% 8.1% 7.8% (0.3)% (11,776) (10.7)% (9.3)% 3.6% 3.3% (0.3)% (1,183) (12.4)% (12.5)% 0.3% 0.3% 0.0% $834,591 $850,371 $15,780 1.9% 3.2% 27.7% 28.3% 0.6% Year Ended December 31, 2010 2011 Percentage Change Dollar Change Constant Actual Currency % of Consolidated Revenues 2010 2011 Percentage Change (Favorable)/ Unfavorable General and Administrative . . $446,175 $470,430 $24,255 Sales, Marketing & Account 5.4% 3.9% 15.4% 15.6% 0.2% Management . . . . . . . . . . . Information Technology . . . . . Bad Debt Expense . . . . . . . . . 214,977 99,858 11,801 244,645 110,010 9,506 29,668 13.8% 12.0% 7.4% 8.1% 0.7% 10.2% 8.7% 3.5% 3.6% 0.1% 10,152 (2,295) (19.4)% (20.8)% 0.4% 0.3% (0.1)% $772,811 $834,591 $61,780 8.0% 6.4% 26.7% 27.7% 1.0% General and Administrative General and administrative expenses increased to 16.9% of consolidated revenues in the year ended December 31, 2012 compared to 15.6% in the year ended December 31, 2011. In constant currency terms, general and administrative expenses increased by 9.5% during the year ended December 31, 2012 compared to the same period in 2011. Included in general and administrative expenses for the year ended December 31, 2012 were $34.4 million of REIT Costs compared to $15.5 million in the comparable prior year period. Further contributing to the increase in 2012 was increased stock-based compensation expense of $10.6 million and a $7.4 million increase within our Latin American operations primarily associated with our recent acquisition in Brazil. These increases were partially offset by the reclassification of certain overhead expenses to cost of sales. General and administrative expenses were favorably impacted by 1.4 percentage points due to currency rate changes during the year ended December 31, 2012. General and administrative expenses increased to 15.6% of consolidated revenues in the year ended December 31, 2011 compared to 15.4% in the year ended December 31, 2010. General and administrative expenses were unfavorably impacted by 1.5 percentage points due to currency rate changes during the year ended December 31, 2011. In constant currency terms, general and administrative expenses increased by $17.8 million in the year ended December 31, 2011 compared to the same period in 2010. The increase was primarily attributable to $15.5 million of advisory fees and other costs associated with our 2011 proxy contest and a $16.1 million increase in incentive compensation, partially offset by a reduction of $16.2 million in other professional fees within North America related to productivity investments incurred in 2010 and which did not repeat in 2011. 49 Sales, Marketing & Account Management Sales, marketing and account management expenses decreased to 7.8% of consolidated revenues during the year ended December 31, 2012 compared to 8.1% in the same prior year period. In constant currency terms, the decrease of $6.3 million during the year ended December 31, 2012 compared to the same period in 2011 is primarily due to a $3.0 million reduction in compensation expenses, primarily associated with a decrease in commissions expense within our North American Business segment, as well as a corresponding decrease in the associated payroll taxes. Sales, marketing and account management expenses were favorably impacted by 1.2 percentage points due to currency rate changes during the year ended December 31, 2012. These decreases were partially offset by restructuring costs of $3.6 million incurred within our North American Business segment during the fourth quarter of 2012. Sales, marketing and account management expenses were unfavorably impacted by 1.8 percentage points due to currency rate changes during the year ended December 31, 2011. In constant currency terms, the increase of $26.3 million in the year ended December 31, 2011 is primarily related to increased sales and marketing expenses, primarily related to a planned incremental investment of $20.0 million within North America to sustain the revenue annuity, primarily resulting in increased compensation of $23.9 million, due to increased sales commissions, payroll tax expenses and incentive compensation. Information Technology In constant currency terms, information technology expenses decreased $10.1 million during the year ended December 31, 2012 compared to the same period in 2011 primarily due to decreased compensation expenses of $8.2 million, as well as decreased professional fees of $2.6 million. Information technology expenses were favorably impacted by 1.4 percentage points due to currency rate changes during the year ended December 31, 2012. In constant currency terms, information technology expenses increased $8.8 million during the year ended December 31, 2011 compared to the same period in 2010 primarily due to an increase in incentive compensation and related payroll taxes of $6.1 million and health insurance and other benefit costs of $2.9 million. Information technology expenses were unfavorably impacted by 1.5 percentage points due to currency rate changes during the year ended December 31, 2011. Bad Debt Expense Consolidated bad debt expense for the year ended December 31, 2012 decreased $1.2 million, or 12.4%, to $8.3 million (0.3% of consolidated revenues) from $9.5 million (0.3% of consolidated revenues) for the year ended December 31, 2011. We maintain an allowance for doubtful accounts that is calculated based on our past loss experience, current and prior trends in our aged receivables, current economic conditions, and specific circumstances of individual receivable balances. We continue to monitor our customers’ payment activity and make adjustments based on their financial condition and in light of historical and expected trends. Consolidated bad debt expense for the year ended December 31, 2011 decreased $2.3 million to $9.5 million (0.3% of consolidated revenues) from $11.8 million (0.4% of consolidated revenues) for the year ended December 31, 2010. Depreciation, Amortization, and (Gain) Loss on Disposal/Write-down of Property, Plant and Equipment, Net Depreciation expense decreased $10.0 million for the year ended December 31, 2012 compared to the year ended December 31, 2011, consisting of $2.1 million within our North American Business and 50 Corporate segments associated with information technology assets reaching the end of their useful life and $7.9 million in our International Business segment primarily related to accelerated depreciation taken in previous years due to the decision to exit certain facilities in the United Kingdom. Depreciation expense increased $11.9 million for the year ended December 31, 2011 compared to the year ended December 31, 2010, primarily due to the $7.9 million increase in our International Business segment noted above, as well as additional depreciation expense related to capital expenditures and acquisitions, including storage systems, which include racking, building and leasehold improvements, computer systems, hardware and software, and buildings primarily in our International Business segment. Amortization expense increased $6.9 million for the year ended December 31, 2012 compared to the year ended December 31, 2011, primarily due to the increased amortization of customer relationship intangible assets acquired through business combinations. Amortization expense increased $3.4 million for the year ended December 31, 2011 compared to the year ended December 31, 2010, primarily due to an increase of customer relationship intangible assets acquired related to the Poland acquisition described in Note 6 to Notes to Consolidated Financial Statements. Consolidated loss on disposal/write-down of property, plant and equipment, net was $4.4 million for the year ended December 31, 2012 and consisted primarily of $5.5 million, $1.9 million and $0.5 million of losses associated with asset write-downs in our European operations, North American operations and Latin American operations, respectively, offset by $3.5 million of gains associated with the sale of leased vehicles in North America. Consolidated gain on disposal/write-down of property, plant and equipment, net of $2.3 million for the year ended December 31, 2011 consisted primarily of (1) a gain of approximately $3.2 million related to the disposition of a facility in Canada and (2) a gain of approximately $3.0 million on the retirement of leased vehicles accounted for as capital lease assets in North America, offset by (3) a loss associated with discontinued use of certain third-party software licenses of approximately $3.5 million (approximately $3.1 million associated with our International Business segment and approximately $0.4 million associated with our North American Business segment). Consolidated gain on disposal/write-down of property, plant and equipment, net of $11.0 million for the year ended December 31, 2010 consisted primarily of a gain of approximately $10.2 million as a result of the settlement with our insurers in connection with a portion of the property component of our claim related to the Chilean earthquake in the third and fourth quarter of 2010, gains of approximately $3.2 million in North America primarily related to the disposition of certain owned equipment and a gain on disposal of a building in our International Business segment of approximately $1.3 million in the United Kingdom, offset by approximately $1.0 million of asset write- downs associated with our Latin American operations and approximately $2.6 million of impairment losses primarily related to certain owned facilities in North America. Intangible Impairments During the quarter ended September 30, 2010, prior to our annual goodwill impairment review, we concluded that events occurred and circumstances changed in our former worldwide digital business reporting unit that required us to conduct an impairment review. The primary factors contributing to our conclusion that we had a triggering event and a requirement to reassess our former worldwide digital business reporting unit goodwill for impairment included: (1) a reduction in forecasted revenue and operating results due to continued pressure on key parts of the business as a result of the weak economy; (2) reduced revenue and profit outlook for our eDiscovery service due to smaller average matter size and lower pricing; (3) a decision to discontinue certain software development projects; and (4) the sale of the Domain Name Product Line. As a result of the review, we recorded a provisional goodwill impairment charge associated with our former worldwide digital business reporting unit in the amount of $255.0 million during the quarter ended September 30, 2010. We finalized the estimate in the fourth quarter of 2010, and we recorded an additional impairment of $28.8 million, for a total 51 goodwill impairment charge of $283.8 million. In the year ended December 31, 2010, based on a relative fair value basis, we allocated $85.9 million of this charge to the retained technology escrow services business, which continues to be included in our continuing results of operations. We retained our technology escrow services business, which had previously been reported in the former worldwide digital business segment along with the Digital Business and the Domain Name Product Line and is now reported in the North American Business segment. In September 2011, as a result of certain changes we made in the manner in which our European operations are managed, we reorganized our reporting structure and reassigned goodwill among the revised reporting units. As a result of the management and reporting changes, we concluded at that time that we had three reporting units within our European operations: (1) UKI; (2) Continental Western Europe; and (3) Central Europe. As a result of the restructuring of our reporting units, we concluded that we had an interim triggering event, and, therefore, we performed an interim goodwill impairment test for UKI, Continental Western Europe and Central Europe in the third quarter of 2011, as of August 31, 2011. As required by GAAP, prior to our goodwill impairment analysis, we performed an impairment assessment on the long-lived assets within our UKI, Continental Western Europe and Central Europe reporting units and noted no impairment, except for our Italian operations, which was included in our Continental Western Europe reporting unit, and which is now included in discontinued operations. Based on our analyses, we concluded that the goodwill of our UKI and Central Europe reporting units was not impaired. Our Continental Western Europe reporting unit’s fair value was less than its carrying value, and, as a result, we recorded a goodwill impairment charge of $46.5 million included as a component of intangible impairments from continuing operations in our consolidated statements of operations for the year ended December 31, 2011. OPERATING INCOME and ADJUSTED OIBDA As a result of the foregoing factors, consolidated operating income decreased $14.2 million, or 2.5%, to $557.0 million (18.5% of consolidated revenues) for the year ended December 31, 2012 from $571.2 million (18.9% of consolidated revenues) for the year ended December 31, 2011. As a result of the foregoing factors, consolidated Adjusted OIBDA decreased $38.2 million, or 4.0%, to $912.2 million (30.4% of consolidated revenues) for the year ended December 31, 2012 from $950.4 million (31.5% of consolidated revenues) for the year ended December 31, 2011. As a result of the foregoing factors, consolidated operating income increased $23.7 million, or 4.3%, to $571.2 million (18.9% of consolidated revenues) for the year ended December 31, 2011 from $547.5 million (18.9% of consolidated revenues) for the year ended December 31, 2010. As a result of the foregoing factors, consolidated Adjusted OIBDA increased $23.8 million, or 2.6%, to $950.4 million (31.5% of consolidated revenues) for the year ended December 31, 2011 from $926.7 million (32.0% of consolidated revenues) for the year ended December 31, 2010. 52 OTHER EXPENSES, NET Interest Expense, Net Consolidated interest expense, net increased $37.3 million to $242.6 million (8.1% of consolidated revenues) for the year ended December 31, 2012 from $205.3 million (6.8% of consolidated revenues) for the year ended December 31, 2011 primarily due to the issuance of $1.0 billion in aggregate principal of the 53⁄4% Senior Subordinated Notes due 2024 (the ‘‘53⁄4% Notes’’) in August 2012 and the issuance of $400.0 million in aggregate principal amount of the 73⁄4% Senior Subordinated Notes due 2019 (the ‘‘73⁄4% Notes’’) in September 2011, as well as an increase in the average outstanding borrowings under our revolving credit facilities during the year ended December 31, 2012 compared to the same period in 2011. This increase was partially offset by the early retirement of $231.3 million of the 73⁄4% Senior Subordinated Notes due 2015 (the ‘‘73⁄4% Notes due 2015’’) during early 2011, as well as the early retirement of $320.0 million of our 65⁄8% Senior Subordinated Notes due 2016 (the ‘‘65⁄8% Notes’’) and $200.0 million of our 83⁄4% Senior Subordinated Notes due 2018 (the ‘‘83⁄4% Notes’’) in August 2012. Our weighted average interest rate was 6.5% at December 31, 2012 and 6.9% at December 31, 2011. Consolidated interest expense, net increased $0.7 million to $205.3 million (6.8% of consolidated revenues) for the year ended December 31, 2011 from $204.6 million (7.1% of consolidated revenues) for the year ended December 31, 2010 primarily due to the issuance of $400.0 million in aggregate principal of our 73⁄4% Notes due 2019 in September 2011, which was partially offset by the early retirement of $431.3 million of our 73⁄4% Notes due 2015 during late 2010 and early 2011. Other (Income) Expense, Net (in thousands) Foreign currency transaction losses (gains), net . . . . . . . . . . . . . . . . . . . . Debt extinguishment expense, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $17,352 993 (5,302) $10,223 10,628 (4,789) $(7,129) 9,635 513 Year Ended December 31, 2011 2012 Dollar Change $13,043 $16,062 $ 3,019 Year Ended December 31, 2010 2011 Dollar Change Foreign currency transaction losses, net . . . . . . . . . . . . . . . . . . . . . . . . . . Debt extinguishment expense, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5,664 1,792 1,312 $17,352 993 (5,302) $11,688 (799) (6,614) $8,768 $13,043 $ 4,275 Net foreign currency transaction losses of $10.2 million, based on period-end exchange rates, were recorded in the year ended December 31, 2012. Losses were primarily a result of changes in the exchange rate of the Brazilian real, as this currency relates to our intercompany balances with and between our Brazilian subsidiaries, as well as additional losses associated with our British pound sterling and Euro denominated debt and forward foreign currency swap contracts denominated in British pounds sterling and Australian dollars. These losses were partially offset by gains resulting primarily from the change in the exchange rate of the British pound sterling, Euro and Australian dollar against the U.S. dollar compared to December 31, 2011, as it relates to our intercompany balances with and between our European and Australian subsidiaries. 53 Net foreign currency transaction losses of $17.4 million, based on period-end exchange rates, were recorded in the year ended December 31, 2011. Losses were primarily a result of British pound sterling denominated debt and forward foreign currency swap contracts and changes in the exchange rate of the Euro, Russian Ruble and certain Latin American currencies against the U.S. dollar compared to December 31, 2010, as these currencies relate to our intercompany balances with and between our European and Latin American subsidiaries. Partially offsetting these losses were gains which resulted primarily from our Euro denominated bonds issued by IMI as well as changes in the exchange rate of the British pound sterling against the U.S. dollar compared to December 31, 2010, as these currencies relate to our intercompany balances with and between our United Kingdom subsidiaries. Net foreign currency transaction losses of $5.7 million, based on period-end exchange rates, were recorded in the year ended December 31, 2010. Losses resulted primarily from changes in the exchange rate of the British pounds sterling, the Euro and the Russian Ruble, offset by the Brazilian Real, against the U.S. dollar compared to December 31, 2009, as these currencies relate to our intercompany balances with and between our European and Latin American subsidiaries, and gains associated with our British pound sterling forward contracts, British pound sterling denominated debt and Euro denominated debt issued by IMI. During the year ended December 31, 2012 we recorded a charge of approximately $10.6 million in the third quarter of 2012 related to the early extinguishment of $320.0 million of the 65⁄8% Notes and $200.0 million of the 83⁄4% Notes. This charge consists of the call premium associated with the 83⁄4% Notes and original issue discounts and deferred financing costs related to the 65⁄8% Notes and 83⁄4% Notes. During the year ended December 31, 2011 we recorded a gain of approximately $0.9 million in the first quarter of 2011 related to the early extinguishment of $231.3 million of the 73⁄4% Notes due 2015. This gain consists of original issue premiums, net of deferred financing costs related to the 73⁄4% Notes due 2015. Additionally, we recorded a charge of $1.8 million in the second quarter of 2011 related to the early retirement of our previous revolving credit and term loan facilities, representing a write-off of deferred financing costs. During the year ended December 31, 2010, we redeemed $200.0 million of the $431.3 million aggregate principal amount outstanding of the 73⁄4% Notes due 2015 at a redemption price of $1,012.92 for each one thousand dollars of principal amount of the notes redeemed, plus accrued and unpaid interest. We recorded a charge to other expense (income), net of $1.8 million in the third quarter of 2010 related to the early extinguishment of the 73⁄4% Notes due 2015 that were redeemed. This charge consists of the call premium and deferred financing costs, net of original issue premiums related to the 73⁄4% Notes due 2015 that were redeemed. Other, net in the year ended December 31, 2012 consisted primarily of $2.7 million of royalty income associated with the Digital Business, $1.5 million of gains associated with our acquisition of equity interests that we previously held associated with our Turkish and Swiss joint ventures and $1.3 million of gains related to certain marketable securities held in a trust for the benefit of employees included in a deferred compensation plan we sponsor. Other, net for the year ended December 31, 2011 was a gain of $5.3 million, which primarily consists of a $5.9 million gain associated with the fair valuing of the 20% equity interest that we previously held in our Polish joint venture in connection with our acquisition of the remaining 80% interest in January 2011. Other, net in the year ended December 31, 2010 was a $1.3 million loss. Included in the loss for the year ended December 31, 2010 was $4.7 million of losses related to the impact of the change in IME’s fiscal year-end. Since its inception, IME had operated with an October 31 fiscal year-end. IME’s financial results had historically been consolidated with IMI’s results with a two-month lag. In order to better align our European processes with the enterprise, effective January 1, 2010, the IME fiscal year-end was changed to December 31 to match the Company’s fiscal year-end. The $4.7 million charge represents the net impact of this change for the two years ended December 31, 2009. Partially offsetting this loss was $1.2 million of gains related to certain trading marketable securities held in a trust for the benefit of employees included in a deferred compensation plan we sponsor. 54 Provision for Income Taxes Our effective tax rates for the years ended December 31, 2010, 2011 and 2012 were 50.1%, 30.2% and 38.5%, respectively. The primary reconciling items between the federal statutory rate of 35% and our overall effective tax rate for the year ended December 31, 2012 were differences in the rates of tax at which our foreign earnings are subject, including foreign exchange gains and losses in different jurisdictions with different tax rates and state income taxes (net of federal tax benefit). During the year ended December 31, 2012, foreign currency gains were recorded in lower tax jurisdictions associated with our marking-to-market of intercompany loan positions while foreign currency losses were recorded in higher tax jurisdictions associated with our marking-to-market of debt and derivative instruments, which lowered our 2012 effective tax rate by 2.2%. The primary reconciling items between the federal statutory rate of 35% and our overall effective tax rate for the year ended December 31, 2011 was a positive impact provided by the recognition of certain previously unrecognized tax benefits due to expirations of statute of limitation periods and settlements with tax authorities in various jurisdictions and differences in the rates of tax at which our foreign earnings are subject, including foreign exchange gains and losses in different jurisdictions with different tax rates. This benefit was partially offset by state income taxes (net of federal benefit). Additionally, to a lesser extent, a goodwill impairment charge included in income from continuing operations as a component of intangible impairments in our consolidated statements of operations, of which a majority was non-deductible for tax purposes, is a reconciling item that impacts our effective tax rate. The primary reconciling item between the federal statutory rate of 35% and our overall effective tax rate for the year ended December 31, 2010 was a goodwill impairment charge included in income from continuing operations as a component of intangible impairments in our consolidated statements of operations, of which a majority was non-deductible for tax purposes. The negative impact of U.S. legislative changes reducing the expected utilization of foreign tax credits was offset by the recognition of certain previously unrecognized tax benefits due to expirations of statute of limitation periods and settlements with tax authorities in various jurisdictions. Additionally, to a lesser extent, state income taxes (net of federal benefit) and differences in the rates of tax at which our foreign earnings are subject, including foreign exchange gains and losses in different jurisdictions with different tax rates, are also reconciling items and impact our effective tax rate. Our effective tax rate is subject to variability in the future due to, among other items: (1) changes in the mix of income from foreign jurisdictions; (2) tax law changes; (3) volatility in foreign exchange gains and (losses); (4) the timing of the establishment and reversal of tax reserves; (5) our ability to utilize foreign tax credits and net operating losses that we generate; and (6) our proposed REIT conversion. We are subject to income taxes in the U.S. and numerous foreign jurisdictions. We are subject to examination by various tax authorities in jurisdictions in which we have business operations or a taxable presence. We regularly assess the likelihood of additional assessments by tax authorities and provide for these matters as appropriate. Although we believe our tax estimates are appropriate, the final determination of tax audits and any related litigation could result in changes in our estimates. INCOME FROM CONTINUING OPERATIONS As a result of the foregoing factors, consolidated income from continuing operations for the year ended December 31, 2012 decreased $62.9 million, or 25.5%, to $183.5 million (6.1% of consolidated revenues) from income from continuing operations of $246.4 million (8.2% of consolidated revenues) for the year ended December 31, 2011. The decrease in income from continuing operations is primarily due to the $37.3 million increase in interest expense, an $18.9 million increase in REIT Costs year over year, and a higher income tax provision in 2012 compared to 2011. As a result of the foregoing factors, consolidated income from continuing operations for the year ended December 31, 2011 increased $79.7 million, or 47.8%, to $246.4 million (8.2% of consolidated revenues) from income from continuing operations of $166.7 million (5.8% of consolidated revenues) 55 for the year ended December 31, 2010. The increase in income from continuing operations is primarily due to the year-over-year decrease of our provision for income taxes as described above and the goodwill impairment charge recorded in fiscal year 2010 associated with our technology escrow services business, which was previously a component of our former worldwide digital business segment, partially offset by the goodwill impairment charge recorded in fiscal year 2011 associated with our Continental Western Europe reporting unit, as well as, the impact of foreign currency exchange rate fluctuations and the year-over-year change in the (gain) loss on disposal/write-down of property, plant and equipment, net. INCOME (LOSS) FROM DISCONTINUED OPERATIONS AND GAIN (LOSS) ON SALE OF DISCONTINUED OPERATIONS, NET OF TAX Loss from discontinued operations was $(219.4) million, $(47.4) million and $(6.8) million for the years ended December 31, 2010, 2011 and 2012, respectively. We recorded a goodwill impairment charge associated with our former worldwide digital business reporting unit in the amount of $197.9 million, net of the amount allocated to the retained technology escrow services business during the year ended December 31, 2010, based on a relative fair value basis, which continues to be included in our continuing results of operations as previously discussed above. During 2011, we recorded an impairment charge of $4.9 million to write-down the long-lived assets of our New Zealand operations to its estimated net realizable value, which is included in loss from discontinued operations. Additionally, we recorded a tax benefit of $7.9 million during 2011 associated with the outside tax basis of our New Zealand operations, which is also reflected in income (loss) from discontinued operations. Additionally, in conjunction with the goodwill impairment analysis performed associated with our Continental Western Europe reporting unit, we performed an impairment test on the long-lived assets of our Italian operations in the third quarter of 2011. The undiscounted cash flows from our Italian operations were lower than the carrying value of the long-lived assets of such operations and resulted in the requirement to fair value the long-lived assets of this lower level component. As a result, we recorded write-offs of other intangible assets, primarily customer relationship values of $8.0 million, and certain write-downs to property, plant and equipment (primarily racking) long-lived assets in Italy of $6.6 million in the third quarter of 2011, which are included in loss from discontinued operations. We allocated $2.5 million of the Continental Western Europe goodwill impairment charge to our Italian operations which is included in loss from discontinued operations for the year ended December 31, 2011. Pursuant to the Digital Sale Agreement, we received approximately $395.4 million in cash, consisting of the initial purchase price and a preliminary working capital adjustment, which was subject to a customary post-closing adjustment based on the amount of working capital at closing. Autonomy disputed our calculation of the working capital adjustment in the Digital Sale Agreement and, as contemplated by the Digital Sale Agreement, the matter was referred to an independent third party accounting firm for determination of the appropriate adjustment amount. On February 22, 2013, the independent third party accounting firm issued its determination of the appropriate working capital adjustment, which was consistent with the amount we had accrued. As a result, no adjustment to the previously recorded gain on sale of discontinued operations, net of tax was required. Transaction costs relating to the Digital Sale amounted to approximately $7.4 million. Additionally, $11.1 million of inducements payable to Autonomy have been netted against the proceeds in calculating the gain on the Digital Sale. Also, a tax provision of $45.1 million associated with the gain recorded on the Digital Sale was recorded for the year ended December 31, 2011. A gain on sale of discontinued operations in the amount of $243.9 million ($198.7 million, net of tax) was recorded during the year ended December 31, 2011, as a result of the Digital Sale. We sold our New Zealand operations on October 3, 2011 and recorded a gain on the sale of discontinued operations of approximately $1.9 million during the fourth quarter of 2011. A loss on sale of discontinued operations in the amount of $1.9 million ($1.9 million, 56 net of tax) was recorded during the year ended December 31, 2012 as a result of the sale of our Italian operations. NONCONTROLLING INTERESTS For the year ended December 31, 2012, net income attributable to noncontrolling interests resulted in a decrease in net income attributable to Iron Mountain Incorporated of $3.1 million. For the year ended December 31, 2011, net income attributable to noncontrolling interests resulted in a decrease in net income attributable to Iron Mountain Incorporated of $4.1 million. For the year ended December 31, 2010, net income attributable to noncontrolling interests resulted in a decrease in net income attributable to Iron Mountain Incorporated of $4.9 million. These amounts represent our noncontrolling partners’ share of earnings/losses in our majority-owned international subsidiaries that are consolidated in our operating results. Segment Analysis (in thousands) Our reportable operating segments are North American Business, International Business and Corporate. See Note 9 to Notes to Consolidated Financial Statements. Our North American Business segment offers storage and information management services throughout the United States and Canada, including the storage of paper documents, as well as other media such as microfilm and microfiche, master audio and videotapes, film, X-rays and blueprints, including healthcare information services, vital records services, service and courier operations, and the collection, handling and disposal of sensitive documents for corporate customers (‘‘Hard Copy’’); the storage and rotation of backup computer media as part of corporate disaster recovery plans, including service and courier operations (‘‘Data Protection’’); information destruction services (‘‘Destruction’’); the scanning, imaging and document conversion services of active and inactive records, or DMS; the storage, assembly, and detailed reporting of customer marketing literature and delivery to sales offices, trade shows and prospective customers’ sites based on current and prospective customer orders (‘‘Fulfillment’’); and technology escrow services that protect and manage source code. Our International Business segment offers storage and information management services throughout Europe, Latin America and Asia Pacific, including Hard Copy, Data Protection, Destruction and DMS. Corporate consists of costs related to executive and staff functions, including finance, human resources and information technology, which benefit the enterprise as a whole. These costs are primarily related to the general management of these functions on a corporate level and the design and development of programs, policies and procedures that are then implemented in the individual segments, with each segment bearing its own cost of implementation. Corporate also includes stock-based employee compensation expense associated with all employee stock-based awards. North American Business Year Ended December 31, 2011 2012 Dollar Change Actual Constant Currency Internal Growth Percentage Change Segment Revenue . . . . . . . . . . . . . . . . $2,229,143 $2,198,563 $(30,580) (1.4)% (1.3)% (1.3)% Segment Adjusted OIBDA(1) . . . . . . . $ 961,973 $ 916,196 $(45,777) (4.8)% (4.6)% Segment Adjusted OIBDA(1) as a Percentage of Segment Revenue . . . . 43.2% 41.7% 57 Year Ended December 31, 2010 2011 Dollar Change Actual Constant Currency Internal Growth Percentage Change Segment Revenue . . . . . . . . . . . . . . . . . $2,193,464 $2,229,143 $35,679 1.6% 1.2% 1.1% Segment Adjusted OIBDA(1) . . . . . . . . $ 969,505 $ 961,973 $ (7,532) (0.8)% (1.2)% Segment Adjusted OIBDA(1) as a Percentage of Segment Revenue . . . . 44.2% 43.2% (1) See Note 9 to Notes to the Consolidated Financial Statements for definition of Adjusted OIBDA and for the basis on which allocations are made and a reconciliation of Adjusted OIBDA to income (loss) from continuing operations before provision (benefit) for income taxes. During the year ended December 31, 2012, revenue in our North American Business segment decreased 1.4% compared to the year ended December 31, 2011, primarily due to negative internal growth of 1.3%. The negative internal growth was driven by negative complementary service revenue internal growth of 12.0% in the year ended December 31, 2012 due primarily to a decrease in the price of recycled paper. The negative internal growth was also driven by negative core service internal growth of 3.1% in the year ended December 31, 2012, which was primarily a result of lower revenues from activity-based services. Partially offsetting the negative service growth was storage rental revenue internal growth of 2.1% in the year ended December 31, 2012, as a result of net price increases. Additionally, unfavorable foreign currency rate changes related to the Canadian dollar resulted in decreased reported revenues, as measured in U.S. dollars, of 0.1% for the year ended December 31, 2012. Adjusted OIBDA, as a percentage of segment revenue, decreased by 1.3% on a constant currency basis in the year ended December 31, 2012 compared to the same period in 2011 primarily as a result of the decrease in recycled paper revenue as well as $6.3 million of certain costs that were reclassified into the North American Business segment from the Corporate segment in fiscal year 2012. During the year ended December 31, 2011, revenue in our North American Business segment increased 1.6% over the year ended December 31, 2010, primarily due to internal growth of 1.1%. Internal growth was due to storage rental internal growth of 2.2% related to flat volume growth and net price increases, partially offset by total service internal growth of negative 0.3%. Our core service revenues were constrained by lower service and activity levels partially offset by higher fuel surcharges, yielding negative internal growth of 1.4% for the year ended December 31, 2011, while our complementary service revenue yielded 2.5% internal growth as a result of higher pricing of recycled paper, as well as improved special project and product sales. Additionally, favorable foreign currency rate changes related to the Canadian dollar resulted in increased 2011 revenue, as measured in U.S. dollars, of 0.4% for the year ended December 31, 2011. Adjusted OIBDA as a percentage of segment revenue decreased for the year ended December 31, 2011 compared to the same period in 2010 due mainly to increases in sales and marketing expenses of $27.5 million, inclusive of a planned incremental investment of $20.0 million to sustain the revenue annuity, and higher incentive compensation accruals of $20.6 million, partially offset by a constant currency increase in revenue of $26.0 million and a reduction of $16.2 million in professional fees related to productivity investments incurred in 2010 and which did not repeat in 2011. 58 International Business Year Ended December 31, 2011 2012 Percentage Change Dollar Change Actual Constant Currency Internal Growth Segment Revenue . . . . . . . . . . . . . . . . . . . $785,560 $806,692 $21,132 2.7% 7.9% 2.8% Segment Adjusted OIBDA(1) . . . . . . . . . . $164,212 $173,620 $ 9,408 5.7% 9.5% Segment Adjusted OIBDA(1) as a Percentage of Segment Revenue . . . . . . . 20.9% 21.5% Year Ended December 31, 2010 2011 Percentage Change Dollar Change Actual Constant Currency Internal Growth Segment Revenue . . . . . . . . . . . . . . . . . . . $698,885 $785,560 $86,675 12.4% 7.2% 4.3% Segment Adjusted OIBDA(1) . . . . . . . . . . $130,969 $164,212 $33,243 25.4% 19.0% Segment Adjusted OIBDA(1) as a Percentage of Segment Revenue . . . . . . . 18.7% 20.9% (1) See Note 9 to Notes to the Consolidated Financial Statements for definition of Adjusted OIBDA and for the basis on which allocations are made and a reconciliation of Adjusted OIBDA to income (loss) from continuing operations before provision (benefit) for income taxes. Reported revenues in our International Business segment increased 2.7% during the year ended December 31, 2012 over the same period last year. Internal growth was 2.8% supported by solid 6.1% storage rental internal growth. Acquisitions contributed 5.1% to total reported revenue growth in the year ended December 31, 2012 primarily due to our acquisitions in Brazil and Switzerland in the second quarter of 2012. These gains were partially offset by foreign currency fluctuations in 2012, primarily in Europe, that decreased revenue, as measured in U.S. dollars, by approximately 5.2% in the year ended December 31, 2012 as compared to 2011. Adjusted OIBDA as a percentage of segment revenue increased by 60 basis points in the year ended December 31, 2012 compared to the prior year period. Increased operating income from productivity gains and disciplined cost management contributed 150 basis points of improvement in 2012 over 2011. These gains were partially offset by the costs associated with closing a facility in the United Kingdom and the impact of integration costs associated with acquisitions completed in 2012. Revenue in our International Business segment increased 12.4% during the year ended December 31, 2011 over 2010 due to internal growth of 4.3% and foreign currency fluctuations in 2011, primarily in Europe, which resulted in increased 2011 revenue, as measured in U.S. dollars, of approximately 5.1% as compared to 2010. Total internal revenue growth for the segment for the year ended December 31, 2011 was supported by solid 6.2% storage rental internal growth and total service internal growth of 2.3%. Acquisitions contributed 3.0% of the increase in total reported international revenues in the year ended December 31, 2011, primarily due to our acquisitions in Poland in the first quarter of 2011 and Greece in the second quarter of 2010. Adjusted OIBDA as a percentage of segment revenue increased in the year ended December 31, 2011 compared to the same period in 2010 primarily due to increased operating income from productivity gains, pricing actions and disciplined cost management, offset by $5.9 million of additional productivity investments. 59 Corporate Year Ended December 31, 2010 2011 2012 Dollar Change from 2010 to 2011 from 2011 to 2012 Segment Adjusted OIBDA(1) . . . . $(173,798) $(175,746) $(177,599) $(1,948) $(1,853) Segment Adjusted OIBDA(1) as a Percentage of Consolidated Revenue . . . . . . . . . . . . . . . . . . (6.0)% (5.8)% (5.9)% Percentage Change from 2010 from 2011 to 2011 to 2012 (1.1)% (1.1)% (1) See Note 9 to Notes to the Consolidated Financial Statements for definition of Adjusted OIBDA and for the basis on which allocations are made and a reconciliation of Adjusted OIBDA to income (loss) from continuing operations before provision (benefit) for income taxes. During the year ended December 31, 2012, expenses in the Corporate segment as a percentage of consolidated revenue increased 10 basis points compared to the year ended December 31, 2011, primarily due to a $13.1 million increase in stock-based compensation expense and increased professional fees associated with strategic and corporate initiatives, which was partially offset by reduced information technology expenses of $9.7 million and a $6.3 million reclassification of certain costs out of the Corporate segment and into the North American Business segment in fiscal year 2012. During the year ended December 31, 2011, expenses in the Corporate segment as a percentage of consolidated revenues decreased 1.1% compared to the year ended December 31, 2010. Liquidity and Capital Resources The following is a summary of our cash balances and cash flows (in thousands) as of and for the years ended December 31, 2010 2011 2012 Cash flows from operating activities—continuing operations . . . . . . Cash flows from investing activities—continuing operations . . . . . . Cash flows from financing activities—continuing operations . . . . . . Cash and cash equivalents at the end of year . . . . . . . . . . . . . . . . $ 603,229 (298,458) (379,711) 258,693 $ 663,514 (302,213) (762,670) 179,845 $ 443,652 (394,064) 28,269 243,415 Net cash provided by operating activities from continuing operations was $443.7 million for the year ended December 31, 2012 compared to $663.5 million for the year ended December 31, 2011. The 33.1% decrease resulted primarily from lower operating income combined with higher cash payments for interest (primarily related to funding our stockholder payout plan and funding of REIT Costs), incentive compensation and income taxes in the year ended December 31, 2012 compared to the same period in 2011. Our business requires capital expenditures to support our expected revenue growth and ongoing operations as well as new products and services and increased profitability. These expenditures are included in the cash flows from investing activities from continuing operations. The nature of our capital expenditures has evolved over time along with the nature of our business. We make capital expenditures to support a number of different objectives. The majority of our capital goes to support business-line growth and our ongoing operations, but we also expend capital to support the development and improvement of products and services and projects designed to increase our profitability. These expenditures are generally small and discretionary in nature. Cash paid for our capital expenditures, cash paid for acquisitions (net of cash acquired) and additions to customer acquisition costs during the year ended December 31, 2012 amounted to $240.7 million, $125.1 million and $28.9 million, respectively. For the year ended December 31, 2012, these expenditures were funded 60 with cash flows provided by operating activities from continuing operations. Excluding potential future acquisitions, we expect our capital expenditures to be approximately $325.0 million in the year ending December 31, 2013. Included in our estimated capital expenditures for 2013 is approximately $75.0 million of real estate and approximately $35.0 million associated with the Conversion Plan. Net cash provided by financing activities from continuing operations was $28.3 million for the year ended December 31, 2012. During 2012, we received $985.0 million in net proceeds from the issuance of the 53⁄4% Notes due 2024 and $40.2 million of proceeds from the exercise of stock options and purchases under the employee stock purchase plan. We used the proceeds from these financing transactions (1) for the early retirement of $320.0 million and $200.0 million of the 65⁄8% Notes and 83⁄4% Notes, respectively; (2) to repay borrowings under our term loan and revolving credit facilities and other debt of $113.5 million; (3) to repurchase $38.1 million of our common stock; and (4) to pay dividends in the amount of $318.8 million on our common stock (including the cash portion of the Special Dividend). Share Repurchases and Dividends Our board of directors has authorized up to $1.2 billion in repurchases of our common stock. All repurchases are subject to stock price, market conditions, corporate and legal requirements and other factors. As of December 31, 2012, we had a remaining amount available for repurchase under our share repurchase program of $66.0 million, which represents approximately 1% in the aggregate of our outstanding common stock based on the closing price on such date. The following table is a summary of our repurchase activity under all of our share repurchase programs during 2012: 2012 Shares Amount(1) Authorizations remaining as of January 1, . . . . . . . . . . . . . . . . . . . . . . . . . . Additional Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repurchases paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repurchases unsettled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,103,149 Authorization remaining as of December 31, . . . . . . . . . . . . . . . . . . . . . . . . (In thousands) $100,701 — (34,666) — $ 66,035 (1) Amount excludes commissions paid associated with share repurchases. In February 2010, our board of directors adopted a dividend policy under which we have paid, and in the future intend to pay, quarterly cash dividends on our common stock. Declaration and payment of future quarterly dividends is at the discretion of our board of directors. We may pay certain 61 distributions after becoming a REIT in the form of cash and common stock. In fiscal years 2011 and 2012, our board of directors declared the following dividends: Declaration Date March 11, 2011 . . . . . . . . . . . . . . June 10, 2011 . . . . . . . . . . . . . . . . September 8, 2011 . . . . . . . . . . . . December 1, 2011 . . . . . . . . . . . . March 8, 2012 . . . . . . . . . . . . . . . June 5, 2012 . . . . . . . . . . . . . . . . . September 6, 2012 . . . . . . . . . . . . October 11, 2012 . . . . . . . . . . . . . December 14, 2012 . . . . . . . . . . . . Potential REIT Conversion Dividend Per Share Record Date March 25, 2011 $0.1875 June 24, 2011 0.2500 0.2500 September 23, 2011 0.2500 December 23, 2011 March 23, 2012 0.2500 0.2700 June 22, 2012 September 25, 2012 0.2700 October 22, 2012 4.0600 0.2700 December 26, 2012 Total Amount $ 37,601 50,694 46,877 43,180 42,791 46,336 46,473 700,000 51,296 Payment Date April 15, 2011 July 15, 2011 October 14, 2011 January 13, 2012 April 13, 2012 July 13, 2012 October 15, 2012 November 21, 2012 January 17, 2013 In April 2011, we announced a three-year strategic plan that included stockholder payouts through a combination of share buybacks, ongoing quarterly dividends and potential one-time dividends of approximately $2.2 billion through 2013, with approximately $1.2 billion to be paid out by May 2012. We fulfilled the commitment to return $1.2 billion of capital to stockholders by May 2012. The REIT Conversion Plan, however, includes several modifications to the previously announced stockholder payout plan. In accordance with tax rules applicable to REIT conversions, we anticipate making distributions to stockholders of our accumulated earnings and profits which is estimated to be approximately $1.0 billion to $1.5 billion (collectively, the ‘‘E&P Distribution’’). We expect to pay the E&P Distribution in a combination of common stock and cash dividends, with at least 80% of the E&P Distribution in the form of common stock and up to 20% in cash. On October 11, 2012, we announced the declaration by our board of directors of a special dividend of $700 million (the ‘‘Special Dividend’’) payable, at the election of the stockholders, in either common stock or cash to stockholders of record as of October 22, 2012 (the ‘‘Record Date’’). The Special Dividend, which is a portion of the E&P Distribution, was paid in a combination of common stock and cash on November 21, 2012 (the ‘‘Distribution Date’’) to stockholders of record as of the Record Date. The balance of any additional E&P Distribution will be paid out over several years beginning in 2014 based, in part, on IRS rules and the timing of the conversions of additional international operations into the REIT structure. Stockholders elected to be paid their pro rata portion of the Special Dividend in all common stock or cash. The total amount of cash paid to all stockholders associated with the Special Dividend was approximately $140.0 million (including cash paid in lieu of fractional shares). Our shares of common stock were valued for purposes of the Special Dividend based upon the average closing price on the three trading days following November 14, 2012, or $32.87 per share, and as such, the number of shares of common stock we issued in the Special Dividend was approximately 17.0 million and the total value of common stock paid to all stockholders associated with the Special Dividend was approximately $560.0 million. These shares will impact weighted average shares outstanding from the date of issuance, thus impacting our earnings per share data prospectively from the Distribution Date. With regard to our levels of indebtedness, we plan to operate within our target leverage ratio range of 3x—4x EBITDA (as defined in our revolving credit facilities). We may, however, temporarily operate above the high end of this range due to the timing of cash outlays related to the Conversion Plan. There are significant tax payments and other costs associated with implementing the Conversion Plan, and certain tax liabilities may be incurred regardless of whether we ultimately succeed in converting to a REIT. In addition, we must undertake major modifications to our internal systems, including accounting, information technology and real estate, in order to convert to a REIT. We currently estimate that we will incur approximately $375.0 million to $475.0 million in costs to support 62 the Conversion Plan, including approximately $225.0 million to $275.0 million of related tax payments associated with a change in our method of depreciating and amortizing various assets, including certain of our racking, from our current method to methods that are consistent with the characterization of such assets as real property. The total tax on recapture of depreciation and amortization expenses across all relevant assets is expected to be paid out over up to five years beginning in 2012, with approximately $80.0 million paid in 2012. These tax liabilities were already reflected as long-term deferred income taxes on our consolidated balance sheet. As such, there will be no income statement impact associated with the payment of these tax liabilities. However, we have reclassified approximately $123.9 million of long-term deferred income tax liabilities to current deferred income taxes (included within accrued expenses within current liabilities) and prepaid and other assets (included within current assets) within our consolidated balance sheet as of December 31, 2012. In 2013, we expect to reclassify another $41.3 million of long-term deferred income tax liabilities to current deferred income taxes. Additionally, we currently estimate the incremental operating and capital expenditures associated with the Conversion Plan through 2014 to be approximately $150.0 million to $200.0 million. Of these amounts, approximately $47.0 million was incurred in 2012, including approximately $12.5 million of capital expenditures. Financial Instruments and Debt Financial instruments that potentially subject us to market risk consist principally of cash and cash equivalents (including money market funds and time deposits), restricted cash (primarily U.S. Treasuries) and accounts receivable. The only significant concentrations of liquid investments as of December 31, 2012 relate to cash and cash equivalents and restricted cash held on deposit with five global banks and two ‘‘Triple A’’ rated money market funds which we consider to be large, highly-rated investment-grade institutions. As per our risk management investment policy, we limit exposure to concentration of credit risk by limiting the amount invested in any one mutual fund to a maximum of $50.0 million or in any one financial institution to a maximum of $75.0 million. As of December 31, 2012, our cash and cash equivalents and restricted cash balance was $277.0 million, including money market funds and time deposits amounting to $218.6 million. A substantial portion of the money market funds is invested in U.S. Treasuries. As of December 31, 2012, we had approximately $122.8 million of our cash and cash equivalents in foreign entities (excluding foreign branches of U.S. entities). We do not intend to repatriate this cash and cash equivalents in the foreseeable future, and we intend to reinvest these funds indefinitely outside the U.S. (see Note 7 to Notes to Consolidated Financial Statements). 63 We are highly leveraged and expect to continue to be highly leveraged for the foreseeable future. Our consolidated debt as of December 31, 2012 comprised the following (in thousands): Revolving Credit Facility(1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Term Loan Facility(1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71⁄4% GBP Senior Subordinated Notes due 2014 (the ‘‘71⁄4% Notes’’)(2) . . . . . . . . . . . . . . 71⁄2% CAD Senior Subordinated Notes due 2017 (the ‘‘Subsidiary Notes’’) (3) . . . . . . . . . . 8% Senior Subordinated Notes due 2018 (the ‘‘8% Notes’’)(2) . . . . . . . . . . . . . . . . . . . . . 63⁄4% Euro Senior Subordinated Notes due 2018 (the ‘‘63⁄4% Notes’’)(2) . . . . . . . . . . . . . . 73⁄4% Senior Subordinated Notes due 2019 (the ‘‘73⁄4% Notes due 2019’’)(2) . . . . . . . . . . . 8% Senior Subordinated Notes due 2020 (the ‘‘8% Notes due 2020’’)(2) . . . . . . . . . . . . . . 83⁄8% Senior Subordinated Notes due 2021 (the ‘‘83⁄8% Notes’’)(2) . . . . . . . . . . . . . . . . . . 53⁄4% Senior Subordinated Notes due 2024 (the ‘‘53⁄4% Notes’’)(2) . . . . . . . . . . . . . . . . . . Real Estate Mortgages, Capital Leases and Other(4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 55,500 462,500 242,813 175,875 49,834 335,152 400,000 300,000 548,518 1,000,000 254,811 Total Long-term Debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Less Current Portion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3,825,003 (92,887) Long-term Debt, Net of Current Portion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3,732,116 (1) The capital stock or other equity interests of most of our U.S. subsidiaries, and up to 66% of the capital stock or other equity interests of our first-tier foreign subsidiaries, are pledged to secure these debt instruments, together with all intercompany obligations of subsidiaries owed to us or to one of our U.S. subsidiary guarantors or Iron Mountain Canada Corporation (‘‘Canada Company’’) and all promissory notes held by us or one of our U.S. subsidiary guarantors or Canada Company. (2) Collectively, the ‘‘Parent Notes.’’ IMI is the direct obligor on the Parent Notes, which are fully and unconditionally guaranteed, on a senior subordinated basis, by substantially all of its direct and indirect 100% owned U.S. subsidiaries (the ‘‘Guarantors’’). These guarantees are joint and several obligations of the Guarantors. Canada Company and the remainder of our subsidiaries do not guarantee the Parent Notes. (3) Canada Company is the direct obligor on the Subsidiary Notes, which are fully and unconditionally guaranteed, on a senior subordinated basis, by IMI and the Guarantors. These guarantees are joint and several obligations of IMI and the Guarantors. (4) Includes (a) real estate mortgages of $4.3 million, (b) capital lease obligations of $235.8 million, and (c) other various notes and other obligations, which were assumed by us as a result of certain acquisitions, of $14.7 million. 64 On June 27, 2011, we entered into a credit agreement that consists of (1) revolving credit facilities under which we can borrow, subject to certain limitations as defined in the credit agreement, up to an aggregate amount of $725.0 million (including Canadian dollars, British pounds sterling and Euros, among other currencies) (the ‘‘Revolving Credit Facility’’) and (2) a $500.0 million term loan facility (the ‘‘Term Loan Facility,’’ and collectively with the Revolving Credit Facility, the ‘‘Credit Agreement’’). We have the right to request an increase in the aggregate amount available to be borrowed under the Credit Agreement up to a maximum of $1.8 billion. The Revolving Credit Facility is supported by a group of 19 banks. IMI, Iron Mountain Information Management, Inc. (‘‘IMIM’’), Canada Company, IME, Iron Mountain Australia Pty Ltd., Iron Mountain Switzerland Gmbh and any other subsidiary of IMIM designated by IMIM (the ‘‘Other Subsidiaries’’) may, with the consent of the administrative agent, as defined in the Credit Agreement, borrow under certain of the following tranches of the Revolving Credit Facility: (1) tranche one in the amount of $400.0 million is available to IMI and IMIM in U.S. dollars, British pounds sterling and Euros, (2) tranche two in the amount of $150.0 million is available to IMI or IMIM in either U.S. dollars or Canadian dollars and available to Canada Company in Canadian dollars and (3) tranche three in the amount of $175.0 million is available to IMI or IMIM and the Other Subsidiaries in U.S. dollars, Canadian dollars, British pounds sterling, Euros and Australian dollars, among others. The Revolving Credit Facility terminates on June 27, 2016, at which point all revolving credit loans under such facility become due. With respect to the Term Loan Facility, loan payments are required through maturity on June 27, 2016 in equal quarterly installments of the aggregate annual amounts based upon the following percentage of the original principal amount in the table below (except that each of the first three quarterly installments in the fifth year shall be 10% of the original principal amount and the final quarterly installment in the fifth year shall be 35% of the original principal): Year Ending June 30, 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 30, 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 30, 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 30, 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 27, 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Percentage 5% 5% 10% 15% 65% The Term Loan Facility may be prepaid without penalty or premium, in whole or in part, at any time. IMI and IMIM guarantee the obligations of each of the subsidiary borrowers. The capital stock or other equity interests of most of our U.S. subsidiaries, and up to 66% of the capital stock or other equity interests of our first-tier foreign subsidiaries, are pledged to secure the Credit Agreement, together with all intercompany obligations of subsidiaries owed to us or to one of our U.S. subsidiary guarantors or Canada Company and all promissory notes held by us or one of our U.S. subsidiary guarantors or Canada Company. The interest rate on borrowings under the Credit Agreement varies depending on our choice of interest rate and currency options, plus an applicable margin, which varies based on certain financial ratios. Additionally, the Credit Agreement requires the payment of a commitment fee on the unused portion of the Revolving Credit Facility, which fee ranges from between 0.3% to 0.5% based on certain financial ratios. There are also fees associated with any outstanding letters of credit. As of December 31, 2012, we had $55.5 million of outstanding borrowings under the Revolving Credit Facility, all of which was denominated in U.S. dollars; we also had various outstanding letters of credit totaling $2.3 million. The remaining availability under the Revolving Credit Facility on December 31, 2012, based on IMI’s leverage ratio, which is calculated based on the last 12 months’ earnings before interest, taxes, depreciation and amortization (‘‘EBITDA’’) and other adjustments as defined in the Credit Agreement and current external debt, was $667.2 million. The interest rate in effect under the Revolving Credit Facility and Term Loan Facility was 4.0% and 2.0%, respectively, as of December 31, 2012. 65 The Credit Agreement, our indentures and other agreements governing our indebtedness contain certain restrictive financial and operating covenants, including covenants that restrict our ability to complete acquisitions, pay cash dividends, incur indebtedness, make investments, sell assets and take certain other corporate actions. The covenants do not contain a rating trigger. Therefore, a change in our debt rating would not trigger a default under the Credit Agreement, our indentures or other agreements governing our indebtedness. The Credit Agreement, as well as our indentures, uses EBITDA-based calculations as primary measures of financial performance, including leverage and fixed charge coverage ratios. IMI’s revolving credit and term leverage ratio was 3.4 and 3.9 as of December 31, 2011 and 2012, respectively, compared to a maximum allowable ratio of 5.5 under the Credit Agreement. Similarly, our bond leverage ratio, per the indentures, was 3.9 and 5.3 as of December 31, 2011 and 2012, respectively, compared to a maximum allowable ratio of 6.5. IMI’s revolving credit and term loan fixed charge coverage ratio was 1.5 and 1.3 as of December 31, 2011 and 2012, respectively, compared to a minimum allowable ratio of 1.2 under the Credit Agreement. Noncompliance with these leverage and fixed charge coverage ratios would have a material adverse effect on our financial condition and liquidity. Our ability to pay interest on or to refinance our indebtedness depends on our future performance, working capital levels and capital structure, which are subject to general economic, financial, competitive, legislative, regulatory and other factors which may be beyond our control. There can be no assurance that we will generate sufficient cash flow from our operations or that future financings will be available on acceptable terms or in amounts sufficient to enable us to service or refinance our indebtedness or to make necessary capital expenditures. In August 2012, we completed an underwritten public offering of $1.0 billion in aggregate principal amount of the 53⁄4% Notes, which were issued at 100% of par. Our net proceeds of $985.0 million, after paying the underwriters’ discounts and commissions, were used to redeem of all of the outstanding 65⁄8% Notes and 83⁄4% Notes and to repay existing indebtedness under our Revolving Credit Facility, and the balance will be used for general corporate purposes, including funding a portion of the costs we expect to incur in connection with the Conversion Plan. In August 2012, we redeemed (1) the $320.0 million aggregate principal amount outstanding of the 65⁄8% Notes at 100% of par, plus accrued and unpaid interest, and (2) the $200.0 million aggregate principal amount outstanding of the 83⁄4% Notes at 102.9% of par, plus accrued and unpaid interest. We recorded a charge to other expense (income), net of $10.6 million in the third quarter of 2012 related to the early extinguishment of the 65⁄8% Notes and 83⁄4% Notes. This charge consists of the call premium, original issue discounts and deferred financing costs related to the 65⁄8% Notes and 83⁄4% Notes. Acquisitions In April 2012, in order to enhance our existing operations in Brazil, we acquired the stock of Grupo Store, a storage rental and records management and data protection business in Brazil with locations in Sao Paulo, Rio de Janeiro, Porto Alegre and Recife, for a purchase price of approximately $79.0 million ($75.0 million, net of cash acquired). Included in the purchase price is approximately $8.0 million being held in escrow to secure a working capital adjustment and the indemnification obligations of the former owners of the business (‘‘Sellers’’) to IMI. The amounts held in escrow for purposes of the working capital adjustment will be distributed either to IMI or the Sellers based on the final agreed upon working capital amount. Unless paid to us in accordance with the terms of the agreement, all amounts remaining in escrow after the final working capital adjustment and any indemnification payments are paid out will be released to the Sellers in four annual installments, commencing in April 2014. 66 In May 2012, we acquired a controlling interest of our joint venture in Switzerland (Sispace AG), which provides storage rental and records management services, in a stock transaction for a cash purchase price of approximately $21.6 million. Contractual Obligations The following table summarizes our contractual obligations as of December 31, 2012 and the anticipated effect of these obligations on our liquidity in future years (in thousands): Capital Lease Obligations . . . . . . . . . . . Long-Term Debt Obligations (excluding Capital Lease Obligations) . . . . . . . . Interest Payments(1) . . . . . . . . . . . . . . . Operating Lease Obligations(2) . . . . . . . Purchase and Asset Retirement Payments Due by Period Total Less than 1 Year 1-3 Years 3-5 Years More than 5 Years $ 235,826 $ 47,312 $ 72,219 $ 34,906 $ 81,389 3,592,375 1,833,567 2,632,496 45,575 241,076 223,138 447,662 443,955 416,931 461,054 404,182 383,619 2,638,084 744,354 1,608,808 Obligations . . . . . . . . . . . . . . . . . . . . 44,821 22,683 10,094 1,043 11,001 Total(3) . . . . . . . . . . . . . . . . . . . . . . . . $8,339,085 $579,784 $1,390,861 $1,284,804 $5,083,636 (1) Amounts include variable rate interest payments, which are calculated utilizing the applicable interest rates as of December 31, 2012; see Note 4 to Notes to Consolidated Financial Statements. Amounts also include interest on capital leases. (2) Amounts are offset by sublease income of $13.8 million in total (including $4.1 million, $5.9 million, $3.1 million and $0.7 million, in less than 1 year, 1-3 years, 3-5 years and more than 5 years, respectively). (3) The table above excludes $37.6 million in uncertain tax positions as we are unable to make reliable estimates of the period of cash settlement, if any, with the respective taxing authorities. We expect to meet our cash flow requirements for the next twelve months from cash generated from operations, existing cash, cash equivalents, borrowings under the Credit Agreement and other financings, which may include senior subordinated notes, secured credit facilities, securitizations and mortgage or capital lease financings, and the issuance of equity. We expect to meet our long-term cash flow requirements using the same means described above. If we convert to a REIT, we expect our long-term capital allocation strategy will naturally shift toward increased use of equity to support lower leverage, though our leverage may increase in the short-term to fund the costs of the Conversion Plan. Off-Balance Sheet Arrangements We have no off-balance sheet arrangements as defined in Regulation S-K Item 303(a)(4)(ii). Net Operating Losses and Foreign Tax Credit Carryforwards We have federal net operating loss carryforwards, which expire in 2020 through 2025, of $25.9 million ($9.1 million, tax effected) at December 31, 2012 to reduce future federal taxable income. We have assets for state net operating losses of $9.4 million (net of federal tax benefit), which expire in 2013 through 2025, subject to a valuation allowance of approximately 83%. We have assets for foreign net operating losses of $46.3 million, with various expiration dates (and in some cases no expiration date), subject to a valuation allowance of approximately 82%. We also have foreign tax credits of 67 $44.3 million, which expire in 2017 through 2020, subject to a valuation allowance of approximately 68%. Inflation Certain of our expenses, such as wages and benefits, insurance, occupancy costs and equipment repair and replacement, are subject to normal inflationary pressures. Although to date we have been able to offset inflationary cost increases through increased operating efficiencies and the negotiation of favorable long-term real estate leases, we can give no assurance that we will be able to offset any future inflationary cost increases through similar efficiencies, leases or increased storage rental or service charges. Item 7A. Quantitative and Qualitative Disclosures About Market Risk. Market Risk Financial instruments that potentially subject us to market risk consist principally of cash and cash equivalents (including money market funds and time deposits), restricted cash (primarily U.S. Treasuries) and accounts receivable. The only significant concentrations of liquid investments as of December 31, 2012 relate to cash and cash equivalents and restricted cash held on deposit with five global banks and two ‘‘Triple A’’ rated money market funds which we consider to be large, highly-rated investment-grade institutions. As per our risk management investment policy, we limit exposure to concentration of credit risk by limiting the amount invested in any one mutual fund to a maximum of $50.0 million or in any one financial institution to a maximum of $75.0 million. As of December 31, 2012, our cash and cash equivalents and restricted cash balance was $277.0 million, including money market funds and time deposits amounting to $218.6 million. A substantial portion of the money market funds is invested in U.S. Treasuries. Interest Rate Risk Given the recurring nature of our revenues and the long-term nature of our asset base, we have the ability and the preference to use long-term, fixed interest rate debt to finance our business at attractive rates, thereby helping to preserve our long-term returns on invested capital. We target approximately 75% of our debt portfolio to be fixed with respect to interest rates. Occasionally, we will use interest rate swaps as a tool to maintain our targeted level of fixed rate debt. See Notes 3 and 4 to Notes to Consolidated Financial Statements. As of December 31, 2012, we had $519.3 million of variable rate debt outstanding with a weighted average variable interest rate of approximately 2.2%, and $3,305.7 million of fixed rate debt outstanding. As of December 31, 2012, approximately 86.4% of our total debt outstanding was fixed. If the weighted average variable interest rate on our variable rate debt had increased by 1%, our net income for the year ended December 31, 2012 would have been reduced by approximately $4.5 million. See Note 4 to Notes to Consolidated Financial Statements for a discussion of our long-term indebtedness, including the fair values of such indebtedness as of December 31, 2012. Currency Risk Our investments in IME, Canada Company, Iron Mountain Mexico, SA de RL de CV, Iron Mountain South America, Ltd., Iron Mountain Australia Pty Ltd. and our other international investments may be subject to risks and uncertainties related to fluctuations in currency valuation. Our reporting currency is the U.S. dollar. However, our international revenues and expenses are generated in the currencies of the countries in which we operate, primarily the Euro, Canadian dollar and British pound sterling. Declines in the value of the local currencies in which we are paid relative to the U.S. 68 dollar will cause revenues in U.S. dollar terms to decrease and dollar-denominated liabilities to increase in local currency. The impact of currency fluctuations on our earnings is mitigated significantly by the fact that most operating and other expenses are also incurred and paid in the local currency. We also have several intercompany obligations between our foreign subsidiaries and IMI and our U.S.-based subsidiaries. In addition, Iron Mountain Switzerland GmbH, our foreign subsidiaries and IME also have intercompany obligations between them. These intercompany obligations are primarily denominated in the local currency of the foreign subsidiary. We have adopted and implemented a number of strategies to mitigate the risks associated with fluctuations in currency valuations. One strategy is to finance certain of our international subsidiaries with debt that is denominated in local currencies, thereby providing a natural hedge. In determining the amount of any such financing, we take into account local tax considerations, among other factors. Another strategy we utilize is for IMI or IMIM to borrow in foreign currencies to hedge our intercompany financing activities. In addition, on occasion, we enter into currency swaps to temporarily or permanently hedge an overseas investment, such as a major acquisition, to lock in certain transaction economics. We have implemented these strategies for our foreign investments in the United Kingdom, Continental Europe and Canada. Specifically, through our 150.0 million British pounds sterling denominated 71⁄4% Senior Subordinated Notes due 2014 and our 255.0 million 63⁄4% Euro Senior Subordinated Notes due 2018, we effectively hedge most of our outstanding intercompany loans denominated in British pounds sterling and Euros. Canada Company has financed its capital needs through direct borrowings in Canadian dollars under the Credit Agreement and its 175.0 million CAD denominated 71⁄2% Senior Subordinated Notes due 2017. This creates a tax efficient natural currency hedge. We designated a portion of our 63⁄4% Euro Senior Subordinated Notes due 2018 issued by IMI as a hedge of net investment of certain of our Euro denominated subsidiaries. As a result, we recorded $4.4 million ($2.7 million, net of tax) of foreign exchange losses related to the ‘‘marking-to-market’’ of such debt to currency translation adjustments which is a component of accumulated other comprehensive items, net included in stockholders’ equity for the year ended December 31, 2012. As of December 31, 2012, cumulative net gains of $10.7 million, net of tax are recorded in accumulated other comprehensive items, net associated with this net investment hedge. We have also entered into a number of separate forward contracts to hedge our exposures to British pounds sterling and Australian dollars. As of December 31, 2012, we had an outstanding forward contract to purchase $201.2 million U.S. dollars and sell 125.0 million British pounds sterling to hedge our intercompany exposures with our European operations. As of December 31, 2012, we had an outstanding forward contract to purchase $77.3 million U.S. dollars and sell 75.0 million Australian dollars to hedge our intercompany exposures with our Australian subsidiary. At the maturity of the forward contracts, we may enter into new forward contracts to hedge movements in the underlying currencies. At the time of settlement, we either pay or receive the net settlement amount from the forward contract and recognize this amount in other expense (income), net in the accompanying statement of operations as a realized foreign exchange gain or loss. We have not designated these forward contracts as hedges. At the end of each month, we mark the outstanding forward contracts to market and record an unrealized foreign exchange gain or loss for the mark-to-market valuation through other expense (income), net. During the year ended December 31, 2012, there was $9.1 million in net cash disbursements included in cash from operating activities from continuing operations related to settlements associated with these foreign currency forward contracts. We recorded net losses in connection with these forward contracts of $13.0 million (including an unrealized foreign exchange loss of $1.1 million related to certain British pound sterling forward contracts and an unrealized foreign exchange loss of $0.4 million related to the Australian dollar forward contract in other expense (income), net in the accompanying statement of operations as of December 31, 2012, respectively. As 69 of December 31, 2012, except as noted above, our currency exposures to intercompany balances are not hedged. The impact of devaluation or depreciating currency on an entity depends on the residual effect on the local economy and the ability of an entity to raise prices and/or reduce expenses. Due to our constantly changing currency exposure and the potential substantial volatility of currency exchange rates, we cannot predict the effect of exchange fluctuations on our business. The effect of a change in foreign exchange rates on our net investment in foreign subsidiaries is reflected in the ‘‘Accumulated Other Comprehensive Items, net’’ component of equity. A 10% depreciation in year-end 2012 functional currencies, relative to the U.S. dollar, would result in a reduction in our equity of approximately $88.8 million. Item 8. Financial Statements and Supplementary Data. The information required by this item is included in Item 15(a) of this Annual Report. Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure. None. Item 9A. Controls and Procedures. Disclosure Controls and Procedures The term ‘‘disclosure controls and procedures’’ is defined in Rules 13a-15(e) and 15d-15(e) of the Exchange Act. These rules refer to the controls and other procedures of a company that are designed to ensure that information is recorded, processed, summarized and communicated to management, including its principal executive and principal financial officers, as appropriate to allow timely decisions regarding what is required to be disclosed by a company in the reports that it files under the Exchange Act. As of December 31, 2012 (the ‘‘Evaluation Date’’), we carried out an evaluation, under the supervision and with the participation of our management, including our chief executive officer and chief financial officer, of the effectiveness of our disclosure controls and procedures. Based upon that evaluation, our chief executive officer and chief financial officer concluded that, as of the Evaluation Date, our disclosure controls and procedures are effective. Management’s Report on Internal Control over Financial Reporting Our management, with the participation of our principal executive officer and principal financial officer, is responsible for establishing and maintaining adequate internal control over financial reporting as defined in Rules 13a-15(f) and 15d-15(f) of the Exchange Act. Our internal control system is designed to provide reasonable assurance to our management and board of directors regarding the preparation and fair presentation of published financial statements. Due to their inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Projections of any evaluation of effectiveness to future periods are subject to the risks that controls may become inadequate because of changes in conditions or that the degree of compliance with policies or procedures may deteriorate. Under the supervision and with the participation of our management, including our chief executive officer and chief financial officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting based on the framework in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on this evaluation, our management concluded that our internal control over financial reporting was effective as of December 31, 2012. 70 The effectiveness of our internal control over financial reporting has been audited by Deloitte & Touche LLP, an independent registered public accounting firm, as stated in their report which is included in this Annual Report. Remediation of Prior Material Weakness in Internal Control over Financial Reporting As previously disclosed in our Annual Report on Form 10-K for the year ended December 31, 2011, we determined that we did not maintain adequate and effective internal control in the area of identifying and monitoring price reduction clauses in certain U.S. government customer contracts. During the year ended December 31, 2012, we implemented the following changes in our internal control over financial reporting that remediated the material weakness described above: (cid:127) We hired a government contract compliance specialist and additional staffing in the contracts and billing department who are specifically dedicated to government contracting; (cid:127) We developed and implemented a process to appropriately identify government contracts with price reduction clauses; and (cid:127) We developed and implemented procedures to track and monitor benchmark pricing in order to calculate any related price reductions required under these contracts. We have evaluated and tested the effectiveness of these controls as of December 31, 2012 and have determined that our previously reported material weakness has been remediated. 71 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Board of Directors and Stockholders of Iron Mountain Incorporated We have audited the internal control over financial reporting of Iron Mountain Incorporated and subsidiaries (the ‘‘Company’’) as of December 31, 2012, based on criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. A company’s internal control over financial reporting is a process designed by, or under the supervision of, the company’s principal executive and principal financial officers, or persons performing similar functions, and effected by the company’s board of directors, management, and other personnel to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of the inherent limitations of internal control over financial reporting, including the possibility of collusion or improper management override of controls, material misstatements due to error or fraud may not be prevented or detected on a timely basis. Also, projections of any evaluation of the effectiveness of the internal control over financial reporting to future periods are subject to the risk that the controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2012, based on the criteria established in Internal Control— Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated financial statements as of and for the year ended December 31, 2012 of the Company and our report dated March 1, 2013 expressed an unqualified opinion on those financial statements. /s/ DELOITTE & TOUCHE LLP Boston, Massachusetts March 1, 2013 72 Changes in Internal Control over Financial Reporting There have been no changes in our internal control over financial reporting (as defined in Rule 13a-15(f) under the Securities Act of 1934) during the quarter ended December 31, 2012 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. Item 9B. Other Information. None. 73 PART III Item 10. Directors, Executive Officers and Corporate Governance. The information required by Item 10 is incorporated by reference to our definitive Proxy Statement for our 2013 Annual Meeting of Stockholders (our ‘‘Proxy Statement’’). Item 11. Executive Compensation. The information required by Item 11 is incorporated by reference to our Proxy Statement. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters. The information required by Item 12 is incorporated by reference to our Proxy Statement. Item 13. Certain Relationships and Related Transactions, and Director Independence. The information required by Item 13 is incorporated by reference to our Proxy Statement. Item 14. Principal Accountant Fees and Services. The information required by Item 14 is incorporated by reference to our Proxy Statement. Item 15. Exhibits and Financial Statement Schedules. PART IV (a) Financial Statements and Financial Statement Schedules filed as part of this report: A. Iron Mountain Incorporated Report of Independent Registered Public Accounting Firm . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consolidated Balance Sheets, December 31, 2011 and 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consolidated Statements of Operations, Years Ended December 31, 2010, 2011 and 2012 . . . . . . Consolidated Statements of Comprehensive Income (Loss), Years Ended December 31, 2010, 2011 and 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consolidated Statements of Equity, Years Ended December 31, 2010, 2011 and 2012 . . . . . . . . . Consolidated Statements of Cash Flows, Years Ended December 31, 2010, 2011 and 2012 . . . . . . Notes to Consolidated Financial Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 75 76 77 78 79 80 81 (b) Exhibits filed as part of this report: As listed in the Exhibit Index following the signature page hereof. 74 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Board of Directors and Stockholders of Iron Mountain Incorporated We have audited the accompanying consolidated balance sheets of Iron Mountain Incorporated and subsidiaries (the ‘‘Company’’) as of December 31, 2012 and 2011, and the related consolidated statements of operations, comprehensive income (loss), equity, and cash flows for each of the three years in the period ended December 31, 2012. These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the financial statements based on our audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, such consolidated financial statements present fairly, in all material respects, the financial position of Iron Mountain Incorporated and subsidiaries as of December 31, 2012 and 2011, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2012, in conformity with accounting principles generally accepted in the United States of America. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the Company’s internal control over financial reporting as of December 31, 2012, based on the criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated March 1, 2013 expressed an unqualified opinion on the Company’s internal control over financial reporting. /s/ DELOITTE & TOUCHE LLP Boston, Massachusetts March 1, 2013 75 IRON MOUNTAIN INCORPORATED CONSOLIDATED BALANCE SHEETS (In thousands, except share and per share data) December 31, 2011 2012 ASSETS Current Assets: Cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restricted cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts receivable (less allowances of $23,277 and $25,209 as of December 31, 2011 and 2012, respectively) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses and other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assets of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total Current Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 179,845 35,110 $ 243,415 33,612 543,467 43,235 105,537 7,256 914,450 572,200 10,152 164,713 — 1,024,092 Property, Plant and Equipment: Property, plant and equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Less—Accumulated depreciation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Property, Plant and Equipment, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4,232,594 (1,825,511) 2,407,083 4,443,323 (1,965,596) 2,477,727 Other Assets, net: Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer relationships and acquisition costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred financing costs Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total Other Assets, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,254,268 410,149 35,798 19,510 2,719,725 2,334,759 456,120 43,850 21,791 2,856,520 Total Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 6,041,258 $ 6,358,339 LIABILITIES AND EQUITY Current Liabilities: Current portion of long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Liabilities of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Total Current Liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Long-term Debt, net of current portion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Long-term Liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred Rent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Commitments and Contingencies (see Note 10) Equity: Iron Mountain Incorporated Stockholders’ Equity: Preferred stock (par value $0.01; authorized 10,000,000 shares; none issued and outstanding) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Common stock (par value $0.01; authorized 400,000,000 shares; issued and outstanding 172,140,966 shares and 190,005,788 shares as of December 31, 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . and 2012, respectively) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional paid-in capital Retained earnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accumulated other comprehensive items, net . . . . . . . . . . . . . . . . . . . . . . . . . . 73,320 156,381 418,831 197,181 3,317 849,030 3,280,268 53,169 97,177 507,358 $ 92,887 168,120 426,813 217,133 — 904,953 3,732,116 62,917 97,356 398,549 — — 1,721 343,603 902,567 (2,203) 1,900 942,199 185,558 20,314 Total Iron Mountain Incorporated Stockholders’ Equity . . . . . . . . . . . . . . . 1,245,688 1,149,971 Noncontrolling Interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8,568 12,477 Total Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,254,256 1,162,448 Total Liabilities and Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 6,041,258 $ 6,358,339 The accompanying notes are an integral part of these consolidated financial statements. 76 IRON MOUNTAIN INCORPORATED CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except per share data) Year Ended December 31, 2010 2011 2012 Revenues: Storage rental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,598,718 1,293,631 $1,682,990 1,331,713 $1,733,138 1,272,117 Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,892,349 3,014,703 3,005,255 Operating Expenses: Cost of sales (excluding depreciation and amortization) . . . . . Selling, general and administrative . . . . . . . . . . . . . . . . . . . . . Depreciation and amortization . . . . . . . . . . . . . . . . . . . . . . . Intangible impairments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (Gain) Loss on disposal/write-down of property, plant and 1,192,862 772,811 304,205 85,909 1,245,200 834,591 319,499 46,500 1,277,113 850,371 316,344 — equipment, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (10,987) (2,286) 4,400 Total Operating Expenses . . . . . . . . . . . . . . . . . . . . . . . . . Operating Income (Loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Interest Expense, Net (includes Interest Income of $1,785, $2,313 and $2,418 in 2010, 2011 and 2012, respectively) . . . . . Other Expense (Income), Net . . . . . . . . . . . . . . . . . . . . . . . . . . Income (Loss) from Continuing Operations Before Provision (Benefit) for Income Taxes . . . . . . . . . . . . . . . Provision (Benefit) for Income Taxes . . . . . . . . . . . . . . . . . . . . Income (Loss) from Continuing Operations . . . . . . . . . . . . . . . . (Loss) Income from Discontinued Operations, Net of Tax . . . . . Gain (Loss) on Sale of Discontinued Operations, Net of Tax . . . Net (Loss) Income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Less: Net Income (Loss) Attributable to Noncontrolling 2,344,800 547,549 2,443,504 571,199 2,448,228 557,027 204,559 8,768 205,256 13,043 242,599 16,062 334,222 167,483 166,739 (219,417) — 352,900 106,488 246,412 (47,439) 200,619 (52,678) 399,592 298,366 114,873 183,493 (6,774) (1,885) 174,834 Interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4,908 4,054 3,126 Net (Loss) Income Attributable to Iron Mountain Incorporated . $ (57,586) $ 395,538 $ 171,708 Earnings (Losses) per Share—Basic: Income (Loss) from Continuing Operations . . . . . . . . . . . . . . . . Total (Loss) Income from Discontinued Operations . . . . . . . . . . Net (Loss) Income Attributable to Iron Mountain Incorporated . Earnings (Losses) per Share—Diluted: Income (Loss) from Continuing Operations . . . . . . . . . . . . . . . . Total (Loss) Income from Discontinued Operations . . . . . . . . . . Net (Loss) Income Attributable to Iron Mountain Incorporated . $ $ $ $ $ $ 0.83 $ (1.09) $ (0.29) $ 0.83 $ (1.09) $ (0.29) $ 1.27 0.79 2.03 1.26 0.78 2.02 $ $ $ $ $ $ 1.06 (0.05) 0.99 1.05 (0.05) 0.98 Weighted Average Common Shares Outstanding—Basic . . . . . . . Weighted Average Common Shares Outstanding—Diluted . . . . . 201,991 201,991 194,777 195,938 173,604 174,867 Dividends Declared per Common Share . . . . . . . . . . . . . . . . . . $ 0.3750 $ 0.9375 $ 5.1200 The accompanying notes are an integral part of these consolidated financial statements. 77 IRON MOUNTAIN INCORPORATED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) (In thousands) Net (Loss) Income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Comprehensive Income (Loss): Foreign Currency Translation Adjustments . . . . . . . . . . . . . . . . . . . Total Other Comprehensive Income (Loss) . . . . . . . . . . . . . . . . . . . . Year Ended December 31, 2010 2011 2012 $(52,678) $399,592 $174,834 2,288 2,288 (32,616) (32,616) 23,186 23,186 Comprehensive (Loss) Income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (50,390) 366,976 198,020 Comprehensive Income (Loss) Attributable to Noncontrolling Interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5,375 3,123 3,795 Comprehensive (Loss) Income Attributable to Iron Mountain Incorporated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(55,765) $363,853 $194,225 The accompanying notes are an integral part of these consolidated financial statements. 78 IRON MOUNTAIN INCORPORATED CONSOLIDATED STATEMENTS OF EQUITY (In thousands, except share data) Iron Mountain Incorporated Stockholders’ Equity Common Stock Total Shares Amounts Additional Paid-in Capital Accumulated Other Retained Comprehensive Noncontrolling Earnings Items, Net Interests Balance, December 31, 2009 . . . . . . . . . . . . . . . $2,150,760 203,546,757 Issuance of shares under employee stock purchase $2,035 $1,298,657 $ 818,303 $ 27,661 $ 4,104 plan and option plans and stock-based compensation, including tax benefit of $2,252 . . . Stock options issued in connection with acquisition . Stock repurchases . . . . . . . . . . . . . . . . . . . . . Parent cash dividends declared . . . . . . . . . . . . . Currency translation adjustment . . . . . . . . . . . . . Net (loss) income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Noncontrolling interests dividends Balance, December 31, 2010 . . . . . . . . . . . . . . . Issuance of shares under employee stock purchase plan and option plans and stock-based compensation, including tax benefit of $919 . . . . Stock repurchases . . . . . . . . . . . . . . . . . . . . . Parent cash dividends declared . . . . . . . . . . . . . Currency translation adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net income (loss) Noncontrolling interests equity contributions . . . . . . . . . . . . . . . . Noncontrolling interests dividends Balance, December 31, 2011 . . . . . . . . . . . . . . . Issuance of shares under employee stock purchase plan and option plans and stock-based compensation, including tax benefit of $1,045 . . . Shares issued in connection with special dividend (see Note 13) . . . . . . . . . . . . . . . . . . . . . . Stock repurchases . . . . . . . . . . . . . . . . . . . . . Parent cash dividends declared . . . . . . . . . . . . . Currency translation adjustment . . . . . . . . . . . . . Net income (loss) . . . . . . . . . . . . . . . . . . . . . Noncontrolling interests equity contributions . . . . . Noncontrolling interests dividends . . . . . . . . . . . Purchase of noncontrolling interests . . . . . . . . . . 39,530 1,997 (111,563) (75,407) 2,288 (52,678) (2,062) 1,281,332 — (4,764,023) — — — — 13 — (47) — — — — 39,517 1,997 (111,516) — — — — (75,407) — — — (57,586) — — — — — — 1,821 — — 1,952,865 200,064,066 2,001 1,228,655 685,310 29,482 102,986 3,930,318 (988,318) (31,853,418) — (178,281) — (32,616) — 399,592 — 215 — (2,187) 39 (319) — — — — — 102,947 (987,999) — — — (178,281) — — — 395,538 — — — — 1,254,256 172,140,966 1,721 343,603 902,567 — — — (31,685) — — — (2,203) 73,453 1,958,690 20 73,433 — — — 17,009,281 (1,103,149) — — — — — — (34,688) (328,707) 23,186 174,834 836 (1,722) 1,000 170 (11) — — — — — — 559,840 (34,677) (560,010) — — (328,707) — — — 171,708 — — — — — — — — — 22,517 — — — — — — — — 467 4,908 (2,062) 7,417 — — — (931) 4,054 215 (2,187) 8,568 — — — — 669 3,126 836 (1,722) 1,000 Balance, December 31, 2012 . . . . . . . . . . . . . . . $1,162,448 190,005,788 $1,900 $ 942,199 $ 185,558 $ 20,314 $12,477 The accompanying notes are an integral part of these consolidated financial statements. 79 IRON MOUNTAIN INCORPORATED CONSOLIDATED STATEMENTS OF CASH FLOWS (In thousands) Cash Flows from Operating Activities: Net (loss) income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loss (Income) from discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (Gain) Loss on sale of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (52,678) 219,417 — $ 399,592 47,439 (200,619) $ 174,834 6,774 1,885 Year Ended December 31, 2010 2011 2012 Adjustments to reconcile net income (loss) to cash flows from operating activities: Depreciation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Amortization (includes deferred financing costs and bond discount of $5,357, $6,318 and $6,948 in 2010, 2011 and 2012, respectively) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intangible impairments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stock-based compensation expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Provision (Benefit) for deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loss on early extinguishment of debt, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (Gain) Loss on disposal/write-down of property, plant and equipment, net . . . . . . . . . . . . . . Foreign currency transactions and other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changes in Assets and Liabilities (exclusive of acquisitions): Accounts receivable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses and other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued expenses and deferred revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other assets and long-term liabilities Cash Flows from Operating Activities-Continuing Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Operating Activities-Discontinued Operations Cash Flows from Operating Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Investing Activities: Capital expenditures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash paid for acquisitions, net of cash acquired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Investment in restricted cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additions to customer relationship and acquisition costs . . . . . . . . . . . . . . . . . . . . . . . . . Investment in joint ventures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Proceeds from sales of property and equipment and other, net . . . . . . . . . . . . . . . . . . . . . Cash Flows from Investing Activities-Continuing Operations . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Investing Activities-Discontinued Operations . . . . . . . . . . . . . . . . . . . . . 278,760 290,638 280,598 30,802 85,909 17,274 37,666 1,792 (10,987) 18,043 11,793 (8,811) (547) (38,072) 12,868 603,229 21,911 625,140 (258,849) (13,841) (35,102) (13,202) — 22,536 (298,458) (134,212) 35,179 46,500 17,250 3,389 993 (2,286) 24,298 (20,799) 5,299 7,069 15,629 (6,057) 663,514 (48,076) 615,438 (209,155) (75,246) (5) (21,703) (335) 4,231 (302,213) 380,721 42,694 — 30,360 (77,201) 10,628 4,400 11,764 (17,964) (58,400) (706) 34,995 (1,009) 443,652 (10,916) 432,736 (240,683) (125,134) 1,498 (28,872) (2,330) 1,457 (394,064) (6,136) (400,200) Cash Flows from Investing Activities Cash Flows from Financing Activities: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (432,670) 78,508 Repayment of revolving credit and term loan facilities and other debt . . . . . . . . . . . . . . . . . Proceeds from revolving credit and term loan facilities and other debt . . . . . . . . . . . . . . . . Early retirement of senior subordinated notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net proceeds from sales of senior subordinated notes . . . . . . . . . . . . . . . . . . . . . . . . . . Debt financing (repayment to) and equity contribution from (distribution to) noncontrolling interests, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stock repurchases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parent cash dividends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Proceeds from exercise of stock options and employee stock purchase plan . . . . . . . . . . . . . Excess tax benefits from stock-based compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Payment of debt financing costs Cash Flows from Financing Activities-Continuing Operations . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Financing Activities-Discontinued Operations . . . . . . . . . . . . . . . . . . . . . Cash Flows from Financing Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Effect of Exchange Rates on Cash and Cash Equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . (Decrease) Increase in Cash and Cash Equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash and Cash Equivalents, Beginning of Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (101,884) 53,567 (202,584) — 169 (111,563) (37,893) 18,225 2,252 — (379,711) (1,523) (381,234) 801 (187,963) 446,656 Cash and Cash Equivalents, End of Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 258,693 Supplemental Information: Cash Paid for Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 226,463 Cash Paid for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 139,072 Non-Cash Investing and Financing Activities: Capital Leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 30,367 Accrued Capital Expenditures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 41,222 Dividends Payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 37,514 (2,017,174) 2,170,979 (231,255) 394,000 (2,844,693) 2,731,185 (525,834) 985,000 698 (984,953) (172,616) 85,742 919 (9,010) (762,670) (1,138) (763,808) (8,986) (78,848) 258,693 179,845 203,035 147,998 30,090 43,696 43,180 $ $ $ $ $ $ 480 (38,052) (318,845) 40,244 1,045 (2,261) 28,269 (39) 28,230 2,804 63,570 179,845 243,415 231,936 228,607 54,518 51,114 53,042 — $ $ $ $ $ $ $ Unsettled Purchases of Parent Common Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ — $ 3,364 The accompanying notes are an integral part of these consolidated financial statements. 80 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2012 (In thousands, except share and per share data) 1. Nature of Business The accompanying financial statements represent the consolidated accounts of Iron Mountain Incorporated, a Delaware corporation (‘‘IMI’’), and its subsidiaries. We store records and provide information management services in various locations throughout North America, Europe, Latin America and Asia Pacific. We have a diversified customer base consisting of commercial, legal, banking, health care, accounting, insurance, entertainment and government organizations. In August 2010, we sold the domain name management product line of our digital business (the ‘‘Domain Name Product Line’’). On June 2, 2011, we sold (the ‘‘Digital Sale’’) our online backup and recovery, digital archiving and eDiscovery solutions businesses of our digital business (the ‘‘Digital Business’’) to Autonomy Corporation plc, a corporation formed under the laws of England and Wales (‘‘Autonomy’’), pursuant to a purchase and sale agreement dated as of May 15, 2011 among IMI, certain subsidiaries of IMI and Autonomy (the ‘‘Digital Sale Agreement’’). Additionally, on October 3, 2011, we sold our records management operations in New Zealand and on April 27, 2012, we sold our records management operations in Italy. The financial position, operating results and cash flows of the Domain Name Product Line, the Digital Business, our New Zealand operations and our Italian operations, including the gain on the sale of the Domain Name Product Line, the Digital Business and our New Zealand operations and the loss on the sale of our Italian operations, for all periods presented, have been reported as discontinued operations for financial reporting purposes. See Note 14 for a further discussion of these events. 2. Summary of Significant Accounting Policies a. Principles of Consolidation and Change in Accounting Principle The accompanying financial statements reflect our financial position, results of operations, comprehensive income (loss), equity and cash flows on a consolidated basis. All intercompany account balances have been eliminated. b. Use of Estimates The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America (‘‘GAAP’’) requires us to make estimates, judgments and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses, and related disclosure of contingent assets and liabilities at the date of the financial statements and for the period then ended. On an ongoing basis, we evaluate the estimates used. We base our estimates on historical experience, actuarial estimates, current conditions and various other assumptions that we believe to be reasonable under the circumstances. These estimates form the basis for making judgments about the carrying values of assets and liabilities and are not readily apparent from other sources. Actual results may differ from these estimates. c. Cash, Cash Equivalents and Restricted Cash Cash and cash equivalents include cash on hand and cash invested in short-term securities, which have remaining maturities at the date of purchase of less than 90 days. Cash and cash equivalents are carried at cost, which approximates fair value. 81 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) We have restricted cash associated with a collateral trust agreement with our insurance carrier related to our worker’s compensation self-insurance program. The restricted cash subject to this agreement was $35,110 and $33,612 as of December 31, 2011 and 2012, respectively, and is included in current assets on our consolidated balance sheets. Restricted cash consists primarily of U.S. Treasuries. d. Foreign Currency Local currencies are the functional currencies for our operations outside the U.S., with the exception of certain foreign holding companies and our financing center in Switzerland, whose functional currencies are the U.S. dollar. In those instances where the local currency is the functional currency, assets and liabilities are translated at period-end exchange rates, and revenues and expenses are translated at average exchange rates for the applicable period. Resulting translation adjustments are reflected in the accumulated other comprehensive items, net component of Iron Mountain Incorporated Stockholders’ Equity and Noncontrolling Interests. The gain or loss on foreign currency transactions, calculated as the difference between the historical exchange rate and the exchange rate at the applicable measurement date, including those related to (1) our 71⁄4% GBP Senior Subordinated Notes due 2014, (2) our 63⁄4% Euro Senior Subordinated Notes due 2018, (3) the borrowings in certain foreign currencies under our revolving credit agreement and (4) certain foreign currency denominated intercompany obligations of our foreign subsidiaries to us and between our foreign subsidiaries, which are not considered permanently invested, are included in other expense (income), net, on our consolidated statements of operations. The total gain or loss on foreign currency transactions amounted to a net loss of $5,664, $17,352 and $10,223 for the years ended December 31, 2010, 2011 and 2012, respectively. e. Derivative Instruments and Hedging Activities Every derivative instrument is required to be recorded in the balance sheet as either an asset or a liability measured at its fair value. Periodically, we acquire derivative instruments that are intended to hedge either cash flows or values that are subject to foreign exchange or other market price risk and not for trading purposes. We have formally documented our hedging relationships, including identification of the hedging instruments and the hedged items, as well as our risk management objectives and strategies for undertaking each hedge transaction. Given the recurring nature of our revenues and the long-term nature of our asset base, we have the ability and the preference to use long-term, fixed interest rate debt to finance our business, thereby preserving our long-term returns on invested capital. We target approximately 75% of our debt portfolio to be fixed with respect to interest rates. Occasionally, we may use interest rate swaps as a tool to maintain our targeted level of fixed rate debt. In addition, we may use borrowings in foreign currencies, either obtained in the U.S. or by our foreign subsidiaries, to hedge foreign currency risk associated with our international investments. Sometimes we enter into currency swaps to temporarily hedge an overseas investment, such as a major acquisition, while we arrange permanent financing or to hedge our exposure due to foreign currency exchange movements related to our intercompany accounts with and between our foreign subsidiaries. As of December 31, 2011 and 2012, none of our derivative instruments contained credit-risk related contingent features. 82 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) f. Property, Plant and Equipment Property, plant and equipment are stated at cost and depreciated using the straight-line method with the following useful lives: Building and building improvements . . . . . . . . . . . . . . . . . . . . . . . Leasehold improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Racking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warehouse equipment and vehicles . . . . . . . . . . . . . . . . . . . . . . . . Furniture and fixtures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Computer hardware and software . . . . . . . . . . . . . . . . . . . . . . . . . 5 to 40 years 10 years or the life of the lease, whichever is shorter 1 to 20 years 2 to 10 years 2 to 10 years 3 to 5 years Property, plant and equipment (including capital leases in the respective category), at cost, consist of the following: December 31, 2011 2012 Land . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Buildings and building improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leasehold improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Racking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warehouse equipment/vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Furniture and fixtures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Computer hardware and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Construction in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 172,454 1,109,176 474,965 1,420,180 355,951 79,193 527,585 93,090 $ 199,354 1,217,107 461,927 1,481,377 366,754 81,093 526,973 108,738 $4,232,594 $4,443,323 Minor maintenance costs are expensed as incurred. Major improvements which extend the life, increase the capacity or improve the safety or the efficiency of property owned are capitalized. Major improvements to leased buildings are capitalized as leasehold improvements and depreciated. We develop various software applications for internal use. Computer software costs associated with internal use software are expensed as incurred until certain capitalization criteria are met. Payroll and related costs for employees directly associated with, and devoting time to, the development of internal use computer software projects (to the extent time is spent directly on the project) are capitalized. Capitalization begins when the design stage of the application has been completed and it is probable that the project will be completed and used to perform the function intended. Depreciation begins when the software is placed in service. Computer software costs that are capitalized are periodically evaluated for impairment. During the years ended December 31, 2010, 2011 and 2012, we wrote-off $0, $3,500 (approximately $3,050 associated with our International Business segment and approximately $450 associated with our North American Business segment) and $1,110 associated with our North American Business segment, respectively, of previously deferred software costs associated with internal 83 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) use software development projects that were discontinued after implementation, which resulted in a loss on disposal/write-down of property, plant and equipment, net in the accompanying consolidated statement of operations. Entities are required to record the fair value of a liability for an asset retirement obligation in the period in which it is incurred. Asset retirement obligations represent the costs to replace or remove tangible long-lived assets required by law, regulatory rule or contractual agreement. When the liability is initially recorded, the entity capitalizes the cost by increasing the carrying amount of the related long-lived asset, which is then depreciated over the useful life of the related asset. The liability is increased over time through depreciation expense such that the liability will equate to the future cost to retire the long-lived asset at the expected retirement date. Upon settlement of the liability, an entity either settles the obligation for its recorded amount or realizes a gain or loss upon settlement. Our obligations are primarily the result of requirements under our facility lease agreements which generally have ‘‘return to original condition’’ clauses which would require us to remove or restore items such as shred pits, vaults, demising walls and office build-outs, among others. The significant assumptions used in estimating our aggregate asset retirement obligation are the timing of removals, the probability of a requirement to perform, estimated cost and associated expected inflation rates that are consistent with historical rates and credit-adjusted risk-free rates that approximate our incremental borrowing rate. A reconciliation of liabilities for asset retirement obligations (included in other long-term liabilities) is as follows: December 31, 2011 2012 Asset Retirement Obligations, beginning of the year . . . . . . . . . . . . . . . . . . . . . . . Liabilities Incurred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Liabilities Settled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accretion Expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change in Probability Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign Currency Exchange Movement $ 9,465 300 (774) 1,327 (176) (26) $10,116 389 (785) 1,056 — 206 Asset Retirement Obligations, end of the year . . . . . . . . . . . . . . . . . . . . . . . . . . . $10,116 $10,982 g. Goodwill and Other Intangible Assets Goodwill and intangible assets with indefinite lives are not amortized but are reviewed annually for impairment or more frequently if impairment indicators arise. Other than goodwill, we currently have no intangible assets that have indefinite lives and which are not amortized. Separable intangible assets that are not deemed to have indefinite lives are amortized over their useful lives. We annually assess whether a change in the life over which our intangible assets are amortized is necessary or more frequently if events or circumstances warrant. We have selected October 1 as our annual goodwill impairment review date. We performed our annual goodwill impairment review as of October 1, 2010, 2011 and 2012 and noted no impairment of 84 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) goodwill at those dates. However, as a result of interim triggering events as discussed below, we recorded provisional goodwill impairment charges in each of the third quarters of 2010 and 2011 in conjunction with the Digital Sale and associated with our Continental Western Europe (as defined below) operations, respectively. These provisional goodwill impairment charges were finalized in the fourth quarters of the 2010 and 2011 fiscal years, respectively. As of December 31, 2012, no factors were identified that would alter our October 1, 2012 goodwill assessment. In making this assessment, we relied on a number of factors including operating results, business plans, anticipated future cash flows, transactions and marketplace data. There are inherent uncertainties related to these factors and our judgment in applying them to the analysis of goodwill impairment. When changes occur in the composition of one or more reporting units, the goodwill is reassigned to the reporting units affected based on their relative fair values. As discussed in Note 14, we recorded a goodwill impairment charge in 2010 associated with our former worldwide digital business reporting unit. For the year ended December 31, 2010, we allocated $85,909 of this charge to the technology escrow services business based on a relative fair value basis. This charge continues to be included in our continuing results of operations as a component of intangible impairments in our consolidated statements of operations as we retained this business following the Digital Sale. Our technology escrow services business had previously been reported in the former worldwide digital business segment and is now reported in the North American Business segment. In September 2011, as a result of certain changes we made in the manner in which our European operations are managed, we reorganized our reporting structure and reassigned goodwill among the revised reporting units. Previously, we tested goodwill impairment at the European level on a combined basis. As a result of the management and reporting changes, we concluded at that time that we had three reporting units within our European operations: (1) United Kingdom, Ireland and Norway (‘‘UKI’’); (2) Belgium, France, Germany, Luxembourg, Netherlands and Spain (‘‘Continental Western Europe’’); and (3) the remaining countries in Europe (‘‘Central Europe’’). As a result of the restructuring of our reporting units, we concluded that we had an interim triggering event, and, therefore, we performed an interim goodwill impairment test for UKI, Continental Western Europe and Central Europe in the third quarter of 2011, as of August 31, 2011. As required by GAAP, prior to our goodwill impairment analysis, we performed an impairment assessment on the long-lived assets within our UKI, Continental Western Europe and Central Europe reporting units and noted no impairment, except for our Italian operations, which was included in our Continental Western Europe reporting unit, and which is now included in discontinued operations as discussed in Note 14. Based on our analysis, we concluded that the goodwill of our UKI and Central Europe reporting units was not impaired. Our Continental Western Europe reporting unit’s fair value was less than its carrying value, and, as a result, we recorded a goodwill impairment charge of $46,500 included as a component of intangible impairments from continuing operations in our consolidated statements of operations for the year ended December 31, 2011. A tax benefit of approximately $5,449 was recorded associated with the Continental Western Europe goodwill impairment charge for the year ended December 31, 2011 and is included in the provision (benefit) for income taxes from continuing operations in the accompanying 85 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) consolidated statement of operations. See Note 14 for the portion of the charge allocated to our Italian operations based on a relative fair value basis. Our reporting units at which level we performed our goodwill impairment analysis as of October 1, 2011 were as follows: (1) North America; (2) UKI; (3) Continental Western Europe; (4) Central Europe; (5) Latin America; (6) Australia; and (7) our China, Hong Kong, India, Russia, Singapore and Ukraine joint ventures (collectively, ‘‘Worldwide Joint Ventures’’). As of December 31, 2011, the carrying value of goodwill, net amounted to $1,748,879, $306,150, $46,439, $63,781, $27,322 and $61,697 for North America, UKI, Continental Western Europe, Central Europe, Latin America and Australia, respectively. Our Worldwide Joint Ventures reporting unit had no goodwill as of December 31, 2011. In 2012, we reorganized the management and reporting structure of our international operations. As a result of the management and reporting changes, we concluded that we have the following six reporting units: (1) North America; (2) United Kingdom, Ireland, Norway, Belgium, France, Germany, Luxembourg, Netherlands and Spain (‘‘Western Europe’’); (3) the remaining countries in Europe (‘‘Emerging Markets’’); (4) Latin America; (5) Australia, China, Hong Kong and Singapore (‘‘Asia Pacific’’); (6) India, Russia and Ukraine (‘‘Emerging Market Joint Ventures’’). As of December 31, 2012, the carrying value of goodwill, net amounted to $1,762,307, $365,303, $87,492, $56,893 and $62,764 for North America, Western Europe, Emerging Markets, Latin America and Asia Pacific, respectively. Our Emerging Market Joint Ventures reporting unit had no goodwill as of December 31, 2012. Based on our goodwill impairment assessment, all of our reporting units with goodwill had estimated fair values as of October 1, 2012 that exceeded their carrying values by greater than 30%. Reporting unit valuations have been calculated using an income approach based on the present value of future cash flows of each reporting unit or a combined approach based on the present value of future cash flows and market and transaction multiples of revenues and earnings. The income approach incorporates many assumptions including future growth rates, discount factors, expected capital expenditures and income tax cash flows. Changes in economic and operating conditions impacting these assumptions could result in goodwill impairments in future periods. In conjunction with our annual goodwill impairment reviews, we reconcile the sum of the valuations of all of our reporting units to our market capitalization as of such dates. 86 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) The changes in the carrying value of goodwill attributable to each reportable operating segment for the years ended December 31, 2011 and 2012 is as follows: Gross Balance as of December 31, 2010 . . . . . . . . . . . . . . . . . . Deductible goodwill acquired during the year . . . . . . . . . . . . . . Non-deductible goodwill acquired during the year . . . . . . . . . . . Fair value and other adjustments(1) . . . . . . . . . . . . . . . . . . . . . Currency effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross Balance as of December 31, 2011 . . . . . . . . . . . . . . . . . . Deductible goodwill acquired during the year . . . . . . . . . . . . . . Non-deductible goodwill acquired during the year . . . . . . . . . . . Currency effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . North American Business $2,012,049 1,398 — 2,161 (5,367) 2,010,241 7,605 — 6,125 International Business Total Consolidated $542,379 — 35,207 (865) (12,677) 564,044 32,609 18,079 16,796 $2,554,428 1,398 35,207 1,296 (18,044) 2,574,285 40,214 18,079 22,921 Gross Balance as of December 31, 2012 . . . . . . . . . . . . . . . . . . $2,023,971 $631,528 $2,655,499 Accumulated Amortization Balance as of December 31, 2010 . . Goodwill impairment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Currency effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 261,629 — (267) $ 13,238 46,500 (1,083) $ 274,867 46,500 (1,350) Accumulated Amortization Balance as of December 31, 2011 . . Currency effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261,362 302 58,655 421 320,017 723 Accumulated Amortization Balance as of December 31, 2012 . . $ 261,664 $ 59,076 $ 320,740 Net Balance as of December 31, 2010 . . . . . . . . . . . . . . . . . . . $1,750,420 $529,141 $2,279,561 Net Balance as of December 31, 2011 . . . . . . . . . . . . . . . . . . . $1,748,879 $505,389 $2,254,268 Net Balance as of December 31, 2012 . . . . . . . . . . . . . . . . . . . $1,762,307 $572,452 $2,334,759 Accumulated Goodwill Impairment Balance as of December 31, 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accumulated Goodwill Impairment Balance as of December 31, 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ $ 85,909 $ 46,500 $ 132,409 85,909 $ 46,500 $ 132,409 (1) Fair value and other adjustments primarily include $(835) of adjustments to property, plant and equipment, net, customer relationships and deferred income taxes, as well as $131 of cash paid related to prior year’s acquisitions and $2,000 of contingent earn-out obligations accrued and unpaid as of December 31, 2011 related to a 2007 acquisition. 87 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) h. Long-Lived Assets We review long-lived assets and all amortizable intangible assets for impairment whenever events or changes in circumstances indicate the carrying amount of such assets may not be recoverable. Recoverability of these assets is determined by comparing the forecasted undiscounted net cash flows of the operation to which the assets relate to their carrying amount. The operations are generally distinguished by the business segment and geographic region in which they operate. If the operation is determined to be unable to recover the carrying amount of its assets, then intangible assets are written down first, followed by the other long-lived assets of the operation, to fair value. Fair value is determined based on discounted cash flows or appraised values, depending upon the nature of the assets. Consolidated gain on disposal/write-down of property, plant and equipment, net of $10,987 in the year ended December 31, 2010 consisted primarily of a gain of approximately $10,200 as a result of the settlement with our insurers in connection with a portion of the property component of our claim related to the Chilean earthquake in the third and fourth quarter of 2010, gains of approximately $3,200 in North America primarily related to the disposition of certain owned equipment and a gain on disposal of a building in our International Business segment of approximately $1,300 in the United Kingdom, offset by approximately $1,000 of asset write-downs associated with our Latin American operations and approximately $2,600 of impairment losses primarily related to certain owned facilities in North America. Consolidated gain on disposal/write-down of property, plant and equipment, net of $2,286 in the year ended December 31, 2011 consisted primarily of a gain of approximately $3,200 related to the disposition of a facility in Canada and a gain of approximately $3,000 on the retirement of leased vehicles accounted for as capital lease assets associated with our North American Business segment, offset by a loss associated with discontinued use of certain third-party software licenses of approximately $3,500 (approximately $3,050 associated with our International Business segment and approximately $450 associated with our North American Business segment). Consolidated loss on disposal/write-down of property, plant and equipment, net was $4,400 in the year ended December 31, 2012 and consisted primarily of approximately $5,500, $1,900 and $500 of asset write-offs in Europe, North America and Latin America, respectively, partially offset by approximately $3,500 of gains associated with the sale of leased vehicles in North America. i. Customer Relationships and Acquisition Costs and Other Intangible Assets Costs related to the acquisition of large volume accounts are capitalized. Initial costs incurred to transport the boxes to one of our facilities, which includes labor and transportation charges, are amortized over periods ranging from one to 30 years (weighted average of 25 years at December 31, 2012), and are included in depreciation and amortization in the accompanying consolidated statements of operations. Payments to a customer’s current records management vendor or direct payments to a customer are amortized over periods ranging from one to 10 years (weighted average of five years at December 31, 2012) to the storage and service revenue line items in the accompanying consolidated statements of operations. If the customer terminates its relationship with us, the unamortized cost is charged to expense or revenue. However, in the event of such termination, we generally collect, and record as income, permanent removal fees that generally equal or exceed the amount of the unamortized costs. Customer relationship intangible assets acquired through business combinations, 88 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) which represents the majority of the balance, are amortized over periods ranging from eight to 30 years (weighted average of 19 years at December 31, 2012). Amounts allocated in purchase accounting to customer relationship intangible assets are calculated based upon estimates of their fair value utilizing an income approach based on the present value of expected future cash flows. Other intangible assets, including noncompetition agreements, acquired core technology and trademarks, are capitalized and amortized over periods ranging from one to 10 years (weighted average of seven years at December 31, 2012). The gross carrying amount and accumulated amortization are as follows: Gross Carrying Amount December 31, 2011 2012 Customer relationship and acquisition costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other intangible assets (included in other assets, net) . . . . . . . . . . . . . . . . . . . . $593,901 6,761 $685,898 9,778 Accumulated Amortization Customer relationship and acquisition costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other intangible assets (included in other assets, net) . . . . . . . . . . . . . . . . . . . . $183,752 4,899 $229,778 5,875 The amortization expense for the years ended December 31, 2010, 2011 and 2012 are as follows: Year Ended December 31, 2010 2011 2012 Customer relationship and acquisition costs: Amortization expense included in depreciation and amortization . . . . . Amortization expense offsetting revenues . . . . . . . . . . . . . . . . . . . . . . $24,435 9,710 $27,900 10,100 $34,806 10,784 Other intangible assets: Amortization expense included in depreciation and amortization . . . . . 1,010 961 940 Estimated amortization expense for existing intangible assets (excluding deferred financing costs, which are amortized through interest expense, of $6,823, $6,366, $6,211, $5,146 and $4,077 for 2013, 2014, 2015, 2016 and 2017, respectively) for the next five succeeding fiscal years is as follows: Estimated Amortization Included in Depreciation and Amortization Charged to Revenues 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $37,582 36,861 36,304 35,187 32,092 $6,194 4,556 3,651 2,662 2,169 89 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) j. Deferred Financing Costs Deferred financing costs are amortized over the life of the related debt using the effective interest rate method. If debt is retired early, the related unamortized deferred financing costs are written off in the period the debt is retired to other expense (income), net. As of December 31, 2011 and 2012, gross carrying amount of deferred financing costs was $54,826 and $63,649, respectively, and accumulated amortization of those costs was $19,028 and $19,799, respectively, and was recorded in other assets, net in the accompanying consolidated balance sheet. k. Prepaid Expenses and Accrued Expenses Prepaid expenses and accrued expenses with items greater than 5% of total current assets and liabilities shown separately, respectively, consist of the following: December 31, 2011 2012 Income tax receivable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 17,174 88,363 $ 68,312 96,401 Prepaid expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $105,537 $164,713 December 31, 2011 2012 Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Payroll and vacation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Incentive compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dividend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Self-insured liabilities (Note 10.b.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 59,268 75,384 62,550 43,180 39,358 139,091 $ 64,227 80,931 63,828 53,042 34,806 129,979 Accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $418,831 $426,813 l. Revenues Our revenues consist of storage rental revenues as well as service revenues and are reflected net of sales and value added taxes. Storage rental revenues, which are considered a key driver of financial performance for the storage and information management services industry, consist primarily of recurring periodic rental charges related to the storage of materials or data (generally on a per unit basis). Service revenues include charges for related core service activities and a wide array of complementary products and services. Included in core service revenues are: (1) the handling of records, including the addition of new records, temporary removal of records from storage, refiling of removed records and the destruction of records; (2) courier operations, consisting primarily of the pickup and delivery of records upon customer request; (3) secure shredding of sensitive documents; and (4) other recurring services, including Document Management Solutions (‘‘DMS’’), which relate to physical and digital records, and recurring project revenues. Our complementary services revenues 90 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) include special project work, customer termination and permanent withdrawal fees, data restoration projects, fulfillment services, consulting services, technology services and product sales (including specially designed storage containers and related supplies). Our secure shredding revenues include the sale of recycled paper (included in complementary services revenues), the price of which can fluctuate from period to period, adding to the volatility and reducing the predictability of that revenue stream. We recognize revenue when the following criteria are met: persuasive evidence of an arrangement exists, services have been rendered, the sales price is fixed or determinable and collectability of the resulting receivable is reasonably assured. Storage rental and service revenues are recognized in the month the respective storage rental or service is provided, and customers are generally billed on a monthly basis on contractually agreed-upon terms. Amounts related to future storage rental or prepaid service contracts for customers where storage rental fees or services are billed in advance are accounted for as deferred revenue and recognized ratably over the applicable storage rental or service period or when the service is performed. Revenue from the sales of products, which is included as a component of service revenues, is recognized when products are shipped and title has passed to the customer. Revenues from the sales of products have historically not been significant. m. Rent Normalization We have entered into various leases for buildings that expire over various terms. Certain leases have fixed escalation clauses (excluding those tied to the consumer price index or other inflation-based indices) or other features (including return to original condition, primarily in the United Kingdom) which require normalization of the rental expense over the life of the lease resulting in deferred rent being reflected as a liability in the accompanying consolidated balance sheets. In addition, we have assumed various above and below market leases in connection with certain of our acquisitions. The difference between the present value of these lease obligations and the market rate at the date of the acquisition was recorded as a deferred rent liability or other long-term asset and is being amortized over the remaining lives of the respective leases. n. Stock-Based Compensation We record stock-based compensation expense, utilizing the straight-line method, for the cost of stock options, restricted stock, restricted stock units, performance units and shares of stock issued under the employee stock purchase plan (together, ‘‘Employee Stock-Based Awards’’). Stock-based compensation expense for Employee Stock-Based Awards included in the accompanying consolidated statements of operations for the years ended December 31, 2010, 2011 and 2012 was $20,378, including $3,104 in discontinued operations, ($15,672 after tax or $0.08 per basic and diluted share), $17,510, including $260 in discontinued operations, ($8,834 after tax or $0.05 per basic and diluted share) and $30,360 ($23,437 after tax or $0.14 per basic and $0.13 per diluted share), respectively. 91 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Stock-based compensation expense for Employee Stock-Based Awards included in the accompanying consolidated statements of operations related to continuing operations is as follows: Year Ended December 31, 2010 2011 2012 Cost of sales (excluding depreciation and amortization) . . . . . . . . . . . . . Selling, general and administrative expenses . . . . . . . . . . . . . . . . . . . . . . $ 730 16,544 $ 914 16,336 $ 1,392 28,968 Total stock-based compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $17,274 $17,250 $30,360 The benefits associated with the tax deductions in excess of recognized compensation cost are required to be reported as financing activities in the consolidated statements of cash flow. This requirement reduces reported operating cash flows and increases reported financing cash flows. As a result, net financing cash flows from continuing operations included $2,252, $919 and $1,045 for the years ended December 31, 2010, 2011 and 2012, respectively, from the benefits of tax deductions in excess of recognized compensation cost. The tax benefit of any resulting excess tax deduction increases the Additional Paid-in Capital (‘‘APIC’’) pool. Any resulting tax deficiency is deducted from the APIC pool. Stock Options Under our various stock option plans, options were granted with exercise prices equal to the market price of the stock on the date of grant. The majority of our options become exercisable ratably over a period of five years and generally have a contractual life of ten years, unless the holder’s employment is terminated sooner. Certain of the options we issue become exercisable ratably over a period of ten years and have a contractual life of 12 years, unless the holder’s employment is terminated sooner. As of December 31, 2012, ten-year vesting options represent 9.3% of total outstanding options. Beginning in 2011, certain of the options we issue become exercisable ratably over a period of three years and have a contractual life of ten years, unless the holder’s employment is terminated sooner. As of December 31, 2012, three-year vesting options represent 14.4% of total outstanding options. Our non-employee directors are considered employees for purposes of our stock option plans and stock option reporting. Options granted to our non-employee directors generally become exercisable after one year. In December 2008, we amended each of the Iron Mountain Incorporated 2002 Stock Incentive Plan, the Iron Mountain Incorporated 1997 Stock Option Plan and the LiveVault Corporation 2001 Stock Incentive Plan (each a ‘‘Plan’’ and, collectively, the ‘‘Plans’’) to provide that any unvested options and other awards granted under each respective Plan shall vest immediately should an employee be terminated by the Company, or terminate his or her own employment for good reason (as defined in each Plan), in connection with a vesting change in control (as defined in each Plan). The Mimosa Systems, Inc. 2009 Equity Incentive Plan and the Mimosa Systems, Inc. 2003 Stock Plan were similarly amended in June 2010. 92 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) A total of 38,917,411 shares of common stock have been reserved for grants of options and other rights under our various stock incentive plans. The number of shares available for grant at December 31, 2012 was 6,801,350. The weighted average fair value of options granted in 2010, 2011 and 2012 was $7.71, $7.42 and $7.00 per share, respectively. These values were estimated on the date of grant using the Black-Scholes option pricing model. The following table summarizes the weighted average assumptions used for grants in the year ended December 31: Weighted Average Assumptions 2010 2011 2012 Expected volatility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Risk-free interest rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expected dividend yield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expected life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32.8% 2.48% 1.2% 33.4% 2.40% 3% 33.8% 1.24% 3% 6.4 Years 6.3 Years 6.3 Years Expected volatility is calculated utilizing daily historical volatility over a period that equates to the expected life of the option. The risk-free interest rate was based on the U.S. Treasury interest rates whose term is consistent with the expected life of the stock options. Expected dividend yield is considered in the option pricing model and represents our current annualized expected per share dividends over the current trade price of our common stock. The expected life (estimated period of time outstanding) of the stock options granted is estimated using the historical exercise behavior of employees. A summary of option activity for the year ended December 31, 2012 is as follows: Outstanding at December 31, 2011 . . . . . . . . . . . . . . . . . Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Issued in connection with special dividend . . . . . . . . . . . . Exercised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forfeited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weighted Average Remaining Contractual Term Aggregate Intrinsic Value Weighted Average Exercise Price $25.73 25.76 N/A 21.53 22.74 28.49 Options 7,118,458 21,472 856,019 (1,772,947) (271,462) (43,438) Outstanding at December 31, 2012 . . . . . . . . . . . . . . . . . 5,908,102 $23.39 Options exercisable at December 31, 2012 . . . . . . . . . . . . 3,748,668 $23.42 Options expected to vest . . . . . . . . . . . . . . . . . . . . . . . . . 2,021,352 $23.35 5.88 5.11 7.26 $45,908 $29,251 $15,572 93 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) The following table provides the aggregate intrinsic value of stock options exercised for the years ended December 31, 2010, 2011 and 2012: Year Ended December 31, 2010 2011 2012 Aggregate intrinsic value of stock options exercised . . . . . . . . . . . . . . . . $12,063 $37,901 $15,859 Restricted Stock and Restricted Stock Units Under our various stock option plans, we may also issue grants of restricted stock or restricted stock units (‘‘RSUs’’). Our restricted stock and RSUs generally have a three to five year vesting period. As a result of an amendment to our RSUs approved by our Compensation Committee of our board of directors in October 2012, all RSUs now accrue dividend equivalents associated with the underlying stock as we declare dividends. Dividends will generally be paid to holders of RSUs in cash upon the vesting date of the associated RSU and will be forfeited if the RSU does not vest. We accrued approximately $1,378 of cash dividends on RSUs for the year ended December 31, 2012. The fair value of restricted stock and RSUs is the excess of the market price of our common stock at the date of grant over the purchase price (which is typically zero). A summary of restricted stock and RSUs activity for the year ended December 31, 2012 is as follows: Non-vested at December 31, 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Issued in connection with special dividend . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forfeited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restricted Stock and RSUs 610,951 898,093 122,589 (286,931) (41,038) Non-vested at December 31, 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,303,664 Weighted- Average Grant-Date Fair Value $28.85 30.08 N/A 28.91 27.51 $29.89 The total fair value of restricted stock vested for the years ended December 31, 2010, 2011 and 2012 was $13, $13 and $1, respectively. No RSUs vested during 2010. The total fair value of RSUs vested for the years ended December 31, 2011 and 2012 was $931 and $8,296, respectively. Performance Units Under our various stock option plans, we may also issue grants of performance units (‘‘PUs’’). The number of PUs earned is determined based on our performance against predefined targets, which for grants of PUs made in 2011 and 2012 were calendar year revenue growth and return on invested capital (‘‘ROIC’’). The range of payout is zero to 150% of the number of granted PUs. The number of PUs earned is determined based on actual performance at the end of the one-year performance period, and the award will be settled in shares of our common stock, subject to cliff vesting, three years from 94 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) the date of the original PU grant. Additionally, employees who subsequently terminate their employment after the end of the one-year performance period and on or after attaining age 55 and completing 10 years of qualifying service (the ‘‘retirement criteria’’) shall immediately and completely vest in any PUs earned based on the actual achievement against the predefined targets as discussed above. As a result, PUs will be expensed over the shorter of (1) the vesting period, (2) achievement of the retirement criteria, which such achievement may occur as early as one year after the date of grant, or (3) a maximum of three years. As a result of an amendment to our PUs approved by our Compensation Committee of our board of directors in October 2012, all PUs now accrue dividend equivalents associated with the underlying stock as we declare dividends. Dividends will generally be paid to holders of PUs in cash upon the vesting date of the associated PU and will be forfeited if the PU does not vest. We accrued approximately $369 of cash dividends on PUs for the year ended December 31, 2012. In 2011 and 2012, we issued 154,239 and 221,781 PUs, respectively. During the one-year performance period, we will forecast the likelihood of achieving the predefined annual revenue growth and ROIC targets in order to calculate the expected PUs to be earned. We will record a compensation charge based on either the forecasted PUs to be earned (during the one-year performance period) or the actual PUs earned (at the one-year anniversary date) over the vesting period for each individual grant as described above. No PUs vested during 2011. The total fair value of earned PUs that vested during the year ended December 31, 2012 was $4,285. As of December 31, 2012, we expected 98.2% achievement of the predefined revenue and ROIC targets associated with the grants made in 2012. A summary of PU activity for the year ended December 31, 2012 is as follows: PUs Original Awards PUs Adjustment(1) Total PUs Awards Non-vested at December 31, 2011 . . . . . . . . . . . . . Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Issued in connection with special dividend . . . . . . . Vested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forfeited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112,749 221,781 32,495 (124,914) (6,018) — 12,012 1,392 (17,851) — 112,749 233,793 33,887 (142,765) (6,018) Non-vested at December 31, 2012 . . . . . . . . . . . . . 236,093 (4,447) 231,646 Weighted- Average Grant-Date Fair Value $29.37 29.48 N/A 30.01 28.63 $29.12 (1) Represents the additional number of PUs based on either (a) the final performance criteria achievement at the end of the one-year performance period or (b) a change in estimated awards based on the forecasted performance against the predefined targets. Employee Stock Purchase Plan We offer an employee stock purchase plan (the ‘‘ESPP’’) in which participation is available to substantially all U.S. and Canadian employees who meet certain service eligibility requirements. The ESPP provides a way for our eligible employees to become stockholders on favorable terms. The ESPP 95 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) provides for the purchase of our common stock by eligible employees through successive offering periods. We generally have two six-month offering periods per year, the first of which begins June 1 and ends November 30 and the second of which begins December 1 and ends May 31. During each offering period, participating employees accumulate after-tax payroll contributions, up to a maximum of 15% of their compensation, to pay the exercise price of their options. Participating employees may withdraw from an offering period before the purchase date and obtain a refund of the amounts withheld as payroll deductions. At the end of the offering period, outstanding options are exercised, and each employee’s accumulated contributions are used to purchase our common stock. The price for shares purchased under the ESPP is 95% of the fair market price at the end of the offering period, without a look-back feature. As a result, we do not recognize compensation cost for the ESPP shares purchased. The ESPP was amended and approved by our stockholders on May 26, 2005 and the number of shares available for purchase under the ESPP was increased to 3,487,500. For the years ended December 31, 2010, 2011 and 2012, there were 257,381 shares, 154,559 shares and 151,285 shares, respectively, purchased under the ESPP. The number of shares available for purchase under the ESPP at December 31, 2012 was 279,226. As of December 31, 2012, unrecognized compensation cost related to the unvested portion of our Employee Stock-Based Awards was $44,255 and is expected to be recognized over a weighted-average period of 2.2 years. We generally issue shares for the exercises of stock options, restricted stock, RSUs, PUs and shares under our ESPP from unissued reserved shares. o. Income Taxes Accounting for income taxes requires the recognition of deferred tax assets and liabilities for the expected future tax consequences of temporary differences between the tax and financial reporting basis of assets and liabilities and for loss and credit carryforwards. Valuation allowances are provided when recovery of deferred tax assets is not considered more likely than not. We have elected to recognize interest and penalties associated with uncertain tax positions as a component of the provision (benefit) for income taxes in the accompanying consolidated statements of operations. p. Income (Loss) Per Share—Basic and Diluted Basic income (loss) per common share is calculated by dividing income (loss) by the weighted average number of common shares outstanding. The calculation of diluted income (loss) per share is consistent with that of basic income (loss) per share but gives effect to all potential common shares (that is, securities such as options, warrants or convertible securities) that were outstanding during the period, unless the effect is antidilutive. 96 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) The following table presents the calculation of basic and diluted income (loss) per share: Income (Loss) from continuing operations . . . . . . . . . . . Total (loss) income from discontinued operations (see Note 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net (loss) income attributable to Iron Mountain Incorporated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weighted-average shares—basic . . . . . . . . . . . . . . . . . . . Effect of dilutive potential stock options . . . . . . . . . . . . . Effect of dilutive potential restricted stock, RSUs and Year Ended December 31, 2010 2011 2012 $ $ $ 166,739 $ 246,412 (219,417) $ 153,180 (57,586) $ 395,538 $ $ $ 183,493 (8,659) 171,708 201,991,000 — 194,777,000 1,060,477 173,604,000 914,308 PUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . — 100,136 349,128 Weighted-average shares—diluted . . . . . . . . . . . . . . . . . . 201,991,000 195,937,613 174,867,436 Earnings (Losses) per share—basic: Income (Loss) from continuing operations . . . . . . . . . . . Total (loss) income from discontinued operations (see Note 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net (loss) income attributable to Iron Mountain Incorporated—basic . . . . . . . . . . . . . . . . . . . . . . . . . . Earnings (Losses) per share—diluted: Income (Loss) from continuing operations . . . . . . . . . . . Total (loss) income from discontinued operations (see Note 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net (loss) income attributable to Iron Mountain Incorporated—diluted . . . . . . . . . . . . . . . . . . . . . . . . . Antidilutive stock options, RSUs and PUs, excluded from the calculation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ $ $ $ $ $ q. New Accounting Pronouncements 0.83 $ 1.27 (1.09) $ 0.79 (0.29) $ 2.03 0.83 $ 1.26 (1.09) $ 0.78 (0.29) $ 2.02 $ $ $ $ $ $ 1.06 (0.05) 0.99 1.05 (0.05) 0.98 9,305,328 3,973,760 1,286,150 In September 2011, the Financial Accounting Standards Board issued Accounting Standards Update (‘‘ASU’’) No. 2011-08, Intangibles—Goodwill and Other (Topic 350): Testing Goodwill for Impairment. ASU No. 2011-08 allows, but does not require, entities to first assess qualitatively whether it is necessary to perform the two-step goodwill impairment test. If an entity believes, as a result of its qualitative assessment, that it is more likely than not that the fair value of a reporting unit is less than its carrying amount, the quantitative two-step impairment test is required; otherwise, no further testing 97 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) is required. We adopted ASU No. 2011-08 as of January 1, 2012. The adoption of ASU No. 2011-08 did not have an impact on our consolidated financial position, results of operations or cash flows. r. Allowance for Doubtful Accounts and Credit Memo Reserves We maintain an allowance for doubtful accounts and credit memos for estimated losses resulting from the potential inability of our customers to make required payments and potential disputes regarding billing and service issues. When calculating the allowance, we consider our past loss experience, current and prior trends in our aged receivables and credit memo activity, current economic conditions and specific circumstances of individual receivable balances. If the financial condition of our customers were to significantly change, resulting in a significant improvement or impairment of their ability to make payments, an adjustment of the allowance may be required. We consider accounts receivable to be delinquent after such time as reasonable means of collection have been exhausted. We charge-off uncollectible balances as circumstances warrant, generally, no later than one year past due. Rollforward of allowance for doubtful accounts and credit memo reserves is as follows: Year Ended December 31, Balance at Beginning of the Year Credit Memos Charged to Revenue Allowance for Bad Debts Charged to Expense Other(1) Deductions(2) 2010 . . . . . . . . . . . . . . . . . 2011 . . . . . . . . . . . . . . . . . 2012 . . . . . . . . . . . . . . . . . $19,595 20,747 23,277 $42,204 39,343 39,723 $11,801 9,506 8,323 $(481) (205) 977 $(52,372) (46,114) (47,091) Balance at End of the Year $20,747 23,277 25,209 (1) Primarily consists of recoveries of previously written-off accounts receivable, allowances of businesses acquired and the impact associated with currency translation adjustments. (2) Primarily consists of the issuance of credit memos and the write-off of accounts receivable. s. Concentrations of Credit Risk Financial instruments that potentially subject us to market risk consist principally of cash and cash equivalents (including money market funds and time deposits), restricted cash (primarily U.S. Treasuries) and accounts receivable. The only significant concentrations of liquid investments as of both December 31, 2011 and 2012 relate to cash and cash equivalents and restricted cash held on deposit with five global banks and one ‘‘Triple A’’ rated money market fund and five global banks and two ‘‘Triple A’’ rated money market funds, respectively, which we consider to be large, highly-rated investment-grade institutions. As per our risk management investment policy, we limit exposure to concentration of credit risk by limiting the amount invested in any one mutual fund to a maximum of $50,000 or in any one financial institution to a maximum of $75,000. As of December 31, 2011 and 2012, our cash and cash equivalents and restricted cash balance was $214,955 and $277,027, respectively, including money market funds and time deposits amounting to $181,823 and $218,629, respectively. A substantial portion of the money market funds is invested in U.S. Treasuries. 98 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) t. Fair Value Measurements Entities are permitted under GAAP to elect to measure many financial instruments and certain other items at either fair value or cost. We did not elect the fair value measurement option for any of our financial assets or liabilities. Our financial assets or liabilities are measured using inputs from the three levels of the fair value hierarchy. A financial asset or liability’s classification within the hierarchy is determined based on the lowest level input that is significant to the fair value measurement. The three levels of the fair value hierarchy are as follows: Level 1—Inputs are unadjusted quoted prices in active markets for identical assets or liabilities that we have the ability to access at the measurement date. Level 2—Inputs include quoted prices for similar assets and liabilities in active markets, quoted prices for identical or similar assets or liabilities in markets that are not active, inputs other than quoted prices that are observable for the asset or liability (i.e., interest rates, yield curves, etc.), and inputs that are derived principally from or corroborated by observable market data by correlation or other means (market corroborated inputs). Level 3—Unobservable inputs that reflect our assumptions about the assumptions that market participants would use in pricing the asset or liability. The following tables provide the assets and liabilities carried at fair value measured on a recurring basis as of December 31, 2011 and 2012, respectively: Description Fair Value Measurements at December 31, 2011 Using Total Carrying Quoted prices Value at December 31, 2011 in active markets (Level 1) Significant other observable inputs (Level 2) Significant unobservable inputs (Level 3) Money Market Funds(1) . . . . . . . . . . . . . . . . Time Deposits(1) . . . . . . . . . . . . . . . . . . . . . Trading Securities . . . . . . . . . . . . . . . . . . . . . Derivative Assets(3) . . . . . . . . . . . . . . . . . . . Derivative Liabilities(3) . . . . . . . . . . . . . . . . . $ 35,110 146,713 9,124 2,803 435 $ — — 8,497(2) — — $ 35,110 146,713 627(1) 2,803 435 $— — — — — 99 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Description Fair Value Measurements at December 31, 2012 Using Total Carrying Quoted prices Value at December 31, 2012 in active markets (Level 1) Significant other observable inputs (Level 2) Significant unobservable inputs (Level 3) Money Market Funds(1) . . . . . . . . . . . . . . . . Time Deposits(1) . . . . . . . . . . . . . . . . . . . . . Trading Securities . . . . . . . . . . . . . . . . . . . . . Derivative Liabilities(3) . . . . . . . . . . . . . . . . . $ 68,800 149,829 11,071 1,522 $ — — 10,525(2) — $ 68,800 149,829 546(1) 1,522 $— — — — (1) Money market funds and time deposits (including certain trading securities) are measured based on quoted prices for similar assets and/or subsequent transactions. (2) Securities are measured at fair value using quoted market prices. (3) Our derivative assets and liabilities primarily relate to short-term (six months or less) foreign currency contracts that we have entered into to hedge our intercompany exposures denominated in British pounds sterling and Australian dollars. We calculate the fair value of such forward contracts by adjusting the spot rate utilized at the balance sheet date for translation purposes by an estimate of the forward points observed in active markets. Disclosures are required in the financial statements for items measured at fair value on a non-recurring basis. We did not have any material items that are measured at fair value on a non-recurring basis for the years ended December 31, 2010, 2011 and 2012, except goodwill calculated based on Level 3 inputs, as more fully disclosed in Note 2.g. u. Available-for-sale and Trading Securities We have one trust that holds marketable securities. Marketable securities are classified as available-for-sale or trading. As of December 31, 2011 and 2012, the fair value of the money market and mutual funds included in this trust amounted to $9,124 and $11,071, respectively, and were included in prepaid expenses and other in the accompanying consolidated balance sheets. We classified these marketable securities included in the trust as trading, and included in other expense (income), net in the accompanying consolidated statement of operations realized and unrealized net gains of $1,221, net losses of $321 and net gains of $1,292 for the years ended December 31, 2010, 2011 and 2012, respectively. v. Investments As of December 31, 2012, we have investments in joint ventures, including noncontrolling interests, in Iron Mountain A/S of 32% (Denmark) and in Kelman Technologies Inc. of 25% (U.S. and Canada). These investments are accounted for using the equity method because we exercise significant influence over these entities and their operations. As of December 31, 2011 and 2012, the carrying value related to our equity investments was $3,499 and $398, respectively, included in other assets in the accompanying consolidated balance sheets. Additionally, we have a 4% investment in Crossroads Systems, Inc. (U.S.) and its carrying value as of December 31, 2012 was $1,672. 100 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) w. Accumulated Other Comprehensive Items, Net Accumulated other comprehensive items, net consists of foreign currency translation adjustments as of December 31, 2011 and 2012. x. Other Expense (Income), Net Other expense (income), net consists of the following: Foreign currency transaction losses (gains), net . . . . . . . . . . . . . . . . . . . . Debt extinguishment expense, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5,664 1,792 1,312 $17,352 993 (5,302) $10,223 10,628 (4,789) $8,768 $13,043 $16,062 Year Ended December 31, 2010 2011 2012 3. Derivative Instruments and Hedging Activities We have entered into a number of separate forward contracts to hedge our exposures in British pounds sterling and Australian dollars. As of December 31, 2012, we had (1) an outstanding forward contract to purchase $201,159 U.S. dollars and sell 125,000 British pounds sterling to hedge our intercompany exposures with our European operations and (2) an outstanding forward contract to purchase $77,250 U.S. dollars and sell 75,000 Australian dollars to hedge our intercompany exposures with our Australian subsidiary. At the maturity of the forward contracts, we may enter into new forward contracts to hedge movements in the underlying currencies. At the time of settlement, we either pay or receive the net settlement amount from the forward contract and recognize this amount in other (income) expense, net in the accompanying statement of operations as a realized foreign exchange gain or loss. At the end of each month, we mark the outstanding forward contracts to market and record an unrealized foreign exchange gain or loss for the mark-to-market valuation. We have not designated these forward contracts as hedges. During the years ended December 31, 2010, 2011 and 2012, there was $2,030 in net cash receipts, $1,092 in net cash disbursements and $9,116 in net cash disbursements, respectively, included in cash from operating activities from continuing operations related to settlements associated with these foreign currency forward contracts. The following table provides the fair value of our derivative instruments as of December 31, 2011 and 2012 and their gains and losses for the years ended December 31, 2010, 2011 and 2012: Asset Derivatives December 31, Derivatives Not Designated as Hedging Instruments 2011 Balance Sheet Location Fair Value 2012 Balance Sheet Location Foreign exchange contracts . . Prepaid expenses and other $2,803 Prepaid expenses and other Total . . . . . . . . . . . . . . . . . . $2,803 Fair Value $ — $ — 101 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 3. Derivative Instruments and Hedging Activities (Continued) Derivatives Not Designated as Hedging Instruments 2011 Balance Sheet Location Foreign exchange contracts . . . . . . . . . Accrued expenses Total . . . . . . . . . . . . . . . . . . . . . . . . . Liability Derivatives December 31, 2012 Balance Sheet Location Accrued expenses Fair Value $435 $435 Fair Value $1,522 $1,522 Derivatives Not Designated as Hedging Instruments Location of (Gain) Loss Recognized in Income on Derivative Amount of (Gain) Loss Recognized in Income on Derivatives December 31, 2010 2011 2012 Foreign exchange contracts . . . . . . . . . . . . . . . Other expense (income), net $2,025 $(1,209) $13,007 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $2,025 $(1,209) $13,007 We have designated a portion of our 63⁄4% Euro Senior Subordinated Notes due 2018 issued by IMI (the ‘‘63⁄4% Notes’’) as a hedge of net investment of certain of our Euro denominated subsidiaries. For the years ended December 31, 2010, 2011 and 2012, we designated on average 74,750, 86,750 and 101,167 Euros, respectively, of the 63⁄4% Notes as a hedge of net investment of certain of our Euro denominated subsidiaries. As a result, we recorded foreign exchange gains of $7,392 ($4,620, net of tax) related to the change in fair value of such debt due to currency translation adjustments, which is a component of accumulated other comprehensive items, net included in stockholders’ equity for the year ended December 31, 2010. We recorded foreign exchange gains of $8,634 ($5,411, net of tax) related to the change in fair value of such debt due to currency translation adjustments, which is a component of accumulated other comprehensive items, net included in stockholders’ equity for the year ended December 31, 2011. We recorded foreign exchange losses of $4,408 ($2,668, net of tax) related to the change in fair value of such debt due to currency translation adjustments, which is a component of accumulated other comprehensive items, net included in stockholders’ equity for the year ended December 31, 2012. As of December 31, 2012, cumulative net gains of $10,722, net of tax are recorded in accumulated other comprehensive items, net associated with this net investment hedge. 102 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 4. Debt Long-term debt comprised the following: Revolving Credit Facility(1) . . . . . . . . . . . . . . . . . . . Term Loan Facility(1) . . . . . . . . . . . . . . . . . . . . . . . 71⁄4% GBP Senior Subordinated Notes due 2014 (the ‘‘71⁄4% Notes’’)(2)(3) . . . . . . . . . . . . . . . . . . . . . . 65⁄8% Senior Subordinated Notes due 2016 (the ‘‘65⁄8% Notes’’)(2)(3) . . . . . . . . . . . . . . . . . . . . . . 71⁄2% CAD Senior Subordinated Notes due 2017 (the ‘‘Subsidiary Notes’’)(2)(4) . . . . . . . . . . . . . . . . . . . 83⁄4% Senior Subordinated Notes due 2018 (the December 31, 2011 December 31, 2012 Carrying Amount Fair Value Carrying Amount Fair Value $ 96,000 487,500 $ 96,000 487,500 $ 55,500 462,500 $ 55,500 462,500 233,115 233,115 242,813 242,813 318,025 320,400 — — 171,273 174,698 175,875 181,591 ‘‘83⁄4% Notes’’)(2)(3) . . . . . . . . . . . . . . . . . . . . . . 200,000 209,000 — — 8% Senior Subordinated Notes due 2018 (the ‘‘8% Notes’’)(2)(3) . . . . . . . . . . . . . . . . . . . . . . . . . . . 63⁄4% Euro Senior Subordinated Notes due 2018 (the ‘‘63⁄4% Notes’’)(2)(3) . . . . . . . . . . . . . . . . . . . . . . 73⁄4% Senior Subordinated Notes due 2019 (the 49,806 47,607 49,834 56,052 328,750 312,352 335,152 341,753 ‘‘73⁄4% Notes’’)(2)(3) . . . . . . . . . . . . . . . . . . . . . . 400,000 422,750 400,000 451,000 8% Senior Subordinated Notes due 2020 (the ‘‘8% Notes due 2020’’)(2)(3) . . . . . . . . . . . . . . . . . . . . 300,000 313,313 300,000 317,250 83⁄8% Senior Subordinated Notes due 2021 (the ‘‘83⁄8% Notes’’)(2)(3) . . . . . . . . . . . . . . . . . . . . . . 548,346 586,438 548,518 610,500 53⁄4% Senior Subordinated Notes due 2024 (the ‘‘53⁄4% Notes’’)(2)(3) . . . . . . . . . . . . . . . . . . . . . . Real Estate Mortgages, Capital Leases and Other(5) . — 220,773 — 1,000,000 254,811 220,773 1,012,500 254,811 Total Long-term Debt . . . . . . . . . . . . . . . . . . . . . . . Less Current Portion . . . . . . . . . . . . . . . . . . . . . . . . 3,353,588 (73,320) Long-term Debt, Net of Current Portion . . . . . . . . . $3,280,268 3,825,003 (92,887) $3,732,116 (1) The capital stock or other equity interests of most of our U.S. subsidiaries, and up to 66% of the capital stock or other equity interests of our first-tier foreign subsidiaries, are pledged to secure these debt instruments, together with all intercompany obligations of subsidiaries owed to us or to one of our U.S. subsidiary guarantors or Iron Mountain Canada Corporation (‘‘Canada Company’’) and all promissory notes held by us or one of our U.S. subsidiary guarantors or Canada Company. The fair value of this long-term debt approximates the carrying value (as borrowings under these debt instruments are based on current variable market interest rates, which are subject to change based on our consolidated leverage ratio, as of December 31, 2011 and 2012, respectively). 103 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 4. Debt (Continued) (2) The fair values of these debt instruments are based on quoted market prices for these notes on December 31, 2011 and 2012, respectively. (3) Collectively, the ‘‘Parent Notes.’’ IMI is the direct obligor on the Parent Notes, which are fully and unconditionally guaranteed, on a senior subordinated basis, by substantially all of its direct and indirect 100% owned U.S. subsidiaries (the ‘‘Guarantors’’). These guarantees are joint and several obligations of the Guarantors. Canada Company and the remainder of our subsidiaries do not guarantee the Parent Notes. (4) Canada Company is the direct obligor on the Subsidiary Notes, which are fully and unconditionally guaranteed, on a senior subordinated basis, by IMI and the Guarantors. These guarantees are joint and several obligations of IMI and the Guarantors. (5) Includes (a) real estate mortgages of $5,232 and $4,305 as of December 31, 2011 and 2012, respectively, which bear interest at rates ranging from 4.6% to 5.5% and are payable in various installments through 2021, (b) capital lease obligations of $207,300 and $235,826 as of December 31, 2011 and 2012, respectively, which bear a weighted average interest rate of 5.2% as of December 31, 2012 and (c) other various notes and other obligations, which were assumed by us as a result of certain acquisitions, of $8,241 and $14,680 as of December 31, 2011 and 2012, respectively, and bear a weighted average interest rate of 16.2% as of December 31, 2012. We believe The fair value of this debt approximates its carrying value. a. Revolving Credit Facility and Term Loan On June 27, 2011, we entered into a credit agreement that consists of (1) revolving credit facilities under which we can borrow, subject to certain limitations as defined in the credit agreement, up to an aggregate amount of $725,000 (including Canadian dollars, British pounds sterling and Euros, among other currencies) (the ‘‘Revolving Credit Facility’’) and (2) a $500,000 term loan facility (the ‘‘Term Loan Facility,’’ and collectively with the Revolving Credit Facility, the ‘‘Credit Agreement’’). We have the right to request an increase in the aggregate amount available to be borrowed under the Credit Agreement up to a maximum of $1,800,000. The Revolving Credit Facility is supported by a group of 19 banks. IMI, Iron Mountain Information Management, Inc. (‘‘IMIM’’), Canada Company, Iron Mountain Europe (Group) Limited (‘‘IME’’), Iron Mountain Australia Pty Ltd., Iron Mountain Switzerland Gmbh and any other subsidiary of IMIM designated by IMIM (the ‘‘Other Subsidiaries’’) may, with the consent of the administrative agent, as defined in the Credit Agreement, borrow under certain of the following tranches of the Revolving Credit Facility: (1) tranche one in the amount of $400,000 is available to IMI and IMIM in U.S. dollars, British pounds sterling and Euros; (2) tranche two in the amount of $150,000 is available to IMI or IMIM in either U.S. dollars or Canadian dollars and available to Canada Company in Canadian dollars; and (3) tranche three in the amount of $175,000 is available to IMI or IMIM and the Other Subsidiaries in U.S. dollars, Canadian dollars, British pounds sterling, Euros and Australian dollars, among others. The Revolving Credit Facility terminates on June 27, 2016, at which point all revolving credit loans under such facility become due. With respect to the Term Loan Facility, loan payments are required through maturity on June 27, 2016 in equal quarterly installments of the aggregate annual amounts based upon the following percentage of the original principal amount in the table below (except that each of the first three quarterly 104 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 4. Debt (Continued) installments in the fifth year shall be 10% of the original principal amount and the final quarterly installment in the fifth year shall be 35% of the original principal): Year Ending June 30, 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 30, 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 30, 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 30, 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 27, 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Percentage 5% 5% 10% 15% 65% The Term Loan Facility may be prepaid without penalty or premium, in whole or in part, at any time. IMI and IMIM guarantee the obligations of each of the subsidiary borrowers. The capital stock or other equity interests of most of our U.S. subsidiaries, and up to 66% of the capital stock or other equity interests of our first-tier foreign subsidiaries, are pledged to secure the Credit Agreement, together with all intercompany obligations of subsidiaries owed to us or to one of our U.S. subsidiary guarantors or Canada Company and all promissory notes held by us or one of our U.S. subsidiary guarantors or Canada Company. The interest rate on borrowings under the Credit Agreement varies depending on our choice of interest rate and currency options, plus an applicable margin, which varies based on certain financial ratios. Additionally, the Credit Agreement requires the payment of a commitment fee on the unused portion of the Revolving Credit Facility, which fee ranges from between 0.3% to 0.5% based on certain financial ratios. There are also fees associated with any outstanding letters of credit. As of December 31, 2012, we had $55,500 of outstanding borrowings under the Revolving Credit Facility, all of which was denominated in U.S. dollars; we also had various outstanding letters of credit totaling $2,321. The remaining availability under the Revolving Credit Facility on December 31, 2012, based on IMI’s leverage ratio, which is calculated based on the last 12 months’ earnings before interest, taxes, depreciation and amortization (‘‘EBITDA’’) and other adjustments as defined in the Credit Agreement and current external debt, was $667,179. The interest rate in effect under the Revolving Credit Facility and Term Loan Facility was 4.0% and 2.0%, respectively, as of December 31, 2012. For the years ended December 31, 2010, 2011 and 2012, we recorded commitment fees and letters of credit fees of $2,399, $2,123 and $2,306, respectively, based on the unused balances under our revolving credit facilities and outstanding letters of credit. The Credit Agreement, our indentures and other agreements governing our indebtedness contain certain restrictive financial and operating covenants, including covenants that restrict our ability to complete acquisitions, pay cash dividends, incur indebtedness, make investments, sell assets and take certain other corporate actions. The covenants do not contain a rating trigger. Therefore, a change in our debt rating would not trigger a default under the Credit Agreement, our indentures or other agreements governing our indebtedness. The Credit Agreement, as well as our indentures, use EBITDA-based calculations as primary measures of financial performance, including leverage and fixed charge coverage ratios. IMI’s revolving credit and term leverage ratio was 3.4 and 3.9 as of December 31, 2011 and 2012, respectively, compared to a maximum allowable ratio of 5.5 under the Credit Agreement. Similarly, our bond leverage ratio, per the indentures, was 3.9 and 5.3 as of December 31, 2011 and 2012, respectively, compared to a maximum allowable ratio of 6.5. IMI’s revolving credit and term loan fixed charge coverage ratio was 1.5 and 1.3 as of December 31, 2011 and 105 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 4. Debt (Continued) 2012, respectively, compared to a minimum allowable ratio of 1.2 under the Credit Agreement. Noncompliance with these leverage and fixed charge coverage ratios would have a material adverse effect on our financial condition and liquidity. b. Notes Issued under Indentures As of December 31, 2012, we had eight series of senior subordinated notes issued under various indentures, seven of which are direct obligations of the parent company, IMI; one (the Subsidiary Notes) is a direct obligation of Canada Company; and all are subordinated to debt outstanding under the Credit Agreement: (cid:127) 150,000 British pounds sterling principal amount of notes maturing on April 15, 2014 and bearing interest at a rate of 71⁄4% per annum, payable semi-annually in arrears on April 15 and October 15; (cid:127) 175,000 CAD principal amount of notes maturing on March 15, 2017 and bearing interest at a rate of 71⁄2% per annum, payable semi-annually in arrears on March 15 and September 15 (the Subsidiary Notes); (cid:127) $50,000 principal amount of notes maturing on October 15, 2018 and bearing interest at a rate of 8% per annum, payable semi-annually in arrears on April 15 and October 15; (cid:127) 255,000 Euro principal amount of notes maturing on October 15, 2018 and bearing interest at a rate of 63⁄4% per annum, payable semi-annually in arrears on April 15 and October 15; (cid:127) $400,000 principal amount of notes maturing on October 1, 2019 and bearing interest at a rate of 73⁄4% per annum, payable semi-annually in arrears on April 1 and October 1; (cid:127) $300,000 principal amount of notes maturing on June 15, 2020 and bearing interest at a rate of 8% per annum, payable semi-annually in arrears on June 15 and December 15; (cid:127) $550,000 principal amount of notes maturing on August 15, 2021 and bearing interest at a rate of 83⁄8% per annum, payable semi-annually in arrears on February 15 and August 15; and (cid:127) $1,000,000 principal amount of notes maturing on August 15, 2024 and bearing interest at a rate of 53⁄4% per annum, payable semi-annually in arrears on February 15 and August 15. The Parent Notes and the Subsidiary Notes are fully and unconditionally guaranteed, on a senior subordinated basis, by the Guarantors. These guarantees are joint and several obligations of the Guarantors. The remainder of our subsidiaries do not guarantee the senior subordinated notes. Additionally, IMI guarantees the Subsidiary Notes. Canada Company does not guarantee the Parent Notes. In August 2012, we completed an underwritten public offering of $1,000,000 in aggregate principal amount of the 53⁄4% Notes, which were issued at 100% of par. Our net proceeds of $985,000, after paying the underwriters’ discounts and commissions, were used to redeem all of the outstanding 65⁄8% Notes and 83⁄4% Notes and to repay existing indebtedness under our Revolving Credit Facility, and the balance will be used for general corporate purposes, including funding a portion of the costs we expect to incur in connection with our proposed conversion to a real estate investment trust (‘‘REIT’’). 106 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 4. Debt (Continued) In August 2012, we redeemed (1) the $320,000 aggregate principal amount outstanding of the 65⁄8% Notes at 100% of par, plus accrued and unpaid interest, and (2) the $200,000 aggregate principal amount outstanding of the 83⁄4% Notes at 102.9% of par, plus accrued and unpaid interest. We recorded a charge to other expense (income), net of $10,628 in the third quarter of 2012 related to the early extinguishment of the 65⁄8% Notes and 83⁄4% Notes. This charge consists of the call premium, original issue discounts and deferred financing costs related to the 65⁄8% Notes and 83⁄4% Notes. We recorded a charge of $1,843 to other expense (income), net in the second quarter of 2011 related to the early retirement of the previous revolving credit and term loan facilities, representing a write-off of deferred financings costs. In September 2010, we redeemed $200,000 of the $431,255 aggregate principal amount outstanding of our 73⁄4% Senior Subordinated Notes due 2015 (the ‘‘73⁄4% Notes due 2015’’) at a redemption price of $1,012.92 for each one thousand dollars of principal amount of notes redeemed, plus accrued and unpaid interest. We recorded a charge to other expense (income), net of $1,792 in the third quarter of 2010 related to the early extinguishment of our 73⁄4% Notes due 2015 that were redeemed. This charge consists of the call premium and deferred financing costs, net of original issue premiums related to our 73⁄4% Notes due 2015 that were redeemed. In January 2011, we redeemed the remaining $231,255 aggregate principal amount outstanding of our 73⁄4% Notes due 2015 at a redemption price of one thousand dollars for each one thousand dollars of principal amount of notes redeemed, plus accrued and unpaid interest. We recorded a gain to other expense (income), net of $850 in the first quarter of 2011 related to the early extinguishment of our 73⁄4% Notes due 2015 that were redeemed. This gain consists of original issue premiums, net of deferred financing costs related to our 73⁄4% Notes due 2015 that were redeemed. Each of the indentures for the notes provides that we may redeem the outstanding notes, in whole or in part, upon satisfaction of certain terms and conditions. In any redemption, we are also required to pay all accrued but unpaid interest on the outstanding notes. The following table presents the various redemption dates and prices of the senior subordinated notes. The redemption dates reflect the date at or after which the notes may be redeemed at our option at a premium redemption price. After these dates, the notes may be redeemed at 100% of face value: Redemption Date April 15, March 15, October 15, October 15, October 1, June 15, August 15, August 15, 71⁄4% Notes 71⁄2% Notes 8% Notes 63⁄4% Notes 73⁄4% Notes Notes 8% 83⁄8% Notes 53⁄4% Notes 2012 . . . . . . . . . . . . . . . . . 2013 . . . . . . . . . . . . . . . . . 2014 . . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . . 2017 . . . . . . . . . . . . . . . . . 2018 . . . . . . . . . . . . . . . . . 2019 . . . . . . . . . . . . . . . . . 2020 . . . . . . . . . . . . . . . . . — 100.000% 103.750% 102.667% 102.250% 100.000% 102.500% 101.333% 101.125% 100.000% 101.250% 100.000% 100.000% — — 104.000% — 102.667% 104.188% 100.000% 100.000% 100.000% 103.875% 101.333% 102.792% 100.000% 100.000% 100.000% 101.938% 100.000% 101.396% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 102.875% 100.000% 100.000% 100.000% 100.000% 100.000% 101.917% 100.000% 100.000% 100.000% 100.958% — 100.000% 100.000% 100.000% — — — — — — — — — — — — — — — — — — — — 107 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 4. Debt (Continued) Prior to June 15, 2013, the 8% Notes due 2020 are redeemable at our option, in whole or in part, at a specified make-whole price. Prior to August 15, 2014, the 83⁄8% Notes are redeemable at our option, in whole or in part, at a specified make-whole price. Prior to October 1, 2015, the 73⁄4% Notes are redeemable at our option, in whole or in part, at a specified make-whole price. Prior to August 15, 2017, the 53⁄4% Notes are redeemable at our option, in whole or in part, at a specified make-whole price. Each of the indentures for the notes provides that we must repurchase, at the option of the holders, the notes at 101% of their principal amount, plus accrued and unpaid interest, upon the occurrence of a ‘‘Change of Control,’’ which is defined in each respective indenture. Except for required repurchases upon the occurrence of a Change of Control or in the event of certain asset sales, each as described in the respective indenture, we are not required to make sinking fund or redemption payments with respect to any of the notes. Maturities of long-term debt are as follows: Year 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thereafter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net Premiums (Discounts) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Amount $ 92,887 357,370 162,511 302,014 193,946 2,719,473 3,828,201 (3,198) Total Long-term Debt (including current portion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3,825,003 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors The following data summarizes the consolidating results of IMI on the equity method of accounting as of December 31, 2011 and 2012 and for the years ended December 31, 2010, 2011 and 2012. The Parent Notes and the Subsidiary Notes are guaranteed by the subsidiaries referred to below as the ‘‘Guarantors.’’ These subsidiaries are 100% owned by the Parent. The guarantees are full and unconditional, as well as joint and several. Additionally, IMI guarantees the Subsidiary Notes, which were issued by Canada Company. Canada Company does not guarantee the Parent Notes. The other subsidiaries that do not guarantee the Parent Notes or the Subsidiary Notes are referred to below as the ‘‘Non-Guarantors.’’ 108 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Parent Guarantors December 31, 2011 Canada Company Guarantors Non- Eliminations Consolidated Assets Current Assets: Cash and Cash Equivalents . . . . . . Restricted Cash . . . . . . . . . . . . . Accounts Receivable . . . . . . . . . . Intercompany Receivable . . . . . . . Assets of Discontinued Operations . Other Current Assets . . . . . . . . . . Total Current Assets . . . . . . . . . Property, Plant and Equipment, Net . . . Other Assets, Net: Long-term Notes Receivable from Affiliates and Intercompany Receivable . . . . . . . . . . . . . . . Investment in Subsidiaries . . . . . . . . . . . . . . . . . . . . . . . . Goodwill . . . . . . . . . . . . . . . . . . . Other $ 3,428 35,110 — 905,451 — 2,016 946,005 1,490 $ 10,750 — 334,658 — — 103,899 449,307 1,480,785 928,182 1,828,712 — 27,226 1,000 1,579,399 1,529,359 240,557 Total Other Assets, Net . . . . . . . 2,784,120 3,350,315 $ 68,907 — 40,115 4,639 — 3,323 116,984 200,755 2,961 17,397 196,989 9,804 227,151 $ 96,760 — 168,694 — 7,256 40,538 313,248 724,053 $ — — — (910,090) — (1,004) (911,094) — $ 179,845 35,110 543,467 — 7,256 148,772 914,450 2,407,083 15,010 — 527,920 187,870 730,800 (947,153) (3,425,508) — — — — 2,254,268 465,457 (4,372,661) 2,719,725 Total Assets . . . . . . . . . . . . . . $3,731,615 $5,280,407 $544,890 $1,768,101 $(5,283,755) $6,041,258 Liabilities and Equity Intercompany Payable . . . . . . . . . . . . Current Portion of Long-term Debt . . . Total Other Current Liabilities . . . . . . . Liabilities of Discontinued Operations . . Long-term Debt, Net of Current Portion Long-term Notes Payable to Affiliates and Intercompany Payable . . . . . . . . Other Long-term Liabilities . . . . . . . . . Commitments and Contingencies (See Note 10) Total Iron Mountain Incorporated $ — $ 856,808 46,967 658 453,648 100,921 — — 630,118 2,378,040 1,000 5,308 946,153 528,897 $ — $ 2,658 31,407 — 185,953 — 31,418 53,282 23,037 187,421 3,317 86,157 — 92,081 $ (910,090) — (1,004) — — $ — 73,320 772,393 3,317 3,280,268 (947,153) — — 657,704 Stockholders’ Equity . . . . . . . . . . Noncontrolling Interests . . . . . . . . . 1,245,688 — 1,817,816 — Total Equity . . . . . . . . . . . . . . 1,245,688 1,817,816 293,454 — 293,454 1,314,238 8,568 1,322,806 (3,425,508) — 1,245,688 8,568 (3,425,508) 1,254,256 Total Liabilities and Equity . . . . . $3,731,615 $5,280,407 $544,890 $1,768,101 $(5,283,755) $6,041,258 109 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Parent Guarantors December 31, 2012 Canada Company Guarantors Non- Eliminations Consolidated $ — $ 33,612 — 1,055,593 48 1,089,253 1,305 13,472 — 338,455 — 121,933 473,860 1,500,309 $103,500 — 44,363 5,781 5,720 159,364 203,909 $ 126,443 — 189,382 — 47,164 362,989 772,204 $ — — — (1,061,374) — (1,061,374) — $ 243,415 33,612 572,200 — 174,865 1,024,092 2,477,727 Assets Current Assets: Cash and Cash Equivalents . . . . . . Restricted Cash . . . . . . . . . . . . . Accounts Receivable . . . . . . . . . . Intercompany Receivable . . . . . . . Other Current Assets . . . . . . . . . . Total Current Assets . . . . . . . . . Property, Plant and Equipment, Net . . . Other Assets, Net: Long-term Notes Receivable from Affiliates and Intercompany Receivable . . . . . . . . . . . . . . . Investment in Subsidiaries . . . . . . . . . . . . . . . . . . . . . . . . Goodwill . . . . . . . . . . . . . . . . . . . Other 1,070,930 1,941,540 — 37,909 1,000 1,688,000 1,536,964 261,950 4,136 18,422 202,282 10,622 235,462 — — 595,513 211,394 806,907 (1,076,066) (3,647,962) — (114) — — 2,334,759 521,761 (4,724,142) 2,856,520 Total Other Assets, Net . . . . . . . 3,050,379 3,487,914 Total Assets . . . . . . . . . . . . . . $4,140,937 $5,462,083 $598,735 $1,942,100 $(5,785,516) $6,358,339 Liabilities and Equity Intercompany Payable . . . . . . . . . . . . Current Portion of Long-term Debt . . . Total Other Current Liabilities . . . . . . . Long-term Debt, Net of Current Portion Long-term Notes Payable to Affiliates and Intercompany Payable . . . . . . . . Other Long-term Liabilities . . . . . . . . . Commitments and Contingencies (See Note 10) Total Iron Mountain Incorporated $ — $ 942,547 70,870 — 469,249 111,536 568,205 2,876,317 $ — $ 118,827 19,218 200,266 94,413 2,799 31,015 193,181 $(1,061,374) — — — $ — 92,887 812,066 3,732,116 1,000 2,113 1,066,823 417,972 — 38,745 8,243 100,106 (1,076,066) (114) — 558,822 Stockholders’ Equity . . . . . . . . . . Noncontrolling Interests . . . . . . . . . 1,149,971 — 1,926,417 — Total Equity . . . . . . . . . . . . . . 1,149,971 1,926,417 332,995 — 332,995 1,388,550 12,477 1,401,027 (3,647,962) — 1,149,971 12,477 (3,647,962) 1,162,448 Total Liabilities and Equity . . . . . $4,140,937 $5,462,083 $598,735 $1,942,100 $(5,785,516) $6,358,339 110 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Year Ended December 31, 2010 Parent Guarantors Canada Company Guarantors Non- Eliminations Consolidated Revenues: Storage Rental . . . . . . . . . . . . . . . . Service . . . . . . . . . . . . . . . . . . . . . $ — $1,113,674 836,443 — $110,768 113,498 $374,276 343,690 $ Total Revenues . . . . . . . . . . . . . . — 1,950,117 224,266 717,966 Operating Expenses: Cost of Sales (Excluding Depreciation and Amortization) . . . . . . . . . . . . Selling, General and Administrative . . Depreciation and Amortization . . . . . Intangible Impairments . . . . . . . . . . (Gain) Loss on Disposal/Write-down of Property, Plant and Equipment, Net . Total Operating Expenses . . . . . . . — 68 223 — — 291 Operating (Loss) Income . . . . . . . . . . . Interest Expense (Income), Net . . . . . . . Other (Income) Expense, Net . . . . . . . . (291) 194,689 (22,662) 746,479 516,664 201,534 84,611 86,352 36,587 18,818 — (1,039) 196 1,548,249 141,953 401,868 (41,770) (1,882) 82,313 44,898 18 360,031 219,492 83,630 1,298 (10,144) 654,307 63,659 6,742 33,294 (Loss) Income from Continuing Operations Before Provision (Benefit) for Income Taxes . . . . . . . . . . . . . . Provision (Benefit) for Income Taxes . . . Equity in the (Earnings) Losses of (172,318) — 445,520 151,329 37,397 11,142 23,623 5,012 — — — — — — — — — — — — — — Subsidiaries, Net of Tax . . . . . . . . . . (114,732) (35,947) (1,508) — 152,187 $1,598,718 1,293,631 2,892,349 1,192,862 772,811 304,205 85,909 (10,987) 2,344,800 547,549 204,559 8,768 334,222 167,483 — (Loss) Income from Continuing Operations . . . . . . . . . . . . . . . . . . (57,586) 330,138 27,763 18,611 (152,187) 166,739 (Loss) Income from Discontinued Operations, Net of Tax . . . . . . . . . . . — (215,479) — (57,586) 114,659 27,763 (3,938) 14,673 — (152,187) (219,417) (52,678) — — — 4,908 — 4,908 Net (Loss) Income . . . . . . . . . . . . . . . Less: Net Income (Loss) Attributable to Noncontrolling Interests . . . . . Net (Loss) Income Attributable to Iron Mountain Incorporated . . . . . . . . . . $ (57,586) $ 114,659 $ 27,763 $ 9,765 $(152,187) $ (57,586) Net (Loss) Income . . . . . . . . . . . . . . . Other Comprehensive Income (Loss): Foreign Currency Translation Adjustments . . . . . . . . . . . . . . . . Equity in Other Comprehensive (Loss) Income of Subsidiaries . . . . . . . . . Total Other Comprehensive Income $ (57,586) $ 114,659 $ 27,763 $ 14,673 $(152,187) $ (52,678) 4,620 (6,177) 12,174 (8,329) — (2,799) 3,224 621 — (1,046) 2,288 — (Loss) . . . . . . . . . . . . . . . . . . . . . 1,821 (2,953) Comprehensive (Loss) Income . . . . . . . (55,765) 111,706 12,795 40,558 (8,329) 6,344 (1,046) (153,233) 2,288 (50,390) Comprehensive Income (Loss) Attributable to Noncontrolling Interests . . . . . . . . . . . . . . . . . . Comprehensive (Loss) Income Attributable to Iron Mountain Incorporated . . . . . . . . . . . . . . . . . — — — 5,375 — 5,375 $ (55,765) $ 111,706 $ 40,558 $ 969 $(153,233) $ (55,765) 111 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Year Ended December 31, 2011 Parent Guarantors Canada Company Guarantors Non- Eliminations Consolidated Revenues: Storage Rental . . . . . . . . . . . . . . . . Service . . . . . . . . . . . . . . . . . . . . . $ — $1,132,743 833,652 — $120,476 115,973 Total Revenues . . . . . . . . . . . . . . — 1,966,395 236,449 Operating Expenses: Cost of Sales (Excluding Depreciation and Amortization) . . . . . . . . . . . . Selling, General and Administrative . . Depreciation and Amortization . . . . . Intangible Impairments . . . . . . . . . . (Gain) Loss on Disposal/Write-down of Property, Plant and Equipment, Net . Total Operating Expenses . . . . . . . Operating (Loss) Income . . . . . . . . . . . Interest Expense (Income), Net . . . . . . . Other (Income) Expense, Net . . . . . . . . (Loss) Income from Continuing Operations Before Provision (Benefit) for Income Taxes . . . . . . . . . . . . . . Provision (Benefit) for Income Taxes . . . Equity in the (Earnings) Losses of 2,000 (1,885) 457 — — 572 (572) 173,738 (3,944) 760,300 548,848 192,551 — 91,249 38,965 18,685 — (1,120) (420) (746) 1,500,579 148,479 793,874 465,816 (24,055) 7,561 87,970 44,559 315 17,985 11,014 9,111 (170,366) — 482,310 86,139 43,096 20,681 (2,140) (332) $ $429,771 382,088 811,859 391,651 248,663 107,806 46,500 — — — — — — — — — — — — — — $1,682,990 1,331,713 3,014,703 1,245,200 834,591 319,499 46,500 (2,286) 2,443,504 571,199 205,256 13,043 352,900 106,488 — Subsidiaries, Net of Tax . . . . . . . . . . (565,904) 18,569 (4,545) — 551,880 Income (Loss) from Continuing Operations . . . . . . . . . . . . . . . . . . 395,538 377,602 26,960 (1,808) (551,880) 246,412 (Loss) Income from Discontinued Operations, Net of Tax . . . . . . . . . . . Gain (Loss) on Sale of Discontinued Operations, Net of Tax . . . . . . . . . . . Net Income (Loss) . . . . . . . . . . . . . . . Less: Net Income (Loss) Attributable to Noncontrolling Interests . . . . . Net Income (Loss) Attributable to Iron — — 395,538 (17,350) 198,735 558,987 — — (30,089) 1,884 — — 26,960 (30,013) (551,880) — — — 4,054 — (47,439) 200,619 399,592 4,054 Mountain Incorporated . . . . . . . . . . $ 395,538 $ 558,987 $ 26,960 $ (34,067) $(551,880) $ 395,538 Net Income (Loss) . . . . . . . . . . . . . . . Other Comprehensive Income (Loss): Foreign Currency Translation Adjustments . . . . . . . . . . . . . . . . Equity in Other Comprehensive (Loss) Income of Subsidiaries . . . . . . . . . $ 395,538 $ 558,987 $ 26,960 $ (30,013) $(551,880) $ 399,592 5,412 (97) (6,831) (31,100) — (32,616) (37,097) (36,443) 979 — 72,561 — Total Other Comprehensive (Loss) Income . . . . . . . . . . . . . . . . . . . . (31,685) Comprehensive Income (Loss) . . . . . . . 363,853 (36,540) 522,447 (5,852) 21,108 (31,100) (61,113) 72,561 (479,319) (32,616) 366,976 Comprehensive Income (Loss) Attributable to Noncontrolling Interests . . . . . . . . . . . . . . . . . . Comprehensive Income (Loss) Attributable to Iron Mountain Incorporated . . . . . . . . . . . . . . . . . — — — 3,123 — 3,123 $ 363,853 $ 522,447 $ 21,108 $ (64,236) $(479,319) $ 363,853 112 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Year Ended December 31, 2012 Parent Guarantors Canada Company Guarantors Non- Eliminations Consolidated Revenues: Storage Rental . . . . . . . . . . . . . . . . Service . . . . . . . . . . . . . . . . . . . . . $ — $1,156,681 784,068 — $124,370 115,746 $452,087 372,303 $ Total Revenues . . . . . . . . . . . . . . — 1,940,749 240,116 824,390 Operating Expenses: Cost of Sales (Excluding Depreciation and Amortization) . . . . . . . . . . . . Selling, General and Administrative . . Depreciation and Amortization . . . . . (Gain) Loss on Disposal/Write-down of Property, Plant and Equipment, Net . Total Operating Expenses . . . . . . . — 220 320 — 540 761,092 591,092 192,304 97,436 35,554 18,601 418,585 223,505 105,119 (966) (122) 5,488 1,543,522 151,469 752,697 Operating (Loss) Income . . . . . . . . . . . Interest Expense (Income), Net . . . . . . . Other Expense (Income), Net . . . . . . . . (540) 196,423 32,161 397,227 (17,117) (3,842) 88,647 45,826 (53) 71,693 17,467 (12,204) (Loss) Income from Continuing Operations Before Provision (Benefit) for Income Taxes . . . . . . . . . . . . . . Provision (Benefit) for Income Taxes . . . Equity in the (Earnings) Losses of (229,124) — 418,186 86,549 42,874 14,715 66,430 13,609 — — — — — — — — — — — — — Subsidiaries, Net of Tax . . . . . . . . . . (400,832) (73,625) (591) — 475,048 $1,733,138 1,272,117 3,005,255 1,277,113 850,371 316,344 4,400 2,448,228 557,027 242,599 16,062 298,366 114,873 — Income (Loss) from Continuing Operations . . . . . . . . . . . . . . . . . . 171,708 405,262 28,750 52,821 (475,048) 183,493 Income (Loss) from Discontinued Operations, Net of Tax . . . . . . . . . . . Gain (Loss) on Sale of Discontinued Operations, Net of Tax . . . . . . . . . . . Net Income (Loss) . . . . . . . . . . . . . . . Less: Net Income (Loss) Attributable to Noncontrolling Interests . . . . . Net Income (Loss) Attributable to Iron — — 430 — — — 171,708 405,692 28,750 (7,204) (1,885) 43,732 — — (475,048) (6,774) (1,885) 174,834 — — — 3,126 — 3,126 Mountain Incorporated . . . . . . . . . . $ 171,708 $ 405,692 $ 28,750 $ 40,606 $(475,048) $ 171,708 Net Income (Loss) . . . . . . . . . . . . . . . Other Comprehensive Income (Loss): Foreign Currency Translation $ 171,708 $ 405,692 $ 28,750 $ 43,732 $(475,048) $ 174,834 Adjustments . . . . . . . . . . . . . . . . (2,668) (212) 7,578 18,488 — 23,186 Equity in Other Comprehensive Income (Loss) of Subsidiaries . . . . . 25,185 25,421 434 — (51,040) — Total Other Comprehensive Income (Loss) . . . . . . . . . . . . . . . . . . . . . 22,517 Comprehensive Income (Loss) . . . . . . . 194,225 25,209 430,901 8,012 36,762 18,488 62,220 (51,040) (526,088) 23,186 198,020 Comprehensive Income (Loss) Attributable to Noncontrolling Interests . . . . . . . . . . . . . . . . . . Comprehensive Income (Loss) Attributable to Iron Mountain Incorporated . . . . . . . . . . . . . . . . . — — — 3,795 — 3,795 $ 194,225 $ 430,901 $ 36,762 $ 58,425 $(526,088) $ 194,225 113 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Cash Flows from Operating Activities: Year Ended December 31, 2010 Canada Non- Parent Guarantors Company Guarantors Eliminations Consolidated Operations Cash Flows from Operating Activities-Continuing . . . . Cash Flows from Operating Activities-Discontinued . . Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Operating Activities . . . . . . . Cash Flows from Investing Activities: . . . . . . . . . . . . . . . Capital expenditures . . . Cash paid for acquisitions, net of cash acquired . . . Intercompany loans to subsidiaries . . . Investment in subsidiaries . . . . Investment in restricted cash . Additions to customer relationship and acquisition . . . . Proceeds from sales of property and equipment and . . other, net costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operations Cash Flows from Investing Activities-Continuing . . . . Cash Flows from Investing Activities-Discontinued . . Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Investing Activities . . . . . . . . Cash Flows from Financing Activities: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . and other debt and other debt Repayment of revolving credit and term loan facilities . . . Proceeds from revolving credit and term loan facilities . . . . . . Early retirement of senior subordinated notes . . Debt financing (repayment to) and equity contribution from (distribution to) noncontrolling interests, net . . Intercompany loans from parent . . Equity contribution from parent . . . . . Stock repurchases . . Parent cash dividends . . . . . Proceeds from exercise of stock options and employee . . . . . Excess tax benefits from stock-based compensation . stock purchase plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operations Cash Flows from Financing Activities-Continuing . . . . Cash Flows from Financing Activities-Discontinued . . Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Financing Activities . Effect of exchange rates on cash and cash equivalents . . . . . Increase (Decrease) in cash and cash equivalents . . Cash and cash equivalents, beginning of period . Cash and cash equivalents, end of period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(180,588) $ 578,159 $ 56,113 $ 149,545 $ — 19,347 — 2,564 (180,588) 597,506 56,113 152,109 — — 577,316 (10,258) (35,102) (137,937) (1,970) 34,465 (35,124) — (16,593) (3,705) — — — (104,319) (8,166) — — — — — (9,332) (594) (3,276) 5,867 93 16,576 — — — — — (611,781) 45,382 — — — $ 603,229 21,911 625,140 (258,849) (13,841) — — (35,102) (13,202) 22,536 531,956 (144,031) (20,799) (99,185) (566,399) (298,458) (1,796) (129,972) — (6,036) 3,592 530,160 (274,003) (20,799) (105,221) (562,807) (4,100) (24,226) (2,504) (71,054) — (202,584) — — — (111,563) (37,893) 18,225 2,252 — — — (572,335) 10,258 — — — — — — — 122 — — — — — 53,567 — 169 (39,568) 35,124 — — — — — — — — 611,781 (45,382) — — — — (134,212) (432,670) (101,884) 53,567 (202,584) 169 — — (111,563) (37,893) 18,225 2,252 (335,663) (586,303) (2,382) (21,762) 566,399 (379,711) (3,592) 562,807 — — — — (1,523) (381,234) 801 (187,963) 446,656 $ 258,693 — 1,796 (335,663) — 13,909 — (584,507) — (261,004) 382,588 — (2,382) 814 33,746 3,906 273 (21,489) (13) 25,386 60,162 . $ 13,909 $ 121,584 $ 37,652 $ 85,548 $ 114 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Cash Flows from Operating Activities: Year Ended December 31, 2011 Canada Non- Parent Guarantors Company Guarantors Eliminations Consolidated Operations Cash Flows from Operating Activities-Continuing . . . Cash Flows from Operating Activities-Discontinued . . Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Operating Activities . . . . . . Cash Flows from Investing Activities: . . . . . . . . . . . . . . Capital expenditures . . . Cash paid for acquisitions, net of cash acquired . . . Intercompany loans to subsidiaries . . . Investment in subsidiaries . . . . . Investment in restricted cash . Additions to customer relationship and acquisition . . . . . . . . Investment in joint ventures . . Proceeds from sales of property and equipment and . . other, net costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operations Cash Flows from Investing Activities-Continuing . . . . Cash Flows from Investing Activities-Discontinued . . Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Investing Activities . . . . . . . . Cash Flows from Financing Activities: . . . . . . . . . . . . . . . . . . and other debt Repayment of revolving credit and term loan facilities . . . . . Proceeds from revolving credit and term loan . . . . Early retirement of senior subordinated notes . Net proceeds from sale of senior subordinated notes . Debt financing (repayment to) and equity facilities and other debt . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (162,478) $ 698,033 $ 45,232 $ 82,727 $ — (47,166) — (162,478) 650,867 45,232 (114,768) (5,378) (83,385) (12,595) — (15,700) — (14,155) (58) — — — (462) — — — 1,469,788 (12,595) (5) — — — (910) 81,817 (80,232) (69,810) — — — (5,541) (335) 363 66 3,802 — — — — — (1,386,403) 25,190 — — — — $ 663,514 (48,076) 615,438 (209,155) (75,246) — — (5) (21,703) (335) 4,231 1,457,188 (231,463) (14,609) (152,116) (1,361,213) (302,213) — 1,457,188 371,365 139,902 — 9,356 — (14,609) (142,760) (1,361,213) 380,721 78,508 (396,200) (1,458,628) (90,752) (71,594) — (231,255) 394,000 2,014,500 — — 89,838 — — . . . . . . . contribution from (distribution to) noncontrolling . . . interests, net . . . . . . . . Intercompany loans from parent . Equity contribution from parent . . . Stock repurchases . . Parent cash dividends . . . Proceeds from exercise of stock options and . . Excess tax benefits from stock-based compensation . . Payment of debt financing costs . employee stock purchase plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . — — — (984,953) (172,616) 85,742 919 (828) — (1,461,888) 12,595 — — — — (8,182) — 5,429 — — — — — — Operations Cash Flows from Financing Activities-Continuing . . . . Cash Flows from Financing Activities-Discontinued . . Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Financing Activities . Effect of exchange rates on cash and cash equivalents . . . . . (Decrease) Increase in cash and cash equivalents . . Cash and cash equivalents, beginning of period . Cash and cash equivalents, end of period . . . . . . . . . . . . . (1,305,191) (901,603) 4,515 78,396 1,361,213 (762,670) — — . . . . (1,305,191) — (10,481) 13,909 (901,603) — (110,834) 121,584 — 4,515 (3,883) 31,255 37,652 (1,138) 77,258 (5,103) 11,212 85,548 . $ 3,428 $ 10,750 $ 68,907 $ 96,760 $ 115 66,641 — — 698 70,056 12,595 — — — — — — — — — (2,017,174) 2,170,979 (231,255) 394,000 — 1,386,403 (25,190) — — — — — 698 — — (984,953) (172,616) 85,742 919 (9,010) — 1,361,213 — — — — (1,138) (763,808) (8,986) (78,848) 258,693 $ 179,845 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Cash Flows from Operating Activities: Year Ended December 31, 2012 Canada Non- Parent Guarantors Company Guarantors Eliminations Consolidated Operations Cash Flows from Operating Activities-Continuing . . . . Cash Flows from Operating Activities-Discontinued . . Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Operating Activities . . . . . . Cash Flows from Investing Activities: . . . . . . . . . . . . . . Capital expenditures . . . Cash paid for acquisitions, net of cash acquired . . . Intercompany loans to subsidiaries . . . Investment in subsidiaries . . . . . Investment in restricted cash . Additions to customer relationship and acquisition . . . . . . . . Investment in joint ventures . . Proceeds from sales of property and equipment and . . other, net costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operations Cash Flows from Investing Activities-Continuing . . . . Cash Flows from Investing Activities-Discontinued . . Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Investing Activities . . . . . . . . Cash Flows from Financing Activities: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . and other debt and other debt Repayment of revolving credit and term loan facilities . . . Proceeds from revolving credit and term loan facilities . . . . . . . . . Early retirement of senior subordinated notes . Net proceeds from sales of senior subordinated notes . Debt financing (repayment to) and equity contribution from (distribution to) noncontrolling interests, net . . Intercompany loans from parent . . Equity contribution from parent . . . . . . Stock repurchases . Parent cash dividends . . . . . Proceeds from exercise of stock options and employee . . . . . Excess tax benefits from stock-based compensation . . . Payment of debt finacing costs . stock purchase plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operations Cash Flows from Financing Activities-Continuing . . . . Cash Flows from Financing Activities-Discontinued . . Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Financing Activities . Effect of exchange rates on cash and cash equivalents . . . . . (Decrease) Increase in cash and cash equivalents . . Cash and cash equivalents, beginning of period . Cash and cash equivalents, end of period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(195,478) $ 496,542 $ 48,037 $ 94,551 $ — (8,814) — (195,478) 487,728 48,037 — — 88,376 (37,572) 1,498 — (2,330) (134,852) (28,126) (110,142) (37,572) — (23,543) — (10,829) — — — — (2,132) — (2,102) 92,449 (95,002) (97,008) — — — (3,197) — — (1,739) 5 3,191 — — — — — 21,766 75,144 — — — — $ 443,652 (10,916) 432,736 (240,683) (125,134) — — 1,498 (28,872) (2,330) 1,457 49,972 (335,974) (12,956) (192,016) 96,910 (394,064) — (1,982) — (4,154) — 49,972 (337,956) (12,956) (196,170) 96,910 — (2,774,070) (3,069) (67,554) — (525,834) 985,000 — — — (38,052) (318,845) 40,244 1,045 (1,480) 2,680,107 — — — (89,878) 37,572 — — — — (781) — — — — 714 — — — — — — 51,078 — — 480 110,930 37,572 — — — — — — — — — — (21,766) (75,144) — — — — — (6,136) (400,200) (2,844,693) 2,731,185 (525,834) 985,000 480 — — (38,052) (318,845) 40,244 1,045 (2,261) 142,078 (147,050) (2,355) 132,506 (96,910) 28,269 — 142,078 — (3,428) 3,428 — (147,050) — 2,722 10,750 — (2,355) 1,867 34,593 68,907 (39) 132,467 937 29,683 96,760 . $ — $ 13,472 $103,500 $ 126,443 $ 116 — (96,910) — — — — (39) 28,230 2,804 63,570 179,845 $ 243,415 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 6. Acquisitions We account for acquisitions using the acquisition method of accounting, and, accordingly, the results of operations for each acquisition have been included in our consolidated results from their respective acquisition dates. Cash consideration for our various acquisitions was primarily provided through borrowings under our credit facilities and cash equivalents on-hand. The unaudited pro forma results of operations for the current and prior periods are not presented due to the insignificant impact of the 2010, 2011 and 2012 acquisitions on our consolidated results of operations. Noteworthy acquisitions are as follows: In May 2010, we acquired the remaining 87% interest of our joint venture in Greece (Safe doc S.A.) in a stock transaction for a cash purchase price of approximately $4,700, and we now control 100% of our Greek operations, which provide storage and records management services. The carrying value of the 13% interest that we had previously acquired and accounted for under the equity method of accounting amounted to approximately $416 and the fair value of such interest on the date of acquisition was approximately $473 and resulted in a gain being recorded on the date of the transaction to other (income) expense, net of approximately $57 during the second quarter of 2010. In January 2011, we acquired the remaining 80% interest of our joint venture in Poland (Iron Mountain Poland Holdings Limited) in a stock transaction for an estimated purchase price of approximately $80,000, including an initial cash purchase price of $35,000. As a result, we now own 100% of our Polish operations, which provide storage and records management services. The terms of the purchase and sale agreement also required a second payment based upon the audited financial results of the joint venture. This payment of $42,259 was based upon a formula defined in the purchase and sale agreement and was paid in the second quarter of 2011. Additionally, in July 2012, we paid $2,500 of contingent consideration based upon the satisfaction of certain performance criteria. The carrying value of the 20% interest that we previously held and accounted for under the equity method of accounting amounted to approximately $5,774, and the fair value on the date of the acquisition of such interest of the additional 80% interest was approximately $11,694 and resulted in a gain being recorded to other (income) expense, net of approximately $5,920 in the year ended December 31, 2011. The fair value of our previously held equity interest was derived by reducing the total estimated consideration for the 80% equity interest purchased by 40%, which represents management’s estimate of the control premium paid, in order to derive the fair value of $11,694 for the 20% noncontrolling equity interest which we previously held. We determined that a 40% control premium was appropriate after considering the size and location of the business acquired, the potential future profits expected to be generated by the Polish entity and publicly available market data. One of the members of our board of directors and several of his family members hold an indirect equity interest in one of the stockholders that received proceeds in connection with this transaction. As a result of this equity interest, such board member, together with several of his family members, received approximately 24% of the purchase price that we paid (including the contingent consideration discussed above). In April 2012, in order to enhance our existing operations in Brazil, we acquired the stock of Grupo Store, a storage rental and records management and data protection business in Brazil with locations in Sao Paulo, Rio de Janeiro, Porto Alegre and Recife, for a purchase price of approximately $79,000 ($75,000, net of cash acquired). Included in the purchase price is approximately $8,000 being held in escrow to secure a working capital adjustment and the indemnification obligations of the former 117 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 6. Acquisitions (Continued) owners of the business (‘‘Sellers’’) to IMI. The amounts held in escrow for purposes of the working capital adjustment will be distributed either to IMI or the Sellers based on the final agreed upon working capital amount. Unless paid to us in accordance with the terms of the agreement, all amounts remaining in escrow after the final working capital adjustment and any indemnification payments are paid out will be released to the Sellers in four annual installments, commencing in April 2014. In May 2012, we acquired a controlling interest of our joint venture in Switzerland (Sispace AG), which provides storage rental and records management services, in a stock transaction for a cash purchase price of approximately $21,600. The carrying value of the 15% interest that we previously held and accounted for under the equity method of accounting amounted to approximately $1,700 as of the date of acquisition, and the fair value on the date of the acquisition of such interest was approximately $2,700. This resulted in a gain being recorded to other income (expense), net of approximately $1,000 in the second quarter of 2012. The fair value of our previously held equity interest was derived by reducing the total estimated consideration for the controlling interest purchased by 30%, which represents management’s estimate of the control premium paid, in order to derive the fair value of $2,700 for the 15% noncontrolling equity interest which we previously held. We determined the 30% control premium was appropriate after considering the size and location of the business acquired, the potential future profits expected to be generated by the Swiss entity and other publicly available market data. A summary of the cumulative consideration paid and the allocation of the purchase price of all of the acquisitions in each respective year is as follows: 2010 2011 2012 Cash Paid (gross of cash acquired) . . . . . . . . . . . . . . . . . . . . . . . Contingent Consideration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fair Value of Previously Held Equity Interest . . . . . . . . . . . . . . . Fair Value of Noncontrolling Interest . . . . . . . . . . . . . . . . . . . . . $10,542(1) — 473 — $ 80,439(1) 2,900 11,694 — Total Consideration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11,015 95,033 Fair Value of Identifiable Assets Acquired: Cash, Accounts Receivable, Prepaid Expenses, Deferred Income Taxes and Other . . . . . . . . . . . . . . . . . . . . . . . . . . . Property, Plant and Equipment(2) . . . . . . . . . . . . . . . . . . . . . . Customer Relationship Assets(3) . . . . . . . . . . . . . . . . . . . . . . . Other Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Liabilities Assumed and Deferred Income Taxes(4) . . . . . . . . . Noncontrolling Interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,615 2,711 5,189 — (3,840) (390) Total Fair Value of Identifiable Net Assets Acquired . . . . . . . . 5,285 7,918 6,002 59,100 653 (15,245) — 58,428 $131,972 — 4,265 1,000 137,237 18,998 11,794 59,479 4,620 (15,947) — 78,944 Goodwill Initially Recorded . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 5,730 $ 36,605 $ 58,293 (1) Included in cash paid for acquisitions in the consolidated statements of cash flows for the years ended December 31, 2010 and 2011 are contingent and other payments of $3,428 and $132, respectively, related to acquisitions made in previous years. 118 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 6. Acquisitions (Continued) (2) Consists primarily of racking, leasehold improvements and computer hardware and software. (3) The weighted average lives of customer relationship assets associated with acquisitions in 2010, 2011 and 2012 was 10 years, 20 years and 17 years, respectively. (4) Consists primarily of accounts payable, accrued expenses, notes payable, deferred revenue and deferred income taxes. Allocations of the purchase price for acquisitions completed in 2012 were based on estimates of the fair value of net assets acquired and are subject to adjustment. We are not aware of any information that would indicate that the final purchase price allocations will differ meaningfully from preliminary estimates. The purchase price allocations of the 2012 acquisitions are subject to finalization of the assessment of the fair value of intangible assets (primarily customer relationship assets) and income taxes (primarily deferred income taxes). In connection with our acquisition in India in May 2006, we entered into a stockholder agreement. The agreement contains a put provision that would allow the noncontrolling interest holder to sell the remaining 49.9% equity interest to us at any time after May 2009, for the greater of fair market value or approximately 84,835 Rupees (approximately $1,547 at December 31, 2012 spot rate). 7. Income Taxes The significant components of the deferred tax assets and deferred tax liabilities are presented below: Deferred Tax Assets: Accrued liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred rent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net operating loss carryforwards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign tax credits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valuation allowance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . December 31, 2011 2012 $ 53,983 21,889 58,113 56,599 44,168 (72,239) $ 87,109 19,772 64,796 44,315 44,673 (76,050) 162,513 184,615 Deferred Tax Liabilities: Other assets, principally due to differences in amortization . . . . . . . . . . . . . . Plant and equipment, principally due to differences in depreciation . . . . . . . (281,060) (345,576) (254,156) (318,856) Net deferred tax liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(464,123) $(388,397) (626,636) (573,012) 119 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 7. Income Taxes (Continued) The current and noncurrent deferred tax assets (liabilities) are presented below: December 31, 2011 2012 Deferred tax assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred tax liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 54,383 (11,148) $ 54,409 (44,257) Current deferred tax assets, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 43,235 $ 10,152 Deferred tax assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred tax liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 108,130 (615,488) $ 130,206 (528,755) Noncurrent deferred tax liabilities, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(507,358) $(398,549) As of December 31, 2012, we have reclassified $123,946 of long-term deferred income tax liabilities to current deferred income taxes (included within accrued expenses within current liabilities) and prepaid and other assets (included within current assets) within our consolidated balance sheet related to the depreciation recapture associated with our recharacterization of certain racking as real estate rather than personal property and amortization associated with other intangible assets in conjunction with our potential conversion to a REIT. In 2013, we expect to reclassify another $41,315 of long-term deferred income tax liabilities to current deferred income taxes. We have federal net operating loss carryforwards, which expire in 2020 through 2025, of $25,864 ($9,052, tax effected) at December 31, 2012 to reduce future federal taxable income. We have assets for state net operating losses of $9,420 (net of federal tax benefit), which expire in 2013 through 2025, subject to a valuation allowance of approximately 83%. We have assets for foreign net operating losses of $46,324, with various expiration dates (and in some cases no expiration date), subject to a valuation allowance of approximately 82%. We also have foreign tax credits of $44,315, which expire in 2017 through 2020, subject to a valuation allowance of approximately 68%. Rollforward of valuation allowance is as follows: Year Ended December 31, Balance at Beginning of the Year Charged (Credited) to Expense 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $33,926 72,229 72,239 $39,545 9,844 2,274 Other Additions Other Deductions $ — $(1,242) (9,834) — — 1,537 Balance at End of the Year $72,229 72,239 76,050 We receive a tax deduction upon the exercise of non-qualified stock options or upon the disqualifying disposition by employees of incentive stock options and certain shares acquired under our employee stock purchase plan for the difference between the exercise price and the market price of the underlying common stock on the date of exercise or disqualifying disposition. The tax benefit for non-qualified stock options is included in the consolidated financial statements in the period in which compensation expense is recorded. The tax benefit associated with compensation expense recorded in the consolidated financial statements related to incentive stock options is recorded in the period the disqualifying disposition occurs. All tax benefits for awards issued prior to January 1, 2003 and 120 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 7. Income Taxes (Continued) incremental tax benefits in excess of compensation expense recorded in the consolidated financial statements are credited directly to equity and amounted to $2,252, $919 and $1,045 for the years ended December 31, 2010, 2011 and 2012, respectively. Except for certain Canadian subsidiaries for which we recorded a deferred tax liability of $577, we have not recorded deferred taxes on book over tax outside basis differences related to our other foreign subsidiaries because such basis differences are not expected to reverse in the foreseeable future and we intend to reinvest the undistributed earnings of such foreign subsidiaries indefinitely outside the U.S. These basis differences arose primarily through the undistributed book earnings of our foreign subsidiaries. The basis differences could be reversed through a sale of the subsidiaries, the receipt of dividends from subsidiaries and certain other events or actions on our part, each of which would result in an increase in our provision for income taxes. It is not practicable to calculate the amount of unrecognized deferred tax liability on the book over tax outside basis difference because of the complexities of the hypothetical calculation. As of December 31, 2012, we had $71,466 of undistributed earnings within our foreign subsidiaries which approximates the book over tax outside basis difference. We may record deferred taxes on book over tax outside basis differences related to certain foreign subsidiaries in the future depending upon a number of factors, decisions and events in connection with our potential conversion to a REIT, including favorable indications from the U.S. Internal Revenue Service with regard to our private letter ruling requests, finalization of countries to be included in the conversion plan, refinancing our revolving credit and term loan facilities, shareholder approval of certain modifications to our corporate charter and final board of directors approval of our conversion to a REIT. The components of income (loss) from continuing operations before provision (benefit) for income taxes are: U.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Foreign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $272,806 41,474 19,942 $313,530 48,327 (8,957) $191,175 44,358 62,833 $334,222 $352,900 $298,366 The provision (benefit) for income taxes consists of the following components: Year Ended December 31, 2010 2011 2012 Year Ended December 31, 2010 2011 2012 Federal—current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Federal—deferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . State—current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . State—deferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign—current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign—deferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 76,992 41,825 32,475 (851) 20,350 (3,308) $ 47,523 25,708 23,828 (1,093) 31,748 (21,226) $134,231 (57,166) 25,466 (15,134) 32,377 (4,901) $167,483 $106,488 $114,873 121 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 7. Income Taxes (Continued) A reconciliation of total income tax expense and the amount computed by applying the federal income tax rate of 35% to income from continuing operations before provision (benefit) for income taxes for the years ended December 31, 2010, 2011 and 2012, respectively, is as follows: Computed ‘‘expected’’ tax provision . . . . . . . . . . . . . . . . . . . . . . . . . Changes in income taxes resulting from: State taxes (net of federal tax benefit) . . . . . . . . . . . . . . . . . . . . . . Increase in valuation allowance (net operating losses) . . . . . . . . . . Increase (Decrease) in valuation allowance (foreign tax credits) . . . Impairment of goodwill and other transaction costs . . . . . . . . . . . . Reserve accrual (reversal) and audit settlements (net of federal tax benefit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign tax rate differential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Disallowed foreign interest and Subpart F income . . . . . . . . . . . . . Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Year Ended December 31, 2010 2011 2012 $116,978 $123,515 $104,428 17,163 (2) 39,547 29,772 16,301 12,601 (2,757) 10,254 6,946 9,045 (6,771) 3,045 (41,753) (7,828) 8,247 5,359 (32,989) (34,867) 5,663 8,767 8,266 (30,798) 15,242 5,470 $167,483 $106,488 $114,873 Our effective tax rates for the years ended December 31, 2010, 2011 and 2012 were 50.1%, 30.2% and 38.5%, respectively. Our effective tax rate is subject to variability in the future due to, among other items: (1) changes in the mix of income from foreign jurisdictions; (2) tax law changes; (3) volatility in foreign exchange gains (losses); (4) the timing of the establishment and reversal of tax reserves; (5) our ability to utilize foreign tax credits and net operating losses that we generate; and (6) our proposed REIT conversion. The primary reconciling items between the federal statutory rate of 35% and our overall effective tax rate for the year ended December 31, 2012 were differences in the rates of tax at which our foreign earnings are subject, including foreign exchange gains and losses in different jurisdictions with different tax rates and state income taxes (net of federal tax benefit). During the year ended December 31, 2012, foreign currency gains were recorded in lower tax jurisdictions associated with our marking-to-market of intercompany loan positions while foreign currency losses were recorded in higher tax jurisdictions associated with our marking-to-market of debt and derivative instruments, which lowered our 2012 effective tax rate by 2.2%. The primary reconciling items between the federal statutory rate of 35% and our overall effective tax rate for the year ended December 31, 2011 was a positive impact provided by the recognition of certain previously unrecognized tax benefits due to expirations of statute of limitation periods and settlements with tax authorities in various jurisdictions and differences in the rates of tax at which our foreign earnings are subject, including foreign exchange gains and losses in different jurisdictions with different tax rates. This benefit was partially offset by state income taxes (net of federal tax benefit). Additionally, to a lesser extent, a goodwill impairment charge included in income from continuing operations as a component of intangible impairments in our consolidated statements of operations, of which a majority was non-deductible for tax purposes, is a reconciling item that impacts our effective tax rate. The primary reconciling item between the federal statutory rate of 35% and our overall effective tax rate for the year ended December 31, 2010 was a 122 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 7. Income Taxes (Continued) goodwill impairment charge included in income from continuing operations as a component of intangible impairments in our consolidated statements of operations, of which a majority was non-deductible for tax purposes. The negative impact of U.S. legislative changes reducing the expected utilization of foreign tax credits was offset by the recognition of certain previously unrecognized tax benefits due to expirations of statute of limitation periods and settlements with tax authorities in various jurisdictions. Additionally, to a lesser extent, state income taxes (net of federal tax benefit) and differences in the rates of tax at which our foreign earnings are subject, including foreign exchange gains and losses in different jurisdictions with different tax rates, are also reconciling items and impact our effective tax rate. On January 2, 2013, the American Taxpayer Relief Act of 2012 (the ‘‘ATRA’’) was signed into law. In part, the ATRA retroactively reinstated and extended the controlled foreign corporation look-through rule, which provides for the exception from January 1, 2012 to December 31, 2013 of certain foreign earnings from U.S. federal taxation as Subpart F income. As a result, we expect our income tax provision for the first quarter of 2013 will include a discrete tax benefit of $4,025 relating to the previously expired period from January 1, 2012 to December 31, 2012. The evaluation of an uncertain tax position is a two-step process. The first step is a recognition process whereby we determine whether it is more likely than not that a tax position will be sustained upon examination, including resolution of any related appeals or litigation processes, based on the technical merits of the position. The second step is a measurement process whereby a tax position that meets the more likely than not recognition threshold is calculated to determine the amount of benefit to recognize in the financial statements. The tax position is measured at the largest amount of benefit that is greater than 50% likely of being realized upon ultimate settlement. We have elected to recognize interest and penalties associated with uncertain tax positions as a component of the provision (benefit) for income taxes in the accompanying consolidated statements of operations. We recorded $(1,607), $(8,477) and $1,257 for gross interest and penalties for the years ended December 31, 2010, 2011 and 2012, respectively. We had 2,819 and $3,554 accrued for the payment of interest and penalties as of December 31, 2011 and 2012, respectively. A summary of tax years that remain subject to examination by major tax jurisdictions is as follows: Tax Years Tax Jurisdiction See Below . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . United States—Federal and State 2006 to present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canada 2010 to present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . United Kingdom The normal statute of limitations for U.S. federal tax purposes is three years from the date the tax return is filed. The 2009, 2010 and 2011 tax years remain subject to examination for U.S. federal tax purposes as well as net operating loss carryforwards utilized in these years. We utilized net operating losses from 1998, 1999, and 2000 in our federal income tax returns for these tax years. The normal statute of limitations for state purposes is between three to five years. However, certain of our state statute of limitations remain open for periods longer than this when audits are in progress. 123 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 7. Income Taxes (Continued) We are subject to examination by various tax authorities in jurisdictions in which we have business operations or a taxable presence. We regularly assess the likelihood of additional assessments by tax authorities and provide for these matters as appropriate. As of December 31, 2011 and 2012, we had $31,408 and $37,563, respectively, of reserves related to uncertain tax positions included in other long-term liabilities in the accompanying consolidated balance sheets. Although we believe our tax estimates are appropriate, the final determination of tax audits and any related litigation could result in changes in our estimates. A reconciliation of unrecognized tax benefits is as follows: Gross tax contingencies—December 31, 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross additions based on tax positions related to the current year . . . . . . . . . . . . . . . . . . . . Gross additions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross reductions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lapses of statutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Settlements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross tax contingencies—December 31, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross additions based on tax positions related to the current year . . . . . . . . . . . . . . . . . . . . Gross additions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross reductions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lapses of statutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Settlements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross tax contingencies—December 31, 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross additions based on tax positions related to the current year . . . . . . . . . . . . . . . . . . . . Gross additions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross reductions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lapses of statutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Settlements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 88,155 6,575 9,759 (3,349) (33,001) (8,248) $ 59,891 6,593 6,437 (30,316) (6,268) (4,929) $ 31,408 6,598 3,912 (427) (2,829) (1,099) Gross tax contingencies—December 31, 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 37,563 The reversal of these reserves of $37,563 ($30,504 net of federal tax benefit) as of December 31, 2012 will be recorded as a reduction of our income tax provision if sustained. We believe that it is reasonably possible that an amount up to approximately $5,230 of our unrecognized tax positions may be recognized by the end of 2013 as a result of a lapse of statute of limitations or upon closing and settling significant audits in various worldwide jurisdictions. 124 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 8. Quarterly Results of Operations (Unaudited) Quarter Ended March 31 June 30 Sept. 30 Dec. 31 0.41 (0.03) 0.37 148,937 67,460 185,587 253,047 252,684 135,199 50,394 (12,469) 37,925 37,338 137,600 81,176 (6,557) 74,619 73,460 2011 Total revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $746,009 $758,551 $768,306 $741,837 149,463 Operating income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47,382 . . . . . . . . . . . . . . . . . . . . . Income (Loss) from continuing operations (13,381) Total (loss) income from discontinued operations . . . . . . . . . . . . . . . . . 34,001 Net income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net income (loss) attributable to Iron Mountain Incorporated . . . . . . . . 32,056 Earnings (Losses) per Share-Basic . . . . . . . . . . . . . . Income (Loss) per share from continuing operations Total (loss) income per share from discontinued operations . . . . . . . . . . Net income (loss) per share attributable to Iron Mountain Incorporated . Earnings (Losses) per Share-Diluted Income (Loss) per share from continuing operations . . . . . . . . . . . . . . Total (loss) income per share from discontinued operations . . . . . . . . . . Net income (loss) per share attributable to Iron Mountain Incorporated . 2012 Total revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $746,498 $752,165 $748,125 $758,467 102,561 Operating income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27,260 Income (Loss) from continuing operations . . . . . . . . . . . . . . . . . . . . . (1,074) Total (loss) income from discontinued operations . . . . . . . . . . . . . . . . . 26,186 Net income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net income (loss) attributable to Iron Mountain Incorporated . . . . . . . . 25,494(1) Earnings (Losses) per Share-Basic Income (Loss) per share from continuing operations . . . . . . . . . . . . . . Total (loss) income per share from discontinued operations . . . . . . . . . . Net income (loss) per share attributable to Iron Mountain Incorporated . Earnings (Losses) per Share-Diluted . . . . . . . . . . . . . . Income (Loss) per share from continuing operations Total (loss) income per share from discontinued operations . . . . . . . . . . Net income (loss) per share attributable to Iron Mountain Incorporated . 141,813 61,073 (5,093) 55,980 55,350 158,687 41,441 (2,524) 38,917 38,055 153,966 53,719 32 53,751 52,809 0.26 (0.06) 0.19 0.26 (0.07) 0.18 0.36 (0.03) 0.32 0.24 (0.01) 0.22 0.15 (0.01) 0.14 0.26 (0.07) 0.18 0.40 (0.03) 0.37 0.26 (0.06) 0.19 0.35 (0.03) 0.32 0.24 (0.01) 0.22 0.15 (0.01) 0.14 0.33 0.92 1.25 0.31 — 0.31 0.31 — 0.31 0.33 0.91 1.24 (1) The change in net income (loss) attributable to Iron Mountain Incorporated in the fourth quarter of 2012 compared to the third quarter of 2012 is primarily attributable to a decrease in operating income of approximately $51,400. The decrease in operating income is primarily related to increases in operating expenses attributable to: (1) $16,700 in costs and certain asset write-downs associated with facility consolidations and other asset impairments, (2) $6,400 in legal fees and reserves and $4,000 in professional fees associated with certain strategic and corporate initiatives, (3) $7,400 in costs associated with the REIT conversion, (4) $6,100 in sales, marketing and account management costs within our North American Business segment (primarily associated with certain restructuring activities), (5) $4,300 in worker’s compensation and personal property taxes related to certain benefits recorded in the third quarter of 2012 that did not repeat in the fourth quarter of 2012 and (6) $2,800 in stock-based compensation. Additionally, interest expense, net increased approximately $2,800 associated with the issuance of the 53⁄4% Notes offset by the redemption of the 65⁄8% Notes and the 83⁄4% Notes. Offsetting the decrease in operating income and the increase in interest expense, net were a reduction in the provision for income taxes of approximately $21,600 and a reduction in other expenses, net of approximately $6,200 primarily as a result of debt extinguishment charges recorded in the third quarter of 2012 related to the redemption of the 65⁄8% Notes and the 83⁄4% Notes that did not repeat in the fourth quarter of 2012. 125 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 9. Segment Information Our reportable operating segments and Corporate are described as follows: (cid:127) North American Business—storage and information management services throughout the United States and Canada, including the storage of paper documents, as well as other media such as microfilm and microfiche, master audio and videotapes, film, X-rays and blueprints, including healthcare information services, vital records services, service and courier operations, and the collection, handling and disposal of sensitive documents for corporate customers (‘‘Hard Copy’’); the storage and rotation of backup computer media as part of corporate disaster recovery plans, including service and courier operations (‘‘Data Protection & Recovery’’); information destruction services (‘‘Destruction’’); the scanning, imaging and document conversion services of active and inactive records (‘‘DMS’’); the storage, assembly, and detailed reporting of customer marketing literature and delivery to sales offices, trade shows and prospective customers’ sites based on current and prospective customer orders (‘‘Fulfillment’’); and technology escrow services that protect and manage source code. (cid:127) International Business—storage and information management services throughout Europe, Latin America and Asia Pacific, including Hard Copy, Data Protection & Recovery, Destruction and DMS. Our European operations provide Hard Copy, Data Protection & Recovery and DMS throughout Europe and Destruction services are primarily provided in the United Kingdom and Ireland. Our Latin America operations provide Hard Copy, Data Protection & Recovery, Destruction and DMS throughout Argentina, Brazil, Chile, Mexico and Peru. Our Asia Pacific operations provide Hard Copy, Data Protection & Recovery, Destruction and DMS throughout Australia, with Hard Copy and Data Protection & Recovery services also provided in certain cities in India, Singapore, Hong Kong-SAR and China. (cid:127) Corporate—consists of costs related to executive and staff functions, including finance, human resources and information technology, which benefit the enterprise as a whole. These costs are primarily related to the general management of these functions on a corporate level and the design and development of programs, policies and procedures that are then implemented in the individual segments, with each segment bearing its own cost of implementation. Corporate also includes stock-based employee compensation expense associated with all Employee Stock-Based Awards. 126 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 9. Segment Information (Continued) An analysis of our business segment information and reconciliation to the consolidated financial statements is as follows: 2010 Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . Depreciation and Amortization . . . . . . . . . . . . . . . Depreciation . . . . . . . . . . . . . . . . . . . . . . . . . . . Amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusted OIBDA . . . . . . . . . . . . . . . . . . . . . . . . . Total Assets(1) . . . . . . . . . . . . . . . . . . . . . . . . . . . Expenditures for Segment Assets . . . . . . . . . . . . . . Capital Expenditures . . . . . . . . . . . . . . . . . . . . . Cash Paid for Acquisitions, Net of Cash Acquired Additions to Customer Relationship and North American Business $2,193,464 185,483 172,713 12,770 969,505 4,370,465 135,825 120,162 5,675 International Business Corporate Total Consolidated $ 698,885 81,932 69,480 12,452 130,969 1,641,251 115,496 104,116 8,166 $ — $2,892,349 304,205 278,760 25,445 926,676 6,416,393 285,892 258,849 13,841 36,790 36,567 223 (173,798) 404,677 34,571 34,571 — Acquisition Costs . . . . . . . . . . . . . . . . . . . . . . 9,988 3,214 — 13,202 2011 Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . Depreciation and Amortization . . . . . . . . . . . . . . . Depreciation . . . . . . . . . . . . . . . . . . . . . . . . . . . Amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusted OIBDA . . . . . . . . . . . . . . . . . . . . . . . . . Total Assets(1) . . . . . . . . . . . . . . . . . . . . . . . . . . . Expenditures for Segment Assets . . . . . . . . . . . . . . Capital Expenditures . . . . . . . . . . . . . . . . . . . . . Cash Paid for Acquisitions, Net of Cash Acquired Additions to Customer Relationship and 2,229,143 180,763 168,549 12,214 961,973 4,194,850 139,079 117,338 5,436 785,560 104,815 88,432 16,383 164,212 1,646,701 152,064 76,856 69,810 — 3,014,703 319,499 290,638 28,861 950,439 6,041,258 306,104 209,155 75,246 33,921 33,657 264 (175,746) 199,707 14,961 14,961 — Acquisition Costs . . . . . . . . . . . . . . . . . . . . . . 16,305 5,398 — 21,703 2012 Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . Depreciation and Amortization . . . . . . . . . . . . . . . Depreciation . . . . . . . . . . . . . . . . . . . . . . . . . . . Amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusted OIBDA . . . . . . . . . . . . . . . . . . . . . . . . . Total Assets(1) . . . . . . . . . . . . . . . . . . . . . . . . . . . Expenditures for Segment Assets . . . . . . . . . . . . . . Capital Expenditures . . . . . . . . . . . . . . . . . . . . . Cash Paid for Acquisitions, Net of Cash Acquired Additions to Customer Relationship and 2,198,563 181,607 168,896 12,711 916,196 4,304,340 177,687 123,882 28,126 806,692 103,393 80,493 22,900 173,620 1,854,050 191,360 91,159 97,008 — 3,005,255 316,344 280,598 35,746 912,217 6,358,339 394,689 240,683 125,134 31,344 31,209 135 (177,599) 199,949 25,642 25,642 — Acquisition Costs . . . . . . . . . . . . . . . . . . . . . . 25,679 3,193 — 28,872 (1) Excludes all intercompany receivables or payables and investment in subsidiary balances. 127 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 9. Segment Information (Continued) The accounting policies of the reportable segments are the same as those described in Note 2. Adjusted OIBDA for each segment is defined as operating income before depreciation, amortization, intangible impairments, (gain) loss on disposal/write-down of property, plant and equipment, net and REIT Costs (defined below) directly attributable to the segment. Internally, we use Adjusted OIBDA as the basis for evaluating the performance of, and allocating resources to, our operating segments. A reconciliation of Adjusted OIBDA to income from continuing operations before provision (benefit) for income taxes on a consolidated basis is as follows: Adjusted OIBDA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Less: Depreciation and Amortization . . . . . . . . . . . . . . . . . . . . . . Intangible Impairments (See Note 2.g. and Note 14) . . . . . . . . . . (Gain) Loss on Disposal/Write-down of Property, Plant and Year Ended December 31, 2010 2011 2012 $926,676 304,205 85,909 $950,439 319,499 46,500 $912,217 316,344 — Equipment, Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . REIT Costs(1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Interest Expense, Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Expense (Income), Net . . . . . . . . . . . . . . . . . . . . . . . . . . (10,987) — 204,559 8,768 (2,286) 15,527 205,256 13,043 4,400 34,446 242,599 16,062 Income from Continuing Operations before Provision (Benefit) for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $334,222 $352,900 $298,366 (1) Includes costs associated with our 2011 proxy contest, the work of the Strategic Review Special Committee of the board of directors and the proposed REIT conversion (‘‘REIT Costs’’). Information as to our operations in different geographical areas is as follows: Year Ended December 31, 2010 2011 2012 Revenues: United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . United Kingdom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,958,820 295,462 231,477 406,590 $1,984,805 307,905 244,337 477,656 $1,949,979 290,044 248,583 516,649 Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $2,892,349 $3,014,703 $3,005,255 Long-lived Assets: United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . United Kingdom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3,341,241 552,309 448,485 861,896 $3,306,574 529,239 434,517 856,478 $3,359,560 529,336 445,699 999,652 Total Long-lived Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5,203,931 $5,126,808 $5,334,247 128 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 9. Segment Information (Continued) Information as to our revenues by product and service lines is as follows: Year Ended December 31, 2010 2011 2012 Revenues: Records Management(1)(2) . . . . . . . . . . . . . . . . . . . . . . . . . . . Data Protection & Recovery(1)(3) . . . . . . . . . . . . . . . . . . . . . . Information Destruction(1)(4) . . . . . . . . . . . . . . . . . . . . . . . . . $2,081,492 531,580 279,277 $2,183,154 522,632 308,917 $2,193,602 543,426 268,227 Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $2,892,349 $3,014,703 $3,005,255 (1) Each of the offerings within our product and service lines has a component of revenue that is storage rental related and a component that is service revenues, except the Information Destruction service offering, which does not have a storage component. (2) Includes Business Records Management, Compliant Records Management and Consulting Services, DMS, Fulfillment Services, Health Information Management Solutions, Film and Sound Archives and Energy Data Services and Dedicated Facilities Management. (3) Includes Data Protection & Recovery Services and Technology Escrow Services. (4) Includes Secure Shredding and Compliant Information Destruction. 10. Commitments and Contingencies a. Leases Most of our leased facilities are leased under various operating leases that typically have initial lease terms of five to ten years. A majority of these leases have renewal options with one or more five year options to extend and may have fixed or Consumer Price Index escalation clauses. We also lease equipment under operating leases (primarily computers) which have an average lease life of three years. Vehicles and office equipment are also leased and have remaining lease lives ranging from one to seven years. Total rent expense (including common area maintenance charges) under all of our operating leases was $238,480, $242,954 and $250,986 for the years ended December 31, 2010, 2011 and 2012, respectively. Included in total rent expense was sublease income of $2,721, $2,974 and $3,407 for the years ended December 31, 2010, 2011 and 2012, respectively. Estimated minimum future lease payments (excluding common area maintenance charges) include payments for certain renewal periods at our option because failure to renew results in an economic 129 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 10. Commitments and Contingencies (Continued) disincentive due to significant capital expenditure costs (e.g., racking), thereby making it reasonably assured that we will renew the lease. Such payments in effect at December 31, are as follows: 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thereafter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating Lease Payment $ 227,231 215,659 207,176 197,390 189,391 1,609,500 Sublease Income $ 4,093 3,120 2,784 2,008 1,154 692 Capital Leases $ 58,454 58,691 31,131 26,450 22,474 142,598 Total minimum lease payments . . . . . . . . . . . . . . . . . . . . . . . . . . . $2,646,347 $13,851 339,798 Less amounts representing interest . . . . . . . . . . . . . . . . . . . . . . . Present value of capital lease obligations . . . . . . . . . . . . . . . . . . . (103,972) $ 235,826 In addition, we have certain contractual obligations related to purchase commitments which require minimum payments of $22,683, $8,873, $1,221, $595, $448 and $19 in 2013, 2014, 2015, 2016, 2017 and thereafter, respectively. b. Self-Insured Liabilities We are self-insured up to certain limits for costs associated with workers’ compensation claims, vehicle accidents, property and general business liabilities, and benefits paid under employee healthcare and short-term disability programs. At December 31, 2011 and 2012 there were $39,358 and $34,806, respectively, of self-insurance accruals reflected in accrued expenses of our consolidated balance sheets. The measurement of these costs requires the consideration of historical cost experience and judgments about the present and expected levels of cost per claim. We account for these costs primarily through actuarial methods, which develop estimates of the undiscounted liability for claims incurred, including those claims incurred but not reported. These methods provide estimates of future ultimate claim costs based on claims incurred as of the balance sheet date. c. Litigation—General We are involved in litigation from time to time in the ordinary course of business. A portion of the defense and/or settlement costs associated with such litigation is covered by various commercial liability insurance policies purchased by us and, in limited cases, indemnification from third parties. Our policy is to establish reserves for loss contingencies when the losses are both probable and reasonably estimable. We record legal costs associated with loss contingencies as expenses in the period in which they are incurred. The matters described below represent our significant loss contingencies. We have evaluated each matter and, if both probable and estimable, accrued an amount that represents our estimate of any probable loss associated with such matter. In addition, we have estimated a reasonably possible range for all loss contingencies including those described below. We believe it is reasonably 130 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 10. Commitments and Contingencies (Continued) possible that we could incur aggregate losses in addition to amounts currently accrued for all matters up to an additional $37,000 over the next several years. d. Patent Infringement Lawsuit In August 2010, we were named as a defendant in a patent infringement suit filed in the U.S. District Court for the Eastern District of Texas by Oasis Research, LLC. The plaintiff alleged that the technology found in our Connected and LiveVault products infringed certain U.S. patents owned by the plaintiff. As part of the sale of our Digital Business, discussed in Note 14, our Connected and LiveVault products were sold to Autonomy, and Autonomy assumed this obligation and the defense of this litigation and agreed to indemnify us against any losses. In November 2012, the claim was settled and Autonomy paid the entire settlement amount. e. Government Contract Billing Matter Since October 2001, we have provided services to the U.S. Government under several General Services Administration (‘‘GSA’’) multiple award schedule contracts (the ‘‘Schedules’’). The earliest of the Schedules was renewed in October 2006 with certain modifications to its terms. The Schedules contain a price reductions clause (‘‘Price Reductions Clause’’) that requires us to offer to reduce the prices billed to the Government under the Schedules to correspond to the prices billed to certain benchmark commercial customers. Through December 31, 2012, we billed approximately $54,000 under the Schedules. In 2011, we initiated an internal review covering the contract period commencing in October 2006, and we discovered potential non-compliance with the Price Reductions Clause. We voluntarily disclosed the potential non-compliance to the GSA and its Office of Inspector General (‘‘OIG’’) in June 2011. We continue to review this matter and provide the GSA and OIG with information regarding our pricing practices and the proposed pricing adjustment amount to be refunded. The GSA and OIG, however, may not agree with our determination of the refund amount and may request additional pricing adjustments, refunds, civil penalties, up to treble damages and/or interest related to our Schedules. In April 2012, the U.S. Government sent us a subpoena seeking information that substantially overlaps with the subjects that are covered by the voluntary disclosure process that we initiated with the GSA and OIG in June 2011, except that the subpoena seeks information dating back to 2000 and seeks information about non-GSA federal and state and local customers. Despite the substantial overlap, we understand that the subpoena relates to a separate inquiry, under the civil False Claims Act, that has been initiated independent of the GSA and OIG voluntary disclosure matter. We cannot determine at this time whether this separate inquiry will result in liability in addition to the amount that may be paid in connection with the voluntary disclosure to the OIG and GSA described above. Given the above, it is reasonably possible that an adjustment to our estimates may be required in the future as a result of updated facts and circumstances. To the extent that an adjustment to our estimates is necessary in a future period, we will assess, at that time, whether the adjustment is a result of a change in estimate or the correction of an error. A change in estimate would be reflected as an adjustment through the then-current period statement of operations. A correction of an error would 131 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 10. Commitments and Contingencies (Continued) require a quantitative and qualitative analysis to determine the approach to correcting the error. A correction of an error could be reflected in the then-current period statement of operations or as a restatement of prior period financial information, depending upon the underlying facts and circumstances and our quantitative and qualitative analysis. f. State of Massachusetts Assessment During the third quarter of 2012, we applied for abatement of assessments from the state of Massachusetts. The assessments related to a corporate excise audit of the 2004 through 2006 tax years in the aggregate amount of $8,191, including tax, interest and penalties through the assessment date. The applications for abatement were denied during the third quarter of 2012. On October 19, 2012 we filed petitions with the Massachusetts Appellate Tax Board challenging the assessments. The final outcome of this matter may require payment of additional corporate excise tax, which consists of two measures, an income tax, which is a component of the provision for income taxes, and a net worth tax, which is an operating charge. We intend to defend this matter vigorously at the Massachusetts Appellate Tax Board. In addition, we are currently under a corporate excise audit by the state of Massachusetts for the 2007 and 2008 tax years. The adjustments being proposed are for issues consistent with those assessed in the earlier years. The state has also informed us that an audit of the 2009-2011 years will begin shortly. g. Italy Fire On November 4, 2011, we experienced a fire at a facility we leased in Aprilia, Italy. The facility primarily stored archival and inactive business records for local area businesses. Despite quick response by local fire authorities, damage to the building was extensive, and the building and its contents were a total loss. We continue to assess the impact of the fire, and, although our warehouse legal liability insurer has reserved its rights to contest coverage related to certain types of potential claims, we believe we carry adequate insurance. We have been sued by two customers, and have received correspondence from other customers, under various theories of liabilities. We deny any liability with respect to the fire and we have referred these claims to our warehouse legal liability insurer for an appropriate response. We do not expect that this event will have a material impact on our consolidated financial condition, results of operations and cash flows. As discussed in Note 14, we sold our Italian operations on April 27, 2012, and we indemnified the buyers related to certain obligations and contingencies associated with the fire. Our policy related to business interruption insurance recoveries is to record gains within other (income) expense, net in our consolidated statement of operations and proceeds received within cash flows from operating activities in our consolidated statement of cash flows. Such amounts are recorded in the period the cash is received. Our policy with respect to involuntary conversion of property, plant and equipment is to record any gain or loss within (gain) loss on disposal/write-down of property, plant and equipment, net within operating income in our consolidated statement of operations and proceeds received within cash flows from investing activities within our consolidated statement of cash flows. Losses are recorded when incurred and gains are recorded in the period when the cash received exceeds the carrying value of the related property, plant and equipment. As a result of the sale of the 132 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 10. Commitments and Contingencies (Continued) Italian operations, statements of operation and cash flow impacts related to the fire will be reflected as discontinued operations. 11. Related Party Transactions We lease space to an affiliated company, Schooner Capital LLC (‘‘Schooner’’), for its corporate headquarters located in Boston, Massachusetts. For the years ended December 31, 2010, 2011 and 2012, Schooner paid rent to us totaling $198, $188 and $196, respectively. One of the members of our board of directors and several of his family members hold an indirect equity interest in one of the stockholders that received proceeds in connection with the acquisition of our joint venture in Poland. As a result of this equity interest, such board member, together with several of his family members, received approximately 24% of the purchase price that we paid in connection with this transaction. See Note 6. 12. 401(k) Plans We have a defined contribution plan, which generally covers all non-union U.S. employees meeting certain service requirements. Eligible employees may elect to defer from 1% to 25% of compensation per pay period up to the amount allowed by the U.S. Internal Revenue Code of 1986, as amended. In addition, IME operates a defined contribution plan, which is similar to the U.S.’s 401(k) Plan. We make matching contributions based on the amount of an employee’s contribution in accordance with the plan documents. We have expensed $14,282, $18,133 and $18,026 for the years ended December 31, 2010, 2011 and 2012, respectively. 13. Stockholders’ Equity Matters Our board of directors has authorized up to $1,200,000 in repurchases of our common stock. All repurchases are subject to stock price, market conditions, corporate and legal requirements and other factors. As of December 31, 2012, we had a remaining amount available for repurchase under our share repurchase program of $66,035, which represents approximately 1% in the aggregate of our outstanding common stock based on the closing stock price on such date. In February 2010, our board of directors adopted a dividend policy under which we have paid, and in the future intend to pay, quarterly cash dividends on our common stock. Declaration and payment of 133 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 13. Stockholders’ Equity Matters (Continued) future quarterly dividends is at the discretion of our board of directors. In 2011 and 2012, our board of directors declared the following dividends: Declaration Date March 11, 2011 . . . . . . . . . . . . . . . June 10, 2011 . . . . . . . . . . . . . . . . September 8, 2011 . . . . . . . . . . . . December 1, 2011 . . . . . . . . . . . . . March 8, 2012 . . . . . . . . . . . . . . . June 5, 2012 . . . . . . . . . . . . . . . . . September 6, 2012 . . . . . . . . . . . . October 11, 2012 . . . . . . . . . . . . . December 14, 2012 . . . . . . . . . . . . Dividend Per Share $0.1875 0.2500 0.2500 0.2500 0.2500 0.2700 0.2700 4.0600 0.2700 Record Date March 25, 2011 June 24, 2011 September 23, 2011 December 23, 2011 March 23, 2012 June 22, 2012 September 25, 2012 October 22, 2012 December 26, 2012 Total Amount $ 37,601 50,694 46,877 43,180 42,791 46,336 46,473 700,000 51,296 Payment Date April 15, 2011 July 15, 2011 October 14, 2011 January 13, 2012 April 13, 2012 July 13, 2012 October 15, 2012 November 21, 2012 January 17, 2013 On October 11, 2012, we announced the declaration by our board of directors of a special dividend of $700,000 (the ‘‘Special Dividend’’), payable, at the election of the stockholders, in either common stock or cash to stockholders of record as of October 22, 2012 (the ‘‘Record Date’’). The Special Dividend, which is a distribution to stockholders of a portion of our accumulated earnings and profits, was paid in a combination of common stock and cash. The Special Dividend was paid on November 21, 2012 (the ‘‘Distribution Date’’) to stockholders as of the Record Date. Stockholders elected to be paid their pro rata portion of the Special Dividend in all common stock or cash. The total amount of cash paid to all stockholders associated with the Special Dividend was approximately $140,000 (including cash paid in lieu of fractional shares). Our shares of common stock were valued for purposes of the Special Dividend based upon the average closing price on the three trading days following November 14, 2012, or $32.87 per share, and as such, the number of shares of common stock we issued in the Special Dividend was approximately 17,000 and the total amount of common stock paid to all stockholders associated with the Special Dividend was approximately $560,000. These shares impact weighted average shares outstanding from the date of issuance, thus impacting our earnings per share data prospectively from the Distribution Date. 14. Discontinued Operations Digital Operations In August 2010, we sold the Domain Name Product Line for approximately $11,400 in cash at closing which is included in cash flows from operating activities—discontinued operations. This represented the sale of assets (primarily customer contracts) of a product line. Total revenues of this product line for the seven months ended July 31, 2010 were approximately $3,500. A gain in the amount of approximately $6,900 ($2,834, net of tax) was recorded during the quarter ended September 30, 2010 and is included in loss from discontinued operations, net of tax. During the quarter ended September 30, 2010, we concluded that events occurred and circumstances changed in our former worldwide digital business reporting unit that required us to conduct an impairment review. The primary factors contributing to our conclusion that we had a 134 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 14. Discontinued Operations (Continued) triggering event and a requirement to reassess our former worldwide digital business reporting unit goodwill for impairment included: (1) a reduction in forecasted revenue and operating results due to continued pressure on key parts of the business as a result of the weak economy; (2) reduced revenue and profit outlook for our eDiscovery service due to smaller average matter size and lower pricing; (3) a decision to discontinue certain software development projects; and (4) the sale of the Domain Name Product Line. As a result of the review, we recorded a provisional goodwill impairment charge associated with our former worldwide digital business reporting unit in the amount of $255,000 during the quarter ended September 30, 2010. We finalized the estimate in the fourth quarter of 2010, and we recorded an additional impairment of $28,785, for a total goodwill impairment charge of $283,785. For the year ended December 31, 2010, we allocated $85,909 of this charge to the retained technology escrow services business, based on a relative fair value basis, which charge continues to be included in our continuing results of operations as a component of intangible impairments in our consolidated statements of operations. On June 2, 2011, we sold the Digital Business to Autonomy pursuant to the Digital Sale Agreement. In the Digital Sale, Autonomy purchased (1) the shares of certain of IMI’s subsidiaries through which we conducted the Digital Business and (2) certain assets of IMI and its subsidiaries relating to the Digital Business. The Digital Sale qualified as discontinued operations and, as a result, the financial position, operating results and cash flows of the Digital Business and the Domain Name Product Line, for all periods presented, including the gains on the sales, have been reported as discontinued operations for financial reporting purposes. Pursuant to the Digital Sale Agreement, IMI received approximately $395,400 in cash, consisting of the initial purchase price and a preliminary working capital adjustment, which was subject to a customary post-closing adjustment based on the amount of working capital at closing. Autonomy disputed our calculation of the working capital adjustment in the Digital Sale Agreement and, as contemplated by the Digital Sale Agreement, the matter was referred to an independent third party accounting firm for determination of the appropriate adjustment amount. On February 22, 2013, the independent third party accounting firm issued its determination of the appropriate working capital adjustment, which was consistent with the amount we had accrued. As a result, no adjustment to the previously recorded gain on sale of discontinued operations, net of tax was required. Transaction costs relating to the Digital Sale amounted to $7,387. Additionally, $11,075 of inducements payable to Autonomy have been netted against the proceeds in calculating the gain on the Digital Sale. Also, a tax provision of $45,126 associated with the gain recorded on the Digital Sale was recorded for the year ended December 31, 2011. A gain on sale of discontinued operations in the amount of $243,861 ($198,735, net of tax) was recorded during the year ended December 31, 2011, as a result of the Digital Sale. Approximately $3,828 of cumulative translation adjustment associated with our Digital Business was reclassified from accumulated other comprehensive items, net and reduced the gain on the Digital Sale by the same amount. 135 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 14. Discontinued Operations (Continued) The table below summarizes certain results of operations of the Digital Business and the Domain Name Product Line: Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 203,479 $ 79,199 $ — Year Ended December 31, 2010 2011(1) 2012 Loss Before Benefit for Income Taxes of Discontinued Operations . . . . Benefit for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(235,161) $ (31,094) $ (75) (505) (13,744) (19,682) (Loss) Income from Discontinued Operations, Net of Tax . . . . . . . . . . . $(215,479) $ (17,350) $ 430 Gain on Sale of Discontinued Operations . . . . . . . . . . . . . . . . . . . . . . Provision for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gain on Sale of Discontinued Operations, Net of Tax . . . . . . . . . . . . . . $ $ — $243,861 45,126 — $ — — — $198,735 $ — Total (Loss) Income from Discontinued Operations and Sale, Net of Tax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(215,479) $181,385 $ 430 (1) Includes the results of operations of our Digital Business through June 2, 2011, the date the Digital Sale was consummated. There have been no allocations of corporate general and administrative expenses to discontinued operations. In accordance with our policy, we have allocated corporate interest associated with all debt that is not specifically allocated to a particular component based on the proportion of the assets of the Digital Business and the Domain Name Product Line to our total consolidated assets at the applicable weighted average interest rate associated with such debt for such reporting period. Interest allocated to the Digital Business and the Domain Name Product Line and included in loss from discontinued operations amounted to $14,336 and $2,396 for the years ended December 31, 2010 and 2011, respectively. New Zealand Operations We completed the sale of our New Zealand operations on October 3, 2011 for a purchase price of approximately $10,000. During the second quarter of 2011, we recorded an impairment charge of $4,900 to write-down the long-lived assets of our New Zealand operations to its estimated net realizable value, which is included in income (loss) from discontinued operations. In the calculation of the carrying value of our New Zealand operations, we allocated the goodwill of our Australia/New Zealand reporting unit between Australia and New Zealand on a relative fair value basis. Additionally, we recorded a tax benefit of $7,883 during the year ended December 31, 2011 associated with the outside tax basis of our New Zealand operations, which is also reflected in income (loss) from discontinued operations. No valuation allowance was provided against this benefit as such amount is recoverable against the capital gain associated with the Digital Sale. We recorded a gain on the sale of discontinued operations associated with our New Zealand operations of $1,884 during the fourth quarter of 2011 which primarily represents cumulative translation adjustment associated with our New 136 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 14. Discontinued Operations (Continued) Zealand operations which was reclassified from accumulated other comprehensive items, net and increased the gain on the sale of New Zealand by that same amount. The New Zealand operations were previously included within the International Business segment. For all periods presented, the financial position, operating results and cash flows of our New Zealand operations, including the gain on the sale, have been reported as discontinued operations for financial reporting purposes. The table below summarizes certain results of our New Zealand operations: Year Ended December 31, 2010 2011(1) 2012 Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $7,414 $ 6,489 $ — Loss Before Benefit for Income Taxes of Discontinued Operations . . . . . . . . Benefit for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (533) $(4,726) $(88) (34) — (7,883) (Loss) Income from Discontinued Operations, Net of Tax . . . . . . . . . . . . . . . $ (533) $ 3,157 $(54) Gain on Sale of Discontinued Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . Provision for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ — $ 1,884 — — Gain on Sale of Discontinued Operations, Net of Tax . . . . . . . . . . . . . . . . . . $ — $ 1,884 $ — — $ — Total (Loss) Income from Discontinued Operations and Sale, Net of Tax . . . . $ (533) $ 5,041 $(54) (1) Includes the results of operations of New Zealand through October 3, 2011, the date the sale of our New Zealand operations was consummated. Italian Operations We sold our Italian operations on April 27, 2012, and we agreed to indemnify the buyers of our Italian operations for certain possible costs associated with the fire in Italy discussed more fully in Note 10.g. A loss on sale of discontinued operations in the amount of $1,885 was recorded during the year ended December 31, 2012 as a result of the sale of our Italian operations. Approximately $383 of cumulative translation adjustment associated with our Italian operations was reclassified from accumulated other comprehensive items, net and reduced the loss on the sale by the same amount. We allocated the goodwill of our Continental Western European reporting unit between our Italian operations and the remainder of this reporting unit on a relative fair value basis. During the third quarter of 2011, we recorded an impairment charge of $17,100 to write down the long-lived assets of our Italian operations to its estimated net realizable value, which is included in loss from discontinued operations. Our Italian operations were previously included within the International Business segment. For all periods presented, the financial position, operating results and cash flows of our Italian operations, including the loss on the sale, have been reported as discontinued operations for financial reporting purposes. 137 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2012 (In thousands, except share and per share data) 14. Discontinued Operations (Continued) The table below summarizes certain results of our Italian operations: Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $18,284 $ 15,353 $ 2,138 Year Ended December 31, 2010 2011 2012(1) Loss Before Benefit for Income Taxes of Discontinued Operations . . . . . Benefit for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (3,756) $(35,350) $(8,692) (1,542) (2,104) (351) Loss from Discontinued Operations, Net of Tax . . . . . . . . . . . . . . . . . . $ (3,405) $(33,246) $(7,150) Loss on Sale of Discontinued Operations . . . . . . . . . . . . . . . . . . . . . . . Provision for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ — $ — — $(1,885) — — Loss on Sale of Discontinued Operations, Net of Tax . . . . . . . . . . . . . . $ — $ — $(1,885) Total Loss from Discontinued Operations and Sale, Net of Tax . . . . . . . $ (3,405) $(33,246) $(9,035) (1) Includes the results of operations of Italy through April 27, 2012, the date the sale of our Italian operations was consummated. The carrying amounts of the major classes of assets and liabilities of our Italian operations were as follows: December 31, 2011 Accounts receivable, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses and other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current assets of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other assets, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Non-current assets of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assets of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current portion of long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current liabilities of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other long-term liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Non-current liabilities of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . $4,676 602 5,278 1,978 1,978 $7,256 $ 118 563 2,552 41 3,274 43 43 Liabilities of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3,317 138 Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. SIGNATURES IRON MOUNTAIN INCORPORATED By: /s/ BRIAN P. MCKEON Brian P. McKeon Executive Vice President and Chief Financial Officer (Principal Financial and Accounting Officer) Dated: March 1, 2013 Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. Name Title Date /s/ WILLIAM L. MEANEY William L. Meaney /s/ BRIAN P. MCKEON Brian P. McKeon /s/ C. RICHARD REESE C. Richard Reese /s/ TED R. ANTENUCCI Ted R. Antenucci /s/ CLARKE H. BAILEY Clarke H. Bailey /s/ KENT P. DAUTEN Kent P. Dauten /s/ PAUL F. DENINGER Paul F. Deninger /s/ PER-KRISTIAN HALVORSEN Per-Kristian Halvorsen President and Chief Executive Officer and Director (Principal Executive Officer) Executive Vice President and Chief Financial Officer (Principal Financial and Accounting Officer) March 1, 2013 March 1, 2013 Executive Chairman of the Board of Directors March 1, 2013 March 1, 2013 March 1, 2013 March 1, 2013 March 1, 2013 March 1, 2013 Director Director Director Director Director 139 Name Title Date /s/ MICHAEL LAMACH Michael Lamach /s/ ARTHUR D. LITTLE Arthur D. Little /s/ ALLAN Z. LOREN Allan Z. Loren /s/ VINCENT J. RYAN Vincent J. Ryan /s/ LAURIE A. TUCKER Laurie A. Tucker /s/ ALFRED J. VERRECCHIA Alfred J. Verrecchia Director Director Director Director Director Director March 1, 2013 March 1, 2013 March 1, 2013 March 1, 2013 March 1, 2013 March 1, 2013 140 INDEX TO EXHIBITS Certain exhibits indicated below are incorporated by reference to documents we have filed with the Commission. Each exhibit marked by a pound sign (#) is a management contract or compensatory plan. Exhibit 2.1 3.1 3.2 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 Item Purchase and Sale Agreement, among Autonomy Corporation plc, the Company and certain of its subsidiaries, dated as of May 15, 2011. (Incorporated by reference to the Company’s Current Report on Form 8-K dated June 8, 2011.) Amended and Restated Certificate of Incorporation of the Company, as amended. (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2006.) Amended and Restated Bylaws of the Company (as adopted on March 5, 2010). (Incorporated by reference to the Company’s Current Report on Form 8-K dated March 5, 2010.) Indenture for 71⁄4% GBP Senior Subordinated Notes due 2014, dated as of January 22, 2004, among the Company, the Guarantors named therein and The Bank of New York, as trustee. (Incorporated by reference to the Company’s Current Report on Form 8-K dated July 11, 2006.) Senior Subordinated Indenture, dated as of December 30, 2002, among the Company, the Guarantors named therein and The Bank of New York, as trustee. (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2002.) Fourth Supplemental Indenture, dated as of October 16, 2006, among the Company, the Guarantors named therein and The Bank of New York Trust Company, N.A., as trustee, relating to the 8% Senior Subordinated Notes due 2018 and the 63⁄4% Euro Senior Subordinated Notes due 2018. (Incorporated by reference to the Company’s Current Report on Form 8-K dated October 17, 2006.) Fifth Supplemental Indenture, dated as of January 19, 2007, among the Company, the Guarantors named therein and The Bank of New York Trust Company, N.A., as trustee, relating to the 63⁄4% Euro Senior Subordinated Notes due 2018. (Incorporated by reference to the Company’s Current Report on Form 8-K dated January 24, 2007.) Amendment No. 1 to Fifth Supplemental Indenture, dated as of February 23, 2007, among the Company, the Guarantors named therein and The Bank of New York Trust Company, N.A., as trustee. (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2006.) Sixth Supplemental Indenture, dated as of March 15, 2007, among Iron Mountain Nova Scotia Funding Company, the Company and the other Guarantors named therein and The Bank of New York Trust Company, N.A., as trustee, relating to the 71⁄2% CAD Senior Subordinated Notes due 2017. (Incorporated by reference to the Company’s Current Report on Form 8-K dated March 23, 2007.) Seventh Supplemental Indenture, dated as of June 5, 2008, among the Company, the Guarantors named therein and The Bank of New York Trust Company, N.A., as trustee, relating to the 8% Senior Subordinated Notes due 2020. (Incorporated by reference to the Company’s Current Report on Form 8-K dated June 11, 2008.) Eighth Supplemental Indenture, dated as of August 10, 2009, among the Company, the Guarantors named therein and The Bank of New York Mellon Trust Company, N.A., as trustee, relating to the 83⁄8% Senior Subordinated Notes due 2021. (Incorporated by reference to the Company’s Current Report on Form 8-K dated August 11, 2009.) 141 Exhibit 4.9 4.10 4.11 4.12 10.1 10.2 10.3 10.4 10.5 10.6 10.7 10.8 10.9 Item Senior Subordinated Indenture, dated as of September 23, 2011, among the Company, the Guarantors named therein and The Bank of New York Mellon Trust Company, N.A., as trustee. (Incorporated by reference to the Company’s Current Report on Form 8-K dated September 29, 2011.) First Supplemental Indenture, dated as of September 23, 2011, among Iron Mountain Incorporated, the Guarantors named therein and The Bank of New York Mellon Trust Company, N.A., as trustee, relating to the 73⁄4% Senior Subordinated Notes due 2019. (Incorporated by reference to the Company’s Current Report on Form 8-K dated September 29, 2011.) Second Supplemental Indenture, dated as of August 10, 2012, among the Company, the Guarantors named therein and The Bank of New York Mellon Trust Company, N.A., as trustee, relating to the 53⁄4% Senior Subordinated Notes due 2024. (Incorporated by reference to the Company’s Current Report on Form 8-K dated August 10, 2012.) Form of Stock Certificate representing shares of Common Stock, $0.01 par value per share, of the Company. (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2011.) 2008 Restatement of the Iron Mountain Incorporated Executive Deferred Compensation Plan. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2007.) First Amendment to 2008 Restatement of the Iron Mountain Incorporated Executive Deferred Compensation Plan. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2008.) Third Amendment to 2008 Restatement of the Iron Mountain Incorporated Executive Deferred Compensation Plan. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2012.) Fourth Amendment to 2008 Restatement of the Iron Mountain Incorporated Executive Deferred Compensation Plan. (#) (Filed herewith.) Iron Mountain Incorporated 1997 Stock Option Plan, as amended. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2000.) Amendment to Iron Mountain Incorporated 1997 Stock Option Plan, as amended. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated December 10, 2008.) Iron Mountain Incorporated 1995 Stock Incentive Plan, as amended. (#) (Incorporated by reference to Iron Mountain /DE’s Current Report on Form 8-K dated April 16, 1999.) Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2002.) Third Amendment to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to Appendix A of the Company’s Proxy Statement for the 2008 Annual Meeting of Stockholders, filed with the Commission on April 21, 2008.) 10.10 Fourth Amendment to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated December 10, 2008.) 10.11 Fifth Amendment to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated June 4, 2010.) 142 Exhibit 10.12 Sixth Amendment to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2011.) Item 10.13 Omnibus Performance Unit Amendment to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2012.) 10.14 10.15 10.16 10.17 10.18 10.19 10.20 10.21 10.22 10.23 10.24 10.25 10.26 Form of Iron Mountain Incorporated Amended and Restated Non-Qualified Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004.) Form of Iron Mountain Incorporated Incentive Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004.) Form of Iron Mountain Incorporated 1995 Stock Incentive Plan Non-Qualified Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004.) Form of Iron Mountain Incorporated 1995 Stock Incentive Plan Amended and Restated Iron Mountain Non-Qualified Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004.) Form of Iron Mountain Incorporated 1995 Stock Incentive Plan Incentive Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004.) Form of Iron Mountain Incorporated 1995 Stock Incentive Plan Non-Qualified Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004.) Form of Iron Mountain Incorporated 1997 Stock Option Plan Stock Option Agreement (version 1). (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004.) Form of Iron Mountain Incorporated 1997 Stock Option Plan Stock Option Agreement (version 2). (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004.) Form of Iron Mountain Incorporated 2002 Stock Incentive Plan Stock Option Agreement (version 1). (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004.) Form of Iron Mountain Incorporated 2002 Stock Incentive Plan Stock Option Agreement (version 2). (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004.) Iron Mountain Incorporated 2002 Stock Incentive Plan Stock Option Agreement, dated May 24, 2007, between the Company and Brian P. McKeon. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2007.) Form of Performance Unit Agreement pursuant to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2011.) Form of Restricted Stock Unit Agreement pursuant to the Iron Mountain Incorporated 2002 Stock Incentive Plan (version 3). (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2012.) 143 Exhibit Item 10.27 Change in Control Agreement, dated December 10, 2008, between the Company and Brian P. McKeon. (Incorporated by reference to the Company’s Current Report on Form 8-K dated December 10, 2008.) 10.28 Iron Mountain Incorporated 2003 Senior Executive Incentive Program. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated April 5, 2005.) 10.29 Amendment to the Iron Mountain Incorporated 2003 Senior Executive Incentive Program. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated June 4, 2010.) 10.30 Iron Mountain Incorporated 2006 Senior Executive Incentive Program. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated June 1, 2006.) 10.31 Amendment to the Iron Mountain Incorporated 2006 Senior Executive Incentive Program. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated June 4, 2010.) 10.32 Contract of Employment with Iron Mountain, between Iron Mountain Belgium NV and Marc Duale. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated December 30, 2009.) 10.33 Addendum, dated March 19, 2012, to the Contract of Employment between Iron Mountain BPM International Sarl and Marc Duale, dated September 29, 2011, together with the Contract of Employment between Iron Mountain BPM International Sarl and Marc Duale, dated September 29, 2011, the Agreement Regarding the Suspension of the Employment Contract, effective September 30, 2011, and the Terms and Conditions for the Office of Director (Gerant) between Iron Mountain BPM SPRL and Marc Duale, dated October 1, 2011. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2012.) 10.34 Employment Offer Letter, dated November 30, 2012, from the Company to William L. Meaney. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated December 3, 2012.) 10.35 Restated Compensation Plan for Non-Employee Directors. (#) (Filed herewith.) 10.36 10.37 Iron Mountain Incorporated Director Deferred Compensation Plan. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2007.) The Iron Mountain Companies Severance Plan. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K, dated March 13, 2012.) 10.38 Amended and Restated Severance Plan Severance Program No. 1. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2012.) 10.39 10.40 First Amendment to Amended and Restated Severance Plan Severance Program No. 1. (#) (Filed herewith.) Severance Program No. 2. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated December 3, 2012.) 10.41 Amended and Restated Registration Rights Agreement, dated as of June 12, 1997, among the Company and certain stockholders of the Company. (#) (Incorporated by reference to Iron Mountain/DE’s Quarterly Report on Form 10-Q for the quarter ended June 30, 1997.) 144 Exhibit Item 10.42 Credit Agreement, dated as of June 27, 2011, among the Company, Iron Mountain Information Management, Inc., Iron Mountain Canada Corporation, Iron Mountain Switzerland GmbH, Iron Mountain Europe Limited, Iron Mountain Australia Pty Ltd., Iron Mountain Information Management (Luxembourg) S.C.S., Iron Mountain Luxembourg S.a r.l., the lenders and other financial institutions party thereto, JPMorgan Chase Bank, Toronto Branch, as Canadian Administrative Agent, and JPMorgan Chase Bank, N.A., as Administrative Agent. (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2011.) 10.43 Amendment to Credit Agreement, dated as of August 15, 2012, among the Company, Iron Mountain Information Management, Inc., Iron Mountain Canada Corporation, Iron Mountain Switzerland GmbH, Iron Mountain Europe Limited, Iron Mountain Australia Pty Ltd., Iron Mountain Information Management (Luxembourg) S.C.S., Iron Mountain Luxembourg S.a r.l., the lenders and other financial institutions party thereto, JPMorgan Chase Bank, Toronto Branch, as Canadian Administrative Agent, and JPMorgan Chase Bank, N.A., as Administrative Agent. (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2012.) 10.44 Second Amendment to Credit Agreement, dated as of January 31, 2013, among the Company, Iron Mountain Information Management, Inc., Iron Mountain Canada Corporation, Iron Mountain Switzerland GmbH, Iron Mountain Europe Limited, Iron Mountain Australia Pty Ltd., Iron Mountain Luxembourg S.a r.l., the lenders and other financial institutions party thereto, JPMorgan Chase Bank, Toronto Branch, as Canadian Administrative Agent, and JPMorgan Chase Bank, N.A., as Administrative Agent. (Incorporated by reference to the Company’s Current Report on Form 8-K dated February 4, 2013.) 10.45 Agreement of Resignation, Appointment and Acceptance, dated as of January 28, 2005, among the Company, The Bank of New York, as prior trustee, and The Bank of New York Trust Company, N.A., as successor trustee, relating to the Senior Subordinated Indenture for 73⁄4% Senior Subordinated Notes due 2015 and 65⁄8% Senior Subordinated Notes due 2016, dated as of December 30, 2002. (Incorporated by reference to the Company’s Current Report on Form 8-K dated July 11, 2006.) 10.46 Agreement, by and among Iron Mountain Incorporated, Elliot Associates, L.P. and Elliot International, L.P., dated April 18, 2011. (Incorporated by reference to the Company’s Current Report on Form 8-K dated April 19, 2011.) 12 21.1 23.1 31.1 31.2 32.1 32.2 101.1 Statement re: Computation of Ratios. (Filed herewith.) Subsidiaries of the Company. (Filed herewith.) Consent of Deloitte & Touche LLP (Iron Mountain Incorporated, Delaware). (Filed herewith.) Rule 13a-14(a) Certification of Chief Executive Officer. (Filed herewith.) Rule 13a-14(a) Certification of Chief Financial Officer. (Filed herewith.) Section 1350 Certification of Chief Executive Officer. (Furnished herewith.) Section 1350 Certification of Chief Financial Officer. (Furnished herewith.) The following materials from Iron Mountain Incorporated’s Annual Report on Form 10-K for the year ended December 31, 2012 formatted in XBRL (eXtensible Business Reporting Language): (i) the Consolidated Balance Sheets, (ii) Consolidated Statements of Operations, (iii) Consolidated Statements of Equity, (iv) Consolidated Statements of Comprehensive Income (Loss), (v) Consolidated Statements of Cash Flows and (vi) Notes to Consolidated Financial Statements, tagged as blocks of text and in detail. (Filed herewith.) 145 EXHIBIT 12 STATEMENT OF THE CALCULATION OF RATIO OF EARNINGS TO FIXED CHARGES IRON MOUNTAIN INCORPORATED (Dollars in thousands) Year Ended December 31, 2008 2009 2010 2011 2012 Earnings: Income from Continuing Operations before Provision for Income Taxes . . . . . . . . . . . Add: Fixed Charges . . . . . . . . . . . . . . . . . . $240,766 309,991 $345,279 292,860 $334,222 284,052 $352,900 286,241 $298,366 326,261 $550,757 $638,139 $618,274 $639,141 $624,627 Fixed Charges: Interest Expense, Net . . . . . . . . . . . . . . . . . Interest Portion of Rent Expense . . . . . . . . . $219,989 90,002 $212,545 80,315 $204,559 79,493 $205,256 80,985 $242,599 83,662 $309,991 $292,860 $284,052 $286,241 $326,261 Ratio of Earnings to Fixed Charges . . . . . . . . . 1.8x 2.2x 2.2x 2.2x 1.9x CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM We consent to the incorporation by reference in Registration Statement No. 333-167837 on Form S-3ASR, No. 333-91577 on Form S-4 and Nos. 333-43787, 333-89008, 333-95901, 333-105938, 333-118322, 333-120395, 333-126982, 333-130270, 333-138716, 333-147995, 333-155304, and 333-165261 on Form S-8 of our report dated March 1, 2013, relating to the financial statements of Iron Mountain Incorporated (the ‘‘Company’’), and the effectiveness of the Company’s internal control over financial reporting, appearing in this Annual Report on Form 10-K of Iron Mountain Incorporated for the year ended December 31, 2012. Exhibit 23.1 /s/ DELOITTE & TOUCHE LLP Boston, Massachusetts March 1, 2013 EXHIBIT 31.1 I, William L. Meaney, certify that: CERTIFICATIONS 1. I have reviewed this annual report on Form 10-K of Iron Mountain Incorporated; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: (a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; (b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; (c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions): (a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: March 1, 2013 /s/ WILLIAM L. MEANEY William L. Meaney President and Chief Executive Officer EXHIBIT 31.2 I, Brian P. McKeon, certify that: CERTIFICATIONS 1. I have reviewed this annual report on Form 10-K of Iron Mountain Incorporated; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: (a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; (b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; (c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions): (a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: March 1, 2013 /s/ BRIAN P. MCKEON Brian P. McKeon Chief Financial Officer CERTIFICATION PURSUANT TO 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 EXHIBIT 32.1 In connection with the filing of the Annual Report on Form 10-K for the year ended December 31, 2012 (the ‘‘Report’’) by Iron Mountain Incorporated (the ‘‘Company’’), the undersigned, as the President and Chief Executive Officer of the Company, hereby certifies pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge: 1. 2. the Report fully complies with the requirements of Section 13(a) or Section 15(d) of the Securities Exchange Act of 1934; and the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Date: March 1, 2013 /s/ WILLIAM L. MEANEY William L. Meaney President and Chief Executive Officer CERTIFICATION PURSUANT TO 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 EXHIBIT 32.2 In connection with the filing of the Annual Report on Form 10-K for the year ended December 31, 2012 (the ‘‘Report’’) by Iron Mountain Incorporated (the ‘‘Company’’), the undersigned, as the Chief Financial Officer of the Company, hereby certifies pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge: 1. 2. the Report fully complies with the requirements of Section 13(a) or Section 15(d) of the Securities Exchange Act of 1934; and the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Date: March 1, 2013 /s/ BRIAN P. MCKEON Brian P. McKeon Chief Financial Officer CO RP O RATE DIREC TO RS AN D O FFICERS (As of 3/31/13) DIRECTORS Alfred J. Verrecchia1, 4, 5 Chairman of the Board of Directors Iron Mountain Incorporated Boston, MA Ted R. Antenucci 1, 4 President and Chief Executive Officer Catellus Development Corporation Oakland, CA Clarke H. Bailey2 Chief Executive Officer and Chairman of the Board of Directors EDCI Holdings, Inc. New York, NY Kent P. Dauten1, 2, 4 Managing Director Keystone Capital, Inc. Deerfield, IL Paul F. Deninger4 Senior Managing Director Evercore Partners, Inc. Waltham, MA and San Francisco, CA Per-Kristian Halvorsen 3 Senior Vice President and Chief Innovation Officer Intuit Inc. Mountain View, CA Michael W. Lamach 2 President, Chief Executive Officer and Chairman of the Board of Directors Ingersoll-Rand, plc Davidson, NC SENIOR OFFICERS William L. Meaney President and Chief Executive Officer Arthur D. Little1, 3 President and Principal L Squared Inc. Effingham, NH Allan Z. Loren Executive Coach Retired Chairman and Chief Executive Officer Dun and Bradstreet New York, NY William L. Meaney President and Chief Executive Officer Iron Mountain Incorporated Boston, MA Vincent J. Ryan4 Chief Executive Officer and Chairman of the Board of Directors Schooner Capital Corporation Boston, MA Laurie A. Tucker 3 Senior Vice President of Corporate Marketing FedEx Services, Inc. Memphis, TN Brian P. McKeon Executive Vice President and Chief Financial Officer Harold E. Ebbighausen President, Iron Mountain North America Marc A. Duale President, Iron Mountain International 1 Member of Audit Committee (Mr. Verrecchia is Chairman). 4 Member of the Strategic Planning and Capital Allocation Committee 2 Member of the Compensation Committee (Mr. Bailey is Chairman). 3 Member of the Nominating and Governance Committee (Mr. Little is Chairman). (Mr. Ryan is Chairman). 5 Independent Chairman of the Board. 431894.Text.cs5.indd 176 4/11/13 5:47 PM CO RP O RATE INFO RMATIO N STOCKHOLDER INFORMATION Transfer Agent, Trustee and Registrar Computershare 877/897-6892 201/680-6578 (outside the United States) 800/231-5469 (hearing impaired – TDD phone) shrrelations@cpushareownerservices.com www.computershare.com/investor Address stockholder inquiries and send certificates for transfer and address changes to: Iron Mountain Incorporated c/o Computershare P.O. Box 43006 Providence, RI 02940-3006 Overnight delivery 250 Royal Street Canton, MA 02021 Corporate Headquarters Iron Mountain Incorporated 745 Atlantic Avenue Boston, MA 02111 800/935-6966 www.ironmountain.com Common Stock Data Traded: NYSE Symbol: IRM Beneficial Stockholders: more than 62,500 Investor Relations Melissa Marsden Senior Vice President, Investor Relations Iron Mountain Incorporated 745 Atlantic Avenue Boston, MA 02111 617/535-4766 www.ironmountain.com Annual Meeting Date Iron Mountain Incorporated will conduct its annual meeting of stockholders on Thursday, June 6, 2013, 9:00 A.M. at the offices of Sullivan & Worcester LLP, One Post Office Square, Boston, MA 02109 Independent Registered Public Accounting Firm Deloitte & Touche LLP 200 Berkeley Street Boston, MA 02116 Dividends In February 2010, our Board of Directors adopted a dividend policy under which we have paid, and in the future intend to pay, quarterly cash dividends on our common stock. In June 2011, our Board of Directors increased the quarterly dividend rate from $0.1875 per share to $0.25 per share. In June 2012, our Board of Directors further increased the quarterly dividend rate to $0.27 per share. On October 11, 2012, we announced the declaration by our Board of Directors of a special dividend of $700 million (the ‘‘Special Dividend’’) on our shares of common stock, payable, at the election of the stockholders, in either common stock or cash to stock- holders of record as of October 22, 2012 (the ‘‘Record Date’’). The Special Dividend, which is a distribu- tion to stockholders of a portion of our accumulated earnings and profits, was paid in a combination of common stock and cash on November 21, 2012, to stockholders of record as of the Record Date. The total amount of cash paid to all stockholders associ- ated with the Special Dividend was approximately $140 million (including cash paid in lieu of fractional shares). Our shares of common stock were valued for purposes of the Special Dividend based upon the average closing price on the three trading days following November 14, 2012, or $32.87 per share, and we issued approximately 17 million shares of our common stock in connection with the Special Dividend. Our Board of Directors has authorized up to $1.2 billion in repurchases of our common stock. As of February 8, 2013, we have repurchased approximately $1.1 billion of our common stock under such authorization. Any determinations by us to repurchase our common stock or pay cash dividends on our common stock in the future will be based primarily upon our financial condi- tion, results of operations, business requirements, the price of our common stock (in the case of the repur- chase program) and our Board of Directors’ continuing determination that the repurchase program and the declaration of dividends under the dividend policy are in the best interests of our stockholders and are in compliance with all laws and agreements applicable to the repurchase and dividend programs. The terms of our credit agreement and our indentures contain provisions permitting the payment of cash dividends and stock repurchases subject to certain limitations. 431894.Text.cs5.indd 175 4/10/13 9:28 AM CAUTIONARY NOTE REGARDING FORWARD -LOOKING STATEMENTS We have made statements in this Annual Report that constitute ‘‘forward- looking statements’’ as that term is defined in the Private Securities Litigation Reform Act of 1995 and other securities laws. These forward- looking statements concern our operations, economic performance, financial condition, goals, beliefs, future growth strategies, investment objectives, plans and current expectations, such as our (1) commitment to future dividend payments, (2) expected target leverage ratio, (3) expected internal revenue growth rate and capital expenditures for 2013, (4) expected increase in our Adjusted OIBDA margins in our International Business segment, (5) expected growth in cartons stored on behalf of existing customers, and (6) estimated range of tax payments and other costs expected to be incurred in connection with our proposed conversion to a real estate investment trust (‘‘REIT’’). These forward-looking statements are subject to various known and unknown risks, uncertainties and other factors. When we use words such as ‘‘believes,’’ ‘‘expects,’’ ‘‘anticipates,’’ ‘‘estimates’’ or similar expressions, we are making forward- looking statements. Although we believe that our forward-looking statements are based on reasonable assumptions, our expected results may not be achieved, and actual results may differ materially from our expectations. Important factors that could cause actual results to differ from expectations include, among others: • although we plan to pursue conversion to a REIT, there are, in fact, significant implementation and operational complexities to address before we can convert to a REIT, including obtaining a favorable private letter ruling (“PLR”) from the U.S. Internal Revenue Service (“IRS”), completing internal reorganizations and modifying accounting, information technology and real estate systems, receiving stockholder approvals and making required stockholder payouts. In addition, we plan to elect REIT status no earlier than the taxable year beginning January 1, 2014, but, in fact, we do not know when, if at all, we will elect REIT status, and we may not do so. Further, as described in the accompanying Annual Report on Form 10-K for the year ended December 31, 2012, many conditions must be met in order to complete the conversion to a REIT, and the timing and outcome of many of these are beyond our control. Therefore, we can provide no assurance when conversion to a REIT will be successful, if at all; • with regard to our estimated tax and other REIT conversion costs, our estimates may not be accurate, and such costs may turn out to be materially different than our estimates due to unanticipated outcomes in the PLR from the IRS, changes in our support functions and support costs, the unsuccessful execution of internal planning, including restructurings and cost reduction initiatives, or other factors; • realizing the anticipated benefits to stockholders of our proposed REIT conversion, including the achievement of tax savings for us, increases in income distributable to stockholders, the potential to lower the cost of financing through increased ownership of currently leased real estate, maximizing our enterprise value and the expansion of our stockholder base; • the cost to comply with current and future laws, regulations and customer demands relating to privacy issues; • the impact of litigation or disputes that may arise in connection with incidents in which we fail to protect our customers’ information; • changes in the price for our storage and information management services relative to the cost of providing such storage and information management services; • changes in customer preferences and demand for our storage and information management services; • the adoption of alternative technologies and shifts by our customers to storage of data through non-paper based technologies; • the cost or potential liabilities associated with real estate necessary for our business; • the performance of business partners upon whom we depend for technical assistance or management expertise outside the United States; • changes in the political and economic environments in the countries in which our international subsidiaries operate; • claims that our technology violates the intellectual property rights of a third party; • the cost of our debt; • the impact of alternative, more attractive investments on dividends; • our ability or inability to complete acquisitions on satisfactory terms and to integrate acquired companies efficiently; and • other trends in competitive or economic conditions affecting our financial condition or results of operations not presently contemplated. Other risks may adversely impact us, as described more fully under ‘‘Item 1A. Risk Factors’’ included in the accompanying Annual Report on Form 10-K for the year ended December 31, 2012. You should not rely upon forward-looking statements except as statements of our present intentions and of our present expectations, which may or may not occur. You should read these cautionary statements as being applicable to all forward-looking statements wherever they appear. Except as required by law, we undertake no obligation to release publicly the result of any revision to these forward-looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events. Readers are also urged to carefully review and consider the various disclosures we have made in this document, as well as our other periodic reports filed with the Securities and Exchange Commission. The Company will furnish without charge to any stockholder, upon written or oral request, a copy of the Company’s Annual Report on Form 10-K, including the financial statements and other documents filed pursuant to Sections 13(a), 13(c), 14 or 15(d) of the Exchange Act. Requests for such documents should be addressed to the Secretary of Iron Mountain Incorporated, 745 Atlantic Avenue, Boston, Massachusetts 02111, 617/535-4766, or corporatesecretary@ironmountain.com. O PERATIO NAL LOCATIO NS (As of 12/31/12) BUSINESS OPERATIONS Asia Pacific Australia China Hong Kong-SAR India Singapore Europe Austria Belgium Czech Republic Denmark England France Germany Greece Hungary Netherlands Northern Ireland Norway Poland Republic of Ireland Romania Russia Scotland Serbia Slovak Republic Spain Switzerland Turkey Ukraine Latin America Argentina Brazil Chile Mexico Peru North America Canada United States T R O P E R l A u n n A 2 1 0 2 DElivERing SuStainable Value 431894.Cover.cs5.indd 2-3 4/11/13 5:54 PM 1477-AR-13

Continue reading text version or see original annual report in PDF format above