Kelly Services
Annual Report 2009

Plain-text annual report

2 0 0 9 A n n u A l R e p o R t C o r p o r a t e p r o f i l e Kelly Services was established in 1946 by William Russell Kelly, founder of the temporary staffing industry. Since then, our company has evolved from the widely-recognized “Kelly Girl” brand to become a leader in providing innovative workforce solutions. Built on a strong tradition of integrity, quality, and professional excellence, Kelly’s values are key to creating longstanding relationships with customers and employees. Our company is organized around three geographic regions: The Americas; Asia Pacific (APAC); and Europe, the Middle East and Africa (EMEA). Through our Outsourcing and Consulting Group (OCG), Kelly offers a comprehensive array of workforce options, including global recruitment, human resource management, vendor management, and outplacement services. In addition, the company provides world-class Commercial and Professional and Technical staffing on a temporary, temporary-to-hire, and direct hire basis. Kelly’s 480,000 employees can be found working in traditional office positions as well as in finance, healthcare, engineering, law, education, accounting, information technology, science, creative services, and light industrial. In 2009, our revenue totaled $4.3 billion. Kelly is headquartered in Troy, Michigan, USA. More information can be found by visiting the company’s Web site: www.kellyservices.com. 2009 was inarguably a challenging year for Kelly Services and the entire staffing industry. The global economic decline that began in 2008 persisted—and, with it, financial instability, job loss, and reduced demand for temporary staffing services. Yet, we ended the year with optimism, and a sense that the worst is behind us. Early signs of a recovery emerged during the summer. In the fall we saw positive movement in the labor market. Since then, the demand for temporary employment has steadily increased. While encouraged by employment trends, we recognize that we are in the earliest stage of an anticipated period of solid, sustainable economic growth, and it will take time for us to regain our footing. Our 2009 performance underscores that fact and confirms that we have considerable ground to make up. Kelly’s losses from operations for the full year totaled $146.1 million, compared with a loss of $70.3 million in 2008. Included in this year’s loss were $53.1 million in impairment charges, $29.9 million in restructuring charges, and $5.3 million of legal charges. For the year, we sustained a diluted loss per share from continuing operations of $3.01, compared with 2008 losses of $2.35 per share. Impairment charges totaled $1.43 per share, restructuring charges totaled $0.69 per share, and legal charges totaled $0.09 per share in 2009. A Renewed CompAny While 2009 tested us in many ways, it did not weaken our resolve, nor stall our efforts to become a stronger, more resilient, more efficient company. During the last 18 months, Kelly moved aggressively to restructure and right-size our business. We closed or consolidated more than 240 t o o u r s t o c k h o l d e r s branches, reduced the number of fulltime employees by almost 1,900, and made sweeping operational changes—in the process realizing a cost savings of nearly $200 million. Of that total, $110 million was structural and will result in ongoing savings. We also suspended all salary increases, incentive awards, and retirement plan contributions; reduced travel; and deferred capital expenditures. We are committed to effectively managing our costs of doing business. Our Vision To provide the world’s best workforce solutions Given the year’s economic turmoil and its impact on our business, we also took the difficult step of suspending our cash dividend. This action was necessary to sustain our operations and ensure the long-term financial strength of Kelly. Those decisive actions served to lessen the recession’s impact, and positioned us well for the future. We now have in place a significantly leaner framework that supports us both operationally and strategically to compete throughout the world, and sets the stage for our return to profitability. A RevitAlized vision Today’s labor market has undergone a fundamental shift. The global shortage of highly skilled talent, combined with a new awareness of the need for greater workforce flexibility, creates tremendous potential. And Kelly is ready. We have realigned our vision and adjusted our strategic goals to match the new labor model, become more customer focused, and strengthen our commitment to return value to our shareholders. We will achieve this by: • Delivering a profit in every country, business, branch, and customer relationship. We will accomplish this by achieving success in the commercial staffing markets in which we compete, growing higher-margin specialty staffing, and expanding outsourcing and consulting services. • Providing the right solutions to meet our customers’ evolving workforce needs. We will continue to identify and win new business, and deepen relationships with our existing customers by meeting a broader range of needs through our Commercial, Professional and Technical, and OCG businesses. • Employing top talent for Kelly and for our customers. We will create a community for job candidates and free agents that engages them throughout their career and allows them to prosper with us. A woRd of thAnks The past year asked much of our employees and stockholders. We value the trust you have placed in Kelly and vow to do our best to reward your support and loyalty. With significant organizational change in place, we are dedicated to pursuing our strategy with renewed energy and determination. The labor market has strong potential for growth. Kelly’s position as one of the world’s most widely respected brands endures. And we are poised to capitalize on all the opportunities ahead. CARl t. CAmden President and Chief Executive Officer M a r c h 2 010 UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K (cid:53) (cid:133) ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended January 3, 2010 OR TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 0-1088 KELLY SERVICES, INC. _______________________________________________________________________________________________________________________________________________________________________________________ ______ __ (Exact Name of Registrant as specified in its Charter) Delaware (State or other jurisdiction of incorporation or organization) 38-1510762 (IRS Employer Identification Number) 999 West Big Beaver Road, Troy, Michigan (Address of Principal Executive Office) 48084 (Zip Code) (248) 362-4444 (Registrant’s Telephone Number, Including Area Code) Securities Registered Pursuant to Section 12(b) of the Act: Title of each class Class A Common Class B Common Name of each exchange on which registered NASDAQ Global Market NASDAQ Global Market Securities Registered Pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes (cid:133) No (cid:53) Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes (cid:133) No (cid:53) Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes (cid:53) No (cid:133) Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for shorter period that the registrant was required to submit and post such files). Yes (cid:133) No (cid:133) Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. (cid:53) Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. Large accelerated filer (cid:133) Accelerated filer (cid:53) Non-accelerated filer (cid:133) Smaller reporting company (cid:133) (Do not check if a smaller reporting company) Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes (cid:133) No (cid:53) 1 The aggregate market value of the voting and non-voting common equity held by non-affiliates computed by reference to the price at which the common equity was last sold, or the average bid and asked price of such common equity, as of the last business day of the registrant’s most recently completed second fiscal quarter, was approximately $320,177,595. Registrant had 31,522,711 shares of Class A and 3,459,785 of Class B common stock, par value $1.00, outstanding as of February 8, 2010. Documents Incorporated by Reference The proxy statement of the registrant with respect to its 2010 Annual Meeting of Stockholders is incorporated by reference in Part III. 2 Unless the context otherwise requires, throughout this Annual Report on Form 10-K the words “Kelly,” “Kelly Services,” “the Company,” “we,” “us” and “our” refer to Kelly Services, Inc. and its consolidated subsidiaries. PART I ITEM 1. BUSINESS. History and Development of Business Founded by William R. Kelly in 1946, Kelly Services has delivered pioneering workforce solutions to customers in a variety of industries throughout our 63-year history. Our range of solutions and geographic coverage has grown steadily over the years to match the expanding needs of our customers. We have evolved from a United States-based company concentrating primarily on traditional office staffing into a global workforce solutions leader with a breadth of specialty businesses. We currently assign professional and technical employees in the fields of creative services, education, legal and health care—while ranking as one of the world’s largest scientific staffing providers, and among the leaders in information technology, engineering and financial staffing. These specialty service lines complement our expertise in office services, contact center, light industrial and electronic assembly staffing. In addition to staffing, we offer innovative talent management solutions for our customers including outsourcing, consulting, recruitment, career transition and vendor management services. Geographic Breadth of Services Headquartered in Troy, Michigan, we serve customers in all major markets throughout the world. We provide temporary employment for approximately 480,000 employees annually to a variety of customers around the globe — including more than 90 percent of the Fortune 500 companies. Kelly’s workforce solutions are provided to a diversified group of customers through offices in three regions: the Americas, Europe, the Middle East, and Africa (“EMEA”) and Asia Pacific (“APAC”). Description of Business Segments Our operations are divided into seven principal business segments: Americas Commercial, Americas Professional and Technical (“Americas PT”), EMEA Commercial, EMEA Professional and Technical (“EMEA PT”), APAC Commercial, APAC Professional and Technical (“APAC PT”) and the Outsourcing and Consulting Group (“OCG”). Americas Commercial Our Americas Commercial segment includes: Kelly Office Services, offering trained employees who work in word processing, data entry and as administrative support staff; KellyConnect, providing staff for contact centers, technical support hotlines and telemarketing units; Kelly Educational Staffing, the first nationwide program supplying qualified substitute teachers; Kelly Marketing Services, including support staff for seminars, sales and trade shows; Kelly Electronic Assembly Services, providing technicians to serve the technology, aerospace and pharmaceutical industries; Kelly Light Industrial Services, placing maintenance workers, material handlers and assemblers; KellySelect, a temporary to full-time service that provides both customers and temporary staff the opportunity to evaluate their relationship before making a full-time employment decision; and KellyDirect, a permanent placement service used across all staffing business units. 3 Americas PT Our Americas PT segment includes a number of industry-specific services: CGR/seven, placing employees in creative services positions; Kelly Engineering Resources, supplying engineering professionals across all disciplines including aeronautical, chemical, civil/structural, electrical/instrumentation, environmental, industrial, mechanical, petroleum, pharmaceutical, quality and telecommunications; Kelly Financial Resources, serving the needs of corporate finance departments, accounting firms and financial institutions with professional personnel; Kelly Government Solutions, providing a full spectrum of talent management solutions to the U.S. federal government; Kelly Healthcare Resources, providing all levels of healthcare specialists and professionals for work in hospitals, ambulatory care centers, HMOs and other health insurance companies; Kelly IT Resources, placing information technology specialists across all IT disciplines; Kelly Law Registry, placing legal professionals including attorneys, paralegals, contract administrators, compliance specialists and legal administrators; and Kelly Scientific Resources, providing entry-level to Ph.D. professionals to a broad spectrum of scientific and clinical research industries. Our temporary-to-hire service, KellySelect, and permanent placement service, KellyDirect, are also offered in this segment. EMEA Commercial Our EMEA Commercial segment provides a similar range of commercial staffing services as described for our Americas Commercial segment above, including: Kelly Office Services, KellyConnect, Kelly Educational Staffing, Kelly Light Industrial Services and KellySelect. Additional service areas of focus include Kelly Catering and Hospitality, providing chefs, porters and hospitality representatives; and Kelly Industrial, supplying manual workers to semi-skilled professionals in a variety of trade, non-trade and operational positions. EMEA PT Our EMEA PT segment provides many of the same services as described for our Americas PT segment, including: Kelly Engineering Resources, Kelly Financial Resources, Kelly Healthcare Resources, Kelly IT Resources and Kelly Scientific Resources. APAC Commercial Our APAC Commercial segment offers a similar range of commercial staffing services as described for our Americas and EMEA Commercial segments above, through staffing solutions that include permanent placement, temporary staffing, temporary to full-time staffing and vendor on-site. APAC PT Our APAC PT segment provides many of the same services as described for our Americas and EMEA PT segments, including: Kelly Engineering Resources, Kelly IT Resources and Kelly Scientific Resources. Additional service areas include Kelly Selection and Kelly Executive (Australia and New Zealand only) which offer mid- to senior-level search and selection to identify leaders who help organizations grow, in core practice areas such as HR, Sales and Marketing, Finance, Procurement and General Management. OCG Our Outsourcing and Consulting Group segment delivers integrated talent management solutions configured to satisfy our customers’ needs across multiple regions, skill sets and the entire spectrum of human resources. Services in this segment include: Recruitment Process Outsourcing (“RPO”), offering end-to-end talent acquisition solutions, including customized recruitment projects; Contingent Workforce Outsourcing (“CWO”), providing globally managed service solutions that integrate supplier and vendor management technology partners to optimize contingent workforce spend; Independent Contractor Solutions, delivering evaluation, classification and risk management services that enable safe access to this critical talent pool; Business Process Outsourcing (“BPO”), offering full staffing and operational management of non-core functions or departments; HR Consulting, providing human capital solutions from consulting resources and services, to global mobility and strategic workforce planning; Career Transition & Organizational Effectiveness, offering a range of custom solutions to maintain effective operations and maximize employee motivation and performance in the wake of corporate restructurings; and Executive Search, providing leadership in executive placement worldwide. Financial information regarding our industry segments is included in the Segment Disclosure note to our consolidated financial statements presented in Part II, Item 8 of this report. 4 Business Objectives Kelly’s philosophy is rooted in our conviction that we can and do make a difference on a daily basis— for our customers, in the lives of our employees, in the local communities we serve and in our industry. Our vision is “To provide the world’s best workforce solutions.” We aspire to be a strategic business partner to our customers, and strive to assist them in running efficient, profitable organizations. Our consultative approach to customer relationships leverages a collective expertise spanning more than 60 years of thought leadership, while Kelly solutions are customizable to benefit them on any scope or scale required. For most of our customers, navigating the human capital arena has never been more complex. As the use of contingent labor, consultants, and independent contractors becomes more prevalent and critical to the ongoing success of our customer base—our core competencies are refined to help them realize their respective business objectives. Kelly offers a comprehensive array of outsourcing and consulting services, as well as world-class staffing on a temporary, temp-to-hire and permanent placement basis. Kelly will continue to deliver the strategic expertise our customers need to transform their workforce management challenges into opportunity. Service Marks Business Operations We own numerous service marks that are registered with the United States Patent and Trademark Office, the European Union Community Trademark Office and numerous individual country trademark offices. Seasonality Our quarterly operating results are affected by the seasonality of our customers’ businesses. Demand for staffing services historically has been lower during the first and fourth quarters, in part as a result of holidays, and typically increases during the second and third quarters of the year. Working Capital Our working capital requirements are primarily generated from temporary employee payroll and customer accounts receivable. Since receipts from customers generally lag payroll to temporary employees, working capital requirements increase substantially in periods of growth. Customers We are not dependent on any single customer, or a limited segment of customers. Our largest single customer accounted for approximately four percent of total revenue in 2009. Government Contracts Although we conduct business under various federal, state, and local government contracts, they do not account for a significant portion of our business. Competition The worldwide temporary staffing industry is competitive and highly fragmented. In the United States, approximately 100 competitors operate nationally, and approximately 10,000 smaller companies compete in varying degrees at local levels. Additionally, several similar staffing companies compete globally. In 2009, our largest competitors were Adecco S.A, Manpower Inc., Randstad Holding N.V., Allegis Group, Robert Half International, Inc. and Spherion Corporation. Key factors that influence our success are geographic coverage, breadth of service, quality of service, and price. Geographic presence is of utmost importance, as temporary employees are generally unwilling to travel great distances for assignment, and customers prefer working with companies in their local market. Breadth of service, or ability to manage staffing suppliers, has become more critical as customers seek “one-stop shopping” for all their staffing needs. 5 Quality of service is highly dependent on the availability of qualified, competent temporary employees, and our ability to recruit, screen, train, retain, and manage a pool of employees who match the skills required by particular customers. Conversely, during an economic downturn, we must balance competitive pricing pressures with the need to retain a qualified workforce. Price competition in the staffing industry is intense— particularly for office clerical and light industrial personnel—and pricing pressure from customers and competitors continues to be significant. Environmental Concerns Because we are involved in a service business, federal, state or local laws that regulate the discharge of materials into the environment do not materially impact us. Employees We employ approximately 1,100 people at our corporate headquarters in Troy, Michigan, and approximately 6,800 staff members in our international network of branch offices. In 2009, we assigned approximately 480,000 temporary employees with a variety of customers around the globe. While services may be provided inside the facilities of customers, we remain the employer of record for our temporary employees. We retain responsibility for employee assignments, the employer’s share of all applicable payroll taxes and the administration of the employee’s share of these taxes. Foreign Operations For information regarding sales, earnings from operations and long-lived assets by domestic and foreign operations, please refer to the information presented in the Segment Disclosures note to our consolidated financial statements, presented in Part II, Item 8 of this report. Access to Company Information We electronically file our annual report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K and all amendments to those reports with the Securities and Exchange Commission (“SEC”). The public may read and copy any of the reports that are filed with the SEC at the SEC’s Public Reference Room at 100 F. Street, NE, Washington, DC 20549. The public may obtain information on the operation of the Public Reference Room by calling the SEC at 1-800-SEC-0330. The SEC also maintains an Internet website at www.sec.gov that contains reports, proxy and information statements and other information regarding issuers that file electronically. We make available, free of charge, through our Internet website, and by responding to requests addressed to our director of investor relations, our annual report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K and all amendments to those reports. These reports are available as soon as reasonably practicable after such material is electronically filed with or furnished to the SEC. Our website address is: www.kellyservices.com. The information contained on our website, or on other websites linked to our website, is not part of this report. ITEM 1A. RISK FACTORS. We operate in a highly competitive industry with low barriers to entry, and may be unable to compete successfully against existing or new competitors. The worldwide staffing services market is highly competitive with limited barriers to entry. We compete in global, national, regional and local markets with full-service and specialized temporary staffing companies. While the majority of our competitors are significantly smaller than us, several competitors, including Adecco S.A., Manpower Inc., Randstad Holding N.V., Allegis Group, Robert Half International, Inc. and Spherion Corporation, have substantial marketing and financial resources. In particular, Adecco S.A., Manpower Inc., and Randstad Holding N.V. are considerably larger than we are and, thus have significantly more marketing and financial resources than we do. Price competition in the staffing industry is intense, particularly for the provision of office clerical and light industrial personnel. We expect that the level of competition will remain high, which could limit our ability to maintain or increase our market share or profitability. 6 There has been a significant increase in the number of customers consolidating their staffing services purchases with a single provider or small group of providers. The trend to consolidate purchases has in some cases made it more difficult for us to obtain or retain customers. We also face the risk that our current or prospective customers may decide to provide similar services internally. As a result, there can be no assurance that we will not encounter increased competition in the future. Our business is significantly affected by fluctuations in general economic conditions. Demand for staffing services is significantly affected by the general level of economic activity and employment in the United States and the other countries in which we operate. When economic activity increases, temporary employees are often added before full-time employees are hired. As economic activity slows, however, many companies reduce their use of temporary employees before laying off full-time employees. We may also experience more competitive pricing pressure during periods of economic downturn. A substantial portion of our revenues and earnings are generated by our business operations in the United States. Any significant economic downturn in the United States or certain other countries in which we operate has a material adverse effect on our business, financial condition and results of operations. In 2009, the already-weak economic conditions and employment trends present at the start of the year, continued to worsen as the year progressed. The weakened global economy significantly affected our earnings performance in 2009. We cannot predict when the global economy will begin to recover or when and to what extent conditions affecting the temporary staffing industry will improve. We also cannot ensure that the actions we have taken or may take in the future in response to these challenges will be successful or that our business, financial condition or results of operations will not continue to be adversely impacted by these conditions. Our loss of major customers or the deterioration of their financial condition or prospects could have a material adverse effect on our business. Our business strategy is increasingly focused on serving large corporate customers through high volume global service agreements. While our strategy is intended to enable us to increase our revenues and earnings from our major corporate customers, the strategy also exposes us to increased risks arising from the possible loss of major customer accounts. In addition, some of our customers are in industries, such as the automotive and manufacturing industries, that have experienced adverse business and financial conditions in recent years. The deterioration of the financial condition or business prospects of these customers could reduce their need for temporary employment services, and result in a significant decrease in the revenues and earnings we derive from these customers. Our customer contracts contain termination provisions that could decrease our future revenues and earnings. Most of our customer contracts can be terminated by the customer on short notice without penalty. Our customers are, therefore, not contractually obligated to continue to do business with us in the future. This creates uncertainty with respect to the revenues and earnings we may recognize with respect to our customer contracts. We depend on our ability to attract and retain qualified temporary personnel (employed directly by us or through a third-party supplier). We depend on our ability to attract qualified temporary personnel who possess the skills and experience necessary to meet the staffing requirements of our customers. We must continually evaluate our base of available qualified personnel to keep pace with changing customer needs. Competition for individuals with proven professional skills is intense, and demand for these individuals is expected to remain strong for the foreseeable future. There can be no assurance that qualified personnel will continue to be available in sufficient numbers and on terms of employment acceptable to us. Our success is substantially dependent on our ability to recruit and retain qualified temporary personnel. 7 We may be exposed to employment-related claims and losses, including class action lawsuits, that could have a material adverse effect on our business. Temporary staffing services providers employ and assign personnel in the workplaces of other businesses. The risks of these activities include possible claims relating to: • • • • • • • • discrimination and harassment; wrongful termination or denial of employment; violations of employment rights related to employment screening or privacy issues; classification of employees including independent contractors; employment of illegal aliens; violations of wage and hour requirements; retroactive entitlement to employee benefits; and errors and omissions by our temporary employees, particularly for the actions of professionals such as attorneys, accountants and scientists. We are also subject to potential risks relating to misuse of customer proprietary information, misappropriation of funds, damage to customer facilities due to negligence of temporary employees, criminal activity and other similar claims. We may incur fines and other losses or negative publicity with respect to these problems. In addition, these claims may give rise to litigation, which could be time-consuming and expensive. In the U.S. and certain other countries in which we operate, new employment and labor laws and regulations have been proposed or adopted that may increase the potential exposure of employers to employment-related claims and litigation. There can be no assurance that the corporate policies we have in place to help reduce our exposure to these risks will be effective or that we will not experience losses as a result of these risks. There can also be no assurance that the insurance policies we have purchased to insure against certain risks will be adequate or that insurance coverage will remain available on reasonable terms or be sufficient in amount or scope of coverage. Unexpected changes in claim trends on our workers’ compensation and benefit plans may negatively impact our financial condition. We self-insure, or otherwise bear financial responsibility for, a significant portion of expected losses under our workers’ compensation program and medical benefits claims. Unexpected changes in claim trends, including the severity and frequency of claims, actuarial estimates and medical cost inflation could result in costs that are significantly different than initially reported. If future claims-related liabilities increase due to unforeseen circumstances, our costs could increase significantly. There can be no assurance that we will be able to increase the fees charged to our customers in a timely manner and in a sufficient amount to cover increased costs as a result of any changes in claims-related liabilities. Failure to maintain specified financial covenants in our bank credit facilities could adversely restrict our financial and operating flexibility and subject us to other risks, including access to capital markets. Our Bank Credit Facilities contain covenants that require us to maintain specified financial ratios and satisfy other financial conditions. In the past year, we did not meet certain of the covenant requirements, received temporary waivers of those requirements and subsequently renegotiated our Bank Credit Facilities. Our ability to continue to meet these financial covenants, particularly with respect to EBITDA coverage (see Debt Note 8 in the footnotes to the consolidated financial statements), may not be assured. If we default under any of these requirements, the lenders could declare all outstanding borrowings, accrued interest and fees to be due and payable or significantly increase the cost of the facility. In these circumstances, there can be no assurance that we would have sufficient liquidity to repay or refinance this indebtedness at favorable rates or at all. 8 Damage to our key data centers could affect our ability to sustain critical business applications. Many business processes critical to the Company’s continued operation are housed in the Company’s data center situated within the corporate headquarters complex as well as regional data centers in Asia-Pacific and Europe. Those processes include, but are not limited to, payroll, customer reporting and order management. While we have taken steps to protect the Company’s operations, the loss of a data center would create a substantial risk of business interruption. Our investment in the PeopleSoft payroll, billing and accounts receivable project may not yield its intended results. In the fourth quarter of 2004, we commenced the PeopleSoft project to replace our payroll, billing and accounts receivable information systems in the United States, Canada, Puerto Rico, the United Kingdom and Ireland. To date we have several modules in production including accounts receivable and payroll in Canada and payroll and billing in the United Kingdom and Ireland. We are delaying implementation of the remaining components, including payroll and billing in the United States and billing in Canada, until at least 2011 and do not have an estimate of the cost for completion. There is a risk that if the remaining modules are not completed or the cost of completion is prohibitive, an impairment charge relating to all or a portion of the $6.2 million capitalized cost of the in-process modules could be required. We are highly dependent on our senior management and the continued performance and productivity of our local management and field personnel. We are highly dependent on the continued efforts of the members of our senior management. We are also highly dependent on the performance and productivity of our local management and field personnel. The loss of any of the members of our senior management may cause a significant disruption in our business. In addition, the loss of any of our local managers or field personnel may jeopardize existing customer relationships with businesses that use our services based on relationships with these individuals. The loss of the services of members of our senior management could have a material adverse effect on our business. Our business is subject to extensive government regulation, which may restrict the types of employment services we are permitted to offer or result in additional or increased taxes, including payroll taxes, or other costs that reduce our revenues and earnings. The temporary employment industry is heavily regulated in many of the countries in which we operate. Changes in laws or government regulations may result in prohibition or restriction of certain types of employment services we are permitted to offer or the imposition of new or additional benefit, licensing or tax requirements that could reduce our revenues and earnings. There can be no assurance that we will be able to increase the fees charged to our customers in a timely manner and in a sufficient amount to cover increased costs as a result of any changes in laws or government regulations. Any future changes in laws or government regulations may make it more difficult or expensive for us to provide staffing services and could have a material adverse effect on our business, financial condition and results of operations. We conduct a significant portion of our operations outside of the United States and we are subject to risks relating to our international business activities, including fluctuations in currency exchange rates. We conduct our business in all major staffing markets throughout the world. Our operations outside the United States are subject to risks inherent in international business activities, including: • • • • • • • fluctuations in currency exchange rates; varying economic and political conditions; differences in cultures and business practices; differences in tax laws and regulations; differences in accounting and reporting requirements; changing and, in some cases, complex or ambiguous laws and regulations; and litigation and claims. 9 Our operations outside the United States are reported in the applicable local currencies and then translated into U.S. dollars at the applicable currency exchange rates for inclusion in our consolidated financial statements. Exchange rates for currencies of these countries may fluctuate in relation to the U.S. dollar and these fluctuations may have an adverse or favorable effect on our operating results when translating foreign currencies into U.S. dollars. Our controlling stockholder exercises voting control over our company and has the ability to elect or remove from office all of our directors. Terence E. Adderley, the Chairman of our board of directors, and certain trusts with respect to which he acts as trustee or co-trustee, control approximately 92.9% of the outstanding shares of Kelly Class B common stock, which is the only class of our common stock entitled to voting rights. Mr. Adderley is therefore able to exercise voting control with respect to all matters requiring stockholder approval, including the election or removal from office of all of our directors. We are not subject to most of the listing standards that normally apply to companies whose shares are quoted on the NASDAQ Global Market. Our Class A and Class B common stock are quoted on the NASDAQ Global Market. Under the listing standards of the NASDAQ Global Market, we are deemed to be a “controlled company” by virtue of the fact that Terence E. Adderley, the Chairman of our board of directors, and certain trusts of which he acts as trustee or co-trustee have voting power with respect to more than fifty percent of our outstanding voting stock. A controlled company is not required to have a majority of its board of directors comprised of independent directors. Director nominees are not required to be selected or recommended for the board’s selection by a majority of independent directors or a nominations committee comprised solely of independent directors, nor do the NASDAQ Global Market listing standards require a controlled company to certify the adoption of a formal written charter or board resolution, as applicable, addressing the nominations process. A controlled company is also exempt from NASDAQ Global Market’s requirements regarding the determination of officer compensation by a majority of independent directors or a compensation committee comprised solely of independent directors. A controlled company is required to have an audit committee composed of at least three directors, who are independent as defined under the rules of both the Securities and Exchange Commission and the NASDAQ Global Market. The NASDAQ Global Market further requires that all members of the audit committee have the ability to read and understand fundamental financial statements and that at least one member of the audit committee possess financial sophistication. The independent directors must also meet at least twice a year in meetings at which only they are present. We currently comply with certain of the listing standards of the NASDAQ Global Market that do not apply to controlled companies. Our compliance is voluntary, however, and there can be no assurance that we will continue to comply with these standards in the future. Provisions in our certificate of incorporation and bylaws and Delaware law may delay or prevent an acquisition of our company. Our restated certificate of incorporation and bylaws contain provisions that could make it harder for a third party to acquire us without the consent of our board of directors. For example, if a potential acquirer were to make a hostile bid for us, the acquirer would not be able to call a special meeting of stockholders to remove our board of directors or act by written consent without a meeting. The acquirer would also be required to provide advance notice of its proposal to replace directors at any annual meeting, and would not be able to cumulate votes at a meeting, which would require the acquirer to hold more shares to gain representation on the board of directors than if cumulative voting were permitted. Our board of directors also has the ability to issue additional shares of common stock that could significantly dilute the ownership of a hostile acquirer. In addition, Section 203 of the Delaware General Corporation Law limits mergers and other business combination transactions involving 15 percent or greater stockholders of Delaware corporations unless certain board or stockholder approval requirements are satisfied. These provisions and other similar provisions make it more difficult for a third party to acquire us without negotiation. Our board of directors could choose not to negotiate with an acquirer that it did not believe was in our strategic interests. If an acquirer is discouraged from offering to acquire us or prevented from successfully completing a hostile acquisition by these or other measures, our shareholders could lose the opportunity to sell their shares at a favorable price. 10 The holders of shares of our Class A common stock are not entitled to voting rights. Under our certificate of incorporation, the holders of shares of our Class A common stock are not entitled to voting rights, except as otherwise required by Delaware law. As a result, Class A common stock holders do not have the right to vote for the election of directors or in connection with most other matters submitted for the vote of our stockholders. Our stock price may be subject to significant volatility and could suffer a decline in value. The market price of our common stock may be subject to significant volatility. We believe that many factors, including several which are beyond our control, have a significant effect on the market price of our common stock. These include: • • • • • • • • actual or anticipated variations in our quarterly operating results; announcements of new services by us or our competitors; announcements relating to strategic relationships or acquisitions; changes in financial estimates by securities analysts; changes in general economic conditions; actual or anticipated changes in laws and government regulations; changes in industry trends or conditions; and sales of significant amounts of our common stock or other securities in the market. In addition, the stock market in general, and the NASDAQ Global Market in particular, have experienced significant price and volume fluctuations that have often been unrelated or disproportionate to the operating performance of listed companies. These broad market and industry factors may seriously harm the market price of our common stock, regardless of our operating performance. In the past, securities class action litigation has often been instituted following periods of volatility in the market price of a company’s securities. A securities class action suit against us could result in substantial costs, potential liabilities and the diversion of our management’s attention and resources. Further, our operating results may be below the expectations of securities analysts or investors. In such event, the price of our common stock may decline. 11 ITEM 1B. UNRESOLVED STAFF COMMENTS. None. ITEM 2. PROPERTIES. We own our headquarters in Troy, Michigan, where corporate, subsidiary and divisional offices are currently located. The original headquarters building was purchased in 1977. Headquarters operations were expanded into additional buildings purchased in 1991, 1997 and 2001. The combined usable floor space in the headquarters complex is approximately 350,000 square feet. Our buildings are in good condition and are currently adequate for their intended purpose and use. We also own undeveloped land in Troy and northern Oakland County, Michigan, for possible future expansion. Branch office business is conducted in leased premises with the majority of leases being fixed for terms of generally five years in the United States and 5 to 10 years outside the United States. We own virtually all of the office furniture and the equipment used in our corporate headquarters and branch offices. ITEM 3. LEGAL PROCEEDINGS. See Note 17, Contingencies, in the Notes to Consolidated Financial Statements of this Annual Report on Form 10-K for a discussion of current legal proceedings. Disclosure of Certain IRS Penalties None. ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS. There were no matters submitted to a vote of security holders in the fourth quarter of 2009. 12 PART II ITEM 5. MARKET FOR THE REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES. Market Information and Dividends Our Class A and Class B common stock is traded on the NASDAQ Global Market under the symbols “KELYA” and “KELYB,” respectively. The high and low selling prices for our Class A common stock and Class B common stock as quoted by the NASDAQ Global Market and the dividends paid on the common stock for each quarterly period in the last two fiscal years are reported in the table below. Payments of dividends are restricted by the financial covenants contained in our short- and long-term debt facilities, as described in the Debt footnote to the consolidated financial statements. 2009 Class A common High Low Class B common High Low Dividends 2008 Class A common High Low Class B common High Low Dividends Holders Per share amounts (in dollars) First Quarter Second Quarter Third Quarter Fourth Quarter Year $ 14.13 6.11 $ 12.99 7.68 $ 14.10 10.39 $ 13.69 10.01 $ 14.13 6.11 14.50 9.21 — 11.65 10.00 — 14.12 10.74 14.99 11.18 — — 14.99 9.21 — $ 21.38 15.01 $ 23.20 19.38 $ 21.53 16.50 $ 19.68 9.47 $ 23.20 9.47 25.99 19.55 .135 22.01 19.75 .135 20.00 17.00 .135 22.92 10.99 .135 25.99 10.99 .54 The number of holders of record of our Class A and Class B common stock were 5,715 and 415, respectively, as of February 8, 2010. Recent Sales of Unregistered Securities None. 13 Issuer Purchases of Equity Securities Total Number of Shares (or Units) Purchased Average Price Paid per Share (or Unit) Total Number of Shares (or Units) Purchased as Part of Publicly Announced Plans or Programs Maximum Number (or Approximate Dollar Value) of Shares (or Units) That May Yet Be Purchased Under the Plans or Programs (in millions of dollars) 575 $ 12.47 — $ — — 7,608 11.93 8,183 $ 11.97 — — — — — — Period September 28, 2009 through November 1, 2009 November 2, 2009 through November 29, 2009 November 30, 2009 through January 3, 2010 Total On August 8, 2007, the board of directors authorized the repurchase of up to $50 million of the Company’s outstanding Class A common shares. In connection with this program, which expired in August, 2009, the Company repurchased $42.7 million of shares in the open market. We may reacquire shares outside the program in connection with the surrender of shares to cover taxes due upon the vesting of restricted stock held by employees. Accordingly, 8,183 shares were reacquired in transactions outside the repurchase program during the Company’s fourth quarter. 14 Performance Graph The following graph compares the cumulative total return of our Class A common stock with that of the S&P MidCap 400 Index, the S&P 600 SmallCap Index and the S&P 1500 Human Resources and Employment Services Index for the five years ended December 31, 2009. The graph assumes an investment of $100 on December 31, 2004 and that all dividends were reinvested. Standard & Poor’s often makes S&P index changes for the S&P MidCap 400 and the S&P SmallCap 600 at the end of the year. As a result of these changes Kelly Services moved from the S&P MidCap 400 to the S&P SmallCap 600 Index. We have included both indices in the Total Return Performance Graph below. COMPARISON OF 5 YEAR CUMULATIVE TOTAL RETURN Assumes Initial Investment of $100 December 31, 2004 – December 31, 2009 160 140 120 100 80 60 40 20 0 2004 2005 2006 2007 2008 2009 Kelly Services Inc. A S&P 400 MidCap Index - Total Returns S&P 1500 Human Resources and Employment Services Index S&P Smallcap 600 Index - Total Returns Kelly Services, Inc. S&P MidCap 400 Index S&P SmallCap 600 Index S&P 1500 Human Resources and Employment Services Index 2004 $ 100.00 $ 100.00 $ 100.00 2006 2005 2007 $ 88.10 $ 98.85 $ 65.11 $ 46.86 $ 42.98 $ 112.55 $ 124.16 $ 134.06 $ 85.51 $ 117.49 $ 107.68 $ 123.96 $ 123.59 $ 85.19 $ 106.98 2008 2009 $ 100.00 $ 115.19 $ 137.77 $ 105.14 $ 67.65 $ 93.50 15 Brian's HD:Users:briansanderson:Desktop:Performance Graph - 10-K Version.xls ITEM 6. SELECTED FINANCIAL DATA. The following table summarizes selected financial information of Kelly Services, Inc. and its subsidiaries for each of the most recent five fiscal years. This table should be read in conjunction with the other financial information, including “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and the consolidated financial statements included elsewhere in this report. (In millions except per share amounts) 2009 (1,2) 2008 (2) 2007 2006 2005 Revenue from services (Loss) earnings from continuing operations Earnings (loss) from discontinued $ 4,314.8 (105.1) $ 5,517.3 $ 5,667.6 $ 5,546.8 $ 5,186.4 37.7 (81.7) 56.8 53.7 operations, net of tax (3) Net (loss) earnings 0.6 (104.5) (0.5) (82.2) 7.3 61.0 6.7 63.5 Basic (loss) earnings per share (4): (Loss) earnings from continuing operations Earnings (loss) from discontinued operations Net (loss) earnings Diluted (loss) earnings per share (4): (Loss) earnings from continuing operations Earnings (loss) from discontinued operations Net (loss) earnings Dividends per share Classes A and B common Working capital Total assets Total noncurrent liabilities (1) Fiscal year included 53 weeks. 1.6 39.3 1.05 0.05 1.09 1.04 0.05 1.09 (3.01) 0.02 (3.00) (3.01) 0.02 (3.00) (2.35) (0.02) (2.37) (2.35) (0.02) (2.37) 1.46 0.20 1.65 1.45 0.20 1.65 1.56 0.18 1.74 1.55 0.18 1.73 — 0.54 0.52 0.45 0.40 360.8 1,301.7 197.7 427.4 1,457.3 203.8 478.6 1,574.0 200.5 463.3 1,469.4 142.6 428.0 1,312.9 119.9 (2) Included in results of continuing operations are asset impairments of $53.1 million in 2009 and $80.5 million in 2008. (3) As discussed in Note 4 to the consolidated financial statements, Kelly Home Care (“KHC”) was sold effective March 31, 2007 for an after-tax gain of $6.2 million. Additionally, Kelly Staff Leasing (“KSL”) was sold effective December 31, 2006 for an after-tax gain of $2.3 million. In accordance with the Discontinued Operations Subtopic of the Financial Accounting Standards Board (“FASB”) Accounting Standards Codification, the gains on the sales as well as KHC’s and KSL’s results of operations for the current and prior periods have been reported as discontinued operations in the Company’s consolidated statements of earnings. (4) In June 2008, the FASB issued guidance which clarifies that share-based payment awards that entitle their holders to receive nonforfeitable dividends before vesting should be considered participating securities and, therefore, included in the calculation of earnings per share using the two-class method. This guidance was effective beginning with the first quarter of 2009, and all prior period earnings per share data presented was adjusted retrospectively to conform with the provisions of this guidance. 16 ITEM 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS. Executive Overview Fiscal 2009 was one of the most challenging in Kelly’s 63-year history. Global economic conditions had a profound and unprecedented impact on our financial performance, and fundamental changes in the staffing market emerged, as larger companies increased their focus on developing comprehensive solutions for managing their workforce going forward. For the fiscal year, we reported a net loss from continuing operations of $3.01 per diluted share, compared to a net loss of $2.35 per share in 2008. Our gross profit rate for the year declined to 16.3% from 17.7% in 2008, primarily due to changing business mix and declining fee-based income. During this period, we took the opportunity to reassess our operations and adjust our strategy — reshaping Kelly to become leaner, more agile and more customer-focused. Amidst a deep and prolonged global recession, we moved aggressively to restructure our operations by closing and consolidating branches, eliminating unprofitable staffing operations in certain countries, reducing workforce, controlling costs and becoming more efficient in our service delivery to our customers. As a result of our actions, we incurred $30 million of global restructuring costs in 2009, representing primarily severance, lease terminations and asset write-offs. The discretionary and structural cost-containment initiatives we implemented in late 2008 more than offset the effects of this additional spending. As a result, total expenses for 2009, including restructuring costs, were $173 million below 2008. We intend to remain vigilant in controlling costs and leveraging our lower expense base to focus on profitability in the year ahead. We have adjusted our strategy to meet the changes in the marketplace and remain committed to achieving profitability in each operation, accelerating growth of higher-margin services such as our professional and technical disciplines, increasing our focus on customer acquisition and partnering with our valued customers to effectively manage their workforce needs through our Outsourcing and Consulting Group. Results of Operations 2009 versus 2008 Revenue from services for 2009 totaled $4.31 billion, a decrease of 21.8% from 2008. This was the result of a decrease in hours worked of 18.7% combined with a decrease in average hourly bill rates of 5.0% (1.2% on a constant currency basis). Fee-based income, which is included in revenue from services, totaled $86.1 million, or 2.0% of total revenue, for 2009, a decrease of 43.1% as compared to $151.3 million for 2008. Revenue for 2009 decreased in all seven business segments, reflecting the global economic slowdown. 17 Compared to 2008, the U.S. dollar was stronger against many foreign currencies, including the euro, British pound, Australian dollar and Canadian dollar. As a result, our consolidated U.S. dollar translated revenue was lower than would have otherwise been reported. On a constant currency basis, revenue for 2009 decreased 19.2% as compared with the prior year. When we use the term “constant currency,” it means that we have translated financial data for 2009 into U.S. dollars using the same foreign currency exchange rates that we used to translate financial data for 2008. We believe that constant currency measurements are an important analytical tool to aid in understanding underlying operating trends without distortion due to currency fluctuations. The table below summarizes the impact of foreign exchange adjustments on revenue for 2009 on a 53-week reported basis: Revenue from Services 2009 (53 Weeks) 2008 (52 Weeks) (In millions of dollars) % Change Revenue from Services — Constant Currency: Americas Commercial Americas PT Total Americas Commercial and PT — Constant Currency $ 2,006.1 $ 793.4 2,799.5 EMEA Commercial EMEA PT Total EMEA Commercial and PT — Constant Currency APAC Commercial APAC PT Total APAC Commercial and PT — Constant Currency OCG — Constant Currency 984.3 154.0 1,138.3 299.2 26.0 325.2 222.3 Less: Intersegment revenue Total Revenue from Services — Constant Currency Foreign Currency Impact Revenue from Services (25.3) 4,460.0 (145.2) 4,314.8 $ $ 2,516.7 938.2 3,454.9 1,310.5 172.5 1,483.0 336.0 34.3 370.3 (20.3)% (15.4) (19.0) (24.9) (10.7) (23.2) (11.0) (24.3) (12.2) 233.3 (4.7) (24.2) 5,517.3 5.0 (19.2) 5,517.3 (21.8)% In addition, the 2009 fiscal year included a 53rd week. This fiscal leap year occurs every five or six years and is necessary to align the fiscal and calendar periods. The 53rd week added approximately 1% to 2009 revenue. Gross profit of $701.7 million was 28.2% lower than the gross profit of $977.6 million for the prior year. The gross profit rate for 2009 was 16.3%, versus 17.7% for 2008. Compared to the prior year, the gross profit rate decreased in all business segments, with the exception of APAC PT. The decrease in the gross profit rate is primarily due to decreases in fee-based income, lower margins as a result of business and customer mix and a lower level of favorable workers’ compensation adjustments in the Americas. Our average mark-up has been impacted by shifts to a higher proportion of light industrial business compared to clerical, and to large corporate customers compared to retail. Fee-based income has a significant impact on gross profit rates. There are very low direct costs of services associated with fee-based recruitment income. Therefore, increases or decreases can have a disproportionate impact on gross profit rates. As more fully described in Critical Accounting Estimates, we regularly update our estimates of the ultimate costs of open workers’ compensation claims. As a result, we reduced the estimated cost of prior year workers’ compensation claims by $2.8 million for 2009. This compares to an adjustment reducing prior year workers’ compensation claims by $12.7 million for 2008. Selling, general and administrative (“SG&A”) expenses totaled $794.7 million, a year-over-year decrease of $172.7 million, or 17.9% (14.8% on a constant currency basis). Included in SG&A expenses for 2009 are litigation costs of $5.3 million and restructuring charges of $29.9 million, of which $14.4 million related to severance, $7.9 million related to lease termination costs and $7.6 million related to asset write-offs and other costs. Included in SG&A expenses for 2008 are litigation costs of $22.5 million and restructuring costs of $6.5 million. 18 Starting in the third quarter of 2008, we began taking selected cost savings actions, including employee headcount reductions and branch closings. In January, 2009, we initiated a more significant restructuring plan for our U.K. operations, and completed it during the year. Throughout 2009, we continued to expand our focus to achieve further cost savings and related efficiencies by assessing the scale of our global branch network, along with permanent employee headcount levels. By the 2009 year end, our restructuring actions encompassed a global reach beyond that originally anticipated. Accordingly, we included all related costs, including severance and lease terminations, in connection with these actions taken around the world, in our reported restructuring charges for 2009 and 2008. Refer to the segment discussions for more detail of the restructuring actions. The largest components of the $172.7 million year-over-year decrease in SG&A expenses are approximately $110 million of structural changes, $55 million of compensation and other discretionary savings and the $17 million decrease in year-over-year litigation costs, partially offset by restructuring charges and incremental costs related to prior year’s acquisitions and investments. Structural changes represent the restructuring actions we have taken around the world during the last 18 months to reduce expenses, including a reduction of approximately 1,900 full-time employees and the closing, sale or consolidation of approximately 240 branches, some of which are still in process. Compensation and other discretionary savings represent the impact of expense-reduction initiatives implemented during the first quarter, including suspension of headquarters and field-based incentive compensation and retirement matching contribution, along with a reduction in discretionary spending on travel and general expenses. During 2009, asset impairment charges of $53.1 million were also recorded. Due to significantly worse than anticipated economic conditions and the impacts to our business in the second quarter of 2009, we revised our internal forecasts for all of our segments, which we deemed to be a triggering event for purposes of assessing goodwill for impairment. Accordingly, goodwill at all of our reporting units was tested for impairment in the second quarter of 2009. This resulted in the recognition of a goodwill impairment loss of $50.5 million in total, of which $16.4 million related to the Americas Commercial segment, $12.1 million related to the APAC Commercial segment and $22.0 million related to the EMEA PT segment. Additionally, we evaluate long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying value of an asset may not be recoverable. When estimated undiscounted future cash flows will not be sufficient to recover an asset’s carrying amount, the asset is written down to its fair value, determined by estimated future discounted cash flows. The Company’s estimates as of June 28, 2009 resulted in a $2.1 million reduction in the carrying value of long-lived assets and intangible assets in Japan. The Company’s estimates as of September 27, 2009 resulted in a $0.5 million reduction in the carrying value of long-lived assets and intangible assets in Europe. During 2008, we recorded goodwill impairment charges of $50.4 million related to the EMEA Commercial segment, long-lived asset impairment charges of $11.4 million related to U.K. and an other-than-temporary impairment of $18.7 million related to our investment in Temp Holdings. As a result of the above, we reported a loss from operations for 2009 totaling $146.1 million, compared to $70.3 million reported for 2008. Income tax benefit on continuing operations for 2009 was $43.2 million, compared to expense of $8.0 million for 2008. Income taxes were negatively impacted in 2009 and 2008 by non-deductible impairment charges and valuation allowances on operating losses and restructuring charges in certain foreign countries, offset by work opportunity tax credits in the U.S. 2009 income taxes also benefited from investments in life insurance policies used to fund the Company’s deferred compensation plan, which generated non-taxable income in 2009, and non-deductible losses in 2008. The Company incurred tax losses in 2009 in the United States and a number of foreign countries. Continued tax losses in these jurisdictions could result in recording an additional valuation allowance against the Company’s deferred tax assets. See Note 14, Income Taxes, in the Notes to Consolidated Financial Statements. 19 Loss from continuing operations was $105.1 million in 2009, compared to $81.7 million in 2008. Included in loss from continuing operations in 2009 were $50.0 million, net of tax, of asset impairment charges, $24.0 million, net of tax, of restructuring charges and $3.3 million, net of tax, related to litigation expenses. Included in loss from continuing operations in 2008 were $77.2 million, net of tax, of impairment charges, $13.9 million, net of tax, of litigation expenses and $5.3 million, net of tax, of restructuring charges. Discontinued operations include the operating results of Kelly Home Care (“KHC”), which was sold in 2007 and Kelly Staff Leasing (“KSL”), which was sold in 2006. Earnings from discontinued operations totaled $0.6 million for 2009, compared to a loss of $0.5 million for 2008. These amounts represent adjustments to assets and liabilities retained as part of the sale agreements. Net loss for 2009 totaled $104.5 million, compared to $82.2 million in 2008. Diluted loss from continuing operations per share for 2009 was $3.01, as compared to diluted loss from continuing operations per share of $2.35 for 2008. Effective with the first quarter of 2009, we adopted the provisions of Financial Accounting Standards Board guidance which clarifies that share-based payment awards that entitle their holders to receive nonforfeitable dividends before vesting should be considered participating securities and, therefore, included in the calculation of earnings per share using the two-class method in accordance with generally accepted accounting principles. Accordingly, all prior period earnings per share data presented was adjusted retrospectively to conform with the provisions of this guidance. Adopting these provisions had no effect on previously reported basic or diluted earnings per share for the year ended December 28, 2008. Americas Commercial Revenue from Services Fee-based income Gross profit SG&A expenses excluding restructuring charges Restructuring charges Total SG&A expenses Earnings from Operations Gross profit rate Expense rates (excluding restructuring charges): % of revenue % of gross profit Operating margin 2009 (53 Weeks) 2008 (52 Weeks) (In millions of dollars) $ 1,980.3 6.6 290.7 $ 2,516.7 15.7 399.0 273.2 7.2 280.4 10.3 328.2 0.9 329.1 69.9 Change Constant Currency Change (21.3)% (58.4) (27.1) (16.7) NM (14.8) (85.1) (20.3)% (56.8) (26.3) (13.8) 14.7% 15.9% (1.2) pts. 13.8 93.9 0.5 13.0 82.2 2.8 0.8 11.7 (2.3) The change in Americas Commercial revenue from services reflected a decrease in hours worked of 20.3%, combined with a decrease in average hourly bill rates of 0.9% (an increase of 0.3% on a constant currency basis). Americas Commercial represented 45.9% of total Company revenue for 2009 and 45.6% for 2008. The decrease in the gross profit rate was due to lower fee-based income, an increase in the proportion of lower-margin light industrial business to higher-margin clerical business, as well as the impact of lower favorable workers’ compensation adjustments from prior years. Of the total $2.8 million adjustment in 2009 noted above, $2.4 million is reflected in the results of Americas Commercial. This compares to an adjustment of $10.5 million in 2008. The decrease in SG&A expenses reflects reduced salaries and incentive compensation related to expense control initiatives. Restructuring charges in 2009 and 2008 include severance, lease termination and other costs to close or consolidate approximately 115 branches. 20 Americas PT 2009 (53 Weeks) 2008 (52 Weeks) (In millions of dollars) Change Revenue from Services Fee-based income Gross profit SG&A expenses excluding restructuring $ charges Restructuring charges Total SG&A expenses Earnings from Operations $ 792.6 9.4 125.1 100.9 1.0 101.9 23.2 938.2 19.4 161.7 113.3 — 113.3 48.4 (15.5)% (51.5) (22.6) (10.9) NM (10.0) (52.2) Constant Currency Change (15.4)% (51.4) (22.5) (9.8) Gross profit rate Expense rates (excluding restructuring 15.8% 17.2% (1.4) pts. charges): % of revenue % of gross profit Operating margin 12.7 80.7 2.9 12.1 70.1 5.2 0.6 10.6 (2.3) The change in Americas PT revenue from services reflected a decrease in hours worked of 15.3%, partially offset by an increase in average billing rates of 0.7% (0.8% on a constant currency basis). Americas PT revenue represented 18.4% of total Company revenue for 2009 and 17.0% for 2008. The Americas PT gross profit rate decreased, due primarily to lower fee-based income, changes in customer mix and higher growth in certain lower-margin customer accounts. The decrease in SG&A expenses was primarily due to lower incentive compensation, combined with reduced recruiting and retention, travel and other costs as a result of lower volume and cost-savings initiatives. EMEA Commercial 2009 (53 Weeks) 2008 (52 Weeks) Change Constant Currency Change Revenue from Services Fee-based income Gross profit SG&A expenses excluding restructuring $ charges Restructuring charges Total SG&A expenses Earnings from Operations Gross profit rate Expense rates (excluding restructuring charges): % of revenue % of gross profit Operating margin (In millions of dollars) 895.2 16.6 140.2 1,310.5 39.5 227.3 $ (31.7)% (58.0) (38.4) (24.9)% (52.6) (32.5) 150.3 15.6 165.9 (25.7) 226.5 3.9 230.4 (3.1) (33.7) 301.4 (28.0) NM (20.2) 15.7% 17.4% (1.7) pts. 16.8 107.2 (2.9) 17.3 99.6 (0.2) (0.5) 7.6 (2.7) The change in revenue from services in EMEA Commercial resulted from a 28.8% decrease in hours worked and a decrease in fee-based income, combined with a decrease in average hourly bill rates of 7.6% (an increase of 1.9% on a constant currency basis). EMEA Commercial revenue represented 20.7% of total Company revenue for 2009 and 23.8% for 2008. 21 The decrease in the gross profit rate was due primarily to decreases in fee-based income, a decline in temporary margins due to pricing pressure and shift in customer mix to corporate accounts, along with the effect of French payroll tax credits recorded in 2008, which contributed approximately 30 basis points to the EMEA Commercial gross profit rate. During 2009, EMEA Commercial completed a significant restructuring within the United Kingdom and exited the staffing business in Spain, Turkey, Ukraine and Finland. These restructuring actions resulted in the closure of approximately 85 branches and reduction of approximately 525 permanent employees during 2009. Total restructuring costs for EMEA Commercial in 2009 included $5.0 million of severance, $4.4 million of lease termination costs and $6.2 million of asset write-offs and other costs. These actions and other cost-savings initiatives resulted in the decrease in SG&A expenses. EMEA PT Revenue from Services Fee-based income Gross profit SG&A expenses Earnings from Operations Gross profit rate Expense rates: % of revenue % of gross profit Operating margin 2009 (53 Weeks) 2008 (52 Weeks) (In millions of dollars) $ $ 141.9 15.7 37.8 40.6 (2.8) 172.5 26.8 51.2 48.9 2.3 Constant Currency Change Change (17.8)% (41.2) (26.2) (16.9) NM (10.7)% (33.2) (18.8) (8.5) 26.6% 29.7% (3.1) pts. 28.6 107.6 (2.0) 28.3 95.5 1.3 0.3 12.1 (3.3) The change in revenue from services in EMEA PT resulted from the decrease in fee-based income, a decrease in hours worked of 10.7%, combined with a 3.7% decrease in average hourly bill rates (an increase of 3.9% on a constant currency basis). EMEA PT revenue represented 3.3% of total Company revenue for 2009 and 3.1% for 2008. The decrease in the EMEA PT gross profit rate was primarily due to decreases in fee-based income. SG&A expenses declined, due to reductions in personnel and incentive compensation. 22 APAC Commercial 2009 (53 Weeks) 2008 (52 Weeks) (In millions of dollars) Change Revenue from Services Fee-based income Gross profit SG&A expenses excluding restructuring $ charges Restructuring charges Total SG&A expenses Earnings from Operations Gross profit rate Expense rates (excluding restructuring charges): % of revenue % of gross profit Operating margin $ 284.9 9.7 41.6 44.6 1.6 46.2 (4.6) 336.0 17.0 56.3 56.6 — 56.6 (0.3) (15.2)% (43.0) (26.1) (21.3) NM (18.5) NM 14.6% 16.8% (2.2) pts. 15.6 107.0 (1.6) 16.8 100.5 (0.1) (1.2) 6.5 (1.5) Constant Currency Change (11.0)% (40.6) (22.6) (14.8) The change in revenue from services in APAC Commercial resulted from a decrease in average hourly bill rates of 11.6% (7.1% on a constant currency basis), combined with the decrease in fee-based income and a decrease in hours worked of 2.6%. The decrease in the average hourly bill rates for APAC Commercial was due to a change in mix from countries with higher average bill rates to those with lower average bill rates, such as India and Malaysia. APAC Commercial revenue represented 6.6% of total Company revenue for 2009 and 6.1% for 2008. The decrease in the APAC Commercial gross profit rate was primarily due to decreases in fee-based income. SG&A expenses declined, due to reductions in personnel and incentive compensation. APAC PT Revenue from Services Fee-based income Gross profit SG&A expenses Earnings from Operations Gross profit rate Expense rates: % of revenue % of gross profit Operating margin 2009 (53 Weeks) 2008 (52 Weeks) (In millions of dollars) $ $ 25.4 3.8 7.7 9.2 (1.5) 34.3 5.1 10.2 10.7 (0.5) Change (26.0)% (25.0) (25.1) (14.2) (224.9) Constant Currency Change (24.3)% (21.0) (22.6) (9.9) 30.2% 29.8% 0.4 pts. 36.2 119.8 (6.0) 31.2 104.6 (1.4) 5.0 15.2 (4.6) The change in translated U.S. dollar revenue from services in APAC PT resulted from a decrease in the translated U.S. dollar average hourly bill rates of 13.4% (11.8% on a constant currency basis), combined with a decrease in hours worked of 14.8% and the decrease in fee-based income. The decrease in the average hourly bill rates for APAC PT was due to a change in mix from countries with higher average bill rates to those with lower average bill rates, such as India. APAC PT revenue represented 0.6% of total Company revenue for 2009 and 2008. SG&A expenses declined, due to reductions in personnel and incentive compensation. 23 OCG 2009 (53 Weeks) 2008 (52 Weeks) Change Constant Currency Change Revenue from Services Fee-based income Gross profit SG&A expenses excluding restructuring $ charges Restructuring charges Total SG&A expenses Earnings from Operations (In millions of dollars) 219.9 24.4 59.7 233.3 27.8 72.9 $ 69.6 1.9 71.5 (11.8) 69.5 0.5 70.0 2.9 (5.7)% (12.3) (18.0) 0.0 328.4 2.0 NM (4.7)% (9.4) (16.1) 4.3 Gross profit rate Expense rates (excluding restructuring 27.2% 31.2% (4.0) pts. charges): % of revenue % of gross profit Operating margin 31.7 116.6 (5.3) 29.8 95.6 1.2 1.9 21.0 (6.5) Revenue from services in the OCG segment for 2009 decreased in all three regions — Americas, Europe and Asia-Pacific. OCG revenue represented 5.1% of total Company revenue for 2009 and 4.2% for 2008. The OCG gross profit rate decreased primarily due to a shift in revenue mix among the OCG business units. Revenue in the higher-margin recruitment process outsourcing (“RPO”) and contingent workforce outsourcing (“CWO”) units declined, while revenue in our lower-margin business process outsourcing (“BPO”) unit grew modestly during 2009. This change in business mix, coupled with a decrease in the gross profit rates in our RPO practice as compared to 2008, resulted in the overall gross profit decline. Total SG&A expenses were relatively unchanged from the prior year. Continuing costs related to investments to build out implementation and operations infrastructure from the second and third quarters of 2008, and continued investment in new initiatives, were partially offset by a reduction in salary costs in our RPO and executive placement business units, as well as an overall decrease in discretionary spending on business travel and general staffing expenses. Results of Operations 2008 versus 2007 Revenue from services for 2008 totaled $5.5 billion, a decrease of 2.7% from 2007. This was the result of a decrease in hours worked of 8.3%, partially offset by an increase in average hourly bill rates of 4.1% (3.0% on a constant currency basis). Fee-based income, which is included in revenue from services, totaled $151.3 million, or 2.7% of total revenue for 2008, an increase of 11.1% as compared to $136.3 million in 2007. Revenue decreased in the Americas Commercial and Americas PT business segments and increased in each of the five other business segments. Reflecting the accelerating slowdown in the global economy, the trend in revenue growth during 2008 was negative in all business units, with the largest decline occurring in the fourth quarter. 24 Compared to 2007, the U.S. dollar was weaker against certain foreign currencies, including the euro and the Swiss franc. As a result, our consolidated U.S. dollar translated revenue was higher than would have otherwise been reported. On a constant currency basis, 2008 revenue from services decreased 3.7% as compared with 2007. The table below summarizes the impact of foreign exchange adjustments on revenue from services for 2008: Revenue from Services 2008 2007 (In millions of dollars) % Change Revenue from Services — Constant Currency: Americas Commercial Americas PT Total Americas Commercial and PT — Constant Currency $ EMEA Commercial EMEA PT Total EMEA Commercial and PT — Constant Currency APAC Commercial APAC PT Total APAC Commercial and PT — Constant Currency OCG — Constant Currency $ 2,514.9 938.2 3,453.1 1,271.3 166.1 1,437.4 326.9 32.7 359.6 231.7 Less: Intersegment revenue Total Revenue from Services — Constant Currency Foreign Currency Impact Revenue from Services (24.2) 5,457.6 59.7 5,517.3 $ 2,772.5 950.3 3,722.8 1,292.3 158.8 1,451.1 310.6 26.7 337.3 180.0 (23.6) 5,667.6 (9.3)% (1.3) (7.2) (1.6) 4.6 (1.0) 5.2 22.4 6.6 28.8 (2.4) (3.7) $ 5,667.6 (2.7)% Gross profit of $977.6 million was 1.2% lower than in 2007. Gross profit as a percentage of revenues was 17.7% in 2008 and increased 0.2 percentage points compared to the 17.5% rate in 2007. Compared to 2007, the gross profit rate increased in the EMEA PT and OCG segments, and was relatively flat in the Americas Commercial business segment. The gross profit rate decreased in all other business segments. The improvement in the gross profit rate was primarily due to growth in fee-based income. The gross profit rate for 2008 and 2007 also included the effect of French payroll tax credits. During 2007, the French government changed the method of calculating payroll tax credits, retroactive to the beginning of 2006 and on a go-forward basis until October 1, 2007. During 2008, the French government extended eligibility to claim payroll tax credits to 2005. In connection with these changes, $2.4 million of French payroll tax credits were recognized in 2008 and $4.8 million were recognized in 2007. As a result of regularly updating our estimates of the ultimate cost of open workers’ compensation claims, we reduced the estimated cost of 2008 workers’ compensation claims by $12.7 million. This compares to an adjustment reducing prior year workers’ compensation claims by $11.6 million in 2007. SG&A expenses totaled $967.4 million, an increase of 6.4% (5.2% on a constant currency basis) from 2007. SG&A expenses expressed as a percentage of gross profit were 99.0% in 2008, a 7.1 percentage point increase compared to the 91.9% rate in 2007. Included in SG&A expenses for 2008 are $22.5 million of litigation costs for several pending lawsuits. (See Note 17, Contingencies, in the Notes to Consolidated Financial Statements for further discussion.) Also included in SG&A expenses for 2008 was $6.5 million of costs related to global restructuring charges. Included in SG&A expenses for 2007 were $8.9 million of expenses related to 2007 Americas and U.K. restructuring actions. During the fourth quarter of 2008, impairment charges of $80.5 million were also recorded. We completed our goodwill impairment test during the fourth quarter of 2008 and, due to worsening economic conditions, the Company’s discounted cash flow forecast for future years was revised. This resulted in the recognition of a goodwill impairment loss of $50.4 million in the EMEA Commercial segment in 2008. At December 28, 2008, the Company also determined that its available-for-sale investment in Temp Holdings Co. Ltd. (“Temp Holdings,” formerly Tempstaff), a Japanese staffing company, was impaired and an other-than-temporary impairment of $18.7 million was recorded. While Temp Holdings’ performance was strong, its value was affected by global market movements. The Company’s determination that the impairment was other-than- temporary was based on the length of time (approximately nine months as of December 28, 2008) and extent to which the market value of the investment had been less than cost. 25 Additionally, the Company evaluates long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. When estimated undiscounted future cash flows will not be sufficient to recover an asset’s carrying amount, the asset is written down to its fair value, determined by estimated future discounted cash flows. The Company’s evaluation as of December 28, 2008, which included consideration of a history of losses in the U.K. and uncertainty around future financial projections, resulted in an $11.4 million reduction in the carrying value of long-lived assets in the U.K. As a result of the above, the Company reported losses from operations for 2008 of $70.3 million, compared to earnings from operations of $80.1 million reported in 2007. Other expense was $3.4 million in 2008, compared to income of $3.2 million in 2007. Included in other expense for 2008 was $3.7 million of foreign exchange losses booked primarily in the fourth quarter, related to yen- denominated net debt for the Temp Holdings investment and ruble-denominated intercompany balances in Russia. Foreign exchange losses were not significant in 2007. Income tax expense on continuing operations for 2008 was $8.0 million, compared to expense of $29.6 million in 2007. Most of the impairment and restructuring charges were not tax deductible. In foreign countries where future tax deductions are possible, a valuation allowance was recorded against the deferred tax assets created by the charges. The valuation allowances related to impairment and restructuring charges equaled $2.2 million in Germany, $7.9 million in Japan and $1.3 million in the United Kingdom. The 2008 income tax expense was also impacted by nondeductible losses in the cash surrender value of life insurance policies used to fund the Company’s deferred compensation plans, and by losses in foreign countries which were not currently deductible. Loss from continuing operations was $81.7 million in 2008, compared to earnings of $53.7 million in 2007. Included in loss from continuing operations in 2008 were $77.2 million, net of tax, of impairment charges, $13.9 million, net of tax, of litigation expenses, $5.3 million, net of tax, of restructuring costs and $1.6 million of French payroll tax credits, net of tax. Included in earnings from continuing operations in 2007 were $7.8 million of expenses, net of tax, related to the U.K. and Americas restructuring actions and $3.2 million of French payroll tax credits, net of tax. Loss from discontinued operations, which includes KHC’s and KSL’s operating results, totaled $0.5 million for 2008, compared to earnings of $7.3 million for 2007. Discontinued operations for 2008 represent adjustments to assets and liabilities retained as part of the sale agreements. Discontinued operations for 2007 included the $6.2 million gain, net of tax, on the sale of KHC. Net loss in 2008 was $82.2 million, compared to earnings of $61.0 million in 2007. Diluted loss per share from continuing operations for 2008 was $2.35, as compared to diluted earnings per share from continuing operations of $1.45 in 2007. Diluted loss per share from continuing operations for 2008 included the $2.22 per share cost of impairments, $0.40 per share cost of litigation expenses, $0.15 per share cost of restructuring costs and a $0.05 per share benefit related to French payroll tax credits. Diluted earnings per share from continuing operations for 2007 included $0.21 per share of restructuring costs and a $0.09 per share benefit related to French payroll tax credits. The impact of including share-based payment awards in the calculation of earnings per share using the two- class method in accordance with generally accepted accounting principles effective with the first quarter of 2009 was to lower previously reported earnings per share amounts for the year ended December 30, 2007 as follows: basic and diluted earnings per share from continuing operations by $0.02, basic earnings per share on net earnings by $0.03 and diluted earnings per share on net earnings by $0.02. 26 Americas Commercial Revenue from Services Fee-based income Gross profit SG&A expenses Earnings from Operations Gross profit rate Expense rates: % of revenue % of gross profit Operating margin $ $ 2008 2007 (In millions of dollars) 2,516.7 15.7 399.0 329.1 69.9 2,772.5 18.9 438.3 342.7 95.6 Constant Currency Change Change (9.2)% (15.9) (9.0) (4.0) (26.8) (9.3)% (16.2) (9.0) (4.0) 15.9% 15.8% 0.1 pts. 13.1 82.5 2.8 12.4 78.2 3.4 0.7 4.3 (0.6) The change in revenue from services in the Americas Commercial segment reflected the decrease in fee- based income, a decrease in hours worked of 12.4%, partially offset by an increase in average hourly bill rates of 3.7% (3.6% on a constant currency basis). Year-over-year revenue comparisons reflect decreases of 6.5% in the first quarter, 6.1% in the second quarter, 9.4% in the third quarter, and 14.9% in the fourth quarter. Americas Commercial represented 45.6% of total Company revenue for 2008 and 48.9% for 2007. As noted above, the Company revised its estimate of the cost of outstanding workers’ compensation claims and, accordingly, reduced expense in 2008. Of the total $12.7 million adjustment recorded in 2008, $10.5 million is reflected in the results of Americas Commercial. This compares to an adjustment of $10.0 million in 2007. SG&A expenses decreased compared to 2007, but were higher as a percentage of revenue due to lower revenue from services. Americas PT Revenue from Services Fee-based income Gross profit SG&A expenses Earnings from Operations Gross profit rate Expense rates: % of revenue % of gross profit Operating margin Constant Currency Change (1.3)% (6.0) (2.9) 0.7 2007 2008 (In millions of dollars) $ 938.2 19.4 161.7 113.3 48.4 $ 950.3 20.6 166.4 112.4 54.0 Change (1.3)% (5.8) (2.9) 0.8 (10.4) 17.2% 17.5% (0.3) pts. 12.1 70.1 5.2 11.8 67.6 5.7 0.3 2.5 (0.5) The change in revenue from services in Americas PT reflected the decrease in fee-based income, a decrease in hours worked of 4.2%, partially offset by an increase in average billing rates of 2.5%. On a year-over-year basis, revenue increased 2.8% in the first quarter and 1.7% in the second quarter, and decreased 2.5% in the third quarter and 7.0% in the fourth quarter. Americas PT revenue represented 17.0% of total Company revenue for 2008 and 16.8% for 2007. 27 Americas PT’s share of the reduction in workers’ compensation expense was $1.4 million in 2008 and $1.0 million in 2007. SG&A expenses were flat compared to 2007, but were higher as a percentage of revenue due to lower revenue from services. EMEA Commercial Revenue from Services Fee-based income Gross profit SG&A expenses Earnings from Operations Gross profit rate Expense rates: % of revenue % of gross profit Operating margin $ $ 2007 2008 (In millions of dollars) 1,310.5 39.5 227.3 230.4 (3.1) 1,292.3 38.1 229.0 220.1 8.9 Constant Currency Change (1.6)% 0.0 (4.8) 2.1 Change 1.4% 3.5 (0.7) 4.6 (133.5) 17.4% 17.7% (0.3) pts. 17.6 101.3 (0.2) 17.0 96.1 0.7 0.6 5.2 (0.9) The change in translated U.S. dollar revenue from services in EMEA Commercial resulted from the increase in fee-based income and an increase in average hourly bill rates of 4.0% (an increase of 0.7% on a constant currency basis), partially offset by a decrease in hours worked of 4.7%. Constant currency year-over-year revenue comparisons reflect decreases of 1.6% in the first quarter and 1.1% in the second quarter, an increase of 1.3% in the third quarter and decrease of 5.0% in the fourth quarter. EMEA Commercial revenue represented 23.8% of total Company revenue for 2008 and 22.8% for 2007. Acquisitions contributed approximately 2 percentage points to EMEA Commercial year-over-year constant currency revenue growth. The change in the gross profit rate was due to lower French payroll tax credits recognized in 2008 as compared to 2007, and lower temporary gross profit rates primarily in the U.K. Included in SG&A expenses was the effect of $3.9 million of restructuring costs in 2008 and $5.9 million in U.K. restructuring costs in 2007. EMEA Commercial earnings from operations for 2008 included $3.9 million of restructuring charges and a $2.4 million benefit related to French payroll tax credits. Earnings from operations for 2007 included a $5.9 million charge related to the restructuring of the U.K. operations and a $4.8 million benefit related to French payroll tax credits. EMEA PT Revenue from Services Fee-based income Gross profit SG&A expenses Earnings from Operations Gross profit rate Expense rates: % of revenue % of gross profit Operating margin Constant Currency Change 4.6% 15.8 8.3 10.7 2007 2008 (In millions of dollars) Change $ 172.5 26.8 51.2 48.9 2.3 $ 158.8 21.9 44.8 42.4 2.4 8.7% 22.4 14.3 15.4 (5.7) 29.7% 28.2% 1.5 pts. 28.3 95.5 1.3 26.7 94.6 1.5 1.6 0.9 (0.2) 28 The change in translated U.S. dollar revenue from services in EMEA PT resulted from an increase in fee-based income, a 4.7% increase in average hourly bill rates (1.0% on a constant currency basis), and an increase in hours worked of 1.2%. Constant currency year-over-year revenue comparisons reflect increases of 9.3% in the first quarter, 5.6% in the second quarter, 2.7% in the third quarter and 1.6% in the fourth quarter. EMEA PT revenue represented 3.1% of total Company revenue for 2008 and 2.8% for 2007. Acquisitions contributed approximately 2 percentage points to EMEA PT year-over-year constant currency revenue growth. The increase in the EMEA PT gross profit rate was primarily due to growth in fee-based income. SG&A expenses increased from 2007, due to costs associated with branch openings during the second half of 2007. Excluding the effect of acquisitions, constant currency SG&A expenses increased approximately 7% from 2007. APAC Commercial Revenue from Services Fee-based income Gross profit SG&A expenses Earnings from Operations Gross profit rate Expense rates: % of revenue % of gross profit Operating margin Constant Currency Change 5.2% 9.1 2.8 10.2 2007 2008 (In millions of dollars) $ 336.0 17.0 56.3 56.6 (0.3) $ 310.6 15.0 53.0 49.9 3.1 Change 8.2% 13.2 6.1 13.6 (109.1) 16.8% 17.1% (0.3) pts. 16.8 100.5 (0.1) 16.0 93.9 1.0 0.8 6.6 (1.1) The change in translated U.S. dollar revenue from services in APAC Commercial resulted from the increase in fee-based income and an increase in average hourly bill rates of 6.1% (3.3% on a constant currency basis), combined with an increase in hours worked of 1.6%. Constant currency year-over-year revenue comparisons reflect increases of 23.4% in the first quarter, 6.5% in the second quarter, 1.7% in the third quarter and a decrease of 5.5% in the fourth quarter. APAC Commercial revenue represented 6.1% of total Company revenue in 2008 and 5.5% in 2007. Acquisitions in 2007 contributed approximately 4 percentage points to APAC Commercial year-over-year constant currency revenue growth. On a constant currency basis, SG&A expenses increased, due to significant investments in this region, through acquisitions made in 2007 and costs associated with new branches. APAC PT Revenue from Services Fee-based income Gross profit SG&A expenses Earnings from Operations Gross profit rate Expense rates: % of revenue % of gross profit Operating margin 2007 2008 (In millions of dollars) $ 34.3 5.1 10.2 10.7 (0.5) $ 26.7 5.1 8.9 8.7 0.2 Change 28.3% 0.9 16.0 22.9 (491.6) Constant Currency Change 22.4% (4.3) 10.3 18.1 29.8% 33.0% (3.2) pts. 31.2 104.6 (1.4) 32.6 98.6 0.4 (1.4) 6.0 (1.8) 29 The change in translated U.S. dollar revenue from services in APAC PT resulted from an increase in hours worked of 27.6%, combined with an increase in average hourly bill rates of 0.1% (a decrease of 4.4% on a constant currency basis). The constant currency change in average hourly bill rates was impacted by a change in mix to lower average wage rate countries, such as Malaysia and India. Constant currency year-over-year revenue comparisons reflect increases of 63.5% in the first quarter, 42.4% in the second quarter, 9.5% in the third quarter and a decrease of 2.4% in the fourth quarter. APAC PT revenue represented 0.6% of total Company revenue for 2008 and 0.5% for 2007. The decrease in the APAC PT gross profit rate in 2008 was due to a higher mix of traditional temporary-based revenue as compared to fee-based income. On a constant currency basis, SG&A expenses increased, due primarily to significant investments in this region, including costs associated with new branches. OCG Revenue from Services Fee-based income Gross profit SG&A expenses Earnings from Operations Gross profit rate Expense rates: % of revenue % of gross profit Operating margin Constant Currency Change 28.8% 65.1 44.7 64.8 2007 2008 (In millions of dollars) Change $ 233.3 27.8 72.9 70.0 2.9 $ 180.0 16.7 49.6 42.1 7.5 29.6% 66.6 46.7 66.3 (63.3) 31.2% 27.6% 3.6 pts. 30.0 96.2 1.2 23.4 84.9 4.2 6.6 11.3 (3.0) Revenue from services in the OCG segment for 2008 increased in all three regions — Americas, Europe and Asia-Pacific. Constant currency year-over-year revenue comparisons reflect increases of 39.1% in the first quarter, 56.0% in the second quarter, 30.4% in the third quarter and 6.9% in the fourth quarter. OCG revenue represented 4.2% of total Company revenue in 2008 and 3.2% for 2007. Acquisitions completed in the fourth quarter of 2007 contributed approximately 9 percentage points to OCG year-over-year constant currency revenue growth. The OCG gross profit rate increased primarily due to improved margins in the RPO unit, coupled with revenue growth in fee-based business units, such as CWO. Constant currency SG&A expenses increased from 2007, due to investments to build out implementation and operations infrastructure. Results of Operations Financial Condition Historically, we have financed our operations through cash generated by operating activities and access to credit markets. Our working capital requirements are primarily generated from temporary employee payroll and customer accounts receivable. Since receipts from customers generally lag payroll to temporary employees, working capital requirements increase substantially in periods of growth. As highlighted in the consolidated statements of cash flows, our liquidity and available capital resources are impacted by four key components: cash and equivalents, operating activities, investing activities and financing activities. Cash and Equivalents Cash and equivalents totaled $88.9 million at the end of 2009, a decrease of $29.4 million from the $118.3 million at year-end 2008. As further described below, during 2009, we used $17.2 million of cash from operating activities, used $23.4 million of cash in investing activities and generated $9.4 million from financing activities. 30 Operating Activities In 2009, we used $17.2 million in cash from our operating activities, as compared to generating $101.6 million in 2008 and $73.4 million in 2007. The decrease from 2008 and 2007 was primarily due to the decline in operating earnings, after adjustment for non-cash asset impairments and deferral of tax benefits. Trade accounts receivable totaled $717.9 million at the end of 2009. Global days sales outstanding for the fourth quarter were 51 days for 2009, compared to 50 days for 2008. Our working capital position was $360.8 million at the end of 2009, a decrease of $66.6 million from year-end 2008, due to a decrease in cash and increase in short-term borrowings. The current ratio was 1.7 at year-end 2009 and 2008. Investing Activities In 2009, we used $23.4 million for investing activities, compared to $64.0 million in 2008 and $82.4 million in 2007. The decrease from 2008 and 2007 was due to lower capital expenditures and decreased spending for acquisitions. Capital expenditures totaled $13.1 million in 2009, $31.1 million in 2008 and $46.0 million in 2007. Capital expenditures are primarily related to the Company’s information technology programs. In 2008 and 2007, capital expenditures included costs for the implementation of the PeopleSoft payroll, billing and accounts receivable project. The PeopleSoft payroll, billing and accounts receivable project is intended to cover the U.S., Canada, Puerto Rico, U.K. and Ireland. Through 2007, the Company implemented accounts receivable in all locations, and payroll and billing in the U.K. and Ireland. The Company implemented payroll in Canada at the start of the fourth quarter of 2008. The total cost of the project to date is $79 million, of which $56 million was capital expenditures and $23 million was selling, general and administrative expenses. The U.S. and Puerto Rico payroll implementations, and U.S., Canada and Puerto Rico billing implementations have been delayed until at least 2011. The total cost to complete these implementations has not yet been determined. Included in the consolidated balance sheet at year-end 2009 are $6.2 million of capitalized costs related to unimplemented PeopleSoft modules. During 2009, we made the following payments: $5.7 million earnout payment related to the 2007 acquisition of access AG, $1.0 million related to the 2007 acquisition CGR/seven LLC, $0.6 million earnout payment related to the 2006 acquisition of The Ayers Group and $0.2 million earnout payment related to the 2008 acquisition of Toner Graham. During 2008, we made the following net cash payments: $13.0 million related to the acquisition of the Portuguese subsidiaries of Randstad Holding N.V., $9.1 million related to the acquisition of Toner Graham, $7.6 million related primarily to the acquisition of access AG and $3.0 million related to the acquisition of CGR/seven LLC. During 2007, we made the following net cash payments: $1.9 million related to the purchase of the remaining shares of Tempstaff Kelly, Inc., $3.1 million related to the purchase of Talents Technology, $12.2 million related to the purchase of CGR/seven, $8.1 million related to the acquisition of P-Serv and $23.1 million related to the acquisition of access AG. As of January 3, 2010, earnings targets for Talents Technology and Toner Graham were not met, and one contingent earnout payment for Toner Graham remains, for up to approximately $4.7 million based on 2010 earnings. During the first quarter of 2007, we sold the KHC business for cash proceeds of $12.5 million. Financing Activities In 2009, we generated $9.4 million from financing activities, as compared to using $8.8 million in 2008 and $22.5 million in 2007. Debt totaled $137.1 million at year-end 2009 compared to $115.2 million at year-end 2008. At the end of 2009, debt represented approximately 19.5% of total capital. 31 Effective September 28, 2009, we negotiated a new secured revolving credit facility. Our new revolver has total capacity of $90 million and carries a term of three years, maturing in September of 2012. Effective December 4, 2009, we established a 364-day, $100 million securitization facility. The total net change in short-term borrowings during 2009 includes $55 million related to borrowings on the securitization facility. During 2009, we repaid short-term debt of $22.9 million, and $7.6 million due on our yen-denominated loan noted below. Details of our debt facilities as of the 2009 year end are contained in the Liquidity section and footnote 8, Debt. On October 10, 2008, we closed and funded a three-year syndicated term loan facility comprised of 9 million euros and 5 million U.K. pounds. The facility was used to refinance the short-term borrowings related to the Portugal and Toner Graham acquisitions. During 2007, we repurchased 1,679,873 Class A shares for $34.7 million under the $50 million Class A share repurchase program authorized by the board of directors in August, 2007. During 2008, we repurchased 436,697 Class A shares for $8.0 million. No shares were repurchased during 2009 under the share repurchase program, which expired in August, 2009. In the first quarter of 2007, we obtained short-term financing utilizing an $8.2 million yen-denominated credit facility to purchase the remaining interest in Tempstaff Kelly, as well as to fund local working capital. In the fourth quarter of 2007, we refinanced $49.1 million of the short-term yen-denominated borrowings with a five- year, amortizing 5.5 billion yen-denominated term loan. As of year-end 2009, we had $81.0 million of committed unused credit facilities. At year-end 2009, we had additional uncommitted one-year credit facilities totaling $15.0 million, under which we had borrowed $1.0 million. Dividends paid per common share were $0.54 in 2008 and $0.52 in 2007. No dividends were paid in 2009. Payments of dividends are restricted by the financial covenants contained in our short- and long-term debt facilities. Details of this restriction are contained in the Debt footnote to our consolidated financial statements. Contractual Obligations and Commercial Commitments Summarized below are our obligations and commitments to make future payments as of year-end 2009: Payment due by period Total Less than 1 year 3-5 Years More than 5 years $ 145.7 $ 48.4 1-3 Years (In millions of dollars) $ 59.2 $ Operating leases Short-term borrowings and current portion of long-term debt Accrued insurance Accrued retirement benefits Long-term debt Payments related to acquisitions Other long-term liabilities Uncertain income tax positions, interest and penalties Purchase obligations 79.6 67.0 84.1 57.5 4.7 3.7 6.4 20.4 79.6 19.7 7.4 — — 0.6 0.4 12.4 — 18.9 14.5 57.5 4.7 1.2 0.9 7.6 23.3 $ 14.8 — 8.1 14.5 — — 1.2 5.0 0.4 — 20.3 47.7 — — 0.7 0.1 — Total $ 469.1 $ 168.5 $ 164.5 $ 52.5 $ 83.6 The table above excludes interest payments and, in certain cases, payment streams are estimated. We have no material, unrecorded commitments, losses, contingencies or guarantees associated with any related parties or unconsolidated entities. 32 Liquidity We expect to meet our ongoing short- and long-term cash requirements principally through cash generated from operations, available cash and equivalents, securitization, and committed unused credit facilities. Additional funding sources could include public or private bonds, asset-based lending, additional bank facilities or other sources. As of January 3, 2010, we had $81 million of available capacity on our $90 million revolving credit facility and $0.7 million of available capacity on our $100 million securitization facility. The securitization facility carried $55.0 million of short-term borrowings and $44.3 million of standby letters of credit related to workers’ compensation. Together, the revolving credit and securitization facilities provide the Company with committed funding capacity that may be used for general corporate purposes. While we believe these facilities will cover our working capital needs over the short term, if economic conditions improve rapidly or deteriorate further, we may need to seek additional sources of funds to cover increased working capital needs. In the past year, we did not meet certain EBITDA covenant requirements. We received temporary waivers of those requirements and subsequently renegotiated our Bank Credit Facilities. While we believe we will continue to meet our revised EBITDA covenants, there can be no assurance we will do so. Details of our debt facilities and associated covenants are contained in the Debt footnote to our consolidated financial statements. Critical Accounting Estimates We prepare our consolidated financial statements in conformity with accounting principles generally accepted in the United States. In this process, it is necessary for us to make certain assumptions and related estimates affecting the amounts reported in the consolidated financial statements and the attached notes. Actual results can differ from assumed and estimated amounts. Critical accounting estimates are those that we believe require the most difficult, subjective or complex judgments, often as a result of the need to make estimates about the effect of matters that are inherently uncertain. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying value of assets and liabilities that are not readily apparent from other sources. Judgments and uncertainties affecting the application of those estimates may result in materially different amounts being reported under different conditions or using different assumptions. We consider the following estimates to be most critical in understanding the judgments involved in preparing our consolidated financial statements. Allowance for Uncollectible Accounts Receivable We make ongoing estimates relating to the collectibility of our accounts receivable and maintain an allowance for estimated losses resulting from the inability of our customers to make required payments. In determining the amount of the allowance, we consider our historical level of credit losses and apply percentages to certain aged receivable categories. We also make judgments about the creditworthiness of significant customers based on ongoing credit evaluations, and we monitor current economic trends that might impact the level of credit losses in the future. Historically, losses from uncollectible accounts have not exceeded our allowance. Since we cannot predict with certainty future changes in the financial stability of our customers, actual future losses from uncollectible accounts may differ from our estimates. If the financial condition of our customers were to deteriorate, resulting in their inability to make payments, a larger allowance may be required. In the event we determined that a smaller or larger allowance was appropriate, we would record a credit or a charge to SG&A expense in the period in which we made such a determination. In addition, we also include a provision for sales allowances, based on our historical experience, in our allowance for uncollectible accounts receivable. If sales allowances vary from our historical experience, an adjustment to the allowance may be required. As of year- end 2009 and 2008, the allowance for uncollectible accounts receivable was $15.0 million and $17.0 million, respectively. 33 Workers’ Compensation We have a combination of insurance and self-insurance contracts under which we effectively bear the first $500,000 of risk per single accident, except in the state of California, where we bear the first $750,000 of risk per single accident. We establish accruals for workers’ compensation utilizing actuarial methods to estimate the undiscounted future cash payments that will be made to satisfy the claims, including an allowance for incurred- but-not-reported claims. This process includes establishing loss development factors, based on our historical claims experience, as well as industry experience, and applying those factors to current claims information to derive an estimate of our ultimate claims liability. In preparing the estimates, we also consider the nature, frequency and severity of the claims, analyses provided by third party claims administrators, performance of our medical cost management programs, changes in our territory and business line mix, as well as current legal, economic and regulatory factors. Where appropriate, multiple generally-accepted actuarial techniques are applied and tested in the course of preparing our estimates. We evaluate the accrual, and the underlying assumptions, regularly throughout the year and make adjustments as needed. The ultimate cost of these claims may be greater than or less than the established accrual. While we believe that the recorded amounts are adequate, there can be no assurance that changes to our estimates will not occur due to limitations inherent in the estimation process. In the event we determine that a smaller or larger accrual is appropriate, we would record a credit or a charge to cost of services in the period in which we made such a determination. The accrual for workers’ compensation was $67.0 million and $73.2 million at year- end 2009 and 2008, respectively. Goodwill We test goodwill for impairment annually and whenever events or circumstances make it more likely than not that an impairment may have occurred. Generally accepted accounting principles require that goodwill be tested for impairment at a reporting unit level. We have determined that our reporting units are the same as our operating and reportable segments. Goodwill is tested for impairment using a two-step process. In the first step, the estimated fair value of a reporting unit is compared to its carrying value. If the estimated fair value of a reporting unit exceeds the carrying value of the net assets assigned to a reporting unit, goodwill is not considered impaired and no further testing is required. To derive the estimated fair value of reporting units, we primarily relied on an income approach. Under the income approach, estimated fair value is determined based on estimated future cash flows discounted by an estimated weighted-average cost of capital, which reflects the overall level of inherent risk of the reporting unit being measured. Estimated future cash flows are based on our internal projection model. We also considered estimated fair value based on a market value approach. If the carrying value of the net assets assigned to a reporting unit exceeds the estimated fair value of a reporting unit, a second step of the impairment test is performed in order to determine the implied fair value of a reporting unit’s goodwill. Determining the implied fair value of goodwill requires valuation of a reporting unit’s tangible and intangible assets and liabilities in a manner similar to the allocation of purchase price in a business combination. If the carrying value of a reporting unit’s goodwill exceeds its implied fair value, goodwill is deemed impaired and is written down to the extent of the difference. Due to significantly worse than anticipated economic conditions and the impacts to our business in the second quarter of 2009, we revised our internal forecasts for all of our segments, which we deemed to be a triggering event for purposes of assessing goodwill for impairment. Accordingly, goodwill at all of our reporting units was tested for impairment in the second quarter of 2009. From step one of the goodwill impairment test, we determined that the estimated fair values of our Americas Commercial, APAC Commercial and EMEA PT reporting units were less than their carrying value. As a result, we performed step two of the goodwill impairment tests to determine the implied fair value of Americas Commercial, APAC Commercial and EMEA PT goodwill. From step two of the goodwill impairment test, we determined that the implied fair value of the goodwill was less than the carrying value of the goodwill for these reporting units. As a result, we recorded a goodwill impairment loss of $16.4 million related to the Americas Commercial reporting unit, $12.1 million related to the APAC Commercial reporting unit and $22.0 million related to the EMEA PT reporting unit. This expense was recorded in the asset impairments line on the consolidated statement of earnings. The estimated fair values of all other reporting units exceeded their carrying values. We completed our annual impairment test in the fourth quarter for the year ended January 3, 2010 and determined that goodwill was not impaired. 34 The goodwill impairment loss of $50.4 million recognized in the fourth quarter of 2008 related to the EMEA Commercial reporting unit. This expense has been recorded in the asset impairment line on the consolidated statement of earnings. Our analysis used significant assumptions by segment, including: expected future revenue and expense growth rates, profit margins, cost of capital, discount rate and forecasted capital expenditures. Our projections assumed revenue remained relatively flat in the near term, followed by a recovery and long-term modest growth. Assumptions and estimates about future cash flows and discount rates are complex and subjective. They can be affected by a variety of factors, including external factors such as industry and economic trends, and internal factors such as changes in our business strategy and our internal forecasts. Although we believe the assumptions and estimates we made are reasonable and appropriate, different assumptions and estimates could materially impact our reported financial results. Different assumptions of the anticipated future results and growth from these businesses could result in an impairment charge, which would decrease operating income and result in lower asset values on our consolidated balance sheet. For example, a continued worsening of the economy or assumed growth rate reduced by half for the next two years could result in the estimated fair value of the OCG segment falling below its book value. At year-end 2009 and 2008, total goodwill amounted to $67.3 million and $117.8 million, respectively (See Note 6). Income Taxes Income tax expense is based on expected income and statutory tax rates in the various jurisdictions in which we operate. Judgment is required in determining our income tax expense. We establish accruals for uncertain tax positions under generally accepted accounting principles, which require that a position taken or expected to be taken in a tax return be recognized in the financial statements when it is more likely than not (i.e., a likelihood of more than fifty percent) that the position would be sustained upon examination by tax authorities that have full knowledge of all relevant information. A recognized tax position is then measured at the largest amount of benefit that is greater than fifty percent likely of being realized upon ultimate settlement. Our effective tax rate includes the impact of accrual provisions and changes to accruals that we consider appropriate, as well as related interest and penalties. A number of years may elapse before a particular matter, for which we have or have not established an accrual, is audited and finally resolved. While it is often difficult to predict the final outcome or the timing of resolution of any particular tax matter, we believe that our accruals are appropriate under generally accepted accounting principles. Favorable or unfavorable adjustment of the accrual for any particular issue would be recognized as an increase or decrease to our income tax expense in the period of a change in facts and circumstances. Our current tax accruals are presented in the balance sheet within income and other taxes and long-term tax accruals are presented in the balance sheet within other long- term liabilities. Tax laws require items to be included in the tax return at different times than the items are reflected in the financial statements. As a result, the income tax expense reflected in our financial statements is different than the liability reported in our tax return. Some of these differences are permanent, such as expenses which are not deductible on our tax return, and some are temporary differences, such as depreciation expense. Temporary differences create deferred tax assets and liabilities. Deferred tax assets generally represent items that can be used as a tax deduction or credit in our tax return in future years for which we have already recorded the tax benefit in our income statement. We establish valuation allowances for our deferred tax assets when the amount of expected future taxable income is not likely to support the use of the deduction or credit. Deferred tax liabilities generally represent items for which we have already taken a deduction on our tax return, but have not yet recognized as expense in our financial statements. Litigation Kelly is subject to legal proceedings and claims arising out of the normal course of business. Kelly routinely assesses the likelihood of any adverse judgments or outcomes to these matters, as well as ranges of probable losses. A determination of the amount of the accruals required, if any, for these contingencies is made after analysis of each known issue. Development of the analysis includes consideration of many factors including: potential exposure, the status of proceedings, negotiations, results of similar litigation and participation rates. The required accruals may change in the future due to new developments in each matter. For further discussion, see Note 17, Contingencies, in the Notes to Consolidated Financial Statements of this Annual Report on Form 10-K. At year-end 2009 and 2008, the accrual for litigation costs amounted to $2.3 million and $24.2 million, respectively, and is included in accounts payable and accrued liabilities on the consolidated balance sheet. Of the $2.3 million litigation accrual for year-end 2009, Kelly paid $2.2 million on February 2, 2010. 35 New Accounting Pronouncements See Note 19 to our consolidated financial statements presented in Part II, Item 8 of this report for a description of new accounting pronouncements. CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS Certain statements contained in this report are “forward-looking” statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements which are predictive in nature, which depend upon or refer to future events or conditions, or which include words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “estimates,” or variations or negatives thereof or by similar or comparable words or phrases. In addition, any statements concerning future financial performance (including future revenues, earnings or growth rates), ongoing business strategies or prospects, and possible future actions by us that may be provided by management are also forward-looking statements. Forward-looking statements are based on current expectations and projections about future events and are subject to risks, uncertainties, and assumptions about our company and economic and market factors in the countries in which we do business, among other things. These statements are not guarantees of future performance, and we have no specific intention to update these statements. Actual events and results may differ materially from those expressed or forecasted in forward-looking statements due to a number of factors. The principal important risk factors that could cause our actual performance and future events and actions to differ materially from such forward-looking statements include, but are not limited to, competitive market pressures including pricing, changing market and economic conditions, material changes in demand from large corporate customers, availability of temporary workers with appropriate skills required by customers, increases in wages paid to temporary workers, liabilities for client and employee actions, foreign currency fluctuations, changes in laws and regulations (including federal, state and international tax laws), our ability to effectively implement and manage our information technology programs, and our ability to successfully expand into new markets and service lines. Certain risk factors are discussed more fully under “Risk Factors” in Part I, Item 1A of this report. ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK. We do not hold or invest in derivative contracts. We are exposed to foreign currency risk primarily from our net investment in foreign subsidiaries, which conduct business in their local currencies, and related foreign currency-denominated debt. In addition, we are exposed to interest rate risks through our use of the multi-currency line of credit and other borrowings. A hypothetical fluctuation of 10% in market interest rates would not have a material impact on 2009 earnings. Marketable equity investments, representing our investment in Temp Holdings, are stated at fair value and marked to market through stockholders’ equity, net of tax. Impairments in value below historical cost, if any, deemed to be other than temporary, would be expensed in the consolidated statement of earnings. See Note 2, Fair Value Measurements, in the Notes to Consolidated Financial Statements of this Annual Report on Form 10-K for further discussion. We are exposed to market risk as a result of our obligation to pay benefits under our nonqualified deferred compensation plan and our related investments in company-owned variable universal life insurance policies. The obligation to employees increases and decreases based on movements in the equity and debt markets. The investments in mutual funds, as part of the company-owned variable universal life insurance policies, are designed to mitigate this risk with offsetting gains and losses. Overall, our holdings and positions in market risk-sensitive instruments do not subject us to material risk. 36 ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA. The financial statements and supplementary data required by this Item are set forth in the accompanying index on page 43 of this filing and are presented in pages 44-76. ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE. None. ITEM 9A. CONTROLS AND PROCEDURES. Conclusion Regarding the Effectiveness of Disclosure Controls and Procedures Based on their evaluation as of the end of the period covered by this report, our Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures (as defined in Rules 13a- 15(e) and 15d-15(e) under the Securities Exchange Act of 1934) are effective. Management’s Report on Internal Control Over Financial Reporting Management’s report on internal control over financial reporting is presented preceding the consolidated financial statements on page 44 of this report. Attestation Report of Independent Registered Public Accounting Firm PricewaterhouseCoopers LLP, independent registered public accounting firm, has audited the effectiveness of our internal control over financial reporting as of January 3, 2010 as stated in their report which appears herein. Changes in Internal Control Over Financial Reporting There were no changes in our internal control over financial reporting that occurred during our fourth fiscal quarter that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. ITEM 9B. OTHER INFORMATION None. 37 PART III Information required by Part III with respect to Directors, Executive Officers and Corporate Governance (Item 10), Executive Compensation (Item 11), Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters (Item 12), Certain Relationships and Related Transactions, and Director Independence (Item 13) and Principal Accounting Fees and Services (Item 14), except as set forth under the titles “Executive Officers of the Registrant”, which is included on page 38, and “Code of Business Conduct and Ethics,” which is included on page 39, (Item 10), and except as set forth under the title “Equity Compensation Plan Information,” which is included on page 39, (Item 12), is to be included in a definitive proxy statement filed not later than 120 days after the close of our fiscal year and the proxy statement, when filed, is incorporated in this report by reference. ITEM 10. EXECUTIVE OFFICERS OF THE REGISTRANT. Name/Office Carl T. Camden President and Chief Executive Officer (1) George S. Corona Executive Vice President and Chief Operating Officer (2) Michael L. Durik Executive Vice President and Chief Administrative Officer (3) Patricia Little Executive Vice President and Chief Financial Officer (4) Michael S. Webster Executive Vice President Rolf E. Kleiner Senior Vice President Daniel T. Lis Senior Vice President, General Counsel and Corporate Secretary Antonina M. Ramsey Senior Vice President Age 55 Served as an Officer Since Business Experience During Last 5 Years 1995 Served as officer of the Company. 51 2000 Served as officer of the Company. 61 1999 Served as officer of the Company. 49 2008 Served as officer of the Company since July 2008. Served in various key finance positions at Ford Motor Company from 1984 to 2008, most recently as general auditor (2006 – 2008) and director of global accounting (2002 – 2006). 54 55 63 1996 Served as officer of the Company. 1995 Served as officer of the Company. 2003 Served as officer of the Company. 55 1992 Served as officer of the Company. (1) Mr. Camden was appointed Acting Chief Executive Officer on February 9, 2006 and was appointed Chief Executive Officer on February 27, 2006. (2) Mr. Corona was appointed Chief Operating Officer effective January 1, 2009. (3) Mr. Durik was appointed Chief Administrative Officer on May 19, 2004. (4) Ms. Little was appointed Chief Financial Officer effective July 1, 2008. 38 CODE OF BUSINESS CONDUCT AND ETHICS. We have adopted a Code of Business Conduct and Ethics that applies to our directors, officers and employees, including our principal executive officer, principal financial officer, principal accounting officer or controller or persons performing similar functions. The Code of Business Conduct and Ethics is included as Exhibit 14 in the Index to Exhibits on page 78. We have posted our Code of Business Conduct and Ethics on our website at www.kellyservices.com. We intend to post any changes in or waivers from our Code of Business Conduct and Ethics applicable to any of these officers on our website. ITEM 12. SECURITIES AUTHORIZED FOR ISSUANCE UNDER EQUITY COMPENSATION PLANS. Equity Compensation Plan Information The following table shows the number of shares of our common stock that may be issued upon the exercise of outstanding options, warrants and rights, the weighted-average exercise price of outstanding options, warrants and rights, and the number of securities remaining available for future issuance under our equity compensation plans as of the fiscal year end for 2009. Number of securities to be issued upon exercise of outstanding options, warrants and rights Weighted-average exercise price of outstanding options, warrants and rights Number of securities remaining available for future issuance under equity compensation plans (excluding securities reflected in the first column) (2) Equity compensation plans approved by security holders (1) Equity compensation plans not approved by security holders (3) 851,306 $ 25.09 2,382,795 — — — Total 851,306 $ 25.09 2,382,795 (1) The equity compensation plans approved by our stockholders include our Equity Incentive Plan, Non- Employee Director Stock Option Plan and Non-Employee Director Stock Award Plan. The number of shares to be issued upon exercise of outstanding options, warrants and rights excludes 519,070 of restricted stock awards granted to employees and not yet vested at January 3, 2010. (2) The Equity Incentive Plan provides that the maximum number of shares available for grants, including stock options and restricted stock awards, is 10 percent of the outstanding Class A common stock, adjusted for plan activity over the preceding five years. The Non-Employee Director Stock Option Plan provides that the maximum number of shares available for settlement of options is 250,000 shares of Class A common stock. The Non-Employee Director Stock Award Plan provides that the maximum number of shares available for awards is one-quarter of one percent of the outstanding Class A common stock. (3) We have no equity compensation plans that have not been approved by our stockholders. 39 PART IV ITEM 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES. (a) The following documents are filed as part of this report: (1) Financial statements: Management’s Report on Internal Control Over Financial Reporting Report of Independent Registered Public Accounting Firm Consolidated Statements of Earnings for the three fiscal years ended January 3, 2010 Consolidated Statements of Cash Flows for the three fiscal years ended January 3, 2010 Consolidated Balance Sheets at January 3, 2010 and December 28, 2008 Consolidated Statements of Stockholders’ Equity for the three fiscal years ended January 3, 2010 Notes to Consolidated Financial Statements (2) Financial Statement Schedule - For the three fiscal years ended January 3, 2010: Schedule II — Valuation Reserves All other schedules are omitted because they are not applicable or the required information is shown in the financial statements or notes thereto. (3) The Exhibits are listed in the Index to Exhibits included beginning at page 77 which is incorporated herein by reference. (b) The Index to Exhibits and required Exhibits are included following the Financial Statement Schedule beginning at page 77 of this filing. (c) None. 40 Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. SIGNATURES Date: February 18, 2010 KELLY SERVICES, INC. Registrant By /s/ P. Little P. Little Executive Vice President and Chief Financial Officer Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. Date: February 18, 2010 Date: February 18, 2010 Date: February 18, 2010 Date: February 18, 2010 Date: February 18, 2010 Date: February 18, 2010 Date: February 18, 2010 Date: February 18, 2010 * T. E. Adderley T. E. Adderley Chairman and Director * C. T. Camden C. T. Camden President, Chief Executive Officer and Director (Principal Executive Officer) * J. E. Dutton J. E. Dutton Director * M. A. Fay, O.P. M. A. Fay, O.P. Director * V. G. Istock V. G. Istock Director * L. A. Murphy L. A. Murphy Director * D. R. Parfet D. R. Parfet Director * B. J. White B. J. White Director 41 Date: February 18, 2010 Date: February 18, 2010 Date: February 18, 2010 SIGNATURES (continued) /s/ P. Little P. Little Executive Vice President and Chief Financial Officer (Principal Financial Officer) /s/ M. E. Debs M. E. Debs Senior Vice President and Chief Accounting Officer (Principal Accounting Officer) *By /s/ P. Little P. Little Attorney-in-Fact 42 INDEX TO FINANCIAL STATEMENTS AND SUPPLEMENTAL SCHEDULE Kelly Services, Inc. and Subsidiaries Page Reference in Report on Form 10-K Management’s Report on Internal Control Over Financial Reporting Report of Independent Registered Public Accounting Firm Consolidated Statements of Earnings for the three fiscal years ended January 3, 2010 Consolidated Statements of Cash Flows for the three fiscal years ended January 3, 2010 Consolidated Balance Sheets at January 3, 2010 and December 28, 2008 Consolidated Statements of Stockholders’ Equity for the three fiscal years ended January 3, 2010 Notes to Consolidated Financial Statements Financial Statement Schedule — Schedule II — Valuation Reserves 44 45 46 47 48 49 50 - 75 76 43 Management’s Report on Internal Control Over Financial Reporting The management of Kelly Services, Inc. (the “Company”), is responsible for establishing and maintaining adequate internal control over financial reporting. Internal control over financial reporting is defined in Rules 13a-15(f) and 15d-15(f) promulgated under the Securities Exchange Act of 1934 as a process designed by, or under the supervision of, the Company’s principal executive and principal financial officers and effected by the Company’s board of directors, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles and includes those policies and procedures that: • • • Pertain to the maintenance of records that in reasonable detail accurately and fairly reflect the transactions and dispositions of the assets of the Company; Provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the Company are being made only in accordance with authorizations of management and directors of the Company; Provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may change. The Company’s management assessed the effectiveness of the Company’s internal control over financial reporting as of January 3, 2010. In making this assessment, the Company’s management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in Internal Control- Integrated Framework. Based on our assessment, management determined that, as of January 3, 2010, the Company’s internal control over financial reporting was effective based on those criteria. The effectiveness of the Company’s internal control over financial reporting as of January 3, 2010 has been audited by PricewaterhouseCoopers LLP, an independent registered public accounting firm, as stated in their report which appears on page 45. 44 Report of Independent Registered Public Accounting Firm To the Stockholders and Board of Directors of Kelly Services, Inc.: In our opinion, the consolidated financial statements listed in the index appearing under Item 15(a)(1) present fairly, in all material respects, the financial position of Kelly Services, Inc. and its subsidiaries at January 3, 2010 and December 28, 2008, and the results of their operations and their cash flows for each of the three fiscal years in the period ended January 3, 2010 in conformity with accounting principles generally accepted in the United States of America. In addition, in our opinion, the financial statement schedule listed in the index appearing under Item 15(a)(2) presents fairly, in all material respects, the information set forth therein when read in conjunction with the related consolidated financial statements. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of January 3, 2010, based on criteria established in Internal Control — Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Company’s management is responsible for these financial statements and financial statement schedule, for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in Management’s Report on Internal Controls Over Financial Reporting. Our responsibility is to express opinions on these financial statements, on the financial statement schedule, and on the Company’s internal control over financial reporting based on our integrated audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the financial statements included examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. /s/ PricewaterhouseCoopers LLP PricewaterhouseCoopers LLP Detroit, MI February 18, 2010 45 CONSOLIDATED STATEMENTS OF EARNINGS Kelly Services, Inc. and Subsidiaries 2009 (1) 2008 (In millions of dollars except per share items) 2007 Revenue from services $ 4,314.8 $ 5,517.3 $ 5,667.6 Cost of services Gross profit Selling, general and administrative expenses Asset impairments (Loss) earnings from operations Other (expense) income, net (Loss) earnings from continuing operations before taxes Income taxes (Loss) earnings from continuing operations Earnings (loss) from discontinued operations, net of tax 3,613.1 4,539.7 4,678.5 701.7 794.7 53.1 (146.1) (2.2) (148.3) (43.2) (105.1) 0.6 977.6 967.4 80.5 (70.3) (3.4) (73.7) 8.0 (81.7) (0.5) 989.1 909.0 — 80.1 3.2 83.3 29.6 53.7 7.3 Net (loss) earnings $ (104.5) Basic (loss) earnings per share (Loss) earnings from continuing operations Earnings (loss) from discontinued operations Net (loss) earnings Diluted (loss) earnings per share (Loss) earnings from continuing operations Earnings (loss) from discontinued operations Net (loss) earnings Dividends per share Average shares outstanding (millions): Basic Diluted (1) Fiscal year included 53 weeks. $ $ $ $ $ (3.01) 0.02 (3.00) (3.01) 0.02 (3.00) — 34.9 34.9 See accompanying Notes to Consolidated Financial Statements. $ $ $ $ $ $ (82.2) $ 61.0 (2.35) $ (0.02) (2.37) $ 1.46 0.20 1.65 (2.35) $ (0.02) (2.37) $ 1.45 0.20 1.65 0.54 $ 0.52 34.8 34.8 36.4 36.4 46 CONSOLIDATED STATEMENTS OF CASH FLOWS Kelly Services, Inc. and Subsidiaries Cash flows from operating activities Net (loss) earnings Noncash adjustments: Impairment of assets Depreciation and amortization Provision for bad debts Stock-based compensation Deferred income taxes Gain on sale of discontinued operations Other, net Changes in operating assets and liabilities: Net cash from operating activities Cash flows from investing activities Capital expenditures Acquisition of companies, net of cash received Proceeds from sale of discontinued operations Other investing activities Net cash from investing activities Cash flows from financing activities Net change in short-term borrowings Proceeds from debt Repayment of debt Dividend payments Purchase of treasury stock Other financing activities Net cash from financing activities Effect of exchange rates on cash and equivalents Net change in cash and equivalents Cash and equivalents at beginning of year 2009 (1) 2008 (In millions of dollars) 2007 $ (104.5) $ (82.2) $ 61.0 53.1 40.9 2.2 5.1 (31.0) — (2.2) 19.2 (17.2) (13.1) (7.5) — (2.8) (23.4) 52.7 — (30.5) — — (12.8) 9.4 1.8 (29.4) 118.3 80.5 46.0 6.7 4.4 7.5 — 3.7 35.0 101.6 (31.1) (32.7) — (0.2) (64.0) (34.2) 42.5 — (19.1) (8.0) 10.0 (8.8) (3.3) 25.5 92.8 — 42.6 6.7 3.9 (5.3) (6.2) (0.5) (28.8) 73.4 (46.0) (48.4) 12.5 (0.5) (82.4) 17.5 57.3 (49.1) (19.1) (34.7) 5.6 (22.5) 5.9 (25.6) 118.4 Cash and equivalents at end of year $ 88.9 $ 118.3 $ 92.8 (1) Fiscal year included 53 weeks. See accompanying Notes to Consolidated Financial Statements. 47 CONSOLIDATED BALANCE SHEETS Kelly Services, Inc. and Subsidiaries ASSETS Current Assets Cash and equivalents Trade accounts receivable, less allowances of $15.0 and $17.0, $ 88.9 $ 118.3 2009 (In millions of dollars) 2008 respectively Prepaid expenses and other current assets Deferred taxes Total current assets Property and Equipment Land and buildings Computer hardware and software, equipment, furniture and leasehold improvements Accumulated depreciation Net property and equipment Noncurrent Deferred Taxes Goodwill, net Other Assets Total Assets 717.9 70.6 21.0 898.4 58.8 264.0 (195.7) 127.1 77.5 67.3 131.4 815.8 62.0 31.9 1,028.0 59.2 302.6 (210.5) 151.3 40.0 117.8 120.2 $ 1,301.7 $ 1,457.3 LIABILITIES AND STOCKHOLDERS’ EQUITY Current Liabilities Short-term borrowings and current portion of long-term debt Accounts payable and accrued liabilities Accrued payroll and related taxes Accrued insurance Income and other taxes Total current liabilities $ Noncurrent Liabilities Long-term debt Accrued insurance Accrued retirement benefits Other long-term liabilities Total noncurrent liabilities Stockholders’ Equity Capital stock, $1.00 par value Class A common stock, shares issued 36.6 million at 2009 and 2008 Class B common stock, shares issued 3.5 million at 2009 and 2008 Treasury stock, at cost Class A common stock, 5.1 million shares at 2009 and 5.3 million at 2008 Class B common stock Paid-in capital Earnings invested in the business Accumulated other comprehensive income Total stockholders’ equity $ 79.6 182.6 208.3 19.7 47.4 537.6 57.5 47.3 76.9 16.0 197.7 36.6 3.5 (106.6) (0.6) 36.9 571.5 25.1 566.4 35.2 244.1 243.2 26.3 51.8 600.6 80.0 46.9 61.6 15.3 203.8 36.6 3.5 (110.6) (0.6) 35.8 676.0 12.2 652.9 Total Liabilities and Stockholders’ Equity $ 1,301.7 $ 1,457.3 See accompanying Notes to Consolidated Financial Statements. 48 CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY Kelly Services, Inc. and Subsidiaries 2009 (1) 2008 (In millions of dollars) 2007 Capital Stock Class A common stock Balance at beginning of year Conversions from Class B Balance at end of year Class B common stock Balance at beginning of year Conversions to Class A Balance at end of year Treasury Stock Class A common stock $ 36.6 $ — 36.6 36.6 $ — 36.6 3.5 — 3.5 3.5 — 3.5 36.6 — 36.6 3.5 — 3.5 Balance at beginning of year Exercise of stock options, restricted stock awards and other Purchase of treasury stock Balance at end of year (110.6) 4.0 — (106.6) (105.7) 3.1 (8.0) (110.6) (78.2) 7.2 (34.7) (105.7) Class B common stock Balance at beginning of year Exercise of stock options, restricted stock awards and other Balance at end of year Paid-in Capital Balance at beginning of year Exercise of stock options, restricted stock awards and other Balance at end of year Earnings Invested in the Business Balance at beginning of year Net (loss) earnings Dividends Adoption of ASC 740 Balance at end of year Accumulated Other Comprehensive Income Balance at beginning of year Foreign currency translation adjustments, net of tax Unrealized gains (losses) on investments, net of tax Reclassification of unrealized losses on investments, net of tax to net (loss) earnings Pension liability adjustments, net of tax Balance at end of year Stockholders’ Equity at end of year Comprehensive Income Net (loss) earnings Foreign currency translation adjustments, net of tax Unrealized gains (losses) on investments, net of tax Pension liability adjustments, net of tax Reclassification adjustments included in net (loss) earnings Comprehensive Income (1) Fiscal year included 53 weeks. See accompanying Notes to Consolidated Financial Statements. (0.6) — (0.6) 35.8 1.1 36.9 676.0 (104.5) — — 571.5 12.2 12.3 1.6 — (1.0) 25.1 (0.6) — (0.6) 34.5 1.3 35.8 777.3 (82.2) (19.1) — 676.0 42.6 (29.7) — 0.1 (0.8) 12.2 (0.6) — (0.6) 32.0 2.5 34.5 735.1 61.0 (19.1) 0.3 777.3 30.1 18.1 (6.4) — 0.8 42.6 $ $ $ 566.4 $ 652.9 $ 788.2 (104.5) $ 12.3 1.6 (1.0) — (91.6) $ (82.2) $ (29.7) (10.8) (0.8) 10.9 (112.6) $ 61.0 18.1 (6.4) 0.9 (0.1) 73.5 49 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Kelly Services, Inc. and Subsidiaries 1. Summary of Significant Accounting Policies Nature of Operations Kelly Services, Inc. is a global workforce solutions provider operating in all major markets throughout the world. Fiscal Year The Company’s fiscal year ends on the Sunday nearest to December 31. The three most recent years ended on January 3, 2010 (2009, which contained 53 weeks), December 28, 2008 (2008, which contained 52 weeks) and December 30, 2007 (2007, which contained 52 weeks). Period costs included in selling, general and administrative (“SG&A”) expenses are recorded on a calendar-year basis. Principles of Consolidation The consolidated financial statements include the accounts and operations of the Company and its wholly owned subsidiaries. All significant intercompany accounts and transactions have been eliminated. Available-for-sale securities are carried at fair value with the unrealized gains or losses, net of tax, included as a component of accumulated other comprehensive income (loss) in stockholders’ equity. Realized gains and losses and declines in value below cost judged to be other-than-temporary on such securities are included as a component of asset impairments expense in consolidated statement of earnings. The fair values of available- for-sale securities are based on quoted market prices. We have evaluated the consolidated financial statements for subsequent events through the date of the filing of this Annual Report on Form 10-K. Foreign Currency Translation All of the Company’s international subsidiaries use their local currency as their functional currency. Revenue and expense accounts of foreign subsidiaries are translated to U.S. dollars at average exchange rates, while assets and liabilities are translated to U.S. dollars at year-end exchange rates. Resulting translation adjustments, net of deferred taxes, where applicable, are reported as accumulated foreign currency adjustments in stockholders’ equity and are recorded as a component of accumulated other comprehensive income. Revenue Recognition Revenue from services is recognized as services are provided by the temporary or contract employees. Revenue from permanent placement services is recognized at the time the permanent placement candidate begins full-time employment. Revenue from other fee-based consulting services is recognized when the services are provided. Provisions for sales allowances, based on historical experience, are recognized at the time the related sale is recognized as a reduction in revenue from services. Allowance for Uncollectible Accounts Receivable The Company records an allowance for uncollectible accounts receivable based on historical loss experience, customer payment patterns and current economic trends. The reserve for sales allowances, as discussed above, is also included in the allowance for uncollectible accounts receivable. The Company reviews the adequacy of the allowance for uncollectible accounts receivable on a quarterly basis and, if necessary, increases or decreases the balance by recording a charge or credit to SG&A expenses. Cost of Services Cost of services are those costs directly associated with the earning of revenue. The primary examples of these types of costs are temporary employee wages, along with associated payroll taxes, temporary employee benefits, such as service bonus and holiday pay, and workers’ compensation costs. These costs differ fundamentally from SG&A expenses in that they arise specifically from the action of providing our services to customers whereas SG&A costs are incurred regardless of whether or not we place temporary employees with our customers. Advertising Expenses Advertising expenses from continuing operations, which are expensed as incurred and are included in SG&A expenses, were $7.1 million in 2009 and $11.1 million in 2008 and 2007. Use of Estimates The preparation of financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts in the consolidated financial statements and accompanying notes. Estimates are used for, but not limited to, the accounting for the allowance for uncollectible accounts receivable, workers’ compensation, goodwill and long- lived asset impairment, litigation costs and income taxes. Actual results could differ materially from those estimates. 50 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries Cash and Equivalents Cash and equivalents are stated at fair value. The Company considers securities with original maturities of three months or less to be cash and equivalents. Property and Equipment Property and equipment are stated at cost and are depreciated over their estimated useful lives, principally by the straight-line method. Estimated useful lives of property and equipment by function are as follows: Category 2009 2008 (In millions of dollars) Life Land Work in process Buildings and improvements Computer hardware and software Equipment, furniture and fixtures Leasehold improvements Total property and equipment $ $ 3.8 8.2 55.0 181.0 36.9 37.9 322.8 $ 3.8 — 8.1 — 55.4 15 to 45 years 201.4 3 to 12 years 42.5 5 years 50.6 The lesser of the life of the lease or 5 years $ 361.8 The Company capitalizes external costs and internal payroll costs incurred in the development of software for internal use as required by the Internal-Use Software Subtopic of the Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”). Work in process represents capitalized costs for internal use software not yet in service and is included with computer hardware and software, equipment, furniture and leasehold improvements on the consolidated balance sheet. Depreciation expense from continuing operations was $36.0 million for 2009, $41.4 million for 2008 and $40.4 million for 2007. Operating Leases The Company recognizes rent expense on a straight-line basis over the lease term. This includes the impact of both scheduled rent increases and free or reduced rents (commonly referred to as “rent holidays”). The Company records allowances provided by landlords for leasehold improvements as deferred rent in the consolidated balance sheet and as operating cash flows in the consolidated statement of cash flows. Goodwill and Other Intangible Assets Goodwill represents the excess of the purchase price over the fair value of net assets acquired. Purchased intangible assets with definite lives are recorded at estimated fair value at the date of acquisition and are amortized over their respective useful lives (from 3 to 15 years) on an accelerated basis commensurate with the related cash flows. Impairment of Long-Lived Assets and Intangible Assets The Company evaluates long-lived assets and intangible assets with definite lives for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. When estimated undiscounted future cash flows will not be sufficient to recover an asset’s carrying amount, the asset is written down to its estimated fair value. Assets to be disposed of by sale, if any, are reported at the lower of the carrying amount or estimated fair value less cost to sell. We test goodwill for impairment at the reporting unit level annually and whenever events or circumstances make it more likely than not that an impairment may have occurred. We have determined that our reporting units are the same as our operating and reportable segments based on our organizational structure and the financial information that is provided to and reviewed by management. Goodwill is tested for impairment using a two-step process. In the first step, the estimated fair value of a reporting unit is compared to its carrying value. If the estimated fair value of a reporting unit exceeds the carrying value of the net assets assigned to a reporting unit, goodwill is not considered impaired and no further testing is required. If the carrying value of the net assets assigned to a reporting unit exceeds the estimated fair value of a reporting unit, a second step of the impairment test is performed in order to determine the implied fair value of a reporting unit’s goodwill. Determining the implied fair value of goodwill requires valuation of a reporting unit’s tangible and intangible assets and liabilities in a manner similar to the allocation of purchase price in a business combination. If the carrying value of a reporting unit’s goodwill exceeds its implied fair value, goodwill is deemed impaired and is written down to the extent of the difference. 51 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries Accounts Payable Included in accounts payable are outstanding checks in excess of funds on deposit. Such amounts totaled $21.7 million and $28.4 million at year-end 2009 and 2008, respectively. Accrued Payroll and Related Taxes Included in accrued payroll and related taxes are outstanding checks in excess of funds on deposit. Such amounts totaled $6.3 million and $9.9 million at year-end 2009 and 2008, respectively. Payroll taxes are recognized proportionately to direct wages for interim periods based on expected full-year amounts. Income Taxes The Company accounts for income taxes using the liability method. Under this method, deferred tax assets and liabilities are recognized for the expected tax consequences of temporary differences between the tax bases of assets and liabilities and their reported amounts. Valuation allowances are provided against deferred tax assets when it is more likely than not that some portion or all of the deferred tax asset will not be realized. Uncertain tax positions that are taken or expected to be taken in a tax return are recognized in the financial statements when it is more likely than not (i.e., a likelihood of more than fifty percent) that the position would be sustained upon examination by tax authorities that have full knowledge of all relevant information. A recognized tax position is then measured at the largest amount of benefit that is greater than fifty percent likely of being realized upon ultimate settlement. Interest and penalties related to income taxes are accounted for as income tax expense. Stock-Based Compensation The Company may grant restricted stock awards, stock options (both incentive and nonqualified), stock appreciation rights and performance awards to key employees utilizing the Company’s Class A stock. The Company utilizes the market price on the date of grant as the fair market value for restricted stock awards and estimates the fair value of stock option awards on the date of grant using an option-pricing model. The value of awards that are ultimately expected to vest is recognized as expense over the requisite service periods in SG&A expense in the Company’s consolidated statements of earnings. Workers’ Compensation The Company establishes accruals for workers’ compensation claims utilizing actuarial methods to estimate the undiscounted future cash payments that will be made to satisfy the claims. The estimates are based both on historical experience as well as current legal, economic and regulatory factors. The Company regularly updates its estimates, and the ultimate cost of these claims may be greater than or less than the established accrual. However, the Company believes that any such adjustments will not materially affect its consolidated financial position. During 2009, the Company revised its estimate of the cost of outstanding workers’ compensation claims and, accordingly, reduced expense by $2.8 million. This compares to adjustments reducing prior year workers’ compensation claims by $12.7 million in 2008 and $11.6 million in 2007. Reclassifications Certain prior year amounts have been reclassified to conform with the current presentation. 52 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 2. Fair Value Measurements Trade accounts receivable, accounts payable, accrued liabilities and short-term borrowings approximate their fair values due to the short-term maturities of these assets and liabilities. As of January 3, 2010 and December 28, 2008, the carrying value of long-term debt (see Note 8), approximates the fair value. Assets Measured at Fair Value on a Recurring Basis The following tables present the assets carried at fair value as of January 3, 2010 and December 28, 2008 on the consolidated balance sheet by fair value hierarchy level, as described below. The Company carried no liabilities at fair value as of January 3, 2010 and December 28, 2008. Description Money market funds Available-for-sale investment Total assets at fair value Description Money market funds Available-for-sale investment Total assets at fair value Fair Value Measurements on a Recurring Basis As of January 3, 2010 Level 1 (In millions of dollars) Level 2 Total Level 3 $ $ $ $ 1.0 23.6 24.6 $ $ 1.0 23.6 24.6 $ $ $ — — — $ — — — Fair Value Measurements on a Recurring Basis As of December 28, 2008 Total Level 1 (In millions of dollars) Level 2 Level 3 28.6 22.5 51.1 $ $ 28.6 22.5 51.1 $ $ $ — — — $ — — — Level 1 measurements consist of quoted prices in active markets for identical assets or liabilities. Level 2 measurements include quoted prices in markets that are not active or model inputs that are observable either directly or indirectly for substantially the full term of the asset or liability. Level 3 measurements include significant unobservable inputs. Money market funds as of January 3, 2010 represent investments in money market accounts, all of which is restricted cash, which is included in prepaid expenses and other current assets on the consolidated balance sheet. Money market funds as of December 28, 2008 represent investments in money market accounts, of which $27.3 million is included in cash and equivalents and $1.3 million of restricted cash is included in prepaid expenses and other current assets on the consolidated balance sheet. The valuations were based on quoted market prices of those accounts as of the respective period end. Available-for-sale investment represents the Company’s investment in Temp Holdings Co., Ltd. (“Temp Holdings”) and is included in other assets on the consolidated balance sheet. The valuation is based on the quoted market price of Temp Holdings stock on the Tokyo Stock Exchange as of the period end. The unrealized gain of $1.6 million pretax and net of tax for the year ended January 3, 2010 was recorded in other comprehensive income, as well as in accumulated other comprehensive income, a component of stockholders’ equity. During the fourth quarter of 2008, the Company recorded in the asset impairments of the consolidated statement of earnings an other-than-temporary impairment of $18.7 million related to the investment in Temp Holdings. 53 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 2. Fair Value Measurements (continued) Assets Measured at Fair Value on a Nonrecurring Basis The Company may be required, from time to time, to measure certain assets at fair value on a nonrecurring basis, such as when there is evidence of impairment. The following table presents assets carried on the consolidated balance sheet by fair value hierarchy level described above as of January 3, 2010 for which a nonrecurring change in fair value has been recorded during the 2009 fiscal year. Description Total Goodwill Long-lived assets and intangible assets Fair Value Measurements on a Nonrecurring Basis As of January 3, 2010 Level 2 Level 1 (In millions of dollars) $ — — $ Level 3 $ 67.3 $ 67.3 $ (50.5) Total Gains (Losses) 140.1 — — 140.1 (2.6) Due to significantly worse than anticipated economic conditions and the impacts to our business in the second quarter of 2009, we revised our internal forecasts for all of our segments, which we deemed to be a triggering event for purposes of assessing goodwill for impairment. Accordingly, goodwill at all of our reporting units was tested for impairment in the second quarter of 2009. The Company’s reporting units are the same as its operating and reportable segments. The Company primarily used a discounted cash flow methodology to determine the estimated fair value of its reporting units. We also considered other valuation techniques, such as the market approach. We determined that the estimated fair value of our Americas Commercial, APAC Commercial and EMEA PT reporting units were less than their carrying value. As a result, we performed additional impairment testing to determine the implied fair value of goodwill for these reporting units. The implied fair value of the goodwill was less than the carrying value of the goodwill in each of those reporting units. As a result, we recorded a goodwill impairment loss of $50.5 million, of which $16.4 million is related to the Americas Commercial reporting unit, $12.1 million is related to the APAC Commercial reporting unit and $22.0 million is related to the EMEA PT reporting unit (See Note 6). This expense was recorded in the asset impairments line on the consolidated statement of earnings. The estimated fair value of all other reporting units exceeded their carrying value. Our analysis used significant assumptions by segment, including: expected future revenue and expense growth rates, profit margins, cost of capital, discount rate and forecasted capital expenditures. Our projections assumed that revenue remained relatively flat in the near term, followed by a recovery and long-term modest growth. Assumptions and estimates about future cash flows and discount rates are complex and subjective. They can be affected by a variety of factors, including external factors such as industry and economic trends, and internal factors such as changes in our business strategy and our internal forecasts. Although we believe the assumptions and estimates we made are reasonable and appropriate, different assumptions and estimates could materially impact our reported financial results. Different assumptions of the anticipated future results and growth from these businesses could result in an impairment charge of our remaining goodwill balance of $67.3 million. Such a charge would decrease operating income and result in lower asset values on our consolidated balance sheet. For example, a continued worsening of the economy or assumed growth rate reduced by half for the next two years could result in the estimated fair value of the OCG segment falling below its book value. We completed our annual impairment test in the fourth quarter for the year ended January 3, 2010 and determined that goodwill was not impaired. 54 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 2. Fair Value Measurements (continued) During 2008, we determined that the fair value of our EMEA Commercial reporting unit was less than its carrying value. As a result, we recognized a goodwill impairment loss of $50.4 million in the EMEA Commercial reporting unit during the fourth quarter of 2008. This expense was recorded in the asset impairments line on the consolidated statement of earnings. The Company’s estimates as of June 28, 2009 resulted in a $2.1 million reduction in the carrying value of long- lived assets and intangible assets in Japan. Additionally, the Company’s estimates as of September 27, 2009 resulted in a $0.5 million reduction in the carrying value of long-lived assets and intangible assets in Europe. The Company tested its long-lived assets in the U.K. for impairment as of December 28, 2008, resulting in an impairment charge of $11.4 million, which was recorded in the asset impairments line of the Company’s consolidated statement of earnings. The impairment primarily included computer software and leasehold improvements. 3. Acquisitions As part of a strategy to diversify and expand our global operations, we completed two acquisitions during 2008. Effective August 1, 2008, we acquired all of the shares of the Portuguese subsidiaries of Randstad Holding N.V., Randstad – Empresa de Trabalho Temporario, Unipessoal, Lda and Randstad – Gestao de Processos, Lda. for approximately $13.2 million in cash. In addition to traditional temporary staffing services, current business lines include on-site personnel management and permanent placement. This acquisition is included in the EMEA Commercial segment. On August 28, 2008, we completed the acquisition of Toner Graham, a specialized accountancy and finance recruitment services company headquartered in the United Kingdom, for approximately $9.1 million in cash. Toner Graham is included in the EMEA PT segment. As of the 2009 year end, one contingent earnout payment remains, for up to approximately $4.7 million based on 2010 earnings. During 2009, $7.5 million was paid related to acquisitions made in previous years. 4. Discontinued Operations Effective March 31, 2007, the Company sold its Kelly Home Care (“KHC”) business unit to ResCare, Inc. for $12.5 million and recognized a pre-tax gain on sale of $10.2 million ($6.2 million net of tax). Effective December 31, 2006, the Company sold its Kelly Staff Leasing business unit (“KSL”). Discontinued operations for 2009 and 2008 represent adjustments to KHC’s and KSL’s assets and liabilities retained as part of the sale agreements, including adjustments related to litigation costs. Discontinued operations for 2007 includes the gain recognized in conjunction with the sale of KHC. 55 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 5. Restructuring Starting in the third quarter of 2008, we began taking selected cost savings actions, including employee headcount reductions and branch closings. In January, 2009, we initiated a more significant restructuring plan for our U.K. operations, and completed it during the year. Throughout 2009, we continued to expand our focus to achieve further cost savings and related efficiencies by assessing the scale of our global branch network, along with permanent employee headcount levels. By the 2009 year end, our restructuring actions encompassed a wider global reach than originally anticipated, and resulted in the reduction of approximately 1,900 people and the closure, sale or consolidation of approximately 240 branch locations, some of which are still in process. We included all related global costs, including severance, lease terminations, and asset write-offs, in our restructuring charges, which totaled $29.9 million in 2009 and $6.5 million in 2008. Included in the 2009 restructuring costs are $14.4 million related to severance, $7.9 million related to lease termination costs and $7.6 million related to asset write-offs and other costs. These restructuring expenses were reported as a component of SG&A expenses within the respective segment, as detailed below. We expect to incur approximately $5.0 million of additional restructuring costs in 2010, primarily related to lease terminations in the EMEA Commercial segment, that were in the process of closure at the end of 2009. These additional costs will result in future cash expenditures to be recorded in SG&A expenses. In our Americas Commercial and Americas PT segments, we incurred total restructuring costs of $8.2 million and $0.9 million in 2009 and 2008, respectively. The restructuring costs related to closing or consolidating approximately 115 branches and reducing the number of permanent employees by approximately 700. The costs incurred in 2009 consisted of $4.2 million in severance, $3.0 million in lease buyouts and $1.0 million in asset write-offs and other related costs. In our EMEA Commercial segment, we incurred total restructuring costs of $15.6 million and $3.9 million in 2009 and 2008, respectively. The restructuring costs related to closing, selling or consolidating approximately 120 branches and reducing the number of permanent employees by approximately 600. The costs incurred in 2009 consisted of $5.0 million in severance, $4.4 million in lease buyouts, $6.2 million in asset write-offs and other costs, including the cost related to the sale of 31 branches in the U.K. to Hexagon Staffing Solutions Limited. In our APAC Commercial segment, we incurred total restructuring costs of $1.6 million in 2009. The restructuring costs related to closing or consolidating 7 branches and reducing the number of permanent employees by approximately 200, and consisted of $0.8 million in severance, $0.5 million in lease buyouts, and $0.3 million of other related costs. In our OCG segment, we incurred total restructuring costs of $1.9 million and $0.5 million in 2009 and 2008, respectively. The costs incurred in 2009 consisted primarily of severance, relating to the reduction of approximately 200 permanent employees. In our Corporate headquarters, we incurred total restructuring costs of $2.6 million and $1.2 million in 2009 and 2008, respectively. Since the start of this restructuring plan, we reduced the number of permanent employees by approximately 200. The $2.6 million in costs incurred in 2009 consisted of severance. 56 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 5. Restructuring (continued) A summary of our balance sheet accrual related to the global restructuring costs follows (in millions of dollars). The balance as of December 30, 2007 represented the remaining accruals related to previous Americas and U.K. restructuring actions which were initiated and completed during 2007. The balance as of January 3, 2010 is expected to be paid during fiscal 2010. Balance as of December 30, 2007 Additions charged to operations Reductions for cash payments Balance as of December 28, 2008 Additions charged to operations Noncash charges Reductions for cash payments Balance as of January 3, 2010 6. Goodwill $ 0.4 6.5 (2.8) $ 4.1 29.9 (1.6) (19.7) $ 12.7 The changes in the net carrying amount of goodwill for the fiscal years 2009 and 2008 are as follows: Balance as of Dec. 28, 2008 Goodwill, Net Impairment Losses (Note 2) (In millions of dollars) Balance as of Jan. 3, 2010 Balance as of Dec. 28, 2008 Accumulated Impairment Losses Impairment Losses (Note 2) (In millions of dollars) Balance as of Jan. 3, 2010 Americas Americas Commercial $ Americas PT Total Americas 16.4 $ 39.2 55.6 (16.4) $ — (16.4) — $ 39.2 39.2 — $ — — (16.4) $ — (16.4) EMEA EMEA Commercial EMEA PT Total EMEA APAC APAC Commercial APAC PT Total APAC OCG — 22.0 22.0 12.1 1.8 13.9 26.3 — (22.0) (22.0) (12.1) — (12.1) — — — — — 1.8 1.8 26.3 (50.4) — (50.4) — (22.0) (22.0) — — — — (12.1) — (12.1) — (16.4) — (16.4) (50.4) (22.0) (72.4) (12.1) — (12.1) — Consolidated Total $ 117.8 $ (50.5) $ 67.3 $ (50.4) $ (50.5) $ (100.9) 57 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 6. Goodwill (continued) Balance as of Dec. 30, 2007 Goodwill, Net Acquisitions and Purchase Price Adj. Impairment Losses (Note 2) (In millions of dollars) Balance as of Dec. 28, 2008 Accumulated Impairment Losses Balance as of Dec. 30, 2007 Impairment Losses (Note 2) (In millions of dollars) Balance as of Dec. 28, 2008 Americas Americas Commercial Americas PT Total Americas $ 16.4 $ 39.2 55.6 — $ — — — $ — — 16.4 39.2 55.6 $ — $ — — — $ — — — — — EMEA EMEA Commercial EMEA PT Total EMEA APAC APAC Commercial APAC PT Total APAC OCG 42.0 15.2 57.2 10.9 1.8 12.7 21.7 8.4 6.8 15.2 1.2 — 1.2 4.6 (50.4) — (50.4) — — — — — 22.0 22.0 12.1 1.8 13.9 26.3 — — — — — — — (50.4) — (50.4) (50.4) — (50.4) — — — — — — — — Consolidated Total $ 147.2 $ 21.0 $ (50.4) $ 117.8 $ — $ (50.4) $ (50.4) Goodwill excluding impairment losses as of January 3, 2010 and December 28, 2008 was $168.2 million. 7. Other Assets Included in other assets are the following: 2009 2008 Deferred compensation plan (See Note 9) Available-for-sale investment (See Note 2) Intangibles, net of accumulated amortization of $15.3 and $8.2, respectively Other $ $ (In millions of dollars) 65.1 22.5 19.9 12.7 78.3 23.6 13.0 16.5 Other assets $ 131.4 $ 120.2 Intangible amortization expense was $4.9 million, $4.6 million and $2.0 million in 2009, 2008 and 2007, respectively. Included in accumulated amortization as of year-end 2009 is $2.2 million related to the impairment of intangible assets in Japan and Europe. 58 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 8. Debt Short-Term Debt On September 28, 2009, the Company entered into an agreement with its lenders for a new $90 million revolving credit facility (“facility”). The new facility is secured by the assets of the Company and has a three- year term, maturing on September 28, 2012. This facility replaced the $150 million facility, which was canceled upon mutual agreement between the lenders and the Company. The facility allows for borrowings in various currencies, and is used to fund working capital, acquisitions and for general corporate purposes. The interest rate applicable to borrowings under the facility at year end was 310 basis points over the London InterBank Offering Rate (“LIBOR”) in addition to a 40 bps facility fee. LIBOR rates vary by currency. Borrowings under the facility were $9.0 million at year-end 2009 and carried an interest rate of 5.35%. The facility contained financial covenants and certain restrictions, described below, all of which were met at January 3, 2010. • • • • • As long as any loan is outstanding under the facility, the Company must maintain a level of earnings before interest, taxes, depreciation, amortization and certain cash and non-cash charges that are non-recurring in nature (“EBITDA”) for the last twelve months of not less than negative $30 million as of the end of Q3 2009 and Q4 2009, negative $20 million as of the end of Q1 2010 and negative $7.5 million as of the end of Q2 2010. This covenant expires after Q2 2010. The Company must not allow its ratio of EBITDA to interest expense (“Interest Coverage Ratio”) for the last twelve months to be below 1.5 to 1.0 as of the end of Q3 2010, 3.0 to 1.0 as of the end of Q4 2010, and 3.5 to 1.0 as of the end of Q1 2011 and thereafter. The Company must keep its ratio of total indebtedness to the sum of net worth and total indebtedness below 0.4 to 1.0 at all times. Dividends, stock buybacks and similar transactions are restricted when the Interest Coverage Ratio is less than 3.0 to 1.0. When the Interest Coverage Ratio is above 3.0 to 1.0, the Company may pay up to $20 million annually, and when the Interest Coverage Ratio is above 5.0 to 1.0, the Company may pay up to $30 million annually. The Company must adhere to other operating restrictions relating to the conduct of business, such as certain limitations on asset sales and the type and scope of investments. At year-end 2008, borrowings under the prior $150 million facility were $8.2 million and carried an interest rate of 2.37%. On December 4, 2009, the Company and Kelly Receivables Funding, LLC, a wholly owned bankruptcy remote special purpose subsidiary of the Company (the “Receivables Entity”) entered into a Receivables Purchase Agreement to establish a 364-day, $100 million securitization facility (“Securitization Facility”). The Receivables Purchase Agreement will terminate in five years, unless terminated earlier pursuant to its terms. Under the Securitization Facility, the Company will sell certain trade receivables and related rights (“Receivables”), on a revolving basis, to the Receivables Entity. The Receivables Entity may from time to time sell an undivided variable percentage ownership interest in the Receivables. The Securitization Facility also allows for the issuance of standby letters of credit (“SBLC”). The Securitization Facility contains a cross-default clause that could result in a termination of the facility if defaults occur under our other loan agreements. The Securitization Facility also contains certain restrictions based on the performance of the Receivables. As of January 3, 2010, the Securitization Facility carried $55.0 million of short-term borrowings at a rate of 1.87%. The cost of borrowings on this facility varies on a daily basis. The Securitization Facility also contained $44.3 million of SBLC’s related to workers’ compensation. The remaining capacity on the facility was $0.7 million. 59 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 8. Debt (continued) The Receivables Entity’s sole business consists of the purchase or acceptance through capital contributions of trade accounts receivable and related rights from the Company. As described above, the Receivables Entity may retransfer these receivables or grant a security interest in those receivables under the terms and conditions of the Receivables Purchase Agreement. The Receivables Entity is a separate legal entity with its own creditors who would be entitled, if it were ever liquidated, to be satisfied out of its assets prior to any assets or value in the Receivables Entity becoming available to its equity holders. The assets of the Receivables Entity are not available to pay creditors of the Company or any of its other subsidiaries. The assets and liabilities of the Receivables Entity are included in the consolidated financial statements of the Company. On February 6, 2008, the Company closed an 18 million euro term loan facility, which matured and was repaid on February 4, 2009. At December 28, 2008, the amount outstanding under this loan agreement totaled approximately $25.1 million. The Company has additional uncommitted one-year local credit facilities that total $15.0 million as of January 3, 2010. Borrowings under these lines totaled $1.0 million and $1.9 million at year-end 2009 and 2008, respectively. The interest rate for these borrowings was 2.2% at January 3, 2010 and ranged from 3.2% to 6.7% at the end of fiscal 2008. Long-Term Debt The Company has a three-year syndicated term loan facility comprised of 9.0 million euros and 5.0 million U.K. pounds, dated October 10, 2008 and maturing October 3, 2011. The facility was used to refinance short-term borrowings related to the Portugal and Toner Graham acquisitions. On September 28, 2009, the Company amended this term loan to conform to the pricing, terms, and conditions of the new $90 million revolving credit facility. The maturity date of the term loan remained unchanged. As of year end, the loan bore interest at the LIBOR rate applicable to each currency plus a spread of 350 basis points. The entire principal amount is due upon maturity with interest payments due at intervals of one, two, three, or six months, as elected by the Company. The interest rate on the amount outstanding under the loan agreement varied by currency and ranged from 3.95% to 4.02% at the end of 2009 and 3.55% to 4.15% at the end of 2008. The U.S. dollar amount outstanding, which fluctuates based on foreign exchange rates, totaled approximately $20.9 million at January 3, 2010, and $19.9 million at December 28, 2008. In November, 2007, the Company entered into a five-year 5.5 billion yen-denominated loan agreement, the proceeds of which were used to repay all of the Company’s outstanding short-term yen-denominated borrowings. On September 28, 2009, the Company amended this term loan to conform to the pricing, terms, and conditions of the new $90 million revolving credit facility described above. As of year end the loan bore interest at JPY LIBOR plus 350 basis points. The interest rate on the outstanding debt was 4.03% at the end of 2009 and 1.51% at the end of 2008. As a result of the amendment, principal payments equal to 12.5% of the original 5.5 billion yen-denominated loan balance, as well the related interest payments are required on May 13, 2010, November 13, 2010, May 13, 2011, and the remaining 50% due on October 3, 2011 . On November 17, 2009, the Company paid the first required principal payment equal to 12.5% of the original 5.5 billion yen- denominated loan balance, as well the related interest payments. The U.S. dollar amount outstanding, which fluctuates based on foreign exchange rates, totaled approximately $51.2 million at January 3, 2010, of which $14.6 million is classified as current, and $60.1 million at December 28, 2008. The Company’s long-term debt is secured by the general assets of the Company. All the long-term loans carry the same financial covenants and restrictions as described above for the $90 million revolving credit facility, all of which were met as of January 3, 2010. 60 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 9. Retirement Benefits The Company provides a qualified defined contribution plan covering substantially all U.S.-based full-time employees, except officers and certain other management employees. Upon approval by the Board of Directors, a discretionary contribution based on eligible wages may be funded annually. No discretionary contributions were made in 2009 and 2008. The plan also offers a savings feature with Company matching contributions. Company matching contributions were suspended as of October, 2009. Assets of this plan are held by an independent trustee for the sole benefit of participating employees. A nonqualified deferred compensation plan is provided for officers and certain other management employees. Upon approval by the Board of Directors, a discretionary contribution based on eligible wages may be made annually. No discretionary contributions were made in 2009 and 2008. This plan also includes provisions for salary deferrals and Company matching contributions. Company matching contributions were suspended as of February, 2009. The liability for the nonqualified plan was $80.5 million and $65.9 million as of year-end 2009 and 2008, respectively, and is included in current accrued payroll and related taxes and noncurrent accrued retirement benefits. The cost of participants’ earnings on this liability, which were charged to SG&A expenses, were $13.6 million in 2009, losses of $25.3 million in 2008, and earnings of $5.9 million in 2007. In connection with the administration of this plan, the Company has purchased company-owned variable universal life insurance policies insuring the lives of certain officers and key employees. The cash surrender value of these policies, which is based primarily on investments in mutual funds and can only be used for payment of the Company’s obligations related to the non-qualified deferred compensation plan noted above, was $78.3 million and $65.1 million at year-end 2009 and 2008, respectively. These investments are included in other assets and are restricted for the use of funding this plan. Earnings on these assets, which were included in SG&A expenses, were $13.8 million in 2009, losses of $24.3 million in 2008, and earnings of $7.3 million in 2007. The net expense from continuing operations for retirement benefits, including employer contributions for both the qualified and nonqualified deferred compensation plans, totaled $0.6 million in 2009, $3.7 million in 2008 and $4.7 million in 2007. In addition, the Company also has several defined benefit pension plans in locations outside of the United States. The total projected benefit obligation, assets and unfunded liability for these plans, as of January 3, 2010, were $10.5 million, $6.9 million and $3.6 million, respectively. The total projected benefit obligation, assets and unfunded liability for these plans, as of December 28, 2008, were $5.5 million, $3.2 million and $2.3 million, respectively. Total pension expense for these plans was $1.0 million, $0.5 million and $0.7 million in 2009, 2008 and 2007, respectively. Pension contributions and the amount of accumulated other comprehensive income expected to be recognized in 2010 are not significant. 61 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 10. Stockholders’ Equity Common Stock The authorized capital stock of the Company is 100,000,000 shares of Class A common stock and 10,000,000 shares of Class B common stock. Class A shares have no voting rights and are not convertible. Class B shares have voting rights and are convertible into Class A shares on a share-for-share basis at any time. Both classes of stock have identical rights in the event of liquidation. Class A shares and Class B shares are both entitled to receive dividends, subject to the limitation that no cash dividend on the Class B shares may be declared unless the Board of Directors declares an equal or larger cash dividend on the Class A shares. As a result, a cash dividend may be declared on the Class A shares without declaring a cash dividend on the Class B shares. On August 8, 2007, the board of directors authorized the repurchase of up to $50 million of the Company’s outstanding Class A common shares. During 2008, the Company repurchased 436,697 Class A shares for $8.0 million. During 2007, the Company repurchased 1,679,873 Class A shares for $34.7 million. The share repurchase program expired in August, 2009. Accumulated Other Comprehensive Income The components of accumulated other comprehensive income at year-end 2009, 2008 and 2007 were as follows: 2009 2008 (in millions of dollars) 2007 Cumulative translation adjustments, net of tax benefit of of $1.6 million in 2009 and $5.2 million in 2008, and taxes of $0.7 million in 2007 $ 25.3 $ 13.0 $ 42.8 Unrealized gain (loss) on marketable securities, net of tax benefit of $0.1 million in 2007 1.6 — (0.1) Pension liability, net of tax benefit of $0.5 million in 2009, $0.3 million in 2008 and $0.1 million in 2007 (1.8) (0.8) (0.1) $ 25.1 $ 12.2 $ 42.6 62 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 11. Earnings Per Share In June 2008, the FASB issued guidance which clarifies that share-based payment awards that entitle their holders to receive nonforfeitable dividends before vesting should be considered participating securities and, therefore, included in the calculation of earnings per share using the two-class method. This guidance was effective beginning with the first quarter of 2009, and all prior period earnings per share data presented was adjusted retrospectively to conform with the provisions of this guidance. The impact of adopting the provisions of this guidance was to lower earnings per share amounts for 2007 as follows: basic and diluted earnings per share on income from continuing operations by $0.02, basic earnings per share on net earnings by $0.03 and diluted earnings per share on net earnings by $0.02. There was no impact on previously reported earnings per share amounts for 2008. The two-class method is an earnings allocation formula that determines earnings per share for each class of common stock and participating security according to dividends declared and participation rights in undistributed earnings. Under this method, earnings from continuing operations (or net earnings) is reduced by the amount of dividends declared, and the remaining undistributed earnings is allocated to common stock and participating securities based on the proportion of each class’s weighted average shares outstanding to the total weighted average shares outstanding. The calculation of diluted earnings per share includes the effect of potential common shares outstanding in the average weighted shares outstanding. 63 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 11. Earnings Per Share (continued) The reconciliation of basic earnings per share on common stock for the year ended December 30, 2007 is as follows (in millions of dollars except per share data): Earnings from continuing operations Less: Earnings allocated to participating securities Earnings from continuing operations available to common shareholders Earnings from discontinued operations Less: Earnings allocated to participating securities Earnings from discontinued operations available to common shareholders Net earnings Less: Earnings allocated to participating securities Net earnings available to common shareholders Basic earnings per share on common stock: Earnings from continuing operations Earnings from discontinued operations Net earnings Diluted earnings per share on common stock: Earnings from continuing operations Earnings from discontinued operations Net earnings Average common shares outstanding (millions) Basic Diluted $ $ $ $ $ $ $ $ $ $ $ $ 2007 53.7 (0.8) 52.9 7.3 (0.1) 7.2 61.0 (0.9) 60.1 1.46 0.20 1.65 1.45 0.20 1.65 36.4 36.4 Due to the fact that there were no potentially dilutive common shares outstanding during the period, the computations of basic and diluted earnings per share on common stock are the same for 2009 and 2008. Stock options representing 0.9 million, 1.1 million and 0.5 million shares, respectively, for 2009, 2008 and 2007, respectively, were excluded from the computation of diluted (loss) earnings per share due to their anti-dilutive effect. We have presented earnings per share for our two classes of common stock on a combined basis. This presentation is consistent with the earnings per share computations that result for each class of common stock utilizing the two-class method as described in ASC Topic 260, “Earnings Per Share”. The two-class method is an earnings allocation formula which determines earnings per share for each class of common stock according to the dividends declared (or accumulated) and participation rights in the undistributed earnings. In applying the two class method, we have determined that the undistributed earnings should be allocated to each class on a pro rata basis after consideration of all of the participation rights of the Class B shares (including voting and conversion rights) and our history of paying dividends equally to each class of common stock on a per share basis. 64 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 11. Earnings Per Share (continued) The Company’s Restated Certificate of Incorporation allows the Board of Directors to declare a cash dividend to Class A shares without declaring equal dividends to the Class B shares. Class B shares’ voting and conversion rights, however, effectively allow the Class B shares to participate in dividends equally with Class A shares on a per share basis. The Class B shares are the only shares with voting rights. The Class B shareholders are therefore able to exercise voting control with respect to all matters requiring stockholder approval, including the election of or removal of directors. The Board of Directors has historically declared and the Company historically has paid equal per share dividends on both the Class A and Class B shares. Each class has participated equally in all dividends declared since 1987. In addition, Class B shares are convertible, at the option of the holder, into Class A shares on a one for one basis. As a result, Class B shares can participate equally in any dividends declared on the Class A shares by exercising their conversion rights. 12. Stock-Based Compensation Under the Equity Incentive Plan (the “Plan”), which became effective in May 2005, the Company may grant stock options (both incentive and nonqualified), stock appreciation rights, restricted stock awards and performance awards to key employees utilizing the Company’s Class A stock. The Plan provides that the maximum number of shares available for grants is 10 percent of the outstanding Class A stock, adjusted for Plan activity over the preceding five years. Shares available for future grants at January 3, 2010 under the Equity Incentive Plan were 2,142,690. The Company issues shares out of treasury stock to satisfy stock-based awards. The Company has no intent to repurchase additional shares for the purpose of satisfying stock-based awards. In 2009, 2008 and 2007, the Company recognized stock-based compensation cost of $6.0 million, $5.6 million and $5.6 million, respectively, as well as related tax benefits of $2.3 million, $2.2 million and $1.9 million, respectively. Restricted Stock Awards Restricted stock awards, which typically vest over a period of 3 to 5 years, are issued to certain key employees and are subject to forfeiture until the end of an established restriction period. The Company utilizes the market price on the date of grant as the fair market value of restricted stock awards and expenses the fair value on a straight-line basis over the vesting period. A summary of the status of nonvested restricted stock awards under the Plan as of the year ended January 3, 2010 and changes during this period is presented as follows: Nonvested at December 28, 2008 Granted Vested Forfeited Nonvested at January 3, 2010 Restricted Stock 682,028 100,700 (242,892) (20,766) 519,070 Weighted Average Grant Date Fair Value 24.09 $ 12.82 24.28 21.42 21.92 $ As of January 3, 2010, unrecognized compensation cost related to unvested restricted shares totaled $8.0 million. The weighted average period over which this cost is expected to be recognized is approximately one and a half years. The weighted average grant date fair value of restricted stock awards granted during 2009, 2008 and 2007 was $12.82, $20.61 and $28.41, respectively. The total fair market value of restricted shares vested during 2009, 2008 and 2007 was $2.8 million, $3.7 million and $5.2 million, respectively. 65 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 12. Stock-Based Compensation (continued) Stock Options Under the terms of the Plan, stock options may not be granted at prices less than the fair market value on the date of grant, nor for a term exceeding 10 years, and typically vest over 3 years. The Company expenses the fair value of stock option grants on a straight-line basis over the vesting period. No stock options were granted in 2009, 2008 or 2007. A summary of the status of stock option grants under the Plan as of the year ended January 3, 2010 and changes during this period is presented as follows: Outstanding at December 28, 2008 Granted Exercised Forfeited Expired Outstanding at January 3, 2010 Options exercisable at January 3, 2010 Options 1,027,963 — — — (176,657) 851,306 851,306 Weighted Average Exercise Price Weighted Average Remaining Contractual Term (Years) Aggregate Intrinsic Value $ $ $ 25.07 — — — 25.00 25.09 25.09 2.71 $ 2.71 $ — — The table above includes 64,500 of non-employee director shares outstanding at January 3, 2010. As of January 3, 2010, there was no unrecognized compensation cost related to unvested stock options. No stock options were exercised in 2009 or 2008. The total intrinsic value of options exercised during 2007 was $1.2 million. There were no windfall tax benefits arising from stock-based compensation in 2009. In 2008 and 2007, windfall tax benefits arising from stock-based compensation totaled $0.1 million and $0.4 million, respectively and are included in the “Other financing activities” component of net cash from financing activities in the consolidated statement of cash flows. 13. Other (Expense) Income, Net Included in other (expense) income, net are the following: Interest income Interest expense Dividend income Foreign exchange losses Other 2009 2008 2007 (In millions of dollars) $ $ 1.3 (4.1) 0.6 (0.5) 0.5 3.8 $ (4.1) 0.7 (3.7) (0.1) 4.8 (2.4) 0.7 — 0.1 Other (expense) income, net $ (2.2) $ (3.4) $ 3.2 Dividend income includes dividends earned on the Company’s investment in Temp Holdings (see Note 2). Foreign exchange losses in 2008 related to yen-denominated net debt for the Temp Holdings investment and ruble-denominated intercompany balances in Russia. 66 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 14. Income Taxes (Loss) earnings from continuing operations before taxes for the years 2009, 2008 and 2007 were taxed under the following jurisdictions: Domestic Foreign Total 2009 2008 2007 (in million of dollars) $ (56.8) $ (91.5) $ (148.3) $ $ 8.7 (82.4) (73.7) $ 63.0 20.3 83.3 The provision for income taxes from continuing operations was as follows: Current tax expense: U.S. federal U.S. state and local Foreign Total current Deferred tax expense: U.S. federal U.S. state and local Foreign Total deferred Total provision Deferred taxes are comprised of the following: Depreciation and amortization Employee compensation and benefit plans Workers’ compensation Unrealized loss on securities Other comprehensive income Bad debt allowance Loss carryforwards Legal claims Credit Carryforwards Other, net Valuation allowance Net deferred tax assets 2009 2008 2007 (in millions of dollars) $ (14.0) $ 0.9 0.9 (12.2) (21.6) (3.3) (6.1) (31.0) (43.2) $ $ (6.9) $ 0.1 8.2 1.4 5.5 1.3 (0.2) 6.6 8.0 $ 14.7 6.5 14.2 35.4 (5.6) (1.5) 1.3 (5.8) 29.6 2009 2008 (in millions of dollars) $ $ (7.7) $ 41.1 25.7 7.0 0.8 3.8 45.8 0.2 36.2 (6.0) (52.7) 94.2 $ (16.4) 39.4 28.6 7.9 4.1 5.7 30.6 9.7 1.3 (1.3) (44.2) 65.4 67 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 14. Income Taxes (continued) The deferred tax balance is classified in the consolidated balance sheet as: Current assets, deferred tax Noncurrent deferred tax asset Current liabilities, income and other taxes Noncurrent liabilities, other long-term liabilities 2009 2008 (in millions of dollars) $ $ 21.0 77.5 (0.9) (3.4) 94.2 $ $ 31.9 40.0 (0.9) (5.6) 65.4 The differences between income taxes from continuing operations for financial reporting purposes and the U.S. statutory rate of 35% are as follows: Income tax based on statutory rate State income taxes, net of federal benefit General business credits Life insurance cash surrender value Impairment Restructuring Foreign items Worthless stock benefit Other, net Total 2009 2008 2007 (in millions of dollars) $ (51.9) $ (1.6) (11.8) (4.6) 15.6 4.9 6.1 (3.6) 3.7 $ (43.2) $ (25.8) $ 0.9 (11.3) 8.7 25.1 1.2 8.5 — 0.7 8.0 $ 29.2 3.3 (8.9) (2.3) — 2.1 5.4 — 0.8 29.6 The Company has U.S. general business credit carryforwards of $35.3 million which expire from 2027 to 2029 and foreign tax credit carryforwards of $0.9 million which expire in 2019. The net tax effect of foreign loss carryforwards at January 3, 2010 totaled $45.8 million which expire as follows (in millions of dollars): Year 2010-2012 2013-2015 2016-2020 2021-2024 No expiration Total Amount $ $ 1.1 2.9 4.8 1.7 35.3 45.8 68 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 14. Income Taxes (continued) The Company has established a valuation allowance for loss carryforwards and future deductible items in certain foreign jurisdictions. The valuation allowance is determined in accordance with the provisions of ASC Topic 740 (“ASC 740”), Income Taxes, which requires an assessment of both negative and positive evidence when measuring the need for a valuation allowance. The Company’s foreign losses in recent periods in these jurisdictions represented sufficient negative evidence to require a valuation allowance under ASC 740. The Company intends to maintain a valuation allowance until sufficient positive evidence exists to support realization of the foreign deferred tax assets. Provision has not been made for U.S. or additional foreign income taxes on an estimated $39.6 million of undistributed earnings of foreign subsidiaries, which are permanently reinvested. If such earnings were to be remitted, management believes that U.S. foreign tax credits would largely eliminate any such U.S. and foreign income taxes. Deferred income taxes recorded in other comprehensive income include: Cumulative translation adjustments Unrealized gain (loss) on marketable securities Pension liability Total 2009 2008 2007 (in millions of dollars) $ $ (3.5) $ — 0.1 (3.4) $ 5.9 $ — 0.3 6.2 $ 4.7 (0.2) 4.9 — In the fourth quarter of 2009, an adjustment was made to deferred taxes to correct an immaterial error related to years prior to 2007. This caused the income tax benefit to be reduced by $1.7 million, and other comprehensive income to be reduced by $1.5 million. The Company adopted the provisions of ASC 740 dealing with Accounting for Uncertainty in Income Taxes on January 1, 2007. Upon adoption, the Company recognized a $0.3 million increase in its retained earnings balance. A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows: 2009 2008 2007 (in millions of dollars) Balance at beginning of the year $ 2.5 $ 3.7 $ 6.2 Additions based on tax positions related to the current year Additions for prior years’ tax positions Reductions for prior years’ tax positions Reductions for settlements Reductions for expiration of statutes 4.8 0.4 (0.4) (0.2) (0.3) 0.4 0.5 (0.9) (0.9) (0.3) 0.4 0.6 (0.5) (2.7) (0.3) Balance at end of the year $ 6.8 $ 2.5 $ 3.7 If the $6.8 million in 2009, $2.5 million in 2008 and $3.7 million in 2007 of unrecognized tax benefits were recognized, they would have a favorable effect of $6.2 million in 2009, $2.0 million in 2008 and $2.8 million in 2007 on the effective tax rate. 69 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 14. Income Taxes (continued) The Company recognizes both interest and penalties as part of the income tax provision. The Company recognized a benefit of approximately $0.2 million in 2009 and $0.5 million in 2008 and expense of $0.2 million in 2007 for interest and penalties. At year end, accrued interest and penalties were $0.5 million in 2009, $0.7 million in 2008 and $1.7 million in 2007. The Company files income tax returns in the U.S. and in various states and foreign countries. In the major jurisdictions where the Company operates, it is generally no longer subject to income tax examinations by tax authorities for years before 2002. The Company and its subsidiaries have various other income tax returns in the process of examination, administrative appeals or litigation. The unrecognized tax benefit and related interest and penalty balances include approximately $1.3 million for 2009, $2.1 million for 2008 and $2.0 million for 2007 related to tax positions which are reasonably possible to change within the next twelve months due to income tax audits, settlements and statute expirations. 15. Supplemental Cash Flow Information Changes in operating assets and liabilities, net of acquisitions, as disclosed in the statements of cash flows, for the fiscal years 2009, 2008 and 2007, respectively, were as follows: Decrease (increase) in trade accounts receivable Decrease (increase) in prepaid expenses and other current assets (Decease) increase in accounts payable and accrued liabilities Decrease in accrued payroll and related taxes (Decrease) increase in accrued insurance Decrease in income and other taxes 2009 2008 2007 (in millions of dollars) $ 116.6 $ 1.6 (52.4) (38.3) (6.3) (2.0) 28.9 $ (19.7) 59.5 (9.7) (10.9) (13.1) (14.2) (16.7) 18.7 (13.0) 2.6 (6.2) Total changes in operating assets and liabilities $ 19.2 $ 35.0 $ (28.8) The Company paid interest of $4.2 million, $3.7 million and $2.1 million in 2009, 2008 and 2007, respectively. The Company received a refund of income taxes of $9.4 million in 2009 and paid income taxes of $26.9 million in 2008 and $46.0 million in 2007. 70 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 16. Commitments The Company conducts its field operations primarily from leased facilities. The following is a schedule by fiscal year of future minimum commitments under operating leases as of January 3, 2010 (in millions of dollars): Fiscal year: 2010 2011 2012 2013 2014 Later years Total $ 48.4 34.8 24.4 15.4 7.9 14.8 $ 145.7 Lease expense from continuing operations for fiscal 2009, 2008 and 2007 amounted to $56.8 million, $61.8 million and $63.8 million, respectively. In addition to operating lease agreements, the Company has entered into unconditional purchase obligations totaling $20.4 million. These obligations relate primarily to voice and data communications services which the Company expects to utilize generally within the next two fiscal years, in the ordinary course of business. The Company has no material unrecorded commitments, losses, contingencies or guarantees associated with any related parties or unconsolidated entities. 17. Contingencies On February 5, 2003, an action was commenced in the Federal District Court for the Eastern District of California by Lynn Noyes against the Company, alleging religious discrimination. In August 2004, Kelly’s Motion for Summary Judgment was granted dismissing the complaint. Noyes appealed and the case was remanded for trial. On April 4, 2008, a jury returned a verdict, finding the Company liable for religious discrimination. The verdict was comprised of: $0.2 million for economic damages, $0.5 million for emotional distress damages and $5.9 million in punitive damages. The Company pursued post trial motions which resulted in the reduction of punitive damages to $0.7 million. The Company continues to believe there is no basis for finding religious discrimination and has filed and argued its appeal with the United States Court of Appeals for the 9th Circuit. The Appeals Court upheld the jury’s verdict along with the reduction of the punitive damages amount. The Company paid the final settlement of $2.2 million on February 2, 2010. The Company is subject to various legal proceedings and claims which arise in the ordinary course of its business, typically employment discrimination and wage and hour matters. These legal proceedings and claims are subject to many uncertainties, the outcome of which is not predictable. It is reasonably possible that some matters could be decided unfavorably to the Company and, if so, could have a material adverse impact on our consolidated financial statements. The Company’s exposure is most significant in matters involving alleged violations of state wage and hour laws. Certain legal proceedings seek class action status; these matters individually and in the aggregate seek compensatory, statutory and/or punitive damages. Disclosure of the most likely outcomes of individual cases and significant assumptions made in estimating related reserves are likely to have adverse consequences to the Company including, by way of example, the possibility that the disclosures themselves constitute admissible evidence in a trial and the potential to set a floor in settlement negotiations. During 2008 and 2009, several matters reached the stage in the litigation process that caused the Company to reassess its litigation risk and establish reserves which, in the aggregate accumulated to $27.8 million. The Company negotiated settlements in the two most significant of these cases, which received final court approval and were paid by the 2009 year end. No additional reserve was taken as a result of the final court orders. 71 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 18. Segment Disclosures The Company’s segments are based on the organizational structure for which financial results are regularly evaluated by the Company’s chief operating decision maker to determine resource allocation and assess performance. Each reportable segment is managed by its own management team and reports to executive management. The Company’s seven reporting segments are: (1) Americas Commercial, (2) Americas Professional and Technical (“Americas PT”), (3) Europe, Middle East and Africa Commercial (“EMEA Commercial”), (4) Europe, Middle East and Africa Professional and Technical (“EMEA PT”), (5) Asia Pacific Commercial (“APAC Commercial”), (6) Asia Pacific Professional and Technical (“APAC PT”) and (7) Outsourcing and Consulting Group (“OCG”). Effective with the first quarter of 2009, segment data has been revised to include the effect of intersegment revenues. Prior periods have been reclassified to conform with the current presentation. The Commercial business segments within the Americas, EMEA and APAC regions represent traditional office services, contract-center staffing, marketing, electronic assembly, light industrial and substitute teachers. The PT segments encompass a wide range of highly skilled temporary employees, including scientists, financial professionals, attorneys, engineers, IT specialists and healthcare workers. OCG includes recruitment process outsourcing, contingent workforce outsourcing, business process outsourcing, executive placement and career transition/outplacement services. Corporate expenses that directly support the operating units have been allocated to the seven segments. Included in unallocated Corporate expenses is $53.1 million in 2009 and $80.5 million in 2008 related to asset impairment charges (see Notes 2 and 6) and $5.3 million in 2009 and $22.5 million in 2008 related to litigation costs (see Note 17). 72 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 18. Segment Disclosures (continued) The following table presents information about the reported operating income of the Company for the fiscal years 2009, 2008 and 2007. Asset information by reportable segment is not reported, since the Company does not produce such information internally nor does it use such data to manage its business. 2009 2008 (In millions of dollars) 2007 $ $ $ Revenue from Services: Americas Commercial Americas PT Total Americas Commercial and PT EMEA Commercial EMEA PT Total EMEA Commercial and PT APAC Commercial APAC PT Total APAC Commercial and PT OCG Less: Intersegment revenue Consolidated Total (Loss) Earnings from Operations: Americas Commercial Americas PT Total Americas Commercial and PT EMEA Commercial EMEA PT Total EMEA Commercial and PT APAC Commercial APAC PT Total APAC Commercial and PT OCG 1,980.3 $ 2,516.7 $ 2,772.5 950.3 3,722.8 938.2 3,454.9 792.6 2,772.9 895.2 141.9 1,037.1 1,310.5 172.5 1,483.0 1,292.3 158.8 1,451.1 284.9 25.4 310.3 219.9 336.0 34.3 370.3 233.3 310.6 26.7 337.3 180.0 (25.4) (24.2) (23.6) 4,314.8 $ 5,517.3 $ 5,667.6 10.3 $ 23.2 33.5 69.9 $ 48.4 118.3 (25.7) (2.8) (28.5) (4.6) (1.5) (6.1) (3.1) 2.3 (0.8) (0.3) (0.5) (0.8) (11.8) 2.9 95.6 54.0 149.6 8.9 2.4 11.3 3.1 0.2 3.3 7.5 Corporate Expense (including asset impairments) (133.2) (189.9) (91.6) Consolidated Total $ (146.1) $ (70.3) $ 80.1 73 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries 18. Segment Disclosures (continued) A summary of revenue from services by geographic area for 2009, 2008 and 2007 follows: Revenue From Services: Domestic International Total 2009 2008 2007 (In millions of dollars) $ $ 2,634.3 $ 3,237.1 $ 3,454.9 2,212.7 2,280.2 1,680.5 4,314.8 $ 5,517.3 $ 5,667.6 Foreign revenue is based on the country in which the legal subsidiary is domiciled. No single foreign country’s revenue was material to the consolidated revenues of the Company. A summary of long-lived assets information by geographic area as of the years ended 2009 and 2008 follows: Long-Lived Assets: Domestic International Total 2009 2008 (In millions of dollars) $ 110.5 $ 29.6 133.5 37.7 $ 140.1 $ 171.2 Long-lived assets include primarily property and equipment and intangible assets. No single foreign country’s long-lived assets were material to the consolidated long-lived assets of the Company. 19. New Accounting Pronouncements In January 2010, the FASB issued Accounting Standards Update (“ASU”) 2010-06, Fair Value Measurements and Disclosures (“ASU 2010-06”). The new standard amends Subtopic 820-10 of the FASB ASC by adding new disclosure requirements on transfers in and out of Level 1 and 2 fair value measurements and on activity within Level 3 fair value measurements. The new disclosures are required for all entities that are required to provide disclosures about recurring and nonrecurring fair value measurements. ASU 2010-06 is effective for interim and annual reporting periods beginning after December 15, 2009, except for the disclosure on Level 3 fair value activity, which is effective for fiscal years beginning after December 15, 2010. We are in the process of evaluating the potential impacts of this new guidance, but do not expect it will have a material effect on our consolidated financial statements. 74 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued) Kelly Services, Inc. and Subsidiaries SELECTED QUARTERLY FINANCIAL DATA (unaudited) Revenue from services Gross profit SG&A expenses Restructuring charges (included in SG&A) Litigation charges (included in SG&A) Asset impairments Loss from continuing operations Earnings from discontinued operations, net of tax Net loss Basic (loss) earnings per share (1, 2) Loss from continuing operations Earnings from discontinued operations Net loss Diluted (loss) earnings per share (1, 2) Loss from continuing operations Earnings from discontinued operations Net loss Dividends per share Revenue from services Gross profit SG&A expenses Restructuring charges (included in SG&A) Litigation charges (included in SG&A) Asset impairments Earnings (loss) from continuing operations Earnings (loss) from discontinued operations, net of tax Net earnings (loss) Basic earnings (loss) per share (1, 2) Earnings (loss) from continuing operations Earnings (loss) from discontinued operations Net earnings (loss) Diluted earnings (loss) per share (1, 2) Earnings (loss) from continuing operations Earnings (loss) from discontinued operations Net earnings (loss) Dividends per share First Quarter Fiscal Year 2009 Second Quarter Third Quarter (In millions of dollars) Fourth Quarter Year $ 1,042.6 175.5 206.1 $ 1,028.9 171.7 193.6 $ 1,049.2 166.2 193.7 $ 1,194.1 188.3 201.3 $ 4,314.8 701.7 794.7 7.2 1.0 — (16.1) 0.6 (15.5) (0.46) 0.02 (0.45) (0.46) 0.02 (0.45) — 4.7 — 52.6 (66.0) — (66.0) (1.89) — (1.89) (1.89) — (1.89) — 4.6 4.3 0.5 (14.8) — (14.8) (0.43) — (0.43) (0.43) — (0.43) — 13.4 — — (8.2) — (8.2) (0.23) — (0.23) (0.23) — (0.23) — 29.9 5.3 53.1 (105.1) 0.6 (104.5) (3.01) 0.02 (3.00) (3.01) 0.02 (3.00) — Fiscal Year 2008 First Quarter Second Quarter Third Quarter Fourth Quarter Year (In millions of dollars) $ 1,388.4 249.9 237.0 $ 1,452.0 257.4 242.4 $ 1,397.8 245.7 260.2 $ 1,279.1 224.6 227.8 $ 5,517.3 977.6 967.4 — — — 8.0 0.2 8.2 0.23 0.01 0.23 0.23 0.01 0.23 0.135 — — — 10.4 0.1 10.5 0.30 — 0.30 0.30 — 0.30 0.135 2.2 22.5 — (11.5) (0.7) (12.2) (0.33) (0.02) (0.35) (0.33) (0.02) (0.35) 0.135 4.3 — 80.5 (88.6) (0.1) (88.7) (2.55) (0.01) (2.55) (2.55) (0.01) (2.55) 0.135 6.5 22.5 80.5 (81.7) (0.5) (82.2) (2.35) (0.02) (2.37) (2.35) (0.02) (2.37) 0.54 (1) Earnings (loss) per share amounts for each quarter are required to be computed independently and may not (2) equal the amounts computed for the total year. In June 2008, the FASB issued guidance which clarifies that share-based payment awards that entitle their holders to receive nonforfeitable dividends before vesting should be considered participating securities and, therefore, included in the calculation of earnings per share using the two-class method. This guidance was effective beginning with the first quarter of 2009, and all prior period earnings per share data presented was adjusted retrospectively to conform with the provisions of this guidance. 75 SCHEDULE II — VALUATION RESERVES Kelly Services, Inc. and Subsidiaries January 3, 2010 (In millions of dollars) Additions Balance at Beginning of year Charged to costs and expenses Charged to other accounts * Currency exchange effects Deductions from reserves Balance at end of year Description Fiscal year ended January 3, 2010: Reserve deducted in the balance sheet from the assets to which it applies - Allowance for doubtful accounts $ 17.0 Deferred tax assets valuation allowance $ 44.2 2.2 7.5 Fiscal year ended December 28, 2008: Reserve deducted in the balance sheet from the assets to which it applies - Allowance for doubtful accounts $ 18.2 6.7 Deferred tax assets valuation allowance $ 28.7 24.9 Fiscal year ended December 30, 2007: Reserve deducted in the balance sheet from the assets to which it applies - Allowance for doubtful accounts $ 16.8 Deferred tax assets valuation allowance $ 28.1 6.7 9.4 * Allowance of companies acquired. — — 0.9 — 0.1 — 0.6 2.3 (4.8) $ 15.0 (1.3) $ 52.7 (1.4) (7.4) $ 17.0 (6.2) (3.2) $ 44.2 0.7 (6.1) $ 18.2 1.6 (10.4) $ 28.7 76 INDEX TO EXHIBITS REQUIRED BY ITEM 601, REGULATION S-K Exhibit No. Description Page 3.1 3.2 10.1 10.2 10.3 10.4 10.5 10.6 10.7 10.8 Restated Certificate of Incorporation, effective May 6, 2009 (Reference is made to Exhibit 3.1 to the Form 8-K filed with the Commission on May 8, 2009 which is incorporated herein by reference). By-laws, effective May 6, 2009 (Reference is made to Exhibit 3.2 to the Form 8-K filed with the Commission on May 8, 2009, which is incorporated herein by reference). Short-Term Incentive Plan, as amended and restated on March 23, 1998 and further amended on February 6, 2003 and November 8, 2007 (Reference is made to Exhibit 10.1 to the Form 8-K filed with the Commission on November 14, 2007, which is incorporated herein by reference). Kelly Services, Inc. Equity Incentive Plan (Reference is made to Exhibit 99 to the Form S-8 filed with the Commission on May 20, 2005, which is incorporated herein by reference). Kelly Services, Inc. Executive Severance Plan, as amended November 8, 2007 (Reference is made to Exhibit 10.3 to the Form 8-K filed with the Commission on November 14, 2007, which is incorporated herein by reference). Kelly Services, Inc. 1999 Non-Employee Directors Stock Option Plan (Reference is made to Appendix B to the Definitive Proxy Statement furnished in connection with the solicitation of proxies on behalf of the Board of Directors for use at the Annual Meeting of Stockholders of the Company held on May 10, 2006 filed with the Commission on April 10, 2006, which is incorporated herein by reference). Kelly Services, Inc. Non-Employee Director Stock Award Plan, as amended and Restated effective February 12, 2008 (Reference is made to Appendix A to the Definitive Proxy Statement furnished in connection with the solicitation of proxies on behalf of the Board of Directors for use at the Annual Meeting of Stockholders of the Company held May 6, 2008 filed with the Commission on April 4, 2008, which is incorporated herein by reference). Three-year, secured, revolving credit agreement, dated September 28, 2009 (Reference is made to Exhibit 10.6 to the Form 8-K filed with the Commission on September 29, 2009, which is incorporated herein by reference). Kelly Services, Inc. Performance Incentive Plan, as amended and restated on March 29, 1996 and April 14, 2000 (Reference is made to Exhibit 10 to the Form 10-Q for the quarterly period ended April 1, 2001, filed with the Commission on May 14, 2001, which is incorporated herein by reference). Form of Amendment to Performance Incentive Plan (Reference is made to Exhibit 10.1 to the Form 8-K filed with the Commission on November 9, 2006, which is incorporated herein by reference). 77 INDEX TO EXHIBITS REQUIRED BY ITEM 601, REGULATION S-K (continued) Exhibit No. Description Page 10.9 10.10 10.11 10.12 10.14 10.15 14 21 23 24 31.1 31.2 32.1 32.2 Form of Amendments to Equity Incentive Plan (Reference is made to Exhibit 10.2 to the Form 8-K filed with the Commission on November 9, 2006, which is incorporated herein by reference). Form of Amendments to 1999 Non-Employee Directors Stock Option Plan (Reference is made to Exhibit 10.4 to the Form 8-K filed with the Commission on November 9, 2006, which is incorporated herein by reference). Form of Amendment to 1999 Non-Employee Director Stock Award Plan (Reference is made to Exhibit 10.3 to the Form 8-K filed with the Commission on November 9, 2006, which is incorporated herein by reference). 2008 Management Retirement Plan (Reference is made to Exhibit 10.12 to the Form 8-K filed with the Commission on November 14, 2007, which is incorporated herein by reference). Pledge and Security Agreement, dated September 28, 2009 (Reference is made to Exhibit 10.14 to the Form 8-K filed with the Commission on September 29, 2009, which is incorporated herein by reference). Receivables Purchase Agreement, dated December 4, 2009 (Reference is made to Exhibit 10.17 to the Form 8-K filed with the Commission on December 9, 2009, which is incorporated herein by reference). Code of Business Conduct and Ethics, adopted February 9, 2004, as amended on April 7, 2009 (Reference is made to Exhibit 14 to the Form 10-K for the annual period ended December 28, 2008, filed with the Commission on February 11, 2009, which is incorporated herein by reference). Subsidiaries of Registrant. Consent of Independent Registered Public Accounting Firm. Power of Attorney. Certification Pursuant to Rule 13a-14(a)/15d-14(a). Certification Pursuant to Rule 13a-14(a)/15d-14(a). 8 8 Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 79 83 84 5 6 87 88 78 SUBSIDIARIES OF REGISTRANT Kelly Services, Inc. Exhibit 21 Subsidiary Kelly Services (Canada), Ltd. Kelly Properties, LLC Kelly Receivables Funding, LLC Kelly Receivables Services, LLC (a subsidiary of Kelly Properties, LLC) Kelly Services (Ireland), Ltd. (a subsidiary of Kelly Properties, LLC) State/Jurisdiction of Incorporation Business Name Canada Delaware Delaware Delaware Kelly Services Kelly Properties Kelly Receivables Funding Kelly Receivables Services Delaware Kelly Services Kelly Services (UK) Ltd. United Kingdom Kelly Services, Ltd. (a subsidiary of Kelly Services Management S.a.r.l.) Kelly Payroll Services Limited (a subsidiary of Kelly Services (UK) Ltd.) United Kingdom Kelly Services, Ltd. Kelly Services (Australia), Ltd. Kelly Services (New Zealand), Ltd. Kelly Services of Denmark, Inc. Delaware Delaware Delaware Kelly Services Kelly Services Kelly Services Kelly Services (Nederland), B.V. Netherlands Kelly Services Kelly Administratiekantoor, B.V. (a subsidiary of Kelly Services (Nederland) B.V.) Kelly Managed Services (Nederland) B.V. (a subsidiary of Kelly Services (Nederland) B.V.) Kelly Services Norge AS (a subsidiary of Kelly Services Management S.a.r.l.) Kelly Services Management AS (a subsidiary of Kelly Services Norge AS) Kelly Services Finland AB (a subsidiary of Kelly Services Norge AS) Kelly Services Mexico, S.A. de C. V. (a subsidiary of Kelly Services, Inc. and Kelly Properties, LLC.) Netherlands Kelly Services Netherlands Kelly Services Norway Norway Finland Mexico Kelly Services Kelly Services Kelly Services Kelly Services Outsourcing de Servicios y Manufactura, S.A. Mexico Kelly Services (a subsidiary of Kelly Services Mexico, S.A. de C.V. and Kelly Properties, LLC.) QSM, S.A. de C.V. Mexico Kelly Services (a subsidiary of Kelly Services Mexico, S.A. de C.V. and Kelly Properties, LLC.) 79 SUBSIDIARIES OF REGISTRANT Kelly Services, Inc. Subsidiary State/Jurisdiction of Incorporation Business Name Kelly Services (Suisse), SA Switzerland Kelly Services Kelly Services Management S.a.r.l. Switzerland Kelly Services Kelly Services France, S.A.S. (a subsidiary of Kelly Services Management S.a.r.l.) Kelly Services, S.A.S. (a subsidiary of Kelly Services France, S.A.S.) Competences RH, S.a.r.l. (a subsidiary of Kelly Services France, S.A.S.) France France France Kelly Services Kelly Services Competences RH Kelly Services Luxembourg, S.a.r.l. Luxembourg Kelly Services Kelly Outsourcing & Consulting Group, S.a.r.l. Luxembourg Kelly Services (a subsidiary of Kelly Services Luxembourg, S.a.r.l.) Kelly Services S.p.A. (a subsidiary of Kelly Properties, LLC and Kelly Services, Inc.) Kelly Management Services, S.r.l. (a subsidiary of Kelly Services S.p.A.) Kelly Services Seleccion y Formacion, S.L. Kelly Services Empleo Empresa de Trabajo Temporal, S.L. (a subsidiary of Kelly Services Seleccion y Formacion, S.L.) Kelly Services CIS, Inc. LLC Kelly Services CIS, Inc. Kelly Services Deutschland GmbH Kelly Services Consulting GmbH (a subsidiary of Kelly Services Deutschland GmbH) Italy Italy Spain Spain Delaware Russia Germany Germany Kelly Services Kelly Management Services Kelly Services Kelly Services Kelly Services Kelly Services Kelly Services Kelly Services Kelly Services GmbH & Co. OHG Germany Kelly Services (subsidiary of Kelly Services Consulting GmbH and Kelly Services Deutschland GmbH) access KellyOCG GmbH (a subsidiary of Kelly Services Deutschland GmbH) Germany access access Recruiting Services GmbH (a subsidiary of access KellyOCG GmbH) Austria access Kelly Services Interim (Belgium) SPRL Belgium Kelly Services (a subsidiary of Kelly Services, Inc. and Kelly Properties, LLC.) 80 SUBSIDIARIES OF REGISTRANT Kelly Services, Inc. Subsidiary State/Jurisdiction of Incorporation Business Name Kelly Services Outsourcing and Consulting Group S.A., Belgium Kelly Services N.V. (a subsidiary of Kelly Services, Inc. and Kelly Properties, LLC.) Kelly Services Sverige AB Kelly Services AB (a subsidiary of Kelly Services Sverige AB) Sweden Sweden Kelly Services Kelly Services Kelly Services — Empressa De Trabalho Temporario, Portugal Kelly Services Unipessoal, Lda. Kelly Services — Gestao De Processos, Lda. Portugal Kelly Services (a subsidiary of Kelly Services — Empressa De Trabalho Temporario, Unipessoal, Lda. and Kelly Services, Inc.) Kelly Services Hungary Staffing, LLC Hungary Kelly Services (a subsidiary of Kelly Services, Inc. and Kelly Properties, LLC.) LLC Kelly Services Ukraine Ukraine Kelly Services Kelly Services Czech Republic, s.r.o. Czech Republic Talents Kelly Services Poland Sp.zo.o. Poland Talents Kelly Services Outsourcing and Consulting Group FZ-LLC United Arab Emirates Kelly Services Toner Graham Limited (a subsidiary of Kelly Services (UK) Ltd.) Kelly Services (Singapore) Pte. Ltd. BTI Consultants Pte. Ltd. (a subsidiary of Kelly Services (Singapore) Pte. Ltd.) United Kingdom Toner Graham Singapore Singapore Kelly Services BTI Consultants P-Serv Pte. Ltd. Singapore P-Serv (a subsidiary of Kelly Services (Singapore) Pte. Ltd.) Shanghai Kelly Services Human Resource Co., Ltd. China P-Serv (a subsidiary of P-Serv Pte. Ltd.) P-Serv (Hong Kong) Ltd. (a subsidiary of P-Serv Pte. Ltd.) Hong Kong Kelly Services Nanchang Kelly Services Human Resources Co., Ltd. China P-Serv (a subsidiary of P-Serv (Hong Kong) Ltd. and Nanchang) Personnel Co. Ltd.) Eradekad SDN. BHD. Kelly Services (Malaysia), SDN. BHD. (a subsidiary of Eradekad SDN. BHD. and Kelly Services, Inc.) Malaysia Malaysia Kelly Services Kelly Services 81 SUBSIDIARIES OF REGISTRANT Kelly Services, Inc. Subsidiary State/Jurisdiction of Incorporation Business Name Business Trends Staffing Services, SDN. BHD Malaysia Kelly Services (a subsidiary of Kelly Services (Malaysia), SDN. BHD Agensi Pekerjaan BTI Consultants SDN. BHD. (a subsidiary of Eradekad SDN. BHD. and Kelly Services, Inc.) Era Tenage Sdn. Bhd Agensi Pekerjaan Kerjaya Sukses Sdn. Bhd BTI Consultants (India) Private Limited (a subsidiary of Kelly Services, Inc. and Kelly Properties, LLC.) Malaysia BTI Consultants Malaysia Malaysia India Kelly Services Kelly Services BTI Consultants Kelly Services (India) Pvt. Ltd. (a subsidiary of BTI Consultants (India) Pvt. Ltd.) India Kelly Services BTI Consultants Hong Kong Limited Kelly Services Hong Kong Limited (a subsidiary of Kelly Services, Inc. and Kelly Properties, LLC.) Hong Kong Hong Kong BTI Consultants Kelly Services Kelly Services Holding (Thailand) Co. Ltd. Thailand Kelly Services (a subsidiary of Kelly Services, Inc., Kelly Properties, LLC, Kelly Services Denmark, Inc., Kelly Services (New Zealand), Ltd., Kelly Services (Ireland), Ltd., Kelly Services (Australia), Ltd., and Thai Equity Management & Services Ltd.) BTI Executive Placement (Thailand) Co. Ltd. Thailand BTI Consultants (a subsidiary of Kelly Services Holding (Thailand) Co. Ltd., Kelly Services, Inc., Kelly Properties, LLC, Kelly Services of Denmark, Inc., Kelly Services (New Zealand), Ltd., Kelly Services (Ireland), Ltd., and Kelly Services (Australia), Ltd.) Kelly Services Staffing & Recruitment (Thailand) Co., Ltd. (a subsidiary of Kelly Services Holding (Thailand) Co. Ltd., Kelly Services, Inc., Kelly Properties, LLC, Kelly Services of Denmark, Inc., Kelly Services (New Zealand), Ltd., Kelly Services (Ireland), Ltd., and Kelly Services (Australia), Ltd.) Thailand Kelly Services PT Kelly Services Indonesia Ltd. Indonesia BTI Consultants (a subsidiary of Kelly Services, Inc. and Kelly Properties, LLC.) Kelly Services Japan, Inc. BTI Consultants Korea, Ltd. Kelly Investment and Consulting (Shanghai) Co., Ltd. Japan Korea China Kelly Services BTI Consultants Kelly Investment and Consulting 82 CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM We hereby consent to the incorporation by reference in the Registration Statements on Form S-3 (Nos. 333- 162215 and 333-140196) and S-8 (Nos. 33-51239, 333-114837, 33-48782 and 333-125091) of Kelly Services, Inc. of our report dated February 18, 2010 relating to the financial statements, financial statement schedule and the effectiveness of internal control over financial reporting, which appears in this Form 10-K. Exhibit 23 /s/ PricewaterhouseCoopers LLP PricewaterhouseCoopers LLP Detroit, Michigan February 18, 2010 83 POWER OF ATTORNEY Exhibit 24 Each of the undersigned directors of Kelly Services, Inc. does hereby appoint Patricia Little and Daniel T. Lis, signing singly, his or her true and lawful attorneys, to execute for and on behalf of the undersigned Form 10-K Annual Report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 for the fiscal year ending January 3, 2010, to be filed with the Securities and Exchange Commission in Washington, D.C. under the provisions of the Securities Exchange Act of 1934, as amended, and any and all amendments to said Form 10-K whether said amendments add to, delete from, or otherwise alter the Form 10-K, or add to or withdraw any exhibit or exhibits, schedule or schedules to be filed therewith, and any and all instruments necessary or incidental in connection therewith, hereby granting unto said attorneys and each of them full power and authority to do and perform in the name and on behalf of each of the undersigned, and in any and all capacities, every act and thing whatsoever required or necessary to be done in the exercise of any of the rights and powers herein granted, as fully and to all intents and purposes as each of the undersigned might or could do in person, hereby ratifying and approving the acts of said attorneys and each of them. IN WITNESS WHEREOF the undersigned have caused this Power of Attorney to be executed as of this 18th day of February, 2010. /s/ Terence E. Adderley Terence E. Adderley /s/ Carl T. Camden Carl T. Camden /s/ Jane E. Dutton Jane E. Dutton /s/ Maureen A. Fay, O.P. Maureen A. Fay, O.P. /s/ Verne G. Istock Verne G. Istock /s/ Leslie A. Murphy Leslie A. Murphy /s/ Donald R. Parfet Donald R. Parfet /s/ B. Joseph White B. Joseph White 84 Exhibit 31.1 CERTIFICATIONS I, Carl T. Camden, certify that: 1. I have reviewed this annual report on Form 10-K of Kelly Services, Inc.; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: (a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; (b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; (c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions): (a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: February 18, 2010 /s/ Carl T. Camden Carl T. Camden President and Chief Executive Officer 85 Exhibit 31.2 CERTIFICATIONS I, Patricia Little, certify that: 1. I have reviewed this annual report on Form 10-K of Kelly Services, Inc.; 2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; 3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: (a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; (b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; (c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions): (a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and (b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: February 18, 2010 /s/ Patricia Little Patricia Little Executive Vice President and Chief Financial Officer 86 Exhibit 32.1 CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 In connection with the Annual Report of Kelly Services, Inc. (the “Company”) on Form 10-K for the period ended January 3, 2010 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Carl T. Camden, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that: (1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and (2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Date: February 18, 2010 /s/ Carl T. Camden Carl T. Camden President and Chief Executive Officer A signed original of this written statement required by Section 906 has been provided to Kelly Services, Inc. and will be retained by Kelly Services, Inc. and furnished to the Securities and Exchange Commission or its staff upon request. 87 Exhibit 32.2 CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 In connection with the Annual Report of Kelly Services, Inc. (the “Company”) on Form 10-K for the period ended January 3, 2010 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Patricia Little, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that: (1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and (2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. Date: February 18, 2010 /s/ Patricia Little Patricia Little Executive Vice President and Chief Financial Officer A signed original of this written statement required by Section 906 has been provided to Kelly Services, Inc. and will be retained by Kelly Services, Inc. and furnished to the Securities and Exchange Commission or its staff upon request. 88 C o r p o r a t e i n f o r m a t i o n BoARd of diReCtoRs exeCutive offiCeRs terenCe e. adderley Chairman Carl t. Camden President and Chief Executive Officer Jane e. dutton Robert L. Kahn, Distinguished University Professor of Business Administration and Psychology University of Michigan maureen a. fay, o.p., ph.d. President Emeritus University of Detroit Mercy verne g. istoCk Retired Chairman and President Bank One Corporation leslie a. murpHy, Cpa President and Chief Executive Officer Murphy Consulting, Inc. donald r. parfet Lead Director Managing Director Apjohn Group, LLC b. JosepH WHite James F. Towey Professor of Business and Leadership University of Illinois at Urbana – Champaign Carl t. Camden President and Chief Executive Officer george s. Corona Executive Vice President and Chief Operating Officer miCHael l. durik Executive Vice President and Chief Administrative Officer patriCia a. little Executive Vice President and Chief Financial Officer miCHael s. Webster Executive Vice President and General Manager, Americas leif agnéus Senior Vice President and General Manager, EMEA miCHael e. debs Senior Vice President, Controller, and Chief Accounting Officer rolf e. kleiner Senior Vice President and General Manager, Outsourcing & Consulting Group daniel t. lis Senior Vice President, General Counsel, and Corporate Secretary antonina m. ramsey Senior Vice President, Global Human Resources dHirendra sHantilal Senior Vice President and General Manager, APAC stoCkholdeR infoRmAtion Corporate Headquarters 999 West Big Beaver Road Troy, Michigan 48084-4782 (248) 362-4444 www.kellyservices.com transfer agent and registrar BNY Mellon 480 Washington Boulevard Jersey City, New Jersey 07310-1900 Toll Free (U.S. and Canada) (866) 249-2607 (800) 231-5469 TDD for Hearing Impaired (201) 680-6578 Foreign Stockholders (201) 680-6610 TDD Foreign Stockholders Web site: www.bnymellon.com/shareowner/isd independent registered publiC aCCounting firm PricewaterhouseCoopers LLP 1900 St. Antoine Street Detroit, Michigan 48226 annual meeting The Annual Meeting of Stockholders will be held on May 12, 2010, at 11:00 a.m. Eastern Daylight Time, at the Corporate Headquarters of the Company. dividend reinvestment and direCt stoCk purCHase plan Registered stockholders of Kelly’s Class A common stock can purchase additional shares through the Dividend Reinvestment and Direct Stock Purchase Plan. For more information about the plan or to enroll, visit www.kellyservices.com. additional information For more information, including financial documents such as annual reports, Form 10-Ks, and copies of the Company’s Code of Business Conduct and Ethics, contact: James M. Polehna Senior Director, Investor Relations and Assistant Secretary Kelly Services, Inc. 999 West Big Beaver Road Troy, Michigan 48084-4782 (248) 244-4586 stoCk listings Kelly Services Class A and Class B common stock trade on the NASDAq Global Select MarketSM under the symbols: KELYA and KELYB. soCial responsibility Since our founding in 1946, Kelly Services has embodied the true spirit of social responsibility in its culture and organizational values. Through our core business of connecting individuals with the right job opportunities, we seek to improve the quality of life for employees, their families, and the communities we serve around the world. At Kelly, we embrace public accountability and recognize our role in working for the betterment of society— whether ensuring equal employment opportunities, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. To learn more about Kelly’s efforts, visit www.kellyservices.com in the section titled “About Us.” Recyclable © 2010 Kelly Services, Inc. 999 West Big Beaver Road Troy, Michigan 48084-4782 (248) 362-4444 www.kellyservices.com 

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