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Oi S.A.

oibr-c · NYSE Communication Services
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Ticker oibr-c
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Sector Communication Services
Industry Telecommunications Services
Employees 10,000+
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FY2019 Annual Report · Oi S.A.
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As filed with the Securities and Exchange Commission on April 30, 2020 

UNITED STATES 
SECURITIES AND EXCHANGE COMMISSION 
Washington, D.C. 20549 

FORM 20-F 

☐ REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR 12(g) OF THE SECURITIES EXCHANGE ACT 

OF 1934 

OR 

☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 

For the fiscal year ended December 31, 2019 

OR 

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 

OR 

☐ SHELL COMPANY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 

1934 

Commission file number: 001-15256 

Oi S.A. – In Judicial Reorganization 

(Exact Name of Registrant as Specified in Its Charter) 

N/A
(Translation of Registrant’s Name into English)

The Federative Republic of Brazil
(Jurisdiction of Incorporation or Organization)

Rua Humberto de Campos, 425 
Leblon, Rio de Janeiro, RJ, Brazil 22430-190 
(Address of Principal Executive Offices) 

Camille Loyo Faria 
Investor Relations Officer 
Rua Humberto de Campos, 425 
8º andar 
Leblon, Rio de Janeiro, RJ, Brazil 22430-190 
Tel: +55 21 3131-2918 
invest@oi.net.br 
(Name, Telephone, E-mail and/or Facsimile number and Address of Company Contact Person) 

Securities registered or to be registered pursuant to section 12(b) of the Act: 

Title of Each Class
Common Shares, without par value, each represented by 
American Depositary Shares

Trading Symbol
OIBR.C

Name of Each Exchange on which Registered
New York Stock Exchange

Securities registered or to be registered pursuant to Section 12(g) of the Act: Preferred Shares, without par value, each 

represented by American Depositary Shares 

Securities for which there is a reporting obligation pursuant to Section 15(d) of the Act: None 

The total number of issued and outstanding shares of each class of stock of Oi S.A. – In Judicial Reorganization as of 

December 31, 2019 was: 

5,764,447,760 common shares, without par value 
155,727,241 preferred shares, without par value 

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities 

Act.    Yes ☒    No ☐

If this report is an annual or transition report, indicate by check mark if the registrant is not required to file reports pursuant to 

Section 13 or 15(d) of the Securities Exchange Act of 1934.    Yes ☐    No ☒

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by section 13 or 15(d) of the Securities 
Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), 
and (2) has been subject to such filing requirements for the past 90 days.    Yes ☒    No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted 
pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the 
registrant was required to submit such files). Yes ☒    No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, or a non-accelerated filer. See 

definition of “accelerated filer and large accelerated filer” in Rule 12b-2 of the Exchange Act. (Check one): 

Large accelerated filer  ☒    Accelerated filer  ☐    Non-accelerated filer  ☐

Emerging growth company  ☐

If an emerging growth company that prepares its financial statements in accordance with U.S. GAAP, indicate by check mark if 

the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting 
standards† provided pursuant to Section 13(a) of the Exchange Act.  ☐

Indicate by check mark which basis of accounting the registrant has used to prepare the financial statements included in this filing: 

U.S. GAAP  ☐

International Financial Reporting Standards as issued
by the International Accounting Standards Board  ☒

Other  ☐

If “Other” has been checked in response to the previous question, indicate by check mark which financial statement item the 

registrant has elected to follow.    ☐ Item 17    ☐ Item 18 

If this is an annual report, indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the 

Exchange Act).    Yes ☐    No ☒

Indicate by check mark whether the registrant has filed all documents and reports required to be filed by Sections 12, 13 or 15(d) 

of the Securities Exchange Act of 1934 subsequent to distribution of securities under a plan confirmed by a court.    Yes ☒    No ☐

TABLE OF CONTENTS 

PRESENTATION OF FINANCIAL AND OTHER INFORMATION
CAUTIONARY STATEMENT WITH RESPECT TO FORWARD-LOOKING STATEMENTS
PART I

Item 1.   Identity of Directors, Senior Management and Advisers
Item 2.   Offer Statistics and Expected Timetable
Item 3.   Key Information
Item 4.   Information on the Company
Item 4A.   Unresolved Staff Comments
Item 5.   Operating and Financial Review and Prospects
Item 6.   Directors, Senior Management and Employees
Item 7.   Major Shareholders and Related Party Transactions
Item 8.   Financial Information
Item 9.   The Offer and Listing
Item 10.   Additional Information
Item 11.   Quantitative and Qualitative Disclosures about Market Risk
Item 12.   Description of Securities Other Than Equity Securities

PART II

Item 13.   Defaults, Dividend Arrearages and Delinquencies
Item 14.   Material Modifications to the Rights of Security Holders and Use of Proceeds
Item 15.   Controls and Procedures
Item 16A.   Audit Committee Financial Expert
Item 16B.   Code of Ethics
Item 16C.   Principal Accountant Fees and Services
Item 16D.   Exemptions from the Listing Standards for Audit Committees
Item 16E. Purchases of Equity Securities by the Issuer and Affiliated Purchasers
Item 16F.  Change in Registrant’s Certifying Accountant
Item 16G.   Corporate Governance
Item 16H.   Mine Safety Disclosure

PART III

Item 17.   Financial Statements
Item 18.   Financial Statements
Item 19.   Exhibits

SIGNATURES

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PRESENTATION OF FINANCIAL AND OTHER INFORMATION 

All references herein to “real,” “reais” or “R$” are to the Brazilian real, the official currency of Brazil. All references to “U.S. 

dollars,” “dollars” or “US$” are to U.S. dollars. 

Financial Statements 

We maintain our books and records in reais. Our consolidated financial statements as of December 31, 2019 and 2018 and as of 

and for the years ended December 31, 2019, 2018 and 2017, and the related notes thereto, which we refer to as our audited consolidated 
financial statements, are included in this annual report. 

We have prepared our audited consolidated financial statements in accordance with the International Financial Reporting 
Standards, or IFRS, as issued by the International Accounting Standards Board, or the IASB, under the assumption that we will 
continue as a going concern and in compliance with the legal requirements applicable to a judicial reorganization. Our audited 
consolidated financial statements as of December 31, 2019 and 2018 and for the years ended December 31, 2019, 2018 and 2017 have 
been audited in accordance with the Public Company Accounting Oversight Board, or PCAOB, standards. 

The RJ Proceedings are aimed at ensuring the continuation of our company as a going concern. This continuity was strengthened 
with the approval of the RJ Plan and, as a result, the borrowings and financing were novated and the related balances were recalculated 
under the terms and conditions of the RJ Plan. The continuity of our company as a going concern is ultimately depending on the 
successful outcome of the RJ Proceedings and the realization of other forecasts of our company. 

Our company has been successfully discharging the obligations set forth in the RJ Proceedings and even though there are no 
indications in this regard, we emphasize that these conditions and circumstances indicate, by their own nature, uncertainties that may 
affect the success of the RJ Proceedings and possibly cast doubts as to our ability to continue as a going concern. As at December 31, 
2019 and after the implementation of the RJ Plan, total shareholders’ equity was R$17,797 million, loss for the year then ended was 
R$9,095 million, and working capital (consisting of current assets less current liabilities) totaled R$6,157 million. As at December 31, 
2018 and after the recognition of the effects of the RJ Plan, total shareholders’ equity was R$22,896 million, profit for the year then 
ended was R$24,616 million, and working capital totaled R$10,624 million. 

Since December 2019, a novel strain of coronavirus (SARS-CoV-2, referred to as “COVID-19”) has spread throughout the world. 
On January 31, 2020, the World Health Organization announced that COVID-19 was a global health emergency and on March 3, 2020, 
the World Health Organization categorized COVID-19 as a pandemic. 

As of the date of this annual report, we have not been able to quantify any material impacts related to COVID-19 and it is too soon 
to accurately determine the extent of its medium- and long-term impacts on the global and Brazilian economic scenarios. However, as it 
is not possible yet to predict the duration and effects of this crisis, there is a risk of material impacts on our operations and sales, 
particularly our fiber-to-the-home network expansion. For more details see “Item 5. Operating and Financial Review and 
Prospects—Principal Factors Affecting Our Financial Condition and Results of Operations—Potential Effects of the COVID-19 
Pandemic.” 

Additionally, our debt instruments with BNDES contain financial covenants that require Oi to maintain five specified financial 

ratios, measured on a quarterly basis. Under these debt instruments, BNDES has the right to accelerate the debt if, at the date the 
financial covenants are tested, we are not in compliance with any two of these ratios. At December 31, 2019, we were in compliance 
with these financial covenants. 

1 

As a result of the depreciation of the real subsequent to December 31, 2019, partially due to the COVID-19 pandemic and the 

public health measures adopted to combat the pandemic in Brazil and internationally, and the related effects on our U.S. dollar-
denominated indebtedness and interest expenses, we believed that it was probable that as of March 31, 2020, we would not be in 
compliance with more than one of these financial ratios. In anticipation of these ratio breaches, on March 30, 2020 we obtained a 
waiver from BNDES. 

For our fiscal year ended December 31, 2010, we included financial statements prepared under IFRS as part of our annual report 

on Form 20-F, applying IFRS 1, “First-time Adoption of International Reporting Standards,” considering that our previous primary 
GAAP was Brazilian GAAP and that January 1, 2009 was the date of transition to IFRS. Consequently, as we are not an IFRS first-time 
adopter, we have included a reconciliation from U.S. GAAP to IFRS for the comparative balance sheet (i.e., as of December 31, 2018) 
and comparative income statement periods preceding the most recent fiscal year (i.e., for the year ended December 31, 2018) in our 
audited consolidated financial statements to present the changes in the basis of presentation. 

We are also required to prepare financial statements in accordance with accounting practices adopted in Brazil, or Brazilian 

GAAP, which are based on: 

•

•

•

the Brazilian Corporate Law (as defined below); 

the rules and regulations of the Brazilian Securities Commission (Comissão de Valores Mobiliários), or the CVM, and the 
Brazilian Federal Accounting Council (Conselho Federal de Contabilidade); and 

the accounting standards issued by the Brazilian Accounting Pronouncements Committee (Comitê de Pronunciamentos 
Contábeis). 

Certain Defined Terms 

General 

Unless otherwise indicated or the context otherwise requires, all references to: 

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

“our company,” “we,” “our,” “ours,” “us” or similar terms are to Oi and its consolidated subsidiaries; 

“ADSs” are to Common ADSs and Preferred ADSs; 

“Africatel” are to Africatel Holdings B.V., an indirect subsidiary of Oi of which Oi’s wholly-owned subsidiary, Africatel 
GmbH & Co KG, holds 86% of the equity stock; 

“ANATEL” are to the Brazilian National Telecommunications Agency (Agência Nacional de Telecomunicações); 

“Bratel” are to Bratel S.à r.l.; 

“Brazil” are to the Federative Republic of Brazil; 

“Brazilian Corporate Law” are to, collectively, Brazilian Law No. 6,404/76, as amended; 

“Brazilian government” are to the federal government of the Federative Republic of Brazil; 

“Common ADSs” are to American Depositary Shares, each representing five Common Shares; 

“Common Shares” are to common shares of Oi; 

“Copart 4” are to Copart 4 Participações S.A. – In Judicial Reorganization, an indirect wholly-owned subsidiary of Oi prior 
to its merger with and into Telemar in January 2019; 

“Copart 5” are to Copart 5 Participações S.A. – In Judicial Reorganization, a direct wholly-owned subsidiary of Oi prior to 
its merger with and into Oi in March 2019; 

“Oi” are to Oi S.A. – In Judicial Reorganization; 

“Oi Coop” are to Oi Brasil Holdings Coöperatief U.A. – In Judicial Reorganization, a direct wholly-owned subsidiary of 
Oi; 

“Oi Mobile” are to Oi Móvel S.A. – In Judicial Reorganization, an indirect wholly-owned subsidiary of Oi; 

“Pharol” are to Pharol, SGPS, S.A. (formerly known as Portugal Telecom, SGPS, S.A.); 

“Preferred ADSs” are to American Depositary Shares, each representing one Preferred Share; 

“Preferred Shares” are to preferred shares of Oi; 

2 

•

•

•

•

•

“PTIF” are to Portugal Telecom International Finance B.V. – In Judicial Reorganization, a direct wholly-owned subsidiary 
of Oi, which PT Portugal transferred to us in anticipation of our sale of PT Portugal in 2015; 

“PT Portugal” are to PT Portugal, SGPS, S.A., which we acquired on May 5, 2014 and sold on June 2, 2015; 

“Telemar” are to Telemar Norte Leste S.A. – In Judicial Reorganization, a direct wholly-owned subsidiary of Oi; 

“TmarPart” are to Telemar Participações S.A., which, prior to the capital increase of Oi on May 5, 2014, was the direct 
controlling shareholder of Oi and which merged with and into Oi on September 1, 2015; and 

“TNL” are to Tele Norte Leste Participações S.A., a company that was directly controlled by TmarPart prior to its merger 
with and into Oi on February 27, 2012. 

Judicial Reorganization 

The following defined terms relate to our global judicial reorganization. For more information, see “Item 4. Information on the 

Company—Our Recent History and Development—Our Judicial Reorganization Proceedings.” Unless otherwise indicated or the 
context otherwise requires, all references to: 

•

•

•

•

•

•

•

•

•

•

•

•

•

“ADWs” are to American Depositary Warrants; 

“Brazilian Bankruptcy Law” are to Brazilian Law No. 11,101 of June 9, 2005; 

“Brazilian Confirmation Date” are to February 5, 2018, the date in which the Brazilian Confirmation Order was published 
in the Official Gazette of the State of Rio de Janeiro (Diário Oficial do Estado do Rio de Janeiro); 

“Brazilian Confirmation Order” are to the order entered by the RJ Court on January 8, 2018, ratifying and confirming the 
RJ Plan, but modifying certain provisions of the RJ Plan; 

“Capitalization of Credits Capital Increase” are to the capital increase of R$10,600,097,221.00 through the issuance of 
1,514,299,603 newly issued Common Shares and 116,480,467 Warrants, paid for by conversion of claims of holders of 
beneficial interests in the bonds issued by Oi, Oi Coop and PTIF that individualized their unsecured claims evidenced by 
bonds issued by Oi, Oi Coop and PTIF in accordance with the procedures established in the RJ Plan and by the RJ Court 
with unsecured claims greater than US$750,000.00 (or the equivalent in other currencies) into Common Shares of Oi, 
pursuant to Section 4.3.3.5 of the RJ Plan; 

“Default Recovery” are to the general treatment provided for unsecured credits under the RJ Plan; 

“Defaulted Bonds” are to the bonds issued by Oi, Oi Coop and PTIF that were outstanding on the date of the 
commencement of the RJ Proceedings; 

“GCM” are to a General Creditors’ Meeting of creditors of our company recognized by the RJ Court. A GCM was held on 
December 19 and 20, 2017 to consider and vote on the RJ Plan; 

“RJ Court” are to the 7th Commercial Court of the Judicial District of the State Capital of Rio de Janeiro, Brazil. The RJ 
Court is adjudicating the judicial reorganization proceedings in Brazil involving the RJ Debtors; 

“RJ Debtors” are to Oi, Telemar, Oi Mobile, Oi Coop, PTIF, Copart 4 and Copart 5; 

“RJ Plan” are to the judicial reorganization plan, as amended, of the RJ Debtors that was filed with the RJ Court and, on 
December 20, 2017, approved by a significant majority of creditors of each class present at the GCM held on December 19 
and 20, 2017; 

“RJ Proceedings” are to the Brazilian proceedings for judicial reorganization (recuperação judicial) involving the RJ 
Debtors that are being adjudicated by the RJ Court, pursuant to a joint voluntary petition for judicial reorganization 
pursuant to the Brazilian Bankruptcy Law filed by the RJ Debtors with the RJ Court initially on June 20, 2016. On June 29, 
2016, the RJ Court granted the processing of the RJ Proceedings of the RJ Debtors; and 

“Warrants” are to warrants (bonus de subscrição) to acquire newly issued Common Shares of Oi, which Warrants may 
distributed in the form of American Depository Warrants, as further described in Section 4.3.3.6 of the RJ Plan. 

3 

Financial Restructuring 

In June 2016, after considering the challenges arising from our economic and financial situation in connection with the maturity 

schedule of our financial debts, the threats to our cash flows represented by imminent attachments or freezing of assets in judicial 
lawsuits, and the urgent need to adopt measures that protect our company, we concluded that filing of a request for judicial 
reorganization (recuperação judicial) in Brazil would be the most appropriate course of action (1) to preserve the continuity of our 
offering of quality services to our customers, within the rules and commitments undertaken with ANATEL, (2) to preserve the value of 
our company, (3) to maintain the continuity of our operations and corporate activities in an organized manner that protects the interests 
of our company, customers, shareholders and other stakeholders, and (4) to protect our cash and cash equivalents. 

On June 20, 2016, Oi, together with the other RJ Debtors, filed a joint voluntary petition for judicial reorganization pursuant to the 

Brazilian Bankruptcy Law with the RJ Court, pursuant to an urgent measure approved by our board of directors. 

On December 19 and 20, 2017, a GCM was held to consider approval of the RJ Plan. This GCM concluded on December 20, 2017 

following the approval of the RJ Plan reflecting amendments to the RJ Plan presented at this GCM as negotiated during the course of 
this GCM. 

On January 8, 2018, the RJ Court entered the Brazilian Confirmation Order, ratifying and confirming the RJ Plan, according to its 

terms, but modifying certain provisions of the RJ Plan. The Brazilian Confirmation Order was published in the Official Gazette of the 
State of Rio de Janeiro on February 5, 2018, the Brazilian Confirmation Date. 

The Brazilian Confirmation Order, according to its terms, is binding on all parties as long as its effects are not stayed. By 
operation of the RJ Plan and the Brazilian Confirmation Order, the unsecured claims against the RJ Debtors have been novated and 
discharged under Brazilian law and holders of such claims have received the recoveries set forth in the RJ Plan in exchange for their 
claims in accordance with the terms and conditions of the RJ Plan. For more information regarding the RJ Proceedings, see “Item 4. 
Information on the Company—Our Recent History and Development—Our Judicial Reorganization Proceedings.” 

During 2018, the restructuring of the RJ Debtor’s financial debt in accordance with the applicable terms and conditions set forth in 

the RJ Plan was concluded. 

In January 2019, we completed a preemptive offering of Common Shares as contemplated by Section 6 of the RJ Plan under 

which we issued and sold 3,225,806,451 Common Shares for an aggregate purchase price of R$4,000 million. 

The Brazilian Bankruptcy Law provides that the RJ Proceedings and the judicial supervision of the RJ Debtors may be terminated 
on the second anniversary of the Brazilian Confirmation Date if the RJ Court determines that all obligations provided for in the RJ Plan 
have been satisfied based on the analysis of compliance with the RJ Plan. 

On December 6, 2019, we filed a petition with the RJ Court requesting that the judicial supervision of the RJ Debtors not be 
terminated on February 5, 2020, the second anniversary of the Brazilian Confirmation Date, in order to allow us to continue to execute 
the RJ Plan and remain focused on our strategic transformation. Notwithstanding the conclusion of the restructuring of the RJ Debtor’s 
financial debt in accordance with the applicable terms and conditions set forth in the RJ Plan, we presented to the RJ Court 
circumstances related to the complexity inherent to the magnitude of the RJ Proceedings and the ongoing reforms in the legal-regulatory 
environment, which we believe require additional measures yet to be implemented under the RJ Proceedings. 

On February 27, 2020, we filed a petition with the RJ Court requesting that we be permitted to submit to our creditors for their 
consideration and deliberation at a new general creditors’ meeting a proposed amendment to the RJ Plan designed to achieve greater 
operational and financial flexibility for our company to continue with investments and the fulfillment of our strategic plan. At the new 
general creditors’ meeting, only creditors of the RJ Debtors that held credits and had voting rights at the time of the original GCM and 
who continued to hold an interest in the debt obligations or equity securities of the RJ Debtors on February 27, 2020 will be entitled to 
vote. 

4 

On March 6, 2020, the RJ Court issued a decision granting our request to hold a new general creditors’ meeting to deliberate on a 

proposed amendment to the RJ Plan. The RJ Court required that: 

•

•

the RJ Debtors must submit the proposed amendment to the RJ Plan to the RJ Court on or prior to September 8, 2020; and 

the new general creditors’ meeting organized by Escritório de Advocacia Arnoldo Wald e Advogados Associados, the 
judicial administrator of the RJ Debtors, or the Judicial Administrator, must take place within 60 days from the date of 
submission of the proposed amendment to the RJ Plan to the RJ Court by the RJ Debtors. 

We intend to seek to amend the RJ Plan in order to facilitate asset sales contemplated by our strategic plan, including the potential 

sale of our mobile business and the proposed sales of other non-core assets. We continue to discuss the terms of the proposed 
amendment with various constituencies of our company and can provide no assurances with respect to the specific terms of the 
proposed amendment that will be presented to the RJ Court. 

Market Share and Other Information 

We make statements in this annual report about our market share and other information relating to the telecommunications 
industry in Brazil. We have made these statements on the basis of information obtained from third-party sources and publicly available 
information that we believe are reliable, such as information and reports from ANATEL, among others. Notwithstanding any 
investigation that we may have conducted with respect to the market share, market size or similar data provided by third parties or 
derived from industry or general publications, we assume no responsibility for the accuracy or completeness of any such information. 

Rounding 

We have made rounding adjustments to reach some of the figures included in this annual report. As a result, numerical figures 

shown as totals in some tables may not be arithmetic aggregations of the figures that precede them. 

5 

CAUTIONARY STATEMENT WITH RESPECT TO FORWARD-LOOKING STATEMENTS 

This annual report contains forward-looking statements. Some of the matters discussed concerning our business operations and 
financial performance include forward-looking statements within the meaning of the U.S. Securities Act of 1933, as amended, or the 
Securities Act, or the U.S. Securities Exchange Act of 1934, as amended, or the Exchange Act. 

Statements that are predictive in nature, that depend upon or refer to future events or conditions or that include words such as 
“expects,” “anticipates,” “intends,” “plans,” “believes,” “estimates” and similar expressions are forward-looking statements. Although 
we believe that these forward-looking statements are based upon reasonable assumptions, these statements are subject to several risks 
and uncertainties and are made in light of information currently available to us. 

Many important factors could cause our actual results to differ substantially from those anticipated in our forward-looking 

statements, including, among other things:

•

•

•

•

•

•

•

•

•

•

•

•

material adverse changes in economic conditions in Brazil or the other countries in which we have operations and 
investments; 

the Brazilian government’s telecommunications policies that affect the telecommunications industry and our business in 
Brazil in general, including issues relating to the remuneration for the use of our network in Brazil, and changes in or 
developments of ANATEL regulations applicable to us; 

the cost and availability of financing; 

any judicial action that overturns or modifies the Brazilian Confirmation Order or declares the RJ Debtors bankrupt under 
Brazilian law and requires their liquidation; 

the effects of intense competition in Brazil and the other countries in which we have operations and investments; 

the general level of demand for, and changes in the market prices of, our services; 

our ability to implement our corporate strategies in order to expand our customer base and increase our average revenue per 
user; 

political, regulatory and economic conditions in Brazil, notably with respect to inflation, exchange rate fluctuation of the 
real, interest rates fluctuation and the political environment in Brazil; 

the adverse effects of COVID-19, and public health measures adopted to combat the pandemic in Brazil and internationally, 
on our employees, our business operations (including our retail operations, our network operations, our network 
maintenance programs and our expansion programs), our third-party vendors and the ability of our customers to pay for 
services on a timely basis; 

the outcomes of legal and administrative proceedings to which we are or become a party; 

changes in telecommunications technology that could require substantial or unexpected investments in infrastructure or that 
could lead to changes in our customers’ behavior; and 

other factors identified or discussed under “Item 3. Key Information––Risk Factors.” 

Our forward-looking statements are not guarantees of future performance, and our actual results or other developments may differ 

materially from the expectations expressed in the forward-looking statements. As for forward-looking statements that relate to future 
financial results and other projections, actual results will be different due to the inherent uncertainty of estimates, forecasts and 
projections. Because of these uncertainties, potential investors should not rely on these forward-looking statements. 

We undertake no obligation to publicly update any forward-looking statement, whether as a result of new information, future 

events or otherwise. 

6 

ITEM 1.

IDENTITY OF DIRECTORS, SENIOR MANAGEMENT AND ADVISERS 

Not applicable. 

PART I 

ITEM 2.

OFFER STATISTICS AND EXPECTED TIMETABLE 

Not applicable. 

ITEM 3.

KEY INFORMATION 

Selected Financial Information 

The following selected financial data have been derived from our consolidated financial statements. The selected financial data as 

of December 31, 2019 and 2018 and for the years ended December 31, 2019, 2018 and 2017 have been derived from our audited 
consolidated financial statements included in this annual report. The selected financial data as of December 31, 2017 have been derived 
from our consolidated financial statements that are not included in this annual report. We have not included selected financial data as of 
or for the years ended December 31, 2016 and 2015 as such information cannot be provided on a restated basis without unreasonable 
effort or expense. 

The following selected financial data should be read in conjunction with our audited consolidated financial statements and the 

related notes thereto, “Item 5. Operating and Financial Review and Prospects” and “Presentation of Financial and Other Information.” 

Oi has not paid any dividends and/or interest attributable to shareholders’ equity since January 1, 2014. 

2019

For the Year Ended December 31,
2018
(in millions of reais, except per share amounts
and as otherwise indicated)

2017

Income Statement Data:
Net operating revenue
Cost of sales and services
Gross profit
Selling expenses
General and administrative expenses
Other operating income (expenses), net
Operating income (loss) before financial expenses, net, and taxes
Financial expenses, net
Income (loss) before taxes
Income tax and social contribution
Net income (loss)
Net income (loss) attributable to controlling shareholders
Net income (loss) attributable to non-controlling shareholders
Net income (loss) applicable to each class of shares(1):
Common shares basic and diluted
Preferred shares and ADSs basic and diluted
Net income (loss) per share:

Common shares – basic and diluted
Common ADSs – basic and diluted
Preferred shares and ADSs – basic and diluted

Weighted average shares outstanding (in thousands):

Common shares – basic and diluted
Preferred shares – basic and diluted

R$

R$
R$

20,136
(15,315) 
4,821
(3,548) 
(2,782) 
(1,469) 
(2,977) 
(6,110) 
(9,087) 
(8) 
(9,095) 
(9,000) 
(95) 

(8,765) 
(236) 

(1.51) 
(7.57) 
(1.51) 

R$

R$
R$

22,060
(16,179) 
5,881
(3,853) 
(2,739) 
(4,557) 
(5,268) 
26,609
21,341
3,275
24,616
24,591
24

22,036
2,555

16.39
81.94
16.39

R$ 23,790

(15,669) 
8,121
(4,103) 
(3,137) 
(3,243) 
(2,361) 
(3,197) 
(5,558) 
(1,099) 
R$ (6,656) 
R$ (6,365) 
(291) 

(4,896) 
(1,469) 

(9.42) 
(47.10) 
(9.42) 

5,788,447
155,615

1,344,686
155,915

519,752
155,915

(1)

Basic and diluted earnings per share have been calculated using the “two class method.” See note 22 to our audited consolidated financial statements included in 
this annual report. 

7 

Balance Sheet Data:
Cash and cash equivalents
Short-term investments
Trade accounts receivable, less allowance for doubtful accounts
Assets held for sale
Total current assets
Property, plant and equipment, net
Non-current judicial deposits
Intangible assets, net
Total assets
Short-term borrowings and financing (including current portion of long-term debt)
Short-term leases payables
Short-term trade payables
Liabilities of assets held for sale
Total current liabilities
Long-term borrowings and financing
Long-term leases payables
Total liabilities
Share capital
Shareholders’ equity

8 

2019

As of December 31,
2018
(in millions of reais)

2017

R$ 2,082
184
6,335
4,391
17,993
38,911
6,651
3,998
71,892
326
1,510
4,794
494
11,836
17,900
6,640
54,095
32,539
17,797

R$ 4,385
202
6,517
4,923
21,313
28,426
7,019
6,948
65,438
673
—
5,024
527
10,689
15,777
—
42,542
32,038
22,896

R$ 6,863
21
7,367
4,675
23,748
26,989
8,290
8,351
68,639
54,515
—
4,924
354
67,892
—
—
82,152
21,438
(13,513) 

Risk Factors 

You should consider the following risks as well as the other information set forth in this annual report when evaluating an 
investment in our company. In general, investing in the securities of issuers in emerging market countries, such as Brazil, involves a 
higher degree of risk than investing in the securities of issuers in the United States. Additional risks and uncertainties not currently 
known to us, or those that we currently deem to be immaterial, may also materially and adversely affect our business, results of 
operations, financial condition and prospects. Any of the following risks could materially affect us. In such case, the market price of the 
Common Shares, Preferred Shares and ADSs could be adversely affected. 

Risks Relating to the Brazilian Telecommunications Industry and Regulatory Environment 

The Brazilian telecommunications industry is highly regulated. Changes to these regulations have and may continue to adversely 
impact our business. 

The Brazilian telecommunications industry is highly regulated by ANATEL. ANATEL regulates, among other things, rates, 
quality of service and universal service goals, as well as competition among telecommunications service providers. Changes in laws and 
regulations, grants of new concessions, authorizations or licenses or the imposition of additional universal service obligations, among 
other factors, may adversely affect our business, financial condition and results of operations. For more information, see “Item 4. 
Information on the Company—Regulation of the Brazilian Telecommunications Industry.” 

We cannot predict whether ANATEL or the Brazilian government will adopt these or other telecommunications sector policies in 
the future, or the consequences of such policies on our business or the business of our competitors. In the event that any modification of 
the regulatory scheme or new regulations applicable to our company are adopted that increase the costs of compliance to our company, 
whether through capital expenditure requirements, increased service requirements, increased costs for renewal of our authorizations and 
licenses, increased exposure to regulatory penalties or otherwise, these modifications and regulations could have a material adverse 
effect on our business, financial condition and results of operations. 

Our concession agreements and authorizations contain certain obligations, and our failure to comply with these obligations may result 
in various fines and penalties being imposed on us by ANATEL. 

Our local fixed-line and domestic long-distance concession agreements in Brazil contain terms reflecting the General Plan of 

Universal Service Goals (Plano Geral de Metas de Universalização), or the PGMU, the Quality Management Regulations 
(Regulamento de Gestão da Qualidade), or the RGQ, which was adopted by ANATEL in June 2013, and was partially superseded by 
the Quality of Telecommunications Services Regulation (Regulamento de Qualidade dos Serviços de Telecomunicações), or the 
RQUAL, in December 2019, and other regulations adopted by ANATEL, the terms of which could affect our financial condition and 
results of operations. Our local fixed-line concession agreements in Brazil also require us to meet certain network expansion, quality of 
service and modernization obligations in each of the Brazilian states in our service areas. In the event of noncompliance with ANATEL 
targets in any one of these states, ANATEL can establish a deadline for achieving the targeted level of such service, impose penalties 
and, in extreme situations, terminate the applicable concession agreement for noncompliance with our quality and universal service 
obligations. See “Item 4. Information on the Company—Regulation of the Brazilian Telecommunications Industry—Our 
Services—Fixed-Line Telephone Services.” 

In addition, our authorizations to provide personal mobile services contain certain obligations requiring us to meet network scope 

and quality of service targets. If we fail to meet these obligations, we may be fined by ANATEL until we are in full compliance with 
our obligations and, in extreme circumstances, our authorizations could be revoked by ANATEL. See “Item 4. Information on the 
Company—Regulation of the Brazilian Telecommunications Industry—Our Services—Mobile Telephone Services.” 

On an almost weekly basis, we receive inquiries from ANATEL requiring information from us on our compliance with the various 
service obligations imposed on us by our concession agreements. If we are unable to respond satisfactorily to those inquiries or comply 
with our service obligations under our concession agreements, ANATEL may commence administrative proceedings in connection with 
such noncompliance. We have received numerous notices of commencement of administrative proceedings from ANATEL, mostly due 
to our inability to achieve certain targets established in the PGMU and the RGQ. For more information, see “Item 8. Financial 
Information—Legal Proceedings—Civil Claims Relating to Oi S.A. and Our Brazilian Operations—Administrative Proceedings.” 

9 

Our concession agreements in Brazil are subject to periodic modifications by ANATEL, and we cannot assure you that the 
modifications to these concession agreements will not have adverse effects on our company. 

We provide fixed-line telecommunications services in our Brazilian service areas pursuant to concession agreements with the 
Brazilian government. These concession agreements expire on December 31, 2025 and may be amended by the parties every five years 
prior to the expiration date. In connection with each five-year amendment, ANATEL has the right, following public consultations, to 
impose new terms and conditions in response to changes in technology, competition in the marketplace and domestic and international 
economic conditions. Under their existing terms, our concession agreements may be amended by December 2020 at the latest. 

We cannot assure you that any future amendments to our concession agreements will not impose requirements on our company 

that will require us to undertake significant capital expenditures or will not modify the rate-setting procedures applicable to us in a 
manner that will significantly reduce the net operating revenue that we generate from our Brazilian fixed-line businesses. If the 
amendments to our Brazilian concession agreements have these effects, our business, financial condition and results of operations could 
be materially adversely affected. 

We cannot assure you that we will be able to convert our concessions into authorizations or renew our concessions in a timely or cost-
effective manner. 

On October 3, 2019, the President of Brazil signed Law No. 13,879, which amended the Brazilian General Telecommunications 

Law (Lei Geral das Telecomunicações), or the General Telecommunications Law, to allow, among other things, providers of fixed-line 
telecommunications services operating under a concession in the public regime to convert their concessions into authorizations to 
operate in the private regime and thereby eliminate a number of obligations currently imposed by the concession regime. In exchange, 
providers may be required to assume obligations to make additional investments in their networks, primarily related to the expansion of 
broadband services. The cost of the additional investments in exchange for the elimination of such obligations, would be subject to 
discussion between the parties, with ANATEL having the ability to make the final valuation. In addition, the new law permits providers 
to renew their concession for indefinite additional 20-year periods, whereas previously only one 20-year renewal period was allowed, 
provided that at least 30 months prior to each expiration date, the providers have complied with the obligations required of them under 
the applicable concession. Prior to the passage of Law No. 13,879, our concession agreements would have expired in 2025 without the 
possibility of renewal. In February 2020, ANATEL proposed regulations to implement Law No. 13,879, including the rules that will 
govern the conversion of concessions into authorizations. These proposed regulations are subject to a public consultation period that is 
expected to expire on April 30, 2020. We cannot predict when and to what extent these regulations will be adopted. Once these 
regulations are adopted, we expect that we will be able to migrate our public regime concessions into private-regime authorizations or 
renew our concessions, which would otherwise expire on December 31, 2025. However, as of the date of this annual report, we have 
not decided which option to pursue and cannot predict the cost of pursuing any of these options. For more information about Law 
No. 13,879, see “Item 4. Information on the Company—Regulation of the Brazilian Telecommunications Industry—Public 
Regime—Amendments to the General Telecommunications Law” and “Item 4. Information on the Company—Regulation of the 
Brazilian Telecommunications Industry—Our Services—Fixed-Line Telephone Services.” 

If we are not able to convert our concessions into authorizations or renew our concessions prior to the expiration of our existing 
concessions, we may be able to participate in competitive auctions for new concessions that the Brazilian government may choose to 
conduct. However, our existing fixed-line and domestic long-distance concession agreements will not entitle us to preferential treatment 
in these auctions, and we may not be able to secure new concessions for our existing service areas in any future auctions or such 
concessions may be on less favorable terms than our current concessions. In such cases, our business, financial condition and results of 
operations would be materially adversely affected. 

10 

The mobile telecommunications industry and participants in this industry, including us, may be required to adopt an extensive program 
of field measurements of radio frequency emissions and be subject to further regulation and/or claims based on concerns regarding 
potential health problems and interfere with medical devices. 

Media and other entities have suggested that the electromagnetic emissions from mobile handsets and base stations may cause 
health problems. If consumers harbor health-related concerns, they may be discouraged from using mobile handsets. These concerns 
could have an adverse effect on the mobile telecommunications industry and, possibly, expose mobile services providers to litigation. 
We cannot assure you that further medical research and studies will refute a link between the electromagnetic emissions of mobile 
handsets and base stations, including on frequency ranges we use to provide mobile services, and these health concerns. Government 
authorities could increase regulation on electromagnetic emissions of mobile handsets and base stations, which could have an adverse 
effect on our business, financial condition and results of operations. The expansion of our network may be affected by these perceived 
risks if we experience problems in finding new sites, which, in turn, may delay the expansion and may affect the quality of our services. 

In July 2002, ANATEL enacted regulations that limit emission and exposure for fields with frequencies between 9 kHz and 300 
GHz. In May 2009, Law No. 11,934 was enacted, which established the need for field measurements by telecommunications service 
providers of all radio-communication transmitting stations every five years with respect to emission and exposure to these fields. In 
September 2018, ANATEL published Resolution No. 700/2018, a regulation pursuant to Law No. 11,934 that makes field 
measurements mandatory by telecommunication service providers of all radio-communication transmission stations every five years 
beginning in 2019. In January 2019, ANATEL passed Act No. 458/2019 regarding the technical requirements of Resolution 
No. 700/2018. However, Act No. 458/2019 is not yet in full force because the measurement parameters have not yet been defined, and 
ANATEL has had difficulties implementing internal systems to monitor compliance. We are still evaluating the scope of the technical 
and financial impact of these new regulations on our company, as ANATEL has not yet defined all of the relevant technical 
requirements related to these regulations as of the date of this annual report. 

Companies in the Brazilian telecommunication industry, including us, may be harmed by restrictions regarding the installation of new 
antennas for mobile services. 

As of the date of this annual report, there are approximately 250 municipal laws in Brazil that limit the installation of new 
antennas for mobile service, which has been a barrier to the expansion of mobile networks. Those laws are meant to regulate issues 
related to zoning and the alleged effects of the radiation and radiofrequencies of the antennas. The federal law, that establishes new 
guidelines to create a consolidated plan for the installation of antennas was approved in 2015, however, it is still pending specific 
regulation. Despite the federal initiative, as long as the municipal laws remain unchanged, the risk of noncompliance with regulations 
and of having services of limited quality in certain areas continues to exist, which could materially and adversely affect our business, 
results of operations and financial condition. 

Additional antenna installation is also limited as a result of concerns that radio frequency emissions from base stations may cause 

health problems. See “—The mobile telecommunications industry and participants in this industry, including us, may be required to 
adopt an extensive program of field measurements of radio frequency emissions and be subject to further regulation and/or claims based 
on concerns regarding potential health problems and interfere with medical devices.” 

The telecommunications industry is subject to frequent changes in technology. Our ability to remain competitive depends on our ability 
to implement new technology, and it is difficult to predict how new technology will affect our business.

Companies in the telecommunications industry must adapt to rapid and significant technological changes that are usually difficult 

to anticipate. The mobile telecommunications industry in particular has experienced rapid and significant technological development 
and frequent improvements in capacity, quality and data-transmission speed. We expect that new products and technologies will emerge 
and that existing products and technologies will be further developed. For example, ANATEL is expected to conduct auctions for 
radiofrequencies in the 5G spectrum during 2020. The advent of new products and technologies could have a variety of consequences. 
Our future success depends on our ability to anticipate and adapt in a timely manner to technological changes. Technological changes 
may render our equipment, services and technology obsolete or inefficient, which may adversely affect our competitiveness or require 
us to increase our capital expenditures in order to maintain our competitive position. These new products and technologies may reduce 
the price of our services by providing lower-cost alternatives and the creation of new digital services. 

11 

For example, personal mobility service providers in Brazil are experiencing increasing competition from over-the-top, or OTT, 
providers, which provide content (such as WhatsApp, Skype and YouTube) over an internet connection rather than through a service 
provider’s network. OTT providers are becoming increasingly competitive as customers shift from mobile voice and SMS 
communications to internet-based voice and data communications through computers and smartphone or tablet applications. In addition, 
as providers of fixed and mobile telecommunications services, we face more legal, regulatory and tax barriers than providers of OTT 
services, increasing our costs in relation to these provides and preventing us from being able to fully compete with them. 

We may not obtain the expected benefits of our investments if more advanced technologies are adopted by the market. Even if we 

adopt new technologies in a timely manner as they are developed, the cost of such technology may exceed the benefit to us, and we 
cannot assure you that we will be able to maintain our level of competitiveness. 

Our operations depend on our ability to maintain, upgrade and operate efficiently our accounting, billing, customer service, 
information technology and management information systems and to rely on the systems of other carriers under co-billing agreements. 

Our success largely depends on the continued and uninterrupted performance of our controls, network technology systems and of 

certain hardware. Our technical infrastructure (including our network infrastructure for mobile telecommunications services) is 
vulnerable to damage or interruption from information and telecommunication technology failures, power loss, floods, windstorms, 
fires, terrorism, intentional wrongdoing, human error and similar events. Our controls are dependent, not exclusively, on these 
technological systems and are also subject to interruptions and failures. Unanticipated problems with our controls, or at our facilities, 
system failures, hardware or software failures, computer viruses or hacker attacks could affect the quality of our services and cause 
service interruptions. Any of these occurrences could result in reduced user traffic and reduced revenue and could harm our levels of 
customer satisfaction, our reputation and compliance with certain of our regulatory obligations. 

Sophisticated information and processing systems are vital to our growth and our ability to monitor costs, render monthly invoices 

for services, process customer orders, provide customer service and achieve operating efficiencies. We cannot assure you that we will 
be able to operate successfully and upgrade our accounting, information and processing systems or that these systems will continue to 
perform as expected. We have entered into co-billing agreements with each long-distance telecommunications service provider that is 
interconnected to our networks in Brazil to include in our invoices the long-distance services rendered by these providers, and these 
providers have agreed to include charges owed to us in their invoices. Any failure in our accounting, information and processing 
systems, or any problems with the execution of invoicing and collection services by other carriers with whom we have co-billing 
agreements, could impair our ability to collect payments from customers and respond satisfactorily to customer needs, which could 
adversely affect our business, financial condition and results of operations. 

We face various cyber-security risks that, if not adequately addressed, could have an adverse effect on our business. 

We face various cyber-security risks that could result in business losses, including but not limited to contamination (whether 

intentional or accidental) of our networks and systems by third parties with whom we exchange data, equipment failures or 
unauthorized access to and loss of confidential customer, employee and/or proprietary data by persons inside or outside of our 
organization. We are also exposed to cyber attacks causing systems degradation or service unavailability, the penetration of our 
information technology systems and platforms by ill-intentioned third parties, and infiltration of malware (such as computer viruses) 
into our systems. 

The risks of cyber attacks has been exacerbated as a result of measures that we have adopted to combat the COVID-19 pandemic, 

principally the institution of a “work-from-home” policy for our employees. Because our managers and employees have access to our 
information systems from their remote locations, the demands on our security systems have increased. Although we have implemented 
measures to prevent unauthorized access to our systems through the compromise of these remote access points, we cannot assure you 
that perpetrators of cyber attacks will be prevented from accessing our information systems in all cases. 

Cyber attacks against companies have increased in frequency, scope and potential harm in recent years. Further, the perpetrators of 
cyber attacks are not restricted to particular groups or persons. These attacks may be committed by company employees or third parties 
operating in any region, including jurisdictions where law enforcement measures to address such attacks are unavailable or ineffective. 
We may not be able to successfully protect our operational and information technology systems and platforms against such threats. 
Further, as cyber attacks continue to evolve, we may incur significant costs in the attempt to modify or enhance our protective measures 
or investigate or remediate any vulnerability. 

12 

The inability to operate our networks and systems as a result of cyber attacks, even for a limited period of time, may result in 
significant expenses to us and/or a loss of market share to other telecommunications providers. The costs associated with a major cyber 
attack could include expensive incentives offered to existing customers and business partners to retain their business, increased 
expenditures on cyber-security measures and the use of alternate resources, lost revenues from business interruption and litigation. If we 
are unable to adequately address these cyber-security risks, our operating network and information systems could be compromised, 
which could have an adverse effect on our business, financial condition and results of operations. 

Risks Relating to Our Company 

Our debt instruments contain covenants that could restrict our financing and operating flexibility and have other adverse 
consequences. 

As of December 31, 2019, we had total outstanding borrowings and financing of R$31,642 million, excluding the fair value 

adjustment to our borrowings and financing and debt issuance costs, and R$18,227 million, after giving effect to the fair value 
adjustment and debt issuance costs. In addition, in February 2020, an investor subscribed to an aggregate amount of R$2,500 million of 
Oi Mobile’s non-convertible debentures. We are subject to certain financial covenants under the instruments that govern our 
indebtedness that limit our ability to incur additional debt. The level of our consolidated indebtedness and the requirements and 
limitations imposed by these debt instruments could adversely affect our financial condition or results of operations. In particular, the 
terms of some of these debt instruments restrict or may restrict our ability, and the ability of our subsidiaries, to: 

•

•

•

•

•

•

incur or guarantee additional debt; 

grant liens over or pledge assets; 

sell or dispose of assets; 

merge or consolidate with another company; 

pay dividends or distributions on capital stock or repurchase capital stock; and 

make certain acquisitions, mergers and consolidations. 

These covenants could limit our ability to plan for or react to market conditions or to meet our operational or capital needs, which 

could reduce future net operating revenue and adversely affect our cash flows and profitability. Our ability to comply with these 
covenants may be affected by events beyond our control, and we may have to curtail some operations to maintain compliance. As of 
December 31, 2019, we were in full compliance with our financial covenants under our financial instruments. 

In addition, the failure of Oi and our restricted subsidiaries to comply with these covenants could result in a default under our debt 
agreements, which could permit the holders to accelerate our obligation to repay the debt and may be cross-defaulted to other debt. Our 
assets or cash flow may not be sufficient to fully repay borrowings under our outstanding debt agreements if accelerated upon an event 
of default, and there is no guarantee that we would be able to repay, refinance or restructure the payments on those debt agreements. 

Furthermore, our debt instruments with BNDES contain financial covenants that require Oi to maintain five specified financial 

ratios, measured on a quarterly basis. Under these debt instruments, BNDES has the right to accelerate the debt if, at the date the 
financial covenants are tested, we are not in compliance with any two of these ratios. At December 31, 2019, we were in compliance 
with these financial covenants. As a result of the depreciation of the real subsequent to December 31, 2019, partially due to the 
COVID-19 pandemic and the public health measures adopted to combat the pandemic in Brazil and internationally, and the related 
effects on our U.S. dollar-denominated indebtedness and interest expenses, we believed that it was probable that as of March 31, 2020, 
we would not be in compliance with more than one of these financial ratios. In anticipation of these ratio breaches, on March 30, 2020 
we obtained a waiver from BNDES. The cross-default or cross-acceleration clauses in the instruments governing our other indebtedness 
(other than Oi Mobile’s non-convertible debentures) provide that an event of default under our debt instruments with BNDES do not 
trigger an event of default under our other indebtedness or enable the creditors under other indebtedness to accelerate that indebtedness. 

Under the RJ Plan, until February 5, 2023, we are required to apply an amount equivalent to 100% of the net revenue from our 
sale of assets in excess of US$200 million to investments in our activities. Beginning on February 5, 2024, we are required to allocate to 
the repayment of debt instruments representing recoveries under the RJ Plan on an annual basis an amount equivalent to 70% of the 
amount by which (1) our cash and cash equivalents and financial investments at the end of each fiscal year exceeds (2) the greater of (a) 
25% of our operating expenses and capital expenses for that fiscal year, and (b) R$5,000 million, subject to adjustment in the event that 
we conclude any capital increases. The cash required to make these repayments will reduce the amount available to us to make capital 
expenditures. 

13 

The RJ Plan permits us to borrow up to R$2 billion under new export credit facilities, as described under “Item 5. Operating and 
Financial Review and Prospects—Liquidity and Capital Resources.” This debt may be denominated in reais or in foreign currencies. 
Accordingly, we may incur interest expenses and foreign exchange gains and losses in connection with this new debt. A significant 
increase in any of these interest rates could adversely affect our financial expenses and negatively affect our overall financial 
performance. 

If the Brazilian Confirmation Order is overturned or modified, the RJ Debtors may be declared bankrupt under Brazilian law and 
liquidated.

On June 20, 2016, Oi, together with the other RJ Debtors, filed a joint voluntary petition for judicial reorganization pursuant to the 

Brazilian Bankruptcy Law with the RJ Court, pursuant to an urgent measure approved by our board of directors. On December 19 and 
20, 2017, a GCM was held to consider approval of the most recently filed judicial reorganization plan. This GCM concluded on 
December 20, 2017 following the approval of the RJ Plan reflecting amendments to the judicial reorganization plan presented at this 
GCM as negotiated during the course of this GCM. On January 8, 2018, the RJ Court entered the Brazilian Confirmation Order, 
ratifying and confirming the RJ Plan. The Brazilian Confirmation Order was published in the Official Gazette of the State of Rio de 
Janeiro on February 5, 2018, the Brazilian Confirmation Date. For more information with respect to the RJ Proceedings, see “Item 4. 
Information on the Company—Our Recent History and Development—Our Judicial Reorganization Proceedings.” 

The Brazilian Confirmation Order, according to its terms, is currently binding on all parties, although it is subject to six pending 

appeals with no suspensive effect attributed to those appeals. By operation of the RJ Plan and the Brazilian Confirmation Order, 
provided that the Brazilian Confirmation Order is not overturned or altered as a result of the pending appeals filed against it by certain 
creditors, the unsecured claims against the RJ Debtors have been novated and discharged under Brazilian law and holders of such 
claims are entitled only to receive the recoveries set forth in the RJ Plan in exchange for their claims in accordance with the terms and 
conditions of the RJ Plan. 

If the Brazilian Confirmation Order is overturned or modified and, as a result, the RJ Debtors are declared bankrupt, which under 

Brazilian law is generally followed by a liquidation of the debtors’ assets, the rights and guarantees of the creditors recognized by the 
RJ Court will be restored under the original terms as if the RJ Plan had never been approved, net of amounts validly received pursuant 
to the RJ Plan, in accordance with Brazilian Bankruptcy Law. A modification of the Brazilian Confirmation Order may lead to a breach 
of the RJ Plan by the RJ Debtors. In case of breach of the RJ Plan by the RJ Debtors, creditors will be entitled to (1) approve a 
modification to the RJ Plan at a meeting of creditors complying with the quorum requirements established in the Brazilian Bankruptcy 
Law, or (2) seek to have the RJ Debtors adjudicated as bankrupt by the RJ Court. 

We are subject to numerous legal and administrative proceedings, which could adversely affect our business, results of operations and 
financial condition. 

We are subject to numerous legal and administrative proceedings. It is difficult to quantify the potential impact of these legal and 

administrative proceedings. We classify our risk of loss from legal and administrative proceedings as “probable,” “possible” or 
“remote.” We make provisions for probable losses but do not make provisions for possible and remote losses. 

As of December 31, 2019, we had provisioned R$5,252 million for probable losses relating to various tax, labor and civil legal and 

administrative proceedings against us. As of December 31, 2019, we had claims against us of R$28,416 million in tax proceedings, 
R$798 million in labor proceedings and R$1,668 million in civil proceedings with a risk of loss classified as “possible” for which we 
had made no provisions. We are not required to disclose or record provisions for proceedings in which our management judges the risk 
of loss to be remote. However, the amounts involved in certain of the proceedings in which we believe our risk of loss is remote could 
be substantial. Consequently, our losses could be significantly higher than the amounts for which we have recorded provisions. 

If we are subject to unfavorable decisions in any legal or administrative proceedings and the losses in those proceedings 
significantly exceed the amount for which we have provisioned or involve proceedings for which we have made no provision, our 
results of operations and financial condition may be materially adversely affected. Even for the amounts recorded as provisions for 
probable losses, a judgment against us would have an effect on our cash flow if we are required to pay those amounts. Unfavorable 
decisions in these legal proceedings may, therefore, reduce our liquidity and adversely affect our business, financial condition and 
results of operations. For a more detailed description of these proceedings, see “Item 8. Financial Information—Legal Proceedings.” 

14 

We have indemnification obligations with respect to the PT Exchange Agreement and the PT Portugal disposition that could materially 
adversely affect our financial position. 

In the exchange agreement, or the PT Exchange Agreement, that we entered into with Pharol under which we transferred defaulted 

commercial paper of Rio Forte Investments S.A., or Rio Forte, to Pharol in exchange for the delivery to our company of Common 
Shares and Preferred Shares as described under “Item 7. Major Shareholders and Related Party Transactions—Major Shareholders—PT 
Option Agreement,” we agreed to indemnify Pharol against any loss arising from (1) Pharol’s contingent or absolute tax or anti-trust 
obligations in relation to the assets contributed to our company in the Oi capital increase in connection with which we acquired PT 
Portugal from Pharol in May 2014 and (2) Pharol’s management activities, with reference to acts or triggering events occurring on or 
prior to May 5, 2014, excluding any losses incurred by Pharol as a result of the financial investments in the Rio Forte commercial paper 
and the acquisition of the Rio Forte commercial paper from Oi under the PT Exchange Agreement. 

In the share purchase agreement under which we sold PT Portugal in the PT Portugal disposition, we agreed to indemnify Altice 

Portugal for breaches of our representations and warranties under the share purchase agreement, subject to certain customary procedural 
and financial limitations. There can be no assurance that we will not be subject to significant claims under these indemnification 
provisions and if we are subject to such claims under these indemnification provisions, we could be required to pay significant amounts, 
which would have an adverse effect on our financial condition. 

In the PT Ventures Share Purchase Agreement under which we sold PT Ventures to Sociedade Nacional de Combustíveis de 
Angola, Empresa Pública – Sonangol E.P., or Sonangol, we agreed to indemnify Sonangol for breaches of our representations and 
warranties under the PT Ventures Share Purchase Agreement, subject to certain customary procedural and financial limitations. There 
can be no assurance that we will not be subject to significant claims under these indemnification provisions and if we are subject to such 
claims under these indemnification provisions, we could be required to pay significant amounts, which would have an adverse effect on 
our financial condition. 

We are subject to credit risks with respect to our customers. If we are unable to limit payment delinquencies by our customers, or if 
delinquent payments by our customers increase, our financial condition and results of operations could be adversely affected. 

Our business significantly depends on our customers’ ability to pay their bills and comply with their obligations to us. During 

2019, we recorded provisions for doubtful accounts in the amount of R$489 million, or 2.4% of our net operating revenue, primarily 
due to subscribers’ delinquencies. As of December 31, 2019, our provision for doubtful accounts was R$774 million. 

ANATEL regulations allow us to implement certain policies to reduce customer defaults, such as service restrictions or limitations 

on the types of services provided based on a subscriber’s credit record. If we are unable to successfully implement policies to limit 
delinquencies of our Brazilian subscribers or otherwise select our customers based on their credit records, persistent subscriber 
delinquencies and bad debt will continue to adversely affect our operating and financial results. 

In addition, if the Brazilian economy declines due to, among other factors, a reduction in the level of economic activity, an 
increase in inflation or an increase in domestic interest rates, a greater portion of our customers may not be able to pay their bills on a 
timely basis. For example, although do not have sufficient experience with the effects of the public health measures adopted in Brazil in 
response to the COVID-19 pandemic to reliably estimate the quantitative effects of these measures, we expect that these public health 
measures will have significant impacts on the income and purchasing power of many of our subscribers, particularly low-income 
subscribers and SMEs, some of whom may cease operations. Any increase in expected losses on trade receivables would adversely 
affect our financial condition and results of operations. 

We are dependent on key personnel and the ability to hire and retain additional personnel. 

We believe that our success will depend on the continued services of our senior management team and other key personnel. Our 
management team is comprised of highly qualified professionals, with extensive experience in the telecommunications industry. The 
loss of the services of any of our senior management team or other key employees could adversely affect our business, financial 
condition and results of operations. We also depend on the ability of our senior management and key personnel to work effectively as a 
team. 

15 

Our future success also depends on our ability to identify, attract, hire, train, retain and motivate highly skilled technical, 

managerial, sales and marketing personnel. Competition for such personnel is intense, and we cannot guarantee that we will 
successfully attract, assimilate or retain a sufficient number of qualified personnel. Failure to retain and attract the necessary technical, 
managerial, sales and marketing and administrative personnel could adversely affect our business, financial condition and results of 
operations. 

The outcome of Operation Mine Map, a criminal investigation being conducted by Brazilian authorities that involves historical 
agreements of our company with certain entities, and any further investigations that may be commenced related to these agreements, 
could have a material adverse effect on our company. 

On December 10, 2019, the Brazilian Federal Police launched Operation Mine Map (Operação Mapa da Mina). One of the main 
targets of Operation Mine Map was Fábio da Silva, son of former president Luiz Ignácio Lula da Silva. The subject of the investigation 
includes payments made by us to two groups of companies, Gamecorp and Grupo Gol. Brazilian authorities allege that these payments 
were made in exchange for benefits from the Brazilian government. In connection with the investigation, our headquarters and some 
other buildings in the States of São Paulo and Rio de Janeiro and in Brasília were searched and documents were seized relating to our 
business with Gamecorp and Grupo Gol. 

We have been cooperating with Brazilian authorities involved in Operation Mine Map and have provided information and 
documents. We have not been notified that we are a target of any investigation relating to Operation Mine Map. None of our current 
executive officers or members of our board of directors were involved in our historical relationships with Gamecorp and Grupo Gol. 

We cannot predict when the Operation Mine Map investigation will be completed or the results of such investigation, including 

whether any litigation or enforcement action will be brought against us or the outcome or impact of any resulting litigation or 
enforcement action, nor can we predict any potential actions that may be taken by the relevant authorities. Any adverse development in 
the Operation Mine Map investigation could subject us to potential fines or penalties under applicable law, materially adversely affect 
our public reputation, and could have a material adverse effect on us, including: (1) threatening our ability to obtain new financing, 
which could impair our ability to operate our business; and (2) shifting management’s focus to these matters, which could harm our 
ability to meet our strategic objectives. Additionally, while we have taken, and are continuing to take, measures to enhance our 
compliance programs, which are intended to assist us in detecting and preventing bribery and corruption, there can be no assurance that 
these efforts will enable us to detect or prevent all such activities. 

We could be adversely affected by violations of anti-corruption laws and regulations. 

We are required to comply with Brazilian anti-corruption laws and regulations, including Brazilian Law No. 12,846/2013, or the 

Brazilian Anti-Corruption Law, as well as anti-corruption laws and regulations in other jurisdictions, including the U.S. Foreign Corrupt 
Practices Act of 1977, or the FCPA. 

The Brazilian Anti-Corruption Law, the FCPA and similar anti-corruption laws in other jurisdictions generally prohibit companies 

and their intermediaries from making improper payments to government officials or other persons for the purpose of obtaining or 
retaining business. Recent years have seen a substantial increase in anti-corruption law enforcement activity, with more frequent and 
aggressive investigations and enforcement proceedings by both the U.S. Department of Justice and the U.S. Securities and Exchange 
Commission, or SEC, increased enforcement activity by non-U.S. regulators, and increases in criminal and civil proceedings brought 
against companies and individuals. Our policies mandate compliance with these anti-corruption laws. We operate, through our 
businesses, in countries that are recognized as having governmental and commercial corruption. We cannot assure you that our internal 
control policies and procedures will protect us from reckless or criminal acts committed by our employees, the employees of any of our 
businesses, or third party intermediaries. In the event that we believe or have reason to believe that our employees or agents have or 
may have violated applicable anti-corruption laws, including the FCPA, we may be required to investigate or have outside counsel 
investigate the relevant facts and circumstances, which can be expensive and require significant time and attention from senior 
management. Violations of these laws may result in criminal or civil sanctions, inability to do business with existing or future business 
partners (either as a result of express prohibitions or to avoid the appearance of impropriety), injunctions against future conduct, profit 
disgorgements, disqualifications from directly or indirectly engaging in certain types of businesses, the loss of business permits or other 
restrictions which could disrupt our business and have a material adverse effect on our business, financial condition, results of 
operations or liquidity. 

16 

Risks Relating to Our Operations 

We face significant competition in the Brazilian market and increasing competition from other services, which may adversely affect our 
results of operations. 

We face increasing competition throughout Brazil from other telecommunications service providers in each of our core service 
businesses. In our Residential Services business, we compete with other fixed-line voice service providers, primarily Claro S.A., or 
Claro, a subsidiary of América Móvil S.A.B. de C.V., and Telefônica Brasil S.A., a subsidiary of Telefónica S.A., or Telefônica Brasil. 
In addition to Claro and Telefônica Brasil, our Residential Services business competes for broadband subscribers with a myriad of 
smaller local and regional broadband services providers. Finally, our Residential Services business competes for Pay-TV broadband 
subscribers with Claro and SKY Brasil Serviços Ltda., or SKY, and Telefônica Brasil. In our Personal Mobility Services business, we 
compete with Telefônica Brasil, Claro, and TIM Participações S.A., a subsidiary of Telecom Italia S.p.A., or TIM. In our Business to 
Business, or B2B, Services business, we compete with all of these competitors for small- and medium-sized enterprise, or SME, and 
corporate subscribers (including governmental entities) for our fixed-line and mobile services. 

Our primary competitors, Telefônica Brasil, TIM and Claro are each controlled by multinational companies that may have more 

significant financial and marketing resources, and greater abilities to access capital on a timely basis and on more favorable terms, than 
our company. 

As a result of competition from mobile services, we expect (1) the number of our fixed lines in service to continue to decline as 

some of our customers eliminate their fixed-line services in favor of mobile services, and (2) the use of existing fixed lines for making 
voice calls to decline, as customers replace fixed-line calls in favor of calls on mobile phones as a result of the emergence of “all-net” 
plans, which allow a customer to make calls to any fixed-line or mobile device of any operator for a flat monthly fee. The reduction in 
the number of our fixed lines in service has negatively affected and is likely to continue to negatively affect our net operating revenue 
and margins. 

The primary drivers of competition in the broadband industry are stability and quality of the service, speed and price, with 
discounts typically offered in the form of bundled services. Claro and Telefônica Brasil each offer broadband services at higher speeds 
than ours and both offer integrated voice, broadband and Pay-TV services, typically as bundles, to the residential services market 
through a single network infrastructure. In addition, an increasing number of small local and regional providers are competing in the 
broadband space offering fiber-to-the-home, or FTTH, at competitive prices. Future offerings by our competitors that are aggressively 
priced or that offer additional services could have an adverse effect on our net operating revenue and our results of operations. 

We offer Pay-TV services throughout the regions in which we provide residential services. The Pay-TV market in Brazil has been 
facing a steady drop in the number of subscribers since 2015 as a result of the financial crisis, piracy, and an increase in the cord-cutting 
effect resulting from more widespread use of OTT services in Brazil, such as Netflix, Amazon Prime Video, HBO Go and others. 

We and each of our principal competitors in the mobile telecommunications market offer Universal Mobile Telecommunications 

System (UMTS), or 3G, and our Long Term Evolution (LTE), or 4G, mobile telecommunications network technology. Our competitors 
have a much larger coverage footprint (in terms of cities covered) than we do both in 3G and 4G. In addition, the cost of maintaining 
our revenue share in this market may increase and in the future we may incur higher advertising and other costs as we attempt to 
maintain or expand our market presence. As mobile interconnection, or MTR, tariffs have declined in recent years, a trend towards SIM 
card consolidation has developed, reversing the trend of customers using multiple SIM cards to participate in on-net calling plans 
offered by multiple service providers; this trend has resulted, and may continue to result in, a decline in the size of our customer base. 
Acquiring each additional personal mobility customer entails costs, including sales commissions and marketing costs. Recovering these 
costs depends on our ability to retain such customers. Therefore, high rates of customer churn could have a material adverse effect on 
the profitability of our Personal Mobility Services business. During the year ended December 31, 2019, the average monthly churn rate 
of our Personal Mobility Services business, representing the number of subscribers whose service was disconnected during each month, 
whether voluntarily or involuntarily, divided by the number of subscribers at the beginning of such month, was 3.28% per month. Our 
inability to compete effectively to maintain and increase our market share in this market could adversely affect our net operating 
revenue and profitability. 

Our mobile subscribers are demanding higher quality and more data availability, which require higher investments in 

development, modernization, expansion and continuous improvement in service quality and customers’ experience. As discussed above, 
some of our competitors may have greater access to cheaper capital and the ability to invest in new technologies, including 4.5G and 
700 MHz frequencies. Oi is the only operator in the market that does not have a license for the 700 MHz frequency. 

17 

As a result of the increased availability of 4G mobile network technology, there has been an increase in the use of OTT services in 
Brazil, including instant internet messaging and Voice over Internet Protocol, or VoIP, and services on smartphone applications such as 
Facebook Messenger and WhatsApp. OTT applications are often free of charge, other than for data usage, accessible by smartphones, 
tablets and computers and allow their users to have access to potentially unlimited messaging and voice services over the internet, 
bypassing more expensive traditional voice and messaging services such as two-way short (or text) message services known as SMS, 
which have historically been, but are no longer a source of significant revenues. With the growing use of smartphones in Brazil, an 
increasing number of customers are using OTT application services as a substitute for traditional voice or SMS communications. As a 
result, we see the migration of traffic from voice to data and consequently the introduction of offers from almost all competitors of 
unlimited voice plans in their portfolio, accelerating the process of commoditization of voice service. These trends could have an 
adverse effect on the average revenue per unit, or ARPU, generated by our mobile customer base and our profitability. 

The COVID-19 pandemic could have a material adverse effect on our business and results of operations. 

Since December 2019, SARS-CoV-2, a novel strain of coronavirus referred to as COVID-19, has spread throughout the world. On 
January 31, 2020, the World Health Organization announced that COVID-19 was a global health emergency and on March 3, 2020, the 
World Health Organization categorized COVID-19 as a pandemic. The COVID-19 pandemic has resulted in numerous deaths and the 
imposition of local, municipal and national governmental “shelter-in-place” and other public health measures, border closures and other 
travel restrictions, causing unprecedented economic disruption in much of the world, including in Brazil. 

The local, national and international response to the virus is quickly developing, fluid and uncertain. During March and April of 
2020, state, local and municipal authorities within Brazil promoted and enforced public health measures, including social isolation and 
quarantine measures, and have enacted regulations limiting the operations of “non-essential” businesses. In mid-March 2020, Rio de 
Janeiro and other Brazilian states declared a state of emergency. Although the Brazilian government has determined that the telecom 
sector is an essential service, which allows us to continue our field maintenance activities without violating restrictions on movement 
that have generally been imposed to combat the pandemic, in accordance with the recommendations of the authorities, we transitioned a 
substantial majority of our employees to work from home. 

Although we have devoted considerable resources to preventative measures in order to reduce the potential impacts of the 
COVID-19 pandemic on our employees, business, service and operations, there can be no assurance that these measures will be 
effective or that the pandemic will not have an adverse effect on our business, financial condition and results of operations. For 
example, public health measures could affect our network quality in the event that our networks are unable to meet increased demand as 
a result of orders from the authorities that individuals stay at or work at home. In addition, sales of certain of our products and services, 
such as services offered through door-to-door sales channels and sales made through our retail stores, will be reduced as a result of 
public health measures, which could negatively impact us. The impact of public health measures adopted in Brazil on the income and 
purchasing power of our subscribers, particularly low-income subscribers and SMEs, some of whom may cease operations, could 
reduce their ability to pay us for services, which could result in a decline in our cash flows from operations and an increase in our 
expected losses on trade receivables. If any applicable governmental body imposes rules preventing our termination services as a result 
of non-payment, thus encouraging customer defaults on invoices, such measures are likely to result in a decline in our cash flows from 
operations and an increase in our expected losses on trade receivables. Finally, as a result of restrictions on certain activities, it is 
possible that our personnel may be unable to perform routine maintenance and installation activities, which could adversely affect our 
operations and sales. For more information about specific measures that we have adopted and potential impacts on our business 
operations, see “Item. Operating and Financial Review and Prospects—Principal Factors Affecting Our Financial Condition and Results 
of Operations—Potential Effects of the COVID-19 Pandemic.” 

We cannot predict the full effect of the pandemic on our business or on the Brazilian economy. Federal, state and municipal 
governments in Brazil may announce further restrictions on the general population and we cannot predict what effect this will have on 
our operations and sales in the long term. We cannot predict the duration of the pandemic, the effectiveness of governmental or other 
measures taken to attempt to curb the pandemic, or the duration of any such measures. In addition, following the pandemic and the 
termination of any such governmental restrictions, the needs and preferences of our customers may have been altered. None of the 
losses incurred or to be incurred by us as a result of the COVID-19 pandemic, whether as a result of business interruption or inability to 
attract new customers, is covered by insurance currently held by us. As a result, any such losses could have a material adverse effect on 
our business, financial condition, and results of operations. 

18 

We may be unable to implement our plans to expand and enhance our existing networks in Brazil in a timely manner or without 
unanticipated costs, which could hinder or prevent the successful implementation of our business plan and result in revenues and net 
income being less than expected. 

Our business as a telecommunications services provider depends on our ability to maintain and expand our telecommunications 

services network. Our ability to achieve our strategic objectives depends in large part on the successful, timely and cost-effective 
implementation of our plans to expand and enhance our networks in Brazil. We believe that our expected growth will require, among 
other things: 

•

•

•

•

•

•

continuous development of our operational and administrative systems; 

efficiently allocating our capital; 

increasing marketing activities; 

improving our understanding of customer wants and needs; 

continuous attention to service quality; and 

attracting, training and retaining qualified management, technical, customer relations, and sales personnel.

We believe that these requirements will place significant demand on our managerial, operational and financial resources. Factors 

that could affect our implementation of our growth strategy include: 

•

•

•

•

•

our ability to generate cash flow or to obtain future financing necessary to implement our projects; 

delays in the delivery of telecommunications equipment by our vendors, which could be exacerbated by the effects of the 
COVID-19 pandemic on the operations of our equipment suppliers; 

the failure of the telecommunications equipment supplied by our vendors to comply with the expected capabilities; 

the failure to obtain licenses necessary for our projects; and 

delays resulting from the failure of third-party suppliers or contractors to meet their obligations in a timely and cost-
effective manner, which could be exacerbated by the effects of the COVID-19 pandemic on the operations of our third-
party suppliers or contractors. 

Although we believe that our cost estimates and implementation schedule are reasonable and have not been affected by factors 
relating to the COVID-19 pandemic, we cannot assure you that the actual costs or time required to complete the implementation of 
these projects will not substantially exceed our current estimates, particularly if the COVID-19 pandemic increases in severity or 
extends over a prolonged period of time. Any significant cost overrun or delay could hinder or prevent the successful implementation of 
our business plan and result in revenues and net income being less than expected. Failure to manage successfully our expected growth 
could reduce the quality of our services, with adverse effects on our business, financial condition and results of operations. 

We make investments based on demand forecasts that may become inaccurate due to economic volatility and may result in revenues 
that are lower than expected. 

We make certain investments, such as the procurement of materials and the development of our network infrastructure, based on 

our forecasts of the amount of demand that customers will have for our services at a later date. However, any major changes in the 
Brazilian economic scenario may affect this demand and therefore our forecasts may turn out to be inaccurate. For example, economic 
impacts of the COVID-19 pandemic and the public health measures adopted in Brazil to combat this pandemic, economic crises that 
restrict credit to the population, and uncertainties relating to employment may result in a delay in the decision to acquire new products 
or services (such as broadband or Pay-TV). As a result, it is possible that we may make larger investments based on demand forecasts 
than were necessary given actual demand at the relevant time, which may directly affect our cash flow. 

Furthermore, improvements in economic conditions may have the opposite effect. For example, an increase in demand not 
accompanied by our investment in improved infrastructure may result in a possible loss of opportunity to increase our revenue or result 
in the degradation of the quality of our services. 

19 

We rely on strategic suppliers of equipment, materials and certain services necessary for our operations and expansion. If these 
suppliers fail to provide equipment, materials or services to us on a timely basis, we could experience disruptions, which could have an 
adverse effect on our revenues and results of operations. 

We are in the process of vendor consolidation by using only on a few strategic and most representative technology suppliers 
around the world to provide us with equipment and materials that we need in order to expand and to operate our business in Brazil. In 
addition, we rely on a third-party provider of network maintenance services in certain regions where we operate. There are a limited 
number of suppliers with the capability of providing the mobile network equipment and fixed-line network platforms that our 
operations and expansion plans require or the services that we require to maintain our networks. In addition, because the supply of 
mobile network equipment and fixed-line network platforms requires detailed supply planning and this equipment is technologically 
complex, it would be difficult for our company to replace the suppliers of this equipment. Suppliers of cables that we need to extend 
and maintain our networks may suffer capacity constraints or difficulties in obtaining the raw materials required to manufacture these 
cables. As a result, we are exposed to risks associated with these suppliers, including restrictions of production capacity for equipment 
and materials, availability of equipment and materials, delays in delivery of equipment, materials or services, and price increases, many 
of which may be exacerbated by the effects of the COVID-19 pandemic and public health measures in Brazil and internationally to 
combat the pandemic. If these suppliers or vendors fail to provide equipment, materials or services to us on a timely basis or otherwise 
in compliance with the terms of our contracts with these suppliers, we could experience disruptions or declines in the quality of our 
services, which could have an adverse effect on our revenues and results of operations, and we might be unable to satisfy the 
requirements contained in our concession and authorization agreements. 

Certain essential equipment is subject to risks related to importation, and we acquire other essential equipment from a limited number 
of domestic suppliers, which may further limit our ability to acquire such essential equipment in a timely and cost effective manner. 

The high growth in data markets in general, and broadband in particular, may result in a limited supply of equipment essential for 

the provision of such services, such as data transmission equipment and modems. The restrictions on the number of manufacturers 
imposed by the Brazilian government for certain essential equipment, mainly data transmission equipment and modems, and the 
geographical locations of non-Brazilian manufacturers of this essential equipment, pose certain risks, including: 

•

•

•

vulnerability to currency fluctuations in cases where essential equipment is imported and paid for with U.S. dollars, Euros 
or other foreign currencies, which could be exacerbated by the macroeconomic effects in Brazil of the COVID-19 
pandemic and the public health measures adopted in Brazil to combat the pandemic; 

difficulties in managing inventory due to an inability to accurately forecast the domestic availability of certain essential 
equipment, which could be exacerbated by the effects of the COVID-19 pandemic and the public health measures adopted 
in Brazil to combat the pandemic; and 

the imposition of customs or other duties on essential equipment that is imported. 

If any of these risks materialize, they may result in our inability to provide services to our customers in a timely manner or may 

affect the prices of our services, which may have an adverse effect on our business, financial condition and results of operations. 

We may be unable to respond to the trend towards consolidation in the Brazilian telecommunications market. 

The Brazilian telecommunications market has been subject to consolidation. Mergers and acquisitions may change market 
dynamics, create competitive pressures and force small competitors to find partners, and may require us to adjust our operations, 
marketing strategies, and product portfolio. For example, in March 2015, Telefónica S.A., or Telefónica, acquired from Vivendi S.A., 
all of the shares of GVT Participações S.A., the controlling shareholder of Global Village Telecom S.A. This acquisition increased 
Telefónica’s share of the Brazilian telecommunications market, and we believe such trend is likely to continue in the industry as 
participants continue to pursue economies of scale. The entry of a new market participant with significant financial resources or 
potential changes in strategy by existing telecommunications service providers can change the competitive environment in the Brazilian 
market. We may be unable to keep pace with these changes, which could affect our ability to compete effectively and have a material 
adverse effect on our business, financial condition and results of operations. 

Additional joint ventures, mergers and acquisitions among telecommunications service providers are possible in the future. If such 

consolidation occurs, it may result in increased competition within our market. We may be unable to adequately respond to pricing 
pressures resulting from consolidation in our market, adversely affecting our business, financial condition and results of operations. We 
may also consider engaging in merger or acquisition activity in response to changes in the competitive environment, which could divert 
resources away from other aspects of our business. 

20 

Our commitment to meet the obligations of our Brazilian employees’ pension plans, managed by Fundação Sistel de Seguridade Social 
and Fundação Atlântico de Seguridade Social may be higher than what is currently anticipated, and therefore, we may be required to 
make additional contributions of resources to these pension plans or to record liabilities or expenses that are higher than currently 
recorded. 

As sponsors of certain private employee pension plans in Brazil, which are managed by Fundação Sistel de Seguridade Social, or 

Sistel, and Fundação Atlântico de Seguridade Social, or FATL, our subsidiaries cover the actuarial deficits of these pension benefit 
plans, which provide guaranteed benefits to our retirees in Brazil and guaranteed future benefits to our current Brazilian employees at 
the time of their retirement. As of December 31, 2019, our Brazilian pension benefit plans had an aggregate deficit of R$633 million. 
Our commitment to meet these deficit obligations may be higher than we currently anticipate, and we may be required to make 
additional contributions or record liabilities or expenses that are higher than we currently record, which may adversely affect our 
financial results. If the life expectancy of the beneficiaries should exceed the life expectancies included in the actuarial models, the level 
of our contributions to these plans could increase. If the managers of these plans should suffer losses on the investments of the assets of 
these plans, we would be required to make additional contributions to these plans in order for these plans to be able to provide the 
agreed benefits. Any increase in the level of our contributions to these plans as a result of an increase in life expectancy or a decline in 
investment returns could have a material adverse effect on our financial condition or results of operations. For a more detailed 
description of our Brazilian pension plans, see “Item 6. Directors, Senior Management and Employees—Employees—Employee 
Benefits—Pension Benefit Plans.” 

As a result of the RJ Proceedings, certain of our unfunded obligations under our post-retirement plans were novated. As of 
December 31, 2019, we had recorded R$633 million on our balance sheet as “liability for pension benefits,” net of provision for 
unfunded status on our balance sheet, represented by the commitment under the terms of the RJ Plan related to the financial obligations 
agreement, entered into by Oi and FATL intended for the payment of the mathematical provision without coverage by the plan’s assets. 
For more information, see “Item 6. Directors, Senior Management and Employees—Employees—Employee Benefits—Pension Benefit 
Plans—Fundação Atlântico de Seguridade Social—TCSPREV Plan” and note 27 to our audited consolidated financial statements 
included in this annual report. 

Risks Relating to Brazil 

The Brazilian government has exercised, and continues to exercise, significant influence over the Brazilian economy. This influence, as 
well as Brazilian political and economic conditions, could adversely impact our business, results of operations and financial condition 
and the market prices of our Common Shares, preferred shares and ADSs.

Oi is a Brazilian corporation, and substantially all of our operations and customers are located in Brazil. Accordingly, our financial 

condition and results of operations are substantially dependent on Brazil’s economy. The Brazilian federal government frequently 
exercises significant influence over the Brazilian economy and occasionally makes significant changes in policy and regulations. The 
Brazilian government’s actions to control inflation and implement macroeconomic policies have often involved, among other measures, 
changes in interest rates, changes in tax policies, wage and price controls, foreign exchange controls, currency devaluations, blocking 
access to bank accounts, imposing capital controls and limits on imports. We do not have any control over, and are unable to predict, 
which measures or policies the Brazilian government may adopt in the future. Our business, results of operations and financial 
condition and the market price of our Common Shares, Preferred Shares and ADSs may be adversely affected by changes in 
government policies or regulations, especially those related to the telecommunications sector, such as changes in rates and competitive 
conditions, as well as general economic factors, including: 

•

•

•

•

•

•

•

the rate of growth of the Brazilian economy; 

economic, political or social instability; 

fluctuating exchange rates; 

inflation; 

interest rates and monetary policies; 

reductions in salaries or income levels and unemployment rates; 

liquidity of domestic capital and lending markets; 

21 

•

•

•

•

•

•

energy policy; 

exchange controls and restrictions on remittances abroad; 

changes to the regulatory framework governing our industry; 

fiscal policies and changes in tax laws; 

labor and social security policies, laws and regulations; and 

other political, diplomatic, social and economic developments in or affecting Brazil. 

Uncertainty over whether the Brazilian federal government will implement changes to the policies, regulations or standards 
affecting these or other factors in the future may affect economic performance and contribute to economic uncertainty in Brazil and to 
heightened volatility in the Brazilian securities markets and securities issued abroad by Brazilian issuers, which may have an adverse 
effect on us and the trading price of our Common Shares, Preferred Shares and ADSs. 

Ongoing political instability has adversely affected the Brazilian economy, our business and results of operations and may adversely 
affect the market price of our Common Shares, Preferred Shares and ADSs. 

The Brazilian economy has been affected by political events in Brazil, which have also affected the confidence of investors and 

the public in general, adversely impacting the performance of the Brazilian economy and heightening the volatility of securities issued 
by Brazilian companies. 

Brazilian markets have also experienced heightened volatility due to uncertainties derived from the ongoing investigations 
conducted by the Brazilian Federal Police and the Federal Prosecutor’s Office (Ministério Público Federal), among which is Operation 
Car Wash (Operação Lava Jato). Such investigations have impacted the Brazilian economy and political environment. Numerous 
members of the Brazilian government and of the legislative branch, as well as senior officers of large state-owned and private 
companies, have been convicted of political corruption related to bribes by means of kickbacks on contracts granted by the government 
to several infrastructure, oil and gas and construction companies, among others. Profits of these kickbacks allegedly financed the 
political campaigns of political parties that were unaccounted for or not publicly disclosed, and served to further the personal 
enrichment of the recipients of the bribery schemes. As a result, a number of senior politicians, including former president Luiz Inácio 
Lula da Silva, congressmen and officers of the major state-owned and private companies in Brazil, resigned and/or have been arrested, 
and numerous senior elected officials and other public officials are being investigated for unethical and illegal behavior. 

The outcome of these investigations is uncertain, but they have already had an adverse impact on the image and reputation of the 

implicated companies, and on the general market perception of Brazil. The development of these investigations has and may continue to 
adversely affect us. We cannot predict whether the ongoing investigations will affect the market or will lead to heightened economic 
and political volatility in Brazil, nor whether new investigations against politicians and/or officers of private companies will occur in the 
future. 

In addition, in October 2018, Brazilians elected federal congressmen, state congressmen, two-thirds of the total number of senators 

and governors, and the president, and the new elected officials took office at the beginning of 2019. Following a divisive presidential 
race, Congressman Jair Bolsonaro became Brazil’s president on January 1, 2019. 

Any continuation of such divisions could result in congressional deadlock, political unrest and massive demonstrations and/or 

strikes that could materially adversely affect our operations. Uncertainties in relation to the implementation by the new administration 
of changes relating to monetary, tax and pension funds policies, as well as to the relevant legislation that must be passed to implement 
them, may contribute to economic instability. These uncertainties and new measures may increase market volatility of Brazilian 
securities issued abroad. 

The President of Brazil has the power to determine policies and issue governmental acts related to the Brazilian economy that 

affect the operations and financial performance of companies, including us. We cannot predict which policies the newly elected 
president will adopt or if these policies or changes in current policies may have an adverse effect on us or the Brazilian economy. 

22 

Fluctuations in exchange rates may lead to substantial losses on our liabilities denominated in or linked to foreign currencies. 

Since 1999, exchange rates for the real have been set by the market, i.e., a floating exchange rate system. Although long-term 
depreciation of the real is generally linked to the rate of inflation in Brazil, depreciation of the real occurring over shorter periods of 
time has resulted in significant variations in the exchange rate between the real, the U.S. dollar and other currencies. The exchange rate 
between the U.S. dollar and the Brazilian real has experienced significant fluctuations in recent years. The real depreciated against the 
U.S. dollar by 47.1% during 2015. During 2016, the real appreciated against the U.S. dollar by 16.5% and the real depreciated against 
the U.S. dollar by 1.5% in 2017, 17.1% in 2018, and 4.0% in 2019. 

As of December 31, 2019, R$18,294 million, or 57.8%, of our total consolidated borrowings and financing was denominated in 

currencies other than the real, excluding the fair value adjustment to our borrowings and financing and debt issuance costs, and 
R$9,521 million, or 52.2%, of our total consolidated borrowings and financing was denominated in currencies other than the real, after 
giving effect to the fair value adjustment to our borrowings and financing and debt issuance costs. When the real depreciates against 
foreign currencies, we incur losses on our liabilities denominated in foreign currencies, such as our U.S. dollar-denominated PIK 
Toggle Notes and export credit facilities, and we incur gains on our monetary assets denominated in or indexed to foreign currencies, as 
the liabilities and assets are translated into reais. On the other hand, when the real depreciates against foreign currencies, we incur gains 
on the balance of our fair value adjustment as a consequence of the gross debt balance, which partially offsets the negative impact on 
our borrowings and financings. If significant depreciation of the real were to occur when the value of such liabilities significantly 
exceeds the value of such assets, including any financial instruments entered into for hedging purposes, we could incur significant 
losses, even if the value of those assets and liabilities has not changed in their original currency. In addition, a significant depreciation 
in the real could adversely affect our ability to meet certain of our payment obligations. A failure to meet certain of our payment 
obligations could trigger a default under certain financial covenants in our debt instruments, which could have a material adverse effect 
on our business and results of operations. 

The significant depreciation of the real subsequent to December 31, 2019, partially due to the COVID-19 pandemic and the public 

health measures adopted to combat the pandemic in Brazil and internationally, is expected to have effects on our U.S. dollar-
denominated indebtedness and interest expenses, negatively affecting our results of operations. Notwithstanding the adverse effects on 
the carrying amounts of our financial liabilities, we do not anticipate any substantial effect on our liquidity as there are few short-term 
payment obligations under our indebtedness, which we have hedged by continuing to hold a portion of the proceeds from our sale of PT 
Ventures in U.S. dollars. However, a prolonged deterioration of the value of the real could adversely affect our ability to meet our 
payment obligations on our indebtedness when future amortization payments become due. A portion of our capital expenditures and 
operating leases require us to acquire assets or use third-party assets at prices denominated in or linked to foreign currencies, some of 
which are financed by liabilities denominated in foreign currencies, principally the U.S. dollar. We generally do not hedge exposures 
relating to our capital expenditures against risks related to movements of the real against foreign currencies. To the extent that the value 
of the real decreases relative to the U.S. dollar, it becomes more costly for us to purchase these assets or services, which could 
adversely affect our business and financial performance. Despite the 17.1% depreciation of the real during 2018, the slow recovery of 
the Brazilian economy limited inflation and allowed the Central Bank of Brazil (Banco Central do Brasil), or the Brazilian Central 
Bank to reduce the SELIC rate (the Brazilian Central Bank’s overnight rate) by 0.50% during 2018, ending 2018 at 6.5%. As of 
December 31, 2019, the SELIC rate was 4.5%. 

The significant depreciation of the real subsequent to December 31, 2019 is expected to have effects on our U.S. dollar-

denominated capital expenditure and operating lease costs, although we do not anticipate any substantial effects in the short-term as we 
generally fix the exchange rates applicable to our network equipment orders at the time that these orders are placed and we have hedged 
our U.S. dollar-denominated operating expenses by continuing to hold a portion of the proceeds from our sale of PT Ventures in U.S. 
dollars. A prolonged deterioration of the value of the real could adversely affect our ability to implement our capital expenditure 
program and increase our operating costs, adversely affect our operating results and overall financial performance. 

Appreciation of the real against the U.S. dollar may lead to a deterioration of the country’s current account and the balance of 
payments, as well as to a dampening of export-driven growth. Any such appreciation could reduce the competitiveness of Brazilian 
exports and adversely affect net sales and cash flows from exports. Depreciation of the real relative to the U.S. dollar could create 
additional inflationary pressures in Brazil by increasing the price of imported products, which may result in the adoption of deflationary 
government policies. The sharp depreciation of the real in relation to the U.S. dollar may generate inflation and governmental measures 
to fight possible inflationary outbreaks, including the increase in interest rates, which reduces the purchasing power of consumers and 
raises the cost in the credit market. Any such macroeconomic effects could adversely affect our net operating revenues and our overall 
financial performance. 

23 

If Brazil experiences substantial inflation in the future, our margins and our ability to access foreign financial markets may be reduced. 
Inflation and government measures to curb inflation may have adverse effects on the Brazilian economy, the Brazilian securities market 
and our business and results of operations. 

In the past, Brazil has experienced extremely high rates of inflation. Inflation, policies adopted to curb inflationary pressures and 

uncertainties regarding possible future governmental intervention have had and are expected to continue to have significant negative 
effects on the Brazilian economy generally, and have contributed to economic uncertainty and heightened volatility in the Brazilian 
capital markets. 

According to the Broad Consumer Price Index (Índice Nacional de Preços ao Consumidor Ampliado), or IPCA, published by the 
Brazilian Institute of Geography and Statistics (Instituto Brasileiro de Geografia e Estatística), the Brazilian consumer price inflation 
rates were 10.7% during 2015, 6.3% during 2016, 3.0% during 2017, 3.8% during 2018 and 4.3% during 2019. Brazil may experience 
high levels of inflation in the future and inflationary pressures may lead to the Brazilian government’s intervening in the economy and 
introducing policies that could harm our business and the price of our Common Shares, Preferred Shares and ADSs. 

As of the date of this annual report, fixed broadband and mobile service providers use the General Market Price Index — Internal 

Availability (Índice Geral de Preços — Disponibilidade Interna), or IGP-DI, to adjust their prices. The IGP-DI is an inflation index 
developed by the Fundação Getúlio Vargas, or FGV, a private organization. The IGP-DI index was 10.7% during 2015, 7.2% during 
2016, (0.42)% during 2017, 7.1% during 2018 and 7.7% during 2019. 

Since 2006, rates for fixed-line services have been indexed to the Telecommunication Services Index (Índice de Serviços de 
Telecomunicações), or IST, adjusted by a productivity factor, which is defined by ANATEL Resolution 507/2008. The IST is an index 
composed of other domestic price indexes (including the IPCA, the IGP-DI and the General Market Price Index (Índice Geral de 
Preços ao Mercado), or IGP-M, published by FGV, among others) that is intended to reflect the telecommunications industry’s 
operating costs. As a result, this index serves to reduce potential discrepancies between our industry’s revenue and costs, and thus 
reduce the apparent adverse effects of inflation on our operations. The productivity factor, pursuant to which ANATEL is authorized to 
adjust fee rates, is calculated based on a compensation index established by ANATEL to incentivize operational efficiency and to share 
related gains in earnings from fixed line services with customers through fee rate adjustments. The IST is calculated based on a 
12-month period average. This may cause increases in our revenues above or below our costs (including salaries), with potentially 
adverse impacts on our profitability. 

If Brazil experiences substantial inflation in the future, our costs may increase and our operating and net margins may decrease. 

Although ANATEL regulations provide for annual price increases for most of our services in Brazil, such increases are linked to 
inflation indices, discounted by increases in our productivity. During periods of rapid increases in inflation, the price increases for our 
services may not be sufficient to cover our additional costs and we may be adversely affected by the lag in time between the incurrence 
of increased costs and the receipt of revenues resulting from the annual price increases. Inflationary pressures may also curtail our 
ability to access foreign financial markets and may lead to further government intervention in the economy, including the introduction 
of government policies that may adversely affect the overall performance of the Brazilian economy. 

Fluctuations in interest rates could increase the cost of servicing our debt and negatively affect our overall financial performance. 

Our financial expenses are affected by changes in the interest rates that apply to our floating rate debt. As of December 31, 2019, 

we had, among other consolidated debt obligations, excluding the fair value adjustment to our borrowings and financing and debt 
issuance costs, R$13,087 million of borrowings and financing that were subject to variable interest rates, including R$9,140 million of 
borrowings and financing and debentures that were subject to the Interbank Certificate of Deposit (Certificado de Depósito 
Interbancário), or CDI, rate, an interbank rate, and R$3,947 million of borrowings and financing that were subject to the Long-Term 
Interest Rate (Taxa de Juros de Longo Prazo), or TJLP, a long-term interest rate. As of December 31, 2019, we had, among other 
consolidated debt obligations, after giving effect to the fair value adjustment to our borrowings and financing and debt issuance costs, 
R$9,148 million of borrowings and financing that were subject to variable interest rates, including R$4,695 million of borrowings and 
financing and debentures that were subject to the CDI rate, and R$3,946 million of borrowings and financing that were subject to the 
TJLP. 

The TJLP includes an inflation factor and is determined quarterly by the National Monetary Council (Conselho Monetário 
Nacional). In particular, the TJLP and the CDI rate have fluctuated significantly in the past in response to the expansion or contraction 
of the Brazilian economy, inflation, Brazilian government policies and other factors. For example, the CDI rate decreased from 11.57% 
per annum as of December 31, 2014 to 14.13% per annum as of December 31, 2015, and decreased to 13.63% per annum as of 
December 31, 2016, 6.89% per annum as of December 31, 2017, 6.40% per annum as of December 31, 2018 and 4.40% per annum as 
of December 31, 2019. 

24 

The market value of securities issued by Brazilian companies is influenced by the perception of risk in Brazil and other countries, which 
may have a negative effect on the trading price of Common Shares, Preferred Shares and ADSs and may restrict our access to 
international capital markets. 

Economic and market conditions in other countries and regions, including the United States, the European Union and emerging 
market countries, may affect to varying degrees the market value of securities of Brazilian issuers. Although economic conditions in 
these countries and regions may differ significantly from economic conditions in Brazil, investors’ reactions to developments in these 
other countries may have an adverse effect on the market value of securities of Brazilian issuers, the availability of credit in Brazil and 
the amount of foreign investment in Brazil. Crises in the European Union, the United States and emerging market countries have at 
times resulted in significant outflows of funds from Brazil and may diminish investor interest in securities of Brazilian issuers, 
including our company. This could materially and adversely affect the market price of our securities, and could also make it more 
difficult for us to access the capital markets and finance our operations in the future on acceptable terms or at all. 

Risks Relating to the Common Shares, Preferred Shares and ADSs 

Holders of Common Shares, Preferred Shares or ADSs may not receive any dividends or interest on shareholders’ equity. 

According to Oi’s by-laws and the Brazilian Corporate Law, Oi must pay its shareholders at least 25% of Oi’s consolidated annual 
net income as dividends or interest on shareholders’ equity, as calculated and adjusted in accordance with the Brazilian Corporate Law. 
This adjusted net income may be capitalized, used to absorb losses or otherwise retained as allowed under the Brazilian Corporate Law 
and Oi’s by-laws and may not be available to be paid as dividends or interest on shareholders’ equity. Holders of Common Shares or 
Common ADSs may not receive any dividends or interest on shareholders’ equity in any given year due to the dividend preference of 
Preferred Shares. Additionally, the Brazilian Corporate Law allows a publicly traded company like Oi to suspend the mandatory 
distribution of dividends in any particular year if Oi’s board of directors informs Oi’s shareholders at the ordinary general shareholders’ 
meeting that such distributions would be inadvisable in view of Oi’s financial condition or cash availability and subject to approval of 
the general shareholders’ meeting. In addition, the members of Oi’s fiscal council must issue an opinion with respect to the suspension 
of the mandatory distribution of dividends and Oi’s board of directors must submit to the CVM the justification for such suspension. 

Moreover, under the RJ Plan, Oi and the other RJ Debtors are prohibited from declaring or paying dividends, interest on 

shareholders’ equity or other forms of return on capital or making any other payment or distribution on or related to their shares 
(including any payment related to a merger or consolidation) until February 5, 2024. After February 5, 2024, Oi and the other RJ 
Debtors will be permitted to declare or pay dividends, interest on shareholders’ equity or other forms of return on capital or make any 
other payment or distribution on or related to their shares (including any payment related to a merger or consolidation) if Oi meets a 
certain financial ratio, as described under “Item 8. Financial Information—Dividends and Dividend Policy.” There shall not be any 
restriction to the distribution of dividends under the RJ Plan after the full payment of the Financial Credits (as defined in the RJ Plan). 
The restrictions of the payment of dividends and other distributions described in this paragraph are subject to certain exceptions, as 
described under “Item 8. Financial Information—Dividends and Dividend Policy.” 

Holders of ADSs are not entitled to attend shareholders’ meetings and may only vote through the depositary. 

Under Brazilian law, only shareholders registered as such in Oi’s corporate books may attend Oi’s shareholders’ meetings. All 
Common Shares and Preferred Shares underlying our ADSs are registered in the name of the depositary. Consequently, a holder of 
ADSs is not entitled to attend Oi’s shareholders’ meetings. Holders of ADSs may exercise the voting rights with respect to Common 
Shares and the limited voting rights with respect to Preferred Shares represented by our ADSs only in accordance with the applicable 
deposit agreement relating to the ADSs. There are practical limitations upon the ability of holders of ADSs to exercise their voting 
rights due to the additional steps involved in communicating with holders of ADSs. For example, Oi is required to publish a notice of 
Oi’s shareholders’ meetings in certain newspapers in Brazil. To the extent that holders of Common Shares or Preferred Shares are 
entitled to vote at a shareholders’ meeting, they will be able to exercise their voting rights by attending the meeting in person or voting 
by proxy. By contrast, holders of ADSs will receive notice of a shareholders’ meeting by mail from the depositary following Oi’s 
notification to the depositary of the shareholders’ meeting and Oi’s request that the depositary inform holders of ADSs of the 
shareholders’ meeting. To exercise their voting rights, holders of ADSs must instruct the depositary on a timely basis. This voting 
process will take longer for holders of ADSs than for holders of Common Shares or Preferred Shares. If the depositary fails to receive 
timely voting instructions for all or part of ADSs, the depositary will assume that the holders of those ADSs are instructing it to give a 
discretionary proxy to a person designated by us to vote their ADSs, except in limited circumstances. 

25 

We cannot assure you that holders of ADSs will receive the voting materials in time to ensure that such holders can instruct the 

depositary to vote Common Shares or Preferred Shares underlying their ADSs. In addition, the depositary and its agents are not 
responsible for failing to carry out voting instructions of the holders of ADSs or for the manner of carrying out those voting 
instructions. Accordingly, holders of ADSs may not be able to exercise voting rights, and they will have no recourse if the Common 
Shares or Preferred Shares underlying their ADSs are not voted as requested. 

Holders of Common Shares, Preferred Shares or ADSs in the United States may not be entitled to participate in future preemptive 
rights offerings of Common Shares or Preferred Shares. 

Under Brazilian law, if Oi offers to issue new shares in exchange for cash or assets as part of a capital increase, Oi generally must 

grant its shareholders the right to purchase a sufficient number of the offered shares to maintain their existing ownership percentage. 
Rights to purchase shares in these circumstances are known as preemptive rights. Oi may not legally be permitted to allow holders of 
Common Shares, Preferred Shares or ADSs in the United States to exercise any preemptive rights in any future capital increase unless 
either (1) Oi files a registration statement with the SEC with respect to that offering of shares, as Oi did for its most recent capital 
increase, or (2) that offering of shares qualifies for an exemption from the registration requirements of the Securities Act. At the time of 
any future capital increase, Oi will evaluate the costs and potential liabilities associated with filing a registration statement with the SEC 
and any other factors that Oi considers important in determining whether to file such a registration statement. Oi is not obligated to file 
a registration statement in connection with any future capital increase, and Oi cannot assure the holders of Common Shares, Preferred 
Shares or ADSs in the United States that it will file a registration statement with the SEC to allow them to participate in a preemptive 
rights offering. As a result, the equity interest of such holders in Oi may be diluted. 

If holders of ADSs exchange them for Common Shares or Preferred Shares, they may risk temporarily losing, or being limited in, the 
ability to remit foreign currency abroad and certain Brazilian tax advantages. 

The Brazilian custodian for the Common Shares and Preferred Shares underlying our ADSs has obtained an electronic registration 

number with the Brazilian Central Bank to allow the depositary to remit U.S. dollars abroad. ADS holders benefit from the electronic 
certificate of foreign capital registration from the Brazilian Central Bank obtained by the custodian for the depositary, which permits it 
to convert dividends and other distributions with respect to the Common Shares or Preferred Shares into U.S. dollars and remit the 
proceeds of such conversion abroad. If holders of our ADSs decide to exchange them for the underlying Common Shares or Preferred 
Shares, they will be required to appoint a Brazilian financial institution to act as their legal representative who shall be responsible, 
among other things, for keeping and updating the investors’ certificates of registrations with the Brazilian Central Bank, as provided in 
CMN Resolution No. 4,373. Investors will only be able to remit U.S. dollars abroad if the relevant new electronic certificate of foreign 
capital registration in connection with the Common Shares or Preferred Shares is previously obtained. If such investors fail to obtain or 
update the relevant certificates of registration, it may result in additional expenses and may cause delays in receiving distributions. See 
“Item 10. Additional Information—Exchange Controls.” 

In addition, if holders of our ADSs exchange our ADSs for Common Shares or Preferred Shares, generally they may be subject to 

a less favorable tax treatment on the proceeds from any sale of, our Common Shares or Preferred Shares. See “Item 10. Additional 
Information—Taxation—Brazilian Tax Considerations.” 

Holders of ADSs may face difficulties in serving process on or enforcing judgments against us and other persons. 

Oi is incorporated as a corporation under the laws of Brazil and substantially all of Oi’s assets are located in Brazil. In addition, all 
of Oi’s directors and executive officers reside outside the United States and all or a significant portion of the assets of such persons may 
be located outside the United States. As a result, it may not be possible for holders of ADSs to effect service of process within the 
United States or other jurisdictions outside Brazil upon such persons, or to enforce against such persons judgments of U.S. courts, 
including judgments predicated upon the civil liability provisions of the U.S. federal securities laws or the laws of such other 
jurisdictions. 

26 

Holders of Common Shares and Preferred Shares will be subject to, and holders of ADSs could be subject to, Brazilian income tax on 
capital gains from sales of Common Shares, Preferred Shares or ADSs. 

According to Article 26 of Brazilian Law No. 10,833/2003, if a holder not deemed to be domiciled in Brazil for Brazilian tax and 
regulatory purposes, or a Non-Brazilian Holder, disposes of assets located in Brazil, the transaction will be subject to taxation in Brazil, 
even if such disposition occurs outside Brazil or if such disposition is made to another Non-Brazilian Holder. Accordingly, on the 
disposition of common shares or preferred shares, which are considered assets located in Brazil, the Non-Brazilian Holder will be 
subject to income tax on the gains assessed, following the rules described under “Item 10. Additional 
Information—Taxation—Brazilian Tax Considerations—Taxation of Gains,” regardless of whether the transactions are conducted in 
Brazil or abroad and with a Brazilian resident or not. A disposition of our ADSs, however, involves the disposal of a non-Brazilian 
asset, which in principle should not be subject to taxation in Brazil. Nevertheless, in the event that the concept of “assets located in 
Brazil” is interpreted to include our ADSs, this tax law could result in the imposition of withholding taxes on the disposition of our 
ADSs made by Non-Brazilian Holders. Due to the fact that, as of the date of this annual report, Article 26 of Brazilian Law 
No. 10,833/2003 has no judicial guidance as to its application to ADSs, we are unable to predict which interpretation would ultimately 
prevail in Brazilian courts. See “Item 10. Additional Information—Taxation—Brazilian Tax Considerations —Taxation of Gains.” 

Oi believes that it was not a passive foreign investment company (“PFIC”) for its taxable year ended December 31, 2019.

Oi will be classified as a passive foreign investment company, or PFIC, in any taxable year if either: (1) 50% or more of the fair 

market value of our gross assets (determined on the basis of a quarterly average) for the taxable year produce passive income or are held 
for the production of passive income, or (2) 75% or more of our gross income for the taxable year is passive income. As a publicly 
traded foreign corporation, Oi intends for this purpose to treat the aggregate fair market value of our gross assets as being equal to the 
aggregate value of our outstanding stock plus the total amount of our liabilities (“market capitalization”) and to treat the excess of the 
fair market value of our assets over their book value as a nonpassive asset to the extent attributable to our nonpassive income. Based on 
the market price of the Common Shares and the Preferred Shares and the composition of our assets, Oi believes that it was not a PFIC 
for U.S. federal income tax purposes for its taxable year ended December 31, 2019, although Oi believes that it was a PFIC for the 
taxable year ended December 31, 2018. Nevertheless, because PFIC status is determined annually based on Oi’s income, assets and 
activities for the entire taxable year, it is not possible to determine whether Oi will be characterized as a PFIC for the taxable year 
ending December 31, 2020, or for any subsequent year, until after the close of the year. Furthermore, because Oi determines the value 
of its gross assets based on the Market Capitalization test, a decline in the value of its Common Shares and Preferred Shares may result 
in Oi becoming a PFIC. Accordingly, there can be no assurance that Oi will not be considered a PFIC for any taxable year. 

If contrary to Oi’s belief, Oi were characterized as a PFIC for its taxable year ended December 31, 2019, certain adverse U.S. 
federal income tax consequences could apply to a U.S. investor who holds Common Shares or Preferred Shares or ADSs with respect to 
any “excess distribution” received from Oi and any gain from a sale or other disposition of Common Shares or Preferred Shares or 
ADSs, and U.S. investors also may be subject to additional reporting obligations with respect to Common Shares or Preferred Shares or 
ADSs. In such case, Oi does not intend to provide the information necessary for a U.S. investor to make a qualified electing fund 
election with respect to the Common Shares or Preferred Shares or ADSs. See “Item 10. Additional Information—Taxation – U.S. 
Federal Income Tax Considerations – Passive Foreign Investment Company Rules.” 

27 

If a United States person is treated as owning at least 10% of Oi’s shares, such holder may be subject to adverse U.S. federal income 
tax consequences. 

If a United States person is treated as owning (directly, indirectly or constructively) at least 10% of the value or voting power of 
Oi’s shares, such person may be treated as a “United States shareholder” with respect to each “controlled foreign corporation” in our 
group (if any). If United States shareholders own (or are treated as owning) more than 50% of the value or voting power of Oi’s shares, 
Oi would (and our non-U.S. subsidiaries could) be treated as controlled foreign corporations. In addition, if our group includes one or 
more U.S. subsidiaries, certain of our non-U.S. subsidiaries could be treated as controlled foreign corporations (regardless of whether 
we are treated as a controlled foreign corporation). A United States shareholder of a controlled foreign corporation may be required to 
report annually and include in its U.S. taxable income its pro rata share of “Subpart F income,” “global intangible low-taxed income” 
and investments in U.S. property by controlled foreign corporations, regardless of whether we make any distributions. An individual 
that is a United States shareholder with respect to a controlled foreign corporation generally would not be allowed certain tax 
deductions or foreign tax credits that would be allowed to a United States shareholder that is a U.S. corporation. Failure to comply with 
these reporting obligations may subject you to significant monetary penalties and may prevent the statute of limitations with respect to 
your U.S. federal income tax return for the year for which reporting was due from starting. We cannot provide any assurances that we 
will assist investors in determining whether any of our non-U.S. subsidiaries are treated as a controlled foreign corporation or whether 
such investor is treated as a United States shareholder with respect to any of such controlled foreign corporations or furnish to any 
United States shareholders information that may be necessary to comply with the aforementioned reporting and tax paying obligations. 
Certain of our shareholders may be United States shareholders. The determination of controlled foreign corporation status is complex 
and includes attribution rules, the application of which is not entirely certain. A United States investor should consult its advisors 
regarding the potential application of these rules to an investment in Oi’s Common Shares, Preferred Shares or ADSs. 

Trading on over-the-counter markets may be volatile and sporadic, which could depress the market price of the Preferred ADSs and 
make it difficult for holders to resell Oi’s Preferred ADSs. 

On June 21, 2016, the Preferred ADSs were delisted from the New York Stock Exchange, or NYSE. On June 23, 2016, OTC 
Markets Group, Inc. began publishing quotations for the Preferred ADS in the “pink sheets” under the trading symbol OIBRQ. Trading 
in stock quoted on over the counter markets is often thin, volatile, and characterized by wide fluctuations in trading prices due to many 
factors that may have little to do with our operations or business prospects. This volatility could depress the market price of the 
Preferred ADSs for reasons unrelated to operating performance. Moreover, the over the counter markets are not a stock exchange, and 
trading of securities on the over the counter markets is often more sporadic than the trading of securities listed on other stock exchanges 
such as the NYSE, the NASDAQ Stock Market or the American Stock Exchange. Accordingly, holders of Preferred ADSs may have 
difficulty reselling such securities. 

ITEM 4.

INFORMATION ON THE COMPANY 

Overview 

We are one of the principal integrated telecommunications service providers in Brazil with approximately 53.4 million revenue 

generating units, or RGUs, as of December 31, 2019. We operate throughout Brazil and offer a range of integrated telecommunications 
services that include Residential Services, Personal Mobility Services and B2B Services. 

Our Residential Services business includes local and long-distance fixed-line voice services, broadband services and Pay-TV 
services provided to residential customers in our fixed-line concession service areas, comprising the entire territory of Brazil other than 
the State of São Paulo. We are the largest fixed-line telecommunications company in Brazil in terms of total number of lines in service 
as of December 31, 2019 based on our 10.3 million fixed lines in service as of December 31, 2019, with a market share of 48.4% of the 
total fixed lines in service in our service areas as of that date. We own the largest fiber optic network in Brazil, with more than 376,000 
kilometers of installed fiber optic cable, distributed throughout Brazil. We focus on increasing the revenue generated by this customer 
base by aggressively promoting convergent services (double-play, triple-play and quadruple-play packages) including our mobile, 
broadband and Pay-TV services. We offer a variety of high-speed broadband services. As of December 31, 2019, we had 4.2 million 
asymmetric digital subscriber line, or ADSL, subscribers, representing 60.0% of our residential fixed line customers as of that date. We 
offer Pay-TV services under our Oi TV brand. We deliver Pay-TV services throughout our residential service areas using DTH satellite 
technology. As of December 31, 2019, we had 1.5 million residential Pay-TV subscribers, representing 20.7% of our residential fixed 
line customers as of that date. 

28 

Our Personal Mobility Services business offers mobile telecommunications services throughout Brazil. Our mobile network 

covers areas in which approximately 94% of the Brazilian population lives and works. In addition, we provide network usage 
(interconnection) services. Based on our 36.8 million mobile subscribers as of December 31, 2019, we had a 16.2% market share of the 
Brazilian mobile telecommunications market as of that date. 

Our B2B Services business provides voice, broadband, Pay-TV, data transmission and other telecommunications services to small 

and medium sized enterprises, or SMEs, corporation and governmental agencies throughout Brazil. We also provide wholesale 
interconnection, network usage (interconnection) services and traffic transportation services to other telecommunications providers. 

Our principal executive office is located at Rua Humberto de Campos No. 425, 8th floor–Leblon, 22430-190 Rio de Janeiro, RJ, 

Brazil, and our telephone number at this address is (55-21) 3131-2918. 

Our Recent History and Development 

Our Judicial Reorganization Proceedings 

On June 20, 2016, Oi, together with the other RJ Debtors, filed a joint voluntary petition for judicial reorganization pursuant to the 

Brazilian Bankruptcy Law with the RJ Court, pursuant to an urgent measure approved by our board of directors. 

On December 19 and 20, 2017, a GCM to consider approving the RJ Plan was held following the confirmation that the required 

quorum of creditors of each of classes I, II, III, and IV was in attendance. As part of the RJ Plan, we negotiated the terms of a 
commitment agreement, which we refer to as the Commitment Agreement, with members of a diverse ad hoc group of holders of the 
bonds issued by Oi, Oi Coop and PTIF, which we refer to as the Ad Hoc Group, the International Bondholder Committee, a group of 
creditors in the Netherlands, which we refer to as the IBC, and certain other unaffiliated bondholders. Under the terms of the 
Commitment Agreement, such bondholders, which we refer to as the Backstop Investors, agreed to backstop our preemptive offering of 
Common Shares, subject to the terms and conditions of the Commitment Agreement. This GCM concluded on December 20, 2017 
following the approval of the RJ Plan by a significant majority of creditors of each class present at this GCM, reflecting amendments to 
the RJ Plan presented at this GCM as negotiated during the course of this GCM. 

On January 8, 2018, the RJ Court entered the Brazilian Confirmation Order, ratifying and confirming the RJ Plan, according to its 

terms, but modifying certain provisions of the RJ Plan. The Brazilian Confirmation Order was published in the Official Gazette of the 
State of Rio de Janeiro on February 5, 2018, the Brazilian Confirmation Date. 

The Brazilian Confirmation Order, according to its terms, is currently binding on all parties. By operation of the RJ Plan and the 
Brazilian Confirmation Order the unsecured claims against the RJ Debtors have been novated and discharged under Brazilian law and 
holders of such claims will receive the recoveries set forth in the RJ Plan in exchange for their claims in accordance with the terms and 
conditions of the RJ Plan. 

During 2018, the restructuring of the RJ Debtor’s financial debt in accordance with the applicable terms and conditions set forth in 

the RJ Plan was concluded. 

Extension of the Judicial Reorganization Proceedings 

The Brazilian Bankruptcy Law provides that the RJ Proceedings and the judicial supervision of the RJ Debtors may be terminated 
on the second anniversary of the Brazilian Confirmation Date if the RJ Court determines that all obligations provided for in the RJ Plan 
have been satisfied based on the analysis of compliance with the RJ Plan. 

On December 6, 2019, we filed a petition with the RJ Court requesting that the judicial supervision of the RJ Debtors not be 
terminated on February 5, 2020, the second anniversary of the Brazilian Confirmation Date, in order to allow us to continue to execute 
the RJ Plan and remain focused on our strategic transformation. Notwithstanding the conclusion of the restructuring of the RJ Debtor’s 
financial debt in accordance with the applicable terms and conditions set forth in the RJ Plan, we presented to the RJ Court 
circumstances related to the complexity inherent to the magnitude of the RJ Proceedings and the ongoing reforms in the legal-regulatory 
environment, which we believe require additional measures yet to be implemented under the RJ Proceedings. 

On February 27, 2020, we filed a petition with the RJ Court requesting that we be permitted to submit to our creditors for their 
consideration and deliberation at a new general creditors’ meeting a proposed amendment to the RJ Plan designed to achieve greater 
operational and financial flexibility for our company to continue with investments and the fulfillment of our strategic plan. At the new 
general creditors’ meeting, only creditors of the RJ Debtors that held credits and had voting rights at the time of the original GCM and 
who continued to hold an interest in the debt obligations or equity securities of the RJ Debtors on February 27, 2020 will be entitled to 
vote. 

29 

On March 6, 2020, the RJ Court issued a decision granting our request to hold a new general creditors’ meeting to deliberate on a 

proposed amendment to the RJ Plan. The RJ Court required that: 

•

•

the RJ Debtors must submit the proposed amendment to the RJ Plan to the RJ Court on or prior to September 8, 2020; and 

the new general creditors’ meeting organized by the Judicial Administrator must take place within 60 days from the date of 
submission of the proposed amendment to the RJ Plan to the RJ Court by the RJ Debtors. 

We intend to seek to amend the RJ Plan in order to facilitate asset sales contemplated by our strategic plan, including the potential 

sale of our mobile business and the proposed sales of other non-core assets. We continue to discuss the terms of the proposed 
amendment with various constituencies of our company and can provide no assurances with respect to the specific terms of the 
proposed amendment that will be presented to the RJ Court. 

Preemptive Offering and Closing Under Commitment Agreement 

As contemplated by Section 6 of the RJ Plan, on November 13, 2018, we commenced a preemptive offering of Common Shares 
that was registered with the SEC under the Securities Act under which holders of our Common Shares and Preferred Shares received 
1.333630 transferable rights for each Common Share or Preferred Share held as of November 19, 2018. Each subscription right entitled 
its holder to subscribe to one Common Share at a subscription price of R$1.24 per Common Share. In addition, each holder of a 
subscription right was entitled to request the subscription for additional Common Shares, up to the total of 3,225,806,451 Common 
Shares that were offered in the preemptive offering less the total number of initial Common Shares. 

The subscription rights expired on January 4, 2019. On January 16, 2019, we issued 1,530,457,356 Common Shares to holders of 

subscription rights that had exercised those subscription rights with respect to the initial Common Shares. On January 21, 2019, we 
issued 91,080,933 Common Shares to holders of subscription rights that had requested subscriptions for excess Common Shares. The 
proceeds of these subscriptions were R$2,011 million. 

On January 25, 2019, we issued 1,604,268,162 Common Shares, representing the total number of Common Shares that were 

offered in the preemptive offering less the total number of initial Common Shares and excess Common Shares, to the Backstop 
Investors in a private placement under the terms of the RJ Plan and the Commitment Agreement for the aggregate amount of 
R$1,989 million. In addition, under the terms of the RJ Plan and the Commitment Agreement, on that date we issued 272,148,705 
Common Shares in a private placement to the Backstop Investors and paid US$13 million to the Backstop Investors as compensation 
for their commitments under the Commitment Agreement. 

Pharol Settlement Agreement 

On January 8, 2019, Oi and its subsidiaries Telemar and PT Participações entered into a settlement agreement with Bratel and 

Pharol, or the Pharol Settlement Agreement, which provides, among other things, for the termination of all then-existing litigation 
involving the parties in Brazil and abroad. 

Under the Pharol Settlement Agreement Oi was required to: (1) pay Bratel an amount in U.S. dollars corresponding to €25 million, 

which under the Pharol Settlement Agreement was used by Pharol for the subscription of 85,721,774 Common Shares issued by Oi in 
our preemptive offering of Common Shares; and (2) upon confirmation of the Pharol Settlement Agreement by the RJ Court, 
(a) transfer to Bratel 32,000,000 Common Shares and 1,800,000 Preferred Shares of Oi held in treasury, (b) pay Pharol the annual fees 
related to certain obligations assumed by Oi with respect to proceedings of Pharol in Portugal, and (c) in case of a sale of at least 50% 
of the shares of Unitel indirectly held by Oi, deposit into an escrow account an amount necessary to guarantee the payment of any 
potential liabilities of Pharol in tax proceedings whose chance of loss is assessed as possible or probable. 

Under the Pharol Settlement Agreement, on February 8, 2019, the member designated by Oi was elected to Pharol’s board of 

directors. 

On February 28, 2019, the RJ Court confirmed the Pharol Settlement Agreement by a decision published in the Official Gazette of 

the State of Rio de Janeiro on March 12, 2019. This decision became final on April 3, 2019. 

During February 2019, we repurchased a total of 1,800,000 Preferred Shares over the B3 at prices ranging between R$1.42 and 

R$1.45 per Preferred Share, for an aggregate purchase price of R$2.6 million. These Preferred Shares were transferred to Pharol to 
satisfy the terms of the Pharol Settlement Agreement. Oi has satisfied the other terms of the Pharol Settlement Agreement applicable to 
our company and on April 4, 2019, all then-existing litigation involving the parties in Brazil and abroad was terminated. 

30 

Merger of Copart 4 with and into Telemar and Merger of Copart 5 with and into Oi 

In January 2019, Copart 4 was merged with and into Telemar and in March 2019, Copart 5 was merged with and into Oi. 

Sale of Interest in CVTelecom 

On May 21, 2019, PT Ventures sold all of the shares that it owned of Cabo Verde Telecom, S.A., or CVTelecom, a provider of 

fixed-line and mobile services in the Cabo Verde Islands, representing 40% of CVTelecom’s share capital, to the National Social 
Security Institute (Instituto Nacional de Previdência Social) and state-owned company, ASA – National Airport and Aerial Security 
Company (ASA – Empresa Nacional de Aeroportos e Segurança Aérea, S.A.), for US$26 million. This sale generated a net gain of 
R$67 million. 

In connection with the sale of the CVTelecom shares, PT Ventures entered into an agreement with the government of Cabo Verde 
for the definite termination of the arbitration proceedings pending before the International Centre for Settlement of Investment Disputes 
and the International Chamber of Commerce that had been filed by PT Ventures against the government of Cabo Verde in March 2015. 

Adoption of Strategic Plan 

On July 16, 2019, we announced our plan to pursue strategic alternatives, with a focus on the improvement of our operational and 

financial performance with a sustainable business model, for the purpose of maximizing enterprise value, in the context of the RJ 
process. We developed this plan in collaboration with a group of strategic advisors following an assessment of each of our business 
units focused on competitive advantages, effective capital allocation and anticipated funding needs to execute this plan. 

The principal elements of this plan include: 

•

•

•

•

•

•

•

accelerating our deployment of FTTH leveraging our non-replicable fiber optic network to become the national leader in 
FTTH; 

accelerating our wholesale operation to exploit the full potential of the unregulated market for wholesale transmission 
services utilizing our fiber optic network as we seek to become the leading provider of infrastructure in support of 5G 
services in Brazil; 

increasing our focus on our information and communications technology solutions business; 

leveraging our mobile network capacity by increasing our investment in 4G and 4.5G services using our available 1.8 GHz 
spectrum and increasing our marketing efforts focused on high-value post-paid customers to increase revenue of our mobile 
services; 

exploring strategic alternatives with respect to our mobile business to maximize shareholder value; 

implementing a sustainable program of cost reductions based on opportunities identified by our management in our sales 
and marketing, organizational processes, information technology, procurement and network operations activities; 

divesting non-core assets, including communications towers, data centers, our African investments, certain real estate and 
other non-strategic assets, as part of our efforts to finance our capital expenditure plans. 

Sale of PT Ventures 

On January 24, 2020, Africatel sold and transferred 100% of the share capital of PT Ventures to Sonangol for an aggregate 

purchase price of US$1 billion, of which US$61 million was paid to Africatel prior to the transfer of the shares, and Sonangol paid 
US$699 million of the purchase price in cash on the closing date. The remaining US$240 million of the purchase price is to be paid to 
Africatel by Sonangol by July 31, 2020, with a guaranteed minimum monthly payment of US$40 million beginning in February 2020 
and we have received the minimum monthly payments due in February and March 2020. Payment of the remaining purchase price is 
fully guaranteed by a letter of credit. Pursuant to the Pharol Settlement Agreement, we deposited 34 million euros of the proceeds of 
this sale in an escrow account to cover losses relating to certain tax proceedings against Pharol. 

The principal assets of PT Ventures included (1) a 25% stake in Unitel, (2) a 40% stake in Multitel Serviços de Telecomunicações 
Lda., (3) rights to dividends previously declared by Unitel, but not received by PT Ventures, and (4) all rights arising from a final award 
in the amount of approximately US$659 million in an arbitration proceeding initiated by PT Ventures against the other Unitel 
shareholders. 

31 

Sale of Botafogo Property 

On February 21, 2020, we sold our property at Rua General Polidoro nº 99, Botafogo, Rio de Janeiro, to Alianza Gestão de 

Recursos Ltda. for R$120.5 million. 

Market Sounding Regarding Mobile Business 

During the first quarter of 2020, our financial advisor, Bank of America Merrill Lynch, conducted a market sounding process 

seeking to gauge the interest of a variety of strategic investors in the acquisition of our mobile business. The goal of the market 
sounding process was to assist us in identifying opportunities relating to our mobile business, and to enable us to make a preliminary 
assessment regarding the creation of value arising out of a potential sale of our mobile business. 

In March 2020, Bank of America Merrill Lynch received manifestations of interest from several of these investors. We continue to 
analyze these manifestations of interest, and are engaging is discussions with certain of these investors regarding due diligence matters. 
However, we have not entered into any binding agreement with respect to any proposed sale of our mobile business and cannot do so 
without approval of the RJ Court. Although we may engage in negotiations with certain of these investors to discuss the terms under 
which these investors would be willing to make a binding proposal, any binding proposals would be required to be submitted pursuant 
to a process supervised by the RJ Court following an amendment to the RJ Plan to include the process necessary to solicit such binding 
proposals. 

There can be no assurance that the RJ Plan will be amended in a manner necessary to facilitate the potential sale of our mobile 

business, that a process to solicit binding proposals supervised by the RJ Court will result in our receiving proposals containing terms 
and conditions, including the purchase price, that will be satisfactory to our company, that we will be able to fulfill the conditions 
included in any binding proposal, or the timing of the completion of any potential sale of our mobile business. 

Changes to the Membership of Oi’s Board of Directors and Board of Executive Officers 

Since January 1, 2019, there have been several changes to the composition of Oi’s board of directors and board of executive 

officers. 

On June 3, 2019, Ricardo Reisen de Pinho resigned as a member of Oi’s board of directors. 

On September 20, 2019, Oi’s board of directors elected Rodrigo Modesto de Abreu to serve as a member of our board of 

executive officers, without specific designation, to act as our chief operating officer, and Mr. Abreu resigned as a member of our board 
of directors. 

On October 31, 2019, Carlos Augusto Machado Pereira de Almeida Brandão resigned as our chief financial officer and investor 
relations officer and Eurico de Jesus Teles Neto resigned as our chief legal officer. On the same date, Oi’s board of directors elected 
Camille Loyo Faria to serve as our chief financial officer and investor relations officer and elected Antonio Reinaldo Rabelo Filho to 
serve as our chief legal officer. 

On January 31, 2020, Eurico de Jesus Teles Neto resigned as our chief executive officer. On the same date, Oi’s board of directors 

elected Rodrigo Modesto de Abreu to serve as our chief executive officer. 

On March 4, 2020, Oi’s board of directors appointed Claudia Quintella Woods to fill one of the vacancies on Oi’s board of 
directors, and on March 13, 2020, Oi’s board of directors appointed Armando Lins Netto to fill the remaining vacancy on Oi’s board of 
directors. The investiture of Mr. Armando Lins Netto is conditioned upon the prior assessment of ANATEL. 

For information about the current members of Oi’s board of directors and board of executive officers, see “Item 6. Directors, 

Senior Management and Employees.” 

Issuance of Oi Mobile Debentures 

In February 2020, an investor subscribed to an aggregate amount of R$2,500 million of Oi Mobile’s non-convertible secured 
debentures. These debentures are guaranteed by Oi and Telemar and are secured by a pledge of cash flows from our receivables in an 
amount up to R$200 million per month and a first-priority lien on our right to use mobile frequencies. These debentures mature in 
January 2022 in the event that we raise more than R$5 billion from our divestments by July 31, 2020, and will amortize at a rate of 
R$100 million per month beginning in August 2020 through January 2022 in the event that we do not achieve this divestment target. 
These debentures bear PIK interest, capitalized monthly, through January 2021 at a rate of 12.66% per annum based on the daily U.S. 
dollar equivalent principal amount determined in accordance with the daily exchange rate between the U.S. dollar and the Brazilian 
real, and interest at a rate of 13.61% per annum, payable in cash, thereafter. 

32 

Corporate Structure 

The following chart presents Oi’s corporate structure and principal operating subsidiaries as of April 24, 2020. For a complete list 

of our subsidiaries, see Exhibit 8.01 to this annual report. 

Our Services 

We provide the following services: 

•

•

•

Residential Services throughout Brazil (other than in the State of São Paulo) consisting of local and long-distance fixed-line 
voice services, broadband services and Pay-TV services under our Oi TV brand, primarily through direct to home, or DTH 
(a satellite technology), which we offer throughout Brazil; 

Personal Mobility Services throughout Brazil consisting of mobile voice and data telecommunications services as well as 
value-added services; and 

B2B Services throughout Brazil consisting of our fixed-line and mobile voice and data telecommunications services, 
broadband services and Pay-TV services, which are marketed and delivered to SME, corporate and governmental 
customers, as well as interconnection services, wholesale network usage services and traffic transportation services, which 
are primarily marketed and delivered to corporate customers (including other telecommunications providers). 

Residential Services 

We offer our residential services as bundles, including bundles with other services including our mobile voice and data 

communications services, as well as on an a la carte basis. In the Residential Services business, we view the household, rather than an 
individual, as our customer, and our offerings, particularly our bundled offerings, are designed to meet the needs of the household as a 
whole. 

Fixed-Line Voice Services 

Local fixed-line services include installation, monthly subscription, metered services, collect calls and supplemental local services. 

Metered services include local calls that originate and terminate within a single local area and calls between separate local areas within 
specified metropolitan regions, which we refer to as local calls. ANATEL has divided our fixed-line service areas into approximately 
4,400 local areas. 

Calls within Brazil that are not classified as local calls are classified as domestic long-distance calls. We provide domestic and 

international long-distance services for calls originating from fixed-line devices in our fixed-line service areas. 

Under our concession agreements, we are required to offer two local fixed-line plans to users: the Basic Plan per Minute (Plano 

Básico de Minutos) and the Mandatory Alternative Service Plan (Plano Alternativo de Serviços de Oferta Obrigatória), to which a 
small percentage of our residential customers subscribe. A large majority of our residential customers subscribe to one of a variety of 
alternative fixed-line plans that we offer, which are designed to meet our customers’ usage profiles, including our bundled services 
plans. We continually monitor customer usage profiles and preferences and periodically revise our alternative fixed-line plans and 
promotions in order to better service the needs of our residential customers. 

Broadband Services 

We offer fixed broadband services through xDSL technologies and FTTH, with speeds ranging from 1 megabit per second, or 
Mbps, to 200 Mbps. We offer broadband services to our residential customers as mostly part of bundled plans with our traditional fixed-
line services. Customers pay a fixed monthly subscription fee, irrespective of their actual connection time to the internet. 

As of December 31, 2019, our network covered 85.3% of the municipalities in our fixed-line service areas, reaching a total of 
more than 3.6 million fixed broadband customers, and our national fiber network reached approximately 4.6 million homes through 
FTTH. As of December 31, 2019, we offered FTTH in 82 municipalities, an increase of 54 municipalities as compared to December 31, 
2018. We continue to strategically invest in our broadband network in areas that we believe have the greatest potential for sales and 
growth. 

33 

As with our traditional fixed-line services, we continually monitor customer usage profiles and preferences and periodically revise 

our broadband plans and promotions in order to better service the needs of our residential customers, to encourage our existing 
broadband customers to migrate to plans offering higher speeds and to attract new customers to our broadband services. 

Pay-TV Services 

We deliver Pay-TV services throughout our fixed-line service areas using our DTH satellite network. We also deliver Pay-TV 

services through our fiber optic network (internet protocol Pay-TV, or IPTV) in all the cities where we have deployed FTTH. 

We offer Pay-TV services to our residential customers as part of bundled plans with our traditional fixed-line services or on an a la 

carte basis. We offer several packages of Pay-TV channels at different price points and offer subscribers to each of these packages the 
option to customize the package through the purchase of additional channels featuring films offered by HBO/Cinemax and Telecine and 
sports offered by Futebol. 

As with our traditional fixed-line services, we continually monitor customer usage profiles and preferences and periodically revise 

our Pay-TV plans and promotions in order to better service the needs of our residential customers and to attract new customers to our 
Pay-TV services. 

Bundled Services 

As an integrated telecommunications service provider, we focus a significant part of our marketing efforts on promoting our 
bundled services offerings, including through offers of free installation of fixed-line and broadband services, free modem and Wi-Fi and 
access to certain smartphone applications free of charge. Our bundled services offerings for residential customers have focused on 
increasing our profitability by providing a more comprehensive mix of higher-value services to our customers. Our market research has 
shown that bundled offerings build customer loyalty and serve to reduce churn rates as compared to standalone services. In addition, we 
believe that by developing unique, multi-product bundles with joint installation, integrated billing and unified customer service, we set 
ourselves apart from other service providers. 

We offer a variety of bundled services, including our Oi Total portfolio, consisting of: 

•

•

•

•

•

Oi Total Solução Completa, our quadruple-play bundle that combines fixed-line voice, broadband data, Pay-TV and mobile 
voice and data services; 

Oi Total Conectado, our triple-pay bundle that combines fixed-line voice, broadband data and mobile voice and data 
services; 

Oi Total Residencial, our residential bundle that combines fixed-line voice, broadband data and Pay-TV; 

Oi Total TV + Fixo, a bundle that combines fixed-line voice and Pay-TV; and 

Oi Total Play, a bundle that combines fixed-line voice, broadband access and OTT content (Oi Play). 

Customers who subscribe to bundles receive price discounts and double the data allowance that we offer on an a la carte basis. 

In addition to Oi Total, we offer bundles for residential customers that subscribe to our IPTV service that include broadband 
subscriptions at speeds of up to 200 Mbps. Subscriptions to our IPTV packages are only available in areas in which we have deployed 
our FTTH network. Outside our FTTH network, we offer Pay-TV services throughout our fixed-line service areas using our DTH 
satellite network. 

Personal Mobility Services 

Our Personal Mobility Services business offers pre-paid and post-paid mobile voice and data communications plans: Oi Livre
plans for the pre-paid market; Oi Mais plans for the post-paid market; and Oi Mais Controle as a hybrid solution. Although we no 
longer offer new subscriptions for voice-only mobile services, we continue to provide services to customers that have subscribed to 
these legacy plans. Since our 3G and 4G networks offer greater capacity to meet the growing demand for data, we are focused on 
accelerating the migration of users from 2G to 3G and from 3G to 4G by encouraging sales of 3G/4G smartphones and by including 
more data allowances in our new mobile offers. 

34 

Pre-Paid Plans 

Pre-paid customers activate their cellular numbers through the purchase and installation of a SIM card in their mobile handsets. 

We offer pre-paid voice and data bundles through our Oi Livre portfolio. Our Oi Livre portfolio includes a range of all-net voice 
minutes for calls within Brazil (including unlimited minutes through the Oi Livre Ilimitado plans) and data allowances (ranging from 1 
GB to 4 GB of 4G mobile data) for flat fees. Customers choose the amount of time they have to use their voice and data allowances, 
ranging from seven to 30 days. Using the Minha Oi application on their smartphones, customers can freely switch between their data 
and voice allowances depending on their individual needs using a pre-determined exchange rate. Our pre-paid customers are able to add 
credits to their accounts through point-of-sale machines, ATMs, Apple and Android applications installed on their mobile devices such 
as Minha Oi and Recarga Oi using a credit card, our toll-free number or the purchase of pre-paid cards at a variety of prices. These 
credits are valid for a fixed period of time following activation and can be extended when additional credits are purchased. 

Post-Paid Plans 

Customers of our post-paid plans are billed on a monthly basis for contracted services used during the previous month, in addition 
to any fees for special services. Our Oi Mais Digital portfolio offers unlimited text messages, unlimited minutes for calls to any operator 
in Brazil and two mobile data plans (8 GB and 50 GB) with no usage restrictions, plus no data traffic charge for major social networks 
and video to apps, which vary according to the data plan, and include, among others: YouTube, Netflix, Facebook, Instagram, 
WhatsApp and Messenger. Customers can include up to four additional lines and manage or share their data plan through our self-serve 
application, Minha Oi. Our premium plan subscription also includes Oi Play bundled with video streaming services. To increase our 
value proposition, in addition to mobile voice and data services, we bundle premium content and services including newspapers, 
magazines and e-books. 

Hybrid Plans 

Our hybrid plans present strategic value for our company because they combine the advantages of pre-paid offerings, such as the 
absence of bad debt and a favorable impact on working capital, with advantages of post-paid offerings, such as a heavier consumption 
profile and higher ARPUs. We improve our revenues and market share through the offer of hybrid plans by consolidating customer 
recharges in our hybrid plans’ SIM cards and by improving the mix of offerings to the post-paid market. 

We offer the Oi Mais Controle portfolio of plans for customers who wish to combine the cost savings of our post-paid plans with 
the self-imposed limits of our pre-paid plans. Oi Mais Controle subscribers have similar benefits as the Oi Mais customers, such as data 
packages with no usage restrictions, unlimited text messaging and unlimited all-net voice minutes for calls within Brazil, combined with 
the ability of Oi Livre customers to freely switch between their data and voice allowances depending on their individual needs using a 
pre-determined exchange rate using the Minha Oi application on their smartphones. 

Value-Added Services 

In 2019, we continued to accelerate our digital transformation process, which included restructuring our value-added services 
under the following categories: (1) films and series; (2) education; (3) health; (4) written media; and (5) utilities. Within each category, 
we highlight the following value-added services: 

Films and Series 

•

Premium streaming services including HBO GO, FOX +, Telecine Play, Watch ESPN, Discovery Kids and Coleção Oi. 

Education 

•

•

•

Busuu: a language learning application offering 11 languages and a social network for users; 

Oi Para Aprender: a learning platform that provides a variety of courses and tips regarding languages, entrance 
examinations, job assessments, how to develop a home office business and software lessons, among others; and 

Descomplica: a premium learning streaming platform that provides high quality courses focused on the Brazilian university 
entrance examination. 

35 

Health 

•

•

BT FIT: an automated personal trainer service that provides a variety of courses and exercises and creates personalized 
training program for the user; and 

Saúde UP: a service that offers health content, as well as discounts in a wide network of pharmacies, medical exams and 
medical consultations, as well as a nurse on call. 

Written Media 

•

•

Oi Revistas: a service that provides online and downloadable access to hundreds of magazines from renowned publishers 
such as Globo, Abril, Editora Três and others; and 

Oi Jornais: a service that provides online and downloadable access to various newspapers, as well as real time news 
notifications. 

Utilities 

•

•

•

•

Oi Apps Club: a subscription-based marketplace for highly rated Android apps, Oi Apps Club provides customers unlimited 
access to download apps, charged to the customer’s Oi bill rather than a credit card; 

Oi Games Pro: a multiplatform gaming experience that offers unlimited games on mobile phones as well as a new 
computer game per month; 

Truecaller: a caller ID service with the ability to block undesired calls; and 

Oi Segurança: a service that offers a variety of functionality, such as antivirus, backup, device locator and parental controls, 
among others. 

Our value-added services are developed by third-party application or content providers and offered to our customers. 

B2B Services 

In our B2B Services business, we serve SME, corporate and governmental customers and other telecommunications providers. We 

offer a variety of services to our SME, corporate and governmental customers, including our core fixed-line, broadband and mobile 
services, as well as our value-added services, advanced voice services and commercial data transmission services. For our corporate 
customers, we also offer information technology services, such as network management and security, storage, Smartcloud, anti-
distributed denial of service and machine-to-machine products, which enable communication between a product and its control center or 
database (such as a car and its GPS navigation system), in order to expand our revenue sources from corporate customers beyond voice 
services, increase customer loyalty and ensure greater revenue predictability. We also provide specialized wholesale services, consisting 
of data network services and facilities, interconnection, national and international voice traffic transit and roaming. 

Services for SMEs 

We offer SME services similar to those offered to our residential and personal mobility customers, including fixed-line and mobile 

voice services, and fixed-line and mobile broadband services. We also launched FTTH plans for SMEs. In addition, we offer SMEs: 

•

•

•

advanced voice services, primarily 0800 (toll free) services, as well as voice portals where customers can participate in real-
time chats and other interactive voice services; 

dedicated internet connectivity and data network services; and 

value-added services, such as help desk support that provides assistance for technical support issues, web services with 
hosting, e-mail tools and website builder and security applications. 

In general, our sales team works with our SME customer to determine that customer’s telecommunications needs and negotiates a 

package of services and pricing structure that is best suited to its needs. 

36 

Services for Corporate Customers 

We offer corporate customers all of the services offered to our SME customers. In addition, we provide a variety of customized, 

high-speed data transmission services through various technologies and means of access to corporate customers. Our principal data 
transmission services for corporate customers are: 

•

•

•

we act as the internet service provider for our corporate customers, connecting their networks to the internet; 

Dedicated Line Services (Serviços de Linhas Dedicadas), or SLD, under which we lease dedicated lines to corporate 
customers for use in private networks that link different corporate websites; and 

IP services which consist of dedicated internet connection, as well as Virtual Private Network, or VPN, services that enable 
our customers to connect their private intranet and extranet networks to deliver videoconferencing, video/image 
transmission and multimedia applications. 

We provide these services at data transmission speeds of 2 Mbps to 100 Gbps. 

We also offer information technology infrastructure services to our corporate customers, seeking to offer them end-to-end 

solutions through which we are able to provide and manage their connectivity and information technology needs. For example, we offer 
Oi SmartCloud, a suite of data processing and data storage services that we perform through our five cyber data centers located in 
Brasília, São Paulo, Curitiba and Porto Alegre. In addition, through these data centers, we provide hosting, collocation and IT 
outsourcing services, permitting our customers to outsource their IT infrastructures to us or to use these centers to provide backup for 
their IT systems. 

We also offer the following five major service groups through Oi SmartCloud, which operate through our five cyber data centers: 

•

•

•

•

•

collaborative solutions, a hosting and sharing platform that provides employees with access to company documents; 

business applications, an in-memory computing platform for large amounts of data; 

Oi Gestão Mobilidade, a mobile device management service focused on providing logistics and security solutions relating 
to mobile devices; 

Security services, a centralized, anti-spam filtering solution for corporate email; and 

Telepresence as a Service (TPaaS), a video-conferencing service that allows collaboration among people at remote 
locations. 

We also offer various services based on IT applications: 

•

•

•

•

fleet management services, which provide a management system for fleet monitoring and location targeting, economies of 
scale for fuel costs, driver profile analysis and kilometer control for maintenance; 

Interação Web, a digital marketing service, which allows us to implement on the website of our B2B Services customers an 
intelligent interaction with their digital users in real time; 

workforce management, which provides a system with web and mobile applications to monitor and control the workforce in 
the field and optimize routes and control logistics activities; and 

digital content management (corporate TV platform and queue management), which provides a digital signage platform 
with queue management solutions, creating a powerful marketing tool for companies that have interactions with customers 
at points of sale. 

In order to provide complete solutions to our corporate clients, we have entered into service agreements for the joint supply of 

international data services with a number of important international data services providers. These commercial relationships with 
international data services providers are part of our strategy of offering telecommunications services packages to our customers. 

Wholesale Services 

We are the largest wholesale service provider in Brazil. We are responsible for providing services over the local access network 

and over the long distance network. Almost 2,000 service providers use our network to deliver services ranging from telephony and 
broadband to high-speed data connections for businesses of all sizes. 

Our portfolio includes specialized services, consisting of data network services and facilities, interconnection, national and 

international voice traffic transit, roaming and infrastructure sharing. 

37 

Data Network Services and Facilities 

We provide services referred to as industrial exploration of dedicated line (Exploração Industrial de Linha Dedicada), or EILD, 

pursuant to our concession agreement. The EILD consists of leased lines and clear channel protocols for the provision of services to 
third parties. 

In addition, we are able to offer a complete portfolio of wholesale products, including fiber-to-the-x, or FTTx, solutions, IP, 
Ethernet and Multi-Protocol Label Switching, or MPLS. All of these products are used to meet the demands of other network operators 
and regional internet providers. The circuits are requested with different service level agreements; and we are required to provide the 
facilities with contingency routes, sites and equipment to improve the service against points of failure. 

Interconnection 

As part of our wholesale services, we provide interconnection services to users of other network providers. The interconnection is 

a link between compatible telecommunications networks which permits that a fixed or mobile service user of one network can 
adequately communicate with the users of a network from another provider. All providers of telecommunication services (fixed or 
mobile) are required to provide interconnection upon request to any other telecommunication collective service provider. The 
interconnection agreements are negotiated according to the General Rules on Interconnection (Regulamento Geral de Interconexão), 
established by ANATEL. 

Voice Traffic Transit 

We offer national and international voice traffic transit that meets all our customers’ expectations and satisfies the dynamic needs 

of the telecommunications market. Direct interconnections with the major national and international telecommunication carriers, as well 
as most small carriers, ensure high-quality voice traffic transit in Brazil. 

Roaming 

We provide Global System for Mobile Communications, or GSM, roaming in Brazil to national and international mobile 
operators. Our roaming agreements enables mobile users to automatically make and receive voice calls, send and receive SMS as well 
as access internet service while traveling outside the geographical coverage area of their own home network by using our mobile 
network. 

Marketing and Distribution 

We focus our marketing efforts on the upselling to our existing clients while strengthening the “Oi” brand through our convergent 

services offerings and promotion of our Minha Oi smartphone application, which allows our pre-paid customers to freely switch 
between their data and voice allowances. We also engage in digital marketing and multiple customer relationship management (CRM) 
marketing programs to support our B2B Services business. 

We strive to increase the visibility of our brand and provide a consistent branding message. In the year ended December 31, 2019, 
we adjusted our brand strategy and placed greater emphasis on marketing our fiber services and post-paid mobile packages. In addition, 
we developed a new strategy for addressing our corporate clients, which now focuses on providing products and infrastructure to 
address the needs of large corporations, including ACT solutions, outsourcing, and cybersecurity. 

During the year ended December 31, 2019, we increased our investment in advertising, with a focus on digital advertising, with 
the goal of improving traffic to our digital channels and generating sales in other channels. In addition to digital advertising, we used 
traditional advertising mediums, such as cable and network television and radio to increase our presence and the reach of our branding. 
In addition, we developed a detailed communications strategy to grow sales of our FTTH services. 

To grow our customer base, we use proprietary media tools including telemarketing, e-mail and text messages. We also developed 
a branded content strategy, combining sponsorships of events, athletes and influencers to increase brand awareness and demonstrate our 
credibility. 

Distribution Channels 

We distribute our services through channels focused on three separate sectors of the telecommunications services market: 
(1) residential customers, including customers of our mobile services to whom we sell bundled plans; (2) personal mobility customers 
that purchase our mobile services independently of our bundled plans; and (3) business and corporate customers. 

38 

Residential Services 

Our distribution channels for residential customers are focused on sales of fixed-line services, including voice, broadband services 

and Oi TV, and post-paid mobile services. As of December 31, 2019, the principal distribution channels that we used for sales to 
residential customers were: 

•

•

•

•

•

•

•

our own network of stores, which included 125 “Oi” branded stores; 

508 “Oi” franchised service stores and kiosks located in the largest shopping malls and other high density areas throughout 
Brazil; 

6,837 stores located throughout our service areas that primarily sell telecommunications products and services and have 
entered into exclusivity agreements with us; 

our telemarketing sales channel, which is operated by our call center and other third-party agents and consists of 1,400 sales 
representatives that answer more than 314,000 calls per month. This channel provides us with the ability to proactively 
reach new customers, thereby increasing our client base and revenues, and also receives calls prompted by our offers made 
in numerous types of media; 

our “teleagents” channel, which consists of 679 local sales agents that operate in specific regions and complement our 
telemarketers; 

door-to-door sales calls made by our sales force of 2,537 salespeople trained to sell our services throughout Brazil in places 
where customers generally are not reachable by telemarketing; and 

our e-commerce sites through which customers may purchase a variety of our services. 

Personal Mobility Services 

Our distribution channels for personal mobility customers are focused on sales of mobile services to post-paid customers and 
pre-paid customers, including mobile broadband customers. As of December 31, 2019, the principal distribution channels that we used 
for sales of our pre-paid Personal Mobility Services were: 

•

•

•

•

•

•

our own network of stores, which included 175 “Oi” branded stores; 

540 “Oi” franchised service stores and kiosks located in the largest shopping malls and other high density areas throughout 
Brazil; 

524 stores that are part of large national chains that sell our post-paid and pre-paid Personal Mobility Services and SIM 
cards; 

approximately nine multi-brand distributors that distribute our SIM cards and pre-paid mobile cards to approximately 
280,000 pharmacies, supermarkets, newsstands and similar outlets; 

our telemarketing sales channel has 1,832 sales representatives that answer more than 659,000 calls per month selling our 
post-paid personal mobility services; and 

our website, through which our pre-paid customers may recharge their SIM cards. 

B2B Services 

We have established separate distribution channels to serve SME and corporate customers. As of December 31, 2019, the principal 

distribution channels that we use to market our services to SMEs were: 

•

•

•

“Oi” exclusive agents with 1,057 door-to-door sales consultants that are dedicated to understanding and addressing the 
communications needs of our existing and prospective SME customers; 

our telemarketing sales channel, which consists of two agents that use sales representatives that are specifically trained to 
discuss the business needs of our prospective SME customers to make sales calls, as well as representatives in our call 
center and representatives at call centers under contract with us to receive calls from existing and prospective SME 
customers to sell services to new customers and promote higher-value and additional services to existing customers. In 
addition, our telemarketing channel utilizes customer retention representatives; and 

our website and the Oi Mais Empresas application. 

39 

We market our entire range of services to corporate customers through our own direct sales force which meets with current and 

prospective corporate customers to discuss the business needs of these enterprises and design solutions intended to address their 
communications needs. Our client service model focuses on post-sale service and we regularly discuss service needs and improvements 
through calls and meetings with our customers. As of December 31, 2019, our corporate sales team, excluding post-sale service 
personnel, was composed of approximately 326 employees operating in 10 regional offices. 

Rates, Billing and Collection 

Rates 

Our rates for certain services, including basic local fixed-line and domestic long-distance plans, interconnection, EILD and SLD 
services, are generally subject to regulation by ANATEL. Under our current authorizations, we are allowed to set prices for our mobile 
service plans, provided that such amounts do not exceed a specified inflation adjusted cap. The rates for other telecommunications 
services, such as broadband services, IP services and frame relay services are market oriented but may still be subject to ANATEL 
regulation. Furthermore, the rates for DTH and IP TV services are not subject to ANATEL regulation. 

For more information about the regulations applicable to our rates, see “—Regulation of the Brazilian Telecommunications 

Industry.” 

Billing and Collection 

Residential Services 

We send each of our Residential Services customers a monthly bill covering all the services provided during the prior monthly 

period. Customers are grouped in billing cycles based on the date their bills are issued. Each bill separately itemizes service packages, 
local calls, long-distance calls, calls terminating on a mobile network, toll-free services and other services such as call waiting, 
voicemail and call forwarding. Payments of Residential Services bills are due within an average of 15 days after the billing date. We 
charge late-payment interest at a rate of 1% per month plus a one-time late charge of 2% of the amount outstanding. We have 
agreements with several banks for the receipt and processing of payments from our Residential Services customers. A variety of 
businesses, such as lottery houses, drugstores and grocery stores, accept payments from our Residential Services customers as agents 
for these banks. As of December 31, 2019, 16.5% of all accounts receivable due from our Residential Services customers in Brazil were 
outstanding for more than 30 days and 13.5%, were outstanding for more than 90 days. 

We are required to include in our monthly Residential Services bills charges incurred by our customers for long-distance services 

provided by other long-distance service providers upon the request of these providers. We have billing agreements with each long-
distance telecommunications service provider that interconnects with our networks under which we bill our customers for any long-
distance calls originated on our network that are carried by another long-distance service provider and transfer the balance to the 
relevant provider after deducting any access fees due for the use of our network. 

ANATEL regulations permit us to restrict outgoing calls made by a Residential Services customer 15 days after we send the 
customer a past due notice, restrict incoming calls received by a Residential Services customer 30 days after the restriction on outgoing 
calls is imposed, and disconnect a Residential Services customer after 30 days after the restriction on incoming calls is imposed. The 
disconnection process thus comprises several stages, including customer notification regarding the referral of their delinquency to credit 
bureaus, before the Residential Services customer may be ultimately disconnected due to non-payment. Notices range from voice 
messages to active calls for negotiation with the customer. Our collection system enables us to access delinquent subscribers’ accounts 
according to their payment profile. This profile takes into consideration, among other things, the length of subscription, the outstanding 
balance of the account and the longest payment delays. 

Personal Mobility Services 

We bill our post-paid Personal Mobility Services customers on a monthly basis and itemize charges in the same manner as we bill 

our Residential Services customers. In addition, the monthly bills also provide details regarding minutes used and roaming charges. 
Payments are due within an average of 15 days after the billing date. We charge late-payment interest at a rate of 1% per month plus a 
one-time late charge of 2% of the amount outstanding. As with our Residential Services business, we have agreements with several 
banks for the receipt and processing of payments from our post-paid Personal Mobility Services customers. A variety of businesses, 
such as lottery houses, drugstores and grocery stores, accept payments from our post-paid Personal Mobility Services customers as 
agents for these banks. As of December 31, 2019, 19.3% of all accounts receivable due from our Personal Mobility Services customers 
in Brazil were outstanding for more than 30 days, and 17.0% were outstanding for more than 90 days. 

40 

ANATEL regulations permit us to restrict outgoing calls made and text messages sent by a post-paid Personal Mobility Services 

customer 15 days after we send the customer a past due notice, restrict incoming calls and text messages received by a post-paid 
Personal Mobility Services customer 30 days after the restriction on outgoing calls and text messages is imposed, and cancel services to 
a post-paid Personal Mobility Services customer after 30 days after the restriction on incoming calls is imposed. The cancellation 
process thus comprises several stages, including customer notification regarding the referral of their delinquency to credit bureaus, 
before services to the post-paid Personal Mobility Services customer may be ultimately cancelled due to non-payment. Notices range 
from text messages to active calls for negotiation with the customer. Our collection system enables us to access delinquent subscribers’ 
accounts according to their payment profile. This profile takes into consideration, among other things, the length of subscription, the 
outstanding balance of the account and the longest payment delays. We have also implemented an information tool to assist with 
account management that is designed to warn subscribers of high outstanding amounts due and unpaid. 

Customers of our pre-paid Personal Mobility Services can only use a paid service if they have enough active credits in their 
accounts to do so. In order to acquire credits, customers must recharge their SIM cards in one of our many points of sales. Services are 
charged directly from the customer’s accounts and are free of bad-debt risk. 

Competition 

The Brazilian telecommunications industry is highly competitive. The competitive environment is significantly affected by key 
trends, including technological and service convergence, market consolidation and combined service offerings by service providers. 

Residential Services 

We are a leading provider of residential services in our fixed-line service areas. Based on information available from ANATEL, as 

of December 31, 2019, we had a market share of 48.4% of the total fixed lines in service in our service areas (including the number 
fixed lines provided to our B2B Services customers). Our principal competitors for fixed-line services in our service areas are Claro and 
Telefônica Brasil. 

We face competition from other telecommunications services providers, particularly from mobile telecommunications services 

providers, which has led to traffic migration from fixed-line traffic to mobile traffic and the substitution of mobile services in place of 
fixed-line services. 

In addition, we face competition from providers of cable television services, particularly Claro and Telefônica Brasil, which 

provide local fixed-line services and broadband services (in many areas at higher speeds than our offerings) to residential customers 
through their cable network in municipalities in our service areas that have the highest concentration of purchasing power. 

Telefônica Brasil has been increasing its competitive activities through traditional fixed-line networks in our fixed-line service 
areas, expanding its fiber optic network in high-income residential areas and increasing its services to low- and medium-size businesses. 

The decrease in interconnection rates has led to decreases in market prices for telecommunications services by enabling 

telecommunications service providers that use the local fixed-line networks of incumbent fixed-line providers, such as our company, to 
offer lower prices to their customers for fixed-line services, such as voice and broadband. Although regional broadband service 
providers do not have the same national footprint as our company, they have established networks in the regions in which they operate 
and often have a market share of approximately 15% of broadband customers. 

The primary providers of subscription television services in the regions in which we provide Residential Services are SKY, which 

provides DTH services, and Claro, which provides DTH service under the “Claro TV” brand and Pay-TV services using coaxial cable 
under the “Net” brand. 

Personal Mobility Services 

The mobile telecommunications services market in Brazil is characterized by intense competition among providers of mobile 

telecommunications services. We compete primarily with Telefônica Brasil, which markets its mobile services under the brand name 
“Vivo,” TIM and Claro, each of which provides services throughout Brazil. As of December 31, 2019, based on information available 
from ANATEL (which includes B2B Services subscribers), we had a market share of 16.2% of the total number of mobile subscribers 
in Brazil. 

We believe that in the medium-term, personal mobility service providers in Brazil will experience increasing competition from 

OTT providers, as customers shift from mobile voice and SMS communications to internet-based voice and data communications 
through computers and smartphone or tablet applications such as WhatsApp, Viber and Skype. 

41 

B2B Services 

The competitive landscape we face relating to the fixed-line and mobile services we provide to our B2B customers are similar to 

those relating to the fixed-line and mobile services we provide to our residential and personal mobility customers. 

In recent years, there has been a shift among corporate and SME services providers toward value-added services. With the 
exception of the Oi Mais Empresas application and web service, our value-added products and services for the SME segment are 
substantially similar to those offered by our competitors; and we rely on client service and customer satisfaction to maintain existing 
customers and attract new customers. Our principal competitors for both core and value-added services for SME and corporate 
customers are Claro, Telefônica Brasil and TIM, as well as smaller niche companies. 

Technology 

Our Brazilian networks are comprised of physical and logical infrastructures through which we provide fully integrated services, 

whether fixed-line or mobile, voice, data or image, thereby optimizing available resources. We monitor our networks remotely from our 
centralized national network operations center in Rio de Janeiro. Network operating and configuration platforms, located at the network 
operations center, perform failure monitoring, database and configuration management, security management and performance analysis 
for each network. 

Access Networks 

Our Brazilian access networks connect our customers to our aggregation and transportation networks. We have a large number of 

network access points, including twisted copper pair wires to residences and commercial buildings, fiber optic lines to residences and 
commercial buildings, wireless transmission equipment and Wi-Fi hotspots. Our fixed-line networks are fully digitalized. 

Voice and data signals that originate through fixed-line access points are routed through Multi-service Access Nodes (MSANs), or 

Subscriber Line Access Multiplexers (DSLAMs) to our aggregation and transportation networks. The analog voice signals are split 
from the data signals, which are transmitted using ADSL or very high bitrate digital subscriber line, or VDSL, technology, allowing us 
to offer broadband and analog voice on a single copper wire pair. Our network supports next generation ADSL and VDSL technologies. 
ADSL2+ allows data transmission at speeds of up to 20 Mbps downstream and 1 Mbps upstream. VDSL2 allows data transmission at 
speeds of up to 35 Mbps downstream and 3.5 Mbps upstream. As of December 31, 2019, approximately 91% of our fixed-line network 
supported ADSL2+ or VDSL2 and we provided ADSL2+ or VDSL2 services in approximately 4,700 municipalities. 

We are engaged in a long-term program to upgrade portions of our fixed-line access networks with optical FTTH networks based 

on gigabit passive optical network, or GPON, technology to support our FTTH triple-play services. The implementation of this 
technology permits us to provide broadband with speeds up to 200 Mbps to residential customers and up to 1 Gbps to commercial 
customers. As of December 31, 2019, our FTTH network reached more than 4.6 million homes passed, and approximately 675,000 
homes connected. We expect to reach more than eight million homes passed and an additional one million homes connected by the end 
of 2020. 

Mobile devices access our GSM, or 2G, mobile networks on frequencies of 900 MHz/1800 MHz, our 3G mobile networks on 
frequencies of 2100 MHz and our 4G/4.5G mobile networks on frequencies of 1800 MHz/2600 MHz. Our 2G access points use General 
Packet Radio Service (GPRS), which allows speeds in the range of 115 kilobytes per second (kbps), and Enhanced Data Rates for 
Global Evolution, or EDGE, which allows speeds in the range of 230 kbps, to send and receive data signals. Our 3G access points use 
High Speed Packet Access, or HSPA, and HSPA+, which allows speeds in the range of 42.2 Mbps, to send and receive data signals. 
Our 4G access points use 10+10 MHz and 2x2 and 4x4 multiple-input multiple-output, or MIMO, depending on the site configuration, 
which allows speeds in the range of 75 Mbps (2x2 MIMO configuration sites) and 300 Mbps (4x4 MIMO and carrier aggregation 
configuration sites), to send and receive data signals. Although currently the majority of voice signals are sent and received through our 
2G and 3G access points are routed to our aggregation networks, we are initiating Voice over LTE (VoLTE) that will enable 4G routes 
voice signal over 4G access points, allowing offering new type of services based on the IP Multimedia Subsystem, or IMS, platform. 
Our mobile networks have unique data core and are fully integrated with our fixed-line data networks. 

In addition to these mobile access networks, we also operate Wi-Fi hotspots in indoor public and commercial areas such as coffee 
shops, airports and shopping centers. Since 2012, we have provided outdoor urban wireless networks, including in the neighborhoods of 
Copacabana and Ipanema in the city of Rio de Janeiro. As of December 31, 2019, our Wi-Fi network consisted of more than two 
million hotspots with broadband access compatible with more than two million access points provided by Fon Wireless Ltd., or Fon, 
which allows our customers to access Fon lines worldwide. 

42 

Aggregation Networks 

Voice and data signals sent through our access network are routed through our aggregation networks to digital switches which 
connect voice calls and route digital signals to their destinations. In the past, we used ATM protocol to transport digital signals through 
our access network from non-residential customers that required dedicated bandwidth to our switching stations. In response to changing 
customer needs, we converted elements of our network that use ATM and Synchronous Digital Hierarchy, or SDH, protocols which 
permit us to offer dedicated bandwidth to our customers to MPLS protocol, which supports IP and permits the creation of VPNs 
through our MetroEthernet networks. We now use MPLS—Transport Profile, or MPLS-TP, capable devices that have been designated 
to interface with our existing Metro Ethernet Network to increase the bandwidth of our networks to support our 4G network data traffic 
and replace our legacy SDH networks. In large metropolitan areas where the density of access point results in increased demand, we 
have deployed Metro Ethernet networks. Our Metro Ethernet and MPLS-TP networks are fully integrated to management systems and 
provide: 

•

•

•

•

•

ethernet data services from 4 Mbps up to 1 Gbps for point-to-point and multipoint dedicated access; 

ethernet access services from 4 Mbps up to 1 Gbps for IP access and MPLS/VPN access; 

aggregation network services for ADSL2+ and VDSL2 platforms; 

aggregation network services for GPON platforms; and 

Dense Wavelength Division Multiplex, or DWDM, systems for services above 1Gbps to prevent overbooking our Metro 
Ethernet network. 

Transportation Networks 

We have a nationwide long-distance backbone, consisting of our optical fiber network that covers more than 2,275 municipalities, 

connecting the Federal District and all state capitals in Brazil. Our fiber network supports high capacity DWDM systems that can 
operate with up to 80 channels at 10, 100 and 200 Gbps. Our optical network is complemented by microwave links and satellite 
transport to reach smaller cities and towns. 

In 2015, we completed the implementation of a new Optical Transport Network/DWDM, or OTN/DWDM network, with 100 
Gbps links, that connect 11 state capitals, including São Paulo, Rio de Janeiro, Brasília and Belo Horizonte. This new OTN/DWDM 
network spreads over approximately 30,000 km of optical cables. In the first half of 2018, we completed the extension of the 
OTN/DWDM network, with 100 Gbps links, to an additional seven state capitals and spread over an additional 18,000 km of optical 
cables. This year, we expect to further extend our OTN/DWDM network, with 100 Gbps links, to reach 26 state capitals and spread 
over 65,400 km of optical cables. In addition, in 2019, we began to expand our OTN/DWDM network using 200 Gbps links, having 
deployed some routes using this technology, among them a route between the cities of Goiânia and Brasília. As demand increases, more 
expansions of our 200 Gbps network will be implemented and we will begin to replace our existing 100 Gbps links with 200 Gbps links 
where technically feasible. 

We employ automatic traffic protection to improve the reliability of our network and increase its traffic capacity. The network is 
fully supervised and operated by management systems that allow rapid response to customer service requests and reduce the recovery 
time in case of failure. 

We operate an internet backbone network and a fully IP-routed network, which provides a backbone for all internet-dedicated 

services and VPN offerings through access routers, for customer aggregation, configured as single edge routers (i.e., offering various 
types of services aggregation over a single box), allowing us to reduce capital and operation expenses. Our internet backbone connects 
to the public internet via national peering links and international links that we maintain in the United States. 

Our transportation network is directly interconnected to the national and international long-distance networks of all long-distance 

service providers operating in Regions I, II and III and all mobile services providers in Regions I, II and III. 

IPTV Network 

Through our FTTH network, we offered IPTV services in 86 cities in more than 20 states as of December 31, 2019. For 
subscribers of our Oi TV services, through our DTH or FTTH networks, we also offer OTT services, which provide customers with 
access to different content on different devices (mobile phones, tablets and computers). 

43 

Property, Plant and Equipment 

As of December 31, 2019, the net book value of our property, plant and equipment was R$38,911 million. As of December 31, 

2019, of the net book value of our property, plant and equipment, (1) transmission and other equipment, primarily data communication 
equipment, network systems and infrastructure (including alternating and direct current supply equipment) and motor-generator groups, 
represented 43.6%; (2) infrastructure, primarily consisting of metallic and fiber-optic cable networks and lines, underground ducts, 
posts and towers, represented 21.8%; (3) right of use – leases, primarily consisting of communications towers, real estate, stores, 
vehicles, and sites (physical spaces), represented 20.3%; (4) work in progress represented 5.5%; (5) buildings represented 3.9%; (6) 
automatic switching equipment, consisting of trunking and switching stations (including local, tandem and transit telephone exchanges), 
represented 2.6%; and (7) other fixed assets represented 2.2%. 

All Brazilian property, plant and equipment that are essential in providing the services described in our fixed-line concession 
agreements are considered “reversible assets,” which means that, should our fixed-line concession agreements expire or terminate 
without being renewed, these assets will automatically revert to ANATEL. There are no other encumbrances that may affect the 
utilization of our property, plant and equipment. For more details, see note 16 to our audited consolidated financial statements included 
in this annual report. 

Transmission and Other Equipment 

We have a nationwide long-distance backbone, consisting of an optical fiber network that covers more than 2,275 municipalities, 

connecting the Federal District and all state capitals in Brazil. This fiber network supports high capacity DWDM systems that can 
operate with up to 80 channels at 10, 100 and 200 Gbps. We have implemented an OTN/DWDM network, with 100 Gbps links that 
connect 21 state capitals, including São Paulo, Rio de Janeiro, Brasília and Belo Horizonte, which spreads over approximately 48,000 
km of optical cables. Our optical network is complemented by microwave links to reach smaller cities and towns. 

Infrastructure 

Our Brazilian access networks connect our customers to our aggregation and transportation networks. We have a large number of 

network access points, including twisted copper pair wires to residences and commercial buildings, fiber optic lines to residences and 
commercial buildings, wireless transmission equipment and Wi-Fi hotspots. Our fixed-line networks are fully digitalized. 

Voice and data signals sent through our access network are routed through our aggregation networks to digital switches which 
connect voice calls and route digital signals to their destinations. In the past, we used ATM protocol to transport digital signals through 
our access network from non-residential customers that required dedicated bandwidth to our switching stations. In response to changing 
customer needs, we converted elements of our network that use ATM and SDH protocols, which permit us to offer dedicated bandwidth 
to our customers, to MPLS protocol, which supports IP and permits the creation of VPNs through our Metro Ethernet networks. We 
now use MPLS-TP capable devices that have been designed to interface with our existing Metro Ethernet Network to increase the 
bandwidth of our networks to support our 4G network data traffic and replace our legacy SDH networks. In large metropolitan areas 
where the density of access point results in increased demand, we have deployed Metro Ethernet networks. 

Automatic Switching Equipment 

Voice and data signals that originate through fixed-line access points are routed through MSANs or DSLAMs to our aggregation 

and transportation networks. The analog voice signals are split from the data signals, which are transmitted using ADSL or VDSL 
technology, allowing us to offer broadband and analog voice on a single copper wire pair. As of December 31, 2019, approximately 
91% of our fixed-line network supported ADSL2+ or VDSL2 and we provided ADSL2+ or VDSL2 services in approximately 4,700 
municipalities. 

Voice and data signals sent and received through our 2G, 3G and 4G access points are routed to our aggregation networks. Our 

mobile networks have unique data core and are fully integrated with our fixed-line data networks. 

As of December 31, 2019: 

•

our 4G mobile access networks consisted of 12,622 active radio base stations covering 1,018 municipalities, or 75% of the 
urban population of Brazil; 

•

•

our 3G mobile access networks consisted of 10,350 active radio base stations covering 1,645 municipalities, or 82% of the 
urban population of Brazil; and 

our 2G mobile access networks consisted of 14,019 active radio base stations covering 3,497 municipalities, or 94% of the 
urban population of Brazil. 

44 

In addition to our mobile access networks, we also operate Wi-Fi hotspots in indoor public and commercial areas such as coffee 
shops, airports and shopping centers. As of December 31, 2019, our Wi-Fi network consisted of more than two million hotspots, with 
broadband access compatible with more than two million access points provided by Fon, which allows our customers to access Fon 
lines worldwide. 

Buildings 

In addition to our headquarters building and our centralized national network operations center in Rio de Janeiro, we own 7,998 
buildings that are used to house switching equipment or to house regional and local sales and operations centers. Of these buildings, 
7,768 are “reversible assets” under our fixed-line concession agreements. 

Capital Expenditures and Work in Progress 

During the year ended December 31, 2019, we modernized our core network, with a focus on infrastructure improvements and 
enhancing our customers’ experience, by making strategic investment decisions that allow us to do more with less and we invested in 
our FTTH network. As a result, we expanded our fiber optic backbone, which enhanced our data traffic capabilities for fixed and mobile 
networks, to keep up with the growing demand. In addition, our performance on ANATEL’s network quality metrics improved. 

The following table sets forth our capital expenditures for the periods indicated. 

Data transmission equipment
Installation services and devices
Mobile network and systems
Voice transmission
Information technology services
Telecommunication services infrastructure
Buildings, improvements and furniture
Network management system equipment
Backbone transmission
Internet services equipment
Other
Total capital expenditures

2017

2019

Year Ended December 31,
2018
(in millions of reais)
R$1,993
539
820
731
720
500
70
171
304
—
229
R$6,077

R$2,947
742
905
496
684
429
88
224
630
—
668
R$7,813

R$1,846
644
602
726
729
496
80
94
237
1
174
R$5,629

Our principal capital expenditures relate to a variety of projects designed to expand and upgrade our transmission networks, our 
broadband access networks (fixed and mobile), our service platforms (data, video and voice), our information technology systems and 
our telecommunications services infrastructure. 

Data Transmission Equipment Programs 

We are engaged in a long-term program to upgrade portions of our fixed-line access networks with optical fiber networks based on 

GPON. The implementation of this technology permits us to provide broadband with speeds up to 200 Mbps to residential customers 
and up to 1 Gbps to commercial customers. 

In our access networks, we have been engaged in a program of deploying FTTH technology to support our “triple play” services, 

using a GPON network engineered to support IPTV, high speed internet (currently speeds up to 200 Mbps), and VoIP services. 

45 

We have acquired and installed data communications equipment to convert elements of our networks that used ATM and SDH 

protocols to MPLS protocol over optical fiber, which supports IP and permits the creation of VPNs through our Metro Ethernet 
networks. We also deployed an optical switching layer based on optical transport network technology in order to provide more efficient 
use of our DWDM capacity, fast restorations, and IP routers traffic offloading. 

We have been implementing a new broadband data communications network architecture, which we refer to as the Single Edge 

project. This architecture enables Oi to offer access network services such as mobile, broadband, IPTV, and corporate customer links in 
a single platform, which eliminates the need for individual management of each type of access network, expedites the resolution of 
network problems and minimizes maintenance and operation costs. 

In addition to expanding our IP backbone capacity, we are continuing to simplify our transport network architecture through the 

adoption of the single-edge concept, which means using one single router to join our commercial, mobile and residential functions that 
would otherwise require many specialized routers. We believe that this network simplification will reduce both capital and operational 
expenditures. 

Mobile Services Network Programs 

4G Network 

We offer 4G services using LTE network technology and have been deploying our 4G network since 2012. In compliance with our 

obligations under our LTE authorizations, in 2016, we extended our LTE network to cities with over 100,000 inhabitants, adding 284 
new cities to our LTE network, and in 2017, we extended our LTE network to cities with less than 100,000 inhabitants, adding 813 
cities to our LTE network. 

In 2018, we began deploying 4.5G services by using carrier aggregation with 1800 MHz spectrum refarming and MIMO 4x4 in 27 
municipalities in the first phase of the project. It has allowed us to offer best user experience and aligning our network to main operators 
in Brazil. 

3G Network 

We have undertaken a project to upgrade a portion of our mobile networks to enable us to increase the capacity of our mobile 
network. We have deployed new radio base stations and transceivers to improve our 3G coverage and quality in areas we already serve, 
reducing the level of signal congestion in these areas, and to expand our 3G service to municipalities in Brazil to which we have not 
historically provided 3G service. 

Voice Transmission Network Programs 

We are engaged in a program of investing in new equipment for our switching stations to support next-generation networks, which 

we believe will permit us to offer new value-added services to our fixed-line customers. We believe that our investment in next-
generation networks will: 

•

•

•

assist us in meeting the increased demand for long distance traffic, both domestic and international, through the use of 
VoIP; 

permit us to offer differentiated services, such as voice over broadband; and 

significantly promote fixed-to-mobile convergence. 

As part of this program, we have deployed an IMS core that will facilitate our convergent voice and broadband offerings. The IMS 

core not only provides control for the VoIP resource but also integrated access control and authentication for all services, significantly 
improving automation and speed for customer provisioning. 

46 

We have also undertaken a program of removing and replacing smaller switching stations and integrating these operations with 

other switching stations to promote efficiency in our operations. 

Information Technology Services Programs 

We are investing in the expansion of supply in our cloud computing services in data centers, particularly in the State of São Paulo, 

in order to support the growing demand from our corporate customers. Our cloud computing services enable us to provide our 
customers with integrated telecommunications and information technology solutions. 

Telecommunications Services Infrastructure Programs 

We are investing in several structural projects in order to improve and modernize our business support systems and operational 

support systems, or OSS, and consolidate duplicative systems resulting from integrating previously acquired companies, thereby 
optimizing our capital and operational expenditure investments. Based on the Telemanagement Forum frameworks and best practices, 
our main projects are unified customer relationship management; network provisioning services; order management; consolidation of 
network inventory; network planning, project and construction; network fault management; performance management; customer 
experience management; API management and digital self-care, among others. 

One of the primary projects connected to the OSS is related to assurance and quality. In January 2017, we completed the transition 

from a network centric monitoring system to a customer-focused approach and thereby our network operations have migrated from 
network operations centers to service operations centers which provide more efficient and customer-based support. 

In December 2016, we completed a project to improve fulfillment by speeding up service creation and provisioning, reducing 

costly human intervention and increasing overall customer quality of experience through automation of the fulfillment processes. 

Intellectual Property 

We hold several material intellectual property assets, including patents and trademarks registered with the Brazilian Patent and 
Trademark Office (Instituto Nacional de Propriedade Industrial), or BPTO. Our main trademark used in Brazil, “Oi,” is registered with 
the BPTO in several classes, which allows us to use this trademark in a variety of markets in which we operate, including in connection 
with our fixed-line, mobile and broadband services. 

Operating Agreements 

Fixed-Line and Mobile Tower Leases 

We have entered into three operating lease agreements with owners of communications towers and rooftop antennae to lease space 

to install equipment related to the delivery of our Personal Mobility Services on an aggregate of approximately 4,850 communications 
towers and rooftop antennae. We have also entered into three operating lease agreements with owners of fixed-line communications 
towers to lease space to install equipment related to the delivery of our fixed-line services on an aggregate of approximately 6,400 
fixed-line communications towers. 

The monthly payments under two of our operating lease agreements for space on communications towers and rooftop antennae 
reflect a base rental amount specified in the agreement, adjusted annually during the first seven years of the lease by the greater of 6.5% 
or the positive variation of IPCA, and adjusted annually thereafter by the positive variation of IPCA. The monthly payments, under the 
remainder of the operating lease agreements, reflect a base rental amount specified in the agreement, adjusted annually by the positive 
variation of IPCA. 

47 

The operating lease agreements for space on communications towers and rooftop antennae have 15-year terms expiring between 

December 2027 and June 2029 and are automatically renewable for successive one-year periods. The operating lease agreements for 
space on fixed-line communications towers have 20-year terms expiring between April 2033 and July 2033 and are renewable for 
additional 20-year terms. 

Infrastructure Sharing Agreements 

4G Network 

As of the date of this annual report, we are party to two Radio Access Network, or RAN, sharing agreements with other operators. 

RAN sharing enables operators to share the same physical network, thus reducing the deployment costs while maintaining all of the 
characteristics of an individual network with respect to our customers. RAN sharing makes use of 3GPP standard features, permitting 
full technical support. As a result, RAN sharing agreements allow us to reduce operating expenses and capital expenditures. 

In November 2012, we entered into a memorandum of understanding with TIM under which we agreed to the joint use of 
elements of our 4G network under a RAN sharing model pursuant to which we have invested in (and provided TIM with access to) 
infrastructure in certain cities, while TIM has invested in (and provided us with access to) infrastructure in other cities. In late 2013, we 
and TIM extended this memorandum of understanding to additional cities and revised certain obligations of each party under the 
memorandum of understanding, which we refer to as the 2013 RAN Sharing Agreement. The 2013 RAN Sharing Agreement has a term 
of 15 years. Under the 2013 RAN Sharing Agreement, we offer 4G technology to over 80% of urban areas in all Brazilian capital cities 
and cities with over 500,000 inhabitants. In 2015, we expanded the 2013 RAN Sharing Agreement with TIM to cities with over 200,000 
inhabitants, 133 municipalities covered by 4G technology, and we began a RAN sharing arrangement with Telefônica Brasil. In 2016, 
we expanded to cities with over 100,000 inhabitants, reaching 284 cities with 4G coverage. In 2017, we expanded to cities with less 
than 100,000 inhabitants, reaching 813 cities with 4G coverage. In 2018, we and TIM amended the 2013 RAN Sharing Agreement to 
update the technology covered by the agreement to permit infrastructure sharing in the 1800 MHz spectrum technology. 

In June 2015, we entered into a memorandum of understanding under which we agreed to the joint use of elements of the 4G 
network under a RAN sharing model pursuant to which Oi, TIM, and Telefônica Brasil agreed to invest proportionally (50% Telefônica 
Brasil, 25% Oi and 25% TIM) in sites in certain cities based on each operators’ respective coverage obligations, which we refer to as 
the 2015 RAN Sharing Agreement. The 2015 RAN Sharing Agreement has a term of 12 years. In early 2016, ANATEL required the 
inclusion of additional clauses in the agreement allowing an additional operator to be added. This agreement covered 31 cities in 2015, 
171 cities in 2016 and 427 cities in 2017. 

Satellite Network and Leases 

Residential Services 

We have deployed a range of satellite-based services to comply with our public service obligations to the rural and remote areas of 
Brazil, including the Amazon rainforest region. These satellite services include internet access and access to corporate data applications. 
The satellite network comprises satellite earth stations located in less-populated rural areas, as well as hub stations in the cities of 
Brasília, Manaus, Belém, Rio de Janeiro, Porto Velho, Boa Vista, Macapá, Santarém, and Marabá. Our fiber optic backbone connects 
all these hub stations. The integration of the land-based segment of our satellite network allows us to provide fixed-line and mobile 
voice service to our subscribers in any location in our fixed-line service areas. 

48 

As of December 31, 2019, we leased transponders from our affiliate Hispamar Satélite S.A., or Hispamar, with: 

•

•

43 MHz of capacity on the Amazonas 3 satellite in Ku band and 252 MHz of capacity on the Amazonas 2 satellite in Ku 
band to provide voice and data services to approximately 3,000 localities; and 

580 MHz of capacity on the Amazonas 3 satellite in C band and 378 MHz of capacity on the Amazonas 2 satellite in C 
band to provide voice and data services to approximately 390 municipalities. 

DTH Network 

We provide our DTH services through satellite uplinks that receive, encode and transmit the television signals to satellite 

transponders through our own facilities in Barra da Tijuca near Rio de Janeiro. 

As of December 31, 2019, we leased transponders to provide DTH services from SES New Skies with 1.5 GHz of capacity on the 

SES-6 satellite in Ku band. 

Agreements for Network Equipment and Services 

In 2018, we entered into agreements with strategic suppliers to acquire equipment and services to support the modernization of 
network technologies for the expansion of mobile telephone service coverage and fiber optic broadband capacity. These projects are 
designed to modernize and consolidate our mobile network technologies, permitting our gradual use of our 2G and 3G frequencies to 
provide 4.5G services in all municipalities currently served by our mobile network and prepare our network for the implementation of 
5G technology and Internet of Things (IoT) solutions. Under this agreement, we expect to acquire equipment and services from Huawei 
over the next five years. 

Network Maintenance 

Our external plant and equipment maintenance, installation and network servicing are performed by our wholly-owned subsidiary 

Serede Serviços de Rede S.A., or Serede, as well as one third-party service provider, Telemont. We employ our own team of 
technicians for our internal plant and equipment maintenance. 

Insourced Network Maintenance 

In May 2013 and June 2013, we insourced our installation, operations, and corrective and preventive maintenance services in 
connection with our fixed-line telecommunications services, mobile telecommunications services, data transmission services (including 
broadband access services), satellite services, buildings, access ways and towers. These services had previously been provided by Nokia 
Solutions and Networks do Brasil Telecomunicações Ltda. and Alcatel-Lucent Brasil S.A. 

In June 2016, we acquired 100% of the capital stock of A.R.M. Engenharia and changed its corporate name to Rede Conecta – 

Serviços de Rede S.A. In November 2018, Rede Conecta merged into Serede. Through Serede we perform installation, operation and 
corrective and preventive maintenance in connection with our external plant and associated equipment, public telephones, and fiber 
optic and data communication networks (including broadband access services). 

Outsourced Network Maintenance 

In October 2017, we entered into services agreements with Telemont for installation, operation, and corrective and preventive 
maintenance in connection with our external plant and associated equipment, public telephones, and fiber optic and data communication 
networks (including broadband access services) in the States of Minas Gerais, Espírito Santo, Mato Grosso, Mato Grosso do Sul, 
Tocantins, Acre, Rondônia and Goiás and the Federal District. The total estimated payments under this contract, which expires in 
October 2022, are approximately R$4.2 billion. 

49 

Research and Development 

We conduct independent innovation, research and development in areas of telecommunications services but historically we have 

not independently developed new telecommunications technologies. We depend primarily on suppliers of telecommunications 
equipment for the development of new technology. Our investments in innovation, research and development totaled R$34 million 
during 2019, R$17 million during 2018 and R$16 million during 2017. 

Joint Venture, Associated Companies and Assets Held-For-Sale 

Joint Venture 

We own 19.04% of the share capital of Hispamar, a Spanish-Brazilian enterprise created in November 1999 by Hispasat (the 
leading satellite telecommunications provider in the Iberian Peninsula), and our company. Hispamar operates the Amazonas 2 and 
Amazonas 3 satellites. In December 2002, we entered into an agreement with Hispasat that granted and transferred to Hispamar the 
rights to exploit geostationary orbital position 61 degrees west, and we acquired a minority equity stake in Hispamar. 

In 2009, the Amazonas 2 satellite was launched and this satellite commenced commercial operations in early 2010. This satellite 

provides both C and Ku band transponders and on-board switching, with an expected useful life of 15 years. The Amazonas 2 satellite is 
owned by a subsidiary of Hispasat and Hispamar has been granted the right to operate and lease all of the transponder’s space segment 
on this satellite. 

In 2013, the Amazonas 3 satellite was launched and commenced commercial operations. This satellite provides both C and Ku 
band transponders, with an expected useful life of 15 years. The Amazonas 3 satellite is owned by Hispamar, which operates and leases 
all of the transponder’s space segment on this satellite. 

Associated Company 

We own 50% of Companhia AIX de Participações S.A., or AIX. AIX provides infrastructure services to our company and is 

engaged in the construction of ductwork for the installation of fiber optic cables along highways in the State of São Paulo. 

Assets Held-for-Sale 

Our board of directors has authorized our management to take the necessary measures to market our shares in Africatel and 

TPT—Telecomunicações Públicas de Timor, S.A., or TPT. As a result, we record the assets and liabilities of Africatel and TPT as 
held-for sale, although we do not record Africatel or TPT as discontinued operations in our income statement due to the immateriality of 
the effects of Africatel and TPT on our results of operations. 

Africatel 

Africatel was formed in May 2006 and indirectly holds our equity interests in CST – Companhia Santomense de 

Telecomunicações, S.A.R.L., or CST, and Directel—Listas Telefónicas Internacionais, Lda., or Directel. We own 86% of the share 
capital of Africatel. 

CST 

Africatel indirectly owns 51% of the share capital of CST, a provider of fixed and mobile services in São Tomé and Principe, that 
was established in 1989 and provides fixed-line and mobile telecommunications services under the terms of a 20-year license granted in 
2007. 

Directel 

Africatel indirectly owns 100% of the share capital of Directel, a Portuguese entity with subsidiaries in Angola, Cabo Verde, 

Mozambique, and Kenya, which publish telephone directories and operate related data bases in those countries. 

50 

TPT 

We own 76.14% of the share capital of TPT, a Portuguese holding company that owns 54.01% of the share capital of Timor 
Telecom, S.A., or Timor Telecom, which provides telecommunications, multimedia and IT services in Timor Leste in Asia. Our 
wholly-owned subsidiary PT Participações also holds 3.05% of the share capital of Timor Telecom. 

Regulation of the Brazilian Telecommunications Industry 

Overview 

Our business, including the nature of the services we provide and the rates we charge, is subject to comprehensive regulation 
under the General Telecommunications Law, and a comprehensive regulatory framework for the provision of telecommunications 
services promulgated by ANATEL. We provide fixed-line, domestic and international long-distance, mobile telecommunications, data 
transmission and Pay-TV services under concessions, authorizations and licenses that were granted by ANATEL and allow us to 
provide specified services in designated geographic areas, as well as set forth certain obligations with which we must comply. 

ANATEL is an administratively independent and financially autonomous regulatory agency that was established in July 1997 
pursuant to the General Telecommunications Law and ANATEL Regulation (Regulamento da Agência Nacional de Telecomunicações). 
ANATEL oversees our activities and enforces the General Telecommunications Law and the regulations promulgated thereunder. 
ANATEL is required to report on its activities to the Brazilian Ministry of Science, Technology, Innovations and Communications 
(Ministério da Ciência, Tecnologia, Inovações e Comunicações), and has authority to propose and to issue regulations that are legally 
binding on telecommunications service providers. ANATEL also has the authority to grant concessions and licenses for all 
telecommunications services, other than broadcasting services. In addition, ANATEL is authorized to direct and control the provision of 
services, the shareholding structure of service providers, to apply penalties and to declare the expiration of the concession and 
authorizations and the return of assets from the concessionaire to the government authority upon termination of the concession. Any 
regulation or action proposed by ANATEL is subject to a period of public comment, which may include public hearings, and 
ANATEL’s decisions may be challenged administratively before the agency itself or through the Brazilian judicial system. 

The current regulatory framework for the Brazilian telecommunications industry was adopted in 1998. Under the General 

Telecommunications Law and ANATEL regulations, the right to provide telecommunications services is granted either through a 
concession under the public regime (as discussed below) or an authorization under the private regime (as discussed below). A 
concession is granted for a fixed period of time following a public auction and is generally renewable. An authorization is granted for 
an indeterminate period of time and public auctions are held for some authorizations. These concessions and authorizations allow 
service providers to provide specific services in designated geographic areas, set forth certain obligations with which the service 
providers must comply and require equal treatment of customers by the service providers. 

The three principal providers of fixed-line telecommunications services in Brazil, Telefônica Brasil, Claro and our company, 

provide these services under the public regime. In addition, CTBC and Sercomtel, which are secondary local fixed-line 
telecommunications service providers, operate under the public regime. All of the other providers of fixed-line telecommunications 
services and all providers of personal mobile services and data transmission services in Brazil operate under the private regime. 

On October 3, 2019, the President of Brazil signed Law No. 13,879, which amended the General Telecommunications Law to 
allow, among other things, providers of fixed-line telecommunications services operating under a concession in the public regime to 
convert their concessions into authorizations to operate in the private regime and thereby eliminate a number of substantial obligations 
currently imposed by the concession regime. In February 2020, ANATEL proposed regulations to implement Law No. 13,879, 
including the rules that will govern the conversion of concessions into authorizations. These proposed regulations are subject to a public 
consultation period that is expected to expire on April 30, 2020. We cannot predict when and to what extent these regulations will be 
adopted. For more information, see “—Public Regime—Amendments to the General Telecommunications Law” and “Item 3. Key 
Information—Risk Factors—Risks Relating to the Brazilian Telecommunications Industry and Regulatory Environment—We cannot 
assure you that we will be able to convert our concessions into authorizations or renew our concessions in a timely or cost-effective 
manner.” 

51 

Public Regime 

Overview 

Providers of public regime services are subject to more obligations and restrictions than providers of private regime services. 

Under Brazilian law, providers of public regime services are subject to certain requirements with respect to services such as network 
expansion and network modernization. Under their concession agreements, public regime service providers are required to comply with 
the provisions of the PGMU, which was most recently updated in December 2018. For more information about the PGMU and our 
obligations thereunder, see “—General Plan of Universal Service Goals (PGMU).” 

In addition, public regime service providers, as well as private regime service providers, are required to comply with the 
provisions of: (1) the RGQ, which was adopted by ANATEL in June 2013 and was partially superseded by the RQUAL in December 
2019; and (2) the General Plan on Competition Targets (Plano Geral de Metas de Competição), or PGMC, which was adopted by 
ANATEL in November 2012 and updated in July 2018. For more information about the RGQ, the RQUAL and the PGMC see “ —Our 
Services—Fixed-Line Telephone Services—General Plan on Quality Goals (RGQ),” “ —Other Regulatory Matters—Quality of 
Telecommunications Services Regulation (RQUAL)” and “ —Other Regulatory Matters—General Plan on Competition Targets 
(PGMC),” respectively. 

The rates that public regime service providers may charge customers are subject to ANATEL supervision. Another distinctive 

feature of public concessions is the right of the concessionaire to maintain certain economic and financial standards, which are 
calculated based on the rules set forth in the concession agreements and were designed based on a price cap model. For more 
information, see “—Our Services—Fixed-Line Telephone Services—Rate Regulation.” 

Concessions are granted for 20 years. Whereas prior to the passage of Law No. 13,897, only one 20-year renewal period was 

allowed, the new law permits providers to renew their concession for indefinite additional 20-year periods, provided that at least 30 
months prior to each expiration date, the providers have complied with the obligations required of them under the applicable 
concession. ANATEL may terminate the concession of any public regime service provider upon the occurrence of certain events 
described below under “—Termination of a Concession.” The modification right permits ANATEL to impose new terms and conditions 
in response to changes in technology, competition in the marketplace and domestic and international economic conditions. ANATEL is 
obligated to engage in public consultation in connection with each of these potential modifications. 

General Plan of Universal Service Goals (PGMU) 

The PGMU sets forth the principal network expansion and modernization obligations of the public regime providers. The PGMU 

was approved by Decree No. 9,619 and became effective on December 21, 2018, the date when it was published in the Official Gazette. 

Public regime providers are subject to network expansion requirements under the PGMU, which are revised by ANATEL from 

time to time. No subsidies or other supplemental financings are anticipated to finance our network expansion obligations. Our failure to 
meet the network expansion and modernization obligations established by the PGMU or in our concession agreements may result in 
fines and penalties of up to R$50 million for each non-compliance with an obligation or rule as verified in an administrative process, as 
well as potential revocation of our concessions. 

52 

The PGMU requires the following, among other things: 

•

•

•

•

local fixed-line service providers to provide individual access to fixed-line voice services to economically disadvantaged 
segments of the Brazilian population within their service areas, through programs to be established and regulated by 
ANATEL; 

local fixed-line service providers to install public telephones on demand in locations with more than 100 inhabitants; 

local fixed-line service providers to install fixed lines in locations with more than 300 inhabitants (1) in regions where there 
is no fixed line installed, within 120 days of a request and (2) in regions where fixed lines are already installed, within 7 
days of a request for 90% of requests and in up to 25 days of a request for the remaining 10% of requests; and 

local fixed-line service providers to gradually provide voice access in the wireless local loop technology with capacity for 
4G services in 1,400 locations (of which 1,155 apply to Oi), according to the following schedule: 10% of such locations by 
December 31, 2019; 25% by December 31, 2020; 45% by December 31, 2021; 70% by December 31, 2022; and 100% by 
December 31, 2023. 

Similarly to the 2008 amendments to the PGMU that eliminated the requirements to provide public telephone centers (postos de 

serviço telefônico) in exchange for building backhaul, the 2018 PGMU eliminated the requirements to provide multifacility service 
centers (postos de serviço multifacilidade), which are public centers located in rural areas that offer various telecommunications 
services, including voice, access to the internet and digital transmission of text and images, and to install and maintain public telephones 
within a fixed-line service concession, in exchange for other obligations to be defined. 

The value of the obligations currently imposed by the PGMU and, therefore, the cost of the additional investments in exchange for 

the elimination of such obligations, is subject to discussion between the parties, with ANATEL having the ability to make the final 
valuation. 

Termination of a Concession 

ANATEL may terminate the concession of any public regime service provider upon the occurrence of any of the following: 

•

•

•

•

•

an extraordinary situation jeopardizing the public interest, in which case the Brazilian government is authorized to start 
rendering the services set forth under the concession in lieu of the concessionaire, subject to congressional authorization 
and payment of adequate indemnification to the owner of the terminated concession; 

termination by the provider (through an agreement with ANATEL or pursuant to legal proceedings) as a consequence of an 
act or omission of the Brazilian government that makes the rendering of the services excessively burdensome to the 
provider; 

annulment of the concession due to a contractual term, which is deemed by subsequent law to be illegal; 

material failure to comply with the provider’s universalization targets; 

failure to meet insurance requirements set forth in the concession agreement; 

53 

•

•

•

•

a split-up, spin-off, amalgamation, merger, capital reduction or transfer of the provider’s control without ANATEL’s 
authorization; 

the transfer of the concession without ANATEL’s authorization; 

the dissolution or bankruptcy of the provider; or 

an extraordinary situation in which Brazilian government intervention, although legally permissible, is not undertaken, as 
such intervention would prove to be inconvenient, unnecessary or would result in an unfair benefit to the provider. 

In the event a concession is terminated, ANATEL is authorized to administer the provider’s properties and its employees in order 

to continue rendering services. 

Service Restrictions 

Public regime service providers are subject to certain restrictions on alliances, joint ventures and mergers and acquisitions with 

other public regime providers, including: 

•

•

a prohibition on members of the same economic group holding more than two licenses for the provision of 
telecommunications services in the public regime, which would include holding more than 20% of the voting shares of or 
controlling (as such term is defined under ANATEL’s regulations) more than two providers of public regime 
telecommunications services; and 

a restriction, as set forth in the General Grant Plan (Plano General de Outorgas), or PGO, on mergers between providers of 
public regime telecommunications services. 

In September 2011, Law No. 12,485 became effective, which creates a new legal framework for subscription television services in 

Brazil, and determines, among other provisions to: 

•

•

•

•

allow fixed-line telephone concessionaires, such as us, to enter the cable television market in Brazil; 

remove existing restrictions on foreign capital investments in cable television providers; 

limit the total and voting capital held by broadcast concessionaires and authorized providers, and in television programmers 
and producers, with headquarters in Brazil to 30%; and 

prohibit telecommunications service providers with collective interests from acquiring rights to disseminate images of 
events of national interest and from hiring domestic artistic talent. 

Amendments to the General Telecommunications Law 

On October 3, 2019, the President of Brazil signed Law No. 13,879, which amended the General Telecommunications Law. Law 
No. 13,879 will allow providers of fixed-line telecommunications services operating under a concession in the public regime to convert 
their concessions into authorizations to operate in the private regime and thereby eliminate a number of substantial obligations currently 
imposed by the concession regime, including the inability of providers to sell certain property, plant and equipment used to provide 
fixed-line telephone services. In exchange, providers may be required to assume obligations to make additional investments in their 
networks, primarily related to the expansion of broadband services. The cost of the additional investments in exchange for the 
elimination of such obligations, would be subject to discussion between the parties, with ANATEL having the ability to make the final 
valuation. In addition, the new law permits providers to renew their concession for indefinite additional 20-year periods, whereas 
previously only one 20-year renewal period was allowed, provided that at least 30 months prior to each expiration date, the providers 
have complied with the obligations required of them under the applicable concession. In February 2020, ANATEL proposed regulations 
to implement Law No. 13,879, including the rules that will govern the conversion of concessions into authorizations, such as the 
methodology for calculating the cost of investments that providers will need to undertake as well as deadlines to complete the 
conversions. A draft of the new form of authorization agreement was also provided. These proposed regulations are subject to a public 
consultation period that is expected to expire on April 30, 2020. We cannot predict when and to what extent these regulations will be 
adopted. See “Item 3. Key Information—Risk Factors—Risks Relating to the Brazilian Telecommunications Industry and Regulatory 
Environment—We cannot assure you that we will be able to convert our concessions into authorizations or renew our concessions in a 
timely or cost-effective manner.” 

54 

Private Regime 

Providers of private regime services, although not generally subject to the requirements concerning continuity and universality of 

service and network modernization, are subject to certain network expansion and quality of service obligations set forth in their 
respective authorizations and applicable regulation. 

For example, private regime service providers are required to comply with the provisions of the RGQ and the PGMC. For more 
information about the RGQ and the PGMC, see “—Our Services—Fixed-Line Telephone Services—General Plan on Quality Goals 
(RGQ)” and “—Other Regulatory Matters—General Plan on Competition Targets (PGMC),” respectively. 

Our Services 

Fixed-Line Telephone Services 

Regulatory Overview 

We provide the majority of our fixed-line telephone services (Serviço Telefônico Fixo Comutado—STFC) in accordance with 
concession agreements under the public regime. For more information about the regulations applicable to public regime telephone 
service providers, see “—Public Regime.” 

Our Concessions and Authorizations 

The following table sets forth certain details of our concessions and authorizations to provide local, domestic long-distance and 

international long-distanced fixed-line telephone services: 

Geographic Scope
Region I of the PGO – States of Rio De Janeiro, Minas Gerais, 
Espírito Santo, Bahia, Sergipe, Alagoas, Pernambuco, Paraiba, 
Rio Grande do Norte, Ceará, Piauí, Maranhão, Pará, Amapá, 
Amazonas e Roraima, except Sector 3 of Region I of the PGO
(1)
Region I of the PGO – Sector 3(1)
Region II of the PGO – States of Santa Catarina, Paraná, Mato 
Grosso, Mato Grosso do Sul, Goiás, Tocantins, Distrito 
Federal, Rondônia, Acre and Rio Grande Do Sul, except for 
Sectors 20, 22 and 25(3)
Region II of the PGO—Sectors 20, 22 and 25(3)
Region III of the PGO – São Paulo
National

Type of Service

Termination Date

Regime

Local / Domestic Long-Distance December 31, 2025(2) Concession
Authorization
Local / Domestic Long-Distance

Indeterminate

Local / Domestic Long-Distance December 31, 2025(2) Concession
Authorization
Local / Domestic Long-Distance
Authorization
Local / Domestic Long-Distance
Authorization
International Long Distance

Indeterminate
Indeterminate
Indeterminate

(1)
(2)

(3)

Sector 3 of Region I of the PGO corresponds to 57 municipalities in the State of Minas Gerais. 
Concession agreements may be amended by the parties every five years prior to their termination date. In connection with each five-year amendment, ANATEL 
has the right, following public consultations, to impose new terms and conditions in response to changes in technology, competition in the marketplace and 
domestic and international economic conditions. Our concession agreements were last amended in 2011. Under their existing terms, our concession agreements 
may be amended by December 2020 at the latest. 
Sectors 20, 22 and 25 of Region II of the PGO correspond to the following municipalities: Londrina, Paraná; Tamarana, Paraná; (Sector 22) Paranaíba, Mato 
Grosso do Sul (Sector 25); Buriti Alegre, Goiás; Cachoeira Dourada, Goiás; Inaciolândia, Goiás; Itumbiara, Goiás; Paranaiguara, Goiás; and São Simão, Goiás. 

55 

Each of our concession agreements: 

•

•

•

sets forth the parameters that govern adjustments to our rates; 

requires us to comply with the network expansion obligations set forth in the PGMU; 

requires payment of biannual fees equal to 2.0% of our net operating revenue that is derived from the provision of our local 
fixed-line and domestic long-distance services (excluding taxes and social contributions) during the immediately preceding 
year; 

In addition, each of our concession and authorization agreements: 

•

•

•

sets forth the conditions under which ANATEL may access information from us; 

requires us to comply with certain quality of service obligations as well as the quality of service obligations set forth in the 
RGQ; 

requires us to pay fines for any non-compliance with the regulatory rules including systemic service interruptions. 

In addition, the PGMU requires us to provide transmission lines connecting our fiber-optic internet backbones to municipalities in 

our concession areas in which we did not provide internet service, which we refer to as backhaul. Under these concession agreements, 
we are obligated to set up backhaul in 3,188 municipalities in Regions I and II. The facilities that we constructed to meet these 
obligations are considered to be property that is part of our concessions and will therefore revert to the Brazilian government on 
January 1, 2026. For more information about the PGMU, see “—Public Regime—General Plan of Universal Service Goals (PGMU).” 

On October 3, 2019, the President of Brazil signed Law No. 13,879, which amended the General Telecommunications Law to 
allow, among other things, providers of fixed-line telecommunications services operating under a concession in the public regime to 
convert their concessions into authorizations to operate in the private regime and thereby eliminate a number of substantial obligations 
currently imposed by the concession regime. In addition, the new law permits providers to renew their concession for indefinite 
additional 20-year periods, whereas previously only one 20-year renewal period was allowed, provided that at least 30 months prior to 
each expiration date, the providers have complied with the obligations required of them under the applicable concession. Prior to the 
passage of Law No. 13,879, our concession agreements would have expired in 2025 without the possibility of renewal. In February 
2020, ANATEL proposed regulations to implement Law No. 13,879, including the rules that will govern the conversion of concessions 
into authorizations. These proposed regulations are subject to a public consultation period that is expected to expire on April 30, 2020. 
We cannot predict when and to what extent these regulations will be adopted. Once these regulations are adopted, we expect that we 
will be able to migrate our public regime concessions into private-regime authorizations or renew our concessions, which would 
otherwise expire on December 31, 2025. However, as of the date of this annual report, we have not decided which option to pursue and 
cannot predict the cost of pursuing any of these options. For more information about Law No. 13,879, see “—Public 
Regime—Amendments to the General Telecommunications Law.” 

In addition, in connection with the consideration of revisions to the concession agreements under the public regime, in January 

2017, ANATEL proposed revisions to the terms of the PGO, in line with the provisions of PLC 79 (the bill that preceded Law No. 13, 
789). However, despite the passage of Law No. 13,789, we cannot predict when and to what extent ANATEL will revise the PGO. 

We cannot assure you that the implementation of Law No. 13,879 or any future amendments to our concession agreements 

(including renewals) or the PGO will not impose requirements on our company that will require us to undertake significant capital 
expenditures or will not modify the rate-setting procedures applicable to us in a manner that will significantly reduce the net operating 
revenue that we generate from our Brazilian fixed-line businesses. If the migration of our concessions to the private regime or the 
amendments to our concession agreements have these effects, our business, financial condition and results of operations could be 
materially adversely affected. See “Item 3. Key Information—Risk Factors—Risks Relating to the Brazilian Telecommunications 
Industry and Regulatory Environment—Our concession agreements in Brazil are subject to periodic modifications by ANATEL, and 
we cannot assure you that the modifications to these concession agreements will not have adverse effects on our company” and “Item 3. 
Key Information—Risk Factors—Risks Relating to the Brazilian Telecommunications Industry and Regulatory Environment—We 
cannot assure you that we will be able to convert our concessions into authorizations or renew our concessions in a timely or cost-
effective manner.” 

56 

Rate Regulation 

Under their concession agreements, public regime service providers are required to offer basic local fixed-line plans to users. 
Rates for the basic long-distance services plan originated and terminated on fixed lines vary in accordance with certain criteria. The 
concession agreements establish a price-cap mechanism for annual rate adjustments for basic service plans and basic domestic long-
distance plans based on formulas set forth in each provider’s concession agreement. The formula provides for two adjustments to the 
price cap based on the local rate basket, the long-distance rate basket and the use of a price index. The price cap is first revised upward 
to reflect increases in inflation, as measured by an index, then ANATEL applies a productivity discount factor, or Factor X, which 
reduces the impact of the rate readjustment provided by the index. 

Factor X is equal to (1) 50% of the increase in the productivity rate of public regime providers, plus (2) 75% of a factor calculated 

by ANATEL that is designed to reflect cost optimization targets for the telecommunications industry as a whole. If the weighted 
average productivity rate is negative, ANATEL will not allow an annual adjustment in excess of the IST. 

A provider may increase rates for individual services within the local rate basket or the long-distance rate basket by up to 5% more 

than the IST so long as the rates for other services in that rate basket are reduced to the extent necessary to ensure that the weighted 
average increase for the entire rate basket does not exceed the permitted annual rate adjustment. 

A provider may also offer alternative plans in addition to the basic service plan. Alternative plans must be submitted for 

ANATEL’s approval. The rates offered under the alternative plans may be adjusted annually based on the IST. 

Local Rates. Our revenues from local fixed-line services consist mainly of monthly subscription charges, charges for local calls 

and charges for the activation of lines for new subscribers or subscribers that have changed addresses. Monthly subscription charges are 
based on the plan to which the customer subscribes and whether the customer is a residential, commercial or trunk line customer. 

Under our concession agreements, we are required to offer two local fixed-line plans to users: the Basic Plan per Minute and the 

Mandatory Alternative Service Plan. In addition to the Basic Plan per Minute and the Mandatory Alternative Service Plan, we are 
permitted to offer non-discriminatory alternative plans to the basic service plans. The rates for applicable services under these plans 
must be submitted for ANATEL approval prior to offering those plans to our customers. Historically, ANATEL has generally not raised 
objections to the terms of these plans. 

On an annual basis, ANATEL increases or decreases the maximum rates that we are permitted to charge for our basic service 
plans. In addition, we are authorized to adjust the rates applicable to our alternative plans annually by no more than the rate of inflation, 
as measured by the Telecommunications Services Index (Índice de Serviços de Telecomunicações – IST), or IST. Discounts from the 
rates set in basic service plans and alternative service plans may be granted to customers without ANATEL approval. 

Local Fixed Line-to-Mobile Rates (VC-1) and Mobile Long Distance Rates (VC-2 and VC-3). When one of our fixed-line 
customers makes a call to a mobile subscriber of our company or another mobile services provider that terminates in the mobile 
registration area in which the call was originated, we charge our fixed-line customer per-minute charges for the duration of the call 
based on rates designated by ANATEL as VC-1 rates. In turn, we pay the mobile services provider a per-minute charge based on rates 
designated by ANATEL as mobile termination, or MTR, rates for the use of its mobile network in completing the call. Rates for long-
distance calls that originate or terminate on mobile telephones are based on whether the call is an intrasectorial long-distance call, which 
is charged at rates designated by ANATEL as VC-2 rates, or an intersectorial long-distance call, which is charged at rates designated by 
ANATEL as VC-3 rates. If the caller selects one of our carrier selection codes for the call, we receive the revenues from the call and 
must pay interconnection fees to the service providers that operate the networks on which the call originates and terminates. VC-1, 
VC-2 and VC-3 rates, collectively, the “VC Rates” vary depending on the time of the day and day of the week, and are applied on a 
per-minute basis. On an annual basis, ANATEL may increase or decrease the maximum VC Rates that we are permitted to charge. 

57 

Fixed Line-to-Fixed-Line Long Distance Rates. If a caller selects one of our carrier selection codes for a long-distance call that 

originates and terminates on fixed-line telephones, we receive the revenues from the call and must pay interconnection fees to the 
service providers that operate the networks on which the call originates and terminates. Rates for these long-distance calls are based on 
the physical distance separating callers (which are categorized by four distance ranges), time of the day and day of the week, and are 
applied on a per-minute basis for the duration of the call. On an annual basis, ANATEL increases or decreases the maximum domestic 
fixed line-to-fixed line long-distance rates that we are permitted to charge. 

For more information about the rates applicable to our fixed-line services, see “—Rates, Billing and Collection—Rates.” 

General Plan on Quality Goals (RGQ) 

The RGQ for fixed-line voice services was approved by ANATEL in December 2012 and became effective in June 2013. Each 
fixed-line service provider operating under the public regime or the private regime must comply with the provisions of the RGQ. All 
costs related to compliance with the quality goals established by the RGQ must be borne exclusively by the service provider. The RGQ 
establishes minimum quality standards with regard to: 

•

•

•

•

customer complaints; 

responses to repair requests; 

responses to change of address requests; and 

quality of public telephones. 

These quality standards are measured according to the definitions and quality indicators established by ANATEL. The indicators, 

as well as their respective methods of collection, calculation and other quality requirements, are defined in specific regulations 
published by ANATEL. 

ANATEL measures the performance of fixed-line service providers in each individual state in which they operate. As a result, the 

performance of fixed-line service providers in any particular state may not meet one or more quality performance targets even if such 
service provider’s overall performance is satisfactory. For cases in which there are indications of performance or conduct other than 
those established in the regulations, ANATEL establishes a noncompliance process called Procedure for Determination of 
Non-Compliance to Obligations (Procedimento de Apuração de Descumprimento de Obrigações – PADO) in detriment to the provider. 
Therefore, fixed-line service providers, including us, could be subject to fines or penalties as a result of the failure to meet the quality 
performance targets in one or more particular area codes. 

In November 2017, ANATEL submitted the RQUAL, a proposal to review the methods by which the quality standards for fixed-

line services, personal mobility services, multimedia communications services and subscription television services are measured, for 
public consultation. In December 2019, ANATEL approved the RQUAL, which immediately superseded certain provisions of the RGQ 
obligations. However, the majority of the provisions of the RQUAL are not expected to be implemented until 2021, as provided for in 
the regulation. For more information, see “—Other Regulatory Matters—Quality of Telecommunications Services Regulation 
(RQUAL).” 

58 

Mobile Telephone Services 

Regulatory Overview 

In September 2000, ANATEL adopted regulations that established operating rules for providers under the personal mobile service 

(Serviço Móvel Pessoal—SMP) regime. The regulations permitted ANATEL to grant authorizations to provide mobile 
telecommunications services under the personal mobile service regime. For purposes of the personal mobile service regulations, Brazil 
is divided into three service regions covering the same geographic areas as the concessions for fixed-line telecommunications services. 

Auction of 3G Spectrum. In preparation for auctions of spectrum in Bands F, G, I and J (2.1 GHz), the use of which allows 
personal mobile services providers to offer 3G services to their customers, ANATEL issued regulations that divide the Brazilian 
territory into nine regions for purposes of operations using these frequency bands. In December 2007, ANATEL auctioned 
radiofrequency licenses to operate on each of these frequency bands in each of the nine regions and the related licenses to use these 
frequency bands. In this auction, we acquired the radio frequency licenses necessary to offer 3G services in eight of the nine regions 
delineated by ANATEL for 3G services (corresponding to Regions I, II and III under the personal mobile services regime, other than an 
area in Region III that consists of 23 municipalities in the interior of the State of São Paulo that includes the city of Franca and 
surrounding areas). 

Authorizations to Use 450 MHz Band and 2.5 GHz Band. In preparation for auctions of the 450MHz band and 2.5 GHz band, the 

use of which allows personal mobile services providers to offer 4G services to their customers, ANATEL issued regulations that 
divided the Brazilian territory into three regions for purposes of providing personal mobile services. In June 2012, ANATEL auctioned 
radio frequency licenses to operate and the related licenses to use the frequency bands in the following manner: (1) four national lots for 
2.5 GHz bands, each accompanied by a regional band of 450 MHz, and (2) 132 regional lots for 2.5GHz bands, including “P” band 
radiofrequencies. In this auction, we acquired (1) one of the national lots for 2.5 GHz and the corresponding regional lot of 450MHz to 
provide rural broadband services in the States of Goiás, Mato Grosso, Mato Grosso do Sul, Rio Grande do Sul and the Federal District, 
and (2) 11 regional lots for “P” band radiofrequencies. Since that time, we have waived our right to use and/or chosen not to renew our 
“P” band authorizations. 

Network Sharing. In 2013, ANATEL and Brazil’s national competition regulator (Conselho Administrativo de Defesa 
Econômica), or CADE, approved the 2013 RAN Sharing Agreement between TIM and Oi, which has been implemented, for the 
construction, implementation and mutual assignment of network tools to support personal mobile services (voice and broadband) in the 
2.5 GHz band, among others, in order to ensure compliance with the scope of 4G commitments. 

In 2014, TIM and Oi agreed to negotiate the joint construction, implementation and reciprocal assignment of elements of their 

respective 2G and 3G network infrastructures, which was approved by ANATEL and CADE. 

In 2015, ANATEL and CADE approved the 2015 RAN Sharing Agreement between Telefônica Brasil, TIM and Oi, which has 
been implemented, for the construction, implementation and mutual assignment of network tools to support personal mobile services 
(voice and broadband) in the 2.5 GHz band, among others, in order to ensure compliance with the scope of commitments. With respect 
to the latter agreement, ANATEL rejected the proposal to conduct RAN sharing in conurbations because it detected interference in the 
service. As a result, ANATEL will not allow RAN sharing in municipalities experiencing interference until a solution has been found. 

In 2018, ANATEL and CADE approved an amendment to the 2013 RAN Sharing Agreement between TIM and Oi, which has 

been implemented, to update the technology covered by the agreement and to permit infrastructure sharing in the 1800 MHz spectrum 
technology. 

59 

Our Authorizations 

We hold radiofrequency spectrum authorizations to provide 2G, 3G and 4G services in Regions I, II and III. The majority of these 
authorizations grant us permission to use the applicable radio spectrum for 15 years from the date of the authorization agreement under 
which they are granted and are renewable for additional 15-year terms. Upon renewal of any of these authorizations and on every 
second anniversary of such renewal, we will be required to pay an amount equal to 2.0% of our prior year’s net operating revenue from 
personal mobile services. The initial terms of one of our radio frequency spectrum authorizations expired in 2016 and was extended for 
an additional 15-year term. Following the passage of Law No. 13,879 in October 2019, mobile telephone service providers may renew 
their radiofrequency spectrum authorizations indefinitely without undergoing new auctions. However, there is doubt as to whether this 
new framework will be applicable for authorizations in effect at the time of the law was changed. As a result, we cannot be certain that 
we will be able to renew our existing authorizations indefinitely without undergoing new auctions. 

The following table sets forth certain information about our authorizations to provide mobile telephone services: 

Geographic Scope
Rio de Janeiro, Espírito Santo, Minas Gerais, Amazonas, Roraima, 
Amapá, Pará, Maranhão, Bahia, Sergipe, Piauí, Ceará, Rio Grande do 
Norte, Paraíba, Pernambuco and Alagoas
Rio de Janeiro, Bahia, Ceará, Minas Gerais and Pernambuco(4)
Amazonas, Alagoas, Paraíba, Piauí e Rio Grande do Norte, Pará, 
Maranhão, Roraima, Espírito Santo, Bahia and Sergipe
Acre, Goiás, Mato Grosso do Sul, Mato Grosso, Rondônia, Tocantins, 
Federal District, Paraná, Santa Catarina and Rio Grande de Sul
Mato Grosso and Goiás(5)
Federal District Mato Grosso, Paraná, Rio Grande do Sul, Tocantins, 
Acre, Santa Catarina, Rondônia, Mato Grosso do Sul, Goiás(6)
São Paulo

Termination Date

900 MHz

1,800 MHz(1)

2,100 MHz
(3G)

2,600MHz
(4G)(2)(3)

March 2031*

April 2023 October 2027

March 2031*

March 2031*

December 2032* December 2032* April 2023
April 2023

April 2023

October 2027

December 2022
(7)

December 2022 April 2023 October 2027

The expiration dates of these licenses have already been extended and these licenses are not eligible for additional extensions. 

*
(1) We have secondary use of 1,800 MHz radiofrequencies under authorizations provided to TIM in Minas Gerais, Pernambuco, Sergipe, Ceará, Santa Catarina e 

Goiás, with the same termination dates as the underlying authorizations granted to TIM (from April 2023 through April 2028). 

(2) We no longer have authorizations for the “P” Band. 
(3) We have secondary use of sub-bands “X” and “VI” in the 2.5 GHz radiofrequencies under authorizations provided to Telefônica and TIM in all of Brazil, with the 

same termination dates as the underlying authorizations granted to Telefônica and TIM. 
Sector 1 of the State of Rio de Janeiro; sectors 2 and 3 of the State of Minas Gerais; sector 5 of the State of Bahia; sector 8 of the State of Pernambuco; and sector 
11 of the State of Ceará. 
“H” Band Sector 22 (Paranaíba/MS) and Sector 25 (municipalities of Buriti Alegre, Cachoeira Dourada, Inaciolândia, Itumbiara, Paranaiguara and São Simão in 
the State of Goiás). 
Sub-band “F.” except in the States of Paranaíba and Mato Grosso do Sul and the municipalities of Buriti Alegre, Cachoeira Dourada, Inaciolândia, Itumbiara, 
Paranaiguara and São Simão in the State of Goiás. 
Except AR11 and sector 33. 

(4)

(5)

(6)

(7)

Our authorization agreements are also subject to network scope and contains service performance obligations set forth in these 
authorization agreements, under which we are required to service all municipalities in Brazil with a population in excess of 100,000 
habitants. 

Under our 3G authorizations, as of the date of this annual report we are also required to (1) provide service to 459 municipalities 

that did not have mobile services at the time these licenses were granted with either 2G or 3G mobile telecommunications services, 
(2) provide 3G service to 50% of all of the municipalities with a population between 30,000 and 100,000, and (3) provide 3G service to 
60% of the municipalities, including 684 specified municipalities, covered by these licenses with a population less than 30,000. 

60 

Under our 4G authorizations, as of the date of this annual report we are also required to provide 4G service in (1) all 
municipalities with a population of 30,000 or more and (2) 60% by December 31, 2018 and 100% by December 31, 2019 of the 
municipalities covered by these licenses with a population less than 30,000; provided, however, that for the latter, we may comply with 
this obligation by providing service with transmission rates equal to or greater than those set for the 1.9/2.1 GHz (3G) bands; 

In 2012 we acquired 450 MHz license on the 4G services auction, which requires us to, in 964 municipalities in the States of 

Goiás, Mato Grosso, Mato Grosso do Sul, Rio Grande do Sul and the Federal District: (1) provide voice services in the 450 MHz or 
other spectrum granted to us and data services at minimum upload speeds of 256 kbps and download speeds of 1 Mbps and a minimum 
monthly allowance of 500 MB in rural areas; (2) provide unlimited data services at minimum upload speeds of 256 kbps and download 
speeds of 1 Mbps to rural schools in those municipalities; and (3) make our fixed-line network available to other telecommunications 
service providers to allow them to comply with their obligations under the PGMU. 

As of the date of this annual report, although we believe that we are in compliance with the network scope and service 

performance obligations set forth in these licenses, ANATEL is debating our compliance with certain obligations to provide services 
under the 450 MHz spectrums. Since we did not have all of the necessary systems in place to support the use of the 450 MHz spectrum 
using land frequencies by the required deadline, we have been meeting our coverage obligations in certain areas using satellites. If 
ANATEL makes a final decision that we have not been meeting our obligations, our authorizations to use 450 MHz frequencies may be 
terminated. As of the date of this annual report, ANATEL’s determination regarding this matter is suspended by court order. 

For most obligations, a municipality is considered “serviced” when the covered service area contains at least 80% of the urban 

area in the municipality. Our failure to meet these targets may result in the imposition of penalties established in ANATEL regulations 
and, in extreme circumstances, in termination of our authorizations to use those radiofrequencies by ANATEL. As of the date of this 
annual report, although we believe that we are in compliance with the network scope and service performance obligations set forth in 
these authorization agreements, ANATEL has not yet made its final determination with respect to our compliance with certain 
obligations to provide services under the 450 MHz/900 MHz/1800 MHz/2100 and 2500 MHz spectrums. Furthermore, we have 
obtained judicial protection under the RJ Proceedings to forego renewal of many of the performance guarantees we would have 
otherwise been required to maintain with respect to the obligations under discussion. 

Our 4G radio frequency authorizations also impose minimum investment obligations in domestic technologies. At least 65% of the 

cost of all goods, services, equipment, telecommunications systems and data networks that we purchase to meet our 4G service 
obligations must be developed in Brazil. As of the date of this annual report, ANATEL has recognized that our obligations to use 
domestic technology have not been met in the past due to the unavailability of such products in Brazil, and has consequently not 
sanctioned us. This minimum requirement will increase to 70% by December 31, 2022. 

Roaming 

Under the PGMC, a mobile services provider with significant market power, such as our company, must offer roaming services to 
other mobile services providers without significant market power at the maximum rate that the mobile services provider with significant 
market power is permitting ANATEL to offer such services to its retail customers. 

In March 2017, ANATEL began a pilot program with the four principal mobile services providers, including our company, to 
share infrastructure costs to expand the existing voice roaming agreements to voice and data roaming services to 35 municipalities with 
fewer than 30,000 residents. As a result of this program, which is ongoing and is in the process of expansion to include additional 
mobile service providers and additional municipalities with fewer than 30,000 residents, the providers began or resumed discussions 
about voice and data roaming tariffs and the timeline to implement the requirements of the program. As of the date of this annual report, 
certain providers, including our company, have entered into bilateral agreements regarding these matters, and new municipalities count 
on roaming coverage, increasing satisfaction to our clients. 

61 

Rate Regulation 

Mobile telecommunications service in Brazil is offered on a “calling-party-pays” basis under which a mobile subscriber pays only 

for calls that he or she originates (in addition to roaming charges paid on calls made or received outside the subscriber’s home 
registration area). A mobile subscriber receiving a collect call is also required to pay mobile usage charges. 

Our revenues from mobile services consist mainly of charges for local and long-distance calls and data packages paid by our 

pre-paid and post-paid mobile subscribers and monthly subscription charges paid by our post-paid plan subscribers. Monthly 
subscription charges are based on a post-paid subscriber’s service plan. If one of our mobile subscribers places or receives a call from a 
location outside of his or her home registration area, we are permitted to charge that customer the applicable roaming rate. We charge 
for all mobile calls made by our pre-paid customers, and for mobile calls made by our post-paid customers in excess of their allocated 
monthly number of minutes, on a per-minute basis. Rates under our mobile plans may be adjusted annually by no more than the rate of 
inflation, as measured by the IGP-DI. 

Quality Regulation 

Our personal mobile services authorizations impose obligations on us to meet quality of service standards. 

To restructure the process of assessing the quality of mobile service, with the inclusion of processes and measurement of 
indicators to check the quality of mobile broadband and the quality perceived by the user, ANATEL published Resolution 575/2011, 
approving the Regulation for the Management of Quality of Provision of Personal Mobile Service (Regulamento de Gestão da 
Qualidade da Prestação de Serviço Móvel Pessoal), or SMP-RGQ. 

The SMP-RGQ provides for the assessment of the network connection and their respective data transmission rate, assessing 
aspects of availability, stability and connection speed for the data network. Targets are defined as 80% of speed hired (on average per 
month) by users and 40% of the instant speed, according to the definitions of Resolution 575/2011. 

In January 2018, ANATEL adopted a new model for measuring the quality of mobile broadband networks through the use of 
smartphones, replacing the previous model that required data from volunteers and often led to statistically insignificant results. The new 
model, which we have adopted by collecting user data directly from smartphones using the Minha Oi application, allows us to better 
manage the quality of our network, allowing us to identify corrective actions and more efficiently direct investments in our network. 

As a result, the performance of mobile telephony service providers in any particular state may not meet one or more quality 
performance targets even if such service provider’s overall performance is satisfactory. For cases in which there are indications of 
performance or conduct other than those established in the regulations, ANATEL establishes a noncompliance process called Procedure 
for Determination of Non-Compliance to Obligations (Procedimento de Apuração de Descumprimento de Obrigações – PADO) in 
detriment to the provider. Therefore, mobile telephony service providers, including us, could be subject to fines or penalties as a result 
of the failure to meet the quality performance targets in one or more particular area codes. 

In November 2017, ANATEL submitted for public consultation the RQUAL, a proposal to review the methods by which the 

quality standards for fixed-line services, personal mobility services, multimedia communications services and subscription television 
services are measured. In December 2019, ANATEL approved the RQUAL, which immediately superseded certain provisions of the 
SMP-RGQ obligations. However, the majority of the provisions of the RQUAL are not expected to be implemented until 2021, as 
provided for in the regulation. For more information, see “ —Other Regulatory Matters—Quality of Telecommunications Services 
Regulation (RQUAL).” 

62 

Multimedia Communication Services 

Our Authorizations 

We have national Multimedia Communication Service (Serviço de Comunicação Multimídia – SCM) authorizations, which 

superseded our prior Telecommunications Network Transportation Services (Serviço de Rede de Transporte de Telecomunicações) 
authorizations, permitting us to provide high speed data service. 

The Multimedia Communication Services authorizations became effective in May 2003 and cover the same geographical areas as 

our concession and personal communication service agreements. In April 2008, in connection with the amendments to our fixed-line 
services concessions, we agreed to provide internet service free of charge until December 31, 2025 to all urban schools in the areas of 
our concession agreements. 

Rate Regulation 

A significant portion of our revenues from commercial data transmission services are generated by monthly charges for EILD and 

SLD services, which are based on contractual arrangements for the use of part of our networks. Under ANATEL regulations, we are 
required to make publicly available the forms of agreements that we use for EILD and SLD services, including the applicable rates, and 
are only permitted to offer these services under these forms of agreements. ANATEL publishes reference rates for these services and if 
one of our customers objects to the rates that we charge for these services, that customer is entitled to seek to reduce the applicable rate 
through arbitration before ANATEL. 

ANATEL is expected to publish new reference rates for these services in 2020 reflecting a methodology that takes into 
consideration all long-run incremental costs, updated to current values, of providing a particular service and the unit costs of such 
service based on an efficient network considering our existing regulatory obligations. 

Broadband services, IP services and frame relay services are market oriented but may still be subject to ANATEL regulation. 

Quality Regulation 

In June 2011, the President of Brazil issued Executive Decree No. 7,512/11, which mandated ANATEL to take the necessary 
regulatory measures to establish quality standards for broadband internet services. In compliance with such decree, on October 31, 
2011, ANATEL published Resolution 574/2011 approving the Multimedia Communication Service Quality Management Regulations 
(Regulamentação de Gestão da Qualidade do Serviço de Comunicação Multimídia), which identify network quality indicators and 
establish performance goals for multimedia communications service providers, including broadband internet service providers, with 
more than 50,000 subscribers. Such providers will be required to collect representative data using dedicated equipment installed at the 
site of each network connection and be subject to periodic measurements to ensure their compliance with such regulation, including: 

•

•

average upload and download speeds of at least 80% of contracted speeds for all measurements; and 

individual round-trip latencies for fixed-line connections of up to 80 milliseconds per measurement for at least 95% of the 
measurements. 

To increase transparency, customers must be provided with specialized software at no cost to measure their own network quality, 

although such customer-generated measurements will be included in official calculations. 

In January 2018, ANATEL adopted new models for measuring the quality of fixed broadband networks using automated 

processes that collect data from multiple data points. To measure our fixed broadband network quality, we have implemented the HDM 
platform. This new method allows us to better manage the quality of our network, allowing us to identify corrective actions and more 
efficiently direct investments in our network. 

63 

Nevertheless, the performance of fixed broadband service providers in any particular state may not meet one or more quality 
performance targets even if such service provider’s overall performance is satisfactory. For cases in which there are indications of 
performance or conduct other than those established in the regulations, ANATEL establishes a noncompliance process called Procedure 
for Determination of Non-Compliance to Obligations (Procedimento de Apuração de Descumprimento de Obrigações – PADO) in 
detriment to the provider. Therefore, fixed broadband service providers, including us, could be subject to fines or penalties as a result of 
the failure to meet the quality performance targets in one or more particular states. 

In November 2017, ANATEL submitted for public consultation the RQUAL, a proposal to review the methods by which the 

quality standards for fixed-line services, personal mobility services, multimedia communications services and subscription television 
services are measured. In December 2019, ANATEL approved the RQUAL, which immediately superseded certain provisions of the 
existing quality regulation applicable to multimedia communications service providers. However, the majority of the provisions of the 
RQUAL are not expected to be implemented until 2021, as provided for in the regulation. For more information, see “ —Other 
Regulatory Matters—Quality of Telecommunications Services Regulation (RQUAL).” 

Subscription Television Services 

Regulatory Overview 

The framework established by Law No. 12,485 of 2011 increased the availability and lowered the price of subscription television 

services in Brazil, through increased competition among providers, and improved the quality, speed and availability of broadband 
internet services as a result of the expected proliferation of fiber optic cables used to transmit cable television. 

In March 2012, ANATEL adopted new regulations under which the authorizations to provide various existing subscription 
television services have been consolidated into authorizations to provide a newly-defined service called Conditional Access Service 
(Serviço de Acesso Condicionado – SeAC). Under these regulations, authorizations to provide Conditional Access Service apply to 
private telecommunications services, the receipt of which are conditioned on payment by subscribers, for the distribution of audiovisual 
contents in the form of packages, individual channels and channels with required programming, by means of any communications 
technology, processes, electronic means or protocols. An authorization granted by ANATEL to provide Conditional Access Service will 
be valid for the entire Brazilian territory; however, the provider must indicate in its application for an authorization the localities that it 
will service. 

Our Authorizations 

In November 2008, we entered into a 15-year authorization agreement with ANATEL that governs our use of satellite technology 
to provide DTH satellite television services throughout Brazil. Under this authorization, we are required to furnish equipment to certain 
public institutions, to make channels available for broadcasting by specified public institutions, and to comply with quality of service 
obligations set forth in applicable ANATEL regulations. 

In December 2012, ANATEL granted our request to convert our DTH authorization agreement into a Conditional Access Service 

authorization allowing us to provide nationwide subscription television services through any technology, including satellite, wireline, 
optical fiber and coaxial cable. The Conditional Access Service authorization agreement authorized us to offer the services to be 
governed by such agreement, including IP TV, and has no termination date. In accordance with Law No. 12,485/11, which approved the 
Conditional Access Service regime, our Conditional Access Service authorization prohibits us from creating television content or 
owning more than 30% of a company that creates content. We are also required to carry a certain percentage of Brazilian programming, 
including open channels and public access channels. 

Rate Regulation 

The rates and prices for DTH and IP TV services are not subject to ANATEL regulation and are market-driven. 

64 

Quality Regulation 

The quality of service on Pay-TV is monitored by ANATEL. These quality standards are measured according to the definitions 

and quality indicators established by Resolution 411/2005. The indicators, as well as their respective methods of collection, calculation 
and other quality requirements, measures the performance of Pay-TV service providers in each individual geographic area in which they 
operate. As a result, the performance of Pay-TV service providers in any particular geographic area may not meet one or more quality 
performance targets even if such service provider’s overall performance is satisfactory. 

For cases in which there are indications of performance or conduct other than those established in the regulations, ANATEL 

establishes a noncompliance process called Procedure for Determination of Non-Compliance to Obligations (Procedimento de 
Apuração de Descumprimento de Obrigações – PADO) in detriment to the provider. Therefore, Pay-TV service providers, including us, 
could be subject to fines or penalties as a result of the failure to meet the quality performance targets in in each geographic area in 
which they operate. 

In November 2017, ANATEL submitted for public consultation the RQUAL, a proposal to review the methods by which the 

quality standards for fixed-line services, personal mobility services, multimedia communications services and subscription television 
services are measured. In December 2019, ANATEL approved the RQUAL, which immediately superseded certain provisions of the 
existing quality regulation applicable to subscription television service providers. However, the majority of the provisions of the 
RQUAL are not expected to be implemented until 2021, as provided for in the regulation. For more information, see “ —Other 
Regulatory Matters—Quality of Telecommunications Services Regulation (RQUAL).” 

Other Regulatory Matters 

Consumer Protection Regulation 

In March 2014, ANATEL published a regulation approving the General Regulation on Telecommunications Customers Rights 
(Regulamento Geral de Direitos do Consumidor de Serviços de Telecomunicações), a single regulation for the telecommunications 
sector with general rules for customer service, billing, and service offers, which are applicable to fixed, mobile, broadband and Pay-TV 
customers. This regulation establishes a period ranging from 120 days to 24 months from the date of publication for entering into 
compliance with the new rules. Most of the new rules that expand the rights of those who use the telecommunications services entered 
into force on July 8, 2014. Our failure to comply with this regulation may result in various fines and penalties being imposed on us by 
ANATEL. 

Interconnection Regulations 

Under the General Telecommunications Law, all telecommunications service providers are required, if technically feasible, to 

make their networks available for interconnection on a non-discriminatory basis whenever a request is made by another 
telecommunications service provider. Interconnection permits a call originated on the network of a requesting fixed-line or personal 
mobile services provider’s network to be terminated on the fixed-line or personal mobile services network of the other provider. 
ANATEL has adopted the General Rules on Interconnection (Regulamento Geral de Interconexão) to implement these requirements. 

Interconnection Regulations Applicable to Fixed-Line Service Providers 

Our revenues from the use of our local fixed-line networks by other telecommunications services providers consist primarily of 

payments at rates designated by ANATEL as TU-RL rates from: 

•

•

•

long-distance service providers to complete calls terminating on our local fixed-line networks; 

long-distance service providers for the transfer to their networks of calls originating on our local fixed-line networks; and 

mobile services providers to complete calls terminating on our local fixed-line networks. 

65 

Fixed-line service providers are not permitted to charge other fixed-line service providers for local fixed-line calls originating on 

their local fixed-line networks and terminating on the other provider’s local fixed-line networks. 

Our revenues from the use of our long-distance networks consist primarily of payments at rates designated by ANATEL as 
TU-RIU rates from other long-distance carriers that use a portion of our long-distance networks to complete calls initiated by callers 
that have not selected us as the long-distance provider. 

TU-RL and TU-RIU rates vary depending on the time of the day and day of the week and are subject to price caps established by 

ANATEL. The price cap for interconnection rates varies from service provider to service provider based on the retail prices of each 
service provider and are adjusted annually by ANATEL at the same time that rates for local and long-distance calls are adjusted. Fixed-
line service providers must offer the same TU-RL and TU-RIU rates to all requesting providers on a nondiscriminatory basis. 

The maximum TU-RL and TU-RIU rates that ANATEL has permitted us to charge have declined significantly since 2016. In 
December 2018, ANATEL published the maximum fixed reference rates, including TU-RL and TU-RIU, for 2020 through 2023, using 
a methodology that takes into consideration all long-run incremental costs, updated to current values, of providing a particular service 
and the unit costs of such service based on an efficient network considering our existing regulatory obligations. 

Interconnection Regulations Applicable to Personal Mobile Services Providers 

Our revenues from the use of our mobile networks by other telecommunications services providers consist primarily of payments 
on a per-minute basis from (1) local fixed-line, long-distance and mobile services providers to complete calls terminating on our mobile 
networks, and (2) long-distance service providers for the transfer to their networks of calls originating on our mobile networks. 

The terms and conditions of interconnection to our mobile networks, including the rates charged to terminate calls on these mobile 

networks, which are designated by ANATEL as MTR rates, the commercial conditions and technical terms and conditions, may be 
freely negotiated between us and other mobile and fixed-line telecommunications service providers, subject to compliance with 
regulations established by ANATEL relating to traffic capacity and interconnection infrastructure that must be made available to 
requesting providers, among other things. 

Personal mobile services providers must offer the same MTR rate to all requesting providers on a nondiscriminatory basis. 
ANATEL must determine that the intercompany agreements meet certain formal requirements before they become effective. These 
agreements may be rejected if they are contrary to the principles of free competition and the applicable regulations. If the providers 
cannot agree upon the terms and conditions of the interconnection agreements, ANATEL may determine terms and conditions by 
arbitration. Since no agreement with fixed-line service providers could be reached regarding MTR rates when we began offering 
personal mobile services, ANATEL set the initial MTR rates. 

In December 2018, ANATEL published the maximum fixed reference rates for 2020 through 2023, using a methodology that 
takes into consideration all long-run incremental costs, updated to current values, of providing a particular service and the unit costs of 
such service based on an efficient network considering our existing regulatory obligations. 

Quality of Telecommunications Services Regulation (RQUAL) 

In November 2017, ANATEL submitted for public consultation the RQUAL, a proposal to review the methods by which the 

quality standards for fixed-line services, personal mobility services, multimedia communications services and subscription television 
services are measured. In December 2019, ANATEL approved the RQUAL, which established a new quality management model and 
immediately superseded certain provisions of the quality regulations then in existence. In addition, the RQUAL provides standardized 
rules regarding communications and reimbursement to users impacted by service interruptions. 

66 

Pursuant to the new model, telecommunications services providers will be evaluated on the basis of three indices: (1) service 
quality; (2) perceived quality; and (3) user complaints. Providers will be given annual grades, ranging from “A” (best) to “E” (worst), at 
the national, state and municipal levels. Customers whose providers receive “E” grades will be able to break their contracts without 
paying a fine regardless of the length of the contract or remaining term. The RQUAL will also replace the existing sanctioning regime. 
Providers will no longer automatically receive fines for not complying with quality targets. The RQUAL also provides for the 
replacement of the automatic sanctioning rules (fines for non-compliance with targets), by the adoption of specific measures and 
appropriate to the specific case, in order to guarantee the improvement of quality standards. 

The RQUAL provides for the creation of a technical quality group, including representatives from ANATEL and various service 

providers, and a quality assessment support entity, with the aim of creating a manual that defines the technical parameters that will 
comprise the quality indicators and establishes the criteria for service interruptions and reimbursements. ANATEL’s board of directors 
will then be required to approve the manual, which is expected to become effective in 2021. At that time, the prior quality regulations 
applicable to telecommunications services providers, including the RGQ, among others, will be revoked and fully superseded by the 
RQUAL. 

General Plan on Competition Targets (PGMC) 

The PGMC, which was approved by ANATEL, became effective in November 2012 and was updated in July 2018, contemplates 

the creation of one entity to manage information about telecommunications networks, act as an intermediary in contracts between 
telecommunications providers and supervise the offering of wholesale data traffic services. The PGMC also addresses a variety of other 
matters relating to both fixed-line and mobile service providers, including criteria for the evaluation of telecommunications providers to 
determine which providers have significant market power and price regulations applicable to wholesale products, including EILD 
services, passive pipeline and subduct infrastructure, fixed line interconnection services, mobile interconnection services, roaming, 
high-speed data, and infrastructure for data transmitted through copper wires at speeds of 12 Mbps or less. The evaluation framework 
also takes into account the providers’ market position in several retail markets in which we participate. Under this framework, 
municipalities are categorized according to degree of competition present: competitive, moderately competitive, potentially competitive 
and not competitive. ANATEL then regulates companies based on the degree of competition present in each municipality. 

The PGMC imposes stricter restrictions on providers that are deemed to have significant market power in a particular geographic 

area, ranging from a neighborhood within a municipality to the entire national territory. In order to determine whether a provider has 
significant market power, ANATEL established criteria that consider: 

•

•

•

that provider’s market share in the retail market and the wholesale markets related to the retail market; 

the economies of scope and scale available to that provider; 

that provider’s dominance over infrastructure that is not economically viable to duplicate; and 

•

that provider’s concurrent operations in the wholesale and retail markets. 

As of the date of this annual report, Oi is considered to be a service provider with significant market power in most of the cities in 

Brazil, except in the mobile interconnection market, where Oi has significant market power only in Region I. 

Infrastructure Sharing 

Prior to the adoption of the PGMC, ANATEL had established rules for partial unbundling of the local fixed-line networks of the 

public regime service providers, which we refer to as “line sharing,” and which (1) limited the rates service providers can charge for 
line sharing, and (2) addressed related matters such as co-location space requirements. Co-location means that a service provider 
requesting unbundling may place its switching equipment in or near the local exchange of the service provider whose network the 
requesting service provider wishes to use and may connect to the network at this local exchange. 

67 

The PGMC requires public regime service providers that have significant market power, such as our company, to share their fixed-

line network infrastructure with other providers, including their local fixed-line access networks. Providers that are deemed to have 
significant market power must share their fixed access network infrastructure for transmission of data through copper wires at 
transmission rates of up to 12 Mbps. Providers with significant market power must also share their passive infrastructure with other 
service providers at prices determined by bilateral negotiations between the providers. 

In addition, infrastructure sharing is governed by the Regulation of Infrastructure Sharing (Regulamento de Compartilhamento de 

Infraestrutura), which requires that all owners of infrastructure (who may or may not be telecommunications service providers) share 
their excess capacity with telecommunications service providers. 

Ownership and Corporate Governance Restrictions 

Over the years, ANATEL has initiated several internal proceedings to monitor our financial situation and to evaluate our ability to 

continue to perform our obligations under our concession agreements. In light of the approval of the RJ Plan by the creditors on 
December 20, 2017, and its subsequent ratification and confirmation by the RJ Court, ANATEL began to monitor our operating and 
financial positions based on the effectiveness of the RJ Plan. In addition, in connection with the RJ Proceedings, ANATEL gained 
expanded powers regarding our ownership and corporate governance decisions. In March 2019, ANATEL determined it would continue 
to monitor us in 2019, and imposed measures related to transparency, corporate governance, and financial performance. In February 
2020, ANATEL informed us that it would suspend its monitoring activities with respect to the RJ Plan, and we are working with 
ANATEL to formally end this extraordinary supervision. As it does with every telecommunications services provider whose services it 
regulates, ANATEL continues to monitor us, including our ability to perform our obligations under our concession agreements, in the 
ordinary course. 

Regulatory Agenda 2019-2020 

ANATEL’s Regulatory Agenda for 2019-2020, which was approved on March 21, 2019, includes a study on the 700MHz, 

2.3GHz, 3.3GHz – 3.4GHz, 3.5GHz and 26GHz radiofrequencies in preparation for the 5G spectrum auctions ANATEL expects to hold 
in 2020. 

Environmental and Other Regulatory Matters 

As part of our day-to-day operations, we regularly install ducts for wires and cables and erect towers for transmission antennae. 

We may be subject to federal, state and/or municipal environmental licensing requirements due to the installation of cables along 
highways and railroads, over bridges, rivers and marshes and through farms, conservation units and environmental preservation areas, 
among other places. As of the date of this annual report, we have been required to obtain environmental licenses for the installation of 
transmission towers and antennae in several municipalities with no expected impact on our operations. However, there can be no 
assurances that other state and municipal environmental agencies will not require us to obtain environmental licenses for the installation 
of transmission towers and antennae in the future or that such a requirement would not have a material adverse effect on the installation 
costs of our network or on the speed with which we can expand and modernize our network. 

We must also comply with environmental legislation regarding the management of solid waste. According to resolutions adopted 

by the National Environmental Council (Conselho Nacional do Meio Ambiente), companies responsible for the treatment and final 
disposal of solid industrial waste, special waste and solid urban waste are subject to environmental licensing. Should the waste not be 
disposed of in accordance with standards established by environmental legislation, the company generating such waste may be held 
jointly and severally liable with the company responsible for waste treatment for any damage caused. Also, in all states where we 
operate, we have implemented management procedures promoting the recycling of batteries, transformers and fluorescent lamps. 

68 

In addition, we are subject to ANATEL regulations that impose limits on the levels and frequency of the electromagnetic fields 

originating from our telecommunications transmissions stations. 

We believe that we are in compliance with ANATEL standards as well as with all material environmental legislation and 

regulations. 

Disclosure Pursuant to Section 219 of the Iran Threat Reduction and Syria Human Rights Act 

Section 219 of the Iran Threat Reduction and Syria Human Rights Act of 2012 added Section 13(r) to the Exchange Act. 

Section 13(r) requires an issuer to disclose in its annual or quarterly reports filed with the SEC whether the issuer or any of its affiliates 
has knowingly engaged in certain activities, transactions or dealings with the Government of Iran, relating to Iran or with designated 
natural persons or entities involved in terrorism or the proliferation of weapons of mass destruction during the period covered by the 
annual or quarterly report. Disclosure is required even when the activities were conducted outside the United States by non-U.S. entities 
and even when such activities were conducted in compliance with applicable law. 

We have roaming agreements with MTN Irancell, Mobile Company of Iran and Rightel Communications, each of which is an 
Iranian mobile phone operator. Pursuant to such roaming agreements, our customers are able to roam in these mobile phone operators’ 
networks (outbound roaming) and customers of MTN Irancell, Mobile Company of Iran and Rightel Communications are able to roam 
in our network (inbound roaming). For outbound roaming, we pay roaming fees for use of their network by our customers, and for 
inbound roaming, we receive roaming fees for use of our network. During 2019, we recorded revenues of R$5,019 and expenses of 
R$2,203 in connection with these roaming agreements. 

We do not maintain any bank accounts in Iran. All payments in connection with our international roaming agreements are effected 

through our bank accounts in London. 

The purpose of all of these agreements is to provide our customers with coverage in areas where we do not own networks. For that 

purpose, we intend to continue maintaining these agreements. 

We also provide telecommunications services in the ordinary course of business to the Embassy of Iran in Brasilia. In 2019, we 

recorded gross revenues of approximately R$15,700 from these services. As one of the primary providers of telecommunications 
services in Brasilia, we intend to continue providing such services, as we do to the embassies of many other nations. 

ITEM 4A. UNRESOLVED STAFF COMMENTS 

Not applicable. 

69 

ITEM 5.

OPERATING AND FINANCIAL REVIEW AND PROSPECTS 

The following discussion of our financial condition and results of operations should be read in conjunction with our audited 

consolidated financial statements as of December 31, 2019 and 2018 and for the three years ended December 31, 2019, which were 
prepared in accordance with IFRS, and the related notes, and are included in this annual report, as well as with the information 
presented under the sections entitled “Presentation of Financial and Other Information” and “Item 3. Key Information—Selected 
Financial Information.” 

The following discussion contains forward-looking statements that involve risks and uncertainties. Our actual results may differ 

materially from those discussed in the forward-looking statements as a result of various factors, including those set forth in 
“Cautionary Statement with Respect to Forward-Looking Statements” and “Item 3. Key Information—Risk Factors.” 

Overview 

We are one of the principal integrated telecommunications service providers in Brazil with approximately 53.4 million RGUs as of 
December 31, 2019. We operate throughout Brazil and offer a range of integrated telecommunications services that include Residential 
Services, Personal Mobility Services and B2B Services. We are the largest fixed-line telecommunications company in Brazil in terms of 
total number of lines in service as of December 31, 2019 based on our 10.3 million fixed lines in service as of December 31, 2019, with 
a market share of 48.4% of the total fixed lines in service in our service areas as of that date. We own the largest fiber optic network in 
Brazil, with more than 376,000 kilometers of installed fiber optic cable, distributed throughout Brazil. Our Personal Mobility Services 
business offers mobile telecommunications services throughout Brazil. As of December 31, 2019, our mobile network covers areas in 
which approximately 94% of the Brazilian population lives and works. Based on our 36.8 million mobile subscribers as of 
December 31, 2019, we had a 16.2% market share of the Brazilian mobile telecommunications market as of that date. During the year 
ended December 31, 2019, we recorded net operating revenue of R$20,136 million and a net loss of R$9,095 million. 

Our results of operations and financial condition have been and will be significantly influenced in future periods by the RJ 
Proceedings and our investment in Africatel. In addition, our results of operations for the years ended December 31, 2019, 2018 and 
2017 and our financial condition as of December 31, 2019 and 2018 have been influenced, and our future results of operations and 
financial condition will continue to be influenced, by a variety of factors, including: 

•

•

•

•

•

•

the evolution of Brazilian GDP, which grew by an estimated 1.1% during the year ended December 31, 2019 and by 1.1 
and 1.0% during the years ended December 31, 2018 and 2017, respectively, which we believe affects demand for our 
services and, consequently, our net operating revenue; 

the number of our fixed lines in service, which declined to 10.3 million as of December 31, 2019 from 11.8 million as of 
December 31, 2018 and 12.9 million as of December 31, 2017, and the percentage of our fixed-line customers that 
subscribe to our alternative plans which increased to 86.7% as of December 31, 2019 from 85.8% as of December 31, 2018 
and 85.4% as of December 31, 2017; 

the number of our mobile customers, which declined to 36.8 million as of December 31, 2019 from 37.7 million as of 
December 31, 2018 and 39.0 million as of December 31, 2017; 

the number of our broadband customers, which declined to 4.7 million as of December 31, 2019 from 5.4 million as of 
December 31, 2018 and 5.7 million as of December 31, 2017; 

the number of our Pay-TV customers, which declined to 1.5 million as of December 31, 2019 from 1.6 million as of 
December 31, 2018 and 1.5 million as of December 31, 2017; 

the increased competition in the Brazilian market for telecommunications services, which affects the amount of the 
discounts that we offer on our service rates and the quantity of services that we offer at promotional rates; 

70 

•

•

•

•

our compliance with our quality of service obligations under the RGQ and our network expansion and modernization 
obligations under the PGMU and our concession agreements, the amount of the fines assessed against us by ANATEL for 
alleged failures to meet these obligations and our success in challenging fines that we believe are assessed in error; 

inflation rates in Brazil, which were 4.3% during the year ended December 31, 2019 and were 3.7% and 2.7% during the 
years ended December 31, 2018 and 2017, respectively, in each case, as measured by the IST, and the resulting adjustments 
to our regulated rates in Brazil, as well as the effects of inflation on our real-denominated debt that is indexed to take into 
account the effects of inflation or bears interest at rates that are partially adjusted for inflation; 

changes in the exchange rates of the real against the U.S. dollar, including the 4.0% depreciation of the real against the 
U.S. dollar during the year ended December 31, 2019, and the 17.1% and 1.5% depreciation of the real against the U.S. 
dollar during the years ended December 31, 2018 and 2017, respectively, which affects the cost in reais of a substantial 
portion of the network equipment that we purchase for our capital expenditure projects, the prices of which are 
denominated in U.S. dollars or are U.S. dollar-linked, and which affects our financial expenses as a result of exchange 
variations on our indebtedness denominated in U.S. dollars; and 

the level of our outstanding indebtedness, fluctuations in benchmark interest rates in Brazil, principally the CDI rate and the 
TJLP rate, and fluctuations of the Brazilian Consumer Price Index – CPI, which affects our interest expenses on our 
floating rate debt. 

We expect that our financial condition and liquidity will be influenced by a variety of factors, including: 

•

•

•

•

•

•

our ability to generate cash flows from our operations; 

our capital expenditure requirements, primarily relating to a variety of projects designed to expand and upgrade our data 
transmission networks, our mobile services networks, our voice transmission networks, our information technology 
equipment and our telecommunications services infrastructure; 

the success of our program to monetize non-core assets; 

the existing terms of our outstanding indebtedness, which could limit our ability to raise additional funds or require us to 
take certain actions to manage such indebtedness; 

our ability to borrow funds from Brazilian and international financial institutions and to sell our debt and equity securities 
in the Brazilian and international securities markets; and 

prevailing Brazilian interest rates, which affect our debt service requirements. 

Financial Presentation and Accounting Policies 

Presentation of Financial Statements 

We have prepared our audited consolidated financial statements in accordance with IFRS as issued by the IASB under the 

assumption that we will continue as a going concern and in compliance with the legal requirements applicable to a judicial 
reorganization. Our audited consolidated financial statements as of December 31, 2019 and 2018 and for the years ended December 31, 
2019, 2018 and 2017 have been audited in accordance with the Public Company Accounting Oversight Board, or PCAOB, standards. 

The RJ Proceedings are aimed at ensuring the continuation of our company as a going concern. This continuity was strengthened 
with the approval of the RJ Plan and, as a result, the borrowings and financing were novated and the related balances were recalculated 
under the terms and conditions of the RJ Plan. The continuity of our company as a going concern is ultimately depending on the 
successful outcome of the RJ Proceedings and the realization of other forecasts of our company. 

71 

Our company has been successfully discharging the obligations set forth in the RJ Proceedings and even though there are no 
indications in this regard, we emphasize that these conditions and circumstances indicate, by their own nature, uncertainties that may 
affect the success of the RJ Proceedings and possibly cast doubts as to our ability to continue as a going concern. As at December 31, 
2019 and after the implementation of the RJ Plan, total shareholders’ equity was R$17,797 million, loss for the year then ended was 
R$9,095 million, and working capital (consisting of current assets less current liabilities) totaled R$6,157 million. As at December 31, 
2018 and after the recognition of the effects of the RJ Plan, total shareholders’ equity was R$22,896 million, profit for the year then 
ended was R$24,616 million, and working capital totaled R$10,624 million. 

As of the date of this annual report, we have not been able to quantify any material impacts related to COVID-19 and it is too soon 
to accurately determine the extent of its medium- and long-term impacts on the global and Brazilian economic scenarios. However, as it 
is not possible yet to predict the duration and effects of this crisis, there is a risk of material impacts on our operations and sales, 
particularly our FTTH network expansion. For more details see “—Principal Factors Affecting Our Financial Condition and Results of 
Operations—Potential Effects of the COVID-19 Pandemic.” 

Additionally, our debt instruments with BNDES contain financial covenants that require Oi to maintain five specified financial 

ratios, measured on a quarterly basis. Under these debt instruments, BNDES has the right to accelerate the debt if, at the date the 
financial covenants are tested, we are not in compliance with any two of these ratios. At December 31, 2019, we were in compliance 
with these financial covenants. 

As a result of the depreciation of the real subsequent to December 31, 2019, partially due to the COVID-19 pandemic and the 

public health measures adopted to combat the pandemic in Brazil and internationally, and the related effects on our U.S. dollar-
denominated indebtedness and interest expenses, we believed that it was probable that as of March 31, 2020, we would not be in 
compliance with more than one of these financial ratios. In anticipation of these ratio breaches, on March 30, 2020 we obtained a 
waiver from BNDES. 

For our fiscal year ended December 31, 2010, we included financial statements prepared under IFRS as part of our annual report 

on Form 20-F, applying IFRS 1, “First-time Adoption of International Reporting Standards,” considering that our previous primary 
GAAP was Brazilian GAAP and that January 1, 2009 was the date of transition to IFRS. Consequently, as we are not an IFRS first-time 
adopter, we have included a reconciliation from U.S. GAAP to IFRS for the comparative balance sheet (i.e., as of December 31, 2018) 
and comparative income statement periods preceding the most recent fiscal year (i.e., for the year ended December 31, 2018) in our 
audited consolidated financial statements to present the changes in the basis of presentation. 

Business Segments and Presentation of Segment Financial Data 

We use operating segment information for decision-making. We have identified only one operating segment that corresponds to 

the telecommunications business in Brazil. 

The Telecommunications in Brazil segment includes our telecommunications business in Brazil. In addition to our 

telecommunications business in Brazil, we conduct other businesses that individually or in aggregate do not meet any of the quantitative 
indicators that would require their disclosure as reportable business segments. These businesses are conducted primarily by CST, 
Directel, and Timor Telecom, which provide fixed and mobile telecommunications services and publish telephone directories in Africa 
and Asia, and which have been consolidated in our financial statements since May 2014. 

Within our Telecommunications in Brazil segment, our management assesses revenue generation based on customer segmentation 

into the following categories: 

•

Residential Services, which is focused on the sale of fixed telephony services, including voice services, data 
communication services (broadband), and Pay-TV; 

72 

•

•

Personal Mobility Services, which is focused on the sale of mobile telephony services to postpaid (subscription) and 
prepaid customers that include voice services and data communication services; and 

B2B Services, which includes corporate solutions offered to our small, medium-sized, and large corporate customers, 
including voice services and corporate data solutions and wholesale interconnection and traffic transportation services to 
other telecommunications providers. 

Critical Accounting Policies and Estimates 

Our critical accounting policies and estimates are described in note 2 to our audited consolidated financial statements. In preparing 

our audited consolidated financial statements in conformity with IFRS, our management uses estimates and assumptions based on 
historical experience and other factors, including expected future events, which we consider reasonable and relevant. Critical 
accounting policies are those that are important to the portrayal of our consolidated financial position and results of operations and 
require management’s subjective and complex judgments, estimates and assumptions. The application of these critical accounting 
policies frequently requires judgments made by management regarding the effects of matters that are inherently uncertain with respect 
to the outcomes of transactions and the carrying value of our assets and liabilities. Our actual results of operations and financial position 
may differ from those set forth in our audited consolidated financial statements, if our actual experience differs from management’s 
assumptions and estimates. In order to provide an understanding of our critical accounting policies, including some of the variables and 
assumptions underlying the estimates, and the sensitivity of those assumptions and estimates to different parameters and conditions, we 
set forth below a discussion of our critical accounting policies relating to: 

•

•

•

•

•

•

•

•

•

•

revenue recognition and trade receivables; 

expected losses on trade receivables; 

depreciation of property, plant and equipment; 

impairment of long-lived assets; 

leases; 

fair value of financial liabilities; 

provisions for contingencies; 

fair value of held-for-sale investments; 

deferred income taxes and social contribution; and 

defined postretirement benefit plans. 

Revenue Recognition and Trade Receivables 

Our revenues correspond primarily to the amount of the payments received or receivable from sales of services in the regular 

course of our activities and our subsidiaries’ activities. 

Revenue is recognized to depict the transfer of promised goods or services to customers in an amount that reflects the 

consideration to which the entity expects to be entitled in exchange for those goods or services. 

Our revenue recognition considers the judgments that significantly affect the determined amount and the recognition timing of the 

revenue from a contract with a customer, taking into account the five-step recognition model: (i) identify the contract; (ii) identify the 
separate performance obligations in the contract; (iii) determine the transaction price; (iv) allocate the transaction price to the 
performance obligations; and (v) recognition of revenue when (or as) the entity satisfies a performance obligation. 

73 

Service revenue is recognized when services are provided. Local and long-distance calls are charged based on time measurement 

according to the legislation in effect. The services charged based on monthly fixed amounts are calculated and recorded on a straight-
line basis. Prepaid services are recognized as unearned revenues and recognized in revenue as these services are used by customers. 

Revenue from sales of handsets and accessories is recognized when these items are delivered and accepted by the customers. 

Discounts on services provided and sales of cell phones and accessories are taken into consideration in the recognition of the related 
revenue. Revenues involving transactions with multiple performance obligations are identified in relation to each one of their 
components, and the recognition criteria are applied on an individual basis. Variable consideration is estimated at contract inception and 
constrained to revenue recognition until it is highly probable that a significant revenue reversal will not occur. 

Our revenue is a material component of our results of operations. Management’s determination of price, collectability and the 
rights to receive certain revenues for the use of our network are based on judgments regarding the nature of the fee charged for services 
rendered, the price for certain services delivered and the collectability of those revenues. Should changes in conditions cause 
management to conclude that these criteria are not met for certain transactions, the amount of accounts receivable could be adversely 
affected. In addition, for certain categories of revenue we rely upon revenue recognition measurement guidelines set by ANATEL. 

We consider revenue recognition to be a critical accounting policy, because of the uncertainties caused by different factors such as 

the complex information technology required, high volume of transactions, risk of fraud and piracy, accounting regulations, 
management’s determination of collectability and uncertainties regarding our right to receive certain revenues (mainly revenues for use 
of our network). Significant changes in these factors could cause us to fail to recognize revenues or to recognize revenues that we may 
not be able to realize in the future, despite our internal controls and procedures. We have not identified any significant need to change 
our revenue recognition policy. 

Expected Losses on Trade Receivables 

Our expected losses on trade receivables are established in order to recognize probable losses on accounts receivable and take into 

account limitations we impose to restrict the provision of services to customers with past-due accounts and actions we take to collect 
delinquent accounts. The expected losses on trade receivables estimate is recognized in an amount considered sufficient to cover 
possible losses on the realization of these receivables. The expected losses on trade receivables estimate is prepared based on historical 
default rates. During 2018, we reassessed the methodology used to evaluate the assumption of expected losses on trade receivables that 
is set up to recognize probable losses on accounts receivable taking into account the measures implemented to restrict the provision of 
services to and collect late payments from customers. For additional information regarding our expected losses on trade receivables, see 
note 9 to our audited consolidated financial statements. 

We have entered into agreements with certain customers to collect past-due accounts receivable, including agreements allowing 
customers to settle their delinquent accounts in installments. The amounts that we actually fail to collect in respect of these accounts 
may differ from the amount of the allowance established, and additional allowances may be required. 

Depreciation of Property, Plant and Equipment 

We depreciate property, plant and equipment using the straight-line method at rates we judge compatible with the useful lives of 

the underlying assets. The average depreciation rates of each of our classes of assets are presented in note 16 to our audited consolidated 
financial statements. The useful lives of assets in certain categories may vary based on whether they are used primarily to provide fixed-
line or mobile services. We review the estimated useful lives of the assets taking into consideration technical obsolescence and a 
valuation by outside experts. 

74 

Given the complex nature of our property, plant and equipment, the estimates of useful lives require considerable judgment and 

are inherently uncertain, due to rapidly changing technology and industry practices, which could cause early obsolescence of our 
property, plant and equipment. If we materially change our assumptions of useful lives and if external market conditions require us to 
determine the possible obsolescence of our property, plant and equipment, our depreciation expense, obsolescence write-off and 
consequently net book value of our property, plant and equipment could be materially different. 

Impairment of Long-Lived Assets 

Long-lived assets include assets that do not have indefinite lives, such as property, plant, and equipment, and purchased intangible 
assets subject to amortization. These assets are reviewed for impairment whenever events or changes in circumstances indicate that the 
carrying amount of an asset may not be recoverable. If circumstances require a long-lived asset or asset group be tested for possible 
impairment, we first compare the value in use of that asset or asset group to its recoverable value. If the carrying amount of the long-
lived asset or asset group exceeds the value in use of that asset or asset group, an impairment is recognized to the extent that the 
carrying amount exceeds its recoverable value. The calculation of value in use and recoverable value of assets or asset groups requires 
the use of judgments and assumptions that may be influenced by different external and internal factors, such as economic trends, 
industry trends and interest rates, changes in business strategies, and changes in the type of services and products sold our company to 
the market. The use of different assumptions may significantly change our financial statements. 

During the year ended December 31, 2019, we performed an impairment test on our non-current assets under IAS 36 and 

recognized an impairment provision of R$2,111 million primarily as a result of (1) the revision of our strategic plan, focused on 
improving operating and financial performance, using a sustainable business model that is designed to maximize the Company’s value 
in the context of our judicial reorganization; and (2) increased market competitiveness, mainly in the residential market, which 
accelerated the decline in the revenues from fixed-line services and DTH services. 

During the years ended December 31, 2018 and 2017, we performed impairment tests on our non-current assets under IAS 36. We 

recorded an impairment provision of R$292 million during the year ended December 31, 2018 consisting of a supplementary 
adjustment to the recognized allowance for impairment losses related to expected future profitability of assets with finite useful lives. 
We recorded a reversal of impairment provision of R$4,747 million during the year ended December 31, 2017 consisting of the partial 
reversal of impairment losses related to the expected future profitability of assets with finite useful lives due to the scenarios and 
financial indicators taken into consideration in the cash flows from the RJ Plan. 

Leases 

We recognize a right-of-use asset and a lease liability on our balance sheet with respect to leased assets. The right-of-use asset is 

measured at cost, which consists of the initial amount of the lease liability measurement, any initial direct costs incurred by us, an 
estimate of any costs to disassemble and remove the asset at the end of the lease, and any lease payments made before the lease 
commencement date (net of any incentives received), calculated at present value, discounted using the incremental lending rate. 

We depreciate the right-of-use assets on a straight-line basis from the commencement of the lease to the termination of the lease. 

We also assess impairment when there are indicators that an asset might be impaired. 

Our assumptions regarding appropriate discount rates used in our calculation of the present value of our leases are subject to 

significant fluctuations due to different external and internal factors, including economic trends and the financial performance of our 
company. The use of different assumptions to measure the present value of our leases could have a material effect on the estimated 
present value of the right-of-use asset and of the lease liability in our balance sheet. 

75 

Fair Value of Financial Liabilities 

Under IFRS 9, our borrowings and financing were substantially modified as of the Brazilian Confirmation Date and therefore 

derecognized and the modified borrowings and financing were recorded at fair value. We estimated the fair value of each of these 
financial liabilities based on an internal valuation made of these financial liabilities, which takes into consideration the cash flows under 
these financial instruments provided for in the RJ Plan, and assumptions regarding appropriate discount rates and foreign exchange rates 
consistent with the tenor and currency of each of these financial liabilities. 

The fair value adjustment recognized on our balance sheet with respect to each financial liability as of the Brazilian Confirmation 
Date is amortized on a straight-line basis over the term of that financial liability and on a monthly basis we record a financial expense in 
the amount of the amortization in our statement of operations and a corresponding reduction in the fair value adjustment on our balance 
sheet. 

During the year ended December 31, 2018, we recorded gains on adjustments to fair value of our borrowings and financings of 

R$13,928 million and gains on adjustments to present value of our trade payables (including trade payables to ANATEL-AGU) of 
R$1,167 million. We do not expect to record additional significant fair value adjustments in our statements of operations. 

Our assumptions regarding appropriate discount rates and foreign exchange rates used in our calculation of the fair value of our 
financial liabilities are subject to significant fluctuations due to different external and internal factors, including economic trends and 
the financial performance of our company. The use of different assumptions to measure the fair value of our financial liabilities could 
have a material effect on the estimated fair value of these financial liabilities and the amounts recorded as borrowings and financings in 
our balance sheet, as well as the amounts recognized as profit or loss in our statement of operations. 

Provisions for Contingencies 

Liabilities for loss contingencies arising from claims, assessment, litigation, fines and penalties are recorded when it is probable 
that the liability has been incurred and the amount can be reasonably estimated, based on the opinion of management and its in-house 
and outside legal counsel. The amounts are recognized based on the cost of the expected outcome of ongoing lawsuits. 

We classify our risk of loss in legal proceedings as remote, possible or probable. Provisions recorded in our audited consolidated 
financial statements in connection with these proceedings reflect reasonably estimated losses at the relevant date as determined by our 
management after consultation with our general counsel and the outside legal counsel. Depending on the nature of the contingency, our 
management uses the statistical measurement or the individual measurement methodology to calculate provisions for contingencies. In 
any of these methodologies, we use a set of assumptions, information, an internal and external risk assessment, and statistical models 
that management considers to be appropriate, including the successful implementation of the RJ Plan. 

As discussed in note 24 to our audited consolidated financial statements, we record as a liability our estimate of the costs of 
resolution of such claims, when we consider our losses probable. We continually evaluate the provisions based on changes in relevant 
facts, circumstances and events, such as judicial decisions, that may impact the estimates, which could have a material impact on our 
results of operations and shareholders’ equity. While management believes that the current provision is adequate, it is possible that our 
assumptions used to estimate the provision and, therefore, our estimates of loss in respect of any given contingency will change in the 
future based on changes in the relevant situation. This may therefore result in changes in future provisioning for legal claims. For more 
information regarding material pending claims against our company, see “Item 8. Financial Information—Legal Proceedings” and note 
24 to our audited consolidated financial statements. 

76 

Fair Value of Held-for-Sale Investments 

Our held-for-sale assets represent the indirect interest held by PT Ventures in the dividends receivable and the fair value of our 

financial investment in Unitel, both classified as held-for-sale. The assets from the investment held in PT Ventures are measured 
substantially at the fair value of the investment for sale. We sold 100% of our interest in PT Ventures on January 24, 2020. 

Deferred Income Taxes and Social Contribution 

Income taxes in Brazil are calculated and paid on a legal entity basis, and there are no consolidated tax returns. Accordingly, we 

only recognize deferred tax assets, related to tax loss carryforwards and temporary differences, if it is likely that they will be realized on 
a legal entity basis. 

We recognize and settle taxes on income based on the results of operations determined in accordance with the Brazilian Corporate 
Law, taking into consideration the provisions of Brazilian tax law, which are materially different from the amounts calculated for IFRS 
purposes. Under IFRS, we recognize deferred tax assets and liabilities for temporary differences between the carrying amounts and the 
taxable bases of the assets and liabilities, and tax loss carryforwards are recorded in assets or liabilities, as applicable. We recognize the 
effect of income tax positions only if those positions are more likely than not of being sustained. Recognized income tax positions are 
measured at the largest amount that is greater than 50 percent likely of being realized. Changes in recognition or measurement are 
reflected in the period in which the change in judgment occurs. 

We regularly test deferred tax assets for impairment and recognize a provision for impairment losses when it is probable that these 

assets may not be realized, based on the history of taxable income, the projection of future taxable income, and the time estimated for 
the reversal of existing temporary differences. These projections require the use of estimates and assumptions. In order to project future 
taxable income, we need to estimate future taxable revenues and deductible expenses, which are subject to a variety of external and 
internal factors, such as economic trends, industry trends and interest rates, changes in business strategies, and changes in the type of 
services and products sold by our company. The use of different estimates and assumptions could result in the recognition of a provision 
for impairment losses for the entire or a significant portion of the deferred tax assets. 

Defined Postretirement Benefit Plans 

We sponsor certain defined postretirement benefit plans for our employees. We record liabilities for defined postretirement 

benefits plan based on actuarial valuations which are calculated based on assumptions and estimates regarding discount rates, 
investment returns, inflation rates for future periods, mortality indices and projected employment levels relating to postretirement 
benefit liabilities. The accuracy of these assumptions and estimates will determine whether we have created sufficient reserves for the 
costs of accumulated defined postretirement benefits plans, and the amount we are required to disburse each year to fund postretirement 
benefits plans. These assumptions and estimates are subject to significant fluctuations due to different external and internal factors, such 
as economic trends, social indicators, our capacity to create new jobs and our ability to retain our employees. All of these assumptions 
are reviewed at the end of each reporting period. If these assumptions and estimates are not accurate, we may be required to revise our 
reserves for defined postretirement benefits, which could materially impact our results of operations. 

Principal Factors Affecting Our Financial Condition and Results of Operations 

Effects of the RJ Proceedings and Our Financial Restructuring 

In June 2016, as a result of several factors affecting our liquidity, we anticipated that we would no longer be able to comply with 

our payment obligations under our borrowings and financing transactions and we concluded that filing of a request for judicial 
reorganization in Brazil would be the most appropriate course of action (1) to preserve the continuity of our offering of quality services 
to our customers, within the rules and commitments undertaken with ANATEL, (2) to preserve the value of our company, (3) to 
maintain the continuity of our operations and corporate activities in an organized manner that protects the interests of our company, 
customers, shareholders and other stakeholders, and (4) to protect our cash and cash equivalents. 

77 

Our liquidity crisis resulted principally from: 

•

•

•

•

•

•

the deterioration of the Brazilian economy, which suffered low or negative GDP growth for several years and increased 
levels of unemployment, with negative effects on (1) our ability to retract and retain customers, and corresponding negative 
effects on our net operating revenue, and (2) due to increases in Brazilian interest rates and the value of the real, and 
corresponding negative effects on our financing expenses; 

the increasingly marginal (or in some instances, negative) returns that we achieved through network expansion designed to 
meet the universalization requirements imposed on our company as a fixed line concessionaire under the PGMU, which 
require us to make large capital expenditures in certain areas of Brazil that are remote, have low demographic density and 
have a low-income population, without the corresponding ability to recoup these capital expenditures through the rates that 
we charge customers in these areas or elsewhere; 

the change in consumption patterns of Brazilian consumers of telecommunication services as a result of the increasing 
attractiveness of mobile telecommunications, particularly following the global introduction of the “smartphone,” which has 
led to continuous sequential declines in the number of subscribers to our fixed-line services, with corresponding negative 
effects on our net operating revenue; 

the requirement under Brazilian law that we make judicial deposits in connection with our defense of labor, tax, and civil 
lawsuits and regulatory claims brought against our company, which resulted in a significant amount of our liquid assets 
being diverted into judicial deposits, with the result that these assets were not available for us to use for our capital 
expenditure and debt service requirements; 

the imposition of large administrative fines and penalties, including interest on unpaid charges and late fees, by ANATEL, 
which resulted in a significant amount of our liquid assets being diverted to pay these charges or into judicial deposits as we 
defend against these regulatory claims, with the result that these assets were not available for us to use for our capital 
expenditure and debt service requirements; and 

the increases in our debt service requirements as we relied on funds obtained from financing transactions in the Brazilian 
and international markets to expand our data communications network and to implement projects to meet ANATEL’s 
regulatory requirements market. 

On June 20, 2016, Oi, together with the other RJ debtors, filed a joint voluntary petition for judicial reorganization pursuant to the 

Brazilian Bankruptcy Law with the RJ Court, pursuant an urgent measure approved by our board of directors. For more information 
regarding the RJ Proceedings, see “Item 4. Information on the Company—Our Recent History and Development—Our Judicial 
Reorganization Proceedings.” 

Effects of RJ Proceedings on Our Statement of Operations 

Our net operating revenue was negatively affected by the RJ Proceedings primarily as a result of the impact of these proceedings 

on our ability to attract new corporate customers for our B2B business as these potential customers have been wary of entering into 
long-term service contracts with us during the pendency of these proceedings. We do not believe that the RJ Proceedings had a direct 
impact on our net revenue from other services. 

As a result of the RJ Proceedings, we realized financial income of R$4,873 million during the year ended December 31, 2017 
from the adjustment to present value of the provision for contingencies related to administrative proceedings and lawsuits involving 
ANATEL as a result of the revision of the calculations of this provision, taking into account the best estimate of future cash outflows 
based on the payment methods prescribed in the RJ Plan. 

78 

Effects of Confirmation of the RJ Plan on Our Statement of Operations and Balance Sheet 

On December 19 and 20, 2017, a GCM was held to consider approval of the most recently filed judicial reorganization plan. This 
GCM concluded on December 20, 2017 following the approval of the RJ Plan reflecting amendments to the judicial reorganization plan 
presented at this GCM as negotiated during the course of this GCM. 

On January 8, 2018, the RJ Court entered the Brazilian Confirmation Order, ratifying and confirming the RJ Plan, according to its 

terms, but modifying certain provisions of the RJ Plan. The Brazilian Confirmation Order was published in the Official Gazette of the 
State of Rio de Janeiro on February 5, 2018, the Brazilian Confirmation Date. 

The Brazilian Confirmation Order, according to its terms, is binding on all parties, although still subject to appeals with no 

suspensive effect attributed to it. 

As a result of the approval and confirmation of the RJ Plan: 

•

•

•

•

we have begun to attract new corporate customers for our B2B business as the concerns of these potential customers 
regarding the long-term sustainability of our business have receded; 

we recorded an adjustment to present value of R$13,290 million related to our prepetition borrowings and financing as of 
the Brazilian Confirmation Date; 

we recorded a gain on the restructuring of third-party borrowings of R$11,055 million as of the Brazilian Confirmation 
Date as a result of the terms of the RJ Plan that provided for the reduction of the amounts owed to holders of claims under 
the Defaulted Bonds; and 

we recorded a reversal of debt issuance cost and accrued interest expenses on our prepetition borrowings and financing of 
R$5,479 million as of the Brazilian Confirmation Date. 

Effects of Investments in Africatel 

At the time of our acquisition of PT Portugal, PT Portugal held indirectly 75% of the outstanding share capital of Africatel which 
held 25% of the outstanding share capital of Unitel. We recognized this investment as a held-for-sale financial asset recognized at fair 
value. The fair value of the investment in Unitel of R$4,089 million was determined based on a valuation report of Pharol’s operating 
assets prepared by Banco Santander in connection with our acquisition of PT Portugal. 

On September 16, 2014, our board of directors authorized our management to take the necessary measures to market our shares in 

Africatel. As a result, as of December 31, 2019, 2018 and 2017, we have recorded the assets and liabilities of Africatel, including its 
investment in Unitel and the accounts receivable relating to declared and unpaid dividends of Unitel, as held-for sale, although we do 
not record Africatel as discontinued operations in our statement of operations due to the immateriality of the effects of Africatel on our 
results of operations. Due to the many risks involved in the ownership of these interests, particularly our interest in Unitel, we cannot 
predict when the sale of these assets may be completed. 

During the year ended December 31, 2019, we recorded a loss on held-for-sale financial assets of R$238 million, primarily as a 
result of R$404 million loss recorded as a result of our revision of the fair value of the cash investment and dividends receivable from 
Unitel, the effects of which were primarily offset by a R$165 million exchange rate gain due to the 4.0% depreciation of the real against 
the U.S. dollar during the year ended December 31, 2019. During the year ended December 31, 2018, we recorded a gain on 
available-for-sale financial assets of R$293 million, primarily as a result of a R$829 million exchange rate gain due to the 17.1% 
depreciation of the real against the U.S. dollar during 2018 and R$142 million recorded with respect to our portion of dividends 
approved by Unitel related to Unitel’s 2017 fiscal year, the effects of which were partially offset by a R$678 million loss recorded 
based on our revision of the fair value of the cash investment in Unitel. During the year ended December 31, 2017, we recorded losses 
on held-for-sale financial assets of R$267 million resulting from the revision of the recoverable amount of dividends receivable from 
Unitel, the fair value of the cash investment in Unitel and exchange rate losses related to the depreciation of the Angolan Kwanza 
against the U.S. dollar and the real. 

79 

On January 24, 2020, Africatel sold and transferred 100% of the share capital of PT Ventures to Sonangol for an aggregate 

purchase price of US$1 billion, of which US$61 million was paid to Africatel prior to the transfer of the shares, and Sonangol paid 
US$699 million in cash on the closing date. The remaining US$240 million of the purchase price is to be paid to Africatel by Sonangol 
by July 31, 2020, with a guaranteed minimum monthly payment of US$40 million beginning in February 2020 and we have received 
the minimum monthly payments due in February and March 2020. Payment of the remaining purchase price is fully guaranteed by a 
letter of credit. Pursuant to the Pharol Settlement Agreement, we deposited 34 million euros of the proceeds of this sale in an escrow 
account to cover losses relating to certain tax proceedings against Pharol. 

The principal assets of PT Ventures included (1) a 25% stake in Unitel, (2) a 40% stake in Multitel Serviços de Telecomunicações 
Lda., (3) rights to dividends previously declared by Unitel, but not received by PT Ventures, and (4) all rights arising from a final award 
in the amount of approximately US$659 million in an arbitration proceeding initiated by PT Ventures against the other Unitel 
shareholders. 

Rate of Growth of Brazil’s Gross Domestic Product and Demand for Telecommunications Services 

As a Brazilian company with substantially all of our operations in Brazil, we are affected by economic conditions in Brazil. 
Brazilian GDP grew by an estimated 1.1% during the year ended December 31, 2019, and by 1.1% during 2018 and 1.0% during 2017. 
The slow economic recovery since the second quarter of 2014, together with continued elevated unemployment levels, have adversely 
impacted the number of subscribers to our services and the volume of usage of our services by our subscribers. During the three-year 
period ended December 31, 2019, the number of mobile subscribers in Brazil has declined at an average rate of 2.4% per year, while the 
number of fixed lines in service in Brazil during the three-year period ended December 31, 2019 has declined at an average rate of 7.0% 
per year. 

Demand for Our Residential Services 

The number of our residential fixed lines in service declined by 29.6% to 7.0 million as of December 31, 2019 from 9.9 million as 
of December 31, 2016. Demand for our Residential Services was negatively affected by a decision of the Brazilian Supreme Court that 
we must pay ICMS tax on customer subscriptions that do not include allowances and our subsequent inclusion of this tax in customers’ 
bills in the first half of 2017. We have focused on offering more and higher value-added services to new and existing customers by 
combining upselling and cross-selling initiatives, thereby increasing the ARPU of our Residential Services business. 

We have sought to combat the general trend in the Brazilian telecommunications industry of substitution of mobile services in 

place of local fixed-line services by offering a variety of bundled plans that include mobile services, broadband services and Oi TV
subscriptions to our fixed-line customers. We believe that through our sales of bundles consisting of more than one service, we improve 
customer profitability and enhance loyalty, while also increasing ARPU and minimizing churn rates. In addition, we have been focusing 
on structural network investments, including the introduction of VDSL technology, in order to offer service plans that include higher 
broadband speeds. 

Demand for Our Personal Mobility Services 

Our customer base for mobility services (including customers in our Personal Mobility Services and B2B Services) declined by 

12.7% to 36.8 million as of December 31, 2019 from 42.2 million as of December 31, 2016. We believe that the primary reason for the 
decline in our Personal Mobility Services customer base is the reduction in the total number of mobile accesses in Brazil, reflecting the 
trend to consolidate mobile use into a single SIM card, following the launch of all-net plans in response to the successive reductions of 
the MTR tariffs, and the structural market migration from voice to data in response to the offering of more robust data packages. 
Additionally, we have implemented an intensive policy of disconnecting inactive users to reduce regulatory fees that we must make for 
each active account, which has also contributed to the decline in our Personal Mobility Services customer base. Finally, we believe that 
the number of our prepaid accounts has significantly declined over this period as a result of the increase in Brazil’s unemployment rate 
as our net additions of prepaid subscribers are closely correlated to movements in the unemployment rate. 

80 

The market for mobile services is extremely competitive in each of the regions that we serve. As a result, (1) we incur selling 
expenses in connection with marketing and sales efforts designed to retain existing mobile customers and attract new mobile customers, 
and (2) from time to time the discounts that we offer in connection with our promotional activities lead to charges against our gross 
operating revenue from mobile services. Competitive pressures have required us to introduce service plans under which we offer 
unlimited voice calls tied to service offerings priced in relation to the amount of data usage offered. 

Demand for Our B2B Services 

The number of RGUs of our B2B Services has remained stable at 6.6 million as of December 31, 2019 and December 31, 2016. 

We believe that our B2B Services customer base has been negatively impacted by (1) the declining macroeconomic conditions in 
Brazil, which has caused many of our SME customers to downsize or cease operations, and (2) contractions in the fiscal strength of 
many of our governmental customers, which has caused them to reduce the scope of their telecommunications expenditures, the effects 
of which have been offset by the increased use of our SIM cards, networks and solutions by payment industry terminals. 

Our corporate customers, while better able to survive the current economic instability, often respond by reducing their economic 
activity and their spending for telecommunications products and services. In addition, provided that our B2B Services customers also 
purchase the core fixed-line and mobile services offered to our Residential and Personal Mobility Services customers, demand for our 
B2B Services is subject to some of the same conditions that affect our Residential and Personal Mobility Services, including reductions 
in interconnection tariffs, which have led to more robust mobile package offerings and driven the traffic migration trend of 
fixed-to-mobile substitution. 

Effects of Expansion of FTTH Capacity 

We are engaged in a long-term capital expenditure project to upgrade portions of our fixed-line access networks with optical 
FTTH networks based on GPON technology to support our FTTH triple-play services. The implementation of this technology permits 
us to provide broadband with speeds up to 200 Mbps to residential customers and up to 1 Gbps to commercial customers. This project is 
one of the principal elements of our strategic plan and is the element designed to turnaround our fixed line business. 

Our FTTH network has grown to reach more than 4.6 million homes passed in 82 municipalities as of December 31, 2019 
compared to 1.2 million homes passed in 28 municipalities as of December 31, 2018. Subscriptions to our FTTH services have grown 
to approximately 675,000 homes connected as of December 31, 2019 from approximately 92,000 homes connected as of December 31, 
2018. We expect to reach more than eight million homes passed and an additional one million homes connected by the end of 2020 and 
our goal is to reach 16 million homes passed by the end of 2021. 

We expect our FTTH services will generate long-term increases in our residential services revenue as we acquire new broadband 

customers, increasing the size of our client base, and transition current customers from our copper last-mile network to our FTTH 
network, allowing us to provide higher-value services, including faster data transmission speeds to our residential broadband customers, 
increasing the ARPU of these subscribers. We expect that providing these higher-value services to our customers will contribute to our 
efforts to reduce the pace of decline in our fixed-lines in service and reverse this trend in the long-term. 

The marketing and promotion campaigns related to our expanded FTTH services contributed to an increase in our marketing and 

advertising expenses during 2019 and are expected to remain at elevated levels during the roll-out of this service offering. 

81 

The expansion of our FTTH network has been and will continue to be capital intensive. During 2019, we invested R$3.1 billion in 

the network equipment and infrastructure necessary to expand our FTTH network, which has increased in our depreciation expenses. 
We expect that our capital expenditures related to the expansion of our FTTH network will continue at elevated levels throughout 2020 
and 2021. We financed the expansion of our FTTH network in 2019 through cash on hand, primarily with the proceeds of our January 
2019 capital increase. We expect to continue to finance the expansion of our FTTH network through cash on hand, including with the 
proceeds of our sale of PT Ventures and the proceeds of Oi Mobile’s debentures, proceeds of non-core asset sales and cash flows from 
operations. Additionally, we expect to accelerate the potential of our FTTH expansion using two franchise models, one in which we 
partner with an existing ISP with an established brand under which we provide the backbone capacity, the data connectivity, access to 
our locations and co-hosting of facilities and the ISP provides the last mile connection, and the second in which our support of our 
partners will be much more important and more akin to a traditional franchise, with many more components of the operations provided 
by our company, including customer care and the standardization of the portfolio offerings. If we are unable to fund these capital 
expenditures through our operating cash flows and proceeds of non-core asset sales, we may incur additional indebtedness or vendor 
financing obligations, which would increase our outstanding indebtedness and financial expenses. If these resources are insufficient to 
fund the continued expansion of our FTTH network, we may be required to scale back this project. 

Potential Effects of the COVID-19 Pandemic 

Since December 2019, COVID-19 has spread throughout the world. On January 31, 2020, the World Health Organization 

announced that COVID-19 was a global health emergency and on March 3, 2020, the World Health Organization categorized 
COVID-19 as a pandemic.. The COVID-19 pandemic has resulted in numerous deaths and the imposition of local, municipal and 
national governmental “shelter-in-place” and other quarantine measures, border closures and other travel restrictions, causing 
unprecedented economic disruption in much of the world, including in Brazil. 

The local, national and international response to the virus is quickly developing, fluid and uncertain. During March and April of 

2020, state, local and municipal authorities within Brazil promoted and enforced social isolation and quarantine measures and have 
enacted regulations limiting the operations of “non-essential” businesses. In mid-March 2020, Rio de Janeiro and other Brazilian states 
declared states of emergency. In accordance with the recommendations of the authorities, we transitioned a substantial majority of our 
employees to work from home. 

Although the COVID-19 pandemic has no effect on our historical results of operations, there are many potential effects of this 

pandemic on our short- and medium- term business operations and, consequently, our results of operations. In March 2020, we 
established a crisis response team to focus on ensuring the full business continuity of our operations, the health and safety of our 
employees, and the establishment of a formal process to monitor, analyze and respond to the potential impacts of the pandemic. As of 
the date of this annual report, we have detected few cases of COVID-19 in our employees and our human resources department 
monitors suspected or confirmed cases. As one a measure designed to protect our employees, we have instituted a “work-from-home” 
policy for all of our employees for whom the demands of their work permit this arrangement, constituting approximately 84% of our 
work force, and have been able to do so without any interruption of their activities. For our remaining employees, for example, our field 
service technicians and operators in our call centers, we have complied with all health care recommendations of the World Health 
Organization and the Brazilian Ministry of Health. 

The Brazilian government has determined that the telecom sector is an essential service, which allows us to continue our field 

maintenance activities without violating restrictions on movement that have generally been imposed to combat the pandemic. 

Although there has not been sufficient history with our operations under the pandemic and the related public health measures to 

provide significant analysis of the potential financial impact of the pandemic or the governmental and popular response to the 
pandemic, we note that demand for telecommunications services, including services provided by our company, during the pandemic has 
grown significantly. In order to service this demand and to ensure continuity of our services, we moved quickly to activate new circuits 
in our backbone infrastructure and have not experienced any significant decline in the operation and reliability of our networks. 

82 

Since the outbreak of the pandemic, we have closed our retail stores and many of our distribution channels for our mobile service 
have been unable to operate, although some of our physical points-of-sale, such as grocery stores, pharmacies and convenience stores, 
have continued to operate. As a result, we believe that new activations by mobile customers will be substantially reduced for the 
duration of these closures. However, as these store closures affect all operators in the mobile business equally, we expect that there will 
be substantially reduced levels of churn during this period. In addition, we expect that revenue for SIM card recharges will be adversely 
effected for the duration of these closures as the number of points-of-sale that offer these services has been substantially reduced. 

Since the outbreak of the pandemic, we have curtailed significantly our door-to-door sales channel for residential services, 
including broadband, but have been able to maintain our telemarketing and teleagent sales channels. We have experienced a significant 
surge in demand for our broadband services, including services delivered through our expanding FTTH network, both from residential 
and B2B customers as they establish remote work operations. Because our sales channels for these services depend less on physical 
presence in sales locations than our mobile services, we do not expect the reduction in new activations or upgrades in services to be 
affected to the same degree as in our mobile services. 

We expect that the public health measures adopted in Brazil will have significant impacts on the income and purchasing power of 

many of our subscribers, particularly low-income subscribers and SMEs, some of whom may cease operations, although we have not 
yet been able to gather data to analyze the extent of these impacts. In addition, we have begun to experience some delays in payment for 
our corporate and governmental customers. As a result, we expect an increase in late-payments, customer defaults and expected losses 
on trade receivables. We have instituted some measures to assist our customers during the pandemic, for example, providing deferrals 
of payment deadlines by up to 10 days upon request of our customers and entering into payment plans with some of our customers 
under which we will forbear the collection of interest and late charges. These measures are likely to have an adverse effect on revenue 
and operating cash flow during the period over which they are effective, although we do not have sufficient experience with the effects 
of these measures to reliably estimate the quantitative effects of these measures. 

We continue to monitor the effects of COVID-19 and the public health measures adopted in Brazil on our results of operations and 

cash flows to assess whether any of our assets have been impaired. As of the date of this annual report, we have do not have sufficient 
history with our operations under the pandemic and the related public health measures to assess whether any impairment of our assets 
will be required. 

We do not expect significant negative effects on our ongoing maintenance activities and FTTH expansion project as a result of the 

pandemic and the public health measures introduced to combat the pandemic. We have experienced some negative effects relating to 
the deployment of field teams, primarily related to the difficulty of obtaining lodging and meals and, in some instances, the difficulty in 
arranging transportation between cities, due to the public health restrictions. However, as a result of the determination that the telecom 
sector is an essential service, the general public health restrictions applicable to the population have not generally applied to our staff of 
field technicians. 

We continue to have regular communications with our equipment vendors to assess the impacts of the pandemic on their 
production and inventories to ensure that deliveries of equipment will continue to be made on a timely basis. As of the date of this 
annual report, we have not suffered any negative impacts in our supply chain for equipment and have not been advised that any 
significant disruptions are expected. 

Effects of Our Absorption of Network Maintenance Service Operations and Adoption of New Customer Care Model 

We introduced programs beginning in 2015 to control costs related to network maintenance services and third-party services by 

(1) absorbing operation of several network maintenance service operations and providing these services ourselves, and 
(2) implementing a new customer care quality model through which we have improved our method of allocation of call center traffic to 
promote a greater level of customer service and digitized some of our customer interactions with respect to processing order for new 
services, troubleshooting service issues and dispatching maintenance personnel. 

83 

Through our subsidiary Serede we absorbed operations of our network maintenance service operations of our contractor in Rio de 

Janeiro in October 2015, our network maintenance service operations of our contractor in the South region of Brazil in May 2016 and 
our network maintenance service operations of our contractor in the North and Northeast regions of Brazil in June 2016. As a result, 
75% of the members of our technical field staff are our employees and are directly managed by our company compared to 20% prior to 
the absorption of these operations. We have revised the focus of our network maintenance service operations to concentrate on 
preventive network maintenance the reduce the number of repairs, in turn reducing the volume of network interventions and increasing 
field force productivity, thus freeing capacity to increase our focus on preventive maintenance. This virtuous cycle improves field 
operations efficiency and reduces costs in terms of both the number of technicians and the volume of materials applied. 

As a result of internalizing these operations, our network maintenance services expense has declined to R$1,014 million during the 

year ended December 31, 2019 from R$1,104 million during 2018 and R$1,252 million during 2017. In addition to reducing costs, we 
believe that this initiative has been principally responsible for (1) a reduction of the number of repairs by 19.4% during the year ended 
December 31, 2019, 17.2% during 2018 and 12.5% during 2017, and (2) an increase in productivity of our field staff (as measured by 
the number of field activities carried out divided by the total number of technicians involved) by 1.2% during the year ended 
December 31, 2019, 6.9% during 2018 and 16.5% during 2017. Finally, we believe that this initiative has been principally responsible 
for (1) the reduction in the average time for installation of new service by 6.8% during the year ended December 31, 2019, 18.9% 
during 2017 and 30.4% during 2017, (2) the reduction in the average waiting time for resolution of a customer service issue by 7.4% 
during the year ended December 31, 2019, 3.2% during 2018 and 25.8% during 2017, and (3) a reduction of complaints to ANATEL by 
8.6% during the year ended December 31, 2019, 19.6% during 2018 and 23.0% during 2017. 

During 2016, we implemented a new customer care quality model in which we allocated call traffic among our call center service 

providers based on service quality. In addition, in 2018, we began to promote electronic channels that allow self-service, increasing 
digital interactions and consequently reducing calls requiring interactions with call center personnel. These initiatives have stimulated 
better quality in the provision of services, resulting in a 6.5% decline in the volume of repeated calls during the year ended 
December 31, 2019, and 17.3% and 22.8% declines in the volume of repeated calls during the years ended December 31, 2018 and 
2017, respectively, and a 13.3% decline in call center costs during the year ended December 31, 2019, and 22.5% and 8.9% declines in 
call center costs during the years ended December 31, 2018 and 2017, respectively. 

Effects of Adjustments to Our Interconnection Rates 

Telecommunications services rates are subject to comprehensive regulation by ANATEL. In particular, interconnection rates for 
fixed-line and mobile services in the Brazilian telecommunications industry have been subject to comprehensive reductions in recent 
years. 

In July 2014, ANATEL approved rules under which interconnection rates charged by our company for the use of our fixed-line 

and mobile networks would be reduced over a period of years until they were set at rates based on a long-run incremental cost 
methodology. The MTR tariffs that we charged to terminate calls on our mobile networks were reduced by 85.5% from December 31, 
2016 to December 31, 2019 and were reduced by 0.4% in February 2020. In addition, the TU-RL and TU-RIU tariffs that we charged to 
terminate calls on our fixed-line networks were reduced by 76.2% from December 31, 2016 to December 31, 2019 and were reduced by 
an average of 9.7% in February 2020. 

These rate reductions have been a primary reason for the decline in our mobile interconnection revenue to R$257 million during 
the year ended December 31, 2019 from R$448 million during 2018 and from R$500 million during 2017, and the decline in our fixed-
line interconnection revenue to R$43 million during the year ended December 31, 2019 from R$53 million during 2018 and from 
R$71 million during 2017. However, these rate reductions have also led to a substantial reduction of our interconnection costs, which 
have declined to R$487 million during the year ended December 31, 2019 from R$658 million during 2018 and R$778 million during 
2017. 

As a result of the substantial reductions in our interconnection costs, and in keeping with our strategy of simplifying our portfolios 

to enhance our customers’ experience, since 2015 we have been offering fixed-line and mobile plans that allow all-net calls for a flat 
fee. 

84 

Effects of Claims by ANATEL that Our Company Has Not Fully Complied with Our Quality of Service and Other Obligations 

As a fixed-line service provider, we must comply with the provisions of the RGQ. As a public regime service provider, we must 

comply with the network expansion and modernization obligations under the PGMU and our concession agreements. Our personal 
mobile services authorizations set forth certain network expansion obligations and targets and impose obligations on us to meet quality 
of service standards. In addition, we must comply with regulations of general applicability promulgated by ANATEL, which generally 
relate to quality of service measures. 

If we fail to meet quality goals established by ANATEL under the RGQ, fail to meet the network expansion and modernization 

targets established by ANATEL under the PGMU and our concession agreements, fail to comply with our obligations under our 
personal mobile services authorizations or fail to comply with our obligations under other ANATEL regulations, we may be subject to 
warnings, fines, intervention by ANATEL, temporary suspensions of service or cancellation of our concessions and authorizations. 

On an almost weekly basis, we receive inquiries from ANATEL requiring information from us on our compliance with the various 
service obligations imposed on us by our concession agreements. If we are unable to respond satisfactorily to those inquiries or comply 
with our service obligations under our concession agreements, ANATEL may commence administrative proceedings in connection with 
such noncompliance. We have received numerous notices of commencement of administrative proceedings from ANATEL, mostly due 
to our inability to achieve certain targets established in the RGQ and the PGMU. 

At the time that ANATEL notifies us it believes that we have failed to comply with our obligations, we evaluate the claim and, 

based on our assessment of the probability of loss relating to that claim, may establish a provision. We vigorously contest a substantial 
number of the assessments made against us by ANATEL. As of December 31, 2019, the total estimated contingency in connection with 
all pending administrative proceedings brought by ANATEL against us in which we deemed the risk of loss as probable totaled 
R$570 million, including fines which we are contesting through judicial proceedings, and we had recorded an aggregate provision 
related to these proceedings in the same amount. 

Effect of Level of Indebtedness and Interest Rates 

As of December 31, 2019, we had total outstanding borrowings and financings of R$31,642 million, excluding the fair value 

adjustment to our borrowings and financings and debt issuance costs, and R$18,227 million, after giving effect to the fair value 
adjustment and debt issuance costs. 

Borrowing and financing costs consist of interest on borrowings payable to third parties, exchange losses on third-party 
borrowings and gains and losses on derivative financial instruments as set forth in note 6 to our audited consolidated financial 
statements included in this annual report. 

As a result of the implementation of the RJ Plan, most of our obligations under our restructured indebtedness accrues interest at 

fixed-rates in U.S. dollars. However, our obligations under our restructured debentures and our restructured Brazilian credit agreements 
and Real Estate Receivables Certificates (Certificados de Recebíveis Imobiliários), or CRIs, accrue interest based on the CDI rate and 
our obligations under our restructured credit agreements with BNDES accrue interest based on the TJLP rate. As a result, increases in 
the CDI rate or the TJLP rate will increase our interest expenses and debt service obligations. 

In addition, the RJ Plan permits us to borrow up to R$2 billion under new export credit facilities. This debt may accrue interest at 

floating rates and/or be denominated in foreign currencies. Accordingly, we may incur interest expenses and foreign exchange gains and 
losses in connection with this debt, if incurred. 

85 

Effects of Fluctuations in Exchange Rates between the Real and the U.S. Dollar 

Substantially all of our cost of services and operating expenses in Brazil are incurred in reais. As a result, the appreciation or 

depreciation of the real against the U.S. dollar does not have a material effect on our operating margins. However, the costs of a 
substantial portion of the network equipment that we purchase for our capital expenditure projects are denominated in U.S. dollars or 
are U.S. dollar-linked. As a result, depreciation of the real against the U.S. dollar results in this network equipment being more costly in 
reais and leads to increased depreciation expenses. Conversely, appreciation of the real against the U.S. dollar results in this network 
equipment being less costly in reais and leads to reduced depreciation expenses. 

As a result of the confirmation of the RJ Plan, our obligations under our restructured Export Credit Agreements, our PIK Toggle 

Notes and our Non-Qualified Credit Agreement are denominated in U.S. dollars and will accrue interest in U.S. dollars. 

As a result, when the real appreciates against the U.S. dollar: 

•

•

•

the interest costs on our indebtedness denominated in U.S. dollars will decline in reais, which will positively affect our 
results of operations in reais; 

the amount of our indebtedness denominated in U.S. dollars will decline in reais, and our total liabilities and debt service 
obligations in reais will decline; and 

our financial expense, net will decline as a result of foreign exchange gains that we record. 

A depreciation of the real against the U.S. dollar will have the converse effects. 

The significant depreciation of the real subsequent to December 31, 2019, partially due to the COVID-19 pandemic and the public 

health measures adopted to combat the pandemic in Brazil and internationally, is expected to have adverse effects on the carrying 
amount of our U.S. dollar-denominated indebtedness and interest expenses and the real costs of our U.S. dollar-denominated capital 
expenditure and operating lease costs. In the short-term, we do not believe that this depreciation will have a significant adverse effect on 
our ability to obtain network equipment for our capital expenditure projects. 

Effects of Inflation 

Because substantially all of our cost of services and operating expenses are incurred in reais in Brazil, an increase in inflation has 
the effect of increasing our operating expenses and reducing our margins. Although we have taken significant measures to control and 
reduce operating expenses during the past three years, the benefits of these measures were reduced as a result of the countervailing 
impact of Brazilian inflation during that time. Although our regulated rates are subject to annual adjustment based on the rate of 
inflation as measured by the IST, the majority of our revenue is generated from services delivered at rates that are not regulated or that 
are provided at a discount to the regulated rates as a result of competitive pressures in the Brazilian telecommunications market. As a 
result, we may not be able to pass through our increased operating costs and expenses resulting from inflationary pressures to our 
customers as incurred in the form of higher tariffs for our services. 

As a result of the confirmation of the RJ Plan, our obligations under our debentures and restructured Brazilian credit agreements 

and CRIs have accrued interest based on the CDI rate, which could be adjusted in the event of a significant increase in inflation in 
Brazil, since the Brazilian Confirmation Date. As a result, inflation could potentially have an indirect impact on our interest expenses 
and debt service obligations. 

Seasonality 

Our primary business operations do not have material seasonal operations, other than our sales of handsets and accessories in our 
Personal Mobility business which tends to increase during the fourth quarter of each year as compared to the other three fiscal quarters 
related to significant increases of volume during the year-end holiday shopping season. 

86 

Recent Developments 

Sale of PT Ventures 

On January 24, 2020, Africatel sold and transferred 100% of the share capital of PT Ventures to Sonangol for an aggregate 

purchase price of US$1 billion, of which US$61 million was paid to Africatel prior to the transfer of the shares, and Sonangol paid 
US$699 million in cash on the closing date. The remaining US$240 million of the purchase price is to be paid to Africatel by Sonangol 
by July 31, 2020, with a guaranteed minimum monthly payment of US$40 million beginning in February 2020 and we have received 
the minimum monthly payments due in February and March 2020. Payment of the remaining purchase price is fully guaranteed by a 
letter of credit. Pursuant to the Pharol Settlement Agreement, we deposited 34 million euros of the proceeds of this sale in an escrow 
account to cover losses relating to certain tax proceedings against Pharol. 

The principal assets of PT Ventures included (1) a 25% stake in Unitel, (2) a 40% stake in Multitel Serviços de Telecomunicações 
Lda., (3) rights to dividends previously declared by Unitel, but not received by PT Ventures, and (4) all rights arising from a final award 
in the amount of approximately US$659 million in an arbitration proceeding initiated by PT Ventures against the other Unitel 
shareholders. 

Sale of Botafogo Property 

On February 21, 2020, we sold our property at Rua General Polidoro nº 99, Botafogo, Rio de Janeiro, to Alianza Gestão de 

Recursos Ltda. for R$120.5 million. 

Issuance of Oi Mobile Debentures 

In February 2020, an investor subscribed to an aggregate amount of R$2,500 million of Oi Mobile’s non-convertible secured 
debentures. These debentures are guaranteed by Oi and Telemar and are secured by a pledge of cash flows from our receivables in an 
amount up to R$200 million per month and a first-priority lien on our right to use mobile frequencies. These debentures mature in 
January 2022 in the event that we raise more than R$5 billion from our divestments by July 31, 2020, and will amortize at a rate of 
R$100 million per month beginning in August 2020 through January 2022 in the event that we do not achieve this divestment target. 
These debentures bear PIK interest, capitalized monthly, through January 2021 at a rate of 12.66% per annum based on the daily U.S. 
dollar equivalent principal amount determined in accordance with the daily exchange rate between the U.S. dollar and the Brazilian 
real, and interest at a rate of 13.61% per annum, payable in cash, thereafter. 

Extension of the Judicial Reorganization Proceedings 

The Brazilian Bankruptcy Law provides that the RJ Proceedings and the judicial supervision of the RJ Debtors may be terminated 
on the second anniversary of the Brazilian Confirmation Date if the RJ Court determines that all obligations provided for in the RJ Plan 
have been satisfied based on the analysis of compliance with the RJ Plan. 

On December 6, 2019, we filed a petition with the RJ Court requesting that the judicial supervision of the RJ Debtors not be 
terminated on February 5, 2020, the second anniversary of the Brazilian Confirmation Date, in order to allow us to continue to execute 
the RJ Plan and remain focused on our strategic transformation. Notwithstanding the conclusion of the restructuring of the RJ Debtor’s 
financial debt in accordance with the applicable terms and conditions set forth in the RJ Plan, we presented to the RJ Court 
circumstances related to the complexity inherent to the magnitude of the RJ Proceedings and the ongoing reforms in the legal-regulatory 
environment, which we believe require additional measures yet to be implemented under the RJ Proceedings. 

On February 27, 2020, we filed a petition with the RJ Court requesting that we be permitted to submit to our creditors for their 
consideration and deliberation at a new general creditors’ meeting a proposed amendment to the RJ Plan designed to achieve greater 
operational and financial flexibility for our company to continue with investments and the fulfillment of our strategic plan. At the new 
general creditors’ meeting, only creditors of the RJ Debtors that held credits and had voting rights at the time of the original GCM and 
who continued to hold an interest in the debt obligations or equity securities of the RJ Debtors on February 27, 2020 will be entitled 
to vote. 

87 

On March 6, 2020, the RJ Court issued a decision granting our request to hold a new general creditors’ meeting to deliberate on a 

proposed amendment to the RJ Plan. The RJ Court required that: 

•

•

the RJ Debtors must submit the proposed amendment to the RJ Plan to the RJ Court on or prior to September 8, 2020; and 

the new general creditors’ meeting organized by the Judicial Administrator must take place within 60 days from the date of 
submission of the proposed amendment to the RJ Plan to the RJ Court by the RJ Debtors. 

We intend to seek to amend the RJ Plan in order to facilitate asset sales contemplated by our strategic plan, including the potential 

sale of our mobile business and the proposed sales of other non-core assets. We continue to discuss the terms of the proposed 
amendment with various constituencies of our company and can provide no assurances with respect to the specific terms of the 
proposed amendment that will be presented to the RJ Court. 

Results of Operations 

The following discussion of our results of operations is based on our audited consolidated financial statements prepared in 
accordance with IFRS. In the following discussion, references to increases or decreases in any period are made by comparison with the 
corresponding prior period, except as the context otherwise indicates. 

Year Ended December 31, 2019 Compared with Year Ended December 31, 2018 

The following table sets forth the components of our consolidated income statement, as well as the percentage change from the 

prior year, for the years ended December 31, 2019 and 2018. 

Net operating revenue
Cost of sales and services
Gross profit
Operating income (expenses)

Selling expenses
General and administrative expenses
Other operating income (expenses), net

Operating loss before financial expenses, net, and taxes
Financial income (expenses), net
Profit (loss) before taxes
Income tax and social contribution
Profit (loss)

88 

Year ended December 31,

2019

2018

%
Change

(in millions of reais, except
percentages)

R$20,136 R$22,060
(16,179)
5,881

(15,315)
4,821

(8.7)
(5.3)
(18.0)

(3,548)
(2,782)
(1,469)
(2,977)
(6,110)
(9,087)
(8)

(3,853)
(2,739)
(4,557)
(5,268)
26,609
21,341
3,275
R$(9,095) R$24,616

(7.9)
1.6
(67.8)
(43.5)
(123.0)
(142.6)
(100.2)
(136.9)

Net Operating Revenue 

The following table sets forth the components of our net operating revenue, as well as the percentage change from the prior year, 

for the years ended December 31, 2019 and 2018. 

Year ended December 31,
%
Change

2018

2019

Telecommunications in Brazil Segment:

Residential customer services:

Residential fixed-line services
Broadband services
Pay TV services
Fixed-line interconnection

Personal mobility services

Mobile telephony services
Mobile interconnection
Sales of handsets, SIM cards and other accessories

B2B services
Other services

Other operations(1)
Net operating revenue

(in millions of reais, except
percentages)

R$3,282
2,187
1,752
43
7,264

R$4,170
2,423
1,755
53
8,402

6,602
257
158
7,017
5,528
140
19,949
187

6,608
448
195
7,250
5,981
227
21,860
200
R$20,136 R$22,060

(21.3)
(9.8)
(0.2)
(18.5)
(13.5)

(0.1)
(42.6)
(18.7)
(3.2)
(7.6)
(38.3)
(8.7)
(6.7)
(8.7)

(1)

Other operations includes the net operating revenue of Africatel. 

Net operating revenue of our Telecommunications in Brazil segment declined by 8.7% during 2019, principally due to a 13.5% 

decline in net operating revenue from residential services, and to a lesser extent, a 7.6% decline in net operating revenue from B2B 
services, and a 3.2% decline in net operating revenue from personal mobility services. 

Net Operating Revenue from Residential Customer Services 

Net operating revenue from residential customer services represented 36.1% of our net operating revenue during 2019. Residential 

customer services include fixed telephony services, including voice services, data communication services (broadband), and Pay-TV. 
Net operating revenue from residential services declined by 13.5%, primarily due to (1) the 14.2% decline in the number of residential 
RGUs, (2) the decline in voice traffic, and (3) the reduction in TU-RL and TU-RIU fixed line interconnection tariffs and VC 
fixed-to-mobile tariffs in February 2019 and February 2018. 

Net Operating Revenue from Residential Fixed-Line Services 

Net operating revenue from residential fixed-line services declined by 21.3% during 2019, primarily due to a 15.4% decline in the 
number of residential fixed lines in service to 7.0 million as of December 31, 2019 2019 from 8.3 million as of December 31, 2018, as a 
result of the general trend in the Brazilian telecommunications industry to substitute mobile services in place of local fixed-line services 
and the corresponding reduction in voice service traffic. The effects of these factors were partially offset by the migration of our fixed-
line customer base to convergent service offerings and other plans offering unlimited minutes of usage, which generate greater revenue 
per user. 

89 

Net Operating Revenue from Broadband Services 

Net operating revenue from residential broadband services, which includes broadband services delivered through both our copper 

and fiber networks, declined by 9.8% during 2019, primarily as a result of (1) a 13.9% decline in the number of our residential ADSL 
subscribers to 4.2 million as of December 31, 2019 from 4.9 million as of December 31, 2018, and (2) a 1.6% decline in the average net 
operating revenue per subscriber from broadband services. As of December 31, 2019, our xDSL subscribers represented 60.0% of our 
total residential fixed lines in service and subscribed to plans with an average speed of 33.3 Mbps as compared to 59.0% of our total 
residential fixed lines in service at an average speed of 9.8 Mbps as of December 31, 2018. The substantial increase in average speed of 
our residential broadband subscriptions primarily reflects the success of our program to increase subscriptions over our expanding 
FTTH network. 

Net Operating Revenue from Pay-TV Services 

Net operating revenue from residential Pay-TV services declined by 0.2% during 2019, primarily as a result of an 8.5% decline in 
the number of our residential Pay-TV subscribers to 1.45 million as of December 31, 2019 from 1.59 million as of December 31, 2018, 
the effects of which were partially offset by a 0.3% increase in the average net operating revenue per subscriber. As of December 31, 
2019, our Pay-TV subscribers represented 20.7% of our total residential fixed lines in service as compared to 19.2% of our total 
residential fixed lines in service as of December 31, 2018. 

Net Operating Revenue from Personal Mobility Services 

Net operating revenue from personal mobility services represented 34.8% of our net operating revenue during 2019. Personal 

mobility services include sales of mobile telephony services to post-paid and pre-paid customers that include voice services and data 
communication services. Net operating revenue from personal mobility services declined by 3.2%, primarily due to a 2.8% decline in 
revenue from mobile telephony services. 

Net Operating Revenue from Mobile Telephony Services 

Net operating revenue from mobile telephony services declined by 0.1%, primarily due to a 10.3% decline in the number of 
mobile customers that subscribe to our prepaid plans to 24.5 million as of December 31, 2019 from 27.3 million as of December 31, 
2018, principally as a result of (1) Brazil’s continuing high unemployment rate as our sales net additions of prepaid subscribers is 
closely correlated to movements in the unemployment rate, (2) the migration of prepaid customers in Brazil to the use of a single SIM 
card as operators have increased the offer of “all-net” plans following the successive reductions of the MTR tariffs, and (3) our strict 
disconnection policy for inactive customers, which is designed to reduce fee payments that we must make for each active account. 

The effects of these declines were partially offset by a 23.1% increase in the number of mobile customers that subscribed to our 

postpaid plans to 9.5 million as of December 31, 2019 from 7.7 million as of December 31, 2018. During 2019, data revenue 
represented 84.1% of net operating revenue from mobile telephony services compared to 71.7% during 2018. 

Net Operating Revenue from Interconnection to Our Mobile Network 

Mobile interconnection revenue declined by 42.6% during 2019, primarily as a result of the reduction in MTR tariffs in February 

2019 and February 2018, the effects of which were partially offset by an increase in interconnection traffic. 

Net Operating Revenue from Sales of Handsets, SIM Cards and Other Accessories 

Revenue from handsets, SIM cards and other accessories declined by 18.7% during 2019, primarily as a result of the reduction in 

sales volume of handsets due to our policy of not subsidizing the sale of this product. 

90 

Net Operating Revenue from B2B Services 

Net operating revenue from B2B services represented 27.5% of our net operating revenue during 2019. B2B services include 

corporate solutions offered to our small, medium-sized, large corporate customers, including voice services and corporate data 
solutions, and wholesale customers.Net operating revenue from B2B services declined by 7.6%, primarily as a result of (1) lower voice 
traffic, following the natural market trend, (2) the reduction in MTR tariffs and VC fixed-to-mobile tariffs in February 2019 and 
February 2018, and (3) the slow recovery of Brazilian economic activity, which has led to efforts by corporate and government 
customers to reduce costs, including telecommunications services costs, and has led to the downsizing or closing of many of our SME 
customers. 

The total number of our B2B customers declined by 2.0% to 6.6 million as of December 31, 2019 from 6.7 million as of 

December 31, 2018, as the 5.9% decline in the number of B2B fixed-line customers more than offset the 4.1% increase in the number of 
B2B mobile customers. 

Operating Expenses 

Under the Brazilian Corporate Law, we are required to segregate cost of sales and services from operating expenses in the 
preparation of our statement of operations. However, in evaluating and managing our business, we prepare reports in which we review 
the elements included in cost of sales and services and operating expenses classified by nature, as presented in note 5 of our audited 
consolidated financial statements. We believe that this classification improves our ability to understand results and trends in our 
business and that financial analysts and other investors who review our performance rely on this classification in performing their own 
analysis. Therefore, we have presented the discussion below of our operating expenses based on the classification of operating expenses 
presented in note 5 of our audited consolidated financial statements. 

The following table sets forth the components of our operating expenses, as well as the percentage change from the prior year, for 

the years ended December 31, 2019 and 2018. 

Year Ended December 31,
%
Change

2018

2019

Third-party services
Depreciation and amortization
Rental and insurance
Personnel
Network maintenance services
Interconnection
Provision for contingencies
Expected losses on trade receivables
Advertising and publicity
Handsets and other costs
Impairment losses
Taxes and other expenses
Other operating income (expenses), net
Total cost of sales and services

(in millions of reais, except
percentages)

R$6,031
6,874
2,576
2,529
1,014
487
216
489
497
171
2,111
111
(7)

R$5,925
5,811
4,200
2,594
1,104
658
202
697
382
196
291
250
(5,016)
R$23,114 R$27,328

1.8
18.3
(38.7)
(2.5)
(8.1)
(25.9)
7.0
(29.8)
30.1
(13.0)
623.6
(55.7)
(99.9)
(15.4)

Operating expenses declined by 15.4% during 2019, principally due to (1) a decline in other operating expenses, net to 

R$7 million during 2019 from R$5,016 million during 2018, and (2) a 38.7%, or R$1,624 million, decline in rental and insurance costs 
to R$2,576 million during 2019 from R$4,200 million during 2018. The effects of these factors was partially offset by (1) an increase in 
impairment losses to R$2,111 million during 2019 from R$292 million during 2018, and (2) an 18.3% increase in depreciation and 
amortization expenses to R$6,874 million during 2019 from R$5,811 million during 2018. 

91 

Third-Party Services 

Third-party service costs increased by 1.8% during 2019, primarily as a result of increased selling expenses due to the 

intensification of our commercial activity. 

Depreciation and Amortization 

Depreciation and amortization costs increased by 18.3% during 2019, primarily as a result of our implementation of IFRS 16 on 
January 1, 2019 as a result of which we recorded R$947 million of depreciation and amortization expenses with respect to right of use 
of assets during 2019. 

Rental and Insurance 

Rental and insurance costs declined by 38.7% during 2019, primarily as a result of our implementation of IFRS 16 on January 1, 

2019 as a result of which our lease expenses declined by R$1,551 million during 2019. 

Personnel 

Personnel expenses (including employee benefits and social charges and employee and management profit sharing) declined by 
2.5% during 2019, principally due to a 3.9% decline in direct employee expenses, including wages, taxes and benefits, the effects of 
which were partially offset by a 9.0% increase in profit sharing and provisions for profit sharing as a result of our achieving the 
objectives of these programs. 

Network Maintenance Services 

Network maintenance services costs declined by 8.1% during 2019, primarily as a result of (1) lower maintenance costs related to 
payphones following the approval of the PGMU, (2) the successful renegotiation of some of our maintenance contracts, and (3) a lower 
number of maintenance incidents as a result of our initiatives focused on preventive actions and productivity improvements, which have 
been increasing the efficiency of field operations, as well as efficiency gains arising from the digitalization of processes and customer 
service. 

Interconnection 

Interconnection costs declined by 25.9% during 2019, primarily as a result of the declines in MTR tariffs and the TU-RL and 
TU-RIU interconnection tariffs that were implemented in February 2019 and February 2018, the effects of which were partially offset 
by an increase in interconnection traffic. 

Provision for Contingencies 

Provision for contingencies increased by 7.0% during 2019, primarily as a result of our revision of the methodology used to 
calculate the provisions for losses in labor lawsuits and civil lawsuits related to the financial interest agreements described under “Item 
8. Financial Information—Legal Proceedings—Civil Claims Relating to Oi S.A. and Our Brazilian Operations—Financial Interest 
Agreements (PEX and PCT)” due to the revisions to our estimate model as a result of the history of terminations of lawsuits under the 
RJ Plan and our increased accumulated experience with estimating these losses. 

Expected Losses on Trade Receivables 

Expected losses on trade receivables declined by 29.8% during 2019, primarily as a result of a reduction in our level of customer 

defaults, particularly in our B2B business. During 2019, expected losses on trade receivables represented 2.4% of our net operating 
revenue compared to 3.2% during 2018. 

92 

Advertising and Publicity 

Advertising and publicity expenses increased by 30.1% during 2019, primarily as a result of an intensification of our advertising 

campaigns, particularly for our FTTH services and personal mobility services. 

Handsets and Other Costs 

Handsets and other costs declined by 13.0% during 2019, primarily due to the reduction in sales volume of handsets due to our 

policy of not subsidizing the sale of this product. 

Impairment Losses 

We recorded impairment losses of R$2,111 million during 2019 as a result of our testing of our non-current assets for impairment 

under IAS 36 as of December 31, 2019, primarily due to (1) the revision of our strategic plan, focused on improving operating and 
financial performance, using a sustainable business model that is designed to maximize the Company’s value in the context of our 
judicial reorganization; and (2) increased market competitiveness, mainly in the residential market, which accelerated the decline in the 
revenues from fixed-line services and DTH services. This impairment loss was fully allocated to the carrying value of our regulatory 
licenses. We recorded impairment losses of R$292 million during 2018, consisting of a supplementary adjustment to the recognized 
allowance for impairment losses related to expected future profitability of assets with finite useful lives. 

Taxes and Other Expenses 

Taxes and other expenses declined by 55.7% during 2019, primarily due to a decrease in other tax expenses, as a result of a 

decline in other revenues to which other taxes are associated, and a decrease in expenses for fines. 

Other Operating Income (Expenses), Net 

Other operating expenses, net was R$7 million during 2019, consisting primarily of the effects the accounting recognition during 

2019 of R$1,518 million of PIS and COFINS credits as the result of a final and unappealable court decision permitting us to deduct 
ICMS from our tax base for the purposes of calculation PIS and COFINS and the recovery of previous overpayments of PIS and 
COFINS, the effects of which were partially offset by (1) the recognition of R$1,231 million of expenses for provisions related to the 
recognition of onerous contract arising from the provision of satellite capacity, and (2) the derecognition during 2019 of R$167 million 
related to the reconciliation of tax credits and tax incentives from prior periods that we do not expect to be realized. 

Other operating expenses, net was R$5,016 million during 2018 consisting primarily of (1) the recognition of R$4,884 million of 

expenses for provisions related to the recognition of onerous contract for the supply of submarine cable capacity, and (2) the recognition 
of R$109 million of revenue from the reversal of a provision for contingencies due to the reprocessing of the provision estimate model 
considering the new profile for closing the lawsuits in a new context after approval and ratification of the RJ Plan. 

Operating Profit before Financial Expenses, Net, and Taxes 

As a result of the foregoing, our Telecommunications in Brazil segment recorded operating loss before financial expenses, net, and 

taxes of R$2,864 million during 2019 compared to operating profit before financial expenses, net, and taxes of R$5,185 million during 
2018. As a percentage of net operating revenue, the operating loss before financial expenses, net, and taxes of our Telecommunications 
in Brazil segment was 14.4% during 2019 and operating loss before financial expenses, net, and taxes of our Telecommunications in 
Brazil segment was 23.7% during 2018. 

Operating expenses of our other operations increased by 6.1% to R$300 million during 2019 from R$283 million during 2018. 

The operating loss before financial expenses, net, and taxes of our other operations increased by 36.9% to R$113 million during 2019 
from R$83 million during 2018. As a percentage of net operating revenue, the operating loss before financial expenses, net, and taxes of 
our other operations was 60.7% during 2019 and 41.4% during 2018. 

Our consolidated operating loss before financial expenses, net, and taxes declined by 43.5% to R$2,977 million during 2019 from 

R$5,268 million during 2018. As a percentage of net operating revenue, operating loss before financial expenses, net, and taxes was 
14.8% during 2019 and 23.9% during 2018. 

93 

Financial Expenses, Net 

Financial Income 

Financial income declined by 91.4% to R$2,662 million during 2019 from R$30,950 million during 2018, primarily due to (1) our 

recognition of the fair value of third-party borrowings and financing arising from the impacts of the ratification of the RJ Plan of 
R$49 million during 2019 compared to R$13,290 million during 2018, (2) our recording no gains or losses on our restructuring of our 
third-party borrowings during 2019 compared to our recording a R$11,055 million gains as a result of the novation of the debt 
represented by the Defaulted Bonds, calculated pursuant to the RJ Plan, during 2018, (3) our recording reversal of interest and other 
income of R$170 million during 2019 compared to R$4,080 million, primarily as a result of the reversal of the interest expenses on debt 
included in the RJ Plan, adjusted in the period prior to the Brazilian Confirmation Date, of R$3,013 million and adjustment of trade 
payables and default payment to present value of R$877 million, during 2018, and (4) our recording inflation adjustment and foreign 
exchange difference on the fair value adjustment of R$334 million during 2019 compared to R$1,399 million during 2018. 

The effects of these factors was partially offset by our recording interest and inflation adjustment to other assets of 

R$1,922 million during 2019, primarily consisting of R$2,100 million related to the monetary restatement on PIS and COFINS credits 
resulting from the exclusion of ICMS from its calculation base and the recovery of previous overpayments of PIS and COFINS, 
compared to interest and inflation adjustment to other assets of R$809 million during 2018. 

Financial Expenses 

Financial expenses increased by 102.0% to R$8,772 million during 2019 from R$4,342 million during 2018, primarily as a 

result of: 

•

•

•

•

•

our recording interest expenses on borrowings and debentures payable to third parties of R$1,618 million during 2019 
compared to our recording a reversal of interest expenses on borrowings and debentures payable to third parties of 
R$1,793 million, primarily as a result of the reversal of interest on debt included in the RJ Plan of R$3,115 million, 
partially offset by interest expenses on borrowings and debentures payable to third parties of R$1,362 million, during 2018; 

our recording reversals of inflation adjustments to provisions of R$1,620 million during 2019 compared to R$227 million 
during 2018, principally as a result of (1) our revision of the methodology used to calculate the provisions for losses in 
labor lawsuits and civil lawsuits during 2019 due to the revisions to our estimate model as a result of the history of 
terminations of lawsuits under the RJ Plan and our increased accumulated experience with estimating these losses, and 
(2) our reversal of a portion of our provision for contingencies and the related inflation adjustment during 2019 as a result 
of the revisions to our estimate model to take into account the new profile and history of discontinuation of lawsuits in the 
context of the approval and ratification of the RJ Plan; 

our recording R$949 million in interest on leases during 2019 as a result of our implementation of IFRS 16 on January 1, 
2019; 

a 48.2%, or R$603 million, increase in interest on and inflation adjustment to other liabilities to R$1,854 during 2019 from 
R$1,251 million during 2018, principally as a result of our recording R$742 million of exchange rate loss and amortization 
of deferred gains relating to the present value adjustment of our onerous obligation recorded at the end of 2018; and 

our recording a R$238 million loss on cash investments classified as held-for-sale during 2019, primarily as a result of a 
R$404 million loss recorded based on our revision of the fair value of the cash investment and dividends receivable in 
Unitel, the effects of which were partially offset by a R$165 million exchange rate gain due to the 4.0% depreciation of the 
real against the U.S. dollar during this period, compared to a R$293 million gain during 2018, principally as a result of 
(1) a R$829 million exchange rate gain due to the 17.1% depreciation of the real against the U.S. dollar, during this period, 
and (2) R$142 million recorded with respect to our portion of dividends approved by Unitel related to Unitel’s 2017 fiscal 
year, the effects of which were partially offset by a R$678 million loss recorded based on our revision of the fair value of 
the cash investment and the revision of the recoverable amount of dividends receivable from Unitel; 

94 

The effects of these factors were partially offset by a 74.3%, or R$1,854 million, decline in inflation and exchange gains on third-
party borrowings to R$640 million during 2019 from R$2,494 million during 2018, principally as a result of the positive impact on our 
U.S. dollar-denominated debt of the 4.0% depreciation of the real against the U.S. dollar during 2019 as compared to the 17.1% 
depreciation of the real against the U.S. dollar during 2018, as well as our recording capital gains associated to the novation of debts 
arising on the Defaulted Bonds of R$555 million during 2019. 

Income Tax and Social Contribution 

The composite corporate statutory income tax and social contribution rate was 34% during 2019 and 2018. We recorded an 
income tax and social contribution expense of R$8 million during 2019 compared to an income tax and social contribution benefit of 
R$3,275 million during 2018. The effective tax rate applicable to our loss before taxes was (0.1)% during 2019 and the effective tax 
rate applicable to our profit before taxes was (15.3)% during 2018. The table below sets forth a reconciliation of the composite 
corporate statutory income tax and social contribution rate to our effective tax rate for each of the periods presented. 

Composite corporate statutory income tax and social contribution rate
Equity in investees
Tax incentives
Permanent Deductions (add-backs)
Reversal of (allowance for) impairment losses on deferred tax assets
Tax effects of deferred tax assets of foreign subsidiaries
Effective rate

Year Ended
December 31,

2019
34.0% 
0.0
0.0
(3.4) 
(27.2) 
(3.4) 
(0.1)% 

2018
34.0% 
0.0
0.0
(62.3) 
12.9
0.0
(15.3)% 

The effective tax rate applicable to our loss before taxes was (0.1)% during 2019, resulting in a tax expense despite our generating 

a loss before taxes, primarily as a result of (1) the tax effects of a valuation allowance for impairment losses on deferred tax assets that 
were recognized for the companies that as of December 31, 2019, do not expect to generate sufficient future taxable profits against 
which these tax assets could be offset, which resulted in a decline in our tax assets by R$2,474 million and reduced the effective tax rate 
applicable to our loss before taxes by 27.2%, (2) the tax effects of permanent add-backs, mostly as a result of the effects of the 
recognition of the amortization of deferred gains relating to the fair value adjustment due to the restructured liabilities after 
confirmation of the RJ Plan, which reduced the effective tax rate applicable to our loss before taxes by 3.4%, and, (3) the tax effects of 
unrecognized deferred tax assets regarding foreign subsidiaries that are not eligible to recognize tax credits on tax loss carryforwards, 
which reduced the effective tax rate applicable to our loss before taxes by 3.4%. 

The effective tax rate applicable to our income before taxes was (15.3)% during 2018, resulting in a tax benefit despite our 
generating income before taxes, primarily as a result of permanent deductions, mostly as a result of the effects of the novation of our 
debt obligations due to the confirmation of the RJ Plan, which reduced our effective tax rate by 62.3%. The effects of this factor was 
partially offset by the tax effects of a valuation allowance for impairment losses on deferred tax assets, which resulted in a decline in 
our tax assets by R$2,757 million, that were recognized for the companies that as at December 31, 2018, do not expect to generate 
sufficient future taxable profits against which these tax assets could be offset, which increased our effective tax rate by 12.9%. 

Profit (Loss) 

As a result of the foregoing, we recorded consolidated loss of R$9,095 million during 2019 compared to consolidated profit of 
R$24,616 million 2018. As a percentage of net operating revenue, our loss was 45.2% during 2019 compared to profit of 111.6% during 
2018. 

95 

Year Ended December 31, 2018 Compared with Year Ended December 31, 2017 

The following table sets forth the components of our consolidated statement of operations, as well as the percentage change from 

the prior year, for the years ended December 31, 2018 and 2017. 

Net operating revenue
Cost of sales and services
Gross profit
Operating income (expenses)

Selling expenses
General and administrative expenses
Other operating income (expenses), net

Operating loss before financial expenses, net, and taxes
Financial income (expenses), net
Income (loss) before taxes
Income tax and social contribution
Net income (loss)

n.m. Not meaningful. 

Net Operating Revenue 

Year ended December 31,
2018
2017
(in millions of reais, except percentages)
R$22,060
(16,179)
5,881

R$23,790
(15,669)
8,121

(7.3)
3.3
(27.6)

% Change

(3,853)
(2,739)
(4,557)
(5,268)
26,609
21,341
3,275
R$24,616

(4,103)
(3,137)
(3,242)
(2,361)
(3,197)
(5,558)
(1,099)
R$(6,656)

(6.1)
(12.7)
40.6
123.1
n.m
n.m.
n.m.
n.m.

The following table sets forth the components of our net operating revenue, as well as the percentage change from the prior year, 

for the years ended December 31, 2018 and 2017. 

Telecommunications in Brazil Segment:
Residential customer services:

Residential fixed-line services
Broadband services
Pay TV services
Fixed-line interconnection

Personal mobility services

Mobile telephony services
Mobile interconnection
Sales of handsets, SIM cards and other accessories

B2B services
Other services

Other operations(1)
Net operating revenue

Year ended December 31,
2017
2018
(in millions of reais, except percentages)

% Change

R$4,170
2,423
1,755
53
8,402

6,608
448
195
7,250
5,981
227
21,860
200
R$22,060

R$4,881
2,642
1,578
71
9,171

6,915
500
230
7,645
6,486
256
23,557
233
R$23,790

(14.6)
(8.3)
11.2
(24.6)
(8.4)

(4.4)
(10.4)
(15.1)
(5.2)
(7.8)
(11.2)
(7.2)
(14.0)
(7.3)

(1)

Other operations includes the net operating revenue of Africatel. 

Net operating revenue of our Telecommunications in Brazil segment declined by 7.2% during 2018, principally due to an 8.4% 

decline in net operating revenue from residential services, a 7.8% decline in net operating revenue from B2B services, and a 5.2% 
decline in net operating revenue from personal mobility services. 

96 

Net Operating Revenue from Residential Customer Services 

Net operating revenue from residential customer services represented 38.1% of our net operating revenue during 2018. Net 
operating revenue from residential services declined by 8.4%, primarily due to (1) the 7.2% decline in the number of residential RGUs, 
(2) the decline in voice traffic, and (3) the reduction in TU-RL and TU-RIU fixed line interconnection tariffs and VC fixed-to-mobile 
tariffs in February 2017 and February 2018. These effects were partially offset by the 0.6% increase in the average monthly net 
residential revenue per user to R$80.0 during 2018 from R$79.6 during 2017, primarily due to an increase in broadband and Pay-TV 
revenues. 

Net Operating Revenue from Residential Fixed-Line Services 

Net operating revenue from residential fixed-line services declined by 14.6%, primarily due to a 10.4% decline in the number of 

residential fixed lines in service to 8.3 million as of December 31, 2018 from 9.2 million as of December 31, 2017, as a result of the 
general trend in the Brazilian telecommunications industry to substitute mobile services in place of local fixed-line services and the 
corresponding reduction in voice service traffic. The effects of these factors were partially offset by the migration of our fixed-line 
customer base to convergent service offerings and other plans offering unlimited minutes of usage, which generate greater revenue per 
user. 

Net Operating Revenue from Broadband Services 

Net operating revenue from residential broadband services declined by 8.3%, primarily as a result of (1) a 6.8% decline in the 
number of our residential ADSL subscribers to 4.9 million as of December 31, 2018 from 5.2 million as of December 31, 2017, and 
(2) a 5.4% decline in the average net operating revenue per subscriber from broadband services. As of December 31, 2018, our xDSL 
subscribers represented 58.4% of our total residential fixed lines in service and subscribed to plans with an average speed of 9.8 Mbps 
as compared to 55.8% of our total residential fixed lines in service at an average speed of 8.3 Mbps as of December 31, 2017. 

Net Operating Revenue from Pay-TV Services 

Net operating revenue from residential Pay-TV services increased by 11.2%, primarily as a result of a 6.1% increase in the number 

of our residential Pay-TV subscribers to 1.59 million as of December 31, 2018 from 1.50 million as of December 31, 2017, and a 1.5% 
increase in the average net operating revenue per subscriber, principally as a result of the shift in the our sales mix towards more 
comprehensive packages of channels. As of December 31, 2018, our Pay-TV subscribers represented 19.2% of our total residential 
fixed lines in service as compared to 16.2% of our total residential fixed lines in service as of December 31, 2017. 

Net Operating Revenue from Personal Mobility Services 

Net operating revenue from Personal Mobility Services represented 32.9% of our net operating revenue during 2018. Net 
operating revenue from Personal Mobility Services declined by 5.2%, primarily due to a 4.4% decline in revenue from mobile 
telephony services. 

Net Operating Revenue from Mobile Telephony Services 

Net operating revenue from mobile telephony services declined by 4.4%, primarily due to an 8.8% decline in the number of 
mobile customers that subscribe to our prepaid plans to 27.3 million as of December 31, 2018 from 29.9 million as of December 31, 
2017, principally as a result of (1) Brazil’s high unemployment rate as our sales net additions of prepaid subscribers is closely correlated 
to movements in the unemployment rate, (2) the migration of prepaid customers in Brazil to the use of a single SIM card as operators 
have increased the offer of “all-net” plans following the successive reductions of the MTR tariffs, and (3) our strict disconnection policy 
for inactive customers, which is designed to reduce fee payments that we must make for each active account. 

The effects of these declines were partially offset by (1) a 1.7% increase in average monthly net revenue per user, primarily as a 

result of an improvement in the profile of our customer base, and (2) a 15.0% increase in the number of mobile customers that subscribe 
to our postpaid plans to 7.7 million as of December 31, 2018 from 6.7 million as of December 31, 2017. During 2018, data revenue 
represented 71.7% of net operating revenue from mobile telephony services compared to 53.9% during 2017. 

97 

Net Operating Revenue from Interconnection to Our Mobile Network 

Mobile interconnection revenue declined by 10.4% during 2018, primarily as a result of the reduction in MTR tariffs in February 

2017 and February 2018, the effects of which were partially offset by an increase in interconnection traffic. 

Net Operating Revenue from Sales of Handsets, SIM Cards and Other Accessories 

Revenue from handsets, SIM cards and other accessories declined by 15.1% during 2018, primarily as a result of the reduction in 

sales volume of handsets due to our policy of not subsidizing the sale of this product. 

Net Operating Revenue from B2B Services 

Net operating revenue from B2B services represented 27.1% of our net operating revenue during 2018. Net operating revenue 

from B2B services declined by 7.8%, primarily as a result of (1) lower voice traffic, following the natural market trend, (2) the 
reduction in MTR tariffs and VC fixed-to-mobile tariffs in February 2017 and February 2018, (3) the slowdown in Brazilian economic 
activity, which has led to efforts by corporate and government customers to reduce costs, including telecommunications services costs, 
and has led to the downsizing or closing of many of our SME customers, and (4) market perceptions of our company during our RJ 
Proceedings which made it difficult for us to enter into new agreements with corporate customers. 

The total number of our B2B customers increased by 3.3% to 6.7 million as of December 31, 2018 from 6.5 million as of 
December 31, 2017, as the 15.3% increase in B2B mobile customers more than offset the 3.5% decline in B2B fixed-line customers. 

Operating Expenses 

We have presented the discussion below of our operating expenses based on the classification of operating expenses presented in 

note 5 of our audited consolidated financial statements. The following table sets forth the components of our operating expenses, as well 
as the percentage change from the prior year, for the years ended December 31, 2018 and 2017. 

Third-party services
Depreciation and amortization
Rental and insurance
Personnel
Network maintenance services
Interconnection
Provision for contingencies
Expected losses on trade receivables
Advertising and publicity
Handsets and other costs
Impairment losses
Taxes and other expenses
Other operating income (expenses), net
Total cost of sales and services

n.m. Not meaningful. 

% Change

Year Ended December 31,
2017
2018
(in millions of reais, except percentages)
R$5,925
5,811
4,200
2,594
1,104
658
202
697
382
196
291
250
(5,016)
R$27,328

R$6,221
5,109
4,163
2,791
1,252
778
469
692
414
223
(4,747)
543
(8,243)
R$26,151

(4.8)
13.7
0.9
(7.1)
(11.8)
(15.4)
(56.9)
0.8
(7.6)
(12.1)
n.m.
(54.0)
(39.1)
4.5

Operating expenses increased by 4.5% during 2018, principally due to (1) impairment losses of R$292 million recorded in 2018 
compared to a reversal of impairment losses of R$4,701 million in 2017, and (2) a 13.7%, or R$702 million, increase in depreciation 
and amortization expense. The effects of these factors were partially offset by a 38.8%, or R$3,180 million, decline in other operating 
income, net, and to a lesser degree: 

•

•

•

•

•

a 4.8%, or R$297 million, decline in third-party service costs; 

a 54.0%, or R$293 million, decline in taxes and other expenses; 

a 7.1%, or R$197 million, decline in personnel expenses; 

an 11.8%, or R$147 million, decline in network maintenance service costs; and 

a 15.4%, or R $120 million, decline in interconnection costs. 

98 

Third-Party Services 

Third-party service costs declined by 4.8% during 2018, primarily as a result of lower selling expenses, information technology 
expenses and call center expenses as a result of our adoption of our new customer care model and, to a lesser extent the deferral of a 
portion of our selling expenses as a result of our implementation of ASC 606 for periods ending after January 1, 2018. The effects of 
these factors were partially offset by higher TV content costs as a result of the growth of our Pay-TV customer base and adjustments in 
contractual terms by some of our content providers, and by increased electricity costs as a result of the applicable electricity tariffs. 

Depreciation and Amortization 

Depreciation and amortization costs increased by 13.7% during 2018, primarily as a result of the growth of our data and mobile 

network due to our strategy of modernization of the core network focusing on transmission and transport infrastructure, which has 
increased the amount of depreciable property, plant and equipment and amortizable license. 

Rental and Insurance 

Rental and insurance costs increased by 0.9% during 2018, primarily as a result of an increase in reais of certain rental expenses 

denominated in U.S. dollars as a result of the depreciation of the real against the U.S. dollar during 2018, particularly expenses relating 
to our agreements with GlobeNet and our lease of capacity on the SES-6 satellite. 

Personnel 

Personnel expenses (including employee benefits and social charges and employee and management profit sharing) declined by 
7.1% during 2018, primarily as a result of initiatives that we have implemented to promote greater efficiency and productivity as well as 
stricter cost controls related in personnel expenses. 

Network Maintenance Services 

Network maintenance services costs declined by 11.8% during 2018, primarily as a result of a lower number of maintenance 

incidents as a result of our initiatives focused on preventive actions and productivity improvements, which have been increasing the 
efficiency of field operations, as well as efficiency gains arising from the digitalization of processes and customer service. 

Interconnection 

Interconnection costs declined by 15.4% during 2018, primarily as a result of the declines in MTR tariffs and the TU-RL and 
TU-RIU interconnection tariffs that were implemented in February 2018 and February 2017, the effects of which were partially offset 
by an increase in interconnection traffic. 

Provision for Contingencies 

Provision for contingencies declined by 56.9% during 2018, primarily as a result of our reversal of a portion of our provision for 

contingencies and the related inflation adjustment due to the reprocessing of the provision estimation model taking into account the new 
profile and history of discontinuation of lawsuits in the context of the approval and ratification of the RJ Plan. 

Expected Losses on Trade Receivables 

Expected losses on trade receivables increased by 0.8% during 2018, primarily as a result of our revision of the assumptions that 
we use in determining our expected losses on trade receivables. During 2018, expected losses on trade receivables represented 3.2% of 
our net operating revenue compared to 2.9% during 2017. 

99 

Advertising and Publicity 

Advertising and publicity expenses declined by 7.6% during 2018, primarily as a result of a decline in the volume of our 

advertising campaigns. 

Handsets and Other Costs 

Handsets and other costs declined by 12.1% during 2018, primarily due to the lower volume of handset sales. 

Impairment Losses 

We recorded impairment losses of R$292 million during 2018 compared to a reversal of impairment losses of R$4,747 million 
during 2017. Impairment losses in 2018 consisted of a supplementary adjustment to the recognized allowance for impairment losses 
related to expected future profitability of assets with finite useful lives. The reversal of impairment losses in 2017 consisted of the 
partial reversal of impairment losses related to the expected future profitability of assets with finite useful lives, due to the scenarios and 
financial indicators taken into consideration in the cash flows from the RJ Plan. 

Taxes and Other Expenses 

Taxes and other expenses declined by 54.0% during 2018, primarily due to a decrease in other tax expenses, as a result of a 

decline in other revenues to which other taxes are associated, and a decrease in expenses for fines. 

Other Operating Expenses, Net 

Other operating expenses, net declined by 38.8% during 2018, primarily as a result of the effects of non-recurring expenses, which 
occurred during 2017, related to unrecoverable tax, write-off of other assets and other expenses due to reconcile accounting balances as 
part of the RJ Proceedings. 

Operating Income (Loss) before Financial Expenses, Net, and Taxes 

As a result of the foregoing, the operating loss before financial expenses, net, and taxes of our Telecommunications in Brazil 
segment increased by 126.3% to R$5,185 million during 2018 from R$2,291 million during 2017. As a percentage of net operating 
revenue, the operating loss before financial expenses, net, and taxes of our Telecommunications in Brazil segment was 23.7% during 
2018 and 9.7% during 2017. 

Operating expenses of our other operations declined by 6.5% to R$283 million during 2018 from R$303 million during 2017, 
principally as a result of the disposition of our interest in MTC in January 2017. The operating loss before financial expenses, net, and 
taxes of our other operations increased by R$13 million to R$83 million during 2018 from R$70 million during 2017. As a percentage 
of net operating revenue, the operating loss before financial expenses, net, and taxes of our other operations was 41.4% during 2018 
compared to 30.0% during 2017. 

Our consolidated operating loss before financial expenses, net, and taxes increased by 123.1% to R$5,268 million during 2018 
from R$2,361 million during 2017. As a percentage of net operating revenue, operating loss before financial expenses, net, and taxes 
was 23.9% during 2018 and 9.9% during 2017. 

100 

Financial Expenses, Net 

Financial Income 

Financial income increased to R$30,950 million during 2018 from R$7,136 million during 2017, primarily due to (1) our 

recording a R$11,055 million gain on our restructuring of our third-party borrowings during 2018 as a result of the novation of the debt 
represented by the Defaulted Bonds, calculated pursuant to the RJ Plan, compared to no gains or losses recorded during 2017, (2) an 
increase in adjustment to fair value of third-party borrowings and financing by 127.7% to R$13,290 million during 2018, principally 
related to fair value adjustments of our third-party borrowings, from R$4,873 million during 2017, principally related to the revision of 
the calculations of the provisions for contingencies related to administrative proceedings and lawsuits involving ANATEL, (3) an 
increase in the reversal of other interest and other income to R$4,080 million during 2018, principally as a result of the reversal of the 
interest expenses on debt included in the RJ Plan, adjusted in the period prior to the Brazilian Confirmation Date, of R$3,013 million 
and adjustment of trade payables and default payment to present value of R$877 million, from R$500 million during 2017, and (4) our 
recording a R$1,399 million inflation adjustment and foreign exchange difference on the fair value adjustment. 

Financial Expenses 

Financial expenses declined by 58.0% to R$4,342 million during 2018 from R$10,333 million during 2017, primarily as a 

result of: 

•

•

•

•

•

our recording of a reversal of interest expenses on borrowings and debentures payable to third parties of R$1,793 million, 
primarily as a result of the reversal of interest on debt included in the RJ Plan of R$3,115 million, partially offset by interest 
expenses on borrowings and debentures payable to third parties of R$1,362 million, during 2018 compared to our recording 
interest expenses on borrowings and debentures payable to third parties of R$3,594 million during 2017; 

a 49.9% decline in interest on and inflation adjustment to other liabilities to R$789 million during 2018 from 
R$1,554 million during 2017, principally due to the commencement of our participation in the Tax Recovery Program 
(REFIS) in May 2017; 

our recording of a gain on held-for-sale financial assets of R$293 million during 2018, primarily as a result of (i) the 
R$829 million exchange gain rate due to the 17.1% depreciation of the real against the U.S. dollar during 2018, and 
(ii) R$142 million recorded with respect to our portion of dividends approved by Unitel related to Unitel’s 2017 fiscal year, 
the effects of which were partially offset by a R$678 million loss recorded based on our revision of the fair value of the 
cash investment and the revision of the recoverable amount of dividends receivable from Unitel, compared to a loss on 
held-for-sale financial assets of R$267 million during 2017, primarily as a result of the loss recorded based on our revision 
of the recoverable amount of dividends receivable from Unitel, the fair value of the cash investment in Unitel and exchange 
losses rate related to the depreciation of the Angolan Kwanza against the U.S. dollar and the real during 2017; 

a 66.4% decline in reversals of inflation adjustment of provisions for contingencies to R$227 million during 2018 from 
R$675 million, primarily as a result of our reversal of a portion of our provision for contingencies and the related inflation 
adjustment due to the reprocessing of the provision estimation model taking into account the new profile and history of 
discontinuation of lawsuits in the context of the approval and ratification of the RJ Plan, during 2017; and 

a 14.6% decline in inflation adjustment to and exchange losses on third-party borrowings to R$2,494 million during 2018 
from R$2,920 million during 2017, principally as a result of our recording capital gains associated with the novation of 
debts arising on the Defaulted Bonds of R$555 million during 2018. 

The effects of these factors were partially offset by (1) our recording a R$760 million adjustment to fair value to the amortization of 
deferred gains during 2018 compared to no gains or losses recorded during 2017, and (2) a 70.0%, or R$358 million, increase in tax on 
financial transactions and bank fees. 

101 

Income Tax and Social Contribution 

The composite corporate statutory income tax and social contribution rate was 34% in each of the years ended December 31, 2018 

and 2017. We recorded an income tax and social contribution benefits of R$3,275 million during 2018 and an income tax and social 
contribution expense of R$1,099 million during 2017. The effective tax rate applicable to our income before taxes was (15.3)% during 
2018 and the effective tax rate applicable to our loss before taxes was (19.8)% during 2017. The table below sets forth a reconciliation 
of the composite corporate statutory income tax and social contribution rate to our effective tax rate for each of the periods presented. 

Composite corporate statutory income tax and social contribution rate
Equity in investees
Tax incentives
Permanent deductions (add-backs)
Reversal of (allowance for) impairment losses on deferred tax assets
Tax effects of deferred tax assets of foreign subsidiaries
Effective rate

Year Ended December 31,

2018

2017

34.0%
0.0
0.0
(62.3)
12.9
0.0
(15.3)%

34.0%
0.0
0.3
2.7
(48.9)
(7.8)
(19.8)%

The effective tax rate applicable to our income before taxes was (15.3)% during 2018, resulting in a tax benefit despite our 
generating income before taxes, primarily as a result of permanent deductions, mostly as a result of the effects of the novation of our 
debt obligations due to the confirmation of the RJ Plan, which reduced our effective tax rate by 62.3%. The effects of this factor was 
partially offset by the tax effects of a valuation allowance for impairment losses on deferred tax assets, which resulted in a decline in 
our tax assets by R$2,757 million, that were recognized for the companies that as at December 31, 2018, do not expect to generate 
sufficient future taxable profits against which these tax assets could be offset, which increased our effective tax rate by 12.9%. 

The effective tax rate applicable to our loss before taxes was (19.8)% during 2017, resulting in a tax expense, primarily as a result 

of (1) tax effects of a valuation allowance for impairment losses on deferred tax assets, which resulted in a decline in our tax assets by 
R$2,718 million, that were recognized for the companies that as at December 31, 2017, do not expect to generate sufficient future 
taxable profits against which these tax assets could be offset, which reduced the effective tax rate applicable to our loss before taxes by 
48.9% (effectively increasing our tax expense), and (2) the tax effects of unrecognized deferred tax assets of foreign subsidiaries that 
are not eligible to recognize tax credits on tax loss carryforwards, which reduced the effective tax rate applicable to our loss before 
taxes by 7.8% (effectively increasing our tax expense). 

Profit (Loss) 

As a result of the foregoing, we recorded profit of R$24,616 million during 2018 compared to a loss of R$6,656 million during 

2017. As a percentage of net operating revenue, our profit was 111.6% during 2018 compared to a loss of 28.0% during 2017. 

102 

Liquidity and Capital Resources 

Our principal cash requirements have historically consisted of the following: 

•

•

•

•

working capital requirements; 

servicing of our indebtedness; 

capital expenditures related to investments in operations, expansion of our networks and enhancements of the technical 
capabilities and capacity of our networks; and 

dividends on our shares, including in the form of interest attributable to shareholders’ equity. 

Under our by-laws, unless our board of directors deems it inconsistent with our financial position, payment of dividends is 
mandatory. Notwithstanding the requirements of our by-laws, under Section 10.1 of the RJ Plan, Oi and the other RJ Debtors are 
prohibited from declaring or paying dividends, interest on shareholders’ equity or other forms of return on capital or making any other 
payment or distribution on or related to their shares (including any payment related to a merger or consolidation) until the sixth 
anniversary of the date of the Brazilian Confirmation Date. After the sixth anniversary of the Brazilian Confirmation Date, Oi and the 
other RJ Debtors will be permitted to declare or pay dividends, interest on shareholders’ equity or other forms of return on capital or 
make any other payment or distribution on or related to their shares (including any payment related to a merger or consolidation) if the 
ratio of Oi’s consolidated net debt (defined as Financial Credits, minus Cash Balance (in each case as defined in the RJ Plan)) to 
EBITDA (as defined in the RJ Plan) for the fiscal year ended immediately prior to any such declaration or payment is less than or equal 
to 2 to 1. The restrictions of the payment of dividends and other distributions described in this paragraph are subject to certain 
exceptions, as described under “Item 8. Financial Information—Dividends and Dividend Policy.” 

The restrictions of the payment of dividends and other distributions described above are subject to the following exceptions: 

•

•

•

dividends, return on capital or other distributions made between the RJ Debtors; 

payments by Oi and the other RJ Debtors to dissenting shareholders, according to applicable law, carried out after the 
Brazilian Confirmation Date; and 

any payment of dividends made in accordance with the RJ Plan. 

There shall not be any restriction to the distribution of dividends under the RJ Plan after the full payment of the Financial Credits. 

Pursuant to Section 10.2.1 of the RJ Plan, if at any time any two of Standard & Poor’s, Moody’s and Fitch rate Oi as investment 

grade and no default occurs, the restrictions on distributions imposed by Section 10.1 of the RJ Plan will be suspended. However, if one 
of these rating agencies, or both of them, subsequently cancels or downgrades Oi’s rating, then the suspended restrictions will be 
reinstated. 

Our principal sources of liquidity have traditionally consisted of the following: 

•

•

•

cash flows from operating activities; 

short-term and long-term loans; and 

sales of debt securities in domestic and international capital markets. 

103 

As a result of the commencement of our RJ Proceedings in June 2016, our access to short-term and long-term loans and our ability 
to sell debt securities in domestic and international capital markets was substantially curtailed. However, in February 2020, we returned 
to the domestic capital markets with the subscription of an aggregate amount of R$2,500 million of Oi Mobile’s non-convertible 
debentures. 

Our operations generated cash flows during the years ended December 31, 2019, 2018 and 2017 of R$2,312 million, 

R$2,863 million and R$4,402 million, respectively. Our capital expenditures during the years ended December 31, 2019, 2018 and 
2017 were R$7,426 million, R$5,246 million and R$4,344 million, respectively. We believe that our continued program of capital 
expenditures is necessary in order for us to operate in the competitive environment for telecommunications services in Brazil. As our 
cash flow generated from our operations has not been sufficient to meet the demands of our investing and financing activities, our 
balances of cash and cash equivalents have declined as of December 31, 2019, 2018 and 2017. 

As of December 31, 2019, our consolidated cash and cash equivalents and cash investments amounted to R$2,266 million. As of 

December 31, 2019, we had working capital (consisting of current assets less current liabilities, excluding assets held-for-sale and 
liabilities of assets-held-for-sale) of R$2,261 million. 

Subsequent to December 31, 2019, we generated cash flows from investing activities through the sale on January 24, 2020 by 
Africatel of all of its shares in PT Ventures for an aggregate purchase price of US$1 billion and we generated cash flows from financing 
activities through the subscription in February 2020 of an aggregate amount of R$2,500 million of Oi Mobile’s non-convertible 
debentures. 

We anticipate that we will be required to spend approximately R$7,358 million to meet our long-term contractual obligations and 

commitments during the years ending December 31, 2020 and 2021. We expect to use proceeds from our sale of non-core assets, 
including the sale of PT Ventures and the sale of our property in Botafogo, proceeds from borrowings from Brazilian and international 
financial institutions under new export credit facilities, proceeds from Oi Mobile’s sale of its non-convertible debentures, together with 
our operating cash flows and our cash and cash equivalents and short-term cash investments to fund our capital expenditures. 

The RJ Plan permits us to seek to borrow up to R$2 billion under new export credit facilities. In the absence of funds obtained 
under new credit export facilities and from additional non-core asset sales, we may have insufficient funds to implement our capital 
expenditure program and modernize our infrastructure, which could result in a significant deterioration of our ability to generate cash 
flows from operating activities. 

We have prepared our audited consolidated financial statements under the assumption that we will continue as a going concern 
and in compliance with the legal requirements applicable to a judicial reorganization. See”— Financial Presentation and Accounting 
Policies— Presentation of Financial Statements.” Our company has been successfully discharging the obligations set forth in the RJ 
Proceedings and even though there are no indications in this regard, we emphasize that these conditions and circumstances indicate, by 
their own nature, uncertainties that may affect the success of the RJ Proceedings and possibly cast doubts as to our ability to continue as 
a going concern. 

As of the date of this annual report, we have not been able to quantify any material impacts related to COVID-19 and it is too soon 
to accurately determine the extent of its medium- and long-term impacts on the global and Brazilian economic scenarios. However, as it 
is not possible yet to predict the duration and effects of this crisis, there is a risk of material impacts on our operations and sales, 
particularly our FTTH network expansion. For more details see “—Principal Factors Affecting Our Financial Condition and Results of 
Operations—Potential Effects of the COVID-19 Pandemic.” 

Additionally, our debt instruments with BNDES contain financial covenants that require Oi to maintain five specified financial 

ratios, measured on a quarterly basis. Under these debt instruments, BNDES has the right to accelerate the debt if, at the date the 
financial covenants are tested, we are not in compliance with any two of these ratios. At December 31, 2019, we were in compliance 
with these financial covenants. 

104 

As a result of the depreciation of the real subsequent to December 31, 2019, partially due to the COVID-19 pandemic and the 

public health measures adopted to combat the pandemic in Brazil and internationally, and the related effects on our U.S. dollar-
denominated indebtedness and interest expenses, we believed that it was probable that as of March 31, 2020, we would not be in 
compliance with more than one of these financial ratios. In anticipation of these ratio breaches, on March 30, 2020 we obtained a 
waiver from BNDES. 

Cash Flow 

The following table sets forth certain information about our consolidated cash flows for the years ended December 31, 2019, 2018 

and 2017. 

Net cash generated (used) in operating activities
Net cash (used) generated in investing activities
Net cash (used) generated in financing activities
Foreign exchange differences on cash equivalents
Net decrease in cash and cash equivalents
Cash and cash equivalents at the beginning of the year
Cash and cash equivalents at the end of the year

2019

R$ 2,312

Year ended December 31,
2018
(in millions of reais)
R$ 2,863

2017

R$ 4,402

(6,851) 
2,236
—
(2,303) 
4,385
R$ 2,082

(4,917) 
(424) 
1

(2,477) 
6,863
R$ 4,385

(4,422) 
(692) 
11
(701) 
7,563
R$ 6,863

Our primary source of operating funds has historically been cash flow generated from our operations and we have financed our 

investments in property, plant and equipment through the use of bank loans, vendor financing, capital markets and other forms of 
financing. Our access to new funds to finance our investments in property, plant and equipment in the form of bank loans, vendor 
financing, capital markets and other forms of financing was substantially curtailed following the commencement of our RJ Proceedings 
in June 2016. However, in February 2020, we returned to the domestic capital markets with the subscription of an aggregate amount of 
R$2,500 million of Oi Mobile’s non-convertible debentures. As our cash flow generated from our operating activities was not sufficient 
to meet the demands of our investing and financing activities during 2017 and 2018, our balances of cash and cash equivalents declined 
as of December 31, 2018 and 2017. As our cash flow generated from our operating and financing activities were not sufficient to meet 
the demands of our investing activities, our balances of cash and cash equivalents declined as of December 31, 2019. 

Cash Flows for the Year Ended December 31, 2019 

Cash Flows Provided by Operating Activities 

Net cash provided by operating activities was R$2,312 million during the year ended December 31, 2019 compared to loss before 
taxes of R$9,087 million, primarily as a result of (1) the effects of our incurrence of non-cash depreciation and amortization expenses of 
R$6,874 million, (2) the effects of our incurrence of losses on non-cash charges, interest income, inflation adjustments and exchange 
differences of R$3,607 million, (3) the effects of our incurrence of non-cash impairment losses of R$2,111 million, (4) the effects of our 
incurrence of non-cash inflation adjustments to provisions of R$1,620 million, (5) the effects of an increase of R$1,322 million of other 
taxes on our balance sheet, (6) the effects of our incurrence of non-cash onerous obligations of R$1,231 million, and (7) the effects of 
our incurrence of non-cash present value adjustments to other liabilities of R$1,018 million. The effects of these factors were partially 
offset by the effects of our incurrence of non-cash tax recoveries of R$3,618 million. 

Cash Flows Used in Investing Activities 

Net cash used by investing activities was R$6,851 million during the year ended December 31, 2019, primarily consisting of 
investments of R$7,426 million in purchases of property, plant and equipment and intangible assets, primarily related to the expansion 
of our data communications network and IT capacity to increase the quality and capacity of our network in order to promote more 
efficient operational performance and improvements in service quality and customer experience, the effects of which were partially 
offset by (1) our realizing net redemption of judicial deposits of R$242 million, (2) our receipt of dividends of R$227 million from 
Unitel, and (3) our receipt of proceeds from the sale of investments, tangibles and intangibles of R$106 million, primarily related to a 
R$67 million gain on our sale of our interest in CVTelecom in May 2019. 

105 

Cash Flows Provided by Financing Activities 

Financing activities provided net cash of R$2,236 million during the year ended December 31, 2019, primarily consisting of the 
R$4,000 million proceeds of our issuance and sale of 3,225,806,451 Common Shares, the effects of which were partially offset by our 
incurrence of R$1,611 million of lease financing costs. 

Cash Flows for the Year Ended December 31, 2018 

Cash Flows Provided by Operating Activities 

Net cash provided by operating activities was R$2,863 million during the year ended December 31, 2018 compared to profit 

before taxes of R$21,341 million, primarily as a result of (1) the effects of our incurrence of non-cash adjustment to fair value of our 
borrowings and financings of R$13,929 million, (2) the effects of our incurrence of non-cash gain on restructuring of third-party 
borrowings of R$11,055, (3) the effects of our incurrence of non-cash gains on charges, interest income, inflation adjustments and 
exchange differences of R$2,043 million, and (4) the effects of our incurrence of non-cash present value adjustments to other liabilities 
of R$1,167 million. 

The effects of these factors were partially offset by (1) the effects of our incurrence of non-cash depreciation and amortization 

expenses of R$5,811 million, and (2) the effects of our incurrence of non-cash losses on onerous obligations of R$4,884 million. 

Cash Flows Used in Investing Activities 

Net cash used by investing activities was R$4,917 million during the year ended December 31, 2018, primarily consisting of 
investments of R$5,246 million in purchases of property, plant and equipment and intangible assets, primarily related to the expansion 
of our data communications network and IT capacity to increase the quality and capacity of our network in order to promote more 
efficient operational performance and improvements in service quality and customer experience. 

Cash Flows Used in Financing Activities 

Financing activities used net cash of R$424 million during the year ended December 31, 2018, primarily consisting of cash used 

(1) to make installment payments under our tax refinancing plan in the aggregate amount of R$265 million, and (2) to repay principal of 
R$162 million related to the mediation of payments of our borrowings and financing as a result of the RJ Proceedings. 

Cash Flows for the Year Ended December 31, 2017 

Cash Flows Provided by Operating Activities 

Net cash provided by operating activities was R$4,402 million during the year ended December 31, 2017 compared to loss before 

taxes of R$5,558 million, primarily as a result of (1) the effects of our incurrence of non-cash provisions for contingencies of 
R$7,362 million, (2) the effects of our incurrence of non-cash losses on charges, interest income, inflation adjustments and exchange 
differences of R$5,120 million, and (3) the effects of our incurrence of non-cash depreciation and amortization expenses of 
R$5,109 million. 

The effects of these factors were partially offset by (1) the effects of our incurrence of non-cash present value adjustments to other 

liabilities of R$4,873 million, and (2) the effects of our incurrence of non-cash reversals of impairment losses of R$4,747 million. 

106 

Cash Flows Used in Investing Activities 

Net cash used by investing activities was R$4,422 million during the year ended December 31, 2017. During 2017, investing 
activities which used cash primarily consisted of investments of R$4,344 million in purchases of property, plant and equipment and 
intangible assets, primarily related to the expansion of our data communications network and IT capacity to increase the quality and 
capacity of our network in order to promote more efficient operational performance and improvements in service quality and customer 
experience. 

Cash Flows Used in Financing Activities 

Financing activities used net cash of R$692 million during the year ended December 31, 2017. During 2017, we used cash 
principally (1) to purchase the remaining 50% of the shares of Rio Alto that we did not own for R$300 million, (2) to make installment 
payments under the tax refinancing plan in the aggregate amount of R$227 million, and (3) to make installment payments relating to our 
permits and concessions in the aggregate amount of R$104 million. 

Contractual Commitments 

The following table summarizes our significant contractual obligations and commitments as of December 31, 2019: 

Borrowings and financings(1)
Lease liabilities
Pension plan payables(2)
Other payables(2)
Unconditional purchase obligations(3)
Concession fees(4)
Usage rights(5)
Total

Less than
One Year

R$679
1,510
—
442
1,433
—
59
R$4,123

One to
Three Years

Payments Due by Period
Three to
Five Years
(in millions of reais)

More than
Five Years

Total

R$3,312 R$11,317 R$27,113 R$42,421
15,483
1,206
13,175
1,433
893
59
R$9,019 R$14,565 R$46,963 R$74,670

7,275
603
11,711
—
261
—

4,224
201
885
—
397
—

2,474
402
137
—
235
—

(1)

(2)
(3)

(4)

(5)

Includes estimated future payments of interest on our borrowings and financings, calculated based on interest rates and foreign exchange rates applicable at 
December 31, 2019 and assuming that all amortization payments and payments at maturity on our borrowings and financings will be made on their scheduled 
payment dates and that we elect to pay cash interest for all applicable periods under the PIK Toggle Notes. 
Cash flow estimated in connection with the RJ Plan. 
Consists of purchase obligations for network equipment pursuant to binding obligations which include all significant terms, including fixed or minimum quantities 
to be purchased; fixed, minimum or variable price provisions; and the approximate timing of the transaction. 
Consists of estimated bi-annual fees due to ANATEL under our concession agreements expiring in 2025. These estimated amounts are calculated based on our 
results for the year ended December 31, 2019. 
Consists of payments due to ANATEL for radio frequency licenses. Includes accrued and unpaid interest as of December 31, 2019. 

We are also subject to contingencies with respect to tax, civil, labor and other claims and have made provisions for accrued 
liability for legal proceedings related to certain tax, civil, labor and other claims of R$5,252 million as of December 31, 2019. See “Item 
8. Financial Information—Legal Proceedings” and note 24 to our audited consolidated financial statements included in this annual 
report. 

107 

Indebtedness 

On a consolidated basis as of December 31, 2019, our U.S. dollar-denominated indebtedness was R$9,210 million, our 

real-denominated indebtedness was R$8,705 million, and our Euro-denominated indebtedness was R$311 million, in each case after 
giving effect to the fair value adjustment of our indebtedness. As of December 31, 2019, our U.S. dollar-denominated indebtedness bore 
interest at an average rate of 5.4% per annum, our real-denominated indebtedness bore interest at an average rate of 5.2% per annum, 
and our Euro-denominated indebtedness does not bear interest. As of December 31, 2019, 52.0% of our indebtedness, after giving effect 
to the fair value adjustment of our indebtedness, debt bore interest at floating rates. 

Short-Term Indebtedness 

As of December 31, 2019, our short-term debt, consisting of the current portion of long-term borrowings and financings, was 
R$326 million, after giving effect to the fair value adjustment of our indebtedness. Under our financing policy, we generally do not 
incur short-term indebtedness. 

Long-Term Indebtedness 

Our principal long-term borrowings and financings are: 

•

•

•

•

•

•

fixed-rate notes issued in the international market; 

debentures issued in the Brazilian market; 

credit facilities with international export credit agencies; 

credit facilities with BNDES; 

unsecured lines of credit with Brazilian and international financial institutions; and 

default recoveries owed to holders of some of our novated debt obligations. 

Our debt instruments with BNDES require that Oi complies with financial covenants relating to the maintenance of the following 

ratios on a quarterly basis: 

•

•

•

•

•

our ratio of shareholders’ equity to total assets; 

our ratio of EBITDA to interest paid on our indebtedness; 

our ratio of EBITDA (less taxes) to amortization and interest expense (less short-term year-end cash); 

our ratio of total debt to EBITDA; and 

our ratio of short-term debt minus cash to EBITDA. 

Under these debt instruments, BNDES has the right to accelerate the debt if, at the date the financial covenants are tested, we are 

not in compliance with any two of these ratios. At December 31, 2019, we were in compliance with these financial covenants. 

As a result of the depreciation of the real subsequent to December 31, 2019, partially due to the COVID-19 pandemic and the 

public health measures adopted to combat the pandemic in Brazil and internationally, and the related effects on our U.S. dollar-
denominated indebtedness and interest expenses, we believed that it was probable that as of March 31, 2020, we would not be in 
compliance with more than one ratio. In anticipation of these ratio breaches, on March 30, 2020 we obtained a waiver from BNDES 
with respect to the failure to comply with more than one of these ratios as of March 31, 2020. 

108 

The cross-default or cross-acceleration clauses instruments governing our other indebtedness (other than Oi Mobile’s 

non-convertible debentures) provide that an event of default under our debt instruments with BNDES do not trigger an event of default 
under our other indebtedness or enable the creditors under other indebtedness to accelerate that indebtedness. 

At December 31, 2019, all of our debt instruments with BNDES were secured by pledges of certain of our accounts receivable. 

Some of our debt instruments require that Oi or Telemar comply with financial covenants on a quarterly basis. As of 

December 31, 2019, we were in compliance with these financial covenants. 

The table below sets forth our long-term borrowings and financings as of December 31, 2019. 

PIK Toggle Notes
Oi 12th issuance of debentures
Telemar 6th issuance of debentures
Restructured Export Credit Agreements(1)
Restructured BNDES credit agreements
Restructured Brazilian credit agreements and CRIs
Non-Qualified Credit Agreement
Local currency financial institution
Default Recovery in Reais
Default Recovery in foreign currency
Total gross borrowings and financing
Incurred debt issuance costs
Fair value adjustment
Short-term portion
Long-term indebtedness

(1)

Represents four Restructured Export Credit Agreements. 

Final Maturity

Outstanding
Amount
(in millions
of reais)
July 2025
R$6,981
February 2035
4,565
February 2035
2,546
February 2035
6,726
February 2033
3,947
February 2035
2,029
360
February 2030
42 November 2026
February 2042
207
4,239
February 2042
31,642

(14) 
(13,401) 
(326) 

R$17,900

The following discussion briefly describes certain of our significant outstanding indebtedness. 

PIK Toggle Notes 

The PIK Toggle Notes are senior unsecured obligations of Oi denominated in U.S. dollars that mature in July 2025, with the 
principal amount to be fully paid at maturity. The PIK Toggle Notes are guaranteed, jointly and severally, by each of Telemar, Oi 
Mobile, Oi Coop and PTIF. The PIK Toggle Notes accrued and will accrue interest from February 5, 2018 until August 5, 2020 at a 
fixed rate of 10.0% per annum, payable in cash. Interest on the PIK Toggle Notes will thereafter accrue as follows: 

•

•

from August 5, 2020 until August 5, 2021, at either (at the sole discretion of Oi): (1) a fixed rate of 10.0% per annum 
payable in cash on a semi-annual basis, or (2) a fixed rate of 12.0% per annum, of which 8.0% shall be payable in cash and 
4.0% shall be payable by either increasing the principal amount of the outstanding PIK Toggle Notes or by issuing 
paid-in-kind notes, at the sole discretion of Oi, in each case, on a semi-annual basis; and 

thereafter, at a fixed rate of 10.0% per annum payable in cash on a semi-annual basis. 

109 

Oi 12th Issuance of Debentures 

Oi has issued its 12th issuance of simple, unsecured, non-convertible debentures. These debentures are denominated in reais. The 
principal amount of these debentures will be paid in 24 semi-annual installments beginning in August 2023, in the amount of 2.0% of 
the outstanding principal for the first 10 semi-annual installments, 5.7% of the outstanding principal for the next 13 semi-annual 
installments and the remainder at maturity in February 2035. The principal amount of these debentures will accrue interest at the rate of 
80% of the CDI rate. Interest will be capitalized to increase the principal balance under these debentures on an annual basis until 
February 2023, and will be paid semi-annually in cash from August 2023 through the final maturity. Oi’s obligations under these 
debentures are guaranteed, jointly and severally, by each of Telemar, Oi Mobile, Oi Coop and PTIF. 

Telemar 6th Issuance of Debentures 

Telemar has issued its 6th issuance, simple, unsecured, non-convertible debentures. These debentures are denominated in reais. 

The principal amount of these debentures will be paid in 24 semi-annual installments beginning in August 2023, in the amount of 2.0% 
of the outstanding principal for the first 10 semi-annual installments, 5.7% of the outstanding principal for the next 13 semi-annual 
installments and the remainder at maturity in February 2035. The principal amount of these debentures will accrue interest at the rate of 
80% of the CDI rate. Interest will be capitalized to increase the principal balance under these debentures on an annual basis until 
February 2023, and will be paid semi-annually in cash from August 2023 through the final maturity. Telemar’s obligations under these 
debentures are guaranteed, jointly and severally, by each of Oi, Telemar, Oi Mobile, Oi Coop and PTIF. 

Restructured Export Credit Agreements 

Oi has entered into one export credit agreement and Telemar has entered into three separate export credit agreements, which we 
refer to collectively as the Restructured Export Credit Agreements, documenting the recoveries due to the lenders under our novated 
export credit agreements. The obligations under the Restructured Export Credit Agreements are senior unsecured obligations of Oi and 
Telemar, respectively, denominated in U.S. dollars that mature in February 2035. Principal under each of the Restructured Export 
Credit Agreements is payable in 24 semi-annual installments beginning in the August 2023, in the amount of 2.0% of the principal 
amount for the first 10 semi-annual installments, 5.7% of the principal amount for the next 13 semi-annual installments and the 
remainder at maturity. Principal under each of the Restructured Export Credit Agreements accrues interest at the rate of 1.75% per 
annum. Interest will be capitalized on an annual basis until February 2023, and will be paid semi-annually in cash from August 2023 
through the final maturity. Oi’s obligations under its Restructured Export Credit Agreement are guaranteed, jointly and severally, by 
each of Telemar and Oi Mobile, and Telemar’s obligations under its Restructured Export Credit Agreements are guaranteed, jointly and 
severally, by each of Oi and Oi Mobile. 

Restructured BNDES Credit Agreements 

By operation of the RJ Plan and the Brazilian Confirmation Order, the credit agreements between BNDES and each of Oi, 
Telemar and Oi Mobile were novated and BNDES is entitled to receive as recovery for its claims under these credit facilities payment 
of 100% of the principal amount of the recognized claims in reais, adjusted by the interest/inflation adjustment rate. The principal 
amount of these claims will be paid in 108 monthly installments beginning in March 2024, in the amount of 0.33% of the outstanding 
principal for the first 60 monthly installments, 1.67% of the outstanding principal for the next 47 monthly installments and the 
remainder at maturity in February 2033. The principal amount of these claims accrue interest at the TJLP rate plus 2.946372%per 
annum. Interest will be capitalized to increase the principal balance under these claims on an annual basis until February 2022, and will 
be paid monthly in cash thereafter through the final maturity. 

110 

Restructured Brazilian Credit Agreements and CRIs 

By operation of the RJ Plan and the Brazilian Confirmation Order, provided that Telemar’s unsecured line of credit and our 

obligations under CRIs backed by receivables representing all payments under leases entered into by Oi and Telemar of real estate 
owned by Copart 4 and Copart 5 were novated and the creditors under this unsecured line of credit and the holders of the CRIs are 
entitled to receive as recovery for their claims under these instruments payment of 100% of the principal amount of the recognized 
claims in reais, payable in 24 semi-annual installments beginning in August 2023, in the amount of 2.0% of the recognized claims for 
the first 10 semi-annual installments, 5.7% of the recognized claims for the next 13 semi-annual installments and the remainder at 
maturity in February 2035. The recognized amount of these claims accrue interest at the rate of 80% of the CDI rate. Interest will be 
capitalized to increase the recognized amount of these claims on an annual basis until February 2023, and will be paid semi-annually in 
cash from August 2023 through the final maturity. 

Non-Qualified Credit Agreement 

The Non-Qualified Credit Agreement is a credit agreement entered into between the RJ Debtors and an administrative agent in 
accordance with the terms of Section 4.3.3.1 of the RJ Plan and Exhibit 4.3.3.1(f). The obligations of Oi under the Non-Qualified Credit 
Agreement are guaranteed, jointly and severally, by each of Telemar, Oi Mobile, Oi Coop, and PTIF. Principal under the Non-Qualified 
Credit Agreement will be paid in 12 semiannual installments beginning in August 2024 in the amount of 4% of the outstanding 
principal for the first six semi-annual installments, 12.66% of the outstanding principal for the next five semi-annual installments and 
the remainder at maturity in February 2030. The Non-Qualified Credit Agreement accrues interest at the rate of 6% per annum. Interest 
will be capitalized to increase the principal balance under the Non-Qualified Credit Agreement on an annual basis until February 2023, 
and will be paid together with the principal beginning in August 2024. 

Default Recovery 

Under the RJ Plan, certain of our creditors were entitled to elect forms of recovery other than the Default Recovery between 
February 5, 2018 and February 26, 2018. Creditors entitled to make these elections that elected the Default Recovery or failed to make 
the election are entitled to the Default Recovery with respect to their recognized claims. Holders of Defaulted Bonds that were not 
eligible to make an election with respect to the form of recovery on their claims are entitled to the Default Recovery with respect to 
their recognized claims. 

Under the RJ Plan, the Default Recovery consists of an unsecured right to receive payment of 100% of the principal amount of the 

recognized claims represented by: 

•

•

•

Defaulted Bonds issued by Oi or Oi Coop in five annual, equal installments, commencing on July 22, 2038; 

Defaulted Bonds issued by PTIF in five annual, equal installments, commencing on June 19, 2038; and 

Credits the holders of which were entitled to make recovery elections (other than the Defaulted Bonds), in five annual, 
equal installments, commencing on February 5, 2038, which, in each case, we refer to as the Default Recovery Entitlement. 

A holder’s Default Recovery Entitlement is denominated in the currency of the recognized claim with respect to which the Default 
Recovery Entitlement relates. The Default Recovery Entitlement with respect to Defaulted Bonds denominated in U.S. dollars or euros, 
as well as the Default Recovery Entitlement for other credits denominated in U.S. dollars, will not bear any interest. The Default 
Recovery Entitlement with respect to Oi’s 9.75% senior notes due 2016 and other credits denominated in reais will bear interest at the 
Brazilian TR rate (payable together with the last installment of principal), which will accrue as additional principal amount of the 
Default Recovery Entitlement until July 22, 2038 (in the case of Oi’s 9.75% senior notes due 2016) or February 5, 2038 (with respect to 
other credits denominated in reais) and thereafter be payable together with payments of principal amount of the Default Recovery 
Entitlement. The principal and accrued interest with respect to the Default Recovery Entitlement may be redeemed at any time and from 
time to time, in whole or in part, by the RJ Debtors at a redemption price of 15% of the aggregate principal amount of the Default 
Recovery Entitlement. 

Off-Balance Sheet Arrangements 

As of the date of this annual report, we do not have any transactions involving off-balance sheet arrangements. 

111 

ITEM 6.

DIRECTORS, SENIOR MANAGEMENT AND EMPLOYEES 

Oi’s board of directors (conselho de administração) and Oi’s board of executive officers (diretoria) are responsible for operating 

our business. 

Board of Directors 

General 

Oi’s board of directors is a decision-making body responsible for, among other things, determining policies and guidelines for our 
business and Oi’s wholly-owned subsidiaries and controlled companies. Oi’s board of directors also supervises Oi’s board of executive 
officers and monitors its implementation of the policies and guidelines that are established from time to time by the board of directors. 
Under the Brazilian Corporate Law, Oi’s board of directors is also responsible for hiring independent accountants. 

Oi’s by-laws provide for a board of directors of up to 11 members with no alternate members. Members who are absent at 
meetings will be entitled to appoint a substitute among the present members to vote in their stead. Pursuant to Oi’s by-laws, at least 
20% of the members of the Oi’s board of directors must be independent as defined in the listing regulations of the Novo Mercado
segment of the B3 and must be expressly declared as independent in the shareholders’ meeting that elects them, being also considered 
as independent the members elected as per article 141, paragraphs 4 and 5 of the Brazilian Corporate Law. All of the members of Oi’s 
board of directors are independent. 

Directors are elected at general meetings of shareholders for two-year terms and are eligible for reelection. Generally, members of 

Oi’s board of directors are subject to removal at any time with or without cause at a general meeting of shareholders. The RJ Plan, 
however, provides certain corporate governance rules that apply to Oi’s board of directors during the effectiveness of the RJ Plan, 
superseding the provisions of Oi’s by-laws. As provided in the RJ Plan, until the expiration of the term of Oi’s current board of 
directors, which will occur on September 17, 2020, the members of Oi’s board of directors may not be removed from office, except due 
to gross mistake, willful misconduct, gross negligence, abuse of term of office or violation of fiduciary duties in accordance with 
applicable law. Following the expiration of the term of Oi’s current board of directors, the election of subsequent boards of directors 
will follow the rules established by Oi’s by-laws and the Brazilian Corporate Law. Oi’s by-laws do not contain any citizenship or 
residency requirements for members of Oi’s board of directors. However, a member’s tenure is conditioned on the appointment of a 
representative who resides in Brazil, with powers to receive service of process in proceedings initiated against such member based on 
the corporate legislation, by means of a power-of-attorney with a term of at least three years after the end of such member’s term of 
office. 

Oi’s board of directors is presided over by the chairman of the board of directors and, in his or her absence, on an interim basis, by 

the vice-chairman of the board of directors and, in his or her absence, on an interim basis, by another member appointed by the 
chairman or, if no such member has been appointed, by another member appointed by the other members in attendance. Pursuant to 
Oi’s by-laws, the chairman and vice-chairman of Oi’s board of directors are elected by the members of the Oi’s board of directors 
during their first meeting following their election. Oi’s by-laws provide that the positions of chairman of Oi’s board of directors and 
Oi’s chief executive officer or principal executive may not be held by the same person. 

112 

The following table sets forth certain information with respect to the current members of Oi’s board of directors. 

Name
Eleazar de Carvalho Filho
Marcos Grodetzky
Henrique José Fernandes Luz
José Mauro Mettrau Carneiro da Cunha
Marcos Bastos Rocha
Maria Helena dos Santos Fernandes de Santana
Paulino do Rego Barros Jr.
Wallim Cruz de Vasconcellos Junior
Roger Solé Rafols
Claudia Quintella Woods
Armando Lins Netto(1)

Position
Chairman
Vice-Chairman
Director
Director
Director
Director
Director
Director
Director
Director
Director

Member Since
January 2018
January 2018

Age
62
63
September 2018 64
70
February 2009
55
January 2018
September 2018 60
September 2018 63
September 2018 62
December 2018 45
44
51

March 2020
March 2020

(1) Mr. Netto was elected to serve on Oi’s board of directors at a meeting of the board of directors which took place on March 13, 2020. The investiture of Mr. 

Armando Lins Netto is conditioned upon the prior assessment of ANATEL. 

We summarize below the business experience, areas of expertise and principal outside business interests of Oi’s directors. 

Directors 

Eleazar de Carvalho Filho. Mr. Carvalho has served as the chairman of Oi’s board of directors since September 2018 and a 
member of Oi’s board of directors since January 2018. Mr. Carvalho works at Virtus BR Partners, where he is a founding partner. 
Mr. Carvalho also has served as a member of the board of directors at Brookfield Partners Renewables L.P., TechnipFMC and 
Companhia Brasileira de Distribuição (Grupo Pão de Açúcar / Cnova N.V.). He is also chairman of the board of trustees of the 
Brazilian Symphony Orchestra Foundation. Previously, Mr. Carvalho was CEO of Unibanco Banco de Investimento, BNDES and UBS 
Brasil. He was head of the corporate finance division of Banco Garantia in Rio de Janeiro, director and treasurer of Alcoa Alumínio and 
director of the international area of Crefisul (Citigroup). Mr. Carvalho has extensive experience as a director of large companies listed 
in Brazil and abroad. He was a member of the boards of directors of Tele Norte Leste Participações S.A, Petrobras, Companhia Vale do 
Rio Doce, Eletrobrás, Alpargatas, among others and also President of BHP Billiton Brasil. He holds a bachelor’s degree in economics 
from New York University and a Master’s degree in international relations from Johns Hopkins University. 

Marcos Grodetzky. Mr. Grodetzky has served as the vice-chairman of Oi’s board of directors since September 2018 and a member 

of Oi’s board of directors since January 2018. Previously, he served as an alternate member of Oi’s board of directors from September 
2015 until July 2016 and as a member of Oi’s board of directors from July 2016 until September 2016. Mr. Grodetzky is an independent 
member of the board of directors of Constellation Oil Services, Vicunha Aços and Elizabeth S.A. Indústria Textil and Chairman of 
Burger King Brasil. He is the founding partner of Mediator Assessoria Empresarial, engaged in financial advisory and mediation. Until 
October 2013, Mr. Grodetzky served as CEO of DGB S.A., a logistics holding company of Grupo Abril S.A. and parent company of the 
following companies: Dinap – Dist. Nacional de Publicações, Magazine Express Comercial Imp e Exp de Revistas, Entrega Fácil 
Logística Integrada, FC Comercial e Distribuidora, Treelog S.A. – Logística e Distribuição, DGB Logística e Distribuição Geográfica, 
and TEX Courier (Total Express). In addition, he served as finance and investor relations vice-president of Telemar/Oi, Aracruz 
Celulose/Fibria, and Cielo S.A from 2002 until 2010. He holds a bachelor’s degree in economics from Universidade Federal do Rio de 
Janeiro and attended the Senior Management Program at INSEAD/FDC.

113 

Henrique José Fernandes Luz. Mr. Fernandes Luz has served as a member of Oi’s board of directors since September 2018. He 
has been a member of the board of directors of the Maringá Group and a member of the board of directors of Burger King do Brasil. 
Mr. Fernandes Luz serves as chairman of the board of the Brazilian Institute of Corporate Governance (Instituto Brasileiro de 
Governança Corporativa – IBGC). He was a partner of PricewaterhouseCoopers Auditores Independentes from 1988 to 2018, having 
previously worked various positions in that firm since 1975. He holds a degree in Accounting from Universidade Candido Mendes in 
Rio de Janeiro and attended various executive programs at Harvard, University of Virginia, London Business School, University of 
Buenos Aires and Singularity University. He also serves as a vice chairman of the board of IBEF—Instituto Brasileiro de Executivos de 
Finanças and of The Dorina Nowill Foundation for the Blind, and as board member of The National Children and Youth Book 
Foundation and of The São Paulo and Rio de Janeiro Museums of Modern Art. 

José Mauro Mettrau Carneiro da Cunha. Mr. Cunha has served as a member of Oi’s board of directors since February 2009, 
having served as its chairman until September 2018. Since December 2019, he has been Chairman of Odebrecht S.A., having served as 
a member of the board of directors since October 2019. Mr. Cunha has also served as Chairman of Braskem S.A. since December 2019. 
From January 2013 until June 2013, Mr. Cunha served as Oi’s interim chief executive officer, during which time he resigned as 
chairman and member of Oi’s board of directors. He resumed his position as Oi’s chairman and a member of Oi’s board of directors in 
June 2013. Mr. Cunha has also served as chairman of the board of directors of Dommo Empreendimentos Imobiliários S.A. from 2007 
until December 2016. He previously served as chairman of the board of directors of (1) TNL from April 1999 until March 2003 and 
from April 2007 until February 2012, where he also served as an alternate director in 2006; (2) Telemar from April 2007 until April 
2012, where he served as a member of the board of directors from April 1999 until May 2012; (3) TNL PCS from April 2007 until 
April 2012; (4) Tele Norte Celular Participações S.A. from April 2008 until February 2012; and (5) Coari Participações S.A. from May 
2007 until February 2012. In addition, Mr. Cunha was a director of Telemar Participações S.A. from April 2008 until September 2015. 
He has also served on the board of directors of Santo Antonio Energia S.A. since April 2008 and Pharol since May 2015. He was a 
member of the board of directors of Vale S.A. from April 2010 until April 2015. Mr. Cunha was an executive officer of Lupatech S.A. 
from April 2006 to April 2012, where he served as a member of the board of directors from April 2006 to April 2012. He has also held 
several executive positions at the BNDES, and was a member of its board of executive officers from 1991 to 2002. He was the vice 
president of strategic planning of Braskem S.A. from February 2003 to October 2005, and business consultant from November 2005 to 
February 2007. Mr. Cunha was a member of the board of directors of Log-In Logistica Intermodal S.A. from April 2007 to March 2011, 
Braskem S.A. from July 2007 to April 2010, Banco do Estado do Espírito Santo S.A. from April 2008 to April 2009, Light Serviços de 
Eletricidade S.A. from December 1997 to July 2000, Aracruz Celulose S.A. from June 1997 to July 2002, FUNTTEL from December 
2000 to January 2002, Fundação Centro de Estudos do Comércio Exterior from June 1997 to January 2002, and Politeno Indústria e 
Comércio S.A. from April 2003 to April 2004. Mr. Cunha holds a bachelor’s degree in mechanical engineering from Universidade 
Católica de Petrópolis in Rio de Janeiro and a Master’s degree in industrial and transportation projects from Instituto Alberto Luiz 
Coimbra de Pós-Graduação (COPPE) at the Universidade Federal do Rio de Janeiro. He attended the Executive Program in 
Management at the Anderson School at the University of California in Los Angeles. 

Marcos Bastos Rocha. Mr. Rocha has served as a member of Oi’s board of directors since January 2018. He has also served as 
chairman of the board of directors of Paranapanema S.A. since March 2020, an independent member of the board of directors of IRB 
Brasil RE since March 2019, a member of the board of directors of Invepar S.A. since September 2019, a member of the board of 
directors of GRU Airport since November 2019 and a member of the board of directors of Brazil Fast Food Corporation since 2009. He 
has been a senior partner at DealMaker since July 2015 and served as a non-executive senior advisor at Roland Berger Strategy 
Consultants from September 2015 until December 2019. He served as a member of the board of directors of BC2 Construtora from 
April 2016 until May 2019 and alternate member of the board of directors of Light S.A. from September 2018 until April 2019. 
Between 2010 and 2015, Mr. Rocha was the vice president of finance and administration at Invepar – Investimentos e Participações em 
Infraestrutura and a member of the boards of directors of the companies in its portfolio. He was a member of the fiscal council of Abril 
Educação from 2012 to 2015. Between 2008 and 2009, Mr. Rocha was the CFO, investor relations officer, CIO, shared services officer 
and human resources officer at Globex Utilidades. Previously, he held the following positions: general executive officer at Banco 
Investcred Unibanco S.A. – Pontocred from 2005 until 2008; CFO and investor relations officer at Sendas S.A. from 2003 until 2005; 
CFO at the following companies: Horizon Telecom International from 2001 until 2002, GVT – Global Village Telecom in 2001, Global 
Telecom S.A. from 2000 until 2001 and Brazil Fast Food Corp. (Bob’s) from 1996 until 1998; administrative officer at Sony Music 
Entertainment from 1998 until 1999; and controller at Cyanamid Química do Brasil from 1991 until 1996. Mr. Rocha holds bachelor’s 
degree in electronic engineering from the Military Institute of Engineering (IME), a Master of Business Administration degree in 
finance from PUC-RJ and an Executive MBA in management from PDG/EXEC – SDE/IBMEC. 

114 

Maria Helena dos Santos Fernandes de Santana. Ms. Fernandes de Santana has served as a member of Oi’s board of directors 
since September 2018. She has been a member of the board of directors of the BME – Bolsas y Mercados Españoles since April 2016; a 
member of the audit committee of Itaú Unibanco Holding S.A. since June 2014 and a member of the board of directors and the 
chairman of the audit committee of XP Inc. Ms. Fernandes served as a trustee of the International Financial Reporting Standards 
Foundation from January 2014 until December 2019. She was a member of the board of directors of Companhia Brasileira de 
Distribuição, a retail company, between February 2013 and June 2017, Totvs S.A., an information technology company, between April 
2013 and March 2017 and CPFL Energia S.A., an energy company, between April 2013 and April 2015. She previously worked at the 
CVM, where she served as Chairman, between July 2007 and July 2012, and Commissioner, between July 2006 and July 2007. She was 
chairwoman of the executive committee of the IOSCO – International Organization of Securities Commission between 2011 and 2012. 
She worked at the São Paulo Stock Exchange (Bolsa de Valores de São Paulo S.A. – BVSP), or the BOVESPA, between July 1994 and 
May 2006, where she was responsible for listed company oversight, attracting new companies and implementing the Novo Mercado. 
She holds a degree in Economics from the University of São Paulo. 

Paulino do Rego Barros Jr. Mr. Barros has served as a member of Oi’s board of directors since September 2018. He was the 
Interim CEO of Equifax, INC, from September 2017 to April 2018, having previously led the company’s business in the Asia-Pacific 
region from July to September 2017, the company’s U.S. Information Solutions business from October 2015 to June 2017 and its 
international business unit, covering Latin America, Europe, Asia Pacific and Canada, from April 2010 to October 2015. Prior to 
joining Equifax, he founded PB&C – Global Investments (LLC), an international investment and consulting firm, and has been its 
President since November 2008. From January 2007 until November 2008, he was the President of AT&T Global Operations. He held 
various executive positions at BellSouth Corporation from December 2000 to January 2007 before BellSouth was acquired by AT&T, 
including Corporate Product Officer, President of BellSouth Latin America, Corporate Regional Vice-President of Latin America, and 
Chief Planning and Operations Officer for BellSouth International. From February 1996 to December 2000, he worked for Motorola, 
Inc., having served as Corporate Vice President and General Manager – Latin America Group and as Corporate Vice President and 
General Manager of Market Operations – Americas, for the Cellular Business Unit. He also held various positions at The NutraSweet 
Company, as well as at the U.S. and Latin American divisions of Monsanto Company. He served on the advisory board of Cingular 
Wireless, Converged Services Group and on the board of Alianza – the BellSouth Corporation Latino Association. Between 2012 and 
2015, Mr. Barros served on the board of NII Holdings and is a member of the recently created McKinsey & Company, Inc. – Crisis 
Response Advisory Board. He holds a degree in mechanical and electrical engineering from the School of Industrial Engineering and 
the College of Engineering of São José dos Campos, in São Paulo, and holds a master’s degree in business administration from 
Washington University in St. Louis. 

Wallim Cruz de Vasconcellos Junior. Mr. Vasconcellos has served as a member of Oi’s board of directors since September 2018. 
He has approximately 30 years of experience in the financial sector, specifically in mergers and acquisitions, debt restructuring, private 
equity investments and public share issuances and has participated in various boards of directors in both Brazil and abroad. In 2004, he 
founded Iposeira Capital Ltda., an independent company specializing in corporate advisory in Brazil. He was a partner at Lakeshore 
Partners from March 2013 to December 2014 and a founding partner of the STK Capital from 2010 to 2013. From June 2003 to June 
2008, he served as Senior Representative in Brazil of the Special Operations Area of the International Finance Corporation – IFC, 
where he worked on credit recovery and equity investments in Brazil and managed a portfolio of approximately US$300 million. From 
September 2002 to January 2003, he was Director of the BNDES Industry Segment, responsible for the bank’s projects with companies 
in the industry, commerce and services sectors, and from October 2001 to August 2002 he served as Superintendent of the BNDES 
Fixed Income Segment, where he oversaw the department’s restructuring. He served as director of BNDESPAR, a subsidiary of 
BNDES, from April 1998 to September 2001, where he was responsible for the areas of investments and divestitures, including 
corporate restructuring, asset portfolio management, development of structured operations in the domestic and international markets, 
structuring of private equity funds and governance. Mr. Vasconcellos is an independent member of the board of directors, audit 
committee, and nominating committee of Pilgrim’s Pride Corporation and has served as a member of the boards of directors of Cremer, 
Sendas, Aracruz Celulose, Vale, Marlim Participações, Companhia Distribuidora de Gas do Rio de Janeiro – CEG and Santos Brasil 
Participações. He also served as Vice President of Property from June 2014 until June 2015 and as Vice-President of Finance until 2019 
at Clube de Regatas do Flamengo. He holds a degree in Economics and a post-graduate degree in Finance from the Pontifical Catholic 
University of Rio de Janeiro. He also holds a masters in Sports Management from the Cruyff Institute. 

115 

Roger Solé Rafols. Mr. Solé has more than 20 years of experience in telecommunications, in the areas of marketing, product 
development, innovation, strategy and P&L management. He has been Vice-President of Marketing at Sprint Corporation since 2015. 
Prior to that time, he held the following positions: Vice-President of Marketing from 2009 to 2015, and Manager of Consumer 
Marketing from 2009 to 2011 at TIM Brasil; and Marketing Manager – Residential Segment from 2006 to 2008, and Manager of Value 
Adding Products and Services from 2001 to 2006 at Vivo. He also worked at DiamondCluster, known today as Oliver Wyman, from 
1996 to 2001. Mr. Solé holds a bachelor’s degree in Business and a Master’s in Business Administration from ESADE – Escuela 
Superior de Administración y Dirección de Empresas, Barcelona, and a Master’s degree in Management of Audiovisual Companies 
from UPF – Universitat Pompeu Fabra, Instituto Desarrollo Continuo (IDEC), Barcelona. He also completed an exchange MBA 
program at UCLA – University of California, Los Angeles; an Advanced Management Program at IESE Business School, Universidad 
de Navarra, São Paulo-Barcelona; and a short executive education program in Finance and Strategy for Value Creation at The Wharton 
School at the University of Pennsylvania, Philadelphia. 

Claudia Quintella Woods. Ms. Woods has more than 20 years of experience in strategic planning, marketing and sales, digital 
start-ups and multinational companies. She has been the General Manager of Uber Brasil since February 2019 and has also acted as 
Retail Director of Banco Original and as Executive Superintendent of Digital Channels (Corporate and Retail) of the aforementioned 
bank. Prior to that, she held the positions of Chief Executive Officer of Webmotors.com, Marketing and Digital Product Director of 
Walmart.com, Chief Executive Officer of Netmovies, Chief Marketing and Intelligence Officer for Latin America of Clickon, General 
Manager of Predicta, Senior Product Group Manager of L’Oréal Brazil, Relationship Marketing Manager of Ibest Company and Senior 
Consultant of Kaiser Associates. Ms. Woods holds a Bachelor of Arts degree from Bowdoin College, with double major in 
Environmental Sciences and Spanish and minor in Economics. She holds a Master’s degree in Business Administration from the 
COPPEAD Institute of the Federal University of Rio de Janeiro (Universidade Federal do Rio de Janeiro – UFRJ) and a certificate of 
executive education on Building Ventures in Latin America from Harvard Business School. 

Armando Lins Netto. Mr. Netto has been CEO of Fleetcor in Brazil since June 2014 responsible for all businesses and companies 

in the region. He was also Vice President of TIVIT, a Brazilian multinational in digital services, responsible for IT services and 
businesses. Before that, he was Director of the Banking Practice at Unysis and management consultant with McKinsey & Company at 
São Paulo and London offices. Mr. Netto holds a bachelor’s degree in Mechanical Engineering from Universidade Federal do Pará 
(UFPA – 1990), a master’s degree in Mechanical Engineering from the Universidade Estadual de Campinas (UNICAMP – 1993) and a 
PhD in Mechanical Engineering from the University of California, Berkeley (UCB – 1999). 

Executive Officers 

The board of executive officers is Oi’s executive management body. Oi’s executive officers are Oi’s legal representatives and are 

responsible for Oi’s internal organization and day-to-day operations and the implementation of the general policies and guidelines 
established from time to time by Oi’s board of directors. 

Oi’s by-laws require that the board of executive officers consist of between three and six members, including a chief executive 

officer, a chief financial officer, investor relations officer and chief legal officer. Oi’s by-laws provide that Oi’s chief executive officer 
may not serve as chairman of Oi’s board of directors. Each officer is responsible for business areas that Oi’s board of directors assigns 
to them and, other than Oi’s chief executive officer and Oi’s chief financial officer, need not have formal titles (other than the title of 
executive officer or “Diretor”). 

Generally, the members of Oi’s board of executive officers are elected by Oi’s board of directors for two-year terms and are 

eligible for reelection. Oi’s board of directors may remove any executive officer from office at any time with or without cause. 
According to the Brazilian Corporate Law, executive officers must be residents of Brazil but need not be shareholders of Oi. Oi’s board 
of executive officers holds meetings when called by Oi’s chief executive officer or any two other members of Oi’s board of executive 
officers. 

116 

The following table sets forth certain information with respect to the current members of Oi’s board of executive officers. 

Name
Rodrigo Modesto de Abreu
Camille Loyo Faria

Antonio Reinaldo Rabelo Filho
José Claudio Moreira Gonçalves

Bernardo Kos Winik

Date Elected/
Appointed

Position
Chief Executive Officer
Chief Financial Officer and
Investor Relations Officer October 2019 46
October 2019 44

Age
January 2020 50

Chief Legal Officer
Executive Officer without
specific designation
Executive Officer without
specific designation

March 2018

53

March 2018

51

Summarized below is information regarding the business experience, areas of expertise and principal outside business interests of 

Oi’s current executive officers. 

Rodrigo Modesto de Abreu. Mr. Abreu has served as Oi’s Chief Executive Officer since February 2020, having previously served 

as Chief Operational Officer since September 2019. Prior to joining Oi, he was Chief Executive Officer of Quod, a big data company 
focused on credit risk analysis, beginning in June 2017. He was Managing Partner of Giau Consultoria Empresarial Ltda, a boutique 
management consulting firm, from November 2016 to November 2017, and was at the same time member of the board of directors of 
Vogel Soluções em Telecomunicações e Informática S.A., which operates fiber optic telecommunication services. From March 2013 to 
May 2016, he was the Chief Executive Officer and Board Member of TIM Participações S.A. and Chief Executive Officer of TIM 
Celular S.A. From December 2008 to March 2013, he served as President of the Brazilian operations of Cisco Systems, one of the 
largest information technology companies globally. Prior to that, Mr. Abreu was also Managing Director of Cisco Systems for the North 
of Latin America and the Caribbean from May 2006 to December 2008, President of Nortel Networks Brazil, a telecommunications 
equipment company, from June 2004 to April 2006, and Chief Executive Officer of Promon Tecnologia Ltda., a technology services 
company, from July 2000 to June 2004. Mr. Abreu holds a degree in Electrical Engineering from the State University of Campinas and 
an MBA from the Stanford Graduate School of Business. 

Camille Loyo Faria. Ms. Loyo Faria has served as Oi’s chief financial officer and investor relations officer since October 2019. 

Ms. Loyo Faria previously served as Director of Energy, Technology, Media, Telecom and Industries at Bank of America Merrill 
Lynch. Previously, she held director positions, through which she was responsible for energy, technology, media and telecom at 
Bradesco BBI and Morgan Stanley. Ms. Loyo Faria also has extensive executive experience in the telecommunications and 
infrastructure sector, having held positions as Chief Executive Officer of Multiner, Chief Financial Officer of Terna Participações and 
Strategy Leader at Embratel and Telecom Italia Group in Brazil and Latin America. Ms. Loyo Faria holds a degree in chemical 
engineering from Pontífica Universidade Católica in Rio de Janeiro, an MBA degree in finance from Ibmec in Rio de Janeiro and a 
master’s degree in industrial engineering from Pontífica Universidade Católica in Rio de Janeiro. 

Antonio Reinaldo Rabelo Filho. Mr. Rabelo Filho has served as Oi’s chief legal officer since October 2019. Mr. Rabelo Filho 
began his career at PricewaterhouseCoopers Brasil, which he left for Oi in 2000, where he held financial and legal positions, most 
recently in the Tax Law Directorate from 2007 to 2017. Since 2017, Mr. Rabelo Filho has been a partner at Andrade Rabelo Advogados 
Associados and played an active role in Oi’s judicial reorganization process and served as the foreign representative of Oi’s Judicial 
Reorganization in the courts of New York and the United Kingdom. Mr. Rabelo Filho has also held leadership positions on the board of 
the main technical associations in the telecommunications sector and is a member of the National and State Commissions of Tax Law 
and Judicial Recovery and Bankruptcy of the Brazilian Bar Association. Mr. Rabelo Filho holds a law degree from the Federal 
University of Bahia, a graduate degree in Business Law from IBMEC/RJ and a master’s degree in Tax Law from Pontífica 
Universidade Católica in São Paulo. 

117 

José Claudio Moreira Gonçalves. Mr. Gonçalves has served as Oi’s chief operating officer since March 2018. He built his career 

in the telecommunications industry and has expertise in the operation, maintenance and technological development of Oi’s networks. 
Mr. Gonçalves previously served as Oi’s executive director of operations since June 2011. He joined Oi in March 2000, having served 
as operations manager, director of network deployment and director of engineering. Mr. Gonçalves holds a bachelor’s degree in 
mechanical production engineering from Pontifícia Universidade Católica (PUC-Rio), a master’s degree in business administration 
from Fundação Getúlio Vargas (FGV-RJ), an executive MBA from Fundação Dom Cabral (FDC) and a post-executive MBA from the 
Kellogg School of Management. 

Bernardo Kos Winik. Mr. Winik has served as Oi’s chief commercial officer since March 2018. He previously served as Oi’s 

director of retail since December 2014 and director of retail sales from September 2011 to December 2014. He has experience in the 
technology, consulting and telecommunications markets, having worked in companies such as Claro, BS Consulting, NCR and EDS do 
Brasil. Mr. Winik holds a bachelor’s degree in information technology form Universidade Mackenzie and a post-graduate degree in 
business from Escola de Administração de Empresas de São Paulo (EAESP/FGV). 

Fiscal Council 

The Brazilian Corporate Law requires Oi to establish a permanent or non-permanent fiscal council (conselho fiscal). Oi’s by-laws 
provide for a permanent fiscal council composed of between three and five members and their respective alternate members. The fiscal 
council is a separate corporate body independent of Oi’s board of directors, Oi’s board of executive officers and Oi’s independent 
accountants. The primary responsibility of the fiscal council is to review Oi’s management’s activities and Oi’s financial statements and 
to report their findings to Oi’s shareholders. 

The members of Oi’s fiscal council are elected by Oi’s shareholders at the annual shareholders’ meeting for one-year terms and 
are eligible for reelection. The terms of the members of Oi’s fiscal council expire at the annual shareholders’ meeting in 2020. Under 
the Brazilian Corporate Law, the fiscal council may not contain members who are members of Oi’s board of directors or Oi’s board of 
executive officers, spouses or relatives of any member of Oi’s board of directors or Oi’s board of executive officers, or our employees. 
To be eligible to serve on Oi’s fiscal council, a person must be a resident of Brazil and either be a university graduate or have been a 
company officer or fiscal council member of another Brazilian company for at least three years prior to election to Oi’s fiscal council. 
Holders of Preferred Shares without voting rights and non-controlling common shareholders that together hold at least 10.0% of Oi’s 
voting share capital are each entitled to elect one member and his or her respective alternate to the fiscal council. 

The following table sets forth certain information with respect to the current members of Oi’s fiscal council and their alternates. 

Name
Pedro Wagner Pereira Coelho
Patricia Valente Stierli

Álvaro Bandeira

Wiliam da Cruz Leal
Daniela Maluf Pfeiffer

Luiz Fernando Nogueira
Raphael Manhães Martins(1)

Domenica Eisenstein Noronha(1)

(1)

Elected by Oi’s preferred shareholders. 

Member
Since

Position
Chairman April 2016
Alternate April 2019
Member April 2016
Alternate April 2018
Member April 2018
Alternate April 2019
Member April 2019
Alternate April 2018

Age
71
64
69
63
49
53
37
43

We summarize below the business experience, areas of expertise and principal outside business interests of the current members of 

Oi’s fiscal council and their alternates. 

118 

Fiscal Council Members 

Pedro Wagner Pereira Coelho. Mr. Coelho has served as chairman of Oi’s fiscal council since April 2017 and member since April 

2016. He has also served as chairman of the fiscal council of Magnesita Refratários S.A. since April 2008, as member of the fiscal 
council of Parnaiba Gas Natural S.A. since October 2015 and as member of the supervisory board of Estácio Participações S.A. since 
April 2012. Mr. Coelho was also a partner of Carpe Diem – Consultoria, Planejamento e Assessoria Empresarial Ltda. from 2011 until 
2016. He worked as controller at Banco de Investimentos Garantia S/A., investment bank, from May 1982 until July 1997 and as an 
auditor at PricewaterhouseCoopers Auditores Independentes from October 1978 to April 1981. Previously, he was chairman of the 
fiscal council of Lojas Americanas S.A., Tele Norte Leste Participações S.A., Telemar Participações S.A., TAM S.A. and Empresa 
Energética de Mato Grosso do Sul S.A. (Enersul). Mr. Coelho holds a bachelor’s degree in business administration from the Sociedade 
Universitária Augusto Motta – SUAM and in accounting from Sociedade Madeira de Ley – SOMLEY. 

Álvaro Bandeira. Mr. Bandeira has served as a member of Oi’s fiscal council since April 2017 and as an alternate member of Oi’s 

fiscal council since April 2016. He has also served as chief economist of Brokerage Modalmais since 2015, the year he joined the 
institution. Mr. Bandeira also served as chief economist of Orama from 2011 to 2015 and held various positions at Ágora Corretora 
from April 2001 until December 2010. He was president of the Brazilian Futures Exchange, president of regional chapters of APIMEC 
for five administrations, Director of BVRJ and BM&F, as well as former full member of the Supervisory Board of Souza Cruz. 
Mr. Bandeira has spoken in several conferences related to the capital markets and personal finance and has developed lectures at 
universities and companies on related issues. He regularly contributes to publications regarding economics, and on financial education 
websites including Dinheirama and Infomoney. Mr. Bandeira holds a bachelor’s degree in economics from UFRJ and a graduate degree 
in administration from Coppe –RUFRJ. 

Daniela Maluf Pfeiffer. Mrs. Pfeiffer has served as a member of Oi’s fiscal council since April 2018. She is a partner at DXA 

Investments, an asset management firm, since January 2018. She was a partner at Canepa Asset Brasil, also funds management 
company, and was responsible for investors’ relations from January 2014 to October 2017. She previously worked as a partner at Nova 
Gestão de Recursos, an investment firm, from October 2011 to June 2013. Mrs. Pfeiffer is not a member of any management body of a 
publicly-held company. She was previously a member of the fiscal council of Banco Sofisa S.A. from April 2014 to April 2017; a 
member of the fiscal council of Viver Incorporadora e Construtora S.A. from April 2011 to April 2017; a member of the fiscal council 
of Banco Panamericano S.A. from September 2010 to April 2014; a member of the fiscal council of Santos Brasil S.A. from 2003 to 
2005; a member of the Board of Directors of Brasil Telecom S.A. from 2003 to 2005; a member of the Board of Directors of Telemig 
Celular S.A. from 2003 to 2005; a member of the Board of Directors of Amazônia Celular S.A., or Amazônia, from 2003 to 2005; a 
member of the Fiscal Council of Amazônia from 1998 to 2002 and a member of the fiscal council of Telemig Celular S.A. from 1998 to 
200. She is an IBGC-certified fiscal council member. Mrs. Pfeiffer holds a degree in administration by UFRJ from 1992 and an MBA in 
corporate management from FGV. 

Raphael Manhães Martins. Mr. Martins has served as a member of Oi’s fiscal council since April 2019. He has been a partner at 

the law firm Faoro & Fucci since 2010. In 2010, he was a professor at UFRJ. From 2007 to 2009, he was a professor at Universidade do 
Estado do Rio de Janeiro (UERJ). Mr. Martins has served as a member of the board of directors of Eternit S.A. since 2015, Light S.A. 
since 2018 and Condor S.A. – Indústria Química since 2017. He has also served as a member of the fiscal council of Vale S.A. since 
2015. Previously, Mr. Martins served as a member of the fiscal council of Light S.A. from 2014 to 2018 and Embratel Participações 
S.A. in 2014. Mr. Martins is a member of the Brazilian Bar Association, Rio de Janeiro Section (OAB-RJ). 

119 

Alternate Fiscal Council Members 

Patricia Valente Stierli. Mrs. Valente has served as an alternate member of Oi’s fiscal council since April 2019. Mrs. Valente is a 

member of the fiscal council of Eletrobras – Centrais Elétricas S.A., as a financial specialist (since 2017), a member of the board of 
directors of PPE Fios Esmaltados S.A. (since 2018), a member of the fiscal council of Sociedade Beneficiente de Senhoras – Hospital 
Sírio Libanês (tenured from 2018 to 2021) and an alternate member of the fiscal council of Centro de Integração Empresa Escola CIEE 
(since 2018). Mrs. Valente previously served as a member of the fiscal council of Bardella S.A. Indústrias Mecânicas, (from 2015 to 
October 2018, a member of the board of directors of Pettenati S.A. Indústria Têxtil (during 2015), an alternate member of the fiscal 
council of Dohler S.A. (from 2017 to 2018) and a member of the board of directors and fiscal council of publicly-held companies, as a 
minority shareholders’ representative. In addition, Mrs. Valente has experience managing third-party resources, after having been a 
statutory officer at Banco Fator S.A. and Sadefem Equipamentos for six years, working in management and being in charge of 
institutional and retail clients. She also worked as a financial officer at Montagens S.A., where she was in charge of accounting, fiscal, 
budget, treasury and human resources. Mrs. Valente holds a bachelor’s degree in business administration from the Fundação Getúlio 
Vargas Foundation (FGV) and completed a Management for Graduates specialization course at CEAG (MBA)—EAESP / FGV and her 
specialization in controllership course at GVPEC. 

Wiliam da Cruz Leal. Mr. Leal has served as an alternate member of Oi’s fiscal council since April 2018. He has extensive 
experience in corporate governance, corporate sustainability, enterprise risk management, internal controls, technology and information 
security. Since 2011 he has been a managing partner at Cruz Leal Gestão Empresarial Ltda., a consulting firm specialized in motivation, 
leadership, technology, corporate governance and sustainability. He has been certified by the Brazilian Institute of Corporate 
Governance (Instituto Brasileiro de Governança Corporativa – IBGC) since 2009. Previously, Mr. Leal worked at Tele Norte Leste 
Participações S.A., from 2000 to 2009, having served as executive manager of corporate governance, internal controls manager, budget 
and special projects manager and systems audit manager. He also worked at Banco do Brasil S.A., from 1975 to 2000, having served as 
executive manager of changes and analyst information technology consultant. Mr. Leal holds a bachelor’s degree in mechanical 
engineering from Fundação de Ensino Superior de Itaúna, Minas Gerais. 

Luiz Fernando Nogueira. Mr. Nogueira has served as an alternate member of Oi’s fiscal council since April 2019. Since May 

2016, Mr. Nogueira has served as chief financial officer of Neogas, having previously served as chief financial officer of Brookfield 
Renewable Energy, Ferroport, Concremat, Bematech and Timnet (a TIM group company). In addition, he also served as executive 
manager investor relations at Petrobras and planning and control manager for Latin America at IBM. Mr. Nogueira holds a bachelor’s 
degree in economics from Pontifícia Universidade Católica, a post-graduate degree in financial management from Fundação Getúlio 
Vargas and an MBA in finance from IBMEC, and he completed a training course in conflict mediation at Mediare. 

Domenica Eisenstein Noronha. Ms. Noronha has served on Oi’s fiscal council since April 2018 (as a member since April 2018 
and as an alternate member since April 2019). Mrs. Noronha has more than 19 years of experience in the financial industry. Since 2010, 
she has been a member of Tempo Capital Gestão de Recursos Ltda., an independent fund manager focused on the Brazilian equity 
market. Her responsibilities include economic and financial analysis of investments, investor relations, supervision of compliance and 
regulatory review. Previously, Mrs. Noronha worked for 11 years at Morgan Stanley in New York, where she was involved in M&A for 
Latin American companies, and São Paulo, where she was executive director responsible for equity and debt capital markets 
transactions. She served as a member of the fiscal council of the following publicly-held companies in Brazil: Fibria Celulose S.A., 
from February 2017 to April 2018; Usinas Siderúrgica de Minas Gerais S.A. – Usiminas, from April 2015 to April 2016 and from April 
2017 to April 2018; and Embratel Participações S.A., from April 2012 to August 2014). Mr. Noronha holds a bachelor’s degree in 
business administration from Georgetown University, majoring in finance, international business and economics. 

Compensation 

According to Oi’s by-laws, Oi’s shareholders are responsible for establishing the aggregate compensation we pay to the members 
of Oi’s board of directors, board of executive officers and fiscal council. Oi’s shareholders determine this compensation at Oi’s annual 
shareholders’ meeting. Once aggregate compensation is established, Oi’s board of directors is responsible for distributing such 
aggregate compensation individually to the members of Oi’s board of directors and Oi’s board of executive officers in compliance with 
Oi’s by-laws. 

120 

The aggregate compensation paid by us to all members of Oi’s board of directors, board of executive officers and fiscal council 

for services in all capacities during 2019 was R$64.5 million. This amount includes pension, retirement or similar benefits for Oi’s 
officers and directors. At Oi’s 2020 annual shareholders’ meeting, Oi’s shareholders established the following compensation for the 
year 2020: 

•

•

•

board of directors: an aggregate limit of approximately R$8.2 million; 

board of executive officers: an aggregate limit of approximately R$69.6 million; and 

fiscal council: the minimum amount established under Paragraph 3 of Article 162 of the Brazilian Corporate Law. 

Oi compensates alternate members of its fiscal council for each meeting of the fiscal council that they attend. 

Oi’s executive officers receive the same benefits generally provided to our employees, such as medical (including dental) 

assistance, private pension plan and meal vouchers. Members of Oi’s board of directors and fiscal council are not entitled to these 
benefits. 

Members of Oi’s board of directors and fiscal council are not parties to contracts providing for benefits upon their termination. 

Some of our executive officers are entitled to severance payments in certain circumstances upon termination of their contracts. 

Long-Term Incentive Program 

On March 13, 2015, Oi’s board of directors approved a long-term incentive plan for certain of Oi’s executives. The purpose of the 
long-term incentive plan is to encourage integration, align the interests of management with that of shareholders and retain our strategic 
executives in the medium- and long-term. The long-term incentive plan program ran from 2015 until 2017. Compensation under the 
long-term incentive plan, calculated based on Oi’s share price, and was paid in three annual installments in 2016, 2017 and 2018. 
During 2018 and 2017, we paid aggregate amounts of R$21.8 million and R$13.6 million, respectively, pursuant to the long-term 
incentive plan. 

On April 26, 2019, Oi’s shareholders approved two share-based long-term incentive plans for the period from 2019 to 2021: one 
the members of Oi’s board of directors, and the other for certain executives. The purpose of the plan for the members of the board of 
directors is to promote high engagement levels of the members of the board of directors, to keep the members committed to supporting 
our meeting of our strategic goals, and to seek to align the members with our shareholders in the medium and long term. The purpose of 
the plan for the executives is to promote a high level of commitment of these executives, to keep them committed in order to ensure the 
achievement of our strategic goals, and to seek to align the executives with our shareholders for the medium and long term. 

Under these plans, the board of directors is authorized to make annual grants of Common Shares to members of the board of 
directors and to our executives. The maximum number of Common Shares permitted to be granted is limited to 1.5% of the total capital 
stock of Oi as of April 26, 2019 under the plan for our executives, and 0.4% under the plan for the board of directors. Common Shares 
granted under these plans vest in equal amounts over a three year period, subject to conditions of continued employment and conditions 
related to the market valuation of our Common Shares. 

At the time of the approval of these plans by our shareholders, our board of directors decided that we would refrain from 
implementing these plans until the RJ Court rendered a judgement regarding these plans. On December 20, 2019, the RJ Court ruled 
that the plan for members of our board of directors would be suspended until the conclusion of the RJ Proceedings. On December 30, 
2019, we made grants of 33,704,937 Common Shares to our executives. Following the conclusion of the RJ Proceedings, the plan for 
members of our board of directors will be implemented in the form approved on April 26, 2019. 

121 

Audit, Risks and Controls Committee 

The Audit, Risks and Controls Committee (Comitê de Auditoria, Riscos e Controle), or the CARC, is a statutory advisory 

committee to our board of directors. According to its internal regulations, the CARC is responsible for: 

•

•

•

•

advising our board of directors in connection with business risk assessment, internal control mechanisms and supervising 
internal audits; 

promoting communications between the company’s administrative and supervisory bodies, independent auditors and the 
internal audit bodies; 

supervising the management and control of contingencies; and 

analyzing the quarterly information and the financial statements prepared periodically by the company, including the 
audited consolidated financial statements, as well as the management report and any analysis disclosed by management of 
our company’s financial condition and operating results. 

The CARC must be composed of three to five members, all of whom must be members of Oi’s board of directors and meet the 
independence requirements of Rule 10A-3 under the Exchange Act. According to article 32 of Oi’s by-laws, the members of the CARC 
are appointed by Oi’s board of directors. 

Members of the CARC serve for a two-year terms that coincide with the terms of the members of our board of directors. One of 

the members is designated as the chairman of the CARC. The current members of the CARC are: Henrique José Fernandes Luz 
(chairman), Marcos Bastos Rocha, Marcos Grodetzky, Wallim Cruz de Vasconcellos Junior, and Maria Helena dos Santos Fernandes de 
Santana. 

The CARC is responsible for performing the functions of an audit committee set forth in Rule 10A-3 under the Exchange Act, 

other than the engagement and dismissal of our independent auditors. Under Brazilian law, the function of engaging independent 
auditors is reserved for the board of directors. As a result, as specified in Section 3(a)(58) of the Exchange Act, our board of directors 
functions as our audit committee for the purpose of approving any engagement of our independent auditors for audit and non-audit 
services provided to us or our subsidiaries. 

Share Ownership 

As of April 24, 2020, the number of Common Shares and Preferred Shares held by the members of Oi’s board of directors and 
board of executive officers, supervisory or management bodies, including outstanding stock options, do not exceed 1% of either class of 
Oi’s outstanding shares. 

Employees 

As of December 31, 2019, we had a total of 58,089 employees. All of our employees are employed on a full-time basis, divided 

into the following functions: network operations, sales and marketing, information technology, call center operations and support areas. 

122 

The table below sets forth a breakdown of our employees by main category of activity and geographic location as of the dates 

indicated: 

Number of employees by category of activity:
Plant operation, maintenance, expansion and modernization
Sales and marketing
Call center operations
Support areas
Authorized agents
Total
Number of employees by geographic location:
Rio de Janeiro
Goiás
Paraná
Mato Gross do Sul
São Paulo
Minas Gerais
Rio Grande do Sul
Bahia
Federal District
Santa Catarina
Pernambuco
Ceará
Pará
Mato Grosso
Maranhão
Amazonas
Espírito Santo
Paraiba
Piauí
Rondônia
Rio Grande do Norte
Sergipe
Alagoas
Tocantins
Amapá
Acre
Roraima
Total

December 31,
2018

2019

2017

36,149
4,808
15,046
2,086
—
58,089

15,296
7,708
7,175
3,542
1,470
1,437
3,945
4,115
770
2,025
2,185
1,828
1,599
199
1,098
821
132
439
601
88
436
284
269
68
251
39
269
58,089

34,620
5,131
14,993
2,131
—
56,875

15,406
7,666
6,996
3,818
1,630
1,544
3,730
3,345
715
2,195
2,108
1,941
1,367
192
806
730
148
462
522
89
458
328
290
61
154
40
134
56,875

33,019
5,069
13,202
4,002
154
55,446

16,657
6,795
6,040
3,077
1,612
1,506
3,555
3,439
588
2,503
1,756
1,746
1,536
195
963
624
143
503
572
86
495
345
326
55
153
40
136
55,446

We negotiate separate collective bargaining agreements with three union committees each representing the local unions in several 

Brazilian states. New collective bargaining agreements are negotiated every year. We maintain good relations with each of the unions 
representing our employees. As of December 31, 2019, approximately 40.5%, respectively, of the employees of our company were 
members of state labor unions associated either with the National Federation of Telecommunications Workers (Federação Nacional dos 
Trabalhadores em Telecomunicações) or with the Interstate Federation of Telecommunications Workers (Federação Interestadual dos 
Trabalhadores em Telecomunicações). We have never experienced a strike that had a material effect on our operations. 

123 

Employee Benefits 

Pension Benefit Plans 

Sistel 

Sistel is a not-for-profit private pension fund created by Telebrás in November 1977 to supplement the benefits provided by the 

federal government to employees of the former Telebrás System. The following are pension plans managed by Sistel. 

PBS-A Plan. Since the privatization of Telebrás, the Sistel Benefits Plan (Plano de Benefícios da Sistel – Assistidos), or PBS-A 

plan, a defined benefit plan, has been sponsored by the fixed-line telecommunications companies that resulted from the privatization of 
Telebrás, including our company and TNL. The PBS-A plan is self-funded and has been closed to new members since January 2000. 
Contributions to the PBS-A plan are contingent on the determination of an accumulated deficit and we are jointly and severally liable, 
along with other fixed-line telecommunications companies, for 100% of any insufficiency in payments owed to members of the PBS-A 
plan. As of December 31, 2019, the PBS-A plan had a surplus of R$1,683 million. We were not required to make contributions to the 
PBS-A plan in 2019. 

PAMA Plan and PCE Plan. Since the privatization of Telebrás, the Medical Assistance Plan to the Retired (Plano de Assistência 

Médica ao Aposentado), or PAMA, a health-care plan managed by Sistel, has been sponsored by the fixed-line telecommunications 
companies that resulted from the privatization of Telebrás, including our company. The PAMA plan has been closed to new members 
since February 2000, other than new beneficiaries of current members and employees that are covered by the PBS-A plan who have not 
yet elected to join the PAMA plan. In December 2003, we and the other telecommunications companies that resulted from the 
privatization of Telebrás began sponsoring the PCE –Special Coverage Plan, or the PCE plan, a health-care plan managed by Sistel. The 
PCE plan is open to employees that are covered by the PAMA plan. From February to July 2004, December 2005 to April 2006, June to 
September 2008, July 2009 to February 2010, March to November 2010, February 2011 to March 2012 and March 2012 until today, we 
offered incentives to our employees to migrate from the PAMA plan to the PCE plan. 

In October 2015, in compliance with a court order, Sistel transferred the R$3,042 million surplus in the PBS-A plan to the PAMA 
plan to ensure the solvency of the PAMA plan. Of the total amount transferred, R$2,127 million is related to the plans sponsored by the 
company, apportioned proportionally to the obligations of the defined benefit plan. 

As of December 31, 2019, the PAMA plan had a surplus of R$279million. We were not required to make contributions to the 

PAMA plan in the year ended December 31, 2019. 

Fundação Atlântico de Seguridade Social 

FATL is a not-for-profit, independent private pension fund that manages pension plans for the employees of its plans’ sponsors. 

PBS-TNCP Plan. Since the privatization of Telebrás, our subsidiary Tele Norte Celular Participações S.A., or TNCP, has 

sponsored the Sistel Benefits Plan – TNCP (Plano de Benefícios da Sistel – TNCP), or PBS-TNCP plan. The PBS-TNCP plan has been 
closed to new members since April 2004. Contributions to the PBS-TNCP plan are contingent on the determination of an accumulated 
deficit. As a result of the corporate reorganization and TNL’s earlier acquisition of control of TNCP, we are liable for 100% of any 
insufficiency in payments owed to members of the PBS-TNCP plan. Since January 2016, the PBS-TNCP plan has been managed by 
FATL. 

As of December 31, 2019, the PBS-TNCP plan had a surplus of R$24 million. We were not required to make contributions to the 

PBS-TNCP plan in the year ended December 31, 2019. 

124 

CELPREV Plan. In March 2004, Amazônia, a subsidiary of TNCP, began sponsoring the CelPrev Amazônia, or CELPREV plan, 
a defined contribution plan managed by Sistel. Since January 2016, the CELPREV plan has been managed by FATL. The CELPREV 
plan was offered to employees of Amazônia who did not participate in the PBS-TNCP plan, as well as to its new employees. 
Participants in the PBS-TNCP plan were encouraged to migrate to the CELPREV plan. Approximately 27.3% of participants in the 
PBS-TNCP plan migrated to the CELPREV plan. As of December 31, 2019, the CELPREV plan had a surplus of R$4 million. We were 
not required to make contributions to the CELPREV plan in the year ended December 31, 2019. 

TCSPREV Plan. In December 1999, we and the other companies that participate in the plans managed by Sistel agreed to 

withdraw sponsorship of these plans and each company agreed to establish its own separate new plan for these participants. In February 
2000, we began sponsoring the TCSPREV plan, a private variable contribution pension plan and settled benefit plan. Approximately 
80% of participants in the PBS-A plan migrated to the TCSPREV plan. In March 2005, Fundação 14 de Previdência Privada, or 
Fundação 14, a private not-for-profit pension fund created by Brasil Telecom Holding in 2004 to manage the TCSPREV plan, began 
managing the TCSPREV plan. In January 2010, FATL began managing the TCSPREV plan. 

The TCSPREV plan offers three categories of benefits to its members: (1) risk benefits, which are funded according to the defined 

benefit method; (2) programmable benefits, which are funded according to the defined contribution method; and (3) proportional paid 
benefits, applicable to those employees who migrated to a defined contribution method with their rights reserved as contributors to the 
defined benefit system. This plan is closed to new entrants. We are liable for any deficits incurred by the TCSPREV plan according to 
the existing proportion of the contributions we make to this plan. 

In November 2018, the BrTPREV benefit plan was effectively merged into the TCSPREV benefit plan, according to ordinance 

No.995 of the National Superintendency of Complementary Social Security (Superintendência Nacional de Previdência 
Complementar), dated October 24, 2018. With the recognition and registration of the merger, the participants and beneficiaries linked to 
BrTPREV automatically became participants and beneficiaries of TCSPREV, in accordance with the categories of beneficiaries existing 
on the day prior to the merger date. 

The BrTPREV plan is a private defined contribution plan that we began sponsoring in October 2002. Approximately 96% of our 

active employees that were participants in the Fundador/Alternativo plan (for which we assumed liability in 2000 as a result of our 
acquisition of CRT—Companhia Riograndense de Telecomunicações) migrated to the BrTPREV plan. The BrTPREV plan was offered 
to our new employees from March 2003 to February 2005, when it was closed to new participants. In 2012, as sponsor of the BrTPREV 
plan, Oi entered into a financial obligation agreement with FATL with respect to deficits under the BrTPREV plan. We remain bound to 
this financial obligation contract. This obligation was classified as a Class I claim under the RJ Plan. 

As a result of the RJ Proceedings, certain of our unfunded obligations under our post-retirement plans were novated. As of 

December 31, 2019, we had recorded R$627 on our balance sheet as “liability for pension benefits,” net of provision for unfunded 
status on our balance sheet, represented by the commitment under the terms of the RJ Plan related to the financial obligations 
agreement, entered into by Oi and FATL intended for the payment of the mathematical provision without coverage by the plan’s assets. 

As of December 31, 2019, the TCSPREV plan was balanced. This position is recognized by Resolution 16/2014 of the National 

Council of Supplementary Pensions (CNPC). We made contributions to the incorporated BrTPREV plan of less than R$1 million in the 
year ended December 31, 2019. 

PBS-Telemar Plan. In September 2000, Telemar began sponsoring the PBS-Telemar plan, a private defined benefit plan offered to 
Telemar’s employees. In February 2005, FATL began managing the PBS-Telemar plan. As a result of the corporate reorganization, we 
have assumed Telemar’s obligations under the PBS-Telemar plan. The PBS-Telemar plan has the same characteristics as the PBS-A 
plan. The PBS-Telemar plan was closed to new participants in September 2000. We are responsible for any deficits incurred by the 
PBS-Telemar plan according to the existing proportion of the contributions we make to this plan and those made by participants. 

125 

As of December 31, 2019, the PBS-Telemar plan had a surplus of R$65million. We made contributions to the PBS-Telemar plan 

of less than R$1 million in the year ended December 31, 2019. 

TelemarPrev Plan. In September 2000, Telemar began sponsoring the TelemarPrev plan, a private variable contribution pension 
plan. Approximately 96% of participants in the PBS-Telemar plan migrated to the TelemarPrev plan. In February 2005, FATL began 
managing the TelemarPrev plan. As a result of the corporate reorganization, we have assumed Telemar’s obligations under the 
TelemarPrev plan. 

The TelemarPrev plan offers two categories of benefits to its members: (1) risk benefits, which are funded according to the 
defined benefit method; and (2) programmable benefits, which are funded according to the defined contribution method. We are liable 
for any deficits incurred by the TelemarPrev plan according to the proportion of the contributions we make to this plan. 

As of December 31, 2019, the TelemarPrev plan had a surplus of R$320 million. We were not required to make contributions to 

the TelemarPrev plan in the year ended December 31, 2019. 

Medical, Dental and Employee Assistance Benefits 

We provide our employees with medical and dental assistance, pharmacy and prescription drug assistance, group life insurance 
and meal, food and transportation assistance. We and our employees cover the costs of these benefits on a shared basis. In 2019, we 
contributed R$304 million to the medical and dental assistance plans, R$3 million to the occupational medicine plans, R$333 million 
for the Worker’s Food Program (Programa de Alimentação do Trabalhador) and R$88 million to the other benefits programs. 

Profit Sharing Plans 

The operational targets are part of a profit sharing plan implemented by the Company as an incentive for employees to pursue our 
goals and to align employees’ interests with those of our shareholders. Profit sharing occurs if financial and operational targets defined 
annually by our board of directors are achieved. As of December 31, 2019, we had provisioned R$247 million to be distributed in 
variable compensation with respect to 2019. 

We also have implemented a profit sharing plan as an incentive for employees to pursue our goals and to align employees’ 

interests with those of our shareholders. Profit sharing occurs if economic operational and financial targets defined annually by our 
board of directors are achieved. 

Education and Training 

We contribute to the professional qualification of our employees by offering training for the development of organizational and 
technical skills. In 2019, we offered approximately 4.9 million hours of training and we invested approximately R$23.5 million in the 
qualification and training of our employees. 

ITEM 7. MAJOR SHAREHOLDERS AND RELATED PARTY TRANSACTIONS 

Major Shareholders 

Oi has two outstanding classes of share capital: Common Shares and Preferred Shares with no par value. Generally, only Common 

Shares have voting rights. Preferred Shares have voting rights only in exceptional circumstances. As of the date of this annual report, 
Preferred Shares have full voting rights pursuant to Oi’s by-laws as a result of Oi’s failure to make mandatory dividend payments since 
2014. For more information, see “Item 8. Financial Information—Dividends and Dividend Policy—Dividend Policy” and “Item 10. 
Additional Information—Description of Oi’s By-laws—Voting Rights—Voting Rights of Preferred Shares.” 

As of April 24, 2020, Oi had issued 5,954,205,001 total shares, consisting of 5,796,477,760 issued Common Shares and 

157,727,241 issued Preferred Shares, including 30,595 Common Shares and 1,811,755 Preferred Shares held in treasury. 

126 

As of April 24, 2020, Oi had approximately 1.4 million shareholders, including 51 U.S. resident holders of Common Shares 
(including the depositary of the Common ADS program) and approximately 5 U.S. resident holders of Preferred Shares (including the 
depositary of the Preferred ADS program). As of April 24, 2020, there were approximately 1.3 billion Common Shares (including 
Common Shares represented by ADSs) and approximately 29 million Preferred Shares (including Preferred Shares represented by 
ADSs) held by U.S. resident holders. 

The following table sets forth information concerning the ownership of Common Shares and Preferred Shares as of April 24, 
2020, by each person whom we know to be the owner of more than 5% of the outstanding shares of any class of Oi’s share capital, and 
by all of Oi’s directors and executive officers as a group. Except for the shareholders listed below, we are not aware of any other 
shareholder holding more than 5% of any class of Oi’s share capital. Oi’s principal shareholders have the same voting rights with 
respect to each class of Oi’s shares that they own as other holders of shares of that class. 

We have not sought to verify any information provided to us by our principal shareholders. The principal shareholders may hold, 

acquire, sell or otherwise dispose of our Common Shares or Preferred Shares at any time and may have acquired, sold or otherwise 
disposed of Common Shares or Preferred Shares since the date of the information reflected herein. Other information about our 
principal shareholders may also change over time. 

Name
Brookfield Funds(2)
GoldenTree Funds(3)
Solus Funds(4)
Bratel S.à r.l.(5)
All directors, fiscal council members and their 
alternates, and executive officers as a group

Common Shares

Preferred Shares

Total

Number of
Shares
535,308,795
317,881,347
371,261,320
312,827,844

% of Shares
Outstanding
(1)

9.24
5.48
6.40
5.40

Number of
Shares

—
—
14,133,586
1,800,000

% of Shares
Outstanding
(1)

Number of
Shares

% of Shares
Outstanding
(1)

— 535,308,795
— 317,881,347
385,394,906
314,627,844

9.06
1.15

8.99
5.34
6.47
5.29

5,910*

24*

5,934* 

(1)

(2)
(3)

(4)

(5)

*

Based on the number of total shares outstanding (5,952,362,651 shares) as of April 24, 2020, which is the sum of the total number of Common Shares outstanding 
(5,796,447,165 Common Shares) and the total number of Preferred Shares outstanding (155,915,486 Preferred Shares) as of April 24, 2020. 
Collectively refers to certain funds managed by certain Brookfield Asset Management, Inc. 
GoldenTree Asset Management LP, a Delaware limited partnership, serves as the investment manager or adviser to certain funds and/or accounts, or the 
GoldenTree Funds, with respect to the Common Shares held by the GoldenTree Funds. GoldenTree Asset Management LLC, a Delaware limited liability 
company, serves as the general partner to GoldenTree Asset Management LP, and Mr. Steven A. Tananbaum, a United States citizen, serves as the managing 
member to GoldenTree Asset Management LLC. 
Solus Alternative Asset Management LP serves as the investment manager or investment subadvisor to certain funds and/or accounts, or the Solus Funds, with 
respect to the Common Shares and the Preferred Shares held by the Solus Funds. Solus GP LLC is the general partner of Solus Alternative Asset Management LP, 
and Mr. Christopher Pucillo is the managing member of Solus GP LLC. Each of Solus Alternative Asset Management LP, Solus GP LLC and Mr. Christopher 
Pucillo may be deemed to have shared voting power and/or shared investment power with respect to the Common Shares and Preferred Shares held by each Solus 
Fund. 
Bratel S.à r.l., a Luxembourg private limited liability company, is a wholly-owned subsidiary of Pharol. Excludes 8,538,277 Common Shares and 17,076,554 
Preferred Shares which Pharol has the option to acquire from PTIF in accordance with the PT Option Agreement. See “—PT Option Agreement.” 
less than 1% 

127 

Changes in Share Ownership 

Changes in GoldenTree Shareholding Interest 

In August 2018, GoldenTree Asset Management LP, a Delaware limited partnership that serves as the investment manager or 

adviser to the GoldenTree Funds with respect to the Common Shares held by the GoldenTree Funds, GoldenTree Asset Management 
LLC, a Delaware limited liability company that serves as the general partner to GoldenTree Asset Management LP, and Mr. Steven A. 
Tananbaum, a United States citizen, who serves as the managing member to GoldenTree Asset Management LLC, jointly filed a 
Schedule 13D with the SEC disclosing the GoldenTree Funds’ ownership of 201,823,190 Common Shares as of July 27, 2018, which 
was equivalent to 9.39% of Oi’s outstanding common stock. Of these, the GoldenTree Funds acquired 187,339,290 Common Shares 
through their participation in the Capitalization of Credits Capital Increase. In addition, the GoldenTree Funds received 2,645,333 
ADWs in the Capitalization of Credits Capital Increase, which they had the right to exercise to acquire 13,226,665 Common Shares. 

In November 2018, GoldenTree Asset Management LP, GoldenTree Asset Management LLC, and Mr. Steven A. Tananbaum 

jointly filed a Schedule 13D/A with the SEC disclosing the GoldenTree Funds’ ownership of 258,592,500 Common Shares as of 
November 28, 2018, which was equivalent to 11.4% of Oi’s outstanding common stock. 

In January 2019, GoldenTree Asset Management LP, GoldenTree Asset Management LLC, and Mr. Steven A. Tananbaum jointly 

filed a Schedule 13D/A with the SEC disclosing the GoldenTree Funds’ ownership of 593,920,753 Common Shares as of January 16, 
2018, which was equivalent to 15.4% of Oi’s outstanding common stock. 

In January 2019, the GoldenTree Funds acquired Common Shares through their participation in the preemptive rights offering and 

pursuant to their commitments under the Commitment Agreement. 

In April 2019, GoldenTree Asset Management LP, GoldenTree Asset Management LLC, and Mr. Steven A. Tananbaum jointly 

filed a Schedule 13D/A with the SEC disclosing the GoldenTree Funds’ ownership of 865,512,751 Common Shares as of April 9, 2019, 
which was equivalent to 14.7% of Oi’s outstanding common stock. 

In August 2019, GoldenTree Asset Management LP, GoldenTree Asset Management LLC and Mr. Steven A. Tananbaum jointly 

filed a Schedule 13D/A with the SEC disclosing the GoldenTree Funds’ ownership of 850,609,751 Common Shares as of August 19, 
2019, which was equivalent to 12.8% of Oi’s outstanding common stock 

In September 2019, GoldenTree Asset Management LP, GoldenTree Asset Management LLC and Mr. Steven A. Tananbaum 

jointly filed a Schedule 13D/A with the SEC disclosing the GoldenTree Funds’ ownership of 739,956,951 Common Shares as of 
September 17, 2019, which was equivalent to 12.8% of Oi’s outstanding common stock. 

In January 2020, GoldenTree Asset Management LP, GoldenTree Asset Management LLC and Mr. Steven A. Tananbaum jointly 

filed a Schedule 13D/A with the SEC disclosing the GoldenTree Funds’ ownership of 567,482,776 Common Shares as of January 24, 
2020, which was equivalent to 9.79% of Oi’s outstanding common stock. 

In March 2020, GoldenTree Asset Management LP, GoldenTree Asset Management LLC and Mr. Steven A. Tananbaum jointly 

filed a Schedule 13D/A with the SEC disclosing the GoldenTree Funds’ ownership of 398,881,176 Common Shares as of March 13, 
2020, which was equivalent to 6.88% of Oi’s outstanding common stock. 

In April 2020, GoldenTree Asset Management LP, GoldenTree Asset Management LLC and Mr. Steven A. Tananbaum jointly 

filed a Schedule 13D with the SEC disclosing the GoldenTree Funds’ ownership of 317,881,347 Common Shares as of April 23, 2020, 
which was equivalent to 5.48% of Oi’s outstanding common stock. 

128 

Changes in Solus Shareholding Interest 

In February 2019, Solus Alternative Asset Management LP, a Delaware limited partnership that serves as the investment manager 

to the Solus Funds with respect to the Preferred Shares held by the Solus Funds, Solus GP LLC, a Delaware limited liability company 
that serves as the general partner to Solus Alternative Asset Management LP, and Mr. Christopher Pucillo, a United States citizen, who 
serves as the managing member to Solus GP LLC, jointly filed a Schedule 13G with the SEC disclosing the Solus Funds’ ownership of 
201,230,955 Common Shares, which was equivalent to 8.88% of Oi’s outstanding common stock as of December 31, 2018, and 
14,145,359 Preferred Shares, which was equivalent to 9.07% of Oi’s outstanding preferred stock as of December 31, 2018. 

In January 2019, the Solus Funds acquired Common Shares through their participation in the preemptive rights offering and 

pursuant to their commitments under the Commitment Agreement. 

In February 2020, Solus Alternative Asset Management LP, Solus GP LLC and Mr. Christopher Pucillo jointly filed a Schedule 

13G with the SEC disclosing the Solus Funds’ ownership of 371,261,320 Common Shares which was equivalent to 6.40% of Oi’s 
outstanding common stock as of December 31, 2019, and 14,133,586 Preferred Shares, which was equivalent to 8.96% of Oi’s 
outstanding preferred stock as of December 31, 2019. 

Changes in Brookfield Shareholding Interest 

In September 2018, Brookfield Asset Management, Inc. and certain funds managed by it, or the Brookfield Funds, jointly filed a 

Schedule 13D with the SEC disclosing the Brookfield Funds’ ownership of 123,396,285 Common Shares as of August 16, 2018, which 
was equivalent to 5.74% of Oi’s outstanding common stock. Of these, certain of the Brookfield Funds acquired 106,054,035 Common 
Shares through their participation in the Capitalization of Credits Capital Increase and 17,342,250 Common Shares through open 
market purchases. In addition, the Brookfield Funds received 1,515,232 ADWs in the Capitalization of Credits Capital Increase, which 
they had the right to exercise to acquire 7,576,160 Common ADSs. 

In January 2019, Brookfield Asset Management, Inc. and the Brookfield Funds jointly filed a Schedule 13D/A with the SEC 
disclosing the Brookfield Funds’ ownership of 343,410,230 Common Shares as of January 11, 2019, which was equivalent to 9.0% of 
Oi’s outstanding common stock, all of which were held in the form of 68,682,046 ADSs, which included Common Shares that the 
Brookfield Funds had the right to acquire through their participation in the preemptive rights offering and pursuant to their 
commitments under the Commitment Agreement. 

In January 2019, the Brookfield Funds acquired Common Shares through their participation in the preemptive rights offering and 

pursuant to their commitments under the Commitment Agreement. 

Changes in Bratel Shareholding Interest 

As of January 1, 2017, Bratel B.V., a wholly-owned subsidiary of Pharol, owned 183,662,204 Common Shares. 

On September 15, 2017 and September 29, 2017, Oi received letters from Bratel B.V. informing it that Bratel B.V. had transferred 

its shareholding interests in Oi to its wholly-owned subsidiary Bratel S.à r.l. 

We believe that Bratel S.à r.l. acquired 110,597,655 Common Shares through its participation in the Capitalization of Credits 

Capital Increase and through open market purchases prior to the settlement of the Pharol Settlement Agreement on April 3, 2019. 

In accordance with the Pharol Settlement Agreement, which was confirmed by the RJ Court in a decision that became final on 

April 3, 2019, Oi transferred to Bratel 32,000,000 Common Shares and 1,800,000 Preferred Shares held in treasury. 

Based on records that we receive from the B3 related to current holdings of our share capital through the B3, we believe that 
Bratel S.à r.l. has disposed of 13,432,015 Common Shares through open market purchases since the settlement of the Pharol Settlement 
Agreement on April 3, 2019. 

129 

PT Option Agreement 

In May 2014, Oi completed a capital increase in which it issued, among other things 104,580,393 Common Shares and 
172,025,273 of Preferred Shares to Pharol in exchange for the contribution by Pharol to Oi of all of the outstanding shares of PT 
Portugal. However, prior to this capital increase, Pharol’s then wholly-owned subsidiaries PTIF and PT Portugal subscribed to an 
aggregate of €897 million principal amount of commercial paper of Rio Forte that matured in July 2014. As a result of our acquisition 
of PT Portugal as part of the Oi capital increase, we became the creditor under this commercial paper. 

On July 15 and 17, 2014, Rio Forte defaulted on the commercial paper held by PTIF and PT Portugal. On September 8, 2014, we, 
TmarPart, Pharol and our subsidiaries PT Portugal and PTIF, entered into the PT Exchange Agreement and a stock option agreement, or 
the PT Option Agreement. 

On March 24, 2015, PT Portugal assigned its rights and obligations under the PT Exchange Agreement and the PT Option 
Agreement to PTIF. On March 27, 2015, PT Portugal assigned the Rio Forte commercial paper that it owned to PTIF. Under the PT 
Exchange Agreement, on March 30, 2015, we transferred the defaulted Rio Forte commercial paper to Pharol and Pharol delivered to us 
an aggregate of 47,434,872 Common Shares and 94,869,744 Preferred Shares, representing 16.9% of Oi’s outstanding share capital, 
including 17.1% of Oi’s outstanding voting capital prior to giving effect to the PT Exchange. Under Brazilian law, these shares are 
deemed to be held in treasury. 

Under the PT Option Agreement, PTIF granted to Pharol an option, or the PT Option, to acquire 47,434,872 Common Shares and 
94,869,744 Preferred Shares. Pharol is entitled to exercise the PT Option in whole or in part, at any time prior to March 31, 2021. The 
number of shares subject to the PT Option is reduced on each March 31 such that: 

•

•

•

•

•

•

100% was available until March 31, 2016; 

90% was available between March 31, 2016 and March 31, 2017; 

72% was available between March 31, 2017 and March 31, 2018; 

54% will be available between March 31, 2018 and March 31, 2019; 

36% will be available between March 31, 2019 and March 31, 2020; and 

18% will be available between March 31, 2020 and March 31, 2021, 

in each case, less the number of shares with respect to the PT Option has been previously exercised. As of March 31, 2020, Pharol had 
not exercised the PT Option with respect to any of Oi’s shares and, as a result, the option over 38,896,595 Common Shares and 
77,793,190 of Preferred Shares has lapsed. The exercise prices under the PT Option are R$20.104 per Common Share and R$18.529 per 
Preferred Share, in each case as adjusted by the CDI rate plus 1.5% per annum, calculated pro rata temporis, from March 31, 2015 to 
the date of the effective payment of the exercise price. 

Oi is not required to maintain the shares subject to the PT Option in treasury. In the event that, at the time of exercise of the PT 
Option, PTIF and/or any of Oi’s other subsidiaries do not hold, in treasury, the number of shares with respect to which Pharol exercises 
the PT Option, the PT Option may be financially settled through payment by PTIF of the amount corresponding to the difference 
between the market price of the shares and the exercise price corresponding to these shares. 

We may terminate the PT Option if (1) the by-laws of Pharol are amended to remove or amend the provision of those by-laws that 
limits the voting right to 10% of all votes corresponding to the capital stock of Pharol, except if this removal or amendment is required 
by law or by order of a competent governmental authority; (2) Pharol directly or indirectly engages in activities that compete with the 
activities Oi or Oi’s subsidiaries in the countries in which we or they operate; or (3) Pharol violates certain obligations under the PT 
Option Agreement. 

Prior to the earlier of the expiration or full exercise of the PT Option, Pharol may not purchase shares of Oi, directly or indirectly, 

in any manner other than by exercising the PT Option. If the PT Option is exercised, Pharol will undertake its best efforts to integrate 
the shareholder bases of Pharol and Oi in the shortest time possible. 

130 

Pharol may not directly or indirectly transfer or assign the PT Option, in whole or in part, nor grant any rights under the PT 
Option, including any security interest in the PT Option or the shares underlying the PT Option, without the consent of Oi. If Pharol 
issues, directly or indirectly, any derivative instrument that is backed by or references Oi’s shares, it shall immediately use all proceeds 
derived directly or indirectly from such derivative instrument to acquire shares pursuant to the exercise of the PT Option. 

Related Party Transactions 

The following summarizes the material transactions that we have engaged in with Oi’s principal shareholders and their affiliates 

since January 1, 2019. 

Under the Brazilian Corporate Law, Oi’s directors and Oi’s executive officers cannot vote on any matter in which they have a 

conflict of interest and such transactions can only be approved on reasonable and fair terms and conditions that are no more favorable 
than the terms and conditions prevailing in the market or offered by third parties. 

Transactions with Hispamar 

We own 19% of the capital stock of Hispamar. We lease transponders on the Amazonas 3 satellite from Hispamar, which we use 

to provide voice and data services. During 2019, our total consolidated expenses under the lease agreements amounted to 
R$203 million. As of December 31, 2019, we had accounts payable to Hispamar of R$50 million. 

Transactions with AIX 

Companhia AIX de Participações S.A., in which we own 50% of the outstanding share capital, renders services to us relating to 

the rental of ducts for transmission of traffic originated outside our local network in our service areas. During 2019, our total 
consolidated expenses for services rendered by AIX amounted to R$21 million. 

ITEM 8.

FINANCIAL INFORMATION 

Consolidated Statements and Other Financial Information 

Reference is made to Item 19 for a list of all financial statements filed as part of this annual report. 

Legal Proceedings 

We are a party to certain legal proceedings arising in the normal course of business, including civil, administrative, tax, social 
security, labor, government and arbitration proceedings. We classify our risk of loss in legal proceedings as “remote,” “possible” or 
“probable,” and we only record provisions for reasonably estimable probable losses, as determined by our management. 

As of December 31, 2019, the total estimated amount in controversy for those proceedings in respect of which the risk of loss was 

deemed probable or possible totaled R$36,134 million, and we had established provisions of R$5,252 million relating to these 
proceedings. Our provisions for legal contingencies are subject to monthly monetary adjustments. For a detailed description of our 
provisions for contingencies, see note 24 to our audited consolidated financial statements. 

In certain instances, we are required to make judicial deposits or post financial guarantees with the applicable judicial bodies. As 

of December 31, 2019, we had made judicial deposits in the aggregate amount of R$8,166 million, and obtained financial guarantees 
from third parties in the aggregate amount of R$11,910 million. During 2019, we paid fees in the aggregate amount of R$251 million to 
the financial institutions from which we had obtained these guarantees, and as of December 31, 2019, we had pledged 1,811,755 
Preferred Shares, representing 1.15% of our outstanding share capital, as security for one of these financial guarantees. 

131 

Tax Proceedings 

As of December 31, 2019, the total estimated contingency in connection with tax proceedings against us in respect of which the 
risk of loss was deemed probable or possible totaled R$29,467 million, and we had recorded provisions of R$1,051 million relating to 
these proceedings. In accordance with Brazilian law, our tax contingencies are not subject to the RJ Plan. 

The Brazilian corporate tax system is complex, and as of the date of this annual report, we are involved in tax proceedings 
regarding, and have filed claims to avoid payment of, certain taxes that we believe are unconstitutional. These tax contingencies, which 
relate primarily to value-added tax, service tax and taxes on revenue, are described in detail in note 24 to our audited consolidated 
financial statements included in this annual report. We record provisions for probable losses in connection with these claims based on 
an analysis of potential results, assuming a combination of litigation and settlement strategies. As of the date of this annual report, we 
do not believe that the proceedings that we consider as probable losses, if decided against us, will have a material adverse effect on our 
financial position. It is possible, however, that our future results of operations could be materially affected by changes in our 
assumptions and the effectiveness of our strategies with respect to these proceedings. 

Value-Added State Taxes (ICMS) 

Under the regulations governing the ICMS, in effect in all Brazilian states, telecommunications companies must pay ICMS on 

every transaction involving the sale of telecommunications services they provide. We may record ICMS credits for each of our 
purchases of operational assets. The ICMS regulations allow us to apply the credits we have recorded for the purchase of operational 
assets to reduce the ICMS amounts we must pay when we sell our services. 

We have received various tax assessments challenging the amount of tax credits that we recorded to offset the ICMS amounts we 

owed. Most of the tax assessments are based on two main issues: (1) whether ICMS is due on those services subject to the Local 
Service Tax (Imposto Sobre Serviços de Qualquer Natureza), or ISS; and (2) whether some of the assets we have purchased are related 
to the telecommunications services provided, and, therefore, eligible for an ICMS tax credit. A small part of the assessments that are 
considered to have a probable risk of loss are related to: (1) whether certain revenues are subject to ICMS tax or ISS tax; (2) offset and 
usage of tax credits on the purchase of goods and other materials, including those necessary to maintain the network; and 
(3) assessments related to non-compliance with certain ancillary (non-monetary) obligations. 

As of December 31, 2019, we deemed the risk of loss as possible with respect to approximately R$13,470 million of these 

assessments and had not recorded any provisions in respect of these assessments. As of December 31, 2019, we had recorded provisions 
in the amount of R$746 million for those assessments in respect of which we deemed the risk of loss as probable. 

Local Service Tax (ISS) 

We have received various tax assessments claiming that we owe ISS taxes on supplementary services. We have challenged these 

assessments on the basis that ISS taxes should not be applied to supplementary services (such as, among others things, equipment 
leasing and technical and administrative services) provided by telecommunications service providers, because these services do not 
clearly fit into the definition of “telecommunications services.” 

As of December 31, 2019, we deemed the risk of loss as possible with respect to approximately R$2,840 million of these 

assessments and had not recorded any provisions in respect of these assessments. As of December 31, 2019, we had recorded provisions 
in the amount of R$69 million for those assessments in respect of which we deemed the risk of loss as probable. 

132 

FUST and FUNTTEL 

The FUST is a fund that was established to promote the expansion of telecommunications services to non-commercially viable 
users. The FUNTTEL was established to finance telecommunications technology research. We are required to make contributions to the 
FUST and the FUNTTEL. Due to a change by ANATEL in the basis for calculation of our contributions to the FUST and the 
FUNTTEL, we made provisions for additional contributions to the FUST and TNL made provisions for additional contributions to the 
FUST and the FUNTTEL. With respect to the calculation of the contribution to the FUST, the Brazilian Association of Fixed-Line 
Companies (Associação Brasileira das Empresas de Telefonia Fixa) of which we are members, filed a lawsuit to request a review of the 
applicable legislation. 

As of December 31, 2019, we deemed the risk of loss as possible with respect to approximately R$5,134 million of these 

assessments and had not recorded any provisions in respect of these assessments. As of December 31, 2019, we had recorded provisions 
in the amount of R$5 million for those assessments in respect of which we deemed the risk of loss as probable. 

Contributions to the INSS 

Pursuant to Brazilian social security legislation, companies must pay contributions to the National Social Security Institute 
(Instituto Nacional do Seguro Social), or INSS, based on their payroll. In the case of outsourced services, the contracting parties must, 
in certain circumstances, withhold the social contribution due from the third-party service providers and pay the retained amounts to the 
INSS. In other cases, the parties are jointly and severally liable for contributions to the INSS. Assessments have been filed against us 
primarily relating to claims regarding joint and several liability and claims regarding the percentage to be used to calculate workers’ 
compensation benefits and other amounts subject to social security tax. 

As of December 31, 2019, we deemed the risk of loss as possible with respect to approximately R$650 million of these 
assessments. As of December 31, 2019, we had recorded provisions of R$24 million for those assessments in respect of which we 
deemed the risk of loss as probable. 

PIS and COFINS 

In 2006, the Brazilian federal tax authorities filed a claim in the amount of R$1,026 million related to the basis for the calculation 

of PIS/COFINS. In 2007, TNL obtained a partially favorable decision in a lower court that reduced the amount of this claim to 
R$585 million. Both TNL and the Brazilian federal tax authorities filed appeals, with respect to which decisions are pending. As of 
December 31, 2019, we deemed the risk of loss as possible with respect to approximately R$2,136 million of these assessments and had 
not recorded any provisions in respect of these assessments. As of December 31, 2019, we had recorded provisions of R$23 million for 
those assessments in respect of which we deemed the risk of loss as probable. 

Other Tax Claims 

There are various federal taxes that have been assessed against us, largely relating to (1) assessments of taxes against our company 

that we do not believe are due and which we are contesting, and (2) our use of tax credits to offset certain federal taxes, which the 
federal tax authorities are contesting. 

As of December 31, 2019, we deemed the risk of loss as possible with respect to approximately R$4,186 million of these 
assessments. As December 31, 2019, we had recorded provisions in the amount of R$184 million for those assessments in respect of 
which we deemed the risk of loss as probable. 

Civil Claims Relating to Oi S.A. and Our Brazilian Operations 

As of December 31, 2019, the total estimated contingency in connection with civil claims against us in respect of which the risk of 

loss was deemed probable or possible, totaled R$3,818 million, and we had recorded provisions of R$2,150 million relating to these 
proceedings. 

133 

Administrative Proceedings 

On an almost weekly basis, we receive inquiries from ANATEL requiring information from us on our compliance with the various 
service obligations imposed on us by our concession agreements. If we are unable to respond satisfactorily to those inquiries or comply 
with our service obligations under our concession agreements, ANATEL may commence administrative proceedings in connection with 
such noncompliance. We have received numerous notices of commencement of administrative proceedings from ANATEL, mostly due 
to our inability to achieve certain targets established in the RGQ and the PGMU. 

At the time that ANATEL notifies us it believes that we have failed to comply with our obligations, we evaluate the claim and, 

based on our assessment of the probability of loss relating to that claim, may establish a provision. We vigorously contest a substantial 
number of the assessments made against us. 

As of December 31, 2019, we had recorded provisions in the amount of R$570 million with respect to these claims. 

Brazilian Antitrust Proceedings 

We are subject to administrative proceedings and preliminary investigations conducted by the Brazilian antitrust authorities with 
respect to potential violations of the Brazilian antitrust law. Such investigations may result in penalties, including fines. During 2019, 
no fines or penalties were levied against us. We deemed the risk of loss as possible that we will be fined in one or more of such 
proceedings and have not recorded any provisions for those claims. 

Financial Interest Agreements (PEX and PCT) 

Prior to the privatization of Telebrás, users of fixed-line telephony services in Brazil were required to purchase the right to use 
fixed telephone lines. These purchases could be made through two types of financial interest agreements: (1) Plan of Expansion (Plano 
de Expansão), or PEX, contracts; and (2) Community Telephone Program (Planta Comunitária de Telefonia), or PCT, contracts. Under 
PEX contracts, customers who purchased a telephone line acquired the right subscribe for a number of a telephone company’s shares. 
Under the PCT program, users who purchased a telephone line acquired a participation in an association formed by a local community 
that subcontracted the construction or expansion of necessary infrastructure, which was then sold to the telephone company, in 
exchange for shares of the company. The number of shares to be issued to each user was determined based on a formula that divided the 
contract value by the book value of the shares. 

We are a defendant in several claims filed by users of telephone lines in the State of Rio Grande do Sul. Prior to our acquisition of 
control of CRT in July 2000, CRT entered into PEX contracts with its fixed-line subscribers. Beginning in June 1997, certain of CRT’s 
fixed-line subscribers began to file suits in which they claimed that the calculation used by CRT to arrive at the number of shares to be 
issued pursuant to the financial interest agreements was incorrect and resulted in the claimants receiving too few shares. 

In addition, as successor to various companies we acquired in the privatization of Telebrás and which were subsequently merged 

into our company, we are subject to various civil claims filed by PCT participants who also disagree with the value of their shares in 
those companies and who seek to recover the amounts they invested. 

In 2009, two court decisions significantly changed the assumptions underlying our estimate of the potential losses relating to these 

suits. In March 2009, the Brazilian Supreme Court published a decision ruling that the financial interest agreements are subject to the 
twenty-year statute of limitations prescribed by the Brazilian Civil Code, as opposed to the three-year statute of limitations prescribed 
by the Brazilian Corporate Law. This decision increased the likelihood of an unfavorable outcome in a greater number of these pending 
cases than previously anticipated. Also in March 2009, the Superior Court of Justice ruled that the number of shares to be issued must 
be calculated using the book value of the shares listed on company’s balance sheet at the end of the first month in which the shares were 
issued. 

134 

As of December 31, 2019, we had recorded provisions in the amount of R$398 million for those claims in respect of which we 

deemed the risk of loss as probable. 

Customer Service Centers 

We are a defendant in 47 civil class actions filed by the Attorney General of the National Treasury jointly with certain consumer 
agencies demanding the re-opening of customer service centers. The lower courts have rendered decisions in all of these proceedings, 
some of which have been unfavorable to us. As of the date of this annual report, all of these proceedings are under appeal. As of 
December 31, 2019, we had recorded provisions in the amount of R$16.6 million for those claims in respect of which we deemed the 
risk of loss as probable. 

Customer Service 

We are a defendant in a civil class action lawsuit filed by the Brazilian Federal Prosecutor’s Office seeking recovery for alleged 

collective moral damages caused by TNL’s alleged non-compliance with the Customer Service (Serviço de Atendimento ao Consumidor
– SAC) regulations established by the Ministry of Justice (Ministério da Justiça). TNL presented its defense and asked for a change of 
venue to federal court in Rio de Janeiro, where we are headquartered. Other defendants have been named and await service of process. 
The amount involved in this action is R$300 million. As a result of a corporate reorganization in 2012, we have succeeded to TNL’s 
position as a defendant in this action. As of December 31, 2019, we deemed the risk of loss as possible with respect to these lawsuits 
and had not made any provisions with respect to this action since it was awaiting the court’s initial decision. 

Special Civil Court Proceedings 

We are party to proceedings in special civil courts relating to customer claims in connection with our basic subscription services. 

The value of any individual claim does not exceed 40 minimum wages. As of December 31, 2019, we had recorded provisions in the 
amount of R$119 million for these claims in respect of which we deemed the risk of loss as probable. 

Other Claims 

We are defendants in various claims involving contract termination, indemnification of former suppliers and contractors, review of 

contractual conditions due to economic stabilization plans and breach of contract. As of December 31, 2019, we had recorded 
provisions in the amount of R$1,063 million in respect of these claims. 

Labor Claims Relating to Oi S.A. and Our Brazilian Operations 

We are a party to a large number of labor claims arising out of the ordinary course of our businesses. We do not believe any of 
these claims, individually or in the aggregate would have a material effect on our business, financial condition or results of operations if 
such claims are decided against us. These proceedings generally involve claims for: (1) risk premium payments sought by employees 
working in dangerous conditions; (2) wage parity claims seeking equal pay among employees who do the same kind of work, within a 
given period of time, and have the same productivity and technical performance; (3) indemnification payments for, among other things, 
work accidents, occupational injuries, employment stability, child care allowances and achievement of productivity standards set forth 
in our collective bargaining agreements; (4) overtime wages; and (5) joint liability allegations by employees of third-party service 
providers. 

As of December 31, 2019, the total estimated contingency in connection with labor claims against us in respect of which the risk 
of loss was deemed probable or possible totaled R$2,849 million, and we had recorded provisions of R$2,051 million relating to these 
proceedings. 

135 

Legal Proceedings Relating to Our Financial Restructuring 

Judicial Reorganization Proceedings 

On June 20, 2016, Oi, together with the other RJ Debtors, filed a joint voluntary petition for judicial reorganization pursuant to the 

Brazilian Bankruptcy Law with the RJ Court, pursuant an urgent measure approved by our board of directors. 

On December 20, 2017, the RJ Plan was approved by a significant majority of creditors of each class present at a GCM. On 
January 8, 2018, the RJ Court entered the Brazilian Confirmation Order, ratifying and confirming the RJ Plan, but modifying certain 
provisions of the RJ Plan. The Brazilian Confirmation Order was published in the Official Gazette of the State of Rio de Janeiro on 
February 5, 2018, the Brazilian Confirmation Date. 

During 2018, the restructuring of the RJ Debtor’s financial debt in accordance with the applicable terms and conditions set forth in 

the RJ Plan was concluded. 

Extension of the Judicial Reorganization Proceedings 

The Brazilian Bankruptcy Law provides that the RJ Proceedings and the judicial supervision of the RJ Debtors may be terminated 
on the second anniversary of the Brazilian Confirmation Date if the RJ Court determines that all obligations provided for in the RJ Plan 
have been satisfied based on the analysis of compliance with the RJ Plan. 

On December 6, 2019, we filed a petition with the RJ Court requesting that the judicial supervision of the RJ Debtors not be 
terminated on February 5, 2020, the second anniversary of the Brazilian Confirmation Date, in order to allow us to continue to execute 
the RJ Plan and remain focused on our strategic transformation. Notwithstanding the conclusion of the restructuring of the RJ Debtor’s 
financial debt in accordance with the applicable terms and conditions set forth in the RJ Plan, we presented to the RJ Court 
circumstances related to the complexity inherent to the magnitude of the RJ Proceedings and the ongoing reforms in the legal-regulatory 
environment, which we believe require additional measures yet to be implemented under the RJ Proceedings. 

On February 27, 2020, we filed a petition with the RJ Court requesting that we be permitted to submit to our creditors for their 
consideration and deliberation at a new general creditors’ meeting a proposed amendment to the RJ Plan designed to achieve greater 
operational and financial flexibility for our company to continue with investments and the fulfillment of our strategic plan. At the new 
general creditors’ meeting, only creditors of the RJ Debtors that held credits and had voting rights at the time of the original GCM and 
who continued to hold an interest in the debt obligations or equity securities of the RJ Debtors on February 27, 2020 will be entitled to 
vote. 

On March 6, 2020, the RJ Court issued a decision granting our request to hold a new general creditors’ meeting to deliberate on a 

proposed amendment to the RJ Plan. The RJ Court required that: 

•

•

the RJ Debtors must submit the proposed amendment to the RJ Plan to the RJ Court on or prior to September 8, 2020; and 

the new general creditors’ meeting organized by the Judicial Administrator must take place within 60 days from the date of 
submission of the proposed amendment to the RJ Plan to the RJ Court by the RJ Debtors. 

We intend to seek to amend the RJ Plan in order to facilitate asset sales contemplated by our strategic plan, including the potential 

sale of our mobile business and the proposed sales of other non-core assets. We continue to discuss the terms of the proposed 
amendment with various constituencies of our company and can provide no assurances with respect to the specific terms of the 
proposed amendment that will be presented to the RJ Court. 

ANATEL Proceedings 

As a result of the commencement of the RJ Proceedings on June 20, 2016, all outstanding non-tax claims of ANATEL against the 
RJ Debtors as of that date became subject to compromise under our RJ Proceedings. As of December 31, 2017, the aggregate amount of 
the contingencies for claims of ANATEL recognized by the RJ Court was R$9,334 million. 

136 

Under the RJ Plan, claims of ANATEL were classified as Class III claims. Under the RJ Plan, liquidated claims of ANATEL 

outstanding as of June 20, 2016 have been novated and in calculating the recovery of ANATEL under these claims the amounts of all 
accrued interest included in these claims was reduced by 50% and the amounts of all late charges included in these claims was reduced 
by 25%. The remaining amount of these claims will be settled in 240 monthly installments, beginning on June 30, 2018, in the amount 
of 0.160% of the outstanding claims for the first 60 monthly installments, 0.330% of the outstanding claims for the next 60 monthly 
installments, 0.500% of the outstanding claims for the next 60 monthly installments, 0.660% of the outstanding claims for the next 59 
monthly installments, and the remainder at maturity on June 30, 2038. Beginning on July 31, 2018, the amounts of each monthly 
installment have been be adjusted by the SELIC variation. Payments of monthly installments will be made through the application of 
judicial deposits related to these claims until the balance of these judicial deposits has been exhausted and thereafter will be payable in 
cash in reais. 

Under the RJ Plan, non-liquidated claims of ANATEL outstanding as of June 20, 2016 have been novated and ANATEL is 

entitled to the Default Recovery with respect to these claims. 

In the event that a legal rule is adopted in Brazil that regulates an alternative manner for the settlement of the claims of ANATEL 

outstanding as of June 20, 2016, the RJ Debtors may adopt the new regime, observing the terms and conditions set forth in Oi’s 
by-laws. 

Notwithstanding the above, ANATEL has challenged the treatment of its outstanding claims for fines, interest and penalties in the 

RJ Proceedings. Concurrently with our negotiations with our financial creditors as part of our RJ Proceedings, we engaged in 
negotiation and litigation with ANATEL, our largest creditor, with respect to the treatment of outstanding claims for fines, interest and 
penalties in the RJ Proceedings. On November 24, 2016, a hearing was held with the goal of consensually resolving ANATEL’s claims 
against the RJ Debtors’ as part of a mediation procedure initiated under RJ Proceedings. However, ANATEL filed an appeal against the 
decision which ordered the mediation, which is pending judgement. 

The revised list of creditors submitted to the RJ Court by the Judicial Administrator, or the Second List of Creditors, recognized 

claims of ANATEL in the aggregate amount of approximately R$11.1 billion. On June 9, 2017 ANATEL filed a challenge to the 
Second List of Creditors, objecting the inclusion of its claim. We disagree with the amount and are challenging some of the 
noncompliance events alleged by ANATEL, and are also challenging the fairness of the penalties, emphasizing the unreasonableness of 
the amount of the imposed fines in light of the alleged noncompliance events. 

The inclusion of the claims of ANATEL in the RJ Debtor’s judicial reorganization plan does not require the consent of ANATEL, 

but instead depends on the recognition of the applicability of the RJ Proceedings to these claims. 

On August 23, 2016, ANATEL filed an appeal against the decision of the RJ Court which granted the processing of the RJ 
Proceedings, stating that the RJ Proceedings did not apply to ANATEL’s claims. On August 29, 2017, the 8th Civil Chamber of the Rio 
de Janeiro State Court of Justice granted ANATEL’s appeal to maintain the name of the RJ Debtors in the databases of the credit 
protection agencies, but held that the pre-petition claims of ANATEL were not tax claims and, therefore, were subject to the RJ 
Proceedings. On October 20, 2017, ANATEL filed a special and an extraordinary appeals against the decision of the 8th Civil Chamber 
of the Rio de Janeiro State Court of Justice. Judgments on these appeals by the Superior Court of Justice and the Supreme Court of 
Brazil are pending. 

Non-Provisioned Contingencies 

We are defendants in various proceedings with no legal precedent involving network expansion plans, compensation for moral and 

material damages, collections and bidding proceedings, intellectual property and supplementary pension plan, among others, for which 
we deem the risk of loss as possible and have not recorded any provisions. As of December 31, 2019, we deemed the risk of loss as 
possible with respect to R$30,882 million of these proceedings. This amount is based on total value of the damages being sought by the 
plaintiffs; however, the value of some of these claims, cannot be estimated at this time. Typically, we believe the value of individual 
claims to be beyond the merits of the case in question. 

137 

Dividends and Dividend Policy 

Dividend Policy 

Oi’s dividend distribution policy has historically included the distribution of periodic dividends, based on the annual financial 
statements approved by Oi’s board of directors, in accordance with the Brazilian Corporate Law and as set forth in Oi’s by-laws, which 
provide that, in general, a minimum amount of 25% of Oi’s consolidated net income for each fiscal year, as calculated and adjusted for 
amounts allocated to legal and other applicable reserves in accordance with the Brazilian Corporate Law, must be distributed to 
shareholders. We refer to this amount as the mandatory distributable amount. Oi may pay the mandatory distributable amount as 
dividends, interest attributable to shareholders’ equity (which is similar to a dividend but is deductible in calculating corporate income 
tax and social contribution on net profits, subject to certain limitations imposed by law as described in “Item 10. Additional 
Information—Taxation—Brazilian Tax Considerations—Interest on Shareholders’ Equity”). Payment of intermediate or interim 
dividends is also be permitted, subject to market conditions, Oi’s then-prevailing financial condition and other factors deemed relevant 
by Oi’s board of directors. Oi may set off any payment of interim dividends against the amount of the mandatory distributable amount 
to be paid in the year in which the interim dividends are paid. 

Notwithstanding the above, under Section 10.1 of the RJ Plan, Oi and the other RJ Debtors are prohibited from declaring or 
paying dividends, interest on shareholders’ equity or other forms of return on capital or making any other payment or distribution on or 
related to their shares (including any payment related to a merger or consolidation) until February 5, 2024. After February 5, 2024, Oi 
and the other RJ Debtors will be permitted to declare or pay dividends, interest on shareholders’ equity or other forms of return on 
capital or make any other payment or distribution on or related to their shares (including any payment related to a merger or 
consolidation) if the ratio of Oi’s consolidated net debt (defined as Financial Credits, minus Cash Balance (in each case as defined in 
the RJ Plan)) to EBITDA (as defined in the RJ Plan) for the fiscal year ended immediately prior to any such declaration or payment is 
less than or equal to 2 to 1. 

The restrictions of the payment of dividends and other distributions described above are subject to the following exceptions: 

•

•

•

dividends, return on capital or other distributions made between the RJ Debtors; 

payments by Oi and the other RJ Debtors to dissenting shareholders, according to applicable law, carried out after 
February5, 2018; and 

any payment of dividends made in accordance with the RJ Plan. 

There shall not be any restriction to the distribution of dividends under the RJ Plan after the full payment of the Financial Credits. 

Pursuant to Section 10.2.1 of the RJ Plan, if at any time any two of Standard & Poor’s, Moody’s and Fitch rate Oi as investment 

grade and no default occurs, the restrictions on distributions imposed by Section 10.1 of the RJ Plan will be suspended. However, if one 
of these rating agencies, or both of them, subsequently cancels or downgrades Oi’s rating, then the suspended restrictions will be 
reinstated. 

When Oi declares dividends, Oi is generally required to pay them within 60 days of declaring them, unless the shareholders’ 
resolution establishes another payment date. In any event, if Oi declares dividends, Oi must pay them by the end of the fiscal year for 
which they are declared. Under Article 9 of Law No. 9,249/95 and Oi’s by-laws, Oi also may pay interest attributable to shareholders’ 
equity as an alternative form of dividends upon approval of Oi’s board of directors. 

138 

Because Oi’s shares are issued in book-entry form, dividends with respect to any share are automatically credited to the account 
holding such share. Shareholders who are not residents of Brazil must register with the Brazilian Central Bank in order for dividends, 
sales proceeds or other amounts with respect to their shares to be eligible to be remitted outside of Brazil. 

The Common Shares and Preferred Shares underlying our ADSs are held in Brazil by the depositary, which has registered with the 

Brazilian Central Bank as the registered owner of such Common Shares and Preferred Shares. Payments of cash dividends and 
distributions, if any, will be made in Brazilian currency to the depositary. The depositary will then convert such proceeds into dollars 
and will cause such dollars to be distributed to holders of our ADSs. As with other types of remittances from Brazil, the Brazilian 
government may impose temporary restrictions on remittances to foreign investors of the proceeds of their investments in Brazil, as it 
did for approximately six months in 1989 and early 1999, and on the conversion of Brazilian currency into foreign currencies, which 
could hinder or prevent the depositary from converting dividends into U.S. dollars and remitting these U.S. dollars abroad. See “Item 3. 
Key Information—Risk Factors—Risks Relating to the Common Shares, Preferred Shares and ADSs.” 

Distributions of dividends, including interest attributable to shareholders’ equity, in any year are made: 

•

•

•

first, to the holders of Preferred Shares, up to the greater non-cumulative amount of: (1) 6.0% per year of the amount 
resulting from Oi’s share capital divided by the number of Oi’s total issued shares, or (2) 3.0% per year of the book value of 
Oi’s shareholders’ equity divided by the number of Oi’s total issued shares, or the Minimum Preferred Dividend; 

then, to the holders of Common Shares, until the amount distributed in respect of each Common Share is equal to the 
amount distributed in respect of each Preferred Share; and 

thereafter, to the holders of Common Shares and Preferred Shares on a pro rata basis. 

Under Oi’s by-laws, if the Minimum Preferred Dividend is not paid for a period of three years, holders of Preferred Shares are 
entitled to full voting rights. As a result of Oi’s failure to pay the Minimum Preferred Dividend for 2014, 2015 and 2016, holders of 
Oi’s Preferred Shares obtained full voting rights on April 28, 2017, the date that Oi’s annual shareholders’ meeting approved our 
financial statements for fiscal year 2016. 

Historical Payment of Dividends 

Oi has not paid any dividends and/or interest attributable to shareholders’ equity since January 1, 2014. 

Taxation of Dividends 

Under the current Brazilian tax law, dividends paid to persons who are not Brazilian residents, including holders of ADSs, are not 
subject to Brazilian withholding tax, except for dividends declared based on profits generated prior to December 31, 1995, which may 
be subject to Brazilian withholding income tax at varying tax rates. Any payment of interest attributable to shareholders’ equity to 
holders of Common Shares, Preferred Shares or ADSs, whether or not they are Brazilian residents, is subject to Brazilian withholding 
tax at the rate of 15%, except that a 25% withholding tax rate applies if the recipient is domiciled in a Favorable Tax Jurisdiction. For 
information regarding Brazilian tax implications of dividends and interest attributable to shareholders’ equity, see “Item 10. Additional 
Information—Taxation—Brazilian Tax Considerations.” 

Holders of Common Shares, Preferred Shares or ADSs may also be subject to U.S. federal income taxation on dividends and 
interest attributable to shareholders’ equity. For more information on the U.S. federal income tax implications of dividends and interest 
attributable to shareholders’ equity, see “Item 10. Additional Information—Taxation—U.S. Federal Income Tax Considerations.” 

139 

Significant Changes 

Other than as disclosed in this annual report, no significant change has occurred since the date of the audited consolidated 

financial statements included in this annual report. 

ITEM 9.

THE OFFER AND LISTING 

Markets for Oi’s Equity Securities 

The principal trading market for Common Shares and Preferred Shares is the B3, where they are traded under the symbols 
“OIBR3” and “OIBR4,” respectively. Oi’s Common ADSs trade on the NYSE under the symbol “OIBR.C.” The OTC Markets Group, 
Inc. publishes quotations for Oi’s Preferred ADS in the “pink sheets” under the trading symbol OIBRQ. 

Regulation of Brazilian Securities Markets 

The Brazilian securities markets are regulated by the CVM, which has regulatory authority over the stock exchanges and the 
securities markets generally, the National Monetary Council and the Brazilian Central Bank, which has, among other powers, licensing 
authority over brokerage firms and which regulates foreign investment and foreign exchange transactions. The Brazilian securities 
markets are governed by (1) Law No. 6,385, as amended and supplemented, which is the principal law governing the Brazilian 
securities markets, (2) the Brazilian Corporate Law, and (3) the regulations issued by the CVM, the National Monetary Council and the 
Brazilian Central Bank. 

These laws and regulations provide for, among other things, disclosure requirements applicable to issuers of publicly traded 

securities, restrictions on insider trading (including criminal sanctions under the Brazilian Penal Code) and price manipulation, 
protection of minority shareholders and disclosure of transactions in a company’s securities by its insiders, including directors, officers 
and major shareholders. They also provide for the licensing and oversight of brokerage firms and the governance of Brazilian stock 
exchanges. 

However, the Brazilian securities markets are not as highly regulated or supervised as U.S. securities markets or securities markets 

in some other jurisdictions. In addition, rules and policies against self-dealing or for preserving shareholder interests may be less well-
defined and enforced in Brazil than in the United States, which may put holders of Common Shares and Common ADSs at a 
disadvantage. Finally, corporate disclosures also may be less complete than for public companies in the United States and certain other 
jurisdictions. 

Under the Brazilian Corporate Law, a company is either publicly held (companhia aberta), as Oi is, or privately held (companhia 

fechada). All publicly held companies are registered with the CVM and are subject to reporting and regulatory requirements. A 
company registered with CVM may have its securities traded either on the B3 or in the Brazilian over-the-counter market. Shares of 
companies, such as Oi, that are listed on the B3 may not simultaneously trade on the Brazilian over-the-counter market. The shares of a 
publicly held company may also be traded privately, subject to certain limitations. 

The Brazilian over-the-counter market consists of direct trades between individuals in which a financial institution registered with 

the CVM serves as intermediary. No special application, other than registration with the CVM, is necessary for securities of a public 
company to be traded in this market. The CVM requires that it be given notice of all trades carried out in the Brazilian over-the-counter 
market by the respective intermediaries. 

Brazilian regulations also require that any person or group of persons representing the same interest that has directly or indirectly 

carried out a material transaction or set of transactions by which the equity interest held by such person or group of persons surpasses or 
falls below the thresholds of 5%, or any 5% multiple thereof, of a type or class of shares of a publicly traded company must provide 
such publicly traded company with information on such transaction and its purpose, and such company must transmit this information 
to the CVM. If this acquisition causes a change in the control of the company or in the administrative structure of the company, or if 
this acquisition triggers the obligation to make a public offering in accordance with CVM Instruction No. 361, as amended, then the 
acquirer must disclose this information to the applicable stock exchanges and the same means of communication usually adopted by the 
company. 

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Trading on the B3 

Overview of the B3 

In 2000, the BOVESPA was reorganized through the execution of memoranda of understanding by the Brazilian stock exchanges. 

Following this reorganization, the BOVESPA was a non-profit entity owned by its member brokerage firms and trading on the 
BOVESPA was limited to these member brokerage firms and a limited number of authorized nonmembers. Under the memoranda, all 
securities are now traded only on the BOVESPA, with the exception of electronically traded public debt securities and privatization 
auctions, which are traded on the Rio de Janeiro Stock Exchange. 

In August 2007, the BOVESPA underwent a corporate restructuring that resulted in the creation of BOVESPA Holding S.A., a 

public corporation, whose wholly-owned subsidiaries were (1) the BOVESPA, which is responsible for the operations of the stock 
exchange and the organized over-the-counter markets, and (2) the Brazilian Settlement and Custodial Company (Companhia Brasileira 
de Liquidação e Custódia), or CBLC, which is responsible for settlement, clearing and depositary services. In the corporate 
restructuring, all holders of membership certificates of the BOVESPA and of shares of CBLC became shareholders of BOVESPA 
Holding S.A. As a result of the corporate restructuring, access to the trading and other services rendered by the BOVESPA is not 
conditioned on stock ownership in BOVESPA Holding S.A. 

In May 2008, the BOVESPA merged with the Commodities and Futures Exchange (Bolsa de Mercadorias & Futuros) to form the 
BM&FBOVESPA. In November 2008, the CBLC merged with the BM&FBOVESPA. As a result, the BM&FBOVESPA now performs 
its own settlement, clearing and depositary services. In March 2017, BM&FBOVESPA merged with Cetip S.A. – Mercados 
Organizados, a settlement and clearing house in Brazil to form the B3 S.A. – Brasil, Bolsa, Balcão. 

Trading and Settlement 

Trading of equity securities on the B3 is conducted through an electronic trading system called Megabolsa every business day, 

typically from 10:00 a.m. to 5:00 p.m., São Paulo time. During certain months, however, to account for daylight saving time in Brazil 
and more closely align with trading hours in the United States, trading hours on the B3 are extended by one hour to 6:00 p.m., São 
Paulo time. When trading ends at 5:00 p.m. São Paulo time, trading of equity securities on the B3 is also conducted after market 
between 5:25 p.m. and 6:00 p.m., São Paulo time, in an after-market system connected to both traditional brokerage firms and 
brokerage firms operating on the internet. This after-market trading is subject to regulatory limits on price volatility of securities and on 
the volume of shares traded by investors operating on the internet. When trading ends at 5:00 p.m. São Paulo time, there is no after-
market trading. 

Since March 2003, market making activities have been allowed on the B3. As of the date of this annual report Credit Suisse 
(Brasil) S.A. Corretora de Títulos e Valores Mobiliários acts as market maker of the Common Shares and Preferred Shares on the B3. 
Trading in securities listed on the B3 may be effected off the exchange in the unorganized over-the-counter market under certain 
circumstances, although such trading is very limited. 

The trading of securities of a company on the B3 is automatically suspended when a Company announces a material event. It is 

also recommended that the company simultaneously make a request to suspend trading in any international stock exchange in which its 
securities are traded. The CVM and the B3 have discretionary authority to suspend trading in shares of a particular issuer, based on or 
due to a belief that, among other reasons, a company has provided inadequate information regarding a material event or has provided 
inadequate responses to inquiries by the CVM or the B3. 

In order to reduce volatility, the B3 has adopted a “circuit breaker” mechanism under which trading sessions may be suspended for 

a period of 30 minutes or one hour whenever the Ibovespa index falls 10% or 15%, respectively, compared to the closing of the 
previous trading session. Also, if after the reopening of the market the Ibovespa falls 20% compared to the closing of the previous day, 
the operations are suspended for a certain period to be defined by the B3. This mechanism is not applied in the last half hour of the 
trading session. 

141 

Settlement of transactions on the B3 is effected two business days after the trade date, without adjustment of the purchase price for 

inflation. Delivery of and payment for shares is made through the facilities of the clearing and settlement chamber of the B3. 

Regulation of Foreign Investments 

Trading on the B3 by a holder not deemed to be domiciled in Brazil for Brazilian tax and regulatory purposes, or a Non-Brazilian 
Holder, is subject to certain limitations under Brazilian foreign investment regulations. With limited exceptions, Non-Brazilian Holder 
may trade on the B3 only in accordance with the requirements of Annex I of Resolution No. 4,373 of the National Monetary Council. 
Annex I of Resolution No. 4,373 requires that securities held by Non-Brazilian Holders be registered, maintained in the custody of, or 
maintained in deposit accounts with, financial institutions that are authorized by the Brazilian Central Bank and the CVM, as applicable. 
Subject to limited exceptions provided in the CVM regulation or previous CVM authorization, Annex I of Resolution No. 4,373 
requires Non-Brazilian Holders (1) to restrict their securities trading to transactions on the B3 or qualified over-the-counter markets; 
and (2) to not transfer the ownership of investments made under Annex I of Resolution No. 4,373 through private transactions. See 
“Item 10. Additional Information—Exchange Controls—Annex I of Resolution No. 4,373,” and “Item 10. Additional 
Information—Exchange Controls—Annex II of Resolution No. 4,373 – ADSs” for further information about Resolution No. 4,373, and 
“Item 10. Additional Information—Taxation—Brazilian Tax Considerations—Taxation of Gains” for a description of certain tax 
benefits extended to Non-Brazilian Holders who qualify under Resolution No. 4,373. 

B3 Corporate Governance Standards 

In December 2000, the B3 introduced three special listing segments: 

•

•

•

Level 1 of Differentiated Corporate Governance Practices; 

Level 2 of Differentiated Corporate Governance Practices; and 

The Novo Mercado (New Market). 

These special listing segments were designed for the trading of shares issued by companies that voluntarily undertake to abide by 

corporate governance practices and disclosure requirements in addition to those already required by Brazilian law. The inclusion of a 
company in any of the special listing segments requires adherence to a series of corporate governance rules. These rules were designed 
to increase shareholders’ rights and enhance the quality of information provided to shareholders. 

Oi’s shares joined Level 1 of Differentiated Corporate Governance Practices on December 14, 2012. As a Level 1 company, Oi 

must, among other things: 

•

•

•

•

ensure that shares representing 25% of its total share capital are effectively available for trading; 

adopt offering procedures that favor widespread ownership of shares whenever Oi makes a public offering; 

comply with minimum quarterly disclosure standards, including issuing consolidated financial information, a cash flow 
statement, and special audit revisions on a quarterly basis; 

follow stricter disclosure policies with respect to contracts with related parties, material contracts and transactions involving 
its securities made by its controlling shareholders, if any, directors or executive officers; 

142 

•

•

make a schedule of corporate events available to its shareholders; and 

hold public meetings with analysts and investors at least annually. 

Pursuant to the regulations of the B3, the members of Oi’s board of directors and board of executive officers are personally liable for its 
compliance with the rules and regulations of the B3’s Level 1 Listing Segment. 

Moreover, in September 2015, Oi amended its by-laws in order to comply with the rules of the Novo Mercado segment of the B3 
even though Oi has not formally joined this special listing segment. These amendments include the requirement that at least 20% of the 
members of Oi’s board of directors be independent members as defined in the listing regulations of the Novo Mercado and Article 141, 
paragraphs 4 and 5 of the Brazilian Corporate Law. 

ITEM 10. ADDITIONAL INFORMATION 

Description of Oi’s By-laws 

The following is a summary of the material provisions of Oi’s by-laws and of the Brazilian Corporate Law. In Brazil, a company’s 

by-laws (estatuto social) are the principal governing document of a corporation (sociedade anônima). This summary also includes 
relevant provisions of the RJ Plan. In case of a conflict and/or discrepancy between the RJ Plan and Oi’s by-laws’ rules, the RJ Plan 
shall prevail. 

General 

Oi’s registered name is Oi S.A. – In Judicial Reorganization, and its registered office is located in the City of Rio de Janeiro, State 
of Rio de Janeiro, Brazil. Oi’s registration number with the Board of Trade of the State of Rio de Janeiro is No. 33.3.0029520-8. Oi has 
been duly registered with the CVM under No. 11312 since March 27, 1980. Oi’s headquarters are located in City of Rio de Janeiro, 
State of Rio de Janeiro, Brazil. Oi has a perpetual existence. 

As of December 31, 2019 and April 24, 2020, Oi had outstanding share capital of R$32,538,937,370.00, comprised of 

5,954,205,001 total shares, consisting of 5,796,477,760 issued Common Shares and 157,727,241 issued Preferred Shares, including 
30,595 Common Shares and 1,811,755 Preferred Shares held in treasury. All of Oi’s outstanding share capital is fully paid. All of Oi’s 
shares are without par value. Under the Brazilian Corporate Law, the aggregate number of Oi’s non-voting and limited voting preferred 
shares may not exceed two-thirds of Oi’s total outstanding share capital. In addition, Oi’s board of directors may increase Oi’s share 
capital to a number of Common Shares equivalent to R$38,038,701,741.49, provided that no Preferred Shares are issued by Oi in public 
or private subscriptions. 

Corporate Purposes 

Under Article 2 of Oi’s by-laws, Oi’s corporate purposes are: 

•

•

•

•

•

to offer telecommunications services and all activities required or useful for the operation of these services, in conformity 
with its concessions, authorizations and permits; 

to participate in the capital of other companies; 

to organize wholly-owned subsidiaries for the performance of activities that are consistent with its corporate purposes and 
recommended to be decentralized; 

to import, or promote the importation of, goods and services that are necessary to the performance of activities consistent 
with its corporate purposes; 

to provide technical assistance services to other telecommunications companies engaged in activities of common interest; 

143 

•

•

•

to perform study and research activities aimed at the development of the telecommunications sector; 

to enter into contracts and agreements with other telecommunications companies or other persons or entities to assure the 
operations of its services, with no loss of its attributions and responsibilities; and 

to perform other activities related to the above corporate purposes. 

Board of Directors 

Oi’s by-laws provide for a board of directors of up to 11 members with no alternate members. Members who are absent at 
meetings will be entitled to appoint a substitute among the present members to vote in their stead. Under Oi’s by-laws, any matters 
subject to the approval of Oi’s board of directors can be approved only by a majority of votes of the members of Oi’s board of directors. 
In the event of a tie, the chairman of the board of directors shall cast the deciding vote. Under Oi’s by-laws, Oi’s board of directors may 
only deliberate if a majority of its members are present at a duly convened meeting. 

Oi’s board of directors is presided over by the chairman of the board of directors and, in his or her absence, on an interim basis, by 

the vice-chairman of the board of directors and, in his or her absence, on an interim basis, by another member appointed by the 
chairman or, if no such member has been appointed, by another member appointed by the other members in attendance. Pursuant to 
Oi’s by-laws, the chairman and vice-chairman of Oi’s board of directors are elected by the members of the Oi’s board of directors 
during their first meeting following their election. Oi’s by-laws provide that the positions of chairman of Oi’s board of directors and 
Oi’s chief executive officer or principal executive may not be held by the same person. 

The following paragraphs describe the material provisions of Oi’s by-laws and of the Brazilian Corporate Law that apply to the 

members of Oi’s board of directors. 

Election of Directors 

The members of Oi’s board of directors are elected at general meetings of shareholders for concurrent two-year terms and are 

eligible for reelection. 

Generally, members of Oi’s board of directors are subject to removal at any time with or without cause at a general meeting of 

shareholders. The RJ Plan, however, provides certain corporate governance rules that apply to Oi’s board of directors during the 
effectiveness of the RJ Plan, superseding the provisions of Oi’s by-laws. As provided in the RJ Plan, until the expiration of the term of 
Oi’s current board of directors, which will occur on September 17, 2020, the members of Oi’s board of directors may not be removed 
from office, except due to gross mistake, willful misconduct, gross negligence, abuse of term of office or violation of fiduciary duties in 
accordance with applicable law. Following the expiration of the term of Oi’s current board of directors, the election of subsequent 
boards of directors will follow the rules established by Oi’s by-laws and the Brazilian Corporate Law. 

The tenure of the members of the board of directors and board of executive officers is conditioned on such members signing a 
Term of Consent (Termo de Anuência dos Administradores) in accordance with the Level 1 Corporate Governance Listing Segment of 
the B3 and complying with applicable legal requirements. 

Qualification of Directors 

There is no minimum share ownership or citizenship or residency requirement to qualify for membership on Oi’s board of 

directors. Oi’s by-laws do not require the members of its board of directors to be residents of Brazil. The Brazilian Corporate Law 
requires each of Oi’s executive officers to be residents of Brazil. The tenure of the members of the board of directors will be 
conditioned on the appointment of a representative who resides in Brazil, with powers to receive service of process in proceedings 
initiated against such member based on the corporate legislation, by means of a power-of-attorney with a validity term of at least three 
years after the end of such member’s term of office. Pursuant to Oi’s by-laws, Oi’s directors may not (1) hold positions, particularly 
positions in advisory, management or audit committees, of companies that compete with Oi or its subsidiaries, and (2) may not have 
conflicts of interest with Oi or its subsidiaries. 

144 

Pursuant to Oi’s by-laws, at least 20% of the members of Oi’s board of directors must be independent as defined in the listing 

regulations of the Novo Mercado segment of the B3 and must be expressly declared as independent in the shareholders’ meeting that 
elects them, being also considered as independent the members elected as per article 141, paragraphs 4 and 5 of the Brazilian Corporate 
Law. All of the members of Oi’s board of directors are independent. 

Fiduciary Duties and Conflicts of Interest 

All members of Oi’s board of directors owe fiduciary duties to Oi and all of Oi’s shareholders. 

Under the Brazilian Corporate Law, if one of Oi’s directors or executive officers has a conflict of interest with Oi in connection 

with any proposed transaction, such director or executive officer may not vote in any decision of Oi’s board of directors or of Oi’s 
board of executive officers, as the case may be, regarding such transaction and must disclose the nature and extent of his or her 
conflicting interest for inclusion in the minutes of the applicable meeting. 

Any transaction in which one of Oi’s directors or executive officers may have an interest, including any financings, can only be 

approved on reasonable and fair terms and conditions that are no more favorable than the terms and conditions prevailing in the market 
or offered by third parties. If any such transaction does not meet this requirement, then the Brazilian Corporate Law provides that the 
transaction may be nullified and the interested director or executive officer must return to Oi any benefits or other advantages that he or 
she obtained from, or as result of, such transaction. Under the Brazilian Corporate Law and upon the request of a shareholder who owns 
at least 5.0% of Oi’s total share capital, Oi’s directors and executive officers must reveal to Oi’s shareholders at an ordinary meeting of 
Oi’s shareholders certain transactions and circumstances that may give rise to a conflict of interest. In addition, Oi or any shareholder 
who owns 5.0% or more of Oi’s share capital may bring an action for civil liability against directors and executive officers for any 
losses caused to Oi as a result of a conflict of interest. 

Compensation 

Under Oi’s by-laws, holders of Common Shares approve the aggregate compensation payable to Oi’s board of directors, board of 
executive officers and fiscal council. Subject to this approval, Oi’s board of directors establishes the compensation of its members and 
of Oi’s executive officers. See “Item 6. Directors, Senior Management and Employees—Compensation.” 

Mandatory Retirement 

Neither the Brazilian Corporate Law nor Oi’s by-laws establish any mandatory retirement age for Oi’s directors or executive 

officers. 

Share Capital 

Under the Brazilian Corporate Law, the number of Oi’s issued and outstanding non-voting shares or shares with limited voting 

rights, such as Preferred Shares, may not exceed two-thirds of Oi’s total outstanding share capital. 

Each Common Share entitles its holder to one vote at Oi’s annual and extraordinary shareholders’ meetings. Holders of Common 

Shares are not entitled to any preference in respect of dividends or other distributions or otherwise in case of Oi’s liquidation. 

Preferred Shares are non-voting, except in limited circumstances, and do not have priority over Common Shares in the case of 
Oi’s liquidation. See “—Voting Rights” for information regarding the voting rights of Oi’s preferred shares and “Item 8. Financial 
Information—Dividends and Dividend Policy” for information regarding the distribution preferences of Preferred Shares. 

145 

The issuance of new preferred shares by Oi is prohibited. 

Shareholders’ Meetings 

Under the Brazilian Corporate Law, Oi’s shareholders must hold their ordinary annual meeting by April 30 of each year in 

order to: 

•

•

approve or reject the financial statements approved by Oi’s board of directors and board of executive officers, including any 
recommendation by Oi’s board of directors for the allocation of net profit and distribution of dividends; and 

elect members of Oi’s board of directors (upon expiration of their two-year terms) and members of Oi’s fiscal council. 

In addition to the annual shareholders’ meetings, holders of Common Shares have the power to determine any matters related to 

changes in Oi’s corporate purposes and to pass any resolutions they deem necessary to protect and enhance Oi’s development whenever 
Oi’s interests so require, by means of extraordinary shareholders’ meetings. 

Oi convenes shareholders’ meetings, including the annual shareholders’ meeting, by publishing a notice in the national edition of 
Valor Econômico, a Brazilian newspaper, and in the Official Gazette of the State of Rio de Janeiro. Under the Brazilian Corporate Law, 
on the first call of any meeting, the notice must be published no fewer than three times, beginning at least 15 calendar days prior to the 
scheduled meeting date, and companies that have issued ADSs must publish their notice at least 30 days prior to the scheduled meeting 
date. Oi publishes notices of meetings 30 calendar days prior to the scheduled meeting date. The notice must contain the meeting’s 
place, date, time, agenda and, in the case of a proposed amendment to Oi’s by-laws, a description of the subject matter of the proposed 
amendment. 

Oi’s board of directors may convene a shareholders’ meeting. Under the Brazilian Corporate Law, shareholders’ meetings also 

may be convened by Oi’s shareholders as follows: 

•

•

•

by any of Oi’s shareholders if, under certain circumstances set forth in the Brazilian Corporate Law, Oi’s directors do not 
convene a shareholders’ meeting required by law within 60 days; 

by shareholders holding at least 5% of Oi’s total share capital if, after a period of eight days, Oi’s directors fail to call a 
shareholders’ meeting that has been requested by such shareholders; and 

by shareholders holding at least 5% of either Oi’s total voting share capital or Oi’s total non-voting share capital, if after a 
period of eight days, Oi’s directors fail to call a shareholders’ meeting for the purpose of appointing a fiscal council that has 
been requested by such shareholders. 

In addition, Oi’s fiscal council may convene a shareholders’ meeting if Oi’s board of directors does not convene an annual 
shareholders’ meeting within 30 days or at any other time to consider any urgent and serious matters. 

Each shareholders’ meeting shall be convened and presided over by the chairman of the board of directors or his or her valid 
proxy. In the case of absence of the chairman or his or her proxy, the meeting shall be convened and presided over by the vice-chairman 
of the board of directors or his or her valid proxy. In the case of absence of the vice-chairman or his or her proxy, the meeting shall be 
convened and presided by any director present at the meeting. The chairman of the meeting shall be responsible for choosing the 
secretary of the meeting. 

In order for a valid action to be taken at a shareholders’ meeting, shareholders representing at least 25% of Oi’s issued and 
outstanding voting share capital must be present on first call. However, shareholders representing at least two-thirds of Oi’s issued and 
outstanding voting share capital must be present on first call at a shareholders’ meeting called to amend Oi’s by-laws. If a quorum is not 
present, Oi’s board of directors may issue a second call by publishing a notice as described above at least eight calendar days prior to 
the scheduled meeting. Except as otherwise provided by law, the quorum requirements do not apply to a meeting held on the second 
call, and the shareholders’ meetings may be convened with the presence of shareholders representing any number of shares (subject to 
the voting requirements for certain matters described below). A shareholder without a right to vote may attend a shareholders’ meeting 
and take part in the discussion of matters submitted for consideration. 

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Voting Rights 

Under the Brazilian Corporate Law and Oi’s by-laws, each Common Share entitles its holder to one vote at Oi’s shareholders’ 

meetings. Preferred Shares generally do not confer voting rights, except in limited circumstances described below. Oi may not restrain 
or deny any voting rights without the consent of the majority of the shares affected. Whenever the shares of any class of share capital 
are entitled to vote, each share is entitled to one vote. 

Voting Rights of Common Shares 

Except as otherwise provided by law, resolutions of a shareholders’ meeting are passed by a simple majority vote of the holders of 
Common Shares present or represented at the meeting, without taking abstentions into account. Under the Brazilian Corporate Law, the 
approval of shareholders representing at least half of Oi’s outstanding voting shares is required for the types of action described below: 

•

•

•

•

•

•

•

•

reducing the mandatory dividend set forth in Oi’s by-laws; 

changing its corporate purpose; 

merging Oi with another company, or consolidating Oi, subject to the conditions set forth in the Brazilian Corporate Law; 

transferring all of Oi’s shares to another company, known as an “incorporação de ações” under the Brazilian Corporate 
Law; 

participating in a centralized group of companies (grupo de sociedades) as defined under the Brazilian Corporate Law and 
subject to the conditions set forth in the Brazilian Corporate Law; 

dissolving or liquidating Oi or canceling any ongoing liquidation; 

creating any founders’ shares (partes beneficiárias) entitling the holders thereof to participate in Oi’s profits; and 

spinning-off of all or any part of Oi. 

Decisions on the transformation of Oi into another form of company require the unanimous approval of Oi’s shareholders, 

including the holders of Preferred Shares. 

Oi is required to give effect to shareholders’ agreements that contain provisions regarding the purchase or sale of Oi’s shares, 
preemptive rights to acquire Oi’s shares, the exercise of the right to vote Oi’s shares or the power to control Oi, if these agreements are 
filed at Oi’s headquarters in Rio de Janeiro. Brazilian Corporate Law requires the president of any meeting of shareholders or board of 
directors to disregard any vote taken by any of the parties to any shareholders’ agreement that has been duly filed with Oi that violates 
the provisions of any such agreement. In the event that a shareholder that is party to a shareholders’ agreement (or a director appointed 
by such shareholder) is absent from any meeting of shareholders or board of directors or abstains from voting, the other party or parties 
to that shareholders’ agreement have the right to vote the shares of the absent or abstaining shareholder (or on behalf of the absent 
director) in compliance with that shareholders’ agreement. No shareholders’ agreement affecting Oi’s shares has been filed at Oi’s 
headquarters in Rio de Janeiro. 

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Under the Brazilian Corporate Law, neither Oi’s by-laws nor actions taken at a shareholders’ meeting may deprive any of Oi’s 

shareholders of certain specific rights, including: 

•

•

•

•

•

the right to participate in the distribution of Oi’s profits; 

the right to participate in any remaining residual assets in the event of Oi’s liquidation; 

the right to supervise the management of Oi’s corporate business as specified in the Brazilian Corporate Law; 

the right to preemptive rights in the event of an issuance of Oi’s shares, debentures convertible into Oi’s shares or 
subscription bonuses, other than as provided in the Brazilian Corporate Law; and 

the right to withdraw from Oi under the circumstances specified in the Brazilian Corporate Law. 

Voting Rights of Minority Shareholders 

Shareholders holding shares representing not less than 5% of Oi’s voting shares have the right to request that Oi adopt a 
cumulative voting procedure for the election of the members of Oi’s board of directors. This procedure must be requested by the 
required number of shareholders at least 48 hours prior to a shareholders’ meeting. 

Under the Brazilian Corporate Law, shareholders that are not controlling shareholders, but that together hold either: 

•

•

Preferred Shares representing at least 10% of Oi’s total share capital; or 

Common Shares representing at least 15% of Oi’s voting capital, 

have the right to appoint one member to Oi’s board of directors at Oi’s annual shareholders’ meeting. If no group of holders of 
Common Shares or Preferred Shares meets the thresholds described above, shareholders holding Common Shares or Preferred Shares 
representing at least 10% of Oi’s total share capital are entitled to combine their holdings to appoint one member to Oi’s board of 
directors. In the event that minority holders of Common Shares and/or holders of non-voting Preferred Shares elect a director and the 
cumulative voting procedures described above are also used, Oi’s controlling shareholders, if any, always retain the right to elect at 
least one member more than the number of members elected by the other shareholders, regardless of the total number of members of 
Oi’s board of directors. The shareholders seeking to exercise these minority rights must prove that they have held their shares for not 
less than three months preceding the shareholders’ meeting at which the director will be appointed. 

Under Oi’s by-laws, holders of Preferred Shares may appoint, by separate voting, one board member. 

In accordance with the Brazilian Corporate Law, the holders of Preferred Shares are entitled to elect one effective member and the 

respective alternate to Oi’s fiscal council in a separate election. Minority shareholders have the same right as long as they jointly 
represent 10% or more of the voting shares. The other shareholders with the right to vote may elect the remaining members and 
alternates of the fiscal council, who, in any event, must exceed the number of members elected in the separate election by the holders of 
Preferred Shares and the minority shareholders. 

Voting Rights of Preferred Shares 

Holders of Preferred Shares are not entitled to vote on any matter, except: 

•

•

with respect to the election of a member of Oi’s board of directors by holders of Preferred Shares holding at least 10% of 
Oi’s total share capital as described above; 

with respect to the election of a member and alternate member of Oi’s fiscal council as described above; 

148 

•

•

•

with respect to the approval of the contracting of foreign entities related to the controlling shareholders of Oi, if any, to 
provide management services, including technical assistance. In these cases, Preferred Shares will have the right to vote 
separately from the Common Shares; 

with respect to the approval of the contracting of foreign entities related to the controlling shareholders of Oi, if any, to 
provide management services, including technical assistance, the remuneration for which shall not exceed 0.1% of Oi’s 
consolidated annual sales for fixed switched telephone service, net of taxes; and 

in the limited circumstances described below. 

The Brazilian Corporate Law and Oi’s by-laws provide that our Preferred Shares will acquire unrestricted voting rights and will be 

entitled to vote together with our Common Shares on all matters put to a vote in Oi’s shareholders’ meetings if the Minimum Preferred 
Dividend (as determined in accordance with Oi’s by-laws and Brazilian Corporate Law) is not paid for a period of three years. As a 
result of Oi’s failure to pay the Minimum Preferred Dividend for 2014, 2015 and 2016, holders of our Preferred Shares obtained full 
voting rights on April 28, 2017, the date that Oi’s annual shareholders’ meeting approved our financial statements for fiscal year 2016. 

This voting right will continue until the date on which Oi pays the Minimum Preferred Dividend for the then-most recently 
completed fiscal year. During the period during which holders of Preferred Shares are entitled to vote together with Common Shares, 
holders of Preferred Shares will not be entitled to the separate votes described above with respect to the election of a member of Oi’s 
board of directors, a member and alternate member of Oi’s fiscal council, the approval of the contracting of foreign entities, or decisions 
relating to the employment of foreign entities. 

Liquidation 

Oi may be liquidated in accordance with the provisions of Brazilian law. In the event of Oi’s extrajudicial liquidation, a 

shareholders’ meeting will determine the manner of Oi’s liquidation and appoint Oi’s liquidator and Oi’s fiscal council that will 
function during the liquidation period. 

Upon Oi’s liquidation, Preferred Shares do not have a liquidation preference over Common Shares in respect of the distribution of 
Oi’s net assets, but shall be entitled to unrestricted voting rights. In the event of Oi’s liquidation, the assets available for distribution to 
Oi’s shareholders would be distributed to Oi’s shareholders in an amount equal to their pro rata share of Oi’s legal capital. If the assets 
to be so distributed are insufficient to fully compensate all of Oi’s shareholders for their legal capital, each of Oi’s shareholders would 
receive a pro rata amount (based on their pro rata share of Oi’s legal capital) of any assets available for distribution. 

Preemptive Rights 

Under the Brazilian Corporate Law, each of Oi’s shareholders has a general preemptive right to subscribe for Oi’s shares or 
securities convertible into Oi’s shares in any capital increase, in proportion to the number of Oi’s shares held by such shareholder. 

Under Oi’s by-laws, Oi’s board of directors or Oi’s shareholders, as the case may be, may decide not to extend preemptive rights 

to Oi’s shareholders with respect to any issuance of Oi’s shares, debentures convertible into Oi’s shares or warrants made in connection 
with a public exchange made to acquire control of another company or in connection with a public offering or sale through a stock 
exchange. The preemptive rights are transferable and must be exercised within a period of at least 30 days following the publication of 
notice of the issuance of shares or securities convertible into Oi’s shares. Holders of ADSs may not be able to exercise the preemptive 
rights relating to Oi’s shares underlying their ADSs unless a registration statement under the Securities Act is effective with respect to 
those rights or an exemption from the registration requirements of the Securities Act is available. Oi is not obligated to file a registration 
statement with respect to the shares relating to these preemptive rights or to take any other action to make preemptive rights available to 
holders of ADSs, and Oi is not required to file any such registration statement. 

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Redemption, Amortization, Tender Offers and Rights of Withdrawal 

Oi’s by-laws or Oi’s shareholders at a shareholders’ meeting may authorize Oi to use its profits or reserves to redeem or amortize 

Oi’s shares in accordance with conditions and procedures established for such redemption or amortization. The Brazilian Corporate 
Law defines “redemption” (resgate de ações) as the payment of the value of the shares in order to permanently remove such shares 
from circulation, with or without a corresponding reduction of Oi’s share capital. The Brazilian Corporate Law defines 
“amortization” (amortização) as the distribution to the shareholders, without a corresponding capital reduction, of amounts that they 
would otherwise receive if Oi were liquidated. If an amortization distribution has been paid prior to Oi’s liquidation, then upon Oi’s 
liquidation, the shareholders who did not receive an amortization distribution will have a preference equal to the amount of the 
amortization distribution in the distribution of Oi’s capital. 

The Brazilian Corporate Law authorizes Oi’s shareholders to approve in a shareholders’ meeting the redemption of Oi’s shares not 

held by Oi’s controlling shareholders, if any, if after a tender offer effected for the purpose of delisting Oi as a publicly held company, 
Oi’s controlling shareholders, if any, increase their participation in Oi’s total share capital to more than 95%. The redemption price in 
such case would be the same price paid for Oi’s shares in any such tender offer. 

The Brazilian Corporate Law and Oi’s by-laws also require the acquirer of control (in case of a change of control) or the controller 
(in case of delisting or a substantial reduction in liquidity of Oi’s shares) to make a tender offer for the acquisition of the shares held by 
minority shareholders under certain circumstances described below under “—Mandatory Tender Offers.” The shareholder can also 
withdraw its capital from Oi under certain circumstances described below under “—Rights of Withdrawal.” 

Mandatory Tender Offers 

The Brazilian Corporate Law requires that if the Common Shares are delisted from the B3 or there is a substantial reduction in 
liquidity of the Common Shares, as defined by the CVM, in each case as a result of purchases by Oi’s controlling shareholders, Oi’s 
controlling shareholders must effect a tender offer for acquisition of the remaining Common Shares at a purchase price equal to the fair 
value of the Common Shares taking into account the total number of outstanding Common Shares. Oi’s by-laws require the cancellation 
of Oi’s registration as a public company with the CVM or Oi’s delisting from the Level 1 Corporate Governance Listing Segment of the 
B3 be preceded by a public tender offer for acquisition of the all of the capital stock of Oi based on a fair market valuation of Oi’s 
capital stock, in accordance with the Brazilian Corporate Law and the regulations issued by the CVM. The requirement to conduct a 
mandatory tender offer preceding Oi’s delisting from the Level 1 Corporate Governance Listing Segment of the B3 may be avoided if 
Oi instead joins the Novo Mercado or Level 2 Corporate Governance Listing Segment of the B3 or, certain conditions being met, in the 
case of a voluntary withdrawal from the Level 1 Corporate Governance Listing Segment of the B3. 

Oi’s by-laws require that any transaction or series of transactions that results in a change of control of Oi be preceded by a public 

offer for the purchase of all of Oi’s capital stock by the prospective purchaser in order to ensure the equitable treatment of all of Oi’s 
shareholders, in accordance with the rules of the Novo Mercado segment of the B3. 

Rights of Withdrawal 

The Brazilian Corporate Law provides that, in certain limited circumstances, a dissenting shareholder may withdraw its equity 

interest from Oi and be reimbursed by Oi for the value of the Common Shares or Preferred Shares that it then holds. 

This right of withdrawal may be exercised by the dissenting or non-voting holders (including any holder of Preferred Shares) in 

the event that the holders of a majority of all outstanding Common Shares authorize: 

•

a reduction of the mandatory dividend set forth in Oi’s by-laws; 

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•

•

•

•

•

•

•

to create Preferred Shares or to increase the existing classes of Preferred Shares, without maintaining the proportion with 
the remaining classes of Preferred Shares, except if provided for and authorized in the by-laws, subject to the conditions set 
forth in the Brazilian Corporate Law; 

changes in the preferences, advantages and conditions of redemption or amortization of one or more classes of Preferred 
Shares, or the creation of a new class with greater privileges, subject to the conditions set forth in the Brazilian Corporate 
Law; 

Oi’s participation in a centralized group of companies; 

to merge into another company or to consolidate with another company, subject to the conditions set forth in the Brazilian 
Corporate Law; 

a change in Oi’s corporate purpose; 

spinning off of all or any part of Oi, if such spin-off results in (1) a change in Oi’s business purpose (except if the spun-off 
assets revert to a company whose main purpose is the same as Oi’s), (2) a reduction of the mandatory dividend set forth in 
Oi’s by-laws, or (3) Oi’s participation in a centralized group of companies; or 

in one of the following transactions in which the shares held by such holders do not meet liquidity and dispersion thresholds 
under the Brazilian Corporate Law: 

➣ the merger of Oi with another company, or the consolidation of Oi, in a transaction in which Oi is not the surviving 

entity; 

➣ the transfer of all of the outstanding shares of another company to Oi in an incorporação de ações transaction; or 

➣ Oi’s participation in a centralized group of companies. 

Dissenting or non-voting shareholders are also entitled to withdraw in the event that the entity resulting from a merger or spin-off 

does not have its shares listed in an exchange or traded in the secondary market within 120 days from the shareholders’ meeting that 
approved the relevant merger or spin-off. 

Notwithstanding the above, in the event that Oi is consolidated or merged with another company, becomes part of a centralized 

group of companies, or acquires the control of another company for a price in excess of certain limits imposed by the Brazilian 
Corporate Law, holders of any type or class of Oi’s shares or the shares of the resulting entity that have minimal market liquidity and 
are dispersed among a sufficient number of shareholders will not have the right to withdraw. For this purpose, shares that are part of the 
Ibovespa index are considered liquid, and sufficient dispersion will exist if the controlling shareholder, the parent company or other 
companies under its control hold less than half of the total number of outstanding shares of that type or class. In case of a spin-off, the 
right of withdrawal will only exist if (1) there is a change in the corporate purpose, (2) there is a reduction in the mandatory dividend, or 
(3) the spin-off results in Oi’s participation in a centralized group of companies. 

Only shareholders who own shares on the date of publication of the first notice convening the relevant shareholders’ meeting or 

the material fact notice concerning the relevant transaction is published, whichever is earlier, will be entitled to withdrawal rights. 
Shareholders will only be entitled to exercise withdrawal rights with respect to the shares held by them from such date until the date 
withdrawal rights are exercised. 

The redemption of shares arising out of the exercise of any withdrawal rights would be made at the book value of the shares, 

determined on the basis of Oi’s most recent audited balance sheet approved by Oi’s shareholders. If the shareholders’ meeting 
approving the action that gave rise to withdrawal rights occurred more than 60 days after the date of the most recent approved audited 
balance sheet, a shareholder may demand that its shares be valued on the basis of a balance sheet prepared specifically for this purpose. 

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The right of withdrawal lapses 30 days after the date of publication of the minutes of the shareholders’ meeting that approved the 

action that gave rise to withdrawal rights, except when the resolution is approved pending confirmation by the holders of Preferred 
Shares (such confirmation to be given at an extraordinary meeting of such holders of Preferred Shares to be held within one year). In 
this event, the 30-day period for dissenting shareholders begins at the date of publication of the minutes of the extraordinary meeting of 
such holders of Preferred Shares. Oi’s shareholders may reconsider any resolution giving rise to withdrawal rights within 10 days after 
the expiration of the exercise period of withdrawal rights if Oi’s management believes that the withdrawal of shares of dissenting 
shareholders would jeopardize Oi’s financial stability. 

Liability of Oi’s Shareholders for Further Capital Calls 

Neither Brazilian law nor Oi’s by-laws require any capital calls. Oi’s shareholders’ liability for capital calls is limited to the 

payment of the issue price of any shares subscribed or acquired. 

Inspection of Corporate Records 

Shareholders that own 5% or more of Oi’s outstanding share capital have the right to inspect Oi’s corporate records, including 

shareholders’ lists, corporate minutes, financial records and other documents of Oi, if (1) Oi or any of its officers or directors have 
committed any act contrary to Brazilian law or Oi’s by-laws, or (2) there are grounds to suspect that there are material irregularities in 
Oi. However, in either case, the shareholder that desires to inspect Oi’s corporate records must obtain a court order authorizing the 
inspection. 

Disclosures of Share Ownership 

Brazilian regulations require that (1) each of Oi’s direct or indirect controlling shareholders, if any, and (2) any person or group of 

persons representing a person that has directly or indirectly acquired or sold an interest that would result in an increase or decrease 
corresponding to 5%, or any 5% multiple thereof, of the total number of Oi’s shares of any type or class to disclose its or their share 
ownership or divestment to Oi, and Oi is responsible for transmitting such information to the CVM and the market. In addition, if a 
share acquisition results in, or is made with the intention of, change of control or company’s management structure, as well as 
acquisitions that cause the obligation of performing a tender offer, the persons acquiring such number of shares are required to publish a 
statement containing certain required information about such acquisition. 

Oi’s controlling shareholders, if any, members of Oi’s board of directors, board of executive officers, fiscal council and members 

of other bodies created pursuant to Oi’s by-laws with technical or consulting functions must file a statement of any change in their 
holdings of Oi’s shares with the CVM and the Brazilian stock exchanges on which Oi’s securities are traded. Oi also must disclose any 
trading of its shares by Oi or Oi’s controlled or related companies. 

Form and Transfer 

Common Shares and Preferred Shares are in book-entry form, registered in the name of each shareholder or its nominee. The 
transfer of Oi’s shares is governed by Article 35 of the Brazilian Corporate Law, which provides that a transfer of shares is effected by 
Oi’s transfer agent, Banco do Brasil S.A., by an entry made by the transfer agent in its books, upon presentation of valid written share 
transfer instructions to Oi by a transferor or its representative. When Common Shares or Preferred Shares are acquired or sold on a 
Brazilian stock exchange, the transfer is effected on the records of Oi’s transfer agent by a representative of a brokerage firm or the 
stock exchange’s clearing system. The transfer agent also performs all the services of safe-keeping of Oi’s shares. Provided that the 
provisions of Resolution No. 4,373 are observed, transfers of Oi’s shares by a non-Brazilian investor are made in the same manner and 
are executed on the investor’s behalf by the investor’s local agent. If the original investment was registered with the Brazilian Central 
Bank pursuant to foreign investment regulations, the non-Brazilian investor is also required to amend, if necessary, through its local 
agent, the electronic certificate of registration to reflect the new ownership. 

152 

The B3 operates a central clearing system, the CSD. A holder of Oi’s shares may choose, at its discretion, to participate in this 

system, and all shares that such shareholder elects to be put into the clearing system are deposited in custody with the CSD (through a 
Brazilian institution that is duly authorized to operate by the Brazilian Central Bank and maintains a clearing account with the CSD). 
Shares subject to the custody of the CSD are noted as such in Oi’s registry of shareholders. Each participating shareholder will, in turn, 
be registered in the register of the CSD and will be treated in the same manner as shareholders registered in Oi’s books. 

Material Contracts 

We have not entered into any material contracts, other than those described in this annual report or entered into in the ordinary 

course of business. 

Exchange Controls 

There are no restrictions on ownership or voting of Oi’s capital stock by individuals or legal entities domiciled outside Brazil. 
However, the right to convert dividend payments, payments of interest on shareholders’ equity and proceeds from the sale of Oi’s share 
capital into foreign currency and to remit such amounts outside Brazil is subject to exchange control restrictions under foreign 
investment legislation and foreign exchange regulations, which generally require, among other things, the registration of the relevant 
investment with the Brazilian Central Bank and/or the CVM, as the case may be. 

Investments in Common Shares or Preferred Shares by (1) a Non-Brazilian Holder who is registered with the CVM under Annex I 
of Resolution No. 4,373, or (2) the depositary, are eligible for registration with the Brazilian Central Bank. This registration (the amount 
so registered is referred to as registered capital) allows the remittance outside Brazil of foreign currency, converted at the market rate, 
acquired with the proceeds of distributions on, and amounts realized through, dispositions of Common Shares or Preferred Shares. 

The registered capital per newly issued Common Share or Preferred Share purchased in the form of an ADS, or purchased in 
Brazil under Annex I of Resolution No. 4,373 and deposited with the depositary in exchange for an ADS, will be equal to its purchase 
price and to the market value of the corresponding shares on the date of the deposit, respectively. 

The registered capital under Annex I of Resolution No. 4,373 per Common Share or Preferred Share withdrawn upon cancellation 

of a corresponding ADS will be the U.S. dollar equivalent of the market value of the Common Share or Preferred Share, as the case 
may be, on the B3 on the day of withdrawal. Such cancellation is also subject to the execution of simultaneous foreign exchange 
agreements without the actual inflow and outflow of funds to and from Brazil, or the Symbolic FX Agreements. The U.S. dollar 
equivalent will be determined upon the execution of the Symbolic FX Agreement. 

Foreign Direct Investment and Portfolio Investment 

Investors (individuals, legal entities, mutual funds and other collective investment entities) domiciled, residing or headquartered 

outside Brazil may register their investments in Oi’s shares as foreign portfolio investments under Annex I of Resolution No. 4,373 
(described below) or as foreign direct investments under Law No. 4,131 (described below). Registration under Annex I of Resolution 
No. 4,373 or Law No. 4,131 generally enables the conversion of dividends, other distributions and sales proceeds received in 
connection with registered investments into foreign currency and the remittance of such amounts outside Brazil. Registration under 
Annex I of Resolution No. 4,373 affords favorable tax treatment to non-Brazilian portfolio investors who are not resident in a Favorable 
Tax Jurisdiction, which is defined by Brazilian tax legislation as any country or location that: (1) does not tax income, or taxes income 
at a rate lower than 20% (or 17% in the case of countries or regimes abiding by the international policy for tax transparency); or 
(2) does not disclose or imposes restrictions on the disclosure of certain information concerning the shareholding composition of a legal 
entity, its ownership or the effective beneficiary of income attributable to the foreigners. See “—Taxation—Brazilian Tax 
Considerations.” 

153 

Annex I of Resolution No. 4,373 

All investments made by a non-Brazilian investor under Annex I of Resolution No. 4,373 are subject to an electronic registration 
with the Brazilian Central Bank. This registration permits the conversion of dividend payments, payments of interest on shareholders’ 
equity and proceeds from the sale of Oi’s share capital into foreign currency and the remission of such amounts outside Brazil. 

Under Annex I of Resolution No. 4,373, non-Brazilian investors registered with the CVM may invest in almost all financial assets 

and engage in almost all transactions available to Brazilian investors in the Brazilian financial and capital markets without obtaining a 
separate Brazilian Central Bank registration for each transaction, provided that certain requirements are fulfilled. Under Annex I of 
Resolution No. 4,373, the definition of a non-Brazilian investor includes individuals, legal entities, mutual funds and other collective 
investment entities domiciled or headquartered outside Brazil. 

Pursuant to Annex I of Resolution No. 4,373, non-Brazilian investors must: 

•

•

•

•

•

•

•

appoint at least one representative in Brazil with powers to take action relating to its investments, which must be a financial 
institution duly authorized by the Brazilian Central Bank; 

appoint an authorized custodian in Brazil for its investments, which must be an institution duly authorized by the CVM; 

complete the appropriate foreign investor registration forms; 

appoint a tax representative in Brazil; 

through its representative, register as a non-Brazilian investor with the CVM; 

through its representative, register its investments with the Brazilian Central Bank; and 

obtain a taxpayer identification number from the Brazilian federal tax authorities. 

The securities and other financial assets held by a non-Brazilian investor pursuant to Annex I of Resolution No. 4,373 must be 
registered or maintained in deposit accounts or under the custody of an entity duly licensed by the Brazilian Central Bank or the CVM, 
as applicable, or be registered in registration, clearing and custody systems authorized by the Brazilian Central Bank or by the CVM, as 
applicable. Subject to limited exceptions provided in the CVM regulation or previous CVM authorization, the trading of securities held 
under Annex I of Resolution No. 4,373 is restricted to transactions carried out on stock exchanges or through organized 
over-the-counter markets licensed by the CVM. 

The offshore transfer or assignment of the securities or other financial assets held by non-Brazilian investors pursuant to Annex I 

of Resolution No. 4,373 are prohibited, except for transfers (1) resulting from consolidation, spin-off, merger or merger of shares or 
occurring upon the death of an investor by operation of law or will; (2) resulting from a corporate reorganization effected abroad, as 
long as the final beneficiaries and the amount of the assets remain the same, or (3) authorized by the CVM. 

Annex II of Resolution No. 4,373 – ADSs 

Annex II of Resolution No. 4,373 of the National Monetary Council provides for the issuance of depositary receipts in foreign 

markets in respect of shares of Brazilian issuers. The Common ADS program was approved by the Brazilian Central Bank and the 
CVM prior to the issuance of the Common ADSs. Accordingly, as a general rule, the proceeds from the sale of Common ADSs by 
non-Brazilian resident holders of Common ADSs outside Brazil are not subject to Brazilian foreign investment controls, and holders of 
Common ADSs who are not domiciled in a Favorable Tax Jurisdiction are entitled to favorable tax treatment. See 
“—Taxation—Brazilian Tax Considerations—Taxation of Gains.” 

154 

Oi pays dividends and other cash distributions with respect to the Common Shares in reais. Oi has obtained electronic certificates 

of foreign capital registration from the Brazilian Central Bank in the name of the depositary of the Common ADS program to be 
maintained by the custodian of the Common ADS program. Pursuant to this registration, the ADS Custodian is able to convert 
dividends and other distributions with respect to Common Shares represented by Common ADSs into foreign currency and remit the 
proceeds outside Brazil to the depositary of the Common ADS program so that the depositary of the Common ADS program may 
distribute these proceeds to the holders of record of the Common ADSs. 

In the event that a holder of Common ADSs exchanges those Common ADSs for the underlying Common Shares, the holder must: 

•

•

convert its investment in those shares into a foreign portfolio investment under Annex I of Resolution No. 4,373, subject to 
the execution of Symbolic FX Agreements; or 

convert its investment in those shares into a direct foreign investment under Law No. 4,131, subject to the execution of 
Symbolic FX Agreements. 

The custodian of the Common ADS program is authorized to update the electronic registration of the depositary of the Common ADS 
program to reflect conversions of Common ADSs into foreign portfolio investments under Resolution No. 4,373. 

If a holder of Common ADSs elects to convert its Common ADSs into a foreign portfolio investment under Annex I of Resolution 
No. 4,373 or into a foreign direct investment under Law No. 4,131, the conversion will be effected before the Brazilian Central Bank by 
the custodian after receipt of an electronic request from the depositary with details of the transaction. If a foreign direct investor under 
Law No. 4,131 elects to deposit its Common Shares into the Common ADS program in exchange for Common ADSs, such holder will 
be required to present to the ADS Custodian evidence of payment of capital gains taxes and of the execution of Symbolic FX 
Agreements. See “—Taxation—Brazilian Tax Considerations—Taxation of Gains” for details of the tax consequences to an investor 
residing outside Brazil of investing in Common Shares or Preferred Shares in Brazil. 

If a holder of Common ADSs wishes to convert its investment in Common Shares into either a foreign portfolio investment under 

Annex I of Resolution No. 4,373 or a foreign direct investment under Law No. 4,131, it should begin the process of obtaining its own 
foreign investor registration with the Brazilian Central Bank or with the CVM, as the case may be, in advance of exchanging the 
Common ADSs for the underlying Common Shares. A Non-Brazilian Holder of Common Shares may experience delays in obtaining a 
foreign investor registration, which may delay remittances outside Brazil, which may in turn adversely affect the amount, in U.S. 
dollars, received by the Non-Brazilian Holder. 

Unless the holder has registered its investment with the Brazilian Central Bank, the holder may not be able to convert the proceeds 

from the disposition of, or distributions with respect to, such Common Shares into foreign currency or remit those proceeds outside 
Brazil. In addition, if the non-Brazilian investor is domiciled in a Favorable Tax Jurisdiction or is not an investor registered under 
Annex I of Resolution No. 4,373, the investor will be subject to less favorable tax treatment than a holder of Common ADSs. See 
“—Taxation—Brazilian Tax Considerations.” 

Law 4,131 

To obtain a certificate of foreign capital registration from the Brazilian Central Bank under Law No. 4,131, a foreign direct 

investor must: 

•

•

•

•

register as a foreign direct investor with the Brazilian Central Bank; 

obtain a taxpayer identification number from the Brazilian tax authorities; 

appoint a tax representative in Brazil; and 

appoint a representative in Brazil for service of process in respect of suits based on the Brazilian Corporate Law. 

155 

Foreign direct investors under Law No. 4,131 may sell their shares in either private or open market transactions, but these 

investors will generally be subject to less favorable tax treatment on gains with respect to Common Shares. See “—Taxation—Brazilian 
Tax Considerations.” 

Taxation 

The following discussion contains a description of the material Brazilian and U.S. federal income tax consequences of the 

acquisition, ownership and disposition of Common Shares, Preferred Shares or ADSs. The following discussion does not purport to be a 
comprehensive description of all the tax considerations that may be relevant to a decision to purchase, hold or dispose of Common 
Shares, Preferred Shares or ADSs. This discussion is based upon the tax laws of Brazil and the United States and regulations under 
these tax laws as currently in effect, which are subject to change. 

Although there is at present no income tax treaty between Brazil and the United States, the tax authorities of the two countries 
have had discussions that may culminate in such a treaty. No assurance can be given, however, as to whether or when a treaty will enter 
into force or how it will affect the U.S. holders of Common Shares, Preferred Shares or ADSs. 

Prospective purchasers of Common Shares, Preferred Shares or ADSs should consult their own tax advisors as to the tax 

consequences of the acquisition, ownership and disposition of Common Shares, Preferred Shares or ADSs in their particular 
circumstances. 

Brazilian Tax Considerations 

The following discussion contains a description of the material Brazilian tax consequences, subject to the limitations set forth 

herein, of the acquisition, ownership and disposition of Common Shares, Preferred Shares or ADSs by a holder not deemed to be 
domiciled in Brazil for Brazilian tax and regulatory purposes (a “Non-Brazilian Holder”). This discussion is based on the tax laws of 
Brazil and regulations thereunder in effect on the date hereof, which are subject to change (possibly with retroactive effect). This 
discussion does not specifically address all of the Brazilian tax considerations that may be applicable to any particular Non-Brazilian 
Holder. Therefore, each Non-Brazilian Holder should consult its own tax advisor about the Brazilian tax consequences of an investment 
in Common Shares, Preferred Shares or ADSs. 

Individuals domiciled in Brazil and Brazilian companies are taxed in Brazil on the basis of their worldwide income which includes 

earnings of Brazilian companies’ foreign subsidiaries, branches and affiliates. The earnings of branches of foreign companies and 
non-Brazilian residents, or nonresidents, in general are taxed in Brazil only on income derived from Brazilian sources. 

Pursuant to Brazilian law, the non-resident holder may invest in Common Shares or Preferred Shares under Resolution 4,373, of 

September 2014, of the National Monetary Council (a “4,373 Holder”). 

Dividends 

As of the date of this annual report, dividends paid by a Brazilian corporation, such as Oi, in cash or in kind, including stock 

dividends and other dividends paid to a Non-Brazilian Holder of Common Shares, Preferred Shares or ADSs are not subject to 
withholding income tax in Brazil to the extent that such amounts are related to profits generated after January 1, 1996. Dividends paid 
from profits generated before January 1, 1996 may be subject to Brazilian withholding income tax at varying rates, according to the tax 
legislation applicable to each corresponding year. 

Law No. 11,638, dated December 28, 2007, significantly modified Brazilian Corporate Law in order to align the generally 
accepted Brazilian accounting standards to the IFRS. Nonetheless, Law No. 11,941, dated May 27, 2009, introduced the Transitory Tax 
Regime (regime tributário de transição – “RTT”), in order to render neutral, from a tax perspective, all changes provided by Law 
No. 11,638. Under the RTT, Brazilian companies, for tax purposes, should observe the accounting rules and criteria as in force on 
December 31, 2007. 

156 

Profits determined pursuant to Law 11,638(“IFRS Profits”), may differ from the profits calculated pursuant to the accounting 

methods and criteria as effective on December 31, 2007 (“2007 Profits”). 

While it was general market practice to distribute exempted dividends with reference to the IFRS Profits, Normative Ruling 

No. 1,397, issued by the Brazilian tax authorities on September 16, 2013, has established that legal entities should observe the 
accounting methods and criteria in force on December 31, 2007, or 2007 Profits, in order to determine the amount of profits that could 
be distributed as exempted income to its beneficiaries. 

Any profits paid in excess of said 2007 Profits (“Excess Dividends”), should, in the tax authorities’ view, and in the specific case 

of non-resident beneficiaries, be subject to the following rules of taxation: (1) 15% WHT, in case of beneficiaries domiciled abroad, but 
not in a Favorable Tax Jurisdiction (as defined below), and (2) 25% WHT, in the case of beneficiaries domiciled in a Favorable Tax 
Jurisdiction (as defined below). 

In order to mitigate potential disputes on the subject, Law No. 12,973, dated May 13, 2014, in addition to revoking the RTT, 
introduced a new set of tax rules (“the New Brazilian Tax Regime”), including new provisions with respect to Excess Dividends. Under 
these new provisions: (1) Excess Dividends related to profits assessed from 2008 to 2013 are exempt; (2) potential disputes remain 
concerning the Excess Dividends related to 2014 profits, unless our company had voluntarily elected to apply the New Brazilian Tax 
Regime in 2014; and (3) as of 2015, as the New Brazilian Tax Regime is mandatory and has completely replaced the RTT, dividends 
calculated based on IFRS standards should be considered fully exempt. 

Interest on Shareholders’ Equity 

Law No. 9,249, dated December 26, 1995, as amended, allows a Brazilian corporation, such as Oi, to make distributions to 
shareholders of interest on shareholders’ equity on top of or as an alternative to making dividend distributions, and treat those payments 
as a deductible expense for purposes of calculating Brazilian corporate income tax, and, since 1998, social contribution on net profit as 
well, as long as the limits described below are observed and the payment is approved at a general meeting of shareholders. These 
distributions may be paid in cash. For tax purposes, such interest are calculated by multiplying the TJLP, as determined by the Brazilian 
Central Bank from time to time, by the sum of determined Brazilian company’s net equity accounts. The amount of the deduction may 
not exceed the greater of: 

•

•

50% of net income (after the deduction of social contribution on net profit but before taking into account the provision for 
corporate income tax and the amounts attributable to shareholders as interest on shareholders’ equity) for the period in 
respect of which the payment is made; and 

50% of the sum of retained profits and profits reserves as of the date of the beginning of the period in respect of which the 
payment is made. 

Payment of interest on shareholders’ equity to a Non-Brazilian Holder is subject to withholding income tax at the rate of 15%, or 

25% if the Non-Brazilian Holder is domiciled in a country or location that is considered to be a Favorable Tax Jurisdiction. 

These payments of interest on shareholders’ equity may be included, at their net value, as part of any mandatory dividend. To the 

extent payment of interest on net equity is so included, Oi is required to distribute to shareholders an additional amount to ensure that 
the net amount received by them, after payment of the applicable withholding income tax, plus the amount of declared dividends, is at 
least equal to the mandatory dividend. 

Payments of interest on shareholders’ equity are decided by Oi’s shareholders, at its annual shareholders meeting, on the basis of 

recommendations of its board of directors. No assurance can be given that Oi’s board of directors will not recommend that future 
distributions of profits should be made by means of interest on shareholders’ equity instead of by means of dividends. 

157 

Discussion on Definition of Favorable Tax Jurisdiction 

Under Brazilian tax law, a Favorable Tax Jurisdiction is defined as a country or location that (a) does not impose taxation on 
income, or (b) imposes the income tax at a maximum rate lower than 20%, or (c) local legislation does not allow access to information 
related to shareholding composition, ownership of investments, or the identity of the beneficial owners of earnings that are attributed to 
non-resident. Please note that the statutory definition of a Favorable Tax Jurisdiction for the purpose of income taxation on gains should 
differ depending on whether or not the holder is a 4,373 Holder. In the case of a 4,373 Holder, the definition of Favorable Tax 
Jurisdiction should not comprise jurisdictions mentioned in item (c). However, the list of Favorable Tax Jurisdictions provided for in 
Normative Instruction No. 1,037/10 does not seem to differ the Favorable Tax Jurisdiction definition for the purposes of 4,373 Holders. 

On June 23, 2008, Law No. 11,727 introduced the concept of Privileged Tax Regimes (“PTRs”), which encompasses the countries 

and jurisdictions that: (1) do not tax income or tax it at a maximum rate lower than 20% or 17% in certain cases as detailed below; 
(2) grant tax advantages to a non-resident entity or individual (a) without the need to carry out a substantial economic activity in the 
country or a said territory or (b) conditioned on the non-exercise of a substantial economic activity in the country or a said territory; 
(3) do not tax or taxes proceeds generated abroad or taxes such proceeds at a maximum rate lower than 20% or 17% in certain cases as 
detailed below; or (4) restrict the ownership disclosure of assets and ownership rights or restricts disclosure about economic transactions 
carried out within its territory. Normative Ruling No. 1,037/10, as amended, also provided a list of the PTRs. 

In the past, it was not clear whether the concept of PTR was also applicable to interest payments made to residents outside Brazil. 
Notwithstanding, in December 2017, the Brazilian Federal Revenue Service published Ruling No. 575/2017, stating that only payments 
to countries deemed as Favorable Tax Jurisdictions by Normative Ruling No. 1,037 would be subject to withholding tax at a 25% rate. 
Nevertheless, we cannot assure you that subsequent legislation or interpretations by the Brazilian tax authorities regarding the definition 
of a PTR provided by Law No. 9,430, of December 27, 1996, altered by Law No. 11,727, will also apply to a Non-Brazilian Holder on 
payments of interest on shareholders’ equity. 

Notwithstanding the above, we recommend that you consult your own tax advisors regarding the consequences of the 
implementation of Law No. 11,727, Normative Ruling No. 1,037/10 and of any related Brazilian tax law or regulation concerning 
Favorable Tax Jurisdictions or PTRs. 

On November 28, 2014, the Ministry of Treasury issued Ordinance No. 488, which reduces the threshold income tax rate for 

determining a Favorable Tax Jurisdiction and PTRs from 20% to 17%. The reduced 17% threshold applies only to countries and 
regimes aligned with international standards of fiscal transparency in accordance with rules to be established by the Brazilian tax 
authorities in Normative Ruling No. 1,530, dated December 19, 2014. Normative Ruling No. 1,530/14 provides that compliance with 
such standards requires: (1) signature or negotiations completion for a treaty or agreement allowing the exchange of information related 
to identification of income beneficiaries, shareholding structure, ownership of goods or rights, or economic transactions that are carried 
out; and (2) commitment to the criteria set out in international anti-tax evasion forums of which Brazil is a member, such as the Global 
Forum on Transparency and Exchange of Information. Normative Ruling No. 1,037/10 is regularly updated by tax authorities. 

Taxation of Gains 

Under Law No. 10,833, enacted on December 29, 2003, the gain on the disposition or sale of assets located in Brazil by a 

Non-Brazilian Holder, whether to another non-Brazilian resident or to a Brazilian resident, may be subject to withholding income tax on 
capital gains in Brazil. 

158 

With respect to the disposition of Common Shares or Preferred Shares, as they are assets located in Brazil, the Non-Brazilian 

Holder should be subject to withholding income tax on the gains assessed, following the rules described below, regardless of whether 
the transactions are conducted in Brazil or with a Brazilian resident. 

With respect to Oi’s ADSs, although the matter is not entirely clear, arguably the gains realized by a Non-Brazilian Holder upon 

the disposition of ADSs will not be taxed in Brazil, on the basis that ADSs are not “assets located in Brazil” for the purposes of Law 
No. 10,833. We cannot assure you, however, that the Brazilian tax authorities or the Brazilian courts will agree with this interpretation, 
considering the general and unclear scope of Law No. 10,833 and the absence of judicial guidance in respect thereof. As a result, gains 
on a disposition of ADSs by a Non-Brazilian Holder to a Brazilian resident, or even to a non-Brazilian resident, in the event that courts 
determine that ADSs would constitute assets located in Brazil, may be subject to income tax in Brazil according to the rules applicable 
to Common Shares and Preferred Shares, described below. 

As a general rule, gains realized as a result of a disposition of Common Shares, Preferred Shares or ADSs are the positive 

difference between the amount realized on the transaction and the acquisition cost of Common Shares, Preferred Shares or ADSs. 

Under Brazilian law, however, income tax rules on such gains can vary depending on the domicile of the Non-Brazilian Holder, 

the type of registration of the investment by the Non-Brazilian Holder with the Brazilian Central Bank and how the disposition is 
carried out, as described below. 

Gains realized on a disposition of shares carried out on a Brazilian stock exchange (which includes the organized over-the-counter 

market) are: 

•

•

exempt from income tax when realized by a Non-Brazilian Holder that (1) is a 4,373 Holder, and (2) is not a resident in a 
country or location which is defined as a Favorable Tax Jurisdiction (as described above); or 

subject to income tax at a rate of up to 25% in any other case, including a case of gains assessed by a Non-Brazilian Holder 
that is a 4,373 Holder resident of a country or location defined as a Favorable Tax Jurisdiction (as described above). In 
these cases, a withholding income tax of 0.005% of the sale value will be applicable and can be later offset with the 
eventual income tax due on the capital gain. This 0.005% withholding income tax is not levied on day trade transactions, 
which are subject to a rate of 1%. 

Any other gains assessed on a disposition of Common Shares or Preferred Shares that is not carried out on a Brazilian stock 
exchange are subject to withholding income tax at a rate of up to 25%. In the case that these gains are related to transactions conducted 
on the Brazilian non-organized over-the-counter market with intermediation, income tax withholding of 0.005% will also be applicable 
and can be offset against the eventual income tax due on the capital gain. This 0.005% income tax withholding is not levied in day trade 
transactions. 

In the case of redemption of Common Shares or Preferred Shares or capital reduction by a Brazilian corporation, such as Oi, the 
positive difference between the amount effectively received by the Non-Brazilian Holder and the proportional acquisition cost of the 
redeemed assets is treated, for tax purposes, as capital gain derived from sale or exchange of shares not carried out on a Brazilian stock 
exchange market, and is therefore subject to withholding income tax at rates of up to 25%, as the case may be. 

The deposit of Oi’s common or preferred shares in exchange for ADSs may be subject to Brazilian income tax on capital gains at 

the rate up to 25%, if the acquisition cost of the shares is lower than (1) the average price per share on a Brazilian stock exchange on 
which the greatest number of such shares were sold on the day of deposit, or (2) if no shares were sold on that day, the average price on 
the Brazilian stock exchange on which the greatest number of shares were sold in the 15 trading sessions immediately preceding such 
deposit. In such case, the difference between the acquisition cost and the average price of the shares calculated as above will be 
considered a capital gain. In some circumstances, there may be arguments to claim that this taxation is not applicable in the case of a 
Non-Brazilian Holder that is a 4,373 Holder and is not a resident in a Favorable Tax Jurisdiction. The availability of these arguments to 
any specific holder of Common Shares or Preferred Shares will depend on the circumstances of such holder. Prospective holders of 
Common Shares or Preferred Shares should consult their own tax advisors as to the tax consequences of the deposit Common Shares or 
Preferred Shares in exchange for ADSs. 

159 

The withdrawal of ADSs in exchange for the underlying Common Shares or Preferred Shares is not subject to Brazilian income 
tax, as far as the regulatory rules in respect to the registration of the investment before the Brazilian Central Bank are duly observed. 

Any exercise of preemptive rights relating to Common Shares, Preferred Shares or ADSs will not be subject to Brazilian taxation. 

Any gain on the sale or disposition or assignment of preemptive rights relating to Common Shares or Preferred Shares, including the 
sale or assignment carried out by the depositary, on behalf of Non-Brazilian Holders of ADSs, will be subject to Brazilian income 
taxation according to the same rules applicable to the sale or disposition of Common Shares or Preferred Shares (see above). Tax 
authorities may attempt to tax such gains even when sale or assignment of such rights takes place outside Brazil, based on the 
provisions of Law No. 10,833/03. 

There can be no assurance that the current favorable tax treatment to 4,373 Holders will continue in the future. 

Tax on Foreign Exchange Transactions (IOF/Exchange Tax) 

Brazilian law imposes a Tax on Foreign Exchange Transactions, or IOF/Exchange Tax, on the conversion of reais into foreign 

currency and on the conversion of foreign currency into reais. The currently applicable rate for most types of foreign exchange 
transactions is 0.38%. However, other rates apply to specific types of transactions. 

Any inflow of funds related to investments carried out on the Brazilian financial and capital markets by a 4,373 Holders is 

currently subject to the IOF/Exchange Tax at a rate of zero percent. Foreign exchange transactions related to outflows of funds in 
connection with investments carried out on the Brazilian financial and capital markets are subject to the IOF/Exchange Tax at a rate of 
zero percent. 

The IOF/Exchange Tax also levies at a zero percent rate in case of dividends and interest on shareholders’ equity paid by a 

Brazilian corporation to Non-Brazilian Holders. 

The Brazilian government is permitted to increase the rate of the IOF/Exchange Tax at any time by up to 25% on the foreign 
exchange transaction amount. However, any increase in rates will only apply to transactions carried out after such increase in rates 
enters into force. 

The purchase of ADSs by a Non-Brazilian Holder outside Brazil generally does not require the execution of a foreign exchange 
agreement with the Brazilian Central Bank. If this is the case, the IOF/Exchange Tax is not due. The IOF/Exchange Tax is levied at a 
zero percent rate in connection with foreign exchange agreements, without any actual flows of funds, which are required for a 
cancellation of ADSs and exchange for shares traded on a Brazilian stock exchange. 

Tax on Transactions Involving Securities (IOF/ Securities Tax) 

Brazilian law imposes a Tax on Transactions Involving Bonds and Securities, or IOF/Bonds and Securities, due on transactions 

involving bonds and securities, including those carried out on a Brazilian stock exchange, futures and commodities exchanges. 

The rate of IOF/Bonds and Securities applicable to most transactions involving shares and ADSs is currently zero, although the 

Brazilian government may increase such rate at any time up to 1.5% of the transaction amount per day, but only in respect of future 
transactions. 

The transfer (cessão) of shares traded on a Brazilian stock exchange for the issuance of depositary receipts to be traded outside 

Brazil, such as ADSs, is currently subject to the IOF/Bonds and Securities at a zero percent rate. 

160 

Other Brazilian Taxes 

There are no Brazilian inheritance, gift or succession taxes applicable to the ownership, transfer or disposition of Common Shares, 
Preferred Shares or ADSs by a Non-Brazilian Holder except for gift and inheritance taxes levied by some states in Brazil in the transfer 
of Common Shares, Preferred Shares or ADSs to residents of those states. There are no Brazilian stamp, issue, registration, or similar 
taxes or duties payable by Non-Brazilian Holders of Common Shares, Preferred Shares or ADSs. 

U.S. Federal Income Tax Considerations 

The following is a discussion of the material U.S. federal income tax consequences that may be relevant with respect to the 
acquisition, ownership and disposition of Common Shares, Preferred Shares or ADSs, which are evidenced by American Depositary 
Receipts, or ADRs. This description addresses only the U.S. federal income tax considerations of U.S. Holders (as defined below) that 
are initial purchasers of Common Shares, Preferred Shares or ADSs and that will hold such shares or ADSs as capital assets. This 
description does not address tax considerations applicable to holders that may be subject to special tax rules, such as banks, financial 
institutions, insurance companies, real estate investment trusts, grantor trusts, regulated investment companies, dealers or traders in 
securities or currencies, tax-exempt entities, pension funds, persons that received Common Shares, Preferred Shares or ADSs pursuant 
to an exercise of employee stock options or rights or otherwise as compensation for the performance of services, persons that will hold 
Common Shares, Preferred Shares or ADSs as a position in a “straddle” or as a part of a “hedging,” “conversion” or other risk reduction 
transaction for U.S. federal income tax purposes, persons that have a “functional currency” other than the U.S. dollar, persons that will 
own Common Shares, Preferred Shares or ADSs through partnerships or other pass through entities, holders subject to the alternative 
minimum tax, certain former citizens or long-term residents of the United States or holders that own (or are deemed to own) 10% or 
more (by combined voting power or combined value) of Oi’s shares. 

This description does not address any state, local or non-U.S. tax consequences of the acquisition, ownership and disposition of 

Common Shares, Preferred Shares or ADSs by U.S. Holders. Moreover, this description does not address the consequences of any U.S. 
federal tax other than income tax, including but not limited to the U.S. federal estate and gift taxes. This description is based on (1) the 
Internal Revenue Code of 1986, as amended (the “Code”), existing and temporary U.S. Treasury Regulations and judicial and 
administrative interpretations thereof, in each case as in effect and available on the date of this annual report, as well as proposed 
Treasury Regulations available on the date of this annual report, and (2) in part, the representations of the depositary and the assumption 
that each obligation in the deposit agreement and any related agreement will be performed in accordance with its terms. All of the 
foregoing is subject to change, which change could apply retroactively and could affect the tax consequences described below. Holders 
should consult their tax advisers to determine the particular tax consequences to such holders of the acquisition, ownership and 
disposition of Common Shares, Preferred Shares or ADSs, including the applicability and effect of U.S. state, local and non-U.S. tax 
laws. 

As used herein, the term “U.S. Holder” means, for U.S. federal tax purposes, a beneficial owner of Common Shares, Preferred 

Shares or ADSs that is: 

•

•

•

•

an individual citizen or resident of the United States; 

a corporation organized under the laws of the United States, any state thereof or the District of Columbia; 

an estate the income of which is subject to U.S. federal income taxation regardless of its source; or 

a trust if (1) a court within the United States is able to exercise primary supervision over its administration, and (2) one or 
more United States persons have the authority to control all of the substantial decisions of such trust. 

If a partnership (or any other entity treated as a partnership for U.S. federal income tax purposes) holds Common Shares, Preferred 
Shares or ADSs, the tax treatment of a partner in such partnership will generally depend on the status of the partner and the activities of 
the partnership. A partnership or its partners should consult their tax advisor as to its tax consequences. 

161 

Treatment of ADSs 

In general, for U.S. federal income tax purposes, a holder of an ADR evidencing an ADS will be treated as the beneficial owner of 

Common Shares or Preferred Shares represented by the applicable ADS. The U.S. Treasury Department has expressed concern that 
depositaries for ADSs, or other intermediaries between the holders of shares of an issuer and the issuer, may be taking actions that are 
inconsistent with the claiming of U.S. foreign tax credits by U.S. Holders of such receipts or shares. Such actions include, for example, 
a pre-release of an ADS by a depositary. Accordingly, the analysis regarding the availability of a U.S. foreign tax credit for Brazilian 
taxes, the sourcing rules described below and the availability of the reduced tax rate for dividends received by certain non-corporate 
holders, each could be affected by future actions that may be taken by the U.S. Treasury Department. 

Taxation of Dividends 

Subject to the discussion below under “—Passive Foreign Investment Company Rules,” in general, the gross amount of a 
distribution made with respect to a common share, preferred share or ADS of Oi (which for this purpose shall include distributions of 
interest attributable to shareholders’ equity before any reduction for any Brazilian taxes withheld therefrom) will, to the extent made 
from the current or accumulated earnings and profits of Oi, as determined under U.S. federal income tax principles, constitute a 
dividend to a U.S. Holder for U.S. federal income tax purposes. Non-corporate U.S. Holders may be taxed on dividends from a 
qualified foreign corporation at the lower rates applicable to long-term capital gains (i.e., gains with respect to capital assets held for 
more than one year). A foreign corporation is treated as a qualified foreign corporation with respect to dividends received from that 
corporation on shares or ADSs that are readily tradable on an established securities market in the United States. U.S. Treasury 
Department guidance indicates that the ADSs of Oi (which are listed on the NYSE), but not the common or preferred shares of Oi, are 
readily tradable on an established securities market in the United States. Thus, subject to the discussion below under “—Passive Foreign 
Investment Company Rules,” as of the date of this annual report, dividends that Oi pays on the ADS, but not on the Common Shares or 
Preferred Shares of Oi, meet the trading conditions discussed above required for these reduced tax rates. However, there can be no 
assurance that the ADSs will be considered readily tradable on an established securities market in later years. Furthermore, a U.S. 
Holder’s eligibility for such preferential rate is subject to certain holding period requirements and the non-existence of certain risk 
reduction transactions with respect to the ADSs and such preferential rate is not available if Oi is a PFIC for the taxable year in which 
such dividend is paid or was a PFIC for the taxable year preceding the taxable year in which such dividend is paid. Such dividends will 
not be eligible for the dividends received deduction generally allowed to corporate U.S. Holders. Subject to the discussion below under 
“—Passive Foreign Investment Company Rules,” if a distribution exceeds the amount of the current and accumulated earnings and 
profits of Oi, it will be treated as a non-taxable return of capital to the extent of the U.S. Holder’s tax basis in the common share, 
preferred share or ADS of Oi on which it is paid and thereafter as capital gain. Oi does not maintain calculations of the earnings and 
profits of Oi under U.S. federal income tax principles. Therefore, U.S. Holders should expect that distributions by Oi generally will be 
treated as dividends for U.S. federal income tax purposes. Additionally, because Oi believes that it was a PFIC for the taxable year 
ended December 31, 2018, distributions, if any, paid during the 2019 taxable year are not be eligible for the preferential tax rates 
discussed above. 

A dividend paid in reais will be includible in the income of a U.S. Holder at its value in U.S. dollars calculated by reference to the 

prevailing spot market exchange rate in effect on the day it is received by the U.S. Holder in the case of Common Shares or Preferred 
Shares or, in the case of a dividend received in respect of ADSs of Oi, on the date the dividend is received by the depositary, whether or 
not the dividend is converted into U.S. dollars. Assuming the payment is not converted at that time, the U.S. Holder will have a tax 
basis in reais equal to that U.S. dollar amount, which will be used to measure gain or loss from subsequent changes in exchange rates. 
Any gain or loss realized by a U.S. Holder that subsequently sells or otherwise disposes of reais, which gain or loss is attributable to 
currency fluctuations after the date of receipt of the dividend, will be ordinary gain or loss. The amount of any distribution of property 
other than cash will be the fair market value of such property on the date of distribution. 

162 

The gross amount of any dividend paid (which will include any amounts withheld in respect of Brazilian taxes) with respect to a 
common share, preferred share or ADS of Oi will be subject to U.S. federal income taxation as foreign source dividend income, which 
may be relevant in calculating a U.S. Holder’s foreign tax credit limitation. Subject to limitations under U.S. federal income tax law 
concerning credits or deductions for foreign taxes and certain exceptions for short-term and hedged positions, any Brazilian withholding 
tax will be treated as a foreign income tax eligible for credit against a U.S. Holder’s U.S. federal income tax liability (or at a U.S. 
Holder’s election, may be deducted in computing taxable income if the U.S. Holder has elected to deduct all foreign income taxes for 
the taxable year). The limitation on foreign taxes eligible for the U.S. foreign tax credit is calculated separately with respect to specific 
“baskets” of income. For this purpose, the dividends should generally constitute “passive category income,” or in the case of certain 
U.S. Holders, “general category income.” The rules with respect to foreign tax credits are complex, and U.S. Holders are urged to 
consult their own tax advisors regarding the availability of the foreign tax credit under their particular circumstances. 

Treatment of Preferred Stock 

Section 305 of the Code provides special rules for the tax treatment of preferred stock. According to the U.S. Treasury Regulations 

under that section, the term preferred stock generally refers to stock which enjoys certain limited rights and privileges (generally 
associated with specified dividend and liquidation priorities) but does not participate in corporate growth to any significant extent. 
While Oi’s Preferred Shares have some preferences over its Common Shares, the Preferred Shares are not fixed as to dividend 
payments or liquidation value. Consequently, although the matter is not entirely clear, because the determination is highly factual in 
nature, it is more likely than not that the preferred shares of Oi will be treated as “common stock” within the meaning of section 305 of 
the Code. If the preferred shares are treated as “common stock” for purposes of section 305 of the Code, distributions to U.S. Holders of 
additional shares of such “common stock” or preemptive rights relating to such “common stock” with respect to their preferred shares 
or ADSs that are made as part of a pro rata distribution to all shareholders in most instances will not be subject to U.S. federal income 
tax. On the other hand, if the preferred shares are treated as “preferred stock” within the meaning of section 305 of the Code, and if a 
U.S. Holder receives a distribution of additional shares or preemptive rights as described in the preceding sentence, such distributions 
(including amounts withheld in respect of any Brazilian taxes), as discussed more fully below, will be treated as dividends to the same 
extent and in the same manner as distributions payable in cash. In that event, the amount of such distribution (and the basis of the new 
shares or preemptive rights so received) will equal the fair market value of the shares or preemptive rights on the date of distribution. 

Sale, Exchange or Other Disposition of the Common Shares, Preferred Shares or ADSs of Oi 

A deposit or withdrawal of common shares or preferred shares by a U.S. Holder in exchange for the ADS that represent such 
shares will not result in the realization of gain or loss for U.S. federal income tax purposes. Subject to the discussion below under 
“—Passive Foreign Investment Company Rules,” a U.S. Holder generally will recognize capital gain or loss upon a sale, exchange or 
other disposition of a common share, preferred share or ADS of Oi held by the U.S. Holder or the depositary, as the case may be, in an 
amount equal to the difference between the U.S. Holder’s adjusted basis in its common shares, preferred shares or ADSs of Oi 
(determined in U.S. dollars) and the U.S. dollar amount realized on the sale, exchange or other disposition. If a Brazilian tax is withheld 
on the sale, exchange or other disposition of a share, the amount realized by a U.S. Holder will include the gross amount of the proceeds 
of that sale, exchange or other disposition before deduction of the Brazilian tax. In the case of a non-corporate U.S. Holder, the 
maximum marginal U.S. federal income tax rate applicable to capital gain generally will be lower than the maximum marginal U.S. 
federal income tax rate applicable to ordinary income (other than, as discussed above, certain dividends) if such holder’s holding period 
for such common share, preferred share or ADS of Oi exceeds one year (i.e., such gain is a long-term capital gain). Capital gain, if any, 
realized by a U.S. Holder on the sale or exchange of a common share, preferred share or ADS of Oi generally will be treated as U.S. 
source income for U.S. foreign tax credit purposes. Consequently, in the case of a disposition or deposit of a common share, preferred 
share or ADS of Oi that is subject to Brazilian tax, the U.S. Holder may not be able to use the foreign tax credit for that Brazilian tax 
unless it can apply the credit against U.S. tax payable on other income from foreign sources in the appropriate income category, or, 
alternatively, it may take a deduction for the Brazilian tax if it elects to deduct all of its foreign income taxes. The deductibility of 
capital losses is subject to limitations under the Code. 

163 

The initial tax basis of a U.S. Holder’s common shares, preferred shares or ADSs of Oi will be the U.S. dollar value of the reais-
denominated purchase price determined on the date of purchase. If the common shares, preferred shares or ADSs of Oi are treated as 
traded on an “established securities market,” a cash basis U.S. Holder, or, if it elects, an accrual basis U.S. Holder, will determine the 
dollar value of the cost of such common shares, preferred shares or ADSs by translating the amount paid at the spot rate of exchange on 
the settlement date of the purchase. The conversion of U.S. dollars to reais and the immediate use of that currency to purchase common 
shares, preferred shares or ADSs generally will not result in taxable gain or loss for a U.S. Holder. 

With respect to the sale or exchange of Common Shares, Preferred Shares or ADSs, the amount realized generally will be the U.S. 
dollar value of the payment received determined on the date of disposition. If Common Shares, Preferred Shares or ADSs are treated as 
traded on an “established securities market,” a cash basis taxpayer, or, if it elects, an accrual basis taxpayer, will determine the U.S. 
dollar value of the amount realized by translating the amount received at the spot rate of exchange on the settlement date of the sale. 

Passive Foreign Investment Company Rules 

A non-U.S. corporation will be classified as a PFIC for U.S. federal income tax purposes in any taxable year in which, after 
applying certain look-through rules, either (1) at least 75 percent of its gross income is “passive income,” or (2) at least 50 percent of 
the average value of its gross assets is attributable to assets that produce “passive income” or is held for the production of passive 
income. Passive income for this purpose generally includes dividends, interest, royalties, rents and gains from commodities and 
securities transactions. For purposes of the PFIC asset test, the aggregate fair market value of the assets of a publicly traded foreign 
corporation generally is treated as being equal to the sum of the aggregate value of the outstanding stock and the total amount of the 
liabilities of such corporation (the “Market Capitalization”). 

Based on certain estimates of the gross income and gross assets of Oi, the nature of its business, the size of its investment in 
certain subsidiaries, and its anticipated Market Capitalization, Oi believes that it was not classified as a PFIC for its taxable year ended 
December 31, 2019, although Oi believes that it was a PFIC for the taxable year ended December 31, 2018. Nevertheless, because PFIC 
status is determined annually based on Oi’s income, assets and activities for the entire taxable year, it is not possible to determine 
whether Oi will be characterized as a PFIC for the taxable year ending December 31, 2020, or for any subsequent year, until after the 
close of the year. Furthermore, because Oi determines the value of its gross assets based on the Market Capitalization test, a decline in 
the value of its Common Shares and Preferred Shares may result in Oi becoming a PFIC. Accordingly, there can be no assurance that Oi 
will not be considered a PFIC for any taxable year. Moreover, Oi has not obtained an opinion from counsel regarding the PFIC status of 
Oi for any taxable period. 

If Oi is a PFIC for any taxable year during which a U.S. Holder holds Common Shares, Preferred Shares or ADSs, Oi generally 

will continue to be treated as a PFIC with respect to such U.S. Holder for all succeeding years during which such U.S. Holder holds 
Common Shares, Preferred Shares or ADSs, unless Oi ceases to be a PFIC and such U.S. Holder makes a “deemed sale” election with 
respect to such Common Shares, Preferred Shares or ADSs. If such election is made, such U.S. Holder will be deemed to have sold such 
Common Shares, Preferred Shares or ADSs held by such U.S. Holder at their fair market value on the last day of the last taxable year in 
which Oi qualified as a PFIC, and any gain from such deemed sale would be subject to the consequences described in the following 
paragraph. After the deemed sale election, such U.S. Holder’s Common Shares, Preferred Shares or ADSs with respect to which the 
deemed sale election was made will not be treated as shares in a PFIC, and such U.S. Holder would not be subject to the rules described 
below with respect to any “excess distribution” such U.S. Holder receives from Oi or any gain from an actual sale or other disposition 
of such Common Shares, Preferred Shares or ADSs, unless Oi subsequently becomes a PFIC. The rules dealing with deemed sale 
elections are complex. U.S. Holders are encouraged to consult their tax advisor as to the possibility and consequences of making 
a deemed sale election.

164 

For each taxable year that Oi is treated as a PFIC with respect to a U.S. Holder, any excess distribution (generally a distribution in 

excess of 125% of the average distribution over a three-year period or shorter holding period for Common Shares, Preferred Shares or 
ADSs) and realized gain will be treated as ordinary income and will be subject to tax as if (1) the excess distribution or gain had been 
realized ratably over the U.S. Holder’s holding period, (2) the amount deemed realized in each year had been subject to tax in each such 
year at the highest marginal rate for such year (other than income allocated to the current period or any taxable period before Oi became 
a PFIC, which would be subject to tax at the U.S. Holder’s regular ordinary income rate for the current year and would not be subject to 
the interest charge discussed below), and (3) the interest charge generally applicable to underpayments of tax had been imposed on the 
taxes deemed to have been payable in those years. U.S. Holders should consult their own tax advisors regarding the tax consequences of 
Oi being treated as a PFIC with respect to such U.S. Holders. The tax liability for amounts allocated to taxable years prior to the year of 
disposition or excess distribution cannot be offset by any net operating losses for such years, and gains (but not losses) realized on the 
sale or other disposition of Common Shares, Preferred Shares or ADSs cannot be treated as capital, even if a U.S. Holder holds 
Common Shares, Preferred Shares or ADSs as capital assets. In addition, a U.S. Holder’s tax basis in Common Shares, Preferred Shares 
or ADSs that are acquired from a decedent would not receive a step-up to fair market value as of the date of the decedent’s death but 
instead would be equal to the decedent’s basis, if lower. 

If Oi is treated as a PFIC with respect to a U.S. Holder for any taxable year, to the extent any of Oi’s subsidiaries are also PFICs or 

Oi makes direct or indirect equity investments in other entities that are PFICs, such U.S. Holder may be deemed to own shares in such 
lower-tier PFICs that are directly or indirectly owned by Oi in that proportion which the value of the common shares, preferred shares 
or ADSs of Oi such U.S. Holder owns bears to the value of all of Common Shares, Preferred Shares and ADSs, and such U.S. Holder 
may be subject to the adverse tax consequences described in the preceding two paragraphs with respect to the shares of such lower-tier 
PFICs that such U.S. Holder would be deemed to own. U.S. Holders should consult their tax advisor regarding the application of the 
PFIC rules to any of Oi’s subsidiaries. 

If Oi is treated as a PFIC with respect to a U.S. Holder of the common shares, preferred shares or ADSs of Oi, such U.S. Holder 
may be able to make certain elections that may alleviate certain of the tax consequences referred to above. Where a company that is a 
PFIC meets certain reporting requirements, a U.S. Holder can avoid certain adverse PFIC consequences described above by making a 
“qualified electing fund,” or QEF, election to be taxed currently on its proportionate share of the PFIC’s ordinary income and net capital 
gains. However, Oi does not intend to comply with the necessary accounting and record keeping requirements that would allow a U.S. 
Holder to make a QEF election with respect to Oi. 

If Common Shares, Preferred Shares or ADSs are “regularly traded” on a “qualified exchange,” a U.S. Holder may make a 
mark-to-market election with respect to the common shares, preferred shares or ADSs of Oi, as the case may be. If a U.S. Holder makes 
the mark-to-market election, for each year in which Oi is a PFIC, the holder will generally include as ordinary income the excess, if 
any, of the fair market value of Common Shares, Preferred Shares or ADSs, as the case may be, at the end of the taxable year over their 
adjusted tax basis, and will be permitted an ordinary loss in respect of the excess, if any, of the adjusted tax basis of Common Shares, 
Preferred Shares or ADSs, over their fair market value at the end of the taxable year (but only to the extent of the net amount of 
previously included income as a result of the mark-to-market election). If a U.S. Holder makes the election, the holder’s tax basis in 
Common Shares, Preferred Shares or ADSs, as the case may be, will be adjusted to reflect the amount of any such income or loss. Any 
gain recognized on the sale or other disposition of Common Shares, Preferred Shares or ADSs will be treated as ordinary income. 
Common Shares, Preferred Shares and ADSs will be considered “marketable stock” if they are traded on a qualified exchange, other 
than in de minimis quantities, on at least 15 days during each calendar quarter. The NYSE is a qualified exchange and the B3 may 
constitute a qualified exchange for this purpose provided the B3 meets certain trading volume, listing, financial disclosure, surveillance 
and other requirements set forth in applicable U.S. Treasury Regulations. However, Oi cannot be certain that its Common Shares, 
Preferred Shares or ADSs will continue to trade on the B3 or the NYSE, respectively, or that its Common Shares, Preferred Shares or 
ADSs will be traded on at least 15 days in each calendar quarter in other than de minimis quantities. U.S. Holders should be aware, 
however, that for each taxable year that Oi is treated as a PFIC with respect to a U.S. Holder, the interest charge regime described above 
could be applied to indirect distributions or gains deemed to be attributable to such U.S. Holder in respect of any of Oi’s subsidiaries 
that also may be determined to be a PFIC, and the mark-to-market election generally would not be effective for such subsidiaries. Each 
U.S. Holder should consult its own tax advisor to determine whether a mark-to-market election is available and the consequences of 
making an election if Oi were characterized as a PFIC. 

If a U.S. Holder owns common shares, preferred shares or ADSs of Oi during any year in which Oi was a PFIC, such U.S. Holder 

generally must file IRS Form 8621 with respect to Oi, generally with the U.S. Holder’s federal income tax return for that year. 

165 

Taxation of Dividends 

Subject to the discussion above under “—Passive Foreign Investment Company Rules,” in general, the gross amount of a 
distribution made with respect to a common share, preferred share or ADS of Oi (which for this purpose shall include distributions of 
interest attributable to shareholders’ equity before any reduction for any Brazilian taxes withheld therefrom) will, to the extent made 
from the current or accumulated earnings and profits of Oi, as determined under U.S. federal income tax principles, constitute a 
dividend to a U.S. Holder for U.S. federal income tax purposes. Non-corporate U.S. Holders may be taxed on dividends from a 
qualified foreign corporation at the lower rates applicable to long-term capital gains (i.e., gains with respect to capital assets held for 
more than one year). A foreign corporation is treated as a qualified foreign corporation with respect to dividends received from that 
corporation on shares or ADSs that are readily tradable on an established securities market in the United States. U.S. Treasury 
Department guidance indicates that the ADSs of Oi (which are listed on the NYSE), but not the common or preferred shares of Oi, are 
readily tradable on an established securities market in the United States. Thus, subject to the discussion above under “—Passive Foreign 
Investment Company Rules,” as of the date of this annual report, dividends that Oi pays on the ADS, but not on the Common Shares or 
Preferred Shares of Oi, meet the trading conditions discussed above required for these reduced tax rates. However, there can be no 
assurance that the ADSs will be considered readily tradable on an established securities market in later years. Furthermore, a U.S. 
Holder’s eligibility for such preferential rate is subject to certain holding period requirements and the non-existence of certain risk 
reduction transactions with respect to the ADSs and such preferential rate is not available if Oi is a PFIC for the taxable year in which 
such dividend is paid or was a PFIC for the taxable year preceding the taxable year in which such dividend is paid. Such dividends will 
not be eligible for the dividends received deduction generally allowed to corporate U.S. Holders. Subject to the discussion above under 
“—Passive Foreign Investment Company Rules,” if a distribution exceeds the amount of the current and accumulated earnings and 
profits of Oi, it will be treated as a non-taxable return of capital to the extent of the U.S. Holder’s tax basis in the common share, 
preferred share or ADS of Oi on which it is paid and thereafter as capital gain. Oi does not maintain calculations of the earnings and 
profits of Oi under U.S. federal income tax principles. Therefore, U.S. Holders should expect that distributions by Oi generally will be 
treated as dividends for U.S. federal income tax purposes. 

A dividend paid in reais will be includible in the income of a U.S. Holder at its value in U.S. dollars calculated by reference to the 

prevailing spot market exchange rate in effect on the day it is received by the U.S. Holder in the case of Common Shares or Preferred 
Shares or, in the case of a dividend received in respect of ADSs of Oi, on the date the dividend is received by the depositary, whether or 
not the dividend is converted into U.S. dollars. Assuming the payment is not converted at that time, the U.S. Holder will have a tax 
basis in reais equal to that U.S. dollar amount, which will be used to measure gain or loss from subsequent changes in exchange rates. 
Any gain or loss realized by a U.S. Holder that subsequently sells or otherwise disposes of reais, which gain or loss is attributable to 
currency fluctuations after the date of receipt of the dividend, will be ordinary gain or loss. The amount of any distribution of property 
other than cash will be the fair market value of such property on the date of distribution. 

The gross amount of any dividend paid (which will include any amounts withheld in respect of Brazilian taxes) with respect to a 
common share, preferred share or ADS of Oi will be subject to U.S. federal income taxation as foreign source dividend income, which 
may be relevant in calculating a U.S. Holder’s foreign tax credit limitation. Subject to limitations under U.S. federal income tax law 
concerning credits or deductions for foreign taxes and certain exceptions for short-term and hedged positions, any Brazilian withholding 
tax will be treated as a foreign income tax eligible for credit against a U.S. Holder’s U.S. federal income tax liability (or at a U.S. 
Holder’s election, may be deducted in computing taxable income if the U.S. Holder has elected to deduct all foreign income taxes for 
the taxable year). The limitation on foreign taxes eligible for the U.S. foreign tax credit is calculated separately with respect to specific 
“baskets” of income. For this purpose, the dividends should generally constitute “passive category income,” or in the case of certain 
U.S. Holders, “general category income.” The rules with respect to foreign tax credits are complex, and U.S. Holders are urged to 
consult their own tax advisors regarding the availability of the foreign tax credit under their particular circumstances. 

166 

Treatment of Preferred Stock 

Section 305 of the Code provides special rules for the tax treatment of preferred stock. According to the U.S. Treasury Regulations 

under that section, the term preferred stock generally refers to stock which enjoys certain limited rights and privileges (generally 
associated with specified dividend and liquidation priorities) but does not participate in corporate growth to any significant extent. 
While Oi’s Preferred Shares have some preferences over its Common Shares, the Preferred Shares are not fixed as to dividend 
payments or liquidation value. Consequently, although the matter is not entirely clear, because the determination is highly factual in 
nature, it is more likely than not that the Preferred Shares of Oi will be treated as “common stock” within the meaning of section 305 of 
the Code. If the Preferred Shares are treated as “common stock” for purposes of section 305 of the Code, distributions to U.S. Holders 
of additional shares of such “common stock” or preemptive rights relating to such “common stock” with respect to their preferred 
shares or ADSs that are made as part of a pro rata distribution to all shareholders in most instances will not be subject to U.S. federal 
income tax. On the other hand, if the Preferred Shares are treated as “preferred stock” within the meaning of section 305 of the Code, 
and if a U.S. Holder receives a distribution of additional shares or preemptive rights as described in the preceding sentence, such 
distributions (including amounts withheld in respect of any Brazilian taxes), as discussed more fully below, will be treated as dividends 
to the same extent and in the same manner as distributions payable in cash. In that event, the amount of such distribution (and the basis 
of the new shares or preemptive rights so received) will equal the fair market value of the shares or preemptive rights on the date of 
distribution. 

Sale, Exchange or Other Disposition of the Common Shares, Preferred Shares or ADSs of Oi 

A deposit or withdrawal of common shares or preferred shares by a U.S. Holder in exchange for the ADS that represent such 
shares will not result in the realization of gain or loss for U.S. federal income tax purposes. Subject to the discussion above under 
“—Passive Foreign Investment Company Rules,” a U.S. Holder generally will recognize capital gain or loss upon a sale, exchange or 
other disposition of a common share, preferred share or ADS of Oi held by the U.S. Holder or the depositary, as the case may be, in an 
amount equal to the difference between the U.S. Holder’s adjusted basis in its common shares, preferred shares or ADSs of Oi 
(determined in U.S. dollars) and the U.S. dollar amount realized on the sale, exchange or other disposition. If a Brazilian tax is withheld 
on the sale, exchange or other disposition of a share, the amount realized by a U.S. Holder will include the gross amount of the proceeds 
of that sale, exchange or other disposition before deduction of the Brazilian tax. In the case of a non-corporate U.S. Holder, the 
maximum marginal U.S. federal income tax rate applicable to capital gain generally will be lower than the maximum marginal U.S. 
federal income tax rate applicable to ordinary income (other than, as discussed above, certain dividends) if such holder’s holding period 
for such common share, preferred share or ADS of Oi exceeds one year (i.e., such gain is a long-term capital gain). Capital gain, if any, 
realized by a U.S. Holder on the sale or exchange of a common share, preferred share or ADS of Oi generally will be treated as U.S. 
source income for U.S. foreign tax credit purposes. Consequently, in the case of a disposition or deposit of a common share, preferred 
share or ADS of Oi that is subject to Brazilian tax, the U.S. Holder may not be able to use the foreign tax credit for that Brazilian tax 
unless it can apply the credit against U.S. tax payable on other income from foreign sources in the appropriate income category, or, 
alternatively, it may take a deduction for the Brazilian tax if it elects to deduct all of its foreign income taxes. The deductibility of 
capital losses is subject to limitations under the Code. 

The initial tax basis of a U.S. Holder’s common shares, preferred shares or ADSs of Oi will be the U.S. dollar value of the reais-
denominated purchase price determined on the date of purchase. If the common shares, preferred shares or ADSs of Oi are treated as 
traded on an “established securities market,” a cash basis U.S. Holder, or, if it elects, an accrual basis U.S. Holder, will determine the 
dollar value of the cost of such common shares, preferred shares or ADSs by translating the amount paid at the spot rate of exchange on 
the settlement date of the purchase. The conversion of U.S. dollars to reais and the immediate use of that currency to purchase common 
shares, preferred shares or ADSs generally will not result in taxable gain or loss for a U.S. Holder. 

With respect to the sale or exchange of Common Shares, Preferred Shares or ADSs, the amount realized generally will be the U.S. 
dollar value of the payment received determined on the date of disposition. If Common Shares, Preferred Shares or ADSs are treated as 
traded on an “established securities market,” a cash basis taxpayer, or, if it elects, an accrual basis taxpayer, will determine the U.S. 
dollar value of the amount realized by translating the amount received at the spot rate of exchange on the settlement date of the sale. 

167 

Other Brazilian Taxes 

Any Brazilian IOF/Exchange Tax or IOF/Bonds and Securities Tax (as discussed under “—Brazilian Tax Considerations” above) 

may not be treated as a creditable foreign tax for U.S. federal income tax purposes, although a U.S. Holder may be entitled to deduct 
such taxes if it elects to deduct all of its foreign income taxes. U.S. Holders should consult their tax advisors regarding the U.S. federal 
income tax consequences of these taxes. 

3.8% Medicare Tax On “Net Investment Income” 

Certain U.S. Holders who are individuals, estates or trusts may be required to pay an additional 3.8% tax on, among other things, 

dividends and capital gains from the sale or other disposition of Common Shares, Preferred Shares or ADSs. 

Information Reporting and Backup Withholding 

In general, information reporting will apply to dividends in respect of Common Shares, Preferred Shares or ADSs and the 

proceeds from the sale, exchange or redemption of Common Shares, Preferred Shares or ADSs that are paid to a U.S. Holder within the 
United States (and in certain cases, outside the United States) by a U.S. payor or U.S. middleman, unless such U.S. Holder is an exempt 
recipient such as a corporation. A backup withholding tax may apply to such payments if a U.S. Holder fails to provide a taxpayer 
identification number or certification of other exempt status or fail to report in full dividend and interest income. 

Any amounts withheld under the backup withholding rules will be allowed as a refund or a credit against a U.S. Holder’s U.S. 

federal income tax liability provided the required information is furnished to the Internal Revenue Service in a timely manner. 

Certain U.S. Holders who are individuals are required to report information relating to an interest in Common Shares, Preferred 

Shares or ADSs, subject to certain exceptions (including an exception for Common Shares, Preferred Shares or ADSs held in accounts 
maintained by U.S. financial institutions). U.S. Holders are urged to consult their tax advisors regarding their information reporting 
obligations, if any, with respect to their acquisition, ownership and disposition of Common Shares, Preferred Shares or ADSs. 

Documents on Display 

Statements contained in this annual report regarding the contents of any contract or other document filed as an exhibit to this 
annual report summarize their material terms, but are not necessarily complete, and each of these statements is qualified in all respects 
by reference to the full text of such contract or other document. 

We are subject to the information requirements of the Exchange Act, except that as a foreign issuer, we are not subject to the 
proxy rules or the short-swing profit disclosure rules of the Exchange Act. In accordance with these statutory requirements, we file with 
or furnish reports and other information to the SEC. Reports and other information filed or furnished by us to the SEC may be inspected 
and copied at the public reference facilities maintained by the SEC at Room 1024, 100 F Street, N.E., Washington, D.C. 20549. Copies 
of such material may also be inspected at the offices of the NYSE, 11 Wall Street, New York, New York 10005, on which our ADRs 
are listed. In addition, the SEC maintains a website that contains information which we have filed electronically with the SEC, which 
can be accessed over the Internet at http://www.sec.gov. 

We also file financial statements and other periodic reports with the CVM, which are available for investor inspection at the 
CVM’s offices located at Rua Sete de Setembro, 111, 2nd floor, Rio de Janeiro, RJ, and Rua Cincinato Braga, 340, 2nd, 3rd and 4th
floors, São Paulo, SP. The CVM maintains an Internet website that contains reports and other information about issuers, like us, that file 
electronically with the CVM. The address of that website is http://www.cvm.gov.br. We also file consolidated financial statements and 
other periodic information with B3. The address of the B3 website is http://www.bmfbovespa.com.br. 

Copies of Oi’s annual report on Form 20-F and documents referred to in this annual report and Oi’s by-laws are available for 
inspection upon request at Oi’s headquarters at Rua do Lavradio, 71, 2 andar – Centro, CEP 20.230-070 Rio de Janeiro, RJ, Brazil. Oi’s 
filings are also available to the public through the internet at Oi’s website at www.oi.com.br/ir. The information included on Oi’s 
website or that might be accessed through Oi’s website is not included in this annual report and is not incorporated into this annual 
report by reference. 

168 

ITEM 11. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK 

We are exposed to market risks related to changes in foreign currency exchange rates and interest rates. We are exposed to foreign 

currency exchange rate risk mainly because (1) a significant portion of our equipment costs, such as costs relating to switching centers 
and software used for upgrading network capacity, are primarily denominated in foreign currencies or linked to foreign currencies, 
primarily the U.S. dollar, other than those in which we earn revenues (primarily reais), and (2) a significant portion of our borrowings 
and financing are denominated in foreign currencies, primarily the U.S. dollar. We are subject to market risk deriving from changes in 
interest rates because a significant portion of our indebtedness bears interest at floating rates. We have historically entered into 
derivative transactions to manage certain market risks, mainly our foreign currency exchange rate risk and our interest rate risk. 
However, in connection with our RJ Proceedings, we reversed our derivative financial instruments during the second and third quarters 
of 2016. In 2016 prior to the commencement of the RJ Proceedings, we developed and approved with Oi’s board of directors a new 
hedging policy that modified the risk management objectives from earnings to cash flow at risk. With the conclusion of our RJ 
Proceedings, and, hence, the accurate measurement of our risk factors, we have recently approved the hedging strategy for 2020 in line 
with our hedging policy, focused on cash flows, and liquidity, while complying with the financial covenants contained in our debt 
instruments. As of December 31, 2019, we had derivative instruments designed to hedge our short term U.S. dollar-linked debt interest 
payments, as well as part of our operating expenses contractually denominated in U.S. dollars. 

Exchange Rate Risk 

During 2019, approximately 28.8% of our capital expenditures were U.S. dollar-denominated or linked to the U.S. dollar. A 
hypothetical, instantaneous 10.0% depreciation of the real against the U.S. dollar as of December 31, 2019 would have resulted in an 
increase of R$714 million in the cost of our capital expenditures during 2019, assuming that we would have incurred all of these capital 
expenditures notwithstanding the adverse change in the exchange rates. 

Our financing cost and the amount of financial liabilities that we record are also exposed to exchange rate risk. As of 
December 31, 2019, R$9,521 million, or 52.2%, of our total consolidated borrowings and financings was denominated in foreign 
currency, after giving effect to the fair value adjustment to our borrowings and financing and debt issuance costs. We have recorded 
foreign currency and monetary restatement losses of R$640 million during 2019 with respect to our foreign currency-denominated 
financial liabilities and foreign currency and monetary restatement gains of R$334 million during 2019 with respect to the fair value 
adjustment related to our foreign currency denominated debt, based on exchange rates in effect at the end of 2019. The potential 
additional losses on foreign currency and monetary restatement during 2019 that would result from a hypothetical, instantaneous 10.0% 
depreciation of the real against the U.S. dollar and the euro as of December 31, 2019 would be approximately R$914 million, assuming 
that the amount and composition of our debt instruments were unchanged. The potential increase in our total consolidated debt 
obligations that would result from a 10.0% depreciation of the real against the U.S. dollar and the euro as of December 31, 2019 would 
be approximately R$953 million. 

Interest Rate Risk 

As of December 31, 2019, we had total outstanding borrowings and financings of R$31,642 million, excluding the fair value 

adjustment and debt issuance costs, and R$18,227 million, after giving effect to the fair value adjustment and debt issuance costs. Of 
this outstanding balance after giving effect to the fair value adjustment and debt issuance costs, R$8,641 million, or 47.8%, was 
real-denominated indebtedness that bore interest at floating rates primarily based on the CDI rate or TJLP rate, R$42 million was 
real-denominated indebtedness that bore interest at fixed rates and R$23 million was real-denominated indebtedness that bore interest 
based at TR (currently at zero). 

We invest our excess liquidity (R$2,299 million as of December 31, 2019) mainly in (1) in short-term instruments denominated in 

reais that generally pay interest at overnight interest rates based on the CDI rate which partially mitigates our exposure to Brazilian 
interest rate risk, (2) certificates of deposit and time deposits issued by global and domestic financial institutions with AAA and AA 
ratings from international rating agencies, and (3) in investment funds created by top Brazilian asset managers exclusively for us. The 
fund managers of the investment funds created for us are responsible for managing our funds, subject to the direction of our investment 
policy, approved by Oi’s board of directors. As of the date of this annual report, these funds are comprised mainly of government bonds 
and other low-risk financial instruments linked to the CDI and SELIC rates. 

169 

We recorded interest on borrowings payable to third parties and debentures of R$1,618 million during 2019. The potential 
additional interest on borrowings payable to third parties during 2019 that would have resulted from a hypothetical, instantaneous and 
unfavorable change of 100 basis points in the interest rates on December 31, 2019 would be approximately R$131 million considering 
the impact on our debt obligations. This sensitivity analysis is based on the assumption of an unfavorable 100 basis points movement of 
the interest rates applicable to each homogeneous category of financial liabilities and sustained over a period of one year. A 
homogeneous category is defined according to the currency in which financial assets and liabilities are denominated and assumes the 
same interest rate movement within each homogeneous category (e.g., reais). As a result, our interest rate risk sensitivity model may 
overstate the impact of interest rate fluctuation for such financial instruments, as consistently unfavorable movements of all interest 
rates are unlikely. 

Hedging Policy 

We employ financial risk management strategies using non-deliverable forwards and dollar-denominated cash (natural hedge), 
and, in the future we may employ, cross-currency swaps, interest rate swaps and series swaps. Our financial risk management strategy is 
designed to protect us against devaluation of the real against foreign currencies, according to our foreign-currency exposure in 
connection with our financings. We do not enter into derivatives transactions for speculative reasons or any other purposes. 

ITEM 12. DESCRIPTION OF SECURITIES OTHER THAN EQUITY SECURITIES 

The depositary collects its fees for the delivery and surrender of ADSs directly from investors depositing shares or surrendering 

ADSs or from intermediaries acting for them. The depositary also collects fees for making distributions to investors by deducting those 
fees from the amounts distributed or by selling a portion of distributable property to pay the fees. The depositary may collect its annual 
fee for depositary services by deductions from cash distributions or by directly billing investors or by charging the book-entry system 
accounts of participants acting for them. The depositary may generally refuse to provide fee-attracting services until its fees for those 
services are paid. 

Persons depositing or withdrawing shares must pay: 

•

•

•

•

•

•

•

•

•

US$5.00 (or less) per 100 ADSs (or portion of 100 ADSs) for the issuance of ADSs, including issuances resulting from a 
distribution of shares or rights or other property; 

US$5.00 (or less) per 100 ADSs (or portion of 100 ADSs) for the cancellation of ADSs for the purpose of withdrawal, 
including in the event of the termination of the applicable deposit agreement relating to our ADSs; 

US$0.02 (or less) per ADS (or portion thereof) for any cash distribution; 

US$0.02 (or less) per ADS (or portion thereof) per calendar year for depositary services; 

in the event of distributions of securities (other than Oi’s Class A Preferred Shares), a fee equivalent to the fee for the 
execution and delivery of ADRs referred to above, which would have been charged, as a result of the deposit of such 
securities (treating such securities as Class A Preferred Shares for the purposes of this fee); 

registration or transfer fees for the transfer and registration of shares on Oi’s share register to or from the name of 
the depositary or its agent when you deposit or withdraw shares; 

expenses of the depositary for (1) cable, telex and facsimile transmissions (when expressly provided in the applicable the 
deposit agreements relating to our ADSs), and (2) converting foreign currency to U.S. dollars; 

taxes and other governmental charges the depositary or the custodian have to pay on any ADS or share underlying an ADS, 
for example, stock transfer taxes, stamp duty or withholding taxes, as necessary; and 

any charges incurred by the depositary or its agents for servicing the deposited securities, as necessary. 

Subject to certain terms and conditions, the depositary has agreed to reimburse Oi for certain expenses it incurs that are related to 

establishment and maintenance expenses of the ADS program, including the standard out-of-pocket maintenance costs for the ADRs, 
which consist of the expenses of postage and envelopes for mailing annual and interim financial reports, printing and distributing 
dividend checks, electronic filing of U.S. Federal tax information, mailing required tax forms, stationery, postage, facsimile, and 
telephone calls. There are limits on the amount of expenses for which the depositary will reimburse us, but the amount of 
reimbursement available to Oi is not necessarily tied to the amount of fees the depositary collects from investors. 

During the year ended December 31, 2019, we received US$10 million in reimbursements from the depositary of our ADSs. 

170 

ITEM 13. DEFAULTS, DIVIDEND ARREARAGES AND DELINQUENCIES 

Not applicable. 

PART II 

ITEM 14. MATERIAL MODIFICATIONS TO THE RIGHTS OF SECURITY HOLDERS AND USE OF PROCEEDS 

Not applicable. 

ITEM 15. CONTROLS AND PROCEDURES 

Disclosure Controls and Procedures 

Our chief executive officer, or CEO, and chief financial officer, or CFO, are responsible for establishing and maintaining our 
disclosure controls and procedures. These controls and procedures were designed to ensure that information that we are required to 
disclose in the reports that we file under the Exchange Act is recorded, processed, summarized and reported within the time periods 
specified in the applicable rules and forms of the SEC, and that it is accumulated and communicated to our management, including our 
CEO and CFO, as appropriate to allow timely decisions regarding required disclosure. 

We performed an evaluation of the effectiveness of the design and operation of our disclosure controls and procedures as of 
December 31, 2019 under the supervision of our CEO and CFO (as defined in rules 13a-15(e) or 15(d)-15(e) under the Exchange Act). 
There are inherent limitations to the effectiveness of any system of disclosure controls and procedures, including the possibility of 
human error and the circumvention or overriding of the controls and procedures. Accordingly, even effective controls and procedures 
can only provide reasonable assurance of achieving their control objectives. 

Based on our evaluation, our CEO and CFO concluded that our disclosure controls and procedures were effective as of 

December 31, 2019, and that the design and operation of our disclosure controls and procedures were effective to provide reasonable 
assurance that all material information relating to our company was reported as required. 

Management’s Annual Report on Internal Control over Financial Reporting and Report of Independent Registered Public 
Accounting Firm 

Our management is responsible for establishing and maintaining adequate internal controls over financial reporting, as defined 

in Exchange Act Rules 13a-15(f) and 15d-15(f). 

Our internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of 

financial reporting and the preparation of consolidated financial statements for external purposes in accordance with applicable 
generally accepted accounting principles. Our internal control over financial reporting includes those policies and procedures that 
(1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of our 
assets, (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of consolidated financial 
statements in accordance with applicable generally accepted accounting principles, and that our receipts and expenditures are being 
made only in accordance with authorizations of our management and directors, and (3) provide reasonable assurance regarding 
prevention or timely detection of unauthorized acquisition, use, or disposition of our assets that could have a material effect on the 
consolidated financial statements. 

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, 
projections of any evaluation of the effectiveness of internal control to future periods are subject to the risk that controls may become 
inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. 

171 

Under the supervision and with the participation of our CEO and CFO, our management conducted an assessment of the 
effectiveness of our internal control over financial reporting as of December 31, 2019 based on the criteria established in “Internal 
Control —Integrated Framework (2013)” issued by the Committee of Sponsoring Organizations of the Treadway Commission 
("COSO"). Based on this assessment, our management concluded that as of December 31, 2019, our internal control over financial 
reporting was effective. 

Our independent registered public accounting firm, BDO RCS Auditores Independentes S.S., has issued an opinion on the effectiveness 
of our internal control over financial reporting as of December 31, 2019 as stated in their report beginning on page F-3. 

Remediation of Prior Material Weakness 

During our management’s assessment of internal control over financial reporting as of December 31, 2018, our management 
identified a material weakness. The material weakness was that we did not design, establish or maintain effective controls over the 
integrity and accuracy of prior years’ related party transactions, which affected the current year balance sheet, including reconciliation, 
review and elimination of such transactions, in the consolidation process. 

During 2019, we implemented and reinforced controls to ensure correct and timely registration of related party transactions and 

adequate review of such transactions as controls to ensure the proper impact on the elimination and consolidation process. 

Based upon the measures adopted, our management concluded that the actions implemented represented an improvement in the 
mitigation of risks in the control environment over this process and concluded that this deficiency was remediated as of December 31, 
2019. 

Changes in Internal Control over Financial Reporting 

Other than as set forth above, there have been no changes in our internal controls over financial reporting that occurred during the 

year ended December 31, 2019 that have materially affected or are reasonably likely to materially affect our internal control over 
financial reporting as of December 31, 2019. 

ITEM 16A. AUDIT COMMITTEE FINANCIAL EXPERT 

As of the date of this annual report, Oi’s Audit, Risks and Controls Committee includes an “audit committee financial expert” 

within the meaning of this Item 16A. Oi’s Audit, Risks and Controls Committee has determined that Henrique José Fernandes Luz is 
Oi’s audit committee financial expert. Mr. Fernandes Luz’s biographical information is included in “Item 6. Directors, Senior 
Management and Employees.” Mr. Fernandes Luz is independent, as that term is defined in Rule 10A-3 under the Exchange Act and 
303A.02 of the NYSE’s Listed Company Manual. 

ITEM 16B. CODE OF ETHICS 

We have adopted a code of ethics that applies to members of Oi’s board of directors, fiscal council and board of executive 

officers, as well as to our other employees. 

A copy of our code of ethics may be found on Oi’s website at http://ri.oi.com.br/conteudo_en.asp?

idioma=1&conta=44&tipo=43644. The information included on Oi’s website or that might be accessed through Oi’s website is not 
included in this annual report and is not incorporated into this annual report by reference. 

172 

ITEM 16C. PRINCIPAL ACCOUNTANT FEES AND SERVICES 

Audit and Non-Audit Fees 

The following tables set forth the fees billed to Oi by Oi’s independent registered public accounting firm, BDO RCS Auditores 

Independentes S.S., during the fiscal year ended December 31, 2019. 

Audit fees(1)
Audit-related fees(2)
Tax fees
All other fees(3)
Total fees

Year ended December 31,
2018
2019

(in millions of reais)

R$5.2
4.4
—  
0.4
R$10.0

R$5.0
—  
—  
0.3
R$5.3

(1)
(2)

(3)

Audit fees consist of the aggregate fees billed by BDO RCS Auditores Independentes S.S. in connection with the audits of Oi’s annual financial statements. 
Audit-related fees consist of the aggregate fees billed by BDO RCS Auditores Independentes S.S. for the issuance of audit and review reports in connection with 
registration statements. 
All other fees consist of the aggregate fees billed by BDO RCS Auditores Independentes S.S. in connection with the issuance of comfort letters. 

Pre-Approval Policies and Procedures 

Prior to May 26, 2019, Oi’s fiscal council served as its audit committee in reliance on the general exemption from the listing 
standards relating to audit committees contained in Rule 10A-3(c)(3) under the Exchange Act. Since May 26, 2019, Oi’s Audit, Risks 
and Controls Committee has served as its audit committee in reliance on the general exemption from the listing standards relating to 
audit committees contained in Rule 10A-3(c)(3) under the Exchange Act: 

Under Brazilian law, Oi’s board of directors is prohibited from delegating its responsibilities regarding the appointment, retention and 
oversight of the work of any registered public accounting firm engaged for the purpose of preparing or issuing an audit report or 
performing other audit, review or attestation services for Oi. Instead, Oi’s fiscal council or Audit, Risks and Controls Committee, as 
applicable, makes recommendations to Oi’s board of directors regarding the appointment, retention and oversight of the work of any 
registered public accounting firm engaged for such purposes and Oi’s board of directors is deemed to be its audit committee for such 
purposes. Before the engagement of any registered public accounting firm by Oi or its subsidiaries for such purposes, the engagement is 
approved by Oi’s board of directors. Before the engagement of any accountant by Oi or its subsidiaries to render non-audit services, the 
engagement was approved by Oi’s fiscal council prior to May 26, 2019 or has been approved by Oi’s Audit, Risks and Controls 
Committee subsequent to May 26, 2019. 

ITEM 16D. EXEMPTIONS FROM THE LISTING STANDARDS FOR AUDIT COMMITTEES 

Oi is relying on the general exemption from the listing standards relating to audit committees contained in Rule 10A-3(c)(3) under 

the Exchange Act. Oi is a foreign private issuer that has an Audit, Risks and Controls Committee, which is a board of auditors (or 
similar body) established and selected pursuant to and as expressly permitted under Brazilian law and otherwise meets the requirements 
of Rule 10A-3(c)(3) under the Exchange Act, except that Oi’s Audit, Risks and Controls Committee, in accordance with its own charter 
as approved by the full board of directors, makes recommendations to Oi’s board of directors regarding the appointment, retention and 
oversight of the work of any registered public accounting firm engaged (including the intermediation of disagreements between Oi’s 
management and Oi’s independent auditors regarding financial reporting) for the purpose of preparing or issuing an audit report or 
performing other audit, review or attestation services for Oi as these powers are reserved to Oi’s board of directors under Brazilian law. 

Oi, however, does not believe that its reliance on this general exemption will materially adversely affect the ability of its Audit, 

Risks and Controls Committee to act independently and to satisfy the other requirements of the listing standards relating to audit 
committees contained in Rule 10A-3 under the Exchange Act. 

ITEM 16E. PURCHASES OF EQUITY SECURITIES BY THE ISSUER AND AFFILIATED PURCHASERS 

Not Applicable. 

173 

ITEM 16F. CHANGE IN REGISTRANT’S CERTIFYING ACCOUNTANT 

Not Applicable. 

ITEM 16G. CORPORATE GOVERNANCE 

According to the corporate governance rules of the NYSE, foreign private issuers that are listed on the NYSE, such as Oi, are 

subject to a more limited set of corporate governance requirements than those imposed on U.S. domestic issuers. As a foreign private 
issuer, Oi must comply with the following four requirements imposed by the NYSE: 

•

•

•

•

Oi must satisfy the audit committee requirements of Rule 10A-3 under the Exchange Act; 

Oi’s Chief Executive Officer must promptly notify the NYSE in writing if any executive officer of Oi becomes aware of 
any material non-compliance with any of the applicable NYSE corporate governance rules; 

Oi must provide a brief description of any significant ways in which Oi’s corporate governance practices differ from those 
required to be followed by U.S. domestic issuers under the NYSE corporate governance rules; and 

Oi must submit an executed written affirmation annually to the NYSE and an interim written affirmation to the NYSE each 
time a change occurs to Oi’s board of directors or any committees of Oi’s board of directors that are subject to section 
303A, in each case in the form specified by the NYSE. 

Significant Differences 

The significant differences between Oi’s corporate governance practices and the NYSE’s corporate governance standards are 

mainly due to the differences between the U.S. and Brazilian legal systems. Oi must comply with the corporate governance standards 
set forth under the Brazilian Corporate Law, the rules of the CVM and the applicable rules of the B3, as well as those set forth in Oi’s 
by-laws. 

The significant differences between Oi’s corporate governance practices and the NYSE’s corporate governance standards are set 

forth below. 

Independence of Directors and Independence Tests 

In general, the NYSE corporate governance standards require listed companies to have a majority of independent directors and set 

forth the principals by which a listed company can determine whether a director is independent. In general, listed companies are 
required to comply with the following NYSE corporate governance standards: 

•

•

•

have a majority of independent directors; 

have a nominating/corporate governance committee composed of independent directors with a charter that complies with 
the NYSE corporate governance rules; and 

have a compensation committee composed of independent directors with a charter that complies with the NYSE corporate 
governance rules. 

Although Brazilian Corporate Law and Oi’s by-laws establish rules in relation to certain qualification requirements of its directors, 

neither Brazilian Corporate Law nor Oi’s by-laws require that Oi have a majority of independent directors nor require Oi’s board of 
directors or management to test the independence of Oi’s directors before such directors are appointed. 

174 

Executive Sessions 

The NYSE corporate governance standards require non-management directors of a listed company to meet at regularly scheduled 

executive sessions without management. 

According to the Brazilian Corporate Law, up to one-third of the members of Oi’s board of directors can be elected to 
management positions. The remaining non-management directors are not expressly empowered to serve as a check on Oi’s 
management, and there is no requirement that those directors meet regularly without management. Notwithstanding the foregoing, Oi’s 
board of directors consists entirely of non-management directors; therefore Oi believes it would be in compliance with this NYSE 
corporate governance standard. 

Nominating/Corporate Governance and Compensation Committees 

The NYSE corporate governance standards require that a listed company have a nomination/corporate governance committee and 

a compensation committee, each composed entirely of independent directors and each with a written charter that addresses certain 
duties. 

Although not required under Brazilian law, Oi has a People, Nomination and Corporate Governance Committee to assist its board 

of directors, with the purpose of (1) supervising human resources strategies and matters related to the organizational structure and 
attracting and retaining talent for Oi and its subsidiaries; (2) monitoring the succession program, the processes of selecting members of 
the management bodies and internal committees and special programs for human resources, at the discretion of the chairman of the 
board of directors; (3) analyzing and defining the total remuneration strategy and evaluating the performance of the members of the 
administrative bodies and the internal committees and the employees of Oi and its subsidiaries; (4) making an annual evaluation of 
performance, based on defined goals, of the members of the administrative bodies and internal committees of Oi; (5) monitoring the 
policies for corporate governance, maintaining the level of governance adopted by Oi and its subsidiaries and ensuring the effective 
adoption of best practices; (6) monitoring compliance with the directives established in the Listing Regulations of the Level 1 of the B3 
and other policies adopted by Oi, as well as other applicable legislation, regulations and foreign good practices, including, among 
others, conditions for maintaining Oi’s listing on the NYSE; and (7) monitoring the corporate culture based on the principles, values 
and purpose defined by Oi’s board of directors, using, among other practices, internal surveys and indicators of the internal 
communications and whistleblower channels established by Oi. 

Oi believes that the People, Nomination and Corporate Governance Committee substantially serves the functions of the 

committees required under NYSE corporate governance standards, although the terms of reference of this committee may not include 
each of the duties required under the NYSE corporate governance standards. The members of the People, Nomination and Corporate 
Governance Committee satisfy the independence requirements of section 303A.02 of the NYSE’s Listed Company Manual. 

Audit Committee and Audit Committee Additional Requirements 

The NYSE corporate governance standards require that a domestic listed company have an audit committee with a written charter 

that addresses certain specified duties and that is composed of at least three members, all of whom satisfy the independence 
requirements of Rule 10A-3 under the Exchange Act and section 303A.02 of the NYSE’s Listed Company Manual. 

As a foreign private issuer, the members of Oi’s Audit, Risks and Controls Committee are not subject to the independence 
requirements of section 303A.02 of the NYSE’s Listed Company Manual, although they are subject to the independence requirements 
of Rule 10A-3 under the Exchange Act. In addition, Oi’s Audit, Risks and Controls Committee is not required to have a written charter 
that addresses the duties specified in section 303A.07(b) of the NYSE’s Listed Company Manual although Oi’s Audit, Risks and 
Controls Committee does have a written charter that addresses these duties. 

175 

Shareholder Approval of Equity Compensation Plans 

The NYSE corporate governance standards require that shareholders of a listed company must be given the opportunity to vote on 

all equity compensation plans and material revisions thereto, subject to certain exceptions. 

Under Brazilian Corporate Law, shareholder pre-approval is required for the adoption and revision of any equity 

compensation plans. 

Corporate Governance Guidelines 

The NYSE corporate governance standards require that a listed company must adopt and disclose corporate governance guidelines 

that address certain minimum specified standards which include: (1) director qualification standards; (2) director responsibilities; 
(3) director access to management and independent advisors; (4) director compensation; (5) director orientation and continuing 
education; (6) management succession; and (7) annual performance evaluation of the board of directors. 

Oi must comply with certain corporate governance standards set forth under Brazilian Corporate Law, CVM rules and the 

applicable rules of the B3 for Level 1 companies. See “Item 9. The Offer and Listing—Regulation of Brazilian Securities Markets” and 
“Item 9. The Offer and Listing—Trading on the B3—B3 Corporate Governance Standards.” The Level 1 rules do not require Oi to 
adopt and disclose corporate governance guidelines covering the matters set forth in the NYSE’s corporate governance standards. 
However, certain provisions of Brazilian Corporate Law that are applicable to Oi address certain aspects of director qualifications 
standards and director responsibilities. 

Code of Business Conduct and Ethics 

The NYSE corporate governance standards require that a listed company must adopt and disclose a code of business conduct and 

ethics for directors, officers and employees and promptly disclose any waivers of the code for directors or officers. Each code of 
business conduct and ethics should address the following items: conflicts of interest; corporate opportunities; confidentiality; fair 
dealing; protection and proper use of company assets; compliance with laws, rules and regulations (including insider trading laws); and 
encouraging the reporting of any illegal or unethical behavior. 

Although the adoption of a code of ethics is not required by Brazilian law, Oi has adopted a code of ethics applicable to its 

directors, officers and employees, which addresses each of the items listed above. See “Item 16B. Code of Ethics.” 

ITEM 16H. MINE SAFETY DISCLOSURE 

Not Applicable. 

176 

ITEM 17.

FINANCIAL STATEMENTS 

We have responded to Item 18 in lieu of responding to this item. 

PART III 

ITEM 18.

FINANCIAL STATEMENTS 

Reference is made to Item 19 for a list of all financial statements filed as part of this annual report. 

ITEM 19. EXHIBITS 

(a)

Financial Statements 

Oi S.A. – In Judicial Reorganization 

Management’s Report on Internal Control over Financial Reporting
Report of Independent Registered Public Accounting Firm on Internal Control over Financial Reporting
Report of Independent Registered Public Accounting Firm on Consolidated Financial Statements
Consolidated Balance Sheets as of December 31, 2019 and 2018
Consolidated Statements of Operations for the years ended December 31, 2019, 2018 and 2017
Consolidated Statements of Comprehensive Loss for the years ended December 31, 2019, 2018 and 2017
Consolidated Statement of Changes in Equity for the years ended December 31, 2019, 2018 and 2017
Consolidated Statements of Cash Flows for the years ended December 31, 2019, 2018 and 2017
Notes to the Consolidated Financial Statements

F-2
F-3
F-4
F-9
F-11
F-12
F-13
F-14
F-16

(b)

List of Exhibits 

1.01

2.01

2.02

2.03

2.04

2.05

2.06

By-laws of Oi S.A. – In Judicial Reorganization, as amended through April 26, 2019 (English translation) (incorporated by reference to 
Exhibit 1.01 to Form 20-F of Oi S.A. – In Judicial Reorganization filed on April 29, 2019).

Form of Amended and Restated Deposit Agreement (Common Shares), among Oi S.A. – In Judicial Reorganization, The Bank of New York 
Mellon, as Depositary, and all Owners and Holders from time to time of American Depositary Shares issued thereunder (incorporated by 
reference to Exhibit 1 to Form F-6 of Oi S.A. – In Judicial Reorganization filed on February 28, 2012 (accession no. 
0001019155-12-000106)).

Form of American Depositary Receipt representing American Depositary Shares representing Common Shares (incorporated by reference to 
Form 424(b)(3) filed on January 1, 2016). 

Form of Amended and Restated Deposit Agreement (Preferred Shares), among Oi S.A. – In Judicial Reorganization, The Bank of New York 
Mellon, as Depositary, and all Owners and Holders from time to time of American Depositary Shares issued thereunder (incorporated by 
reference to Exhibit 1 to Form F-6 of Oi S.A. – In Judicial Reorganization filed on February 28, 2012 (accession no. 
0001019155-12-000107)).

Form of American Depositary Receipt representing American Depositary Shares representing Preferred Shares (included in Exhibit 2.03).

Judicial Reorganization Plan of Oi S.A. – In Judicial Reorganization, Telemar Norte Leste S.A. – In Judicial Reorganization, Oi Móvel S.A. – 
In Judicial Reorganization, Copart 4 Participações S.A. – In Judicial Reorganization, Copart 5 Participações S.A. – In Judicial 
Reorganization, Portugal Telecom International Finance B.V. – In Judicial Reorganization and Oi Brasil Holdings Coöperatief U.A. – In 
Judicial Reorganization, dated December 20, 2017 (in Portuguese) (incorporated by reference to Exhibit 2.03 to Form 20-F of Oi S.A. – In 
Judicial Reorganization filed on May 16, 2018).

Judicial Reorganization Plan of Oi S.A. – In Judicial Reorganization, Telemar Norte Leste S.A. – In Judicial Reorganization, Oi Móvel S.A. – 
In Judicial Reorganization, Copart 4 Participações S.A. – In Judicial Reorganization, Copart 5 Participações S.A. – In Judicial 
Reorganization, Portugal Telecom International Finance B.V. – In Judicial Reorganization and Oi Brasil Holdings Coöperatief U.A. – In 
Judicial Reorganization, dated December 20, 2017 (English translation) (incorporated by reference to Exhibit 2.04 to Form 20-F of Oi S.A. – 
In Judicial Reorganization filed on May 16, 2018).

177 

2.07

2.08

2.09*

2.10*

2.11*

4.01

4.02

4.03

4.04

4.05

4.06

4.07

4.08

4.09

4.10

4.11

4.12

4.13

4.14

Indenture, dated as of July 27, 2018, among of Oi S.A. – In Judicial Reorganization, as the Company, Telemar Norte Leste S.A. – In 
Judicial Reorganization, Oi Móvel S.A. – In Judicial Reorganization, Copart 4 Participações S.A. – In Judicial Reorganization, Copart 5 
Participações S.A. – In Judicial Reorganization, Portugal Telecom International Finance B.V. – In Judicial Reorganization and Oi Brasil 
Holdings Coöperatief U.A. – In Judicial Reorganization, as Subsidiary Guarantors, and The Bank of New York Mellon, as Trustee, 
Registrar, Principal Paying Agent and Transfer Agent (incorporated by reference to Exhibit 4.2 to Form F-1 of Oi S.A. – In Judicial 
Reorganization filed on September 4, 2018).

Form of 10.000% / 12.000% Senior PIK Toggle Notes due 2025 (included in Exhibit 2.07).

Description of Capital Stock. 

Description of Common ADSs.

Description of Preferred ADSs. 

Call Option Agreement, dated September 8, 2014, among PT International Finance B.V., PT Portugal, SGPS, S.A., Portugal Telecom, 
SGPS, S.A., Oi S.A. – In Judicial Reorganization and Telemar Participações S.A. (English translation) (incorporated by reference to 
Exhibit 99.18 to Amendment No. 4 to Schedule 13D of Telemar Participações S.A. filed on September 17, 2014).

Concession Agreement for Local, Switched, Fixed-Line Telephone Service between ANATEL and Brasil Telecom S.A., No. 109/2011, 
dated June 30, 2011 (English translation) (incorporated by reference to Exhibit 10.5 to Form F-4 of Brasil Telecom S.A. filed on 
September 1, 2011).

Schedule of Omitted Concession Agreements for Local Switched, Fixed-Line Telephone Service (incorporated by reference to Exhibit 
4.05 to Form 20-F of Oi S.A. – In Judicial Reorganization filed on April 27, 2012).

Concession Agreement for Domestic Long-Distance, Switched, Fixed-Line Telephone Service between ANATEL and Brasil Telecom 
S.A., No. 143/2011, dated June 30, 2011 (English translation) (incorporated by reference to Exhibit 10.6 to Form F-4 of Brasil Telecom 
S.A. filed on September 1, 2011).

Schedule of Omitted Concession Agreement for Domestic Long-Distance, Switched, Fixed-Line Telephone Service (incorporated by 
reference to Exhibit 4.07 to Form 20-F of Oi S.A. – In Judicial Reorganization filed on April 27, 2012).

Statement of Authorization for Personal Mobile Services between ANATEL and Brasil Telecom Celular S.A., No. 026/2002, dated 
December 18, 2002 (English translation) (incorporated by reference to Exhibit 4.05 to Form 20-F of Brasil Telecom S.A. filed on 
July 13, 2009).

Schedule of Omitted Authorizations for Personal Mobile Services (incorporated by reference to Exhibit 10.11 to Form F-1 of Oi S.A. – 
In Judicial Reorganization filed on September 4, 2018).

Instrument of Authorization for the Use of Radio Frequency Blocks for 2G services between ANATEL and 14 Brasil Telecom Celular 
S.A., No. 24/2004, dated May 3, 2004 (English translation) (incorporated by reference to Exhibit 4.07 to Brasil Telecom S.A.’s annual 
report on Form 20-F filed on July 13, 2009).

Schedule of Omitted Instruments of Authorization for the Use of Radio Frequency Blocks for 2G services (incorporated by reference to 
Exhibit 4.11 to Form 20-F of Oi S.A. – In Judicial Reorganization filed on April 27, 2012).

Instrument of Authorization for the Use of Radio Frequency Blocks for 3G services between ANATEL and 14 Brasil Telecom Celular 
S.A., No. 24/2008, dated April 29, 2008 (English translation) (incorporated by reference to Exhibit 4.09 to Brasil Telecom S.A.’s 
annual report on Form 20-F filed on July 13, 2009). 

Schedule of Omitted Instruments of Authorization for the Use of Radio Frequency Blocks for 3G services (incorporated by reference to 
Exhibit 10.15 to Form F-1 of Oi S.A. – In Judicial Reorganization filed on September 4, 2018).

Instrument of Authorization for the Use of Radio Frequency Blocks for 4G services between ANATEL and TNL PCS S.A., 
No. 520/2012, dated October 16, 2012 (English translation) (incorporated by reference to Exhibit 4.16 to Form 20-F of Oi S.A. – In 
Judicial Reorganization filed on May 16, 2018).

Schedule of Omitted Instruments of Authorization for the Use of Radio Frequency Blocks for 4G services (incorporated by reference to 
Exhibit 4.17 to Form 20-F of Oi S.A. – In Judicial Reorganization filed on May 16, 2018).

Instrument of Authorization for the Use of Radio Frequency Blocks for services under the 450 MHz spectrum, between ANATEL and 
Oi S.A., No. 522/2012, dated October 16, 2012 (English translation) (incorporated by reference to Exhibit 10.21 to Form F-1/A of Oi 
S.A. – In Judicial Reorganization filed on October 4, 2018).

8.01*

12.01*

12.02*

13.01*

101.INS
101.SCH
101.CAL
101.DEF
101.LAB
101.PRE

List of subsidiaries of the Registrant. 

Certification of the Chief Executive Officer of Oi S.A. – In Judicial Reorganization pursuant to the Sarbanes-Oxley Act of 2002.

Certification of the Chief Financial Officer of Oi S.A. – In Judicial Reorganization pursuant to the Sarbanes-Oxley Act of 2002. 

Certifications of the Chief Executive Officer and the Chief Financial Officer of Oi S.A. – In Judicial Reorganization pursuant to the 
Sarbanes-Oxley Act of 2002. 
XBRL Instance Document.
XBRL Taxonomy Extension Schema Document.
XBRL Taxonomy Extension Calculation Linkbase Document.
XBRL Taxonomy Extension Definition Linkbase Document.
XBRL Taxonomy Extension Label Linkbase Document.
XBRL Taxonomy Extension Extension Linkbase Document.

*

Filed herewith. 

There are numerous instruments defining the rights of holders of long-term indebtedness of Oi S.A. – In Judicial Reorganization 

and its consolidated subsidiaries, none of which authorizes securities that exceed 10% of the total assets of Oi S.A. – In Judicial 
Reorganization and its subsidiaries on a consolidated basis. Oi S.A. – In Judicial Reorganization hereby agrees to furnish a copy of any 
such agreements to the SEC upon request. 

178 

The registrant hereby certifies that it meets all of the requirements for filing on Form 20-F and that it has duly caused and 

authorized the undersigned to sign this annual report on its behalf. 

SIGNATURES 

Date: April 30, 2020

Date: April 30, 2020

Oi S.A. – In Judicial Reorganization

/s/ Rodrigo Modesto de Abreu
Name: Rodrigo Modesto de Abreu
Title: Chief Executive Officer

Oi S.A. – In Judicial Reorganization

/s/ Camille Loyo Faria
Name: Camille Loyo Faria
Title: Chief Financial Officer and Investor Relations Officer

179 

Oi S.A. – In Judicial Reorganization 

INDEX TO FINANCIAL STATEMENTS 

Management’s Report on Internal Control over Financial Reporting
Report of Independent Registered Public Accounting Firm on Internal Control over Financial Reporting
Report of Independent Registered Public Accounting Firm on Consolidated Financial Statements
Consolidated Balance Sheets as of December 31, 2019 and 2018
Consolidated Statements of Operations for the years ended December 31, 2019, 2018 and 2017
Consolidated Statements of Comprehensive Loss for the years ended December 31, 2019, 2018 and 2017
Consolidated Statement of Changes in Equity for the years ended December 31, 2019, 2018 and 2017
Consolidated Statements of Cash Flows for the years ended December 31, 2019, 2018 and 2017
Notes to the Consolidated Financial Statements

F-2
F-3
F-4
F-9
F-11
F-12
F-13
F-14
F-16

F-1 

MANAGEMENT’S REPORT ON INTERNAL CONTROLS OVER FINANCIAL REPORTING 

Our management is responsible for establishing and maintaining adequate internal controls over financial reporting. 

Our internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial 
reporting and the preparation of financial statements for external purposes in accordance with applicable generally accepted accounting 
principles. Our internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of 
records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of our assets, (2) provide reasonable 
assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with applicable 
generally accepted accounting principles, and that our receipts and expenditures are being made only in accordance with authorizations 
of our management and directors, and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized 
acquisition, use, or disposition of our assets that could have a material effect on the financial statements. 

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections 
of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in 
conditions, or that the degree of compliance with the policies or procedures may deteriorate. 

Under the supervision and with the participation of our CEO and CFO, our management conducted an assessment of our internal 
control over financial reporting as of December 31, 2019 based on the criteria established in “Internal Control—Integrated Framework 
(2013)” issued by COSO. 

As a result of management’s assessment of our internal control over financial reporting as of December 31, 2019, management has 
concluded that our internal control over financial reporting was effective as of December 31, 2019. 

Our independent registered public accounting firm has audited the effectiveness of our internal control over financial reporting, as 
stated in their report as of December 31, 2019, which is included herein. 

April 30, 2020 

/s/ Rodrigo Modesto de Abreu

Name: Rodrigo Modesto de Abreu
Title: Chief Executive Officer

/s/ Camille Loyo Faria

Name: Camille Loyo Faria
Title: Chief Financial Officer and Investor Relations Officer

F-2 

Tel.: +55 21 2210 5166
Fax: + 55 21 2224 5285
www.bdo.com.br

Rua Buenos Aires, 48
4º andar - Centro
Rio de Janeiro/RJ 20070-022

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM 

To Stockholders and Board of Directors of Oi S.A. – Under Judicial Reorganization 
Rio de Janeiro-RJ, Brazil. 

Opinion on Internal Control over Financial Reporting 

We have audited Oi S.A. – Under Judicial Reorganization and its subsidiaries (the “Company”) internal control over financial reporting 
as of December 31, 2019, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of 
Sponsoring Organizations of the Treadway Commission (the “COSO criteria”). In our opinion, the Company maintained, in all material 
respects, effective internal control over financial reporting as of December 31, 2019, based on the COSO criteria. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) 
(“PCAOB”), the consolidated balance sheet of the Company as of December 31, 2019 and 2018, the related consolidated statements of 
income and comprehensive income, stockholders’ equity, and cash flows for each of the three years in the period ended December 31, 
2019, and the related notes (collectively referred to as “the financial statements”) and our report dated April 30, 2020 expressed an 
unqualified opinion on those consolidated financial statements. 

Basis for Opinion 

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of 
the effectiveness of internal control over financial reporting, included in the accompanying Item 15, Management’s Report on Internal 
Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting 
based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the 
Company in accordance with U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange 
Commission and the PCAOB. 

We conducted our audit of internal control over financial reporting in accordance with the standards of the PCAOB. Those standards 
require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial 
reporting was maintained in all material respects. 

Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness 
exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also 
included performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a 
reasonable basis for our opinion. 

Definition and Limitations of Internal Control over Financial Reporting 

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of 
financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting 
principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the 
maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the 
company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in 
accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in 
accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding 
prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect 
on the financial statements. 

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections 
of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in 
conditions, or that the degree of compliance with the policies or procedures may deteriorate. 

April 30, 2020, Rio de Janeiro-RJ, Brazil. 

/s/ BDO RCS Auditores Independentes SS
BDO RCS Auditores Independentes SS

F-3 

Tel.: +55 21 2210 5166
Fax: + 55 21 2224 5285
www.bdo.com.br

Rua Buenos Aires, 48
4º andar - Centro
Rio de Janeiro/RJ 20070-022

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM 

To Stockholders and Board of Directors of Oi S.A. – Under Judicial Reorganization 
Rio de Janeiro-RJ, Brazil. 

Opinion on the Consolidated Financial Statements 

We have audited the accompanying consolidated balance sheet of Oi S.A. – Under Judicial Reorganization and its subsidiaries (the 
“Company”) as of December 31, 2019 and 2018, the related consolidated statements of income and comprehensive income, 
stockholders’ equity, and cash flows for each of the three years in the period ended December 31, 2019, and the related notes 
(collectively referred to as the “consolidated financial statements”). In our opinion, the consolidated financial statements present fairly, 
in all material respects, the financial position of the Company as of December 31, 2019 and 2018, and the results of its operations and 
its cash flows for each of the three years in the period ended December 31, 2019, in conformity with International Financial Reporting 
Standards as issued by the International Accounting Standards Board. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), 
the Company’s internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control-
Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (“COSO”), and our 
report dated April 30, 2020 expressed an unqualified opinion on the effectiveness of the Company’s internal control over financial 
reporting as of December 31, 2019. 

Change in accounting principle 

As discussed in Note n°2(d.1) to the consolidated financial statements, the Company changed the manner in which it accounts for leases 
in 2019 as provided by IFRS 16, Leases. This matter is also described in the “Critical Audit Matters” section of our report. 

Going Concern

The accompanying consolidated financial statements have been prepared assuming that the Company will continue as a going concern. 
As discussed in Note 1 to the consolidated financial statements, the Company continues to operate under Judicial Reorganization Plan 
(“PRJ”) in accordance with the requirements set forth in Law No. 11.101/2005 as well as has suffered recurring losses from operations, 
has a net accumulated deficit and expects to continue to incur losses for at least the next twelve months. These events and conditions 
raise substantial doubt about its ability to continue as a going concern. Management’s plans in regard to these matters are also described 
in Note 1. The consolidated financial statements do not include any adjustments that might result from the outcome of this uncertainty. 
This matter is also described in the “Critical Audit Matters” section of our report. 

Basis for Opinion

These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an 
opinion on the Company’s consolidated financial statements based on our audits. We are a public accounting firm registered with the 
Public Company Accounting Oversight Board (United States) (“PCAOB”) and are required to be independent with respect to the 
Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange 
Commission and the PCAOB. 

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to 
obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error 
or fraud. Our audits included performing procedures to assess the risks of material misstatement of the consolidated financial 
statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, 
on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included 
evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation 
of the consolidated financial statements. We believe that our audits provide a reasonable basis for our opinion. 

F-4 

Critical audit matters 

The critical audit matters communicated below are matters arising from the current period audit of the consolidated financial statements 
that were communicated or required to be communicated to the audit committee and that (i) relate to accounts or disclosures that are 
material to the consolidated financial statements and (ii) involved our especially challenging, subjective, or complex judgments. The 
communication of critical audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, 
and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the 
accounts or disclosures to which they relate. 

Going concern assessment 

The accompanying consolidated financial statements have been prepared assuming that the Company will continue as a going concern. 
As discussed in Note 1 to the consolidated financial statements, the Company continues to operate under the PRJ in accordance with the 
requirements set forth in Law No. 11.101/2005 as well as has suffered recurring losses from operations, has a net accumulated deficit 
and expects to continue to incur losses for at least the next twelve months. This matter is also described in the “Emphasis of Matter – 
Going Concern” section of our report. 

We identified management’s judgments and assumptions used to assess the Company’s ability to continue as a going concern as a 
critical audit matter due to inherent complexities and uncertainties related to the Company’s projections of operations under the PRJ. 
Auditing these judgments and assumptions involved especially challenging auditor judgment due to the nature and extent of audit 
evidence and effort required to address these matters. 

The primary procedures we performed to address this critical audit matter included the following: 

◾ Assessing the reasonableness of key assumptions underlying management’s forecast operating cash flows, including 

revenue growth and gross margin assumptions. 

◾ Evaluating the reasonableness of management’s forecast operating cash flows by comparing the forecasts to industry and 

analyst reports. 

◾ Evaluating the probability that the Company will be able to reduce capital expenditures and other operating expenditures if 

required. 

◾ Assessing management’s plans in the context of other audit evidence obtained during the audit to determine whether it 

supported or contradicted the conclusions reached by management. 

Recoverability of long-term assets 

As described in Notes 16 and 17 to the consolidated financial statements, the Company recorded property, plant and equipment and 
intangible assets of R$ 38,910,834 thousand and R$ 3,997,865 thousand, respectively. The Company tests these assets for impairment 
whenever events or changes in circumstances indicate that their carrying amounts might be impaired. These calculations require the use 
of judgments and assumptions that may be influenced by different external and internal factors, such as economic trends, industry 
trends, interest rates, changes in business strategies, and changes in the type of services and products provided by the Company. The use 
of different assumptions in the Company’s discounted cash flow analysis could have a significant impact on the recoverable amounts of 
respective assets. In July 2019, the Company disclosed its new Strategic Plan, focused on improving operating and financial 
performance, using a sustainable business model that aims at maximizing the Company’s value in the context of judicial reorganization. 
As a result of the 2019 impairment testing of intangible assets, the Company recognized an impairment loss of R$ 2,111,022 thousand. 

We identified management’s judgments and assumptions used to perform impairment testing over long-term assets including property, 
plant and equipment and intangible assets as a critical audit matter. The judgments and assumptions used in the discounted cash flow 
analysis include the Company’s forecasted assumptions of future revenues, gross margins, and discount rates. Auditing these judgments 
and assumptions involved especially challenging auditor judgment due to the nature and extent of audit evidence and effort required to 
address these matters, including the extent of specialized skills or knowledge needed.

F-5 

The primary procedures we performed to address this critical audit matter included the following: 

◾ Testing the design and operating effectiveness of controls related to management’s forecasting process, including controls 
over the data, inputs, and assumptions used in the discounted cash flow analysis including revenue growth rates, gross 
margins, and discount rates. 

◾ Evaluating the reasonableness of assumptions used in management’s discounted cash flow analysis by comparing the 

forecasts to: (i) historical results, and (ii) Company’s internal communications to management and the Board of Directors, 
including the new 2019 Strategic Plan. 

◾ Utilizing personnel with specialized knowledge and skills in valuation to assist in: (i) evaluating the reasonableness of 

assumptions used by comparing these assumptions to third-party industry projections and expectations, and (ii) evaluating 
the reasonableness of the discount rates used in the discounted cash flow analysis. 

Provision for tax and civil contingencies 

As described in Note 24 to the consolidated financial statements, the Company is a party to legal and administrative proceedings at 
civil, labor, and tax levels, which arise from the normal course of its business. The Company has recorded tax provisions of R$ 
1,050,948 thousand and has disclosed tax contingent liabilities with possible unfavorable outcomes of R$ 28,416,097 thousand as of 
December 31, 2019. In addition, the Company has recorded provisions for civil matters of R$ 2,149,700 thousand and has disclosed 
civil contingent liabilities with possible unfavorable outcomes of R$ 1,667,990 thousand as of December 31, 2019. The Company 
recognizes provision in the consolidated financial statements for the resolution of pending litigation when the Company has a present 
obligation as a result of a past event and management determines that a loss is probable, and the amount of the loss can be reasonably 
estimated. No provision for tax litigation is recognized in the consolidated financial statements for unfavorable outcomes when, after 
assessing the information available: (i) management concludes that it is not probable that a loss has been incurred in any of the pending 
litigation or (ii) management is unable to estimate the loss of the pending matters. In the case of income tax pending litigation, 
management determines whether it is probable that the respective taxation authority will accept the uncertain tax treatment. 

We identified management’s judgments related to the assessment of tax and civil provisions and contingencies as a critical audit matter 
due to the complex and significant auditor judgments required to assess the magnitude and probability of potential losses identified and 
evaluate the progress of and changes to expected outcomes. Auditing these judgments involved especially challenging auditor judgment 
due to the nature and extent of audit evidence and effort required to address these matters, including the extent of specialized skills or 
knowledge needed.

The primary procedures we performed to address this critical audit matter included: 

◾ With respect to the civil provisions and contingencies: 

(i)

Evaluating the methodology, assumptions and criteria used by the Company in the recognition, measurement and 
disclosure of civil related provisions and contingencies in the consolidated financial statements; 

(ii) Reviewing external confirmation letters from the legal counselors with knowledge of civil proceedings to evaluate: (i) 
the existence and current status of the proceedings, and; (ii) the respective assessment of ranges of loss involved based 
on the appropriateness of legal positions asserted by the Company; 

◾ With respect to the tax provisions and contingencies, utilizing personnel with specialized skills and knowledge in tax 

matters to assist in: 

(i)

Evaluating the methodology, assumptions and criteria used by the Company in the recognition, measurement and 
disclosure of tax related provisions and contingencies in the consolidated financial statements; 

(ii) Reviewing external confirmation letters from the legal counselors with knowledge of tax proceedings to evaluate: (i) 

the existence and current status of the proceedings, and; (ii) the respective assessment of ranges of loss involved based 
on the appropriateness of legal positions asserted by the Company; 

(iii) Evaluating the reasonableness of the defense nature, grounds and/or thesis, and possible changes in the potential 

outcome of loss for certain relevant tax proceedings, which involve complex judgment and subjectivity in evaluation, 
as well as obtaining, with the assistance of management, legal opinions from tax experts for certain proceedings with 
relevant changes in loss estimates. 

F-6 

Revenue recognition - unbilled 

As described in Notes 4 and 9 to the consolidated financial statements, at December 31, 2019 the Company recorded R$ 842,726 
thousand of gross revenues related to services rendered and not yet billed. The amount of revenue recognized for unbilled services is 
dependent on the Company’s information technology infrastructure which requires the use of various applications and systems to 
process, measure, and record large volumes of transactions arising from the Company’s core operations of rendering telecommunication 
services. 

We identified the recognition of unbilled revenue as a critical audit matter because of judgments required by management in estimating 
the amount of earned but unbilled revenues. This in turn led to a high degree of auditor judgment and effort in performing audit 
procedures to evaluate unbilled revenue recognition. 

The primary procedures we performed to address this critical audit matter included: 

◾ Testing the design and operating effectiveness of controls related to management’s process to estimate and record unbilled 

revenue including controls over: (i) the IT environment, including applications and systems used in generating the 
information necessary for the billing process, and (ii) the integrity of accounting entries related to the revenue cycle 
including unbilled revenue. 

◾ Testing the reasonableness of management’s estimation of unbilled revenue through: (i) substantively testing a sample of 
revenue transactions by reviewing relevant supporting documentation, and (ii) testing a sample of billings completed 
shortly after year-end against the recorded unbilled revenue amounts. 

Federal tax credits originated from legal proceedings with final and unappealable decisions 

As described in Note 11 to the consolidated financial statements, during 2019 the Company recognized federal tax credits totaling 
approximately R$ 3 billion. The Company filed legal proceedings to claim the right to deduct ICMS from the PIS and COFINS tax 
bases and for the recovery of past paid amounts, within the relevant statute of limitations. In 2019, the 1st and 2nd Region Federal 
Courts (Brasĺlia and Rio de Janeiro) issued final and unappealable decisions favorable to the Company on two of the three primary 
lawsuits filed by the Company relating to the deduction of ICMS (State VAT) from the calculation bases of PIS and COFINS (taxes on 
sales). 

We identified management’s calculations related to the federal tax credits as a critical audit matter because of the complexity of 
significant judgments required in the period of recognition. Auditing these judgments involved especially challenging auditor judgment 
due to the nature and extent of audit evidence and effort required to address these matters, including the extent of specialized skills or 
knowledge needed.

The primary procedures we performed to address this critical audit matter included: 

◾ Utilizing personnel with specialized skills and knowledge in federal tax matters to assist in: 

(i) Analyzing the legal documentation related to the legal proceedings with final and unappealable decisions; 

(ii) Evaluating the supporting calculations of federal tax credits made by the Company including the applicable monetary 

adjustments, considering the period of origin of the legal proceedings; and 

(iii) Evaluating the reasonableness of projections made by management for the segregation of the federal tax credits 
between short and long-term categories for the purpose of presentation in the consolidated financial statements. 

Adoption of IFRS 16 Leases 

As described in Note 2(d.1) to the consolidated financial statements, the Company adopted IFRS 16, Leases, using the modified 
retrospective approach, with the cumulative effect of the early implementation recognized on the date of adoption. As at January 1, 
2019, the initial adoption of the standard resulted in the recognition of right-of-use assets within the noncurrent assets and 
corresponding lease liabilities totaling R$ 8,167,932 thousand. 

F-7 

We identified the adoption of IFRS 16 as a critical audit matter. Implementing the new accounting standard required management’s 
judgment related to: (i) evaluation of the new accounting standard and establishment of new accounting policies and practices, (ii) 
determining the completeness and accuracy of in scope lease contracts as of the adoption date, and (iii) evaluating inputs and 
assumptions used in recording the impact of the adoption including application of available practical expedients and the determination 
of the appropriate incremental borrowing rate. Auditing the Company’s adoption of IFRS 16 was especially challenging and complex 
due to the audit effort required to analyze the effect of the adoption on the significant number of lease contracts and the specialized 
skills and knowledge needed to assess the reasonableness of the incremental borrowing rates utilized. 

The primary procedures we performed to address this critical audit matter included: 

•

•

•

•

Evaluating management’s accounting policies and practices, including the reasonableness of management’s judgments and 
assumptions related to: (i) evaluation of the appropriate incremental borrowing rate, and (ii) evaluation of practical 
expedients elected. 

Testing a sample of lease contracts by evaluating the appropriateness of relevant inputs and assumptions, including lease 
term and incremental borrowing rate, utilized by management to calculate the operating lease right-of-use asset and 
corresponding operating lease liability balances. 

Testing the completeness and accuracy of lease contracts, included in management’s adoption procedures. 

Utilizing personnel with specialized knowledge and skills in valuation to assist in assessing the reasonableness of the 
incremental borrowing rates used to calculate the operating lease liability as of the adoption date. 

Legal investigations in the context of “Operação Mapa da Mina” 

As described in Note 32(c) to the consolidated financial statements, on December 10, 2019, the Brazilian Federal Police launched the 
69th phase Operation: Lava Jato (Car Wash), named “Operation: Mapa da Mina” (Mine Plan). In response to allegations, the Company 
has created a Multidisciplinary Committee consisting of members from different departments, including the legal, compliance, internal 
audit and accounting department, to determine procedures to be performed, and set a schedule of relevant activities in response to the 
allegations of the investigation involving the Company and its subsidiaries. The Company’s Audit Committee oversees the activities of 
the Multidisciplinary Committee on a continuous basis. 

We identified management’s assessment of pending legal investigation as a critical audit matter. Auditing management’s positions and 
procedures performed in response to the alleged illegal acts committed by the Company, the uncertainties inherent to the investigations 
still in progress by the MPF and PF involved especially challenging auditor judgment due to the nature and extent of audit evidence and 
effort required to address these matters, including the extent of specialized skills or knowledge needed.

The primary procedures we performed to address this critical audit matter included: 

•

Utilizing personnel with specialized skills and knowledge in forensic matters to assist in: 

(i) Reviewing and observing the appropriateness and the scope of procedures performed and conclusions reached in the 

Company’s internal independent investigation conducted by the independent and specialized law firm. 

(ii) Evaluating the nature of the matters discussed in the reports prepared by the external legal advisors of the Company 

and whether such matters may represent possible legal and regulatory impact related to various claims included in the 
investigations in progress from the MPF and PF. 

(iii) Evaluating the appropriateness of management’s conclusions derived from the internal independent investigation and 
assessing the appropriateness of possible impact on the recognition, measurement and disclosure in the consolidated 
financial statements. 

(iv) Evaluating various supporting documents collected by management during the Company’s internal independent 

investigation and assessing the appropriateness of conclusions reached. 

We have served as the Company’s auditor since 2018. 

April 30, 2020, Rio de Janeiro-RJ, Brazil. 

/s/ BDO RCS Auditores Independentes SS
BDO RCS Auditores Independentes SS

F-8 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries 
Consolidated Balance Sheets 
(In thousands of Brazilian Reais – R$, unless otherwise stated) 

Current assets

Cash and cash equivalents
Short-term investments
Accounts receivable
Inventories
Recoverable income taxes
Other taxes
Judicial Deposits
Dividends and interest on capital
Pension plan assets
Prepaid expenses
Held-for-sale assets
Other assets
Total current assets
Non-current assets

Long-term investments
Deferred tax assets
Other taxes
Judicial Deposits
Pension plan assets
Prepaid expenses
Other assets
Investments
Property, plant and equipment, net
Intangible assets

Total non-current assets

Total assets

Current liabilities
Trade payables
Trade payables – Subject to the JRP
Payroll, related taxes and benefits
Derivative financial instruments
Borrowings and financing
Income taxes payable
Other taxes
Dividends and interest on capital
Licenses and concessions payable
Leases payable
Tax financing program
Provisions
Liabilities associated to held-for-sale assets
Other payables

See accompanying notes to consolidated financial statements. 

F-9 

Note

December 31, 2019

December 31, 2018

8
8
9

10
11
12
29
27
13
31
14

8
10
11
12
27
13
14
15
16
17

18
18

19
20
10
11

21
22
23
24
31
25

2,081,945
183,850
6,334,526
326,934
542,726
1,089,391
1,514,464
426
5,430
670,344
4,391,090
852,155
17,993,281

33,942
99,175
2,995,559
6,651,383
54,615
583,736
437,667
133,765
38,910,834
3,997,865
53,898,541
71,891,822

4,794,309
799,631
852,585
1,152
326,388
66,654
886,763
5,731
58,582
1,510,097
86,721
547,996
494,295
1,405,013

4,385,329
201,975
6,516,555
317,503
621,246
803,252
1,715,934

4,880
743,953
4,923,187
1,079,670
21,313,484

36,987
23,050
715,976
7,018,786
64,253
522,550
250,862
117,840
28,425,563
6,948,446
44,124,313
65,437,797

5,024,260
201,602
906,655

672,894
27,026
1,033,868
6,168
85,619

142,036
680,542
526,870
1,381,919

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries 
Consolidated Balance Sheets 
(In thousands of Brazilian Reais – R$, unless otherwise stated) 

Total current liabilities
Non-current liabilities

Trade payables – Subject to the JRP
Borrowings and financing
Other taxes
Leases payable
Tax financing program
Provisions
Provision for pension plans
Other payables

Total non-current liabilities
Total liabilities
Shareholders’ equity 
Share capital
Share issuance costs
Capital reserves
Treasury shares
Accumulated losses
Other comprehensive loss

Shareholders’ equity attributable to the Company and subsidiaries
Non-controlling interest
Total shareholders’ equity 
Total liabilities and shareholders’ equity

See accompanying notes to consolidated financial statements. 

F-10 

Note

December 31, 2019
11,835,917

December 31, 2018
10,689,459

18
20
11
22
23
24
27
25

26

3,293,427
17,900,361
1,224,038
6,639,929
330,782
4,703,684
633,012
7,534,166
42,259,399
54,095,316

32,538,937

(801,073) 
3,906,771

(33,315) 
(17,727,954) 
(233,040) 

17,650,326
146,180
17,796,506
71,891,822

3,593,008
15,777,012
628,716

411,170
4,358,178
579,122
6,505,321
31,852,527
42,541,986

32,038,471

(377,429) 

11,532,995
(2,803,250) 
(17,530,108) 
(208,359) 

22,652,320
243,491
22,895,811
65,437,797

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries 
Consolidated Statements of Operations 
(In thousands of Brazilian Reais – R$, unless otherwise stated) 

Net operating revenue
Cost of sales and services
Gross profit
Operating (expenses) income
Selling expenses
General and administrative expenses
Other operating income
Other operating expenses

Loss before financial income (expenses) and taxes
Financial income
Financial expenses
Financial income (expenses)
Profit (loss) before taxes
Income tax expense (current and deferred)

Current
Deferred

Profit (loss) for the year
Profit (loss) attributable to owners of the Company
Profit (loss) attributable to non-controlling interests
Profit (loss) allocated to common shares – basic and diluted
Profit (loss) allocated to preferred shares—basic and diluted
Weighted average number of outstanding shares (in 

thousands of shares)

Common shares – basic and diluted
Preferred shares – basic and diluted
Profit (loss) per share from continuing operations:
Common shares—basic and diluted
Preferred shares—basic and diluted

See accompanying notes to consolidated financial statements. 

Note
4
5

December 31, 2019
20,136,183
(15,314,814) 
4,821,369

December 31, 2018
22,060,014
(16,179,100) 
5,880,914

December 31, 2017
23,789,654
(15,668,653) 
8,121,001

(3,547,684) 
(2,782,300) 
4,527,710
(5,996,465) 
(7,798,739) 

(2,977,370) 
2,662,463
(8,772,181) 
(6,109,718) 
(9,087,088) 

(77,060) 
69,041
(9,095,107) 
(9,000,434) 
(94,673) 
(8,764,803) 
(235,631) 

5,788,447
155,615

(1.51) 
(1.51) 

(3,853,002) 
(2,738,718) 
2,204,134
(6,761,586) 
(11,149,172) 

(5,268,258) 
30,950,461
(4,341,595) 
26,608,866
21,340,608

115,706
3,159,241
24,615,555
24,591,140
24,415
22,036,074
2,555,066

1,344,686
155,915

16.39
16.39

(4,102,556) 
(3,136,808) 
1,985,101
(5,227,766) 
(10,482,029) 

(2,361,028) 
7,136,459
(10,332,971) 
(3,196,512) 
(5,557,540) 

(906,080) 
(192,542) 
(6,656,162) 
(6,365,019) 
(291,143) 
(4,896,241) 
(1,468,778) 

519,752
155,915

(9.42) 
(9.42) 

5
5
5
5

6
6

7
7

26
26

F-11 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries 
Consolidated Statements Comprehensive Income 
(In thousands of Brazilian Reais – R$, unless otherwise stated) 

Profit (loss) for the year
Hedge accounting loss
Actuarial gains (losses)
Exchange losses on investment abroad
Pre-tax comprehensive income
Effect of taxes on other comprehensive income:
Actuarial loss
Total comprehensive income (loss) for the year
Comprehensive income (loss) attributable to owners of the Company
Comprehensive loss attributable to non-controlling interests

See accompanying notes to consolidated financial statements. 

F-12 

2019

2018

(9,095,107)  24,615,555

2017
(6,656,162) 

(1,152) 
(9,795) 
(16,372) 

105,515
(110,098) 

(9,122,426)  24,610,972

(35,875) 

(9,122,426)  24,575,097
(9,025,115)  24,625,063

(97,311) 

(49,966) 

30,253
163,770
(6,462,139) 

(10,371) 
(6,472,510) 
(6,203,313) 
(269,197) 

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Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries 
Consolidated Statements of Cash Flows 
(In thousands of Brazilian Reais – R$, unless otherwise stated) 

Cash flows from operating activities

Profit (loss) before taxes

Non-cash items

Loss (gain) on financial instruments (Note 6)
Fair value adjustment to borrowings and financing (Note 6)
Present value adjustment to other liabilities (Note 6)
Gain on the restructuring of third-party borrowings (Note 6)
Transaction with derivative financial instruments (Note 6)
Depreciation and amortization (Note 5)
Onerous obligation (Note 5)
Expected credit losses on receivables (Note 5)
Impairment losses (reversal) (Note 5)
Provisions/(reversals) (Note 5)
Earnings of equity investees 
Loss on disposal of capital assets
Concession Agreement Extension Fee – ANATEL
Employee and management profit sharing
Tax Recovery (Notes 5 and 6)
Monetary correction to provisions/(reversals) (Note 6)
Monetary correction to tax refinancing program (Note 6)
Other

Changes in assets and liabilities
Accounts receivable
Inventories
Taxes
Investment and redemption of financial assets
Trade payables
Payroll, related taxes and benefits
Licenses and concessions
Provisions
Changes in assets and liabilities held for sale
Other assets and liabilities

Financial charges paid – debt
Financial charges paid – other
Income tax and social contribution paid – Company
Income tax and social contribution paid – third parties

Net cash generated by operating activities

See accompanying notes to consolidated financial statements. 

F-14 

December 31,
2019

December 31,
2018

December 31,
2017

(9,087,088) 

21,340,608

(5,557,540) 

3,606,618
527,465
59,214

(55,025) 

6,873,945
1,230,820
489,396
2,111,022
216,438
5,174
235,535
359,465
260,207
(3,617,919) 
1,620,378
16,159
(538,974) 
4,312,830

(306,240) 
(21,113) 

1,322,267
40,141
(678,046) 
(313,169) 
(127,313) 
(462,299) 
(29,829) 
(252,683) 
(828,284) 
(926,910) 
(352) 
(85,680) 
(159,966) 
(1,172,908) 
2,311,638

(2,043,357) 
(13,928,659) 
(1,167,043) 
(11,054,800) 

5,120,203

(4,873,000) 

5,811,123
4,883,620
851,271
291,758
93,026
13,492
215,398
68,333
237,253

5,109,292

784,403
(4,747,141) 
7,362,304
433
211,735
88,658
298,789

226,870
28,079
(637,251) 
5,229,721

674,668
27,294
450,281
4,950,379

(365,771) 
(48,280) 
121,951
(87,744) 
(860,900) 
(253,902) 

(434,974) 
(257,643) 
525,660
(1,661,603) 
(19,215) 
(2,884) 
(495,038) 
(188,445) 
(705,582) 
2,862,536

(253,469) 
173,283
477,164
174,256
(374,003) 
(42,727) 

(426,649) 
701,416
(467,067) 
(37,796) 
(1,412) 
(2,515) 
(314,162) 
(192,736) 
(510,825) 
4,401,758

Continued
Cash flows from investing activities

Capital expenditures
Proceeds from the sale of investments, tangibles and intangibles
Dividends received from investments abroad (Note 33)
Judicial deposits
Redemption of judicial deposits
Net cash used in investing activities
Cash flows from financing activities

Repayment of principal of borrowings, financing, and derivatives
Proceeds from derivative financial instrument transactions
Capital increase
Commitment to investors premium
Payments of obligation for licenses and concessions
Payments of obligation for tax refinancing program
Payment of dividends and interest on capital
Payment of Leases
Exercise of warrants
Share buyback

Net cash used in financing activities
Foreign exchange differences on cash equivalents
Cash flows for the year
Cash and cash equivalents
Closing balance
Opening balance
Changes in the year

Additional Disclosures Relating to the Statement Of Cash Flows 

Non-cash transactions 

December 31,
2019

December 31,
2018

December 31,
2017

(7,425,513) 
106,097
226,525
(477,010) 
719,223
(6,850,678) 

(11,824) 
72,113
4,000,000

(58,489) 

(151,862) 
(437) 
(1,611,273) 

(2,572) 

2,235,656

(5,246,241) 

(4,344,238) 

22,276

5,016

(775,953) 
1,083,043
(4,916,875) 

(425,563) 
343,129
(4,421,656) 

(161,884) 

(659) 

(1,491) 
(265,495) 
(54) 

(104,449) 
(226,776) 
(59,462) 

4,580

(424,344) 
1,328

(300,429) 
(691,775) 
11,105
(700,568) 

(2,303,384) 

(2,477,355) 

2,081,945
4,385,329
(2,303,384) 

4,385,329
6,862,684
(2,477,355) 

6,862,684
7,563,252
(700,568) 

Acquisition of Property, Plant and Equipment and Intangible assets (incurring liabilities)
Offset of judicial deposits against provision for contingencies
Shares issued to backstop investors
Settlement of payables for own shares (Pharol Agreement - Notes 1 and 26 (b))
Conversion of debt into shares

December 31,
2019
490,395
395,143
337,475
46,680

December 31,
2018
1,034,475
845,088

December 31,
2017
1,451,068
382,071

11,613,980

Reconciliation of liabilities resulting from financing activities 

The changes in financial charges and the settlement of the debt resulting from financing activities are presented in Note 20. 

See accompanying notes to consolidated financial statements. 

F-15 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

1. GENERAL INFORMATION 

Oi S.A. – under Judicial Reorganization (“Company” or “Oi”), is a Switched Fixed-line Telephony Services (“STFC”) concessionaire, 
operating since July 1998 in Region II of the General Concession Plan (“PGO”), which covers the Brazilian states of Acre, Rondônia, 
Mato Grosso, Mato Grosso do Sul, Tocantins, Goiás, Paraná, Santa Catarina and Rio Grande do Sul, and the Federal District, in the 
provision of STFC as a local and intraregional long-distance carrier. Since January 2004, the Company also provides domestic and 
international long-distance services in all Regions and local services outside Region II started to be provided in January 2005. These 
services are provided under concessions granted by Agência Nacional de Telecomunicações—ANATEL (National Telecommunications 
Agency), the regulator of the Brazilian telecommunications industry (“ANATEL” or “Agency”). 

The Company is headquartered in Brazil, in the city of Rio de Janeiro, at Rua do Lavradio, 71 – 2º andar. 

The Company also holds: (i) through its wholly-owned subsidiary Telemar Norte Leste S.A. – in Judicial Reorganization (“Telemar”) a 
concession to provide fixed telephone services in Region I and nationwide International Long-distance services; and (ii) through its 
indirect subsidiary Oi Móvel S.A. – in Judicial Reorganization (“Oi Móvel”) a license to provide mobile telephony services in Region I, 
II and III. 

In Africa, the Company provides fixed and mobile telecommunications services through own subsidiaries and the subsidiaries of 
Africatel Holdings B.V. (“Africatel”), and in Asia the Company provides fixed, mobile, and other telecommunications services 
basically related through its subsidiary Timor Telecom (Note 31). 

The Company is registered with the Brazilian Securities and Exchange Commission (“CVM”) and the U.S. Securities and Exchange 
Commission (“SEC”). Its shares are traded on B3 S.A. – Brasil, Stock Exchange, OTC (“B3”) and its American Depositary Receipts 
(“ADRs”) representing Oi common shares and preferred shares are traded on the New York Stock Exchange (“NYSE”). 

Concession agreements 

The local and nationwide STFC long-distance concession agreements entered into by the Company and its subsidiary Telemar with 
ANATEL are effective until December 31, 2025. These concession agreements provide for reviews on a five-year basis and in general 
have a higher degree of intervention in the management of the business than the licenses to provide private services. At the end of 2018, 
ANATEL published Public Hearing No. 51/2018 to address the revision of the Concession Agreements for the concession’s last five-
year period (2021-2025). The contribution period to the Public Hearing ended on March 26, 2019, and the draft in being analyzed by 
ANATEL. It is worth noting that the recently enacted Law 13879/2019 creates the legal possibility to migrate from the public utility 
regime to the STFC provision under private law (still subject to regulation by ANATEL), as well as the possibility of successive 
renewals of the Concession over a 20-year period. 

On December 21, 2018, the Government enacted Decree 9619/2018, which repeals Decree 7512/2011 and approves a New PGMU 
(“PGMU IV”). The highlight of the New PGMU is the fact that the New PGMU introduces a significant reduction in the plant of 
payphones (“TUP”) currently in use. As a replacement for the payphones no longer required, the concessionaires are required to 
implement wireless fixed access systems supporting broadband connections in certain locations, the deadline of which is December 
2023. 

With the approval of the Judicial Reorganization Plan (“PRJ” or “Plan”), ANATEL initiated some procedures aiming at monitoring the 
Company’s financial situation, as well as to assess its Company’s ability to discharge its obligations arising from the terms of the 
concession agreements. In March 2019, ANATEL decided, among other issues, to maintain the special monitoring of the provision of 
telecommunications services of the Oi Group companies in 2019 by imposing actions related to transparency, corporate governance, 
and corporate control, financial and operating performance, and asset and credit management, as informed in the Notice to the Market 
disclosed by the Company on May 8, 2019. 

F-16 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

On February 10, 2020, as reported in the Notice to the Market released by the Company, ANATEL’s Board of Directors concluded 
there was no longer the need for special monitoring based on the decision issued in May 2019 as it considers that the Company’s and its 
subsidiaries’ short-term liquidity risk has been extinguished and revoked the obligations previously imposed on the Oi Group 
companies. 

Judicial Reorganization 

On June 20, 2016, the Company – under Judicial Reorganization and its direct and indirect wholly owned subsidiaries Oi Móvel, 
Telemar, Copart 4 Participações S.A. – under Judicial Reorganization (“Copart 4), Copart 5 Participações S.A. – under Judicial 
Reorganization (“Copart 5”, merged, see Nota 32), Portugal Telecom International Finance B.V.—under Judicial Reorganization, and 
Oi Brasil Holdings Cooperatief U.A.—under Judicial Reorganization (“Oi Holanda”) (collectively with the Company, the “Oi 
Companies”) filed a petition for judicial reorganization with the Court of the State of Rio de Janeiro (“Judicial Reorganization 
Proceeding”). 

On December 19, 2017, after confirming that the required quorum of classes I, II, III, and IV creditors was in attendance, the General 
Creditors’ Meeting was held and the Oi Companies’ judicial reorganization plan (“Plan” or “PRJ”) was approved by a vast majority of 
creditors on December 20, 2017. 

On January 8, 2018, the judicial reorganization court (“Judicial Reorganization Court”) issued a decision that ratified the JRP and 
granted the judicial reorganization to the Oi Companies, which was published on February 5, 2018. 

On July 31, 2018, the restructuring of the Oi Companies’ financial debt was completed with the implementation of the applicable terms 
and conditions provided for in the JRP, including the completion of the first capital increase provided for in the JRP, Capital Increase – 
Claim Capitalization. 

On January 25, 2019 the Company completed the second capital increase provided for in the JRP (“Capital Increase—New Funds”), 
with the issue of 3,225,806,451 book-entry, registered common shares, without par value, including new common shares represented by 
ADSs, pursuant to the JRP and the subscription and commitment agreement entered into by the Company, its subsidiaries, and the 
Backstop Investors. 

Capital Increase – New Funds 

Exercise of Subscription Warrants and American Depositary Warrants (“ADWs”) 

On October 28, 2018, Oi commenced the issuance and delivery of all warrants and ADWs exercised by their holders. The process was 
completed on January 4, 2019. All warrants that were not exercised on or prior to January 2, 2019 have been cancelled. 

Preferential offer and completion of the Capital Increase – New Funds, pursuant to the commitment agreement terms 

As contemplated by Section 6 of the JRP, on November 13, 2018 the Company commenced a preemptive offering of common shares 
that was registered with the SEC under the Securities Act under which holders of common shares and preferred shares, including the 
ADS Depositary and The Bank of New York Mellon, as depositary of the Preferred ADS program, received transferable rights for each 
common share or preferred share held as of November 19, 2018, which refers to as subscription rights. 

The subscription rights expired on January 4, 2019. On January 16, 2019, the Company issued 1,530,457,356 common shares to holders 
of subscription rights that had exercised those subscription rights with respect to the initial common shares. On January 21, 2019, the 
Company issued 91,080,933 common shares to holders of subscription rights that had requested subscriptions for excess common 
shares. The proceeds of these subscriptions totaled R$2,011 million. 

F-17 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

On January 25, 2019, the Company issued 1,604,268,162 common shares, representing the total number of common shares that were 
offered in the preemptive offering less the total number of initial common shares and excess common shares, to the Backstop Investors 
in a private placement under the terms of the commitment agreement for the aggregate amount of R$1,989 million (“Share Balance”). 
Because of the subscription and payment of the Share Balance, the Company completed, on this date, the Capital Increase – New 
Funds, through the subscription and payment of all 3,225,806,451 New Common Shares issued as part of the Capital Increase – New 
Funds, representing a contribution of new funds for the Company totaling R$4.0 billion. In addition, under the terms of the commitment 
agreement, on that date the Company issued, as compensation for their commitments under the commitment agreement, 272,148,705 
common shares in a private placement to the Backstop Investors and paid US$13 million to the Backstop Investors. As a result of the 
outcome of the subscription and payment of the Capital Increase – New Funds and the Commitment Shares, the Company’s share 
capital increased to R$32,538,937,370.00, represented by 5,954,205,001 shares, divided into 5,796,477,760 registered common shares 
and 157,727,241 registered preferred shares, without par value. 

Litigation discontinuation settlement between the Company and Pharol 

On February 8, 2019, in order to discontinue any disputes that might harm the implementation of the JRP, the Company disclosed a 
Material Fact Notice informing that its Board of Directors approved, in accordance with CVM Instruction 567/2015, the acquisition of 
1,800,000 preferred shares issued by the Company to ensure the compliance of the commitment assumed by the Company to transfer its 
treasury shares to Bratel, wholly-owned subsidiary of Pharol SGPS, S.A., in the context of the settlement entered into, subject matter of 
the Material Fact Notice of January 8, 2019 (“Settlement”), in transactions conducted in B3’s OTC to deliver the treasury shares to 
Bratel, which would be made within four business days from the confirmation of the settlement by the Judicial Reorganization Court. 

On February 18, 2019, the Court issued a decision suspending conflict of jurisdiction injunction No. 157.099 during the period 
requested by the parties. 

On April 3, 2019, the Company disclosed a notice to the market to inform on the confirmation of the settlement, referred to above, 
because the fifteen-day term for the publication of the related court decision has run out. Accordingly, as determined in the Settlement, 
the term for the compliance with the second part of the obligations established by both parties to the Settlement started on this same 
date, including: (a) the request to discontinue all the litigation involving the parties named in the Agreement and (b) the delivery to 
Bratel of 33.8 million Oi shares there were held in treasury, including 32 million common shares and 1.8 million preferred shares. 

In addition, several obligations and rights of the parties described in the Material Fact Notice released by Oi and the Communication 
released by Pharol, both on January 9, 2019, were fully clearly established. 

F-18 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Default Payment Method provided for by Clause 4.3.6 of the Plan—Bondholders 

On May 20, 2019, in strict compliance with the decision issued under Chapter 15 that determined that the cancelation of the notes 
regulated by New York Law should take place on June 14, 2019, the Company announced that it started the procedure so that the 
holders of the notes (a) Portugal Telecom International Finance B.V.’s €500,000,000 in 4.375% notes maturing in 2017 (ISIN No.: 
XS0215828913); (b) Portugal Telecom International Finance B.V.’s €750,000,000 in 5.875% notes maturing in 2018 (ISIN No.: 
XS0843939918); (c) Portugal Telecom International Finance B.V.’s €750,000,000 in 5.00% notes maturing in 2019 (ISIN No.: 
XS0462994343); (d) Portugal Telecom International Finance B.V.’s €1,000,000,000 in 4.625% notes maturing in 2020 (ISIN No.: 
XS0927581842); (e) Portugal Telecom International Finance B.V.’s €500,000,000 in 4.5% notes maturing in 2025 (ISIN No.: 
XS0221854200); (f) Oi Brasil Holdings Coöperatief U.A.’s €600,000,000 in 5.625% notes maturing in 2021 (ISIN No.: 
XS1245245045); (g) Oi Brasil Holdings Coöperatief U.A.’s US$1,500,000,000 in 5.75% notes maturing in 2022 (ISIN No.: 
US10553MAD39); (h) Oi S.A.’s €750,000,000 in 5.125% notes maturing in 2017 (ISIN No.: XS0569301327); (i) Oi S.A.’s 
US$750,000,000 9.500% maturing in 2019 (ISIN No.: 87944LAD1); (j) Oi S.A.’s BRL1,100,000,000 in 9.75% maturing in 2016 (ISIN 
No. US10553MAC55); and (k) Oi S.A.’s US$1,000,000,000 in 5.500% maturing in 2020 (ISIN No. 144A: US87944LAE92) (the 
“Legacy Notes”) are able to support their claims to receive on a future date or on the Company’s payment dates pursuant to Clause 
4.3.6 of the Plan. 

The procedure detailed above is not applicable for the holders of the 6.25% Notes issued by Portugal Telecom International Finance 
B.V. – in Judicial Reorganization maturing in 2016 (ISIN No.: PTPTCYOM0008). The Company will provide at the appropriate time 
the information on the procedure to register the beneficiaries of the Default Payment Method provided for by Clause 4.3.6 of the Plan 
with regard to such series. 

Prepetition Financing – Clause 5.3 of the Plan 

On December 23, 2019, the Company disclosed a Material Fact Notice informing that its subsidiary Oi Móvel entered into a 1st issue 
indenture of collateralized, simple, nonconvertible debentures, with additional trust security, in a single series, for private placement, in 
the total amount of up to R$2,500,000,000.00 (“Debentures” and “Issue”, respectively). The main features of the Issue and the 
Debentures are as follows: (i) Term and Maturity Date: twenty-four (24) months from the issue date, except in the case of early 
redemption and early maturity of the Debentures set forth in the Debenture Indenture; (ii) Payout: U.S. dollar foreign exchange 
fluctuation plus interest of (i) twelve point sixty-six percent (12.66%) per year (PIK) for the first twelve months after the first repayment 
is made; and (ii) thirteen point sixty-one percent (13.61%) per year thereafter; and (iii) Guarantees: the Debentures will be backed by 
collaterals and trust guarantees provided by Oi Móvel, the Company and its subsidiary Telemar. 

The Issue was approved based on the provisions of Clause 5.3 of the Plan and is part of the context of prepetition financing, in the 
“Debtor in Possession Financing” (“DIP Financing”) modality. 

Subsequently to the Material Fact Notice disclosed on December 23, 2019, the Company disclosed a Notice to the Market on 
February 4, 2020 informing shareholders and the general market that the subscription and payment of the Oi Móvel Issue had been 
completed, described above, for private placement in the amount of R$2,500,000,000.00. 

Extension of the Judicial Reorganization 

On December 6, 2019, the Company released a Material Fact Notice informing that the Oi Companies filed a petition with the Judicial 
Reorganization Court requesting that the court oversight of the Oi Companies not to be terminated on February 4, 2020, the date when 
the Plan’s homologation completes two years. 

F-19 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

The non-termination of the judicial oversight does not introduce any changes to the current position of the Oi Companies and has no 
impact on the compliance with the Plan in force or on current receivables, or any other new funds that might be obtained by the Oi 
Companies. It is worth noting that the continuity of court oversight at the end of the two-year period is a natural measure that has been 
applied in most judicial reorganization proceedings. 

Notwithstanding the good progress of the Plan implementation, which has already concluded most of the steps provided for the 
proceeding, which were important for the Company’s recovery, said petition presents the Judicial Reorganization Court with 
circumstances related to the complexity inherent to the Judicial Reorganization Proceeding’s magnitude and to the reforms underway in 
the legal and regulatory environment, and which require actions still to be implemented within the scope of the Judicial Reorganization 
Proceeding. 

On February 28, 2020, the Company released a Material Fact Notice informing its shareholders and the general market that on 
February 28, 2020 the Oi Companies filed with the Judicial Reorganization Court a petition exposing its interest in submitting for 
deliberation to a new general creditors’ meeting (“New GCM”) an amendment to the Plan aimed at achieving greater operating and 
financial flexibility to continue its investment project and the compliance with its strategic transformation plan (“Strategic Plan”), both 
broadly disclosed to the market. 

In line with the foregoing, on March 6, 2020, the Company disclosed a Material Fact Notice informing that the Judicial Reorganization 
Court awarded a decision, on the same date, granting the Company’s request for a New General Creditors’ Meeting to deliberate on an 
amendment to the Plan, prescribing that: 

(i)

(ii)

the Oi Companies file with the court, within 180 days from the decision’s issue date, the draft amendment to the JRP; and 

the Trustee organize the New General Creditors’ Meeting, which shall be held within 60 days from the submission of the 
amendment proposal to the JRP. 

Accordingly, taking into consideration that the decision above was issued on March 11, 2020, the Company shall submit the 
amendment to the JRP to the court by September 8, 2020, with the New GCM expected to occur on November 6, 2020. 

The purpose of the amendment proposal to the JRP will be increasing the flexibility of the JRP by creating a more efficient corporate 
and operating structure, aiming at maximizing the Company’s value to the benefit of all its stakeholders. This initiative is fully aligned 
with the Strategic Plan, which is being transparently implemented. 

Company subsidiaries 

The table below shows the equity interests held in the capital of the Company’s subsidiaries: 

F-20 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Companies related to the continuing operations 

Core business

Home country

Direct
2019

Indirect
2019

Direct
2018

Indirect
2018

Company

Oi Holanda

Portugal Telecom Internacional 

Finance B.V

CVTEL, BV
Carrigans Finance S.à.r.l.
Rio Alto Gestão de Créditos e 

Participações S.A. (“Rio Alto”)
Oi Serviços Financeiros S.A. (“Oi 

Serviços Financeiros”)

Bryophyta SP Participações Ltda.
Telemar

Oi Móvel

Paggo Empreendimentos S.A.
Paggo Acquirer Gestão de Meios de 

Pagamentos Ltda.

Paggo Administradora Ltda. (“Paggo 

Administradora”)

Serede – Serviços de Rede S.A. 

(“Serede”)

Brasil Telecom Comunicação 
Multimídia Ltda. (“BrT 
Multimídia”)

Dommo Empreendimentos 

Imobiliários Ltda.

Brasil Telecom Call Center S.A. 

(“BrT Call Center”)

BrT Card Serviços Financeiros Ltda. 

(“BrT Card”)

Raising funds in the international
market
Raising funds in the international
market
Investment management
Investment management
Receivables portfolio management and
interests in other entities

Financial services

Property investments
Fixed telephony – Region I
Mobile telephony – Regions I, II, and
III
Payment and credit systems

Payment and credit systems

Payment and credit systems

Network services

Data traffic

The Netherlands

100%

The Netherlands

100%

100%
100%

100%

The Netherlands
Luxembourg

Brazil

Brazil

Brazil
Brazil

Brazil

Brazil

Brazil

Brazil

Brazil

Brazil

Purchase and sale of real estate

Brazil

Call center and telemarketing services Brazil

Financial services

100%

100%

100%
100%

100%

99.87% 0.13% 99.87% 0.13%

99.80% 0.20% 99.80% 0.20%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

17.51% 82.49% 17.51% 82.49%

100%

100%

100%

100%

100%
100%
100%

100%

40%

Brazil

Brazil
Peru
Venezuela
United States of
America
Ukraine

Management of equity investments

Portugal

100%

100%

Pointer Networks S.A. (“Pointer”) Wi-Fi internet
Wi-Fi internet
Pointer Peru S.A.C
Wi-Fi internet
VEX Venezuela C.A

Wi-Fi internet

Wi-Fi internet

VEX USA Inc.

VEX Ukraine LLC
PT Participações, SGPS, S.A. (“PT 

Participações”)

Oi Investimentos Internacionais S.A. 

(“Oi Investimentos”)

Africatel GmbH & Co.KG.
Africatel GmbH
Africatel Holdings, BV

TPT—Telecomunicações Publicas 

de Timor, S.A. (“TPT”)

Business consulting and management
services, preparation of projects and
economic studies, and investment
management
Investment management
Investment management
Investment management
Provision of telecommunications,
multimedia and IT services, and
purchase and sale of related products
in Timor

F-21 

Portugal

Germany
Germany
The Netherlands

100%

100%
100%
86%

Portugal

76.14%

76.14%

100%

100%

100%

100%

100%
100%
100%

100%

40%

100%

100%
100%
86%

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Companies classified as assets held for sale 

Company

PT Ventures, SGPS, S.A.

Directel—Listas Telefónicas Internacionais, 

Lda. (“Directel”)

Directel Cabo Verde – Serviços de 

Comunicação, Lda.

Kenya Postel Directories, Ltd.

Elta—Empresa de Listas Telefónicas de 

Angola, Lda.

Timor Telecom, S.A.

CST – Companhia Santomense de 
Telecomunicações, S.A. R.L.

LTM—Listas Telefónicas de Moçambique, 

Lda.

Core business
Management of equity interests in 
the context of international 
investments
Telephone directory publishing 
and operation of related databases, 
in international operations
Telephone directory publishing 
and operation of related databases 
in Cape Verde
Production, publishing and 
distribution of telephone 
directories and other publications

Home country

Direct
2019

Indirect
2019

Direct
2018

Indirect
2018

Portugal

Portugal

86%

86%

86%

86%

Cape Verde

51.60%

51.60%

Kenya

51.60%

51.60%

Telephone directory publishing

Angola

47.30%

47.30%

Telecommunications services 
concessionaire in Timor
Operation of fixed and mobile 
telecommunication public services 
in São Tomé and Principe
Management, publishing, 
operation and sale of 
telecommunications subscriber 
and classified ads directories

Timor

44%

44%

São Tomé

43.86%

43.86%

Mozambique

43%

43%

The equity interests in joint arrangements and interests in associates are measured using the equity method and are as follows: 

Company

Core business

Home 
country

Direct
2019

Indirect
2019

Direct
2018

Indirect
2018

Companhia AIX de Participações (“AIX”)
Paggo Soluções e Meios de Pagamento S.A. 
(“Paggo Soluções”)

Gamecorp S.A. (“Gamecorp”)

Hispamar Satélites S.A. (“Hispamar”)

Data traffic

Financial company

Pay TV service, except 
programmers
Satellite operation

Brazil

Brazil

Brazil

Brazil

50%

50%

29.90%

19.04%

50%

50%

29.90%

19.04%

Going concern 

The financial statements for the year ended December 31, 2019, has been prepared assuming that the Company will continue as a going 
concern and in compliance with the legal requirements applicable to a judicial reorganization. The judicial reorganization is aimed at 
ensuring the continuation of the Oi Companies as going concerns. This continuity was strengthen with the approval of the JRP and, as a 
result, the borrowings and financing were novated and the related balances were recalculated under the terms and conditions of the JRP, 
including the Capital Increase with Claim Capitalization and the Capital Increase with New Funds. 

The continuity of the Company as a going concern is ultimately depending on the successful outcome of the judicial reorganization and 
the realization of other forecasts of the Oi Companies. 

F-22 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

The Company has been successfully discharging the obligations set forth in the judicial reorganization proceedings and even though 
there are no indications in this regard, we emphasize that these conditions and circumstances indicate, by their own nature, uncertainties 
that may affect the success of the judicial reorganization and possibly cast doubts as to the Oi Companies’ ability to continue as going 
concerns. As at December 31, 2019 and after the implementation of the JRP, total shareholders’ equity was R$17,796,506, loss for the 
year then ended was R$9,095,107, and working capital totaled R$6,157,364. As at December 31, 2018 and after the recognition of the 
effects of the JRP, total shareholders’ equity was R$22,895,811, profit for the year then ended was R$24,615,555, and working capital 
totaled R$10,624,025. 

Since December 2019, a novel strain of coronavirus (“COVID-19”) has spread throughout the world. On January 31, 2020, the World 
Health Organization announced that COVID-19 was a global health emergency and on March 3, 2020, the World Health Organization 
categorized COVID-19 as a pandemic. 

As of the date of this annual report, the Company has not been able to quantify any material impacts related to COVID-19 and it is too 
soon to accurately determine the extent of its medium- and long-term impacts on the global and Brazilian economic scenarios. 
However, as it is not possible yet to predict the duration and effects of this crisis, there is a risk of material impacts on operations and 
sales, particularly for the fiber-to-the-home network expansion. For more details see note 33 (d). 

Additionally the debt instruments with BNDES contain financial covenants that require to the Company to maintain five specified 
financial ratios, measured on a quarterly basis. Under these debt instruments, BNDES has the right to accelerate the debt if, at the date 
the financial covenants are tested, the Company is not in compliance with any two of these ratios. At December 31, 2019, the Company 
was in compliance with these financial covenants. 

As a result of the depreciation of the real subsequent to December 31, 2019, partially due to the COVID-19 pandemic and the public 
health measures adopted to combat the pandemic in Brazil and internationally, and the related effects on our U.S. dollar-denominated 
indebtedness and interest expenses, the Company believed that it was probable that as of March 31, 2020, the Company would not be in 
compliance with more than one of these financial ratios. In anticipation of these ratio breaches, on March 30, 2020 the Company 
obtained a waiver from BNDES. See Notes 3 and 20 for further information. 

2.

SIGNIFICANT ACCOUNTING POLICIES 

The accounting policies detailed below have been consistently applied in the periods presented in these Consolidated Financial 
Statements by the Company, as well as its subsidiaries. 

(a) Reporting basis 

The financial statements have been prepared based on the historic cost, except for certain financial instruments measured at their fair 
values, as described in the accounting policies in item (b) of the accounting policies below. 

The preparation of financial statements requires the use of certain critical accounting estimates and the exercise of judgment by the 
Company’s management in the application of the Group’s accounting policies. Those areas that involve a higher degree of judgment or 
complexity or areas where assumptions and estimates are significant are disclosed in item (c) below. 

Consolidated Financial Statements 

The Company’s consolidated financial statements have been prepared in accordance with International Financial Reporting Standards 
(IFRS) , and the pronouncements, guidelines and interpretations issued by the International Accounting Standards Board (IASB), 
effective on December 31, 2019, which are the same followed for the financial statements for the year ended December 31, 2018. 

The Company is presenting its financial statements under IFRS for SEC reporting purposes after several years of presenting them under 
accounting policies generally accepted in the United States of America (“U.S. GAAP”). The accounting differences between U.S. 
GAAP and IFRS and the reconciliation of these accounting polices and practices are presented in Note 34. 

Management asserts that all relevant information related to the financial statements, which corresponds to the information it uses while 
managing the Company, has been disclosed in this financial information. 

F-23 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

b)

Significant accounting policies 

Consolidation criteria of subsidiaries by the full consolidation method 

Full consolidation was prepared in accordance with IFRS 10—Consolidated Financial Statements and incorporates the financial 
statements of the Company’s direct and indirect subsidiaries. The main consolidation procedures are as follows: 

•

•

•

•

•

the balances of assets, liabilities, income and expenses are consolidated, according to their accounting nature; 

intragroup assets and liabilities and material revenue and expenses are eliminated; 

investments and related interests in the equity of subsidiaries are eliminated; 

non-controlling interests in equity and profit or loss for the year are separately stated; and 

exclusive investment funds (Note 8) are consolidated; 

The assets and liabilities related to the operations in Africa are consolidated and stated in a single line item of the balance sheet as 
held-for-sale assets as a result of Management’s expectation and decision to hold these assets and liabilities for sale. In the statement of 
profit or loss, however, costs/expenses and revenue/gains are stated under the full consolidation method because these operations do not 
meet the criteria to be classified as ‘discontinued operation’, as provided for by IFRS 5. 

Functional and presentation currency 

The Company and its subsidiaries operate mainly as telecommunications industry operators in Brazil, Africa, and Asia, and engage in 
activities typical of this industry. The items included in the financial statements of each group company are measured using the 
currency of the main economic environment where it operates (“functional currency”). The individual and consolidated financial 
statements are presented in Brazilian reais (R$), which is the Company’s functional and presentation currency. 

Transactions and balances 

Foreign currency-denominated transactions are translated into the functional currency using the exchange rates prevailing on the 
transaction dates. Foreign exchange gains and losses arising on the settlement of the transaction and the translation at the exchange rates 
prevailing at yearend, related foreign currency-denominated monetary assets and liabilities are recognized in the income statement, 
except when qualified as hedge accounting and, therefore, deferred in equity as cash flow hedges. 

Group companies with a different functional currency 

The profit or loss and the financial position of all Group entities, none of which uses a currency from a hyperinflationary economy, 
whose functional currency is different from the presentation currency are translated into the presentation currency as follows: 

•

•

•

•

assets and liabilities are translating at the rate prevailing at the end of the reporting period; 

revenue and expenses disclosed in the statement of profit or loss are translated using the average exchange rate; 

all the resulting foreign exchange differences are recognized as a separate component of equity in other comprehensive 
income; and 

goodwill and fair value adjustments, arising from the acquisition of a foreign entity are treated as assets and liabilities of the 
foreign entity and translated at the closing exchange rate. 

F-24 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

As at December 31, 2019 and 2018, the foreign currency-denominated assets and liabilities were translated into Brazilian reais using 
mainly the following foreign exchange rates: 

Currency
Euro
US dollar
Cape Verdean escudo
Sao Tomean dobra
Kenyan shilling
Namibian dollar
Mozambican metical
Angolan kwanza

Segment reporting 

Closing rate

Average rate

2019
4.5305
4.0307
0.0411
0.000192
0.0398
0.2878
0.0631
0.0084

2018
4.4390
3.8748
0.0403
0.000185
0.0381
0.2698
0.0627
0.0126

2019
4.4159
3.9461
0.0401
0.000188
0.0387
0.2732
0.0627
0.0111

2018
4.3094
3.6558
0.0391
0.000177
0.0361
0.2764
0.0601
0.0147

The information about operating segments is presented consistently with the internal report provided to the Company’s main decision-
making body, its Board of Directors. Management monitors and tracks performance of each of the Company’s services offerings based 
on the revenues of those services and the results of operations are reviewed on a consolidated basis with regard to the resources to be 
allocated to assess their performance and for strategic decision-making (Note 28). 

Business combinations 

The Company uses the acquisition method to account for business combinations. The consideration transferred for the acquisition of a 
subsidiary is the fair value of the assets transferred, the liabilities incurred, and the equity instruments issued. The consideration 
transferred includes the fair value of assets and liabilities resulting from a contingent consideration contract, where applicable. The 
identifiable assets acquired and the liabilities and contingent liabilities assumed in a business combination are measured initially 
measured as their fair values at the date of acquisition. The Company depreciates amounts recognized based on the appreciation of the 
acquired assets, according to the useful lives of the underlying assets, and tests such assets to determine any asset impairment losses 
when there is evidence of impairment; on the other hand, the Company tests for impairment amounts based on future profitability 
(goodwill) on an annual basis. 

Cash and cash equivalents 

Comprise cash and imprest cash fund, banks, and highly liquid short-term investments (usually maturing within less than three months), 
immediately convertible into a known cash amount, and subject to an immaterial risk of change in value, which are stated at fair value 
at the end of the reporting period and which do not exceed their market value, and whose classification is determined as shown below 
(Note 8). 

Financial assets 

Financial assets are classified according to their purpose into: (i) amortized cost; (ii) fair value through other comprehensive income; 
and (iii) fair value through profit or loss. 

F-25 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

The Company classifies its financial assets into the following measurement categories: (1) assets measured at amortized cost—i.e., 
financial assets that meet the following conditions: (i) the business model under which financial assets are held to obtain contractual 
cash flows; and (ii) the contractual terms of the financial asset generate, on specified dates, cash flows that are only payments of 
principal and interest on the outstanding principal (accounts receivables, loans and cash equivalents). Amortized cost is written down by 
impairment losses; (2) financial assets at fair value through other comprehensive income. Interest income is calculated using the 
effective interest method, foreign exchange gains and losses, and impairment are recognized in profit or loss. Other net earnings (losses) 
are recognized in other comprehensive income. Upon derecognition, accumulated losses in other comprehensive income are reclassified 
to profit or loss; and (3) financial assets at fair value through profit or loss. Net earnings (losses), including interest, are recognized 
directly in profit or loss. 

Accounts receivable 

Accounts receivable from telecommunications services provided are stated at the tariff or service amount on the date they are provided 
and do not differ from their fair values. 

These receivables also include receivables from services provided and not billed by the end of the reporting period and receivables 
related to handset, SIM cards, and accessories. The loss allowance for trade receivables is measured at an amount equal to the life-time 
expected credit losses as allowed for by IFRS 9 (Note 9). 

Non-current assets held for sale 

Non-current assets are classified as assets held for sale when their carrying amount is recoverable, principally through a sale, and when 
such sale is highly probable. These assets are stated at the lower of their carrying amount and their fair value less costs to sell. Any 
impairment loss on a group of assets held for sale is initially allocated to goodwill and, then, to the remaining assets and liabilities on a 
pro rata basis. 

A discontinuing operation is a component of an entity or a business unit that can be clearly distinguished operationally from the rest of 
the Company. The classification of a discontinuing operation is made when the operation is sold or meets the criteria to be classified as 
held for sale (Note 31). 

Property, plant and equipment 

Property, plant and equipment are stated at cost of purchase or construction, less accumulated depreciation. Historical costs include 
expenses directly attributable to the acquisition of assets. They also include certain costs on facilities, when it is probable that the future 
economic benefits related to such costs will flow into the Company, and asset dismantlement, removal and restoration costs. The 
borrowings and financing costs directly attributable to the purchase, construction or production of a qualifying asset are capitalized in 
the initial cost of such asset. Qualifying assets are those that necessarily require a significant time to be ready for use. 

Subsequent costs are added to the carrying amount as appropriate, when, and only when, these assets generate future economic benefits 
and can be reliably measured. The residual balance of the replaced asset is derecognized. Maintenance and repair costs are recorded in 
profit or loss for the period when they are incurred, and they are capitalized when, and only when, they clearly represent an increase in 
installed capacity or the useful lives of assets. 

Assets under finance leases are recorded in property, plant and equipment at the lower of fair value or the present value of the minimum 
lease payments, from the initial date of the agreement. 

Depreciation is calculated on a straight-line basis, based on the estimated useful lives of the assets, which are annually reviewed by the 
Company (Note 16). 

F-26 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Intangible assets 

Acquired intangible assets with finite useful lives are recognized at cost, less amortization and accumulated impairment losses. 
Amortization is recognized on a straight-line basis over the asset’s estimated useful life. The estimated useful life and method of 
amortization are reviewed at the end of each annual reporting period, and the effect of any changes in estimates is accounted for on a 
prospective basis. Intangible assets with indefinite useful lives are carried at cost less accumulated impairment losses. 

Software licenses purchased are capitalized based on the costs incurred to purchase the software and make it ready for use. 

Software maintenance costs are expensed as incurred. 

Regulatory licenses related to the merged capital gains are amortized over the STFC concession period. The other regulatory licenses 
for the operation of the mobile telephony services are recognized at cost of acquisition and amortized over the effective period of the 
related licenses (Note 17). 

Impairment of non-financial asset 

Assets are tested for impairment whenever events or changes in circumstances indicate that their carrying amounts might be impaired. 
Impairment losses, if any, are recognized in the amount by which the carrying amount of an asset exceeds its recoverable value. In 
assessing value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects 
current market assessments of the time value of money and the risks specific to the asset. In determining fair value less costs to sell, an 
appropriate valuation model is used. 

For impairment test purposes, assets are grouped into the smallest identifiable group for which there is a cash-generating unit (CGU), 
which is identified pursuant to the operating segment (Note 28). 

For assets excluding goodwill, an assessment is made at each reporting date as to whether there is any indication that previously 
recognized impairment losses may no longer exist or may have decreased. If such indication exists, the Company makes an estimate of 
recoverable amount. A previously recognized impairment loss is reversed only if there has been a change in the estimates used to 
determine the asset’s recoverable amount since the last impairment loss was recognized. If that is the case, the carrying amount of the 
asset is increased to its recoverable amount. 

That increased amount cannot exceed the carrying amount that would have been determined, net of depreciation, had no impairment 
loss been recognized for the asset in prior years. Such reversal is recognized in profit or loss. The following criteria are also applied in 
assessing impairment of specific assets. 

These calculations required the use of judgments and assumptions that may be influenced by different external and internal factors, such 
as economic trends, industry trends and interest rates, changes in business strategies, and changes in the type of services and products 
provided by the Company to the market. The use of different assumptions can significantly change the financial information. 

In July 2019, the Company disclosed its Strategic Plan, focused on improving operating and financial performance, using a sustainable 
business model that aims at maximizing the Company’s value in the context of judicial reorganization. 

Based on the Strategic Plan, the Company conducted an impairment test of its long-lived assets and identified an impairment loss of 
R$2,111 million driven basically by the following: (i) revision of said plan; and (ii) increased market competitiveness, mainly in the 
residential market, intensifying the drop in the revenues from fixed telephony and DTH services. 

F-27 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

The Company used the cash flow forecasts described in the Strategic Plan. These forecasts cover a ten-year period and take into 
consideration the average useful lives of the assets, the cash flow period of the judicial reorganization plan, and are consistent with 
previous years. The discount rate used in the cash flows corresponds to the weighted average cost of capital of 10.94% (11.55% in 
2018), which is reviewed at least annually by the Company. 

Pursuant to IAS 36, an impairment loss is to be allocated to write down the carrying amount of the cash generating unit’s assets, which 
is allocated to the regulatory licenses (Notes 5 and 17). 

Adjustment to present value 

The Company measures its financial assets and financial liabilities to identify instances of applicability of the discount to present value 
which represents one of the appropriate method to calculate the fair value for some assets and liabilities transactions. For recognition 
purposes, the measurement of an asset/liability to present value is calculated taking into consideration the contractual cash flows and 
stated interest rates, and the interest rate of liabilities in certain cases. 

Generally, when applicable, the discount rate used is the average return rate on investments for financial assets or interest charged on 
Company borrowings for financial liabilities. The balancing item is the asset or liability that has originated the financial instrument, 
when applicable, and the deemed borrowing costs are allocated to the Company’s profits over the transaction term. 

Under the terms and conditions of the JRP, certain balances of debt, trade payables and contingencies involving ANATEL (Note 18) 
were adjusted to fair value on the date of the novation of prepetition liabilities, pursuant to the requirements of IFRS 9, equivalent to the 
present value at the time, calculated based on an internal valuation that took into consideration the cash flows of these liabilities and 
assumptions related to the discount rates, consistent with the maturity and currency of each financial liability. 

The present value of the lease agreements is measured by discounting fixed future payment flows, which do not take into account 
projected inflation, using the incremental interest rate, according to market conditions, and is estimated using the Company-specific risk 
spread. 

Additionally, assets acquired under lease agreements, as well as unrecognized revenue generated by the assignment of communication 
towers are adjusted to present value. 

Impairment of financial assets 

For financial assets measured at amortized cost, the Company assesses whether there is objective evidence that a financial asset or a 
group of financial assets is impaired. A financial asset or group of financial assets is considered impaired when there is objective 
evidence, as a result of one or more events that occurred after the initial recognition of the asset, and that loss event had an impact on 
the estimated future cash flows of that asset that can be estimated reliably. 

In the case of equity investments classified as available for sale, a significant or prolonged decline in their fair value below cost is also 
objective evidence of impairment. 

F-28 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Borrowings and financing 

Borrowings and financing are stated at amortized cost, plus monetary correction or foreign exchange differences and interest incurred 
through the end of the reporting period (Note 20). 

On the restructuring/novation date of financial liabilities subject to judicial reorganization, the Company recognized loan borrowing and 
financing commitments at fair value pursuant to the requirements of IFRS 9. The fair value at the restructuring date of each financial 
liability was calculated based on an internal valuation that took into consideration the cash flows from these liabilities and assumptions 
related to the discount rates, consistent with the maturity and the currency of each financial liability. 

Transaction costs incurred are measured at amortized cost and recognized in liabilities, as a reduction to the balance of borrowings and 
financing, and are expensed over the relevant agreement term. 

Leases 

The Company recognizes a right-to-use asset and a lease liability in its balance sheet with respect to the leased assets. The right-to-use 
asset is measured at cost, which consists of the initial amount of the lease liability measurement, plus initial direct costs incurred, 
estimated costs to decommission and remove the asset at the end of the lease, other payments made before the lease commencement 
date, and calculated at present value, discounted by the incremental lending rate. The discount rates used by the Company were 
obtained in accordance with market conditions, estimated using the Company-specific risk spread. 

Financial liabilities and equity instruments 

Debt or equity instruments issued the Company and its subsidiaries are classified as financial liabilities or equity instruments, according 
to the contractual substance of the transaction. 

Provisions 

The amount recognized as provision is the best estimate of the disbursement required to settle the present obligation at the end of the 
reporting period, based on the opinion of the management and its in-house and outside legal counsel, and the amounts are recognized 
based on the cost of the expected outcome of ongoing lawsuits (Note 24). 

For measuring the amount of the provisions to be recognized, the Company basically adopts two methodologies: (i) the statistical 
measurement model and (ii) the individual measurement model. In order to choose the methodology to be used, the Company takes into 
consideration, among other criteria, the number of lawsuits, the lawsuit amount, the estimated amount of a possible payment, and the 
nature of the lawsuit. 

The statistical measurement model is usually used in situations where there are (i) a significant volume of administrative or judicial 
proceedings with similar nature; (ii) individually the proceedings have a low amounts; and (iii) it is possible to determine a statistical 
model based on historic information about the rates of unfavorable sentences, the amount of the payments, and the changes in the 
number of proceedings. Usually in this model the Company uses the calculation of the expected amount, as prescribed by paragraph 39 
of IAS 37, and requests opinions from outside specialists to assess the likelihood of a loss. The main contingencies measured under this 
model are labor and civil (PEX and small claims) lawsuits. 

The individual measurement model is usually used in situations where (i) the proceeding involves a high amount; (ii) it is reasonably 
possible to make an individual assessment of likelihood that a disbursement will be required; and (iii) there is no similarity in the nature 
of the proceedings. In this model the Company uses opinions from outside specialists in the involved areas to assess the likelihood of a 
loss. The main contingencies measured under this model are tax and strategic civil proceedings. 

The increase in the obligation as a result of the passage of time is recognized as financial expenses. 

F-29 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Onerous obligation 

The Company recognizes a present obligation when events render the contracting of services onerous. 

A contract becomes onerous when: (i) the obligations under the contract exceed the economic benefits expected to be received over the 
contract period; and (ii) the costs are unavoidable. 

The Company measures the onerous obligation according to the lower net cost of fulfilling the contract, which is determined based on 
the lower of: (i) the cost of fulfilling the contract or (ii) the cost of any compensation or penalties derived from the noncompliance of 
the contract. 

The base assumptions used to calculate the onerous obligation must be periodically reviewed and measured whenever there are 
significant changes of these assumptions. 

Employee benefits 

Pension plans: private pension plans and other postretirement benefits sponsored by the Company and its subsidiaries for the benefit of 
their employees are managed by two foundations. Contributions are determined based on actuarial calculations, when applicable, and 
charged to profit or loss on the accrual basis (Note 27). 

The Company and its subsidiaries have defined benefit and defined contribution plans. 

In the defined contribution plan, the sponsor makes fixed contributions to a fund managed by a separate entity. The contributions are 
recognized as employee benefit expenses as incurred. The sponsor does not have the legal or constructive obligation of making 
additional contributions, in the event the fund lacks sufficient assets to pay all employees the benefits related to the services provided in 
the current year and prior years. 

The defined benefit is annually calculated by independent actuaries, who use the projected unit credit method. The present value of the 
defined benefit is determined by discounting the estimated future cash outflows, using the projected inflation rate plus long-term 
interest. The obligation recognized in the balance sheet as regards the defined benefit pension plans presenting a deficit, corresponds to 
the present value of the benefits defined at the balance sheet date, less the fair value of the plan’s assets. 

The actuarial gains and losses resulting from the changes in the actuarial valuations of the pension plans, whose actuarial obligations or 
actuarial assets are recorded by the Company, are fully recognized in other comprehensive income, in equity (Note 26). 

The asset recognized in balance sheet corresponds to the present value of available economic benefits, consisting of refunds or 
reductions in future contributions to the plan. 

Employee profit sharing: the provision for the employee profit sharing plan is accounted on an accrual basis, which is paid by April of 
the year following the recognition of the provision, takes into consideration a set of operating and financial goals approved with the 
employees’ labor union, under a specific collective labor agreement. This cost is recognized annually in personnel expenses. 

F-30 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Revenue recognition 

Revenues correspond basically to the amount of the payments received or receivable from sales of services in the regular course of the 
Company’s and its subsidiaries’ activities. 

Revenue is recognized to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to 
which the entity expects to be entitled in exchange for those goods or services. 

The Company applied the judgments that significantly affect the determined amount and the recognition timing of the revenue from a 
contract with a customer, taking into account the five-step recognition model: (i) identify the contract; (ii) identify the separate 
performance obligations in the contract; (iii) determine the transaction price; (iv) allocate the transaction price to the performance 
obligations; and (v) recognition da revenue when (or as) the entity satisfies a performance obligation. 

Residential Services are composed, basically, of local and long-distance fixed-line voice services, broadband services and Pay-TV. 
Local and long distance calls are charged based on time measurement according to the legislation in effect. Both of the services are 
recognized as revenue when the services are provided. 

Personal Mobility Services are composed of mobile telephony services, interconnection and handsets, SIM cards and other accessories. 
Post-paid plan is recognized as revenue when service is provided. Prepaid service is first recognized as unearned revenues and 
recognition occurs by customer’s usage. Interconnection service is provided upon request of any other telecommunication collective 
service provider and are charged according to the General Rules on Interconnection (Regulamento Geral de Interconexão), established 
by ANATEL, and recognized as revenue when the service is provided. Sales of handsets and accessories are recognized when these 
items are delivered and accepted by the customers. 

SMEs/Corporate Services are composed, basically, of fixed-line and mobile voice, data telecommunications services, broadband 
services and Pay-TV services, recognized as revenue when the services are provided. 

Products and services are sold separately or bundled packages. Revenues involving multiple elements are recognized when each 
performance obligation is identified and the applicable criteria is applied. 

Initial installation rates are not separately identifiable performance obligations and are recognized in the revenue pursuant to the period 
the services are used by the customers. 

Revenue arising from the receipt of trade receivables that had already been written off as losses but were subsequently recovered and 
received in the collection process, are recognized in profit or loss, in line item ‘Other operating income’. 

Variable consideration is estimated at contract inception and constrained to revenue recognition until it is highly probable that a 
significant revenue reversal will not occur (Notes 4 and 5). 

Expense recognition 

Expenses are recognized on the accrual basis, considering their relation with revenue realization. Prepaid expenses attributable to future 
years are deferred over the related periods. The incremental costs to obtain a contract with a customer (contract compliance costs), 
consisting basically of sales commissions, are recognized in profit or loss on a systematic basis, consistent with the transfer of goods 
and services to the customers (Note 13). 

Financial income and expenses 

Financial income is recognized on an accrual basis and comprises interest on receivables settled after the due date, gains on short-term 
investments and gains on derivative instruments. Financial expenses consist primarily of interest effectively incurred, adjustments to 
present value, and other charges on borrowings, financing, and financial derivative contracts. They also include banking fees and costs, 
financial intermediation costs on the collection of trade receivables, and other financial transactions (Notes 5 and 6). 

F-31 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Current and deferred income tax and social contribution 

Income tax and social contribution are recorded on an accrual basis. Taxes attributed to temporary differences and tax loss 
carryforwards are recorded in assets or liabilities, as applicable, only under the assumption of future realization or payment. The 
Company prepares technical studies that consider the future generation of taxable income, based on management expectations, 
considering the continuity of the companies as going concerns. The Company writes down the carrying amount of deferred tax assets to 
the extent it is no longer probable that sufficient taxable income will be available to allow the utilization of all or part of the deferred tax 
assets. 

Any write-down of deferred tax assets is reversed when it is probable that sufficient taxable income will be available. The technical 
studies are updated annually, approved by the Board of Directors and reviewed by the Supervisory Board, and the tax credits are 
adjusted based on the results of these reviews. Deferred tax assets and liabilities are measured using the tax rates applicable for the 
period in which the liability is expected to be settled or the asset is expected to be realized, based on the tax rates set forth in the tax law 
prevailing at the end of each reporting period, or when new legislation has been substantially enacted. The measurement of deferred tax 
assets and liabilities reflects the tax consequences that would follow from the manner in which the Company expects, at the end of each 
reporting period, to recover or settle the carrying amount of these assets and liabilities (Note 7). 

Earnings per share 

Basic earnings per share are calculated through profit or loss for the year attributable to the owners of the Company, divided by the 
weighted average number of common and preferred shares outstanding in the year. Diluted earnings per share are calculated using said 
weighted average number of outstanding shares adjusted by potentially dilutive instruments convertible into shares in the reporting 
years, pursuant to IAS 33. (Note 26 (f).) 

(c) Estimates and critical accounting judgments 

The Company’s management uses estimates and assumptions based on historical experience and other factors, including expected 
future events, which are considered reasonable and relevant, and also requires judgments related to these matters. Actual results of 
operations and the financial position may differ from these estimates. The estimates that represent a significant risk of causing material 
adjustments to the carrying amounts of assets and liabilities are as follows: 

Revenue recognition and accounts receivables 

The Company’s revenue recognition policy is significant as it is a material component of operating results. Determining the amount and 
the timing of revenue recognition by Management, collection ability, and the rights to receive certain network usage revenue is based on 
judgment related to the nature of the tariff collected for the services provided, the price of certain products, and the right to collect this 
revenue. If changes in conditions cause management to conclude that such criteria are not met in certain operations, the amount of trade 
receivables might be affected. In addition, the Company depends on guidelines to measure certain revenue set by ANATEL (Brazilian 
telecommunications industry regulator). 

Expected credit losses on trade receivables 

The expected credit losses on trade receivables are determined to recognize probable losses on accounts receivable taking into account 
the measures implemented to restrict the provision of services to and collect late payments from defaulting customers. The estimate of 
expected credit loss on trade receivables is recognized in an amount considered sufficient to cover possible losses on the realization of 
these receivables and is prepared based on historical default rates and projections of future conditions that impact collections. 

There are cases of agreements with certain customers to collect past-due receivables, including agreements that allow customers to 
settle their debts in installments. The actual amounts not received may be different from the allowance recognized, and additional 
accruals might be required. 

F-32 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Depreciation and amortization of assets with finite useful lives 

Property, plant and equipment items and intangible assets with finite useful lives are depreciated and amortized, respectively, on a 
straight-line basis, over the useful lives of the related asset. The depreciation and amortization rates of the most significant assets are 
shown in Notes 16 and 17, respectively. 

The useful lives of certain assets may vary as they are used in the fixed-line or mobile telephony segments. The Company reviews the 
useful lives of assets annually. 

Impairment of long-lived assets 

The recoverable amounts of long-lived assets are determined by comparing the calculations of their value in use and their sales prices. 
These calculations required the use of judgments and assumptions that may be influenced by different external and internal factors, such 
as economic trends, industry trends and interest rates, changes in business strategies, and changes in the type of services and products 
sold by the Company to the market. The use of different assumptions may significantly change our financial statements. 

For impairment assessment purposes of the Cash-generating Unit (CGU), the Company defined the value in use of its assets. 
In measuring the value in use, the Company based its cash flow projections according to the aforementioned Strategic Plan, approved 
by Management and already disclosed to the market in a material fact notice. These forecasts cover a ten-year period, taking into 
account the useful lives of the assets and are consistent with prior years’ cash flows. The discount rate used on the cash flows 
corresponds to a weighted average cost of capital of 10.94% (11.55% in 2018), which is reviewed by the Company at least annually. 

Pursuant to IAS 36, an impairment loss is allocated to reduce the carrying amount of the assets of a cash-generating unit, firstly to 
reduce the carrying amount of any goodwill based on expected future profitability and, subsequently, the other assets of the cash-
generating unit proportionately to the carrying amount of asset of the cash-generating units. The impairment loss was fully allocated to 
the carrying value of regulatory licenses (Notes 5 and 17). 

Leases 

The assumptions related to the appropriated discount rates used in the fair value calculation of the present value of the lease payments 
are subject to significant fluctuations due to different external and internal factors, including economic trends and the Company’s 
financial performance. The use of different assumptions to measure the present value of our leases may have a material impact on the 
estimated present value of the right-of-use asset and the lease liability in the balance sheet. 

Fair value of financial liabilities 

The assumptions on the discount rates used in the fair value calculation of our financial liabilities are subject to significant fluctuations 
due to different external and internal factors, including economic trends and the Company’s financial performance. The use of different 
assumptions to measure the fair value of the financial liabilities can have a material impact on the estimated fair value of these financial 
liabilities and the amounts recognized as borrowings and financing in the balance sheet, as well as the amounts recognized in profit or 
loss. 

F-33 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Provisions 

Pursuant IAS 37, the Company recognized provisions for contingencies basically originated at the juridical and administrative levels, 
with labor, tax, and civil nature, as detailed in Note 24. 

Depending on the nature of the contingency, the Company’s management uses the statistical measurement or the individual 
measurement methodology to calculate provisions for contingencies. In any of these methodologies, the Company uses a set of 
assumptions, information, an internal and external risk assessment, and statistical models that management considers to be appropriate, 
including the successful implementation of the Judicial Reorganization Plan; however, it is possible that these change in the future, 
which could result in change in the future provisions for losses. 

Deferred income tax and social contribution 

The Company recognizes and settles taxes on income based on the results of operations determined in accordance with the Brazilian 
corporate law, taking into consideration the provisions of the tax law, which are materially different from the amounts calculated for 
IFRS purposes. Pursuant to IAS 12, the Company recognizes deferred tax assets and liabilities based on the differences between the 
carrying amounts and the taxable bases of the assets and liabilities. 

The Company regularly tests deferred tax assets for impairment and recognizes an allowance for impairment losses when it is probable 
that these assets may not be realized, based on the history of taxable income, the projection of future taxable income, and the time 
estimated for the reversal of existing temporary differences. These calculations require the use of estimates and assumptions. The use of 
different estimates and assumptions could result in the recognition of an allowance for impairment losses for the entire or a significant 
portion of the deferred tax assets. 

Employee benefits 

The actuarial valuation is based on assumptions and estimates related to interest rates, return on investments, inflation rates for future 
periods, mortality indices, and an employment level projection related the pension fund benefit liabilities. The accuracy of these 
assumptions and estimates will determine the creation of sufficient reserves for the costs of accumulated pensions and healthcare plans, 
and the amount to be disbursed annually on pension benefits. 

These assumptions and estimates are subject to significant fluctuations due to different internal and external factors, such as economic 
trends, social indicators, and our capacity to create new jobs and retain our employees. All assumptions are reviewed at the end of the 
reporting period. If these assumptions and estimates are not accurate, there may be the need to revise the reserves for pension benefits, 
which could significantly impact Company results. 

(d)

New and revised standards and interpretations 

(d.1) New standards adopted as at January 1, 2019 

New and revised standards
Annual improvements to IFRSs
IFRS 16
IFRIC 23
Amendment to IAS 19
Amendment to IFRS 9
Amendment to IAS 28

2015-2017 Cycle
Leases
Uncertainty over Income Tax Treatments
Change, reduction, or settlement of defined benefit plans
Prepayment Features with Negative Compensation
Long-term Interests in Associates and Joint Ventures

Effective beginning on or after:
January 1, 2019
January 1, 2019
January 1, 2019
January 1, 2019
January 1, 2019
January 1, 2019

Among the standards, changes, and interpretations referred to above, on IFRS 16 had an impact on the Company and subsidiaries’ 
financial position as from January 1, 2018, as detailed below. 

F-34 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

IFRS 16—Leases

IFRS 16—Leases establishes the principles for the recognition, measurement, presentation, and disclosures, and requires that lessees 
account for all the leases under a single model in the balance sheet. The standard includes two recognition exemptions for lessees: 
leases of low value assets (for example, personal computers) and short-term leases (i.e., with a lease tem of twelve months or less). At 
the lease commencement date, the lessee recognizes a liability related to the lease payments (i.e., a lease liability) and a lease asset that 
represents the right to use the underlying asset during the lease term (i.e., a right-of-use asset). The lessees are required to separately 
recognize an interest expense on the lease liability and a depreciation expense on the right-of-use asset. The lessees shall also revalue 
the lease liability should certain events occur (for example, any change in the lease term, a change in the future lease payments as a 
result of a change in the index or rate used to determine such payments). As a rule, the lessee recognizes the revised amount of the lease 
liability as an adjustment to the right-of-use asset. 

Transition 

The Company adopted IFRS 16 pursuant to the modified retrospective approach (i.e., beginning January 1, 2019, taking into account 
the right-of-use equal to the lease liability upon the first-time adoption), without any restatement of comparative information. The 
Company elected to apply the standard to agreements that were identified as leases pursuant to the previous standard. As a result, the 
Company did not apply the standard to agreements that have not previously been identified as containing a lease by applying IAS 17 
and IFRIC 4, and excluded lease agreements maturing in the next twelve months, without probable renewal intention, in addition to 
applying a single discount rate to leases with similar characteristics and excluding to direct initial costs in the measurement of the 
right-of-use. 

Expedients 

The Company elected to use the exemptions proposed by the standard on short-term agreements (i.e., that will be end within 12 months 
from the commencement date), lease agreements for which there is an underlying low value asset. 

Furthermore, as part of the initial application of the standard, the Group has chosen to apply the following expedients: (a) retain the 
definition and/or assessment of whether an arrangement is a lease in accordance with current guidance with respect to agreements that 
exist at the date of initial implementation; (b) apply a single discount rate to a portfolio of leases with reasonably similar characteristics; 
(c) exclude initial direct costs from measurement of the right-of-use asset at the date of initial application; (d) use hindsight when 
determining the lease term if the contract includes an extension or termination option; and (e) assess whether a contract is onerous in 
accordance with IAS 37 immediately before the date of initial implementation instead of assessing impairment of right-of-use assets. 

Impacts 

The impacts refer basically to the lease agreements of towers, properties, stores, vehicles, and sites (physical spaces) and as described in 
Notes 16 and 22. 

Upon the initial adoption of IFRS 16, the Company recognized a right-of-use asset and a lease liability in balance sheet. The 
right-of-use asset is measured at cost, which consists of the initial amount of the lease liability measurement, any initial direct costs 
incurred by the Company, an estimate of any costs to disassemble and remove the asset at the end of the lease, and any lease payments 
made before the lease commencement date (net of any incentives received), calculated at present value. 

The Company depreciates the right-of-use assets on a straight-line basis from the commencement of the lease to the termination of the 
lease. 

F-35 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

The Company also assesses impairment when such indicators exist, taking into account the concept of forming asset groups for 
impairment purposes. 

At the commencement date, the Company measured the lease liability at the present value of the consideration paid or payable, 
discounted using the Company’s incremental lending rate. 

The lease payments included in the lease liability measurement consist of fixed payments and variable payments based on either an 
index or a rate. 

After the initial measurement, the liability will be written down by the payments made and increased by the interest incurred. If 
necessary, the liability is recalculated to reflect any remeasurement or change, or if there are changes in the substance of the fixed 
payments. 

When there is a significant contractual change, a lease liability is remeasured and the corresponding adjustment is reflected in the 
right-of-use asset, or in profit or loss, if the right-of-use asset is already written down to nil. 

The Company elected to use the expedients proposed by the standard for lease agreements, for short-term and low value contracts. 
Accordingly, instead of recognizing a right-of-use asset and a lease liability, these are recognized as an expense in profit or loss over the 
lease period. 

The Company individually measured any new agreement entered into after January 1, 2019 if such agreement contained a lease. A lease 
is defined as an “a contract, or part of a contract, that conveys the right to use an asset (the underlying asset) for a period of time in 
exchange for consideration.” 

To apply this definition the Company assessed whether a contract meets the three key characteristics: 

•

•

•

The agreement contains an identified asset, which is explicitly identified in the agreement or implicitly specified to be 
identified at the time that the asset is made available to the Company; 

The Company has the right to obtain substantially all of the economic benefits from use of the asset throughout the period 
of use, considering its rights within the scope set out in the agreement; and 

The Company has the right to direct the use of the identified asset throughout the period of use the and right to direct “how 
and for what purpose” the asset is used throughout the period of use. 

The Company recognizes the impacts of temporary differences in deferred income tax and social contribution arising from the new 
standard IFRS 16. 

F-36 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

The Company adopted IFRS 16, taking into account the modified retrospective application permitted by the standards. Accordingly, we 
present below the results for the years period ended December 31, 2019 and 2018, less the effects recognized as a result of this 
application. 

Net operating revenue
Cost of sales and/or services
Gross profit (loss)
Operating income (expenses)

Share of results of investees
Selling expenses
General and administrative expenses
Other operating income
Other operating expenses

Profit (loss) before financial income (expenses) and 

taxes

Financial income
Financial expenses
Financial income (expenses)
Pre-tax profit (loss)
Income tax and social contribution
Current
Deferred
Profit (loss) for the year

Balance at
December 31, 2019
(with IFRS 16)

IFRS 16
adjustments

Balance at
December 31, 2019
(w/o IFRS 16)

20,136,183
(15,314,814) 
4,821,369

(589,861) 
(589,861) 

20,136,183
(15,904,675) 
4,231,508

Balance at
December 31, 2018
22,060,014
(16,179,100) 
5,880,914

(7,516) 
(5,810) 

(13,326) 

(603,187) 

948,973
948,973
345,786

(5,174) 
(3,547,684) 
(2,782,300) 
4,527,710
(5,991,291) 
(7,798,739) 

(2,977,370) 
2,662,463
(8,772,181) 
(6,109,718) 
(9,087,088) 

(77,060) 
69,041

(5,174) 
(3,555,200) 
(2,788,110) 
4,527,710
(5,991,291) 
(7,812,065) 

(3,580,557) 
2,662,463
(7,823,208) 
(5,160,745) 
(8,741,302) 

(77,060) 
69,041

(9,095,107) 

345,786

(8,749,321) 

(13,492) 
(3,853,002) 
(2,738,718) 
2,204,134
(6,748,094) 
(11,149,172) 

(5,268,258) 
30,950,461
(4,341,595) 
26,608,866
21,340,608

115,706
3,159,241
24,615,555

IFRIC 23—Uncertainty over Income Tax Treatments

Applies to taxes within the scope of IAS 12, which governs situations when there is uncertainty over the tax treatment adopted by the 
Company with respect to: (i) whether an entity should assess uncertain tax treatments separately; (ii) what estimates an entity should 
make about the examination of tax treatments by tax authorities, (iii) how an entity determines taxable income or tax loss, tax bases, 
unutilized tax loss carryforwards, and untimely tax credits; and (iv) how an entity considers changes in facts and circumstances. 

The Company, together with its legal advisors, reviewed this matter and concluded that there is no significant impact to the Company’s 
financial statements. 

F-37 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

(d.2) New standards and interpretations not yet adopted 

The new and revised standards and interpretations issued by the IASB that are effective in future reporting periods and that the 
Company decided not to early adopt are the following, effective for periods beginning on or after January 1, 2020: 

New and revised standards
IAS 1

IAS 8

IFRS 3

Presentation of Financial Statements
Accounting Policies, Changes in Accounting Estimates and Errors (Amendment—Definition 
of material)
Business Combinations (Revised—definition of business)
Conceptual framework revised for financial reports

Effective beginning on or after:
January 1, 2020

January 1, 2020

January 1, 2020

The Company is assessing the impact of these changes on the accounting standards. 

3.

FINANCIAL INSTRUMENTS AND RISK ANALYSIS 

3.1.

Fair value measurement 

IFRS 13 defines fair value as the price for which an asset could be exchanged, or a liability settled, between knowledgeable, willing 
parties, in an arm’s length transaction on measurement date. The standard clarifies that the fair value must be based on the assumptions 
that market participants would consider in pricing an asset or a liability, and establishes a hierarchy that prioritizes the information used 
to build such assumptions. The fair value measurement hierarchy attaches more importance to available market inputs (i.e., observable 
data) and a less weight to inputs based on data without transparency (i.e., unobservable data). Additionally, the standard requires that an 
entity consider all nonperformance risk aspects, including the entity’s credit, when measuring the fair value of a liability. 

IFRS 7 establishes a three-level hierarchy to measure and disclose fair value. The classification of an instrument in the fair value 
measurement hierarchy is based on the lowest level of input significant for its measurement. We present below a description of the 
three-level hierarchy: 

Level 1—inputs consist of prices quoted (unadjusted) in active markets for identical assets or liabilities to which the entity has access 
on measurement date; 

Level 2—inputs are different from prices quoted in active markets used in Level 1 and consist of directly or indirectly observable inputs 
for the asset or liability. Level 2 inputs include quoted prices for similar assets or liabilities in active markets, quoted prices for identical 
assets or liabilities in markets that are not active; or inputs that are observable for the asset or liability or that can support the observed 
market inputs by correlation or otherwise for substantially the entire asset or liability. 

Level 3—inputs used to measure an asset or liability are not based on observable market variables. These inputs represent 
management’s best estimates and are generally measured using pricing models, discounted cash flows, or similar methodologies that 
require significant judgment or estimate. 

The Company and its subsidiaries have measured their financial assets and financial liabilities at their market or actual realizable values 
(fair value) using available market inputs and valuation techniques appropriate for each situation. The interpretation of market inputs for 
the selection of such techniques requires considerable judgment and the preparation of estimates to obtain an amount considered 
appropriate for each situation. Accordingly, the estimates presented may not necessarily be indicative of the amounts that could be 
obtained in an active market. The use of different assumptions for the calculation of the fair value may have a material impact on the 
amounts obtained. 

F-38 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

As a result of the implementation of the measures approved on the Plan ratified on January 8, 2018 and the related accounting 
recognition in calendar year 2018, some financial liabilities classified at amortized cost were remeasured at their fair values as at the 
date of the novation of these financial liabilities and recognized at amortized cost in the subsequent measurement, pursuant to the 
accounting guidance of IFRS 9. 

The carrying amounts and the estimated fair values of our main financial assets and financial liabilities as at December 31, 2019 and 
2018 are summarized as follows: 

Assets
Cash and banks
Cash equivalents
Cash investments
Accounts receivable (i)
Dividends and interest on capital
Financial asset at fair value
Held-for-sale assets
Held-for-sale financial asset (Note 31)
Dividends receivable (Note 31)

Liabilities
Trade payables (i)
Derivative financial instruments
Borrowings and financing (ii)
Borrowings and financing
Public debentures
Senior Notes
Dividends and interest on capital
Licenses and concessions payable (iii)
Tax refinancing program (iii)
Leases payable (iv)

2019

2018

Accounting
measurement

Carrying
amount
575,863
Fair value
1,506,082
Fair value
Fair value
217,792
Amortized cost 6,334,526
Amortized cost
426
40,689
Fair value

Fair value
575,863
1,506,082
217,792
6,334,526
426
40,689

Carrying
amount
287,491
4,097,838
238,962
6,516,555

Fair value
287,491
4,097,838
238,962
6,516,555

Fair value
1,474,699
Amortized cost 2,435,014

1,474,699
2,435,014

1,843,778
2,566,935

1,843,778
2,566,935

Amortized cost 8,887,367
1,152
Fair value

8,887,367
1,152

8,818,870

8,818,870

Amortized cost 8,354,777
Amortized cost 3,652,353
Amortized cost 6,219,619
Amortized cost
5,731
58,582
Amortized cost
Amortized cost
417,503
Amortized cost 8,150,026

8,354,777
3,652,353
6,565,782
5,731
58,582
417,503
8,150,026

7,140,960
3,103,106
6,205,840
6,168
85,619
553,206

7,140,960
3,103,106
6,937,764
6,168
85,619
553,206

For the closing of the year ended December 31, 2019: 

(i)

(ii)

The balances of accounts receivables have near terms and, therefore, they are not adjusted to fair value. The balances of 
trade receivables, subject to the judicial reorganization, were adjusted to their fair value, at the date of the novation of the 
liabilities and are represented by the amounts that are expected that the obligations are discharged (Note 18). 

The balance of the borrowings and financing with the BNDES, Local Banks, and ECAs correspond to exclusive markets, 
and the fair value of these instruments is similar to their carrying amounts. The balances of borrowings and financing refers 
to the bonds issued in the international market, for which is there is a secondary market, and their fair values differ from 
their carrying amounts. 

(iii)

The licenses and concessions payable and the tax refinancing program are stated at the amounts that these obligations are 
expected to be discharged and are not adjusted to fair value. 

(iv)

The leases payable are represented by the amounts that the obligations are expected to be settled, adjusted at present value. 

F-39 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

The levels of the financial assets, cash and cash equivalents and cash investments, held-for-sale assets, and derivative financial 
instruments at fair value as at December 31, 2019 and 2018 are as follows: 

Assets
Cash and banks
Cash equivalents
Cash investments
Held-for-sale financial asset
Liabilities
Derivative financial instruments

Fair value
measurement
hierarchy

Fair value

2019

2018

Level 1
Level 1
Level 1
Level 3

Level 2

575,863
1,506,082
217,792
1,474,699

287,491
4,097,838
238,962
1,843,778

1,152

There were no transfers between levels in the years ended December 31, 2019 and 2018. 

The Company and its subsidiaries have measured their financial assets and financial liabilities at their market or actual realizable values 
(fair value) using available market inputs and valuation techniques appropriate for each situation, as follows: 

(a)

Cash, cash equivalents and cash investments 

Foreign currency-denominated cash equivalents and cash investments are basically kept in checking deposits denominated in euro and 
US dollars and, to a lesser extent, in euros. 

The fair value of securities traded in active markets is equivalent to the amount of the last closing quotation available at the end of the 
year, multiplied by the number of outstanding securities. 

For the remaining contracts, the Company carries out an analysis comparing the current contractual terms and conditions with the terms 
and conditions effective for the contract when they were originated. 
When terms and conditions are dissimilar, fair value is calculated by discounting future cash flows at the market rates prevailing at the 
end of the year, and when similar, fair value is similar to the carrying amount on the reporting date. 

(b) Held-for-sale assets 

Represents the indirect interest held by PT Ventures in the dividends receivable and the fair value of the financial investment in Unitel, 
both classified as held for sale. The assets from the investment held in PT Ventures are measured substantially at the fair value of the 
investment for sale, which occurred on January 23, 2020. See Notes 31 and 33 for further information. 

(c)

Derivative financial instruments 

The Company conducts derivative transactions to manage certain market risks, mainly the foreign exchange risk. At the closing date of 
for the year ended December 31, 2019, these instruments include Non-deliverable Forward (NDF) contracts. The Company does not use 
derivatives for any purposes other than hedging against these risks. 

The method used to calculate the fair value of the derivative instruments contracted throughout the year was the future cash flows 
method associated to each contracted instrument, discounted using the market rates prevailing at the reporting date. 

F-40 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

3.2.

Financial risk management 

The Company’s and its subsidiaries’ activities expose them to several financial risks, such as: market risk (including currency 
fluctuation risk, interest rate risk on fair value, interest rate risk on cash flows), credit risk, and liquidity risk. According to their nature, 
financial instruments may involve known or unknown risks, and it is important to assess to the best judgment the potential of these 
risks. The Company and its subsidiaries may use derivative financial instruments to mitigate certain exposures to these risks. 

The Company’s risk management process is a three-step process, taking into account its consolidated structure: strategic, tactical, and 
operational. At the strategic level, the Company’s executive committee agrees with the Board of Directors the risk guidelines to be 
followed. A Financial Risk Management Committee is responsible for overseeing and ensuring that Oi comply with the existing 
policies. At the operating level, risk management is carried out by the Company’s treasury officer, in accordance with the policies 
approved by the Board of Directors. 

The Financial Risk Management Committee meets on a monthly basis and currently consists of the Chief Finance Officer, the 
Regulation, Wholesale and International Affairs Officer, the Legal Tax Officer, the Chief Controller, the Investor Relations Officer, and 
the Treasury Officer. 

The Hedging and Cash Investments Policies, approved by the Board of Directors, document the management of exposures to market 
risk factors generated by the financial transactions of the Oi Group companies. 

In the aftermath of the approval of the JRP, based on the measured new risk factors, the Company approved with the Board of Directors 
a new strategy to the Board of Directors to mitigate the risks arising on the foreign exchange exposure of its financial liabilities, as is 
ready to implement it as from this point in time. In line with the Hedging Policy pillars, the strategy is focused on the preservation of 
the Company’s cash flows, maintaining its liquidity, and complying with the financial covenants. 

3.2.1. Market risk 

(a)

Foreign exchange risk 

Financial assets 

The Company is not exposed to any material foreign exchange risk involving foreign currency-denominated financial assets as at 
December 31, 2019, except with regard to the assets held for sale, for which the Company does not enter into any currency hedging 
transaction. 

Financial liabilities 

The Company and its subsidiaries have foreign currency-denominated or foreign currency-indexed borrowings and financing. The risk 
associated with these liabilities is related to the possibility of fluctuations in foreign exchange rates that could increase the balance of 
such liabilities. The Company’s and its subsidiaries’ borrowings and financing exposed to this risk represent approximately 52.3% of 
total liabilities from borrowings and financing (2018 – 53.6%), less the contracted currency hedging transactions. To minimize this type 
of risk, the Company entered into currency hedges with financial institutions for part of the foreign currency-denominated interest 
payments made in 2019. The Company hedged 67% of its total dollar-denominated debt service in 2019 through hedging transactions in 
the form of currency forwards and foreign currency-denominated cash investments. At the end of December 2019, approximately 32% 
of the US dollar-denominated debt for 2020 was hedged by cash in US dollars (natural hedge). Additionally, the Company hedged part 
of the Company’s US dollar-denominated operating expenses. 

F-41 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

The currency hedging percentage for purposes of covenant compliance and the financial expenses of the existing borrowings and 
financing, including the impacts of changes in foreign exchange rates on the fair value adjustment gain, is 50.1%. 

Foreign currency-denominated financial assets and financial liabilities are presented in the balance sheet as follows: 

Financial assets
Cash and banks
Cash equivalents
Held-for-sale assets

Held-for-sale financial asset
Dividends receivable

Financial liabilities
Borrowings and financing (Note 20)
Derivative financial instruments

The amounts of the derivative financial instruments are summarized as follows: 

2019

2018

Carrying
amount

Fair value

Carrying
amount

Fair value

400,874
1,096

400,874
1,096

70,116
154,514

70,116
154,514

1,474,699
2,435,014

1,474,699
2,435,014

1,843,778
2,566,935

1,843,778
2,566,935

9,521,291
1,152

9,521,291
1,152

8,816,766

9,548,690

Derivatives designated for hedge accounting

USD/R$ Non-deliverable forwards (NDF)

Notional (US$)
17,000.00

Maturity (years)
< 1 year

Fair value
Amounts
(payable)/receivable
2019

(1,152) 

At yearend, the main hedging transactions conducted with financial institutions with the objective minimizing the foreign exchange risk 
co cambial are as follows: 

Non-deliverable Forward (NDF) contracts 

US$/R$: Refer to future dollar purchase transactions using NDFs to hedge against the depreciation of the Brazilian real against the US 
dollar. The key strategy for these contracts is to eliminate foreign exchange differences during the contract period, mitigating 
unfavorable changes in foreign exchange rates on dollar-denominated debts or operating expenses. 

As at December 31, 2019, the Company recognized as result of derivative transactions the amounts shown below: 

Forward currency transaction – financial results
Forward currency transaction – operating results
Total

2019
55,025
17,088
72,113

The movements in foreign exchange hedges designated for hedge accounting were recognized in other comprehensive income. 

Table of movements in hedge accounting effects in other comprehensive income

Balance at 12/31/2018
Results of designated hedges
Amortization of hedges to profit or loss
Balance at 12/31/2019

11,901
(13,053) 
(1,152)

F-42 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Foreign exchange risk sensitivity analysis 

As at December 31, 2019, management estimated the depreciation scenarios of the Brazilian real in relation to other currencies, at the 
end of the reporting period. 

The rates used for the probable scenario were the rates prevailing at the end of December 2019. The probable rates were then 
depreciated by 25% and 50% and used as benchmark for the possible and remote scenarios, respectively. 

Description
Probable scenario
U.S. dollar
Euro

Possible scenario

U.S. dollar
Euro
Remote scenario
U.S. dollar
Euro

Rate

2019

Depreciation

4.0307
4.5305

5.0384
5.6631

6.0461
6.7958

0%
0%

25%
25%

50%
50%

The impacts of foreign exchange exposure on the foreign currency-denominated debt, considering offshore derivatives and cash, in the 
sensitivity scenarios estimated by the Company, are shown in the table below: 

Description
US dollar debts
US dollar cash
Euro debt
Euro cash
Fair value adjustment
Total assets/liabilities indexed to exchange fluctuation
Total (gain) loss

Individual risk
Dollar appreciation
Dollar depreciation
Euro appreciation
Euro depreciation
Dollar/euro depreciation

Probable
scenario
15,594,278

(283,409) 
2,711,459
(112,796) 
(8,772,305) 
9,137,227

2019
Possible
scenario
19,492,848

(354,261) 
3,389,323
(140,995) 
(10,965,381) 
11,421,534
2,284,307

Remote
scenario
23,391,418

(425,113) 
4,067,188
(169,194) 
(13,158,458) 
13,705,841
4,568,614

(b)

Interest rate risk 

Financial assets 

Cash equivalents and cash investments in local currency are substantially maintained in financial investment funds exclusively managed 
for the Company and its subsidiaries, and investments in private securities issued by prime financial institutions. 

The interest rate risk linked to these assets arises from the possibility of decreases in these rates and consequent decrease in the return 
on these assets. 

F-43 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Financial liabilities 

The Company and its subsidiaries have borrowings and financing subject to floating interest rates, based on the Long-term Interest Rate 
(TJLP), the CDI, or the Benchmark Rate in the case of real-denominated debt as at December 31, 2019. After the approval of the JRP, 
the Company does not have borrowings and financing subject to foreign currency-denominated floating interest rate. 

As at December 31, 2019, approximately 47.5% (46.0% at December 31, 2018) of the incurred debt was subject to floating interest 
rates. The most material exposure of Company’s and its subsidiaries’ debt after is to CDI. Therefore, a continued increase in this 
interest rate would have an adverse impact on future interest payments. 

These assets and liabilities are presented in the balance sheet as follows: 

Financial assets
Cash equivalents
Cash investments
Financial liabilities
Borrowings and financing (Note 20)

2019

2018

Carrying
amount

Market
value

Carrying
amount

Market
value

1,504,986
217,792

1,504,986
217,792

3,943,324
238,962

3,943,324
238,962

8,705,458

8,705,458

7,633,140

7,633,140

Interest rate fluctuation risk sensitivity analysis 

The Company is exposed to interest rate risk on its cash and cash equivalents and its indebtedness. The interest rate risk on the 
indebtedness is from the portion of the indebtedness having a variable interest rate. Changes in the interest rates could impact the 
amount of interest that the Company is required to pay or receive. 

Management believes that the most material risk related to interest rate fluctuations arises from its liabilities pegged to the CDI and 
TJLP. This risk is associated to an increase in those rates. The TJLP rate remained stable at 7.0% p.a. from April 1, 2017 to 
December 31, 2017. Beginning January 1, 2018, the TJLP was being successively reduced: 6.75% per year up to March 2018, 6.6% per 
year from April to June 2018, and 6.56% from July to September 2018. In turn, from October to December 2018 this rate was increased 
to 6.98% per year, it was increased to 7.03%, from January to March 2019, to 7.03%, and reduced again from April to June to 6.26%, 
from July to September to 5.95%, and from October to December to 5.57%. At the end of the quarter the National Monetary Council 
decided to reduce this rate again to 5.09% per year, effective for January-March 2020. 

Management estimated the fluctuation scenarios of the rates CDI and TJLP as at December 31, 2019. The rates used for the probable 
scenario were the rates prevailing at the end of the reporting year. 

These rates have been stressed by 25% and 50%, and used as benchmark for the possible and remote scenarios. 

Probable scenario

CDI
4.59%

TJLP
5.57%

2019
Interest rate scenarios
Possible scenario

CDI
5.74%

TJLP
6.96%

Remote scenario

CDI
6.89%

TJLP
8.36%

Such sensitivity analysis considers payment outflows in future dates. Thus, the aggregate of the amounts for each scenario is not 
equivalent to the fair values, or even the fair values of these liabilities. 

F-44 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

The impacts of exposure to interest rates, in the sensitivity scenarios estimated by the Company, are shown in the table below: 

Description
Debt pegged to CDI
Debt pegged to TJLP
Total assets/liabilities pegged to the interest rate
Total (gain) loss

3.2.2. Credit risk 

Individual risk
CDI increase
TJLP increase

Probable scenario
4,601,044
3,221,576
7,822,620

2019
Possible scenario
5,330,277
4,232,356
9,562,633
1,740,013

Remote scenario
6,583,653
4,972,246
11,555,899
3,733,279

The concentration of credit risk associated to trade receivables is immaterial due to the diversification of the portfolio. Doubtful 
receivables are adequately covered by an allowance for doubtful accounts. 

Transactions with financial institutions (cash investments and borrowings and financing) are made with prime entities, avoiding the 
concentration risk. The credit risk of financial investments is assessed by setting caps for investment in the counterparts, taking into 
consideration the ratings released by the main international risk rating agencies for each one of such counterparts. As at December 31, 
2019, approximately 80.92% of the consolidated cash investments were made with counterparties with an AAA, AA, A, and sovereign 
risk rating. 

3.2.3. Liquidity risk 

The liquidity risk also arises from the possibility of the Company being unable to discharge its liabilities on maturity dates and obtain 
cash due to market liquidity restrictions. Management uses its resources mainly to fund capital expenditures incurred on the expansion 
and upgrading of the network, invest in new businesses. 

The Company’s management monitors the continual forecasts of the liquidity requirements to ensure that the company has sufficient 
cash to meet its operating needs and fund capital expenditure to modernize and expand its network. 

At the beginning of 2019, Oi completed the capital increase provided for in the JRP. With this increase, the Company received 
R$4.0 billion, which were allocated to the incremental CAPEX Plan, directed to the expansion of the mobile and fixed infrastructure, 
while focused primarily on the fiber optics project. In addition to the capital increase, to finance the incremental CAPEX associated to 
the Strategic Plan, the Company plans to divest unessential and release cash through non-operating event such as, for example, tax 
credits. Added to this debt is the issue of up to R$2.5 billion in simple, nonconvertible debentures by Oi Móvel, a prepetition financing 
line, in the form of DIP Financing, in line with the provisions of Clause 5.3 of the Company’s PRJ. 

Capital management 

The Company seeks to manage its equity structure according to best market practices. 

The objective of the Company’s capital management strategy is to ensure that liquidity levels and financial leverage allow the sustained 
growth of the Group, the compliance with the strategic investment plan, and generation of returns to our shareholders. 

We may change our capital structure, according to existing economic and financial conditions, to optimize our financial leverage and 
debt management. 

The indicators used to measure capital structure management are: gross debt to accumulated twelve-month EBITDA (earnings before 
interest (financial income and expenses), taxes, depreciation, and amortization), and the interest coverage ratio, as shown below: 

Goss debt-to-EBITDA
Interest coverage ratio (*)

(*) Measure the Company’s capacity to cover its future interest obligations. 

between 2x and 4.0x
higher than 1.75

F-45 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

3.2.4. Risk of accelerated maturity of borrowings and financing 

Any default event in some debt instruments of the Company and its subsidiaries might result in accelerated maturity of other 
borrowings and financing. Currently, the Company does not anticipate any risk of default on any of its regular cash obligations. 

The risk of accelerated maturity arising from noncompliance of financial covenants associated to the debt was mitigated through a 
waiver that prevents acceleration due to failure to comply with certain covenants in first quarter of 2020. For further detail, see Note 20, 
in the section ‘Covenants’. 

4.

NET OPERATING REVENUE 

Gross operating revenue
Deductions from gross revenue

Taxes
Other deductions

Net operating revenue

5.

REVENUE AND EXPENSES BY NATURE 

Operating expenses by nature
Third-party services
Depreciation and amortization
Rentals and Insurance (i)
Personnel
Network maintenance service
Interconnection
Provision for contingencies
Expected credit losses
Advertising and marketing
Handset and other costs
Impairment gain (loss) (ii)
Taxes and other expenses
Other operating income (expenses), net (iii)
Total operating expenses
Operating expenses by function
Cost of sales and/or services
Selling expenses
General and administrative expenses
Other operating income
Other operating expenses
Total operating expenses by function

2019
27,218,787
(7,082,604) 
(5,641,876) 
(1,440,728) 
20,136,183

2018
30,426,548
(8,366,534) 
(6,725,356) 
(1,641,178) 
22,060,014

2017
36,338,432
(12,548,778) 
(7,707,961) 
(4,840,817) 
23,789,654

December 31,
2019

December 31,
2018

December 31,
2017

(6,030,542) 
(6,873,945) 
(2,575,862) 
(2,528,823) 
(1,014,432) 
(487,413) 
(216,438) 
(489,396) 
(497,278) 
(170,860) 
(2,111,022) 
(110,568) 
(6,974) 
(23,113,553) 

(5,924,556) 
(5,811,123) 
(4,200,212) 
(2,594,464) 
(1,104,015) 
(658,068) 
(202,268) 
(697,324) 
(382,091) 
(196,347) 
(291,758) 
(249,688) 
(5,016,358) 
(27,328,272) 

(6,221,058) 
(5,109,292) 
(4,162,659) 
(2,791,331) 
(1,251,511) 
(778,083) 
(469,440) 
(691,807) 
(413,580) 
(223,335) 
4,747,141
(542,832) 
(8,242,895) 
(26,150,682) 

(15,314,814) 
(3,547,684) 
(2,782,300) 
4,527,710
(5,996,465) 
(23,113,553) 

(16,179,100) 
(3,853,002) 
(2,738,718) 
2,204,134
(6,761,586) 
(27,328,272) 

(15,668,653) 
(4,102,556) 
(3,136,808) 
1,985,101
(5,227,766) 
(26,150,682) 

(i)
(ii)

(iii)

The semiannual comparison was impacted by the adoption of IFRS 16—Leases beginning January 1, 2019 (Note 2(d)). 
As required by IAS 36, the Company conducts annually an impairment test of its assets with finite useful lives and recognizes an impairment loss related to the 
expected future profitability of such assets. The Company took into consideration in its assumptions for the 2019 impairment test, among other aspects, the 
Strategic Plan disclosed in July 2019. The plan rests on transformation actions, focused on improving operational and financial performance (see Note 17). 
In 2019, refers primarily to: (a) the recognition of other income from PIS and COFINS credits arising on the deduction of ICMS from PIS and COFINS tax base, 
as well as the recovery of unduly paid amounts on that tax base, as ruled in the final and unappealable court decision issued in March and September 2019, 
amounting to R$1,517,919 (Note 11) and (b) the recognition of expenses on the provision related to an onerous contract for the supply of satellite capacity, 
amounting to R$1,230,820 (Note 25), and (c) recognition of expenses related to the derecognition arising from the reconciliation of prior periods’ tax credits and 
incentives, which are not expected to be realized, amounting to R$167,395. In 2018 refers basically to: (a) expenses on the provision related to the recognition of 
the onerous contract for the provision of submarine cable capacity, amounting to R$4,883,620; and (b) recognition of income from the reversal of the provision for 
the contingency, amounting to R$109,242, arising from the reprocessing of the provision estimation model taking into account the new profile and history of 
discontinuation of lawsuits in the context of the approval and ratification of the JRP. In 2017, R$6,482,485 refer main to the additional provision arising from the 
review of the calculations of the provision for contingencies related administrative proceedings and lawsuits involving ANATEL, talking into accounting the 
publication of the decision that grants the judicial reorganization in February 5, 2018. 

F-46 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

6.

FINANCIAL INCOME (EXPENSES) 

Financial income
Fair value adjustment (i)
Monetary correction and foreign exchange differences on the fair value adjustment
Gain on the restructuring of third-party borrowings (ii)
Interest on and monetary correction to other assets (iii)
Income from cash investments
Exchange differences on translating foreign cash investments
Reversal of interest and other income (iv)
Total
Financial expenses and other charges

a)  Borrowing and financing costs

Recognition of fair value adjustment
Monetary correction to and exchange losses on third-party borrowings (v)
Interest on borrowings from third parties (vi)
Interest on debentures (vi)

Subtotal:
b)  Other charges

Interest on leases
Gain (loss) on cash investments classified as held for sale
Tax on transactions and bank fees
Interest on, monetary correction to, and foreign exchange differences on other liabilities 

(vii)

Monetary correction to (provisions)/reversals (viii)
Interest on taxes in installments—tax financing program
Derivative transactions
Other expenses (ix)
Subtotal:

Total
Financial income (expenses)

2019

2018

2017

48,756
334,269

1,922,176
238,828
(52,013) 
170,447
2,662,463

13,290,262
1,398,594
11,054,800
808,764
316,880
1,329
4,079,832
30,950,461

4,873,000

1,049,923
702,171
11,105
500,260
7,136,459

(910,491) 
(640,068) 
(1,295,545) 
(322,218) 
(3,168,322) 

(760,197) 
(2,493,618) 
1,299,094
493,833
(1,460,888) 

(2,920,455) 
(3,122,166) 
(472,173) 
(6,514,794) 

(948,973) 
(237,593) 
(456,579) 

292,700
(870,488) 

(267,008) 
(512,003) 

(1,251,215) 
(226,870) 
(28,079) 

(1,854,304) 
(1,620,378) 
(16,159) 
55,025
(524,898) 
(5,603,859) 
(8,772,181) 
(6,109,718)  26,608,866

(796,755) 
(2,880,707) 
(4,341,595) 

(1,553,746) 
(674,668) 
(27,294) 

(783,458) 
(3,818,177) 
(10,332,971) 
(3,196,512) 

(i)

(ii)
(iii)

(iv)

(v)
(vi)

(vii)

(viii)

(ix)

In 2018, refers to the recognition of the fair value of third-party borrowings and financing arising from the impacts of the ratification of the JRP. In 2017, refers 
to the adjustment to present value arising from the revision of the calculations of the provision for contingencies related to administrative proceedings and 
lawsuits involving ANATEL, taking into account the best estimate of future cash outflows based on the payment methods prescribed in the JRP. 
In 2018, refers basically to the positive impact of the novation of the debt represented by the qualified Senior Notes, calculated pursuant to the JRP. 
In 2019, refers to the accounting recognition amounting R$2,100 million related to the monetary correction to PIS and COFINS credits arising from the 
deduction of ICMS from the tax base of PIS and COFINS, as well as the recovery of unduly paid amounts as PIS and COFINS, under a final and unappealable 
court decision reached in March and September 2019, as described in Note 11. 
In 2018, represented mainly by the reversal of the interest expenses on debt included in the JRP, adjusted in the period prior to the ratification of the Plan 
amounting to R$3,013 million and adjustment of trade payables and default payment to fair value amounting to R$877 million. 
In 2018, includes R$555 million related to the modification gain associated to the novation of debts arising on the Senior Notes. 
In 2018, represented mainly by the reversal of interest on the debt included in the JRP amounting to R$3,115 million and interest expenses on novated debt and 
debentures totaling R$167 million. 
This line item includes interest related to the present value adjustment associated with the liabilities of onerous contracts and trade payables subject to the Judicial 
Reorganization. 
In 2019, includes the impact arising on the review of the provision estimate calculation methodology of the labor and civil contingencies, supported by the loss 
risk assessment made by the Company’s legal advisors. The Company recognized new provision for labor and civil contingencies, during 2019, related to the 
review of the provision estimate calculation methodology, and part of the amount was recognized in financial expenses due to monetary corrections in 
compliance with the Law applicable for Labor and Civil proceedings. 
Represented mainly by financial banking fees and commissions. 

F-47 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

7.

INCOME TAX AND SOCIAL CONTRIBUTION 

Income taxes encompass the income tax and the social contribution. The income tax rate is 25% and the social contribution rate is 9%, 
generating aggregate nominal tax rate of 34%. 
The provision for income tax and social contribution is broken down as follows: 

Income tax and social contribution

Current taxes
Deferred taxes (Note 10)

Total

Pre-tax profit (loss)
Income tax and social contribution
Income tax and social contribution on taxed income
Equity in investees
Tax incentives (basically, operating profit) (i)
Permanent deductions (add-backs) (ii)
Reversal of (Allowance for) impairment losses on deferred tax assets (iii)
Tax effects of deferred tax assets of foreign subsidiaries (iv)
Income tax and social contribution effect on profit or loss

2019

2018

2017

115,706
(77,060) 
69,041
3,159,241
(8,019)  3,274,947

(906,080) 
(192,542) 
(1,098,622) 

2019

2018

(9,087,088)  21,340,608

2017
(5,557,540) 

3,089,610

(7,255,807) 
(4,587) 
3,068
(312,512)  13,285,260

(1,759) 
1,263

(2,474,232) 
(310,389) 
(8,019) 

(2,757,044) 

4,057
3,274,947

1,889,564

(147) 

14,008
148,424
(2,717,564) 
(432,907) 
(1,098,622) 

(i)
(ii)

Refers basically to the exploration profit recognized in the profit or loss of subsidiary Oi Móvel pursuant to Law 11638/2007. 
In 2019, the tax effects from permanent add-backs are represented mainly by the recognition of the fair value adjustment to the restructured liabilities included in 
the JRP. In 2018 the main tax effects from permanent deductions arising from the recognition of the restructuring of the liabilities included in the JRP. 

(iii) Refers to the reversal (recognition) of the allowance for the realizable value (impairment) of deferred tax assets (Note 10). 
(iv) Refers to the effects of unrecognized deferred tax assets held by foreign subsidiaries that do not have a history of profitability and/or an expectation to generate 

taxable income. 

F-48 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

8.

CASH, CASH EQUIVALENTS AND SHORT-TERM INVESTMENTS 

Cash investments made by the Company and its subsidiaries in the years ended December 31, 2019 and 2018 are measured at their fair 
values. 

(a)

Cash and cash equivalents 

Cash and banks
Cash equivalents
Total

Repurchase agreements(i)
Certificated of Bank Deposit (CDB)
Private securities(ii)
Time deposits
Other
Cash equivalents

(b) Short-term and long-term investments 

Private securities(iii)
Government securities
Total
Current
Non-current

2019
575,863
1,506,082
2,081,945

2018
287,491
4,097,838
4,385,329

2019
1,192,708
173,854
134,818
1,096
3,606
1,506,082

2018
2,742,731
301,632
895,073
154,514
3,888
4,097,838

2019
196,203
21,589
217,792
183,850
33,942

2018
213,653
25,309
238,962
201,975
36,987

(i)

Represented mainly by exclusive investment funds composed by Government Securities with yield pegged to the SELIC rate. The portfolio is preferably allocated 
to highly liquid spot market instruments for all investments. 
Represented mainly by financial treasury bills from private banks with remuneration linked to CDI rate and immediate liquidity. 

(ii)
(iii) Represented mainly by the investments with yield pegged to the SELIC and CDB rates. 

The Company and its subsidiaries hold cash investments in Brazil and abroad for the purpose of earning interest on cash, benchmarked 
to CDI in Brazil, LIBOR for the US dollar-denominated portion, and EURIBOR for the euro-denominated portion. 

F-49 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

9.

ACCOUNTS RECEIVABLE 

Billed services
Unbilled services
Handheld devices, accessories, and other assets
Subtotal
Expected losses on trade receivables
Total

The aging list of trade receivables is as follows: 

Current

Past-due up to 60 days
Past-due from 61 to 90 days
Past-due from 91 to 120 days
Past-due from 121 to 150 days
Over 150 days past-due

Total

The movements in expected credit losses on trade receivables are as follows: 

Balance at January 1, 2018
Expected losses on trade receivables
Trade receivables written off as uncollectible
IFRS 9 adoption (*)
Balance at December 31, 2018
Expected losses on trade receivables
Trade receivables written off as uncollectible
Balance at December 31, 2019

(*)

Impact of the first-time recognition, at January 1, 2018, of IFRS 9 as a contra entry to Accumulated losses in Shareholders’ equity. 

F-50 

2019
5,910,643
842,726
354,928
7,108,297
(773,771) 
6,334,526

2018
5,699,817
984,062
619,821
7,303,700
(787,145) 
6,516,555

2019
5,118,874
527,459
104,694
99,299
83,083
1,174,888
7,108,297

2018
5,167,408
672,673
131,798
132,562
104,628
1,094,631
7,303,700

(547,485) 
(843,681) 
976,998
(372,977) 
(787,145) 
(488,269) 
501,643
(773,771) 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

10.

RECOVERABLE INCOME TAX AND DEFERRED TAXES ASSETS 

Current recoverable taxes
Recoverable income tax (IRPJ) (i)
Recoverable social contribution (CSLL) (i)
IRRF/CSLL—withholding income taxes (ii)
Total current
Deferred recoverable taxes
Income tax and social contribution on temporary differences1
Total non-current

Current taxes payable
Income tax payable
Social contribution payable
Total current

ASSETS

2019

2018

209,513
81,215
251,998
542,726

287,472
91,996
241,778
621,246

99,175
99,175

23,050
23,050

LIABILITIES
2018
2019

54,358
12,296
66,654

21,628
5,398
27,026

See movements table below 
(i)
(ii)

Refer mainly to prepaid income tax and social contribution that will be offset against federal taxes payable in the future. 
Refer to withholding income tax (IRRF) credits on cash investments, derivatives, intragroup loans, government entities, and other amounts that are used as 
deductions from income tax payable for the years, and social contribution withheld at source on services provided to government agencies. 

F-51 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Movements in deferred income tax and social contribution 

Deferred tax assets arising on:
Temporary differences
Provisions
Provisions for suspended taxes
Provisions for pension funds and impacts of (IAS 

19 R)

Expected losses on trade receivables
Profit sharing
Foreign exchange differences
Merged goodwill (i)
Other temporary add-backs and deductions
Onerous obligation
Deferred taxes on temporary differences 
CSLL tax loss carryforwards
Total deferred tax assets
Deferred tax liabilities
Temporary differences and income tax and social 

contribution of goodwill (ii)
Allowance for impairment loss (iii)
Total deferred tax assets (liabilities)

Balance at
December 31, 2018

Recognized
in deferred
tax benefit/
expenses

Recognized
directly in
equity

Add-backs/
Offsets

Balance at
December 31, 2019

1,244,246
29,555

(68,999) 
134,999

(14,095) 
478,827
94,504
1,403,193
1,690,508
177,085
1,527,924
6,631,747
13,703,529
20,335,276

(3,341) 
(46,407) 
(13,185) 
333,740
(278,759) 
773,610
449,900
1,281,558
1,033,425
2,314,983

3,331

2,557

5,888
25,095
30,983

(2,532,682) 
(17,779,544) 

23,050

235,338
(2,474,234) 
76,087(*)

(30,983) 

1,175,247
164,554

(14,105) 
432,420
81,319
1,736,933
1,411,749
953,252
1,977,824
7,919,193
14,762,087
22,681,280

(2,297,344) 
(20,284,761) 

99,175

38
38

38

(*)
(i)

The expenses on deferred taxes disclosed in Note 6 include R$7,046 in deferred taxes of foreign operations classified as held-for-sale assets. 
Refer to: (i) deferred income tax and social contribution assets calculated as tax benefit originating from the goodwill paid on acquisition of the Company and 
recognized by the merged companies in the course of 2009. The realization of the tax credit arises from the amortization of the goodwill balance based on the 
STFC license and in the appreciation of property, plant and equipment, the utilization of which is estimated to occur through 2025, and (ii) deferred income tax and 
social contribution assets originating from the goodwill paid on the acquisition of interests in the Company in 2008-2011, recognized by the companies merged 
with and into Telemar Participações S.A. (“TmarPart”) and by TmarPart merged with and into the Company on September 1, 2015, which was based on the 
Company’s expected future profitability and the amortization of which is estimated to occur through 2025. 
Refers basically to the tax effects on the appreciation of property, plant and equipment and intangible assets, merged from TmarPart. 

(ii)
(iii) The Company, based on the schedule of expected generation of future taxable income, supported by a technical feasibility study and the comparison with the 

estimate of the annual realization amount of asset and liability temporary differences, revised its deferred taxes recovery estimate and identified and recognized an 
allowance at recoverable amount. 
The stock of tax loss carryforwards in Brazil and foreign subsidiaries is approximately R$32,805,092 and R$14,433,424, and corresponds to R$11,153,731 and 
R$3,608,356 in deferred tax assets, respectively, which can be carried forward indefinitely and offset against taxes payable in the future. 

F-52 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

11. OTHER TAXES 

Recoverable State VAT (ICMS) (i)
PIS and COFINS (ii)
Other
Total
Current
Non-current

State VAT (ICMS)
ICMS Convention No. 69/1998
PIS and COFINS (iii)
FUST/FUNTTEL/broadcasting fees (iv)
Other (v)
Total
Current
Non-current

ASSETS

2019
1,301,684
2,736,009
47,257
4,084,950
1,089,391
2,995,559

2018
1,240,353
215,860
63,015
1,519,228
803,252
715,976

LIABILITIES

2019
526,618
220,467
574,063
669,193
120,460
2,110,801
886,763
1,224,038

2018
556,693
34,113
235,319
655,022
181,437
1,662,584
1,033,868
628,716

(i)

(ii)

Recoverable ICMS arises mostly from prepaid taxes and credits claimed on purchases of property, plant and equipment, which can be offset against ICMS payable 
within 48 months, pursuant to Supplementary Law 102/2000. 
The Company and its subsidiaries filed legal proceedings to claim the right to deduct ICMS from the PIS and COFINS tax bases and the recovery of past unduly 
paid amounts, within the relevant statute of limitations. 
In 2019, the 1st and 2nd Region Federal Courts (Brasília and Rio de Janeiro) issued final and unappealable decisions favorable to the Company on two of the three 
main lawsuits of the Company relating to the discussion about the non-levy of PIS and COFINS on ICMS. 
These credits were cleared for offset by the Federal Revenue Service between May and October 2019 so that the Company has been using them to pay federal 
taxes due since June 2019. The total amount of the credit was approximately R$3 billion, added to the three lawsuits. 

(iii) Refers basically to the Social Integration Program Tax on Revenue (PIS) and Social Security Funding Tax on Revenue (COFINS) on revenue, financial income, 

and other income. 
The Company and its subsidiaries Telemar and Oi Móvel filed lawsuits to discuss the correct calculation of the contribution to the FUST and in the course of the 
lawsuits made escrow deposits to suspend its collection. These discussions are also being judged by higher courts and a possible transformation of the deposited 
amounts into definitive payments should not occur within two (2) years. 
Consisting primarily of monetary corrections to suspended taxes and withholding tax on intragroup loans and interest on capital. 

(iv)

(v)

F-53 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

12.

JUDICIAL DEPOSITS 

In some situations the Company makes, as ordered by courts or even at its own discretion to provide guarantees, judicial deposits to 
ensure the continuity of ongoing lawsuits. These judicial deposits can be required for lawsuits with a likelihood of loss, as assessed by 
the Company based on the opinion of its legal counselors, as probable, possible, or remote. The Company recognizes in current assets 
the expected amount to be redeemed from judicial deposits or to offset judicial deposits against the provision for contingencies in the 
next fiscal year. 

As set forth by relevant legislation, judicial deposits are adjusted for monetary correction. 

Civil
Tax
Labor
Subtotal:
Estimated loss (i)
Total
Current
Non-current

2019
5,027,848
2,301,986
883,125
8,212,959

(47,112) 

8,165,847
1,514,464
6,651,383

2018
5,849,978
2,337,508
1,197,144
9,384,630
(649,910) 
8,734,720
1,715,934
7,018,786

(i)

This amount represents the estimated loss of balances of judicial deposits, which are in the process of reconciliation with the obtained statements. 

13.

PREPAID EXPENSES 

Costs incurred on the performance of a contract (IFRS 15)
Advertising and publicity
Bank guarantee
Insurance
Contractual prepaid expenses
Other
Total
Current
Non-current

F-54 

2019
1,016,337
55,695
31,297
25,807

124,944
1,254,080
670,344
583,736

2018
912,538
135,049
40,690
48,865
47,771
81,590
1,266,503
743,953
522,550

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

14. OTHER ASSETS 

Advances to and amounts recoverable from suppliers
Amounts receivable from the sale of property, plant and equipment items
Amounts receivable
Advances to employees
Other
Total
Current
Non-current

15.

INVESTMENTS 

Joint arrangements
Investments in associates
Tax incentives, net of allowances for losses
Other investments
Total

Summary of the movements in investment balances 

Balance at January 1, 2018 
Share of results of investees 
Share of subsidiaries’ and associates’ equity in investees
Reclassification of equity in investees to held-for-sale assets
Other
Balance at December 31, 2018 
Share of results of investees 
Subsidiaries’ and associates’ share of other comprehensive income
Reclassification of equity in investees to held-for-sale assets
Other
Balance at December 31, 2019 

F-55 

2019
767,900
302,947
53,406
79,830
85,739
1,289,822
852,155
437,667

2018
621,376
305,155
202,834
69,635
131,532
1,330,532
1,079,670
250,862

2019
28,632
48,578
31,876
24,679
133,765

2018
31,488
44,124
31,876
10,352
117,840

136,510
(13,492) 
(2,270) 
5,491
(8,399) 

117,840

(5,174) 
2,469
3,514
15,116
133,765

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

16.

PROPERTY, PLANT AND EQUIPMENT 

Cost of PP&E (gross amount) 
Balance at January 1, 2018

Additions
Write-offs
Transfers

Balance at December 31, 2018
Initial adoption of IFRS 16
Contractual changes
Additions
Write-offs
Transfers
Transfer to held-for-sale assets
Reclassified from held-for-sale assets

Balance at December 31, 2019
Accumulated depreciation
Balance at January 1, 2018

Depreciation expenses
Write-offs
Transfers

Balance at December 31, 2018
Depreciation expenses
Write-offs
Transfers
Transfer to held-for-sale assets
Reclassified from held-for-sale assets

Balance at December 31, 2019
PP&E, net
Balance at December 31, 2018 
Balance at December 31, 2019
Annual depreciation rate (average)

Works in
progress

Automatic
switching
equipment

Transmission
and other
equipment (1)

Infrastructure

Buildings

Right of
use -
leases

3,434,113
5,117,872

(47,465) 
(5,152,907) 
3,351,613

20,008,955
487

68,518
20,077,960

59,082,061
383,088
(45,211) 

2,672,783
62,092,721

28,341,491
388,988
(601,087) 
2,214,139
30,343,531

4,471,481
10,721
(3,344) 
(15,168) 

4,463,690

6,870,257
(104,781) 
(7,958,762) 

135,576

226,022
(61,464) 

5,076,356

295,795
(1,059,118) 
2,463,974

(50,854) 

5,054

39,025
(271,292) 

8,167,932
520,809
283,494
(136,734) 

2,158,327

20,213,536

67,333,635

31,993,328

4,236,477

8,835,501

(18,648,010)
(292,524) 

(36) 
(18,940,570)
(271,449) 

85

(45,677,425)
(2,251,574) 
40,387

(151) 
(47,888,763)
(2,519,706) 
53,452

(565) 

(22,230,047)
(1,246,471) 
442,589

(353) 
(23,034,282)
(1,456,608) 
979,614

(2,758,012)
(90,348) 
215
33,570
(2,814,575)
(101,432) 

(787) 

16,267

776
189,198

(952,225) 
22,315

Other
assets

6,217,467
39,471
(3,403) 

212,635
6,466,170

96,435

(421) 

243,831

781
6,806,796

(5,253,427)
(407,396) 
1,921
(33,030) 
(5,691,932)
(247,836) 
(7,514) 
491

Total

121,555,568
5,940,627
(700,510) 

126,795,685
8,167,932
520,809
7,777,057
(1,362,518) 

(322,146) 

781
141,577,600

(94,566,921)
(4,288,313) 
485,112

(98,370,122)
(5,549,256) 
1,047,867

205,465

(19,211,934)

(50,355,582)

(23,495,796)

(2,726,033)

(929,910)

(720) 
(5,947,511)

(720) 
(102,666,766)

3,351,613
2,158,327

1,137,390
1,001,602
10%

14,203,958
16,978,053
12%

7,309,249
8,497,532
10%

1,649,115
1,510,444
9%

7,905,591
11%

774,238
859,285
15%

28,425,563
38,910,834

(1)

Transmission and other equipment include transmission and data communication equipment. 

Additional disclosures 

Pursuant to ANATEL’s concession agreements, the property, plant and equipment items of the Concessionaires that are indispensable 
for the provision of the Switched Fixed-line Telephony Services (“STFC”) provided for in said agreements are considered returnable 
assets. 

As at December 31, 2019, the residual balance of the Company’s returnable assets is R$9,048,877 (R$8,218,006 in 2018) and consists 
of assets and installations in progress, switching and transmission equipment, payphones, outside network equipment, power 
equipment, and systems and operation support equipment. 

In the year ended December 31, 2019, financial charges and transaction costs incurred on works in progress were capitalized at the 
average rate of 7% per year. 

F-56 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Movements in the rights of use—leases 

Balance January 1, 2019

Initial adoption of IFRS 16
Contractual changes
Additions
Write-offs

Balance at December 31, 2019
Accumulated depreciation
Balance at January 1, 2019
Depreciation expenses
Write-offs

Balance at December 31, 2019
Right of use, net
Balance at January 1, 2019
Balance at December 31, 2019

17.

INTANGIBLE ASSETS 

Cost of intangible assets (gross amount)
Balance at January 1, 2018

Additions
Write-offs
Transfers

Balance at December 31, 2018

Additions
Transfers

Balance at December 31, 2019
Accumulated amortization
Balance at January 1, 2018
Amortization expenses
Impairment loss expenses (see Note 5 (iii))

Balance at December 31, 2018
Amortization expenses
Transfers
Impairment loss expenses (see Note 5 (iii))

Balance at December 31, 2019
Intangible assets, net
Balance at December 31, 2018 
Balance at December 31, 2019
Annual amortization rate (average)

Towers 

Physical
space

Stores

Vehicles

Real
estate

Total

7,353,507
500,690
65,559
(35,836) 

7,883,920

521,523
6,614
29,008
(82,091) 
475,054

117,480
6,680
13,555
(8,701) 

129,014

93,615

174,455

(8,804) 

259,266

81,807
6,825
917
(1,302) 
88,247

8,167,932
520,809
283,494
(136,734) 
8,835,501

(737,439) 
13,176
(724,263)

(92,896) 
3,967
(88,929)

(31,456) 
1,580
(29,876)

(70,787) 
3,028
(67,759)

(19,647) 

564
(19,083)

(952,225) 
22,315
(929,910)

7,159,657

386,125

99,138

191,507

69,164

7,905,591

Intangibles
in progress

Data
processing
systems

17,047
263,305

(14) 
(253,143) 
27,195
369,695
(384,526) 
12,364

8,743,013
4,524

234,157
8,981,694
8,402
410,487
9,400,583

(7,673,193)
(443,268) 

(8,116,461)
(381,874) 

8

(8,498,327)

Regulatory
licenses

18,602,742

18,602,742

18,602,742

(11,559,717)
(900,360) 
(291,758) 
(12,751,835)
(772,179) 

(2,111,022) 
(15,635,036)

Other

Total

1,812,090
73,471

29,174,892
341,300

18,986
1,904,547
44,248
(25,961) 

1,922,834

(1,591,297)
(108,139) 

(1,699,436)
(107,851) 
(8) 

(1,807,295)

(14) 

29,516,178
422,345

29,938,523

(20,824,207)
(1,451,767) 
(291,758) 
(22,567,732)
(1,261,904) 

(2,111,022) 
(25,940,658)

27,195
12,364

865,233
902,256

5,850,907
2,967,706

205,111
115,539

6,948,446
3,997,865

20% 

20% 

23% 

F-57 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

18.

TRADE PAYABLES 

ANATEL (*)
Services
Infrastructure, network and plant maintenance materials
Rental of polls and rights-of-way
Other
Adjustment to present value (**)
Total
Current
Non-current
Trade payables subject to the Judicial Reorganization
Trade payables not subject to the Judicial Reorganization
Total

2019
7,572,101
3,423,011
2,607,888
118,966
289,508
(5,124,107) 
8,887,367
5,593,940
3,293,427
4,093,058
4,794,309
8,887,367

2018
7,147,137
3,397,413
2,861,712
191,723
647,856
(5,426,971) 
8,818,870
5,225,862
3,593,008
3,794,610
5,024,260
8,818,870

(*)

Refers for prepetition claims of the Management Regulatory Agency of the Federal Attorney General’s Office (AGU) to be settle pursuant to the JRP (see Note 
24). 

(**) The calculation takes into consideration the contractual flows provided for in the JRP, discounted using rate from 16.4% per year to 17,2% per year, considering 

the maturities of each liabilities (ANATEL and other trade payables). 

19.

DERIVATIVE FINANCIAL INSTRUMENTS 

Liabilities
Non-deliverable Forward (NDF) contracts
Total
Current

20.

BORROWINGS AND FINANCING 

Borrowings and financing by type 

Foreign currency Senior Notes
Public debentures
Financial institutions
Local currency
BNDES
Other
Foreign currency
Foreign currency multilateral financing
Default payment
Local currency
Foreign currency
Subtotal
Incurred debt issuance cost
Debt discount (*)
Total
Current
Non-current 

2019

2018

1,152
1,152
1,152

2019 
6,980,817
7,110,737

2018 
7,068,263
6,788,519 Aug 2023 to Feb 2035

Principal
Jul 2025

Interest
Semiannual
Semiannual

Contractual maturity

3,947,137
2,071,209
6,725,591
360,161

3,616,074 Mar 2024 to Feb 2033
1,905,786
6,353,322 Aug 2023 to Feb 2035
326,376 Aug 2024 to Feb 2030

Monthly

Semiannual
Semiannual

Jan 2020 to Feb 2035 Monthly and semiannual

Feb 2038 to Feb 2042
Feb 2038 to Feb 2042

Single installment

207,035
4,239,168
31,641,855

(13,911) 
(13,401,195) 
18,226,749
326,388
17,900,361

207,035
4,125,317
30,390,692

(12,126) 
(13,928,660) 
16,449,906
672,894
15,777,012

(*)

The calculation takes into consideration the contractual flows provided for in the JRP, discounted using rates that range from 12.6% per year to 16.4% per year, 
depending on the maturities and currency of each instrument. 

F-58 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Debt issuance costs by type 

Financial institutions
Public debentures
Total
Current
Non-current

Debt breakdown by currency 

Euro
US dollar
Brazilian reais
Total

Debt breakdown by index 

Fixed rate
CDI
TJLP
TR
Other
Total

2019
13,306
605
13,911
1,404
12,507

2018
11,481
645
12,126
1,290
10,836

2019
311,309
9,209,982
8,705,458
18,226,749

2018
198,931
8,617,835
7,633,140
16,449,906

Index/rate
1.75% p.a. – 10.00% p.a.
80% CDI
2.95% p.a. + TJLP
0% p.a.
0% p.a.

2019
9,078,998
4,694,687
3,945,972
22,662
484,430
18,226,749

2018
8,562,117
3,949,639
3,614,820
14,430
308,900
16,449,906

Maturity schedule of the long-term debt and debt issuance costs allocation schedule 

2021
2022
2023
2024
2025 and thereafter
Total

Guarantees 

Long-term debt

Debt discount

Debt issuance costs

3,953
970
313,181
773,745
30,222,214
31,314,063

2019
887,351
887,351
887,351
884,980
9,854,162
13,401,195

1,811
1,811
1,811
1,811
5,263
12,507

BNDES financing facilities are originally collateralized by receivables of the Company and its subsidiaries Telemar and Oi Móvel. The 
Company provides guarantees to its subsidiaries Telemar and Oi Móvel for such financing facilities, totaling R$2,937 million. 

Covenants 

The Company and its subsidiaries are subject to some covenants existing in certain loan and financing agreements, based on financial 
ratios, including the Gross debt-to-EBITDA ratio. The Company monitors on a quarterly basis these terms and conditions and for the 
year ended December 31, 2019, the Company and its subsidiaries were compliant with all relevant covenants of the agreements. 

F-59 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Failure to comply with these financial ratios might result in the accelerated maturity of the debt balance due. As a result of the COVID-
19 pandemic and the high foreign exchange volatility, the Company initiated talks with its creditors and has successfully obtained a 
waiver on March 30, 2020, eliminating, therefore, any concern of possibly triggering consequences of a failure to comply with certain 
covenants in the first quarter of 2020. 

Changes in borrowings and financing 

Borrowings and financing
Debt discount
Incurred debt issuance cost
Total

Interest,
monetary
corrections, and
exchange
differences

2,253,793
(334,269) 

Amortization
of debt
discount

910,491

2018
30,390,692
(13,928,660) 
(12,126) 

Principal
and
Tax and
interest
Transfers
other
payment
and other
payments
(935,243)  (171,962)  104,575

2019
31,641,855

(48,757)  (13,401,195) 
(1,785) 
(13,911) 
54,033

18,226,749

16,449,906

1,919,524

910,491

(935,243)

(171,962)

The Company made the interest payments of the Qualified Bonds, which do not have a grace period for the interest, in August 2019. 

21.

LICENSES AND CONCESSIONS PAYABLE 

Personal Mobile Services (SMP)
STFC concessions
Total
Current

2019
58,582

58,582
58,582

2018
29,530
56,089
85,619
85,619

Correspond to the amounts payable to ANATEL for the radiofrequency concessions and the licenses to provide the SMP services, 
obtained at public auctions, and STFC service concessions. 

22.

LEASES PAYABLE 

Towers
Physical space
Stores
Real estate
Vehicles
Total
Current
Non-current

F-60 

2019
7,373,373
403,485
103,792
72,719
196,657
8,150,026
1,510,097
6,639,929

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Movements in leases payable 

Balance at January 1, 2018

Initial adoption of IFRS 16
New contracts
Cancellations
Interest
Payments
Contractual changes
Balance at December 31, 2019

Maturity of long-term lease payments 

2021
2022
2023
2024
2025 to 2029
2030 and thereafter
Total
Interest
Non-current

8,167,932
237,575
(127,699) 
958,573
(1,611,273) 
524,918
8,150,026

1,501,799
1,414,630
1,307,923
1,253,069
4,882,027
3,613,174
13,972,622
(7,332,693) 
6,639,929

The present value of leases payable was calculated, based on a projection of future fixed payments, which do not take into consideration 
the projected monetary correction, discounted using discount rates that range from 10.79% to 12.75% p.a. 

Contracts not recognized as leases payable 

The Company elected not to recognize a leased not to recognize a lease liability for short-term leases (leases with expected period of 12 
months or less) or leases of low value assets. As at December 31, 2019, the payments made under such leases were recognized in profit 
or loss and amounted to R$78,134. Additionally, the Company also recognized in profit or loss the amount R$7,966, related to variable 
lease payments. 

F-61 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

23.

TAX REFINANCING PROGRAM 

The outstanding balance of the Tax Debt Refinancing Program is broken down as follows: 

Law 11941/09 and Law 12865/2013 tax financing program
PRT (MP 766/2017) (i)
PERT (Law 13496/2017) (ii)
Total
Current
Non-current

2019
417,076

427
417,503
86,721
330,782

2018
496,240
54,528
2,438
553,206
142,036
411,170

The amounts of the tax refinancing program created under Law 11941/2009, Provisional Act (MP) 766/2017, and Law 13469/2017, 
divided into principal, fine and interest, which include the debt declared at the time the deadline to join the program (Law 11941/2009 
installment plan) was reopened as provided for by Law 12865/2013 and Law 12996/2014, are broken down as follows: 

Tax on revenue (COFINS)
Income tax
Tax on revenue (PIS)
Social security (INSS – SAT)
Social contribution
Tax on banking transactions (CPMF)
PRT – Other debts—RFB
PERT – Other debts—RFB
Other
Total

The payment schedule is as follows: 

2020
2021
2022
2023
2024
Total

2019

Principal
2,718
1,317
36,785
650
580
18,950

240
12,137
73,377

Fines

371
22
2,137

4,314
6,844

Interest
151,072
36,678
35,242
2,018
10,713
29,486

Total
153,790
37,995
72,027
3,039
11,315
50,573

187
71,886
337,282

427
88,337
417,503

2018
Total
199,595
44,967
79,885
4,774
12,503
50,132
54,528
2,438
104,384
553,206

86,718
86,292
86,292
86,292
71,909
417,503

The tax debts, as is the case of the debts included in tax refinancing programs, are not subject to the terms of the judicial reorganization 
terms. 

F-62 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

(i)

Tax Compliance Program (PRT) 

The Company elected to include and settle under said tax refinancing program, created by the Federal Government, under Provisional 
Act 766/2017 (PRT), the administrative proceedings with a probable likelihood of an unfavorable outcome and those where, while 
attributed a possible likelihood of an unfavorable outcome, the cost effectiveness of including them provided to be highly advantageous 
in light of the benefits offered by the program. 

The Company elected the payment method that allows settling 76% of the consolidated debt utilizing tax credits arising on tax loss 
carryforwards amounting to R$1,035 million, and paid the remaining 24% in 24 monthly installments totaling R$327 million plus 
SELIC interest charged as from the adherence month. All the procedures necessary for the Company to join the PRT were completed 
within the statutory deadline, while MP 766/2017 was still in effect. 

Subsequently, on June 1, 2017 the effective period of said Provisional Act ended because it was not passed into law within the relevant 
constitutional deadline. However, as established by the Federal Constitution, the legal relationships established and arising from actions 
taken while a provisional act not passed into law was effective, as in the case of the Company’s joining the PRT, continue to be 
governed by the former provisional act, except where the National Congress provides for otherwise, by means of a legislative decree. 

Note that the PRT, governed by MP 766/2017, is not equivalent to the tax installment plan established by MP 783/2017 (PERT), of 
May 31, 2017, because of differences in payment terms and conditions, plan scope, and access requirements. 

(ii)

Special Tax Compliance Program (PERT) 

The Company elected to include in and settle through PERT only tax debts that in aggregate do not exceed the fifteen million Brazilian 
reais (R$15,000,000.00) ceiling set by Article 3 of Law 13496/2017. 

The tax debts included in said program were those being disputed at the administrative level in proceedings classified with a low 
likelihood of the Company winning and which, in the event of an unfavorable outcome, would result in a lawsuit—and entail all the 
associated costs—, the reason why the cost effectiveness of joining the program was quite positive, because of the benefits offered by 
PERT (especially the payment of just 5% of the debt in cash). 

F-63 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

24. PROVISIONS 

Balance breakdown 

Type
Labor

(i)
(ii)
(iii)
(iv)
(v)
(vi)
(vii)
(viii)
(ix)
(x)
(xi)
(xii)
(xiii)

(i)
(ii)
(iii)
(iv)
(v)

(i)
(ii)
(iii)
(iv)

Overtime
Indemnities
Sundry premiums
Stability/reintegration
Additional post-retirement benefits
Salary differences and related effects
Lawyer/expert fees
Severance pay
Labor fines
Employment relationship
Severance Pay Fund (FGTS)
Joint liability
Other claims

Total
Tax

State VAT (ICMS)
Tax on services (ISS)
INSS (joint liability, fees, and severance pay)

Real Estate Tax (IPTU)

Other claims

Total
Civil

ANATEL
Corporate
Small claims courts
Other claims(1)

Total
Total provisions
Current
Non-current

2019

2018

855,722
299,096
221,743
215,449
108,827
101,573
51,193
38,261
30,399
18,758
13,306
3,100
93,605
2,051,032

746,481
69,208
23,847
150,223
61,189
1,050,948

570,283
397,946
118,910
1,062,561
2,149,700
5,251,680
547,996
4,703,684

602,673
187,499
166,963
160,442
94,691
61,674
30,898
31,521
25,921
15,952
10,804
889
67,254
1,457,181

503,332
76,389
23,100

47,262
650,083

580,182
1,124,037
191,839
1,035,398
2,931,456
5,038,720
680,542
4,358,178

(1)

In 2018, includes R$157,809 related to the agreement entered into with Pharol, as described in Note 1 – Litigation Termination Settlement between the Company 
and Pharol, settled in the first quarter of 2019. 

In compliance with the Law applicable for Labor, Tax and Civil proceedings, the lawsuit are adjusted for monetary correction on a 
monthly basis, considering the monetary correction indexes applicable in court instances, composed mainly by IGPM, TR and SELIC 
rates. 

F-64 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Summary of movements in provision balances 

Balance at January 1, 2018
Monetary correction (i)
Additions/(reversals) (i)
Write-offs for payment/terminations (i)

Balance at December 31, 2018
Monetary correction (ii)
Additions/(reversals) (ii)
Write-offs for payment/terminations
Reclassified from held-for-sale assets

Balance at December 31, 2019

Labor
1,596,418
184,112
99,805
(423,154) 
1,457,181
485,049
316,182
(207,380) 

2,051,032

Tax
660,302
77,697
(49,659) 
(38,257) 
650,083
60,688
1,002,827
(666,563) 
3,913
1,050,948

Civil
5,526,414

(34,939) 
42,734
(2,602,753) 
2,931,456
1,074,641
(1,102,571) 
(753,826) 

2,149,700

Total
7,783,134
226,870
92,880
(3,064,164) 
5,038,720
1,620,378
216,438
(1,627,769) 

3,913
5,251,680

(i)

(ii)

This line item basically includes the amounts related to proceedings terminated and included in the list of the Company’s judicial reorganization creditors, which 
were transferred to the line item trade payables and will be paid according to the terms of the JRP. 
The Company continuously monitors its proceedings and revised the calculation methodology of provision estimates, taking into consideration the new profile and 
history of legal proceeding terminations, in the context of the JRP, as well as in the assessment of the risk of loss carried out by Management supported by its legal 
advisors. 

Summary of the main matters related to the recognized provisions and contingent liabilities 

Provisions 

Labor 

The Company is a party to a large number of labor lawsuits and calculates the related provision based on a statistical methodology that 
takes into consideration, but not limited to, the total number of existing lawsuits, the claims make in each lawsuit, the amount claimed 
in each lawsuit, the history of payments made, and the technical opinion of the legal counsel. 

(i)

(ii)

(iii)

(iv)

(v)

(vi)

Overtime—refers to the claim for payment of salary and premiums by alleged overtime hours; 

Indemnities—refers to amounts allegedly due for occupational accidents, leased vehicles, occupational diseases, pain and 
suffering, and tenure; 

Sundry premiums—refer to claims of hazardous duty premium, based on Article 193 of the Brazilian Labor Code (CLT), due to 
the alleged risk from employees’ contact with the electric power grid, health hazard premium, pager pay, and transfer premium. 

Stability/reintegration—claim due to alleged noncompliance with an employee’s special condition which prohibited termination 
of the employment contract without cause; 

Supplementary retirement benefits—differences allegedly due on the benefit salary referring to payroll amounts; 

Salary differences and related effects—refer mainly to claims for salary increases due to alleged noncompliance with trade union 
agreements. As for the effects, these refer to the impact of the salary increase allegedly due on the other amounts calculated 
based on the employee’s salary; 

(vii) Lawyers/expert fees—installments payable to the plaintiffs’ lawyers and court appointed experts, when necessary for the case 

investigation, to obtain expert evidence; 

F-65 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

(viii) Severance pay—claims of amounts which were allegedly unpaid or underpaid upon severance; 

(ix)

(x)

(xi)

Labor fines—amounts arising from delays or nonpayment of certain amounts provided for in the employment contract, within 
the deadlines set out in prevailing legislation and collective bargaining agreements; 

Employment relationship—lawsuits filed by outsourced companies’ former employees claiming the recognition of an 
employment relationship with the Company or its subsidiaries by alleging an illegal outsourcing and/or the existence of elements 
that evidence such relationship, such as direct subordination; 

Supplement to FGTS fine—arising from understated inflation, refers to claims to increase the FGTS severance fine as a result of 
the adjustment of accounts of this fund due to inflation effects. The Company filed a lawsuit against Caixa Econômica Federal to 
assure the reimbursement of all amounts paid for this purpose; 

(xii)

Joint liability—refers to the claim to assign liability to the Company, filed by outsourced personnel, due to alleged 
noncompliance with the latter’s labor rights by their direct employers; 

(xiii) Other claims—refer to different litigation including rehiring, profit sharing, qualification of certain allowances as compensation, 

etc. 

Tax 

The provisions for tax lawsuits are calculated individually taking into consideration Management and the legal counsel’s risk 
assessment. These contingencies are not included in the Judicial Reorganization Plan. 

(i)

(ii)

ICMS—Refers to the provision considered sufficient by management to cover the various tax assessments related to: (a) levy of 
ICMS and not ISS on certain revenue; (b) claim and offset of credits on the purchase of goods and other inputs, including those 
necessary for network maintenance; and (c) tax assessments related to alleged noncompliance with accessory obligations. 

ISS—the Company and TMAR have provisions for tax assessment notices challenged because of the levy of ISS on several 
value added, technical, and administrative services, and equipment leases. 

(iii)

INSS—Provision related basically to probable losses on lawsuits discussing joint liability and indemnities. 

(iv)

(v)

Civil 

(i)

IPTU – Provision related to entries that refer to the collection of IPTU (municipal property tax) levied by several different 
municipalities where the Company owns properties. 

Other claims—Refer basically to provisions to cover several tax assessments related to the collection of income tax and social 
contribution collection. 

ANATEL – On June 30, 2016 the Company was a party to noncompliance administrative proceedings and lawsuits filed by 
ANATEL and the Federal Attorney General’s Office (AGU) totaling an estimate R$14.5 billion, which were included in the JRP 
as electable for payment as provided for in this Plan. On this date, R$8.4 billion in liquid proceedings and R$6.1 billion in 
illiquid proceedings. 

With regard to the proceedings included in the JRP and taking into consideration the decision that granted the judicial 
reorganization on February 5, 2018, the Company revised the criteria used to calculate the provision for these regulatory 
contingencies to start considering the estimate of discounted future cash flows associated to each one of the payment methods 
provided for in the JRP for this type of claims. As at December 31, 2019, this provision totals R$570 million. 

For the contingencies not subject to the judicial reorganization, the takes into consideration the individual management of each 
noncompliance event, based on opinions of outside attorneys. 

F-66 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

The Company disagrees and is challenging some of the alleged noncompliance events, and is also challenging the unfairness and 
unreasonableness of the amount of imposed fines in light of the pinpointed noncompliance event and has kept in balance sheet 
the amount it deems a probable loss. 

The JRP prescribes in a specific clause how regulatory agencies’ claims should be addressed. It is worth mentioning that part of 
the amount recognized in December 2017, related to ANATEL was transferred to Trade Payables (see Note 18) as part of the 
recognitions resulting from the JRP. Note also that ANATEL filed bill of review No. 001068-32.2018.8.19.0000 against the 
decision that ratifies the JRP alleging that Clause 4.3.4, which prescribes the payment method of this agency’s claims, is null and 
void. This bill of review was denied by the 8th Civil Chamber of the Rio de Janeiro State Court of Justice, which have been sent 
to the 3rd Vice President of the Court to decide on whether the Special and Extraordinary Appeals filed by ANATEL against the 
said decision are admissible. In addition the 7th Corporate Court of the Rio de Janeiro State Court of Justice issued a decision 
establishing that withdrawal of the judicial deposit made by Telemar to settle the first twelve (12) installments to repay 
ANATEL’s claim, as provided for in the JRP and, on June 28, 2019, Oi filed a new request, under the same standards of the 
precisions requests, to repay the 13th and 18th installments of the ANATEL’s claim. 

(ii)

Corporate – Financial Participation Agreements: these agreements were governed by Administrative Rules 415/1972, 1181/1974, 
1361/1976, 881/1990, 86/1991, and 1028/1996. When they entered into a financial participation agreement to acquire a 
telephone line, subscribers became holders of a financial interest in the concessionaire after paying in a certain amount, initially 
recorded as capitalizable funds and subsequently recorded in the concessionaire’s equity, after a capital increase was approved by 
the shareholders’ meeting, thus generating the issuance of shares. The lawsuits filed against the former CRT—Companhia 
Riograndense de Telecomunicações, a company merged by the Company, and other local carriers members of the Telebrás 
system, challenge the way shares were granted to subscribers based on said financial participation agreements. 

The Company used to recognize a provision for the risk of unfavorable outcome in these lawsuits based on certain legal doctrine. 
In 2009 the Superior Court of Justice issued an Abstract—ruling that summarizes the majority understanding of a court on given 
matter—that led the Company to revise its assessment of the amount and the level of risk attributed to the lawsuits that discuss 
the matter. The Company, considering obviously the peculiarities of each decision and based on the assessment made by its legal 
department and outside legal counsel, changed its estimate on the likelihood of an unfavorable outcome from possible to 
probable. In 2009, the Company’s management, based on the opinions of its legal department and outside legal counsel, revised 
the measurement criteria of the provision for contingencies related to the financial interest agreements. Said revision 
contemplated additional considerations regarding the dates and the arguments of the final and unappealable decisions on ongoing 
lawsuits, as well as the use of statistical criteria to estimate the amount of the provision for those lawsuits. Based on a 
methodology prepared with the support of its in-house and outside consultants, currently the Company provides for the lawsuits 
discussing this matter taking into consideration primarily, for purposes of calculating the amounts involved in the lawsuits within 
or the lawsuits out of the statute of limitations period, the following variables: (i) the number of lawsuits without payment; 
(ii) the average amount of historic losses; (iii) the average number of court settlements; and (iv) the effects of paying these 
contingencies under the judicial reorganization ratified on January 8, 2018. Specifically for the lawsuits for which settlements 
were reached in the mediation of illiquid amounts, the amount is considered settled. 

At the end of 2010, the Superior Court of Justice set compensation criteria to be followed by the Company to the benefit of the 
shareholders of the former CRT for those cases new shares, possibly due, could not be issued because of the sentence issued. The 
criteria must be based on (i) the definition of the number of shares that each claimant would be entitled, measuring the capital 
invested at the book value of the share reported in CRT’s monthly trial balance on the date it was paid-in, (ii) after said number 
of shares is determined, it must be multiplied by its quotation on the stock exchange at the closing of the trading day the final and 
unappealable decision is issued, when the claimant becomes entitled to sell or disposed of the shares, and (iii) the result obtain 
must be adjusted for monetary correction (IPC/INPC) from the trading day of the date of the final and unappealable decision, 
plus legal interest since notification. In the case of succession, the benchmark amount will be the stock market price of the 
successor company. 

Based on the new profile and history of the termination of the judicial processes, in the context of the JRP, and, using the loss 
risk assessment, Management adjusted the estimate of the provisioning made in 2019. In addition, there may be significant 
changes in the items above, mainly regarding the market price of Company shares. 

F-67 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

(iii)

Small claims courts—claims filed by customers for whom the individual indemnification compensation amounts do not exceed 
the equivalent of forty (40) minimum wages; and 

The Company is a party to a large number of lawsuits filed in small claims courts and calculates the related provision based on a 
statistical methodology that takes into consideration, but not limited to, the total number of existing lawsuits, the claims make in 
each lawsuit, the amount claimed in each lawsuit, the history of payments made, and the technical opinion of the legal counsel 
and the impacts of the Judicial Reorganization Plan ratified on January 8, 2018. 

(iv) Other claims—refer to several of ongoing lawsuits discussing contract terminations, certain agencies requesting the reopening of 

customer service centers, compensation claimed by former suppliers and building contractors, in lawsuits filed by equipment 
vendors against Company subsidiaries, revision of contractual terms and conditions due to changes introduced by a plan to 
stabilize the economy, and litigation mainly involving discussions on the breach of contracts. 

The provisions for these contingencies are calculated individually taking into consideration Management and the legal counsel’s 
risk assessment. 

Breakdown of contingent liabilities, per nature 

The breakdown of contingent liabilities with a possible unfavorable outcome and, therefore, not recognized in accounting, is as follows: 

Labor
Tax
Civil
Total

Contingent liabilities 

2019
797,927
28,416,097
1,667,900
30,881,924

2018
770,982
27,586,094
1,723,110
30,080,186

The Company and its subsidiaries are also parties to several lawsuits in which the likelihood of an unfavorable outcome is classified as 
possible, in the opinion of their legal counsel, and for which no provision for contingent liabilities has been recognized. 

The main contingencies classified with possible likelihood of an unfavorable outcome, according to the Company´s management’s 
opinion, based on its legal counsel’s assessment, are summarized below: 

Labor 

Refer to several lawsuits claiming, but not limited to, the payment of salary differences, overtime, hazardous duty and health hazard 
premium, and joint liability, which total approximately R$797,927 (R$770,982 in 2018). 

Tax 

The main ongoing lawsuits have the following matters: 

(i)

(ii)

ICMS—it refers to discussions concerning the levy of this tax on certain activities and/or the provision of certain services, such 
as, for example, the levy of ICMS on noncore activities, supplemental services, services provided to tax-exempt customers, 
subscriptions minimum contract period, or even the disallowance of tax credits because some States qualify them as undue, 
including, but not limited to, tax credits of capital assets, different calculation of the tax credit ratio (CIAP), totaling 
approximately R$13,470,008 (R$12,523,402 in 2018); 

ISS – alleged levy of this tax on subsidiary telecommunications services and discussion regarding the classification of the 
services taxed by the cities listed in Supplementary Law 116/2003, amounting approximately to R$3,286,248 (R$3,505,366 
in 2018); 

F-68 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

INSS – tax assessments to add amounts to the contribution salary allegedly due by the Company, amounting approximately to 
R$649,803 (R$695,249 in 2018); and 

Federal taxes—several tax assessment notifications regarding basically the disallowances made on the calculation of taxes, errors 
in the completion of tax returns, transfer of PIS and COFINS and FUST related to changes in the interpretation of these taxes tax 
bases by ANATEL. These lawsuits amount approximately to R$11,010,038 (R$10,862,077 in 2018). 

(iii)

(iv)

Civil 

The main ongoing lawsuits do not have any court decision which has been issued, and are mainly related, but not limited to, challenging 
of network expansion plans, compensation for pain and suffering and material damages, collection lawsuits, and bidding processes. 
These lawsuits total approximately R$1,667,900 (R$1,723,110 in 2018). 

Fenapas – Federação Nacional das Associações de Aposentados, Pensionistas e Participantes em Fundo de Pensão do Setor de 
Telecomunicações - civil actions filed with the 5th Corporate Court of Rio de Janeiro, against, in addition to SISTEL, the Company and 
other operators, aiming at the annulment of the spin-off of the PBS pension plan, alleging, in brief “the breakdown of the Fundação 
Sistel supplementary pension fund scheme”, which resulted in several specific PBS mirror plans, and the corresponding allocations of 
funds from the technical surplus and the tax contingency existing at the time of the spin-off. The amount involved cannot be estimated 
and it is not possible to settle the claims because they are unenforceable since this would require handing back the spun off net assets of 
SISTEL related to telecommunications operators belonging to the former Telebrás system. 

Guarantees 

The Company has bank guarantee letters and guarantee insurance granted by several financial institutions and insurers to guarantee 
commitments arising from lawsuits, contractual obligations, and biddings with ANATEL. The adjusted amount of contracted bonds and 
guarantee insurances, effective at December 31, 2019 corresponds to R$11,909,901 (R$13,750,739 in 2018). The commission charges 
on these contracts are based on market rates. 

25. OTHER PAYABLES 

Onerous obligation (i)
Unearned revenues (ii)
Provisions for indemnities payable
Advances from customers
Consignment to third parties
Provision for asset decommissioning
Other
Total
Current
Non-current

2019
5,817,130
1,704,420
640,661
313,163
41,249
18,101
404,455
8,939,179
1,405,013
7,534,166

2018
4,493,894
1,916,570
676,984
215,228
56,302
17,395
510,867
7,887,240
1,381,919
6,505,321

(i)

The Company and its subsidiaries are parties to a telecommunications signals transmission capacity supply agreement using submarine cables that connect North 
America and South America, and also hires the supply of capacity of the space segment for the provision of the DTH TV service. Since (a) the agreement 
obligations exceed the economic benefits that are expected to be received throughout the agreement; and (b) the costs are unavoidable, the Company and its 
subsidiaries recognized, pursuant to IAS 37, an onerous obligation measured at the lowest of net output cost of the agreement brought to present value, in 2019, 
amounting to R$1.2 billion of the satellite transmission contract (DTH TV) and in 2018, amounting to R$4.5 billion of the transmission contract via submarine 
cables. 

(ii)

Refers to the amounts received a prepayment for the assignment of the commercial operation and the use of infrastructure assets that are recognized in revenue for 
the agreements’ effective period. Include also certification/installation rates of the service that are recognized in the revenue pursuant to the period that the services 
are used by the customers. 

F-69 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

26.

SHAREHOLDERS’ EQUITY 

Share capital 

(a)
The Capital Increase – Claim Capitalization amounting to R$10,600,097 with the issue of 1,514,299 new book-entry, registered 
common shares without par value was approved at the Company’s Extraordinary Shareholders’ Meeting held on September 17, 2018. 
The fair value of the shares issued was R$11,613,980. 

On October 28, 2018, the Company commenced the issuance and delivery of warrants and ADWs exercised by their holders and issued 
115,914 common shares. The process was completed on January 4, 2019. The Subscription Warrants that had not been exercised by 
January 2, 2019 were cancelled. 

On January 25, 2019, the Company completed the capital increase provided for by the JRP (Capital Increase—New Funds), with the 
issue of 3,225,806,451 new common shares, and the issue of 272,148,705 new common shares for private placement aimed at the 
Backstop Investors, and the issue of 275,985 new common shares related to the Subscription Warrants, all registered, book-entry, and 
without par value. The capital increase attributed to the capital and the capital reserves was R$500,466 and R$3,837,009, respectively 
(Note 1). 

Subscribed and paid-in capital is R$32,538,937 (R$32,038,471 in 2018), represented by the following shares, without par value: 

Total capital in shares
Common shares
Preferred shares
Total
Treasury shares
Common shares
Preferred shares
Total
Outstanding shares
Common shares
Preferred shares
Total outstanding shares

Number of shares (in thousands)

2019

2018

5,796,478
157,727
5,954,205

2,298,247
157,727
2,455,974

30
1,812
1,842

32,030
1,812
33,842

5,796,448
155,915
5,952,363

2,266,217
155,915
2,422,132

As at December 31, 2019, the Company reported a loss for the year amounting to R$9,000,434. Pursuant to the Company’s 
management proposal, subject to the Annual Shareholders’ Meeting’s approval, loss for the year was fully absorbed by capital reserves. 

The Company is authorized to increase capital, through a Board of Directors’ decision, either in common or preferred shares, until its 
share capital totals R$38,038,701,741.49, within the 2/3 legal cap of nonvoting shares in the case of issue of new nonvoting preferred 
shares. 

By decision of the Shareholders’ Meeting or the Board of Directors, the Company’s share capital can be increased by capitalizing either 
retained earnings or prior reserves, allocated to this purpose by the Shareholders’ Meeting. Under these terms, a capitalization can be 
made without changing the number of shares. 

Issued capital is represented by common and preferred shares, without par value, and in case of capital increases there is not constraint 
to keep the current ratio between these two types of shares. 

F-70 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

By decision of the Shareholders’ Meeting or the Board of Directors, preemptive rights over the issue of shares, subscription warrants, or 
convertible debentures can be suspended in the cases provided for by Article 172 of the Brazilian Corporate Law. 

At the Company’s Annual Shareholders’ Meeting held on April 26, 2019, it was approved the allocation of the profit for the year 2018, 
amounting to R$24,591,140 to offset prior years’ accumulated losses. 

(b)

Treasury shares 

On July 27, 2018, the Company delivered 116,251,405 common shares, previously held by PTIF, to the Qualified Bondholders, as part 
of the restructuring of the qualified bonds. The fair value related to the conversion of the Senior Notes settled with the delivery of 
treasury shares of R$773,072. The treasury shares delivered were written off as a contra entry to capital reserves, amounting to 
R$2,727,842. 

In February 2019, the Company bought back 1,800,000 preferred shares, in trades in the stock market, at a total cost of R$2,572 to 
ensure the compliance of the obligation assumed by the Company to transfer own shares held in treasury to shareholder Bratel, wholly-
owned subsidiary da Pharol, in the context of the settlement entered into by both companies (Note 1). 

In April 2019, due to confirmation of the settlement entered into by Oi and Pharol, 32,000,000 common shares and 1,800,000 preferred 
shares were delivered to Bratel, totaling 33,800,000 shares as provided for by the settlement entered into by the parties (Note 1). 

(c)

Capital reserves 

The capital reserves consist mainly of the reserves described below and according to the following practices: 

Special merger goodwill reserve: represents the net amount of the balancing item to goodwill recorded in assets, as provided for by 
regulatory instruction.

Special merger reserve—net assets: represented by: (i) the net assets merged by the Company under the Corporate Reorganization 
approved on February 27, 2012; and (ii) the net assets merged with and into the Company upon the merger of TmarPart approved on 
September 1, 2015, pursuant to the provisions of regulatory instruction. 

Other capital reserves: represented mainly by: (i) R$1,933,200 arising from the capitalization of the earnings reserves in February 2015; 
(ii) R$3,837,009 related to the capital increase with new funds, as mentioned in this Note, item (a); and (iii) R$2,462,799 related to the 
absorption of capital reserves, due to the delivery of treasury shares to Bratel, pursuant to the agreement entered into, as mentioned in 
this Note, item (b). 

(d)

Share issuance costs 

As mentioned in item (a) of this Note, under the commitment agreement entered into with the backstoppers, the Company issued 
272,148,705 new common shares, as compensation for the commitments assumed in said agreement, at a cost of R$337,464, recognized 
in share issuance cost as a contra entry to the capital increase, plus R$86,180 related to expenses incurred in the issue process. 

F-71 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

(e)

Basic and diluted earnings per share 

On January 16, 2019, the Company issued 1,530,457,356 common shares to the holders of subscription warrants. On January 21, 2019, 
the Company issued 91,080,933 common shares to the holders of subscription rights that requested subscriptions of the excess common 
shares. On January 25, 2019, 1,604,268,162 New Common Shares were subscribed and paid in. The end of the capital increase process, 
through the subscription and payment of all 3,225,806,451 New Common Shares issued as part of the Capital Increase—New Funds, 
represented a contribution of new funds to the Company totaling R$4,000,000,000.00. This transaction had an impact on earnings per 
share, since the shareholders were diluted. 

The common and preferred shareholders have different rights in terms of dividends, voting rights, and liquidation, as prescribed by the 
Company’s bylaws. Accordingly, basic and diluted earnings (losses) per share were calculated based on profit (loss) for the year 
available to the common and preferred shareholders. 

Basic 

Basic earnings (loss) per share are calculated by dividing the profit attributable to the owners of the Company, available to common and 
preferred shareholders, by the weighted average number of common and preferred shares outstanding during the year. 

Diluted 

Diluted earnings (loss) per share are calculated by adjusting the weighted average number of outstanding common and preferred shares, 
to estimate the dilutive effect of all convertible securities. Currently the Company does not have any potentially dilutive shares. 

The table below shows the calculations of basic and diluted earnings per share: 

Profit (loss) attributable to owners of the Company
Profit (loss) allocated to common shares - basic and diluted
Profit (loss) allocated to preferred shares – basic and diluted
Weighted average number of outstanding shares (in thousands of shares)
Common shares - basic and diluted
Preferred shares - basic and diluted
Profit (loss) per share (in reais):
Common shares - basic and diluted
Preferred shares - basic and diluted

2018
2019
(9,000,434)
24,591,140
(8,764,803)  22,036,074
2,555,066

(235,631) 

2017
(6,365,019)
(4,896,241) 
(1,468,778) 

5,788,447
155,615

1,344,686
155,915

519,752
155,915

(1.51) 
(1.51) 

16.39
16.39

(9.42) 
(9.42) 

Preferred shares will become voting shares if the Company does not pay minimum dividends to which preferred shares are entitled 
under the Company’s Bylaws during three consecutive years. 

F-72 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

27.

(a)

EMPLOYEE BENEFITS 

Pension plans 

The Company and its subsidiaries sponsor retirement benefit plans (“Pension Funds”) for their employees, provided that they elect to be 
part of such plan, and current beneficiaries. The table below shows the benefit plans existing at December 31, 2019. 

Benefit plans
TCSPREV
TelemarPrev
PAMEC
PBS-A
PBS-Telemar
PBS-TNC
CELPREV
PAMA

SISTEL – Fundação Sistel de Seguridade Social 
FATL – Fundação Atlântico de Seguridade Social 

Sponsors
Oi, Oi Móvel and BrT Multimídia
Oi, Telemar and Oi Móvel
Oi
Telemar e Oi
Telemar
Oi Móvel
Oi Móvel
Oi and Telemar

Manager
FATL
FATL
Oi
SISTEL
FATL
FATL
FATL
SISTEL

Whenever mentioned in this Note, for purposes of the pension plans, the Company may also be referred to as the “Sponsor”. 

The sponsored plans are valued by independent actuaries at the end of the annual reporting period. For the year ended December 31, 
2019, the actuarial valuations were performed by PREVUE Consultoria. The Bylaws provide for the approval of the supplementary 
pension plan policy, and the joint liability attributed to the defined benefit plans is ruled by the agreements entered into with the pension 
fund entities, with the agreement of the National Pension Plan Authority (PREVIC), as regards the specific plans. PREVIC is the 
official agency that approves and oversees said plans. 

The sponsored defined benefit plans are closed to new entrants because they are close-end pension funds. Participants’ and the 
sponsors’ contributions are defined in the funding plan. 

Actuarial liabilities are recognized for the sponsored defined benefit plans that report an actuarial deficit. For the plans that report an 
actuarial surplus, assets are recorded when there is an express authorization for offsetting them against future employer contributions. 

Provisions for pension plans 

Refer to the recognition of the actuarial deficit of the defined benefit plans, as shown below: 

Actuarial liabilities
Financial obligations—BrTPREV plan (i)
PAMEC Plan
Total
Non-current

2019

2018

626,748
6,264
633,012
633,012

574,725
4,397
579,122
579,122

(i)

The Company had a financial obligations agreement entered into with Fundação Atlântico intended for the payment of the mathematical provision without 
coverage by the plan’s assets. With the approval and ratification of the JRP, the related claim of Fundação Atlântico against Oi is subject to the new terms and 
conditions of the JRP. 

F-73 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Assets recognized to be offset against future employer contributions 

The Company recognized TCSPREV Plan assets related to: (i) sponsor contributions which participants that left the Plan are not 
entitled to redeem; and (ii) part of the Plan’s surplus attributed to the sponsor. 

The assets recognized are used to offset future employer contributions. These assets are broken down as follows: 

Actuarial assets
TCSPREV Plan
CELPREV Plan
PBS-TNC Plan
Total
Current
Non-current

2019

2018

56,559
222
3,264
60,045
5,430
54,615

68,934
199

69,133
4,880
64,253

Characteristics of the sponsored pension plans 

1)

FATL 

FATL, close-end, multiple sponsor, multiple plan pension fund, is a nonprofit, private pension-related entity, with financial and 
administrative independence, headquartered in Rio de Janeiro, State of Rio de Janeiro, engaged in the management and administration 
of pension benefit plans for the employees of its sponsors. 

Plans 

(i)

PBS-Telemar 

Defined contribution pension Benefit Plan, closed to new entrants, enrolled with the CNPB under No. 2000.0015-56. 

The contributions from Active Participants of the PBS-Telemar Benefit Plan correspond to the sum of: (i) 0.5% to 1.5% of the 
Contribution Salary (according to the participant’s age on enrollment date); (ii) 1% of Contribution Salary that exceeds half of one 
Standard Unit; and (iii) 11% of the Contribution Salary that exceeds one Standard Unit. The Sponsors’ contributions are equivalent to 
8% of the payroll of active participants of the plan. The plan is funded under the capital formation approach. 

(ii)

TelemarPrev 

Variable contribution pension Benefit Plan, enrolled with the CNPB under No. 2000.0065-74. 

F-74 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

A participant’s regular contribution is comprised of two portions: (i) basic—equivalent to 2% of the contribution salary; and 
(ii) standard—equivalent to 3% of the positive difference between the total contribution salary and the social security contribution. The 
additional extraordinary contributions from participants are optional and can be made in multiples of 0.5% of the Contribution Salary, 
for a period of not less than six (6) months. Nonrecurring extraordinary contributions from a participant are also optional and cannot be 
lower than 5% of the Contribution Salary ceiling. 

The Plan’s Charter requires the parity between participants’ and sponsors’ contributions, up to the limit of 8% of the Contribution 
Salary, even though a sponsor is not required to match Extraordinary Contributions made by participants. The plan is funded under the 
capital formation approach. 

(iii) TCSPREV 

Variable contribution pension Benefit Plan, closed to new entrants, enrolled with the CNPB under No. 2000.0028-38. 

On November 30, 2018, date of the actual merger, TCSPREV Benefits Plan merged the BrTPREV Benefits Plan (CNPB 
No. 2002.0017-74) to become the full successor of this Plan’s rights and obligations, assuming all its assets and liabilities. This merger 
was approved by PREVIC Administrative Rule 995, of October 24, 2018, published on Federal Official Gazette No. 208 of October 29, 
2018. 

With the recognition and registration of the merger, the Participants and Beneficiaries linked to BrTPREV automatically became 
Participants and Beneficiaries TCSPREV, in accordance with the categories of Beneficiaries existing on the day prior to the merger 
date. 

The monthly, mandatory Basic Contribution of the Active Participants of the TCSPREV and BrTPREV corresponds to the outcome 
obtained by applying a percentage that may range from 3% to 8% on the Contribution Salary, pursuant to the age and option of each 
Participant. The Plan’s Charter provides for contribution parity by the Participants and the Sponsors. 

The monthly Contribution of the Fundador/Alternativo Plan Participants, previously merged with and into BrTPREV, corresponds to 
the sum of: (i) 3% charged on the Contribution Salary; (ii) 2% charged on the Contribution Salary that exceeds half of the highest 
Official Pension Scheme Contribution Salary, and (iii) 6.3% charged on the Contribution Salary that that exceeds the highest Official 
Pension Scheme Contribution Salary. The Plan’s Charter provides for contribution parity by the Participants and the Sponsors. 

In accordance with regulatory criteria, the Sponsors’ contributions, related to TCSPREV and BrTPREV Participants are automatically 
cancelled on the month subsequent to the month when the same Participant reaches the age of 60 years old, 10 years of Credited 
Services, and 10 years of Plan membership. 

For participants who migrated from the PBS-TCS Plan to the TCSPREV Plan, the Sponsors’ contributions are cancelled on the month 
subsequent to the month when a Participant reaches the age of 57 years old, 10 years of uninterrupted membership of PBS-TCS and the 
TCSPREV Plan, 10 years of Credited Services at the Sponsor, and 35 years of registration with the official Social Security scheme. 

The TCSPREV and BrTPREV Participant’s Voluntary Contribution corresponds to the product obtained, in whole numbers, by 
applying a percentage of up 22%, elected by the Participant, to the Participation Salary. 

The Sporadic Contribution is optional and both its amount and frequency are freely chosen by the Participant, as defined by the 
TCSPREV or BrTPREV Plan, provided it is not lower than one (1) UPTCS (TCSPREV Pension Unit) or one (1) UPBrT (BrT’s 
Pension Unit), respectively. The Sponsor does not make any counterpart contribution to the Participant’s Voluntary or Sporadic 
contribution. 

The plan is funded under the capital formation approach. 

F-75 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

(iv)

PBS-TNC 

Defined contribution pension Benefit Plan, closed to new entrants, enrolled with the CNPB under No. 2000.0013-19. 

The contributions from Active Participants of the PBS-TNC Benefit Plan correspond to the sum of: (i) 0.28% to 0.85% of the 
Contribution Salary (according to the participant’s age on enrollment date); (ii) 0.57% of Contribution Salary that exceeds half of one 
Standard Unit; and (iii) 6.25% of the Contribution Salary that exceeds one Standard Unit. The Sponsors’ contributions are equivalent to 
a percentage of the payroll of the employees who are Active Plan Participants, as set on an annual basis in the Costing Plan. 

The contribution of the Current Beneficiaries (only those who receive a retirement allowance) is equivalent to a percentage to be set on 
an annual basis in the Costing Plan, applied on the overall benefit, limited to the amount of the allowance. 

The plan is funded under the capital formation approach. 

(v)

CELPREV 

Defined Contribution Pension Benefit Plan, enrolled with the CNPB under No. 2004.0009-29. 

On January 12, 2018, pursuant to Administrative Rule 22, published on the Federal Official Gazette of January 16, 2018, PREVIC 
approved the new text of the Plan’s Charter, which closes the number of CELPREV participants and prevents new entrants. 

The Participant’s Basic Regular Contribution corresponds to the product obtained by applying a percentage, 0%, 0.5%, 1%, 1.5% or 
2%, depending on each participant’s option, to his or her Contribution Salary (SP). The Sponsors contribute with an amount equivalent 
to such contribution, less the monthly, mandatory contribution of each Sponsor required to fund risk costs (Sick Pay Benefit). 

The Additional Regular Contribution corresponds The Participant’s Basic Regular Contribution corresponds to the product obtained by 
applying a percentage ranging from 0% to 6%, in multiples of 0.5%, as elected by each participant, on the Contribution Salary 
exceeding 10 Plan Benchmark Units (URPs). The Sponsors contribute with an equivalent amount. 

The Participant’s Voluntary Contribution corresponds to a whole number percentage, freely elected by each participant, applied on the 
Contribution Salary. The Sponsor does not make any counterpart contribution to this contribution. 

The Sponsor’s Nonrecurring Contribution is voluntarily and corresponds to applying a percentage ranging from 50% to 150% of the 
aggregate Basic Regular and Additional Regular Contributions of the Sponsor, pursuant to consistent, non-discriminatory criteria, made 
with the frequency set by the Sponsor. 

The Sponsor’s Special Contribution is specific for new Plan members who have joined the plan within 90 days starting March 18, 2004. 

The Sponsor’s monthly, mandatory Risk Contribution, required to fund the Sick Pay Benefit, corresponds to percentage of 
Non-migrating Participants’ Contribution Salary payroll. 

The plan is funded under the capital formation approach. 

2)

SISTEL 

SISTEL is a nonprofit, private welfare and pension entity, established in November 1977, which is engaged in creating and operating 
private plans to grant benefits in the form of lump sums or annuities, supplementary or similar to the government retirement pensions, 
to the employees and their families who are linked to SISTEL’s sponsors. 

F-76 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Plans 

(i)

PBS-A 

Defined benefit plan jointly sponsored with other sponsors associated to the provision of telecommunications services and offered to 
participants who held the status of beneficiaries on January 1, 2000. 

Contributions to the PBS-A are contingent on the determination of an accumulated deficit. As at December 31, 2019, date of the last 
actuarial valuation, the plan presented a surplus. 

In December 2019, the National Pension Plan Authority (PREVIC) approved the allocation of a special reserve of the PBS-A Benefit 
Plan, with the reversal of amounts to sponsors and improvement of benefits, in the form of temporary income, to the beneficiaries. The 
total amount of the Company’s share of the PBS-A’s surplus corresponds to R$669,054 (R$140,274 in the Company), to be received in 
36 monthly installments, adjusted by the Plan’s profitability, the accounting recognition of which as the installments are received, with 
an impact on other comprehensive income, as required by IAS 19. 

(ii)

PAMA 

PAMA is a healthcare plan for retired employees aimed at providing medical care coverage to beneficiaries, with copayments by and 
contributions from the latter, provided that linked to the Defined Benefit pension plans managed by SISTEL. 

Up to 2014, the Company did not consider the assets and liabilities of the PAMA plan because it is multi-sponsored and similar to 
defined contribution plans (benefits paid are limited to the amount of the contributions received by the plan), and there are no other 
obligations in addition to the existing balances. 

However, as from the issue of National Supplementary Healthcare Agency’s position that SISTEL is a sponsor of the healthcare plan as 
defined by Law 9656/1998 and as a result does not qualify as a Healthcare plan operator, SISTEL is liable for some plan obligations, 
even though it is not make entitled to revenue from the corresponding contributions. Thus, it is no longer possible to qualify this plan as 
a defined contribution plan. 

In October 2015, in compliance with a court order, SISTEL transferred the surpluses of the PBS-A benefits plan, amounting to 
R$3,042 million, to ensure the solvency of the plan PAMA. Of the total amount transferred, R$2,127 million is related to the plans 
sponsored by the Company, prorated to the portions of the defined benefit obligations. The amount was established based on actuarial 
studies prepared by an outside consulting firm using assumptions consistent with the population of PAMA users and the projection of 
medical expenses increase inherent to this population. Beginning on the issue of said court order, the Company started to calculate and 
disclose information on the PAMA actuarial obligations, pursuant to IAS 19 criteria. 

3)

PAMEC-BrT—Assistance plan managed by the Company 

Healthcare plan intended to provide medical care to the retirees and survivor pensioners linked to the TCSPREV Benefit Plan. Benefit 
Plan managed by FATL. 

The contributions for PAMEC-BrT were fully paid in July 1998, through a single appropriation. However, as this plan is now 
administrated by the Company, after the transfer of management by Fundação 14 in November 2007, there are no assets recognized to 
cover current expenses, and the actuarial obligation is fully recognized in the Company’s liabilities. 

F-77 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Statuses of the sponsored plans, revalued at the end of the reporting period 

Changes in the actuarial obligations, fair value of assets and amounts recognized in the balance sheet 

2019

PENSION PLANS

MEDICAL CARE
PLANS

TCSPREV

PBS-Telemar TelemarPrev

PBS-A

PBS-TNC CELPREV PAMEC

PAMA

3,256,516
283,542
250

328,130
28,419
34

4,165,284
367,633
1,613

4,811,332
415,476

35,043
3,066
82

26
2
2

4,397
414

3,422,402
308,512
322

15

28

(262,369) 

(23,683) 

(285,160) 

(429,813) 

(2,460) 

(484) 

(229,329) 

500,731

32,358

729,147

660,695

4,984

1

1,937

641,713

183,195

3,778,685

365,286

4,978,517

5,640,885

40,715

31

6,264

4,143,620

3,621,068
313,409

379,000
33,149

4,508,570
394,800

7,316,395
649,891

60,062
5,255

3,340
293

3,443,944
312,145

13
15

65
28

(262,369) 

(23,683) 

(285,160) 

(429,813) 

(2,460) 

(484) 

(229,329) 

345,124

42,087

680,478

730,389

1,980

558

895,983

484

Present value of actuarial 

obligation at beginning of year

Interest on actuarial liabilities
Current service cost
Participant contributions made in 

the year

Benefits paid, net
Increase/(decrease) of assets due to 

changes in the Plan

Benefit obligation result allocated 
to other comprehensive income
Asset increase/(decrease) as a result 

of the Plan’s merger

Present value of actuarial 

obligation at the end of the 
year

Fair value of assets at the 
beginning of the year

Return on plan assets
Amortizing contributions received 

from sponsor

Sponsor
Participants
Benefits payment
Benefit obligation result allocated 
to other comprehensive income
Asset increase/(decrease) as a result 

of the Plan’s merger

Fair value of plan assets at the 

end of the year

4,017,260

430,646

5,298,688

8,266,862

64,837

4,191

4,422,743

(=) Net actuarial liability/(asset) 

amount

(238,575) 

(65,360) 

(320,171)  (2,625,977) 

(24,122) 

(4,160) 

6,264

(279,123) 

Effect of the asset/onerous liability 

recognition ceiling

(=) Recognized net actuarial 

liability/(asset)

182,016

65,360

320,171

2,625,977

20,858

3,938

279,123

(56,559) 

(3,264) 

(222) 

6,264

F-78 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

2018

PENSION PLANS

MEDICAL CARE
PLANS

BrTPREV
(*)

TCSPREV

PBS-
Telemar

TelemarPrev

PBS-A

PBS-
TNC

CELPREV PAMEC

PAMA

2,524,728

625,266

307,658

3,825,053

4,675,447

31,938

41

3,300

3,113,772

218,105
74

78,223
196

29,113
41

362,886
1,870

439,285

12

2

34

(177,215) 

(61,605) 

(23,441) 

(272,271) 

(422,312) 

3,027
55

1
2,527

4
3

317

299,881
273

(688) 

(237,744) 

60,942

(12,212) 

14,725

247,746

118,912

(2,505) 

(22) 

1,468

246,220

(2,626,646)  2,626,646

3,256,516

328,130

4,165,284

4,811,332

35,043

26

4,397

3,422,402

1,895,608
161,415

1,953,967
200,469

360,700
34,332

4,142,553
394,097

7,462,931
713,294

59,723
5,759

3,030
298

3,243,093
312,593

11

12

12

4
2
2

100
66
34

1

688

3
2
1

(177,215) 

(61,605) 

(23,441) 

(272,271) 

(422,312) 

(2,505) 

(688) 

(237,744) 

36,579

(388,177) 

7,309

244,191

(437,518) 

(2,918) 

11

126,002

(1,916,410)  1,916,410

3,621,068

379,000

4,508,570

7,316,395

60,062

3,340

3,443,944

(364,552)

(50,870)

(343,286)

(2,505,063)

(25,019)

(3,314)

4,397

(21,542)

295,618

50,870

343,286

2,505,063

25,019

3,115

21,542

(68,934)

(199)

4,397

Present value of 

actuarial obligation 
at beginning of year

Interest on actuarial 

liabilities

Current service cost
Participant contributions 

made in the year

Benefits paid, net
Benefit obligation result 
allocated to other 
comprehensive income
Asset increase/(decrease) 
as a result of the Plan’s 
merger

Present value of 

actuarial obligation 
at the end of the year

Fair value of assets at 
the beginning of the 
year

Return on plan assets
Amortizing contributions 
received from sponsor

Regular contributions 
received by plan

Sponsor
Participants
Benefits payment
Benefit obligation result 
allocated to other 
comprehensive income
Asset increase/(decrease) 
as a result of the Plan’s 
merger

Fair value of plan assets 
at the end of the year

(=) Net actuarial 
liability/(asset) 
amount
Effect of the 

asset/onerous liability 
recognition ceiling
(=) Recognized net 
actuarial liability/
(asset)

(*)

Plan merged with into TCSPREV on November 30, 2018. 

F-79 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

The Company determines the amount available to deduct from future contributions according to the applicable legal provisions and the 
benefit plan charter. The amount of the asset linked to the TCSPREV, PBS-TNC and CELPREV Plans recognized in the Company’s 
financial statements does not exceed the present value of future contributions. 

Expenses (revenue) components of the benefits 

2019

PENSION PLANS

TCSPREV
250
283,541
(313,409) 
24,000

PBS-
Telemar
34
28,419
(33,149) 
4,725

TelemarPrev
1,613
367,633
(394,800) 
27,167

PBS-A

415,476
(649,891) 
234,415

PBS-
TNC

82
3,066
(5,255) 
2,065

CELPREV
2
2
(293) 
273

MEDICAL CARE
PLANS

PAMEC

PAMA

414

322
308,512
(312,146) 
3,634

Current service cost
Interest on actuarial liabilities
Return on plan assets
Interest on onerous liability
Effect of the unrecognized net 

actuarial asset

Expenses (income) recognized in 

statement of profit or loss
Expenses (income) recognized in 
other comprehensive income

Total expense (income) recognized 

(5,618)

18,005
12,387

29

36
65

1,613

(1,613) 

(42)

(16)

414

322

(2,382) 
(2,424)

(7) 
(23)

1,937
2,351

(322) 

2018

PENSION PLANS

BrTPREV TCSPREV
196
74
78,222
218,103
(161,415)  (200,469)  (34,332) 
112,564

5,214

PBS-
Telemar
41
29,114

PBS-
TNC

PBS-A

TelemarPrev
1,870
439,285
362,887
(394,097)  (713,295)  (5,759) 
274,010

55
3,027

31,210

2,731

MEDICAL CARE
PLANS

CELPREV PAMEC
3
4
(298) 
294

317

PAMA

274
299,881
(312,593) 
12,712

(274) 

Current service cost
Interest on actuarial liabilities
Return on plan assets
Interest on onerous liability
Effect of the unrecognized net 

actuarial asset

Expenses (income) recognized 
in statement of profit or loss
Expenses (income) recognized in 
other comprehensive income

Total expense (income) 

recognized 

81,126

32,746

56,762

(9,487)

24,364

42,233

1,870

(1,870) 

37

30

67

F-80 

54

3

317

(891) 

(201) 

1,469

(837)

(198)

1,786

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

2017

PENSION PLANS

PBS-

Current service cost
Interest on actuarial liabilities
Return on plan assets
Interest on onerous liability
Effect of the unrecognized net actuarial asset
Expenses (income) recognized in statement of 

profit or loss

Expenses (income) recognized in other 

comprehensive income

Effect of the unrecognized net actuarial asset
Total expense (income) recognized

BrTPREV TCSPREV
457
64,927
(215,509) 
136,800

102
260,649
(210,579) 

50,172

(13,325)

78,147

28,149

128,319

14,824

Main actuarial assumptions adopted on December 31, 2019 

Telemar TelemarPrev
1,545
397,842
(440,696) 
42,854
(1,545) 

33
32,488
(35,817) 
3,317

(21) 

PBS-A

499,261
(781,757) 
282,496

MEDICAL
CARE PLANS

PAMA
170,184
286,035
(331,699) 
45,664
(170,184) 

PBS-
TNC CELPREV PAMEC

48
3,328
(6,343) 
3,014

(47) 

7
15
(301) 
286

(7) 

378

378

(232) 

146

TCSPREV

PBS-Telemar TelemarPrev

PBS-A

PBS-TNC

CELPREV

PENSION PLANS

Nominal discount rate of actuarial 

liability

Estimated inflation rate
Estimated nominal salary increase 

index

Estimated nominal benefit growth 

rate

Total expected rate of return on plan 

assets

7.43%

3.80%

4.00%

3.80%

7.43%

7.43%

3.80%

4.00%

3.80%

7.43%

General mortality biometric table

Biometric disability table

Biometric disabled mortality table

AT-
2000 Basic
eased by 15%,
segregated by
gender
Álvaro Vindas,
increased
by100%
AT-49,
segregated by
gender

AT-
2000 Basic
eased by 20%,
segregated by
gender
Álvaro Vindas,
increased
by100%
AT-49,
segregated by
gender

Turnover rate

4.80%

Nil

Starting age of the benefits
Nominal medical costs growth rate

57 years old
N.A.

57 years old
N.A.

N.A. = Not applicable. 

7.43%

3.80%

Per sponsor

3.80%

7.43%

AT-
2000 Basic
eased by 20%,
segregated by
gender
Álvaro Vindas,
increased
by100%
AT-49,
segregated by
gender
Per sponsor,
null starting at
50 years old
and null for
Settled Benefit
55 years old
N.A.

7.43%

3.80%

N.A.

3.80%

7.43%

7.43%

3.80%

8.82%

3.80%

7.43%

AT-
2000 Basic
eased by 15%,
segregated by
gender
Álvaro Vindas,
increased
by100%
AT-49,
segregated by
gender

AT-
2000 Basic
eased by 15%,
segregated by
gender
Álvaro Vindas,
increased
by100%
AT-49,
segregated by
gender

7.43%

3.80%

7.53%

3.80%

7.43%

N.A.

N.A.

N.A.

MEDICAL CARE PLANS
PAMEC

PAMA

7.64%

3.80%

N.A.

N.A.

7.64%

7.64%

3.80%

N.A.

N.A.

7.64%

AT-
2000 Basic
eased by 15%,
segregated by
gender
Álvaro Vindas,
increased
by100%
AT-49,
segregated by
gender

AT-
2000 Basic
eased by 15%,
segregated by
gender
Álvaro Vindas,
increased
by100%
AT-49,
segregated by
gender

Nil

N.A.
N.A.

Nil

2%

Nil

Nil

57 years old
N.A.

55 years old
N.A.

N.A.
6.91%

N.A.
6.91%

ADDITIONAL DISCLOSURES—2019
(a)   Plans’ assets and liabilities correspond to the amounts as at December 31, 2019.
(b)   Master file data used for the plans managed by FATL and for the PAMEC plan are as at July 31, 2019, and for SISTEL are as at 

June 30, 2019, both projected for December 31, 2019.

F-81 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Investment policy of the plans 

The investment strategy of the Benefits Plans is described in their investment policy, which is annually approved by the governing 
board of the sponsored funds. This policy establishes that investment decision-making must take into consideration: (i) the preservation 
of capital; (ii) the diversification of investments; (iii) the risk appetite according to conservative assumptions; (iv) the expected return 
rate based on actuarial requirements; (v) the compatibility of investment liquidity with the plans’ cash flows, and (vi) reasonable 
management costs. The policy also defines the volume interval for different types of investment allowed for the pension funds, as 
follows: fixed income, variable income, structured investments, investments abroad, loans to participants, and real estate investments. 

The average ceilings set for the different types of investment permitted for pension funds, as at December 31, 2019 and 2018, are as 
follows: 

ASSET SEGMENT
Fixed income
Variable income
Structured investments
Investments abroad
Real estate
Loans to participants

PBS-A

PBS-TNC CELPREV

PAMA

TCSPREV PBS-Telemar TelemarPrev
100.00%
70.00%
20.00%
10.00%
20.00%
15.00%

100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
0.00%
0.00%
0.00%
0.00%
0.00%

70.00% 70.00% 70.00% 70.00%
20.00% 20.00% 20.00% 20.00%
0.00% 10.00% 10.00%
10.00%
20.00% 20.00% 20.00% 20.00%
3.00% 15.00% 15.00%
15.00%

70.00%
20.00%
10.00%
20.00%
15.00%

The allocation of plan assets as at December 31, 2019 is as follows: 

ASSET SEGMENT
Fixed income
Variable income
Structured investments
Investments abroad
Real estate
Loans to participants
Total

PBS-TNC CELPREV

PAMA

TCSPREV PBS-Telemar TelemarPrev
92.46%
90.57%
0.96%
0.34%
5.04%
7.84%
0.11%
0.00%
0.76%
0.90%
0.67%
0.35%

88.20% 100.00%
0.00%
0.00%
0.00%
0.00%
0.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

PBS-A
95.10%
0.00%
0.00%
0.00%
4.10%
0.80%

86.06%
1.63%
10.85%
0.21%
0.83%
0.42%

85.61%
0.48%
13.71%
0.00%
0.00%
0.20%

3.17%
7.25%
0.50%
0.00%
0.88%

The allocation of plan assets as at December 31, 2018 is as follows: 

ASSET SEGMENT

TCSPREV PBS-Telemar TelemarPrev

PBS-A

PBS-TNC CELPREV

PAMA

Fixed income
Variable income
Structured investments
Investments abroad
Real estate
Loans to participants
Total

(b)

Employee profit sharing 

86.17%
2.90%
9.23%
0.85%
0.43%
0.42%

90.49%
1.30%
6.65%
0.92%
0.38%
0.26%

92.51%
1.61%
4.21%
0.79%
0.67%
0.21%

93.70%
0.77%
0.03%

83.87%
2.51%
12.84%

4.67%
0.83%

0.27%
0.51%

88.80% 100.00%

4.00%
5.68%

1.15%
0.37%

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

In the year ended December 31, 2019, the Company and its subsidiaries recognized provisions for employee profit sharing based on 
individual and corporate goal attainment estimates totaling R$247,178 (R$265,753 in 2018). 

F-82 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

(c)

Share-based compensation 

A long-term incentives plan based on shares granted the Executives and the Board of Directors (Executive Committee’s Stock Option 
Plan and the Board of Directors’ Stock Option Plan) was submitted to and approved at the Extraordinary Shareholders’ Meeting held on 
April 26, 2019. 

However, in light of the opinion issued by the Federal Public Prosecution Office and the decision issued by the Judicial Reorganization 
Court on April 24, 2019 on the new long-term incentives plans, the Oi’s Board of Directors decided and communicated to the 
Extraordinary Shareholders’ Meeting that such plans would only be implemented after a new decision of said Court, authorizing its 
implementation, is issued. 

Beginning December 17, 2019, with the Ruling awarded by the 8th Civil Chamber of the Rio de Janeiro State Court on Bill of Review 
No. 0035453-90.2019.8.19.0000, filed by the Public Prosecution Office, the decision that the Stock Option Plan for the members of the 
Board of Directors should not be implemented until the end of the judicial reorganization was maintained and the implementation of 
Stock Action Plan for said Company Executives was authorized. 

In compliance with the decision referred to above, in December 2019 the Company implemented the New Stock Option Plan for the 
Executive Committee, according to all the rules and conditions approved at the Extraordinary Shareholders’ Meeting held on April 26, 
2019. 

Executives’ Stock Action Plan 

The purpose of this plan is to allow granting shares to Company Executives, aiming at promoting their high engagement and 
commitment to ensure the achievement of the strategic goals consistently with the Company’s and its shareholders’ medium- and long-
term interests. 
The plan provides for granting annual shares over a three-year period that shall not exceed 1.5% of the Company’s share capital. 

The number of shares per grant is calculated individually for the purpose of maintaining the competitiveness of the executives with 
regard to the performance of their duties and shall be delivered to them provided that the plan’s performance condition is met. 

The information used in the executives’ stock option plan’s assessment is as follows: 

Grant date

12/30/2019

Stock
dilution
percentage

Number of
shares
granted

0.57% 

33,704,937

Vesting
portions
1/3
1/3
1/3

Vesting dates
12/30/2020
12/30/2021
12/30/2022

Average
share value at
the grant date

Estimated fair
value at the
vesting date

0.95

34,406

The fair value of the granted stock options will be determined based on the vesting period and recognized as the services are provided. 
The estimated fair value at the acquisition date was measured taking into account the price of the shares granted on December 30, 2019, 
adjusted by the weighted average cost of capital of 10.98%, estimated for the three-year period of the program, brought to present value 
at the period’s opportunity cost of 14.67%, which corresponds to the fair value of the share. 

F-83 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

28.

SEGMENT REPORTING 

The Company’s Board of Directors uses operating segment information for decision-making. The Company identified only one 
operating segment that corresponds to the telecommunications business in Brazil. 

In addition to the telecommunications business in Brazil, the Company conducts other businesses that individually or in aggregate do 
not meet any of the quantitative indicators that would require their disclosure as reportable business segments. These businesses refer 
basically to the following companies: Companhia Santomense de Telecomunicações, Listas Telefónicas de Moçambique, ELTA – 
Empresa de Listas Telefónicas de Angola, and Timor Telecom, which provide fixed and mobile telecommunications services and 
publish telephone directories, and which have been consolidated since May 2014. 

The revenue generation is assessed by the Board of Directors based on a view segmented by customer, into the following categories: 

•

•

•

Residential Services, focused on the sale of fixed telephony services, including voice services, data communication services 
(broadband), and pay TV; 

Personal Mobility, focused on the sale of mobile telephony services to subscription and prepaid customers, and mobile 
broadband customers; and 

SMEs/Corporate, which includes corporate solutions offered to our small, medium-sized, and large corporate customers. 

Telecommunications in Brazil 

In preparing the financial information for this reportable segment, the transactions between the companies included in the segment have 
been eliminated. The financial information of this reportable segment for the periods ended December 31, 2019 and 2018 is as follows: 

Residential services

Residential Fixed-Line
Broadband
Pay-TV
Interconnection

Personal mobility services
Mobile Telephony
Interconnection
Handsets, sim cards and other accessories

SMEs/Corporate (B2B) services
Other services and businesses
Total net operating revenue
Operating expenses
Depreciation and amortization
Interconnection
Personnel
Third-party services
Grid maintenance services
Handset and other costs
Advertising and publicity
Rentals and insurance
Provisions/reversals
Expected losses on trade receivables
Impairment losses
Taxes and other expenses
Other operating income (expenses), net
OPERATING INCOME BEFORE FINANCIAL INCOME (EXPENSES) AND TAXES
FINANCIAL INCOME (EXPENSES)
Financial income
Financial expenses
PRE-TAX PROFIT (LOSS)
Income tax and social contribution
PROFIT (LOSS) FOR THE YEAR

F-84 

2019
7,264,262
3,281,905
2,187,015
1,752,053
43,289
7,017,311
6,601,729
257,099
158,483
5,527,817
140,004
19,949,394

2018
8,401,599
4,170,105
2,423,291
1,755,061
53,142
7,250,462
6,607,613
447,980
194,869
5,980,807
226,985
21,859,853

2017
9,170,835
4,880,738
2,641,836
1,577,745
70,516
7,644,515
6,914,862
500,106
229,547
6,485,899
255,691
23,556,940

(6,804,870) 
(484,061) 
(2,487,632) 
(5,957,763) 
(1,012,857) 
(159,442) 
(494,348) 
(2,571,245) 
(216,438) 
(488,269) 
(2,111,022) 
(18,396) 
(6,974) 
(2,863,923)

(5,740,079) 
(653,867) 
(2,554,375) 
(5,833,570) 
(1,102,809) 
(185,436) 
(379,676) 
(4,194,135) 
(202,122) 
(689,735) 
(291,758) 
(201,296) 
(5,016,358) 
(5,185,363)

(5,031,477) 
(771,212) 
(2,749,038) 
(6,149,189) 
(1,235,760) 
(214,102) 
(410,495) 
(4,152,521) 
(469,440) 
(740,576) 
4,747,141
(475,018) 
(8,196,415) 
(2,291,162)

2,659,074
(8,452,638) 
(8,657,487)
57,174
(8,600,313)

30,850,746
(4,339,053) 
21,326,330
3,270,890
24,597,220

6,917,975
(9,246,160) 
(4,619,347)
(1,137,715) 
(5,757,062)

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Reconciliation of revenue and profit (loss) for the quarter and information per geographic market 

In the years ended December 31, 2019, 2018 and 2017, the reconciliation of the revenue from the segment telecommunications in Brazil 
and total consolidated revenue is as follows: 

Net operating revenue
Revenue related to the reportable segment
Revenue related to other businesses 
Net operating revenue (Note 5)

2019

2018

2017

19,949,394
186,789
20,136,183

21,859,853
200,161
22,060,014

23,556,940
232,714
23,789,654

In the years ended December 31, 2019, 2018 and 2017, the reconciliation between the profit or loss before financial income (expenses) 
and taxes of the segment Telecommunications in Brazil and the consolidated profit (loss) before financial income (expenses) and taxes 
is as follows: 

Profit (loss) before financial income (expenses) and taxes
Telecommunications in Brazil
Other businesses
Income before financial income (expenses) and taxes (Note 5)

2019

2018

2017

(2,863,923) 
(113,447) 
(2,977,370)

(5,185,363) 
(82,895) 
(5,268,258)

(2,291,162) 
(69,866) 
(2,361,028)

Total assets, liabilities and tangible and intangible assets per geographic market as at December 31, 2019 are as follows: 

Brazil
Other, primarily Africa

Brazil
Other, primarily Africa

2019

Total assets
67,294,245
4,597,577

Total
liabilities
53,525,978
569,338

Tangible
assets
38,910,834
84,122

Intangible
assets
3,997,865
21,327

2018

Total assets
60,514,610
4,923,187

Total
liabilities
42,015,116
526,870

Tangible
assets
28,425,563
108,768

Intangible
assets
6,948,446
47,601

Investment in
tangible and
intangible assets
7,396,983
28,530

Investment in
tangible and
intangible assets
5,211,774
34,467

F-85 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

29.

RELATED-PARTY TRANSACTIONS 

Transactions with jointly controlled entities, associates, and unconsolidated entities 

Accounts receivable and other assets
Hispamar
Other entities

Accounts payable and other liabilities
Hispamar
Other entities

Revenue
Revenue from services rendered
Other entities
Other income
Hispamar
Financial income
Other entities

Costs/expenses
Operating costs and expenses
Hispamar
Other entities
Financial expenses
Hispamar
Other entities

2019
7,216
426
6,790

2019
74,254
71,841
2,413

2018
6,359

6,359

2018
74,210
66,704
7,506

2019

2018

380
380
502
502
430
430

347
347

430
430

2019

2018

(226,031)
(203,426) 
(22,605) 
(257)
(245) 
(12) 

(236,087)
(207,271) 
(28,816) 
(167)
(158) 
(9) 

Compensation of key management personnel 

As at December 31, 2019, the compensation of the officers responsible for the planning, management and control of the Company’s 
activities, including the compensation of the directors and executive officers, totaled R$63,405 (R$81,244 in 2018). 

F-86 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

30.

INSURANCE 

During the concession period, the concessionary has the obligation of maintaining the following insurance coverage, over the prescribed 
terms: “all risks” policy that covers property damages for all insurable assets belonging to the concession, insurance and against 
economic losses to insure the continuity of services. All material and/or high-risk assets and liabilities in are insured. The Company and 
its subsidiaries maintain insurance coverage against property damages, loss of revenue arising from such damages, etc. Management 
understands that the amount insured is sufficient to assure the integrity of assets and the continuity of operations, and the compliance 
with the rules set out in the Concession Agreements. 

The insurance policies provide the following coverage, per risk and type of asset: 

Insurance line
Operational risks and loss of profits
Civil liability—third parties (*)
Fire—inventories
Theft—inventories
Civil liability—general
Civil liability—vehicles

(*)

Based on the foreign exchange rate prevailing at December 31, 2019 (ptax): R$4.0301 = US$1.00 

31. HELD-FOR-SALE ASSETS 

Assets
Operations in Africa (a)
Nonstrategic assets (b)
Total

Liabilities
Operations in Africa (a)
Nonstrategic liabilities (b)
Total

2019

2018

800,000
322,408
170,000
20,000
30,000
2,000

700,000
309,984
150,000
20,000
20,000
2,000

2019

2018

4,271,348
119,742
4,391,090

4,923,187

4,923,187

2019

2018

491,225
3,070
494,295

526,870

526,870

(a)

Operations in Africa—Approval of preparatory actions for the sale of Africatel 

At the Board of Directors’ meeting held on September 16, 2014, Oi’s management was authorized to take all the necessary actions to 
divest Oi’s stake in Africatel, representing at the time 75% of Africatel’s share capital, and/or dispose of its assets. 

With regard specifically to the indirect interest held by Africatel in Company, on February 27, 2019 the Company was notified of the 
final decision issued by the Arbitration Court under the arbitration proceeding filed by PT Ventures, an Africatel subsidiary, against the 
other Unitel’s shareholders. The Arbitration Court judged that the other Unitel shareholders had violated several provisions of Unitel’s 
Shareholders’ Agreement, which resulted in a significant decrease of PT Ventures’ stake in Unitel. The Court also judged that the other 
Unitel shareholders failed to ensure, after November 2012, that PT Ventures received the same amount of foreign currency-
denominated dividends as the other foreign Unitel shareholder. 

F-87 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

As a result, the Court ordered the other shareholders to pay PT Ventures, jointly and severally, (i) US$339.4 million plus interest 
(accrued as from February 20, 2019, using the 12-month US dollar LIBOR plus two percentage points, with annual compounding), 
corresponding to the loss of value of PT Ventures’ stake, in addition to (ii) US$307 million plus interest (simple interest of 7% accrued 
as from different dates when the dividends not received should have been paid to PT Ventures), in damages resulting from the fact that 
the other Unitel shareholders failed to ensure, after November 2012, that PT Ventures received the same amount of dividends, in 
foreign currency, as the other foreign Unitel shareholder, plus (iii) the reimbursement of a significant portions of the fees, court costs, 
and administrative and arbiters fees and expenses, incurred by PT Ventures on the arbitral proceeding, in a net amount in excess of 
US$13 million. The Court dismissed all the retrial petitions filed by the other Unitel shareholders (“2019 Arbitration Award”). 

The Arbitration Award results in a reaffirmation of PT Ventures’ rights as shareholder of 25% Unitel’s capital, as prescribed by the 
Shareholders’ Agreement. PT Ventures retains all its rights provided for in the Shareholders’ Agreement, including the right to appoint 
the majority of Unitel’s Board of Directors’ members and the right to receive Unitel’s past and future dividends. 
Subsequently, at the General Shareholders’ Meeting of Unitel held on March 19, 2019 a new Board of Directors was elected consisting 
of five members, including two appointed by PT Ventures, one of whom will hold the position of Unitel’s General Director. 

On August 12, 2019, PT Ventures was notified on the arbitration petition filed with the International Chamber of Commerce (“ICC”) by 
Vidatel Ltd. (“Vidatel”), on of Unitel’s shareholders against PT Ventures. In its petition, Vidatel seeks to challenge the 2019 Arbitration 
Award by submitting arguments relating to the recognition, effectiveness, and feasibility of said award and arguing that the Arbitration 
Award would have the effect of leading to the unjust enrichment of PT Ventures. 

The Company believes that the arbitration proceeding initiated by Vidatel has a delaying tactic with the single goal of disrupting the 
enforcement of the 2019 Arbitration Award by reopening the discussion of matters that have already been discussed in the arbitration 
proceeding filed by PT Ventures against the other Unitel shareholders and terminated in February 2019. 

Additionally, the Company believes that the ICC is not the appropriate forum to file an arbitration proceeding and analyze the problems 
alleged by Vidatel, not only because national courts have exclusive jurisdiction on these matters and also because these matters are not 
within the scope of the arbitration clause greed by Unitel’s shareholders, which prescribes that arbitration shall be used to settle disputes 
relating only to Unitel’s shareholders’ agreement and violations of Unitel’s shareholders’ agreement. 

PT Ventures filed its response to the arbitration petition on September 11, 2019. 

As disclosed to the market in a Material Fact Notice on January 24, 2020, on that date Africatel sold and transferred all PT Ventures 
shares to the Angolan company Sociedade Nacional de Combustíveis de Angola, Empresa Pública—Sonangol E.P. (Note 33). As a 
result of this operation, the Company is no longer bound by the ongoing litigation involving PT Ventures, Unitel, and Unitel’s other 
shareholders. 

With regard to the indirect stake held by Africatel in Cabo Verde Telecom, S.A. (“CVT”), on May 21, 2019, PT Ventures sold, after the 
compliance with the conditions precedent, and transferred all the shares it held in CVT, representing 40% of CVT’s share capital, to the 
National Social Security Institute and state-owned company ASA – Empresa Nacional de Aeroportos e Segurança Aérea, S.A., both in 
Cabo Verde, for the total amount of US$26.3 million, as provided for in Clauses 3.1.3 and 5.1 of the JRP. This sale generated a net gain 
of R$67 million, recognized in profit or loss. 

As a result of said share sale, PT Ventures entered into with the State of Cabo Verde, on the same date, an agreement for the definite 
termination of the arbitration proceedings filed by PT Ventures against the latter in March 2015, with the International Centre fore for 
Settlement of Investment Disputes (“ICSID”) and the International Chamber of Commerce (“ICC”). 

F-88 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

The group of assets and liabilities of the African operations are stated at the lower of their carrying amounts and their fair values less 
costs to sell, and are consolidated in the Company’s statement of profit or loss since May 5, 2014. 

The main components of the assets held sale and liabilities associated to assets held for sale of the African operations are as follows: 

Held-for-sale assets
Cash, cash equivalents and cash investments
Accounts receivable
Dividends receivable (i)
Held-for-sale asset (i)
Other assets
Investments
Property, plant and equipment
Intangible assets
Liabilities directly associated to assets held for sale
Borrowings and financing
Trade payables
Other liabilities
Non-controlling interests (ii)
Total held-for-sale assets, net of the corresponding liabilities 

Operations in Africa
2019(1)
2018
4,923,187
4,271,348
82,639
63,993
108,343
113,699
2,566,935
2,435,014
1,843,778
1,474,699
145,709
74,300
19,414
4,916
108,768
83,400
47,601
21,327
526,870
491,225
11,589
188
52,064
37,119
474,618
442,517
243,491
146,180
4,152,826
3,633,943

(1)

(i)

(ii)

The non-operating companies started to consolidated in the balance sheet beginning December 31, 2019, whose assets and liabilities total R$326,229 and 
R$78,113, respectively (see Note 1 – Company subsidiaries). 
Represents the indirect interest held by PT Ventures in the dividends receivable and the fair value of the financial investment in Unitel, both classified as held for 
sale. The assets from the investment held in PT Ventures are measure substantially at the fair value of the investment for sale, which occurred on January 23, 2020, 
as referred to above, in Note 33; 
Represented mainly by the Samba Luxco’s 14% stake in Africatel and, consequently, in its net assets. 

(b)

Nonstrategic assets 

The Company disclosed to the general market, through a material fact notice, its Strategic Plan, approved by the Board of Directors, 
focusing on the improvement of the operating and financial performance, using a sustainable business model, for the purpose of 
maximizing the Company’s value, in the context of the judicial reorganization proceeding. The plan prescribes that part of the financing 
of the investment strategy will be ensured by selling of the Company’s nonstrategic assets. These assets consist basically of: 
(i) Investment in Unitel, (ii) Towers; (iii) Datacenter; (iv) Properties; and (v) other nonstrategic assets. The Company is engaged in and 
focused on promoting the sale of said assets and will take all the necessary actions to implement said Plan in the coming periods. 

In December 2019, the assets and liabilities associated with Real Estate and mobile Towers were stated in held-for-sale assets, in line 
with the Company’s strategic plan and intention. Management assessed and determined that the other nonstrategic assets do not 
substantially meet the presentation and measurement requirements set forth by IFRS 5, Held-for-Sale Noncurrent Assets and 
Discontinued Operations, and therefore continue to be stated in the group ‘Property, Plant and Equipment’ (Note 16). 

F-89 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

32. OTHER INFORMATION 

(a)

Agreements entered into by the Company, TmarPart, and Pharol related to the cash investments made in Rio Forte 
commercial papers 

On June 30, 2014, the Company was informed, through a market notice disclosed by Pharol, of the investment made by PTIF and PT 
Portugal (both, collectively, “Oi Subsidiaries”), companies contributed by Pharol to Oi in the Company’s capital increase in May 2014, 
in a commercial paper of Rio Forte Investments S.A. (“Securities” and “Rio Forte”, respectively), a company part of the Portuguese 
group Espírito Santo (“GES”), when both PTIF and PT Portugal were Pharol subsidiaries. 

In light of the default of the Securities by Rio Forte, on September 8, 2014, after obtaining the proper corporate approvals, the 
Company, the Oi Subsidiaries, TmarPart, and Pharol entered into definitive agreements related to the investments made in the 
Securities. The agreements provided for (i) an exchange (the “Exchange”) through which Oi Subsidiaries would transfer the Securities 
to Pharol in exchange for preferred and common shares of the Company held by Pharol, as well as (ii) the assignment by Oi 
Subsidiaries of a call option on the Company shares to the benefit of PT (“Call Option”). 

On March 31, 2015, the Company published a Material Fact Notice on the completion of the Exchange. 

The Option became vested with the completion of the Exchange, beginning March 31, 2015, exercisable at any time, over a six-year 
period, and the number of shares covered by the Option will be decreased at each March 31st. 

Up to March 31, 2020, Pharol had not exercised the Option, in whole or in part, on the Shares Subject to the Option. Accordingly, the 
following are no longer subject to the Option: (i) beginning March 31, 2016, 4,743,487 common shares and 9,486,974 preferred shares 
issued by the Company, equivalent to 10% of the Shares Subject to the Option; (ii) beginning March 31, 2017, another 8,538,277 
common shares and 17,076,554, equivalent to 18% of the Shares Subject to the Option; (iii) beginning March 31, 2018, another 
8,538,277 common shares and 17,076,554 preferred shares equivalent to 18% of the Shares Subject to the Option; (iv) beginning 
March 31, 2019, another 8,538,277 common shares and 17,076,554 preferred shares, equivalent to 18% of the Shares Subject to the 
Option; and (v) beginning March 31, 2020, another 8,538,277 common shares and 17,076,554 preferred shares, equivalent to 18% of 
the Shares Subject to the Option. There are also 8,538,277 common shares and 17,076,554 preferred shares subject to the Option and 
Pharol will no longer be entitled to exercise the Option on them on March 31, 2021. 

As at December 31, 2019, the fair value of the Call Option is estimated at R$117 million calculated by the Company using the 
Black-Scholes model and theoretical share volatility assumptions, using the Revenue Approach valuation technique laid down by 
paragraphs B10 and B11 of IFRS 13—Fair Value Measurement. 

(b)

Punitive Administrative Proceedings at the CVM 

In December 2018, we became aware that the CVM, in the exercise of its duties, initiated two punitive administrative proceedings for 
acts conducted in connection with the corporate restructuring announced in October 2013 involving Oi and Pharol (former Portugal 
Telecom), and the capital increase through the public offer of Oi shares concluded in May 2014, for an alleged breach of the Corporate 
Law, to hold liable certain executives, officers and controlling shareholders at the time of the events. 

The Company is not a party to these proceedings. With regard to the indicted executives, if they are held liable in these Punitive 
Administrative Proceedings, they will be subject to a penalty, which may range from a warning to a temporary disqualification, during 
up to 20 years, to hold a management or member of the supervisory board position of a publicly-held company, entity of the securities 
distribution system, or other entities that depend of CVM authorization or registration. 

F-90 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

(c)

Operation: Mapa da Mina

On December 10, 2019, the Brazilian Federal Police launched the 69th phase Operation: Lava Jato (Car Wash), named “Operation: 
Mapa da Mina” (Mine Plan) (Criminal Search and Seizure Order No. 5024872-64,2018.4.04.7000/PR—13th Federal Criminal Court of 
Curitiba), one of the main targets of which was Fábio da Silva, son of former president Luiz Inácio Lula da Silva. The investigation, 
which has neither the Company nor any of its current officers as defendants, is based on a suspected transfer of several companies to 
Gamecorp and Grupo Gol, in exchange for alleged benefits from the Federal Government. As a result of such investigation, Company 
buildings in the States of São Paulo and Rio de Janeiro, and in Brasília were searched and documented were seized. Since then, the 
Company has cooperated with the investigations by making all the clarifications and delivering all the documents requested. On 
March 12, 2020, the 4th Region Federal Court granted an habeas corpus (Habeas Corpus No. 5052647-8.2019.4.04.000/PR) was 
granted, requiring that the records of said Operation be sent to the São Paulo Judiciary Section, after concluding that there was no 
connection between the facts reported in the investigation and those verified in Operation: “Lava Jato”. Internally, the Company 
informs that since 2015 it has retained the law firm Tozzini Freire Advogados as external independent auditor to conduct a forensic 
investigation addressing all the allegations in the case file, which has updated these analyses due in light to the new facts pointed out in 
Operation: “Mapa da Mina”. Such investigations were completed without evidence of illegal actions committed by Company 
representatives. 

Among the initiatives undertaken, the Company has created a Multidisciplinary Committee consisting of members from different 
departments, such as the legal, compliance, internal audit and accounting department, to determine the main procedures to be 
performed, and set a schedule of relevant activities in response to the allegations of said investigation involving the Company and its 
subsidiaries. In this regard, the Multidisciplinary Committee determined the following procedures: (i) retain a renowned, specialized 
law firm, independent from the Company and its subsidiaries, to conduct an internal investigation on the allegations made in the Federal 
Public Prosecution Office (MPF) and the Brazilian Federal Police (PF) investigations; (ii) request an assessment by the outside legal 
counsel of the results of said internal investigation to be conducted by the specialized law firm, if applicable; (iii) request an assessment 
by the outside legal counsel of possible legal and regulatory impacts in Brazil and in the United States, regarding all allegations made in 
the investigation, considering the applicable anticorruption legislation and/or illegal activities; (iv) request an assessment by the 
compliance department to determine whether any material weaknesses in the internal control environment existing at the time covered 
by the investigations still persist in the current Company governance and internal control scenario; (v) conduct periodic meetings to 
follow up on the status of the assessments to be carried out; and (vi) submit of the results of all assessments to be carried out to the 
members of the Audit, Risk and Controls Committee (“CARC”), which reports to the Company’s Board of Directors. In this context, 
the specialized law firm concluded its internal independent investigation in February 2020. Based on interviews, information and 
documentation submitted by the Company’s management, and due to the constraints imposed by the time period covered by said 
investigation (2003-2019), no indications of illegalities committed by the Company were identified linked to the allegations made by 
the MPF and the PF in Operation: “Mapa da Mina” investigation. This internal use report was extensively discussed and presented to 
the members of the Multidisciplinary Committee, as well as to the members of the CARC. 

F-91 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

33.

(a)

EVENTS AFTER THE REPORTING PERIOD 

Sale of investment in PT Ventures 

After obtaining the proper approvals by the Company’s Board of Directors, the competent corporate bodies of Africatel and the Judicial 
Reorganization Court, on January 24, 2020, Africatel sold and transferred all shares issued by PT Ventures to the Angolan company 
Sociedade Nacional de Combustíveis de Angola, Empresa Pública—Sonangol E.P., as provided for in the Company’s Judicial 
Reorganization Plan and Strategic Plan (Note 31 (b)). 

On the transaction date, PT Ventures held stakes in the Angolan companies Unitel (25%) and Multitel—Serviços de Telecomunicações 
Lda. (40%), as well as credit rights of dividends declared by Unitel and already past due and a set of rights resulting from the final 
decision rendered by the Arbitration Court installed under the Arbitration Rules of the International Chamber of Commerce (“ICC”), 
within the scope of the arbitration initiated by PT Ventures at the ICC against the other Unitel shareholders, as disclosed by the 
Company in a Material Fact Notice on February 28, 2019. 

The total amount of the transaction was US$1 billion, of which (i) US$699.1 million was paid to Africatel by Sonangol on January 24, 
2020; (ii) Africatel was paid US$60.9 million prior to the transfer of PT Ventures’ shares; and (iii) US$240 million, fully guaranteed by 
a guarantee letter issued by a prime bank, will be paid unconditionally by Sonangol to Africatel until July 31, 2020, with a minimum 
monthly flow of US$40 million assured to Africatel as from February 2020. The Company reiterates that the contractually assured flow 
was duly met in February and March 2020 by Sonangol. 

As at December 31, 2019, the assets from the investment held in PT Ventures are measured substantially at the fair value of the 
investment for sale. 

(b)

Commitment to sell a property 

As disclosed to the market on January 30, 2020 and February 26, 2020, the Company sold a property it owned, located at Rua General 
Polidoro nº 99, Botafogo, in the city of Rio de Janeiro, to Alianza Gestão de Recursos Ltda., for the amount of R$120.5 million, on 
February 21, 2020, as part of its project to sell noncore assets, as set forth by the Company’s Judicial Reorganization Plan and Strategic 
Plan (Note 31 (b)). 

The operation was authorized by the Judicial Reorganization Court, after obtaining the favorable opinion of the Rio de Janeiro State 
Public Prosecution Office and the Judicial Administrator. Likewise, ANATEL confirmed the removal of the Property from the 
Company’s List of Reversible Assets. 

(c)

Third-party expressions of interest on the Company’s Mobile business 

On March 10, 2020, the Company disclosed to the general market in a material fact notice, that its financial advisor, Bank of America 
Merrill Lynch (“BofA”) received statements from third parties expressions of interest in the Company’s mobile business. To date, 
however, there is no commitment from the Company or any of these third parties to proceed with such sale and no binding instrument 
has been entered into to this respect. Even though there may be future developments in the analysis for a potential formal negotiation 
process, the Company continues to analyze all the existing alternatives that may bring more efficiency to the implementation of its 
Strategic Plan. 

F-92 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

(d)

Potential Effects of COVID-19 Pandemic 

Since December 2019, a COVID-19 has spread throughout the world. On January 31, 2020, the World Health Organization announced 
that COVID-19 was a global health emergency and on March 3, 2020, the World Health Organization categorized COVID-19 as a 
pandemic. The COVID-19 pandemic has resulted in numerous deaths and the imposition of local, municipal and national governmental 
“shelter-in-place” and other quarantine measures, border closures and other travel restrictions, causing unprecedented economic 
disruption in much of the world, including in Brazil. 

The local, national and international response to the virus is quickly developing, fluid and uncertain. During March and April of 2020, 
state, local and municipal authorities within Brazil promoted and enforced social isolation and quarantine measures and have enacted 
regulations limiting the operations of “non-essential” businesses. In mid-March 2020, Rio de Janeiro and other Brazilian states declared 
states of emergency. In accordance with the recommendations of the authorities, the Company transitioned a substantial majority of its 
employees to work from home. 

Although the COVID-19 pandemic has no effect on the Company historical results of operations, there are many potential effects of this 
pandemic on its short- and medium- term business operations and, consequently, its results of operations. In March 2020, the Company 
established a crisis response team to focus on ensuring the full business continuity of its operations, the health and safety of its 
employees, and the establishment of a formal process to monitor, analyze and respond to the potential impacts of the pandemic. 

As of the date of this annual report, the Company has detected few cases of COVID-19 in its employees and the human resources 
department monitors suspected or confirmed cases. As one a measure designed to protect its employees, the Company has instituted a 
“work-from-home” policy for all of its employees for whom the demands of their work permit this arrangement, constituting 
approximately 84% of its work force, and have been able to do so without any interruption of their activities. For its remaining 
employees, for example, the Company field service technicians and operators in its call centers, the Company has complied with all 
health care recommendations of the World Health Organization and the Brazilian Ministry of Health. 

The Brazilian government has determined that the telecom sector is an essential service, which allows the Company to continue its field 
maintenance activities without violating restrictions on movement that have generally been imposed to combat the pandemic. 

Although there has not been sufficient history with the Company operations under the pandemic and the related public health measures 
to provide significant analysis of the potential financial impact of the pandemic or the governmental and popular response to the 
pandemic, the Company belives that demand for telecommunications services, including services provided by the Company during the 
pandemic has grown significantly. In order to service this demand and to ensure continuity of its services, the Company moved quickly 
to activate new circuits in its backbone infrastructure and has not experienced any significant decline in the operation and reliability of 
its networks. 

Since the outbreak of the pandemic, the Company has closed its retail stores and many of its distribution channels for the Company’s 
mobile service have been unable to operate, although some of its physical points-of-sale, such as grocery stores, pharmacies and 
convenience stores, have continued to operate. As a result, the Company believes that new activations by mobile customers will be 
substantially reduced for the quarantine period. However, as these store closures affect all operators in the mobile business equally, the 
Company expects that there will be substantially reduced levels of churn during this period. In addition, the Company expects that 
revenue for SIM card recharges will be adversely affected for the quarantine period as the number of points-of-sale that offer these 
services has been substantially reduced. 

Since the outbreak of the pandemic, the Company has curtailed significantly its door-to-door sales channel for residential services, 
including broadband, but has been able to maintain its telemarketing and teleagent sales channels. The Company has experienced a 
significant surge in demand for its broadband services, including services delivered through its expanding FTTH network, both from 
residential and B2B customers as they establish remote work operations. Because its sales channels for these services depend less on 
physical presence in sales locations than its mobile services, the Company does not expect the reduction in new activations or upgrades 
in services to be affected to the same degree as in its mobile services. 

The Company expects that the public health measures adopted in Brazil will have significant impacts on the income and purchasing 
power of many of its subscribers, particularly low-income subscribers and SMEs, some of whom may cease operations, although the 
Company has not yet been able to gather data to analyze the extent of these impacts. In addition, the Company has begun to experience 
some delays in payment for its corporate and governmental customers. As a result, the Company expects an increase in late-payments, 
customer defaults and expected losses on trade receivables. The Company has instituted some measures to assist its customers during 
the pandemic, for example, providing deferrals of payment deadlines by up to 10 days upon request of its customers and entering into 
payment plans with some of its customers under which it will forbear the collection of interest and late charges. These measures are 
likely to have an adverse effect on revenue and operating cash flow during the period over which they are effective, although the 
Company does not have sufficient experience with the effects of these measures to reliably estimate the quantitative effects of these 
measures. 

The Company continues to monitor the effects of COVID-19 and the public health measures adopted in Brazil on its results of 
operations and cash flows to assess whether any of its assets have been impaired. As of the date of this annual report, the Company does 
not have sufficient history with its operations under the pandemic and the related public health measures to assess whether any 
impairment of its assets will be required. 

The Company does not expect significant negative effects on its ongoing maintenance activities and FTTH expansion project as a result 
of the pandemic and the public health measures introduced to combat the pandemic. The Company has experienced some negative 
effects relating to the deployment of field teams, primarily related to the difficulty of obtaining lodging and meals and, in some 
instances, the difficulty in arranging transportation between cities, due to the public health restrictions. However, as a result of the 
determination that the telecom sector is an essential service, the general public health restrictions applicable to the population have not 
generally applied to the Company staff of field technicians. 

The Company continues to have regular communications with its equipment vendors to assess the impacts of the pandemic on their 
production and inventories to ensure that deliveries of equipment will continue to be made on a timely basis. As of the date of this 
annual report, the Company has not suffered any negative impacts in its supply chain for equipment and has not been advised that any 
significant disruptions are expected. 

F-93 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

34.

RECONCILIATION BETWEEN U.S. GAAP AND IFRS 

The Company prepares its local financial statements in accordance with IFRS, and the pronouncements, guidelines and interpretations 
issued by the International Accounting Standards Board (IASB). 

As the company is presenting its financial statements under IFRS for SEC reporting purposes after several years of presenting them 
under US GAAP, it is providing a reconciliation of its 2018 and 2017 US GAAP financial statements to IFRS. 

ACCOUNTING DIFFERENCES BETWEEN U.S. GAAP AND IFRS 

The financial statements of the Company were prepared in accordance with accounting policies generally accepted in the United States 
of America (“U.S. GAAP”). Differences between these accounting policies and practices adopted in International Financial Reporting 
Standard—IFRS, where applicable to Oi, are summarized below: 

(a)

Impairment of long-lived assets

In accordance with FASB ASC 360, long-lived assets, such as property, plant, and equipment, and purchased intangibles subject to 
amortization, are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset 
may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to 
estimated undiscounted future cash flows expected to be generated by the asset. If the carrying amount of an asset exceeds its estimated 
future cash flows, an impairment charge is recognized by the amount by which the carrying amount of the asset exceeds the fair value 
of the asset. 

In accordance with IAS 36 Impairment of assets, such as property, plant, and equipment, and purchased intangibles subject to 
amortization, are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset or 
group of assets may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying 
amount of an asset or group of assets to the fair value of the asset or group of assets. 

Therefore, regarding impairment of long-lived assets there is an accounting difference between U.S. GAAP and IFRS namely the 
recognition of impairment under IFRS. 

On December 31, 2018, under U.S. GAAP, no impairment losses were recognized and under IFRS an accumulated provision for 
impairment losses, amounting to R$1,226,125, were recorded in the balance sheet as a result of the difference on the impairment 
methodology between the two standards. 

The net effect on net income, as of December 31, 2018, was R$141,418, which includes the accounting differences related to the 
provision for impairment recorded under IFRS in amounting to R$291,807 compared no impairment losses recorded under USGAAP, 
and the effects of depreciation and amortization related to the acumulated effects of no recorded impairment losses under USGAAP, in 
amounting to R$150,389. 

(b)

Business combinations prior to January 1, 2009

Under U.S. GAAP, for the acquisitions of interests in Pegasus, Way-TV, Paggo and TNCP (Amazônia) that occurred prior to January 1, 
2009, the Company adopted the procedures determined by FASB ASC 805 Business Combinations, resulting in a difference as 
compared to the Company’s accounting policy in force prior to that date. The accounting method used under U.S. GAAP in business 
combination transactions is the “purchase method”, which requires that acquirers reasonably determine the fair-value of the identifiable 
assets and liabilities of acquired companies, individually, to determine goodwill paid. 

F-94 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

Since IFRS 3 Business Combinations was effective to business combinations for which the acquisition date was on or after January 1, 
2009, under IFRS for all business combinations prior that, the Company typically recognized the difference between the purchase price 
and the historical book value of the assets acquired and liabilities assumed as goodwill, which was amortized over the estimated period 
over which the Company expected to benefit from the goodwill. This period was determined based on the reasons attributed by 
management for the payment of goodwill. A test for impairment is made at least annually or if there is an indication that the unit in 
which the goodwill was allocated may be impaired. 

Therefore, regarding the business combinations prior to January 1, 2009 there is an accounting difference between U.S. GAAP and 
IFRS namely the computation of goodwill, recognition of intangible assets and amortization of goodwill. 

(c)

Pension plans and other post-retirement benefits

The Company applies FASB ASC 715—Retirement Benefits, which requires an employer to recognize the overfunded status or funded 
status of a defined benefit postretirement plan as an asset or liability in its balance sheet and to recognize changes in that funded status 
in the year in which the changes occur through other comprehensive income. 

The overfunded status of the pension plans is presented as a prepaid asset. Unrecognized net gain or losses are recognized following the 
“10% corridor approach”. Deferred actuarial gains and losses outside the 10% corridor are amortized over the average remaining 
service period of active employees or, when all or almost all participants are inactive, over the average remaining life expectancy of 
those participants. 

Under IFRS, if a plan has an overfunded status, which is not expected to generate future benefits, the company does not recognize the 
funded status, unless in case of express authorization for offsetting with future employer contribution. Remeasurement of gains and 
losses, including actuarial gains and losses, must be recognized immediately in OCI and are not subsequently recognized (or recycled) 
into net income. 

Therefore, regarding pension plans and other post-retirement benefits there is an accounting difference between U.S. GAAP and IFRS 
namely: (i) the recognized overfunded status under U.S. GAAP, and (ii) the result from the use of the “10% corridor approach” which is 
not applicable under IFRS. 

(d)

Capitalization of interest, net of amortization

Under U.S. GAAP, capitalized interest is added to the individual assets and is amortized over their estimated useful lives. The Company 
capitalizes only interest expenses to the extent that borrowings do not exceed the balances of construction in-progress, as generally 
foreign exchange differences are not eligible for being recorded as part of the cost of the asset. 

Under IFRS, financial charges on obligations financing assets and construction works in progress are capitalized, including interest 
expenses and certain foreign exchange differences. 

Therefore, regarding capitalization of interest, net of amortization, there is an accounting difference between U.S. GAAP and IFRS 
namely the impact of capitalization of foreign exchange under IFRS. 

(e)

Provision for onerous contracts 

Under U.S. GAAP, future losses on firmly committed executory contracts (onerous contracts) typically are not recognized. Losses are 
recognized only when incurred. 

Under IFRSs, an entity is required to recognize and measure the present obligation under an onerous contract as a provision. An 
onerous contract is one “in which the unavoidable costs of meeting the obligations under the contract exceed the economic benefits 
expected to be received under it”. 

F-95 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

The Company is party to a telecommunications signals transmission capacity supply agreement using submarine cables that connect 
North America and South America. Since the agreement’s obligations exceed the economic benefits that are expected to be received 
throughout the agreement and the costs are unavoidable, the Company recognized in 2018, pursuant to IAS 37, an onerous obligation 
measured at the lowest of net output cost of the agreement brought to present value, in the amount of R$ 4,493,894. 

Therefore, regarding provision for onerous contracts there is an accounting difference between U.S. GAAP and IFRS namely the 
recognition of a provision that does not exist under U.S. GAAP. 

(f)

Settlement of Judicial Reorganization

U.S. GAAP 

Under U.S. GAAP, the company has applied the FASB Accounting Standards Codification (“ASC”) 852 Reorganizations in preparing 
its consolidated financial statements. Under ASC 852, the company adopted the following accounting procedures: 

•

•

•

Prepetition obligations impacted by the judicial reorganization proceedings had been classified on the balance sheet as 
liabilities subject to compromise in 2017. These liabilities were reported as the amounts expected to be allowed by the 
Judicial Reorganization Court, even if they were settled for lesser amounts; 

Interest accruing on unsecured debt subsequent to the date of petition is not an allowed claim and therefore has not been 
accrued; 

Foreign currency denominated liabilities in Reais using the applicable foreign currency translation rate as of the petition 
date. As a result there is no foreign currency translation adjustments recorded after the petition date related to prepetition 
liabilities under U.S. GAAP; and 

Liabilities subject to compromise and other impacts from ASC 852 reorganizations 

As a result of the filing of the Bankruptcy Petitions, the company has applied the FASB Accounting Standards Codification (“ASC”) 
852 Reorganizations in preparing U.S. GAAP consolidated financial statements. ASC 852 requires that financial statements distinguish 
transactions and events that are directly associated with the reorganization from the ongoing operations of the business. Accordingly, 
certain expenses, realized gains and losses and provisions for losses that are realized or incurred in the judicial reorganization 
proceedings have been recorded in a reorganization line item in the consolidated statements of operations. In addition, the prepetition 
obligations that could be impacted by the judicial reorganization proceedings were classified on the balance sheet as liabilities subject to 
compromise. These liabilities were reported as the amounts expected allowed by the Judicial Reorganization Court, even if they could 
be settled for lesser amounts. 

The amounts initially recorded as liabilities subject to compromise were subsequently adjusted and reclassified to reflect the new legal 
terms and conditions established by the JRP Court and as of December 31, 2018 there are no outstanding liabilities subject to 
compromise. 

On December 31, 2018, the Company did not emerge from bankruptcy, due to certain material unsatisfied conditions, which relates to 
additional capital increase that occurred on January 25, 2019. 

F-96 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

As a result of the judicial reorganization proceedings in Brazil and other international jurisdictions (which are considered to be similar 
in all substantive respects to Chapter 11) prepetition liabilities, as shown below were classified as subject to compromise based on the 
assessment of these obligations following the guidance of ASC 852 Reorganizations. Prepetition liabilities subject to compromise were 
required to be reported at the amount expected to be allowed as a claim by the Judicial Reorganization Court, regardless of whether they 
could be settled for lesser amounts and remain subject to future adjustments based on negotiated settlements with claimants, actions of 
the Judicial Reorganization Court, rejection of executory contracts, proofs of claims or other events. The following table reflects 
prepetition liabilities subject to compromise recorded under U.S. GAAP purpose as at December 31, 2018 and 2017: 

Borrowings and financing
Derivative financial instrument
Trade payables
Provision for civil contingencies—Anatel
Provision for pension plan
Other
Provision for labor contingencies
Provision for civil—other claims
Liabilities subject to compromise (*)

Reorganization items, net 

December 31, 2018
—  
—  
—  
—  
—  
—  
—  
—  
—  

December 31, 2017
49,129,547
104,694
2,139,312
9,333,795
560,046
43,333
899,226
2,929,275
65,139,228

Transactions and events directly associated with the reorganization were required, under the guidance of ASC 852 Reorganizations, to 
separate disclosed and distinguished from those of the ongoing operations of the business. Under U.S. GAAP purposes the Company 
used the classification “Reorganization items, net” on the consolidated statements of operations to reflect expenses, gains and losses that 
were the direct result of the reorganization of its business. 

Gain on restructuring of Qualified Bonds
Adjustment to fair value—Borrowings and financing
Adjustment to present value—Anatel (AGU) and other payables
Anatel provision for contingencies
Other provision for contingencies (a)
Income from short-term investments
Professional fees (b)
Total reorganization items, net

December 31, 2018
12,881,478
13,928,661
5,577,234

(347,437) 
174,281
(633,676) 

31,580,541

December 31, 2017

(1,568,798) 
(1,146,458) 
713,276
(369,938) 
(2,371,918) 

Recognition of the effects of the ratification of the Judicial Reorganization Plan under U.S. GAAP 

Under U.S. GAAP, as a result of the approval of JRP at the GCM meeting held on December 19 and 20, 2017 and its subsequent 
ratification by the Judicial Reorganization Court on January 8, 2018, and published on the Official Gazette on February 5, 2018, the 
Company’s management, based on the terms and conditions of the JRP, recorded the effects caused by the restructuring/novation of the 
prepetition liabilities subject to the Judicial Reorganization in the consolidated financial statements for year ended December 31, 2018. 

F-97 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

The movements in the restructured prepetition liabilities and the accounting adjustments made for initial recognition of the terms and 
conditions set forth by the approved and ratified JRP, including the effects on the fair value of these liabilities pursuant to the criteria of 
ASC 820, and applicable GAAP, are as follow: 

Liabilities subject to 

compromise

Bondholders
BNDES
Other Borrowings and financing
Derivative financial instrument
Trade payables
Provision for civil 

contingencies—Anatel
Provision for pension plan
Other
Provision for labor contingencies
Provision for civil—other claims
Total—Liabilities subject to 

compromise

Bondholders
BNDES – Borrowings and 

financing

Other Borrowings and financing
Anatel (AGU) and other trade 

payables

Provision for labor, civil and 

Anatel contingencies
Provision for pension plan
Total—Liabilities not subject 

to compromise

December 31,
2017

U.S. GAAP Reclassifications

Mediations
and other

Haircut
(i)

Equity
(ii)

Fair value /
Present
value (iii)

Financial
charges
(iv)

December 31,
2018
U.S. GAAP

32,314,638
3,326,952
13,487,957
104,694
2,139,312

9,333,795
560,046
43,333
899,226
2,929,275

(32,314,638) 
(3,326,952) 
(13,487,957) 
(104,694) 
(2,139,312) 

—  
—  
—  
—  
—  

(9,333,795) 
(560,046) 
(43,333) 
(1,036,172) 
(2,218,538) 

—  
—  
—  
136,946
(710,737) 

—  
—  
—  
—  
—  

—  
—  
—  
—  
—  

—  
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—  
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—  
—  
—  

—  
—  
—  
—  
—  

65,139,228
—  

(64,565,437) 
32,314,638

(573,791) 
(161,600)  (11,054,800)  (11,613,980) 

—  

—  

—  

—  
(4,807,262)  2,035,699

—  
6,712,695

—  
—  

—  

—  
—  

—  

3,326,952
13,592,651

—  
50,375

—  
—  

—  
—  

—  

289,122
(9,121,399)  1,599,510

3,616,074
6,121,137

10,588,661

445,077

(1,826,678) 

—  

(5,577,234) 

164,784

3,794,610

4,182,489
560,046

56,975
—  

—  
—  

—  
—  

—  
—  

149,173
14,679

4,388,637
574,725

64,565,437

390,827

(12,881,478)  (11,613,980)  (19,505,895)  4,252,967

25,207,878

Represent gains on restructuring of borrowings and financings, trade payables owing to ANATEL-AGU and other trade payables, as a result of the JR Proceedings. 
Represent the fair value of shares issued in partial settlement of the Senior Notes. 

(i)
(ii)
(iii) The financial liabilities have been adjusted to fair value according to the criteria of ASC 852 as of the time at which it has reclassified each of the financial 

liabilities that were legally affected by the JRP from liabilities subject to compromise to borrowings and financings or trade payables. It was calculated taking into 
consideration the contractual flows provided for in the JRP, discounted using rates that range from 12.6% per year to 16.4% per year, depending on the maturities 
and currency of each instrument. 

(iv) Represent the contractual interest and foreign currency fluctuation calculated after completed the financial debt restructuring and other claims restructuring in the 

terms and conditions provided in the JRP. 

F-98 

Oi S.A. – Under Judicial Reorganization – Debtor-in-Possession and Subsidiaries
Notes to the Consolidated Financial Statements 
(In thousands of Brazilian reais – R$, unless otherwise stated) 

IFRS 

Under IFRS, there is no specific guidance for accounting Bankruptcy Petitions as there is under U.S. GAAP. Financial liabilities were 
recorded as before the Bankruptcy Petition, including the accrual of interest based on the contracts, the recognition of foreign currency 
translation and the recognition of provisions based on expected payment cash outflow (IAS 37 for liability provisions). Liabilities 
subject to compromise were classified on the balance sheet as Current Liabilities. Any differences between the settlement of the liability 
and its carrying amount were reorganized upon settlement of the JRP and recorded in the Consolidated Income Statement at such time. 

Because all liabilities subject to compromise were settled in 2018 under the conditions of the JRP, no GAAP differences compared to 
IFRS exist for the balances of liabilities after the settlement date. 

Therefore, regarding settlement of judicial reorganization the only accounting difference between U.S. GAAP and IFRS are namely: 
(i) the impacts of settlement and fair value of liabilities for adopting ASC 852 under U.S. GAAP that needs to be excluded under IFRS; 
and (ii) the gain recognition on reversal of interest and foreign currency on loans and financings under IFRS. 

The following is a summary of the Judicial Reorganization adjustments to net income for the year ended December 31, 2018 and 2017: 

Judicial reorganization 
Settlement for lesser amounts of prepetition obligations and fair value recognition under U.S. GAAP
Gain on reversal of interest and foreign currency on loans and financings under IFRS

December 31,
2018
(6,527,238) 
5,196,222
(1,331,016) 

December 31,
2017
73,135
6,429,611
(6,502,746) 

(g)

Deferred income tax

This relates to the impact of recalculation of the deferred tax assets and liabilities considering the adjusted balances of accounts and 
related impacts on net income and the revised valuation allowance based on the reassessed schedule of expected generation of future 
taxable income under IFRS. 

SUMARY OF ACCOUNTING DIFFERENCES BETWEEN U.S. GAAP AND IFRS 

The reconciliations below quantify the effect of the U.S. GAAP to IFRS on the indicated dates: 

Equity

Net income

Reconciliation
Under U.S.GAAP
Impairment of long-lived assets
Business combinations prior to January 1, 2009
Pension plans and other post-retirement benefits
Capitalization of interest, net of amortization
Provision for onerous contracts
Settlement of judicial reorganization
Deferred income tax
Under IFRS

December 31,
2018
29,199,496
(1,226,125) 
44,981
(689,574) 
60,928

(4,493,895) 

22,895,811

(a) 
(b) 
(c) 
(d) 
(e) 
(f) 
(g) 

F-99 

December 31,
2017

December 31,
2018

(1,598,792) 

(9,684,061)  27,393,837
(1,084,707) 
40,859

(141,418) 
4,122
(115,080) 
(1,780) 
(4,493,895) 
(1,331,016) 
3,300,785
(13,512,522)  24,615,555

1,331,016
(2,579,548) 

62,711

December 31,
2017
(4,027,661) 
5,526,563
4,313
(197,700) 
(9,322) 

(6,502,746) 
(1,449,609) 
(6,656,162) 

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R
S

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Exhibit 2.09 

DESCRIPTION OF THE REGISTRANT’S SECURITIES 
REGISTERED PURSUANT TO SECTION 12 OF THE 
SECURITIES EXCHANGE ACT OF 1934 

Description of Capital Stock 

The following description of the capital stock of Oi S.A. – In Judicial Reorganization (“Oi” or the “Company”) is a summary and 

does not purport to be complete. It is subject to and qualified in its entirety by reference to the Company’s By-laws, an English 
translation of which is incorporated by reference as an exhibit to Oi’s annual report on Form 20-F for the year ended December 31, 
2019, as well as on the legislation and regulations applicable to companies and the Brazilian capital market currently in effect. Oi 
encourages you to read the By-laws for additional information. Capitalized terms used and not defined hereinafter shall have the 
meanings ascribed to them throughout Oi’s annual report on Form 20-F for the year ended December 31, 2019. 

Share Capital 

Each Common Share entitles its holder to one vote at Oi’s annual and extraordinary shareholders’ meetings. Holders of Common 

Shares are not entitled to any preference in respect of dividends or other distributions or otherwise in case of Oi’s liquidation. 

Preferred Shares are non-voting, except in limited circumstances, and do not have priority over Common Shares in the case of 
Oi’s liquidation. See “—Voting Rights” for information regarding the voting rights of Oi’s preferred shares and “Item 8. Financial 
Information—Dividends and Dividend Policy” and “—Dividend Preference of Preferred Shares” in Oi’s annual report on Form 20-F 
for the year ended December 31, 2019 for information regarding the distribution preferences of Preferred Shares. 

The issuance of new preferred shares by Oi is prohibited. 

Dividends 

Oi’s dividend distribution policy has historically included the distribution of periodic dividends, based on the annual financial 
statements approved by Oi’s board of directors, in accordance with the Brazilian Corporate Law and as set forth in Oi’s by-laws, which 
provide that, in general, a minimum amount of 25% of Oi’s consolidated net income for each fiscal year, as calculated and adjusted for 
amounts allocated to legal and other applicable reserves in accordance with the Brazilian Corporate Law, must be distributed to 
shareholders. We refer to this amount as the mandatory distributable amount. Oi may pay the mandatory distributable amount as 
dividends, interest attributable to shareholders’ equity (which is similar to a dividend but is deductible in calculating corporate income 
tax and social contribution on net profits, subject to certain limitations imposed by law as described in “Item 10. Additional 
Information—Taxation—Brazilian Tax Considerations—Interest on Shareholders’ Equity”) of Oi’s annual report on Form 20-F for the 
year ended December 31, 2019. Payment of intermediate or interim dividends is also be permitted, subject to market conditions, Oi’s 
then-prevailing financial condition and other factors deemed relevant by Oi’s board of directors. Oi may set off any payment of interim 
dividends against the amount of the mandatory distributable amount to be paid in the year in which the interim dividends are paid. 

Notwithstanding the above, under Section 10.1 of the RJ Plan, Oi and the other RJ Debtors are prohibited from declaring or 
paying dividends, interest on shareholders’ equity or other forms of return on capital or making any other payment or distribution on or 
related to their shares (including any payment related to a merger or consolidation) until February 5, 2024. After February 5, 2024, Oi 
and the other RJ Debtors will be permitted to declare or pay dividends, interest on shareholders’ equity or other forms of return on 
capital or make any other payment or distribution on or related to their shares (including any payment related to a merger or 
consolidation) if the ratio of Oi’s consolidated net debt (defined as Financial Credits, minus Cash Balance (in each case as defined in 
the RJ Plan)) to EBITDA (as defined in the RJ Plan) for the fiscal year ended immediately prior to any such declaration or payment is 
less than or equal to 2 to 1. 

The restrictions of the payment of dividends and other distributions described above are subject to the following exceptions: 

•

•

•

dividends, return on capital or other distributions made between the RJ Debtors; 

payments by Oi and the other RJ Debtors to dissenting shareholders, according to applicable law, carried out after 
February 5, 2018; and 

any payment of dividends made in accordance with the RJ Plan. 

There shall not be any restriction to the distribution of dividends under the RJ Plan after the full payment of the Financial Credits. 

Pursuant to Section 10.2.1 of the RJ Plan, if at any time any two of Standard & Poor’s, Moody’s and Fitch rate Oi as investment 

grade and no default occurs, the restrictions on distributions imposed by Section 10.1 of the RJ Plan will be suspended. However, if one 
of these rating agencies, or both of them, subsequently cancels or downgrades Oi’s rating, then the suspended restrictions will be 
reinstated. 

When Oi declares dividends, Oi is generally required to pay them within 60 days of declaring them, unless the shareholders’ 
resolution establishes another payment date. In any event, if Oi declares dividends, Oi must pay them by the end of the fiscal year for 
which they are declared. Under Article 9 of Law No. 9,249/95 and Oi’s by-laws, Oi also may pay interest attributable to shareholders’ 
equity as an alternative form of dividends upon approval of Oi’s board of directors. 

Because Oi’s shares are issued in book-entry form, dividends with respect to any share are automatically credited to the account 
holding such share. Shareholders who are not residents of Brazil must register with the Brazilian Central Bank in order for dividends, 
sales proceeds or other amounts with respect to their shares to be eligible to be remitted outside of Brazil. 

Distributions of dividends, including interest attributable to shareholders’ equity, in any year are made: 

•

•

•

first, to the holders of Preferred Shares, up to the greater non-cumulative amount of: (1) 6.0% per year of the amount 
resulting from Oi’s share capital divided by the number of Oi’s total issued shares, or (2) 3.0% per year of the book value of 
Oi’s shareholders’ equity divided by the number of Oi’s total issued shares, or the Minimum Preferred Dividend; 

then, to the holders of Common Shares, until the amount distributed in respect of each Common Share is equal to the 
amount distributed in respect of each Preferred Share; and 

thereafter, to the holders of Common Shares and Preferred Shares on a pro rata basis. 

Under Oi’s by-laws, if the Minimum Preferred Dividend is not paid for a period of three years, holders of Preferred Shares are 
entitled to full voting rights. As a result of Oi’s failure to pay the Minimum Preferred Dividend for 2014, 2015 and 2016, holders of 
Oi’s Preferred Shares obtained full voting rights on April 28, 2017, the date that Oi’s annual shareholders’ meeting approved our 
financial statements for fiscal year 2016. 

Shareholders’ Meetings 

Under the Brazilian Corporate Law, Oi’s shareholders must hold their ordinary annual meeting by April 30 of each year in order 

to: 

•

•

approve or reject the financial statements approved by Oi’s board of directors and board of executive officers, including any 
recommendation by Oi’s board of directors for the allocation of net profit and distribution of dividends; and 

elect members of Oi’s board of directors (upon expiration of their two-year terms) and members of Oi’s fiscal council. 

In addition to the annual shareholders’ meetings, holders of Common Shares have the power to determine any matters related to 

changes in Oi’s corporate purposes and to pass any resolutions they deem necessary to protect and enhance Oi’s development whenever 
Oi’s interests so require, by means of extraordinary shareholders’ meetings. 

Oi convenes shareholders’ meetings, including the annual shareholders’ meeting, by publishing a notice in the national edition of 
Valor Econômico, a Brazilian newspaper, and in the Official Gazette of the State of Rio de Janeiro. Under the Brazilian Corporate Law, 
on the first call of any meeting, the notice must be published no fewer than three times, beginning at least 15 calendar days prior to the 
scheduled meeting date, and companies that have issued ADSs must publish their notice at least 30 days prior to the scheduled meeting 
date. Oi publishes notices of meetings 30 calendar days prior to the scheduled meeting date. The notice must contain the meeting’s 
place, date, time, agenda and, in the case of a proposed amendment to Oi’s by-laws, a description of the subject matter of the proposed 
amendment. 

Oi’s board of directors may convene a shareholders’ meeting. Under the Brazilian Corporate Law, shareholders’ meetings also 

may be convened by Oi’s shareholders as follows: 

•

•

•

by any of Oi’s shareholders if, under certain circumstances set forth in the Brazilian Corporate Law, Oi’s directors do not 
convene a shareholders’ meeting required by law within 60 days; 

by shareholders holding at least 5% of Oi’s total share capital if, after a period of eight days, Oi’s directors fail to call a 
shareholders’ meeting that has been requested by such shareholders; and 

by shareholders holding at least 5% of either Oi’s total voting share capital or Oi’s total non-voting share capital, if after a 
period of eight days, Oi’s directors fail to call a shareholders’ meeting for the purpose of appointing a fiscal council that has 
been requested by such shareholders. 

In addition, Oi’s fiscal council may convene a shareholders’ meeting if Oi’s board of directors does not convene an annual 

shareholders’ meeting within 30 days or at any other time to consider any urgent and serious matters. 

Each shareholders’ meeting shall be convened and presided over by the chairman of the board of directors or his or her valid 
proxy. In the case of absence of the chairman or his or her proxy, the meeting shall be convened and presided over by the vice-chairman 
of the board of directors or his or her valid proxy. In the case of absence of the vice-chairman or his or her proxy, the meeting shall be 
convened and presided by any director present at the meeting. The chairman of the meeting shall be responsible for choosing the 
secretary of the meeting. 

In order for a valid action to be taken at a shareholders’ meeting, shareholders representing at least 25% of Oi’s issued and 
outstanding voting share capital must be present on first call. However, shareholders representing at least two-thirds of Oi’s issued and 
outstanding voting share capital must be present on first call at a shareholders’ meeting called to amend Oi’s by-laws. If a quorum is not 
present, Oi’s board of directors may issue a second call by publishing a notice as described above at least eight calendar days prior to 
the scheduled meeting. Except as otherwise provided by law, the quorum requirements do not apply to a meeting held on the second 
call, and the shareholders’ meetings may be convened with the presence of shareholders representing any number of shares (subject to 
the voting requirements for certain matters described below). A shareholder without a right to vote may attend a shareholders’ meeting 
and take part in the discussion of matters submitted for consideration. 

Voting Rights 

Under the Brazilian Corporate Law and Oi’s by-laws, each Common Share entitles its holder to one vote at Oi’s shareholders’ 

meetings. Preferred Shares generally do not confer voting rights, except in limited circumstances described below. Oi may not restrain 
or deny any voting rights without the consent of the majority of the shares affected. Whenever the shares of any class of share capital 
are entitled to vote, each share is entitled to one vote. 

Voting Rights of Common Shares 

Except as otherwise provided by law, resolutions of a shareholders’ meeting are passed by a simple majority vote of the holders of 
Common Shares present or represented at the meeting, without taking abstentions into account. Under the Brazilian Corporate Law, the 
approval of shareholders representing at least half of Oi’s outstanding voting shares is required for the types of action described below: 

•

•

•

•

•

•

•

•

reducing the mandatory dividend set forth in Oi’s by-laws; 

changing its corporate purpose; 

merging Oi with another company, or consolidating Oi, subject to the conditions set forth in the Brazilian Corporate Law; 

transferring all of Oi’s shares to another company, known as an “incorporação de ações” under the Brazilian Corporate 
Law; 

participating in a centralized group of companies (grupo de sociedades) as defined under the Brazilian Corporate Law and 
subject to the conditions set forth in the Brazilian Corporate Law; 

dissolving or liquidating Oi or canceling any ongoing liquidation; 

creating any founders’ shares (partes beneficiárias) entitling the holders thereof to participate in Oi’s profits; and 

spinning-off of all or any part of Oi. 

Decisions on the transformation of Oi into another form of company require the unanimous approval of Oi’s shareholders, 

including the holders of Preferred Shares. 

Oi is required to give effect to shareholders’ agreements that contain provisions regarding the purchase or sale of Oi’s shares, 
preemptive rights to acquire Oi’s shares, the exercise of the right to vote Oi’s shares or the power to control Oi, if these agreements are 
filed at Oi’s headquarters in Rio de Janeiro. Brazilian Corporate Law requires the president of any meeting of shareholders or board of 
directors to disregard any vote taken by any of the parties to any shareholders’ agreement that has been duly filed with Oi that violates 
the provisions of any such agreement. In the event that a shareholder that is party to a shareholders’ agreement (or a director appointed 
by such shareholder) is absent from any meeting of shareholders or board of directors or abstains from voting, the other party or parties 
to that shareholders’ agreement have the right to vote the shares of the absent or abstaining shareholder (or on behalf of the absent 
director) in compliance with that shareholders’ agreement. No shareholders’ agreement affecting Oi’s shares has been filed at Oi’s 
headquarters in Rio de Janeiro. 

Under the Brazilian Corporate Law, neither Oi’s by-laws nor actions taken at a shareholders’ meeting may deprive any of Oi’s 

shareholders of certain specific rights, including: 

•

•

•

•

•

the right to participate in the distribution of Oi’s profits; 

the right to participate in any remaining residual assets in the event of Oi’s liquidation; 

the right to supervise the management of Oi’s corporate business as specified in the Brazilian Corporate Law; 

the right to preemptive rights in the event of an issuance of Oi’s shares, debentures convertible into Oi’s shares or 
subscription bonuses, other than as provided in the Brazilian Corporate Law; and 

the right to withdraw from Oi under the circumstances specified in the Brazilian Corporate Law. 

Voting Rights of Minority Shareholders 

Shareholders holding shares representing not less than 5% of Oi’s voting shares have the right to request that Oi adopt a 
cumulative voting procedure for the election of the members of Oi’s board of directors. This procedure must be requested by the 
required number of shareholders at least 48 hours prior to a shareholders’ meeting. 

Under the Brazilian Corporate Law, shareholders that are not controlling shareholders, but that together hold either: 

•

•

Preferred Shares representing at least 10% of Oi’s total share capital; or 

Common Shares representing at least 15% of Oi’s voting capital, 

have the right to appoint one member to Oi’s board of directors at Oi’s annual shareholders’ meeting. If no group of holders of 
Common Shares or Preferred Shares meets the thresholds described above, shareholders holding Common Shares or Preferred Shares 
representing at least 10% of Oi’s total share capital are entitled to combine their holdings to appoint one member to Oi’s board of 
directors. In the event that minority holders of Common Shares and/or holders of non-voting Preferred Shares elect a director and the 
cumulative voting procedures described above are also used, Oi’s controlling shareholders, if any, always retain the right to elect at 
least one member more than the number of members elected by the other shareholders, regardless of the total number of members of 
Oi’s board of directors. The shareholders seeking to exercise these minority rights must prove that they have held their shares for not 
less than three months preceding the shareholders’ meeting at which the director will be appointed. 

Under Oi’s by-laws, holders of Preferred Shares may appoint, by separate voting, one board member. 

In accordance with the Brazilian Corporate Law, the holders of Preferred Shares are entitled to elect one effective member and the 

respective alternate to Oi’s fiscal council in a separate election. Minority shareholders have the same right as long as they jointly 
represent 10% or more of the voting shares. The other shareholders with the right to vote may elect the remaining members and 
alternates of the fiscal council, who, in any event, must exceed the number of members elected in the separate election by the holders of 
Preferred Shares and the minority shareholders. 

Voting Rights of Preferred Shares 

Holders of Preferred Shares are not entitled to vote on any matter, except: 

•

•

•

•

•

with respect to the election of a member of Oi’s board of directors by holders of Preferred Shares holding at least 10% of 
Oi’s total share capital as described above; 

with respect to the election of a member and alternate member of Oi’s fiscal council as described above; 

with respect to the approval of the contracting of foreign entities related to the controlling shareholders of Oi, if any, to 
provide management services, including technical assistance. In these cases, Preferred Shares will have the right to vote 
separately from the Common Shares; 

with respect to the approval of the contracting of foreign entities related to the controlling shareholders of Oi, if any, to 
provide management services, including technical assistance, the remuneration for which shall not exceed 0.1% of Oi’s 
consolidated annual sales for fixed switched telephone service, net of taxes; and 

in the limited circumstances described below. 

The Brazilian Corporate Law and Oi’s by-laws provide that our Preferred Shares will acquire unrestricted voting rights and will be 

entitled to vote together with our Common Shares on all matters put to a vote in Oi’s shareholders’ meetings if the Minimum Preferred 
Dividend (as determined in accordance with Oi’s by-laws and Brazilian Corporate Law) is not paid for a period of three years. As a 
result of Oi’s failure to pay the Minimum Preferred Dividend for 2014, 2015 and 2016, holders of our Preferred Shares obtained full 
voting rights on April 28, 2017, the date that Oi’s annual shareholders’ meeting approved our financial statements for fiscal year 2016. 

This voting right will continue until the date on which Oi pays the Minimum Preferred Dividend for the then-most recently 
completed fiscal year. During the period during which holders of Preferred Shares are entitled to vote together with Common Shares, 
holders of Preferred Shares will not be entitled to the separate votes described above with respect to the election of a member of Oi’s 
board of directors, a member and alternate member of Oi’s fiscal council, the approval of the contracting of foreign entities, or decisions 
relating to the employment of foreign entities. 

Restrictions on Non-Brazilian Holders 

There are no restrictions on ownership or voting of Oi’s capital stock by individuals or legal entities domiciled outside Brazil. 
However, the right to convert dividend payments, payments of interest on shareholders’ equity and proceeds from the sale of Oi’s share 
capital into foreign currency and to remit such amounts outside Brazil is subject to exchange control restrictions under foreign 
investment legislation and foreign exchange regulations, which generally require, among other things, the registration of the relevant 
investment with the Brazilian Central Bank and/or the CVM, as the case may be. 

Liquidation 

Oi may be liquidated in accordance with the provisions of Brazilian law. In the event of Oi’s extrajudicial liquidation, a 

shareholders’ meeting will determine the manner of Oi’s liquidation and appoint Oi’s liquidator and Oi’s fiscal council that will 
function during the liquidation period. 

Upon Oi’s liquidation, Preferred Shares do not have a liquidation preference over Common Shares in respect of the distribution of 
Oi’s net assets, but shall be entitled to unrestricted voting rights. In the event of Oi’s liquidation, the assets available for distribution to 
Oi’s shareholders would be distributed to Oi’s shareholders in an amount equal to their pro rata share of Oi’s legal capital. If the assets 
to be so distributed are insufficient to fully compensate all of Oi’s shareholders for their legal capital, each of Oi’s shareholders would 
receive a pro rata amount (based on their pro rata share of Oi’s legal capital) of any assets available for distribution. 

Preemptive Rights 

Under the Brazilian Corporate Law, each of Oi’s shareholders has a general preemptive right to subscribe for Oi’s shares or 
securities convertible into Oi’s shares in any capital increase, in proportion to the number of Oi’s shares held by such shareholder. 

Under Oi’s by-laws, Oi’s board of directors or Oi’s shareholders, as the case may be, may decide not to extend preemptive rights 

to Oi’s shareholders with respect to any issuance of Oi’s shares, debentures convertible into Oi’s shares or warrants made in connection 
with a public exchange made to acquire control of another company or in connection with a public offering or sale through a stock 
exchange. The preemptive rights are transferable and must be exercised within a period of at least 30 days following the publication of 
notice of the issuance of shares or securities convertible into Oi’s shares. Holders of ADSs may not be able to exercise the preemptive 
rights relating to Oi’s shares underlying their ADSs unless a registration statement under the Securities Act is effective with respect to 
those rights or an exemption from the registration requirements of the Securities Act is available. Oi is not obligated to file a registration 
statement with respect to the shares relating to these preemptive rights or to take any other action to make preemptive rights available to 
holders of ADSs, and Oi is not required to file any such registration statement. 

Redemption, Amortization, Tender Offers and Rights of Withdrawal 

Oi’s by-laws or Oi’s shareholders at a shareholders’ meeting may authorize Oi to use its profits or reserves to redeem or amortize 

Oi’s shares in accordance with conditions and procedures established for such redemption or amortization. The Brazilian Corporate 
Law defines “redemption” (resgate de ações) as the payment of the value of the shares in order to permanently remove such shares 
from circulation, with or without a corresponding reduction of Oi’s share capital. The Brazilian Corporate Law defines 
“amortization” (amortização) as the distribution to the shareholders, without a corresponding capital reduction, of amounts that they 
would otherwise receive if Oi were liquidated. If an amortization distribution has been paid prior to Oi’s liquidation, then upon Oi’s 
liquidation, the shareholders who did not receive an amortization distribution will have a preference equal to the amount of the 
amortization distribution in the distribution of Oi’s capital. 

The Brazilian Corporate Law authorizes Oi’s shareholders to approve in a shareholders’ meeting the redemption of Oi’s shares not 

held by Oi’s controlling shareholders, if any, if after a tender offer effected for the purpose of delisting Oi as a publicly held company, 
Oi’s controlling shareholders, if any, increase their participation in Oi’s total share capital to more than 95%. The redemption price in 
such case would be the same price paid for Oi’s shares in any such tender offer. 

The Brazilian Corporate Law and Oi’s by-laws also require the acquirer of control (in case of a change of control) or the controller 
(in case of delisting or a substantial reduction in liquidity of Oi’s shares) to make a tender offer for the acquisition of the shares held by 
minority shareholders under certain circumstances described below under “—Mandatory Tender Offers.” The shareholder can also 
withdraw its capital from Oi under certain circumstances described below under “—Rights of Withdrawal.” 

Mandatory Tender Offers 

The Brazilian Corporate Law requires that if the Common Shares are delisted from the B3 or there is a substantial reduction in 
liquidity of the Common Shares, as defined by the CVM, in each case as a result of purchases by Oi’s controlling shareholders, Oi’s 
controlling shareholders must effect a tender offer for acquisition of the remaining Common Shares at a purchase price equal to the fair 
value of the Common Shares taking into account the total number of outstanding Common Shares. Oi’s by-laws require the cancellation 
of Oi’s registration as a public company with the CVM or Oi’s delisting from the Level 1 Corporate Governance Listing Segment of the 
B3 be preceded by a public tender offer for acquisition of the all of the capital stock of Oi based on a fair market valuation of Oi’s 
capital stock, in accordance with the Brazilian Corporate Law and the regulations issued by the CVM. The requirement to conduct a 
mandatory tender offer preceding Oi’s delisting from the Level 1 Corporate Governance Listing Segment of the B3 may be avoided if 
Oi instead joins the Novo Mercado or Level 2 Corporate Governance Listing Segment of the B3 or, certain conditions being met, in the 
case of a voluntary withdrawal from the Level 1 Corporate Governance Listing Segment of the B3. 

Oi’s by-laws require that any transaction or series of transactions that results in a change of control of Oi be preceded by a public 

offer for the purchase of all of Oi’s capital stock by the prospective purchaser in order to ensure the equitable treatment of all of Oi’s 
shareholders, in accordance with the rules of the Novo Mercado segment of the B3. 

Rights of Withdrawal 

The Brazilian Corporate Law provides that, in certain limited circumstances, a dissenting shareholder may withdraw its equity 

interest from Oi and be reimbursed by Oi for the value of the Common Shares or Preferred Shares that it then holds. 

This right of withdrawal may be exercised by the dissenting or non-voting holders (including any holder of Preferred Shares) in 

the event that the holders of a majority of all outstanding Common Shares authorize: 

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a reduction of the mandatory dividend set forth in Oi’s by-laws; 

to create Preferred Shares or to increase the existing classes of Preferred Shares, without maintaining the proportion with 
the remaining classes of Preferred Shares, except if provided for and authorized in the by-laws, subject to the conditions set 
forth in the Brazilian Corporate Law; 

changes in the preferences, advantages and conditions of redemption or amortization of one or more classes of Preferred 
Shares, or the creation of a new class with greater privileges, subject to the conditions set forth in the Brazilian Corporate 
Law; 

Oi’s participation in a centralized group of companies; 

to merge into another company or to consolidate with another company, subject to the conditions set forth in the Brazilian 
Corporate Law; 

a change in Oi’s corporate purpose; 

spinning off of all or any part of Oi, if such spin-off results in (1) a change in Oi’s business purpose (except if the spun-off 
assets revert to a company whose main purpose is the same as Oi’s), (2) a reduction of the mandatory dividend set forth in 
Oi’s by-laws, or (3) Oi’s participation in a centralized group of companies; or 

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in one of the following transactions in which the shares held by such holders do not meet liquidity and dispersion thresholds 
under the Brazilian Corporate Law: 

➣ the merger of Oi with another company, or the consolidation of Oi, in a transaction in which Oi is not the surviving 

entity; 

➣ the transfer of all of the outstanding shares of another company to Oi in an incorporação de ações transaction; or 

➣ Oi’s participation in a centralized group of companies. 

Dissenting or non-voting shareholders are also entitled to withdraw in the event that the entity resulting from a merger or spin-off 

does not have its shares listed in an exchange or traded in the secondary market within 120 days from the shareholders’ meeting that 
approved the relevant merger or spin-off. 

Notwithstanding the above, in the event that Oi is consolidated or merged with another company, becomes part of a centralized 

group of companies, or acquires the control of another company for a price in excess of certain limits imposed by the Brazilian 
Corporate Law, holders of any type or class of Oi’s shares or the shares of the resulting entity that have minimal market liquidity and 
are dispersed among a sufficient number of shareholders will not have the right to withdraw. For this purpose, shares that are part of the 
Ibovespa index are considered liquid, and sufficient dispersion will exist if the controlling shareholder, the parent company or other 
companies under its control hold less than half of the total number of outstanding shares of that type or class. In case of a spin-off, the 
right of withdrawal will only exist if (1) there is a change in the corporate purpose, (2) there is a reduction in the mandatory dividend, or 
(3) the spin-off results in Oi’s participation in a centralized group of companies. 

Only shareholders who own shares on the date of publication of the first notice convening the relevant shareholders’ meeting or 

the material fact notice concerning the relevant transaction is published, whichever is earlier, will be entitled to withdrawal rights. 
Shareholders will only be entitled to exercise withdrawal rights with respect to the shares held by them from such date until the date 
withdrawal rights are exercised. 

The redemption of shares arising out of the exercise of any withdrawal rights would be made at the book value of the shares, 

determined on the basis of Oi’s most recent audited balance sheet approved by Oi’s shareholders. If the shareholders’ meeting 
approving the action that gave rise to withdrawal rights occurred more than 60 days after the date of the most recent approved audited 
balance sheet, a shareholder may demand that its shares be valued on the basis of a balance sheet prepared specifically for this purpose. 

The right of withdrawal lapses 30 days after the date of publication of the minutes of the shareholders’ meeting that approved the 

action that gave rise to withdrawal rights, except when the resolution is approved pending confirmation by the holders of Preferred 
Shares (such confirmation to be given at an extraordinary meeting of such holders of Preferred Shares to be held within one year). In 
this event, the 30-day period for dissenting shareholders begins at the date of publication of the minutes of the extraordinary meeting of 
such holders of Preferred Shares. Oi’s shareholders may reconsider any resolution giving rise to withdrawal rights within 10 days after 
the expiration of the exercise period of withdrawal rights if Oi’s management believes that the withdrawal of shares of dissenting 
shareholders would jeopardize Oi’s financial stability. 

Liability of Oi’s Shareholders for Further Capital Calls 

Neither Brazilian law nor Oi’s by-laws require any capital calls. Oi’s shareholders’ liability for capital calls is limited to the 

payment of the issue price of any shares subscribed or acquired. 

Inspection of Corporate Records 

Shareholders that own 5% or more of Oi’s outstanding share capital have the right to inspect Oi’s corporate records, including 

shareholders’ lists, corporate minutes, financial records and other documents of Oi, if (1) Oi or any of its officers or directors have 
committed any act contrary to Brazilian law or Oi’s by-laws, or (2) there are grounds to suspect that there are material irregularities in 
Oi. However, in either case, the shareholder that desires to inspect Oi’s corporate records must obtain a court order authorizing the 
inspection. 

Disclosures of Share Ownership 

Brazilian regulations require that (1) each of Oi’s direct or indirect controlling shareholders, if any, and (2) any person or group of 

persons representing a person that has directly or indirectly acquired or sold an interest that would result in an increase or decrease 
corresponding to 5%, or any 5% multiple thereof, of the total number of Oi’s shares of any type or class to disclose its or their share 
ownership or divestment to Oi, and Oi is responsible for transmitting such information to the CVM and the market. In addition, if a 
share acquisition results in, or is made with the intention of, change of control or company’s management structure, as well as 
acquisitions that cause the obligation of performing a tender offer, the persons acquiring such number of shares are required to publish a 
statement containing certain required information about such acquisition. 

Oi’s controlling shareholders, if any, members of Oi’s board of directors, board of executive officers, fiscal council and members 

of other bodies created pursuant to Oi’s by-laws with technical or consulting functions must file a statement of any change in their 
holdings of Oi’s shares with the CVM and the Brazilian stock exchanges on which Oi’s securities are traded. Oi also must disclose any 
trading of its shares by Oi or Oi’s controlled or related companies. 

Form and Transfer 

Common Shares and Preferred Shares are in book-entry form, registered in the name of each shareholder or its nominee. The 
transfer of Oi’s shares is governed by Article 35 of the Brazilian Corporate Law, which provides that a transfer of shares is effected by 
Oi’s transfer agent, Banco do Brasil S.A., by an entry made by the transfer agent in its books, upon presentation of valid written share 
transfer instructions to Oi by a transferor or its representative. When Common Shares or Preferred Shares are acquired or sold on a 
Brazilian stock exchange, the transfer is effected on the records of Oi’s transfer agent by a representative of a brokerage firm or the 
stock exchange’s clearing system. The transfer agent also performs all the services of safe-keeping of Oi’s shares. Provided that the 
provisions of Resolution No. 4,373 are observed, transfers of Oi’s shares by a non-Brazilian investor are made in the same manner and 
are executed on the investor’s behalf by the investor’s local agent. If the original investment was registered with the Brazilian Central 
Bank pursuant to foreign investment regulations, the non-Brazilian investor is also required to amend, if necessary, through its local 
agent, the electronic certificate of registration to reflect the new ownership. 

The B3 operates a central clearing system, the CSD. A holder of Oi’s shares may choose, at its discretion, to participate in this 

system, and all shares that such shareholder elects to be put into the clearing system are deposited in custody with the CSD (through a 
Brazilian institution that is duly authorized to operate by the Brazilian Central Bank and maintains a clearing account with the CSD). 
Shares subject to the custody of the CSD are noted as such in Oi’s registry of shareholders. Each participating shareholder will, in turn, 
be registered in the register of the CSD and will be treated in the same manner as shareholders registered in Oi’s books. 

Exhibit 2.10 

DESCRIPTION OF AMERICAN DEPOSITARY SHARES 

The following description of the American depositary shares (the “Common ADSs”) representing common shares without par 
value (“Common Shares”) of Oi S.A.—In Judicial Reorganization (“Oi” or the “Company”)is a summary and does not purport to be 
complete. It is subject to and qualified in its entirety by reference to the amended and restated deposit agreement (the “Common Deposit 
Agreement”) dated February 27, 2012 among Oi S.A., The Bank of New York Mellon (the “Depositary”), as depositary, and the owners 
and holders from time to time of American depositary shares (“Common ADSs”) pursuant to which the Common ADSs were issued, 
including the form of American depositary receipts (“ADR”). For more complete information, you should read the entire Common 
Deposit Agreement and the form of ADR. The form of Common Deposit Agreement (including the form of ADR) is incorporated by 
reference as an exhibit to Oi’s annual report on Form 20-F for the year ended December 31, 2019. Capitalized terms shall have the 
meaning stated herein or the meaning stated in the Common Deposit Agreement. 

General 

The Bank of New York Mellon, currently located at 225 Liberty Street, New York, New York 10286, as Depositary, registers and 

delivers Common ADSs. Each Common ADS represents five Common Shares (or a right to receive five Common Shares) deposited 
with the principal São Paulo office of Itaú Unibanco S.A., as custodian for the Depositary. Each Common ADS also represents any 
other securities, cash or other property which may be held by the Depositary under the Common Deposit Agreement. 

You may hold Common ADSs either (A) directly (i) by having an ADR, which is a certificate evidencing a specific number of 

Common ADSs, registered in your name, or (ii) by having Common ADSs registered in your name in the Direct Registration System, 
or DRS, or (B) indirectly by holding a security entitlement in Common ADSs through your broker or other financial institution. If you 
hold Common ADSs directly, you are a registered Common ADS holder, also referred to as an Common ADS holder. This description 
assumes you are a Common ADS holder. If you hold Common ADSs indirectly, you must rely on the procedures of your broker or 
other financial institution to assert the rights of Common ADS holders described in this section. You should consult with your broker or 
financial institution to find out what those procedures are. 

DRS is a system administered by The Depository Trust Company, also referred to as DTC, pursuant to which the Depositary may 

register the ownership of uncertificated Common ADSs, which ownership shall be confirmed by periodic statements sent by the 
Depositary to the registered holders of uncertificated Common ADSs. 

As a Common ADS holder, Oi will not treat you as one of its shareholders, and you will therefore not have shareholder rights 
established by Brazilian law and by Oi’s bylaws. Since the Depositary is the registered holder of all Common Shares underlying the 
Common ADSs, the Depositary will be treated as Oi’s shareholder. The Common Deposit Agreement among Oi, the Depositary and all 
holders of Oi’s Common ADSs, sets forth the rights of all Common ADS holders, as well as the rights and obligations of the 
Depositary. New York law governs the Common Deposit Agreement and the Common ADSs. The following is a summary of the 
material provisions of the Common Deposit Agreement. For more complete information, you should read the entire Common Deposit 
Agreement and the form of ADR relating to the Common ADSs. 

Fees and Expenses 

Persons depositing or withdrawing Common Shares must pay: 

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US$5.00 (or less) per 100 Common ADSs (or portion of 100 Common ADSs) for the issuance of Common ADSs, 
including issuances resulting from a distribution of Common Shares or rights or other property; 

US$5.00 (or less) per 100 Common ADSs (or portion of 100 Common ADSs) for the cancellation of Common ADSs for 
the purpose of withdrawal, including in the event of the termination of the Common Deposit Agreement; 

US$0.02 (or less) per Common ADS (or portion thereof) for any cash distribution; 

US$0.02 (or less) per Common ADS (or portion thereof) per calendar year for depositary services; 

in the event of distributions of securities (other than Common Shares), a fee equivalent to the fee for the issuance of 
Common ADSs referred to above, which would have been charged, as a result of the deposit of such securities (treating 
such securities as Common Shares); 

registration or transfer fees for the transfer and registration of Common Shares on Oi’s share register to or from the name of 
the Depositary or its agent when you deposit or withdraw Common Shares; 

charges of the Depositary for (1) cable, telex and facsimile transmissions (when expressly provided in the Common Deposit 
Agreement), and (2) expenses of converting foreign currency to U.S. dollars; 

taxes and other governmental charges the Depositary or the custodian have to pay on any Common ADS or Common Share 
underlying a Common ADS, for example, stock transfer taxes, stamp duty or withholding taxes, as necessary; and 

any charges incurred by the Depositary or its agents for servicing the deposited securities, as necessary. 

The Depositary collects its fees for the delivery and surrender of Common ADSs directly from investors depositing Common 

Shares or surrendering Common ADSs or from intermediaries acting for them. The Depositary also collects fees for making 
distributions to investors by deducting those fees from the amounts distributed or by selling a portion of distributable property to pay 
the fees. The Depositary may collect its annual fee for depositary services by deductions from cash distributions or by directly billing 
investors or by charging the book-entry system accounts of participants acting for them. The Depositary may collect any of its fees by 
deduction from any cash distribution payable to Common ADS holders that are obligated to pay those fees. The Depositary may 
generally refuse to provide fee-attracting services until its fees for those services are paid. 

From time to time, the Depositary may make payments to Oi to reimburse and / or share revenue from the fees collected from 
Common ADS holders, or waive fees and expenses for services provided, generally relating to costs and expenses arising out of the 
establishment and maintenance of the Common ADS program. In performing its duties under the Common Deposit Agreement, the 
Depositary may use brokers, dealers or other service providers that are affiliates of the Depositary and that may earn or share fees or 
commissions. 

The Depositary may convert currency itself or through any of its affiliates and, in those cases, acts as principal for its own account 
and not as agent, advisor, broker or fiduciary on behalf of any other person and earns revenue, including, without limitation, transaction 
spreads, that it will retain for its own account. The revenue is based on, among other things, the difference between the exchange rate 
assigned to the currency conversion made under the Common Deposit Agreement and the rate that the Depositary or its affiliate 
receives when buying or selling foreign currency for its own account. The Depositary makes no representation that the exchange rate 
used or obtained in any currency conversion under the Common Deposit Agreement will be the most favorable rate that could be 
obtained at the time or that the method by which that rate will be determined will be the most favorable to Common ADS holders, 
subject to the Depositary’s obligations under the Common Deposit Agreement. The methodology used to determine exchange rates used 
in currency conversions is available upon request. 

Dividends and Other Distributions 

How will Common ADS Holders receive dividends and other distributions on the Common Shares? 

The Depositary has agreed to pay to Common ADS holders the cash dividends or other distributions it or the custodian receives on 
Common Shares or other deposited securities, after deducting its fees and expenses. You will receive these distributions in proportion to 
the number of Common Shares your Common ADSs represent. 

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Cash. The Depositary will convert any cash dividend or other cash distribution Oi pays on the Common Shares into U.S. 
dollars, if it can do so on a reasonable basis and can transfer the U.S. dollars to the United States. If that is not possible or if 
any government approval is needed and cannot be obtained, the Common Deposit Agreement allows the Depositary to 
distribute the foreign currency only to those Common ADS holders to whom it is possible to do so. It will hold the foreign 
currency it cannot convert for the account of the Common ADS holders who have not been paid. It will not invest the 
foreign currency and it will not be liable for any interest. 

Before making a distribution, any withholding taxes or other governmental charges that must be paid will be deducted. The 
Depositary will distribute only whole U.S. dollars and cents and will round fractional cents to the nearest whole cent. If the 
real-to-dollar exchange rate fluctuates during a time when the Depositary cannot convert the foreign currency, you may lose some 
or all of the value of the distribution. 

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Shares. The Depositary may distribute additional Common ADSs representing any Common Shares Oi distributes as a 
dividend or free distribution. The Depositary will only distribute whole Common ADSs. It will sell Common Shares which 
would require it to deliver a fractional Common ADS and distribute the net proceeds in the same manner and subject to the 
same conditions as if such amount were a cash dividend or other cash distribution. If the Depositary does not distribute 
additional Common ADSs, the outstanding Common ADSs will also represent the new Common Shares. The Depositary 
may sell a portion of the distributed Common Shares sufficient to pay its fees and expenses in connection with that 
distribution. 

Rights to Purchase Additional Shares. If Oi offers holders of its securities any rights to subscribe for additional Common 
Shares or any other rights, the Depositary may make these rights available to Common ADS holders. If the Depositary 
decides it is not legal and practical to make the rights available but that it is practical to sell the rights, the Depositary will 
use reasonable efforts to sell the rights and distribute the proceeds in the same way as it does with cash. The Depositary will 
allow rights that are not distributed or sold to lapse. In that case, you will receive no value for them. 

If the Depositary makes rights available to Common ADS holders, it will exercise the rights and purchase the Common Shares on 
your behalf. The Depositary will then deposit the Common Shares and deliver Common ADSs to the persons entitled to them. It 
will only exercise rights if you pay it the exercise price and any other charges the rights require you to pay. 

U.S. securities laws may restrict transfers and cancellation of the Common ADSs represented by Common Shares purchased upon 
exercise of rights. For example, you may not be able to trade these Common ADSs freely in the United States. In this case, the 
Depositary may deliver restricted depositary shares that have the same terms as the Common ADSs described in this section 
except for changes needed to put the necessary restrictions in place. 

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Other Distributions. The Depositary will send to Common ADS holders anything else Oi distributes on deposited securities 
in any manner it may reasonably deem equitable and practicable for accomplishing such distribution. If in the opinion of 
the Depositary such a distribution is deemed not to be feasible, the Depositary may either sell the property Oi distributed 
and distribute the net proceeds in the same manner and subject to the same conditions as if such amount were a cash 
dividend or other cash distribution or it may hold the distributed property, in which case Common ADSs will also represent 
the newly distributed property. However, the Depositary is not required to distribute any securities (other than Common 
ADSs) to Common ADS holders unless it receives satisfactory evidence from Oi that it is legal to make that distribution. 
The Depositary may sell a portion of the distributed securities or property sufficient to pay its fees and expenses in 
connection with that distribution. 

The Depositary is not responsible if it decides that it is unlawful or impractical to make a distribution available to any Common 
ADS holders. Oi has no obligation to register Common ADSs, Common Shares, rights or other securities under the Securities Act. Oi 
also has no obligation to take any other action to permit the distribution of Common ADSs, Common Shares, rights or anything else to 
Common ADS holders. This means that you may not receive the distributions Oi makes on Common Shares or any value for them if it 
is illegal or impractical for Oi to make them available to you. 

Deposit, Withdrawal and Cancellation 

How are Common ADSs issued? 

The Depositary will deliver Common ADSs if you or your broker deposits Common Shares or evidence of rights to receive 
Common Shares with the custodian. Upon payment of its fees and expenses and of any taxes or charges, such as stamp taxes or stock 
transfer taxes or fees, the Depositary will register the appropriate number of Common ADSs in the names you request and will deliver 
the Common ADSs to or upon the order of the person or persons that made the deposit. 

How can Common ADS holders withdraw the deposited securities? 

You may surrender your Common ADSs at the Depositary’s corporate trust office. Upon payment of its fees and expenses and of 
any taxes or charges, such as stamp taxes or stock transfer taxes or fees, the Depositary will deliver the Common Shares and any other 
deposited securities underlying the Common ADSs to the Common ADS holder or a person the Common ADS holder designates at the 
office of the custodian. Or, at your request, risk and expense, the Depositary will deliver the deposited securities at its corporate trust 
office, if feasible. 

Common ADS holders have the right to cancel their Common ADSs and withdraw the underlying Common Shares at any time 

except: 

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when temporary delays arise because: (1) the Depositary has closed its transfer books or Oi has closed its transfer books, 
(2) the transfer of Common Shares is blocked to permit voting at a shareholders’ meeting, or (3) Oi is paying a dividend on 
its Common Shares; 

when you owe money to pay fees, taxes and similar charges; and 

when it is necessary to prohibit withdrawals in order to comply with any U.S. or foreign laws or governmental regulations 
that apply to Common ADSs or to the withdrawal of Common Shares or other deposited securities. 

This right of withdrawal may not be limited by any other provision of the Common Deposit Agreement. 

How do Common ADS holders interchange between certificated Common ADSs and uncertificated Common ADSs? 

You may surrender your ADR to the Depositary for the purpose of exchanging your ADR for uncertificated Common ADSs. The 
Depositary will cancel that ADR and will send to the Common ADS holder a statement confirming that the Common ADS holder is the 
registered holder of uncertificated Common ADSs. 

Upon receipt by the Depositary of a proper instruction from a registered holder of uncertificated Common ADSs requesting the 
exchange of uncertificated Common ADSs for certificated Common ADSs, the Depositary will execute and deliver to the Common 
ADS holder an ADR evidencing those Common ADSs. 

Voting Rights 

How do you vote? 

The Common Shares entitle their holders to vote on all matters presented to a vote of shareholders of Oi as set forth under 

“Description of Share Capital—Voting Rights” In Oi’s annual report on Form 20-F for the year ended December 31, 2019. 

Common ADS holders do not have voting rights but may instruct the Depositary to vote the number of deposited Common Shares 
their Common ADSs represent. The Depositary will notify Common ADS holders of shareholders’ meetings and arrange to deliver Oi’s 
voting materials to them if Oi asks it to. Those materials will describe the matters to be voted on and explain how Common ADS 
holders may instruct the Depositary how to vote. For instructions to be valid, they must reach the Depositary by a date set by the 
Depositary. 

Otherwise, you won’t be able to exercise your right to vote unless you withdraw the Common Shares. However, you may not 

know about the meeting enough in advance to withdraw the Common Shares. 

The Depositary will try, as far as practical, subject to the laws of Brazil and of Oi’s by-laws, to vote or to have its agents vote the 
Common Shares or other deposited securities as instructed by Common ADS holders. The Depositary will only vote or attempt to vote 
as instructed or as provided in the following sentence. If Oi requested the Depositary to solicit your voting instructions at least 30 days 
before the meeting date but the Depositary does not receive your instructions by the date it set, the Depositary will consider you to have 
given instructions to give a discretionary proxy to a person designated Oi by with respect to the number of Common Shares your 
Common ADSs represent and the Depositary will give that discretionary proxy, except that the Depositary will not give a discretionary 
proxy if Oi informs the Depositary that (i) Oi does not wish to receive it, (ii) substantial opposition to the question to be voted exists, or 
(iii) that matter would materially and adversely affects the rights of holders of Common Shares. 

Oi cannot assure you that you will receive the voting materials in time to ensure that you can instruct the Depositary to vote the 

Common Shares represented by your Common ADSs. In addition, the Depositary and its agents are not responsible for failing to carry 
out voting instructions or for the manner of carrying out voting instructions. This means that you may not be able to exercise your right 
to vote the Common Shares represented by your Common ADSs and there may be nothing you can do if the Common Shares 
represented by your Common ADSs are not voted as you requested. 

In order to give you a reasonable opportunity to instruct the Depositary as to the exercise of voting rights relating to deposited 

securities, if Oi requests the Depositary to act, Oi agrees to give the Depositary notice of any such meeting and details concerning the 
matters to be voted upon at least 30 days in advance of the meeting date. 

Payment of Taxes 

You will be responsible for any taxes or other governmental charges payable on your Common ADSs or on the deposited 
securities represented by any of your Common ADSs. The Depositary may refuse to register any transfer of your Common ADSs or 
allow you to withdraw the deposited securities represented by your Common ADSs until such taxes or other charges are paid. The 
Depositary may apply payments owed to you or sell deposited securities represented by your Common ADSs to pay any taxes owed and 
you will remain liable for any deficiency. If the Depositary sells deposited securities represented by your Common ADSs, it will, if 
appropriate, reduce the number of Common ADSs held by you to reflect the sale and pay to you any proceeds, or send to you any 
property, remaining after it has paid the taxes. 

Reclassifications, Recapitalizations and Mergers 

If Oi:
•   Changes the nominal or par value of the Common Shares
•   Reclassifies, splits up or consolidates any of the deposited 

securities

•   Distributes securities on the Common Shares that are not 

distributed to you

•   Recapitalizes, reorganizes, merges, liquidates, sells all or 

substantially all of its assets, or takes any similar action

Then:

The cash, Common Shares or other securities received by the 
Depositary will become deposited securities. Each Common 
ADS will automatically represent its equal share of the new 
deposited securities.

The Depositary may, and will if Oi asks it to, distribute some or 
all of the cash, Common Shares or other securities it received. It 
may also deliver new ADRs or ask you to surrender your 
outstanding ADRs in exchange for new ADRs identifying the 
new deposited securities.

Amendment and Termination 

How may the Common Deposit Agreement be amended? 

Oi may agree with the Depositary to amend the Common Deposit Agreement and the ADRs without your consent for any reason. 
If an amendment adds or increases fees or charges, except for taxes and other governmental charges or expenses of the Depositary for 
registration fees, facsimile costs, delivery charges or similar items, or prejudices a substantial right of Common ADS holders, it will not 
become effective for outstanding Common ADSs until 30 days after the Depositary notifies Common ADS holders of the amendment. 
At the time an amendment becomes effective, you are considered, by continuing to hold your Common ADSs, to agree to the 
amendment and to be bound by the ADRs and the Common Deposit Agreement as amended. 

How may the Common Deposit Agreement be terminated? 

The Depositary will terminate the Common Deposit Agreement at Oi’s direction by mailing notice of termination to the applicable 
Common ADS holders then outstanding at least 30 days prior to the date fixed in such notice for such termination. The Depositary may 
also terminate the Common Deposit Agreement by mailing notice of termination to Oi and the applicable Common ADS holders if 60 
days have passed since the Depositary told Oi it wants to resign but a successor depositary has not been appointed and accepted its 
appointment. 

The Depositary may terminate the Common Deposit Agreement on as little as 15 days’ notice if it believes it may be subject to 

legal liability because Oi failed to provide information required by Brazilian government regulators. 

After termination, the Depositary and its agents will do the following under the Common Deposit Agreement but nothing else: 

collect distributions on the deposited securities, sell rights and other property, and deliver Common Shares and other deposited 
securities upon cancellation of Common ADSs. Four months after termination, the Depositary may sell any remaining deposited 
securities by public or private sale. After that, the Depositary will hold the money it received on the sale, as well as any other cash it is 
holding under the Common Deposit Agreement for the pro rata benefit of the Common ADS holders that have not surrendered their 
Common ADSs. It will not invest the money and has no liability for interest. The Depositary’s only obligations will be to account for 
the money and other cash. After termination, Oi’s only obligations will be to indemnify the Depositary and to pay fees and expenses of 
the Depositary that Oi agreed to pay. 

Limitations on Obligations and Liability 

Limits on Oi’s Obligations and the Obligations of the Depositary; Limits on Liability to Common ADS Holders 

The Common Deposit Agreement expressly limits Oi’s obligations and the obligations of the Depositary. It also limits Oi’s 

liability and the liability of the Depositary. Oi and the Depositary: 

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are only obligated to take the actions specifically set forth in the Common Deposit Agreement without negligence or bad 
faith; 

are not liable if Oi is or the Depositary is prevented or delayed by law or circumstances beyond our control from 
performing Oi’s or the Depositary’s obligations under the Common Deposit Agreement; 

are not liable if Oi or the Depositary exercises discretion permitted under the Common Deposit Agreement; 

are not liable for the inability of any Common ADS holder to benefit from any distribution on deposited securities that is 
not made available to Common ADS holders under the terms of the Common Deposit Agreement, or for any special, 
consequential or punitive damages for any breach of the terms of the Common Deposit Agreement; 

have no obligation to become involved in a lawsuit or other proceeding related to the Common ADSs or the Common 
Deposit Agreement on your behalf or on behalf of any other person; 

are not liable for the acts or omissions of any securities depositary, clearing agency or settlement system; and 

may rely upon any documents Oi believes or the Depositary believes in good faith to be genuine and to have been signed or 
presented by the proper person. 

In the Common Deposit Agreement, Oi and the Depositary agree to indemnify each other under certain circumstances. 

Requirements for Depositary Actions 

Before the Depositary will deliver or register a transfer of a Common ADS, make a distribution on a Common ADS, or permit 

withdrawal of Common Shares, the Depositary may require: 

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payment of stock transfer or other taxes or other governmental charges and transfer or registration fees charged by third 
parties for the transfer of any Common Shares or other deposited securities; 

satisfactory proof of the identity and genuineness of any signature or other information it deems necessary; and 

compliance with regulations it may establish, from time to time, consistent with the Common Deposit Agreement, including 
presentation of transfer documents. 

The Depositary may refuse to deliver Common ADSs or register transfers of Common ADSs generally when the transfer books of 

the Depositary or Oi’s transfer books are closed or at any time if the Depositary or Oi thinks it advisable to do so. 

Direct Registration System 

In the Common Deposit Agreement, all parties to the Common Deposit Agreement acknowledge that the DRS and Profile 

Modification System, or Profile, will apply to uncertificated Common ADSs upon acceptance thereof to DRS by DTC. DRS is the 
system administered by DTC pursuant to which the Depositary may register the ownership of uncertificated Common ADSs, which 
ownership shall be evidenced by periodic statements sent by the Depositary to the registered holders of uncertificated Common ADSs. 
Profile is a required feature of DRS which allows a DTC participant, claiming to act on behalf of a registered Common ADS holder, to 
direct the Depositary to register a transfer of those Common ADSs to DTC or its nominee and to deliver those Common ADSs to the 
DTC account of that DTC participant without receipt by the Depositary of prior authorization from the Common ADS holder to register 
that transfer. 

In connection with and in accordance with the arrangements and procedures relating to DRS/Profile, the parties to the Common 
Deposit Agreement understand that the Depositary will not verify, determine or otherwise ascertain that the DTC participant which is 
claiming to be acting on behalf of a Common ADS holder in requesting registration of transfer and delivery described in the paragraph 
above has the actual authority to act on behalf of the Common ADS holder (notwithstanding any requirements under the Uniform 
Commercial Code). In the Common Deposit Agreement, the parties agree that the Depositary’s reliance on and compliance with 
instructions received by the Depositary through the DRS/Profile System and in accordance with the Common Deposit Agreement, shall 
not constitute negligence or bad faith on the part of the Depositary. 

Shareholder Communications; Inspection of Register of Holders of Common ADSs 

The Depositary will make available for your inspection at its office all communications that it receives from Oi as a holder of 

deposited securities that Oi makes generally available to holders of deposited securities. The Depositary will send you copies of those 
communications if Oi asks it to. You have a right to inspect the register of Common ADS holders, but not for the purpose of contacting 
those holders about a matter unrelated to Oi’s business or the Common ADSs. 

Jury Trial Waiver

The Common Deposit Agreement provides that, to the extent permitted by law, Common ADS holders waive the right to a jury 
trial of any claim they may have against Oi or the Depositary arising out of or relating to Common Shares, the Common ADSs or the 
Common Deposit Agreement, including any claim under the U.S. federal securities laws. If Oi or the Depositary opposed a jury trial 
demand based on the waiver, the court would determine whether the waiver was enforceable in the facts and circumstances of that case 
in accordance with applicable case law. 

Exhibit 2.11 

DESCRIPTION OF AMERICAN DEPOSITARY SHARES 

The following description of the American depositary shares (the “Preferred ADSs”) representing preferred shares without par 
value (“Preferred Shares”) of Oi S.A.—In Judicial Reorganization (“Oi” or the “Company”) is a summary and does not purport to be 
complete. It is subject to and qualified in its entirety by reference to the amended and restated deposit agreement (the “Preferred Deposit 
Agreement”) dated February 27, 2012 among Oi S.A., The Bank of New York Mellon (the “Depositary”), as depositary, and the owners 
and holders from time to time of American depositary shares (“Preferred ADSs”) pursuant to which the Preferred ADSs were issued, 
including the form of American depositary receipts (“ADR”). For more complete information, you should read the entire Preferred 
Deposit Agreement and the form of ADR. The form of Preferred Deposit Agreement (including the form of ADR) is incorporated by 
reference as an exhibit to Oi’s annual report on Form 20-F for the year ended December 31, 2019. Capitalized terms shall have the 
meaning stated herein or the meaning stated in the Preferred Deposit Agreement. 

General 

The Bank of New York Mellon, currently located at 225 Liberty Street, New York, New York 10286, as Depositary, registers and 
delivers Preferred ADSs. Each Preferred ADS represents one Preferred Share (or a right to receive one Preferred Share) deposited with 
the principal São Paulo office of Itaú Unibanco S.A., as custodian for the Depositary. Each Preferred ADS also represents any other 
securities, cash or other property which may be held by the Depositary under the Preferred Deposit Agreement. 

You may hold Preferred ADSs either (A) directly (i) by having an ADR, which is a certificate evidencing a specific number of 
Preferred ADSs, registered in your name, or (ii) by having Preferred ADSs registered in your name in the Direct Registration System, or 
DRS, or (B) indirectly by holding a security entitlement in Preferred ADSs through your broker or other financial institution. If you 
hold Preferred ADSs directly, you are a registered Preferred ADS holder, also referred to as a Preferred ADS holder. This description 
assumes you are a Preferred ADS holder. If you hold Preferred ADSs indirectly, you must rely on the procedures of your broker or 
other financial institution to assert the rights of Preferred ADS holders described in this section. You should consult with your broker or 
financial institution to find out what those procedures are. 

DRS is a system administered by The Depository Trust Company, also referred to as DTC, pursuant to which the Depositary may 

register the ownership of uncertificated Preferred ADSs, which ownership shall be confirmed by periodic statements sent by the 
Depositary to the registered holders of uncertificated Preferred ADSs. 

As a Preferred ADS holder, Oi will not treat you as one of its shareholders, and you will therefore not have shareholder rights 
established by Brazilian law and by Oi’s bylaws. Since the Depositary is the registered holder of all Preferred Shares underlying the 
Preferred ADSs, the Depositary will be treated as Oi’s shareholder. The Preferred Deposit Agreement among Oi, the Depositary and all 
holders of Oi’s Preferred ADSs, sets forth the rights of all Preferred ADS holders, as well as the rights and obligations of the 
Depositary. New York law governs the Preferred Deposit Agreement and the Preferred ADSs. The following is a summary of the 
material provisions of the Preferred Deposit Agreement. For more complete information, you should read the entire Preferred Deposit 
Agreement and the form of ADR relating to the Preferred ADSs. 

Fees and Expenses 

Persons depositing or withdrawing Preferred Shares must pay: 

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US$5.00 (or less) per 100 Preferred ADSs (or portion of 100 Preferred ADSs) for the issuance of Preferred ADSs, 
including issuances resulting from a distribution of Preferred Shares or rights or other property; 

US$5.00 (or less) per 100 Preferred ADSs (or portion of 100 Preferred ADSs) for the cancellation of Preferred ADSs for 
the purpose of withdrawal, including in the event of the termination of the Preferred Deposit Agreement; 

US$0.02 (or less) per Preferred ADS (or portion thereof) for any cash distribution; 

US$0.02 (or less) per Preferred ADS (or portion thereof) per calendar year for depositary services; 

in the event of distributions of securities (other than Preferred Shares), a fee equivalent to the fee for the issuance of 
Preferred ADSs referred to above, which would have been charged, as a result of the deposit of such securities (treating 
such securities as Preferred Shares); 

registration or transfer fees for the transfer and registration of Preferred Shares on Oi’s share register to or from the name of 
the Depositary or its agent when you deposit or withdraw Preferred Shares; 

charges of the Depositary for (1) cable, telex and facsimile transmissions (when expressly provided in the Preferred Deposit 
Agreement), and (2) expenses of converting foreign currency to U.S. dollars; 

taxes and other governmental charges the Depositary or the custodian have to pay on any Preferred ADS or Preferred Share 
underlying a Preferred ADS, for example, stock transfer taxes, stamp duty or withholding taxes, as necessary; and 

any charges incurred by the Depositary or its agents for servicing the deposited securities, as necessary. 

The Depositary collects its fees for the delivery and surrender of Preferred ADSs directly from investors depositing Preferred 

Shares or surrendering Preferred ADSs or from intermediaries acting for them. The Depositary also collects fees for making 
distributions to investors by deducting those fees from the amounts distributed or by selling a portion of distributable property to pay 
the fees. The Depositary may collect its annual fee for depositary services by deductions from cash distributions or by directly billing 
investors or by charging the book-entry system accounts of participants acting for them. The Depositary may collect any of its fees by 
deduction from any cash distribution payable to Preferred ADS holders that are obligated to pay those fees. The Depositary may 
generally refuse to provide fee-attracting services until its fees for those services are paid. 

From time to time, the Depositary may make payments to Oi to reimburse and / or share revenue from the fees collected from 
Preferred ADS holders, or waive fees and expenses for services provided, generally relating to costs and expenses arising out of the 
establishment and maintenance of the Preferred ADS program. In performing its duties under the Preferred Deposit Agreement, the 
Depositary may use brokers, dealers or other service providers that are affiliates of the Depositary and that may earn or share fees or 
commissions. 

The Depositary may convert currency itself or through any of its affiliates and, in those cases, acts as principal for its own account 
and not as agent, advisor, broker or fiduciary on behalf of any other person and earns revenue, including, without limitation, transaction 
spreads, that it will retain for its own account. The revenue is based on, among other things, the difference between the exchange rate 
assigned to the currency conversion made under the Preferred Deposit Agreement and the rate that the Depositary or its affiliate 
receives when buying or selling foreign currency for its own account. The Depositary makes no representation that the exchange rate 
used or obtained in any currency conversion under the Preferred Deposit Agreement will be the most favorable rate that could be 
obtained at the time or that the method by which that rate will be determined will be the most favorable to Preferred ADS holders, 
subject to the Depositary’s obligations under the Preferred Deposit Agreement. The methodology used to determine exchange rates used 
in currency conversions is available upon request. 

Dividends and Other Distributions 

How will Preferred ADS Holders receive dividends and other distributions on the Preferred Shares? 

The Depositary has agreed to pay to Preferred ADS holders the cash dividends or other distributions it or the custodian receives on 
Preferred Shares or other deposited securities, after deducting its fees and expenses. You will receive these distributions in proportion to 
the number of Preferred Shares your Preferred ADSs represent. 

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Cash. The Depositary will convert any cash dividend or other cash distribution Oi pays on the Preferred Shares into U.S. 
dollars, if it can do so on a reasonable basis and can transfer the U.S. dollars to the United States. If that is not possible or if 
any government approval is needed and cannot be obtained, the Preferred Deposit Agreement allows the Depositary to 
distribute the foreign currency only to those Preferred ADS holders to whom it is possible to do so. It will hold the foreign 
currency it cannot convert for the account of the Preferred ADS holders who have not been paid. It will not invest the 
foreign currency and it will not be liable for any interest. 

Before making a distribution, any withholding taxes or other governmental charges that must be paid will be deducted. The 
Depositary will distribute only whole U.S. dollars and cents and will round fractional cents to the nearest whole cent. If the 
real-to-dollar exchange rate fluctuates during a time when the Depositary cannot convert the foreign currency, you may lose some 
or all of the value of the distribution. 

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Shares. The Depositary may distribute additional Preferred ADSs representing any Preferred Shares Oi distributes as a 
dividend or free distribution. The Depositary will only distribute whole Preferred ADSs. It will sell Preferred Shares which 
would require it to deliver a fractional Preferred ADS and distribute the net proceeds in the same manner and subject to the 
same conditions as if such amount were a cash dividend or other cash distribution. If the Depositary does not distribute 
additional Preferred ADSs, the outstanding Preferred ADSs will also represent the new Preferred Shares. The Depositary 
may sell a portion of the distributed Preferred Shares sufficient to pay its fees and expenses in connection with that 
distribution. 

Rights to Purchase Additional Shares. If Oi offers holders of its securities any rights to subscribe for additional Preferred 
Shares or any other rights, the Depositary may make these rights available to Preferred ADS holders. If the Depositary 
decides it is not legal and practical to make the rights available but that it is practical to sell the rights, the Depositary will 
use reasonable efforts to sell the rights and distribute the proceeds in the same way as it does with cash. The Depositary will 
allow rights that are not distributed or sold to lapse. In that case, you will receive no value for them. 

If the Depositary makes rights available to Preferred ADS holders, it will exercise the rights and purchase the Preferred Shares on 
your behalf. The Depositary will then deposit the Preferred Shares and deliver Preferred ADSs to the persons entitled to them. It 
will only exercise rights if you pay it the exercise price and any other charges the rights require you to pay. 

U.S. securities laws may restrict transfers and cancellation of the Preferred ADSs represented by Preferred Shares purchased upon 
exercise of rights. For example, you may not be able to trade these Preferred ADSs freely in the United States. In this case, the 
Depositary may deliver restricted depositary shares that have the same terms as the Preferred ADSs described in this section 
except for changes needed to put the necessary restrictions in place. 

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Other Distributions. The Depositary will send to Preferred ADS holders anything else Oi distributes on deposited securities 
in any manner it may reasonably deem equitable and practicable for accomplishing such distribution. If in the opinion of 
the Depositary such a distribution is deemed not to be feasible, the Depositary may either sell the property Oi distributed 
and distribute the net proceeds in the same manner and subject to the same conditions as if such amount were a cash 
dividend or other cash distribution or it may hold the distributed property, in which case Preferred ADSs will also represent 
the newly distributed property. However, the Depositary is not required to distribute any securities (other than Preferred 
ADSs) to Preferred ADS holders unless it receives satisfactory evidence from Oi that it is legal to make that distribution. 
The Depositary may sell a portion of the distributed securities or property sufficient to pay its fees and expenses in 
connection with that distribution. 

The Depositary is not responsible if it decides that it is unlawful or impractical to make a distribution available to any Preferred 
ADS holders. Oi has no obligation to register Preferred ADSs, Preferred Shares, rights or other securities under the Securities Act. Oi 
also has no obligation to take any other action to permit the distribution of Preferred ADSs, Preferred Shares, rights or anything else to 
Preferred ADS holders. This means that you may not receive the distributions Oi makes on Preferred Shares or any value for them if it 
is illegal or impractical for Oi to make them available to you. 

Deposit, Withdrawal and Cancellation 

How are Preferred ADSs issued? 

The Depositary will deliver Preferred ADSs if you or your broker deposits Preferred Shares or evidence of rights to receive 
Preferred Shares with the custodian. Upon payment of its fees and expenses and of any taxes or charges, such as stamp taxes or stock 
transfer taxes or fees, the Depositary will register the appropriate number of Preferred ADSs in the names you request and will deliver 
the Preferred ADSs to or upon the order of the person or persons that made the deposit. 

How can Preferred ADS holders withdraw the deposited securities? 

You may surrender your Preferred ADSs at the Depositary’s corporate trust office. Upon payment of its fees and expenses and of 
any taxes or charges, such as stamp taxes or stock transfer taxes or fees, the Depositary will deliver the Preferred Shares and any other 
deposited securities underlying the Preferred ADSs to the Preferred ADS holder or a person the Preferred ADS holder designates at the 
office of the custodian. Or, at your request, risk and expense, the Depositary will deliver the deposited securities at its corporate trust 
office, if feasible. 

Preferred ADS holders have the right to cancel their Preferred ADSs and withdraw the underlying Preferred Shares at any time 

except: 

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when temporary delays arise because: (1) the Depositary has closed its transfer books or Oi has closed its transfer books, 
(2) the transfer of Preferred Shares is blocked to permit voting at a shareholders’ meeting, or (3) Oi is paying a dividend on 
its Preferred Shares; 

when you owe money to pay fees, taxes and similar charges; and 

when it is necessary to prohibit withdrawals in order to comply with any U.S. or foreign laws or governmental regulations 
that apply to Preferred ADSs or to the withdrawal of Preferred Shares or other deposited securities. 

This right of withdrawal may not be limited by any other provision of the Preferred Deposit Agreement. 

How do Preferred ADS holders interchange between certificated Preferred ADSs and uncertificated Preferred ADSs? 

You may surrender your ADR to the Depositary for the purpose of exchanging your ADR for uncertificated Preferred ADSs. The 
Depositary will cancel that ADR and will send to the Preferred ADS holder a statement confirming that the Preferred ADS holder is the 
registered holder of uncertificated Preferred ADSs. 

Upon receipt by the Depositary of a proper instruction from a registered holder of uncertificated Preferred ADSs requesting the 
exchange of uncertificated Preferred ADSs for certificated Preferred ADSs, the Depositary will execute and deliver to the Preferred 
ADS holder an ADR evidencing those Preferred ADSs. 

Voting Rights 

How do you vote? 

The Preferred Shares do not entitle their holders to vote on any matter presented to a vote of shareholders of Oi except as set forth 

under “Description of Share Capital—Description of Our Company’s By-laws—Voting Rights—Voting Rights of Preferred Shares” 
Oi’s annual report on Form 20-F for the year ended December 31, 2019. 

Preferred ADS holders do not have voting rights but may instruct the Depositary to vote the number of deposited Preferred Shares 
their Preferred ADSs represent. The Depositary will notify Preferred ADS holders of shareholders’ meetings and arrange to deliver Oi’s 
voting materials to them if Oi asks it to. Those materials will describe the matters to be voted on and explain how Preferred ADS 
holders may instruct the Depositary how to vote. For instructions to be valid, they must reach the Depositary by a date set by the 
Depositary. 

Otherwise, you won’t be able to exercise your right to vote unless you withdraw the Preferred Shares. However, you may not 

know about the meeting enough in advance to withdraw the Preferred Shares. 

The Depositary will try, as far as practical, subject to the laws of Brazil and of Oi’s by-laws, to vote or to have its agents vote the 
Preferred Shares or other deposited securities as instructed by Preferred ADS holders. The Depositary will only vote or attempt to vote 
as instructed or as provided in the following sentence. If Oi requested the Depositary to solicit your voting instructions at least 30 days 
before the meeting date but the Depositary does not receive your instructions by the date it set, the Depositary will consider you to have 
given instructions to give a discretionary proxy to a person designated Oi by with respect to the number of Preferred Shares your 
Preferred ADSs represent and the Depositary will give that discretionary proxy, except that the Depositary will not give a discretionary 
proxy if Oi informs the Depositary that (i) Oi does not wish to receive it, (ii) substantial opposition to the question to be voted exists, or 
(iii) that matter would materially and adversely affects the rights of holders of Preferred Shares. 

Oi cannot assure you that you will receive the voting materials in time to ensure that you can instruct the Depositary to vote the 

Preferred Shares represented by your Preferred ADSs . In addition, the Depositary and its agents are not responsible for failing to carry 
out voting instructions or for the manner of carrying out voting instructions. This means that you may not be able to exercise your right 
to vote the Preferred Shares represented by your Preferred ADSs and there may be nothing you can do if the Preferred Shares 
represented by your Preferred ADSs are not voted as you requested. 

In order to give you a reasonable opportunity to instruct the Depositary as to the exercise of voting rights relating to deposited 

securities, if Oi requests the Depositary to act, Oi agrees to give the Depositary notice of any such meeting and details concerning the 
matters to be voted upon at least 30 days in advance of the meeting date. 

Payment of Taxes 

You will be responsible for any taxes or other governmental charges payable on your Preferred ADSs or on the deposited 
securities represented by any of your Preferred ADSs. The Depositary may refuse to register any transfer of your Preferred ADSs or 
allow you to withdraw the deposited securities represented by your Preferred ADSs until such taxes or other charges are paid. The 
Depositary may apply payments owed to you or sell deposited securities represented by your Preferred ADSs to pay any taxes owed and 
you will remain liable for any deficiency. If the Depositary sells deposited securities represented by your Preferred ADSs, it will, if 
appropriate, reduce the number of Preferred ADSs held by you to reflect the sale and pay to you any proceeds, or send to you any 
property, remaining after it has paid the taxes. 

Reclassifications, Recapitalizations and Mergers 

If Oi:
•   Change the nominal or par value of the Preferred Shares
•   Reclassify, split up or consolidate any of the deposited securities
•   Distribute securities on the Preferred Shares that are not 

distributed to you

•   Recapitalizes, reorganizes, merges, liquidates, sells all or 

substantially all of its assets, or takes any similar action

Then:

The cash, Preferred Shares or other securities received by the 
Depositary will become deposited securities. Each Preferred 
ADS will automatically represent its equal share of the new 
deposited securities.
The Depositary may, and will if Oi asks it to, distribute some or 
all of the cash, Preferred Shares or other securities it received. It 
may also deliver new ADRs or ask you to surrender your 
outstanding ADRs in exchange for new ADRs identifying the 
new deposited securities.

Amendment and Termination 

How may the Preferred Deposit Agreement be amended? 

Oi may agree with the Depositary to amend the Preferred Deposit Agreement and the ADRs without your consent for any reason. 
If an amendment adds or increases fees or charges, except for taxes and other governmental charges or expenses of the Depositary for 
registration fees, facsimile costs, delivery charges or similar items, or prejudices a substantial right of Preferred ADS holders, it will not 
become effective for outstanding Preferred ADSs until 30 days after the Depositary notifies Preferred ADS holders of the amendment. 
At the time an amendment becomes effective, you are considered, by continuing to hold your Preferred ADSs, to agree to the 
amendment and to be bound by the ADRs and the Preferred Deposit Agreement as amended. 

How may the Preferred Deposit Agreement be terminated? 

The Depositary will terminate the Preferred Deposit Agreement at Oi’s direction by mailing notice of termination to the applicable 
Preferred ADS holders then outstanding at least 30 days prior to the date fixed in such notice for such termination. The Depositary may 
also terminate the Preferred Deposit Agreement by mailing notice of termination to Oi and the applicable Preferred ADS holders if 60 
days have passed since the Depositary told Oi it wants to resign but a successor depositary has not been appointed and accepted its 
appointment. 

The Depositary may terminate the Preferred Deposit Agreement on as little as 15 days’ notice if it believes it may be subject to 

legal liability because Oi failed to provide information required by Brazilian government regulators. 

After termination, the Depositary and its agents will do the following under the Preferred Deposit Agreement but nothing else: 

collect distributions on the deposited securities, sell rights and other property, and deliver Preferred Shares and other deposited 
securities upon cancellation of Preferred ADSs. Four months after termination, the Depositary may sell any remaining deposited 
securities by public or private sale. After that, the Depositary will hold the money it received on the sale, as well as any other cash it is 
holding under the Preferred Deposit Agreement for the pro rata benefit of the Preferred ADS holders that have not surrendered their 
Preferred ADSs. It will not invest the money and has no liability for interest. The Depositary’s only obligations will be to account for 
the money and other cash. After termination, Oi’s only obligations will be to indemnify the Depositary and to pay fees and expenses of 
the Depositary that Oi agreed to pay. 

Limitations on Obligations and Liability 

Limits on Oi’s Obligations and the Obligations of the Depositary; Limits on Liability to Preferred ADS Holders 

The Preferred Deposit Agreement expressly limits Oi’s obligations and the obligations of the Depositary. It also limits Oi’s 

liability and the liability of the Depositary. Oi and the Depositary: 

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are only obligated to take the actions specifically set forth in the Preferred Deposit Agreement without negligence or bad 
faith; 

are not liable if Oi is or the Depositary is prevented or delayed by law or circumstances beyond our control from 
performing Oi’s or the Depositary’s obligations under the Preferred Deposit Agreement; 

are not liable if Oi or the Depositary exercises discretion permitted under the Preferred Deposit Agreement; 

are not liable for the inability of any Preferred ADS holder to benefit from any distribution on deposited securities that is 
not made available to Preferred ADS holders under the terms of the Preferred Deposit Agreement, or for any special, 
consequential or punitive damages for any breach of the terms of the Preferred Deposit Agreement; 

have no obligation to become involved in a lawsuit or other proceeding related to the Preferred ADSs or the Preferred 
Deposit Agreement on your behalf or on behalf of any other person; 

are not liable for the acts or omissions of any securities depositary, clearing agency or settlement system; and 

may rely upon any documents Oi believes or the Depositary believes in good faith to be genuine and to have been signed or 
presented by the proper person. 

In the Preferred Deposit Agreement, Oi and the Depositary agree to indemnify each other under certain circumstances. 

Requirements for Depositary Actions 

Before the Depositary will deliver or register a transfer of a Preferred ADS, make a distribution on a Preferred ADS, or permit 

withdrawal of Preferred Shares, the Depositary may require: 

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payment of stock transfer or other taxes or other governmental charges and transfer or registration fees charged by third 
parties for the transfer of any Preferred Shares or other deposited securities; 

satisfactory proof of the identity and genuineness of any signature or other information it deems necessary; and 

compliance with regulations it may establish, from time to time, consistent with the Preferred Deposit Agreement, including 
presentation of transfer documents. 

The Depositary may refuse to deliver Preferred ADSs or register transfers of Preferred ADSs generally when the transfer books of 

the Depositary or Oi’s transfer books are closed or at any time if the Depositary or Oi thinks it advisable to do so. 

Direct Registration System 

In the Preferred Deposit Agreement, all parties to the Preferred Deposit Agreement acknowledge that the DRS and Profile 

Modification System, or Profile, will apply to uncertificated Preferred ADSs upon acceptance thereof to DRS by DTC. DRS is the 
system administered by DTC pursuant to which the Depositary may register the ownership of uncertificated Preferred ADSs, which 
ownership shall be evidenced by periodic statements sent by the Depositary to the registered holders of uncertificated Preferred ADSs. 
Profile is a required feature of DRS which allows a DTC participant, claiming to act on behalf of a registered Preferred ADS holder, to 
direct the Depositary to register a transfer of those Preferred ADSs to DTC or its nominee and to deliver those Preferred ADSs to the 
DTC account of that DTC participant without receipt by the Depositary of prior authorization from the Preferred ADS holder to register 
that transfer. 

In connection with and in accordance with the arrangements and procedures relating to DRS/Profile, the parties to the Preferred 
Deposit Agreement understand that the Depositary will not verify, determine or otherwise ascertain that the DTC participant which is 
claiming to be acting on behalf of a Preferred ADS holder in requesting registration of transfer and delivery described in the paragraph 
above has the actual authority to act on behalf of the Preferred ADS holder (notwithstanding any requirements under the Uniform 
Commercial Code). In the Preferred Deposit Agreement, the parties agree that the Depositary’s reliance on and compliance with 
instructions received by the Depositary through the DRS/Profile System and in accordance with the Preferred Deposit Agreement, shall 
not constitute negligence or bad faith on the part of the Depositary. 

Shareholder Communications; Inspection of Register of Holders of Preferred ADSs 

The Depositary will make available for your inspection at its office all communications that it receives from Oi as a holder of 

deposited securities that Oi makes generally available to holders of deposited securities. The Depositary will send you copies of those 
communications if Oi asks it to. You have a right to inspect the register of Preferred ADS holders, but not for the purpose of contacting 
those holders about a matter unrelated to Oi’s business or the Preferred ADSs. 

Jury Trial Waiver

The Preferred Deposit Agreement provides that, to the extent permitted by law, Preferred ADS holders waive the right to a jury 
trial of any claim they may have against Oi or the Depositary arising out of or relating to Preferred Shares, the Preferred ADSs or the 
Preferred Deposit Agreement, including any claim under the U.S. federal securities laws. If Oi or the Depositary opposed a jury trial 
demand based on the waiver, the court would determine whether the waiver was enforceable in the facts and circumstances of that case 
in accordance with applicable case law. 

Subsidiaries of Oi S.A. – In Judicial Reorganization 

Name of Subsidiary
Telemar Norte Leste S.A. – In Judicial Reorganization
Portugal Telecom International Finance B.V. – In Judicial Reorganization
Oi Brasil Holdings Coöperatief U.A. – In Judicial Reorganization
Rio Alto Gestão de Créditos e Participações S.A.
CVTEL B.V.
Carrigans Finance S.à R.L.
PT Participações SGPS, S.A.
Oi Móvel S.A. – In Judicial Reorganization
Bryophyta SP Participações Ltda.
Oi Serviços Financeiros S.A.
SEREDE – Serviços de Rede S.A.
Brasil Telecom Comunicação Multimídia Ltda.
Dommo Empreendimentos Imobiliários Ltda.
Brasil Telecom Call Center S.A.
BrT Card Serviços Financeiros Ltda.
Paggo Empreendimentos S.A.
Paggo Administradora Ltda.
Paggo Acquirer Gestão de Meios de Pagamentos Ltda.
Cozani RJ Empreendimentos Imobiliários S.A
Caliteia RJ Empreendimentos Imobiliários S.A.
Drammem RJ Empreendimentos Imobiliários S.A.
Pointer Networks S.A.
Vex WiFi Canadá Ltd.
Pointer Peru S.A.C.
Vex USA, Inc.
Vex Venezuela, C.A.
Oi Investimentos Internacionais, S.A.
Telecomunicações Públicas de Timor, S.A.
Timor Telecom, S.A.
Africatel GmbH & Co. KG
Africatel Management GmbH
Africatel Holdings BV
Directel – Listas Telefónicas Internacionais, Lda.
Companhia Santomense de Telecomunicações SARL
STP Cabo SARL
Kenya Postel Directories Limited
ELTA – Empresa de Listas Telefónicas de Angola, Lda.
Lista Telefónicas de Moçambique, Limitada
Directel Cabo Verde, Lda.
Companhia ACT de Participações
Companhia AIX de Participações
Paggo Soluções e Meios de Pagamentos S.A.

Exhibit 8.01 

Jurisdiction of Incorporation
Brazil
The Netherlands
The Netherlands
Brazil
The Netherlands
Luxembourg
Portugal
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Brazil
Canada
Peru
United States
Venezuela
Portugal
Portugal
Timor
Germany
Germany
The Netherlands
Portugal
São Tomé and Príncipe
São Tomé and Príncipe
Kenya
Angola
Mozambique
Cape Verde
Brazil
Brazil
Brazil

CERTIFICATION PURSUANT TO 
SECTION 302 OF THE 
SARBANES-OXLEY ACT OF 2002 

Exhibit 12.01 

I, Rodrigo Modesto de Abreu, certify that: 

1.

2.

3.

4.

I have reviewed this annual report on Form 20-F of Oi S.A. – In Judicial Reorganization (the “Report”); 

Based on my knowledge, this Report does not contain any untrue statement of a material fact or omit to state a material fact 
necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with 
respect to the period covered by this Report; 

Based on my knowledge, the financial statements, and other financial information included in this Report, fairly present in all 
material respects the financial condition, results of operations and cash flows of the company as of, and for, the periods presented 
in this Report; 

The company’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures 
(as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange 
Act Rules 13a-15(f) and 15d-15(f)) for the company and have: 

(a)

(b)

(c)

(d)

Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under 
our supervision, to ensure that material information relating to the company, including its consolidated subsidiaries, is made 
known to us by others within those entities, particularly during the period in which this Report is being prepared; 

Designed such internal control over financial reporting, or caused such internal control over financial reporting to be 
designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the 
preparation of financial statements for external purposes in accordance with generally accepted accounting principles; 

Evaluated the effectiveness of the company’s disclosure controls and procedures and presented in this Report our 
conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this 
Report based on such evaluation; and 

Disclosed in this Report any change in the company’s internal control over financial reporting that occurred during the 
period covered by the annual report that has materially affected, or is reasonably likely to materially affect, the company’s 
internal control over financial reporting; and 

5.

The company’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial 
reporting, to the company’s auditors and the audit committee of the company’s board of directors (or persons performing the 
equivalent functions): 

(a)

(b)

All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting 
which are reasonably likely to adversely affect the company’s ability to record, process, summarize and report financial 
information; and 

Any fraud, whether or not material, that involves management or other employees who have a significant role in the 
company’s internal control over financial reporting. 

Date: April 30, 2020 

/s/ Rodrigo Modesto de Abreu
Rodrigo Modesto de Abreu
Chief Executive Officer

CERTIFICATION PURSUANT TO 
SECTION 302 OF THE 
SARBANES-OXLEY ACT OF 2002 

Exhibit 12.02 

I Camille Loyo Faria, certify that: 

1.

2.

3.

4.

I have reviewed this annual report on Form 20-F of Oi S.A. – In Judicial Reorganization (the “Report”); 

Based on my knowledge, this Report does not contain any untrue statement of a material fact or omit to state a material fact 
necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with 
respect to the period covered by this Report; 

Based on my knowledge, the financial statements, and other financial information included in this Report, fairly present in all 
material respects the financial condition, results of operations and cash flows of the company as of, and for, the periods presented 
in this Report; 

The company’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures 
(as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange 
Act Rules 13a-15(f) and 15d-15(f)) for the company and have: 

(a)

(b)

(c)

(d)

Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under 
our supervision, to ensure that material information relating to the company, including its consolidated subsidiaries, is made 
known to us by others within those entities, particularly during the period in which this Report is being prepared; 

Designed such internal control over financial reporting, or caused such internal control over financial reporting to be 
designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the 
preparation of financial statements for external purposes in accordance with generally accepted accounting principles; 

Evaluated the effectiveness of the company’s disclosure controls and procedures and presented in this Report our 
conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this 
Report based on such evaluation; and 

Disclosed in this Report any change in the company’s internal control over financial reporting that occurred during the 
period covered by the annual report that has materially affected, or is reasonably likely to materially affect, the company’s 
internal control over financial reporting; and 

5.

The company’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial 
reporting, to the company’s auditors and the audit committee of the company’s board of directors (or persons performing the 
equivalent functions): 

(a)

(b)

All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting 
which are reasonably likely to adversely affect the company’s ability to record, process, summarize and report financial 
information; and 

Any fraud, whether or not material, that involves management or other employees who have a significant role in the 
company’s internal control over financial reporting. 

Date: April 30, 2020 

/s/ Camille Loyo Faria
Camille Loyo Faria
Chief Financial Officer and Investor Relations Officer

Exhibit 13.01 

CERTIFICATION PURSUANT TO 
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 

Pursuant to section 906 of the Sarbanes-Oxley Act of 2002 (subsections (a) and (b) of section 1350, chapter 63 of Title 18, United 

States Code), each of the undersigned officers of Oi S.A. – In Judicial Reorganization (the “Company”), do hereby certify, to such 
officer’s knowledge, that: 

The annual report on Form 20-F for the fiscal year ended December 31, 2019 of the Company (the “Report”) fully complies with 

the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934 and information contained in the Report fairly 
presents, in all material respects, the financial condition and results of operations of the Company. 

Dated: April 30, 2020 

/s/ Rodrigo Modesto de Abreu
Name: Rodrigo Modesto de Abreu
Title: Chief Executive Officer

/s/ Camille Loyo Faria
Name: Camille Loyo Faria
Title: Chief Financial Officer and Investor Relations Officer