Overstock
Annual Report 2002

Plain-text annual report

Use these links to rapidly review the document INDEX FINANCIAL STATEMENTSUNITED STATESSECURITIES AND EXCHANGE COMMISSIONWashington, D.C. 20549FORM 10-K(MARK ONE) ýANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGEACT OF 1934For the fiscal year ended December 31, 2002ORoTRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIESEXCHANGE ACT OF 1934FOR THE TRANSITION PERIOD FROM TO Commission file number 000-49799OVERSTOCK.COM, INC.(Exact name of Registrant as Specified in its Charter)Delaware 87-0634302(State or Other Jurisdiction ofIncorporation or Organization) (I.R.S. EmployerIdentification Number)6322 South 3000 East, Suite 100Salt Lake City, Utah 84121(Address of Principal Executive Offices including Zip Code)(801) 947-3100(Registrant's Telephone Number, Including Area Code)Securities registered pursuant to Section 12(b) of the Act: NoneSecurities registered pursuant to Section 12(g) of the Act:Common Stock, $0.0001 par value (title of class) Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities ExchangeAct of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has beensubject to such filing requirements for the past 90 days. Yes ý No o Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not becontained, to the best of Registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K, or any amendment to this Form 10-K. o Indicate by check mark whether the registrant is an accelerated filer (as defined in Exchange Act Rule 12b-2). Yes o No ý The aggregate market value of voting stock held by non-affiliates of the registrant as of February 18, 2003, was approximately $150 millionbased upon the last sales price reported for such date on The NASDAQ Stock Market's National Market. For purposes of this disclosure, shares ofCommon Stock held by persons who hold more than 5% of the outstanding shares of Common Stock and shares held by officers and directors ofthe registrant have been excluded in that such persons may be deemed to be affiliates. This determination is not necessarily conclusive. As of February 18, 2003 there were 16,328,452 shares of the registrant's Common Stock outstanding.DOCUMENTS INCORPORATED BY REFERENCE Portions of the Proxy Statement for the registrant's 2003 Annual Meeting of Stockholders are incorporated by reference into Part III of thisForm 10-K.OVERSTOCK.COM, INC.ANNUAL REPORT ON FORM 10-K INDEX Part I. Special Note Regarding Forward-Looking StatementsItem 1. BusinessItem 2. PropertiesItem 3. Legal ProceedingsItem 4. Submission of Matters to a Vote of Security Holders Part II.Item 5. Market for the Registrant's Common Stock and Related Stockholder MattersItem 6. Selected Financial DataItem 7. Management's Discussion and Analysis of Financial Condition and Results of OperationsItem 7A. Quantitative and Qualitative Disclosure About Market RiskItem 8. Financial Statements and Supplementary DataItem 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure Part III.Item 10. Directors and Executive Officers of the RegistrantItem 11. Executive CompensationItem 12. Security Ownership of Certain Beneficial Owners and Management and Related StockholderMattersItem 13. Certain Relationships and Related TransactionsItem 14. Controls and Procedures Part IV.Item 15. Exhibits, Financial Statement Schedules and Reports on Form 8-KSignatures and CertificationsExhibit IndexFinancial Statements Overstock.com, Overstockb2b.com and Worldstock.com are trademarks of Overstock.com, Inc. The Overstock.com logo andWorldstock.com logo are also trademarks of Overstock.com, Inc. Other service marks, trademarks and trade names referred to in this Form 10-K are property of their respective owners. PART I SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS This Form 10-K contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of theSecurities Exchange Act of 1934. These statements are therefore entitled to the protection of the safe harbor provisions of these laws. Theseforward-looking statements involve risks and uncertainties, and relate to future events or our future financial or operating performance. Thesestatements include, but are not limited to, statements concerning:•the anticipated benefits and risks of our commission-based third party relationships, business relationships and acquisitions; •our ability to attract certain retail and business customers; •the anticipated benefits and risks associated with our business strategy; •our future operating results and the future value of our common stock; •the anticipated size or trends of the market segments in which we compete and the anticipated competition in those markets; •potential government regulation; •our future capital requirements and our ability to satisfy our capital needs; •the anticipated addition of key personnel; •possible expansion into international markets; •the potential for additional issuances of our securities; •the continuation of warehouse store sales; •our plans to devote substantial resources to our sales and marketing teams; •our belief that our current investors will continue to support the business if and when cash needs arise; •the possibility of future acquisitions of businesses, products or technologies; •our belief that we can continue to attract customers in a cost-efficient manner; •our strategy to develop strategic business relationships with additional wholesalers and distributors; •our belief that current or future litigation will likely not have a material adverse effect on our business; •our belief that certain of our stockholders are unlikely to exercise any rights of recission or certain other remedies that they maypossess; •the anticipated anti-takeover effects of certain provisions of our charter documents; •the ability of our online marketing campaigns to be a cost-effective method of attracting customers; •possible technological improvements to existing inventory management systems, distribution and order fulfillment, networkinfrastructure and website features; •our ability to meet customer service needs; •our belief that manufacturers will recognize us as an efficient liquidation solution; and•our ability to improve our customer acquisition costs. Furthermore, in some cases, you can identify forward-looking statements by terminology such as may, will, could, should, expect, plan,intend, anticipate, believe, estimate, predict, potential or continue, the negative of such terms or other comparable terminology. These statementsare only predictions. Actual events or results may differ materially. In evaluating these statements, you should specifically consider the risksoutlined in this Form 10-K, including those described in Item 1 under the caption "Risk Factors." These factors may cause our actual results todiffer materially from any forward-looking statement. Except as otherwise required by law, we expressly disclaim any obligation to release publiclyany update or revisions to any forward-looking statements to reflect any changes in our expectations or any change in events, conditions orcircumstances on which any of our forward-looking statements are based. Although we believe that the expectations reflected in the forward-looking statements are reasonable, we cannot guarantee future results, levels of activity, performance or achievements. ITEM 1. BUSINESS The following description of our business contains forward-looking statements relating to future events or our future financial or operatingperformance that involve risks and uncertainties, as set forth under "Special Note Regarding Forward-Looking Statements." Our actual resultscould differ materially from those anticipated in these forward-looking statements as a result of certain factors, including those set forth under theheading "Risk Factors" and elsewhere in this Form 10-K.Overview We are an online "closeout" retailer offering discount, brand-name merchandise for sale primarily over the Internet. Our merchandise offeringsinclude bed-and-bath goods, kitchenware, watches, jewelry, electronics, sporting goods and designer accessories. We offer our customers anopportunity to shop for bargains conveniently, while offering our suppliers an alternative inventory liquidation distribution channel. We typically offerapproximately 5,000 non-media products and over 100,000 media products (books, CDs, DVDs, video cassettes and video games) in sevendepartments on our Websites, www.overstock.com, www.overstockb2b.com and www.worldstock.com. We continually add new, limited inventoryproducts to our Websites in order to create an atmosphere that encourages customers to visit frequently and purchase products before ourinventory sells out. Closeout merchandise is typically available in inconsistent quantities and prices and often is only available to consumers after it has beenpurchased and resold by disparate liquidation wholesalers. We believe that the traditional liquidation market is therefore characterized byfragmented supply and fragmented demand. Overstock utilizes the Internet to aggregate both supply and demand and create a more efficientmarket for liquidation merchandise. We have a "direct" business, in which we buy and take possession of excess inventory for resale. We also have our "commission" business,in which we receive a commission for selling other parties' excess inventory on our Websites. We currently have commission-based relationshipswith approximately 150 third parties that post over 4,000 products on our Websites. For both our direct and commission models we have aconsumer and a business-to-business ("B2B") sales channel. Therefore, our business consists of four combinations of these components: directconsumer, direct B2B, commission consumer and commission B2B.Industry Overview Manufacturers and retailers traditionally hold inventory to buffer against uncertain demand within their normal, "inline" sales channels. Inlinesales channels are manufacturers' primary distribution channels, which are characterized by regularly placed orders by established retailers at ornear wholesale prices. In recent years, several dynamics have shifted inventory risk from retailers to manufacturers, including:•dominant retailers insist on just-in-time deliveries from manufacturers; •dominant retailers often demand to cancel orders mid-production and return unsold merchandise; •style, color or model changes can quickly turn inventory into closeout merchandise; style, color or model changes can quickly turn inventory into closeout merchandise; •incorrect estimates of consumer demand which can lead to overproduction; and •changes in a retailer's financial situation or strategy results in cancelled orders. The disposal of excess, or overstock, inventory represents a substantial burden for many manufacturers, especially those who produce high-quality branded merchandise. Manufacturers seek to avoid liquidating through traditional retail channels where the manufacturer's discountedproducts may be sold alongside other full-price products. This can result in weaker pricing and decreased brand strength, and is known as channelconflict or sales channel pollution. As a result, many manufacturers turn to liquidation wholesalers and discount retailers. These liquidationchannels provide manufacturers limited control of distribution and are, we believe, unreliable and expensive to manage when compared with theirinline channels. Despite the challenges encountered by manufacturers in the liquidation market, the proliferation of outlet malls, wholesale clubs and discountchains is evidence of the strong level of consumer demand for discount and closeout merchandise. However, consumers face several difficultiesin shopping for closeout and overstock merchandise. For example, many traditional merchandise liquidation outlets are located in remote locationsand have limited shopping hours, which we believe makes shopping burdensome and infrequent for many consumers. In addition, the spaceavailable in a traditional merchandise liquidation outlet constrains the number of products that a traditional merchandise liquidation outlet can offerat any given time. However, we believe that the market for online liquidation is still early in its development and is characterized by only a limited number ofcompetitors, some of which utilize an auction model to price their goods. Furthermore, we believe that there are no dominant companies in theonline liquidation market, and many of the companies that do offer overstock or liquidation merchandise are focused on single product lines. Lastly, small retailers are under competitive pressure from large national retailers. Small retailers generally do not have purchasing leveragewith manufacturers; consequently, they are more likely to pay full wholesale prices and are more likely to receive inferior service. We believe thatsmall retailers generally do not have access to the liquidation market because liquidation wholesalers are most often interested in liquidating largevolumes of merchandise, rather than the small quantities appropriate for small, local retailers.The Overstock Solution Overstock utilizes the Internet to create a more efficient market for liquidation merchandise. We provide consumers and businesses withquick and convenient access to high-quality, brand-name merchandise at discount prices. We believe we are unlike other online liquidatorsbecause we focus on multiple product lines, offer a single price (as opposed to an auction format), and serve both businesses and consumers. Overstock's platform consists of four business components. We have a "direct" business, in which we buy and take possession of excessinventory for resale. We also have a "commission" business, in which we allow holders of excess inventory to post products electronically on ourWebsites, where their appearance is indistinguishable from our direct products. In such commission-based arrangements, Overstock processesthe sale, while order fulfillment is performed by third parties. We receive a commission for products of third parties sold through our Websites. Forboth our direct and commission models we have a consumer and B2B sales channel. Therefore, our business consists of four components: directconsumer, direct B2B, commission consumer and commission B2B. Additionally, we operate a small store located in our warehouse in Salt LakeCity. Overstock provides manufacturers with a one-stop liquidation channel to sell both large and small quantities of excess and closeoutinventory without disrupting sales through traditional channels. Key advantages for manufacturers liquidating their excess inventory throughOverstock include:•Resolution of channel conflict. Channel conflicts arise when a manufacturer's excess inventory is sold through the same channel astheir other product offerings. Since excess inventory is usually sold at a discount, sales of the manufacturer's other product offeringsmay be impacted as a consumer in a retail store may opt for the excess product or become confused by the pricing and modeldiscrepancies. By using Overstock, manufacturers have an alternative and independent channel where they can sell excessinventory without the fear of hindering the sale of their other products. •Single point of distribution. Manufacturers often use multiple liquidation sources to clear their excess inventory. Multiple sourcescreate additional logistics issues that they would rather avoid. By using Overstock, manufacturers have a single source for thedistribution of excess inventory. •Improved control of distribution. By using Overstock, manufacturers can monitor what kind of customer, whether individualconsumer or small retailer, ultimately purchases their merchandise. In addition, a manufacturer can request that its products beoffered in only one of our sales channels in order to avoid sales channel pollution. •Improved transaction experience. By having a reliable inventory clearing channel, manufacturers are able to more quickly and easilydispense of their excess merchandise. Overstock also offers consumers a compelling alternative for bargain shopping. Key advantages for consumers include:•High quality and broad product selection. Most of the merchandise offered on our Websites is from well-known, brand-namemanufacturers. We typically have approximately 5,000 non-media products and over 100,000 media products (books, CDs, DVDs,video cassettes and video games) in seven departments. •Convenient access on a secure site. Our customers are able to access and purchase our products 24 hours a day from theconvenience of their home or office. Further, we do not sell any personal information about our customer base to third parties. •Responsive customer service and positive shopping experience. Our team of 90 to 150 customer service representatives (whichincludes employees and temporary staff) assists customers by telephone and email. The average wait time for customer phoneinquiries is 60 seconds, and our customer service staff responds to 86% of its emails within 24 hours. For our consumer business,we include a return shipment label in our customer's shipment to facilitate product returns and, subject to certain conditions, we allowcustomers up to 15 days to return purchased merchandise. In addition, we continually update and monitor our Websites to enhancethe shopping experience for our customers. We also offer small businesses and retailers a compelling method for obtaining products for resale. We believe that small businesses andretailers can secure lower prices and better service through us than they typically receive from manufacturers or other distributors. We believe weare able to offer these advantages because, unlike many small businesses and retailers, we have the ability to access the liquidation market tobuy merchandise in bulk quantities for which we often receive volume-based price discounts. Accordingly, we have designed our shipping andreceiving operations with the flexibility to accommodate both the receipt of large shipments of inventory purchases, and the distribution of smallbulk loads to our small business customers.Business Strategy Our objective is to leverage the Internet to become the dominant closeout solution for holders of brand-name merchandise, allowing them todispose of that merchandise discreetly and with high recovery values. We are pursuing this objective through the following key strategies:•Establish strong relationships with manufacturers. With the growth in the scale of our operations, we believe we are becoming anefficient liquidation channel for manufacturers and distributors. With scale comes the ability to buy in size, and we believemanufacturers appreciate our ability to liquidate their products without disturbing their traditional channels. Generally, manufacturersdo not want their product offerings sold as heavily discounted, closeout products in brick-and-mortar retailers, as is common today.We believe that as manufacturers learn of our capabilities, they will increasingly recognize the attractiveness of Overstock as anefficient liquidation solution. •Optimize inventory management through the use of technology. Our merchandise buyers are supported by proprietary software thatprovides nearly instantaneous information on product sales, margins and inventory levels. This technology enables us to makeinformed decisions and quickly change prices in an effort to maximize sales volume, gross profits and return on inventory capital. •Optimize marketing initiatives through the use of technology. Our marketing team is supported by proprietary software thatenhances the level of service provided to our customers and takes advantage of the unique characteristics of online distribution. Oursoftware provides us immediate feedback on the effectiveness of various marketing campaigns, allowing us to optimize ourmarketing expenditures. We have begun increasing the personalization of our Websites to each individual customer in order toenhance their shopping experience. •Maintain low customer acquisition costs. We believe that by focusing the vast majority of our marketing budget on targeted onlinecampaigns such as banner ad and email campaigns, the results of which we are able to quantify, we will further reduce our percustomer acquisition costs. •Aggressively grow our B2B business. We believe we offer our B2B customers a compelling opportunity for purchasing bulkinventory online at low prices with high-quality service. We are discovering that the small retail market is underserved by existingliquidators and we are quickly working to take advantage of this significant opportunity. We have a dedicated B2B Website, as wellas a dedicated B2B sales team, whose sole purpose is to further develop this business. We have grown the sales team from 5members as of December 31, 2001, to 18 members as of December 31, 2002. •Provide responsive customer service. Overstock maintains the infrastructure necessary to process and fulfill orders on an accurate,timely and reliable basis. We operate a 354,255 square foot leased warehouse in Salt Lake City, Utah to help ensure the highestlevel of customer service. We strive to improve our product offerings, the look and feel of our Websites and the quality of ourcustomers' shopping experience. Key Relationships Manufacturer, Supplier and Distribution Relationships. It is difficult to establish closeout buying relationships with manufacturers. Trust andexperience gained through past interactions are important. We believe our business model reduces the risk to the manufacturer that its discountedproducts are sold alongside its full-priced products. Our supplier relationships provide us with recognized, brand-name products. The table belowidentifies, for each of our product departments, the four brand names that generate the largest revenues in each department.AOL Time WarnerBissellBlueridge Home FashionsCuisinartFujiHelly HansonHewlett-PackardKeltyKenneth ColeKrups M. TiffanyMaiMarinMarmottMovadoNicole MillerNovicaOriental WeaversPanasonicPhilips Ralph LaurenRandom HouseRCASamsoniteSeikoSimon & SchusterSonyVera Wang To date, we have not entered into contracts with manufacturers or liquidation wholesalers that guarantee the availability of merchandise for aset duration. Our manufacturer and supplier relationships are based on historical experience with manufacturers and liquidation wholesalers and donot obligate or entitle us to receive merchandise on a long-term or short-term basis. In our direct business, we purchase the products frommanufacturers or liquidation wholesalers using standard purchase orders. Generally, suppliers do not control any of the terms under which productsare sold over our Websites. In addition, we have an agreement with Safeway Inc. to provide discounted merchandise to be sold within their stores. Safeway Inc.accounted for approximately $14.6 million, or approximately 15.9%, of our total revenues for the fiscal year ended December 31, 2002. Currently,we are supplying certain stores in the western and midwestern regions of the United States. During the term of our agreement with Safeway, weare prevented from selling the same or similar goods to any store that has more than 400 retail stores in the following categories: drug, massmerchandising, grocery, club or warehouse. We hope this relationship will expand to include more merchandise within more stores. In the future,we hope to develop similar relationships with other retailers. Commission business. We currently have commission-based relationships with approximately 150 third parties that post approximately4,000 products on our Websites. These third parties, whether retailers, catalogers or manufacturers, have their own fulfillment capabilities andutilize our "discount" channel to liquidate their products without disturbing their own "full-price" distribution channel. As compensation for ourservices, we receive a commission. As part of this program, we tightly monitor the performance of these third parties, assist them with fulfillmentprocedures and, when necessary, remove the products of poorly performing third parties from the site. Our commission program has enabled us toincrease our product offerings, expand our customer base and earn sales commissions. In our commission business, although the third party is the primary obligor under the commission arrangement, we negotiate the price that wewill pay to the third party for the cost of the product and its delivery to the customer. We do not take possession of or title to the product orassume inventory risk. However, we set the price posted on our Website. The difference between the price negotiated with the third party and theprice for which we sell the product on our Website is our commission. For both our direct and commission businesses, suppliers may limit the distribution of their products to consumers or businesses by electingto list their products on the consumer Website or B2B Website or both.Sales and Marketing Historically, we have not focused our marketing efforts on national print and media campaigns. Instead, we have focused primarily on onlinecampaigns that we believe are the most cost-effective means to direct visitors to our Websites. B2B. As of December 31, 2002, we had a dedicated sales force of 18 people who primarily interact with small, regional or local retailers bytelephone or through email to alert them to the opportunity they have to purchase merchandise at prices that are below wholesale, and which webelieve are often lower than the prices paid by the larger retailers with whom they compete. Consumer. We focus on cost-effective methods to target our consumer audience. Almost all of our advertising budget is spent on onlinecampaigns, such as banner ad and email campaigns, and we are able to monitor and evaluate the results of our online campaigns. We seek toidentify and eliminate campaigns that do not meet our expectations.ProductsOnline Products Currently, our products are organized into seven different product departments:Apparel, Shoes & AccessoriesBooks, Movies, CDs & GamesElectronics & ComputersHome & Garden Jewelry, Watches & GiftsSports, Travel & ToysWorldstock Each of these departments has multiple categories that more specifically define the products offered within that department. For example,the following product categories are currently within the "Electronics & Computers" department:Audio & VideoCameras & Optics Office & PhonesComputers & Printers Each category has several subcategories that further detail the product contained within. For example, under the "Audio & Video" category,we have the subcategories of "Audio" and "TV&Video" and under the "Audio" subcategory we have the further sub-subcategories of "Car Stereo,""Clock Radios," "D.J. Equipment," "MP3 Players," and "Other Audio." Individual products can be accessed and viewed from the category or subcategory pages. These specific product pages include detailedproduct descriptions, a color picture and pricing information. The number of total products we offer has grown from less than 100 in 1999, to more than 5,000 non-media products and over 100,000 mediaproducts (books, CDs, DVDs, video cassettes and video games) as of December 31, 2002. As the number of products and product categorieschange throughout the year, we periodically reorganize our departments and/or categories to better reflect our current product availability. Our Worldstock Website, at www.worldstock.com, is our Internet marketplace through which artisans in the United States and around theworld can sell their products and gain access to a broader market. Fulfillment Operations When customers place orders on our Websites, orders are fulfilled either by a third party on a commission basis or directly from our SaltLake City, Utah warehouse. We monitor both sources for accurate order fulfillment and timely shipment. We currently charge $2.95 for basicground shipping, but customers can choose from various expedited shipping services at their expense. Returns Policy. Our returns policy for consumer purchases requires that consumers initiate the return of a product within 15 days of thedate we ship the product and we must receive the product within 30 days. Upon receipt of the product, we refund the amount of the order, less ahandling fee of $4.95 and the original shipping charges. For returned items from the Computer & Home Office and Electronics & Camerasdepartments, we charge a 15% restocking fee instead of the $4.95 handling fee. The returns policy for our B2B purchasers depends on the type ofitem returned. For jewelry items, B2B purchasers must return the purchased items within 14 days of purchase. Non-jewelry products must bereturned within 5 days of purchase. Software products must be returned in their original condition, including packaging, documentation, warrantycards, manuals, and accessories, including the product's original factory seal. Defective software products are eligible for exchange only. Payment Terms. As a general policy, we require verification of receipt of payment or credit card authorization before we ship products toconsumers or B2B purchasers. Direct Fulfillment. During 2002, we fulfilled approximately 45% of all orders through our leased 354,255 square foot Salt Lake City, Utahwarehouse where we store approximately 16,000 products. We operate the warehouse with an automated warehouse management system thattracks the receipt of the inventory items, distributes order-fulfillment assignments to warehouse workers and obtains rates for various shippingoptions to ensure low-cost outbound shipping. Our Websites relay orders to the warehouse management system throughout each day, and thewarehouse management system in turn confirms to our Websites shipment of each order. Customers track the shipping status of their packagesthrough links we provide on our Websites. We guarantee order shipments within two business days of order placement, but most orders ship withinone business day. The warehouse team ships between 10,000 and 50,000 orders each week using four overlapping daily shifts. We also processreturns of direct merchandise in the Salt Lake City, Utah warehouse. We estimate we could increase our capacity in the warehouse by at least 3-5times if necessary, through additional staffing on each shift and higher density racking. Commission Fulfillment. During 2002, approximately 55% of our orders were for inventory owned and shipped by third parties who pay us acommission for the sale of their products on our Websites. We currently manage approximately 150 entities that collect their orders through ourWebsites. These third parties perform essentially the same operations as our core warehouse: order picking, shipping, and reverse logisticsprocessing. These third parties relay shipment confirmations to our Websites, where customers can review shipping and tracking information.From a customer's point of view, shipping from our warehouse or from the warehouse of one of these third parties is indistinguishable.Customer Service We are committed to superior customer service. We staff our customer service department with dedicated professionals who respond tophone and email inquiries on products, ordering, shipping status, and returns. Our customer service staff process 5,000 to 20,000 calls per week.The same staff processes 15,000 to 35,000 email messages each week, with less than a 24-hour turnaround time. We use automated email andphone systems to route traffic to appropriate customer service representatives. Technology We use our internally developed Websites and a combination of proprietary technologies and commercially available licensed technologiesand solutions to support our operations. We use the services of XO Communications, Inc., Genuity Inc., Qwest CommunicationsInternational, Inc. and SAVIS, Inc. to obtain connectivity to the Internet over four DS-3 lines. We currently store our data on an Oracle databaserunning on Hewlett-Packard "N Class' computer hardware, which is backed up by a high-speed redundant EMC Corporation storage system.Currently, we use twenty-six Dell PowerEdge servers for our Websites, which are connected to the Oracle database and operate in a multi-processing Linux environment designed to accommodate large volumes of Internet traffic. During the 2002 holiday shopping season, our Internetsystems operated at 30% of their capacity. In addition, we have installed 12 Web servers and implemented "relief valve" functionality withtechnology provided by Akamai Technologies, Inc. to off-load transactions during extreme loads. We are currently enhancing the reporting capabilities of our Websites to improve our understanding of our customers' needs and sitebehavior. Our Internet systems include redundant hardware on mission critical components and are located in our Salt Lake City, Utah facility.Competition The online liquidation services market is new, rapidly evolving, intensely competitive and has relatively low barriers to entry, as newcompetitors can launch new Websites at relatively low cost. We believe that competition in the online liquidation market is based predominantlyon:•price; •product quality and selection; •shopping convenience; •customer service; and •brand recognition. Our liquidation services compete with other online retailers and traditional liquidation "brokers," some of which may specifically adopt ourmethods and target our customers. We currently or potentially compete with a variety of companies that can be divided into several broadcategories:•liquidation e-tailers such as SmartBargains; •online retailers with discount tabs such as Amazon.com, Inc., eBay, Inc. and Buy.com, Inc.; and •traditional retailers and liquidators such as Ross Stores, Inc., Walmart Stores, Inc. and TJX Companies, Inc. As the market for online liquidation grows, we believe that companies involved in online retail, as well as traditional retailers and liquidationbrokers, will increase their efforts to develop services that compete with our online services. We also face potential competition from Internetcompanies not yet focused on the liquidation market, and from retail companies not yet operating online. We are unable to anticipate which othercompanies are likely to offer services in the future that will compete with the services we provide. In addition, many of our current and potential competitors have greater brand recognition, longer operating histories, larger customer basesand significantly greater financial, marketing and other resources than us, and may enter into strategic or commercial relationships with larger,more established and well-financed companies. Some of our competitors could enter into exclusive distribution arrangements with our vendors anddeny us access to their products, devote greater resources to marketing and promotional campaigns and devote substantially more resources totheir Website and systems development than our company. New technologies and the continued enhancement of existing technologies also mayincrease competitive pressures on our company. We cannot assure you that we will be able to compete successfully against current and futurecompetitors or address increased competitive pressures. See "Risk Factors."Intellectual Property We regard our domain names and similar intellectual property as critical to our success. We rely on a combination of laws and contractualrestrictions with our employees, customers, suppliers, affiliates and others to establish and protect our proprietary rights. Despite theseprecautions, it may be possible for a third party to copy or otherwise obtain and use our intellectual property without authorization. In addition, wecannot assure you that others will not independently develop substantially similar intellectual property. Although we are pursuing the registration ofour key trademarks in the United States, some of our trade names are not eligible to receive trademark protection. In addition, effective trademarkprotection may not be available or may not be sought by us in every country in which our products and services are made available online,including the United States. From time to time, we may be subject to legal proceedings and claims in the ordinary course of our business, including claims of allegedinfringement of the trademarks and other intellectual property rights of third parties by our company. For example, in February 2002, MicrosoftCorporation filed a complaint against us in the United States District Court for the Northern District of California alleging that we have distributedcounterfeit and otherwise unauthorized Microsoft software in violation of federal copyright and trademark law and related state laws. The complaintseeks damages in an unspecified amount and injunctive relief. Although we believe we have defenses to the allegations and intend to pursue themvigorously, we do not have sufficient information to assess the validity of the claims or the amount of potential damages. This litigation matter isongoing and unresolved and could result in settlement arrangements or an unfavorable outcome, including potential statutory damages. In addition, in January 2003 we received a letter from NCR Corporation claiming that certain of our business practices and informationtechnology systems infringe patents owned by NCR. The letter further stated that NCR would vigorously protect its intellectual property rights if wedid not agree to enter into licensing arrangements with respect to the asserted patents. On January 31, 2003, we filed a complaint in the UnitedStates District Court of Utah, Central Division, seeking declaratory judgment that we do not infringe any valid claim of the patents asserted byNCR. Third parties have in the past, and may in the future, recruit our employees who have had access to our proprietary technologies, processesand operations. These recruiting efforts expose us to the risk that such employees will misappropriate our intellectual property. Additional litigation may be necessary in the future to enforce our intellectual property rights, to protect our trade secrets or to determine thevalidity and scope of the proprietary rights of others. Any litigation, regardless of outcome or merit, could result in substantial costs and diversionof management and technical resources, any of which could materially harm our business. See "Risk Factors."Government Regulation All of our services are subject to federal and state consumer protection laws including laws protecting the privacy of consumer non-publicinformation and regulations prohibiting unfair and deceptive trade practices. In particular, under federal and state financial privacy laws andregulations, we must provide notice to consumers of our policies on sharing non-public information with third parties, must provide advance noticeof any changes to our policies and, with limited exceptions, must give consumers the right to prevent sharing of their non-public personalinformation with unaffiliated third parties. Furthermore, the growth and demand for online commerce could result in more stringent consumerprotection laws that impose additional compliance burdens on online companies. These consumer protection laws could result in substantialcompliance costs and could interfere with the conduct of our business. Moreover, in many states, there is currently great uncertainty whether or how existing laws governing issues such as property ownership,sales and other taxes, libel and personal privacy apply to the Internet and commercial online services. These issues may take years to resolve.For example, tax authorities in a number of states, as well as a Congressional advisory commission, are currently reviewing the appropriate taxtreatment of companies engaged in online commerce, and new state tax regulations may subject us to additional state sales and income taxes.New legislation or regulation, the application of laws and regulations from jurisdictions whose laws do not currently apply to our business or theapplication of existing laws and regulations to the Internet and commercial online services could result in significant additional taxes on ourbusiness. These taxes could have an adverse effect on our cash flows and results of operations. Furthermore, there is a possibility that we maybe subject to significant fines or other payments for any past failures to comply with these requirements.Employees As of December 31, 2002, we had 194 full-time employees, including 49 in customer service, 34 in order fulfillment, 13 in informationtechnology and Web store production, 9 in sales and marketing, 42 in merchandising, 10 in finance, 18 in B2B sales, 6 in business developmentand 13 in our executive and administrative department. We have never had a work stoppage, and none of our employees are represented by alabor union. We consider our employee relationships to be positive.Risk Factors Any investment in our common stock involves a high degree of risk. Investors should consider carefully the risks and uncertainties describedbelow, and all other information in this Form 10-K and in any reports we file with the SEC after we file this Form 10-K, before deciding whether topurchase or hold our common stock. Additional risks and uncertainties not currently known to us or that we currently deem immaterial may alsobecome important factors that may harm our business. The occurrence of any of the following risks could harm our business. The trading price ofour common stock could decline due to any of these risks and uncertainties, and investors may lose part or all of their investment.Risks Relating to OverstockBecause we have a limited operating history, it is difficult to evaluate our business and future operating results. We were originally organized in May 1997 and began posting a list of our merchandise on our Website in August 1998. In March 1999, welaunched the first version of our Website through which customers could purchase products. Our limited operating history makes it difficult toevaluate our business and future operating results.We have a history of significant losses. If we do not achieve profitability, our financial condition and our stock price could suffer. We have a history of losses and we may continue to incur operating and net losses for the foreseeable future. We incurred net lossesattributable to common shares of $14.2 million and $11.6 million for the years ended December 31, 2001 and 2002, respectively. As ofDecember 31, 2001, and 2002, our accumulated deficit was $44.1 million and $55.7 million, respectively. We will need to generate significantrevenues to achieve profitability, and we may not be able to do so. Even if we do achieve profitability, we may not be able to sustain or increaseprofitability on a quarterly or annual basis in the future. If our revenues grow more slowly than we anticipate, or if our operating expenses exceedour expectations, our financial results would be severely harmed. We will continue to incur significant operating expenses and capital expenditures as we:•enhance our distribution and order fulfillment capabilities; •further improve our order processing systems and capabilities; •develop enhanced technologies and features; •expand our customer service capabilities to better serve our customers' needs; •increase our general and administrative functions to support our operations; and •increase our sales and marketing activities, including maintaining existing or entering into new online marketing arrangementsrequiring upfront payments. Because we will incur many of these expenses before we receive any revenues from our efforts, our losses may be greater than the losseswe would incur if we developed our business more slowly. Further, we base our expenses in large part on our operating plans and future revenueprojections. Many of our expenses are fixed in the short term, and we may not be able to quickly reduce spending if our revenues are lower thanwe project. Therefore, any significant shortfall in revenues would likely harm our business, operating results and financial condition. In addition, wemay find that these efforts are more expensive than we currently anticipate, which would further increase our losses. Also, the timing of theseexpenses may contribute to fluctuations in our quarterly operating results.Our quarterly operating results are volatile and may adversely affect our stock price. Our future revenues and operating results are likely to vary significantly from quarter to quarter due to a number of factors, many of which areoutside our control, and any of which could severely harm our business. As a result, we believe that quarterly comparisons of our operating resultsare not necessarily meaningful and that you should not rely on the results of one quarter as an indication of our future performance. In addition tothe risk factors described in this report, additional factors that could cause our quarterly operating results to fluctuate include:•increases in the cost of advertising; •our inability to retain existing customers or encourage repeat purchases; •difficulties developing our B2B operations; •the extent to which our existing and future marketing agreements are successful; •price competition that results in lower profit margins or losses; •the amount and timing of operating costs and capital expenditures relating to the expansion of our business operations andinfrastructure; •the amount and timing of our purchases of inventory; •our inability to manage distribution operations or provide adequate levels of customer service; •our ability to successfully integrate operations and technologies from acquisitions or other business combinations; •the success of our warehouse store sales; and •the mix between direct revenue versus commission revenue.If we fail to accurately forecast our expenses and revenues, our business, operating results and financial condition may suffer and theprice of our stock may decline. Our limited operating history and the rapidly evolving nature of our industry make forecasting quarterly operating results difficult. We may notbe able to quickly reduce spending if our revenues are lower than we project. Therefore, any significant shortfall in revenues would likely harm ourbusiness, operating results and financial condition and cause our results of operation to fall below the expectations of public market analysts andinvestors. If this occurs, the price of our common stock may decline.We have grown quickly and if we fail to manage our growth, our business will suffer. We have rapidly and significantly expanded our operations, and anticipate that further significant expansion will be required to addresspotential growth in our customer base and market opportunities. This expansion has placed, and is expected to continue to place, a significantstrain on our management, operational and financial resources. Some of our officers have no prior senior management experience at publiccompanies. Our new employees include a number of key managerial, technical and operations personnel who have not yet been fully integratedinto our operations, and we expect to add additional key personnel in the near future. To manage the expected growth of our operations andpersonnel, we will be required to improve existing and implement new transaction-processing, operational and financial systems, procedures andcontrols, and to expand, train and manage our already growing employee base. If we are unable to manage growth effectively, our business,prospects, financial condition and results of operations will be seriously harmed.In order to obtain future revenue growth and achieve and sustain profitability we will have to attract customers on cost-effective terms. Our success depends on our ability to attract customers on cost-effective terms. We have relationships with online services, search engines,directories and other Websites and e-commerce businesses to provide content, advertising banners and other links that direct customers to ourWebsites. We expect to rely on these relationships as significant sources of traffic to our Websites and to generate new customers. If we areunable to develop or maintain these relationships on acceptable terms, our ability to attract new customers and our financial condition could beharmed. In addition, certain of our existing online marketing agreements require us to pay upfront fees and make other payments prior to therealization of the sales, if any, associated with those payments. Accordingly, if these agreements or similar agreements that we may enter into inthe future fail to produce the sales that we anticipate, our results of operations will be adversely affected. We cannot assure you that we will beable to increase our revenues, if at all, in a cost-effective manner. Further, many of the parties with which we may have online-advertising arrangements could provide advertising services for other online ortraditional retailers and merchandise liquidators. As a result, these parties may be reluctant to enter into or maintain relationships with us. Failureto achieve sufficient traffic or generate sufficient revenue from purchases originating from third parties may result in termination of theserelationships by these third parties. Without these relationships, our revenues, business, financial condition and results of operations could suffer.The loss of key personnel or any inability to attract and retain additional personnel could affect our ability to successfully grow ourbusiness. Our performance is substantially dependent on the continued services and on the performance of our senior management and other keypersonnel, particularly Patrick M. Byrne, our President, Chief Executive Officer and Chairman of the Board. Our performance also depends on ourability to retain and motivate other officers and key employees. The loss of the services of any of our executive officers or other key employeesfor any unforeseen reason, including without limitation, illness or call to military service, could harm our business, prospects, financial conditionand results of operations. We do not have long-term employment agreements with any of our key personnel and we do not maintain "key person"life insurance policies. Our future success also depends on our ability to identify, attract, hire, train, retain and motivate other highly-skilledtechnical, managerial, editorial, merchandising, marketing and customer service personnel. Competition for such personnel is intense, and wecannot assure you that we will be able to successfully attract, assimilate or retain sufficiently qualified personnel. Our failure to retain and attractthe necessary technical, managerial, editorial, merchandising, marketing and customer service personnel could harm our business, prospects,financial condition and results of operations.Our operating results may fluctuate depending on the season, and such fluctuations may affect our stock price. We expect to experience fluctuations in our operating results because of seasonal fluctuations in traditional retail patterns. Sales in the retailand wholesale industry tend to be significantly higher in the fourth calendar quarter of each year than in the preceding three quarters due primarilyto increased shopping activity during the holiday season. However, there can be no assurance that our sales in the fourth quarter will exceed thoseof the preceding quarters or, if the fourth quarter sales do exceed those of the preceding quarters, that we will be able to manage the increasedsales effectively. Further, we may increase our inventories substantially in anticipation of holiday season shopping activity, which may have anegative effect on our cash flow. Securities analysts and investors may inaccurately estimate the effects of seasonality on our results ofoperations in one or more future quarters and, consequently, our operating results may fall below expectations, causing our stock price to decline.We depend on our relationships with third parties for a large portion of the products that we offer for sale on our Websites. If we fail tomaintain these relationships, our business will suffer. During 2002, we had commission-based relationships with approximately 150 third parties whose products we offer for sale on our Websites.At December 31, 2002, these products accounted for approximately 67% of the products available on our Websites. We do not have any long-termagreements with any of these third parties. Our agreements with third parties are terminable at will by either party immediately upon notice. Ingeneral, we agree to offer the third parties' products on our Websites and these third parties agree to provide us with information about theirproducts, honor our customer service policies and ship the products directly to the customer. If we do not maintain our existing or build newrelationships with third parties on acceptable commercial terms, we may not be able to offer a broad selection of merchandise, and customers mayrefuse to shop at our Websites. In addition, manufacturers may decide not to offer particular products for sale on the Internet. If we are unable tomaintain our existing or build new commission-based relationships or if other product manufacturers refuse to allow their products to be sold viathe Internet, our business would suffer severely.We are partially dependent on third parties to fulfill a number of our customer service and other retail functions. If such parties areunwilling or unable to continue providing these services, our business could be seriously harmed. In our commission business we rely on third parties to conduct a number of other traditional retail operations with respect to their respectiveproducts that we offer for sale on our Websites, including maintaining inventory, preparing merchandise for shipment to individual customers andtimely distribution of purchased merchandise. We have no effective means to ensure that these third parties will continue to perform theseservices to our satisfaction or on commercially reasonable terms. In addition, because we do not take possession of these third parties' products,we are unable to fulfill these traditional retail operations ourselves. Our customers could become dissatisfied and cancel their orders or decline tomake future purchases if these third parties are unable to deliver products on a timely basis. If our customers become dissatisfied with theservices provided by these third parties, our reputation and the Overstock brand could suffer.We rely on our relationships with manufacturers, retailers and other suppliers to obtain sufficient quantities of quality merchandise onacceptable terms. If we fail to maintain our supplier relationships on acceptable terms, our sales and profitability could suffer. To date, we have not entered into contracts with manufacturers or liquidation wholesalers that guarantee the availability of merchandise for aset duration. Our contracts or arrangements with suppliers do not provide for the continuation of particular pricing practices and may be terminatedby either party at any time. Our current suppliers may not continue to sell their excess inventory to us on current terms or at all, and we may notbe able to establish new supply relationships. For example, it is difficult for us to maintain high levels of product quality and selection becausenone of the manufacturers, suppliers and liquidation wholesalers from whom we purchase products on a purchase order by purchase order basishave a continuing obligation to provide us with merchandise at historical levels or at all. In most cases, our relationships with our suppliers do notrestrict the suppliers from selling their respective excess inventory to other traditional or online merchandise liquidators, which could in turn limitthe selection of products available on our Websites. If we are unable to develop and maintain relationships with suppliers that will allow us toobtain sufficient quantities of merchandise on acceptable commercial terms, such inability could harm our business, results of operation andfinancial condition.Our business may be harmed by the listing or sale of pirated, counterfeit or illegal items by third parties. We have received in the past, and we anticipate we will receive in the future, communications alleging that certain items listed or soldthrough our Websites infringe third-party copyrights, trademarks and trade names or other intellectual property rights. For example, inFebruary 2002, Microsoft Corporation filed a complaint against us alleging that we have distributed counterfeit and otherwise unauthorizedMicrosoft software in violation of federal copyright and trademark law and related state laws. This litigation matter is ongoing and unresolved.These and future claims could result in increased costs of doing business through legal expenses, adverse judgment or settlement or require us tochange our business practices in expensive ways. In addition, litigation could result in interpretations of the law that require us to change ourbusiness practices or otherwise increase our costs. In addition, we may be unable to prevent third parties from listing unlawful goods, and we may be subject to allegations of civil or criminalliability for unlawful activities carried out by third parties through our Websites. In the future, we may implement measures to protect against thesepotential liabilities that could require us to spend substantial resources and/or to reduce revenues by discontinuing certain service offerings. Anycosts incurred as a result of liability or asserted liability relating to the sale of unlawful goods or the unlawful sale of goods could harm ourbusiness.Our business may be harmed by fraudulent activities on our Websites. We have received in the past, and anticipate that we will receive in the future, communications from customers who did not receive goodsthat they purchased. We also periodically receive complaints from our customers as to the quality of the goods purchased and services rendered.Negative publicity generated as a result of fraudulent or deceptive conduct by third parties could damage our reputation, harm our business anddiminish the value of our brand name. We expect to continue to receive from customers requests for reimbursement or threats of legal actionagainst us if no reimbursement is made.We depend upon third-party delivery services to deliver our products to our customers on a timely and consistent basis. A deteriorationin our relationship with any one of these third parties could decrease our ability to track shipments, cause shipment delays, andincrease our shipping costs and the number of damaged products. Although we operate our own fulfillment center, we rely upon multiple third parties for the shipment of our products. Because we do not havea written long-term agreement with any of these third parties, we cannot be sure that these relationships will continue on terms favorable to us, if atall. Unexpected increases in shipping costs or delivery times, particularly during the holiday season, could harm our business, prospects, financialcondition and results of operations. If our relationships with these third parties are terminated or impaired or if these third parties are unable todeliver products for us, whether through labor shortage, slow down or stoppage, deteriorating financial or business condition, responses to terroristattacks or for any other reason, we would be required to use alternative carriers for the shipment of products to our customers. We may be unableto engage alternative carriers on a timely basis or upon terms favorable to us. Changing carriers would likely have a negative effect on ourbusiness, operating results and financial condition. Potential adverse consequences include:•reduced visibility of order status and package tracking; •delays in order processing and product delivery; •increased cost of delivery, resulting in reduced gross margins; and •reduced shipment quality, which may result in damaged products and customer dissatisfaction.Our operating results depend on our Websites, network infrastructure and transaction-processing systems. Capacity constraints orsystem failures would harm our business, results of operations and financial condition. Any system interruptions that result in the unavailability of our Websites or reduced performance of our transaction systems would reduceour transaction volume and the attractiveness of the services that we provide to suppliers and third parties and would seriously harm our business,operating results and financial condition. We use internally developed systems for our Websites and certain aspects of transaction processing, including customer profiling and orderverifications. We have experienced periodic systems interruptions due to server failure, which we believe will continue to occur from time to time.If the volume of traffic on our Websites or the number of purchases made by customers substantially increases, we will need to further expand andupgrade our technology, transaction processing systems and network infrastructure. We have experienced and expect to continue to experiencetemporary capacity constraints due to sharply increased traffic during sales or other promotions, which cause unanticipated system disruptions,slower response times, degradation in levels of customer service, impaired quality and delays in reporting accurate financial information. Our transaction processing systems and network infrastructure may be unable to accommodate increases in traffic in the future. We may beunable to project accurately the rate or timing of traffic increases or successfully upgrade our systems and infrastructure to accommodate futuretraffic levels on our Websites. In addition, we may be unable to upgrade and expand our transaction processing systems in an effective and timelymanner or to integrate any newly developed or purchased functionality with our existing systems. Any inability to do so may cause unanticipatedsystem disruptions, slower response times, degradation in levels of customer service, impaired quality and speed of order fulfillment or delays inreporting accurate financial information.We may be unable to manage expansion into new business areas which could harm our business operations and reputation. Our long-term strategic plan involves expansion into the B2B merchandise liquidation market, entering into agreements to provide productsand services to retail chains and other businesses, such as our agreement with Safeway, Inc. and possible expansion into additional markets. Wecannot assure you that our efforts to expand our business in this manner will succeed or that we will be successful in managing agreements toprovide products and services to retail chains and other businesses, such as our agreement with Safeway, Inc. To date, we have expendedsignificant financial and management resources developing our B2B operations. Our failure to succeed in this market or other markets may harmour business, prospects, financial condition and results of operation. Furthermore, the exclusivity provisions of our Safeway agreement preventsus from providing similar products to stores having greater than 400 stores in the drug, mass merchandising, grocery, club or warehouse storecategories, which may adversely affect our ability to grow and expand our B2B business. In addition, we may choose to expand our operations bydeveloping new Websites, promoting new or complementary products or sales formats, expanding the breadth and depth of products and servicesoffered or expanding our market presence through relationships with third parties. In addition, we may pursue the acquisition of new orcomplementary businesses or technologies, although we have no present understandings, commitments or agreements with respect to anymaterial acquisitions or investments. We cannot assure you that we would be able to expand our efforts and operations in a cost-effective ortimely manner or that any such efforts would increase overall market acceptance. Furthermore, any new business or Website we launch that is notfavorably received by consumers could damage our reputation or the Overstock brand. We may expand the number of categories of products wecarry on our website, and these and any other expansions of our operations would also require significant additional expenses and developmentand would strain our management, financial and operational resources. The lack of market acceptance of such efforts or our inability to generatesatisfactory revenues from such expanded services or products to offset their cost could harm our business, prospects, financial condition andresults of operations.We may not be able to compete successfully against existing or future competitors. The online liquidation services market is new, rapidly evolving and intensely competitive. Barriers to entry are minimal, and current and newcompetitors can launch new Websites at a relatively low cost. Our consumer Website currently competes with:•other online liquidation e-tailers, such as SmartBargains; •traditional retailers and liquidators, such as Ross Stores, Inc., Walmart Stores, Inc. and TJX Companies, Inc.; and •online retailers and marketplaces such as Amazon.com, Inc., Buy.com, Inc. and eBay, Inc., which have discount departments. Our B2B Website competes with liquidation "brokers" and retailers and online marketplaces such as eBay, Inc. We expect the online liquidation services market to become even more competitive as traditional liquidators and online retailers continue todevelop services that compete with our services. In addition, manufacturers and retailers may decide to create their own Websites to sell their ownexcess inventory and the excess inventory of third parties. Competitive pressures created by any one of our competitors, or by our competitorscollectively, could severely harm our business, prospects, financial condition and results of operations. Further, as a strategic response to changes in the competitive environment, we may from time to time make certain pricing, service ormarketing decisions or acquisitions that could harm our business, prospects, financial condition and results of operations. For example, to theextent that we enter new lines of businesses such as third-party logistics, online auction services or discount brick and mortar retail, we would becompeting with large established businesses such as APL Logistics, Ltd., eBay, Inc., Ross Stores, Inc. and TJX Companies, Inc., respectively. Many of our current and potential competitors described above have longer operating histories, larger customer bases, greater brandrecognition and significantly greater financial, marketing and other resources than we do. In addition, online retailers and liquidation e-tailers maybe acquired by, receive investments from or enter into other commercial relationships with larger, well-established and well-financed companies.Some of our competitors may be able to secure merchandise from manufacturers on more favorable terms, devote greater resources to marketingand promotional campaigns, adopt more aggressive pricing or inventory availability policies and devote substantially more resources to Websiteand systems development than we do. Increased competition may result in reduced operating margins, loss of market share and a diminishedbrand franchise. We cannot assure you that we will be able to compete successfully against current and future competitors.A significant number of merchandise returns could harm our business, financial condition and results of operations. We allow our customers to return products. Our ability to handle a large volume of returns is unproven. In addition, any policies intended toreduce the number of product returns may result in customer dissatisfaction and fewer return customers. If merchandise returns are significant, ourbusiness, financial condition and results of operations could be harmed.If the products that we offer on our Websites do not reflect our customers' tastes and preferences, our sales and profit margins woulddecrease. Our success depends in part on our ability to offer products that reflect consumers' tastes and preferences. Consumers' tastes are subject tofrequent, significant and sometimes unpredictable changes. Because the products that we sell typically consist of manufacturers' and retailers'excess inventory, we have limited control over the specific products that we are able to offer for sale. If our merchandise fails to satisfycustomers' tastes or respond to changes in customer preferences, our sales could suffer and we could be required to mark down unsold inventorywhich would depress our profit margins. In addition, any failure to offer products in line with customers' preferences could allow our competitors togain market share. This could have an adverse effect on our business, results of operations and financial condition.If the single facility where substantially all of our computer and communications hardware are located fails, our business, results ofoperations and financial condition will be harmed. Our success, and, in particular, our ability to successfully receive and fulfill orders and provide high-quality customer service, largelydepends on the efficient and uninterrupted operation of our computer and communications hardware systems. Substantially all of our computer andcommunications hardware is located at a single leased facility in Salt Lake City, Utah. Our systems and operations are vulnerable to damage orinterruption from fire, flood, power loss, telecommunications failure, terrorist attacks, acts of war, break-ins, earthquake and similar events. We donot presently have redundant systems in multiple locations or a formal disaster recovery plan and our business interruption insurance may beinsufficient to compensate us for losses that may occur. Despite the implementation of network security measures, our servers are vulnerable tocomputer viruses, physical or electronic break-ins and similar disruptions, which could lead to interruptions, delays, loss of critical data or theinability to accept and fulfill customer orders. The occurrence of any of the foregoing risks could harm our business, prospects, financial conditionand results of operations. We may be unable to protect our proprietary technology or keep up with that of our competitors. Our success depends to a significant degree upon the protection of our software and other proprietary intellectual property rights. We may beunable to deter misappropriation of our proprietary information, detect unauthorized use and take appropriate steps to enforce our intellectualproperty rights. In addition, our competitors could, without violating our proprietary rights, develop technologies that are as good as or better thanour technology. Our failure to protect our software and other proprietary intellectual property rights or to develop technologies that are as good as ourcompetitors' could put us at a disadvantage to our competitors. In addition, the failure of the third parties whose products we offer for sale on ourWebsites to protect their intellectual property rights, including their domain names, could impair our operations. These failures could harm ourbusiness, results of operations and financial condition.If we do not respond to rapid technological changes, our services could become obsolete and we could lose customers. To remain competitive, we must continue to enhance and improve the functionality and features of our e-commerce businesses. We mayface material delays in introducing new services, products and enhancements. If this happens, our customers may forgo the use of our Websitesand use those of our competitors. The Internet and the online commerce industry are rapidly changing. If competitors introduce new products andservices using new technologies or if new industry standards and practices emerge, our existing Websites and our proprietary technology andsystems may become obsolete. Our failure to respond to technological change or to adequately maintain, upgrade and develop our computernetwork and the systems used to process customers' orders and payments could harm our business, prospects, financial condition and results ofoperations.Issuances of our securities are subject to federal and state securities laws, and certain holders of common stock issued by us may beentitled to rescind their purchases. Issuances of securities are subject to federal and state securities laws. From November 1999 through September 2000, we offered and soldcommon stock to investors in various states. Certain of those offerings may not have complied with various requirements of applicable statesecurities laws. In such situations a number of remedies may be available to regulatory authorities and the investors who purchased commonstock in those offerings, including, without limitation, a right of rescission, civil penalties, seizure of our assets, a restraining order or injunction,and a court order to pay restitution and costs. As a result, certain investors in our common stock may be entitled to return their shares toOverstock and receive from us the full price they paid, plus interest, which we estimate to be an aggregate amount of approximately $4.4 million atDecember 31, 2002.We face risks relating to our inventory. We directly purchase some of the merchandise that we sell on our Websites. We assume the inventory damage, theft and obsolescencerisks, as well as price erosion risks for products that we purchase directly. These risks are especially significant because some of themerchandise we sell at our Websites are characterized by rapid technological change, obsolescence and price erosion (for example, computerhardware, software and consumer electronics), and because we sometimes make large purchases of particular types of inventory. In addition, weoften do not receive warranties on the merchandise we purchase. In the recent past, we have recorded charges for obsolete inventory and have had to sell certain merchandise at a discount or loss. It isimpossible to determine with certainty whether an item will sell for more than the price we pay for it. Because we rely heavily on purchasedinventory, our success will depend on our ability to liquidate our inventory rapidly, the ability of our buying staff to purchase inventory at attractiveprices relative to its resale value and our ability to manage customer returns and the shrinkage resulting from theft, loss and misrecording ofinventory. If we are unsuccessful in any of these areas, we may be forced to sell our inventory at a discount or loss.We may be liable if third parties misappropriate our customers' personal information. If third parties are able to penetrate our network security or otherwise misappropriate our customers' personal information or credit cardinformation, or if we give third parties improper access to our customers' personal information or credit card information, we could be subject toliability. This liability could include claims for unauthorized purchases with credit card information, impersonation or other similar fraud claims. Thisliability could also include claims for other misuses of personal information, including unauthorized marketing purposes. These claims could resultin litigation. Liability for misappropriation of this information could adversely affect our business. In addition, the Federal Trade Commission andstate agencies have been investigating various Internet companies regarding their use of personal information. We could incur additional expensesif new regulations regarding the use of personal information are introduced or if government agencies investigate our privacy practices. We rely on encryption and authentication technology licensed from third parties to provide the security and authentication necessary to effectsecure transmission of confidential information such as customer credit card numbers. We cannot assure you that advances in computercapabilities, new discoveries in the field of cryptography or other events or developments will not result in a compromise or breach of thealgorithms that we use to protect customer transaction data. If any such compromise of our security were to occur, it could harm our reputation,business, prospects, financial condition and results of operations. A party who is able to circumvent our security measures could misappropriateproprietary information or cause interruptions in our operations. We may be required to expend significant capital and other resources to protectagainst such security breaches or to alleviate problems caused by such breaches. We cannot assure you that our security measures will preventsecurity breaches or that failure to prevent such security breaches will not harm our business, prospects, financial condition and results ofoperations.We may expand our business internationally, causing our business to become increasingly susceptible to numerous internationalbusiness risks and challenges that could affect our profitability. In the future, we may expand into international markets. International sales and transactions are subject to inherent risks and challenges thatcould adversely affect our profitability, including:•the need to develop new supplier and manufacturer relationships; •unexpected changes in international regulatory requirements and tariffs; •difficulties in staffing and managing foreign operations; •longer payment cycles from credit card companies; longer payment cycles from credit card companies; •greater difficulty in accounts receivable collection; •potential adverse tax consequences; •price controls or other restrictions on foreign currency; and •difficulties in obtaining export and import licenses. To the extent we generate international sales and transactions in the future, any negative impact on our international operations couldnegatively impact our business. In particular, gains and losses on the conversion of foreign payments into United States dollars may contribute tofluctuations in our results of operations and fluctuating exchange rates could cause reduced gross revenues and/or gross margins from non-dollar-denominated international sales.We are subject to intellectual property litigation. Third parties have, from time to time, claimed and may claim in the future that we have infringed their past, current or future intellectualproperty rights. We may become more vulnerable to such claims as laws such as the Digital Millennium Copyright Act are interpreted by thecourts. We may be increasingly subject to infringement claims as the number of services and competitors in our segment grow. In February 2002, Microsoft Corporation filed a complaint against us in the United States District Court for the Northern District of Californiaalleging that we have distributed counterfeit and otherwise unauthorized Microsoft software in violation of federal copyright and trademark law andrelated state laws. The complaint seeks damages in an unspecified amount and injunctive relief. Although we believe we have defenses to theallegations and intend to pursue them vigorously, we do not have sufficient information to assess the validity of the claims or the amount ofpotential damages. Although this litigation matter is ongoing and unresolved it could result in settlement arrangements or an unfavorable outcome,including potential statutory damages. In January 2003, we received a letter from NCR Corporation claiming that certain of our business practices and information technologysystems infringe patents owned by NCR. The letter further stated that NCR would vigorously protect its intellectual property rights if we did notagree to enter into licensing arrangements with respect to the asserted patents. On January 31, 2003, we filed a complaint in the United StatesDistrict Court of Utah, Central Division, seeking declaratory judgment that we do not infringe any valid claim of the patents asserted by NCR.Resolving this and any other litigation or claims regarding patents or other intellectual property, whether meritorious or not, could be costly, time-consuming, cause service delays, divert our management and key personnel from our business operations, require expensive or unwantedchanges in our methods of doing business or require us to enter into costly royalty or licensing agreements, if available. As a result, these claimscould harm our business.We may be subject to product liability claims that could be costly and time consuming. We sell products manufactured by third parties, some of which may be defective. If any product that we sell were to cause physical injury orinjury to property, the injured party or parties could bring claims against us as the retailer of the product. Our insurance coverage may not beadequate to cover every claim that could be asserted. If a successful claim were brought against us in excess of our insurance coverage, it couldadversely affect our business. Even unsuccessful claims could result in the expenditure of funds and management time and could have a negativeimpact on our business.We may not be able to obtain trademark protection for our marks, which could impede our efforts to build brand identity. We have filed trademark applications with Patent and Trademark Office seeking registration of certain service marks or trademarks. Therecan be no assurance that our applications will be successful or that we will be able to secure significant protection for our service marks ortrademarks. Our competitors or others could adopt product or service marks similar to our marks, or try to prevent us from using our marks,thereby impeding our ability to build brand identity and possibly leading to customer confusion. Any claim by another party against us or customerconfusion related to our trademarks, or our failure to obtain trademark registration, could negatively affect our business. Risks Relating to the Internet IndustryOur success is tied to the continued use of the Internet and the adequacy of the Internet infrastructure. Our future revenues and profits, if any, substantially depend upon the continued widespread use of the Internet as an effective medium ofbusiness and communication. Factors which could reduce the widespread use of the Internet include:•actual or perceived lack of security of information or privacy protection; •possible disruptions, computer viruses or other damage to the Internet servers or to users' computers; and •excessive governmental regulation.Customers may be unwilling to use the Internet to purchase goods. Our long-term future depends heavily upon the general public's willingness to use the Internet as a means to purchase goods. The failure ofthe Internet to develop into an effective commercial tool would seriously damage our future operations. E-commerce is a relatively new concept,and large numbers of customers may not begin or continue to use the Internet to purchase goods. The demand for and acceptance of productssold over the Internet are highly uncertain, and most e-commerce businesses have a short track record. If consumers are unwilling to use theInternet to conduct business, our business may not develop profitably.The security risks of e-commerce may discourage customers from purchasing goods from us. In order for the e-commerce market to develop successfully, we and other market participants must be able to transmit confidentialinformation securely over public networks. Third parties may have the technology or know-how to breach the security of customer transaction data.Any breach could cause customers to lose confidence in the security of our Websites and choose not to purchase from our Websites. If someoneis able to circumvent our security measures, he or she could destroy or steal valuable information or disrupt our operations. Concerns about thesecurity and privacy of transactions over the Internet could inhibit the growth of the Internet and e-commerce. Our security measures may noteffectively prohibit others from obtaining improper access to our information. Any security breach could expose us to risks of loss, litigation andliability and could seriously disrupt our operations.Credit card fraud could adversely affect our business. We do not carry insurance against the risk of credit card fraud, so the failure to adequately control fraudulent credit card transactions couldreduce our net revenues and our gross margin. We have implemented technology to help us detect the fraudulent use of credit card information.However, we may in the future suffer losses as a result of orders placed with fraudulent credit card data even though the associated financialinstitution approved payment of the orders. Under current credit card practices, we may be liable for fraudulent credit card transactions because wedo not obtain a cardholder's signature. If we are unable to detect or control credit card fraud, our liability for these transactions could harm ourbusiness, results of operation or financial condition.If one or more states successfully assert that we should collect sales or other taxes on the sale of our merchandise or the merchandiseof third parties that we offer for sale on our Websites, our business could be harmed. We do not currently collect sales or other similar taxes for physical shipments of goods into states other than Utah. One or more local, stateor foreign jurisdictions may seek to impose sales tax collection obligations on us and other out-of-state companies that engage in onlinecommerce. Our business could be adversely affected if one or more states or any foreign country successfully asserts that we should collectsales or other taxes on the sale of our merchandise.Existing or future government regulation could harm our business. We are subject to the same federal, state and local laws as other companies conducting business on the Internet. Today there are relativelyfew laws specifically directed towards conducting business on the Internet. However, due to the increasing popularity and use of the Internet,many laws and regulations relating to the Internet are being debated at the state and federal levels. These laws and regulations could cover issuessuch as user privacy, freedom of expression, pricing, fraud, quality of products and services, taxation, advertising, intellectual property rights andinformation security. Applicability to the Internet of existing laws governing issues such as property ownership, copyrights and other intellectualproperty issues, taxation, libel, obscenity and personal privacy could also harm our business. For example, United States and foreign lawsregulate our ability to use customer information and to develop, buy and sell mailing lists. The vast majority of these laws were adopted prior to theadvent of the Internet, and do not contemplate or address the unique issues raised thereby. Those laws that do reference the Internet, such as theDigital Millennium Copyright Act, are only beginning to be interpreted by the courts and their applicability and reach are therefore uncertain. Thesecurrent and future laws and regulations could harm our business, results of operation and financial condition.Laws or regulations relating to privacy and data protection may adversely affect the growth of our Internet business or our marketingefforts. We are subject to increasing regulation at the federal, state and international levels relating to privacy and the use of personal userinformation. For example, we are subject to various telemarketing laws that regulate the manner in which we may solicit future suppliers andcustomers. Such regulations, along with increased governmental or private enforcement, may increase the cost of growing our business. Inaddition, several states have proposed legislation that would limit the uses of personal user information gathered online or require online servicesto establish privacy policies. The Federal Trade Commission has adopted regulations regarding the collection and use of personal identifyinginformation obtained from children under 13. Bills proposed in Congress would extend online privacy protections to adults. Moreover, proposedlegislation in this country and existing laws in foreign countries require companies to establish procedures to notify users of privacy and securitypolicies, obtain consent from users for collection and use of personal information, and/or provide users with the ability to access, correct anddelete personal information stored by us. We could become a party to a similar enforcement proceeding. These data protection regulations andenforcement efforts may restrict our ability to collect demographic and personal information from users, which could be costly or harm ourmarketing efforts.Risks Relating to the Securities Markets and Ownership of Our Common StockOur stock price may be volatile and you may lose all or a part of your investment. Our common stock has been publicly traded only since May 30, 2002. The market price of our common stock has been subject to significantfluctuations since the date of our initial public offering. These fluctuations could continue. It is possible that in some future periods our results ofoperations may be below the expectations of public market analysts and investors. If this occurs, our stock price may decline. Among the factorsthat could affect our stock price are as follows:•changes in securities analysts' recommendations or estimates of our financial performance or publication of research reports byanalysts;•changes in market valuations of similar companies; •announcements by us or our competitors of significant contracts, acquisitions, commercial relationships, joint ventures or capitalcommitments; •general market conditions; •actual or anticipated fluctuations in our operating results; •intellectual property or litigation developments; and •economic factors unrelated to our performance. In addition, the stock markets have experienced significant price and trading volume fluctuations. These broad market fluctuations mayadversely affect the trading price of our common stock. In the past, following periods of volatility in the market price of a public company'ssecurities, securities class action litigation has often been instituted against that company. Such litigation could result in substantial cost and adiversion of management's attention and resources.We do not intend to pay dividends on our non-redeemable common stock, and you may lose the entire amount of your investment. We have never declared or paid any cash dividends on our non-redeemable common stock and do not intend to pay dividends on our non-redeemable common stock for the foreseeable future. We intend to invest our future earnings, if any, to fund our growth. Therefore, you will notreceive any funds without selling your shares. We cannot assure that you will receive a positive return on your investment when you sell yourshares or that you will not lose the entire amount of your investment.Our Amended and Restated Certificate of Incorporation, Amended and Restated Bylaws and the Delaware General Corporation Lawcontain anti-takeover provisions which could discourage or prevent a takeover, even if an acquisition would be beneficial to ourstockholders. Several provisions of our Amended and Restated Certificate of Incorporation and Amended and Restated Bylaws could discourage potentialacquisition proposals and could delay or prevent a change in control of our company even if that change in control would be beneficial to ourstockholders. For example, only one-third of our board of directors will be elected at each of our annual meetings of stockholders, which will makeit more difficult for a potential acquirer to change the management of our company, even after acquiring a majority of the shares of our commonstock. These provisions, which cannot be amended without the approval of two-thirds of our stockholders, could diminish the opportunities for astockholder to participate in tender offers, including tender offers at a price above the then current market value of our common stock. In addition,our board of directors, without further stockholder approval, may issue preferred stock, with such terms as the board of directors may determine,that could have the effect of delaying or preventing a change in control of our company. The issuance of preferred stock could also adverselyaffect the voting powers of the holders of common stock, including the loss of voting control to others. We are also afforded the protections ofSection 203 of the Delaware General Corporation Law, which could delay or prevent a change in control of our company or could impede a merger,consolidation, takeover or other business combination involving our company or discourage a potential acquirer from making a tender offer orotherwise attempting to obtain control of our company. ITEM 2. PROPERTIES We lease 22,000 square feet of office space for our corporate headquarters and customer service operations in Salt Lake City, Utah, and welease a 354,255 square foot warehouse and distribution facility also in Salt Lake City, Utah. We believe these facilities will be sufficient for ourneeds for at least the next twelve months. ITEM 3. LEGAL PROCEEDINGS From time to time, we receive claims of and become subject to consumer protection, employment, intellectual property and other commerciallitigation related to the conduct of our business. Such litigation could be costly and time consuming and could divert our management and keypersonnel from our business operations. The uncertainty of litigation increases these risks. In connection with such litigation, we may be subject tosignificant damages or equitable remedies relating to the operation of our business and the sale of products on our websites. Any such litigationmay materially harm our business, results of operations and financial condition. In February 2002, Microsoft Corporation filed a complaint against us in the United States District Court for the Northern District of Californiaalleging that we have distributed counterfeit and otherwise unauthorized Microsoft software in violation of federal copyright and trademark law andrelated state laws. The complaint seeks damages in an unspecified amount and injunctive relief. Although we believe we have defenses to theallegations and intend to pursue them vigorously, we do not have sufficient information to assess the validity of the claims or the amount ofpotential damages. Although this litigation matter is ongoing and unresolved it could result in settlement arrangements or an unfavorable outcome,including potential statutory damages. In January 2003, we received a letter from NCR Corporation claiming that certain of our business practices and information technologysystems infringe patents owned by NCR. The letter further stated that NCR would vigorously protect its intellectual property rights if we did notagree to enter into licensing arrangements with respect to the asserted patents. On January 31, 2003, we filed a complaint in the United StatesDistrict Court of Utah, Central Division, seeking declaratory judgment that we do not infringe any valid claim of the patents asserted by NCR. ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS No matters were submitted to a vote of security holders during the fourth quarter of 2002. PART II ITEM 5. MARKET FOR THE REGISTRANT'S COMMON STOCK AND RELATED STOCKHOLDER MATTERS Our common stock is traded on the Nasdaq National Market under the symbol "OSTK." Prior to May 30, 2002, there was no public market forour common stock. The following table sets forth, for the periods indicated, the high and low closing prices per share for our common stock asreported on the Nasdaq National Market since May 30, 2002. Common Stock Price High LowYear Ended December 31, 2002  Second Quarter (from May 30, 2002) $14.60 $12.25 Third Quarter 14.55 5.40 Fourth Quarter 15.43 4.41 As of December 31, 2002, there were approximately 472 holders of record of our common stock. Because many of our shares of commonstock are held by brokers and other institutions on behalf of shareholders, we are unable to estimate the total number of shareholders representedby these record holders. We have never declared or paid any cash dividends on shares of our non-redeemable common stock. We currently intend to retain ourearnings for future growth and do not anticipate paying any cash dividends in the foreseeable future. Any future determination to pay dividends willbe at the discretion of our board of directors and will depend on our results of operations, financial conditions, contractual and legal restrictions andother factors the board deems relevant. On May 29, 2002, a Registration Statement on Form S-1 (Commission File No. 333-83728) relating to our initial public offering was declaredeffective by the SEC. The net proceeds to us from the offering were approximately $26.1 million after deducting underwriting discounts andcommissions and other expenses related to the offering. During the quarter ended December 31, 2002, we used approximately $20.25 million ofsuch funds for inventory purchases. On February 12, 2003, a Registration Statement on Form S-1 (Commission File No. 333-102763) relating to afollow-on public offering was declared effective by the SEC. The net proceeds to us from the offering were approximately $24.1 million afterdeducting underwriting discounts and commissions and other expenses related to the offering. We have used and intend to continue to use the net proceeds of our public offerings for working capital and general corporate purposes,including the expansion of our marketing and sales activity, capital expenditures and inventory purchases. The amounts and timing of our actualexpenditures for each of these purposes may vary significantly depending upon numerous factors, including the amount of cash generated or usedby our operations, competitive developments, marketing and sales activities and market acceptance of our services, and the rate of growth, if any,of our business. Pending use for these or other purposes, we intend to invest the available proceeds of the offerings in short-term, interest-bearinginvestment-grade securities. ITEM 6. SELECTED FINANCIAL DATA The following selected consolidated financial data as of December 31, 2001 and 2002 and for each of the three years in the period endedDecember 31, 2002, are derived from our consolidated financial statements that have been audited, and are included elsewhere in this Form 10-K.The consolidated financial data as of December 31, 1998, 1999 and 2000 and for the years ended December 31, 1998 and 1999, are derived fromconsolidated financial statements, which have been audited, but are not contained herein. The historical results do not necessarily indicate resultsexpected for any future period. This information should be read in conjunction with "Management's Discussion and Analysis of Financial Conditionand Results of Operations" and the Consolidated Financial Statements and the related notes thereto included elsewhere in this Form 10-K. Year ended December 31, 1998 1999 2000 2001 2002 (in thousands, except per share data) Consolidated Statement of Operations Data: Direct revenue $584 $1,835 $21,762 $35,243 $77,943 Commission revenue — — 867 3,965 12,379 Warehouse revenue — — 2,894 795 1,462 Total revenue 584 1,835 25,523 40,003 91,784 Cost of goods sold(1) 525 2,029 27,812 34,640 73,441 Gross profit (loss) 59 (194) (2,289) 5,363 18,343 Operating expenses: Sales and marketing expenses(2) 340 4,948 11,376 5,784 8,669 General and administrative expenses(2) 1,099 3,230 7,556 9,441 10,825 Amortization of goodwill — — 226 3,056 — Amortization of stock-based compensation — — — 649 2,903 Total operating expenses 1,439 8,178 19,158 18,930 22,397 Operating loss (1,380) (8,372) (21,447) (13,567) (4,054)Interest income — 52 241 461 403 Interest expense (55) (37) (73) (729) (465)Other income (expense), net 26 — (33) 29 (444) Net loss (1,409) (8,357) (21,312) (13,806) (4,560)Deemed dividend related to redeemable common stock — (4) (210) (404) (406)Deemed dividend related to beneficial conversion feature ofpreferred stock — — — — (6,607) Net loss attributable to common shares $(1,409)$(8,361)$(21,522)$(14,210)$(11,573) Net loss per common share—basic and diluted $(1.57)$(4.63)$(3.63)$(1.29)$(0.88)Weighted average common shares outstanding—basic anddiluted 897 1,804 5,922 10,998 13,108 (1) Amounts include stock based compensation of $— $— $— $78 $373 (2) Amounts exclude stock-based compensation as follows: Sales and marketing expenses $— $— $— $14 $83 General and administrative expenses — — — 635 2,820 $— $— $— $649 $2,903 As of December 31, 1998 1999 2000 2001 2002 (in thousands)Balance Sheet Data: Cash and cash equivalents $— $2,563 $8,348 $3,729 $11,059Marketable securities — — — — 21,603Working capital (639) 1,253 6,440 3,071 35,679Total assets 104 5,735 30,401 21,714 63,956Total indebtedness 300 378 3,591 4,677 182Redeemable common stock — 505 4,930 5,284 4,363Stockholders' equity (839) 1,835 12,349 5,980 39,271 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS The following Management's Discussion and Analysis of Financial Condition and Results of Operations should be read in conjunction with ourConsolidated Financial Statements and the related Notes thereto. This discussion contains forward-looking statements based upon currentexpectations that involve risks and uncertainties, such as our plans, objectives, expectations and intentions, as set forth under "SpecialNote Regarding Forward-Looking Statements." Our actual results and the timing of events could differ materially from those anticipated in theseforward-looking statements as a result of several factors, including those set forth in the following discussion and under "Risk Factors" andelsewhere in this Form 10-K.Overview We are an online "closeout" retailer offering discount brand name merchandise, including bed-and-bath goods, kitchenware, watches, jewelry,electronics, sporting goods and designer accessories. Our company, based in Salt Lake City, Utah, was founded in 1997, and we launched ourfirst Website through which customers could purchase products in March 1999. Our revenue is comprised of direct revenue, commission revenue and warehouse revenue. During 2002 no single customer accounted formore than 2% of our total revenue other than Safeway, Inc., which accounted for 15.9% of our total revenue. Direct revenue includes sales madeto individual consumers and businesses, which are fulfilled from our warehouse in Salt Lake City, Utah. We generate business-to-business (B2B)sales when we contact retailers by phone and email and offer them our merchandise below wholesale prices, allowing them an opportunity to bemore price-competitive in their local markets. After we establish a relationship with a B2B client, the client sometimes places subsequent ordersdirectly through our B2B Website. Our B2B calling effort began in October 2001, so our historical direct revenue has predominantly been based onindividual consumer purchases made directly through our consumer Website. In February 2002, we implemented a policy intended to reduce thenumber of returned products. This new policy provides that we will not accept product returns initiated more than fifteen days after purchase. Our commission revenue is derived from two sources, consumer commission revenue and B2B commission revenue. Consumer commissionrevenue is generated when we receive commissions for selling the merchandise of other retailers, cataloguers or manufacturers through ourconsumer Website. We do not own or physically handle the merchandise for these transactions, as the entities with which we have a commission-based, third-party relationship ship the products directly to the end customer. Similar to the manner in which we generate consumer commissionrevenue, we generate B2B commission revenue when we receive commissions for selling the merchandise of third parties through our B2BWebsite. Our warehouse revenue is derived from sales that liquidate products that cannot be economically sold on our Websites due to their low pricepoints, bulk, irregular size or other factors. Historically, we held our warehouse sales in various physical locations. We held our first warehousesale from November 2000 to January 2001, primarily to liquidate residual products from the purchase of the entire inventory of a distressed toyretailer. We initiated a second warehouse sale in February 2002, primarily to liquidate residual products from our acquisition of Gear.com.Currently, we operate a warehouse store in our Salt Lake City warehouse facility for customers to buy certain products directly. Sales from ourwarehouse store in 2002 accounted for less than 2% of total revenue. Cost of goods sold for direct revenue primarily consists of the cost of the product, as well as inbound and outbound freight, fixed warehousecosts, warehouse handling costs, credit card fees, and customer service costs. For commission revenue, cost of goods sold includes credit cardfees and customer service costs. As commission revenue grows in relation to direct revenue, gross margins improve because third partycommissions have higher gross margins than direct revenue. However, B2B gross margins are typically less than individual consumer grossmargins. Therefore, future overall gross margins will be impacted by the blend of net revenues from these sales channels. Cost of goods sold alsoincludes related stock-based compensation for each respective period. Sales and marketing expenses consist primarily of advertising, public relations and promotional expenditures, as well as payroll and relatedexpenses for personnel engaged in marketing and selling activities. Advertising expense is the largest component of our sales and marketingexpenses and is primarily attributable to expenditures related to online marketing activities. For example, our advertising expenses totaledapproximately $10.8 million, $4.8 million and $7.0 million during the years ended December 31, 2000, 2001 and 2002, respectively. We expect oursales and marketing expenses to increase in future periods on an absolute dollar basis as we expect to continue to increase our online marketingefforts. General and administrative expenses consist of wages and benefits for executive, accounting and administrative personnel, rents andutilities, travel and entertainment, depreciation and amortization and other general corporate expenses. Amortization of goodwill during 2000 and 2001 resulted from the acquisition of Gear.com, Inc. in November 2000. We acquired Gear.com, anonline sporting goods company that was based in Seattle, Washington in November 2000 for 2.1 million shares of our common stock, options topurchase 181,000 shares of our common stock and the assumption of $3.4 million in liabilities. The acquisition of Gear.com was accounted forusing the purchase method of accounting, for which we recorded goodwill of approximately $6.2 million. The assets we acquired included cash,inventory, prepaid expenses and property and equipment of $3.5 million, $3.6 million, $495,000 and $787,000, respectively. Following theacquisition date, we directed the traffic from the Gear.com Website to the sporting goods section of the Overstock.com Website, the warehouseoperations of Gear.com were closed and the inventory was moved to our warehouse facility in Salt Lake City, Utah. Subsequent to the acquisitiondate, the operations of Gear.com ceased, and Gear.com was dissolved. In June 2001, the Financial Accounting Standards Board (FASB) issuedSFAS No. 142, Goodwill and Other Intangible Assets. SFAS No. 142 addresses the initial recognition and measurement of intangible assetsacquired in a business combination and the accounting for goodwill and other intangible assets subsequent to their acquisition. SFAS No. 142provides that intangible assets with finite useful lives be amortized and that goodwill and intangible assets with indefinite lives will not beamortized, but will rather be tested at least annually for impairment. We adopted SFAS No. 142 for the fiscal year beginning January 1, 2002.Under this pronouncement, the remaining goodwill is not amortized, but is evaluated at least annually for impairment. We have recorded no provision or benefit for federal and state income taxes as we have incurred net operating losses since inception. As ofDecember 31, 2002, we had $51.3 million of net operating loss carryforwards, of which $14.4 million is subject to limitation. These net operatingloss carryforwards will begin to expire in 2019. We have provided a full valuation allowance on the deferred tax asset, consisting primarily of netoperating loss carryforwards, because of uncertainty regarding its realizability (see Note 18 of Notes to Consolidated Financial Statements). Both direct and commission revenue are seasonal, with revenues historically being the highest in the fourth quarter, reflecting higherconsumer holiday spending. We anticipate this will continue in the foreseeable future. With the exception of our acquisition of Gear.com, we haveachieved our historical growth from internal operations.Critical Accounting Policies Our consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United Statesof America. The preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts ofassets, liabilities, revenues and expenses. We base our estimates on historical experience and on various other assumptions that we believe to bereasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilitiesthat are not readily apparent from other sources. Actual results may differ from these estimates under different assumptions or conditions. Ourcritical accounting policies are as follows:•revenue recognition; •estimating valuation allowances and accrued liabilities, specifically, the reserve for returns and the allowance for obsolete anddamaged inventory; •accounting for income taxes; and •valuation of long-lived and intangible assets and goodwill. Revenue recognition. We derive our revenue from three sources: (i) direct revenue, which consists of merchandise sales made toconsumers and businesses that are fulfilled from our warehouse; (ii) commission revenue, which consists of consumer commission revenue andB2B commission revenue from the sale of merchandise owned by third parties; and (iii) warehouse revenue, which consists of sales of residualproducts from large bulk purchases of inventory. Both direct revenue and commission revenue are recorded net of returns, coupons redeemed bycustomers, and other discounts. For commission revenue, we only recognize the commission portion of the sale of merchandise owned by thirdparties, because we are acting as an agent in such transactions. Significant management judgments and estimates must be made and used inconnection with determining revenue recognized in any accounting period. For sales transactions, we comply with the provisions of Staff Accounting Bulletin 101 "Revenue Recognition" which states that revenueshould be recognized when the following revenue recognition criteria are met: (1) persuasive evidence of an arrangement exists; (2) the producthas been shipped and the customer takes ownership and assumes the risk of loss; (3) the selling price is fixed or determinable; and (4) collectionof the resulting receivable is reasonably assured. We generally require payment by credit card at the point of sale. Any amounts received prior towhen we ship the goods to customers are deferred. Reserve for returns and the allowance for obsolete and damaged inventory. Our management must make estimates of potential futureproduct returns related to current period revenue. Management analyzes historical returns, current economic trends and changes in customerdemand and acceptance of our products when evaluating the adequacy of the sales returns and other allowances in any accounting period. Thereserve for returns was $465,000 as of December 31, 2002. Overstock writes down its inventory for estimated obsolescence or damage equal to the difference between the cost of inventory and theestimated market value based upon assumptions about future demand and market conditions. If actual market conditions are less favorable thanthose projected by management, additional inventory write-downs may be required. Our inventory balance was $14.0 million, net of allowance forobsolescence or damaged inventory of $1.0 million as of December 31, 2002. Accounting for income taxes. Significant management judgment is required in determining our provision for income taxes, our deferred taxassets and liabilities and any valuation allowance recorded against our net deferred tax assets. As of December 31, 2002, we have recorded a fullvaluation allowance of $21.6 million against our net deferred tax asset balance due to uncertainties related to our deferred tax assets as a result ofour history of operating losses. The valuation allowance is based on our estimates of taxable income by jurisdiction in which we operate and theperiod over which our deferred tax assets will be recoverable. In the event that actual results differ from these estimates or we adjust theseestimates in future periods, we may need to change the valuation allowance, which could materially impact our financial position and results ofoperations. Valuation of long-lived and intangible assets and goodwill. Effective January 1, 2002, we have adopted SFAS No. 142 Goodwill and OtherIntangible Assets. Under this standard, goodwill is no longer amortized, but must be tested for impairment at least annually. Other long-livedassets must also be evaluated for impairment when management believes that an asset has experienced a decline in value that is other thantemporary. Future adverse changes in market conditions or poor operating results of underlying investments could result in losses or an inability torecover the carrying value of the asset that may not be reflected in an asset's current carrying value, thereby possibly requiring an impairmentcharge in the future. There were no impairments of goodwill or long-lived assets during 2000, 2001, or 2002. Net intangible assets, long-livedassets and goodwill amounted to $3.1 million as of December 31, 2002.Results of Operations The following table sets forth our results of operations expressed as a percentage of total revenue for 2000, 2001 and 2002. Year ended December 31, 2000 2001 2002 (as a percentage of total revenue) Direct revenue 85.3%88.1%84.9%Commission revenue 3.4 9.9 13.5 Warehouse revenue 11.3 2.0 1.6 Total revenue 100.0 100.0 100.0 Cost of goods sold(1) 109.0 86.6 80.0 Gross profit (loss) (9.0)13.4 20.0 Operating expenses: Sales and marketing expenses(2) 44.6 14.5 9.4 General and administrative expenses(2) 29.6 23.6 11.8 Amortization of goodwill 0.9 7.6 — Amortization of stock-based compensation — 1.6 3.2 Total operating expenses 75.1 47.3 24.4 Operating loss (84.1)(33.9)(4.4)Interest income 0.9 1.2 0.4 Interest expense (0.3)(1.8)(0.5)Other income (expense), net (0.1)0.1 (0.5) Net loss (83.6)%(34.4)%(5.0)% (1) Amounts include stock based compensation of —%0.2%0.4% (2) Amounts exclude stock based compensation as follows: Sales and marketing expenses —%0.0%0.1% General and administrative expenses — 1.6 3.1 —%1.6%3.2% Comparison of Years Ended December 31, 2001 and 2002Revenue Total revenue grew from $40.0 million in 2001, to $91.8 million in 2002, representing growth of 129%. During this same period, direct revenueincreased from $35.2 million to $77.9 million or a 121% growth, and commission revenue grew from $4.0 million to $12.4 million representinggrowth of 212%. Warehouse revenue was $795,000 in 2001 and $1.5 million in 2002, representing growth of 84%. The increase in total revenuewas due primarily to an increase in the number of both direct and commission orders and in the average order size. This increase was also a resultof the growth of our B2C business due to increased marketing efforts and increased sales to other businesses, including Safeway, Inc. Theincrease in warehouse revenue from 2001 to 2002 was due primarily to an establishment of a permanent location for our warehouse store at ourwarehouse facility in July of 2002. For the warehouse sale in 2001, we liquidated part of a large inventory purchase from Toytime.com duringJanuary of that year. For the warehouse sale in 2002, we liquidated the remnants of the Gear.com inventory that occurred during the latter end ofthe first quarter and the first part of the second quarter of 2002. The gross merchandise sales of goods sold directly by us and on behalf of thirdparties were $69.3 million in 2001 and $154.5 million in 2002, an increase of 123%. Cost of Goods Sold Cost of goods sold increased in absolute dollars from $34.6 million to $73.4 million in 2002. This represents a decrease, as a percent of totalrevenue, from 87% in 2001 to 80% in 2002. The decrease in cost of goods sold as a percentage of total revenue in 2002 compared to 2001 wasprimarily a result of economies of scale achieved through an increased number of sales transactions and efficiencies in operations. Theseefficiencies include, but are not limited to, efficiencies in the actual costs paid to suppliers for goods, freight and handling costs, the costs ofcustomer service and returns. The decrease is also attributable to an increase in commission revenue as a percentage of total revenue (from 10%in 2001 to 13% in 2002), as commission revenue has higher gross margins than direct revenue. Cost of goods sold also includes $78,000 and$373,000 of stock-based compensation for the years ended December 31, 2001 and 2002, respectively.Operating Expenses Sales and marketing. Sales and marketing expenses increased on an absolute dollar basis from $5.8 million in 2001, to $8.7 million in 2002primarily as a result of our increased online marketing expenditures, including fixed payment arrangements in connection with online marketingrelationships. However, this represents a decrease as a percent of total revenue from 15% to 9%. The decrease in marketing costs as apercentage of total revenue as compared to 2001 reflects an effort by our management to focus advertising expenditures on campaigns that itbelieves are the most cost-effective to increase net sales, such as targeted online advertising, as well as negotiating reduced rates charged to usfor online marketing. General and administrative. General and administrative expenses increased from $9.4 million in 2001, to $10.8 million in 2002 representing24% and 12% of total revenue, respectively. The increase in absolute dollars was due primarily to new business development and the staffingnecessary to manage and support our growth. General and administrative personnel increased from 65 employees at the end of 2001, to 84employees at the end of 2002. The decrease in general and administrative expense as a percentage of total revenue was a result of economies ofscale achieved through increased sales volume and the allocation of general and administrative expenses over a substantially larger revenuebase. Amortization of goodwill. Effective January 2002, we adopted SFAS No. 142, which requires that goodwill no longer be amortized. Hence,we did not record any goodwill amortization during fiscal year 2002. During 2001, $3.1 million was recorded as amortization of goodwill for the fiscalyear ended December 31, 2001. Goodwill resulted from the acquisition of Gear.com in November 2000. Amortization of stock-based compensation. Amortization of stock-based compensation was approximately $649,000 and $2.9 million in2001 and 2002, respectively. We attribute this increase primarily to amortization of non-cash deferred stock-based compensation recognizedrelating to options grants during the respective periods. Interest income, interest expense and other income (expense). Interest income was $461,000 in 2001 compared to $403,000 in 2002.Interest expense decreased from $729,000 in 2001 to $465,000 in 2002, primarily as a result of the reduction in notes payable. Other income(expense) changed from income of $29,000 in 2001 to expense of $444,000 primarily because the company paid $439,000 of selling costs onbehalf of the selling shareholder as part of the initial public offering. Income taxes. We incurred net operating losses in 2001 and 2002, and consequently paid insignificant amounts of federal, state andforeign income taxes. As of December 31, 2002, we had $51.3 million of net operating loss carryforwards, of which $14.4 million is subject tolimitation. These net operating loss carryforwards will begin to expire in 2019. Comparison of Years Ended December 31, 2000 and 2001Revenue Total revenue grew from $25.5 million in 2000, to $40.0 million in 2001, representing growth of 57%. During this same period, direct revenueincreased from $21.8 million to $35.2 million or a 61% growth, and commission revenue grew from $867,000 to $4.0 million representing growth of361%. Warehouse revenue was $2.9 million in 2000 and $795,000 in 2001, resulting from a warehouse sale we held from November 2000 toJanuary 2001. The decrease in warehouse revenue from 2000 to 2001 was due to the fact that two months of the warehouse sale occurred in 2000compared to only one month during 2001. We initiated a second warehouse sale in February 2002, primarily to liquidate residual products from ouracquisition of Gear.com. The increase in total revenue was due primarily to an increase in the number of both direct and commission orders and inthe average order size. Also, since we began making commission sales in May 2000, there are four additional months of commission revenue in2001 compared to 2000. The gross merchandise sales of goods sold directly by us and on behalf of third parties were $36.1 million in 2000 and$69.3 million in 2001, an increase of 92%.Cost of Goods Sold Cost of goods sold increased in absolute dollars from $27.8 million, or 109% of total revenue in 2000, to $34.6 million, or 87% of totalrevenue in 2001. The decrease in cost of goods sold as a percentage of total revenue in 2001 compared to 2000 was a result of economies ofscale achieved through an increased number of sales transactions and efficiencies in operations. These efficiencies include, but are not limited to,efficiencies in the actual costs paid to suppliers for goods, freight and handling costs, the costs of customer service and returns. The decrease isalso attributable to an increase in commission revenue as a percentage of total revenue (from 3% in 2000 to 10% in 2001), as commissionrevenue has higher gross margins than direct revenue. In 2001, cost of goods sold also includes $78,000 of stock-based compensation.Operating Expenses Sales and marketing. Sales and marketing expenses decreased from $11.4 million in 2000, to $5.8 million in 2001. The decrease inmarketing costs in both absolute dollars and as a percentage of total revenue as compared to 2000 was due to more effective and targetedmarketing spending, reduced off-line spending and a decrease in online advertising rates. Sales and marketing expenses were 45% and 15% oftotal revenue for 2000 and 2001, respectively. General and administrative. General and administrative expenses increased from $7.6 million in 2000, to $9.4 million in 2001 representing30% and 24% of total revenue, respectively. The increase in absolute dollars was due primarily to new business development and the staffingnecessary to manage and support our growth. General and administrative personnel increased from 46 employees at the end of 2000, to 65employees at the end of 2001. The decrease in general and administrative expense as a percentage of total revenue was a result of economies ofscale achieved through increased sales volume and the allocation of general and administrative expenses over a substantially larger revenuebase. Amortization of goodwill. Amortization of goodwill increased from $226,000, in 2000, to $3.1 million in 2001. This increase was due to a fullyear of amortization in 2001, compared to just one month's amortization in 2000. From November 28, 2000, the date of the Gear.com acquisition,to December 2001, $3.3 million of the total goodwill of $6.1 million was amortized. Effective January 2002, under Statement of FinancialAccounting Standards (SFAS) No. 142, the remaining goodwill will no longer be amortized but will be evaluated periodically for impairment.Other Expenses Income taxes. We incurred net operating losses in 2000 and 2001, and consequently paid insignificant amounts of federal, state andforeign income taxes. As of December 31, 2001, we had $54.4 million of net operating loss carryforwards, of which $18.2 million is subject tolimitation. These net operating loss carryforwards will begin to expire in 2019.Quarterly Results of Operations The following tables set forth our unaudited quarterly results of operations data for the eight most recent quarters for the period endedDecember 31, 2002, as well as such data expressed as a percentage of our total revenue for the periods presented. The information in the tablebelow should be read in conjunction with the Consolidated Financial Statements and the Notes thereto included elsewhere in this Form 10-K. Wehave prepared this information on the same basis as the Consolidated Financial Statements and the information includes all adjustments,consisting only of normal recurring adjustments, that we consider necessary for a fair statement of our financial position and operating results forthe quarters presented. Our quarterly operating results have varied substantially in the past and may vary substantially in the future. You shouldnot draw any conclusions about our future results from the results of operations for any particular quarter. Three Months Ended Mar. 31,2001 June 30,2001 Sept. 30,2001 Dec. 31,2001 Mar. 31,2002 June 30,2002 Sept. 30,2002 Dec. 31,2002 (in thousands, except per share data) Consolidated Statement of Operations Data: Direct revenue $8,282 $6,709 $7,860 $12,392 $10,029 $11,853 $20,759 $35,302 Commission revenue 501 698 884 1,882 1,659 2,230 2,857 5,633 Warehouse revenue 795 — — — 379 297 192 594 Total revenue 9,578 7,407 8,744 14,274 12,067 14,380 23,808 41,529 Cost of goods sold(1) 8,549 6,658 7,744 11,689 9,990 11,831 19,238 32,382 Gross profit 1,029 749 1,000 2,585 2,077 2,549 4,570 9,147 Operating expenses: Sales and marketing expenses(2) 1,413 1,710 1,230 1,431 1,219 1,313 2,083 4,054 General and administrative expenses(2) 2,128 2,170 2,402 2,741 2,802 2,195 2,372 3,456 Amortization of goodwill 774 764 759 759 — — — — Amortization of stock-based compensation 67 113 145 324 846 806 674 577 Total operating expenses 4,382 4,757 4,536 5,255 4,867 4,314 5,129 8,087 Operating income (loss) (3,353) (4,008) (3,536) (2,670) (2,790) (1,765) (559) 1,060 Interest income 72 315 26 48 22 49 229 103 Interest expense (62) (104) (278) (285) (240) (208) (7) (10)Other income (expense), net 7 14 (2) 10 1 (442) 63 (66) Net income (loss) (3,336) (3,783) (3,790) (2,897) (3,007) (2,366) (274) 1,087 Deemed dividend related to redeemable common stock (100) (101) (101) (102) (111) (106) (97) (92)Deemed dividend related to beneficial conversion feature ofpreferred stock — — — — (6,607) — — — Net income (loss) attributable to common shares $(3,436)$(3,884)$(3,891)$(2,999)$(9,725)$(2,472)$(371)$995 Net income (loss) per common share -basic $(0.32)$(0.35)$(0.35)$(0.27)$(0.87)$(0.20)$(0.03)$0.07 -diluted $(0.32)$(0.35)$(0.35)$(0.27)$(0.87)$(0.20)$(0.03)$0.06 Weighted average common shares outstanding -basic 10,596 11,036 11,172 11,178 11,171 12,280 14,447 14,486  -diluted 10,596 11,036 11,172 11,178 11,171 12,280 14,447 15,696 (1) Amounts include stock based compensation of $5 $15 $19 $39 $102 $96 $93 $82 (2) Amounts exclude stock-based compensation as follows: Sales and marketing expenses $1 $3 $3 $7 $22 $21 $21 $19 General and administrative expenses 66 110 142 317 824 785 653 558 $67 $113 $145 $324 $846 $806 $674 $577 Three Months Ended Mar. 31,2001 June 30,2001 Sept. 30,2001 Dec. 31,2001 Mar. 31,2002 June 30,2002 Sept. 30,2002 Dec. 31,2002Additional Operating Data(1): Gross merchandise sales (in thousands)(2) $15,889 $12,899 $15,634 $24,925 $21,989 $26,505 $38,772 $67,217Number of orders(3) 151,039 111,520 131,237 222,522 177,339 212,383 290,649 578,839Number of new B2C customers(4) 98,889 67,981 81,331 136,744 104,989 117,672 163,691 347,578Average customer acquisition cost(5) $14.29 $25.15 $15.12 $10.46 $8.68 $9.68 $11.64 $11.20(1)The additional operating data sets forth certain operating data relating to our business for the eight most recent quarters for the period ended December 31, 2002. While webelieve that the information in the table above facilitates an understanding of our business and results of operations for the periods presented, such information is not inaccordance with generally accepted accounting principles and should be read in conjunction with the quarterly results of operations data set forth above. We believe that grossmerchandise sales is a metric widely used in our industry and by making this metric available to investors, we believe investors are able to compare our performance againstothers in our industry. We believe that investors may use the average customer acquisition cost metric to determine how efficiently we are able to achieve growth, if any. Again,we believe this metric is widely used in our industry, and providing these values to investors enables them to make more meaningful comparisons. (2)Gross merchandise sales represents the gross sales price of all sales transactions, including those for which we only record a commission under generally accepted accountingprinciples, and therefore differs from GAAP revenue. The following table reconciles total revenue to gross merchandise sales (in thousands): Three Months Ended Mar. 31,2001 June 30,2001 Sept. 30,2001 Dec. 31,2001 Mar. 31,2002 June 30,2002 Sept. 30,2002 Dec. 31,2002 Total revenue $9,578 $7,407 $8,744 $14,274 $12,067 $14,380 $23,808 $41,529 Add: Obligations payable to third parties upon sale ofthird-party merchandise 3,252 3,536 4,300 7,392 7,031 9,474 12,488 21,969 Add: Sales returns and discounts 3,059 1,956 2,590 3,259 2,891 2,651 2,476 3,719 Gross merchandise sales $15,889 $12,899 $15,634 $24,925 $21,989 $26,505 $38,772 $67,217 (3)Number of orders represents the number of individual orders for merchandise through our Websites excluding B2B orders. (4)Number of new B2C customers represents the number of valid new customer accounts. To establish a valid customer account, a person must provide us with the followinginformation and purchase merchandise on our B2C Website: •a unique email address; •a unique password; and •a verified credit card account number.(5)Average customer acquisition cost represents total sales and marketing expense excluding B2B sales force compensation (including salary, bonus, commission and benefitscosts) divided by the number of new customers for the period presented. Three Months Ended Mar. 31,2001 June 30,2001 Sept. 30,2001 Dec. 31,2001 Mar. 31,2002 June 30,2002 Sept. 30,2002 Dec. 31,2002 (as a percentage of total revenue) Direct revenue 86.5%90.6%89.9%86.8%83.2%82.4%87.2%85.0%Commission revenue 5.2 9.4 10.1 13.2 13.7 15.5 12.0 13.6 Warehouse revenue 8.3 — — — 3.1 2.1 0.8 1.4 Total revenue 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 Cost of goods sold(1) 89.3 89.9 88.6 81.9 82.8 82.3 80.8 78.0 Gross profit 10.7 10.1 11.4 18.1 17.2 17.7 19.2 22.0 Operating expenses: Sales and marketing expenses(2) 14.8 23.1 14.1 10.0 10.1 9.1 8.7 9.8 General and administrative expenses(2) 22.1 29.3 27.5 19.3 23.2 15.3 10.0 8.3 Amortization of goodwill 8.1 10.3 8.7 5.3 — — — — Amortization of stock-based compensation 0.7 1.5 1.6 2.2 7.0 5.6 2.8 1.4 Total operating expenses 45.7 64.2 51.9 36.8 40.3 30.0 21.5 19.5 Operating income (loss) (35.0)(54.1)(40.5)(18.7)(23.1)(12.3)(2.3)2.5 Interest income 0.8 4.3 0.3 0.3 0.2 0.3 0.9 0.2 Interest expense (0.6)(1.4)(3.2)(2.0)(2.0)(1.4)0.0 0.0 Other income (expense), net 0.1 0.2 (0.0)0.1 0.0 (3.1)0.2 (0.2) Net income (loss) (34.7)%(51.0)%(43.4)%(20.3)%(24.9)%(16.5)%(1.2)%2.5% (1) Amounts include stock-based compensation of 0.1%0.2%0.2%0.3%0.8%0.7%0.4%0.2% (2) Amounts exclude stock-based compensation as follows: Sales and marketing expenses 0.0%0.0%0.0%0.0%0.2%0.1%0.1%0.1% General and administrative expenses 0.7 1.5 1.6 2.2 6.8 5.5 2.7 1.3 0.7%1.5%1.6%2.2%7.0%5.6%2.8%1.4% Our direct revenue and commission revenue have increased in every quarter on a year-over-year basis. The general increase in total revenueis due to the expansion of our customer base as we attracted more visitors to our Websites, as well as repeat purchases from these customers.We have experienced significant seasonality in our business, reflecting a combination of seasonal fluctuations in Internet usage and traditionalretail seasonality patterns. Internet usage and the rate of Internet growth may be expected to decline during the summer. Further, sales in thetraditional retail industry are significantly higher in the fourth calendar quarter of each year than in the preceding three quarters. Commissionrevenue increased during the past several quarters due to the implementation and expansion of our commission program. We initiated a warehousesale in the first quarter of 2002 to liquidate the remaining inventory from the Gear.com acquisition. Current warehouse revenue is received fromsales in our warehouse store. Cost of goods sold as a percentage of total revenue has generally decreased during the eight quarters ended December 31, 2002, from 89%of total revenue during the first quarter of 2001 to 78% of total revenue during the fourth quarter of 2002. Additionally, cost of goods sold as apercentage of total revenue for each quarter during 2002 was less than each corresponding period in the prior year. This improvement is a result ofefficiencies in the cost paid to suppliers for products and the economies of scale resulting from the increased number of sales transactions as wellas efficiencies in operations. Total operating expenses as a percentage of total revenue have decreased on a year-over-year basis each quarter during 2002 as comparedto 2001 as a result of economies of scale achieved through increased sales volume. In the near future, we expect to continue to devotesubstantial resources to the expansion of our sales and marketing efforts, and expect that total operating expenses may increase in absolutedollars in future periods. These expenses as a percentage of total revenue will vary depending on the level of revenue obtained. Due to the foregoing factors, in one or more future quarters our operating results may fall below the expectations of securities analysts andinvestors. In such an event, the trading price of our common stock would likely be materially adversely affected.Effect of Recent Accounting Pronouncements Effective January 1, 2002, we adopted Statement of Financial Accounting Standards ("SFAS") No. 142 "Goodwill and Other IntangibleAssets". SFAS 142 applies to all goodwill and identified intangible assets acquired in a business combination. Under this standard, all goodwill andlong-lived intangible assets, including those acquired before initial application of the standard will not be amortized, but will be tested forimpairment at least annually. Accordingly, we ceased amortization of goodwill associated with our acquisition of Gear.com in January 2002. Weevaluated the $2.8 million of unamortized goodwill during 2002, and determined that no impairment charge should be recorded. We adopted SFAS No. 144, "Accounting for the Impairment or Disposal of Long-Lived Assets". SFAS No. 144 supersedes SFAS No. 121and requires that one accounting model be used for long-lived assets to be disposed of by sale, whether previously held and used or newlyacquired, and broadens the presentation of discontinued operations to include more disposal transactions. The adoption of this standard did nothave a significant effect on our financial statements. The Financial Accounting Standards Board issued SFAS No. 145, "Rescission of FASB Statements No. 4, 44 and 64, Amendment of FASBStatement No.13, and Technical Corrections." Among other things, SFAS No. 145 eliminates the requirement that gains and losses from theextinguishment of debt be classified as extraordinary items. SFAS No. 145 is effective for fiscal years beginning after May 15, 2002, with earlyadoption permitted. We do not expect the adoption of this standard to have a significant impact on our financial statements. The Financial Accounting Standards Board issued SFAS No. 146, "Accounting for Costs Associated with Exit or Disposal Activities". SFASNo. 146 addresses significant issues relating to the recognition, measurement, and reporting of costs associated with exit and disposal activities,including restructuring activities, and nullifies the guidance in Emerging Issues Task Force Issue No. 94-3, "Liability Recognition for CertainEmployee Termination Benefits and Other Costs to Exit an Activity (including Certain Costs Incurred in a Restructuring)." SFAS No. 146 iseffective for exit or disposal activities initiated after December 31, 2002, with earlier application encouraged. We do not expect the adoption of thisstandard to have a significant impact on our financial statements. The Financial Accounting Standards Board issued SFAS No. 148, "Accounting for Stock-Based Compensation—Transition and Disclosure,an amendment of FASB Statement No. 123." SFAS No. 148 amends SFAS No. 123 to provide alternative methods of transition for an entity thatvoluntarily changes to the fair value based method of accounting for stock-based employee compensation. SFAS No. 148 also amends thedisclosure provisions of SFAS No. 123 to require prominent disclosure about the effects on reported net income of an entity's accounting policydecisions with respect to stock-based employee compensation. We have adopted the disclosure provisions of this statement as of December 31,2002.Liquidity and Capital Resources Prior to our initial public offering, we financed our activities primarily through a series of private sales of equity securities (which includewarrants to purchase our common stock) totaling $43.0 million, promissory notes, lines of credit with related parties and capital equipment leases.During the second quarter of 2002, we closed our initial public offering pursuant to which we received approximately $26.1 million in cash, net ofunderwriting discounts, commissions, and other related expenses. Our cash and cash equivalents balance was $3.7 million and $11.1 million atDecember 31, 2001, and December 31, 2002, respectively. At December 31, 2002, we also had marketable securities of $21.6 million. OnFebruary 18, 2003, we closed a follow-on public offering pursuant to which we received approximately $24.1 million in cash, net of underwritingdiscounts, commissions and other related expenses. Our operating activities resulted in net cash outflows of $22.4 million and $10.5 million for the years ended December 31, 2000 and 2001,respectively, and net cash inflows of $2.5 million for the year ended December 31, 2002. Uses of cash during the year ended December 31, 2000were principally for net losses, as well as changes in accounts receivable, inventory and accounts payable. Uses of cash for the year endedDecember 31, 2001 were principally for net losses, offset by depreciation and amortization, and changes in inventory, prepaid expenses, accountspayable and accrued liabilities. Net cash inflows from our operating activities in 2002 resulted from increases in our accounts payables and ouraccrued liabilities which were offset by the funding of our normal operations, including net losses, changes in accounts receivable, inventories andprepaid assets. Our investing activities resulted in net cash inflows of $236,000 for the year ended December 31, 2000, that resulted from $3.5 millionreceived in the Gear.com acquisition, offset by $3.3 million in capital asset expenditures. Investing activities for the year ended December 31,2001 resulted in net cash outflows of $1.7 million for capital and long-term asset expenditures. Investing activities for the year endedDecember 31, 2002 resulted in net cash outflows of $23.3 million, which was largely used to acquire marketable securities and property andequipment. Financing activities provided cash of $27.9 million in the year ended December 31, 2000, primarily related to issuance of common stock forcash of $25.2 million and borrowings of $3.0 million from a bank. For the fiscal year ended December 31, 2001, financing activities provided netcash of $7.5 million principally from the issuance of common stock for cash of $6.3 million and borrowings of $4.5 million from a related party,offset by a $3.0 million repayment of a note payable. For the fiscal year ended December 31, 2002, financing activities provided cash of$28.2 million largely from the issuance of our common stock in our initial public offering and the issuance of our Series A redeemable, convertible,preferred stock, and borrowings from a related party of $1.2 million. This was offset by $5.7 million of repayments of notes payable to relatedparties. On March 4, 2002, we sold 958,612 shares of our Series A redeemable, convertible, preferred stock at $6.89 per share for $6.6 million, net ofissuance costs. As the fair value of the common stock received upon conversion of the preferred stock was greater than the conversion price ofthe preferred stock at the date the preferred stock was issued, a beneficial conversion feature resulted in a non-cash charge of approximately$6.6 million recorded in the first quarter of 2002. This non-cash charge was recorded as a deemed dividend, of which $3.7 million was attributableto shares sold to the following related parties; John J. Byrne Jr., the father of Patrick M. Byrne; Contex Limited, an entity controlled by MarkByrne, a brother of Patrick M. Byrne; Haverford Internet LLC, an entity controlled by Patrick M. Byrne; The Gordon S. Macklin Family Trust, atrust of a director of Overstock; and Rope Ferry Associates, Ltd., an entity owned by John J. Byrne III and Dorothy M. Byrne, the brother andmother of Patrick M. Byrne. The remaining purchasers of our Series A preferred stock were unrelated parties that are friends and acquaintances ofour officers and directors. On June 4, 2002, we closed our initial public offering, pursuant to which we sold approximately 2.2 million shares of our common stock, anda selling shareholder sold 845,000 shares of our common stock at a price of $13.00 per share. The offering resulted in proceeds to us ofapproximately $24.9 million, net of $2.0 million of issuance costs. As part of the offering, we granted the underwriter the right to purchase up to450,000 additional shares within thirty days after the offering to cover over-allotments. On June 27, 2002, the underwriter purchased an additional101,000 shares of stock for approximately $1.3 million. At the closing of the offering, all issued and outstanding shares of Series A preferred stockwere automatically converted into common stock on a one-to-one basis. On June 7, 2002, we used approximately $3.0 million of the net proceeds of our initial public offering to repay, in full, all outstandingindebtedness under a line of credit with High Meadows Finance L.C., which matured on June 1, 2002 and bore a per annum interest rate equal to3.5%, plus the rate of interest announced from time to time by Wells Fargo Bank & Company as its "Prime Rate." High Meadows Finance, L.C. isowned by High Plains Investments, LLC, an entity controlled by Patrick M. Byrne, our president and Chief Executive Officer; John J. Byrne Jr.,the father of Patrick M. Byrne; and Cirque Properties, Inc., an entity owned by John J. Byrne, III, the brother of Patrick M. Byrne. On February 18, 2003, we closed a follow-on public offering pursuant to which we sold approximately 1.5 million shares of our common stockat a price of $15.00 per share. The offering resulted in proceeds to us of approximately $20.9 million in cash, net of $1.7 million of issuance costs.As part of the offering, we granted the underwriter the right to purchase up to 225,000 additional shares within thirty days after the offering to coverover-allotments. On February 18, 2003, the underwriter purchased the 225,000 additional shares for approximately $3.2 million. The following tables summarize our contractual obligations and other commercial commitments as of December 31, 2002, and the effectsuch obligations and commitments are expected to have on our liquidity and cash flows in future periods. Payments Due by Period(in thousands)Contractual Obligations Total Less than1 year 1-3 years 4-5 years After 5yearsCapital lease obligations $182 $124 $58 $— $—Operating leases 4,440 1,452 2,944 44 — Total contractual cash obligations $4,622 $1,576 $3,002 $44 $— Amount of Commitment Expiration Per Period(in thousands)Other Contractual Commitments TotalAmountsCommitted Less than1 year 1-3 years 4-5 years Over 5yearsRedeemable common stock $4,363 $1,572 $2,791 $— $— The estimated amount of redeemable common stock is based solely on the statute of limitations of the various states in which stockholdersmay have rescission rights and may not reflect the actual results. We do not have any unconditional purchase obligations, other long-termobligations, standby letters of credit, guarantees, standby repurchase obligations or other commercial commitments. In July 2001, Patrick M. Byrne, our President and Chief Executive Officer, who is also a significant beneficial owner of our stock, agreed topersonally guarantee our merchant account with a bank. The bank agreed to accept this personal guarantee in lieu of a demand deposit of$1,000,000 with the bank. If Dr. Byrne were to revoke his guarantee, we may be required to post a demand deposit with the bank. We believe that the cash currently on hand will be sufficient to continue operations through 2003. While we anticipate that, beyond the nexttwelve months, our cash flows from operations will be sufficient to fund our operational requirements, we may require additional financing.However, there can be no assurance that if additional financing is necessary it will be available, or, if available, that such financing can beobtained on satisfactory terms. However, failure to generate sufficient revenues or raise additional capital could have a material adverse effect onour ability to continue as a going concern and to achieve our intended business objectives. A portion of our cash may be used to acquire or invest in complementary businesses or products or to obtain the right to use complementarytechnologies. From time to time, in the ordinary course of business, we may evaluate potential acquisitions of businesses, products ortechnologies. We have no current plans, agreements or commitments, and are not currently engaged in any negotiations with respect to any suchtransaction. In addition, on February 18, 2003, we closed a follow-on public offering pursuant to which we received approximately $24.1 million in cash,net of underwriting discounts, commissions, and other related expenses. ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK We do not use derivative financial instruments in our investment portfolio and have no foreign exchange contracts. Our financial instrumentsconsist of cash and cash equivalents, marketable securities, trade accounts and contracts receivable, accounts payable and long-termobligations. We consider investments in highly-liquid instruments purchased with a remaining maturity of 90 days or less at the date of purchase tobe cash equivalents. Our exposure to market risk for changes in interest rates relates primarily to our short-term investments and short-termobligations; thus, fluctuations in interest rates would not have a material impact on the fair value of these securities. At December 31, 2002, we had $11.1 million in cash and cash equivalents and $21.6 million in marketable securities. A hypothetical 10%increase or decrease in interest rates would not have a material impact on our earnings or loss, or the fair market value or cash flows of theseinstruments. ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA The financial statements and supplementary data required by this item are included in Part IV, Item 15 of this Form 10-K and are presentedbeginning on page F-1. ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE None. PART III ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT The information required by this item with respect to identification of directors and officers is incorporated by reference from Overstock'sdefinitive Proxy Statement ("Proxy Statement") for its Annual Meeting of Stockholders to be held on April 29, 2003 under the captions "The Board"and "Executive Officers," respectively. The information required by this item with respect to the information required under Item 405 of Regulation S-K is incorporated by referencefrom the Proxy Statement under the caption "Section 16(a) Beneficial Ownership Reporting Compliance." ITEM 11. EXECUTIVE COMPENSATION The information required by this Item is incorporated by reference from the Proxy Statement under the caption "Executive Compensation." ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT The information required under this Item is incorporated by reference from the Proxy Statement under the caption "Security Ownership ofManagement and Principal Stockholders." The following table provides information as of December 31, 2002 with respect to shares of our common stock that may be issued under ourexisting equity compensation plans. Equity Compensation Plan Information Plan category Number of securitiesto be issued uponexercise ofoutstanding options,warrants and rights Weighted averageexercise price ofoutstanding options,warrants and rights Number of securitiesremaining availablefor future issuanceEquity compensation plans approved by securityholders 2,533,930 $5.48 890,469Equity compensation plans not approved bysecurity holders — — —Total 2,533,930 $5.48 890,469 ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS The information required under this Item is incorporated by reference from the Proxy Statement under the captions "Certain Relationships andRelated Transactions" and "Compensation Committee Interlocks and Insider Participation." ITEM 14. CONTROLS AND PROCEDURES Based on their evaluation of the Company's disclosure controls and procedures as of a date within 90 days of the filing of this Report, theChief Executive Officer and Chief Financial Officer have concluded that such controls and procedures are effective. There were no significantchanges in the Company's internal controls or in other factors that could significantly affect such controls subsequent to the date of theirevaluation. PART IV ITEM 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K (a)1. Financial StatementsINDEX TO CONSOLIDATED FINANCIAL STATEMENTS PageReport of Independent Accountants F-2Consolidated Balance Sheets F-3Consolidated Statements of Operations F-4Consolidated Statement of Stockholders' Equity and Comprehensive Income F-5Consolidated Statements of Cash Flows F-6Notes to Consolidated Financial Statements F-7Schedule II Valuation and Qualifying Accounts F-27 2. Financial Statement Schedules Schedule II Valuation and Qualifying Accounts listed in (a)(1) above is included herein by reference. Schedules other than those listed abovehave been omitted as they are either not required, not applicable, or the information has otherwise been shown in the consolidated financialstatements or notes thereto. 3. Exhibits The exhibits listed below are filed as part of, or incorporated by reference into, this Form 10-K.Exhibit Number Description of Document3.1(a) Amended and Restated Certificate of Incorporation of the Registrant currently in effect.3.2(a) Amended and Restated Bylaws of the Registrant currently in effect.4.1(b) Form of specimen certificate for Overstock.com, Inc.'s common stock.4.2(b) Investor Rights Agreement, dated March 4, 2002.10.1(b) Form of Indemnification Agreement between Overstock.com, Inc. and each of its directors andofficers.10.2(b) Amended and Restated 1999 Stock Option Plan and form of agreements thereunder.10.3(b) 2001 Stock Purchase Plan and form of agreements thereunder.10.4(b) Gear.com, Inc. Restated 1998 Stock Option Plan and form of agreements thereunder.10.5(b) 2002 Stock Option Plan, as amended, and form of agreements thereunder.10.6(b) Agreement and Plan of Merger dated November 3, 2000 by and between Overstock.com, Inc.and Gear.com, Inc.10.7(b) Form of Guaranty of Credit agreement entered into by John J. Byrne, John J. Byrne III,Patrick M. Byrne, J. Gregory Hale, and Cirque Property LC in connection with the NorwichAssociates, LC $7.0 million line of credit established on September 17, 2001. 10.8(b) Lease Agreement dated January 23, 2002 between Overstock.com, Inc. and Holladay BuildingEast L.L.C.10.9(b) Lease Agreement dated November 27, 2001 between Overstock.com and Holladay BuildingEast L.L.C.10.10(b) First Lease Extension Agreement dated January 25, 2002 by and betweenOverstock.com, Inc. and Holladay Building East L.L.C.10.11(b) Lease Agreement, as amended, between 2855 E. Cottonwood Parkway, L.C., andDiscountsdirect, dated December 21, 1998.10.12(b) Lease Agreement by and between Overstock.com, Inc. and Marvin L. Oates Trust datedMarch 15, 2000.10.13(b) Severance Package Agreement with Douglas Greene dated June 17, 1999.10.14(b) Intellectual Property Assignment Agreement with Douglas Greene dated February 28, 2002.10.15(b)* Strategic Alliance and Product Sales Agreement dated February 26, 2002 betweenOverstock.com, Inc. and Safeway, Inc.10.16(b) Irrevocable Letter of Credit dated August 24, 2001 from Wells Fargo Bank, N.A. for theaccount of Patrick M. Byrne in favor of Wells Fargo Merchant Services, LLC.10.17(b) Lease Termination Agreement dated March 27, 2002 by and between Overstock.com, Inc. and2855 E. Cottonwood Parkway, L.C.10.18(b) Amendment No. 1, dated April 29, 2002 to Intellectual Property Assignment Agreement datedFebruary 28, 2002 by and between Overstock.com, Inc. and Douglas Greene.10.19(b) Registration and Expenses Agreement dated May 3, 2002 among Overstock.com, Inc. andAmazon.com NV Investment Holdings, Inc.10.20(b) Form of Warrant to purchase Overstock.com, Inc. common stock10.21(b) Form of Series A Preferred Stock Purchase Agreement dated March 4, 2002 amongOverstock.com, Inc., The Gordon S. Macklin Family Trust, Haverford Internet, LLC, John J.Byrne Jr., and twelve other purchasers of Series A Preferred Stock.10.22(c) Lease Amendment #1 by and between Overstock.com, Inc. and Marvin L. Oates Trust, datedAugust 28, 2000.10.23(c) Commencement of Lease Amendment #1 by and between Overstock.com, Inc. and Marvin L.Oates Trust, dated October 25, 2000.10.24(c) Lease Amendment #2 by and between Overstock.com, Inc. and Marvin L. Oates Trust, datedNovember 12, 2001.10.25(c) Lease Amendment #3 by and between Overstock.com, Inc. and Marvin L. Oates Trust, datedJuly 23, 2002.10.26(c) Lease Amendment #4 by and between Overstock.com, Inc. and Marvin L. Oates Trust, datedAugust 19, 2002.10.27(c) Lease Amendment #5 by and between Overstock.com, Inc. and Marvin L. Oates Trust, datedOctober 11, 2002. 10.28(c) Lease Amendment #6 by and between Overstock.com, Inc. and Marvin L. Oates Trust, datedDecember 23, 2002.10.29(c) Old Mill Corporate Center First Amendment to the Lease Agreement by and betweenOverstock.com, Inc. and Holladay Building East L.L.C., dated September 1, 2002.10.30(c) Letter Agreement by and between Overstock.com, Inc. and James Hyde, dated May 30, 2001.23.1 Consent of Independent Accountants24.1 Power of Attorney (see Page 46)99.1 Certification of Chief Executive Officer and Chief Financial Officer*We obtained confidential treatment from the Commission with respect to certain portions of this exhibit. A complete version of this exhibithas been filed separately with the Commission. (a)Incorporated by reference to exhibits of the same number filed with our Form 10-Q (File No. 000-49799), filed on August 13, 2002. (b)Incorporated by reference to exhibits of the same number filed with our Registration Statement on Form S-1 (File No. 333-83728), whichbecame effective on May, 29, 2002. (c)Incorporated by reference to exhibits of the same number filed with our Registration Statement on Form S-1 (File No. 333-102763), whichbecame effective on February 12, 2003. (b)Reports on Form 8-K. During the last quarter of 2002, we filed a Report on Form 8-K on October 25, 2002 (Items 5 and 9), announcing changes to our Boardcomposition. SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Act of 1934, the registrant has duly caused this report to be signed onits behalf by the undersigned, thereunto duly authorized, on February 21, 2003. OVERSTOCK.COM, INC. By: /s/ PATRICK M. BYRNE Patrick M. ByrneChairman and Chief Executive Officer POWER OF ATTORNEY KNOW ALL PERSONS BY THESE PRESENTS, that each person whose signature appears below constitutes and appoints Patrick M. Byrneand Jason C. Lindsey, his or her attorneys-in-fact, each with the power of substitution, for him or her in any and all capacities, to sign anyamendments to this Annual Report on Form 10-K, and to file the same, with exhibits thereto and other documents in connection therewith, with theSecurities and Exchange Commission, hereby ratifying and conforming all that said attorney-in-fact, or his or their substitute or substitutes, maydo or cause to be done by virtue hereof. Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf ofthe registrant and in the capacities and on the dates indicated.Signature Title Date /s/ PATRICK M. BYRNE Patrick M. Byrne President, Chief Executive Officer and Chairman ofthe Board (Principal Executive Officer) February 21, 2003/s/ JASON C. LINDSEY Jason C. Lindsey Chief Financial Officer (Principal Financial Officer andPrincipal Accounting Officer) February 21, 2003/s/ GORDON S. MACKLIN Gordon S. Macklin Director February 21, 2003/s/ ALLISON H. ABRAHAM Allison H. Abraham Director February 21, 2003/s/ JOHN A. FISHER John A. Fisher Director February 21, 2003 CERTIFICATIONS I, Patrick M. Byrne, certify that:1.I have reviewed this annual report on Form 10-K of Overstock.com, Inc.; 2.Based on my knowledge, this annual report does not contain any untrue statement of a material fact or omit to state a material factnecessary to make the statements made, in light of the circumstances under which such statements were made, not misleading withrespect to the period covered by this annual report; 3.Based on my knowledge, the financial statements, and other financial information included in this annual report, fairly present in all materialrespects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this annualreport; 4.The registrant's other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (asdefined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and have: (a)designed such disclosure controls and procedures to ensure that material information relating to the registrant, including itsconsolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this annualreport is being prepared; (b)evaluated the effectiveness of the registrant's disclosure controls and procedures as of a date within 90 days prior to the filing dateof this annual report (the "Evaluation Date"); and (c)presented in this annual report our conclusions about the effectiveness of the disclosure controls and procedures based on ourevaluation as of the Evaluation Date;5.The registrant's other certifying officers and I have disclosed, based on our most recent evaluation, to the registrant's auditors and the auditcommittee of registrant's board of directors (or persons performing the equivalent functions): (a)all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant's ability to record,process, summarize and report financial data and have identified for the registrant's auditors any material weaknesses in internalcontrols; and (b)any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant'sinternal controls; and6.The registrant's other certifying officers and I have indicated in this annual report whether there were significant changes in internal controlsor in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including anycorrective actions with regard to significant deficiencies and material weaknesses.Date: February 21, 2003 /s/ PATRICK M. BYRNE Patrick M. ByrneChief Executive Officer CERTIFICATIONS I, Jason C. Lindsey, certify that:1.I have reviewed this annual report on Form 10-K of Overstock.com, Inc.; 2.Based on my knowledge, this annual report does not contain any untrue statement of a material fact or omit to state a material factnecessary to make the statements made, in light of the circumstances under which such statements were made, not misleading withrespect to the period covered by this annual report; 3.Based on my knowledge, the financial statements, and other financial information included in this annual report, fairly present in all materialrespects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this annualreport; 4.The registrant's other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (asdefined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and have: (a)designed such disclosure controls and procedures to ensure that material information relating to the registrant, including itsconsolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this annualreport is being prepared; (b)evaluated the effectiveness of the registrant's disclosure controls and procedures as of a date within 90 days prior to the filing dateof this annual report (the "Evaluation Date"); and (c)presented in this annual report our conclusions about the effectiveness of the disclosure controls and procedures based on ourevaluation as of the Evaluation Date;5.The registrant's other certifying officers and I have disclosed, based on our most recent evaluation, to the registrant's auditors and the auditcommittee of registrant's board of directors (or persons performing the equivalent functions): (a)all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant's ability to record,process, summarize and report financial data and have identified for the registrant's auditors any material weaknesses in internalcontrols; and (b)any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant'sinternal controls; and6.The registrant's other certifying officers and I have indicated in this annual report whether there were significant changes in internal controlsor in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including anycorrective actions with regard to significant deficiencies and material weaknesses.Date: February 21, 2003 /s/ JASON C. LINDSEY Jason C. LindseyChief Financial Officer EXHIBIT INDEX Exhibit Number Description of Document3.1(a) Amended and Restated Certificate of Incorporation of the Registrant currently in effect.3.2(a) Amended and Restated Bylaws of the Registrant currently in effect.4.1(b) Form of specimen certificate for Overstock.com, Inc.'s common stock.4.2(b) Investor Rights Agreement, dated March 4, 2002.10.1(b) Form of Indemnification Agreement between Overstock.com, Inc. and each of its directors andofficers.10.2(b) Amended and Restated 1999 Stock Option Plan and form of agreements thereunder.10.3(b) 2001 Stock Purchase Plan and form of agreements thereunder.10.4(b) Gear.com, Inc. Restated 1998 Stock Option Plan and form of agreements thereunder.10.5(b) 2002 Stock Option Plan, as amended, and form of agreements thereunder.10.6(b) Agreement and Plan of Merger dated November 3, 2000 by and between Overstock.com, Inc.and Gear.com, Inc.10.7(b) Form of Guaranty of Credit agreement entered into by John J. Byrne, John J. Byrne III,Patrick M. Byrne, J. Gregory Hale, and Cirque Property LC in connection with the NorwichAssociates, LC $7.0 million line of credit established on September 17, 2001.10.8(b) Lease Agreement dated January 23, 2002 between Overstock.com, Inc. and Holladay BuildingEast L.L.C.10.9(b) Lease Agreement dated November 27, 2001 between Overstock.com and Holladay BuildingEast L.L.C.10.10(b) First Lease Extension Agreement dated January 25, 2002 by and betweenOverstock.com, Inc. and Holladay Building East L.L.C.10.11(b) Lease Agreement, as amended, between 2855 E. Cottonwood Parkway, L.C., andDiscountsdirect, dated December 21, 1998.10.12(b) Lease Agreement by and between Overstock.com, Inc. and Marvin L. Oates Trust datedMarch 15, 2000.10.13(b) Severance Package Agreement with Douglas Greene dated June 17, 1999.10.14(b) Intellectual Property Assignment Agreement with Douglas Greene dated February 28, 2002.10.15(b)* Strategic Alliance and Product Sales Agreement dated February 26, 2002 betweenOverstock.com, Inc. and Safeway, Inc.10.16(b) Irrevocable Letter of Credit dated August 24, 2001 from Wells Fargo Bank, N.A. for theaccount of Patrick M. Byrne in favor of Wells Fargo Merchant Services, LLC.10.17(b) Lease Termination Agreement dated March 27, 2002 by and between Overstock.com, Inc. and2855 E. Cottonwood Parkway, L.C.10.18(b) Amendment No. 1, dated April 29, 2002 to Intellectual Property Assignment Agreement datedFebruary 28, 2002 by and between Overstock.com, Inc. and Douglas Greene.10.19(b) Registration and Expenses Agreement dated May 3, 2002 among Overstock.com, Inc. andAmazon.com NV Investment Holdings, Inc.10.20(b) Form of Warrant to purchase Overstock.com, Inc. common stock10.21(b) Form of Series A Preferred Stock Purchase Agreement dated March 4, 2002 amongOverstock.com, Inc., The Gordon S. Macklin Family Trust, Haverford Internet, LLC, John J.Byrne Jr., and twelve other purchasers of Series A Preferred Stock.10.22(c) Lease Amendment #1 by and between Overstock.com, Inc. and Marvin L. Oates Trust, datedAugust 28, 2000.10.23(c) Commencement of Lease Amendment #1 by and between Overstock.com, Inc. and Marvin L.Oates Trust, dated October 25, 2000.10.24(c) Lease Amendment #2 by and between Overstock.com, Inc. and Marvin L. Oates Trust, datedNovember 12, 2001.10.25(c) Lease Amendment #3 by and between Overstock.com, Inc. and Marvin L. Oates Trust, datedJuly 23, 2002.10.26(c) Lease Amendment #4 by and between Overstock.com, Inc. and Marvin L. Oates Trust, datedAugust 19, 2002.10.27(c) Lease Amendment #5 by and between Overstock.com, Inc. and Marvin L. Oates Trust, datedOctober 11, 2002.10.28(c) Lease Amendment #6 by and between Overstock.com, Inc. and Marvin L. Oates Trust, datedDecember 23, 2002.10.29(c) Old Mill Corporate Center First Amendment to the Lease Agreement by and betweenOverstock.com, Inc. and Holladay Building East L.L.C., dated September 1, 2002.10.30(c) Letter Agreement by and between Overstock.com, Inc. and James Hyde, dated May 30, 2001.23.1 Consent of Independent Accountants24.1 Power of Attorney (see Page 46)99.1 Certification of Chief Executive Officer and Chief Financial Officer*We obtained confidential treatment from the Commission with respect to certain portions of this exhibit. A complete version of this exhibithas been filed separately with the Commission. (a)Incorporated by reference to exhibits of the same number filed with our Form 10-Q (File No. 000-49799), filed on August 13, 2002. (b)Incorporated by reference to exhibits of the same number filed with our Registration Statement on Form S-1 (File No. 333-83728), whichbecame effective on May, 29, 2002. (c)Incorporated by reference to exhibits of the same number filed with our Registration Statement on Form S-1 (File No. 333-102763), whichbecame effective on February 12, 2003. INDEX TO CONSOLIDATED FINANCIAL STATEMENTS Report of Independent AccountantsConsolidated Balance SheetsConsolidated Statements of OperationsConsolidated Statement of Stockholders' Equity and Comprehensive IncomeConsolidated Statements of Cash FlowsNotes to Consolidated Financial StatementsSchedule II Valuation and Qualifying Accounts Report of Independent Accountants To the Board of Directors andStockholders of Overstock.com, Inc. In our opinion, the consolidated financial statements listed in the index appearing on page F-1 present fairly, in all material respects, thefinancial position of Overstock.com, Inc. and its subsidiary (the "Company") at December 31, 2001 and 2002, and the results of their operationsand their cash flows for each of the three years in the period ended December 31, 2002, in conformity with accounting principles generallyaccepted in the United States of America. In addition, in our opinion the financial statement schedule listed in the index appearing on page F-1presents fairly, in all material respects, the information set forth therein when read in conjunction with the related consolidated financialstatements. These consolidated financial statements and financial statement schedule are the responsibility of the Company's management; ourresponsibility is to express an opinion on these consolidated financial statements and financial statement schedule based on our audits. Weconducted our audits of these statements in accordance with auditing standards generally accepted in the United States of America, which requirethat we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. Anaudit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accountingprinciples used and significant estimates made by management, and evaluating the overall financial statement presentation. We believe that ouraudits provide a reasonable basis for our opinion. As discussed in Note 2 to the consolidated financial statements, effective January 1, 2002, the Company changed its method of accountingfor goodwill in accordance with Statement of Financial Accounting Standards No. 142, Goodwill and Other Intangible Assets./s/ PricewaterhouseCoopers LLPSalt Lake City, UtahJanuary 27, 2003 (exceptas to Note 23 whichis as of February 18, 2003) Overstock.com, Inc. Consolidated Balance Sheets December 31, 2001 2002 (in thousands) Assets Current assets: Cash and cash equivalents $3,729 $11,059 Marketable securities — 21,603 Accounts receivable, net 1,565 6,994 Inventories, net 7,586 13,954 Prepaid expenses and other assets 476 2,333 Total current assets 13,356 55,943 Property and equipment, net 5,018 4,945 Goodwill 2,784 2,784 Other long-term assets, net 556 284 Total assets $21,714 $63,956 Liabilities, Redeemable Securities and Stockholders' Equity Current liabilities: Accounts payable $3,680 $13,731 Accrued liabilities 2,093 6,409 Notes payable, related party 4,258 — Capital lease obligations, current 254 124 Total current liabilities 10,285 20,264 Capital lease obligations, non-current 165 58 Total liabilities 10,450 20,322 Commitments and contingencies (notes 11, 12 and 13) Redeemable common stock, $0.0001 par value, 851 shares and 683 shares issued andoutstanding as of December 31, 2001 and 2002, respectively 5,284 4,363 Stockholders' equity: Common stock, $0.0001 par value, 100,000 shares authorized, 10,327 shares and13,866 shares issued as of December 31, 2001 and 2002, respectively 1 1 Additional paid-in capital 52,187 97,282 Accumulated deficit (44,093) (55,666) Unearned stock-based compensation (2,015) (2,327) Treasury stock, 35 shares at cost (100) (100) Other comprehensive income — 81 Total stockholders' equity 5,980 39,271 Total liabilities, redeemable securities and stockholders' equity $21,714 $63,956 The accompanying notes are an integral part of these consolidated financial statements. Overstock.com, Inc. Consolidated Statements of Operations Year ended December 31, 2000 2001 2002 (in thousands, except per share data) Direct revenue $21,762 $35,243 $77,943 Commission revenue 867 3,965 12,379 Warehouse revenue 2,894 795 1,462 Total revenue 25,523 40,003 91,784 Cost of goods sold (includes amortization of stock-based compensation of $0, $78, and$373, respectively) 27,812 34,640 73,441 Gross profit (loss) (2,289) 5,363 18,343 Operating expenses: Sales and marketing expenses (excludes amortization of stock-based compensation of$0, $14, and $83, respectively) 11,376 5,784 8,669 General and administrative expenses (excludes amortization of stock-basedcompensation of $0, $635, and $2,820, respectively) 7,556 9,441 10,825 Amortization of goodwill 226 3,056 — Amortization of stock-based compensation — 649 2,903 Total operating expenses 19,158 18,930 22,397 Operating loss (21,447) (13,567) (4,054)Interest income 241 461 403 Interest expense (73) (729) (465)Other income (expense), net (33) 29 (444) Net loss (21,312) (13,806) (4,560)Deemed dividend related to redeemable common stock (210) (404) (406)Deemed dividend related to beneficial conversion feature of preferred stock — — (6,607) Net loss attributable to common shares $(21,522)$(14,210)$(11,573) Net loss per common share - basic and diluted $(3.63)$(1.29)$(0.88)Weighted average common shares outstanding - basic and diluted 5,922 10,998 13,108 The accompanying notes are an integral part of these consolidated financial statements. Overstock.com, Inc. Consolidated Statements of Stockholders' Equityand Comprehensive Income Common stock AdditionalPaid-in capital Accumulateddeficit Unearnedstock-basedcompensation Treasurystock OtherComprehensiveIncome Shares Amount Total (amounts in thousands) Balance at December 31, 1999 3,338 $— $10,196 $(8,361)$— $— $— $1,835 Issuance of common stock with warrants 3,716 1 21,007 — — — — 21,008 Exercise of stock options 1 — 5 — — — — 5 Issuance of common stock and options in connectionwith the Gear.com acquisition (see Note 4) 2,041 — 11,023 — — — — 11,023 Deemed dividend related to redeemable commonstock — — — (210) — — — (210)Net loss — — — (21,312) — — — (21,312) Balance at December 31, 2000 9,096 1 42,231 (29,883) — — — 12,349 Issuance of common stock 1,210 — 6,915 — — — — 6,915 Exercise of stock options 14 — 73 — — — — 73 Purchase of treasury stock — — — — — (100) — (100)Unearned stock-based compensation from optionsissued to employees — — 2,534 — (2,534) — — — Amortization of stock-based compensation — — — — 727 — — 727 Issuance of stock options to consultants in exchangefor services — — 384 — (208) — — 176 Lapse of rescission rights on redeemable commonstock 7 — 50 — — — — 50 Deemed dividend related to redeemable commonstock — — — (404) — — — (404)Net loss — — — (13,806) — — — (13,806) Balance at December 31, 2001 10,327 1 52,187 (44,093) (2,015) (100) — 5,980 Issuance of common stock 7 — 212 — — — — 212 Exercise of stock options and warrants 149 — 615 — — — — 615 Deemed dividend related to beneficial conversionfeature of preferred stock — — 6,607 (6,607) — — — — Conversion of Series A redeemable preferred stock tocommon stock 959 — 6,582 — — — — 6,582 Issuance of common stock in IPO 2,256 — 26,140 — — — — 26,140 Unearned stock-based compensation from optionsissued to employees — — 3,481 — (3,481) — — — Amortization of stock-based compensation — — — — 3,276 — — 3,276 Issuance of stock options to consultants in exchangefor services — — 131 — (107) — — 24 Lapse of rescission rights on redeemable commonstock 168 — 1,327 — — — — 1,327 Deemed dividend related to redeemable commonstock — — — (406) — — — (406)Net loss — — — (4,560) — — — (4,560)Unrealized gain on marketable securities — — — — — — 81 81 Total comprehensive loss — — — — — — — (4,479) Balance at December 31, 2002 13,866 $1 $97,282 $(55,666)$(2,327)$(100)$81 $39,271 The accompanying notes are an integral part of these consolidated financial statements. Overstock.com, Inc. Consolidated Statements of Cash Flows Year ended December 31, 2000 2001 2002 (in thousands) Cash flows from operating activities: Net loss $(21,312)$(13,806)$(4,560) Adjustments to reconcile net loss to net cash (used in) provided by operating activities: Depreciation and amortization 706 1,735 1,873  Amortization of goodwill 226 3,056 — Amortization of unearned stock-based compensation — 727 3,276 Realized loss on marketable securities — — 55 Stock options issued to consultants for services — 176 24 Stock issued to employees — 63 181 Amortization of debt discount — 291 242 Selling shareholder fees — — 439 Changes in operating assets and liabilities: Accounts receivable (682) (774) (5,429) Inventories, net (4,025) 1,081 (6,368) Prepaid expenses and other assets (277) 920 (1,857) Other long-term assets (143) (263) 246 Accounts payable 2,781 (1,532) 10,051 Accrued liabilities 327 (2,133) 4,316 Net cash (used in) provided by operating activities (22,399) (10,459) 2,489 Cash flows from investing activities: Purchases of marketable securities — — (34,819) Sales of marketable securities — — 13,243 Expenditures for property and equipment (3,263) (1,669) (1,746) Expenditures for other long-term assets — (35) (5) Cash received from the acquisition of Gear.com 3,499 — — Net cash provided by (used in) investing activities 236 (1,704) (23,327) Cash flows from financing activities: Payments on capital lease obligations (207) (248) (261) Borrowings on related party note payables 3,000 4,500 1,160 Payments on related party note payables — (3,000) (5,660) Issuance of redeemable preferred stock — — 6,582 Issuance of common stock in IPO, net of issuance costs — — 26,140 Payment of selling shareholder fees — — (439) Issuance of common stock 25,150 6,319 31 Exercise of stock options and warrants 5 73 615 Purchase of treasury stock — (100) — Net cash provided by financing activities 27,948 7,544 28,168 Net increase (decrease) in cash and cash equivalents 5,785 (4,619) 7,330 Cash and cash equivalents, beginning of year 2,563 8,348 3,729 Cash and cash equivalents, end of year $8,348 $3,729 $11,059 Supplemental disclosures of cash flow information: Interest paid $58 $271 $222 Equipment acquired under capital leases 420 75 25 Deemed dividend on redeemable common stock 210 404 406 Deemed dividend related to beneficial conversion feature of redeemable preferred stock — — 6,607 Conversion of Series A preferred stock to common stock — — 6,582 Unearned stock-based compensation — 2,534 3,481 Lapse of rescission rights on redeemable common stock — 50 1,327 The accompanying notes are an integral part of these consolidated financial statements. Overstock.com, Inc. Notes to Consolidated Financial Statements (all amounts in thousands, except per share data) 1. BUSINESS AND ORGANIZATION Overstock.com, Inc. (the "Company") is an online "closeout" retailer offering discount, brand-name merchandise for sale primarily over theInternet. The Company's merchandise offerings include bed-and-bath goods, kitchenware, watches, jewelry, electronics, sporting goods anddesigner accessories. The Company was formed on May 5, 1997 as D2—Discounts Direct, a limited liability company. On December 30, 1998, the Company wasreorganized as a C Corporation in the State of Utah and reincorporated in Delaware in May 2002. On October 25, 1999, the Company changed itsname to Overstock.com, Inc. The Company is subject to risks common to rapidly growing Internet-based companies, including rapid technological change, growth andconsumer acceptance of the Internet, dependence on principal products, new product development, new product introductions and other activitiesof competitors, and a limited operating history in Internet related e-commerce activities.2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIESPrinciples of consolidation The accompanying consolidated financial statements include the accounts of the Company and its wholly-owned subsidiary. All significantintercompany account balances and transactions have been eliminated in consolidation.Use of estimates The preparation of financial statements in conformity with generally accepted accounting principles requires management to make estimatesand assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of thefinancial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from thoseestimates.Fair value of financial instruments Cash equivalents include short-term, highly liquid instruments with original maturities of 90 days or less. At December 31, 2001 and 2002, theCompany's cash and cash equivalents were held by two banks. The Company does not believe that, as a result of this concentration, it is subjectto any unusual financial risk beyond the normal risk associated with commercial banking relationships. The Company's financial instruments,including cash, cash equivalents, accounts receivable, and accounts payable are carried at cost, which approximates their fair value because ofthe short-term maturity of these instruments. Marketable securities consist of funds deposited into a capital management account managed by a financial institution. The financialinstitution has invested these funds in municipal, government and corporate bonds which are classified as available-for-sale and reported at fairvalue using the specific identification method. Realized gains and losses are included in earnings and were not significant during the year endedDecember 31, 2002. Unrealized gains and losses are excluded from earnings and reported as a component of other comprehensive income (loss),net of related estimated tax provisions or benefits.Accounts receivable Accounts receivable consist of amounts due from customers and from credit cards billed but not yet received at period end. The Companyrecorded an allowance for doubtful accounts of $0 and $70 at December 31, 2001 and 2002, respectively.Concentration of credit risk Financial instruments that potentially subject the Company to significant concentrations of credit risk consist primarily of cash equivalents,investment securities, and receivables. The Company invests its cash primarily in money market, government and corporate securities which areuninsured. The Company's accounts receivable are derived primarily from revenue earned from customers located in the United States. The Companymaintains an allowance for doubtful accounts based upon the expected collectibility of accounts receivable. During the year ended December 31,2002, the Company recorded sales to its most significant customer totaling $14,620. There were no sales to this customer during 2000 and 2001.At December 31, 2002, the Company had a receivable of $3,577 from this customer. No other customer accounted for greater than 10% ofrevenues or receivables during 2000, 2001 or 2002.Inventories Inventories consist of merchandise purchased for resale and are stated at the lower of average cost or market.Property and equipment Property and equipment, which includes capitalized leases, are recorded at cost and depreciated using the straight-line method over theestimated useful lives of the related assets or the term of the related lease, whichever is shorter, as follows: YearsComputer software 3Computer hardware 5Furniture and equipment 5 Leasehold improvements are amortized over the shorter of the term of the related leases or estimated service lives. Upon sale or retirementof assets, cost and related accumulated depreciation are removed from the balance sheet and the resulting gain or loss is reflected in operations. Other long-term assets Other long-term assets include deposits, the cost of acquiring the Overstock.com and other related domain names. The cost of the domainnames is being amortized using the straight-line method over 5 years.Goodwill Goodwill represents the excess of the purchase price paid over the fair value of the tangible net assets acquired for the purchase ofGear.com (see Note 4). From November 28, 2000, the date of the Gear.com acquisition, through December 2001, the Company amortized itsgoodwill on a straight-line basis using a 2 year estimated life. Effective January 1, 2002, Overstock.com adopted Statement of Financial Accounting Standards No. 142 Goodwill and Other IntangibleAssets. SFAS 142 applies to all goodwill and identified intangible assets acquired in a business combination. Under this standard, all goodwill andlong-lived intangible assets, including those acquired before initial application of the standard will not be amortized, but will be tested forimpairment at least annually. Accordingly, the Company ceased amortization of its goodwill in January 2002. The Company evaluated the $2,784of unamortized goodwill during 2002, and determined that no impairment charge should be recorded. The following table shows what the Company's net loss and net loss per common share would have been for the years ended December 31,2000, 2001 and 2002 exclusive of the amortization expense: Year ended December 31, 2000 2001 2002 Reported net loss $(21,312)$(13,806)$(4,560)Add back: Goodwill amortization 226 3,056 — Adjusted net loss $(21,086)$(10,750)$(4,560) Basic and diluted loss per share: Reported net loss per common share $(3.63)$(1.29)$(0.88)Add back: Goodwill amortization 0.04 0.28 — Adjusted net loss per common share $(3.59)$(1.01)$(0.88) Impairment of assets The Company reviews property and equipment and other long-lived assets for impairment whenever events or changes in circumstancesindicate that the carrying amount of an asset may not be recoverable. Recoverability is measured by comparison of the assets' carrying amount tofuture undiscounted net cash flows the assets are expected to generate. Cash flow forecasts are based on trends of historical performance andmanagement's estimate of future performance, giving consideration to existing and anticipated competitive and economic conditions. If suchassets are considered to be impaired, the impairment to be recognized is measured by the amount by which the carrying amount of the assetsexceeds the projected discounted future cash flows arising from the assets or their fair values, whichever is more determinable. Revenue recognition The Company derives its revenue from three sources: direct revenue, commission revenue, and warehouse revenue. Revenue from all threesources is recognized when the following revenue recognition criteria are met: (1) persuasive evidence of an arrangement exists; (2) the producthas been shipped and the customer takes ownership and assumes the risk of loss; (3) the selling price is fixed or determinable; and (4) collectionof the resulting receivable is reasonably assured. Direct revenue consists of merchandise sales made to individual consumers and businesses that are fulfilled from our warehouse. TheCompany generally requires payment by credit card at the point of sale. Amounts received prior to shipment of goods to customers are recordedas deferred revenue. Gross sales are reduced by returns, chargebacks and coupons redeemed by customers and other discounts to obtain suchsales. Revenue from commissions consists of sales of merchandise of third parties on our Website, and is recognized when services have beenrendered (generally when verification of the shipment of the product is communicated to the Company from the third party that shipped theproduct). For commission revenue, the Company recognizes as revenue only the commission portion of the price its customers pay for thepurchased products since the Company is acting as an agent in such transactions. Commissions are also reduced by the impact of returns,chargebacks and coupons redeemed by customers and other discounts to obtain such sales. Any portion of the sales of commission-basedproducts that has not yet been remitted to the commission-based third party at period end is recognized as a liability and included in accruedliabilities. The Company sold commission-based products with total gross sales values of $7,627, $25,657 and $65,526 off its websites during2000, 2001, and 2002, respectively; however, it recognized $867, $3,965 and $12,379 in related commission revenue during 2000, 2001 and 2002,respectively. Revenue from warehouse sales is recognized when the customer takes ownership, carries the products from the warehouse and assumesthe risk of loss. For warehouse sales, the Company generally requires payment by cash or credit card at the point of sale. Gross sales arereduced by chargebacks and discounts to obtain such sales.Cost of goods sold Cost of goods sold include product costs, warehousing costs, inbound and outbound shipping costs, handling and fulfillment costs, customerservice costs and credit card fees, and are recorded in the same period in which related revenues have been recorded.Income taxes Income taxes are accounted for under the asset and liability method. Deferred income tax assets and liabilities are recognized for the futuretax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and theirrespective tax basis using enacted tax rates in effect for the year in which the differences are expected to affect taxable income. Valuationallowances are established when necessary to reduce deferred tax assets to the amounts expected to be ultimately realized. Income tax expense(benefit) is the tax payable (receivable) for the period and the change during the period in the deferred tax assets and liabilities. Stock-based compensation The Company measures compensation expense to employees for its equity incentive plan using the intrinsic value method prescribed byAccounting Principles Board Opinion No. 25 ("APB 25"), Accounting for Stock Issued to Employees, and provides pro forma disclosures of netincome as if the fair value based method prescribed by Statement of Financial Accounting Standards ("SFAS") No. 123, Accounting for Stock-Based Compensation, had been applied (Note 15). The following table provides a reconciliation of net loss to pro forma net loss as if the fair valuemethod had been applied to all awards. Year ended December 31, 2000 2001 2002 Net loss, as reported $(21,312)$(13,806)$(4,560)Add: Stock-based employee compensation expense included in reported netincome net of related tax effects — 727 3,276 Deduct: Total stock-based employee compensation expense determined underfair value based method for all awards, net of related tax effects (214) (1,057) (4,404) Pro forma net loss $(21,526)$(14,136)$(5,688) Net loss per common share Basic and diluted—as reported $(3.63)$(1.29)$(0.88) Basic and diluted—pro forma $(3.67)$(1.32)$(0.97) The weighted average grant-date fair value of options granted during 2000, 2001 and 2002 was $4.01, $5.97 and $8.21 per share,respectively, and was estimated using the assumptions discussed in Note 15. Stock-based awards to non-employees are accounted for under the provisions of FAS 123 and Emerging Issues Task Force Issue 96-18,Accounting for Equity Instruments That Are Issued to Other Than Employees for Acquiring, or in Conjunction with Selling, Goods or Services.Earnings (loss) per share Earnings (loss) per share is computed by dividing net income (loss) by the weighted average number of common shares outstanding duringthe period. Diluted earnings (loss) per share assumes the exercise of all options and warrants which are dilutive, whether exercisable or not. The following table sets forth the computation of basic and diluted earnings (loss) per share for the periods indicated: Year ended December 31, 2000 2001 2002 Net loss attributable to common shares $(21,522)$(14,210)$(11,573) Weighted average common shares outstanding—basic 5,922 10,998 13,108 Effective of dilutive securities: Warrants — — — Employee stock options — — — Weighted average common shares outstanding—diluted 5,922 10,998 13,108 Earnings (loss) per common share—basic: $(3.63)$(1.29)$(0.88)Earnings (loss) per common share—diluted: $(3.63)$(1.29)$(0.88) The average shares of stock options and warrants outstanding were not included in the computation of diluted earnings per share because todo so would have been antidilutive. However, the number of shares of stock options and warrants outstanding at each year-end was 1,537 shares,2,283 shares and 2,535 shares for 2000, 2001 and 2002, respectively, of which 114 shares, 977 shares and 1,211 shares would have beenincluded in the calculation of diluted earnings (loss) per share if the effect had been dilutive.Internal use software The Company expenses all costs incurred for the development of internal use software that relate to the planning and post implementationphases of the development. Direct costs incurred in the development phase are capitalized and recognized over the software's estimated usefullife of 3 years. Software costs capitalized were $81 and $0 in 2001 and 2002, respectively. Research and development costs and other computersoftware maintenance costs related to software development are expensed as incurred.Advertising expense The Company recognizes advertising expenses in accordance with SOP 93-7 Reporting on Advertising Costs. As such, the Companyexpenses the costs of producing advertisements at the time production occurs, and expenses the cost of communicating advertising in the periodduring which the advertising space or airtime is used. Internet advertising expenses are recognized based on the terms of the individualagreements, which is generally: 1) during the period customers are acquired; or 2) based on the number of clicks generated during a given periodover the term of the contract. Advertising expenses totaled $10,752, $4,802 and $7,043 during the years ended December 31, 2000, 2001 and2002, respectively. Recently issued accounting pronouncements The Company adopted SFAS No. 144, Accounting for the Impairment or Disposal of Long-Lived Assets. SFAS No. 144 supersedes SFASNo. 121 and requires that one accounting model be used for long-lived assets to be disposed of by sale, whether previously held and used ornewly acquired, and broadens the presentation of discontinued operations to include more disposal transactions. The adoption of this standard didnot have a significant effect on the Company's financial statements. The Financial Accounting Standards Board issued SFAS No. 145, Rescission of FASB Statements No. 4, 44 and 64, Amendment of FASBStatement No. 13, and Technical Corrections. Among other things, SFAS No. 145 eliminates the requirement that gains and losses from theextinguishment of debt be classified as extraordinary items. SFAS No. 145 is effective for fiscal years beginning after May 15, 2002, with earlyadoption permitted. The Company does not expect the adoption of this standard to have a significant impact on its financial statements. The Financial Accounting Standards Board issued SFAS No. 146, Accounting for Costs Associated with Exit or Disposal Activities. SFASNo. 146 addresses significant issues relating to the recognition, measurement, and reporting of costs associated with exit and disposal activities,including restructuring activities, and nullifies the guidance in Emerging Issues Task Force Issue No. 94-3, Liability Recognition for CertainEmployee Termination Benefits and Other Costs to Exit an Activity (including Certain Costs Incurred in a Restructuring. SFAS No. 146 is effectivefor exit or disposal activities initiated after December 31, 2002, with earlier application encouraged. The Company does not expect the adoption ofthis standard to have a significant impact on its financial statements. The Financial Accounting Standards Board issued SFAS No. 148, Accounting for Stock-Based Compensation—Transition and Disclosure, anamendment of FASB Statement No. 123. SFAS No. 148 amends SFAS No. 123 to provide alternative methods of transition for an entity thatvoluntarily changes to the fair value based method of accounting for stock-based employee compensation, SFAS No. 148 also amends thedisclosure provisions of SFAS No. 123 to require prominent disclosure about the effects on reported net income of an entity's accounting policydecisions with respect to stock-based employee compensation. The Company has adopted the disclosure provisions of this statement as ofDecember 31, 2002.3. INITIAL PUBLIC OFFERING On June 4, 2002, the Company closed its initial public offering, pursuant to which it sold 2,155 shares of its common stock, and a sellingshareholder sold 845 shares of common stock at a price of $13.00 per share. The offering resulted in proceeds to the Company of approximately$24,880, net of $2,014 of issuance costs. As part of the offering, the Company granted the underwriter the right to purchase up to 450 additionalshares within thirty days after the offering to cover over-allotments. On June 27, 2002, the underwriter purchased an additional 101 shares of stockfor $1,260. At the closing of the offering, all issued and outstanding shares of the Company's redeemable convertible preferred stock wereautomatically converted into common stock on a 1:1 basis. As part of the initial public offering, the Company paid $439 of selling costs on behalf of the selling shareholder. This amount was recorded inother income (expense) in the statement of operations for the year ended December 31, 2002. 4. ACQUISITION OF GEAR.COM, INC. On November 28, 2000, the Company completed the acquisition of Gear.com, Inc. (the "Gear Acquisition"), valued at $11,097. The purchaseprice included the issuance of 2,055 shares of the Company's common stock and 181 options to purchase common stock as well as theassumption of $3,405 in liabilities including $1,300 of acquisition integration costs. The Gear Acquisition was accounted for by the purchasemethod of accounting. Results of operations of Gear.com have been included in the Company's consolidated financial statements since the dateof acquisition. The acquired assets and assumed liabilities consist of the following:Cash $3,499 Inventory 3,561 Prepaid expenses and other current assets 495 Property and equipment 787 Goodwill 6,160 Accounts payable and accrued liabilities (3,405) $11,097 As a result of the acquisition of Gear.com, the Company incurred incremental costs to exit and consolidate activities at Gear.com locations,to involuntarily terminate Gear.com employees, and for other costs to integrate operating locations and other activities of Gear.com with theCompany totaling $1,300. Generally accepted accounting principles require that these acquisition integration costs, which are not associated withthe generation of future revenues and have no future economic benefit, be reflected as assumed liabilities in the allocation of the purchase price tothe net assets acquired. The components of the acquisition integration liabilities included in the purchase price allocation for Gear.com are as follows: OriginalCosts Utilized ReversedAgainstGoodwill BalanceRemaining atDecember 31,2001Lease exit costs $650 $556 $94 $—Workforce reductions 250 250 — —Fulfillment contract termination costs 400 400 — — $1,300 $1,206 $94 $— The lease exit costs represented the remaining minimum payments on an office lease, less anticipated sublease revenue. The workforcereductions represented the termination of 45 Gear.com employees. The fulfillment contract termination cost represented the early terminationpenalty on a fulfillment contract which the Company terminated in October 2001. A final adjustment to the estimated lease exit costs of $94 wasincluded in the allocation of the purchase price of Gear.com, as the adjustment was determined within the purchase price allocation period. Assuming the acquisition of Gear.com had been made as of January 1, 2000, the Company's pro forma consolidated revenues for the yearended December 31, 2000 would have been $35,394 (unaudited), the pro forma consolidated net loss would have been $34,564 (unaudited) andthe pro forma basic and diluted loss per share would have been $5.38 (unaudited).5. MARKETABLE SECURITIES The Company's marketable securities consist of funds deposited into a capital management account managed by a financial institution. Thefinancial institution has invested these funds in municipal, government, and corporate bonds at December 31, 2002, as follows: CostBasis UnrealizedGains UnrealizedLosses EstimatedMarket ValueU.S. government and government agency securities $18,114 $72 $— $18,186Asset backed and agency securities 386 — (2) 384Corporate securities 979 — (1) 978Money market securities 442 2 — 444Mortgage based securities 1,601 10 — 1,611 $21,522 $84 $(3)$21,603 All marketable securities mature between 2003 and 2005.6. INVENTORIES Inventories consist of the following: December 31, 2001 2002 Product inventory $8,529 $14,965 Less: allowance for obsolescence (943) (1,011) $7,586 $13,954 7. PREPAID EXPENSES AND OTHER ASSETS Prepaid expenses and other assets consist of the following: December 31, 2001 2002Inventory paid for in advance of receipt $263 $1,362Other prepaid expenses 213 971 $476 $2,333 8. PROPERTY AND EQUIPMENT Property and equipment consists of the following: December 31, 2001 2002 Computer hardware and software $4,541 $5,386 Furniture and equipment 2,984 3,908 Leasehold improvements 12 12  7,537 9,306 Less: accumulated depreciation (2,519) (4,361) $5,018 $4,945 Depreciation of property and equipment totaled $684, $1,712, and $1,842 for the years ended December 31, 2000, 2001 and 2002,respectively. Property and equipment included assets under capital leases of $831 and $856 at December 31, 2001 and 2002, respectively andaccumulated amortization related to assets under capital leases of $359 and $691, respectively.9. OTHER LONG-TERM ASSETS Other long-term assets consist of the following: December 31, 2001 2002 Domain names $146 $151 Deposits 459 213 605 364 Less: accumulated amortization (49) (80) $556 $284 Amortization for other long-term assets totaled $22, $23 and $31 for the years ended December 31, 2000, 2001 and 2002, respectively. 10. ACCRUED LIABILITIES Accrued liabilities consist of the following: December 31, 2001 2002Inventory received but not invoiced $434 $2,734Reserve for returns 496 465Accrued payroll and other related costs 400 673Other accrued expenses 303 1,072Deferred revenue 25 232Accrued marketing expenses 435 1,233 $2,093 $6,409 11. BORROWINGS In March 2001, the Company entered into a credit agreement with a related party (Note 19), for working capital purposes, of which $4,500was outstanding on December 31, 2001. The credit agreement matured in June 2002 and was not renewed by the Company. All amountsoutstanding at December 31, 2001 were repaid during 2002. In September 2001, the Company entered into a separate $7,000 credit agreement with a related party (Note 19) for the purposes of acquiringinventory. As of December 31, 2001, the Company had no borrowings outstanding under the agreement. The agreement matured in June 2002 andwas not renewed by the Company.Capital leases Future minimum lease payments under capital leases are as follows:Year EndingDecember 31, 2003 $139 2004 52 2005 10 2006 — 2007 — Thereafter — Total minimum lease payments 201 Less: amount representing interest (19) Present value of capital lease obligations 182 Less: current portion (124) Capital lease obligations, non-current $58 12. COMMITMENTS AND CONTINGENCIES The Company leases 22 square feet of office space and 354 square feet for its warehouse facility in Salt Lake City, Utah. The Company alsohas lease obligations under non-cancelable operating leases for computer equipment. Minimum future payments under these leases are as follows:Year EndingDecember 31, 2003 $1,4522004 1,3332005 1,0812006 5302007 44Thereafter — $4,440 Rental expense for operating leases totaled $694, $1,180 and $1,639 for the years ended December 31, 2000, 2001 and 2002, respectively. The Company is subject to various legal proceedings and claims that arise in the ordinary course of business. In February 2002, MicrosoftCorporation filed a complaint against the Company alleging that the Company has distributed counterfeit and otherwise unauthorized Microsoftsoftware in violation of federal copyright and trademark law and related state laws. The complaint seeks damages in an unspecified amount andinjunctive relief. Although the Company believes it has defenses to the allegations and intends to pursue them vigorously, currently, managementdoes not have sufficient information to assess the validity of the claims or the amount of potential damages. Company management currentlybelieves, however, that resolution of such legal matters will not have a material adverse impact on the Company's financial position, results ofoperations or cash flows.13. REDEEMABLE SECURITIES In March 2002, the Company sold approximately 959 shares of mandatorily redeemable convertible preferred stock ("preferred stock") forapproximately $6,582, net of issuance costs. The preferred stock automatically converted to common stock on a 1:1 basis in connection with theinitial public offering. As the fair value of the common stock to be received upon conversion was greater than the conversion price of the preferredstock at the date the preferred stock was issued, a beneficial conversion feature resulted in the amount of $6,607, which was calculated inaccordance with Emerging Issues Task Force No. 98-5 Accounting for Convertible Securities with Beneficial Conversion Features or ContingentlyAdjustable Conversion Ratios. This beneficial conversion feature was reflected as a deemed dividend in the statement of operations during theyear ended December 31, 2002. Redeemable common stock relates to warrants and securities that are subject to rescission. Sales of 858 shares of the common stock andthe issuance of 185 warrants to certain individuals did not fully comply with certain requirements under applicable State Blue Sky Laws. The offerand sale of these securities were not made pursuant to a registration statement and the Securities Act of 1933, nor were the offer and saleregistered or qualified under any state security laws. Although the Company believed at the time that such offers, sales and conversion wereexempt from such registration or qualification, they may not have been exempt in several states. As a result, purchasers of our common stock insome states have the right under federal or state securities laws to rescind their purchases for an amount equal to the purchase price paid for theshares, plus interest from the date of purchase until the rescission offer expires, at the annual rate mandated by the state in which such shareswere purchased. These interest rates range from 8% to 10% per annum. The rescission rights lapse on various dates through September 2006. At December 31, 2001 and 2002, the Company has classified $5,284 and $4,363, respectively, related to the rescission rights outside ofshareholders' equity, because the redemption features are not within the control of the Company. However, management does not anticipate thatholders of the redeemable common stock will exercise their rescission rights. Interest attributable to these securities is recorded as a deemeddividend and reflected as a deduction from net loss to arrive at net loss attributable to common shares in the Statements of Operations.14. STOCKHOLDERS' EQUITYReverse stock split On March 4, 2002, the Company's Board of Directors approved a proposal to amend the Company's certificate of incorporation to effect areverse stock split. On April 15, 2002, the Company's Board of Directors approved a 1-for-28.34 reverse split. The authorized common shareshave decreased from 450,000 to 100,000, effective May 20, 2002. All share amounts and per share data reflected in these consolidated financialstatements are shown after giving retroactive effect to the 1-for-28.34 reverse stock split.Reincorporation In May 2002, the Company reincorporated in Delaware. As a result of the reincorporation, the Company is authorized to issue 100,000 sharesof $0.0001 par value common stock and 5,000 shares of $0.0001 par value preferred stock. The Board of Directors may issue the undesignatedpreferred stock in one or more series and determine preferences, privileges and restrictions thereof.Common Stock Each share of common stock has the right to one vote. The holders of common stock are also entitled to receive dividends whenever fundsare legally available and when declared by the Board of Directors, subject to prior rights of holders of all classes of stock outstanding havingpriority rights as to dividends. No dividends have been declared or paid on the Company's common stock through December 31, 2002. InOctober 2001, the Company's Board of Directors authorized the purchase of 35 treasury shares from a former employee for $100. Warrants In 2000, the Company issued warrants to certain shareholders in connection with the purchase of additional shares of common stock. AtDecember 31, 2002, warrants to purchase 1,119 shares of common stock of the Company were outstanding, as follows:Issuance Date ExercisePriceper Share WarrantsOutstanding ExpirationDateMay 1, 2000 $7.09 265 April 30, 2005May 15, 2000 $7.09 261 May 14, 2005June 22, 2000 $7.09 7 June 21, 2005September 21, 2000 $4.26 586 September 20, 2005 No warrants were exercised in 2000 or 2001, and 3 warrants were exercised in 2002. The Company has reserved sufficient shares of common stock to meet its stock option and warrant obligations. As stated in Note 14, 185 ofthese warrants are subject to rescission. At December 31, 2001 and 2002, related parties held 850 of the total warrants outstanding.15. STOCK OPTION PLANS The Company's board of directors adopted the Amended and Restated 1999 Stock Option Plan and the 2002 Stock Option Plan (collectively,the "Plans"), in May 1999 and April 2002, respectively. Under these Plans, the Board of Directors may issue incentive stock options to employeesand directors of the Company and non-qualified stock options to consultants of the Company. Options granted under these Plans generally expireat the end of five years and vest in accordance with a vesting schedule determined by the Company's Board of Directors, usually over four yearsfrom the grant date. As of the initial public offering, the Amended and Restated 1999 Stock Option Plan was terminated. Future shares will begranted under the 2002 Stock Option Plan. As of December 31, 2002, 890 shares are available for future grants under these Plans. The following is a summary of stock option activity: 2000 2001 2002 Shares WeightedAverageExercisePrice Shares WeightedAverageExercisePrice WeightedAverageFair Value Shares WeightedAverageExercisePrice WeightedAverageFair ValueOutstanding—beginning of year 123 $4.13 415 $5.03 1,161 $4.68 Granted at fair value 344 5.50 — — 245 8.05 Granted at price below fair value — — 1,020 4.71 $5.97 543 5.07 $9.61 Exercised (1) 4.74 (14) 5.06 (146) 4.22 Canceled/forfeited (51) 4.80 (260) 4.82 (388) 5.15 Outstanding—end of year 415 5.03 1,161 4.68 1,415 5.37 Options exercisable at year-end 227 4.50 260 4.61 388 4.93 The following table summarizes information about stock options as of December 31, 2002: Options Outstanding atDecember 31, 2002 Options Exercisable atDecember 31, 2002Range of Exercise Prices Shares WeightedAverageExercisePrice WeightedAverageRemainingContract Life Shares WeightedAverageExercisePrice$2.26-$4.54 210 $3.21 7.8 120 $3.42$4.54-$6.80 1,035 5.05 8.1 220 5.07$6.80-$9.07 77 7.41 7.6 41 7.09$9.07-$22.68 93 11.94 9.3 7 13.24 1,415 5.37 8.1 388 4.93 The weighted-average grant-date fair value of options granted during 2000, 2001 and 2002 was $4.01, $5.97 and $8.21 per share, respectively(see Note 2). The fair value for these options was estimated at the date of grant using a Black-Scholes option pricing model with the followingweighted-average assumptions: 2000 2001 2002 Risk-free interest rate 6.18%5.17%3.31%Expected life (in years) 4 4 3 Expected volatility 100%100%100%Expected dividend yield 0%0%0%Stock-based compensation In connection with certain stock option grants to employees during the years ended December 31, 2001 and 2002, the Company recognizedapproximately $2,534 and $3,481, respectively, of unearned stock-based compensation for the excess of deemed fair value of shares of commonstock subject to such options over the exercise price of these options at the date of grant. Such amounts are included as a reduction ofstockholders' equity and are being amortized over the vesting period in accordance with FASB Interpretation Number 28, Accounting for StockAppreciation Rights and Other Variable Stock Option or Award Plan. The Company recorded stock-based compensation expense of $727 and$3,276 during the year ended December 31, 2001 and 2002, respectively. No unearned stock-based compensation expense was recorded prior to2001. During the years ended December 31, 2001 and 2002, the Company granted 42 and 177 options to consultants, respectively. The Companyrecorded unearned stock-based compensation of $384 and $131 related to these grants, of which $176 and $24 was recognized in operations in2001 and 2002, respectively. The fair value for these options was measured at the grant date and is remeasured at the end of each quarter untilvesting is complete. At December 31, 2001 and 2002, the fair value of these options was calculated using a Black-Scholes option pricing modelusing risk-free rates of 4.65% and 3.31% and an expected life of 5 years and 3 years, respectively, expected volatility of 100%, and a dividendyield of 0%. Because there was no public market for the Company's common stock during 2001, the fair value of the underlying common stockprior to the Company's initial public offering was estimated.16. EMPLOYEE STOCK PURCHASE PLAN Effective January 24, 2001, the Company adopted an Employee Stock Purchase Plan (the "ESPP") to provide certain employees, directorsand consultants an opportunity to purchase shares of its common stock annually, up to 5% of eligible compensation. During a specified openperiod as determined the Board of Directors, participants can purchase shares of stock at a value determined by the Company's board of directorswhich approximates the deemed fair market value of the stock. The ESPP expires in May 2011. A total of 353 shares were available for purchaseunder the ESPP. There were 14 and 6 shares issued under the ESPP during 2001 and 2002, respectively. The Company recognized approximately$63 and $51 of stock-based compensation for the excess of the fair value of the shares of common stock over the purchase price during 2001 and2002, respectively.17. EMPLOYEE RETIREMENT PLAN The Company has a 401(k) defined contribution plan which permits participating employees to defer up to a maximum of 15% of theircompensation, subject to limitations established by the Internal Revenue Code. Employees who have completed a half-year of service and are21 years of age or older are qualified to participate in the plan. The Company matches 50% of the first 6% of each participant's contributions to theplan. Participant contributions are immediately vested. Company contributions vest based on the participant's years of service at 20% per yearover five years. The Company's cash contribution totaled $32, $68 and $88 during 2000, 2001 and 2002, respectively.18. INCOME TAXES The components of the Company's deferred tax assets and liabilities as of December 31, 2001 and 2002 are as follows: December 31, 2001 2002 Deferred tax assets: Net operating loss carryforwards $20,996 $19,771 Accrued expenses 312 1,193 Reserves and other 575 768 21,883 21,732 Deferred tax liabilities: Depreciation (121) (163)Valuation allowance (21,762) (21,569) Net asset $— $— As a result of the Company's history of losses, a valuation allowance has been provided for the full amount of the Company's net deferredtax assets. Based on the weight of available evidence, it is more likely than not that such benefits will not be realized. At December 31, 2002, the Company had net operating loss carryforwards of approximately $36,869 which may be used to offset futuretaxable income. An additional $14,386 of net operating losses are limited under Section 382 to $799 a year. These carryforwards begin to expire in2019. The income tax benefit differs from the amount computed by applying the U.S. federal income tax rate of 35% to loss before income taxesfor the following reasons: Year ended December 31, 2000 2001 2002 U.S. federal income tax benefit at statutory rate $7,459 $4,832 $1,596 State income tax benefit, net of federal expense 769 338 38 Nondeductible goodwill amortization (86) (1,070) — Stock compensation expense — (119) (1,216)Other (9) (336) (611)Unrecognized benefit due to valuation allowance (8,133) (3,645) 193 Income tax benefit $— $— $— 19. RELATED PARTY TRANSACTIONS In March 2001, the Company entered into a credit agreement with a related party, High Meadows Finance L.C. Under the terms of theagreement, High Meadows Finance L.C. was allowed to purchase 197 shares of common stock for $1,000. The fair value of this common stockwas deemed to be $1,425. The excess of the fair value of the common stock over the price paid for the common stock of $425 was recorded as adebt discount, and was amortized over the term of the agreement. The Company recorded interest expense of $255 and $170 in 2001 and 2002,respectively, related to the debt discount. In September 2001, the Company entered into a credit agreement with another related party, Norwich Associates L.C. Under the terms of theagreement, Norwich Associates L.C. was given 11 shares of common stock. The fair value of the common stock issued in conjunction with thisagreement was deemed to be $108 and was recorded as a debt discount, and was amortized over the term of the agreement. The Companyrecorded interest expense of $36 and $72 in 2001 and 2002, respectively, related to the debt discount. In July 2001, the Company's Chief Executive Officer, who is also a significant shareholder in the Company, agreed to personally guaranteethe Company's merchant account with a bank. The bank agreed to accept this personal guarantee in lieu of a demand deposit of $1,000 with thebank. In exchange for his personal guarantee, the Company compensated the Chief Executive Officer with options to purchase 35 shares of theCompany's common stock at an exercise price of $5.07 per share. These options vest over a three year period based on the renewal of theguarantee. The Company recognized $151 and $39 of expense in 2001 and 2002, respectively, related to this arrangement. The fair value of theseoptions measured at the grant date and is remeasured at the end of each quarter until vesting is complete. At December 31, 2001 and 2002, thefair value of these options was calculated to be $340 and $290, respectively, using a Black-Scholes option pricing model using a risk-free rates of4.59% and 2.38%, an expected life of 4 years and 3 years, expected volatility of 100%, and a dividend yield of 0%, respectively. Because therewas no public market at the time that the stock options were granted, the fair value of the underlying common stock prior to the Company's initialpublic offering was estimated. As indicated in Note 13, the Company sold shares of mandatorily redeemable convertible preferred stock in March 2002, for which a deemeddividend was recorded as a result of the beneficial conversion feature. The total deemed dividend recorded for the year ended December 31, 2002was $6,607, of which $1,000 is attributable to preferred shares purchased by Haverford Internet, $1,200 is attributable to preferred sharespurchased by members of the board of directors, and $1,500 is attributable to preferred shares purchased by family members of management. On occasion, Haverford-Valley, L.C. and certain affiliated entities make travel arrangements for our executives and pay the travel relatedexpenses incurred by our executives on Company business. In 2000, 2001, and 2002 we reimbursed Haverford-Valley L.C. $241, $251, and $273,respectively, for these expenses.20. LEASE TERMINATION SETTLEMENT In February 2002, the Company relocated its corporate headquarters. At the time the Company relocated, it had 23 months remaining underthe facilities lease for the former headquarters location. In March 2002, the Company settled its remaining obligation under the lease by paying theformer landlord $340 and relinquishing the right to sublease the facilities. The settlement payment is recorded in the statement of operations for theyear ended December 31, 2002 under general and administrative expenses.21. BUSINESS SEGMENTS Segment information has been prepared in accordance with SFAS No. 131, Disclosures about Segments of an Enterprise and RelatedInformation. Segments were determined based on products and services provided by each segment. Accounting policies of the segments are thesame as those described in Note 2. There were no intersegment sales or transfers during 2000, 2001 or 2002. The Company evaluates theperformance of its segments and allocates resources to them based primarily on gross profit. The table below summarizes information aboutreportable segments. Directoperations Commissionoperations Warehouseoperations Consolidated 2000 Revenue $21,762 $867 $2,894 $25,523 Cost of goods sold 23,923 381 3,508 27,812 Gross (loss) profit (2,161) 486 (614) (2,289)Operating expenses (19,158)Other income, net 135 Net loss $(21,312) 2001 Revenue $35,243 $3,965 $795 $40,003 Cost of goods sold 31,776 1,143 1,721 34,640 Gross (loss) profit 3,467 2,822 (926) 5,363 Operating expenses (18,930)Other income, net (239) Net loss $(13,806) 2002 Revenue $77,943 $12,379 $1,462 $91,784 Cost of goods sold 69,004 2,755 1,682 73,441 Gross (loss) profit 8,939 9,624 (220) 18,343 Operating expenses (22,397)Other income, net (506) Net loss $(4,560) The direct segment includes revenues, direct costs, and cost allocations associated with sales fulfilled from our warehouse. Costs for thissegment include product cost warehousing, fulfillment, credit card fees and customer service costs. The commission segment includes revenues, direct costs and cost allocations associated with the Company's commission-based third partycommissions and are earned from selling the merchandise of third parties over the Company's Websites. Costs for this segment include creditcard fees and customer service costs. The warehouse segment includes revenues, direct costs, and cost allocations associated with sales made to individual consumers at theCompany's warehouse store. Costs for this segment include product costs, warehousing and credit card fees. Assets, have not been allocated between the segments for management purposes, and as such, they are not presented here. In 2000, 2001 and 2002, virtually all sales were made to customers in the United States of America. No individual geographical areaaccounted for more than 10% of net sales in any of the periods presented. At December 31, 2001 and 2002, all of the Company's fixed assetswere located in the United States of America. 22. QUARTERLY RESULTS OF OPERATIONS (unaudited) The following tables set forth our unaudited quarterly results of operations data for the eight most recent quarters for the period endedDecember 31, 2002. We have prepared this information on the same basis as the Consolidated Statements of Operations and the informationincludes all adjustments, consisting only of normal recurring adjustments, that we consider necessary for a fair statement of our financial positionand operating results for the quarters presented. Three Months Ended(unaudited) Mar. 31,2001 June 30,2001 Sept. 30,2001 Dec. 31,2001 Mar. 31,2002 June 30,2002 Sept. 30,2002 Dec. 31,2002 Consolidated Statement of Operations Data: Direct revenue $8,282 $6,709 $7,860 $12,392 $10,029 $11,853 $20,759 $35,302 Commission revenue 501 698 884 1,882 1,659 2,230 2,857 5,633 Warehouse revenue 795 — — — 379 297 192 594 Total revenue 9,578 7,407 8,744 14,274 12,067 14,380 23,808 41,529 Cost of goods sold(1) 8,549 6,658 7,744 11,689 9,990 11,831 19,238 32,382 Gross profit 1,029 749 1,000 2,585 2,077 2,549 4,570 9,147 Operating expenses: Sales and marketing expenses(2) 1,413 1,710 1,230 1,431 1,219 1,313 2,083 4,054 General and administrative expenses(2) 2,128 2,170 2,402 2,741 2,802 2,195 2,372 3,456 Amortization of goodwill 774 764 759 759 — — — — Amortization of stock-based compensation 67 113 145 324 846 806 674 577 Total operating expenses 4,382 4,757 4,536 5,255 4,867 4,314 5,129 8,087 Operating income (loss) (3,353) (4,008) (3,536) (2,670) (2,790) (1,765) (559) 1,060 Interest income 72 315 26 48 22 49 229 103 Interest expense (62) (104) (278) (285) (240) (208) (7) (10)Other income (expense), net 7 14 (2) 10 1 (442) 63 (66) Net income (loss) (3,336) (3,783) (3,790) (2,897) (3,007) (2,366) (274) 1,087 Deemed dividend related to redeemable commonstock (100) (101) (101) (102) (111) (106) (97) (92)Deemed dividend related to beneficial conversionfeature of preferred stock — — — — (6,607) — — — Net income (loss) attributable to common shares $(3,436)$(3,884)$(3,891)$(2,999)$(9,725)$(2,472)$(371)$995 Net income (loss) per common share - basic $(0.32)$(0.35)$(0.35)$(0.27)$(0.87)$(0.20)$(0.03)$0.07 - diluted $(0.32)$(0.35)$(0.35)$(0.27)$(0.87)$(0.20)$(0.03)$0.06 Weighted average common shares outstanding - basic 10,596 11,036 11,172 11,178 11,171 12,280 14,447 14,486 - diluted 10,596 11,036 11,172 11,178 11,171 12,280 14,447 15,696 (1) Amounts include stock based compensation of $5 $15 $19 $39 $102 $96 $93 $82 (2) Amounts exclude stock-based compensation as follows: Sales and marketing expenses $1 $3 $3 $7 $22 $21 $21 $19 General and administrative expenses 66 110 142 317 824 785 653 558 $67 $113 $145 $324 $846 $806 $674 $577 23. FOLLOW-ON PUBLIC OFFERING On February 18, 2003, the Company closed a follow-on public offering, pursuant to which it sold 1,500 shares of its common stock at a priceof $15.00 per share. The offering resulted in net proceeds to the Company of approximately $20,935, net of $1,734 of issuance costs. As part ofthe offering, the Company granted the underwriter the right to purchase an additional 225 shares within thirty days after the offering to cover over-allotments. On February 18, 2003, the underwriter purchased all 225 shares of stock for $3,206. Schedule IIValuation and Qualifying Accounts(dollars in thousands) Balance atBeginning of Year Charged toExpense Deductions Balance at End ofYearYear ended December 31, 2002 Allowance for uncollectible accounts $0 $70 $0 $70 Deferred tax valuation allowance $21,762 $— $193 $21,569 Reserve for sales returns 496 3,994 4,025 465 Allowance for inventory obsolescence 943 164 96 1,011Year ended December 31, 2001 Deferred tax valuation allowance $18,117 $3,645 $— $21,762 Reserve for sales returns 350 6,121 5,975 496 Allowance for inventory obsolescence 1,750 1,135 1,942 943Year ended December 31, 2000 Deferred tax valuation allowance $9,984 $8,133 $— $18,117 Reserve for sales returns 100 2,990 2,740 350 Allowance for inventory obsolescence 228 2,217 467 1,750QuickLinks -- Click here to rapidly navigate through this documentExhibit 23.1 CONSENT OF INDEPENDENT ACCOUNTANTS We hereby consent to the incorporation by reference in the Registration Statement on Form S-8 (No. 333-89890) of Overstock.com, Inc. ofour report dated January 27, 2003, except as to Note 23 which is as of February 18, 2003, relating to the financial statements and financialstatement schedule, which appears in this Form 10-K./s/ PricewaterhouseCoopers LLPSalt Lake City, UtahFebruary 21, 2003QuickLinksCONSENT OF INDEPENDENT ACCOUNTANTSQuickLinks -- Click here to rapidly navigate through this documentEXHIBIT 99.1 CERTIFICATION OF CHIEF EXECUTIVE OFFICER AND CHIEF FINANCIAL OFFICERPURSUANT TO18 U.S.C. SECTION 1350,AS ADOPTED PURSUANT TOSECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 I, Patrick M. Byrne, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, thatthe Annual Report of Overstock.com, Inc. on Form 10-K for the year ended December 31, 2002 fully complies with the requirements ofSection 13(a) or 15(d) of the Securities Exchange Act of 1934, as applicable, and that information contained in such Report fairly presents in allmaterial respects the financial condition and results of operations of Overstock.com, Inc. /s/ Patrick M. ByrneName: Patrick M. ByrneTitle: Chief Executive Officer I, Jason C. Lindsey, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002,that the Annual Report of Overstock.com, Inc. on Form 10-K for the year ended December 31, 2002 fully complies with the requirements ofSection 13(a) or 15(d) of the Securities Exchange Act of 1934, as applicable, and that information contained in such Report fairly presents in allmaterial respects the financial condition and results of operations of Overstock.com, Inc. /s/ Jason C. LindseyName: Jason C. LindseyTitle: Chief Financial OfficerQuickLinksCERTIFICATION OF CHIEF EXECUTIVE OFFICER AND CHIEF FINANCIAL OFFICER PURSUANT TO 18 U.S.C. SECTION 1350, ASADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

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