PennyMac Financial Services
Annual Report 2020

Plain-text annual report

PennyMac Financial Services, Inc. (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. PennyMac was founded in 2008 by members of our executive leadership team, and two strategic partners, BlackRock Mortgage Ventures, LLC and HC Partners, LLC. Since our founding, we have pursued opportunities to acquire, originate and manage mortgage loans and mortgage-related assets and established what we believe is the leading residential mortgage platform in the U.S. We manage PennyMac Mortgage Investment Trust (NYSE: PMT), a publicly-traded mortgage real estate investment trust (REIT). PMT is a tax-efficient vehicle for investing in mortgage- related assets and has a successful track record of deploying and managing capital in mortgage- related investments for more than 11 years. PennyMac Financial Services, Inc. (NYSE: PFSI) is a specialty financial services firm with a  comprehensive mortgage platform and integrated business focused on the origination,  acquisition, and servicing of U.S. residential mortgage loans and the management of the  investments related to the U.S. mortgage market.  Founded in 2008, the company is recognized as a leader in the U.S. residential mortgage  industry and employs over 6,000 people across the country. For the year ended December 31,  2020, PennyMac Financial’s production of newly originated loans totaled $197 billion in unpaid  principal balance, making it the third largest mortgage lender in the nation. As of December 31,  2020, PennyMac Financial serviced loans totaling $427 billion in unpaid principal balance,  making it the sixth largest mortgage servicer in the nation.  We also manage PennyMac Mortgage Investment Trust (NYSE: PMT), a publicly‐traded  mortgage real estate investment trust (REIT). PMT is a tax‐efficient vehicle for investing in  mortgage‐related assets and has a successful track record of deploying and managing capital in  mortgage‐related investments for more than 11 years.                             Dear Fellow Stockholders,  The year 2020 will be forever marked in history as a year of challenge and change for our  country and our industry.  As we maneuvered through this historically complex year, I am  extremely proud of the remarkable performance of the PennyMac team who, not only served  the needs of hundreds of thousands of customers financially impacted by COVID‐19, but also  delivered record financial results for our stockholders.  Our ability to excel in this environment  is the result of the investments we have made over our 13‐year history in our governance and  risk management infrastructure, our deep and seasoned management team and superior  technology.   We reported record revenue and net income of $3.7 billion and $1.6 billion,  reflecting increases of 151% and 319%, respectively, over 2019.  Diluted earnings per share  were $20.92, driving book value per share to grow 82 percent to $47.80 at December 31st,  2020.  These strong results generated a record return on equity of 61 percent for the year.  In 2020, PennyMac Financial’s originations and acquisitions of mortgage loans totaled $197  billion in unpaid principal balance (UPB), up 67% over 2019 and representing approximately 5  percent of the U.S. origination market.  We maintained and widened our leadership position as  the largest correspondent aggregator in the U.S. and made significant advances on our strategic  objectives to expand our direct origination business.  We originated a record $36 billion in UPB  of loans in our consumer‐ and broker‐direct lending channels, up 163 percent from 2019.  The  investments we have made, and continue to make, in technology and automated workflow  systems allowed us to quickly scale our end‐to‐end mortgage fulfilment platform to address the  larger market opportunity.     Additionally, our successful interest rate risk management disciplines ensured PennyMac  Financial maintained a strong liquidity and capital position throughout the COVID‐19 crisis.  This  competitive advantage allowed us to price, lock and fund loans every single day throughout the  crisis while other lenders halted or curtailed operations.  As a result, we both deepened the  strong partnerships we maintain, as well as earned significant new customer relationships in  the mortgage broker and correspondent channels, further enhancing our position as an  industry leader.  Our record production volumes resulted in the continued strong growth of our servicing  portfolio despite elevated prepayments across the mortgage industry. We ended 2020 with a  portfolio totaling $427 billion in UPB, up 16 percent from the end of 2019 and consisting of 2  million valuable, ongoing customer relationships.  Our large and growing servicing business  remains a strategic focus as part of our balanced business model and contributed $262 million  to our pre‐tax profits in 2020.  Our proprietary servicing system, SSE, allows us to engage with                                    our 2 million customers more efficiently and effectively throughout the customer lifecycle and  helps create lasting relationships with our customers.   Our SSE platform was tested early in the year when Congress passed the Coronavirus Aid,  Relief, and Economic Security, or CARES Act.  With the enactment of this legislation, which  granted homeowners with federally backed mortgages up to 12 months of forbearance if  impacted directly or indirectly by COVID‐19, PennyMac was able to act swiftly, using SSE to  enroll the majority of our affected borrowers into a forbearance plan via automated channels.   Similarly, SSE has proved critical to our servicing associates who are actively working with  affected borrowers and providing them with customized solutions to help them emerge from  forbearance plans in a stronger financial position.  Through March 31, 2021, we have granted  301,000 borrowers forbearance plans and helped, or are in the process of helping, 162,000  borrowers successfully emerge from forbearance.  Given the programs offered by FHA, VA and  the government‐sponsored enterprises, PennyMac’s loss mitigation expertise, and the strong  home price appreciation we have seen in recent years, it is our expectation that the majority of  our borrowers in forbearance will ultimately avoid a negative credit event related to the COVID‐ 19 pandemic.  PFSI’s strong focus on liquidity and capital management allowed us to opportunistically address  favorable conditions in the credit markets with the issuance of $1.3 billion in senior unsecured  notes in late 2020 and early 2021.  In addition, we deployed excess capital by repurchasing  more than 10 million common shares through February 3, 2021 representing nearly 13 percent  of our outstanding common stock at the beginning of 2020, and increased our quarterly  dividend twice.    PennyMac Financial also acts as the external manager of, and enjoys a synergistic partnership  with, PennyMac Mortgage Investment Trust (NYSE: PMT), a leading mortgage REIT.  2020 was a  challenging year for many mortgage REITs as volatility in the financial markets disrupted  liquidity and drove forced asset sales at distressed levels.  Given our management team’s  disciplined risk management practices and the differentiated financing structures already in  place, PMT had ample liquidity to navigate the height of the market volatility and was not  forced into any asset sales.  As a result, as asset values improved, PMT’s book value has almost  fully recovered and its dividend of $0.47 per common share has been restored to its pre‐COVID  level.  In total, PMT meaningfully outperformed many of its mortgage REIT peers throughout  the COVID‐19 pandemic and ensuing recovery.  The robust mortgage market also attracted other mortgage banking competitors to enter the  public markets.  We welcome these new entrants as they bring greater investor interest and  capital to the sector.  With our track record of strong financial performance over nearly 8 years  as a public company through a variety of interest rate environments, we look forward to  demonstrating the strength of our differentiated and balanced mortgage production, servicing  and investment management business model as we begin to see the mortgage market return to  more normalized levels.  As we start to see COVID vaccines broadly roll out across the country and economic recovery  take hold, we are also seeing a rise in long‐term interest rates.  This shift will result in a                                mortgage market defined by continued strong purchase mortgage volumes but lower refinance  activity.   We expect that the leadership position we hold, the size and operating scale we have  achieved through investments in technology and the strength of our large customer base and  servicing portfolio will prove to be important competitive advantages.  We remain focused on  growing our direct lending businesses, which given their current market share, have ample  opportunity to grow and contribute to PFSI’s earnings.   It is my great privilege to lead PennyMac Financial and I continue to believe that our best years  lie ahead.  Our culture, based on our core values of being Accountable, Reliable and Ethical in  all that we do – We ARE PennyMac – underpins our focus and actions.  We are committed to  earning and maintaining the trust and respect of our employees, customers, regulators,  business partners and stockholders and by doing so, creating long‐term value for all of our  stakeholders.   I also recognize the importance of being mindful of the environmental, social  and governance impact of our business operations as a critical component of our long‐term  performance and growth as a leader in our industry.  Finally, we are extremely grateful for the outreach from our many stockholders and business  partners, and for their many kind words and condolences with respect to the sad passing of  Stan Kurland, our founder and Chairman, in January of 2021.  While Stan had retired from day‐ to‐day responsibilities at PennyMac, he remained a trusted advisor and dear friend.  His  leadership helped lay the foundation for PennyMac’s long‐term success, which included  building and developing this deep management team that carries his legacy forward.  Stan’s  commitment to serving a greater social purpose through our core business, and his  commitment to being accountable, reliable and ethical in everything he did has left a lasting  mark on all of us at PennyMac.    I thank you, our stockholders, as well as our customers and other stakeholders for your  continued support and confidence in PennyMac Financial.  Sincerely,  David A. Spector  Chairman and Chief Executive Officer  April 13, 2021                                                                                               STOCK PERFORMANCE GRAPH The following graph and table describe certain information comparing the cumulative total return on our common stock to the cumulative total return of the Russell 2000 Index and the S&P 600 Thrifts and Mortgage (Industry) Index. The comparison period is from December 31, 2015 to December 31, 2020, and the calculation assumes reinvestment of any dividends. The graph and table illustrate the value of a hypothetical investment in our common stock and the two other indices on December 31, 2015. 450 400 350 300 250 200 150 100 50 Dec-15 Dec-16 Dec-17 Dec-18 Dec-19 Dec-20 PFSI Russell 2000 Index S&P 600 Thrifts and Mortgage (Industry) Index Source: S&P Global Market Intelligence The information in the performance graph and table has been obtained from sources believed to be reliable, but neither its accuracy nor its completeness can be guaranteed. The historical information set forth above is not necessarily indicative of future performance. Accordingly, we do not make or endorse any predictions as to future share performance. The share performance graph and table shall not be deemed, under the Securities Act of 1933, as amended, or the Securities Exchange Act of 1934, as amended, to be (i) “soliciting material” or “filed” or (ii) incorporated by reference by any general statement into any filing made by us with the Securities and Exchange Commission, except to the extent that we specifically incorporate such share performance graph and table by reference. CORPORATE INFORMATION Corporate Offices 3043 Townsgate Road Westlake Village, CA 91361 (818) 264-4907 www.ir.pennymacfinancial.com 2021 Annual Meeting* The 2021 Annual Meeting of Stockholders will be held at 11:00 a.m. PT on June 3, 2021, via a live webcast at www.virtualshareholdermeeting.com/PFSI2021 Independent Registered Public Accounting Firm Deloitte & Touche LLP Los Angeles, CA Market Data of PennyMac Financial Services, Inc. Common Stock Traded: New York Stock Exchange Symbol: PFSI Transfer Agent Computershare Shareowner Services LLC Jersey City, NJ Pursuant to Rule 303A.12 of the New York Stock Exchange Listed Companies Manual, each listed company CEO must certify to the NYSE each year that he or she is not aware of any violation by the company of NYSE corporate governance listing standards. David A. Spector’s annual CEO certification regarding the NYSE’s corporate governance listing standards was submitted to the NYSE on June 15, 2020. [This page intentionally left blank] UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, DC 20549 Form 10-K (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2020 Or For the transition period from to Commission file number: 001-38727 PennyMac Financial Services, Inc. (formerly known as New PennyMac Financial Services, Inc.) (Exact name of registrant as specified in its charter) Delaware (State or other jurisdiction of incorporation or organization) 3043 Townsgate Road, Westlake Village, California (Address of principal executive offices) 83-1098934 (IRS Employer Identification No.) 91361 (Zip Code) (818) 224-7442 (Registrant’s telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Title of each class Trading Symbol(s) Common Stock, $0.0001 par value PFSI Name of each exchange on which registered New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☒ No ☐ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ☐ No ☒ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports) and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐ Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐ Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer”, “accelerated filer”, “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act. Large accelerated filer ☒ Non-accelerated filer ☐ Accelerated filer ☐ Smaller reporting company ☐ Emerging growth company ☐ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐ Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report. Yes ☒ No ☐ Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒ As of June 30, 2020 the aggregate market value of the registrant’s Common Stock, $0.0001 par value (“common stock”), held by non-affiliates was $1,739,903,749 based on the closing price as reported on the New York Stock Exchange on that date. As of February 22, 2021, the number of outstanding shares of common stock of the registrant was 69,244,063. Documents Incorporated by Reference Document Definitive Proxy Statement for 2021 Annual Meeting of Stockholders Parts Into Which Incorporated Part III  Page 3 6 17 45 45 46 47 47 48 48 73 75 75 75 78 79 79 79 80 80 81 89 93 PART I Item 1 Item 1A Item 1B Item 2 Item 3 Item 4 PART II Item 5 Item 6 Item 7 Item 7A Item 8 Item 9 Item 9A Item 9B PART III Item 10 Item 11 Item 12 Item 13 Item 14 PART IV Item 15 Item 16 4 PENNYMAC FINANCIAL SERVICES, INC. FORM 10-K December 31, 2020 TABLE OF CONTENTS Special Note Regarding Forward-Looking Statements Business Risk Factors Unresolved Staff Comments Properties Legal Proceedings Mine Safety Disclosures Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Selected Financial Data Management’s Discussion and Analysis of Financial Condition and Results of Operations Quantitative and Qualitative Disclosures About Market Risk Financial Statements and Supplementary Data Changes in and Disagreements with Accountants on Accounting and Financial Disclosure Controls and Procedures Other Information Directors, Executive Officers and Corporate Governance Executive Compensation Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Certain Relationships and Related Transactions, and Director Independence Principal Accounting Fees and Services Exhibits and Financial Statement Schedules Form 10-K Summary Signatures 2 SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS This Annual Report on Form 10-K (“Report”) contains certain forward-looking statements that are subject to various risks and uncertainties. Forward-looking statements are generally identifiable by use of forward-looking terminology such as “may,” “will,” “should,” “potential,” “intend,” “expect,” “seek,” “anticipate,” “estimate,” “approximately,” “believe,” “could,” “project,” “predict,” “continue,” “plan” or other similar words or expressions. Forward-looking statements are based on certain assumptions, discuss future expectations, describe future plans and strategies, contain financial and operating projections or state other forward-looking information. Examples of forward-looking statements include the following: • • • • projections of our revenues, income, earnings per share, capital structure or other financial items; descriptions of our plans or objectives for future operations, products or services; forecasts of our future economic performance, interest rates, profit margins and our share of future markets; and descriptions of assumptions underlying or relating to any of the foregoing expectations regarding the timing of generating any revenues. Our ability to predict results or the actual effect of future events, actions, plans or strategies is inherently uncertain. Although we believe that the expectations reflected in such forward-looking statements are based on reasonable assumptions, our actual results and performance could differ materially from those set forth in the forward-looking statements. There are a number of factors, many of which are beyond our control that could cause actual results to differ significantly from management’s expectations. Some of these factors are discussed below. You should not place undue reliance on any forward-looking statement and should consider the following uncertainties and risks, as well as the risks and uncertainties discussed elsewhere in this Report and as set forth in Item IA. of Part I hereof and any subsequent Quarterly Reports on Form 10-Q. Factors that could cause actual results to differ materially from historical results or those anticipated include, but are not limited to: • • • • • • • • our exposure to risks of loss resulting from adverse weather conditions, man-made or natural disasters, the effect of climate change, and pandemics, such as COVID-19; failure to modify, resell or refinance early buyout loans or defaults of early buyout loans beyond our expectations; the continually changing federal, state and local laws and regulations applicable to the highly regulated industry in which we operate; lawsuits or governmental actions if we do not comply with the laws and regulations applicable to our businesses; the mortgage lending and servicing-related regulations promulgated by the Consumer Financial Protection Bureau (“CFPB”) and its enforcement of these regulations; our dependence on U.S. government-sponsored entities and changes in their current roles or their guarantees or guidelines; changes to government mortgage modification programs; foreclosure delays and changes in foreclosure practices; 3 • • • • • the licensing and operational requirements of states and other jurisdictions applicable to our businesses, to which our bank competitors are not subject; our ability to manage third-party service providers and vendors and their compliance with laws, regulations and investor requirements; changes in macroeconomic and U.S. real estate market conditions; difficulties inherent in growing loan production volume; difficulties inherent in adjusting the size of our operations to reflect changes in business levels; • maintaining sufficient capital and liquidity to support business growth including compliance with financial • • • • • • • • • • • • • • • covenants; changes in prevailing interest rates; our substantial amount of indebtedness; increases in loan delinquencies and defaults; our reliance on PennyMac Mortgage Investment Trust (“PMT”) as a significant source of financing for, and revenue related to, our mortgage banking business; our obligation to indemnify third-party purchasers or repurchase loans if loans that we originate, acquire, service or assist in the fulfillment of, fail to meet certain criteria or characteristics or under other circumstances; our exposure to counterparties that are unwilling or unable to honor contractual obligations, including their obligation to indemnify us or repurchase defective mortgage loans; our ability to realize the anticipated benefit of potential future acquisitions of mortgage servicing rights (“MSRs”); our obligation to indemnify PMT if our services fail to meet certain criteria or characteristics or under other circumstances; decreases in the returns on the assets that we select and manage for our clients, and our resulting management and incentive fees; the extensive amount of regulation applicable to our investment management segment; conflicts of interest in allocating our services and investment opportunities among ourselves and PMT; the effect of public opinion on our reputation; our recent growth; our ability to effectively identify, manage, monitor and mitigate financial risks; our initiation of new business activities or expansion of existing business activities; 4 • • • • • our ability to detect misconduct and fraud; our ability to effectively deploy new information technology applications and infrastructure; our ability to mitigate cybersecurity risks and cyber incidents; our ability to pay dividends to our stockholders; and our organizational structure and certain requirements in our charter documents. Other factors that could also cause results to differ from our expectations may not be described in this Report or any other document. Each of these factors could by itself, or together with one or more other factors, adversely affect our business, results of operations and/or financial condition. Forward-looking statements speak only as of the date they are made, and we undertake no obligation to update any forward-looking statement to reflect the impact of circumstances or events that arise after the date the forward- looking statement was made. 5 Item 1. Business PART I The following description of our business should be read in conjunction with the information included elsewhere in this Report. This description contains forward-looking statements that involve risks and uncertainties. Actual results could differ significantly from the projections and results discussed in the forward-looking statements due to the factors described under the caption “Risk Factors” and elsewhere in this Report. References in this Report to “we,” “our,” “us,” and the “Company” refer to PennyMac Financial Services, Inc. (formerly known as New PennyMac Financial Services, Inc.)(“PFSI”). Our Company We are a specialty financial services firm with a comprehensive mortgage platform and integrated business primarily focused on the production and servicing of U.S. residential mortgage loans (activities which we refer to as mortgage banking) and the management of investments related to the U.S. mortgage market. We believe that our operating capabilities, specialized expertise, access to long-term investment capital, and our management’s experience across all aspects of the mortgage business will allow us to profitably grow these activities and capitalize on other related opportunities as they arise in the future. We operate and control all of the business and affairs and consolidate the financial results of Private National Mortgage Acceptance Company, LLC (“PennyMac”). PennyMac was founded in 2008 by members of our executive leadership team and two strategic partners, BlackRock Mortgage Ventures, LLC (“BlackRock” or “BlackRock, Inc.”) and HC Partners, LLC, formerly known as Highfields Capital Investments, LLC, together with its affiliates (“Highfields”). We were formed as a Delaware corporation on July 2, 2018. We became the top-level parent holding company for the consolidated PennyMac business pursuant to a corporate reorganization (the “Reorganization”) that was consummated on November 1, 2018. Before the Reorganization, PNMAC Holdings, Inc. (formerly known as PennyMac Financial Services, Inc.) (“PNMAC Holdings”) was our top-level parent holding company and our public company registrant. One result of the consummation of the Reorganization was that our equity structure was changed to create a single class of publicly-held common stock as opposed to the two classes that were in place before the Reorganization. PNMAC Holdings’ financial statements remain our historical financial statements. Our principal mortgage banking subsidiary, PennyMac Loan Services, LLC (“PLS”), is a non-bank producer and servicer of mortgage loans. PLS is a seller/servicer for the Federal National Mortgage Association (“Fannie Mae”) and the Federal Home Loan Mortgage Corporation (“Freddie Mac”), each of which is a government-sponsored entity (“GSE”). PLS is also an approved issuer of securities guaranteed by the Government National Mortgage Association (“Ginnie Mae”), a lender of the Federal Housing Administration (“FHA”), and a lender/servicer of the Veterans Administration (“VA”) and the U.S. Department of Agriculture (“USDA”). We refer to each of Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA and USDA as an “Agency” and collectively as the “Agencies.” PLS is able to service loans in all 50 states, the District of Columbia, Guam and the U.S. Virgin Islands, and originate loans in 49 states and the District of Columbia, either because it is properly licensed in a particular jurisdiction or exempt or otherwise not required to be licensed in that jurisdiction. Our investment management subsidiary is PNMAC Capital Management, LLC (“PCM”), a Delaware limited liability company registered with the Securities and Exchange Commission (“SEC”) as an investment adviser under the Investment Advisers Act of 1940 (the “Advisers Act”), as amended. PCM manages PennyMac Mortgage Investment Trust (“PMT”), a mortgage real estate investment trust listed on the New York Stock Exchange under the ticker symbol PMT. PCM previously managed PNMAC Mortgage Opportunity Fund, LLC, PNMAC Mortgage Opportunity Fund, LP, an affiliate of these funds and PNMAC Mortgage Opportunity Fund Investors, LLC. We refer to these funds collectively as our Investment Funds. The Investment Funds were dissolved during 2018. 6 We conduct our business in three segments: production, servicing (together, production and servicing comprise our mortgage banking activities) and investment management. • The production segment performs loan origination, acquisition and sale activities. • The servicing segment performs loan servicing for both newly originated loans we are holding for sale and loans we service for others, including for PMT. • The investment management segment represents our investment management activities, which include the activities associated with investment asset acquisitions and dispositions such as sourcing, due diligence, negotiation and settlement. Following is a summary of our segments’ results: Net revenues: Production Servicing Investment management Income (loss) before income taxes: Production Servicing Investment management Non-segment activities (1) Total assets at year end: Production Servicing Investment management 2020 Year ended December 31, 2019 (in thousands) 2018 $ 2,824,999 $ 840,762 39,836 993,884 $ 440,784 42,736 $ 3,705,597 $ 1,477,404 $ 385,995 567,921 29,587 983,503 $ 1,964,121 $ 262,144 14,344 — $ 2,240,609 $ 527,834 $ (14,751) 16,361 — 529,444 $ 87,266 172,302 7,003 1,126 267,697 $ 7,870,398 $ 4,836,472 $ 2,434,897 5,031,920 11,681 $ 31,597,795 $ 10,204,017 $ 7,478,498 23,709,122 18,275 5,347,549 19,996 (1) Represents Repricing of payable to exchanged Private National Mortgage Acceptance Company, LLC unitholders under tax receivable agreement we entered into as part of our initial public offering during 2013. Mortgage Banking Loan Production Our loan production segment sources new prime credit quality first-lien residential conventional and government-insured or guaranteed mortgage loans through three channels: correspondent production, consumer direct lending and broker direct lending as described below. Correspondent Production In correspondent production we manage, on behalf of PMT and for our own account, the purchase from non- affiliates of mortgage loans that have been underwritten to investor guidelines. Our correspondent loans are directed to each entity based on the guarantor of the mortgage-backed securities (“MBS”) created from the loans: our production focus has been on loans insured or guaranteed by the FHA, VA or USDA for sale into Ginnie Mae-guaranteed MBS, whereas PMT’s production focus has been on loans that can be sold into MBS guaranteed by Fannie Mae or Freddie Mac. 7 This arrangement exists, in part, because PMT is not approved as an issuer of Ginnie Mae-guaranteed MBS. As a result, PMT sells the government-insured or guaranteed loans that it purchases from correspondent sellers to us and we pay PMT a sourcing fee ranging from one to two basis points, generally based on the average number of calendar days that PMT holds the loans before our purchase. We generally pool the government-insured or guaranteed loans into Ginnie Mae guaranteed MBS and then sell such MBS to institutional investors. In our correspondent production activities, for loans we source for our own account, we earn loan origination fees from the correspondent sellers, interest income on the loans during the time we hold such loans, gains or losses from the date we make a commitment to purchase the loans through the sale of these loans, and, in sales to entities other than PMT, we generally retain and recognize the fair value of the contractual rights to service the loans on behalf of the purchaser of the loans. These contracts are referred to as mortgage servicing rights (“MSRs”). In our loan fulfillment activities in support of PMT’s correspondent production activities, we earn fulfillment fees and tax service fees. We may also serve as a correspondent seller of newly originated loans from our consumer direct and broker direct lending channels to PMT under a mortgage loan purchase agreement. When we sell loans to PMT, PMT obtains the mortgage servicing rights relating to such loans. As such, our gains on sale of loans to PMT are primarily cash gains. During our 2017, 2018, 2019 and early 2020 fiscal years, we sold newly originated conventional conforming loans to PMT as PMT had available a selling arrangement that offered us more attractive pricing for certain conventional conforming loans than was otherwise available to us. We ceased such sales to PMT during the second quarter of 2020 as the more attractive pricing was no longer available to us. However, we may in the future enter into other sales arrangements with PMT where such arrangements are attractive to us and approved by the related party matters committees of both companies’ boards. Both companies’ related party matters committees are comprised of independent directors/trustees from the respective board. Consumer Direct Lending Through our consumer direct lending channel, we originate mortgage loans on a national basis. Our consumer direct model relies on the Internet and call center-based staff to acquire and interact with customers across the country. We do not have a “brick and mortar” branch network. In our consumer direct lending activities, we earn loan origination fees from the borrower, interest income during the time we hold the loan before sale, gains or losses from the date we make a commitment to fund the loan through the sale of these loans, and, in sales to entities other than to PMT, we retain and recognize the fair value of the associated MSRs. To the extent we refinance loans that we subservice for PMT where PMT owns the related MSRs, we are generally required to transfer and convey to PMT a recapture fee payable in cash. Broker Direct Lending In broker direct lending, we obtain loan application packages from nonaffiliated mortgage loan brokers, underwrite and fund the resulting loans for sale to PMT or investors. In our broker direct lending activities, we earn interest income, gains or losses from the date we make a commitment to fund the loan through the sale of these loans, and, in sales to entities other than PMT, we retain and recognize the fair value of the associated MSRs. 8 Our loan production activity is summarized below: Unpaid principal balance ("UPB") of loans purchased and originated for sale: Loans sourced through our correspondent lending channel, from PennyMac Mortgage Investment Trust Loans sourced through our consumer direct channel Loans sourced through our broker direct channel UPB of conventional loans fulfilled for PennyMac Mortgage Investment Trust Total loan production 2020 Year ended December 31, 2019 (in thousands) 2018 $ 60,540,530 23,491,465 12,168,106 96,200,101 $ 47,937,306 9,752,500 3,841,289 61,531,095 $ 36,415,933 4,650,316 378,544 41,444,793 100,389,252 26,194,303 $ 196,589,353 $ 117,564,799 $ 67,639,096 56,033,704 The effect of our loan production transactions with PMT on our financial statements are summarized below: Net gains on loans held for sale at fair value: Net gains on loans held for sale to PMT Mortgage servicing rights and excess servicing spread recapture incurred 2020 Year ended December 31, 2019 (in thousands) 2018 $ 81,295 $ 190,416 $ 69,359 (30,614) 50,681 $ (7,051) 183,365 $ (4,776) 64,583 $ Fulfillment fee revenue Tax service fees earned from PMT included in Loan origination fees Sourcing fees paid to PMT included in cost of loans purchased $ $ $ 222,200 $ 23,408 $ 11,037 $ 160,610 $ 14,695 $ 14,381 $ 81,350 7,433 10,925 9 Loan Servicing Our loan servicing segment performs loan administration, collection, and default management activities, including the collection and remittance of loan payments; response to customer inquiries; accounting for principal and interest; holding custodial (impounded) funds for the payment of property taxes and insurance premiums; counseling delinquent borrowers; and supervising foreclosures and property dispositions. We service loans both as the owner of MSRs and as the subservicer on behalf of PMT. The UPB of our loan servicing portfolio is summarized below: Investor: Non-affiliated entities: Originated Purchased Loans held for sale Total owned servicing PennyMac Mortgage Investment Trust Total December 31, 2020 2019 (in thousands) $ 199,655,361 41,612,940 241,268,301 11,063,938 252,332,239 174,418,591 $ 426,750,830 $ 168,842,011 59,703,547 228,545,558 4,724,006 233,269,564 135,414,668 $ 368,684,232 Our responsibilities and risks relating to loans we service in arrangements where we own the MSRs or mortgage servicing liabilities (“MSLs”) differ from those where we act as subservicer for the owner of the servicing rights. As the owner of the servicing rights: • We recognize our investment in the servicing rights received in loan sale transactions where we retain the contractual obligation to service the loans as well the investment we make when we buy MSRs or assume MSLs. We carry these assets and liabilities at fair value and as such they are subject to subsequent changes in fair value owing to the anticipated realization of the cash flows from the asset or liability or to changes in the market for such MSRs and MSLs; • Because our investment in MSRs can be significant and the fair value of this asset is sensitive to changes in prepayment activity, the cost to service the loans and marketplace return requirements, we incur costs to hedge this investment – primarily the risk of changes in fair value arising from changes in prepayment speeds in response to changes in interest rates; and • We are responsible for advancing our corporate funds to protect the loan owners’ interest in the collateral securing such loans for such items as hazard insurance, property taxes and foreclosure-related costs, subject to future reimbursement, as well as advancing delinquent principal and interest payments to the MBS holders. As the subservicer for the owner of servicing rights, we do not carry MSRs or MSLs on our balance sheet and therefore do not recognize changes in the fair value of MSRs or MSLs and are generally not responsible for financing the advance of corporate funds to protect the loan owners’ interest in the collateral securing such loans. As a result, the fees we earn from such arrangements are generally less on a per-loan basis than those we earn from holding MSRs and MSLs. 10 Following is a summary of our net loan servicing fees: Net loan servicing fees: From non-affiliates: Loan servicing fees: Contractually specified Other Realization of cash flows Other changes in fair value of mortgage servicing rights and mortgage servicing liabilities Hedging results Change in fair value of excess servicing spread financing payable to PennyMac Mortgage Investment Trust Net loans servicing fees from non-affiliates From affiliates: Loan servicing fees: From PennyMac Mortgage Investment Trust From Investment Funds Net loans servicing fees from affiliates Net loan servicing fees Investment Management 2020 Year ended December 31, 2019 (in thousands) 2018 $ 814,646 $ 116,464 931,110 (392,152) 730,165 $ 98,564 828,729 (429,571) 585,101 64,133 649,234 (280,015) (1,109,841) 918,180 (559,043) 395,497 163,671 (121,045) 24,970 (558,843) 372,267 9,256 (583,861) 244,868 (8,500) (245,889) 403,345 67,181 — 67,181 439,448 $ 48,797 — 48,797 293,665 $ 42,045 3 42,048 445,393 $ We are an investment manager through our subsidiary, PCM. PCM currently manages PMT and, before 2019, managed the Investment Funds. For these activities, we earn management fees as a percentage of net assets and may earn incentive compensation based on investment performance. During 2018, we completed the liquidation of the Investment Funds. The net assets of PMT are summarized below: PennyMac Mortgage Investment Trust December 31, 2020 2019 (in thousands) $ 2,296,859 $ 2,450,916 11 Human Capital Our long-term growth and success is highly dependent upon our employees and our ability to maintain a diverse and inclusive workplace that represents a broad spectrum of backgrounds, ideas and perspectives. As part of these efforts, we strive to offer competitive compensation and benefits, foster a community where everyone feels a greater sense of belonging and purpose, and provide employees with the opportunity to give back and make an impact in the communities where we live and serve. During 2020, our workforce grew from over 4,000 domestic employees as of the fiscal year ended December 31, 2019 to over 6,000 domestic employees as of the fiscal year ended December 31, 2020. At the end of fiscal year 2020, our workforce was 53.3% female and 46.7% male, and the ethnicity of our workforce was 43.7% White, 23.4% Hispanic, 16.8% Black, 10.3% Asian and 5.8% other. Recruiting and Employee Retention We believe in attracting, developing and engaging the best talent, while providing a supportive work environment that prioritizes the health and safety of our employees. Our compensation programs are designed to motivate and reward employees who possess the necessary skills to support our business strategy and create long-term value for our stockholders. Employee compensation may include base salary, annual cash incentives, and long-term equity incentives, as well as life and health insurance and 401(k) plan matching contributions. Employees receive regular training to help further enhance their career development objectives and we also actively manage an enterprise-wide mentoring program. We have partnered with an external vendor to establish a comprehensive, fully integrated wellness program designed to enhance the productivity of our employees. We also support the U.S. military through our continued focus on recruiting and creating opportunities for veterans. For example, we established the Veterans Engaging Mentorships, Relationships, and Growth program to further our efforts to hire, support, and create a community of veterans and veteran families. Diversity and Inclusion We believe that building a diverse and inclusive, high-performing workforce where our employees bring varied perspectives and experiences to work every day creates a positive influence in our workplace, community and business operations. Our Board of Directors, our Nominating and Corporate Governance Committee and our Risk Committee provide regular oversight on our corporate sustainability, diversity and inclusion programs and initiatives. During 2020, we established leadership goals and created customized initiatives that focused on our continued effort to increase the number of women and underrepresented minorities in management positions throughout our company and its business divisions. As it relates to gender diversity, we established the Women Empowering Mentorships, Relationships, and Growth program to emphasize career growth, networking, and learning opportunities for women at the management level. We also foster a more inclusive culture through a variety of other diversity and inclusion initiatives, including corporate training, special events, community outreach and corporate philanthropy. Community Involvement We have a corporate philanthropy program that is governed by a philosophy of giving that prioritizes the support of causes and issues that are important in our local communities, and drives a culture of employee engagement and collaboration throughout our organization. We are committed to empowering our employees to be a positive influence in the communities where we live and serve, and believe that this commitment supports our efforts to attract and engage employees and improve retention. During the 2020 fiscal year, we established a separate donor advised fund to facilitate donations to various local and national charitable organizations. 12 U.S. Mortgage Market The U.S. residential mortgage market is one of the largest financial markets in the world, with approximately $11.5 trillion of outstanding debt as of September 30, 2020. According to Inside Mortgage Finance, first lien mortgage loan origination volume was approximately $4.0 trillion in 2020. Many of the largest financial institutions, primarily banks which have traditionally held the majority of the market share in mortgage origination and servicing, have reduced their participation in the mortgage market creating opportunities for non-bank participants. The residential mortgage industry is characterized by high barriers to entry, including the necessity for approvals required to sell loans to and service loans for the Agencies, state licensing requirements for non-federally chartered banks, sophisticated infrastructure, technology, risk management, and processes required for successful operations, and financial capital requirements. Our Growth Strategies Our growth strategies include: Growing Consumer Direct Lending through Portfolio Recapture and Non-Portfolio Originations We expect to grow our consumer direct lending business by leveraging our growing servicing portfolio through recapture of existing customers for refinance and purchase-money loans as well as increasing our non-portfolio originations. As our servicing portfolio grows, we will have a greater number of leads to pursue, which we believe will lead to greater origination activity through our consumer direct business. As of December 31, 2020, we serviced 1.9 million loans. At the same time, we are making significant investments in technology, personnel and marketing to increase our non-portfolio originations. We believe that our national call center model and our technology will enable us to drive origination process efficiencies and best-in-class customer service. Growing Broker Direct Lending The broker lending channel involves the underwriting and funding of mortgage loans sourced by mortgage loan brokers and other financial intermediaries. According to Inside Mortgage Finance, the broker lending channel represented approximately 14% of U.S. residential mortgage originations in 2020. In 2020, 2019 and 2018, we funded $12.2 billion, $3.8 billion and $378.5 million of mortgage loans, respectively, through our broker direct channel. We plan on growing our mortgage loan volume by adding broker relationships and offering our mortgage loan brokers access to our technology through a dedicated portal. Growing Correspondent Production through Expanding Seller Relationships and Adding Products and Services We expect to grow our correspondent production business by expanding the number and types of sellers from which we purchase loans and increasing the volume of loans that we purchase from our sellers as we continue to expand to the loan products and services we offer. Over the past several years, a number of large banks have exited or reduced the size of their correspondent production businesses, creating an opportunity for non-bank entities to gain market share. We believe that we are well positioned to continue taking advantage of this opportunity based on our management expertise in the correspondent production business, our relationships with correspondent sellers, and our supporting systems and processes. 13 Growing our Mortgage Loan Servicing Portfolio We expect to focus the growth of our servicing portfolio on loan production activities, as our correspondent government-insured production and consumer and broker direct lending add new servicing for owned MSRs, and correspondent conventional production adds new subservicing. In 2020, our correspondent, consumer direct and broker direct loan production totaled $196.6 billion in UPB. We may supplement our organic growth with MSR acquisitions, some of which may be concentrated in delinquent or defaulted loans for which we have expertise in servicing. We have acquired MSRs both from large mortgage servicers and independent mortgage bankers, which may sell MSRs due to continuing operational and regulatory and capital pressures. In 2020, we purchased MSRs relating to approximately $2.4 billion in UPB of underlying loans. Expansion into New Markets and Products We regularly evaluate opportunities to grow our business, including expansion into new markets. We also continue to develop new products to satisfy demand from customers in each of our production channels and respond to changing circumstances in the market for mortgage-related financing. Compliance and Regulatory Our business is subject to extensive federal, state and local regulation. The CFPB was established on July 21, 2010 under Title X of the Dodd-Frank Wall Street Reform and Consumer Protection Act. The CFPB is responsible for ensuring consumers are provided with timely and understandable information to make responsible decisions about financial transactions, federal consumer financial laws are enforced and consumers are protected from unfair, deceptive, or abusive acts and practices and from discrimination. Although the CFPB’s actions may improve consumer protection, such actions also have resulted in a meaningful increase in costs to consumers and financial services companies including mortgage originators and servicers. Our loan production and loan servicing operations are regulated at the state level by state licensing authorities and administrative agencies. We, along with certain PennyMac employees who engage in regulated activities, must apply for licensing as a mortgage banker or lender, loan servicer and debt collector pursuant to applicable state law. These state licensing requirements typically require an application process, the payment of fees, background checks and administrative review. Our servicing operations are licensed (or exempt or otherwise not required to be licensed) to service mortgage loans in all 50 states, the District of Columbia, Guam and the U.S. Virgin Islands. Our consumer direct lending business is licensed to originate loans in 49 states and the District of Columbia. From time to time, we receive requests from states and Agencies and various investors for records, documents and information regarding our policies, procedures and practices regarding our loan production and loan servicing business activities, and undergo periodic examinations by federal and state regulatory agencies. We incur significant ongoing costs to comply with these licensing and examination requirements. The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (the “SAFE Act”) requires all states to enact laws that require all individuals acting in the United States as mortgage loan originators to be individually licensed or registered if they intend to offer mortgage loan products. These licensing requirements include enrollment in the Nationwide Mortgage Licensing System, application to state regulators for individual licenses and the completion of pre-licensing education, annual education and the successful completion of both national and state exams. We must comply with a number of federal consumer protection laws, including, among others: • the Real Estate Settlement Procedures Act (“RESPA”), and Regulation X thereunder, which require certain disclosures to mortgagors regarding the costs of mortgage loans, the administration of tax and insurance escrows, the transferring of servicing of mortgage loans, the response to consumer complaints, and payments between lenders and vendors of certain settlement services; • the Truth in Lending Act (“TILA”), and Regulation Z thereunder, which require certain disclosures to mortgagors regarding the terms of their mortgage loans, notices of sale, assignments or transfers of 14 ownership of mortgage loans, new servicing rules involving payment processing, and adjustable rate mortgage change notices and periodic statements; the Equal Credit Opportunity Act and Regulation B thereunder, which prohibit discrimination on the basis of age, race and certain other characteristics, in the extension of credit; the Fair Housing Act, which prohibits discrimination in housing on the basis of race, sex, national origin, and certain other characteristics; the Home Mortgage Disclosure Act and Regulation C thereunder, which require financial institutions to report certain public loan data; the Homeowners Protection Act, which requires the cancellation of private mortgage insurance once certain equity levels are reached, sets disclosure and notification requirements, and requires the return of unearned premiums; the Servicemembers Civil Relief Act, which provides, among other things, interest and foreclosure protections for service members on active duty; the Gramm-Leach-Bliley Act and Regulation P thereunder, which require us to maintain privacy with respect to certain consumer data in our possession and to periodically communicate with consumers on privacy matters; the Fair Debt Collection Practices Act, which regulates the timing and content of debt collection communications; the Fair Credit Reporting Act and Regulation V thereunder, which regulate the use and reporting of information related to the credit history of consumers; the National Flood Insurance Reform Act of 1994, which provides for lenders to require from borrowers or to purchase flood insurance on behalf of borrower/owners of properties in special flood hazard areas; and the CARES Act, which allows borrowers with federally-backed loans to request temporary payment forbearance in response to the increased borrower hardships resulting from the ongoing COVID-19 pandemic. • • • • • • • • • • Many of these laws are further impacted by the SAFE Act and implementation of new rules by the CFPB. Our senior management team has established a comprehensive compliance management system ("CMS") that is designed to ensure compliance with applicable mortgage origination and servicing laws and regulations. The components of our CMS include: (a) oversight by senior management and our Board of Directors to ensure that our compliance culture, guidance, and resources are appropriate; (b) a compliance program to ensure that our policies, training and monitoring activities are complete and comprehensive; (c) a complaint management program to ensure that consumer complaints are appropriately addressed and that any required actions are implemented on a timely basis; and (d) independent oversight to ensure that our CMS is functioning as designed. An important component of the CMS is management’s Mortgage Regulatory Compliance Committee (“MRCC”). This committee oversees the CMS and supports our cultural initiatives that reinforce the importance of regulatory compliance. The MRCC also monitors changes in the internal and external environment, approves mortgage compliance policies, monitors compliance with those policies and ensures any required remediation is implemented on a timely basis. The MRCC has identified individuals throughout the organization to oversee specific areas of compliance. MRCC membership includes senior management from all areas of the Company impacted by mortgage compliance laws and regulations. The MRCC meets on a regular basis throughout the year. 15 Intellectual Property We rely on a combination of trademarks, copyrights, and trade secrets, as well as confidentiality and contractual provisions to protect our intellectual property and proprietary technologies. We hold various registered trademarks, including trademarks with respect to the name PennyMac®, the swirl design and rooftop design appearing in certain PennyMac drawings and logos and various additional designs and word marks relating to the PennyMac name. Depending upon the jurisdiction, trademarks generally are valid as long as they are in use and/or their registrations are properly maintained. We generally intend to renew our trademarks as they come up for renewal. Our other intellectual property includes proprietary know-how and technological innovations, such as our proprietary workflow driven cloud based servicing system, as well as proprietary pricing engines, loan-level analytics systems and other trade secrets that we have developed to maintain our competitive position. Competition Given the diverse and specialized nature of our businesses, we do not believe we have a direct competitor for the totality of our business. We compete with a number of nationally-focused companies in each of our businesses. In our loan production and servicing segments, we compete with large financial institutions and with other independent residential mortgage loan producers and servicers, such as Wells Fargo, JP Morgan Chase, Rocket Mortgage, Mr. Cooper and United Wholesale Mortgage. In our loan production segment, we compete primarily on the basis of product offerings, technical knowledge, manufacturing quality, speed of execution, rate and fees. In our servicing segment, we compete primarily on the basis of experience in the residential loan servicing business, quality and efficiency of execution and servicing performance. In our investment management segment, we compete for capital with both traditional and alternative investment managers. We compete primarily on the basis of historical track record of risk-adjusted returns, experience of investment management team, the return profile of prospective investment opportunities and on the level of fees and expenses. Available Information Our annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, proxy statements and amendments to those reports filed with or furnished to the SEC pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), are available free of charge through the investor relations section of our website at www.pennymacfinancial.com as soon as reasonably practicable after electronically filing such material with the SEC. The SEC maintains an Internet site that contains reports, proxy and information statements and other information regarding our filings at www.sec.gov. The above references to our website and the SEC’s website do not constitute incorporation by reference of the information contained on those websites and should not be considered part of this document. 16 Item 1A. Risk Factors Summary Risk Factors We are subject to a number of risks that, if realized, could have a material adverse effect on our business, financial condition, liquidity, results of operations and our ability to make distributions to our shareholders. Some of our more significant challenges and risks include, but are not limited to, the following, which are described in greater detail below: • Our business, financial condition and results of operations may be adversely affected by the ongoing COVID-19 pandemic. • Failure to successfully modify, resell or refinance early buyout loans or defaults of the early buyout loans beyond expected levels may adversely affect our business, financial condition, liquidity and results of operations. • We operate in a highly regulated industry and the continually changing federal, state and local laws and regulations could materially and adversely affect our business, financial condition, liquidity and results of operations. • New CFPB or state rules and regulations and more stringent enforcement of existing rules and regulations by the CFPB or state regulators could result in enforcement actions, fines, penalties and the inherent reputational risk that results from such actions. • We are highly dependent on U.S. government-sponsored entities and government agencies, and any changes in these entities, their current roles or the leadership at such entities or their regulators could materially and adversely affect our business, financial condition, liquidity and results of operations. • Our business prospects, financial condition, liquidity and results of operations could be adversely impacted by the CFPB’s final General Qualified Mortgage (“QM”) loan rule for certain GSE eligible loans and its impact on the ability to repay rules. • We are required to hold various Agency approvals in order to conduct our business and there is no assurance that we will be able to obtain or maintain those Agency approvals or that changes in Agency guidelines will not materially and adversely affect our business, financial condition, liquidity and results of operations. • Our mortgage banking revenues are highly dependent on macroeconomic factors and real estate market, mortgage market and financial market conditions. • We may not be able to effectively manage significant increases or decreases in our loan production volume, which could negatively affect our business, financial condition, liquidity and results of operations. • We have a substantial amount of indebtedness, which may limit our financial and operating activities, expose us to substantial increases in costs due to interest rate fluctuations, expose us to the risk of default under our debt obligations and may adversely affect our ability to incur additional debt to fund future needs. • We rely on external financial arrangements to fund mortgage loans and operate our business and our inability to refinance or enter new financial arrangements could be detrimental to our business. • Our earnings may decrease because of changes in prevailing interest rates. • Increases in delinquencies and defaults may adversely affect our business, financial condition, liquidity and results of operations. • A disruption in the MBS market could materially and adversely affect our business, financial condition, liquidity and results of operations. • We are required to make servicing advances that can be subject to delays in recovery or may not be recoverable in certain circumstances, which could adversely affect our business, financial condition, liquidity and results of operations. • We depend on counterparties and vendors to provide services that are critical to our business, which subjects us to a variety of risks. • Our failure to appropriately address various issues that may give rise to reputational risk could cause harm to our business and adversely affect our earnings. • We rely on PennyMac Mortgage Investment Trust (“PMT”) as a significant source of financing for, and revenue related to, our mortgage banking business, and the termination of, or material adverse change in, 17 the terms of this relationship, or a material adverse change to PMT or its operations, could adversely affect our business, financial condition, liquidity and results of operations. • A significant portion of our loan servicing operations are conducted pursuant to subservicing contracts with PMT, and any termination by PMT of these contracts, or a material change in the terms thereof that is adverse to us, would adversely affect our business, financial condition, liquidity and results of operations. • Market conditions could reduce the fair value of the assets that we manage, which would reduce our management and incentive fees. • Our failure to comply with the extensive amount of regulation applicable to our investment management segment could materially and adversely affect our business, financial condition, liquidity and results of operations. • We may encounter conflicts of interest in trying to appropriately allocate our time and services between activities for our own account and for PMT, or in trying to appropriately allocate investment opportunities among ourselves and for PMT. • Our risk management efforts may not be effective. • Initiating new business activities, developing new products or significantly expanding existing business activities may expose us to new risks and increase our cost of doing business. • Cybersecurity risks, cyber incidents and technology failures may adversely affect our business by causing a disruption to our operations, a compromise or corruption of our confidential information, and/or damage to our business relationships, all of which could negatively impact our financial results. • The industry in which we operate is highly competitive, and is likely to become more competitive, and decreased margins resulting from increased competition or our inability to compete successfully could adversely affect our business, financial condition, liquidity and results of operations. Risk Factors In addition to the other information set forth in this Report, you should carefully consider the following factors, which could materially adversely affect our business, financial condition, liquidity and results of operations in future periods. The risks described below are not the only risks that we face. Additional risks not presently known to us or that we currently deem immaterial may also materially adversely affect our business, financial condition, liquidity and results of operations in future periods. Risks Related to Our Mortgage Banking Segment Regulatory Risks Our business, financial condition and results of operations may be adversely affected by the ongoing COVID-19 pandemic. The COVID-19 pandemic has created unprecedented economic, financial and public health disruptions that have adversely affected, and are likely to continue to adversely affect, our business, financial condition and results of operations. The extent to which COVID-19 continues to negatively affect our business, financial condition and results of operations will depend on future developments, which are highly uncertain and cannot be predicted, including the scope and duration of the pandemic and actions taken by governmental authorities and other third parties in response to COVID-19. The federal government enacted the CARES Act, which allows borrowers with federally-backed loans to request temporary payment forbearance in response to the increased borrower hardships resulting from the ongoing COVID-19 pandemic. The initial forbearance period is 180 days, subject to another 180 days extension. In addition, in February 2021 the federal government announced an additional extension of three to six months depending on loan type. As a result of the CARES Act forbearance requirements, we expect to experience continue elevated delinquencies in our servicing portfolio that may require us to finance substantial amounts of advances of principal and interest payments to the investors holding those loans, as well as advances of property taxes, insurance premiums and other expenses to protect investors’ 18 interests in the properties securing the loans. In fiscal year 2020, elevated prepayment activity was sufficient to cover principal and interest payment advances required under the CARES Act, however, in the future elevated prepayment activity may be insufficient to cover required principal and interest advances. We also expect the effects of the CARES Act forbearance requirements to reduce our servicing fee income and increase our servicing expenses due to the increased number of delinquent loans, significant levels of forbearance that we have granted and continue to grant, as well as the resolution of loans that we expect to ultimately default as the result of the ongoing COVID-19 pandemic. Future servicing advances will be driven by the number of borrower delinquencies, including those resulting from payment forbearance; the amount of time borrowers remain delinquent; and the level of successful resolution of delinquent payments, all of which will be impacted by the pace at which the economy recovers from the ongoing COVID-19 pandemic. As of December 31, 2020, 7.2% of loans in our predominantly government-insured or guaranteed MSR portfolio were in forbearance plans and delinquent resulting in an increase in the level of servicing advances we have been required to make due to borrower delinquencies. Servicing advances resulting from COVID-19 could have a significant adverse impact on our cash flows and could also have a detrimental effect on our business and financial condition. Financial markets have experienced substantial volatility and reduced liquidity, resulting in unprecedented federal government intervention to lower the federal funds rate to near zero and support market liquidity by purchasing assets in many financial markets, including the mortgage-backed securities market. The CARES Act forbearance requirements and the decline in interest rates have negatively impacted the fair value of our servicing assets. In addition, the CARES Act forbearance requirements and the decline in the value of financial assets linked to consumer credit performance in early 2020 caused PMT to report material losses and negatively affected PMT's shareholders' equity and net assets under management. Consequently, we experienced a reduction in our base management fees from PMT in fiscal year 2020. Further market volatility or economic weakness may result in additional declines in the value of our servicing assets, lower base management fees and make it increasingly difficult to optimize our hedging activities. Also, our liquidity and/or regulatory capital could be adversely impacted by volatility and disruptions in the capital and credit markets. In addition, if we fail to meet or satisfy any of the covenants in our repurchase agreements or other financing arrangements as a result of the impact of the COVID-19 pandemic, we would be in default under these agreements, which could result in a cross-default or cross-acceleration under other financing arrangements, and our lenders could elect to declare outstanding amounts due and payable (or such amounts may automatically become due and payable), terminate their commitments, require the posting of additional collateral and enforce their respective interests against existing collateral. We may also have difficulty accessing debt and equity capital on attractive terms, or at all, as a result of the impact of the COVID-19 pandemic, which may adversely affect our access to capital necessary to fund our operations or address maturing liabilities on a timely basis. This includes renewals of our existing credit facilities with our lenders who may be adversely impacted by the volatility and dislocations in the financial markets and may not be willing or able to continue to extend us credit on the same terms, or on favorable terms, or at all. In addition, our business could be disrupted if we are unable to operate due to changing governmental restrictions such as travel bans and quarantines placed or reinstituted on our employees or operations, including, successfully operating our business from remote locations, ensuring the protection of our employees’ health and maintaining our information technology infrastructure. Federal, state, and local executive, legislative and regulatory responses to the ongoing COVID-19 pandemic are rapidly evolving, may be inconsistent and conflict in scope or application, and may be subject to change without advance notice. These regulatory responses may impose additional compliance obligations, may extend existing CARES Act forbearance requirements and delay our licensing efforts, which may negatively impact our business. In addition, the CARES Act and other federal, state and local regulations are subject to interpretation given the existing ambiguities in the rules and regulations, which may result in future class action and other litigation risk. Governmental authorities have taken additional measures to stabilize the financial markets and support the economy including providing monetary relief and extending foreclosure and eviction moratoria. The outcome of these measures are unknown and they may not be sufficient to address future market dislocations or avert severe and prolonged reductions in economic activity. We may also face increased risks of disputes with our business partners, litigation and governmental and regulatory scrutiny as a result of the effects of the COVID-19 pandemic. The scope and duration of the COVID-19 pandemic and the efficacy of the extraordinary measures put in place to address it are currently unknown. Even 19 after the COVID-19 pandemic subsides, the economy may not fully recover for some time and we may be materially and adversely affected by a prolonged recession or economic downturn. To the extent the COVID-19 pandemic adversely affects our business, financial condition and results of operations, it may also have the effect of heightening many of the other risks described in this Item 1A. Failure to successfully modify, resell or refinance early buyout loans or defaults of the early buyout loans beyond expected levels may adversely affect our business, financial condition, liquidity and results of operations. The ongoing COVID-19 pandemic has significantly increased the number of Ginnie Mae loans that are seriously delinquent in our Ginnie Mae MSR portfolio. As a mortgage servicer, we have an early buyout repurchase option (“EBOs”) for loans at least three months delinquent in our Ginnie Mae MSR portfolio. During the year ended December 31, 2020, we have repurchased $9.6 billion delinquent Ginnie Mae loans from our Ginnie Mae MSR portfolio. Purchasing delinquent Ginnie Mae loans provides us with an alternative to our mortgage servicing obligation of advancing principal and interest at the coupon rate of the related Ginnie Mae security. While our EBO program reduces the cost of servicing the Ginnie Mae loans, it may also accelerate loss recognition when the loans are repurchased because we are required to write off accumulated non-reimbursable interest advances and other costs. In addition, after purchasing the delinquent Ginnie Mae loans, we expect to resecuritize many of the delinquent loans into another Ginnie Mae guaranteed security upon the delinquent loans becoming current either through the borrower’s reperformance or through the completion of a loan modification; however, there is no guarantee that any delinquent loan will reperform or be modified. The ongoing COVID-19 pandemic as well as changing government regulations, including Ginnie Mae’s 2020 regulations requiring reperforming loan borrowers to make six months of timely payments in certain circumstances before a loan can be repooled into another Ginnie Mae guaranteed security, has made estimating the loan amounts expected to be modified, resold or refinanced more difficult. Failure to successfully modify, resell or refinance our repurchased Ginnie Mae loans or if a significant portion of the repurchased Ginnie Mae loans default may adversely affect our business, financial condition, liquidity and results of operations. We operate in a highly regulated industry and the continually changing federal, state and local laws and regulations could materially and adversely affect our business, financial condition, liquidity and results of operations. We are required to comply with a wide array of federal, state and local laws and regulations that regulate, among other things, the manner in which we conduct our businesses. These regulations directly impact our business and require constant compliance, monitoring and internal and external audits and examinations by federal and state regulators. Our failure to operate effectively and in compliance with any of these laws, regulations and rules could subject us to lawsuits or governmental actions and damage our reputation, which could materially and adversely affect our business, financial condition, liquidity and results of operations. In addition, our failure to comply with these laws, regulations and rules may result in increased costs of doing business, reduced payments by borrowers, modification of the original terms of mortgage loans, permanent forgiveness of debt, delays in the foreclosure process, increased servicing advances, litigation, reputational damage, enforcement actions, and repurchase and indemnification obligations. Further, we may be required to pay substantial penalties imposed by our regulators due to compliance errors, or we may lose our licenses to originate and/or service loans. 20 The failure of our correspondent sellers to comply with any applicable laws, regulations and rules may also result in these adverse consequences. We have in place a due diligence program designed to assess areas of risk with respect to loans we acquire from such correspondent sellers. However, we may not detect every violation of law and, to the extent any correspondent sellers, third party originators, servicers or brokers with whom we do business fail to comply with applicable laws or regulations and any of their mortgage loans or MSRs become part of our assets, it could subject us, as an assignee or purchaser of the related mortgage loans or MSRs, to monetary penalties or other losses. While we may have contractual rights to seek indemnity or repurchase from certain of these lenders, third party originators, servicers or brokers, if any of them are unable to fulfill their indemnity or repurchase obligations to us to a material extent, our business, liquidity, financial condition and results of operations could be materially and adversely affected. Our service providers and other vendors are also required to operate in compliance with applicable laws, regulations and rules. Our failure to adequately manage service providers and other vendors to mitigate risks of noncompliance with applicable laws may also have these negative results. The recent outcome of the 2020 U.S. Presidential and Congressional elections could result in significant policy changes or regulatory uncertainty in our industry and may also result in increased regulatory scrutiny and enforcement actions. While it is not possible to predict when and whether significant policy or regulatory changes would occur, any such changes on the federal, state or local level could significantly impact, among other things, our operating expenses, the availability of mortgage financing, interest rates, consumer spending, the economy and the geopolitical landscape. To the extent that the new government administration takes action by proposing and/or passing regulatory policies that could have a negative impact on our industry, such actions may have a material adverse effect on our business, financial condition and results of operations. The Financial Stability Oversight Council (“FSOC”) and Conference of State Bank Supervisors (“CSBS”) have been reviewing whether state chartered nonbank mortgage servicers should be subject to “safety and soundness” standards similar to those imposed by federal law on insured depository institutions, even though nonbank mortgage servicers do not have any federally insured deposit accounts. For example, on September 29, 2020, the CSBS released proposed prudential standards for state oversight of nonbank mortgage servicers. The proposed CSBS prudential standards would include revised minimum net worth, capital ratio and liquidity standards similar to existing FHFA requirements and would require servicers to maintain sufficient allowable assets to cover normal operating expenses in addition to the amounts required for servicing expenses. In addition, the FSOC has encouraged state regulators to work to develop prudential and corporate governance standards for nonbank mortgage servicers and has issued guidance describing the process FSOC would follow if it were to consider making a determination to subject a nonbank financial company to supervision by the Board of Governors of the Federal Reserve System and prudential standards. To the extent any such state regulators impose new minimum net worth, capital ratio and liquidity standards that are overly burdensome, such actions may have a material adverse effect on our business, financial condition and results of operations. New CFPB or state rules and regulations or more stringent enforcement of existing rules and regulations by the CFPB or state regulators could result in enforcement actions, fines, penalties and the inherent reputational risk that results from such actions. The CFPB has regulatory authority over certain aspects of our business as a result of our residential mortgage banking activities, including, without limitation, the authority to conduct investigations, bring enforcement actions, impose monetary penalties, require remediation of practices, pursue administrative proceedings or litigation, and obtain cease and desist orders for violations of applicable federal consumer financial laws. Although there was a decline in enforcement actions by the CFPB under the prior federal administration, examinations by state regulators and enforcement actions in the residential mortgage and servicing sectors by state attorneys general have increased and may continue to increase under the incoming federal administration. Failure to comply with the CFPB and state laws, rules or regulations to which we are subject, whether actual or alleged, could have a material adverse effect on our business, liquidity, financial condition and results of operations. Our failure to comply with the laws, rules or regulations to which we are subject, whether actual or alleged, would expose us to fines, penalties or potential litigation liabilities, including costs, settlements and judgments, any of which could have a material adverse effect on our business, liquidity, financial condition and results of operations and our 21 ability to make distributions to our shareholders. We are highly dependent on U.S. government-sponsored entities and government agencies, and any changes in these entities, their current roles or the leadership at such entities or their regulators could materially and adversely affect our business, financial condition, liquidity and results of operations. Our ability to generate revenues through mortgage loan sales depends on programs administered by GSEs, such as Fannie Mae and Freddie Mac, government agencies, including Ginnie Mae, and others that facilitate the issuance of mortgage-backed securities (“MBS”), in the secondary market. Presently, almost all of the newly originated loans that we originate directly with borrowers or assist PMT in acquiring from mortgage lenders through our correspondent production activities qualify under existing standards for inclusion in MBS issued by Fannie Mae or Freddie Mac or guaranteed by Ginnie Mae. We, or PMT, also derive other material financial benefits from our Agency relationships, including the ability to avoid certain loan inventory finance costs through streamlined loan funding and sale procedures. A number of legislative proposals have been introduced in recent years that would wind down or phase out the GSEs, including a proposal by the prior federal administration to end the conservatorship and privatize Fannie Mae and Freddie Mac. On November 18, 2020 the FHFA finalized new regulatory capital rules for Fannie Mae and Freddie Mac that requires them to increase their capital to $280 billion. FHFA did not specify how the new regulatory capital requirements will be achieved or a timeframe for meeting the capital target, however, any increase in guaranty fees or other costs imposed by Fannie Mae and Freddie Mac to raise additional capital may have a negative impact on the mortgage market and could reduce Fannie Mae and Freddie Mac’s future role in the mortgage industry. It is not possible to predict the scope and nature of the actions that the U.S. government, including the new incoming federal administration, will ultimately take with respect to the GSEs. Any changes in laws and regulations affecting the relationship between Fannie Mae and Freddie Mac and their regulators or the U.S. federal government, and any changes in leadership at these entities, could adversely affect our business and prospects. Any discontinuation of, or significant reduction in, the operation of Fannie Mae or Freddie Mac or any significant adverse change in their capital structure, financial condition, activity levels in the primary or secondary mortgage markets or in underwriting criteria could materially and adversely affect our business, financial condition, liquidity and results of operations and our ability to make distributions to our shareholders Elimination of the traditional roles of Fannie Mae and Freddie Mac, or any changes to the nature or extent of the guarantees provided by Fannie Mae and Freddie Mac or the fees, terms and guidelines that govern our selling and servicing relationships with them, could also materially and adversely affect our ability to sell and securitize loans through our loan production segment, and the performance, liquidity and market value of our investments. Our ability to generate revenues from newly originated loans that we assist PMT in acquiring through its correspondent production business would be similarly affected. Moreover, any changes to the nature of the GSEs or their guarantee obligations could redefine what constitutes an Agency MBS and could have broad adverse implications for the market and our business, financial condition, liquidity and results of operations. Our ability to generate revenues from newly originated loans that we assist PMT in acquiring through its correspondent production business is also highly dependent on the fact that the Agencies have not historically acquired such loans directly from mortgage lenders, but have instead relied on banks and non-bank aggregators such as us to acquire, aggregate and securitize or otherwise sell such loans to investors in the secondary market. Certain of the Agencies have approved new and smaller lenders that traditionally may not have qualified for such approvals. To the extent that these mortgage lenders choose to sell directly to the Agencies rather than through loan aggregators like us, the number of loans available for purchase by aggregators is reduced, which could materially and adversely affect our business and results of operations. Similarly, to the extent the Agencies increase the number of purchases and sales for their own accounts, our business and results of operations could be materially and adversely affected. Our business prospects, financial condition, liquidity and results of operations could be adversely impacted by the CFPB’s final General Qualified Mortgage (“QM”) loan rule for certain GSE eligible loans and its impact on the ability to repay rules. The Dodd-Frank Act provides that a lender must make “a reasonable, good faith determination” of each 22 borrower’s ability to repay a loan, but may presume that a borrower will be able to repay a loan if such loan has certain characteristics that meet the QM definition. The CFPB adopted its QM definition that establishes rigorous underwriting and product feature requirements for a loan to be deemed a QM. Within those regulations, the CFPB created a special exemption for the GSEs that is generally referred to as the “QM patch,” which allows any GSE-eligible loan to be deemed a QM. The QM patch effectively provides QM designation for GSE eligible loans that have a debt-to-income ratio in excess of 43%, which represents a meaningful portion of the loans currently purchased by the GSEs. Without the QM patch or an alternative, loans with debt-to-income ratios above 43% would not be designated as QMs unless they were insured by a federal agency such as the FHA or VA, which have each adopted their own QM definition that does not currently have a debt-to-income ratio limitation. In October 2020, the CFPB issued a rule providing that the QM patch will expire on the earlier of the implementation of a final amendment revising the “General QM loan” definition or upon the date that the GSEs exit conservatorship. On December 11, 2020, the CFPB issued final General QM loan rules replacing the debt-to-income ratio limitations with a price-based approach that may have significant implications for the U.S. housing and mortgage market since we do not know how the credit markets and borrowers will respond to the new regulations. Failure to establish effective operational procedures to comply with the final General QM loan rules could materially and adversely affect our business, financial condition, liquidity and results of operations. We are required to hold various Agency approvals in order to conduct our business and there is no assurance that we will be able to obtain or maintain those Agency approvals or that changes in Agency guidelines will not materially and adversely affect our business, financial condition, liquidity and results of operations. We are required to hold certain Agency approvals in order to sell mortgage loans to the Agencies and service such mortgage loans on their behalf. Our failure to satisfy the various requirements necessary to obtain and maintain such Agency approvals over time would restrict our direct business activities and could materially and adversely impact our business, financial condition, liquidity and results of operations. We are also required to follow specific guidelines that impact the way that we originate and service Agency loans. A significant change in these guidelines that has the effect of decreasing the fees we charge or requires us to expend additional resources in providing mortgage services could decrease our revenues or increase our costs, which would also adversely affect our business, financial condition, liquidity and results of operations. In addition, the FHFA has directed the GSEs to align their guidelines for servicing delinquent mortgages and assess compensatory penalties against servicers in connection with the failure to meet specified timelines relating to delinquent loans and foreclosure proceedings, and other breaches of servicing obligations. Our failure to operate efficiently and effectively within the prevailing regulatory framework and in accordance with the applicable origination and servicing guidelines and/or the loss of our seller/servicer license approval or approved issuer status with the Agencies could result in our failure to benefit from available monetary incentives and/or expose us to monetary penalties and curtailments, all of which could materially and adversely affect our business, financial condition, liquidity and results of operations. Our inability to meet certain net worth and liquidity requirements imposed by the Agencies could have a material adverse effect on our business, financial condition, liquidity and results of operation. We are subject to minimum financial eligibility requirements established by the Agencies. These minimum financial requirements, which are described in Liquidity and Capital Resources, include net worth, capital ratio and/or liquidity criteria in order to set a minimum level of capital needed to adequately absorb potential losses and a minimum amount of liquidity needed to service Agency mortgage loans and MBS and cover the associated financial obligations and risks. 23 In order to meet these minimum financial requirements, we are required to maintain cash and cash equivalents in amounts that may adversely affect our business, financial condition, liquidity and results of operations, which could significantly impede us from growing our business and place us at a competitive disadvantage in relation to federally chartered banks and certain other financial institutions. To the extent that such minimum financial requirements are not met, the Agencies may suspend or terminate our Agency approvals or agreements, which could cause us to cross default under financing arrangements and/or have a material adverse effect on our business, financial condition liquidity and results of operations. The failure of PennyMac Loan Services, LLC to avail itself of an appropriate exemption from registration as an investment company under the Investment Company Act of 1940 could have a material and adverse effect on our business. We intend to operate so that we, and each of our subsidiaries, are not required to register as investment companies under the Investment Company Act of 1940, as amended, or the Investment Company Act. We believe that our subsidiary, PennyMac Loan Services, LLC (“PLS”), qualifies for one or more exemptions provided in the Investment Company Act because of the historical and current composition of its assets and income; however, there can be no assurances that the composition of PLS’ assets and income will remain the same over time such that one or more exemptions will continue to be applicable. If PLS is required to register as an investment company, we would be required to comply with a variety of substantive requirements under the Investment Company Act that impose, among other things: limitations on capital structure; restrictions on specified investments; prohibitions on transactions with affiliates; compliance with reporting, record keeping, voting and proxy disclosure; and, other rules and regulations that would significantly increase our operating expenses. Further, if PLS was or is required to register as an investment company, PLS would be in breach of various representations and warranties contained in its credit and other agreements resulting in a default as to certain of our contracts and obligations. This could also subject us to civil or criminal actions or regulatory proceedings, or result in a court appointed receiver to take control of us and liquidate our business, any or all of which could have a material adverse effect on our business, financial condition, liquidity and results of operations. Liability relating to environmental matters may impact the value of properties that we may acquire or the properties underlying our investments. Under various U.S. federal, state and local laws, an owner or operator of real property may become liable for the costs of removal of certain hazardous substances released on its property. These laws often impose liability without regard to whether the owner or operator was responsible for, or aware of, the release of such hazardous substances. The presence of hazardous substances may also adversely affect an owner’s ability to sell real estate, borrow using real estate as collateral or make debt payments to us. In addition, if we take title to a property, the presence of hazardous substances may adversely affect our ability to sell the property, and we may become liable to a governmental entity or to third parties for various fines, damages or remediation costs. Any of these liabilities or events may materially and adversely affect the fair value of the relevant asset and/or our business, financial condition, liquidity and results of operations. Market and Financial Risks Our mortgage banking revenues are highly dependent on macroeconomic factors and real estate market, mortgage market and financial market conditions. The success of our business strategies and our results of operations are materially affected by current or future conditions in the real estate market, mortgage markets, financial markets and the economy generally. Factors such as the COVID-19 pandemic, inflation, deflation, unemployment, personal and business income taxes, healthcare, energy costs, domestic political issues, government shutdowns, climate change and the availability and cost of credit may contribute to increased volatility and unclear expectations for the economy in general and the real estate, mortgage market and financial markets in particular going forward. A destabilization of the real estate market, mortgage market and financial markets or deterioration in these markets also could reduce our loan production volume, reduce the profitability of servicing mortgages or adversely affect our ability to sell mortgage loans that we originate or acquire, either at a profit or 24 at all. Any of the foregoing could materially and adversely affect our business, financial condition, liquidity and results of operations. We may not be able to effectively manage significant increases or decreases in our loan production volume, which could negatively affect our business, financial condition, liquidity and results of operations. We may experience significant growth in our loan production volumes. If we do not effectively manage our growth and are unable to consistently maintain quality of execution, our reputation and existing relationships with mortgage lenders and brokers could be damaged, we may not be able to maintain PMT’s existing relationships or develop new relationships with mortgage lenders and brokers, our new mortgage products may not gain widespread acceptance and the quality of our correspondent production, consumer direct lending and broker direct lending operations could suffer, all of which could negatively affect our brand and operating results. Our loan production segment is also subject to overall market factors that could adversely impact our ability to grow our loan production volume. For example, increased competition from new and existing market participants, reductions in the overall level of refinancing activity or slow growth in the level of new home purchase activity can impact our ability to continue to grow our loan production volumes, and we may be forced to accept lower margins in our respective businesses in order to continue to compete and keep our volume of activity consistent with past or projected levels or be forced to reduce our levels of production activity. We have a substantial amount of indebtedness, which may limit our financial and operating activities, expose us to substantial increases in costs due to interest rate fluctuations, expose us to the risk of default under our debt obligations and may adversely affect our ability to incur additional debt to fund future needs. As of December 31, 2020, we had $12.3 billion of total indebtedness outstanding (approximately $11.6 billion of which was secured) and up to $2.5 billion of additional capacity under our secured borrowings and other secured debt financing arrangements. This substantial indebtedness and any future indebtedness we incur could have adverse consequences and, for example, could: • require us to dedicate a substantial portion of cash flow from operations to the payment of principal and interest on indebtedness, including indebtedness we may incur in the future, thereby reducing the funds available for operations, capital expenditures and other general corporate purposes; • make it more difficult for us to satisfy our obligations with respect to our indebtedness, and any failure to comply with the obligations of any of our debt instruments, including any restrictive covenants, could result in an event of default under the indenture governing the unsecured notes or under the agreements governing our other indebtedness which, if not cured or waived, could result in the acceleration of our indebtedness under our other debt instruments or the unsecured senior notes; subject us to increased sensitivity to interest rate increases; • • make us more vulnerable to economic downturns, adverse industry conditions or catastrophic external events, including the COVID-19 pandemic; reduce our flexibility in planning for or responding to changing business, industry and economic conditions or restrict our ability to carry on activities important to our growth; and/or place us at a competitive disadvantage to competitors that have relatively less debt than we have. • • In addition, our substantial level of indebtedness could limit our ability to obtain additional financing on acceptable terms, or at all, for working capital and general corporate purposes. Our liquidity needs vary significantly from time to time and may be affected by general economic conditions, industry trends, performance and many other factors outside our control. We rely on external financial arrangements to fund mortgage loans and operate our business and our inability to refinance or enter new financial arrangements could be detrimental to our business. Our ability to finance our business operations and repay maturing obligations rests in large part on our ability to borrow money. Unlike some of our competitors who fund mortgage loans through bank deposits, we generally fund our 25 mortgage loans through borrowings under warehouse facilities and other financial arrangements as well as funds from our operations. Our borrowings are generally repaid with the proceeds we receive from mortgage loan sales. We require new and continued financing to facilitate our anticipated growth. We are generally required to renew many of our financing arrangements each year, which exposes us to refinancing and interest rate risks. Our ability to refinance our existing financial obligations and borrow additional funds is affected by a variety of factors beyond our control including: • • • • • • • limitations imposed on us under our financing agreements that contain restrictive covenants and borrowing conditions, which may limit our ability to raise additional debt; restrictions imposed upon us by regulatory agencies that mandate certain minimum capital and liquidity requirements and additional scrutiny from such regulatory agencies; liquidity in the credit markets; prevailing interest rates; the strength of the lenders from which we borrow, and the regulatory environment in which they operate, including proposed capital strengthening requirements; limitations on borrowings on credit facilities imposed by the amount of eligible collateral pledged, which may be less than the borrowing capacity of the credit facility; and accounting changes that may impact calculations of covenants in our debt agreements. We are also dependent on a limited number of banking institutions that extend us credit on terms that we have determined to be commercially reasonable. These banking institutions are subject to their own regulatory supervision, liquidity and capital requirements, risk management frameworks, profitability and risk thresholds and tolerances, any of which may change materially and negatively impact their business strategies, including their extension of credit to us specifically or mortgage lenders and servicers generally. Certain banking institutions have already exited, and others may in the future decide to exit, the mortgage business. Such actions may increase our cost of capital and limit or otherwise eliminate our access to capital, in which case our business, financial condition, liquidity and results of operations would be materially and adversely affected. In the event that any of our financial arrangements is terminated or is not renewed, or if the principal amount that may be drawn under our funding agreements that provide for immediate funding at closing were to significantly decrease, we may be unable to find replacement financing on commercially favorable terms, or at all, which could be detrimental to our business. We leverage our assets under credit and other financing agreements and utilize various other sources of borrowings, which exposes us to significant risk and may materially and adversely affect our business, financial condition, liquidity and results of operations. We currently leverage and, to the extent available, we intend to continue to leverage the mortgage loans produced through our consumer and broker direct lending business and the government-insured loans acquired through our correspondent production activities from PMT with borrowings under repurchase agreements. When we enter into repurchase agreements, we sell mortgage loans to lenders, which are the repurchase agreement counterparties, and receive cash from the lenders. The lenders are obligated to resell the same assets back to us at the end of the term of the transaction. Because the cash that we receive from a lender when we initially sell the assets to that lender is less than the fair value of those assets (this difference is referred to as the haircut), if the lender defaults on its obligation to resell the same assets back to us we could incur a loss on the transaction equal to the amount of the haircut (assuming that there was no change in the fair value of the assets). In addition, repurchase agreements generally allow the counterparties, to varying degrees, to determine a new fair value of the collateral to reflect current market conditions. If a counterparty lender determines that the fair value of the collateral has decreased, it may initiate a margin call and require us to either post additional collateral to cover such decrease or repay a portion of the outstanding borrowing. Should this occur, in order to obtain cash to satisfy a margin call, we may be required to liquidate assets at a disadvantageous time, which could cause us to incur further losses. If we are unable to satisfy a margin call, our counterparty may sell the collateral, which may result in significant losses to us. 26 In addition, we invest in certain assets, including MSRs and EBOs, for which financing has historically been difficult to obtain. We currently leverage certain of our MSRs and EBOs under secured financing arrangements. Our Fannie Mae MSRs are pledged to secure borrowings under a master repurchase agreement and our and Freddie Mac MSRs are pledged to secure borrowings under a loan and security agreement. Our Ginnie Mae MSRs and related excess servicing spread financing (“ESS”) are pledged to a special purpose entity, which issues variable funding notes and term notes that are secured by such Ginnie Mae assets and repaid through the cash flows received by the special purpose entity as the lender under a repurchase agreement with PLS. Some of our EBOs are contributed to a special purpose entity, which issues participation certificates pledged to secure borrowings under a master repurchase agreement. In fiscal year 2020, we amended some master repurchase agreements to pledge other EBOs as an additional asset type under those agreements. In each case, similar to our repurchase agreements, the cash that we receive under these secured financing arrangements is less than the fair value of the assets and a decrease in the fair value of the pledged collateral can result in a margin call. Should a margin call occur, we may be required to liquidate assets at a disadvantageous time, which could cause us to incur further losses. If we are unable to satisfy a margin call, the secured parties may sell the collateral, which may result in significant losses to us. Each of the secured financing arrangements pursuant to which we finance MSRs and ESS is further subject to the terms of an acknowledgement agreement with Fannie Mae, Freddie Mac or Ginnie Mae, as applicable, pursuant to which our and the secured parties’ rights are subordinate in all respects to the rights of the applicable Agency. Accordingly, the exercise by any of Fannie Mae, Freddie Mac or Ginnie Mae of its rights under the applicable acknowledgment agreement could result in the extinguishment of our and the secured parties’ rights in the related collateral and result in significant losses to us. We may in the future utilize other sources of borrowings, including term loans, bank credit facilities and structured financing arrangements, among others. The amount of leverage we employ varies depending on the asset class being financed, our available capital, our ability to obtain and access financing arrangements with lenders and the lenders’ and rating agencies’ estimate of, among other things, the stability of our cash flows. We can provide no assurance that we will have access to any debt or equity capital on favorable terms or at the desired times, or at all. Our inability to raise such capital or obtain financing on favorable terms could materially and adversely impact our business, financial condition, liquidity and results of operations. Our financing agreements contain restrictive covenants that could adversely affect our business, financial condition, liquidity and results of operations. Our various financing agreements require us and/or our subsidiaries to comply with various restrictive covenants, including those relating to tangible net worth, profitability and our ratio of total liabilities to tangible net worth. Incurring substantial debt subjects us to the risk that our cash flows from operations may be insufficient to repurchase the assets that we have sold under our repurchase agreements or otherwise service the debt incurred under our other financing agreements. Our lenders also require us to maintain minimum amounts of cash or cash equivalents sufficient to maintain a specified liquidity position. In addition, the repayment of the unsecured notes will depend in part on our restricted subsidiaries’ generation of cash flow and our restricted subsidiaries’ ability to make such cash available to us, by dividend, debt repayment or other means. The Unsecured Notes’ indenture contain additional restrictive covenants that limit our and our restricted subsidiaries’ ability to engage in specified types of transactions, including our ability and/or the ability of our restricted subsidiaries to: • pay dividends or distributions, redeem or repurchase equity, prepay subordinated debt and make certain loans or investments; • merge or consolidate with another person or sell all or substantially all of our assets to another person; • • • transfer, sell or otherwise dispose of certain assets including capital stock of subsidiaries; enter into transactions with affiliates; and allow to exist certain restrictions on the ability of non-guarantor restricted subsidiaries to pay dividends or make other payments to us. 27 If we fail to comply with the restrictive covenants and are unable to obtain a waiver or amendment, an event of default would result under the terms of our financing arrangement or could limit our ability to obtain additional financing on acceptable terms, or at all, for working capital and general corporate purposes. Our earnings may decrease because of changes in prevailing interest rates. Our profitability is directly affected by changes in prevailing interest rates. An increase in prevailing interest rates could: • • • adversely affect our loan production volume, as refinancing an existing loan would be less attractive and qualifying for a loan may be more difficult; adversely affect our Ginnie Mae early buyout program because loan modifications would become less economically feasible; and increase the cost of servicing our outstanding debt, including debt related to servicing assets and loan production; A decrease in prevailing interest rates could: • • cause an increase in the expected volume of loan refinancings, which would require us to record decreases in fair value on our MSRs; and reduce our earnings from our custodial deposit accounts. An event of default, a negative ratings agency action, the perception of financial weakness, an adverse action by a regulatory authority, a lengthening of foreclosure timelines or a general deterioration in the economy that constricts the availability of credit may increase our cost of funds and make it difficult for us to refinance existing debt and borrow additional funds. In addition, we may not be able to adjust our operational capacity in a timely manner, or at all, in response to increases or decreases in mortgage production volume resulting from changes in prevailing interest rates. In addition, due to the ongoing COVID-19 pandemic, the Federal Reserve has enacted monetary policies to purchase MBS on the open market which could impact interest rates and the liquidity of the MBS market. Any of the increases or decreases discussed above could have a material adverse effect on our business, financial condition, liquidity and results of operations. We are subject to risks associated with the expected discontinuation of LIBOR. In July 2017, the head of the United Kingdom Financial Conduct Authority (“FCA”), which regulates the LIBOR administrator, announced the phase out of the use of LIBOR by the end of 2021. However, for U.S. dollar LIBOR, it now appears that the relevant date may be deferred to June 30, 2023 for the most common rates (overnight and one, three, six and 12 months). The LIBOR administrator has published a consultation regarding its intention to cease publication of U.S. dollar LIBOR as of June 30, 2023 (instead of December 31, 2021, as previously expected) based on continued rate submissions from banks. The FCA and other regulators have stated that they welcome the LIBOR administrator’s action. An extension to 2023 would mean that many legacy U.S. dollar LIBOR contracts would terminate before related LIBOR rates cease to be published. However, the same regulators emphasized that, despite any continued publication of U.S. dollar LIBOR through June 30, 2023, no new contracts using U.S. dollar LIBOR should be entered into after December 31, 2021. Moreover, the LIBOR administrator’s consultation also relates to the LIBOR administrator’s intention to cease publication of non-U.S. dollar LIBOR after December 31, 2021. There is no assurance that LIBOR will continue to be published until any particular date. To identify a set of alternative interest reference rates to LIBOR, the U.S. Federal Reserve established the Alternative Reference Rates Committee (“ARRC”), a U.S. based working group composed of large U.S. financial institutions. ARRC has identified the Secured Overnight Financing Rate as its preferred replacement for LIBOR, but it is unclear how their preference may impact the risks we maintain to the cessation of LIBOR, or if other benchmarks may emerge as a replacement for LIBOR. 28 The expected and actual discontinuation of LIBOR could have a significant impact on the financial markets and our business activities. We rely on financing arrangements and liabilities under which our cost of borrowing is based on LIBOR. We also hold assets and instruments used to hedge the value of certain assets that depend for their value on LIBOR. We anticipate significant challenges as it relates to the transition away from LIBOR for all of our LIBOR-based assets, financing arrangements, and liabilities, regardless whether their maturity dates fall before or after the anticipated discontinuation date after December 31, 2021 or June 30, 2023, as applicable. These challenges will include, but will not be limited to, amending agreements underlying our existing and/or new LIBOR-based assets, financing arrangements, and liabilities with appropriate fallback language prior to the discontinuation of LIBOR, and the possibility that LIBOR may deteriorate as a viable benchmark to ensure a fair cost of funds for our LIBOR-linked liabilities, interest income for our LIBOR-linked assets, and/or the determination of fair value for certain of our assets and hedges using LIBOR as a benchmark rate or used to develop a market discount rate. In addition, the transition to using any new benchmark rate or other financial metric may require changes to existing transaction data, products, systems, models, operations and pricing processes. We also anticipate additional risks to our current business activities as they relate to the discontinuation of LIBOR. We service LIBOR-based adjustable rate mortgages (“ARMs”) for which the underlying mortgage notes incorporate fallback provisions, but we cannot anticipate the response of our borrowers or note holders to such risks. We also rely on financial models that incorporate LIBOR into their methodologies for financial valuation, planning and reporting. Due to these risks, we expect both the impending and actual discontinuation of LIBOR could materially affect our interest expense and earnings, our cost of capital, and the fair value of certain of our assets and the instruments we use to hedge their value. For the same reason, we also can provide no assurance that changes in the value of our hedge instruments will effectively offset changes in the value of the assets they are expected to hedge. Furthermore, the transition away from widely used benchmark rates like LIBOR could result in customers or other market participants challenging the determination of their interest payments, disputing the interpretations or implementation of contract “fallback” provisions and other transition related changes. Our inability to manage these risks effectively may materially and adversely affect our business, financial condition, liquidity and results of operations. Hedging against interest rate exposure may materially and adversely affect our results of operations and cash flows. We pursue hedging strategies primarily in an effort to mitigate the effect of changes in interest rates on the fair value of our assets. To manage this price risk, we use derivative financial instruments acquired with the intention of moderating the risk that changes in market interest rates will result in unfavorable changes in the fair value of our assets, primarily prepayment exposure on our MSR investments as well as IRLCs and our inventory of loans held for sale. For example, with respect to our IRLCs and inventory of loans held for sale, we may use MBS forward sale contracts to lock in the price at which we will sell the mortgage loans or resulting MBS, and MBS put options to mitigate the risk of our IRLCs not closing at the rate we expect. In addition, with respect to our MSRs, we may use MBS forward purchase and sale contracts to address exposures to smaller interest rate shifts with Treasury and interest rate swap futures, and use options and swaptions to achieve target coverage levels for larger interest rate shocks. Our hedging activity will vary in scope based on the risks being mitigated, the level of interest rates, the type of investments held, and other changing market conditions such as those resulting from the ongoing COVID-19 pandemic. Hedging instruments involve risk because they often are not traded on regulated exchanges, guaranteed by an exchange or its clearing house, or regulated by any U.S. or foreign governmental authorities, and our interest rate hedging may fail to protect or could adversely affect us because, among other things: • • • • interest rate hedging can be expensive, particularly during periods of rising and volatile interest rates; available interest rate hedging may not correspond directly with the interest rate risk for which protection is sought; the duration of the hedge may not match the duration of the related liability or asset; the credit quality of the hedging counterparty owing money on the hedge may be downgraded to such an extent that it impairs our ability to sell or assign our side of the hedging transaction; and 29 • the hedging counterparty owing the money in the hedging transaction may default on its obligation to pay. In addition, we may fail to recalculate, re-adjust and execute hedges in an efficient manner. Any hedging activity, which is intended to limit losses, may materially and adversely affect our results of operations and cash flows. Therefore, while we may enter into such transactions seeking to reduce interest rate risk, unanticipated changes in interest rates may result in worse overall investment performance than if we had not engaged in any such hedging transactions. A liquid secondary market may not exist for a hedging instrument purchased or sold, and we may be required to maintain a position until exercise or expiration, which could result in significant losses. In addition, the degree of correlation between price movements of the instruments used in hedging strategies and price movements in the portfolio positions or liabilities being hedged may vary materially. Moreover, for a variety of reasons, we may not establish an effective correlation between such hedging instruments and the portfolio positions or liabilities being hedged. Any such ineffective correlation may prevent us from achieving the intended hedge and expose us to risk of loss. Numerous regulations currently apply to hedging and any new regulations or changes in existing regulations may significantly increase our administrative or compliance costs. Our derivative agreements generally provide for the daily mark to market of our hedge exposures. If a hedge counterparty determines that its exposure to us exceeds its exposure threshold, it may initiate a margin call and require us to post collateral. If we are unable to satisfy a margin call, we would be in default of our agreement, which could have a material adverse effect on our business, financial condition, liquidity and results of operations. We use estimates in determining the fair value of our MSRs, which are highly volatile assets with continually changing fair values. If our estimates of their value prove to be inaccurate, we may be required to write down the fair values of the MSRs which could adversely affect our business, financial condition, liquidity and results of operations. Our estimates of the fair value of our MSRs is based on the cash flows projected to result from the servicing of the related mortgage loans and continually fluctuates due to a number of factors. These factors include prepayment speeds, the ongoing COVID-19 pandemic and other market conditions, which affect the number of loans that are repaid or refinanced and thus no longer result in cash flows, and the number of loans that become delinquent. We use internal financial models that utilize our understanding of inputs and assumptions used by market participants to value our MSRs for purposes of financial reporting and for purposes of determining the price that we pay for portfolios of MSRs and to acquire loans for which we will retain MSRs. These models are complex and use asset-specific collateral data and market inputs for interest and discount rates. In addition, the modeling requirements of MSRs are complex because of the high number of variables that drive cash flows associated with MSRs. Even if the general accuracy of our valuation models is validated, valuations are highly dependent upon the reasonableness of our inputs and the results of the models. If loan delinquencies or prepayment speeds are different than anticipated or other factors perform differently than modeled, the recorded value of certain of our MSRs may change. Significant differences in performance could increase the chance that we do not adequately estimate the impact of these factors on our valuations which could result in misstatements of our financial results, restatements of our financial statements, or otherwise materially and adversely affect our business, financial condition, liquidity and results of operations. The geographic concentration of our servicing portfolio may be affected by weaker economic conditions or adverse events specific to certain regions which could decrease the fair value of our MSRs and adversely affect our business, financial condition, liquidity and results of operations. A decline in the economy, the ongoing COVID-19 pandemic or other difficulties in certain real estate markets may cause a decline in the value of residential and commercial properties. To the extent that certain states in which we have greater concentrations of business in the future experience weaker economic conditions or greater rates of decline in real estate values than the United States generally, such concentration may disproportionately decrease the fair value of our MSRs and adversely affect our loan production businesses. The impact of property value declines may increase in magnitude and it may continue for a long period of time. Additionally, if states in which we have greater concentrations of business were to change their licensing or other regulatory requirements to make our business cost-prohibitive, we 30 may be required to stop doing business in those states or may be subject to a higher cost of doing business in those states, which could have a material adverse effect on our business, financial condition, liquidity and results of operations. Increases in delinquencies and defaults may adversely affect our business, financial condition, liquidity and results of operations. Delinquencies can result from many factors including unemployment, weak economic conditions or real estate values, or catastrophic events such as man-made or natural disasters, pandemic, war or terrorist attacks. A decrease in home prices may result in higher loan-to-value ratios (“LTVs”), lower recoveries in foreclosure and an increase in loss severities above those that would have been realized had property values remained the same or continued to increase. Some borrowers do not have sufficient equity in their homes to permit them to refinance their existing loans, which may reduce the volume or growth of our loan production business. This may also provide borrowers with an incentive to default on their mortgage loans even if they have the ability to make principal and interest payments. Further, despite recent increases, interest rates have remained near historical lows for an extended period of time. Increased mortgage delinquencies, defaults and foreclosures may result in lower revenue for loans that we service for the Agencies because we only collect servicing fees from the Agencies for performing loans, and our failure to service delinquent and defaulted loans in accordance with the applicable servicing guidelines could result in our failure to benefit from available monetary incentives and/or expose us to monetary penalties and curtailments. Additionally, while increased delinquencies generate higher ancillary fees, including late fees, these fees are not likely to be recoverable in the event that the related loan is liquidated. In addition, an increase in delinquencies lowers the interest income that we receive on cash held in collection and other accounts because there is less cash in those accounts. Also, increased mortgage defaults may ultimately reduce the number of mortgages that we service. Increased mortgage delinquencies, defaults and foreclosures will also result in a higher cost to service those loans due to the increased time and effort required to collect payments from delinquent borrowers and to acquire and liquidate the properties securing the loans or otherwise resolve loan defaults if payment collection is unsuccessful, and only a portion of these increased costs are recoverable under our servicing agreements. Increased mortgage delinquencies, defaults and foreclosures may also result in an increase in servicing advances we are obligated to make to fulfill our obligations to MBS holders and to protect our investors’ interests in the properties securing the delinquent mortgage loans. An increase in required advances also may cause an increase in our interest expense and affect our liquidity as a result of increased borrowings under our financing agreements to fund any such increase in the advances. A disruption in the MBS market could materially and adversely affect our business, financial condition, liquidity and results of operations. Most of the loans that we produce are pooled into MBS issued by Fannie Mae or Freddie Mac or guaranteed by Ginnie Mae. In addition, due to the ongoing COVID-19 pandemic, the Federal Reserve has enacted monetary policies to purchase MBS on the open market that has and may continue to impact the liquidity of the MBS market. Any significant disruption or period of illiquidity in the general MBS market would directly affect our own liquidity and the liquidity of PMT because no existing alternative secondary market would likely be willing and able to accommodate on a timely basis the volume of loans that we typically sell in any given period. Furthermore, we would remain contractually obligated to fund loans under our outstanding IRLCs without being able to sell our existing inventory of mortgage loans. Accordingly, if the MBS market experiences a period of illiquidity, we might be prevented from selling the loans that we produce into the secondary market in a timely manner or at favorable prices and we would be required to hold a larger inventory of loans than we have committed facilities to fund or we may be required to repay a portion of the debt secured by these assets, which could have a material adverse effect on our business, financial condition, liquidity and results of operations. We may be required to indemnify the purchasers of loans that we originate, acquire or assist in the fulfillment of, or repurchase those loans, if those loans fail to meet certain criteria or characteristics or under other circumstances. Our contracts with purchasers of newly originated loans that we fund through our consumer direct lending business or acquire from PMT through our correspondent production activities contain provisions that require us to 31 indemnify the purchaser of the related loans or repurchase such loans under certain circumstances. Our loan sale agreements with purchasers, including the Agencies, contain provisions that generally require us to indemnify or repurchase these loans if our representations and warranties concerning loan quality and loan characteristics are inaccurate; or the loans fail to comply with the respective Agency’s underwriting or regulatory requirements. Repurchased loans typically can only be financed at a steep discount to their repurchase price, if at all. They are also typically valued and, therefore, can generally only be sold at a significant discount to the underlying UPBs. In certain cases involving mortgage lenders from whom loans were acquired through our correspondent production activities, we may have contractual rights to either recover some or all of our indemnification losses or otherwise demand repurchase of these loans. Depending on the volume of repurchase and indemnification requests, some of these mortgage lenders may not be able to financially fulfill their obligation to indemnify us or repurchase the affected loans. If a material amount of recovery cannot be obtained from these mortgage lenders, our business, financial condition, liquidity and results of operations could be materially and adversely affected. Although our indemnification and repurchase exposure cannot be quantified with certainty, to recognize these potential indemnification and repurchase losses, we have recorded a liability of $32.7 million as of December 31, 2020. Because of the increase in our loan production over time, we expect that indemnification and repurchase requests are also likely to increase. Should home values decrease and negatively impact the related loan values, our realized loan losses from indemnifications and repurchases may increase as well. As such, our indemnification and repurchase costs may increase well beyond our current expectations. In addition, our mortgage banking services agreement with PMT requires us to indemnify it with respect to loans for which we provide fulfillment services in certain instances. If we are required to indemnify PMT or other purchasers against losses, or repurchase loans from PMT or other purchasers, that result in losses that exceed the recorded liability, this could have a material adverse effect on our business, financial condition, liquidity and results of operations. We depend on the accuracy and completeness of information about borrowers and counterparties and any misrepresented information could adversely affect our business, financial condition, liquidity and results of operations. In deciding whether to approve loans or to enter into other transactions across our businesses with borrowers and counterparties, including brokers, correspondent lenders and non-delegated correspondent lenders, we may rely on information furnished to us by or on behalf of borrowers and such counterparties, including financial statements and other financial information. We also may rely on representations of borrowers and such counterparties as to the accuracy and completeness of that information and, with respect to financial statements, on reports of independent auditors. If any of this information is intentionally or negligently misrepresented and such misrepresentation is not detected prior to loan funding, the fair value of the loan may be significantly lower than expected. Whether a misrepresentation is made by the loan applicant, another third party or one of our employees, we generally bear the risk of loss associated with the misrepresentation. Our controls and processes may not have detected or may not detect all misrepresented information in our loan originations or acquisitions. Any such misrepresented information could have a material adverse effect on our business, financial condition, liquidity and results of operations. Our counterparties may terminate our MSRs, which could adversely affect our business, financial condition, liquidity and results of operations. As is standard in the industry, under the terms of our master servicing agreements with the Agencies in respect of Agency MSRs that we retain in connection with our loan production, the Agencies have the right to terminate us as servicer of the loans we service on their behalf at any time (and, in certain instances, without the payment of any termination fee) and also have the right to cause us to sell the MSRs to a third party. In addition, our failure to comply with applicable servicing guidelines could result in our termination under such master servicing agreements by the Agencies with little or no notice and without any compensation. The owners of other non-Agency loans that we service may also terminate certain of our MSRs if we fail to comply with applicable servicing guidelines. If the MSRs are terminated on a material portion of our servicing portfolio, our business, financial condition, liquidity and results of operations could be adversely affected. 32 We are required to make servicing advances that can be subject to delays in recovery or may not be recoverable in certain circumstances, which could adversely affect our business, financial condition, liquidity and results of operations. During any period in which a borrower is not making payments, we are required under most of our servicing agreements in respect of our MSRs to advance our own funds to pay property taxes and insurance premiums, legal expenses and other protective advances. We also advance funds under these agreements to maintain, repair and market real estate properties on behalf of investors. As home values change, we may have to reconsider certain of the assumptions underlying our decisions to make advances and, in certain situations, our contractual obligations may require us to make advances for which we may not be reimbursed. In addition, if a mortgage loan serviced by us is in default or becomes delinquent, the repayment to us of the advance may be delayed until the mortgage loan is repaid or refinanced or a liquidation occurs. Federal, state or local regulatory actions may increase the amount of servicing advances that we are required to make, lengthen the time it takes for us to be reimbursed for such advances and increase the costs incurred while the loan is delinquent. For example, the federal government enacted the CARES Act, which allows borrowers with federally- backed loans to request temporary payment forbearance in response to the increased borrower hardships resulting from the COVID-19 pandemic. As a result of the CARES Act forbearance requirements, we have experienced elevated delinquencies in our servicing portfolio that may require us to finance substantial amounts of advances of principal and interest payments to the investors holding those loans, as well as advances of property taxes, insurance premiums and other expenses to protect investors’ interests in the properties securing the loans. In fiscal year 2020, elevated prepayment activity was sufficient to cover principal and interest payment advances due to the impact of the CARES Act; however, in the future prepayment activity may be insufficient to cover required principal and interest advances. Future servicing advances will be driven by the number of borrower delinquencies, including those resulting from payment forbearance; the amount of time borrowers remain delinquent; and the level of successful resolution of delinquent payments, all of which will be impacted by the pace at which the economy recovers from the COVID-19 pandemic. As of December 31, 2020, 7.2% of loans in UPB in our predominantly government-insured or guaranteed MSR portfolio were in forbearance plans and delinquent. A delay in our ability to collect advances may adversely affect our liquidity, and our inability to be reimbursed for advances could have a material adverse effect on our business, financial condition, liquidity and results of operations We may not realize all of the anticipated benefits of potential future acquisitions of MSRs, which could adversely affect our business, financial condition, liquidity and results of operations. Our ability to realize the anticipated benefits of potential future acquisitions of servicing portfolios will depend, in part, on our ability to appropriately service any such assets. The process of acquiring these assets may disrupt our business and may not result in the full benefits expected. The risks associated with these acquisitions include, among others, unanticipated issues in integrating information regarding the new loans to be serviced into our information technology systems, and the diversion of management’s attention from other ongoing business concerns. Moreover, if we inappropriately value the assets that we acquire or the fair value of the assets that we acquire declines after we acquire them, the resulting charges may negatively affect both the carrying value of the assets on our balance sheet and our earnings. Furthermore, if we incur additional indebtedness to finance an acquisition, the acquired servicing portfolio may not be able to generate sufficient cash flows to service that additional indebtedness. Unsuitable or unsuccessful acquisitions could have a material adverse effect on our business, financial condition, liquidity and results of operations. 33 We are subject to significant financial and reputational risks from potential liability arising from lawsuits, and regulatory and government action. We face significant legal risks in our business, and the volume of claims and amount of damages, penalties and fines claimed in litigation, and regulatory and government proceedings against us and other financial institutions remains high. For example, in 2019 Black Knight Servicing Technologies, LLC filed a legal claim against us for alleged breach of contract and misappropriation of trade secrets. Greater than expected investigation costs and litigation, including class action lawsuits associated with compliance related issues, substantial legal liability or significant regulatory or government action against us could have adverse effects on our financial condition and results of operations or cause significant reputational harm to us, which in turn could adversely impact our business results and prospects. We may experience a significant volume of litigation and other disputes, including claims for contractual indemnification, with counterparties regarding relative rights and responsibilities. Consumers, clients and other counterparties may also become increasingly litigious. We also may be exposed to the risk of litigation by investors in clients that we manage from time to time if our management advice is alleged to constitute gross negligence or willful misconduct. Investors could sue us to recover amounts lost by those entities due to our alleged misconduct, up to the entire amount of loss. Further, we may be subject to litigation arising from investor dissatisfaction with the performance of any such entities that we manage or from allegations that we improperly exercised control or influence over those entities. In addition, we are exposed to risks of litigation or investigation relating to transactions which presented conflicts of interest that were not properly addressed. In such actions, we would be obligated to bear legal, settlement and other costs (which may be in excess of available insurance coverage). In addition, although we are generally indemnified by the entities that we manage, our rights to indemnification may be challenged. If we are required to incur all or a portion of the costs arising out of litigation or investigations as a result of inadequate insurance proceeds or failure to obtain indemnification from the entities that we manage, our business, financial condition, liquidity and results of operations would be materially and adversely affected. We depend on counterparties and vendors to provide services that are critical to our business, which subjects us to a variety of risks. We have a number of counterparties and vendors, who provide us with financial, technology and other services that are critical to support our businesses. If our current counterparties and vendors were to stop providing services to us on acceptable terms or if we had a disruption in service due to a vendor dispute, we may be unable to procure alternative services from other counterparties or vendors in a timely and efficient manner and on similarly acceptable terms, or at all. Some of these counterparties and vendors have significant operations outside of the United States. If we or our vendors had to curtail or cease operations in these countries due to political unrest or natural disasters and then transfer some or all of these operations to another geographic area, we could experience disruptions in service and incur significant transition costs as well as higher future overhead costs. With respect to vendors engaged to perform certain servicing activities, we are required to assess their compliance with various regulations and establish procedures to provide reasonable assurance that the vendor’s activities comply in all material respects with such regulations. In the event that a vendor’s activities are not in compliance, it could negatively impact our relationships with our regulators, as well as our business and operations. Further, we may incur significant costs to resolve any such disruptions in service which could have a material adverse effect on our business, financial condition, liquidity and results of operations. Our failure to appropriately address various issues that may give rise to reputational risk could cause harm to our business and adversely affect our earnings. Our business is subject to significant reputational risks. If we fail, or appear to fail, to address various issues that may give rise to reputational risk, we could significantly harm our business prospects and earnings. Such issues include, but are not limited to, actual or perceived conflicts of interest, violations of legal or regulatory requirements, and any of the other risks discussed in this Item 1A. Similarly, market rumors and actual or perceived association with counterparties whose own reputations are under question could harm our business. 34 Certain of our officers also serve as officers of PMT. As we expand the scope of our businesses, we increasingly confront potential conflicts of interest relating to investment activities that we manage for PMT. The SEC and certain regulators have increased their scrutiny of potential conflicts of interest, and as we experience growth in our businesses, we continue to monitor and mitigate or otherwise address any conflicts between our interests and those of PMT through the implementation of procedures and controls. Reputational risk incurred in connection with conflicts of interest could negatively affect our business, strain our working relationships with regulators and government agencies, expose us to litigation and regulatory action, impact our ability to attract and retain clients, customers, trading counterparties, investors and employees and adversely affect our results of operations. Reputational damage can result from our actual or alleged conduct in any number of activities, including lending and debt collection practices, corporate governance, and actions taken by government regulators and community organizations in response to those activities. Negative public opinion can also result from social media and media coverage, whether accurate or not. In addition, various private third party organizations have developed ratings processes for evaluating companies on their approach to environmental, social and governance (“ESG”) matters. These third party ESG ratings may be used by some investors to assist with their investment and voting decisions. Any unfavorable ESG ratings may lead to reputational damage and negative sentiment among our investors and other stakeholders. These factors could impair our working relationships with government agencies and investors, expose us to litigation and regulatory action, negatively affect our ability to attract and retain customers, trading counterparties and employees, significantly harm our stock price and ability to raise capital, and adversely affect our results of operations. Accounting rules for certain of our transactions are highly complex and involve significant judgment and assumptions. Changes in accounting interpretations or assumptions could impact our financial statements. Accounting rules for mortgage loan sales and securitizations, valuations of financial instruments and MSRs, investment consolidations, income taxes and other aspects of our operations are highly complex and involve significant judgment and assumptions. These complexities could lead to a delay in preparation of financial information and the delivery of this information to our stockholders and also increase the risk of errors and restatements, as well as the cost of compliance. Changes in accounting interpretations or assumptions could impact our financial statements and our ability to timely prepare our financial statements. Our inability to timely prepare our financial statements in the future would likely be considered a breach of our financial covenants and adversely affect our share price significantly. The success and growth of our business depends upon our ability to adapt to and implement technological changes and to successfully develop, implement and protect proprietary technology. Our success in the mortgage industry is highly dependent upon our ability to adapt to constant technological changes, successfully enhance our current information technology solutions through the use of third-party and our proprietary technologies, and introduce new solutions and services that more efficiently address the needs of our customers. Our mortgage loan production businesses are dependent upon our ability to effectively interface with our borrowers, mortgage lenders and other third parties and to efficiently process loan applications and closings. The direct lending processes are becoming more dependent upon technological advancement, such as our continued ability to process applications over the Internet, accept electronic signatures, provide process status updates instantly and other borrower- or counterparty-expected conveniences. In our correspondent production activities, our and PMT’s correspondent sellers also expect and require certain conveniences and service levels that are dependent on technological advancement. In this regard, we have recently transitioned to a workflow-driven, cloud-based loan acquisition platform. While we anticipate that the cloud-based system will increase scalability and produce other efficiencies, there can be no assurance that the cloud-based system will prove to be effective or that such correspondent sellers will easily adapt to the cloud-based system. Any failure to effectively or timely transition to our new system and meet our expectations and the expectations of our correspondent sellers could have a material adverse effect on our business, financial condition and results of operations. Similarly, our servicing business is dependent on our ability to effectively interface with our customers and investors, as well as service mortgage loans in compliance with applicable laws and regulations and the contractual requirements of such investors. For example, we have recently transitioned to a proprietary workflow-driven, cloud- 35 based servicing system that provides for real-time processing and advanced workflow management thereby reducing servicing costs, increasing scalability and creating sustainable efficiencies. We rely on a combination of trademarks, copyrights, and trade secrets, as well as confidentiality and contractual provisions to protect our intellectual property and proprietary technologies. In addition, we also license and utilize third party proprietary technologies and loss of rights to significant third party proprietary technologies may result in decreased product functionality. The development, implementation and protection of our intellectual property and proprietary technologies requires significant human resources and capital expenditures. As these technological advancements and investor and compliance requirements increase in the future, we will need to further develop these technological capabilities in order to remain competitive, and we will need to implement, execute and maintain them in an operating and regulatory environment that exposes us to significant risk. Moreover, litigation has become necessary to protect our intellectual property and proprietary technologies, and, such litigation is expected to be time consuming and result in substantial costs and diversion of resources. There is no assurance that we will be able to successfully adopt new technologies as critical systems and applications become obsolete and better ones become available. Any failure by us to develop, implement, integrate, execute or maintain our technological capabilities and any litigation costs associated with protection of our technologies could have a material adverse effect on our business, financial condition and results of operations. We are subject to certain risks associated with investing in real estate and real estate related assets, including risks of loss from adverse weather conditions, man-made or natural disasters, pandemics, such as COVID-19, terrorist attacks and the effects of climate change and, which may cause disruptions in our operations and could materially and adversely affect the real estate industry generally and our business, financial condition, liquidity and results of operations. Weather conditions and man-made or natural disasters such as hurricanes, tornadoes, earthquakes, pandemics, such as COVID-19, floods, droughts, fires and other environmental conditions can adversely impact properties that we own or that collateralize loans we own or service, as well as properties where we conduct business. Future adverse weather conditions and man-made or natural disasters could also adversely impact the demand for, and value of, our assets, as well as the cost to service or manage such assets, directly impact the value of our assets through damage, destruction or loss, and thereafter materially impact the availability or cost of insurance to protect against these events. Terrorist attacks and other acts of violence may cause disruptions in U.S. financial markets and negatively impact the U.S. economy in general. Potentially adverse consequences of global warming and climate change, including rising sea levels and increased intensity of extreme weather events, could similarly have an impact on our properties and the local economies of certain areas in which we operate. Although we believe our owned real estate and the properties collateralizing our loan assets or underlying our MSR assets are appropriately covered by insurance, we cannot predict at this time if we or our borrowers will be able to obtain appropriate coverage at a reasonable cost in the future, or if we will be able to continue to pass along all of the costs of insurance. There also is a risk that one or more of our property insurers may not be able to fulfill their obligations with respect to claims payments due to a deterioration in its financial condition or may even cancel policies due to increasing costs of providing insurance coverage in certain geographic areas. Certain types of losses, generally of a catastrophic nature, that result from events described above such as earthquakes, floods, hurricanes, tornados, terrorism, acts of war and pandemics, such as COVID-19, may also be uninsurable or not economically insurable. Inflation, changes in building codes and ordinances, environmental considerations and other factors, including terrorism or acts of war, also might make the insurance proceeds insufficient to repair or replace a property if it is damaged or destroyed. Under these circumstances, the insurance proceeds received might not be adequate to restore our economic position with respect to the affected real property. Any uninsured loss could result in the loss of cash flow from, and the asset value of, the affected property, which could have an adverse effect on our business, financial condition, liquidity and results of operations. 36 Catastrophic events may disrupt our business. We have a number of offices located throughout California and a growing regional presence in several other states across the United States. Our corporate headquarters is located in Westlake Village, California and we have additional locations around the greater Los Angeles metropolitan area and elsewhere in the State of California. Many areas of California, including the immediate area around our corporate headquarters, have experienced extensive damage and property loss due to a series of large wildfires in the past several years. California and the other states in which we operate are also prone to other types of natural disasters. In the event of a major earthquake, hurricane, or catastrophic event such as fire, flood, power loss, telecommunications failure, cyber attack, pandemic, war, or terrorist attack, we may be unable to continue our operations and may endure significant business interruptions, reputational harm, delays in servicing our customers and working with our partners, interruptions in the availability of our technology and systems, breaches of data security, and loss of critical data, all of which could have an adverse effect on our future operating results. Related Party Risks We rely on PMT as a significant source of financing for, and revenue related to, our mortgage banking business, and the termination of, or material adverse change in, the terms of this relationship, or a material adverse change to PMT or its operations, could adversely affect our business, financial condition, liquidity and results of operations. PMT is the counterparty that currently acquires all of the newly originated mortgage loans in connection with our correspondent production activities. A significant portion of our income is derived from a fulfillment fee earned in connection with PMT’s acquisition of conventional loans. We are able to conduct our correspondent production activities without having to incur the significant additional debt financing that would be required for us to purchase those loans from the originating lender. In the case of government-insured loans, we purchase them from PMT at PMT’s cost plus a sourcing fee and fulfill these loans for our own account and sell them, typically by pooling the federally insured or guaranteed loans together into an MBS which Ginnie Mae guarantees. We earn interest income and gains or losses during the holding period and upon the sale of these securities, and we retain the MSRs with respect to the loans. If this relationship with PMT is terminated by PMT or PMT reduces the volume of these loans that it acquires for any reason, we would have to acquire these loans from the correspondent sellers for our own account, something that we may be unable to do, or enter into another similar counterparty arrangement with a third party, which we may not be able to enter into on terms that are as favorable to us, or at all. The management agreement, the mortgage banking services agreement and certain of the other agreements that we have entered into with PMT contain cross-termination provisions that allow PMT to terminate one or more of those agreements under certain circumstances where another one of such agreements is terminated. Accordingly, the termination of this relationship with PMT, or a material change in the terms thereof that is adverse to us, would likely have a material adverse effect our business, financial condition, liquidity and results of operations. The terms of these agreements extend until June 30, 2025, subject to automatic renewal for additional 18-month periods, but any of the agreements may be terminated earlier under certain circumstances or otherwise non-renewed. If any agreement is terminated or non-renewed and not replaced by a new agreement, it would materially and adversely affect our ability to continue to execute our business plan. We expect that PMT will continue to qualify as a REIT for U.S. federal income tax purposes. However, it is possible that PMT may not meet the requirements for qualification as a REIT. If PMT were to lose its REIT status, corporate-level income taxes, would apply to all of PMT's taxable income at federal and state tax rates. Either of these scenarios would potentially impair PMT’s financial position and its ability to raise capital, which could have a material adverse effect on our business, financial condition, liquidity and results of operations. 37 A significant portion of our loan servicing operations are conducted pursuant to subservicing contracts with PMT, and any termination by PMT of these contracts, or a material change in the terms thereof that is adverse to us, would adversely affect our business, financial condition, liquidity and results of operations. PMT, as the owner of a substantial number of MSRs or mortgage loans that we subservice, may, under certain circumstances, terminate our subservicing contract with or without cause, in some instances with little notice and little to no compensation. Upon any such termination, it would be difficult to replace such a large volume of subservicing in a short period of time, or perhaps at all. Accordingly, we may not generate as much revenue from subservicing for other third parties. If we were to have our subservicing terminated by PMT, or if there was a change in the terms under which we perform subservicing for PMT that was material and adverse to us, this would have a material adverse effect on our business, financial condition, liquidity and results of operations. PMT has an exclusive right to acquire the loans that are produced through our correspondent production activities, which may limit the revenues that we could otherwise earn in respect of those loans. Our mortgage banking services agreement with PMT requires PLS to provide fulfillment services for correspondent production activities exclusively to PMT as long as PMT has the legal and financial capacity to purchase correspondent loans. As a result, the revenue that we earn with respect to these loans will be limited to the fulfillment fees that we earn in connection with the production of these loans, which may be less than the revenues that we might otherwise be able to realize by acquiring these loans ourselves and selling them in the secondary loan market. Our financings of MSRs using excess servicing spread (“ESS”) exposes us to significant risks. We have previously sold to PMT or its subsidiaries, from time to time, the right to receive certain ESS arising from MSRs that we owned or acquired. The ESS represents the difference between our contractual servicing fee with the applicable Agency and the base servicing fee that we retain as compensation for servicing the related mortgage loans upon our sale of the ESS. As a condition of our sale of the ESS, PMT was required to subordinate its interests in the ESS to those of the applicable Agency. With respect to our Ginnie Mae MSRs, we pledged our interest in such MSRs and PMT’s interest in the related ESS to a special purpose entity, which issues variable funding notes and term notes that are secured by such Ginnie Mae assets and repaid through the cash flows received by the special purpose entity as the lender under a repurchase agreement with PLS. Accordingly, our interest in the Ginnie Mae MSRs and PMT’s interest in the related ESS are also subordinated to the rights of an indenture trustee on behalf of the note holders to which the special purpose entity issues its variable funding notes and term notes under an indenture, pursuant to which the indenture trustee has a blanket lien on all of our Ginnie Mae MSRs (including the ESS we sell to PMT and record as a financing). The indenture trustee, on behalf of the note holders, may liquidate our Ginnie Mae MSRs along with PMT’s interest in the ESS to the extent there exists an event of default under the indenture. In the event PMT’s ESS is liquidated as a result of certain of our actions or inactions, we generally would be required to indemnify PMT under the applicable spread acquisition agreement. A claim by PMT for the loss of its ESS as a result of our actions or inactions would likely be significant in size. Either of these occurrences could have a material adverse effect on our business, financial condition, liquidity and results of operations. In connection with PLS’ repurchase agreement with the special purpose entity, we also provide pass through financing to PMT under a repurchase agreement to facilitate its financing of the ESS it acquires from us. The repurchase agreement subjects us to the credit risk of PMT. To the extent PMT defaults in its payments of principal and interest under its repurchase agreement with us, we would still be required to make the allocable and corresponding payments under our repurchase agreement with the special purpose entity. To the extent PMT fails to make such payments of principal and interest to us or otherwise defaults under its repurchase agreement and we are unable to make the allocable and corresponding payments under our repurchase agreement with the special purpose entity, this could also create an event of default that could cause a cross default under other financing arrangements and/or have a material adverse effect on our business, financial condition, liquidity and results of operations. 38 Risks Related to Our Investment Management Segment Market conditions could reduce the fair value of the assets that we manage, which would reduce our management and incentive fees. A portion of the fees that we earn under our investment management agreement is based on the fair value of the assets that we manage. The fair values of the securities and other assets held in the portfolios that we manage and, therefore, our assets under management may decline due to any number of factors beyond our control, including, among others, a decline in housing, the ongoing impact of the COVID-19 pandemic, changes to interest rates, stock or bond market movements, a general economic downturn, political uncertainty or acts of terrorism. The economic outlook cannot be predicted with certainty and we continue to operate in a challenging business environment. If volatile market conditions cause a decline in the fair value of our assets under management, that decline in fair value could materially reduce our management fees and incentive fees under our management contract with PMT and adversely affect our revenues. If our revenues decline without a commensurate reduction in our expenses, our net income will be reduced. We currently manage assets for a single client, the loss of which could significantly reduce our management and incentive fees and have a material adverse effect on our results of operations. Our management and incentive fees result from our management of PMT. The term of the management agreement that we have entered into with PMT, as amended, expires on June 30, 2025, subject to automatic renewal for additional 18-month periods, unless terminated earlier in accordance with the terms of the agreement. In the event of a termination of one or more related party agreements by PMT in certain circumstances, we may be entitled to a termination fee under our management agreement. However, the termination of such management agreement and the loss of PMT as a client would significantly affect our investment management segment and negatively impact our management fees and incentive fees. The historical returns on the assets that we select and manage for PMT, and our resulting management and incentive fees, may not be indicative of future results. The historical returns of the assets that we manage should not be considered indicative of the future returns on those assets or future returns on other assets that we may select for investment by PMT. The investment performance that is achieved for the assets that we manage varies over time, and the nature and mix of assets we manage has changed significantly over the past several years. As a result, the change and variance in investment performance can be significant. Accordingly, the management and incentive fees that we have earned in the past based on those returns should not be considered indicative of the management or incentive fees that we may earn in the future from managing those same assets or from managing other assets for PMT. Changes in regulations applicable to our investment management segment could materially and adversely affect our business, financial condition, liquidity and results of operations. The legislative and regulatory environment in which we operate is constantly evolving. New laws or regulations, or changes in the enforcement of existing laws or regulations, applicable to us and PMT, may adversely affect our business. Our ability to succeed in this environment will depend on our ability to monitor and comply with regulatory changes. Regulatory changes that will affect other market participants are likely to change the way in which we conduct business with our counterparties. The uncertainty regarding the continued implementation of laws and regulations and their impact on the investment management industry and us cannot be predicted at this time but will continue to be a risk for our business. We may be adversely affected as a result of new or revised legislation or regulations imposed by the SEC, other U.S. or non-U.S. governmental regulatory authorities or self-regulatory organizations that supervise the financial markets. We also may be adversely affected by changes in the interpretation or enforcement of existing laws and rules by these governmental authorities and self-regulatory organizations, as well as by U.S. and non-U.S. courts. It is impossible to determine the extent of the impact of any new laws, regulations or initiatives that may be imposed on us or the markets in which we trade, or whether any of the proposals will become law. Compliance with any new laws or 39 regulations could add to our compliance burden and costs and adversely affect the manner in which we conduct business, as well as our financial condition, liquidity and results of operations. Our failure to comply with the extensive amount of regulation applicable to our investment management segment could materially and adversely affect our business, financial condition, liquidity and results of operations. Our investment management segment is subject to extensive regulation in the United States. These regulations are designed primarily to ensure the integrity of the financial markets and to protect investors in any entity that we advise and are not designed to protect our stockholders. Consequently, these regulations often serve to limit our activities. These requirements relate to, among other things, fiduciary duties to clients, solicitation agreements, conflicts of interest, recordkeeping and reporting requirements, disclosure requirements, limitations on Agency cross and principal transactions between an adviser and advisory clients and general anti-fraud prohibitions. We are required to maintain an effective compliance program, and are subject to routine periodic examinations by the staff of the SEC. The failure by us or our service providers to comply with applicable laws or regulations, or our failure to design and successfully implement and administer our compliance program, could result in fines, suspensions of individual employees or other sanctions, any of which could have a material adverse effect on our business, financial condition, liquidity and results of operations. Even if an investigation or proceeding did not result in a fine or sanction or the fine or sanction imposed against us or our employees by a regulator were small in monetary amount, the adverse publicity relating to an investigation, proceeding or imposition of these fines or sanctions could harm our reputation. We may encounter conflicts of interest in trying to appropriately allocate our time and services between activities for our own account and for PMT, or in trying to appropriately allocate investment opportunities among ourselves and for PMT. Pursuant to our management agreement with PMT, we are obligated to provide PMT with the services of our senior management team, and the members of that team are required to devote such time as is necessary and appropriate, commensurate with the level of activity of PMT. The members of our senior management team may have conflicts in allocating their time and services between our operations and the activities of PMT and any other entities or accounts that we may manage in the future. In addition, we and the other entities or accounts that we may manage may participate in some of PMT’s investments now or in the future, which may not be the result of arm’s length negotiations and may involve or later result in potential conflicts between our interests in the investments and those of PMT or such other entities. Any such perceived or actual conflicts of interest could damage our reputation and materially and adversely affect our business, financial condition, liquidity and results of operations. Risks Related to Our Organizational Structure HC Partners may be able to significantly influence the outcome of votes of our common stock, or exercise certain other rights pursuant to a stockholder agreement we have entered into with it, and its interests may differ from those of our other public stockholders. HC Partners, one of our largest investors, has the right under a stockholder agreement to nominate one or two individuals for election to our board of directors depending on the percentage of the voting power of our outstanding shares common stock that it holds, and we are obligated to use our best efforts to cause the election of those director nominees. In addition, the HC Partners’ stockholder agreement requires that we obtain their consent with respect to amendments to our certificate of incorporation or bylaws. As a result, HC Partners may be able to significantly influence our management and affairs. In addition, as a result of the size of its individual equity holding it may be able to significantly influence the outcome of all matters requiring stockholder approval, including mergers and other material transactions, and may be able to cause or prevent a change in the composition of our board of directors or a change in control of our Company that could deprive our other public stockholders of an opportunity to receive a premium for their common stock as part of a sale of our company and might ultimately affect the market price of our common stock. 40 We have not established a minimum dividend payment level and no assurance can be given that we will be able to make dividends to our stockholders in the future at current levels or at all. In October 2019, we announced the initiation of a quarterly dividend for our common stockholders. We have not established a minimum dividend payment level, and our ability to pay dividends to our stockholders may be materially and adversely affected by the risk factors discussed in our SEC periodic reports. Although we paid, and anticipate continuing to pay, quarterly dividends to our stockholders, our board of directors has the sole discretion to determine the timing, form and amount of any future dividends to our stockholders, and such determination will depend upon, among other factors, our historical and projected results of operations, financial condition, cash flows and liquidity, capital requirements and other expense obligations, debt covenants, contractual legal, tax, regulatory and other restrictions and such other factors as our board of directors may deem relevant from time to time. As a result, no assurance can be given that we will be able to continue to pay dividends to our stockholders in the future or that the level of any future dividends will achieve a market yield or increase or even be maintained over time, any of which could materially and adversely affect the market price of our common stock. Anti-takeover provisions in our charter documents and Delaware law might discourage or delay acquisition attempts for us that you might consider favorable. Our certificate of incorporation and bylaws contain provisions that may make the acquisition of our company more difficult without the approval of our board of directors. Among other things, these provisions: • • • • • authorize the issuance of undesignated preferred stock, the terms of which may be established and the shares of which may be issued without stockholder approval; prohibit stockholder action by written consent unless the matter as to which action is being taken has been approved by our board of directors; provide that our board of directors is expressly authorized to make, alter, or repeal our bylaws (provided that, if that action adversely affects HC Partners when that entity, together with its affiliates, holds at least 5% of the voting power of our outstanding shares of capital stock, our stockholder agreements provide that such action must be approved by that entity); establish advance notice requirements for nominations for elections to our board or for proposing matters that can be acted upon by stockholders at stockholder meetings; and prevent a sale of substantially all of our assets or completion of a merger or other business combination that constitutes a change of control without the approval of a majority of our independent directors. These and other provisions under Delaware law could discourage, delay or prevent a transaction involving a change in control of our company or negatively affect the trading price of our common stock. These provisions could also discourage proxy contests and make it more difficult for you and other stockholders to elect directors of and take other corporate actions. Our bylaws include an exclusive forum provision that could limit our stockholders’ ability to obtain a judicial forum viewed by the stockholders as more favorable for disputes with us or our directors, officers or other employees. Our bylaws provide that the state or federal court located within the State of Delaware is the exclusive forum for any derivative action or proceeding brought on our behalf; any action asserting a claim of breach of fiduciary duty; any action asserting a claim against us arising pursuant to the Delaware General Corporation Law, our certificate of incorporation or our bylaws; or any action asserting a claim against us that is governed by the internal affairs doctrine. This exclusive forum provision may limit a stockholder’s ability to bring a claim in a judicial forum that it finds favorable for disputes with us or our directors, officers or other associates, which may discourage such lawsuits against us and our directors, officers and other employees. Alternatively, if a court were to find the exclusive forum provision contained in our bylaws to be inapplicable or unenforceable in an action, we may incur additional costs associated with resolving such action in other jurisdictions, which could adversely affect our business, financial condition, liquidity and results of operations. 41 Ownership of Our Common Stock The market price and trading volume of our common stock may be volatile, which could result in rapid and substantial losses for our stockholders. The market price and trading volume of our common stock has fluctuated significantly in the past and may be highly volatile in the future and could be subject to wide fluctuations. In addition, the trading volume in our common stock may fluctuate and cause significant price variations to occur. Further, if the market price of our common stock declines significantly, you may be unable to resell your shares at or above your purchase price, if at all. Some of the factors that could negatively affect the market price or trading volume of our common stock include: • • • • • • • variations in our actual and anticipated financial and operating results and those expected by investors and analysts; changes in the manner that investors and securities analysts who provide research to the marketplace on us analyze the value of our common stock and similar companies; changes in recommendations or in estimated financial results published by securities analysts who provide research to the marketplace on us, our competitors or our industry; litigation and governmental investigations; increases in market interest rates that may lead purchasers of our shares to demand a higher yield; announcements by us or our competitors of significant contracts, acquisitions, dispositions, strategic relationships, joint ventures or capital commitments; and general market, political and economic conditions, including any such conditions and local conditions in the markets in which our customers are located. These broad market and industry factors may decrease the market price and trading volume of our common stock, regardless of our actual operating performance. The market price of our common stock could be negatively affected by sales of substantial amounts of our common stock into the public trading market. PennyMac was founded in 2008 by members of our executive leadership team and two strategic investors, including HC Partners. Sales of substantial numbers of shares of our common stock into the public trading market by HC Partners, or the perception that such sales could occur, could adversely affect the market price of our common stock and impede our ability to raise capital through the issuance of additional common stock or other equity securities. The future issuance of additional common stock in connection with our incentive plans, acquisitions or otherwise will dilute all other stockholdings. As of December 31, 2020, we have an aggregate of 4.2 million shares of common stock authorized and remaining available for future issuance under our 2013 Equity Incentive Plan. We may issue all of these shares of common stock without any action or approval by our stockholders, subject to certain exceptions. We also intend to continue to evaluate acquisition opportunities and may issue common stock in connection with these acquisitions. Any common stock issued in connection with our incentive plans, acquisitions, the exercise of outstanding stock options or otherwise would dilute the percentage ownership held by investors who purchase our common stock. Future offerings of debt or equity securities by us may adversely affect the market price of our common stock. In the future, we may attempt to obtain financing or further increase our capital resources by issuing additional shares of our common stock or offering debt or other equity securities, including commercial paper, medium-term notes, senior or subordinated notes, convertible debt securities or shares of preferred stock. The issuance of additional shares of our common stock or other equity securities or securities convertible into equity may dilute the economic and voting rights of our existing stockholders or reduce the market price of our common stock or both. Upon liquidation, holders of such debt securities and preferred stock, if issued, and lenders with respect to other borrowings would receive a distribution of our available assets prior to the holders of our common stock. Debt securities convertible into equity 42 could be subject to adjustments in the conversion ratio pursuant to which certain events may increase the number of equity securities issuable upon conversion. Preferred stock, if issued, could have a preference with respect to liquidating distributions or a preference with respect to dividend payments that could limit our ability to pay dividends to the holders of our common stock. Any issuance of securities in future offerings may reduce the market price of our common stock and dilute existing stockholders’ interests in us. General Risks Our risk management efforts may not be effective. We could incur substantial losses and our business operations could be disrupted if we are unable to effectively identify, manage, monitor, and mitigate financial risks, such as credit risk, interest rate risk, prepayment risk, liquidity risk, and other market-related risks, as well as operational and legal risks related to our business, assets, and liabilities. We also are subject to various laws, regulations and rules that are not industry specific, including employment laws related to employee hiring and termination practices, health and safety laws, environmental laws and other federal, state and local laws, regulations and rules in the jurisdictions in which we operate. Our risk management policies, procedures, and techniques may not be sufficient to identify all of the risks to which we are exposed, mitigate the risks we have identified, or identify additional risks to which we may become subject in the future. Expansion of our business activities may also result in our being exposed to risks to which we have not previously been exposed or may increase our exposure to certain types of risks, and we may not effectively identify, manage, monitor, and mitigate these risks as our business activities change or increase. Initiating new business activities, developing new products or significantly expanding existing business activities may expose us to new risks and increase our cost of doing business. Initiating new business activities, developing new products, or significantly expanding existing business activities, such as our growth in broker direct and consumer direct lending and our significant increase in the number of employees in fiscal year 2020, are ways to grow our businesses and respond to changing circumstances in our industry; however, they may expose us to new risks and regulatory compliance requirements. We cannot be certain that we will be able to manage these risks and compliance requirements effectively. Furthermore, our efforts may not succeed, and any revenues we earn from any new or expanded business initiative may not be sufficient to offset the initial and ongoing costs of that initiative, which would result in a loss with respect to that initiative. We could be harmed by misconduct or fraud that is difficult to detect. We are exposed to risks relating to misconduct by our employees, contractors we use, or other third parties with whom we have relationships. For example, our employees could execute unauthorized transactions, use our assets improperly or without authorization, perform improper activities, use confidential information for improper purposes, or misrecord or otherwise try to hide improper activities from us. This type of misconduct could also relate to assets we manage for others through our investment advisory subsidiary, and can be difficult to detect. If not prevented or detected, misconduct by employees, contractors, or others could result in losses, claims or enforcement actions against us, or could seriously harm our reputation. Our controls may not be effective in detecting this type of activity. If we fail to maintain an effective system of internal controls, we may not be able to accurately determine our financial results or prevent fraud. As a result, our stockholders could lose confidence in our financial results, which could harm our business and the market value of our common stock. Effective internal controls are necessary for us to provide reliable financial reports and effectively prevent fraud. We may in the future discover areas of our internal controls that need improvement. Section 404 of the Sarbanes-Oxley Act of 2002 (the “Sarbanes-Oxley Act”) requires that we evaluate and report on our internal control over financial reporting. We cannot be certain that we will be successful in maintaining adequate control over our financial reporting and financial processes. In addition, the ongoing COVID-19 pandemic has created unique challenges resulting from employees working remotely. Furthermore, as we rapidly grow our businesses, our internal controls will 43 become more complex, and we will require significantly more resources to ensure our internal controls remain effective. Section 404(b) of the Sarbanes-Oxley Act requires our auditors to formally attest to and report on the effectiveness of our internal control over financial reporting. If we cannot maintain effective internal control over financial reporting, or our independent registered public accounting firm cannot provide an unqualified attestation report on the effectiveness of our internal control over financial reporting, investor confidence and, in turn, the market price of our common stock could decline. If we or our independent auditors discover a material weakness, the disclosure of that fact, even if quickly remedied, could result in an event of default under one or more of our lending arrangements and/or reduce the market value of shares of our common stock. Additionally, the existence of any material weakness or significant deficiency could require management to devote significant time and incur significant expense to remediate any such material weakness or significant deficiency, and management may not be able to remediate any such material weakness or significant deficiency in a timely manner, or at all. Accordingly, our failure to maintain effective internal control over financial reporting could result in misstatements of our financial results or restatements of our financial statements or otherwise have a material adverse effect on our business, financial condition, liquidity and results of operations. Cybersecurity risks, cyber incidents and technology failures may adversely affect our business by causing a disruption to our operations, a compromise or corruption of our confidential information, and/or damage to our business relationships, all of which could negatively impact our financial results. A cyber incident is considered to be any adverse event that threatens the confidentiality, integrity or availability of our information resources. These incidents may be an intentional attack or an unintentional event and could involve gaining unauthorized access to our information systems for purposes of theft of certain personally identifiable information of consumers, misappropriating assets, stealing confidential information, corrupting data or causing operational disruption. The result of these incidents may include disrupted operations, misstated or unreliable financial data, liability for stolen assets or information, increased cybersecurity protection and insurance costs, litigation and damage to our investor relationships. As our reliance on rapidly changing technology has increased, so have the risks posed to our information systems, both proprietary and those provided to us by third-party service providers including cloud-based computing service providers. System disruptions and failures caused by fire, power loss, telecommunications outages, unauthorized intrusion, computer viruses and disabling devices, natural disasters and other similar events may interrupt or delay our ability to provide services to our customers. Despite our efforts to ensure the integrity of our systems our investment in significant physical and technological security measures, employee training, contractual precautions and business continuity plans, and our implementation of policies and procedures designed to help mitigate cybersecurity risks and cyber intrusions, there can be no assurance that any such cyber intrusions will not occur or, if they do occur, that they will be adequately addressed. We also may not be able to anticipate or implement effective preventive measures against all security breaches, especially because the methods of attack change frequently or may not be recognized until after such attack has been launched, and because security attacks can originate from a wide variety of sources, including third parties such as persons involved with organized crime or associated with external service providers. We are also held accountable for the actions and inactions of our third-party vendors regarding cybersecurity and other consumer-related matters. Any of the foregoing events could result in violations of applicable privacy and other laws, financial loss to us or to our customers, loss of confidence in our security measures, customer dissatisfaction, additional regulatory scrutiny, significant litigation exposure and harm to our reputation, any of which could have a material adverse effect on our business, financial condition, liquidity and results of operations, any of which could have a material adverse effect on our business, financial condition, liquidity and results of operations. 44 The industry in which we operate is highly competitive, and is likely to become more competitive, and decreased margins resulting from increased competition or our inability to compete successfully could adversely affect our business, financial condition, liquidity and results of operations. We operate in a highly competitive industry that could become even more competitive as a result of economic, legislative, regulatory and technological changes. With respect to mortgage loan production, we face competition in such areas as mortgage loan offerings, rates, fees and customer service. With respect to servicing, we face competition in areas such as fees, cost to service and service levels, including our performance in reducing delinquencies and entering into successful modifications. Large commercial banks and savings institutions and other non-bank mortgage originators and servicers are increasingly competitive in the origination or acquisition of newly originated mortgage loans and the servicing of mortgage loans. Many of these institutions have significantly greater resources and access to capital and financing arrangements than we do, which may give them the benefit of a lower cost of funds. Additionally, our existing and potential competitors may decide to modify their business models to compete more directly with our loan production and servicing models. As more non-bank entities enter these markets and as more commercial banks aggressively compete, our mortgage banking businesses may generate lower volumes and/or margins. If we are unable to grow our loan production volumes or if our margins become compressed, then our business, financial condition, liquidity and results of operations could be materially and adversely affected. In fiscal year 2020, we significantly increased the number of employees to facilitate our business growth and our future success will depend on our ability to identify, hire, develop, motivate and retain highly qualified personnel. Trained and experienced personnel are in high demand by our competitors and may be in short supply in some areas. In addition, we invest significant time and expense in training our employees, which increases their value to competitors who may seek to recruit them. If we are unable to attract and retain such personnel, we may not be able to take advantage of future growth opportunities and this could materially affect our business, financial condition and results of operations. In addition, technological advances and heightened e-commerce activities have increased consumers’ access to products and services. This has intensified competition among banks and non-banks in offering and servicing mortgage loans. We may be unable to compete successfully in our mortgage banking businesses and this could materially and adversely affect our business, financial condition, liquidity and results of operations. Item 1B. Unresolved Staff Comments None. Item 2. Properties Our corporate offices are housed in 66,000 square feet of leased facilities, located at 3043 Townsgate Road, Westlake Village, California 91361 where we conduct executive management for all of our businesses and investment management activities. Our loan servicing operations are primarily housed in a 142,000 square foot leased facility located in Moorpark, CA, a 116,000 square foot facility in Fort Worth, TX and a 51,000 square foot facility in Summerlin, NV. Our consumer direct lending business occupies a 36,000 square foot leased facility in Pasadena, CA. Much of our loan processing activity is performed in a leased 81,000 square foot facility in close proximity to our corporate offices. We lease an additional 102,000 square feet in Plano, TX, 90,000 square feet in Tampa, FL, 75,000 square feet in Phoenix AZ and 30,000 square feet in St. Louis, MO primarily for our correspondent production activities. We have three loan production centers located in Roseville, CA, Honolulu, HI, Edina, MN, and one collocated in our Summerlin, NV office. 45 Our information technology division is housed in a 50,000 square foot facility in Agoura Hills, CA and we lease a few small locations throughout the country, generally housing loan production and servicing activities. The financial commitments of our leases are disclosed in Note—10 Leases to our consolidated financial statements included in Item 8 of this Report. Item 3. Legal Proceedings From time to time, the Company may be involved in various legal and regulatory proceedings, lawsuits and other claims arising in the ordinary course of its business. The amount, if any, of ultimate liability with respect to such matters cannot be determined, but despite the inherent uncertainties of litigation, management currently believes that the ultimate disposition of any such proceedings and exposure will not have, individually or taken together, a material adverse effect on the financial condition, results of operations, or cash flows of the Company. Set forth below are material updates to legal proceedings of the Company. On December 20, 2018, a purported shareholder of the Company filed a complaint in a putative class and derivative action in the Court of Chancery of the State of Delaware (the “Delaware Court”), captioned Robert Garfield v. BlackRock Mortgage Ventures, LLC et al., Case No. 2018-0917-KSJM (the “Garfield Action”). The Garfield Action alleges, among other things, that certain current directors and officers of the Company breached their fiduciary duties to the Company and its shareholders by, among other things, agreeing to and entering into the Reorganization without ensuring that the Reorganization was entirely fair to the Company or public shareholders. The Reorganization was approved by 99.8% of voting shareholders on October 24, 2018. On December 19, 2019, the Delaware Court denied a motion to dismiss filed by the Company and certain of its directors and officers. While the Company and its co- defendants believe the Garfield Action is without merit and expressly disclaim any wrongdoing, they have collectively agreed to settle the Garfield Action for an amount equal to $6.85 million in order to avoid the ongoing costs of litigation and further distractions to their respective businesses. A settlement agreement was filed with the Delaware Court on October 9, 2020, and was approved on February 11, 2021. The Company’s share of the settlement amount will be paid entirely by one of the Company’s insurers. On November 5, 2019, Black Knight Servicing Technologies, LLC, a wholly-owned indirect subsidiary of Black Knight, Inc. (“BKI”), filed a Complaint and Demand for Jury Trial in the Circuit Court for the Fourth Judicial Circuit in and for Duval County, Florida (the “Florida State Court”), captioned Black Knight Servicing Technologies, LLC v. PennyMac Loan Services, LLC, Case No. 2019-CA-007908 (the “BKI Complaint”). Allegations contained within the BKI Complaint include breach of contract and misappropriation of MSP® System trade secrets in order to develop an imitation mortgage-processing system intended to replace the MSP® System. The BKI Complaint seeks damages for breach of contract and misappropriation of trade secrets, injunctive relief under the Florida Uniform Trade Secrets Act and declaratory judgment of ownership of all intellectual property and software developed by or on behalf of PLS as a result of its wrongful use of and access to the MSP® System and related trade secret and confidential information. On March 30, 2020, the Florida State Court granted a motion to compel arbitration filed by the Company. Consequently, on April 27, 2020, PennyMac dismissed its federal court action without prejudice to pursue those claims in arbitration as well. While no assurance can be provided at to the ultimate outcome of this claim or the account of any losses to the Company, the Company believes the BKI Complaint is without merit and plans to vigorously defend the matter, which remains pending. 46 On January 7, 2021, PLS received a letter from the CFPB notifying PLS that, in accordance with the CFPB’s discretionary Notice and Opportunity to Respond and Advise (“NORA”) process, the CFPB’s Office of Enforcement was considering recommending that the CFPB take legal action against PLS for alleged violations of the Real Estate Settlement Procedures Act and Truth in Lending Act. The CFPB's examination covered the period from March 2015 through September 2016. Should the CFPB commence an action, it may seek restitution, civil monetary penalties, injunctive relief, or other corrective action, the extent of which remains uncertain at this time. Notably, certain of the alleged violations were originally self-identified by PLS and remediated prior to the CFPB's examination, and all alleged violations were fully remediated as of August 2017. PLS confirmed these remediation actions as well as full restitution to any affected borrowers in its response to the NORA letter on February 08, 2021. While the NORA process remains open and pending at this time, and there can be no assurance as to the nature or extent of any actions taken by the CFPB with regard to these alleged violations, we do not believe that the ultimate resolution of this matter will have a material adverse effect on our financial statements or operations. Item 4. Mine Safety Disclosures Not applicable. PART II Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Our shares of common stock are listed on the New York Stock Exchange (Symbol: PFSI). As of February 22, 2021, our shares of common stock were held by 17 holders of record. We initiated a quarterly dividend for common stockholders in October 2019. The dividend level is reviewed each quarter and determined based on a number of factors, including, among other things, our earnings, our financial condition, growth outlook, the capital required to support ongoing growth opportunities and compliance with other internal and external requirements. Payments of dividends are subject to approval by our board of directors. Our ability to pay dividends may be adversely affected for the reasons described in Item 1A of this Report in the section entitled Risk Factors. Unregistered Sales of Equity Securities and Use of Proceeds There were no sales of unregistered equity securities during the year ended December 31, 2020. Repurchase of our Common Stock The following table summarized the stock repurchase activity for the quarter ended December 31, 2020: October 1, 2020 – October 31, 2020 November 1, 2020 – November 30, 2020 December 1, 2020 – December 31, 2020 Total Total number of shares purchased as part of publicly announced plans or program (1) Approximate dollar value of shares that may yet be purchased under the plans or program (1) Average price paid per share — 55.86 61.50 57.27 — $ 1,169,568 $ 389,194 $ 1,558,762 $ 236,842,078 171,509,814 147,572,535 147,572,535 Total number of shares purchased — $ 1,169,568 $ 389,194 $ $ 1,558,762 (1) In February 2021, our board of directors approved an increase to our common stock repurchase program from $500 million to $1 billion. The stock repurchase program does not require us to purchase a specific number of shares, and the timing and amount of any shares repurchased are based on market conditions and other factors, including price, regulatory requirements and capital availability. Stock repurchases may be effected through negotiated transactions or open market purchases, including pursuant to a trading plan implemented pursuant to 47 Rule 10b5-1 of the Securities Exchange Act of 1934, as amended. The stock repurchase program does not have an expiration date but may be suspended, modified or discontinued at any time without prior notice. Item 6. Selected Financial Data Not presented. Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Critical Accounting Policies Preparation of financial statements in compliance with accounting principles generally accepted in the United States (“GAAP”) requires us to make estimates that affect the reported amounts of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements, and revenues and expenses during the reporting period. Certain of these estimates significantly influence the portrayal of our financial condition and results, and they require us to make difficult, subjective or complex judgments. Our critical accounting policies primarily relate to our fair value estimates. Fair Value We group assets measured at or based on fair value in three levels based on the markets in which the assets are traded and the observability of the inputs used to determine fair value. These levels are: Level/Description December 31, 2020 Percentage of Carrying value of assets (1) (in thousands) Total assets Total stockholders' equity Level 1: Prices determined using quoted prices in active markets for identical assets or liabilities. $ 23,233 0% 1% Level 2: Prices determined using other significant observable inputs. Observable inputs are inputs that other market participants would use in pricing an asset or liability and are developed based on market data obtained from sources independent of us. Level 3: Prices determined using significant unobservable inputs. 6,965,597 22% 206% Unobservable inputs reflect our judgements about the factors that market participants use in pricing an asset or liability, and are based on the best information available in the circumstances. Total assets measured at or based on fair value (1) Total assets Total stockholders' equity 7,948,462 $ 14,937,292 $ 31,597,795 3,389,388 $ 25% 47% 235% 441% (1) Includes assets measured on both a recurring and nonrecurring basis based on the accounting principles applicable to the specific asset or liability and whether we have elected to carry the asset or liability at its fair value. At December 31, 2020, $14.9 billion or 47% of our total assets were carried at fair value on a recurring basis and $12.2 million (real estate acquired in settlement of loans (“REO”)), were carried based on fair value on a non- recurring basis when fair value indicates evidence of impairment of individual properties. 48 Changes in fair value of our holdings of assets carried at fair value have significant effects on our financial position and results of operations. As summarized above, changes in fair values of “Level 1” and “Level 2” fair value assets are determinable with reference to direct quotes in active markets on the measurement date in the case of “Level 1” assets, or reference to publicly available reference interest rates and credit spreads and prices of similar assets in the case of “Level 2” assets. $7.9 billion or 25% of our total assets are measured using “Level 3” fair value inputs – significant inputs where there is difficulty in observing the inputs used by market participants in establishing fair value. Different approaches to valuing those assets or changes in inputs to measurement of these assets can have a significant effect on the amounts reported for these items including their reported balances and their effects on our income. During the three years ended December 31, 2020, we recognized significant changes in the fair value of our holdings of “Level 3” fair value assets and liabilities as shown below: Year ended December 31, Interest rate lock commitments Loans held for sale at fair value Mortgage servicing rights (1) Excess servicing spread financing Mortgage servicing liabilities (1) Total 2020 2019 2018 $ $ $ 1,254,235 $ 331,067 $ 1,285 $ (positive (negative) effects on income in thousands) 24,970 $ 9,256 $ (8,500) $ (1,078,084) $ (550,666) $ 174,458 $ 127,780 $ (6,332) $ 158 $ (31,757) $ (8,377) $ (10,787) $ 297,144 (225,052) 156,614 (1) Excluding changes in fair value attributable to realization of cash flows. The changes above primarily reflect changes attributable to our observations of changes in the markets for those assets and liabilities as opposed to changes in accounting policies or approaches to the valuation of those instruments. As a result of the difficulty in observing certain significant valuation inputs affecting our “Level 3” fair value assets and liabilities, we are required to make judgments regarding these items’ fair values. Different persons in possession of the same facts may reasonably arrive at different conclusions as to the inputs to be applied in valuing these assets and liabilities and their fair values. Such differences may result in significantly different fair value measurements. Likewise, due to the general illiquidity of some of these assets, subsequent transactions may be at values significantly different from those reported. Because the fair value of “Level 3” fair value assets and liabilities are difficult to estimate, our valuation process includes performance of these items’ fair value estimation by specialized staff with significant senior management oversight. We have assigned the responsibility for estimating the fair values of non-interest rate lock commitment (“IRLC”) “Level 3” fair value assets and liabilities to our Financial Analysis and Valuation group (the “FAV group”), which is responsible for valuing and monitoring these items and maintenance of our valuation policies and procedures for non-IRLC assets and liabilities. The FAV group submits the results of its valuations to our senior management valuation committee, which oversees the valuations. Our senior management valuation committee includes the Company’s chief financial, investment and risk officers as well as other senior members of the Company’s finance, capital markets and risk management staffs. The fair value of our IRLCs is developed by our Capital Markets Risk Management staff and is reviewed by our Capital Markets Operations group. 49 Following is a discussion of our approach to measuring the balance sheet items that are most affected by “Level 3” fair value estimates. Loans Held for Sale We carry loans at their fair values. We recognize changes in the fair value of loans in current period income as a component of Net gains on loans held for sale at fair value. How we estimate the fair value of loans is based on whether the loans are saleable into active markets with observable fair value inputs. • We categorize loans that are saleable into active markets as “Level 2” fair value assets. We estimate the fair value of such loans using their quoted market price or market price equivalent. At December 31, 2020, we held $6.9 billion of such loans. • We categorize loans that are not saleable into active markets as “Level 3” fair value assets. “Level 3” fair value loans arise primarily from two sources: − We may purchase certain delinquent government guaranteed or insured loans from Ginnie Mae guaranteed securitizations included in our loan servicing portfolio. Our right to purchase such loans arises as the result of the loan being at least three months delinquent when we buy the loan. Our ability to purchase delinquent loans provides us with an alternative to our obligation to continue advancing principal and interest at the coupon rate of the related Ginnie Mae security. Such repurchased loans (“early buyout” or “EBO” loans) may be resold to investors and thereafter may be repurchased to the extent eligible for resale into a new Ginnie Mae guaranteed security. Such eligibility occurs when the repurchased loans become current either through the borrower’s reperformance or through completion of a modification of the loan’s terms or after six months of timely payments following the completion of certain types of payment deferral programs. We measure such loans using “Level 3” fair value inputs and at December 31, 2020, we held $4.7 billion of such loans. − Certain of our loans may become non-saleable into active markets due to our identification of one or more defects. At December 31 2020, we held $13.8 million of such loans. We use a discounted cash flow model to estimate the fair value of “Level 3” fair value loans. The significant unobservable inputs used in the fair value measurement of our “Level 3” fair value loans held for sale are discount rates, home price projections and prepayment speeds. Significant changes in any of those inputs in isolation could result in a significant change to the loans’ fair value measurement. Interest Rate Lock Commitments Our net gains on loans held for sale include our estimates of the gains or losses we expect to realize upon the sale of loans we have contractually committed to fund or purchase but have not yet funded, purchased or sold. We recognize a substantial portion of our net gains on loans held for sale at fair value before we fund or purchase the loans as the result of these commitments. We call these commitments IRLCs. We recognize the fair value of IRLCs at the time we make the commitment to the correspondent seller, broker or loan applicant and adjust the fair value of such IRLCs as the loan approaches the point of funding or purchase or the prospective transaction is canceled. We carry IRLCs as either Derivative assets or Derivative liabilities on our consolidated balance sheet. The fair value of an IRLC is transferred to Loans held for sale at fair value when the loan is funded or purchased. An active, observable market for IRLCs does not exist. Therefore, we measure the fair value of IRLCs using methods we believe that market participants use in pricing IRLCs. We estimate the fair value of an IRLC based on observable Agency MBS prices, our estimates of the fair value of the MSRs we expect to receive in the sale of the loans and the probability that we will fund or purchase the loan (the “pull-through rate”). 50 Pull-through rates and MSR fair values are based on our estimates as these inputs are difficult to observe in the marketplace. Our estimate of the probability that a loan will be funded and market interest rates are updated as the loans move through the funding or purchase process and as market interest rates change and may result in significant changes in our estimates of the fair value of the IRLCs. Such changes are reflected in the change in fair value of IRLCs which is a component of our Net gains on loans held for sale at fair value in the period of the change. The financial effects of changes in these inputs are generally inversely correlated. Increasing interest rates have a positive effect on the fair value of the MSR component of IRLC fair value but increase the pull-through rate for the loan principal and interest payment cash flow component, which decreases in fair value. A shift in our assessment of an input to the valuation of IRLCs can have a significant effect on the amount of Net gains on loans held for sale at fair value for the period. We believe that the most significant “Level 3” fair value input to the measurement of IRLCs is the pull-through rate. At December 31, 2020, we held $677.0 million of net IRLC assets at fair value. Following is a quantitative summary of the effect of changes in the pull-through rate input on the fair value of IRLCs at December 31, 2020: Change in input (1) Effect on fair value of IRLC of a change in pull-through rate (in thousands) (20) % $ (10) % $ (5) % $ 5 % $ 10 % $ 20 % $ (169,132) (84,358) (41,971) 39,660 75,157 130,170 (1) The upward shift in input amount on a per-loan basis is limited to the amount of shift required to reach a 100% pull-through rate. The preceding analysis holds constant all of the other inputs to show an estimate of the effect on fair value of a change in the pull-through rate. We expect that in a market shock event, multiple inputs would be affected and the effects of these changes may compound or counteract each other. Therefore the preceding analysis is not a projection of the effects of a shock event or a change in our estimate of an input and should not be relied upon as an earnings projection. Mortgage Servicing Rights MSRs represent the fair value assigned to contracts that obligate us to service the mortgage loans on behalf of the owners of the mortgage loans in exchange for servicing fees and the right to collect certain ancillary income from the borrower. We recognize MSRs at our estimate of the fair value of the contract to service the loans. We include changes in fair value of MSRs in current period income as a component of Net loan servicing fees—Change in fair value of mortgage servicing rights and mortgage servicing liabilities. Both our estimate of the change in fair value attributable to realization of cash flows and of the change in fair value are affected by changes in fair value inputs. During the year ended December 31, 2020, we recognized a $1.5 billion net reduction in fair value of MSRs: $431.1 million of the reduction was due to realization of cash flows underlying the fair value of MSR and $1.1 billion of the reduction was due to changes in fair value inputs. We classify MSRs as “Level 3” fair value assets and determine their fair value using a discounted cash flow approach. We believe the most significant “Level 3” fair value inputs to the valuation of MSRs are the pricing spread (used to develop periodic discount rates), prepayment speed and annual per-loan cost of servicing. A shift in the market for MSRs or a change in our assessment of an input to the valuation of MSRs can have a significant effect on their fair value and in our income for the period. The fair value of MSRs that we held at December 31, 2020 was $2.6 billion. 51 Following is a summary of the effect on fair value of MSRs of various changes to these key inputs at December 31, 2020: Change in input Pricing spread Effect on fair value of MSRs of a change in input value Prepayment speed (in thousands) Servicing cost (20) % (10) % (5) % 5 % 10 % 20 % $ $ $ $ $ $ 205,305 98,449 48,232 (46,356) (90,936) (175,137) $ $ $ $ $ $ 297,863 142,208 69,521 (66,536) (130,253) (249,843) $ $ $ $ $ $ 101,929 50,964 25,482 (25,482) (50,964) (101,929) The preceding analyses hold constant all of the inputs other than the input that is being changed to show an estimate of the effect on fair value of a change in a specific input. We expect that in a market shock event, multiple inputs would be affected and the effects of these changes may compound or counteract each other. Therefore the preceding analyses are not projections of the effects of a shock event or a change in our estimate of an input and should not be relied upon as earnings projections. Excess Servicing Spread Financing We finance a portion of the cost of Agency MSRs that we purchase from non-affiliate sellers through the sale to PMT of the servicing spread in excess of a specified level. We carry our ESS at fair value. Because the ESS is a claim to a portion of the cash flows from MSRs, the valuation of the ESS is similar to that of MSRs. We use the same discounted cash flow approach to measure the ESS and the related MSRs except that certain inputs relating to the cost to service the mortgage loans underlying the MSRs and certain ancillary income are not included in the ESS valuation as these cash flows do not accrue to the holder of the ESS. A shift in the market for, or a change in our assessment of an input to, the valuation of ESS can have a significant effect on the fair value of ESS and in our income for the period. However, we believe that this change will be offset to a great extent by a change in the fair value of the MSRs that the ESS is financing. We record changes in the fair value of ESS in Net loan servicing fees—Change in fair value of excess servicing spread payable to PennyMac Mortgage Investment Trust. During the year ended December 31, 2020, we recorded $25.0 million of net gains due to changes in fair value of ESS. 52 We believe that the most significant “Level 3” fair value inputs to the valuation of ESS are the pricing spread (used to develop periodic discount rates) and prepayment speed. At December 31, 2020, we carried $131.8 million of ESS at fair value. Following is a summary of the effect on fair value of various changes to these inputs at December 31, 2020: Change in input Pricing spread Prepayment speed Effect on fair value of excess servicing spread of a change in input value (20) % (10) % (5) % 5 % 10 % 20 % $ $ $ $ $ $ (in thousands) 5,766 $ 2,824 $ 1,397 $ (1,369) $ (2,711) $ (5,316) $ 13,977 6,701 3,282 (3,154) (6,185) (11,907) The preceding analyses hold constant all of the inputs other than the input that is being changed to show an estimate of the effect on fair value of a change in that specific input. We expect that in a market shock event, multiple inputs would be affected and the effects of these changes may compound or counteract each other. Therefore the preceding analyses are not projections of the effects of a shock event or a change in our estimate of an input and should not be relied upon as earnings projections. Accounting Developments Refer to Note 3 – Significant Accounting Policies ‒ Recently Issued Accounting Pronouncements to our consolidated financial statements for a discussion of recent accounting developments and the expected effect on the Company. 53 Results of Operations Our results of operations are summarized below: Year ended December 31, 2019 (dollars in thousands except closing prices and per share amounts) 2020 2018 Revenues: Net gains on loans held for sale at fair value Loan origination fees Fulfillment fees from PennyMac Mortgage Investment Trust Net loan servicing fees Net interest (expense) income Management fees Other Total net revenue Expenses: Compensation Servicing Loan origination Other Total expenses Income before provision for income taxes Provision for income taxes Net income Earnings per share Basic Diluted Return on average common stockholders' equity Income before provision for income taxes by segment: Mortgage banking: Production Servicing Total mortgage banking Investment management Non-segment activities (1) Adjusted Earning Before Interest, Taxes, Depreciation and Amortization ("EBITDA") (2) During the year: Interest rate lock commitments issued Common stock closing prices: High Low At end of year At end of year: Interest rate lock commitments outstanding Unpaid principal balance of loan servicing portfolio: Owned: Mortgage servicing rights Mortgage servicing liabilities Loans held for sale Subserviced for PMT Net assets of PennyMac Mortgage Investment Trust Book value per share $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ 2,740,785 $ 285,551 222,200 439,448 (24,525) 34,538 7,600 3,705,597 738,569 256,934 219,746 249,739 1,464,988 2,240,609 593,725 1,646,884 $ 21.91 $ 20.92 $ 61.4 % 1,964,121 $ 262,144 2,226,265 14,344 — 2,240,609 $ 725,528 $ 174,156 160,610 293,665 76,721 36,492 10,232 1,477,404 503,458 164,697 117,338 162,467 947,960 529,444 136,479 392,965 $ 5.02 $ 4.89 $ 21.6 % 527,834 $ (14,751) 513,083 16,361 — 529,444 $ 249,022 101,641 81,350 445,393 71,819 24,104 11,300 984,629 403,270 137,104 27,398 149,160 716,932 267,697 23,254 244,443 2.62 2.59 12.7 % 87,266 172,302 259,568 7,003 1,126 267,697 2,488,716 125,614,670 $ $ 726,140 $ 274,196 72,698,014 $ 44,786,584 69.49 $ 16.90 $ 65.62 $ 34.45 $ 20.34 $ 34.04 $ 25.20 18.77 21.26 20,624,535 7,122,316 2,805,400 238,410,809 2,857,492 11,063,938 252,332,239 174,418,591 426,750,830 $ $ 225,787,104 2,758,454 4,724,006 233,269,564 135,414,668 368,684,232 $ $ 201,054,144 1,160,938 2,420,636 204,635,718 94,658,154 299,293,872 2,296,859 $ 47.80 $ 2,450,916 $ 26.26 $ 1,556,132 21.34 (1) Represents Repricing of payable to exchanged Private National Mortgage Acceptance Company, LLC unitholders under tax receivable agreement. 54 (2) To provide investors with information we believe provides supplemental information that is useful to investors in addition to our results as determined by GAAP, we disclose Adjusted EBITDA as a non-GAAP measure which is a measure that is frequently used in our industry to measure performance. Adjusted EBITDA is not a financial measure calculated in accordance with GAAP and should not be considered as a substitute for net income, or any other performance measure calculated in accordance with GAAP. We define “Adjusted EBITDA” as net income attributable to our common stockholders before net income attributable to noncontrolling interest plus provision for income taxes, depreciation and amortization, excluding decrease (increase) in fair value of MSRs and MSLs due to changes in valuation inputs used in the valuation model, increase (decrease) in fair value of ESS payable to PMT, hedging losses (gains) associated with MSRs, stock-based compensation and interest expense on corporate debt or corporate revolving credit facilities and capital leases to the extent such items existed in the years presented. We believe that the presentation of Adjusted EBITDA provides useful information to investors regarding our results of operations because each measure assists both investors and management in analyzing and benchmarking the performance and value of our business. However, other companies may define Adjusted EBITDA differently, and as a result, our measures of Adjusted EBITDA may not be directly comparable to those of other companies. Adjusted EBITDA measures have limitations as analytical tools, and should not be considered in isolation or as a substitute for analysis of our results as reported under U.S. GAAP. Some of these limitations are: • • • they do not reflect every cash expenditure, future requirements for capital expenditures or contractual commitments; they do not reflect the significant interest expense or the cash requirements necessary to service interest or principal payment on our debt; and they are not adjusted for all non-cash income or expense items that are reflected in our consolidated statements of cash flows. Because of these limitations, Adjusted EBITDA measures are not intended as alternatives to net income as an indicator of our operating performance and should not be considered as measures of cash available to us to invest in the growth of our business or as measures of cash that will be available to us to meet our obligations. The following table presents a reconciliation of Adjusted EBITDA to our net income, the most directly comparable financial measure calculated and presented in accordance with GAAP, for each of the years indicated: Net income attributable to PFSI common stockholders Net income attributable to noncontrolling interest Net income Provision for income taxes Income before provisions for income taxes Depreciation and amortization Decrease (increase) in fair value of MSRs and MSLs due to changes in valuation inputs used in valuation model (Decrease) increase in fair value of ESS payable to PennyMac Mortgage Investment Trust Hedging (gains) losses associated with MSRs Stock‑based compensation Interest expense on corporate debt or corporate revolving credit facilities and capital lease Adjusted EBITDA 55 2020 Year ended December 31, 2019 (in thousands) 2018 $ 1,646,884 $ 392,965 $ — 1,646,884 593,725 2,240,609 25,575 — 392,965 136,479 529,444 15,021 87,694 156,749 244,443 23,254 267,697 12,925 1,109,841 559,043 (163,671) (24,970) (9,256) (918,180) (395,497) 24,771 45,105 8,500 121,045 25,251 10,736 2,449 $ 2,488,716 $ 726,140 $ 274,196 2,614 Comparison of the years ended December 31, 2020, 2019 and 2018 For the year ended December 31, 2020, we recorded income before provision for income taxes of $2.2 billion, an increase of $1.7 billion or 323% from 2019. The increase was primarily due to an increase in production income (Net gains on loans held for sale at fair value, Loan origination fees and Fulfillment fees from PennyMac Mortgage Investment Trust) which reflects higher production volume and improved margins, and an increase in Net loan servicing fees primarily due to growth in our loan servicing portfolio and an increase in income from the re-performance of loans bought out of Ginnie Mae securities for potential resecuritization, partially offset by an increase in total expenses. The increase in total expense was mainly due to increases in compensation, servicing and loan origination expenses reflecting the continuing growth of our mortgage banking activities and the impact of the COVID-19 pandemic on our servicing portfolio and operations. During the year ended December 31, 2019, we recorded net income of $393.0 million, an increase of $148.5 million, or 61%, from 2018. The increase is due to an increase of $492.8 million in total net revenue, partially offset by an increase of $231.0 million in total expenses and $113.2 million in provision for income taxes. The increase in total expenses was primarily due to increases in compensation and loan origination expenses, reflecting the continuing growth of our mortgage banking activities. The provision for income taxes increased significantly as a result of the Reorganization which was completed in late 2018.The increase in total revenue was primarily due to an increase of $476.5 million in Net gains on loans held for sale at fair value, $79.3 million in Fulfillment fees from PennyMac Mortgage Invest Trust, and $72.5 million in Loan origination fees resulting from higher production volume and improved profit margins, which was partially offset by a decrease of $151.7 million in Net loan servicing fees primarily attributable to the effect of lower interest rates on the fair value of our MSRs that resulted in fair value losses net of hedging results compared to the year ended December 31, 2018. Before the onset of the COVID-19 pandemic, the mortgage origination market was experiencing healthy demand owing to historically low interest rates in the United States. The government’s response to the onset of the COVID-19 pandemic, including fiscal stimulus and infusions of additional liquidity by the Federal Reserve into financial markets, acted to further lower mortgage interest rates. These developments have acted to sustain heightened demand for new mortgage loans despite the slowdown in overall economic activity. The mortgage origination market for 2019 was $2.3 trillion; for 2020, the origination market is estimated to be $4.0 trillion and for 2021, is forecasted to be $3.3 trillion. This increase in demand for mortgage loans, combined with constraints on mortgage industry origination capacity that existed before the COVID-19 pandemic, has allowed us to realize higher gain-on sale margins in our production segment. We expect our gain on sale margins to decrease to historical levels as industry capacity adjusts to demand. Furthermore, Fannie Mae and Freddie Mac added a 50 basis point adverse market refinance fee applicable to most mortgage refinances that could have a negative impact on future refinances. During the year ended December 31, 2020, the United States was significantly impacted by the ongoing effects of the COVID-19 pandemic and the effects of market and government responses to the COVID-19 pandemic. These developments have resulted in an economic recession in the United States and increased unemployment that have created financial hardships for many existing borrowers. As part of its response to the COVID-19 pandemic, the federal government included requirements in the Coronavirus Aid, Relief, and Economic Security (“CARES”) Act that we as a servicer of Agency loans provide borrowers with substantial payment forbearance. As a result of this requirement, we have seen a large increase in delinquencies in our servicing portfolio which has increased our cost to service those loans and may require us to finance substantial amounts of advances of principal and interest payments to the investors holding securities backed by these loans, as well as property taxes, insurance and other costs to protect investors’ interest in the properties collateralizing the loans. As of December 31, 2020, 7.2% of loans in UPB in our predominately government-insured or guaranteed MSR portfolio were in forbearance plans and delinquent resulting in an increase in the level of servicing advances we have been required to make due to borrower delinquencies. This development may have a negative effect on the earnings of our servicing segment before taking into account the effect of future developments on the valuation of our MSRs by, among other things, reducing servicing fee income, reducing the amount of placement fees we earn on custodial deposits related to these loans, increasing our cost 56 to service due to higher delinquency and default rates, as well as increased financing costs due to the need to advance funds on behalf of delinquent borrowers. We expect these losses to be offset by growth in our loan servicing portfolio and gains on the resale of early buyout loans as those borrowers reperform. Net gains on loans held for sale at fair value During the year ended December 31, 2020, we recognized Net gains on loans held for sale at fair value totaling $2.7 billion, compared to $725.5 million and $249.0 million during the years ended December 31, 2019 and 2018, respectively. The increase in 2020 compared to 2019 and 2018 was primarily due to an increase in loan production volume and improved profit margins in our mortgage production business, reflecting increased demand for mortgage loans during 2020 as compared to 2019 and 2018. The increase in demand for mortgage loans during 2020 as compared to 2019 and 2018 is attributable primarily to the decrease in market interest rates that prevailed during 2020. The increase in profit margins during 2020 reflects the effects of increased loan demand on an already capacity-constrained industry and the disruptive effect of the COVID-19 pandemic on certain industry participations’ ability to maintain their loan production levels. Our net gains on loans held for sale are summarized below: 2020 Year ended December 31, 2019 (in thousands) 2018 $ 2,025,260 $ (767,588) 1,257,672 (190,853) $ (175,305) (366,158) (469,647) 93,288 (376,359) 540,376 (326,986) 116,690 330,080 87,312 (42,878) 17,499 61,933 (8,934) (1,506) (11,766) (22,206) 1,114,720 846,888 584,156 (21,035) 8,667 1,432,432 2,690,104 50,681 2,740,785 $ (8,377) 7,877 908,321 542,163 183,365 725,528 $ (5,824) 4,672 560,798 184,439 64,583 249,022 $ $ 91,922,406 $ 62,772,725 $ 40,193,531 4,592,412 641 — $ 125,614,670 $ 72,698,014 $ 44,786,584 33,682,284 8,304 1,676 9,886,462 29,641 9,186 $ 11,616,400 $ $ 20,624,535 $ 4,912,953 $ 7,122,316 $ 2,521,647 2,805,400 From non-affiliates: Cash gain (loss): Loans Hedging activities Total cash gain (loss) Non-cash gain: Change in fair value of loans and derivative financial instruments outstanding at end of year: Interest rate lock commitments Loans Hedging derivatives Mortgage servicing rights and mortgage servicing liabilities resulting from loan sales Provision for losses relating to representations and warranties: Pursuant to loan sales Reduction in liability due to change in estimate Total non-cash gain Total gains on sale from non-affiliates From PennyMac Mortgage Investment Trust (1) During the year: Interest rate lock commitments issued: Government-insured or guaranteed mortgage loans Conventional mortgage loans Jumbo mortgage loans Home equity lines of credit At end of year: Loans held for sale at fair value Commitments to fund and purchase loans (1) Gain on sale of loans to PMT are primarily cash gains. 57 Our gain on sale of loans held for sale includes both cash and non-cash elements. We recognize a significant portion of our gain on sale of loans when we make a commitment to purchase, fund or modify a mortgage loan. We recognize this gain in the form of an interest rate lock commitment. We adjust our initial gain amount as the loan purchase, origination or modification process progresses until the loan is either funded or cancelled. We also receive non-cash proceeds on sale that include the fair value of MSRs and we incur liabilities for mortgage servicing liabilities (which represent the fair value of the costs we expect to incur in excess of the fees we receive for early buyout of delinquent loans (“EBO loans”) we have resold) and for the fair value of our estimate of the losses we expect to incur relating to the representation and warranties we provide in our loan sale transactions. Non-cash elements of gain on sale of loans The MSRs, mortgage servicing liabilities (“MSLs”), and liability for representations and warranties we recognize represent our estimate of the fair value of future benefits and costs we will realize for years in the future. These estimates represented approximately 40% of our gain on sale of loans at fair value for the year ended December 31, 2020, as compared to 117% and 234% for the years ended December 31, 2019 and 2018, respectively. These estimates change as circumstances change and changes in these estimates are recognized in income in subsequent periods. How we measure and update our measurements of MSRs and MSLs is detailed in Note 6 – Fair value – Valuation Techniques and Inputs to the consolidated financial statements included in this Annual Report. Our agreements with the purchasers and insurers include representations and warranties related to the loans we sell. The representations and warranties require adherence to purchaser and insurer origination and underwriting guidelines, including but not limited to the validity of the lien securing the loan, property eligibility, borrower credit, income and asset requirements, and compliance with applicable federal, state and local law. In the event of a breach of our representations and warranties, we may be required to either repurchase the loans with the identified defects or indemnify the purchaser or insurer. In such cases, we bear any subsequent credit loss on the loans. Our credit loss may be reduced by any recourse we have to correspondent originators that sold such loans to us and breached similar or other representations and warranties. In such event, we have the right to seek a recovery of related repurchase losses from that correspondent seller. Our representations and warranties are generally not subject to stated limits of exposure. However, we believe that the current UPB of loans sold by us and subject to representation and warranty liability to date represents the maximum exposure to repurchases related to representations and warranties. The level of the liability for losses under representations and warranties is difficult to estimate and requires considerable judgment. The level of loan repurchase losses is dependent on economic factors, purchaser or insurer loss mitigation strategies, and other external conditions that may change over the lives of the underlying loans. Our estimate of the liability for representations and warranties is developed by our credit administration staff and approved by our senior management credit committee which includes our senior executives and senior management in our loan production, loan servicing and credit risk management areas. The method used to estimate our losses on representations and warranties is a function of our estimate of future defaults, loan repurchase rates, the severity of loss in the event of default, if applicable, and the probability of reimbursement by the correspondent loan seller. We establish a liability at the time loans are sold and review our liability estimate on a periodic basis. During the years ended December 31, 2020, 2019, and 2018 we recorded provisions for losses under representations and warranties relating to current loan sales as a component of Net gains on loans held for sale at fair value totaling $21.0 million, $8.4 million, and $5.8 million, respectively. We also recorded reductions in the liability relating to previously sold loans of $8.7 million, $7.9 million, and $4.7 million, for the years ended December 31, 2020, 2019 and 2018, respectively. The reductions in the liability relating to previously sold loans resulted from those loans meeting performance criteria established by the Agencies which significantly limits the likelihood of certain repurchase or indemnification claims. 58 Following is a summary of mortgage loan repurchase activity and the unpaid balance of mortgage loans subject to representations and warranties: 2020 Year ended December 31, 2019 (in thousands) 2018 During the year: Indemnification activity: Loans indemnified by PFSI at beginning of year New indemnifications Less indemnified loans sold, repaid or refinanced Loans indemnified by PFSI at end of year $ $ 15,366 $ 4,544 6,122 13,788 $ 8,899 $ 11,629 5,162 15,366 $ 7,579 4,511 3,191 8,899 Repurchase activity: Total loans repurchased by PFSI Less: $ 58,410 $ 18,660 $ 26,025 Loans repurchased by correspondent lenders Loans repaid by borrowers or resold with defects resolved 28,658 24,810 12,396 6,735 Net loans repurchased (resolved) with losses chargeable to liability for representations and warranties Net losses charged to liability for representations and warranties $ $ 4,942 $ 1,126 $ (471) $ 209 $ 18,127 2,138 5,760 50 At end of year: Unpaid principal balance of loans subject to representations and warranties Liability for representations and warranties $ 210,222,447 $ 177,611,568 21,446 $ 32,688 $ During the year ended December 31, 2020, we repurchased loans with unpaid principal balances totaling $58.4 million and charged $1.1 million in net incurred losses relating to repurchases against our liability for representations and warranties. If the outstanding balance of loans we purchase and sell subject to representations and warranties increases, the loans sold continue to season, economic conditions change, correspondent lenders become unwilling or unable to repurchase defective loans, or investor and insurer loss mitigation strategies are adjusted, the level of repurchase and loss activity may increase significantly. Loan origination fees Following is a summary of our loan origination fees: Loan origination fee revenue Unpaid principal balance of loans purchased and originated for sale 2020 Year ended December 31, 2019 (in thousands) 2018 $ 285,551 $ 174,156 $ 101,641 $ 96,200,101 $ 61,531,095 $ 41,444,793 Loan origination fees increased $111.4 million and $72.5 million during the year ended December 31, 2020 and 2019, compared to the years ended December 31, 2019, and 2018, respectively, and the increases were primarily due to an increase in the volume of loans we produced. 59 Fulfillment fees fron PennyMac Mortgage Investment Trust Following is a summary of our fulfillment fees: Fulfillment fee revenue Unpaid principal balance of loans fulfilled subject to fulfillment fees 2020 Year ended December 31, 2019 (in thousands) 2018 222,200 $ $ 81,350 $ 100,389,252 $ 56,033,704 $ 26,194,303 160,610 $ Fulfillment fees from PMT represent fees we collect for services we perform on behalf of PMT in connection with the acquisition, packaging and sale of loans. The fulfillment fees were calculated as a percentage of the UPB of the loans we fulfilled for PMT through June 30, 2020. Effective July 1, 2020, fulfillment fees are calculated based on the number of loans we lock and fulfill for PMT. Fulfillment fees increased $61.6 million and $79.3 million during the years ended December 31, 2020 and 2019, compared to the years ended December 31, 2019 and 2018, respectively. The increases were primarily due to increased volume of loans we fulfilled for PMT, partially offset by a decrease in the fulfillment fee collected per loan during the year ended December 31, 2020 compared to the years ended December 31, 2019 and 2018, respectively. 2020 Year ended December 31, 2019 (in thousands) 2018 $ 814,646 $ 67,181 — 116,464 998,291 730,165 $ 48,797 — 98,564 877,526 585,101 42,045 3 64,133 691,282 (558,843) 439,448 $ (245,889) $ 445,393 $ 393,503,691 $ 334,169,204 $ 269,402,670 (583,861) 293,665 $ Net loan servicing fees Following is a summary of our net loan servicing fees: Net loan servicing fees: Loan servicing fees: From non-affiliates From PennyMac Mortgage Investment Trust From Investment Funds Other Change in fair value of mortgage servicing rights, mortgage servicing liabilities and excess servicing spread financing net of hedging results Net loan servicing fees Average loan servicing portfolio 60 Change in fair value of mortgage servicing rights and excess servicing spread financing net of hedging results are summarized below: Realization of cash flows Other changes in fair value of mortgage servicing rights and mortgage servicing liabilities Change in fair value of excess servicing spread Hedging results Total change in fair value of mortgage servicing rights, mortgage servicing liabilities and excess servicing spread financing net of hedging results Average balances: Mortgage servicing rights Mortgage servicing liabilities Excess servicing spread financing At year end: Mortgage servicing rights Mortgage servicing liabilities Excess servicing spread financing Following is a summary of our loan servicing portfolio: 2020 Year ended December 31, 2019 (in thousands) 2018 $ (392,152) $ (429,571) $ (280,015) (1,109,841) 24,970 918,180 (559,043) 9,256 395,497 163,671 (8,500) (121,045) $ (558,843) $ (583,861) $ (245,889) $ 2,404,621 $ 2,764,105 $ 2,433,758 32,071 $ $ 10,506 153,768 $ 195,461 $ 229,607 $ 18,718 $ $ 2,581,174 $ 2,926,790 $ 2,820,612 45,324 $ $ 8,681 131,750 $ 178,586 $ 216,110 $ 29,140 $ Loans serviced Prime servicing: Owned: Mortgage servicing rights Originated Acquired Mortgage servicing liabilities Loans held for sale Subserviced for PMT Total prime servicing Special servicing subserviced for PMT Total loans serviced December 31, December 31, 2020 2019 (in thousands) $ 196,873,590 41,537,219 238,410,809 2,857,492 11,063,938 252,332,239 174,360,317 426,692,556 58,274 $ 426,750,830 $ 166,188,825 59,598,279 225,787,104 2,758,454 4,724,006 233,269,564 135,288,944 368,558,508 125,724 $ 368,684,232 Net loan servicing fees increased $145.8 million, during the year ended December 31, 2020 compared to the year ended December 31, 2019. The increase was primarily due to an increase of $120.8 million in loan servicing fees resulting from an increase of 18% in our average servicing portfolio during 2020 compared to 2019. Net loan servicing fees decreased $151.7 million during the year ended December 31, 2019 compared to the year ended December 31, 2018. The decrease was primarily due to an increase of $338.0 million in losses in fair value of MSR, MSLs and excess servicing spread financing, net of hedging results, compared to the year ended December 31, 2018, resulting from the effect of decreasing interest rates on the fair value of our mortgage servicing assets and liabilities. The increased losses were partially offset by an increase of $186.2 million in loan servicing fees, resulting from an increase of 24% in our average servicing portfolio for the year ended December 31, 2019 compared to the year ended December 31, 2018. 61 During the year ended December 31, 2020, the prepayment expectations resulting from the decreasing interest rate environment, along with expectations of higher costs to service loans in the coming months and increased returns demanded by market participants in response to the uncertainties created by the COVID-19 pandemic, resulted in a 37% reduction in fair value (as measured by the December 31, 2019 fair value) of our investment in MSRs. This reduction in fair value was partially offset by our hedging results and change in fair value of ESS. Many of the risks of owning MSRs, such as changing costs to service loans and changing returns demanded by MSR market participants are difficult to hedge. There can be no assurance that future hedging results will effectively offset changes in fair value of MSRs. As discussed above, we expect the ongoing effects of the COVID-19 pandemic and the requirements of the CARES Act to reduce our servicing income and to increase our servicing expenses due to the increased number of delinquent loans, and significant number of forbearances that we have granted and continue to grant, as well as the resolution of loans that we expect to ultimately default as the result of the COVID-19 pandemic. Net Interest (Expense) Income Net interest income decreased $101.2 million during the year ended December 31, 2020 compared to the year ended December 31, 2020. The decrease was primarily due to: • • • • a decrease of $81.2 million in placement fees we received relating to custodial funds that we manage due to decreased earning rates which reflect the lower interest rate environment; and an increase of $40.8 million in interest shortfall on repayments of loans serviced for Agency securitizations, reflecting increased loan payoffs as a result of increased borrower refinancing activity due to the lower interest rates in 2020 as compared to 2019. When a borrower repays a loan, we are responsible in many cases for paying the full month’s interest to the holders of the Agency securities that are backed by the loan regardless of when in the month the borrower repays the loan. The increase in refinancing activity in our MSR portfolio caused the increase in the interest shortfall; and an increase of $38.6 million in interest expense on repurchase agreements due to an increase in financing to fund the growth in our loan inventory and the expiration of a master repurchase agreement in August 2019. The master repurchase agreement provided us with incentives to finance mortgage loans approved for satisfying certain consumer relief characteristics. We recorded $14.7 million of such incentives as reductions in Interest expense during the year ended in December 31, 2019; partially offset by an increase of $46.7 million in interest income on loans held for sale due to larger average inventory balances during the year ended December 31, 2020 as compared to 2019. Net interest income increased $4.9 million during the year ended December 31, 2019 compared to the year ended December 31, 2018. The increase was primarily due to: • • an increase of $56.3 million in placement fees we receive relating to custodial funds that we manage, reflecting the growth of our servicing portfolio and net interest income relating to growth in our average inventory of loans held for sale, partially offset by a $33.4 million decrease in the financing incentives we received from one of our lenders for financing mortgage loans approved for satisfying certain consumer relief characteristics; and • a $22.7 million increase in interest shortfall on repayment of loans serviced for Agency securitizations. 62 Management fees and Carried Interest Management fees and Carried Interest are summarized below: 2020 Year ended December 31, 2019 (in thousands) 2018 Management fees: PennyMac Mortgage Investment Trust: Base management Performance incentive Net assets of PMT at end of year $ 34,538 $ — 34,538 23,033 1,432 $ 24,465 $ 2,296,859 $ 2,450,916 $ 1,566,132 29,303 $ 7,189 36,492 $ $ Management fees decreased $2.0 million during the year ended December 31, 2020, compared to the year ended December 31, 2019. The decrease was due to a decrease of $7.2 million in incentive fees due to losses PMT incurred during the quarter ended March 31, 2020, partially offset by an increase of $5.2 million in base management fees reflecting the increase in PMT’s average shareholders’ equity upon which our base management fees are based, during the year ended December 31, 2020 compared to the year ended December 31, 2019. Management fees from PMT increased by $12.0 million during the year ended December 31, 2019, compared to the year ended December 31, 2018, reflecting the combined effect of the performance incentive fees arising from PMT’s increased profitability and the increase in PMT’s average shareholders’ equity upon which its management fees are based. The increase in average shareholders’ equity was primarily due to the issuance of new common shares by PMT during the year ended December 31, 2019. Change in Fair Value of Investment in and Dividends Received from PMT The results of our holdings of common shares of PMT, which is included in Changes in fair value of investment in, and dividends received from PMT are summarized below: 2020 Year ended December 31, 2019 (in thousands) 2018 Dividends from PennyMac Mortgage Investment Trust Change in fair value of investment in PennyMac Mortgage Investment Trust Dividends received and change in fair value Fair value of PennyMac Mortgage Investment Trust shares at end of year $ $ $ 114 $ (567) (453) $ 1,105 $ 141 $ 275 416 $ 1,672 $ 140 192 332 1,397 Change in fair value of investment in and dividends received from PMT decreased $869,000 during the year ended December 31, 2020, compared to the year ended December 31, 2019, and increased $84,000 during the year ended December 31, 2019, compared to the year ended December 31, 2018, due to changes in the fair value of our investment in PMT. We held 75,000 common shares of PMT during each of the three years ended December 31, 2020. 63 Expenses Compensation Our compensation expense is summarized below: Salaries and wages Incentive compensation Taxes and benefits Stock and unit-based compensation Head count: Average Year end 2020 2018 Year ended December 31, 2019 (dollars in thousands) $ 437,344 $ 293,987 $ 256,750 70,574 124,203 50,695 60,497 25,251 24,771 $ 738,569 $ 503,458 $ 403,270 171,323 84,797 45,105 5,313 6,632 3,709 4,215 3,335 3,460 Compensation expense increased $235.1 million during the year ended December 31, 2020, compared to the year ended December 31, 2019. The increase was primarily due to growth in head count made to accommodate the growth in our loan production and servicing activities as well as to increases in incentive compensation resulting from performance-based incentives and higher than expected attainment of profitability targets. Compensation expense increased $100.2 million during the year ended December 31, 2019, compared to the year ended December 31, 2018. The increase in compensation was primarily due to increases in incentive compensation resulting from performance-based incentives in our mortgage banking business and higher than expected attainment of profitability targets along with increases in base salaries, taxes and benefits due to increased average head count resulting from the growth in our mortgage banking activities during 2019. Servicing Servicing expense increased $92.2 million and $27.6 million in the years ended December 31, 2020 and 2019 compared to the years ended December 31, 2019 and 2018, respectively. The increase in 2020 compared to 2019 was primarily the result of the increase in delinquencies we experienced due to the effects of the COVID-19 pandemic on borrower delinquencies. The increase in 2019 compared to 2018, was due to growth in our government-insured or guaranteed mortgage servicing portfolio, which includes loans that are subject to nonreimbursable servicing advance losses, and to our EBO program to purchase defaulted loans from Ginnie Mae pools. During the years ended December 31, 2020, 2019, and 2018, we purchased $9.6 billion, $4.4 billion and $3.0 billion in UPB of EBO loans, respectively. The EBO program reduces the ongoing cost of servicing defaulted mortgage loans subject to Ginnie Mae MBS when we purchase and either sell the defaulted loans or finance them with debt at interest rates below the Ginnie Mae MBS pass-through rates. While the EBO program reduces the ultimate cost of servicing such mortgage loan pools, it accelerates loss recognition when the mortgage loans are purchased. We recognize expense because purchasing the mortgage loans from their Ginnie Mae pools causes us to write off accumulated non-reimbursable interest advances, net of interest receivable from the mortgage loans’ insurer or guarantor at the debenture rate of interest applicable to the respective mortgage loans to the extent the loan is immediately modified. The losses we recognize when we purchase EBO loans are anticipated and included in our valuation of the MSRs related to such loans before we repurchase the respective loans. 64 Technology Technology expense increased $44.6 million and $7.8 million in the years ended December 31, 2020 and 2019 compared to the years ended December 31, 2019 and 2018, respectively. The increases were primarily due to growth in our loan servicing operations and continued investment in our loan production and servicing infrastructure and $13.1 million of impairment of capitalized software recorded during the year ended December 31, 2020. Occupancy and equipment Occupancy and equipment expenses increased $4.4 million and $1.8 million during the years ended December 31, 2020 and 2019, compared to the years ended December 31, 2019 and 2018, respectively. The increases are primarily attributable to expansion of our facilities to accommodate our growth. Provision for Income Taxes For the years ended December 31, 2020, 2019 and 2018, our effective tax rates were 26.5%, 25.8%, and 8.7%, respectively. The difference in the effective income tax rate between the year ended December 31, 2020 and the year ended December 31, 2019 results from the lesser impact of favorable tax adjustments for total permanent differences in the year ended December 31, 2020. When compared to the same period in 2019, the tax adjustment for permanent differences was reduced by $3.7 million while pretax income increased by $1.7 billion, thereby diluting the impact of the tax adjustment on the effective income tax rate. The large difference between our effective tax rate and the statutory rate for the year ended December 31, 2018 was primarily due to the allocation of earnings to the noncontrolling interest unitholders who were partners in PennyMac and therefore responsible for the income taxes relating the income attributable to them. Pursuant to the Reorganization, the noncontrolling interest unitholders converted their ownership units into our shares and as a result, we were allocated starting on that date and will in the future be allocated 100% of PNMAC earnings that will be subject to corporate federal and state statutory tax rates, which has in turn increased our effective income tax rate. The CARES Act, passed in March 2020, introduced a number of tax law changes which are generally taxpayer favorable. In December 2020 the Taxpayer Certainty and Disaster Tax Relief Act was signed into law. No material changes in our effective income tax rates resulted from the either Act. 65 Balance Sheet Analysis Following is a summary of key balance sheet items as of the dates presented: December 31, December 31, 2020 2019 (in thousands) ASSETS Cash and short-term investments Loans held for sale at fair value Derivative assets Servicing advances, net Investments in and advances to affiliates Mortgage servicing rights Loans eligible for repurchase Other Total assets $ 547,933 $ 262,902 4,912,953 159,686 331,169 157,343 2,926,790 1,046,527 406,647 $ 31,597,795 $ 10,204,017 11,616,400 711,238 579,528 168,972 2,581,174 14,625,447 767,103 LIABILITIES AND STOCKHOLDERS' EQUITY Short-term debt Long-term debt Liability for loans eligible for repurchase Income taxes payable Other Total liabilities Stockholders' equity Total liabilities and stockholders' equity $ 10,176,274 $ 4,639,001 1,493,466 1,046,527 504,569 458,947 8,142,510 2,061,507 $ 31,597,795 $ 10,204,017 2,085,274 14,625,447 622,700 698,712 28,208,407 3,389,388 Total assets increased $21.4 billion from $10.2 billion at December 31, 2019 to $31.6 billion at December 31, 2020. The increase was primarily due to an increase of $13.6 billion in loans eligible for repurchase, $6.7 billion in loans held for sale at fair value, $551.6 million in derivative assets, $285.0 million in cash and short-term investments, $360.5 million in other assets and $248.4 million in servicing advances, partially offset by a decrease of $345.6 million in MSRs. The increases in loans eligible for repurchase and servicing advances reflect an increase in delinquent loans as a result of the COVID-19 pandemic and the CARES Act forbearance requirements. The decrease in MSRs reflects the $1.1 billion in fair value losses discussed above, partially offset by additions resulting from our loan production activities. The increase in derivative assets primarily reflects growth in the fair value of our IRLCs as the result of the growth in our commitments to fund and purchase loans as well as the increased margins inherent in such commitments at December 31, 2020 as compared to December 31, 2019. We increased our holding of cash and short- term investments during the year ended December 31, 2020 as a means of enhancing our liquidity during the COVID-19 pandemic. Total liabilities increased by $20.1 billion from $8.1 billion as of December 31, 2019 to $28.2 billion as of December 31, 2020. The increase was primarily attributable to an increase of $13.6 billion in liability for loans eligible for repurchase and $6.1 billion in borrowings required to finance a larger inventory of loans held for sale. 66 Cash Flows Our cash flows for the three years ended December 31, 2020 are summarized below: Operating Investing Financing Net increase in cash and restricted cash Operating activities 2020 Year ended December 31, 2019 (in thousands) $ (6,198,938) $ (2,245,123) $ 572,396 (322,611) (132,034) 32,654 $ 117,751 148,782 2,128,995 783,034 5,760,107 344,203 $ $ 2018 Net cash (used in) provided by operating activities totaled $(6.2) billion, $(2.2) billion, and $572.4 million during the years ended December 31, 2020, 2019, and 2018 respectively. Our cash flows from operating activities are primarily influenced by changes in the levels of our inventory of loans held for sale as shown below: Cash flows from: Loans held for sale Other operating (uses) sources Year ended December 31, 2020 2019 2018 (in thousands) $ (5,326,837) $ (2,487,105) $ 338,838 241,982 233,558 $ (6,198,938) $ (2,245,123) $ 572,396 (872,101) The decrease in cash flows from other operating activities during the year ended December 31, 2020 compared to the years ended December 31, 2019 and 2018 was primarily due to an increase in deposits securing certain of our borrowings and an increase in servicing advances caused by pandemic-induced borrower delinquencies. Investing activities Net cash provided by investing activities was $783.0 million during the year ended December 2020, primarily comprised of $913.1 million in net settlement of derivative financial instruments used to hedge our investment in MSRs, partially offset by $131.8 million increase in margin deposits. Net cash provided by investing activities was $148.8 million during the year ended December 2019, primarily comprised of $366.1 million in net settlement of derivative financial instruments used to hedge our investment in MSRs, partially offset by $227.4 million used in purchase of MSRs. Net cash used in investing activities was $322.6 million during the year ended December 31, 2018 primarily comprised of cash used in purchase of MSRs and net settlements of derivative financial instruments used to hedge our investment in MSRs. 67 Financing activities Net cash provided by financing activities totaled $5.8 billion during the year ended December 31, 2020, primarily due to an increase of $6.1 billion in borrowings to finance the growth in our inventory of loans held for sale, partially offset by a $337.5 million of repurchase of common stock and $30.9 million of dividends paid to our common stock holders. Net cash provided by financing activities totaled $2.1 billion during the year ended December 31, 2019 which was primarily to finance the growth in our inventory of loans held for sale and our investments in MSRs. Net cash used in financing activities totaled $132.0 million during the year ended December 31, 2018 which was primarily due to net repurchases of assets sold under agreements to repurchase and mortgage loan participation purchase and sale agreements of $440.9 million, reflecting a reduction in our financing of loans held for sale, and repayments of excess servicing spread financing of $46.8 million, partially offset by net proceeds from issuance of notes payable secured by of $400 million. Liquidity and Capital Resources Our liquidity reflects our ability to meet our current obligations (including our operating expenses and, when applicable, the retirement of, and margin calls relating to, our debt, and margin calls relating to hedges on our commitments to purchase or originate mortgage loans and on our MSR investments), fund new originations and purchases, and make investments as we identify them. We expect our primary sources of liquidity to be through cash flows from business activities, proceeds from bank borrowings, proceeds from and issuance of ESS and/or equity or debt offerings. We believe that our liquidity is sufficient to meet our current cash requirements. The effect of the COVID-19 pandemic on our operations, liquidity and capital resources remains uncertain and difficult to predict. For further discussion of the potential impacts of the COVID-19 pandemic ic please also see “Risk Factors” in Part I, Item 1A. The CARES Act allows borrowers with federally-backed loans to request temporary payment forbearance in response to the increased borrower hardships resulting from the COVID-19 pandemic and may require us as the servicer to advance principal and interest, property taxes, insurance premiums and other expenses to the investors for up to four months on Fannie Mae and Freddie Mac loans and longer on Ginnie Mae and other government agency backed loans. In April 2020, the Company entered into a new Ginnie Mae servicing advance financing transaction allowing the Company to borrow $600 million against Ginnie Mae MSRs and servicing advances. The Ginnie Mae servicing advances eligible for financing include advances made to support regularly scheduled monthly principal and interest to mortgage-backed securities holders, taxes, homeowners insurance and escrowed items and other costs related to servicing delinquent loans. We are also in ongoing discussions with our lending partners to align our servicing advance assets and financing capacity, and to further diversify our financing alternatives. The COVID-19 pandemic has significantly increased the number of loans that are delinquent in our Ginnie Mae MSR portfolio. The Ginnie Mae guidelines provides us with the option to purchase loans that are at least three months delinquent out of the underlying Ginnie Mae securities as an alternative to continuing to advance principal and interest payments to the holders of the Ginnie Mae securities. We refer to such loans as “early buyout” or EBO loans. During the year ended December 31, 2020, we repurchased $9.6 billion in UPB of EBO loans from our Ginnie Mae MSR portfolio. Our objective is to work with the borrowers to cure the loan delinquency through either borrower reperformance or modification of the loans’ terms. When curing the delinquency is not feasible, we work to settle the loan and collect our claims from the applicable insurer or guarantor. When we are able to cure the delinquency, we are able to re-deliver the cured loan into another Ginnie Mae guaranteed security. Depending on the method used to cure a borrower delinquency, the Ginnie Mae program may require at least a six month period of timely borrower payments before we are able to re-deliver the loan into another Ginnie Mae guaranteed security. Therefore, regardless of whether we cure or settle the repurchased loan, our investment in the EBO loans may require a substantial holding period. 68 Our current borrowing strategy is to finance our assets where we believe such borrowing is prudent, appropriate and available. Our borrowing activities are in the form of sales of assets under agreements to repurchase, sales of mortgage loan participation purchase and sale certificates, ESS financing, notes payable, a capital lease and unsecured senior notes. A significant amount of our borrowings have short-term maturities and provide for terms of approximately one year. Because a significant portion of our current debt facilities consists of short-term borrowings, we expect to renew these facilities in advance of maturity in order to ensure our ongoing liquidity and access to capital or otherwise allow ourselves sufficient time to replace any necessary financing. During September and October 2020, we issued a total of $650 million long term unsecured senior notes that mature on October 15, 2025. We used the proceeds from the unsecured senior notes to repay some of our existing short-term borrowings. Our repurchase agreements represent the sales of assets together with agreements for us to buy back the assets at a later date. The table below presents the average outstanding, maximum and ending balances for each of the three years ended December 31, 2020, 2019 and 2018: Average balance Maximum daily balance Balance at year end 2020 Year ended December 31, 2019 (in thousands) $ 3,348,928 $ 2,185,830 $ 1,626,729 $ 9,663,995 $ 4,141,680 $ 2,380,121 $ 9,663,995 $ 4,141,680 $ 1,935,200 2018 The differences between the average and maximum daily balances on our repurchase agreements reflect the fluctuations throughout the month of our inventory as we fund and pool mortgage loans for sale in guaranteed mortgage securitizations and the growth in our EBO inventory through the year. Our secured financing agreements at PLS require us to comply with various financial covenants. The most significant financial covenants currently include the following: • • • • • positive net income during one of the two most recent calendar quarters; a minimum in unrestricted cash and cash equivalents of $40 million; a minimum tangible net worth of $1.25 billion; a maximum ratio of total liabilities to tangible net worth of 10:1; and at least one other warehouse or repurchase facility that finances amounts and assets that are similar to those being financed under certain of our existing secured financing agreements. With respect to servicing performed for PMT, PLS is also subject to certain covenants under PMT’s debt agreements. Covenants in PMT’s debt agreements are equally, or sometimes less, restrictive than the covenants described above. In addition to the covenants noted above, the indenture governing our unsecured senior notes contains covenants that limit our and our restricted subsidiaries’ ability to engage in specified types of transactions. These covenants limit our and our restricted subsidiaries’ ability to, among other things: • • • pay dividends or distributions, redeem or repurchase equity, prepay subordinated debt and make certain loans or investments; incur, assume or guarantee additional debt or issue preferred stock; incur liens on assets; • merge or consolidate with another person or sell all or substantially all of our assets to another person; 69 • • • transfer, sell or otherwise dispose of certain assets including capital stock of subsidiaries; enter into transactions with affiliates; and allow to exist certain restrictions on the ability of our non-guarantor restricted subsidiaries to pay dividends or make other payments to us. Although these financial covenants limit the amount of indebtedness that we may incur and affect our liquidity through minimum cash reserve requirements, we believe that these covenants currently provide us with sufficient flexibility to successfully operate our business and obtain the financing necessary to achieve that purpose. Our debt financing agreements also contain margin call provisions that, upon notice from the applicable lender at its option, require us to transfer cash or, in some instances, additional assets in an amount sufficient to eliminate any margin deficit. A margin deficit will generally result from any decline in the market value (as determined by the applicable lender) of the assets subject to the related financing agreement. Upon notice from the applicable lender, we will generally be required to satisfy the margin call on the day of such notice or within one business day thereafter, depending on the timing of the notice. We are also subject to liquidity and net worth requirements established by FHFA for Agency seller/servicers and Ginnie Mae for single-family issuers. FHFA and Ginnie Mae have established minimum liquidity requirements and revised their net worth requirements for their approved non-depository single-family sellers/servicers or issuers as summarized below: • Effective June 30, 2020, FHFA liquidity requirement is equal to 0.035% (3.5 basis points) of total Agency servicing UPB plus an incremental 200 basis points of the amount by which total nonperforming Agency servicing UPB (reduced by 70% of the UPB of nonperforming Agency loans that are in pandemic-related payment forbearance and were current when they entered such forbearance) exceeds 6% of the applicable Agency servicing UPB; allowable assets to satisfy liquidity requirement include cash and cash equivalents (unrestricted), certain investment-grade securities that are available for sale or held for trading including Agency mortgage-backed securities, obligations of Fannie Mae or Freddie Mac, and U.S. Treasury obligations, and unused and available portions of committed servicing advance lines; • FHFA net worth requirement is a minimum net worth of $2.5 million plus 0.25% (25 basis points) of UPB for total 1-4 unit residential mortgage loans serviced and a tangible net worth/total assets ratio greater than or equal to 6%; • Ginnie Mae single-family issuer minimum liquidity requirement is equal to the greater of $1.0 million or 0.10% (10 basis points) of the issuer’s outstanding Ginnie Mae single-family securities, which must be met with cash and cash equivalents; and • Ginnie Mae net worth requirement is equal to $2.5 million plus 0.35% (35 basis points) of the issuer’s outstanding Ginnie Mae single-family obligations. On January 31, 2020, FHFA proposed changes to the eligibility requirements, which would increase the tangible net worth requirement to $2.5 million plus 35 basis points of the UPB of loans serviced for Ginnie Mae and 25 basis points of the UPB of all other 1-4 unit loans serviced, and increase the liquidity requirement to 4 basis points of the aggregate UPB serviced for Fannie Mae and Freddie Mac and 10 basis points of the UPB serviced for Ginnie Mae plus 300 basis points of total nonperforming Agency servicing UPB (including nonperforming Agency loans that are in payment forbearance) in excess of 4% of total Agency servicing UPB. On June 15, 2020, FHFA announced that it will be re-proposing changes to these requirements. We believe that we are currently in compliance with the applicable Agency requirements. 70 We have purchased portfolios of MSRs and have financed them in part through the sale to PMT of the right to receive ESS. The recorded amount of the ESS is its current fair value. On February 4, 2021, our Board of Directors increased our common stock repurchase program from $500 million to $1 billion. Share repurchases may be effected through open market purchases or privately negotiated transactions in accordance with applicable rules and regulations. The stock repurchase program does not have an expiration date and the authorization does not obligate us to acquire any particular amount of common stock. From inception through December 31, 2020, we have repurchased $352.4 million of shares under our stock repurchase program. We continue to explore a variety of means of financing our continued growth, including debt financing through bank warehouse lines of credit, bank loans, repurchase agreements, securitization transactions and corporate debt. However, there can be no assurance as to how much additional financing capacity such efforts will produce, what form the financing will take or whether such efforts will be successful. Off-Balance Sheet Arrangements As of December 31, 2020, we have not entered into any off-balance sheet arrangements or guarantees. Debt Obligations As described further above in “Liquidity and Capital Resources,” we currently finance certain of our assets through borrowings with major financial institution counterparties in the form of sales of assets under agreements to repurchase, mortgage loan participation purchase and sale agreements, notes payable, ESS and a capital lease. The borrower under each of these facilities is PLS or its subsidiary Issuer Trust with the exception of the unsecured senior notes and the capital lease, where the borrower is PFSI and PennyMac, respectively. All PLS obligations as previously noted are guaranteed by PennyMac. Under the terms of these agreements, PLS is required to comply with certain financial covenants, as described further above in “Liquidity and Capital Resources,” and various non-financial covenants customary for transactions of this nature. As of December 31, 2020, we believe we were in compliance in all material respects with these covenants. The agreements also contain margin call provisions that, upon notice from the applicable lender, require us to transfer cash or, in some instances, additional assets in an amount sufficient to eliminate any margin deficit. Upon notice from the applicable lender, we will generally be required to satisfy the margin call on the day of such notice or within one business day thereafter, depending on the timing of the notice. In addition, the agreements contain events of default (subject to certain materiality thresholds and grace periods), including payment defaults, breaches of covenants and/or certain representations and warranties, cross-defaults, guarantor defaults, servicer termination events and defaults, material adverse changes, bankruptcy or insolvency proceedings and other events of default customary for these types of transactions. The remedies for such events of default are also customary for these types of transactions and include the acceleration of the principal amount outstanding under the agreements and the liquidation by our lenders of the mortgage loans or other collateral then subject to the agreements. 71 The borrowings have maturities as follows: Lender Assets sold under agreements to repurchase Outstanding indebtedness (1) facility size (2) facility (2) Maturity date (2) Committed Total (dollar amounts in thousands) 50,000 $ Credit Suisse First Boston Mortgage Capital LLC (3) $ 3,893,149 $ 3,950,000 $ 650,000 Credit Suisse First Boston Mortgage Capital LLC (3) $ 50,000 $ 50,000 JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. Citibank, N.A. Bank of America, N.A. Barclays Bank PLC Royal Bank of Canada BNP Paribas Morgan Stanley Bank, N.A. Wells Fargo Bank, N.A. Goldman Sachs Bank USA April 23, 2021 April 23, 2021 — September 30, 2022 $ 1,739,009 $ 2,000,000 $ April 7, 2021 $ 1,013,270 $ 1,250,000 $ 50,000 August 3, 2021 505,625 $ 1,000,000 $ 650,000 $ 626,550 $ 800,000 $ 500,000 $ March 11, 2021 596,729 $ 750,000 $ 375,000 November 3, 2022 $ 406,348 $ 1,000,000 $ 500,000 December 14, 2021 $ July 30, 2021 336,545 $ 375,000 $ 200,000 $ 331,546 $ 600,000 $ 300,000 November 2, 2022 $ $ October 6, 2022 165,224 $ 175,000 $ 175,000 — $ 250,000 $ 125,000 December 23, 2022 $ Mortgage loan participation purchase and sale agreements Bank of America, N.A. Notes payable GMSR 2018-GT1 Term Note GMSR 2018-GT2 Term Note Unsecured senior notes Credit Suisse AG (3) Obligations under capital lease $ 521,477 $ 550,000 $ — March 11, 2021 $ $ $ $ 650,000 $ 650,000 650,000 $ 650,000 650,000 $ 650,000 — $ — $ February 25, 2023 August 25, 2023 October 15, 2025 April 23, 2021 — Banc of America Leasing and Capital LLC $ 11,864 $ 25,000 $ — June 13, 2022 (1) Outstanding indebtedness as of December 31, 2020. (2) Total facility size, committed facility and maturity date include contractual changes through the date of this Report. (3) The borrowing of $50 million with Credit Suisse First Boston Mortgage Capital LLC is in the form of a sale of a variable funding note under an agreement to repurchase up to a maximum of $600 million, less any amount utilized under the Credit Suisse AG note payable, an agreement to repurchase relating to the financing of Fannie Mae MSRs and an agreement to repurchase relating to the financing of GNMA servicing advances. 72 The amount at risk (the fair value of the assets pledged plus the related margin deposit, less the amount advanced by the counterparty and accrued interest) relating to our assets sold under agreements to repurchase is summarized by counterparty below as of December 31, 2020: Counterparty Credit Suisse First Boston Mortgage Capital LLC (1) Credit Suisse First Boston Mortgage Capital LLC Bank of America, N.A. JP Morgan Chase Bank, N.A. JP Morgan Chase Bank, N.A. Barclays Bank PLC Royal Bank of Canada Citibank, N.A. Morgan Stanley Bank, N.A. BNP Paribas Wells Fargo Bank, N.A. Weighted average maturity of advances under Amount at risk repurchase agreement Facility maturity (in thousands) $ 1,484,391 $ $ $ $ $ $ $ $ $ $ April 23, 2021 April 23, 2021 April 23, 2021 484,937 February 3, 2021 March 11, 2021 334,772 January 31, 2021 June 4, 2021 September 30, 2022 136,523 April 7, 2021 117,491 February 28, 2021 76,062 March 21, 2021 November 3, 2022 April 17, 2021 December 14, 2021 41,107 35,370 March 17, 2021 August 3, 2021 27,808 March 17, 2021 November 2, 2022 26,136 March 13, 2021 July 30, 2021 13,474 March 19, 2021 October 6, 2022 (1) The calculation of the amount at risk includes the VFN and the 2018 Term Notes because beneficial interests in the Ginnie Mae MSRs and servicing advances are pledged to the Issuer Trust and together serve as the collateral backing the VFN and 2018 Term Notes described in Notes payable secured by mortgage servicing assets below. The VFN financing is included in Assets sold under agreements to repurchase and the 2018 Term Notes are included in Notes payable secured by mortgage servicing assets on the Company's consolidated balance sheets. All debt financing arrangements that matured between December 31, 2020 and the date of this Report have been renewed or extended and are described in Note 13—Borrowings to the accompanying consolidated financial statements. Item 7A. Quantitative and Qualitative Disclosures About Market Risk Market risk is the exposure to loss resulting from changes in interest rates, foreign currency exchange rates, commodity prices, equity prices, real estate values and other market-based risks. The primary market risks that we are exposed to are fair value risk, interest rate and prepayment risk. Fair Value Risk Our IRLCs, mortgage loans held for sale, MSRs, MSLs and ESS financing are reported at their fair values. The fair value of these assets fluctuates primarily due to changes in interest rates. The fair value risk we face is primarily attributable to interest rate risk and prepayment risk. Interest Rate Risk Interest rate risk is highly sensitive to many factors, including governmental monetary and tax policies, domestic and international economic and political considerations, and other factors beyond our control. Changes in interest rates affect both the fair value of, and interest income we earn from, our mortgage-related investments and our derivative financial instruments. This effect is most pronounced with fixed-rate mortgage assets. 73 In general, rising interest rates negatively affect the fair value of our IRLCs, inventory of mortgage loans held for sale and ESS financing and positively affect the fair value of our MSRs. Changes in interest rates significantly influence the prepayment speeds of the loans underlying our investments in MSRs and ESS, which can have a significant effect on their fair values. Changes in interest rate are most prominently reflected in the prepayment speeds of the loans underlying our investments in MSRs and ESS and the discount rate used in their valuation. Our operating results will depend, in part, on differences between the income from our investments and our financing costs. Presently our debt financing is based on a floating rate of interest calculated on a fixed spread over the relevant index, as determined by the particular financing arrangement. Prepayment Risk To the extent that the actual prepayment rate on the mortgage loans underlying our MSRs differs from what we projected when we initially recognized these assets and liabilities when we measure fair value as of the end of each reporting period, the carrying value of these assets and liabilities will be affected. In general, a decrease in the principal balances of the mortgage loans underlying our MSRs or an increase in prepayment expectations will decrease our estimates of the fair value of the MSRs, thereby reducing net servicing income, partially offset by the beneficial effect on net servicing income of a corresponding reduction in the fair value of our MSLs and ESS. Risk Management Activities We engage in risk management activities primarily in an effort to mitigate the effect of changes in interest rates on the fair value of our assets. To manage this price risk, we use derivative financial instruments acquired with the intention of moderating the risk that changes in market interest rates will result in unfavorable changes in the fair value of our assets, primarily on our MSR investments as well as IRLCs and our inventory of loans held for sale. Our objective is to minimize our hedging expense and maximize our loss coverage based on a given hedge expense target. We do not use derivative financial instruments other than IRLCs and repurchase agreement derivatives (both of which arise from our operations) for purposes other than in support of our risk management activities. Our strategies are reviewed daily within a disciplined risk management framework. We use a variety of interest rate and spread shifts and scenarios while defining target limits for market value and liquidity loss in those scenarios. With respect to our IRLCs and inventory of loans held for sale, we use MBS forward sale contracts to lock in the price at which we will sell the mortgage loans or resulting MBS, and further use MBS put options to mitigate the risk of our IRLCs not closing at the rate we expect. With respect to our MSRs, we seek to mitigate mortgage-based loss exposure utilizing MBS forward purchase and sale contracts, address exposures to smaller interest rate shifts with Treasury and interest rate swap futures, and use options and swaptions to achieve target coverage levels for larger interest rate shocks. Fair Value Sensitivities The following sensitivity analyses are limited in that they were performed at a particular point in time; only contemplate the movements in the indicated variables; do not incorporate changes to other variables; are subject to the accuracy of various models and inputs used; and do not incorporate other factors that would affect our overall financial performance in such scenarios, including operational adjustments made by management to account for changing circumstances. For these reasons, the following estimates should not be viewed as earnings forecasts. Mortgage Servicing Rights The following tables summarize the estimated change in fair value of MSRs as of December 31, 2020, given several shifts in pricing spreads, prepayment speed and annual per loan cost of servicing: Change in fair value attributable to shift in: -20% -10% -5% +5% +10% +20% Pricing spread Prepayment speed Annual per-loan cost of servicing $ $ $ 205,305 $ 297,863 $ 101,929 $ 98,449 $ 142,208 $ 50,964 $ 48,232 $ 69,521 $ 25,482 $ (46,356) $ (90,936) $ (175,137) (66,536) $ (130,253) $ (249,843) (50,964) $ (101,929) (25,482) $ (in thousands) 74 Excess Servicing Spread Financing The following tables summarize the estimated change in fair value of our ESS accounted for using the fair value method as of December 31, 2020, given several shifts in pricing spreads and prepayment speed (decrease in the liabilities’ fair values increases net income): Change in fair value attributable to shift in: Pricing spread Prepayment speed -20% -10% -5% +5% +10% +20% (dollar amounts in thousands) $ 5,766 $ 2,824 $ 1,397 $ (1,369) $ (2,711) $ (5,316) $ 13,977 $ 6,701 $ 3,282 $ (3,154) $ (6,185) $ (11,907) Item 8. Financial Statements and Supplementary Data The information called for by this Item 8 is hereby incorporated by reference from our Financial Statements and Auditors’ Report in Part IV of this Report. Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure None. Item 9A. Controls and Procedures Disclosure Controls and Procedures We maintain disclosure controls and procedures that are designed to ensure that information required to be disclosed in our reports filed under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosures. However, no matter how well a control system is designed and operated, it can provide only reasonable, not absolute, assurance that it will detect or uncover failures within the Company to disclose material information otherwise required to be set forth in our periodic reports. Our management has conducted an evaluation, with the participation of our Chief Executive Officer and Chief Financial Officer, of the effectiveness of our disclosure controls and procedures as of the end of the period covered by this Report as required by paragraph (b) of Rule 13a-15 under the Exchange Act. Based on our evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures were effective, as of the end of the period covered by this Report, to provide reasonable assurance that information required to be disclosed by us in the reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the applicable rules and forms, and that it is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. Management’s Report on Internal Control over Financial Reporting Our management is responsible for establishing and maintaining adequate internal control over financial reporting as defined in Exchange Act Rule 13a-15(f). Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Management assessed the effectiveness of its internal control over financial reporting based on the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in Internal Control—Integrated Framework (2013). Based on those criteria, management concluded that our internal control over financial reporting was effective as of December 31, 2020. 75 The effectiveness of our internal control over financial reporting as of December 31, 2020 has been audited by Deloitte & Touche LLP, an independent registered public accounting firm, as stated in their report which appears herein. 76 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Stockholders and the Board of Directors of PennyMac Financial Services, Inc. Opinion on Internal Control over Financial Reporting We have audited the internal control over financial reporting of PennyMac Financial Services, Inc. and subsidiaries (“the Company”) as of December 31, 2020, based on criteria established in Internal Control—Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2020, based on criteria established in Internal Control—Integrated Framework (2013) issued by COSO. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated financial statements as of and for the year ended December 31, 2020, of the Company and our report dated February 25, 2021, expressed an unqualified opinion on those financial statements. Basis for Opinion The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Annual Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. Definition and Limitations of Internal Control over Financial Reporting A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. /s/ DELOITTE & TOUCHE LLP Los Angeles, California February 25, 2021 77 Changes in Internal Control over Financial Reporting There have been no changes in internal control over financial reporting during the quarter ended December 31, 2020, that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. Item 9B. Other Information None. 78 Item 10. Directors, Executive Officers and Corporate Governance PART III The information required by this Item 10 is hereby incorporated by reference from our definitive proxy statement, or will be contained in an amendment to this Report, in either case to be filed by April 30, 2021, which is within 120 days after the end of fiscal year 2020. Item 11. Executive Compensation The information required by this Item 11 is hereby incorporated by reference from our definitive proxy statement, or will be contained in an amendment to this Report, in either case to be filed by April 30, 2021, which is within 120 days after the end of fiscal year 2020. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Equity Compensation Plan Information We have adopted an equity incentive plan, the 2013 Equity Incentive Plan, which provides for the grant of incentive stock option and nonstatutory stock options, stock appreciation rights, restricted stock and stock unit awards, performance units, stock grants and qualified performance-based awards, which we collectively refer to as “awards.” Directors, officers and other employees of our Company and our subsidiaries, as well as others performing consulting or advisory services for us, are eligible for grants under the 2013 Equity Incentive Plan. The plan administrator of the equity incentive plan is the compensation committee of the board of directors. The board of directors itself may also exercise any of the powers and responsibilities under the 2013 Equity Incentive Plan. Subject to the terms of the 2013 Equity Incentive Plan, the plan administrator will select the recipients of awards and determine, among other things, the: • • • • number of shares of common stock covered by the awards and the dates upon which such awards become exercisable or any restrictions lapse, as applicable; type of award and the exercise or purchase price and method of payment for each such award; performance measures, if applicable, required to be satisfied prior to vesting; vesting period for awards, risks of forfeiture and any potential acceleration of vesting or lapses in risks of forfeiture; and • duration of awards. 79 The following table provides information as of December 31, 2020 concerning our shares of common stock authorized for issuance under our equity incentive plan. Plan category Equity compensation plans approved by security holders (3) Equity compensation plans not approved by security holders (4) Total (a) (b) Number of securities to Weighted average exercise price of be issued upon exercise of outstanding options, warrants and rights (1) outstanding options, warrants and rights (c) Number of securities remaining available for future issuance under equity compensation plans (excluding securities reflected in column (a)) (2) 6,209,711 $ — 6,209,711 $ 25.78 — 25.78 4,204,005 — 4,204,005 (1) The weighted average exercise price set forth in this column relates only to 4,040,120 shares of stock options outstanding under our 2013 Equity Incentive Plan. The remaining securities included in column (a) of this table are performance and time-based restricted stock units, for which no exercise price applies. (2) This number includes a general pool of 4,202,005 shares of common stock authorized for future awards (excluding securities reflected in column (a)). This general pool initially consisted of 3,906,433 shares of common stock authorized under the 2013 Equity Incentive Plan for future awards, and has been, and will continue to be, increased pursuant to the terms of the 2013 Equity Incentive Plan on January 1st of each calendar year by an amount equal to the lesser of (i) 1.75% of our outstanding common stock on a fully diluted basis as of the end of our immediately preceding fiscal year, (ii) 1,322,024 shares, and (iii) any lower amount determined by our board of directors. The annual increase to this general pool on January 1, 2020 pursuant to the foregoing formula was 1,322,024. (3) Represents our 2013 Equity Incentive Plan. (4) We do not have any equity plans that have not been approved by our stockholders. The other information required by this Item 12 is hereby incorporated by reference from our definitive proxy statement, or will be contained in an amendment to this Report, in either case to be filed by April 30, 2021, which is within 120 days after the end of fiscal year 2020. Item 13. Certain Relationships and Related Transactions, and Director Independence The information required by this Item 13 is hereby incorporated by reference from our definitive proxy statement, or will be contained in an amendment to this Report, in either case to be filed by April 30, 2021, which is within 120 days after the end of fiscal year 2020. Item 14. Principal Accounting Fees and Services The information required by this Item 14 is hereby incorporated by reference from our definitive proxy statement, or will be contained in an amendment to this Report, in either case to be filed April 30, 2021, which is within 120 days after the end of fiscal year 2020. 80 Item 15. Exhibits and Financial Statement Schedules PART IV Exhibit No. 2.1 Exhibit Description Contribution Agreement and Plan of Merger, dated as of August 2, 2018, by and among PennyMac Financial Services, Inc., New PennyMac Financial Services, Inc., New PennyMac Merger Sub, LLC, Private National Mortgage Acceptance Company, LLC, and the Contributors. Incorporated by Reference from the Below-Listed Form (Each Filed under SEC File Number 15-68669 or 001-38727) Form 8-K12B Filing Date November 1, 2018 3.1 Amended and Restated Certificate of Incorporation of New 8-K12B November 1, 2018 PennyMac Financial Services, Inc. 3.1.1 Certificate of Amendment to Amended and Restated 8-K12B November 1, 2018 Certificate of Incorporation of New PennyMac Financial Services, Inc. 3.2 Amended and Restated Bylaws of New PennyMac Financial 8-K12B November 1, 2018 Services, Inc. 3.2.1 Amendment to Amended and Restated Bylaws of PennyMac Financial Services, Inc. (formerly known as New PennyMac Financial Services, Inc.). 10-Q November 4, 2019 4.1 4.2 4.3 4.4 4.5 Description of Securities Registered Pursuant to Section 12 of * the Securities Exchange Act of 1934. Indenture, dated as of September 29, 2020, among PennyMac Financial Services, Inc., the guarantors party thereto and U.S. Bank, National Association, as trustee, relating to the 5.375% Senior Notes due 2025. 8-K September 29, 2020 Form of Global Note for 5.375% Senior Notes due 2025 8-K September 29, 2020 (Included in Exhibit 4.2). First Supplemental Indenture, dated as of October 19, 2020, among PennyMac Financial Services, Inc., the guarantors party thereto and U.S. Bank, National Association, as trustee, relating to the 5.375% Senior Notes due 2025. Indenture, dated as of February 11, 2021, among PennyMac Financial Services, Inc., the guarantors party thereto and U.S. Bank, National Association, as trustee, relating to the 4.25% Senior Notes due 2029. 10-Q November 6, 2020 8-K February 11, 2021 4.6 Form of Global Note for 4.25% Senior Notes due 2029 8-K February 11, 2021 (Included in Exhibit 4.5). 81 Exhibit No. 10.1 10.2 Exhibit Description Fifth Amended and Restated Limited Liability Company Agreement of Private National Mortgage Acceptance Company, LLC, dated as of November 1, 2018. Incorporated by Reference from the Below-Listed Form (Each Filed under SEC File Number 15-68669 or 001-38727) Form 8-K12B Filing Date November 1, 2018 Tax Receivable Agreement, dated as of May 8, 2013, between PennyMac Financial Services, Inc., Private National Mortgage Acceptance Company, LLC and each of the Members. 8-K May 14, 2013 10.3 Amended and Restated Registration Rights Agreement, dated 8-K12B November 1, 2018 as of November 1, 2018, among PennyMac Financial Services, Inc., New PennyMac Financial Services, Inc. and the Holders. 10.4 Second Amended and Restated Stockholder Agreement, dated 8-K February 13, 2020 February 12, 2020, by and among PennyMac Financial Services, Inc. (formerly known as New PennyMac Financial Services, Inc.) and BlackRock Mortgage Ventures, LLC. 10.5 Amended and Restated Stockholder Agreement, dated as of 8-K12B November 1, 2018 November 1, 2018, among PennyMac Financial Services, Inc., New PennyMac Financial Services, Inc. and HC Partners LLC. 10.6† 10.7† Employment Agreement, dated December 28, 2018, among Stanford L. Kurland, Private National Mortgage Acceptance Company, LLC and PennyMac Financial Services, Inc. Employment Agreement, dated December 28, 2018, among David A. Spector, Private National Mortgage Acceptance Company, LLC and PennyMac Financial Services, Inc. 8-K December 31, 2018 8-K December 31, 2018 10.8† Employment Agreement, dated December 28, 2018, among 8-K December 31, 2018 Doug Jones, Private National Mortgage Acceptance Company, LLC and PennyMac Financial Services, Inc. 10.9† Form of PennyMac Financial Services, Inc. Indemnification * Agreement 10.10† PennyMac Financial Services, Inc. 2013 Equity Incentive 8-K May 14, 2013 Plan. 10.11† First Amendment to the PennyMac Financial Services, Inc. 10-K March 9, 2018 2013 Equity Incentive Plan. 10.12† Second Amendment to the PennyMac Financial Services, Inc. DEF14A April 17, 2018 2013 Equity Incentive Plan. 10.13† Third Amendment to the PennyMac Financial Services, Inc. * 2013 Equity Incentive Plan. 82 Exhibit No. 10.14† Exhibit Description PennyMac Financial Services, Inc. 2013 Equity Incentive Plan Form of Stock Option Award Agreement. Incorporated by Reference from the Below-Listed Form (Each Filed under SEC File Number 15-68669 or 001-38727) Form 8-K Filing Date June 17, 2013 10.15† PennyMac Financial Services, Inc. 2013 Equity Incentive Plan 10-Q August 2, 2018 Form of Restricted Stock Unit Subject to Performance Components Award Agreement (2018). 10.16† PennyMac Financial Services, Inc. 2013 Equity Incentive Plan Form of Restricted Stock Unit Subject to Continued Service Award Agreement (2018). 10-Q August 2, 2018 10.17† PennyMac Financial Services, Inc. 2013 Equity Incentive Plan 10-Q August 2, 2018 Form of Stock Option Award Agreement (2018). 10.18† 10.19† 10.20† 10.21† 10.22† Omnibus Amendment to PennyMac Financial Services, Inc. 2013 Equity Incentive Plan Restricted Stock Unit Award Agreements (2019). Omnibus Amendment to PennyMac Financial Services, Inc. 2013 Equity Incentive Plan Stock Option Award Agreement (2019). PennyMac Financial Services, Inc. 2013 Equity Incentive Plan Form of Restricted Stock Unit Award Agreement for Non- Employee Directors (2019). PennyMac Financial Services, Inc. 2013 Equity Incentive Plan Form of Restricted Stock Unit Subject to Continued Service Award Agreement (Net Share Withholding) (2020). PennyMac Financial Services, Inc. 2013 Equity Incentive Plan Form of Restricted Stock Unit Subject to Continued Service Award Agreement (Sale to Cover) (2020). 10-K March 5, 2019 10-K March 5, 2019 10-Q May 6, 2019 10-Q November 4, 2019 10-Q November 4, 2019 10.23† PennyMac Financial Services, Inc. 2013 Equity Incentive Plan 10-Q November 4, 2019 Form of Restricted Stock Unit Subject to Performance Components Award Agreement (Net Share Withholding) (2020). 10.24† PennyMac Financial Services, Inc. 2013 Equity Incentive Plan 10-Q November 4, 2019 Form of Restricted Stock Unit Subject to Performance Components Award Agreement (Sale to Cover) (2020). 10.25† 10.26† Omnibus Amendment to PennyMac Financial Services, Inc. 2013 Equity Incentive Plan Form of Restricted Stock Unit Award Agreements (Net Share Withholding) (2017-2019). Omnibus Amendment to PennyMac Financial Services ,Inc. 2013 Equity Incentive Plan Restricted Stock Unit Award Agreements (Sale to Cover) (2017-2019). 10-Q November 4, 2019 10-Q November 4, 2019 83 Exhibit No. Exhibit Description Incorporated by Reference from the Below-Listed Form (Each Filed under SEC File Number 15-68669 or 001-38727) Form Filing Date 10.27† PennyMac Financial Services, Inc. 2013 Equity Incentive Plan 10-Q May 7, 2020 Form of Stock Option Award Agreement (2020). 10.28† 10.29† PennyMac Financial Services, Inc. 2013 Equity Incentive Plan Form of Restricted Stock Unit Subject to Continued Service Award Agreement (Net Share Withholding) (2020). PennyMac Financial Services, Inc. 2013 Equity Incentive Plan Form of Restricted Stock Unit Subject to Continued Service Award Agreement for Non Employee Directors (2020). 10-Q May 7, 2020 10-Q May 7, 2020 10.30† PennyMac Financial Services, Inc. 2013 Equity Incentive Plan 10-Q May 7, 2020 Form of Restricted Stock Unit Subject to Performance Components Award Agreement (Sale to Cover) (2020). 10.31† PennyMac Financial Services, Inc. 2013 Equity Incentive Plan Form of Restricted Stock Unit Subject to Continued Service Award Agreement (Sale to Cover) (2020). 10-Q May 7, 2020 10.32† PennyMac Financial Services, Inc. 2013 Equity Incentive Plan 10-Q May 7, 2020 10.33† 10.34† 10.35 10.36 10.37 10.38 Form of Restricted Stock Unit Subject to Performance Components Award Agreement (Net Share Withholding) (2020). PennyMac Financial Services, Inc. 2013 Equity Incentive Plan Form of Stock Option Award Agreement (Special Option 2020). PennyMac Financial Services, Inc. 2013 Equity Incentive Plan Form of Restricted Stock Unit Subject to Continued Service Award Agreement for Non Employee Directors. * * Third Amended and Restated Management Agreement, dated as of June 30, 2020, by and among PennyMac Mortgage Investment Trust, PennyMac Operating Partnership, L.P. and PNMAC Capital Management, LLC. Fourth Amended and Restated Flow Servicing Agreement, dated as of June 30, 2020, between PennyMac Operating Partnership, L.P. and PennyMac Loan Services, LLC. Second Amended and Restated Mortgage Banking Services Agreement, dated as of June 30, 2020, between PennyMac Loan Services, LLC and PennyMac Corp. 8-K July 2, 2020 8-K July 2, 2020 8-K July 2, 2020 Amendment No. 1 to Second Amended and Restated Mortgage Banking Services Agreement, dated as of December 8, 2020, by and between PennyMac Loan Services, LLC and PennyMac Corp. * 84 Exhibit No. Exhibit Description Incorporated by Reference from the Below-Listed Form (Each Filed under SEC File Number 15-68669 or 001-38727) Form Filing Date 10.39 Second Amended and Restated MSR Recapture Agreement, 8-K July 2, 2020 dated as of June 30, 2020, between PennyMac Loan Services, LLC and PennyMac Corp. 10.40 Amendment No. 1 to Second Amended and Restated MSR * Recapture Agreement, dated as of December 8, 2020, by and between PennyMac Loan Services, LLC and PennyMac Corp. 10.41 Second Amended and Restated Underwriting Fee 10-K March 5, 2019 Reimbursement Agreement, dated as of February 1, 2019, by and among PennyMac Mortgage Investment Trust, PennyMac Operating Partnership, L.P. and PNMAC Capital Management, LLC. 10.42 Mortgage Loan Purchase Agreement, dated as of 10-K March 10, 2016 September 25, 2012, by and between PennyMac Loan Services, LLC and PennyMac Corp. 10.43 Flow Sale Agreement, dated as of June 16, 2015, by and 10-Q August 7, 2015 between PennyMac Corp. and PennyMac Loan Services, LLC. 10.44 10.45 HELOC Flow Purchase and Servicing Agreement, dated as of February 25, 2019, by and between PennyMac Loan Services, LLC and PennyMac Corp. 10-Q May 6, 2019 Third Amended and Restated Base Indenture, dated as of April 1, 2020, by and among PNMAC GMSR ISSUER TRUST, Citibank, N.A., PennyMac Loan Services, LLC, Credit Suisse First Boston Mortgage Capital LLC and Pentalpha Surveillance LLC. 8-K April 7, 2020 10.46 Amended and Restated Series 2016-MSRVF1 Indenture 8-K March 6, 2018 Supplement to Indenture, dated as of February 28, 2018, by and among PNMAC GMSR ISSUER TRUST, Citibank, N.A., PennyMac Loan Services, LLC and Credit Suisse First Boston Mortgage Capital LLC. 10.47 Amendment No. 1 to Amended and Restated Series 10-Q November 2, 2018 2016-MSRVF1 Indenture Supplement, dated as of August 10, 2018, by and among PNMAC GMSR ISSUER TRUST, Citibank, N.A., PennyMac Loan Services, LLC and Credit Suisse First Boston Mortgage Capital LLC. 10.48 ˄ Amendment No. 2 to the Amended and Restated Series 10-Q May 7, 2020 2016-MSRVF1 Indenture Supplement, dated as of April 24, 2020, by and among PNMAC GMSR ISSUER TRUST, Citibank, N.A., PennyMac Loan Services, LLC, and Credit Suisse First Boston Mortgage Capital LLC. 85 Exhibit No. 10.49 ˄ Exhibit Description Amendment No. 3 to the Amended and Restated Series 2016-MSRVF1 Indenture Supplement, dated as of August 25, 2020, among PNMAC GMSR ISSUER TRUST, Citibank, N.A., PennyMac Loan Services, LLC, and Credit Suisse First Boston Mortgage Capital LLC. Incorporated by Reference from the Below-Listed Form (Each Filed under SEC File Number 15-68669 or 001-38727) Form 10-Q Filing Date November 6, 2020 10.50 Series 2018-GT1 Indenture Supplement, dated as of 8-K March 6, 2018 February 28, 2018, to Second Amended and Restated Base Indenture, dated as of August 10, 2017, by and among PNMAC GMSR ISSUER TRUST, Citibank, N.A., PennyMac Loan Services, LLC and Credit Suisse First Boston Mortgage Capital LLC. 10.51 Series 2018-GT2 Indenture Supplement, dated as of 8-K August 15, 2018 August 10, 2018, to Second Amended and Restated Base Indenture, dated as of August 10, 2017, by and among PNMAC GMSR ISSUER TRUST, Citibank, N.A., PennyMac Loan Services, LLC and Credit Suisse First Boston Mortgage Capital LLC. Guaranty, dated as of December 19, 2016, made by Private National Mortgage Acceptance Company, LLC, in favor of PNMAC GMSR ISSUER TRUST. Amendment No. 1 to Guaranty, dated as of February 16, 2017, by and between PNMAC GMSR ISSUER TRUST and Private National Mortgage Acceptance Company, LLC. Amended and Restated Master Repurchase Agreement, dated as of April 1, 2020, by and among PNMAC GMSR ISSUER TRUST, PennyMac Loan Services, LLC and Private National Mortgage Acceptance Company, LLC. 10.52 10.53 10.54 8-K December 21, 2016 8-K February 23, 2017 8-K April 7, 2020 10.55 Master Repurchase Agreement, dated as of December 19, 8-K December 21, 2016 10.56 10.57 10.58 2016, by and among PennyMac Holdings, LLC, PennyMac Loan Services, LLC, and PennyMac Mortgage Investment Trust. Guaranty, dated as of December 19, 2016, by PennyMac Mortgage Investment Trust, in favor of PennyMac Loan Services, LLC. Subordination, Acknowledgment and Pledge Agreement, dated as of December 19, 2016, between PNMAC GMSR ISSUER TRUST and PennyMac Holdings, LLC. Master Repurchase Agreement, dated as of December 19, 2016, by and among, Credit Suisse First Boston Mortgage Capital LLC, Credit Suisse AG, Cayman Islands Branch, and PennyMac Loan Services, LLC. 86 8-K December 21, 2016 8-K December 21, 2016 8-K December 21, 2016 Exhibit No. Exhibit Description Incorporated by Reference from the Below-Listed Form (Each Filed under SEC File Number 15-68669 or 001-38727) Form Filing Date 10.59 Amendment No. 1 to Master Repurchase Agreement, dated as 8-K March 6, 2018 10.60 10.61 ˄ 10.62 ˄ 10.63 10.64 10.65 ˄ 10.66 ˄ of February 28, 2018, by and among Credit Suisse First Boston Mortgage Capital LLC, Credit Suisse AG, Cayman Islands Branch, and PennyMac Loan Services, LLC. Amendment No. 2 to Master Repurchase Agreement, dated as of April 1, 2020, by and among Credit Suisse First Boston Mortgage Capital LLC, Credit Suisse AG, Cayman Islands Branch and PennyMac Loan Services, LLC. Joint Amendment No. 3 to the Series 2016-MSRVF1 Repurchase Agreement and Amendment No. 2 to the Pricing Side Letter, dated as of April 24, 2020, among Credit Suisse First Boston Mortgage Capital LLC, Credit Suisse AG, Cayman Islands Branch and PennyMac Loan Services, LLC. Joint Amendment No. 4 to the Series 2016-MSRVF1 Repurchase Agreement and Amendment No. 3 to the Pricing Side Letter, dated as of August 25, 2020, among Credit Suisse First Boston Mortgage Capital LLC, Credit Suisse AG, Cayman Islands Branch, and PennyMac Loan Services, LLC. Amended and Restated Guaranty, dated April 1, 2020, made by Private National Mortgage Acceptance Company, LLC in favor of Credit Suisse First Boston Mortgage Capital LLC. Master Repurchase Agreement, dated as of April 1, 2020, by and among Credit Suisse First Boston Mortgage Capital LLC, Credit Suisse AG, Cayman Islands Branch and PennyMac Loan Services, LLC. Joint Amendment No. 1 to the Series 2020-SPIADVF1 Repurchase Agreement and Amendment No. 1 to the Pricing Side Letter, dated as of April 24, 2020, among Credit Suisse First Boston Mortgage Capital LLC, Credit Suisse Ag, Cayman Islands Branch and PennyMac Loan Services, LLC. Joint Amendment No. 2 to the Series 2020-SPIADVF1 Repurchase Agreement and Amendment No. 2 to the Pricing Side Letter, dated as of August 25, 2020, among Credit Suisse First Boston Mortgage Capital, LLC, Credit Suisse AG, Cayman Islands Branch and PennyMac Loan Services, LLC. 10-Q May 7, 2020 10-Q May 7, 2020 10-Q November 6, 2020 8-K April 7, 2020 8-K April 7, 2020 10-Q May 7, 2020 10-Q November 6, 2020 10.67 Series 2020-SPIADVF1 Indenture Supplement, dated as of 8-K April 7, 2020 April 1, 2020, to Third Amended and Restated Base Indenture, dated as of April 1, 2020, by and among PNMAC GMSR ISSUER TRUST, Citibank, N.A., PennyMac Loan Services, LLC and Credit Suisse First Boston Mortgage Capital LLC. 87 Incorporated by Reference from the Below-Listed Form (Each Filed under SEC File Number 15-68669 or 001-38727) Form 10-Q Filing Date May 7, 2020 10-Q November 6, 2020 * * * * ** ** Exhibit No. 10.68 Exhibit Description Consent Letter regarding Series 2020-SPIADVF1 Indenture Supplement, dated as of April 24, 2020, by and among PennyMacLoan Services, LLC and Credit Suisse First Boston Mortgage Capital LLC. 10.69 21.1 23.1 31.1 Amendment No. 1 to the Amended and Restated Series 2020-SPIADVF1 Indenture Supplement, dated as of August 25, 2020, among PNMAC GMSR ISSUER TRUST, Citibank, N.A., PennyMac Loan Services, LLC, and Credit Suisse First Boston Mortgage Capital LLC. Subsidiaries of PennyMac Financial Services, Inc. Consent of Deloitte & Touche LLP. Certification of David A. Spector pursuant to Rule 13a-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. 31.2 Certification of Daniel S. Perotti pursuant to Rule 13a-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. 32.1 Certification of David A. Spector pursuant to Rule 13a-14(b) and 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 32.2 Certification of Daniel S. Perotti pursuant to Rule 13a-14(b) and 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 101 Interactive data files pursuant to Rule 405 of Regulation S-T, formatted in Inline XBRL: (i) the Consolidated Balance Sheets as of December 31, 2020 and December 31, 2019 (ii) the Consolidated Statements of Income for the years ended December 31, 2020 and December 31, 2019, (iii) the Consolidated Statements of Changes in Stockholders’ Equity for the years ended December 31, 2020 and December 31, 2019, (iv) the Consolidated Statements of Cash Flows for the years ended December 31, 2020 and December 31, 2019 and (v) the Notes to the Consolidated Financial Statements. 101.INS 101.SCH 101.CAL XBRL Instance Document – the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document Inline XBRL Taxonomy Extension Schema Document Inline XBRL Taxonomy Extension Calculation Linkbase Document 88 Incorporated by Reference from the Below-Listed Form (Each Filed under SEC File Number 15-68669 or 001-38727) Form Filing Date Exhibit No. 101.DEF 101.LAB 101.PRE Exhibit Description Inline XBRL Taxonomy Extension Definition Linkbase Document Inline XBRL Taxonomy Extension Label Linkbase Document Inline XBRL Taxonomy Extension Presentation Linkbase Document 104 Cover Page Interactive Data File (embedded within the Inline XBRL document). ˄ Portions of the exhibit have been redacted. * Filed herewith ** The certifications attached hereto as Exhibits 32.1 and 32.2 are furnished to the SEC pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 and shall not be deemed filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933, except as shall be expressly set forth by specific reference in such filing. † Indicates management contract or compensatory plan or arrangement. Item 16. Form 10-K Summary None. 89 PENNYMAC FINANCIAL SERVICES, INC. INDEX TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2020 Report of Independent Registered Public Accounting Firm Financial Statements: Consolidated Balance Sheets Consolidated Statements of Income Consolidated Statements of Changes in Stockholders’ Equity Consolidated Statements of Cash Flows Notes to Consolidated Financial Statements Page F-2 F-4 F-5 F-6 F-7 F-9 F-1 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Stockholders and the Board of Directors of PennyMac Financial Services, Inc. Opinion on the Financial Statements We have audited the accompanying consolidated balance sheets of PennyMac Financial Services, Inc. and subsidiaries (the ‘‘Company’’) as of December 31, 2020 and 2019, the related consolidated statements of income, changes in stockholders’ equity, and cash flows, for each of the three years in the period ended December 31, 2020, and the related notes (collectively referred to as the “financial statements”). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2020 and 2019, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2020 in conformity with accounting principles generally accepted in the United States of America. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company's internal control over financial reporting as of December 31, 2020, based on criteria established in Internal Control — Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated February 25, 2021, expressed an unqualified opinion on the Company's internal control over financial reporting. Basis for Opinion These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’s financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion. Critical Audit Matter The critical audit matter communicated below is a matter arising from the current-period audit of the financial statements that was communicated or required to be communicated to the audit committee and that (1) relates to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates. Mortgage Servicing Rights (“MSRs”) - Refer to Notes 3, 6 and 9 to the Financial Statements Critical Audit Matter Description The Company accounts for MSRs at fair value and categorizes its MSRs as “Level 3” fair value assets. The Company uses a discounted cash flow approach to estimate the fair value of MSRs. The key inputs used in the estimation of the fair value of MSRs include the applicable pricing spread (a component of the discount rate), the prepayment rates of the underlying loans (“prepayment speed”) and the annual per-loan cost of servicing, all of which are unobservable. F-2 Significant changes to any of those inputs in isolation could result in a significant change in the MSRs’ fair value measurement. We identified the pricing spread and prepayment speed assumptions used in the valuation of MSRs as a critical audit matter because of the significant judgments made by management in determining these assumptions. Auditing these assumptions required a high degree of auditor judgment and an increased extent of effort, including the need to involve our fair value specialists, to evaluate the reasonableness of management’s estimates and assumptions related to selection of the pricing spread and prepayment speed. How the Critical Audit Matter Was Addressed in the Audit Our audit procedures related to the pricing spread and prepayment speed assumptions used by the Company to estimate the fair value of MSRs included the following, among others: • We tested the design and operating effectiveness of internal controls over determining the fair value of MSRs, including those over the determination of the pricing spread and prepayment speed assumptions • With the assistance of our fair value specialists, we evaluated the reasonableness of management’s prepayment speed assumptions by comparing them to independent market information • We evaluated the reasonableness of management’s prepayment speed assumptions of the underlying mortgage loans, by comparing historical prepayment speed assumptions to actual results • We tested management’s process for determining the pricing spread assumptions by comparing them to the implied spreads within market transactions and other third-party information used by management /s/ DELOITTE & TOUCHE LLP Los Angeles, California February 25, 2021 We have served as the Company’s auditor since 2008. F-3 PENNYMAC FINANCIAL SERVICES, INC. CONSOLIDATED BALANCE SHEETS December 31, December 31, 2020 2019 (in thousands, except share amounts) ASSETS Cash (includes $52,599 pledged to creditors at December 31, 2019) Short-term investments at fair value Loans held for sale at fair value (includes $11,457,678 and $4,846,138 pledged to creditors) Assets purchased from PennyMac Mortgage Investment Trust under agreements to resell pledged to creditors Derivative assets Servicing advances, net (includes valuation allowance of $181,433 and $82,157; $413,484 and $207,460 pledged to creditors) Mortgage servicing rights at fair value (includes $2,577,964 and $2,920,603 pledged to creditors) Operating lease right-of-use assets Investment in PennyMac Mortgage Investment Trust at fair value Receivable from PennyMac Mortgage Investment Trust Loans eligible for repurchase Other (includes $166,418 and $32,598 pledged to creditors) $ $ $ Total assets Assets sold under agreements to repurchase Mortgage loan participation purchase and sale agreements Obligations under capital lease Notes payable secured by mortgage servicing assets Unsecured senior notes Excess servicing spread financing payable to PennyMac Mortgage Investment Trust at fair value Derivative liabilities Mortgage servicing liabilities at fair value Accounts payable and accrued expenses Operating lease liabilities Payable to PennyMac Mortgage Investment Trust Payable to exchanged Private National Mortgage Acceptance Company, LLC unitholders under tax receivable agreement Income taxes payable Liability for loans eligible for repurchase Liability for losses under representations and warranties Total liabilities Commitments and contingencies – Note 15 $ $ $ 532,716 15,217 11,616,400 80,862 711,238 579,528 2,581,174 74,934 1,105 87,005 14,625,447 692,169 31,597,795 9,654,797 521,477 11,864 1,295,840 645,820 131,750 42,638 45,324 308,398 94,193 140,306 35,165 622,700 14,625,447 32,688 28,208,407 188,291 74,611 4,912,953 107,512 159,686 331,169 2,926,790 73,090 1,672 48,159 1,046,527 333,557 10,204,017 4,141,053 497,948 20,810 1,294,070 — 178,586 22,330 29,140 175,273 91,320 73,280 46,158 504,569 1,046,527 21,446 8,142,510 STOCKHOLDERS’ EQUITY Common stock—authorized 200,000,000 shares of $0.0001 par value; issued and outstanding, 70,905,532 and 78,515,047 shares, respectively Additional paid-in capital Retained earnings Total stockholders' equity Total liabilities and stockholders’ equity 7 1,047,052 2,342,329 3,389,388 31,597,795 $ 8 1,335,107 726,392 2,061,507 10,204,017 $ The accompanying notes are an integral part of these financial statements. F-4 PENNYMAC FINANCIAL SERVICES, INC. CONSOLIDATED STATEMENTS OF INCOME Year ended December 31, 2019 (in thousands, except earnings per share) 2018 2020 Revenues Net gains on loans held for sale at fair value: From non-affiliates From PennyMac Mortgage Investment Trust Loan origination fees: From non-affiliates From PennyMac Mortgage Investment Trust Fulfillment fees from PennyMac Mortgage Investment Trust Net loan servicing fees: Loan servicing fees: From non-affiliates From PennyMac Mortgage Investment Trust From Investment Funds Other Change in fair value of mortgage servicing rights and mortgage servicing liabilities Change in fair value of excess servicing spread financing payable to PennyMac Mortgage Investment Trust Hedging results Net loan servicing fees Net interest (expense) income: Interest income: From non-affiliates From PennyMac Mortgage Investment Trust Interest expense: To non-affiliates To PennyMac Mortgage Investment Trust Net interest (expense) income Management fees: From PennyMac Mortgage Investment Trust From Investment Funds Carried interest from Investment Funds Change in fair value of investment in and dividends received from PennyMac Mortgage Investment Trust Results of real estate acquired in settlement of loans Repricing of payable to exchanged Private National Mortgage Acceptance Company, LLC unitholders under tax receivable agreement Other Total net revenues Expenses Compensation Servicing Loan origination Technology Professional services Occupancy and equipment Other Total expenses Income before provision for income taxes Provision for income taxes Net income Less: Net income attributable to noncontrolling interest Net income attributable to PennyMac Financial Services, Inc. common stockholders Earnings per share Basic Diluted Weighted average shares outstanding Basic Diluted $ 2,690,104 $ 50,681 2,740,785 542,163 $ 183,365 725,528 184,439 64,583 249,022 262,143 23,408 285,551 222,200 814,646 67,181 — 116,464 998,291 (1,501,993) 24,970 918,180 (558,843) 439,448 243,701 3,325 247,026 263,133 8,418 271,551 (24,525) 34,538 — 34,538 — (453) 1,036 280 6,737 3,705,597 738,569 256,934 219,746 112,570 64,064 33,357 39,748 1,464,988 2,240,609 593,725 1,646,884 — $ 1,646,884 $ 159,461 14,695 174,156 160,610 730,165 48,797 — 98,564 877,526 (988,614) 9,256 395,497 (583,861) 293,665 282,398 6,302 288,700 201,688 10,291 211,979 76,721 36,492 — 36,492 — 416 557 379 8,880 1,477,404 503,458 164,697 117,338 67,946 32,859 28,916 32,746 947,960 529,444 136,479 392,965 — 392,965 $ 94,208 7,433 101,641 81,350 585,101 42,045 3 64,133 691,282 (116,344) (8,500) (121,045) (245,889) 445,393 208,954 7,462 216,416 129,459 15,138 144,597 71,819 24,465 4 24,469 (365) 332 589 1,126 9,253 984,629 403,270 137,104 27,398 60,103 27,615 27,152 34,290 716,932 267,697 23,254 244,443 156,749 87,694 $ $ 21.91 $ 20.92 $ 5.02 $ 4.89 $ 2.62 2.59 75,161 78,728 78,206 80,340 33,524 35,322 The accompanying notes are an integral part of these financial statements. F-5 CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY PENNYMAC FINANCIAL SERVICES, INC. Balance at December 31, 2017 Cumulative effect of change in accounting principle - Adoption of fair value accounting for all existing classes of mortgage servicing rights at fair value Balance at January 1, 2018 Net income Stock and unit-based compensation Class A common stock dividends ($0.40 per share) Issuance of Class A common stock in settlement of directors' fees Repurchase of Class A common stock Exchange of Class A units of Private National Mortgage Acceptance Company, LLC to Class A common stock of PennyMac Financial Services, Inc. Exchange of Class A common stock of subsidiary for common stock of PennyMac Financial Services, Inc. pursuant to a reorganization Exchange of Class A unit of Private National Mortgage Acceptance Company, LLC for common stock of PennyMac Financial Services, Inc. pursuant to a reorganization, net of income tax effect Issuance of common stock in settlement of directors' fees Repurchase of common stock Balance at December 31, 2018 Net income Stock and unit-based compensation Issuance of common stock in settlement of directors' fees Common stock dividends ($0.12 per share) Repurchase of common stock Balance at December 31, 2019 Net income Stock and unit-based compensation Issuance of common stock in settlement of directors' fees Common stock dividends ($0.54 per share) Repurchase of common stock Balance at December 31, 2020 Class A Common Stock Common Stock Number of shares Par value Number of shares Par value Additional paid-in capital (in thousands) Retained earnings Noncontrolling interest in Private National Mortgage Acceptance Company, LLC Total 23,530 $ — 23,530 — 299 — — (236) 1,635 (25,228) — — — — $ — — — — — — $ — — — — — — $ 2 — 2 — — — — — 1 (3) — — — — — — — — — — — — — — — — — $ — $ 204,103 $ 265,306 $ 1,250,263 $ 1,719,674 — — — 23 — — — — 25,228 52,263 4 (24) 77,494 $ — 1,062 10 — (51) 78,515 $ — 1,276 5 — (8,890) 70,906 $ — — — — — — — — 3 5 — — 8 $ — — — — — 8 $ — — — — (1) 7 $ — 204,103 — 10,932 — 79 (1,554) 33,155 — 189 265,495 87,694 — (10,054) — — — — 1,064,315 85 (467) 1,310,648 $ — 25,282 233 — (1,056) 1,335,107 $ — 49,229 194 — (337,478) 1,047,052 $ — — — 343,135 $ 392,965 — — (9,708) — 726,392 $ 1,646,884 — — (30,947) — 2,342,329 $ 587 1,250,850 156,749 19,636 — 166 (3,272) (33,156) — (1,390,973) — — — $ — — — — — — $ — — — — — — $ 776 1,720,450 244,443 30,568 (10,054) 245 (4,826) — — (326,653) 85 (467) 1,653,791 392,965 25,282 233 (9,708) (1,056) 2,061,507 1,646,884 49,229 194 (30,947) (337,479) 3,389,388 The accompanying notes are an integral part of these financial statements. F-6 PENNYMAC FINANCIAL SERVICES, INC. CONSOLIDATED STATEMENTS OF CASH FLOWS Cash flow from operating activities Net income 2020 Year ended December 31, 2019 (in thousands) 2018 $ 1,646,884 $ 392,965 $ 244,443 Adjustments to reconcile net income to net cash used in operating activities: Net gains on loans held for sale at fair value Change in fair value of mortgage servicing rights, mortgage servicing liabilities and excess servicing spread Mortgage servicing rights hedging gains Capitalization of interest and advance on loans held for sale at fair value Accrual of interest on excess servicing spread financing payable to PennyMac Mortgage Investment Trust Amortization of net debt issuance costs and (premiums) Carried Interest from Investment Funds Change in fair value of investment in common shares of PennyMac Mortgage Investment Trust Results of real estate acquired in settlement in loans Repricing of payable to exchanged Private National Mortgage Acceptance Company, LLC unitholders under tax receivable agreement Stock-based compensation expense Provision for servicing advance losses Impairment of capitalized software Depreciation and amortization Amortization of right-of-use assets Purchase of loans held for sale from PennyMac Mortgage Investment Trust Origination of loans held for sale Purchase of loans held for sale from non-affiliates Purchase of loans from Ginnie Mae securities and early buyout investors for modification and subsequent sale Sale to non-affiliates and principal payments of loans held for sale Sale of loans held for sale to PennyMac Mortgage Investment Trust Repurchase of loans subject to representations and warranties Settlement of repurchase agreement derivatives Increase in servicing advances Increase in receivable from PennyMac Mortgage Investment Trust Sale of real estate acquired in settlement of loans Increase in other assets Increase in accounts payable and accrued expenses Decrease in operating lease liabilities Increase (decrease) in payable to PennyMac Mortgage Investment Trust Payments to exchanged Private National Mortgage Acceptance Company, LLC unitholders under tax receivable agreement Increase in income taxes payable Net cash (used in) provided by operating activities (2,740,785) (725,528) (249,022) 1,477,023 (918,180) (119,740) 8,418 19,048 — 567 (1,036) (280) 45,105 125,898 13,145 25,575 12,284 (63,618,185) (31,783,465) (3,799,336) (11,156,684) 102,840,312 2,248,896 (58,375) 8,270 (391,440) (48,320) 32,555 (334,045) 135,314 (13,421) 37,642 (10,713) 118,131 (6,198,938) 979,358 (395,497) (73,611) 10,291 (4,100) — (275) (557) (379) 24,771 36,149 — 15,021 10,158 (50,110,085) (11,831,703) (1,725,227) (6,271,447) 61,214,102 6,255,915 (18,660) 31,993 (98,121) (20,257) 28,901 (62,549) 38,551 (12,680) (36,645) — 104,023 (2,245,123) 124,844 121,045 (79,317) 15,138 (29,170) 365 (192) (589) (1,126) 25,251 40,306 — 12,925 — (37,967,724) (5,000,193) (531,665) (4,036,147) 44,557,560 3,343,028 (26,021) 31,907 (33,415) (9,672) 4,037 (7,791) 32,750 — (34,472) — 25,313 572,396 F-7 Cash flow from investing activities Decrease in short-term investments Net change in assets purchased from PMT under agreement to resell Net settlement of derivative financial instruments used for hedging of mortgage servicing rights Purchase of mortgage servicing rights Purchase of furniture, fixtures, equipment and leasehold improvements Acquisition of capitalized software Increase in margin deposits Net cash provided by (used in) investing activities Cash flow from financing activities Sale of assets under agreements to repurchase Repurchase of assets sold under agreements to repurchase Issuance of mortgage loan participation purchase and sale certificates Repayment of mortgage loan participation purchase and sale certificates Advance of obligations under capital lease Repayment of obligations under capital lease Issuance of notes payable secured by mortgage servicing assets Repayment of notes payable secured by mortgage servicing assets Issuance of unsecured senior notes Repayment of excess servicing spread financing Payment of debt issuance costs Issuance of common stock pursuant to exercise of stock options Payment of withholding taxes relating to stock-based compensation Payment of dividend to holders of common stock and Class A common stock Repurchase of common stock Net cash provided by (used in) financing activities Net increase in cash and restricted cash Cash and restricted cash at beginning of year Cash and restricted cash at end of year Cash and restricted cash at end of year are comprised of the following: Cash Restricted cash included in Other assets 59,394 26,650 913,064 (25,473) (10,671) (48,090) (131,840) 783,034 102,232,005 (96,709,690) 23,607,079 (23,583,550) — (8,946) — — 650,000 (32,377) (30,112) 9,389 (5,265) (30,947) (337,479) 5,760,107 344,203 188,578 532,781 $ 43,213 23,513 366,137 (227,445) (6,124) (29,385) (21,127) 148,782 63,803,260 (61,596,780) 23,451,400 (23,485,918) 25,123 (10,918) — — — (40,316) (6,603) 5,145 (4,634) (9,708) (1,056) 2,128,995 32,654 155,924 188,578 $ 52,256 13,103 (122,227) (227,664) (13,421) (17,444) (7,214) (322,611) 41,375,177 (41,820,843) 25,284,270 (25,279,510) — (14,366) 1,300,000 (900,000) — (46,750) (19,982) 5,317 — (10,054) (5,293) (132,034) 117,751 38,173 155,924 532,716 $ 65 532,781 $ 188,291 $ 287 188,578 $ 155,289 635 155,924 $ $ $ The accompanying notes are an integral part of these financial statements. F-8 PENNYMAC FINANCIAL SERVICES, INC. NOTES TO CONSOLIDATED FINANCIAL STATEMENTS Note 1—Organization PennyMac Financial Services, Inc. (formerly known as New PennyMac Financial Services, Inc.) (“PFSI” or the “Company”) is a holding corporation and its primary assets are direct and indirect equity interests in Private National Mortgage Acceptance Company, LLC (“PennyMac”). The Company is the managing member of PennyMac, and it operates and controls all of the businesses and consolidates the financial results of PennyMac and its subsidiaries. PennyMac is a Delaware limited liability company which, through its subsidiaries, engages in mortgage banking and investment management activities. PennyMac’s mortgage banking activities consist of residential mortgage loan production and loan servicing. PennyMac’s investment management activities and a portion of its loan production and loan servicing activities are conducted on behalf of entities that invest in residential mortgage loans and related assets. PennyMac’s primary wholly owned subsidiaries are: • PennyMac Loan Services, LLC (“PLS”)—a Delaware limited liability company that services portfolios of residential mortgage loans on behalf of non-affiliates and PennyMac Mortgage Investment Trust (“PMT”), a publicly held real estate investment trust, purchases, originates and sells new prime credit quality residential mortgage loans and engages in other mortgage banking activities for its own account and the account of PMT. PLS is approved as a seller/servicer of mortgage loans by the Federal National Mortgage Association (“Fannie Mae”) and the Federal Home Loan Mortgage Corporation (“Freddie Mac”) and as an issuer of securities guaranteed by the Government National Mortgage Association (“Ginnie Mae”). PLS is a licensed Federal Housing Administration Nonsupervised Title II Lender with the U.S. Department of Housing and Urban Development (“HUD”) and a lender/servicer with the Veterans Administration (“VA”) and U.S. Department of Agriculture (“USDA”) (each of the above an “Agency” and collectively the “Agencies”). • PNMAC Capital Management, LLC (“PCM”)—a Delaware limited liability company registered with the Securities and Exchange Commission (“SEC”) as an investment adviser under the Investment Advisers Act of 1940, as amended. PCM enters into investment management agreements with entities that invest in residential mortgage loans and related assets. Presently, PCM has a management agreement with PMT. Previously, PCM had management agreements with PNMAC Mortgage Opportunity Fund, LLC and PNMAC Mortgage Opportunity Fund, L.P., an affiliate of these registered funds, and PNMAC Mortgage Opportunity Fund Investors, LLC (collectively, the “Investment Funds”). Together, PMT and the Investment Funds are referred to as the “Advised Entities”. The Investment Funds were dissolved during 2018. On November 1, 2018, PNMAC Holdings, Inc. (formerly known as PennyMac Financial Services, Inc.) (“PNMAC Holdings” or “Old PFSI”) completed a corporate reorganization (the “Reorganization”) by which it changed its equity structure to create a single class of common stock held by all stockholders at a new top-level publicly traded parent holding corporation, as opposed to the two classes of common stock, Class A and Class B, that were in place at Old PFSI before the Reorganization. As part of the Reorganization, the Company replaced Old PFSI as the top-level parent holding corporation of the consolidated PennyMac business and changed its name from New PennyMac Financial Services, Inc. (“New PFSI”). As the result of the reorganization: • Each outstanding share of Class A common stock of Old PFSI was converted on a one-for-one basis into shares of New PFSI common stock. • Each outstanding share of Class B common stock of Old PFSI was cancelled for no consideration. F-9 • Each Class A unit of PennyMac not held by Old PFSI was contributed to New PFSI and exchanged on a one-for-one basis for shares of New PFSI common stock. • New PFSI replaced Old PFSI as the publicly-held entity and, through its subsidiaries, conducts all of the operations previously conducted by Old PFSI. • Old PFSI changed its name to PNMAC Holdings, Inc. and New PFSI changed its name to PennyMac Financial Services, Inc. • New PFSI assumed Old PFSI’s existing equity incentive plan—including all performance share awards, restricted share awards, common stock options and other incentive awards covering shares of Old PFSI’s Class A common stock, whether vested or not vested, that were outstanding at the effective time of the Reorganization. New PFSI reserved the same number of shares of its common stock as was reserved by Old PFSI before the effective time of the Reorganization, and the terms and conditions that were in effect immediately before the Reorganization under each outstanding incentive award assumed by New PFSI continued in full force and effect after the Reorganization, except that the shares of Class A common stock reserved under Old PFSI’s plans and issuable under each such award will be replaced by shares of common stock of New PFSI. • The Reorganization was treated as an integrated transaction that qualifies as a reorganization within the meaning of Section 368(a) of the Internal Revenue Code and/or a transfer described in Section 351(a) of the Internal Revenue Code. • After the completion of the Reorganization, PNMAC Holdings became a consolidated subsidiary of the Company and is considered the predecessor of the Company for accounting purposes. Accordingly, PNMAC Holdings’ historical consolidated financial statements are the Company’s historical financial statements. Note 2—Concentration of Risk A substantial portion of the Company’s activities relate to the Advised Entities. Revenues generated from these entities (generally comprised of gains on mortgage loans held for sale, loan origination fees, fulfillment fees, loan servicing fees, management fees, carried interest, less net interest paid to these entities) totaled 11%, 31%, and 21% of total net revenues for the years ended December 31, 2020, 2019 and 2018, respectively. Note 3—Significant Accounting Policies and Recently Issued Accounting Pronouncement A description of the Company’s significant accounting policies applied in the preparation of these consolidated financial statements follows. Basis of Presentation The Company’s consolidated financial statements have been prepared in compliance with accounting principles generally accepted in the United States (“GAAP”) as codified in the Financial Accounting Standards Board’s (“FASB”) Accounting Standards Codification (the “ASC” or the “Codification”). Certain asset amounts separately presented at December 31, 2019 have been reclassified to Other assets to conform to the current year presentation. Such amounts are detailed in Note 11—Other Assets. F-10 Principles of Consolidation The consolidated financial statements include the accounts of PFSI and its wholly-owned subsidiaries, including PennyMac. Intercompany accounts and transactions have been eliminated. Use of Estimates The preparation of financial statements in conformity with GAAP requires management to make judgments and estimates that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. Actual results will likely differ from those estimates. Cash Flows For the purpose of presentation in the statement of cash flows, the Company has identified tenant security deposits relating to rental properties owned by PMT and managed by the Company as restricted cash. Tenant security deposits are included in Other assets on the Company’s consolidated balance sheets. Fair Value Most of the Company’s assets and certain of its liabilities are measured at or based on their fair values. The Company groups its assets and liabilities at fair value in three levels, based on the markets in which the assets and liabilities are traded and the observability of the inputs used to determine fair value. These levels are: • Level 1—Quoted prices in active markets for identical assets or liabilities. • Level 2—Prices determined or determinable using other significant observable inputs. Observable inputs are inputs that other market participants would use in pricing an asset or liability and are developed based on market data obtained from sources independent of the Company. • Level 3— Prices determined using significant unobservable inputs. In situations where observable inputs are unavailable, unobservable inputs may be used. Unobservable inputs reflect the Company’s own judgments about the factors that market participants use in pricing an asset or liability, and are based on the best information available in the circumstances. As a result of the difficulty in observing certain significant valuation inputs affecting “Level 3” fair value assets and liabilities, the Company is required to make judgments regarding these items’ fair values. Different persons in possession of the same facts may reasonably arrive at different conclusions as to the inputs to be applied in valuing these assets and liabilities and their fair values. Such differences may result in significantly different fair value measurements. Likewise, due to the general illiquidity of some of these assets and liabilities, subsequent transactions may be at values significantly different from those reported. Short-Term Investments Short-term investments, which represent investments in accounts with depository institutions, are carried at fair value. Changes in fair value are recognized in current period income. The Company classifies its short-term investments as “Level 1” fair value assets. F-11 Loans Held for Sale at Fair Value The Company has elected to account for loans held for sale at fair value, with changes in fair value recognized in current period income, to more timely reflect the Company’s performance. All changes in fair value are recognized as a component of Net gains on loans held for sale at fair value. The Company classifies most of the loans held for sale at fair value as “Level 2” fair value assets. Certain of the Company’s loans held for sale may not be saleable into active markets due to identified defects or delinquency. Such loans are classified as “Level 3” fair value assets. Sale Recognition The Company recognizes transfers of loans as sales when it surrenders control over the loans. Control over transferred loans is deemed to be surrendered when (i) the loans have been isolated from the Company, (ii) the transferee has the right (free of conditions that constrain it from taking advantage of that right) to pledge or exchange the transferred loans, and (iii) the Company does not maintain effective control over the transferred loans through either (a) an agreement that entitles and obligates the Company to repurchase or redeem them before their maturity or (b) the ability to unilaterally cause the holder to return specific loans. Interest Income Recognition Interest income on loans held for sale at fair value is recognized over the life of the loans using their contractual interest rates. Income recognition is suspended and the interest receivable is reversed against interest income when loans become 90 days delinquent. Income recognition is resumed when the loan becomes contractually current. Derivative Financial Instruments The Company holds and issues derivative financial instruments that are created as a result of certain of its operations. The Company also enters into derivative transactions as part of its interest rate risk management activities. Derivative financial instruments created as a result of the Company’s operations include: • Interest rate lock commitments (“IRLCs”) that are created when the Company commits to purchase or originate a loan acquired for sale at specified interest rates. • Derivatives that were embedded in a master repurchase agreement with a non-affiliate that provided for the Company to receive incentives for financing loans that satisfied certain consumer relief characteristics as provided in the master repurchase agreement. The Company engages in interest rate risk management activities in an effort to moderate the effect of changes in market interest rates on the fair value of the Company’s assets. The Company is exposed to price risk relative to: • Its loans held for sale and IRLCs. The Company bears price risk from the time a commitment to fund a loan is made to a borrower or to purchase a loan from PMT, to the time either the prospective transaction is cancelled or the loan is sold. During this period, the Company is exposed to losses if market interest rates increase, because the fair value of the purchase commitment or prospective loan decreases. • The fair value of its mortgage servicing rights (“MSRs”) when interest rates decrease. MSRs are generally subject to reduction in fair value when mortgage interest rates decrease. Decreasing mortgage interest rates normally encourage increased mortgage refinancing activity. Increased refinancing activity reduces the expected life of the mortgage loans underlying the MSRs, thereby reducing their fair value. Reductions in the fair value of MSRs affect earnings primarily through recognition of changes in fair value. F-12 To manage the fair value risk resulting from interest rate risk, the Company uses derivative financial instruments acquired with the intention of reducing the risk that changes in market interest rates will result in unfavorable changes in the fair value of the Company’s IRLCs, inventory of loans held for sale and MSRs. IRLCs are accounted for as derivative financial instruments. The Company manages the risk created by IRLCs relating to mortgage loans held for sale by entering into forward sale agreements to sell the mortgage loans or mortgage-backed securities (“MBS”) and by the purchase and sale of options on MBS. Such agreements are also accounted for as derivative financial instruments. These and other interest-rate derivatives are also used to manage the fair value risk created by changes in prepayment speeds on certain of the MSRs the Company holds. The Company classifies its IRLCs as “Level 3” fair value assets and liabilities. Fair value of exchange-traded hedging derivative financial instruments that are actively traded on an exchange are categorized by the Company as “Level 1” fair value assets and liabilities. Fair value of hedging derivative financial instruments based on observable MBS prices or interest rate volatilities in the MBS market are categorized as “Level 2” fair value assets and liabilities. The Company does not designate its derivative financial instruments for hedge accounting. Therefore, the Company accounts for its derivative financial instruments as free-standing derivatives. All derivative financial instruments are recognized on the consolidated balance sheet at fair value with changes in the fair values being reported in current period income. Changes in fair value of derivative financial instruments hedging IRLCs, loans held for sale at fair value and MSRs are included in Net gains on loans held for sale at fair value or in Change in fair value of mortgage servicing rights and mortgage servicing liabilities, as applicable, in the Company’s consolidated statements of income. Changes in fair value of derivative assets relating to a master repurchase agreement are included in Interest expense. Cash flows from derivative financial instruments relating to hedging of IRLCs and loans acquired for sale are included in Cash flows from operating activities in Sale and repayment of loans acquired for sale at fair value to nonaffiliates; cash flows from derivative financial instruments relating to hedging of MSRs is included in Cash flows from investing activities; and cash flows from repurchase agreement derivatives are included in Cash flows from operating activities. When the Company has multiple derivative financial instruments with the same counterparty subject to a master netting arrangement, it offsets the amounts recorded as assets and liabilities and amounts recognized for the right to reclaim cash collateral it has deposited with the counterparty or the obligation to return cash collateral it has collected from the counterparty arising from that master netting arrangement. Such offset amounts are presented as either a net asset or liability by counterparty on the Company’s consolidated balance sheets. Servicing Advances Servicing advances represent advances made on behalf of borrowers and the mortgage loans’ investors to fund property taxes, insurance premiums and out-of-pocket collection costs (e.g., preservation and restoration of mortgaged property or real estate acquired in the settlement of loans (“REO”), legal fees, and appraisals). Servicing advances are made in accordance with the Company’s servicing agreements and, when made, are deemed recoverable. A valuation allowance is provided for amounts expected to become uncollectable. Servicing advances are written off when they are deemed uncollectable. Mortgage Servicing Rights and Mortgage Servicing Liabilities MSRs and mortgage servicing liabilities (“MSLs”) arise from contractual agreements between the Company and investors (or their agents) in mortgage securities and mortgage loans. Under these contracts, the Company performs loan servicing functions in exchange for fees and other remuneration. The servicing functions typically performed include, among other responsibilities, collecting and remitting loan payments; responding to borrower inquiries; accounting for principal and interest; holding custodial (impound) funds for payment of property taxes and insurance premiums; counseling delinquent mortgagors; and supervising the acquisition and disposition of REO. F-13 The Company is contractually entitled to receive other remuneration including various mortgagor-contracted fees such as late charges and collateral reconveyance charges, and the Company is generally entitled to retain the placement fees earned on impounded funds and funds held pending remittance related to its collection of mortgagor payments. The Company also generally has the right to solicit the mortgagors for other products and services as well as for new mortgages for those considering refinancing their existing loan or purchasing a new home. The Company recognizes MSRs and MSLs initially at fair value, either as proceeds from or liabilities incurred in, sales of mortgage loans where the Company assumes the obligation to service the mortgage loan in the sale transaction, or from the purchase of MSRs or receipt of cash for acceptance of MSLs. The fair value of MSRs and MSLs is derived from the net positive or negative, respectively, cash flows associated with the servicing contracts. For loans subject to MSR and MSL contracts, the Company receives a servicing fee, net of related guarantee fees, based on the remaining outstanding principal balances of the mortgage loans subject to the servicing contracts. The servicing fees are collected from the monthly payments made by the mortgagors. Through December 31, 2017, the Company’s subsequent accounting for MSRs and MSLs was based on the class of MSR or MSL. Effective January 1, 2018, the Company elected to change the accounting for MSRs it had accounted for using the amortization method through December 31, 2017, to the fair value method as allowed in the Transfers and Servicing topic of the FASB’s ASC. The Company determined that a single accounting treatment across all currently existing classes of MSRs is consistent with lender valuation under its financing arrangements and simplifies that Company’s hedging activities. As a result of this change, the Company recorded an adjustment to increase its investment in MSRs by $848,000, increase its liability for income taxes payable by $72,000 and increase its stockholders’ equity by $776,000. The fair value of MSRs and MSLs is difficult to determine because MSRs and MSLs are not actively traded in observable stand-alone markets. Considerable judgment is required to estimate the fair values of MSRs and MSLs and the exercise of such judgment can significantly affect the Company’s income. Therefore, the Company classifies its MSRs and MSLs as “Level 3” fair value assets and liabilities. Changes in fair value of MSLs and MSRs are recognized in current period income in Change in fair value of mortgage servicing rights and mortgage servicing liabilities in the consolidated statements of income. Leases The Company determines if an arrangement is a lease at inception. If the arrangement is determined to be a lease, the Company recognizes both an Operating lease right-of-use asset and a corresponding Operating lease liability in its consolidated balance sheet, except leases with initial terms less than or equal to 12 months. Lease expense is recognized on the straight-line basis over the lease term and is recorded in Occupancy and equipment in the consolidated statements of income. The Company’s lease agreements include both lease and non-lease components (such as common area maintenance), which are generally included in the lease and are accounted for together with the lease as a single lease component. As such, lease payments represent payments on both lease and non-lease components. At lease commencement, lease liabilities are recognized based on the present value of the remaining lease payments and discounted using the Company’s incremental borrowing rate. Right-of-use assets initially equal the lease liability, adjusted for any lease payments made before lease commencement and for any lease incentives. Furniture, Fixtures, Equipment and Building Improvements Furniture, fixtures, equipment and building improvements are stated at historical cost less accumulated depreciation and amortization. Depreciation and amortization are computed using the straight-line method over the estimated useful lives of the various classes of assets, which range from five to seven years for furniture and equipment and the lesser of the asset’s estimated useful life or the remaining lease term for fixtures and building improvements. F-14 Capitalized Software The Company capitalizes certain consulting, payroll, and payroll-related costs related to the development of computer software for internal use. Once development is complete and the software is placed in service, the Company amortizes the capitalized costs over three to seven years using the straight-line method. The Company also periodically assesses capitalized software for recoverability when events or changes in circumstances indicate that its carrying amount may not be recoverable. If the Company identifies an indicator of impairment, it assesses recoverability by comparing the carrying amount of the asset to the sum of the undiscounted cash flows expected to result from the use and the eventual disposal of the asset. An impairment loss is recognized when the carrying amount is not recoverable and is measured as the excess of carrying value over fair value. Investment in PennyMac Mortgage Investment Trust at Fair Value Common shares of beneficial interest in PMT are carried at fair value with changes in fair value recognized in current period income. Fair value for purposes of the Company’s holdings in PMT is based on the published closing price of the shares as of period end. The Company classifies its investment in common shares of PMT as a “Level 1” fair value asset. Loans Eligible for Repurchase The terms of the Ginnie Mae MBS program allow, but do not require, the Company to repurchase loans when the loan is at least three months delinquent. As a result of this right, the Company recognizes the loans in Loans eligible for repurchase at their unpaid principal balances and records a corresponding liability in Liability for loans eligible for repurchase on its consolidated balance sheets. Borrowings The carrying values of borrowings other than ESS are based on the accrued cost of the agreements. The costs of creating the facilities underlying the agreements (debt issuance costs) are included in the carrying value of the agreements and are amortized to Interest expense over the terms of the respective borrowing facilities: • Debt issuance costs relating to revolving facilities, such as repurchase agreement and mortgage loan participation purchase and sale facilities are amortized on the straight line basis over the term of the facility; • Debt issuance cost relating to non-revolving debts, such as the Company’s Notes payable secured by mortgage servicing assets and Unsecured senior notes are amortized over the contractual term of the non-revolving debt using the interest method; • Debt issuance premiums recorded as the results of recognition of repurchase agreement derivatives are amortized to Interest expense over the contractual term of the repurchase agreement. Unamortized premiums relating to repurchase agreements repaid before the transaction’s contractual maturity are credited to Interest expense. Excess Servicing Spread Financing at Fair Value The Company finances certain of its purchases of Agency MSRs through the sale to PMT of the right to receive the excess of the servicing fee rate over a specified rate of the underlying MSRs. This excess is referred to as the ESS. ESS is carried at its fair value. Changes in fair value of ESS are recognized in current period income in Change in fair value of excess servicing spread payable to PennyMac Mortgage Investment Trust. Interest expense for ESS is accrued using the interest method based upon the expected cash flows from the ESS through the expected life of the underlying mortgage loans. F-15 Liability for Losses Under Representations and Warranties The Company’s agreements with the Agencies and other investors include representations and warranties related to the loans the Company sells to the Agencies and other investors. The representations and warranties require adherence to Agency and other investor origination and underwriting guidelines, including but not limited to the validity of the lien securing the loan, property eligibility, borrower credit, income and asset requirements, and compliance with applicable federal, state and local law. In the event of a breach of its representations and warranties, the Company may be required to either repurchase the loans with the identified defects or indemnify the investor or insurer. In such cases, the Company bears any subsequent credit loss on the loans. The Company’s credit loss may be reduced by any recourse it may have to correspondent loan sellers that, in turn, had sold such mortgage loans to PMT and breached similar or other representations and warranties. In such event, the Company has the right to seek a recovery of related repurchase losses from that correspondent loan seller, through PMT. As a result of providing representations and warranties to investors and insurers, the Company records a provision for losses relating to representations and warranties as part of its loan sale transactions. The method used to estimate the liability for representations and warranties is a function of the representations and warranties given and considers a combination of factors, including, but not limited to, estimated future defaults and loan repurchase rates, the estimated severity of loss in the event of default and the probability of reimbursement by the correspondent loan seller. The Company establishes a liability at the time loans are sold and periodically updates its liability estimate. The level of the liability for representations and warranties is reviewed and approved by the Company’s management credit committee comprised of senior management. The level of the liability for representations and warranties is difficult to estimate and requires considerable judgment. The level of loan repurchase losses is dependent on economic factors, investor repurchase demand or insurer claim denial strategies, and other external conditions that may change over the lives of the underlying loans. The Company’s representations and warranties are generally not subject to stated limits of exposure. However, the Company believes that the current unpaid principal balance of loans sold to date represents the maximum exposure to repurchases related to representations and warranties. Loan origination fees Loan origination fees represent compensation to the Company for the origination or purchase of loans. Loan origination fees are earned and recognized upon funding or purchase of the loan by the Company and are collected either at purchase from the correspondent seller or origination when paid by the borrower or upon sale of the loan when the origination fees are financed by the borrower. Loan Servicing Fees Loan servicing fees are received by the Company for servicing loans. Loan servicing activities include loan administration, collection, and default management, including the collection and remittance of loan payments; response to customer inquiries; accounting for principal and interest; holding custodial (impounded) funds for the payment of property taxes and insurance premiums; counseling delinquent mortgagors; and supervising foreclosures and REO property dispositions. Loan servicing fee amounts are based upon fee schedules established by the applicable investor and depend on whether the Company is directly servicing loans, where it holds the MSRs, is subservicing loans or MSRs held by a non- affiliate or the Advised Entities. The Company’s obligations under its loan servicing agreements are fulfilled as the Company services the loans. Fees are collected when the loan payments are received from the borrowers in the case of MSRs held by the Company or within 30 days of the applicable month-end from the Advised Entities. F-16 Owned loan servicing fees are recorded net of Agency guarantee fees paid by the Company and are recognized when the loan payments are received from the borrowers. Loan servicing fees relating to loans serviced for the Advised Entities are recognized in the month in which the loans are serviced. Fulfillment Fees Fulfillment fees represent fees the Company collects for services it performs on behalf of PMT in connection with the acquisition, packaging and sale of loans. Fulfillment fee amounts are based upon a negotiated fee schedule. The Company’s obligation under the agreement is fulfilled when PMT issues a loan commitment, purchases a loan, or completes the sale or securitization of a loan it purchases. Fulfillment fee revenue is recognized in the month an interest rate lock commitment is issued, or the loan is purchased or sold by PMT. Fulfillment fees are generally collected within 30 days of the applicable activity by PMT. Management fees Management fees represent compensation to the Company for management services it provides to the Advised Entities. Management fees are based on PMT’s shareholders’ equity amounts and profitability in excess of specified thresholds. Management fees are recognized as services are provided and are paid to the Company on a quarterly basis within 30 days of the end of the quarter. Stock-Based Compensation The Company establishes the cost of its share-based awards at the awards’ fair values at the grant date of the awards. The Company estimates the fair value of time-based restricted stock units and performance-based restricted stock units awarded with reference to the fair value of its underlying common stock and expected forfeiture rates on the date of the award. The Company estimates the fair value of its stock option awards with reference to the expected price volatility of its shares of common stock, expected dividend yield, expected forfeiture rates, and risk-free interest rate for the period that exercisable stock options are expected to be outstanding. Compensation costs are fixed, except for performance-based restricted stock units, as of the award date. The cost of performance-based restricted stock units is adjusted in each reporting period after the grant for changes in expected performance attainment until the performance share units vest. The Company amortizes the cost of stock based awards to compensation expense over the vesting period using the graded vesting method. Expense relating to awards is included in Compensation expense in the consolidated statements of income. Income Taxes The Company is subject to federal and state income taxes. Income taxes are provided using the asset and liability method. Deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between financial statement carrying amounts of existing assets and liabilities and their respective tax bases. Deferred tax assets and liabilities are measured using the enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect on deferred taxes of a change in tax rates is recognized in income in the period in which the change occurs. A valuation allowance is established if, in management’s judgment, it is not more likely than not that a deferred tax asset will be realized. The Company recognizes tax benefits relating to its tax positions only if, in the opinion of management, it is more likely than not that the tax position will be sustained upon examination by the appropriate taxing authority. A tax position that meets this standard is recognized as the largest amount that is greater than 50% likely to be realized upon ultimate settlement with the appropriate taxing authority. The Company will classify any penalties and interest as a component of provision for income taxes. F-17 As a result of the PennyMac recapitalization and reorganization in 2013, the Company expects to benefit from amortization and other tax deductions resulting from increases in the tax basis of PennyMac’s assets from the exchange of PennyMac Class A units to the shares of the Company’s common stock. Those deductions will be allocated to the Company and will be taken into account in reporting the Company’s taxable income. The Company assumed an agreement with certain of the former unitholders of PennyMac that provides for the additional payment by the Company to exchanging unitholders of PennyMac equal to 85% of the amount of cash savings, if any, in U.S. federal, state and local income tax that PFSI realizes due to (i) increases in tax basis resulting from exchanges of the then existing unitholders and (ii) certain other tax benefits related to PFSI entering into the tax receivable agreement, including tax benefits attributable to payments under the tax receivable agreement. Although the Company’s Reorganization in 2018 eliminated the potential for unitholders to exchange any additional units subject to this tax receivable agreement, the Company continues to be subject to the agreement and provide payment when applicable for units exchanged before the Reorganization. Recently Issued Accounting Pronouncements Effective January 1, 2020, the Company adopted FASB Accounting Standards Update 2016-13, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments, as amended (“ASU 2016-13”), using the modified retrospective approach. The adoption of ASU 2016-13 did not have any effect on the Company’s consolidated statements of income, stockholder’s equity or cash flows. Note 4—Transactions with Affiliates Transactions with PMT Operating Activities Mortgage Loan Production Activities and MSR Recapture The Company sells newly originated loans to PMT under a mortgage loan purchase agreement. The Company has typically utilized the mortgage loan purchase agreement for the purpose of selling to PMT conforming balance non- government insured or guaranteed loans, as well as prime jumbo residential mortgage loans. Through June 30, 2020, pursuant to the terms of an MSR recapture agreement by and between the Company and PMT, if the Company refinanced mortgage loans for which PMT previously held the MSRs, the Company was generally required to transfer and convey to PMT cash in an amount equal to 30% of the fair market value of the MSRs related to all such mortgage loans. On June 30, 2020, the MSR recapture agreement was amended and restated for a term of five years (the “2020 MSR Recapture Agreement”). Effective July 1, 2020, the 2020 MSR Recapture agreement changes the recapture fee payable by the Company to a tiered amount equal to: • • • 40% of the fair market value of the MSRs relating to the recaptured loans subject to the first 15% of the “recapture rate”; 35% of the fair market value of the MSRs relating to the recaptured loans subject to the “recapture rate” in excess of 15% and up to 30%; and 30% of the fair market value of the MSRs relating to the recaptured loans subject to the “recapture rate” in excess of 30%. The “recapture rate” means, during each month, the ratio of (i) the aggregate unpaid principal balance of all recaptured loans, to (ii) the aggregate unpaid principal balance of all mortgage loans for which the Company held the MSRs and that were refinanced or otherwise paid off in such month. The Company has further agreed to allocate sufficient resources to target a recapture rate of 15%. F-18 The Company provides PMT with certain mortgage banking services, including fulfillment and disposition- related services, for which it receives a monthly fulfillment fee. Through June 30, 2020, pursuant to the terms of a mortgage banking services agreement, the monthly fulfillment fee was an amount equal to: a) no greater than the product of (i) 0.35% and (ii) the aggregate initial unpaid principal balance (the “Initial b) UPB”) of all mortgage loans purchased in such month, plus in the case of all mortgage loans other than mortgage loans sold to or securitized through Fannie Mae or Freddie Mac, no greater than the product of (i) 0.50% and (ii) the aggregate Initial UPB of all such mortgage loans sold and securitized in such month; provided, however, that no fulfillment fee was due or payable to the Company with respect to any mortgage loans underwritten to the Ginnie Mae MBS Guide. PMT does not hold the Ginnie Mae approval required to issue Ginnie Mae MBS and act as a servicer. Accordingly, under the agreement, the Company purchases mortgage loans underwritten in accordance with the Ginnie Mae MBS Guide “as is” and without recourse of any kind from PMT at PMT’s cost less an administrative fee plus accrued interest and, through June 30, 2020, a sourcing fee ranging from two to three and one-half basis points, generally based on the average number of calendar days mortgage loans are held by PMT before being purchased by the Company. While the Company purchases these mortgage loans “as is” and without recourse of any kind from PMT, where the Company has a claim for repurchase, indemnity or otherwise against a correspondent seller, it is entitled, at its sole expense, to pursue any such claim through or in the name of PMT. Effective July 1, 2020, the fulfillment fees and sourcing fees were revised as follows: • Fulfillment fees shall not exceed the following: (i) the number of loan commitments multiplied by a pull-through factor of either .99 or .80 depending on whether the loan commitments are subject to a “mandatory trade confirmation” or a “best efforts lock confirmation”, respectively, and then multiplied by $585 for each pull- through adjusted loan commitment up to and including 16,500 per quarter and $355 for each pull-through adjusted loan commitment in excess of 16,500 per quarter, plus (ii) $315 multiplied by the number of purchased loans up to the and including 16,500 per quarter and $195 multiplied by the number of purchased loans in excess of 16,500 per quarter, plus (iii) $750 multiplied by the number of all purchased loans that are sold or securitized to parties other than Fannie Mae and Freddie Mac; provided however, that no fulfillment fee shall be due or payable to PLS with respect to any Ginnie Mae loans. • Sourcing fees charged to PLS range from one to two basis points, generally based on the average number of calendar days the loans are held by PMT before purchase by PLS. F-19 Following is a summary of loan production activities, including MSR recapture, between the Company and PMT: Net gains on loans held for sale at fair value: Net gains on loans held for sale to PMT (primarily cash) Mortgage servicing rights and excess servicing spread recapture incurred Sale of loans held for sale to PMT 2020 Year ended December 31, 2019 (in thousands) 2018 $ 81,295 $ 190,416 $ 69,359 (30,614) 50,681 $ (4,776) $ 64,583 $ 2,248,896 $ 6,255,915 $ 3,343,028 (7,051) 183,365 $ Tax service fees earned from PMT included in Loan origination fees $ 23,408 $ 14,695 $ 7,433 Fulfillment fee revenue $ 222,200 $ 160,610 $ 81,350 Sourcing fees included in cost of loans purchased from PMT Unpaid principal balance of loans purchased from PMT Loan Servicing 11,037 $ $ 10,925 $ 60,540,530 $ 47,937,306 $ 36,415,933 14,381 $ The Company and PMT have entered into a loan servicing agreement (the “Servicing Agreement”), pursuant to which the Company provides subservicing for PMT’s portfolio of MSRs and its portfolio of residential mortgage loans purchased with credit deterioration (distressed loans). The Servicing Agreement provides for servicing fees of per-loan monthly amounts based on the delinquency, bankruptcy and/or foreclosure status of the serviced loan or the REO. The Company is also entitled to customary ancillary income and market-based fees and charges relating to loans it services for PMT. These include boarding and deboarding fees, liquidation and disposition fees, assumption, modification and origination fees and a percentage of late charges. Prime Servicing • The base servicing fees for non-distressed loans are calculated through a monthly per-loan dollar amount, with the actual dollar amount for each loan based on whether the loan is a fixed-rate or adjustable-rate loan. The base servicing fee rates are $7.50 per month for fixed-rate loans and $8.50 per month for adjustable- rate loans. • To the extent that non-distressed loans become delinquent, the Company receives an additional servicing fee per loan ranging from $10 to $55 per month based on the delinquency, bankruptcy and foreclosure status of the loan or $75 per month if the underlying mortgaged property becomes REO. The Company is also entitled to customary ancillary income and certain market-based fees and charges, including boarding and deboarding fees, liquidation and disposition fees, assumption, modification and origination fees. • Effective July 1, 2020, the Company receives certain fees for COVID-19 pandemic-related forbearance and modification activities provided for under the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”). Special Servicing (Distressed loans) • The base servicing fee rates for distressed loans range from $30 per month for current loans up to $85 per month for loans where the borrower has declared bankruptcy. The base servicing fee rate for REO is $75 per month. F-20 • Because PMT has a small number of employees and limited infrastructure, the Company is required to provide a range of services and activities significantly greater in scope than the services provided in connection with a customary servicing arrangement. For these services, the Company receives a supplemental servicing fee of $25 per month for each distressed loan. The Company is entitled to reimbursement for all customary, good faith reasonable and necessary out-of-pocket expenses it incurs in the performance of its servicing obligations. • The Company receives certain activity-based fees for distressed loans that are charged based on the achievement of certain events. These fees range from $750 for a streamline modification to $1,750 for a full modification or liquidation and $500 for a deed-in-lieu of foreclosure. The Company is not entitled to receive more than one liquidation fee, reperformance fee or modification fee per loan in any 18-month period. • To the extent the Company facilitates rentals of PMT's REO under its REO rental program, the Company receives an REO rental fee of $30 per month per REO, an REO property lease renewal fee of $100 per lease renewal, and a property management fee in an amount equal to the Company’s cost if property management services and/or any related software costs are outsourced to a third-party property management firm or 9% of gross rental income if the Company provides property management services directly. The Company is also entitled to retain any tenant paid application fees and late rent fees and seek reimbursement for certain third-party vendor fees. • Except as otherwise provided in the MSR recapture agreement, when the Company effects a refinancing of a loan on behalf of PMT and not through a third-party lender and the resulting loan is readily saleable, or the Company originates a loan to facilitate the disposition of a REO, the Company receives from PMT market-based fees and compensation consistent with pricing and terms the Company offers unaffiliated parties on a retail basis. • The Company is entitled to retain any incentive payments made to it and to which it is entitled under the U.S. Department of Treasury’s Home Affordable Modification Plan; provided, however, that with respect to any such incentive payments paid to the Company in connection with a loan modification for which PMT previously paid the Company a modification fee, the Company is required to reimburse PMT an amount equal to the incentive payments. Following is a summary of loan servicing and property management fees earned from PMT: 2020 Year ended December 31, 2019 (in thousands) 2018 $ 1,772 2,207 44,818 48,797 $ 314 $ 1,037 7,555 33,453 42,045 442 Loan type serviced: Loans acquired for sale at fair value Distressed loans Mortgage servicing rights Property management fees received from PMT included in Other income $ $ $ 2,067 $ 807 64,307 67,181 $ — $ F-21 On June 30, 2020, the Servicing Agreement was amended and restated for a term of five years (the “2020 Servicing Agreement”). The terms of the 2020 Servicing Agreement are substantially similar to those in the prior servicing agreement except that they now include the fees described above relating to COVID-19 pandemic-related forbearance and modification activities provided for under the CARES Act. Investment Management Activities The Company has a management agreement with PMT (“Management Agreement”), pursuant to which the Company oversees PMT’s business affairs in conformity with the investment policies that are approved and monitored by its board of trustees, for which PFSI collects a base management fee and may collect a performance incentive fee. The Management Agreement provides that: • The base management fee is calculated quarterly and is equal to the sum of (i) 1.5% per year of PMT’s average shareholders’ equity up to $2 billion, (ii) 1.375% per year of PMT’s average shareholders’ equity in excess of $2 billion and up to $5 billion, and (iii) 1.25% per year of PMT’s average shareholders’ equity in excess of $5 billion. • The performance incentive fee is calculated quarterly at a defined annualized percentage of the amount by which PMT’s “net income,” on a rolling four-quarter basis and before deducting the incentive fee, exceeds certain levels of return on “equity.” The performance incentive fee is equal to the sum of: (a) 10% of the amount by which PMT’s “net income” for the quarter exceeds (i) an 8% return on equity plus the “high watermark,” up to (ii) a 12% return on PMT’s equity; plus (b) 15% of the amount by which PMT’s “net income” for the quarter exceeds (i) a 12% return on PMT’s equity plus the “high watermark,” up to (ii) a 16% return on PMT’s equity; plus (c) 20% of the amount by which PMT’s “net income” for the quarter exceeds a 16% return on equity plus the “high watermark.” For the purpose of determining the amount of the performance incentive fee: “Net income” is defined as net income or loss attributable to PMT’s common shares of beneficial interest computed in accordance with GAAP adjusted for certain other non-cash charges determined after discussions between the Company and PMT’s independent trustees and approval by a majority of PMT’s independent trustees. “Equity” is the weighted average of the issue price per common share of all of PMT’s public offerings, multiplied by the weighted average number of common shares outstanding (including restricted share units) in the rolling four-quarter period. The “high watermark” is the quarterly adjustment that reflects the amount by which the “net income” (stated as a percentage of return on “equity”) in that quarter exceeds or falls short of the lesser of 8% and the average Fannie Mae 30-year MBS yield (the “Target Yield”) for the four quarters then ended. If the “net income” is lower than the Target Yield, the high watermark is increased by the difference. If the “net income” is higher than the Target Yield, the high watermark is reduced by the difference. Each time a performance incentive fee is earned, the high watermark returns to zero. As a result, the threshold amounts required for the Company to earn a performance incentive fee are adjusted cumulatively based on the performance of PMT’s “net income” over (or under) the Target Yield, until the “net income” in excess of the Target Yield exceeds the then-current cumulative high watermark amount, and a performance incentive fee is earned. The base management fee and the performance incentive fee are both receivable quarterly in arrears. The performance incentive fee may be paid in cash or a combination of cash and PMT’s common shares (subject to a limit of no more than 50% paid in common shares), at PMT’s option. F-22 In the event of termination of the Management Agreement between PMT and the Company, the Company may be entitled to a termination fee in certain circumstances. The termination fee is equal to three times the sum of (a) the average annual base management fee, and (b) the average annual performance incentive fee earned by the Company, in each case during the 24-month period immediately preceding the date of termination. Following is a summary of the base management and performance incentive fees earned from PMT: Base management Performance incentive Expense Reimbursement 2020 Year ended December 31, 2019 (in thousands) 2018 $ 34,538 $ 29,303 $ 7,189 $ 34,538 $ 36,492 — $ 23,033 1,432 24,465 Under the Management Agreement, PMT reimburses the Company for its organizational and operating expenses, including third-party expenses, incurred on PMT’s behalf, it being understood that the Company and its affiliates shall allocate a portion of their personnel’s time to provide certain legal, tax and investor relations services for the direct benefit of PMT. With respect to the allocation of the Company’s and its affiliates’ personnel compensation, the Company was reimbursed $120,000 per fiscal quarter through June 30, 2020. PMT is also required to pay its pro rata portion of rent, telephone, utilities, office furniture, equipment, machinery and other office, internal and overhead expenses of the Company and its affiliates required for PMT’s and its subsidiaries’ operations. These expenses are allocated based on the ratio of PMT’s proportion of gross assets compared to all remaining gross assets managed by the Company as calculated at each fiscal quarter end. On June 30, 2020, the Management Agreement was amended and restated for a term of five years (the “2020 Management Agreement”). The terms of the 2020 Management Agreement are materially consistent with those of the prior management agreement, except that, effective July 1, 2020, PMT’s reimbursement of PCM’s and its affiliate’s compensation expenses was increased from $120,000 to $165,000 per fiscal quarter, such amount to be reviewed annually and not preclude reimbursement for any other services performed by the Company or its affiliates. The Company received reimbursements from PMT for expenses as follows: Reimbursement of: Common overhead incurred by the Company Compensation Expenses incurred on PMT's behalf, net Payments and settlements during the year (1) 2020 Year ended December 31, 2019 (in thousands) 2018 $ 5,172 570 22,583 $ 28,325 $ 378,162 $ 5,340 480 4,362 $ 10,182 $ 177,116 $ 4,640 480 1,113 $ 6,233 $ 71,943 (1) Payments and settlements include payments for the operating, investing and financing activities summarized in this note and netting settlements made pursuant to master netting agreements between the Company and PMT. Conditional Reimbursement of Underwriting Fees In connection with its initial public offering of common shares of beneficial interest on August 4, 2009 (“IPO”), PMT conditionally agreed to reimburse the Company up to $2.9 million for underwriting fees paid to the IPO underwriters by the Company on PMT’s behalf. In the event a termination fee is payable to the Company under the Management Agreement, and the Company has not received the full amount of the reimbursements and payments under the reimbursement agreement, such amount will be paid in full. On February 1, 2019, the term of the reimbursement F-23 agreement was extended to February 1, 2023. The Company received $211,000, $580,000 and $69,000 in reimbursement from PMT during the years ended December 31, 2020, 2019, and 2018, respectively. Investing Activities Master Repurchase Agreement On December 19, 2016, the Company, through PLS, entered into a master repurchase agreement with one of PMT’s wholly-owned subsidiaries, PennyMac Holdings, LLC (“PMH”) (the “PMH Repurchase Agreement”), pursuant to which PMH may borrow from the Company for the purpose of financing PMH’s participation certificates representing beneficial ownership in ESS under the Spread Acquisition Agreement. PLS then re-pledges such participation certificates to PNMAC GMSR ISSUER TRUST (the “Issuer Trust”) under a master repurchase agreement by and among PLS, the Issuer Trust and PennyMac, as guarantor (the “PC Repurchase Agreement”). The Issuer Trust was formed for the purpose of allowing PLS to finance MSRs and ESS relating to such MSRs (the “GNMA MSR Facility”). In connection with the GNMA MSR Facility, PLS pledges and/or sells to the Issuer Trust participation certificates representing beneficial interests in MSRs and ESS pursuant to the terms of the PC Repurchase Agreement. In return, the Issuer Trust (a) has issued to PLS, pursuant to the terms of an indenture, the Series 2016-MSRVF1 Variable Funding Note, dated December 19, 2016, known as the “PNMAC GMSR ISSUER TRUST MSR Collateralized Notes, Series 2016-MSRVF1” (the “VFN”), and (b) has issued and may, from time to time pursuant to the terms of any supplemental indenture, issue to institutional investors additional term notes (“Term Notes”), in each case secured on a pari passu basis by the participation certificates relating to the MSRs and ESS. The maximum principal balance of the VFN is $1,000,000,000. The principal amount paid by PLS for the participation certificates under the PMH Repurchase Agreement is based upon a percentage of the market value of the underlying ESS. Upon PMH’s repurchase of the participation certificates, PMH is required to repay PLS the principal amount relating thereto plus accrued interest (at a rate reflective of the current market and consistent with the weighted average note rate of the VFN and any outstanding Term Notes) to the date of such repurchase. PLS is then required to repay the Issuer Trust the corresponding amount under the PC Repurchase Agreement. The Company holds an investment in PMT in the form of 75,000 common shares of beneficial interest. Following is a summary of investing activities between the Company and PMT: Year ended December 31, 2019 2018 2020 Assets purchased from PennyMac Mortgage Investment Trust under agreements to resell: Activity during the year: Net repayments of assets purchased from PMT under agreement to resell Interest income Balance at end of year Common shares of beneficial interest of PennyMac Mortgage Investment Trust: Activity during the year: Dividends earned from PennyMac Mortgage Investment Trust Change in fair value of investment in common shares of PennyMac Mortgage Investment Trust Balance at end of year: Fair value Number of shares (in thousands) $ $ $ 23,513 $ 26,650 $ 3,325 $ 6,302 $ 80,862 $ 107,512 13,103 7,462 $ 114 $ 141 $ 140 $ $ (567) (453) $ 275 416 $ 192 332 1,105 $ 75 1,672 75 F-24 Financing Activities Spread Acquisition and MSR Servicing Agreements On December 19, 2016, the Company amended and restated a master spread acquisition and MSR servicing agreement with PMT (the “Spread Acquisition Agreement”), pursuant to which the Company may sell to PMT, from time to time, the right to receive participation certificates representing beneficial ownership in ESS arising from Ginnie Mae MSRs acquired by the Company, in which case the Company generally would be required to service or subservice the related mortgage loans for Ginnie Mae. The primary purpose of the amendment and restatement was to facilitate the continued financing of the ESS owned by PMT in connection with the parties’ participation in the GNMA MSR Facility. To the extent the Company refinances any of the mortgage loans relating to the ESS it has acquired, the Spread Acquisition Agreement also contains recapture provisions requiring that the Company transfer to PMT, at no cost, the ESS relating to a certain percentage of the unpaid principal balance of the newly originated mortgage loans. However, under the Spread Acquisition Agreement, in any month where the transferred ESS relating to newly originated Ginnie Mae mortgage loans is not equivalent to at least 90% of the product of the excess servicing fee rate and the unpaid principal balance of the refinanced mortgage loans, the Company is also required to transfer additional ESS or cash in the amount of such shortfall. Similarly, in any month where the transferred ESS relating to modified Ginnie Mae mortgage loans is not equivalent to at least 90% of the product of the excess servicing fee rate and the unpaid principal balance of the modified mortgage loans, the Spread Acquisition Agreement contains provisions that require the Company to transfer additional ESS or cash in the amount of such shortfall. To the extent the fair market value of the aggregate ESS to be transferred for the applicable month is less than $200,000, the Company may, at its option, pay cash to PMT in an amount equal to such fair market value in lieu of transferring such ESS. Following is a summary of financing activities between the Company and PMT: 2020 Year ended December 31, 2019 (in thousands) 2018 Excess servicing spread financing: Balance at beginning of year Issuance pursuant to recapture agreement Accrual of interest Repayment Change in fair value Balance at end of year $ 178,586 $ 216,110 $ 236,534 2,688 15,138 (46,750) 8,500 $ 131,750 $ 178,586 $ 216,110 2,093 8,418 (32,377) (24,970) 1,757 10,291 (40,316) (9,256) Recapture incurred pursuant to refinancings by the Company of mortgage loans subject to excess servicing spread financing included in Net gains on loans held for sale at fair value $ 2,241 $ 1,726 $ 2,584 F-25 Receivable from and Payable to PMT Amounts due from and payable to PMT are summarized below: Receivable from PMT: Allocated expenses and expenses incurred on PMT's behalf Fulfillment fees Correspondent production fees Management fees Servicing fees Interest on assets purchased under agreements to resell Conditional reimbursement Payable to PMT: Amounts advanced by PMT to fund its servicing advances Mortgage servicing rights recapture payable Other December 31, December 31, 2020 2019 (in thousands) $ $ $ $ 38,132 $ 20,873 13,065 8,686 6,213 26 10 87,005 $ 132,154 $ 296 7,856 140,306 $ 3,724 18,285 10,606 10,579 4,659 85 221 48,159 70,520 149 2,611 73,280 Exchanged Private National Mortgage Acceptance Company, LLC Unitholders The Company has a tax receivable agreement with certain former owners of PennyMac that provides for the payment from time to time by the Company to PennyMac’s exchanged unitholders of an amount equal to 85% of the amount of the net tax benefits, if any, that the Company is deemed to realize as a result of (i) increases in tax basis of PennyMac’s assets resulting from exchanges of ownership interests in PennyMac and (ii) certain other tax benefits related to entering into the tax receivable agreement, including tax benefits attributable to payments under the tax receivable agreement. The Reorganization eliminated the potential for unitholders to exchange any additional units subject to this tax receivable agreement. However, the Company continues to be subject to the agreement and will be required to make payments, to the extent any of the tax benefits specified above are deemed to be realized, under the tax receivable agreement to those certain prior owners of PennyMac who effected exchanges of ownership interests in PennyMac for the Company’s common stock before the closing of the Reorganization in November 2018. Following is a summary of activity in Payable to exchanged Private National Mortgage Acceptance Company, LLC unitholders under tax receivable agreement: 2020 Year ended December 31, 2019 (in thousands) 2018 Activity during the year: Liability resulting from unit exchanges Payments under tax receivable agreement Repricing of liability Balance at end of year Donor Advised Fund 3,652 $ — $ — $ 10,713 $ $ (379) $ (1,126) (280) $ $ 35,165 $ 46,158 $ 46,537 — $ — $ During the year ended December 31, 2020, the Company contributed $2.3 million to a donor advised fund for the purpose of making charitable contributions. F-26 Note 5—Loan Sales and Servicing Activities The Company originates or purchases and sells mortgage loans in the secondary mortgage market without recourse for credit losses. However, the Company maintains continuing involvement with the loans in the form of servicing arrangements and the liability under representations and warranties it makes to purchasers and insurers of the loans. The following table summarizes cash flows between the Company and transferees as a result of the sale of loans in transactions where the Company maintains continuing involvement as servicer with the loans as servicer: 2020 Year ended December 31, 2019 (in thousands) 2018 Cash flows: Sales proceeds Servicing fees received (1) Net servicing advances (1) Net of guarantee fees paid to the Agencies $ 102,840,312 $ 61,214,102 $ 44,557,560 488,483 $ 28,557 $ 678,142 $ 235,240 $ 587,919 $ 36,277 $ The following table summarizes unpaid principal balance (the “UPB”) of the loans sold by the Company in which it maintains continuing involvement: Unpaid principal balance of loans outstanding Delinquencies (1): 30-89 days 90 days or more: Not in foreclosure In foreclosure Foreclosed Bankruptcy December 31, 2020 2019 (in thousands) $ 199,655,361 $ 168,842,011 $ 6,041,366 $ 7,947,560 $ 17,799,621 $ 581,683 $ $ 10,893 $ $ 1,230,696 $ $ 3,237,563 888,136 15,387 1,343,816 (1) At December 31, 2020, includes loans subject to forbearance agreements under the CARES Act with UPB totaling $2.6 billion in the 30-89 days delinquent category and $12.2 billion in the 90 or more days delinquent not in foreclosure category. F-27 The following tables summarize the UPB of the Company’s loan servicing portfolio: Investor: Non-affiliated entities: Originated Purchased PennyMac Mortgage Investment Trust Loans held for sale Delinquent loans (1): 30 days 60 days 90 days or more: Not in foreclosure In foreclosure Foreclosed Bankruptcy Delinquent loans in COVID-19 pandemic-related forbearance: 30 days 60 days 90 days or more not in foreclosure Custodial funds managed by the Company (2) Servicing rights owned December 31, 2020 Contract servicing and subservicing (in thousands) Total loans serviced $ 199,655,361 $ 41,612,940 241,268,301 — 11,063,938 — $ 199,655,361 41,612,940 — 241,268,301 — 174,418,591 174,418,591 11,063,938 — $ 252,332,239 $ 174,418,591 $ 426,750,830 $ 5,217,949 $ 2,393,267 901,965 $ 348,416 6,119,914 2,741,683 21,781,226 751,586 12,938 $ 30,156,966 $ 1,698,418 $ $ 4,473,217 33,312 37,131 26,254,443 784,898 50,069 5,794,041 $ 35,951,007 1,851,597 153,179 $ $ 1,745,257 $ 1,479,753 14,904,052 $ 18,129,062 $ $ 10,660,517 $ 334,498 $ 2,079,755 259,019 1,738,772 18,594,557 3,690,505 4,284,022 $ 22,413,084 6,086,725 $ 16,747,242 (1) Includes delinquent loans in COVID-19 pandemic-related forbearance plans that were requested by borrowers seeking payment relief in accordance with the CARES Act. (2) Custodial funds are cash accounts holding funds on behalf of borrowers and investors relating to loans serviced under servicing agreements and are not recorded on the Company’s consolidated balance sheets. The Company earns placement fees on certain of the custodial funds it manages on behalf of the loans’ investors. Placement fees are included in Interest income in the Company’s consolidated statements of income. F-28 Investor: Non-affiliated entities: Originated Purchased PennyMac Mortgage Investment Trust Loans held for sale Delinquent loans: 30 days 60 days 90 days or more: Not in foreclosure In foreclosure Foreclosed Bankruptcy Custodial funds managed by the Company (1) Servicing rights owned December 31, 2019 Contract servicing and subservicing (in thousands) Total loans serviced $ 168,842,011 $ 59,703,547 228,545,558 — 4,724,006 — $ 168,842,011 59,703,547 — 228,545,558 — 135,414,668 135,414,668 4,724,006 — $ 233,269,564 $ 135,414,668 $ 368,684,232 $ 7,987,132 $ 2,490,797 857,660 $ 172,263 8,844,792 2,663,060 4,070,482 1,113,806 18,315 $ 15,680,532 $ 1,898,367 $ $ 6,412,291 $ $ 274,592 68,331 89,421 4,345,074 1,182,137 107,736 1,462,267 $ 17,142,799 2,035,185 8,942,275 136,818 $ 2,529,984 $ (1) Custodial funds are cash accounts holding funds on behalf of borrowers and investors relating to loans serviced under servicing agreements and are not recorded on the Company’s consolidated balance sheets. The Company earns placement fees on certain of the custodial funds it manages on behalf of the loans’ investors. Placement fees are included in Interest income in the Company’s consolidated statements of income. Following is a summary of the geographical distribution of loans included in the Company’s servicing portfolio for the top five and all other states as measured by UPB: State California Florida Texas Virginia Maryland All other states Note 6—Fair Value December 31, 2020 December 31, 2019 (in thousands) $ 60,591,363 $ 57,311,867 28,940,696 27,909,821 22,115,619 16,829,320 215,576,909 $ 426,750,830 $ 368,684,232 35,360,190 34,591,419 26,209,701 19,974,809 250,023,348 Most of the Company’s assets and certain of its liabilities are measured at or based on their fair values. The application of fair value may be on a recurring or nonrecurring basis depending on the accounting principles applicable to the specific asset or liability and whether the Company has elected to carry the item at its fair value as discussed in the following paragraphs. F-29 Fair Value Accounting Elections The Company identified all of its MSRs, MSLs and all of its non-cash financial assets other than Assets purchased from PennyMac Mortgage Investment Trust under agreements to resell pledged to creditors, to be accounted for at fair value so changes in fair value will be reflected in income as they occur and more timely reflect the results of the Company’s performance. The Company has also identified its ESS financing to be accounted for at fair value as a means of hedging the related MSRs’ fair value risk. Assets and Liabilities Measured at Fair Value on a Recurring Basis Following is a summary of assets and liabilities that are measured at fair value on a recurring basis: Level 1 Level 2 Level 3 Total December 31, 2020 Assets: Short-term investments Loans held for sale at fair value Derivative assets: $ Interest rate lock commitments Forward purchase contracts Forward sales contracts MBS put options Swaptions Put options on interest rate futures purchase contracts Call options on interest rate futures purchase contracts Total derivative assets before netting Netting Total derivative assets Mortgage servicing rights at fair value Investment in PennyMac Mortgage Investment Trust $ (in thousands) — $ 15,217 $ — 6,941,231 4,675,169 — $ 15,217 11,616,400 679,961 — 133,267 — 1,451 — 14,302 — 11,939 — 5,520 5,520 1,391 1,391 847,831 6,911 (136,593) — 711,238 6,911 2,581,174 — 1,105 1,105 23,233 $ 7,102,190 $ 7,936,304 $ 14,925,134 679,961 — — — — — — 679,961 — 679,961 2,581,174 — — 133,267 1,451 14,302 11,939 — — 160,959 — 160,959 — — Liabilities: Excess servicing spread financing payable to PennyMac Mortgage Investment Trust at fair value Derivative liabilities: Interest rate lock commitments Forward purchase contracts Forward sales contracts Total derivative liabilities before netting Netting Total derivative liabilities Mortgage servicing liabilities at fair value $ — $ — $ 131,750 $ 131,750 — — — — — — — — $ — 1,276 251,149 252,425 — 252,425 — 252,425 $ 2,935 — — 2,935 — 2,935 45,324 180,009 $ 2,935 1,276 251,149 255,360 (212,722) 42,638 45,324 219,712 $ F-30 Level 1 Level 2 Level 3 Total December 31, 2019 (in thousands) — $ 74,611 $ — 4,529,075 — $ 74,611 4,912,953 383,878 138,511 — 8,187 — 12,364 — 17,097 — 3,415 — 2,409 — 3,945 3,945 1,469 1,469 187,397 5,414 (27,711) — 159,686 5,414 2,926,790 — 1,672 1,672 81,697 $ 4,564,360 $ 3,457,366 $ 8,075,712 138,511 8,187 — — — — — — 146,698 — 146,698 2,926,790 — — — 12,364 17,097 3,415 2,409 — — 35,285 — 35,285 — — — $ — $ 178,586 $ 178,586 — — — — — — — — $ — 19,040 18,045 37,085 — 37,085 — 37,085 $ 1,861 — — 1,861 — 1,861 29,140 209,587 $ 1,861 19,040 18,045 38,946 (16,616) 22,330 29,140 230,056 Assets: Short-term investments Loans held for sale at fair value Derivative assets: $ Interest rate lock commitments Repurchase agreement derivatives Forward purchase contracts Forward sales contracts MBS put options Swaptions Put options on interest rate futures purchase contracts Call options on interest rate futures purchase contracts Total derivative assets before netting Netting Total derivative assets Mortgage servicing rights at fair value Investment in PennyMac Mortgage Investment Trust Liabilities: Excess servicing spread financing payable to PennyMac Mortgage Investment Trust at fair value Derivative liabilities: $ $ Interest rate lock commitments Forward purchase contracts Forward sales contracts Total derivative liabilities before netting Netting Total derivative liabilities Mortgage servicing liabilities at fair value $ F-31 As shown above, certain of the Company’s loans held for sale, IRLCs, repurchase agreement derivatives, MSRs, ESS and MSLs are measured using Level 3 fair value inputs. Following are roll forwards of assets and liabilities measured at fair value using “Level 3” fair value inputs at either the beginning or the end of the year presented for each of the three years ended December 31, 2020: Year ended December 31, 2020 Assets Loans held for sale rate lock Net interest Repurchase Mortgage servicing agreement commitments (1) derivatives rights (in thousands) Total Balance, December 31, 2019 Purchases and issuances, net Capitalization of interest and advances Sales and repayments Mortgage servicing rights resulting from loan sales Changes in fair value included in income arising from: Changes in instrument-specific credit risk Other factors Transfers from Level 3 to Level 2 Transfers to real estate acquired in settlement of loans Transfers of interest rate lock commitments to loans held for sale Balance, December 31, 2020 Changes in fair value recognized during the year relating to assets still held at December 31, 2020 $ $ 383,878 $ 9,672,322 119,037 (2,381,493) 136,650 $ 8,187 $ 2,926,790 $ 3,455,505 25,473 11,726,752 — 119,037 — (2,389,763) 2,028,957 — — — — (8,270) — — — 1,138,045 1,138,045 127,780 — 127,780 (3,246,282) — 1,254,235 1,254,235 — — — 83 (1,509,134) 83 (1,509,134) — 127,780 (254,816) (127,036) — (3,246,282) (73) — — — (73) — $ 4,675,169 $ (2,742,816) 677,026 $ — — (2,742,816) — $ 2,581,174 $ 7,933,369 153,474 $ 677,026 $ — $ (1,509,134) $ (678,634) (1) For the purpose of this table, the IRLC asset and liability positions are shown net. Liabilities Balance, December 31, 2019 Issuance of excess servicing spread financing pursuant to a recapture agreement with PennyMac Mortgage Investment Trust Accrual of interest Repayments Mortgage servicing liabilities resulting from loan sales Changes in fair value included in income Balance, December 31, 2020 Changes in fair value recognized during the year relating to liabilities still outstanding at December 31, 2020 Year ended December 31, 2020 Excess servicing spread financing Mortgage servicing liabilities (in thousands) Total $ 178,586 $ 29,140 $ 207,726 2,093 8,418 (32,377) — (24,970) $ 131,750 $ 2,093 — 8,418 — (32,377) — 23,325 23,325 (32,111) (7,141) 45,324 $ 177,074 $ (24,970) $ (7,141) $ (32,111) F-32 Assets Loans held for sale Year ended December 31, 2019 Repurchase agreement Net interest rate lock commitments (1) derivatives (in thousands) Mortgage servicing rights Total Balance, December 31, 2018 Purchases and issuances, net Capitalization of interest and advances Sales and repayments Mortgage servicing rights resulting from loan sales Changes in fair value included in income arising from: Changes in instrument-specific credit risk Other factors Transfers from Level 3 to Level 2 Transfers to real estate acquired in settlement of loans Transfers of interest rate lock commitments to loans held for sale Balance, December 31, 2019 Changes in fair value recognized during the year relating to assets still held at December 31, 2019 $ $ $ 260,008 $ 5,163,730 72,302 (3,456,856) 49,338 $ 26,770 $ 2,820,612 $ 3,156,728 5,976,266 570,072 — 72,302 (3,488,849) — 15,019 — (31,993) 227,445 — — — — — 884,876 884,876 (6,332) — (6,332) (1,646,554) — 331,067 331,067 — — (1,609) (1,609) — — (1,006,143) (1,006,143) — (6,332) (676,685) (683,017) (1,646,554) (2,420) — — — (2,420) — 383,878 $ (813,827) 136,650 $ — (813,827) 8,187 $ 2,926,790 $ 3,455,505 — (5,755) $ 136,650 $ 165 $ (1,006,143) $ (875,083) (1) For the purpose of this table, the IRLC asset and liability positions are shown net. Liabilities Balance, December 31, 2018 Issuance of excess servicing spread financing pursuant to a recapture agreement with PennyMac Mortgage Investment Trust Accrual of interest Repayments Mortgage servicing liabilities resulting from loan sales Changes in fair value included in income Balance, December 31, 2019 Changes in fair value recognized during the year relating to liabilities still outstanding at December 31, 2019 Year ended December 31, 2019 Excess servicing spread financing Mortgage servicing liabilities (in thousands) Total $ 216,110 $ 8,681 $ 224,791 1,757 10,291 (40,316) — (9,256) $ 178,586 $ — 1,757 — 10,291 — (40,316) 37,988 37,988 (26,785) (17,529) 29,140 $ 207,726 $ (9,256) $ (17,529) $ (26,785) F-33 Assets Loans held for sale Year ended December 31, 2018 Net interest rate lock Repurchase Mortgage servicing rights agreement commitments (1) derivatives Total $ 782,211 $ 58,272 $ 10,656 $ 638,010 $ 1,489,149 (in thousands) Balance, December 31, 2017 Reclassification of MSRs previously accounted for under the amortization method pursuant to adoption of the fair value method of accounting Purchases and issuances, net Sales and repayments Mortgage servicing rights resulting from loan sales Changes in fair value included in income arising from: Changes in instrument-specific credit risk Other factors Transfers from Level 3 to Level 2 Transfers to real estate acquired in settlement of loans Transfers of interest rate lock commitments to loans held for sale Balance, December 31, 2018 Changes in fair value recognized during the year relating to assets still held at December 31, 2018 — 782,211 2,972,042 (1,360,667) — 58,272 195,974 — — 10,656 49,725 (31,907) 1,482,426 2,120,436 237,803 — 1,482,426 2,971,575 3,455,544 (1,392,574) — — — 591,757 591,757 158 — 158 (2,128,551) — 1,285 1,285 — — (1,704) (1,704) — — (129,384) (129,384) — 158 (129,803) (129,645) (2,128,551) (5,185) — — — (5,185) — $ 260,008 $ (206,193) (206,193) 49,338 $ 26,770 $ 2,820,612 $ 3,156,728 — — $ (263) $ 49,338 $ — $ (129,384) $ (80,309) (1) For the purpose of this table, the IRLC asset and liability positions are shown net. Liabilities Balance, December 31, 2017 Issuance of excess servicing spread financing pursuant to a recapture agreement with PennyMac Mortgage Investment Trust Accrual of interest Repayments Mortgage servicing liabilities resulting from loan sales Changes in fair value included in income Balance, December 31, 2018 Changes in fair value recognized during the year relating to liabilities still outstanding at December 31, 2018 Year ended December 31, 2018 Excess servicing spread financing Mortgage servicing liabilities (in thousands) Total $ 236,534 $ 14,120 $ 250,654 2,688 15,138 (46,750) — 8,500 $ 216,110 $ — — — 7,601 (13,040) 2,688 15,138 (46,750) 7,601 (4,540) 8,681 $ 224,791 $ 8,500 $ (13,040) $ (4,540) The Company had transfers among the fair value levels arising from transfers of IRLCs to loans held for sale at fair value upon purchase or funding of the respective loans and from the return to salability in the active secondary market of certain loans held for sale. F-34 Assets and Liabilities Measured at Fair Value under the Fair Value Option Net changes in fair values included in income for assets and liabilities carried at fair value as a result of the Company’s election of the fair value option by income statement line item are summarized below: Net gains on loans held for sale at fair value 2020 Net loan servicing fees Year ended December 31, Net gains on loans held for sale at fair value 2019 Net loan servicing fees (in thousands) Total Net gains on loans held for sale at fair value Total 2018 Net loan servicing fees Total Assets: Loans held for sale Mortgage servicing rights $ 2,899,314 $ — $ 2,899,314 $ 811,895 $ — $ 811,895 $ 188,611 $ — $ 188,611 — $ 2,899,314 $ (1,509,134) (1,509,134) $ 1,390,180 $ (1,509,134) — (1,006,143) (1,006,143) — (129,384) 811,895 $ (1,006,143) $ (194,248) $ 188,611 $ (129,384) $ (129,384) 59,227 Liabilities: Excess servicing spread financing payable to PennyMac Mortgage Investment Trust Mortgage servicing liabilities $ $ — $ 24,970 $ 24,970 $ — $ 9,256 $ 9,256 $ — $ (8,500) $ (8,500) — — $ 7,141 32,111 $ 7,141 32,111 $ — — $ 17,529 26,785 $ 17,529 26,785 $ — — $ 13,040 4,540 $ 13,040 4,540 Following are the fair value and related principal amounts due upon maturity of assets accounted for under the fair value option: Loans held for sale Current through 89 days delinquent 90 days or more delinquent: Not in foreclosure In foreclosure December 31, 2020 Principal amount due upon maturity Fair value Difference Fair value (in thousands) December 31, 2019 Principal amount due upon maturity Difference $ 11,304,308 $ 10,743,814 $ 560,494 $ 4,628,333 $ 4,431,854 $ 196,479 275,419 36,673 (5,308) (2,224) $ 11,616,400 $ 11,063,938 $ 552,462 $ 4,912,953 $ 4,724,006 $ 188,947 241,958 50,194 236,650 47,970 280,595 39,529 (5,176) (2,856) Assets Measured at Fair Value on a Nonrecurring Basis Following is a summary of assets that are measured at fair value on a nonrecurring basis: Real estate acquired in settlement of loans Level 1 Level 2 Level 3 Total December 31, 2020 December 31, 2019 $ $ — $ — $ — — $ $ 1,450 $ 9,850 $ 1,450 9,850 (in thousands) F-35 The following table summarizes the total net losses on assets measured at fair values on a nonrecurring basis: 2020 Year ended December 31, 2019 (in thousands) 2018 Real estate acquired in settlement of loans $ (814) $ (1,913) $ (75) Fair Value of Financial Instruments Carried at Amortized Cost The Company’s Assets purchased from PennyMac Mortgage Investment Trust under agreements to resell, Assets sold under agreements to repurchase, Mortgage loan participation purchase and sale agreements, Obligations under capital lease, Notes payable secured by mortgage servicing assets and Unsecured senior notes are carried at amortized cost. These assets and liabilities are classified as “Level 3” fair value items due to the Company’s reliance on unobservable inputs to estimate their fair values. The Company has concluded that the fair values of these assets and liabilities other than the Notes payable secured by mortgage servicing assets and the Unsecured senior notes approximate their carrying values due to their short terms and/or variable interest rates. The Company estimates the fair value of the the Notes payable secured by mortgage servicing assets and the Unsecured senior notes based on non-affiliate broker indications of fair value. The fair value and carrying value of these notes are summarized below: Notes payable secured by mortgage servicing assets Unsecured senior notes Valuation Governance December 31, 2020 December 31, 2019 Fair value Carrying value Fair value Carrying value (in thousands) $ $ 1,268,304 $ 685,750 $ 1,295,840 $ 645,820 $ 1,303,047 $ — $ 1,294,070 — Most of the Company’s financial assets, and all of its MSRs, ESS, derivative liabilities and MSLs, are carried at fair value with changes in fair value recognized in current period income. Certain of the Company’s financial assets, derivative liabilities and all of its MSRs, ESS, and MSLs are “Level 3” fair value assets and liabilities which require use of unobservable inputs that are significant to the estimation of the items’ fair values. Unobservable inputs reflect the Company’s own judgments about the factors that market participants use in pricing an asset or liability, and are based on the best information available under the circumstances. Due to the difficulty in estimating the fair values of “Level 3” fair value assets and liabilities, the Company has assigned the responsibility for estimating the fair value of these items to specialized staff and subjects the valuation process to significant senior management oversight. The Company’s Financial Analysis and Valuation group (the “FAV group”) is the Company’s specialized staff responsible for estimating the fair values of “Level 3” fair value assets and liabilities other than IRLCs. F-36 With respect to the non-IRLC “Level 3” valuations, the FAV group reports to the Company’s valuation committee, which oversees the valuations. The FAV group monitors the models used for valuation of the Company’s “Level 3” fair value assets and liabilities, including the models’ performance versus actual results, and reports those results to the Company’s valuation committee. The Company’s valuation committee includes the Company’s chief financial, investment and risk officers as well as other senior members of the Company’s finance, capital markets and risk management staffs. The FAV group is responsible for reporting to the Company’s valuation committee on the changes in the valuation of the non-IRLC “Level 3” fair value assets and liabilities, including major factors affecting the valuation and any changes in model methods and inputs. To assess the reasonableness of its valuations, the FAV group presents an analysis of the effect on the valuation of changes to the significant inputs to the models. The Company has assigned responsibility for developing the fair values of IRLCs to its Capital Markets Risk Management staff. The fair values developed by the Capital Markets Risk Management staff are reviewed by the Company’s Capital Markets Operations group. Valuation Techniques and Inputs Following is a description of the techniques and inputs used in estimating the fair values of “Level 2” and “Level 3” fair value assets and liabilities: Loans Held for Sale Most of the Company’s loans held for sale at fair value are saleable into active markets and are therefore categorized as “Level 2” fair value assets. The fair values of “Level 2” fair value loans are determined using their contracted selling price or quoted market price or market price equivalent. Certain of the Company’s loans held for sale are not saleable into active markets and are therefore categorized as “Level 3” fair value assets. Loans held for sale categorized as “Level 3” fair value assets include: • Government guaranteed or insured loans purchased by the Company from Ginnie Mae guaranteed pools in its loan servicing portfolio. The Company’s right to purchase government guaranteed or insured loans arises as the result of the loan being at least three months delinquent on the date of repurchase by the Company and provides an alternative to the Company’s obligation to continue advancing principal and interest at the coupon rate of the related Ginnie Mae security. Such repurchased loans may be resold to investors and thereafter may be repurchased to the extent they become eligible for resale into a new Ginnie Mae guaranteed security. Such eligibility occurs when the repurchased loans become current either through the borrower’s reperformance or through completion of a modification of the loan’s terms or after six months of timely payments following the completion of certain types of payment deferral programs. • Loans that are not saleable into active markets due to identification of a defect by the Company or to the repurchase by the Company of a loan with an identified defect. • Home equity lines of credit held for sale to PMT. At present, an active market with observable inputs that are significant to the estimation of fair value of home equity lines of credit does not exist. The Company uses a discounted cash flow model to estimate the fair value of its “Level 3” fair value loans held for sale. The significant unobservable inputs used in the fair value measurement of the Company’s “Level 3” fair value loans held for sale are discount rates, home price projections, voluntary prepayment/resale and total prepayment speeds. Significant changes in any of those inputs in isolation could result in a significant change to the loans’ fair value measurement. Increases in home price projections are generally accompanied by an increase in voluntary prepayment speeds. F-37 Following is a quantitative summary of key “Level 3” fair value inputs used in the valuation of loans held for sale at fair value: Fair value (in thousands) Key inputs (1): Discount rate: Range Weighted average Twelve-month projected housing price index change: Range Weighted average Voluntary prepayment/resale speed (2): Range Weighted average Total prepayment speed (3): Range Weighted average December 31, 2020 December 31, 2019 $ 4,675,169 383,878 $ 2.8% – 9.2% 2.8% 3.0% – 9.2% 3.0% 2.7% – 3.5% 3.0% 2.6% – 3.2% 2.8% 0.4% – 31.3% 21.9% 0.4% – 21.4% 18.2% 0.5% – 42.9% 29.2% 0.5% – 39.2% 36.2% (1) Weighted average inputs are based on fair value of the “Level 3” loans. (2) Voluntary prepayment/resale speed is measured using Life Voluntary Conditional Prepayment Rate (“CPR”). (3) Total prepayment speed is measured using Life Total CPR. Changes in fair value relating to loans held for sale are the result of changes in the loan’s instrument specific credit risk as indicated by successful modifications of the loan’s terms or changes in the respective loan’s delinquency status and performance history at year end from the later of the beginning of the year or acquisition date. Changes in fair value of loans held for sale are included in Net gains on loans held for sale at fair value in the Company’s consolidated statements of income. Derivative Financial Instruments Interest Rate Lock Commitments IRLCs are categorized as a “Level 3” fair value asset or liability. The Company estimates the fair value of IRLCs based on quoted Agency MBS prices, its estimate of the fair value of the MSRs it expects to receive in the sale of the loans and the probability that the loans will fund or be purchased (the “pull-through rate”). The significant unobservable inputs used in the fair value measurement of the Company’s IRLCs are the pull- through rate and the MSR component of the Company’s estimate of the fair value of the mortgage loans it has committed to purchase. Significant changes in the pull-through rate or the MSR component of the IRLCs, in isolation, could result in significant changes in the IRLCs’ fair value measurement. The financial effects of changes in these inputs are generally inversely correlated as increasing interest rates have a positive effect on the MSR component of IRLC fair value, but increase the pull-through rate for the loan principal and interest payment cash flow component, which has decreased in fair value. Changes in fair value of IRLCs are included in Net gains on loans acquired for sale at fair value in the consolidated statements of income. F-38 Following is a quantitative summary of key unobservable inputs used in the valuation of IRLCs: Fair value (in thousands) (1) Key inputs (2): Pull-through rate: Range Weighted average Mortgage servicing rights value expressed as: Servicing fee multiple: Range Weighted average Percentage of loan commitment amount Range Weighted average December 31, 2020 December 31, 2019 $ 136,650 677,026 $ 10.1% – 100% 82.7% 12.2% – 100% 86.5% 0.7 – 5.3 3.6 1.4 – 5.7 4.2 0.1% – 2.6% 1.2% 0.3% – 2.8% 1.6% (1) For purposes of this table, the IRLC assets and liability positions are shown net. (2) Weighted average inputs are based on the committed amounts. Hedging Derivatives Fair value of hedging derivative financial instruments that are actively traded on exchanges are categorized by the Company as “Level 1” fair value assets and liabilities. Fair value of hedging derivative financial instruments based on observable MBS prices or interest rate volatilities in the MBS market are categorized as “Level 2” fair value assets and liabilities. Changes in the fair value of hedging derivatives are included in Net gains on loans acquired for sale at fair value, or Net loan servicing fees – Hedging results, as applicable, in the consolidated statements of income. Repurchase Agreement Derivatives Through August 21, 2019, the Company had a master repurchase agreement that included incentives for financing loans approved for satisfying certain consumer relief characteristics. These incentives are classified for financial reporting purposes as embedded derivatives and are separated for reporting purposes from the master repurchase agreement. The Company classifies repurchase agreement derivatives as “Level 3” fair value assets. The significant unobservable inputs into the valuation of repurchase agreement derivative assets are the discount rate and the Company’s expected approval rate of the loans financed under the master repurchase agreement. The resulting ratio included in the Company’s fair value estimate was 99.0% at December 31, 2019. Mortgage Servicing Rights MSRs are categorized as “Level 3” fair value assets. The Company uses a discounted cash flow approach to estimate the fair value of MSRs. The key inputs used in the estimation of the fair value of MSRs include the applicable pricing spread (discount rate), prepayment speed of the underlying mortgage loans, and annual per-loan cost to service loans, all of which are unobservable. Significant changes to any of those inputs in isolation could result in a significant change in the MSR fair value measurement. Changes in these key inputs are not necessarily directly related. Recognized changes in the fair value of MSRs are included in Net loan servicing fees—Change in fair value of mortgage servicing rights and mortgage servicing liabilities in the consolidated statements of income. F-39 Following are the key inputs, used in determining the fair value of MSRs at the time of initial recognition, excluding MSR purchases: MSR and pool characteristics: Amount recognized Unpaid principal balance of underlying mortgage loans Weighted average servicing fee rate (in basis points) $1,138,045 $96,571,835 35 $884,876 $56,038,354 41 $591,757 $42,008,585 36 Year ended December 31, 2020 2018 2019 (Amount recognized and unpaid principal balance of underlying mortgage loans amounts in thousands) Key inputs (1): Pricing spread (2): Range Weighted average Annual total prepayment speed (3): Range Weighted average Equivalent average life (in years): Range Weighted average Annual per-loan cost of servicing: Range Weighted average 6.8% – 18.1% 9.4% 5.5% – 16.2% 8.5% 5.8% – 16.4% 9.9% 7.2% – 49.8% 11.9% 7.7% – 32.8% 13.5% 3.9% – 61.8% 10.8% 1.5 – 9.1 6.7 2.6 – 8.2 6.2 $77 – $117 $102 $78 – $100 $97 0.5 – 11.6 7.3 $78 – $99 $91 (1) Weighted average inputs are based on UPB of the underlying mortgage loans. (2) Pricing spread represents a margin that is applied to a reference interest rate’s forward rate curve to develop periodic discount rates. The Company applies a pricing spread to the United States Dollar London Interbank Offered Rate (“LIBOR”)/swap curve for purposes of discounting cash flows relating to MSRs. (3) Annual total prepayment speed is measured using Life Total CPR. Equivalent average life is provided for informational purposes. F-40 Following is a quantitative summary of key inputs used in the valuation of the Company’s MSRs and the effect on the fair value from adverse changes in those inputs: Fair value Pool characteristics: Unpaid principal balance of underlying loans Weighted average note interest rate Weighted average servicing fee rate (in basis points) Key inputs (1): Pricing spread (2): Range Weighted average Effect on fair value of: 5% adverse change 10% adverse change 20% adverse change Annual total prepayment speed (3): Range Weighted average Equivalent average life (in years): Range Weighted average Effect on fair value of: 5% adverse change 10% adverse change 20% adverse change Annual per-loan cost of servicing: Range Weighted average Effect on fair value of: 5% adverse change 10% adverse change 20% adverse change December 31, 2020 December 31, 2019 (Fair value, unpaid principal balance of underlying loans and effect on fair value amounts in thousands) $ 2,581,174 $ 2,926,790 $ 238,410,809 3.6% 35 $ 225,787,103 3.9% 35 8.0% – 17.6% 10.1% 6.8% – 15.8% 8.5% ($46,356) ($90,936) ($175,137) ($44,561) ($87,734) ($170,155) 10.1% – 32.9% 13.7% 9.3% – 40.9% 12.7% 2.3 – 7.7 6.0 ($66,536) ($130,253) ($249,843) $79 – $117 $107 ($25,482) ($50,964) ($101,929) 1.4 – 7.4 6.1 ($63,569) ($124,411) ($238,549) $77 – $100 $97 ($24,516) ($49,032) ($98,065) (1) Weighted average inputs are based on UPB of the underlying mortgage loans. (2) The Company applies a pricing spread to the United States Dollar LIBOR/swap curve for purposes of discounting cash flows relating to MSRs. (3) Annual total prepayment speed is measured using Life Total CPR. Equivalent average life is provided for informational purposes. F-41 The preceding sensitivity analyses are limited in that they were performed as of a particular date; only contemplate the movements in the indicated inputs; do not incorporate changes to other inputs; are subject to the accuracy of the models and inputs used; and do not incorporate other factors that would affect the Company’s overall financial performance in such events, including operational adjustments made by management to account for changing circumstances. For these reasons, the preceding analysis should not be viewed as earnings forecasts. Excess Servicing Spread Financing at Fair Value ESS is categorized as a “Level 3” fair value liability. Because the ESS is a claim to a portion of the cash flows from MSRs, the fair value measurement of the ESS is similar to that of MSRs. The Company uses the same discounted cash flow approach to measuring the ESS as it uses to measure MSRs except that certain inputs relating to the cost to service the mortgage loans underlying the MSRs and certain ancillary income are not included as these cash flows do not accrue to the holder of the ESS. The key inputs used in the estimation of ESS fair value include pricing spread (discount rate) and prepayment speed. Significant changes to either of those inputs in isolation could result in a significant change in the fair value of ESS. Changes in these key inputs are not necessarily directly related. ESS is generally subject to fair value increases when mortgage interest rates increase. Increasing mortgage interest rates normally discourage mortgage refinancing activity. Decreased refinancing activity increases the life of the mortgage loans underlying the ESS, thereby increasing its fair value. Changes in the fair value of ESS are included in Net loan servicing fees—Change in fair value of excess servicing spread payable to PennyMac Mortgage Investment Trust. Following are the key inputs used in determining the fair value of ESS financing: Fair value (in thousands) Pool characteristics: Unpaid principal balance of underlying loans (in thousands) Average servicing fee rate (in basis points) Average excess servicing spread (in basis points) Key inputs (1): Pricing spread (2): Range Weighted average Annual total prepayment speed (3): Range Weighted average Equivalent average life (in years): Range Weighted average December 31, December 31, 2020 2019 $ 131,750 $ 178,586 $ 15,833,050 $ 19,904,571 34 19 34 19 4.9% – 5.3% 3.0% – 3.3% 5.1% 3.1% 9.6% – 18.3% 8.7% – 16.2% 11.7% 11.0% 2.3 – 6.6 5.8 2.7 – 7.2 6.1 (1) Weighted average inputs are based on UPB of the loans. (2) The Company applies a pricing spread to the United States Dollar LIBOR/swap curve for purposes of discounting cash flows relating to ESS. (3) Annual total prepayment speed is measured using Life Total CPR. Equivalent average life is provided for informational purposes. F-42 Mortgage Servicing Liabilities MSLs are categorized as “Level 3” fair value liabilities. The Company uses a discounted cash flow approach to estimate the fair value of MSLs. This approach consists of projecting net servicing cash flows discounted at a rate that the Company believes market participants would use in their determinations of fair value. The key inputs used in the estimation of the fair value of MSLs include the applicable pricing spread (discount rate), the prepayment rates of the underlying mortgage loans, and the per-loan annual cost to service the respective mortgage loans. Changes in the fair value of MSLs are included in Net servicing fees—Change in fair value of mortgage servicing rights and mortgage servicing liabilities in the consolidated statements of income. Following are the key inputs used in determining the fair value of MSLs: Fair value (in thousands) Pool characteristics: Unpaid principal balance of underlying loans (in thousands) Servicing fee rate (in basis points) Key inputs: Pricing spread (1) Annual total prepayment speed (2) Equivalent average life (in years) Annual per-loan cost of servicing December 31, 2020 2019 $ 45,324 $ 29,140 $ 2,857,492 25 $ 2,758,454 25 7.6% 33.3% 3.2 305 $ 8.2% 29.2% 3.9 300 $ (1) The Company applies a pricing spread to the United States Dollar LIBOR/swap curve for purposes of discounting cash flows relating to MSLs. (2) Annual total prepayment speed is measured using Life Total CPR. Equivalent average life is provided for informational purposes. Note 7—Loans Held for Sale at Fair Value Loans held for sale at fair value include the following: Loan type Government-insured or guaranteed Conventional conforming Purchased from Ginnie Mae pools serviced by the Company Repurchased pursuant to representations and warranties Home equity lines of credit Fair value of loans pledged to secure: Assets sold under agreements to repurchase Mortgage loan participation purchase and sale agreements December 31, December 31, 2020 2019 (in thousands) $ 5,683,786 $ 4,222,010 307,065 374,121 9,244 513 $ 11,616,400 $ 4,912,953 1,257,445 4,661,378 13,791 — $ 10,912,178 $ 4,322,789 523,349 $ 11,457,678 $ 4,846,138 545,500 F-43  Note 8—Derivative Activities Derivative Notional Amounts and Fair Value of Derivatives The Company had the following derivative financial instruments recorded on its consolidated balance sheets: December 31, 2020 Fair value December 31, 2019 Fair value Instrument Notional amount (1) Derivative assets Derivative liabilities Notional amount (1) Derivative Derivative liabilities assets (in thousands) Not subject to master netting arrangements: Interest rate lock commitments Repurchase agreement derivatives Used for hedging purposes (2): Forward purchase contracts Forward sales contracts MBS put options Swaption purchase contracts Put options on interest rate futures purchase contracts Call options on interest rate futures purchase contracts Treasury futures purchase contracts Treasury futures sale contracts Interest rate swap futures purchase contracts Interest rate swap futures sale contracts Total derivatives before netting Netting Collateral placed with (received from) derivative counterparties, net 20,624,535 $ 679,961 $ — 2,935 — 7,122,316 $ 138,511 $ 31,689,543 50,438,967 12,025,000 3,375,000 133,267 1,451 14,302 11,939 1,276 251,149 — — 13,618,361 16,220,526 6,100,000 1,750,000 4,750,000 5,520 — 2,250,000 3,945 850,000 1,065,000 1,555,000 1,391 — — — — — 750,000 1,276,000 1,010,000 1,469 — — 4,801,700 — — 3,210,000 — 8,187 12,364 17,097 3,415 2,409 1,861 — 19,040 18,045 — — — — — — — 711,700 — 847,831 (136,593) $ 711,238 $ — 255,360 (212,722) 42,638 — — 187,397 (27,711) — 38,946 (16,616) $ 159,686 $ 22,330 $ 76,129 $ (11,095) (1) Notional amounts provide an indication of the volume of the Company’s derivative activity. (2) All of the derivatives used for hedging purposes are interest rate derivatives and are used as economic hedges. F-44 Derivative Balances and Netting of Financial Instruments The Company has elected to present net derivative asset and liability positions, and cash collateral obtained from (or posted to) its counterparties when subject to a master netting arrangement that is legally enforceable on all counterparties in the event of default. The derivatives that are not subject to a master netting arrangement are IRLCs and repurchase agreement derivatives. Offsetting of Derivative Assets Following are summaries of derivative assets and related netting amounts. Gross amount of recognized assets December 31, 2020 Gross amount Net amount offset in the of assets in the consolidated consolidated balance sheet balance sheet Gross amount of recognized assets December 31, 2019 Gross amount Net amount offset in the of assets in the consolidated consolidated balance sheet balance sheet Derivatives not subject to master netting arrangements: Interest rate lock commitments Repurchase agreement derivatives Derivatives subject to master netting arrangements: Forward purchase contracts Forward sale contracts MBS put options Swaption purchase contracts Put options on interest rate futures purchase contracts Call options on interest rate futures purchase contracts Netting (in thousands) $ 679,961 $ — 679,961 — $ 679,961 $ 138,511 $ — — 679,961 — 8,187 146,698 — $ 138,511 8,187 — 146,698 — 133,267 1,451 14,302 11,939 5,520 — — — — — 133,267 1,451 14,302 11,939 12,364 17,097 3,415 2,409 5,520 3,945 — — — — — 12,364 17,097 3,415 2,409 3,945 1,391 — 167,870 1,469 (27,711) 12,988 $ 847,831 $ (136,593) $ 711,238 $ 187,397 $ (27,711) $ 159,686 — (136,593) (136,593) 1,391 (136,593) 31,277 — (27,711) (27,711) 1,469 — 40,699 F-45 Derivative Assets, Financial Instruments, and Cash Collateral Held by Counterparty The following table summarizes by significant counterparty the amount of derivative asset positions after considering master netting arrangements and financial instruments or cash pledged that do not meet the accounting guidance qualifying for netting. December 31, 2020 Gross amount not offset in the consolidated balance sheet Financial Cash collateral Net amount of assets in the consolidated balance sheet instruments received December 31, 2019 Gross amount not offset in the consolidated balance sheet Financial Cash collateral Net amount of assets in the consolidated balance sheet instruments received Net amount (in thousands) Net amount Interest rate lock commitments JPMorgan Chase Bank, N.A. RJ O'Brien Morgan Stanley Bank, N.A. Citibank, N.A. Nomura Securities International, Inc. Deutsche Bank Goldman Sachs Mizuho Securities Others $ 679,961 $ 17,149 6,910 2,443 2,026 1,195 — — — 1,554 $ 711,238 $ — $ — — — — — — — — — — $ — $ 679,961 $ 138,511 $ 2,196 — 5,414 — — — — — 17,149 6,910 2,443 2,026 — — 9,138 — 2,548 — 1,597 — — 282 — $ 711,238 $ 159,686 $ 1,195 — — — 1,554 — $ — — — — — — — — — — $ — $ 138,511 2,196 — 5,414 — — — — — — — 9,138 — 2,548 — 1,597 — — 282 — $ 159,686 Offsetting of Derivative Liabilities and Financial Liabilities Following is a summary of net derivative liabilities and assets sold under agreements to repurchase and related netting amounts. Assets sold under agreements to repurchase do not qualify for netting. December 31, 2020 Net amount of liabilities in the consolidated balance sheet balance sheet Gross amount offset in the consolidated Gross amount of recognized liabilities December 31, 2019 Net amount of liabilities in the consolidated balance sheet balance sheet Gross amount offset in the consolidated Gross amount of recognized liabilities (in thousands) $ 2,935 $ — $ 2,935 $ 1,861 $ — $ 1,861 1,276 251,149 — — — (212,722) 252,425 (212,722) 255,360 (212,722) 1,276 251,149 (212,722) 39,703 42,638 19,040 18,045 — — — (16,616) 37,085 (16,616) 38,946 (16,616) 19,040 18,045 (16,616) 20,469 22,330 Derivatives not subject to master netting arrangements – Interest rate lock commitments Derivatives subject to a master netting arrangement: Forward purchase contracts Forward sale contracts Netting Total derivatives Assets sold under agreements to repurchase: Amount outstanding Unamortized debt issuance cost, net 9,663,995 (9,198) 9,654,797 — 4,141,680 — 9,663,995 4,141,680 — (627) — (627) — 4,141,053 — 9,654,797 4,141,053 $ 9,910,157 $ (212,722) $ 9,697,435 $ 4,179,999 $ (16,616) $ 4,163,383 (9,198) F-46 Derivative Liabilities, Financial Instruments, and Collateral Held by Counterparty The following table summarizes by significant counterparty the amount of derivative liabilities and assets sold under agreements to repurchase after considering master netting arrangements and financial instruments or cash pledged that do not qualify under the accounting guidance for netting. All assets sold under agreements to repurchase are secured by sufficient collateral or have fair value that exceeds the liability amount recorded on the consolidated balance sheets. Net amount of liabilities in the consolidated balance sheet December 31, 2020 Gross amounts not offset in the consolidated balance sheet Financial instruments Cash collateral pledged amount Net December 31, 2019 Gross amounts not offset in the consolidated balance sheet Financial instruments Cash collateral pledged amount Net Net amount of liabilities in the consolidated balance sheet (in thousands) $ — $ 2,935 $ Interest rate lock commitments Credit Suisse First Boston Mortgage Capital LLC 3,947,752 (3,943,149) JPMorgan Chase Bank, N.A. 2,752,279 (2,752,279) (626,550) Bank of America, N.A. (596,729) Barclays Capital (505,625) Citibank, N.A. (406,348) Royal Bank of Canada (336,545) BNP Paribas (331,546) Morgan Stanley Bank, N.A. Wells Fargo Bank, N.A. (165,224) Federal Home Loan Mortgage Corporation Mizuho Securities Daiwa Capital Others 634,523 596,729 505,625 406,348 337,823 331,546 169,085 — — — — $ 9,706,633 $ (9,663,995) $ 12,928 6,491 1,856 713 — $ 2,935 $ 1,861 $ — $ — $ 1,861 — — — — — — — — — 4,603 1,235,430 (1,235,430) (936,172) (374,190) — (653,170) (175,897) (183,880) (582,941) — 936,172 379,400 — 655,831 175,897 183,880 582,941 11,212 — 7,973 — — — 1,278 — 3,861 — — — — 5,210 — — — 2,661 — — — — — — — — 11,212 — — 12,928 — 6,491 — — 1,856 — — — 713 — $ 42,638 $ 4,164,010 $ (4,141,680) $ — — — 1,386 — — — — — — — 1,386 — $ 22,330 Following are the gains (losses) recognized by the Company on derivative financial instruments and the income statement line items where such gains and losses are included: Derivative activity Income statement line Year ended December 31, 2019 2020 2018 Interest rate lock commitments Repurchase agreement derivatives Hedged item: Interest rate lock commitments and loans held for sale Mortgage servicing rights Net gains on loans held for sale at fair value (1) Interest expense $ 540,376 $ 83 $ $ 87,312 $ (1,609) $ (8,934) (1,704) Net gains on loans held for sale at fair value Net loan servicing fees– Change in fair value of mortgage servicing rights and mortgage servicing liabilities $ 918,180 $ 395,497 $ (121,045) $ (650,898) $ (157,806) $ 81,522 (1) Represents net increase in fair value of IRLCs from the beginning to the end of the reporting period. Amounts recognized at the date of commitment and fair value changes recognized during the period until purchase of the underlying loans are shown in the rollforward of IRLCs for the period in Note 6 – Fair Value – Assets and Liabilities Measured at Fair Value on a Recurring Basis. F-47 Note 9—Mortgage Servicing Rights and Mortgage Servicing Liabilties Mortgage Servicing Rights Carried at Fair Value: The activity in MSRs carried at fair value is as follows: Balance at beginning of year Reclassification of mortgage servicing rights previously accounted for under the amortization method pursuant to adoption of the fair value method of accounting Balance after reclassification Additions: Resulting from loan sales Purchases Change in fair value due to: Changes in valuation inputs used in valuation model (1) Other changes in fair value (2) Total change in fair value Balance at end of year 2020 Year ended December 31, 2019 (in thousands) 2018 $ 2,926,790 $ 2,820,612 $ 638,010 — 2,926,790 — 2,820,612 1,482,426 2,120,436 1,138,045 25,473 1,163,518 884,876 227,445 1,112,321 591,757 237,803 829,560 (1,078,084) (431,050) (1,509,134) 174,458 (303,842) (129,384) $ 2,581,174 $ 2,926,790 $ 2,820,612 (550,666) (455,477) (1,006,143) Fair value of mortgage servicing rights pledged to secure Assets sold under agreements to repurchase and Notes payable secured by mortgage servicing assets December 31, 2020 2019 (in thousands) $ 2,577,964 $ 2,920,603 (1) Principally reflects changes in discount rate and prepayment speed and servicing cost inputs. (2) Represents changes due to realization of cash flows. Mortgage Servicing Liabilities Carried at Fair Value: The activity in MSLs carried at fair value is summarized below: 2020 Year ended December 31, 2019 (in thousands) 2018 Balance at beginning of year Mortgage servicing liabilities resulting from loan sales Changes in fair value due to: Changes in valuation inputs used in valuation model (1) Other changes in fair value (2) Total change in fair value Balance at end of year $ 29,140 $ 23,325 8,681 37,988 $ 14,120 7,601 31,757 (38,898) (7,141) 8,377 (25,906) (17,529) $ 45,324 $ 29,140 10,787 (23,827) (13,040) 8,681 $ (1) Principally reflects changes in expected borrower performance and servicer losses given default. (2) Represents changes due to realization of cash flows. F-48 Servicing fees relating to MSRs and MSLs are recorded in Net loan servicing fees—Loan servicing fees—From non-affiliates on the consolidated statements of income; late charges and other ancillary fees relating to MSRs and MSLs are recorded in Net loan servicing fees—Loan servicing fees—Other on the Company’s consolidated statements of income. Such amounts are summarized below: Contractual servicing fees Other fees: Late charges Other Note 10—Leases 2020 Year ended December 31, 2019 (in thousands) 2018 $ 814,646 $ 730,165 $ 585,101 36,339 25,543 876,528 $ 43,350 14,258 787,773 $ 27,940 6,276 619,317 $ Substantially all of the Company’s lease agreements are operating leases and relate to its office facilities. The Company’s operating lease agreements have remaining terms ranging from less than one year to ten years; some of these operating lease agreements include options to extend the term for up to five years. None of the Company’s operating lease agreements require the Company to make variable lease payments. Lease expense: Operating leases Short-term leases Sublease income Net lease expense included in Occupancy and equipment Other information: Payments for operating leases Operating lease right-of-use assets recognized: Upon adoption Accounting Standards Update 2016-02, Leases (Topic 842) New leases Period end weighted averages: Remaining lease term (in years) Discount rate $ $ $ $ $ Year ended December 31, 2019 2020 (dollars in thousands) 16,223 $ 1,153 — 17,376 $ 13,644 821 (94) 14,371 16,524 $ 16,167 — $ 14,128 14,128 $ 6.3 4.1% 58,713 24,535 83,248 7.1 4.3% Lease expense during the year ended December 31, 2018 was $12.3 million. F-49 The maturities of the Company’s operating lease liabilities are summarized below: Year ended December 31, 2021 2022 2023 2024 2025 Thereafter Total lease payments Less imputed interest Operating lease liability Note 11—Other Assets Other assets are summarized below: Operating leases (in thousands) 19,557 17,612 17,456 15,238 14,546 26,356 110,765 (16,572) 94,193 $ $ Deposits securing Assets sold under agreements to repurchase and Notes payable secured by mortgage servicing assets Margin deposits Capitalized software, net Furniture, fixture, equipment and building improvements, net Real estate acquired in settlement of loans Other December 31, 2020 December 31, 2019 (in thousands) $ $ 153,054 $ 116,881 81,434 32,217 12,158 296,425 692,169 $ — 84,118 63,130 30,480 20,326 135,503 333,557 Deposits pledged to secure Assets sold under agreements to repurchase and Notes payable secured by mortgage servicing assets Assets pledged to secure Obligation under capital lease: $ 153,054 $ — Capitalized software, net Furniture, fixture, equipment and building improvements, net 7,675 5,689 166,418 $ 12,192 20,406 32,598 $ Capitalized software is summarized below: Cost Less: Accumulated amortization December 31, 2020 2019 (in thousands) $ 111,156 $ 74,325 (11,195) $ 81,434 $ 63,130 (29,722) Software amortization expense totaled $16.6 million, $6.0 million and $3.4 million for the years ended December 31, 2020, 2019 and 2018, respectively. The Company recorded $13.1 million of impairment of capitalized software during the year ended December 31, 2020, which is included in Technology expense. No such impairment was recorded during the years ended December 31, 2019 and 2018. F-50 Furniture, fixtures, equipment and building improvements is summarized below: Furniture, fixtures, equipment and building improvements Less: Accumulated depreciation and amortization Depreciation and amortization expenses are summarized below: December 31, 2020 2019 (in thousands) $ 67,700 $ 57,012 (26,532) $ 32,217 $ 30,480 (35,483) 2020 Year ended December 31, 2019 (in thousands) 2018 Depreciation and amortization expenses included in Occupancy and equipment $ 8,934 $ 9,018 $ 9,500 Note 12—Borrowings The borrowing facilities described throughout this Note 12 contain various covenants, including financial covenants governing the Company’s net worth, debt-to-equity ratio, profitability and liquidity. Management believes that the Company was in compliance with these covenants as of December 31, 2020. Assets Sold Under Agreements to Repurchase The Company has multiple borrowing facilities in the form of asset sales under agreements to repurchase. These borrowing facilities are secured by loans held for sale at fair value or participation certificates backed by MSRs. Eligible loans and participation certificates backed by MSRs are sold at advance rates based on the fair value (as determined by the lender) of the assets sold. Interest is charged at a rate based on the lender’s overnight cost of funds rate or on LIBOR depending on the terms of the respective agreements. Loans and MSRs financed under these agreements may be re-pledged by the lenders. On April 1, 2020, the Company issued a series of variable funding notes, the Series 2020-SPIADVF1 Notes (“GMSR Servicing Advance Notes”), to be sold under agreement to repurchase pursuant to a Master Repurchase Agreement, dated as of April 1, 2020, with Credit Suisse First Boston Mortgage Capital LLC (“CSFB”), acting as administrative agent on behalf of Credit Suisse AG, Cayman Islands Branch (“CSCIB”), as buyer (the “GMSR Servicing Advances Repurchase Agreement”). The GMSR Servicing Advance Notes leverage the Company’s GNMA MSR Facility to support a separately defined servicing advance facility within the existing structure and provide the Company enhanced ability to finance its servicing advance obligations to Ginnie Mae and its security holders as necessary. Specifically, the GMSR Servicing Advances Repurchase Agreement provides the Company with financing secured by its servicing advances to pay, in accordance with the Ginnie Mae requirements, in the event borrowers are delinquent: (i) regularly scheduled monthly principal and interest to mortgage-backed securities holders; (ii) taxes, homeowner’s insurance, and other escrowed items; and (iii) other expenses related to servicing delinquent loans as specified by (A) state and federal laws and (B) government agencies, including the FHA, the VA, and the USDA. The borrowing capacity under the GMSR Servicing Advances Repurchase Agreement, shared with VFN financing capacity, is $600 million, all of which is committed and may be used to finance the servicing advances related to delinquent FHA, VA, and USDA loans, including delinquencies caused by forbearance in accordance with the CARES Act. F-51 Assets sold under agreements to repurchase are summarized below: Average balance of assets sold under agreements to repurchase Weighted average interest rate (1) Total interest expense (2) Maximum daily amount outstanding Carrying value: Unpaid principal balance Unamortized debt issuance costs Weighted average interest rate Available borrowing capacity (3): Committed Uncommitted 2020 Year ended December 31, 2019 (dollars in thousands) $ 3,348,928 $ 2,185,830 $ 1,626,729 2018 2.91 % $ 112,778 $ 22,463 $ 9,663,995 $ 4,141,680 $ 2,380,121 3.74 % 74,215 $ 3.87 % December 31, 2020 (dollars in thousands) 2019 $ 9,663,995 $ 4,141,680 (9,198) (627) $ 9,654,797 $ 4,141,053 1.90 % 3.29 % $ 372,803 2,163,202 $ 2,536,005 $ $ 125,810 782,510 908,320 $ 10,912,178 $ 4,322,789 80,862 $ $ 413,484 $ 2,490,267 153,054 $ 5,625 $ 107,512 $ $ 207,460 $ 2,902,721 $ — 5,000 $ Fair value of assets securing repurchase agreements: Loans held for sale Assets purchased from PennyMac Mortgage Investment Trust under agreements to resell Servicing advances (4) Mortgage servicing rights (4) Deposits (4) Margin deposits placed with counterparties (5) (1) Excludes the effect of amortization of net issuance costs totaling $15.3 million for the year ended December 31, 2020 and the effect of amortization of net debt issuance premiums of $7.5 million and $40.5 million for the years ended December 31, 2019 and 2018, respectively. (2) In 2017, PFSI entered into a master repurchase agreement that provided the Company with incentives to finance mortgage loans approved for satisfying certain consumer relief characteristics as provided in the agreement. The Company included $14.7 million and $48.1 million of such incentives as a reduction in Interest expense during the years ended December 31, 2019 and 2018, respectively. The master repurchase agreement expired on August 21, 2019. (3) The amount the Company is able to borrow under asset repurchase agreements is tied to the fair value of unencumbered assets eligible to secure those agreements and the Company’s ability to fund the agreements’ margin requirements relating to the assets financed. (4) Beneficial interests in the Ginnie Mae MSRs, servicing advances and deposits are pledged to the Issuer Trust and together serve as the collateral backing the VFN, GMSR Servicing Advance Notes and the 2018 Term Notes described in Notes payable secured by mortgage servicing assets. The VFN financing and the GMSR Servicing Advance Notes are included in Assets sold under agreements to repurchase and the 2018 Term Notes are included in Notes payable secured by mortgage servicing assets on the Company's consolidated balance sheets. (5) Margin deposits are included in Other assets on the Company’s consolidated balance sheets. F-52 Following is a summary of maturities of outstanding advances under repurchase agreements by maturity date: Remaining maturity at December 31, 2020 Unpaid principal balance Within 30 days Over 30 to 90 days Over 90 to 180 days Total assets sold under agreements to repurchase Weighted average maturity (in months) $ $ (dollars in thousands) 2,512,553 4,973,242 2,178,200 9,663,995 3.3 The amount at risk (the fair value of the assets pledged plus the related margin deposit, less the amount advanced by the counterparty and interest payable) relating to the Company’s assets sold under agreements to repurchase is summarized by counterparty below as of December 31, 2020: Counterparty Credit Suisse First Boston Mortgage Capital LLC (1) Credit Suisse First Boston Mortgage Capital LLC Bank of America, N.A. JP Morgan Chase Bank, N.A. JP Morgan Chase Bank, N.A. Barclays Bank PLC Royal Bank of Canada Citibank, N.A. Morgan Stanley Bank, N.A. BNP Paribas Wells Fargo Bank, N.A. Weighted average Amount at risk maturity of advances Facility maturity April 23, 2021 February 3, 2021 January 31, 2021 (in thousands) April 23, 2021 $ 1,484,391 April 23, 2021 484,937 $ March 11, 2021 334,772 $ June 4, 2021 September 30, 2022 136,523 $ 117,491 February 28, 2021 $ April 7, 2021 76,062 March 21, 2021 November 3, 2022 $ April 17, 2021 December 14, 2021 41,107 $ 35,370 March 17, 2021 $ August 3, 2021 27,808 March 17, 2021 November 2, 2022 $ July 30, 2021 26,136 March 13, 2021 $ October 6, 2022 13,474 March 19, 2021 $ (1) The calculation of the amount at risk includes the VFN and the 2018 Term Notes because beneficial interests in the Ginnie Mae MSRs and servicing advances are pledged to the Issuer Trust and together serve as the collateral backing the VFN and 2018 Term Notes described in Notes payable secured by mortgage servicing assets below. The VFN financing is included in Assets sold under agreements to repurchase and the 2018 Term Notes are included in Notes payable secured by mortgage servicing assets on the Company's consolidated balance sheets. The Company is subject to margin calls during the period the agreements are outstanding and therefore may be required to repay a portion of the borrowings before the respective agreements mature if the fair value (as determined by the applicable lender) of the assets securing those agreements decreases. Mortgage Loan Participation Purchase and Sale Agreements Certain of the borrowing facilities secured by mortgage loans held for sale are in the form of mortgage loan participation purchase and sale agreements. Participation certificates, each of which represents an undivided beneficial ownership interest in mortgage loans that have been pooled with Fannie Mae, Freddie Mac or Ginnie Mae, are sold to a lender pending the securitization of the mortgage loans and sale of the resulting securities which generally occurs within 30 days. A commitment to sell the securities resulting from the pending securitization between the Company and a non- affiliate is also assigned to the lender at the time a participation certificate is sold. The purchase price paid by the lender for each participation certificate is based on the trade price of the security, plus an amount of interest expected to accrue on the security to its anticipated delivery date, minus a present value adjustment, any related hedging costs and a holdback amount that is based on a percentage of the purchase price. The holdback amount is not required to be paid to the Company until the settlement of the security and its delivery to the lender. F-53 The mortgage loan participation and sale agreements are summarized below: 2020 Average balance Weighted average interest rate (1) Total interest expense Maximum daily amount outstanding Year ended December 31, 2019 (dollars in thousands) $ 244,203 2018 $ 248,539 $ 226,689 $ 1.88 % $ 8,874 $ 548,038 3.42 % $ 8,754 $ 722,611 4,933 $ 540,977 3.29 % (1) Excludes the effect of amortization of debt issuance costs totaling $662,000, $514,000 and $588,000 for the years ended December 31, 2020, 2019 and 2018, respectively. Carrying value: Unpaid principal balance Unamortized debt issuance costs Weighted average interest rate Fair value of loans pledged to secure mortgage loan participation purchase and sale agreements Obligations Under Capital Lease December 31, December 31, 2019 2020 (dollars in thousands) $ 521,477 — $ 497,948 — $ 521,477 $ 497,948 1.39 % 3.05 % $ 545,500 $ 523,349 The Company has a capital lease transaction secured by certain fixed assets and capitalized software. The capital lease matures on June 13, 2022 and bears interest at a spread over one-month LIBOR. Obligations under capital lease are summarized below: Average balance Weighted average interest rate Total interest expense Maximum daily amount outstanding $ $ $ 2020 16,224 Year ended December 31, 2019 (dollars in thousands) $ 4.07 % $ 693 $ 28,295 $ 2.62 % $ 425 $ 20,810 17,021 2018 13,498 3.96 % 536 20,971 December 31, 2020 December 31, 2019 (dollars in thousands) 11,864 $ 2.15 % 20,810 3.74 % 7,675 5,689 $ $ 12,192 20,406 Unpaid principal balance Weighted average interest rate Assets pledged to secure obligations under capital lease: Capitalized software Furniture, fixtures and equipment $ $ $ F-54 Notes Payable Secured by Mortgage Servicing Assets 2018 Term Notes The Company, through the Issuer Trust, issued the 2018-GTI Notes and 2018-GT2 Notes (the “2018 Term Notes”) to qualified institutional buyers under Rule 144A of the Securities Act of 1933, as amended (the “Securities Act”). The 2018 Term Notes rank pari passu with each other and with the VFN issued by the Issuer Trust to PLS and are secured by certain participation certificates relating to Ginnie Mae MSRs and ESS that are financed pursuant to the GNMA MSR Facility. The 2018 Term Notes are included in Notes payable secured by mortgage servicing assets. Following is a summary of the issued and outstanding 2018 Term Notes: Issuance Date Principal balance (in thousands) Stated interest rate (1) Maturity date (2) (Annual) February 28, 2018 (the "2018-GT1 Notes") August 10, 2018 (the "2018-GT2 Notes") $ $ 650,000 650,000 1,300,000 2.85% 2.65% 2/25/2023 8/25/2023 (1) Spread over one-month LIBOR. (2) The 2018 Term Notes indentures provide the Company with the option to extend the maturity of the 2018 Term Notes by two years after the stated maturity. MSR Note Payable On February 1, 2018, the Company issued a note payable that is secured by Freddie Mac MSRs. Interest is charged at a rate based on LIBOR plus the applicable contract margin. The facility expires on April 23, 2021. The maximum amount that the Company may borrow under the note payable is $600 million, less any amount outstanding under the agreement to repurchase pursuant to which the Company finances the VFN. The Company did not borrow under this note payable during the periods presented. Notes payable are summarized below: Average balance Weighted average interest rate (1) Total interest expense Maximum daily amount outstanding 2020 Year ended December 31, 2019 (dollars in thousands) $ 1,300,000 $ 1,300,000 $ 1,169,452 2018 3.42 % 46,222 $ 5.08 % 67,789 $ $ 71,697 $ 1,300,000 $ 1,300,000 $ 1,300,000 5.29 % (1) Excludes the effect of amortization of debt issuance costs totaling $1.8 million, $1.8 million and $9.8 million for the years ended December 31, 2020, 2019 and 2018, respectively. F-55 Carrying value: Unpaid principal balance Unamortized debt issuance costs Weighted average interest rate Assets pledged to secure notes payable (1): Servicing advances Mortgage servicing rights Deposits December 31, 2020 2019 (dollars in thousands) $ 1,300,000 $ 1,300,000 (5,930) $ 1,295,840 $ 1,294,070 (4,160) 2.93 % 4.46 % 413,484 $ 207,460 $ $ 2,421,326 $ 2,861,442 — $ 153,054 $ (1) Beneficial interests in the Ginnie Mae MSRs, servicing advances and deposits are pledged to the Issuer Trust and together serve as the collateral backing the VFN, GMSR Servicing Advance Notes and the 2018 Term Notes. The VFN financing and the GMSR Servicing Advance Notes are included in Assets sold under agreements to repurchase and the 2018 Term Notes are included in Notes payable secured by mortgage servicing assets on the Company's consolidated balance sheet. Unsecured Senior Notes On September 29, 2020, the Company issued $500 million in principal amount of 5.375% senior notes (the “Unsecured Notes”). On October 19, 2020, the Company issued an additional $150 million in principal amount under a supplemental indenture governing the Unsecured Notes. Interest on the Unsecured Notes is payable semi-annually on April 15 and October 15, beginning on April 15, 2021. The Unsecured Notes mature on October 15, 2025. Before October 15, 2022, the Company may, at its option and on any one or more occasions redeem: • • some or all of the Unsecured Notes at a price equal to 100% of the principal amount of the Unsecured Notes redeemed, plus accrued and unpaid interest to, but excluding, the redemption date, plus a make- whole premium; and up to 40% of the aggregate principal amount of the Unsecured Notes with an amount equal to or less than the net proceeds from certain equity offerings at a redemption price of 105.375% plus accrued and unpaid interest to, but excluding, the redemption date. On or after October 15, 2022, the Company may, at its option and on any one or more occasions, redeem some or all of the Unsecured Notes at the applicable redemption prices set forth in the indenture under which the Unsecured Notes were issued, plus accrued and unpaid interest to, but excluding, the redemption date. If a “change of control” (as defined in the indenture under which the Unsecured Notes were issued) occurs, the holders of the Unsecured Notes may require the Company to purchase for cash all or a portion of their Unsecured Notes at a purchase price equal to 101% of the principal amount of the Unsecured Notes, plus accrued and unpaid interest to, but excluding, the repurchase date. The Unsecured Notes are senior unsecured obligations of the Company and will rank senior in right of payment to any future subordinated indebtedness of the Company, equally in right of payment with all existing and future senior indebtedness of the Company and effectively subordinated to any future secured indebtedness of the Company to the extent of the value of collateral securing such indebtedness. F-56 The Unsecured Notes are fully and unconditionally guaranteed, jointly and severally, on a senior unsecured basis by each of PFSI’s existing and future wholly-owned domestic subsidiaries (other than certain excluded subsidiaries). The guarantees are senior unsecured obligations of the guarantors and will rank senior in right of payment to any future subordinated indebtedness of the guarantors, equally in right of payment with all existing and future senior indebtedness of the guarantors and effectively subordinated to any future secured indebtedness of the guarantors to the extent of the value of collateral securing such indebtedness. The Unsecured Notes and the guarantees are structurally subordinated to the indebtedness and liabilities of the Company’s subsidiaries that do not guarantee the Unsecured Notes. The Unsecured Notes are summarized below: Average balance Weighted average interest rate (1) Total interest expense Maximum daily amount outstanding (1) Excludes the effect of amortization of debt issuance costs of $225,000. Carrying value: Unpaid principal balance Unamortized debt issuance costs, net of issuance premium Corporate Revolving Line of Credit Year ended December 31, 2020 (in thousands) $ $ $ 158,743 5.38 % 8,774 650,000 December 31, 2020 (in thousands) $ $ 650,000 (4,180) 645,820 The Company, through its subsidiary PennyMac, entered into an amended and restated credit agreement on November 18, 2016, as amended (the “Credit Agreement”) under which PennyMac established a revolving line of credit in an amount not to exceed $150 million. Certain cash accounts with balances totaling $52.6 million at December 31, 2019, were pledged to secure this revolving line of credit. PennyMac did not borrow under the revolving line of credit during the periods presented and terminated the Credit Agreement on September 29, 2020 concurrent with its issuance of the Unsecured Notes. Debt issuance costs and non-utilization fees totaled $1.5 million, $1.9 million and $1.9 million for the years ended December 31, 2020, 2019 and 2018, respectively. Note 13—Liability for Losses Under Representations and Warranties Following is a summary of the Company’s liability for losses under representations and warranties: Balance at beginning of year Provision for losses on loans sold: Resulting from sales of loans Reduction in liability due to change in estimate Losses incurred, net Balance at end of year Unpaid principal balance of loans subject to representations and warranties at end of year $ Year ended December 31, 2020 2019 2018 (in thousands) $ 21,446 $ 21,155 $ 20,053 21,035 (8,667) (1,126) 32,688 $ 8,377 (7,877) (209) 5,824 (4,672) (50) 21,446 $ 21,155 $ 210,222,447 $ 177,611,568 F-57 Note 14—Income Taxes The Company files U.S. federal and state corporate income tax returns for PFSI and partnership returns for PennyMac. The Company’s federal tax returns are subject to examination for 2017 and forward and its state tax returns are generally subject to examination for 2016 and forward. PennyMac’s federal partnership returns are subject to examination for 2017 and forward, and its state tax returns are generally subject to examination for 2016 and forward. No returns are currently under examination. As a result of the Reorganization, the Company recorded through equity a net deferred tax liability attributable to its acquisition of the noncontrolling interest in the amount of $320.5 million. Beginning from November 1, 2018, the Company’s income subject to the corporate federal and state income taxes will include the portion of its income formerly attributed to the noncontrolling interest. As a result, the Company has recognized an increase in its effective income tax rate. The Reorganization was treated as an integrated transaction that qualifies as a reorganization within the meaning of Section 368(a) of the Internal Revenue Code (“IRC”) and/or a transfer described in Section 351(a) of the IRC. PFSI received a ruling from the California Franchise Tax Board in November 2018 which allows the Company to apply a reduced California statutory rate of 8.84% compared to the 10.84% rate previously applied by the Company. As a result, the Company recorded a tax benefit of $8.5 million due to remeasurement of deferred tax assets and tax liabilities. Revaluation of the deferred tax asset resulting from PennyMac unitholder exchanges under the tax receivable agreement resulted in the repricing of the Company’s corresponding liability under the tax receivable agreement. The following table details the Company’s provision for income taxes: 2020 Year ended December 31, 2019 (in thousands) 2018 Current expense: Federal State Total current expense Deferred expense: Federal State Total deferred expense Total provision for income taxes $ 378,984 $ 17,661 $ 128,495 507,479 8,071 25,732 12 274 286 61,592 24,654 86,246 23,395 85,296 (427) 25,451 22,968 110,747 $ 593,725 $ 136,479 $ 23,254 F-58 The following table is a reconciliation of the Company’s provision for income taxes at statutory rates to the provision for income taxes at the Company’s effective tax rate: Year ended December 31, 2019 2020 2018 Federal income tax statutory rate Less: Income attributable to noncontrolling interest State income taxes, net of federal benefit Tax rate revaluation Other Effective income tax rate 21.0 % — % 5.5 % (0.1) % 0.1 % 26.5 % 21.0 % — % 5.6 % (0.6) % (0.2) % 25.8 % 21.0 % (12.3) % 2.3 % (2.2) % (0.1) % 8.7 % The components of the Company’s provision for deferred income taxes are as follows: Mortgage servicing rights Reserves and losses California franchise taxes Additional tax basis in partnership from exchanges of partnership units into the Company's common stock Compensation accruals Net operating loss Other Tax credits Total provision for deferred income taxes 2020 Year ended December 31, 2019 (in thousands) $ 128,471 $ 91,592 $ 46,064 (1,848) — (33,477) (15,200) (2,945) — 2018 5,200 (647) 581 1,318 — (1,391) (3,596) (14,902) (1,302) (57) $ 86,246 $ 110,747 $ 22,968 4,269 (12,286) 23,445 6,106 566 As the result of the Company’s reclassification of the noncontrolling interest to paid-in capital pursuant to the Reorganization on November 1, 2018, beginning in 2018, the provision for deferred taxes reflects each individual adjustment item in PFSI’s underlying investment in PennyMac. The components of Income taxes payable are as follows: December 31, 2020 2019 (in thousands) $ $ 25,379 597,321 (6,506) 511,075 $ 622,700 $ 504,569 Income taxes currently payable (receivable) Deferred income tax liability, net Income taxes payable F-59 The tax effects of temporary differences that gave rise to deferred income tax assets and liabilities are presented below: Deferred income tax assets: Compensation accruals Additional tax basis in partnership from exchanges of partnership units into the Company's common stock Reserves and losses California franchise tax Net operating loss carryforward Income tax credits carryforward Gross deferred income tax assets Deferred income tax liabilities: Mortgage servicing rights Other Gross deferred income tax liabilities Net deferred income tax liability December 31, 2020 2019 (in thousands) $ 41,685 $ 41,038 34,697 63,011 15,200 1,077 50 155,720 39,897 29,534 — 1,658 50 112,177 737,106 15,935 753,041 608,635 14,617 623,252 $ 597,321 $ 511,075 The Company recorded a deferred tax asset of $1.1 million related to California and other states’ net operating loss carryforwards, which were mostly incurred in 2018 and expire in 2038. The utilization of this remaining net operating loss has been suspended until 2023 under the California budget deal. All of the federal net operating loss carryforward has been fully utilized in 2019. The Company has tax credits of $0.1 million, which generally have no expiration date. At December 31, 2020 and 2019, the Company had no unrecognized tax benefits and does not anticipate any unrecognized tax benefits. Should the recognition of any interest or penalties relative to unrecognized tax benefits be necessary, it is the Company’s policy to record such expenses in the Company’s income tax accounts. No such accruals existed at December 31, 2020 and 2019. Note 15—Commitments and Contingencies Litigation From time to time, the Company may be involved in various legal and regulatory proceedings, lawsuits and other claims arising in the ordinary course of its business. The amount, if any, of ultimate liability with respect to such matters cannot be determined, but despite the inherent uncertainties of litigation, management currently believes that the ultimate disposition of any such proceedings and exposure will not have, individually or taken together, a material adverse effect on the financial condition, results of operations, or cash flows of the Company. F-60 On December 20, 2018, a purported shareholder of the Company filed a complaint in a putative class and derivative action in the Court of Chancery of the State of Delaware (the “Delaware Court”), captioned Robert Garfield v. BlackRock Mortgage Ventures, LLC et al., Case No. 2018-0917-KSJM (the “Garfield Action”). The Garfield Action alleges, among other things, that certain current directors and officers of the Company breached their fiduciary duties to the Company and its shareholders by, among other things, agreeing to and entering into the Reorganization without ensuring that the Reorganization was entirely fair to the Company or public shareholders. The Reorganization was approved by 99.8% of voting shareholders on October 24, 2018. On December 19, 2019, the Delaware Court denied a motion to dismiss filed by the Company and certain of its directors and officers. While the Company and its co- defendants believe the Garfield Action is without merit and expressly disclaim any wrongdoing, they have collectively agreed to settle the Garfield Action for an amount equal to $6.85 million in order to avoid the ongoing costs of litigation and further distractions to their respective businesses. A settlement agreement was filed with the Delaware Court on October 9, 2020, and was approved on February 11, 2021. The Company’s share of the settlement amount will be paid entirely by one of the Company’s insurers. On November 5, 2019, Black Knight Servicing Technologies, LLC, a wholly-owned indirect subsidiary of Black Knight, Inc. (“BKI”), filed a Complaint and Demand for Jury Trial in the Circuit Court for the Fourth Judicial Circuit in and for Duval County, Florida (the “Florida State Court”), captioned Black Knight Servicing Technologies, LLC v. PennyMac Loan Services, LLC, Case No. 2019-CA-007908 (the “BKI Complaint”). Allegations contained within the BKI Complaint include breach of contract and misappropriation of MSP® System trade secrets in order to develop an imitation mortgage-processing system intended to replace the MSP® System. The BKI Complaint seeks damages for breach of contract and misappropriation of trade secrets, injunctive relief under the Florida Uniform Trade Secrets Act and declaratory judgment of ownership of all intellectual property and software developed by or on behalf of PLS as a result of its wrongful use of and access to the MSP® System and related trade secret and confidential information. On March 30, 2020, the Florida State Court granted a motion to compel arbitration filed by the Company. Consequently, on April 27, 2020, PennyMac dismissed its federal court action without prejudice to pursue those claims in arbitration as well. While no assurance can be provided at to the ultimate outcome of this claim or the account of any losses to the Company, the Company believes the BKI Complaint is without merit and plans to vigorously defend the matter, which remains pending. Regulatory Matters The Company and/or its subsidiaries are subject to various state and federal regulations related to its loan production and servicing operations by the various states it operates in as well as federal agencies such as the Consumer Financial Protection Bureau, HUD, the Federal Housing Administration as well as subject to the requirements of the Agencies it sells loans to and performs loan servicing for. As the result, the Company may become involved in information-gathering requests, reviews, investigations and proceedings (both formal and informal) by the various federal, state and local regulatory bodies. On January 7, 2021, PLS received a letter from the CFPB notifying PLS that, in accordance with the CFPB’s discretionary Notice and Opportunity to Respond and Advise (“NORA”) process, the CFPB’s Office of Enforcement was considering recommending that the CFPB take legal action against PLS for alleged violations of the Real Estate Settlement Procedures Act and Truth in Lending Act. The CFPB's examination covered the period from March 2015 through September 2016. Should the CFPB commence an action, it may seek restitution, civil monetary penalties, injunctive relief, or other corrective action, the extent of which remains uncertain at this time. Notably, certain of the alleged violations were originally self-identified by PLS and remediated prior to the CFPB's examination, and all alleged violations were fully remediated as of August 2017. PLS confirmed these remediation actions as well as full restitution to any affected borrowers in its response to the NORA letter submitted on February 08, 2021. While the NORA process remains open and pending at this time, and there can be no assurance as to the nature or extent of any actions taken by the CFPB with regard to these alleged violations, the Company does not believe that the ultimate resolution of this matter will have a material adverse effect on its financial statements or operations. F-61 Commitments to Purchase and Fund Loans The Company’s commitments to purchase and fund loans totaled $20.6 billion as of December 31, 2020. Note 16—Stockholders’ Equity In February 2021, the Company’s board of directors approved an increase to the Company’s common stock repurchase program from $500 million to $1 billion. The Company entered into a privately negotiated transaction with The BlackRock Foundation under the revised stock repurchase program to repurchase 6,975,323 shares of the Company’s common stock at a price of $34 per share. The following table summarizes the Company’s stock repurchase activity: Year ended December 31, 2019 2020 2018 Cumulative total (1) (in thousands) Shares of common stock repurchased Cost of shares of common stock repurchased 8,890 337,479 $ $ 51 1,056 $ 260 5,293 9,706 352,427 $ (1) Amounts represent the total shares common stock repurchased under the stock repurchase program through December 31, 2020. The shares of repurchased common stock were canceled upon settlement of the repurchase transactions and returned to the authorized but unissued common stock pool. Note 17—Noncontrolling Interest As a result of the Reorganization on November 1, 2018, noncontrolling interest unitholders exchanged their Class A units of PNMAC for shares of PFSI common stock without any cash consideration on a one-for-one basis and became stockholders of the Company. Consequently, the noncontrolling interest was reclassified to the Company’s paid- in capital accounts. Net income attributable to the Company’s common stockholders and the effects of changes in noncontrolling ownership interest in PennyMac for the year ended December 31, 2018 is summarized below: Net income attributable to PennyMac Financial Services, Inc. common stockholders Increase in the Company's paid-in capital accounts for exchanges of Class A units of Private National Mortgage Acceptance Company, LLC to Class A common stock of PennyMac Financial Services, Inc. $ Shares of Class A common stock of PennyMac Financial Services, Inc. issued pursuant to exchange of Class A units of Private National Mortgage Acceptance Company, LLC by noncontrolling interest unitholders and issued as equity compensation Increase in the Company's paid-in capital for exchanges of Class A units of Private National Mortgage Acceptance Company, LLC to common stock of PennyMac Financial Services, Inc. pursuant to the Reorganization Shares of common stock of PennyMac Financial Services, Inc. issued for exchange of Class A units of Private National Mortgage Acceptance Company, LLC by noncontrolling interest unitholders pursuant to the Reorganization $ $ Year ended December 31, 2018 (in thousands) 87,694 33,156 1,635 1,064,320 52,263 F-62 Note 18—Net Gains on Loans Held for Sale Net gains on mortgage loans held for sale at fair value is summarized below: From non-affiliates: Cash gain (loss): Loans Hedging activities Non-cash gain: 2020 Year ended December 31, 2019 (in thousands) 2018 $ 2,025,260 $ (190,853) $ (469,647) (175,305) 93,288 (376,359) (366,158) (767,588) 1,257,672 Mortgage servicing rights and mortgage servicing liabilities resulting from loan sales Provision for losses relating to representations and warranties: Pursuant to loan sales Reduction in liability due to change in estimate Change in fair value of loans and derivatives held at year end: 1,114,720 846,888 584,156 (21,035) 8,667 (8,377) 7,877 (5,824) 4,672 540,376 (326,986) 116,690 2,690,104 50,681 (8,934) (1,506) (11,766) 184,439 64,583 $ 2,740,785 $ 725,528 $ 249,022 87,312 (42,878) 17,499 542,163 183,365 Interest rate lock commitments Loans Hedging derivatives From PennyMac Mortgage Investment Trust (1) (1) Gains on sales of loans to PMT are primarily cash gains. F-63 Note 19—Net Interest Income (Expense) Net interest income (expense) is summarized below: Interest income: From non-affiliates: Cash and short-term investments Loans held for sale at fair value Placement fees relating to custodial funds Year ended December 31, 2020 2019 (in thousands) 2018 6,154 $ 9,776 $ $ 184,789 52,758 243,701 138,124 134,498 282,398 2,038 128,732 78,184 208,954 From PennyMac Mortgage Investment Trust—Assets purchased from PennyMac Mortgage Investment Trust under agreements to resell Interest expense: To non-affiliates: Assets sold under agreements to repurchase (1) Mortgage loan participation purchase and sale agreements Obligations under capital lease Notes payable secured by mortgage servicing assets Unsecured senior notes Corporate revolving line of credit Interest shortfall on repayments of mortgage loans serviced for Agency securitizations Interest on mortgage loan impound deposits 3,325 247,026 6,302 288,700 7,462 216,416 112,778 4,933 425 46,222 8,774 1,537 74,215 8,874 693 67,789 — 1,921 22,463 8,754 536 71,697 — 1,913 82,285 6,179 263,133 41,439 6,757 201,688 18,777 5,319 129,459 To PennyMac Mortgage Investment Trust—Excess servicing spread financing at fair value 8,418 10,291 15,138 144,597 211,979 271,551 $ (24,525) $ 76,721 $ 71,819 (1) In 2017, the Company entered a master repurchase agreement that provided it with incentives to finance mortgage loans approved for satisfying certain consumer relief characteristics as provided in the agreement. During the years ended December 31, 2019 and 2018, the Company included $14.7 million and $48.1 million, respectively of such incentives as a reduction in Interest expense. The master repurchase agreement expired on August 21, 2019. Note 20—Stock-based Compensation The Company has adopted an equity incentive plan that provides for grants of stock options, time-based and performance-based restricted stock units (“RSUs”), stock appreciation rights, performance units and stock grants. As of December 31, 2020, the Company has 4.2 million units available for future awards. Following is a summary of the stock-based compensation expense by instrument awarded: Performance-based RSUs Time-based RSUs Stock options F-64 2020 2018 Year ended December 31, 2019 (in thousands) $ 20,610 $ 14,820 $ 12,425 6,608 6,218 $ 45,105 $ 24,771 $ 25,251 9,515 14,980 6,659 3,292 Performance-Based RSUs The performance-based RSUs provide for the issuance of shares of the Company’s common stock based on the attainment of earnings per share and/or return on equity and are generally adjusted for grantee job performance ratings. The satisfaction of the performance goals and issuance of shares will be approved by a committee of the Company’s board of directors. Approximately 639,000 shares vested under the grants with a performance period ended December 31, 2020 are expected to be issued to the grantees in March 2021. The fair value of the performance-based RSUs is measured based on the fair value of the Company’s common stock at the grant date, taking into consideration management’s estimate of the expected outcome of the performance goal, and the number of shares to be forfeited during the vesting period. The Company assumes forfeiture rates of 0 - 23.2% per year based on the grantees’ employee classification. The actual number of shares that vest could vary from zero, if the performance goals are not met, to as much as 130% of the units granted, if the performance goals are meaningfully exceeded. The table below summarizes performance-based RSU activity: Year ended December 31, 2019 2018 2020 Number of units: Outstanding at beginning of year Granted Vested (1) Forfeited or cancelled Outstanding at end of year Weighted average grant date fair value per unit: Outstanding at beginning of year Granted Vested Forfeited Outstanding at end of year (in thousands, except per unit amounts) 1,807 440 (645) (19) 1,583 1,892 682 (735) (32) 2,389 524 (730) (291) 1,807 1,892 $ $ $ $ $ 21.67 $ 35.95 $ 18.16 $ 26.71 $ 27.02 $ 14.48 23.11 11.28 21.72 21.67 $ $ $ $ $ 15.57 24.40 12.86 16.17 14.48 (1) The actual number of performance-based RSUs vested during the year ended December 31, 2020, 2019 and 2018 was 608,000, 648,000 and 774,000 shares, respectively, which is approximately 94%, 88% and 106% of the 645,000, 735,000 and 730,000 originally granted units, respectively, due to the performance varying from the established target for the respective grant. Following is a summary of performance-based RSUs as of December 31, 2020: Unamortized compensation cost (in thousands) Number of shares expected to vest (in thousands) Weighted average remaining vesting period (in months) Time-Based RSUs $ 17,101 1,411 11 The RSU grant agreements provide for the award of time-based RSUs, entitling the award recipient to one share of the Company’s common stock for each RSU. One-third of the time-based RSUs vest on each of the first, second, and third anniversaries of the grant date, subject to the recipient’s continued service through each anniversary. Compensation cost relating to time-based RSUs is based on the grant date fair value of the Company’s common stock and the number of shares expected to vest. For purposes of estimating the cost of the time-based RSUs granted, the Company assumes forfeiture rates of 0 - 23.5% per year based on the grantees’ employee classification. F-65 The table below summarizes time-based RSU activity: Number of units: Outstanding at beginning of year Granted Vested Forfeited Outstanding at end of year Weighted average grant date fair value per unit: Outstanding at beginning of year Granted Vested Forfeited Outstanding at end of year Following is a summary of RSUs as of December 31, 2020: Unamortized compensation cost (in thousands) Number of units expected to vest (in thousands) Weighted average remaining vesting period (in months) Stock Options Year ended December 31, 2019 (in thousands, except per unit amounts) 2018 2020 642 311 (357) (9) 587 627 334 (300) (19) 642 600 328 (254) (47) 627 $ 22.40 $ 20.39 $ 16.37 $ 34.98 $ 22.88 $ 24.25 $ 21.75 $ 18.73 $ 16.08 $ 28.14 $ 22.29 $ 19.40 $ 29.37 $ 22.40 $ 20.39 $ 4,887 520 9 The stock option award agreements provide for the award of stock options to purchase the optioned common stock. In general, and except as otherwise provided by the agreement, one-third of the stock option awards vests on each of the first, second, and third anniversaries of the grant date, subject to the recipient’s continued service through each anniversary. Each stock option has a term of ten years from the date of grant but expires (1) immediately upon termination of the holder’s employment or other association with the Company for cause, (2) one year after the holder’s employment or other association is terminated due to death or disability and (3) three months after the holder’s employment or other association is terminated for any other reason. In addition, during the year ended December 31, 2020, the Company awarded approximately 604,000 shares of stock options that vested on grant date with a term of ten years from the date of grant. The fair value of each stock option award is estimated on the date of grant using a variant of the Black Scholes model based on the following inputs: Expected volatility (1) Expected dividends Risk-free interest rate Expected grantee forfeiture rate 2020 34% 1.4% 0.1% - 1.5% 0% - 6.7% Year ended December 31, 2019 30% 0% 2.5% - 2.7% 2.3% - 22.7% 2018 30% 0% 1.7% - 3.0% 0.0% - 23.2% (1) Based on historical volatilities of the Company’s common stock. The Company uses its historical employee departure behavior to estimate the grantee forfeiture rates used in its option-pricing model. The expected term of common stock options granted is derived from the Company’s option pricing model and represents the period that common stock options granted are expected to be outstanding. The risk-free interest rate for periods within the contractual term of the common stock option is based on the U.S. Treasury yield curve in effect at the time of grant. F-66 The table below summarizes stock option award activity: Year ended December 31, 2019 (in thousands, except per option amounts) 2018 2020 Number of stock options: Outstanding at beginning of year Granted Exercised Forfeited Outstanding at end of year Weighted average exercise price per option: Outstanding at beginning of year Granted Exercised Forfeited Outstanding at end of year Following is a summary of stock options as of December 31, 2020: Number of options exercisable at end of year (in thousands) Weighted average exercise price per exercisable option Weighted average remaining contractual term (in years): Outstanding Exercisable Aggregate intrinsic value: Outstanding (in thousands) Exercisable (in thousands) Expected vesting amounts: Number of options expected to vest (in thousands) Weighted average vesting period (in months) Note 21—Earnings Per Share of Common Stock 3,699 876 (530) (5) 4,040 3,693 344 (317) (21) 3,699 3,457 674 (322) (116) 3,693 $ $ $ $ $ 18.40 $ 52.00 $ 17.72 $ 20.61 $ 28.01 $ 17.81 $ 22.92 $ 16.26 $ 20.70 $ 18.40 $ 16.40 24.40 16.24 18.46 17.81 3,331 25.30 $ 6.3 5.9 $ 160,974 $ 134,287 688 9 Basic earnings per share of common stock is determined using net income attributable to the Company’s common stockholders divided by the weighted average number of shares of common stock outstanding during the year. Diluted earnings per share of common stock is determined by dividing net income attributable to the Company’s common stockholders by the weighted average number of shares of common stock outstanding, assuming all dilutive shares of common stock were issued. Potentially dilutive shares of common stock include non-vested stock-based compensation awards and PennyMac Class A units. The Company applies the treasury stock method to determine the diluted weighted average shares of common stock attributable to outstanding non-vested stock-based compensation awards. As a result of the Reorganization on November 1, 2018, all Class A units of PNMAC converted for shares of PFSI common stock on a one-for-one basis. F-67 The following table summarizes the basic and diluted earnings per share calculations: Year ended December 31, 2020 2019 2018 Net income Net income attributable to dilutive stock-based compensation units Net income attributable to common stockholders for diluted earnings per share (in thousands, except per share data) $ 1,646,884 $ 392,965 $ 87,694 3,868 $ 1,646,884 $ 392,965 $ 91,562 — — Weighted average basic shares of common stock outstanding 75,161 78,206 33,524 Effect of dilutive shares: Common shares issuable under stock-based compensation plan 3,567 2,134 1,798 Weighted average shares of common stock applicable to diluted earnings per share Basic earnings per share of common stock Diluted earnings per share of common stock 78,728 21.91 $ 20.92 $ $ $ 80,340 5.02 $ 4.89 $ 35,322 2.62 2.59 Calculations of diluted earnings per share require certain potentially dilutive shares to be excluded when their inclusion in the diluted earnings per share calculation would be anti-dilutive. The following table summarizes the weighted-average number of anti-dilutive outstanding performance-based RSUs, time-based RSUs, stock options and Exchangeable PNMAC Class A units excluded from the calculation of diluted earnings per share: 2020 Year ended December 31, 2019 (in thousands except for weighted-average exercise price) 2018 Performance-based RSUs (1) Time-based RSUs Stock options (2) Exchangeable PNMAC Class A units (3) Total anti-dilutive shares and units Weighted average exercise price of anti-dilutive stock options (2) 322 1,032 — 83 — 405 43.89 $ — 572 — 1,604 23.70 $ 1,084 3 740 43,700 45,527 17.81 $ (1) Certain performance-based RSUs were outstanding but not included in the computation of earnings per share because the performance thresholds included in such RSUs have not been achieved. (2) Certain stock options were outstanding but not included in the computation of diluted earnings per share because the weighted-average exercise prices were above the average stock prices during the year. (3) Exchangeable PNMAC units were anti-dilutive during 2018 due to the effect of the Reorganization. F-68 Note 22—Supplemental Cash Flow Information Cash paid for interest Cash paid (refunds received) for income taxes, net Non-cash investing activity: Mortgage servicing rights resulting from loan sales Unsettled portion of MSR acquisitions Operating right-of-use assets recognized Non-cash financing activity: Mortgage servicing liabilities resulting from loan sales Issuance of Excess servicing spread payable to PennyMac Mortgage Investment Trust pursuant to a recapture agreement Issuance of common stock in settlement of directors' fees Note 23—Regulatory Capital and Liquidity Requirements Year ended December 31, 2020 2019 (in thousands) 2018 $ $ 272,970 $ 188,346 $ 161,001 475,594 $ 32,457 $ (2,059) $ 1,138,045 $ 884,876 $ 591,757 — $ 10,139 $ — $ 14,128 $ 83,248 $ — $ $ 23,325 $ 37,988 $ 7,601 $ $ 2,093 $ 194 $ 1,757 $ 233 $ 2,688 330 The Company, through PLS and PennyMac, is required to maintain specified levels of capital and liquidity to remain a seller/servicer in good standing with the Agencies. Such capital and liquid asset requirements generally are tied to the size of the Company’s loan servicing portfolio, loan origination volume and delinquency rates. The Company is subject to financial eligibility requirements established by the Federal Housing Finance Agency (“FHFA”) for sellers/servicers eligible to sell or service mortgage loans with Fannie Mae and Freddie Mac. The eligibility requirements include: • • • tangible net worth of $2.5 million plus 25 basis points of the UPB of the Company’s total 1-4 unit servicing portfolio, excluding mortgage loans subserviced for others; before June 30, 2020, a liquidity requirement equal to 3.5 basis points of the aggregate UPB serviced for the Agencies plus 200 basis points of total nonperforming Agency servicing UPB (including nonperforming Agency loans that are in payment forbearance) in excess of 600 basis points; and effective June 30, 2020, a liquidity requirement equal to 3.5 basis points of the aggregate UPB serviced for the Agencies plus 200 basis points of total nonperforming Agency servicing UPB less 70% of such nonperforming Agency servicing UPB in excess of 600 basis points where the underlying loans are in COVID-19 pandemic-related forbearance but were current at the time they entered forbearance. On January 31, 2020, FHFA proposed changes to the eligibility requirements, which would increase the tangible net worth requirement to $2.5 million plus 35 basis points of the UPB of loans serviced for Ginnie Mae and 25 basis points of the UPB of all other 1-4 unit loans serviced, and increase the liquidity requirement to 4 basis points of the aggregate UPB serviced for Fannie Mae and Freddie Mac and 10 basis points of the UPB serviced for Ginnie Mae plus 300 basis points of total nonperforming Agency servicing UPB (including nonperforming Agency loans that are in payment forbearance) in excess of 400 basis points. On June 15, 2020, FHFA announced that it will be re-proposing changes to these requirements. The Company is also subject to financial eligibility requirements for Ginnie Mae single-family issuers. The eligibility requirements include net worth of $2.5 million plus 35 basis points of PLS' outstanding Ginnie Mae single- family obligations and a liquidity requirement equal to the greater of $1.0 million or 10 basis points of PLS' outstanding Ginnie Mae single-family securities. F-69 The Agencies’ capital and liquidity requirements, the calculations of which are specified by each Agency, are summarized below: Agency–company subject to requirement Actual (1) Requirement (1) Actual (1) Requirement (1) December 31, 2020 December 31, 2019 (dollars in thousands) Capital Fannie Mae & Freddie Mac – PLS Ginnie Mae – PLS HUD – PLS Liquidity Fannie Mae & Freddie Mac – PLS Ginnie Mae – PLS Adjusted net worth / Total assets ratio Ginnie Mae – PLS Tangible net worth / Total assets ratio Fannie Mae & Freddie Mac – PLS $ 4,454,680 $ 3,794,112 $ 3,794,112 $ 633,331 $ 1,058,641 2,500 $ $ 2,247,751 $ 1,907,398 $ 1,907,398 $ $ 506,096 506,096 $ $ 84,444 215,722 $ $ 257,794 257,794 $ $ $ $ $ 585,674 910,456 2,500 79,991 216,119 12 % 14 % 6 % 19 % 6 % 22 % 6 % 6 % (1) Calculated in compliance with the respective Agency’s requirements. Noncompliance with an Agency’s requirements can result in such Agency taking various remedial actions up to and including terminating PennyMac’s ability to sell loans to and service loans on behalf of the respective Agency. Note 24—Segments The Company operates in three segments: production, servicing and investment management. Two of the segments are in the mortgage banking business: production and servicing. The production segment performs loan origination, acquisition and sale activities. The servicing segment performs servicing of newly originated loans, execution and management of early buyout transactions and servicing of loans sourced and managed by the investment management segment for PMT, including executing the loan resolution strategy identified by the investment management segment relating to distressed mortgage loans. The investment management segment represents the activities of the Company’s investment manager, which include sourcing, performing diligence, bidding and closing investment asset acquisitions, managing the acquired assets and correspondent production activities for PMT. F-70 Financial performance and results by segment are as follows: Revenue: (1) Net gains on loans held for sale at fair value Loan origination fees Fulfillment fees from PennyMac Mortgage Investment Trust Net loan servicing fees Net interest income (expense): Interest income Interest expense Management fees Other Total net revenue Expenses Income before provision for income taxes $ 1,964,121 $ Segment assets at year end Production Mortgage Banking Servicing Total Investment Management Total Year ended December 31, 2020 (in thousands) $ 2,297,108 $ 285,551 443,677 $ 2,740,785 $ — 285,551 — $ 2,740,785 285,551 — 222,200 — — 439,448 222,200 439,448 — — 222,200 439,448 101,605 82,160 19,445 — 695 2,824,999 860,878 145,421 189,368 (43,947) — 1,584 840,762 578,618 262,144 $ 2,226,265 $ $ 7,870,398 $ 23,709,122 $ 31,579,520 $ 247,026 271,528 (24,502) — 2,279 3,665,761 1,439,496 247,026 — 271,551 23 (24,525) (23) 34,538 34,538 7,600 5,321 3,705,597 39,836 25,492 1,464,988 14,344 $ 2,240,609 18,275 $ 31,597,795 (1) All revenues are from external customers. Year ended December 31, 2019 Production Mortgage Banking Servicing Total Investment Management Total (in thousands) Revenue: (1) Net gains on loans held for sale at fair value $ Loan origination fees Fulfillment fees from PennyMac Mortgage Investment Trust Net loan servicing fees Net interest income (expense): 635,464 $ 174,156 90,064 $ — 725,528 $ 174,156 — $ — 725,528 174,156 160,610 — — 293,665 160,610 293,665 — — 160,610 293,665 Interest income Interest expense Management fees Other Total net revenue Expenses Income before provision for income taxes Segment assets at year end 82,338 59,973 22,365 — 1,289 993,884 466,050 527,834 $ 288,700 211,979 76,721 36,492 10,232 1,477,404 947,960 $ 529,444 $ 4,836,472 $ 5,347,549 $ 10,184,021 $ 19,996 $ 10,204,017 288,700 211,923 76,777 — 3,932 1,434,668 921,585 513,083 $ 16,361 $ 206,362 151,950 54,412 — 2,643 440,784 455,535 (14,751) $ — 56 (56) 36,492 6,300 42,736 26,375 (1) All revenues are from external customers. F-71 Year ended December 31, 2018 Production Mortgage Banking Servicing Total Investment Management Total (in thousands) $ 141,959 $ 101,641 107,063 $ — 249,022 $ 101,641 — $ 249,022 101,641 — 81,350 — — 445,393 81,350 445,393 — — 81,350 445,393 66,408 7,371 59,037 — — 2,008 385,995 298,729 149,992 137,177 12,815 — — 2,650 567,921 395,619 216,400 144,548 71,852 — — 4,658 953,916 694,348 16 49 (33) 24,469 (365) 5,516 29,587 22,584 216,416 144,597 71,819 24,469 (365) 10,174 983,503 716,932 87,266 — 87,266 $ 266,571 1,126 7,003 $ 267,697 $ $ 2,434,897 $ 5,031,920 $ 7,466,817 $ 11,681 $ 7,478,498 259,568 — 172,302 — 7,003 — 172,302 $ 259,568 $ Revenues: (1) Net gains on loans held for sale at fair value Loan origination fees Fulfillment fees from PennyMac Mortgage Investment Trust Net loan servicing fees Net interest income (expense): Interest income Interest expense Management fees Carried Interest from Investment Funds Other Total net revenue Expenses Income before provision for income taxes and non-segment activities Non-segment activities (2) Income before provision for income taxes Segment assets at year end (3) (1) All revenues are from external customers. (2) Represents repricing of Payable to exchanged Private National Mortgage Acceptance Company, LLC unitholders under tax receivable agreement. (3) Excludes parent Company assets, which consist primarily of working capital of $75,000. F-72 Note 25—Parent Company Information The Company’s debt financing agreements require PLS, the Company’s indirect controlled subsidiary, to comply with financial covenants that include a minimum tangible net worth of $500 million. PLS is limited from transferring funds to the Parent by this minimum tangible net worth requirement. PENNYMAC FINANCIAL SERVICES, INC. CONDENSED BALANCE SHEETS ASSETS Cash Investments in subsidiaries Due from subsidiaries Total assets LIABILITIES AND STOCKHOLDERS' EQUITY Unsecured senior notes Accounts payable and accrued expenses Payable to subsidiaries Income taxes payable Total liabilities Stockholders' equity Total liabilities and stockholders' equity December 31, 2020 2019 (in thousands) $ $ $ $ 19,013 $ 3,918,583 580,069 $ 4,517,665 2,250 2,443,407 100 2,445,757 645,820 $ 14,590 22,405 445,462 1,128,277 3,389,388 4,517,665 $ — — 4,194 380,056 384,250 2,061,507 2,445,757 F-73 PENNYMAC FINANCIAL SERVICES, INC. CONDENSED STATEMENTS OF INCOME Revenues Dividends from subsidiaries Net interest income (expense): Interest income from subsidiary Interest expense: To non-affiliates To subsidiary Net interest income (expense) Total revenue Expenses Charitable contributions Professional services Other Total expenses 2020 Year ended December 31, 2019 (in thousands) 2018 $ 602,606 $ 36,376 $ 10,054 15,830 — — 8,774 83 8,857 6,973 609,579 2,314 42 327 2,683 — 153 153 (153) 36,223 — — — — — 32 32 (32) 10,022 — — — — Income before provision for income taxes and equity in undistributed earnings in subsidiaries Provision for income taxes Income (loss) before equity in undistributed earnings of subsidiaries Equity in undistributed earnings of subsidiaries Net income 606,896 395,340 211,556 1,435,328 $ 1,646,884 $ 36,223 91,291 (55,068) 448,033 392,965 $ 10,022 20,897 (10,875) 98,569 87,694 F-74 PENNYMAC FINANCIAL SERVICES, INC. CONDENSED STATEMENTS OF CASH FLOWS Cash flows from operating activities Net income Adjustments to reconcile net income to net cash provided by operating activities Equity in undistributed earnings of subsidiaries Amortization of net debt issuance cost (Increase) decrease in intercompany receivable Increase in accounts payable and accrued expenses Increase in payable to subsidiaries Increase in income taxes payable Net cash (used in) provided by operating activities Cash flows from investing activities Increase in investments in subsidiaries Net cash used by investing activities Cash flows from financing activities Issuance of unsecured senior notes Payment of debt issuance costs Payment of dividend to common stock and Class A common stockholders Issuance of common stock pursuant to exercise of stock options Repurchase of common stock and Class A common stock Payment of withholding taxes relating to stock-based compensation Net cash provided by (used in) financing activities Net increase (decrease) in cash (1) Cash at beginning of year Cash at end of year Suppemental cash flow information: Non-cash financing activity: 2020 Year ended December 31, 2019 (in thousands) 2018 $ 1,646,884 $ 392,965 $ 87,694 (1,435,328) 225 (574,518) 14,590 18,211 65,406 (264,530) (448,033) — 8,962 — — 58,609 12,503 — — 650,000 (4,405) — — — — (98,569) — (3,737) — — 22,889 8,277 (77) (77) — — (30,947) 9,389 (337,479) (5,265) 281,293 16,763 2,250 19,013 $ (9,708) 5,145 (1,056) (4,634) (10,253) 2,250 — 2,250 $ (10,054) 803 (1,554) — (10,805) (2,605) 2,605 — $ Issuance of common stock in settlement of directors' fees $ 194 $ 233 $ 330 (1) The Company did not hold restricted cash during the years presented. F-75 Note 26—Subsequent Events Management has evaluated all events and transactions through the date the Company issued these consolidated financial statements. During this period: • On February 2, 2021, the Company’s board of directors declared a cash dividend of $0.20 per common share. The dividend will be paid on February 25, 2021 to common shareholders of record as of February 12, 2021. • On February 2, 2021, the Company’s board of directors approved an increase to its stock repurchase authorization from $500 million to $1.0 billion of outstanding common stock. • On February 11, 2021, the Company issued $650 million in principal amount of 4.25% unsecured senior notes due 2029 (the “2029 Senior Notes”) that will be fully and unconditionally guaranteed, jointly and severally, on a senior unsecured basis by its existing and future wholly-owned domestic subsidiaries (other than certain excluded subsidiaries). Interest on the 2029 Senior Notes is payable semi-annually on February 15 and August 15 of each year, commenting on August 15, 2021. The 2029 Senior Notes mature on February 15, 2029. F-76 Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized. SIGNATURES PENNYMAC FINANCIAL SERVICES, INC. (Registrant) By: /s/ David A. Spector David A. Spector Chairman and Chief Executive Officer (Principal Executive Officer) Dated: February 25, 2021 Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed by the following persons on behalf of the registrant in the capacities and on the dates indicated. Signatures /s/ David A. Spector David A. Spector /s/ Daniel S. Perotti Daniel S. Perotti Title Date Chairman and Chief Executive Officer (Principal Executive Officer) February 25, 2021 Senior Managing Director and Chief Financial Officer (Principal Financial Officer) February 25, 2021 /s/ Gregory L. Hendry Gregory L. Hendry Chief Accounting Officer (Principal Accounting Officer) /s/ James Hunt James Hunt Director Jonathon S. Jacobson Director /s/ Patrick Kinsella Patrick Kinsella /s/ Anne D. McCallion Anne D. McCallion /s/ Joseph Mazzella Joseph Mazzella /s/ Farhad Nanji Farhad Nanji /s/ Jeffrey Perlowitz Jeffrey Perlowitz /s/ Lisa Shalett Lisa Shalett /s/ Theodore Tozer Theodore Tozer /s/ Emily Youssouf Emily Youssouf Director Director Director Director Director Director Director Director 93 February 25, 2021 February 25, 2021 February 25, 2021 February 25, 2021 February 25, 2021 February 25, 2021 February 25, 2021 February 25, 2021 February 25, 2021 February 25, 2021 February 25, 2021 EXECUTIVE OFFICERS* David A. Spector Chairman and Chief Executive Officer Vandad Fartaj Senior Managing Director and Chief Investment Officer Doug Jones President and Chief Mortgage Banking Officer Daniel S. Perotti Senior Managing Director and Chief Financial Officer Andrew S. Chang Senior Managing Director and Chief Operating Officer Derek W. Stark Senior Managing Director and Chief Legal Officer and Secretary *as of April 1, 2021 BOARD OF DIRECTORS* David A. Spector Chairman and Chief Executive Officer, PennyMac Financial Services, Inc. Farhad Nanji(2) Co-Founder, MFN Partners Management, L.P. Former Managing Director, Highfields Capital Management, LP James K. Hunt(2)(4) Former Managing Partner and CEO, Middle Market Credit, Kayne Anderson Capital Advisors, LLC Jeffrey A. Perlowitz(3)(6) Independent Lead Director Former Managing Director and Co-Head of Global Securitized Markets, Citigroup Jonathon S. Jacobson(3)(4) Founder, HighSage Ventures, LLC Former Chief Investment Officer and Chief Executive Officer, Highfields Capital Management, L.P. Lisa M. Shalett(1)(4) Former Partner, Goldman Sachs Former Managing Partner, Brookfield Asset Management Patrick Kinsella(1)(5)(6) Former Senior Audit Partner, KPMG LLP Adjunct Professor, USC Marshall School of Business Joseph Mazzella(4)(5) Former Managing Director and General Counsel, Highfields Capital Management LP Anne D. McCallion(3)(6) Former Senior Managing Director and Chief Enterprise Operations Officer, PennyMac Financial Services, Inc. Theodore W. Tozer(1)(5)(6) Former President, Government National Mortgage Association (Ginnie Mae) Emily Youssouf(1)(3) Clinical Professor, NYU Schack Institute of Real Estate *as of April 1, 2021 Board Committees: (1)Audit Committee (2)Compensation Committee (3)Finance Committee (4)Nominating and Corporate Governance Committee (5)Related Party Matters Committee (6)Risk Committee 

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