Provident Financial Services Annual Report 2019

Plain-text annual report

2019 ANNUAL REPORT 2019 Annual Report_FRONT.indd 1 1/29/2020 10:11:08 AM 180YEARSProvident Financial Services, Inc. is the holding company for Provident Bank. Established in 1839, Provident Bank emphasizes “Commitment You Can Count On” in attending to the financial needs of businesses, individuals and families throughout northern and central New Jersey, and eastern Pennsylvania. The Bank offers a broad array of deposit, loan and investment products, as well as wealth management, trust and fiduciary services through its wholly owned subsidiary, Beacon Trust Company. FINANCIAL HIGHLIGHTS (In thousands, except branch data, per share data and percent data) At December 31, Total assets Net loans outstanding Held to maturity debt securities Available for sale debt securities Deposits Borrowed funds Stockholders’ equity At or for the year ended December 31, Net income Diluted earnings per share Net interest margin Average net interest rate spread Non-performing loans to total loans Allowance for loan losses to total loans Number of branches 2019 2018 2017 $9,808,578 $9,725,769 $9,845,274 7,277,360 7,195,026 7,265,523 453,629 976,919 479,425 477,652 1,063,079 1,037,154 7,102,609 6,830,122 6,714,166 1,125,146 1,442,282 1,742,514 1,413,840 1,358,980 1,298,661 2019 2018 $112,633 $118,387 $1.74 3.35% 3.10% 0.55% 0.76% 83 $1.82 3.39% 3.20% 0.35% 0.77% 84 2017 $93,949 $1.45 3.21% 3.07% 0.48% 0.82% 84 A LETTER FROM CHRISTOPHER MARTIN CHAIRMAN, PRESIDENT & CHIEF EXECUTIVE OFFICER DEAR FELLOW STOCKHOLDERS: As the operating environment for the financial services industry continues to evolve at a rapid pace, one thing has remained unchanged since Provident Bank’s founding over 180 years ago: Provident’s commitment to financial performance, engagement with customers, and dedication to our employees and the communities we serve. Consistency has remained the watchword as our economy experienced its longest expansionary period on record. For 2019, our earnings per share were $1.74, with a return on average assets of 1.15%. Return on average tangible equity was 11.71%. We continued to keep our expenses under control, as evidenced by an efficiency ratio of 55.7%, despite the increased cost of compliance and expanding regulatory burden. Total core deposits represented 90% of total deposits, and the cost of deposits remained one of the best among our peers. During 2019, political partisanship, trade war tariffs, and global economic malaise weighed on the minds of our commercial clients and tempered their optimism. Despite it all, we had impressive loan originations in 2019, yet our total assets remained just below the $10 billion threshold as these originations were offset by loan prepayments funded by non- banks, private equity, and life insurance companies. We are fully prepared to cross the $10 billion asset level in 2020, as our regulators have been treating us as a large bank for more than a year. During this time, we continued to invest in risk and compliance staff to implement the recommendations of our regulators. Margin compression has been a challenge for all financial institutions, and we are not immune to the flattening and at times, inverted yield curve. With thoughtful pricing and continued strong growth in our non-interest bearing deposit accounts, we have been able to mitigate the impact of the low interest rate environment on our margin. Our long term success will require balancing our financial performance with prudent growth while maintaining a well-managed interest rate risk position. ONE THING HAS REMAINED UNCHANGED SINCE PROVIDENT BANK’S FOUNDING OVER 180 YEARS AGO: PROVIDENT’S COMMITMENT TO FINANCIAL PERFORMANCE, ENGAGEMENT WITH CUSTOMERS, AND DEDICATION TO OUR EMPLOYEES AND THE COMMUNITIES WE SERVE. i A LETTER FROM CHRISTOPHER MARTIN OUR LONG TERM SUCCESS WILL REQUIRE BALANCING OUR FINANCIAL PERFORMANCE WITH PRUDENT GROWTH WHILE MAINTAINING A WELL- MANAGED INTEREST RATE RISK POSITION. ii We continue to invest in our digital banking channel to complement our relationship banking model and our 83 convenient branch locations. We recently replaced our consumer online and mobile digital solutions, making us a market leader in terms of functionality and features with an award winning, intuitive design. Included in our new solution is the pervasive person-to-person payment application, Zelle® which will increase our customer engagement and retention. We have implemented a new online and mobile account opening solution that enables customers to open a checking account in under ten minutes. We are also investing in replacing our entire ATM fleet, using new technology that will put us on equal footing with banks many times our size. One of our key corporate strategies is leveraging our data to be more proactive in fulfilling our customers’ needs, while identifying trends and opportunities to seize competitive advantage. We have made sizable investments to make this strategy a reality where today, we are using artificial intelligence capabilities and data analytics to gain insight into our customers and their financial needs. As we focused on our core business and organic growth in a challenging environment, we were also actively engaged in the merger and acquisition space. Beacon Trust, our wealth management subsidiary, completed its acquisition of Tirschwell & Loewy which added $750 million in assets under management, for a combined $3.2 billion after closing. We continue to seek out opportunities in both the bank and registered investment advisor arena to augment our scale and management expertise, further leveraging our capital and increasing long-term stockholder returns. On that note, we provided stockholders with a cash dividend of $1.12 per share for 2019, as our Board approved a special dividend in the first quarter to supplement our regular quarterly cash dividend of $0.23. Our capital position remains robust, supporting future growth, dividend-paying capacity and the ability to strategically repurchase common stock. While we did see an increase in nonperforming loans in 2019, asset quality remained strong by historical standards and we believe loss content is limited. We continue to exercise a conservative approach to underwriting and risk rating our loan portfolio, and we curtail exposure to certain higher-risk industries wherever appropriate. Our underwriting guidelines and pricing discipline will serve us well in the future as our competition continues aggressive tactics of reduced covenants and extended terms and conditions in pursuit of loan growth. A LETTER FROM CHRISTOPHER MARTIN I AM ALSO PROUD OF OUR ONGOING COMMITMENT TO STRENGTHEN DIVERSITY AND INCLUSION ACROSS OUR ORGANIZATION. I am proud of our dedicated and hardworking employees who embrace our culture of customer relationship building with integrity and commitment. They apply this same spirit of dedication to our communities through personal involvement with those in need, and by supporting worthwhile endeavors throughout our markets. These efforts are augmented by The Provident Bank Foundation which provided grants of more than $1.3 million in 2019 to benefit health, youth and families, education, and community enrichment. I am also proud of our ongoing commitment to strengthen diversity and inclusion across our organization. In 2019, we re-launched the ProvidentWomen initiative, an internal program committed to providing opportunities for all women at Provident Bank and Beacon Trust to grow personally and professionally through educational programs, networking events, and volunteer opportunities that bring together women from across the organization. In keeping with this commitment, we hired and/or promoted several women to key leadership positions in the organization. We also added Ursuline Foley to our Board of Directors. Ms. Foley brings more than three decades of global experience in financial services and technology to the Board, having most recently served as Chief Corporate Operations Officer, Chief Information Officer, Chief Data Officer and Managing Director with XL Group. Her presence will strengthen our board’s breadth of talent and depth of knowledge, and will be extremely valuable as Provident continues to enhance its digital and mobile banking capabilities. With all the daunting challenges in the financial services industry, I am fortunate to face them with an outstanding board of directors, a fully engaged leadership team, and a staff that is dedicated to serving our customers with pride and professionalism. As always, we thank you, our stockholders, for your continued support. Sincerely, Chairman, President & Chief Executive Officer iii BOARD OF DIRECTORS AND CORPORATE MANAGEMENT DIRECTORS Christopher Martin Chairman, President and Chief Executive Officer Laura L. Brooks Former Vice President–Risk Management and Chief Risk Officer, PSEG Ursuline F. Foley Former Chief Corporate Operations Officer, XL Group Carlos Hernandez (Lead Director) Former President, New Jersey City University Robert Adamo Former Partner, Deloitte & Touche James P. Dunigan Former Executive Officer, PNC Asset Management Group Terence Gallagher President, Battalia Winston John Pugliese Chief Executive Officer, Motors Management Corporation Thomas W. Berry Former Partner, Goldman Sachs & Co. Frank L. Fekete Managing Partner, Mandel, Fekete & Bloom, CPAs Matthew K. Harding Chief Executive Officer, Levin Management Corporation MANAGEMENT PROVIDENT FINANCIAL SERVICES, INC. Christopher Martin Chairman, President and Chief Executive Officer John Kuntz Senior Executive Vice President, General Counsel and Corporate Secretary PROVIDENT BANK Christopher Martin Chairman, President and Chief Executive Officer Joseph T. Covell Senior Vice President and General Auditor Robert G. Capozzoli Senior Vice President and Chief Marketing Officer Brian Giovinazzi Executive Vice President and Chief Credit Officer Thomas M. Lyons Senior Executive Vice President and Chief Financial Officer Leonard G. Gleason Senior Vice President and Investor Relations Officer John Kuntz Senior Executive Vice President and Chief Administrative Officer Valerie O. Murray Executive Vice President and Chief Wealth Management Officer Sheila Leary Senior Vice President and BSA/AML Compliance Director Frank S. Muzio Executive Vice President and Chief Accounting Officer Finn M.W. Caspersen, Jr. Executive Vice President and Director of Retail Banking Operations Leonard G. Gleason Senior Vice President and General Counsel Thomas M. Lyons Senior Executive Vice President and Chief Financial Officer Carolyn Powell Executive Vice President and Chief Human Resources Officer James A. Christy Executive Vice President and Chief Risk Officer John R. Kamin Executive Vice President and Chief Information Officer Josephine Moran Executive Vice President and Director of Retail Banking Joseph A. Spatola Senior Vice President and Chief Compliance Officer iv UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Fiscal Year Ended December 31, 2019 OR TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from _______ to _______ Commission File No. 1-31566 PROVIDENT FINANCIAL SERVICES, INC. (Exact Name of Registrant as Specified in its Charter) DELAWARE (State or Other Jurisdiction of Incorporation or Organization) 239 Washington Street, Jersey City, New Jersey (Address of Principal Executive Offices) 42-1547151 (I.R.S. Employer Identification No.) 07302 (Zip Code) (732) 590-9200 (Registrant’s Telephone Number) SECURITIES REGISTERED PURSUANT TO SECTION 12(B) OF THE ACT: Title of Each Class Common Trading Symbol Symbol(s) PFS Name of each Exchange on Which Registered New York Stock Exchange Indicate by check mark zz if the Registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. YES NO zz if the Registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Securities Act. zz whether the Registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding twelve months (or for such shorter period that the Registrant was required to file such reports); and (2) has been subject to such filing requirements for the past 90 days. zz whether the registrant has submitted electronically and every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). zz whether the Registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act. Accelerated Filer Large Accelerated Filer zz If an emerging growth company, indicate by check mark if the Registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. Smaller Reporting Company Non-Accelerated Filer Emerging Growth Company zz whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). As of February 3, 2020, there were 83,209,293 issued and 65,964,970 outstanding shares of the Registrant’s Common Stock, including 209,685 shares held by the First Savings Bank Directors’ Deferred Fee Plan not otherwise considered outstanding under accounting principles generally accepted in the United States of America. The aggregate value of the voting and non-voting common equity held by non-affiliates of the Registrant, based on the closing price of the Common Stock as of June 30, 2019, as quoted by the NYSE, was approximately $1.50 billion. (1) Proxy Statement for the 2020 Annual Meeting of Stockholders of the Registrant (Part III). DOCUMENTS INCORPORATED BY REFERENCE Table of Contents PART I 2 Business ��2 ITEM 1. ITEM 1A. Risk Factors ��34 ITEM 1B. Unresolved Staff Comments ��41 Properties ��41 ITEM 2. Legal Proceedings ��41 ITEM 3. Mine Safety Disclosures ��41 ITEM 4. PART II 42 ITEM 5. ITEM 6. ITEM 7. Market for Registrant’s Common Equity and Related Stockholder Matters and Issuer Purchases of Equity Securities ��42 Selected Financial Data ��43 Management’s Discussion and Analysis of Financial Condition and Results of Operations��45 ITEM 7A. Quantitative and Qualitative Disclosures About Market Risk ��56 Financial Statements and Supplementary Data ��58 ITEM 8. Changes in and Disagreements With Accountants ITEM 9. on Accounting and Financial Disclosure ��113 ITEM 9A. Controls and Procedures ��113 ITEM 9B. Other Information ��113 PART III 114 ITEM 10. Directors, Executive Officers and Corporate Governance ��114 Executive Compensation ��114 ITEM 11. Security Ownership of Certain Beneficial ITEM 12. Owners and Management and Related Stockholder Matters ��114 Certain Relationships and Related Transactions, and Director Independence ��115 ITEM 14. Principal Accountant Fees and Services ��115 ITEM 13. PART IV 116 Exhibits and Financial Statement Schedules ��116 ITEM 15. ITEM 16. Form 10-K Summary ��117 SIGNATURES ��118 Forward Looking Statements Certain statements contained herein are “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934� Such forward-looking statements may be identified by reference to a future period or periods, or by the use of forward-looking terminology, such as “may,” “will,” “believe,” “expect,” “estimate,” “project,” “intend,” “anticipate,” “continue,” or similar terms or variations on those terms, or the negative of those terms� Forward-looking statements are subject to numerous risks and uncertainties, including, but not limited to, those set forth in Item 1A of the Company’s Annual Report on Form 10-K, as supplemented by its Quarterly Reports on Form 10-Q, and those related to the economic environment, particularly in the market areas in which the Company operates, competitive products and pricing, fiscal and monetary policies of the U�S� Government, changes in accounting policies and practices that may be adopted by the regulatory agencies and the accounting standards setters, changes in government regulations affecting financial institutions, including regulatory fees and capital requirements, changes in prevailing interest rates, acquisitions and the integration of acquired businesses, credit risk management, asset-liability management, the financial and securities markets and the availability of and costs associated with sources of liquidity� The Company cautions readers not to place undue reliance on any such forward-looking statements which speak only as of the date made� The Company advises readers that the factors listed above could affect the Company’s financial performance and could cause the Company’s actual results for future periods to differ materially from any opinions or statements expressed with respect to future periods in any current statements� The Company does not have any obligation to update any forward- looking statements to reflect events or circumstances after the date of this statement� 1 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1. Business Provident Financial Services, Inc. The Company is a Delaware corporation which became the holding company for Provident Bank (the “Bank”) on January 15, 2003, following the completion of the Bank’s conversion to a New Jersey-chartered capital stock savings bank� On January 15, 2003, the Company issued an aggregate of 59,618,300 shares of its common stock, par value $0�01 per share in a subscription offering, and contributed $4�8 million in cash and 1,920,000 shares of its common stock to The Provident Bank Foundation, a charitable foundation established by the Bank� As a result of the conversion and related stock offering, the Company raised $567�2 million in net proceeds, of which $293�2 million was utilized to acquire all of the outstanding common stock of the Bank� The Company owns all of the outstanding common stock of the Bank, and as such, is a bank holding company subject to regulation by the Federal Reserve Board� At December 31, 2019, the Company had total assets of $9�81 billion, total loans of $7�33 billion, total deposits of $7�10 billion, and total stockholders’ equity of $1�41 billion� The Company’s mailing address is 239 Washington Street, Jersey City, New Jersey 07302, and the Company’s telephone number is (732) 590-9200� Capital Management The Company paid cash dividends totaling $72�8 million and repurchased 916,326 shares of its common stock at a cost of $21�8 million in 2019� At December 31, 2019, 1�6 million shares remain eligible for repurchase under the board approved stock repurchase program� The Company and the Bank were “well capitalized” at December 31, 2019 under current regulatory standards� Available Information The Company is a public company, and files interim, quarterly and annual reports with the Securities and Exchange Commission (“SEC”)� The SEC maintains an Internet site (http://www�sec�gov) that contains reports, proxy and information statements, and other information regarding issuers that file electronically with the SEC, including the Company� All SEC reports and amendments to these reports are available on the SEC’s website and are made available as soon as practical after they have been filed or furnished to the SEC and are available on the Bank’s website, www�provident� bank, at the “Investor Relations” page, without charge from the Company� Information on our website should not be considered a part of this Annual Report on Form 10-K� Provident Bank Established in 1839, the Bank is a New Jersey-chartered capital stock savings bank operating full-service branch offices in the New Jersey counties of Bergen, Essex, Hudson, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Ocean, Passaic, Somerset, Union and Warren, as well as in Bucks, Lehigh and Northampton counties in Pennsylvania� As a community- and customer-oriented institution, the Bank emphasizes personal service and customer convenience in serving the financial needs of the individuals, families and businesses residing in its primary market areas� The Bank attracts deposits from the general public and businesses primarily in the areas surrounding its banking offices and uses those funds, together with funds generated from operations and borrowings, to originate commercial real estate loans, commercial business loans, residential mortgage loans, and consumer loans� The Bank also invests in mortgage-backed securities and other permissible investments� 2 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business The following are highlights of Provident Bank’s operations Diversified Loan Portfolio Non-Interest Income To improve asset yields and reduce its exposure to interest rate risk, the Bank continues to emphasize the origination of commercial real estate loans, multi-family loans and commercial business loans� These loans generally have adjustable rates or shorter fixed terms and interest rates that are higher than the rates applicable to one-to four-family residential mortgage loans� However, these loans generally have a higher risk of loss than one- to four-family residential mortgage loans� Asset Quality As of December 31, 2019, non-performing assets were $42�9 million or 0�44% of total assets, compared to $27�3 million or 0�28% of total assets at December 31, 2018� The Bank’s non-performing asset levels rose from lower levels reported in the prior year largely due to credit deterioration in several commercial lending relationships, and is not indicative of credit deterioration in the broader loan portfolio� The Bank continues to focus on conservative underwriting criteria and on active and timely collection efforts� Emphasis on Relationship Banking and Core Deposits The Bank emphasizes the acquisition and retention of core deposit accounts, consisting of savings and demand deposit accounts, and expanding customer relationships� Core deposit accounts totaled $6�37 billion at December 31, 2019, representing 89�7% of total deposits, compared with $6�08 billion, or 89�0% of total deposits at December 31, 2018� The Bank also focuses on increasing the number of households and businesses served and the number of banking products per customer� Market Area The Bank’s focus on transaction accounts and expanded products and services has enabled the Bank to generate increased non- interest income� Fees derived from core deposit accounts are a primary source of non-interest income� The Bank also offers investment, wealth and asset management services through its subsidiaries to generate non-interest income� Total non-interest income was $63�8 million for the year ended December 31, 2019, compared with $58�7 million for the year ended December 31, 2018, of which fee income and wealth management income were $28�3 million and $22�5 million, respectively, for the year ended December 31, 2019, compared with $28�1 million and $18�0 million, respectively, for the year ended December 31, 2018� Managing Interest Rate Risk The Bank manages its exposure to interest rate risk through the origination and retention of adjustable rate and shorter-term loans, and its investments in securities� In addition, the Bank uses interest rate swaps as part of its interest rate risk management strategy� Interest rate swaps designated as cash flow hedges involve the receipt of variable amounts from a counterparty in exchange for the Bank making fixed-rate payments over the life of the agreements without exchange of the underlying notional amount� These interest rate swaps are used to hedge the variable cash outflows associated with Federal Home Loan Bank of New York (“FHLBNY”) borrowings� At December 31, 2019, 62�4% of the Bank’s loan portfolio had a term to maturity of one year or less, or had adjustable interest rates� At December 31, 2019, the Bank’s securities portfolio totaled $1�49 billion and had an expected average life of 3�41 years to manage its exposure to interest rate movements� The Company and the Bank are headquartered in Jersey City, which is located in Hudson County, New Jersey� At December 31, 2019, the Bank operated a network of 83 full-service banking offices throughout thirteen counties in northern and central New Jersey, as well as three counties in Pennsylvania� The Bank maintains its administrative offices in Iselin, New Jersey and satellite loan production offices in Convent Station, Flemington, Paramus and Manasquan, New Jersey, as well as in Bethlehem, Newtown and Wayne, Pennsylvania� The Bank’s lending activities, though concentrated in the communities surrounding its offices, extend predominantly throughout New Jersey and eastern Pennsylvania� population of approximately 6�9 million, which was 78�0% of the state’s total population� The Bank’s Pennsylvania market area has a population of approximately 1�3 million, which was 10�2% of that state’s total population� Because of the diversity of industries within the Bank’s market area and, to a lesser extent, its proximity to the New York City financial markets, the area’s economy can be significantly affected by changes in national and international economies� According to the U�S� Bureau of Labor Statistics, the unemployment rate in New Jersey was 3�5% at December 31, 2019, a decrease from 4�0% at December 31, 2018� The unemployment rate in Pennsylvania was 4�5% for December 31, 2019, an increase from 4�2% at December 31, 2018� The Bank’s primary market area includes a mix of urban and suburban communities, and has a diversified mix of industries including pharmaceutical, manufacturing companies, network communications, insurance and financial services, healthcare, and retail� According to the U�S� Census Bureau’s most recent population data, the Bank’s New Jersey market area has a Within its primary market areas in New Jersey and Pennsylvania, the Bank had an approximate 2�16% and 0�67% share of bank deposits as of June 30, 2019, respectively, the latest date for which statistics are available� On a statewide basis, the Bank had an approximate 1�95% deposit share of the New Jersey market and an approximate 0�06% deposit share of the Pennsylvania market� 3 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business Competition The Bank faces significant competition in originating and retaining loans and attracting deposits� The northern and central New Jersey and eastern Pennsylvania market areas have a high concentration of financial institutions, including large money center and regional banks, community banks, credit unions, investment brokerage firms and insurance companies� The Bank faces direct competition for loans from each of these institutions as well as from mortgage companies, on-line lenders and other loan origination firms operating in its market area� The Bank’s most direct competition for deposits comes from several commercial banks and savings banks in its market area� Certain of these banks have substantially greater financial resources than the Bank� The Bank also faces significant competition for deposits from the mutual fund and investment advisory industries and from investors’ direct purchases of short-term money market securities and other corporate and government securities� The Bank competes in this environment by maintaining a diversified product line, including mutual funds, annuities and other investment services made available through its investment subsidiaries� Relationships with customers are built and maintained through the Bank’s branch network, its deployment of branch ATMs, and its mobile, telephone and web-based banking services� Lending Activities The Bank originates commercial real estate loans, commercial business loans, fixed-rate and adjustable-rate mortgage loans collateralized by one- to four-family residential real estate and other consumer loans, for borrowers generally located within its primary market area� Residential mortgage loans are primarily underwritten to standards that allow the sale of the loans to the secondary markets, primarily to the Federal Home Loan Mortgage Corporation (“FHLMC” or “Freddie Mac”), the Federal National Mortgage Association (“FNMA” or “Fannie Mae”) and the FHLBNY� To manage interest rate risk, the Bank generally sells fixed-rate residential mortgages that it originates with terms greater than 15 years� The Bank commonly retains biweekly payment fixed-rate residential mortgage loans with a maturity of 30 years or less and a majority of the originated adjustable-rate mortgages for its portfolio� The Bank originates commercial real estate loans that are secured by income-producing properties such as multi-family apartment buildings, office buildings, and retail and industrial properties� Generally, these loans have maturities of either 5 or 10 years� For loans greater than $5�0 million originated with maturities in excess of 7 years, the Bank generally requires loan-level interest rate swaps for qualified borrowers� The Bank has historically provided construction loans for both single family and condominium projects intended for sale and commercial projects, including residential rental projects that will be retained as investments by the borrower� The Bank underwrites most construction loans for a term of three years or less� The majority of these loans are underwritten on a floating rate basis� The Bank recognizes that there is higher risk in construction lending than permanent lending� As such, the Bank takes certain precautions to mitigate this risk, including the retention of an outside engineering firm to perform plan and cost reviews, and to review all construction advances made against work in place, and a limitation on how and when loan proceeds are advanced� In most cases, for the single family and condominium projects, the Bank limits its exposure against houses or units that are not under contract� Similarly, commercial construction loans usually have commitments for significant pre-leasing, or funds are held back until the leases are finalized� Funding requirements and loan structure for residential rental projects vary depending on whether such projects are vertical or horizontal construction� Commercial loans are made to businesses of varying size and type within the Bank’s market� The Bank lends to established businesses, and the loans are generally secured by business assets such as equipment, receivables, inventory, real estate or marketable securities� On a limited basis, the Bank makes unsecured commercial loans� Most commercial lines of credit are made on a floating interest rate basis and most term loans are made on a fixed interest rate basis, usually with terms of five years or less� The Bank originates consumer loans that are secured, in most cases, by a borrower’s assets� Home equity loans and home equity lines of credit that are secured by a first or second mortgage lien on the borrower’s residence comprise the largest category of the Bank’s consumer loan portfolio� Loan Portfolio Composition Set forth below is selected information concerning the composition of the loan portfolio by type, including Purchased Credit Impaired (“PCI”) loans, (after deductions for deferred fees and costs, unearned discounts and premiums and allowances for losses) at the dates indicated� 4 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business (dollars in thousands) Amount Percent Amount Percent Amount Percent Amount Percent Amount Percent 2019 2018 2017 2016 2015 At December 31, Residential mortgage loans Commercial mortgage loans Multi-family mortgage loans Construction loans Total mortgage loans $ 1,078,227 14�82 % $ 1,100,009 15�29 % $ 1,142,914 15�73 % $ 1,212,255 17�46 % $ 1,255,159 19�38 % 2,578,477 35�43 2,299,417 31�96 2,171,174 29�88 1,978,700 28�50 1,716,117 26�50 1,225,675 16�84 1,339,800 18�62 1,404,005 19�32 1,402,169 20�20 1,234,066 19�06 429,812 5�91 388,999 5�41 392,580 5�40 264,814 3�81 331,649 5�12 5,312,191 73�00 5,128,225 71�28 5,110,673 70�33 4,857,938 69�97 4,536,991 70�06 Commercial loans 1,634,759 22�46 1,695,148 23�56 1,745,301 24�02 1,630,887 23�49 1,434,291 22�15 Consumer loans 391,360 5�38 431,428 6�00 473,958 6�52 516,755 7�44 566,175 8�74 Total gross loans Premiums on purchased loans Unearned discounts 7,338,310 100�84 7,254,801 100�84 7,329,932 100�87 7,005,580 100�90 6,537,457 100�95 2,474 0�02 3,243 0�04 4,029 0�06 4,968 0�07 5,740 0�09 (26) — (33) — (36) — (39) — (41) — Net deferred fees (7,873) (0�12) (7,423) (0�11) (8,207) (0�10) (7,023) (0�08) (5,482) (0�09) Total loans 7,332,885 100�74 7,250,588 100�77 7,325,718 100�83 7,003,486 100�89 6,537,674 100�95 Allowance for loan losses TOTAL LOANS, NET (55,525) (0�76) (55,562) (0�77) (60,195) (0�83) (61,883) (0�89) (61,424) (0�95) $7,277,360 99.98 % $ 7,195,026 100.00 % $ 7,265,523 100.00 % $ 6,941,603 100.00 % $ 6,476,250 100.00 % Loan Maturity Schedule The following table sets forth certain information as of December 31, 2019, regarding the maturities of loans in the loan portfolio, including PCI loans� Demand loans having no stated schedule of repayment and no stated maturity, and overdrafts are reported as due within one year� (in thousands) Within One Year One Through Three Years Three Through Five Years Five Through Ten Years Ten Through Twenty Years Beyond Twenty Years Total Residential mortgage loans $ 462 $ 4,272 $ 13,832 $ 94,036 $ 425,984 $ 539,641 $ 1,078,227 Commercial mortgage loans Multi-family mortgage loans Construction loans Total mortgage loans Commercial loans Consumer loans 239,389 125,192 229,644 594,687 371,857 14,260 445,888 117,277 162,602 730,039 302,082 250,969 662,217 7,149 14,900 738,504 2,001,825 215,188 537,366 6,325 16,543 88,579 65,349 15,517 696,367 158,629 211,115 6,457 4,671 2,578,477 1,225,675 — 429,812 550,769 5,312,191 49,637 1,634,759 54,538 391,360 466,554 1,230,672 189,517 TOTAL GROSS LOANS $ 980,804 $ 1,038,446 $ 970,235 $ 2,627,770 $ 1,066,111 $ 654,944 $ 7,338,310 5 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business Fixed- and Adjustable-Rate Loan Schedule The following table sets forth as of December 31, 2019 the amount of all fixed-rate and adjustable-rate loans due after December 31, 2020� (in thousands) Residential mortgage loans Commercial mortgage loans Multi-family mortgage loans Construction loans Total mortgage loans Commercial loans Consumer loans TOTAL LOANS Due After December 31, 2020 Fixed Adjustable Total $ 805,206 $ 272,559 $ 1,077,765 970,481 357,754 5,840 1,368,608 2,339,089 742,729 194,328 1,100,483 200,168 2,139,281 2,578,224 4,717,505 394,407 261,189 868,495 115,910 1,262,902 377,099 $ 2,794,877 $ 3,562,629 $ 6,357,506 Residential Mortgage Loans The Bank originates residential mortgage loans secured by first mortgages on one- to four-family residences, generally located in the State of New Jersey and the eastern part of Pennsylvania� The Bank originates residential mortgages primarily through commissioned mortgage representatives and via the Internet� The Bank originates both fixed-rate and adjustable-rate mortgages� As of December 31, 2019, $1�08 billion or 14�8% of the total loan portfolio consisted of residential real estate loans� Of the one- to four-family loans at that date, 74�7% were fixed-rate and 25�3% were adjustable-rate loans� The Bank originates fixed-rate fully amortizing residential mortgage loans with the principal and interest payments due each month, that typically have maturities ranging from 10 to 30 years� The Bank also originates fixed-rate residential mortgage loans with maturities of 10, 15, 20 and 30 years that require the payment of principal and interest on a biweekly basis� Fixed-rate jumbo residential mortgage loans (loans over the maximum that one of the government-sponsored agencies will purchase) are originated with maturities of up to 30 years� The Bank currently offers adjustable-rate mortgage loans with a fixed-rate period of 5, 7 or 10 years prior to the first annual interest rate adjustment� The standard adjustment formula is the one-year constant maturity Treasury rate plus 2�75%, adjusting annually after its first re-set period, with a 2% maximum annual adjustment and a 6% maximum adjustment over the life of the loan� Residential mortgage loans are primarily underwritten to Freddie Mac and Fannie Mae standards� The Bank’s standard maximum loan to value ratio is 80%� However, working through mortgage insurance companies, the Bank underwrites loans for sale to Freddie Mac programs that will finance up to 97% of the value of the residence� Generally all fixed-rate loans with terms of 20 years or more are sold into the secondary market with servicing rights retained� Fixed-rate residential mortgage loans retained in the Bank’s portfolio generally include loans with a term of 15 years or less and biweekly payment residential mortgage loans with a term of 30 years or less� The Bank retains the majority of the originated adjustable-rate mortgages for its portfolio� Loans are sold without recourse, generally with servicing rights retained by the Bank� The percentage of loans sold into the secondary market will vary depending upon interest rates and the Bank’s strategies for reducing exposure to interest rate risk� In 2019, $1�9 million or 1�2% of residential real estate loans originated were sold into the secondary market� All of the loans sold in 2019 were long-term, fixed-rate mortgages� The retention of adjustable-rate mortgages, as opposed to longer- term, fixed-rate residential mortgage loans, helps reduce the Bank’s exposure to interest rate risk� However, adjustable-rate mortgages generally pose credit risks different from the credit risks inherent in fixed-rate loans primarily because as interest rates rise, the underlying debt service payments of the borrowers rise, thereby increasing the potential for default� The Bank believes that these credit risks, which have not had a material adverse effect on the Bank to date, generally are less onerous than the interest rate risk associated with holding 20- and 30-year fixed-rate loans in its loan portfolio� For many years, the Bank has offered discounted rates on residential mortgage loans to low- to moderate-income individuals� Loans originated in this category over the last five years have totaled $16�9 million� The Bank also offers a special rate program for first-time homebuyers under which originations have totaled over $41�2 million for the past five years� The Bank does not originate or purchase sub-prime or option ARM loans� Commercial Real Estate Loans The Bank originates loans secured by mortgages on various commercial income producing properties, including multi-family apartment buildings, office buildings and retail and industrial properties� Commercial real estate loans were 35�4% of the total loan portfolio at December 31, 2019� A substantial majority of the Bank’s commercial real estate loans are secured by properties located in the State of New Jersey� The Bank originates commercial real estate loans with adjustable rates and with fixed interest rates for a period that is generally five to ten years or less, which may adjust after the initial period� Typically these loans are written for maturities of ten years or less 6 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business and generally have an amortization schedule of 20 or 25 years� As a result, the typical amortization schedule will result in a substantial principal payment upon maturity� The Bank generally underwrites commercial real estate loans to a maximum 75% advance against either the appraised value of the property, or its purchase price (for loans to fund the acquisition of real estate), whichever is less� The Bank generally requires minimum debt service coverage of 1�20 times� There is a potential risk that the borrower may be unable to pay off or refinance the outstanding balance at the loan maturity date� The Bank typically lends to experienced owners or developers who have knowledge and expertise in the commercial real estate market� Among the reasons for the Bank’s continued emphasis on commercial real estate lending is the desire to invest in assets bearing interest rates that are generally higher than interest rates on residential mortgage loans and more sensitive to changes in market interest rates� Commercial real estate loans, however, entail significant additional credit risk as compared to one- to four-family residential mortgage loans, as they typically involve larger loan balances concentrated with single borrowers or groups of related borrowers� In addition, the payment experience on commercial real estate loans secured by income-producing properties is typically dependent on the successful operation of the related real estate project, and thus may be more significantly impacted by adverse conditions in the real estate market or in the economy generally� The Bank performs more extensive due diligence in underwriting commercial real estate loans than loans secured by owner- occupied one- to four-family residential properties due to the larger loan amounts and the riskier nature of such loans� The Bank assesses and mitigates the risk in several ways, including inspection of all such properties and the review of the overall financial condition of the borrower and guarantors, which may include, for example, the review of the rent rolls and the verification of income� If applicable, a tenant analysis and market analysis are part of the underwriting� Generally, for commercial real estate secured loans in excess of $1�0 million and for all other commercial real estate loans where it is deemed appropriate, the Bank requires environmental professionals to inspect the property and ascertain any potential environmental risks� In accordance with regulatory guidelines, the Bank requires a full independent appraisal for commercial real estate properties� The appraiser must be selected from the Bank’s approved list, or otherwise approved by the Chief Credit Officer in instances such as an out-of-state or special use property� The Bank also employs an independent review appraiser to ensure that the appraisal meets the Bank’s standards� Financial statements are also required annually for review� The Bank’s policy also requires that a property inspection of commercial mortgages over $2�5 million be completed at least every 18 months, or more frequently when warranted� loan-to-value ratio of 55%� The loan has a risk rating of “3” (loans rated 1-4 are deemed to be “acceptable quality” — see discussion of the Bank’s nine-point risk rating system for loans under “Allowance for Loan Losses” in the “Asset Quality” section) and was performing in accordance with its terms and conditions as of December 31, 2019� (For the Bank’s largest group borrower exposure — see discussion on “Loans to One Borrower”)� Multi-family Loans The Bank underwrites loans secured by apartment buildings that have five or more units� The Bank considers multi-family lending a component of the commercial real estate lending portfolio� The underwriting standards and procedures that are used to underwrite commercial real estate loans are used to underwrite multi-family loans, except the loan-to-value ratio shall not exceed 80% of the appraised value of the property, the debt-service coverage should be a minimum of 1�15 times and an amortization period of up to 30 years may be used� The Bank’s largest multi-family loan as of December 31, 2019 was a $41�0 million loan secured by a first leasehold mortgage lien on a 129-unit, six story class A luxury rental apartment building with 12,000 square feet of office/retail space located in Morristown, New Jersey� The project sponsor is one of the largest privately-held real estate owner/developers in the United States, and has extensive experience and a successful track record in the development and management of multi-family projects� The loan has a risk rating of “3” (loans rated 1-4 are deemed to be “acceptable quality” — see discussion of the Bank’s nine-point risk rating system for loans under “Allowance for Loan Losses” in the “Asset Quality” section) and was performing in accordance with its terms and conditions as of December 31, 2019� (For the Bank’s largest group borrower exposure — see discussion on “Loans to One Borrower”)� Construction Loans The Bank originates commercial construction loans� Commercial construction lending includes both new construction of residential and commercial real estate projects and the rehabilitation of existing structures� The Bank’s commercial construction financing includes projects constructed for investment purposes (rental property), projects for sale (single family/condominiums) and to a lesser extent, owner- occupied business properties� To mitigate the speculative nature of construction loans, the Bank generally requires significant pre-leasing on rental properties; requires that a percentage of the for-sale single-family residences or condominiums be under contract to support construction loan advances; and requires other covenants on residential for rental projects depending on whether the project is vertical or horizontal construction� The Bank’s largest commercial mortgage loan as of December 31, 2019 was a $38�2 million loan secured by a first mortgage lien on fifteen mixed-use retail, residential and office buildings located in Hoboken, NJ� This was for an acquisition and refinance of fifteen Bank mortgaged properties by a large publicly traded, investment grade REIT with extensive experience and a successful track record� The loan has strong debt-service coverage and a low The Bank generally underwrites construction loans for a term of three years or less� The majority of the Bank’s construction loans are floating-rate loans with a maximum 75% loan-to-value ratio for the completed project� The Bank employs professional engineering firms to assist in the review of construction cost estimates and make site inspections to determine if the work has been completed prior to the advance of funds for the project� 7 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business Construction lending generally involves a greater degree of risk than commercial real estate or multi-family lending� Repayment of a construction loan is, to a great degree, dependent upon the successful and timely completion of the construction of the subject project and the successful marketing of the sale or lease of the project� Construction delays, slower than anticipated absorption or the financial impairment of the builder may negatively affect the borrower’s ability to repay the loan� For all construction loans, the Bank requires an independent appraisal, which includes information on market rents and/or comparable sales for competing projects� The Bank also obtains personal guarantees and conducts environmental due diligence as appropriate� The Bank also employs other means to mitigate the risk of the construction lending process� On commercial construction projects that the developer maintains for rental, the Bank typically holds back funds for tenant improvements until a lease is executed� For single family and condominium financing, the Bank generally requires payment for the release of a unit that exceeds the amount of the loan advance attributable to such unit� The Bank’s largest construction loan at December 31, 2019 was a $35�5 million commitment secured by a first mortgage lien on property and improvements related to the construction of a 382,400 square foot industrial building on 29�7 acres located in the Township of Monroe, NJ� The loan had an outstanding balance of $25�7 million at December 31, 2019� This loan closed in mid-2019 with construction completion expected by the end of 2020� This project is 100% pre-leased� The project sponsor is an experienced and long standing real estate owner and developer with a successful track record in the development and management of commercial real estate� The loan has a risk rating of “3” (loans rated 1-4 are deemed “acceptable quality” – see discussion of the Bank’s nine-point risk rating system for loans under “Allowance for Loan Losses” in the “Asset Quality” section) and was performing in accordance with its terms and conditions as of December 31, 2019� Commercial Loans The Bank underwrites commercial loans to corporations, partnerships and other businesses� Commercial loans represented 22�5% of the total loan portfolio at December 31, 2019� The majority of the Bank’s commercial loan customers are local businesses with revenues of less than $50�0 million� The Bank primarily offers commercial loans for equipment purchases, lines of credit for working capital purposes, letters of credit and real estate loans where the borrower is the primary occupant of the property� Most commercial loans are originated on a floating- rate basis and the majority of fixed-rate commercial term loans are fully amortized over a five-year period� Owner-occupied commercial real estate loans are generally underwritten to terms consistent with those utilized for commercial real estate; however, the maximum loan-to-value ratio for owner-occupied commercial real estate loans is 80%� The Bank also underwrites Small Business Administration (“SBA”) guaranteed loans and guaranteed or assisted loans 8 through various state, county and municipal programs� These governmental guarantees are typically used in cases where the borrower requires additional credit support� The Bank has “Preferred Lender” status with the SBA, allowing a more streamlined application and approval process� The underwriting of a commercial loan is based upon a review of the financial statements of the prospective borrower and guarantors� In most cases the Bank obtains a general lien on accounts receivable and inventory, along with the specific collateral such as real estate or equipment, as appropriate� Commercial loans generally bear higher interest rates than mortgage loans, but they also involve a higher risk of default since their repayment is generally dependent on the cash flow of the borrower’s business� As a result, the availability of funds for the repayment of commercial loans may be substantially dependent on the success of the business itself and the general economic environment� The Bank’s largest commercial loan as of December 31, 2019 was a $30�0 million working capital and bonding line of credit to a large and long standing general contractor specializing in heavy bridge and highway construction� The loan, which is annually renewable at the Bank’s option, is unsecured and primarily used for working capital and bonding purposes� The loan has a risk rating of “4” (loans rated 1-4 are deemed “acceptable quality” – see discussion of the Bank’s nine-point risk rating system for loans under “Allowance for Loan Losses” in the “Asset Quality” section)� At December 31, 2019, there was no outstanding balance under the line� (For the Bank’s largest group borrower exposure — see discussion on “Loans to One Borrower”)� Consumer Loans The Bank offers a variety of consumer loans on a direct basis to individuals� Consumer loans represented 5�4% of the total loan portfolio at December 31, 2019� Home equity loans and home equity lines of credit constituted 95�0% of the consumer loan portfolio and indirect marine loans constituted 1�5% of the consumer loan portfolio as of December 31, 2019� The remaining 3�5% of the consumer loan portfolio includes personal loans and unsecured lines of credit, direct auto loans and recreational vehicle loans� The Bank no longer purchases or originates indirect auto, marine or recreational vehicle loans� Interest rates on home equity loans are fixed for a term not to exceed 20 years and the maximum loan amount is $650,000� A portion of the home equity loan portfolio includes “first-lien product loans,” under which the Bank has offered special rates to borrowers who refinance first mortgage loans on the home equity (first-lien) basis� At December 31, 2019, first-lien home equity loans outstanding totaled $228�5 million� The Bank’s home equity lines of credit are made at floating interest rates and the Bank provides lines of credit of up to $500,000� The approved home equity lines and utilization amounts as of December 31, 2019 were $363�0 million and $116�7 million, respectively, representing utilization of 32�2%� www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business Consumer loans generally entail greater credit risk than residential mortgage loans, particularly in the case of home equity loans and lines of credit secured by second lien positions, consumer loans that are unsecured or that are secured by assets that tend to depreciate, such as automobiles, boats and recreational vehicles� Collateral repossessed by the Bank from a defaulted consumer loan may not provide an adequate source of repayment of the outstanding loan balance, and the remaining deficiency may warrant further substantial collection efforts against the borrower� In addition, consumer loan collections are dependent upon the borrower’s continued financial stability, which is more likely to be adversely affected by job loss, divorce, illness or personal bankruptcy� Furthermore, the application of various federal and state laws, including bankruptcy and insolvency laws, may limit the amount the Bank can recover on such loans� Loan Originations, Purchases, and Repayments The following table sets forth the Bank’s loan origination, purchase and repayment activities for the periods indicated� (in thousands) Originations: Residential mortgage Commercial mortgage Multi-family mortgage Construction Commercial Consumer Subtotal of loans originated Loans purchased Total loans originated and purchased Loans sold Repayments: Residential mortgage Commercial mortgage Multi-family mortgage Construction Commercial Consumer Total repayments Total reductions Other items, net(1) Year Ended December 31, 2019 2018 2017 $ 155,211 $ 108,406 $ 577,603 154,235 381,775 1,445,345 114,230 2,828,399 — 448,137 126,159 360,413 1,992,972 120,369 3,156,456 1,344 121,901 525,900 51,371 354,594 2,525,921 121,790 3,701,477 — 2,828,399 3,157,800 3,701,477 16,212 36,043 24,938 176,112 361,832 283,085 246,852 1,492,822 154,122 2,714,825 2,731,037 (15,065) 149,326 348,055 204,781 296,450 2,006,342 162,597 3,167,551 3,203,594 (29,336) 188,103 188,352 150,205 249,872 2,403,945 163,041 3,343,518 3,368,456 (10,789) NET INCREASE (DECREASE) $ 82,297 $ (75,130) $ 322,232 (1) Other items, net include charge-offs, deferred fees and expenses, discounts and premiums� 9 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report PART I Item 1 Business Loan Approval Procedures and Authority The Bank’s Board of Directors approves the Lending Policy on at least an annual basis and on an interim basis as modifications are warranted� The Lending Policy sets the Bank’s lending authority for each type of loan� The Bank’s lending officers are assigned dollar authority limits based upon their experience and expertise� All commercial loan approvals require dual signature authority� The largest individual lending authority is $10�0 million, which is only available to the Chief Executive Officer, the Chief Lending Officer and the Chief Credit Officer� The authority of the Chief Lending Officer and Chief Credit Officer may be increased to $15�0 million for permanent commercial real estate loans acting jointly� Loans in excess of these limits, or which when combined with existing credits of the borrower or related borrowers exceed these limits, are presented to the management Credit Committee for approval� The Credit Committee currently consists of eleven senior officers including the Chief Executive Officer, the Chief Lending Officer, the Chief Financial Officer, the Chief Credit Officer, the Chief Administrative Officer, the Credit Risk Manager and the Deputy Lending Officer, and requires a majority vote for credit approval� While the Bank discourages loan policy exceptions, based upon reasonable business considerations exceptions to the policy may be warranted� The business reason and mitigants for the exception must be noted on the loan approval document� The policy exception requires the approval of the Chief Lending Officer, Deputy Lending Officer or the Department Manager of the lending department responsible for the underlying loan, if it is within his or her approval authority limit� All other policy exceptions must be approved by the Credit Committee� The Credit Administration Department reports the type and frequency of loan policy exceptions to the Board of Directors on a quarterly basis, or more frequently if necessary� The Bank has adopted a risk rating system as part of the credit risk assessment of its loan portfolio� The Bank’s commercial real estate and commercial lending officers are required to maintain an appropriate risk rating for each loan in their portfolio� When the lender learns of important financial developments, the risk rating is reviewed accordingly� Risk ratings are subject to review by the Credit Department during the underwriting and loan review processes� Loan review examinations are performed by an independent third party which validates the risk ratings on a sample basis� In addition, a risk rating can be adjusted at the weekly Credit Committee meeting and quarterly at management’s Credit Risk Management Committee, which meets to review all loans rated a “Pass/Watch” (“5”) or worse� The Bank requires an annual review be performed for commercial and commercial real estate loans above certain dollar thresholds, depending on loan type, to help determine the appropriate risk ratings� The risk ratings play an important role in the establishment of the loan loss provision and to confirm the adequacy of the allowance for loan losses� Loans to One Borrower The regulatory limit on total loans to any borrower or attributed to any one borrower is 15% of the Bank’s unimpaired capital and surplus� As of December 31, 2019, the regulatory lending limit was $147�4 million� The Bank’s current internal policy limit on total loans to a borrower or related borrowers that constitute a group exposure is up to $100�0 million for loans with a risk rating of “2” or better, up to $90�0 million for loans with a risk rating of “3”, and up to $65�0 million for loans with a risk rating of “4”� For a select group of the most credit-worthy and diversified borrowers, the maximum group exposure limit is up to $130�0 million� Maximum group exposure limits may be lower depending on the type of loans involved� The Bank reviews these group exposures on a quarterly basis� The Bank also sets additional limits on size of loans by loan type� At December 31, 2019, the Bank’s largest group exposure with an individual borrower and its related entities was $125�8 million, consisting of eight commercial real estate loans totaling $98�5 million, secured by five retail properties and two office buildings located in New Jersey and Pennsylvania, two construction loans totaling $11�9 million, secured by a retail and office building project located in Pennsylvania, an $8�4 million land loan secured by 31 acres in New Jersey, a $6�0 million unsecured line of credit, $600,000 under seven letters of credit and $400,000 under eleven ACH facilities� The loans have an average risk rating of “4”� The borrower, headquartered in New Jersey, is an experienced real estate owner and developer in the states of New Jersey and Pennsylvania� As of December 31, 2019, all of the loans in this lending relationship were performing in accordance with their respective terms and conditions� As of December 31, 2019, the Bank had $2�1 billion in loans outstanding to its 50 largest borrowers and their related entities� 10 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportAsset Quality General One of the Bank’s key objectives has been and continues to be to maintain a high level of asset quality� In addition to maintaining sound credit standards for new loan originations, the Bank employs proactive collection and workout processes in dealing with delinquent or problem loans� The Bank actively markets properties that it acquires through foreclosure or otherwise in the loan collection process� Collection Procedures In the case of residential mortgage and consumer loans, collection activities begin on the sixteenth day of delinquency� Collection efforts include automated notices of delinquency, telephone calls, letters and other notices to delinquent borrowers� Foreclosure proceedings and other appropriate collection activities such as repossession of collateral are commenced within at least 90 to 120 days after a loan is delinquent provided a plan of repayment to cure the delinquency or other loss mitigation arrangement cannot be reached with the borrower� Periodic inspections of real estate and other collateral are conducted throughout the collection process� The Bank’s collection procedures for Federal Housing Association (“FHA”) and Veteran’s Administration (“VA”) one- to four-family mortgage loans follow the collection and loss mitigation guidelines outlined by those agencies� Real estate and other assets acquired through foreclosure or in connection with a loan workout are held as foreclosed assets� The Bank carries other real estate owned and other foreclosed assets at the lower of their cost or their fair value less estimated selling costs� The Bank attempts to sell the property at foreclosure sale or as soon as practical after the foreclosure sale through a proactive marketing effort� The collection procedures for commercial real estate and commercial loans include sending periodic late notices and letters to a borrower once a loan is past due� The Bank attempts to make direct contact with a borrower once a loan is 16 days past due, usually by telephone� The Chief Lending Officer and Chief Credit Officer review all commercial real estate and commercial loan delinquencies on a weekly basis� Generally, delinquent commercial real estate and commercial loans are transferred to the Asset Recovery Department for further action if the delinquency is not cured within a reasonable period of time, typically 90 days� The Chief Lending Officer and Chief Credit Officer have the authority to transfer performing commercial real estate or commercial loans to the Asset Recovery Department if, in their opinion, a credit problem exists or is likely to occur� Loans deemed uncollectible are proposed for charge-off on a monthly basis� Any charge-off recommendation of $500,000 or greater is submitted to executive management� PART I Item 1 Business Delinquent Loans and Non-performing Loans and Assets Bank policy requires that the Chief Credit Officer to continuously monitor the status of the loan portfolios and report to the Board of Directors on at least a quarterly basis� These reports include information on impaired loans, delinquent loans, criticized and classified assets, and foreclosed assets� An impaired loan is defined as a non-homogeneous loan greater than $1�0 million for which it is probable, based on current information, that the Bank will not collect all amounts due under the contractual terms of the loan agreement� Impaired loans also include all loans modified as troubled debt restructurings (“TDRs”)� A loan is deemed to be a TDR when a modification resulting in a concession is made by the Bank in an effort to mitigate potential loss arising from a borrower’s financial difficulty� Smaller balance homogeneous loans including residential mortgages and other consumer loans are evaluated collectively for impairment and are excluded from the definition of impaired loans, except for TDRs� Impaired loans are individually identified and reviewed to determine that each loan’s carrying value is not in excess of the fair value of the related collateral or the present value of the expected future cash flows� As of December 31, 2019, there were 158 impaired loans totaling $70�6 million, of which 147 loans totaling $48�3 million were TDRs� Included in this total were 133 TDRs related to 128 borrowers totaling $42�7 million that were performing in accordance with their restructured terms and which continued to accrue interest at December 31, 2019� Interest income stops accruing on loans when interest or principal payments are 90 days in arrears or earlier when the timely collectability of such interest or principal is doubtful� When the accrual of interest on a loan is stopped, the loan is designated as a non-accrual loan and the outstanding unpaid interest previously credited is reversed� A non-accrual loan is returned to accrual status when factors indicating doubtful collection no longer exist, the loan has been brought current and the borrower demonstrates some period (generally six months) of timely contractual payments� Federal and state regulations as well as the Bank’s policy require the Bank to utilize an internal risk rating system as a means of reporting problem and potential problem assets� Under this system, the Bank classifies problem and potential problem assets as “substandard,” “doubtful” or “loss” assets� An asset is considered “substandard” if it is inadequately protected by the current net worth and paying capacity of the obligor or of the collateral pledged, if any� “Substandard” assets include those characterized by the “distinct possibility” that the Bank will sustain “some loss” if the deficiencies are not corrected� Assets classified as “doubtful” have all of the weaknesses inherent in those classified “substandard” with the added characteristic that the weaknesses present make “collection or liquidation in full,” on the basis of currently existing facts, conditions, and values, “highly questionable and improbable�” Assets classified as “loss” are those considered “uncollectible” and of such little value that their 11 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business continuance as assets without the establishment of a specific loss reserve is not warranted� Assets which do not currently expose the Bank to sufficient risk to warrant classification in one of the aforementioned categories, but possess potential weaknesses, are designated “special mention�” Management estimates the amount of loan losses for groups of loans by applying quantitative loss factors to loan segments at the risk rating level, and applying qualitative adjustments to each loan segment at the portfolio level� Quantitative loss factors give consideration to historical loss experience by loan type based upon an appropriate look back period and adjusted for a loss emergence period� Qualitative adjustments give consideration to other qualitative or environmental factors such as trends and levels of delinquencies, impaired loans, charge-offs, recoveries and loan volumes, as well as national and local economic trends and conditions� Qualitative adjustments reflect risks in the loan portfolio not captured by the quantitative loss factors and, as such, are evaluated from a risk level perspective relative to the risk levels present over the look back period� The reserves resulting from the application of both of these sets of loss factors are combined to arrive at the allowance for loan losses� When the Bank classifies one or more assets, or portions thereof, as “loss,” the Bank is required either to establish a specific allowance for losses equal to 100% of the amount of the asset so classified or to charge-off such amount� Management’s determination as to the classification of assets and the amount of the valuation allowances is subject to review by the FDIC and the New Jersey Department of Banking and Insurance, each of which can require the establishment of additional general or specific loss allowances� The FDIC, in conjunction with the other federal banking agencies, issued an interagency policy statement on the allowance for loan and lease losses� The policy statement provides guidance for financial institutions on both the responsibilities of the board of directors and management for the maintenance of adequate allowances, and guidance for banking agency examiners to use in determining the adequacy of general valuation allowances� Generally, the policy statement reaffirms that institutions should have effective loan review systems and controls to identify, monitor and address asset quality problems; that loans deemed uncollectible are promptly charged off; and that the institution’s process for determining an adequate level for its valuation allowance is based on a comprehensive, adequately documented, and consistently applied analysis of the institution’s loan and lease portfolio� While management believes that on the basis of information currently available to it, the allowance for loans losses is adequate as of December 31, 2019, actual losses are dependent upon future events and, as such, further additions to the level of allowances for loan losses may become necessary� Loans are classified in accordance with the risk rating system described previously� At December 31, 2019, $88�5 million of loans were classified as “substandard,” which consisted of $57�0 million in commercial loans, $13�5 million in commercial and multi-family mortgage loans, $10�2 million in residential loans and $1�7 million in consumer loans� At that same date, there were $836,000 loans classified as “doubtful�” Also, there were no loans classified as “loss” at December 31, 2019� As of December 31, 2019, $128�7 million of loans were designated “special mention�” The following table sets forth delinquencies in the loan portfolio as of the dates indicated� At December 31, 2019 At December 31, 2018 At December 31, 2017 60-89 Days 90 Days or More 60-89 Days 90 Days or More 60-89 Days 90 Days or More Number of Loans Principal Balance of Loans Number of Loans Principal Balance of Loans Number of Loans Principal Balance of Loans Number of Loans Principal Balance of Loans Number of Loans Principal Balance of Loans Number of Loans Principal Balance of Loans 15 $ 2,579 36 $ 8,543 24 $ 5,557 31 $ 5,853 27 $ 4,325 49 $ 8,105 — — — 15 2 12 — — — 2,579 95 337 6 5,270 — — 42 24 18 — — 13,813 12,137 1,148 — — — 24 2 15 — — — 5,557 13,565 610 12 3,180 — — 43 19 21 — — 9,033 4,309 1,266 — — — 27 2 12 — — — 4,325 406 487 8 5,887 — — 57 24 41 — — 13,992 6,901 2,491 (dollars in thousands) Residential mortgage loans Commercial mortgage loans Multi-family mortgage loans Construction loans Total mortgage loans Commercial loans Consumer loans TOTAL LOANS 29 $ 3,011 84 $ 27,098 41 $ 19,732 83 $ 14,608 41 $ 5,218 122 $ 23,384 12 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business Non-Accrual Loans and Non-Performing Assets The following table sets forth information regarding non-accrual loans and other non-performing assets� At December 31, 2019, there were 14 TDRs totaling $5�6 million that were classified as non-accrual, compared to 19 non-accrual TDRs which totaled $11�2 million at December 31, 2018� Loans are generally placed on non-accrual status when they become 90 days or more past due or if they have been identified as presenting uncertainty with respect to the collectability of interest or principal� (dollars in thousands) Non-accruing loans: Residential mortgage loans Commercial mortgage loans Multi-family mortgage loans Construction loans Commercial loans Consumer loans Total non-accruing loans Accruing loans - 90 days or more delinquent Total non-performing loans Foreclosed assets At December 31, 2019 2018 2017 2016 2015 $ 8,543 $ 5,853 $ 8,105 $ 12,021 $ 12,031 5,270 3,180 7,090 — — 25,160 1,221 40,194 — 40,194 2,715 — — 15,391 1,266 25,690 — 25,690 1,565 — — 17,243 2,491 34,929 — 34,929 6,864 7,493 553 2,517 16,787 3,030 42,401 — 42,401 7,991 1,263 742 2,351 23,875 4,109 44,371 165 44,536 10,546 TOTAL NON-PERFORMING ASSETS $ 42,909 $ 27,255 $ 41,793 $ 50,392 $ 55,082 TOTAL NON-PERFORMING ASSETS AS A PERCENTAGE OF TOTAL ASSETS TOTAL NON-PERFORMING LOANS TO TOTAL LOANS Non-performing commercial mortgage loans increased $2�1 million to $5�3 million at December 31, 2019, from $3�2 million at December 31, 2018� Non-performing commercial mortgage loans consisted of six loans at December 31, 2019� The largest non-performing commercial mortgage loan was a $3�8 million loan secured by a first mortgage on a property located in Hackettstown, New Jersey� The loan is presently in default� There is no contractual commitment to advance additional funds to this borrower� Non-performing commercial loans increased $9�8 million, to $25�2 million at December 31, 2019, from $15�4 million at December 31, 2018� Non-performing commercial loans at December 31, 2019 consisted of 33 loans� The largest non- performing commercial loan relationship was a Shared National Credit (“SNC”) relationship, which consisted of three loans to a restaurant group with total outstanding balances of $11�6 million at December 31, 2019� All of these loans are unsecured/non-real estate secured� These loans are currently paying in accordance with their restructured terms� There were no non-performing construction loans at December 31, 2019 or 2018� At December 31, 2019, the Company held $2�7 million of foreclosed assets, compared with $1�6 million at December 31, 2018� Foreclosed assets at December 31, 2019 are carried at fair value based on recent appraisals and valuation estimates, less 0.44 % 0.55 % 0.28 % 0.35 % 0.42 % 0.48 % 0.53 % 0.61 % 0.62 % 0.68 % estimated selling costs� During the year ended December 31, 2019, there were eleven additions to foreclosed assets with an aggregate carrying value of $2�3 million and six properties sold with an aggregate carrying value of $1�0 million� Foreclosed assets at December 31, 2019, consisted of $2�7 million of residential real estate� Non-performing assets totaled $42�9 million, or 0�44% of total assets at December 31, 2019, compared to $27�3 million, or 0�28% of total assets at December 31, 2018� If the non-accrual loans had performed in accordance with their original terms, interest income would have increased by $1�7 million during the year ended December 31, 2019� The amount of cash basis interest income that was recognized on impaired loans during the year ended December 31, 2019 was not material� Allowance for Loan Losses The allowance for loan losses is a valuation account that reflects an evaluation of the probable losses in the loan portfolio� The allowance for loan losses is maintained through provisions for loan losses that are charged to income� Charge-offs against the allowance for loan losses are taken on loans where it is determined the collection of loan principal is unlikely� Recoveries made on loans that have been charged-off are credited to the allowance for loan losses� 13 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business Management’s evaluation of the adequacy of the allowance for loan losses includes a review of all loans on which the collectability of principal may not be reasonably assured� For residential mortgage and consumer loans, this is determined primarily by delinquency status� For commercial mortgage, multi-family, construction and commercial loans, an extensive review of financial performance, payment history and collateral values is conducted on a quarterly basis� As part of its evaluation of the adequacy of the allowance for loan losses, each quarter management prepares an analysis that categorizes the entire loan portfolio by certain risk characteristics such as loan type (residential mortgage, commercial mortgage, construction, commercial, etc�) and loan risk rating� When assigning a risk rating to a loan, management utilizes a nine point internal risk rating system� Loans deemed to be “acceptable quality” are rated 1 through 4, with a rating of 1 established for loans with minimal risk� Loans deemed to be of “questionable quality” are rated 5 (watch) or 6 (special mention)� Loans with adverse classifications (substandard, doubtful or loss) are rated 7, 8 or 9, respectively� Commercial mortgage, multi-family, construction and commercial loans are rated individually and each lending officer is responsible for risk rating loans in their portfolio� These risk ratings are then reviewed by the department manager and/or the Chief Lending Officer and the Credit Department� The risk ratings are also confirmed through periodic loan review examinations, which are currently performed by an independent third party, and periodically by the Credit Committee in the credit renewal or approval process� In addition, the Bank requires an annual review be performed for commercial and commercial real estate loans above certain dollar thresholds, depending on loan type, to help determine the appropriate risk rating� Each quarter, the lending groups prepare individual Credit Risk Management Reports for the Credit Administration Department� These reports review all commercial loans and commercial mortgage loans that have been determined to involve above- average risk (risk rating of 5 or worse)� The Credit Risk Management Reports contain the reason for the risk rating assigned to each loan, status of the loan and any current developments� These reports are submitted to a committee chaired by the Chief Credit Officer� Each loan officer reviews the loan and the corresponding Credit Risk Management Report with the committee and the risk rating is evaluated for appropriateness� Management estimates the amount of loan losses for groups of loans by applying quantitative loss factors to loan segments at the risk rating level, and applying qualitative adjustments to each loan segment at the portfolio level� Quantitative loss factors give consideration to historical loss experience by loan type based upon an appropriate look-back period and adjusted for a loss emergence period; these factors are evaluated at least annually� The most recent periodic review and recalculation of quantitative loss factors was completed in the third quarter of 2019 using historical loss data through June 30, 2019 and was applied effective September 30, 2019� Qualitative adjustments give consideration to other qualitative or environmental factors such as: a. levels of and trends in delinquencies and impaired loans; b. levels of and trends in charge-offs and recoveries; c. trends in volume and terms of loans; d. effects of any changes in lending policies, procedures and practices; e. changes in the quality or results of the Bank’s loan review system; f. experience, ability, and depth of lending management and other relevant staff; g. national and local economic trends and conditions; h. industry conditions; i. effects of changes in credit concentration; and j. changes in collateral values� Qualitative adjustments reflect risks in the loan portfolio not captured by the quantitative loss factors and, as such, are evaluated from a risk level perspective relative to the risk levels present over the look-back period� Qualitative adjustments are recalibrated at least annually and evaluated at least quarterly� The range of adjustments to historical loss rates applicable to qualitative factors were updated in the third quarter of 2019 in conjunction with the review and recalculation of quantitative loss factors� The reserves resulting from the application of both of these sets of loss factors are combined to arrive at the general allowance for loan losses� The reserve factors applied to each loan risk rating are inherently subjective in nature� Reserve factors are assigned to each of the risk rating categories� This methodology permits adjustments to the allowance for loan losses in the event that, in management’s judgment, significant conditions impacting the credit quality and collectability of the loan portfolio as of the evaluation date are not otherwise adequately reflected in the analysis� In addition, the Company separately calculates an allowance for loan losses on impaired loans� The Company defines an impaired loan as a non-homogeneous loan greater than $1�0 million for which it is probable, based on current information, that the Bank will not collect all amounts due under the contractual terms of the loan agreement� The Company may recognize impairment of a loan based upon: (1) the present value of expected cash flows discounted at the effective interest rate; or (2) if a loan is collateral dependent, the fair value of collateral; or (3) the market price of the loan� The Company uses third-party appraisals to determine the fair value of the underlying collateral in its analysis of collateral dependent impaired loans� A third-party appraisal is generally ordered as soon as a loan is designated as a collateral dependent impaired loan and updated annually, or more frequently if required� A specific allocation of the allowance for loan losses is established for each impaired loan with a carrying balance greater than the collateral’s fair value, less estimated costs to sell� 14 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business The provision for loan losses is established after considering the allowance for loan loss analysis, the amount of the allowance for loan losses in relation to the total loan balance, loan portfolio growth, loan portfolio composition, loan delinquency and non-performing loan trends and peer group analysis� Management believes the primary risks inherent in the portfolio are a decline in the economy, generally, a decline in real estate market values, rising unemployment or a protracted period of unemployment at elevated levels, increasing vacancy rates in commercial investment properties and possible increases in interest rates in the absence of economic improvement� Any one or a combination of these events may adversely affect borrowers’ ability to repay the loans, resulting in increased delinquencies, loan losses and future levels of provisions� Accordingly, the Company has provided for loan losses at the current level to address the current risk in its loan portfolio� Management considers it important to maintain the ratio of the allowance for loan losses to total loans at an acceptable level given current economic conditions, interest rates and the composition of the portfolio� Management will continue to review the entire loan portfolio to determine the extent, if any, to which further additional loan loss provisions may be deemed necessary� The allowance for loan losses is maintained at a level that represents management’s best estimate of probable losses related to specifically identified loans as well as probable losses inherent in the remaining loan portfolio� There can be no assurance that the allowance for loan losses will be adequate to cover all losses that may in fact be realized in the future or that additional provisions for loan losses will not be required� Analysis of the Allowance for Loan Losses The following table sets forth the analysis of the allowance for loan losses for the periods indicated� (dollars in thousands) Balance at beginning of period Charge offs: Residential mortgage loans Commercial mortgage loans Multi-family mortgage loans Construction loans Commercial loans Consumer loans Total Recoveries: Residential mortgage loans Commercial mortgage loans Multi-family mortgage loans Construction loans Commercial loans Consumer loans Total Net charge-offs Provision for loan losses Years Ended December 31, 2019 2018 2017 2016 2015 $ 55,562 $ 60,195 $ 61,883 $ 61,424 $ 61,734 44 222 — — 277 — — — 14,023 28,986 743 755 15,032 30,018 46 376 — — 665 808 58 431 — — 428 768 1,895 13,137 13,100 1,685 28,333 23,700 421 72 2 6 7,187 1,253 8,941 1 59 — 6 800 787 1,653 7,288 5,600 1,033 35 — — 4,862 1,020 6,950 57 504 67 — 570 811 2,009 4,941 5,400 1,296 1,086 105 — 2,863 3,478 8,828 102 86 2 57 2,413 1,508 4,168 4,660 4,350 BALANCE AT END OF PERIOD $ 55,525 $ 55,562 $ 60,195 $ 61,883 $ 61,424 RATIO OF NET CHARGE-OFFS TO AVERAGE LOANS OUTSTANDING DURING THE PERIOD ALLOWANCE FOR LOAN LOSSES TO TOTAL LOANS ALLOWANCE FOR LOAN LOSSES TO NON-PERFORMING LOANS 0.18 % 0.76 % 0.39 % 0.77 % 0.10 % 0.82 % 0.07 % 0.88 % 0.07 % 0.94 % 138.14 % 216.28 % 172.34 % 145.95 % 137.92 % 15 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business Allocation of Allowance for Loan Losses The following table sets forth the allocation of the allowance for loan losses by loan category for the periods indicated� This allocation is based on management’s assessment, as of a given point in time, of the risk characteristics of each of the component parts of the total loan portfolio and is subject to changes as and when the risk factors of each such component part change� The allocation is neither indicative of the specific amounts or the loan categories in which future charge-offs may be taken, nor is it an indicator of future loss trends� The allocation of the allowance to each category does not restrict the use of the allowance to absorb losses in any category� At December 31, 2019 2018 2017 2016 2015 Amount of Allowance for Loan Losses Percent of Loans in Each Category to Total Loans Amount of Allowance for Loan Losses Percent of Loans in Each Category to Total Loans Amount of Allowance for Loan Losses Percent of Loans in Each Category to Total Loans Amount of Allowance for Loan Losses Percent of Loans in Each Category to Total Loans Amount of Allowance for Loan Losses Percent of Loans in Each Category to Total Loans $ 3,414 14�69 % $ 3,971 15�16 % $ 4,328 15�59% $ 5,540 17�30 % $ 5,110 19�20 % 12,831 35�14 12,639 31�70 13,136 29�62 12,234 28�24 12,798 26�25 3,374 16�70 4,745 18�46 4,919 19�15 7,481 20�02 7,841 18�88 5,892 5�86 6,323 5�36 5,669 5�35 4,371 3�77 6,345 5�06 28,263 22�28 25,693 23�37 29,814 23�81 29,143 23�28 25,829 21�94 (dollars in thousands) Residential mortgage loans Commercial mortgage loans Multi-family mortgage loans Construction loans Commercial loans Consumer loans 1,751 Unallocated 5�33 — 2,191 — 5�95 — 2,329 — 6�48 — 3,114 — 7�39 — 3,501 — 8�67 — TOTAL $ 55,525 100.00 % $ 55,562 100.00 % $ 60,195 100.00 % $ 61,883 100.00 % $ 61,424 100.00 % Investment Activities General The Board of Directors annually approves the Investment Policy for the Bank and the Company� The Chief Financial Officer and the Treasurer are authorized by the Board to implement the Investment Policy and establish investment strategies� Each of the Chief Executive Officer, Chief Financial Officer, Treasurer and Assistant Treasurer is authorized to make investment decisions consistent with the Investment Policy� Investment transactions for the Bank are reported to the Board of Directors of the Bank on a monthly basis� The Investment Policy is designed to generate a favorable rate of return, consistent with established guidelines for liquidity, safety, duration and diversification, and to complement the lending activities of the Bank� Investment decisions are made in accordance with the policy and are based on credit quality, interest rate risk, balance sheet composition, market expectations, liquidity, income and collateral needs� The Investment Policy does not currently permit the purchase of any securities that are below investment grade� The investment strategy is to maximize the return on the investment portfolio consistent with the Investment Policy� The investment strategy considers the Bank’s and the Company’s interest rate risk position as well as liquidity, loan demand and other factors� Acceptable investment securities include U�S� Treasury and Agency obligations, collateralized mortgage obligations (“CMOs”), corporate debt obligations, municipal bonds, mortgage-backed securities, commercial paper, mutual funds, bankers’ acceptances and Federal funds� Securities purchased for the investment portfolio require a minimum credit rating of “A” by Moody’s or Standard & Poor’s at the time of purchase� Securities in the investment portfolio are classified as held to maturity debt securities, available for sale debt securities, equity securities, or held for trading� Securities that are classified as held to maturity debt securities are securities that the Bank or the Company has the intent and ability to hold until their contractual maturity date and are reported at cost� Securities that are classified as available for sale debt securities are reported at fair value� Available for sale securities debt securities include U�S� Treasury 16 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business and Agency obligations, U�S� Agency and privately-issued CMOs, corporate debt obligations� Sales of securities may occur from time to time in response to changes in market rates and liquidity needs and to facilitate balance sheet reallocation to effectively manage interest rate risk� Equity securities are traded in active markets with readily accessible quoted market prices, carried at fair value� At the present time, there are no securities that are classified as held for trading� Management conducts a periodic review and evaluation of the securities portfolio to determine if any securities with a market value below book value were other-than-temporarily impaired� If such an impairment was deemed other-than-temporary, management would measure the total credit-related component of the unrealized loss, and the Company would recognize that portion of the loss as a charge to current period earnings� The remaining portion of the unrealized loss would be recognized as an adjustment to accumulated other comprehensive income (loss)� The fair value of the securities portfolio is significantly affected by changes in interest rates� In general, as interest rates rise, the fair value of fixed-rate securities decreases and as interest rates fall, the fair value of fixed-rate securities increases� CMOs are a type of debt security issued by a special-purpose entity that aggregates pools of mortgages and mortgage-related securities and creates different classes of CMO securities with varying maturities and amortization schedules as well as a residual interest with each class possessing different risk characteristics� In contrast to pass-through mortgage-backed securities from which cash flow is received (and prepayment risk is shared) pro rata by all securities holders, the cash flow from the mortgages or mortgage- related securities underlying CMOs is paid in accordance with predetermined priority to investors holding various tranches of such securities or obligations� A particular tranche of CMOs may therefore carry prepayment risk that differs from that of both the underlying collateral and other tranches� Accordingly, CMOs attempt to moderate risks associated with conventional mortgage-related securities resulting from unexpected prepayment activity� In declining interest rate environments, the Bank attempts to purchase CMOs with principal lock-out periods, reducing prepayment risk in the investment portfolio� During rising interest rate periods, the Bank’s strategy is to purchase CMOs that are receiving principal payments that can be reinvested at higher current yields� Investments in CMOs involve a risk that actual prepayments will differ from those estimated in pricing the security, which may result in adjustments to the net yield on such securities� Additionally, the fair value of such securities may be adversely affected by changes in the market interest rates� Management believes these securities may represent attractive alternatives relative to other investments due to the wide variety of maturity, repayment and interest rate options available� At December 31, 2019, the Bank held $17,000 in privately-issued CMOs in the investment portfolio� The Bank and the Company do not invest in collateralized debt obligations, mortgage-related securities secured by sub-prime loans, or any preferred equity securities� 17 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1. Business PART I Item 1 Business Amortized Cost and Fair Value of Securities The following table sets forth certain information regarding the amortized cost and fair values of the Company’s securities as of the dates indicated. 2019 At December 31, 2018 2017 (dollars in thousands) Amortized Cost Fair Value Amortized Cost Fair Value Amortized Cost Fair Value Held to Maturity Debt Securities: Mortgage-backed securities $ 118 $ 122 $ 187 $ 190 $ 382 $ FHLB obligations FHLMC obligations FNMA obligations FFCB obligations 1,800 1,900 900 1,999 1,806 1,897 898 2,000 1,396 2,195 899 499 1,374 2,162 869 491 410 1,600 1,799 499 396 403 1,564 1,763 491 State and municipal obligations 437,074 451,353 463,801 464,363 462,942 470,484 Corporate obligations 9,838 9,890 10,448 10,291 10,020 9,938 TOTAL HELD-TO-MATURITY DEBT SECURITIES Available for Sale Debt Securities: $ 453,629 $ 467,966 $ 479,425 $ 479,740 $ 477,652 $ 485,039 U.S Treasury obligations $ — $ — $ — $ — $ — $ — Mortgage-backed securities 936,196 947,430 1,048,415 1,034,969 993,548 988,367 FHLMC obligations FHLB obligations State and municipal obligations Corporate obligations TOTAL AVAILABLE FOR SALE DEBT SECURITIES — — 3,907 25,032 — — 4,079 25,410 — — 2,828 25,039 — — 2,912 25,198 — 19,014 3,259 26,047 — 19,005 3,388 26,394 $ 965,135 $ 976,919 $ 1,076,282 $ 1,063,079 $ 1,041,868 $ 1,037,154 EQUITY SECURITIES $ 825 $ 825 $ 635 $ 635 $ 417 $ 658 Average expected life of securities(1) 3.41 years 4.72 years 4.34 years (1) Average expected life is based on prepayment assumptions utilizing prevailing interest rates as of the reporting dates and excludes equity securities. The aggregate carrying values and fair values of securities by issuer, where the aggregate book value of such securities exceeds ten percent of stockholders’ equity are as follows (in thousands): At December 31, 2019: FNMA FHLMC Amortized Cost Fair Value $ 415,859 438,869 $ 420,592 444,161 18 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business The following table sets forth certain information regarding the carrying value, weighted average yields and contractual maturities of the Company’s debt securities portfolio as of December 31, 2019. No tax equivalent adjustments were made to the weighted average yields. Amounts are shown at amortized cost for held to maturity debt securities and at fair value for available for sale debt securities. At December 31, 2019 One Year or Less More Than One Year to Five Years More Than Five Years to Ten Years After Ten Years Total Carrying Value Weighted Average Yield(1) Carrying Value Weighted Average Yield(1) Carrying Value Weighted Average Yield(1) Carrying Value Weighted Average Yield(1) Carrying Value Weighted Average Yield(1) (dollars in thousands) Held to Maturity Debt Securities: Mortgage-backed securities $ — — % $ 118 5.31 % $ Agency obligations 6,599 1.89 — — 2,802 1.80 7,036 2.28 Corporate obligations State and municipal obligations — — — — % $ — — — — — — % $ 118 5.31 % — — 6,599 1.89 9,838 2.14 6,787 2.84 92,080 2.63 249,399 2.59 88,808 2.85 437,074 2.66 TOTAL HELD TO MATURITY DEBT SECURITIES Available for Sale Debt Securities: $16,188 2.27 % $ 99,234 2.61 % $ 249,399 2.59 % $ 88,808 2.85 % $ 453,629 2.63 % State and municipal obligations $ Mortgage-backed securities — — % $ — — % $ 4,079 2.90 % $ — — % $ 4,079 2.90 % 7,743 1.81 26,435 2.31 194,451 2.48 718,801 2.75 947,430 2.67 Agency obligations — — — — — — Corporate obligations — — 3,074 3.00 22,336 4.98 — — — — — — 25,410 4.74 TOTAL AVAILABLE FOR SALE DEBT SECURITIES(2) $ 7,743 1.81 % $ 29,509 2.38 % $ 220,866 2.74 % $ 718,801 2.75 % $ 976,919 2.73 % (1) Yields are not tax equivalent. (2) Totals exclude $825,000 equity securities at fair value. Sources of Funds General Primary sources of funds consist of principal and interest cash flows received from loans and mortgage-backed securities, contractual maturities on investments, deposits, FHLBNY advances and proceeds from sales of loans and investments. These sources of funds are used for lending, investing and general corporate purposes, including acquisitions and common stock repurchases. Deposits The Bank offers a variety of deposits for retail and business accounts. Deposit products include savings accounts, checking accounts, interest-bearing checking accounts, money market deposit accounts and certificate of deposit accounts at varying interest rates and terms. The Bank also offers investment, insurance and IRA products. Business customers are offered several checking account and savings plans, cash management services, remote deposit capture services, payroll origination services, escrow account management and business credit cards. The Bank focuses on relationship banking for retail and business customers to enhance the customer experience. Deposit activity is influenced by state and local economic conditions, changes in interest rates, internal pricing decisions and competition. Deposits are primarily obtained from the areas surrounding the Bank’s branch locations. To attract and retain deposits, the Bank offers competitive rates, quality customer service and a wide variety of products and services that meet customers’ needs, including online and mobile banking. 19 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business Deposit pricing strategy is monitored monthly by the management Asset/Liability Committee and Pricing Committee. Deposit pricing is set weekly by the Bank’s Treasury Department. When setting deposit pricing, the Bank considers competitive market rates, FHLBNY advance rates and rates on other sources of funds. Core deposits, defined as savings accounts, interest and non-interest bearing checking accounts and money market deposit accounts, represented 89.7% of total deposits at December 31, 2019 and 89.0% of total deposits at December 31, 2018. As of December 31, 2019 and 2018, time deposits maturing in less than one year amounted to $606.9 million and $584.5 million, respectively. The following table indicates the amount of certificates of deposit by time remaining until maturity at December 31, 2019. (in thousands) 3 Months or Less Over 3 to 6 Months Over 6 to 12 Months Over 12 Months Total Certificates of deposit of $100,000 or more $ 173,815 $ 126,936 $ 91,007 $ 46,793 $ 438,551 Certificates of deposit less than $100,000 67,060 76,894 71,158 80,364 295,476 TOTAL CERTIFICATES OF DEPOSIT $ 240,875 $ 203,830 $ 162,165 $ 127,157 $ 734,027 Maturity Certificates of Deposit Maturities The following table sets forth certain information regarding certificates of deposit. Period to Maturity from December 31, 2019 At December 31, Less Than One Year One to Two Years Two to Three Years Three to Four Years Four to Five Years Five Years or More 2019 2018 2017 (in thousands) Rate: 0.00 to 0.99% $ 78,695 $ 1 $ 3 $ — $ — $ — $ 78,699 $ 190,118 $ 283,569 1.00 to 2.00% 2.01 to 3.00% 3.01 to 4.00% Over 4.01% 325,042 51,472 21,402 9,406 7,213 202,887 4,398 4,707 11,405 16,219 246 — 4 — — — — — — — 806 121 — — 415,341 297,284 342,692 239,737 263,090 8,544 250 — — — 4 — TOTAL $ 606,870 $ 55,875 $ 26,112 $ 20,811 $ 23,432 $ 927 $ 734,027 $ 750,492 $ 634,809 Borrowed Funds At December 31, 2019, the Bank had $1.13 billion of borrowed funds. Borrowed funds consist primarily of FHLBNY advances and repurchase agreements. Repurchase agreements are contracts for the sale of securities owned or borrowed by the Bank, with an agreement to repurchase those securities at an agreed-upon price and date. The Bank uses wholesale repurchase agreements, as well as retail repurchase agreements as an investment vehicle for its commercial sweep checking product. Bank policies limit the use of repurchase agreements to collateral consisting of U.S. Treasury obligations, U.S. government agency obligations or mortgage-related securities. As a member of the FHLBNY, the Bank is eligible to obtain advances upon the security of the FHLBNY common stock owned and certain residential mortgage loans, provided certain standards related to credit-worthiness have been met. FHLBNY advances are available pursuant to several credit programs, each of which has its own interest rate and range of maturities. 20 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business The following table sets forth the maximum month-end balance and average balance of FHLBNY advances and securities sold under agreements to repurchase for the periods indicated. (dollars in thousands) Maximum Balance: FHLBNY advances FHLBNY line of credit Securities sold under agreements to repurchase Average Balance: FHLBNY advances FHLBNY line of credit Securities sold under agreements to repurchase Weighted Average Interest Rate: FHLBNY advances FHLBNY line of credit Securities sold under agreements to repurchase Years Ended December 31, 2019 2018 2017 $ 1,190,006 $ 1,256,525 $ 1,288,448 451,000 96,914 939,916 325,481 71,234 2.11 % 2.40 0.49 487,000 153,715 472,000 210,702 1,136,988 1,237,979 259,197 139,729 179,003 164,982 1.90 % 2.09 1.04 1.78 % 1.17 1.26 The following table sets forth certain information as to borrowings at the dates indicated. (dollars in thousands) FHLBNY advances FHLBNY line of credit Securities sold under repurchase agreements Total borrowed funds Weighted average interest rate of FHLBNY advances Weighted average interest rate of FHLBNY line of credit Weighted average interest rate of securities sold under agreements to repurchase Wealth Management Services As part of the Company’s strategy to increase fee related income, the Bank’s wholly owned subsidiary, Beacon Trust Company and its registered investment advisor subsidiary, Beacon Investment Advisory Services, Inc., (“Beacon”) are engaged in providing wealth management services. Those services include investment management, trust and estate administration, financial planning, tax compliance and planning, and private banking. These services may be introduced to existing customers through the Bank’s extensive branch and lending network. Beacon focuses on delivering personalized solutions based on the needs and objectives for each client. The majority of the fee income generated by Beacon is based on assets under management. At December 31, 2019 2018 2017 $ 766,409 $ 1,037,960 $ 1,127,335 298,000 60,737 283,000 121,322 472,000 143,179 $ 1,125,146 $ 1,442,282 $ 1,742,514 2.14 % 1.84 % 0.53 % 2.08 % 2.60 % 0.85 % 1.74 % 1.53 % 1.00 % On April 1, 2019, Beacon Trust Company (“Beacon”) completed its acquisition of certain assets of Tirschwell & Loewy, Inc. (“T&L”), a New York City-based registered investment adviser. Beacon is a wholly owned subsidiary of Provident Bank which, in turn, is wholly owned by the Company. This acquisition expanded the Company’s wealth management business by $822.4 million of assets under management at the time of acquisition. 21 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business Subsidiary Activities PFS Insurance Services, Inc., formerly Provident Investment Services, Inc., is a wholly owned subsidiary of the Bank, and a New Jersey licensed insurance producer that sells insurance and investment products, including annuities to customers through a third-party networking arrangement. Dudley Investment Corporation is a wholly owned subsidiary of the Bank which operates as a New Jersey Investment Company. Dudley Investment Corporation owns all of the outstanding common stock of Gregory Investment Corporation. Gregory Investment Corporation is a wholly owned subsidiary of Dudley Investment Corporation. Gregory Investment Corporation operates as a Delaware Investment Company. Gregory Investment Corporation owns all of the outstanding common stock of PSB Funding Corporation. PSB Funding Corporation is a majority owned subsidiary of Gregory Investment Corporation. It was established as a New Personnel Jersey corporation to engage in the business of a real estate investment trust for the purpose of acquiring mortgage loans and other real estate related assets from the Bank. Bergen Avenue Realty, LLC, a New Jersey limited liability company is a wholly owned subsidiary of the Bank formed to manage and sell real estate acquired through foreclosure. Bergen Avenue Realty PA, LLC, a Pennsylvania limited liability company is a wholly owned subsidiary of the Bank formed to manage and sell real estate acquired through foreclosure in Pennsylvania. Beacon Trust Company, a New Jersey limited purpose trust company, is a wholly owned subsidiary of the Bank. Beacon Investment Advisory Services, Inc. is a wholly owned subsidiary of Beacon Trust Company, incorporated under Delaware law and is a registered investment advisor. As of December 31, 2019, the Company had 968 full-time and 47 part-time employees. None of the Company’s employees are represented by a collective bargaining group. The Company believes its working relationship with its employees is good. Regulation and Supervision General As a bank holding company controlling the Bank, the Company is subject to the Bank Holding Company Act of 1956 (“BHCA”), as amended, and the rules and regulations of the Federal Reserve Board under the BHCA. The Company is also subject to the provisions of the New Jersey Banking Act of 1948 (the “New Jersey Banking Act”) and the accompanying regulations of the Commissioner of the New Jersey Department of Banking and Insurance (“Commissioner”) applicable to bank holding companies. The Company and the Bank are required to file reports with, and otherwise comply with, the rules and regulations of the Federal Reserve Board and the Commissioner. The Federal Reserve Board and the Commissioner conduct periodic examinations to assess the Company’s compliance with various regulatory requirements. Additionally, the Company files certain reports with, and otherwise complies with, the rules and regulations of the SEC under the federal securities laws and the listing requirements of the New York Stock Exchange. The Bank is a New Jersey chartered savings bank, and its deposit accounts are insured up to applicable limits by the Federal Deposit Insurance Corporation (“FDIC”). The Bank is subject to extensive regulation, examination and supervision by the Commissioner as the issuer of its charter and by the FDIC as its deposit insurer. The Bank files reports with the Commissioner and the FDIC concerning its activities and financial condition, and it must obtain regulatory approval prior to entering into certain transactions, such as mergers with, or acquisitions of, other depository institutions and opening or acquiring branch offices. The Commissioner and the FDIC conduct periodic examinations to assess the Bank’s compliance with various regulatory requirements. This regulation and supervision establishes a comprehensive framework of activities in which a savings bank can engage and is intended primarily for the protection of the deposit insurance fund and depositors. This framework also gives the regulatory authorities extensive discretion in connection with their supervisory and enforcement authority, including the ability to set policies with respect to the classification of assets and the establishment of adequate loan loss reserves for regulatory purposes. As of December 31, 2019, the Bank had consolidated assets of $9.81 billion. The Company expects that it will exceed $10 billion in total consolidated assets in 2020, which will result in increased supervision and regulation of the Company. In particular, the company will become subject to the direct supervision of the Consumer Financial Protection Bureau (“CFPB”). Additionally, under existing federal laws and regulations, when the Company exceeds $10 billion in assets, the Company will (1) receive less debit card fee income; (2) be subject to more stringent compliance requirements under the “Volcker Rule,” (i.e., a provision of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (“Dodd-Frank Act”) which prohibits banking entities from engaging in proprietary trading or investing in or sponsoring hedge funds or private equity funds); and (3) generally be subject to higher FDIC assessment rates. Certain enhanced prudential standards will also become applicable such as additional risk management requirements, both from a framework and corporate governance perspective. These and other supervisory and regulatory 22 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Reportimplications of crossing the $10 billion threshold will likely result in increased regulatory costs, though the Company has incurred increased regulatory costs in connection with its preparations over the last several years for exceeding the $10 billion asset threshold. On May 24, 2018, the Economic Growth, Regulatory Relief, and Consumer Protection Act (“Economic Growth Act”) was enacted, which repealed or modified several important provisions of the Dodd-Frank Act that have impacted the Company. Key aspects of the Economic Growth Act that have the potential to affect the Company’s business and results of operations include: zz Raising the total asset threshold from $10 billion to $250 billion at which bank holding companies are required to conduct annual company-run stress tests mandated by the Dodd-Frank Act; and zz Raising the total asset threshold from $10 billion to $50 billion at which publicly traded bank holding companies are required to establish risk committees for the oversight of the enterprise- wide risk management practices of the institution. When the Company exceeds $10 billion in assets, the Company will no longer qualify for certain regulatory relief provided under the Economic Growth Act, but the Company expects to benefit from the above amendments which raised the above asset thresholds for conducting annual company-run stress tests. However, notwithstanding this regulatory relief, the Company intends to continue to employ stress testing protocols commensurate with the risk of the institution as part of its enterprise risk management framework. The Company currently has, and will continue to maintain, a risk committee of its board of directors. In addition, the Economic Growth Act also enacted several important changes in certain technical compliance areas for which the banking agencies have now issued corresponding guidance and/or proposed or final rules, including: zz Prohibiting federal banking regulators from imposing higher capital standards on High Volatility Commercial Real Estate (“HVCRE”) exposures unless they are for acquisition, development or construction (“ADC”), and clarifying ADC status; zz Requiring the federal banking agencies to amend the liquidity coverage ratio rule (“LCR”) such that all qualifying investment- grade, liquid and readily-marketable municipal securities are treated as level 2B liquid assets (i.e., assets with a lesser degree of liquidity and more volatility than level 2A assets, which include, for example, certain government securities, covered bonds and corporate debt securities), making them more attractive investment alternatives; zz Exempting from appraisal requirements certain transactions involving real property in rural areas and valued at less than $400,000; and zz Directing the CFPB to provide guidance on the applicability of the Truth in Lending Act (“TILA”) Real Estate Settlement Procedures Act (“RESPA”) Integrated Disclosure rule (the “TRID Rule”) to mortgage assumption transactions and construction-to- permanent home loans, as well the extent to which lenders can rely on model disclosures that do not reflect recent regulatory changes. The material laws and regulations applicable to the Company and the Bank are summarized below and elsewhere in this Annual Report on Form 10-K. PART I Item 1 Business New Jersey Banking Regulation Activity Powers The Bank derives its lending, investment and other activity powers primarily from the applicable provisions of the New Jersey Banking Act and its related regulations. Under these laws and regulations, savings banks, including the Bank, generally may, subject to certain limits, invest in: (1) Real estate mortgages; (2) Consumer and commercial loans; (3) Specific types of debt securities, including certain corporate debt securities and obligations of federal, state and local governments and agencies; (4) Certain types of corporate equity securities; and (5) Certain other assets. A savings bank may also invest pursuant to a “leeway” power that permits investments not otherwise permitted by the New Jersey Banking Act, subject to certain restrictions imposed by the FDIC. “Leeway” investments must comply with a number of limitations on the individual and aggregate amounts of such investments. A savings bank may also exercise trust powers upon the approval of the Commissioner. New Jersey savings banks may exercise those powers, rights, benefits or privileges authorized for national banks or out-of-state banks or for federal or out-of-state savings banks or savings associations, provided that before exercising any such power, right, benefit or privilege, prior approval by the Commissioner by regulation or by specific authorization is required. The exercise of these lending, investment and activity powers is limited by federal law and the related regulations. See “Federal Banking Regulation” below. Loans-to-One-Borrower Limitations With certain specified exceptions, a New Jersey chartered savings bank may not make loans or extend credit to a single borrower and to entities related to the borrower in an aggregate amount that would exceed 15% of the bank’s capital funds. A New Jersey chartered savings bank may lend an additional 10% of the bank’s capital funds if secured by collateral meeting the requirements of the New Jersey Banking Act. The Bank currently complies with applicable loans-to-one-borrower limitations. Dividends Under the New Jersey Banking Act, a stock savings bank may declare and pay a dividend on its capital stock only to the extent that the payment of the dividend would not impair the capital stock of the savings bank. In addition, a stock savings bank may not pay a dividend unless the savings bank would, after the payment of the dividend, have a surplus of not less than 50% of its capital stock, or the payment of the dividend would not reduce the surplus. Federal law may also limit the amount of dividends that may be paid by the Bank. 23 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business Minimum Capital Requirements Regulations of the Commissioner impose on New Jersey chartered depository institutions, including the Bank, minimum capital requirements similar to those imposed by the FDIC on insured state banks. At December 31, 2019, the Bank was considered “well capitalized” under FDIC guidelines. Loans to a Bank’s Insiders Provisions of the New Jersey Banking Act also impose conditions and limitations on the liabilities owed to a savings bank by its directors and executive officers and by corporations and partnerships controlled by such persons that are comparable in many respects to the conditions and limitations imposed on the loans and extensions of credit to insiders and their related interests under Regulation O, as discussed below. The New Jersey Banking Act also provides that a savings bank that is in compliance with Regulation O is deemed to be in compliance with such provisions of the New Jersey Banking Act. Examination and Enforcement The New Jersey Department of Banking and Insurance may examine the Company and the Bank whenever it deems an examination advisable. The Department examines the Bank at least every two years. The Commissioner may order any savings bank to discontinue any violation of law or unsafe or unsound business practice and may direct any director, officer, attorney or employee of a savings bank engaged in an objectionable activity, after the Commissioner has ordered the activity to be terminated, to show cause at a hearing before the Commissioner why such person should not be removed. Federal Banking Regulation Capital Requirements Federal regulations require federally insured depository institutions to meet several minimum capital standards: a common equity Tier 1 capital to risk-based assets ratio of 4.5%, a Tier 1 capital to risk- based assets ratio of 6.0%, a total capital to risk-based assets of 8.0%, and a 4.0% Tier 1 capital to total assets leverage ratio. In determining the amount of risk-weighted assets for purposes of calculating risk-based capital ratios, all assets, including certain off-balance sheet assets (e.g., recourse obligations, direct credit substitutes, residual interests) are multiplied by a risk weight factor assigned by the regulations based on the risks believed inherent in the type of asset. Higher levels of capital are required for asset categories believed to present greater risk. Common equity Tier 1 capital is generally defined as common stockholders’ equity and retained earnings. Tier 1 capital is generally defined as common equity Tier 1 and additional Tier 1 capital. Additional Tier 1 capital includes certain noncumulative perpetual preferred stock and related surplus and minority interests in equity accounts of consolidated subsidiaries. Total capital includes Tier 1 capital (common equity Tier 1 capital plus additional Tier 1 capital) and Tier 2 capital. Tier 2 capital is comprised of capital instruments and related surplus, meeting specified requirements, and may include cumulative preferred stock and long-term perpetual preferred stock, mandatory convertible securities, intermediate preferred stock and subordinated debt. Also included in Tier 2 capital is the allowance for loan and lease losses limited to a maximum of 1.25% of risk-weighted assets and, for institutions that have exercised an opt-out election regarding the treatment of Accumulated Other Comprehensive Income, up to 45% of net unrealized gains on available-for-sale equity securities with readily determinable fair market values. Calculation of all types of regulatory capital is subject to deductions and adjustments specified in the regulations. In assessing an institution’s capital adequacy, the FDIC takes into consideration, not only these numeric factors, but qualitative factors as well, and has the authority to establish higher capital requirements for individual institutions where deemed necessary. In addition to establishing the minimum regulatory capital requirements, federal regulations limit capital distributions and certain discretionary bonus payments to management if the institution does not hold a “capital conservation buffer” consisting of 2.5% of common equity Tier 1 capital to risk-weighted asset above the amount necessary to meet its minimum risk-based capital requirements. On July 15, 2019, the federal banking agencies adopted a final rule simplifying certain aspects of the capital rules, the key elements of which apply solely to banking organizations that are not subject to the advanced approaches capital rule (i.e., banks with $250 billion or more in total assets or $10 billion or more in total foreign exposures). Under the rule, non-advanced approaches banking organizations such as the Bank will apply a simpler regulatory capital treatment for mortgage servicing assets (“MSAs”); certain deferred tax assets (“DTAs”) arising from temporary differences; investments in the capital of unconsolidated financial institutions other than those currently applied; and capital issued by a consolidated subsidiary of a banking organization and held by third parties (often referred to as minority interest) that is includable in regulatory capital. Specifically, the rule eliminates: (i) the capital rule’s 10 percent common equity tier 1 capital deduction threshold that applies individually to MSAs, temporary difference DTAs, and significant investments in the capital of unconsolidated financial institutions in the form of common stock; (ii) the aggregate 15 percent common equity tier 1 capital deduction threshold that subsequently applies on a collective basis across such items; (iii) the 10 percent common equity tier 1 capital deduction threshold for non-significant investments in the capital of unconsolidated financial institutions; and (iv) the deduction treatment for significant investments in the capital of unconsolidated financial institutions not in the form of common stock. The capital rule no longer has distinct treatments for significant and non-significant investments in the capital of unconsolidated financial institutions, but instead require that non-advanced approaches banking organizations deduct from common equity tier 1 capital any amount of MSAs, temporary difference DTAs, and investments in the capital of unconsolidated financial institutions that individually exceeds 25 percent of common equity tier 1 capital. Additionally, in December 2019, the federal banking agencies issued a final rule on the capital treatment of HVCRE exposures which brought the regulatory definition of HVCRE exposure in line with the statutory definition of HVCRE ADC in the Economic Growth Act. The final rule also clarifies the capital treatment for loans that finance the development of land under the revised HVCRE exposure definition and establishes the requirements for certain exclusions from HVCRE exposure capital treatment. 24 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business The following table shows the Bank’s Tier 1 leverage ratio, common equity Tier 1 risk-based capital ratio, Tier 1 risk-based capital ratio, and total risk-based capital ratio, at December 31, 2019: As of December 31, 2019 (dollars in thousands) Tier 1 leverage capital Common equity Tier 1 risk-based capital Tier 1 risk-based capital Total risk-based capital Capital Percent of Assets(1) Capital Requirements(1) $ 923,471 9.81 % 923,471 923,471 979,136 12.09 12.09 12.82 4.00 % 4.50 6.00 8.00 Capital Requirements with Capital Conservation Buffer(1) 4.00 % 7.00 8.50 10.50 (1) For purposes of calculating regulatory Tier 1 leverage capital, assets are based on adjusted total leverage assets. In calculating common equity Tier 1 risk-based capital, Tier 1 risk-based capital and total risk-based capital, assets are based on total risk-weighted assets. As of December 31, 2019, the Bank was considered “well capitalized” under FDIC guidelines. The Volcker Rule A provision of the Dodd-Frank Act (known as the “Volcker Rule”) prohibits insured depository institutions and their holding companies from engaging in proprietary trading except in limited circumstances, and it prohibits them from owning equity interests in excess of three percent of Tier 1 Capital in private equity and hedge funds. On December 10, 2013, five U.S. financial regulators, including the Federal Reserve and the OCC, adopted regulations implementing the Volcker Rule. Those regulations prohibit banking entities from (1) engaging in short-term proprietary trading for their own accounts, and (2) having certain ownership interests in and relationships with hedge funds or private equity funds, which are referred to as “covered funds.” The regulations also require each regulated entity to establish an internal compliance program that is consistent with the extent to which it engages in activities covered by the Volcker Rule. Historically, this meant that reporting requirements were tied to a bank’s total assets, where banks with assets at or below $10 billion had less stringent reporting requirements and banks with more than $10 billion had increasingly more stringent requirements as the size of the bank increased. In November 2019, five federal banking agencies issued a final rule revising certain aspects of the Volcker Rule. The final rule simplifies and streamlines compliance requirements for firms that do not have significant trading activities and enhances requirements for firms that do. Under the new rule, compliance requirements will be based on the amount of assets and liabilities that a bank trades. Firms with significant trading activities (i.e., those with $20 billion or more in trading assets and liabilities, will have heightened compliance obligations). The new rule became effective on January 1, 2020, but banking entities will not be required to comply with the new rules until January 1, 2021. On January 30, 2020, five federal financial regulators issued a notice of proposed rule making to modify the “covered funds” portion of the Volcker rule by streamlining the rule, addressing the treatment of certain foreign funds, and permitting banking entities to offer financial services and engage in other permissible activities that do not raise concerns that the Volcker rule was intended to address. Although the Bank does not engage in proprietary trading, if the Company exceeds $10 billion in assets in 2020, as anticipated, the Bank will likely incur costs in developing and implementing revised controls as part of an internal compliance to conform with the covered funds portions of the Volcker rule. Current Expect Credit Loss (“CECL”) Treatment In June 2016, the Financial Accounting Standards Board (“FASB”) issued an accounting standard update, “Financial Instruments-Credit Losses (Topic 326), Measurement of Credit Losses on Financial Instruments,” which replaces the current “incurred loss” model for recognizing credit losses with an “expected loss” model referred to as the CECL model. Under the CECL model, we will be required to present certain financial assets carried at amortized cost, such as loans and leases held for investment and held-to-maturity debt securities, at the net amount expected to be collected. The measurement of expected credit losses is to be based on information about past events, including historical experience, current conditions, and reasonable and supportable forecasts that affect the collectability of the reported amount. On December 21, 2018, the federal banking agencies approved a final rule modifying their regulatory capital rules and providing an option to phase in over a period of three years the day-one regulatory capital effects of the CECL model. The final rule also revises the agencies’ other rules to reflect the update to the accounting standards. The final rule took effect April 1, 2019. The new CECL standard will become effective for the Bank for fiscal years beginning after December 15, 2019. We expect to recognize a one-time cumulative-effect adjustment to our allowance for loan losses as of the beginning of the first reporting period in which we adopt the new standard, consistent with regulatory expectations set forth in interagency guidance issued at the end of 2016. We also expect to incur both transition costs and ongoing costs in developing and implementing the CECL methodology, and that the methodology will result in increased capital costs upon initial adoption as well as over time. 25 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business In October 2019, four federal banking agencies issued a request for comment on a proposed interagency policy statement on the new CECL methodology. The policy statement proposes to harmonize the agencies’ policies on allowances for credit losses with the FASB’s new accounting standards. Specifically, the statement (1) updates concepts and practices from prior policy statements issued in December 2006 and July 2001 and specifies which prior guidance documents are no longer relevant; (2) describes the appropriate CECL methodology, in light of Topic 326, for determining allowances for credit losses (“ACLs”) on financial assets measured at amortized cost, net investments in leases, and certain off-balance sheet credit exposures; and (3) describes how to estimate an ACL for an impaired available-for- sale debt security in line with Topic 326. The Company has taken the proposed policy statement into account in its implementation of the CECL methodology effective January 1, 2020. Activity Restrictions on State-Chartered Banks Federal law and FDIC regulations generally limit the activities and investments of state-chartered FDIC insured banks and their subsidiaries to those permissible for national banks and their subsidiaries, unless such activities and investments are specifically exempted by law or consented to by the FDIC. Before making a new investment or engaging in a new activity that is not permissible for a national bank or otherwise permissible under federal law or FDIC regulations, an insured bank must seek approval from the FDIC to make such investment or engage in such activity. The FDIC will not approve the activity unless the bank meets its minimum capital requirements and the FDIC determines that the activity does not present a significant risk to the FDIC insurance fund. Certain activities of subsidiaries that are engaged in activities permitted for national banks only through a “financial subsidiary” are subject to additional restrictions. Federal law permits a state-chartered savings bank to engage, through financial subsidiaries, in any activity in which a national bank may engage through a financial subsidiary and on substantially the same terms and conditions. In general, the law permits a national bank that is well-capitalized and well-managed to conduct, through a financial subsidiary, any activity permitted for a financial holding company other than insurance underwriting, insurance investments, real estate investment or development or merchant banking. The total assets of all such financial subsidiaries may not exceed the lesser of 45% of the bank’s total assets or $50 billion. The bank must have policies and procedures to assess the financial subsidiary’s risk and protect the bank from such risk and potential liability, must not consolidate the financial subsidiary’s assets with the bank’s and must exclude from its own assets and equity all equity investments, including retained earnings, in the financial subsidiary. The Bank currently meets all conditions necessary to establish and engage in permitted activities through financial subsidiaries. Federal Home Loan Bank System The Bank is a member of the FHLB system which consists of eleven regional FHLBs, each subject to supervision and regulation by the Federal Housing Finance Agency (“FHFA”). The FHLB provides a central credit facility primarily for member institutions. As a member of the FHLB of New York, the Bank is required to purchase and hold shares of capital stock in that FHLB in an amount as required by that FHLB’s capital plan and minimum capital requirements. The Bank is in compliance with these requirements. The Bank has received dividends on its FHLBNY stock, although no assurance can be given that these dividends will continue to be paid. For the year ended December 31, 2019, dividends paid by the FHLBNY to the Bank totaled $4.4 million. Deposit Insurance As a member institution of the FDIC, deposit accounts at the Bank are generally insured by the FDIC’s Deposit Insurance Fund (“DIF”) up to a maximum of $250,000 for each separately insured depositor. Under the FDIC’s risk-based assessment system, insured institutions were originally assigned a risk category based on supervisory evaluations, regulatory capital levels and certain other factors. An institution’s assessment rate depended upon the category to which it was assigned, and certain adjustments specified by FDIC regulations. Institutions deemed less risky paid lower assessments. No institution may pay a dividend if it is in default of its federal deposit insurance assessment. The Dodd-Frank Act required the FDIC to revise its procedures to base its assessments upon each insured institution’s total assets less tangible equity instead of deposits. The FDIC finalized a rule, effective April 1, 2011, that set the assessment range (inclusive of possible adjustments) at 2.5 to 45 basis points of total assets less tangible equity. However, as described below, there have been changes to both the FDIC’s assessment range and its risk-based assessment procedures. The FDIC established a long range target size for the DIF of 2% of insured deposits. The FDIC’s regulations also provided for a lower assessment rate schedule when the DIF reached 1.15% of total insured deposits. The 1.15% ratio was achieved as of June 30, 2016. As a result, effective July 1, 2016, the assessment range (inclusive of possible adjustments) was lowered to 1.5 to 30 basis points for banks of less than $10 billion in consolidated assets. The Dodd-Frank Act required banks with greater than $10 billion in assets to pay to increase the DIF reserve ratio from 1.15% to 1.35%. Consequently, also effective July 1, 2016, banks of greater than $10 billion assets paid a surcharge of 4.5 basis points on assets above $10 billion. In November 2018, the FDIC indicated that the 1.35% ratio had been achieved, that surcharges on banks with more than $10 billion in assets would cease and that institutions below that size would receive credits for the portion of their assessment that contributed to the reserve ratio between 1.15% and 1.35%, effective when the ratio reaches 1.38%. Also on July 1, 2016, the FDIC eliminated the risk categories. Most institutions are now assessed based on financial ratios derived from statistical models that estimate the probability of a bank’s failure within three years. Banks of greater than $10 billion are assessed based on a rate derived from a scorecard which assesses certain factors such as examination ratings, financial measures related to the bank’s ability to withstand stress and measures of loss severity to the DIF if the bank should fail. When 26 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business the Company exceeds $10 billion in assets for four consecutive calendar quarters, it will be classified as a large institution for deposit insurance assessment purposes. Generally, such a reclassification would result in a higher FDIC insurance premium. On December 12, 2019, the FDIC issued a proposed rule on brokered deposits. The proposed rule aims to clarify and modernize the FDIC’s existing regulatory framework for brokered deposits. Notable aspects of the proposed rule include language (1) defining the operative prongs of the definition of a “deposit broker”; (2) creating three general tests to determine the applicability of the “primary purpose” exception; (3) establishing an application process for entities that wish to make use of the primary purpose exception; and (4) allowing wholly-owned subsidiaries of IDIs to make use of the “IDI” (or the “own bank”) exception. For insured entities that accept deposits classified as “brokered” under the FDIC’s current regulatory framework, a change in that regulatory framework could result in a change in those entities’ DIF assessment rate, depending on the size of the entities’ brokered deposit activity. Enforcement The FDIC has extensive enforcement authority over insured savings banks, including the Bank. This enforcement authority includes, among other things, the ability to assess civil money penalties, to issue cease and desist orders and to remove directors and officers. In general, these enforcement actions may be initiated in response to violations of law and to unsafe or unsound practices. Transactions with Affiliates Transactions between an insured bank, such as the Bank, and any of its affiliates are governed by Sections 23A and 23B of the Federal Reserve Act and its implementing regulations. An affiliate of a bank is any company or entity that controls, is controlled by or is under common control with the bank. A subsidiary of a bank that is not also a depository institution, financial subsidiary or other entity defined by the regulation generally is not treated as an affiliate of the bank for purposes of Sections 23A and 23B. Section 23A: zz Limits the extent to which a bank or its subsidiaries may engage in “covered transactions” with any one affiliate to an amount equal to 10% of such bank’s capital stock and retained earnings, and limits all such transactions with all affiliates to an amount equal to 20% of such capital stock and retained earnings; and zz Requires that all such transactions be on terms that are consistent with safe and sound banking practices. The term “covered transaction” includes the making of loans, purchase of assets, issuance of guarantees and other similar types of transactions. Further, most loans by a bank to any of its affiliates must be secured by collateral in amounts ranging from 100 to 130 percent of the loan amounts. In addition, any covered transaction by a bank with an affiliate and any purchase of assets or services by a bank from an affiliate must be on terms that are substantially the same, or at least as favorable to the bank, as those that would be provided to a non-affiliate. Prohibitions Against Tying Arrangements Banks are subject to statutory prohibitions on certain tying arrangements. A depository institution is prohibited, subject to certain exceptions, from extending credit to or offering any other service, or fixing or varying the consideration for such extension of credit or service, on the condition that the customer obtain some additional service from the institution or its affiliates or that the customer not obtain services of a competitor of the institution. Privacy Standards FDIC regulations require the Company and the Bank to disclose their privacy policies, including identifying with whom they share “non-public personal information” to customers at the time of establishing the customer relationship and annually thereafter. The FDIC regulations also require the Company and the Bank to provide their customers with initial and annual notices that accurately reflect their privacy policies and practices. In addition, the Company and the Bank are required to provide their customers with the ability to “opt-out” of having the Company and the Bank share their non-public personal information with unaffiliated third parties before they can disclose such information, subject to certain exceptions. Community Reinvestment Act and Fair Lending Laws All FDIC insured institutions have a responsibility under the Community Reinvestment Act and related regulations to help meet the credit needs of their entire communities, including low- and moderate-income neighborhoods and borrowers (i.e. assessment(s)). In connection with its examination of a state chartered savings bank, the FDIC is required to assess the institution’s record of compliance with the Community Reinvestment Act (“CRA”). Among other things, the current CRA regulations rate an institution based upon its actual performance in meeting community needs. In particular, the current examination and evaluation process focuses on three tests: zz A lending test, to evaluate the institution’s record of making home mortgage, small business, small farm, and consumer loans, if applicable, in its assessment area(s), with consideration given towards, amongst other factors, borrower characteristics and geographic distribution; zz An investment test, to evaluate the institution’s record of helping to meet the credit needs of its assessment area(s) through qualified investments characterized as a lawful investment, deposit, membership share, or grant that has as its primary purpose community development; and zz A service test, to evaluate the institution’s systems for delivering retail banking services through its branches, ATMs and other offices and access facilities, including the distribution of its branches, ATMs and other offices/access facilities, and the institution’s record of opening and closing branches. An institution’s failure to comply with the provisions of the CRA could, at a minimum, result in regulatory restrictions on its activities, including, but not limited to, engaging in acquisitions 27 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business and mergers. The Bank received a “Satisfactory” CRA rating in its most recently completed federal examination, which was conducted by the FDIC as of July 2018. On December 12, 2019, the FDIC and the OCC issued a proposed rule to modernize their respective agencies’ regulations under the CRA. The proposed rule would (1) clarify which activities qualify for CRA credit and (2) require banks to identify an additional assessment area based on where they receive a significant portion of their domestic retail deposits, thus creating two assessment areas: a deposit-based assessment area and a facility-based assessment area. In addition, the Equal Credit Opportunity Act and the Fair Housing Act prohibit lenders from discriminating in their lending practices on the basis of the borrower’s characteristics as specified in those statutes. An institution’s failure to comply with the Equal Credit Opportunity Act and/or the Fair Housing Act could result in enforcement actions by the FDIC, as well as other federal regulatory agencies and the Department of Justice. Safety and Soundness Standards Each federal banking agency, including the FDIC, has adopted guidelines establishing general standards relating to internal controls, information and internal audit systems, loan documentation, credit underwriting, interest rate exposure, asset growth, asset quality, earnings, compensation, fees and benefits. In general, the guidelines require, among other things, appropriate systems and practices to identify and manage the risks and exposures specified in the guidelines. The guidelines prohibit excessive compensation as an unsafe and unsound practice and describe compensation as excessive when the amounts paid are unreasonable or disproportionate to the services performed by an executive officer, employee, director, or principal stockholder. In addition, FDIC regulations require a bank that is given notice by the FDIC that it is not satisfying any of such safety and soundness standards to submit a compliance plan to the FDIC. If, after being so notified, a bank fails to submit an acceptable compliance plan or fails in any material respect to implement an accepted compliance plan, the FDIC may issue an order directing corrective and other actions of the types to which a significantly undercapitalized institution is subject under the “prompt corrective action” provisions discussed below. If a bank fails to comply with such an order, the FDIC may seek to enforce such an order in judicial proceedings and to impose civil monetary penalties. Prompt Corrective Action Federal law requires the FDIC and the other federal banking regulators to promptly resolve the problems of undercapitalized institutions. Federal law also establishes five categories, consisting of “well capitalized,” “adequately capitalized,” “undercapitalized,” “significantly undercapitalized” and “critically undercapitalized.” The FDIC’s regulations define the five capital categories as follows: An institution will be treated as “well capitalized” if: zz Its ratio of total capital to risk-weighted assets is at least 10%; zz Its ratio of Tier 1 capital to risk-weighted assets is at least 8%; zz Its ratio of common equity Tier 1 capital to risk-weighted assets is at least 6.5%; and zz Its ratio of Tier 1 capital to total assets is at least 5%, and it is not subject to any order or directive by the FDIC to meet a specific capital level. An institution will be treated as “adequately capitalized” if: zz Its ratio of total capital to risk-weighted assets is at least 8%; or zz Its ratio of Tier 1 capital to risk-weighted assets is at least 6%; zz Its ratio of common equity Tier 1 capital to risk-weighted assets is at least 4.5%; and zz Its ratio of Tier 1 capital to total assets is at least 4% and it is not a well-capitalized institution. An institution will be treated as “undercapitalized” if: zz Its total risk-based capital is less than 8%; or zz Its Tier 1 risk-based-capital is less than 6%; zz Its ratio of common equity Tier 1 capital to risk-weighted assets is less than 4.5%; or zz Its leverage ratio is less than 4% An institution will be treated as “significantly undercapitalized” if: zz Its total risk-based capital is less than 6%; zz Its Tier 1 capital is less than 4%; zz Its ratio of common equity to risk-weighted assets is less than 3%; or zz Its leverage ratio is less than 3%. An institution that has a tangible capital to total assets ratio equal to or less than 2% would be deemed “critically undercapitalized.” The FDIC is required, with some exceptions, to appoint a receiver or conservator for an insured state bank if that bank is critically undercapitalized. The FDIC may also appoint a conservator or receiver for an insured state bank on the basis of the institution’s financial condition or upon the occurrence of certain events, including: zz Insolvency, or when the assets of the bank are less than its liabilities to depositors and others; zz Substantial dissipation of assets or earnings through violations of law or unsafe or unsound practices; zz Existence of an unsafe or unsound condition to transact business; zz Likelihood that the bank will be unable to meet the demands of its depositors or to pay its obligations in the normal course of business; and zz Insufficient capital, or the incurring or likely incurring of losses that will substantially deplete all of the institution’s capital with no reasonable prospect of replenishment of capital without federal assistance. Consumer Financial Protection Bank regulatory agencies are increasingly focusing attention on consumer protection laws and regulations. To promote fairness and transparency for mortgages, credit cards, and 28 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business other consumer financial products and services, the Dodd- Frank Act established the CFPB. This agency is responsible for interpreting and enforcing federal consumer financial laws, as defined by the Dodd-Frank Act, that, among other things, govern the provision of deposit accounts along with mortgage origination and servicing. Some federal consumer financial laws enforced by the CFPB include the Equal Credit Opportunity Act, Truth in Lending Act (“TILA”), the Truth in Savings Act, the Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act (“RESPA”), the Equal Credit Opportunity Act, the Fair Debt Collection Practices Act, and the Fair Credit Reporting Act. The CFPB is also authorized to prevent any institution under its authority from engaging in an unfair, deceptive, or abusive act or practice in connection with consumer financial products and services. As a residential mortgage lender, the Company and its bank subsidiaries are subject to multiple federal consumer protection statutes and regulations, including, but not limited to, TILA, the Home Mortgage Disclosure Act, the Equal Credit Opportunity Act, RESPA, the Fair Credit Reporting Act, the Fair Debt Collection Act and the Flood Disaster Protection Act. Failure to comply with these and similar statutes and regulations can result in the Corporation and its bank subsidiaries becoming subject to formal or informal enforcement actions, the imposition of civil money penalties and consumer litigation. The CFPB has exclusive examination and primary enforcement authority with respect to compliance with federal consumer financial protection laws and regulations by institutions under its supervision and is authorized, individually or jointly with the federal bank regulatory agencies (the Agencies), to conduct investigations to determine whether any person is, or has, engaged in conduct that violates such laws or regulations. The CFPB may bring an administrative enforcement proceeding or civil action in Federal district court. In addition, in accordance with a memorandum of understanding entered into between the CFPB and the Department of Justice (DOJ), the two agencies have agreed to coordinate efforts related to enforcing the fair lending laws, which includes information sharing and conducting joint investigations. As an independent bureau within the FRB, the CFPB may impose requirements that are more severe than those of the other bank regulatory agencies. When the Company exceeds $10 billion in assets in 2020, it will be subject to the supervisory and enforcement authority of the CFPB. The Dodd-Frank Act also permits states to adopt stricter consumer protection laws and state attorneys general to enforce consumer protection rules issued by the CFPB. As a result of these aspects of the Dodd-Frank Act, going forward, the Bank will operate in a stringent consumer compliance environment and is incurring additional costs related to consumer protection compliance, including but not limited to potential costs associated with CFPB examinations, regulatory and enforcement actions and consumer-oriented litigation, which is likely to increase as a result of the consumer protection provisions of the Dodd-Frank Act. The CFPB, other financial regulatory agencies, including the OCC, as well as the Department of Justice have recently pursued a number of enforcement actions against depository institutions with respect to compliance with fair lending laws. Anti-Money Laundering The Bank must comply with the anti-money laundering (“AML”) provisions of the Bank Secrecy Act (“BSA”) as amended by the USA PATRIOT Act and implementing regulations issued by the FDIC and the Financial Crimes Enforcement Network (“FinCEN”) of the U.S. Department of the Treasury. The USA PATRIOT Act gives the federal government powers to address terrorist threats through enhanced domestic security measures, expanded surveillance powers, increased information sharing, and broadened anti-money laundering requirements. By way of amendments to the Bank Secrecy Act, Title III of the USA PATRIOT Act included measures intended to encourage information sharing among bank regulatory agencies and law enforcement bodies. Further, certain provisions of Title III imposed affirmative obligations on a broad range of financial institutions, including banks, thrifts, brokers, dealers, credit unions, money transfer agents and parties registered under the Commodity Exchange Act. The bank regulatory agencies have increased the regulatory scrutiny of the Bank Secrecy Act and anti-money laundering programs maintained by financial institutions. Significant penalties and fines, as well as other supervisory orders may be imposed on a financial institution for non-compliance with these requirements. In addition, the federal bank regulatory agencies must consider the effectiveness of financial institutions engaging in a merger transaction in combating money laundering activities. The Bank has adopted policies and procedures which are in compliance with these requirements. In December 2019, three federal banking agencies and FinCEN issued a joint statement clarifying the compliance procedures and reporting requirements that banks must follow for customers engaged in the growth or cultivation of hemp, including a clear statement that banks need not file a Suspicious Activity Report (“SAR”) on customers engaged in the growth or cultivation of hemp in accordance with applicable laws and regulations. This statement does not apply to cannabis-related business; therefore, the statement pertains only to customers who are unlawfully growing or cultivating hemp and are not otherwise engaged in unlawful or suspicious activity. Loans to a Bank’s Insiders A bank’s loans to its executive officers, directors, any owner of 10% or more of its stock (each, an insider) and any of certain entities affiliated with any such person (an insider’s related interest) are subject to the conditions and limitations imposed by Section 22(h) of the Federal Reserve Act and the Federal Reserve Board’s Regulation O. Under these restrictions, the aggregate amount of the loans to any insider and the insider’s related interests may not exceed the loans-to-one-borrower limit applicable to national banks, which is comparable to the loans-to- one-borrower limit applicable to loans by the Bank. All loans by a bank to all insiders and insiders’ related interests in the aggregate may not exceed the bank’s unimpaired capital and unimpaired surplus. With certain exceptions, loans to an executive officer, 29 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business other than loans for the education of the officer’s children and certain loans secured by the officer’s residence may not exceed at any one time the higher of 2.5% of the bank’s unimpaired capital and unimpaired surplus or $25,000, but in no event more than $100,000. Regulation O also requires that any proposed loan to an insider or a related interest of that insider be approved in advance by a majority of the board of directors of the bank, with any interested directors not participating in the voting, if such loan, when aggregated with any existing loans to that insider and the insider’s related interests, would exceed either (1) $500,000; or (2) the greater of $25,000 or 5% of the bank’s unimpaired capital and surplus. Generally, loans to insiders must be made on substantially the same terms as, and follow credit underwriting procedures that are not less stringent than, those prevailing at the time for, comparable transactions with other persons, and not involve more than the normal risk of payment or present other unfavorable features. An exception may be made for extensions of credit made pursuant to a benefit or compensation plan of a bank that is widely available to employees of the bank and that does not give any preference to insiders of the bank over other employees of the bank. In addition, federal law prohibits extensions of credit to a bank’s insiders and their related interests by any other institution that has a correspondent banking relationship with the bank, unless such extension of credit is on substantially the same terms as those prevailing at the time for comparable transactions with other persons and does not involve more than the normal risk of repayment or present other unfavorable features. The Bank does not, as a matter of policy, make loans to its directors or to their immediate family members and related interests. Federal Reserve System Under Federal Reserve Board regulations, the Bank is required to maintain non-interest earning reserves against its transaction accounts. For 2020, the Federal Reserve Board regulations generally require that reserves of 3% must be maintained against aggregate transaction accounts over $16.9 million and up to $127.5 million, and 10% against that portion of total transaction accounts in excess of up to $127.5 million. The first $16.9 million of otherwise reservable balances are exempted from the reserve requirements. The Bank is in compliance with these requirements. These requirements are adjusted annually by the Federal Reserve Board. Because required reserves must be maintained in the form of either vault cash, a non-interest bearing account at a Federal Reserve Bank or a pass-through account as defined by the Federal Reserve Board, the effect of this reserve requirement is to reduce the Bank’s interest-earning assets. The Bank is authorized to borrow from the Federal Reserve Bank discount window. Income on Interchange Fees When the Company exceeds $10 billion in assets in 2020, the Company will become subject to the interchange fee cap mandated by the Dodd-Frank Act. As such, the fees the Company may receive for an electronic debit transaction will be capped at the statutory limit. Historically, the Company has been exempt from the interchange fee cap under the “small issuer” exemption, which applies to any debit card issuer with total worldwide assets (including those of its affiliates) of less than $10 billion as of the end of the previous calendar year. Pursuant to FRB regulations mandated by the Dodd-Frank Act, interchange fees on debit card transactions are limited to a maximum of $0.21 per transaction plus 5 basis points of the transaction amount. A debit card issuer may recover an additional one cent per transaction for fraud prevention purposes if the issuer complies with certain fraud- related requirements prescribed by the FRB. Internet Banking Technological developments continue to significantly alter the ways in which financial institutions and their customers conduct their business. The growth of the Internet has caused banks to adopt and refine alternative distribution and marketing systems. The federal bank regulatory agencies have targeted various aspects of Internet banking, including the security and systems. There can be no assurance that the bank regulatory agencies will not adopt new regulations that will materially affect the Bank’s Internet operations or restrict any such further operations. Holding Company Regulation Federal Regulation The Company is regulated as a bank holding company, and as such, is subject to examination, regulation and periodic reporting under the Bank Holding Company Act, as administered by the Federal Reserve Board. The Federal Reserve Board has adopted capital adequacy guidelines for bank holding companies on a consolidated basis. The Dodd-Frank Act directed the Federal Reserve Board to issue consolidated capital requirements for depository institution holding companies that are not less stringent, both quantitatively and in terms of components of capital, than those applicable to institutions themselves. The previously discussed final rule regarding regulatory capital requirements implemented the Dodd-Frank Act as to bank holding company capital standards. Consolidated regulatory capital requirements identical to those applicable to the subsidiary banks applied to bank holding companies (with greater than $1 billion of assets) as of January 1, 2015. The rule limits a banking organization’s capital distributions and certain discretionary bonus payments if the banking organization does not hold a “capital conservation buffer,” of 2.5% in addition to the amount necessary to meet its minimum risk-based capital requirements. 30 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business The following table shows the Company’s Tier 1 leverage capital ratio, common equity Tier 1 risk-based capital ratio, Tier 1 risk-based capital ratio and the total risk-based capital ratio as of December 31, 2019. (dollars in thousands) Tier 1 leverage capital Common Equity Tier 1 risk-based capital Tier 1 risk-based capital Total risk-based capital As of December 31, 2019 Capital Percent of Assets(1) Capital Requirements(1) Capital Requirements with Capital Conservation Buffer(1) $ 973,214 10.34 % 973,214 973,214 1,028,879 12.74 12.74 13.47 4.00 % 4.50 6.00 8.00 4.00 % 7.00 8.50 10.50 (1) For purposes of calculating regulatory Tier 1 leverage capital, assets are based on adjusted total leverage assets. In calculating common equity Tier 1 capital, Tier 1 risk-based capital and total risk-based capital, assets are based on total risk-weighted assets. As of December 31, 2019, the Company was “well capitalized” under Federal Reserve Board guidelines. Regulations of the Federal Reserve Board provide that a bank holding company must serve as a source of strength to any of its subsidiary banks and must not conduct its activities in an unsafe or unsound manner. Federal Reserve Board policies generally provide that bank holding companies should pay dividends only out of current earnings and only if the prospective rate of earnings retention in the holding company appears consistent with the organization’s capital needs, asset quality and overall financial condition. Federal Reserve Board guidance sets forth the supervisory expectation that bank holding companies will inform and consult with Federal Reserve Board staff in advance of issuing a dividend that exceeds earnings for the quarter and should inform the Federal Reserve Board and should eliminate, defer or significantly reduce dividends if: (i) net income available to stockholders for the past four quarters, net of dividends previously paid during that period, is not sufficient to fully fund the dividends; (ii) prospective rate of earnings retention is not consistent with the bank holding company’s capital needs and overall current and prospective financial condition; or (iii) the bank holding company will not meet, or is in danger of not meeting, its minimum regulatory capital adequacy ratios. Under the prompt corrective action provisions discussed above, a bank holding company parent of an undercapitalized subsidiary bank would be directed to guarantee, within limitations, the capital restoration plan that is required of such an undercapitalized bank. If the undercapitalized bank fails to file an acceptable capital restoration plan or fails to implement an accepted plan, the Federal Reserve Board may prohibit the bank holding company parent of the undercapitalized bank from paying any dividends or making any other form of capital distribution without the prior approval of the Federal Reserve Board. As a bank holding company, the Company is required to obtain the prior approval of the Federal Reserve Board to acquire all, or substantially all, of the assets of any bank or bank holding company. Prior Federal Reserve Board approval will be required for the Company to acquire direct or indirect ownership or control of any voting securities of any bank or bank holding company if, after giving effect to such acquisition, it would, directly or indirectly, own or control more than 5% of any class of voting shares of such bank or bank holding company. Federal Reserve Board regulations require a bank holding company to give the Federal Reserve Board prior written notice of any purchase or redemption of its outstanding equity securities if the gross consideration for the purchase or redemption, when combined with the net consideration paid for all such purchases or redemptions during the preceding 12 months will be equal to 10% or more of the company’s consolidated net worth. The Federal Reserve Board may disapprove such a purchase or redemption if it determines that the proposal would constitute an unsafe and unsound practice, or would violate any law, regulation, Federal Reserve Board order or directive, or any condition imposed by, or written agreement with, the Federal Reserve Board. The regulations provide that such notice and approval is not required for a bank holding company that would be treated as “well capitalized” under applicable regulations of the Federal Reserve Board, is well- managed, and that is not the subject of any unresolved supervisory issues. Notwithstanding the aforementioned regulations, Federal Reserve Board guidance indicates that bank holding companies should inform Federal Reserve staff of certain proposed repurchases of redemptions of common stock, sufficiently in advance to allow for supervisory review and possible objection. In addition, a bank holding company which does not opt to become a financial holding company under applicable federal law is generally prohibited from engaging in, or acquiring direct or indirect control of any company engaged in non-banking activities. One of the principal exceptions to this prohibition is for activities found by the Federal Reserve Board to be so closely related to banking or managing or controlling banks as to be permissible. Some of the principal activities that the Federal Reserve Board has determined by regulation to be so closely related to banking as to be permissible are: zz Making or servicing loans; zz Performing certain data processing services; zz Providing discount brokerage services, or acting as fiduciary, investment or financial advisor; zz Leasing personal or real property; zz Making investments in corporations or projects designed primarily to promote community welfare; and zz Acquiring a savings and loan association. 31 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business Bank holding companies that qualify and opt to become a financial holding company may engage in activities that are financial in nature or incident to activities which are financial in nature. Financial holding companies may engage in a broader array of activities including insurance and investment banking. Bank holding companies may qualify to become a financial holding company if at the time of the election and on a continuing basis: zz Each of its depository institution subsidiaries is “well capitalized”; zz Each of its depository institution subsidiaries is “well managed”; and zz Each of its depository institution subsidiaries has at least a “Satisfactory” Community Reinvestment Act rating at its most recent examination. The Company filed an election to qualify as a financial holding company under federal regulations on January 31, 2014 which was deemed effective by the Federal Reserve Board on March 5, 2015. Under federal law, depository institutions are liable to the FDIC for losses suffered or anticipated by the FDIC in connection with the default of a commonly controlled depository institution or any assistance provided by the FDIC to such an institution in danger of default. This law would potentially be applicable to the Company if it ever acquired as a separate subsidiary, a depository institution in addition to the Bank. New Jersey Regulation Under the New Jersey Banking Act, a company owning or controlling a savings bank is regulated as a bank holding company. The New Jersey Banking Act defines the terms “company” and “bank holding company” as such terms are defined under the BHCA. Each bank holding company controlling a New Jersey chartered bank or savings bank must file certain reports with the Commissioner and is subject to examination by the Commissioner. Acquisition of Control Under federal law and under the New Jersey Banking Act, no person may acquire control of the Company or the Bank without first obtaining approval of such acquisition of control from the Federal Reserve Board and the Commissioner. On January 30, 2020, the Federal Reserve finalized a rule to codify and simplify its interpretations and opinions regarding regulatory presumptions of control. The rule, which will be effective April 1, 2020, will likely have a meaningful impact on control determinations related to investments in banks and bank holding companies and investments by bank holding companies in nonbank companies. Federal Securities Laws The Company’s common stock is registered with the SEC under the Securities Exchange Act of 1934, as amended. The Company is subject to the information, proxy solicitation, insider trading restrictions and other requirements under the Securities Exchange Act of 1934. Investment Adviser Regulation Beacon Investment Advisory Services, Inc. is an investment adviser registered with the SEC. As such, it is required to make certain filings with and is subject to periodic examination by, the SEC. Delaware Corporate Law The Company is incorporated under the laws of the State of Delaware. As a result, the rights of its stockholders are governed by the Delaware General Corporate Law and the Company’s Certificate of Incorporation and Bylaws. Taxation Federal Taxation General The Company is subject to federal income taxation in the same general manner as other corporations, with some exceptions discussed below. The following discussion of federal taxation is intended only to summarize certain pertinent federal income tax matters and is not a comprehensive description of the tax rules applicable to the Company. On December 22, 2017, the Tax Cuts and Jobs Act (“Tax Act”) was enacted. Included as part of the law, was a permanent reduction in the federal corporate income tax rate from 35% to 21% effective January 1, 2018. Based upon the change in the tax rate, the Company revalued its net deferred tax asset at December 31, 2017 to reflect the reduced rate that will apply in future periods when theses deferred taxes are settled or realized. As a result of the enactment of the Tax Act, the Company recognized an additional tax expense of $3.9 million for the year ended December 31, 2017. Method of Accounting For federal income tax purposes, the Company currently reports its income and expenses on the accrual method of accounting and uses a tax year ending December 31 for filing its consolidated federal income tax returns. 32 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1 Business Bad Debt Reserves Corporate Dividends-Received Deduction Prior to the Small Business Protection Act of 1996 (the “1996 Act”), the Bank was permitted to establish a reserve for bad debts and to make annual additions to the reserve. These additions could, within specified formula limits, be deducted in arriving at taxable income. The Bank was required to use the direct charge- off method to compute its bad debt deduction beginning with its 1996 federal income tax return. Savings institutions were required to recapture any excess reserves over those established as of December 31, 1987 (base year reserve). Taxable Distributions and Recapture Prior to the 1996 Act, bad debt reserves created prior to January 1, 1988 were subject to recapture into taxable income should the Bank fail to meet certain asset and definitional tests. Federal legislation has eliminated these recapture rules. Retained earnings at December 31, 2019 included approximately $51.8 million for which no provisions for income tax had been made. This amount represents an allocation of income to bad debt deductions for tax purposes only. Events that would result in taxation of these reserves include failure to qualify as a bank for tax purposes, distributions in complete or partial liquidation, stock redemptions and excess distributions to shareholders. At December 31, 2019, the Bank had an unrecognized tax liability of $13.4 million with respect to this reserve. Corporate Alternative Minimum Tax The Internal Revenue Code of 1986, as amended (the “Code”), imposed an alternative minimum tax (AMT) at a rate of 20% on a base of regular taxable income plus certain tax preferences (alternative minimum taxable income or AMTI). The AMT was payable to the extent such AMTI was in excess of an exemption amount and the AMT exceeded the regular income tax. Net operating losses could offset no more than 90% of AMTI. Certain payments of alternative minimum tax could be used as credits against regular tax liabilities in future years. The Company was not subject to the alternative minimum tax and has no such amounts available as credits for carryover. The Tax Act repealed the corporate AMT effective for tax years beginning after December 31, 2017. Net Operating Loss Carryovers Under the general rule, for tax periods ending December 31, 2017 and prior a financial institution may carry back net operating losses to the preceding two taxable years and forward to the succeeding 20 taxable years. At December 31, 2018, the Company had approximately $1.7 million of Federal Net Operating Losses (“NOLs”). These NOLs were generated by entities the Company acquired in previous years and are subject to an annual Code Section 382 limitation. The Tax Act limits the NOL deduction for a given year to 80% of taxable income, effective with respect to losses arising in tax years beginning after December 31, 2017. It also repealed the pre-enactment carryback provision for NOLs and provides for the indefinite carryforward of NOLs arising in tax years ending after December 31, 2017. The Company may exclude from its income 100% of dividends received from the Bank as a member of the same affiliated group of corporations. State Taxation New Jersey State Taxation The Company and the Bank file New Jersey Corporation Business Tax returns. Generally, the income of financial institutions in New Jersey, which is calculated based on federal taxable income subject to certain adjustments, is subject to New Jersey tax. The Company and the Bank are subject to the corporation business tax at 9% of apportioned taxable income. As a result of legislation that New Jersey enacted on July 1, 2018, the Company and the Bank are subject to an additional temporary surtax effective for tax years 2018 through 2021, and are required to file combined tax returns beginning 2019. Prior to the new legislation, New Jersey tax law did not allow a taxpayer to file a tax return on a combined or consolidated basis with another member of the affiliated group where there is common ownership for tax periods prior to December 31, 2018. Pennsylvania State Taxation The Bank is subject to Pennsylvania Mutual Thrift Institutions Tax. Mutual thrift institutions tax is imposed at the rate of 11.5% on net taxable income of mutual thrift institutions in Pennsylvania, including savings banks without capital stock, building and loan associations, savings and loan associations, and savings institutions having capital stock. New York State Taxation In 2014, New York State enacted significant and comprehensive reforms to its corporate tax system that went into effect January 1, 2015. The legislation resulted in significant changes to the method of calculating income taxes for banks, including changes to future period tax rates, rules relating to the sourcing of income, and the elimination of the banking corporation tax so that banking corporations are taxed under New York State’s corporate franchise tax. The corporate franchise tax is based on the combined entire net income of the Company and its affiliates allocable and apportionable to New York State and taxed at a rate of 6.5%. The amount of revenues that are sourced to New York State under the new legislation can be expected to fluctuate over time. In addition, the Company and its affiliates are subject to the Metropolitan Transportation Authority (“MTA”) Surcharge allocable to business activities carried on in the Metropolitan Commuter Transportation District. The MTA surcharge for 2018 was 28.6% of a recomputed New York State franchise tax, calculated using a 6.5% tax rate on allocated and apportioned entire net income. The examination of the Company’s 2016 and 2015 New York State tax returns was completed in the first quarter of 2019, and did not have a material impact on the Company’s effective income tax rate. The Company’s 2017 and 2018 New York State returns are currently under audit. 33 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1A Risk Factors Item 1A. Risk Factors In the ordinary course of operating our business, we are exposed to a variety of risks inherent to the financial services industry. The following discusses the significant risk factors that could affect our business and operations. If any of the following conditions or events actually occur, our business, financial condition or results of operations could be negatively affected, the market price of your investment in the Company’s common stock could decline, and you could lose all or a part of your investment in the Company’s common stock. Changes to the underlying drivers of our net interest income could adversely affect our results of operations and financial condition. Our financial condition and results of operations are significantly affected by changes in market interest rates, and the degree to which these changes disparately impact short-term and long-term interest rates and influence the behavior of our customer base. Our results of operations substantially depend on our net interest income, which is the difference between the interest income we earn on our interest earning assets and the interest expense we pay on our interest-bearing liabilities. A flattening yield curve, or one that inverts, could negatively impact our net interest margin and earnings. Our interest-bearing liabilities may be subject to repricing or maturing more quickly than our interest-earning assets. If short- term rates increase rapidly, we may have to increase the rates we pay on our deposits and borrowed funds more quickly than we can increase the interest rates we earn on our loans and investments, resulting in a negative effect on interest spreads and net interest income. In addition, the effect of rising rates could be compounded if deposit customers move funds into higher yielding accounts or are lost to competitors offering higher rates on their deposit products. In the event of a 300 basis point increase in interest rates, whereby rates ramp up evenly over a twelve-month period, and assuming management took no actions to mitigate the effect of such change, we are projecting that our net interest income for such period would decrease 2.5% or $7.1 million. Conversely, should market interest rates fall below current levels, our net interest income could also be negatively affected if competitive pressures prevented us from reducing rates on our deposits, while the yields on our assets decrease through loan prepayments and interest rate adjustments. Changes in interest rates also affect the value of our interest- earning assets and in particular our securities portfolio. Generally, the value of securities fluctuates inversely with changes in interest rates. At December 31, 2019, our available for sale debt securities portfolio totaled $976.9 million. Unrealized gains and losses on securities available for sale are reported as a separate component of stockholders’ equity. Decreases in the fair value of securities available for sale resulting from increases in interest rates therefore could have a temporary adverse effect on stockholders’ equity. 34 If our allowance for loan losses is not sufficient to cover actual loan losses, our earnings could decrease. We make various assumptions and judgments about the collectability of our loan portfolio, including the creditworthiness of our borrowers and the value of the real estate and other assets serving as collateral for the repayment of many of our loans. In determining the amount of the allowance for loan losses, we rely on our loan monitoring program, our loan quality reviews, our credit risk rating process, loan portfolio trends, our experience and our evaluation of economic conditions, among other factors. If our assumptions prove to be incorrect, or if delinquencies or non- accrual and non-performing loans increase, the allowance for loan losses may not be sufficient to cover losses inherent in our loan portfolio, resulting in additions to our allowance. Material additions to the allowance would materially decrease our net income. In addition, bank regulators periodically review our allowance for loan losses and may require us to increase our provision for loan losses or recognize further loan charge-offs. CECL may introduce added volatility. In 2016, the Financial Accounting Standards Board released an updated standard for determining credit losses, which fundamentally changes how financial institutions calculate their allowance reserves. The new standard, which is effective for reporting periods beginning after December 15, 2019, requires us to adopt a CECL model that measures projected credit losses over the estimated life of the asset and subject to quantitative and qualitative loss factors we derive using a macroeconomic forecast that we deem most likely to occur. This approach is a significant departure from the prior accounting standard, which estimated potential credit losses based on conditions existing as of the reporting date. This new standard may increase not only the amount of allowance for credit losses but also the volatility of our provisions for loan losses. These factors could materially affect our financial condition and future results of operations. Commercial real estate, commercial & industrial and construction loans expose us to increased risk and earnings volatility. We consider our commercial real estate loans, commercial & industrial loans and construction loans to be higher risk categories in our loan portfolio. These loans are particularly sensitive to economic conditions. At December 31, 2019, our portfolio of commercial real estate loans, including multi-family loans, totaled $3.80 billion, or 52.3% of total loans, our commercial & industrial loans totaled $1.63 billion, or 22.5% of portfolio loans, and our construction loans totaled $429.8 million, or 5.9% of total loans. We plan to continue to emphasize the origination of these types of loans. Commercial real estate loans generally involve a higher degree of credit risk because they typically have larger balances and are more affected by adverse conditions in the economy. Payments www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1A Risk Factors on loans secured by commercial real estate also often depend on the successful operation and management of the businesses that occupy these properties. Furthermore, these loans may be affected by factors outside the borrower’s control, such as adverse conditions in the real estate market or the economy or changes in government regulation. In the case of commercial & industrial loans, although we strive to maintain high credit standards and limit exposure to any one borrower, the collateral for these loans often consists of accounts receivable, inventory and equipment. This type of collateral typically does not yield substantial recovery in the event we need to foreclose on it and may rapidly deteriorate, disappear, or be misdirected in advance of foreclosure. This adds to the potential that our charge-offs will be more volatile than we have experienced in the past, which could significantly negatively affect our earnings in any quarter. In addition, some of our construction loans pose higher risk levels than the levels expected at origination, as projects may stall or sell at prices lower than expected. In addition, many of our borrowers also have more than one commercial real estate or construction loan outstanding with us. Consequently, an adverse development with respect to one loan or one credit relationship may expose us to significantly greater risk of loss. Our continuing concentration of business in a relatively confined region may increase our risk. Our success is significantly affected by general economic conditions in northern and central New Jersey, and eastern Pennsylvania. Unlike some larger banks that are more geographically diversified, we provide banking, financial, and wealth management services to customers mostly located in our primary markets. Consequently, a downturn in economic conditions in our local markets would have a significant impact on our loan portfolios, the ability of borrowers to meet their loan payment obligations and the value of the collateral securing our loans. Adverse local economic conditions caused by inflation, recession, unemployment, state or local government action, or other factors beyond our control would impact these local economic conditions and could negatively affect the financial results of our business. We have a significant amount of real estate loans. Depressed real estate values and real estate sales could have a negative effect on the ability of many of our borrowers to make timely repayments of their loans, which would have an adverse impact on our earnings and overall financial condition. Changes in the federal tax laws enacted in 2017 under the Tax Cuts and Jobs Act may have an adverse effect on the market for, and the valuation of, residential properties, and on the demand for such loans in the future, and could make it harder for borrowers to make their loan payments. These changes have a disproportionate effect on taxpayers in states with high residential home prices and high state and local taxes, like New Jersey. If home ownership becomes less attractive, demand for mortgage loans could decrease. The value of the properties securing loans in our loan portfolio may be adversely impacted as a result of the changing economics of home ownership, which could require an increase in our provision for loan losses, which would reduce our profitability and could materially adversely affect our business, financial condition and results of operations. Additionally, we target our business development and marketing strategy for loans to serve primarily the banking and financial services needs of small- to medium-sized businesses in northern and central New Jersey and eastern Pennsylvania. These businesses generally have fewer financial resources in terms of capital or borrowing capacity than larger entities. If general economic conditions negatively impact these businesses, our results of operations and financial condition may be adversely affected. Strong competition within our market area may limit our growth and profitability. Competition in the banking and financial services industry is intense and expanding with entrants into our market providing new and innovative technology-driven financial solutions. Our profitability depends upon our continued ability to successfully compete in our market area. We compete with commercial banks, savings institutions, mortgage banking firms, credit unions, finance companies, investment advisers, wealth managers, mutual funds, insurance companies, online lenders, large non-bank participants, and brokerage and investment banking firms operating both locally and elsewhere. In particular, over the past decade, our local markets have experienced the effects of substantial banking consolidation, and large out-of-state competitors have grown significantly. Many of these competitors have substantially greater resources and lending limits than we do, and may offer certain deposit and loan pricing, services or credit criteria that we do not or cannot provide. There are also a number of strong locally-based competitors with large capital positions in our market who may deploy aggressive strategies to drive growth, take our customers and win market share. Furthermore, key components of the financial services value chain have been replicated by digital innovation, commonly referred to as Fintech. As customer preferences and expectations continue to evolve, technology has lowered barriers to entry and made it possible for nonbanks to offer products and services traditionally provided by banks, such as automatic transfer and automatic payment systems. In addition, some of the largest technology firms are engaging in joint ventures with the largest banks to provide and or expand financial service offerings with a technological sophistication and breadth of marketing that smaller institutions do not have. Many of our competitors have fewer regulatory constraints and may have lower cost structures. Additionally, due to their size, many competitors may be able to achieve economies of scale and, as a result, may offer a broader range of products and services as well as better pricing for those products and services than we can. The adoption of these Fintech solutions within our market area may cause greater and faster disruption to our business model if we are unable to keep pace with, or invest wisely in, these enabling technologies. 35 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1A Risk Factors Failure to keep pace with technological changes could adversely affect our business. The financial services industry is continually undergoing rapid technological change with frequent introductions of new technology-driven products and services. The effective use of technology increases efficiency and enables financial institutions to better serve customers and to reduce costs. Our future success depends, in part, upon our ability to address the needs of our customers by using technology to provide products and services that will satisfy customer demands, as well as to create additional efficiencies in our operations. Many of our competitors have substantially greater resources to invest in technological improvements. We may not be able to effectively implement new technology-driven products and services or be successful in marketing these products and services to our customers. Failure to successfully keep pace with technological change affecting the financial services industry could have a material adverse impact on our business and, in turn, our financial condition and results of operations. We are subject to liquidity risk. Liquidity risk is the potential that we will be unable to meet our obligations as they become due, capitalize on growth opportunities as they arise because of an inability to liquidate assets or obtain adequate funding on a timely basis at a reasonable cost, or meet regulatory-imposed expectations for liquidity levels. Liquidity is required to fund various obligations, including loan originations and commitments, withdrawals by depositors, repayments of borrowings, operating expenses and capital expenditures. Liquidity is derived primarily from deposit growth and retention; principal and interest payments, sales, maturities, and prepayments of loans and investment securities; net cash provided from operations; and access to other funding sources. Our access to funding sources in amounts adequate to finance our activities could be impaired by factors specific to us or the financial services industry in general. Factors detrimental to our access to liquidity sources include a decrease in the level of our business activity due to a market downturn, lack of competitiveness, or adverse regulatory action against us. Our ability to borrow could also be impaired by factors that are not specific to us, such as a severe disruption of the financial markets or negative views and expectations about the prospects for the financial services industry. We operate in a highly regulated environment and may be adversely affected by changes in laws and regulations. We are subject to the extensive regulation, supervision and examination of various regulatory authorities, but primarily by the New Jersey Department of Banking and Insurance, our chartering authority, and by the FDIC, as insurer of our deposits. As a bank holding company, we are subject to regulation and oversight by the Federal Reserve Board. Such regulation and supervision govern the activities in which a bank and its holding company may engage and are intended primarily for the protection of the insurance fund and depositors. These regulatory authorities have extensive discretion in connection with their supervisory and enforcement activities, including the requirement for additional capital, the imposition of restrictions on our operations, the classification of our assets, the adequacy of our allowance for loan losses, and our management of risks posed by our reliance on third party vendors. Any change in such regulation and oversight, whether in the form of regulatory policy, regulations, or legislation, could have a material impact on our operations. The potential exists for additional federal or state laws and regulations regarding capital requirements, lending and funding practices and liquidity standards, and bank regulatory agencies are expected to remain active in responding to concerns and trends identified in examinations, including the potential issuance of formal enforcement orders. Actions taken to date, as well as potential actions, may not have the beneficial effects that are intended. In addition, new laws, regulations, and other regulatory changes could increase our costs of regulatory compliance and of doing business, and otherwise affect our operations. New laws, regulations, and other regulatory changes, may significantly affect the markets in which we do business, the markets for and value of our loans and investments, and our ongoing operations, costs and profitability. We anticipate that our total consolidated assets will exceed $10 billion in 2020; if that occurs, we will be subject to additional regulation and increased supervision, including by the CFPB. Provident’s total assets were $9.81 billion at December 31, 2019. Banks with assets in excess of $10 billion are subject to requirements imposed by the Dodd-Frank Act and its implementing regulations including the examination authority of the Consumer Financial Protection Bureau to assess our compliance with federal consumer financial laws, imposition of higher FDIC premiums, reduced debit card interchange fees, and enhanced risk management frameworks, all of which increase operating costs and reduce earnings. As we approach $10 billion in assets, we continue to incur additional costs to prepare for the implementation of these imposed requirements. We may be required to invest more significant management attention and resources to evaluate and continue to make any changes necessary to comply with enhanced regulatory expectations. Further, federal financial regulators may require us to accelerate our actions and investments to prepare for compliance before we exceed $10 billion in total consolidated assets, and may suspend or delay certain regulatory actions, such as approving a merger agreement, if they deem our preparations to be inadequate. Upon reaching this threshold, we face the risk that we may fail to meet these requirements, which may negatively impact our results of operations and financial condition. While we cannot predict what effect any presently contemplated or future changes in the laws or regulations or their interpretations would have on us, these changes could be material. 36 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1A Risk Factors We face regulatory scrutiny based on our commercial real estate lending. The FDIC, the OCC and the FRB (collectively, the “Agencies”) have issued joint guidance entitled “Concentrations in Commercial Real Estate Lending, Sound Risk Management Practices” (the “CRE Guidance”). Although the CRE Guidance did not establish specific lending limits, it provides that a bank’s commercial real estate lending exposure may receive increased supervisory scrutiny where total non-owner occupied commercial real estate loans, including loans secured by apartment buildings, investor commercial real estate and construction and land loans (“CRE Loans”), represent 300% or more of an institution’s total risk- based capital and the outstanding balance of the CRE Loan portfolio has increased by 50% or more during the preceding 36 months. While our level of CRE Loans equaled 425.6% of total risk-based capital at December 31, 2019, our CRE Loan portfolio has not increased by 50% or more during the preceding 36 months. In December 2015, the Agencies released a new statement on prudent risk management for commercial real estate lending (the “2015 Statement”). In the 2015 Statement, the Agencies express concerns about easing commercial real estate underwriting standards, direct financial institutions to maintain underwriting discipline and exercise risk management practices to identify, measure and monitor lending risks, and indicate that the Agencies will continue “to pay special attention” to commercial real estate lending activities and concentrations going forward. If our regulators were to impose restrictions on the amount of commercial real estate loans we can hold in our loan portfolio, or require higher capital ratios as a result of the level of commercial real estate loans held, our earnings or our ability to engage in certain merger and acquisition activity could be adversely affected. We may not be able to detect money laundering and other illegal or improper activities fully or on a timely basis, which could expose us to additional liability and could have a material adverse effect on us. We are required to comply with anti-money laundering, anti- terrorism and other laws and regulations in the United States. These laws and regulations require us, among other things, to adopt and enforce “know-your-customer” policies and procedures and to report suspicious and large transactions to applicable regulatory authorities. These laws and regulations have become increasingly complex and detailed, require improved systems and sophisticated monitoring and compliance personnel and have become the subject of enhanced government supervision. While we have adopted policies and procedures aimed at detecting and preventing the use of our banking network for money laundering and related activities, those policies and procedures may not completely eliminate instances in which we may be used by customers to engage in money laundering and other illegal or improper activities. To the extent we fail to fully comply with applicable laws and regulations, the FDIC, along with other banking agencies, has the authority to impose fines and other penalties and sanctions on us. In addition, our business and reputation could suffer if customers use our banking network for money laundering or illegal or improper purposes. Acquisitions may be delayed, impeded, or prohibited due to regulatory issues. Acquisitions by the Company, particularly those of financial institutions, are subject to approval by a variety of federal and state regulatory agencies (collectively, “regulatory approvals”). The process for obtaining these required regulatory approvals has become substantially more difficult in recent years. Regulatory approvals could be delayed, impeded, restrictively conditioned or denied due to existing or new regulatory issues the Company has, or may have, with regulatory agencies, including, without limitation, issues related to BSA compliance, CRA issues, fair lending laws, fair housing laws, consumer protection laws, unfair, deceptive, or abusive acts or practices regulations, and other similar laws and regulations. We may fail to pursue, evaluate or complete strategic and competitively significant acquisition opportunities as a result of our inability, or perceived or anticipated inability, to obtain regulatory approvals in a timely manner, under reasonable conditions or at all. The regulatory approvals may contain conditions on the completion of the merger that adversely affect our business following the closing, or which are not anticipated or cannot be met. Difficulties associated with potential acquisitions that may result from these factors could have a material adverse impact on our business, and, in turn, our financial condition and results of operations. A failure in or breach of our operational or security systems or infrastructure, or those of third parties, could disrupt our businesses, and adversely impact our results of operations, liquidity and financial condition, as well as cause reputational harm. The Bank collects, processes and stores sensitive consumer data by utilizing computer systems and telecommunications networks operated by both the Bank and third-party service providers. Our operational and security systems, infrastructure, including our computer systems, data management, and internal processes, as well as those of third parties, are integral to our business. We rely on our employees and third parties in our day-to-day and ongoing operations, who may, as a result of human error, misconduct or malfeasance, or failure or breach of third- party systems or infrastructure, expose us to risk. We have taken measures to implement backup systems and other safeguards to support our operations, but our ability to conduct business may be adversely affected by any significant disruptions to us or to third parties with whom we interact. In addition, our ability to implement backup systems and other safeguards with respect to third-party systems is more limited than with our own systems. We handle a substantial volume of customer and other financial transactions every day. Our financial, accounting, data processing, check processing, electronic funds transfer, loan processing, online and mobile banking, automated teller machines, or ATMs, backup or other operating or security systems and infrastructure 37 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1A Risk Factors may fail to operate properly or become disabled or damaged as a result of a number of factors including events that are wholly or partially beyond our control. This could adversely affect our ability to process these transactions or provide these services. There could be sudden increases in customer transaction volume, electrical, telecommunications or other major physical infrastructure outages, natural disasters, events arising from local or larger scale political or social matters, including terrorist acts, and cyber attacks. We continuously update these systems to support our operations and growth. This updating entails significant costs and creates risks associated with implementing new systems and integrating them with existing ones. Operational risk exposures could adversely impact our results of operations, liquidity and financial condition, and cause reputational harm. A cyber-attack, data breach, or a technology failure of ours could adversely affect our ability to conduct our business or manage our exposure to risk, result in the disclosure or misuse of confidential or proprietary information, increase our costs to maintain and update our operational and security systems and infrastructure, and adversely impact our results of operations, liquidity and financial condition, as well as cause reputational harm. Our business is highly dependent on the security and efficacy of our infrastructure, computer and data management systems. Cyber security risks for financial institutions have significantly increased in recent years in part because of the proliferation of new technologies, the use of the Internet and telecommunications technologies to conduct financial transactions, and the increased sophistication and activities of organized crime, hackers, terrorists and other external parties, including foreign state actors. Our operations rely on the secure processing, transmission, storage and retrieval of confidential, proprietary and other information in our computer and data management systems and networks. We rely on digital technologies, computer, database and email systems, software, and networks to conduct our operations. Financial institutions have been subject to, and are likely to continue to be the target of, cyber-attacks, including computer viruses, malicious or destructive code, phishing attacks, denial of service or other security breaches that could result in the unauthorized release, gathering, monitoring, misuse, loss or destruction of confidential, proprietary and other information of the institution, its employees, customers or third parties, or otherwise materially disrupt network access or business operations. For example, denial of service attacks have been launched against a number of large financial institutions and several large retailers have disclosed substantial cyber security breaches affecting debit and credit card accounts of their customers. We have experienced cyber security incidents in the past, although not material, and we anticipate that, as a larger bank, we could experience further incidents. There can be no assurance that we will not suffer material losses or other material adverse consequences relating to technology failure, cyber-attacks or other information or security breaches. In addition, there have been instances where financial institutions have been victims of fraudulent activity in which criminals pose as customers to initiate wire and automated clearinghouse transactions from customer accounts. Although the Bank has policies and procedures in place to verify the authenticity of its customers, the Bank cannot assure that such policies and procedures will prevent all fraudulent transfers. Such activity could result in financial liability and harm to our reputation. Misconduct by our employees could also result in fraudulent, improper or unauthorized activities on behalf of customers or improper use of confidential information. The Bank may not be able to prevent employee errors or misconduct, and the precautions the Bank takes to detect these types of activity might not be effective in all cases. Employee errors or misconduct could subject the Bank to civil claims for negligence or regulatory enforcement actions, including fines and restrictions on our business. As cyber threats and other fraudulent activity continues to evolve, we may be required to expend significant additional resources to continue to modify and enhance our protective measures, or to investigate and remediate any information security vulnerabilities or incidents. Any of these matters could result in our loss of customers and business opportunities, significant disruption to our operations and business, misappropriation or destruction of our confidential information and/or that of our customers, or damage to our customers’ computers or systems, and could result in a violation of applicable privacy laws and other laws, litigation exposure, regulatory fines, penalties or intervention, loss of confidence in our security measures, reputational damage, reimbursement or other compensatory costs, and additional compliance costs. In addition, any of the matters described above could adversely impact our results of operations and financial condition. We rely on third-party providers and other suppliers for a number of services that are important to our business. A breach, failure, interruption, cessation of an important service by any third-party could have a material adverse effect on our business, as well as cause reputational harm. We are dependent for the majority of our technology, including our core operating system, on third-party providers. The Bank collects, processes and stores sensitive consumer data by utilizing computer systems and telecommunications networks operated by third-party service providers, which are integral to our business. We handle a substantial volume of customer and other financial transactions every day. Our financial, accounting, data processing, check processing, electronic funds transfer, loan processing, online and mobile banking, automated teller machines, or ATMs, backup or other operating or security systems and infrastructure may fail to operate properly or become disabled or damaged as a result of a number of factors including events that are wholly or partially beyond our control. We have taken measures to implement backup systems and other safeguards to support our operations, but our ability to conduct business may be adversely affected by any significant disruptions to third parties with whom we interact. In addition, 38 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1A Risk Factors our ability to implement backup systems and other safeguards with respect to third-party systems is more limited than with our own systems. If these third parties were to discontinue providing services to us, we may experience significant disruption to our business. In addition, each of these third parties faces the risk of cyber-attack, information breach or loss, or technology failure. If any of our third-party service providers experience such difficulties, or if there is any other disruption in our relationships with them, we may be required to find alternative sources of such services. We are dependent on these third-party providers securing their information systems, over which we have limited control, and a breach of their information systems could adversely affect our ability to process transactions, service our clients or manage our exposure to risk and could result in the disclosure of sensitive, personal customer information, which could have a material adverse impact on our business through damage to our reputation, loss of business, remedial costs, additional regulatory scrutiny or exposure to civil litigation and possible financial liability. Assurance cannot be provided that we could negotiate terms with alternative service sources that are as favorable or could obtain services with similar functionality as found in existing systems without the need to expend substantial resources, if at all, thereby resulting in a material adverse impact on our business and results of operations. We continuously update these systems to support our operations and growth. This updating entails significant costs and creates risks associated with implementing new systems and integrating them with existing ones. Operational risk exposures could adversely impact our results of operations, liquidity and financial condition, and cause reputational harm. Insurance coverage may not be available for such losses, or where available, such losses may exceed insurance limits. This risk of loss also includes the potential legal actions that could arise as a result of an operational deficiency or as a result of noncompliance with applicable regulatory standards, adverse business decisions or their implementation, and customer attrition due to potential negative publicity. While we maintain a risk management program that is designed to minimize risk, we could suffer losses, face regulatory action, and suffer damage to our reputation as a result of our failure to properly anticipate and manage these risks. A general economic slowdown or uncertainty that produces either reduced returns or excessive market volatility could adversely impact our overall profitability, including our wealth management fee income. A general economic slowdown could affect our core banking business. Headwinds facing the U.S. economy strengthened during 2019, despite the continuation of the current U.S. economic expansion, noting in particular that manufacturing activity slowed more sharply than the rest of the economy. The consensus forecast indicates that the U.S. economy will continue to slow down towards its long-run potential rate of growth, but the risk of a recession is rising. Adverse changes in the economy could negatively affect the ability of our borrowers to repay their loans or force us to offer lower interest rates to encourage new borrowing activity. Furthermore, uncertainty and market volatility regardless of overall market conditions could affect the value of the assets under management in our wealth management business resulting in lower fee income. Conditions that produce extended market volatility could affect our ability to provide our clients with an adequate return, thereby impacting our ability to attract new clients or causing existing clients to seek more stable investment opportunities with alternative wealth advisors. Changes in U.S. trade policies, including the imposition of tariffs and retaliatory tariffs, may adversely impact our business, financial condition and results of operations There continues to be discussion and dialogue regarding potential changes to U.S. trade policies, legislation, treaties and tariffs with countries such as China and the European Union. Tariffs and retaliatory tariffs have been imposed, and additional tariffs and retaliatory tariffs have been proposed. Such tariffs, retaliatory tariffs or other trade restrictions on products and materials that our customers import or export could cause the prices of our customers’ products to increase, which could reduce demand for such products, or reduce our customers’ margins, and adversely impact their revenues, financial results and ability to service debt. This in turn, could adversely affect our financial condition and results of operations. In addition, to the extent changes in the political environment have a negative impact on us or on the markets in which we operate our business, results of operations and financial condition could be materially and adversely impacted in the future. It remains unclear what the U.S. government or foreign governments will or will not do with respect to tariffs already imposed, additional tariffs that may be imposed, or international trade agreements and policies. Acts of terrorism, severe weather, natural disasters, public health issues and other external events could impact our ability to conduct business. Our business is subject to risk from external events that could affect the stability of our deposit base, impair the ability of borrowers to repay outstanding loans, impair the value of collateral securing loans, cause significant property damage, result in loss of revenue, and/or cause us to incur additional expenses. For example, financial institutions have been, and continue to be, targets of terrorist threats aimed at compromising their operating and communication systems. The metropolitan New York and Philadelphia areas remain central targets for potential acts of terrorism, including cyber terrorism, which could affect not only our operations but those of our customers. Additionally, there could be sudden increases in customer transaction volume, electrical, telecommunications or other major physical infrastructure outages, natural disasters, events arising from local or larger scale political 39 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 1A Risk Factors or social matters, including terrorist acts, and cyber attacks. The emergence of widespread health emergencies or pandemics, such as the potential spread of the coronavirus (“Covid-19”), could lead to regional quarantines, business shutdowns, labor shortages, disruptions to supply chains, and overall economic instability. Events such as these may become more common in the future and could cause significant damage such as disrupt power and communication services, impact the stability of our facilities and result in additional expenses, impair the ability of our borrowers to repay their loans, reduce the value of collateral securing the repayment of our loans, which could result in the loss of revenue. While we have established and regularly test disaster recovery procedures, the occurrence of any such event could have a material adverse effect on our business, operations and financial condition. Uncertainty about the future of LIBOR may adversely affect our business. The London Interbank Offered Rate (“LIBOR”) is a global financial benchmark and reference rate that we use to set interest rates for a significant portion of our commercial loan portfolio. At December 31, 2019, loans that tied to the LIBOR rate totaled $1.75 billion. The marketplace that sets the LIBOR rate has announced that it will no longer support LIBOR after 2021. depending on the terms of the governing instruments, and such discontinuation may increase operational and other risks to the Company and the industry. In addition, the implementation of LIBOR alternatives may increase compliance costs and operational costs. A State Bank in New Jersey could be disruptive to our overall strategies and potentially reduce the level of public funds held on deposit with us. We maintain a large and relatively stable level of deposits from local government entities, primarily through relationships we have cultivated with New Jersey municipalities. These deposits are a relatively low-cost source used to fund our loans and investments. The State of New Jersey is considering creating a State Bank, whose purpose would be to promote small businesses, fair educational lending, housing, infrastructure improvements, community development, economic development, commerce and industry in the State. As currently proposed, it intends to permit State funds, including funds from State institutions and any State public source, to be held by the State Bank. There can be no assurance that legislation to create a State Bank will pass or whether it will pass as currently proposed. Provident has not yet determined which alternative rate is most applicable, and there can be no assurances on which benchmark rate(s) may replace LIBOR or how LIBOR will be determined for purposes of financial instruments that are currently referencing LIBOR if and when it ceases to exist. If LIBOR is discontinued after 2021 as expected, there may be uncertainty or differences in the calculation of the applicable interest rate or payment amount Given the degree of our funding reliance on many New Jersey- based public entities and the potential scope of the proposed State Bank’s lending activities, we are uncertain of the impact this proposal may have on us. If we are unable to retain the current level of public funds on deposit, we may need to increase the costs associated with our funding needs, which could have a negative impact on our net income. 40 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART I Item 4 Mine Safety Disclosures Item 1B. Unresolved Staff Comments There are no unresolved comments from the staff of the SEC to report. Item 2. Properties Property At December 31, 2019, the Bank conducted business through 83 full-service branch offices located in Bergen, Essex, Hudson, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Ocean, Passaic, Somerset, Union and Warren counties in New Jersey, and in Bucks, Lehigh and Northampton counties in Pennsylvania. The Bank maintains satellite loan production offices in Convent Station, Flemington, Paramus, and Manasquan, New Jersey, as well as in Bethlehem, Newtown and Wayne, Pennsylvania. The aggregate net book value of premises and equipment was $55.2 million at December 31, 2019. The Company’s executive offices are located in a leased facility at 239 Washington Street, Jersey City, New Jersey, which is also the Bank’s Main Office. The Bank’s administrative offices are located in a leased facility at 100 Wood Avenue South, Iselin, New Jersey. Item 3. Legal Proceedings The Company is involved in various legal actions and claims arising in the normal course of its business. In the opinion of management, these legal actions and claims are not expected to have a material adverse impact on the Company’s financial condition and results of operations. Item 4. Mine Safety Disclosures Not applicable. 41 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II PART II Item 5. Market For Registrant’s Common Equity and Related Stockholder Matters and Issuer Purchases of Equity Securities The Company’s common stock trades on the New York Stock Exchange (“NYSE”) under the symbol “PFS.” Trading in the Company’s common stock commenced on January 16, 2003. As of February 3, 2020, there were 83,209,293 shares of the Company’s common stock issued and 65,964,970 shares outstanding, and approximately 4,539 stockholders of record. On January 31, 2020, the Board of Directors declared a quarterly cash dividend of $0.23 per common share which was paid on February 28, 2020, to common stockholders of record as of the close of business on February 14, 2020. The Company’s Board of Directors intends to review the payment of dividends quarterly and plans to continue to maintain a regular quarterly cash dividend in the future, subject to financial condition, results of operations, tax considerations, industry standards, economic conditions, regulatory restrictions that affect the payment of dividends by the Bank to the Company and other relevant factors. Stock Performance Graph Set forth below is a stock performance graph comparing (a) the cumulative total return on the Company’s common stock for the period December 31, 2014 through December 31, 2019, (b) the cumulative total return on stocks included in the Russell 2000 Index over such period, and (c) the cumulative total return of the SNL Thrift Index over such period. The SNL Thrift Index, produced by SNL Financial LC, contains all thrift institutions traded on the NYSE and NASDAQ stock exchange. Cumulative return assumes the reinvestment of dividends and is expressed in dollars based on an assumed investment of $100 on December 31, 2014. $ 250 200 150 100 50 l e u a V x e d n I Total Return Performance $163.49 $148.49 $141.80 2014 2015 2016 2017 2018 2019 Provident Financial Services, Inc. Russell 2000 SNL Thrift Period Ending Index 12/31/2014 12/31/2015 12/31/2016 12/31/2017 12/31/2018 12/31/2019 Provident Financial Services, Inc. Russell 2000 SNL Thrift 100.00 100.00 100.00 115.42 95.59 112.45 167.81 115.95 137.74 165.79 132.94 136.74 153.15 118.30 115.17 163.49 148.49 141.80 42 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report PART II Item 6 Selected Financial Data The following table reports information regarding purchases of the Company’s common stock during the fourth quarter of 2019 under the stock repurchase plan approved by the Company’s Board of Directors: ISSUER PURCHASES OF EQUITY SECURITIES Period October 1, 2019 through October 31, 2019 November 1, 2019 through November 30, 2019 December 1, 2019 through December 31, 2019 TOTAL (a) Total Number of Shares Purchased (b) Average Price Paid per Share (c) Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs(1) (d) Maximum Number of Shares that May Yet Be Purchased Under the Plans or Programs(1) — — — — $ — — — $ — — — — — 1,594,731 1,594,731 1,594,731 (1) On December 20, 2012, the Company’s Board of Directors approved the purchase of up to 3,017,770 shares of its common stock under an eighth general repurchase program which commenced upon completion of the seventh repurchase program. The repurchase program has no expiration date. There were no purchases of the Company’s common stock during the fourth quarter of 2019 under the stock repurchase plan approved by the Company’s Board of Directors. The Company repurchased 916,326 shares of its common stock at a cost of $21.8 million in 2019. At December 31, 2019, 1.6 million shares were eligible for repurchase under the board approved stock repurchase program. Item 6. Selected Financial Data The summary information presented below at or for each of the periods presented is derived in part from and should be read in conjunction with the consolidated financial statements of the Company presented in Item 8. (in thousands) Selected Financial Condition Data: Total assets Loans, net(1) Held to maturity debt securities Available for sale debt securities Deposits Borrowed funds Stockholders’ equity At December 31, 2019 2018 2017 2016 2015 $ 9,808,578 $ 9,725,769 $ 9,845,274 $ 9,500,465 $ 8,911,657 7,277,360 7,195,026 7,265,523 6,941,603 6,476,250 453,629 479,425 477,652 488,183 976,919 1,063,079 1,037,154 1,039,837 473,684 964,014 7,102,609 6,830,122 6,714,166 6,553,629 5,923,987 1,125,146 1,442,282 1,742,514 1,612,745 1,707,632 1,413,840 1,358,980 1,298,661 1,251,781 1,196,065 (1) Loans are shown net of allowance for loan losses, deferred fees and unearned discount. 43 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 6 Selected Financial Data (In thousands, except per share data) Selected Operations Data: Interest income Interest expense Net interest income Provision for loan losses Net interest income after provision for loan losses Non-interest income Non-interest expense Income before income tax expense Income tax expense NET INCOME Earnings per share: Basic earnings per share Diluted earnings per share Selected Financial and Other Data(1) Performance Ratios: Return on average assets Return on average equity Average net interest rate spread Net interest margin(2) Average interest-earning assets to average interest-bearing liabilities Non-interest income to average total assets Non-interest expenses to average total assets Efficiency ratio(3) Asset Quality Ratios: For the Years Ended December 31, 2019 2018 2017 2016 2015 $ 371,470 $ 359,829 $ 323,846 $ 302,315 $ 291,781 73,497 297,973 13,100 284,873 63,794 201,579 147,088 34,455 59,153 45,644 43,748 41,901 300,676 278,202 258,567 249,880 23,700 5,600 5,400 4,350 276,976 272,602 253,167 245,530 58,676 191,735 143,917 25,530 55,697 187,822 140,477 46,528 55,393 183,778 124,782 36,980 55,222 180,589 120,163 36,441 $ 112,633 $ 118,387 $ 93,949 $ 87,802 $ 83,722 $ $ 1.74 $ 1.74 $ 1.82 $ 1.82 $ 1.46 $ 1.45 $ 1.38 $ 1.38 $ 1.33 1.33 At or For the Years Ended December 31, 2019 2018 2017 2016 2015 1.15% 1.22% 0.99% 0.95% 0.96% 8.07 3.10 3.35 1.31 0.65 2.05 8.93 3.20 3.39 1.29 0.60 1.97 7.28 3.07 3.21 1.27 0.58 1.97 7.12 2.98 3.11 1.25 0.60 1.99 7.12 3.07 3.20 1.24 0.64 2.07 55.72 53.36 56.25 58.54 59.19 Non-performing loans to total loans Non-performing assets to total assets Allowance for loan losses to non-performing loans Allowance for loan losses to total loans 0.55% 0.44 138.14 0.76 0.35% 0.28 216.28 0.77 0.48% 0.42 172.34 0.82 0.61% 0.53 145.95 0.88 0.68% 0.62 137.92 0.94 Capital Ratios: Leverage capital(4) Total risk based capital(4) Average equity to average assets Other Data: Number of full-service offices Full time equivalent employees 10.34% 10.24% 9.65% 9.25% 9.25% 13.47 14.20 83 992 13.27 13.61 84 1,002 12.67 13.53 84 1,006 12.50 13.38 87 1,001 12.57 13.53 87 1,008 (1) Averages presented are daily averages. (2) Net interest income divided by average interest earning assets. (3) Represents the ratio of non-interest expense divided by the sum of net interest income and non-interest income. (4) Leverage capital ratios are presented as a percentage of quarterly average tangible assets. Risk-based capital ratios are presented as a percentage of risk-weighted assets. 44 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 7 Management’s Discussion and Analysis of Financial Condition and Results of Operations PART II (in thousands) Efficiency Ratio Calculation: Net interest income Non-interest income TOTAL INCOME 2019 2018 2017 2016 2015 At December 31, $ 297,973 $ 300,676 $ 278,202 $ 258,567 $ 249,880 63,794 58,676 55,697 55,393 55,222 $ 361,767 $ 359,352 $ 333,899 $ 313,960 $ 305,102 NON-INTEREST EXPENSE $ 201,579 $ 191,735 $ 187,822 $ 183,778 $ 180,589 EXPENSE/INCOME 55.72% 53.36% 56.25% 58.54% 59.19% Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations General On January 15, 2003, the Company became the holding company for the Bank, following the completion of the conversion of the Bank to a New Jersey-chartered capital stock savings bank. The Company issued an aggregate of 59,618,300 shares of its common stock in a subscription offering to eligible depositors. Concurrent with the conversion, the Company contributed an additional 1,920,000 shares of its common stock and $4.8 million in cash to The Provident Bank Foundation, a charitable foundation established by the Bank. The Company conducts business through its subsidiary, the Bank, a community- and customer-oriented bank currently operating full-service branches and loan production offices throughout northern and central New Jersey, as well as Bucks, Lehigh and Northampton counties in Pennsylvania. Strategy Established in 1839, the Bank is the oldest New Jersey-chartered bank in the state. The Bank offers a full range of retail and commercial loan and deposit products, and emphasizes personal service and convenience. The Bank’s strategy is to grow profitably through a commitment to credit quality and expanding market share by acquiring, retaining and expanding customer relationships, while carefully managing interest rate risk. The Bank continues to maintain a diversified loan portfolio with an emphasis on commercial mortgage, multi-family, construction and commercial loans in its efforts to reduce interest rate risk. These types of loans generally have adjustable rates that initially are higher than residential mortgage loans and generally have a higher rate of risk. The Bank’s lending policy focuses on quality underwriting standards and close monitoring of the loan portfolio. At December 31, 2019, these commercial loan types accounted for 80.0% of the loan portfolio and retail loans accounted for 20.0%. The Company intends to continue to focus on commercial mortgage, multi-family, construction and commercial lending relationships. The Company’s relationship banking strategy focuses on increasing core accounts and expanding relationships through its branch network, mobile banking, online banking and telephone banking touch points. The Company continues to evaluate opportunities to increase market share by expanding within existing and contiguous markets. Core deposits, consisting of savings and demand deposit accounts, are generally a stable, relatively inexpensive source of funds. At December 31, 2019, core deposits were 89.7% of total deposits. The Company’s results of operations are primarily dependent upon net interest income, the difference between interest earned on interest-earning assets and the interest paid on interest-bearing liabilities. Changes in interest rates could have an adverse effect on net interest income to the extent the Company’s interest- bearing assets and interest-bearing liabilities reprice or mature at different times or relative interest rates. An increase in interest rates generally may result in a decrease in the Company’s average interest rate spread and net interest income, which could have a negative effect on profitability. The Company generates non- interest income such as income from retail and business account fees, loan servicing fees, loan origination fees, loan level swap fees, appreciation in the cash surrender value of Bank-owned life insurance, income from loan or securities sales, fees from wealth management services and investment product sales and other fees. The Company’s operating expenses consist primarily of compensation and benefits expense, occupancy and equipment expense, data processing expense, the amortization of intangible assets, marketing and advertising expense and other general and administrative expenses. The Company’s results of operations are also affected by general economic conditions, changes in market interest rates, changes in asset quality, changes in asset values, actions of regulatory agencies and government policies. 45 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 7 Management’s Discussion and Analysis of Financial Condition and Results of Operations Acquisition On April 1, 2019, Beacon Trust Company (“Beacon”) completed its acquisition of certain assets of Tirschwell & Loewy, Inc. (“T&L”), a New York City-based independent registered investment adviser. Beacon is a wholly owned subsidiary of Provident Bank which, in turn, is wholly owned by the Company. This acquisition expanded the Company’s wealth management business by $822.4 million of assets under management at the time of acquisition. The acquisition was accounted for under the acquisition method of accounting. The Company recorded goodwill of $8.2 million, a customer relationship intangible of $12.6 million and $800,000 of other identifiable intangibles related to the acquisition. In addition, the Company recorded a contingent consideration liability at its fair value of $6.6 million. The contingent consideration arrangement requires the Company to pay additional cash consideration to T&L’s former stakeholders over a three-year period after the closing date of the acquisition if certain financial and business retention targets are met. The acquisition agreement limits the total additional payment to a maximum of $11.0 million, to be Critical Accounting Policies The Company considers certain accounting policies to be critically important to the fair presentation of its financial condition and results of operations. These policies require management to make complex judgments on matters which by their nature have elements of uncertainty. The sensitivity of the Company’s consolidated financial statements to these critical accounting policies, and the assumptions and estimates applied, could have a significant impact on its financial condition and results of operations. These assumptions, estimates and judgments made by management can be influenced by a number of factors, including the general economic environment. The Company has identified the following as critical accounting policies: zz Adequacy of the allowance for loan losses zz Valuation of deferred tax assets The calculation of the allowance for loan losses is a critical accounting policy of the Company. The allowance for loan losses is a valuation account that reflects management’s evaluation of the probable losses in the loan portfolio. The Company maintains the allowance for loan losses through provisions for loan losses that are charged to income. Charge-offs against the allowance for loan losses are taken on loans where management determines that the collection of loan principal is unlikely. Recoveries made on loans that have been charged-off are credited to the allowance for loan losses. Management performs a quarterly evaluation of the adequacy of the allowance for loan losses. The analysis of the allowance for loan losses has two elements: collectively evaluated for impairment and individually evaluated for impairment. Management’s evaluation of the adequacy of the allowance for loan losses includes a review determined based on actual future results. Total cost of the acquisition was $21.6 million, which included cash consideration of $15.0 million and contingent consideration with a fair value of $6.6 million. Tangible assets acquired in the transaction were nominal. No liabilities were assumed in the acquisition. The goodwill recorded in the transaction is deductible for tax purposes. The calculation of goodwill is subject to change for up to one year after the closing date of the transaction as additional information relative to closing date estimates and uncertainties becomes available. As the Company finalizes its analysis of these assets, there may be adjustments to the recorded carrying values. In the fourth quarter of 2019, the Company increased the estimated fair value of the contingent consideration liability by $2.8 million. This was based upon recent favorable performance and improved projections for the remaining measurement period. The total contingent consideration liability at December 31, 2019 was $9.4 million. of all loans on which the collectability of principal may not be reasonably assured. For residential mortgage and consumer loans, this is determined primarily by delinquency status. For commercial mortgage, multi-family, construction and commercial loans, an extensive review of financial performance, payment history and collateral values is conducted on a quarterly basis. As part of its evaluation of the adequacy of the allowance for loan losses, each quarter management prepares an analysis that segments the entire loan portfolio based on similar risk characteristics, primarily loan type (residential mortgage, commercial mortgage, construction, commercial, etc.) and risk rating level. When assigning a risk rating to a loan, management utilizes a nine point internal risk rating system. Loans deemed to be “acceptable quality” are rated 1 through 4, with a rating of 1 established for loans with minimal risk. Loans deemed to be of “questionable quality” are rated 5 (watch) or 6 (special mention). Loans with adverse classifications (substandard, doubtful or loss) are rated 7, 8 or 9, respectively. Commercial mortgage, multi-family, construction and commercial loans are rated individually and each lending officer is responsible for risk rating loans in their portfolio. These risk ratings are then reviewed by the department manager and/or the Chief Lending Officer and the Credit Department. The risk ratings are also confirmed through periodic loan review examinations, which are currently performed by an independent third party, and periodically by the Credit Committee in the credit renewal or approval process. In addition, the Bank requires an annual review be performed for commercial and commercial real estate loans above certain dollar thresholds, depending on loan type, to help determine the appropriate risk rating. 46 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 7 Management’s Discussion and Analysis of Financial Condition and Results of Operations PART II The allowance for loan losses collectively evaluated for impairment consists of both quantitative and qualitative loss components. Management estimates the quantitative component by segmenting the loan portfolio based on similar risk characteristics and applying quantitative loss factors to each loan segment and applying qualitative adjustments to each loan segment at the portfolio level. Quantitative loss factors give consideration to historical loss experience by loan segment based upon a look-back period and adjusted for a loss emergence period. Quantitative loss factors are evaluated at least annually. Management completed its annual evaluation of the quantitative loss factors for the quarter ended September 30, 2019. Qualitative adjustments give consideration to other qualitative or environmental factors such as trends and levels of delinquencies, impaired loans, charge-offs, recoveries and loan volumes, as well as national and local economic trends and conditions. Qualitative adjustments reflect risks in the loan portfolio not captured by the quantitative loss factors and, as such, are evaluated from a risk level perspective relative to the risk levels present over the look-back period. Qualitative adjustments are recalibrated at least annually and evaluated at least quarterly. The reserves resulting from the application of both of these sets of loss factors are combined to arrive at the allowance for loans collectively evaluated for impairment. Management believes the primary risks inherent in the portfolio are a general decline in the economy, a decline in real estate market values, rising unemployment or a protracted period of elevated unemployment, increasing vacancy rates in commercial investment properties and possible increases in interest rates in the absence of economic improvement. Any one or a combination of these events may adversely affect borrowers’ ability to repay the loans, resulting in increased delinquencies, loan losses and future levels of provisions. Accordingly, the Company has provided for loan losses at the current level to address the current risk in its loan portfolio. Management considers it important to maintain the ratio of the allowance for loan losses to total loans at an acceptable level given current economic conditions, interest rates and the composition of the portfolio. Although management believes that the Company has established and maintained the allowance for loan losses at appropriate levels, additions may be necessary if future economic and other conditions differ substantially from the current operating environment. Management evaluates its estimates and assumptions on an ongoing basis giving consideration to historical experience and other factors, including the current economic environment, which management believes to be reasonable under the circumstances. Such estimates and assumptions are adjusted when facts and circumstances dictate. Illiquid credit markets, volatile securities markets, and declines in the housing and commercial real estate markets and the economy generally have combined to increase the uncertainty inherent in such estimates and assumptions. As future events and their effects cannot be determined with precision, actual results could differ significantly from these estimates. Changes in estimates resulting from continuing changes in the economic environment will be reflected in the financial statements in future periods. In addition, various regulatory agencies periodically review the adequacy of the Company’s allowance for loan losses as an integral part of their examination process. Such agencies may require the Company to recognize additions to the allowance or additional write-downs based on their judgments about information available to them at the time of their examination. Although management uses the best information available, the level of the allowance for loan losses remains an estimate that is subject to significant judgment and short-term change. The determination of whether deferred tax assets will be realizable is predicated on the reversal of existing deferred tax liabilities and estimates of future taxable income. Such estimates are subject to management’s judgment. A valuation allowance is established when management is unable to conclude that it is more likely than not that it will realize deferred tax assets based on the nature and timing of these items. The Company did not require a valuation allowance at December 31, 2019 and 2018. Recent Accounting Pronouncements Not Yet Adopted In April 2019, the Financial Accounting Standards Board (“FASB”) issued ASU No. 2019-04, “Codification Improvements to Topic 326, Financial Instruments-Credit Losses, Topic 815, Derivatives and Hedging, and Topic 825, Financial Instruments” which clarifies and improves areas of guidance related to the recently issued standards on credit losses, hedging, recognition and measurement. The most significant provisions of the ASU relate to how companies will estimate expected credit losses under Topic 326 by incorporating (1) expected recoveries of financial assets, including recoveries of amounts expected to be written off and those previously written off, and (2) clarifying that contractual extensions or renewal options that are not unconditionally cancellable by the lender are considered when determining the contractual term over which expected credit losses are measured. ASU No. 2019-04 is effective for reporting periods beginning January 1, 2020. The Company does not expect the adoption of this guidance to have a significant impact on the Company’s consolidated financial statements. In May 2019, the FASB issued ASU No. 2019-05, “Financial Instruments - Credit Losses (Topic 326); Targeted Transition Relief.” This ASU allows entities to irrevocably elect, upon adoption of ASU 2016-13, the fair value option on financial instruments that (1) were previously recorded at amortized cost and (2) are within the scope of ASC 326-20 if the instruments are eligible for the fair value option under ASC 825-10. The fair value option election does not apply to held-to-maturity debt securities. Entities are required to make this election on an instrument-by-instrument basis. ASU 2019-05 has the same effective date as ASU 2016- 13 (i.e., the first quarter of 2020). The Company does not expect the adoption of this guidance to have a significant impact on the Company’s consolidated financial statements. 47 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 7 Management’s Discussion and Analysis of Financial Condition and Results of Operations In August 2018, the FASB issued ASU No. 2018-13, “Disclosure Framework - Changes to the Disclosure Requirements for Fair Value Measurement.” This ASU eliminates, adds and modifies certain disclosure requirements for fair value measurements. Among the changes, entities will no longer be required to disclose the amount of and reasons for transfers between Level 1 and Level 2 of the fair value hierarchy, but will be required to disclose the range and weighted average used to develop significant unobservable inputs for Level 3 fair value measurements. ASU No. 2018-13 is effective for interim and annual reporting periods beginning after December 15, 2019; early adoption is permitted. Entities are also allowed to elect early adoption of the eliminated or modified disclosure requirements and delay adoption of the new disclosure requirements until their effective date. The Company does not expect the adoption of this guidance to have a significant impact on the Company’s consolidated financial statements. In June 2016, the FASB issued ASU 2016-13, “Measurement of Credit Losses on Financial Instruments.” The main objective of this ASU is to provide financial statement users with more decision-useful information about the expected credit losses on financial instruments by a reporting entity at each reporting date. The amendments in this ASU require financial assets measured at amortized cost to be presented at the net amount expected to be collected. The allowance for credit losses would represent a valuation account that would be deducted from the amortized cost basis of the financial asset(s) to present the net carrying value at the amount expected to be collected on the financial asset. The income statement would reflect the measurement of credit losses for newly recognized financial assets, as well as the expected increases or decreases of expected credit losses that have taken place during the period. The measurement of expected credit losses would be based on relevant information about past events, including historical experience, current conditions, and reasonable and supportable forecasts that affect the collectability of the reported amount. An entity will be required to use judgment in determining the relevant information and estimation methods that are appropriate in its circumstances. Furthermore, ASU 2016-13 will necessitate establishing an allowance for expected Analysis of Net Interest Income credit losses on held to maturity debt securities. The amendments in ASU 2016-13 are effective for fiscal years, including interim periods, beginning after December 15, 2019. Early adoption of this ASU was permitted for fiscal years beginning after December 15, 2018. The adoption of ASU 2016-13 involves changing from an “incurred loss” model, which encompasses allowances for current known and inherent losses within the portfolio, to an “expected loss” model (“CECL”), which encompasses allowances for losses expected to be incurred over the life of the portfolio. As previously disclosed, the Company formed, in the first quarter of 2017, a cross-functional working group, under the direction of the Chief Credit Officer, Chief Financial Officer and Chief Risk Officer. The working group is comprised of individuals from various functional areas including credit, risk management, finance and information technology, among others. Management developed a detailed implementation plan which included an assessment of processes, portfolio segmentation, model development, model validation, system requirements, the identification of data and resource needs and the development of a governance and control structure, among other things. Management selected a system platform and has engaged with third-party vendors to assist with model development, data governance and financial and operational controls to support the adoption of this ASU. In addition, the Company identified and segmented the loan portfolio into several distinct portfolios for CECL modeling. The data sets for these portfolios have been identified, populated and validated. In the fourth quarter of 2019, Management ran the existing incurred loss model in parallel with the CECL model, along with model sensitivity analysis, determination of qualitative adjustments and the execution of the governance, data control, analytic and approval processes. Based on the fourth quarter parallel run, review of the portfolio, including the composition, characteristics and quality of the underlying loans, and the prevailing economic conditions and forecasts as of the adoption date, the January 1, 2020 adoption of ASU 2016-13 will result in an increase of approximately 15-20% to the allowance for credit losses and will be recorded as a cumulative-effect adjustment to retained earnings. With regard to regulatory capital, the Company will elect the option to phase in the adjustment over a period of three years. Net interest income represents the difference between income on interest-earning assets and expense on interest-bearing liabilities. Net interest income depends on the relative amounts of interest-earning assets and interest-bearing liabilities and the rates of interest earned on such assets and paid on such liabilities. Average Balance Sheet The following table sets forth certain information for the years ended December 31, 2019, 2018 and 2017. For the periods indicated, the total dollar amount of interest income from average interest-earning assets and the resultant yields, as well as the interest expense on average interest-bearing liabilities is expressed both in dollars and rates. No tax equivalent adjustments were made. Average balances are daily averages. 48 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 7 Management’s Discussion and Analysis of Financial Condition and Results of Operations PART II For the Years Ended December 31, 2019 2018 2017 Average Outstanding Balance Interest Earned/ Paid Average Yield/ Cost Average Outstanding Balance Interest Earned/ Paid Average Yield/ Cost Average Outstanding Balance Interest Earned/ Paid Average Yield/ Cost $ 36,592 $ 854 2.32% $ 13,867 $ 269 1.91% $ 19,670 $ 199 1.00% 61,032 1,870 3.07 50,351 1,465 2.92 51,790 1,071 2.07 467,711 12,424 2.66 472,690 12,606 2.67 487,616 13,027 2.67 1,072,106 27,455 2.56 1,046,701 26,074 2.49 1,044,116 22,384 2.14 724 — — 683 — — 587 — — 66,285 7,190,113 4,387 324,480 6.62 4.51 72,364 4,907 7,208,420 314,508 6.78 4.36 73,995 6,971,512 4,061 283,104 5.49 4.06 8,894,563 371,470 4.18 8,865,076 359,829 4.06 8,649,286 323,846 3.74 926,269 $ 9,820,832 871,373 $ 9,736,449 885,499 $ 9,534,785 $ 1,015,547 $ 3,625,989 801,374 1,681 29,542 14,271 1.17 % $ 0.81 1.78 1,070,868 $ 3,575,306 671,671 1,923 20,450 8,320 0.18 % $ 0.57 1.24 1,101,103 $ 3,477,413 649,195 2,092 12,205 5,144 0.19 % 0.35 0.79 1,336,631 28,003 2.10 1,535,906 28,460 1.85 1,581,964 26,203 1.66 6,779,541 73,497 1.08 6,853,751 59,153 0.86 6,809,675 45,644 0.67 1,502,672 143,760 1,646,432 8,425,973 1,394,859 1,463,662 93,825 1,557,487 8,411,238 1,325,211 1,366,354 68,783 1,435,137 8,244,812 1,289,973 $ 9,820,832 $ 9,736,449 $ 9,534,785 $297,973 $300,676 $ 278,202 3.10 % 3.20 % $ 2,115,022 $ 2,011,325 $ 1,839,611 3.35 % 3.39 % 3.07 % 3.21 % 1.31x 1.29x 1.27x (dollars in thousands) Interest-earning assets: Deposits Federal funds sold and short-term investments Held to maturity debt securities Available for sale debt securities Equity Securities, At Fair Value Federal Home Loan Bank NY Stock Net loans(2) Total interest-earning assets Non-interest earning assets TOTAL ASSETS Interest-bearing liabilities: Savings deposits Demand deposits Time deposits Borrowed funds Total interest-bearing liabilities Non-interest bearing liabilities: Non-interest bearing deposits Other Non-interest bearing liabilities Total Non-Interest Bearing Liabilities Total liabilities Stockholders’ equity TOTAL LIABILITIES AND EQUITY NET INTEREST INCOME NET INTEREST RATE SPREAD NET INTEREST EARNING ASSETS NET INTEREST MARGIN(3) RATIO OF INTEREST- EARNING ASSETS TO TOTAL INTEREST- BEARING LIABILITIES (1) Average outstanding balance amounts are at amortized cost. (2) Average outstanding balances are net of the allowance for loan losses, deferred loan fees and expenses, and loan premiums and discounts and include non-accrual loans. (3) Net interest income divided by average interest-earning assets. 49 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 7 Management’s Discussion and Analysis of Financial Condition and Results of Operations Rate/Volume Analysis The following table presents the extent to which changes in interest rates and changes in the volume of interest-earning assets and interest-bearing liabilities have affected interest income and interest expense during the periods indicated. Information is provided in each category with respect to: (i) changes attributable to changes in volume (changes in volume multiplied by prior rate); (ii) changes attributable to changes in rate (changes in rate multiplied by prior volume); and (iii) the net change. The changes attributable to the combined impact of volume and rate have been allocated proportionately to the changes due to volume and the changes due to rate. Years Ended December 31, 2019 vs. 2018 2018 vs. 2017 Increase/(Decrease) Due to Volume Rate Total Increase/ (Decrease) Increase/(Decrease) Due to Volume Rate Total Increase/ (Decrease) $ 930 $ 59 $ 989 $ (779) $ 1,243 $ (133) 641 (404) (800) 234 (614) 174 126 (3,933) (4,247) (50) 739 (114) 10,773 11,407 371 8,919 5,825 3,476 (183) 1,380 (518) 9,973 11,641 (243) 9,093 5,951 (457) 18,591 14,344 (398) 58 (91) 9,844 8,634 (9) 330 20 (781) (440) (23) 3,632 937 21,560 27,349 (160) 7,915 3,156 3,038 464 (421) 3,690 846 31,404 35,983 (169) 8,245 3,176 2,257 (in thousands) Interest-earning assets: Deposits, Federal funds sold and short-term investments Investment securities Securities available for sale Federal Home Loan Bank Stock Loans Total interest-earning assets Interest-bearing liabilities: Savings deposits Demand deposits Time deposits Borrowed funds Total interest-bearing liabilities 13,949 13,509 NET INTEREST INCOME $ 4,481 $ (7,184) $ (2,703) $ 9,074 $ 13,400 $ 22,474 Comparison of Financial Condition at December 31, 2019 and December 31, 2018 Total assets at December 31, 2019 were $9.81 billion, an $82.8 million increase from December 31, 2018. The increase in total assets was primarily due to an $82.3 million increase in total loans, a $62.6 million increase in other assets, a $44.1 million increase in total cash and cash equivalents and an $18.8 million increase in intangible assets, partially offset by a $123.3 million decrease in total investments. The increase in other assets was largely due to the Company’s January 1, 2019 adoption of a new lease accounting standard. The Company recorded a right of use asset (“ROU”) of $44.9 million, which was based on the present value of the expected remaining lease payments at January 1, 2019. At December 31, 2019, the ROU was $41.8 million. Total loans increased $82.3 million to $7.33 billion at December 31, 2019, from $7.25 billion at December 31, 2018. For the year ended December 31, 2019, loan originations, including advances on lines of credit, totaled $2.83 billion, compared with $3.16 billion at December 31, 2018. The loan portfolio had net increases of $279.1 million in commercial mortgage loans and $40.8 million in construction loans, partially offset by net decreases of $114.1 million in multi-family mortgage loans, $60.4 million in commercial loans and $21.8 million in residential mortgage loans. Commercial loans, consisting of commercial real estate, multi- family, construction and commercial loans, totaled $5.87 billion, accounting for 80.0% of the loan portfolio at December 31, 2019, compared to $5.72 billion, or 78.9% of the loan portfolio at December 31, 2018. The Company intends to continue to focus on the origination of commercially-oriented loans. Retail loans, which consist of one- to four-family residential mortgage and consumer loans, such as fixed-rate home equity loans and lines of credit, totaled $1.47 billion and accounted for 20.0% of the loan portfolio at December 31, 2019, compared to $1.53 billion, or 21.1%, of the loan portfolio at December 31, 2018. The Company participates in loans originated by other banks, including participations designated as Shared National Credits (“SNC”). The Company’s gross commitments and outstanding balances as a participant in SNCs were $213.2 million and $105.3 million, respectively, at December 31, 2019. At December 31, 2019, one SNC relationship was classified as substandard. The gross commitments and oustanding balances for this substandard SNC relationship totaled $13.7 million and $11.6 million, respectively. 50 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 7 Management’s Discussion and Analysis of Financial Condition and Results of Operations PART II The Company had outstanding junior lien mortgages totaling $143.4 million at December 31, 2019. Of this total, 11 loans totaling $661,000 were 90 days or more delinquent, and were allocated total loss reserves of $115,000. The allowance for loan losses was $55.5 million at December 31, 2019, compared to $55.6 million at December 31, 2018. During 2019, the Company recorded a $13.1 million provision for loan losses and incurred net charge-offs of $13.1 million. Total non- performing loans at December 31, 2019 were $40.2 million, or 0.55% of total loans, compared with $25.7 million, or 0.35% of total loans at December 31, 2018. At December 31, 2019, impaired loans totaled $70.6 million with related specific reserves of $5.1 million, compared with impaired loans totaling $50.7 million with related specific reserves of $1.2 million at December 31, 2018. Within total impaired loans, there were $16.0 million of loans for which the present value of expected future cash flows or current collateral valuations exceeded the carrying amounts of the loans and for which no specific reserves were required in accordance with GAAP. At December 31, 2019, the Company’s allowance for loan losses was 0.76% of total loans, compared with 0.77% of total loans at December 31, 2018. Non-performing commercial mortgage loans increased $2.1 million to $5.3 million at December 31, 2019, from $3.2 million at December 31, 2018. At December 31, 2019, the Company held six non-performing commercial mortgage loans. The largest non-performing commercial mortgage loan was a $3.8 million loan secured by a first mortgage on a property located in Hackettstown, New Jersey. The loan is presently in default. There is no contractual commitment to advance additional funds to this borrower. Non-performing commercial loans increased $9.8 million to $25.2 million at December 31, 2019, from $15.4 million at December 31, 2018. Non-performing commercial loans at December 31, 2019 consisted of 33 loans. The largest non- performing commercial loan relationship was a SNC relationship, which consisted of three loans to a restaurant group with total outstanding balances of $11.6 million at December 31, 2019. All of these loans are unsecured/non-real estate secured. These loans are currently paying in accordance with their restructured terms. There were no non-performing constructions loans at either December 31, 2019 or the prior year-end. At December 31, 2019, the Company held $2.7 million of foreclosed assets, compared with $1.6 million at December 31, 2018. Foreclosed assets are carried at the lower of the outstanding loan balance at the time of foreclosure or fair value, less estimated costs to sell. During the year ended December 31, 2019, there were 11 additions to foreclosed assets with an aggregate carrying value of $2.3 million and 6 properties sold with an aggregate carrying value of $1.0 million. Foreclosed assets at December 31, 2019 consisted of $2.7 million of residential real estate. Non-performing assets totaled $42.9 million, or 0.44% of total assets at December 31, 2019, compared to $27.3 million, or 0.28% of total assets at December 31, 2018. If the non-accrual loans had performed in accordance with their original terms, interest income would have increased by $1.7 million during the year ended December 31, 2019. The amount of cash basis interest income that was recognized on impaired loans during the year ended December 31, 2019 was not material. Total deposits increased $272.5 million during the year ended December 31, 2019 to $7.10 billion. Total core deposits, consisting of savings and demand deposit accounts, increased $289.0 million to $6.37 billion at December 31, 2019, while total time deposits decreased $16.5 million to $734.0 million at December 31, 2019. The increase in core deposits for the year ended December 31, 2019 was largely attributable to a $241.9 million increase in money market deposits, a $72.5 million increase in non-interest bearing demand deposits and a $42.8 million increase in interest bearing demand deposits, partially offset by a $68.2 million decrease in savings deposits. At December 31, 2019, core deposits represented 89.7% of total deposits compared to 89.0% at December 31, 2018. Borrowed funds decreased $317.1 million, during the year ended December 31, 2019, to $1.13 billion. The decrease in borrowings for the year was primarily the result of wholesale funding being partially replaced by the net inflows of deposits. Borrowed funds represented 11.5% of total assets at December 31, 2019, a decrease from 14.8% at December 31, 2018. Total stockholders’ equity increased $54.9 million to $1.41 billion at December 31, 2019, from $1.36 billion at December 31, 2018. This increase resulted from net income earned during the year of $112.6 million and a $16.2 million increase in other comprehensive income, partially offset by cash dividends paid to stockholders of $72.8 million. Common stock repurchases for the year ended December 31, 2019 totaled 916,326 shares at an average cost of $23.81, of which 73,311 shares, at an average cost of $27.08, were made in connection with withholding to cover income taxes on the vesting of stock-based compensation. At December 31, 2019, approximately 1.6 million shares remained eligible for repurchase under the current authorization. Comparison of Operating Results for the Years Ended December 31, 2019 and December 31, 2018 General Net income for the year ended December 31, 2019 was $112.6 million, compared to $118.4 million for the year ended December 31, 2018. Basic and diluted earnings per share were both $1.74 for the year ended December 31, 2019, compared to basic and diluted earnings per share of $1.82 for 2018. For the year ended December 31, 2019, the Company’s earnings were adversely impacted by a $2.0 million, or $0.03 per basic and diluted share, net of tax expense, increase in the estimated fair value of the contingent consideration related to the April 1, 2019 acquisition of T&L. The earn-out of this contingent consideration is based upon T&L achieving certain revenue growth and retention targets over a three-year period from the date of acquisition. 51 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 7 Management’s Discussion and Analysis of Financial Condition and Results of Operations Based upon recent performance and improved projections for the remaining measurement period, an increase to the fair value of the contingent liability was warranted. At December 31, 2019, the contingent liability was $9.4 million, with maximum potential future payments totaling $11.0 million. For the year ended December 31, 2018, a non-recurring $1.9 million tax benefit was recorded stemming from the Company’s completion of a cost segregation study that assigned shorter taxable lives to certain fixed assets. This benefit contributed $0.03 per basic and diluted share for the year ended December 31, 2018. In addition, the Company realized a $1.6 million, or $0.02 per share, net of tax gain on the sale of Visa Class B common shares in the fourth quarter of 2018. 2018. Average interest-bearing deposits increased $125.1 million to $5.44 billion for 2019, from $5.32 billion for 2018. The average balance of interest-bearing liabilities decreased $74.2 million to $6.78 billion for 2019, compared to $6.85 billion for 2018. Within average interest-bearing deposits, average time deposits increased $129.7 million for 2019, compared with 2018, while average interest-bearing core deposits decreased $4.6 million to $4.64 billion for 2019, compared with 2018. Average non- interest bearing demand deposits increased $39.0 million to $1.50 billion for 2019, from $1.46 billion for 2018. Average outstanding borrowings decreased $199.3 million to $1.34 billion for 2019, compared to 2018. Net Interest Income Provision for Loan Losses Net interest income decreased $2.7 million to $298.0 million for 2019, from $300.7 million for 2018. The interest rate spread decreased 10 basis points to 3.10% for 2019, from 3.20% for 2018. The net interest margin decreased four basis points to 3.35% for 2019, compared to 3.39% for 2018. For the year ended December 31, 2019, the decrease in net interest income was primarily due to compression in the net interest margin as the increase in the cost of the Company’s average interest-bearing deposits and borrowings outpaced the improvement in the yield on average total loans. Net interest income for the year ended December 31, 2019 was aided by the recognition of $2.2 million in interest income, in the second quarter of 2019, upon the prepayment of loans which had previously been non-accruing. Interest income increased $11.6 million to $371.5 million for 2019, compared to $359.8 million for 2018. The increase in interest income was attributable to an increase in average earning asset balances and an increase in the yield on average interest-earning assets. Average interest-earning assets increased $29.4 million to $8.89 billion for 2019, compared to $8.87 billion for 2018. The increase in average earning assets was largely attributable to a $47.8 million increase in the average balance of the total investment portfolio. This was partially offset by an $18.3 million decrease in average outstanding loan balances to $7.19 billion for 2019 from $7.21 billion for 2018. The yield on interest-earning assets increased 12 basis points to 4.18% for 2019, from 4.06% for 2018, mainly due to increases in the weighted average yields on total loans and the available for sale debt securities portfolio, partially offset by a decrease in FHLBNY stock yield. The weighted average yield on total loans increased 15 basis points to 4.51% for 2019 and the weighted average yield on available for sale debt securities increased seven basis points to 2.56% for 2019, from 2.49% for 2018. The weighted average yield on FHLBNY stock decreased to 6.62% for 2019, compared to 6.78% for 2018. Interest expense increased $14.3 million to $73.5 million for 2019, from $59.2 million for 2018. The increase in interest expense was primarily attributable to an increase in the cost of interest-bearing liabilities and an increase in average interest-bearing deposits, partially offset by a decline in average borrowings. The average rate paid on interest-bearing liabilities increased 22 basis points to 1.08% for 2019, compared to 2018. The average rate paid on interest-bearing deposits increased 26 basis points to 0.84% for 2019, from 0.58% for 2018. The average rate paid on borrowings increased 25 basis points to 2.10% for 2019, from 1.85% for Provisions for loan losses are charged to operations in order to maintain the allowance for loan losses at a level management considers necessary to absorb probable credit losses inherent in the loan portfolio. In determining the level of the allowance for loan losses, management considers past and current loss experience, evaluations of real estate collateral, current economic conditions, volume and type of lending, adverse situations that may affect a borrower’s ability to repay the loan and the levels of non-performing and other classified loans. The amount of the allowance is based on estimates, and the ultimate losses may vary from such estimates as more information becomes available or later events change. Management assesses the adequacy of the allowance for loan losses on a quarterly basis and makes provisions for loan losses, if necessary, in order to maintain the adequacy of the allowance. The Company’s emphasis on the origination of commercial loans has been one of the more significant factors management has considered in evaluating the allowance for loan losses and provision for loan losses for the past several years. As the Company looks to further increase the amount of such types of loans in the portfolio, management may determine that additional or increased provisions for loan losses are necessary, which could adversely affect earnings. The provision for loan losses was $13.1 million in 2019, compared to $23.7 million in 2018. The decrease in the provision for loan losses was primarily attributable to a $14.9 million loss related to a commercial borrower that filed a Chapter 7 petition in bankruptcy on March 27, 2018 for a liquidation of assets. Net charge-offs for 2019 were $13.1 million, compared to $28.3 million for 2018. Total charge-offs for the year ended December 31, 2019 were $15.0 million, compared to $30.0 million for the year ended December 31, 2018. Recoveries for the year ended December 31, 2019, were $1.9 million, compared to $1.7 million for the year ended December 31, 2018. The allowance for loan losses at December 31, 2019 was $55.5 million, or 0.76% of total loans, compared to $55.6 million, or 0.77% of total loans, at December 31, 2018. At December 31, 2019, non-performing loans as a percentage of total loans were 0.55%, compared to 0.35% at December 31, 2018. Non-performing assets as a percentage of total assets were 0.44% at December 31, 2019, compared to 0.28% at December 31, 2018. At December 31, 2019, non-performing loans were $40.2 million, compared to $25.7 million at December 31, 2018, and non-performing assets were $42.9 million at December 31, 2019, compared to $27.3 million at December 31, 2018. 52 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 7 Management’s Discussion and Analysis of Financial Condition and Results of Operations PART II Non-Interest Income For the year ended December 31, 2019, non-interest income totaled $63.8 million, an increase of $5.1 million, compared to the same period in 2018. Wealth management income increased $4.5 million to $22.5 million for the year ended December 31, 2019, compared to $18.0 million for the same period in 2018, primarily due to fees earned from assets under management acquired in the T&L transaction, partially offset by a decrease in managed mutual fund fees. Other income increased $1.7 million to $6.6 million for the year ended December 31, 2019, primarily due to a $2.6 million increase in net fees on loan-level interest rate swap transactions, partially offset by decreases of $659,000 and $353,000 in net gains on the sale of foreclosed real estate and net gains on the sale of loans, respectively. Income from BOLI increased $783,000 to $6.3 million for the year ended December 31, 2019, compared to the same period in 2018, due to an increase in benefit claims and greater equity valuations, while fee income increased $237,000 to $28.3 million, compared to the same period in 2018, largely due to a $1.0 million increase in prepayment fees on commercial loans, partially offset by a $264,000 decrease in debit card revenue, a $144,000 decrease in income from non-deposit investment products and a $125,000 decrease in deposit related fee income. Partially offsetting increases in other income, net gains on securities transactions decreased $2.1 million for the year ended December 31, 2019, due to the sale of Visa Class B common shares in 2018. Non-Interest Expense Non-interest expense for the year ended December 31, 2019 was $201.6 million, an increase of $9.8 million from 2018. Compensation and benefits expense increased $5.4 million to $116.8 million for the year ended December 31, 2019, compared to $111.5 million for the year ended December 31, 2018. This increase was due to additional compensation expense arising from the T&L acquisition, increased salary expense related to annual merit increases and additions of risk management and compliance professionals, along with increases in the accrual for incentive compensation and stock-based compensation. Other operating expenses increased $2.8 million for the year ended December 31, 2019, compared to $31.1 million for the year ended December 31, 2018. This increase was primarily due to a $2.8 million increase in the estimated fair value of the contingent consideration related to the T&L purchase transaction. Data processing costs increased $2.2 million to $16.8 million for the year ended December 31, 2019, compared with 2018, primarily due to increases in software subscription service expense and implementation costs. Additionally, net occupancy costs increased $839,000, to $25.9 million for the year ended December 31, 2019, compared to 2018, primarily due to an increase in rent expense, a portion of which was related to the T&L acquisition, while the amortization of intangibles increased $613,000 for the year ended December 31, 2019, compared with 2018, largely due to an increase in the customer relationship intangible amortization attributable to the acquisition of T&L. Partially offsetting these increases in non-interest expense, FDIC insurance expense decreased $2.2 million to $1.3 million for year ended December 31, 2019, compared to $3.5 million for the same period in 2018, largely due to the receipt of the small bank assessment credit for the second and third quarters of 2019 and the discontinuance of the FICO assessment. Income Tax Expense For the year ended December 31, 2019, the Company’s income tax expense was $34.5 million, compared with $25.5 million, for the same period in 2018. The Company’s effective tax rate was 23.4% for the year ended December 31, 2019, compared with 17.7% for the year ended December 31, 2018. The increase in tax expense and the higher effective tax rates for the year ended December 31, 2019 were primarily attributable to the effects of a technical bulletin issued by the New Jersey Division of Taxation in the second quarter of 2019 that specified treatment of real estate investment trusts in connection with combined reporting for New Jersey corporate business tax purposes. For the year ended December 31, 2018, tax expense and the effective tax rate were favorably impacted by a non-recurring $1.9 million tax benefit related to the Company’s completion of a cost segregation study that assigned shorter taxable lives to select fixed assets. Comparison of Operating Results for the Years Ended December 31, 2018 and December 31, 2017 General Net income for the year ended December 31, 2018 was $118.4 million, compared to $93.9 million for the year ended December 31, 2017. Basic and diluted earnings per share were both $1.82 for the year ended December 31, 2018, compared to basic and diluted earnings per share of $1.46 and $1.45, respectively for 2017. For the year ended December 31, 2018, the Company’s earnings were positively impacted by lower Federal income tax rates, period over period growth in average loans outstanding, growth in both average non-interest and interest bearing deposits and the continued expansion of the net interest margin. The improvement in the net interest margin was driven by an increase in the yield on interest-earning assets, growth in average non- interest bearing deposits and a less sensitive and lagging cost of funds. Included was a non-recurring $1.9 million tax benefit stemming from the Company’s completion of a cost segregation study that assigned shorter taxable lives to certain fixed assets. This benefit contributed $0.03 per basic and diluted share for both the quarter and year ended December 31, 2018. In addition, the Company realized a $1.6 million, or $0.02 per share, net of tax gain on the sale of Visa Class B common shares in the fourth quarter of 2018. 53 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 7 Management’s Discussion and Analysis of Financial Condition and Results of Operations Net Interest Income Provision for Loan Losses Net interest income increased $22.5 million to $300.7 million for 2018, from $278.2 million for 2017. The interest rate spread increased 13 basis points to 3.20% for 2018, from 3.07% for 2017. The net interest margin increased 18 basis points to 3.39% for 2018, compared to 3.21% for 2017. For the year ended December 31, 2018, the increase in net interest income was primarily due to growth in average loans outstanding resulting from organic originations and increases in both average interest bearing core deposits and average non-interest bearing demand deposits, combined with period-over-period expansion of the net interest margin. Interest income increased $36.0 million to $359.8 million for 2018, compared to $323.8 million for 2017. The increase in interest income was attributable to an increase in average earning asset balances and an increase in the yield on average interest-earning assets. Average interest-earning assets increased $215.7 million to $8.87 billion for 2018, compared to $8.65 billion for 2017. The increase in average earning assets was largely attributable to a $236.9 million increase in average outstanding loan balances to $7.21 billion for 2018 from $6.97 billion for 2017. This was partially offset by a $13.9 million decrease in the average balance of the total investment portfolio. The yield on interest-earning assets increased 32 basis points to 4.06% for 2018, from 3.74% for 2017, mainly due to increases in the weighted average yields on total loans, FHLBNY stock and the available for sale debt securities portfolio. The weighted average yield on total loans increased 30 basis points to 4.36% for 2018. The weighted average yield on FHLBNY stock increased to 6.78% for 2018, compared to 5.49% for 2017, and the weighted average yield of available for sale debt securities increased 35 basis points to 2.49% for 2018, from 2.14% for 2017. Interest expense increased $13.5 million to $59.2 million for 2018, from $45.6 million for 2017. The increase in interest expense was primarily attributable to an increase in average interest-bearing deposits and an increase in the cost of interest-bearing liabilities. The average rate paid on interest-bearing liabilities increased 19 basis points to 0.86% for 2018, compared to 2017. The average rate paid on interest-bearing deposits increased 21 basis points to 0.58% for 2018, from 0.37% for 2017. The average rate paid on borrowings increased 19 basis points to 1.85% for 2018, from 1.66% for 2017. The average balance of interest- bearing liabilities increased $44.1 million to $6.85 billion for 2018, compared to $6.81 billion for 2017. Average interest-bearing deposits increased $90.1 million to $5.32 billion for 2018, from $5.23 billion for 2017. Within average interest-bearing deposits, average interest-bearing core deposits increased $67.7 million to $4.65 billion for 2018, compared with 2017, while average time deposits increased $22.5 million for 2018, compared with 2017. Average non-interest bearing demand deposits increased $97.3 million, or 7.1%, to $1.46 billion for 2018, from $1.37 billion for 2017. Average outstanding borrowings decreased $46.1 million, or 2.9%, to $1.54 billion for 2018, compared to 2017. The provision for loan losses was $23.7 million in 2018, compared to $5.6 million in 2017. The increase in the provision for loan losses was primarily attributable to a $14.9 million loss related to a commercial borrower that filed a Chapter 7 petition in bankruptcy on March 27, 2018 for a liquidation of assets. Net charge-offs for 2018 were $28.3 million, compared to $7.3 million for 2017. Total charge-offs for the year ended December 31, 2018 were $30.0 million, compared to $8.9 million for the year ended December 31, 2017. Recoveries for the year ended December 31, 2018, were $1.7 million, compared to $1.7 million for the year ended December 31, 2017. The allowance for loan losses at December 31, 2018 was $55.6 million, or 0.77% of total loans, compared to $60.2 million, or 0.82% of total loans, at December 31, 2017. At December 31, 2018, non-performing loans as a percentage of total loans were 0.35%, compared to 0.48% at December 31, 2017. Non-performing assets as a percentage of total assets were 0.28% at December 31, 2018, compared to 0.42% at December 31, 2017. At December 31, 2018, non-performing loans were $25.7 million, compared to $34.9 million at December 31, 2017, and non-performing assets were $27.3 million at December 31, 2018, compared to $41.8 million at December 31, 2017. Non-Interest Income For the year ended December 31, 2018, non-interest income totaled $58.7 million, an increase of $3.0 million, compared to the same period in 2017. Net gains on securities transactions increased $2.2 million for the year ended December 31, 2018, due to the sale of Visa Class B common shares. Fee income increased $866,000 to $28.1 million, compared to the same period in 2017, largely due to a $287,000 increase in income from non-deposit investment products, a $248,000 increase in loan related fee income and a $238,000 increase in debit card revenue, partially offset by a $126,000 decrease in prepayment fees on commercial loans. Other income increased $775,000 to $4.9 million for the year ended December 31, 2018, primarily due to a $764,000 increase in net fees on loan-level interest rate swap transactions. Also, wealth management income increased $353,000 to $18.0 million for the year ended December 31, 2018, compared to $17.6 million for the same period in 2017, due to increased revenue from investment advisory fees, including revenue from two mutual funds that were established in October 2017. Partially offsetting these increases, income from BOLI decreased $1.2 million to $5.5 million for the year ended December 31, 2018, compared to the same period in 2017, due to a decrease in benefit claims and lower equity valuations. Non-Interest Expense Non-interest expense for the year ended December 31, 2018 was $191.7 million, an increase of $3.9 million from 2017. Other operating expenses increased $2.3 million to $31.1 million for the year ended December 31, 2018, compared to $28.8 million for the same period in 2017, largely due to increases in consulting, 54 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 7 Management’s Discussion and Analysis of Financial Condition and Results of Operations PART II examination and debit card maintenance expenses, partially offset by decreases in loan collection expense and foreclosed real estate expense. Compensation and benefits expense increased $2.1 million to $111.5 million for the year ended December 31, 2018, compared to $109.4 million for the year ended December 31, 2017. This increase was primarily due to additional salary expense related to annual merit increases, combined with increases in severance, stock-based compensation and employee medical expenses, partially offset by a decrease in the accrual for incentive compensation. Data processing costs increased $742,000 to $14.7 million for the year ended December 31, 2018, compared with 2017, due to increases in software maintenance, online and mobile banking expenses. Partially offsetting these increases in non-interest expense, amortization of intangibles decreased $543,000 for the year ended December 31, 2018, compared with 2017, as a result of scheduled reductions in amortization. FDIC insurance expense decreased $405,000 to $3.5 million for year ended December 31, 2018, compared to $3.9 million for the same period in 2017, primarily due to a reduction in the insurance assessment rate. Additionally, net occupancy costs decreased $234,000, to $25.1 million for the year ended December 31, 2018, compared to 2017, primarily due to a decrease in building depreciation. Income Tax Expense For the year ended December 31, 2018, the Company’s income tax expense was $25.5 million, compared with $46.5 million, for the same period in 2017. The Company’s effective tax rate was 17.7% for the year ended December 31, 2018, compared with 33.1% for the year ended December 31, 2017. The decrease in tax expense and the lower effective tax rates for year ended December 31, 2018, were favorably impacted by the Tax Act, which, effective January 1, 2018, reduced the statutory federal income tax rate from 35% to 21%; and the recognition of a non-recurring $1.9 million tax benefit related to the Company’s completion of a cost segregation study that assigned shorter taxable lives to select fixed assets. The tax rates for 2017 included an additional tax expense of $4.0 million related to the enactment of the Tax Act. Liquidity and Capital Resources Liquidity refers to the Company’s ability to generate adequate amounts of cash to meet financial obligations to its depositors, to fund loans and securities purchases, deposit outflows and operating expenses. Sources of funds include scheduled amortization of loans, loan prepayments, scheduled maturities of investments, cash flows from mortgage-backed securities and the ability to borrow funds from the FHLBNY and approved broker-dealers. Cash flows from loan payments and maturing investment securities are fairly predictable sources of funds. Changes in interest rates, local economic conditions and the competitive marketplace can influence loan prepayments, prepayments on mortgage-backed securities and deposit flows. For each of the years ended December 31, 2019 and 2018, loan repayments totaled $2.71 billion and $3.17 billion, respectively. compared to $281.0 million for the year ended December 31, 2018. At December 31, 2019, the Bank had outstanding loan commitments to borrowers of $1.47 billion, including undisbursed home equity lines and personal credit lines of $212.4 million. Total deposits increased $272.5 million for the year ended December 31, 2019. Deposit activity is affected by changes in interest rates, competitive pricing and product offerings in the marketplace, local economic conditions, customer confidence and other factors such as stock market volatility. Certificate of deposit accounts that are scheduled to mature within one year totaled $606.9 million at December 31, 2019. Based on its current pricing strategy and customer retention experience, the Bank expects to retain a significant share of these accounts. The Bank manages liquidity on a daily basis and expects to have sufficient cash to meet all of its funding requirements. Commercial real estate loans, multi-family loans, commercial loans, one- to four-family residential loans and consumer loans are the primary investments of the Company. Purchasing securities for the investment portfolio is a secondary use of funds and the investment portfolio is structured to complement and facilitate the Company’s lending activities and ensure adequate liquidity. Loan originations and purchases totaled $2.83 billion for the year ended December 31, 2019, compared to $3.16 billion for the year ended December 31, 2018. Purchases for the investment portfolio totaled $137.3 million for the year ended December 31, 2019, As of December 31, 2019, the Bank exceeded all minimum regulatory capital requirements. At December 31, 2019, the Bank’s leverage (Tier 1) capital ratio was 9.81%. FDIC regulations require banks to maintain a minimum leverage ratio of Tier 1 capital to adjusted total assets of 4.00%. At December 31, 2019, the Bank’s total risk-based capital ratio was 12.82%. Under current regulations, the minimum required ratio of total capital to risk-weighted assets is 10.50%. A bank is considered to be well-capitalized if it has a leverage (Tier 1) capital ratio of at least 5.00% and a total risk-based capital ratio of at least 10.00%. 55 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 7A Quantitative and Qualitative Disclosures About Market Risk Off-Balance Sheet and Contractual Obligations Off-balance sheet and contractual obligations as of December 31, 2019, are summarized below: (in thousands) Off-Balance Sheet: Long-term commitments Letters of credit Total off-balance sheet Contractual Obligations: Certificate of deposits Total contractual obligations TOTAL Payments Due by Period Total Less than 1 year 1-3 years 3-5 years More than 5 years $ 1,440,163 $ 563,077 $ 522,821 $ 112,772 $ 241,493 32,774 31,353 1,421 — — 1,472,937 594,430 524,242 112,772 241,493 734,027 734,027 606,870 606,870 81,987 81,987 44,243 44,243 927 927 $ 2,206,964 $ 1,201,300 $ 606,229 $ 157,015 $ 242,420 Off-balance sheet commitments consist of unused commitments to borrowers for term loans, unused lines of credit and outstanding letters of credit. Total off-balance sheet obligations were $1.47 billion at December 31, 2019, a decrease of $20.0 million, or 1.3%, from $1.49 billion at December 31, 2018, largely due to a decrease in commercial lines of credit. Contractual obligations consist of certificate of deposit liabilities. Total certificate of deposits at December 31, 2019 were $734.0 million, a decrease of $55.3 million, compared to $789.3 million at December 31, 2018. There were no security purchases in 2019 which settled in January 2020, while for 2018, there was one security purchase for $500,000 which settled in 2019. Item 7A. Quantitative and Qualitative Disclosures About Market Risk Qualitative Analysis. Interest rate risk is the exposure of a bank’s current and future earnings and capital arising from adverse movements in interest rates. The guidelines of the Company’s interest rate risk policy seek to limit the exposure to changes in interest rates that affect the underlying economic value of assets and liabilities, earnings and capital. To minimize interest rate risk, the Company generally sells all 20- and 30-year fixed-rate residential mortgage loans at origination. The Company retains residential fixed rate mortgages with terms of 15 years or less and biweekly payment residential mortgages with a term of 30 years or less. Commercial real estate loans generally have interest rates that reset in five years, and other commercial loans such as construction loans and commercial lines of credit reset with changes in the Prime rate, the Federal Funds rate or LIBOR. Investment securities purchases generally have maturities of five years or less, and mortgage-backed securities have weighted average lives between three and five years. The Asset/Liability Committee meets on at least a monthly basis to review the impact of interest rate changes on net interest income, net interest margin, net income and the economic value of equity. The Asset/Liability Committee reviews a variety of strategies that project changes in asset or liability mix and the impact of those changes on projected net interest income and net income. The Company’s strategy for liabilities has been to maintain a stable core-funding base by focusing on core deposit account acquisition and increasing products and services per household. Certificate of deposit accounts as a percentage of total deposits were 10.3% at December 31, 2019, compared to 11.0% at December 31, 2018. Certificate of deposit accounts are generally short-term. As of December 31, 2019, 82.7% of all certificates of deposit had maturities of one year or less compared to 77.9% at December 31, 2018. The Company’s ability to retain maturing time deposit accounts is the result of its strategy to remain competitively priced within its marketplace. The Company’s pricing strategy may vary depending upon current funding needs and the ability of the Company to fund operations through alternative sources, primarily by accessing short-term lines of credit with the FHLBNY during periods of pricing dislocation. Quantitative Analysis Current and future sensitivity to changes in interest rates are measured through the use of balance sheet and income simulation models. The analysis captures changes in net interest income using flat rates as a base, a most likely rate forecast and rising and declining interest rate forecasts. Changes in net interest income and net income for the forecast period, generally twelve to twenty- four months, are measured and compared to policy limits for acceptable change. The Company periodically reviews historical deposit re-pricing activity and makes modifications to certain assumptions used in its income simulation model regarding the 56 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 7A Quantitative and Qualitative Disclosures About Market Risk PART II interest rate sensitivity of deposits without maturity dates. These modifications are made to more closely reflect the most likely results under the various interest rate change scenarios. Since it is inherently difficult to predict the sensitivity of interest bearing deposits to changes in interest rates, the changes in net interest income due to changes in interest rates cannot be precisely predicted. There are a variety of reasons that may cause actual results to vary considerably from the predictions presented below which include, but are not limited to, the timing, magnitude, and frequency of changes in interest rates, interest rate spreads, prepayments, and actions taken in response to such changes. Specific assumptions used in the simulation model include: zz Parallel yield curve shifts for market rates; zz Current asset and liability spreads to market interest rates are fixed; zz Traditional savings and interest bearing demand accounts move at 10% of the rate ramp in either direction; zz Retail Money Market and Business Money Market accounts move at 25% and 75% of the rate ramp in either direction, respectively; and zz Higher-balance demand deposit tiers and promotional demand accounts move at 50% to 75% of the rate ramp in either direction. The following table sets forth the results of the twelve month projected net interest income model as of December 31, 2019. (dollars in thousands) Change in Interest Rates in Basis Points (Rate Ramp) -100 Static 100 200 300 Net Interest Income Amount ($) Change ($) Change (%) 287,862 288,644 286,864 284,464 281,513 (782) — (1,780) (4,180) (7,131) (0.3) — (0.6) (1.4) (2.5) The above table indicates that as of December 31, 2019, in the event of a 300 basis point increase in interest rates, whereby rates ramp up evenly over a twelve-month period, the Company would experience a 2.5%, or $7.1 million decrease in net interest income. In the event of a 100 basis point decrease in interest rates, whereby rates ramp down evenly over a twelve-month period, the Company would experience a 0.3%, or $782,000 decrease in net interest income. Another measure of interest rate sensitivity is to model changes in economic value of equity through the use of immediate and sustained interest rate shocks. The following table illustrates the economic value of equity model results as of December 31, 2019. (dollars in thousands) Change in Interest Rates -100 Flat 100 200 300 Present Value of Equity Dollar Amount Dollar Change Percent Change Present Value of Equity as Percent of Present Value of Assets Present Value Ratio Percent Change 1,407,091 1,436,286 1,408,762 1,362,734 1,317,021 (29,195) — (27,524) (73,552) (119,265) (2.0) — (1.9) (5.1) (8.3) 14.0 14.6 14.7 14.5 14.3 (4.0) — 0.2 (0.8) (1.9) The preceding table indicates that as of December 31, 2019, in the event of an immediate and sustained 300 basis point increase in interest rates, the Company would experience an 8.3%, or $119.3 million reduction in the present value of equity. If rates were to decrease 100 basis points, the Company would experience a 2.0%, or $29.2 million decrease in the present value of equity. Certain shortcomings are inherent in the methodologies used in the above interest rate risk measurements. Modeling changes in net interest income requires the use of certain assumptions regarding prepayment and deposit decay rates, which may or may not reflect the manner in which actual yields and costs respond to changes in market interest rates. While management believes such assumptions are reasonable, there can be no assurance that assumed prepayment rates and decay rates will approximate actual future loan prepayment and deposit withdrawal activity. Moreover, the net interest income table presented assumes that the composition of interest sensitive assets and liabilities existing at the beginning of a period remains constant over the period being measured and also assumes that a particular change in interest rates is reflected uniformly across the yield curve regardless of the duration to maturity or repricing of specific assets and liabilities. Accordingly, although the net interest income table provides an indication of the Company’s interest rate risk exposure at a particular point in time, such measurement is not intended to and does not provide a precise forecast of the effect of changes in market interest rates on the Company’s net interest income and will differ from actual results. 57 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data Item 8. Financial Statements and Supplementary Data The following are included in this item: A. Report of Independent Registered Public Accounting Firm B. Report of Independent Registered Public Accounting Firm on Internal Control Over Financial Reporting C. Consolidated Financial Statements: (1) Consolidated Statements of Financial Condition as of December 31, 2019 and 2018 (2) Consolidated Statements of Income for the years ended December 31, 2019, 2018 and 2017 (3) Consolidated Statements of Comprehensive Income for the years ended December 31, 2019, 2018 and 2017 (4) Consolidated Statements of Changes in Stockholders’ Equity for the years ended December 31, 2019, 2018 and 2017 (5) Consolidated Statements of Cash Flows for the years ended December 31, 2019, 2018 and 2017 (6) Notes to Consolidated Financial Statements D. Provident Financial Services, Inc., Condensed Financial Statements: (1) Condensed Statement of Financial Condition as of December 31, 2019 and 2018 (2) Condensed Statement of Income for the years ended December 31, 2019, 2018 and 2017 (3) Condensed Statement of Cash Flows for the years ended December 31, 2019, 2018 and 2017 The supplementary data required by this Item is provided in Note 18 of the Notes to Consolidated Financial Statements. 58 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II Report of Independent Registered Public Accounting Firm The Stockholders and Board of Directors Provident Financial Services, Inc.: Opinion on the Consolidated Financial Statements We have audited the accompanying consolidated statements of financial condition of Provident Financial Services, Inc. and subsidiary (the Company) as of December 31, 2019 and 2018, the related consolidated statements of income, comprehensive income, changes in stockholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2019, and the related notes (collectively, the consolidated financial statements). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2019 and 2018, and the results of its operations and its cash flows for each of the years in the three-year period ended December 31, 2019, in conformity with U.S. generally accepted accounting principles. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company’s internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission, and our report dated March 2, 2020 expressed an unqualified opinion on the effectiveness of the Company’s internal control over financial reporting. Basis for Opinion These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these consolidated financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audits provide a reasonable basis for our opinion. Critical Audit Matter The critical audit matter communicated below is a matter arising from the current period audit of the consolidated financial statements that was communicated or required to be communicated to the audit committee and that: (1) relates to accounts or disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or complex judgment. The communication of a critical audit matter does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates. Assessment of the allowance for loan losses related to loans collectively evaluated for impairment As discussed in Notes 1 and 6 to the consolidated financial statements, the Company’s allowance for loan losses related to loans collectively evaluated for impairment (ALL) was $50.5 million as of December 31, 2019. The ALL estimate consists of both quantitative and qualitative loss components. The quantitative component of the ALL is estimated by segmenting the loan portfolio based on similar risk characteristics, primarily loan type and risk rating level, and applying quantitative loss factors to each loan segment. Quantitative loss factors give consideration to historical loss experience by loan segment based upon a look- back period and adjusted for a loss emergence period. Qualitative adjustments to such loss factors are made to give consideration to other qualitative or environmental factors not captured by the quantitative loss factors. We identified the assessment of the ALL as a critical audit matter because it involved significant measurement uncertainty requiring complex auditor judgment, and knowledge and experience in the industry. The assessment of the ALL encompassed the evaluation of the (1) methodology and data to derive the quantitative loss factors developed from the historical loss experience, (2) key assumptions, including the segmenting of the loan portfolio by similar risk characteristics, the look-back period and the loss emergence periods, (3) risk ratings assigned to commercial mortgage, multi-family mortgage, construction and commercial loans, and (4) qualitative adjustments framework. 59 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data The primary procedures we performed to address the critical audit matter included the following. We tested certain internal controls over the Company’s ALL process, including controls related to the (1) development of the ALL methodology, (2) determination of the key assumptions used to estimate the quantitative loss factors, (3) periodic testing of the risk ratings for commercial mortgage, multi-family mortgage, construction and commercial loans, (4) determination of the qualitative adjustments, and (5) analysis of the ALL results, trends and ratios. We evaluated the segmenting of loans with similar risk characteristics by assessing the relevant characteristics of the loan portfolio, including loan type and risk rating level. We tested the relevance of sources of internal and external data and key assumptions, including the look-back period, by evaluating the (1) loss data in the look- back period was representative of the credit characteristics of the current loan segment, and (2) sufficiency of loss data within the look-back period. We assessed the appropriateness of the loss emergence period by considering the Company’s credit risk policies and testing the relevance and reliability of the sources of data and assumptions of the Company’s observable loss data. We evaluated the metrics, including the relevance and reliability of the sources of data and assumptions used to estimate the qualitative adjustments. We involved credit risk professionals with specialized industry knowledge and experience, who assisted in evaluating the: zz Company’s ALL methodology for compliance with U.S. generally accepted accounting principles, zz look-back period assumptions to evaluate the length of that period, zz methodology used to develop the loss emergence periods, zz risk ratings for a selection of commercial mortgage, multi-family mortgage, construction and commercial loans zz qualitative adjustments framework to determine if it identified the relevant incremental risks not captured by the quantitative component, and zz effect of qualitative adjustments on the ALL compared with relevant credit risk factors and credit trends. /s/ KPMG LLP We have not been able to determine the specific year that we began serving as the Company’s auditor; however, we are aware that we have served as the Company’s auditor since at least 1997. Short Hills, New Jersey March 2, 2020 60 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II Report of Independent Registered Public Accounting Firm on Internal Control Over Financial Reporting The Stockholders and Board of Directors Provident Financial Services, Inc.: Opinion on Internal Control Over Financial Reporting We have audited Provident Financial Services, Inc. and subsidiary’s (the Company) internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated statements of financial Condition of the Company as of December 31, 2019 and 2018, the related consolidated statements of income, comprehensive income, changes in stockholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2019, and the related notes (collectively, the consolidated financial statements), and our report dated March 2, 2020 expressed an unqualified opinion on those consolidated financial statements. Basis for Opinion The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. Definition and Limitations of Internal Control Over Financial Reporting A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. /s/ KPMG LLP Short Hills, New Jersey March 2, 2020 61 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data Provident Financial Services, Inc. and Subsidiary Consolidated Statements of Financial Condition December 31, 2019 and 2018 (dollars in thousands, except share data) ASSETS Cash and due from banks Short-term investments Total cash and cash equivalents Available for sale debt securities, at fair value Held to maturity debt securities (fair value of $467,966 and $479,740 at December 31, 2019 and December 31, 2018, respectively). Equity securities, at fair value Federal Home Loan Bank Stock Loans Less allowance for loan losses Net loans Foreclosed assets, net Banking premises and equipment, net Accrued interest receivable Intangible assets Bank-owned life insurance Other assets TOTAL ASSETS LIABILITIES AND STOCKHOLDERS’ EQUITY Deposits: Demand deposits Savings deposits Certificates of deposit of $100,000 or more Other time deposits Total deposits Mortgage escrow deposits Borrowed funds Other liabilities TOTAL LIABILITIES Stockholders’ Equity: Preferred stock, $0.01 par value, 50,000,000 shares authorized, none issued Common stock, $0.01 par value, 200,000,000 shares authorized, 83,209,293 shares issued and 65,787,900 shares outstanding at December 31, 2019, and 83,209,293 shares issued and 66,325,458 shares outstanding at December 31, 2018, respectively. Additional paid-in capital Retained earnings Accumulated other comprehensive income (loss) Treasury stock Unallocated common stock held by the Employee Stock Ownership Plan Common stock acquired by the Directors’ Deferred Fee Plan Deferred compensation—Directors’ Deferred Fee Plan TOTAL STOCKHOLDERS’ EQUITY TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY See accompanying notes to consolidated financial statements. 62 December 31, 2019 December 31, 2018 $ 131,555 55,193 186,748 976,919 86,195 56,466 142,661 1,063,079 453,629 825 57,298 7,332,885 55,525 7,277,360 2,715 55,210 29,031 437,019 195,533 136,291 9,808,578 $ $ 5,384,868 983,714 438,551 295,476 7,102,609 26,804 1,125,146 140,179 8,394,738 479,425 635 68,813 7,250,588 55,562 7,195,026 1,565 58,124 31,475 418,178 193,085 73,703 9,725,769 5,027,708 1,051,922 414,848 335,644 6,830,122 25,568 1,442,282 68,817 8,366,789 — — 832 1,007,303 695,273 3,821 (268,504) (24,885) (3,833) 3,833 1,413,840 9,808,578 $ 832 1,021,533 651,099 (12,336) (272,470) (29,678) (4,504) 4,504 1,358,980 9,725,769 $ $ $ $ www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II Provident Financial Services, Inc. and Subsidiary Consolidated Statements of Income Years Ended December 31, 2019, 2018 and 2017 (dollars in thousands, except share data) Interest income: Real estate secured loans Commercial loans Consumer loans Available for sale debt securities and Federal Home Loan Bank Stock Held to maturity debt securities Deposits, federal funds sold and other short-term investments TOTAL INTEREST INCOME Interest expense: Deposits Borrowed funds TOTAL INTEREST EXPENSE Net interest income Provision for loan losses Net interest income after provision for loan losses Non-interest income: Fees Wealth management income Bank-owned life insurance Net gain on securities transactions Other income TOTAL NON-INTEREST INCOME Non-interest expense: Compensation and employee benefits Net occupancy expense Data processing expense FDIC Insurance Advertising and promotion expense Amortization of intangibles Other operating expenses TOTAL NON-INTEREST EXPENSES Income before income tax expense Income tax expense NET INCOME Basic earnings per share Average basic shares outstanding Diluted earnings per share Average diluted shares outstanding See accompanying notes to consolidated financial statements. Years ended December 31, 2019 2018 2017 $ 223,361 $ 215,231 $ 189,896 82,540 18,579 31,842 12,424 2,724 371,470 45,494 28,003 73,497 297,973 13,100 284,873 28,321 22,503 6,297 72 6,601 79,371 19,906 30,981 12,606 1,734 359,829 30,693 28,460 59,153 300,676 23,700 276,976 28,084 17,957 5,514 2,221 4,900 72,907 20,301 26,445 13,027 1,270 323,846 19,441 26,203 45,644 278,202 5,600 272,602 27,218 17,604 6,693 57 4,125 63,794 58,676 55,697 116,849 25,895 16,836 1,316 4,115 2,740 33,828 201,579 147,088 34,455 111,496 25,056 14,664 3,482 3,836 2,127 31,074 191,735 143,917 25,530 $ $ $ 112,633 $ 118,387 $ 1.74 64,604,224 1.74 $ $ 1.82 64,942,886 1.82 $ $ 109,353 25,290 13,922 3,887 3,904 2,670 28,796 187,822 140,477 46,528 93,949 1.46 64,384,851 1.45 64,734,591 65,103,097 64,579,222 63 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data Provident Financial Services, Inc. and Subsidiary Consolidated Statements of Comprehensive Income Years Ended December 31, 2019, 2018 and 2017 (dollars in thousands) Net income Other comprehensive loss, net of tax: Unrealized gains and losses on available for sale debt securities: Net unrealized gains (losses) arising during the period Reclassification adjustment for gains (losses) included in net income Total Unrealized (losses) gains on derivatives Amortization related to post-retirement obligations Total other comprehensive income (loss) TOTAL COMPREHENSIVE INCOME See accompanying notes to consolidated financial statements. Years ended December 31, 2019 2018 $ 112,633 $ 118,387 $ 18,351 — 18,351 (579) (1,615) 16,157 (6,129) — (6,129) 221 1,221 (4,687) 2017 93,949 (2,163) — (2,163) 379 (889) (2,673) $ 128,790 $ 113,700 $ 91,276 64 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II Provident Financial Services, Inc. and Subsidiary Consolidated Statement of Changes in Stockholders’ Equity for the Years Ended December 31, 2019, 2018 and 2017 (dollars in thousands) Common Stock Additional Paid-In Capital Retained Earnings Accumulated Other Comprehensive Loss Treasury Stock Unallocated Esop Shares Common Stock Acquired by DDFP Deferred Compensation DDFP Total Stockholders’ Equity Balance at December 31, 2016 Net income Other comprehensive loss, net of tax Cash dividends paid ($0.93 per share) Reclassification due to adopting Accounting Standards Update ("ASU") No. 2018-02 Distributions from DDFP Purchases of treasury stock Purchase of employee restricted shares to fund statutory tax withholding Shares issued dividend reinvestment plan Option exercises Allocation of ESOP shares Allocation of Stock Award Plan ("SAP") shares Allocation of stock options BALANCE AT DECEMBER 31, 2017 $ 832 $ 1,005,777 $ 550,768 $ (3,397) $ (264,221) $ (37,978) $ (5,846) $ 5,846 $ 1,251,781 93,949 93,949 — — — — (2,673) — (59,980) — — — — — — (2,673) — — — (59,980) — — 1,395 (1,395) — — — 232 671 — (671) — 232 — — — — (443) — — — (443) — — — — (778) — — — (778) — — — — — 712 (1,179) 2,200 4,963 203 — — — — — — — — — — 1,402 4,133 — — — 4,139 — — — — — — — — — — — — — — 2,114 2,954 6,339 4,963 203 $ 832 $ 1,012,908 $ 586,132 $ (7,465) $ (259,907) $ (33,839) $ (5,175) $ 5,175 $ 1,298,661 65 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data Provident Financial Services, Inc. and Subsidiary Consolidated Statement of Changes in Stockholders’ Equity for the Years Ended December 31, 2019, 2018 and 2017 (Continued) (dollars in thousands) Common Stock Additional Paid-In Capital Retained Earnings Accumulated Other Comprehensive Loss Treasury Stock Unallocated Esop Shares Common Stock Acquired by DDFP Deferred Compensation DDFP Total Stockholders’ Equity Balance at December 31, 2017 Net income Other comprehensive loss, net of tax Reclassification due to the adoption of ASU No. 2016-01 Cash dividends paid ($0.82 per share) Distributions from DDFP Purchases of treasury stock Purchase of employee restricted shares to fund statutory tax withholding Shares issued dividend reinvestment plan Option exercises Allocation of ESOP shares Allocation of SAP shares Allocation of stock options BALANCE AT DECEMBER 31, 2018 $ 832 $ 1,012,908 $ 586,132 $ (7,465) $ (259,907) $ (33,839) $ (5,175) $ 5,175 $ 1,298,661 118,387 118,387 — — — — — — — — — — — — (4,687) — — — — (4,687) — 184 (184) — (53,604) — — — — — — — — — — (53,604) 156 671 (671) 156 — — — (13,172) — — — (13,172) — — — (1,896) — — — (1,896) 577 (366) 2,022 6,046 190 — — — — — — — — — — 1,132 1,373 — — — — — 4,161 — — — — — — — — — — — — 1,709 1,007 6,183 6,046 190 $ 832 $ 1,021,533 $ 651,099 $ (12,336) $ (272,470) $ (29,678) $ (4,504) $ 4,504 $ 1,358,980 66 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II Provident Financial Services, Inc. and Subsidiary Consolidated Statement of Changes in Stockholders’ Equity for the Years Ended December 31, 2019, 2018 and 2017 (Continued) (dollars in thousands) Common Stock Additional Paid-In Capital Retained Earnings Accumulated Other Comprehensive (Loss) Income Treasury Stock Unallocated Esop Shares Common Stock Acquired by DDFP Deferred Compensation DDFP Total Stockholders’ Equity Balance at December 31, 2018 Net income Other comprehensive income, net of tax Cash dividends paid ($1.12 per share) Effect of adopting ASU No. 2016-02 Distributions from DDFP Purchases of treasury stock Purchase of employee restricted shares to fund statutory tax withholding Shares issued dividend reinvestment plan Reclass of stock award shares Option exercises Allocation of ESOP shares Allocation of SAP shares Allocation of stock options BALANCE AT DECEMBER 31, 2019 $ 832 $ 1,021,533 $ 651,099 $ (12,336) $ (272,470) $ (29,678) $ (4,504) $ 4,504 $ 1,358,980 112,633 112,633 — — — — — 16,157 — (72,809) — 4,350 164 — — — — — — — — 16,157 — — — (72,809) — — — 4,350 671 (671) 164 — — — — (19,867) — — — (19,867) — — — — (1,985) — — — (1,985) — — — — — — 671 (24,024) (96) 2,203 6,671 181 — — — — — — — — — — — — 1,559 24,024 235 — — — — — — 4,793 — — — — — — — — — — — — — — 2,230 — 139 6,996 6,671 181 $ 832 $1,007,303 $ 695,273 $ 3,821 $(268,504) $ (24,885) $ (3,833) $ 3,833 $ 1,413,840 See accompanying notes to consolidated financial statements. 67 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data Provident Financial Services, Inc. and Subsidiary Consolidated Statements of Cash Flows Years Ended December 31, 2019, 2018 and 2017 (dollars in thousands) Cash flows from operating activities: Net income Adjustments to reconcile net income to net cash provided by operating activities: Years ended December 31, 2019 2018 2017 $ 112,633 $ 118,387 $ 93,949 Depreciation and amortization of intangibles Provision for loan losses Deferred tax expense (benefit) Amortization of operating lease right-of-use assets Income on Bank-owned life insurance Net amortization of premiums and discounts on securities Accretion of net deferred loan fees Amortization of premiums on purchased loans, net Net increase in loans originated for sale Proceeds from sales of loans originated for sale Proceeds from sales and paydowns of foreclosed assets ESOP expense Allocation of stock award shares Allocation of stock options Net gain on sale of loans Net gain on securities transactions Net gain on sale of premises and equipment Net gain on sale of foreclosed assets Decrease (increase) in accrued interest receivable (Increase) decrease in other assets Increase in other liabilities Net cash provided by operating activities Cash flows from investing activities: Proceeds from maturities, calls and paydowns of held to maturity debt securities Purchases of held to maturity debt securities Proceeds from sales of available for sale debt securities Proceeds from maturities, calls and paydowns of available for sale debt securities Purchases of available for sale debt securities Proceeds from redemption of Federal Home Loan Bank stock Purchases of Federal Home Loan Bank stock BOLI claim benefits received Net cash paid in acquisition Purchases of loans Net (increase) decrease in loans Proceeds from sales of premises and equipment Purchases of premises and equipment Net cash provided by (used in) investing activities 68 10,395 13,100 1,674 8,433 (6,297) 7,789 (5,643) 845 (16,212) 17,202 1,354 4,533 6,671 181 (990) (72) — (190) 2,444 (46,237) 25,312 136,925 42,696 (20,303) — 223,806 (117,022) 172,293 (160,778) 1,891 (15,022) — (79,812) — (4,882) 42,867 10,101 23,700 (18,541) — (5,514) 8,540 (5,773) 894 (36,043) 37,386 7,963 4,516 6,046 190 (1,343) (2,221) (25) (798) (1,829) 5,266 4,817 155,719 39,534 (43,887) 2,212 196,690 (237,076) 145,191 (132,820) 1,954 — (1,344) 79,388 25 (3,162) 46,705 11,623 5,600 40,634 — (6,693) 9,948 (4,655) 1,021 (24,938) 26,387 5,423 4,600 4,963 203 (1,449) (57) (20) (819) (2,564) (52,078) 6,142 117,220 55,720 (47,894) — 220,138 (228,363) 130,125 (135,583) 4,428 — — (322,443) 20,766 (3,231) (306,337) www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II Provident Financial Services, Inc. and Subsidiary Consolidated Statements of Cash Flows Years Ended December 31, 2019, 2018 and 2017 (Continued) (dollars in thousands) Cash flows from financing activities: Net increase in deposits Increase (decrease) in mortgage escrow deposits Purchase of treasury stock Purchase of employee restricted shares to fund statutory tax withholding Cash dividends paid to stockholders Shares issued to dividend reinvestment plan Stock options exercised Proceeds from long-term borrowings Payments on long-term borrowings Net (decrease) increase in short-term borrowings Net cash (used in) provided by financing activities Net increase (decrease) in cash and cash equivalents Cash and cash equivalents at beginning of period CASH AND CASH EQUIVALENTS AT END OF PERIOD Cash paid during the period for: Interest on deposits and borrowings Income taxes Non cash investing activities: Initial recognition of operating lease right-of-use assets Initial recognition of operating lease liabilities Transfer of loans receivable to foreclosed assets Acquisitions: Non-cash assets acquired: Goodwill and other intangible assets, net Other assets TOTAL NON-CASH ASSETS ACQUIRED See accompanying notes to consolidated financial statements. Years ended December 31, 2019 2018 2017 272,487 1,236 (19,867) (1,985) (72,809) 2,230 139 1,243,000 (1,549,551) (10,585) (135,705) 44,087 142,661 115,956 (365) (13,172) (1,896) (53,604) 1,709 1,007 695,000 (804,375) (190,857) (250,597) (48,173) 190,834 160,537 1,481 (443) (778) (59,980) 2,114 2,954 347,000 (539,745) 322,514 235,654 46,537 144,297 $ $ $ $ $ $ $ $ 186,748 $ 142,661 $ 190,834 $ $ $ 73,664 34,494 44,946 46,050 2,314 58,959 15,259 $ $ 46,391 40,566 — $ — 1,965 — — 3,845 21,562 71 $ 21,633 $ $ — — — $ — — — 69 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8. Financial Statements and Supplementary Data PART II Item 8 Financial Statements and Supplementary Data Provident Financial Services, Inc. and Subsidiary Notes to Consolidated Financial Statements Summary of Significant Accounting Policies ��71 NOTE 1 Stockholders’ Equity and Acquisitions ��76 NOTE 2 Restrictions on Cash and Due from Banks ��76 NOTE 3 Held to Maturity Debt Securities ��76 NOTE 4 Available for Sale Debt Securities ��78 NOTE 5 Loans Receivable and Allowance for Loan Losses ��80 NOTE 6 Banking Premises and Equipment ��87 NOTE 7 Intangible Assets ��87 NOTE 8 Deposits ��88 NOTE 9 NOTE 10 Borrowed Funds ��88 NOTE 11 Benefit Plans ��89 NOTE 12 Income Taxes ��95 NOTE 13 Commitments, Contingencies and Concentrations of Credit Risk ��97 NOTE 14 Regulatory Capital Requirements ��97 NOTE 15 Fair Value Measurements ��99 NOTE 16 Selected Quarterly Financial Data (Unaudited) ��105 NOTE 17 Earnings Per Share ��105 NOTE 18 Parent-only Financial Information ��106 NOTE 19 Other Comprehensive Loss ��108 NOTE 20 Derivative and Hedging Activities ��109 NOTE 21 Revenue Recognition ��111 Leases ��111 NOTE 22 70 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II NOTE 1 Summary of Significant Accounting Policies Principles of Consolidation Securities The consolidated financial statements include the accounts of Provident Financial Services, Inc. (the “Company”), Provident Bank (the “Bank”) and their wholly owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation. Certain reclassifications have been made in the consolidated financial statements to conform with current year classifications. Business The Company, through the Bank, provides a full range of banking services to individual and business customers through branch offices in New Jersey and eastern Pennsylvania. The Bank is subject to competition from other financial institutions and to the regulations of certain federal and state agencies, and undergoes periodic examinations by those regulatory authorities. Basis of Financial Statement Presentation The consolidated financial statements of the Company have been prepared in conformity with U.S. generally accepted accounting principles (“GAAP”). In preparing the consolidated financial statements, management is required to make estimates and assumptions about future events. These estimates and the underlying assumptions affect the reported amounts of assets and liabilities and disclosures about contingent assets and liabilities as of the dates of the consolidated statements of financial condition, and revenues and expenses for the periods then ended. Such estimates are used in connection with the determination of the allowance for loan losses, evaluation of goodwill for impairment, evaluation of other-than-temporary impairment on securities, evaluation of the need for valuation allowances on deferred tax assets, and determination of liabilities related to retirement and other post-retirement benefits, among others. These estimates and assumptions are based on management’s best estimates and judgment. Management evaluates its estimates and assumptions on an ongoing basis using historical experience and other factors, including the current economic environment, which management believes to be reasonable under the circumstances. Such estimates and assumptions are adjusted when facts and circumstances dictate. Illiquid credit markets, volatile securities markets, and declines in the housing market and the economy generally have combined to increase the uncertainty inherent in such estimates and assumptions. As future events and their effects cannot be determined with precision, actual results could differ significantly from these estimates. Changes in estimates resulting from continuing changes in the economic environment will be reflected in the financial statements in future periods. Cash and Cash Equivalents For purposes of reporting cash flows, cash and cash equivalents include cash and due from banks, Federal funds sold and commercial paper with original maturity dates less than 90 days. Securities include held to maturity debt securities and available for sale debt securities. The available for sale debt securities portfolio is carried at estimated fair value, with any unrealized gains or losses, net of taxes, reported as accumulated other comprehensive income or loss in Stockholders’ Equity. Estimated fair values are based on market quotations or matrix pricing. Securities which the Company has the positive intent and ability to hold to maturity are classified as held to maturity debt securities and carried at amortized cost. Management conducts a periodic review and evaluation of the securities portfolio to determine if any declines in the fair values of securities are other-than-temporary. In this evaluation, if such a decline were deemed other-than- temporary, management would measure the total credit-related component of the unrealized loss, and recognize that portion of the loss as a charge to current period earnings. The remaining portion of the unrealized loss would be recognized as an adjustment to accumulated other comprehensive income (loss). The fair value of the securities portfolio is significantly affected by changes in interest rates. In general, as interest rates rise, the fair value of fixed-rate securities decreases and as interest rates fall, the fair value of fixed-rate securities increases. The Company determines if it has the intent to sell these securities or if it is more likely than not that the Company would be required to sell the securities before the anticipated recovery. If either exists, the entire decline in value is considered other-than-temporary and would be recognized as an expense in the current period. Premiums on securities are amortized to income using a method that approximates the interest method over the remaining period to the earliest call date or contractual maturity, adjusted for anticipated prepayments. Discounts on securities are accreted to income over the remaining period to the contractual maturity, adjusted for anticipated prepayments. Dividend and interest income are recognized when earned. Realized gains and losses are recognized when securities are sold or called based on the specific identification method. Fair Value of Financial Instruments GAAP establishes a fair value hierarchy that prioritizes the inputs to valuation techniques used to measure fair value. The hierarchy gives the highest priority to unadjusted quoted prices in active markets for identical assets or liabilities (level 1 measurements) and the lowest priority to unobservable inputs (level 3 measurements). A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement. Federal Home Loan Bank of New York Stock The Bank, as a member of the Federal Home Loan Bank of New York (“FHLBNY”), is required to hold shares of capital stock of the FHLBNY at cost based on a specified formula. The Bank carries this investment at cost, which approximates fair value. 71 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data Loans Loans receivable are carried at unpaid principal balances plus unamortized premiums, purchase accounting mark-to-market adjustments, certain deferred direct loan origination costs and deferred loan origination fees and discounts, less the allowance for loan losses. The Bank defers loan origination fees and certain direct loan origination costs and accretes or amortizes such amounts as an adjustment to the yield over the expected lives of the related loans using the interest method. Premiums and discounts on loans purchased are amortized or accreted as an adjustment of yield over the contractual lives of the related loans, adjusted for prepayments when applicable, using methodologies which approximate the interest method. Loans are generally placed on non-accrual status when they are past due 90 days or more as to contractual obligations or when other circumstances indicate that collection is questionable. When a loan is placed on non-accrual status, any interest accrued but not received is reversed against interest income. Payments received on a non-accrual loan are either applied to the outstanding principal balance or recorded as interest income, depending on an assessment of the ability to collect the loan. A non-accrual loan is restored to accrual status when principal and interest payments become less than 90 days past due and its future collectability is reasonably assured. An impaired loan is defined as a loan for which it is probable, based on current information, that the Bank will not collect all amounts due under the contractual terms of the loan agreement. Impaired loans are individually assessed to determine that each loan’s carrying value is not in excess of the fair value of the related collateral or the present value of the expected future cash flows. Residential mortgage and consumer loans are deemed smaller balance homogeneous loans which are evaluated collectively for impairment and are therefore excluded from the population of impaired loans. Purchased Credit-Impaired (“PCI”) loans, are loans acquired at a discount primarily due to deteriorated credit quality. PCI loans are recorded at fair value at the date of acquisition, with no allowance for loan losses. The difference between the undiscounted cash flows expected at acquisition and the fair value of the PCI loans at acquisition represents the accretable yield and is recognized as interest income over the life of the loans. Contractually required payments for interest and principal that exceed the undiscounted cash flows expected at acquisition represent the non-accretable discount and are not recognized as a yield adjustment or a valuation allowance. Reclassifications of the non-accretable to accretable yield may occur subsequent to the loan acquisition dates due to an increase in expected cash flows of the loans and results in an increase in interest income on a prospective basis. Allowance for Loan Losses Losses on loans are charged to the allowance for loan losses. Additions to this allowance are made by recoveries of loans previously charged off and by a provision charged to expense. The determination of the balance of the allowance for loan losses is based on an analysis of the loan portfolio, economic conditions, historical loan loss experience and other factors that warrant recognition in providing for an adequate allowance. While management uses available information to recognize losses on loans, future additions to the allowance for loan losses may be necessary based on changes in economic conditions in the Bank’s market area. In addition, various regulatory agencies, as an integral part of their examination process, periodically review the Bank’s allowance for loan losses. Such agencies may require the Bank to recognize additions to the allowance or additional write-downs based on their judgments about information available to them at the time of their examination. Foreclosed Assets Assets acquired through foreclosure or deed in lieu of foreclosure are carried at the lower of the outstanding loan balance at the time of foreclosure or fair value, less estimated costs to sell. Fair value is generally based on recent appraisals. When an asset is acquired, the excess of the loan balance over fair value, less estimated costs to sell, is charged to the allowance for loan losses. A reserve for foreclosed assets may be established to provide for possible write-downs and selling costs that occur subsequent to foreclosure. Foreclosed assets are carried net of the related reserve. Operating results from real estate owned, including rental income, operating expenses, and gains and losses realized from the sales of real estate owned, are recorded as incurred. Banking Premises and Equipment Land is carried at cost. Banking premises, furniture, fixtures and equipment are carried at cost, less accumulated depreciation, computed using the straight-line method based on their estimated useful lives. Leasehold improvements, carried at cost, net of accumulated depreciation, are amortized over the terms of the leases or the estimated useful lives of the assets, whichever are shorter, using the straight-line method. Maintenance and repairs are charged to expense as incurred. Income Taxes The Company uses the asset and liability method of accounting for income taxes. Under this method, deferred tax assets and liabilities are recognized for the estimated future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates in effect for the year in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in tax expense in the period that includes the enactment date. Deferred tax assets and liabilities are reported as a component of other assets on the Consolidated Statements of Financial Condition. The determination of whether deferred tax assets will be realizable is predicated on estimates of future taxable income. Such estimates are subject to management’s judgment. A valuation reserve is established when management is unable to conclude that it is more likely than not that it will realize deferred tax assets based on the nature and timing of 72 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II these items. The Company recognizes, when applicable, interest and penalties related to unrecognized tax benefits in the provision for income taxes. Trust Assets Trust assets consisting of securities and other property (other than cash on deposit held by the Bank in fiduciary or agency capacities for customers of the Bank’s wholly owned subsidiary, Beacon) are not included in the accompanying consolidated statements of financial condition because such properties are not assets of the Bank. Intangible Assets Intangible assets of the Bank consist of goodwill, core deposit premiums, customer relationship premium and mortgage servicing rights. Goodwill represents the excess of the purchase price over the estimated fair value of identifiable net assets acquired through purchase acquisitions. In accordance with GAAP, goodwill with an indefinite useful life is not amortized, but is evaluated for impairment on an annual basis, or more frequently if events or changes in circumstances indicate potential impairment between annual measurement dates. Goodwill is analyzed for impairment each year at September 30th. As permitted by GAAP, the Company prepares a qualitative assessment in determining whether goodwill may be impaired. The factors considered in the assessment include macroeconomic conditions, industry and market conditions and overall financial performance of the Company, among others. The Company completed its annual goodwill impairment test as of September 30, 2019. Based upon its qualitative assessment of goodwill, the Company concluded that goodwill was not impaired and no further quantitative analysis was warranted. Core deposit premiums represent the intangible value of depositor relationships assumed in purchase acquisitions and are amortized on an accelerated basis over 8.8 years. Customer relationship premiums represent the intangible value of customer relationships assumed in the purchase acquisitions of Beacon Trust Company (“Beacon”), The MDE Group, Inc. (“MDE”) and Tirschwell & Loewy, Inc. (“T&L”), and are amortized on an accelerated basis over 12.0 years, 10.4 years and 10.0 years, respectively. Mortgage servicing rights are recorded when purchased or when originated mortgage loans are sold, with servicing rights retained. Mortgage servicing rights are amortized on an accelerated method based upon the estimated lives of the related loans, adjusted for prepayments. Mortgage servicing rights are carried at the lower of amortized cost or fair value. Bank-owned Life Insurance Bank-owned life insurance is accounted for using the cash surrender value method and is recorded at its realizable value. Employee Benefit Plans The Bank maintains a pension plan which covers full-time employees hired prior to April 1, 2003, the date on which the pension plan was frozen. The Bank’s policy is to fund at least the minimum contribution required by the Employee Retirement Income Security Act of 1974. GAAP requires an employer to: (a) recognize in its statement of financial position the over-funded or under-funded status of a defined benefit postretirement plan measured as the difference between the fair value of plan assets and the benefit obligation; (b) measure a plan’s assets and its obligations that determine its funded status at the end of the employer’s fiscal year (with limited exceptions); and (c) recognize as a component of other comprehensive income, net of tax, the actuarial gains and losses and the prior service costs and credits that arise during the period. The Bank has a 401(k) plan covering substantially all employees of the Bank. The Bank may match a percentage of the first 6% contributed by participants. The Bank’s matching contribution, if any, is determined by the Board of Directors in its sole discretion. The Bank has an Employee Stock Ownership Plan (“ESOP”). The funds borrowed by the ESOP from the Company to purchase the Company’s common stock are being repaid from the Bank’s contributions and dividends paid on unallocated ESOP shares over a period of up to 30 years. The Company’s common stock not allocated to participants is recorded as a reduction of stockholders’ equity at cost. Compensation expense for the ESOP is based on the average price of the Company’s stock during each quarter and the amount of shares allocated during the quarter. The Bank has an Equity Plan designed to provide competitive compensation for demonstrated performance and to align the interests of participants directly to increases in shareholder value. The Equity Plan provides for performance-vesting grants as well as time-vesting grants. Time-vesting stock awards, stock options and performance vesting stock awards that are based on a performance condition, such as return on average assets are valued on the closing stock price on the date of grant. Performance vesting stock awards and options that are based on a market condition, such as Total Shareholder Return, would be valued using a generally accepted statistical technique to simulate future stock prices for Provident and the components of the Peer Group which Provident would be measured against. Expense related to time vesting stock awards and stock options is based on the fair value of the common stock on the date of the grant and on the fair value of the stock options on the date of the grant, respectively, and is recognized ratably over the vesting period of the awards. Performance vesting stock awards and stock options are either dependent upon a market condition or a performance condition. A market condition performance metric is tied to a stock price, either on an absolute basis, or a relative basis against peers, while a performance-condition is based on internal operations, such as earnings per share. The expense related to a market condition performance-vesting stock award or stock option requires an initial Monte Carlo simulation to determine grant date fair value, which will be recognized as a compensation expense regardless of actual payout, assuming that the executive is still employed at the end of the requisite service period. If pre-vesting termination (forfeiture) occurs, then any expense recognized to date can be reversed. The grant date fair value is recognized ratably over the performance period. The expense related to a performance condition stock award or stock option is based on the fair value of the award on the date of grant, adjusted periodically based upon the number of awards or options expected to be earned, recognized over the performance period. 73 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data In connection with the First Sentinel acquisition in July 2004, the Company assumed the First Savings Bank Directors’ Deferred Fee Plan (the “DDFP”). The DDFP was frozen prior to the acquisition. The Company recorded a deferred compensation equity instrument and corresponding contra-equity account for the value of the shares held by the DDFP at the July 14, 2004 acquisition date. These accounts will be liquidated as shares are distributed from the DDFP in accordance with the plan document. At December 31, 2019, there were 219,281 shares held by the DDFP. The Bank maintains a non-qualified plan that provides supplemental benefits to certain executives who are prevented from receiving the full benefits contemplated by the 401(k) Plan’s and the ESOP’s benefit formulas under tax law limits for tax- qualified plans. Post-retirement Benefits Other Than Pensions The Bank provides post-retirement health care and life insurance plans to certain of its employees. The life insurance coverage is noncontributory to the participant. Participants contribute to the cost of medical coverage based on the employee’s length of service with the Bank. The costs of such benefits are accrued based on actuarial assumptions from the date of hire to the date the employee is fully eligible to receive the benefits. On December 31, 2002, the Bank eliminated postretirement healthcare benefits for employees with less than 10 years of service. GAAP requires an employer to: (a) recognize in its statement of financial position the over-funded or under-funded status of a defined benefit post- retirement plan measured as the difference between the fair value of plan assets and the benefit obligation; (b) measure a plan’s assets and its obligations that determine its funded status as of the end of the employer’s fiscal year (with limited exceptions); and (c) recognize as a component of other comprehensive income, net of tax, the actuarial gains and losses and the prior service costs and credits that arise during the period. Derivatives The Company records all derivatives on the statements of financial condition at fair value. The accounting for changes in the fair value of derivatives depends on the intended use of the derivative, whether the Company has elected to designate a derivative in a hedging relationship and apply hedge accounting and whether the hedging relationship has satisfied the criteria necessary to apply hedge accounting. The Company has interest rate derivatives resulting from a service provided to certain qualified borrowers in a loan related transaction and, therefore, are not used to manage interest rate risk in the Company’s assets or liabilities. As such, all changes in fair value of the Company’s interest rate derivatives not used to manage interest rate risk are recognized directly in earnings. The Company also uses interest rate swaps as part of its interest rate risk management strategy. Interest rate swaps designated as cash flow hedges involve the receipt of variable amounts from a counterparty in exchange for the Company making fixed-rate payments over the life of the agreements without the exchange of the underlying notional amount. Changes in the fair value of derivatives designated and that qualify as cash flow hedges of interest rate risk are recorded in accumulated other comprehensive income and are subsequently reclassified into earnings in the period that the hedged forecasted transaction affects earnings. These derivatives were used to hedge the variable cash outflows associated with Federal Home Loan Bank borrowings. The fair value of the Company’s derivatives is determined using discounted cash flow analysis using observable market-based inputs, which are considered Level 2 inputs. Comprehensive Income Comprehensive income is divided into net income and other comprehensive income (loss). Other comprehensive income (loss) includes items previously recorded directly to equity, such as unrealized gains and losses on available for sale debt securities, unrealized gains and losses on derivatives and amortization related to post-retirement obligations. Comprehensive income is presented in a separate Consolidated Statement of Comprehensive Income. Segment Reporting The Company’s operations are solely in the financial services industry and include providing traditional banking and other financial services to its customers. The Company operates primarily in the geographical regions of northern and central New Jersey and eastern Pennsylvania. Management makes operating decisions and assesses performance based on an ongoing review of the Bank’s consolidated financial results. Therefore, the Company has a single operating segment for financial reporting purposes. Earnings Per Share Basic earnings per share is computed by dividing income available to common stockholders by the weighted average number of shares outstanding for the period. Diluted earnings per share reflects the potential dilution that could occur if securities or other contracts to issue common stock (such as stock options) were exercised or resulted in the issuance of common stock. These potentially dilutive shares would then be included in the weighted average number of shares outstanding for the period using the treasury stock method. Shares issued and shares reacquired during the period are weighted for the portion of the period that they were outstanding. Impact of Recent Accounting Pronouncements Accounting Pronouncements Adopted in 2019 In October 2018, the Financial Accounting Standards Board (“FASB”) issued ASU No. 2018-16, “Derivatives and Hedging (Topic 815) – Inclusion of the Secured Overnight Financing Rate (SOFR) Overnight Index Swap (OIS) Rate as a Benchmark Interest Rate for Hedge Accounting Purposes.” This ASU permits the use of the OIS rate based upon SOFR as a U.S. benchmark interest 74 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II rate for hedge accounting purposes under Topic 815 in addition to the UST, the LIBOR swap rate, the OIS rate based on the Fed Funds Effective Rate, and the SIFMA Municipal Swap Rate. The amendments in ASU 2018-16 are required to be adopted concurrently with ASU 2017-12, “Derivatives and Hedging: Targeted Improvements to Accounting for Hedging,” which was effective for public business entities for fiscal years beginning after December 15, 2018, with early adoption, including adoption in an interim period, permitted. ASU 2018-16 should be adopted on a prospective basis for qualifying new or redesignated hedging relationships entered into on or after the date of adoption. The Company adopted this guidance effective January 1, 2019. The adoption of this guidance had no impact on the Company’s consolidated financial statements. In August 2017, the FASB issued ASU 2017-12, “Derivatives and Hedging: Targeted Improvements to Accounting for Hedging.” The purpose of this updated guidance is to better align a company’s financial reporting for hedging activities with the economic objectives of those activities. ASU 2017-12 was effective for public business entities for fiscal years beginning after December 15, 2018. ASU 2017-12 requires a modified retrospective transition method in which the Company will recognize the cumulative effect of the change on the opening balance of each affected component of equity in the statement of financial position as of the date of adoption. The Company adopted this guidance effective January 1, 2019. The adoption of this guidance had no impact on the Company’s consolidated financial statements. In March 2017, the FASB issued ASU 2017-08, “Receivables - Nonrefundable Fees and Other Costs (Subtopic 310-20): Premium Amortization on Purchased Callable Debt Securities.” This ASU shortens the amortization period for premiums on callable debt securities by requiring that premiums be amortized to the first (or earliest) call date instead of as an adjustment to the yield over the contractual life. This change more closely aligns the accounting with the economics of a callable debt security and the amortization period with expectations that already are included in market pricing on callable debt securities. This ASU does not change the accounting for discounts on callable debt securities, which will continue to be amortized to the maturity date. This guidance only includes instruments that are held at a premium and have explicit call features. It does not include instruments that contain prepayment features, such as mortgage backed securities; nor does it include call options that are contingent upon future events or in which the timing or amount to be paid is not fixed. This ASU was effective for fiscal years beginning after December 15, 2018, including interim periods within the reporting period, with early adoption permitted. The Company adopted this guidance effective January 1, 2019. The adoption of this guidance had no impact on the Company’s consolidated financial statements. In February 2016, the FASB issued ASU 2016-02, “Leases (Topic 842).” This ASU requires all lessees to recognize a lease liability and a right-of-use asset, measured at the present value of the future minimum lease payments, at the lease commencement date. Lessor accounting remains largely unchanged under the new guidance. The guidance is effective for fiscal years beginning after December 15, 2018, including interim reporting periods within that reporting period, with early adoption permitted. A modified retrospective approach must be applied for leases existing at, or entered into after, the beginning of the earliest comparative period presented in the financial statements. In July 2018, the FASB issued ASU No. 2018-11, “Leases - Targeted Improvements” to provide entities with relief from the costs of implementing certain aspects of ASU No. 2016-02. Specifically, under the amendments in ASU 2018-11: (1) entities may elect not to recast the comparative periods presented when transitioning to the new leasing standard, and (2) lessors may elect not to separate lease and non-lease components when certain conditions are met. The amendments have the same effective date as ASU 2016-02. In the first quarter of 2018, the Company formed a working group to guide the implementation efforts, including the identification and review of all lease agreements within the scope of the guidance. The working group has identified the inventory of leases and actively accumulated the requisite lease data necessary to apply the guidance. Also, the working group purchased and implemented a software platform to properly record and track all leases, monitor right-of-use assets and lease liabilities and support all accounting and disclosure requirements of the guidance. The Company adopted both ASU No. 2016-02 and ASU No. 2018-11 effective January 1, 2019 and elected to apply the guidance as of the beginning of the period of adoption (January 1, 2019) and not restate comparative periods. The Company also elected certain optional practical expedients, which allow the Company to forego a reassessment of (1) whether any expired or existing contracts are or contain leases, (2) the lease classification for any expired or existing leases, and (3) the initial direct costs for any existing leases. The adoption of the new standard resulted in the Company recording a right-of-use and an additional lease liability on its consolidated statement of financial condition of $44.9 million and $46.1 million, respectively, based on the present value of the expected remaining lease payments at January 1, 2019. It also resulted in additional footnote disclosures (see Note 22 - “Leases”). 75 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data NOTE 2 Stockholders’ Equity and Acquisitions On January 15, 2003, the Bank completed its plan of conversion, and the Bank became a wholly owned subsidiary of the Company. The Company sold 59.6 million shares of common stock (par value $0.01 per share) at $10.00 per share. The Company received net proceeds in the amount of $567.2 million. In connection with the Bank’s commitment to its community, the plan of conversion provided for the establishment of a charitable foundation. Provident donated $4.8 million in cash and 1.92 million of authorized but unissued shares of common stock to the foundation, which amounted to $24.0 million in aggregate. The Company recognized an expense, net of income tax benefit, equal to the cash and fair value of the stock during 2003. Conversion costs were deferred and deducted from the proceeds of the shares sold in the offering. Upon completion of the plan of conversion, a “liquidation account” was established in an amount equal to the total equity of the Bank as of the latest practicable date prior to the conversion. The liquidation account was established to provide a limited priority claim to the assets of the Bank to “eligible account holders” and “supplemental eligible account holders” as defined in the Plan, who continue to maintain deposits in the Bank after the conversion. In the unlikely event of a complete liquidation of the Bank, and only in such event, each eligible account holder and supplemental eligible account holder would receive a liquidation distribution, prior to any payment to the holder of the Bank’s common stock. This distribution would be based upon each eligible account holder’s and supplemental eligible account holder’s proportionate share of the then total remaining qualifying deposits. At December 31, 2019, the liquidation account, which is an off-balance sheet memorandum account, amounted to $9.6 million. Acquisitions On April 1, 2019, Beacon completed its acquisition of certain assets of T&L, a New York City-based independent registered investment adviser. Beacon is a wholly owned subsidiary of Provident Bank which, in turn, is wholly owned by the Company. This acquisition expanded the Company’s wealth management business by $822.4 million of assets under management at the time of acquisition. The acquisition was accounted for under the acquisition method of accounting. The Company recorded goodwill of $8.2 million, a customer relationship intangible of $12.6 million and $800,000 of other identifiable intangibles related to the acquisition. In addition, the Company recorded a contingent consideration liability at its fair value of $6.6 million The contingent consideration arrangement requires the Company to pay additional cash consideration to T&L’s former stakeholders over a three year period after the closing date of the acquisition if certain financial and business retention targets are met. The acquisition agreement limits the total additional payment to a maximum of $11.0 million, to be determined based on actual future results. Total cost of the acquisition was $21.6 million, which included cash consideration of $15.0 million and contingent consideration with a fair value of $6.6 million. Tangible assets acquired in the transaction were nominal. No liabilities were assumed in the acquisition. The goodwill recorded in the transaction is deductible for tax purposes. Based upon recent favorable performance and improved projections for the remaining measurement period, an increase to the fair value of the contingent liability was warranted. At December 31, 2019, the contingent liability was $9.4 million, with maximum potential future payments totaling $11.0 million. The calculation of goodwill is subject to change for up to one year after the closing date of the transaction as additional information relative to closing date estimates and uncertainties becomes available. As the Company finalizes its analysis of these assets, there may be adjustments to the recorded carrying values. NOTE 3 Restrictions on Cash and Due from Banks Included in cash on hand and due from banks at December 31, 2019 and 2018 was $36.0 million and $35.0 million, respectively, representing reserves required by banking regulations. NOTE 4 Held to Maturity Debt Securities Held to maturity debt securities at December 31, 2019 and 2018 are summarized as follows (in thousands): Agency obligations Mortgage-backed securities State and municipal obligations Corporate obligations 76 $ Amortized cost 6,599 118 437,074 9,838 $ 453,629 2019 Gross unrealized gains Gross unrealized losses 11 4 14,394 58 14,467 (9) — (115) (6) (130) Fair value 6,601 122 451,353 9,890 467,966 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportAgency obligations Mortgage-backed securities State and municipal obligations Corporate obligations $ Amortized cost 4,989 187 463,801 10,448 $ 479,425 Item 8 Financial Statements and Supplementary Data PART II 2018 Gross unrealized gains Gross unrealized losses Fair value 4,896 190 464,363 10,291 (94) — (3,767) (158) (4,019) 479,740 1 3 4,329 1 4,334 The Company generally purchases securities for long-term investment purposes, and differences between carrying and fair values may fluctuate during the investment period. Held to maturity debt securities having a carrying value of $428.0 million and $453.1 million at December 31, 2019 and 2018, respectively, were pledged to secure municipal deposits. The amortized cost and fair value of held to maturity debt securities at December 31, 2019 by contractual maturity are shown below (in thousands). Expected maturities may differ from contractual maturities due to prepayment or early call privileges of the issuer. Due in one year or less Due after one year through five years Due after five years through ten years Due after ten years $ 2019 Amortized cost 9,589 105,715 249,399 88,808 Fair value 9,605 107,873 257,856 92,510 $ 453,511 467,844 Mortgage-backed securities totaling $118,000 at amortized cost and $122,000 at fair value are excluded from the table above as their expected lives are anticipated to be shorter than the contractual maturity date due to principal prepayments. debt securities portfolio, with total proceeds from the calls totaling $32.0 million. There were no sales of securities from the held to maturity debt securities portfolio for the year ended December 31, 2018. During 2019, the Company recognized gains of $72,000 and no losses related to calls on securities in the held to maturity debt securities portfolio, with total proceeds from the calls totaling $33.9 million. There were no sales of securities from the held to maturity debt securities portfolio for the year ended December 31, 2019. For 2018, the Company recognized gains of $10,000 and losses of $1,000 related to calls on securities in the held to maturity For the 2017 period, the Company recognized gains of $60,000 and $3,000 losses related to calls on certain securities in the held to maturity debt securities portfolio, with total proceeds from the calls totaling $32.9 million. There were no sales of securities from the held to maturity debt securities portfolio for the year ended December 31, 2017. The following tables represent the Company’s disclosure on held to maturity debt securities with temporary impairment (in thousands): Agency obligations State and municipal obligations Corporate obligations December 31, 2019 Unrealized Losses Less than 12 months 12 months or longer Total $ Fair value 3,601 7,675 3,254 $ 14,530 Gross unrealized losses (9) (42) (6) (57) Gross unrealized losses — (73) — (73) Gross unrealized losses (9) (115) (6) (130) Fair value 3,601 9,768 3,254 16,623 Fair value — 2,093 — 2,093 77 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data Agency obligations State and municipal obligations Corporate obligations December 31, 2018 Unrealized Losses Less than 12 months 12 months or longer Total $ Fair value — 96,412 — Gross unrealized losses — (918) — Gross unrealized losses Fair value (94) 4,525 (2,849) 178,075 (158) 9,004 Gross unrealized losses (94) (3,767) (158) Fair value 4,525 81,663 9,004 $ 96,412 (918) 95,192 (3,101) 191,604 (4,019) The Company estimates the loss projections for each non- agency mortgage-backed security by stressing the individual loans collateralizing the security and applying a range of expected default rates, loss severities, and prepayment speeds in conjunction with the underlying credit enhancement for each security. Based on specific assumptions about collateral and vintage, a range of possible cash flows was identified to determine whether other-than-temporary impairment existed during the year ended December 31, 2019. Based on its detailed review of the held to maturity debt securities portfolio, the Company believes that as of December 31, 2019, securities with unrealized loss positions shown above do not represent impairments that are other-than-temporary. The Company does not have the intent to sell securities in a temporary loss position at December 31, 2019, nor is it more likely than not that the Company will be required to sell the securities before the anticipated recovery. The number of securities in an unrealized loss position as of December 31, 2019 totaled 35, compared with 334 at December 31, 2018. The decrease in the number of securities in an unrealized loss position at December 31, 2019 was due to lower current market interest rates compared to rates at December 31, 2018. All temporarily impaired investment securities were investment grade at December 31, 2019. NOTE 5 Available for Sale Debt Securities Available for sale debt securities at December 31, 2019 and 2018 are summarized as follows (in thousands): Mortgage-backed securities State and municipal obligations Corporate obligations Mortgage-backed securities State and municipal obligations Corporate obligations 2019 Amortized cost Gross unrealized gains Gross unrealized losses Fair value $ 936,196 12,367 (1,133) 947,430 3,907 25,032 172 393 — (15) 4,079 25,410 $ 965,135 12,932 (1,148) 976,919 Amortized cost $ 1,048,415 2,828 25,039 2018 Gross unrealized gains Gross unrealized losses Fair value 2,704 84 268 (16,150) 1,034,969 — (109) 2,912 25,198 $ 1,076,282 3,056 (16,259) 1,063,079 Available for sale debt securities having a carrying value of $536.4 million and $524.2 million at December 31, 2019 and 2018, respectively, are pledged to secure securities sold under repurchase agreements and municipal deposits. The amortized cost and fair value of available for sale debt securities at December 31, 2019, by contractual maturity, are shown below (in thousands). Expected maturities may differ from contractual maturities due to prepayment or early call privileges of the issuer. 78 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Due after one year through five years Due after five years through ten years Item 8 Financial Statements and Supplementary Data PART II 2019 Amortized cost 3,003 25,936 28,939 $ $ Fair value 3,074 26,415 29,489 Mortgage-backed securities totaling $936.2 million at amortized cost and $947.4 million at fair value are excluded from the table above as their expected lives are anticipated to be shorter than the contractual maturity date due to principal prepayments. For 2019, there were no sales or calls of securities from the available for sale debt securities. During 2018, the Company sold 15,046 VISA Class B common shares at a gross gain of approximately $2.2 million. For 2017, there were no sales or calls of securities from the available for sale debt securities portfolio. For the years ended December 31, 2019, 2018 and 2017, the Company did not incur an other-than-temporary impairment charge on available for sale debt securities. The following tables represent the Company’s disclosure on available for sale debt securities with temporary impairment (in thousands): Mortgage-backed securities Corporate obligations December 31, 2019 Unrealized Losses Less than 12 months 12 months or longer Total Fair value $ 136,270 2,013 Gross unrealized losses (629) (15) Gross unrealized losses Gross unrealized losses Fair value (504) — 183,089 (1,133) 2,013 (15) Fair value 46,819 — $ 138,283 (644) 46,819 (504) 185,102 (1,148) December 31, 2018 Unrealized Losses Less than 12 months 12 months or longer Total Gross unrealized losses Fair value Gross unrealized losses Gross unrealized losses Fair value Fair value Mortgage-backed securities $ 218,175 (2,173) 545,880 (13,977) 764,055 (16,150) Corporate obligations 7,897 (109) — — 7,897 (109) $ 226,072 (2,282) 545,880 (13,977) 771,952 (16,259) The Company estimates the loss projections for each non- agency mortgage-backed security by stressing the individual loans collateralizing the security and applying a range of expected default rates, loss severities, and prepayment speeds in conjunction with the underlying credit enhancement for each security. Based on specific assumptions about collateral and vintage, a range of possible cash flows was identified to determine whether other-than-temporary impairment existed during the year ended December 31, 2019. Based on its detailed review of the available for sale debt securities portfolio, the Company believes that as of December 31, 2019, securities with unrealized loss positions shown above did not represent impairments that are other-than-temporary. The Company does not have the intent to sell securities in a temporary loss position at December 31, 2019, nor is it more likely than not that the Company will be required to sell the securities before the anticipated recovery. The number of securities in an unrealized loss position as of December 31, 2019 totaled 50, compared with 175 at December 31, 2018. The decrease in the number of securities in an unrealized loss position at December 31, 2019 was due to lower current market interest rates compared to rates at December 31, 2018. All temporarily impaired securities were investment grade at December 31, 2019. There was one private- label mortgage-backed security in an unrealized loss position at December 31, 2019, with an amortized cost of $17,000 and unrealized loss of $1,000. This private-label mortgage-backed security was investment grade at December 31, 2019. 79 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data NOTE 6 Loans Receivable and Allowance for Loan Losses Loans receivable at December 31, 2019 and 2018 are summarized as follows (in thousands): Mortgage loans: Residential Commercial Multi-family Construction Total mortgage loans Commercial loans Consumer loans Total gross loans Purchased credit-impaired ("PCI") loans Premiums on purchased loans Unearned discounts Net deferred fees TOTAL LOANS 2019 2018 $ $ 1,077,689 2,578,393 1,225,551 429,812 5,311,445 1,634,759 391,360 7,337,564 746 2,474 (26) (7,873) 7,332,885 1,099,464 2,299,313 1,339,677 388,999 5,127,453 1,695,021 431,428 7,253,902 899 3,243 (33) (7,423) 7,250,588 Premiums and discounts on purchased loans are amortized over the lives of the loans as an adjustment to yield. Required reductions due to loan prepayments are charged against interest income. For the years ended December 31, 2019, 2018 and 2017, $845,000, $894,000 and $1.0 million decreased interest income, respectively, as a result of prepayments and normal amortization. The following tables summarize the aging of loans receivable by portfolio segment and class of loans, excluding PCI loans (in thousands): 30-59 Days 60-89 Days Non-accrual and accruing Total Past Due Current At December 31, 2019 90 days or more past due Total Loans Receivable Mortgage loans: Residential Commercial Multi-family Construction Total mortgage loans Commercial loans Consumer loans $ 5,905 2,579 — — — 5,905 2,383 1,276 — — — 2,579 95 337 8,543 5,270 — — 13,813 25,160 1,221 TOTAL GROSS LOANS $ 9,564 3,011 40,194 — — — — — — — — 17,027 1,060,662 1,077,689 5,270 2,573,123 2,578,393 — — 1,225,551 1,225,551 429,812 429,812 22,297 5,289,148 5,311,445 27,638 1,607,121 1,634,759 2,834 388,526 391,360 52,769 7,284,795 7,337,564 80 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II 30-59 Days 60-89 Days Non-accrual and accruing Total Past Due Current At December 31, 2018 90 days or more past due Total Loans Receivable Mortgage loans: Residential Commercial Multi-family Construction Total mortgage loans Commercial loans Consumer loans $ 4,188 5,557 — — — 4,188 425 1,238 — — — 5,557 13,565 610 5,853 3,180 — — 9,033 15,391 1,266 TOTAL GROSS LOANS $ 5,851 19,732 25,690 — — — — — — — — 15,598 1,083,866 1,099,464 3,180 2,296,133 2,299,313 — — 1,339,677 1,339,677 388,999 388,999 18,778 5,108,675 5,127,453 29,381 1,665,640 1,695,021 3,114 428,314 431,428 51,273 7,202,629 7,253,902 Included in loans receivable are loans for which the accrual of interest income has been discontinued due to deterioration in the financial condition of the borrowers. The principal amount of these nonaccrual loans was $40.2 million and $25.7 million at December 31, 2019 and 2018, respectively. There were no loans ninety days or greater past due and still accruing interest at December 31, 2019 and 2018. If the non-accrual loans had performed in accordance with their original terms, interest income would have increased by $1.7 million, $1.4 million and $1.9 million, for the years ended December 31, 2019, 2018 and 2017, respectively. The amount of cash basis interest income that was recognized on impaired loans during the years ended December 31, 2019, 2018 and 2017 was $2.1 million, $2.0 million and $1.8 million respectively. The Company defines an impaired loan as a non-homogeneous loan greater than $1.0 million for which it is probable, based on current information, that the Bank will not collect all amounts due under the contractual terms of the loan agreement. Impaired loans also include all loans modified as troubled debt restructurings (“TDRs”). A loan is deemed to be a TDR when a loan modification resulting in a concession is made by the Bank in an effort to mitigate potential loss arising from a borrower’s financial difficulty. Smaller balance homogeneous loans including residential mortgages and other consumer loans are evaluated collectively for impairment and are excluded from the definition of impaired loans, unless modified as TDRs. The Company separately calculates the reserve for loan loss on impaired loans. The Company may recognize impairment of a loan based upon: (1) the present value of expected cash flows discounted at the effective interest rate; or (2) if a loan is collateral dependent, the fair value of collateral; or (3) the market price of the loan. Additionally, if impaired loans have risk characteristics in common, those loans may be aggregated and historical statistics may be used as a means of measuring those impaired loans. The Company uses third-party appraisals to determine the fair value of the underlying collateral in its analysis of collateral dependent impaired loans. A third-party appraisal is generally ordered as soon as a loan is designated as a collateral dependent impaired loan and updated annually, or more frequently if required. A specific allocation of the allowance for loan losses is established for each impaired loan with a carrying balance greater than the collateral’s fair value, less estimated costs to sell. Charge-offs are generally taken for the amount of the specific allocation when operations associated with the respective property cease and it is determined that collection of amounts due will be derived primarily from the disposition of the collateral. At each fiscal quarter end, if a loan is designated as a collateral dependent impaired loan and the third-party appraisal has not yet been received, an evaluation of all available collateral is made using the best information available at the time, including rent rolls, borrower financial statements and tax returns, prior appraisals, management’s knowledge of the market and collateral, and internally prepared collateral valuations based upon market assumptions regarding vacancy and capitalization rates, each as and where applicable. Once the appraisal is received and reviewed, the specific reserves are adjusted to reflect the appraised value. The Company believes there have been no significant time lapses as a result of this process. At December 31, 2019, there were 158 impaired loans totaling $70.6 million, of which 147 loans totaling $48.3 million were TDRs. Included in this total were 133 TDRs related to 128 borrowers totaling $42.7 million that were performing in accordance with their restructured terms and which continued to accrue interest at December 31, 2019. At December 31, 2018, there were 152 impaired loans totaling $50.7 million, of which 148 loans totaling $46.8 million were TDRs. Included in this total were 129 TDRs related to 124 borrowers totaling $35.6 million that were performing in accordance with their restructured terms and which continued to accrue interest at December 31, 2018. 81 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data Loans receivable summarized by portfolio segment and impairment method, excluding PCI loans are as follows (in thousands): Individually evaluated for impairment Collectively evaluated for impairment TOTAL GROSS LOANS Individually evaluated for impairment Collectively evaluated for impairment TOTAL GROSS LOANS At December 31, 2019 Mortgage loans Commercial loans Consumer loans Total Portfolio Segments $ 39,910 28,357 2,374 70,641 5,271,535 1,606,402 388,986 7,266,923 $ 5,311,445 1,634,759 391,360 7,337,564 At December 31, 2018 Mortgage loans Commercial loans Consumer loans Total Portfolio Segments $ 24,680 23,747 2,257 50,684 5,102,773 1,671,274 429,171 7,203,218 $ 5,127,453 1,695,021 431,428 7,253,902 The allowance for loan losses is summarized by portfolio segment and impairment classification, excluding PCI loans as follows (in thousands): Individually evaluated for impairment Collectively evaluated for impairment TOTAL ALLOWANCE FOR LOAN LOSSES Individually evaluated for impairment Collectively evaluated for impairment TOTAL ALLOWANCE FOR LOAN LOSSES At December 31, 2019 Mortgage loans Commercial loans Consumer loans 1,580 23,931 3,462 24,801 25,511 28,263 25 1,726 1,751 At December 31, 2018 Mortgage loans Commercial loans Consumer loans 1,026 26,652 27,678 92 25,601 25,693 47 2,144 2,191 $ $ $ $ Total Portfolio Segments 5,067 50,458 55,525 Total Portfolio Segments 1,165 54,397 55,562 Loan modifications to borrowers experiencing financial difficulties that are considered TDRs primarily involve lowering the monthly payments on such loans through either a reduction in interest rate below a market rate, an extension of the term of the loan without a corresponding adjustment to the risk premium reflected in the interest rate, or a combination of these two methods. These modifications generally do not result in the forgiveness of principal or accrued interest. In addition, the Company attempts to obtain additional collateral or guarantor support when modifying such loans. If the borrower has demonstrated performance under the previous terms and our underwriting process shows the borrower has the capacity to continue to perform under the restructured terms, the loan will continue to accrue interest. Non-accruing restructured loans may be returned to accrual status when there has been a sustained period of repayment performance (generally six consecutive months of payments) and both principal and interest are deemed collectible. 82 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report The following tables present the number of loans modified as TDRs during the years ended December 31, 2019 and 2018 and their balances immediately prior to the modification date and post-modification as of December 31, 2019 and 2018. Item 8 Financial Statements and Supplementary Data PART II ($ in thousands) Troubled Debt Restructurings Mortgage loans: Residential Commercial Total mortgage loans Commercial loans Consumer loans TOTAL RESTRUCTURED LOANS ($ in thousands) Troubled Debt Restructurings Mortgage loans: Residential Total mortgage loans Commercial loans Consumer loans TOTAL RESTRUCTURED LOANS Year Ended December 31, 2019 Pre-Modification Outstanding Recorded Investment Number of Loans Post- Modification Outstanding Recorded Investment $ 3 1 4 6 4 14 $ 1,617 14,010 15,627 1,996 421 18,044 1,584 14,010 15,594 1,888 402 17,884 Year Ended December 31, 2018 Pre-Modification Outstanding Recorded Investment Number of Loans Post- Modification Outstanding Recorded Investment $ 6 6 8 1 15 $ 981 981 9,192 336 10,509 945 945 7,888 332 9,165 All TDRs are impaired loans, which are individually evaluated for impairment, as previously discussed. Estimated collateral values of collateral dependent impaired loans modified during the years ended December 31, 2019 and 2018 exceeded the carrying amounts of such loans. During the year ended December 31, 2019, there were $11.6 million of charge-offs recorded on collateral dependent impaired loans. There were $8.3 million of charge-offs recorded on collateral dependent impaired loans for the year ended December 31, 2018. The allowance for loan losses associated with the TDRs presented in the preceding tables totaled $177,130 and $119,000 at December 31, 2019 and 2018, respectively, and were included in the allowance for loan losses for loans individually evaluated for impairment. The TDRs presented in the preceding tables had a weighted average modified interest rate of approximately 3.83% and 5.41%, compared to a yield of 3.82% and 5.46% prior to modification for the years ended December 31, 2019 and 2018, respectively. The following table presents loans modified as TDRs within the previous 12 months from December 31, 2019 and 2018, and for which there was a payment default (90 days or more past due) at the quarter ended December 31, 2019 and 2018. ($ in thousands) Troubled Debt Restructurings Subsequently Defaulted Mortgage loans: Residential Total mortgage loans Commercial Loans TOTAL RESTRUCTURED LOANS December 31, 2019 December 31, 2018 Number of Loans Outstanding Recorded Investment Number of Loans Outstanding Recorded Investment 1 1 — 1 $ $ 578 578 — 578 $ — — 3 3 $ — — 1,344 1,344 83 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data There was one loan to one borrower which had a payment default (90 days or more past due) for loans modified as TDRs within the 12 month period ending December 31, 2019. There were three payment defaults (90 days or more past due) for loans modified as TDRs within the 12 month period ending December 31, 2018. TDRs that subsequently default are considered collateral dependent impaired loans and are evaluated for impairment based on the estimated fair value of the underlying collateral less expected selling costs. PCI loans are loans acquired at a discount primarily due to deteriorated credit quality. These loans are accounted for at fair value, based upon the present value of expected future cash flows, with no related allowance for loan losses. At December 31, 2019, PCI loans totaled $746,000, compared to $899,000 at December 31, 2018. The $153,000 decrease from December 31, 2018 was largely due to the full repayment and greater than projected cash flows on certain PCI loans. The activity in the allowance for loan losses for the years ended December 31, 2019, 2018 and 2017 is as follows (in thousands): Balance at beginning of period Provision charged to operations Recoveries of loans previously charged off Loans charged off BALANCE AT END OF PERIOD Years Ended December 31, 2019 55,562 13,100 1,895 (15,032) 55,525 $ $ 2018 60,195 23,700 1,685 (30,018) 55,562 2017 61,883 5,600 1,653 (8,941) 60,195 The activity in the allowance for loan losses by portfolio segment for the years ended December 31, 2019 and 2018 are as follows (in thousands): For the Year Ended December 31, 2019 Mortgage loans Commercial loans Consumer loans $ 27,678 (2,323) 422 (266) $ 25,511 25,693 15,928 665 (14,023) 28,263 2,191 (505) 808 (743) 1,751 Total Portfolio Segments 55,562 13,100 1,895 (15,032) 55,525 For the Year Ended December 31, 2018 Mortgage loans Commercial loans Consumer loans $ 28,052 (586) 489 (277) $ 27,678 29,814 24,437 428 (28,986) 25,693 2,329 (151) 768 (755) 2,191 Total Portfolio Segments 60,195 23,700 1,685 (30,018) 55,562 Balance at beginning of period Provision charged to operations Recoveries of loans previously charged off Loans charged off BALANCE AT END OF PERIOD Balance at beginning of period Provision charged to operations Recoveries of loans previously charged off Loans charged off BALANCE AT END OF PERIOD 84 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II Impaired loans receivable by class, excluding PCI loans are summarized as follows (in thousands): At December 31, 2019 At December 31, 2018 Unpaid Principal Balance Recorded Investment Related Allowance Average Recorded Investment Interest Income Recognized Unpaid Principal Balance Recorded Investment Related Allowance Average Recorded Investment Interest Income Recognized Loans with no related allowance Mortgage loans: Residential $ 13,478 10,739 Commercial Multi-family Construction — — — — — — Total Commercial loans Consumer loans 13,478 10,739 3,927 2,086 3,696 1,517 TOTAL LOANS $ 19,491 15,952 — — — — — — — — 10,910 533 $ 15,013 12,005 — — — 10,910 4,015 1,491 — — — 1,550 1,546 — — — — 533 16,563 13,551 17 86 21,746 16,254 1,871 1,313 — — — — — — — 12,141 1,546 — — 13,687 17,083 1,386 594 — — — 594 328 90 16,416 636 $ 40,180 31,118 — 32,156 1,012 Loans with an allowance recorded Mortgage loans: Residential $ 10,860 10,326 Commercial Multi-family Construction 18,845 18,845 — — — — 829 751 — — 10,454 18,862 — — Total 29,705 29,171 1,580 29,316 Commercial loans 27,762 24,661 3,462 27,527 Consumer loans 868 857 25 878 428 $ 10,573 10,090 954 10,186 569 — — 997 444 46 1,039 1,039 — — — — 72 — — 1,052 — — 11,612 11,129 1,026 11,238 7,493 7,493 954 944 92 47 9,512 962 TOTAL LOANS $ 58,335 54,689 5,067 57,721 1487 $ 20,059 19,566 1,165 21,712 425 53 — — 478 435 40 953 Total Mortgage loans: Residential $ 24,338 21,065 Commercial 18,845 18,845 Multi-family Construction — — — — 829 751 — — 21,364 18,862 — — 961 $ 25,586 22,095 954 22,327 1,019 569 2,589 2,585 — — — — — — 72 — — 2,598 — — 53 — — Total 43,183 39,910 1,580 40,226 1,530 28,175 24,680 1,026 24,925 1,072 Commercial loans 31,689 28,357 3,462 31,542 Consumer loans 2,954 2,374 25 2,369 461 132 29,239 23,747 2,825 2,257 92 47 26,595 2,348 763 130 TOTAL LOANS $ 77,826 70,641 5,067 74,137 2,123 $ 60,239 50,684 1,165 53,868 1,965 At December 31, 2019, impaired loans consisted of 158 residential, commercial and commercial mortgage loans totaling $70.6 million, of which 25 loans totaling $27.9 million were included in nonaccrual loans. At December 31, 2018, impaired loans consisted of 152 residential, commercial and commercial mortgage loans totaling $50.7 million, of which 23 loans totaling $15.1 million were included in nonaccrual loans. Specific allocations of the allowance for loan losses attributable to impaired loans totaled $5.1 million and $1.2 million at December 31, 2019 and 2018, respectively. At December 31, 2019 and 2018, impaired loans for which there was no related allowance for loan losses totaled $16.0 million and $31.1 million, respectively. The average balances of impaired loans during the years ended December 31, 2019 and 2018 were $74.1 million and $53.9 million, respectively. In the normal course of conducting its business, the Bank extends credit to meet the financing needs of its customers through commitments. Commitments and contingent liabilities, such as commitments to extend credit (including loan commitments of $1.26 billion, at both December 31, 2019 and 2018, respectively, 85 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data and undisbursed home equity and personal credit lines of $212.4 million and $233.9 million, at December 31, 2019 and 2018, respectively, are not reflected in the accompanying consolidated financial statements. These instruments involve elements of credit and interest rate risk in excess of the amount recognized in the consolidated financial statements. The Bank uses the same credit policies and collateral requirements in making commitments and conditional obligations as it does for on- balance sheet loans. Commitments generally have fixed expiration dates or other termination clauses and may require payment of a fee. Since the commitments may expire without being drawn upon, the total commitment amounts do not necessarily represent future cash requirements. The Bank evaluates each customer’s creditworthiness on a case- by-case basis. The amount of collateral obtained, if deemed necessary by the Bank upon extension of credit, is based on management’s credit evaluation of the borrower. The Bank grants residential real estate loans on single- and multi-family dwellings to borrowers primarily in New Jersey. Its borrowers’ abilities to repay their obligations are dependent upon various factors, including the borrowers’ income and net worth, cash flows generated by the underlying collateral, value of the underlying collateral, and priority of the Bank’s lien on the property. Such factors are dependent upon various economic conditions and individual circumstances beyond the Bank’s control; the Bank is therefore subject to risk of loss. The Bank believes that its lending policies and procedures adequately minimize the potential exposure to such risks and that adequate provisions for loan losses are provided for all known and inherent risks. Collateral and/or guarantees are required for virtually all loans. Management utilizes an internal nine-point risk rating system to summarize its loan portfolio into categories with similar risk characteristics. Loans deemed to be “acceptable quality” are rated 1 through 4, with a rating of 1 established for loans with minimal risk. Loans that are deemed to be of “questionable quality” are rated 5 (watch) or 6 (special mention). Loans with adverse classifications (substandard, doubtful or loss) are rated 7, 8 or 9, respectively. Commercial mortgage, commercial, multi- family and construction loans are rated individually, and each lending officer is responsible for risk rating loans in their portfolio. These risk ratings are then reviewed by the department manager and/or the Chief Lending Officer and by the Credit Department. The risk ratings are also confirmed through periodic loan review examinations which are currently performed by an independent third-party. Reports by the independent third-party are presented directly to the Audit Committee of the Board of Directors. Loans receivable by credit quality risk rating indicator, excluding PCI loans are as follows (in thousands): At December 31, 2019 Residential Commercial mortgages Multi- family Construction Total mortgages Commercial loans Consumer loans Total loans 2,402 10,204 46,758 13,458 — — — — 12,606 60,216 — — — — — — 6,181 — — 49,160 29,843 — — 79,248 57,015 836 — 286 128,694 1,668 88,526 — — 836 — 6,181 79,003 137,099 1,954 218,056 1,065,083 2,518,177 1,225,551 423,631 5,232,442 1,497,660 389,406 7,119,508 $ 1,077,689 2,578,393 1,225,551 429,812 5,311,445 1,634,759 391,360 7,337,564 Special mention $ Substandard Doubtful Loss Total classified and criticized Acceptable/watch TOTAL OUTSTANDING LOANS At December 31, 2018 Residential Commercial mortgages Multi- family Construction Total mortgages Commercial loans Consumer loans Total loans 5,071 7,878 — — 14,496 13,292 — — 228 — — — — 19,795 6,181 27,351 — — — — 67,396 45,180 923 — 610 1,711 — — 87,801 74,242 923 — 12,949 27,788 228 6,181 47,146 113,499 2,321 162,966 1,086,515 2,271,525 1,339,449 382,818 5,080,307 1,581,522 429,107 7,090,936 $ 1,099,464 2,299,313 1,339,677 388,999 5,127,453 1,695,021 431,428 7,253,902 Special mention $ Substandard Doubtful Loss Total classified and criticized Acceptable/watch TOTAL OUTSTANDING LOANS 86 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II NOTE 7 Banking Premises and Equipment A summary of banking premises and equipment at December 31, 2019 and 2018 is as follows (in thousands): Land Banking premises Furniture, fixtures and equipment Leasehold improvements Construction in progress Less accumulated depreciation and amortization TOTAL BANKING PREMISES AND EQUIPMENT 2019 12,440 59,708 45,660 35,749 3,270 156,827 101,617 55,210 $ $ 2018 12,440 58,351 44,602 35,106 1,563 152,062 93,938 58,124 Depreciation expense for the years ended December 31, 2019, 2018 and 2017 amounted to $7.7 million, $8.0 million and $9.0 million, respectively. NOTE 8 Intangible Assets Intangible assets at December 31, 2019 and 2018 are summarized as follows (in thousands): Goodwill Core deposit premiums Customer relationship and other intangibles Mortgage servicing rights TOTAL INTANGIBLE ASSETS 2019 $ 420,562 1,753 14,142 562 2018 411,600 2,539 3,410 629 $ 437,019 418,178 Amortization expense of intangible assets for the years ended December 31, 2019, 2018 and 2017 is as follows (in thousands): Core deposit premiums Customer relationship and other intangibles Mortgage servicing rights TOTAL AMORTIZATION EXPENSE OF INTANGIBLE ASSETS 2019 786 1,869 85 2,740 $ $ 2018 931 1,073 123 2,127 2017 1,076 1,474 120 2,670 Scheduled amortization of core deposit premiums and customer relationship and other intangibles for each of the next five years is as follows (in thousands): Year ended December 31, 2020 2021 2022 2023 2024 Scheduled Amortization $ 2,675 2,380 2,085 1,793 1,517 87 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report PART II Item 8. Financial Statements and Supplementary Data PART II Item 8 Financial Statements and Supplementary Data NOTE 9 Deposits Deposits at December 31, 2019 and 2018 are summarized as follows (in thousands): Weighted average interest rate 2019 Weighted average interest rate 2018 Savings deposits Money market accounts NOW accounts Non-interest bearing deposits Certificates of deposit TOTAL DEPOSITS $ 983,714 0.14 % $ 1,051,922 1,738,202 2,092,413 1,554,253 734,027 0.79 0.79 — 1.72 1,496,310 2,049,645 1,481,753 750,492 $ 7,102,609 $ 6,830,122 Scheduled maturities of certificates of deposit accounts at December 31, 2019 and 2018 are as follows (in thousands): Within one year One to three years Three to five years Five years and thereafter 2019 $ 606,870 81,987 44,243 927 0.16 % 0.63 0.73 — 1.58 2018 584,478 119,655 45,518 841 Interest expense on deposits for the years ended December 31, 2019, 2018 and 2017 is summarized as follows (in thousands): $ 734,027 750,492 Savings deposits NOW and money market accounts Certificates of deposits Years ended December 31, $ 2019 1,681 29,542 14,271 2018 1,923 20,450 8,320 2017 2,092 12,205 5,144 $ 45,494 30,693 19,441 NOTE 10 Borrowed Funds Borrowed funds at December 31, 2019 and 2018 are summarized as follows (in thousands): Securities sold under repurchase agreements FHLB line of credit FHLB advances TOTAL BORROWED FUNDS 2019 $ 60,737 298,000 766,409 2018 121,322 283,000 1,037,960 $ 1,125,146 1,442,282 At December 31, 2019, FHLB advances were at fixed rates and mature between January 2020 and May 2022, and at December 31, 2018, FHLB advances were at fixed rates and mature between January 2019 and April 2022. These advances are secured by loans receivable under a blanket collateral agreement. 88 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportScheduled maturities of FHLB advances at December 31, 2019 are as follows (in thousands): Item 8 Financial Statements and Supplementary Data PART II Due in one year or less Due after one year through two years Due after two years through three years Due after three years through four years Thereafter TOTAL FHLB ADVANCES 2019 $ 489,169 146,240 131,000 — — $ 766,409 Scheduled maturities of securities sold under repurchase agreements at December 31, 2019 are as follows (in thousands): Due in one year or less Thereafter TOTAL SECURITIES SOLD UNDER REPURCHASE AGREEMENTS 2019 60,737 — 60,737 $ $ The following tables set forth certain information as to borrowed funds for the years ended December 31, 2019 and 2018 (in thousands): 2019: Securities sold under repurchase agreements FHLB line of credit FHLB advances 2018: Securities sold under repurchase agreements FHLB line of credit FHLB advances Maximum balance Average balance Weighted average interest rate $ 96,914 451,000 1,190,006 $ 153,715 487,000 71,234 325,481 939,916 139,729 259,189 1,256,525 1,136,988 0.49 % 2.40 2.11 1.04 % 2.09 1.90 Securities sold under repurchase agreements include arrangements with deposit customers of the Bank to sweep funds into short-term borrowings. The Bank uses available for sale debt securities to pledge as collateral for the repurchase agreements. Interest expense on borrowings for the years ended December 31, 2019, 2018 and 2017 amounted to $28.0 million, $28.5 million and $26.2 million, respectively. NOTE 11 Benefit Plans Pension and Post-retirement Benefits The Bank has a noncontributory defined benefit pension plan covering its full-time employees who had attained age 21 with at least one year of service as of April 1, 2003. The pension plan was frozen on April 1, 2003. All participants in the pension plan are 100% vested. The pension plan’s assets are invested in investment funds and group annuity contracts currently managed by the Principal Financial Group and Allmerica Financial. Based on the measurement date of December 31, 2019, no contributions will be made to the pension plan in 2020. In addition to pension benefits, certain health care and life insurance benefits are currently made available to certain of the Bank’s retired employees. The costs of such benefits are accrued based on actuarial assumptions from the date of hire to the date the employee is fully eligible to receive the benefits. Effective January 1, 2003, eligibility for retiree health care benefits was frozen as to new entrants and benefits were eliminated for employees with less than ten years of service as of December 31, 2002. Effective January 1, 2007, eligibility for retiree life insurance benefits was frozen as to new entrants and retiree life insurance benefits were eliminated for employees with less than ten years of service as of December 31, 2006. 89 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data The following table sets forth information regarding the pension plan and post-retirement healthcare and life insurance plans (in thousands): Change in benefit obligation: Benefit obligation at beginning of year $ 28,878 31,970 29,533 20,028 22,757 20,805 Pension Post-retirement 2019 2018 2017 2019 2018 2017 Service cost Interest cost Actuarial loss Benefits paid Change in actuarial assumptions BENEFIT OBLIGATION AT END OF YEAR Change in plan assets: Fair value of plan assets at beginning of year $ $ Actual return on plan assets Employer contributions Benefits paid Fair value of plan assets at end of year — 1,198 63 (1,493) 4,412 — 1,094 — (1,401) (2,785) — 1,227 — (1,590) 2,800 80 837 — (600) 2,978 115 786 18 (590) (3,058) 105 871 — (560) 1,536 33,058 28,878 31,970 23,323 20,028 22,757 43,449 7,976 — (1,493) 49,932 46,870 (2,020) — (1,401) 43,449 43,153 5,307 — (1,590) 46,870 — — 600 (600) — — — 590 (590) — — — 560 (560) — FUNDED STATUS AT END OF YEAR $ 16,874 14,571 14,900 (23,323) (20,028) (22,757) For the years ended December 31, 2019 and 2018, the Company, in the measurement of its pension plan and post-retirement obligations updated its mortality assumptions to the RP 2014 mortality table with the fully generational projection scale MP 2019 and MP 2018 issued by The Society of Actuaries (“SOA”) in October 2019 and 2018, respectively. The prepaid pension benefits of $16.9 million and the unfunded post-retirement healthcare and life insurance benefits of $23.3 million at December 31, 2019 are included in other assets and other liabilities, respectively, in the Consolidated Statements of Financial Condition. The components of accumulated other comprehensive loss (gain) related to the pension plan and other post-retirement benefits, on a pre-tax basis, at December 31, 2019 and 2018 are summarized in the following table (in thousands): Unrecognized prior service cost Unrecognized net actuarial loss (gain) 2019 — $ 2018 — 10,346 12,300 TOTAL ACCUMULATED OTHER COMPREHENSIVE LOSS (GAIN) $ 10,346 12,300 2019 — (3,621) (3,621) 2018 — (7,425) (7,425) Pension Post-retirement Net periodic benefit (increase) cost for the years ending December 31, 2019, 2018 and 2017, included the following components (in thousands): Service cost Interest cost Return on plan assets Amortization of: Net loss (gain) Unrecognized prior service cost $ 2019 — 1,198 (2,562) 1,015 — NET PERIODIC BENEFIT (INCREASE) COST $ (349) Pension Post-retirement 2018 — 1,094 (2,769) 795 — (880) 2017 — 1,227 (2,550) 920 — (403) 2019 80 837 — (825) — 92 2018 115 786 — (396) — 505 2017 105 871 — (677) — 299 90 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II The weighted average actuarial assumptions used in the plan determinations at December 31, 2019, 2018 and 2017 were as follows: Discount rate Rate of compensation increase Expected return on plan assets Medical and life insurance benefits cost rate of increase Pension Post-retirement 2019 3.10 % — 6.00 2018 4.25 % — 6.00 2017 3.50 % — 6.00 2019 3.10 % — — 2018 4.25 % — — 2017 3.50 % — — — — — 6.00 6.00 6.00 The Company provides its actuary with certain rate assumptions used in measuring the benefit obligation. The most significant of these is the discount rate used to calculate the period-end present value of the benefit obligations, and the expense to be included in the following year’s financial statements. A lower discount rate will result in a higher benefit obligation and expense, while a higher discount rate will result in a lower benefit obligation and expense. The discount rate assumption was determined based on a cash flow-yield curve model specific to the Company’s pension and post-retirement plans. The Company compares this rate to certain market indices, such as long-term treasury bonds, or the Citigroup pension liability indices, for reasonableness. A discount rate of 3.10% was selected for the December 31, 2019 measurement date. Assumed health care cost trend rates have a significant effect on the amounts reported for health care plans. A 1% change in the assumed health care cost trend rate would have had the following effects on post-retirement benefits at December 31, 2019 (in thousands): Effect on total service cost and interest cost Effect on post-retirement benefits obligation 1% increase 1% decrease $ $ 140 3,900 110 3,100 Estimated future benefit payments, which reflect expected future service, as appropriate for the next five years, are as follows (in thousands): 2020 2021 2022 2023 2024 Pension Post-retirement $ $ 1,615 1,670 1,695 1,743 1,805 749 804 817 864 877 The weighted-average asset allocation of pension plan assets at December 31, 2019 and 2018 were as follows: Asset Category Domestic equities Foreign equities Fixed income Real estate Cash TOTAL 2019 2018 37 % 11 % 50 % 2 % — % 34 % 11 % 53 % 2 % — % 100 % 100 % The Company’s expected return on pension plan assets assumption is based on historical investment return experience and evaluation of input from the Plan’s Investment Consultant and the Company’s Benefits Committee which manages the pension plan’s assets. The expected return on pension plan assets is also impacted by the target allocation of assets, which is based on the Company’s goal of earning the highest rate of return while maintaining risk at acceptable levels. 91 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data Management strives to have pension plan assets sufficiently diversified so that adverse or unexpected results from one security class will not have a significant detrimental impact on the entire portfolio. The target allocation of assets and acceptable ranges around the targets are as follows: Asset Category Domestic equities Foreign equities Fixed income Real estate Cash TOTAL Target Allowable Range 37 % 11 % 50 % 2 % 0 % 100 % 30-41% 5-13% 40-65% 0-4% 0% The Company anticipates that the long-term asset allocation on average will approximate the targeted allocation. Actual asset allocations are the result of investment decisions by a third-party investment manager. The following tables present the assets that are measured at fair value on a recurring basis by level within the U.S. GAAP fair value hierarchy as reported on the statements of net assets available for Plan benefits at December 31, 2019 and 2018, respectively. Financial assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement. (in thousands) Group annuity contracts Mutual funds: Fixed income International equity Large U.S. equity Small/Mid U.S. equity Total mutual funds Pooled separate accounts TOTAL PLAN ASSETS (in thousands) Group annuity contracts Mutual funds: Fixed income International equity Large U.S. equity Small/Mid U.S. equity Total mutual funds Pooled separate accounts TOTAL PLAN ASSETS 401(k) Plan Fair value measurements at December 31, 2019 Total (Level 1) (Level 2) (Level 3) $ 81 — 16,609 16,609 5,535 1,496 996 24,636 25,215 5,535 1,496 996 24,636 — 25,215 $ 49,932 24,636 25,296 Fair value measurements at December 31, 2018 Total 100 $ (Level 1) (Level 2) (Level 3) — 100 15,252 15,252 4,649 1,224 772 21,897 21,452 4,649 1,224 772 21,897 $ 43,449 21,897 21,552 — 21,452 81 — — — — — — — — — — — — — — — — — — — — — — — — — — The Bank has a 401(k) plan covering substantially all employees of the Bank. For 2019, 2018 and 2017, the Bank matched 25% of the first 6% contributed by the participants. The contribution percentage is determined by the Board of Directors in its sole discretion. The Bank’s aggregate contributions to the 401(k) Plan for 2019, 2018 and 2017 were $981,000, $973,000 and $890,000, respectively. 92 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II ESOP purchased 4,769,464 shares of the Company’s common stock at an average price of $17.09 per share with the proceeds of a loan from the Company to the ESOP. The outstanding loan principal at December 31, 2019, was $31.1 million. Shares of the Company’s common stock pledged as collateral for the loan are released from the pledge for allocation to participants as loan payments are made. For the years ending December 31, 2019 and 2018, 280,522 shares and 243,527 shares from the ESOP were released, respectively. Unallocated ESOP shares held in suspense totaled 1,456,487 at December 31, 2019, and had a fair value of $35.9 million. ESOP compensation expense for the years ended December 31, 2019, 2018 and 2017 was $4.5 million, $4.5 million and $4.6 million, respectively. Non-Qualified Supplemental Defined Contribution Plan (“the Supplemental Employee Stock Ownership Plan”) Effective January 1, 2004, the Bank established a deferred compensation plan for executive management and key employees of the Bank, known as Provident Bank Non-Qualified Supplemental Employee Stock Ownership Plan (the “Supplemental ESOP”). The Supplemental ESOP was amended and restated as the Non-Qualified Supplemental Defined Contribution Plan (the “Supplemental DC Plan”), effective January 1, 2010. The Supplemental DC Plan is a non-qualified plan that provides additional benefits to certain executives whose benefits under the 401(k) Plan and ESOP are limited by tax law limitations applicable to tax-qualified plans. The Supplemental DC Plan requires a contribution by the Bank for each participant who also participates in the 401(k) Plan and ESOP equal to the amount that would have been contributed under the terms of the 401(k) Plan and ESOP but for the tax law limitations, less the amount actually contributed under the 401(k) Plan and ESOP. The Supplemental DC Plan provides for a phantom stock allocation for qualified contributions that may not be accrued in the qualified ESOP and for matching contributions that may not be accrued in the qualified 401(k) Plan due to tax law limitations. Under the Supplemental 401(k) provision, the estimated expense for the years ending December 31, 2019, 2018 and 2017 was $22,000, $18,000 and $17,500, respectively, and included the matching contributions plus interest credited at an annual rate equal to the ten-year bond-equivalent yield on U.S. Treasury securities. Under the Supplemental ESOP provision, the estimated expense for the years ending December 31, 2019, 2018 and 2017 was $140,000, $121,000 and $105,000, respectively. The phantom equity is treated as equity awards (expensed at the time of allocation) and not liability awards which would require periodic adjustment to market, as participants do not have an option to take their distribution in cash. Supplemental Executive Retirement Plan The Bank maintains a non-qualified supplemental retirement plan for certain senior officers of the Bank. This unfunded plan, which was frozen as of April 1, 2003 provides benefits in excess of the benefits permitted to be paid by the pension plan under provisions of the tax law. Amounts expensed under this supplemental retirement plan amounted to $85,000, $82,000 and $91,000 for the years 2019, 2018 and 2017, respectively. At December 31, 2019 and 2018, $1.9 million and $2.0 million, respectively, were recorded in other liabilities on the Consolidated Statements of Financial Condition for this supplemental retirement plan. In connection with this supplemental retirement plan, an increase of $187,000, a decrease of $119,000, and a decrease of $120,000, net of tax, were recorded in other comprehensive income (loss) for 2019, 2018 and 2017, respectively. Retirement Plan for the Board of Directors of Provident Bank The Bank maintains a Retirement Plan for the Board of Directors of the Bank, a non-qualified plan that provides cash payments for up to 10 years to eligible retired board members based on age and length of service requirements. The maximum payment under this plan to a board member, who terminates service on or after the age of 72 with at least ten years of service on the board, is forty quarterly payments of $1,250. The Bank may suspend payments under this plan if it does not meet Federal Deposit Insurance Corporation or New Jersey Department of Banking and Insurance minimum capital requirements. The Bank may terminate this plan at any time although such termination may not reduce or eliminate any benefit previously accrued to a board member without his or her consent. The plan was amended in December 2005 to terminate benefits under this plan for any directors who had less than ten years of service on the board of directors of the Bank as of December 31, 2006. The plan further provides that, in the event of a change in control (as defined in the plan), the undistributed balance of a director’s accrued benefit will be distributed to him or her within 60 days of the change in control. The Bank paid $15,000, $10,000, and $12,500 to former board members under this plan for each of the years ended December 31, 2019, 2018 and 2017, respectively. At December 31, 2019 and 2018, $130,000 and $139,000, respectively, were recorded in other liabilities on the Consolidated Statements of Financial Condition for this retirement plan. An increase of $730, an increase of $3,000, and a decrease of $1,000, net of tax, were recorded in other comprehensive income (loss) for 2019, 2018 and 2017, respectively, in connection with this plan. Employee Stock Ownership Plan The ESOP is a tax-qualified plan designed to invest primarily in the Company’s common stock that provides employees with the opportunity to receive a funded retirement benefit from the Bank, based primarily on the value of the Company’s common stock. The 93 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data 2019 Long-Term Equity Incentive Plan Stock Awards Upon stockholders’ approval of the 2019 Long-Term Equity Incentive Plan on April 25, 2019, shares available for stock awards and stock options under the Amended and Restated Long-Term Incentive Plan were reserved for issuance under the new 2019 Long-Term Equity Incentive Plan. No additional grants of stock awards and stock options will be made under the Amended and Restated Long-Term Incentive Plan. The new plan authorized the issuance of up to 1,350,000 shares of Company common stock to be issued as stock awards. Shares previously awarded under prior equity incentive plans that are subsequently forfeited or expire may also be issued under this new plan. As a general rule, restricted stock grants are held in escrow for the benefit of the award recipient until vested. Awards outstanding generally vest in three annual installments, commencing one year from the date of the award. Additionally, certain awards are three- year performance vesting awards, which may or may not vest depending upon the attainment of certain corporate financial targets. Expense attributable to stock awards amounted to $6.7 million, $6.0 million and $5.0 million for the years ended December 31, 2019, 2018 and 2017, respectively. A summary status of the granted but unvested stock awards as of December 31, and changes during the year, is presented below: Outstanding at beginning of year Granted Forfeited Vested OUTSTANDING AT THE END OF YEAR Restricted Stock Awards 2019 651,099 291,034 (46,914) (226,393) 668,826 2018 660,783 296,411 (56,296) (249,799) 651,099 2017 547,698 288,519 (62,677) (112,757) 660,783 As of December 31, 2019, unrecognized compensation cost relating to unvested restricted stock totaled $6.4 million. This amount will be recognized over a remaining weighted average period of 1.7 years. Stock Options Each stock option granted entitles the holder to purchase one share of the Company’s common stock at an exercise price not less than the fair value of a share of the Company’s common stock at the date of grant. Options generally vest over a five-year period from the date of grant and expire no later than 10 years following the grant date. Additionally, certain options are three-year performance vesting options, which may or may not vest depending upon the attainment of certain corporate financial targets. A summary of the status of the granted but unexercised stock options as of December 31, 2019, 2018 and 2017, and changes during the year is presented below: 2019 2018 2017 Number of stock options Weighted average exercise price Number of stock options Outstanding at beginning of year 470,979 $ 18.36 507,656 $ Granted Exercised Forfeited Expired 41,685 (13,463) — — 27.25 10.35 — — 43,124 (79,801) — — Weighted average exercise price 16.84 25.58 12.61 — — Number of stock options Weighted average exercise price 703,669 $ 14.70 42,857 (238,370) — (500) 26.31 12.22 — 17.94 OUTSTANDING AT THE END OF YEAR 499,201 $ 19.32 470,979 $ 18.36 507,656 $ 16.84 The total fair value of options vesting during 2019, 2018 and 2017 was $193,000, $189,000 and $168,000, respectively. Compensation expense of approximately $135,000, $74,000 and $11,000 is projected for 2020, 2021 and 2022, respectively, on stock options outstanding at December 31, 2019. 94 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II The following table summarizes information about stock options outstanding at December 31, 2019: Range of exercise prices $14.50-15.23 $16.38-27.25 Options Outstanding Options Exercisable Number of options outstanding 148,474 350,726 Average remaining contractual life Weighted average exercise price Number of options exercisable Weighted average exercise price 2.2 6.2 $ $ 14.88 20.89 148,474 204,905 $ $ 14.88 18.28 The stock options outstanding and stock options exercisable at December 31, 2019 have an aggregate intrinsic value of $3.0 million and $2.8 million, respectively. The expense related to stock options is based on the fair value of the options at the date of the grant and is recognized ratably over the vesting period of the options. Compensation expense related to the Company’s stock option plan totaled $181,000, $190,000 and $203,000 for 2019, 2018 and 2017, respectively. The estimated fair values were determined on the dates of grant using the Black-Scholes Option pricing model. The fair value of the Company’ stock option awards are expensed on a straight- line basis over the vesting period of the stock option. The risk-free rate is based on the implied yield on a U.S. Treasury bond with a term approximating the expected term of the option. The expected volatility computation is based on historical volatility over a period approximating the expected term of the option. The dividend yield is based on the annual dividend payment per share, divided by the grant date stock price. The expected option term is a function of the option life and the vesting period. The fair value of the option grants was estimated on the date of grant using the Black-Scholes option-pricing model with the following weighted average assumptions: Expected dividend yield Expected volatility Risk-free interest rate Expected option life For the year ended December 31, 2019 3.38 % 22.01 % 2.53 % 2018 3.13 % 20.65 % 2.65 % 2017 2.89 % 20.34 % 2.05 % 8 years 8 years 8 years The weighted average fair value of options granted during 2019, 2018 and 2017 was $4.57, $4.29 and $4.20 per option, respectively. NOTE 12 Income Taxes The Tax Cuts and Jobs Act (“Tax Act”) was signed into law on December 22, 2017. Included as part of the law, was a permanent reduction in the federal corporate income tax rate from 35% to 21% effective January 1, 2018. Based upon the change in the tax rate, the Company revalued its net deferred tax asset at December 31, 2017. As a result of the enactment of the Tax Act, the Company recognized an additional tax expense of $3.9 million for the year ended December 31, 2017. The current and deferred amounts of income tax expense (benefit) for the years ended December 31, 2019, 2018 and 2017 are as follows (in thousands): Current: Federal State Total current Deferred: Federal State Total deferred Years ended December 31, 2019 2018 2017 $ 22,427 10,354 32,781 1,650 24 1,674 $ 34,455 41,578 2,493 44,071 (17,302) (1,239) (18,541) 25,530 4,163 1,731 5,894 39,003 1,631 40,634 46,528 95 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data The Company recorded a deferred tax expense (benefit) of $6.6 million, ($2.4) million and ($1.4) million during 2019, 2018 and 2017, respectively, related to the unrealized gains (losses) on available for sale debt securities, which is reported in accumulated other comprehensive income (loss), net of tax. Additionally, the Company recorded a deferred tax (benefit) expense of ($463,000), $379,000 and ($315,000) in 2019, 2018 and 2017, respectively, related to the amortization of post-retirement benefit obligations, which is reported in accumulated other comprehensive income (loss), net of tax. A reconciliation between the amount of reported total income tax expense and the amount computed by multiplying the applicable statutory income tax rate is as follows (in thousands): Tax expense at statutory rates(1) Increase (decrease) in taxes resulting from: State tax, net of federal income tax benefit Tax-exempt interest income Bank-owned life insurance Enactment of Tax Act Other, net Years ended December 31, 2019 $ 30,889 8,197 (3,082) (1,322) — (227) $ 34,455 2018 30,223 1,002 (2,839) (1,158) — (1,698) 25,530 2017 49,167 2,185 (5,097) (2,343) 3,912 (1,296) 46,528 (1) The statutory tax rate for both 2019 and 2018 was 21%. For 2017, the statutory tax rate was 35%. The net deferred tax asset is included in other assets in the Consolidated Statements of Financial Condition. The tax effects of temporary differences that give rise to significant portions of the deferred tax assets and deferred tax liabilities at December 31, 2019 and 2018 are as follows (in thousands): Deferred tax assets: Allowance for loan losses Post-retirement benefit Deferred compensation Purchase accounting adjustments Depreciation SERP ESOP Stock-based compensation Non-accrual interest Unrealized loss on available for sale debt securities Federal Net Operating Loss ("NOL") Pension liability adjustments Other Total gross deferred tax assets Deferred tax liabilities: Pension expense Deferred loan costs Investment securities, principally due to accretion of discounts Intangibles Originated mortgage servicing rights Unrealized gain on available for sale debt securities Net unrealized gain on hedging activities Total gross deferred tax liabilities NET DEFERRED TAX ASSET 96 2019 2018 $ 14,313 13,968 6,946 1,175 1,629 750 688 1,606 4,747 417 — 321 1,821 1,223 35,636 7,017 5,064 70 1,393 140 3,038 114 16,836 $ 18,800 7,481 1,371 1,562 215 694 1,929 4,464 867 3,599 363 1,358 2,164 40,035 7,322 4,872 93 1,159 165 — — 13,611 26,424 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II Retained earnings at December 31, 2019 includes approximately $51.8 million for which no provision for income tax has been made. This amount represents an allocation of income to bad debt deductions for tax purposes only. Events that would result in taxation of these reserves include the failure to qualify as a bank for tax purposes, distributions in complete or partial liquidation, stock redemptions and excess distributions to stockholders. At December 31, 2019, the Company had an unrecognized tax liability of $13.4 million with respect to this reserve. As a result of the Beacon acquisition in 2011, the Company acquired federal net operating loss carryforwards. There are approximately $1.5 million of NOL carryforwards available to offset future taxable income as of December 31, 2019. If not utilized, these carryforwards will expire in 2031. Pursuant to the Tax Act, NOLs created after December 31, 2017 may be carried forward indefinitely and utilization is subject to 80% of taxable income. The federal NOLs are subject to a combined annual Code Section 382 limitation in the amount of approximately $197,000. Management has determined that it is more likely than not that it will realize the net deferred tax asset based upon the nature and timing of the items listed above. In order to fully realize the net deferred tax asset, the Company will need to generate future taxable income. Management has projected that the Company will generate sufficient taxable income to utilize the net deferred tax asset; however, there can be no assurance that such levels of taxable income will be generated. The Company’s policy is to report interest and penalties, if any, related to unrecognized tax benefits in income tax expense. The Company did not have any liabilities for uncertain tax positions or any known unrecognized tax benefits at December 31, 2019 and 2018. The Company and its subsidiaries file a consolidated U.S. Federal income tax return. For tax periods prior to December 31, 2018, New Jersey tax law does not and has not allowed for a taxpayer to file a tax return on a combined or consolidated basis with another member of the affiliated group where there is common ownership. As a result of the newly enacted legislation that New Jersey effectuated on July 1, 2018, beginning in 2019, the Company and its subsidiaries will be required to file a combined New Jersey state income tax return on apportioned and allocated income. Also, the Company and its subsidiaries file a combined New York State income tax return on apportioned and allocated income. The Company, through its bank subsidiary, files a Pennsylvania Mutual Thrift Institution Tax return. The Company’s Federal and New York State income tax returns are open for examination from 2017, the New Jersey State income tax returns are open for examination from 2016, and the Pennsylvania Mutual Thrift Institutions return is open from 2016. During the fourth quarter of 2017, the Internal Revenue Service completed its examination of the Company’s 2014 Federal tax return. The completion of the examination did not have a material impact on the Company’s effective income tax rate. The examination of the Company’s 2016 and 2015 New York State tax returns was completed in the first quarter of 2019, and did not have a material impact on the Company’s effective income tax rate. The Company’s 2017 and 2018 New York State returns are currently under audit. NOTE 13 Commitments, Contingencies and Concentrations of Credit Risk In the normal course of business, various commitments and contingent liabilities are outstanding which are not reflected in the accompanying consolidated financial statements. In the opinion of management, the consolidated financial position of the Company will not be materially affected by the outcome of such commitments or contingent liabilities. The Company is involved in various legal actions and claims arising in the normal course of its business. In the opinion of management, these legal actions and claims are not expected to have a material adverse impact on the Company’s financial condition or results of operations. A substantial portion of the Bank’s loans are secured by real estate located in New Jersey. Accordingly, the collectability of a substantial portion of the Bank’s loan portfolio and the recovery of a substantial portion of the carrying amount of other real estate owned are susceptible to changes in local real estate market conditions and general business environment. NOTE 14 Regulatory Capital Requirements FDIC regulations require banks to maintain minimum levels of regulatory capital. Under the regulations in effect at December 31, 2019, the Bank is required to maintain: (1) a Tier 1 capital to total assets leverage ratio of 4.0%; (2) a common equity Tier 1 capital to risk-based assets ratio of 4.5%; (3) a Tier 1 capital to risk-based assets ratio of 6.0%; and (4) a total capital to risk-based assets ratio of 8.0%. In addition to establishing the minimum regulatory capital requirements, the regulations limit capital distributions and certain discretionary bonus payments to management if the institution does not hold a “capital conservation buffer” consisting of 2.5% of common equity Tier 1 capital to risk-weighted asset above the amount necessary to meet its minimum risk-based capital requirements. Under its prompt corrective action regulations, the FDIC is required to take certain supervisory actions (and may take additional discretionary actions) with respect to an undercapitalized institution. Such actions could have a direct material effect on an institution’s financial statements. The regulations establish a framework for the classification of savings institutions into five categories: well capitalized, adequately capitalized, undercapitalized, significantly undercapitalized, and critically undercapitalized. Generally, an institution is considered well capitalized if it has: a leverage (Tier 1) capital ratio of at least 5.00%; a common equity Tier 1 risk-based capital ratio of 6.50%; a Tier 1 risk-based capital ratio of at least 8.00%; and a total risk-based capital ratio of at least 10.00%. 97 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data The foregoing capital ratios are based in part on specific quantitative measures of assets, liabilities and certain off-balance sheet items as calculated under regulatory accounting practices. Capital amounts and classifications are also subject to qualitative judgments by the FDIC about capital components, risk weightings and other factors. As of December 31, 2019 and 2018, the Bank exceeded all minimum capital adequacy requirements to which it is subject. Further, the most recent FDIC notification categorized the Bank as a well-capitalized institution under the prompt corrective action regulations. There have been no conditions or events since that notification that management believes have changed the Bank’s capital classification. The Company is regulated as a bank holding company, and as such, is subject to examination, regulation and periodic reporting under the Bank Holding Company Act, as administered by the Federal Reserve Board (“FRB”). The FRB has adopted capital adequacy guidelines for bank holding companies on a consolidated basis substantially similar to those of the FDIC for the Bank. As of December 31, 2019 and 2018, the Company was “well capitalized” under FRB guidelines. Regulations of the FRB provide that a bank holding company must serve as a source of strength to any of its subsidiary banks and must not conduct its activities in an unsafe or unsound manner. Under the prompt corrective action provisions discussed above, a bank holding company parent of an undercapitalized subsidiary bank would be directed to guarantee, within limitations, the capital restoration plan that is required of such an undercapitalized bank. If the undercapitalized bank fails to file an acceptable capital restoration plan or fails to implement an accepted plan, the FRB may prohibit the bank holding company parent of the undercapitalized bank from paying any dividend or making any other form of capital distribution without the prior approval of the FRB. The following table shows the Company’s actual capital amounts and ratios as of December 31, 2019 and 2018, compared to the FRB minimum capital adequacy requirements and the FRB requirements for classification as a well-capitalized institution (dollars in thousands). Actual capital FRB minimum capital adequacy requirements FRB minimum capital adequacy requirements with capital conservation buffer To be well-capitalized under prompt corrective action provisions Amount Ratio Amount Ratio Amount Ratio Amount Ratio As of December 31, 2019 Tier 1 leverage capital $ 973,214 10.34 % $ 376,484 4.00 % $ 376,484 4.00 % $ 470,605 5.00 % Common equity Tier 1 risk-based capital 973,214 12.74 Tier 1 risk-based capital 973,214 12.74 Total risk-based capital 1,028,879 13.47 343,756 458,342 611,122 4.50 6.00 8.00 534,732 649,317 7.00 8.50 496,537 611,122 6.50 8.00 802,098 10.50 763,903 10.00 Actual capital FRB minimum capital adequacy requirements FRB minimum capital adequacy requirements with capital conservation buffer To be well-capitalized under prompt corrective action provisions Amount Ratio Amount Ratio Amount Ratio Amount Ratio As of December 31, 2018 Tier 1 leverage capital $ 953,768 10.24 % $ 372,458 4.00 % $ 372,458 4.00 % $ 465,573 5.00 % Common equity Tier 1 risk-based capital 953,768 12.54 Tier 1 risk-based capital 953,768 12.54 Total risk-based capital 1,009,475 13.27 342,277 456,370 608,493 4.50 6.00 8.00 484,893 598,985 751,108 6.38 7.88 9.88 494,400 608,493 6.50 8.00 760,616 10.00 98 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II The following table shows the Bank’s actual capital amounts and ratios as of December 31, 2019 and 2018, compared to the FDIC minimum capital adequacy requirements and the FDIC requirements for classification as a well-capitalized institution (dollars in thousands). Actual capital FDIC minimum capital adequacy requirements FDIC minimum capital adequacy requirements with capital conservation buffer To be well-capitalized under prompt corrective action provisions Amount Ratio Amount Ratio Amount Ratio Amount Ratio As of December 31, 2019 Tier 1 leverage capital $ 923,471 9.81 % $ 376,449 4.00 % $ 376,449 4.00 % $ 470,562 5.00 % Common equity Tier 1 risk-based capital 923,471 12.09 Tier 1 risk-based capital 923,471 12.09 Total risk-based capital 979,136 12.82 343,716 458,288 611,051 4.50 6.00 8.00 534,670 649,242 7.00 8.50 496,479 611,051 6.50 8.00 802,004 10.50 763,814 10.00 Actual capital FDIC minimum capital adequacy requirements FRB minimum capital adequacy requirements with capital conservation buffer To be well-capitalized under prompt corrective action provisions Amount Ratio Amount Ratio Amount Ratio Amount Ratio As of December 31, 2018 Tier 1 leverage capital $ 917,659 9.86 % $ 372,443 4.00 % $ 372,443 4.00 % $ 465,553 5.00 % Common equity Tier 1 risk-based capital 917,659 12.06 Tier 1 risk-based capital 917,659 12.06 Total risk-based capital 973,366 12.80 342,279 456,372 608,496 4.50 6.00 8.00 484,895 598,988 751,113 6.38 7.88 9.88 494,403 608,496 6.50 8.00 760,620 10.00 NOTE 15 Fair Value Measurements The Company utilizes fair value measurements to record fair value adjustments to certain assets and liabilities and to determine fair value disclosures. The determination of fair values of financial instruments often requires the use of estimates. Where quoted market values in an active market are not readily available, the Company utilizes various valuation techniques to estimate fair value. Fair value is an estimate of the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. However, in many instances fair value estimates may not be substantiated by comparison to independent markets and may not be realized in an immediate sale of the financial instrument. GAAP establishes a fair value hierarchy that prioritizes the inputs to valuation techniques used to measure fair value. The hierarchy gives the highest priority to unadjusted quoted prices in active markets for identical assets or liabilities (Level 1 measurements) and the lowest priority to unobservable inputs (Level 3 measurements). The three levels of fair value hierarchy are as follows: Level 1: Unadjusted quoted market prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities; Level 2: Quoted prices in markets that are not active, or inputs that are observable either directly or indirectly, for substantially the full term of the asset or liability; and Level 3: Prices or valuation techniques that require inputs that are both significant to the fair value measurement and unobservable (i.e., supported by little or no market activity). A financial instrument’s level within the fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement. The valuation techniques are based upon the unpaid principal balance only, and exclude any accrued interest or dividends at the measurement date. Interest income and expense and dividend income are recorded within the consolidated statements of income depending on the nature of the instrument using the effective interest method based on acquired discount or premium. 99 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data Assets Measured at Fair Value on a Recurring Basis The valuation techniques described below were used to measure fair value of financial instruments in the table below on a recurring basis as of December 31, 2019 and December 31, 2018. Available for Sale Debt Securities For available for sale debt securities, fair value was estimated using a market approach. The majority of the Company’s securities are fixed income instruments that are not quoted on an exchange, but are traded in active markets. Prices for these instruments are obtained through third-party data service providers or dealer market participants with which the Company has historically transacted both purchases and sales of securities. Prices obtained from these sources include market quotations and matrix pricing. Matrix pricing, a Level 2 input, is a mathematical technique used principally to value certain securities to benchmark or to comparable securities. The Company evaluates the quality of Level 2 matrix pricing through comparison to similar assets with greater liquidity and evaluation of projected cash flows. As the Company is responsible for the determination of fair value, it performs quarterly analyses on the prices received from the pricing service to determine whether the prices are reasonable estimates of fair value. Specifically, the Company compares the prices received from the pricing service to a secondary pricing source. Additionally, the Company compares changes in the reported market values and returns to relevant market indices to test the reasonableness of the reported prices. The Company’s internal price verification procedures and review of fair value methodology documentation provided by independent pricing services has not historically resulted in an adjustment in the prices obtained from the pricing service. Equity Securities, at Fair Value The Company holds equity securities that are traded in active markets with readily accessible quoted market prices that are considered Level 1 inputs. Derivatives The Company records all derivatives on the statements of financial condition at fair value. The accounting for changes in the fair value of derivatives depends on the intended use of the derivative, whether the Company has elected to designate a derivative in a hedging relationship and apply hedge accounting and whether the hedging relationship has satisfied the criteria necessary to apply hedge accounting. The Company has interest rate derivatives resulting from a service provided to certain qualified borrowers in a loan related transaction and, therefore, are not used to manage interest rate risk in the Company’s assets or liabilities. As such, all changes in fair value of the Company’s derivatives are recognized directly in earnings. The Company also uses interest rate swaps as part of its interest rate risk management strategy. Interest rate swaps designated as cash flow hedges, and which satisfy hedge accounting requirements, involve the receipt of variable amounts from a counterparty in exchange for the Company making fixed-rate payments over the life of the agreements without the exchange of the underlying notional amount. These derivatives were used to hedge the variable cash outflows associated with FHLBNY borrowings. The effective portion of changes in the fair value of these derivatives are recorded in accumulated other comprehensive income, and are subsequently reclassified into earnings in the period that the hedged forecasted transaction affects earnings. The fair value of the Company’s derivatives are determined using discounted cash flow analysis using observable market-based inputs, which are considered Level 2 inputs. Assets Measured at Fair Value on a Non- Recurring Basis The valuation techniques described below were used to estimate fair value of financial instruments measured on a non-recurring basis as of December 31, 2019 and 2018. Collateral Dependent Impaired Loans For loans measured for impairment based on the fair value of the underlying collateral, fair value was estimated using a market approach. The Company measures the fair value of collateral underlying impaired loans primarily through obtaining independent appraisals that rely upon quoted market prices for similar assets in active markets. These appraisals include adjustments, on an individual case-by-case basis, to comparable assets based on the appraisers’ market knowledge and experience, as well as adjustments for estimated costs to sell between 5% and 10%. The Company classifies these loans as Level 3 within the fair value hierarchy. Foreclosed Assets Assets acquired through foreclosure or deed in lieu of foreclosure are carried at fair value, less estimated costs, which range between 5% and 10%. Fair value is generally based on independent appraisals that rely upon quoted market prices for similar assets in active markets. These appraisals include adjustments, on an individual case basis, to comparable assets based on the appraisers’ market knowledge and experience, and are classified as Level 3. When an asset is acquired, the excess of the loan balance over fair value less estimated selling costs is charged to the allowance for loan losses. A reserve for foreclosed assets may be established to provide for possible write-downs and selling costs that occur subsequent to foreclosure. Foreclosed assets are carried net of the related reserve. Operating results from real estate owned, including rental income, operating expenses, and gains and losses realized from the sales of real estate owned, are recorded as incurred. There were no changes to the valuation techniques for fair value measurements during the years ended December 31, 2019 and 2018. 100 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportThe following tables present the assets and liabilities reported on the consolidated statements of financial condition at their fair value as of December 31, 2019 and 2018, by level within the fair value hierarchy (in thousands). Item 8 Financial Statements and Supplementary Data PART II Measured on a recurring basis: Available for sale debt securities: Mortgage-backed securities State and municipal obligations Corporate obligations Total available for sale debt securities Equity Securities Derivative assets Derivative liabilities Measured on a non-recurring basis: Loans measured for impairment based on the fair value of the underlying collateral Foreclosed assets Measured on a recurring basis: Available for sale debt securities: Mortgage-backed securities State and municipal obligations Corporate obligations Total available for sale debt securities Equity Securities Derivative assets Derivative liabilities Measured on a non-recurring basis: Loans measured for impairment based on the fair value of the underlying collateral Foreclosed assets Fair Value Measurements at Reporting Date Using: Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) December 31, 2019 $ $ $ $ $ $ 947,430 4,079 25,410 976,919 825 39,305 1,017,049 39,356 20,403 2,715 23,118 — — — — 825 — 825 — — — — 947,430 4,079 25,410 976,919 — 39,305 1,016,224 39,356 — — — — — — — — — — 20,403 2,715 23,118 Fair Value Measurements at Reporting Date Using: Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) December 31, 2018 $ $ $ $ $ $ 1,034,969 2,912 25,198 1,063,079 635 15,634 1,079,348 14,766 4,285 1,565 4,285 — — — — 635 — 635 — — — — 1,034,969 2,912 25,198 1,063,079 — 15,634 1,078,713 14,766 — — — — — — — — — — — 4,285 1,565 4,285 There were no transfers between Level 1, Level 2 and Level 3 during the years ended December 31, 2019 and 2018. 101 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data Other Fair Value Disclosures The Company is required to disclose estimated fair value of financial instruments, both assets and liabilities on and off the balance sheet, for which it is practicable to estimate fair value. The following is a description of valuation methodologies used for those assets and liabilities. Cash and Cash Equivalents For cash and due from banks, federal funds sold and short-term investments, the carrying amount approximates fair value. Held to Maturity Debt Securities For held to maturity debt securities, fair value was estimated using a market approach. The majority of the Company’s securities are fixed income instruments that are not quoted on an exchange, but are traded in active markets. Prices for these instruments are obtained through third party data service providers or dealer market participants with which the Company has historically transacted both purchases and sales of securities. Prices obtained from these sources include market quotations and matrix pricing. Matrix pricing, a Level 2 input, is a mathematical technique used principally to value certain securities to benchmark or comparable securities. The Company evaluates the quality of Level 2 matrix pricing through comparison to similar assets with greater liquidity and evaluation of projected cash flows. As the Company is responsible for the determination of fair value, it performs quarterly analysis of the prices received from the pricing service to determine whether the prices are reasonable estimates of fair value. Specifically, the Company compares the prices received from the pricing service to a secondary pricing source. Additionally, the Company compares changes in the reported market values and returns to relevant market indices to test the reasonableness of the reported prices. The Company’s internal price verification procedures and review of fair value methodology documentation provided by independent pricing services has not historically resulted in adjustment in the prices obtained from the pricing service. The Company also holds debt instruments issued by the U.S. government and U.S. government agencies that are traded in active markets with readily accessible quoted market prices that are considered Level 1 within the fair value hierarchy. FHLBNY Stock The carrying value of FHLBNY stock was its cost. The fair value of FHLBNY stock is based on redemption at par value. The Company classifies the estimated fair value as Level 1 within the fair value hierarchy. Loans Fair values are estimated for portfolios of loans with similar financial characteristics. Loans are segregated by type such as commercial mortgage, residential mortgage, commercial, construction and consumer. Each loan category is further segmented into fixed and adjustable rate interest terms and into performing and non-performing categories. The fair value of performing loans was estimated using a combination of techniques, including a discounted cash flow model that utilizes a discount rate that reflects the Company’s current pricing for loans with similar characteristics and remaining maturity, adjusted by an amount for estimated credit losses inherent in the portfolio at the balance sheet date. The rates take into account the expected yield curve, as well as an adjustment for prepayment risk, when applicable. The Company classifies the estimated fair value of its loan portfolio as Level 3. The fair value for significant non-performing loans was based on recent external appraisals of collateral securing such loans, adjusted for the timing of anticipated cash flows. The Company classifies the estimated fair value of its non-performing loan portfolio as Level 3. Deposits The fair value of deposits with no stated maturity, such as non- interest bearing demand deposits and savings deposits, was equal to the amount payable on demand and classified as Level 1. The estimated fair value of certificates of deposit was based on the discounted value of contractual cash flows. The discount rate was estimated using the Company’s current rates offered for deposits with similar remaining maturities. The Company classifies the estimated fair value of its certificates of deposit portfolio as Level 2. Borrowed Funds The fair value of borrowed funds was estimated by discounting future cash flows using rates available for debt with similar terms and maturities and is classified by the Company as Level 2 within the fair value hierarchy. Commitments to Extend Credit and Letters of Credit The fair value of commitments to extend credit and letters of credit was estimated using the fees currently charged to enter into similar agreements, taking into account the remaining terms of the agreements and the present creditworthiness of the counterparties. For fixed rate loan commitments, fair value also considers the difference between current levels of interest rates and the committed rates. The fair value estimates of commitments to extend credit and letters of credit are deemed immaterial. Limitations Fair value estimates are made at a specific point in time, based on relevant market information and information about the financial instrument. These estimates do not reflect any premium or discount that could result from offering for sale at one time the Company’s entire holdings of a particular financial instrument. Because no market exists for a significant portion of the Company’s financial instruments, fair value estimates are based on judgments regarding future expected loss experience, current economic conditions, risk characteristics of various financial instruments, and other factors. These estimates are subjective in nature and involve uncertainties and matters of significant judgment and, therefore, cannot be determined with precision. Changes in assumptions could significantly affect the estimates. 102 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II Fair value estimates are based on existing on- and off-balance sheet financial instruments without attempting to estimate the value of anticipated future business and the value of assets and liabilities that are not considered financial instruments. Significant assets and liabilities that are not considered financial assets or liabilities include goodwill and other intangibles, deferred tax assets and premises and equipment. In addition, the tax ramifications related to the realization of the unrealized gains and losses can have a significant effect on fair value estimates and have not been considered in the estimates. The following tables present the Company’s financial instruments at their carrying and fair values as of December 31, 2019 and December 31, 2018. Fair values are presented by level within the fair value hierarchy. (dollars in thousands) Financial assets: Fair Value Measurements at December 31, 2019 Using: Carrying value Fair value Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) Cash and cash equivalents $ 186,748 186,748 186,748 — Available for sale debt securities: Mortgage-backed securities State and municipal obligations Corporate obligations Total available for sale debt securities Held to maturity debt securities: Agency obligations Mortgage-backed securities State and municipal obligations Corporate obligations $ $ 947,430 4,079 25,410 976,919 6,599 118 437,074 9,838 Total held to maturity debt securities $ 453,629 FHLBNY stock Equity Securities 57,298 825 947,430 4,079 25,410 976,919 6,601 122 451,353 9,890 467,966 57,298 825 Loans, net of allowance for loan losses 7,277,360 7,296,744 Derivative assets Financial liabilities: 39,305 39,305 — — — — 6,601 — — — 6,601 57,298 825 — — 947,430 4,079 25,410 976,919 — 122 451,353 9,890 461,365 — — — 39,305 Deposits other than certificates of deposits $ 6,368,582 6,368,582 6,368,582 — Certificates of deposit TOTAL DEPOSITS Borrowings Derivative liabilities 734,027 734,047 — 734,047 $ 7,102,609 7,102,629 6,368,582 734,047 1,125,146 1,127,569 39,356 39,356 — — 1,127,569 39,356 — — — — — — — — — — — — 7,296,744 — — — — — — 103 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data (dollars in thousands) Financial assets: Fair Value Measurements at December 31, 2018 Using: Carrying value Fair value Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) Cash and cash equivalents $ 142,661 142,661 142,661 Available for sale debt securities: Agency obligations Mortgage-backed securities State and municipal obligations Corporate obligations — — 1,034,969 1,034,969 2,912 25,198 2,912 25,198 Total available for sale debt securities $ 1,063,079 1,063,079 Held to maturity debt securities: Agency obligations $ Mortgage-backed securities State and municipal obligations Corporate obligations 4,989 187 463,801 10,448 Total held to maturity debt securities $ 479,425 FHLBNY stock Equity Securities 68,813 635 4,896 190 464,363 10,291 479,740 68,813 635 Loans, net of allowance for loan losses 7,195,026 7,104,380 Derivative assets Financial liabilities: 15,634 15,634 — — — — — 4,896 — — — 4,896 68,813 635 — — — — 1,034,969 2,912 25,198 1,063,079 — 190 464,363 10,291 474,844 — — — 15,634 Deposits other than certificates of deposits $ 6,079,630 6,079,630 6,079,630 — Certificates of deposit TOTAL DEPOSITS Borrowings Derivative liabilities 750,492 746,753 — 746,753 $ 6,830,122 6,826,383 6,079,630 746,753 1,442,282 1,431,001 14,766 14,766 — — 1,431,001 14,766 — — — — — — — — — — — — — 7,104,380 — — — — — — 104 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II NOTE 16 Selected Quarterly Financial Data (Unaudited) The following tables are a summary of certain quarterly financial data for the years ended December 31, 2019 and 2018. (In thousands, except per share data) March 31 June 30 September 30 December 31 2019 Quarters Ended Interest income Interest expense Net interest income Provision for loan losses Net interest income after provision for loan losses Non-interest income Non-interest expense Income before income tax expense Income tax expense NET INCOME Basic earnings per share Diluted earnings per share (In thousands, except per share data) Interest income Interest expense Net interest income Provision for loan losses Net interest income after provision for loan losses Non-interest income Non-interest expense Income before income tax expense Income tax expense NET INCOME Basic earnings per share Diluted earnings per share NOTE 17 Earnings Per Share $ $ $ $ $ $ 92,411 17,404 75,007 200 74,807 12,188 48,416 38,579 7,689 95,648 19,093 76,555 9,500 67,055 15,834 49,694 33,195 8,802 93,026 19,498 73,528 500 73,028 18,047 49,738 41,337 9,938 90,385 17,502 72,883 2,900 69,983 17,725 53,731 33,977 8,026 30,890 24,393 31,399 25,951 0.48 0.48 0.38 0.38 0.49 0.49 0.40 0.40 2018 Quarters Ended March 31 June 30 September 30 December 31 86,331 13,054 73,277 5,400 67,877 13,307 46,910 34,274 6,361 88,315 14,035 74,280 15,500 58,780 13,837 48,806 23,811 4,568 91,261 15,475 75,786 1,000 74,786 15,916 46,659 44,043 8,575 93,922 16,589 77,333 1,800 75,533 15,616 49,360 41,789 6,026 27,913 19,243 35,468 35,763 0.43 0.43 0.30 0.30 0.55 0.54 0.55 0.55 The following is a reconciliation of the outstanding shares used in the basic and diluted earnings per share calculations. (dollars in thousands, except per share data) NET INCOME For the Year Ended December 31, 2019 2018 $ 112,633 118,387 2017 93,949 Basic weighted average common shares outstanding 64,604,224 64,942,886 64,384,851 Plus: Dilutive shares 130,367 160,211 194,371 DILUTED WEIGHTED AVERAGE COMMON SHARES OUTSTANDING 64,734,591 65,103,097 64,579,222 Earnings per share: Basic Diluted $ $ 1.74 1.74 1.82 1.82 1.46 1.45 Anti-dilutive stock options and awards totaling 646,457 shares, 443,748 shares and 369,772 shares at December 31, 2019, 2018 and 2017, respectively, were excluded from the earnings per share calculations. 105 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8. Financial Statements and Supplementary Data PART II Item 8 Financial Statements and Supplementary Data NOTE 18 Parent-only Financial Information The condensed financial statements of Provident Financial Services, Inc. (parent company only) are presented below: CONDENSED STATEMENTS OF FINANCIAL CONDITION (dollars in thousands) Assets Cash and due from banks Available for sale debt securities, at fair value Investment in subsidiary ESOP loan Other assets TOTAL ASSETS Liabilities and Stockholders’ Equity Due to subsidiary—SAP Other liabilities Total stockholders’ equity TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY CONDENSED STATEMENTS OF OPERATIONS December 31, 2019 December 31, 2018 $ $ $ $ 29,723 825 1,364,097 31,113 37 1,425,795 11,741 214 1,413,840 1,425,795 7,569 635 1,322,871 36,756 92 1,367,923 7,996 947 1,358,980 1,367,923 (dollars in thousands) Dividends from subsidiary Interest income Investment gain Total income Non-interest expense Total expense Income before income tax expense Income tax expense Income before undistributed net income of subsidiary Earnings in excess of dividends (equity in undistributed net income) of subsidiary NET INCOME For the Years Ended December 31, $ 2019 72,809 1,470 162 74,441 1,192 1,192 73,249 127 73,122 39,511 $ 112,633 2018 53,604 1,657 2,294 57,555 1,049 1,049 56,506 692 55,814 2017 59,980 1,839 17 61,836 1,021 1,021 60,815 312 60,503 62,573 118,387 33,446 93,949 106 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportCONDENSED STATEMENTS OF CASH FLOWS (dollars in thousands) Cash flows from operating activities: Net income Adjustments to reconcile net income to net cash provided by operating activities Earnings in excess of dividends (equity in undistributed net income) of subsidiary ESOP allocation SAP allocation Stock option allocation Increase in due to subsidiary—SAP Decrease (increase) in other assets (Decrease) increase in other liabilities Net cash provided by operating activities Cash flows from investing activities: Net decrease in ESOP loan Net cash provided by investing activities Cash flows from financing activities: Purchases of treasury stock Purchase of employee restricted shares to fund statutory tax withholding Cash dividends paid Shares issued dividend reinvestment plan Stock options exercised Net cash used in financing activities Net increase (decrease) in cash and cash equivalents Cash and cash equivalents at beginning of period CASH AND CASH EQUIVALENTS AT END OF PERIOD $ Item 8 Financial Statements and Supplementary Data PART II For the Years Ended December 31, 2019 2018 2017 $ 112,633 118,387 93,949 (39,511) (62,573) (33,446) 4,533 6,671 181 3,745 21,285 (734) 108,803 5,643 5,643 (19,867) (1,985) (72,809) 2,230 139 (92,292) 22,154 7,569 29,723 4,516 6,046 190 3,577 (18,598) 396 51,941 4,663 4,663 (13,172) (1,896) (53,604) 1,709 1,007 (65,956) (9,352) 16,921 7,569 4,600 4,963 203 1,415 (34,919) (114) 36,651 4,552 4,552 (443) (778) (59,980) 2,114 2,954 (56,133) (14,930) 31,851 16,921 107 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data NOTE 19 Other Comprehensive Loss The following table presents the components of other comprehensive loss both gross and net of tax, for the years ended December 31, 2019, 2018 and 2017 (in thousands): For the Years Ended December 31, 2019 Tax Effect Before Tax After Tax Before Tax 2018 Tax Effect After Tax Before Tax 2017 Tax Effect After Tax Components of Other Comprehensive Loss: Unrealized losses on available for sale debt securities: Net gains (losses) arising during the period Reclassification adjustment for gains included in net income $ 24,987 (6,636) 18,351 (8,425) 2,296 (6,129) (3,612) 1,449 (2,163) — — — — — — — — — TOTAL 24,987 (6,636) 18,351 (8,425) 2,296 (6,129) (3,612) 1,449 (2,163) Unrealized (losses) gains on derivatives (cash flow hedges) Amortization related to post-retirement obligations (780) 201 (579) 304 (83) 221 633 (254) 379 (2,176) 561 (1,615) 1,678 (457) 1,221 (1,475) 586 (889) TOTAL OTHER COMPREHENSIVE LOSS $ 22,031 (5,874) 16,157 (6,443) 1,756 (4,687) (4,454) 1,781 (2,673) The following table presents the changes in the components of accumulated other comprehensive loss, net of tax, for the years ended December 31, 2019 and 2018, including the reclassification of unrealized gains on equity securities due to the adoption of ASU No. 2016-01 for the year ended December 31, 2018 (in thousands): Changes in Accumulated Other Comprehensive Loss by Component, net of tax For the Years Ended December 31, 2019 2018 Unrealized Gains (Losses) on Available for Sale Debt Securities Post- Retirement Obligations Unrealized Gains (Losses) on Derivatives (cash flow hedges) Accumulated Other Comprehensive Gain (Loss) Unrealized Losses on Available for Sale Debt Securities Post- Retirement Obligations Unrealized Gains on Derivatives (cash flow hedges) Accumulated Other Comprehensive Loss $ (9,605) (3,625) 894 (12,336) (3,292) (4,846) 673 (7,465) 18,351 (1,615) (579) 16,157 (6,129) 1,221 221 (4,687) — — — — (184) — — (184) $ 8,746 (5,240) 315 3,821 (9,605) (3,625) 894 (12,336) Balance at the beginning of the period Current period change in other comprehensive income (loss) Reclassification of unrealized gains on equity securities due to the adoption of ASU No. 2016-01 BALANCE AT THE END OF THE PERIOD 108 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportThe following table summarizes the reclassifications out of accumulated other comprehensive (loss) income for the years ended December 31, 2019, 2018 and 2017 (in thousands): Item 8 Financial Statements and Supplementary Data PART II Reclassifications Out of Accumulated Other Comprehensive Income (Loss) Amount reclassified from AOCI for the years ended December 31, 2019 2018 2017 Affected line item in the Consolidated Statement of Income Details of AOCI: Available for sale debt securities: Realized net gains on the sale of securities available for sale $ Post-retirement obligations: Amortization of actuarial losses TOTAL RECLASSIFICATIONS $ — — — 189 (49) 140 140 — — — 399 (109) 290 290 — Net gain on securities transactions — Income tax expense — Net of tax Income tax expense 243 Compensation and employee benefits(1) (64) 179 Net of tax 179 Net of tax (1) This item is included in the computation of net periodic benefit cost. See Note 11. Benefit Plans Note 20 Derivative and Hedging Activities The Company is exposed to certain risks arising from both its business operations and economic conditions. The Company principally manages its exposures to a wide variety of business and operational risks through management of its core business activities. The Company manages economic risks, including interest rate, liquidity, and credit risk, primarily by managing the amount, sources, and duration of its assets and liabilities. Non-designated Hedges Derivatives not designated in qualifying hedging relationships are not speculative and result from a service the Company provides to certain qualified commercial borrowers in loan related transactions and, therefore, are not used to manage interest rate risk in the Company’s assets or liabilities. The Company executes interest rate swaps with qualified commercial banking customers to facilitate their respective risk management strategies. Those interest rate swaps are simultaneously hedged by offsetting interest rate swaps that the Company executes with a third-party, such that the Company minimizes its net risk exposure resulting from such transactions. The interest rate swap agreement which the Company executes with the commercial borrower is collateralized by the borrower’s commercial real estate financed by the Company. The collateral exceeds the maximum potential amount of future payments under the credit derivative. As the Company has not elected to apply hedge accounting and these interest rate swaps do not meet the hedge accounting requirements, changes in the fair value of both the customer swaps and the offsetting swaps are recognized directly in earnings. At December 31, 2019 and 2018, the Company had 92 and 62 interest rate swaps with an aggregate notional amount of $1.61 billion and $1.01 billion, respectively. The Company periodically enters into risk participation agreements (“RPAs”) with the Company functioning as either the lead institution, or as a participant when another company is the lead institution on a commercial loan. These RPA’s are entered into to manage the credit exposure on interest rate contracts associated with these loan participation agreements. Under the RPA’s, the Company will either receive or make a payment if a borrower defaults on the related interest rate contract. At December 31, 2019 and 2018, the Company had thirteen and seven credit derivatives, respectively, with aggregate notional amounts of $106.0 million and $66.8 million, respectively, from participations in interest rate swaps as part of these loan participation arrangements. At December 31, 2019 and December 31, 2018, the fair value of these credit derivatives were $47,323 and $251,000, respectively. Cash Flow Hedges of Interest Rate Risk The Company’s objective in using interest rate derivatives is to add stability to interest expense and to manage its exposure to interest rate movements. To accomplish this objective, the Company primarily uses interest rate swaps as part of its interest rate risk management strategy. Interest rate swaps designated as cash flow hedges involve the receipt of variable amounts from a counterparty in exchange for the Company making fixed-rate payments over the life of the agreements without exchange of the underlying notional amount. Changes in the fair value of derivatives designated and that qualify as cash flow hedges of interest rate risk are recorded in accumulated other comprehensive income and are subsequently reclassified into earnings in the period that the hedged forecasted transaction affects earnings. During the years ended December 31, 2019, 2018 and 2017, such derivatives were used to hedge the variable cash outflows associated with Federal Home Loan Bank borrowings. Amounts reported in accumulated other comprehensive income (loss) related to derivatives will be reclassified to interest expense as interest payments are made on the Company’s borrowings. During the next twelve months, the Company estimates that $193,000 will be reclassified as a decrease to interest expense. As of December 31, 2019, the Company had five outstanding interest rate derivatives with an aggregate notional amount of $130.0 million that was designated as a cash flow hedge of interest rate risk. 109 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data The table below presents the fair value of the Company’s derivative financial instruments as well as their classification on the Consolidated Statements of Financial Condition as of December 31, 2019 and 2018 (in thousands): Derivatives not designated as hedging instruments: Interest rate products Credit contracts TOTAL DERIVATIVES NOT DESIGNATED AS HEDGING INSTRUMENTS Derivatives designated as hedging instruments: Interest rate products TOTAL DERIVATIVES DESIGNATED AS HEDGING INSTRUMENTS Derivatives not designated as hedging instruments: Interest rate products Credit contracts TOTAL DERIVATIVES NOT DESIGNATED AS HEDGING INSTRUMENTS Derivatives designated as hedging instruments: Interest rate products TOTAL DERIVATIVES DESIGNATED AS HEDGING INSTRUMENTS At December 31, 2019 Asset Derivatives Liability Derivatives Consolidated Statements of Financial Condition Consolidated Statements of Financial Condition Fair Value Fair Value Other assets $ Other assets 38,830 47 Other liabilities $ Other liabilities 39,356 — $ 38,877 $ 39,356 Other assets $ 428 Other liabilities $ $ 428 $ At December 31, 2018 Asset Derivatives Liability Derivatives Consolidated Statements of Financial Condition Consolidated Statements of Financial Condition Fair Value — — Fair Value Other assets $ Other assets 14,154 251 Other liabilities $ Other liabilities 14,766 — $ 14,405 $ 14,766 Other assets $ 1,229 Other liabilities $ $ 1,229 $ — — The table below presents the effect of the Company’s derivative financial instruments on the Consolidated Statements of Income for the years ended December 31, 2019, 2018 and 2017 (in thousands). Gain (loss) recognized in Income on derivatives For the Year Ended December 31, Consolidated Statements of Income 2019 2018 2017 Derivatives not designated as a hedging instruments: Interest rate products Credit contracts TOTAL DERIVATIVES NOT DESIGNATED AS HEDGING INSTRUMENTS Derivatives designated as a hedging instruments: Interest rate products TOTAL DERIVATIVES DESIGNATED AS A HEDGING INSTRUMENTS Other income $ Other income (64) (53) $ (117) Interest expense $ $ 158 158 (414) 63 (351) 312 312 (422) 2 (420) (205) (205) The Company has agreements with certain of its dealer counterparties that contain a provision that if the Company defaults on any of its indebtedness, including default where repayment of the indebtedness has not been accelerated by the lender, then the Company could also be declared in default on its derivative obligations. In addition, the Company has agreements with certain of its dealer counterparties that contain a provision that if the Company fails to maintain its status as a well or adequately capitalized institution, then the counterparty could terminate the derivative positions and the Company would be required to settle its obligations under the agreements. 110 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 8 Financial Statements and Supplementary Data PART II As of December 31, 2019, the Company had four dealer counterparties. The Company had a net liability position with respect to all four of the counterparties. The termination value for this net liability position, which includes accrued interest, was $37.2 million at December 31, 2019. The Company has minimum collateral posting thresholds with certain of its derivative counterparties, and has posted collateral of $41.0 million against its obligations under these agreements. If the Company had breached any of these provisions at December 31, 2019, it could have been required to settle its obligations under the agreements at the termination value. Note 21 Revenue Recognition The Company generates revenue from several business channels. The guidance in ASU 2014-09, Revenue from Contracts with Customers (Topic 606) does not apply to revenue associated with financial instruments, including interest income on loans and investments, which comprise the majority of the Company’s revenue. For the years ended December 31, 2019, 2018 and 2017 the out-of-scope revenue related to financial instruments were 85%, 86% and 85% of the Company’s total revenue, respectively. Revenue-generating activities that are within the scope of Topic 606, are components of non-interest income. These revenue streams can generally be classified into wealth management revenue and banking service charges and other fees. The following table presents non-interest income, segregated by revenue streams in-scope and out-of-scope of Topic 606, for the years ended December 31, 2019, 2018 and 2017: (in-thousands) Non-interest income In-scope of Topic 606: Wealth management fees Banking service charges and other fees: Service charges on deposit accounts Debit card and ATM fees Total banking service charges and other fees Total in-scope non-interest income Total out-of-scope non-interest income TOTAL NON-INTEREST INCOME December 31, 2019 2018 2017 $ 22,503 17,957 17,604 13,117 5,734 18,851 41,354 22,440 63,794 $ 13,330 5,997 19,327 37,284 21,392 58,676 13,120 5,757 18,877 36,481 19,216 55,697 Wealth management fee income represents fees earned from customers as consideration for asset management, investment advisory and trust services. The Company’s performance obligation is generally satisfied monthly and the resulting fees are recognized monthly. The fee is generally based upon the average market value of the assets under management (“AUM”) for the month and the applicable fee rate. For customers acquired in the recently completed T&L transaction, the fee is based upon AUM at the end of the preceding quarter and the applicable fee rate. The monthly accrual of wealth management fees is recorded in other assets on the Company’s Consolidated Statements of Financial Condition. Fees are received from the customer either on a quarterly or monthly basis. The Company does not earn performance-based incentives. To a lesser extent, optional services such as tax return preparation and estate settlement are also available to existing customers. The Company’s performance obligation for these transaction-based services are generally satisfied, and related revenue recognized, at either a point in time when the service is completed, or in the case of estate settlement, over a relatively short period of time, as each service component is completed. Service charges on deposit accounts include overdraft service fees, account analysis fees and other deposit related fees. These fees are generally transaction-based, or time-based services. The Company’s performance obligation for these services are generally satisfied, and revenue recognized, at the time the transaction is completed, or the service rendered. Fees for these services are generally received from the customer either at the time of transaction, or monthly. Debit card and ATM fees are generally transaction-based. Debit card revenue is primarily comprised of interchange fees earned when a customer’s Company card is processed through a card payment network. ATM fees are largely generated when a Company cardholder uses a non-Company ATM, or a non-Company cardholder uses a Company ATM. The Company’s performance obligation for these services is satisfied when the service is rendered. Payment is generally received at time of transaction or monthly. Out-of-scope non-interest income primarily consists of Bank- owned life insurance and net fees on loan level interest rate swaps, along with gains and losses on the sale of loans and foreclosed real estate, loan prepayment fees and loan servicing fees. None of these revenue streams are subject to the requirements of Topic 606. Note 22 Leases On January 1, 2019, the Company adopted ASU 2016-02, “Leases” (Topic 842) and all subsequent ASU’s that modified Topic 842. For the Company, Topic 842 primarily affected the accounting treatment for operating lease agreements in which the Company is the lessee. The Company elected the modified retrospective transition option effective with the period of adoption, elected not to recast comparative periods presented when transitioning to the new leasing standard and adjustments, if required, are made at the beginning of the period through a cumulative-effect adjustment to opening retained earnings. The 111 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 8 Financial Statements and Supplementary Data Company also elected practical expedients, which allowed the Company to forego a reassessment of (1) whether any expired or existing contracts are or contain leases, (2) the lease classification for any expired or existing leases, and (3) the initial direct costs for any existing leases. The adoption of the new standard resulted in the Company recording a right-of-use asset and an operating lease liability of $44.9 million and $46.1 million, respectively, based on the present value of the expected remaining lease payments at January 1, 2019. Also, on January 1, 2019, the Company had $5.9 million of net deferred gains associated with several sale and leaseback transactions executed prior to the adoption of ASU 2016-02. In accordance with the guidance, these net deferred gains were adjusted, net of tax, as a cumulative-effect adjustment to opening retained earnings. All of the leases in which the Company is the lessee are classified as operating leases and are primarily comprised of real estate property for branches and administrative offices with terms extending through 2040. The following table represents the consolidated statements of financial condition classification of the Company’s right-of use-assets and lease liabilities at December 31, 2019 (in thousands): Lease Right-of-Use Assets: Operating lease right-of-use assets Lease Liabilities: Operating lease liabilities Classification December 31, 2019 Other assets Other liabilities $ $ 41,754 42,815 The calculated amount of the right-of-use assets and lease liabilities in the table above are impacted by the length of the lease term and the discount rate used to present value the minimum lease payments. The Company’s lease agreements often include one or more options to renew at the Company’s discretion. If at lease inception the Company considers the exercising of a renewal option to be reasonably certain, the Company will include the extended term in the calculation of the right-of-use asset and lease liability. Generally, the Company considers the first renewal option to be reasonably certain and includes it in the calculation of the right-of use asset and lease liability. Regarding the discount rate, Topic 842 requires the use of the rate implicit in the lease whenever this rate is readily determinable. As this rate is rarely determinable, the Company utilizes its incremental borrowing rate at lease inception based upon the term of the lease. For operating leases existing prior to January 1, 2019, the rate for the remaining lease term as of January 1, 2019 was applied. At December 31, 2019, the weighted-average remaining lease term and the weighted-average discount rate for the Company’s operating leases were 9.5 years and 3.47%, respectively. The following table represents lease costs and other lease information for the Company’s operating leases. The variable lease cost primarily represents variable payments such as common area maintenance and utilities (in thousands): Lease Costs Operating lease cost Variable lease cost TOTAL LEASE COST Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases Year ended December 31, 2019 $ $ 8,433 2,765 11,198 8,304 For the year ended December 31, 2019, the Company entered into one new lease obligation related to the T&L acquisition. The Company recorded a $1.9 million right-of-use asset for this lease obligation. Future minimum payments for operating leases with initial or remaining terms of one year or more as of December 31, 2019 were as follows (in thousands): Years ended: 2020 2021 2022 2023 2024 Thereafter Total future minimum lease payments Amounts representing interest PRESENT VALUE OF NET FUTURE MINIMUM LEASE PAYMENTS Operating Leases $ $ 8,316 6,064 5,263 4,752 4,346 22,195 50,936 8,121 42,815 At December 31, 2018, operating lease commitments under lessee arrangements were $8.0 million, $7.6 million, $5.4 million, $3.8 million and $3.4 million for 2019 through 2023, respectively, and $10.7 million in aggregate for all years thereafter. 112 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART II Item 9B Other Information Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure None. Item 9A. Controls and Procedures Evaluation of Disclosure Controls and Procedures Christopher Martin, the Company’s Principal Executive Officer, and Thomas M. Lyons, the Company’s Principal Accounting Officer, conducted an evaluation of the effectiveness of the Company’s disclosure controls and procedures (as defined in Rule 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended) as of December 31, 2019. Based upon their evaluation, they each found that the Company’s disclosure controls and procedures were effective as of that date. Management’s Report on Internal Control Over Financial Reporting The management of the Company is responsible for establishing and maintaining adequate internal control over financial reporting. The Company’s internal control system is a process designed to provide reasonable assurance to the Company’s management and board of directors regarding the preparation and fair presentation of published financial statements. The Company’s internal control over financial reporting includes policies and procedures that pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect transactions and dispositions of assets; provide reasonable assurances that transactions are recorded as necessary to permit preparation of financial statements in accordance with U.S. generally accepted accounting principles, and that receipts and expenditures are being made only in accordance with authorizations of management and the directors of the Company; and provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that could have a material effect on its financial statements. All internal control systems, no matter how well designed, have inherent limitations. Therefore, even those systems determined to be effective can provide only reasonable assurance with respect to financial statement preparation and presentation. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Management assessed the effectiveness of the Company’s internal control over financial reporting as of December 31, 2019. In making this assessment, we used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission in Internal Control-Integrated Framework (2013). Based on the assessment management believes that, as of December 31, 2019, the Company’s internal control over financial reporting is effective based on those criteria. Report of Independent Registered Public Accounting Firm The Company’s independent registered public accounting firm that audited the consolidated financial statements has issued an audit report on the effectiveness of the Company’s internal control over financial reporting as of December 31, 2019. This report appears on page 60 of this Annual Report on Form 10-K. Changes in Internal Control Over Financial Reporting During the last quarter of the year under report, there was no change in the Company’s internal control over financial reporting that has materially affected, or is reasonably likely to materially affect, the Company’s internal control over financial reporting. Item 9B. Other Information None. 113 PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART III Item 10. Directors, Executive Officers and Corporate Governance Information required by this item regarding directors, executive officers and corporate governance is incorporated herein by reference to the Proxy Statement to be filed for the Annual Meeting of Stockholders to be held on April 23, 2020. Item 11. Executive Compensation The information required by this item is incorporated herein by reference to the Proxy Statement to be filed for the Annual Meeting of Stockholders to be held on April 23, 2020. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters The information required by this item is incorporated herein by reference to the Proxy Statement to be filed for the Annual Meeting of Stockholders to be held on April 23, 2020. 114 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report Item 14 Principal Accountant Fees and Services PART III Securities Authorized for Issuance Under Equity Compensation Plans Set forth below is information as of December 31, 2019 regarding equity compensation plans categorized by those plans that have been approved by the Company’s stockholders. There are no plans that have not been approved by the Company’s stockholders. Plan Number of Securities to be Issued Upon Exercise of Outstanding Options and Rights(1) Weighted Average Exercise Price(2) Number of Securities Remaining Available For Issuance Under Plan(3) Equity compensation plans approved by stockholders TOTAL (1) Consists of outstanding stock options to purchase 499,201 shares of common stock granted under the Company’s stock-based compensation plans. (2) The weighted average exercise price reflects an exercise price of $14.50 for 44,052 stock options granted in 2011; an exercise price of $14.88 for 42,542 stock options and an exercise price of $14.68 for 10,000 stock options granted in 2012; an exercise price of $15.23 for 51,881 stock options granted in 2013; an exercise price of $16.38 for 80,760 stock options granted in 2014; an exercise price of $18.34 for 65,972 stock options granted in 2015; an exercise price of $18.70 for 76,327 stock options granted in 2016; an exercise price of $26.31 for 42,857 stock options granted in 2017; and an exercise price of $25.58 for 43,123 stock options granted in 2018; an exercise price of $27.25 for 41,685 stock options granted in 2019 under the Company’s stock-based compensation plans. 499,201 $ 499,201 $ 2,525,955 2,525,955 19.32 19.32 (3) Represents the number of available shares that may be granted as stock options and other stock awards under the Company’s stock-based compensation plans. Item 13. Certain Relationships and Related Transactions, and Director Independence The information required by this item is incorporated herein by reference to the Proxy Statement to be filed for the Annual Meeting of Stockholders to be held on April 23, 2020. Item 14. Principal Accountant Fees and Services The information required by this item is incorporated herein by reference to the Proxy Statement to be filed for the Annual Meeting of Stockholders to be held on April 23, 2020. PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report 115 PART IV Item 15. Exhibits and Financial Statement Schedules The exhibits and financial statement schedules filed as a part of this Annual Report on Form 10-K are as follows: (a)(1) Financial Statements Report of Independent Registered Public Accounting Firm Report of Independent Registered Public Accounting Firm on Internal Control Over Financial Reporting Consolidated Statements of Financial Condition December 31, 2019 and 2018 Consolidated Statements of Income Years Ended December 31, 2019, 2018 and 2017 Consolidated Statements of Comprehensive Income Years Ended December 31, 2019, 2018 and 2017 Consolidated Statement of Changes in Stockholders’ Equity for the Years Ended December 31, 2019, 2018 and 2017 Consolidated Statements of Cash Flows Years Ended December 31, 2019, 2018 and 2017 Notes to Consolidated Financial Statements. Page Number 59 61 62 63 64 65 68 70 (a)(2) Financial Statement Schedules No financial statement schedules are filed because the required information is not applicable or is included in the consolidated financial statements or related notes. (a)(3) Exhibits 3.1 3.2 4.1 4.6 10.1 10.2 10.3 10.4 10.5 Certificate of Incorporation of Provident Financial Services, Inc. (Filed as an exhibit to the Company’s Registration Statement on Form S-1, and any amendments thereto, with the Securities and Exchange Commission/Registration No. 333-98241.) Amended and Restated Bylaws of Provident Financial Services, Inc. (Filed as an exhibit to the Company’s December 31, 2011 Annual Report to Stockholders on Form 10-K filed with the Securities and Exchange Commission on February 29, 2012/File No. 001-31566.) Form of Common Stock Certificate of Provident Financial Services, Inc. (Filed as an exhibit to the Company’s Registration Statement on Form S-1, and any amendments thereto, with the Securities and Exchange Commission/Registration No. 333-98241.) Description of Capital Stock of Provident Financial Services, Inc. Employment Agreement by and between Provident Financial Services, Inc and Christopher Martin dated September 23, 2009. (Filed as an exhibit to the Company’s September 30, 2009 Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission on November 9, 2009/File No. 001-31566.) Change in Control Agreement by and between Provident Financial Services, Inc. and Christopher Martin dated as of December 16, 2015. (Filed as Exhibit 10.2 to the Company’s December 31, 2015 Annual Report to Stockholders on Form 10-K filed with the Securities and Exchange Commission on February 29, 2016/File No. 001-31566.) Form of Three-Year Change in Control Agreement between Provident Financial Services, Inc. and each of Messrs. Blum, Kuntz and Lyons dated as of December 16, 2015. (Filed as Exhibit 10.3 to the Company’s December 31, 2015 Annual Report to Stockholders on Form 10-K filed with the Securities and Exchange Commission on February 29, 2016/File No. 001-31566.) Form of Two-Year Change in Control Agreement between Provident Financial Services, Inc. and certain senior officers. (Filed as Exhibit 10.4 to the Company’s December 31, 2015 Annual Report to Stockholders on Form 10-K filed with the Securities and Exchange Commission on February 29, 2016/File No. 001-31566.) Form of One-Year Change in Control Agreement between Provident Financial Services, Inc. and certain senior officers. (Filed as Exhibit 10.5 to the Company’s December 31, 2015 Annual Report to Stockholders on Form 10-K filed with the Securities and Exchange Commission on February 29, 2016/File No. 001-31566.) 116 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportPART IV Item 16 Form 10-K Summary 10.6 10.7 10.8 10.9 10.10 10.11 10.12 10.13 10.14 21 23 31.1 31.2 32 101 Supplemental Executive Retirement Plan of Provident Bank. (Filed as Exhibit 10.5 to the Company’s December 31, 2008 Annual Report to Stockholders on Form 10-K filed with the Securities and Exchange Commission on March 2, 2009/File No. 001-31566.) Retirement Plan for the Board of Managers of Provident Bank. (Filed as Exhibit 10.7 to the Company’s December 31, 2008 Annual Report to Stockholders on Form 10-K filed with the Securities and Exchange Commission on March 2, 2009 /File No. 001-31566.) Provident Financial Services, Inc. Board of Directors Voluntary Fee Deferral Plan. (Filed as Exhibit 10.9 to the Company’s December 31, 2008 Annual Report to Stockholders on Form 10-K filed with the Securities and Exchange Commission on March 2, 2009/File No. 001-31566.) First Savings Bank Directors’ Deferred Fee Plan, as amended. (Filed as Exhibit 10.10 to the Company’s September 30, 2004 Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission on November 9, 2004/File No. 001-31566.) Provident Bank Non-Qualified Supplemental Defined Contribution Plan. (Filed as an exhibit to the Company’s May 27, 2010 Current Report on Form 8-K filed with the Securities and Exchange Commission on June 3, 2010/File No. 001-31566.) Provident Financial Services, Inc. Amended and Restated the Long-Term Equity Incentive Plan. (Filed as an appendix to the Company’s Proxy Statement for the 2014 Annual Meeting of Stockholders filed with the Securities and Exchange Commission on March 14, 2014/File No. 001-31566.) Omnibus Incentive Compensation Plan. (Filed as Exhibit 10.19 to the Company’s December 31, 2011 Annual Report to Stockholders on Form 10-K filed with the Securities and Exchange Commission on February 29, 2012/File No. 001-31566.) Provident Financial Services, Inc. Executive Annual Incentive Plan (Filed as an appendix to the Company’s Proxy Statement for the Annual Meeting of Stockholders filed with the Securities and Exchange Commission on March 13, 2015/File No. 001-31566.) Provident Financial Services, Inc. 2019 Long-Term Equity Incentive Plan Subsidiaries of the Registrant. Consent of KPMG LLP. Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. Certification of Chief Executive Officer and Chief Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. The following materials from the Company’s Annual Report to Stockholders on Form 10-K for the year ended December 31, 2019, formatted in iXBRL (Inline Extensible Business Reporting Language): (i) the Consolidated Statements of Financial Condition, (ii) the Consolidated Statements of Operations, (iii) the Consolidated Statements of Comprehensive Income, (iv) the Consolidated Statements of Changes in Stockholder’s Equity, (v) the Consolidated Statements of Cash Flows and (vi) the Notes to Consolidated Financial Statements. XBRL Instance Document 101.INS 101.SCH XBRL Taxonomy Extension Schema Document 101.CAL 101.DEF 101.LAB XBRL Taxonomy Extension Labels Linkbase Document 101.PRE XBRL Taxonomy Extension Presentation Linkbase Document 104 XBRL Taxonomy Extension Calculation Linkbase Document XBRL Taxonomy Extension Definition Linkbase Document Cover Page Interactive Data File (formatted in iXBRL and contained in exhibit 101). Item 16. Form 10-K Summary Not applicable. PROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual Report 117 PART IV Signatures Signatures Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. Date: March 2, 2020 PROVIDENT FINANCIAL SERVICES, INC. By: /s/ Christopher Martin Christopher Martin Chairman, President and Chief Executive Officer Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. By: /s/ Christopher Martin Christopher Martin, Chairman, President and Chief Executive Officer (Principal Executive Officer) Date: March 2, 2020 By: /s/ robert adaMo Robert Adamo, Director By: Date: By: Date: By: /s/ thoMas M. Lyons Thomas M. Lyons, Senior Executive Vice President and Chief Financial Officer (Principal Financial Officer) March 2, 2020 /s/ Frank s. Muzio Frank S. Muzio, Executive Vice President and Chief Accounting Officer (Principal Accounting Officer) March 2, 2020 /s/ thoMas W. berry Thomas W. Berry, Director /s/ JaMes p. dunigan James P. Dunigan, Director /s/ ursuLine FoLey Ursuline Foley, Director /s/ MattheW k. harding Matthew K. Harding, Director /s/ John pugLiese John Pugliese, Director Date: March 2, 2020 Date: March 2, 2020 By: Date: By: Date: By: Date: By: March 2, 2020 March 2, 2020 March 2, 2020 /s/ Laura L. brooks Laura L. Brooks, Director /s/ Frank L. Fekete Frank L. Fekete, Director /s/ terenCe gaLLagher Terence Gallagher, Director /s/ CarLos hernandez Carlos Hernandez, Director By: Date: By: Date: By: Date: By: March 2, 2020 March 2, 2020 March 2, 2020 Date: March 2, 2020 Date: March 2, 2020 811 www.provident.bankPROVIDENT FINANCIAL SERVICES, INC. ❘ 2019 Annual ReportDesigned & published by labrador-company.com ANNUAL MEETING The annual meeting of stockholders will be held on April 23, 2020 at 10:00 a.m. at the Delta Hotels Marriott, 515 U.S. Highway 1 South, Iselin, New Jersey. STOCK LISTING The common stock of Provident Financial Services, Inc. is listed on the New York Stock Exchange and trades under the ticker symbol PFS. TRANSFER AGENT Stockholders wishing to update their address, transfer ownership of stock certificates, report lost certificates or inquire regarding other stock registration matters should contact: Broadridge Corporate Issuer Solutions, Inc. P.O. Box 1342 Brentwood, New York 11717 1-888-235-9148 shareholder@broadridge.com CONTACT INFORMATION Information regarding Provident Financial Services, Inc. and Provident Bank is available on our web site: provident.bank For additional information contact: Provident Financial Services, Inc. Investor Relations 100 Wood Avenue South Iselin, New Jersey 08830 1 (732) 590-9300 investorrelations@provident.bank INDEPENDENT PUBLIC ACCOUNTANTS KPMG LLP 51 JFK Parkway Short Hills, New Jersey 07078 239 WASHINGTON STREET JERSEY CITY, NJ 07302 PROVIDENT.BANK 2019 Annual Report_BACK.indd 1 1/29/2020 10:10:58 AM

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