QIWI
Annual Report 2017

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Table of Contents UNITED STATESSECURITIES AND EXCHANGE COMMISSIONWashington, D.C. 20549 Form 20-F ☐REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g) OF THE SECURITIES EXCHANGEACT OF 1934Or ☒ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934For the fiscal year ended December 31, 2017Or ☐TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF1934Or ☐SHELL COMPANY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACTOF 1934Commission file number: 001-35893 QIWI PLC(Exact name of Registrant as specified in its charter) N/A(translation of Registrant’s name into English)Cyprus(Jurisdiction of incorporation or organization)Kennedy 12, Kennedy Business Centre, 2nd floorP.C. 1087, Nicosia, Cyprus(Address of principal executive offices)Varvara Kiseleva+ 357 22-65-33-90ir@qiwi.comKennedy 12, Kennedy Business Centre, 2nd floorP.C. 1087, Nicosia, Cyprus(Name, telephone, e-mail and/or facsimile number and address of company contact person)Securities registered or to be registered pursuant to Section 12(b) of the Act: Title of Each Class Name of Each Exchange on Which RegisteredAmerican Depositary Shares, each representing one Class B ordinary share,having a nominal value EUR 0.0005 per share The NASDAQ Stock Market LLCClass B ordinary shares, having a nominal value of EUR 0.0005 per share* *Not for trading, but only in connection with the registration of the American Depositary Shares. Securities registered or to be registered pursuant to Section 12(g) of the Act:None(Title of Class)Securities for which there is a reporting obligation pursuant to Section 15(d) of the Act:None(Title of Class) Indicate the number of outstanding shares of each of the Issuer’s classes of capital or common stock as of the close of the period covered by the annualreport.As of December 31, 2017, 14,277,871 Class A ordinary shares, par value EUR 0.0005 per share and 46,654,783 Class B ordinary shares, par value EUR0.0005 per share were outstanding.Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☒ No ☐If this report is an annual or transition report, indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of theSecurities Exchange Act of 1934. Yes ☐ No ☒Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934during the preceding 12 months (or for such a shorter period that the registrant was required to file such reports), and (2) has been subject to such filingrequirements for the past 90 days. Yes ☒ No ☐Indicate by check mark whether the registrant has submitted electronically and posted on its corporate website, if any, every Interactive Data Filerequired to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorterperiod that the registrant was required to submit and post such files). Yes ☐ No ☐Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or an emerging growth company.See definition of “large accelerated filer, “accelerated filer,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.Large accelerated filer ☒ Accelerated filer ☐ Non-accelerated filer ☐ Emerging growth company ☐If an emerging growth company that prepares its financial statements in accordance with U.S. GAAP, indicate by check mark if the registrant haselected not to use the extended transition period for complying with any new or revised financial accounting standards† provided pursuant to Section 13(a)of the Exchange Act ☐† The term “new or revised financial accounting standard” refers to any update issued by the Financial Accounting Standards Board to its AccountingStandards Codification after April 5, 2012.Indicate by check mark which basis of accounting the registrant has used to prepare the financial statements included in this filing: U.S. GAAP ☐ International Financial Reporting Standards as issuedby the International Accounting Standards Board ☒ Other ☐If “Other” has been checked in response to the previous question, indicate by check mark which financial statement item the Registrant has elected tofollow: Item 17 ☐ Item 18 ☐If this is an annual report, indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).Yes ☐ No ☒(APPLICABLE ONLY TO ISSUERS INVOLVED IN BANKRUPTCY PROCEEDINGS DURING THE PAST FIVE YEARS)Indicate by check mark whether the registrant has filed all documents and reports required to be filed by Sections 12, 13 or 15(d) of the SecuritiesExchange Act of 1934 subsequent to the distribution of securities under a plan confirmed by a court. Yes ☐ No ☐ Table of ContentsTABLE OF CONTENTS PART I ITEM 1. Identity of Directors, Senior Management and Advisers 3 ITEM 2. Offer Statistics and Expected Timetable 3 ITEM 3. Key Information 3 A. Selected financial data 3 B. Capitalization and Indebtedness 7 C. Reasons for the Offer and Use of Proceeds 7 D. Risk Factors 7 ITEM 4. Information on the Company 37 A. History and Development of the Company 37 B. Business Overview 38 C. Organizational Structure 52 D. Property, Plants and Equipment 52 ITEM 4A. Unresolved Staff Comments 52 ITEM 5. Operating and Financial Review and Prospects 52 A. Operating Results 52 B. Liquidity and capital resources 67 C. Research and development, patents and licenses, etc. 69 D. Trend information 69 E. Off-balance sheet arrangements 69 F. Tabular disclosure of contractual obligations 69 G. Safe harbor 69 ITEM 6. Directors, Senior Management and Employees 69 A. Directors and Senior Management 69 B. Compensation 70 C. Board Practices 72 D. Employees 74 E. Share Ownership 74 ITEM 7. Major Shareholders and Related Party Transactions 74 A. Major Shareholders 74 B. Related Party Transactions 75 1 Table of Contents C. Interests of Experts and Counsel 76 ITEM 8. Financial Information 76 A. Consolidated Financial Statements and Other Financial Information 76 B. Significant Changes 76 ITEM 9. The Offer and Listing 76 A. Offer and Listing Details 76 B. Plan of Distribution 76 C. Markets 77 D. Selling Shareholders 77 E. Dilution 78 F. Expenses of the Issue 78 ITEM 10. Additional Information 78 A. Share Capital 78 B. Memorandum and Articles of Association 78 C. Material Contracts 82 D. Exchange Controls 82 E. Taxation 82 F. Dividends and Paying Agents 92 G. Statements by Experts 92 H. Documents on Display 92 I. Subsidiary Information 92 ITEM 11. Quantitative and Qualitative Disclosures About Market Risk 92 ITEM 12. Description of Securities Other Than Equity Securities 94 A. Debt Securities 94 B. Warrants and Rights 94 C. Other Securities 95 D. American Depositary Shares 95 PART II ITEM 13. Defaults, Dividend Arrearages and Delinquencies 95 ITEM 14. Material Modifications to the Rights of Security Holders and Use of Proceeds 95 ITEM 15. Controls and Procedures 96 ITEM 16. [RESERVED] 97 ITEM 16A. Audit Committee Financial Expert 97 ITEM 16B. Code of Ethics 97 ITEM 16C. Principal Accountant Fees and Services 97 ITEM 16D. Exemptions from the Listing Standards for Audit Committees 98 ITEM 16E. Purchases of Equity Securities by the Issuer and Affiliated Purchasers 98 ITEM 16F. Change in Registrant’s Certifying Accountant 98 ITEM 16G. Corporate Governance 98 ITEM 16H. Mine Safety Disclosure 99 PART III ITEM 17. Financial Statements 99 ITEM 18. Financial Statements 99 ITEM 19. Exhibits 99 2 Table of ContentsSPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTSThis annual report contains forward-looking statements that reflect our current expectations and views of future events. These forward lookingstatements are made under the “safe-harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. Some of these forward lookingstatements can be identified by terms and phrases such as “anticipate”, “should”, “likely”, “foresee”, “believe”, “estimate”, “expect”, “intend”, “continue”,“could”, “may”, “plan”, “project”, “predict”, “will”, and similar expressions. These forward-looking statements include statements relating to: • our goals and strategies; • our ability to grow our payment volumes; • our ability to maintain and grow the size of our physical and virtual distribution; • our ability to increase our market share in our key payment market verticals; • our ability to successfully introduce new products and services, including our payment-by-installment card SOVEST; • our ability to maintain our relationships with our merchants and agents; • the expected growth of Qiwi Wallet and alternative methods of payment; • our ability to continue to develop new and attractive products and services; • our future business development, results of operations and financial condition; • our ability to continue to develop new technologies and upgrade our existing technologies; • competition in our industry; • projected revenue, profits, earnings and other estimated financial information; and • developments in, or changes, to the laws, regulation and governmental policies governing our business and industry.The preceding list is not intended to be an exhaustive list of all of our forward-looking statements. These forward-looking statements are based on ourbeliefs, assumptions and expectations of future performance, taking into account the information currently available to us. These statements are onlypredictions based upon our current expectations and projections about future events. There are important factors that could cause our actual results, level ofactivity, performance or achievements to differ materially from the results, level of activity, performance or achievements expressed or implied by theforward-looking statements. In particular, you should consider the risks set forth in Item 3.D “Risk Factors” in this annual report.These forward-looking statements speak only as of the date of this annual report. Except as required by law, we undertake no obligation to publiclyupdate or revise any forward-looking statements, whether as a result of new information, future events or otherwise.PART I ITEM 1.Identity of Directors, Senior Management and Advisers.Not applicable. ITEM 2.Offer Statistics and Expected Timetable.Not applicable. ITEM 3.Key Information. A.Selected financial data.The following tables set forth our selected consolidated financial and other data. You should read the following selected consolidated financial andother data together with the information in Item 5 “Operating and Financial Review and Prospects” and Item 3.D “Risk Factors” and our consolidatedfinancial statements and the related notes included elsewhere in this annual report. Our consolidated financial statements have been prepared in accordancewith the International Financial Reporting Standards as published by the International Accounting Standards Board.The following tables also contain translations of ruble amounts into U.S. dollars for amounts presented as of December 31, 2017 and for the year endedDecember 31, 2017. These translations are solely for convenience of the reader and were calculated at the rate of RUB 57.6002 per U.S. $1.00, which is equalto the official exchange rate quoted by the Central Bank of the Russian Federation, or CBR, on December 31, 2017. 3 Table of Contents Year ended December 31, 2013 2014* 2015* 2016 2017 RUB RUB RUB RUB RUB U.S.$ (in millions, except per share data) Consolidated Income Statement Data: Revenue 11,666 14,718 17,717 17,880 20,897 363 Cost of revenue (6,396) (7,273) (8,695) (8,646) (9,763) (169) Selling, general and administrative expenses (2,678) (3,082) (3,469) (3,423) (6,243) (108) Depreciation and amortization (113) (353) (689) (796) (796) (14) Impairment of intangible assets recorded on acquisitions (5) — — (878) (104) (2) Profit from operations 2,473 4,010 4,864 4,137 3,991 69 Loss on disposal of subsidiaries — — (38) (10) — — Other income and expenses, net 71 12 (23) (69) (41) (1) Foreign exchange gain 79 3,359(1) 2,801(1) 1,040(1) 257(1) 4 Foreign exchange loss (71) (1,428)(1) (1,360)(1) (1,963)(1) (373)(1) (6) Share of loss of associates (79) (26) — — — — Impairment of investment in associates (22) (25) — — — — Interest income and expenses, net (6) (40) (93) (28) 6 0 Profit before tax from continuing operations 2,445 5,862 6,151 3,107 3,840 67 Income tax expense (610) (894) (877) (618) (698) (12) Net profit 1,835 4,968 5,274 2,489 3,142 55 Attributable to: Equity holders of the parent 1,873 5,024 5,187 2,474 3,114 54 Non-controlling interests (38) (56) 87 15 28 0 Weighted average number of shares Basic 52 53 58 60 61 61 Diluted 52 54 58 61 61 61 Earnings per share Basic 36.00 94.09 89.72 40.91 51.25 0.89 Diluted 35.70 92.73 89.49 40.79 50.92 0.88 Dividends declared per share RUB 35.86 53.46 11.56 79.92 36.22 n/a U.S.$ 1.10 0.95 0.25 1.16 0.62 n/a As of December 31, 2013 2014 2015 2016 2017 RUB RUB RUB RUB RUB U.S.$ (in millions) Consolidated Balance Sheet Data: Cash and cash equivalents 11,637 17,080 19,363 18,997 18,406 320 Total current assets 16,342 25,036 27,015 27,205 31,094 540 Total assets 20,665 30,050 41,577 39,674 45,059 782 Total equity 2,704 8,334 22,436 19,969 21,157 367 Total debt 110 43 3 0 0 0 Total liabilities 17,961 21,716 19,141 19,705 23,902 415 Total equity and liabilities 20,665 30,050 41,577 39,674 45,059 782 *The amounts shown here may immaterially differ from the amounts shown in Annual report on Form 20-F for the year ended December 31, 2015 due torounding adjustments. 4 Table of Contents Year ended December 31, 2013 2014 2015 2016 2017 RUB RUB RUB RUB RUB U.S.$ (in millions, except as otherwise indicated) Other Financial and Operating Data: Adjusted net revenue(2) 6,168 8,836 10,228 10,611 13,193 229 Payment Services segment net revenue 6,075 8,807 10,198 10,583 12,580 218 Adjusted EBITDA(2) 2,978 4,818 5,640 6,035 5,185 90 Adjusted net profit(2) 2,173 3,496 4,142 4,714 4,054 70 Payment Services segment payment volume (in billions)(3) 561 645 860(4) 847 911 16 Active kiosks and terminals (units)(4) 168,236 181,148 172,269 162,173 152,525 n/a Active Qiwi Wallet accounts (at period end, in millions)(5) 15.4 17.2 16.1 17.2 20.1 n/a Payment services segment net revenue yield(6) 1.08% 1.37% 1.19% 1.25% 1.38% n/a Consumer Financial Services segment payment volume (in billions)(7) — — — — 3.3 0.06 (1)Primarily relates to foreign currency changes resulting from the funds received in connection with our offering of ADSs in June 2014.(2)See “—Non-IFRS Financial Measures” for how we define and calculate adjusted net revenue, adjusted EBITDA, and adjusted net profit as non-IFRSfinancial measures and reconciliations of these measures to revenue, in the case of adjusted net revenue, and net profit, in the case of adjusted EBITDAand adjusted net profit.(3)Payment Services segment payment volume consists of the amounts paid by our customers to merchants or other customers less intra-groupeliminations in our Payment Services segment.(4)We measure the numbers of our kiosks and terminals on a daily basis, with only those kiosks and terminals being taken into calculation through whichat least one payment has been processed during the day, which we refer to as active kiosks and terminals. The period end numbers of our kiosks andterminals are calculated as an average of the amount of active kiosks and terminals for the last 30 days of the respective reporting period.(5)Number of active Qiwi Wallet accounts is defined as the number of wallets through which at least one payment has been made or that have been loadedor reloaded in the 12 months preceding the end of the relevant reporting period.(6)Payment Services segment net revenue yield is defined as Payment Services segment net revenue divided by Payment Services payment segmentvolume and directly corresponds the average payment net revenue yield presented in previous annual reports.(7)Consumer Financial Services segment payment volume consist of the amounts paid by our customers using SOVEST card to our partner merchants.Non-IFRS Financial MeasuresWe present adjusted net revenue, adjusted EBITDA and adjusted net profit, each of which are non-IFRS financial measures. You should not considerthese non-IFRS financial measures as substitutes for or superior to revenue, in the case of adjusted net revenue, or net profit, in the case of adjusted EBITDAand adjusted net profit, each prepared in accordance with IFRS. Furthermore, because these non-IFRS financial measures are not determined in accordancewith IFRS, they are susceptible to varying calculations and may not be comparable to other similarly titled measures presented by other companies. Weencourage investors and others to review our financial information in its entirety and not rely on a single financial measure.Adjusted net revenueAdjusted net revenue is calculated by subtracting cost of revenue from revenue and adding back payroll and related taxes. Adjusted net revenue is akey measure used by management to observe our operational profitability since it reflects our portion of the revenue net of fees that we pass through,primarily to our agents and other reload channels providers. In addition, under IFRS, most types of fees are presented on a gross basis whereas certain types offees are presented on a net basis. Therefore, in order to analyze our two sources of payment processing fees on a comparative basis, management reviewsadjusted net revenue. We add back payroll and related taxes because, although they are an essential part of the services we provide to our clients, theseexpenses are not directly linked to payment volume. Nevertheless, payroll and related taxes represents an important portion of our operating costs and affectsliquidity and financial performance. The following table reconciles adjusted net revenue to revenue. Year ended December 31, 2013 2014* 2015* 2016 2017 RUB RUB RUB RUB RUB U.S.$ (in millions) Revenue 11,666 14,718 17,717 17,880 20,897 363 Minus: Cost of revenue (exclusive of depreciation and amortization) (6,396) (7,273) (8,695) (8,646) (9,763) (169) Plus: Payroll and related taxes 898 1,391 1,206 1,377 2,059 36 Adjusted net revenue 6,168 8,836 10,228 10,611 13,193 229 *The amounts shown here may immaterially differ from the amounts shown in Annual report on Form 20-F for the year ended December 31, 2015 due torounding adjustments.Adjusted EBITDAAdjusted EBITDA is defined as net profit before income tax expense, interest expense, interest income and depreciation and amortization, as furtheradjusted for share of loss of associates, impairment of investment in associates, foreign exchange gain and loss, other expenses, other income, loss on disposalof subsidiaries, income from depositary, offering expenses, share-based payment expenses and impairment of goodwill and intangible assets acquired in thebusiness combinations. We present adjusted EBITDA as a supplemental performance measure because we 5 Table of Contentsbelieve that it facilitates operating performance comparisons from period to period and company to company by backing out potential differences caused byvariations in capital structures (affecting interest expenses, net), changes in foreign exchange rates that impact financial asset and liabilities denominated incurrencies other than our functional currency (affecting foreign exchange loss/gain, net), tax positions (such as the impact on periods or companies ofchanges in effective tax rates), the age and book depreciation of fixed assets (affecting relative depreciation expense), non-cash charges (affecting share-basedpayments expenses and impairment of intangible assets acquired in the business combinations), and certain one-time income and expenses (affecting otherincome, offering expenses, loss on disposal of subsidiaries and income from depository). Adjusted EBITDA also excludes other expenses, share in losses ofassociates and impairment of investment in associates because we believe it is helpful to view the performance of our business excluding the impact ofentities that we do not control, and because our share of the net income (loss) of the associate and other expenses includes items that have been excludedfrom adjusted EBITDA (such as finance expenses, net, tax on income and depreciation and amortization). Because adjusted EBITDA facilitates internalcomparisons of operating performance on a more consistent basis, we also use adjusted EBITDA in measuring our performance relative to that of ourcompetitors.Some limitations of adjusted EBITDA are: • adjusted EBITDA does not include offering expenses; • adjusted EBITDA does not reflect income tax payments that may represent a reduction in cash available to us; • adjusted EBITDA does not include other income, other expense and foreign exchange gains and losses; • adjusted EBITDA excludes depreciation and amortization and although these are non-cash charges, the assets being depreciated and amortizedmay have to be replaced in the future; and • adjusted EBITDA does not include share-based payments. Year ended December 31, 2013 2014 2015 2016 2017 RUB RUB RUB RUB RUB U.S.$ (in millions) Net Profit 1,835 4,968 5,274 2,489 3,142 55 plus: Depreciation and amortization 113 353 689 796 796 14 Impairment of investment in associates 22 25 — — — — Other income and expenses, net (excluding income from depositary) — 26 23 69 41 1 Foreign exchange gain (79) (3,359)(1) (2,801)(1) (1,040)(1) (257)(1) (4) Foreign exchange loss 71 1,428(1) 1,360(1) 1,963(1) 373(1) 6 Share of loss of associates 79 26 — — — — Interest income and expense, net 6 40 93 28 (6) (0) Income tax expenses 610 894 877 618 698 12 Income from depositary(2) (71) (38) — — — — Offering expenses 155 32 — — — — Share-based payment expenses 231 422 88 224 398 7 Loss from disposals of subsidiaries — — 38 10 — — Impairment of intangible assets recorded on acquisitions 5 — — 878 — — Adjusted EBITDA 2,978 4,818 5,640 6,035 5,185 90 (1)Primarily relates to foreign currency changes resulting from the funds received in connection with our offering of ADSs in June 2014.(2)Income from depositary is presented in the separate line in reconciliation tables for convenience purposes, while it is included in other income in ourfinancial statements.Adjusted net profitAdjusted net profit is defined as net profit excluding amortization of fair value adjustments, loss on disposals of subsidiaries, share-based paymentexpenses, offering expenses, impairment of goodwill and intangible assets acquired in the business combinations, income from depositary, foreign exchangegain on June 2014 offering proceeds and the effects of taxation on those excluded items. Adjusted net profit is a key measure used by management to observethe operational profitability of the company. We believe adjusted net profit is useful to an investor in evaluating our operating performance because itmeasures a company’s operating performance without the effect of non-recurring items or items that are not core to our operations. For example, loss ondisposals, the effects of deferred taxation on excluded items and offering expenses do not represent the core operations of the business, and amortization offair value adjustments and share-based payments expenses do not have a substantial cash effect. Nevertheless, such gains and losses can affect our financialperformance. 6 Table of ContentsThe following table reconciles adjusted net profit to net profit. Year ended December 31, 2013 2014 2015 2016 2017 RUB RUB RUB RUB RUB U.S.$ (in millions) Net profit 1,835 4,968 5,274 2,489 3,142 55 Impairment of intangible assets recorded on acquisitions 5 — — 878 — — Amortization of fair value adjustments 22 74 270 396 344 6 Loss on disposals of subsidiaries — — 38 10 — — Offering expenses 155 32 — — — — Income from depositary(1) (71) (38) — — — — Share-based payment expenses 231 422 88 224 398 7 Effect of taxation of the above items (4) (15) (52) (258) (66) (1) Foreign Exchange gain on June 2014 offering proceeds(2) — (1,947) (1,476) 975 236 4 Adjusted net profit 2,173 3,496 4,142 4,714 4,054 70 (1)Foreign exchange gain on June 2014 offering proceeds, as presented in the reconciliation of net profit to adjusted net profit differs from the foreignexchange loss/(gain) in the reconciliation of net profit to adjusted EBITDA as the latter includes all the foreign exchange losses/(gains) for the period,while the former relates solely to foreign currency changes resulting from the funds received in connection with our offering of ADSs in June 2014.(2)Income from depositary is presented in the separate line in reconciliation tables for convenience purposes, while it is included in other income in ourfinancial statements for the years ended December 31, 2014 and December 31, 2015.Exchange Rate InformationThe following tables show, for the periods indicated, certain information regarding the exchange rates between the Russian ruble and the U.S. dollar,based on the official exchange rate quoted by the CBR. Period Period End Period average(1) High Low Year ended December 31, 2013 32.73 31.98 33.47 29.93 Year ended December 31, 2014 56.26 39.34 67.79 32.66 Year ended December 31, 2015 72.88 62.01 72.88 49.18 Year ended December 31, 2016 60.66 66.35 83.59 60.27 Year ended December 31, 2017 57.60 58.10 60.75 55.85 September 2017 58.02 57.74 58.55 57.00 October 2017 57.87 57.70 58.32 57.09 November 2017 58.33 58.93 60.25 58.09 December 2017 57.60 58.57 59.29 57.45 January 2018 56.29 56.50 57.05 55.83 February 2018 55.67 56.81 58.17 55.67 March 2018 (through March 23) 56.84 56.96 57.70 56.37 (1)The period average in respect of a year is calculated as the average of the exchange rates on the last business day of each month in the relevant period.The period average in respect of a month is calculated as the average of the exchange rates for each business day in the relevant month. B.Capitalization and Indebtedness.Not applicable. C.Reasons for the Offer and Use of Proceeds.Not applicable. D.Risk FactorsIn conducting our business, we face many risks that may interfere with our business objectives. Some of these risks relate to our operational processes,while others relate to our business environment. It is important to understand the nature of these risks. If any of the following risks actually occurs, it maymaterially harm our business, results of operations or financial condition. 7 Table of ContentsRisks Relating to Our Business and IndustryThe financial services industry is highly competitive, and we have a vast number of competitors that are larger and have greater financial and otherresources.The financial services industry in which we operate with our payment services and other financial services that we provide is highly competitive,and our ability to compete effectively is therefore of paramount importance. In all countries where we operate, we face competition from a variety of financialand non-financial business groups. These competitors include retail banks, non-traditional payment service providers (such as retailers and mobile networkoperators, or MNOs), electronic payment system operators, as well as other companies which provide various forms of banking and payment solutions orservices, including electronic payments, payment processing services, consumer lending and other services. Competitors in our industry seek to differentiatethemselves by features and functionalities such as speed, convenience, network size, accessibility, safety, reliability and price, among others. A significantnumber of our competitors have greater financial, technological and marketing resources than we have, operate robust networks and are highly regarded byconsumers.Our key competitors in Russia are retail banks, particularly those with a focus on well-developed electronic payment solutions, includingSberbank, Russia’s largest retail bank that is majority-owned by the Russian state, Alfa-Bank, one of the leading privately owned Russian retail banks, bothof which have electronic banking solutions and large retail networks, and Tinkoff Bank, which positions itself as a specialized bank specifically focused oninnovative online retail financial services. Sberbank, for example, has long adhered to the strategy of innovation in the financial and payments space and hasbeen focusing on the promotion of alternative banking channels, such as kiosks, internet banking and mobile banking. It actively develops its onlinepayment services capabilities, including through its online and mobile banking platform Sberbank Online and through Yandex.Money, one of the majorelectronic payment service providers in Russia that it operates in a joint venture with Yandex, a leading Russian diversified technology company. InNovember 2016 the Supervisory Board of Sberbank approved a strategic initiative to transform the bank into an e-commerce ecosystem based on open sourcesoftware. If implemented, this move may make Sberbank’s model closer to that of our company, enable Sberbank and other players to develop new financialproducts on the basis of Sberbank’s platform and potentially further intensify competition between us. In furtherance of this strategy, in December 2017Sberbank signed a binding agreement with Yandex to form yet another joint venture, based on Yandex’s Yandex.Market e-commerce platform, which wouldfocus on creating a B2C online retail marketplace. This deal could result in a substantial shift in the competitive landscape of the Russian physicale-commerce market to the detriment of our position, market share and growth potential in this category of payments. Sberbank is the leader of the Russianpayments market by a wide margin, and has access to significant financial resources and an extensive nationwide network of branches. Sberbank is the largestprocessor of utility bill payments, which constitute a significant portion of overall consumer spending in our industry. These factors give Sberbank asubstantial competitive advantage over us in the payments business as well as any other financial services businesses that we pursue or may pursue. Alfa-Bank is similarly a major retail bank that combines a strong competitive position in the traditional retail banking sector with a focus on developinginnovative financial and payments solutions. Tinkoff Bank is a provider of online retail financial services operating in Russia through a high-tech branchlessplatform. Other Russian banks are also actively pursuing the electronic payments business and developing various consumer payment solutions.Our competitors in the payments business also include non-traditional payment service providers that engage in payment services as a non-corebusiness. In particular, we compete with the Russian Federal State Unitary Enterprise Postal Service, or Russian Post, which offers certain payment services.Russian Post’s geographical penetration is more dispersed than our physical distribution network (i.e. our kiosks and terminals). It also co-owns, in a joint-venture with the Russian state-controlled VTB Bank, a full-service commercial bank Pochta Bank. As a state-sponsored institution, we believe that it is ableto provide payment services at significantly lower prices than we are able to match profitably. We also face competition from other non-traditional paymentservice providers that have substantial financial resources, such as brick-and-mortar and online retailers (such as Alibaba and its financial services subsidiaryAnt Financial which operates the AliPay payment system), as well as MNOs, in particular the Russian “Big Three” MNOs, MegaFon, VimpelCom and MTS,as well as their closest competitor Rostelekom. In February 2017, MTS announced the launch of MTS Money Wallet, an e-wallet which combines allpayment tools on one platform, including electronic wallet, bank cards, and customers’ mobile account balances. All other major MNOs have variouspayment solutions of their own as well. Non-traditional payment service providers have also included smartphone manufacturers such as Samsung (whichacquired an electronic payments company LoopPay in February 2015) and Apple (which introduced its own payments service Apple Pay in September 2014).New competitors may penetrate the Russian electronic payment market as well, including established international players such as MoneyGram or Google.Since the financial services industry is susceptible to disruption, new categories of non-traditional financial service providers may emerge in the future thatmay be difficult to currently anticipate.We also compete against some directly comparable businesses, such as electronic payment system operators (primarily Yandex.Money,WebMoney and PayPal) and kiosk and terminal operators, including Cyberplat, Compay and Elecsnet.In recent years, we have started expanding our product portfolio beyond our traditional payment services business to include other types offinancial services. These new projects include our payment-by-installments SOVEST card project that we launched in 2016 and Tochka, a digital bankingservice focused on offering a broad range of services to small and medium businesses (SMEs). In connection with each of these projects, we face intensecompetition from commercial and retail banks. In particular, SOVEST competes with commercial banks unsecured retail consumer lending programs, inparticular Sovkombank, HomeCredit and Tinkoff, all of which have equivalent or similar products. Tochka is an online and mobile banking service thatdigitalizes traditional banking services and competes primarily on the basis of enhanced user experience, price and add-on features, and are therefore exposedto competition from any banking institutions, particularly those that are focused on developing convenient online and mobile solutions such as Sberbank,Alfa Bank and Tinkoff. 8 Table of ContentsIn 2016, we became one of the payment services providers that is able to accept bets on behalf of the sports betting companies in Russia. Underamendments to the Russian betting laws introduced in 2014, in order to engage in sports betting, a bookmaker has to become a member of a self-regulatedorganization of bookmakers and abide by its rules, and any and all interactive bets may be only accepted through an Interactive Bets Accounting Center(TSUPIS) set up by a credit organization together with a self-regulated association of bookmakers. Accordingly, in 2016 QIWI Bank established a TSUPIStogether with one of the self -regulated associations of bookmakers in order to be able to accept such payments and started acting as a platform for acceptanceof interactive bets in favor of the members of the self-regulated organization of bookmakers. Processing payments for betting merchants represents arelatively significant portion of our revenues and also generally carries higher margins than processing payments to merchants in most other market verticalsthat we serve. Furthermore, gains received by our consumers from betting into their Qiwi Wallet accounts represents one of the significant reload sources forQiwi Wallet accounts. If other banks or payment service providers were to enter this market, the payment volume, revenue and margins of our Paymentsbusiness, as well as overall usage of Qiwi Wallet, could be materially adversely affected.Any increase in competition by other market participants, or any shift of customer preferences in their favor due to any real or perceivedadvantages of their products, could result in a loss of consumers and harm to our payment volume, revenue and margins. As major commercial and retailbanks increase their online and virtual presence and come up with increasingly sophisticated products directly competing with our core competencies, ourcompetitive position could be severely undermined, resulting in reduced demand for our products, both with respect to our payment services business and theother financial services projects that we are pursuing. If we are unable to compete successfully for consumers, agents and merchants, our business, financialcondition and results of operations could be materially adversely affected.Our continued growth depends on our ability to maintain or increase our payment services average net revenue yield.One of the key measures we use to assess the performance of our payment services business is average net revenue yield, which we calculate bydividing adjusted payment net revenue by the total payment volume of the transactions we process. Our average net revenue yield may be affected by anumber of factors, including increased competition, pressure from merchants and/or agents, and acquisitions. We have experienced declines in our averagenet revenue yield for certain merchant categories in the past, in particular for our Telecom merchants where the merchant fees were sharply reduced by the BigThree MNOs, who have been seeking to reduce costs, and may continue to do so in the future. In addition, in 2015, our average net revenue yield declinedfollowing the acquisition of the Contact money transfer system (“Contact”) and the Rapida payment processing system (“Rapida”) businesses, both of whichhad been operating with a significantly lower average net revenue yield than QIWI (excluding Contact and Rapida) during 2015. In order to maintain ourcompetitiveness, we must continue to ensure that our payment processing system provides a more convenient and attractive option for both merchants andcustomers than alternative systems that may not require payment of a processing fee. Retail banks and various payment service providers are constantlydeveloping low to zero-commission payment channels for their consumers. To attract consumers, we also offer certain services on a commission-free basis,such as most peer-to-peer transfers within Qiwi Wallet and certain payments in e-commerce. Despite our efforts, consumers may still choose to use otherpayment service providers, even if those providers do not offer the convenience that we do, because they charge lower fees. In addition, because agents andmerchants are able to switch between different payment service providers, we may face additional pressure to reduce the fees we charge due to increasedcompetition from other payment service providers.Our average net revenue yield is also impacted by the cost to us of consumers reloading their Qiwi Wallet accounts. We make available to ourconsumers a large variety of methods to reload the Qiwi Wallet accounts, including, among others, mobile phone balances, bank cards and accounts, kiosksand terminals and ATMs. The top up methods have different cost implications for us. For example, on payments made through the kiosks and terminalsowned by our agents, we historically paid lower fees for reloading the Qiwi Wallet than on payments made from bank cards as well as certain other channels.Additionally, since we provide payment processing services to a significant number of merchants in the sports betting industry, betting gains received by ourconsumers into their Qiwi Wallet accounts also represents a significant and cost-efficient source for consumers to reload their Qiwi Wallets, which couldexperience a decline if our presence as a payment provider in the sports betting market is diminished for any reason. We currently do not attempt to directconsumer preferences towards any particular reload methods. If reload methods that come at a higher cost to us were to constitute a larger proportion of ouroverall reload channels mix, our margins could be adversely affected, which could have a material adverse effect on our business, financial condition andresults of operations.If average net revenue yields declines as a result of any of these or other factors, we will have to offset the financial impact of such decline byincreasing our payment volume or through the development and enhancement of value added services or development of the new services and products. Wecannot assure you that we will be able to increase our payment volumes or that any new services we introduce and new products we develop will beprofitable. If we are unable to offset the decline in our average net revenue yield resulting from this and other factors, our business, financial condition andresults of operations could be materially adversely affected.We are subject to the economic risk and business cycles of our merchants and agents and the overall level of consumer spending.The financial services industry depends heavily on the overall level of consumer spending, which affects each of our operating segments. We areexposed to general economic conditions that affect consumer confidence, consumer spending, consumer discretionary income or changes in consumerpurchasing habits. Economic factors such as employment levels, business conditions, energy and fuel costs, interest rates, inflation rate and the strength ofthe ruble against foreign currencies (in particular the U.S. dollar) could reduce consumer spending or change consumer purchasing habits. A reduction in theamount of consumer spending could result in a decrease in our revenue and profits. If our merchants make fewer sales of their products and services using ourservices or consumers spend less money per transaction, the volume of payments our Payment services segment processes will decline, resulting in lowerrevenue. A further weakening in the economy could have a negative impact on our merchants, as well as consumers who purchase products and services usingour payment processing systems, which could, in turn, negatively impact our business, financial condition and results of operations, particularly if therecessionary environment disproportionately affects some of the market segments that represent a larger portion of our payment processing volume. Inaddition, these factors could force some of our merchants and/or agents to liquidate their operations or go bankrupt, or could cause our agents to reduce thenumber of their locations or hours of operation, resulting in reduced transaction volumes. Similarly, deteriorating economy and reduced consumer 9 Table of Contentsspending may translate into a decline in number of transactions with, or average ticket of, our SOVEST cards and may also affect the creditworthiness ofcustomers, which could result in increased credit risk. We also have a certain amount of fixed costs, including salaries and rent, which could limit our abilityto adjust costs and respond quickly to changes affecting the economy and our business.Russia’s economy has been facing significant challenges for the past few years due to the combined effect of the ongoing crisis in EasternUkraine, the deterioration of Russia’s relationships with many Western countries, the economic and financial sanctions imposed in connection with theseevents on certain Russian companies and individuals, as well as against entire sectors of Russian economy, by the U.S., EU, Canada and other countries, asteep decline in oil prices, a record weakening of the Russian ruble against the U.S. dollar, a lack of access to financing for Russian issuers, capital flight anda general climate of political and economic uncertainty, among other factors. See “– Economic instability in Russia could have an adverse effect on ourbusiness” and “– The situation in Ukraine and the U.S., EU and other sanctions that have been imposed could adversely impact our operations and financialcondition”. The Russian economy contracted both in 2015 and in 2016, although it returned to modest growth in 2017. During 2014-2016, the population’spurchasing power decreased due to the weakening of the ruble, basic necessities such as food products and utilities became more expensive, and consumerconfidence declined significantly, according to the Russian Consumer Confidence Overall Index reported by Rosstat. According to Rosstat, inflation was11.4% in 2014 and 12.9% in 2015 (although it relatively stabilized in 2016 at 5.4% and then further declined to 2.5% in 2017), while real average wageshave been declining (with Rosstat’s data for 2016 indicating that the population’s real disposable income contracted by 5.9% in 2016 as compared to 2015).Against this backdrop, household consumption decreased significantly in 2015 versus 2014, although it grew slightly by 1.5% in 2016, according to Rosstat.A prolonged economic slowdown in Russia could have a significant negative effect on consumer spending in Russia and, accordingly, on our business. As aresult of the challenging operating environment in Russia, we have experienced slower payment volume growth in certain of our payment categories andpayment volume decline in certain others. In particular certain types of Money Remittances and Financial Services category were affected by weak consumerspending and lack of growth in the underlying markets resulting from decrease in real disposable income, cautious consumer spending, reduced migration,ongoing purge of the Russian banking industry by the CBR and shrinkage of the banking sector as well as several other sector specific challenges. Furtheradverse changes in economic conditions in Russia could adversely impact our future revenues and profits and cause a material adverse effect on our business,financial condition and results of operations.We do not control the rates of the fees levied by our agents on consumers.Our agents pay us an agreed fee using a portion of the fees levied by them on consumers. The fee paid to us by the agent is based on a percentageof the value of each transaction that we process. In certain cases, mostly in telecom market vertical, the amount of fees levied by an agent on a consumer foreach particular transaction is determined by such agent at its own discretion. We do not cap the amount of such fees or otherwise control it. We believe thatthe fees set by our agents are market-driven, and that our interests and our agents’ interests are aligned with a view to maintaining fees at a level that wouldsimultaneously result in our agents’ profitability and customer satisfaction. However, we can provide no assurance that our agents will not raise fees to a levelthat will adversely affect the popularity of our products among consumers. At the same time, if we are forced to cap customer fees to protect the strength ofour brand or otherwise, we may lose a significant number of agents, which would reduce the penetration of our physical distribution network. In someinstances, we have introduced such caps at the request of our merchants. No assurance can be made that this trend will not increase. Material increases incustomer fees by our agents or the imposition of caps on the rates of such fees by us could have an adverse effect on our business, financial condition andresults of operations.Our independent public registered accounting firm identified a material weakness in our internal control over financial reporting during our 2011 audit,and we can provide no assurance that additional material weaknesses will not be identified in the future.Our internal controls relating to preparation of our financial statements may have not kept pace with the changes in and increasing scope andvolume of our business. Our financial reporting function and system of internal controls is less developed in certain respects than those of payment andfinancial service providers that operate in more developed markets and may not provide our management with as much or as accurate or timely information.The Public Company Accounting Oversight Board, or PCAOB, has defined a material weakness as “a significant deficiency, or combination of significantdeficiencies, that results in more than a remote likelihood that a material misstatement of the annual or interim statements will not be prevented or detected.”In connection with their audit of our consolidated financial statements for the year ended December 31, 2011, our independent registered public accountingfirm identified a material weakness in our internal controls with respect to our financial statement closing process. As a result of efforts we undertook, weremediated the related material weakness as of December 31, 2012. However, given that our business develops rapidly and our financial reporting becomesmore complex as we expand our operations into new business segments we have not been active before launching new operationally complex projects (inparticular SOVEST and Tochka projects), we can give no assurance that additional material weaknesses in our internal control over financial reporting willnot be identified in the future. Our failure to implement and maintain effective internal control over financial reporting could result in errors in our financialstatements that could lead to a restatement of our financial statements, cause us to fail to meet our reporting obligations and cause investors to loseconfidence in our reported financial information, which may result in a decline in the market price of our ADSs.If customer and merchant confidence in our business deteriorates, our business, financial condition and results of operations could be adversely affected.Our business is built on customers’ and merchants’ confidence in our brands, as well as our ability to provide fast, reliable payment services,including electronic payment and payment processing services, and other financial services. The strength of our brand and reputation are of paramountimportance to us. A number of factors could adversely affect customer confidence in our brand, many of which are beyond our control, and could have anadverse impact on our results of operations. These factors include: • illegal or improper use of our systems and compliance related concerns; 10 Table of Contents • regulatory action or investigations against us; • any significant interruption to our systems and operations; and • any breach of our security system or any compromises of consumer data.In addition, we are to some extent dependent on our agents, merchants and partners to which we license our products to maintain the reputationof our brands. Despite the measures that we put in place to ensure their compliance with our performance standards, our lack of control over their operationsmay result in the low quality of service of a particular counterparty being attributed to our brand, negatively affecting our overall reputation. Furthermore,negative publicity surrounding any assertion that our agents, merchants and/or partners are implicated in fraudulent transactions, irrespective of the accuracyof such publicity or its connection with our current operations or business, could harm our reputation.Any event that hurts our brand and reputation as a reliable financial services provider could have a material adverse effect on our business,financial condition and results of operations.A decline in the use of cash as a means of payment or a decline in the use of kiosks and terminals may result in a reduced demand for our services.A substantial part of the Russian population continues to rely on cash payments, rather than credit and debit card payments or electronicbanking. Our business developed as a network of kiosks and terminals allowing consumers to use physical currency for online payments, and our corecompetitive edge at the time was our ability to offer consumers that primarily used cash as means of payment access to online payments through our kiosksand terminals simultaneously offering merchants access to a large pool of customers that use cash. While we have since largely outgrown that model, ourkiosks and terminals network remains a significant part of our infrastructure as a reload and client acquisition channel for Qiwi Wallet. We believe thereforethat the usage of Qiwi Wallet and hence our volumes, revenues and the profitability of our Payment services segment continues to depend to some extent onthe use of cash as a means of payment and the reach of our kiosks and terminals network. Over time, the prevalence of cash payments is declining as a greaterpercentage of the population in emerging markets is adopting credit and debit card payments and electronic banking, and our kiosks and terminals network isdecreasing. Unless we can successfully differentiate ourselves from competition through other features and functionalities beyond providing a pathway toonline payments for consumers who continue to rely on cash through our kiosks and terminals network, and the access to this consumer segment for themerchants, the shift from cash payments to credit and debit card payments and electronic banking could reduce our market share and payment volumes andmay have a material adverse effect on our business, financial condition and results of operations.Other factors could also contribute to a decline in the use of kiosks and terminals, including regulatory changes, increases in consumer feesimposed by the agents (see “–We do not control the rates of the fees levied by our agents on consumers”), and development of alternative payment channels.Based on available data, we believe that the overall number of and the use of kiosks declined in 2015 versus prior years and continued to decline slightly in2016 and 2017.Since mid-2015 the CBR enhanced its scrutiny over the compliance by the agents with legislation that requires them to remit their proceeds tospecial accounts (see “- Regulation – Regulation of Payment Services”), which has had a negative impact on the size of our kiosk network. Through reducingthe size of our network, this has adversely affected the availability and convenience of our services to consumers, including the convenience of use of QiwiWallet, for which historically kiosks and terminals have been the most popular reload channel. We have since observed that these developments had theeffect of making the use of our kiosks and terminals generally more expensive or less convenient for the consumers as reflected in the decreasing paymentvolumes in telecom and other (mainly Multi Level Marketing or MLM) market verticals. These developments also temporarily increased the cost to us ofconsumers reloading their Qiwi Wallet accounts, since historically our kiosks and terminals have been the most popular reload channel (see “–Our continuedgrowth depends on our ability to maintain or increase our average payment net revenue yield”). There can be no assurance that this negative impact will notcontinue going forward as increased regulatory pressures put more agents out of business and deter new ones from entering it. Another development thatcould have a similar effect on our business is the introduction in 2016 of amendments to the Federal Law of the Russian Federation No. 54-FZ “On the use ofcash registers in cash payments and (or) settlements with the use of payment cards”, dated May 22, 2003 (as amended). In particular, the law mandated that allkiosks (subject to certain exceptions) be equipped with new or modernized cash registers prior to July 1, 2017. There can be no assurance that our agents areand will continue to be fully in compliance with the new requirements, which could cause a further reduction of our kiosk network.Moreover, failure to comply with such enhanced control measures by us or our agents could result in the CBR imposing fines or restrictions onour activities (see “–Qiwi Bank and other Russian banks and credit organizations operate in a highly regulated environment, and increased regulator scrutinycould have an adverse effect on our business, financial condition and results of operations”). All of these factors could have a material adverse effect on ourbusiness, financial condition and results of operations.We may not be able to expand into new geographical markets, or develop our existing international operations successfully, which could limit our abilityto grow and increase our profitability.Certain of our services are offered in countries beyond Russia, and we look to further expand our geographical footprint if the right opportunitiesappear. Our expansion into new geographical markets and further development of our international operations depend on our ability to apply our existingtechnology or to develop new applications to meet the particular needs of each local market or country. We may not have adequate financial, technologicalor personnel and management resources to develop effective and secure services or distribution channels that will satisfy the demands of these markets. Wemay not be able to establish partnerships with merchants, agents or other counterparties that we may need in order to strengthen our international operations.If we 11 Table of Contentsfail to enter new markets or countries or to develop our international operations, we may not be able to continue to grow our revenues and earnings.Furthermore, we may expand into new geographical markets in which we may not have any previous operating experience. We operate in an industry that isoften subject to significant regulation, and our lack of familiarity with the regulatory landscape in new markets may result in us running into unanticipatedproblems or delays in obtaining the requisite regulatory approvals and licenses. We may not be able to successfully expand in such markets due to our lack ofexperience. Moreover, we may not be able to execute our strategy in our existing international operations successfully, which may result in additional lossesor limit our growth prospects. In addition, expanding internationally subjects us to a number of risks, including: • greater difficulty in managing foreign operations; • expenses associated with localizing our products, including offering consumers the ability to transact in major currencies; • higher labor costs and problems integrating employees that we hire in different countries into our existing corporate culture; • laws and business practices that favor local competitors; • multiple and changing laws, tax regimes and government regulations; • foreign currency restrictions and exchange rate fluctuations; • changes in a specific country’s or region’s political or economic conditions; and • differing intellectual property laws.In addition, our global operations expose us to numerous and sometimes conflicting legal and regulatory requirements, and violations orunfavorable interpretation by authorities of these regulations could harm our business. In particular, we are exposed to the risk of being deemed to havepermanent establishment in a specific country and transfer pricing risks which could result in additional tax liability.If we are not able to manage these and multiple other risks associated with global operations successfully, our business, financial condition andresults of operations could be materially adversely affected.We are subject to extensive government regulation.Our business is impacted by laws and regulations that affect our industry, the number of which has increased significantly in recent years. We aresubject to a variety of regulations aimed at preventing money laundering and financing criminal activity and terrorism, financial services regulations,payment services regulations, consumer protection laws, currency control regulations, advertising laws, betting laws and privacy and data protection lawsand therefore experience periodic investigations by various regulatory authorities in connection with the same, which may sometimes result in monetary orother sanctions being imposed on us. Further, these laws and regulations vary significantly from country to country. Many of these laws and regulations areconstantly evolving, and are often unclear and inconsistent with other applicable laws and regulations, including across various jurisdictions, makingcompliance challenging and increasing our related operating costs and legal risks. If local authorities in Russia or other countries choose to enforce specificinterpretations of the applicable legislation that differ from ours, we may be found to be in violation and subject to penalties or other liabilities. This couldalso limit our ability to provide some of our services going forward and may increase our cost of doing business.Changes in our industry are rapid, and new products that we develop may become subject to government regulation undoing the benefits weexpect to derive from such products. In some jurisdictions where we operate, there is currently little or virtually no legislation addressing electronicpayments, and no assurance can be made that if such legislation is adopted it will be beneficial to our business. With respect to countries that do have anestablished regulatory framework with respect to the types of services that we provide, no assurance can be given that the relevant legislation will not beamended to the detriment of our business, including due to the lobbying efforts undertaken by or on behalf of our competitors. For instance, if anyrestrictions including complete prohibition, ban of specific reload methods or various quantitative caps are imposed on the use or reloads of anonymouse-wallets, it could have a significant negative impact on our business. From time to time, such proposals are being raised by various officials. For example,pursuant to the draft amendments to the Russian anti-money laundering legislation currently considered by the State Duma, anonymous users will not be ableto withdraw cash from their prepaid cards. In addition, in January 2018 it was reported that the CBR, Rosfinmonitoring and the Ministry of Finance areactively discussing new proposed legislation that would ban the use of anonymous e-wallets completely or at least prohibit the reloading of such e-walletsother than from a bank account.The regulatory framework around electronic payments and other financial services that we offer is in a state of development in most of thecountries in which we operate. For example, on January 1, 2017, the Regulatory Framework for Stored Values and Electronic Payment Systems came intoforce in the United Arab Emirates. It introduced a mandatory licensing and related compliance regime for certain electronic payment service providers andestablished a one-year transitional period for existing digital payment services providers to take appropriate measures to comply with the new rules. In case offailure to do so payment services provider may be mandated to cease provision of such services. Moreover, any individual or entity providing (orrepresenting themselves as capable of providing) digital payment services without the appropriate license or authorization will be subject to administrativepenalties. Implementing legislation and clarifications still remain to be adopted, and we are still assessing the applicability and potential impact of the newlegislation on our business. If our position on our status under the Regulatory Framework is different from that of the UAE regulator or if we are unable tocomply with the mandatory licensing if it is deemed applicable to us, it could have a material adverse effect on our business, financial condition and resultsof operations. Effective January 1, 2018, the United Arab Emirates introduced a value added tax at a rate of 5% for certain types of services (while other typesof services are subject to a 12 Table of Contentszero tax rate or benefit from exemptions). Based on our current assessment we believe that our UAE subsidiaries should be deemed taxpayers, however, mosttypes of services we provide, although subject to the new value added tax, will be taxed at a zero tax rate. Given that this legislation has just become effectiveand no sufficient enforcement practice is available, we cannot be certain that our interpretation thereof will be consistent with the approach used by therelevant authorities. Any changes in the applicable legislation, its interpretation by the relevant authorities or their enforcement practice could increase ourtax burden substantially and thus reduce our margins.Further, at the end of 2014, our subsidiary in Kazakhstan became subject to local financial monitoring legislation, imposing certain clientidentification requirements on us. In connection with this legislation, we had to restructure our operations in Kazakhstan to make our Kazakh subsidiary theoperator of our payment system in the country. The restructuring was completed in September 2015. As the anti-money laundering legislation in Kazakhstanis relatively nascent and undeveloped, we may face various difficulties when applying the legislation. If we are not able to comply with the applicablelegislation for any reason, we could become subject to regulatory action in Kazakhstan and could face fines or significant restrictions on our operations in thecountry. Moreover, the Law of the Republic of Kazakhstan No. 11-VI “On Payments and Payment Systems”, dated July 26, 2016, came into force inSeptember 2016 substituting the Law of the Republic of Kazakhstan No. 237-I “On Payments and Money Transfers” dated June 29, 1998. The new lawintroduced a more comprehensive regulatory regime for the payments market in general, thus bringing the Kazakh legislation more in line with theinternational standards. Since the position of the local regulator in relation to the enforcement of the new legislation is not yet clear and established, we maybe found in violation of applicable laws and regulations and be subject to penalties or other liabilities. In January 2018, we received a notification from theNational Bank of the Republic of Kazakhstan that they intend to audit our operations from January 30, 2018 to February 28, 2018, in order to determinewhether we are in compliance with this new law. No assurance can be given as to what the results of such audit will be.Generally, Russian lawmakers and enforcement agencies have recently demonstrated increased scrutiny in matters relating to cyberspace ande-payments, as borne out in the enhanced enforcement activities in the kiosk market, the de-anonymization of e-payments and various other initiatives aimedat increasing state control over online activities.Furthermore, recently there has been increased public attention and heightened legislation and regulations regarding money laundering andterrorist financing. We sometimes have to make significant judgment calls in applying anti-money laundering legislation and risk being found innon-compliance with it, particularly in relation to its mandatory client identification requirements, if, for example, we process payments made by ourconsumers from their Qiwi Wallet accounts for amounts in excess of the thresholds imposed by anti-money laundering legislation or for certain types ofmerchants without the required client identification. Although we use all methods available for client identification and believe we are in compliance withmarket practice (see “—Know-your-client requirements established by Russian anti-money laundering legislation may adversely impact our transactionvolumes”), the Russian regulators may view us as being non-compliant and impose fines and other sanctions on us. There can also be no assurance that themandatory client identification requirements under the anti-money laundering legislation will not change further in a manner adverse to our business, forexample, through making the identification process more burdensome or through lowering the thresholds for transactions which non-identified customers orcustomers that only underwent the simplified identification process can perform (see “Regulation”), which could result in lower payment volumes for us. Forinstance, there have already been proposals from certain government officials to ban payments by unidentified consumers altogether. On December 31, 2017,a new law came into force prescribing that the CBR may limit the number of bank accounts opened in aggregate in any number of banks to a client that hasonly been identified remotely, the amount of credit that may be provided to such customer, or the number of transactions such customer may perform within amonth. Any further adverse change to these requirements could have a substantial negative effect on our business.Risks associated with applying anti-money laundering legislation may be further exacerbated for us in connection with our new projects,particularly Tochka, that is focused on servicing small and medium sized business entities. Tochka is providing services to legal entities, which execute asignificant number of transactions that are under scrutinized control of the regulatory authorities. Thus, the number of suspicious transactions has materiallyincreased exposing us to extensive ongoing control of the regulator. See also “–Know-your-client requirements established by Russian anti-moneylaundering legislation may adversely impact our transaction volumes.”We provide payment processing services to a number of merchants in the betting industry. Processing payments to such merchants constitutesapproximately 7.5% of our payment services segment payment volumes for the year ended December 31, 2017 and also represents a relatively significantportion of our revenues. Moreover, processing such payments generally carries higher margins than processing payments to merchants in most other marketverticals that we serve, while the repayment of winnings also functions as one of the wallet reload channels contributing to the sustainability andattractiveness of our ecosystem. The betting industry is subject to extensive and actively developing regulation in Russia, as well as increasing governmentscrutiny. In particular, under amendments to the Russian betting laws introduced in 2014 (see “Regulation”), in order to engage in the betting industry, abookmaker has to become a member of a self-regulated organization of bookmakers and abide by its rules, and any and all interactive bets may be onlyaccepted through an Interactive Bets Accounting Center (TSUPIS) set up by a credit organization together with a self-regulated association of bookmakers. In2016 QIWI Bank established a TSUPIS together with one of the self -regulated associations of bookmakers in order to be able to accept such payments. If anyof our merchants engaged in the betting industry is not able or willing to comply with the Russian betting legislation or if they decide to cease theiroperations in Russia for regulatory reasons or otherwise, we would have to discontinue servicing them and would lose the associated income. Moreover, if weare found to be in non-compliance with any of the requirements of the applicable legislation, we could not only become subject to fines and other sanctions,but could also have to discontinue to process operations that are deemed to be in breach of the applicable rules and lose associated revenue streams. EffectiveJanuary 1, 2018, relevant legislation has been supplemented with the concept of government blacklisting of betting merchants that have been found to be inviolation of applicable Russian laws, and the requirement for credit institutions to block any payments to such blacklisted merchants. These measures mayresult in the contraction of the betting sector and therefore adversely affect the revenues, margins and payment net revenue yield of our E-commerce marketvertical and overall Payment Services segment as well as decrease the attractiveness of our ecosystem to some of our consumers and consequently overallnegatively affect consumer engagement with our services. Furthermore, if any of our merchants engaged in the betting industry are blacklisted, oursubsidiaries, which process the payments for betting merchants may be found to be in violation of the relevant laws, whether due to misinterpretation ofapplicable requirements or for any other reason, and could become so blacklisted as well, which could substantially hinder our operations. We may also besubject to reputational risks associated with being involved 13 Table of Contentsin the betting business through offering our payments services to betting merchants. For example, in July 2016, we were served with notices fromRoskomnadzor, the Russian state agency responsible, among other things, for overseeing the media and Internet, stating that we had breached Russian lawson public distribution of information about gambling, since our website contained links to services offered by certain betting operators which were allegedlynot in compliance with the Russian betting legislation. We have complied with the prescriptions contained in the notices. However, there can be noassurance that further violations will not occur in the future as we service a wide variety of merchants and depend on their compliance with relevant laws inthis regard. If we are found to be in breach, Roskomnadzor or other agencies could take further action against us, including by blocking our website orimposing fines or other sanctions. Furthermore, we could face similar difficulties in other jurisdiction since online betting is an area of intense focus byregulators in many of the countries in which we operate.Certain sanctions relating to the ongoing hostility between Russian and Ukraine, and Russian countersanctions instituted in response, directlytarget payment services providers such as ourselves. In November 2016, the National Bank of Ukraine banned several Russian payment services providersfrom the Ukrainian market. In response, in April 2017 a law was enacted in Russia prohibiting certain types of money remittance from Russia to countries thathave introduced sanctions against Russian payment systems (which, to our knowledge, so far only include Ukraine). Any determination by a relevantregulator that we have not complied with the spirit or text of any such sanctions or regulations, or even any statements to that effect, may have a materialadverse effect on our business, financial condition and results of operations, as well as the price of our ADSs. While Ukraine remains the only country so far tointroduce sanctions of this type, here can be no assurance that additional sanctions affecting the payments business will not be imposed by other countries inwhich we operate.Tax legislation regarding electronic payments and other online services keeps evolving as well. In July 2016, a bill was signed into law inRussia making online services subject to VAT at the location of the customer, which would require any foreign companies selling certain online services inRussia to register as taxpayers in Russia and pay VAT on Russian sales. See “VAT on digital services in Russia” for more details. The new law also requirescompanies providing settlement services on behalf of the foreign merchants to act as tax agents and withdraw and remit to the tax authorities the applicableVAT. If we are found to have any obligations under this law or not be in compliance with such obligations or if the authorities choose to enforce specificinterpretations of the applicable legislation that differ from ours, we could face significant adverse tax consequences. We could also experience a reduction involumes from our foreign merchants as they cease or downsize their sales to Russia in the light of the new regulation.Subsequent legislation and regulation and interpretations thereof, litigation, court rulings, or other events could expose us to increased costs,liability and reputational damage that could have a material adverse effect on our business, financial condition and results of operations.We may not be able to complete or integrate successfully any potential future acquisitions, partnerships or joint ventures.From time to time, we have evaluated and expect to continue to evaluate possible acquisition transactions, partnerships or joint ventures on anon-going basis, some of which may be material. At any time, including currently, we may be engaged in discussions or negotiations or diligence evaluationswith respect to possible acquisitions, partnerships or joint ventures or may have entered into non-binding documents in relation to such transactions. As partof our strategy, we intend to continue our disciplined approach to identifying, executing and integrating strategic acquisitions.Potential future acquisitions, partnerships and joint ventures may pose significant risks to our existing operations if we acquire businesses thatprove not to be a good fit for our organization, fail to perform the necessary due diligence on the relevant targets, overestimate their anticipated contributionto our business, overvalue them or fail to successfully integrate them. These projects would place additional demands on our managerial, operational,financial and other resources, create operational complexity requiring additional personnel and other resources as well as enhanced control procedures. Inaddition, we may not be able to successfully finance or integrate any businesses, services or technologies that we acquire or with which we form a partnershipor joint venture. Furthermore, the integration of any acquisition may divert management’s time and resources from our core business and disrupt ouroperations. Moreover, even if we were successful in integrating newly acquired assets, expected synergies or cost savings may not materialize, resulting inlower than expected benefits to us from such transactions. We may spend time and money on projects that fail to perform in line with our expectations orrequire financing in excess of what we were budgeting at the time of the acquisition. Additionally, when making acquisitions it may not be possible for us toconduct a detailed investigation of the nature of the assets being acquired due to, for instance, time constraints in making the decision and other factors. Wemay become responsible for additional liabilities or obligations not foreseen at the time of an acquisition. In addition, in connection with any acquisitions,we must comply with various antitrust requirements. It is possible that perceived or actual violations of these requirements could give rise to regulatoryenforcement action or result in us not receiving all necessary approvals in order to complete a desired acquisition. To the extent we pay the purchase price ofany acquisition in cash, it would reduce our cash reserves, and to the extent the purchase price is paid with our stock, it could be dilutive to our stockholders.To the extent we pay the purchase price with proceeds from the incurrence of debt, it would increase our level of indebtedness and could negatively affect ourliquidity and restrict our operations. Our competitors may be willing or able to pay more than us for acquisitions, which may cause us to lose certainacquisitions that we would otherwise desire to complete. We may also face counterparty and credit risks in connection with acquisitions, partnerships andjoint ventures in the event our counterparties fail to perform their obligations.Some of these risks have materialized or may materialize in connection with our August 2017 acquisition of Tochka and Rocketbank assets fromOtkritie Bank, a major shareholder of our company. The acquisition of Tochka and Rocketbank assets was a complex deal involving a series of transactionsto acquire the brands, software and hardware of both businesses, as well as a number of operational agreements with Otkritie Bank. As of the date of thisannual report, certain aspects of these transactions have not been finalized. Consequently, the Rocketbank project has not been launched yet and the Tochkaproject, although launched, is subject to further negotiations with Otkritie. All of the above has resulted in us not being able to realize the full anticipatedbenefit of these acquisitions so far. 14 Table of ContentsAll of the above risks could have a material adverse effect on our business, results of operations, financial condition, and prospects.We have grown rapidly in recent years and need to implement enhanced compliance processes, procedures and controls with respect to the rules andregulations that apply to our business.Our business has grown and developed rapidly in recent years and we are continuing to realign our compliance function with the size of ourbusiness. In light of the fact that we are a highly regulated business that processes large volumes of payments, we need to implement enhanced processes,procedures and controls in order to provide reasonable assurance that we are operating in compliance with applicable regulatory requirements. Given that westore and/or transmit sensitive data of our customers, we have ultimate liability to our customers for our failure to protect this data. As discussed in moredetail below, we have experienced breaches of our cybersecurity in the past, and future breaches resulting in unauthorized disclosure of data are possible (seealso “Our services have been and may continue to be used for fraudulent, illegal or improper purposes, which could expose us to additional liability and harmour business.”). In addition, the Russian anti-money laundering laws to which we are subject contain numerous requirements with respect to identification ofclients, and documentation and reporting of transactions subject to mandatory control and other suspicious transactions to the relevant authorities. Followingour acquisition of Rapida LTD in 2015, we have had to devote additional resources to enhance the compliance function within Rapida LTD, which, at thetime of our acquisition, was deficient in several areas. As of the date of this annual report we continue to develop and integrate certain control procedureswith respect to our new projects SOVEST and Tochka in order to maintain a comprehensive system of controls and procedures across our business. There canbe no assurance, however, that that the measures we undertake will be sufficient to prevent significant deficiencies in the compliance procedures and internalcontrols of our new projects. Our failure to implement and maintain effective internal control over financial reporting could result in errors in our financialstatements that could lead to a restatement of our financial statements, cause us to fail to meet our reporting obligations and cause investors to loseconfidence in our reported financial information, which may result in a decline in the market price of our ADSs.Among others, we are subject to the U.S. Foreign Corrupt Practices Act, or the FCPA, which prohibits U.S. companies and their intermediariesfrom bribing foreign officials for the purpose of obtaining or keeping business or otherwise obtaining favorable treatment, and other laws concerning ourinternational operations. Similar legislation in other jurisdictions contains similar prohibitions, although varying in both scope and jurisdiction. We haveimplemented policies and procedures and internal controls designed to provide reasonable assurance that we, our employees, distributors and otherintermediaries comply with the anti-corruption laws to which we are subject. However, there are inherent limitations to the effectiveness of any policies,procedures and internal controls, including the possibility of human error and the circumvention or overriding of the policies, procedures and internalcontrols. There can be no assurance that such policies or procedures or internal controls will work effectively at all times or protect us against liability underthese or other laws for actions taken by our employees, distributors and other intermediaries with respect to our business or any businesses that we mayacquire.Our success requires significant public confidence in our ability to handle large and growing payment volumes and amounts of customer funds,as well as comply with applicable regulatory requirements. Any failure to manage consumer funds or to comply with applicable regulatory requirementscould result in the imposition of fines, harm our reputation and significantly diminish use of our products. In addition, if we are not in compliance with anti-corruption laws and other laws governing the conduct of business with government entities and/or officials (including local laws), we may be subject tocriminal and civil penalties and other remedial measures, which could have an adverse impact on our business, financial condition, results of operations andprospects.If we cannot keep pace with rapid developments and change in our industry and provide new services to our clients, or if any of the new products we rollout are unsuccessful, the use of our services could decline, and we could experience a decline in revenue and an inability to recoup costs.The financial services industry in which we operate is characterized by rapid technological change, new product and service introductions,evolving industry standards, changing customer needs and the entrance of more established market players seeking to expand into these businesses. In orderto remain competitive, we continually seek to expand the services we offer and to develop new projects. These projects carry risks, such as delays in delivery,performance problems, lack of customer acceptance, failure to adequately assess the potential revenues and budget the expenses of a project and the amountof investment required by it, failure to anticipate potential pitfalls and issues, and misjudgment of a need for a particular product by the intended customerbase, among other things. In our industry, these risks are acute. Any delay in the delivery of new services or the failure to differentiate our services or toaccurately predict and address market demand could render our services less desirable, or even obsolete, to consumers and merchants, and hurt our futureprospects. For example, if alternative payment and credit mechanisms become widely available, substituting our current products and services, and we do notdevelop and offer similar to alternative payment and credit mechanisms successfully and on a timely basis, the business and its prospects could be adverselyaffected. At the same time, if a new product we roll out or acquire fails to perform as anticipated, this could similarly adversely affect our business, financialposition and results of operations. Since we position ourselves as a provider of next generation payment and financial services, many of these new productsare based on business models that are unproven and are essentially start-ups launched to test a hypothesis based on various assumptions regarding consumerbehavior patterns and demands. These assumptions may ultimately prove wrong and we may not be able to convert these hypotheses into sustainablebusinesses. This is particularly applicable to SOVEST for which few equivalents exist in Russia or internationally and which at this stage are operating at aloss. We may be unable to recover the costs we have incurred in developing, rolling out, implementing and marketing new services. Our development effortscould result in increased costs and we could also experience a loss in business that could reduce our earnings or could cause a loss of revenue if promised newservices are not timely delivered to our clients, are not able to compete effectively with our competitors’ or do not perform as anticipated. As we enter marketsthat are new for us with our new products and services offerings, we face additional operational, regulatory and other risks that we may not be able toadequately address due to our lack of experience with such markets and associated risks.We have already incurred and expect to continue to incur significant costs in connection with the roll-out and operations of our new projectsthat we may not be able to offset by associated income at least for a certain period of time. SOVEST in particular is a cash-intensive project for us since wehave to invest in the development and marketing of a project with a model that is novel to the market as well as use our own funds 15 Table of Contentsto provide funding to our customers to make purchases from the merchants with the use of SOVEST cards, and if it does not yield the expected results, it mayresult in a substantial sunk cost for us. See also “–Our business is exposed to counterparty and credit risks” and “–Our operations may be constrained if wecannot attract or service future debt financing.” The anticipated returns of Tochka and Rocketbank may also fail to be achieved due to the failure of OtkritieBank to perform under its obligations to us assumed by it in connection with the sale of their assets; see “–We may not be able to complete or integratesuccessfully any potential future acquisitions, partnerships or joint ventures.”We also actively develop other new products, services and technologies. In 2016, we launched a company specifically dedicated to research anddevelopment work in connection with our blockchain and cryptoprocessing initiatives. If our efforts in connection with any of such research anddevelopment initiatives do not pay off as expected, this will result in the loss of our investment both in terms of money and management time, which couldadversely affect our profitability.Additionally, in order to remain competitive in an innovative industry such as ours, we have to make investments in start-up companies orundertake different research and development initiatives. If our investments in start-up companies or research and development initiatives do not yield theexpected results, we may lose money, time and effort invested.If we are unable to develop, adapt to or access technological changes or evolving industry standards on a timely and cost effective basis, or if ournew initiatives do not yield the expected results, our business, financial condition and results of operations could be materially adversely affected.Our success depends to a large degree on our ability to successfully address the rapidly evolving market for transactions on mobile devices.Mobile devices are increasingly used for e-commerce and money remittance transactions. A significant and growing portion of our customersaccess our payment services through mobile devices. We may lose customers if we are not able to continue to meet our customers’ mobile and multi-screenexperience expectations. The variety of technical and other configurations across different mobile devices and platforms increases the challenges associatedwith this environment. In addition, a number of other companies with significant resources and a number of innovative startups have introduced products andservices focusing on mobile markets. Our ability to successfully address the challenges posed by the rapidly evolving market for mobile transactions iscrucial to our continued success, and any failure to continuously increase the volume of mobile transactions effected through our platform could have amaterial adverse effect on our business, financial condition and results of operations.Our systems and our third party providers’ systems may fail due to factors beyond our control, which could interrupt our service, cause us to lose businessand increase our costs.We depend on the efficient and uninterrupted operation of numerous systems, including our computer systems, software and telecommunicationsnetworks, as well as the data centers that we lease from third parties. Our systems and operations, or those of our third party providers, could be exposed todamage or interruption from, among other things, fire, flood, natural disaster, power loss, telecommunications failure, vendor failure, unauthorized entry,improper operation and computer viruses. In addition, because both of our data centers used for processing payments are located in the city of Moscow, acatastrophic event affecting the city of Moscow may result in the loss of both data centers. Substantial property and equipment loss, and disruption inoperations as well as any defects in our systems or those of third parties or other difficulties could expose us to liability and materially adversely impact ourbusiness, financial condition and results of operations in all of our operating segments. In addition, any outage or disruptive efforts could adversely impactour reputation, brand and future prospects.Unauthorized disclosure of data, whether through cybersecurity breaches, computer viruses or otherwise, could expose us to direct loss, liability,protracted and costly litigation and damage our reputation.We store and/or transmit sensitive data, such as credit or debit card numbers, mobile phone numbers and other identification data, and we haveultimate liability to our customers for our failure to protect this data. We have experienced breaches of our security by hackers in the past, and breaches couldoccur in the future. In such circumstances, our encryption of data and other protective measures have not prevented unauthorized access and may not besufficient to prevent future unauthorized access. For example, in January 2014 we discovered certain unauthorized activity in a number of wallet accounts.Although we do not believe that any confidential customer account data was compromised as a result of the activity, we incurred a loss of RUB 88 million.Rapida LTD (prior to its merger with and into QIWI Bank) also experienced several security breaches prior to our acquisition of the company. Any futurebreach of our system, including through employee fraud, may subject us to material losses or liability, including fines and claims for unauthorized purchaseswith misappropriated credit or debit card information, identity theft, impersonation or other similar fraud claims. A misuse of such data or a cybersecuritybreach could harm our reputation and deter clients from using electronic payments as well as kiosks and terminals generally and our services specifically,increase our operating expenses in order to correct the breaches or failures, expose us to uninsured liability, increase our risk of regulatory scrutiny, subject usto lawsuits, result in the imposition of material penalties and fines by state authorities and otherwise materially adversely affect our business, financialcondition and results of operations.If we fail to comply with the applicable requirements of our agreements with major payment systems, they could seek to fine us, suspend us or terminate ourregistrations.Under our agreements with major payment systems, including Visa and MasterCard, both existing and any such agreements we might enter intoin the future, we are and will be required to comply with the terms of the relevant agreement and the generally applicable terms and conditions of therespective payment system. If we do not comply with the terms of the agreements or the rules, the relevant payment system could seek to fine us, suspend usor terminate the registrations that allow us to process transactions on its network. If we are in breach of the agreements or the relevant payment systemotherwise terminates its agreements with us or terminates or suspends our participation, we may be 16 Table of Contentsunable to issue cards under its brand or process transactions made with the use of such cards, which could have a material adverse effect on our business. Anyof these factors could have a material adverse effect on our reputation, as well as on our business, financial condition and results of operations.Qiwi Bank and other Russian banks and credit organizations operate in a highly regulated environment and increased regulatory scrutiny could have anadverse effect on our business, financial condition and results of operations.Qiwi Bank is central to the operation of all of our segments as it provides issuing, acquiring and deposit settlement functions within our group,serves as the issuing bank for our payment-by-installment SOVEST cards and is the banking institution behind Tochka’s banking services offering. In June2015 we acquired Rapida LTD, a non-banking credit organization, from Otkritie Investment Cyprus Limited, or Otkritie. Rapida LTD was merged into QiwiBank in 2017.All banks and non-banking credit organizations operating in Russia are subject to extensive regulation and supervision. Requirements imposedby regulators, including capital adequacy, liquidity reserves, prudential ratios, loss provisions and other regulatory requirements are designed to ensure theintegrity of the financial markets and to protect consumers and other third parties with whom a bank deals. These regulations may limit our activities, andmay increase our costs of doing business, or require us to seek additional capital in order to comply with applicable capital adequacy or liquidityrequirements. Existing laws and regulations could be amended, the manner in which laws and regulations are enforced or interpreted could change and newlaws or regulations could be adopted. Russian banks also have extensive reporting obligations, including, without limitation, disclosure of financialstatements, various operational indicators, and affiliates and persons who exercise (direct or indirect) influence over the decisions taken by the managementbodies of the bank. The CBR may at any time conduct full or selective audits of any bank’s filings and may inspect all of its books and records.Both Qiwi Bank and Rapida LTD have been the subject of CBR investigations in the past that have uncovered various violations anddeficiencies in relation to, among other things, reporting requirements, anti-money laundering, cybersecurity, compliance with applicable electronicpayments thresholds requirements in connection with electronic money transfers and the topping up of electronic accounts and other issues which we believewe have generally rectified. We were recently notified that in 2018 Qiwi Bank will be subject to a CBR inspection as part of the ongoing supervisory process.There can be no assurance that any currently planned or future inspection will not result in discovery of any significant or minor violations of variousbanking regulations, and what sanctions the CBR would choose to employ against us if this were to happen. For example, recently we were notified thatthroughout 2017 we have exceeded thresholds turnover amounts with respect to certain types of transactions. The measures that the CBR has so far imposedon us in response have not had a significant impact on our operations, and we believe that we have remedied the violation and taken appropriate measures toensure that we will not be in breach of such requirements going forward. However, this measures have not been lifted yet and there can be no assurance thatthis measures will be lifted soon or additional sanctions will not be imposed on us as a result of such findings. Any such sanctions could have a materialadverse effect on our business, financial condition and results of operations.Moreover, the scrutiny can be expected to increase following our launch of the SOVEST project as it has extended the scope of traditionalcommercial and retail bank services that Qiwi Bank is providing, albeit with a focus on specific high-tech projects. Additionally, our new projects requiresignificant funding and therefore put certain pressure on the ability of Qiwi Bank to comply with applicable capital requirements and other prudential ratios.Any breach of applicable regulations could expose us to potential liability, including fines, prohibition to carry out certain transactions for a period of up to6 months (or more in the event of repeat violations), the introduction of temporary administration by the CBR and in certain instances the revocation of ourbanking license. Revocation of Qiwi Bank’s banking license would significantly hinder our ability to process payments, and would result in a decrease of ourprofitability, damage our reputation and could cause other regulators to increase their scrutiny of our activities. If Qiwi Bank’s banking license is revoked, wewould effectively be unable to provide most of our services. For these reasons, any material breach of laws and regulations by Qiwi Bank or the revocation ofits banking licenses could have a material adverse effect on our business, financial condition and results of operations.Recent developments in the Russian banking sector (see “–The banking system in Russia remains underdeveloped”) have put increasingregulatory pressure on Qiwi Bank, and have also impacted, and we expect may continue to impact, our business in a number of other ways, including adecrease in consumer lending from most large and medium sized banks, resulting in less loan repayments through our network and therefore reduced fees aswell as a decrease of Contact’s network of partner banks through which it operates and corresponding decline in the reach of its network and thus moneyremittance volumes. All of these factors could materially adversely affect our business, financial condition and results of operations.Customer complaints, actual or perceived failures of our customer service function or negative publicity about our customer service could materiallyadversely affect the attractiveness of our services.Customer complaints, actual or perceived failures of our customer service function or negative publicity about our customer service coulddiminish consumer confidence in, and the attractiveness of, our services. Breaches of our consumers’ privacy and our security systems could have the sameeffect. We sometimes take measures to combat risks of fraud and breaches of privacy and security, such as freezing consumer funds, which could damagerelations with our consumers. These measures heighten the need for prompt and attentive customer service to resolve irregularities and disputes. In addition,we have previously received negative media coverage regarding customer disputes. Moreover, some of our products compete to a large extent on the basis ofenhanced customer service and attention to customers, and are vulnerable to any customer complaints or actual or perceived decline in service levels. Anyfailure on our part to continue to provide customers with the level of service they have come to expect could harm our reputation significantly. Effectivecustomer service requires significant personnel expense, and this expense, if not managed properly, could impact our profitability significantly. Any inabilityby us to manage or train our customer service representatives 17 Table of Contentsproperly could compromise our ability to handle customer complaints effectively. If we fail to provide customer service at the level our clients expect from usor do not handle customer complaints effectively, our reputation may suffer and we may lose our customers’ confidence, which could have a material adverseeffect on our business, financial condition and results of operations.Our agreements with our agents and our merchants do not include exclusivity clauses and may be terminated unilaterally at any time or at short notice.We normally do not include exclusivity clauses in our agreements with agents or merchants apart from a small number of SOVEST partnermerchants. Accordingly, our merchants and agents usually do not have any restrictions on dealings with other providers and can switch from our paymentprocessing system to another or disconnect from our system without significant investment. Additionally, due to mandatory provisions of Russian civil law,our agreements with agents may be unilaterally terminated by the agents at any time, and our agreements with merchants may be unilaterally terminated bythe merchants at a short prior notice. The termination of our contracts with existing agents or merchants or a significant decline in the amount of business wedo with them as a result of our contracts not having exclusivity clauses could have a material adverse effect on our business, financial condition and results ofoperations.Our services have been and may continue to be used for fraudulent, illegal or improper purposes, which could expose us to additional liability and harmour business.Despite measures we have taken and continue to take, our services have been and may continue to be used for fraudulent, illegal or improperpurposes. These include use of our payment services in connection with fraudulent sales of goods or services, illicit sales of prescription medications orcontrolled substances, illegal online gambling, software and other intellectual property piracy, money laundering, bank fraud, terrorist financing, trafficking,and prohibited sales of restricted products.Criminals are using increasingly sophisticated methods to engage in illegal activities. It is possible that fraudulent, illegal or improper use of ourservices could increase in the future. Our risk management policies and procedures may not be fully effective to identify, monitor and manage these risks. Weare not able to monitor in each case the sources for our counterparties’ funds or the ways in which they use them. Increases in chargebacks or other liabilitycould have a material adverse effect on our business, financial condition and results of operations. An increase in fraudulent transactions or publicityregarding chargeback disputes could harm our reputation and reduce consumer confidence in the use of our products and services. In addition, changes in lawhave increased the penalties for intermediaries providing payment services for certain illegal activities and additional payments-related proposals are underactive consideration by government authorities. Moreover, the perceived risk of the use of e-payments to finance fraudulent, illegal or improper activities iscausing the regulators to impose restrictions on the payment systems’ operations that negatively affect regular compliant transactions as well.Any resulting claims could damage our reputation and any resulting liabilities (including the revocation of applicable banking licenses orsignificant fines), the loss of transaction volume or increased costs could have a material adverse effect on our business, financial condition and results ofoperations.Our business is exposed to counterparty and credit risks.In our Payment Services segment, we seek to sell services on a prepayment basis or to ensure that our counterparties have low credit risk profiles,such as large merchants and agents. Nevertheless, we are exposed to the risk of non-payment or other default under our contracts with our agents andmerchants. If we provide trade credit or loans to an agent and we are unable to collect loans or proceeds paid to the agent by its consumers due to the agent’sinsolvency, fraud or otherwise, we must nonetheless complete the payment to the merchant on behalf of the consumer. As a result, our losses would not belimited to a loss of revenue in the form of fees due to us from the agent, but could amount to the entire amount of consumer payments accepted by such agentfor a certain period of time.We also have significant receivables due from some of our merchants and agents, and may not recover these receivables in the event of suchmerchants’ bankruptcy or otherwise. As of December 31, 2017, we had credit exposure to our agents of RUB 4,240 million and to our merchants of RUB4,226 million. Our receivables from merchants are generally unsecured and non-interest bearing, our receivables and loans from agents are generally interest-bearing and unsecured. Although we monitor the creditworthiness of our counterparties on an ongoing basis, there can be no assurance that the models andapproaches we use to assess and monitor their creditworthiness will be sufficiently predictive, and we may be unable to detect and take steps to timelymitigate an increased credit risk.In our Consumer Financial Services segment, which is represented by our SOVEST installment card project, we are subject to risks related to thecredit quality of loans to the customers who have outstanding credit on their SOVEST cards, in addition to the risks of credit exposure to the merchants whomay owe us commission payments for short periods. As of December 31, 2017, we had credit exposure to the clients of the SOVEST project of RUB1,690 million. Changes in the creditworthiness of our customers, or in their behavior, or arising from macroeconomic risks in the Russian or global financialsystems, could result in losses for us and in us having to make provisions for impairment of related receivables. In recent years, Russia has experienced anincrease in non-performing retail loans, and many of the banks that have been particularly active in this sector have faced difficulties. See also “–We aresubject to the economic risk and business cycles of our merchants and agents and the overall level of consumer spending” and “–The banking system inRussia remains underdeveloped.” While we have credit policies in place to manage this risk, the models, techniques and checks used by us to evaluate thecreditworthiness of applicants for the SOVEST cards may not always present a complete and accurate picture of each consumer’s financial condition or beable to accurately evaluate the impact of various changes, including changes in the Russian macroeconomic situation, which could significantly and quicklyalter a consumer’s financial condition. We have little experience addressing such risks as we have not been active in the consumer lending market before thelaunch of the SOVEST 18 Table of Contentsproject. We plan to manage such risk by utilizing different predictive models based on consumer transaction behavior and restricting the card limits availableto such individuals; however, due to our lack of relevant experience, our projections may prove incorrect. Additionally, we cannot always accuratelyascertain what the current indebtedness of any particular current or potential customer may be as the credit bureau databases in Russia are still in adevelopmental stage. Additionally, we have no way of preventing our customers from taking additional loans from other financial institutions or otherwisetaking steps that heighten the risk that a customer may default on their SOVEST installment payments. As a result, we may not always be able to correctlyevaluate the current financial condition of each prospective customer and accurately determine the ability of our customers to pay us back the funds theyhave used. In addition, we do not plan to take any security for payments outstanding under the SOVEST cards. In the event of defaults by a significantnumber of our consumers, we may be unable to recover all or a significant proportion of the balance of such outstanding amounts.Further, as of December 31, 2017, we had credit exposure to Otkritie Bank in connection with the purchase of Tochka and Rocketbank assets andoperations of Tochka project of RUB 982 million.If we experience material defaults by our consumers, agents and/or merchants, our business, financial condition and results of operations couldbe materially adversely affected.We are subject to fluctuations in currency exchange rates.We are exposed to currency risks. Our financial statements are expressed in Russian rubles, while our revenues and expenses outside Russia arein local currencies and some of our assets and liabilities are in foreign currencies (see “—Quantitative and Qualitative Disclosures About Market Risk –Foreign Exchange Risk”). Accordingly, our results of operations and assets and liabilities are exposed to fluctuations in exchange rates between the ruble andsuch other currencies. Changes in currency exchange rates also affect the carrying value of assets on our consolidated statement of financial position, which,depending on the statement of financial position classification of the relevant asset, can result in losses on our consolidated statement of financial position.In addition, because our earnings are primarily denominated in Russian rubles whereas our ADSs are quoted in U.S. dollar, currency exchange ratefluctuations between the Russian ruble and the U.S. dollar significantly affect the price of our ADSs.Over the past ten years, the Russian ruble has fluctuated dramatically against the U.S. dollar and the euro. Due to the economic sanctionsimposed on certain Russian companies and individuals by the US, EU, Canada and other countries, as well as the volatility in oil prices, high inflation and asharp capital outflow from Russia, the Russian ruble has significantly depreciated against the U.S. dollar and euro since the beginning of 2014. See “–Economic instability in Russia could have an adverse effect on our business.” According to the CBR, from December 31, 2014 to December 31, 2015 andfrom December 31, 2013 to December 31, 2014, the ruble has depreciated by 30% and 72% against the U.S. dollar, respectively, and by 17% and 52% againstthe euro, respectively. From December 31, 2015 to December 31, 2016, the ruble appreciated somewhat against these currencies and remained relativelystable throughout 2017, but no assurance can be given that significant fluctuations will not occur in the future. Further fluctuations of the ruble could have amaterial adverse effect on our business, financial condition, results of operations and the price of our ADSs.Regulatory authorities in Russia and Kazakhstan could determine that we hold a dominant position in our markets, and could impose limitations on ouroperational flexibility, which may adversely affect our business, financial condition and results of operations.The Russian anti-monopoly authorities impose various requirements on companies that occupy a dominant position in their markets. One of theimportant questions is to identify and define the relevant market, in which the entity in question operates. There are numerous aspects to be taken intoaccount, including interchangeability or substitutability of the products and/or services for the consumer, their pricing and intended use. Differentapproaches may be applied in this respect by anti-monopoly authorities and the participants of the market. Thus, the state authorities may conclude that wehold a dominant position in one or more of the markets in which we operate. If they were to do so, this could result in limitations on our future acquisitionsand a requirement that we pre-clear with the authorities any changes to our standard agreements with merchants and agents, as well as any speciallynegotiated agreements with business partners. In addition, if we were to decline to conclude a contract with a third party this could, in certain circumstances,be regarded as abuse of a dominant market position. Any abuse of a dominant market position could lead to administrative penalties and the imposition of afine of up to 15% of our annual revenue for the previous year. In addition, in April 2012 the Competition Protection Agency of the Republic of Kazakhstan,or the Competition Protection Agency, included our subsidiary in Kazakhstan in the state register of market participants with dominant or monopoly positionin Kazakhstan. We have subsequently been taken off this register due to changes in Kazakh law; however, there can be no assurance that we will not bedeemed to hold a substantial market share in Kazakhstan going forward and therefore could become target of antimonopoly action or related operatingrestrictions in certain jurisdiction in which we operate. These limitations if imposed may reduce our operational and commercial flexibility andresponsiveness, which may adversely affect our business, financial condition and results of operations.We may not be able to successfully protect our intellectual property and may be subject to infringement claims.We rely on a combination of contractual rights, copyright, trademark and trade secret laws to establish and protect our proprietary technology.We also maintain patents for certain of our technologies. We customarily require our employees and independent contractors to execute confidentialityagreements or otherwise to agree to keep our proprietary information confidential when their relationship with us begins. Typically, our employmentcontracts also include clauses requiring our employees to assign to us all of the inventions and intellectual property rights they develop in the course of theiremployment and to agree not to disclose our confidential information. Nevertheless, others, including our competitors, may independently develop similartechnology, duplicate our services or design around our intellectual property. Further, contractual arrangements may not prevent unauthorized disclosure ofour confidential information or ensure an adequate remedy in the event of 19 Table of Contentsany unauthorized disclosure of our confidential information. Because of the limited protection and enforcement of intellectual property rights in certainjurisdictions in which we operate, such as Russia and CIS countries, our intellectual property rights may not be as protected as they may be in moredeveloped markets such as the United States. We may have to litigate to enforce or determine the scope or enforceability of our intellectual property rights(including trade secrets and know-how), which could be expensive, could cause a diversion of resources and may not prove successful. The loss ofintellectual property protection could harm our business and ability to compete and could result in costly redesign efforts, discontinuance of certain serviceofferings or other competitive harm. Additionally, we do not hold any patents for our business model or our business processes, in part because our ability toobtain them in Russia is subject to legislative constraints, and we do not currently intend to obtain any such patents in Russia or elsewhere.We may also be subject to costly litigation in the event our services or technology are claimed to infringe, misappropriate or otherwise violate athird party’s intellectual property or proprietary rights. Such claims could include patent infringement, copyright infringement, trademark infringement, tradesecret misappropriation or breach of licenses. In addition, while we seek to obtain copyright registration certificates for the critical software we develop, ourrights to software obtained as works for hire might be potentially challenged by the employees and former employees or developers of such software. We maynot be able to successfully defend against such claims, which may result in a limitation on our ability to use the intellectual property subject to these claimsand also might require us to redesign affected services, enter into costly settlement or license agreements, pay costly damage awards, or face a temporary orpermanent injunction prohibiting us from marketing or selling certain of our services. In such circumstances, if we cannot or do not license the infringedtechnology on reasonable terms or substitute similar technology from another source, our revenue and earnings could be adversely impacted. Additionally,non-practicing entities had and may continue in the future to acquire patents, make claims of patent infringement and attempt to extract settlements fromcompanies in our industry. Even if we believe that such claims are without merit and successfully defend these claims, defending against such claims is timeconsuming and expensive and could result in the diversion of the time and attention of our management and employees.We may use open source software in a manner that could be harmful to our business.We use open source software in connection with our technology and services. The original developers of the open source code provide nowarranties on such code. Moreover, some open source software licenses require users who distribute open source software as part of their software to publiclydisclose all or part of the source code to such software and/or make available any derivative works of the open source code on unfavorable terms or at no cost.The use of such open source code may ultimately require us to replace certain code used in our products, pay a royalty to use some open source code ordiscontinue certain products. Any of the above requirements could be harmful to our business, financial condition and operations.We do not have and may be unable to obtain sufficient insurance to protect ourselves from business risks.The insurance industry in Russia is not yet fully developed, and many forms of insurance protection common in more developed countries arenot yet fully available or are not available on comparable or commercially acceptable terms. Accordingly, while we hold certain mandatory types ofinsurance policies in Russia, we do not currently maintain insurance coverage for business interruption, property damage or loss of key managementpersonnel as we have been unable to obtain these on commercially acceptable terms. We do not hold insurance policies to cover for any losses resulting fromcounterparty and credit risks or fraudulent transactions. We also do not generally maintain separate funds or otherwise set aside reserves for most types ofbusiness-related risks. Accordingly, our lack of insurance coverage or reserves with respect to business-related risks may expose us to substantial losses,which could materially adversely affect our business, financial condition and results of operations.In a dynamic industry like ours, the ability to attract, recruit, retain and develop qualified personnel is critical to our success and growth.Our business functions at the intersection of rapidly changing technological, social, economic and regulatory developments that require a wideranging set of expertise and intellectual capital. In order for us to compete and grow successfully, we must attract, recruit, retain and develop the necessarypersonnel who can provide the needed expertise across the entire spectrum of our intellectual capital needs. This is particularly true with respect to qualifiedand experienced software engineers and IT staff, who are highly sought after and are not in sufficient supply in Russia and in most other markets in which weoperate. The market for such personnel is highly competitive, and we may not succeed in recruiting additional personnel or may fail to replace effectivelycurrent personnel who depart with qualified or effective successors. Our efforts to retain and develop personnel may result in significant additional expenses,which could adversely affect our profitability. We cannot assure you that we will be able to attract and retain qualified personnel in the future. Failure toretain or attract key personnel could have a material adverse effect on our business, financial condition and results of operations.Our operations may be constrained if we cannot attract or service future debt financing.We may incur debt financing to finance the development of the SOVEST installment card project and other new projects including Tochkaproject, and our operations and growth may be constrained if we cannot do so on favorable terms or at all. Our debt capacity depends upon our ability tomaintain our operating performance at a certain level, which is subject to general economic and market conditions and to financial, business and otherfactors, many of which are outside of our control. If our cash flow from operating activities is insufficient to service our debt, we could be forced to takecertain actions, including delaying or reducing capital or other expenditures or other actions, to restructure or refinance our debt; selling or mortgaging ourassets or operations; or raising additional equity capital, which we might not be able to do on favorable terms, in a timely manner or at all. Furthermore, suchactions might not be sufficient to allow us to service our debt obligations in full and, in any event, could have a material adverse effect on our business,financial condition, and results of operations. Moreover, our inability to service our debt through internally generated cash flow or other sources of liquiditycould put us in default of our obligations to creditors, which could trigger various default provisions under our financings and thus have a material adverseeffect on the business, financial condition, and results of operations. 20 Table of ContentsWe have recently been experiencing, and may continue to experience, increasing challenges with conducting transactions denominated in U.S. dollars.We contract with some of our international merchants in U.S. dollars. Recently we started to encounter difficulties in conducting suchtransactions, even with respect to our largest and most well-known international merchants, due to the refusal of an increasing number of our U.S. relationshipbanks and the correspondent U.S. banks of our non-U.S. relationship banks to service U.S. dollar payments. A direct or correspondent relationship with a U.S.bank is necessary in order for any non-U.S. company to transact in U.S. dollars. Reasons we have been given to explain these changes in approach by ourbanks mainly referred to changes in internal know-your-customer procedures, limits on certain types of merchants and certain jurisdictions, and other internalpolicies, which we believe might be a result of the increasing negative sentiment towards Russia on part of U.S. banks, among other factors (see—Thesituation in Ukraine and the U.S., EU and other sanctions that have been imposed in connection therewith could adversely impact our operations andfinancial condition), even with respect to transactions and relationships that do not present any potential violation of any applicable sanctions. Even thoughwe still maintain a number of U.S. dollar accounts with various financial institutions, at the same time we are already conducting a portion of U.S. dollartransactions with our international merchants in other currencies, bearing additional currency conversion costs. No assurance can be given that suchinstitutions or their respective correspondent banks in the U.S. will not similarly refuse to process our transactions for similar reasons or otherwise, therebyfurther increasing the currency conversion costs that we have to bear or that our international merchants will agree to accept payments in any currency, butthe U.S. dollar in the future. If we are not able to conduct transactions in U.S. dollars, we may bear significant currency conversion costs or lose some of ourmerchants who will not be willing to conduct transactions in currencies other than the U.S. dollars, and our business, financial condition and results ofoperations may be materially adversely affected.Risks Relating to Corporate Governance Matters and Organizational StructureThe substantial share ownership position of our chief executive officer Sergey Solonin may limit your ability to influence corporate matters.Our chief executive officer Sergey Solonin owns 78.9 % of our class A shares, representing approximately 59.4% of the voting power of ourissued share capital. As a result of this concentration of share ownership, Mr. Solonin has sole discretion over any matters submitted to our shareholders forapproval that require a simple majority vote and has significant voting power on all matters submitted to our shareholders for approval that require aqualified majority vote, including the power to veto them. Our articles of association require the approval of no less than 75% of present and votingshareholders for matters such as amendments to the constitutional documents of our company, dissolution or liquidation of our company, reducing the sharecapital, buying back shares and approving the total number of shares and classes of shares to be reserved for issuance under any employee stock option planor any other equity-based incentive compensation program of our group. Matters requiring a simple majority shareholder vote include, among other matters,increasing our authorized capital, removing a director, approving the annual audited accounts and appointing auditors.This concentration of ownership could delay, deter or prevent a change of control or other business combination that might otherwise give youthe opportunity to realize a premium over then-prevailing market price of our shares. The interests of Mr. Solonin may not always coincide with the interestsof our other shareholders. This concentration of ownership may also adversely affect the price of our ADSs.The substantial share ownership position of Otkritie could be adverse to the interests of our minority shareholders.Otkritie Bank owns 45.9% of our class B shares, representing approximately 11.3 % of the voting power of our issued share capital. WereMr. Solonin to sell down his stake in such a manner that his shares would convert into class B shares pursuant to our Articles of Association, voting power ofOtkritie Bank would increase accordingly. Moreover, since late 2017, Otkritie Bank has been owned by the CBR as a result of its financial rehabilitation. Theliquidity of our ADSs has already significantly declined and could potentially further decline due to one large holder accumulating a significant portion ofthe shares that formerly constituted free float. The interests of Otkritie Bank, particularly as a state-owned institution, may not always coincide with theinterests of our other shareholders. In particular, if Otkritie Bank or its controlling shareholder were to decide they are not interested in continuing to holdthis stake, whether due to the fact that it represents a non-core business for Otkritie Bank or otherwise, a sale of a stake of the size could put significantdownward pressure on the price of our ADSs. We also believe that due to the recent deterioration of relationships between Russia and the U.S. the fact that theCBR owns, albeit indirectly, a significant stake in our company may be perceived as a negative by certain investors. This concentration of ownership mayalso adversely affect the price of our ADSs.Our ADS holders have limited rights in relation to the appointment of our directors, including our independent directors.Other than in certain limited cases provided for in our articles of association, our directors are elected by shareholder weighted voting, sometimesreferred to as cumulative voting, under which each shareholder has the right to cast as many votes as the voting rights attached to its shares multiplied by anumber equal to the number of board seats to be filled by shareholders. As a result, our class A shareholders will have the ability to appoint, through theweighted voting set forth in our articles of association, at least a majority of the board of directors for the foreseeable future. The interests of our directors maytherefore not be aligned with or be in the best interests of the holders of our ADSs.The rights of our shareholders are governed by Cyprus law and our articles of association, and differ in some important respects from the typical rights ofshareholders under U.S. state laws.Our corporate affairs are governed by our articles of association and by the laws governing companies incorporated in Cyprus. The rights of ourshareholders and the responsibilities of members of our board of directors under Cyprus law and our articles of association are different than 21 Table of Contentsunder some of the U.S. state laws. For example, by law existing holders of shares in a Cypriot public company are entitled to pre-emptive rights on the issueof new shares in that company (provided such shares are paid in cash and the pre-emption rights have not been disapplied). In addition, our articles ofassociation include other provisions, which differ from provisions typically included in the governing documents of most companies organized in the U.S.: • our board of directors can only take certain actions by means of a supermajority vote of 75% of its members, including approving our annualbudget and business plan, disposing of our interest in a subsidiary if such disposal results in a change of control over such subsidiary, issuingshares for consideration other than cash and other actions; • our shareholders are able to convene an extraordinary general meeting; and • if our board of directors exercises its right to appoint a director to fill a vacancy on the board created during the term of a director’s appointment,shareholders holding 10.01% of the voting rights of the company may terminate the appointment of all of the directors and initiate reelection ofthe entire board of directors.As a result of the differences described above, our shareholders may have rights different to those generally available to shareholders ofcompanies organized under U.S. state laws and our board of directors may find it more difficult to approve certain actions.Acquisitions of Russian entities are subject to pre-closing approval by multiple government authorities which exercise significant discretion as to whethera consent should be granted or not, and are regulated by a significant body of law which is often ambiguous and open to varying interpretations.Due to our ownership of Qiwi Bank, any transactions resulting in the acquisition of more than 50% of our voting power or the right to otherwisedirect our business activities would become subject to preliminary approval by the CBR. In addition, any acquisition of more than 50% of our voting powermay also be subject to a preliminary approval by the Russian Federal Antimonopoly Service, or the FAS. Furthermore, Qiwi Bank holds encryption licenseswhich are necessary to conduct its operations, and by virtue of this may be deemed to be a “strategic enterprise” for the purposes of the Federal Law of theRussian Federation No. 57-FZ “On the Procedure for Foreign Investments in Enterprises which are Strategically Important for the State Defense and NationalSecurity”, dated April 29, 2008, as amended. In this case, any acquisition of control over our company would require an approval of a specializedgovernment commission, which is a relatively lengthy process that typically takes between three and six months in practice. See “Regulation—Regulation ofStrategic Investments.” These regulatory approval requirements may have the effect of making a takeover of our company more difficult or less attractive, andmay prevent or delay a change of control, which could have a negative impact on the liquidity of, and investor interest in, our ADSs.Additionally, under Russian law, the depositary may be treated as the owner of the class B shares underlying the ADSs, and therefore, could bedeemed a beneficial shareholder of Qiwi Bank. This is different from the way other jurisdictions treat ADSs. As a result, the depositary may be subject to theapproval requirements of the CBR, FAS and the government commission described above in the event an amount of our shares representing over 50% of ourvoting power is deposited in the ADS program. Accordingly, our ADS program may be subject to an effective limit of 50% of our voting power, unless thedepositary obtains FAS, CBR and potentially additional government commission approvals to increase its ownership in excess of 50% of our voting power.This could limit our ability to raise capital in the future and the ability of our existing shareholders to sell their ADSs in the public markets, which in turnmay impact the liquidity of share capital.The quota imposed on foreign ownership of Russian banks may make a takeover of our company by a foreign purchaser impossible.Under current Russian law, the Russian government is entitled, upon consultation with the CBR, to propose legislation imposing a quota onforeign ownership in the Russian banking industry, covering both Russian branches of international banks and foreign participation in the charter capital ofRussian banks, such as Qiwi Bank. In December 2015, a 50% quota on foreign ownership was introduced, subject to certain exemptions. If such quota isexceeded, a takeover of our company by a foreign purchaser may become impossible, which could limit, prevent or delay a change of control of our companyand in turn could negatively impact the liquidity of our ADSs.As a foreign private issuer whose ADSs are listed on Nasdaq, we have elected to follow certain home country corporate governance practices instead ofcertain Nasdaq requirements.As a foreign private issuer whose ADSs are listed on Nasdaq, we are permitted in certain cases to, and do, follow Cyprus corporate governancepractices instead of the corresponding requirements of Nasdaq. A foreign private issuer that elects to follow a home country practice instead of Nasdaqrequirements must submit to Nasdaq in advance a written statement from an independent counsel in such issuer’s home country certifying that the issuer’spractices are not prohibited by the home country’s laws. In addition, a foreign private issuer must disclose in its annual reports filed with the Securities andExchange Commission any significant requirement that it does not follow and describe the home country practice followed instead of any such requirement.We follow Cyprus corporate governance practices with regard to the composition of our board of directors which, unlike the applicable Nasdaq rule for U.S.corporations, do not require that a majority of our directors be independent. Currently only three out of our seven directors are independent. We also do nothave a compensation committee or a nominating committee comprised entirely of independent directors, and our independent directors do not meet inregular executive sessions. In addition, our board of directors has not made any determination whether it will comply with certain Nasdaq rules concerningshareholder approval prior to our taking certain company actions, including the issuance of 20% or more of our then-outstanding share capital or votingpower in connection with an acquisition, and our board of directors, in such circumstances, may instead determine to follow Cypriot law. Accordingly, ourshareholders may not be afforded the same protection as provided under Nasdaq corporate governance rules. 22 Table of ContentsOur ADS holders may not have the same voting rights as the holders of our class A shares and class B shares and may not receive voting materials in timeto be able to exercise their right to vote. Our ADS holders’ right to receive certain distributions may be limited in certain respects by the deposit agreement.Except as set forth in the deposit agreement, holders of our ADSs are not able to exercise voting rights attaching to the class B shares representedby our ADSs on an individual basis. Holders of our ADSs have to appoint the depositary or its nominee as their representative to exercise the voting rightsattaching to the class B shares represented by the ADSs. Upon receipt of voting instructions from an ADS holder, the depositary will vote the underlying classB shares in accordance with these instructions. Pursuant to our articles of association, we may convene an annual shareholders’ meeting or a shareholders’meeting called for approval of matters requiring a 75% shareholder vote upon at least 45 days’ notice and upon at least 30 days’ notice for all othershareholders’ meetings. If we give timely notice to the depositary under the terms of the deposit agreement, the depositary will notify you of the upcomingvote and arrange to deliver our voting materials to you. We cannot assure our ADS holders that they will receive the voting materials in time to instruct thedepositary to vote the class B shares underlying their ADSs, and it is possible that our ADS holders, or persons who hold their ADSs through brokers, dealersor other third parties, will not have the opportunity to exercise a right to vote. In addition, the depositary and its agents are not responsible for failing to carryout voting instructions or for the manner of carrying out voting instructions. This means that our ADS holders may not be able to exercise their right to voteand there may be nothing such holders can do if the class B shares underlying your ADSs are not voted as requested. In addition, although our ADS holdersmay directly exercise their right to vote by withdrawing the class B shares underlying their ADSs, they may not receive sufficient advance notice of anupcoming shareholders’ meeting to withdraw the class B shares underlying their ADSs to allow them to vote with respect to any specific matter. Furthermore,under the deposit agreement, the depositary has the right to restrict distributions to holders of the ADSs in the event that it is unlawful or impractical to makesuch distributions. We have no obligation to take any action to permit distributions to holders of our ADSs. As a result, holders of ADSs may not receivedistributions made by us.Risks Relating to the Russian Federation and Other Markets in Which We OperateEmerging markets such as Russia are subject to greater risks than more developed markets, including significant legal, economic and political risks.Investors in emerging markets such as Russia should be aware that these markets are subject to greater risk than more developed markets,including in some cases significant legal, economic and political risks. Investors should also note that emerging economies are subject to rapid change andthat the information set out herein may become outdated relatively quickly. Accordingly, investors should exercise particular care in evaluating the risksinvolved and must decide for themselves whether, in light of those risks, their investment is appropriate. Generally, investment in emerging markets is onlysuitable for sophisticated investors who fully appreciate the significance of the risks involved, and investors are urged to consult with their own legal andfinancial advisors before making an investment in our ADSs.The situation in Ukraine and the U.S., EU and other sanctions that have been imposed in connection therewith could adversely impact our operations andfinancial condition.The Ukraine crisis, which started in late 2013 and remains unresolved, has brought Russian relations with the West to a post-Cold War low point.Western countries protested when Crimea (which had been part of Ukraine since 1954) entered into the Russian Federation in March 2014 and havecomplained that Russia is fomenting civil insurrection in east Ukraine.In response to the Ukraine crisis, Ukraine, the European Union and the United States (as well as other countries such as Norway, Canada andAustralia) have passed a variety of economic sanctions against Russia. One form these sanctions have taken is to identify certain persons as ‘designatednationals’ with the basic practical consequences that U.S. persons cannot do business with them while EU persons cannot provide funds or other economicresources to them, their assets in the EU and United States are subject to seizure and in the case of individuals they can be subject to travel bans. A number ofRussian government officials, businessmen, banks and companies have been so designated. Another form these sanctions have taken, with greaterconsequence for the Russian economy, is ‘sectoral’ sanctions with the basic consequence that several of Russia’s leading banks – including Gazprombank,Vnesheconombank, Bank of Moscow, Russian Agricultural Bank, VTB Bank, and Sberbank – cannot access Western capital (as EU and U.S. persons areprohibited from extending them debt financing in excess of 30 days or dealing in their new equity issuances and providing related services); similar sectoralsanctions have been applied against several prominent Russian oil and gas and defense companies. Other Western sanctions have been imposed in respect of,among other things, Russian military defense entities, dual use technologies, sophisticated off-shore oil drilling technologies and doing business in Crimea.Certain sanctions, thus far only imposed by Ukraine, and Russian countersanctions instituted in response to such sanctions, directly targetpayment services providers such as ourselves (see “–We are subject to extensive government regulation”). There can be no assurance that additionalsanctions affecting the payments business will not be imposed by Russia or other countries in which we operate. While other current sanctions do not targetus or the payments industry more generally, these sanctions have had and may continue to have the effect of damaging the Russian economy by, among otherthings, accelerating capital flight from Russia, weakening of the Russian ruble, exacerbating the negative investor sentiment towards Russia and making itharder for Russian companies to access international financial markets for debt and equity financing. In addition, a number of Western businesses havecurtailed or suspended activities in Russia or dealings with Russian counterparts for reputational reasons even though currently neither such activities nordealings with their relevant Russian counterparts were proscribed by the sanctions. An expansion of the existing or introduction of new sanctions, includingthose mentioned above, or sanctions specifically targeting us or our management or shareholders, or our sector generally, could result in our internationalcustomers, suppliers, shareholders and other business partners revising their relationship with us for compliance, political, reputational or other reasons,which could affect our business. 23 Table of ContentsSome of our agents, merchants or Tochka’s SME clients, although mostly not incorporated in Crimea, may have operations there. Further, beforethe introduction of the corresponding sanctions we have had direct contacts with several Crimea banks that are registered as financial legal entities in Crimea,and currently such banks may continue to operate as our agents or merchants. On December 19, 2014, U.S. President Obama signed a new executive orderimposing comprehensive sanctions on the Crimea region. The EU has similarly introduced a broad set of sanctions through the Council Regulation (EU)692/2014 as amended by Regulation (EU) 1351/2014. To date, we do not believe that any of the current sanctions as in force limit our ability to work withentities that may have operations in Crimea or operate in Crimea. Nevertheless, if we are deemed to be in violation of any sanctions currently in place or ifany new or expanded sanctions are imposed on Russian businesses operating in Crimea by the U.S., EU, or other countries our business and results ofoperations may be materially adversely affected.In the ordinary course of our business, we may accept payments from consumers to or otherwise indirectly interact with certain entities that arethe targets of U.S. sanctions. We operate primarily within the Russian financial system and, accordingly, many of our customers have accounts at banks inRussia. The U.S., EU and other countries have adopted a package of economic restrictive measures imposing certain sanctions on the operations of variousRussian banks, including VTB Bank and Gazprombank. Some of our subsidiaries hold bank accounts at the aforementioned banks as well as have overdraftsand bank guarantees in VTB Bank. A number of Russian banks, including Bank Rossiya, SMP Bank, Investcapitalbank and Sobinbank have been designatedby OFAC and are subject to U.S. economic sanctions. In addition, Tempbank was designated due to its dealings with the Syrian government. U.S. sanctionsmay be extended to any person that U.S. authorities determine has materially assisted, or provided financial, material, or technological support for, or goodsor services to or in support of, any sanctioned individuals or entities. For example, we may be associated with U.S.-designated banks due to us acceptingpayments for them from consumers in the ordinary course of our business, even though we may not have any direct contract relationships with them. Therecan be no assurance that the U.S. Government would not view such activities as meeting the criteria for U.S. economic sanctions.In addition, because of the nature of our business, we do not generally identify our customers where there is no express requirement to do sounder Russian anti-money laundering legislation. Therefore, we are not always able to screen them against the Specially Designated Nationals and BlockedPersons List published by OFAC and other sanctions lists.While we believe that our indirect interaction with Russian banks and potential interaction with designated individuals that may be subject toU.S. or EU economic and financial sanctions does not contravene any law, our business and reputation could be adversely affected if the U.S. governmentwere to designate us as a blocked party and extend such sanctions to us. The executive orders authorizing the U.S. sanctions provide that persons may bedesignated if, inter alia, they materially assist, or provide financial, material, or technological support for goods or services to or in support of, blocked ordesignated parties. EU financial sanctions prohibit the direct and indirect making available of funds or economic resources to or for the benefit of sanctionedparties. Investors may also be adversely affected if we are so designated, resulting in their investment in our securities being prohibited orrestricted. Furthermore, under those circumstances, some U.S. or EU investors may decide for legal or reputational reasons to divest their holdings in us or notto purchase our securities in the first place. We are aware of initiatives by U.S. governmental entities and U.S. institutional investors, such as pension funds, toadopt or consider adopting laws, regulations, or policies prohibiting transactions with or investment in, or requiring divestment from, entities doing businesswith certain countries. There can be no assurance that the foregoing will not occur or that such occurrence will not have a material adverse effect on our shareprice. Even if we are not subjected to U.S. or other economic sanctions, our participation in the Russian financial system and indirect interaction withsanctioned banks and potential interaction with designated individuals may adversely impact our reputation among investors. There is also a risk that otherentities with which we engage in business, or individuals or entities associated with them, are, or at any time in the future may become, subject to sanctions.In August 2017, the United States passed a Countering America’s Adversaries Through Sanctions Act (“CAATSA”), which significantlytightened ‘sectoral sanctions’ discussed above and introduced a host of new sanctions, including ‘secondary sanctions’ targeting non-U.S. persons if the U.S.President determines that any such person knowingly and materially violates, attempts to violate, conspires to violate or causes a violation of a restrictionintroduced under any relevant U.S. Russian sanctions legislation or facilitates a significant transaction or transactions for or on behalf of any person subjectto U.S. Russian sanctions or his or her relatives. This legislation further restricts access of the sanctioned Russian banks and energy companies to debtfinancing on international capital markets, and expands the application of sanctions in relation to the Russian energy sector. Furthermore, this legislationputs significant limitations on the U.S. President’s authority to ease sanctions and issue licensing actions with respect to Russia.In October 2017, the U.S. Department of State issued public guidance on implementation of CAATSA and the list of Russian defense andintelligence companies and institutions, ‘significant transactions’ with which may result in the imposition of sanctions on persons that engage in suchtransactions with these companies and institutions. The new legislation also widens the differences between the U.S. and EU sanctions against Russia. TheEU recently extended its own sectoral sanctions until 31 July 2018 but has not adopted new, broader sanctions like those in the said U.S. legislation. Instead,some EU leaders have discussed possible ‘blocking’ or retaliatory measures in response to those U.S. secondary sanctions that may adversely affect Europeancompanies.CAATSA also requires the U.S. Department of Treasury to issue reports on Russian senior political figures and oligarchs, Russian parastatalentities and illicit financing in Russia, presumably to determine whether other parties should be sanctioned. The first report was issued on 29 January 2018and lists 114 senior Russian political figures and 96 wealthy Russian businessmen (“Report”). The Report states, and the OFAC further clarified, that it is nota sanctions list, and the inclusion of individuals or entities in it, its appendices, or its annex does not and in no way should be interpreted to impose sanctionson those individuals or entities, and moreover, the inclusion of individuals or entities in the Report, its appendices, or its classified annexes does not, in andof itself, imply, give rise to, or create any other restrictions, prohibitions, or limitations on dealings with such persons by U.S. or non-U.S. persons. Theinclusion on the unclassified list does not indicate that the U.S. Government has information about the individuals’ involvement in malign activities. Anynew sanctions imposed on the basis of the Report, may have a material adverse effect on the Russian economy and lead to retaliatory sanctions from Russia. 24 Table of ContentsTo date, no individual or entity within our group has been designated by either the United States or the EU as a specific target of their respectiveUkraine related sanctions. No assurance can be given, however, that any such individual or entity will not be so designated in the future, or that broadersanctions against Russia that affect our company, will not be imposed. In addition, no assurance can be given that any of our transactions with third partiesthat are subject to the sanctions will not constitute ‘significant transactions’ for purposes of CAATSA. Non-compliance with the U.S., EU and other sanctionsprograms applicable to us could expose us to significant fines and penalties and to enforcement measures, or result in the loss of clients, any which in turncould adversely impact our business, financial conditions, results of operations and prospects.The crisis in Ukraine is ongoing and could escalate. Were full-fledged hostilities to break out between Ukraine and Russia, they would likelycause significant economic disruption and further calls from the Western countries for a comprehensive sanction regime that would seek to further isolateRussia from the world economy. Even the current level of ongoing civil insurrection in eastern Ukraine, if no resolution is forthcoming, may well lead tofurther strengthening and broadening of Ukraine-related sanctions. For example, there have been proposals to cut off Russia from the international SWIFTpayment system, which would disrupt ordinary financial services in Russia and any cross-border trade. The potential further repercussions surrounding thesituation in Crimea and Eastern Ukraine are unknown and no assurance can be given regarding the future of relations between Russia and other countries.Overall, the situation in Ukraine and Crimea remains uncertain and we cannot predict how the Ukrainian crisis will unfold or the impact it will have on ourbusiness or results of operations. Additionally, relations between the US and Russia have recently become strained over a variety of other issues, which couldresult in further sanctions against Russia or specific individuals, entities or economy sectors. See “– Deterioration of Russia’s relations with other countriescould negatively affect the Russian economy and those of the nearby regions”. Any or all of the above factors could have a material adverse effect on ourbusiness, financial condition, results of operations and prospects.Know-your-client requirements established by Russian anti-money laundering legislation may adversely impact our transaction volumes.Our business is currently subject to know-your-client requirements established by Federal Law of the Russian Federation No. 115-FZ “OnCombating the Legalization (Laundering) of Criminally Obtained Income and Funding of Terrorism”, dated August 7, 2001, as amended, or the Anti-MoneyLaundering Law. Based on the Anti-Money Laundering Law we distinguish three types of consumers based on their level of identification, beinganonymous, identified through a simplified procedure and fully identified. The consumers who have not undergone any identification procedure arequalified as anonymous and are not allowed to perform transactions in excess of RUB15,000 as well as hold an electronic money account balance in excessof RUB15,000. They may also face some restrictions in terms of categories of merchants they can pay to (for example they cannot pay for foreign merchants).The consumers who have undergone simplified identification procedure with the payment services provider are entitled to perform electronic moneytransactions in excess of RUB15,000 provided that at any point of time the account balance of electronic money does not exceed RUB60,000 and the totalamount of transactions does not exceed RUB200,000 per month. Fully identified consumers are entitled to perform same type of electronic transfers asconsumers identified through a simplified procedure but with increased threshold of the electronic money account balance of RUB600,000 and nolimitations for the total transaction amount per month. The key difference between the simplified and the full identification procedures is that the simplifiedidentification can be performed remotely. The remote identification requires the verification of certain data provided by consumers against public databases.Albeit a government order No. 630 dated 8 July 2014 was enacted providing that public databases shall be set up by specific government authorities andaccess to them shall be granted to the third parties authorized to carry out identification of consumers, to our knowledge, such databases are not yet up andrunning at scale. Thus, current situation could cause us to be in violation of the identification requirements. In case we are forced not to use the simplifiedidentification procedure until the databases are fully running or in case the identification requirements are further tightened, it could negatively affect thenumber of our consumers and, consequently, our volumes and revenues. Additionally, Russian anti-money laundering legislation is in a constant state ofdevelopment and is subject to varying interpretations. If we are found to be in non-compliance with any of its requirements, we could not only becomesubject to fines and other sanctions, but could also have to discontinue to process operations that are deemed to be in breach of the applicable rules and loseassociated revenue streams.Political and governmental instability could adversely affect the value of investments in Russia.Political conditions in the Russian Federation were highly volatile in the 1990s, as evidenced by the frequent conflicts amongst executive,legislative and judicial authorities, which negatively impacted the business and investment climate in the Russian Federation. Over the past two decades thecourse of political and other reforms has in some respects been uneven and the composition of the Russian Government has at times been unstable. TheRussian political system continues to be vulnerable to popular dissatisfaction, including dissatisfaction with the results of the privatizations of the 1990s, aswell as to demands for autonomy from certain religious, ethnic and regional groups.Over the last 15 years, the Russian political system and the relationship between the President, the Russian Government and the RussianParliament were generally stable. There have been, however, public protests in Moscow and other urban areas following elections for the State Duma inDecember 2011 alleging that the elections were subject to substantial electoral fraud. The Prime Minister at that time, Mr. Vladimir Putin has rejected calls byopposition leaders that the elections for the State Duma be annulled and re-run, but has instituted limited political reforms. Similar protests took placefollowing the presidential elections in March 2012, which resulted in re-election of Mr. Vladimir Putin and may be expected to occur in connection with theMarch 2018 presidential election.Future changes in the Russian Government, the State Duma or the presidency, major policy shifts or eventual lack of consensus between thepresident, the Russian Government, Russia’s parliament and powerful economic groups could lead to political instability. Additionally, the potential forpolitical instability resulting from the worsening of the economic situation in Russia and deteriorating standards of living should not be underestimated. Anysuch instability could negatively affect the economic and political environment in Russia, particularly in the short term. Shifts in governmental policy andregulation in the Russian Federation are less predictable than in many Western democracies and 25 Table of Contentscould disrupt or reverse political, economic and regulatory reforms. Any significant change in the Russian Government’s program of reform in Russia couldlead to the deterioration of Russia’s investment climate that might limit our ability to obtain financing in the international capital markets or otherwise havea material adverse effect on our business, financial condition and results of operations.The implementation of government policies in Russia targeted at specific individuals or companies could harm our business as well as investments inRussia more generally.The use of governmental power against particular companies or persons, for example, through the tax, environmental or prosecutorial authorities,could adversely affect the Russian economic climate and, if directed against us, our senior management or our major shareholders, could materially adverselyaffect our business, financial condition and results of operations. Russian authorities have recently challenged some Russian companies and prosecuted theirexecutive officers and shareholders on the grounds of tax evasion and related charges. In some cases, the results of such prosecutions and challenges havebeen significant claims against companies for unpaid taxes and the imposition of prison sentences on individuals. There has been speculation that in certaincases these challenges and prosecutions were intended to punish, and deter, opposition to the government or the pursuit of disfavored political or economicagendas. There has also been speculation that certain environmental challenges brought recently by Russian authorities in the oil and gas as well as miningsectors have been targeted at specific Russian businesses under non-Russian control, with a view to bringing them under state control. More generally, someobservers have noted that takeovers in recent years of major private sector companies in the oil and gas, metals and manufacturing sectors by state-controlledcompanies following tax, environmental and other challenges may reflect a shift in official policy in favor of state control at the expense of individual orprivate ownership, at least where large and important enterprises are concerned.Deterioration of Russia’s relations with other countries could negatively affect the Russian economy and those of the nearby regions.Over the past several years, Russia has been involved in conflicts, both economic and military, involving other members of the CIS. On severaloccasions, this has resulted in the deterioration of Russia’s relations with other members of the international community, including the United States andvarious countries in Europe. Many of these jurisdictions are home to financial institutions and corporations that are significant investors in Russia and whoseinvestment strategies and decisions may be affected by such conflicts and by worsening relations between Russia and its immediate neighbors.For example, relations between Ukraine and Russia, as well as Georgia and Russia, have been strained over a variety of issues. On March 21,2014, President Putin signed legislation to recognize Crimea’s accession to, and status as part of, Russia. Since then, there has been continuing tensionsbetween Russia and Ukraine, which were aggravated by the military conflict in Eastern Ukraine. Another recent point of tension between Russia and Westerngovernments has been the Russian role in the Syrian crisis and its military support for the government of Syria. The events in Ukraine, Crimea and Syria haveprompted condemnation by members of the international community and have been strongly opposed by the EU and the United States, with a resultingmaterial negative impact on the relationships between the EU, the United States and Russia. See “– The situation in Ukraine and the U.S., EU and othersanctions that have been imposed could adversely impact our operations and financial condition”. Additionally, starting from December 2016 the U.S.-Russia relationships became further strained over the alleged involvement of the Russian government in the cyber-attacks aimed at disrupting the electionprocess in the U.S. and the new sanctions imposed by the U.S. in response. Our company has inadvertently become associated with these events when inNovember 2017 reports emerged that our payment services were used to pay for the Facebook ads that were allegedly placed with the goal of illegallyinfluencing the 2016 U.S. presidential election. Even though such payments were not classified as doubtful and we were not in a position to identify them asbeing made for any improper purpose if they were being so made, a mere association with these events could harm the reputation of our company. In March2018, the U.K. expelled Russian diplomats over alleged involvement of Russian intelligence service in a murder of a Russian citizen on U.K. soil, and severalother EU nations have announced plans to follow suit. The emergence of new or escalated tensions between Russia and other countries and resultingsanctions could negatively affect the Russian economy. This, in turn, may result in a general lack of confidence among international investors in the region’seconomic and political stability and in Russian investments generally. Such lack of confidence may result in reduced liquidity, trading volatility andsignificant declines in the price of listed securities of companies with significant operations in Russia, including our ADSs, and in our inability to raise debtor equity capital in the international capital markets, which may affect our ability to achieve the level of growth to which we aspire.Crime and corruption could create a difficult business climate in Russia.The political and economic changes in Russia since the early 1990s have led, amongst other things, to reduced policing of society and increasedlawlessness. Organized crime, particularly property crimes in large metropolitan centers, has reportedly increased significantly since the dissolution of theSoviet Union. In addition, the Russian and international media have reported high levels of corruption in Russia. Press reports have also described instancesin which government officials have engaged in selective investigations and prosecutions to further the interest of the government and individual officials orbusiness groups. Although we adhere to a business ethics policy and internal compliance procedures to counteract the effects of crime and corruption,instances of illegal activities, demands of corrupt officials, allegations that we or our management have been involved in corruption or illegal activities orbiased articles and negative publicity could materially and adversely affect our business, financial condition and results of operations. 26 Table of ContentsEconomic instability in Russia could have an adverse effect on our business.The Russian economy has been adversely affected by the recent global financial and economic crisis. A continuation of the economic crisiscould have a negative effect on the scale and profitability of our business. Any of the following risks, which the Russian economy has experienced at variouspoints in the past, may have or have already had a significant adverse effect on the economic climate in Russia and may burden or have already burdened ouroperations: • significant declines in gross domestic product, or GDP; • high levels of inflation; • sudden price declines in the natural resource sector; • high and fast-growing interest rates; • unstable credit conditions; • international sanctions; • high state debt/GDP ratio; • instability in the local currency market; • a weakly diversified economy which depends significantly on global prices of commodities; • lack of reform in the banking sector and a weak banking system providing limited liquidity to Russian enterprises; • pervasive capital flight; • corruption and the penetration of organized crime into the economy; • significant increases in unemployment and underemployment; • the impoverishment of a large portion of the Russian population; • large number of unprofitable enterprises which continue to operate due to deficiency in the existing bankruptcy procedure; • prevalent practice of tax evasion; and • growth of the black-market economy.As Russia produces and exports large quantities of crude oil, natural gas, petroleum products and other commodities, the Russian economy isparticularly vulnerable to fluctuations in oil and gas prices as well as other commodities prices, which historically have been subject to significant volatilityover time, as illustrated by the recent decline in crude oil prices. Russian banks, and the Russian economy generally, were adversely affected by the globalfinancial crisis. In 2014 and 2015, Russia experienced an economic downturn characterized by substantial depreciation of its currency, sharp fluctuations ofinterest rates, a decline in disposable income, a steep decline in the value of shares traded on its stock exchanges, a material increase in the inflation rate, anda decline in the gross domestic product. In 2016-2017 some of those economic trends reversed or moderated, with oil prices increasing somewhat, inflationrates declining significantly and gross domestic product returning to modest growth. There can be no assurance that any measures adopted by the Russiangovernment to mitigate the effect of any financial and economic crisis will result in a sustainable recovery of the Russian economy. Current macroeconomicchallenges, low or negative economic growth in the United States, China, Japan and/or Europe and market volatility may provoke or prolong any economiccrisis.As an emerging economy, Russia remains particularly vulnerable to further external shocks. Events occurring in one geographic or financial marketsometimes result in an entire region or class of investments being disfavored by international investors—so-called “contagion effects”. Russia has beenadversely affected by contagion effects in the past, and it is possible that it will be similarly affected in the future by negative economic or financialdevelopments in other countries. Economic volatility, or a future economic crisis, may undermine the confidence of investors in the Russian markets and theability of Russian businesses to raise capital in international markets, which in turn could have a material adverse effect on the Russian economy and theGroup’s results of operations, financial condition and prospects. In addition, any further declines in oil and gas prices or other commodities pricing coulddisrupt the Russian economy and materially adversely affect our business, financial condition, results of operations and prospects.The banking system in Russia remains underdeveloped.The banking and other financial systems in Russia are not well-developed or regulated, and Russian legislation relating to banks and bankaccounts is subject to varying interpretation and inconsistent application. The 1998 financial crisis resulted in the bankruptcy and liquidation of manyRussian banks and almost entirely eliminated the developing market for commercial bank loans at that time. From April to July 2004, the Russian bankingsector experienced further serious turmoil. As a result of various market rumors and certain regulatory and liquidity problems, several privately ownedRussian banks experienced liquidity problems and were unable to attract funds on the inter-bank market or from their client base. Simultaneously, they facedlarge withdrawals of deposits by both retail and corporate customers. Several of these privately owned Russian banks collapsed or ceased or severely limitedtheir operations. Russian banks owned or controlled by the government and foreign owned banks generally were not adversely affected by the turmoil.There are currently a limited number of creditworthy Russian banks (most of which are headquartered in Moscow). Although the CBR has themandate and authority to suspend banking licenses of insolvent banks, some insolvent banks still operate. Many Russian banks also do not meetinternational banking standards, and the transparency of the Russian banking sector in some respects still lags behind internationally accepted norms.Banking supervision is also often inadequate, as a result of which many banks do not follow existing CBR regulations with 27 Table of Contentsrespect to lending criteria, credit quality, loan loss reserves, diversification of exposure or other requirements. The imposition of more stringent regulations orinterpretations could lead to weakened capital adequacy and the insolvency of some banks. Prior to the onset of the 2008 global economic crisis, there hadbeen a rapid increase in lending by Russian banks, which many believe had been accompanied by a deterioration in the credit quality of the loan portfolio ofthose banks. In addition, a robust domestic corporate debt market was leading Russian banks to hold increasingly large amounts of Russian corporate rublebonds in their portfolios, which further deteriorated the risk profile of the assets of Russian banks. The global financial crisis of 2007-2008 has led to thecollapse or bailout of some Russian banks and to significant liquidity constraints for others. Profitability levels of most Russian banks have been adverselyaffected. Indeed, the global crisis has prompted the government to inject substantial funds into the banking system amid reports of difficulties among Russianbanks and other financial institutions.In recent years, the CBR has considerably increased the intensity of its supervision and regulation of the Russian banking sector. Historically,the revocation of banking licenses by the CBR has been a relatively rare event mostly occurring to local banks with little assets and little or no significancefor the banking sector as a whole. Starting October 2013, however, the CBR has launched a campaign aimed at cleansing the Russian banking industry,revoking the licenses from an unusually high number of banks (including significant banks such as Ugra, Master-Bank, Investbank, ProBusinessBank,Svyaznoy Bank, Vneshprombank, Tatfondbank and others) on allegations of money laundering, financial statements manipulation and other illegalactivities, as well as inability of certain banks to discharge their financial obligations, which resulted in turmoil in the industry, instigated bank runs on anumber of Russian credit institutions, and severely undermined the trust that the Russian population had with private banks. In addition, in the course of2017 three of Russia’s largest private banks, Otkritie Bank, Binbank and Promsvyazbank, were all bailed out and taken over by the CBR through the newlyestablished Banking Industry Consolidation Fund, since all of them were allegedly unable to perform their obligations as they fell due for various reasons.The private banking sector in Russia, always relatively minor compared to state players like Sberbank and VTB to begin with, has contracted severely as aresult. This can be expected to result in reduced competition in the banking sector (while at the same time putting alternative payment solution providerssuch as ourselves in the position of having to predominantly compete with the government itself), increased inflation and a general deterioration of thequality of the Russian banking industry. It could be expected that the difficulties currently faced by the Russian economy could result in further collapses ofRussian banks. With few exceptions (notably the state-owned banks), the Russian banking system suffers from weak depositor confidence, highconcentration of exposure to certain borrowers and their affiliates, poor credit quality of borrowers and related party transactions. Current economiccircumstances in Russia are putting stress on the Russian banking system. Combined with heightened interest rates – with the key interest rate of the CBRcurrently at 7.25% per annum (but rising as high as 17% over the course of 2014-2015) – these circumstances decrease the affordability of consumer credit,putting further pressure on overall consumer purchasing power. In addition, these factors could further tighten liquidity on the Russian market and addpressure onto the ruble.Our business is significantly affected by development in the Russian banking sector. First, we periodically hold funds in a number of Russianbanks and rely on guarantees given by those banks to enhance our liquidity. Increased uncertainty in the Russian banking sector exposes us to additionalcounterparty risk and affects our liquidity. In addition, a significant portion of our revenue is derived from consumer payments in the banking industry in ourFinancial Services market vertical. As a result, the bankruptcy or insolvency of one or more of these banks could adversely affect our business, financialcondition and results of operations. The continuation or worsening of the banking crisis could decrease our transaction volumes, while the bankruptcy orinsolvency of any of the banks which hold our funds could prevent us from accessing our funds for several days. All of these factors could have a materialadverse effect on our business, financial condition and results of operations.Social instability could lead to labor and social unrest, increased support for renewed centralized authority, nationalism or violence.Failures to adequately address social problems have led in the past, and could lead in the future, to labor and social unrest. Labor and socialunrest could have political, social and economic consequences, such as increased support for a renewal of centralized authority; increased nationalism, withsupport for re-nationalization of property, or expropriation of or restrictions on foreign involvement in the economy of Russia; and increased violence. Anyof these could have an adverse effect on confidence in Russia’s social environment and the value of investments in Russia, could restrict our operations andlead to a loss of revenue, and could otherwise have a material adverse effect on its business, results of operations and financial condition.Russia has experienced high levels of inflation in the past.As a substantial portion of our expenses (including operating costs and capital expenditures) are denominated in rubles, the relative movementof inflation and exchange rates significantly affects our results of operations. The effects of inflation could cause some of our costs to rise. Russia hasexperienced high levels of inflation since the early 1990s. For example, inflation increased dramatically after the 1998 financial crisis, reaching a rate of84.4% in that year. According to Rosstat, inflation in the Russian Federation was 6.5% in 2013, 11.4% in 2014,12.9% in 2015, 5.4% in 2016 and 2.5% in2017. Certain of our costs, such as salaries and rent, are affected by inflation in Russia. To the extent the inflation causes these costs to increase, suchinflation may materially adversely affect our business, financial condition and results of operations.The immaturity of legal systems, processes and practices in the Russian Federation may adversely affect our business, financial condition and results ofoperations.Risks associated with the legal systems of the Russian Federation include, to varying degrees, inconsistencies between and among laws,presidential decrees, edicts and governmental and ministerial orders and resolutions; conflicting local, regional, and federal rules and regulations; the lack ofjudicial or administrative guidance regarding the interpretation of the applicable rules; the untested nature of the independence of the judiciary and itsimmunity from political, social and commercial influences; the relative inexperience of jurists, judges and courts in interpreting recently enacted legislationand complex commercial arrangements; a high degree of unchecked discretion on the part of governmental authorities; alleged corruption within thejudiciary and governmental authorities; substantial gaps in the regulatory structure due to 28 Table of Contentsdelays in or absence of implementing regulations; bankruptcy procedures that are not well-developed and are subject to abuse; and a lack of binding judicialprecedent. All of these weaknesses affect our ability to protect and enforce our legal rights, including rights under contracts, and to defend against claims byothers. In addition, the merger of the Supreme Arbitration Court of the Russian Federation, which used to oversee business disputes, into the Supreme Court,which used to only handle criminal cases and civil lawsuits, is viewed by some as having further aggravated these issues.The Russian judicial system is not immune from economic and political influences. The Russian court system is understaffed and underfunded,and the quality of justice, duration of legal proceedings, and performance of courts and enforcement of judgments remain problematic. Under Russianlegislation, judicial precedents generally have no binding effect on subsequent decisions and are not recognized as a source of law. However, in practice,courts usually consider judicial precedents in their decisions. Enforcement of court judgments can in practice be very difficult and time-consuming in Russia.Additionally, court claims are sometimes used in furtherance of political and commercial aims. All of these factors can make judicial decisions in Russiadifficult to predict and make effective redress problematic in certain instances.The relatively recent enactment of many laws, the lack of consensus about the scope, content and pace of political and economic reform and therapid evolution of legal systems in ways that may not always coincide with market developments have resulted in legal ambiguities, inconsistencies andanomalies and, in certain cases, the enactment of laws without a clear constitutional or legislative basis. Legal and bureaucratic obstacles and corruption existto varying degrees in each of the regions in which we operate, and these factors are likely to hinder our further development. These characteristics give rise toinvestment risks that do not exist in countries with more developed legal systems. The developing nature of the legal systems in Russia could materiallyadversely affect our business, financial condition and results of operations.Unlawful, selective or arbitrary government action may have an adverse effect on our business.Governmental authorities have a high degree of discretion in Russia and at times appear to act selectively or arbitrarily, without hearing or priornotice, and in a manner that is contrary to law or influenced by political or commercial considerations. Moreover, the Russian Government also has the powerin certain circumstances, by regulation or government act, to interfere with the performance of, nullify or terminate contracts. Unlawful, selective or arbitrarygovernmental actions have reportedly included denial or withdrawal of licenses, sudden and unexpected tax audits, criminal prosecutions and civil actions.Federal and local government entities also appear to have used common defects in matters surrounding share issuances and registration as pretexts for courtclaims and other demands to invalidate the issuances or registrations or to void transactions, seemingly for political purposes. Moreover, selective, publiccriticism by Russian Government officials of Russian companies has in the past caused the price of publicly traded securities in such Russian companies tosharply decline, and there is no assurance that any such public criticism by Russian Government officials in the future will not have the same negative affect.Standard & Poor’s has expressed concerns that “Russian companies and their investors can be subjected to government pressure through selectiveimplementation of regulations and legislation that is either politically motivated or triggered by competing business groups”. In this environment, ourcompetitors could receive preferential treatment from the government, potentially giving them a competitive advantage. Unlawful, selective or arbitrarygovernmental action, if directed at our operations in Russia, could materially and adversely affect our business, financial condition and results of operations.Russian companies can be forced into liquidation on the basis of formal non-compliance with certain requirements of Russian law.Certain provisions of Russian law may allow a court to order the liquidation of a Russian legal entity on the basis of its formal non-compliancewith certain requirements during formation, reorganization or during its operation. There have been cases in the past in which formal deficiencies in theestablishment process of a Russian legal entity or non-compliance with provisions of Russian law have been used by Russian courts as a basis for theliquidation of a legal entity. Weaknesses in the Russian legal system create an uncertain legal environment, which makes the decisions of a Russian court or agovernmental authority difficult, if not impossible, to predict. If any of our operating subsidiaries incorporated in Russia were subject to involuntaryliquidation, such liquidation could lead to significant negative consequences for our business, financial condition and results of operations.For example, under Russian corporate law, negative net assets calculated on the basis of the Russian accounting standards as of the end of theyear following the second or any subsequent year of a company’s existence can serve as a basis for creditors to accelerate their claims and to demand paymentof damages, as well as for a court to order the liquidation of the company upon a claim by governmental authorities. Many Russian companies have negativenet assets due to very low historical value of property, plant and equipment reflected on their Russian accounting standards balance sheets. However, theirsolvency (defined as their ability to pay debts as they come due) is not otherwise adversely affected by such negative net assets. There are cases when courtshave ordered mandatory liquidation of a company based on its negative net assets, though such company had continued to fulfill its obligations and had netassets in excess of the required minimum at the time of liquidation.Shareholder liability under Russian corporate law could cause us to become liable for the obligations of our subsidiaries.Russian law generally provides that shareholders in a Russian joint-stock company or participants in a limited liability company are not liablefor that company’s obligations and risk only the loss of their investment. This may not be the case, however, when one company (the “effective parent”) iscapable of making decisions for another (the “effective subsidiary”). Under certain circumstances, the effective parent bears joint and several responsibilityfor transactions concluded by the effective subsidiary in carrying out such decisions. 29 Table of ContentsIn addition, under Russian law, an effective parent is secondarily liable for an effective subsidiary’s debts if an effective subsidiary becomesinsolvent or bankrupt as a result of the action of an effective parent. In these instances, the other shareholders of the effective subsidiary may claimcompensation for the effective subsidiary’s losses from the effective parent that causes the effective subsidiary to take action or fail to take action knowingthat such action or failure to take action would result in losses. We could be found to be the effective parent of our subsidiaries, in which case we wouldbecome liable for their debts, which could have a material adverse effect on our business, financial condition and results of operations.Our operations in Kazakhstan have become significant, and many of the risks we face in Kazakhstan are similar to those we face in Russia.In addition to Russia, our operations in Kazakhstan are significant. In many respects, the risks we face in operating business in Kazakhstan aresimilar to those in Russia as set out above in “—Risks Relating to the Russian Federation and Other Markets in Which We Operate”. As is typical of anemerging market, Kazakhstan does not possess a well-developed business, legal and regulatory infrastructure and has been subject to substantial political,economic and social change. Our business in Kazakhstan is subject to Kazakhstan specific laws and regulations including with respect to tax, anti-corruption,and foreign exchange controls. Such laws are often rapidly changing and are unpredictable. In addition, we are exposed to foreign currency fluctuations,between the Russian ruble and the Kazakh tenge, which could affect our financial position and our profitability. Our failure to manage the risks associatedwith doing business in Kazakhstan could have a material adverse effect upon our results of operations.Risks Relating to TaxationWeaknesses and changes in the Russian tax system could materially and adversely affect our business and the value of investments in Russia.We are subject to a broad range of taxes and other compulsory payments imposed at federal, regional and local levels, including, but not limitedto, profits tax, VAT, corporate property tax and social contributions. Tax laws, namely the Russian Tax Code, have been in force for a short period relative totax laws in more developed market economies, and the implementation of these tax laws is often unclear or inconsistent. Historically, the system of taxcollection has been relatively ineffective, resulting in continual changes to the interpretation of existing laws. Although the quality of Russian taxlegislation has generally improved with the introduction of the first and second parts of the Russian Tax Code, the possibility exists that Russia may imposearbitrary or onerous taxes and penalties in the future, which could adversely affect our business, financial condition and results of operations. A large numberof changes have been made to various chapters of the Russian Tax Code since their introduction. Since Russian federal, regional and local tax laws andregulations are subject to changes and some of the sections of the Russian Tax Code relating to the aforementioned taxes are comparatively new,interpretation of these regulations is often unclear or non-existent. Also, different interpretations of tax regulations exist both among and within governmentbodies at the federal, regional and local levels, which creates uncertainties and inconsistent enforcement. The current practice is that private clarifications tospecific taxpayers’ queries with respect to particular situations issued by the Russian Ministry of Finance are not binding on the Russian tax authorities andthere can be no assurance that the Russian tax authorities will not take positions contrary to those set out in such clarifications. During the past several yearsthe Russian tax authorities have shown a tendency to take more assertive positions in their interpretation of the tax legislation, which has led to an increasednumber of material tax assessments issued by them as a result of tax audits. In practice, the Russian tax authorities generally interpret the tax laws in ways thatdo not favor taxpayers, who often have to resort to court proceedings against the Russian tax authorities to defend their position. In some instances, Russiantax authorities have applied new interpretations of tax laws retroactively. There is no established precedent or consistent court practice in respect of theseissues. Furthermore, in the absence of binding precedent, court rulings on tax or other related matters by different courts relating to the same or similarcircumstances may also be inconsistent or contradictory. Moreover, reorganization of the court system in Russia (i.e. transfer of the powers of the HigherArbitrazh Court of the Russian Federation to the High Court of Russian Federation in accordance with the Federal Law No. 2-FKZ “On the Russian HighCourt and the Russian Public Prosecution Office” dated February 5, 2014) may result in change in the court practice which may be unfavorable for taxpayers.The Russian tax authorities are increasingly taking a “substance over form” approach. For example, starting from January 1, 2015 a number ofamendments have been made to the Russian tax legislation introducing, among others, the concepts of controlled foreign companies, corporate tax residencyand beneficial ownership (see also “Russian anti-offshore measures may have adverse impact on our business, financial condition and results of operations”).Due to the relative lack of court and administrative practice, no assurance can be currently given as to how these amendments will be applied in practice,their potential interpretation by the tax authorities and the possible impact on us.In addition, on November 27, 2017 the Federal Law No. 340-FZ introducing country-by-country reporting (“CbCR”) requirements waspublished. The mandatory filing of CbCR is, in general, in line with the Organization for Economic Co-operation and Development (“OECD”)recommendations within the Base Erosion and Profit Shifting (“BEPS”) initiative. The law has taken effect on the date of its official publication, and itsprovisions apply to financial years starting in 2017 (except for the provisions regarding the national documentation). These amendments would requiremultinational corporate enterprise groups with consolidated revenues of over certain threshold to submit annual CbCR, as well as certain other reportingforms detailing multinational corporate enterprises groups operations (locally and globally, respectively), as well as transfer pricing methodologies appliedto intra-group transactions. Thus, if we reach the reporting threshold in Russia (over RUB 50 billion), or alternatively in any other jurisdiction of our presence(e.g. in Cyprus, where the Decree issued by the Cyprus Minister of Finance on December 30, 2016 introduced a mandatory CbCR for multinational enterprisegroups generating consolidated annual turnover exceeding EUR 750 million) we may be liable to submit relevant CbCR. It is at the moment unclear how theabove measures will be applied in practice by the Russian tax authorities and courts. We do not consider the Company to be subject to CbCR requirements.However, taking into consideration the possibility of further developments in Russia as well as international legislation, we may become subject to the aboverequirements. It is important to note that the above changes and amendments to the Russian Tax Code introduced by the law do not replace already existingtransfer pricing documentation requirements.Certain other changes were introduced to the Russian Tax Code over the recent years, namely: temporary limit on the amount of loss carriedforward to be utilized to reduce taxable income (applicable for 2017-2020 inclusively); increase of late payment interest for overdue tax payments; changesto classification of controlled transactions under the transfer pricing rules (starting from 2017 any guarantees between Russian non-banking organizations, aswell as interest-free loans between Russian related parties will not be treated as controlled transactions). 30 Table of ContentsThe possibility exists that the Government may introduce additional tax-raising measures. Although it is unclear how such measures wouldoperate, the introduction of any such measures may affect the Group’s overall tax efficiency and may result in significant additional taxes becoming payable.The Russian Federation has joined the OECD Multilateral Agreement for amending double tax treaties, and automatic information exchangewith foreign tax authorities. This new initiative, together with the list of offshore jurisdictions that is published annually by the Federal Tax Service of Russia(and had previously included Cyprus), may lead to significant changes of tax treaties’ provisions and applicable practice and may potentially result in a riskof higher tax burden for our business.There can be no assurance that the Russian Tax Code will not be changed in the future in a manner adverse to the stability and predictability ofthe tax system. These factors, together with the potential for state budget deficits, raise the risk of the imposition of additional taxes on us. The introductionof new taxes or amendments to current taxation rules may have a substantial impact on the overall amount of our tax liabilities. There is no assurance that wewould not be required to make substantially larger tax payments in the future, which may adversely affect our business, financial condition and results ofoperations.Our business in Russia may be deemed to receive unjustified tax benefits.In its decision No 138-0 dated July 25, 2001, the Constitutional Court of the Russian Federation, or the Constitutional Court, introduced theconcept of “a taxpayer acting in a bad faith” without clearly stipulating the criteria for it. Although this concept is not defined in Russian tax law, it has beenused by the tax authorities to deny, for instance, the taxpayer’s right to obtain tax deductions and benefits provided by the tax law. The tax authorities andcourts often exercise significant discretion in interpreting this concept in a manner that is unfavorable to taxpayers.On October 12, 2006, the Plenum of the Higher Arbitrazh Court of the Russian Federation, or the Higher Arbitrazh Court, issued Ruling No. 53,formulating another concept known as the concept of an “unjustified tax benefit”. This concept is defined in the ruling mainly by reference to specificexamples of such tax benefits (e.g., tax benefits obtained as a result of a transaction that has no reasonable business purpose) which may lead to disallowanceof their application. The tax authorities applied the “unjustified tax benefit” concept in a broad sense, not only combatting the abuse of the Russian tax law,but also disallowing benefits granted by double tax treaties. To date, in the cases where this concept has been applied, the courts have ruled in favor oftaxpayers that managed to demonstrate business rationale of the operations challenged by the Russian tax authorities.On July 19, 2017 a law introducing the concept of “unjustified tax benefit” into the Russian Tax Code was adopted. As opposed to the court-based version of the concept, currently there are two specific criteria that should be met simultaneously to entitle a taxpayer to reduce the tax base or theamount of tax: (i) the main purpose of the transaction (operation) is not a non-payment (incomplete payment) and (or) offset (refund) of the amount of tax;and (ii) the obligation under the transaction (operation) is executed by a person who is a party to a contract entered into with the taxpayer and / or a person towhom the obligation to execute a transaction (operation) was transferred under a contract or law.The Russian Tax Code specifically indicates that signing of primary documents by an unidentified or unauthorized person, violation by thecounterparty of tax legislation, the possibility to obtain the same result by a taxpayer by entering into other transactions not prohibited by law cannot beconsidered in itself as a basis for recognizing the reduction of the tax base or the amount of tax unlawful. However, application of these criteria is still underconsideration of the tax authorities, therefore, no assurance can be given that positions of taxpayers will not be challenged by the Russian tax authorities.The new version of the concept of “unjustified tax benefit” is applied starting from August 19, 2017, yet it may be applied to prior periods if itbenefits taxpayers. However, as of the date of this annual report, no assurance can be given that later the Russian tax authorities would not rely on the court-based version of the concept or even both ones, which may result in a higher tax burden of taxpayers.In addition to the usual tax burden imposed on Russian taxpayers, these conditions complicate tax planning and related business decisions. Thisuncertainty could possibly expose our Group to significant fines and penalties and to enforcement measures, despite our best efforts at compliance, and couldresult in a greater than expected tax burden.Our Russian subsidiaries are subject to tax audits by Russian tax authorities which may result in additional tax liabilities.Tax returns together with related documentation are subject to review and investigation by a number of authorities, which are enabled byRussian law to impose substantial fines and interest charges. Generally, taxpayers are subject to tax audits for a period of three calendar years immediatelypreceding the year in which the decision to conduct the audit is taken. Nevertheless, in some cases the fact that a tax period has been reviewed by the taxauthorities does not prevent further review of that tax period, or any tax return applicable to that tax period. In addition, based on the court practice and thefirst part of the Russian Tax Code, the three-year statute of limitations for tax liabilities is extended if the actions of the taxpayer create insurmountableobstacles for the tax audit. Because none of the relevant terms is defined in Russian law, the tax authorities may have broad discretion to argue that ataxpayer has “obstructed” or “hindered” or “created insurmountable obstacles” in respect of an audit, effectively linking any difficulty experienced in thecourse of their tax audit with obstruction by the taxpayer and use that as a basis to seek tax adjustments and penalties beyond the three-year term. Therefore,the statute of limitations is not entirely effective. Tax audits may result in additional costs to our Group if the relevant tax authorities conclude that ourRussian entities did not satisfy their tax obligations in any given year. Such audits may also impose additional burdens on our Group by diverting theattention of management resources. The outcome of these audits could have a material adverse effect on our business, financial condition and results ofoperations. 31 Table of ContentsRussian transfer pricing legislation may require pricing adjustments and impose additional tax liabilities with respect to all controlled transactions.The existing transfer pricing rules became effective from January 1, 2012. Under these rules the Russian tax authorities are allowed to maketransfer-pricing adjustments and impose additional tax liabilities in respect of certain types of transactions (“controlled” transactions). The list of the“controlled” transactions includes transactions with related parties (with several exceptions such as guarantees between Russian non-banking organizationsand interest-free loans between Russian related parties) and certain types of cross border transactions. The burden of proving market prices, as well as keepingspecific documentation, lies with the taxpayers. Major taxpayers are allowed to enter into advance pricing agreements to agree an appropriate transfer pricingmethodology for certain period with the tax authorities; however, it is unclear how such agreements operate in practice as their content is not publicallyavailable. Special transfer pricing rules apply to transactions with securities and derivatives. It is currently difficult to evaluate what effect these provisionsmay have on us.Tax authorities are entitled to perform tax audits of Russian taxpayers with the focus on compliance with existing transfer pricing legislation. Itis therefore possible that the Group entities may become subject to transfer pricing tax audits by tax authorities in the foreseeable future. Due to theuncertainty and lack of established practice of application of the Russian transfer pricing legislation the Russian tax authorities may challenge the level ofprices applied by the Group under the “controlled” transactions (including certain intercompany transactions) or challenge the methods used to prove pricesapplied by the Group, and as a result accrue additional tax liabilities. If additional taxes are assessed with respect to these matters, they may be material.ADS holders outside of Russia may be subject to Russian tax for income earned upon a sale, exchange or disposal of our ADSs.In the event that the proceeds from a sale, exchange or disposal of ADSs are deemed to be received from a source within Russia, a non-residentholder that is an individual may be subject to Russian tax in respect of such proceeds at a rate of 30% of the gain (such gain being computed as the sales priceless any available documented cost deduction, including the acquisition price of the ADSs and other documented expenses, such as depositary expenses andbrokers’ fees). In case of non-resident holders that are legal entities or organizations proceed from sale, exchange or disposal of ADSs would be regarded asRussian source proceeds subject to tax in Russia at the rate of 20% if more than 50% of our assets consist of immovable property in Russia. Relevant tax maybe eliminated under any available double tax treaty relief, provided that the necessary requirements to qualify for the treaty relief and the appropriateadministrative requirements under the Russian tax legislation have been met. For example, holders of ADSs that are eligible for the benefits of the UnitedStates-Russia double tax treaty should generally not be subject to tax in Russia on any gain arising from the disposal of ADSs, provided that the gain is notattributable to a permanent establishment or a fixed base that is or was located in Russia and/or provided that no more than 50% of our assets consist ofimmovable property situated in Russia (as defined in the treaty). Because the determination of whether more than 50% of our assets consist of immovableproperty situated in Russia is inherently factual and is made on an on-going basis, and because the relevant Russian legislation and regulations are notentirely clear, there can be no assurance that immovable property situated in Russia will not, from time to time, constitute more than 50% of our assets. Ifmore than 50% of our assets were to consist of immovable property situated in Russia, the benefits of the United States-Russia double tax treaty may not beavailable to an ADS holder (whether a legal entity or an individual). For more details, see “Russian Tax Considerations Relevant to the Purchase, Ownershipand Disposal of the ADSs”.Changes in the double tax treaty between Russia and Cyprus may significantly increase our tax burden.A company that is tax resident of Cyprus is subject to Cypriot taxation and qualifies for benefits available under the Cypriot tax treaty network,including the Russia-Cyprus double tax treaty. We can provide no assurance that the double tax treaty will not be renegotiated or revoked.The Protocol of October 7, 2010 introduced a number of amendments to the Russia-Cyprus double tax treaty dated December 5, 1998. Most ofthese amendments have been in effect since January 1, 2013. Additionally, the Protocol contained a clause on Article 13 of the Russia-Cyprus double taxtreaty, under which gains from the alienation of shares or similar rights deriving more than 50% of their value from immovable property, must be taxed in thecountry where the property is located starting from January 1, 2017.Adverse changes in, or the cancellation of, the Russia-Cyprus double tax treaty may significantly increase our tax burden and adversely affectour business, financial condition and results of operations.We may be deemed to be a tax resident outside of Cyprus.According to the provisions of the Cyprus Income Tax Law, a company is considered to be a resident of Cyprus for tax purposes if itsmanagement and control are exercised in Cyprus. The concept of “management and control” is not defined in the Cypriot tax legislation. For more details inrelation to tax residency in Cyprus see “Item 10.E Taxation—Material Cypriot Tax Considerations—Tax residency of a company”. If we are deemed not tobe a tax resident in Cyprus, we may not be subject to the Cypriot tax regime other than in respect of Cyprus sourced income and we may be subject to the taxregime of the country in which we are deemed to be a tax resident. Further, we would not be eligible for benefits under the tax treaties entered into betweenCyprus and other countries. Under the Russian Tax Code, a foreign legal entity may be recognized as a Russian tax resident if such entity is in fact managedfrom Russia. For more details in relation to tax residency in Russia see “Russian anti-offshore measures may have adverse impact on our business, financialcondition and results of operations”.The double tax treaty in force between Cyprus and Russia provides that a company shall be deemed to be a tax resident of the state in which theplace of effective management of the company is situated. The process of determining the effective management in this case will be achieved through the twostates endeavoring to determine the place of effective management by mutual agreement having regard to all relevant factors. 32 Table of ContentsIn addition, taking into account that the majority of our board of directors comprises tax residents or citizens of Russia, this may pose a risk thatwe, even if we are managed and controlled from Cyprus and, therefore, being a tax resident in Cyprus, may be deemed to have a permanent establishment inRussia or elsewhere. Such a permanent establishment could be subject to taxation of the jurisdiction of the permanent establishment on the profits allocableto the permanent establishment. If we are tax resident in a jurisdiction outside of Cyprus or are deemed to have a permanent establishment in Russia orelsewhere, our tax burden may increase significantly, which, in turn, may materially adversely affect our business, financial condition and results ofoperations.We may be subject to Special Contribution for the Defence Fund in Cyprus.According to the provisions of the Special Contribution for the Defence of the Republic Law N.117(I)/2002, as amended, Special Contributionfor the Defence might be imposed on dividend income, “passive” interest income and rental income earned by companies tax resident in Cyprus (See “Item10.E Taxation – Material Cypriot Tax Considerations – “Taxation of Dividend income”, and – “Deemed Dividends Distribution” and “Taxation of interestincome”).Cyprus tax resident companies which do not distribute 70% of their profits after tax, as defined by the Special Contribution for the Defence ofthe Republic Law, by the end of the two years after the end of the year of assessment to which the profits refer, will be deemed to have distributed this amountas dividend. Special Contribution for the Defence will be payable on such deemed dividend to the extent that the shareholders for deemed dividenddistribution purposes at the end of the period of two years from the end of the year of assessment to which the profits refer, are Cyprus tax residents. TheSpecial Contribution for the Defence rate is equal to 17% in respect of profits of years of assessment 2012 onwards. The amount of this deemed dividenddistribution is reduced by any actual dividend paid out of the profits of the relevant year by the end of the period of two years from the end of the year ofassessment to which the profits refer. This Special Contribution for the Defence is paid by the Company for the account of the shareholders.In September 2011, the Commissioner of the Inland Revenue Department of Cyprus issued Circular 2011/10, which exempted from the SpecialContribution for the Defence any profits of a company that is tax resident in Cyprus imputed indirectly to shareholders that are themselves tax resident inCyprus to the extent that these profits are indirectly apportioned to shareholders who are ultimately not Cyprus tax residentsFurther to the above and in view of the provisions of Tax Technical Circular 2016/8, any profits of a Cyprus tax resident company imputeddirectly or indirectly to shareholders who are Cyprus tax residents but not domiciled in Cyprus should be exempt from Special Contribution for the Defence.An individual is considered to be domiciled in Cyprus for the purposes of Special Contribution for Defence if he/she has a domicile of origin inCyprus per the Wills and Succession Law (with certain exceptions) or if he/she has been a tax resident in Cyprus for at least 17 out of the 20 tax yearsimmediately prior to the tax year of assessment.In case our ultimate shareholder is considered to be a Cyprus tax resident domiciled in Cyprus and no actual dividend is ever paid out of therelevant profits, we may be subject to the Special contribution of the Defence. Imposition of this tax could have a material adverse effect on our business,financial condition and results of operations.Depending upon the value and the nature of our assets and the amount and nature of our income over time, we could be classified as a passive foreigninvestment company (“PFIC”) for U.S. federal income tax purposes.We will be classified as a PFIC in any taxable year if either: (a) 50% or more of the fair market value of our gross assets (determined on the basisof a quarterly average) for the taxable year produce passive income or are held for the production of passive income, or (b) 75% or more of our gross incomefor the taxable year is passive income. As a publicly traded foreign corporation we intend for this purpose to treat the aggregate fair market value of our grossassets as being equal to the aggregate value of our outstanding stock (“market capitalization”) plus the total amount of our liabilities and to treat the excessof the fair market value of our assets over their book value as a nonpassive asset to the extent attributable to our nonpassive income. Because we currentlyhold, and expect to continue to hold, a substantial amount of cash and cash equivalents and other passive assets used in our business, and because the valueof our gross assets is likely to be determined in large part by reference to our market capitalization securities, we would likely become a PFIC for a giventaxable year if the market price of our ADSs were to decrease significantly. The application of the PFIC rules is subject to uncertainty in several respects, andwe must make a separate determination after the close of each taxable year as to whether we were a PFIC for such year. If we are a PFIC for any taxable yearduring which a U.S. investor held our ADSs or ordinary shares, the U.S. investor might be subject to increased U.S. federal income tax liability and toadditional reporting obligations. We do not intend to provide the information necessary for the U.S. investor to make a qualified electing fund election withrespect to our ADSs or ordinary shares. See “Taxation – United States Federal Income Tax Considerations – Passive Foreign Investment Companies.”Our companies established outside of Russia may be exposed to taxation in Russia.Due to our international structure (see “Item 18. Financial Statements, Note 5. Consolidated subsidiaries), we are subject to permanentestablishment and transfer pricing risks in various jurisdictions in which we operate. We manage the related risks by looking at management functions andrisks in various countries and level of profits allocated to each subsidiary. If additional taxes are assessed with respect to these matters, they may be material.The Russian Tax Code contains the concept of a permanent establishment in Russia as means for taxing foreign legal entities, which carry onregular entrepreneurial activities in Russia beyond preparatory and auxiliary activities. The Russian double tax treaties with other countries also contain asimilar concept. If a foreign company is treated as having a permanent establishment in Russia, it would be subject to Russian taxation in a manner broadlysimilar to the taxation of a Russian legal entity, but only to the extent of the amount of the foreign company’s income that is attributable to the permanentestablishment in Russia. However, the practical application of the concept of a permanent 33 Table of Contentsestablishment under Russian domestic law is not well developed and so foreign companies having even limited operations in Russia, which would notnormally satisfy the conditions for creating a permanent establishment under international norms, may be at risk of being treated as having a permanentestablishment in Russia and hence being exposed to Russian taxation. Furthermore, the Russian Tax Code contains attribution rules, which are notsufficiently developed and there is a risk that the tax authorities might seek to assess Russian tax on the global income of a foreign company. Having apermanent establishment in Russia may also lead to other adverse tax implications, including challenging a reduced withholding tax rate on dividends underan applicable double tax treaty, potential effect on VAT and property tax obligations. There is also a risk that penalties could be imposed by the taxauthorities for failure to register a permanent establishment with the Russian tax authorities. Recent events in Russia suggest that the tax authorities may beseeking more actively to investigate and assert whether foreign entities of our Group operate through a permanent establishment in Russia. Any such taxes orpenalties could have a material adverse effect on our business, financial condition and results of operations.A number of amendments had been made to the Russian tax legislation introducing, amongst others, the concepts of controlled foreigncompanies, corporate tax residency and beneficial ownership (Federal Law No. 376-FZ was signed by the Russian President on November 24, 2014 (asamended) with its provisions applicable starting from January 1, 2015). Due to the lack of court and administrative practice, no assurance can be currentlygiven as to how these amendments will be applied in practice and their exact nature, their potential interpretation by the tax authorities and the possibleimpact on us. We cannot rule out the possibility that, as a result of the introduction of changes to Russian tax legislation, certain of our companiesestablished outside Russia might be deemed to be Russian tax residents, subject to all applicable Russian taxes. For more details see risks described in“Russian anti-offshore measures may have adverse impact on our business, financial condition and results of operations”.We may encounter difficulties in obtaining lower rates of Russian withholding income tax envisaged by the Russia-Cyprus double tax treaty for dividendsdistributed from Russia.Dividends paid by a Russian legal entity to a foreign legal entity are generally subject to Russian withholding income tax at a rate of 15%,although this tax rate may be reduced under an applicable double tax treaty. We intend to rely on the Russia-Cyprus double tax treaty. The tax treaty allowsreduction of withholding income tax on dividends paid by a Russian company to a Cypriot company to 10% provided that the following conditions are met:(i) the Cypriot company is a tax resident of Cyprus within the meaning of the tax treaty; (ii) the Cypriot company is the beneficial owner of the dividends;(iii) the dividends are not attributable to a permanent establishment of the Cypriot company in Russia; and (iv) the treaty clearance procedures are dulyperformed. This rate may be further reduced to 5% if the direct investment of the Cypriot company in a Russian subsidiary paying the dividends is at leastEUR100,000. Although we will seek to claim treaty protection, there is a risk that the applicability of the reduced rate of 5% or 10% may be challenged byRussian tax authorities. As a result, there can be no assurance that we would be able to avail ourselves of the reduced withholding income tax rate in practice.Specifically, our Cypriot holding company may incur a 15% withholding income tax at source on dividend payments from Russian subsidiaries if the treatyclearance procedures are not duly performed at the date when the dividend payment is made. In this case we may seek to claim as a refund the differencebetween the 15% tax withheld and the reduced rate of 10% or 5% as appropriate. However, there can be no assurance that such taxes would be refunded inpractice. Similar approach is applied to dividends received from Russian subsidiaries by the Company’s non-Russian subsidiaries.Furthermore, a number of amendments had been made to the Russian tax legislation introducing, amongst others, the concept of beneficialownership. Under this concept, double tax treaty benefits are only available to the recipient of income from Russian sources, if such recipient is the beneficialowner of the relevant income. Foreign entities that do not qualify as beneficial owners may not claim double tax treaty relief even if they are residents in adouble tax treaty country. For these purposes, the beneficial owner is defined as a person holding directly, through its direct and/or indirect participation inother organizations or otherwise, the right to own, use or dispose of income, or the person on whose behalf another person is authorized to use and/or disposeof such income. In order to determine whether a foreign entity is a beneficial owner of income, it is necessary to take into account the functions performed bysuch foreign entity, as well as the risks borne by it. Entities are not recognized as beneficial owners of income if they have limited authorities to use ordispose income received from Russian sources, perform agency or other similar functions in favor of third parties, not taking any risks, or transfer such income(either partially or in full) to third parties that are not eligible to double tax treaty benefits.Introduction of the concept of beneficial ownership may result in the inability of the foreign companies within our Group to claim benefits undera double taxation treaty through structures which historically have benefited from double taxation treaty protection in Russia. This may be the case if therecipient of the income is not recognized as its beneficial owner, look-through approach cannot be applied or is challenged by the tax authorities. Recentcourt cases demonstrate that the Russian tax authorities actively challenge application of double tax treaty benefits retroactively (i.e. prior to concept ofbeneficial ownership was introduced in the Russian Tax Code) on the grounds that double tax treaties already include beneficial ownership requirement toallow application of reduced tax rates or exemptions. In these cases the Russian tax authorities obtained relevant information by means of informationexchange with the foreign tax authorities. The imposition of additional tax liabilities as a result of the application of this rule to transactions carried out by usmay have a material adverse effect on our business, financial condition and results of operations (see “- Russian anti-offshore measures may have adverseimpact on our business, financial condition and results of operations”).Russian anti-offshore measures may have adverse impact on our business, financial condition and results of operationsThe Russian Federation, like a number of other countries in the world, is actively involved in introduction of measures against tax evasionthrough the use of low tax jurisdictions as well as aggressive tax planning structures. Starting from January 1, 2015, the Federal Law No. 376-FZ, introducingthe concept of “controlled foreign companies” (the “CFC Rules”), the concept of “corporate tax residency” and the concept of “beneficial ownership” intoRussian tax legislation, came into force. Moreover, Russia has entered into several multilateral agreements for the exchange of information between the taxauthorities of different countries. 34 Table of ContentsUnder the Russian CFC Rules, in certain circumstances, undistributed profits of foreign companies and non-corporate structures (e.g., trusts,funds or partnerships) domiciled in foreign jurisdictions, which are ultimately owned and/ or controlled by Russian tax residents (legal entities andindividuals) will be subject to taxation in Russia. The Russian CFC Rules are being constantly developed. A number of amendments to the Russian CFCRules were made within 2015-2017 years. In the meantime, certain provisions of the Russian CFC Rules are still ambiguous and may be subject to arbitraryinterpretation by the Russian tax authorities.Under the concept of “corporate tax residency” a foreign legal entity may be recognized as a Russian tax resident if: (i) its executive body(ies)operates in respect of such company in Russia on regular basis (however, the activity of executive body will not be viewed as regular if it is insignificantcompared to the one in the other jurisdiction), or (ii) senior executive personnel of the company who are authorized to plan and control activities of thecompany and take responsibility over it basically carry out management of the company from Russia (i.e. make decisions or take any other measures inrespect of operational activities of the company that are within the competence of the company’s executive body). Provided that one of the above conditionsis met both in Russia and in other jurisdiction to the same extent, the place of management and control is defined as Russia, subject to meeting one or more ofthe following is carried out in Russia: (i) bookkeeping and maintaining of management accounts (other than preparation and reporting of consolidatedfinancial or management accounts, as well as analysis of operations of the foreign company), or (ii) company’s record keeping, or (iii) daily management ofthe company’s staff. When an entity is recognized as Russian tax resident it is obligated to register with the Russian tax authorities, calculate and payRussian tax on its worldwide income and comply with other tax-related rules established for Russian entities. There is still an uncertainty as to how thesecriteria will be applied by the Russian tax authorities in practice.Under the Russian Tax Code, a beneficial owner is defined as a person holding directly, through its direct and/or indirect participation in otherorganizations or otherwise, the right to own, use or dispose of income, or the person on whose behalf another person is authorized to use and/or dispose ofsuch income. When determining the beneficial owner, the functions of a foreign person that is claiming the application of reduced tax rates under anapplicable double tax treaty and the risks that such person takes should be analyzed. In accordance with the provisions of the Russian Tax Code, the benefitsof a double tax treaty will not apply if a foreign person claiming such benefits has limited powers to dispose of the relevant income, fulfills intermediaryfunctions without performing any other duties or taking any risks and paying such income (partially or in full) directly or indirectly to another person whowould not be entitled to the same benefits should it received the income in question directly from Russia. Starting from January 1, 2017, the Russian TaxCode requires a tax agent (i.e. the payer of income) (in addition to a certificate of tax residency) to obtain a confirmation from the recipient of the income thatit is the beneficial owner of the income. However, at the moment it is still not clear in what form such confirmation should be obtained.On November 4, 2014 the Russian President also signed Federal Law No. 325-FZ ratifying the multilateral Convention on MutualAdministrative Assistance in Tax Matters developed by the Council of Europe and the OECD, which the Russian Federation signed in 2011. Ratification ofthis Convention enables the Russian Federation starting from July 1, 2015 to receive tax information from all participating countries which include, amongothers, a number of offshore jurisdictions (mutual disclosures to the participating countries are required). In particular, this Convention provides for threetypes of tax information exchange between countries: exchange upon request, automated exchange and voluntary (ad-hoc) exchange. Moreover, theConvention offers such instruments as simultaneous tax audits (tax authorities can carry out an audit in their respective territories and then exchange data onthe audited group of companies or persons connected with joint interests), as well as foreign tax audits (when a tax audit includes the work of foreign taxauthorities). The Convention also foresees mutual assistance of states to collect taxes within their respective territories.It is currently unclear how the Russian tax authorities will interpret and apply the abovementioned tax concepts and what will be the possibleimpact on us and our subsidiaries. As to the beneficial ownership concept, in a number of recent court cases, the tax authorities successfully applied thisconcept retroactively in respect to payments made before 2015 (i.e. prior to the date when the Russian beneficial ownership concept have come into force).Herewith, the tax authorities were unable to refer to the new rules enacted by the Federal Law No. 376-FZ for the period prior to 2015, so they referred to anapplicable double tax treaty and the Commentaries to the OECD Model Tax Convention. Starting from 2015 the tax authorities may refer to specificprovision of the Russian Tax Code when they challenge the beneficial ownership of the recipient and charge additional tax. Moreover, as mentioned above,starting from 2017, obtaining a confirmation that the income recipient is its beneficial owner became an obligatory procedure (rather than a right of a taxagent) for applying a reduced withholding tax rate.Therefore, it cannot be excluded that we might be subject to additional tax liabilities because of these changes being introduced and applied to transactionscarried out by us, which could have a material adverse effect on our business, financial condition and results of operations.VAT on digital services in RussiaStarting from January 1, 2017, the new rules of the Russian Tax Code introducing obligation to pay Russian VAT on the digital (electronicallysupplied) services in case such digital services are supplied (deemed to be supplied) in Russia (“VAT law”) entered into force. Based on the new VAT lawdigital services shall be regarded as supplied at the place of the buyer’s location. The new rules establish special criteria to determine whether the buyers arelocated in Russia.Obligations to pay VAT on digital services supplied in Russia would depend on the way of the provision of such services. In particular, VAT lawcontains the following provisions: • If services are provided by foreign suppliers to Russian individuals via Russian sales agents under agency (or other similar) agreementsand such agents participate in settlements directly with individuals, then such Russian agents would be obliged to act as tax agents,withhold and pay the respective amounts of VAT to the Russian budget. No VAT registration will be required for the foreign suppliers. Ifservices are provided via chain of sales agents the last sales agent in the chain collecting money from customers should withhold and paythe respective amounts of VAT; 35 Table of Contents • If services are provided by foreign suppliers to Russian individuals via foreign sales agents and such agents participate in settlementsdirectly with individuals, then such foreign agents are obliged to register in Russia for VAT purposes and fulfil VAT obligations relatedto digital services. If services are provided via several foreign agents, then a foreign agent which performs settlements directly withindividuals is regarded as a tax agent which should be registered in Russia for VAT purposes and fulfil VAT obligations.These rules do not contain exact list of companies which should be regarded as tax agents for payment of VAT on digital services, but rathermention a broad list of intermediaries. However, based on the amendments introduced by the Federal Law No. 335-FZ dated November 27, 2017, startingfrom January 1, 2018 the national payment system operators specified in Federal Law No. 161-FZ “On the National Payment System” dated June 27, 2017and mobile operators are excluded from the list of tax agents in respect of activities involving cash settlements for digital services.The law also extends the obligation to register and pay VAT to foreign companies that provide electronic services to legal entities andindividual entrepreneurs. At the same time, buyers of such services are provided with the right to deduct VAT from foreign sellers. These amendments willcome into force on January 1, 2019.Any further developments on enforcement of VAT law could have a material adverse effect on our business, financial condition and results ofoperations.Risks Relating to our ADSsThe class B shares underlying the ADSs are not listed and may be illiquid.The class B shares underlying the ADSs are neither listed nor traded on any stock exchange, and we do not intend to apply for the listing oradmission to trading of the class B shares on any stock exchange. As a result, a withdrawal of class B shares by a holder of ADSs, whether by election or dueto certain other events will result in that holder obtaining securities that are significantly less liquid than the ADSs and the price of those class B shares maybe discounted as a result of such withdrawal.Our ADSs trade on more than one market and this may result in increased volatility and price variations between such markets.Our ADSs trade on both Nasdaq and MOEX. Trading in our ADSs on these markets occurs in different currencies (U.S. dollars on Nasdaq andRussian rubles on MOEX) and at different times (due to different time zones, trading days and public holidays in the United States and Russia). The tradingprices of our ADSs on these two markets may differ due to these and other factors. The liquidity of trading in our ADSs on MOEX is limited. This may impairyour ability to sell your ADSs on MOEX at the time you wish to sell them or at a price that you consider reasonable. In addition, trading of a small number ofADSs on that market could adversely impact the price of our ADSs significantly and could, in turn, impact the price in the United States. ADSs are completelyfungible between both markets. Any decrease in the trading price of our ADSs on one of these markets could cause a decrease in the trading price of our ADSson the other market. Additionally, as there is no direct trading or settlement between the two stock markets, the time required to move the ADSs from onemarket to another may vary and there is no certainty of when ADSs that are moved will be available for trading or settlement.Future sales of ADSs or ordinary shares by significant shareholders could cause the price of our ADSs to decline.If any of our significant shareholders sell, or indicate an intent to sell, substantial amounts of our ADSs or ordinary shares, including both class Ashares and class B shares, in the market, the trading price of our ADSs could decline significantly. We cannot predict the effect, if any, that future sales ofthese ADSs or ordinary shares or the availability of these ADSs or ordinary shares for sale will have on the market price of our ADSs. As of the date of thisannual report, we have outstanding 60,949,057 ordinary shares, including those represented by ADSs. Our shares that are not currently represented by ADSscould generally be added into our ADS program in relatively short order, subject to applicable securities laws restrictions. Our significant shareholderscurrently include Mr. Sergey Solonin (see “–The substantial share ownership position of our chief executive officer Sergey Solonin may limit your ability toinfluence corporate matters”) and Otkritie Bank (see “–The substantial share ownership position of Otkritie could be adverse to the interests of our minorityshareholders”). A significant sale of our securities by any of these holders or any other future owner of a substantial stake in our company could have adetrimental effect on the trading price of our ADSs. We cannot predict what effect, if any, market sales of securities held by our significant shareholders or anyother shareholder or the availability of these securities for future sale will have on the market price of the ADSs.Investors in our ADSs may have limited recourse against us, our directors and executive officers because we conduct our operations outside the UnitedStates and most of our current directors and executive officers reside outside the United States.Our presence outside the United States may limit investors’ legal recourse against us. We are incorporated under the laws of the Republic ofCyprus. Almost all of our current directors and senior officers reside outside the United States, principally in the Russian Federation. Substantially all of ourassets and the assets of our current directors and executive officers are located outside the United States, principally in the Russian Federation. As a result,investors may not be able to effect service of process within the United States upon our company or its directors and executive officers or to enforce U.S. courtjudgments obtained against our company or its directors and executive officers in Russia, Cyprus or other jurisdictions outside the United States, includingactions under the civil liability provisions of U.S. securities laws. In addition, it may be difficult for investors to enforce, in original actions brought in courtsin jurisdictions outside the United States, liabilities predicated upon US securities laws. There is no treaty between the United States and the RussianFederation providing for reciprocal recognition and enforcement of foreign court judgments in civil and commercial matters. These limitations may depriveinvestors of effective legal recourse for claims related to their investment in our ADSs. 36 Table of ContentsOur ADS holders may not be able to exercise their pre-emptive rights in relation to future issuances of class B shares.In order to raise funding in the future, we may issue additional class B shares, including in the form of ADSs. Generally, existing holders of sharesin Cypriot public companies are entitled by law to pre-emptive rights on the issue of new shares in that company (provided that such shares are paid in cashand the pre-emption rights have not been disapplied). Our ADS holders may not be able to exercise pre-emptive rights for class B shares represented by ADSsunless applicable securities law requirements are adhered to or an exemption from such requirements is available. In the United States, we may be required tofile a registration statement under the Securities Act to implement pre-emptive rights. We can give no assurance that an exemption from the registrationrequirements of the Securities Act would be available to enable U.S. holders of ADSs to exercise such pre-emptive rights and, if such exemption is available,we may not take the steps necessary to enable U.S. holders of ADSs to rely on it. Accordingly, our ADS holders may not be able to exercise their pre-emptiverights on future issuances of shares, and, as a result, their percentage ownership interest in us would be reduced.In April 2013, our shareholders authorized the disapplication of pre-emptive rights for a period of five years from May 8, 2013, the date of theclosing of our initial public offering, in connection with the issue of up to an additional 52,000,000 class B shares, including in the form of ADSs. Anyissuances of class B shares for cash exceeding this amount during this five-year period would require disapplication of pre-emptive rights by the class Bshareholders at such time; moreover, a Cyprus court or regulatory authority could determine that such waiver should not apply to an issuance of class Bshares even if it is within such amount. Such disapplication will expire on May 8, 2018, and while we have solicited further disapplication by ourshareholders, such disapplication has not been supported by our public shareholders so far. If no further disapplication of pre-emptive rights is approved byour shareholders, or if for any reason the disapplication of these rights proves to be ineffective within the period remaining until its expiration, any of ourshare issuances would be subject to the pre-emptive rights of our shareholders which some of our ADS holders may not be able to exercise due to the factorsdescribed above.At the same time, to the extent we attempt an offering of ADSs in the United States pursuant to the pre-emptive rights of our shareholders, wemay not be able to do so due to the fact that rights offerings are difficult to implement effectively under the current U.S. securities laws, and our ability toraise capital in the future may be compromised if we need to do so via a rights offering in the United States. Furthermore, lack of a disapplication ofpre-emptive rights may render us unable to issue shares to our employees under our existing employee incentive plans, which could undermine our ability toretain and attract competitive talent and may not be able to adequately align employee interests with the long-term interests of our shareholders.ADS holders have no legal interest in the underlying class B shares.ADS holders acquire the beneficial, and not the legal, interest in the underlying class B shares, which the depositary holds on trust for them,under the terms of the deposit agreement. The intended effect of the trust is to ring-fence the class B shares in the hands of the depositary by conferring aproperty interest on ADS holders as beneficiaries. The interest of the ADS holders as beneficiaries in trust assets, which are the class B shares, is indirect, inthe sense that in the normal course they do not have any direct recourse to the class B shares nor do they have any direct right of action against us.ADS holders may be subject to limitations on transfer of their ADSs.ADSs are transferable on the books of the depositary. However, the depositary may close its transfer books at any time or from time to time whenit deems expedient in connection with the performance of its duties. In addition, the depositary may refuse to deliver, transfer or register transfers of ADSsgenerally when our books or the books of the depositary are closed, or at any time if we or the depositary deems it advisable to do so because of anyrequirement of law or of any government or governmental body, or under any provision of the deposit agreement, or for any other reason in accordance withthe terms of the deposit agreement. ITEM 4.Information on the Company A.History and Development of the CompanyWe were incorporated in Cyprus under the name of OE Investments Limited on February 26, 2007 as a new holding company for JSC QIWI (previouslyknown as OSMP CJSC and QIWI CJSC), which was incorporated in Russia in January in 2004. The company operates under the Companies Law, relatedlegislation, and common law of Cyprus. In 2007, we acquired, among other entities, CJSC E-port and LLC Qiwi Wallet, which were reorganized in the form ofaccession to JSC QIWI. In April 2008, we launched the Qiwi brand, which gradually became the marketing name for our businesses. We changed our legalname to Qiwi Limited on September 13, 2010, and subsequently to Qiwi plc upon converting to a public limited company on February 25, 2013.Our principal executive office is located at Kennedy 12, Kennedy Business Centre, 2nd floor, P.C. 1087, Nicosia, Cyprus. Our telephone number at thisaddress is: +357-22-653390. Our registered office is at the same address.Our primary subsidiaries are QIWI Bank (JSC), or Qiwi Bank, JSC QIWI and QIWI Payments Services Provider Limited. We acquired Qiwi Bank inSeptember 2010 from a group of our then-current shareholders. In June 2015, we acquired the Rapida payment processing system and the Contact moneytransfer system from Otkritie Investment Cyprus Limited (“Otkritie”). In April 2017 Rapida LTD was merged into Qiwi Bank. JSC QIWI was incorporated inRussia in January 2004, and QIWI Payments Services Provider Limited was incorporated in the United Arab Emirates in February 2011.For a description of our principal capital expenditures and divestitures for the three years ended December 31, 2017 and for those currently in progress,see Item 5 “Operating and Financial Review and Prospects.” 37 Table of ContentsFor a description of the rules and regulations under which we are governed, see Item 4 “Regulation.” B.Business OverviewWe are a leading provider of next generation payment and financial services in Russia and the CIS. We have an integrated proprietary network thatenables payment services across online, mobile and physical channels as well as provides access to certain financial services that we offer to our customers.We have deployed over 20.1 million virtual wallets, over 152,000 kiosks and terminals, and enabled merchants and customers to accept and transfer overRUB 76 billion cash and electronic payments monthly connecting over 50 million consumers using our network at least once a month (aggregatingconsumers across QIWI and Contact networks, without eliminating potential duplication). Our consumers can use cash, stored value and other electronicpayment methods in order to pay for goods and services or transfer money across virtual or physical environments interchangeably. We believe thecomplementary combination of our physical and virtual payment and financial services provides differentiated convenience to our consumers and creates astrong network effect that drives payment volume across our business. With the acquisition of Contact and Rapida, we broadened the scope of our paymentservices, primarily in money remittance and further increased our distribution network. Further, with the launch of our payment-by-installment card SOVESTwe entered a new consumer lending market. We continue working on further broadening the scope of services and use cases that we offer our customers andaim to access the stages of the consumer life cycle we have yet to penetrate. We believe that our leading market position, proprietary network andcomplementary services provide us with competitive advantages that have enabled us to generate strong growth and profitability.We operate in and target markets and segments that are largely cash-based or that lack convenient digital solutions for customers to pay or acceptpayments for goods and services, transfer money or use other financial tools in online, mobile and physical environments. We help consumers and merchantsconnect more efficiently in these markets by providing an integrated network of virtual wallets, applications and physical distribution points as well aspayment channels and methods that enable consumers to use differentiated funding sources to pay for any merchant in our network or use other servicesquickly and securely through a variety of interfaces.Our platform and all our products provide simple and intuitive user interfaces, convenient access, quick on-boarding and best-in-class servicescombined with the reputation and trust associated with the QIWI group brands. In Russia and Kazakhstan, the QIWI brand is well known and our digitalsolutions as well as our kiosks and terminals provide unique access to an alternative payment infrastructure for our customers in those countries. Wedistribute our payment services primarily through our virtual products, most notably QIWI Wallet, which enables consumers to access, make and receivepayments through their computers or mobile devices. Our customers can seamlessly create an online account, or virtual wallet, with QIWI through a variety ofinterfaces where they can store money, deposited from cash or funded from other sources, such as cards, bank accounts, mobile phone balances or moneytransfers to make payments and purchases at any time or they can make cash payments directly through our physical distribution network. Our services alsoallow merchants in Russia and other markets, including leading MNOs, online service providers and retailers, financial institutions and utilities, to acceptpayments via our network, enabling them to attract more consumers, generate more sales and get paid faster and more easily. Our payment infrastructure offersdiversity and flexibility that helps us deliver convenient solutions and satisfy the needs of a broad range of customers.Moreover, our payment solutions target a variety of use cases creating an ecosystem that can be used to meet the diverse needs of our customers. Suchuse cases include secure peer-to-peer and card-to-card money transfers for friends splitting lunch or self-employed people collecting money for their services;a light banking solution with a variety of upload channels; payment tools for the younger and underbanked population with easy on-boarding, wideacceptance and intuitive interfaces; unique payment tools for gamers and other specialized categories of users; and convenient solutions for paymentcollection for large, small and very small merchants including customizable open API capabilities.We run our network and process our transactions using a proprietary, advanced technology platform that leverages the latest virtualization, analyticsand security technologies to create a fast, highly reliable, secure and redundant system. We believe that the breadth and reach of our network and productoffering, along with the proprietary nature of our technology platform, differentiates us from our competitors and allows us to effectively manage and updateour services and realize significant operating leverage with growth in volumes and diversification of our product offering.Our payment services business historically has been and continues to be a major part of our operations and currently generates most of our revenues.We are constantly striving to diversify our product offering and range of services with certain new projects contributing to our payment services business andothers aiming to penetrate new areas of the financial services market. As part of our strategic move into digital financial services at the end of 2016, we havelaunched our payment-by-installment card, SOVEST, with which we have entered the consumer lending market. Following the development of SOVEST andcertain other initiatives that we have undertaken throughout 2017, we revised our organizational structure to better reflect our operational and managementstrategy as well as the expansion of our business operations, including the broadening of our products and services, distinguishing two key operatingsegments as well as Corporate and Other category, as set below: • Payment Services segment, which encompasses our virtual distribution services, including QIWI Wallet and other QIWI applications, paymentchannels and methods; physical distribution, including our kiosks, terminals and other retail points of service, Contact Money RemittanceSystem; and our merchant focused services, such as QIWI Cashier or acquiring services; • Consumer Financial Services segment, which encompasses our consumer lending business SOVEST; and • Corporate and Other category, which encompasses expenses associated with the corporate operations of QIWI Group as well as our R&D,projects and emerging business models that we are testing. 38 Table of ContentsPayment ServicesPayment services historically have been and continue to be our key business and core area of expertise. We are offering our customers a uniquepayment processing infrastructure with easy on-boarding and diverse functionality that works seamlessly across virtual and physical channels and a widerange of accessible, intuitive digital services. We are aiming to develop a secure and convenient multi-use case platform that would allow our customers tosatisfy a full range of their financial needs.Our Payment NetworkConsumers access our payment network through two primary channels: virtual distribution represented by our online products that we operateprimarily under the Qiwi Wallet brand, and our physical distribution represented by our kiosks and terminals. These two channels are highly synergetic,creating a self-reinforcing network that we believe has been key for the continuing success of our business.In 2015, 2016 and 2017, we processed RUB 860 billion1, RUB 847 billion and RUB 911 billion in payments, respectively.Virtual DistributionOverviewWe have a virtual distribution channel that we operate primarily under the Qiwi Wallet brand. Qiwi Wallet is an online and mobile payment processingand money transfer system that we offer in Russia and Kazakhstan that allows customers to pay for the products and services of our merchants, and to performpeer-to-peer money transfers using a virtual wallet, which effectively replaces a physical wallet in an online and mobile environment. A virtual wallet enablesits holder to make online purchases and payments through a convenient, secure and intuitive online or mobile interface with multiple payment methods.Qiwi Wallet accounts can be linked to virtual or physical Visa prepaid cards that can be used to make purchases at any merchant that accepts Visa worldwide.We believe Qiwi Wallet is one of the leading virtual wallets in Russia.Prior to November 2017, Qiwi Wallet was branded as Visa Qiwi Wallet pursuant to our 5-year Framework Agreement with Visa. Following thetermination of our Framework agreement, we re-branded Visa QIWI Wallet to QIWI Wallet. We continue to work with Visa under Qiwi Bank’s otheragreements (which are consistent with those Visa has entered into with other banks in Russia), issue Visa prepaid cards and provide our customers with accessto Visa Direct card-to-card transfer services.We also operate the Qiwi Wallet brand in certain jurisdictions outside of Russia.In 2015, 2016 and 2017, we had 16.1 million, 17.2 million and 20.1 million active virtual wallets registered with our system as of year-end,respectively.Apart from the broad functionality of our core Qiwi Wallet product, we offer our consumers certain additional products and applications thatcomplement or enhance our main value proposition. Such products include for example Qiwi Bonus, which offers discounts, cash-backs and loyalty programsfrom our merchants; Qiwi Transfer, which offers all our money remittance capabilities in a specifically dedicated interface; Qiwi Investor, which providesconvenient access to financial markets, Qiwi Money Box, Qiwi Fundl and others.We also offer our merchants a number of solutions that can complement and improve our basic payment acceptance capabilities. Such products includeQiwi Cashier, which allows merchants to integrate Qiwi Wallet directly to their checkout page and manage their account with us online; acquiring servicesthat enable merchants to get a one stop payment acceptance solution with the majority of means of payments, payment of delivery services and certain otherinfrastructural solutions like Interactive Bets Accounting Center(TSUPIS) for betting merchants; or driver payout solutions for taxi companies andaggregators that allow our merchants to access high quality digital payment services without extra costs or technical difficulties.Moreover, recently we began to offer our customers an open API (Application Programming Interface) for customizing the interface of Qiwi Wallet sothey can use it more conveniently for collecting and accepting payments.We believe that our ability to leverage our technological platform and create convenient infrastructural solutions demanded by our partners andcustomers is a defining feature of our network that has allowed us to expand our business and penetrate new niches that will fuel our growth going forward.Our Virtual WalletWith Qiwi Wallet, consumers can create an online account, referred to as a virtual wallet, in which they can store money, deposited from cash or fundedfrom a variety of other sources such as mobile phone balances, bank accounts, credit or debit cards, or money transfers, that can be used to make payments,purchases, peer-to-peer transfers or to remit money. To register a virtual wallet, a consumer only needs to have a mobile phone number to which the account islinked (see Item 3D Risk Factors – “ Know-your-client requirements established by Russian anti-money laundering legislation may adversely impact ourtransaction volumes.”) 1 The amounts shown here do not correspondent to the amounts shown in Annual report on Form 20-F for the year ended December 31, 2015 as the result ofmethodological adjustments in respect of Kazakhstan business, revenue and cost allocation between market verticals and several other internalaccounting policies made to the calculation of our volumes as well as distribution of volumes and net revenues between market verticals. 39 Table of ContentsThe account loading process is simple and intuitive regardless of the interface that the consumer uses to access Qiwi Wallet, whether it is our ownwebsite, through a mobile application, the screen of a kiosk, or the virtual banking service of the consumer’s bank. Normally, a consumer just needs to enterthe unique identification number of his or her virtual wallet and indicate the amount and source of money he or she wishes to load to the account. Likewise,while the process of making a payment through Qiwi Wallet may vary slightly depending on the interface, we believe it is intuitive.We believe that a key part of our service offering is consumer convenience and ease of use. Qiwi Wallet is available through a variety of interfaces,including mobile applications, its own website, touch-screens of our kiosks, merchant websites, and SMS/USSD (whereby a payment is made by sending anSMS message to a specified phone number). An increasing percentage of consumers are accessing Qiwi Wallet through our mobile applications rather thanthrough our own website (which was historically the most popular Qiwi Wallet interface) or our kiosk network. Nevertheless, kiosks remain an importantchannel by which consumers load and reload their Qiwi Wallet accounts, which we believe highlights the synergies between our physical and virtualdistribution networks and will continue among other factors to support the sustainability of our business.We offer downloadable Qiwi Wallet applications for the most popular mobile and digital platforms and devices, including Apple iPhone and iPad,Android and Microsoft Windows Phone. We also support major mobile operating systems: iOS, Android and Windows phone. We believe that these effortsare a vital part of our overall strategy and serve to increase our consumer base.How Our Virtual Wallet WorksPayments made through Qiwi Wallet can be categorized into push payments and pull payments. A push payment is a payment initiated by theconsumer from a Qiwi Wallet interface. Typical push payments include money remittance transactions, utility payments or mobile uploads. After enteringQiwi Wallet through one of its secure interfaces, a consumer is required to select the name of the merchant from a drop-down list or using the search function,and then to type in the payment amount. Consumers are not subject to a fee when making most payments through Qiwi Wallet. Additionally, consumers areable to link their bank cards to their Qiwi Wallet accounts to make online payments without divulging their bank card details on merchant websites,decreasing the perceived risk of fraud associated with online payments. A pull payment is a payment initiated by the consumer from a merchant interface,typically a merchant website through which the consumer makes a purchase. Typical pull payment include for example payments to e-commerce merchants.During the check-out process at a merchant website, the consumer chooses Qiwi Wallet as a payment method and is re-directed to a Qiwi Wallet web page.Next, if the consumer is already registered with Qiwi Wallet, he or she is prompted to enter his or her mobile phone number to which his or her Qiwi Walletaccount is linked and his or her Qiwi Wallet password. If the consumer is not yet registered with Qiwi Wallet, our system automatically generates a virtualwallet for him or her once the mobile phone number is entered. A registered Qiwi Wallet user is then required to select a source of funds to be used, includingthe prepaid balance of the Qiwi Wallet account, a bank card previously linked to the Qiwi Wallet account, or his or her mobile phone account. The consumermay also select a deferred payment option, whereby our system generates an electronic invoice from the merchant to the consumer, which is stored in theconsumer’s virtual wallet and can be paid at a later stage. After a payment option is chosen, the consumer is required to confirm the transaction, followingwhich funds are withdrawn from the source the consumer has selected and transmitted to the merchant. The only option available to consumers who did nothave a Qiwi Wallet account previously is the deferred payment option. Once the consumer loads his or her newly registered virtual wallet or links a bank cardto it, the invoice can be confirmed and paid, after which the transaction is completed.Our Reload ChannelsQiwi Wallet accounts can be reloaded through virtually any payment method available on the market, including making cash deposits at any of ourkiosks or terminals or third party kiosks and terminals, via bank cards and accounts, mobile phone balances, online banking and retail or through peer-to-peerwallet transfers. Qiwi Wallet benefits in particular from access to our own network of kiosks and terminals, which is the largest cash reload network in Russia.In certain cases Qiwi Wallet accounts can be uploaded by our merchants, for example when the betting merchants are paying out gains to our users, taxiaggregators are making payouts to taxi drivers or when micro-financial organizations are issuing loans to the wallet accounts. This reload channel isbecoming consistently more important for us as we develop different infrastructural solutions based on our services, creating an ecosystem that is able tosatisfy a wider range of payment and financial service needs of our customers. We believe that by offering the convenience of reloading through a variety ofsources, we increase the likelihood of consumers using Qiwi Wallet as well as the other services that we offer.Qiwi branded kiosks and terminals historically have been the primary means by which consumers reload their Qiwi Wallet accounts. In 2015 thepercentage of reloads made through bank cards, mobile phone balances and directly from bank accounts was less than 15% of total reloads, increasing tomore than 25% in 2016. In 2017 we have seen a further increase in the share of such reload channels, which increased to over 30% of total reloads followingthe decline in the number of our kiosks and third party kiosks on the market (see “Item 3.D Risk Factors—Risks Relating to Our Business and Industry—adecline in the use of cash as a means of payment or a decline in the use of kiosks and terminals may result in a reduced demand for our services”) as well asoverall market trends towards the digitalization of payments and our efforts to increase convenience and diversify alternative reload channels.Our International Virtual WalletsAs of December 31, 2017, the vast majority of active Qiwi Wallet accounts were based in Russia. We also have a limited number of electronic wallets inKazakhstan. 40 Table of ContentsQiwi Bank and Rapida LTDIn September 2010, we acquired Qiwi Bank (which is licensed as a bank in the Russian Federation) to serve as a platform for our Qiwi Wallet business.When a consumer deposits cash into his or her Qiwi Wallet account, Qiwi Bank issues a virtual prepaid card to a consumer. Qiwi Bank also issues plasticcards to Qiwi Wallet customers. Funds received by Qiwi Bank from customers loading and reloading their Qiwi Wallet accounts are held on Qiwi Bank’saccount. Qiwi Bank does not pay interest on Qiwi Wallet accounts. Further, Qiwi Bank serves as a settlement bank for Tochka (for the description of Tochkaactivities see Item 4. B Corporate and Other) maintaining and servicing accounts of Tochka clients opened with Qiwi Bank. Qiwi Bank also maintains a smallnumber of accounts for our employees, officers and directors, agents and certain related parties. At the end of 2016, Qiwi Bank started to serve as an issuingand lending bank for our pay-by-installment card project SOVEST.In November 2016, following the changes in legislation governing the betting business in Russia, Qiwi Bank, together with one of the self-regulatedassociation of bookmakers, established an Interactive Bets Accounting Center (TSUPIS) and began acting as a platform for acceptance of interactive bets infavor of the members of the self-regulated organization of bookmakers. See also “—Risk Factors – We are subject to extensive government regulation”.In June 2015, we acquired Rapida LTD, a licensed non-banking credit organization. In April 2017, Rapida LTD was merged into Qiwi Bank.See also “—Regulation” for a brief description of the regulatory regime applicable to Qiwi Bank.QIWI Prepaid CardsAt the end of 2009, we launched a prepaid card program in partnership with Visa Inc. Qiwi Visa prepaid cardholders enjoy all the benefits of a Visa cardwithout having to open a bank account or credit line, eliminating the perceived risk in our markets of fraud associated with traditional credit and debit cards.Our Visa prepaid cards can be ordered through a Qiwi Wallet and currently consist of the following card products: QIWI Visa Virtual or QIWI Visa Card –virtual prepaid cards linked to the balance of a consumer’s Qiwi Wallet that can be used to make purchases online from any merchant that accepts Visa-branded cards, and QIWI Visa Plastic Card – a physical card that can be used to make purchases online or in a physical retail environment through a POSterminal from any merchant that accepts Visa branded cards. Qiwi Visa Plastic Cards are also linked to the balance of a consumer’s Qiwi Wallet and can serveas another extension of QIWI Wallet in to the physical environment. We believe that the Visa Qiwi Plastic Card notably complements our online capabilitiesand offers customers a significantly wider range of use cases such as a full scope light banking services including cash and electronic reloads, intuitive onlineinterfaces, all types of payments and remittances and cash withdrawals from participating ATM.Qiwi Visa co-branded cards are issued by Qiwi Bank pursuant to an agreement with Visa International Service Association. Under the agreement, QiwiBank is authorized to issue Visa-branded prepaid cards within Russia, and to offer and perform Visa Direct transactions in and between Russia, Kazakhstan,Uzbekistan, Georgia, Tajikistan and other CIS countries, using Visa’s electronic payments processing network to deliver transferred funds.In 2015 we also launched a Visa payWave contactless payment capability in Qiwi Wallet based on host card emulation technology. This feature,available for users of Android smartphones (4.4 or higher), broadens the scope of use of the wallet and allows customers to do a contactless payment in anyequipped offline location with the balance of his or her Qiwi Wallet, without issuing a plastic card.We are also currently developing capabilities for ApplePay and GooglePay. We believe that offering our customers the latest technological solutions ispivotal for the development and continues growth of our business.Physical distributionOverviewOur physical distribution comprises approximately of 109,000 kiosks and 43,000 terminals (including various interfaces at physical points of service)that are assembled and sold by third party manufacturers. These kiosks and terminals run our proprietary software, which provides the user customizedinterfaces that display our broad range of payment services and provides the connectivity to our processing platform. These capabilities help connectconsumers and merchants and enable them to conduct commercial transactions, such as bill payments and purchases, or upload our virtual distributionservices or SOVEST cards at thousands of convenient locations.In 2015, 2016 and 2017 we had approximately 115,000, 113,000 and 109,000 kiosks and 57,000, 49,000 and 43,000 terminals in our network as ofyear-end, respectively.In 2015, 2016 and 2017 Contact and Rapida provided consumers with approximately 25,000, 22,000 and 20,000 additional physical points of servicewhich are located in retail stores and bank branches across Russia and the CIS, respectively.We have deployed our network of kiosks and terminals using a proprietary agent model. Under this model, our kiosks are assembled by third partymanufacturers using our proprietary specifications and are then purchased by over 5,800 agents who are responsible for placing, operating and servicing thekiosks in high-traffic and convenient retail locations. In addition, an agent-owned point of sale terminal, computer, laptop or mobile phone can serve as aQIWI terminal once our proprietary software is installed on it, which allows the agent to process consumer payments to merchants through our system. 41 Table of ContentsOur Kiosks and TerminalsA kiosk is a stand-alone computer terminal with a touch screen and specialized hardware and software, which enables consumers to make cashpayments to merchants or upload QIWI Wallet. Each kiosk is connected to our network using a dedicated SIM card or via internet and is equipped with a cashacceptor, a printing device and a transaction recording device. Kiosks are relatively easy and inexpensive to install and are equipped with specializedsoftware that monitors the condition of the kiosk and its components. A kiosk is also relatively simple to assemble, and we generally have not encounteredany significant issues in relation to underproduction or shortage of kiosks. There are 21 base models of kiosk available on the Russian market.In addition to kiosks, our network includes approximately 43,000 terminals at various retail locations, including a number of major Russian retailchains such as Svyaznoy and Euroset. We provide these businesses with access to our network through our proprietary software and process the paymentsmade by their customers.Our kiosks and terminals are typically owned by our agents, except in limited circumstances when we enter new markets where we may own a numberof kiosks or terminals. We believe this ownership structure has allowed us to build a large network in a relatively short period of time. The agents purchase,install, operate and service the kiosks and terminals themselves; we provide them with our platform and technical solutions, help them comply with reportingrequirements and provide them with various forms of support and incentives. Historically, we have signed rental agreements with large retail networksincluding Magnit, X5 Retail Group and Dixy to further sublease those locations to our agents.We believe it is important to provide our agents with comprehensive support in order to ensure quality of service and a unique competitiveenvironment.How Our Kiosks and Terminals WorkTo make a payment through a kiosk, a consumer selects the hyperlink icon of a particular merchant on the kiosk screen and enters the data necessaryfor the merchant to identify the consumer. For instance, this may be the consumer’s mobile phone number or details on the consumer’s utility bill. Theconsumer inserts money into a cash acceptor, which automatically recognizes the value of the banknotes. Once the necessary amount of money has beeninserted, the consumer presses a button to confirm that he or she wishes to complete the transaction, and the software installed on the kiosk sends aninstruction to our processing system to transmit a corresponding amount to the merchant and to withdraw it from the agent’s or consumer’s account. Thekiosk then prints a receipt confirming that payment has been made. The interface of a kiosk is highly intuitive to facilitate a convenient user experience withthe entire transaction process normally taking no more than a few minutes. A transaction is mostly automated and usually performed in three or four easysteps, so that the user is only required to input a minimum of information. When making a payment through a terminal, a consumer gives the sameinformation (merchant name, amount of transaction and account identifying data) to a cashier at a cash desk, who processes it on a computer or a mobilephone using specialized software.Our AgentsOur agent base includes more than 5,800 agents who own kiosks and terminals and are responsible for placing, operating and servicing them in high-traffic, convenient retail locations. Most of our agents are small to mid-sized businesses, which we believe provides them with insight into local marketdynamics. For many of our agents, the business of kiosk and terminal ownership is a full-time occupation, while some view it as an ancillary service thatincreases consumer traffic in their outlets or provides additional convenience to consumers. We do not consider ourselves to be materially dependent on anyof our agents.Our agents determine the consumer fee for a number of services, mainly in the Telecom market vertical, while we may limit it and set, if applicable,consumer commissions for services of other categories of merchants. Moreover, we are in a position to cap these fees depending on our marketing actions ormerchant’s request. When the fee payable by the consumers is absent or capped, we normally award the agents with an increased portion of merchant fees.Our International Kiosks and TerminalsAlmost our entire physical distribution network is currently located in Russia and Kazakhstan. We also have a limited number of kiosks in Moldova,Romania and Belarus.MerchantsAs of December 31, 2017, we had approximately 13,000 merchants active on a monthly basis in our system. Our merchants are vendors, includingonline retailers and service providers, betting companies, banks, money remittance companies, mobile network operators and utilities. Consumers can accessour larger merchants through hyperlink icons placed directly on kiosk screens. Other merchants can be easily accessed through Qiwi Wallet and, since any ofour kiosks can be used as an interface to register a Qiwi Wallet account or to access an existing one, the merchant offering is effectively the same for all ourpayment services interfaces. In addition, Qiwi Wallet accounts can be linked to virtual or physical Visa prepaid cards that can be used to make purchases atany merchant that accept Visa worldwide. We regularly add new merchants to our already extensive merchant list with the aim of creating a “one-stopshopping” experience for our consumers. 42 Table of ContentsOur merchants fall into five broad payment verticals, according to the nature of the products and services they provide to the consumers: E-commerce,Money Remittance, Financial Services, Telecom and Other. The following table shows the payment volume, payment adjusted net revenue and the paymentaverage net revenue yield for each of these payment verticals. For the year ended 31 December, 2015* 2016 2017 2017 RUB RUB RUB USD Payment Services Segment key operating metrics Payment volume (in billions) 860.3 847.0 911.1 15.8 E-commerce 119.3 143.8 167.9 2.9 Financial services 239.9 263.3 238.7 4.1 Money remittances 161.7 184.1 277.2 4.8 Telecom 265.8 198.6 170.7 3.0 Other 73.6 57.2 56.6 1.0 Payment adjusted net revenue (in millions) 7,523 8,510 10,509 182 E-commerce 3,439 3,992 5,347 93 Financial services 1,210 1,378 1,227 21 Money remittances 1,417 1,963 2,902 50 Telecom 1,123 881 757 13 Other 334 295 276 5 Payment average adjusted net revenue yield (in %) 0.87% 1.00% 1.15% 1.15% E-commerce 2.88% 2.78% 3.18% 3.18% Financial services 0.50% 0.52% 0.51% 0.51% Money remittances 0.88% 1.07% 1.05% 1.05% Telecom 0.42% 0.44% 0.44% 0.44% Other 0.45% 0.52% 0.49% 0.49% *The amounts shown here do not correspondent to the amounts shown in Annual Report on Form 20-F for the year ended December 31, 2015 as theresult of methodological adjustments in respect of Kazakhstan business, revenue and cost allocation between market verticals and several otherinternal accounting policies made to the calculation of our volumes as well as distribution of volumes and net revenues between market verticals.E-commerce. E-commerce is one of our major merchant categories and mostly comprises of merchants that sell their products and services online,including large international e-commerce merchants such as AliExpress, JD.com and eBay, local e-commerce merchants, social networks such as Vkontakteand Odnoklassniki, online game developers such as Wargaming and Mail.ru and betting (mostly sports betting) merchants. We also accept payments onbehalf of tickets and travel companies, software producers, coupon websites, and numerous other merchants. The share of betting merchants has increasedsignificantly with the launch of TSUPIS in the end of 2016. TSUPIS allows us to service betting companies in Russian, processing electronic bets andwinnings on their behalf. Our payment solutions provide e-commerce merchants with an opportunity to accept payments in a fast and reliable manner,increasing their consumer base and attractiveness of their services. Our Qiwi Wallet provides the customers of such businesses with a convenient, fast andsecure payment option to make online purchases and top up their personal accounts, while our kiosk and terminal network offers an attractive offlineinterface to the online services of our e-commerce merchants.Financial Services. Financial Services includes primarily banks, micro-finance organizations and insurance companies. As of December 31, 2017, weaccepted payments on behalf of over 230 banks, including most major Russian retail banks such as Sberbank, VTB, Alfa-Bank, Tinkoff Credit Systems,Russian Standard Bank, Home Credit Bank, Raiffeisen Bank and others. Based on information available from public sources, we believe our kiosk andterminal network is larger than the ATM network of any major bank, and, as a result, we are able to provide banks with the ability to reach a larger marketthrough our network by enabling their customers to make deposits, replenish their cards and repay loans.Money Remittance. Our Money Remittance category includes major Russian and international money transfer merchants such as Western Union,Unistream, Post of Russia and Anelik. In June 2015, we acquired the Contact money transfer system, one of the largest operators on the Russian moneytransfer market. This transaction allowed us to grow our market share by leveraging the ecosystem that we have built to date and offering our clients new,convenient services. From August 2010, we offer our consumers Visa Direct and MasterCard Money Send services, which allow a Qiwi Wallet accountholderto reload the account of a Visa or MasterCard bank card with a few clicks on our website, in a mobile application, or a kiosk touch-screen, with the onlyinformation required being the number of the recipient card. Since 2015, we started offering our users similar services for China Union Pay bank cards. Suchservices constitute a significant proportion of our Money Remittances category. Starting from the end of 2016, we also include certain types of peer-to-peertransactions, for which we charge commission on our consumers, in our Money Remittance market vertical.Telecom. Telecom merchants include various telecommunication service providers, such as MNOs, internet services providers, pay television channelsand public utilities. MNOs, in particular the three largest operators in Russia, have historically represented a large portion of our merchant base, though interms of net revenues their relative importance have decreased significantly following the diversification of our business. For the years ended December 31,2015, 2016 and 2017, the Big Three MNOs accounted for 19%, 15% and 12% of our payment volume, respectively. Their share in our transaction volumehas fallen over the last three years due to the expansion of our merchant base and the increased use of our payment systems by the consumers for purposesother than mobile phone account reloading, as well as the decrease of our kiosk network that affected the Telecom category the most. 43 Table of ContentsOther. Our Other category includes all other merchants to which we offer our payment processing services. These includes a broad range of merchantsin utilities and other government payments as well as charity organizations.While we already have considerable penetration in certain markets that we service, there are numerous additional markets where we see opportunities to addnew merchants, develop our relationships with existing merchants and to grow our business. Moreover, we see increasing potential in developing andgrowing our secure peer-to-peer payment infrastructure, which we believe offers customers a convenient, intuitive and reliable tool to transfer and collectmoney as well as serves as a valuable consumer acquisition channel for us.Consumer Financial ServicesOur Consumer Financial Services (CFS) segment currently includes our payment by installment card SOVEST that we launched at the end of 2016. Weare aiming to further develop this segment and offer our existing and potential consumers a broader range of new generation digital financial services. Webelieve that developing a diversified product portfolio of consumer financial services can create significant synergies with our payment business, extendingthe life cycle of our clients and creating complimentary use cases.Payment-by-installment card SOVESTIn late 2016, we launched a payment-by-installments card program under the SOVEST brand. SOVEST is the first large-scale payment-by installmentscard system in Russia developed to help consumers to get easy and transparent access to funds to purchase a wide range of goods and services. SOVEST is atechnological IT-driven service that can be accessed by customers through a web site or a mobile application with convenient and intuitive interfaces.Consumers can order and use SOVEST cards to make payments with our partner merchants both offline and online within the card’s limit and then top up thebalance of the card to repay the funds they used in equal installments or at once. If the balance is topped up in a timely manner during the installment period,no interest or fee is charged on the consumer (except in some cases for a fixed annual participation fee). SOVEST cards can only be used with merchants thathave enrolled in the program and not with any other companies. They also cannot be used to withdraw funds from an ATM.We target a wide and diversified client base across Russia including banked customers with established credit history as well as those who have neverused credit services before. While we receive a significant number of applications, our advanced technological platform and proprietary scoring models allowus to efficiently screen such applications and we believe maintain certain projected levels of credit risk. A significant part of our scoring procedures is doneautomatically within second after the customer submits his or her application. We aim to make the onboarding process as easy and convenient as possiblewhile maintaining a high level of risk assessment practices. We offer our customers a credit limit as small as RUB 5,000 and up to RUB 300,000 dependingon his or her scoring and increase, decrease or freeze the outstanding limits based on the patterns that the user exhibits. At the moment, SOVEST cards areissued exclusively by Qiwi Bank, and Qiwi Bank serves as a lender and bears all credit risk on outstanding loans.We distribute SOVEST cards throughout Russia through all major channels typically used for distribution of digital financial services including theinternet, telesales, direct sales agents (DSA) and partners. We are constantly reviewing and improving our distribution strategies to enlarge our distributionnetwork and optimize our client acquisition costs.We generate the major part of our revenues in the form of commissions payable to us by merchants that accept SOVEST cards in return for enablingconsumers to receive better access to their products, additional sales volumes and higher average checks and acquiring commission. As of the date of thisannual report, we have more than 40,000 offline and online partner-merchant locations in the major consumer categories including consumer electronics,tickets, travelling and entertainment, fashion, jewelry and apparel, furniture, food retail and restaurants. We believe that having a broad network of partner-merchant in all major consumer categories significantly improves the usability of the pay-by-installment card products. The length of the installment that wegrant for each purchase depends mostly on the type of merchant and the level of commission he pays us, and the installment period can be between 1 and 12months. We also offer our clients from time to time certain benefits such as cash-backs or extended installment periods.As of December 31, 2017 Consumer Financial Services segment payment volume reached RUB 3.3 billion. The amount of total loans issued underSOVEST project was equal to RUB 1.7 billion and the outstanding credit limits including credit limits not yet activated amounted to RUB 8.6 billion.We believe that technological installment card products can significantly change the current financial services market. We see significant potential inSOVEST due to its convenience and apparent attractiveness to customers. We aim to further develop SOVEST, optimize our IT, distribution and scoringcapabilities, focus on developing new generation intuitive digital tools within the product and adding new features.Corporate and OtherCorporate and Other category includes expenses associated with the corporate operations of QIWI Group as well as some of our research anddevelopment initiatives, projects and emerging businesses that we are currently testing (see Item 3D Risk Factors – “ If we cannot keep pace with rapiddevelopments and change in our industry and provide new services to our clients, or if any of the new products we roll out are unsuccessful, the use of ourservices could decline, and we could experience a decline in revenue and an inability to recoup costs.”) 44 Table of ContentsApart from corporate expenses as of December 31, 2017 this category includes following items: • Revenue, costs, and expenses associated with the launch and operations of our Tochka project that began in the third quarter of 2017.Tochka is a digital banking service focused on offering a broad range of services to small and medium businesses. Following theacquisition of Tochka’s assets from Otkritie Bank, we currently operate Tochka as a multi-banking service offering customers anopportunity to open an account in either Qiwi Bank or in Otkritie Bank. As of December 31, 2017 we had approximately RUB 1 billionin customer balances in Qiwi Bank and serviced more than 14,000 clients. We generate most of our revenues from commissions OtkritieBank pays us for providing information technology and support services to Tochka clients that have their accounts with Otkritie Bank aswell as customer commissions for the services rendered by Tochka to customers that have accounts with Qiwi Bank. As of the date of thisannual report, we are in negotiations with the new administration of Otkritie Bank regarding the future structure of the potentialcooperation and joint development of the Tochka project (see Item 3D Risk Factors – “ We may not be able to complete or integratesuccessfully any potential future acquisitions, partnerships or joint ventures.”). • Revenues, costs and expenses associated with our experimental projects such as QIWI Blockchain Technologies, our subsidiary focusedon the development of certain blockchain solutions for internal and external purposes; QIWI Box, a self-pick-up parcel lockers projectthat allows agents to buy, install and connect compact self-pick-up delivery boxes to their kiosks and further use our network to offercustomers additional logistics services; and certain other projects that are individually insignificant.We believe that our long-term growth depends on our ability to innovate our existing solutions as well as develop and roll out new business modelsand technological products, thus testing such models and ideas, although inheritably risky, is important for the growth of our business.Our Technology PlatformOur services are based on our advanced, microservice, proprietary high-performing technology platform. All of our key technology has been developedin-house. Our platform utilizes innovative Java and Scala-based architecture, which enables us to have scalable, clustered, fault tolerant processing systemand various consumer, merchant and agent interfaces. In addition, the interfaces are connected to the processing system through a secure protocol.Hardware supporting our platform is hosted in two leased data centers (build in an active-active mode and linked in a private data cloud, each capableof handling twice the usual traffic), located in geographically distributed parts of Moscow. The data centers have been Payment Card Industry DigitalSecurity Standard (PCI DSS) certified. We are able to switch our processing core between the data centers within three minutes. Furthermore, in order tosupport uninterruptible connectivity, we linked our headquarters and both data centers via fiber optics with at least doubled lines between any two locations.The principal software under which the kiosks operate is our proprietary application called Maratl, which enables payment acceptance, proper billingand processing connectivity. Maratl is a cutting edge software that employs, among others, such technological features as code-obfuscation and strong3-layer proprietary cryptographic network protocols. Such security features enable kiosks and terminals to connect with any open communication network asthe data flow is strongly protected. Our kiosks are not connected to each other, thus reducing any network risks. Kiosk infrastructure including hardware,software and the network as a whole are certified with Payment Application Data Security Standard (PA DSS).Qiwi Wallet is the application that enables customers to pay online easily and quickly to thousands of merchants and services, using either mobile orweb interface. Our customers are also able to utilize card technologies using Qiwi Visa Plastic or Qiwi Visa Card – physical or virtual cards issued and linkedto a Qiwi Wallet account balance or pure virtual cards with a stored balance via Qiwi Visa Virtual.We have a robust transaction intelligence system designed to trace and prevent suspicious transactions inside our payment network. In the vastmajority of cases, fraud through Qiwi Wallet is attributable to scams rather than to a security system failure. We also employ a certified 3-D secure systemsimilar to those adopted by other major payment networks and banks. We have established a sophisticated system of security monitoring utilizing theSecurity Information and Event Management system (SIEM) and Security Operations Center (SOC), each of which are operating and supported continuously.Our critical internal resources are protected with an advanced intrusion prevention system (IPS); all applications are protected with a web application firewall(WAF) set up in a blocking mode, ensuring that all unauthorized or ambiguous activities are prohibited. Moreover, we have an in-house forensic lab thatassesses any potentially harmful events.Our relationships with major payment systems, such as Visa and MasterCard, impose stringent security requirements on us to protect the data of ourconsumers. Under the terms of such agreements, we are under an obligation to be compliant with appropriate security standards and to undergo periodicassessments to certify such compliance.In July 2014, as a part of our relationship with Visa we received VisaNet Processor status, which effectively allows us to process Visa transactions onbehalf of other Visa member banks.Sales and MarketingWe have a dedicated team of sales and marketing personnel who seek to expand our network of merchants and agents, attract and maintain consumers,build our brand and promote our products. Our marketing program includes advertising campaigns as well as other promotional activities, such as jointloyalty programs with our merchants. 45 Table of ContentsBrand AwarenessWe believe that the QIWI brand is a household name in Russia. According to Ipsos Comcom, “QIWI” is the most recognized Russian electronicpayments brand with prompted brand awareness of 83% among people paying online in Russia.In addition, we believe that in our sector, maintaining a social media presence is important to sustaining brand awareness. As a result, we have adedicated team of people who regularly interact with customers and wider audience through our Facebook, Twitter, Vkontakte, Odnoklassniki, Instagram,YouTube and Twitter accounts. We also use social networks to seek feedback from our consumers in order to improve our business.As part of our branding strategy in order to attract younger generations, we run a QIWI Finteen program – an educational program for school childrenaimed at promoting financial literacy. We also actively advertise to gamers and cybersports fans by running a QIWI Team Play cybersport platform. Webelieve that such activities, while benefitting and educating participants, help us promote our brand among younger users and attract new customers.As part of maintaining our brand image, we have employees available to respond to agent and merchant concerns and to handle consumer issues aswell as a dedicated consumer support center.In November 2016, we have launched our new payment-by-installment card project SOVEST. Given that payment-by-installment card products did notexist in the Russian market at that time, we focused not only on creating a brand or a product, but also on building a new market category, educating thecustomers on how the product works and what are the main benefits of such product.In order to build brand awareness and familiarize the customers with the new market category we relied mostly on TV advertising. We selected Moscowfor our test launch, as a key market with a high level of early adoption. In 2017, we ran 4 mass promotional TV campaigns as well as used outdoor advertisingtools in Moscow and other regions across Russia. We also used social media channels to provide potential customers with information and to use as anefficient feedback tool.As a result of our advertising strategy by the end of 2017 “SOVEST” brand awareness in Moscow reached 66% (according to Brand Tracking (TiburonResearch)).In 2018, we continue to optimize and develop our brand strategy, collecting and analyzing available data as well as adopting a more targetedapproach, focusing mostly on the technically advanced population of big cities.Advertising and Promotional ActivitiesBecause we maintain a kiosk network as widespread and visible as ours, third-party advertising is not as important to maintain brand awareness. Wemaintain a relatively low advertising profile for our key payment services, mostly employing Internet advertising to promote Qiwi Wallet.In addition, we engage in promotional campaigns together with our merchants, in which merchants offer discounts to their customers who makepayments through our network.In order to simultaneously build brand awareness, trust and increase client conversions ratios for our SOVEST project we developed an umbrellapromotional strategy and segmented our consumer communication into 3 levels with specific goals on each level including: TV advertising targeted atawareness building; social and other online media, targeting further increase of awareness, engagement in direct communication with customers, education aswell as open peer-to-peer dialogue and quick feedback; and our own product web site and related applications. Apart from advertising campaigns throughdifferent channels our marketing program also includes other promotional activities, such as cash-back programs, prolonged installment term campaigns andjoint loyalty programs with our merchants.CompetitionThe most significant competitive factors in our business are speed, convenience, network size, accessibility, loyalty programs, reliability and price. Ourcompetitors include retail banks, non-traditional payment services providers (such as retailers and MNOs), traditional kiosk and terminal operators and,electronic payment system operators and other companies that provide various forms of financial and payment services, including electronic payments andpayment processing services. Competitors in our industry seek to differentiate themselves by features and functionalities such as speed, convenience,network size, accessibility, safety, reliability and price, among others. A significant number of our competitors have greater financial, technological andmarketing resources than we have, operate robust networks and are highly regarded by consumers.Our key competitors in Russia are retail banks, particularly those with a focus on well-developed electronic payment solutions, including Sberbank,Russia’s largest retail bank that is majority-owned by the Russian state, Alfa-Bank, one of the leading privately owned Russian retail banks, both of whichhave electronic banking solutions and large retail networks, and Tinkoff Bank, which positions itself as a specialized bank specifically focused oninnovative online retail financial services. Sberbank, for example, has long adhered to the strategy of innovation in the financial and payments space and hasbeen focusing on the promotion of alternative banking channels, such as kiosks, internet banking and mobile banking. It actively develops its onlinepayment services capabilities, including through its online and mobile banking 46 Table of Contentsplatform Sberbank Online and through Yandex.Money, one of the major electronic payment service providers in Russia that it operates in a joint venturewith Yandex, a leading Russian diversified technology company. In November 2016 the Supervisory Board of Sberbank approved a strategic initiative totransform the bank into an e-commerce ecosystem based on open source software. If implemented, this move may make Sberbank’s model closer to that of ourcompany, enable Sberbank and other players to develop new financial products on the basis of Sberbank’s platform and potentially further intensifycompetition between us. In furtherance of this strategy, in December 2017 Sberbank signed a binding agreement with Yandex to form yet another jointventure, based on Yandex’s Yandex.Market e-commerce platform, which would focus on creating a B2C online retail marketplace. This deal could result in asubstantial shift in the competitive landscape of the Russian physical e-commerce market. Sberbank is the leader of the Russian payments market by a widemargin, and has access to significant financial resources and an extensive nationwide network of branches. Sberbank is the largest processor of utility billpayments, which constitute a significant portion of overall consumer spending in our industry. These factors give Sberbank a substantial competitiveadvantage over us in the payments business as well as any other financial services businesses that we pursue or may pursue. Alfa-Bank is similarly a majorretail bank that combines a strong competitive position in the traditional retail banking sector with a focus on developing innovative financial and paymentssolutions. Tinkoff Bank is a provider of online retail financial services operating in Russia through a high-tech branchless platform. Other Russian banks arealso actively pursuing the electronic payments business and developing various consumer payment solutions.Our competitors in the payments business also include non-traditional payment service providers that engage in payment services as a non-corebusiness. In particular, we compete with the Russian Federal State Unitary Enterprise Postal Service, or Russian Post, which offers certain payment services.Russian Post’s geographical penetration is more dispersed than our physical distribution network (i.e. our kiosks and terminals). It also owns a full-servicecommercial bank. As a state-sponsored institution, we believe that it is able to provide payment services at significantly lower prices than we are able tomatch profitably. We also face competition from other non-traditional payment service providers that have substantial financial resources, such asbrick-and-mortar and online retailers (such as Alibaba and its financial services subsidiary Ant Financial which operates the AliPay payment system), as wellas MNOs, in particular the Russian “Big Three” MNOs, MegaFon, VimpelCom and MTS, as well as their closest competitor Rostelekom. In February 2017,MTS announced the launch of MTS Money Wallet, an e-wallet which combines all payment tools on one platform, including electronic wallet, bank cards,and customers’ mobile account balances. All other major MNOs have various payment solutions of their own as well. Since recently, non-traditional paymentservice providers have also included smartphone manufacturers such as Samsung (which acquired an electronic payments company LoopPay in February2015) and Apple (which introduced its own payments service Apple Pay in September 2014). New competitors may penetrate the Russian electronic paymentmarket as well, including established international players such as MoneyGram or Google. Since the financial services industry is susceptible to disruption,new categories of non-traditional financial service providers may emerge in the future that may be difficult to currently anticipate.We also compete against some directly comparable businesses, such as electronic payment system operators (primarily Yandex.Money, WebMoneyand PayPal) and kiosk and terminal operators, including Cyberplat, Compay and Elecsnet.In recent years, we have started expanding our product portfolio beyond our traditional payment services business to include other types of financialservices. These new projects include, for example, our payment-by-installments SOVEST card project that we launched in 2016 and Tochka, a digitalbanking service focused on offering a broad range of services to small and medium businesses (SMEs). In connection with each of these projects, we faceintense competition from commercial and retail banks. In particular, SOVEST competes with any commercial bank with unsecured retail consumer lendingprograms, in particular Sovkombank, HomeCredit, Alfabank and Tinkoff, all of which have equivalent or similar products. Tochka is an online and mobilebanking service that digitalizes traditional banking services and competes primarily on the basis of enhanced user experience, price and add-on features, andis therefore exposed to competition from any banking institutions, particularly those that are focused on developing convenient online and mobile solutionssuch as Sberbank, Alfa Bank and Tinkoff.Intellectual PropertyOur intellectual property rights are important to our business. We rely primarily on a combination of contract provisions, copyrights, trademarks,patents and trade secrets to protect our proprietary technology and other intellectual property.Our in-house know-how is an important element of our intellectual property. Almost all of our key software has been developed in-house by ouremployees. Accordingly, we seek to enter into confidentiality and copyright assignment agreements with our employees and consultants and confidentialityagreements with other third parties, and we rigorously control access to our proprietary technology.QIWI, QIWI-“KIVI” and Contact money transfer system’s logotypes are registered trademarks in Russia and several countries around the world,including CIS countries. Rapida and SOVEST are also registered trademarks in Russia. A number of other applications for registration of our brand andlogotypes are still pending. We also hold copyrights for software applications, such as “Qiwi Wallet Processing System”, “Qiwi Distribution ProcessingSystem”, “Maratl” and “Qiwi Kassir”, “Sovest Processing System” and “Sovest Mobile application”, “Contact Processing System”, “Rapida ProcessingSystem”, “Universal Payment Gateway Server” and a complex of Tochka Software. We have obtained copyright registrations for some of our software inRussia, Brazil and in the United States. 47 Table of ContentsEmployeesThe following table sets out the average number of employees for the years ended December 31, 2015, 2016 and 2017 by function. For the year ended31 December, 2015 2016 2017 Qiwi Group Front Office 463 428 1,081 Back Office 575 621 845 IT Personnel 260 326 338 Total 1,298 1,375 2,264 Our management structure is currently a mix among business functions and business units. Function managers are focused on centralized functionssuch as finance, strategy, legal, compliance and certain other functions, while business unit managers oversee the operations of the respective business unitsfor which they are responsible. As of December 31 2017, we had two distinct key business units in accordance with the structure of our operating segments:Payment Services and Consumer Financial Services.Significant headcount growth in 2017 was driven by two main factors including the continued hiring of personnel engaged in the SOVEST project,including front (mostly direct sales agents) and back office personnel, as well as launch of the Tochka project and to a lesser extent development ofRocketbank project, whereas a number of employees joined QIWI to work on establishing the necessary infrastructure. In 2015 and 2016, the main driverunderlying headcount growth was the acquisition of the Contact and Rapida businesses. Additionally, in 2016, we hired a number of new employees inconnection with the development and launch of our new project SOVEST.We place a high value on technological innovation and compete aggressively for talent. We strive to hire the best software engineers, as well astalented sales, marketing and financial and administrative staff. We seek to create a dynamic, fulfilling work environment, encouraging participation,creativity, the exchange of ideas and teamwork. We believe that our relations with our employees are good.RegulationWe are subject to a number of laws and regulations in Russia and other jurisdictions that regulate payment and financial services, anti-moneylaundering, data protection and information security. Qiwi Bank is also subject to numerous laws and regulations governing banking activities, consumerlending and money remittances in Russia.Regulation of Payment ServicesA legislative framework for the payment services industry is not yet fully developed in Russia, and, moreover, is not universal, and various businessmodels that payment services providers pursue are regulated differently.Virtual wallet operations are legally considered cashless transfers with the use of bank cards. For regulatory purposes, when a Qiwi Wallet account isreloaded, the accountholder is issued one or several virtual prepaid cards, depending on the amount of the reload. While the accountholder agrees to theissuance of the cards through accepting a public offer, he or she is not explicitly provided with details of each card. From a consumer’s perspective, theamount of the reload is simply transferred to an account of a digital wallet, whereas legally it becomes stored value of a virtual prepaid card. Prepaid cards areregulated as “electronic means of payment” under the Federal Law of the Russian Federation No. 161-FZ “On the National Payment System”, dated June 27,2011, as amended, or the “Payment System Law:.The Payment System Law classifies electronic means of payment into personalized and non-personalized, depending on whether they allow foridentification of the payer for the purposes of the Federal Law of the Russian Federation No. 115-FZ “On Combating the Legalization (Laundering) ofCriminally Obtained Income and Funding of Terrorism”, dated August 7, 2001, as amended, or the “Anti-Money Laundering Law”. Any electronic moneytransfers are subject to thresholds on remaining electronic money balances, which amount to RUB 600,000 for personalized means of payment and RUB15,000 for non-personalized means of payment (or RUB 60,000 if the holder underwent a simplified identification procedure). The total monthly turnover foreach non-personalized means of payment cannot exceed RUB 40,000 (or RUB 200,000 if the holder underwent a simplified identification procedure). Thereare no limitations on the total monthly turnover for fully identified consumers (see “- The Anti-Money Laundering Law”).The CBR is the agency commissioned with supervision of compliance with the provisions of the Payment System Law. As such, it is entitled tosuspend the activities of market participants regulated by the Payment System Law in the event of violations and impose administrative liability on theoffenders.As part of operating our agent model, Qiwi Bank has contracts with the bank payment agents, whose principal function is to accept cash for the purposeof Qiwi Wallet uploads through kiosks, terminals and other physical points of service. In accordance with the Payment System Law, Qiwi Bank is responsiblefor the supervision of compliance of such bank payment agents and sub-agents with the provisions of the corresponding Russian legislation, in particulartheir compliance with the regulation of payment services, anti-money laundering, data protection, and use of cash registers legislation.JSC QIWI, as operator of our kiosk network, is deemed to be a payment agent in accordance with the Federal Law of the Russian Federation No. 103-FZ“On Collection of Payments from Individuals by the Payment Agents”, dated June 3, 2009, as amended, or the Payment Agents Law. The “Payment AgentsLaw” is inapplicable to electronic payments and thus does not regulate our Qiwi Wallet business.The Payment Agents Law requires payment agents to comply with the Anti-Money Laundering Law. 48 Table of ContentsThe payment agent’s obligation to transmit the funds to the merchant is required to be either insured or secured by means of a pledge, guarantee, orotherwise. The amount of such insurance or security is not statutorily fixed, and there are no other guidelines regarding this requirement.The Payment Agents Law provides that payment agents are entitled to levy fees from the merchants’ customers for each transaction processed by them.These fees are not statutorily capped, although proposals to cap them are from time to time considered by the Russian legislature.This law also requires both the payment agent and the merchant serviced by them to maintain segregated bank accounts for the purpose of depositingfunds received from the customers and from the payment agent, respectively. All funds received by a payment agent need to be deposited into suchspecialized accounts.Although currently, in respect of monitoring the activities of the payment agents, the CBR authority is limited to collection, systematization andanalysis of industry data, the CBR activities may have indirect impact on payment agents. For instance, in April 2015 the CBR issued recommendations tocredit institutions to enhance their scrutiny over compliance by the payment agents with legislation that requires them to remit their proceeds to specialaccounts, which resulted in a decline in the number of kiosks in the market as well as our active kiosks.Payment Systems RegulationIn 2015, we acquired the Contact money transfer system. Contact was established in 1999 and for legal purposes is set up and regulated as a paymentsystem. It provides funds transfer services without opening a bank account to individuals and legal entities in Russia, CIS and European countries, the USA,Canada, Israel, Vietnam, Turkey, UAE, RSA, India, Thailand, New Zealand and Singapore. It also allows its clients to reload cards of international paymentsystems such as MasterCard, Visa and UnionPay. In accordance with the decision of the CBR, the Contact money transfer system has the status of a nationallysignificant payment system.Pursuant to the Payment System Law, a payment system is a group of organizations, including the payment system operator, payment infrastructureservice providers (including operational, payment clearing and settlement centers) and payment system participants (which in most cases are creditinstitutions), which cooperate in order to transfer funds under the payment system regulations.The payment system operator has a key role in a payment system. Since April 27, 2017, Qiwi Bank has been the operator of Contact money transfersystem and its operational, payment clearing and settlement center.The payment system operator determines the payment system regulations which the payment system participants adhere to. The Contact moneytransfer system regulations are in full compliance with the current Russian legislation. The CBR is the agency that supervises and oversees payment systems.TSUPIS RegulationAs part of our business, we service merchants that provide betting services. The regulatory framework with respect to betting in the Russian Federationis set by the Federal Law of the Russian Federation No. 244-FZ “On State Regulation of Organization and Conducting Games of Chance and on IntroducingChanges to Some Legislative Acts of the Russian Federation”, dated December 29, 2006, as amended, or the “Betting Law”.In order to engage in the betting business, a bookmaker has to become a member of a self-regulated organization of bookmakers and abide by its rules,and any and all interactive bets may be only accepted through an Interactive Bets Accounting Center (TSUPIS) set up by a credit organization together with aself-regulated association of bookmakers. The core functions of a TSUPIS are as follows: (i) to accept interactive bets in favor of the members of the self-regulated organization; (ii) to pay winnings to the bettors; (iii) to identify bettors in a manner allowing to ascertain their age; (iv) to record and provide to themembers the information on the bettors and accepted interactive bets.Qiwi Bank serves as an interactive bets accounting center. It has entered into a contract with the self-regulated organization “Association ofBookmakers” in 2016. The activity of Qiwi Bank as a TSUPIS is in compliance with the applicable legislation.Consumer Lending RegulationIn November 2016 QIWI launched a new payment-by-installments card project called SOVEST. The consumer lending activities in Russia are mainlyregulated by the Federal Law of Russian Federation No. 353-FZ “On Consumer Credits (Loans)” dated December 21, 2013, as amended, or the “ConsumerCredit Law”. The law imposes a range of restrictions on the lender, including interest rate limitations, prohibition to increase the interest rate and prohibitionof artificial extra charges.The terms and conditions of our consumer loan agreements in connection with the SOVEST project comply with applicable legislation.Before granting a loan Qiwi Bank performs a credit scoring procedure of the potential borrower, for the purposes of which we employ various facilitiesand methods in full compliance with the Russian legislation. 49 Table of ContentsBanking RegulationOur Qiwi Bank is a “credit institution” and is accordingly subject to the following financial services-related laws and regulations:The Federal Law of the Russian Federation No. 395-1 “On Banks and Banking Activity”, dated December 2, 1990, as amended, or the “Banking Law”,is the main law regulating the Russian banking sector. Among other things, it defines credit institutions, sets forth the list of banking operations and othertransactions that credit institutions may engage in, and establishes the framework for the registration and licensing of credit institutions as well as theregulation of banking activity by the CBR.The Banking Law provides for a list of the so-called “banking operations” that cannot be conducted without an appropriate license from the CBR,including, among others, accepting deposits, opening and maintaining bank accounts, performing money transfers from and to bank accounts of clients, andperforming money (including electronic money) transfers without opening a bank account (other than postal transfers), etc. The latter type of bankingoperations is the only one that Qiwi Bank pursues as a main line of our payment services business, although Qiwi Bank is also entitled to accept depositsfrom individuals and legal entities, invest the funds received in the form of deposits, maintain accounts for individuals and legal entities and performsettlements through their bank accounts, perform teller and cash collection services, sell and purchase currency and issue bank guarantees. In accordance withthe recent amendments to the Banking Law, Russian banks are divided into two categories: banks with a basic license and banks with a universal license. Thekey differences are the range of permitted banking operations, the requirements to net worth (capital), prudential ratios the banks should comply with, theinformation to be disclosed and the ability to have subsidiaries abroad. Pursuant to this new classification, Qiwi Bank holds a universal license. There are nochanges in regulation applicable to Qiwi Bank resulting from these amendments.Capital and Reserve RequirementsThe Banking Law and legislative acts promulgated thereunder establish minimum charter capital, capital base and various reserve requirements forcredit institutions, which Qiwi Bank is in compliance with. The reserve requirements of the CBR negatively impact Qiwi Bank’s ability to distribute its profitto the shareholders in the form of dividends.Loss ProvisionsCredit institutions are required to adopt procedures for calculating and posting provisions for loan losses and for possible losses other than loan losses,which may include losses from investments in securities, funds held in correspondent accounts at other banks, contingent liabilities and other transactions.Qiwi Bank maintains certain provisions for losses from loans, default by counterparties, impairment of assets and liability increases, and is incompliance with applicable legislation.Prudential RatiosCBR establishes and periodically amends mandatory prudential ratios for banks. Key mandatory economic ratios that banks must observe on a dailybasis and periodically report to the CBR include capital adequacy ratio, instant liquidity ratio, current liquidity ratio, long-term liquidity ratio, maximumexposure to a single borrower or a group of affiliated borrowers, maximum exposure to major credit risks, maximum amount of loans, bank guarantees andsureties extended by the bank to its participants (shareholders), aggregate amount of exposure to the bank’s insiders, and ratio for the use of the bank’s capitalbase to acquire shares (participation interests) in other legal entities. Failure to comply with the prudential ratios may lead to negative consequences for thebank, including revocation of its banking license.As of December 31, 2017, prudential ratios of Qiwi Bank were in excess of the minimum thresholds imposed by the CBR. Qiwi Bank is in compliancewith applicable legislation.Reporting RequirementsA substantial amount of routine reporting has to be performed by credit institutions on a regular and non-regular basis, including disclosure of financialstatements, various operational indicators, affiliates and persons who exercise (directly or indirectly) influence over the decisions taken by the managementbodies of the credit institution. The CBR may at any time conduct full or selective audits of any credit institution’s filings and may inspect all of its booksand records.Additionally, banking holdings such as ourselves (i.e., groups of legal entities in which one legal entity that is not a credit institution, directly orindirectly, controls decisions of the management bodies of a credit institution within such groups, such as Qiwi Bank) must regularly disclose theirconsolidated financial statements and provide to CBR certain additional information regarding the business operations and financial condition of the groupin order for the CBR to assess their risks.The Anti-Money Laundering LawIn Russia, the companies performing transactions with funds and other assets (so called financial services providers) shall comply with national anti-money laundering and counter-terrorist financing legislation, as well as requirements of the Foreign Account Tax Compliance Act (FATCA). Usually,financial services providers in Russia also follow the best international practices in this sphere, such as recommendations of the Financial Action Task Force,or the FATF. Under the Anti-Money Laundering Law, the main obligations of a financial services provider are as follows:1) to elaborate internal control rules and programs for anti-money laundering and counter-terrorism financing purposes and control theirimplementation, and to designate an officer responsible for compliance of these rules and programs with the Russian legislation; 50 Table of Contents2) to conduct internal and external trainings of the staff in the anti-money laundering and counter-terrorism financing sphere;3) to detect, document and report to the Rosfinmonitoring on clients’ transactions subject to mandatory control;4) to detect, document and report to the Rosfinmonitoring on clients’ suspicious (unusual) transactions;5) to keep a close eye on certain transactions where one of the counterparties is a resident in a country included in the FATF “black lists” or uses a bankaccount maintained in such country, to take reasonable measures for identifying clients that are politically exposed persons (domestic or foreign) and clientsthat pose high money laundering or financing terrorism risks, and to apply enhanced due diligence measures to such clients;6) to detect and to freeze (block) funds or other assets of natural or legal persons that are known to participate in extremist or terrorist activities andreport to the Rosfinmonitoring on such taken actions, and not less than once every three months to inspect whether there are clients whose funds or otherassets were or shall be frozen/blocked and provide the Rosfinmonitoring with the results of such inspections;7) to suspend or to restrict the performance of certain operations on the ground set forth by the anti-money laundering and counter-terrorism financinglegislation;8) to provide the Rosfinmonitoring on its request with information on clients, their operations and beneficial owners;9) to identify such clients, their representatives and/or beneficial owners, to take reasonable measures for identifying beneficial owners, to update theinformation on such clients on a regular basis, and to determine a procedure for cooperating with the persons assigned to perform identification.Financial services providers are generally required to identify their clients, whether legal entities and individuals. However, certain transactions ofphysical persons are exempt from the identification requirements under the Anti-Money Laundering Law, unless officers of a financial service providersuspect that such operation is carried out to legalize funds received from illegal activities or to finance terrorism. Money transfers by individuals notexceeding RUB 15,000 are generally exempt from the identification requirement, but peer-to-peer transfer and transfers to foreign entities and certain kindsof non-profits require at least a simplified identification of the customer regardless of the amount. The key difference between the simplified procedure andthe procedure that must be followed in all other circumstances is that simplified identification can be performed remotely. However, the simplifiedidentification process is still not well defined and the public databases that such remote identification is supposed to be based on are still not entirelyoperational, which could cause us to be in violation of the identification requirements. The identification requirements of the Anti-Money Laundering Lawonly pertain to individual transactions and not series of transactions.Privacy and Personal Data Protection RegulationWe are subject to laws and regulations regarding privacy and protection of the user data, including the Federal Law of the Russian FederationNo. 152-FZ “On Personal Data”, dated July 27, 2006, as amended, or the Personal Data Law. The Personal Data Law, among other things, requires that anindividual must consent to the processing (i.e. any action or combination of actions performed with or without the use of technology on personal data,including the collection, recording, systematization, accumulation, storage, alteration (updating or changing), retrieval, use, transfer (distributing, providingor authorizing access to), depersonalization, blocking, deleting and destroying) of his/her personal data and must provide this consent before such data isprocessed. Generally, the Personal Data Law does not require the consent to be in writing but requires it to be in any form that, from an evidential perspective,sufficiently attests to the fact that it has been obtained.However, the consent must be in writing in certain cases, including: (i) where the processing relates to special categories of personal data (regarding theindividual’s race, nationality, political views, religion, philosophical beliefs, health conditions or intimate information); (ii) where the processing of personaldata relates to any physiological and biological characteristics of the individual which can help to establish his or her identity (such as, for example,biometric personal data); (iii) cross-border transfers to a state that does not provide adequate protection of rights of individuals; and (iv) the reporting ortransferring of an employees’ personal data to a third party, etc. The written consent of individuals must meet a number of formal requirements and must besigned by holographic or electronic signature.We obtain consents from our users by asking them to click an icon indicating their consent to us processing their personal data.Subject to certain limited exemptions, the recording, systematization, accumulation, storage, adjustment (update, alteration), retrieval of personal dataof citizens of the Russian Federation is required to be performed through a database located in the territory of the Russian Federation. All our data centersused to store such personal data are located in the Russian Federation. 51 Table of ContentsRegulation of Strategic InvestmentsThe Strategic Enterprise Law provides that an acquisition by a foreign investor (or a group of persons including a foreign investor) of direct or indirectcontrol over a company holding an encryption license requires prior approval of a specialized governmental commission. The approval process usually takesbetween three and six months. Qiwi Bank holds encryption licenses, which are necessary to conduct its operations, and by virtue of this may be deemed to bea “strategic enterprise”.Under the Strategic Enterprise Law, a person is deemed to have control over a strategic enterprise if, among other things, such person controls, directlyor indirectly, more than 50% of the total number of votes attributable to the voting shares comprising the share capital of such strategic enterprise. Where thepurchaser is a foreign state, foreign governmental organization, international organization or entity controlled by a foreign government, or internationalorganization, the threshold for obtaining a preliminary approval is more than 25% of the voting power. In addition, investors that are controlled by a foreignstate or a foreign government or international organization are prohibited from owning more than 50% of the voting power of a strategic enterprise. Failure toobtain the required governmental approval prior to an acquisition would render the acquisition null and void.The Strategic Enterprise Law is not clear on how to interpret “indirect” control over a strategic enterprise and in what circumstances an acquisition ofshares in the holding company of a strategic enterprise would represent an “indirect” acquisition of shares in the latter and, consequently, require approval ofthe specialized governmental commission. Although the view can be taken that an “indirect” acquisition takes place if a foreign investor acquires over 50%of the shares in the holding company of a strategic enterprise or otherwise obtains control over the holding company, there is no assurance that Russian stateauthorities would not interpret it differently and apply a lower threshold to the acquisition of such holding company. C.Organizational StructureQIWI plc is a holding company that operates through its subsidiaries. Our major operating subsidiaries, each of which is a wholly owned subsidiary, areQIWI Bank (JSC) (which is 99.9% owned by QIWI), QIWI JSC, QIWI Payments Services Provider Ltd.See Exhibit 8.1 for a list of our subsidiaries. D.Property, Plants and Equipment.We currently lease a total of over 12,700 square meters in Moscow and other regions across Russia as well as in Kazakhstan, Cyprus and otherjurisdictions where we operate, primarily for the purpose of office space. ITEM 4A.Unresolved Staff CommentsNone. ITEM 5.Operating and Financial Review and ProspectsYou should read the following operating and financial review together with our consolidated financial statements and related notes included elsewherein this annual report. Certain statements in this section are “forward-looking statements” and are subject to risks and uncertainties, which may cause actualresults to differ materially from those expressed or implied by such forward-looking statements. Please see “Special Note Regarding Forward-LookingStatements” and “Risk Factors” for more information. A.Operating ResultsOverviewWe are a leading provider of next generation payment services in Russia and the CIS. We have an integrated proprietary network that enables paymentservices across online, mobile and physical channels as well as provides access to certain financial services that we offer to our customers. We operate in andtarget markets and segments that are largely cash-based or that lack convenient digital solutions for customers to pay or accept payments for goods andservices, transfer money or use other financial tools in online, mobile and physical environments.We distribute our payment services online through our virtual Qiwi Wallet and Qiwi Wallet products infrastructure, which enables consumers to accessand make payments through their computers or mobile devices funding their accounts through a variety of sources. We have also built a physical network ofover 152,000 kiosks and terminals using a proprietary agent model. Under this model, our kiosks and terminals are built with our proprietary specificationsand technology by third party manufacturers and then purchased and managed by approximately 5,800 agents responsible for placing, operating andservicing the kiosks in high-traffic, convenient retail locations.Our primary source of revenue is fees we receive from processing payments made by consumers to merchants or other customers, which we refer to aspayment processing fees, typically based on a percentage of the size of the transactions processed, which we refer to as payment volume. We refer to paymentprocessing fees that are paid to us by merchants for collecting payments on their behalf as “merchant fees” and to payment processing fees that are paid byour consumers directly to us or transmitted to us by our agents as “consumer fees”. If the transactions are 52 Table of Contentsmade in cash through our kiosks and terminals, we typically pass on a portion of the merchant fees to our agents. We also generate merchant fees based on apercentage of the size of the transactions that we process through operations of our SOVEST project, where we provide our consumers with the opportunity tobuy goods and services from partner merchants on credit and repay their debt in equal installment payments. Further, we generate revenue from servicingTochka clients with accounts in Otkritie Bank under the information and technology services agreement between QIWI Bank and Otkritie Bank as well asfrom commissions we charge for servicing the clients of Tochka, who have accounts with QIWI Bank.Key Measures of Financial and Operational PerformanceOur management monitors our financial and operational performance on the basis of the following measures.Financial MeasuresThe following table presents our key financial measures for the year ended December 31, 2015, 2016 and 2017. Year ended December 31, 2015 2016 2017 (in RUB millions) Adjusted net revenue(1) 10,228 10,611 13,193 Payment Services segment net revenue 10,198 10,583 12,580 Adjusted EBITDA(1) 5,640 6,035 5,185 Adjusted net profit(1) 4,142 4,714 4,054 (1)See “Selected Consolidated Financial and Other Data — Non-IFRS Financial Measures” for how we define and calculate adjusted net revenue, adjustedEBITDA, and adjusted net profit as non-IFRS financial measures and reconciliations of these measures to revenue, in the case of adjusted net revenue,and net profit, in the case of adjusted EBITDA and adjusted net profit.Operating MeasuresThe following table presents our key operative measures for the year ended December 31, 2015, 2016 and 2017. Year ended December 31, 2015 2016 2017 (in RUB millions, unless otherwise indicated) Payment Services segment payment volume 860,329* 846,980 911,095 Active Qiwi Wallet accounts (at period end, in millions)(1) 16.1 17.2 20.1 Active kiosks and terminals (units)(2) 172,269 162,173 152,525 Payment Services segment net revenue yield(3) 1.19% 1.25% 1.38% Consumer Financial Services segment payment volume(4) — — 3,304 *The amounts shown here do not correspondent to the amounts shown in Annual Report on Form 20-F for the year ended December 31, 2015 as theresult of methodological adjustments in respect of Kazakhstan business, cost allocation and several other internal accounting policies made to thecalculation of our payment volumes as well as distribution of payment volumes and net revenues between payment categories.(1)Number of active Qiwi Wallet accounts is defined as the number of wallets through which at least one payment has been made or that have been loadedor reloaded in the 12 months preceding the end of the relevant reporting period.(2)We measure the numbers of our kiosks and terminals on a daily basis, with only those kiosks and terminals being taken into calculation through whichat least one payment has been processed during the day, which we refer to as active kiosks and terminals. The period end numbers of our kiosks andterminals are calculated as an average of the amount of active kiosks and terminals for the last 30 days of the respective reporting period.(3)Payment Services segment net revenue yield is defined as Payment Services segment net revenue divided by Payment Services segment paymentvolume.(4)Consumer Financial Services segment payment volume consists of the amounts paid by our customers using SOVEST card to the partner merchants.Payment volume. Payment Services segment payment volume as well as Consumer Financial Services segment payment volume provides a measure ofthe overall size and growth of the corresponding business, and increasing our payment volumes is essential to growing our profitability. Payment Servicessegment payment volumes have increased by 7.6% in 2017 as compared to 2016, reaching RUB 911 billion for the year ended December 31, 2017 mainly asa result of the growth in E-commerce and Money Remittance market verticals where we are best suited to leverage our payment infrastructure by providingour customers with convenient solutions. Payment Services segment payment volumes have decreased by 1.6% in 2016 as compared to 2015, reaching RUB847 billion for the year ended December 31, 2016 mainly as a result of the weak macroeconomic climate in Russia affecting certain markets that we service aswell as decrease of our kiosk network (see Item 3.D Risk 53 Table of ContentsFactors—Risks Related to Our Business and Industry— a decline in the use of cash as a means of payment or a decline in the use of kiosks and terminals mayresult in a reduced demand for our services). The following factors may have a significant impact on the payment volumes and therefore our revenue: • Russian economy. We carry out our operations primarily in Russia. Macroeconomic conditions in Russia significantly impact the volume ofpayments made by our consumers. During periods of economic growth, overall consumer spending tends to increase along with rises in wealth,and during economic downturns, consumer spending tends to correspondingly decline. For example, in 2016 we have experienced negativepressure on our payment volumes resulting largely from general economic downturn and decreasing real wages and disposable income of ourcustomers as well as other market specific factors affecting some of our categories of merchants. • Increase in the volume of online transactions and the use of alternative payment methods. The volume of online transactions has grownconsiderably in the recent years and continues to grow. Similarly, we expect the use of both banking cards and alternative payment methods inRussia, such as smartphones to grow considerably. We believe that growth in online transactions and alternative payment methods will be animportant driver in increasing the demand for technological payment solutions, the number of potential merchants for which we can offerpayment services and the potential number of our users. However, the rapid development of banking card transactions in online as well asdevelopment of online banking services could hinder the growth in alternative payment methods. • Consumer adoption. We have actively sought new merchants to offer consumers more payment choices when using our products and developedcertain solutions and technological capabilities that widen the scope of available use cases. We believe that growth of our infrastructure andmerchant network will lead to more consumers using our payment and financial services more frequently. In addition, we actively encourageconsumers to use multiple products, distribution channels and interfaces, in particular, for users of our kiosks and terminals network to create aQiwi Wallet account and use it for wider range of purposes such as, for example, recurring and non-recurring payments, money transfers or as apayment collection tool. We also encourage the users of our payment services to adopt the financial services products, such as SOVEST, that weoffer. We believe that the synergies offered within our payment network as well as between our payment and financial services will help enhanceconsumer adoption of our services in the future and create a more attractive and complete range of use cases for our customers. • Use of cash as a means of payment. Changes in the aggregate use of cash as a means of payment is an important variable affecting our revenues.Cash payments are the principal form of payment in Russia, and, as a result, a significant share of our payment volumes continues to be cash-based. We expect cash payments to continue to be an important means of payment in Russia and to sustain demand for use of our kiosks andterminals in the near future. If the use of cash as a mean of payment declines in Russia, it may negatively impact our financial results.Number of active Qiwi Wallet accounts. Number of active wallets represents the number of wallets through which at least one payment has been madeor which has been loaded in the 12 months preceding the end of the relevant reporting period. Number of active wallets is a measure of our success inpenetrating the market and expanding our customer base. Our strategy is primarily focused on quality of Qiwi Wallet usage and we believe we are able toleverage our large, active base of over 50 million consumers who use our network at least once a month, our technological expertise and our brandrecognition to drive the adoption and usage of the Qiwi Wallet.Number of active kiosks and terminals. We measure the numbers of our kiosks and terminals on a daily basis, with only those kiosks and terminalsbeing taken into calculation through which at least one payment has been processed during the day, which we refer to as active kiosks and terminals. Theperiod end numbers of our kiosks and terminals are calculated as an average of the amount of active kiosks and terminals for the last 30 days of the respectivereporting period. From December 31, 2016 to December 31, 2017, our number of kiosks decreased from 113,000 to 109,000 and the number of terminalsdecreased from 49,000 to 43,000. Our kiosks and terminals can be found next to convenience stores, in train stations, post offices, retail stores and airportterminals in all major urban cities as well as many small and rural towns that lack large bank branches and other financial infrastructure. While the number ofour kiosks was significantly affected by the regulatory developments in the second half of 2015 (see Item 3.D Risk Factors—Risks Related to Our Businessand Industry— a decline in the use of cash as a means of payment or a decline in the use of kiosks and terminals may result in a reduced demand for ourservices), we believe that our physical distribution network remains an important part of our infrastructure, and we maintained or even slightly increased ourmarket share since then.Payment Services segment net revenue yield. We calculate Payment Services segment net revenue yield by dividing Payment Services segment netrevenue by Payment Services segment payment volume. Payment Services segment net revenue yield provides a measure of our ability to generate netrevenue per unit of volume we process. Payment Services segment net revenue yield was 1.19%, 1.25% and 1.38% in 2015, 2016, and 2017, respectively. In2017, Payment Services segment net revenue yield increased by 13 bps in comparison to 2016 primarily as a result of an increase in the share of paymentvolumes associated with higher revenue generating transactions such as e-commerce and certain types of money remittance payments as well as growth ofaverage net revenue yield of the e-commerce category. The following factors have influenced Payment Services segment net revenue yield: • We have experienced a changing business mix towards higher yielding transactions which are primarily e-commerce and money remittances,whereas lower yielding transaction, such as telecoms, have declined as a percentage of total Payment Services segment payment volume. • In the past, we have experienced a decline in average net revenue yields derived from large merchants such for example MNOs since they have asubstantial bargaining power over the payment channels they use including our infrastructure. We expect that the average net revenue yields willbe declining in certain verticals such as E-Commerce if merchants in these verticals continue to gain scale and accordingly bargaining powerwithin our infrastructure. 54 Table of Contents • In 2015, our Payment Services segment net revenue yield was diluted by the acquisition of Contact and Rapida businesses, which historicallyoperated with significantly lower yields than Qiwi. In 2016, we renegotiated some of the contacts to more favorable terms; however we expectthat Contact and Rapida will continue to operate with a lower levels of yields than Qiwi has historically operated. • Our Payment Services segment net revenue yield depends on the level and mix of merchant commissions as well as the level of the reload costswe experience. Such costs depend on the commissions charged to us by our partners and agents for the wallet reload as well as on the mix of suchchannels. If the consumer preferences shift between different reload methods or if any channel becomes more expensive to us (as we haveexperienced in 2015 in relation to our kiosk network) or less expensive to us, our Payment Services segment net revenue yield may decrease orincrease respectively.Sources of RevenueOur primary source of revenue is payment processing fees. In addition, we derive revenue from installment cards project SOVEST, interest revenue,cash and settlement services, rent of space for kiosks, advertising, interest revenue from agent’s overdrafts, and other revenue.Payment processing fees. Payment processing fees constitute the substantial majority of our revenue and comprise of fees charged for processingpayments typically based on a percentage of the total volume of each payment. A majority of our payment processing fees are merchant fees, and consumerfees. If the payment is made through our physical distribution network, we typically pass on a portion of the merchants fees to our agents. In certainsituations, we may not receive any merchant fees, for example, when a merchant is a government body. We generally recognize merchant fees gross at thepoint when merchants accept payments from the consumer. Consumer fees fall into two categories – those collected by us directly and those collected by ouragents. We recognize revenue from consumer fees charged through Qiwi Wallet as well as most revenue from consumer fees charged through our kiosks andterminals gross at the point when the consumer makes a payment. Additionally, we earn revenues from fees for inactive accounts and unclaimed payments,writing down leftover balances or unclaimed payments when our customers do not use their wallets or claim their payments respectively for prolongedperiods of time so that their wallets are deemed to be inactive.Other sources of revenue. In addition to payment processing fees, we generate revenue from various other sources, including SOVEST merchantcommission fees charged for payments made using the SOVEST payment-by-installment card with the partner-merchants, cash and settlement services(representing revenue from different types services, including maintenance of current and special guarantee deposit accounts that we provide to individualsand legal entities including our agents and SME clients), advertising revenue (representing revenue from displaying advertising on our kiosks, through shortmessage services and various messengers), interest revenue on agent’s overdrafts (representing revenue from interest earned on amounts of credit that weprovide to our agents for them to be able to operate within our network), interest revenue (representing revenue from interest earned on cash deposits withfinancial institutions, and short- and long-term investments performed as a part of our treasury operations), revenue from rent of space for kiosks (representingrevenue from rent obtained for subleasing retail space for kiosks to our agents) and other revenue (representing revenue primarily generated from operationssuch as software licensing for our processing system to third parties).Operating ExpensesCosts of revenue (exclusive of depreciation and amortization)Transaction costs. When payments are made through our physical distribution network, we incur transaction costs to our agents, which represent theamount of fees we pass through to agents for use of their kiosks and terminals. Additionally, we incur reload and transaction costs when Qiwi Walletconsumers reload their wallets or make certain types of payments through their wallets for goods and services offered by our merchants.Payroll and related taxes. Payroll and related taxes represents salaries and benefits paid to employees, primarily IT and operating services employees,and related taxes, where such payroll and related taxes are associated with payment processing and other revenue-generating activities.Ancillary expenses. We incur other expenses in addition to transaction costs and payroll and related taxes, including SMS and voice message expenses(SMS notification), call center expenses (payment to call center provider for the number of the calls serviced), cost of rent of space for kiosks (representing therental payments we make to retail shop owners to allow agents to install kiosks on their premises under lease arrangements) and other expenses (includingmostly SOVEST expenses consisting of cards production costs).Selling, general and administrative expensesSelling, general and administrative expenses consists primarily of compensation to employees, related taxes and other personnel expenses for oursenior management, finance, legal and other administrative staff, advertising, client acquisition and related expenses, advisory and audit services, rent ofpremises and related utility expenses, bad debt expense, IT related services, tax expenses, not including income and payroll related taxes and other operatingexpenses. 55 Table of ContentsDepreciation and amortizationDepreciation is calculated on property and equipment on a straight-line basis from the time the assets are available for use, over their estimated usefullives. Intangible assets are amortized on a straight-line basis over their useful economic lives, unless the useful life is indefinite. We do not amortizeintangible assets with indefinite useful lives, but we test these assets for impairment annually, either individually or at the cash-generating unit level.Impairment of intangible assetsFor the purpose of the impairment testing of other intangible assets the Company estimates the recoverable amounts as the higher of the value in use orthe fair value less costs to sell of an individual asset or Cash Generated Unit (CGU) such asset relates to. For the year ended December 31, 2017 impairment ofintangible assets was RUB 104 million, mainly relating to the New Terminal CGU (New Terminal is a project focus on developing of a new generation ofkiosks that was recently terminated). For the year ended December 31, 2016 the impairment of intangible assets was RUB 878 million, the main part of whichrelated to intangible assets allocated to Rapida CGU (which is currently part of the Payment Services CGU (customer relationships and trademarks identifiedand recognized upon acquisition)). There was no impairment of intangible assets in 2015.Other Income and Expense ItemsLoss on disposal of subsidiariesThere was no loss on disposal of subsidiaries as of December 31, 2017. In December 2016 the BOD of the Group decided to sell QIWI WALLETEUROPE SIA. The subsidiary was recognized in a disposal group as of December 31, 2016 and all its assets and liabilities were classified as held for sale.Although in the end of 2017 the Group entered into a contract to sell QIWI WALLET EUROPE SIA, the control over the entity was not transferred as ofDecember 31, 2017. No impairment was recognized upon reclassification of the subsidiary as a disposal group. In 2016, loss on disposal of subsidiaries wasrecorded in the amount of RUB 10 million. The loss was related to the disposal of Processingovyi Tsentr Rapida LLC in December 2016. In 2015, loss ondisposal of subsidiaries included the disposal of CMT Engineering LLC on December 29, 2015 in the amount of RUB 70 million, which was partially offsetby a gain from disposal of IT Billion LLC and QIWI USA LLC on May 1, 2015 in the amount of RUB 32 million.Other income and expenses netOther income in 2017 and 2016 included a variety of individually insignificant items; in 2015, it primarily included gain from sale of investments andincome from penalties charged to agents for violation of our payment system terms and conditions. Other expenses in 2017 and 2016 primarily consisted ofthe discounts recognized on loans issued at rates lower than market rate and tax penalties. In 2015, other expenses were mostly represented by discountsrecognized on guarantees provided.Foreign exchange gain and lossForeign exchange gain and loss arise as a result of re-measurement of monetary assets and liabilities denominated in foreign currencies at thefunctional currency rate of exchange at the reporting date. The amount of foreign exchange gain and loss for the reporting period is directly related tocurrency rates fluctuations.Interest income and expenses netInterest income represents primarily interest on non-banking loans issued. Interest expense primarily represents interest expense accrued on bankguarantees issued to selected merchants.Income tax expenseIncome tax expense represents current and deferred income taxes with respect to our earnings in the countries in which we operate. Deferred tax alsoincludes taxes on earnings of our foreign subsidiaries that have not been remitted to us to the extent applicable and will be taxed in Cyprus once remitted.Critical accounting policies and significant estimatesThe preparation of consolidated financial statements in conformity with IFRS requires management to make judgments, estimates and assumptions thataffect the reported amounts of assets and liabilities, disclosures of contingent assets and liabilities at the reporting dates and the reported amounts of revenuesand expenses during the reporting periods. However, uncertainty about these assumptions and estimates could result in outcomes that require a materialadjustment to the carrying amount of the asset or liability affected in future periods. The most significant judgments relate to the recognition of revenue andfunctional currency. The most significant estimates and assumptions relate to determination of the fair values of assets acquired and liabilities assumed inbusiness combinations, impairment of intangible assets and goodwill, recoverability of 56 Table of Contentsdeferred tax assets, impairment of loans and receivables, measurement of costs associated with share based payments and uncertain position over riskassessment. We have based our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances,the results of which form the basis for making judgments about the carrying values of assets and liabilities that are not readily apparent from other sources.Actual results may materially differ from these estimates under different assumptions or conditions.An accounting policy is considered to be critical if it requires an accounting estimate to be made based on assumptions about matters that are highlyuncertain at the time the estimate is made, and if different estimates that reasonably could have been used, or changes in the accounting estimates that arereasonably likely to occur periodically, could materially impact the consolidated financial statements. We believe that the following critical accountingpolicies are the most sensitive and require more significant estimates and assumptions used in the preparation of our consolidated financial statements. Youshould read the following descriptions of critical accounting policies, judgments and estimates in conjunction with our consolidated financial statements andother disclosures included in this annual report.Revenue recognitionWe exercise significant judgment in reaching a conclusion about our accounting policy for gross versus net reporting of payment processing feerevenues and related transaction costs.In particular, there are two major sources of payment processing fee revenues: • Payment processing fees charged to consumers on payments collected through agents, mobile operators and other payment methods; and • Payment processing fees charged to merchants.Either one or both of the two types of payment processing fees above apply to a single consumer payment. Transaction costs relate to acquisition ofpayments by agents, mobile operators, international payment systems and some other parties, and the applicable fees, generally determined as a percentage ofconsumer payment, for each specific payment channel are on terms similar to those available to other market participants.A merchants’ payment processing fee, when charged, is recorded gross of related transaction costs, because (i) we are the primary obligor as weundertake to transfer the consumer payment to the merchant or other individual using our payment processing system; (ii) we negotiate and ultimately set thefee receivable from a merchant or consumer, generally as a percentage of payments; and (iii) we bear credit risk in most of the cases, unless the payment ismade from a deposit made with our group.A consumer payment processing fee, when it is charged on payments made by consumers through payment kiosks and terminals, is reported net of anytransaction costs payable to or retained by agents. This is because, although we are the primary obligor, we do not have any discretion over the ultimatepayment processing fee set by the agent to the consumer, we do not have readily available information about gross fee, and we are only exposed to the netamount of fee receivable from agents.Consumer payment processing fee revenue is reported gross of related transaction costs. Such payments are made by consumers through our website oran application using a unique user login and password, and are called electronic payments. In contrast to consumer payment processing fee revenue collectedthrough payment kiosks and terminals, we, being a primary obligor in electronic payment transactions, also set the consumer’s payment processing fee,generally as a percentage of payment, although credit risk for these transactions is limited. Thus, we have concluded that our ability to control the consumerpayment processing fee for electronic payments is a key differentiator from the consumer payment processing fees on payments collected through paymentkiosks and terminals.We also charge a fee for the maintenance of current accounts of individuals and SME clients and for managing special guarantee deposit accountsmade by agents to cover consumer payments they accept. Related revenues were RUB 557 million, RUB 130 million, and RUB 670 million for the yearsended December 31, 2015, 2016, and 2017 respectively.Functional currencyEach entity in the Group determines its own functional currency, depending on the economic environment it operates in, and items included in thefinancial statements of each entity are measured using that functional currency.Fair values of assets and liabilities acquired in business combinationsWe recognize separately, at the acquisition date, the identifiable assets, liabilities and contingent liabilities acquired or assumed in the businesscombination at their fair values, which involves estimates. Such estimates are based on valuation techniques, which require considerable judgment inforecasting future cash flows and developing other assumptions. In some cases, when the amounts of fair values are significant, we hire third party appraisersto assist us in determining the related fair values. 57 Table of ContentsImpairment of goodwill and intangible assetsWe determine the following Cash Generating Units (CGU): SOVEST, Payment services, Postomatnye Tekhnologii (a project developing pick-up boxinfrastructure), Tochka, Rocketbank, New Terminal and Flocktory (a SaaS platform for customer lifecycle management and personalization, 82% of which weacquired in 2017). For the purpose of goodwill impairment test, we estimate the recoverable amounts of Payment services CGU as fair value less costs ofdisposal on the basis of quoted prices of Company’s ordinary shares. For the purpose of testing intangible assets with indefinite useful life for impairment, weestimate the recoverable amounts of each asset as fair value less costs of disposal on the basis of comparative method and cost approach. For the purpose ofintangible assets with definite useful life impairment, when indicators of impairment are noted, we estimate the recoverable amounts as higher of value in useor fair value less costs to sell of an individual asset or the CGU to which this asset relates.Recoverability of deferred tax assetsThe utilization of deferred tax assets will depend on whether it is possible to generate sufficient taxable income against which the deductibletemporary differences can be utilized. Various factors are used to assess the probability of the future utilization of deferred tax assets, including past operatingresults, operational plans, expiration of tax losses carried forward, and tax planning strategies.A portion of deferred tax assets was not recorded because we do not expect to realize certain of our tax loss carry forwards in the foreseeable future dueto the history of losses.Impairment of loans and receivablesOur management assesses an impairment of loans and receivables to account for estimated losses resulting from the inability of customers to makerequired payments. When evaluating the adequacy of an impairment of loans and receivables, our management bases its estimates on the aging of accountsreceivable balances and loans and historical write-off experience, customer credit worthiness and changes in customer payment terms. If the financialcondition of customers were to deteriorate, actual write-offs might be higher than expected.We regularly review our loan portfolio to assess impairment. In accordance with the internal methodology for the provision estimation we use ourhistorical instalment card loans loss statistics for assessment of probabilities of default. The last twelve months of historical loss data are given the mostweight in calculating the provision for impairment. This allows us to apply most recent data to estimate losses on loans to individuals as the latest trends areaccounted for, and to decrease the default probabilities volatility.Uncertain position over risk assessmentWe disclosed possible and accrued probable risks in respect on currency, customs, tax and other regulatory positions. Our management estimates theamount of risk based on its interpretation of the relevant legislation, in accordance with the current industry practice and in conformity with its estimation ofprobability, which require considerable judgment.Measurement of costs associated with share-based paymentsAs of December 31, 2017 we had two outstanding equity-based compensation programs: 2012 Employee Stock Option Plan (ESOP) and 2015Restricted Stock Units Plan (RSU Plan). We estimate fair value of ESOP that are expected to vest using the Black-Scholes-Merton option pricing model andRSUs that are expected to vest using the binominal pricing model and recognize the share-based payment expense by rate over the requisite service periodapplicable to each option-vesting tranche. We used the following assumptions: 2012 Employee Stock Option Plan 2015 Restricted Stock Unit PlanAdoption date October, 2012 July, 2015Type of shares Class B shares Class B sharesNumber of options or RSUs reserved Up to 7 % of total amount of shares Up to 7 % of total amount of sharesExercise price Granted during: Granted during: Year 2012: U.S. $ 13.65 Year 2016: n/a Year 2013: U.S. $ 41.24 - 46.57 Year 2017: n/a Year 2014: U.S. $ 34.09 - 37.89 Year 2017: U.S. $23.94 Exercise basis Shares SharesExpiration date December 2020 December 2022Vesting period Up to 4 years Three vesting during up to 2 yearsExpected volatility (%) 28 – 49.85 50.65 – 64.02Risk free interest rate (%) 0.29 – 3.85 2.89 – 3.19Dividend yield (%) 0 – 5.03 0 – 5.03Other major terms The options are not transferrable The units are not transferrableAll other terms of the units under2015 RSU Plan are to be determinedby the Company’s Board or the CEO,if so resolved by the Board, acting asadministrator of the Plan 58 Table of ContentsThe expected life of the option represents the period during which our option awards are expected to be outstanding. The expected life of each optiontranche was based on the simplified method outlined in Staff Accounting Bulletin No. 107, Share-Based Compensation. This method is also in line with therequirements of IFRS 2 Share-Based Payment.With respect to price volatility, for ESOP (as it was adopted prior to our initial public offering and we did not have an active trading market for ourshares) we estimated the volatility of our shares based on the historical volatility of peer group companies over a period which approximates our expected lifeof option awards, and for the RSU we used the historical three year volatility of our publicly reports share price.We based the risk-free interest rate that we use in the ESOP model on the implied yield currently available on the US treasury bonds, adjusted for acountry risk premium, with a remaining term approximating the expected life of the option award being valued; for the RSU model we based the risk-freeinterest rate on Russian Eurobonds yield curve with a maturity of five years.At the time of the grant date of ESOP on December 21, 2012, we expected that we would not pay cash dividends after the closing of the initial publicoffering. In light of that expectation, we used an expected dividend yield of zero in our option pricing model for option awards granted in the year endedDecember 31, 2012. In April 2013, our board of directors subsequently reconsidered this determination, and we currently expect that we will pay dividendsfrom time to time in the future. Any determination regarding the amount of future dividends will depend on a range of factors, including the availability ofdistributable profits, our liquidity and financial position, our strategic plans and growth initiatives, restrictions imposed by our financing arrangements, taxconsiderations, planned acquisitions, and other relevant factors. Up until September 2017, we have used dividend yield of 5.03% based on the dividendspaid previously. Since, taking into consideration the current dividend policy for dividend distribution in the near term, we have been using a dividend yieldof zero until another will be specified.We determined the amount of share-based compensation expense based on awards that we ultimately expect to vest, taking into account estimatedforfeitures. IFRS requires forfeitures to be estimated at the time of grant and revised, if necessary, in subsequent periods if actual forfeitures differ from thoseestimates. To properly attribute compensation expense, we are required to estimate pre-vesting forfeitures at the time of grant and revise those estimates insubsequent periods if actual forfeitures differ from those estimates. The forfeiture rate used in valuation models granted during the year 2017 and 2016 is 9%and 15% respectively. It is based on historical data and current expectations and is not necessarily indicative of forfeiture patterns that may occur.Because there had been no public market for our shares prior to our initial public offering, with the assistance of an independent valuation firm, wedetermined the fair value of our shares on the basis of valuations of our company using the “income approach” and the “market approach” valuationmethodologies described further below. Since May 2013, QIWI plc is a public company and the fair value of its shares is defined by closing market price ofits traded shares.Results of OperationsSet out below are our consolidated statements of operations data for the years ended December 31, 2015, 2016 and 2017: Years ended December 31, 2015* 2016 2017 (in RUB millions) Revenue 17,717 17,880 20,897 Cost of revenue (exclusive of depreciation and amortization) (8,695) (8,646) (9,763) Selling, general and administrative expenses (3,469) (3,423) (6,243) Depreciation and amortization (689) (796) (796) Impairment of intangible assets and goodwill — (878) (104) Profit from operations 4,864 4,137 3,991 Loss on disposal of subsidiaries (38) (10) — Other income and expenses, net (23) (69) (41) Foreign exchange gain 2,801 1,040 257 Foreign exchange loss (1,360) (1,963) (373) Interest income and expenses, net (93) (28) 6 Profit before tax 6,151 3,107 3,840 Income tax expense (877) (618) (698) Net profit 5,274 2,489 3,142 Attributable to: Equity holders of the parent 5,187 2,474 3,114 Non-controlling interests 87 15 28 *The amounts shown here may immaterially differ from the amounts shown in the Annual Report on Form 20-F for the year ended December 31, 2015due to rounding adjustments. 59 Table of ContentsSet out below are our consolidated statements of operations data for the years ended December 31, 2015, 2016 and 2017 as a percentage of totalrevenue: Years ended December 31, 2015 2016 2017 (as a percentage of revenue) Revenue 100.0 100.0 100.0 Cost of revenue (exclusive of depreciation and amortization) (49.1) (48.4) (46.7) Selling, general and administrative expenses (19.6) (19.1) (29.9) Depreciation and amortization (3.9) (4.5) (3.8) Impairment of intangible assets recorded on acquisitions — (4.9) (0.5) Profit from operations 27.5 23.1 19.1 Loss on disposal of subsidiaries (0.2) (0.1) — Other income and expenses, net (0.1) (0.4) (0.2) Foreign exchange gain 15.8 5.8 1.2 Foreign exchange loss (7.7) (11.0) (1.8) Interest income and expenses, net (0.5) (0.2) 0.0 Profit before tax 34.7 17.4 18.4 Income tax expense (5.0) (3.5) (3.3) Net profit 29.8 13.9 15.0 Attributable to: Equity holders of the parent 29.3 13.8 14.9 Non-controlling interests 0.5 0.1 0.1 Year ended December 31, 2017 compared to year ended December 31, 2016RevenueSet out below are our revenues, by source, for the year December 31, 2016 and 2017, and as a percentage of total revenue: Year ended December 31, 2016 2016 2017 2017 (in RUBmillions) (% ofrevenue) (in RUBmillions) (% ofrevenue) Revenue 17,880 100.0 20,897 100.0 Payment processing fees 16,289 91.1 18,575 88.9 Interest revenue 917 5.1 1,052 5.0 Cash and settlement services 130 0.7 670 3.2 Other revenue 544 3.1 600 2.9 Revenue for the year ended December 31, 2017 was RUB 20,897 million, an increase of 17%, or RUB 3,017 million, compared to the same period in2016. This increase was primarily driven by an increase in payment processing fees (including fees for inactive accounts and unclaimed payments). Paymentprocessing fees (including revenue from fees for inactive accounts and unclaimed payments) for the year ended December 31, 2017 were RUB18,575 million, an increase of 14%, or RUB 2,286 million, compared to the same period in 2016. The increase in payment processing fees resulted primarilyfrom volume growth in such categories as Money Remittance (mainly due to growth in card to card and commission peer to peer transfers) and E-commerce(mainly as a result of rise of TSUPIS volumes) and an increase in average payment net revenue yield the shift in payment volume mix towards higher yieldingpayment categories, such as E-commerce and Money Remittance as opposed to lower yielding payment categories such as Telecom and Financial Services.Fees for inactive accounts and unclaimed payments increased by 2%, or RUB 20 million, from RUB 1,290 million in 2016 to RUB 1,310 million in 2017.The growth in payment processing fees was partially offset by a decrease in payment volumes in Telecom and Financial Services verticals.The number of active Qiwi Wallet consumers increased to 20.1 million as of December 31, 2017 from 17.2 million as of December 31, 2016. Theincrease resulted mainly from merchant driven adoption of our services. The number of our kiosks and terminals decreased, with 152,525 active kiosks andterminals as of December 31, 2017 compared to 162,173 as of December 31, 2016, primarily as a result of the underlying market dynamics further describedin “Item 3.D. Risk Factors—Risks Related to Our Business and Industry—a decline in the use of cash as a means of payment or a decline in the use of kiosksand terminals may result in a reduced demand for our services.”Interest revenue that consists primarily of interest revenue on deposits for the year ended December 31, 2017 was RUB 1,052 million, an increase of15%, or RUB 135 million, compared to the same period in 2016. This growth was primarily related to an increase in interest income on deposits placed byQiwi Bank with CBR, resulting from a larger amount of funds deposited in 2017.Revenue from cash and settlement services for the year ended December 31, 2017 was RUB 670 million, an increase of 415%, or RUB 540 million,compared to the same period in 2016. This increase was primarily driven by the revenue accrued on information technology service agreement with OtkritieBank pursuant to the launch of Tochka project in 2017. 60 Table of ContentsOther revenue for the year ended December 31, 2017 was RUB 600 million, an increase of 10%, or RUB 56 million, compared to the same period in2016, primarily due to increase in revenue related to the SOVEST project from RUB 1 million in 2016 to RUB 140 million in 2017 and an increase inrevenue from rent of space for kiosks by RUB 35 million, resulting mainly from new rent agreements signed at the end of 2016 and during 2017. The increasewas partially offset by the decrease in advertising revenue by RUB 97 million that resulted from a decrease of the number of advertising contracts and by adecrease of interest revenue from agents’ overdrafts by RUB 25 million in 2017 due to the decrease in the overall number of agents and kiosks.Operating expensesSet out below are the primary components of our operating expenses for the year ended December 31, 2016 and 2017, and as a percentage of totalrevenue: Year ended December 31, 2016 2016 2017 2017 (in RUBmillions) (% ofrevenue) (in RUBmillions) (% ofrevenue) Cost of revenue (exclusive of depreciation and amortization) (8,646) (48.4) (9,763) (46.7) Transaction costs (6,490) (36.3) (6,756) (32.3) Payroll and related taxes (1,377) (7.7) (2,059) (9.9) Ancillary expenses (779) (4.4) (948) (4.5) Selling, general and administrative expenses (3,423) (19.1) (6,243) (29.9) Depreciation and amortization (796) (4.5) (796) (3.8) Cost of revenue (exclusive of depreciation and amortization)Cost of revenue (exclusive of depreciation and amortization) for the year ended December 31, 2017 was RUB 9,763 million, an increase of 13%, orRUB 1,117 million, compared to the same period in 2016. Transaction costs increased by 4% or RUB 266 million from RUB 6,490 million to RUB6,756 million for the year ended December 31, 2017 as compared to the same period in 2016. The increase primarily resulted from growth of certain costssuch as information technology costs as a result of higher turnovers in some of the market verticals, as well as a shift in the composition of wallet reloadchannels.Payroll and related taxes for the year ended December 31, 2017 were RUB 2,059 million, an increase of 50%, or RUB 682 million, compared to thesame period in 2016, primarily due to (i) increase in salaries and bonus payments to newly-hired employees relating to the development of certain projectsincluding the roll out of the SOVEST project and launch of the Tochka project as well as the increase in corresponding insurance contributions,(ii) performance based incentive bonuses paid to personnel in December 2017 and (iii) an increase in share-based payment expenses (resulting from newgrants under the 2015 RSU Plan).Ancillary expenses for the year ended December 31, 2016 were RUB 948 million, an increase of 22%, or RUB 169 million, compared to the sameperiod in 2016. The increase in ancillary expenses was mainly due to an increase in SMS and voice messages expenses by RUB 52 million in 2017 comparedto 2016, due to higher quantity of messages sent, mostly related to the SOVEST project and an increase in tariffs; increase in card production and otherexpenses attributable to the SOVEST project by RUB 49 million in 2017; and an increase in the cost of rent of space for kiosks by RUB 47 million, resultingmainly from new rent agreements signed at the end of 2016 and in May 2017.Segment Net RevenueThe following table presents net revenue by reportable segment for the periods indicated: Year ended December 31, 2016 2017 (in RUBmillions) (in RUBmillions) Payment Services 10,583 12,580 Consumer Financial Services (3) 9 Corporate and Other 31 604 Total segment net revenue 10,611 13,193 Segment net revenue attributable to the Payment Services segment increased by RUB 1,997 million, or 19%, in 2017 as compared to the same period in2016. The growth in this segment’s net revenue was mainly due to an increase in payment processing fees (including fees for inactive accounts andunclaimed payments) and interest revenue that was partially offset by decrease in cash and settlement services, ancillary revenue and increase in transactioncosts. Payment processing fees (including fees for inactive accounts and unclaimed payments) increased by 14% or by RUB 2,286 million as compared to thesame period of 2016 in line with the volume growth additionally underpinned by a shift towards market verticals with higher average net revenue yield, suchas E-commerce. Interest revenue increased by 18% or by RUB 158 million compared to 2016. This increase was primarily related to an increase in interestincome on deposits placed by QIWI Bank with the CBR as a result of larger amounts of deposits placed in 2017. Cash and settlement services decreased by55% or by RUB 71 million compared to 2016 as a result of smaller 61 Table of Contentsnumber of agents and a decrease in the number of kiosks. Other revenue decreased by 16% or by RUB 87 million compared to 2016 mainly related todecrease in advertising revenue (decrease of activities) and interest revenue from agent’s overdrafts (decrease in the overall number of agents and kiosks) thatwas partially offset by increase in revenue from rent of space for kiosks (due to new counterparties). Transaction costs increased by 4% or by RUB266 million. Payment Services segment net revenue accounted for approximately 95.4% of total adjusted net revenue in 2017.Segment net revenue attributable to the Consumer Financial Services segment increased by RUB 12 million as compared to the same period in 2016.Consumer Financial Services segment net revenue consists mostly of commission revenue from partner merchant received for transactions made by ourcustomers using the payment-by-installments card SOVEST. Consumer Financial Services segment net revenues accounted for approximately 0.1% of totaladjusted net revenue in 2017.Net revenues attributable to the Corporate and Other category increased by RUB 573 million in 2017 as compared to same period in 2016. The growthin net revenues was preliminary driven by the growth in net revenue from cash and settlement services recognized on Tochka operations, mostly pursuant toan informational and technology services agreement with Otkritie Bank under which we provide corresponding services to Tochka clients that hold theiraccounts with Otkritie Bank. Corporate and Other category net revenue accounted for approximately 4.6% of total adjusted net revenue in 2017.Selling, general and administrative expensesSelling, general and administrative expenses for the year ended December 31, 2017 were RUB 6,243 million, an increase of 82%, or RUB2,820 million, as compared to the same period in 2016. This increase resulted primarily from the growth in advertising, client acquisition and relatedexpenses by RUB 1,129 million from RUB 165 million in 2016 to RUB 1,294 million in 2017. The increase was mainly driven by the launch and roll out ofthe SOVEST project, including the start of its advertising campaign that involved different media channels and significant growth in the distribution ofinstalment cards. Other significant expense items in 2017 included compensation to employees, related taxes and other personnel expenses, which increasedby 32%, or RUB 545 million, from RUB 1,682 million in 2016 to RUB 2,227 million in 2017, mostly due to expenses incurred in connection with the launchof the Tochka project, growth of the SOVEST team and an increase in share-based payment expenses due to new grants under the 2015 RSU Plan. Theincrease in other expenses by RUB 672 million from RUB 363 million in 2016 to RUB 1,035 million in 2017 primarily resulted from the expenses incurredin connection with the acquisition of assets of Tochka and Rocketbank from Otkritie in the amount of RUB 350 million. These main drivers of the expensegrowth (i.e. roll out of the SOVEST project and launch of the Tochka project) effected almost all other selling, general and administrative expenses itemsincluding tax expenses, excluding income and payroll relates taxes, advisory and audit services, office maintenance expenses and postage, and couriersexpenses as a part of other expenses.Depreciation and amortizationDepreciation and amortization for the year ended December 31, 2017 was RUB 796 million. The total amount has not changed compared to the sameperiod in 2016; however, there were certain changes in the depreciation and amortization structure. The amortization of intangible assets decreased as a resultof the impairment of customer relationships and trademarks allocated to Rapida Cash Generating Unit (CGU) at the end of 2016. The decrease in amortizationwas offset by the increase in depreciation of fixed assets due to the acquisition of the IT infrastructure equipment necessary for our payment processingservices and capitalized leasehold improvements of our new office building throughout 2017.Other non-operating gains and lossesLoss on disposal of subsidiariesThere was no loss on disposal of subsidiaries for the year ended December 31, 2017. In December 2016, we decided to sell QIWI WALLET EUROPESIA. The subsidiary was recognized in a disposal group as of December 31, 2016 and all its assets and liabilities were classified as held for sale. At the end of2017 the Group entered into the contract to sell QIWI WALLET EUROPE SIA, but, the control over the entity was still not transferred as of December 31,2017. No impairment was recognized upon reclassification of the subsidiary as a disposal group. In 2016, loss on disposal of subsidiaries was recorded in theamount of RUB 10 million. The loss on disposal in 2016 relates to the sale of Processingovyi Tsentr Rapida LLC in December 2016.Other income and expensesOther expenses, net for the year ended December 31, 2017 was RUB 41 million, a decrease of 41%, or RUB 28 million, compared to the same period in2016. The decrease was mainly due to an increase in other income items that are insignificant individually.Foreign exchange gainForeign exchange gain for the year ended December 31, 2017 was RUB 257 million, a decrease of RUB 783 million, compared to the same period in2016. The decrease of foreign exchange gain was primarily a result of a revaluation recorded on US dollar funds received from our June 2014 public offeringresulting from the appreciation of the U.S. dollar against the Russian ruble and significantly lower volatility as compared to 2016. 62 Table of ContentsForeign exchange lossForeign exchange loss for the year ended December 31, 2017 was RUB 373 million, a decrease of RUB 1,590 million, compared to the same period in2016 mainly as result of the depreciation of the U.S. dollar against the Russian ruble and significantly lower volatility as compared to 2016.Interest income and expensesInterest income, net for the year ended December 31, 2017 was RUB 6 million, an increase of 121%, or RUB 34 million, compared to the same periodin 2016. This increase mainly resulted from the termination of several bank guarantees in 2016.Income taxIncome tax for the year ended December 31, 2017 amounted to RUB 698 million, an increase by 13%, or RUB 80 million, compared to the same periodin 2016, resulting from the increase in profit before tax. Our effective tax rate in 2017 was 18.2%, a decrease of 1.7 bps compared to the same period in 2016,due to a change in the structure of profit before tax that was affected by higher share of profits in a low tax jurisdiction.Segment Net ProfitThe following table presents our net profit by reportable segment for the periods indicated: Year ended December 31, 2016 2017 (in RUBmillions) (in RUBmillions) Payment Services 5,612 7,543 Consumer Financial Services (219) (2,164) Corporate and Other (679) (1,325) Total segment net profit 4,714 4,054 Segment net profit attributable to the Payment Services segment increased by RUB 1,931 million, or 34% in 2017 as compared to the same period in2016. The increase was primarily a result of the growth of segment net revenue supported by the decrease in selling, general and administrative expenses(including bad debt expenses, compensation to employees, related taxes and other personnel expenses) attributed to this segment achieved by enhancedoperating efficiency.Segment net loss attributable to the Consumer Financial Services segment was RUB 2,164 million in 2017 as compared to RUB 219 million in theprior year. These expenses are related to the launch, roll out and operations of the SOVEST project and include primarily compensation to employees, relatedtaxes and other personnel expenses, advertising and marketing expenses, consumer acquisition expenses and bad debt expenses.Net loss attributable to the Corporate and Other category increased by RUB 646 million, or 95% in 2017 as compared to the same period in 2016. Theincrease was primarily driven by expenses (mostly compensation to employees, related taxes and other personnel expenses) incurred in connection with thelaunch of Tochka and development Rocketbank projects as well as expenses related to corporate back-office operations of QIWI Group. The increase waspartially offset by a decrease in recognized allowances of loans given to ventures in 2017.Year ended December 31, 2016 compared to year ended December 31, 2015RevenueSet out below are our revenues, by source, for the years ending December 31, 2015 and December 31, 2016, and as a percentage of total revenue: Year ended December 31, 2015 2015 2016 2016 (in RUBmillions) (% ofrevenue) (in RUBmillions) (% ofrevenue) Revenue 17,717 100.0 17,880 100.0 Payment processing fees 14,935 84.3 16,289 91.1 Interest revenue 859 4.9 917 5.1 Cash and settlement services 557 3.1 130 0.7 Revenue from advertising 324 1.8 253 1.4 Other revenue 1,042 5.9 291 1.7 63 Table of ContentsRevenue for the year ended December 31, 2016 was RUB 17,880 million, an increase of 1%, or RUB 163 million, compared to the same period in2015. This increase was primarily due to an increase in payment processing fees (including fees for inactive accounts and unclaimed payments). Paymentprocessing fees (including revenue from fees for inactive accounts and unclaimed payments) for the year ended December 31, 2016 were RUB16,289 million, an increase of 9%, or RUB 1,354 million, compared to the same period in 2015. The increase in payment processing fees resulted primarilyfrom an increase of average net revenue yield due to the shift in payment volume mix towards higher yielding payment categories, such as E-commerce andMoney Remittance, as opposed to lower yielding payment categories such as Telecom, as well as an increase in fees for inactive accounts and unclaimedpayments by 16%, or RUB 177 million, from RUB 1,113 million in 2015 to RUB 1,290 million in 2016 as a result of changes to the write-off policy. Thiswas partially offset by a decrease in payment volumes in Telecom and Other market verticals following the contraction of our kiosk network as well as furtherdiversification of alternative methods (outside of QIWI’s products) of free mobile phone top-ups available to consumers.The number of active Qiwi Wallet consumers increased to 17.2 million as of December 31, 2016 from 16.1 million as of December 31, 2015. Theincrease was driven mainly by our marketing activities. The number of our kiosks and terminals decreased, with 162,173 active kiosks and terminals as ofDecember 31, 2016 compared to 172,269 as of December 31, 2015 primarily as a result of regulatory changes further described in “Item 3.D. Risk Factors—Risks Related to Our Business and Industry—A decline in the use of cash as a means of payment or a decline in the use of kiosks and terminals may result in areduced demand for our services.”Interest revenue that consists primarily of interest revenue on deposits for the year ended December 31, 2016 was RUB 917 million, an increase of 7%,or RUB 58 million, compared to the same period in 2015. This increase was primarily due to increase in interest income on deposits placed by Rapida LTD inApril 2016 that remained until December 31, 2016. In 2015, a similar deposit was canceled in July, and Rapida LTD was only acquired in June of that year.The increase in 2016 was partly offset by decrease in gain from currency swaps due to stabilization of ruble exchange rate.Revenue from cash and settlement services for the year ended December 31, 2016 was RUB 130 million, a decrease of 77%, or RUB 427 million,compared to the same period in 2015. This decrease was primarily driven by the decline in our kiosk network and corresponding transaction volumes.Advertising revenue for the year ended December 31, 2016 was RUB 253 million, a decrease of 22%, or RUB 71 million, compared to the same periodof 2015. This decline primarily resulted from a decrease of activities by, or termination of advertising contracts with, a number of clients due to overalleconomic downturn.Other revenue for the year ended December 31, 2016 was RUB 291 million, a decrease of 72%, or RUB 751 million, compared to the same period in2015, primarily due to (i) a decrease of revenue from sales of kiosks by 99% or RUB 392 million as a result of disposal of CMT Engineering, whose primaryactivity was production and sales of kiosks, in December 2015, (ii) a decrease in revenue from rent of space for kiosks by 54% or RUB 157 million as a resultof decrease in the quantity of spaces for kiosks following the termination of agreements with several contractors and (iii) a decrease of interest revenue fromagent’s overdrafts by 59% or RUB 177 million primarily resulting from the decrease of demand for overdraft facilities by our agents.Operating expensesSet out below are the primary components of our operating expenses for the years ended December 31, 2015 and December 31, 2016, and as apercentage of total revenue: Year ended December 31, 2015 2015 2016 2016 (in RUBmillions) (% ofrevenue) (in RUBmillions) (% ofrevenue) Cost of revenue (exclusive of depreciation and amortization) (8,695) (49.1) (8,646) (48.4) Transaction costs (6,300) (35.6) (6,490) (36.3) Compensation to employees and related taxes (1,206) (6.8) (1,377) (7.7) Ancillary expenses (1,189) (6.7) (779) (4.4) Selling, general and administrative expenses (3,469) (19.6) (3,423) (19.1) Depreciation and amortization (689) (3.9) (796) (4.5) Cost of revenue (exclusive of depreciation and amortization)Cost of revenue (exclusive of depreciation and amortization) for the year ended December 31, 2016 was RUB 8,646 million, a decrease of 1%, or RUB49 million, compared to the same period in 2015. Transaction costs increased by 3%, or RUB 190 million, in the year ended December 31, 2016, compared tothe same period in 2015, from RUB 6,300 million to RUB 6,490 million, largely due to entering into new agreements and the acquisition of Rapida LTD inJune 2015, which was partially offset by the decrease in commissions to agents from RUB 3,700 million in 2015 to RUB 3,218 million in 2016, a result of thedecline in the number of kiosks.Compensation to employees and related taxes for the year ended December 31, 2016 were RUB 1,377 million, an increase of 14%, or RUB 171 million,compared to the same period in 2015, primarily due to (i) increase in payouts of termination benefits to employees in 2016; (ii) increased bonus payments fornewly-hired employees relating to the launch of new projects (e.g. SOVEST) and (iii) an increase in share-based payment expenses (start of 2016 RSUprogram). 64 Table of ContentsAncillary expenses for the year ended December 31, 2016 were RUB 779 million, a decrease of 34%, or RUB 410 million, compared to the same periodin 2015. The decrease in ancillary expenses was mainly due to a decrease in cost of kiosks sold from RUB 332 million in 2015 to RUB 3 million in 2016 as aresult of the disposal if CMT Engineering, whose primary activity was production and sales of kiosks, in December 2015 and a decrease in the cost of rent ofspace for kiosks by RUB 67 million from RUB 213 million in 2015 to RUB 146 million in 2016, resulting mainly from the termination of agreements withseveral contractors.Adjusted net revenueAdjusted net revenue for the year ended December 31, 2016 was RUB 10,611 million, an increase of 4%, or RUB 383 million, compared to the sameperiod in 2015. The increase in adjusted net revenue was primarily due to growth of payment adjusted net revenue where an increase in payment average netrevenue yield was partially offset by the decline in payment volumes as well as an increase in fees for inactive accounts and unclaimed payments offset by adecline of other adjusted net revenue. Average net revenue yield increased by 6 bps, from 1.19% for the year ended December 31, 2015 to 1.25% for the yearended December 31, 2016. Excluding fees for inactive accounts and unclaimed payments, average net revenue yield increased by 4 bps, from 1.06% for theyear ended December 31, 2015 to 1.10% for the year ended December 31, 2016. The increase in average net revenue yield is primarily due to an increase (as apercentage of payment volume) of higher yielding transactions such as e-commerce and certain categories of money remittance payments, and a decrease inlower yielding categories, such as Telecoms and Other.Segment Net RevenueThe following table presents net revenue by reportable segment for the periods indicated: Year ended December 31, 2015 2016 (in RUBmillions) (in RUBmillions) Payment Services 10,198 10,583 Consumer Financial Services — (3) Corporate and Other 30 31 Total segment net revenue 10,228 10,611 Segment net revenue attributable to the Payment Services segment increased by RUB 385 million, or 4%, from 2015 to 2016. This increase wasprimarily due to an increase in payment processing fees (including fees for inactive accounts and unclaimed payments) by 9%, or by RUB 1,353 million inline with the volume growth as well as shift towards market verticals with higher average net revenue yield, such as E-commerce. Interest revenue increasedby 5% or by RUB 45 million compared to 2015. This increase was primarily due to increase in interest income on deposits placed by Rapida LTD in April2016 that remained until December 31, 2016. Cash and settlement services decreased by 77% or by RUB 427 million compared to 2015 primarily driven bythe decline in our kiosk network and corresponding transaction volumes. Ancillary revenue decreased by 60% or by RUB 809 million compared to 2015mainly due to decrease in advertising revenue, revenue from rent of space for kiosks and interest revenue from agent’s overdraft. Ancillary expensesdecreased by 35% or by RUB 413 million compared to 2015 year mainly due to a decrease in cost of kiosks sold in 2016 as a result of the disposal of CMTEngineering, whose primary activity was production and sales of kiosks and a decrease in the cost of rent of space for kiosks. This decrease was partiallyoffset by increase in transaction costs by 3% or by RUB 189 million compared to 2015 year primarily due to entering into new agreements and theacquisition of Rapida LTD in June 2015 partially offset by the decrease in commission to agents (as a result of decline in the number of kiosks). PaymentServices segment net revenues accounted for approximately 99.7% of total revenues in both 2016 and 2015.Segment net revenue attributable to the Consumer Financial Services segment was minus RUB 3 million as compared to nil in the same period in 2015due to loss incurred through the launch of the payment-by-installments card project SOVEST in the end of 2016.Net revenue attributable to the Corporate and Other category increased by RUB 1 million, or 3% from 2015 to 2016. Corporate and Other net revenuescomprises of interest revenue from deposits and revenue from the sell of software rights. It accounted for approximately 0.3% of total segment net revenues in2016 and 2015.Selling, general and administrative expensesSelling, general and administrative expenses for the year ended December 31, 2016 were RUB 3,423 million, a decrease of 1%, or RUB 46 million,from 2015. This decrease resulted primarily from a decrease in bad debt expenses from RUB 362 million in 2015 to RUB 215 million in 2016, due tosignificant accruals for provisions and impairments made in 2015 and a decrease in advertising and related expenses by 32%, or RUB 77 million, due to theoptimization of advertising expenses partially offset by (i) a growth of payroll, related taxes and other personnel expenses by 11%, or RUB 171 million, fromRUB 1,511 million in 2015 to RUB 1,682 million in 2016 mostly due to increase in share-based 65 Table of Contentspayment expenses due to launch of the new RSU plan in 2016, and (ii) an increase of 11%, or RUB 35 million in office maintenance expenses due torenovation of our Moscow office. We anticipate that our SG&A expenses will increase in 2017 as a result of the roll out of our new pay-by-installment projectSOVEST.Depreciation and amortizationDepreciation and amortization for the year ended December 31, 2016 was RUB 796 million, an increase of 16%, or RUB 107 million, compared to thesame period in 2015. The depreciation increase resulted primarily from the capitalized leasehold improvements associated with our Moscow office. Theamortization increase resulted primarily from an acquisition of CIHRUS LLC and its subsidiaries in June 2015, mostly from the purchase of its customer baseand computer software and licenses are used in core operating activities.Other non-operating gains and lossesOther income and expensesOther expenses, net for the year ended December 31, 2016 were RUB 69 million, an increase of 200%, or RUB 46 million, compared to the same periodin 2015. The increase was mainly due to discount amortization on loans issued.Loss on disposal of subsidiariesLoss on disposal of subsidiaries for the year ended December 31, 2016 was RUB 10 million compared to RUB 38 million for the same period in 2015.The loss in 2015 was represented by the loss on disposal of CMT Engineering LLC on December 29, 2015 that amounted to RUB 70 million that waspartially offset by the gain from disposal of IT Billion LLC and QIWI USA LLC on May 1, 2015 that amounted to RUB 32 million. The loss on disposal in2016 relates to the sale of Processingovyi Tsentr Rapida LLC in December 2016.Interest expenseInterest expense for the year ended December 31, 2016 was RUB 64 million, a decrease of 41%, or RUB 45 million, compared to the same period in2015. This decrease mainly resulted from the termination of VTB guarantees and redemptions of most of the borrowings in 2015.Foreign exchange gainForeign exchange gain for the year ended December 31, 2016 was RUB 1,040 million, a decrease of RUB 1,761 million, compared to the same periodin 2015. The decrease in foreign exchange gain was primarily a result of a revaluation recorded on US dollar funds received from our June 2014 publicoffering, due to the appreciation of the U.S. dollar against the Russian ruble.Foreign exchange lossForeign exchange loss for the year ended December 31, 2016 was RUB 1,963 million, an increase of RUB 603 million, compared to the same period in2015, mainly as a result of the depreciation of the U.S. dollar against the Russian ruble.Income taxIncome tax for the year ended December 31, 2016 amounted to RUB 618 million, a decrease of 30% (or RUB 259 million) compared to the same periodin 2015, due to a decrease of profit before tax. Our effective tax rate in 2016 was 19.9%, an increase of 5.6 % compared to the same period in 2015, due to achange in the structure of profit before tax that was affected by foreign exchange loss in low tax jurisdiction.Non-controlling interestsNet gain attributable to non-controlling interests for the year ended December 31, 2016 was RUB 15 million, a decrease of 83%, or RUB 72 million,compared to the same period in 2015, primarily due to the disposal of QIWI USA LLC in 2015.Segment Net ProfitThe following table presents our net profit by reportable segment for the periods indicated: Year ended December 31, 2015 2016 (in RUBmillions) (in RUBmillions) Payment Services 5,242 5,612 Consumer Financial Services — (219) Corporate and Other (1,100) (679) Total segment net profit 4,142 4,714 66 Table of ContentsSegment net profit attributable to the Payment Services increased by RUB 370 million, or 7%, from 2015 to 2016. The growth resulted from theincrease in segment net revenue that was partially offset by an increase in expenses including selling, general and administrative expenses, depreciation andamortization and bad debt expenses.Segment net loss attributable to the Consumer Financial Services segment was RUB 219 million in 2016 as compared to nil in the prior year. The netloss increase was due to the launch of the SOVEST project in the end of 2016 year driven primarily by growth in compensation to employees, related taxesand other personnel expenses, advertising and marketing expenses and consumer acquisition expenses.Net loss attributable to Corporate and Other category decreased by RUB 421 million, or 38%, from 2015 to 2016. Net loss decreased mainly due to:(i) QIWI USA LLC and CMT Engineering LLC loan assignments to the third party that that took place in 2015 where no such expenses were incurred in2016; (ii) an increase in foreign exchange gain; (iii) a decrease in information and consulting expenses and a decrease in audit expenses compared to 2015(in 2015, consulting services were rendered in connection with our secondary public offering). B.Liquidity and capital resourcesOur principal sources of liquidity are cash on hand, deposits received from agents and consumers, and revenues generated from our operations.Our principal needs for liquidity have been, and will likely continue to be, deposits with merchants and other working capital items, capitalexpenditures and acquisitions. We may seek to raise additional liquidity (through the capital markets or through bank financing) in order to finance thedevelopment of our payment-by-installment card project SOVEST, our Tochka project or for other potential projects. In particular, in respect of the SOVESTproject, we may also seek to raise additional liquidity for the purpose of financing the growth of the outstanding credit portfolio. We believe that our workingcapital is sufficient to meet our current obligations.Our balance of cash and cash equivalents as of December 31, 2017 was RUB 18,406 million compared to RUB 18,997 million as of December 31, 2016and RUB 19,363 million as of December 31, 2015. Cash and cash equivalents comprise predominantly cash at banks and short-term deposits with an originalmaturity of three months or less.In 2017 the Company received a guarantee and secured it by a cash deposit of USD 2.5 million until July 31, 2018.An important part of our credit risk management and payment settlement strategy relies on deposits we receive from agents in advance for paymentsmade through the kiosks. When a payment is made through a kiosk, we offset these deposits against the payments we make to the merchant. For certainagents with whom we have long and reliable relationships, we provide limited credit support in the form of overdrafts and loans for payment processing.Similarly, some of our merchants (primarily the Big Three MNOs and payment systems including Visa and MasterCard) request that we make depositswith them in relation to payments processed through our system. Whenever a customer makes a payment to a merchant with whom we have made a deposit,that payment gets offset against the deposit held with the respective merchant.As of December 31, 2017, deposits received from agents, individual customers and unsettled money remittances were RUB 8,950 million, compared toRUB 8,424 million as of December 31, 2016 and RUB 9,722 million as of December 31, 2015. The growth was primarily driven by an increased amount ofdeposits received from individual customers as a result of the growth of the number of active Qiwi Wallets. As of December 31, 2017, deposits issued to ourmerchants were RUB 3,906 million, compared to RUB 2,315 million as of December 31, 2016 and RUB 2,723 million as of December 31, 2015. The increasein deposits issued to merchants resulted from significant growth in the amount of such deposits due to a lesser volume of bank guarantees available to us ascompared to the previous year, and an increase in deposits to payment systems resulting from higher payment volumes as compared to 2016. At the sametime, cash receivable from agents increased from RUB 1,980 million as of December 31, 2015 to RUB 2,998 million as of December 31, 2016 and RUB4,240 million as of December 31, 2017. The increase in 2017 as compared to year ended December 31, 2016 is mostly a result of an increase in paymentvolume of certain agents and holiday timing (December 30, 2017 was a holiday in Russia in 2017, but not in 2016 when it was a working day) which resultedin more cash receivables from agents being accumulated.Capital ExpendituresOur capital expenditures primarily relate to the acquisition of IT equipment for our processing system and the acquisition of the software that we use inoperations. Capital expenditures were RUB 794 million for the year ended December 31, 2017, (including mainly assets acquired for the purpose of launch ofthe Tochka project and development of the Rocketbank project amounting to RUB 358 million) and primarily consisted of: (i) RUB 293 million related toconstruction in progress; (ii) RUB 244 million related to the acquisition of computer software; (iii) RUB 196 million related to the acquisition of processingservers and engineering equipment; and (iv) RUB 61 million related to additions of computers, office and other equipment. 67 Table of ContentsFor the year ended December 31, 2016 our capital expenditures were RUB 680 and included: (i) RUB 182 million related to the acquisition ofcomputer software; (ii) RUB 113 million related to the acquisition of processing servers and engineering equipment; (iii) RUB 102 million related toleasehold improvements; (iv) RUB 61 million related to prepayments for the acquisition of computer software; (v) RUB 49 million related to internaldevelopment of R&D projects and (vi) RUB 173 million related to other capital expenditures including the acquisition of office equipment, construction inprogress and other equipment.For the year ended December 31, 2015 our capital expenditures were RUB 314 million and included: (i) RUB 226 million related to the acquisition ofcomputer software (ii) RUB 44 million related to the acquisition of processing servers and engineering equipment, and (iii) RUB 44 million related to theacquisition of computer, office, construction in progress and other equipment.As of December 31, 2017 we had no material capital expenditure commitments.Cash FlowThe following table summarizes our cash flows for the years ended December 31, 2015, 2016 and 2017: December 31, 2015 2016 2017 (in RUB millions) Net cash flow (used in)/generated from operating activities (1,007) 5,543 3,560 Net cash flow (used in)/generated investing activities 3,556 180 (1,653) Net cash flow used in financing activities (1,893) (4,637) (2,160) Effect of exchange rates on cash and cash equivalents 1,612 (1,428) (333) Net increase/(decrease) in cash and cash equivalents 2,268 (342) (586) Cash and cash equivalents at the beginning of the period 17,095 19,363 19,021 Cash and cash equivalents at the end of the period 19,363 19,021 18,435 Cash flows from operating activitiesNet cash generated from operating activities for the year ended December 31, 2017 was RUB 3,560 million, compared to RUB 5,543 million for thesame period in 2016. The decrease in net cash flow from operating activities is a result of changes in working capital, primarily an increase in loans issuedfrom banking operations. The sharp increase in loans issued from banking operations is related mostly to the development of the SOVEST project andcorresponding marketing activities that took place in 2017, in order to promote the adoption and usage of the product.Net cash generated from operating activities for the year ended December 31, 2016 was RUB 5,543 million, compared to net cash used in operatingactivities of RUB 1,007 million for the same period in 2015. The increase in net cash flow from operating activities was a result of changes in workingcapital, primarily an increase in accounts payable and accruals partially offset by an increase in trade and other receivables. In 2016, our working capitalbalances returned to that of a more ordinary course of business, as our agents stabilized their businesses after more stringent regulation by the CBR wasenforced and the overall deterioration of the Russian economy in 2015.Cash flows from investing activitiesNet cash flow used in investing activities for the year ended December 31, 2017 was RUB 1,653 million, compared to net cash flow generated frominvesting activities of RUB 180 million for the same period in 2016. The decrease in net cash flow was primarily driven by net cash used in acquisition of ajoint venture (Flocktory Ltd) amounting to RUB 813 million in 2017, compared to RUB 10 million of net cash used in a business combination in 2016, andthe purchase of intangible assets in 2017 related to the Tochka and the Rocketbank projects.Net cash inflow generated from investing activities for the year ended December 31, 2016 was RUB 180 million, compared to RUB 3,556 million forthe same period in 2015. The decrease in net cash flow was primarily a result of a significant amount of net cash acquired upon business combinations ofRUB 3,181 million in 2015 compared RUB 10 million of net cash used in business combinations in 2016.Cash flows used in financing activitiesNet cash used in financing activities for the year ended December 31, 2017 was RUB 2,160 million, compared to RUB 4,637 million for the sameperiod in 2016. The decrease in net cash used in financing activities was primarily due to smaller amount of dividends distributed to shareholders in 2017compared to 2016. We expect that throughout 2018 we will refrain from distributing dividends.Net cash used in financing activities for the year ended December 31, 2016 was RUB 4,637 million, compared to RUB 1,893 million for the sameperiod in 2015. The increase in net cash used in financing activities was primarily due to the fact that we paid an additional RUB 3,929 million in dividendsto our shareholders in 2016 compared to 2015. This increase was partially offset by a decrease in the repayment of borrowings in 2016 as a result of thesettlement of outstanding debt in 2015.BorrowingsDuring the year ended December 31, 2017 the Group had available overdraft credit facilities with an overall credit limit of RUB 1,460 million, withmaturity from May 2018 to June 2020, and interest rates up to 30% per annum. The balance payable under these credit lines as of December 31, 2017 waszero. Some of these agreements stipulated the right of a lender to increase the interest rate in case covenants are violated. 68 Table of ContentsC.Research and development, patents and licenses, etc.See Item 4.B, “Business Overview — Intellectual Property.” D.Trend informationOther than as disclosed elsewhere in this annual report, we are not aware of any trends, uncertainties, demands, commitments or events for the yearended December 31, 2017 that are reasonably likely to have a material adverse effect on our net revenues, income, profitability, liquidity or capital resources,or that would cause the disclosed financial information to be not indicative of future operating results or financial conditions. E.Off-balance sheet arrangementsWe do not have any off-balance sheet financing arrangements. F.Tabular disclosure of contractual obligationsThe following table sets forth our contractual obligations as of December 31, 2017: Total less thanone year one tothree years three tofive years morethan fiveyears (in RUB millions) Operating lease obligations 1,090 397 569 124 — Purchase contractual obligations 210 210 — — — Unused limits on instalment card loans including credit limits not yet activated* 8,603 8,603 — — — Total contractual obligations 9,903 9,210 569 124 — *The primary purpose of these instruments is to ensure that funds are available to customers as required. Commitments to extend credit represent unusedportions of both activated and not activated by the customers of instalment card loans. Commitments to extend credit are contingent upon customersfirstly activating their credit limits and further maintaining specific credit standards. G.Safe harborSee “Special Note Regarding - Forward Looking Statements” on page 1 of this annual report. ITEM 6.Directors, Senior Management and Employees A.Directors and Senior Management.Directors and Executive OfficersThe following table sets forth information regarding our directors and executive officers as of the date of this annual report. Name Age PositionBoris Kim 54 Director, Chairman of the BoardSergey Solonin 44 Director, Chief Executive OfficerMarcus Rhodes 56 Independent DirectorRohinton Minoo Kalifa 56 Independent DirectorOsama Bedier 42 Independent DirectorElena Budnik 35 DirectorEvgeny Dankevich 50 DirectorAndrey Protopopov 36 Head of IT and ProductAlexander Karavaev 42 Chief Financial OfficerBiographiesBoris Kim. Mr. Boris Kim has served as our director since May 2013 and as chairman of our board of directors since June 2014. He is also an executivedirector at Association for Development of Financial Technologies. Mr. Kim is an entrepreneur with over 20 years of experience in the payment servicesindustry. During his career, he held top roles in Russian banks. Mr. Kim is one of the co-founders of the e-port payment system and served as its chiefexecutive officer from November 2004 until September 2007 and from September 2007 until February 2010 was an advisor to the chief executive officer ofe-port. From 2007 until 2012 Mr. Kim was the head of the payment networks and banking instruments committee at the Russian E-Market ParticipantsNational Association. Mr. Kim graduated from Lomonosov Moscow State University in 1985 with a degree in chemistry, Russian Institute of Finance andEconomics in 1996 with a degree in finance, Moscow State Law Academy in 2000 with a degree in law and Lomonosov Moscow State University in 2004and in 2007 with a degree in psychology and a degree in philosophy respectively. He holds a Candidate of Sciences Degree in Chemistry (LomonosovMoscow State University, 1989). 69 Table of ContentsSergey Solonin. Mr. Sergey Solonin has served as our director since December 2010 and as our chief executive officer since October 2012. Mr. Soloninis an entrepreneur and has over 15 years of experience in the payment services and banking industries. He is one of the co-founders of QIWI and held keyexecutive roles within QIWI Group. Mr. Solonin is currently a member of the board of directors of Qiwi Bank and a General Director of QIWI JSC. He is also aco-director of the FinNet working group within the framework of the National Technology Initiative since September 2016, a member of the SupervisoryBoard of Association for Development of Financial Technologies since January 2017, a member of the board of directors of “AlfaStrakhovanie” PLC sinceJune 2017, a member of the Investment Committee of Venture Fund of Skolkovo — IT I since June 2017 and a member of the Expert Committee ofVnesheconombank since October 2017. Mr. Solonin graduated from Distance-Learning Institute of Finance and Economics (now part of Financial Universityunder the Government of the Russian Federation) in 1996 with a degree in economics.Marcus Rhodes. Mr. Marcus Rhodes has served as our director since May 2013. He is also an independent director and chairman of the audit committeefor PhosAgro (since May 2011). From May 2014 to May 2017 Mr. Rhodes was an independent director and chairman of the audit committee for ZoltavResources, from February 2009 to May 2016 an independent director and chairman of the audit committee for Cherkizovo Group, from September 2009 toJune 2015 for Tethys Petroleum, from July 2008 to June 2011 for Wimm-Bill-Dann Foods and from November 2009 to June 2011 for Rusagro Group.Mr. Rhodes was an audit partner for Ernst & Young from 2002 until 2008. Prior to that, he was an audit partner for Arthur Andersen from 1998 until 2002. Hequalified as a chartered accountant in 1986 and is a member of the Institute of Accountants in England & Wales (ICAEW). Mr. Rhodes graduated with a BA(Hons) from Loughborough University in 1982 with a degree in economics and social history.Rohinton Minoo Kalifa. Mr. Ron Kalifa has served as our director since June 2014. He is Vice Chairman and Executive Director of Worldpay sinceApril 2013, having previously been CEO of the organization for over 10 years. Prior to this Mr. Kalifa held senior executive roles within the Royal Bank ofScotland Group and NatWest. He also sits on the boards of Transport for London and UK Finance. Mr. Kalifa was awarded an OBE in the Queen’s New Year2018 Honours List for services to financial services and technology. Mr. Kalifa studied Executive Education at Harvard Business School.Osama Bedier. Mr. Osama Bedier has served as our director since June 2014. Mr. Bedier is the founder of Poynt Co. and serves as its chief executiveofficer. Prior to setting up Poynt, he founded and led Wallet & Payments at Google for two and a half years starting January 2011. Prior to Google, Mr. Bedierspent 8 years running product development at PayPal starting from April 2003. He has also held engineering leadership roles since the introduction of theweb at organizations such as eBay, Gateway Computers and AT&T wireless.Elena Budnik. Ms. Elena Budnik has served as our director since June 2017. Ms. Budnik joined “Bank Otkritie Financial Corporation” (Public Joint-Stock Company) at the beginning of 2012 and held a senior executive role at Otkritie until recently. Throughout her career, Ms. Budnik worked at MDMBank, headed Retail Sales at OTP Bank and headed Retail Products at Barclays Bank. She graduated from Lomonosov Moscow State University in 2004 witha degree in economics.Evgeny Dankevich. Mr. Evgeny Dankevich has served as our director since June 2017. During his career, Mr. Dankevich held various executive roleswithin Otkritie, worked at GUTA-BANK and headed trading operations department at Osnovanie Investment Company. He graduated from National ResearchUniversity of Electronic Technology in 1990 with a degree in computer and automated systems software and from Academy of National Economy under theGovernment of the Russian Federation in 1993 with a degree in financial management.Andrey Protopopov. Mr. Andrey Protopopov has served as our head of IT and product since June 2015. before this he served as head of productmanagement from September 2013 to June 2015. Mr. Protopopov has over 12 years of commercial and product managing experience. Before joining QIWI,Mr. Protopopov worked at Procter & Gamble for 12 years, holding numerous positions in market strategy and planning as well as business development.Mr. Protopopov graduated from Novosibisrsk State University in 2004 with a masters degree in mathematics.Alexander Karavaev. Mr. Alexander Karavaev has served as our chief financial officer since July 2013. Mr. Karavaev has 20 years of experience infinance and accounting. From August 2012 to July 2013, Mr. Karavaev served as our chief operating officer. Before joining us, from November 2008 untilSeptember 2011 Mr. Karavaev was a chief financial officer of Mail.ru. He also previously served as a nominee director for Mail.ru on our board of directors.Previously, Mr. Karavaev was a chief financial officer of Akado Group (a subsidiary of Renova Holding) between March 2008 and October 2008 and adeputy chief financial officer at Renova between May 2007 and October 2008. He was also vice president of development of financial systems at SUALHolding from December 2003 until May 2007. Mr. Karavaev started his career at the audit department of Arthur Andersen in July 1997 and after moving toErnst & Young in May 2001 worked at the audit and business consulting departments until December 2003. Mr. Karavaev graduated with honors fromSiberian Aerospace Academy in 1998 with a degree in economics, majoring in management and strategic planning. Concurrently, between September 1996and October 1997, he attended the University Passau in Germany, studying strategic planning. B.Compensation.Compensation of Directors and Executive OfficersUnder our articles of association, our shareholders determine the compensation of our directors from time to time at a general meeting of ourshareholders, our board of directors determines the compensation of our chief executive officer (which power has been delegated to the compensationcommittee). The compensation of our other executive officers is determined by our chief executive officer while our board of directors approves corporatekey performance indicators (“cKPI”) and total bonus pool for those executive officers. In case of underperformance of KPIs a right to make a final decision onbonus pool distribution is left to the Board. 70 Table of ContentsFor the year ended December 31, 2017, the aggregate remuneration paid (comprising salary, discretionary bonuses, share-based payments and othershort-term benefits) to our directors and executive officers was RUB 130 million. No amounts in respect of pensions, retirement or similar benefits have beenaccrued in any of the periods presented in this annual report. None of our non-executive directors and independent director appointees has a service contractwith us that provides for benefits upon termination of office.Our key management and some other senior managers participate in a bonus program of the Company which is subject to performance of cKPI that areapproved by the Board of Directors. The cKPI for 2017 and 2018 consists of payment services segment net revenue (weight – 25%), payment servicessegment expenses / payment services segment net revenue (weight – 25%), payment services segment payment volume (weight – 25%) and assistance to CFSsegment and other strategic projects (assessed by CEO) (weight – 25%). Bonus shall be allocated on an annual basis subject to performance of the cKPIaccording to the formula approved by the Board of Directors. Bonus allocation shall take place upon approval of the annual consolidated financialstatements of the Company by the Board of Directors.2012 Employee Stock Option PlanGeneral. In October 2012, our board of directors adopted and our shareholders approved an Employee Stock Option Plan, or the 2012 Plan, an equity-based incentive compensation plan intended to help align the interests of our management and others with those of our shareholders. Certain amendmentswere introduced to the 2012 Plan in 2013 and 2015 and 2017. Under the 2012 Plan, we may grant options to purchase our class B shares to employees andservice providers in connection with their provision of services to us or our subsidiaries. A maximum of 3,640,000 of our class B shares, or 7% of our entireissued and outstanding share capital as of the date immediately preceding our initial public offering, are reserved for issuance under the 2012 Plan, subject toequitable adjustment in the event of certain corporate transactions, such as a stock split or recapitalization. The 2012 Plan is scheduled to expire on the tenthanniversary of its adoption, although previously granted awards will remain outstanding after such date in accordance with their terms.Administration. Our board of directors administers the 2012 Plan, including determining the vesting schedule, exercise price, term of the award, transferrestrictions applicable to shares acquired pursuant to an option exercise and other terms and conditions of option awards under the 2012 Plan. Our board ofdirectors also has the authority to make all necessary or appropriate interpretations of 2012 Plan terms. The participants of the 2012 Plan are also selected byour Board.Option Terms Generally. Options granted under the 2012 Plan permit the holder of the option to purchase our class B shares once such options arevested and exercisable, at a purchase price per share determined by our board of directors and specified in the option grant. Grants of options under the 2012Plan following the initial public offering have a purchase price per share not less than the average closing price of our class B shares on the principalexchange, on which such shares are then traded for the ten business days immediately preceding the date of grant. Options granted under the 2012 Plancannot be sold, pledged or disposed of in any manner without our prior written consent.Other Information. Shares subject to options which are cancelled or forfeited without being exercised will be returned to the 2012 Plan and will beavailable for subsequent option grants under the 2012 Plan. Any material amendment to the 2012 Plan (such as the addition of more class B shares to thepool of shares available under the 2012 Plan) or the adoption of a new equity compensation plan is subject to approval in compliance with applicableCypriot law.Employee Restricted Stock Units PlanGeneral. In July 2015, our board of directors adopted and our shareholders approved an Employee Restricted Stock Units Plan, or the 2015 Plan, anequity-based incentive compensation plan intended to help align the interests of our management and others with those of our shareholders. Under the 2015Plan, we may grant the restricted stock units (“RSUs”) to employees, officers and contractors with their provision of services to us or our subsidiaries. Amaximum of shares equal to 7 percent of the aggregate number of class A and class B shares issued and outstanding from time to time are reserved forissuance under the 2015 Plan, subject to equitable adjustment in the event of certain corporate transactions, such as a stock split or recapitalization. The 2015Plan is scheduled to expire on December 31, 2022.Administration. Our board of directors administers the 2015 Plan, including determining the vesting schedule, term of the award and making allnecessary or appropriate interpretations of the terms of the 2015 Plan. The participants of the 2015 Plan are selected by our chief executive officer and the listof top-30 participants of each grant shall be approved by our board. Our chief executive officer and members of the board are eligible to receive the RSUssubject to the approval by the relevant corporate body of the Company.Terms and Conditions Generally. The recipients of the RSUs have no dividend, voting, or any other rights as a stockholder of the Company. Uponvesting of the RSUs, the participants will receive class B shares free of all restrictions. RSUs that have not become vested as of the date of termination of theparticipant’s employment or service shall be forfeited upon such termination. Except for transfers resulting from the laws of descent and distribution, no RSUsgranted under the 2015 Plan can be sold, pledged or disposed of in any manner without our prior written consent. 71 Table of ContentsOther Information. The number of shares underlying expired, terminated or cancelled RSUs, shall continue to be available for the purpose of furtherawards under the 2015 Plan. Any material amendment to the 2015 Plan (such as the addition of more class B shares to the pool of shares available under the2015 Plan) or the adoption of a new equity compensation plan is subject to approval in compliance with applicable Cypriot law.2017 Employee Stock Option PlanGeneral. In December 2017, our shareholders approved an Employee Stock Option Plan, or the 2017 Plan, an equity-based incentive compensationplan intended to help align the interests of our management and others with those of our shareholders. Under the 2017 Plan, we may grant options to purchaseour class B shares to employees and service providers in connection with their provision of services to us or our subsidiaries. A maximum of shares equal to10 percent of the aggregate number of class A and class B shares issued and outstanding from time to time are reserved for issuance under the 2017 Plan,subject to equitable adjustment in the event of certain corporate transactions, such as a stock split or recapitalization. The 2017 Plan is scheduled to expireon the tenth anniversary thereof, although previously granted awards will remain outstanding after such date in accordance with their terms.Administration. Our board of directors administers the 2017 Plan, including determining the vesting schedule, exercise price, term of the award andother terms and conditions of option awards, making all necessary or appropriate interpretations of the 2017 Plan. The participants of the 2017 Plan area alsoselected by the Board. The members of our Board of Directors and our chief executive officer are eligible to receive the options under the 2017 Plan subjectto the approval by the relevant corporate body of the Company.Option Terms Generally. Options granted under the 2017 Plan permit the holder of the option to acquire our class B shares once such options arevested and exercisable, at a purchase price per share determined by our board of directors and specified in the option grant. However, the exercise price shallnot be less than the average closing price per-share of the shares being traded in the form of American Depositary Shares (ADS) on the NASDAQ Global SelectMarket for the five (5) business days immediately preceding the grant date or the par value of the shares, whichever is higher, provided that for participantswho are United States taxpayers, the Exercise Price shall be not less than such closing price for the business day immediately preceding the grant date.Options granted under the 2017 Plan cannot be sold, pledged or disposed of in any manner without our prior written consent.Other Information. Shares subject to options which are cancelled or forfeited without being exercised will be returned to the 2017 Plan and will beavailable for subsequent option grants under the 2017 Plan. Any material amendment to the 2017 Plan (such as the addition of more class B shares to thepool of shares available under the 2017 Plan) or the adoption of a new equity compensation plan is subject to approval in compliance with applicableCypriot law.Outstanding Equity Awards to Certain Executive OfficersThe following table sets forth certain information with respect to outstanding equity awards held by the following executive officers at March 23,2018: Optionplan Grant Date Number ofClass B SharesUnderlyingVestedOptions (#)Exercisable Number ofClass B SharesUnderlyingUnvestedOptions (#)Unexercisable OptionExercisePrice ($) Option ExpirationDate Alexander Karavaev RSU Plan August 12, 2016 — 6,166 n/a December 31, 2022 RSU Plan November 9, 2017 — 10,000 n/a December 31, 2022 Andrey Protopopov ESOP November 15, 2013 51,000 — 41.2380 December 31, 2020 RSU Plan August 12, 2016 — 5,666 n/a December 31, 2022 RSU Plan November 9, 2017 — 10,533 n/a December 31, 2022 C.Board Practices.Board of DirectorsOur company has a single-tier board structure, with a board of directors comprised of up to seven directors nominated and elected by the shareholders(subject to certain exemptions), including not less than three directors who shall be independent directors (see also “Description of Share Capital—Board ofDirectors”). The primary responsibility of our board of directors is to oversee the operations of our company, and to supervise the policies of seniormanagement and the affairs of our company. The term for the directors serving on our board of directors at the time of the annual report will expire at theannual general meeting of shareholders to be held in 2018. Our directors shall be elected at each subsequent annual general meeting of shareholders. Ourarticles of association provide that we may have up to seven directors, including not less than three independent directors. Non-independent directors shallnot be more than four.Under the Nasdaq Listing Rules, a director employed by us or that has, or had, certain relationships with us during the three years prior to this annualreport, cannot be deemed to be an independent director, and each other director will qualify as independent only if our board of directors affirmativelydetermines that the director has no material relationship with us, either directly or as a partner, shareholder or officer of an 72 Table of Contentsorganization that has a relationship with us. Ownership of a significant amount of our shares, by itself, does not constitute a material relationship. Our articlesof association provide that any elected director may be qualified as an independent director if such director meets certain criteria under the Nasdaq ListingRules. Accordingly, our board of directors has affirmatively determined that Mr. Marcus Rhodes, Mr. Ron Kalifa and Mr. Osama Bedier are each anindependent director in accordance with the Nasdaq Listing Rules.Committees of our Board of DirectorsWe have established three committees under the board of directors: the audit committee, the compensation committee and the strategy committee. Wehave adopted a charter for each of these committees. Each committee’s members and functions are as follows.Audit Committee. Our audit committee consists of Messrs. Bedier, Kalifa and Rhodes. Mr. Rhodes is the chairman of the audit committee and our boardof directors has determined that Mr. Rhodes qualifies as an “audit committee financial expert,” as defined under Nasdaq Listing Rules and the rules andregulations of the Exchange Act. Messrs. Bedier, Kalifa and Rhodes are each an independent director in accordance with the Nasdaq Listing Rules.The purpose of the audit committee is to assist our board of directors with its oversight responsibilities regarding: (a) the integrity of our financialstatements, (b) our compliance with legal and regulatory requirements, (c) the independent auditor’s qualifications, independence and performance and(d) the performance of our internal audit function and independent auditor.Our audit committee’s duties include, but are not limited to: • selecting the independent registered public accounting firm and pre-approving all auditing and non-auditing services permitted to be performedby the independent registered public accounting firm; • reviewing with our independent registered public accounting firm any audit problems or difficulties and management’s response; • reviewing all proposed related party transactions, as defined in Item 404 of Regulation S-K under the Securities Act; • discussing the annual audited financial statements with management and the independent registered public accounting firm; • reviewing major issues as to the adequacy of our internal control and any special audit steps adopted in light of material control deficiencies;and • meeting separately and periodically with management and our independent registered public accounting firm.Compensation Committee. Our compensation committee consists of Messrs. Bedier, Budnik and Kalifa. Mr. Kalifa is the chairman of the compensationcommittee. Messrs. Bedier and Kalifa are independent directors in accordance with the Nasdaq Listing Rules, whereas Ms. Elena Budnik is anon-independent director. We follow Cyprus law which does not require companies to have a compensation committee made up entirely of independentdirectors. None of the members of our compensation committee is an officer or employee of our company.Our compensation committee’s duties include, but are not limited to: • approving the compensation package of the chief executive officer; • administering our equity incentive plan; • overseeing, and advising the board of directors on, overall compensation plans and benefit programs; and • authorizing the repurchase of shares from terminated employees.Strategy Committee. Our strategy committee consists of Messrs. Bedier, Dankevich and Kalifa. Mr. Bedier is the chairman of the strategy committee.Our strategy committee has a key role in defining our strategic goals and objectives, advises our board of directors on the implementation of our strategicgoals and objectives and oversees their implementation.Code of Ethics and Business ConductWe have adopted a Code of Ethics and Business Conduct that applies to all of our directors, officers and employees. The Code of Ethics and BusinessConduct is intended to promote honest and ethical conduct, full and accurate reporting, and compliance with laws as well as other matters. A copy of theCode of Ethics and Business Conduct is available on our website: https://investor.qiwi.com/corporate-governance/documents.Directors’ DutiesUnder Cyprus law, our directors owe fiduciary duties both under common law and statute, including a statutory duty and common law duty to acthonestly, in good faith and in what the director believes are the best interests of the company. When exercising powers or performing duties as a director, thedirector is required to exercise the care, diligence and skill that a responsible director would exercise in the same circumstances taking into account, withoutlimitation, the nature of the company, the nature of the decision and the position of the director and the nature of the responsibilities undertaken by him. Thedirectors are required to exercise their powers for a proper purpose and must not act or agree to the company acting in a manner that contravenes our articlesof association or Cyprus law. 73 Table of ContentsEmployment AgreementsWe have entered into employment agreements with each of our executive officers. Each of these contains standard terms and conditions in compliancewith Russian labor law. The terms of these employment agreements include, among other things, duration, remuneration, the treatment of confidentialinformation, social insurance and employment benefits.We may terminate the employment agreements with our executive officers in accordance with the general provisions envisaged by Russian labor law if,among other things, one of our executive officers commits serious breach of duties, is guilty of any gross misconduct in connection with the handling ofmoney or valuables, or takes an erroneous decision that leads to the improper use of, or causes damage to, our property. In addition, Russian labor law andemployment agreements of some of our executive officers contain certain additional provisions whereby we may terminate their employment agreements ifsuch officers are dismissed from office in accordance with Russian bankruptcy legislation.Each executive officer has agreed to hold in strict confidence any confidential information or trade secrets of our company. Each executive officer alsoagrees to comply with all material applicable laws and regulations related to his or her responsibilities at our company as well as all material corporate andbusiness policies and procedures of our company.Limitation on Liability and Indemnification of Directors and OfficersOur memorandum and articles of association provide that, subject to certain limitations, we will indemnify our directors and officers against any lossesor liabilities which they may sustain or incur in or about the execution of their duties including liability incurred in defending any proceedings, whether civilor criminal, in which judgment is given in their favor or in which they are acquitted.Insofar as indemnification for liabilities arising under the Securities Act of 1933 may be permitted to directors, officers or persons controlling uspursuant to the foregoing provisions, in the opinion of the U.S. Securities and Exchange Commission such indemnification is against public policy asexpressed in the Securities Act of 1933 and may therefore be unenforceable.Interests of our Directors and our EmployeesCertain of our directors and our executive officers have beneficial ownership interests in our shares or hold options to purchase shares. The economicinterests through these holdings may give rise to a conflict of interest between their duties owed to us and their private interests. For example, it could causethem to pursue short-term gains in respect of those private interests instead of acting in our best interest. Other than the potential conflicts of interestdescribed in the footnotes to the table in “Principal and Selling Shareholders”, we are not aware of any other potential conflicts of interest between any dutiesowed by members of our board of directors or our executive officers to us and their private interests and/or other duties.Under our articles of association and Cyprus Law, a director who is in any way, directly or indirectly, interested in a contract or proposed contract withus must declare the nature of his or her interest at a meeting of our board of directors. In addition, a director has no right to vote in respect of any contract orarrangement in which he or she is interested, and if the director does vote, his or her vote will not be counted nor will he or she be counted for purposes ofdetermining whether quorum at the meeting has been established.Our directors are generally not prohibited from owning or acquiring interests in companies that could compete with us in the future for investments orbusiness, and each of them has a range of business relationships outside the context of their relationship with us that could influence their decisions in thefuture. D.Employees.See Item 4.B “Business overview—Employees.” E.Share Ownership.See Item 7.A “Major Shareholders” for information on the shareholdings of our directors and executive officers.See Item 6.B “Compensation—Outstanding Equity Awards to Certain Executive Officers” for information on options granted to our executive officers.See Item 6.B “Compensation—Employee Stock Option Plan” for a description of our employee stock option plan. ITEM 7.Major Shareholders and Related Party Transactions A.Major Shareholders.The following table sets forth information with respect to the beneficial ownership of our ordinary shares, as of March 23, 2018, by: • each of our directors and executive officers; and • each person known to us to own beneficially more than 5% of our ordinary shares. 74 Table of ContentsBeneficial ownership is determined in accordance with the rules and regulations of the SEC. In computing the number of shares beneficially owned bya person and the percentage ownership of that person, we have included shares that the person has the right to acquire within 60 days, including through theexercise of any option, warrant or other right or the conversion of any other security. These shares, however, are not included in the computation of thepercentage ownership of any other person.The calculations in the table below are based on 14,277,871 class A shares and 46,671,186 class B shares outstanding as of March 23, 2018, whichcomprise our entire issued and outstanding share capital as of that date. Class A ordinary shares have ten votes per share, and Class B shares have one vote pershare.Currently, none of our ordinary shares are held by U.S. holders. Total Class AShares TotalClass BShares Total %of IssuedClass AShares Total %of IssuedClass BShares Total % ofVotesat a GeneralMeeting Directors and Executive Officers: Sergey Solonin 11,261,399 — 78.9 — 59.4 Boris Kim 1,218,894 92,543 8.5 * 6.5 Marcus Rhodes — 500 — * — Osama Bedier — — — — — Rohinton Minoo Kalifa — — — — — Elena Budnik — — — — — Evegeny Dankevich — — — — — Andrey Protopopov(1)(3) — 67,199 — * * Alexander Karavaev(2)(3) — 16,166 — * * All directors and executive officers as a group Principal Shareholders: Sergey Solonin 11,261,399 — 78.9 — 59.4 Boris Kim 1,218,894 92,543 8.5 * 6.5 Mitsui & Co., Ltd.(4) 857,701 857,702 6.0 1.8 5.0 Public Joint-Stock Company «Bank Otkritie Financial Corporation»(5) — 21,426,733 — 45.9 11.3 Melqart Asset Management (UK) Ltd.(6) — 3,129,305 — 6.7 1.7 *Represents less than 1%.(1)Reflects options to purchase 51,000 class B shares that have already vested and the right to receive 16,199 class B shares that are currently unvested.(2)Including the right to receive 16,166 class B shares that are currently unvested.(3)Calculated as percentage of the issued share capital assuming the exercise of all vested options and restricted stock units held by the participants.(4)Mitsui & Co., Ltd. is a widely-held public corporation the shares of which are traded on the Tokyo, Nagoya, Sapporo, and Fukuoka stock exchanges.The address of such entity is 1-3, Marunouchi 1-Chome, Chiyoda-ku, Tokyo, 100-8631, Japan.(5)Based solely on the Schedule 13-D filed by Public Joint-Stock Company «Bank Otkritie Financial Corporation» with the Securities and ExchangeCommission on December 29, 2017.(6)Based solely on the Schedule 13-G filed by Melqart Asset Management (UK) Ltd. with the Securities and Exchange Commission on February 13, 2018. B.Related Party Transactions.Bank Accounts and DepositsQiwi Bank maintains accounts and deposits of various affiliates of our directors, executive officers and shareholders in the ordinary course of itsbusiness amounting to RUB 379 million as of December 31, 2017 (including accounts of Otkritie Bank of RUB 283 million). We believe that all of theagreements pertaining to such accounts and deposits are entered into on arm’s length terms and do not deviate in any material aspect from the terms that wewould use in similar contracts with non-related parties. 75 Table of ContentsInformation Technology Services and Other Agreements with Otkritie BankWe have a number of information technology services agreements entered into in the ordinary course with our significant shareholder Otkritie Bank,which is considered a related party since December 20, 2017. Operating income and expenses attributable to our agreements with Otkritie Bank amounted toRUB 38 million for 11 days ended December 31, 2017. The total amount owed by Otkritie Bank as of December 31, 2017 is RUB 1,305 million and consistsof current receivable. The total amount owed to Otkritie Bank as of December 31, 2017 is RUB 212 million and consists of current payable.Employment Agreements and Share OptionsSee “Management – Employment Agreements” and “Management – Employee Stock Option Plan.” C.Interests of Experts and Counsel.Not applicable. ITEM 8.Financial Information A.Consolidated Financial Statements and Other Financial InformationSee Item 18 “Financial Statements.”Legal ProceedingsFrom time to time, we are involved in various litigation matters arising in the ordinary course of our business. We are not currently, and have not beenin the recent past, subject to any legal, arbitration or government proceedings (including proceedings pending or threatened) that we believe will have amaterial impact on our business, financial condition and results of operations.Dividend PolicyIn the medium to long term, we aim to distribute all excess cash to our shareholders in the form of dividends. Excess cash is defined as adjusted netprofit for a year less an amount management deems necessary for near term corporate action or other business needs including but not limited to merger andacquisition activities and capital expenditures. However, given that the Company have invested heavily in the development of new projects in 2017 andplans to continue to invest in the development of such projects in 2018, the board of director of the Company took the decision to temporarily refrain fromthe distribution of dividends. The board of directors reserves the right to distribute the dividend on a quarterly basis as it deems necessary. This statement is ageneral declaration of intention and the actual declaration of dividends will require corporate action at the relevant time on which a decision will be taken bythe board of directors or the general meeting of its shareholders, as the case may be, depending on the precise circumstances that prevail at the time, andshareholders or potential investors should not treat this statement as an obligation or similar undertaking by us that dividends will be declared as set outherein. Under Cyprus law, we are not allowed to make distributions if the distribution would reduce our shareholders’ equity below the sum of the issuedshare capital, including any share premium, and the reserves which we must maintain under Cyprus law and our articles of association.As a holding company, the level of our income and our ability to pay dividends depends primarily upon the receipt of dividends and otherdistributions from our subsidiaries. The payment of dividends by our subsidiaries is contingent upon the sufficiency of their earnings, cash flows, regulatorycapital requirements, and distributable profits. B.Significant ChangesExcept as disclosed elsewhere in this annual report, we have not experienced any significant changes since the date of our audited consolidatedfinancial statements included in this annual report. ITEM 9.The Offer and Listing A.Offer and Listing Details.See Item 9.C “—Markets.” B.Plan of Distribution.Not applicable. 76 Table of ContentsC.Markets.Our ADSs, each representing one class B share, have been listed on the Nasdaq since May 3, 2013 and have been admitted to trading on MOEX sinceMay 20, 2013, under the symbol “QIWI.” However, our ADSs were not offered for trading on MOEX until October 10, 2013. Prior to that time, there was nopublic market for our ADSs or our ordinary shares. The following table sets forth for the periods indicated the high and low sales price per ADS as reported onNasdaq: High Low (in U.S.$) Year 2014 56.37 18.70 2015 34.89 15.07 2016 17.77 10.65 2017 25.25 11.80 Quarter 2016: First Quarter 17.77 10.65 Second Quarter 16.40 10.73 Third Quarter 15.91 11.47 Fourth Quarter 15.00 12.36 2017: First Quarter 17.31 11.80 Second Quarter 25.20 16.14 Third Quarter 25.25 15.95 Fourth Quarter 17.51 13.80 Most recent six months 2017: September 18.02 16.01 October 17.51 16.10 November 17.29 14.73 December 17.33 13.80 2018: January 18.27 16.51 February 17.00 14.74 The following table sets forth for the periods indicated the high and low sales price per ADS as reported on MOEX: High Low (in RUB) Year 2014 1,948 1,004 2015 1,895 995 2016 1,300 709 2017 1,495 711 Quarter 2016: First Quarter 1,300 825 Second Quarter 1,075 709 Third Quarter 1,018 770 Fourth Quarter 945 770 2017: First Quarter 974 711 Second Quarter 1,462 938 Third Quarter 1,495 920 Fourth Quarter 1,016 816 Most recent six months 2017: September 1,046 920 October 1,013 938 November 1,016 916 December 910 816 2018: January 1,043 917 February 970 871 The closing price for our ADSs on the Nasdaq on March 23, 2018 was US$17.68 per ADS and on MOEX was RUB 1,030 per ADS. D.Selling Shareholders.Not applicable. 77 Table of ContentsE.Dilution.Not applicable. F.Expenses of the Issue.Not applicable. ITEM 10.Additional Information A.Share Capital.Not applicable. B.Memorandum and Articles of Association.Our memorandum and articles of association contain, among others, the following provisions:ObjectsOur objects are set forth in full in Regulation 3 of our memorandum of association. The objects for which we are established are to assist in carrying onthe business of a variety of entities, both public and private, with no restriction as to type, industry, legal form, or services provided. We aim to engage andtrain professional, technical, and other staff, retain such staff internally for the benefit of our Company, or allocate the aforesaid personnel or their services tothose requiring such services and assistance. We are empowered to purchase or otherwise acquire all or any part or interest in the business and liabilities ofother entities that we determine will be of benefit to us and our shareholders. We are additionally authorized to borrow, raise money or secure obligations inon such terms as we see fit, to issue any type of securities, both secured or unsecured (and upon such terms as priority or otherwise), and to invest moneys notimmediately required, other than towards our shares. We may enter into any arrangement for working jointly with any other company, partnership or person,provided the joint work is in furtherance of our business or our interests and generally do all such other things as may appear to be incidental or conductiveto the attainment of our objects.Shareholders’ General MeetingsShare CapitalOur share capital is divided into two classes of shares: class A shares, each of which carries ten votes at shareholders’ general meetings, and class Bshares, each of which carries one vote at shareholders’ general meetings.Convening Shareholders’ MeetingsAn annual general meeting must be held not more than 15 months after the prior annual general meeting, and at least one annual general meeting mustbe held in each calendar year.Our board of directors, at its discretion, may convene an extraordinary general meeting. Extraordinary general meetings must also be convened by theboard of directors at the request of shareholders holding in aggregate at the date of the deposit of the requisition either (a) not less than 10% of ouroutstanding share capital or (b) not less than 10% of the voting rights attached to our issued shares, or, in case the board of directors fails to do so within 21days from the date of the deposit of the requisition notice, such requisitioning shareholders, or any of them representing more than one half of the total votingrights of all of them, may themselves convene an extraordinary general meeting, but any meeting so convened may not be held after the expiration of 3months from the date that is 21 days from the date of the deposit of the requisition notice.The annual general meeting and a shareholders’ general meeting called for the election of directors or for a matter for which Cypriot law requires aspecial resolution, which means a resolution passed by a majority of not less than 75% of the voting rights attached to our issued shares present and voting ata duly convened and quorate general meeting, must be called with no less than 45 days’ written notice or such longer notice as is required by the CompaniesLaw (not counting the day in which it was served or deemed to be served and the date in which it was received). Other shareholders’ general meetings must becalled with no less than 30 days’ written notice.A notice convening a shareholders’ general meeting shall be served within 5 days after the record date for determining the shareholders entitled toreceive notice of attend and vote at such General Meeting, which is fixed by the Board and is not more than 60 days and not less than 45 days prior to anAnnual General Meeting, or a General Meeting called for the passing of a Special Resolution, or for the election of Directors, and not more than 45 days andnot less than 30 days prior to any other General Meeting. A notice convening a shareholders’ general meeting must be sent to each of the shareholders,provided that the accidental failure to give notice of a meeting to, or the non-receipt of notice of a meeting by, any person entitled to receive notice willinvalidate the proceedings at that meeting to which such notice refers in the event that a shareholder holding not less than 5% of our outstanding sharecapital is not in attendance as a result of the accidental failure to give notice or non-receipt thereof. 78 Table of ContentsAll shareholders are entitled to attend the shareholders’ general meeting or be represented by a proxy authorized in writing. The quorum for ashareholders’ general meeting will consist of shareholders representing 50.01% of the voting rights attached to our issued shares, whether present in person orby proxy.The agenda of the shareholders’ general meeting is determined by our board of directors or by whoever else is calling the meeting.VotingMatters determined at shareholders’ general meetings require an ordinary resolution, which requires a simple majority of the votes cast at any particulargeneral meeting duly convened and quorate, unless our articles of association and the Companies Law specify differently. It is within the powers of theshareholders to have a resolution executed in writing by all shareholders and in such event no meeting needs to take place or notice to be given.Reserved MattersOur articles of association provide for special majorities for resolutions concerning, among other things, the following matters (for so long as class Ashares are in issue and outstanding): (i) any variance to the rights attached to any class of shares requires approval of the holders of 75% of the shares of theaffected class, passed at a separate meeting of the holders of the shares of the relevant class, as well as a special resolution of the general meeting; and(ii) approval of the total number of shares and classes of shares to be reserved for issuance under any of our or our subsidiaries’ employee stock option plan orany other equity-based incentive compensation program requires approval of a majority of not less than 75% of the voting rights attached to all issued sharespresent and voting at a duly convened and quorate general meeting.Board of DirectorsAppointment of DirectorsOur articles of association provide that we shall have up to seven directors, including not less than three independent directors. As a foreign privateissuer, we have elected to follow Cyprus corporate governance practices, which, unlike the applicable Nasdaq requirements for domestic issuers, do notrequire the majority of directors to be independent.It is understood that, if at a proposed general meeting there shall be elections of both non-independent directors and independent directors, (i) thereshall be two separate sets of voting procedures, one with respect to the non-independent directors and one with respect to the independent directors; (ii) ateach such procedure the shareholders shall have the number of votes provided by the articles of association for the election of non-independent directors andindependent directors respectively and (iii) the voting procedure in respect of the minimum number of independent directors, being three directors, shall takeplace first.Each of the board and any shareholder or group of shareholders is entitled to nominate one or more individuals for election (or re-election) to our boardof directors not less than 30 days prior to any general meeting at which the non-independent directors are scheduled to be appointed. The board shall screenall submitted nominations for compliance with the provisions of our articles of association following which it shall compile and circulate a final slate ofnominees to be voted on at the general meeting to all the shareholders entitled to attend and vote at the relevant general meeting at least 15 days prior to thescheduled date thereof.Except as set out below, the non-independent directors are appointed by shareholder weighted voting, under which each shareholder has the right tocast among one or more nominees as many votes as the voting rights attached to its shares multiplied by a number equal to the number of non-independentdirectors to be appointed. Non-independent directors are appointed as follows: (1) the term of office of the non-independent directors shall be for a periodfrom the date of the annual general meeting at which they were elected until the following annual general meeting; (2) all the non-independent directors shallretire from office at each annual general meeting; (3) all retiring non-independent directors shall be eligible for re-election; and (4) the vacated position maybe filled at the meeting at which the non-independent directors retire by electing another individual nominated to the office of non-independent director byany of the board, any shareholder or group of shareholders, and in default the retiring non-independent director shall, if offering himself for re-election and ifhe has been so nominated by the board, be deemed to have been re-elected, unless at such meeting it is expressly resolved not to fill such vacated position orunless a resolution for the re-election of such non-independent director shall have been put to the meeting and not adopted.The independent directors are nominated by the board, a shareholder or group of shareholders. All independent directors are appointed by shareholderweighted voting in the same manner as voting for non-independent directors. The independent directors will be appointed as follows: (1) the term of office ofeach independent director shall be for a period from the date of the annual meeting at which such independent director has been duly elected and qualifieduntil the following annual general meeting; (2) all the independent directors shall retire from office at each annual general meeting; (3) all retiringindependent directors shall be eligible for re-election; and (4) the vacated position may be filled at the meeting at which the independent directors retire byelecting another individual nominated by any of the board, a shareholder or a group of shareholders by serving a notice at least 30 days prior to such generalmeeting, and in default the retiring independent director shall, if offering himself for re-election and if he has been so nominated by the board, be deemed tohave been re-elected, unless at such meeting it is expressly resolved not to fill such vacated position or unless a resolution for the re-election of suchindependent director shall have been put to the meeting and not adopted. 79 Table of ContentsAt any moment of time after the appointment of the non-independent directors any director may request the board to screen the non-independentdirectors for compliance with independence criteria within the meaning of the Nasdaq Listing Rules. In case the board determines that any non-independentdirector meets the criteria, such non-independent director shall be re-classified as the independent director.In the event that the entire board of directors is terminated by a shareholder or a group of shareholders representing at least 10.01% of the voting rightsattached to our issued shares in relation to exercise by the board of directors of its right to appoint a director to fill a vacancy on the board, the board willremain in office only to summon a general meeting for purposes of (1) terminating the entire board pursuant to a request of the requesting shareholders and(2) appointing new non-independent directors, and new independent directors. If, for any reason, the number of directors falls below the number fixed by thearticles of association as the necessary quorum for board meetings and the vacant positions are not filled as per the above procedure within 21 days, theremaining directors may remain in office only to convene a general meeting, at which all directors must retire and new directors will be appointed as providedabove.Our board of directors can elect a chairman by an absolute majority of votes of all the directors, provided that an affirmative vote of at least oneindependent director is received (for so long as class A shares are in issue and are outstanding).Removal of DirectorsUnder Cyprus law, notwithstanding any provision in our articles of association, a director may be removed by an ordinary resolution of the generalshareholders’ meeting, which must be convened with at least 28 days’ notice (under our articles of association at least 30 days’ notice is required). The officeof any of the directors becomes vacant if, among other things, the director (a) becomes bankrupt or makes any arrangement or composition with his or hercreditors generally; or (b) becomes permanently incapable of performing his or her duties due to mental or physical illness or due to his or her death. If ourboard of directors exercises its right to appoint a director to fill in a vacancy on the board created during the term of a director’s appointment as provided inour articles of association, a shareholder or a group of shareholders holding at least 10.01% of the voting rights attached to our issued shares may terminatethe appointment of the entire board of directors. See also “—Appointment of Directors.”Powers of the Board of DirectorsOur board of directors has been granted authority to manage our business affairs and has the authority to decide, among other things, on the following: (a)approval of strategy and annual budget and for the group; (b)approval of certain transactions, including material transactions (as defined in our articles of association), borrowings as well as transactionsinvolving sale or disposition of any interest in any group company (other than QIWI plc) or all or substantially all of the assets of any groupcompany; (c)any group company’s exit from or closing of a business or business segment, or a down-sizing, reduction in force or streamlining of anyoperation over certain thresholds as set out in our articles of association; (d)any merger, consolidation, amalgamation, conversion, reorganization, scheme of arrangement, dissolution or liquidation involving any groupcompany (other than QIWI plc); (e)entry into (whether by renewal or otherwise) any agreement or transaction with a related party except for: (1) transactions in the ordinary courseof business (as defined in our articles of association) on an arm’s length basis, (2) intra-group transactions, (3) transactions at a price less thanU.S.$50,000 (if the price can be determined at the time the transaction is entered into); (f)issuance and allotment of shares by us for consideration other than cash; and (g)adoption of any employee stock option plan or any other equity-based incentive compensation program for our group (subject to a generalmeeting approving the total number of shares and classes of shares to be reserved for issuance under any such program).Our board of directors may exercise all the powers of the Company to borrow or raise money.Proceedings of the Board of DirectorsOur board of directors meets at such times and in such manner as the directors determine to be necessary or desirable. For as long as any class A sharesare issued and outstanding, the quorum necessary for a meeting of our board of directors to be validly convened is a simple majority of the total number ofthe non-independent directors and the then-existing independent directors.A resolution at a duly constituted meeting of our board of directors is approved by an absolute majority of votes of all the directors unless a highermajority and/or affirmative vote of any independent directors is required on a particular matter. The chairman does not have a second or casting vote in caseof a tie. A resolution consented to in writing, signed or approved by all directors will be as valid as if it had been passed at a meeting of our board of directorsor a committee when signed by all the directors. 80 Table of ContentsWhere a director has, directly or indirectly, an interest in a contract or proposed contract, that director must disclose the nature of his or her interest atthe meeting of the board of directors and shall not vote on such contract or arrangement, nor shall he be counted in the quorum present at the meeting.Chief Executive OfficerOur board of directors may by an absolute majority of votes of all the directors appoint a director to be our chief executive officer to be in charge andresponsible for all day-to-day affairs of our group. Our chief executive officer is to be appointed for such period and on such terms as our board of directorsthinks fit, and, subject to the terms of any agreement entered into in any particular case, his appointment may be terminated by our board of directors at anytime as provided in our articles of association. The term of appointment for our chief executive officer shall be for a period from the date of his appointmentuntil the first meeting of the board on the second year after the date of his appointment.Rights Attaching to SharesVoting rights. For so long as class A shares are in issue and are outstanding, each class A share has the right to ten votes at a meeting of ourshareholders; and each class B share has the right to one vote at a meeting of our shareholders.Issue of shares and pre-emptive rights. Subject to the Cypriot law and our articles of association, already authorized but not yet issued shares are at thedisposal of our board of directors, which may allot or otherwise dispose of any unissued shares as it may decide. All new shares and/or other securities givingright to the purchase of our shares or which are convertible into our shares must be offered before their issue to our shareholders on a pro rata basis. If the newsecurities are of the same class as existing shares, the offer must first be made on a pro rata basis to the shareholders of the relevant class and, if any such newsecurities are not taken up by those shareholders, an offer to purchase the excess will be made to all other shareholders on a pro rata basis (provided that suchpre-emption rights have not been removed). Our shareholders have authorized the suspension of the right of pre-emption set out above for a period of fiveyears from the date of the closing of our initial public offering in connection with the issue of up to an additional 52,000,000 class B shares, including in theform of ADSs.Conversion. At the irrevocable request of any class A shareholder, all or part of the class A shares held by such shareholder will convert into class Bshares, on the basis that each class A share shall convert into one class B share, and the class B shares resulting from such conversion shall rank pari passu inall respects with the existing class B shares in issue.In addition, class A shares will be automatically converted into class B shares, on a one-to-one basis, in the following circumstances: (1) all class Ashares which are transferred by a holder, except in circumstances permitted under our articles of association, shall, immediately upon such transfer, beautomatically converted into class B shares; (2) all class A shares held by a shareholder will be automatically converted into class B shares on the occurrenceof a change of control (as defined in our articles of association) of that class A shareholder; and (3) all class A shares will be automatically converted intoclass B shares in the event that the aggregate number of class A shares constitute less than 10% of the aggregate number of class A and class B sharesoutstanding.For so long as class A shares are in issue and are outstanding, class A shares will not convert into class B shares where: (1) the transfer is to one or moreof the transferor’s directly or indirectly controlled affiliates (as defined in our articles of association); (2) 10% or more of the total number of class A shares inissue are transferred; (3) the transfer is to one or more of the existing class A shareholders; and (4) the transfer is to the person(s) that was (were) the ultimatebeneficial owner(s) of class A shareholder at the time of Listing. In the case of (2) above the transfer of A shares is permitted if: (a) it is approved in writing bythe shareholders holding in aggregate at least 75% of the total number of class A shares in issue; or (b) the shareholder (or a group of shareholders)transferring class A shares has (or have) offered such shares to the other then existing shareholders holding class A shares in accordance with the procedure setout in the articles of association.Dividend. For so long as class A shares are in issue and are outstanding, our board may declare dividend, including final dividend, but no dividend willbe paid except out of our profits. Our board of directors may set aside out of our profits such sums as it thinks proper as a reserve. The board of directors mayalso, without establishing a reserve, carry forward to the next year any profits it may think prudent not to distribute as a dividend. The class A shares and theclass B shares have the right to an equal share in any dividend or other distribution we pay. Please see “Dividend Policy” for more details.Winding Up. If our company is wound up, the liquidator may, upon a special resolution and any other procedure prescribed by the Cypriot law,(i) divide in specie or kind all or part of our assets among the shareholders; and (ii) vest the whole or any part of such assets in trustees for the benefit of thecontributories as the liquidator shall think fit, but so that no shareholder is compelled to accept any shares or other securities with any attached liability.Form and transfer of shares. The instrument of transfer of any share must be executed by or on behalf of the transferor and the transferee, and thetransferor will be deemed to be the holder of the share until the name of the transferee is entered into the register of shareholders. Except as set out above andin our articles of association, shareholders are entitled to transfer all or any of their shares by instrument of transfer in writing in any usual or common form orin any other form, including electronic form, which the directors may approve.There is no limitation under Cypriot law or our articles of association on the right of non-Cypriot residents or nationals to own or vote our shares. 81 Table of ContentsRelevant Provisions of Cypriot lawThe liability of our shareholders is limited. Under the Cypriot law, a shareholder of a company is not personally liable for the acts of the company,except that a shareholder may become personally liable by reason of his or her own acts.As of the date of this annual report, Cypriot law does not contain any requirement for a mandatory offer to be made by a person acquiring shares ordepositary receipts of a Cypriot company even if such an acquisition confers on such person control over us if neither the shares nor depositary receipts arelisted on a regulated market in the European Economic Area (EEA). Neither our shares nor depositary receipts are listed on a regulated market in the EEA.Cypriot Companies Law contains provisions in respect of squeeze-out rights. The effect of these provisions is that, where a company makes a takeoverbid for all the shares or for the whole of any class of shares of another company, and the offer is accepted by the holders of 90% in value of the sharesconcerned, the offeror can upon the same terms acquire the shares of shareholders who have not accepted the offer, unless such persons can persuade theCypriot courts not to permit the acquisition. If the offeror company already holds more than 10%, in value of the shares concerned, additional requirementsneed to be met before the minority can be squeezed out. If the company making the takeover bid acquires sufficient shares to aggregate, together with thosewhich it already holds, more than 90%, then, within one month of the date the bidder holds more than 90%, it must give notice of the fact to the remainingshareholders and such shareholders may, within three months of receiving such notice, require the offeror company to acquire their shares and the offerorcompany shall be bound to do so upon the same terms on which the shares were acquired or on such other terms as may be agreed between them or upon suchterms as the court may order. C.Material Contracts.None D.Exchange Controls.Cyprus currently has no exchange control restrictions. E.Taxation.The following summary of the Cypriot tax, Russian tax and United States federal income tax consequences of ownership of the ADSs is based uponlaws, regulations, decrees, rulings, income tax conventions (treaties), administrative practice and judicial decisions in effect at the date of this annual report.Legislative, judicial or administrative changes or interpretations may, however, be forthcoming that could alter or modify the statements and conclusions setforth herein. Any such changes or interpretations may be retroactive and could affect the tax consequences to holders of the ADSs. This summary does notpurport to be a legal opinion or to address all tax aspects that may be relevant to a holder of the ADSs. Each prospective holder is urged to consult its own taxadviser as to the particular tax consequences to such holder of the ownership and disposition of the ADSs, including the applicability and effect of any othertax laws or tax treaties, of pending or proposed changes in applicable tax laws as of the date of this annual report, and of any actual changes in applicable taxlaws after such date.Material Cypriot Tax ConsiderationsCyprus Tax residency of a companyIn accordance with the Cyprus Income Tax Law, a company is tax resident in Cyprus if its management and control are exercised in Cyprus. There is nodefinition in the Cyprus Income Tax Law as to what constitutes management and control however it is understood that the concept of “central managementand control” followed by the Cyprus tax authorities is in line with such concepts applied in other common law countries and as it has developed through caselaw. The concept refers to the highest level at which the business of the company is controlled and the policy decisions of the directors are taken. This placeis usually where the shareholders and/or the board of directors meet and take key management and commercial decisions.In 2016 the Cyprus tax authorities have issued a form of request and questionnaire for tax residency certificate indicating information that needs to beprovided by a company when obtaining Cyprus tax residency certificate, including the following questions: (i) whether the company is incorporated inCyprus and is a tax resident only in Cyprus; (ii) whether the majority of the Board of Directors meetings take place in Cyprus; (iii) whether the Board ofDirectors exercise control management and make key management and commercial decisions necessary for a company’s operations and general policies;(iv) whether Board of Directors’ minutes are prepared and kept in Cyprus; (v) whether the majority of the Board of Directors are Cyprus tax residents;(vi) whether shareholders’ meetings take place in Cyprus; (vii) whether the company issued any General Power of Attorney; etc. Depending on the answers tothe above questionnaire the Cyprus tax authorities will make a decision on granting a tax residency certificate to a company.We consider the company to be a resident of Cyprus for tax purposes. However, taking into consideration that the majority of the board of directors iscomprised of non-Cyprus tax residents and a number of other factors which may be treated as not fully in line with the abovementioned requirements, our taxresidency in Cyprus may be challenged.Moreover, we may be also deemed to be a tax resident outside of Cyprus, for further details see risk factor Item 3.D “Risk Factors – Risks Related toTaxation – we may be deemed to be a tax resident outside of Cyprus.” 82 Table of ContentsCyprus Tax residency of an individualWith respect to the individual holders of our ADSs, such holder may be considered to be a tax resident of Cyprus in any one calendar year (whichcorresponds to a period from January 1 to December 31) if such holder is physically present in Cyprus for a period exceeding in aggregate more than 183days in that one calendar year.Furthermore, on January 1, 2017 an amendment to the income tax law entered into force introducing a second tax resident test – the “60 day rule” – forthe purposes of determining Cyprus tax residency for individuals. An individual is considered as a tax resident of Cyprus, if he/she satisfies either the current“183 day rule” or the “60 day rule” for the relevant tax year (coinciding with calendar year). The “60 day rule” applies to an individual who in the relevanttax year: • does not reside in any other single state for a period exceeding 183 days in aggregate, and • resides in Cyprus for at least 60 days within the tax year, and • carries on any business in Cyprus and/or is employed in Cyprus and/or holds an office at a person tax resident in Cyprus at any time during thetax year, and • maintains a permanent residence in Cyprus either owned or rented by the individual.An individual is considered to be domiciled in Cyprus for the purposes of Special Contribution for the Defence if he/she has a domicile of origin inCyprus per the Wills and Succession Law (with certain exceptions) or if he/she has been a tax resident in Cyprus for at least 17 out of the 20 tax yearsimmediately prior to the tax year of assessment.Holders of ADSs must consult their own tax advisors on their tax residency status and their tax liabilities arising from holding and/or disposal of theADSs in their tax residency jurisdictions.Taxation of Cyprus Resident CompanyA company which is considered as a resident of Cyprus for tax purposes is subject to corporate income tax in Cyprus on its income accrued and derivedfrom all chargeable sources in Cyprus and abroad, worldwide income, taking into account certain exemptions. The rate of corporate income tax in Cyprus is12.5% as of January 1, 2013.Non-tax resident Cyprus companies (i.e. not managed and controlled from Cyprus) are liable to income tax in Cyprus only in respect of the followingtypes of income arising in Cyprus: trading profits of a permanent establishment situated in Cyprus (i.e. fixed base from which a business is carried on), profitfrom the sale of trade goodwill in Cyprus and rental income from property situated in Cyprus.A tax resident Cyprus companies are subject to Special Contribution for the Defence which may be imposed on its dividend income, “passive” interestincome and rental income according to the provisions of the Special Contribution for the Defence of the Republic Law N.117(I)/2002, as amended (Seeprovisions of sections “Material Cypriot Tax Considerations – “Taxation of Dividend Income”, “Deemed Dividends Distribution” and “Taxation of InterestIncome”).Taxation of Dividend IncomeDividend income (whether received from Cyprus tax resident or non-tax resident Cyprus companies) is exempt from Corporate Income Tax in Cyprus.Dividend income received from Cyprus resident companies is exempt from the Cypriot Special Contribution for the Defence in Cyprus The rate ofSpecial Contribution for the Defence in Cyprus is 17% as from 1 January 2014 onwards.Dividend income received from non-Cyprus resident companies is exempt from the Cypriot Special Contribution for the Defence in Cyprus providedthat either (i) not more than 50% of the foreign paying company and/or permanent establishment’s activities result directly or indirectly in investment(“passive”) income, or (ii) the foreign tax burden suffered on income of the foreign company and/or permanent establishment paying the dividends is notsignificantly lower than the tax burden payable in Cyprus (currently interpreted to mean an effective tax burden of at least 6.25%).Dividends declared by a Cyprus tax resident company to another Cyprus tax resident company after the lapse of four years from the end of the year inwhich the profits were generated are subject to Special Contribution for the Defence at applicable rate. Dividend income which emanates directly orindirectly out of such dividends on which Special Contribution for the Defence was previously suffered is exempt.If the participation exemption for the Cypriot Contribution for the Defence does not apply, dividends receivable from non-Cyprus resident companiesare taxed at a rate of 17%. Foreign tax paid or withheld on dividend income received by the Cyprus tax resident company can be credited against Cypriot taxpayable on the same income provided proof of payment can be furnished.New provisions incorporated effectively from January 1, 2016 in the Cyprus tax legislation in order to be harmonized with the European Directive2011/96/EU and related amending directives. These provisions involve the introduction of anti-hybrid and general anti-avoidance measures in relation to thedistribution of profits from a subsidiary to a parent company within the European Union.Under Cyprus legislation there is no withholding tax on dividends paid to non-residents of Cyprus. The dividend will be paid free of any tax to theshareholder who will be taxed according to the laws of his country of residence or domicile. Holders of ADSs must consult their own tax advisors on theconsequences of their residence or domicile in relation to the taxes applied to the payment of dividends. 83 Table of ContentsDeemed Dividend DistributionCyprus tax resident companies which do not distribute 70% of their profits after tax, as defined by the Special Contribution for the Defence of theRepublic Law, by the end of the two years after the end of the year of assessment to which the profits refer, will be deemed to have distributed this amount asdividend. Special Contribution for the Defence will be payable on such deemed dividend to the extent that the shareholders for deemed dividend distributionpurposes are Cyprus tax residents. In respect of profits of years of assessment after 2012 onwards the Special Contribution for the Defence rate is 17%. Theamount of this deemed dividend distribution is reduced by any actual dividend paid out of the profits of the relevant year by the end of the period of twoyears from the end of the year of assessment to which the profits refer. This Special Contribution for the Defence is paid by the Company for the account ofthe shareholders.In September 2011, the Commissioner of the Inland Revenue Department of Cyprus issued Circular 2011/10, which exempted from the SpecialContribution for the Defence any profits of a company that is tax resident in Cyprus imputed indirectly to shareholders that are themselves tax resident inCyprus to the extent that these profits are indirectly apportioned to shareholders who are ultimately not Cyprus tax residents.Further to the above and in view of the provisions of Tax Technical Circular 2016/8, any profits of a Cyprus tax resident company imputed directly orindirectly to shareholders who are Cyprus tax resident but not domiciled in Cyprus should be exempt from Special Contribution for the Defence.In case our ultimate shareholder is considered to be a Cyprus tax resident domiciled in Cyprus and no actual dividend is ever paid out of the relevantprofits, we may be subject to the Special contribution of the Defence. Imposition of this tax could have a material adverse effect on our business, financialcondition and results of operations.Taxation of Capital GainsCyprus Capital Gains Tax is imposed (when the disposal is not subject to income tax) at the rate of 20% on gains from the disposal of immovableproperty situated in Cyprus including gains from the disposal of shares in companies which own immovable property in Cyprus (either directly or indirectly),and such shares are not listed in any recognized stock market.It is unclear whether this exception also applies to disposal of the ADSs.Inheritance TaxThere is no Cyprus inheritance tax.Tax Position of Holders of ADSs with Respect to DistributionsThere is no express provision in the Special Contribution for the Defence law on the treatment of holders of ADSs with respect to Special Contributionfor the Defence on dividends nor is there any specific guidance issued by the Cypriot tax authorities on the point. We are of the view that holders of ADSswill be subject to the same treatment as holders of shares with respect to the liability of Special Contribution for the Defence on dividends and, therefore, theprovision of sections “Taxation of Dividend Income” and “ Deemed Dividend Distributions” above would apply equally to the holders of ADSs.Taxation of income and gainsGains from the disposal of ADSsIn accordance with Article 2 of the Income Tax Law L118(I)/2002 (as amended) the term “titles” is explicitly defined to include shares, bonds,debentures, founders’ shares and other securities of companies or other legal persons, incorporated under a law in the Republic of Cyprus or abroad andrights. Therefore, Company’s securities (ADSs) may constitute “titles” based on the understanding that they represent the Company’s shares.Any gain from disposal by a Cyprus tax resident company/individual of titles shall be exempt from corporate income tax irrespective of the tradingnature of the gain, the number of shares held or the holding period and shall not be subject to the Cypriot Special Contribution for the Defence. Such gainsare also outside of the scope of capital gains tax provided that the company whose shares are disposed of does not own any immovable property situated inCyprus or such shares are listed in any recognized stock exchange.If the ADSs are considered by the Cyprus tax authorities not qualifying as “titles”, any gain on disposal of ADSs by a Cyprus tax resident company willbe subject to corporate income tax at the rate of 12,5% and personal income tax at the progressive rates of 0% - 35% in cases of a gain on disposal by aCyprus tax resident individual.Gains from Intellectual Property (“IP”)Under Cyprus IP box regime (came into force in 2012) an 80% deduction is allowed from the net profit received from the use or disposal of IP rights. Ifa loss is resulting from the said activities, in this case only 20% of the resulting loss can be offset against income from other sources or carried forward to beoffset against income of subsequent tax years. That provision has a retroactive effect in respect to IP acquired or developed before January 2012 (i.e. IPsacquired or developed before January 2012 qualify for the IP Box regime). 84 Table of ContentsSince July 1, 2016 Cyprus also offers a tax efficient new IP Box, fully aligned with the OECD/G20 Base Erosion and Profit Shifting (“BEPS”) Action 5report. Under the new Cyprus IP Box, Cyprus IP companies can achieve an effective tax rate of 2.5% (or less) on qualifying profits earned from exploitingqualifying IP. Non-qualifying incomes are taxable at an effective tax rate of 12.5% (or less).Tax treatment of the Foreign exchange differencesAs of January 1, 2015 the Cyprus tax laws provide for all foreign exchange differences to be tax neutral from a Cyprus income tax perspective (i.e.gains are not taxable/losses are not tax deductible) with the exception of forex gains/losses arising from trading in forex which remain taxable/deductible.Regarding trading in forex, which remains subject to tax, the tax payers have an option to make an irrevocable election whether to be taxed only uponrealization of forex rather than on an accruals/accounting basis.Taxation of Interest incomeThe tax treatment of interest income of any company which is a tax resident of Cyprus will depend on whether such interest income is treated as“active” (subject to corporate income tax) or “passive” (subject to Special Contribution for the Defence). Interest income which consists of interest which hasbeen derived by a company which is a tax resident of Cyprus in the ordinary course of its business and/or interest income closely connected with the ordinarycourse of its business may be treated as active and hence will be subject to corporate income tax at the rate of 12.5%, after the deduction of any allowablebusiness expenses. The Special Contribution for the Defence shall not apply to such income. Any other interest income (i.e. of “passive” nature), to thecontrary, will be subject to the Special Contribution for the Defence at the rate of 30% on the gross amount of interest, corporate income tax shall not apply.Specifically, interest income arising in connection with the provision of loans to related or associated parties should be generally considered as incomearising from activities closely connected with the ordinary course of business and should, as such, be exempt from Special Contribution for the Defence andonly be subject to corporate income tax, see provisions of section “Arm’s length principle”.Withholding taxes on interestNo withholding taxes shall apply in Cyprus on interest paid by the company to non-Cyprus tax resident lenders (both corporations and individuals).Moreover, no withholding tax shall apply in Cyprus on interest paid by the company to Cyprus tax resident lenders when the interest is considered asinterest accruing from their ordinary course of business or interest income closely connected with the ordinary course of their business.Any payment of interest which is not considered as interest accruing from the ordinary course of business or interest income closely connected with theordinary course of business by the company to Cyprus tax resident lenders (both corporations and individuals) shall be subject to Special Contribution forthe Defence Fund at the rate of 30%, whereby the company may be required to withhold such tax from the interest. Depending on the facts and circumstancesof the case, the company may not need to act as the withholding agent.Tax deductibility of expenses, including interest expenseThe general principle of the Cyprus income tax law is that for an expense to be allowed as a deduction it must have been incurred wholly andexclusively for the production of taxable income.The Tax Circular 2008/14 issued by the Cypriot tax authorities provides guidance as to the tax deductibility of expenses incurred in relation to theproduction of income which is exempt from corporate income tax such as dividend income and profits/ gains on sale of securities. According to that taxcircular (i) any expenditure that can be directly or indirectly attributed to income, that is exempt from tax, is not deductible for corporate income tax purposesand cannot be set-off against other (taxable) sources of income; and (ii) any expenditure that is attributable to both taxable and exempt income (i.e. generaloverheads) should be apportioned based on a gross revenue ratio or based on an asset ratio. The taxpayer should select the method which is more appropriateand should use this method on a consistent basis.Interest incurred in connection with acquisition (directly or indirectly) of shares in a 100% owned subsidiary company as of January 1, 2012(irrespective of the tax residency status of the subsidiary) shall be deductible for Cypriot tax purposes. This would apply provided that the assets of thesubsidiary do not include assets not used in the business. However, in case the subsidiary possesses such assets, the deductibility of interest at the level of theholding company is limited only to the amount relevant to assets, used in the business.Furthermore, notional interest deduction is available starting from January 1, 2015 (See provisions of section “Material Cypriot Tax Considerations –Notional Interest Deduction”).Notional Interest DeductionEffectively from January 1, 2015, Cyprus tax legislation provides for Notional Interest Deduction (NID) under which the Cyprus companies that haveissued additional share capital starting from January 1, 2015 and afterwards will have the benefit of a notional interest that will be deducted from theirtaxable income for each tax year. As per the legislation, the NID is calculated on “new equity” introduced in the company as from January 1, 2015. The NIDis calculated as follows: New Equity x NID rate. 85 Table of Contents“New equity” is considered to consist of paid-up share capital of any class (ordinary, preference, redeemable, convertible shares), paid in cash or inkind and share premium which have been issued and settled as from January 1, 2015 and it is available for the period during which the new equity is in issue.As per the Cyprus legislation, the NID interest rate is the yield on 10-year government bonds (as at December 31 of the prior tax year) of the countrywhere the funds are employed plus a 3.0% premium, subject to a minimum amount which is the yield on the 10-year Cyprus government bond plus the 3.0%premium. The NID deduction cannot exceed 80% of the taxable profit as calculated before NID. A scheduling approach is expected to be followed – it isapplied by reference to the taxable profits that are generated from assets/activities that are financed by the “new equity” on which the NID is calculated as perthe Tax Technical Circular issued by the Cyprus tax authorities.Arm’s length principleThe arm’s length principle in the Cyprus income tax law requires that all transactions between related parties should be carried out on the at an arm’s lengthbasis, being at fair values and on normal commercial terms.More specifically, under the arm’s length principle, where conditions are made or imposed upon the commercial or financial relations of two relatedparties which differ from those which would have been made between independent parties, any profits which would have accrued to one of the party had thetwo parties been independent, but have not so accrued, may be included in the profits of that party and taxed accordingly. The amendment to the income taxlaw, effective as of January 1, 2015, extends the arm’s length principle by introducing the possibility of, in cases where two related Cyprus tax residentstransact and the Cyprus tax authorities make an upward arm’s length adjustment to one of them, effecting a corresponding downwards adjustment to the otherone.On June 30, 2017 the Cyprus tax authorities issued a tax technical circular (Circular) providing guidance for the tax treatment of intra-group financingtransactions (IGFTs). The Circular effective as from July 1, 2017 closely follows the application of the arm’s length principle of the OECD Transfer PricingGuidelines and it applies for all relevant existing and future IGFTs. In this respect, the remuneration on all IGFTs should be supported by a transfer pricingstudy in order to be accepted by the Cyprus tax authorities.IGFTs for the purposes of the Circular are defined as (i) any activity relating to granting of loans or cash advances to related companies that is or shouldbe remunerated by interest; and (ii) such activity is financed by financial means and instruments, such as debentures, private loans, cash advances and bankloans.The Circular requires that the transfer pricing study should be prepared by independent experts and will have to be based on the relevant OECDstandards for the purposes of (i) describing (delineating) the IGFT by performing a comparability analysis based on the functional and risk profile of thecompany; and (ii) determining the applicable arm’s length remuneration by performing an economic analysis.Under certain conditions and assuming minimum substance requirements, taxpayers carrying out a purely intermediary intra-group financing activitymay opt for the application of a Simplification Measure (resulting in a minimum 2% after-tax return on assets, meaning circa minimum 2.285% pre-tax returnon assets).There are no specific transfer pricing rules or any transfer pricing documentation requirements in the Cyprus tax laws in respect to any other relatedparty transactions.We cannot exclude that the Cyprus Tax Authorities may challenge the arm’s length principle applied to transactions with our related parties andtherefore additional tax liabilities may accrue. If additional taxes are assessed with this respect, they may be material.Stamp dutyCyprus levies a stamp duty on contracts that relate to any property situated in Cyprus or any matter or thing which is performed or done in Cyprus.Documents are subject to stamp duty in Cyprus at a fixed fee or based on the value of such document with a maximum amount of stamp duty of EUR20,000 per instrument. In case the document has a nominal value, there is a risk stamp duty to apply on the fair market value of the underlying asset.A liability to stamp duty may arise on acquisition of Cyprus shares and such stamp duty would be payable where the shares acquisition documents areexecuted in Cyprus or later brought into Cyprus as the company’s shares may be considered as Cypriot property.Capital dutyCapital duty is payable to the Registrar of Companies in respect of the registered authorized share capital of a Cypriot company upon its incorporationand upon its subsequent increases thereon, with the amount of duty to be calculated based on authorized share capital and/or issued share capital as the casemay be. 86 Table of ContentsCountry by Country reportingOn May 26, 2017 a Decree was issued by the Cyprus Ministry of Finance, which outlines the Country by Country (CbC) reporting requirements formultinational enterprise groups generating consolidated annual turnover exceeding 750 million euros (MNE Group).As per the Decree, a CbC report filing obligation arises in Cyprus for a Cyprus tax resident entity that is the ultimate parent entity (UPE) of an MNEGroup or has been designated by the MNE Group as the sole substitute of the UPE (under the “surrogate parent” mechanism).MNE Groups need to disclose on their CbC report the following data for each tax jurisdiction in which they operate: (i) the amount of revenue, profitbefore tax, and corporate taxes paid and accrued; (ii) capital, retained earnings and tangible assets, together with the number of employees; (iii) identificationof each entity within the group doing business in a particular tax jurisdiction, with a broad indication of its economic activity.The format of the CbC report is consistent with the template published by the OECD.Furthermore, each Cyprus tax resident constituent entity of an MNE Group should notify, on an annual basis, the Cyprus tax authorities if it is thereporting entity of the MNE Group (i.e. the UPE or surrogate parent). In the case where the entity is not the reporting entity, then it should also notify theCyprus tax authorities of the details and tax residency of the reporting entity of the Group.We do not consider the company to be subject to CbC reporting requirements. However, taking into the consideration the possibility of furtherdevelopments in Cyprus as well as international legislation, we may become subject to the above requirements.With reference to the above section “Material Cypriot Tax Considerations” we cannot exclude the possibility that we might be subject to additionaltax liabilities in case the respective Cyprus tax authorities apply different rulings to the transactions carried out by us or in our respect, which could have amaterial adverse effect on our business, financial condition and results of operations.United States Federal Income Tax ConsiderationsThe following discussion is a summary of the U.S. federal income tax consequences to U.S. Holders (as defined below) of the ownership and dispositionof our ADSs or ordinary shares. The discussion is not a complete analysis or listing of all of the possible tax consequences and does not address all taxconsiderations that may be relevant to investors in light of their particular circumstances. Special rules that are not discussed in the general descriptionsbelow may also apply. In particular, the description of U.S. federal income tax consequences deals only with U.S. Holders that own our ADSs or ordinaryshares as capital assets. In addition, the description of U.S. federal income tax consequences does not address the tax treatment of special classes of U.S.Holders, such as banks and other financial institutions, insurance companies, persons holding our ADSs or shares as part of a “straddle,” “hedge,”“appreciated financial position,” “conversion transaction” or other risk reduction strategy, U.S. expatriates, persons liable for alternative minimum tax,Medicare tax, brokers or dealers in securities or currencies, holders whose “functional currency” is not the U.S. dollar, regulated investment companies, realestate investment trusts, partnerships (or any entity treated as a partnership for U.S. federal income tax purposes) and other pass-through entities, traders insecurities who have elected the mark-to-market method of accounting for their securities, individual retirement accounts or other tax-deferred accounts,holders who acquired shares pursuant to the exercise of an employee stock option or right or otherwise as compensation, tax-exempt entities, and investorswho own directly, indirectly through certain non-U.S. entities, or constructively 10% or more of the voting power or value of our aggregate sharesoutstanding. The following discussion does not address any tax consequences arising under the laws of any U.S. state or local or foreign jurisdiction, or underany U.S. federal laws other than those pertaining to income tax.The discussion is based on the laws of the United States, including the Internal Revenue Code of 1986, as amended, or the Code, its legislative history,Treasury regulations promulgated thereunder, judicial decisions, and published rulings and administrative pronouncements of the U.S. Internal RevenueService, or the IRS, all as in effect at the date of this annual report, and any of which may change, possibly with retroactive effect. Further, there can be noassurance that the IRS will not disagree with or will not challenge any of the conclusions reached and described herein. The discussion is also based, in part,on representations by the depositary and assumes that each obligation under the depositary agreement and any related agreement will be performed inaccordance with its terms.In GeneralFor purposes of this discussion, a “U.S. Holder” is a beneficial owner of our ADSs or ordinary shares that is, for U.S. federal income tax purposes: • a citizen or individual resident of the United States; • a corporation, or other entity treated as a corporation that is created in or organized under the laws of the United States, any state thereof or theDistrict of Columbia; • an estate whose income is subject to U.S. federal income tax regardless of its source; or • a trust if either (1) a United States court is able to exercise primary supervision over the administration of the trust and one or more U.S. personshave the authority to control all substantial decisions of the trust or (2) the trust has a valid election in effect to be treated as a U.S. person underapplicable Treasury regulations. 87 Table of ContentsIf an entity treated as a partnership for U.S. federal income tax purposes holds our ADSs or ordinary shares, the U.S. federal income tax treatment of suchpartnership and each partner will generally depend on the status and the activities of the partnership and the partner. Partnerships that hold our ADSs orordinary shares, and partners in such partnerships, should consult their tax advisers regarding the U.S. federal, state and local and non-U.S. tax consequencesapplicable to them of the ownership and disposition of our ADSs or ordinary shares.For U.S. federal income tax purposes, U.S. Holders of ADSs generally will be treated as the owners of the ordinary shares represented by the ADSs.Accordingly, except as otherwise noted, the U.S. federal income tax consequences discussed below apply equally to U.S. Holders of ADSs or the underlyingordinary shares.Holders should consult their tax advisers regarding the particular tax consequences to them of the ownership and disposition of our ADSs orordinary shares under the laws of the United States (federal, state and local) or any other relevant taxation jurisdiction.Taxation of DistributionsSubject to the discussion under “— Passive Foreign Investment Companies” below, the gross amount of a distribution made by us with respect to theordinary shares underlying our ADSs, including the full amount of any Cypriot withholding tax thereon, will be a dividend for U.S. federal income taxpurposes includible in the gross income of a U.S. Holder to the extent paid out of our current or accumulated earnings and profits (as determined for U.S.federal income tax purposes). Such dividends will not be eligible for the dividends received deduction allowed to corporations. Because we do not intend tomaintain calculations of our earnings and profits on the basis of U.S. federal income tax principles, U.S. Holders should expect that any distribution paid willgenerally be reported to them as a “dividend” for U.S. federal income tax purposes. Dividends received by individuals and other non-corporate U.S. Holdersof our ADSs that are traded on Nasdaq will be eligible for beneficial rates of taxation provided we are not a PFIC during the year in which the dividend is paidor the prior taxable year and certain other requirements, including stock holding period requirements, are satisfied by the recipient. U.S. Holders shouldconsult their tax advisors regarding the application of the relevant rules to their particular circumstances.Dividends will be included in a U.S. Holder’s income on the date of the U.S. Holder’s (or in the case of ADSs, the Depository’s) receipt of the dividend.The amount of any dividend income paid in a foreign currency will be the U.S. dollar amount calculated by reference to the exchange rate in effect on thedate of receipt, regardless of whether the payment is in fact converted into U.S. dollars. If the dividend is converted into U.S. dollars on the date of receipt,U.S. holders should not be required to recognize foreign currency gain or loss in respect of dividend income. A U.S. Holder may have foreign currency gain orloss if the dividend is converted into U.S. dollars after the date of receipt.Sale or Other Disposition of ADSs or Ordinary SharesSubject to the discussion under “— Passive Foreign Investment Companies” below, a U.S. Holder generally will recognize capital gain or loss for U.S.federal income tax purposes upon a sale or other disposition of its ADSs or ordinary shares in an amount equal to the difference between the amount realizedfrom such sale or disposition and the U.S. Holder’s adjusted tax basis in such ADSs or ordinary shares, in each case, as determined in U.S. dollars. Such capitalgain or loss will be long-term capital gain (taxable at a reduced rate for non-corporate U.S. Holders, such as individuals) or loss if, on the date of sale ordisposition, such ADSs or ordinary shares were held by such U.S. Holder for more than one year. The deductibility of capital losses is subject to significantlimitations.If a Russian tax is imposed on the sale or other disposition of our ADSs or ordinary shares, a U.S. Holder’s amount realized will include the grossamount of the proceeds before deduction of the Russian tax. See “—Russian Tax Considerations Relevant to the Purchase, Ownership and Disposition of theADSs” for a description of when a disposition may be subject to taxation by Russia. Because a U.S. Holder’s gain from the sale or other disposition of ADSsor ordinary shares will generally be U.S. source gain, a U.S. Holder may be unable to claim a credit against its U.S. federal tax liability for any Russian tax ongains. In lieu of claiming a foreign tax credit, a U.S. Holder may elect to deduct foreign taxes, including the Russian tax, in computing taxable income,subject to generally applicable limitations under U.S. law. U.S. Holders should consult their tax advisers as to whether any Russian tax on gains may becreditable against U.S. federal income tax on foreign source income from other sources.The surrender of ADSs in exchange for ordinary shares (or vice versa) will not result in the realization of gain or loss for U.S. federal income taxpurposes, and U.S. Holders will not recognize any gain or loss upon such a surrender. A U.S. Holder’s tax basis in withdrawn shares will be the same as suchholder’s tax basis in the ADSs surrendered, and the holding period of the shares will include the holder’s holding period for the ADSs.Passive Foreign Investment CompaniesIn general, a non-U.S. corporation will be classified as a passive foreign investment company, or PFIC, for U.S. federal income tax purposes, if either(i) 75% or more of its gross income consists of certain types of “passive” income or (ii) 50% or more of the fair market value of its assets (determined on thebasis of a quarterly average) produce or are held for the production of passive income. For this purpose, cash is categorized as a passive asset and ourunbooked intangibles will be taken into account and generally treated as non-passive assets. We will be treated as owning our proportionate share of theassets and earning our proportionate share of the income of any other corporation in which we own, directly or indirectly, 25% or more (by value) of theshares.We do not believe that we were a PFIC for the taxable year ended December 31, 2017. We do not anticipate being a PFIC for our current taxable year,although we can make no assurances in this regard. Our status as a PFIC in any year depends on our assets and activities in that year. We have no reason tobelieve that our assets or activities will change in a manner that would cause us to be classified as a PFIC for the current 88 Table of Contentstaxable year or for any future year. Because, however, PFIC status is factual in nature, may depend in part on fluctuations in the market price of our ADSs, isdetermined annually, and generally cannot be determined until the close of the taxable year, there can be no assurance that we will not be considered a PFICfor any taxable year. We could be a PFIC, for example, if our business and assets evolve in ways that are different from what we currently anticipate.Furthermore, it is possible that the IRS may challenge our valuation of our goodwill and other unbooked intangibles, which may result in our company beingclassified as a PFIC.If we are classified as a PFIC for any taxable year during which a U.S. Holder holds our ADSs or ordinary shares, the U.S. Holder will generally besubject to an increased amount of taxes and an interest charge, characterization of any gain from the sale or exchange of our ADSs or ordinary shares asordinary income, and other disadvantageous tax treatment with respect to our ADSs or ordinary shares unless the U.S. Holder may make a mark-to-marketelection (as described below). Further, if we are classified as a PFIC for any taxable year during which a U.S. Holder holds our ADSs or ordinary shares andany of our non-U.S. subsidiaries is also a PFIC, such U.S. Holder would be treated as owning a proportionate amount (by value) of the shares of each suchnon-U.S. subsidiary classified as a PFIC (each such subsidiary, a lower tier PFIC) for purposes of the application of these rules. U.S. Holders should consulttheir tax advisors regarding the application of the PFIC rules to any of our subsidiaries.As an alternative to the foregoing rules, a U.S. holder of “marketable stock” in a PFIC may make a mark-to-market election. A mark-to-market electionmay be made with respect to our ADSs, provided they are actively traded, defined for this purpose as being traded on a “qualified exchange,” other than in deminimis quantities, on at least 15 days during each calendar quarter, but may not be made with respect to our ordinary shares as they are not marketable stock.We anticipate that our ADSs should qualify as being actively traded, but no assurances may be given in this regard. If a U.S. Holder of our ADSs makes thiselection, the U.S. Holder will generally (i) include as income for each taxable year the excess, if any, of the fair market value of our ADSs held at the end ofthe taxable year over the adjusted tax basis of such ADSs and (ii) deduct as a loss the excess, if any, of the adjusted tax basis of our ADSs over the fair marketvalue of such ADSs held at the end of the taxable year, but only to the extent of the net amount previously included in income as a result of themark-to-market election. The U.S. Holder’s adjusted tax basis in our ADSs would be adjusted to reflect any income or loss resulting from the mark-to-marketelection. In addition, any gain such U.S. Holder recognizes upon the sale or other disposition of our ADSs will be treated as ordinary income and any loss willbe treated as ordinary loss, but only to the extent of the net amount previously included in income as a result of the mark-to-market election. If a U.S. Holdermakes a mark-to-market election in respect of a corporation classified as a PFIC and such corporation ceases to be classified as a PFIC, the U.S. Holder willnot be required to take into account the gain or loss described above during any period that such corporation is not classified as a PFIC. In the case of a U.S.Holder who has held our ADSs during any taxable year in respect of which we were classified as a PFIC and continues to hold such ADSs (or any portionthereof) and has not previously made a mark-to-market election, and who is considering making a mark-to-market election, special tax rules may applyrelating to purging the PFIC taint of such ADSs. Because a mark-to-market election cannot be made for any lower tier PFICs that we may own, a U.S. Holdermay continue to be subject to the PFIC rules with respect to such U.S. Holder’s indirect interest in any investments held by us that are treated as an equityinterest in a PFIC for U.S. federal income tax purposes.We do not intend to provide the information necessary for U.S. Holders of our ADSs or ordinary shares to make qualified electing fund elections,which, if available, would result in tax treatment different from the general tax treatment for PFICs described above.If a U.S. Holder owns our ADSs or ordinary shares during any taxable year that we are a PFIC, such U.S. Holder may be subject to certain reportingobligations with respect to our ADSs or ordinary shares, including reporting on IRS Form 8621.Each U.S. Holder should consult its tax adviser concerning the U.S. federal income tax consequences of holding and disposing of our ADSs or ordinaryshares if we are or become classified as a PFIC, including the possibility of making a mark-to-market election.An individual U.S. Holder and certain entities may be required to submit to the IRS certain information with respect to his or her beneficial ownershipof the ADSs or ordinary shares, if such ADSs or ordinary shares are not held on his or her behalf by a financial institution. This law also imposes penalties ifan individual U.S. Holder is required to submit such information to the IRS and fails to do so. U.S. Holders should consult their tax advisors regardingapplication of the information reporting rules.Russian Tax Considerations Relevant to the Purchase, Ownership and Disposal of the ADSsThe following is a summary of material Russian tax consequences relevant to the purchase, ownership and disposal of the ADSs. The summary is basedon the laws of the Russian Federation in effect on the date of this annual report. All of the foregoing is subject to change (possibly on a retroactive basis) andvarying interpretations which may be inconsistent or contradictory.The summary does not seek to address the applicability of, and procedures in relation to, Russian regional and local taxes. Nor does the summary seekto address the availability of double tax treaty relief, and it should be noted that there may be practical difficulties involved in claiming relief under anapplicable double tax treaty. Prospective holders should consult their own tax advisors regarding the tax consequences of investing in the ADSs and norepresentations with respect to the Russian tax consequences of purchasing, owning or disposal of the ADSs to any particular holder is made hereby. 89 Table of ContentsGeneralFor the purposes of this summary, a “resident holder” means a holder of ADSs who is:An ADSs holder that is a legal entity or an organization means: • a Russian legal entity; • a foreign legal entity or organization recognized as a Russian tax resident based on the provisions of an applicable double tax treaty (for thepurposes of application of such double tax treaty); • a foreign legal entity or organization recognized as a Russian tax resident based on Russian domestic law (see “Russian anti-offshore measuresmay have adverse impact on our business, financial condition and results of operations”); • a foreign legal entity or organization which holds and/ or disposes ADSs through its permanent establishment in Russia; • an ADSs holder who is an individual and is actually present in Russia for an aggregate period of 183 calendar days or more in any periodcomprised of 12 consecutive months (with certain available exceptions). The interpretation of this definition by the Russian Ministry of Financestates that, for tax withholding purposes, an individual’s tax residence status should be determined on the date of the actual income payment(based on the number of days in Russia in the 12-month period preceding the date of the payment). Given that the tax residency status of anindividual may change, an individual’s final tax liability in the Russian Federation for any reporting calendar year should be determined basedon the number of days spent in Russia in such calendar year, and may require a reassessment.For the purposes of this section, a “non-resident holder” is a holder of ADSs who does not fall under the definition of a resident holder above(including any legal entity or organization or individual).Russian tax residency rules may be affected by an applicable double tax treaty. ADSs holders should consult their own tax advisors on their tax statusin Russia.Non-resident holdersGenerally, a non-resident holder of ADSs should not be subject to any Russian taxes in respect of distributions made by us with respect to class Bshares underlying the ADSs.Legal entities or organizationsA non-resident holder that is a legal entity or organization generally should not be subject to any Russian taxes in respect of any gain or other incomerealized on the sale, exchange or other disposal of the ADSs unless more than 50% of our assets consist of immovable property situated in Russia. Otherwise,any proceeds from sale, exchange or other disposal of ADSs would be regarded as Russian source income received by non-resident holders that are legalentities or organizations, subject to Russian income tax at a rate of 20%. Because the determination of whether more than 50% of our assets consist ofimmovable property situated in Russia is inherently factual and is made on an on-going basis, there can be no assurance that immovable property situated inRussia will not, from time to time, constitute more than 50% of our assets, and therefore, the abovementioned proceed will be taxable at a rate of 20%. Theabove tax may be reduced or eliminated under an applicable double tax treaty, provided that the recipient of the income is its beneficial owner, such incomeis not attributable to a permanent establishment in Russia, the necessary requirements to qualify for the treaty relief and the appropriate administrativerequirements under the Russian tax legislation have been met.Non-resident holders that are legal entities or organizations should consult their own tax advisors with respect to the tax consequences of the sale,exchange or other disposal of the ADSs.IndividualsA non-resident holder who is an individual should not generally be subject to Russian taxes in respect of any gains realized on the sale, exchange orother disposal of ADSs, provided that the proceeds of such sale, exchange or disposal are not received from a source within Russia.ADS holders outside of Russia may be subject to Russian tax for income earned upon a sale, exchange or disposal of our ADSs. In the event that theproceeds from a sale, exchange or other disposal of ADSs are deemed to be received from a source within Russia, a non-resident holder that is an individualmay be subject to Russian tax in respect of such proceeds at a rate of 30% of the gain (such gain being computed as the sales price less any availabledocumented cost deduction, including the acquisition price of the ADSs and other documented expenses, such as depositary expenses and brokers’ fees),subject to any available double tax treaty relief, provided that the necessary requirements to qualify for the treaty relief and the appropriate administrativerequirements under the Russian tax legislation have been met. For example, holders of ADSs that are eligible for the benefits of the United States-Russiadouble tax treaty should generally not be subject to tax in Russia on any gain arising from the disposal of ADSs, provided that the gain is not attributable todisposal of shares in a Russian “immovable property company” (company with more than 50% of its assets consisting of immovable property situated inRussia, as defined in the treaty). Because the determination of whether more than 50% of our assets consist of immovable property situated in Russia isinherently factual and is made on an on-going basis, and because 90 Table of Contentsthe relevant Russian legislation and regulations are not entirely clear, there can be no assurance that immovable property situated in Russia will not, fromtime to time, constitute more than 50% of our assets. If more than 50% of our assets were to consist of immovable property situated in Russia, the benefits ofthe United States-Russia double tax treaty may not be available to an ADS holder.According to Russian tax legislation, income received from a sale, exchange or other disposal of the ADSs should be treated as having been receivedfrom a Russian source if such sale, exchange or other disposal occurs in Russia. Russian tax law gives no clear indication as to how to identify the source ofincome received from a sale, exchange or other disposal of securities except that income received from the sale of securities “in Russia” will be treated ashaving been received from a Russian source. In the absence of any guidance as to what should be considered as sale, exchange or other disposal of securities“in Russia”, the Russian tax authorities may apply various criteria in order to determine the source of the sale or other disposal, including looking at theplace of conclusion of the transaction, the location of the issuer or other similar criteria. There is no assurance, therefore, that the proceeds received bynon-resident holders – individuals from a sale, exchange or other disposal of the ADSs will not become subject to tax in Russia.The tax may be withheld at the source from payment only if the individual acts via a professional intermediary that is registered for the tax purposes inRussia (such as trustee, dealer, broker or other intermediary acting to the benefit of the individual holder), otherwise the non-resident holder – individualshall be liable to file a tax return and pay the tax due to the Russian budget.Additionally, acquisition of the ADSs by a non-resident holder who is an individual may constitute a taxable event pursuant to provisions of theRussian Tax Code relating to the material benefit (deemed income) received by individuals as a result of acquisition of securities. If the acquisition price ofthe ADSs is below the lower margin of fair market value calculated under a specific procedure for the determination of market prices of securities for taxpurposes, the difference may be subject to the Russian personal income tax at a rate of 30% (arguably, this would be subject to reduction or elimination underthe applicable double tax treaty).As noted above with respect to the disposal of the ADSs, under Russian tax legislation, taxation of the income of non-resident holders who areindividuals will depend on whether this income would be assessed as received from Russian or non-Russian sources. Although Russian tax legislation doesnot contain any provisions on how the related material benefit should be sourced, the tax authorities may infer that such income should be considered asRussian source income if the ADSs are purchased “in Russia”. In the absence of any additional guidance as to what should be considered as a purchase ofsecurities “in Russia”, the Russian tax authorities may apply various criteria in order to determine the source of the related material benefit, includinglooking at the place of conclusion of the acquisition transaction or other similar criteria. There is no assurance, therefore, that proceeds received bynon-resident holders – individuals from a sale, exchange, redemption or other disposal of the ADSs will not become subject to tax in Russia.Non-resident holders who are individuals should consult their own tax advisors with respect to the tax consequences arising from acquisition, sale,exchange or other disposal of the ADSs and the receipt of the proceeds from source within Russia in their respect.Double Tax Treaty ProceduresWhere a non-resident holder of ADSs receives income from a Russian source, the Russian tax (if applicable under Russian domestic tax law) may bereduced or eliminated in accordance with the provisions of a double tax treaty. Advance treaty relief should be available for those eligible, subject to therequirements of the laws of Russia. In order for a non-resident holder to benefit from the applicable double tax treaty, documentary evidence is required toconfirm the applicability of the double tax treaty for which benefits are claimed. Currently, a non-resident holder is required to provide a tax residenceconfirmation issued by the competent tax authority of the relevant treaty country (duly apostilled or legalized, translated into Russian and notarized). Thetax residency confirmation needs to be renewed on an annual basis, and provided before the first payment of income in each calendar year. For a non-residentholder that is a legal entity or organization this should be a tax residency certificate for the relevant year.Starting from January 01, 2016, a non-resident holder who is an individual willing to obtain the advance double tax treaty relief at source shouldconfirm to a tax agent that he or she is tax resident in a relevant foreign jurisdiction having a double tax treaty with Russia by providing the tax agent with(i) a passport of a foreign resident, or (ii) another document envisaged by an applicable federal law or recognized as a personal identity document of a foreignresident in accordance with the double tax treaty, and (iii) upon request of the tax agent, a tax residency certificate for the relevant year issued by thecompetent authorities of his or her country of residence for tax purposes. A notarized Russian translation of the certificate is required. The above provisionsare intended to provide a tax agent with the opportunity of applying reduced (or zero) withholding tax rates under an applicable double tax treaty at source.However, due to the lack of available practice there is some uncertainty as to how they will be applied by the Russian tax authorities.In addition, in order to benefit from the applicable double tax treaty, the person claiming such benefits must be the beneficial owner of the relevantincome. Starting from January 1, 2017, under the Russian Tax Code, in addition to a certificate of tax residency, the tax agent is obliged to require aconfirmation from the non-resident holder or legal entity that it is the beneficial owner of the relevant income. As of the date of this annual report, the form ofsuch confirmation is not set by the Russian Tax Code and it is at the moment unclear how these measures will be applied in practice. Current clarifications ofthe Russian Ministry of Finance and Federal Tax Service guidance generally describe the information that is necessary to confirm the beneficial ownership ofincome, yet they do not set the precise form for the above confirmation. Due to the introduction of these changes, there can be no assurance that treaty reliefat source will be available in practice. The Russian tax authorities try to extend this requirement retrospectively (for details see “Russian anti-offshoremeasures may have adverse impact on our business, financial condition and results of operations”). 91 Table of ContentsNon-resident holders should consult their own tax advisors regarding possible tax treaty relief and procedures for obtaining such relief with respect toany Russian taxes imposed on any payments received with respect to the ADSs.Refund of Tax WithheldIf double tax treaty relief is available but Russian tax has nevertheless been withheld at the source of payment, an application for the refund of the taxwithheld may be made within three years from the end of the tax period in which the tax was withheld for non-resident holders.In order to obtain a refund, the non-resident holder that is a legal entity is required to file with the Russian tax authorities, among other documents, aduly apostilled or legalized, notarized Russian translation of the certificate of tax residence issued by the competent tax authority of the relevant treatycountry at the time the income was paid, as well as documents confirming receipt of such income and the withholding of Russian tax.The Russian tax authorities may, in practice, require a wide variety of documentation confirming the right to benefits under a double tax treaty. Suchdocumentation, in practice, may not be explicitly required by the Russian Tax Code. Obtaining a refund of Russian tax withheld may be a time consumingprocess and can involve considerable practicable difficulties, depending to a large extent on the position of the local tax inspectorates.If a non-resident holder who is an individual wishes to obtain a refund, he or she should provide a claim for a refund of the tax withheld and documentsconfirming the right for a refund under the Russian Tax Code to the tax agent. Starting from January 1, 2016, a claim for a refund and documents confirmingthe right for a refund under the Russian Tax Code can be filed within three years following the tax period in which the tax was withheld. In case there is notax agent on the date of receipt by the individual of confirmation of its tax residence status in a relevant foreign jurisdiction having an applicable double taxtreaty with Russia, the individual can file a claim for a refund and documents confirming the right for a refund directly with the Russian tax authorities.Non-resident holders should consult their own tax advisors should they need to obtain a refund of Russian taxes withheld on any payments receivedwith respect to the ADSs.Resident holdersA resident holder will generally be subject to all applicable Russian taxes in respect of the purchase of the ADSs and income received on the ADSs,including any distributions on ADS, gains from their sale, exchange or other disposal.Resident holders should consult their own tax advisors with respect to their tax position regarding the ADSs. F.Dividend and Paying Agents.Not applicable. G.Statements by Experts.Not applicable. H.Documents on Display.We are subject to the periodic reporting and other informational requirements of the Exchange Act. Under the Exchange Act, we are required to filereports and other information with the SEC. Specifically, we are required to file annually a Form 20-F within four months after the end of each fiscal year,which is December 31. Copies of reports and other information, when so filed, may be inspected without charge and may be obtained at prescribed rates at thepublic reference facilities maintained by the Securities and Exchange Commission at 100 F Street, N.E., Room 1580, Washington, D.C. 20549. The publicmay obtain information regarding the Washington, D.C. Public Reference Room by calling the Commission at 1-800-SEC-0330. The SEC also maintains awebsite at www.sec.gov that contains reports, proxy and information statements, and other information regarding registrants that make electronic filings withthe SEC using its EDGAR system. As a foreign private issuer, we are exempt from the rules under the Exchange Act prescribing the furnishing and content ofquarterly reports and proxy statements, and officers, directors and principal shareholders are exempt from the reporting and short-swing profit recoveryprovisions contained in Section 16 of the Exchange Act. I.Subsidiary Information.Not applicable. ITEM 11.Quantitative and Qualitative Disclosures About Market RiskThe main risks that could adversely affect our financial assets, liabilities or future cash flows are foreign exchange risk, liquidity and credit risk. Ourmanagement reviews and approves policies for managing each of the risks summarized below. 92 Table of ContentsForeign exchange riskForeign exchange risk is the risk that fluctuations in exchange rates will adversely affect items in our statement of comprehensive income, statement offinancial position and/or cash flows. Foreign currency denominated assets and liabilities give rise to foreign exchange exposure.As a result of our June 2014 secondary public offering, the Company increased its issued share capital by 2,292,330 class B shares and received U.S. $88,942,404. These proceeds less certain amounts spent for ongoing business activities are accounted as deposits in other currency in cash and cashequivalents as of December 31, 2017, 2016 and 2015. Due to the depreciation of the U.S. dollar against the ruble in 2017 and 2016 by approximately 5% and17% respectively, we recognized foreign exchange loss in the amount of RUB 236 million and RUB 975 million respectively. In 2015 the U.S. dollar hasappreciated against the ruble by 30%, thus we have recognized a foreign exchange gain in the amount of RUB 1,476 million for the year ended December 31,2015. We intend to use these assets for general corporate purposes including potential acquisitions.Foreign currency sensitivityThe following tables demonstrate the sensitivity to a reasonably possible change in U.S. dollar and euro exchange rates against Russian ruble, with allother variables held constant. The impact on profit before tax is due to changes in the carrying amount of monetary assets and liabilities denominated in U.S.dollar and euro when these currencies are not functional currencies of the respective Group subsidiary. Our exposure to foreign currency changes for all othercurrencies is not material. change in US Dollar Effect on profitbefore tax (in RUB millions)2017 +11% 83 (11%) (83)2016 +20% 655 (20%) (655) change in Euro Effect on profitbefore tax (in RUB millions)2017 +12.5% 36 (12.5%) (36)2016 +20% 40 (20%) (40)Liquidity risk and capital managementWe use cash from shareholders’ contributions, have sufficient cash and do not have any significant outstanding debt other than interbank debt withshort maturities (classified as due to banks). Deposits received from agents are also due on demand, but are usually offset against future payments processedthrough agents. We expect that agent’s deposits will continue to be offset against future payments and not be called by the agents. Customer accounts andamounts due to banks, trade and other payables are due on demand.Since 2014 Russian economy has been going through a period of macroeconomic slowdown and liquidity shortage in a number of markets (includingthose in which we operate), caused among other things by falling oil prices, ruble devaluation and the economic sanctions regime. Banks and other entities inRussia decreased credit limits in their everyday operations and we have noted that our merchants and partners also started, and in certain cases continue, torequest from us larger collateral to hedge their risks. We were able to manage these conditions and requirements to date, though the liquidity shortage in themarket if exacerbated may have further negative effects on our operations, which cannot be now reliably estimated.According to CBR requirements, bank’s capital calculated based on CBR instructions should be not less than 8% of its risk-adjusted assets. As ofDecember 31, 2017, Qiwi Bank JSC’s capital ratio comprised 20% (2016 – 27%), thereby exceeding the required level. We monitor the fulfillment ofrequirements on a daily basis and send the reports to CBR on a monthly basis. During the year ended December 31, 2017 and 2016 Qiwi Bank JSC andRapida LTD met the capital adequacy requirements.We manage our capital structure and make adjustments to it, in light of changes in economic conditions. Capital includes share capital, share premium,additional paid-in capital, other reserves and translation reserve. To maintain or adjust the capital structure, we may make dividend payments to shareholders,return capital to shareholders or issue new shares. Currently, we require capital to finance our growth, but we generate sufficient cash from our operations. Thetable below summarizes the maturity profile of our financial liabilities based on contractual undiscounted payments. Total Due:On demand Withina year More thana year (in RUB millions) Trade and other payables 19,599 19,599 — — Customer accounts and amounts due to banks 3,182 3,071 111 — Total as of December 31, 2017 22,781 22,670 111 — Total Due:On demand Withina year More thana year (in RUB millions) Trade and other payables 16,328 16,328 — — Customer accounts and amounts due to banks 2,342 2,342 — — Total as of December 31, 2016 18,670 18,670 — — 93 Table of ContentsCredit riskOur financial assets, which potentially subject us and our subsidiaries and associates to credit risk, consist principally of trade receivables, loans issued,cash and short-term investments. We sell services on a prepayment basis or ensure that our receivables are from customers with an appropriate credit history –large merchants and agents with sufficient and appropriate credit history. Our receivables from merchants and others, except for agents, are generallynon-interest-bearing and do not require collateral. Receivables from agents are interest-bearing and unsecured. We hold cash primarily with reputableRussian and international banks, including the Central Bank of Russia, which management considers having minimal risk of default, although credit ratingsof Russian and Kazakh banks are generally lower than those banks in more developed markets. Short-term investments include fixed-rate debt instrumentsissued by the Russian Government.Starting from 2017, we are also exposed to substantial credit risk through our payment-by-installment card project SOVEST, where Qiwi Bank JSCserves as a lender and bears all credit risk on outstanding loans. When granting loans on SOVEST cards, we use automated scoring solvency models andevaluate individually each application for the probability of fraud and social default. We use the information from the major credit bureaus as well as certainother data including the evaluation of the potential effects of changes in macroeconomic conditions and regional affiliation of the applicant in order toapprove or reject the application. We can then use manual verification for determining the credit limit for the approved applicants. We run advanced forward-looking models that are based on the analysis of the transactional behavior of individual customers in order to predict and stimulate usage as well as preventfraud, and we use a migration matrix approach for calculation of the loan loss provisions.As of December 31, 2017 the amount of total loans issued was equal to RUB 1,690 million up from nil as of December 31, 2016, the correspondingamount of provisions for loan impairment was RUB 222 million. A loan is considered overdue when the borrower fails to make any payment due under theloan at the reporting date and an overdue amount is recognized as the aggregate amount of all amounts due from the borrower under the respective loanagreement including accrued interest and commissions in any. For the purposes of our internal credit risk assessment, we consider all loans with a principaland/or interest payment that is more than 90 days overdue as “non-performing”.We distribute our installment cards to customers on a federal scale, across all regions of Russia. Our target audience includes Russian citizens withpermanent registration and aged 18 to 70 years. We also use a variety of distribution channels and strategies to obtain clients and therefore believe that ourcredit risk is broadly diversified.The management established a credit committee that develops and approves general principles for lending and takes special measures to mitigatecredit risk such as cut down of the credit limits for unreliable clients, diversification of methods of work with overdue borrowers and more advanced scoringmodels for the new borrowers.The carrying amount of accounts receivable, net of allowance for impairment of receivables, represents the maximum amount exposed to credit risk forthis type of receivables. The table below demonstrates the largest counterparties’ balances as a percentage of respective totals: Trade and other receivables Concentration of credit risks by main counterparties, % from total amount As ofDecember 31,2015 As ofDecember 31,2016 As ofDecember 31,2017 Top 5 48% 60% 47% Others 52% 40% 53% Collection of receivables may be influenced by economic factors. Management believes that there is no significant risk of recognition of additionalloss beyond the allowance already recorded. ITEM 12.Description of Securities Other Than Equity Securities A.Debt Securities.Not applicable. B.Warrants and Rights.Not applicable. 94 Table of ContentsC.Other Securities.Not applicable. D.American Depositary Shares.Fees and Expenses Persons depositing or withdrawing class B shares or ADS holders must pay: For:U.S.$5.00 (or less) per 100 ADSs (or portion of 100 ADSs) U.S.$0.05 (or less) per ADS A fee equivalent to the fee that would be payable if securities distributed to youhad been class B shares and the class B shares had been deposited for issuanceof ADSs U.S.$0.05 (or less) per ADSs per calendar year Registration or transfer fees Expenses of the depositary Taxes and other governmental charges the depositary or the custodian have topay on any ADS or share underlying an ADS, for example, stock transfer taxes,stamp duty or withholding taxes Any charges incurred by the depositary or its agents for servicing the depositedsecurities •  Issuance of ADSs, including issuances resulting from a distributionof class B shares or rights or other property •  Cancellation of ADSs for the purpose of withdrawal, including if thedeposit agreement terminates •  Any cash distribution to ADS holders •  Distribution of securities distributed to holders of depositedsecurities which are distributed by the depositary to ADS holders •  Depositary services •  Transfer and registration of class B shares on our share register to orfrom the name of the depositary or its agent when you deposit orwithdraw class B shares •  Cable, telex and facsimile transmissions (when expressly provided inthe deposit agreement) •  Converting foreign currency to U.S. dollars •  As necessary •  As necessaryThe depositary collects its fees for delivery and surrender of ADSs directly from investors depositing class B shares or surrendering ADSs for thepurpose of withdrawal or from intermediaries acting for them. The depositary collects fees for making distributions to investors by deducting those fees fromthe amounts distributed or by selling a portion of distributable property to pay the fees. The depositary may collect its annual fee for depositary services bydeduction from cash distributions or by directly billing investors or by charging the book-entry system accounts of participants acting for them. Thedepositary may generally refuse to provide fee-based services until its fees for these services are paid.From time to time, the depositary may make payments to us to reimburse and/or class B share revenue from the fees collected from ADS holders, orwaive fees and expenses for services provided, generally relating to costs and expenses arising out of establishment and maintenance of the ADS program. Inperforming its duties under the deposit agreement, the depositary may use brokers, dealers or other service providers that are affiliates of the depositary andthat may earn or share fees or commissions.Payment of TaxesYou will be responsible for any taxes or other governmental charges payable on your ADSs or on the deposited securities represented by any of yourADSs. The depositary may refuse to register any transfer of your ADSs or allow you to withdraw the deposited securities represented by your ADSs until suchtaxes or other charges are paid. It may apply payments owed to you or sell deposited securities represented by your ADSs to pay any taxes owed and you willremain liable for any deficiency. If the depositary sells deposited securities, it will, if appropriate, reduce the number of ADSs to reflect the sale and pay toADS holders any proceeds, or send to ADS holders any property, remaining after it has paid the taxes.PART II ITEM 13.Defaults, Dividend Arrearages and DelinquenciesNone. ITEM 14.Material Modifications to the Rights of Security Holders and Use of ProceedsNone. 95 Table of ContentsITEM 15.Controls and ProceduresEvaluation of Disclosure Controls and ProceduresThe company’s management, with the participation of the company’s chief executive officer and chief financial officer, evaluated the effectiveness ofthe company’s disclosure controls and procedures as of December 31, 2017. The term “disclosure controls and procedures,” as defined in Rules 13a-15(e) and15d-15(e) under the Exchange Act, means controls and other procedures of a company that are designed to ensure that information required to be disclosedby a company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specifiedin the SEC’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that informationrequired to be disclosed by a company in the reports that it files or submits under the Exchange Act is accumulated and communicated to the company’smanagement, including its principal executive and principal financial officers, as appropriate to allow timely decisions regarding required disclosure.Management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achievingtheir objectives and management necessarily applies its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Based onthe evaluation of the company’s disclosure controls and procedures as of December 31, 2017, the company’s chief executive officer and chief financialofficer concluded that, as of such date, the company’s disclosure controls and procedures were effective to allow timely decisions regarding requireddisclosure.Management’s Report on Internal Control over Financial ReportingOur management is responsible for establishing and maintaining adequate “internal control over financial reporting,” as defined in Rules 13a-15(f) and15d-15(f) under the Exchange Act. This rule defines internal control over financial reporting as a process designed by, or under the supervision of, acompany’s chief executive officer and chief financial officer and effected by our board of directors, management and other personnel, to provide reasonableassurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generallyaccepted accounting principles and includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accuratelyand fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessaryto permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the companyare being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regardingprevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financialstatements.Management assessed the design and operating effectiveness of our internal control over financial reporting as of December 31, 2017. This assessmentwas performed under the direction and supervision of our chief executive officer and chief financial officer, and based on criteria established in InternalControl—Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on that evaluation,management concluded that as of December 31, 2017, our internal control over financial reporting was effective.The effectiveness of our internal control over financial reporting as of December 31, 2017 has been audited by Ernst & Young LLC, our independentregistered public accounting firm. Their report may be found below:Report of Independent Registered Public Accounting FirmTo the Shareholders and the Board of Directors of Qiwi plcOpinion on Internal Control over Financial ReportingWe have audited Qiwi plc’s internal control over financial reporting as of December 31, 2017, based on criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) (the COSO criteria). In ouropinion, Qiwi plc (the “Company”) maintained, in all material respects, effective internal control over financial reporting as of December 31, 2017, based onthe COSO criteria.We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), theaccompanying consolidated balance sheets of QIWI plc (the “Company“) as of December 31, 2017 and 2016, the related consolidated statements ofcomprehensive income, consolidated statements of changes in equity, and consolidated cash flow statements for each of the three years in the period endedDecember 31, 2017, and the related notes and our report dated March 28, 2018 expressed an unqualified opinion thereon.Basis for OpinionThe Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectivenessof internal control over financial reporting included in the accompanying Management’s Report on Internal Control over Financial Reporting. Ourresponsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firmregistered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and theapplicable rules and regulations of the Securities and Exchange Commission and the PCAOB. 96 Table of ContentsWe conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtainreasonable assurance about whether effective internal control over financial reporting was maintained in all material respects.Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testingand evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considerednecessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.Definition and Limitations of Internal Control Over Financial ReportingA company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financialreporting and the preparation of financial statements for external purposes in accordance with International Financial Reporting Standards (IFRS). Acompany’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonabledetail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions arerecorded as necessary to permit preparation of financial statements in accordance with IFRS, and that receipts and expenditures of the company are beingmade only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention ortimely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of anyevaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degreeof compliance with the policies or procedures may deteriorate./s/ Ernst & Young LLCMoscow, RussiaMarch 28, 2018Changes in Internal Control over Financial ReportingThere have been no changes in our internal control over financial reporting identified in connection with an evaluation thereof that occurred duringthe period covered by this Annual Report on Form 20-F that have materially affected, or are reasonably likely to materially affect, our internal control overfinancial reporting. ITEM 16.[RESERVED] ITEM 16A.Audit Committee Financial ExpertOur board of directors has determined that Mr. Marcus Rhodes is an “audit committee financial expert” as defined in Item 16A of Form 20-F under theExchange Act. Our board of directors has also determined that Mr. Rhodes satisfies the “independence” requirements set forth in Rule 10A-3 under theExchange Act. ITEM 16B.Code of EthicsWe have adopted a Code of Ethics and Business Conduct that applies to all our employees, officers and directors, including our chief executive officerand our chief financial officer and our principal accounting officer. Our Code of Ethics and Business Conduct is available on our website athttps://investor.qiwi.com/corporate-governance/documents. ITEM 16C.Principal Accountant Fees and ServicesThe following table sets forth the aggregate fees by categories specified below in connection with certain professional services rendered by Ernst &Young, our principal external auditors, for the periods indicated. For the year ended December 31, 2016 2017 (in RUB millions) Audit Fees 44 44 Tax Fees 4 4 All Other Fees 4 8 Total 52 56 97 Table of ContentsAudit FeesAudit fees for 2016 and 2017 are the aggregate fees billed for the audit of our consolidated financial statements and other audit or interim reviewservices provided in connection with statutory and regulatory filings or engagements.Audit-Related FeesThere were no audit-related fees incurred in 2016 and 2017.Tax FeesTax fees in 2016 and 2017 were related to tax compliance and tax planning services.All Other FeesAll other fees in 2016 and 2017 relate to services in connection with corporate compliance matters.Pre-Approval Policies and ProceduresAll audit and non-audit services provided by our independent auditors must be pre-approved by our audit committee. ITEM 16D.Exemptions from the Listing Standards for Audit CommitteesNone. ITEM 16E.Purchases of Equity Securities by the Issuer and Affiliated PurchasersNone. ITEM 16F.Change in Registrant’s Certifying AccountantNone. ITEM 16G.Corporate GovernanceOur corporate affairs are governed by our memorandum and articles of association and the provisions of applicable Cyprus law, including theCompanies Law and common law. The Companies Law differs from laws applicable to U.S. corporations and their shareholders.Exemptions From Nasdaq Corporate Governance RequirementsThe Nasdaq Marketplace Rules, or the Nasdaq Rules, provide that foreign private issuers may follow home country practice in lieu of the corporategovernance requirements of the Nasdaq Stock Market LLC, subject to certain exceptions and requirements and except to the extent that such exemptionswould be contrary to U.S. federal securities laws and regulations. The significant differences between our corporate governance practices and those followedby U.S. companies under the Nasdaq Listing Rules are summarized as follows: • We follow home country practice that permits our board of directors to consist of less than a majority of independent directors, in lieu ofcomplying with Rule 5605(b)(1) of the Nasdaq Rules that requires that the board of directors consist of a majority of independent directors.Currently, three members of our board of directors out of the total seven members are independent with the meaning of the Nasdaq Listing Rules. • We follow home country practice that permits our board of directors not to implement a nominations committee or for directors to be nominatedby a majority of our independent directors, in lieu of complying with Rule 5605(e) of the Nasdaq Rules that requires the implementation of anominations committee or the nomination of directors by a majority of the independent directors. Subject to the rights of shareholders underCyprus law to nominate directors to our board, the methodology by which directors are nominated to our board is as set forth in “Board ofDirectors Appointment of Directors.” • We follow home country practice that permits us not to hold regular executive sessions where only independent directors are present, in lieu ofcomplying with Rule 5605(b)(2) of the Nasdaq Rules that requires that regular executive sessions are held where only independent directors arepresent. We do not hold regular executive sessions. • We follow home country practice that permits our compensation committee to not consist entirely of independent directors, in lieu of complyingwith Rule 5605(d) (1) of the Nasdaq Rules that requires that the board of directors have a compensation committee consisting of entirelyindependent directors. In addition, although our compensation committee charter provides that the compensation committee may, in its solediscretion, retain a compensation consultant, our compensation committee charter does not include all enumerated matters concerning retentionof compensation consultants as set forth in Rule 5605(d)(3) of the Nasdaq Rules. • We follow home country practice that permits the board of directors, without shareholder approval, to establish or materially amend any equitycompensation arrangements, in lieu of complying with Rule 5635(b) of the Nasdaq Rules that requires that our shareholders approve theestablishment or any material amendments to any equity compensation arrangements. 98 Table of Contents • Our board of directors has not made any determination with respect to the Company’s intention to follow Rule 5635(a), (b), and (d) of the NasdaqRules, relating to matters requiring shareholder approval. Cypriot law and our articles of association permit us, with approval of our board ofdirectors and without shareholder approval, to take the following actions: • Acquire the stock or assets of another company, where such acquisition results in the issuance of 20% or more of our outstanding sharecapital or voting power, in contrast to Rule 5635(a) of the Nasdaq Rules, which would require shareholder approval in order to enter intosuch an acquisition. • Enter into any transaction that may result in a person, or group of persons acting together, holding more than 20% of our outstandingshare capital or voting power. Such transaction may be considered a change of control under Rule 5635(b) of the Nasdaq Rules, requiringshareholder approval. Notwithstanding the above, Cypriot law would not permit us to enter into any reorganization, merger orconsolidation without shareholder approval. • Enter into any transaction other than a public offering involving the sale, issuance or potential issuance by the company of shares (orsecurities convertible into or exercisable for shares) equal to 20% or more of the outstanding share capital of the Company or 20% ormore of the voting power outstanding before the issuance for less than the greater of book or market value of the stock, in contrast toRule 5635(d), which would require shareholder approval for such issuance of shares (or securities convertible into or exercisable forshares).Please see also “—Rights Attaching to Shares—Issue of Shares and Pre-emptive Rights” for restrictions on the issuance of shares.We are not permitted to opt out of the requirement that we maintain an audit committee that consists entirely of independent directors and we currentlycomply with Rule 5605(c) of the Nasdaq Rules with respect to audit committee composition and practices. ITEM 16H.Mine Safety DisclosureNot applicable.PART III ITEM 17.Financial StatementsWe have responded to Item 18 in lieu of responding to this item. ITEM 18.Financial StatementsPlease refer to the financial statements beginning on page F-1. ITEM 19.ExhibitsIndex to Exhibits ExhibitNumber Description of Document 1.1 Articles of Association of QIWI plc 2.1 Form of Registrant’s American Depositary Receipt (included in Exhibit 2.3) 2.2 Specimen Certificate for Class B Shares of the Registrant (incorporated by reference to Exhibit 4.2 to QIWI plc’s Registration Statement on FormF-1/A, File No. 333-187579, filed on April 19, 2013) 2.3 Form of Deposit Agreement among the Registrant, the Depositary and Owners and Beneficial Owners of the American Depositary Shares issuedthereunder (incorporated by reference to Exhibit 4.3 to QIWI plc’s Registration Statement on Form F-1/A, File No. 333-187579, filed onApril 19, 2013) 2.4 Form of Amended and Restated Registration Rights Agreement among Saldivar Investments Limited, Sergey A. Solonin, Palmway HoldingsLimited, Antana International Corporation, Andrey N. Romanenko, Dargle International Limited, Igor N. Mikhailov, Bralvo Limited, E1Limited, Mail.ru Group Limited and Mitsui & Co., Ltd., and QIWI plc. (incorporated by reference to Exhibit 4.5 to QIWI plc’s RegistrationStatement on Form F-1, File No. 333-191221, filed on September 30, 2013) 8.1 Subsidiaries of the Registrant12.1 Rule 13a-14(a)/15d-14(a) Certification of Chief Executive Officer12.2 Rule 13a-14(a)/15d-14(a) Certification of Chief Financial Officer13.1 Certification of Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 ofthe Sarbanes-Oxley Act of 200215.1 Consent of Ernst & Young LLC 99 Table of ContentsINDEX TO THE CONSOLIDATED FINANCIAL STATEMENTSQIWI plcConsolidated financial statementsfor the year ended December 31, 2017 Report of independent registered public accounting firm F-2Consolidated financial statements Consolidated statement of financial position as of December 31, 2016 and 2017 F-3Consolidated statement of comprehensive income for the years ended December 31, 2015, 2016 and 2017 F-4Consolidated statement of cash flows for the years ended December 31, 2015, 2016 and 2017 F-5Consolidated statement of changes in equity for the years ended December 31, 2015, 2016 and 2017 F-6Notes to consolidated financial statements F-9 F-1 Table of ContentsReport of independent registered public accounting firmTo the shareholders and the Board of Directors of Qiwi plcOpinion on the Financial StatementsWe have audited the accompanying consolidated balance sheets of QIWI plc (the “Company“) as of December 31, 2017 and 2016, the relatedconsolidated statements of comprehensive income, consolidated statements of changes in equity, and consolidated cash flow statements for each of the threeyears in the period ended December 31, 2017, and the related notes (collectively referred to as the consolidated financial statements). In our opinion, theconsolidated financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2017 and 2016, and theresults of its operations and its cash flows for each of the three years in the period ended December 31, 2017, in conformity with International FinancialReporting Standards.We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company’sinternal control over financial reporting as of December 31, 2017, based on criteria established in Internal Control-Integrated Framework issued by theCommittee of Sponsoring Organizations of the Treadway Commission (2013 framework) and our report dated March 28, 2018 expressed an unqualifiedopinion thereon.Basis for OpinionThese financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’sfinancial statements based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States)(“PCAOB“) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules andregulations of the Securities and Exchange Commission and the PCAOB.We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtainreasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits included performingprocedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond tothose risks. Such procedures include examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits alsoincluded evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of thefinancial statements. We believe that our audits provide a reasonable basis for our opinion./s/ Ernst & Young LLCWe have served as the Company’s auditor since 2008Moscow, RussiaMarch 28, 2018 F-2 Table of ContentsQIWI plcConsolidated statement of financial positionAs of December 31, 2017(in millions of Rubles) Notes As ofDecember 31,2016 As ofDecember 31,2017 Assets Non-current assets Property and equipment 10 593 724 Goodwill and other intangible assets 11, 12 11,022 10,807 Investments in joint ventures 21 — 832 Long-term debt instruments 30 399 1,100 Long-term loans 13, 30 120 164 Other non-current assets 40 64 Deferred tax assets 26 270 245 Total non-current assets 12,444 13,936 Current assets Trade and other receivables 14 5,679 9,648 Short-term loans 13 19 1,691 Short-term debt instruments 30 1,772 704 Prepaid income tax 77 187 Cash and cash equivalents 15 18,997 18,406 Other current assets 16 661 458 Total current assets 27,205 31,094 Assets of disposal group classified as held for sale 7 25 29 Total assets 39,674 45,059 Equity and liabilities Equity attributable to equity holders of the parent Share capital 17 1 1 Additional paid-in capital 1,876 1,876 Share premium 17 12,068 12,068 Other reserve 1,064 1,462 Retained earnings 4,808 5,715 Translation reserve 131 (2) Total equity attributable to equity holders of the parent 19,948 21,120 Non-controlling interest 21 37 Total equity 19,969 21,157 Non-current liabilities Other non-current liabilities 2 10 Deferred tax liabilities 26 851 826 Total non-current liabilities 853 836 Current liabilities Trade and other payables 19 16,328 19,599 Customer accounts and amounts due to banks 20 2,342 3,182 VAT and other taxes payable 102 198 Income tax payable 68 32 Other current liabilities 10 51 Total current liabilities 18,850 23,062 Liabilities directly associated with the assets of a disposal group classified as held for sale 7 2 4 Total equity and liabilities 39,674 45,059 The accompanying notes form an integral part of these consolidated financial statements. F-3 Table of ContentsQIWI plcConsolidated statement of comprehensive incomefor the year ended December 31, 2017(in millions of Rubles, except per share data) Year ended December 31 Notes 2015 2016 2017 Revenue 22 17,717 17,880 20,897 Operating costs and expenses: Cost of revenue (exclusive of depreciation and amortization) 23 8,695 8,646 9,763 Selling, general and administrative expenses 24 3,469 3,423 6,243 Depreciation and amortization 10, 11 689 796 796 Impairment of intangible assets 11, 12 — 878 104 Profit from operations 4,864 4,137 3,991 Loss on disposal of subsidiaries 7 (38) (10) — Other income and expenses, net (23) (69) (41) Foreign exchange gain 29 2,801 1,040 257 Foreign exchange loss 29 (1,360) (1,963) (373) Interest income and expenses, net (93) (28) 6 Profit before tax 6,151 3,107 3,840 Income tax expense 26 (877) (618) (698) Net profit 5,274 2,489 3,142 Attributable to: Equity holders of the parent 5,187 2,474 3,114 Non-controlling interests 87 15 28 Other comprehensive income Other comprehensive income to be reclassified to profit or loss in subsequent periods: Exchange differences on translation of foreign operations Differences arising during the year 231 (330) (133) Accumulated exchange differences reclassified to earnings upon disposal of foreign operations 56 — — Total comprehensive income, net of tax effect of nil 5,561 2,159 3,009 Attributable to: Equity holders of the parent 5,443 2,144 2,981 Non-controlling interests 118 15 28 Earnings per share: Basic, profit attributable to ordinary equity holders of the parent 9 89.72 40.91 51.25 Diluted, profit attributable to ordinary equity holders of the parent 9 89.49 40.79 50.92 The accompanying notes form an integral part of these consolidated financial statements. F-4 Table of ContentsQIWI plcConsolidated statement of cash flowsfor the year ended December 31, 2017(in millions of Rubles) Year ended December 31 Notes 2015 2016 2017 Cash flows from operating activities Profit before tax 6,151 3,107 3,840 Adjustments to reconcile profit before tax to net cash flows (used in) /generated from operating activities Depreciation and amortization 10, 11 689 796 796 Foreign exchange loss/(gain), net (1,441) 923 116 Interest income, net 22 (559) (834) (1,016) Bad debt expense 13, 14, 24 362 215 220 Share-based payments 31 88 224 398 Impairment of intangible assets 12 — 878 104 Other 36 80 46 Operating profit before changes in working capital 5,326 5,389 4,504 (Increase)/decrease in trade and other receivables 2,248 (709) (3,683) (Increase)/decrease in other assets 129 (127) 150 Increase in customer accounts and amounts due to banks 409 90 898 Increase/(decrease) in trade and other payables (8,883) 1,020 3,414 Loans (issued)/repaid from banking operations 40 — (1,888) Cash (used in)/generated from operations (731) 5,663 3,395 Interest received 716 858 1,048 Interest paid (181) (101) (70) Income tax paid (811) (877) (813) Net cash flow (used in)/generated from operating activities (1,007) 5,543 3,560 Cash flows (used in)/generated from investing activities Acquisition of joint control companies 6 — — (813) Cash acquired upon /(used in) business combination 3,181 (10) — Net cash inflow/(outflow) on disposal of subsidiaries (57) — — Purchase of property and equipment (88) (388) (360) Purchase of intangible assets (222) (298) (819) Loans issued (780) (675) (376) Repayment of loans issued 458 774 316 Purchase of debt instruments (982) (549) (1,376) Proceeds from settlement of debt instruments 2,046 1,326 1,775 Net cash (used in)/generated from investing activities 3,556 180 (1,653) Cash flows (used in)/generated from financing activities Proceeds from borrowings 58 2 — Repayment of borrowings (1,252) (4) — Dividends paid to owners of the Group 25 (699) (4,628) (2,148) Dividends paid to non-controlling shareholders — (7) (12) Net cash (used in)/generated from financing activities (1,893) (4,637) (2,160) Effect of exchange rate changes on cash and cash equivalents 1,612 (1,428) (333) Net increase/(decrease) in cash and cash equivalents 2,268 (342) (586) Cash and cash equivalents at the beginning of year 15* 17,095 19,363 19,021 Cash and cash equivalents at the end of year 15* 19,363 19,021 18,435 *Cash and cash equivalents at the end of year 2016 and 2017 do not reconcile to Note 15 by 24 and 29 respectively, due to - the amount of cash classifiedas part of assets held for sale as of December 31, 2016 and 2017.The accompanying notes form an integral part of these consolidated financial statements. F-5 Table of ContentsQIWI plcConsolidated statement of changes in equityfor the year ended December 31, 2017(in millions of Rubles, except per share data) Notes Attributable to equity holders of the parent Non-controllinginterests Totalequity Share capital Additionalpaid-incapital Otherreserves Retainedearnings Translationreserve Total Numberof sharesissued andoutstanding Amount Sharepremium Balance as of December 31,2016 60,597,034 1 1,876 12,068 1,064 4,808 131 19,948 21 19,969 Profit for the year — — — — — 3,114 — 3,114 28 3,142 Exchange differences ontranslation of foreignoperations — — — — — — (133) (133) — (133) Total comprehensive income — — — — — 3,114 (133) 2,981 28 3,009 Share-based payments 31 — — — — 398 — — 398 — 398 Exercise of options 17 335,620 — — — — — — — — — Dividends (36 RUR per share) 25 — — — — — (2,207) — (2,207) — (2,207) Dividends to non-controllinginterest — — — — — — — — (12) (12) Balance as of December 31,2017 60,932,654 1 1,876 12,068 1,462 5,715 (2) 21,120 37 21,157 The accompanying notes form an integral part of these consolidated financial statements. F-6 Table of ContentsQIWI plcConsolidated statement of changes in equityfor the year ended December 31, 2017(in millions of Rubles, except per share data) Notes Attributable to equity holders of the parent Non-controllinginterests Totalequity Share capital Additionalpaid-incapital Otherreserves Retainedearnings Translationreserve Total Numberof sharesissued andoutstanding Amount Sharepremium Balance as of December 31,2015 60,418,601 1 1,876 12,068 840 7,177 461 22,423 13 22,436 Profit for the year — — — — — 2,474 — 2,474 15 2,489 Exchange differences ontranslation of foreignoperations — — — — — — (330) (330) — (330) Total comprehensive income — — — — — 2,474 (330) 2,144 15 2,159 Share-based payments 31 — — — — 224 — — 224 — 224 Exercise of options 17 178,433 — — — — — — — — — Dividends (80 RUR per share) 25 — — — — — (4,843) — (4,843) — (4,843) Dividends to non-controllinginterest — — — — — — — — (7) (7) Balance as of December 31,2016 60,597,034 1 1,876 12,068 1,064 4,808 131 19,948 21 19,969 The accompanying notes form an integral part of these consolidated financial statements. F-7 Table of ContentsQIWI plcConsolidated statement of changes in equityfor the year ended December 31, 2017(in millions of Rubles, except per share data) Notes Attributable to equity holders of the parent Non-controllinginterests Totalequity Share capital Additionalpaid-incapital Otherreserves Retainedearnings Translationreserve Total Numberof sharesissued andoutstanding Amount Sharepremium Balance as ofDecember 31, 2014 54,505,998 1 1,876 3,044 764 2,684 205 8,574 (240) 8,334 Profit (loss) for the year — — — — — 5,187 — 5,187 87 5,274 Exchange differences ontranslation of foreignoperations — — — — — — 256 256 31 287 Total comprehensiveincome — — — — — 5,187 256 5,443 118 5,561 Issue of share capital 5,593,041 — — 9,024 — — — 9,024 — 9,024 Share-based payments 31 — — — — 88 — — 88 — 88 Exercise of options 319,562 — — — — — — — — — Increase of ownership insubsidiaries — — — — (12) — — (12) 49 37 Disposal of subsidiaries — — — — — — — — 86 86 Dividends (11.5 RUR per share) 25 — — — — — (694) — (694) — (694) Balance as ofDecember 31, 2015 60,418,601 1 1,876 12,068 840 7,177 461 22,423 13 22,436 The accompanying notes form an integral part of these consolidated financial statements. F-8 Table of ContentsQIWI plcNotes to consolidated financial statementsfor the year ended December 31, 2017(in millions of Rubles, except per share data) 1.Corporate information and description of businessQIWI plc (hereinafter “the Company”) was registered on February 26, 2007 as a limited liability Company OE Investment in Cyprus under the CyprusCompanies Law, Cap. 113. The registered office of the Company is Kennedy 12, Kennedy Business Centre, 2nd Floor, P.C.1087, Nicosia, Cyprus. OnSeptember 13, 2010 the directors of the Company resolved to change the name of the Company from OE Investments Limited to QIWI Limited. OnFebruary 25, 2013 the directors of the Company resolved to change the legal form of the Company from QIWI Limited to QIWI plc. The consolidatedfinancial statements of QIWI plc and its subsidiaries for the year ended December 31, 2017 were authorized for issue by Board of Directors on March 15,2018.QIWI plc and its subsidiaries (collectively the “Group”) operate electronic online payment systems primarily in Russia, Kazakhstan, Moldova, Belarus,Romania, United Arab Emirates (UAE) and other countries and provide consumer and small and medium enterprises (SME) financial services.The Company was founded as a holding company as a part of the business combination transaction in which ZAO Ob’edinennya Sistema MomentalnykhPlatezhey and ZAO e-port Group of entities were brought together by way of contribution to the Company. The transaction was accounted for as a businesscombination in which ZAO Ob’edinennya Sistema Momentalnykh Platezhey was identified as the acquirer.The Company’ American Depositary Securities (ADS) have been listed on Nasdaq since May 3, 2013 and have been admitted to trading on MOEX sinceMay 20, 2013. Prior to that time, there was no public market for the Company’ ADSs or ordinary shares. Subsequently, the Company closed two follow-onofferings of its ADSs on October 3, 2013 and on June 20, 2014.Sergey Solonin is the ultimate controlling shareholder of the Group as of December 31, 2017.Information on the Company’s principal subsidiaries is disclosed in Note 5. 2.Principles underlying preparation of consolidated financial statements 2.1Basis of preparationThe consolidated financial statements are prepared on a historical cost basis. The consolidated financial statements are presented in Russian rubles (“RUB”)and all values are rounded to the nearest million (RUB (000,000)) except when otherwise indicated.The Group’s subsidiaries maintain and prepare their accounting records and prepare their statutory accounting reports in accordance with domesticaccounting legislation. Standalone financial statements of subsidiaries are prepared in their respective functional currencies (see Note 3.3 below). F-9 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 2.Principles underlying preparation of consolidated financial statements (continued) 2.1Basis of preparation (continued) The Group accounts are prepared in accordance with the IFRS standards and interpretations, as published by the IASB. These consolidated financialstatements are based on the underlying accounting records appropriately adjusted and reclassified for fair presentation in accordance with IFRS. IFRSadjustments include and affect but not limited to such major areas as consolidation, revenue recognition, accruals, deferred taxation, fair value adjustments,business combinations and impairment. 2.2Basis of consolidationThe consolidated financial statements comprise the financial statements of QIWI plc and its subsidiaries as of December 31 each year.Control is achieved when the Group is exposed, or has rights, to variable returns from its involvement with the investee and has the ability to affect thosereturns through its power over the investee.Specifically, the Group controls an investee if and only if the Group has: • Power over the investee (i.e. existing rights that give it the current ability to direct the relevant activities of the investee), • Exposure, or rights, to variable returns from its involvement with the investee, and • The ability to use its power over the investee to affect its returns.When the Group has less than a majority of the voting or similar rights of an investee, the Group considers all relevant facts and circumstances in assessingwhether it has power over an investee, including: • The contractual arrangement with the other vote holders of the investee, • Rights arising from other contractual arrangements, • The Group’s voting rights and potential voting rights. F-10 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 2.Principles underlying preparation of consolidated financial statements (continued) 2.2Basis of consolidation (continued) The Group re-assesses whether or not it controls an investee if facts and circumstances indicate that there are changes to one or more of the three elements ofcontrol. Consolidation of a subsidiary begins when the Group obtains control over the subsidiary and ceases when the Group losses control of the subsidiary.Assets, liabilities, income and expenses of a subsidiary acquired or disposed of during the year are included in the statement of comprehensive income fromthe date the Group gains control until the date the Group ceases to control the subsidiary. The financial statements of the subsidiaries are prepared for thesame reporting period as the parent company, using consistent accounting policies.All intra-group balances, income, expenses and unrealized gains and losses resulting from intra-group transactions are eliminated in full, except for theforeign exchange gains and losses arising on intra-group loans.Profit or loss and each component of other comprehensive income (OCI) are attributed to the equity holders of the parent of the Group and to thenon-controlling interests, even if this results in the non-controlling interests having a deficit balance. When necessary, adjustments are made to the financialstatements of subsidiaries to bring their accounting policies into line with the Group’s accounting policies.A change in the ownership interest of a subsidiary, without a loss of control, is accounted for as an equity transaction. If the Group loses control over asubsidiary, it: • Derecognises the assets (including goodwill) and liabilities of the subsidiary. • Derecognises the carrying amount of any non-controlling interests, including any components of other comprehensive income attributable to them. • Recognises the fair value of the consideration received. • Recognises the fair value of any investment retained. • Recognises any surplus or deficit in profit or loss. • Reclassifies to profit or loss or retained earnings, as appropriate, the amounts previously recognized in OCI as would be required if the Group haddirectly disposed of the related assets or liabilities. F-11 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 2.Principles underlying preparation of consolidated financial statements (continued) 2.3Changes in accounting policiesThe accounting policies adopted in the preparation of the consolidated financial statements are consistent with those followed in the preparation of theGroup’s annual financial statements for the year ended December 31, 2016, except for the adoption of the new and amended IFRS and IFRIC interpretationsas of January 1, 2017. The Group has not early adopted any other standard, interpretation or amendment that has been issued but is not yet effective.Although these new standards and amendments apply for the first time in 2017, they do not have a material impact on the annual consolidated financialstatements of the Group. The nature and the impact of each new standard or amendment that could have any potential effect on the Group’s financialstatements are described below:Amendments to IAS 7 Statement of Cash Flows: Disclosure InitiativeThe amendments require entities to provide disclosures about changes in their liabilities arising from financing activities, including both changes arisingfrom cash flows and non-cash changes (such as foreign exchange gains or losses). The only significant liability arising from financing activities for the Groupis dividend payables changes of what are disclosed in Note 25.Amendments to IAS 12 Income Taxes: Recognition of Deferred Tax Assets for Unrecognised LossesThe amendments clarify that an entity needs to consider whether tax law restricts the sources of taxable profits against which it may make deductions on thereversal of that deductible temporary difference. Furthermore, the amendments provide guidance on how an entity should determine future taxable profits andexplain the circumstances in which taxable profit may include the recovery of some assets for more than their carrying amount.Entities are required to apply the amendments retrospectively. However, on initial application of the amendments, the change in the opening equity of theearliest comparative period may be recognised in opening retained earnings (or in another component of equity, as appropriate), without allocating thechange between opening retained earnings and other components of equity. Entities applying this relief must disclose that fact.The Group applied the amendments retrospectively. However, their application has no effect on the Group’s financial position and performance as the Grouphas no deductible temporary differences or assets that are in the scope of the amendments.Annual Improvements Cycle—2014-2016Amendments to IFRS 12 Disclosure of Interests in Other Entities: Clarification of the scope of disclosure requirements in IFRS 12The amendments clarify that the disclosure requirements in IFRS 12, other than those in paragraphs B10–B16, apply to an entity’s interest in a subsidiary, ajoint venture or an associate (or a portion of its interest in a joint venture or an associate) that is classified (or included in a disposal group that is classified) asheld for sale.These amendments had no impact on the Group as there is no a joint venture or an associate that is classified as held for sale. F-12 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 2.Principles underlying preparation of consolidated financial statements (continued) 2.4Standards issued but not yet effectiveAmendments to IFRS 2 - Classification and Measurement of Share-based PaymentThe amendments to IFRS 2 Share-based Payment address three main areas: -the effects of vesting conditions on the measurement of a cash-settled share-based payment transaction; -the classification of a share-based payment transaction with net settlement features for withholding tax obligations; -and accounting where a modification to the terms and conditions of a share-based payment transaction changes its classification from cash settled toequity settled.On adoption, entities are required to apply the amendments without restating prior periods, but retrospective application is permitted if elected for all threeamendments and other criteria are met. The amendments are effective for annual periods beginning on or after January 1, 2018, with early applicationpermitted. These amendments are not expected to have any impact on the Group as there is no cash-settled share-based transactions.IFRS 16 - LeasesIFRS 16 was issued in January 2016 and sets out the principles that both parties to a contract, i.e. the customer (‘lessee’) and the supplier (‘lessor’), apply toprovide relevant information about leases in a manner that faithfully represents those transactions. Under IFRS 16 a lessee is required to recognize assets andliabilities arising from a lease. The new standard is applicable to all lease and sublease contracts except for leases of certain types of intangibles and someother specific assets and will supersede all current requirements for lease recognition and disclosure under IFRS.IFRS 16 is effective for annual periods beginning on or after January 1, 2019. Earlier application is permitted for entities that apply IFRS 15 at or before thedate of initial application of IFRS 16.The Group is in the process of assessment of the potential impact on its consolidated financial statements. As of the date of these financial statements, themost significant impact identified is that the Group will recognise new assets and liabilities for its operating leases of office buildings and kiosk places asdisclosed as non-cancellable operating leases in Note 27. In addition, the nature of expenses related to those leases will now change as IFRS 16 replaces thestraight-line operating lease expense with a depreciation charge for right-of-use assets and interest expense on lease liabilities. The Group has not yet decidedwhether it will use the optional exemptions.The Group plans to adopt IFRS 16 initially on January 1, 2019. The Group has not yet determined which transition approach to apply.The Group has not yet quantified the impact on its reported assets and liabilities of adoption of IFRS 16. The quantitative effect will depend on, inter alia, thetransition method chosen, the extent to which the Group uses the practical expedients and recognition exemptions, and any additional leases that the Groupenters into. The Group expects to disclose its transition approach and quantitative information before adoption. F-13 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 2.Principles underlying preparation of consolidated financial statements (continued) 2.4Standards issued but not yet effective (continued) IFRIC 22 - Foreign Currency Transactions and Advance ConsiderationIFRIC 22 provides requirements about which exchange rate to use in reporting foreign currency transactions (such as revenue transactions) when payment ismade or received in advance.The Interpretation is effective for annual periods beginning on or after January 1, 2018. Early application of interpretation is permitted and must be disclosed.However, since the Group’s current practice is in line with the Interpretation, the Group does not expect any effect on its consolidated financial statements.IFRIC Interpretation 23 Uncertainty over Income Tax TreatmentThe Interpretation addresses the accounting for income taxes when tax treatments involve uncertainty that affects the application of IAS 12 and does notapply to taxes or levies outside the scope of IAS 12, nor does it specifically include requirements relating to interest and penalties associated with uncertaintax treatments.The Interpretation specifically addresses the following: -Whether an entity considers uncertain tax treatments separately -The assumptions an entity makes about the examination of tax treatments by taxation authorities -How an entity determines taxable profit (tax loss), tax bases, unused tax losses, unused tax credits and tax rates -How an entity considers changes in facts and circumstancesAn entity must determine whether to consider each uncertain tax treatment separately or together with one or more other uncertain tax treatments. Theapproach that better predicts the resolution of the uncertainty should be followed. The interpretation is effective for annual reporting periods beginning on orafter January 1, 2019, but certain transition reliefs are available. The Group does not expect a significant impact on its financial statements on applying theinterpretation.Amendments to IAS 28 - Investments in Associates and Joint VenturesThe amendment clarified that an entity has an investment-by-investment choice for measuring investees at fair value through profit and loss in accordancewith IAS 28 if it owns these investees directly or indirectly through a venture capital organisation, or a mutual fund, unit trust or similar entities includinginvestment linked insurance funds.These amendments are effective for annual periods beginning on or after January 1, 2018, with early adoption permitted. The Group does not expect asignificant impact on its financial statements on applying the amendments to IAS 28. F-14 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 2.Principles underlying preparation of consolidated financial statements (continued) 2.4Standards issued but not yet effective (continued) IFRS 9 Financial InstrumentsIn July 2014, the IASB issued the final version of IFRS 9 Financial Instruments that replaces IAS 39 Financial Instruments: Recognition and Measurementand all previous versions of IFRS 9. IFRS 9 brings together all three aspects of the accounting for financial instruments project: classification andmeasurement, impairment and hedge accounting. IFRS 9 is effective for annual periods beginning on or after January 1, 2018, with early applicationpermitted. Except for hedge accounting, retrospective application is required but providing comparative information is not compulsory. For hedgeaccounting, the requirements are generally applied prospectively, with some limited exceptions.The Group plans to adopt the new standard on the required effective date and will not restate comparative information. During 2017, the Group has performeda detailed impact assessment of all three aspects of IFRS 9. This assessment is based on currently available information and may be subject to changes arisingfrom further reasonable and supportable information being made available to the Group in 2018 when the Group will adopt IFRS 9. Overall, the Groupexpects no significant impact on its statement of financial position and equity except for the effect of applying the impairment requirements of IFRS 9. TheGroup expects an increase in the loss allowance resulting in a negative impact on equity as discussed below.(a) Classification and measurementThe Group does not expect any impact on its balance sheet or equity on applying the classification and measurement requirements of IFRS 9. It expects tocontinue measuring at fair value all financial assets currently held at fair value. Debt securities, loans and trade receivables are held to collect contractualcash flows and are expected to give rise to cash flows representing solely payments of principal and interest. The Group analysed the contractual cash flowcharacteristics of those instruments and concluded that they meet the criteria for amortised cost measurement under IFRS 9. Therefore, reclassification forthese instruments is not required.(b) ImpairmentIFRS 9 requires the Group to record expected credit losses on all of its debt securities, loans and trade receivables, either on a 12-month or lifetime basis. TheGroup will apply the simplified approach and record lifetime expected losses on all trade receivables and common approach for the rest of financial asssets.The impact on corresponding asset allowances is presented in table below.(c) Hedge accountingThe Group does not applied hedge accounting in its financial statements.(d) Other adjustmentsIn addition to the adjustments described above, on adoption of IFRS 9, other items of the primary financial statements such as deferred taxes, assets held forsale and liabilities associated with them, investments in the associate and joint venture if material, will be adjusted as necessary. The non-controlling interestand exchange differences on translation of foreign operations will also be adjusted. F-15 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 2.Principles underlying preparation of consolidated financial statements (continued) 2.4.Standards issued but not yet effective (continued) In summary, the provisional impact of IFRS 9 adoption as of December 31, 2017 is expected to be, as follows: Ajustments Amount Assets Cash and cash equivalents b (130) Trade and other receivables b (38) Loans issued b (93) Debt instruments b (5) Deferred tax assets d 75 Total assets (191) Liabililies Other current liabilities b (111) Total Liabililies (111) Net impact on equity, Including (302) Retained earnings b (302) IFRS 15 Revenue from Contracts with CustomersIFRS 15 was issued in May 2014, and amended in April 2016, and establishes a five-step model to account for revenue arising from contracts with customers.Under IFRS 15, revenue is recognised at an amount that reflects the consideration to which an entity expects to be entitled in exchange for transferring goodsor services to a customer.The new revenue standard will supersede all current revenue recognition requirements under IFRS. Either a full retrospective application or a modifiedretrospective application is required for annual periods beginning on or after January 1, 2018. Early adoption is permitted.The Group plans to adopt the new standard on the required effective date using the full retrospective method. During 2017 the Group has not finalised itassessment of IFRS 15 application. However, that the Group expects that the application of IFRS 15 will not have a significant impact. F-16 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policiesSet out below are the principal accounting policies used to prepare these consolidated financial statements: 3.1Business combinations and goodwillBusiness combinations are accounted for using the acquisition method.Consideration transferred includes the fair values of the assets transferred, liabilities incurred by the Group to the previous owners of the acquiree, and equityinterests issued by the Group. Consideration transferred also includes the fair value of any contingent consideration and share-based payment awards of theacquiree that are replaced mandatorily in the business combination.If a business combination results in the termination of pre-existing relationships between the Group and the acquiree, then the Group identifies any amountsthat are not part of what the Group and the acquiree exchanged in the business combination. The Group recognizes as part of applying the acquisitionmethod, only the consideration transferred for the acquiree and the assets acquired and liabilities assumed in the exchange for the acquiree.If the business combination is achieved in stages, any previously held equity interest is re-measured at its acquisition date fair value and any resulting gain orloss is recognized in profit or loss. It is then considered in the determination of goodwill.Any contingent consideration to be transferred by the acquirer will be recognized at fair value at the acquisition date. Subsequently, contingentconsideration classified as an asset or liability, is measured at fair value with changes in fair value recognized in profit or loss. Contingent consideration thatis classified as equity is not re-measured and subsequent settlement is accounted for within equity.The Group measures any non-controlling interest at its proportionate interest in the identifiable net assets of the acquiree.Goodwill is initially measured at cost, being the excess of the aggregate of the consideration transferred and the amount recognized for non-controllinginterests, and any previous interest held, over the net identifiable assets acquired and liabilities assumed. If the fair value of the net assets acquired is inexcess of the aggregate consideration transferred, the Group re-assesses whether it has correctly identified all of the assets acquired and all of the liabilitiesassumed and reviews the procedures used to measure the amounts to be recognized at the acquisition date. If the re-assessment still results in an excess of thefair value of net assets acquired over the aggregate consideration transferred, then the gain is recognized in profit or loss. F-17 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.1Business combinations and goodwill (continued) After initial recognition, goodwill is measured at cost less any accumulated impairment losses. For the purpose of impairment testing, goodwill acquired in abusiness combination is, from the acquisition date, allocated of the Group’s cash generating units that are expected to benefit from the synergies of thecombination, irrespective of whether other assets or liabilities of the acquired entity are assigned to those units.Where goodwill has been allocated to a cash-generating unit and certain operation within that unit is disposed of, the goodwill associated with the operationdisposed of is included in the carrying amount of the operation when determining the gain or loss on disposal of the operation. Goodwill disposed in thiscircumstance is measured based on the relative values of the operation disposed and the portion of the cash-generating unit retained. 3.2Investments in associates and joint venturesThe Group’s investment in its associate and joint ventures are accounted for using the equity method. An associate is an entity in which the Group hassignificant influence. A joint venture is a joint arrangement whereby the parties that have joint control of the arrangement (i.e. unanimouns consent of theparties) have rights to the net assets of the arrangement.Under the equity method, the investment in the associate or joint venture is carried on the statement of financial position at cost plus post acquisitionchanges in the Group’s share of net assets of the associate/joint venture. Goodwill relating to the associate/joint venture is included in the carrying amount ofthe investment and is neither amortized nor individually tested for impairment.The statement of comprehensive income reflects the Group’s share of the results of operations of the associate/joint venture. When there has been a changerecognized directly in the equity of the investment, the Group recognizes its share of any changes and discloses this, when applicable, in the statement ofchanges in equity. Unrealized gains and losses resulting from transactions between the Group and the associate/joint venture are eliminated to the extent ofthe interest in it.The Group’s share of profit of an associate/joint venture is shown on the face of the statement of comprehensive income. This is the profit attributable toequity holders of the associate/joint venture and, therefore, is profit after tax and non-controlling interests in the subsidiaries of the associate/joint venture.The financial statements of the associates/joint ventures are prepared for the same reporting period as the Group. When necessary, adjustments are made tobring the accounting policies in line with those of the Group.After application of the equity method, the Group determines whether it is necessary to recognize an additional impairment loss on its investment in itsassociates/joint ventres. The Group determines at each reporting date whether there is any objective evidence that the investment in the associate/jointventure is impaired. If this is the case, the Group calculates the amount of impairment as the difference between the recoverable amount of an investment inassociate/joint venture and its carrying value and recognizes any respective loss in the statement of comprehensive income.Upon loss of significant influence over the associate/joint venture, the Group measures and recognizes any retaining investment at its fair value. Anydifference between the carrying amount of the associate/joint venture upon loss of significant influence and the fair value of the retained investment andproceeds from disposal is recognized in profit or loss. F-18 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.3Foreign currency translationThe consolidated financial statements are presented in Russian rubles (RUB), which is the Company’s functional and the Group’s presentation currency. Eachentity in the Group determines its own functional currency, depending on what the underlying economic environment is, and items included in the financialstatements of each entity are measured using that functional currency. Transactions in foreign currencies are initially recorded in the functional currency atthe functional currency rate at the date of the transaction. Monetary assets and liabilities denominated in foreign currencies are re-measured in to thefunctional currency at the functional currency rate of exchange at the reporting date. All differences are taken to profit or loss. They are shown separately foreach Group company but netted by major types of monetary assets and liabilities. Non-monetary items that are measured in terms of historical cost in aforeign currency are translated using the exchange rates as of the dates of the initial transactions.Non-monetary items measured at fair value in a foreign currency are translated using the exchange rates at the date when the fair value is determined. Thegain or loss arising on retranslation of non-monetary items is treated in line with the recognition of gain or loss on change in fair value of the item (i.e.,translation differences on items whose fair value gain or loss is recognized in other comprehensive income or profit or loss is also recognized in othercomprehensive income or profit or loss, respectively).The functional currency of the foreign operations is generally the respective local currency – US Dollar (U.S.$), Euro (€), Kazakhstan tenge (KZT),Belarussian ruble (BYR), Moldovan leu (MDL) and New Romanian leu (RON).As of the reporting date, the assets and liabilities of these operations are translated into the presentation currency of the Group (the Russian Ruble) at the rateof exchange at the reporting date and their statements of comprehensive income are translated at the average exchange rates for the year or exchange ratesprevailing on the date of specific transactions. The exchange differences arising on the translation are recognized in other comprehensive income. Ondisposal of a foreign entity, the deferred cumulative amount recognized in equity relating to that particular foreign operation is reclassified to the profit orloss.The exchange rates of the Russian ruble to each respective currency as of December 31, 2017 and 2016 were as follows: Average exchange rates forthe year ended December 31, Exchange rates atDecember 31, 2016 2017 2016 2017 US Dollar 67.0349 58.3529 60.6569 57.6002 Euro 74.2310 65.9014 63.8111 68.8668 Kazakhstan Tenge (100) 19.5980 17.8959 18.1637 17.3184 Belarussian Ruble 33.7165 30.2125 30.9474 29.1013 Moldovan Leu (10) 33.6961 31.6871 30.5269 33.6548 New Romanian Leu 16.5315 14.4216 14.0722 14.7822 The currencies listed above are not a fully convertible outside the territories of countries of their operations. Related official exchange rates are determineddaily by the Central Bank of the Russian Federation (further CBR). Market rates may differ from the official rates but the differences are, generally, withinnarrow parameters monitored by the respective Central Banks. The translation of assets and liabilities denominated in the currencies listed above into RUBfor the purposes of these financial statements does not indicate that the Group could realize or settle, in RUB, the reported values of these assets andliabilities. Likewise, it does not indicate that the Group could return or distribute the reported RUB value of capital and retained earnings to its shareholders. F-19 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.4Property and equipment3.4.1 Cost of property and equipmentProperty and equipment are stated at cost less accumulated depreciation and any accumulated impairment loss. Expenditures for continuing repairs andmaintenance are charged to the profit or loss as incurred.3.4.2 Depreciation and useful livesDepreciation is calculated on property and equipment on a straight-line basis from the time the assets are available for use, over their estimated useful lives asfollows: Processing servers and engineering equipment 3-10 years Computers and office equipment 3-5 years Other equipment 2-20 years Useful lives of leasehold improvements of leased office premises included in engineering equipment and other equipment are determined at the lowerbetween the useful live of the asset or the lease term.The asset’s residual values, useful lives and depreciation methods are reviewed, and adjusted as appropriate, at each financial year-end. 3.5Intangible assets3.5.1 Software and other intangible assetsSoftware and other intangible assets acquired separately are measured on initial recognition at cost. The cost of intangible assets acquired in a businesscombination is their fair value as of the date of acquisition. Following initial recognition, intangible assets are carried at cost less any accumulatedamortization and accumulated impairment losses.Following initial recognition of the development expenditure as an asset, the cost model is applied requiring the asset to be carried at cost less anyaccumulated amortization and accumulated impairment losses. Amortization of the asset begins when development is complete and the asset is available foruse. It is amortized over the period of expected generation of future benefits, generally 3-5 years. During the period of development, the asset is tested forimpairment annually.3.5.2 Software development costsDevelopment expenditure on an individual project is recognized as an intangible asset when the Group can demonstrate the technical feasibility ofcompleting the intangible asset so that it will be available for use or sale, its intention to complete and its ability to use or sell the asset, how the asset willgenerate future economic benefits, the availability of resources to complete the asset and the ability to measure reliably the expenditure during development.3.5.3 Useful life and amortization of intangible assetsThe Group assesses whether the useful life of an intangible asset is finite or indefinite and, if finite, the length of that useful life. An intangible asset isregarded by the entity as having an indefinite useful life when, based on an analysis of all of the relevant factors, there is no foreseeable limit to the periodover which the asset is expected to generate net cash inflows for the entity. F-20 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.5Intangible assets (continued) Intangible assets with finite lives are amortized on a straight-line basis over the useful economic lives and assessed for impairment whenever there is anindication that the intangible asset may be impaired. Below is the summary of useful lives of intangible assets: Customer relationships and contract rights 4-15 years Computer Software 3-10 years Bank license indefiniteTrademarks and other intangible assets 3-6 years Amortization periods and methods for intangible assets with finite useful lives are reviewed at least at each financial year-end. Changes in the expecteduseful life or the expected pattern of consumption of future economic benefits embodied in the asset are accounted for by changing the amortization periodor method, as appropriate, and treated as changes in accounting estimates.Intangible assets with indefinite useful lives are not amortized, but are tested for impairment annually, either individually or at the cash-generating unit level.The assessment of indefinite life is reviewed annually to determine whether the indefinite life continues to be supportable. Indefinite-lived intangible assetsinclude the acquired licenses for banking operations. It is considered indefinite-lived as the related license is expected to be renewed indefinitely.Gains or losses arising from derecognition of an intangible asset are measured as the difference between the net disposal proceeds and the carrying amount ofthe asset and are recognized in the statement of comprehensive income when the asset is derecognized. 3.6Impairment of non-financial assetsThe Group assesses at each reporting date whether there is an indication that an asset, other than goodwill and intangible assets with indefinite useful life,may be impaired. If any such indication exists, or when annual impairment testing for an asset is required, the Group estimates the asset’s recoverable amount.An asset’s recoverable amount is the higher of an asset’s or cash-generating unit’s fair value less costs to sell and its value in use and is determined for anindividual asset, unless the asset does not generate cash inflows that are largely independent of those from other assets or groups of assets. Where the carryingamount of an asset exceeds its recoverable amount, the asset is considered impaired and is written down to its recoverable amount. In assessing value in use,the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value ofmoney and the risks specific to the asset. In determining fair value less costs to sell, an appropriate valuation model is used.These calculations are corroborated by valuation multiples, quoted share prices for publicly traded analogues, if applicable, or other available fair valueindicators.The Group bases its impairment calculation on detailed budgets and forecast calculations, which are prepared separately for each of the Group’s cashgenerating units (CGU), to which the individual assets are allocated. F-21 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.6Impairment of non-financial assets (continued) These budgets and forecast calculations generally cover a period of five years or longer, when management considers appropriate. For longer periods, a long-term growth rate is calculated and applied to project future cash flows after the last year.Impairment losses of continuing operations are recognized in profit or loss in those expense categories consistent with the function of the impaired asset.For assets excluding goodwill, an assessment is made at each reporting date as to whether there is any indication that previously recognized impairmentlosses may no longer exist or may have decreased. If such indication exists, the Group makes an estimate of recoverable amount. A previously recognizedimpairment loss is reversed only if there has been a change in the estimates used to determine the asset’s recoverable amount since the last impairment losswas recognized. If that is the case, the carrying amount of the asset is increased to its recoverable amount.That increased amount cannot exceed the carrying amount that would have been determined, net of depreciation, had no impairment loss been recognized forthe asset in prior years. Such reversal is recognized in profit or loss. The following criteria are also applied in assessing impairment of specific assets:GoodwillGoodwill is tested for impairment annually and when circumstances indicate that the carrying value may be impaired. Impairment is determined for goodwillby assessing the recoverable amount of the cash-generating units, to which the goodwill relates. Where the recoverable amount of the cash-generating units isless than their carrying amount an impairment loss is recognized. Impairment losses relating to goodwill cannot be reversed in future periods. The Groupperforms its annual impairment test of goodwill as of December 31 and whenever certain events and circumstances indicate that its carrying value may beimpaired.Intangible assetsIntangible assets with indefinite useful lives are tested for impairment annually as of December 31, either individually or at the cash generating unit level, asappropriate and whenever events and circumstances indicate that an asset may be impaired. 3.7Financial assets3.7.1 Initial recognition and measurementFinancial assets within the scope of IAS 39 are classified as financial assets at fair value through profit or loss, loans and receivables, held-to-maturityinvestments, or available-for-sale (AFS) financial assets, as appropriate. When financial assets are recognized initially, they are measured at fair value, plus, inthe case of investments not at fair value through profit or loss, directly attributable transaction costs. The Group determines the classification of its financialassets on initial recognition and, where allowed and appropriate, re-evaluates this designation at each financial year-end. All regular way purchases and salesof financial assets are recognized on the trade date, which is the date that the Group commits to purchase the asset. Regular way purchases or sales arepurchases or sales of financial assets that require delivery of assets within the period generally established by regulation or convention in the marketplace. F-22 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.7Financial assets (continued) 3.7.2 Subsequent measurementFinancial assets at fair value through profit or lossFinancial assets at fair value through profit or loss include financial assets held for trading and financial assets designated upon initial recognition at fairvalue through profit or loss. Financial assets are classified as held for trading if they are acquired for the purpose of selling or repurchasing in the near term.Financial assets at fair value through profit and loss are carried in the statement of financial position at fair value with net changes in fair value recognized in“change in fair value of derivative financial assets”, “other gains” or “other losses” in the statement of comprehensive income.Financial assets designated upon initial recognition at fair value through profit or loss are designated at their initial recognition date and only if the criteriaunder IAS 39 are satisfied.The Group has not designated any financial assets at fair value through profit or loss.Loans and receivablesLoans and receivables are non-derivative financial assets with fixed or determinable payments that are not quoted in an active market. After initialmeasurement, loans and receivables are carried at amortized cost using the effective interest rate method less any allowance for impairment. Gains and lossesare recognized in profit or loss when the loans and receivables are derecognized or impaired, as well as through the amortization process.Debt instrumentsDebt instruments and financial investments are non-derivative financial assets with fixed or determinable payments and fixed maturities, which the Group hasthe intention and ability to hold to maturity. After initial measurement, held-to-maturity financial investments are subsequently measured at amortized costusing the effective interest rate (EIR), less impairment.If the Group sold or reclassified more than an insignificant amount of debt instruments before maturity (other than in certain specific circumstances), theentire category would be tainted and would have to be reclassified as available-for-sale.AFS financial assetsAFS financial assets include equity investments. Equity investments classified as AFS are those that are neither classified as held for trading nor designated atfair value through profit or loss.After initial measurement, AFS financial assets are subsequently measured at fair value with unrealized gains or losses recognized in OCI and credited in theAFS reserve until the investment is derecognized, at which time the cumulative gain or loss is recognized in other operating income, or the investment isdetermined to be impaired, when the cumulative loss is reclassified from the AFS reserve to the statement of profit or loss in finance costs. Interest earnedwhilst holding AFS financial assets is reported as interest income using the EIR method. F-23 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.7Financial assets (continued) Amortized costHeld-to-maturity investments, due from banks and loans and advances to customers and debt issued, other funds lent and loans and receivables are measuredat amortized cost. This is computed using the EIR method less any allowance for impairment. Amortized cost is calculated taking into account any premiumor discount on acquisition and includes transaction costs and fees that are an integral part of the effective interest rate. The EIR amortization is included ininterest income in the statement of comprehensive income. The losses arising from impairment are recognized in the statement of comprehensive income infinance costs for loans and in cost of sales or other operating expenses for receivables.3.7.3 Impairment and derecognition of financial assetsImpairmentThe Group assesses at each reporting date whether a financial asset or group of financial assets is impaired.Assets carried at amortized costFor financial assets carried at amortized cost (such as loans and receivables, held-to-maturity investments), the Group first assesses individually whetherobjective evidence of impairment exists for financial assets that are individually significant, or collectively for financial assets that are not individuallysignificant. If the Group determines that no objective evidence of impairment exists for an individually assessed financial asset, it includes the asset in agroup of financial assets with similar credit risk characteristics and collectively assesses them for impairment. Assets that are individually assessed forimpairment and for which an impairment loss is, or continues to be, recognized are not included in a collective assessment of impairment.For the purposes of a collective evaluation of impairment, financial assets are grouped on the basis of similar credit risk characteristics. Those characteristicsare relevant to the estimation of future cash flows ability to pay all amounts due according to the contractual terms of the assets being evaluated. Future cashflows in a group of financial assets that are collectively evaluated for impairment, are estimated on the basis of the contractual cash flows of the assets and theexperience of management in respect of the extent to which amounts will become overdue as a result of past loss events and the success of recovery ofoverdue amounts. Past experience is adjusted on the basis of current observable data to reflect the effects of current conditions that did not affect past periods,and to remove the effects of past conditions that do not exist currently.If there is objective evidence that an impairment loss on assets carried at amortized cost has been incurred, the amount of the loss is measured as thedifference between the asset’s carrying amount and the present value of estimated future cash flows (excluding future expected credit losses that have notbeen incurred) discounted at the financial asset’s original effective interest rate (i.e. the effective interest rate computed at initial recognition). The carryingamount of the asset is reduced through use of an allowance account. The amount of the loss is recognized in profit or loss. F-24 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.7Financial assets (continued) If, in a subsequent period, the amount of the impairment loss decreases and the decrease can be related objectively to an event occurring after the impairmentwas recognized, the previously recognized impairment loss is reversed, to the extent that the carrying value of the asset does not exceed its amortized cost atthe reversal date. Any subsequent reversal of an impairment loss is recognized in profit or loss.In relation to trade receivables, a provision for impairment is made when there is objective evidence (such as the probability of insolvency or significantfinancial difficulties of the debtor) that the Group will not be able to collect all of the amounts due under the original terms of the invoice. The carryingamount of the receivable is reduced through use of an allowance account. Impaired debts are derecognized when they are assessed as uncollectible.DerecognitionA financial asset (or, where applicable a part of a financial asset or part of a group of similar financial assets) is derecognized when: • The rights to receive cash flows from the asset have expired • The Group has transferred its rights to receive cash flows from the asset or has assumed an obligation to pay the received cash flows in full withoutmaterial delay to a third party under a ‘pass-through’ arrangement; and either (a) the Group has transferred substantially all the risks and rewards of theasset, or (b) the Group has neither transferred nor retained substantially all the risks and rewards of the asset, but has transferred control of the asset.When the Group has transferred its rights to receive cash flows from an asset or has entered into a pass-through arrangement, and has neither transferred norretained substantially all of the risks and rewards of the asset nor transferred control of the asset, the asset is recognized to the extent of the Group’scontinuing involvement in the asset.In that case, the Group also recognizes an associated liability. The transferred asset and the associated liability are measured on a basis that reflects the rightsand obligations that the Group has retained.Continuing involvement that takes the form of a guarantee over the transferred asset is measured at the lower of the original carrying amount of the asset andthe maximum amount of consideration that the Group could be required to repay. F-25 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.8Financial liabilities 3.8.1 Initial recognition and measurementFinancial liabilities within the scope of IAS 39 are classified as financial liabilities at fair value through profit or loss, loans and borrowings, or as derivativesdesignated as hedging instruments in an effective hedge, as appropriate. The Group determines the classification of its financial liabilities at initialrecognition.Financial liabilities are recognized initially at fair value less, in the case of loans and borrowings, directly attributable transaction costs.The Group’s financial liabilities include trade and other payables, bank overdraft, customer accounts and amounts due to banks.The measurement of financial liabilities depends on their classification as follows:Financial liabilities at fair value through profit or lossFinancial liabilities at fair value through profit or loss include financial liabilities held for trading and financial liabilities designated upon initialrecognition at fair value through profit or loss.Financial liabilities are classified as held for trading if they are acquired for the purpose of selling in the near term. This category includes derivative financialinstruments entered into by the Group that do not meet the hedge accounting criteria as defined by IAS 39.Gains or losses on liabilities held for trading are recognized in profit or loss.The Group has not designated any financial liabilities at fair value through profit or loss.Loans, borrowing, customer accounts and amounts due to banks and payablesAfter initial recognition, interest bearing loans, borrowings and payables are subsequently measured at amortized cost using the effective interest ratemethod.Gains and losses are recognized in profit or loss when the liabilities are derecognized as well as through the amortization process.3.8.2 Derecognition of financial liabilitiesA financial liability is derecognized when the obligation under the liability is discharged or cancelled or expires. Where an existing financial liability isreplaced by another from the same lender on substantially different terms, or the terms of an existing liability are substantially modified, such an exchange ormodification is treated as a derecognition of the original liability and the recognition of a new liability, and the difference in the respective carrying amountsis recognized in profit or loss. F-26 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.8Financial liabilities (continued) 3.8.3 Offsetting financial assets and liabilitiesFinancial assets and financial liabilities are offset and the net amount reported in the consolidated statement of financial position if, and only if: • There is a currently enforceable legal right to offset the recognized amounts; and • There is an intention to settle on a net basis, or to realize the assets and settle the liabilities simultaneously.The right of set-off: • Must not be contingent on a future event; and • Must be legally enforceable in all of the following circumstances:(i) the normal course of business;(ii) the event of default; and(iii) the event of insolvency or bankruptcy of the entity and all of the counterparties 3.9Cash and cash equivalentsCash comprises cash at banks and in hand and short-term deposits with an original maturity of three months or less. All these items are included as acomponent of cash and cash equivalents for the purpose of the statement of financial position and statement of cash flows. 3.10Employee benefits3.10.1 Short-term employee benefitsWages and salaries paid to employees are recognized as expenses in the current period. The Group also accrues expenses for future vacation payments andshort-term employee bonuses.3.10.2 Social contributions and define contributions to pension fundUnder provisions of the Russian legislation, social contributions include defined contributions to pension and other social funds of Russia and are calculatedby the Group by the application of a regressive rate (from 30% to 10% in 2017, 2016 and 2015) to the annual gross remuneration of each employee. For theyear ended December 31, 2017 defined contributions to pension fund of Russia of the Group amounted to 473 (2016 – 315; 2015 – 270). F-27 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.11ProvisionsProvisions are recognized when the Group has a present legal or constructive obligation as a result of past events, it is probable that an outflow of resourceswill be required to settle the obligation, and a reliable estimate of the amount can be made. Where the Group expects a provision to be reimbursed, forexample under an insurance contract, the reimbursement is recognized as a separate asset but only when the reimbursement is virtually certain.If the effect of discounting is material, provisions are determined by discounting the expected value of future cash flows at a pre-tax rate that reflects currentmarket assessments of the time value of money and, where appropriate, the risks specific to the liability. Where discounting is used, the increase in theprovision due to the passage of time is recognized as an interest expense. 3.12Special contribution for defence of the Republic of CyprusDividend DistributionCyprus entities that do not distribute 70% of their profits after tax, as defined by the relevant tax law, within two years after the end of the relevant tax year,are deemed to have distributed as dividends 70% of these profits. A special contribution for the defence fund of the Republic of Cyprus is levied at the 17%rate for 2015, 2016, 2017 and thereafter will be payable on such deemed dividends distribution. Profits that are attributable to shareholders who are not taxresident of Cyprus and own shares in the Company either directly and/or indirectly at the end of two years from the end of the tax year to which the profitsrelate, are exempted. The amount of deemed distribution is reduced by any actual dividends paid out of the profits of the relevant year at any time. Thisspecial contribution for defence is payable by the Company for the account of the shareholders.The Company’s ultimate shareholder as of December 31, 2017 is non-Cypriot tax resident and as such the Cypriot deemed dividend distribution rules are notapplicable.Dividend incomeDividends received from a non-resident (foreign) company are exempt from the levy of defence contribution if either the dividend paying company derives atleast 50% of its income directly or indirectly from activities which do not lead to investment income (“active versus passive investment income test” is met)or the foreign tax burden on the profit to be distributed as dividend has not been substantially lower than the Cypriot corporate income tax rate (i.e. lowerthan 6,25%) at the level of the dividend paying company (“effective minimum foreign tax test” is met).The Company has not been subject to defence tax on dividends received from abroad as the dividend paying entities are engaged in other than investingactivities. F-28 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.13Income taxesCurrent income taxCurrent income tax assets and liabilities for the current and prior periods are measured at the amount expected to be recovered from or paid to the taxationauthorities. The tax rates and tax laws used to compute the amount are those that are enacted or substantively enacted by the reporting date.Current income tax relating to items recognized in other comprehensive income is recognized in other comprehensive income.Deferred income taxDeferred tax is recognized in respect of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and theamounts used for taxation purposes. Deferred tax is not recognized for the following temporary differences: the initial recognition of assets or liabilities in atransaction that is not a business combination and that affects neither accounting nor taxable profit or loss, and differences relating to investments insubsidiaries to the extent that it is probable that they will not reverse in the foreseeable future. In addition, deferred tax is not recognized for taxabletemporary differences arising on the initial recognition of goodwill. Deferred tax is measured at the tax rates that are expected to be applied to temporarydifferences when they reverse, based on the laws that have been enacted or substantively enacted by the reporting date.Deferred tax assets and liabilities are offset if there is a legally enforceable right to offset current tax liabilities and assets, and they relate to income taxeslevied by the same tax authority on the same taxable entity, or on different tax entities, but they intend to settle current tax liabilities and assets on a net basisor their tax assets and liabilities will be realized simultaneously.A deferred tax asset is recognized for unused tax losses, tax credits and deductible temporary differences, to the extent that it is probable that future taxableprofits will be available against which they can be utilized. Deferred tax assets are reviewed at each reporting date and are reduced to the extent that it is nolonger probable that the related tax benefit will be realized. F-29 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.14Revenue and certain expenses recognitionRevenue is recognized to the extent that it is probable that the economic benefits will flow to the Group and the revenue can be reliably measured. Revenuesand related cost of revenue from services are recognized in the period when services are rendered, regardless of when payment is made.Payment processing fee revenues and related transaction costsThe Group earns a fee for processing payments initiated by the ultimate customers (“consumers”) to pay to merchants and service providers (“merchants”) ortransfer money to other individuals. Payment processing fees are earned from consumers or merchants, or both. Consumers can make payments to variousmerchants through kiosks or network of agents and banks participants of payment system or through the Group’s website or applications using a unique userlogin and password (e-payments). Payment kiosks are owned by third parties – cash collection agents (“agents”). When consumer payment is processed, theGroup may incur transaction costs to acquire payments payable to agents, banks-participants, mobile operators, international payment systems and otherparties. The payment processing fee revenue and related receivable, as well as the transaction cost and the related payable, are recognized at the point whenmerchants or individuals accept payments from consumers in the gross amount, including fees payable for payment acquisition. Payment processing fees andtransaction costs are reported gross, except for the consumer fees on payments collected through payment kiosks, which is recorded in the net amountreceivable from the agents-owners of kiosks. Visa payment processing fee revenues and related transaction costs are reported net.In accordance with terms and conditions of use of QIWI Wallet accounts and QIWI system rules, the Group charges a fee to its consumers on the balance ofunused accounts after certain period of inactivity and unclaimed payments. Such fees are recorded as revenues in the period a fee is charged.The Group generates revenue from the foreign currency conversion when payments are made in currencies different from the country of the consumer, mainlyRussia. The Group recognizes the related revenues at the time of conversion in the amount of conversion commission representing the difference between thecurrent Russian or relevant country Central Bank foreign currency exchange rate and the foreign currency exchange rate charged by the Group’s processingsystem.Cash and settlement servicesThe Group charges a fee for managing current accounts and deposits of individuals and legal entities, including guarantee deposits from agents placed withthe bank to cover consumer payments they accept. Related revenue is recorded as services are rendered or as transactions are processed. F-30 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.14Revenue and certain expenses recognition (continued) Interest revenue, interest income and interest expenseFor all financial instruments measured at amortized cost, interest bearing financial assets classified as available for sale and financial instruments designatedat fair value through profit or loss, interest income or expense is recorded using the EIR. The carrying amount of the financial asset or financial liability isadjusted if the Group revises its estimates of payments or receipts. Once the recorded value of a financial asset or a group of similar financial assets has beenreduced due to an impairment loss, interest income continues to be recognized using the rate of interest used to discount the future cash flows for the purposeof measuring the impairment loss. Interest income from bank loans and short- and long-term investments performed as part of the Group’s treasury function isclassified as part of revenues, Interest income derived from loans issued to various third and related parties as part of other arrangements is classified asinterest income. Cash receipts of both types of interest are included into interest received in the statement of cash flows.Interest expense from bank borrowings intended to attract funds to offer them as agents’ overdrafts is classified as part of cost of revenue. Interest expensederived from borrowings attracted from various third parties as part of other arrangements and interest expense from bank guaranties is classified as interestexpense not as part of cost of revenue. Cash disbursements of both types of interest are included into interest paid in the statement of cash flows. F-31 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.15Share-based paymentsEmployees of the Group receive remuneration in the form of share-based payments, whereby employees render services as consideration for equityinstruments (equity-settled transactions).The cost of equity-settled transactions is recognized, together with a corresponding increase in other reserves in equity, over the period in which theperformance and/or service conditions are fulfilled. The cumulative expense recognized for equity-settled transactions at each reporting date until the vestingdate reflects the extent to which the vesting period has expired and the Group’s best estimate of the number of equity instruments that will ultimately vest.The statement of comprehensive income expense or credit for a period represents the movement in cumulative expense recognized as of the beginning andend of that period and is recognized in compensation to employees and other personnel expenses.No expense is recognized for awards that do not ultimately vest, except for equity-settled transactions for which vesting is conditional upon a market ornon-vesting condition. These are treated as vested irrespective of whether or not the market or non-vesting condition is satisfied, provided that all otherperformance and/or service conditions are satisfied.When the terms of an equity-settled award are modified, the minimum expense recognized is the expense that would have been incurred had the terms notbeen modified, if the original terms of the award are met. An additional expense is recognized for any modification that increases the total fair value of theshare-based payment transaction, or is otherwise beneficial to the employee as measured at the date of modification.When an equity-settled award is cancelled, it is treated as if it vested on the date of cancellation, and any expense not yet recognized for the award isrecognized immediately. This includes any award where non-vesting conditions within the control of either the entity or the employee are not met. However,if a new award is substituted for the cancelled award, and designated as a replacement award on the date that it is granted, the cancelled and new awards aretreated as if they were a modification of the original award, as described in previous paragraph.The dilutive effect of outstanding options is reflected as additional share dilution in the computation of diluted earnings per share.The option awards that are outstanding as of December 31, 2017, 2016 and 2015 can only be settled in shares, that is why they are accounted for as equity-settled transactions. F-32 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 3.Summary of significant accounting policies (continued) 3.16LeasesThe determination of whether an arrangement is, or contains, a lease is based on the substance of the arrangement at inception date, whether fulfillment of thearrangement is dependent on the use of a specific asset or assets or the arrangement conveys a right to use the asset, even if that right is not explicitlyspecified in an arrangement.Group as a lesseeOperating lease payments are recognized as an operating expense in the statement of comprehensive income on a straight-line basis over the lease term.Group as a lessorLeases in which the Group does not transfer substantially all the risks and benefits of ownership of an asset are classified as operating leases. Initial directcosts incurred in negotiating an operating lease are added to the carrying amount of the leased asset and recognized over the lease term on the same basis asrental income. Contingent rents are recognized as revenue in the period in which they are earned. 3.17Non-current assets held for sale and discontinued operationsNon-current assets and disposal groups classified as held for sale are measured at the lower of their carrying amount and fair value less costs to sell.Non-current assets and disposal groups are classified as held for sale if their carrying amounts will be recovered principally through a sale transaction ratherthan through continuing use. This condition is regarded as met only when the sale is highly probable and the asset or disposal group is available forimmediate sale in its present condition. Management must be committed to the sale, which should be expected to qualify for recognition as a completed salewithin one year from the date of classification.In the statement of comprehensive income, income and expenses from discontinued operations are reported separately from income and expenses fromcontinuing operations, down to the level of profit after taxes, even when the Group retains a non-controlling interest in the subsidiary after the sale. Theresulting profit or loss (after taxes) is reported separately in the statement of comprehensive income.Property and equipment and intangible assets once classified as held for sale are not depreciated or amortized. 4.Significant accounting judgments, estimates and assumptionsThe preparation of consolidated financial statements in conformity with IFRS requires management to make judgments, estimates and assumptions that affectthe reported amounts of assets and liabilities, disclosures of contingent assets and liabilities at the reporting dates and the reported amounts of revenues andexpenses during the reporting periods. However, uncertainty about these assumptions and estimates could result in outcomes that require a materialadjustment to the carrying amount of the asset or liability affected in future periods. F-33 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 4.Significant accounting judgments, estimates and assumptions (continued) Significant judgmentsRevenue recognitionPayment processing fees revenue and transaction costsThe Group exercised significant judgment in reaching a conclusion about its accounting policy for gross versus net reporting of payment processing feerevenues and related transaction costs. In particular, there are two major sources of payment processing fee revenues: • Payment processing fees charged to consumers on payments collected through agents, mobile operators and other payment methods; and • Payment processing fees charged to merchants.Either one of the two types of payment processing fees above, or in some cases, both payment processing fees apply to a single consumer payment.Transaction costs relate to acquisition of payments by agents, mobile operators, international payment systems and some other parties, and the applicablefees, generally determined as a percentage of consumer payment, for each specific payment channel are on terms similar to those available to other marketparticipants.A merchants’ payment processing fee, when charged, is recorded gross of related transaction costs, because the Group (i) is the primary obligor as itundertakes to transfer the consumer payment to the merchant or other individual using its payment processing system; (ii) it negotiates and ultimately setsthe fee receivable from a merchant or consumer, generally as a percentage of payments; and (iii) it bears credit risk in most of the cases, unless the payment ismade from a deposit made with the Group.A consumer payment processing fee, when it is charged on payments made by consumers through payment kiosks and terminals, is reported net of anytransaction costs payable to or retained by agents. This is because, although the Group is the primary obligor, it does not have any discretion over theultimate payment processing fee set by the agent to the consumer, does not have readily available information about gross fee, and is only exposed to the netamount of fee receivable from agents.A consumer payment processing fee revenue is reported gross of related transaction costs. Such payments are made by consumers through the Group’s websiteor an application using a unique user login and password, and are called electronic payments. In contrast with the consumer payment processing fee revenuecollected through payment kiosks and terminals, the Group, being a primary obligor in electronic payment transactions, also sets the consumer’s paymentprocessing fee, generally as a percentage of payment, although credit risk for these transactions is limited. Thus, the Group concluded that its ability tocontrol the consumer payment processing fee for electronic payments is a key differentiator from the consumer payment processing fees on paymentscollected through payment kiosks and terminals.The total amounts of transaction costs are disclosed in Note 23. F-34 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 4.Significant accounting judgments, estimates and assumptions (continued) Significant judgments (continued) Revenue from cash and settlement servicesThe Group charges a fee for maintenance of current accounts of individuals and SME clients and for managing special guarantee deposit accounts made byagents to cover consumer payments they accept. Related revenues are reported gross of transaction costs paid to the same agents for collection of consumerpayments, because these revenues relate to a separate service having distinct value to agents and are provided at their discretion. The total amounts ofrevenue from cash and settlement services are disclosed in Note 22.Functional currencyEach entity in the Group determines its own functional currency, depending on the economic environment it operates in, and items included in the financialstatements of each entity are measured using that functional currency.Significant estimates and assumptionsSignificant estimates reflected in the Company’s financial statements include, but are not limited to: • Fair values of assets and liabilities acquired in business combinations; • Impairment of intangible assets and goodwill; • Recoverability of deferred tax assets; • Impairment of loans and receivables; • Measurement of cost associated with share-based payments; • Uncertain position over risk assessment;Actual results could materially differ from those estimates. The key assumptions concerning the future events and other key sources of estimation uncertaintyat the reporting date that have a significant risk of a material adjustment to the carrying amounts of assets and liabilities within the next financial year arediscussed below:Fair values of assets and liabilities acquired in business combinationsThe Group recognizes separately, at the acquisition date, the identifiable assets, liabilities and contingent liabilities acquired or assumed in the businesscombination at their fair values, which involves estimates. Such estimates are based on valuation techniques, which require considerable judgment inforecasting future cash flows and developing other assumptions. In some cases, when the amounts of fair values are significant, the Group hires third partyappraisers to assist it in determining the related fair values.Impairment of goodwill and intangible assetsThe Group determines the following material CGUs: SOVEST, Payment services, Postomatnye Tekhnologii, Tochka, Rocketbank, New Terminal andFlocktory. For the purpose of goodwill impairment test, the Group estimates the recoverable amounts of Payment services CGU as fair value less costs ofdisposal on the basis of quoted prices of Company’s ordinary shares. See also Note 12 below for details. For the purpose of intangible assets with indefiniteuseful life impairment test, the Group estimates the recoverable amounts of each asset as fair value less costs of disposal on the basis of comparative methodand cost approach. For the purpose of intangible assets with definite useful life impairment, when indicators of impairment are noted, the Group estimates therecoverable amounts as higher of value in use or fair value less costs to sell of an individual asset or the CGU to which this asset relates. F-35 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 4.Significant accounting judgments, estimates and assumptions (continued) Significant estimates and assumptions (continued) Recoverability of deferred tax assetsThe utilization of deferred tax assets will depend on whether it is possible to generate sufficient taxable income against which the deductible temporarydifferences can be utilized. Various factors are used to assess the probability of the future utilization of deferred tax assets, including past operating results,operational plans, expiration of tax losses carried forward, and tax planning strategies.Certain portion of deferred tax assets was not recorded because the Group does not expect to realize certain of its tax loss carry forwards in the foreseeablefuture due to history of losses. Further details on deferred taxes are disclosed in Note 26.Impairment of loans and receivablesManagement assesses an impairment of loans and receivables to account for estimated losses resulting from the inability of customers to make requiredpayments. When evaluating the adequacy of an impairment of loans and receivables, management bases its estimates on the aging of accounts receivablebalances and loans and historical write-off experience, customer credit worthiness and changes in customer payment terms. If the financial condition ofcustomers were to deteriorate, actual write-offs might be higher than expected.The Group regularly reviews its loan portfolio to assess impairment. For instalment card loans the Group performs collective assessment of impairment foreach loan portfolio group divided by overdue status of the loans (non-overdue; up to 30 days overdue, 30 to 60 days overdue, 60 to 90 days overdue, over 90days overdue). The impairment assessment for each portfolio group is based on probability of default, loss given default and exposure at default. The Groupuses internal historical instalment card loans loss rates statistics and roll-rates method for assessment of probabilities of default. The loss given default is anestimate of the loss arising in the case where a default occurs at a given time and is based on external market statistic. The exposure at default is an estimate ofthe exposure at a default date.Further details on provision for impairment of loans and receivables are disclosed in Notes 13, 14.Measurement of cost associated with share-based paymentsShare-based payments included expenses incurred under employee stock option plan (ESOP) and restricted stock unit plan (RSU). See also Note 31 below formore details.Management estimates the fair value of stock options at the date of grant using the Black-Scholes-Merton pricing model and its restricted stock units usingthe Binominal model. The option pricing models were originally developed for use in estimating the fair value of traded options, which have differentcharacteristics than the stock options granted by the Company and its subsidiaries, associates and joint ventures. The models are also sensitive to changes inthe subjective assumptions, which can materially affect the fair value estimate. These subjective assumptions include the expected life of the options,expected volatility, risk-free interest rates, expected dividend yield, the fair value of the underlying shares. The amount of expense is also sensitive to thenumber of awards, which are expected to vest, taking into account estimated forfeitures. Below is the discussion of each of these estimates: F-36 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 4.Significant accounting judgments, estimates and assumptions (continued) Significantestimates and assumptions (continued) Assumptions used for ESOP valuationExpected lifeThe Company did not have any option grants in the past, and does not have sufficient history to determine the time the option holders will hold the shares.Therefore, the Company used the expected term as the average between the vesting and contractual term of each option tranche for stock option plan.Expected volatilityDue to a relatively short period of historical market data, QIWI’s share price volatility for options valuation was defined based on the historical volatility ofpeer group companies over a period, which approximates the expected life of option tranches.Risk-free interest ratesRisk-free interest rates are based on the implied yield currently available in the US treasury bonds, adjusted for a country risk premium, with a remaining termapproximating the expected life of the option award being valued.Expected dividend yieldAt the time of grant in 2012 the Group had no plans to pay cash dividends, and the Group used an expected dividend yield of zero in its option pricing modelfor option awards granted in 2012. Following its IPO in 2013, the Group started to pay dividends and set an expected dividend yield of 2.83% based onpost-IPO dividend payments.Fair value of the underlying sharesPrior to May 2013 the Company’s ordinary shares were not publicly traded. Therefore, it estimated the fair value of the underlying shares on the basis ofvaluations arrived at by employing the “income approach” valuation methodology. Since May 2013 QIWI plc is a public company and the fair value of itsshares defined by reference to closing market price of its traded shares.Estimated forfeituresAs of the dates of stock options grants had no data of attrition rate among key personnel and management resulted in an estimated forfeiture rate of zero.Subsequently, the actual forfeiture rate is higher, the actual amount of related expense will become lower.Assumptions used for RSU valuationExpected lifeThe Company used the expected term as the vesting term for RSU plan. F-37 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 4.Significant accounting judgments, estimates and assumptions (continued) Significantestimates and assumptions (continued) Expected volatilityThe expected volatility reflects the assumption that the historical QIWI’s share price volatility over a period similar to the life of the RSUs is indicative offuture trends, which may not necessarily be the actual outcome.Risk-free interest ratesRisk-free interest rates are based on the implied yield currently available in the US treasury bonds, adjusted for a country risk premium, with a remaining termapproximating the expected life of the option award being valued.Expected dividend yieldBefore September 2017 the Group set an expected dividend yield of 5.03% based on historical payout. Following September 2017, the Group stoped to paydividends and set an expected dividend yield of zero.Fair value of the underlying sharesThe fair value of shares defined by reference to closing market price of the Group’s traded shares.Estimated forfeituresThe forfeiture rate for RSUs granted during the period is 9%. It is based on historical data and current expectations and is not necessarily indicative offorfeiture patterns that may occur.Uncertain position over risk assessmentThe Group disclosed possible and accrued probable risks in respect on currency, customs, tax and other regulatory positions. Management estimates theamount of risk based on its interpretation of the relevant legislation, in accordance with the current industry practice and in conformity with its estimation ofprobability, which require considerable judgment. F-38 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 5.Consolidated subsidiariesThe consolidated IFRS financial statements include the assets, liabilities and financial results of the Company and its subsidiaries. The subsidiaries are listedbelow: Ownership interest Subsidiary Main activity As ofDecember 31,2016 As ofDecember 31,2017 JSC QIWI (Russia) Operation of electronic payment kiosks 100% 100% QIWI Bank JSC (Russia) Maintenance of electronic payment systems, moneytransfer, consumer and SME financial services 100% 100% QIWI Payments Services Provider Ltd (UAE) Operation of on-line payments 100% 100% QIWI International Payment System LLC (USA) Operation of electronic payment kiosks 100% 100% Qiwi Kazakhstan LP (Kazakhstan) Operation of electronic payment kiosks 100% 100% JLLC OSMP BEL (Belarus) Operation of electronic payment kiosks 51% 51% QIWI – M S.R.L. (Moldova) Operation of electronic payment kiosks 51% 51% QIWI ROMANIA SRL Operation of electronic payment kiosks 100% 100% QIWI WALLET EUROPE SIA (Latvia) (Note 7.2) Operation of on-line payments 100% 100% QIWI Retail LLC (Russia) Sublease of space for electronic payment kiosks 100% 100% QIWI Management Services FZ-LLC (UAE) Management services 100% 100% CIHRUS LLC (Russia) 1 Management services 100% — Attenium LLC (Russia) Management services 100% 100% Rapida LTD (Russia) 2 Operation of payment processing and moneytransfer settlement systems 100% — Postomatnye Tekhnologii LLC (Russia) Logistic 100% 100% Future Pay LLC (Russia) Operation of on-line payments 100% 100% Qiwi Blockchain Technologies LLC (Russia) Software development 100% 100% QIWI Shtrikh LLC (Russia) 3 On-line cashbox production — 51% QIWI Platform LLC (Russia) 4 Software development — 100% QIWI Processing LLC (Russia) 3 Software development — 100% Joint ventures (Note 6, Note 21) Flocktory Ltd (Cyprus) Holding company — 82% Flocktory Spain S.L. (Spain) SaaS platform for customer lifecycle managementand personalization — 82% FreeAtLast LLC (Russia) SaaS platform for customer lifecycle managementand personalization — 82% 1The entity was reorganized in the form of accession to JSC QIWI in 20172 The entity was reorganized in the form of accession to QIWI Bank JSC in 20173 The entities were incorporated in 20174The entity with negligible net assets was acquired for insignificant consideration in 2017 F-39 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 6.Acquisition of joint ventureFLOCKTORYOn March 22, 2017, the Group acquired 82% stake in Flocktory Ltd, non-public company, operating in Russia and Spain. Flocktory Ltd operates through itssubsidiaries Flocktory Spain S.L. and FreeAtLast LLC. The Flocktory’s business is primarily focused on the development of automated marketing solutionsfor the e-commerce, financial, media and travel industries, which are based on data collection and analysis and substantively represents SaaS platform forcustomer lifecycle management and personalization.According to the shareholders’ agreement and the articles of association, decisions on relevant activities require unanimous consent of all shareholders. Thus,since the date of acquisition the Group has exercised a joint control over Flocktory Ltd and recognized it as a joint venture accounted for under equitymethod. Pre-existing relationships between the Group and Flocktory group were not significant.QIWI entered into call and put option agreements with respect to the remaining 18% stake in Flocktory Ltd. Put option provides right to minorityshareholders to sell its remaining shares to QIWI after the acquisition date. Put option becomes exercisable after one year from the acquisition date for 50% ofminority shares, after year and a half for 25% of minority shares and after two years form acquisition— remaining 25%. Both call and put options are notexercisable and their fair value equals zero as of the acquisition date and as of December 31, 2017.The consideration was made by the following: Cash consideration paid 794 Cash payable for Flocktory’s stock option plan cancelation* 37 Total purchase consideration transferred 831 *Based on Share purchase agreement (SPA) Qiwi plc is obliged to offer to employee stock option plan (ESOP) participants of Flocktory Ltd cashconsideration for cancellation of 504 ESOP rights, 259 of which were cancelled at the date of acquisition (March 22, 2017), 120 to be offered forcancellation – at March 22, 2018, and 125 at March 22, 2019.The fair value of the identifiable assets and liabilities as of the date of acquisition was: Fair value Net assets acquired: Property and equipment 1 Intangible assets 720 Accounts receivable 26 Cash and cash equivalents 55 Trade and other payables (21) Other liabilities (1) Total identifiable net assets at fair value 780 Group’s share of net assets (82%) 639 Goodwill arising on acquisition 192 Goodwill related to the joint venture amounted to 192 and is included in the carrying amount of the investment in joint venture. F-40 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 7.Disposals of subsidiaries and Disposal Groups Held for Sale7.1. Disposal of subsidiaries2016Disposal of Processingovyi Tsentr Rapida LLCIn December 2016 the Group entered into an agreement to sell its entire share in its non-core business Processingovyi Tsentr Rapida LLC a 100% subsidiary.Since the date of loss of control Processingovyi Tsentr Rapida LLC was deconsolidated from the Group’s financial statements.The loss from the disposal was calculated as the difference between: (i)The fair value of the consideration received(ii)the carrying value of net liabilities disposed of, as of the date of the transaction(iii)and result from disposal of indemnity asset related to subsidiary Net liabilities of Processingovyi Tsentr Rapida LLC derecognized on disposal 230 Disposal of indemnity asset related to the subsidiary (240) Loss on disposal (10) Loss on disposal of Processingovyi Tsentr Rapida LLC is neutral for tax purposes.Below are the assets and liabilities of Processingovyi Tsentr Rapida LLC as of date of disposal: ProcessingovyiTsentr Rapida LLC Assets: Other current assets 13 Total assets 13 Liabilities: Income tax payable 240 Other current liabilities 3 Total liabilities 243 7.2. Disposal Groups Held for SaleSale of QIWI WALLET EUROPE SIAIn December 2016 the BOD of the Group decided to sell QIWI WALLET EUROPE SIA.The subsidiary was recognized in a disposal group as of December 31,2016 and all its assets and liabilities were classified as held for sale. Although in the end of 2017 the Group entered into a contract to sell QIWI WALLETEUROPE SIA, but, the control over the entity was not transferred as of December 31, 2017. No impairment was recognized upon reclassification of thesubsidiary as a disposal group. F-41 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 8.Operating segmentsIn reviewing the operational performance of the Group and allocating resources, the chief operating decision maker of the Group (CODM), who is the Croup’sCEO and its ultimate controlling shareholder, reviews selected items of segment’s statement of comprehensive income.In determining that the CODM was the CEO, the Group considered the aforementioned roles of CEO responsibilities as well as the following factors: • The CEO determines compensation of our other executive officers while board of directors approves corporate key performance indicators (KPIs) andtotal bonus pool for those executive officers. In case of underperformance of corporate KPIs a right to make a final decision on bonus pool distributionis left with the BOD; • The CEO is actively involved in the day-to-day operations of the Group and regularly chairs meetings on key projects of the Group; and • The CEO regularly reviews the financial and operational reports of the Group. These reports primarily include segment net revenue, segment profitbefore tax and segment net profit for the Group as well as certain operational data (since 2017 such reports represent separately Payment Services andConsumer Financial Services operating segments and Corporate and Other).The financial data is presented on a combined basis for all key subsidiaries and joint ventures representing the segment net revenue, segment profit before taxand segment net profit. The Group measures the performance of its operating segments by monitoring: segment net revenue, segment profit before tax andsegment net profit. Segment net revenue is a measure of profitability defined as the segment revenues less segment direct costs, which include the same itemsas the “Cost of revenue (exclusive of depreciation and amortization)” as reported in the Group’s consolidated statement of comprehensive income, except forpayroll costs. Payroll costs are excluded because, although required to maintain the Group’s operations, they are not linked to payment volume. The Groupdoes not monitor balances of assets and liabilities by segments as CODM consider they have no impact on decision making.The Group has identified its operating segments based on the types of products and services the Group offers. Before January 1, 2017 the Group had oneoperating segment as only one segment was reviewed by CODM. In 2017 the Group continued to invest in the development of new business activities, henceSOVEST instalment card project became significant. As a result, CODM started to review segment net revenue, segment profit before tax and segment netprofit separately for each of the following identified reportable segments: Payment Services and Consumer Financial Services: • Payment Services (PS), operating segment that generates revenue through operations of our payment processing system offered to our customersthrough a diverse range of channels and interfaces. • Consumer Financial Services (CFS), operating segment that generates revenue through financial services rendered to individuals.For the purpose of management reporting, expenses related to corporate back-office operations were not allocated to any operating segment and presentedseparately to CODM. Results of other operating segments and corporate expenses are included in Corporate and Other (CO) category for the purpose ofsegment reporting. F-42 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 8.Operating segments (continued) Management reporting is different from IFRS, because it does not include certain IFRS adjustments, which are not analyzed by the CODM in assessing theoperating performance of the business. The adjustments affect such major areas as deferred taxation, share-based payments, foreign exchange gain/(loss) fromrevaluation of cash proceeds received from secondary public offering, effect from disposal of subsidiaries and fair value adjustments amortization andimpairment thereof, as well as non-recurring items.The segments’ statement of comprehensive income for the years ended December 31, 2015, 2016 and 2017, as presented to the CODM are presented below: 2017 PS CFS CO Total Segment net revenue 12,580 9 604 13,193 Segment profit/(loss) before tax 8,795 (2,704) (1,273) 4,818 Segment net profit/(loss) 7,543 (2,164) (1,325) 4,054 2015* 2016* PS CO Total PS CFS CO Total Segment net revenue 10,198 30 10,228 10,583 (3) 31 10,611 Segment profit/(loss) before tax 6,066 (995) 5,071 6,454 (259) (605) 5,590 Segment net profit/(loss) 5,242 (1,100) 4,142 5,612 (219) (679) 4,714 *For comparative purposes 2015 and 2016 segment information is presented in 2017 format.Segment net revenue, as presented to the CODM, for the years ended December 31, 2015, 2016 and 2017 is calculated by subtracting cost of revenue(exclusive of depreciation and amortization) from revenue and adding back payroll and related taxes as presented in the table below: 2015 2016 2017 Revenue under IFRS 17,717 17,880 20,897 Cost of revenue (exclusive of depreciation and amortization) (8,695) (8,646) (9,763) Payroll and related taxes 1,206 1,377 2,059 Total segment net revenue, as presented to CODM 10,228 10,611 13,193 F-43 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 8.Operating segments (continued) A reconciliation of segment profit before tax to IFRS consolidated profit before tax of the Group, as presented to the CODM, for the years endedDecember 31, 2015, 2016 and 2017 is presented below: 2015 2016 2017 Consolidated profit before tax under IFRS 6,151 3,107 3,840 Amortization of fair value adjustments to intangible assets recorded on acquisitions 270 396 344 Share – based payments 88 224 398 Foreign exchange gain/(loss) from revaluation of cash proceeds received from secondary public offering (1,476) 975 236 Impairment of intangible assets recorded on acquisitions — 878 — Loss on disposal of subsidiaries, net 38 10 — Total segment profit before tax, as presented to CODM 5,071 5,590 4,818 A reconciliation of segment net profit to IFRS consolidated net profit of the Group, as presented to the CODM, for the years ended December 31, 2015, 2016and 2017 is presented below: 2015 2016 2017 Consolidated net profit under IFRS 5,274 2,489 3,142 Amortization of fair value adjustments to intangible assets recorded on acquisitions 270 396 344 Share – based payments 88 224 398 Foreign exchange gain/(loss) from revaluation of cash proceeds received from secondary public offering (1,476) 975 236 Impairment of intangible assets recorded on acquisitions — 878 — Loss on disposal of subsidiaries, net 38 10 — Effect from taxation of the above items (52) (258) (66) Total segment net profit, as presented to CODM 4,142 4,714 4,054 Geographic informationRevenues from external customers are presented below: 2015 2016 2017 Russia 13,737 13,274 15,556 CIS 1,019 1,099 1,098 EU 566 807 989 Other 2,395 2,700 3,254 Total revenue per consolidated statement of comprehensive income 17,717 17,880 20,897 Revenue is recognized according to merchants’ geographic place. The majority of the Group’s non-current assets is located in Russia.The Group does not have any single external customer amounting to 10% or greater of the Group’s revenue for the years ended December 31, 2017, 2016 and2015. F-44 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 9.Earnings per shareBasic earnings per share amounts are calculated by dividing net profit for the year attributable to ordinary equity holders of the parent by the weightedaverage number of ordinary shares outstanding during the year.Diluted earnings per share amounts are calculated by dividing the net profit attributable to ordinary equity holders of the parent adjusted for the effect of anypotential share exercise by the weighted average number of ordinary shares outstanding during the year plus the weighted average number of ordinary sharesthat would be issued on conversion of all the dilutive potential ordinary shares into ordinary shares.The following reflects the income and share data used in basic and diluted earnings per share computations for the years ended December 31: 2015 2016 2017 Net profit attributable to ordinary equity holders of the parent for basic earnings 5,187 2,474 3,114 Weighted average number of ordinary shares for basic earnings per share 57,819,164 60,477,840 60,755,706 Effect of share-based payments 147,851 167,197 404,357 Weighted average number of ordinary shares for diluted earnings per share 57,967,015 60,645,037 61,160,063 Earnings per share: Basic, profit attributable to ordinary equity holders of the parent 89.72 40.91 51.25 Diluted, profit attributable to ordinary equity holders of the parent 89.49 40.79 50.92 There have been no other transactions involving ordinary shares or potential ordinary shares between the reporting date and the date of completion of thesefinancial statements. F-45 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 10.Property and equipment Processingservers andengineeringequipment Computersand officeequipment Otherequipment Constructionin progress(CIP) andAdvancesforequipment Total Cost Balance as of December 31, 2015 498 71 92 15 676 Transfer between groups 11 — — (11) — Additions 215 19 76 78 388 Disposals (27) 2 (6) — (31) Foreign currency translation (2) (1) — (1) (4) Balance as of December 31, 2016 695 91 162 81 1,029 Transfer between groups 77 1 — (78) — Additions 196 45 16 108 365 Disposals (146) (7) (4) — (157) Balance as of December 31, 2017 822 130 174 111 1,237 Accumulated depreciation and impairment: Balance as of December 31, 2015 (234) (42) (34) — (310) Depreciation charge (113) (17) (19) — (149) Disposals 20 (3) 6 — 23 Foreign currency translation (1) 1 — — — Balance as of December 31, 2016 (328) (61) (47) — (436) Depreciation charge (150) (21) (35) — (206) Disposals 122 6 1 — 129 Balance as of December 31, 2017 (356) (76) (81) — (513) Net book value As of December 31, 2015 264 29 58 15 366 As of December 31, 2016 367 30 115 81 593 As of December 31, 2017 466 54 93 111 724 As of December 31, 2017, the gross book value of fully depreciated assets is equal to 184 (2016 – 141).In August 2017, the Group has executed a series of transactions to acquire the trade marks, computer software and hardware of Tochka and Rocketbank fromOtkritie Bank (see Notes 11, 14 and 24).In 2017 the Group purchased the property plant and equipment in the amount of 104 from Otkritie bank. F-46 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 11.Intangible assets Cost: Goodwill Licenses ComputerSoftware Customerrelationships Trademarks Contract rights Advances forintangibles,CIPand others Total Balance as of December 31, 2015 6,285 284 898 5,326 216 295 11 13,315 Additions — — 182 — — — 110 292 Additions from business combinations — — — 12 — — — 12 Transfer between groups — — 3 — — — (3) — Disposals — — (173) — — — (6) (179) Balance as of December 31, 2016 6,285 284 910 5,338 216 295 112 13,440 Additions — — 244 — — — 240 484 Transfer between groups — — 54 — — — (54) — Disposals — (101) (125) (12) — (295) (99) (632) Balance as of December 31, 2017 6,285 183 1,083 5,326 216 — 199 13,292 Accumulated Amortization: Balance as of December 31, 2015 — — (368) (371) (23) (295) (4) (1,061) Amortization charge — (28) (233) (345) (40) — (1) (647) Impairment — (31) (8) (820) (27) — — (886) Disposals — — 173 — — — 3 176 Balance as of December 31, 2016 — (59) (436) (1,536) (90) (295) (2) (2,418) Amortization charge — (42) (220) (286) (36) — (6) (590) Impairment — — — (8) — — (96) (104) Disposals — 101 120 12 2 295 97 627 Balance as of December 31, 2017 — — (536) (1,818) (124) — (7) (2,485) Net book value As of December 31, 2015 6,285 284 530 4,955 193 — 7 12,254 As of December 31, 2016 6,285 225 474 3,802 126 — 110 11,022 As of December 31, 2017 6,285 183 547 3,508 92 — 192 10,807 As of December 31, 2017, the gross book value of fully amortized intangible assets is equal to 169 (2016 – 109).In 2017 the Group purchased the intangible assets in the amount of 254 from Otkritie bank. F-47 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 12.Impairment testing of goodwill and intangible assetsGoodwillIn 2017 following the legal merger of NKO Rapida to QIWI Bank the Group combined JSC QIWI, Visa QIWI Wallet and Rapida CGUs into one CGU –Payment Services. Considering launching of new projects and acquiring new assets in 2017 the Group identified following new significant CGU’s: SOVEST,Postomatnye Tekhnologii, Tochka, Rocketbank, New Terminal and Flocktory.As of December 31, 2017 the Group considers that goodwill which was allocated and tested for impairment at the group of CGU - JSC QIWI, Visa QIWIWallet and Rapida – is attributable to Payment services CGU, which carrying amount was equal to 6,285 (2016 - 6,285). For the purpose of goodwillimpairment test the Company estimated the recoverable amount of the Payment services CGU as fair value less costs of disposal on the basis of quoted pricesof the Company’s ordinary shares (Level 1). As a result of annual impairment test the Group did not identify any impairment as of December 31, 2016 and2017.Intangible assets with indefinite useful lifeAs of December 31, 2017, the carrying amount of intangible assets with an indefinite useful life (licenses for banking operations, which are expected to berenewed indefinitely) is recognized with a value of 183 (2016 - 183). Intangible assets with an indefinite useful life were recorded by the Group at the date ofacquisition of QIWI Bank JSC.For the purpose of the impairment test of the intangible assets with indefinite useful life, the Company estimated the recoverable amounts of each asset as fairvalue less costs of disposal on the basis of comparative method and cost approach. Under the valuation using the comparative method the Group consideredsimilar third-party’s transactions for acquisition of banks or bank organization that holds licenses identical to the Group’s ones. Under the valuation usingthe cost approach the Group considered outflows required to meet the requirements for a minimum amount of equity to be held by the bank or bankorganization with licenses similar to the Group ones according to current legislation (Level 3).The key assumption used in fair value less cost of disposal calculations is expected outflows to acquire license on the open market.All assumptions are determined using observable market data and publicly available information of the cash transactions of the third-parties.The Group performed an annual impairment test of Qiwi Bank’s license as of December 31, 2017 and as of December 31, 2016, but no impairment wasidentified. Reasonably possible changes in any valuation parameters would not result in impairment of intangible assets with indefinite useful life.Intangible assets with definite useful lifeFor the purpose of the impairment test on other intangible assets the Company estimated the recoverable amounts as the higher of value in use or fair valueless costs to sell of an individual asset or CGU this asset relates.As of December 31, 2016 the Group identified the impairment indicators of intangible assets allocated to Rapida LTD CGU performed an impairment test ofthis CGU before the Goodwill testing, which indicated that there is impairment as of the reporting date in the amount of 847. As of December 31, 2017 theGroup identifed the impairment indicators of New terminal CGU and completely impaired it by the amount of 89. F-48 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 12.Impairment testing of goodwill and intangible assets (continued) An analysis and movement of net book value of goodwill and indefinite life licenses acquired through business combinations, as included in the intangibleassets (Note 11), is as follows: As of December 31, 2015 6,569 Transfer to intangible assets with definite useful life (101) As of December 31, 2016 6,468 Transfer to intangible assets with definite useful life — As of December 31, 2017 6,468 13.Long-term and short-term loans issuedAs of December 31, 2017, long-term and short-term loans issued consisted of the following: Total as ofDecember 31,2017 Provision forimpairmentof loans Net as ofDecember 31,2017 Long-term loans Loans to individuals 1 — 1 Loans to legal entities 166 (3) 163 Total long-term loans 167 (3) 164 Short-term loans Loans to financial institutions 3 (3) — Loans to legal entities 94 (93) 1 Instalment Card Loans* 1,912 (222) 1,690 Total short-term loans 2,009 (318) 1,691 *Instalment Card Loans are primarily represented by new consumer oriented payment-by instalments card project, developed to stimulate customers topurchase goods and services on credit from a particular list of partner merchants (retail chains) within the range of credit limits established individually.These credit limits may be increased or decreased from time-to-time based on management decision. Instalment period is settled from 1 to 12 monthsdepending on merchant. Instalment Card Loans are not collateralized.As of December 31, 2016, long-term and short-term loans consisted of the following: Total as ofDecember 31,2016 Provision forimpairmentof loans Net as ofDecember 31,2016 Long-term loans Loans to individuals 7 — 7 Loans to legal entities 113 — 113 Total long-term loans 120 — 120 Short-term loans Loans to financial institutions 3 (3) — Loans to individuals 17 — 17 Loans to legal entities 115 (113) 2 Total short-term loans 135 (116) 19 F-49 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 13.Long-term and short-term loans issued (continued) As of December 31, 2017, the provision for impairment of loans movement was the following: Provision forimpairmentof loans as ofDecember 31,2016 (Charge)/reversalfor the year Utilisation Provision forimpairmentof loans as ofDecember 31,2017 Instalment Card Loans — (222) — (222) Loans to legal entities (113) 3 14 (96) Loans to financial institutions (3) — — (3) Total (116) (219) 14 (321) As of December 31, 2016, the provision for impairment of loans movement was the following: Provision forimpairmentof loans as ofDecember 31,2015 Charge forthe year Utilisation Provision forimpairmentof loans as ofDecember 31,2016 Loans to legal entities (199) (53) 139 (113) Loans to financial institutions (3) — — (3) Total (202) (53) 139 (116) Analysis of loans by credit quality is as follows: December 31, 2017 December 31, 2016 InstalmentCardLoans Loans toindividuals Loanstolegalentities Loans tocreditinstitutions Loans toindividuals Loanstolegalentities Loans tocreditinstitutions Loans assessed individually — 1 260 3 24 228 3 Loans assessed collectively: - non-overdue 1,668 — — — — — — - up to 30 days overdue 88 — — — — — — - 30 to 60 days overdue 35 — — — — — — - 60 to 90 days overdue 25 — — — — — — - over 90 days overdue 96 — — — — — — Less: Provision for loan impairment (222) — (96) (3) — (113) (3) Total loans issued 1,690 1 164 — 24 115 — The primary factor that the Group considers in determining whether a financial asset is impaired is its overdue status. A loan is considered overdue when theborrower fails to make any payment due under the loan at the reporting date. In this case an overdue amount is recognized as the aggregate amount of allamounts due from borrower under the respective loan agreement including accrued interest and commissions.As defined by the Group for the purposes of internal credit risk assessment, loans fall into the “non-performing” category when a principal and/or interestpayment becomes more than 90 days overdue. As of December 31, 2017 and December 31, 2016, the Group had no overdue but not impaired loans. F-50 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 14. Trade and other receivablesAs of December 31, 2017, trade and other receivables consisted of the following: Total as ofDecember 31,2017 Provision forimpairment ofreceivables Net as ofDecember 31,2017 Cash receivable from agents 4,666 (426) 4,240 Deposits issued to merchants 3,919 (13) 3,906 Comissions receivable 827 (18) 809 Advances issued 240 (1) 239 Rent receivables 101 (73) 28 Other receivables* 440 (14) 426 Total trade and other receivables 10,193 (545) 9,648 *As of December 31, 2017 the other receivables includes the amount of 336 from Otkritie bank for assets with incomplete transfer of ownership (seeNote 10 and 11).As of December 31, 2016, trade and other receivables consisted of the following: Total as ofDecember 31,2016 Provision forimpairment ofreceivables Net as ofDecember 31,2016 Cash receivable from agents 3,657 (659) 2,998 Deposits issued to merchants 2,318 (3) 2,315 Comissions receivable 162 (7) 155 Advances issued 144 (1) 143 Rent receivables 106 (95) 11 Other receivables 71 (14) 57 Total trade and other receivables 6,458 (779) 5,679 The ageing analysis of trade receivables that are past due but not impaired as of December 31, 2017 are presented below: Ageing of receivables (days) As of December 31, 2017 Total <30 30-60 60-90 90-180 180-360 >360 Cash receivable from agents 4,240 4,217 20 1 0 2 0 Comissions receivable 809 797 5 5 – 1 1 Rent receivables 28 19 6 2 1 – – Total trade and other receivables 5,077 5,033 31 8 1 3 1 F-51 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 14.Trade and other receivables (continued) The ageing analysis of trade receivables that are past due but not impaired as of December 31, 2016 are presented below: Ageing of receivables (days) As of December 31, 2016 Total <30 30-60 60-90 90-180 180-360 >360 Cash receivable from agents 2,998 2,568 423 1 3 1 2 Comissions receivable 155 141 10 1 2 1 — Rent receivables 11 7 3 1 — — — Total trade and other receivables 3,164 2,716 436 3 5 2 2 For the year ended December 31, 2017, the provision for impairment of receivables movement was the following: Provision forimpairment ofreceivables asof December 31,2016 (Charge)/reversal forthe year Utilisation Provision forimpairment ofreceivables asof December 31,2017 Cash receivable from agents (659) 16 217 (426) Deposits issued to merchants (3) (11) 1 (13) Comissions receivable (7) (11) — (18) Advances issued (1) — — (1) Rent receivables (95) 10 12 (73) Other receivables (14) (5) 5 (14) Total trade and other receivables (779) (1) 235 (545) For the year ended December 31, 2016, the provision for impairment of receivables movement was the following: Provision forimpairment ofreceivables asof December 31,2015 (Charge)/reversalforthe year Utilisation Provision forimpairment ofreceivables asof December 31,2016 Cash receivable from agents (660) (125) 126 (659) Deposits issued to merchants (1) (2) — (3) Comissions receivable (21) (1) 15 (7) Advances issued (1) — — (1) Rent receivables (95) (15) 15 (95) Other receivables (16) 1 1 (14) Total trade and other receivables (794) (142) 157 (779) F-52 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 14.Trade and other receivables (continued) For the year ended December 31, 2015, the provision for impairment of receivables movement was the following: Provision forimpairmentof receivablesas ofDecember 31,2014 (Charge)/reversalforthe year Utilisation Provision forimpairmentof receivablesas ofDecember 31,2015 Cash receivable from agents (506) (204) 50 (660) Deposits issued to merchants (6) (1) 6 (1) Comissions receivable (3) (19) 1 (21) Advances issued (2) 1 — (1) Rent receivables (29) (70) 4 (95) Other receivables (18) (6) 8 (16) Total trade and other receivables (564) (299) 69 (794) Receivables are non-interest bearing, except for agent receivables bearing interest rate of 16%-36% per annum and credit terms generally do not exceed 30days. There is no requirement for collateral for customer to receive credit.15. Cash and cash equivalentsAs of December 31, 2017 and 2016, cash and cash equivalents consisted of the following: As ofDecember 31,2016 As ofDecember 31,2017 Correspondent accounts with Central Bank of Russia (CBR) 1,877 6,522 Correspondent accounts with other banks 2,789 2,890 Short-term CBR deposits 9,201 6,500 Other short-term bank deposits 3,857 1,322 RUB denominated cash with banks and on hand 294 600 Other currency denominated cash with banks and on hand 979 572 Total cash and cash equivalents 18,997 18,406 Cash and short-term investments are placed in financial institutions or financial instruments, which are considered to have minimal risk of default as of dateof approval of these financial statements.The Company received the guarantee and secured it by cash deposit of 2.5 mln U.S.$ until July 31, 2018. F-53 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 16.Other current assetsAs of December 31, 2017 and 2016, other current assets consisted of the following: As ofDecember 31,2016 As ofDecember 31,2017 Indemnification asset 60 30 Reserves at CBR* 312 229 Prepaid expenses 204 99 VAT and other taxes receivable 22 51 Other 63 49 Total other current assets 661 458 *Banks are currently required to post mandatory reserves with the CBR to be held in non-interest bearing accounts. Starting from August 1, 2016, suchmandatory reserves established by the CBR constitute 5% for liabilities in RUR and 6-7% for liabilities in foreign currency. The amount is excluded fromcash and cash equivalents for the purposes of cash flow statement and does not have a repayment date. F-54 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 17.Share capital, additional paid-in capital, share premium and other reservesThe Capital of the Company is divided by two classes. Each class A share has the right to ten votes at a meeting of shareholders and each class B share has theright to one vote at a meeting of shareholders. The class A shares and the class B shares have the right to an equal share in any dividend or other distributionthe Company pays and have nominal of EUR 0.0005 each. Authorised shares As ofDecember 31,2015 As ofDecember 31,2016 As ofDecember 31,2017 Thousands Thousands Thousands Ordinary Class A shares 133,017 133,017 131,778 Ordinary Class B shares 97,833 97,833 99,072 Total authorised shares 230,850 230,850 230,850 Issued and fully paid shares As ofDecember 31,2015 As ofDecember 31,2016 As ofDecember 31,2017 Thousands Thousands Thousands Ordinary Class A shares 15,517 15,517 14,278 Ordinary Class B shares 44,902 45,080 46,655 Total issued and fully paid shares 60,419 60,597 60,933 For the year ended December 31, 2017 and 2016 the share capital and share premium movement was the following: Numberof issuedshares Sharecapital Sharepremium Thousands As of December 31, 2015 60,419 1 12,068 Increase of share capital due to exercise of options by employees during the year 178 — — As of December 31, 2016 60,597 1 12,068 Increase of share capital due to exercise of options by employees during the year 336 — — As of December 31, 2017 60,933 1 12,068 In case of liquidation, the Company’s assets remaining after settlement with creditors, payment of dividends and redemption of the par value of shares isdistributed among the ordinary shareholders proportionately to the number of shares owned.The other reserves of the Group’s equity represent the financial effects from changes in equity settled share-based payments to employees, acquisitions anddisposals, as well as other operations with non-controlling interests in the subsidiaries without loss of control. F-55 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 18.BorrowingsDuring the year ended December 31, 2017 the Group had available overdraft credit facilities with an overall credit limit of 1,460, with maturity from May2018 to June 2020, and interest rate of up to 30% per annum. The balance payable under these credit lines as of December 31, 2017 was zero. Some of theseagreements stipulated the right of a lender to increase the interest rate in case the covenants are violated. 19.Trade and other payablesAs of December 31, 2017 and 2016, the Group’s trade and other payables consisted of the following: As ofDecember 31,2016 As ofDecember 31,2017 Payables to merchants 6,696 9,178 Deposits received from agents 4,030 3,638 Deposits received from individual customers 3,961 4,726 Payment processing fees payable 504 469 Unsettled money remittances 433 586 Accrued personnel expenses and related taxes 323 353 Payables to vendors 338 536 Payables for rent 24 37 Other advances received 19 76 Total trade and other payables 16,328 19,599 20.Customer accounts and amounts due to banksAs of December 31, 2017 and 2016, customer accounts and amounts due to banks consisted of the following: As ofDecember 31,2016 As ofDecember 31,2017 Due to banks 1,207 1,390 Due to individuals 34 110 Due to legal entities 1,101 1,571 Term deposits — 111 Total customer accounts and amounts due to banks 2,342 3,182 Customer accounts and amounts due to banks bear the interest of up to 7% and are due on demand exept for term deposits which duration are contracted. F-56 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 21. Investment in joint venturesThe Group has a single joint venture: Flocktory Ltd with subsidiaries (see Note 6). Three parties exercising joint control over this entity make unanimousdecisions on major issues, including distribution and payment of dividends.The Group’s interest in Flocktory joint venture is accounted for using the equity method in the consolidated financial statements.The following table illustrates summarized financial information of the Group’s investment in Flocktory joint venture: As ofDecember 31, 2017 Share of the joint venture companies’ statement of financial position: Non-current assets 666 Current assets 125 including cash and cash equivalents 80 Current liabilities (11) including financial liabilities (9) Net assets 780 Group’s share (82%) of net assets 640 Goodwill 192 Carrying amount of investment in joint venture companies 832 Share of the joint venture’s revenue and net income for year ended December 31, 2017: Revenue 187 Cost of revenues (79) Other income and expenses, net (107) including selling, general and administrative expenses (55) including depreciation and amortization (59) Total comprehensive income 1 Group’s share (82%) of total comprehensive income 1 The Group tested its investment into Flocktory joint venture as at December 31, 2017 and found no impairment indicators. F-57 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 22.RevenueRevenue for the years ended December 31 was as follows: 2015 2016 2017 Payment processing fees 14,935 16,289 18,575 Interest revenue 731 899 1,052 Cash and settlement services 557 130 670 Other revenue 1,494 562 600 Total revenue 17,717 17,880 20,897 For the purposes of consolidated cash flow statement, “Interest income, net” consists of the following: 2015 2016 2017 Interest revenue (731) (899) (1,052) Interest expense classified as part of cost of revenue 79 37 42 Interest income from non-banking loans classified separately in the consolidated statement ofcomprehensive income (16) (36) (35) Interest expense from non-banking loans classified separately in the consolidated statement ofcomprehensive income 109 64 29 Interest income, net, for the purposes of consolidated cash flow statement (559) (834) (1,016) 23.Cost of revenue (exclusive of depreciation and amortization)Cost of revenue (exclusive of depreciation and amortization) for the years ended December 31 was as follows: 2015 2016 2017 Transaction costs 6,300 6,490 6,756 Payroll and related taxes 1,206 1,377 2,059 Other expenses 1,189 779 948 Total cost of revenue (exclusive of depreciation and amortization) 8,695 8,646 9,763 F-58 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 24.Selling, general and administrative expensesSelling, general and administrative expenses for the years ended December 31 were as follows: 2015* 2016* 2017 Compensation to employees, related taxes and other personnel expenses 1,511 1,682 2,227 Rent of premises and related utility expenses 338 346 391 Bad debt expense 362 215 220 Advertising, client acquisition and related expenses 242 165 1,294 Advisory and audit services 357 297 433 Tax expenses, except of income and payroll relates taxes 155 175 407 IT related services 176 180 236 Other expenses 328 363 1,035 Total selling, general and administrative expenses 3,469 3,423 6,243 *Since 1 January 2017, general and administrative expenses have been revised to present more detailed classification of items based on their nature toprovide the users of the financial statements with more relevant information. Certain comparative amounts have been reclassified to conform to thecurrent period’s presentation.In 2017 as result of the transaction with Otkritie bank (See Note 10, 11, 14) the Group recognized losses of 350 and included this amount in other expenses. 25.Dividends paid and proposedDividends paid and proposed by the Group to the shareholders of the parent are presented below: 2015 2016 2017 Proposed, declared and approved during the year: 2017: Final dividend for 2016: U.S.$ 11,520,798, Interim dividend for 2017: U.S.$ 26,113,788(2016: Final dividend for 2015: U.S.$ 30,210,153, Interim dividend for 2016: U.S.$ 39,943,0032015: Interim dividend for 2015: U.S.$ 13,640,343) 694 4,843 2,207 Paid during the period*: 2017: Final dividend for 2016: U.S.$ 11,520,798, Interim dividend for 2017: U.S.$ 26,113,788(2016: Final dividend for 2015: U.S.$ 30,210,153, Interim dividend for 2016: U.S.$ 39,943,0032015: Interim dividend for 2015: U.S.$ 13,640,343) 699 4,628 2,148 Proposed for approval (not recognized as a liability as of December 31): 2017: nill 2016: Final dividend for 2016: U.S.$ 11,513,436 2015: Final dividend for 2015: U.S.$30,209,301 2,237 679 — Dividends payable as of December 31 — — — *The difference between paid and declared dividends represents foreign exchange movement F-59 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 26.Income taxThe Company is incorporated in Cyprus under the Cyprus Companies Law, but the business activity of the Group and joint ventures is subject to taxation inmultiple jurisdictions, the most significant of which include:CyprusThe Company is subject to 12.5% corporate income tax applied to its worldwide income.Gains from the sale of securities/titles (including shares of companies) either in Cyprus or abroad are exempt from corporate income tax in Cyprus. Capitalgains tax is levied at a rate of 20% on profits from disposal of immovable property situated in Cyprus or of shares in companies which own immovableproperty situated in Cyprus (unless the shares are listed on a recognized stock exchange).Dividends received from a non-resident (foreign) company are exempt from the levy of defence contribution if either the dividend paying company derives atleast 50% of its income directly or indirectly from activities which do not lead to investment income (“active versus passive investment income test” is met)or the foreign tax burden on the profit to be distributed as dividend has not been substantially lower than the Cypriot corporate income tax rate (i.e. lowerthan 6.25%) at the level of the dividend paying company (“effective minimum foreign tax test” is met). The Company has not been subject to defence tax ondividends received from abroad as the dividend paying entities are engaged in operating activities.The Russian FederationThe Company’s subsidiaries incorporated in the Russian Federation are subject to corporate income tax at the standard rate of 15% applied to incomereceived from Russia government bonds and 20% applied to their other taxable income. Withholding tax of 15% is applied to any dividends paid out ofRussia, reduced to as low as 5% for some countries (including Cyprus), with which Russia has double-taxation treaties.KazakhstanThe Company’s subsidiary incorporated in Kazakhstan is subject to corporate income tax at the standard rate of 20% applied to their taxable income. F-60 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 26.Income tax (continued) Deferred income tax assets and liabilities as of December 31, 2017 and 2016, relate to the following: Consolidated statement offinancial position as ofDecember 31 Consolidated statement ofprofit or loss for the yearended 2017 2016 2017 2016 Intangible assets (719) (784) 65 265 Trade and other payables 166 130 36 9 Trade and other receivables 101 138 (37) (20) Loans issued 48 27 21 7 Taxes on unremitted earnings (184) (75) (109) 19 Other 7 (17) 24 (27) Net deferred income tax asset/(liability) (581) (581) – 253 including: Deferred tax asset 245 270 Deferred tax liability (826) (851) Deferred tax assets and liabilities are not offset because they do not relate to income taxes levied by the same tax authority on the same taxable entity.Reconciliation of deferred income tax asset/(liability), net: 2015 2016 2017 Deferred income tax asset/(liability), net as of January 1 203 (834) (581) Effect of acquisitions of subsidiaries (1,037) – – Deferred tax benefit/(expense) – 253 – Deferred income tax asset/(liability), net as of December 31 (834) (581) (581) As of December 31, 2017 the Group does not intend to distribute a portion of its accumulated undistributed foreign earnings in the amount of 2,473 (2016 –2,690). The amount of tax that the Group would pay to distribute them would be 124 (2016 – 149). Unremitted earnings include all earning that wererecognized by the Group’s subsidiaries and that are expected to be distributed to the holding company. F-61 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 26.Income tax (continued) For the year ended December 31 income tax expense included: 2015 2016 2017 Total tax expense Current income tax expense (877) (871) (698) Deferred tax benefit/(expense) – 253 – Income tax expense for the year (877) (618) (698) Theoretical and actual income tax expense is reconciled as follows: 2015 2016 2017 Profit before tax 6,151 3,107 3,840 Theoretical income tax expense at the domestic rate in each individual jurisdiction (802) (278) (370) (Increase)/decrease resulting from the tax effect of: Non-taxable income 200 39 12 Non-deductible expenses (105) (269) (222) Income tax associated with earnings of foreign subsidiaries (102) (95) (109) Unrecognized deferred tax assets (68) (15) (9) Total income tax expense (877) (618) (698) During the year ended December 31, 2017 the Group did not recognize deferred tax assets related to the tax loss carry forward in the amount of 9 (2016 – 15,2015—68) because the Group did not believe that the realization of the related deferred tax assets is probable.Non-taxable income for the year ended December 31, 2015 comprised mainly of foreign exchange gain from revaluation of cash proceeds received fromsecondary public offering which is tax neutral according to the appropriate tax law. No such gains occurred for the years ended December 31, 2017 andDecember 31, 2016. F-62 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 27.Commitments, contingencies and operating risksOperating environmentRussia continues economic reforms and development of its legal, tax and regulatory frameworks as required by a market economy. The future stability of theRussian economy is largely dependent upon these reforms and developments and the effectiveness of economic, financial and monetary measures undertakenby the government.As Russia is Group’s main country of operation, it is particularly exposed to fluctuations and problems that arise in the Russian economy. Emerging markets,such as Russia, are subject to greater risks than more developed markets, including significant legal, economic and political risks. Emerging economies aresubject to rapid change, and therefore the information set out herein may become outdated relatively quickly.Chief among the challenges currently facing the Russian economy are (i) the ongoing crisis in Eastern Ukraine, (ii) the deterioration of Russia’s relationshipswith many Western countries, (iii) the economic and financial sanctions imposed by the U.S., EU, Canada and other countries in connection with these eventson certain Russian companies, individuals, and entire sectors of Russian economy, (iv) a steep decline in oil prices in preceding years, and (v) a consequentrecord weakening of the Russian ruble against the U.S. dollar. The lack of access to financing for Russian issuers, capital flight and a general climate ofpolitical and economic uncertainty are additional difficulties constricting Russian business at this time. Moreover, certain sanctions, as of now only imposedby Ukraine, and Russian countersanctions instituted in response to such sanctions, directly target payment services providers. There can be no assurance thatadditional sanctions affecting the payments of financial services business will not be imposed by Russia or other countries in which the Group operates. Inaddition, a number of Western businesses have curtailed or suspended activities in Russia or dealings with Russian counterparts for reputational reasons,even though currently such activities and dealings are not prohibited by the sanctions. An expansion of the existing sanctions or introduction of newsanctions, sanctions specifically targeting the Group, its management or its shareholders, or targeting the sector generally, could affect the Group’s businessas its international customers, suppliers, shareholders and other business partners may change their relationship with the Group for compliance, political,reputational or other reasons.Some of our agents, merchants or Tochka’s SME clients, although mostly not incorporated in Crimea, may have operations there. Further, before theintroduction of the corresponding sanctions the Group has had direct contacts with several Crimea banks that are registered as financial legal entities inCrimea, currently such banks may continue to operate as the Group’ agents or merchants. Overall the share of the Group’ business that comes from suchcounterparties is insignificant. On December 19, 2014, U.S. President Obama signed a new executive order imposing comprehensive sanctions on the Crimearegion. The EU has similarly introduced a broad set of sanctions through the Council Regulation (EU) 692/2014 as amended by Regulation (EU) 1351/2014.To date, management does not believe that any of the current sanctions as in force limit the Group’ ability to work with entities that may have operations inCrimea or operate in Crimea. Nevertheless, if the Group is deemed to be in violation of any sanctions currently in place or if any new or expanded sanctionsare imposed on Russian businesses operating in Crimea by the U.S., EU, or other countries the Group’s business and results of operations may be materiallyadversely affected. F-63 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 27.Commitments, contingencies and operating risks (continued) Operating environment (continued) In the ordinary course of our business, the Group may accept payments from consumers who either directly or indirectly interact with certain entities that arethe targets of U.S. sanctions. The Group operates primarily within the Russian financial system and, accordingly, many of its customers have accounts atbanks in Russia. The U.S., EU and other countries have adopted a package of economic restrictive measures imposing certain sanctions on the operations ofvarious Russian banks, including VTB Bank and Gazprombank. Some subsidiaries of the Company hold bank accounts in the aforementioned banks as wellas have overdrafts and bank guarantees in VTB Bank. Other Russian banks, including Bank Rossiya, SMP Bank, Investcapitalbank and Sobinbank, have alsobeen designated by OFAC and are subject to U.S. economic sanctions. Tempbank was also designated due to its dealings with the Syrian government.Management is monitoring these developments in the current environment and taking actions where appropriate. These and any further possible negativedevelopments in Ukraine could adversely impact the results and financial position of the Group in a manner not currently determinable.Furthermore, U.S. sanctions may be extended to any person that U.S. authorities determine has materially assisted, provided financial, material, ortechnological support to, or provided goods or services in support of, any sanctioned individuals or entities. For example, the Group may be deemed to beassociated with U.S.- designated banks due to its accepting payments for them from consumers in the ordinary course of its business, even though the Groupmay not have any direct contract relationships with them. There can be no assurance that the U.S. Government would not view such activities as meeting thecriteria for U.S. economic sanctions. In addition, because of the nature of the Group’s business, the Group does not generally identify its customers wherethere is no express requirement to do so under Russian anti-money laundering legislation. Therefore, the Group is not always able to screen them against the“Specially Designated Nationals and Blocked Persons List” published by OFAC or other sanctions lists.The crisis in Ukraine is ongoing and could escalate. Were full-fledged hostilities to break out between Ukraine and Russia, significant economic disruptionwould likely result and further calls from the Western countries for a comprehensive sanction regime that would further isolate Russia from the worldeconomy. The current civil unrest in eastern Ukraine, if no resolution is forthcoming, may alone lead to the further strengthening and broadening of Ukraine-related sanctions. For example, it has been proposed to remove Russia from the international SWIFT payment system, which would disrupt ordinary financialservices in Russia and any cross-border trade. The future repercussions surrounding the situation in Crimea and Eastern Ukraine are unknown, and noassurance can be given regarding the future of relations between Russia and other countries. The Group cannot therefore predict how the Ukrainian crisis willunfold or the impact it will have on its business or results of operations. Additionally, relations between the U.S. and Russia have become strained over avariety of other issues, which could result in further sanctions against Russia or specific individuals, entities or economic sectors. Any or all of the abovefactors could have a material adverse effect on the Group’s business, financial condition, results of operations and prospects. F-64 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 27.Commitments, contingencies and operating risks (continued) Operating environment (continued) In recent years, the CBR has considerably increased the intensity of its supervision and regulation of the Russian banking sector. Qiwi Bank is central to theoperation of all of the Group’s segments, as it provides issuing, acquiring and deposit settlement functions within the Group, serves as the issuing bank forour payment-by-installment SOVEST cards and is the banking institution behind Tochka’s financial services offering. Qiwi Bank, like all banks and non-banking credit organizations operating in Russia, is subject to extensive regulation and reporting obligations, which may limit the Groups activities andincrease the Groups costs of doing business. Qiwi Bank has been the subject of CBR investigations in the past that have uncovered various regulatoryviolations and deficiencies, which the Group has generally rectified. As part of the ongoing supervisory process, the management was recently notified that in2018 Qiwi Bank will be subject to the CBR inspection. There can be no assurance that any currently planned or future inspection will not result in discoveryof any significant or minor violations of various banking regulations, and what sanctions the CBR would choose to employ against QIWI Bank if this were tohappen. For example, recently management was notified that throughout 2017 QIWI Bank exceeded thresholds turnover amounts with respect to certaintypes of transactions. The measures that the CBR has so far imposed on QIWI Bank in response have not had a significant impact on operations, andmanagement believes that it has remedied the violation and taken appropriate measures to ensure that QIWI Bank will not be in breach of such requirementsgoing forward. However, this measures have not been lifted yet and there can be no assurance that this measures will be lifted soon or additional sanctionswill not be imposed on us as a result of such findings. Scrutiny of CBR can be expected to increase following launch of SOVEST, as it will expand the scopeof traditional commercial and retail bank services that Qiwi Bank provides. Any such sanctions could have a material adverse effect on our business, financialcondition and results of operations. Historically, the revocation of banking licenses by the CBR has been relatively rare, but since October 2013 the CBR haslaunched a campaign aimed at cleansing the Russian banking industry, revoking the licenses from an unusually high number of banks. If Qiwi Bank’sbanking license is revoked, the Group would effectively be unable to provide most of our services.Though the Russian economy contracted both in 2015 and in 2016, it has registered modest growth in 2017. However, throughout the period from 2014 to2017 the population’s purchasing power has been decreasing due to the weakening of the ruble and the rise in cost of basic necessities such as food productsand utilities, which according to the Russian Consumer Confidence Overall Index resulted in consumer confidence declining significantly. A furtherweakening in the Russian economy could have a negative impact on the Group’ merchants, as well as consumers who purchase products and services usingthe Group’ payment processing systems. This could negatively impact the Group’ business, financial condition and results of operations, particularly if therecessionary environment disproportionately affects some of the market segments that represent a larger portion of the Group’s payment processing volume.Specifically, worsening economic conditions could force some of the Group’ merchants and agents to liquidate their operations or go bankrupt, or couldcause the Group’ agents to reduce the number of their locations or hours of operation, resulting in reduced transaction volumes. Similarly, a deterioratingeconomy and reduced consumer spending may translate into a decline in the number of transactions with SOVEST cards and may also affect thecreditworthiness of the Group’ customers, which could result in increased credit risk. The Group also has a certain amount of fixed costs, including salariesand rent, which could limit its ability to adjust costs and respond quickly to changes affecting the economy and its business.In this context, management perceives several risks that could affect the stability and profitability of the Group’s offline distribution business. Firstly, theoverall macroeconomic conditions adversely affect the purchasing power of Russian population, as high inflation combined with decreasing real wage putpressure on the disposable income of consumers, thus leading to the overall decrease in consumer spending and in turn the Group’s payment volumes.Secondly, the Group agents’ economics are being pressured by decreasing commissions and higher customer commission sensitivity, combined with higherrental and other costs.Thirdly, because the CBR has taken steps to secure the quality and transparency the industries in which the Group’ agents operate, additional controls andmonitoring requirements have been imposed on agents through the banks. As agents work to comply with additional requirements and handle increasingnumbers of inquiries from the banks they interact with, additional pressure is put on the agents’ business model especially for the smaller businesses.Although the Group’s network of agents remains well diversified, these changes in recent years have negatively affected the size of Group’s physicaldistribution in Russia and, correspondingly, its financial results. Management is committed to making its best efforts to support the Group’s physicaldistribution in Russia and, correspondingly, its financial results, there can be no assurance that there will not be further negative impacts of these changes inthe mid-term.The Group provides payment processing services to a number of merchants in the betting industry. Processing payments to such merchants represents arelatively significant portion of the Group’ revenues and also generally carries higher margins than processing payments to merchants in most of the Group’sother categories. The betting industry is subject to extensive and actively developing regulation in Russia, as well as increasing government scrutiny. Recentamendments to Russian betting legislation introduced a more comprehensive regulatory framework in this area. In particular, under amendments to theRussian betting laws introduced in 2014, in order to engage in the betting industry, a bookmaker has to become a member of a self-regulated organization ofbookmakers and abide by its rules, and any and all interactive bets may only be accepted through an Interactive Bets Accounting Center (TSUPIS) set up by acredit organization together with a self-regulated association of bookmakers. In 2016, QIWI Bank established a TSUPIS together with a the self-regulatedassociations of bookmakers in order to be able to accept such payments. Processing payments to betting merchants represents a relatively significant portionof the Group’s revenues. Furthermore, betting winnings received by the Group consumers deposited into their Qiwi Wallet accounts represents one of thesignificant reload sources for Qiwi Wallet accounts. If other banks or payment service providers were to enter this market, the payment volume, revenue andmargins of the Group’ Payments business, as well as overall usage of Qiwi Wallet, could be materially adversely affected.Additionally, if any of the Group’s merchants engaged in the betting industry are not able or are unwilling to comply with Russian betting legislation, or ifthey decide to cease their operations in Russia for regulatory reasons or otherwise, the Group would have to discontinue servicing them and would lose theassociated income.Moreover, if the Group is found to be in non-compliance with any of the requirements of the applicable legislation, it could not only become subject to finesand other sanctions, but could also be forced to discontinue operations that are deemed to be in breach of the applicable rules, thereby losing the associatedrevenue streams. Additionally, as of January 1, 2018, the relevant betting legislation has been supplemented with the ability of the Russian government toblacklist betting merchants that are found to be in violation of applicable Russian laws, and the requirement for credit institutions to block any payments to such blacklisted merchants. These measures may result in the contraction of the betting sector and therefore adversely affect the revenues, margins and netrevenue of the Group’s E-commerce category and overall Payment services segment.The Group may also be subject to reputational risks associated with being involved in the betting business through offering the payments services to bettingmerchants. For example, in July 2016, the Group was served with notices from Roskomnadzor, the Russian state agency responsible for overseeing the mediaand Internet, stating that the Group had breached Russian laws on public distribution of information about gambling, since the Group’s website containedlinks to services offered by certain betting operators that were allegedly not in compliance with the Russian betting legislation. The Group has complied withthe prescriptions contained in the notices. However, there can be no assurance that further violations will not occur in the future, as the Group services a widevariety of merchants and depend on their compliance with relevant laws in this regard. If the Group is found to be in breach, Roskomnadzor or other agenciescould take further action against it, including by blocking its website, imposing fines or other sanctions. The Group could face similar difficulties in otherjurisdictions, since online betting is an area of intense focus by regulators in many of the countries in which the Group operates. F-65 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 27.Commitments, contingencies and operating risks (continued) TaxationRussian and the CIS’s tax, currency and customs legislation is subject to varying interpretations, and changes, which can occur frequently. Management’sinterpretation of such legislation as applied to the transactions and activity of the Group may be challenged by the relevant regional and federal authorities.Recent events within Russia and the CIS which are discussed below suggest that the tax authorities are taking a more assertive position in their interpretationof the legislation and assessments and as a result, it is possible that transactions and activities that have not been challenged in the past may be challenged inthe future.The Company may encounter difficulties in obtaining lower rates of Russian withholding income tax envisaged by the Russia-Cyprus double tax treaty fordividends distributed from Russia, i.e. dividends paid by a Russian legal entity to a foreign legal entity are generally subject to Russian withholding incometax at a rate of 15%, although this tax rate may be reduced under an applicable double tax treaty. The Company intend to rely on the Russia-Cyprus doubletax treaty. The tax treaty allows reduction of withholding income tax on dividends paid by a Russian company to a Cypriot company to 10% provided thatthe following conditions are met: (i) the Cypriot company is a tax resident of Cyprus within the meaning of the tax treaty; (ii) the Cypriot company is thebeneficial owner of the dividends; (iii) the dividends are not attributable to a permanent establishment of the Cypriot company in Russia; and (iv) the treatyclearance procedures are duly performed. This rate may be further reduced to 5% if the direct investment of the Cypriot company in a Russian subsidiarypaying the dividends is at least EUR 100,000. Although the Group will seek to claim treaty protection, there is a risk that the applicability of the reduced rateof 5% or 10% may be challenged by Russian tax authorities. As a result, there can be no assurance that the Company would be able to avail itself of thereduced withholding income tax rate in practice. Specifically, Cypriot holding company may incur a 15% withholding income tax at source on dividendpayments from Russian subsidiaries if the treaty clearance procedures are not duly performed at the date when the dividend payment is made. In this case theCompany may seek to claim as a refund the difference between the 15% tax withheld and the reduced rate of 10% or 5% as appropriate. However, there canbe no assurance that such taxes would be refunded in practice.Due to its international structure, the Group is subject to transfer pricing and permanent establishment risks in various jurisdictions it operates in. SinceJanuary, 2012, the Russian tax authorities have the right to apply transfer pricing adjustments and impose additional tax liabilities in respect of “controlled”transactions, if the transaction price differs from the market price. The Russian transfer pricing legislation grants taxpayers the right to justify theircompliance with the arm’s length principle at prices used in controlled transactions by preparing the transfer pricing documentation.The Group manages the related risks by looking at its management functions and risks in various countries and level of profits allocated to each subsidiary.The list of “controlled” transactions of the Group includes various transactions between different Russian entities as well as certain types of cross-bordertransactions. The Group determines its tax liabilities arising from “controlled” transactions using actual transaction prices.Currently the tax authorities perform tax audits of many Russian taxpayers with major focus on compliance with new transfer pricing legislation. It istherefore possible that the Group entities may become subject to transfer pricing tax audits by tax authorities in the near future. The Russian tax authoritiesmay challenge the level of prices applied by the Group under the “controlled” transactions (including certain intercompany transactions) and accrueadditional tax liabilities. If additional taxes are assessed with respect to these matters, they may be material. This risk may increase in the future as Russiantransfer pricing practice develops. F-66 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 27.Commitments, contingencies and operating risks (continued) Taxation (continued) The Management believes that the Group is able to prove the arms’ length nature of prices with respect to the “controlled” transactions, and that there hasbeen proper reporting to the Russian tax authorities, supported by appropriate available transfer pricing documentation.Since 2015 significant changes to the Russian tax legislation are enacted which are aimed at preventing the abuse of “offshore” structures (so-called“de-offshorization” legislation). In particular, these changes include the definition of beneficiary ownership, tax residence of legal entities by the place ofactual carrying out activities, as well as approach to taxation of controlled foreign companies. It is currently unclear how the Russian tax authorities willinterpret and apply the new tax provisions and what will be the possible impact on the Group. Therefore, it cannot be excluded that Group’s companies mightbe subject to additional tax liabilities because of these changes being introduced and applied to transactions carried out by them, which could have amaterial adverse effect on Group’s business, financial condition and results of operations. The Group’s management is undertaking all necessary and requiredmeasures in order to minimize the potential negative impact of the “de-offshorization” legislation.Risk of cybersecurity breachThe Group stores and/or transmits sensitive data, such as credit or debit card numbers, passport details, mobile phone numbers and other identification data,and the Company has ultimate liability to its consumers for the failure to protect this data. The Company has experienced breaches of its security by hackersin the past, and breaches could occur in the future. In such circumstances, the encryption of data and other protective measures have not preventedunauthorized access and may not be sufficient to prevent future unauthorized access. Any future breach of the system, including through employee fraud,may subject the Company to material losses or liability, payables to other payment systems, fines and claims for unauthorized purchases withmisappropriated credit or debit card information, identity theft, impersonation or other similar fraud claims. In addition, misuse of such sensitive data or acybersecurity breach could result in claims, regulatory scrutiny and other negative consequences.Risk assessmentThe Group’s management believes that its interpretation of the relevant legislation is appropriate and is in accordance with the current industry practice andthat the Group’s currency, customs, tax and other regulatory positions will be sustained. However, the interpretations of the relevant authorities could differand the maximum effect of additional losses on these consolidated financial statements, if the authorities were successful in enforcing their differentinterpretations, could be significant, and amount up to 2.5 billion rubles which was assessed by the Group as of December 31, 2017 (2 billion rubles as ofDecember 31, 2016).Insurance policiesThe Group holds no insurance policies in relation to its assets, operations, or in respect of public liability or other insurable risks. There are no significantphysical assets to insure. Management has considered the possibility of insurance of business interruption in Russia, but the cost of it outweighs the benefitsin management’s view. F-67 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 27.Commitments, contingencies and operating risks (continued) Legal proceedings In the ordinary course of business, the Group may be subject to legal actions and complaints. Management believes that the ultimate liability, if any, arisingfrom such actions or complaints will not have a material adverse effect on the financial condition or the results of future operations of the Group.Know-your-client requirements in RussiaThe Group’s business is currently subject to know-your-client- requirements established by Federal Law of the Russian Federation No. 115-FZ “OnCombating the Legalization (Laundering) of Criminally Obtained Income and Funding of Terrorism”, dated August 7, 2001, as amended, or the Anti-MoneyLaundering Law. Based on the Anti-Money Laundering Law management distinguishes three types of consumers based on their level of identification, beinganonymous, identified through a simplified procedure and fully identified. The consumers who have not undergone any identification procedure arequalified as anonymous and are not allowed to contemplate transactions as well as hold an electronic money account balance in excess of RUB15,000. Theconsumers who have undergone simplified identification procedure with the payment services provider are entitled to perform electronic money transfers inexcess of RUB15,000 provided that at any point of time the account balance of electronic money does not exceed RUB 60,000 and the total amount oftransactions does not exceed RUB 200,000 per month. Fully identified consumers are entitled to perform same type of electronic transfers as consumersidentified through a simplified procedure but with increased threshold of the electronic money account balance of RUB 600,000 and no limitations for thetotal transaction amount per month. The key difference between the simplified and the full identification procedures is that the simplified identification canbe performed remotely. The remote identification requires the verification of certain data provided by consumers against public databases. Albeit agovernment order No. 630 dated July 8, 2014, was enacted providing that public databases shall be set up by specific government authorities and access tothem shall be granted to the third parties authorized to carry out identification of consumers, such databases are not yet up and running at scale and, to theknowledge of the Group, there is no work in progress on setting up such databases. Thus, current situation could cause the Group to be in violation of theidentification requirements. In case management is enforced not to use the simplified identification procedure until the databases are fully running, it couldnegatively affect the number of consumers and, consequently, volumes and revenues.Operating lease commitmentsThe Group has commercial lease agreements of office buildings. The leases have an average life of between one and five years. Total lease expense for thetwelve months ended December 31, 2017 is for rent of office places 357 (2016 – 307).Future minimum lease rentals under non-cancellable operating lease commitments for office premises as of December 31, 2017 and December 31, 2016 areas follows: As ofDecember 31,2016 As ofDecember 31,2017 Within one year 244 397 After one year but not more than five years 583 693 F-68 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 27.Commitments, contingencies and operating risks (continued) Operating lease commitments (continued) The Group is a party to a material contract of lease of office building, which gave origin to lease expenses in the amount of 154 in 2017 (172 in 2016) andcreates commitments to charge further 461 of lease expenses, 154 of which shall be accrued within one year and 307 – after one year but no more than fiveyears. The contract was concluded on July 1, 2014 and terminates on December 31, 2020. The lease payment consists of three parts: basis lease payment,reimbursement of operational expenses, and lease pay for parking places. All the three components gradually increase to the end of the contract term. For thepurposes of these financial statements, the payments are recognized as expenses on a straight-line basis over the lease term.Pledge of assetsAs of December 31, 2017 the Group pledged debt instruments (government bonds) with carrying amount of 1,319 (December 31, 2016 – 1,687) as collateralfor bank guarantee issued on Group’s behalf to its major partner and 486 (December 31, 2016 – 484) as coverage for supporting its short-term overnight creditfacility at CBR.Commitments to Mail.ru Group LimitedThe Group committed to purchase of advertising services from Mail.ru Group Limited affiliates in the amount of 260 during three years starting fromNovember 2014. Mail.ru Group Limited makes advertising available for the Group on the standard commercial rates. As of December 31, 2017 the Groupspent 50 (2014 – 50, 2015 – nil, 2016 –nil, 2017 –nil) on advertising under this agreement.Credit related commitmentsThe primary purpose of these instruments is to ensure that funds are available to a customer as required. Commitments to extend credit represent unusedportions of both activated and not activated by the customers of instalment card loans. Commitments to extend credit are contingent upon customers firstlyactivating their credit limits and further maintaining specific credit standards. Outstanding credit limits possible to be used including credit limits not yetactivated by the customers and related commitments are as follows: As ofDecember 31, 2016 As ofDecember 31, 2017 Unused limits on instalment card loans 127 8,603 The total outstanding contractual amount of unused limits on contingencies and commitments liability does not necessarily represent future cashrequirements, as these financial instruments may expire or terminate without being funded. In accordance with instalment card service conditions the Grouphas a right to refuse the issuance, activation, reissuing or unblocking of an instalment card, and is providing an instalment card limit at its own discretion andwithout explaining its reasons. The Group also has a right to increase or decrease a credit card limit at any time without prior notice. F-69 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 28.Balances and transactions with related partiesCustomer accounts in the amount of 97 as of December 31, 2017 (December 31, 2016 – 27) comprise of cash held at bank account by related parties,including key management personnel and the companies under their control or control of their close family members.Benefits of key management and Board of Directors generally comprise of short-term benefits and share-based payments during the year ended December 31,2017 and amounted to 137 (136 – for the year 2016, 142 – for the year 2015)As of December 31, 2016 some of the overdraft facilities were guaranteed by the Group’s CEO. There are no such overdraft facilities as of December 31, 2017. 29.Risk managementThe main risks that could adversely affect the Group’s financial assets, liabilities or future cash flows are foreign exchange risk, liquidity and credit risk.Management reviews and approves policies for managing each of the risks which are summarized below.Foreign exchange riskForeign exchange risk is the risk that fluctuations in exchange rates will adversely affect items in the Group’s statement of comprehensive income, statementof financial position and/or cash flows. Foreign currency denominated assets and liabilities give rise to foreign exchange exposure.During last public offering, the Company increased its issued share capital and received about 89 mln U.S. $. The unused portion of these proceeds isaccounted as other short-term bank deposits in cash and cash equivalents as of December 31, 2017 and 2016. Due to depreciation of U.S. $ rate against RUBfor the year 2017 and for the year 2016 by 5% and 17% respectively the Group recorded foreign exchange loss in the amount of 236 and 975 respectively.The Group intends to use these assets for general corporate purposes including potential acquisitions.Foreign currency sensitivityThe following tables demonstrate the sensitivity to a reasonably possible change in US Dollar and Euro exchange rates against Ruble, with all other variablesheld constant. The impact on the Group’s profit before tax is due to changes in the carrying amount of monetary assets and liabilities denominated inUS Dollar and Euro when these currencies are not functional currencies of the respective Group subsidiary. The Group’s exposure to foreign currency changesfor all other currencies is not material. change in US Dollar Effect on profit before taxGain/(loss)2017 +11% 83 - 11% (83)2016 +20% 655 - 20% (655) change in Euro Effect on profit before taxGain/(loss)2017 +12.5% 36 - 12.5% (36)2016 +20% 40 - 20% (40) F-70 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 29.Risk management (continued) Liquidity risk and capital managementThe Group uses cash from shareholders’ contributions, has sufficient cash and does not have any significant outstanding debt other than interbank debt withshort maturities (classified as due to banks). Deposits received from agents are also due on demand, but are usually offset against future payments processedthrough agents. The Group expects that agent’s deposits will continue to be offset against future payments and not be called by the agents. Customeraccounts and amounts due to banks, trade and other payables are due on demand.Since 2014 Russian economy has been going through a period of macroeconomic slowdown and liquidity shortage in a number of markets (including thosein which the Group operates), caused among other things by falling oil prices, ruble devaluation and the economic sanctions regime. Banks and other entitiesin Russia decreased credit limits in their everyday operations and it was noted that the Group’s merchants and partners also started and in certain casescontinued to request from the Group larger collaterals to hedge their risks. Thr Group was able to manage these conditions and requirements to date, thoughthe liquidity shortage in the market if exacerbated may have further negative effects on the Group’s operations, which cannot be now reliably estimated.According to CBR requirements, a bank’s capital calculated based on CBR instruction should be not less than sertain portion of its risk-adjusted assets. As ofDecember 31, 2017, QIWI Bank JSC’s capital ratio is above the minimal level required. The Group monitor the fulfillment of requirements on a daily basisand send the reports to CBR on a monthly basis. During the years ended December 31, 2017 and 2016 QIWI Bank JSC and Rapida LTD met the capitaladequacy requirements.The Group manages its capital structure and makes adjustments to it, in light of changes in economic conditions. Capital includes share capital, sharepremium, additional paid-in capital, other reserves and translation reserve. To maintain or adjust the capital structure, the Group may make dividendpayments to shareholders, return capital to shareholders or issue new shares. Currently, the Group requires capital to finance its growth, but it generatessufficient cash from its operations. The table below summarizes the maturity profile of the Company’s financial liabilities based on contractual undiscountedpayments. Due: Total Ondemand Within a year More than ayear Trade and other payables (Note 19) 19,599 19,599 — — Customer accounts and amounts due to banks (Note 20) 3,182 3,071 111 — Total as of December 31, 2017 22,781 22,670 111 — Due: Total Ondemand Within a year More than ayear Trade and other payables (Note 19) 16,328 16,328 — — Customer accounts and amounts due to banks (Note 20) 2,342 2,342 — — Total as of December 31, 2016 18,670 18,670 — — F-71 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 29.Risk management (continued) Credit riskFinancial assets of the Group, which potentially subject us and our subsidiaries and associates to credit risk, consist principally of trade receivables, loansissued, cash and short-term investments. The Group sells services on a prepayment basis or ensures that its receivables are from customers with an appropriatecredit history – large merchants and agents with sufficient and appropriate credit history. The Group’s receivables from merchants and others, except foragents, are generally non-interest-bearing and do not require collateral. Receivables from agents are interest-bearing and unsecured. The Group holds cashprimarily with reputable Russian and international banks, including CBR, which management considers having minimal risk of default, although creditratings of Russian and Kazakh banks are generally lower than those banks in more developed markets. Short-term investments include fixed-rate debtinstruments issued by Russian Government.Starting from 2017, we are also exposed to substantial credit risk through our payment-by-installment card project SOVEST, where Qiwi Bank JSC serves as alender and bears all credit risk on outstanding loans. When granting loans on SOVEST cards, the Group uses automated scoring solvency models andevaluate individually each application for the probability of fraud and social default. It uses the information from the major credit bureaus as well as certainother data including the evaluation of the potential effects of changes in macroeconomic conditions and regional affiliation of the applicant in order toapprove or reject the application. Qiwi Bank can then use manual verification for determining the credit limit for the approved applicants. Qiwi Bank runsadvanced forward-looking models that are based on the analysis of the transactional behavior of individual customers in order to predict and stimulate usageas well as prevent fraud, and Qiwi Bank uses a migration matrix approach for calculation of the loan loss provisions. Qiwi Bank distributes its installmentcards to customers on a federal scale, across all regions of Russia. Our target audience includes Russian citizens with the permanent registration and aged 18to 70 years. Qiwi Bank also uses a variety of distribution channels and strategies to obtain clients and therefore believe that its credit risk is broadlydiversified.The management established a credit committee that develops and approves general principles for lending and takes special measures to mitigate credit risksuch as cut down of the credit limits for unreliable clients, diversification of methods of work with overdue borrowers and more advanced scoring models forthe new borrowers. Please see Note 13 for the carrying amount of loans issued and the maximum amount exposed to the credit risk for these type of assets.The carrying amount of accounts receivable, net of allowance for impairment of receivables, represents the maximum amount exposed to the credit risk forthis type of receivables (Note 14). The table below demonstrates the largest counterparties’ balances, as a percentage of respective totals: Trade and other receivables As of December 31,2016 As of December 31,2017 Concentration of credit risks by maincounterparties, % from total amount Top 5 counterparties 60% 47% Others 40% 53% Collection of receivables may be influenced by economic factors. Management believes that there is no significant risk of recognition of additional lossbeyond the allowance already recorded. F-72 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 30.Financial instrumentsThe Group’s principal financial instruments consisted of loans receivable, trade and other receivables, customer accounts and amounts due to banks, tradeand other payables, cash and cash equivalents, long and short-term debt instruments and borrowings. The Group has various other financial assets andliabilities which arise directly from its operations. During the year, the Group did not undertake trading in financial instruments.The fair value of the Group’s financial instruments as of December 31, 2017 and 2016 is presented by type of the financial instrument in the table below: As of December 31,2016 As of December 31,2017 Carryingamount Fair value Carryingamount Fair value Financial assets Debt instruments HTM 2,171 2,195 1,804 1,827 Long-term loans LAR 120 120 164 164 Total financial assets 2,291 2,315 1,968 1,991 Financial instruments used by the Group are included in one of the following categories: • LAR – loans and receivables; • HTM – held-to-maturity financial assets.Carrying amounts of cash and cash equivalents, short-term investments, short-term loans issued, accounts receivable and payable, reserves at CBR andcustomer accounts and amounts due to banks approximate their fair values largely due to short-term maturities of these instruments.Debt instruments of the Group consist of RUB nominated government bonds with interest rate 6.7% - 7.5% and maturity up to May 2019. All debtinstruments are pledged (Note 27).Long-term loans generally represent RUB nominated loans to Russian legal entities and have a maturity up to ten years. For the purpose of fair valuemeasurement of these loans the Group uses comparable marketable interest rate which is 10%. F-73 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 30.Financial instruments (continued) The following table provides the fair value measurement hierarchy of the Group’s assets and liabilities: Fair value measurement using Quoted pricesin activemarkets Significantobservableinputs Significantunobservableinputs Date of valuation Total (Level 1) (Level 2) (Level 3) Assets for which fair values are disclosed Debt instruments December 31, 2017 1,827 1,827 — — Long-term loans December 31, 2017 164 — — 164 Assets for which fair values are disclosed Debt instruments December 31, 2016 2,195 2,195 — — Long-term loans December 31, 2016 120 — — 120 There were no transfers between Level 1 and Level 2 fair value measurements and no transfers into or out of Level 3 fair value measurements during the yearended December 31, 2017.The Group uses the following IFRS hierarchy for determining and disclosing the fair value of financial instruments by valuation technique: • Level 1: Quoted (unadjusted) prices in active markets for identical assets or liabilities; • Level 2: Other techniques for which all inputs that have a significant effect on the recorded fair value are observable, either directly or indirectly; • Level 3: Techniques that use inputs that have a significant effect on the recorded fair value that are not based on observable market data.Valuation methods and assumptionsThe fair value of the financial assets and liabilities included at the amount the instrument could be exchanged in a current transaction between willingparties, other than in a forced or liquidation sale.Long-term fixed-rate loans issued and debt instruments are evaluated by the Group based on parameters such as interest rates, specific country risk factors andindividual creditworthiness of the customer. F-74 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 31.Share-based payments31.1. Option plansAs of December 31, 2017, the Group has the following outstanding option plans: 2012 Employee Stock Option Plan (ESOP) 2015 Restricted Stock Unit Plan (RSU Plan)Adoption date October, 2012 July, 2015Type of shares class B shares class B sharesNumber of options or RSUs reserved Up to 7 % of total amount of shares Up to 7 % of total amount of sharesExercise price Granted during: Granted during: Year 2012: U.S. $13.65 Year 2016: n/a Year 2013: U.S. $41.24 – 46.57 Year 2017: n/a Year 2014: U.S. $34.09 – 37.89Year 2017: U.S. $ 23.94 Exercise basis Shares SharesExpiration date December 2020 December 2022Vesting period Up to 4 years Three vesting during up to 2 yearsOther major terms The options are not transferrable - The units are not transferrable - All other terms of the units under 2015 RSUPlan are to be determined by theCompany’s BOD or the CEO, if so resolvedby the BOD, acting as administrator of thePlan31.2. Changes in outstanding optionsThe following table illustrates the movements in share options during the year ended December 31, 2017: As ofDecember 31,2016 Granted duringthe period Forfeitedduring theperiod Exercisedduring theperiod As ofDecember 31,2017 2012 ESOP 1,929,089 27,743 (282,000) (146,692) 1,528,140 2015 RSU Plan 414,035 512,108 (66,732) (314,033) 545,378 Total 2,343,124 539,851 (348,732) (460,725) 2,073,518 As of December 31, 2017 the Company has 1,528,140 options outstanding, all of which are vested, and 545,378 RSUs outstanding, of which 51,912 arevested and 493,466 are unvested.The weighted average price for share options exercised under ESOP during the reporting period was U.S. $13.65 and exercised under RSU plan was nill. F-75 Table of ContentsQIWI plcNotes to consolidated financial statements (continued) 31.Share based payments (continued) 31.3. Valuations of share-based paymentsThe valuation of all equity-settled options granted are summarized in the table below: Option plan/Grant date Number ofoptions/RSUs Dividendyield, % Volatility,% Risk-freeinterestrate, % Expec-ted term,years Weightedaverageshare price(U.S. $) Weightedaveragefair valueper option/RSU (U.S.$) Valuationmethod2012 ESOP 4,128,521 0-5.03% 28%-49.85% 0.293.85%- % 2-4 28.10 7.14 Black-Scholes-Merton2015 RSU Plan 1,095,708 0-5.03% 50.65%-64.02% 2.893.19%- % 0-2 15.04 14.41 BinominalThe forfeiture rate used in valuation models granted during the period is 9%. It is based on historical data and current expectations and is not necessarilyindicative of forfeiture patterns that may occur.The expected volatility reflects the assumption that the historical volatility over a period similar to the life of the options is indicative of future trends, whichmay not necessarily be the actual outcome.31.4. Share-based payment expenseThe amount of expense arising from equity-settled share-based payment transactions for the year ended December 31, 2017 was 398 (2016 – 224, 2015 – 88). F-76 Table of ContentsSIGNATURESThe registrant hereby certifies that it meets all of the requirements for filing on Form 20-F and that it has duly caused and authorized the undersigned to signthis registration statement on its behalf. QIWI PLC By: /s/ Sergey SoloninName: Sergey SoloninTitle: Chief Executive OfficerDate: March 28, 2018 Exhibit 1.1AMENDED AND RESTATED ARTICLES OF ASSOCIATION OF THE COMPANYTHE COMPANIES LAW, CAP. 113 ARTICLES OF ASSOCIATION OFQIWI PLC 1. In these Regulations and in the Memorandum of Association: “Affiliate” (or any derivative thereof), means, in relation to a Person, a Person whoexercises Control over, is Controlled by or is under common Control with,such Person, provided that no member of the Group shall be considered to bethe Affiliate of any shareholder of the Company. “Annual General Meeting” means the annual General Meeting of the Company held pursuant to section125 of the Law. “Auditors” means the appointed auditors of the Company pursuant to the Law. “Authority Threshold” means the sum equal to three million (3,000,000) US Dollars or the equivalentthereof in any currency. “Board” means the board of Directors of the Company. “Business” means the Group’s business which shall be the provision of (i) payment andsettlement services; (ii) online virtual money accounts; (iii) lottery services(iv)e-commerce services; (v) postal services and (vi) consumer lending. Forthe avoidance of doubt, the Company shall not itself provide payment andsettlement services, online virtual money accounts, lottery services,e-commerce services or postal services unless it holds all necessary licencesand other authorisations. “Business Day” means days which are not a Saturday, Sunday or a public holiday in any ofRussia or Cyprus. “Business Plan” means a five (5) year rolling business plan for the Group relating to the thencurrent financial year and succeeding financial years (in a format adopted bythe Company) to be updated annually. 1 “CEO” means the Chief Executive Officer of the Company who is appointed inaccordance with Regulation 109 of these Regulations. “CFO” means the Chief Financial Officer of the Company who is appointed inaccordance with Regulation 87 (xxvi) of these Regulations. “Chairman” means the chairman of the meetings of the Board who is elected as chairmanaccording to Regulation 102 of these Regulations. “Class A Member Change of Control” means an event or series of events as a result of which a Person (other than aPerson who was a wholly-owned (direct or indirect) Affiliate of such Memberand/or a Connected Person of a Founder and/or a Founder itself, in each caseprior to such event or series of events) acquires Control (direct or indirect) ofany Member holding class A shares (other than where such Member is, or isdirectly or indirectly wholly-owned by, a Public Company). “Company” means this company. “Connected Persons” means, in relation to an individual: (a) his/her Family Members; (b) a Person acting as trustee of a trust or of a foundation, the beneficiaryof which is the individual or any of his/her Family Members; (c) a trust or a foundation, funded or managed by the individual or any ofhis/her Family Members; or (d) any Affiliate of the individual or his/her Family Members. “Control” in relation to an undertaking means the direct or indirect holding or control of: (a) a majority of the voting rights exercisable at general meetings of themembers of that undertaking on all, or substantially all, matters; (b) the right to appoint or remove directors having a majority of thevoting rights exercisable at meetings of the board of directors of thatundertaking on all, or substantially all, matters; or (c) the right (whether pursuant to a contract, understanding or otherarrangement) to direct or cause to be directed directly or indirectly a dominantinfluence over such other undertaking, 2 and (i) where an undertaking is not a company, references above to directors,general meetings and members shall be deemed to refer to the equivalentbodies in such undertaking; and (ii) “Controlled” and “Controlling” shallhave a corresponding meaning. “Cyprus” means the Republic of Cyprus. “Deputy CEO” shall have the meaning ascribed to such term in Regulation 111A. “Director” means a member of the Board. “Elected Director” shall have the meaning ascribed to such term in Regulation 82. “Exchange” means the stock exchange on which class B shares or any instruments ordepositary receipts representing class B shares in the capital of the Companyare listed pursuant to any Listing. “Family Members” means a spouse or civil partner, child or step-child, father, mother, brother,sister or grandchild. “Founder” means any Person that was the ultimate beneficial owner of a Member holdingclass A shares at the time of the Listing. “Independent Director” shall have the meaning ascribed to such term in Regulation 82. “General Meeting” means the general meeting of the members of the Company. “Group” means the Company and its Subsidiaries from time to time and the expression“Group Company” will be construed accordingly; “the Law” means the Companies Law, Cap. 113 or any law substituting or amending thesame. “Listing” means the admission to trading on one or more recognised international stockexchanges of a proportion of the class B shares or any instruments ordepositary receipts representing the class B shares in the capital of theCompany, which provides a reasonable and genuine market for such shares,instruments or depository receipts, of sufficient liquidity and upon which suchshares, instruments or depository receipts, can be freely traded. 3 “Material Transaction” means a transaction (or series of connected transactions) which is within theOrdinary Course of Business and to which any of the following applies: (a) where the amount of consideration, value, assets, liabilities, costs,expenditure, accounts receivable or accounts payable in respect of suchtransaction (the “Transaction Amount”) cannot reasonably be determined orestimated prior to entry into the transaction, the Transaction Amount exceedstwenty million (20,000,000) US Dollars (or the equivalent thereof in anycurrency) based on a calculation to be carried out by the Company or itsrelevant Subsidiary (as applicable) within ten (10) calendar days of the finalbusiness day of the calendar quarter in which such transaction was enteredinto and each subsequent calendar quarter (and that such transaction shallbecome a Material Transaction where the Transaction Amount exceeds twentymillion (20,000,000) US Dollars (or the equivalent thereof in any currency) onthe basis of any such calculation whenever it is carried out), based on theCompany’s or its relevant Subsidiary’s (as applicable) accounting records asof the calculation date (a “Material Transaction A”); or (b) where the Transaction Amount can reasonably be determined orestimated prior to entry into the transaction, the Transaction Amount exceedstwenty million (20,000,000) US Dollars or the equivalent thereof in anycurrency (a “Material Transaction B”). “Member” means every natural and/or legal Person being registered as a holder of sharesin the Company. “Observer” shall have the meaning ascribed to such term in Regulation 87C. “Ordinary Resolution” means an ordinary resolution of the General Meeting adopted by simplemajority vote of the Members present and voting at the General Meeting. “Ordinary Course of Business” means, in relation to any undertaking of the Group, usual, regular andnecessary activities and transactions relating to the Business which are normaland routine for such undertaking, including without limitation: (a) activity and transactions connected with collection of payments,agency services, information and technology service; (b) activity and transactions connected with e- commerce, mobilecommerce, e-money (including e- money emission) and virtual moneyaccounts; (c) activity and transactions connected with prepaid cards (includingissuance and sale of such cards), acquiring agreements with banks for thesettlement of credit card and/or prepaid card transactions; and 4 (d) activity and transactions connected with opening and maintainingbank accounts; (e) any other activity or transactions performing an auxiliary function inrelation to any of the activities and transactions as listed in (a) –(d) aboveincluding but not limited to bank guarantees, credits, pledges, assignments,mortgages, charges or other as security for any debt or liability provided thatthe Transaction Amount in respect of any of the aforesaid transactions(whether in a single or series of connected transaction) shall not exceed twentymillion (20,000,000) US Dollars or the equivalent thereof in any currency. For the avoidance of doubt, any transaction (whether in a single transaction orseries of connected transactions), which doesn’t fall under the OrdinaryCourse of Business, shall be deemed to be entered into outside the OrdinaryCourse of Business. “Person” means any individual, partnership, company, legal person, unincorporatedorganization, trust (including the trustees in their aforesaid capacity) or otherentity. “Public Company” means any company a proportion of the shares (or any instruments ordepositary receipts representing the shares) in the capital of which are admittedto trading on one or more recognised international stock exchanges. “Regulations” means the present Articles of Association of the Company. “Related Party” means: (a) any enterprise that, directly or indirectly, Controls, is Controlled by oris under common Control with, the Company; (b) an unconsolidated enterprise in which the Company has a significantinfluence or which has a significant influence over the Company; (c) any individual who owns, directly or indirectly, an interest in thevoting power of the Company that gives such shareholder significant influenceover the Company and such shareholder’s family members; (d) any director, nominee for director, officer or other key member of themanagement of the Company, and such persons’ family members, and 5 (e) any enterprise in which a substantial interest in the voting power isowned, directly or indirectly, by any person described in (c) or (d), or overwhich such a person is able to exercise significant influence. For the purpose of this definition, “family member” means with respect to aperson, (i) such person’s spouse, (ii) such person’s parent, child or sibling, ineach case whether by blood, marriage or adoption, or (iii) such person’smother- or father-in-law, son- or daughter-in-law, brother- or sister-in-law, or(iv) anyone residing in such person’s home. For the purpose of this definition,shareholders beneficially owning a ten (10) per cent interest in the votingpower in any entity are presumed to have a “significant influence” on suchentity. “Seal” means the common seal of the Company. “Secretary” means the secretary of the Company. “Special Resolution” means a special resolution of the General Meeting within the meaning ofsection 135(2) of the Law. “Subsidiary” means in relation to an undertaking (the holding undertaking), any otherundertaking which the holding undertaking (or persons acting on its, or theirbehalf) Controls and any undertaking which is a Subsidiary of anotherundertaking is also a Subsidiary of any undertaking of which that other is aSubsidiary.Expressions referring to “in writing” shall, unless the contrary intention appears, be construed as including references toprinting, lithography, photography, and other modes of representing or reproducing words in a visible form.Unless the context otherwise requires, words or expressions contained in these Regulations shall bear the same meaning as inthe Law or any statutory modification thereof in force at the date at which these Regulations become binding on the Company.EXCLUSION OF TABLE “A” 2.The Regulations contained in Table “A” in the First Schedule to the Law shall not apply except so far as the same are repeatedor contained in these Regulations.SHARE CAPITAL AND VARIATION OF RIGHTS 3.The share capital of the Company shall be divided into class A shares and class B shares, which shall have the rights set outherein, and any other class or classes of shares that the Company issues in accordance with these Regulations. 4.All shares in the Company shall rank pari passu in all respects except as specifically stated in these Regulations. 6 5.For so long as class A shares are in issue and are outstanding, each class A share confers upon its holder the right to ten(10) votes at a General Meeting of the Company. Each class B share confers upon its holder the right to one (1) vote at aGeneral Meeting of the Company. Provisions in relation to the adoption of written resolutions in lieu of holding a GeneralMeeting are set out in Regulation 80. For the avoidance of doubt, all shares confer upon their holders equal rights to receivedistributions from the Company either by way of dividends or by return of capital or otherwise. 6.For so long as class A shares are in issue and are outstanding: (a)Each class A share confers on its holders additionally all rights specifically set out in these Regulations, including,without limitation, (a) the right to convert each class A share into one class B share at any time at the absolutediscretion of a relevant class A shareholder by serving an irrevocable written notice to the Company setting out thenumber of class A share the relevant holder is willing to convert and (b) the rights stated in Regulations 29, 37, 38and 39 below. The conversion referred to in item (a) above shall take place automatically at the expiration of oneBusiness Day from the date that the relevant notice is received by the Company. Once class A shares are convertedinto class B shares, that class B shares that result from such conversion shall rank pari passu in all respects with theexisting class B shares in issue; and (b)Without prejudice to the rights of the holders of class A shares for the conversion of their shares into class B shares,class A shares shall be automatically converted into class B shares, on a one-to-one basis, in the followingcircumstances: (1)All class A shares which are transferred by a holder thereof (other than in the case of a transfer of class Ashares under Regulation 37 below) shall, immediately upon such transfer, be automatically converted intoclass B shares; (2)All class A shares held by a Member shall be automatically converted into class B shares on the occurrenceof a Class A Member Change of Control in respect of that Member; and (3)All class A shares shall be automatically converted into class B shares in the event that the aggregatenumber of class A shares of the Company constitute less than ten (10) per cent of the aggregate number ofclass A and class B shares outstanding. 7.All the authorised but unissued shares shall be at the disposal of the Board which may allot or otherwise dispose of them,subject to the provisions of Regulation 8 below, including but not limited to by way of issuing other securities giving a right topurchase shares in the Company or which are convertible into shares of the Company, to such Persons at such times andgenerally on such terms and conditions as the Board determines, and provided that: (a)no shares shall be issued at a discount, except as provided by section 56 of the Law; and (b)for so long as class A shares are in issue and are outstanding, no new class A shares shall be issued or allotted by theBoard to any Person, unless the following requirements are satisfied. (1)In the event that it is intended that the issue and allotment of the relevant shares will be performed inaccordance with the procedure set out in Regulation 8(d) below (the “Pre-emption Right Procedure”)pursuant to which the relevant shares shall be offered to the existing holders of class A shares and then tothe holders of shares of Other Classes (as the term is defined in Regulation 8(d) below), the initiation of thePre-Emption Right Procedure shall require the prior written approval of the holders of seventy five (75) percent of all class A shares. 7 (2)In the event that under the Pre-Emption Right Procedure there are Excess Shares (as the term is defined inRegulation 8(c) below), the Board’s decision to issue and allot such Excess Shares to third parties shall besubject to the further prior written approval of the holders of seventy five (75) per cent of the class Ashares. (3)Except as provided in paragraphs (1) and (2) of Regulation 7(b) above, no class A shares shall be issuedand allotted by the Company whether (i) pursuant to a dis-application of pre-emption rights under section60B(5) of the Law, or (ii) pursuant to Regulation 8(g) below, or otherwise, unless otherwise agreed inwriting by the holders of at least seventy five (75) per cent of the class A shares. (4)For the avoidance of doubt, all issuances subject to this Regulation 7(b) shall be undertaken in accordanceand compliance with section 60B of the Law.8. (a)Unless otherwise determined by the Company according to section 60B(5) of the Law, all new shares and/or othersecurities giving right to the purchase of shares in the Company or which are convertible into shares of theCompany, shall be offered before their issue to the Members on a pro-rata basis by reference to the participation ofeach Member in the capital of the Company, on a specific date fixed by the Board subject to what is provided inRegulation 8(d) below. (b)Any such offer under Regulation 8(a) shall be made upon written notice to all the Members specifying the number ofthe shares and/or other securities giving right to the purchase of shares in the Company or which are convertible intoshares in the Company, which the Member is entitled to acquire and the time period (which shall not be less thanfourteen days from the dispatch of the written notice) within which the offer, if not accepted, shall be deemed tohave been rejected. (c)If, by the expiry of the time period in Regulation 8(b), no notification has been received from the Person to whomthe offer is addressed, or to whom the rights have been assigned, that such Person accepts all or part of the offeredshares or other securities giving right to the purchase of shares in the Company or which are convertible into sharesof the Company (the “Excess Shares”), the Board may dispose of the Excess Shares in any manner that it deemsmost advantageous to the Company. (d)Notwithstanding anything contained in Regulations 8(a), (b) and (c) above, any offer of new shares of an existingparticular class (the “Relevant Class”), or securities giving rights to the purchase of, or which are convertible into,shares of a Relevant Class shall first be made to the Members who are holders of the shares of the Relevant Class ona pro rata basis by reference to the participation of each such Member in the Relevant Class and, if any such sharesor securities are not taken up in full by the Members who are holders of shares of the Relevant Class, an offer will bemade to all Members holding shares of all other classes (the “Other Classes”) on a similar pro rata basis byreference to the participation of each such Member in the Other Classes to purchase such shares or securities whichhave not been taken up. 8 (e)The provisions of Regulation 8(b) shall apply mutatis mutandis to any offer of shares or securities of the RelevantClass under Regulation 8(d) to the holders of the Relevant Class and, subsequently, the Other Classes (as the casemay be) and Regulation 8(c) shall only apply to an offer of shares or securities of the Relevant Class underRegulation 8(d) after the expiry of the time period for the offer made to the holders of the shares of the OtherClasses. (f)The Company may, in like manner, dispose of any such new or original shares or securities as aforesaid, which, byreason of the proportion borne by them to the number of Persons entitled to such offer as aforesaid or by reason ofany other difficulty in apportioning the same, cannot in the opinion of the Company be conveniently offered in themanner hereinbefore provided. (g)This Regulation 8 shall only take effect in cases where the proposed shares or securities shall be issued againstcontributions in cash and shall not apply in the cases where the proposed shares or securities shall be issued againstcontributions in kind. 9.Without prejudice to any special rights previously conferred on the holders of any existing shares or class of shares, anyshares in the Company may be issued with such preferred, deferred or other special rights or with such restrictions, whether inregard to dividend, voting, return of capital or otherwise, as the Company, by Special Resolution, may from time to timedetermine. 10.Subject to the provisions of section 57 of the Law, any preference shares may, with the sanction of an Ordinary Resolution, beissued on the terms that they are, or at the option of the Company are liable to be redeemed on such terms and in such manneras the Company before the issue of the shares, may by Special Resolution determine. 11.Subject to Regulation 79B, if at any time the share capital is divided into different classes of shares, the rights attached to anyclass (unless otherwise provided by the terms of issue of shares of that class) may, whether or not the Company is beingwound up, be varied with the sanction of a resolution passed at a separate general meeting of the holders of the shares of therelevant class, as well as with the sanction of a Special Resolution of the General Meeting. Subject to the Law, to every suchseparate general meeting the provisions of these Regulations relating to General Meetings shall apply, but so that: (a) thenecessary quorum shall be two (2) Persons at least holding or representing by proxy one-third (1/3) of the issued shares of theclass, (b) any holder of shares of the class present in person or by proxy may demand a poll, (c) if at any previously adjournedgeneral meeting of these holders there is no quorum, the Members present shall be deemed to form a quorum and (d) theresolution sanctioning the variation will be deemed to have been passed by a seventy five (75) per cent vote of the holders ofthe shares of the relevant class. 11A.Notwithstanding any other provision in these Regulations, in the event that there are only class B shares in issue, all or part ofthem may be converted into class A shares in connection with the initial Listing by a unanimous resolution of all the holdersof the class B shares which will also designate which of the class B shares will be so converted. 12.The rights conferred upon the holders of the shares of any class issued with preferred or other rights shall not (unlessotherwise expressly provided by the terms of issue of the shares of that class) be deemed to be varied by the creation or issueof further shares ranking pari passu therewith. 13.The Company may exercise the powers of paying commissions conferred by section 52 of the Law, provided that the rate percent or the amount of the commission paid or agreed to be paid shall be disclosed in the manner required by the said sectionand the rate of the commission shall not exceed the rate of ten (10) per cent of the price at which the shares in respect whereofthe same is paid are issued or an amount equal to ten (10) per cent of such price (as the case may be). Such commission maybe satisfied by the payment of cash or the allotment of fully or partly paid shares or partly in one way and partly in the other.The Company may also on any issue of shares pay such brokerage as may be lawful. 9 14.Except as required by Law, no Person shall be recognised by the Company as holding any shares upon trust, and theCompany shall not be bound by or compelled in any way to recognise (even when having notice thereof) any equitable,contingent, future or partial interest in any share or any interest in any fractional part of a share or (except only as by theseRegulations or by law otherwise provided) any other rights in respect of any share, except the absolute right to the entiretythereof of the registered holder. 15.Notwithstanding the above, but always subject to the provisions of section 112 of the Law, the Company may, if it so wishesand if notified accordingly in writing, recognise the existence of a trust in respect of any share even though it cannot register itin the Company’s register of Members. This recognition may be given by the Company by means of a letter to the trustees andis irrevocable provided the relevant trust continues to exist, even if the trustees or some of them are replaced. 16.The Company shall keep a register of Members and a directory of Members under sections 105 and 106 of the Law, whichshall be available for inspection by the Members free of charge and by any third party upon the payment of an amountdetermined by the Board. 17.The register of Members of the Company may be held either in paper or electronic form. Every Person whose name is enteredas a Member in the register of Members shall be entitled without payment to receive within two months after allotment orlodgment of transfer (or within such other period as the conditions of issue shall provide) one certificate for all his shares orseveral certificates each for one or more of his shares. Every certificate shall be issued under Seal and shall specify the sharesto which it relates and the amount paid up thereon. Provided that in respect of a share or shares held jointly by several Personsthe Company shall not be bound to issue more than one certificate, and delivery of a certificate for a share to one of severaljoint holders shall be sufficient delivery to all such holders. If a share certificate is defaced, lost or destroyed, it may besubstituted on such terms (if any) as to evidence and indemnity and the payment of out-of-pocket expenses of the Companyfor investigating the evidence adduced as the Board thinks fit. 18.The Company shall not provide any financial assistance for the purpose of or in connection with a purchase or subscriptionmade or to be made by any Person of or for any shares in the Company or in its holding company except to the extentpermitted by the Law.LIEN 19.The Company shall have a first and paramount lien on every share for all moneys (whether presently payable or not) due onsuch shares called or payable at a fixed time in respect of that share and the Company shall also have a first and paramountlien on all shares standing registered in the name of a single Person for all moneys presently payable by him or his estate tothe Company; but the Board may at any time declare any share to be wholly or in part exempt from the provisions of thisRegulation. The Company’s lien, if any, on a share shall extend to all dividends payable thereon as well as to any other rightsor benefits attached thereto. 20.The Company may sell, in such manner as the Board thinks fit, any shares on which the Company has a lien, but no sale shallbe made unless a sum in respect of which the lien exists is due and payable or until the expiration of fourteen days (14) after anotice in writing, stating and demanding payment of the whole of the amount in respect of which the lien exists as is due andpayable, has been given to the registered holder for the time being of the share, or the Person entitled thereto by reason of hisdeath or bankruptcy. 10 21.To give effect to any such sale, the Board may authorise a Person to transfer the shares sold to the purchaser thereof. Thepurchaser shall be registered as the holder of the shares comprised in any such transfer, and he shall not be bound to see to theapplication of the purchase money nor shall his title to the shares be affected by any irregularity or invalidity in theproceedings in reference to the sale. 22.The proceeds of the sale shall be received by the Company and applied in payment of such part of the amount in respect ofwhich the lien exists as is presently payable, and the residue, if any, shall (subject to a like lien for sums not presently payableas existed upon the shares before the sale) be paid to the Person entitled to the shares at the date of the sale.CALLS ON SHARES 23.The Board may from time to time make calls upon the Members in respect of any moneys unpaid on their shares (whether onaccount of the nominal value of the shares or by way of premium) and not by the conditions of allotment thereof madepayable at fixed times, and each Member shall (subject to receiving at least fourteen (14) days’ notice specifying the time ortimes and place of payment) pay to the Company, at the time or times and place so specified, the amount called on his shares.A call may be revoked or postponed as the Board may determine and the Members shall be accordingly notified. 24.A call shall be deemed to have been made at the time when the resolution of the Board authorising the call was passed andmay be required to be paid by instalments. 25.The joint holders of a share shall be jointly and severally liable to pay all calls in respect thereof. 26.If a sum called in respect of a share is not paid before or on the day appointed for payment thereof, the Person from whom thesum is due shall pay interest on the sum from the day appointed for payment thereof to the time of actual payment at such ratenot exceeding five (5) per cent per annum as the Board may determine, but the Board shall be at liberty to waive payment ofsuch interest wholly or in part. 27.Any sum which by the terms of issue of a share becomes payable on allotment or at any fixed date, whether on account of thenominal value of the share or by way of premium, shall for the purposes of these Regulations be deemed to be a call dulymade and payable on the date on which by the terms of issue the same becomes payable. In case of non-payment all relevantprovisions of these Regulations as to payment of interest and expenses, forfeiture or otherwise shall apply as if such sum hadbecome payable by virtue of a call duly made and notified. The Board may on the issue of shares, differentiate between theholders as to the number of calls, the amount of calls to be paid and the times of payment. 28.The Board may, if it thinks fit, receive from any Member willing to advance the same, all or any part of the moneys uncalledand unpaid upon any shares held by him and upon all or any of the moneys so advanced may (until the same would, but forsuch advance, become payable) pay interest at such rate not exceeding (unless the Company in General Meeting shallotherwise direct) five (5) per cent per annum, as may be agreed upon between the Board and the Member paying such sum inadvance.TRANSFER OF SHARES 29.For so long as class A shares are in issue and are outstanding, class A shares are only transferable in accordance with theprovisions in Regulations 37 to 39 and subject to the provisions in Regulations 31 to 36 below. 30.Class B shares are freely transferable subject to the provisions in Regulations 31 to 36 below. 11 31.The instrument of transfer of any share shall be executed by or on behalf of the transferor and transferee, and the transferorshall be deemed to remain a holder of the share until the name of the transferee is entered in the register of Members in respectthereof. 32.Subject to such of the restrictions of these Regulations as may be applicable, any Member may transfer all or any of his sharesby instrument in writing in any usual or common form or any other form which the Board may approve. 33.The Board may decline to register the transfer of a share on which the Company has a lien. 34.The Board may also decline to recognize any instrument of transfer unless: (a)the instrument of transfer is accompanied by the certificate of the shares to which it relates, and such other evidenceas the Board may reasonably require, to show the right of the transferor to make the transfer; and (b)the instrument of transfer is in respect of only one class of shares.35. (a)If the Board refuses to register a transfer it shall, within two months after the date on which the instrument of transferwas lodged with the Company, send to the transferee notice of the refusal. (b)The registration of transfers may be suspended at such times and for such periods as the Board may from time totime determine, provided always that such registration shall not be suspended for more than thirty (30) days in anyyear. 36.The Company shall be entitled to charge a fee, which the Board may specify from time to time, on the registration of everyprobate, letters of administration, certificate of death or marriage, power of attorney or other instrument. 37.For so long as class A shares are in issue and are outstanding, there shall be no conversion of a Member’s class A shares intoclass B shares in the event of: (a)a transfer of class A shares by that Member to one or more of its directly or indirectly controlled Affiliates; or (b)a transfer of ten (10) per cent or more of the total number of class A shares in issue, as a single transaction or a seriesof related transactions, by a Member (or a group of Members) other than as provided in this Regulation; (c)a transfer of class A shares by that Member to one or more Members holding class A shares; or (d)a transfer of class A shares by that Member to the Founder or Founders. 38.For so long as class A shares are in issue and are outstanding, any transfer of class A shares in issue, as referred to inRegulation 37 (b) can only take place if: (a)it is approved in writing by the Members holding in aggregate at least seventy five (75) per cent of the total numberof class A shares in issue, including class A shares held by the transferring Member; or (b)the Member (or a group of Members) transferring class A shares has (or have) offered such shares to the other thenexisting Members holding class A shares, and the respective transfer is permitted, in accordance with the procedureset out in Regulation 39 below. 12 39.For so long as class A shares are in issue and are outstanding and subject to Regulation 38 above no Member will transfer anyof its class A shares unless the foregoing procedures of this Regulation 39 have been observed: (a)before any Member (the “Selling Shareholder”) transfers any of its class A shares, it shall give notice in writing (the“Transfer Notice”) to the Company of its desire to do so specifying the number of class A shares proposed to betransferred (“Offered Shares”), the price per each of the Offered Shares (the “Prescribed Price”), the name of theproposed transferee (the “Proposed Transferee”) and its business and any other material terms pertaining to thetransfer to the Proposed Transferee as well as constituting the Company as the Selling Shareholder’s agent to offer tosell to the other Members holding class A shares (the “Offerees”) the Offered Shares in accordance with Regulation39(b). The Transfer Notice shall not be withdrawn except as provided in Regulation 39(g). (b)Within five (5) Business Days following receipt of the Transfer Notice (the “Offer Date”), the Company shall bywritten notice offer the Offered Shares to the Offerees at the Prescribed Price. Each Offeree shall have the right toaccept some or all of the Offered Shares by written notice to the Company within twenty (20) Business Days fromthe Offer Date (the “Acceptance Period”).If more than one Offeree accepts some or all of the Offered Shares, thesewill be allocated in proportion, as near as is possible, to the proportion of the class A shares held by such Offereesprovided that no Offeree shall be obliged to take a higher number of class A shares than it has offered to take. (c)Not later than five (5) Business Days following the end of the Acceptance Period (the “Allocation Date”) theCompany shall give written notice (the “Allocation Notice”) to the Selling Shareholder and to all the Offerees statingone of the following: (i)that no Offeree has accepted to purchase any of the Offered Shares, or that the acceptancesreceived are for less than all the Offered Shares (in which case such acceptances shall be invalidand shall be deemed to have never been made) and that the provisions of Regulation 39(d) willapply; or (ii)that one or more of the Offerees have accepted to purchase the Offered Shares, giving the nameand address of each such Offeree and the number of Offered Shares to be purchased by each ofthem, being in accordance with the provisions of Regulation 39(e). (d)If Regulation 39(c)(i) applies, the Selling Shareholder may within ten (10) Business Days of the Allocation Dateproceed with the transfer to the Proposed Transferee at a price not lower than the Prescribed Price and on the sameterms as set out in the Transfer Notice. (e)If Regulation 39(c)(ii) applies, the accepting Offeree(s) shall be bound to pay the Prescribed Price to the SellingShareholder and the Selling Shareholder shall be bound on payment of the Prescribed Price to transfer the shares inquestion to the accepting Offeree(s), each sale and purchase to be completed at the registered office of the Companyon the first Business Day after the expiry of ten (10) Business Days from the Allocation Date. 13 (f)If the Selling Shareholder defaults in transferring the Offered Shares pursuant to Regulation 39(e), then, withoutprejudice to any other rights of the Offeree(s), the following provisions shall apply: (i)the Company may receive the purchase money for the Offered Shares and the defaulting SellingShareholder shall be deemed to have appointed any Director or the Secretary as the SellingShareholder’s attorney, in accordance with Regulation 39 (b), to execute a transfer of the OfferedShares in favour of the relevant Offeree(s) and to receive the purchase money in trust for theSelling Shareholder; (ii)the receipt by the Company of the purchase money shall be a good discharge of the relevantOfferee(s) and the entry in the register of Members of the name of the said Offeree(s) shallconstitute conclusive evidence that the transfer has been validly completed; and (iii)the Selling Shareholder shall be bound to deliver up any share certificate to the Company inrespect of the Offered Shares and upon such delivery as well as delivery of any documents whichthe Company may require in order to indicate the Selling Shareholder’s acknowledgement of thevalidity of the transfer of the Offered Shares to the relevant Offeree(s) hereunder, shall be entitledto receive the purchase price without interest. If such share certificate comprises any shares whichthe Selling Shareholder has not become bound to transfer, the Company shall issue to the SellingShareholder a share certificate for the balance of those shares. (g)If one or more Offerees (the “Defaulting Offerees”) fail to complete the purchase of the Offered Shares underRegulation 39 (e) (the “Defaulted Offered Shares”) in accordance with the terms of an Allocation Notice, then,without prejudice to any other rights of the Selling Shareholder, the Defaulting Offered Shares shall be offered to allother Offerees and the provisions of Regulations 39 (a) - 39 (f) , shall apply to such Defaulting Offered Shares. Incase all the Defaulting Offered Shares are not purchased by the other Offerees for any reason the SellingShareholder: (i)shall be deemed to have validly and lawfully cancelled the Company’s authority to sell theDefaulted Offered Shares to such Offeree(s); and (ii)may, before the expiration of thirty (30) Business Days after the Allocation Date, select by noticein writing to the Company to transfer the Defaulted Offered Shares to any person at a price notlower than the Prescribed Price and on terms not more favourable than those offered to theOfferees. If the Selling Shareholder does not send a notice to the Company as aforesaid or if thetransfer is not completed within five (5) Business Days from such a notice being sent then theSelling Shareholder shall not be permitted to make the transfer without again complying with allof the provisions of this Regulation 39 (g). 39A.Any costs incurred by the Company in relation to a sale of class A shares pursuant to Regulation 39 shall be paid by theSelling Shareholder, Proposed Transferee, Offeree or Defaulting Offeree, as the case may be. 14 39B.All restrictions on the transfer of class A shares which are set out herein and particularly in Regulations 38, 39 and 39A shallonly apply in the event that both of the following conditions set out below are satisfied: (a)none of the class A shares or depositary receipts representing such shares are listed on any Exchange; and (b)in the event that any class of shares in the Company or any depositary receipts representing such class of shares,other than class A shares, are listed on any Exchange, the rules of such Exchange do not prohibit the restrictions onthe transfer of class A shares as set out in the present Regulations.In the event that, at any time, any restrictions on the transfer of class A shares contravene the Law, then such restrictions suchnot apply.In the event that, after the listing of any class of shares in the Company or any depositary receipts representing such class ofshares, other than class A shares, on any Exchange, such shares or depositary receipts representing such shares cease to belisted on any Exchange, all restrictions on the transfer of the class A shares which are set out herein and particularly inRegulations 38, 39 and 39A shall immediately cease to apply.TRANSMISSION OF SHARES BY REASON OF DEATH OR BANKRUPTCYOR LIQUIDATION OR MERGER OR SIMILAR EVENT 40.In the event of the death of a Member who owns any shares jointly with other Persons, the survivor or survivors where thedeceased was a joint holder, shall be the only Persons recognized by the Company as having any title to his interest in theshares. Nothing herein contained, however, shall release the estate of a deceased joint holder from any liability in respect ofany share which had been jointly held by him with other Persons. 41.Subject to Regulations 6(b) and 37 above, in the event of the death, bankruptcy, liquidation, merger or other similar eventwith respect to a Member, the legal representative of the Member who has died, been declared bankrupt, been liquidated,merged or is the object of a similar event, is entitled, if he adduces the necessary supporting evidence to be registered as theowner of the shares held by the said Member. Further, the above legal representative has the right to nominate another Personto be registered as the transferee thereof. 42.In the event the legal representative nominates another Person to be the transferee of the relevant shares, he is under anobligation to disclose his above decision by carrying out all actions necessary for the contractual transfer of the relevant sharesin favour of the Person who has been so nominated. In this case, all the limitations, restrictions and provisions of theseRegulations relating to the right to transfer and the registration of transfers of shares shall be applicable to any such notice ortransfer as aforesaid as if the death or bankruptcy or liquidation or merger or similar event with respect to the Member had notoccurred and the notice or transfer was part of the process of a contractual transfer signed by that Member. 43.Any legal representative entitled with a right over shares by reason of death or bankruptcy or liquidation or merger or similarevent with respect to the holder shall be entitled to the same dividends and other benefits to which he would be entitled if hewere the registered holder of the relevant shares, except that he shall not, before being registered as a Member in respect of thesaid shares, be entitled in respect of them to exercise any right conferred by virtue of being a Member in relation to GeneralMeetings. Provided always that the Board may, at any time give notice requiring any such Person to elect, the latest withinninety (90) days either to be registered himself or to transfer the relevant shares. In case the notice is not complied with withinninety (90) days from the day when it was given, the Board may thereafter withhold payment of all dividends, bonuses orother moneys payable in respect of the share until the requirements of the notice have been complied with. 15 FORFEITURE OF SHARES 44.If a Member fails to pay any call or instalment of a call on the day appointed for payment thereof, the Board may, at any timethereafter during such time as any part of the call or instalment remains unpaid, serve a notice on him requiring payment of somuch of the call or instalment as is unpaid, together with any interest which may have accrued. 45.The notice shall name a further day (not earlier than the expiration of fourteen (14) days from the date of service of the notice)on or before which the payment required by the notice is to be made, and shall state that in the event of non-payment at orbefore the time appointed, the shares in respect of which the call was made will be liable to be forfeited. 46.If the requirements of any such notice as aforesaid are not complied with, any share in respect of which the notice has beengiven may, at any time thereafter, before the payment required by the notice has been made, be forfeited by a resolution of theBoard to that effect. 47.A forfeited share may be sold or otherwise disposed of on such terms and in such manner as the Board thinks fit, and at anytime before a sale or disposition, the forfeiture may be cancelled on such terms as the Board thinks fit. 48.A Person whose shares have been forfeited shall cease to be a Member in respect of the forfeited shares, but shall,notwithstanding, remain liable to pay to the Company all moneys which, at the date of forfeiture, were payable by him to theCompany in respect of the shares but his liability shall cease if and when the Company shall have received payment in full ofall such moneys in respect of the shares. 49.A statutory declaration in writing, that the declarant is a Director or the Secretary, and that a share in the Company has beenduly forfeited on a date stated in the declaration, shall be conclusive evidence of the facts therein stated as against all Personsclaiming to be entitled to the share. The Company may receive the consideration, if any, given for the share on any sale ordisposition thereof and may execute a transfer of the share in favour of the Person to whom the share is sold or disposed ofand he shall thereupon be registered as the holder of the share, and shall not be bound to see to the application of the purchasemoney, if any, nor shall his title to the share be affected by any irregularity or invalidity in the proceedings in reference to theforfeiture, sale or disposal of the share. 50.The provisions of these Regulations as to forfeiture shall apply in the case of non-payment of any sum which, by the terms ofissue of a share, becomes payable at a fixed time, whether on account of the nominal value of the shares or by way ofpremium, as if the same had been payable by virtue of a call duly made and notified.ALTERATION OF CAPITAL 51.Subject to section 59A of the Law and Regulation 79A, the Company may from time to time by Ordinary Resolution increasethe share capital by such sum, to be divided into shares of such amount, as the said resolution shall prescribe. 16 52.The Company may: (a)subject to section 59A of the Law and Regulation 79A, by resolution of the General Meeting: (1)consolidate and divide all or any of its share capital into shares of larger amount than its existing shares; (2)subdivide its existing shares, or any of them, into shares of smaller amount than is fixed by thememorandum of association subject, nevertheless, to the provisions of section 60(1)(d) of the Law; and (3)cancel any shares which, at the date of the passing of the resolution, have not been taken or agreed to betaken by any Person; and (b)by Special Resolution: (1)subject to Regulation 79B, reduce its share capital, any capital redemption reserve fund or any sharepremium account in any manner and with, and subject to, any incident authorised, and consent required,by law; and (2)subject to Regulation 79B and the provisions of the Law, purchase its own shares.GENERAL MEETINGS 53.The Company shall in each year hold a General Meeting as its Annual General Meeting in addition to any other GeneralMeetings in that year, and shall specify the General Meeting as such in the notices calling it, and not more than fifteen(15) months shall elapse between the date of one Annual General Meeting and that of the next. Provided that so long as theCompany holds its first Annual General Meeting within eighteen (18) months of its incorporation, it need not hold it in theyear of its incorporation or in the following year. The Annual General Meeting shall be held at such time and place as theBoard shall appoint. 54.All General Meetings other than Annual General Meetings shall be called “Extraordinary General Meetings”. (a)The Board may, whenever it thinks fit, convene an Extraordinary General Meeting. (b)An Extraordinary General Meeting shall also be convened by the Board upon requisition of Members of theCompany holding, in aggregate, at the date of the deposit of the requisition either (a) not less than ten (10) per centof the outstanding share capital of the Company or (b) not less than ten (10) per cent of the voting rights attached tothe issued shares of the Company. (1)The requisition notice must state the objects of the meeting, be signed by each of the requisitioningMembers and deposited at the registered office of the Company. Any such requisition notice may consist ofseveral documents (including facsimile copies) in the like form each signed by one or more of therequisitioning Members or their attorneys, and signature in the case of a corporate body which is arequisitioning Member shall be sufficient if made by a director or other authorised officer thereof or its dulyappointed attorney. (2)If the Board does not, within twenty one (21) days from the date of the deposit of the requisition notice,proceed to duly convene an Extraordinary General Meeting, the requisitioning Members, or any of themrepresenting more than one half of the total voting rights of all of them, may themselves convene anExtraordinary General Meeting, but any meeting so convened may not be held after the expiration of three(3) months from the date that is twenty-one (21) days from the date of the deposit of the requisition notice. 17 NOTICE OF GENERAL MEETINGS 55.An Annual General Meeting and a General Meeting called for the passing of a Special Resolution or for the election ofDirectors shall be called by at least a forty five (45) days’ notice in writing. Any other General Meeting shall, subject tocomplying with section 127 of the Law, be called by at least a thirty (30) days’ notice in writing. The notice shall be servedwithin five (5) days after the record date as determined pursuant to this Regulation and shall be exclusive of the day on whichit is served or deemed to be served and of the day for which it is given, and shall specify the place, the date and the hour ofthe General Meeting as well as the agenda of the General Meeting and, in case of special business, the general nature of thatbusiness and shall be given to such Persons as are, under these Regulations, entitled to receive such notices from theCompany in a manner hereinafter mentioned or in such other manner, if any, as may be prescribed by the General Meetings.The Board may fix any date that is not more than sixty (60) days and not less than forty five (45) days prior to an AnnualGeneral Meeting and a General Meeting called for the passing of a Special Resolution or for the election of Directors and notmore than forty five (45) days and not less than thirty (30) days prior to any other General Meeting as the record date fordetermining the Members entitled to receive notice of and attend and vote at such General Meeting.A General Meeting may be held via a conference call or other means whereby Persons present may simultaneously hear andbe heard by all the other Persons present and the Persons who participate in such a manner are considered to be present at theGeneral Meeting. In such case the meeting shall be deemed to have taken place where the secretary of the General Meeting issituated.Provided that a General Meeting shall, notwithstanding that it is called by shorter notice than that specified in this Regulation,provided this is allowed by Law, be deemed to have been duly called if it is so agreed: (a)in the case of a General Meeting called as the Annual General Meeting and a General Meeting called for the passingof a Special Resolution or for the election of Directors, by all the Members entitled to attend and vote thereat; and (b)in the case of any other General Meeting, by majority in number of the Members having a right to attend and votethereat, being a majority together holding not less than ninety five (95) per cent in nominal value of the shares givingthat right. 56.The accidental omission to give notice of a General Meeting to, or the non-receipt of such a notice by, any Person entitled toreceive such notice, shall invalidate the proceedings at that General Meeting, in the event that a Member holding not less thanfive (5) per cent of the outstanding share capital of the Company is not in attendance at that General Meeting as a result of theaccidental omission or non-receipt.PROCEEDINGS AT GENERAL MEETINGS 57.All business shall be deemed special that is transacted at an Extraordinary General Meeting, and also all that is transacted at anAnnual General Meeting, with the exception of declaring a dividend, the consideration of the accounts, balance sheets and thereports of the Board and Auditors, the election of Directors in the place of those retiring and the appointment of, and the fixingof the remuneration of, the Auditors. 58.No business shall be transacted at any General Meeting unless a quorum of Members is present at the time when the GeneralMeeting proceeds to business. Save as herein otherwise provided, fifty and one hundredth (50.01) per cent of the voting rightsattached to the issued shares of the Company present in person or by proxy shall form a quorum. 18 59.If within one hour from the time appointed for the General Meeting a quorum is not present, the General Meeting, if convenedupon the requisition of Members, shall be dissolved; in any other case it shall stand adjourned to the same day in the nextweek, at the same time and place or to such other day and at such other time and place as the Board may determine, and if atthe adjourned General Meeting a quorum is not present within one hour from the time appointed for the General Meeting, theMembers present shall be a quorum. 60.All notices and other communications concerning the General Meeting which each Member is entitled to receive, must also besent to the Auditors. 61.The Chairman, if any, shall preside as chairman at every General Meeting of the Company, or if there is no such Chairman, orif he shall not be present within thirty (30) minutes after the time appointed for the holding of the General Meeting or isunwilling to act, the Directors present shall elect one of their number to be chairman of the General Meeting. 62.If at any General Meeting no Director is willing to act as chairman or if no Director is present within thirty (30) minutes afterthe time appointed for holding the General Meeting, the Members present shall choose one of their number to be chairman ofthe General Meeting. 63.The chairman may, with the consent of any General Meeting at which a quorum is present (and shall if so directed by theGeneral Meeting), adjourn the General Meeting from time to time and from place to place, but no other business shall betransacted at any adjourned General Meeting other than the business left unfinished at the General Meeting from which theadjournment took place. When a General Meeting is adjourned for thirty (30) days or more, notice of the adjourned GeneralMeeting shall be given as in the case of an original General Meeting. Save as aforesaid it shall not be necessary to give anynotice of an adjournment or of the business to be transacted at an adjourned General Meeting. 64.At any General Meeting any resolution put to the vote of the General Meeting shall be decided on a show of hands unless apoll is (before or on the declaration of the result of the show of hands) demanded by any Member of the Company.Unless a poll be so demanded, a declaration by the chairman that a resolution has on a show of hands been carried or carriedunanimously, or by a particular majority, or lost and an entry to that effect in the book containing the minutes of theproceedings of the Company shall be conclusive evidence of the fact without proof of the number or proportion of the votesrecorded in favour of or against such resolution.The demand for a poll may be withdrawn. 65.Except as provided in Regulation 67, if a poll is duly demanded, it shall be taken in such manner as the chairman directs, andthe result of the poll shall be deemed to be the resolution of the General Meeting at which the poll was demanded. 66.In the case of an equality of votes, whether on a show of hands or on a poll, the chairman of the General Meeting shall nothave a second or casting vote. 67.A poll demanded on the election of a chairman or on a question of adjournment of the General Meeting shall be takenforthwith. A poll demanded on any other question shall be taken at such time as the chairman of the General Meeting directs,and any business other than upon which a poll has been demanded may be proceeded with pending the taking of the poll. 19 VOTES OF MEMBERS 68.Subject to any rights or restrictions for the time being attached to any class or classes of shares, on a show of hands, everyMember present in person or by proxy shall have one (1) vote, and on a poll, every Member shall have such number of votesfor each share of which he is the holder as are attached to the class of shares of which he is a shareholder. 69.In the case of joint holders, the vote of the senior who tenders a vote, whether in person or by proxy, shall be accepted to theexclusion of the votes of the other joint holders; and for this purpose, seniority shall be determined by the order in which thenames stand in the register of Members. 70.A Member of unsound mind, or in respect of whom an order has been issued by any Court having jurisdiction in lunacy, mayvote, whether on a show of hands or on a poll, through the administrator of his property, his committee, receiver, curatorbonis, or other Person with a similar capacity, appointed by that Court. These Persons may, on a poll, also vote by proxy. 71.No Member shall be entitled to vote at any General Meeting unless all calls or other sums presently payable by him in respectof his shares in the Company have been paid. 72.No objection shall be raised as to the qualification of any voter except at the General Meeting or adjourned General Meeting atwhich the vote objected to is given or tendered and every vote not disallowed at such General Meeting shall be valid for allpurposes. Any such objection made in due time shall be referred to the chairman of the General Meeting whose decision shallbe final and conclusive. 73.On a poll, the Members who have a right to vote can vote, either personally or by proxy. In such a case, the authorizationgranted to a proxy need not be the same for all the shares in relation to which the proxy is being appointed by the Member. 74.Without prejudice to the rights of Members to appoint proxies under section 130 of the Law, the instrument appointing aproxy shall be in writing under the hand of the appointer or of his attorney duly authorised in writing, or, if the appointer is acorporation, either under seal or under the hand of an officer or attorney duly authorised. A proxy need not be a Member ofthe Company. 75.Without prejudice to the rights of Members to appoint proxies under section 130 of the Law, the instrument appointing aproxy and the power of attorney or other authority, if any, under which it is signed or a notarially certified copy of that poweror authority shall be deposited at the registered office of the Company or at such other place within Cyprus as is specified forthat purpose in the notice convening the General Meeting, at any time before the time for holding the General Meeting oradjourned General Meeting, at which the Person named in the instrument proposes to vote, or, in the case of a poll, at any timebefore the time appointed for the taking of the poll, and in default the instrument of proxy shall not be treated as valid. 76.An instrument appointing a proxy shall be in the following form or a form as near thereto as circumstances admit-“(Name of the Company) LimitedI/We , of being a Member/Members of the above-named Company, herebyappoint, , , of ,or failing him of ,as my/our proxy to vote for me/us or on my/our behalf at the (Annual or Extraordinary, as the case may be) GeneralMeeting of the Company, to be held on the day of , 20 , and at any adjournment thereof.Signed this day of , 20 ” 20 77.Where it is desired to afford Members an opportunity of voting for or against a resolution the instrument appointing a proxyshall be in the following form or a form as near thereto as circumstances admit-“(Name of the Company) LimitedI/We , of being a Member/Members of the above-named Company, herebyappoint, , , of ,or failing him of ,as my/our proxy to vote for me/us or on my/our behalf at the (Annual or Extraordinary, as the case may be) GeneralMeeting of the Company, to be held on the day of ,20 , and at any adjournment thereof.Signed this day of , 20 This form is to be used in favour of/* against the resolution. Unless otherwise instructed, the proxy will vote as he thinks fit.*Strike out whichever is not desired in this case.” 78.The instrument appointing a proxy shall be deemed to confer authority to demand or join in demanding a poll. 79.A vote given in accordance with the terms of an instrument of proxy shall be valid notwithstanding the previous death orinsanity of the principal or revocation of the proxy or of the authority under which the proxy was executed or the transfer ofthe share in respect of which the proxy is given, provided that no intimation in writing of such death, insanity, revocation ortransfer as aforesaid shall have been received by the Company at its office before the commencement of the General Meetingor adjourned General Meeting at which the proxy is used. 79A.For so long as class A shares are in issue and are outstanding, notwithstanding any other provision in the present Regulations,but subject, always, to the provisions of the Law, no action shall be taken by the Company with respect to the followingmatters unless these are approved by an Ordinary Resolution: (a)any increase of the authorised capital of the Company; (b)in accordance with Regulation 52(a), any consolidation or subdivision of the Company’s share capital; (c)in accordance with Regulation 52(a), any cancellation of shares; (d)in accordance with Regulation 83(a), the remuneration of the Directors; (e)in accordance with Regulation 96, the removal of a Director; (f)in accordance with Regulation 128, the adoption of the annual audited accounts of the Company, both stand-aloneand/or consolidated accounts; and (g)in accordance with Regulation 131, the appointment of, and the fixing of the remuneration of, the Auditors. 21 79B.For so long as class A shares are in issue and are outstanding, notwithstanding any other provision in the present Regulations,but subject, always, to the provisions of the Law, no action shall be taken by the Company with respect to the followingmatters unless these are approved by a Special Resolution: (a)amendments to the objects contained in the Company’s Memorandum of Association; (b)any change of name of the Company; (c)any amendments to these Regulations; (d)any dissolution or liquidation of the Company; (e)the approval of the total number of shares and classes of shares to be reserved for issuance under any employeestock option plan or any other equity-based incentive compensation program of the Group; (f)in accordance with Regulation 11, the alteration of the rights of holders of special classes of shares; (g)in accordance with Regulation 52(b), the purchase of Company’s own shares; and (h)in accordance with Regulation 52(b), any reduction of the capital of the Company. 80.Subject to the provisions of the Law, a resolution in writing signed by each Member for the time being entitled to receivenotice of and to attend and vote at General Meetings shall be as valid and effective as if the same had been passed at a GeneralMeeting of the Company duly convened and held. Any such resolution may consist of several documents (including facsimilecopies) in the like form each signed by one or more of the Members or their attorneys, and signature in the case of a corporatebody which is a Member shall be sufficient if made by a director or other authorised officer thereof or its duly appointedattorney.CORPORATIONS ACTING BY REPRESENTATIVESAT GENERAL MEETINGS 81.Any corporation which is a Member may by resolution of its board of directors or other governing body authorise such Personas it thinks fit to act as its representative at any General Meeting or of any class of Members, and the Person so authorisedshall be entitled to exercise the same powers on behalf of the corporation which he represents, as that corporation couldexercise if it were a natural Person.BOARD OF DIRECTORS 82.Unless and until otherwise determined by the Company in General Meeting, the number of Directors shall be up to seven (7),consisting of not more than four (4) Directors elected in accordance with Regulation 82A (the “Elected Directors”) and notless than three (3) Directors who shall be “independent directors” within the meaning of the rules of the Exchange (the“Independent Director”) elected in accordance with Regulation 82B. It is understood that, if at a proposed General Meetingthere shall be elections of both Elected Directors and Independent Directors, (i) there shall be two separate set of votingprocedures, one with respect to the Elected Directors and one with respect to the Independent Directors; (ii) at each suchprocedure the Members shall have the number of votes provided by these Regulations for the election of Elected Directors andIndependent Directors respectively and (iii) voting procedure in respect of the minimum number of Independent Directors,being three (3) Directors, shall take place first. 22 82A.The following provisions shall apply with respect to the Elected Directors: (a)Each of the Board and any Member or group of Members is entitled to nominate one or more individuals for election(or re-election) to the office of Elected Directors. A Member or group of Members shall nominate individuals byserving a notice to the Company at least thirty (30) days prior to the General Meeting called for the election of theElected Directors pursuant to Regulation 55. The Board shall screen all submitted nominations for compliance withRegulation 95 following which it shall compile and circulate a final slate of nominees to be voted on at the GeneralMeeting to all the Members entitled to attend and vote at the relevant General Meeting at least fifteen (15) days priorto the scheduled date thereof. (b)Subject to Regulations 82A(c), 82C, 82D and 82E, appointment of the Elected Directors shall be made, fromamongst the slate of nominees circulated pursuant to Regulation 82A(a), by a resolution of the General Meetingwhere the Members shall have weighted voting rights whereby each Member shall have the right to cast amongst oneor more nominees as many votes as the votes attached to its shares multiplied by a number equal to the number ofElected Directors to be so appointed. (c)The Elected Directors shall be appointed as follows: (1)The term of office of the Elected Directors shall be for a period from the date of the Annual GeneralMeeting at which they were elected until the following Annual General Meeting. (2)All the Elected Directors shall retire from office at each Annual General Meeting. (3)All retiring Elected Director shall be eligible for re-election. (4)The vacated office may be filled at the meeting at which the Elected Directors retire by electing anotherindividual nominated pursuant to Regulation 82A(a) to the office of Elected Director, and in default theretiring Elected Director shall, if offering himself for re-election and if he has been so nominated by theBoard, be deemed to have been re-elected, unless at such meeting it is expressly resolved not to fill suchvacated office or unless a resolution for the re-election of such Elected Director shall have been put to themeeting and not adopted. 82B.The following provisions shall apply with respect to the Independent Directors: (a)Each of the Board and any Member or group of Members is entitled to nominate one or more individuals for election(or re-election) to the office of Independent Directors. A Member or group of Members shall nominate individuals byserving a notice to the Company at least thirty (30) days prior to the General Meeting called for the election of theElected Directors pursuant to Regulation 55. The Board shall screen all submitted nominations for compliance withRegulation 95 following which it shall compile and circulate a final slate of nominees to be voted on at the GeneralMeeting to all the Members entitled to attend and vote at the relevant General Meeting at least fifteen (15) days priorto the scheduled date thereof. (b)Subject to Regulations 82B(c), 82C, 82D and 82E, appointments of the Independent Directors shall be made, fromamongst the slate of nominees circulated pursuant to Regulation 82B(a), by a resolution of the General Meetingwhere the Members shall 23 have weighted voting rights whereby each Member shall have the right to cast amongst one or more nominees asmany votes as the votes attached to its shares multiplied by a number equal to the number of Independent Directorsto be so appointed. (c)The Independent Directors shall be appointed as follows: (1)The term of office of each Independent Director shall be for a period from the date of the Annual GeneralMeeting at which such Independent Director has been duly elected and qualified until the following AnnualGeneral Meeting. (2)Each Independent Director shall retire from office at each Annual General Meeting. (3)All retiring Independent Director shall be eligible for re-election. (4)The vacated office may be filled at the meeting at which the Independent Directors retire by electinganother individual nominated pursuant to Regulation 82B(a) to the office of Independent Director, and indefault the retiring Independent Director shall, if offering himself for re-election and if he has been sonominated by the Board, be deemed to have been re-elected, unless at such meeting it is expressly resolvednot to fill such vacated office or unless a resolution for the re-election of such Independent Director shallhave been put to the meeting and not adopted. 82C.If, for any reason, a position of Director on the Board becomes vacant during its term of office, the Board may (by an absolutemajority of votes of all the Directors for the time being) appoint a new Person to fill such vacant position provided that (1) theBoard shall within seven (7) days of such appointment notify in writing all Members thereof and (2) within twenty one(21) days following such appointment a Member or group of Members representing at least ten and one hundredth (10.01) percent of the voting rights attached to the issued shares of the Company (the “Requesting Members”) may (at its absolutediscretion) terminate the appointment of all Elected Directors and Independent Directors (following the procedure inRegulation 82D). 82D. (a)In the event that the appointment of all Elected Directors and Independent Directors is terminated by a Member orgroup of Members in accordance with Regulation 82C above, the Board shall remain in office only to summon aGeneral Meeting for purposes of (i) termination of the entire Board pursuant to a request of the Requesting Membersand (ii) appointment of new Elected Directors and new Independent Directors. (b)The following provisions shall apply to any General Meeting summoned for the purpose of considering all or any ofthe resolutions in Regulation 82D(a): (1)In respect of the termination of the entire Board pursuant to a request of the Requesting Members, thequorum necessary at such proposed General Meeting shall be the Requesting Members. (2)In respect of the termination of the entire Board pursuant to a request of the Requesting Members, thevoting rights of the Members shall be adjusted so that the shares held by the Requesting Members shallconfer on their holders fifty and one hundredth (50.01) per cent of the total voting rights attached to theissued shares of the Company. 24 (3)In respect of the appointment of new Elected Directors and new Independent Directors, the quorum shallremain as set out in Regulations 58 and 59 and the voting rights of the Members shall remain as set out inRegulations 82B and 82C. 82E.If, for any reason, the number of Directors at the Board falls below the number fixed pursuant to these Regulations as thenecessary quorum for Board meetings and the vacant positions are not filled in accordance with Regulation 82C above withintwenty one (21) days, the remaining Board shall remain in office only to summon a General Meeting, at which all Directorsshall retire and new Directors shall be appointed in accordance with Regulations 82A and 82B. 82F.At any moment of time after the appointment of the Elected Directors any Director may request the Board to screen theElected Directors for compliance with independence criteria within the meaning of the rules of the Exchange. In case theBoard determines that any Elected Director meets the criteria such Elected Director shall be re-classified as the IndependentDirector. 83. (a)The remuneration of the Directors shall be determined from time to time by the Company in General Meeting. (b)Any Director who, upon the request of the Company, offers special services to the Company or needs to travel orstay abroad serving the purposes of the Company, shall receive from the Company such additional remuneration inthe form of salary, grant, out-of-pocket expenses or in any other manner as the Board may decide. 84.It shall not be necessary for Directors to hold shares in the Company. 85.The Directors of the Company may be or become members of the board of directors or other officers of, or otherwise beinterested in any company promoted by the Company or in which the Company may be interested as a shareholder orotherwise, and no such Director shall be accountable to the Company for any remuneration or other benefits received by himas a director or officer of, or from his interest in, such other company unless the Company otherwise directs.BORROWING POWERS 86.The Directors may exercise all the powers of the Company to borrow or raise money without limitation or to guarantee and tomortgage, pledge, assign or otherwise charge its undertaking, property, assets, rights, choses in action and book debts,receivables, revenues and uncalled capital or any part thereof and to issue and create debentures, debenture stock, mortgages,pledges, assignments, charges or other securities as security for any debt, liability or obligation of the Company or of any thirdparty.POWERS AND DUTIES OF THE BOARD OF DIRECTORS 87.Subject to Regulations 79A and 79B, the business of the Company shall be managed by the Board, who may pay all expensesincurred in promoting and registering the Company, and may exercise all such powers of the Company as are not, by the Lawor by these Regulations, required to be exercised by the Company in General Meeting, subject, nevertheless to any of theseRegulations, to the provisions of the Law and to such regulations, being not inconsistent with the aforesaid Regulations orprovisions as may be prescribed by the Company in General Meeting. For the avoidance of doubt, no regulation made by theCompany in General Meeting shall invalidate any prior act of the Board which would have been valid if that regulation hadnot been made. 25 87A.Subject to any provisions of the present Regulations or the Law that requires approval of the Members and for so long as classA shares are in issue and are outstanding, the Board shall have the authority to resolve, among other things, on the followingmatters: (i)approval of the strategy of the Group; (ii)approval of the annual budget for the Group; (iii)approval of the Business Plan; (iv)any transactions concluded outside of the Ordinary Course of Business, except for those transactions the value ofwhich does not exceed the Authority Threshold in the aggregate during a financial year; (v)any sale or disposition of any interest in any Group Company (other than the Company) which does not lead to achange of Control over such Group Company; (vi)any sale or disposition of any interest in any Group Company (other than the Company) which leads to a change ofControl over such Group Company; (vii)any sale or disposition of all or substantially all of the assets of any Group Company; (viii)acquisition or construction of a capital asset not included in the Budget and/or outside of the Ordinary Course ofBusiness if the total expenditures by a Group Company would exceed the Authority Threshold in the aggregate inone or several related transactions over one or several years; (ix)any suspension, cessation or abandonment by any Group Company of any activity which exceeded the AuthorityThreshold in revenues for the most recent fiscal year; (x)any Group Company’s exit from or closing of a business or business segment, or a down-sizing, reduction in forceor streamlining of any operation, that results in cash expenditures outside the Ordinary Course of Business for whichthe aggregate cash expense would exceed the Authority Threshold for any such projects or series of related projects; (xi)any merger, consolidation, amalgamation, conversion, reorganization, scheme of arrangement, dissolution orliquidation involving any Group Company (other than the Company) which does not lead to a change of Controlover such Group Company; (xii)any merger, consolidation, amalgamation, conversion, reorganization, scheme of arrangement, dissolution orliquidation involving any Group Company (other than the Company) which leads to a change of Control over suchGroup Company; (xiii)any financing transaction entered into outside of the Ordinary Course of Business that exceeds the AuthorityThreshold between two or more Group Companies where one or more of the companies is not wholly-owned(directly or indirectly) by the Company; (xiv)any Group Company incurring, guaranteeing or granting security in respect of any indebtedness, in each caseoutside of the Ordinary Course of Business, in an amount greater than the Authority Threshold; 26 (xv)entry into any contract (whether by renewal or otherwise) or group of related contracts by any Group Company outside of the OrdinaryCourse of Business with a value, or requiring aggregate payments to or from that Group Company, in excess of the Authority Threshold; (xvi)any Group Company’s entry into any lease obligation wherein the present value of the aggregate lease obligation is greater than theAuthority Threshold; (xvii)any Group Company’s entry into a transaction outside of the Ordinary Course of Business that is not specifically contemplated in theBusiness Plan involving the purchase, sale, lease or other acquisition or disposition of interests in land, buildings, fixtures, machinery,equipment and appurtenances in any case for consideration that exceeds the Authority Threshold in any transaction or series of relatedtransactions; (xviii)entry into (whether by renewal or otherwise) into any agreement or transaction by any Group Company with a Related Party except for:(1) transactions in Ordinary Course of Business on an arm’s length basis, (2) intra-group transactions, (3) transactions at the price lessthan fifty thousand (50 000) US Dollars (if the price can be determined at the moment of conclusion of transaction); (xix)any Material Transaction, provided that, in the case of a Material Transaction A approval of the Board shall not be required prior to entryinto a Material Transaction A but shall be obtained within thirty (30) days after calculation of the Transaction Amount. If a MaterialTransaction A is not approved by the Board within thirty (30) days after calculation of the Transaction Amount, such MaterialTransaction A shall be terminated as soon as reasonably practicable; (xx)issuance and allotment of shares by the Company for consideration other than cash; (xxi)any change in the authorized or issued share capital of any Group Company (other than the Company) which does not lead to a changeof Control over such Group Company; (xxii)any change in the authorized or issued share capital of any Group Company (other than the Company) which leads to a change ofControl over such Group Company; (xxiii)subject to Regulation 102, appointment, re-appointment or early termination of the Chairman of the Board; (xxiv)subject to Regulation 109 and 111, appointment, re-appointment or early termination of the employment of the CEO, determination ofthe remuneration of the CEO; (xxv)approval of management contracts to be entered into by any Group Company with a third party provider; (xxvi)appointment of the CFO; (xxvii)appointment, re-appointment or early termination of the employment of the internal auditor and determination of his/her remuneration; (xxviii)subject to Regulation 103, appointment or termination of members of the Board to its committees; 27 (xxix)subject to Regulations 103, 104 and 105, approval of charters of any committee of the Board; (xxx)approval of any policies of the Group; (xxxi)(i) employment of such accountants, lawyers, investment bankers, consultants, independent contractors and other advisors, (ii) executionand delivery of such papers, documents and instruments, (iii) payment of such fees and other amounts, and (iv) commission of such acts,in each case as determined to be necessary or desirable in furtherance of the exercise of the Board’s authority; (xxxii)proposal to the General Meeting candidacies of the Auditors and making recommendation on its remuneration; (xxxiii)declaration and payment of any dividends, including final and interim dividends by the Company other than preferred dividendsrequired by law; (xxxiv)approval of quarterly accounts of the Company; (xxxv)approval of audited annual (both stand-alone and/or consolidated) accounts of the Company; (xxxvi)initiation by any Group Company of any litigation, action, suit, claim, arbitration, proceeding or other legal matter that is material to thereputation of the Group or if resulted adversely could materially and adversely affect the Group taken as a whole; (xxxvii)settlement by any Group Company of any litigation, action, suit, claim, arbitration, proceeding or other legal matter, including anyinvestigation by a governmental authority, that is material to the reputation of the Group or if resulted adversely could materially andadversely affect the Group taken as a whole; (xxxviii)adoption of any employee stock option plan or any other equity-based incentive compensation program of the Group (subject to theGeneral Meeting approving the total number of shares and classes of shares to be reserved for issuance under any such program inaccordance with Regulation 79B); (xxxix)approval of any matter to be submitted to the General Meeting for a vote; (xl)subject to Regulations 88 and 103, delegation of (including authority to sub-delegate and re-delegate) any authority of the Board to anyofficer or employee of a Group Company, or to any team, committee or other group that includes such officers or employees, to the extentthat that any such delegation does not violate, circumvent or conflict with any requirement for a qualified majority vote or voting of oneor majority of Independent Directors. (xli)subject to Regulation 82A(a), approval of nomination of one or more individuals for election (or re-election) to the office of ElectedDirectors; and (xlii)subject to Regulation 82B(a), approval of nomination of one or more individuals for election (or re-election) to the office of IndependentDirectors. 87B.The Board shall procure that, as the management and control of the Company is undertaken from Cyprus, the Company is managed and operatedhaving regard to the tax benefits of the Company and in accordance with applicable law, so as to ensure that the Company satisfies applicable taxresidency requirements and maintains its Cyprus tax resident status. 28 87C.The Board may appoint any person to attend any meeting or meetings of the Board, and/or any committee established by theBoard under, and in accordance with, these Regulations, as an observer and any person so appointed (an “Observer”),subject to entering into a standard confidentiality agreement with the Company, shall be given (at the same time as provided tothe Directors and/or committee members, as relevant) notice of all meetings of the Board and/or the committee to which theObserver has been appointed (as relevant), and to which that Observer is entitled to attend, and shall be given all agendas,minutes and other relevant papers relating to such meetings. An Observer shall be entitled to attend any meetings to which ithas been appointed, provided that the Observer shall not be entitled in any circumstances to vote at any such meeting and heshall not be counted for the purpose of quorum. The Board may at any time and from time to time (i) remove any Observerappointed by it and appoint another person in his or her place in accordance with the provisions of this Regulation; and/or(ii) limit or exclude the attendance of an Observer in certain meetings of the Board and/or any committee (or any part thereof),except where the Board has adopted and/or approved formal, written terms of appointment in respect of that Observer, whichexpressly exclude this power of the Board. 88.The Board may from time to time and at any time appoint any company, firm or Person or body of Persons, whethernominated directly or indirectly by the Board, to be the authorised representative or attorney of the Company for suchpurposes and with such powers, authorities and discretions (not exceeding those vested in or exercisable by the Board underthese Regulations) and for such period and subject to such conditions as it may think fit, and any such authorisation or powerof attorney may contain such provisions for the protection and convenience of Persons dealing with any such authorisedrepresentative or attorney as the Board may think fit and may also authorise the aforementioned authorised representative orattorney to delegate all or any of the powers, authorities and discretions vested in him. 89.The Company may exercise the powers conferred by section 36 of the Law with regard to having an official Seal for useabroad, and such powers shall be vested in the Board. 90.The Company may exercise the powers conferred upon the Company by the Law with regard to the keeping of a registeroutside Cyprus, and the Board may (subject to the provisions of the Law) make and vary regulations as it may think fit withrespect to the keeping of any such register. 91. (a)A Director who is in any way, whether directly or indirectly, interested in a contract or proposed contract with theCompany shall declare the nature of his interest at a meeting of the Board in accordance with section 191 of the Law. (b)A Director shall not vote in respect of any contract or arrangement in which he is interested, and if he shall do so hisvote shall not be counted, nor shall he be counted in the quorum present at the meeting. (c)The Directors may hold any other office or place of profit under the Company (other than the office of Auditor) inconjunction with their office of Director for such period and on such terms (as to remuneration or otherwise) as theBoard may determine and no Director or intending Director shall be disqualified by his office from contracting withthe Company either with regard to his tenure of any such other office or place of profit or as vendor, purchaser orotherwise, nor shall any such contract, or any contract or arrangement entered into by or on behalf of the Companyin which any Director is in any way interested, be liable to be avoided, nor shall any Directors so contracting orbeing so interested be liable to account to the Company for any profit realised by any such contract or arrangementby reason of such Directors holding that office or of the fiduciary relation thereby established. 29 (d)The Directors may act in a professional capacity by themselves or through the firm to which they belong for theCompany, and they or the firm to which they belong to shall be entitled to remuneration for their professionalservices, without taking into account their capacity as Directors. Provided that nothing herein contained shallauthorise a Director or the firm to which he belongs to act as Auditors. 92.All cheques, promissory notes, drafts, bills of exchange and other negotiable instruments, and all receipts for moneys paid tothe Company, shall be signed, drawn, accepted, endorsed, or otherwise executed, as the case may be, in such manner as theBoard shall from time to time by resolution determine. 93.The Board shall cause minutes to be made in the books provided for the purpose: (a)of all appointments of officers made by the Board; (b)of the names of the Directors present at each meeting of the Board and of any committee of the Board; and (c)of all resolutions and proceedings at all General Meetings, of meetings of the Board, and of committees of the Board. 93A.The secretary of the meeting of the Board may be appointed by the Chairman to act as the secretary of such a meeting ormeetings and take the minutes.PENSIONS 94.The Board may grant retirement pensions or annuities or other gratuities or allowances, including allowances on death, to anyPerson or Persons in respect of services rendered by him or them to the Company whether as managing Directors or in anyother office or employment under the Company or indirectly as officers or employees of any subsidiary or Affiliate,notwithstanding that he or they may be or may have been a Director of the Company and the Company may make paymentstowards insurance, trusts, schemes or funds for such purposes in respect of such Person or Persons and may include rights inrespect of such pensions, annuities and allowances in the terms of engagement of any such Person or Persons.DISQUALIFICATION OF DIRECTORS 95.The office of any of the Directors shall be vacated or shall be precluded from being elected if the relevant person: (a)ceases to be a Director by virtue of section 176 of the Law; or (b)becomes bankrupt or makes any arrangement or composition with his creditors generally; or (c)becomes prohibited from being a Director by reason of any order made under section 180 of the Law; or (d)becomes permanently incapable or performing his/her duties due to mental or physical illness or due to his/her death; (e)resigns his office by notice in writing to the Company; or (f)in respect of the Independent Directors, does not meet the independence criteria within the meaning of the rules ofthe Exchange. 30 REMOVAL OF DIRECTORS 96.The Company may by Ordinary Resolution, of which special notice has been given in accordance with section 136 of theLaw, remove any Director before the expiration of his period of office notwithstanding anything in these Regulations or in anyagreement between the Company and such Director. Such removal shall be without prejudice to any claim such Director mayhave for damages for breach of any contract of service between him and the Company.PROCEEDINGS OF MEETINGS OF THE BOARD 97.The Board may meet together for the dispatch of business, adjourn, and otherwise regulate its meetings as it thinks fit andmatters arising at any meeting shall be decided by an absolute majority of votes of all the Directors for the time being otherthan the matters set out below which, for so long as class A shares are in issue and are outstanding, shall be decided upon asfollows: (a)the matters in Regulations 87A(i), 87A(ii), 87A(iii), 87A(vi), 87A(vii), 87A(xii), 87A(xx), 87A(xxii) and 87A(xl) shall require a Qualified Majority of votes where a “Qualified Majority” means seventy five (75) per centmajority of votes of all Directors for the time being, (b)matters in Regulations 87A(ii), 87A(xxiii) and 87A(xxxvi) shall require an affirmative vote of at least oneIndependent Director noting that the matters in Regulation 87A(ii) require in addition a Qualified Majority of votesof the Directors, (c)matters in Regulations 87A(xxvii), 87A(xxxv) and 87A(xxxii) shall require an affirmative vote of at least oneIndependent Director who is at the same time the chairman of the audit committee (provided that such is formedwithin the Company), (d)matters in Regulations 87A(xviii), 87A(xxxvi), 87A(xli) and 87A(xlii) shall require an affirmative vote of a majorityof Independent Directors, (e)matters in Regulation 87A(xviii) shall require, in addition to the requirement in Regulation 97(d) above, a seventyfive (75) per cent majority of votes of the Directors other than those who qualify as a Related Party, and (f)matters in Regulation 87A(xli) and 87A(xlii) shall require, in addition to the requirement set out in Regulation 97(d)above, a Qualified Majority of votes of the Directors. 98.The Chairman shall have no second or casting vote in case of a tie. 99.Any Director may, and the secretary on the requisition of a Director shall, at any time summon a meeting of the Board. It shallbe necessary to give at least a ninety six (96) hours’ notice of a meeting of the Board to any Director, provided, however, thata meeting may be held upon shorter notice if all members of the Board consent to the same. A meeting may be held bytelephone or other means whereby all Persons present may at the same time hear and be heard by everybody else present andPersons who participate in this way shall be considered present at the meeting. In such case the meeting shall be deemed to beheld where the secretary of the meeting is located. 100.For so long as class A shares are in issue and are outstanding, the quorum necessary for the transaction of the business of theBoard shall be simple majority of the Directors. 31 101.The continuing Directors may act notwithstanding any vacancy in their body, but, for so long as class A shares are in issueand are outstanding, if their number is reduced below the number fixed by or pursuant to these Regulations as the necessaryquorum of Board meetings, the continuing Directors may act solely to fill in the vacant positions as per the procedure set forthin Regulation 82E for the purpose of increasing the number of Directors to that number, or of summoning a General Meeting,but for no other purpose. 102.The Board shall by an absolute majority of votes of all the Directors for the time being, provided that an affirmative vote of atleast one Independent Director is received (for so long as class A shares are in issue and are outstanding), elect a Chairman;but if no such Chairman is elected, or if at any meeting the Chairman is not present within thirty (30) minutes after the timeappointed for holding the same, the Directors present may choose one of them to chair the meeting provided that suchtemporary Chairman shall have no second or casting vote in case of a tie. The term of appointment of the Chairman shall befor a period from the date of his appointment until the first meeting of the Board on the second year after the date of hisappointment. During the initial term of appointment of the Chairman, his appointment may not be terminated by the Boardother than if he ceases to be a Director for any reason, including the reasons set out in Regulation 95, or if he is removed fromoffice by an absolute majority of votes of all the Directors for the time being, provided that an affirmative vote of at least oneIndependent Director is received (for so long as class A shares are in issue and are outstanding). 103.The Board may delegate any of its powers to a committee or committees consisting of one or more Directors as the Boardthinks fit; any committee so formed shall in the exercise of the powers so delegated conform to any regulations that may beimposed on it by the Board, as to its powers, constitution, proceedings, quorum or otherwise. 104.A committee may elect a chairman of its meetings; if no such chairman is elected, or if at any meeting the chairman is notpresent within fifteen (15) minutes after the time appointed for holding the same, the members present may choose one oftheir number to be chairman of the meeting. No chairman of a committee shall have a second or casting vote. In case ofdeadlock on any matter at a committee level, such matter shall be referred by the relevant committee to the Board. 105.Subject to any regulations imposed on it by the Board, a committee may meet and adjourn as it thinks proper and questionsarising at any meeting shall be determined by a majority of votes of its members present. 106.All acts done by any meeting of the Board or of a committee of the Board or by any Person acting in his capacity as a Directorshall, notwithstanding that it be afterwards discovered that there was some defect in the appointment of any such Director orPerson acting as aforesaid, or that they or any of them were disqualified, be as valid as if every such Person had been dulyappointed and was qualified to be a Director. 107.A resolution in writing signed or approved by letter, email or facsimile by each Director shall be as valid and effectual as if ithad been passed at a meeting of the Board or a committee duly convened and held and when signed may consist of severaldocuments each signed by one or more of the Persons aforesaid (save where these Regulations require unanimity in whichcase any such resolution must be signed by all of the Directors). 108.Subject to Regulation 87B, the Directors may participate in any meetings of the Directors or any duly authorized committee bymeans of telephone conference or conference or by similar communications equipment by means of which all personsparticipating in the conference can hear each other, and the participation by such means shall constitute presence in person atsuch meeting for which an appropriate minute shall be made. 32 CHIEF EXECUTIVE OFFICER 109.The Board may by an absolute majority of votes of all the Directors for the time being appoint a Person who shall also be aDirector to be the Chief Executive Officer (the “CEO”) of the Company for such period and on such terms as it thinks fit, and,subject to the terms of any agreement entered into in any particular case and Regulation 110 (if applicable), may revoke suchappointment. 110.The term of appointment of the CEO shall be for a period from the date of his appointment until the first meeting of the Boardon the second year after the date of its appointment. During the initial term of appointment of the CEO, his appointment maynot be terminated by the Board other than if he ceases to be a Director for any reason, including the reasons set out inRegulation 95, or if his appointment is revoked by an absolute majority of votes of all the Directors for the time being. Theprovisions of this Regulation 110, shall come into effect on and from the moment the Company issues class A shares and shallonly apply for so long as class A shares are in issue and are outstanding. 111.A CEO shall receive such remuneration (whether by way of salary, commission or participation in profits, or partly in one wayand partly in another) as the Board may determine. The remuneration of the Director appointed as CEO shall be independentof and additional to the remuneration fixed by virtue of Regulation 83. 112.The CEO shall be the person in charge and be responsible for all day-to-day affairs of the Group. The CEO shall have thepower to decide upon all transactions which do not require approval of the Members or the Board pursuant to theseRegulations or the Law as well as have such other duties and powers as may be delegated to him by the Board from time totime. 112B.The CEO may at his discretion delegate all or part of his duties and powers to a deputy of the CEO (“Deputy CEO”) to bedesignated by him. In the event of revocation or termination of the appointment of the CEO the appointment of the DeputyCEO shall be simultaneously be deemed to be revoked and terminated.SECRETARY 113.The Secretary shall be appointed by the Board for such term, at such remuneration and upon such conditions as it may thinkfit; and any Secretary so appointed may be removed by it. 114.No Person shall be appointed or hold office as Secretary who is: (a)the sole Director of the Company; or (b)a corporation the sole director of which is at the same time the sole Director of the Company; or (c)the sole director of a corporation which is the sole Director of the Company. 115.A provision of the Law or these Regulations requiring or authorising a thing to be done by or to a Director and the Secretaryshall not be satisfied by its being done by or to the same Person acting both as Director and as, or in place of, the Secretary. 33 SEAL 116. (a)The Board shall provide for the safe custody of the Seal, which shall only be used by the authority of the Board or ofa committee of the Board authorised by the Board in that behalf, and every instrument to which the Seal shall beaffixed shall be signed by a Director and shall be countersigned by the Secretary or by a second Director or by someother Person appointed by the Board for this purpose. (b)The Company may have, in addition to the said Seal, an official seal under the provisions of section 36(1) of the Lawand which shall be used for the purposes stated in the said section.DIVIDENDS AND RESERVE 117.For so long as class A shares are in issue and are outstanding, the Board may, from time to time and subject to the provisionsof section 169C of the Law, distribute to the Members such interim and final dividends as appear to the Board to be justifiedby the profits of the Company. 118.No dividend shall be declared otherwise than out of profits. 119.The Board may before declaring any final dividend, set aside out of the profits of the Company such sums as it thinks properas a reserve or reserves which shall, at the discretion of the Board, be applicable for any purpose to which the profits of theCompany may be properly applied, and pending such application may, at the like discretion, either be employed in thebusiness of the Company or be invested in such investments (other than shares of the Company) as the Board may from timeto time think fit. The Board may also without placing the same to the reserve carry forward any profits which it may thinkprudent not to distribute. 120.Subject to the rights of Persons, if any, entitled to shares with special rights as to dividends, all dividends shall be declared anddistributed according to the proportion of the total amounts that are required to be paid up on each share that have been paidup or credited as paid up on that share in respect whereof the dividend is distributed, but no amount distributed or credited asdistributed on a share in advance of calls shall be treated for the purposes of this Regulation as distributed on the share. Alldividends shall be apportioned and distributed proportionately to the proportion of the total amounts that are required to bepaid up on each share that have been paid up or credited as paid up during any portion or portions of the period in respect ofwhich the dividend is distributed; but if any share is issued on terms providing that it shall rank for dividend as from aparticular date such share shall rank for dividend accordingly. 121.The Board may deduct from any dividend distributable to any Member all sums of money (if any) presently payable by him tothe Company on account of calls in relation to the shares of the Company. 122.When the Company declares a dividend or bonus according to the present Regulations, it may direct payment of suchdividend or bonus wholly or partly by the distribution of specific assets and in particular of paid up shares, debentures ordebenture stock of any other company or in any one or more of such ways, and the Board shall give effect to such resolution,and where any difficulty arises in regard to such distribution, the Board may settle the same as it thinks expedient, and inparticular may issue fractional certificates and fix the value for distribution of such specific assets or any part thereof and maydetermine that cash payments shall be made to any Members upon the footing of the value so fixed in order to adjust therights of all parties, and may vest any such specific assets in trustees as may seem expedient to the Board. 34 123.Any dividend, interest or other moneys distributed in cash in respect of shares may be distributed by cheque or warrant sentthrough the post directed to the registered address of the holder or, in the case of joint holders, to the registered address of thatone of the joint holders who is first named in the register of Members or to such Person and to such address as the holder orjoint holders may in writing direct. Every such cheque or warrant shall be made payable to the order of the Person to whom itis sent. Any one of two or more joint holders may give effectual receipts for any dividends, bonuses or other moneysdistributable in respect of the shares held by them as joint holders. 124.No dividend shall bear interest against the Company.ACCOUNTS 125.The Board shall cause proper books of account to be kept with respect to: (a)all sums of money received and expended by the Company and the matters in respect of which the receipt andexpenditure takes place; (b)all sales and purchases of goods by the Company; and (c)the assets and liabilities of the Company. Proper books shall not be deemed to be kept if there are not kept such books of account as are necessary to give a true andfair view of the state of the Company’s affairs and to explain its transactions. 126.The books of account shall be kept at the registered office of the Company, or, subject to section 141(3) of the Law, at suchother place or places as the Board thinks fit, and shall always be open to the inspection of the Directors. 127.The Board shall from time to time determine whether and to what extent and at what times and places and under whatconditions or regulations the accounts and books of the Company or any of them shall be open to the inspection of Membersnot being Directors and no Member (not being a Director) shall have any right of inspecting any account or book or documentof the Company except as conferred by statute or authorised by the Board or by the Company in General Meeting. 128.Subject to Regulation 79A, the Board shall from time to time, in accordance with sections 142 and 151 of the Law, cause to beprepared and to be laid before the Company in General Meeting for its approval such profit and loss accounts, balance sheets,group accounts (if any) and reports as are referred to in the aforesaid sections. 129.A copy of every balance sheet (including every document required by law to be annexed thereto) which is to be laid beforethe Company in General Meeting, together with a copy of the Auditors’ report shall, not less than twenty-one (21) days beforethe date of the General Meeting, be sent to every Member of, and every holder of debentures of the Company and to everyPerson registered under Regulation 40. Provided that this Regulation shall not require a copy of those documents to be sent to any Person of whose address theCompany is not aware or to more than one of the joint holders of any shares or debentures.CAPITALISATION OF PROFITS 130.The Company in General Meeting may upon the recommendation of the Board resolve that it is desirable to capitalise any partof the amount for the time being standing to the credit of any of the Company’s reserve accounts or to the credit of the profitand loss account or otherwise available for distribution, and accordingly that such sum be set free for distribution, amongst 35 the Members who would have been entitled thereto if distributed by way of dividend and in the same proportions on conditionthat the same be not paid in cash but be applied either in or towards paying up any amounts for the time being unpaid on anyshares held by such Members respectively or paying up in full unissued shares or debentures of the Company to be allotted,distributed and credited as fully paid up to and amongst such Members in the proportions aforesaid, or partly in the one wayand partly in the other, and the Board shall give effect to such resolution. Provided that the share premium account and the capital redemption reserve fund may, for the purposes of this Regulation,only be applied in the paying up of unissued shares to be issued to Members of the Company as fully paid bonus shares. 131.Whenever such a resolution as aforesaid shall have been passed, the Board shall make all appropriations and applications ofthe undivided profits resolved to be capitalised thereby, and all allotments and issues of fully paid up shares or debentures, ifany, and generally shall do all acts and things required to give effect thereto, with full power to the Board to follow suchprovisions by the issue of fractional certificates or by payment in cash or otherwise as it thinks fit for the case of shares ordebentures becoming distributable in fractions and also to authorise any Person to enter on behalf of all the Members entitledthereto into an agreement with the Company providing for the allotment to them respectively, credited as fully paid up, of anyfurther shares or debentures to which they may be entitled upon such capitalisation, or (as the case may require) for thepayment up by the Company on their behalf, by the application thereto of their respective proportions of the profits resolvedto be capitalised, of the amounts or any part of the amounts remaining unpaid on their existing shares, and any agreementmade under such authority shall be effective and binding on all such Members.AUDIT 132.Subject to Regulation 79A, the Auditors shall be appointed by Ordinary Resolution. For so long as class A shares are in issueand are outstanding, the Board shall have the right to propose to the General Meeting candidacies of the Auditors and to makerecommendation on their remuneration.NOTICES 133.A notice may be given by the Company to its Members either personally or by sending it by post, email or facsimile to themor to their registered address. Where a notice is sent by post, service of the notice shall be deemed to be effected, provided thatit has been properly mailed, addressed, and posted, at the expiration of twenty-four (24) hours after same is posted. Where anotice is sent by email or facsimile it shall be deemed to be effected as soon as it is sent, provided in the event of email there isno notification of non-receipt and in the event of facsimile there will be the relevant transmission confirmation. 134.A notice may be given by the Company to the joint holders of a share by giving the notice to the joint holder first named inthe register of Members in respect of the share. 135.A notice may be given by the Company to the Persons entitled to a share in consequence of the death or bankruptcy of aMember by sending it through the post in a prepaid letter addressed to them by name, or by the title of representative of thedeceased, or trustee of the bankrupt, or by any like descriptions, at the address, if any, supplied for the purpose by the Personsclaiming to be so entitled, or (until such an address has been so supplied) by giving the notice in any manner in which thesame might have been given if the death or bankruptcy had not occurred. 36 136.Notice of every General Meeting shall be given in any manner herein-before authorised to: (a)every Member except those Members who have not supplied to the Company a registered address for the giving ofnotices to them; (b)every Person upon whom the ownership of a share devolves by reason of his being a legal personal representative ora trustee in bankruptcy of a Member where the Member but for his death or bankruptcy would be entitled to receivenotice of the General Meeting; and (c)the Auditors. No other Person shall be entitled to receive notices of General Meetings.WINDING UP 137.Subject to Regulation 79B, if the Company shall be wound up the liquidator may, with the sanction of a Special Resolutionand any other sanction required by the Law, divide amongst the Members in specie or kind the whole or any part of the assetsof the Company (whether they shall consist of property of the same kind or not) and may for such purpose set such value ashe deems reasonable upon any property to be divided as aforesaid and may determine how such division shall be carried outas between the Members or different classes of Members. The liquidator may, with the like sanction, vest the whole or anypart of such assets in trustees upon such trusts for the benefit of the contributories as the liquidator, with the like sanction, shallthink fit, but so that no Member shall be compelled to accept any shares or other securities whereon there is any liability.INDEMNITY 138.Every Director or other officer for the time being of the Company shall be indemnified out of the assets of the Companyagainst any losses or liabilities which he may sustain or incur in or about the execution of his duties including liability incurredby him in defending any proceedings whether civil or criminal in which judgment is given in his favour or in which he isacquitted or in connection with any application under section 383 of the Law in which relief is granted to him by the Courtand no Directors or officers of the Company shall be liable for any loss, damage or misfortune which may happen to or beincurred by the Company in the execution of the duties of his office or in relation thereto. But this Regulation shall only haveeffect insofar as its provisions are not avoided by section 197 of the Law. 37 Exhibit 8.1 Subsidiary Main activity Jurisdiction ofincorporation Ownershipinterest as ofDecember 31,2017JSC QIWI Operation of electronic payment kiosks Russia 100%QIWI Bank JSC Maintenance of electronic paymentsystems, money transfer, consumerand SME financial services Russia 100%QIWI Payments Services Provider Ltd Operation of on-line payments UAE 100%QIWI International Payment System LLC Operation of electronic paymentkiosks USA 100%Qiwi Kazakhstan LP Operation of electronic paymentkiosks Kazakhstan 100%JLLC OSMP BEL Operation of electronic paymentkiosks Belarus 51%QIWI-M S.R.L. Operation of electronic paymentkiosks Moldova 51%QIWI ROMANIA SRL Operation of electronic paymentkiosks Romania 100%QIWI WALLET EUROPE SIA Operation of on-line payments Latvia 100%QIWI Retail LLC Sublease of space for electronicpayment kiosks Russia 100%QIWI Management Services FZ-LLC Management services UAE 100%CIHRUS LLC 1 Management services Russia –Attenium LLC Management services Russia 100%Rapida LTD 2 Operation of payment processing andmoney transfer settlement systems Russia –Postomatnye Tekhnologii LLC Logistic Russia 100%Future Pay LLC Operation of on-line payments Russia 100%Qiwi Blockchain Technologies LLC Software development Russia 100%QIWI Shtrikh LLC 3 On-line cashbox production Russia 51%QIWI Platform LLC 4 Software development Russia 100%QIWI Processing LLC 3 Software development Russia 100%Joint ventures Flocktory Ltd Holding company Cyprus 82%Flocktory Spain S.L. SaaS platform for customer lifecyclemanagement and personalization Spain 82%FreeAtLast LLC SaaS platform for customer lifecyclemanagement and personalization Russia 82%1The entity was reorganized in the form of accession to JSC QIWI in 20172 The entity was reorganized in the form of accession to QIWI Bank JSC in 20173 The entities were incorporated in 20174The entity with negligible net assets was acquired for insignificant consideration in 2017 Exhibit 12.1Certification of the Chief Executive OfficerI, Sergey Solonin, certify that:1. I have reviewed this annual report on Form 20-F of QIWI plc;2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make thestatements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financialcondition, results of operations and cash flows of the company as of, and for, the periods presented in this report;4. The company’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in ExchangeAct Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the companyand have: (a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, toensure that material information relating to the company, including its consolidated subsidiaries, is made known to us by others within thoseentities, particularly during the period in which this report is being prepared; (b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under oursupervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements forexternal purposes in accordance with generally accepted accounting principles; (c)Evaluated the effectiveness of the company’s disclosure controls and procedures and presented in this report our conclusions about theeffectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (d)Disclosed in this report any change in the company’s internal control over financial reporting that occurred during the period covered by theannual report that has materially affected, or is reasonably likely to materially affect, the company’s internal control over financial reporting; and 5. The company’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to thecompany’s auditors and the audit committee of the company’s board of directors (or persons performing the equivalent functions): (a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonablylikely to adversely affect the company’s ability to record, process, summarize and report financial information; and (b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the company’s internal controlover financial reporting. Date: March 28, 2018By: /s/ Sergey SoloninName: Sergey SoloninTitle: Chief Executive Officer 2 Exhibit 12.2Certification of the Chief Financial OfficerI, Alexander Karavaev, certify that:1. I have reviewed this annual report on Form 20-F of QIWI plc;2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make thestatements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financialcondition, results of operations and cash flows of the company as of, and for, the periods presented in this report;4. The company’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in ExchangeAct Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the companyand have: (a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, toensure that material information relating to the company, including its consolidated subsidiaries, is made known to us by others within thoseentities, particularly during the period in which this report is being prepared; (b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under oursupervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements forexternal purposes in accordance with generally accepted accounting principles; (c)Evaluated the effectiveness of the company’s disclosure controls and procedures and presented in this report our conclusions about theeffectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and (d)Disclosed in this report any change in the company’s internal control over financial reporting that occurred during the period covered by theannual report that has materially affected, or is reasonably likely to materially affect, the company’s internal control over financial reporting; and 5. The company’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to thecompany’s auditors and the audit committee of the company’s board of directors (or persons performing the equivalent functions): (a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonablylikely to adversely affect the company’s ability to record, process, summarize and report financial information; and (b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the company’s internal controlover financial reporting. Date: March 28, 2018By: /s/ Alexander KaravaevName: Alexander KaravaevTitle: Chief Financial Officer 2 Exhibit 13.1Certification of CEO and CFO Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002In connection with the Annual Report on Form 20-F (the “Report”) of QIWI plc (the “Company”) for the fiscal year ended December 31, 2017 as filed withthe U.S. Securities and Exchange Commission on the date hereof, Sergey Solonin, as Chief Executive Officer of the Company, and Alexander Karavaev, asChief Financial Officer of the Company, each hereby certifies, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-OxleyAct of 2002, that, to the best of his knowledge: (1)The Report fully complies with the requirements of Section 13(a) or 15(d) of the Exchange Act; and (2)The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the issuer. /s/ Sergey SoloninName: Sergey SoloninTitle: Chief Executive OfficerDate: March 28, 2018/s/ Alexander KaravaevName: Alexander KaravaevTitle: Chief Financial OfficerDate: March 28, 2018A signed original of this written statement required by Section 906 of the Sarbanes-Oxley Act of 2002 has been provided to the Company and will beretained by the Company and furnished to the SEC or its staff upon request.This certification accompanies the Report pursuant to section 906 of the Sarbanes-Oxley Act of 2002 and shall not, except to the extent required by theSarbanes-Oxley Act of 2002, be deemed filed by the Company for purposes of section 18 of the Securities Exchange Act of 1934. Exhibit 15.1Consent of Independent Registered Public Accounting FirmWe consent to the incorporation by reference in the Registration Statements (Form S-8 No. 333-190918; Form S-8 No. 333-212441) of securities to be offeredto employees in employee benefit plans of Qiwi plc of our report dated March 28, 2018, relating to the financial statements of QIWI plc and the effectivenessof internal control over financial reporting of QIWI plc, included in this Annual Report on Form 20-F of QIWI plc for the year ended December 31, 2017. /s/ Ernst & Young LLCMoscow, RussiaMarch 28, 2018

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