Ryder System
Annual Report 2021

Plain-text annual report

202 1 ANN UAL R EPORT GROWING THE CAPITAL SHA REHOLDERS HAVE INVESTED WIT H US TR T CO RPO RATE PROFILE Ryder System, Inc. is a $9.7 billion logistics and transportation company. We operate behind the scenes, managing critical fleet, transportation, and supply chain functions for more than 50,000 customers, many of which make the products that consumers use every day. SUPPLY CHAIN SOLUTIONS (SCS) Ryder’s Supply Chain Solutions business segment offers businesses an end-to-end suite of solutions that includes warehousing, distribution, transportation logistics, e-commerce fulfillment, and last mile delivery to turn logistics networks into competitive advantages. DEDICATED TRANSPORTATION SOLUTIONS (DTS) Ryder’s Dedicated Transportation Solutions business segment provides customers all the benefits of a private fleet by combining the best of Ryder’s leasing and maintenance capabilities, with the safest and most professional drivers and technology in the industry. FLEET MANAGEMENT SOLUTIONS (FMS) Ryder’s Fleet Management Solutions business segment offers full-service leasing solutions, contract maintenance, and commercial rental of trucks, tractors, and trailers to help businesses of all sizes, across virtually every industry, deliver for their customers. 33% of Total Revenue 15% of Total Revenue 52% of Total Revenue REVEN UE BRE AKDOWN: 86% CO NT RACTUAL 14% TRANS ACTIONAL 42,800 EMPLOYE ES 260,000 VEH ICLES ~800 MAINTENANCE LOCATIONS 75 MILLION SQ. F T. OF WAREHO USE SPACE DI VERS IFIED CUSTOMER BASE (as % of 2021 Operating Revenue) Food and Beverage Transportation and Logistics Retail and Consumer Goods Automotive Industrial Housing Technology Business and Personal Services Other 1 | RYD ER 2021 ANN UAL REPORT 21% 21% 13% 10% 9% 8% 5% 5% 8% Ryder System, Inc. NYSE: R DRIVIN G IN T HE RIGH T DI RECTI ON “ We’ve made significant progress on actions to increase the return profile of the business while generating increased free cash flow. Many of these actions are multi-year initiatives that we expect will provide incremental benefits going forward, positioning us well for the future.” R O B E R T S A N C H E Z Chairman and CEO INC RE ASING F MS R ETUR N S • Multi-year lease pricing and maintenance cost-savings initiatives • Strong pricing environment in rental and used vehicle sales • Declining depreciation impact from prior residual value estimate changes ACCELE RAT ING GROW T H AND E XPA N D IN G CAPABILIT IES IN SC S/DTS • Acquisitions significantly expanding e-fulfillment and multi-client distribution capabilities • Innovative technology is key driver of record new contract wins MITIGATIN G IMPACT FROM CYC LICAL D OW NT UR NS • Maintaining vehicle residuals at historically low levels • Shifting vehicle mix toward trucks to capitalize on e-commerce trends INC RE ASING ROE TARG ET OVE R THE C YC L E FROM 15% TO HIG H TEE NS R ANGE • Reflects return improvement actions, planned initiatives, and our outlook 2 | RYDE R 2021 A NNUAL REPORT CEO LE T T ER TO SHAREHOLDERS “ Increased transportation and supply chain complexities are making it harder for companies to keep these functions in-house and a record number are seeking Ryder’s expertise.” R O B E R T S A N C H E Z Chairman and CEO DE A R SHAREHOLD ERS: I’m proud of the strong results the Ryder team delivered during 2021. The ongoing effects of the COVID-19 pandemic and related economic disruption presented unprecedented challenges for our customers and we were there to help them thrive. Increased transportation and supply chain complexities are making it harder for companies to keep these functions in-house and a record number are seeking Ryder’s expertise through our outsourced solutions. Supply chain disruptions, labor shortages, and truck production constraints fueled demand for our logistics and transportation solutions, and companies increasingly turned to Ryder to overcome these market challenges. 2021 RESULTS In 2021, we generated record ROE of 21%, reflecting strong demand and pricing in used vehicle sales and rental, as well as benefits from our multi-year lease pricing and maintenance cost-savings initiatives. Based on fundamental changes we’ve made to elevate the return profile of our Fleet Management Solutions (FMS) business, including increased lease return requirements and lower ongoing maintenance costs, we raised our long-term ROE target over the cycle from 15% to a range of high-teens. We also delivered record comparable EPS from continuing operations of $9.58, reflecting strong FMS results. We generated strong operating cash flow of $2.2 billion and free cash flow of $1.1 billion, reflecting our strategy focused on moderate growth with higher returns in our FMS business and accelerated growth in our higher return Supply Chain and Dedicated Transportation businesses. Free cash flow also benefitted 3 | RYDE R 2021 A NNUAL REPORT from OEM delivery delays due to the semiconductor shortage. Our capital allocation priorities and actions to improve returns have strengthened our balance sheet, providing us with the capacity to execute strategic acquisitions and return capital to shareholders, including via our $300 million accelerated share repurchase program. Record revenue of $9.7 billion was driven by double-digit revenue growth in all three business segments. Tight truck capacity resulted in strong revenue growth in rental, but production constraints that delayed vehicle deliveries from the OEMs created a headwind for lease fleet and revenue growth. We continue to see benefits from our multi-year lease pricing initiative and expect incremental benefits going forward as we reprice the remaining approximately 60% of our lease portfolio at higher returns upon renewal. IN VESTING IN T HE FUTUR E The outsourcing of logistics and transportation solutions can create significant returns for many businesses, given the ever-increasing costs and complexities of the supply chain. We’re enthusiastic about the potential for growth in our industry, and are making strategic investments in technology and new product development to create new opportunities for long-term revenue and earnings growth. In November, we acquired Midwest Warehouse & Distribution System, expanding our presence in both the greater Chicago area—a key distribution hub—and in the multi-client warehousing business. This move will make our SCS operations more attractive to businesses that do not have the need for large, dedicated warehouses of their own, while also creating a pipeline for these customers to grow and transition into new and expanded services as their businesses evolve. “ We’re enthusiastic about the potential for growth in our industry, and are making strategic investments in technology and new product development to create new opportunities for long-term revenue and earnings growth.” In our Supply Chain Solutions (SCS) and Dedicated Transportation Solutions (DTS) businesses, we achieved record new contract wins that are expected to generate profitable growth in 2022 and beyond. Companies are increasingly engaging Ryder to increase the efficiency and resiliency of their supply chains, while our operational expertise and innovative technology are key differentiators in winning new business. Earnings in SCS were negatively impacted by supply chain disruptions impacting our automotive customers, while labor shortages adversely affected results in SCS and DTS. Pre-tax earnings as a percent of operating revenue for both segments are expected to return to target levels in the second half of 2022, reflecting growth, acquisitions, contract adjustments to recover unusually higher labor costs, and an expected recovery in automotive production. In December, we announced plans to acquire Whiplash, a nationwide provider of e-commerce and omnichannel fulfillment services. The acquisition was completed in early January 2022, significantly expanding Ryder’s existing e-commerce network, presence in key markets, and technology capabilities, while providing our customers with greater flexibility in serving their customers’ needs. RyderShare™, our real-time visibility and collaboration platform, continues to be a key differentiator in winning new business. This innovative digital product combines Ryder’s nearly 90 years of logistics experience with best- in-class technology. RyderShare recently expanded its capabilities to provide visibility into the warehouse. With unparalleled views now inside and outside the warehouse, Ryder is the only 3PL offering a technology platform with real-time visibility, collaboration, and exception management across the end-to-end supply chain. 4 | RYDE R 2021 AN NUAL REP ORT COOP by Ryder®, the leading truck and trailer sharing platform, expanded into six new markets in 2021, and launched nationwide in early 2022. This expansion underscores the continued growth of the COOP platform, the high demand for rental vehicles, and the opportunity to monetize underutilized fleets. In the emerging autonomous vehicle technology space, we are leveraging our expertise in asset management, maintenance, and logistics in order to position ourselves as an innovative leader. We have teamed up with multiple companies, including Waymo Via, Embark Trucks, TuSimple, and Gatik, to provide various services for autonomous fleets including transfer hub operations, vehicle leasing, and maintenance services. We also funded a widely read Georgia Tech study on the impacts of autonomous trucking on our industry. Additionally, RyderVentures, our corporate venture capital fund, is investing in start-up companies developing the next generation of solutions for our customers, including AI-powered platforms to empower small trucking companies (SmartHop), tech-enabled networks of drop zones to reduce dwell and detention delays for long-haul truckers (Baton), carbon capture technology for trucks (Remora), same-day delivery solutions for e-commerce brands (Ohi), and more. CORPORATE RESPONS IBILIT Y Being better isn’t just about what we do as a business; it’s about who we are as a company and an employer. We made significant advancements in our Diversity, Equity, & Inclusion goals in 2021. We launched the Black Leadership Forum with the goal to drive development, engagement, and mentorship of our Black leaders. This follows the 10th anniversary of Ryder’s Women Leadership program, which has contributed significantly to retaining, developing, and promoting women leaders. We’re giving back to the communities where we live and work, and I’m proud to highlight that we gave $2.45 million in 2021 in support of worthwhile causes and organizations that reflect Ryder’s values through the Ryder Charitable Foundation. We made a record donation to the United Way as part of our annual campaign, that when combined with the generous donations from our Ryder employees, exceeded $900,000. This year, we added “equality” as one of our guiding values for 5 | RYD ER 2021 ANN UAL REPORT 20.9% 2021 ADJUSTED R ETUR N ON EQUIT Y charitable funding priorities, ensuring that when we give, we are doing so in ways that help advance the cause of equality. This includes committing funds to support initiatives that specifically impact the Black community, including programs at Howard University, North Carolina A&T State University, YMCA’s MLK Jr. Stand for Something, and numerous others. We’re continually striving to make Ryder a better business, a better place to work, and a better corporate citizen, and we’re being recognized for our efforts. Some of the highlights from 2021 include Forbes® naming Ryder as both a “Best Employer for Diversity” and a “Best Employer for Veterans,” being named one of the “World’s Most Admired Companies” and one of “America’s Most Responsible Companies” by FORTUNE® magazine and Newsweek®, respectively, and, for the third consecutive year, the Women in Trucking Association recognizing Ryder as a “Top Company for Women to Work For in Transportation.” In closing, I want to thank you for your continued confidence and investment in Ryder. We remain committed to furthering Ryder’s success as an investment, a solutions provider, and a corporate citizen. On behalf of Ryder’s leadership team and our 42,000 employees, we appreciate your support and interest in Ryder. Sincerely, Robert Sanchez Chairman and CEO March 2022 Adjusted ROE, comparable EPS, and free cash flow are non-GAAP financial measures. For a reconciliation of these non-GAAP financial measures, see pages 41, 52-59 of the accompanying Annual Report on Form 10-K. PERFORMANCE C HARTS (in millions, except per share amounts) Adjusted Return on Equity Free Cash Flow 20.9% 2021 $9.58 25% 20% 15% 10% 5% 0% (5%) 0.3% 2019 (1.3%) 2020 Comparable EPS $10.00 $8.00 $6.00 $4.00 $2.00 $0.00 ($2.00) $1.01 ($0.27) $2,000 $1,500 $1,000 $500 $0 ($500) ($1,000) ($1,500) $1,587 $1,056 ($1,077) 2019 2020 2021 Comparable EBITDA $2,243 $2,258 $2,432 $2,500 $2,000 $1,500 $1,000 $500 $0 2019 2020 2021 2019 2020 2021 Operating Revenue Dividend Per Common Share $2.20 $2.24 $2.28 $7,189 $7,024 $7,828 $8,000 $7,000 $6,000 $5,000 $4,000 $3,000 $2,000 $1,000 $0 $2.50 $2.00 $1.50 $1.00 $0.50 $0.00 2019 2020 2021 2019 2020 2021 Adjusted ROE, free cash flow, comparable EPS, comparable EBITDA, and operating revenue are non-GAAP financial measures. For a reconciliation of these non-GAAP financial measures, see pages 41, 52-59 of the accompanying Annual Report on Form 10-K. 6 | RYD E R 2021 A N NUAL REPORT INN OVAT IO N “ Innovation is bigger than a new product or technology. At Ryder, it’s a culture. It’s a dynamic environment that encourages and nurtures great ideas and grows them into solutions that add tremendous value for our customers.” K A R E N J O N E S Executive Vice President, Chief Marketing Officer and Head of New Product Development E-COMMERCE FU LF ILLMEN T At Ryder, our e-commerce and omnichannel fulfillment solutions are built to keep our customers’ supply chains evolving. With best-in-breed technology, an expansive and ever-growing national footprint, and industry-leading transportation logistics, Ryder’s scalable solution speeds products to market while providing customers with greater control of product selection, inventory management, brand protection, and superior customer service. And we do it with unmatched accuracy and on-time delivery, allowing our customers to focus on growing their business. RYDER L AST MILE Whether shipping furniture, appliances, exercise equipment, or any other big-and-bulky items, in-home delivery represents a personal touchpoint for consumers. And that makes it the most critical—and the most challenging— part of today’s supply chain. Ryder Last Mile helps create a positive lasting brand impression with five tiers of service, including white-glove delivery and installation, and its world-class RyderView technology to maximize network efficiency and provide real-time visibility, tracking, and notifications for consumers. And with two-day delivery to more than 95% of the U.S., Ryder Last Mile delivers an elevated customer experience. 7 | RYDE R 2021 A NNUAL REPORT INNOVATIO N CONTIN UED RYDERSHARE™ Truly one-of-a-kind, RyderShare is a proprietary visibility and collaborative logistics technology that eliminates long-standing industry silos and enables shippers, receivers, carriers, and service providers to easily see across a supply chain in real-time and work together to prevent costly delays and find efficiency gains. And with built-in business intelligence and analytics, RyderShare helps inform future decisions for a more efficient and resilient supply chain. “ At Ryder, we’re focused on building intelligent supply chains. That means adopting technologies that prioritize real-time visibility, anticipate disruptions, and enable better, faster decision-making— ultimately, making our customers’ supply chains more efficient and resilient.” S T E V E S E N S I N G President, Global Supply Chain Solutions & Dedicated Transportation Solutions RYDERV ENTURES Today, technology is paramount. That’s why RyderVentures, our corporate venture capital fund, is aimed at investing $50 million over five years in companies creating solutions in e-commerce fulfillment, asset sharing, next generation vehicles, supply chain automation, and data analytics. With RyderVentures, we gain early access to emerging technologies that address our customers’ pain points and help speed them to market. $50 MILLION CORPORATE V ENT URE CAPITAL FUND 8 | RYD E R 2021 A N NUAL REPORT ESG “ We strive to integrate sustainable strategies and goals into every aspect of our business. Sustainability goes hand-in-hand with maintaining economic viability for us and our customers while having a positive impact on the communities we serve.” B O B FAT OV I C Executive Vice President, Chief Legal Officer and Corporate Secretary EN VIRONMENTAL Ryder’s aim is to protect our planet by reducing emissions along our value chain by optimizing efficiency with advanced technology and flexible transportation. (Metric Tons CO2e) Scope 1 – Ryder Fleet Scope 2 – Buildings Scope 3 – Primarily Downstream Leased Assets 2018 2019 2020 749,903 792,122 636,951 118,889 99,935 82,903 10,677,431 10,233,672 10,250,771 Goals established in 2020 regarding emissions reduction targets and support for alternative fuel vehicles: • Reduce Scope 1 emissions 10%, Scope 2 emissions 30% and Scope 3 emissions 15% by 2024 (below 2018 baseline) • Evaluate potential renewable energy usage strategies and use of science- based targets for inclusion in Ryder’s next 10-year emissions reduction strategy commencing in 2024 • Train 10% of Ryder technicians to maintain and support alternative fuel vehicles over the next five years. 9 | RYD E R 2021 A N NUAL REPORT SOCIAL SAFETY Our highest priority is the safety of our employees, customers, and the public, which is enhanced through best in class training practices and technology. Goals to further advance our safety environment: • Achieve at least a 10% reduction in vehicle accident and injury frequency by 2025 (vs. a 2019 baseline), as measured by OSHA’s recordable injury rate and vehicle accidents per million miles. • Achieve 15% improvement in our driver training effectiveness by 2025 (vs. a 2019 baseline), as measured by our in-vehicle video event recorders. WORKFORCE DEVE LOPME NT We develop our talent by providing a safe, collaborative, and innovative work environment that embraces diversity, equity, and inclusion. Goals to develop, engage, and accelerate professional growth for top quality talent: • Ensure at least 90% of key talent has completed a leader development activity within 3 years. • Provide leadership development for all Black and women leaders through the Black Leadership Forum and Ryder’s Women Leadership. CHAR ITABLE GIV ING We directly give back to our communities in areas such as disaster recovery, education, and efforts to increase diversity and minority representation in our community. Goals to drive positive investments in our communities: • Invest 10% of the Ryder Charitable Foundation’s budget by 2022 for specific initiatives to expand equality and diversity for the Black community. • Award 75 partial scholarships per year for women and minority students by 2025. G OVERNANCE We value our relationships with investors and pride ourselves in maintaining a strong governance profile that provides shareholders with meaningful participation rights. Goals to continue to uphold ethics, integrity, and foster a culture of transparency: • 100% of employees targeted to complete a compliance and ethics training each year. • Require 100% of employees to review and agree to abide by Ryder’s Principles of Business Conduct. Refer to our Corporate Sustainability Report and CDP Climate Change response at https://investors.ryder.com for more details. 10 | RYDE R 2021 A NNUAL REPORT ZERO COLLISIONS TARGETED RYDER’S CRASH FREQUENCY IS LESS THAN HALF THE AVERAGE INDUSTRY RATE (AS OF 12/31/20) 54% DIVERSITY RYDER’S OVERALL DIVERSITY REPRESENTATION IS 54% AND OUR DIVERSE HIRES ARE 63%. (DEFINED AS GENDER & ETHNICITY, AS OF 2020) 7 OF 11 DIRECTORS IDENTIFY AS WOMEN OR MINORITIES CORPORATE SUSTAINABILITY REPORT IN ALIGNMENT WITH GRI, SASB AND TCFD 2021 SE LECTED AWARDS FORTUNE World’s Most Admired Companies 2021 For the ninth year in a row, Ryder was recognized as one of the World’s Most Admired Companies by FORTUNE in 2021 and ranked as one of the top five companies within the trucking, transportation, and logistics category. Newsweek America’s Most Responsible Companies 2021 For the second consecutive year, Ryder was recognized as one of America’s Most Responsible Companies in 2021 by Newsweek for an ongoing commitment to corporate social responsibility (CSR) efforts related to environment, social, and corporate governance (ESG) initiatives. Women in Trucking 2021 Top Company for Women to Work for in Transportation For the third year in a row, Ryder was recognized as a Top Company for Women to Work For in Transportation in 2021 by Women in Trucking for our commitment to continually improving work environments and focus on the employment of women in the trucking industry. EPA 2021 SmartWay® Excellence Award In 2021, Ryder was honored with a SmartWay® Excellence Award from the U.S. Environmental Protection Agency (EPA) for demonstrated leadership in freight supply chain environmental performance and energy efficiency. Inbound Logistics 2021 Top 100 3PL Provider for Supply Chain Excellence Ryder was named by Inbound Logistics as a Top 100 3PL Provider in 2021 for demonstrating supply chain excellence while offering diverse operational capabilities coupled with the experience to meet customers’ evolving supply chain needs. 11 | RYDE R 2021 A NNUAL REPORT Forbes America’s Best Employers for Diversity 2021 Ryder was recognized as one of the top companies in the United States dedicated to diversity, equality, and inclusion as part of Forbes’ fourth annual list of America’s Best Employers For Diversity in 2021. Forbes America’s Best Employers for Veterans 2021 Ryder was recognized as one of the Best Employers for Veterans by Forbes in 2021 for working conditions and approach to diversity and inclusion, as well as a veteran- friendly work environment. Women in Trucking Top Women to Watch in Transportation in 2021 In 2021, five women leaders at Ryder were recognized as Top Women to Watch in Transportation by the Women in Trucking Association for their notable career accomplishments to advance gender equality within their own companies and throughout the transportation industry. Food Logistics’ 2021 Top Green Providers Ryder was named among Food Logistics’ 2021 Top Green Providers recognizes third party logistics companies with products, services, or exemplary leadership that enhance sustainability within the cold food and beverage industry. Employer Support of the Guard & Reserve (ESGR) Above and Beyond Award 2021 In 2021, Ryder received the Above and Beyond Award presented by ESGR, an agency of the Department of Defense, recognizing its efforts to go above and beyond the legal requirements by providing our Guard and Reserve employees additional, non-mandated benefits. CO RPO RATE INFORMATION E XEC UT IVE LE ADER SHI P ROBERT E. SANCHEZ Chair and Chief Executive Officer JOHN J. DIEZ Executive Vice President and Chief Financial Officer THOMAS M. HAVERS President, Global Fleet Management Solutions STEVEN SENSING President, Global Supply Chain Solutions and Dedicated Transportation Solutions ROBERT D. FATOVIC Executive Vice President, Chief Legal Officer and Corporate Secretary KAREN M. JONES Executive Vice President and Chief Marketing Officer FRANCISCO LOPEZ Executive Vice President and Chief Human Resources Officer TIMOTHY R. FIORE Senior Vice President and Chief Procurement Officer RAJEEV RAVINDRAN Senior Vice President and Chief Information Officer CRISTINA GALLO-AQUINO Senior Vice President and Controller BOARD OF DIRECTORS ROBERT E. SANCHEZ Chair and Chief Executive Officer ROBERT J. ECK 2,3,5 President, Retired Chief Executive Officer of Anixter International, Inc. ROBERT A. HAGEMANN 1,4 Retired Senior Vice President and Chief Financial Officer of Quest Diagnostics Incorporated MICHAEL F. HILTON 2,3 Retired President and Chief Executive Officer of Nordson Corporation TAMARA L. LUNDGREN 1,3 President and Chief Executive Officer of Schnitzer Steel Industries, Inc. LUIS P. NIETO, JR. 2,4 Retired President of the Consumer Foods Group for ConAgra Foods, Inc. DAVID G. NORD 1,4 Chairman, President and Chief Executive Officer of Hubbell Incorporated ABBIE J. SMITH 1,4 Professor of Accounting at the University of Chicago Booth School of Business E. FOLLIN SMITH 2,3 Retired Executive Vice President, Chief Financial Officer and Chief Administrative Officer of Constellation Energy Group, Inc DMITRI L. STOCKTON 2,4 Retired Chairman, President and CEO of GE Asset Management DIVIDEND REINVESTMENT PL AN Shareholders may automatically reinvest their dividends and cash in additional shares of Ryder System, Inc. stock by enrolling in the Company’s Dividend Reinvestment Plan. Information about the Dividend Reinvestment Plan may be obtained by contacting: EQ Shareholder Services Post Office Box 64854 St. Paul, MN 55164-0854 (866) 927-3884 (651) 450-4085 (fax) www.shareowneronline.com Outside the U.S. (651) 450-4064 HANSEL E. TOOKES, II 1,3 Retired President of Raytheon International For Dividend Reinvestment Plan Optional Cash Investments: EQ Shareowner Services Post Office Box 64856 St. Paul, MN 55164-0856 PHYSICAL ADDRESS RYDER CORPORATE HEADQUARTERS 11690 NW 105th Street Miami, Florida 33178 IN VESTOR REL ATIONS https://investors.ryder.com (305) 500-4053 RyderForInvestors@ryder.com ROBERT S. BRUNN Senior Vice President, Investor Relations Corporate Strategy & New Product Strategy (305) 500-4210 bob_brunn@ryder.com CALENE CANDELA Group Director, Investor Relations (305) 500-4764 ccandela@ryder.com NEW YORK STOCK E XCHAN GE NYSE: R ANNUAL MEETI NG Ryder System, Inc. will be hosting a virtual Annual Meeting of Shareholders on Friday, May 6, 2022, at 10 a.m. Shareholders can attend the Annual Meeting by visiting www.virtualshareholdermeeting.com/R2022 INDEPEN DEN T REGI STERED CERTIFI ED PUBLI C ACCO UNTIN G FIRM PricewaterhouseCoopers LLP TRA NSFER AGENT AND REGISTRAR EQ Shareholder Services Post Office Box 64854 St. Paul, MN 55164-0854 (866) 927-3884 (651) 450-4085 (fax) www.shareowneronline.com Outside the U.S. (651) 450-4064 1-Audit Committee 2-Compensation Committee 3-Corporate Governance and Nominating Committee 4-Finance Committee 5-Lead Independent Director 12 | RYD E R 2021 A N NUAL REPORT ☑ ☐ UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2021 OR TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 1-4364 RYDER SYSTEM, INC. (Exact name of registrant as specified in its charter) Florida (State or other jurisdiction of incorporation or organization) 11690 N.W. 105th Street Miami, Florida 33178 (Address of principal executive offices, including zip code) Securities registered pursuant to Section 12(b) of the Act: Title of each class Ryder System, Inc. Common Stock ($0.50 par value) Securities registered pursuant to Section 12(g) of the Act: None 59-0739250 (I.R.S. Employer Identification No.) (305) 500-3726 (Telephone number, including area code) Trading symbol(s) R Name of exchange on which registered New York Stock Exchange Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☑ No ☐ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ☐ No ☑ Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☑ No ☐ Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☑ No ☐ Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act. Large accelerated filer ☑ Accelerated filer ☐ Non-accelerated filer ☐ Smaller reporting company ☐ Emerging growth company ☐ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐ Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report. ☑ Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ☐ No ☑ The aggregate market value of the voting and non-voting common equity held by non-affiliates of the registrant computed by reference to the price at which the common equity was sold at June 30, 2021 was $3.897 billion. The number of shares of Ryder System, Inc. Common Stock outstanding at January 31, 2022 was 53,799,759. Documents Incorporated by Reference into this Report Ryder System, Inc. 2022 Proxy Statement Part of Form 10-K into which Document is Incorporated Part III RYDER SYSTEM, INC. FORM 10-K ANNUAL REPORT TABLE OF CONTENTS PART I Page No. Business .................................................................................................................................... ITEM 1 ITEM 1A Risk Factors .............................................................................................................................. Unresolved Staff Comments .................................................................................................... ITEM 1B Properties .................................................................................................................................. ITEM 2 Legal Proceedings .................................................................................................................... ITEM 3 Mine Safety Disclosures ........................................................................................................... ITEM 4 PART II ITEM 5 Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities .............................................................................................. Selected Financial Data ............................................................................................................ ITEM 6 Management’s Discussion and Analysis of Financial Condition and Results of Operations .. ITEM 7 ITEM 7A Quantitative and Qualitative Disclosures About Market Risk ................................................. Financial Statements and Supplementary Data ........................................................................ ITEM 8 Changes In and Disagreements with Accountants on Accounting and Financial Disclosure .. ITEM 9 ITEM 9A Controls and Procedures ........................................................................................................... Other Information ..................................................................................................................... ITEM 9B PART III ITEM 10 ITEM 11 ITEM 12 ITEM 13 ITEM 14 PART IV ITEM 15 ITEM 16 Directors, Executive Officers and Corporate Governance ....................................................... Executive Compensation .......................................................................................................... Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters .............................................................................................................. Certain Relationships and Related Transactions, and Director Independence ......................... Principal Accountant Fees and Services .................................................................................. Exhibits and Financial Statement Schedules ............................................................................ Form 10-K Summary ............................................................................................................... Exhibit Index ............................................................................................................................ SIGNATURES .............................................................................................................................................. 1 13 23 23 23 23 24 26 27 64 65 119 119 119 119 119 120 120 120 121 121 122 126 i [This page intentionally left blank] PART I ITEM 1. BUSINESS OVERVIEW Ryder System, Inc. (Ryder) is a leading logistics and transportation company. We provide supply chain, dedicated transportation, and commercial fleet management solutions. We report our financial performance based on three business segments: (1) Fleet Management Solutions (FMS), which provides full service leasing and leasing with flexible maintenance options, commercial rental and maintenance services of trucks, tractors and trailers to customers principally in the United States (U.S.), Canada and the United Kingdom (U.K.); (2) Supply Chain Solutions (SCS), which provides integrated logistics solutions, including distribution management, dedicated transportation, transportation management, e-commerce and last mile, and professional services in North America; and (3) Dedicated Transportation Solutions (DTS), which provides turnkey transportation solutions in the U.S., including dedicated vehicles, drivers, management, and administrative support. Dedicated transportation services provided as part of an operationally integrated, multi-service, supply chain solution to SCS customers are primarily reported in the SCS business segment. MISSION AND STRATEGY Ryder's mission is to provide innovative fleet management and supply chain solutions that are reliable, safe and efficient, enabling our customers to deliver on their promises. Our primary strategy is to accelerate growth in our less capital intensive supply chain and dedicated businesses and moderately grow in our fleet management business by targeting companies either internally managing their supply chain services or outsourcing their needs to other providers. We are also focused on maintaining strong free cash flow and returning capital to shareholders. This strategy is supported by: • leveraging secular trends that favor outsourcing transportation and logistics services, such as increased cost and complexity, more stringent regulations, labor constraints, dynamic supply chains, and disruptive technologies; • offering innovative products, solutions and support services to create and strengthen customer relationships; • delivering operational excellence through continuous productivity and process improvements; • attracting, developing and retaining the best talent; • deploying technology to accelerate growth while improving operational efficiencies; and • executing our disciplined capital allocation priorities that include investing in organic growth, pursuing targeted acquisitions and investments, and returning capital to shareholders. 1 INDUSTRY AND OPERATIONS Fleet Management Solutions Value Proposition Through our FMS business, we provide our customers with a variety of fleet solutions that are designed to improve their competitive position. By outsourcing these services to us, our customers can focus on their core business, improve their efficiency and productivity, and lower their costs. Our FMS product offering is comprised of full service leasing as well as leasing with flexible maintenance options; shorter-term commercial vehicle rental; contract or transactional maintenance services; and digital and technology support services that optimize asset performance, compliance, safety, and comprehensive fuel services. In addition, we provide our customers the ability to purchase a large selection of used trucks, tractors and trailers through our used vehicle sales facilities or through our digital channel. FMS also provides vehicles and maintenance, fuel and other services for vehicles used in our SCS and DTS businesses. Market Trends The U.S. commercial fleet market is estimated to include 9 million vehicles, of which 5 million vehicles are privately owned by companies, 2 million vehicles are with for-hire carriers, 1 million vehicles are leased from banks or other financial institutions, and 1 million vehicles are being leased or rented from third parties, including Ryder1. The companies that privately own their fleets generally provide all or a portion of the fleet management services for themselves rather than outsourcing those services to third parties such as Ryder. The Canadian commercial fleet is estimated at 500,000 vehicles, of which approximately 16,000 vehicles are being leased or rented from other third parties2. In the U.K., approximately 215,000 vehicles are being leased or rented from third parties3. Over the last several years, many key trends have been reshaping the transportation industry. Companies that own, maintain and manage their own fleet of vehicles have put greater emphasis on the quality of their preventive maintenance and safety programs because of increased demand for efficiency and reliability. The maintenance and operation of commercial vehicles has become more complicated and expensive, requiring companies to spend a significant amount of time and money implementing new technology, diagnostics, retooling and training. Companies must also manage global supply chain disruptions and labor issues that have accelerated due to the pandemic, such as a limited supply of commercial vehicles and a shortage of mechanics and qualified truck drivers. Maintenance and other vehicle operational processes have also become more costly as a result of increased regulation and active enforcement efforts by federal and state governments. In addition, volatility in the used vehicle sales market, fluctuating energy prices, and alternative fuel technologies have and will make it difficult for businesses to predict and manage fleet costs. We believe these trends increase the value of our product offering and will increasingly lead privately held fleets to decide to outsource. Operations In 2021, our global FMS business accounted for 52% of our consolidated revenue. U.S. Our FMS customers in the U.S. range from small businesses to large national enterprises operating in a wide variety of industries, the most significant of which are transportation and warehousing, food and beverage, housing, business and personal services, and industrial. As of December 31, 2021, we had 523 operating locations, excluding ancillary storage locations, in 50 states, the District of Columbia and Puerto Rico. Our operating locations serve multiple customers and have maintenance facilities that typically include a shop for preventive maintenance and repairs, a service island for fueling, safety inspections and preliminary maintenance checks, offices for sales and other personnel, and in many cases, a commercial rental vehicle counter. We also operate on-site at 155 customer locations, which primarily provide vehicle maintenance solely for that customer's fleet. Canada. As of December 31, 2021, we had 28 operating locations throughout seven Canadian provinces. We also operate 14 maintenance facilities on-site at customer properties in Canada. Europe. As of December 31, 2021, we managed a network of 341 third-party maintenance facilities and had 42 operating locations, primarily throughout the U.K., including those that we manage on behalf of our customers. We also supplied and managed vehicles and equipment for military organizations in the U.K. and Germany. As part of our strategy to 1 U.S. Fleet as of March 2021, Class 3-8, IHS Markit Ltd. 2 Canada Outsourced Fleet Market as of March 2021, Class 3-8, IHS Markit Ltd. 3 Ryder Internal Estimate 2 improve returns in FMS, we intend to exit the lower return U.K. business over the next 12 to 18 months, subject to consultation obligations under U.K. law. FMS Product Offerings ChoiceLease. Our lease offering, ChoiceLease, provides customers with vehicles, maintenance services, supplies, and related equipment necessary for operation of the vehicles while our customers furnish and supervise their own drivers and exercise control over the vehicles. The ChoiceLease offering allows customers to select the terms of their lease alongside the level of maintenance they prefer, from full service coverage to on-demand, or pay-as-you-go, maintenance. Our ChoiceLease customers receive the following benefits: • Competitive Prices as we are able to leverage our vehicle buying power for the benefit of our customers. Once we have signed an agreement with the customer, we acquire vehicles and components that are custom engineered to the customer’s requirements and lease the vehicles to the customer for periods generally ranging from three to seven years for trucks and tractors and typically ten years for trailers. • Preventative and Flexible Maintenance Programs based on vehicle type and time or mileage intervals that are cost- effective and designed to reduce vehicle downtime. • Extensive network of maintenance facilities and trained technicians for maintenance, vehicle repairs, 24-hour emergency roadside service, and replacement vehicles for vehicles that are temporarily out of service. • Access to Lease Vehicles as we are able to leverage our original equipment manufacturer (OEM) relationships to secure access to vehicles. • No Vehicle Residual Risk Exposure as we typically retain vehicle residual risk exposure. • Optional Fleet Support Services, including our fuel services; safety services such as safety training, driver certification and loss prevention consulting; vehicle use and other tax reporting, permitting and licensing, and regulatory compliance (including hours of service administration); physical damage insurance coverage under our existing insurance policies and related insurance services; environmental services; access to RyderGyde®, our mobile fleet platform that allows customers to manage all aspects of their fleet or a single vehicle; and access to RyderConnect, a full-featured GPS fleet location, tracking, and vehicle performance telematics system. In the first quarter of 2021, we completed the previously announced exit of the extension of our liability insurance coverage for ChoiceLease customers. For the year ended December 31, 2021, ChoiceLease revenue accounted for 57% of our FMS total revenue. Commercial Rental. We offer rental vehicles to customers that have a need to supplement their private fleet of vehicles on a short-term basis (one day up to one year in length) to handle seasonal increases in their business or discrete projects. ChoiceLease customers also utilize our commercial rental fleet to handle their peak or seasonal business needs, as substitute vehicles while their lease vehicles are undergoing maintenance, and while they are awaiting delivery of new lease vehicles. Although a portion of our commercial rental business is purely occasional in nature, we focus on building long-term relationships with customers so that we become their preferred source for commercial vehicle rentals. In addition to vehicle rental, we may extend liability insurance coverage under our existing policies to our rental customers as well as the benefits of cost savings and convenience of our comprehensive fuel services program. For the year ended December 31, 2021, commercial rental revenue accounted for 20% of our FMS total revenue. SelectCare. Through our SelectCare product, we provide maintenance services to customers who choose not to lease some or all of their vehicles from us. Our SelectCare customers have the opportunity to utilize our extensive network of maintenance facilities and trained technicians to maintain the vehicles they own or lease from third parties. There are several bundles of services available to SelectCare customers including full service contract maintenance, preventive only maintenance and on-demand maintenance. Vehicles covered under this offering are typically serviced at our own facilities. However, based on the size and complexity of a customer’s fleet, we may operate an on-site maintenance facility at the customer’s location or through our mobile service vehicles. We may also offer our lease and maintenance customers additional maintenance and repair services, as needed, that are not included in contractual agreements, such as services when a customer damages a vehicle. In such situations, we generally charge the customer on an hourly basis for work performed. By servicing all of our customers’ maintenance needs, we create stronger, long-term relationships and have greater opportunity to provide customers with a wide range of outsourcing solutions. For the year ended December 31, 2021, SelectCare revenue accounted for 9% of our FMS total revenue. 3 The following table provides information regarding the number of vehicles and customers by FMS product offering as of December 31, 2021: ChoiceLease Commercial rental (1) SelectCare (2) ___________________ U.S. Foreign Total Vehicles 124,200 36,600 51,300 Customers 11,300 31,200 1,600 Vehicles 19,700 4,100 3,200 Customers 1,900 4,000 200 Vehicles 143,900 40,700 54,500 Customers 13,200 35,200 1,800 (1) Commercial rental customers represent those who rented a vehicle for more than 3 days during the year and include approximately 6,100 ChoiceLease customers SelectCare customers include approximately 900 ChoiceLease customers (2) Fuel Services. We provide our FMS customers with access to diesel fuel at competitive prices at 434 of our maintenance facilities across the U.S. and Canada. We also provide fuel services such as fuel planning, fuel tax reporting, centralized billing, fuel cards and fuel monitoring. Although fuel sales do not have a significant impact on our FMS earnings, as it is largely a pass-through cost to customers, we believe allowing customers to leverage our fuel buying power is a significant and valuable benefit to our customers. For the year ended December 31, 2021, fuel services revenue accounted for 13% of our FMS total revenue. Used Vehicles. We primarily sell our used vehicles from our 63 retail sales centers throughout North America (12 of which are co-located at an FMS shop), at our branch locations and through our website at www.ryder.com/used-trucks. Typically, before we offer used vehicles for sale, our technicians ensure that the vehicles are Ryder CertifiedTM, which means that they have passed a comprehensive, multi-point performance inspection based on specifications formulated through our maintenance program; Ryder DOT Verified™, which are fully inspected to be compliant with Department of Transportation (DOT) standards with some wear and tear, or Ryder As-Is vehicles. Given our focus on maximizing sales proceeds, we primarily sell our used vehicles through our retail channel, which allows us to leverage our maintenance expertise and strong brand reputation to realize higher sales proceeds than in the wholesale market. The realized sales proceeds of used vehicles are dependent upon various other factors, including the general state of the used vehicle market, the supply and demand for used commercial vehicles in wholesale and retail markets, and the age and condition of the vehicle at the time of its disposal. In recent years, the general state of the used vehicle sales market has been particularly volatile. Pricing in the used vehicle market significantly declined in 2019 and 2020 and then significantly increased in 2021. In 2021, OEMs faced new vehicle production challenges and rapidly changing demand patterns, resulting in strong used vehicle sales. FMS Business Strategy Our FMS business strategy is to be the leading provider of fleet management outsourcing services for light, medium and heavy duty commercial highway vehicles. This strategy revolves around the following interrelated goals and priorities: • drive fleet growth that maximizes our return on investment by (1) successfully implementing sales and marketing initiatives designed to compel private fleet operators and for-hire carriers to outsource all or some portion of their fleet management needs to us, (2) reducing costs through operational efficiencies, including long-term maintenance initiatives, and (3) offering innovative products, solutions and support services that will create and strengthen new and existing customer relationships; • deliver a consistent, industry-leading and cost-effective lease and maintenance program to our customers through continued process improvement; productivity initiatives; and technology improvements, which also help us attract new customers; and • optimize asset utilization and management, particularly with respect to our rental fleet, used vehicle operations and maintenance facility infrastructure. Competition As an alternative to using our fleet management services, companies may choose to provide these services for themselves or to obtain similar or alternative services from other third-party vendors. Our FMS business segment competes with companies that provide and manage maintenance services themselves and those providing similar services on a national, regional and local level. Many regional and local competitors provide services on a national level through their participation in various cooperative programs. We compete with finance lessors, truck and trailer manufacturers and independent dealers who provide full service lease products, finance leases, extended warranty maintenance, rental and other transportation services. We compete with other companies based on factors such as price, geographic coverage, 4 equipment, maintenance options, and service reliability and quality. We also face competition from managed maintenance providers who are hired to coordinate and manage the maintenance of large fleets of vehicles through a network of third-party maintenance providers. Value Proposition Supply Chain Solutions Through our SCS business, we offer a broad range of innovative logistics management services that are designed to optimize customers' supply chain and address customers' key business requirements. Our business is organized by industry verticals (Automotive, Technology and Healthcare, Consumer Packaged Goods and Retail, and Industrial and Other) to enable our teams to focus on the specific needs of their customers. Our SCS product offerings are organized into five categories: distribution management, dedicated transportation, transportation management, e-commerce and last mile, and professional services. These offerings are supported by a variety of information technology and engineering solutions and can be provided independently or as an integrated solution to optimize supply chain effectiveness. Key aspects of our value proposition are our operational execution and industry expertise, which are important differentiators in the marketplace. Market Trends Logistics spending in our key target markets in North America equates to approximately $2 trillion, of which $328 billion is outsourced4. Outsourced logistics is a market with significant growth opportunity. More sophisticated, cost-effective and reliable supply chain practices are required as supply chains expand and become more complex and susceptible to global disruptions. For example, we believe the effects of the COVID-19 pandemic have accelerated trends toward supply chain resiliency, e-commerce fulfillment, final mile delivery of big and bulky goods, and onshoring and nearshoring of manufacturing and supply chain operations. The more complicated the supply chain or the product requirements, the greater the need for companies to utilize the expertise of supply chain solution providers. Operations For the year ended December 31, 2021, our global SCS business accounted for 33% of our consolidated revenue. U.S. As of December 31, 2021, we had 401 SCS customer accounts in the U.S., most of which are large enterprises that maintain large, complex supply chains. Most of our core SCS business operations are strategically geographically located to maximize efficiencies and reduce costs. At December 31, 2021, managed warehouse space totaled approximately 68 million square feet. We also centralize certain logistics expertise in locations not associated with specific customer sites. For example, our carrier procurement, contract management, freight bill audit and payment services, and transportation optimization and execution groups operate out of our logistics centers in Novi, Michigan and Fort Worth, Texas. Mexico. As of December 31, 2021, we had 124 SCS customer accounts and managed warehouse space totaling approximately five million square feet. Our Mexico operations offer a full range of SCS services, which are often highly integrated with our distribution and transportation operations, and manage approximately 20,600 border crossings each month between the U.S. and Mexico. Canada. As of December 31, 2021, we had 33 SCS customer accounts and managed warehouse space totaling approximately 2.2 million square feet. The Canadian operations are highly coordinated with their U.S. and Mexico counterparts and manage approximately 9,000 border crossings each month. 4 Armstrong & Associates - Seeking Zen: A Post-Pandemic 3PL Market, August 2021 5 SCS Product Offerings Distribution Management. Our SCS business offers a wide range of services relating to a customer’s distribution operations, such as designing a customer’s distribution network; managing distribution facilities; coordinating warehousing and transportation for inbound and outbound material flows; handling import and export for international shipments; coordinating just-in-time replenishment of component parts to manufacturing plants and final assembly; and providing shipments to customer distribution centers or end customer delivery points, including support for e-commerce fulfillment networks. Additional value-added services, such as light assembly of components into defined units, packaging and refurbishment, are also offered to our customers. For the year ended December 31, 2021, distribution management solutions accounted for 40% of our SCS revenue. Dedicated Transportation. Dedicated transportation services are offered as part of an integrated supply chain solution to our customers with a high degree of specialization with a combination of outside carriers, equipment, drivers and dedicated services. Our dedicated transportation services offering is designed to increase our customers' competitive position, improve risk management and integrate their transportation needs with their overall supply chain. As part of our dedicated transportation services, we also offer routing and scheduling, fleet sizing, safety, regulatory compliance, risk management, technology and communication systems support including on-board computer and other technical support. These additional services allow our customers to mitigate labor challenges associated with maintaining a private fleet of vehicles, such as driver recruitment and turnover, and government regulation, including hours of service regulations, DOT audits and workers' compensation. Dedicated transportation operations are located at our customer facilities, and our dedicated offering utilizes and benefits from our extensive network of FMS facilities, which provides maintenance for all Ryder vehicles used in SCS solutions. For the year ended December 31, 2021, approximately 33% of our SCS revenue was related to dedicated transportation services. Transportation Management. Our SCS business offers freight transportation, transportation management, and brokerage services relating to all aspects of a customer’s transportation network, including shipment optimization, load scheduling, and delivery confirmation through a series of technological and web-based solutions. Our transportation consultants focus on carrier procurement of all modes of transportation with an emphasis on truck-based transportation, and also includes rate negotiation, freight bill audits and payment services. In addition, our SCS business provides customers with brokerage services designed to provide prequalified trucking capacity in North America. For the year ended December 31, 2021, we purchased or executed approximately $7.4 billion in freight moves on our customers' behalf, including $246 million in brokerage services. For the year ended December 31, 2021, transportation management solutions accounted for 10% of our SCS revenue. E-commerce and Last Mile. Our e-commerce and last mile services offer omnichannel delivery with two-day delivery across the entire U.S. and one-day delivery across the majority of the U.S. Our e-commerce and last mile services are provided through a network of over 100 sites strategically located throughout the U.S. For our e-commerce customers, we receive, pick, pack, and ship smaller items via parcel carriers to the end consumer’s home or through our carrier networks to our customer’s warehouse or retail stores. For our last mile customers, we receive, assemble, and prepare big and bulky items through a third- party agent network for final delivery to the end consumer. Consumers can then choose from multiple levels of delivery services, including minor installation of the item and disposal of the replaced item. We use proprietary scheduling software for maximum efficiency that optimizes routes and allows customers to select their appointment time. For the year ended December 31, 2021, our e-commerce and last mile services accounted for 10% of our SCS revenue. Professional Services. Our SCS business offers a variety of knowledge-based professional services that support every aspect of a customer’s supply chain. Our SCS professionals evaluate a customer’s existing supply chain to identify inefficiencies as well as opportunities for integration and improvement. Once the assessment is complete, we work with the customer to develop a supply chain strategy to create the most value for the customer and their target clients. The solution may include both a network design that sets forth the number, location and function of key components of the network and a transportation solution that optimizes the mode or modes of transportation and route selection. For the year ended December 31, 2021, knowledge-based professional services accounted for 7% of our SCS revenue. Strategic Investments On November 1, 2021, we acquired Midwest Warehouse and Distribution (Midwest), a warehousing, distribution, and transportation company based in Woodbridge, IL. The acquisition is expected to expand our supply chain services, including multi-customer warehousing and distribution. Midwest was incorporated into our distribution management and dedicated transportation product offerings. On January 1, 2022, we acquired PLG Investments I, LLC (Whiplash), a leading national provider of omnichannel fulfillment and logistics services. The acquisition is expected to expand our e-commerce and omnichannel fulfillment network. 6 SCS Business Strategy Our SCS business strategy is to offer our customers differentiated, functional execution and proactive solutions from our expertise in key industry verticals. The strategy revolves around the following interrelated goals and priorities: • provide customers with best in class execution and quality through reliable and flexible supply chain solutions; • develop innovative solutions and capabilities that drive value for our customers, such as RyderShareTM, a real-time collaborative visibility tool showing all goods moving across the supply chain; • create a culture of innovation and collaboration to provide solutions to meet our clients' needs; • focus consistently on network optimization and continuous improvement; • execute on targeted sales and marketing growth strategies; and • expand customer relationships to include fast growing offerings in e-commerce fulfillment and last mile. Competition As an alternative to using our services, companies may choose to internally manage their own supply chains and logistics operations, or obtain similar or alternative services from other third-party vendors. In the SCS business segment, we compete with a large number of companies providing similar services, each of which has a different set of core competencies. We compete with a handful of large, multi-service companies across all of our product offerings and industries. We also compete against other companies on specific service offerings (for example, in transportation management, distribution management or dedicated transportation) or with companies specializing in a specific industry. We face different competitors in each country or region where they may have a greater operational presence. We compete based on factors such as price, service offerings, market knowledge, expertise in logistics-related technology and overall performance (e.g., timeliness, accuracy, and flexibility). Dedicated Transportation Solutions Value Proposition Through our DTS business, we combine equipment, maintenance, drivers, administrative services and additional services, including routing and scheduling, fleet sizing, safety, regulatory compliance, risk management, and technology and communication systems support to provide customers with a dedicated transportation solution that is designed to increase their competitive position, improve risk management and integrate their transportation needs with their overall supply chain. This solution allows us to mitigate our customers' labor challenges associated with maintaining a private fleet of vehicles, such as driver recruitment and retention, and government regulation, including electronic logging devices and hours of service regulations, DOT audits and workers’ compensation. Our DTS solution offers a high degree of specialization to meet the needs of customers with sophisticated service requirements such as tight delivery windows, high-value or time-sensitive freight distribution, closed-loop distribution, multi-stop shipments, specialized equipment and integrated transportation needs. Market Trends The U.S. dedicated market is estimated to be $20 billion5 from an addressable market of approximately $400 billion6. This market is affected by many of the same trends that impact our FMS business. The administrative requirements relating to regulations issued by the DOT regarding driver screening, training and testing, as well as record keeping and other costs associated with the hours of service requirements, make our DTS offering an attractive alternative to private fleet and driver management. There continues to be significant pressure on the availability of qualified truck drivers and shippers continue to seek dedicated capacity from quality transportation and logistics providers, which makes our offering attractive to potential customers. In addition, market demand for just-in-time delivery creates a need for well-defined routing and scheduling plans that are based on comprehensive asset utilization analysis and fleet rationalization studies offered as part of our DTS services. 5 Armstrong & Associates - Seeking Zen: A Post-Pandemic 3PL Market, August 2021 6 Addressable market as of October 2021, Class 3-8, IHS Markit Ltd. (formerly RL Polk) & Ryder Internal Estimates 7 Operations/Product Offerings For the year ended December 31, 2021, our DTS business accounted for 15% of our consolidated revenue. As of December 31, 2021, we had 205 DTS customer accounts in the U.S. Because it is highly customized, our DTS product is particularly attractive to companies that operate in industries that have time-sensitive deliveries or special handling requirements, as well as companies who require specialized equipment. DTS accounts typically operate in a limited geographic area, and, therefore, most of the drivers assigned to these accounts are short haul drivers, meaning they return home at the end of each work day, which helps with driver recruiting and retention. Although a significant portion of our DTS operations are located at customer facilities, our DTS business also utilizes and benefits from our extensive network of FMS facilities, including the FMS maintenance network that services the vehicles used in DTS solutions. In order to customize a DTS transportation solution for our customers, our DTS logistics specialists perform a transportation analysis using advanced logistics planning and operating tools. Based on this analysis, they formulate a logistics design that includes the routing and scheduling of vehicles, the efficient use of vehicle capacity and overall asset utilization. The goal of each customized plan is to create a distribution system that optimizes freight flow while meeting a customer’s service goals. A team of DTS transportation specialists can then implement the plan by leveraging the resources, expertise and technological capabilities of both our FMS and SCS businesses. To the extent a distribution plan includes multiple modes of transportation (air, rail, sea and highway), our DTS team, in conjunction with our SCS transportation specialists, selects appropriate transportation modes and carriers, places the freight, monitors carrier performance and audits billing. In addition, through our SCS business, we can reduce costs and add value to a DTS customer’s distribution system by aggregating orders into loads, looking for shipment consolidation opportunities and organizing loads for vehicles that are returning from their destination point back to their point of origin (backhaul). DTS Business Strategy Our DTS business strategy is to offer services to customers who need specialized equipment, specialized handling, dedicated capacity, or integrated transportation services. This strategy revolves around the following interrelated goals and priorities: • increase market share to provide more specialized services with customers across industries, including customers in the retail, metals and mining, energy and utility, consumer product goods, construction, and food and beverage industries; • develop innovative solutions and capabilities that drive value for our customers, such as RyderShareTM, a real-time collaborative visibility tool showing all goods moving across the supply chain; • utilize the support of the FMS sales team to compel private fleet operators to outsource all or some of their transportation needs to us; • align the DTS business with other SCS product lines to create revenue opportunities and improve operating efficiencies in both segments; • improve competitiveness in the non-specialized and non-integrated customer segments, including dedicated capacity solutions; and • recruit and retain drivers. Competition Our DTS business segment competes with other dedicated providers and truckload carriers servicing on a national, regional and local level. We compete with these companies based on a number of factors, including price, equipment options and features, maintenance, service and geographic coverage, driver availability and operations expertise. We are able to differentiate our DTS product offering by leveraging our FMS vehicles and maintenance services and integrating the DTS services with those of SCS to create a more comprehensive transportation solution for our customers. Our strong safety record and focus on customer service also enables us to uniquely meet the needs of customers with high-value products that require specialized handling in a manner that differentiates us from truckload carriers. 8 COVID-19 Our business has been, and may continue to be, impacted by the effects of the COVID-19 pandemic. For a detailed discussion of its impact on our results of operations and future considerations, refer to our "Consolidated Results" and "Operating Results by Business Segment" discussions in the Management's Discussion and Analysis of Financial Condition and Results of Operations and Note 1, "Summary of Significant Accounting Policies" in the Notes to Consolidated Financial Statements. In addition, for a detailed description of certain risk factors that impact our business, including those related to the COVID-19 pandemic, refer to “Item 1A-Risk Factors” and "Special Note Regarding Forward-Looking Statements" sections included in this Annual Report. CYCLICALITY Our business is impacted by economic and market conditions. In a strong economic cycle, there is generally more demand for our fleet management, dedicated transportation and supply chain services. In a weak or volatile economy, demand for our services decreases and is considerably more unpredictable. Because of these factors, we have continued to focus on increasing the diversity of our customer base and strengthening our long-term business relationships with our customers. Although we believe these efforts help mitigate the immediate impact of an economic downturn, customers are often unwilling to commit to a full-service lease or long-term supply chain and dedicated contracts during a protracted or severe economic downturn. Because commercial rental and used vehicle sales are transactional, they are more cyclical in nature and are also heavily dependent on economic and market conditions, and results can vary significantly in both the short- and long-term. We mitigate some of the potential impact of an economic downturn through a disciplined and centralized approach to asset management. This approach allows us to manage the size, mix and location of our operating fleet and used vehicle inventories to try and maximize asset utilization and used vehicle proceeds in both strong and weak market conditions. REGULATION Our business is subject to regulation by various federal, state, local and foreign governmental entities. The DOT and various federal and state agencies exercise broad powers over certain aspects of our business, generally governing such activities as authorization to engage in motor carrier operations, safety and operations. The Federal Motor Carrier Safety Administration (FMCSA), under the DOT, manages a Compliance, Safety, Accountability initiative (CSA), partnering with state agencies designed to monitor and improve commercial vehicle motor safety, which uses roadside inspections and violations to measure motor carriers and drivers. The FMCSA also has regulations mandating electronic logging devices in commercial motor vehicles that impact various aspects of our dedicated, supply chain and rental businesses. We are also subject to a variety of laws and regulations promulgated by national, state, provincial and local governments, including the U.S. Environmental Protection Agency (EPA) and the Occupational Safety and Health Administration (OSHA), which regulate safety, the management of hazardous materials, water discharges, air emissions, solid waste disposal and the release and cleanup of regulated substances. In addition, we must comply with licensing and other requirements imposed by the U.S. Department of Homeland Security and the U.S. Customs Service as a result of increased focus on homeland security and our Customs-Trade Partnership Against Terrorism certification. We may also become subject to new or more restrictive regulations imposed by these agencies or other authorities or states relating to carbon controls and reporting, engine exhaust emissions, drivers’ hours of service, wage and hour requirements, security, including data privacy and cyber security, and ergonomics. We are also subject to a variety of state and local regulations related to pandemic response, including health and wellness and sanitation responses in light of the COVID-19 pandemic, which has, and will, require us to incur costs to comply with these regulations. Additional information about the regulations that we are subject to can be found in Item 1A. "Risk Factors" in this Annual Report on Form 10-K. Refer to Note 20, “Environmental Matters,” in the Notes to Consolidated Financial Statements for a discussion surrounding environmental matters. HUMAN CAPITAL We strive to create a high-performance culture that embraces diverse perspectives and experiences and ensures that all of our employees have opportunities to develop the skills they need to grow and excel in their fields. Human capital management is a priority for our executives and Board of Directors. We are committed to identifying and developing the talent necessary for our long-term success throughout all levels of our organization, including our front-line employees interacting with our customers or behind-the scenes supporting our field teams. We have a robust talent and succession planning process and have established programs to support the development of our talent pipeline for critical roles in our organization. Annually, we conduct a robust review with the leadership team focusing on high performing and high potential talent, diverse talent and the succession plan for our critical roles. 9 We also recognize that it is important to develop our future leaders. We provide a variety of resources to help our employees build and develop their skills, including online development resources as well as individual development opportunities and projects for key talent. Additionally, we have leadership development resources for our future leaders as they continue to develop their skills. We invest in our employees by offering comprehensive health, welfare and retirement programs, along with wellness programs and well-being initiatives. In addition, we provide our drivers, technicians and warehouse workers with on-going training opportunities. For example, we pair our drivers with certified driver trainers during onboarding and provide position- and customer-specific training. Our technicians also receive both online and in-person training to enable them to continuously improve their maintenance skills and we collaborate with our OEMs to ensure our technicians possess the knowledge and skills necessary to service our customers. Our warehouse workers also receive regular safety and compliance training that is specific to their location. At December 31, 2021, we had approximately 42,800 full-time employees worldwide, of which 41,900 were employed in North America and 900 in Europe. We currently employ approximately 10,200 drivers and 4,900 technicians. We have approximately 27,400 hourly employees in the U.S., approximately 3,200 of which are organized by labor unions. Those employees organized by labor unions are principally represented by the International Brotherhood of Teamsters, the International Association of Machinists and Aerospace Workers, and the United Auto Workers. Their wages and benefits are governed by 96 separate labor agreements which are renegotiated periodically. Although we have not experienced a material work stoppage or strike, these events can potentially occur given the types of businesses in which we currently engage. We consider the relationship with our employees to be good. Refer to Item 1A. Risk Factors for further information regarding risk associated with our human capital and the attraction, development, and retention of personnel. Safety Our safety culture is founded upon a core commitment to the safety, health and well-being of our employees, customers and the community. As a core value, our focus on safety is embedded in our day-to-day operations, reinforced by many safety programs and continuous operational improvement and supported by a talented and dedicated safety organization. We have created and implemented policies, processes and training programs to minimize safety events, and we review and monitor our performance closely. Our Safety Organization team oversees our overall safety strategy and consists of three divisions: Safety Standards & Technology, Field Safety Solutions, U.S. Department of Transportation Compliance. Together, our Safety Organization manages our safety policies, technologies and training, all field safety processes, risks assessments, safety site investigations and regulatory compliance activities, among other things. We deploy relevant vehicle safety systems in the vehicles we operate, including active brake assistance, lane departure warning systems and stability control, to enhance safety performance. We also install aftermarket safety monitoring systems that provide effective means for our operations teams to measure and improve driver performance, including in-vehicle video event recorders. Driver training is also a key component of our safety program. We use certified driver trainers to on-board and train our drivers. Proactive injury and crash prevention and remedial training are also delivered regularly online to each employee through a highly interactive lesson platform. Regular safety behavioral observations are conducted by managers throughout the organization every day and remedial training and coaching takes place on the spot. Our technicians also receive both online and in-person training to enable them to continuously improve their maintenance skills to ensure we are servicing our customers in compliance with best-in-line safety measures. Our proprietary, web-based safety management system, Ryder SafetyNet, delivers monthly proactive safety programs as well as safety compliance tasks tailored to every location and helps measure safety activity effectiveness across the organization. Our safety policies require that all managers, supervisors and employees incorporate safe processes in all aspects of our business. Monthly safety scorecards are tracked and reviewed by management for progress toward key safety objectives. COVID-19 and Employee Safety and Wellness During the COVID-19 pandemic, the safety and well-being of our employees and their families has been a top priority, consistent with our company's core values, as we continue to serve our customers. Our operations supporting the supply chains and transportation needs of our customers has been deemed essential and we have continued operations during this period, but with diligent emphasis around following the guidelines from the Centers for Disease Control (CDC) and applicable state and local governments. We have adopted and implemented the COVID-19 Exposure Prevention, Preparedness, and Response Plan (COVID Response Plan), which defines our policies and procedures designed to mitigate the potential for transmission of COVID-19 and prevent exposure to illness from certain other infectious diseases. Among other things, the COVID Response Plan details employee and company responsibilities related to house-keeping and sanitization, hygiene and respiratory etiquette, use of personal protective equipment, employee and visitor screening procedures, leave policies and accommodations, remote working opportunities and infrastructure, and protocols for not reporting to work and when to return to work upon potential or 10 confirmed COVID-19 exposure or infection. Company leadership and each business has increased the frequency of cross- functional communications to quickly identify and address any pandemic related needs. In addition, we use technology resources and human capital to develop tracking tools with predictive capabilities in an effort to further protect the workforce and efficiently deploy resources to do so. Further, we refined our wellness programs and communications aimed at informing employees about the pandemic, as well as engaging employees with healthcare providers to promote the proactive evaluation, tracking, and management of major health and wellness indicators. INFORMATION ABOUT OUR EXECUTIVE OFFICERS Name Robert E. Sanchez John J. Diez Thomas M. Havens J. Steven Sensing Robert D. Fatovic Karen M. Jones Francisco Lopez Timothy Fiore Rajeev Ravindran Cristina Gallo-Aquino Age 56 51 53 54 56 59 47 66 56 48 Position Chair and Chief Executive Officer Executive Vice President and Chief Financial Officer President, Global Fleet Management Solutions President, Global Supply Chain Solutions and Dedicated Transportation Solutions Executive Vice President, Chief Legal Officer and Corporate Secretary Executive Vice President and Chief Marketing Officer Executive Vice President and Chief Human Resources Officer Senior Vice President and Chief Procurement Officer Senior Vice President and Chief Information Officer Senior Vice President and Controller Robert E. Sanchez has served as Chair of Ryder's Board and Chief Executive Officer since May and January 2013, respectively. Previously, Mr. Sanchez served as President and Chief Operating Officer from February 2012 to December 2012. He served as President, Global Fleet Management Solutions from September 2010 to February 2012 and as Executive Vice President and Chief Financial Officer from October 2007 to September 2010. He also previously served as Executive Vice President of Operations, U.S. Fleet Management Solutions from October 2005 to October 2007 and as Senior Vice President and Chief Information Officer from January 2003 to October 2005. Mr. Sanchez joined Ryder in 1993 and has held various other positions of increasing responsibility, including leadership positions in all three of Ryder's business segments. John J. Diez has served as Executive Vice President and Chief Financial Officer since May 2021. Previously, Mr. Diez served as President, Global Fleet Management Solutions from August 2019 to May 2021. He served as President of Dedicated Transportation Solutions from March 2015 to August 2019, as Senior Vice President of Ryder Dedicated from March 2014 to February 2015, and as Senior Vice President of Asset Management from January 2011 to February 2014. Mr. Diez joined Ryder's Finance department in 2002 and has since held various positions within Finance including Senior Vice President Global Field Finance and Vice President and Chief Financial Officer of Fleet Management Solutions. Thomas M. Havens has served as President of Global Fleet Management Solutions since May 2021. Previously, Mr. Havens served as Senior Vice President and Global Chief of Operations for the Fleet Management Solutions business unit from November 2012 to May 2021. He served as Vice President and General Manager for Fleet Management Solutions in Canada from September 2011 to November 2012. Mr. Havens joined Ryder in 1993 and has since held various positions of increasing responsibility in FMS Operations and Asset Management. J. Steven Sensing has served as President of Global Supply Chain Solutions since March 2015. In September 2019, the DTS business was consolidated under the leadership of Mr. Sensing. Previously, Mr. Sensing served as Vice President and General Manager of the Technology industry group from February 2007 to February 2015. In July 2014, he also added the Retail industry group under his leadership. Mr. Sensing joined Ryder in 1992 and has since held various positions within Dedicated Services, Transportation Management and Distribution Management. Robert D. Fatovic has served as Executive Vice President, Chief Legal Officer and Corporate Secretary since May 2004. He previously served as Senior Vice President, U.S. Supply Chain Operations, Hi-Tech and Consumer Industries from December 2002 to May 2004. Mr. Fatovic joined Ryder’s Law department in 1994 as Assistant Division Counsel and has held various other positions within the Law department including Vice President and Deputy General Counsel. Karen M. Jones has served as Executive Vice President and Chief Marketing Officer since October 2014. She joined Ryder in September 2013 as Senior Vice President and Chief Marketing Officer. Prior to joining Ryder, Ms. Jones was Chief Marketing Officer for NRG/Reliant Energy, Inc from 2010 to 2013. Previously, Ms. Jones served as Senior Vice President of Marketing and Corporate Communications for DHL Express U.S. from 2006 to 2009 and as Vice President of Advertising, 11 Brand Management and Promotion from 2004 to 2006. In addition, Ms. Jones has served in key positions responsible for worldwide brand advertising, sponsorship, and strategic alliances for Hewlett Packard. Francisco Lopez has served as Executive Vice President and Chief Human Resources Officer since February 2018. Previously, Mr. Lopez served as Chief Human Resources Officer since February 2016 and Senior Vice President, Global Human Resources Operations since July 2013. Mr. Lopez joined Ryder in 2002 and has since held various positions within the Human Resources, Labor Relations and Legal functions. Timothy Fiore has served as Senior Vice President and Chief Procurement Officer since March of 2018. He previously held the same role from 2002 to 2005. Prior to his current role, Mr. Fiore was the Senior Vice President and Chief Procurement Officer of ThyssenKrupp NA, a manufacturer and supplier of automotive and industrial components and equipment, from 2012 until his retirement in 2014. In that role, he was responsible for developing and implementing ThyssenKrupp’s first consolidated North American supply management program. He also serves as Chair of the Institute for Supply Management's Manufacturing Business Survey Committee since 2017. Over the course of his career, Mr. Fiore has also held senior supply management roles at Terex Corporation, Celanese Corporation, and United Technologies Corporation. Rajeev Ravindran has served as Senior Vice President and Chief Information Officer since January 2018. Mr. Ravindran has over 20 years of IT leadership experience and was previously the CIO and Group Vice President at JM Enterprises since 2012. Prior to JM, Mr. Ravindran worked in IT leadership roles at various companies including Interactive Metronome, Asista.com, and AutoNation. Cristina Gallo-Aquino has served as Senior Vice President and Controller since August 2020. Previously, Ms. Gallo- Aquino served as Vice President and Chief Financial Officer, Global Fleet Management Solutions from August 2015 through August 2020 and Vice President and Controller from September 2010 through August 2015. Ms. Gallo-Aquino joined Ryder in 2004 and has held various positions within the Finance and Corporate Accounting departments. FURTHER INFORMATION For further discussion concerning our business, see the information included in Items 7 and 8 of this report. Industry and market data used throughout Item 1 was obtained through a compilation of surveys and studies conducted by industry sources, consultants and analysts. We make available our Annual Report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K and all amendments to those reports through the Investor Relations page on our website at www.ryder.com as soon as reasonably practicable after such material is electronically filed with or furnished to the Securities and Exchange Commission (SEC). The SEC maintains an Internet site that contains our reports, proxy and information statements, and our other SEC filings. The address of the SEC's website is www.sec.gov. In addition, our Corporate Governance Guidelines, Principles of Business Conduct and Board committee charters are posted on the Corporate Governance page of our website at investors.ryder.com. Upon request to our Investor Relations page on our website at www.ryder.com, we will provide a copy of these documents to anyone, free of charge. 12 ITEM 1A. RISK FACTORS The following is a cautionary discussion of the material risks and uncertainties that management believes affect us. Any of the following risks, as well as risks that are not currently known to us or that we currently deem immaterial, could materially affect our business, financial condition or results of operations. Accordingly, you should carefully consider the following risk factors in conjunction with all of the other information set forth in or incorporated by reference in this Form 10-K. Business and Operating Risks The COVID-19 pandemic, including its effect on global supply chains, has impacted, and may continue to impact, our business, results of operations and financial condition. Our business is highly susceptible to changes in economic conditions and our products and services are directly tied to the production and sale of goods and, more generally, to the North American economy. The COVID-19 pandemic, and the measures taken in response to its spread, affected several areas of our business. Particularly, the effect of the COVID-19 pandemic on global supply chains has, and will likely continue to, impact us. After experiencing lower demand in our FMS business for commercial rental and used vehicles in the first half of 2020, we are now experiencing a significant increase in demand in those areas, as well as lease, due to a limited supply of commercial vehicles caused by global supply chain disruptions. The increased rental and used vehicle sales demand has positively impacted our profitability. If the limited supply of commercial vehicles continues for an extended period, we will likely continue to experience benefits in rental and used vehicle pricing and overall demand; however, we may experience limited rental and lease fleet growth, and have a limited inventory of used vehicles for sale. If OEMs improve the supply or produce an oversupply of new commercial vehicles in an attempt to meet increased consumer demand, our FMS business may experience reduced rental demand and used vehicle sales in the future. In our SCS business, the semiconductor supply shortage has impacted the production activity of our automotive customers, resulting in decreased demand for our services. Any negative impacts, including reduced volumes, delays or disruptions in production on automotive SCS customer operations, may continue to have a material adverse impact on our SCS revenues and earnings. Overall, although these supply chain disruptions have contributed to increased demand for our services as companies seek long-term outsourcing solutions, such disruptions have also negatively impacted a portion of our earnings. The extent to which the COVID-19 pandemic will continue to impact our business, operations and financial results will depend on numerous evolving factors that are difficult to accurately predict. Moreover, depending on the measures taken by governments, businesses and individuals in response to new variants of COVID-19, economic and commercial activity may be impacted, and, as a result, we may again experience slowdowns and reduced demand. In addition, the COVID-19 pandemic may present or heighten other operational risks to our business. COVID-19 related workplace regulations such as those required under OSHA or other changes to working arrangements, such as prolonged remote arrangements or return to in-person office initiatives, may negatively impact our recruiting abilities and operations. Decreased customer demand for transportation services due to adverse economic conditions, competition or other factors have and could in the future adversely impact our business and operating results. The transportation industry is highly cyclical and susceptible to trends in economic activity. Our business relies on the strength of our customers’ businesses and their level of confidence in current and future economic conditions. Our vehicles are leased or rented to customers that transport goods commercially, so the demand for our products and services is tied directly to the production and sale of goods by our customers, and more generally, the health of the North American economy and overall levels of competition in the transportation and logistics industry. As a result, our business may begin to slow before market slowdowns, at the point of customer uncertainty, and may recover later than market recoveries, as our customers may continue to feel uncertain about future market conditions. If uncertainty and lack of customer confidence around macroeconomic and transportation industry conditions increase, our future growth prospects, business and results of operations could be materially adversely affected. Among our services and product offerings, demand for our longer-term contractual services is particularly susceptible to changes in economic and market conditions. For example, in a weak or volatile economy, our customers are often unwilling to commit to long-term contracts or are unable to fulfill their contractual obligations. Accordingly, any sustained weakness in demand or a protracted economic downturn can negatively impact performance and operating results in our longer-term contractual services, such as ChoiceLease and SelectCare in our FMS business segment, supply chain and last mile delivery contracts in our SCS business segment and dedicated services in our DTS business segment. 13 We bear the risk that we will not be able to resell our used vehicles at a price at or above their residual value estimates. To determine the residual value estimates and useful life of our vehicle fleet, management is required to make judgments about future events that are subject to risks and uncertainties outside of their control, such as inventory levels of new vehicles, changing consumer preferences, new technology and mandatory regulations. While we regularly review and update our outlook for the used vehicle market, as management believes appropriate, the used vehicle pricing market has historically been subject to significant pricing volatility. Despite management's best estimates, we may be unable to accurately forecast the residual value of our vehicle fleet or accurately and timely adjust our residual estimates to better align with future market conditions at the end of a vehicle's useful life. A variety of factors, many of which are outside of our control, could cause residual value estimates to differ from actual used vehicle sales pricing, such as changes in supply and demand of used vehicles; volatility in market conditions; changes in vehicle technology; competitor pricing; regulatory requirements; driver shortages; customer requirements and preferences; and changes in underlying assumption factors. Any material decrease in residual value estimates could have a material adverse impact on our financial results. In the past, we have realized losses on sales of used vehicles at the end of a vehicle's useful life when our residual value estimates were above used vehicle market prices due to rapidly changing market conditions. In addition, when we have materially decreased residual value estimates, our earnings over the vehicle's remaining useful life have decreased due to an increase in depreciation expense. Alternatively, we may realize gains on sales of used vehicles at the end of a vehicle's useful life when our residual value estimates are below used vehicle market prices. While management determines residual value estimates with the goal of minimizing losses on sales of used vehicles or to record the best estimate of fair value at the end of a vehicle's useful life, there is no assurance our residual value estimates will be at or below used vehicle market sales. For a detailed discussion on our accounting policies and assumptions relating to depreciation and residual values, please see “Critical Accounting Estimates - Residual Value Estimates and Depreciation” in Management’s Discussion and Analysis of Financial Condition and Results of Operations. Our profitability has been and could in the future be negatively impacted if our key operational assumptions and pricing structure prove to be invalid. Substantially all of our SCS and DTS services, as well as our ChoiceLease and SelectCare products offered through FMS, are provided under long-term contractual arrangements with our customers. These contractual arrangements include pricing terms that are subject to a number of key operational assumptions, such as: • • • with respect to our SCS contracts, the scope of services, production volumes, operational efficiencies, the mix of fixed versus variable costs, availability of labor, productivity and other factors; with respect to our DTS contracts, market wages (including changes due to inflation), availability of labor, insurance rates and other operating costs that experience market fluctuations and inflation; and with respect to our ChoiceLease and SelectCare contracts, residual value estimates (ChoiceLease only) and maintenance expense. If we are incorrect in our operational assumptions, or, as a result of subsequent changes in customer demand or other market forces that are outside of our control, these assumptions prove to be invalid, we could have lower margins than anticipated in a contract or segment, lose business, or be unable to offer competitive products and services. For example, our SCS and DTS services are highly customized and offer a high degree of specialization to meet the needs of our customers. We may not be able to adjust the pricing terms in some of our SCS and DTS contracts in the event any of our assumptions prove to be invalid. As a result, if we do not accurately predict our costs to execute SCS or DTS contracts, it could result in a significant decrease in revenue or loss that could adversely affect our operating results and financial condition. Additionally, although some of our SCS or DTS contracts provide for renegotiation upon a material change, there is no assurance that we will be successful in obtaining the necessary price adjustments or that pricing will be sufficient to cover the risk. Our capital intensive business requires us to make capital decisions based upon projected customer activity levels and market demand for our commercial rental product line. We make significant investments in vehicles to support our rental business based on anticipated customer demand. We make commitments to purchase the vehicles many months in advance of the expected use of the vehicle and seek to optimize the size and mix of the commercial rental fleet based on demand projections and various other factors. As a result, our business is dependent on our ability to accurately estimate future levels of rental activity and consumer preferences to effectively capitalize on market demand in order to drive the highest levels of utilization and revenue per unit. Missing our projections could result in too much or too little capacity in our rental fleet. Overcapacity could require us to deploy or sell vehicles at lower than anticipated pricing levels, which may result in higher depreciation and losses on sales of vehicles. In addition, overcapacity could 14 result in lower revenues and higher costs and have an adverse impact on profitability. Undercapacity could impact our ability to reliably provide rental vehicles to our customers and may negatively affect our reputation. We employ a sales force and operations team on a full-time basis to manage and optimize this product line; however, their efforts may not be sufficient to overcome unforeseen changes in market demand in the rental business. In contrast, in our ChoiceLease product line, we typically do not purchase vehicles until we have an executed contract with a customer. We may fail to respond adequately or in a timely manner to innovative changes in new technology in our industry. In recent years, our industry has been characterized by rapid changes in technology, leading to innovative transportation and logistics concepts that have impacted, or have the potential to significantly impact, our business model, competitive landscape and the industries of our customers and suppliers. While we are actively engaged in evaluating emerging technology and developing strategic alliances and new products, we cannot be certain that our initiatives will be successful or timely, and our failure to effectively implement any initiative could have an adverse impact on our financial condition or results of operations. For example, new concepts are currently under development for advanced electric vehicles, autonomous or semi- autonomous self-driving vehicles, connected vehicle platforms, and drones. There is also a rapidly growing demand for e- commerce services, last mile home delivery and asset- and freight-sharing services. In addition, there may be other innovations that could impact the transportation, trucking and supply chain and logistics industries that we cannot yet foresee. Our inability to quickly adapt to and adopt innovations desired by our customers may result in a significant loss of demand for our service offerings. An increase in customer use of electric vehicles could reduce the demand for our vehicle maintenance services, diesel vehicles and related offerings. Likewise, self-driving vehicles may reduce the demand for our dedicated service offerings, where, in addition to a vehicle, we provide a driver as part of an integrated, full service customer solution. Moreover, advances in technology may require us to increase investments in order to remain competitive, and our customers may not be willing to accept higher prices to cover the cost of these investments. In addition, the timing of when we have to adopt new technologies may be affected by changes in the political or regulatory environment, which could further increase our investment costs, operating complexity and our ability to offer such technologies to our customers in the jurisdictions in which we operate. Failure to maintain, upgrade and consolidate our information technology networks could adversely affect us. Our success depends on the functionality of information technology systems to support our service offerings. Extended delays or cost overruns in securing, developing and otherwise implementing technology solutions to support our business, including any future initiatives, would delay and possibly prevent us from realizing the projected benefits of these initiatives. In addition, our reputation with our customers may suffer if outages, system failures or delays in timely access to data occur in our information technology systems that support key business processes. We are continuously upgrading and consolidating our information technology systems by enhancing or replacing legacy systems. These activities subject us to additional costs and risks, including disruption of our internal control structure, substantial capital expenditures, additional administration and operating expenses, impairment of our ability to provide our services, retention of sufficiently skilled personnel to implement and operate the new systems, and other costs and risks. Our system implementations may not result in productivity improvements at a level that outweighs the costs of implementation, or any increased productivity. We also recently implemented the financial module of our new Enterprise Resource Planning (ERP) system. This new system is designed to improve efficiencies and integrate and automate certain internal financial, operating, and other technology applications that are critical to our business operations. While we have invested to implement and operate this system, we may experience difficulties following the transition. Any significant deficiencies in the design, implementation, and utilization of the ERP system could adversely affect our operations, including our ability to timely and accurately report our financial results and invoice and collect from our customers. If we encounter unforeseen difficulties with our new ERP system, there will be additional demands on our management team that in turn may adversely affect our business, operations, and results of operations. We face risks related to cybersecurity attacks and other breaches of our systems and information technology. We depend on the integrity of our information and the proper functioning and availability of our information systems in operating our business. It is important that the data processed by these systems remains confidential and accurate as it may include sensitive customer information, confidential customer transaction data, employee records, and key financial and operational results and statistics. Failure to prevent or mitigate data loss or system intrusions from cybersecurity attacks or other security breaches could expose us, our vendors, or our customers to loss or misuse of such information, restrict or prevent operations or financial reporting, result in litigation or potential liability and otherwise harm our business. Likewise, data privacy 15 breaches from our systems could expose personally identifiable information of our employees or contractors, sensitive customer data, or vendor data to unauthorized persons, adversely impacting our customer service, employee and customer relationships, and our reputation. In addition, some of our software applications are utilized by third parties who provide outsourced administrative functions. Such third parties may have access to confidential information that is critical to our business operations and services. While our information security program includes enhanced controls to monitor third party providers’ security programs, these third parties are subject to their own data breaches, cyberattacks and other events or actions that could damage, disrupt or close down their networks or systems, which in turn may adversely impact our performance capabilities. While we maintain an information security program that consists of industry standard safeguards and controls to help safeguard our confidential information, including security training and compliance protocols, we cannot guarantee that we can prevent or mitigate all data breaches or cyberattacks. Threats to network and data security are becoming increasingly diverse and sophisticated, with attacks increasing in frequency (especially with the shift in remote work environments), scope and potential harm. We have experienced cybersecurity threats and breaches targeting our information technology systems and networks and those of our third party providers. Such prior events, to date, have not had a material impact on our financial condition or results of operations. Although we have significant security processes and initiatives in place, we may be unable to fully detect, mitigate or protect against a material breach or disruption in the future. In addition, efforts to prevent, detect and mitigate data breaches and cyberattacks subject us to additional costs. In addition, regulatory authorities have increased their focus on how companies collect, process, use, store, share and transmit personal data. New privacy security laws and regulations, including the United Kingdom’s Data Protection Act 2018, the European Union General Data Protection Regulation 2016, the California Consumer Privacy Act and the California Privacy Rights Act, pose increasingly complex and rigorous compliance challenges, which may increase our compliance costs. Any failure to comply with data privacy laws and regulations could result in significant penalties, fines, legal challenges and reputational harm. We may fail to establish sufficient insurance reserves to adequately cover workers’ compensation and vehicle liabilities. We are substantially self-insured for vehicle liability and workers’ compensation claims. Our self-insurance accruals are based on actuarially estimated, undiscounted cost of claims, which includes claims incurred but not reported. While we believe that our estimation processes are well designed and comply with generally accepted accounting principles in the United States, actuarial techniques and best practices, any projection of losses concerning workers’ compensation and vehicle coverage is subject to a considerable degree of variability. The causes of this variability include litigation trends, claim settlement patterns, rising medical and other costs as well as fluctuations in the frequency or severity of accidents. If actual losses incurred are greater than those anticipated, our self-insurance reserves may be insufficient and additional costs could be recorded in our consolidated financial statements. If we suffer a substantial loss in excess of our self-insured limits, the loss and related expenses may be covered by traditional insurance and excess insurance we have in place, but if not covered or above such coverages, losses could harm our business, financial condition or results of operations. For a detailed discussion on our accounting policies and assumptions relating to our self-insurance reserves, please see the “Critical Accounting Estimates - Self-Insurance Accruals” section in Management’s Discussion and Analysis of Financial Condition and Results of Operations. Strategic Risks We operate in a highly competitive industry and our business may suffer if we are unable to adequately address potential downward pricing pressures and other competitive factors. The transportation industry is highly competitive. We face competition in all geographic markets and each industry sector in which we operate. Increased competition or our inability to compete successfully may lead to a reduction in revenues, reduced profit margins, increased pricing pressure, or a loss of market share, any one of which could affect our financial results. Numerous competitive factors could impair our ability to maintain our current profitability, including: our inability to obtain expected customer retention levels or profitability; customers may choose to provide the services we provide for themselves; • • • we compete with many other transportation and logistics service providers, some of which have greater capital • resources or lower cost structures than we do; our inability to compete with new entrants in the transportation and logistics market that may offer similar services at lower cost or have greater technological capabilities; 16 • our competitors may periodically reduce their prices to gain business, especially during times of declining economic growth, which may limit our ability to maintain or increase prices or impede our ability to maintain our profitability or grow our market share or profitability; • many customers periodically accept bids from multiple carriers for their shipping needs, and this process may • • • depress rates or result in the loss of some of our business to competitors; the continuing trend toward consolidation in the trucking industry may result in larger carriers with greater financial resources than we have; advances in technology require increased investments to remain competitive, and our customers may not be willing to accept higher prices to cover the cost of these investments; and because cost of capital is a significant competitive factor, any increase in either the cost of our debt or equity as a result of reductions in our debt rating or stock price volatility could have a significant impact on our competitive position. Failure to execute our business strategy, explore strategic transactions, and develop, market and deliver high-quality services that meet customer expectations may cause our revenue and earnings to suffer. Our long-term business strategy is to move clients to outsource their transportation and logistics needs and thereby expand the market for our services. We seek to execute our strategy by providing innovative solutions, operational excellence, top customer service, superior talent and best-in-class information technology. By providing high-quality leasing services, we aim to attract customers that traditionally have only been interested in operating their own transportation and logistics networks. To successfully execute on this strategy, we must continue to focus on developing innovative solutions that meet our existing and target customers’ evolving needs and keep pace with our competitors. Expanding our service offerings to entice and support new clients may strain our management, capital resources, information systems and customer service. We may also need to hire new employees, which may increase costs and may result in temporary inefficiencies until those employees become proficient in their jobs. In furtherance of our strategy, we routinely evaluate opportunities and may enter into agreements for possible strategic transactions, including acquisitions, partnerships or divestitures. We may be unable to identify strategic transactions or we may be unable to negotiate commercially acceptable terms. Other risks involved in engaging in these strategic transactions include the possible failure to realize the expected benefits of such transactions within the anticipated time frame, or at all, such as cost savings, synergies, sales and growth opportunities. In addition, the integration of an acquired business may result in material unanticipated challenges, expenses and liabilities. Any one of these factors could result in lower than expected revenues or earnings related to combining the companies or derived from a strategic transaction and could adversely impact our financial condition or results of operations. For example, in 2021 we completed the acquisition of Midwest and in January 2022 we completed the acquisition of Whiplash; however, if we fail to properly integrate the business, there is a risk that the acquisition will not add the forecasted revenue to SCS or provide the expected incremental growth to earnings. Notwithstanding our efforts, new or enhanced service offerings may not meet customer demands, prove to be profitable or succeed in the long term. If we do not respond to current customer needs and establish new, and further develop existing, customer relationships, our ability to maintain a competitive advantage and continue to grow our business profitability could be negatively affected. We and the vehicle equipment manufacturers in our FMS business rely on a small number of suppliers. We buy vehicles and related equipment from a relatively small number of OEMs in our FMS business. Some of our vehicle manufacturers rely on a small concentration of suppliers for certain vehicle parts, components and equipment. A discrete event in a particular OEM’s or supplier’s industry or location, or adverse regional economic conditions impacting an OEM or supplier’s ability to provide vehicles or a particular component, has and could in the future adversely impact our FMS business and profitability. In addition, our business and reputation could also be negatively impacted if any parts, components or equipment from one of our suppliers suffer from broad-based quality control issues or become the subject of a product recall and we are unable to obtain replacement parts from another supplier in a timely manner. Although we believe we have alternative sources of supply for the equipment and other supplies used in our business, termination or significant alteration of our relationship with any of our key suppliers could have a material adverse effect on our business, financial condition or results of operations in the unlikely event that we were unable to obtain adequate equipment or supplies from other sources in a timely manner or at all. 17 We derive a significant portion of our SCS and DTS segment revenue from a relatively small number of customers. During 2021, sales to our top ten SCS customers accounted for half of our SCS total revenue and less than half of our SCS operating revenue (a non-GAAP measure excluding fuel and subcontracted transportation). Additionally, approximately 38% of our global SCS revenue is from the automotive industry and is directly impacted by automotive vehicle production. Our top ten DTS customers accounted for less than half of DTS total revenue and DTS operating revenue (a non-GAAP measure excluding fuel and subcontracted transportation). The loss of any of these customers or a significant reduction in the services provided to any of these customers could materially and adversely impact our operating results. While we continue to focus our efforts on diversifying our customer base, we may not be successful in doing so. We are also subject to credit risk associated with the concentration of our accounts receivable from our SCS and DTS customers. If one or more of these customers were to become bankrupt, insolvent or otherwise were unable to pay for the services provided by us, we may incur significant write-offs of accounts receivable or incur lease or asset impairment charges that could adversely affect our operating results and financial condition. In addition, many of our customers operate in cyclical or seasonal industries, or operate in industries, including the food and beverage industry, that may be impacted by unanticipated weather, growing conditions (such as drought, insects or disease), natural disasters, pandemics, and other conditions over which we have no control. A downturn in our customers’ businesses or unanticipated events impacting their businesses could cause a reduction in freight volume shipped by those customers or a reduction in their need for our services, which could materially and adversely affect our operating results and financial condition. Human Capital If we are unable to mitigate labor shortage challenges our financial results may continue to be negatively impacted. We are currently experiencing higher labor costs due to labor shortage challenges across all of our business segments, particularly our DTS and SCS segments. These higher labor costs as well as higher subcontracted transportation costs have negatively impacted our earnings in both DTS and SCS. If labor shortages continue for an extended period of time, our earnings may be further adversely impacted. Drivers. We hire drivers primarily for our SCS and DTS business segments. There is significant competition for qualified drivers in the transportation industry. Additionally, interventions and enforcement under the CSA program may shrink the industry’s pool of drivers as those drivers with unfavorable scores may no longer be eligible to drive for us. As a result of driver shortages, we have, and in the future could continue to be required to increase driver compensation, let trucks sit idle, use outside driver agencies and subcontracted transportation carriers; or face difficulty meeting customer demands, all of which could adversely affect our growth and profitability. Technicians. Similarly, we hire technicians in our FMS business segment to perform vehicle maintenance services on our ChoiceLease, SelectCare and rental fleets. In recent years, there has been a decrease in the overall supply of skilled maintenance technicians, particularly new technicians with qualifications from technical programs and schools, which could make it more difficult to attract and retain skilled technicians. If we are unable to maintain an adequate number of qualified technicians, whether through the retention of current technicians or the hiring of new qualified technicians, our business could be adversely affected. Management and Other Key Personnel. The foundation to our success is developing a skilled and diverse workforce that is motivated and committed to providing our customers with extraordinary service. If we fail to recruit, retain and motivate our employees in senior management and other key roles such as technology and supply chain management, or fail to preserve company culture, then we may not be able to execute on our strategy and grow our business as planned. In addition, we are committed to creating a diverse, equitable and collaborative work environment by implementing diversity and inclusion initiatives throughout our organization. If we do not, or are perceived not to, successfully implement these initiatives, our reputation or ability to recruit and retain talent may be adversely impacted. Moreover, our current employees may terminate their employment with us at any time with minimal advance notice, and we are facing increased competition for talent that is making it more difficult for us to retain the employees we have and to recruit new employees. In addition, we are facing increased regulatory and compliance requirements that further decrease the pool of available candidates. 18 Failure to successfully negotiate with our union employees may result in strikes, work stoppages, or substantially higher labor costs. We have approximately 3,200 employees that are organized by labor unions whose wages and benefits are governed by 96 labor agreements that are renegotiated periodically. Disputes with regard to the terms of these agreements or our potential inability to negotiate acceptable contracts with these unions in the future could result in, among other things, a material work stoppage, slowdown or strike by the affected employees. If our workers were to engage in a work stoppage, strike or other slowdown, or other employees were to become unionized, or the terms and conditions in future labor agreements were renegotiated, we could experience a significant business disruptions or higher operating costs, which could have an adverse effect on our financial position, results of operations, or cash flows. Environmental, Climate and Weather Risks Our business may be affected by global climate change and legal, regulatory or other market responses to such change. Global, federal, state and local legislative and regulatory efforts to address the effects of global warming and climate change have affected and will likely continue to affect our businesses. For example, federal, state and local governments are considering greenhouse gas (GHG) and carbon regulatory requirements or related taxes, zero-emission vehicle mandates and increased environmental disclosure and compliance requirements. These and other similar efforts may impose restrictions on our activities or require us to take certain actions, all of which may, over time, increase our costs and adversely affect our business and results of operations. For instance, a regulatory mandate for the use of zero-emission vehicles or ban of diesel or gasoline powered vehicles could reduce the resell value and demand for our vehicles as well as the demand for maintenance services in FMS and offerings in our SCS and DTS businesses. In addition, in the U.S., compliance with environmental regulations and the associated potential cost is complicated by the fact that states are following different approaches to the regulation of climate change. As a result, we cannot predict the ultimate effect on our operating results or cost structure until the timing, scope and extent of any such regulations become known. On the other hand, even absent any such regulation, increased awareness on the impact of climate change and any adverse publicity about emissions by the transportation industries could accelerate the adoption of new technology and potentially decrease customer demands for some of our services and used vehicles if consumers change their purchasing behaviors in response to the effects of climate change. Severe weather or other natural occurrences could result in significant business interruptions and expenditures in excess of available insurance coverage. Our business is more susceptible to severe weather and other natural occurrences as we operate a capital-intensive business with a large number of vehicles and need to access roads and warehouses in order to service our customers. Severe weather may negatively affect our operations as it may damage our vehicles and facilities, and prohibit our workforce from servicing our customers. In addition, fuel costs may rise and other significant business interruptions could occur. Insurance to protect against loss of business and other related consequences resulting from these natural occurrences is subject to coverage limitations, and may not be sufficient to cover all of our damages and may not be available at commercially reasonable rates. The frequency or intensity of severe weather events has increased in the last 20 years, according to United Nations Office for Disaster Risk Reduction, and may continue to do so. Legal and Regulatory Risks We face litigation risks that could have a material adverse effect on the operation of our business. We face litigation risks regarding a variety of issues, including accidents involving our trucks and injuries to employees, alleged violations of federal and state labor and employment law including class-action lawsuits alleging wage and hour violations, independent contractor misclassification and improper pay, securities laws, environmental liability, commercial claims, cyber and other matters. These proceedings may be time-consuming, expensive and disruptive to normal business operations. The defense of such lawsuits could result in significant expense and the diversion of our management’s time and attention from the operation of our business. In recent years, several insurance companies have stopped offering coverage to trucking companies and reduced capacity limits as a result of increases in the severity of automobile liability claims and higher costs of settlements and verdicts, causing the cost of such insurance to increase. This trend could adversely affect our ability to obtain suitable insurance coverage or further increase the cost for such coverage significantly, each of which may adversely affect our financial condition, results of operations, liquidity or cash flows. Costs we incur to defend or to satisfy a judgment or 19 settlement of these claims may not be covered by insurance or could exceed the amount of that coverage or increase our insurance costs and could have a material adverse effect on our financial condition, results of operations, liquidity and cash flows. We operate in a highly regulated industry, and changes in existing regulations or costs of compliance with, or liability for violation of, existing or future laws or regulations could have a material adverse effect on our business. Our business is subject to regulation by various federal, state, local and foreign governmental agencies. In the U.S., the Department of Transportation (DOT), as well as local, state and other federal agencies exercise broad powers over our motor carrier operations, safety and the treatment and disposal of waste materials. We are also subject to environmental laws and regulations imposed by the EPA, including requirements related to exhaust emissions. Given the size of our employee base, we are also subject to health and safety laws imposed by OSHA, as well as those imposed by state and local authorities. In addition, we must also comply with domestic and international laws and regulations related to tax. Compliance with existing laws and regulations has involved, and we expect will continue to involve, significant time commitments and costs, and in recent years, we have seen an increase in proactive regulatory enforcement. For example, the DOT, through the Federal Motor Carrier Safety Administration (FMCSA) periodically conducts compliance reviews and evaluates the safety rating assessed to motor carriers (“satisfactory,” “conditional” or “unsatisfactory”). The receipt of a final “conditional” or “unsatisfactory” safety rating due to deficiencies in our safety and compliance program could have a material adverse effect on our customer relationships, as some of our existing customer contracts require a “satisfactory” DOT safety rating. Moreover, if we fail to comply with DOT regulations, including our failure to maintain a “satisfactory” DOT safety rating, the DOT could levy fines and require us to cease all transportation services under our operating authority, which could have a material adverse effect on our business. In addition, compliance and enforcement initiatives implemented by the FMCSA related to driver time, fitness and safety may shrink the industry’s pool of qualified drivers. These initiatives and the current shortage of qualified drivers could increase the costs to attract, train and retain qualified drivers, as well as increase driver turnover, decrease asset utilization, limit growth, and adversely impact our results of operations. With respect to our international operations in Canada, Europe and Mexico, we are subject to local laws and regulatory requirements, including tax and anti- bribery laws, which vary significantly from country to country. Our failure to comply with each of these laws may expose us to legal liability, fines or other penalties. In addition, new laws, rules or regulations may be adopted or interpretative changes to existing regulations could be issued at any time. Any new initiatives could further increase our costs or operating complexity and our ability to offer certain services in the jurisdictions in which we operate. Our failure to comply with any existing or future laws or regulations, whether actual or alleged, could have a material adverse effect on our business and on our ability to access the capital required to operate our business. Among other things, any such failure could expose us to reputational harm, loss of business, fines, penalties or potential litigation liabilities, and the loss of operating authority and restrictions on our operations. For example, compliance with new laws or regulations related to employee and independent contractor classification may cause us to incur additional exposure under federal and state tax and employment laws. Similarly, compliance with new environmental laws or regulations may also impose new restrictions on our business or require us to take certain actions that may increase our costs and adversely affect our business. We may also fail to ensure that companies we acquire, that may not have historically maintained internal compliance controls, policies or procedures, comply with regulatory and legal requirements consistent with our standards. Moreover, we are also subject to reputational risk and other detrimental business consequences associated with noncompliance by other parties with whom we engage with, such as employees, customers, agents, suppliers or other persons using our supply chain or assets to commit illegal acts, including the use of company assets for terrorist activities or a breach of data privacy laws. Our failure to comply with U.S. or foreign tax laws or a government challenging our tax position could adversely affect our business and future operating results. We are affected by various U.S. federal, state and foreign tax laws, including income taxes and taxes imposed on the purchase, sale and lease of goods and services, such as sales, excise, property, value-added tax, fuel, environmental and other taxes. In the ordinary course of our business, there are many transactions and calculations where the ultimate tax determination is uncertain. For example, significant judgment is required in determining our worldwide provision for income taxes. Our tax expense includes estimates of additional tax that may be incurred for tax exposures and reflects various estimates and assumptions, including assessments that could affect the valuation of our net deferred tax assets. Our operating results could be adversely affected by changes in the effective tax rate as a result of a change in the mix of earnings in countries with differing statutory tax rates, changes in our overall profitability, changes in tax legislation, the results of audits and examinations of previously filed tax returns and continuing assessments of our income and indirect tax exposures. 20 In addition, from time to time we are under audit by tax authorities in different jurisdictions with regards to income tax and indirect tax matters. Economic and political pressures to increase tax revenue in various jurisdictions may make resolving tax disputes favorably more difficult. Although we believe our tax estimates are reasonable, the final determination of tax audits and any other related tax proceedings in the jurisdictions where we are subject to taxation could be materially different from our historical income and indirect tax provisions and accruals. Finally, changes in U.S. federal, state or international tax laws applicable to corporate multinationals, other tax reform currently being considered by many countries, including the U.S., and changes and clarifications in taxing jurisdictions’ administrative interpretations, decisions, policies and positions may materially adversely impact our tax expense and cash flows. The U.S. Congress, the Organization for Economic Co-operation and Development, the European Union, and other government agencies in jurisdictions in which we and our affiliates invest or do business have maintained a focus on the taxation of multinational companies and have a number of on-going tax initiatives. If we are unable to successfully take actions to manage the adverse impacts of new tax legislation, or if additional interpretations, regulations, amendments or technical corrections exacerbate the adverse impacts of such legislation, the legislation could have a material adverse effect on our financial condition, results of operations and cash flows. General Risk Factors Our business may be affected by uncertainty or changes in U.S. or global social, political or regulatory conditions. Adverse developments in laws, policies or practices in the U.S. and internationally can negatively impact our business and the business of our customers. Negative domestic and international global trade conditions as a result of social, political or regulatory changes or perceptions could materially affect our business, financial conditions and results of operations. We provide services domestically and to a lesser extent outside of the U.S., which subjects our business to various additional risks, including: • • • • • • • • • changes in tariffs, trade restrictions, trade agreements, and taxes; varying tax regimes, including consequences from changes in applicable tax laws; difficulties in managing or overseeing foreign operations and agents; foreign currency fluctuations and limitations on the repatriation of funds due to foreign currency controls; different liability standards; fluctuations in inflation rates; the price and availability of fuel; national and international conflict; and intellectual property laws of countries that do not protect our rights in intellectual property to the same extent as the laws of the U.S. If we do not correctly anticipate changes in social, political or regulatory conditions or their impact on the transportation industry, we may not alter our business practices in time to avoid adverse effects. Additionally, the occurrence or consequences of any of these factors may restrict our ability to operate in the affected region and/or decrease the profitability of our operations in that region. Our suppliers may also be affected by changes in the political and regulatory environment, both in the U.S. and internationally. Negative impacts on our suppliers could result in disruptions in the supply and availability of equipment or services needed for our business that could in turn affect our ability to operate and serve our customers as planned. Volatility in assumptions, discount rates, and asset values related to our pension plans may adversely affect the valuation of our obligations, the current funding levels and our pension expense under our defined benefit pension plans. We historically sponsored a number of defined benefit plans for employees not covered by union-administered plans, including certain employees in foreign countries. The aggregate projected benefit obligations and plan assets of our global defined benefit pension plans as of December 31, 2021 were both $2.3 billion. The funded status of the plans, equal to the difference between the present value of plan obligations and assets, is a significant factor in determining pension expense and the ongoing funding requirements of those plans. Macroeconomic factors, as well as changes in investment returns and discount rates used to calculate pension expense and related assets and liabilities, can be volatile and may have an unfavorable impact on our costs and funding requirements. Although we have actively sought to control increases in these costs and funding 21 requirements through investment policies and plan contributions, there can be no assurance that we will succeed, and continued cost and funding requirement pressure could reduce the profitability of our business and negatively impact our cash flows. Damage to our reputation through unfavorable publicity or the actions of our employees could adversely affect our financial condition. Our success depends on our ability to consistently deliver operational excellence and strong customer service. Our inability to deliver our services and solutions as promised on a consistent basis, or our customers having a negative experience or otherwise becoming dissatisfied, can negatively impact our relationships with new or existing customers and adversely affect our brand and reputation, which could, in turn, adversely affect revenue and earnings growth. Adverse publicity (whether or not justified) relating to activities by our employees, contractors, agents or others with whom we do business, such as customer service mishaps or noncompliance with laws, could tarnish our reputation and reduce the value of our brand. With the increase in the use of social media outlets such as Facebook, YouTube, Instagram and Twitter, adverse publicity can be disseminated quickly and broadly, making it increasingly difficult for us to effectively respond. This unfavorable publicity could also require us to allocate significant resources to rebuild our reputation. We may be negatively impacted by adverse events in the global credit and financial markets, by an investment rating downgrade or by the loss of an investment grade rating. Our FMS business is highly capital intensive and its profitability could be adversely affected if we are unable to obtain sufficient capital to fund its operations. In general, we rely in large part upon global credit and financial markets to fund our operations and contractual commitments as well as to refinance existing debt. These markets can experience high levels of volatility and our access to capital could be constrained for extended periods. Our ability to raise capital may be materially reduced or our borrowing costs may significantly increase if, among other things, access to public investment grade debt becomes limited or closed, we lose access to our global revolving credit facility, or funding costs increase due to the loss of an investment grade rating, a severe economic downturn or rising interest rates. As of December 31, 2021, we had $6.6 billion of outstanding indebtedness. If we are unable to raise additional capital by accessing the debt and equity markets or our costs of raising additional capital were to materially increase, our business could experience a material adverse effect on our operating results or we could face difficulty in implementing our long-term strategy. Future acts of terrorism or war, or regulatory changes to combat the risk of terrorism or war may cause significant disruptions in our operations. Transportation assets such as our fleet of vehicles and other infrastructure and information technology systems remain a target for terrorist activities. Terrorist attacks, along with any government response to those attacks, may adversely affect our financial condition, results of operations or liquidity. Regulations adopted by federal, state or local governmental bodies that impact the transportation industry, including checkpoints and travel restrictions on large trucks, could disrupt or impede the timing of our operations or cause us to incur increased expenses in order to continue meeting customer requirements. In addition, complying with these or future regulations could continue to increase our operating costs and reduce operating efficiencies. We maintain insurance coverages addressing these risks and we have received U.S. Patriot Act protections for our security practices related to the rental of our assets. However, such insurance may be inadequate or become unavailable, premiums charged for some or all of the insurance could increase dramatically, regulations may change or U.S. Patriot Act protections could be reduced. These changes could exacerbate the effects of an act of terrorism on our business, resulting in a significant business interruption, increased costs and liabilities and decreased revenues or an adverse impact on results of operations. 22 None. ITEM 1B. UNRESOLVED STAFF COMMENTS ITEM 2. PROPERTIES Our properties consist primarily of vehicle maintenance and repair facilities, warehouses and other real estate and improvements. We maintain 602 FMS properties in the U.S., Puerto Rico and Canada; we own 411 of these and lease the remaining properties. Our FMS properties are primarily comprised of maintenance facilities generally including a repair shop, rental counter, fuel service island, administrative offices, and used vehicle retail sales centers. Additionally, we manage 169 on-site maintenance facilities, located at customer locations. We also maintain 290 locations in the U.S. and Canada in connection with our domestic SCS business. Almost all of our SCS locations are leased and generally include a warehouse and administrative offices. We maintain 76 international locations (locations outside of the U.S. and Canada) for our international businesses. There are 42 locations in the U.K. and Germany, and 34 locations in Mexico. The majority of these locations are leased and may be a repair shop, warehouse or administrative office. Additionally, we maintain 11 U.S. locations primarily used for Central Support Services. These facilities are generally administrative offices, of which we own four and lease the remaining locations. ITEM 3. LEGAL PROCEEDINGS We are involved in various claims, lawsuits and administrative actions arising in the normal course of our businesses. Some involve claims for substantial amounts of money and/or claims for punitive damages. While any proceeding or litigation has an element of uncertainty, management believes that the disposition of such matters, in the aggregate, will not have a material impact on our consolidated financial condition or liquidity. Refer to Note 22, "Contingencies and Other Matters", for additional information regarding our legal proceedings. Not applicable. ITEM 4. MINE SAFETY DISCLOSURES 23 PART II ITEM 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES Ryder Common Stock Our common shares are listed on the New York Stock Exchange under the trading symbol “R.” As of January 31, 2022, there were 5,681 common stockholders of record. Performance Graph The following graph compares the performance of our common stock with the performance of the Standard & Poor’s MidCap 400 Index and the Dow Jones Transportation 20 Index for a five year period by measuring the changes in common stock prices from December 31, 2016 to December 31, 2021. The stock performance graph assumes for comparison that the value of our common stock and of each index was $100 on December 31, 2016 and that all dividends were reinvested. Past performance is not necessarily an indicator of future results. 24 Purchases of Equity Securities The following table provides information with respect to purchases we made of our common stock during the quarter ended December 31, 2021: Total Number of Shares Purchased (1) Average Price Paid per Share Total Number of Shares Purchased as Part of Publicly Announced Programs (2) — $ 197 605 802 $ — 85.34 81.20 82.22 — — — — Maximum Number of Shares That May Yet Be Purchased Under the Anti-Dilutive Program and the Discretionary Program (2) 4,500,000 4,500,000 4,500,000 October 1 through October 31, 2021 November 1 through November 30, 2021 December 1 through December 31, 2021 Total ___________________ (1) During the three months ended December 31, 2021, we purchased an aggregate of 802 shares of our common stock in employee-related transactions. (2) Employee-related transactions may include: (1) shares of common stock delivered as payment for the exercise price of options exercised or to satisfy the tax withholding liability associated with our share-based compensation programs and (2) open-market purchases by the trustee of Ryder’s deferred compensation plans relating to investments by employees in our stock, one of the investment options available under the plans. In October 2021, our Board of Directors authorized two new share repurchase programs. The first program grants management discretion to repurchase up to 2.0 million shares of common stock over a period of two years, commencing on October 14, 2021 and expiring on October 14, 2023 (the "2021 Discretionary Program"). The 2021 Discretionary Program is designed to provide management with capital structure flexibility while concurrently managing objectives related to balance sheet leverage, acquisition opportunities, and shareholder returns. The second program authorizes management to repurchase up to 2.5 million shares of common stock, issued to employees under the company's employee stock plans since September 1, 2021 (the "2021 Anti-Dilutive Program"). The 2021 Anti-Dilutive Program is designed to mitigate the dilutive impact of shares issued under the company's employee stock plans. The 2021 Anti-Dilutive Repurchase Program commenced on October 14, 2021 and expires on October 14, 2023. Share repurchases under both programs can be made from time to time using the company's working capital and a variety of methods, including open-market transactions and trading plans established pursuant to Rule 10b5-1 of the Securities Exchange Act of 1934. The timing and actual number of shares repurchased are subject to market conditions, legal requirements and other factors, including balance sheet leverage, availability of quality acquisitions and stock price. 25 ITEM 6. SELECTED FINANCIAL DATA Reserved 26 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS The following Management’s Discussion and Analysis of Financial Condition and Results of Operations (MD&A) should be read in conjunction with our consolidated financial statements and related notes contained in Part II, Item 8 of this Annual Report on Form 10-K. The following MD&A describes the principal factors affecting results of operations, financial resources, liquidity, contractual cash obligations and critical accounting estimates. This section of the Form 10-K generally discusses 2021 and 2020 items and year-to-year comparisons between 2021 and 2020. Discussions of 2019 items and year-to-year comparisons between 2020 and 2019 that are not included in this Form 10-K can be found in “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Part II, Item 7 of the our Annual Report on Form 10-K for the fiscal year ended December 31, 2020. Our results of operations and financial condition are influenced by a number of factors including: macroeconomic and other market conditions, including pricing and demand; used vehicle sales; customer contracting activity and retention; rental demand; maintenance costs; residual value estimates and other depreciation changes; currency exchange rate fluctuations; customer preferences; inflation; fuel and energy prices; general economic conditions; insurance costs; interest rates; labor costs; unemployment levels; tax rates; changes in accounting or regulatory requirements; and cybersecurity attacks. This MD&A includes certain forward-looking statements that are based on our current plans and expectations and are subject to risks, uncertainties and assumptions. We caution readers that certain important factors could cause actual results and events to differ significantly from those expressed. For a detailed description of certain risk factors that impact our business, including those related to the COVID-19 effects, refer to Part I, Item 1A. "Risk Factors” and "Special Note Regarding Forward-Looking Statements" sections included in this Annual Report. This MD&A includes certain non-GAAP financial measures. Please refer to the “Non-GAAP Financial Measures” section of this MD&A for information on these non-GAAP measures, including reconciliations to the most comparable GAAP financial measure and the reasons why we believe each measure is useful to investors. OVERVIEW General Ryder is a leading logistics and transportation company and we operate under three reportable business segments: Revenue (1) Assets (In thousands) (% of Consolidated) (In thousands) (% of Consolidated) Fleet Management Solutions (FMS) $ Supply Chain Solutions (SCS) Dedicated Transportation Solutions (DTS) 5,050,967 3,154,798 1,457,188 52 % $ 10,999,687 33 % 15 % 2,320,154 318,095 80 % 17 % 2 % ___________________ (1) FMS includes eliminations Further information on our business and reportable business segments are presented in Part I, Item 1, "Business", and in Note 3, "Segment Reporting" of the Notes to Consolidated Financial Statements included in Part II, Item 8, "Financial Statements and Supplementary Data" in this Annual Report. We operate in highly competitive markets. Our customers select us based on numerous factors including service quality, price, technology and service offerings. As an alternative to using our services, customers may choose to provide these services for themselves, or may choose to obtain similar services from other third-party vendors. Our customer base includes enterprises operating in a variety of industries including food and beverage service (21%), transportation and logistics (21%), retail and consumer goods (13%), automotive (10%), industrial (9%), housing (8%), technology (5%), business and personal services (5%), with the remaining in other industries. Business Trends During 2021, we experienced highly favorable outsourcing trends in transportation and logistics solutions, partly due to the disruptive effect of the COVID-19 pandemic on supply chains and the labor market. We had record new contract wins in SCS and DTS, which we expect will contribute to long-term profitable growth. FMS also benefited this year from strong ChoiceLease sales and rental demand as companies were looking to source truck capacity in this extremely tight market. 27 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS In our FMS business, the used vehicle sales and rental market benefited from strong pricing trends, resulting in outperformance in both of these areas. After facing lower demand in our FMS business for commercial rental and used vehicles in the first half of 2020, we experienced a significant increase in demand in those areas in 2021, as well as lease, due to a limited supply of vehicles caused by global supply chain disruptions. We have experienced strong market acceptance for higher lease pricing on new and renewing leases, resulting in improved portfolio returns. We expect additional benefits from lease pricing actions going forward as leases are renewed and re-priced, and as we utilize data analytics to further segment customer pricing based on application, equipment type, and other key drivers of lease returns. If the limited supply of vehicles continues for an extended period, we will likely continue to experience benefits in rental and used vehicle pricing and overall demand; however, we may experience limited rental and lease fleet growth and lower vehicle sales volumes due to limited used vehicle inventory. In our SCS business, the outsourcing trends in warehousing and distribution, as well as in e-commerce fulfillment and last mile delivery of big and bulky items, accelerated since the COVID-19 pandemic began. However, the semiconductor supply shortage impacted the production activity of our automotive customers primarily in the second half of 2021, resulting in decreased demand for our services. In addition, labor shortages, resulting in higher labor costs, impacted all of our business segments, particularly our DTS and SCS segments. These higher labor costs as well as higher subcontracted transportation costs negatively impacted earnings in both DTS and SCS. We expect these negative impacts from labor shortages to continue through at least the first half of 2022. In the second half of 2022, we expect benefits from DTS / SCS pricing adjustments meant to cover costs from labor shortages. Overall, while supply chain disruptions and labor shortage challenges contributed to increased demand for our services in 2021 as companies seek long-term outsourcing solutions, industry-wide supply chain and labor challenges negatively impacted a portion of our earnings. While we are experiencing positive momentum in our businesses, other unknown effects of the pandemic and extended inflationary cost pressures may have further impact on our business, financial results, and significant judgments and estimates, including those related to prolonged labor shortages, extended disruptions in vehicle and vehicle part production, goodwill and other asset impairments, residual values and other depreciation assumptions, deferred income taxes and annual effective tax rates, variable revenue considerations, the valuation of our pension plans, and allowance for credit losses. SELECTED OPERATING PERFORMANCE ITEMS • • • • • • Total revenue of $9.7 billion and operating revenue (a non-GAAP measure) of $7.8 billion for 2021 increased 15% and 11%, respectively as compared to prior year, reflecting revenue growth across all business segments Diluted EPS from continuing operations of $9.70 in 2021 versus $(2.15) in prior year, reflecting significantly improved results in FMS Comparable EPS (a non-GAAP measure) from continuing operations of $9.58 in 2021 versus $(0.27) in prior year Adjusted Return on Equity (ROE) of 20.9% in 2021 Net cash provided by operating activities from continuing operations of $2.2 billion and free cash flow (a non-GAAP measure) of $1.1 billion in 2021 Cash investments of $764 million in our logistics business through our acquisition of Midwest Warehouse & Distribution System (Midwest) and PLG Investments I, LLC, d/b/a Whiplash We also announced plans to return capital to shareholders over time through discretionary and anti-dilutive share repurchase programs. With a debt to equity ratio of 235% currently well below our long-term target range of 250% - 300%, we have additional capacity to enhance shareholder value by deploying capital consistent with our disciplined capital allocation strategy. As part of our strategy to improve returns in FMS, we intend to exit the lower return U.K. business over the next 12 to 18 months, subject to consultation obligations under U.K. law. 28 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS RESULTS SUMMARY Total revenue Operating revenue (1) Earnings (loss) from continuing operations before income taxes (EBT) Comparable EBT (1) Earnings (loss) from continuing operations Comparable earnings from continuing operations (1) Net earnings (loss) Comparable EBITDA (1) Earnings (loss) per common share (EPS) — Diluted Continuing operations Comparable (1) Net earnings (loss) Debt to equity Adjusted return on equity (1) Net cash provided by operating activities from continuing operations Free cash flow (1) Total capital expenditures (2) ____________________ 2021 2020 2019 2021/2020 2020/2019 Change 15% 11% NM NM NM NM NM 8% NM NM NM (6)% (2)% NM NM NM NM NM 1% NM NM NM (In thousands, except per share amounts) $ 9,662,953 $ 8,420,091 $ 8,925,801 7,189,072 7,828,444 7,024,039 $ 692,640 $ 681,626 521,598 (130,360) $ (28,814) (111,996) (42,271) 56,089 (23,272) 514,967 519,041 (13,793) (122,250) 53,554 (24,410) 2,432,480 2,258,258 2,243,399 $ 9.70 $ 9.58 9.66 235% 20.9% (2.15) $ (0.27) (2.34) 293% (1.3)% (0.45) 1.01 (0.47) 320% 0.3% $ 2,175,307 $ 2,181,303 $ 2,140,539 (1,076,654) 3,620,423 1,056,347 2,011,665 1,587,010 1,070,046 NM - Denotes Not Meaningful throughout the MD&A (1) Non-GAAP financial measure. Refer to the “Non-GAAP Financial Measures” section of this MD&A for reconciliations of the most comparable GAAP measure to the non-GAAP financial measure and the reasons why management believes this measure is important to investors. Includes capital expenditures that have been accrued, but not yet paid. (2) In 2021, total revenue increased 15% to $9.7 billion primarily due to higher operating revenue (a non-GAAP measure excluding fuel, subcontracted transportation and ChoiceLease liability insurance revenues). Operating revenue increased 11% to $7.8 billion due to higher revenue across all of our business segments as the prior year was negatively impacted by the economic slowdown from the COVID-19 effects, particularly in our commercial rental (FMS) business and automotive (SCS) business. Total revenue also increased from higher subcontracted transportation and fuel revenue. EBT and comparable EBT (a non-GAAP measure) increased primarily due to higher gains on used vehicles sold of $257 million in 2021 and a declining impact of depreciation expense from prior residual value estimate changes of $182 million. EBT and comparable EBT (a non-GAAP measure) in 2021 also increased from higher rental performance and improved ChoiceLease results. 29 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS FULL YEAR CONSOLIDATED RESULTS Lease & Related Maintenance and Rental 2021 2020 2019 2021/2020 2020/2019 (In thousands) Change Lease & related maintenance and rental revenues Cost of lease & related maintenance and rental Gross margin Gross margin % $ 3,994,481 $ 3,704,045 $ 3,784,744 8% 2,896,433 $ 1,098,048 $ 27% 3,108,766 595,279 $ 16% 3,103,703 681,041 18% (7)% 84% (2)% —% (13)% Lease & related maintenance and rental revenues represent ChoiceLease and commercial rental product offerings within our FMS business segment. Revenues increased 8% in 2021 primarily due to higher commercial rental demand and pricing. Commercial rental revenues were negatively impacted by the COVID-19 pandemic in 2020 but have benefited significantly in 2021 as a result of the limited supply of vehicles in the market caused by supply chain disruptions. Cost of lease & related maintenance and rental represents the direct costs related to lease & related maintenance and rental revenues and are comprised of depreciation of revenue earning equipment, maintenance costs (primarily repair parts and labor), and other costs such as licenses, insurance and operating taxes. Cost of lease & related maintenance and rental excludes interest costs from vehicle financing, which are reported within "Interest expense" in our Consolidated Statements of Earnings. Cost of lease & related maintenance and rental decreased in 2021 due to declining depreciation expense impacts from prior residual value estimate changes of $182 million and a smaller average lease fleet. Lease & related maintenance and rental gross margin and gross margin as a percentage of revenue increased primarily due to a declining impact of depreciation expense from prior residual value estimate changes, higher commercial rental and ChoiceLease pricing and significantly improved rental utilization. Services Services revenue Cost of services Gross margin Gross margin % 2021 2020 2019 2021/2020 2020/2019 Change (In thousands) $ 5,181,370 $ 4,317,992 $ 4,555,692 3,879,863 675,829 15% 664,904 $ 15% 683,866 $ 13% 4,497,504 3,653,088 $ 20% 23% 3% (5)% (6)% (2)% Services revenue represents all the revenues associated with our SCS and DTS business segments, as well as SelectCare and fleet support services associated with our FMS business segment. Services revenue increased 20% in 2021, due to increases in revenue in SCS and DTS from new business, higher volume and higher pricing. The SCS automotive business revenues were negatively impacted in the second half of 2021 by supply chain disruptions and by the COVID-19 pandemic in the prior year. Cost of services represents the direct costs related to services revenue and is primarily comprised of salaries and employee-related costs, subcontracted transportation (purchased transportation from third parties), fuel, vehicle liability costs and maintenance costs. Cost of services increased 23% in 2021, primarily due to growth in revenues and higher labor and subcontracted transportation costs impacted by labor shortages. Services gross margin increased 3% in 2021. Services gross margin as a percentage of revenue decreased from 2020 reflecting the impact of higher labor and subcontracted costs and lower SCS automotive performance partially offset by the impact of higher revenues in SCS and DTS. 30 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Fuel Services Fuel services revenue Cost of fuel services Gross margin Gross margin % 2021 2020 2019 2021/2020 2020/2019 Change (In thousands) $ $ 487,102 $ 467,459 19,643 $ 4% 398,054 $ 382,749 15,305 $ 4% 585,365 571,658 13,707 2% 22% 22% 28% (32)% (33)% 12% Fuel services revenue represents fuel services provided to our FMS customers. Fuel services revenue increased 22% in 2021 primarily reflecting higher market fuel prices passed through to customers. Cost of fuel services includes the direct costs associated with providing our customers with fuel. These costs include fuel, salaries and employee-related costs of fuel island attendants and depreciation of our fueling facilities and equipment. Cost of fuel services increased 22% in 2021 as a result of higher market fuel prices. Fuel services gross margin increased 28% in 2021. Fuel services gross margin as a percentage of revenue remained flat at 4% in 2021. Fuel is largely a pass-through to customers for which we realize minimal changes in margin during periods of steady market fuel prices. However, fuel services margin is impacted by sudden increases or decreases in market fuel prices during a short period of time, as customer pricing for fuel is established based on current market fuel costs. Fuel services gross margin was not significantly impacted by these price change dynamics in 2021. Other Operating Expenses 2021 2020 2019 2021/2020 2020/2019 (In thousands) Change Other operating expenses $ 132,066 $ 123,420 $ 121,980 7% 1% Other operating expenses include costs related to our owned and leased facilities within the FMS business segment, such as facility depreciation, rent, purchased insurance, utilities and taxes. These facilities are utilized to provide maintenance to our ChoiceLease, commercial rental, and SelectCare customers. Other operating expenses increased due to additional maintenance performed on our FMS facilities and facility depreciation due to expansion of facilities. Selling, General and Administrative Expenses 2021 2020 2019 2021/2020 2020/2019 (In thousands) Change Selling, general and administrative expenses (SG&A) Percentage of total revenue $ 1,054,537 $ 921,573 $ 907,449 14% 2% 11 % 11 % 10 % SG&A expenses increased 14% in 2021. The increase in 2021 was primarily driven by higher compensation-related expenses due to improved company performance, temporary furloughs in the prior year and strategic investments primarily in technology and marketing, partially offset by lower bad debt expense. SG&A expenses as a percentage of total revenue remained at 11% in 2021. 31 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Non-Operating Pension Costs, net 2021 2020 2019 2021/2020 2020/2019 (In thousands) Change Non-operating pension costs, net $ (577) $ 11,167 $ 60,406 NM (82)% Non-operating pension costs, net include the amortization of net actuarial loss and prior service cost, interest cost and expected return on plan assets components of pension and postretirement benefit costs, as well as any significant charges for settlements or curtailments if recognized. The decrease in non-operating pension costs, net is primarily due to a freeze of substantially all of the remaining active participants in our pension plans in 2020. Used Vehicle Sales, net 2021 2020 2019 2021/2020 2020/2019 (In thousands) Change (Gains) losses on used vehicle sales, net $ (257,402) $ (414) $ 58,706 NM NM Used vehicle sales, net includes gains and losses from sales of used vehicles, selling costs associated with used vehicles and write-downs of vehicles held for sale to fair market value (referred to as "valuation adjustments"). The increase in used vehicle sales, net was primarily due to higher gains on sales of used vehicles as compared to the prior year. Average proceeds per unit increased in 2021 from the prior year, reflecting higher pricing and retail channel mix. The following table presents the average used vehicle proceeds per unit changes, using constant currency, compared with the prior year: Tractors Trucks Interest Expense Interest expense Effective interest rate 2021/2020 78% 70% 2021 2020 2019 2021/2020 2020/2019 $ 213,892 (In thousands) $ 261,342 $ 241,381 (18)% 8% 3.2 % 3.6 % 3.3 % Change Interest expense decreased 18% in 2021 primarily due to a decrease in average outstanding debt from positive free cash flow. Miscellaneous (Income) Loss, net 2021 2020 2019 2021/2020 2020/2019 Change (In thousands) Miscellaneous (income) loss, net $ (65,970) $ (21,855) $ (33,642) (202)% (35)% Miscellaneous (income) loss, net consists of investment income on securities used to fund certain benefit plans, interest income, gains on sales of operating property, foreign currency transaction remeasurement and other non-operating items. Miscellaneous (income) loss, net was income of $66 million in 2021 as compared to income of $22 million in the prior year reflecting higher U.K. and U.S. gains on sale of FMS properties in 2021. 32 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Restructuring and Other Items, net 2021 2020 2019 2021/2020 2020/2019 (In thousands) Change Restructuring and other items, net $ 32,371 $ 110,615 $ 56,568 (71)% 96% Refer to Note 21, “Other Items Impacting Comparability” in the Notes to Consolidated Financial Statements for a discussion of restructuring charges and other items. Provision for (Benefit from) Income Taxes Provision for (benefit from) income taxes Effective tax rate on continuing operations Comparable tax rate on continuing operations (1) _______________ 2021 2020 2019 2021/2020 2020/2019 $ 171,042 (In thousands) (18,364) $ $ (18,999) NM (3)% Change 24.7 % (14.1) % (44.9) % 24.5 % (52.1) % 4.5 % (1) Non-GAAP financial measure. Refer to the “Non-GAAP Financial Measures” section of this MD&A for reconciliations of the most comparable GAAP measure to the non-GAAP financial measure and the reasons why management believes this measure is important to investors. Our effective tax rate on continuing operations was an expense of 24.7% in 2021 compared to a benefit of 14.1% in the prior year. In 2020, the tax rate was impacted by a reduction in earnings due to depreciation charges. Additionally, in 2020, we recognized a valuation allowance of $13 million related to U.K. deferred tax assets and a charge of $7 million related to expiring state net operating losses. 33 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS FULL YEAR OPERATING RESULTS BY BUSINESS SEGMENT 2021 2020 2019 2021/2020 2020/2019 (In thousands) Change Revenue: Fleet Management Solutions Supply Chain Solutions Dedicated Transportation Solutions Eliminations Total Operating Revenue: (1) Fleet Management Solutions Supply Chain Solutions Dedicated Transportation Solutions Eliminations Total $ 5,678,948 $ 5,170,467 $ 5,571,403 2,551,271 1,417,483 (614,356) $ 9,662,953 $ 8,420,091 $ 8,925,801 3,154,798 1,457,188 (627,981) 2,544,420 1,229,374 (524,170) $ 4,940,531 $ 4,577,576 $ 4,719,781 1,879,965 972,694 (383,368) $ 7,828,444 $ 7,024,039 $ 7,189,072 2,210,516 1,054,924 (377,527) 1,870,366 929,247 (353,150) Earnings (loss) from continuing operations before income taxes: Fleet Management Solutions Supply Chain Solutions Dedicated Transportation Solutions Eliminations $ Unallocated Central Support Services Non-operating pension costs, net Other items impacting comparability, net (2) Earnings (loss) from continuing operations before income taxes _______________ 663,090 $ 117,351 49,058 (79,265) 750,234 (68,608) 577 10,437 (141,957) $ 159,940 73,442 (42,801) 48,624 (77,438) (11,167) (90,379) (70,274) 145,060 81,149 (50,732) 105,203 (49,114) (60,406) (37,954) $ 692,640 $ (130,360) $ (42,271) 10% 24% 19% (20)% 15% 8% 18% 14% (7)% 11% NM (27)% (33)% (85)% 1,443% 11% NM NM NM (7)% —% (13)% 15% (6)% (3)% (1)% (4)% 8% (2)% NM 10% (9)% 16% (54)% (58)% 82% NM NM (1) Non-GAAP financial measure. Refer to the “Non-GAAP Financial Measures” section of this MD&A for reconciliations of the most comparable GAAP measure to the non-GAAP financial measure and the reasons why management believes this measure is important to investors. (2) Refer to Note 21, "Other Items Impacting Comparability," and below for a discussion of items excluded from our primary measure of segment performance. As part of management’s evaluation of segment operating performance, we define the primary measurement of our segment financial performance as "Earnings from continuing operations before taxes" (EBT), which includes an allocation of costs from Central Support Services (CSS) and excludes non-operating pension costs, net and certain other items as discussed in Note 21, “Other Items Impacting Comparability,” in the Notes to Consolidated Financial Statements. CSS represents those costs incurred to support all business segments, including finance and procurement, corporate services, human resources, information technology, public affairs, legal, marketing and corporate communications. The objective of the EBT measurement is to provide clarity on the profitability of each business segment and, ultimately, to hold leadership of each business segment accountable for their allocated share of CSS costs. Segment results are not necessarily indicative of the results of operations that would have occurred had each segment been an independent, stand-alone entity during the periods presented. Certain costs are not attributable to any segment and remain unallocated in CSS, including costs for investor relations, public affairs and certain executive compensation. Refer to Note 3, “Segment Reporting,” in the Notes to Consolidated Financial Statements for a description of the methodology for allocating the remainder of CSS costs to the business segments. Our FMS segment leases revenue earning equipment, as well as provides rental vehicles, fuel, maintenance and other ancillary services to the SCS and DTS segments. Inter-segment EBT allocated to SCS and DTS includes earnings related to equipment used in providing services to SCS and DTS customers. EBT related to inter-segment equipment and services billed to 34 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS SCS and DTS customers (equipment contribution) are included in both FMS and the segment that served the customer and then eliminated upon consolidation (presented as “Eliminations”). The following table sets forth the benefit from equipment contribution included in EBT for our SCS and DTS business segments: 2021 2020 2019 2021/2020 2020/2019 (In thousands) Change Equipment Contribution: Supply Chain Solutions Dedicated Transportation Solutions Total $ $ 33,276 $ 17,457 $ 45,989 25,344 79,265 $ 42,801 $ 22,267 28,465 50,732 91% 81% 85% (22)% (11)% (16)% In 2021, the increase in SCS and DTS equipment contribution was primarily related to higher rental demand as well as the declining impact associated with the prior residual value estimate changes on vehicles used to provide services to SCS and DTS customers. Items excluded from our segment EBT measure and their classification within our Consolidated Statements of Earnings are as follows: Description Classification 2021 2020 2019 Restructuring and other, net (1) ERP implementation costs (1) Gains on sale of properties (1) Early redemption of medium-term notes (1) ChoiceLease liability insurance revenue (1) Other items impacting comparability, net Non-operating pension costs, net (2) _______________ Restructuring and other items, net $ (19,656) $ (76,364) $ (35,308) Restructuring and other items, net (12,715) (34,251) (21,260) Miscellaneous (income) loss, net 42,031 5,418 18,614 (In thousands) Interest expense Revenue Non-operating pension costs, net — 777 10,437 577 (8,999) 23,817 (90,379) (11,167) — — (37,954) (60,406) $ 11,014 $ (101,546) $ (98,360) (1) Refer to Note 21, “Other Items Impacting Comparability,” in the Notes to Consolidated Financial Statements for additional information. (2) Refer to Note 19, “Employee Benefit Plans,” in the Notes to Consolidated Financial Statements for additional information. 35 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS 3% (17)% (8)% (30)% (32)% (7)% (3)% NM (140) bps (160) bps Fleet Management Solutions ChoiceLease Commercial rental (1) SelectCare and other Fuel services ChoiceLease liability insurance (2) FMS total revenue 2021 2020 2019 2021/2020 2020/2019 Change (In thousands) $ 3,219,914 $ 3,159,909 $ 3,077,051 1,113,740 606,877 737,640 777 834,232 583,435 569,074 23,817 1,009,086 633,644 816,362 35,260 $ 5,678,948 $ 5,170,467 $ 5,571,403 2% 34% 4% 30% (97)% 10% FMS operating revenue (3) $ 4,940,531 $ 4,577,576 $ 4,719,781 8% FMS EBT $ 663,090 $ (141,957) $ (70,274) FMS EBT as a % of FMS total revenue FMS EBT as a % of FMS operating revenue (3) _______________ 11.7% 13.4% (2.7)% (3.1)% (1.3)% (1.5)% NM NM NM (1) For the years ended December 31, 2021, 2020, and 2019 rental revenue from lease customers in place of a lease vehicle represented 30%, 33%, and 40% of commercial rental revenue, respectively. (2) In the first quarter of 2021, we completed the previously announced exit of the extension of our liability insurance coverage for ChoiceLease customers. (3) Non-GAAP financial measure. Refer to the “Non-GAAP Financial Measures” section of this MD&A for reconciliations of the most comparable GAAP measure to the non-GAAP financial measure and the reasons why management believes this measure is important to investors. FMS total revenue increased 10% to $5.7 billion in 2021 primarily due to higher operating revenue (a non-GAAP measure excluding fuel and ChoiceLease liability insurance revenues) and fuel services revenue. FMS operating revenue increased 8% to $4.9 billion in 2021 primarily from higher commercial rental revenue. ChoiceLease revenue increased 2% in 2021 primarily due to higher prices, partially offset by lower revenue from a smaller fleet. Commercial rental revenue increased 34% in 2021 primarily due to higher demand and pricing. Commercial rental revenues were negatively impacted by the COVID-19 pandemic in the prior year but have benefited significantly in the current year as a result of the limited supply of vehicles in the market caused by supply chain disruptions. Fuel services revenue increased 30% in 2021 primarily reflecting higher market fuel prices passed through to customers. FMS EBT increased to $663 million in 2021 from a loss of $142 million in 2020, primarily due to higher gains on used vehicles sold of $257 million and a declining impact of depreciation expense from prior residual value estimate changes of $182 million. EBT in 2021 also reflects higher commercial rental and ChoiceLease results. Higher commercial rental results were due to increased utilization and higher pricing in 2021. Rental power fleet utilization increased to 80% in 2021 from 67% in 2020. ChoiceLease results benefited from higher lease pricing with revenue per active vehicle up 6%, partially offset by a 3% smaller average active lease fleet compared to prior year. In 2020, EBT included negative impacts from the COVID-19 effects due to lower rental demand and higher bad debt expense which was partially offset by COVID-19 related cost actions and lower medical expenses. 36 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Our global fleet of owned and leased revenue earning equipment and SelectCare vehicles, including vehicles under on- demand maintenance, is summarized as follows (rounded to the nearest hundred): 2021 2020 2019 2021/2020 2020/2019 Change End of period vehicle count By type: Trucks (1) Tractors (2) Trailers and other (3) Total By product line: ChoiceLease Commercial rental Service vehicles and other Held for sale Total 75,100 70,700 43,500 77,300 73,300 44,100 85,200 82,400 46,200 189,300 194,700 213,800 143,900 149,600 159,800 40,700 2,200 35,000 2,400 41,900 2,700 186,800 187,000 204,400 2,500 7,700 9,400 189,300 194,700 213,800 (3)% (4)% (1)% (3)% (4)% 16% (8)% —% (68)% (3)% Customer vehicles under SelectCare contracts (4) 54,500 50,300 55,800 8% Average vehicle count By product line: ChoiceLease Commercial rental Service vehicles and other Held for sale Total Customer vehicles under SelectCare contracts (4) 146,300 154,800 156,600 37,900 2,300 186,500 4,600 191,100 53,000 37,500 2,600 194,900 11,300 206,200 54,900 44,100 2,700 203,400 7,800 211,200 56,300 Customer vehicles under SelectCare on-demand (5) 15,700 18,800 23,200 Total vehicles serviced _______________ 259,800 279,900 290,700 (5)% 1% (12)% (4)% (59)% (7)% (3)% (16)% (7)% (9)% (11)% (5)% (9)% (6)% (16)% (11)% (9)% (18)% (9)% (10)% (1)% (15)% (4)% (4)% 45% (2)% (2)% (19)% (4)% (1) Generally comprised of Class 1 through Class 7 type vehicles with a Gross Vehicle Weight (GVW) up to 33,000 pounds. (2) Generally comprised of over the road on highway tractors and are primarily comprised of Class 8 type vehicles with a GVW of over 33,000 pounds. (3) Generally comprised of dry, flatbed and refrigerated type trailers. (4) Excludes customer vehicles under SelectCare on-demand contracts. (5) Comprised of the number of unique vehicles serviced under on-demand maintenance agreements. This does not represent averages for the periods. Vehicles included in the count may have been serviced more than one time during the respective period. Note: Average vehicle counts were computed using a 24-point average based on monthly information. 37 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS The following table provides information on our active ChoiceLease fleet (rounded to nearest hundred) and commercial rental utilization on our global power fleet which excludes trailers: Active ChoiceLease fleet End of period vehicle count (1) Full year average vehicle count (1) Revenue per average active ChoiceLease vehicle Commercial rental statistics Commercial rental utilization - power fleet (2) _______________ 2021 2020 2019 2021/2020 2020/2019 Change 139,400 142,300 147,400 (2)% (3)% 140,900 145,500 144,300 (3)% $ 22,900 $ 21,700 $ 21,300 6% 1% 2% 80.4 % 67.4 % 75.0 % 1,300 bps (760) bps (1) Active ChoiceLease vehicles are calculated as those units currently earning revenue and not classified as not yet earning or no longer earning units. (2) Rental utilization is calculated using the number of days units are rented divided by the number of days units are available to rent based on the days in the calendar year. 38 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Supply Chain Solutions Automotive Technology and healthcare Consumer packaged goods and retail Industrial and other Subcontracted transportation and fuel SCS total revenue 2021 2020 2019 2021/2020 2020/2019 Change (In thousands, except vehicle counts) $ 692,745 $ 240,069 1,020,270 257,432 638,273 $ 222,985 814,053 195,055 693,211 268,305 736,083 182,366 944,282 671,306 $ 3,154,798 $ 2,544,420 $ 2,551,271 674,054 9% 8% 25% 32% 40% 24% (8)% (17)% 11% 7% —% —% SCS operating revenue (1) $ 2,210,516 $ 1,870,366 $ 1,879,965 18% (1)% SCS EBT SCS EBT as a % of SCS total revenue SCS EBT as a % of SCS operating revenue (1) $ 117,351 $ 3.7% 5.3% 159,940 $ 6.3% 8.6% 145,060 5.7% 7.7% (27)% (260) bps (330) bps 10% 60 bps 90 bps Memo: End of period fleet count _______________ 10,700 9,400 9,700 14% (3)% (1) Non-GAAP financial measure. Refer to the “Non-GAAP Financial Measures” section of this MD&A for reconciliations of the most comparable GAAP measure to the non-GAAP financial measure and the reasons why management believes this measure is important to investors. SCS total revenue increased 24% as a result of higher operating revenue (a non-GAAP measure excluding fuel and subcontracted transportation revenues) and subcontracted transportation. SCS operating revenue increased 18% in 2021 due to revenue growth in all industry verticals primarily driven by higher volumes, new business, and prior-year COVID-19 effects. SCS operating revenue growth was negatively impacted by supply chain disruptions primarily impacting the automotive vertical during the second half of 2021. SCS EBT decreased 27% in 2021 due to strategic investments in marketing and technology, higher medical costs and lower earnings in automotive due to supply chain disruptions and higher labor costs. The decrease in SCS EBT in 2021 was partially offset by earnings from increased pricing and higher volumes. In 2020, SCS customer volumes in the automotive business significantly declined due to temporary production shutdowns beginning late in the first quarter of 2020 related to COVID-19. These operations restarted during the second quarter of 2020 and were followed by increased consumer demand in the second half of 2020. In 2021, supply chain disruptions and labor challenges impacted the automotive vertical through the fourth quarter of 2021, and the impact is expected to continue through at least the first half of 2022. 39 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Dedicated Transportation Solutions DTS total revenue DTS operating revenue (1) 2021 2020 2019 2021/2020 2020/2019 (In thousands, except vehicle counts) $ 1,457,188 $ 1,229,374 $ 1,417,483 19% (13)% Change $ 1,054,924 $ 929,247 $ 972,694 14% (4)% DTS EBT $ 49,058 $ 73,442 $ 81,149 (33)% DTS EBT as a % of DTS total revenue DTS EBT as a % of DTS operating revenue (1) 3.4% 4.7% 6.0% 7.9% 5.7% 8.3% (260) bps (320) bps (9)% 30 bps (40) bps Memo: End of period fleet count _______________ 11,300 9,200 9,400 23% (2)% (1) Non-GAAP financial measure. Refer to the “Non-GAAP Financial Measures” section of this MD&A for reconciliations of the most comparable GAAP measure to the non-GAAP financial measure and the reasons why management believes this measure is important to investors. DTS total revenue increased 19% in 2021 primarily due to higher operating revenue (a non-GAAP measure excluding fuel and subcontracted transportation revenues). DTS operating revenue increased 14% in 2021 primarily reflecting new business, higher volumes, and higher pricing. Revenue growth from new business was largely driven by wins from competitors and private fleet conversions. DTS EBT decreased 33% in 2021 primarily due to higher labor and insurance costs and strategic investments. The decrease in DTS EBT in 2021 was partially offset by earnings from increased pricing and new business. Labor shortages resulted in higher labor costs as well as higher subcontracted transportation costs, negatively impacting earnings. We expect the negative impacts from labor shortages to continue through at least the first half of 2022. Central Support Services 2021 2020 2019 2021/2020 2020/2019 (In thousands) Change Total CSS Allocation of CSS to business segments Unallocated CSS $ $ 368,512 $ (299,904) 68,608 $ 324,769 $ (247,331) 77,438 $ 291,468 (242,354) 49,114 13% 21% (11)% 11% 2% 58% Total CSS costs increased 13% to $369 million in 2021 primarily due to higher incentive compensation-related expenses in 2021 and continuing strategic investments in technology and marketing, offset by the one-time expense of $28 million in the prior year for recognition and retention bonuses paid to frontline workers. Unallocated CSS costs decreased by $9 million in 2021 primarily due to the prior year recognition and retention bonuses which were partially offset by higher incentive compensation-related expenses. 40 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS FINANCIAL RESOURCES AND LIQUIDITY Cash Flows The following is a summary of our cash flows from continuing operations: Net cash provided by (used in): Operating activities Investing activities Financing activities Effect of exchange rates on cash Net change in cash and cash equivalents Net cash provided by operating activities Earnings (loss) from continuing operations Non-cash and other, net Collections on sales-type leases Changes in operating assets and liabilities Cash flows from operating activities from continuing operations Years ended December 31, 2021 2020 (In thousands) 2019 $ $ 2,175,307 $ (1,449,744) (203,708) (617) 521,238 $ 2,181,303 $ (600,997) (1,507,178) 5,132 78,260 $ 2,140,539 (3,217,193) 1,084,139 (4,272) 3,213 Years ended December 31, 2021 2020 2019 (In thousands) $ 521,598 $ 1,824,892 138,698 (309,881) (111,996) $ 2,243,040 114,462 (64,203) (23,272) 2,186,866 121,201 (144,256) $ 2,175,307 $ 2,181,303 $ 2,140,539 Cash provided by operating activities from continuing operations remained at $2.2 billion in 2021 compared to 2020 reflecting higher earnings offset by higher working capital needs in 2021. Our working capital needs are primarily driven by the timing of collections of our receivables and payments of our trade payables, as well as other changes in operating assets and liabilities. The impact from changes in operating assets and liabilities was primarily attributed to an increase in receivables due to business growth and timing of collections. Cash used in investing activities increased to $1.4 billion in 2021 compared with $601 million in 2020 primarily due to an increase in cash paid for capital expenditures and acquisitions, partially offset by higher proceeds from sale of revenue earnings equipment and operating property and equipment. Cash used in financing activities decreased to $204 million in 2021 compared to $1.5 billion in 2020 due to lower borrowing needs. The following table shows the components of our free cash flow: Net cash provided by operating activities Sales of revenue earning equipment (1) Sales of operating property and equipment (1) Other (1) Total cash generated (2) Purchases of property and revenue earning equipment (1) Free cash flow (2) _______________ Years ended December 31, 2021 2020 (In thousands) 2,175,307 $ 748,099 73,659 691 2,997,756 (1,941,409) 1,056,347 $ 2,181,303 $ 538,894 13,334 — 2,733,531 (1,146,521) 1,587,010 $ $ $ 2019 2,140,539 465,705 52,276 — 2,658,520 (3,735,174) (1,076,654) Included in cash flows from investing activities. (1) (2) Non-GAAP financial measures. Reconciliations of net cash provided by operating activities to total cash generated and to free cash flow are set forth in this table. Refer to the “Non-GAAP Financial Measures” section of this MD&A for the reasons why management believes these measures are important to investors. 41 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Free cash flow (a non-GAAP measure) decreased to $1.1 billion in 2021 from $1.6 billion in 2020 primarily due to an increase in cash paid for capital expenditures partially offset by higher proceeds from the sale of revenue earning equipment and operating property and equipment. Cash provided by operating activities from continuing operations will increase to approximately $2.3 billion in 2022. We expect free cash flow (a non-GAAP measure) to decrease to approximately $200 million - $300 million reflecting an increase in capital expenditures due to higher investments in the ChoiceLease fleet and 2021 OEM delivery delays. Purchase Obligations The majority of our purchase obligations are pay-as-you-go transactions made in the ordinary course of business. Purchase obligations include agreements to purchase goods or services that are legally binding and that specify all significant terms, including: fixed or minimum quantities to be purchased; fixed minimum or variable price provisions; and the approximate timing of the transaction. Any amounts for which we are liable under purchase orders for goods and services received are reflected in the Consolidated Balance Sheets as “Accounts payable” and “Accrued expenses and other current liabilities.” In addition, we reflect obligations with settlements that are greater than twelve months from December 31, 2021 as "Other non-current liabilities", including operating lease liabilities. The most significant purchase obligations relate to the purchase of revenue earning equipment. Capital expenditures generally represent the purchase of revenue earning equipment (trucks, tractors and trailers) within our FMS segment. These expenditures primarily support the ChoiceLease and commercial rental product lines. The level of capital required to support the ChoiceLease product line varies based on customer contract signings for replacement vehicles and growth. These contracts are long-term agreements that result in predictable cash flows typically over three to seven years for trucks and tractors and ten years for trailers. We utilize capital for the purchase of vehicles in our commercial rental product line to replenish and expand the fleet available for shorter-term use by contractual or occasional customers. Operating property and equipment expenditures primarily relate to spending on items such as vehicle maintenance facilities and equipment, computer and telecommunications equipment, investments in technologies, and warehouse facilities and equipment. The following is a summary of capital expenditures: Revenue earning equipment: ChoiceLease Commercial rental Operating property and equipment Gross capital expenditures (1) 2021 2020 (In thousands) 2019 $ 1,193,839 $ 650,599 1,844,438 167,227 2,011,665 856,353 $ 85,141 941,494 128,552 1,070,046 2,871,043 556,560 3,427,603 192,820 3,620,423 Changes in accounts payable related to purchases of property and revenue earning equipment Cash paid for purchases of property and revenue earning equipment $ (70,256) 1,941,409 $ 76,475 1,146,521 $ 114,751 3,735,174 _______________ (1) Excludes $15 million, $14 million and $22 million in 2021, 2020 and 2019, respectively, in assets held under finance leases resulting from new or the extension of existing finance leases and other additions. Gross capital expenditures increased to $2.0 billion in 2021 reflecting higher planned investments in the rental fleet and higher investments in the ChoiceLease fleet. In 2021, our OEMs faced new vehicle production challenges due to supply chain disruptions resulting in a significant increase in new vehicle delivery lead times. As a result, a significant amount of new vehicle orders placed in 2021 were delayed for delivery until 2022. We expect capital expenditures to increase to approximately $2.7 billion to $2.8 billion in 2022 primarily as a result of higher investments in the ChoiceLease fleet and OEM delivery delays. Other Obligations and Commitments The following table provides other material cash requirements from contractual obligations and commitments and the related reference in the Notes to Consolidated Financial Statements for further information: 42 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Description Insurance obligations (primarily self-insurance) Operating leases Debt Employee benefit plans Reference Note 10 Note 12 Note 13 Note 19 Reference Title Accrued Expenses and Other Liabilities Leases Debt Employee Benefit Plans We believe that our operating cash flows and access to the debt markets, as further discussed in "Financing and Other Funding Transactions" below, are sufficient to meet our contractual obligations. 43 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Financing and Other Funding Transactions We utilize external capital primarily to support working capital needs and growth in our asset-based product lines. The variety of financing alternatives typically available to fund our capital needs include commercial paper, long-term and medium- term public and private debt, asset-backed securities, bank term loans, leasing arrangements, and bank credit facilities. Our principal sources of financing are issuances of unsecured commercial paper and medium-term notes. Cash and equivalents totaled $234 million as of December 31, 2021. As of December 31, 2021, approximately $119 million was held outside the U.S. and is available to fund operations and other growth of non-U.S. subsidiaries. We have historically asserted our intent to permanently reinvest foreign earnings outside of the U.S. In October of 2021 we repatriated $72 million of foreign earnings to partially fund the Midwest acquisition in the U.S. As of December 31, 2021, we have reevaluated our historic assertion with respect to our U.K. and Germany operations and no longer consider these earnings to be indefinitely reinvested. We have recorded a current and deferred tax liability for the cash repatriation and change in reinvestment assertion, respectively, for all applicable U.S., state and foreign income and withholding taxes. We intend to continue to permanently reinvest the earnings of our remaining foreign subsidiaries indefinitely. We believe that our operating cash flows, together with our access to the public unsecured bond market, commercial paper market and other available debt financing, will be adequate to meet our operating, investing and financing needs in the foreseeable future. However, volatility or disruption in the public unsecured debt market or the commercial paper market may impair our ability to access these markets on secure terms commercially acceptable to us. If we cease to have access to public bonds, commercial paper and other sources of unsecured borrowings, we would meet our liquidity needs by drawing upon contractually committed lending agreements or by seeking other funding sources. Refer to Note 13, “Debt,” in the Notes to Consolidated Financial Statements for information around the global revolving credit facility, the trade receivables financing program, issuance of medium-term notes under our shelf registration statement, asset-backed financing obligations and debt maturities. Our ability to access unsecured debt in the capital markets is impacted by both our short-term and long-term debt ratings. These ratings are intended to provide guidance to investors in determining the credit risk associated with particular securities based on current information obtained by the rating agencies from us or from other sources. Ratings are not recommendations to buy, sell or hold our debt securities and may be subject to revision or withdrawal at any time by the assigning rating agency. Lower ratings generally result in higher borrowing costs, as well as reduced access to unsecured capital markets. A significant downgrade of our short-term debt ratings would impair our ability to issue commercial paper and likely require us to rely on alternative funding sources. A significant downgrade would not affect our ability to borrow amounts under our revolving credit facility described below, assuming ongoing compliance with the terms and conditions of the credit facility. Our debt ratings and rating outlooks as of December 31, 2021 were as follows: Rating Summary Standard & Poor’s Ratings Services Moody’s Investors Service Fitch Ratings DBRS Short-term Short-term Outlook Long-term Long-term Outlook A2 P2 F2 R-1 (Low) — Stable — Stable BBB Baa2 BBB+ A (Low) Positive Stable Stable Stable As of December 31, 2021, we had the following amounts available to fund operations under the following facilities: Global revolving credit facility Trade receivables financing program (In millions) $862 284 In accordance with our funding philosophy, we attempt to align the aggregate average remaining re-pricing life of our debt with the aggregate average remaining re-pricing life of our vehicle assets. We utilize both fixed-rate and variable-rate debt to achieve this alignment and generally target a mix of 20% - 40% variable-rate debt as a percentage of total debt outstanding. The variable-rate portion of our total debt (including notional value of swap agreements) was 16% and 9% as of December 31, 2021 and 2020, respectively. The increase in variable-rate debt was driven by higher short-term debt for the funding of the Whiplash acquisition. Our debt to equity ratios were 235% and 293% as of December 31, 2021 and 2020, respectively. The debt to equity ratio represents total debt divided by total equity. The decrease in the debt to equity ratio from year-end 2020 primarily reflects increased earnings. 44 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Off-Balance Sheet Arrangements Guarantees. Refer to Note 14, “Guarantees,” in the Notes to Consolidated Financial Statements for a discussion of our agreements involving guarantees. Pension Information Refer to Note 19, “Employee Benefit Plans,” in the Notes to Consolidated Financial Statements for background and further information regarding our company-sponsored defined benefit retirement plans. During 2021, total global pension contributions were $7 million, compared with $136 million in 2020. We estimate total 2022 required contributions to our pension plans to be approximately $6 million and we do not expect to make voluntary contributions. The present value of estimated global pension contributions that would be required over the next 5 years totals approximately $28 million (pre-tax). Changes in interest rates and the market value of the securities held by the plans could materially change, positively or negatively, the funded status of the plans and affect the level of pension expense and required contributions in future years. The ultimate amount of contributions is also dependent upon the requirements of applicable laws and regulations. Due to the underfunded status of our defined benefit plans, we had an accumulated net pension equity charge (after-tax) of $529 million and $655 million as of December 31, 2021 and 2020, respectively. The improvement in funded status reflects an increase in discount rates and to a lesser extent the benefit of asset returns of 4% in 2021. We expect 2022 defined benefit pension expense to increase to approximately $12 million due to a decrease in expected return on assets offset by an increase in discount rates. See the “Critical Accounting Estimates — Pension Plans” section for further discussion on pension accounting estimates. Share Repurchase Programs and Cash Dividends Refer to Note 15, “Share Repurchase Programs,” in the Notes to Consolidated Financial Statements for a discussion on our share repurchase programs. Cash dividend payments to shareholders of common stock were $122 million in 2021 and $119 million in 2020. In 2021 and 2020, our annualized dividend was $2.28 and $2.24 per share of common stock, respectively. 45 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Market Risk In the normal course of business, we are exposed to fluctuations in interest rates, foreign currency exchange rates and market fuel prices. We manage these exposures in several ways, including, in certain circumstances, the use of a variety of derivative financial instruments when deemed prudent. We do not enter into leveraged derivative financial transactions or use derivative financial instruments for trading purposes. Exposure to market risk for changes in interest rates exists for our debt obligations. Our interest rate risk management program objectives are to limit the impact of interest rate changes on earnings and cash flows and to lower overall borrowing costs. We manage our exposure to interest rate risk primarily through the proportion of fixed-rate and variable-rate debt we hold in the total debt portfolio. From time to time, we also use interest rate swap agreements to manage our fixed-rate and variable- rate exposure and to better match the repricing of debt instruments to that of our portfolio of assets. The fair value of derivatives was not material as of December 31, 2021. As of December 31, 2021, we had $4.9 billion of fixed-rate debt outstanding (excluding finance leases and U.S. asset- backed securities) with a weighted-average interest rate of 3.43% and a fair value of $5.1 billion. A hypothetical 10% change in market interest rates would impact the fair value of our fixed-rate debt by approximately $17 million as of December 31, 2021. Changes in the relative sensitivity of the fair value of our financial instrument portfolio for these theoretical changes in the level of interest rates are primarily driven by changes in our debt maturities, interest rate profile and amount. As of December 31, 2021, we had $1.1 billion of variable-rate debt, including $450 million of fixed-rate debt instruments swapped to LIBOR-based floating-rate debt. Changes in the fair value of the interest rate swaps were offset by changes in the fair value of the debt instruments and no net gain or loss was recognized in earnings. The fair value of our variable-rate debt as of December 31, 2021 was $1.1 billion. A hypothetical 10% increase in market interest rates would not have impacted 2021 pre-tax earnings by a material amount. We are also subject to interest rate risk with respect to our pension and postretirement benefit obligations, as changes in interest rates will effectively increase or decrease our liabilities associated with these benefit plans, which also results in changes to the amount of pension and postretirement benefit expense recognized on an annual basis. Exposure to market risk for changes in foreign currency exchange rates relates primarily to our foreign operations’ buying, selling and financing in currencies other than local currencies and to the carrying value of net investments in foreign subsidiaries. The majority of our transactions are denominated in U.S. dollars. The principal foreign currency exchange rate risks to which we are exposed include the Canadian dollar, British pound sterling and Mexican peso. We manage our exposure to foreign currency exchange rate risk related to our foreign operations’ buying, selling and financing in currencies other than local currencies by naturally offsetting assets and liabilities not denominated in local currencies to the extent possible. A hypothetical uniform 10% strengthening in the value of the dollar relative to all the currencies in which our transactions are denominated would not materially impact the results of operations. We also use foreign currency option contracts and forward agreements from time to time to hedge foreign currency transactional exposure. We generally do not hedge the foreign currency exposure related to our net investment in foreign subsidiaries. Exposure to market risk for fluctuations in market fuel prices relates to a small portion of our service contracts for which the cost of fuel is integral to service delivery and the service contract does not have a mechanism to adjust for increases in market fuel prices. As of December 31, 2021, we also had various fuel purchase arrangements in place to ensure delivery of fuel at market rates in the event of fuel shortages. We are exposed to fluctuations in market fuel prices in these arrangements since none of the arrangements fix the price of fuel to be purchased. Changes in the price of fuel are generally passed on to our customers for which we realize minimal changes in profitability during periods of steady market fuel prices. However, profitability may be positively or negatively impacted by sudden increases or decreases in market fuel prices during a short period of time as customer pricing for fuel services is established based on current market fuel costs. We believe the exposure to fuel price fluctuations would not materially impact our results of operations, cash flows or financial position. ENVIRONMENTAL MATTERS Refer to Note 20, “Environmental Matters,” in the Notes to Consolidated Financial Statements for a discussion surrounding environmental matters. 46 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS CRITICAL ACCOUNTING ESTIMATES The preparation of financial statements in conformity with generally accepted accounting principles in the U.S. (U.S. GAAP) requires us to make estimates and assumptions. Our significant accounting policies are described in the Notes to Consolidated Financial Statements. Certain of these policies require the application of subjective or complex judgments, often as a result of the need to make estimates about the effect of matters that are inherently uncertain. These estimates and assumptions are based on historical experience, changes in the business environment, and other factors that we believe to be reasonable under the circumstances. Different estimates that could have been applied in the current period or changes in the accounting estimates that are reasonably likely can result in a material impact on our financial condition and operating results in the current and future periods. We review the development, selection and disclosure of these critical accounting estimates with Ryder’s Audit Committee on an annual basis. The following discussion, which should be read in conjunction with the descriptions in the Notes to Consolidated Financial Statements, is furnished for additional insight into certain accounting estimates that we consider to be critical. Residual Value Estimates and Depreciation. At the time we acquire a vehicle, we estimate the vehicle's useful life and its estimated residual value (i.e., the price at which we ultimately expect to sell the vehicles at the end of its useful life). These estimates determine the depreciation that will be recognized evenly (straight-line) over the vehicle’s useful life and are intended to minimize losses or to record the best estimate of fair value at the end of a vehicle's useful life. We periodically review and adjust, as appropriate, the estimated residual values and useful lives of existing revenue earning equipment for the purposes of recording depreciation expense as described in Note 6, “Revenue Earning Equipment, Net" in the Notes to Consolidated Financial Statements. Based on the results of our analysis, we may adjust the estimated residual values and useful lives of certain classes of our revenue earning equipment each year. Reductions in estimated residual values or useful lives will increase depreciation expense over the remaining useful life of the vehicle. Conversely, an increase in estimated residual values or useful lives will decrease depreciation expense over the remaining useful life of the vehicle. Our review of the estimated residual values and useful lives of revenue earning equipment is based on vehicle class, (i.e., generally subcategories of trucks, tractors and trailers by weight and usage), historical and current market prices, third-party expected future market prices, expected lives of vehicles, and expected sales in the wholesale or retail markets, among other factors. As disclosed in Note 6, "Revenue Earning Equipment, Net," we revised our estimated residual values in the third quarter of 2019, in the first half of 2020 largely due to impacts from COVID-19, and in the second quarter of 2021. The nature of these estimate changes and the impact to earnings are disclosed in the Notes to Consolidated Financial Statements. The approximate unfavorable incremental impact on the annual depreciation expense resulting from prior residual value estimate changes since 2019 is estimated to be $190 million in 2022, and were $309 million and $491 million in 2021 and 2020, respectively. Gains on used vehicle sales, net results were $257 million and $0.4 million in 2021 and 2020, respectively. Depreciation Sensitivity Based on our fleet of revenue earning equipment as of December 31, 2021, a hypothetical 10% reduction in estimated residual values would increase depreciation expense over the remaining life of our fleet by approximately $310 million. The current residual value estimates of our total fleet are at historically low levels. Our estimates reflect anticipated market conditions and are intended to reduce the probability of losses or need for additional depreciation during a potential cyclical downturn. While we believe that the carrying values and estimated sales proceeds for revenue earning equipment are reasonable, we cannot guarantee that if economic conditions deteriorate or future sales proceeds are adversely impacted, we will not realize losses on sales or be required to further reduce our residual value estimates. A variety of factors, many of which are outside of our control, could cause residual value estimates to differ from actual used vehicle sales pricing, such as changes in supply and demand of used vehicles; volatility in market conditions; changes in vehicle technology; competitor pricing; regulatory requirements; driver shortages; customer requirements and preferences; and changes in underlying assumption factors. As a result, future residual value estimates and resulting depreciation expense are subject to change based upon changes in these factors. Revenue Recognition. We generate revenue primarily through contracts with customers to lease, rent and maintain revenue earning equipment and to provide logistics management and dedicated transportation services. We enter into contracts that can include various combinations of products and services, which are generally capable of being distinct and accounted for as separate performance obligations. We account for a contract when it has approval and commitment from both parties, the rights of the parties are identified, payment terms are determined, the contract has commercial substance, and collectibility of consideration is probable. We generally recognize revenue over time as we provide the promised products or services to our customers in an amount we expect to receive in exchange for those products or services. 47 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS We offer a full service lease as well as a lease with more flexible maintenance options under our ChoiceLease product line in our FMS business segment, which are marketed, priced and managed as bundled products that include the equipment lease, maintenance and other related services. Our ChoiceLease product line includes the lease of a vehicle (lease component) and maintenance and other services (non-lease component). Contract consideration is allocated between the lease and non-lease components based on management's best estimate of the relative stand-alone selling price of each component. We do not sell the components of our ChoiceLease product offering on a stand-alone basis, therefore significant judgment is required to determine the stand-alone selling prices of the lease and maintenance components in order to allocate the consideration on a relative stand-alone selling price basis. For the lease component, we estimate the stand-alone selling price using the projected cash outflows related to the underlying leased vehicle, net of the estimated disposal proceeds, and a certain targeted return considering the weighted average cost of capital. For the non-lease component of the contract, we estimate the stand-alone selling price of the maintenance component using an expected cost-plus margin approach. The expected costs are based on our historical costs of providing maintenance services in our ChoiceLease arrangements. The margin is based on the historical margin percentages for our full service maintenance contracts in the SelectCare product line, as the maintenance performance obligation in those contracts is similar to maintenance in our ChoiceLease arrangements. Full service maintenance arrangements in SelectCare are priced based on targeted margin percentages for new and used vehicles by type of vehicle (trucks, tractors, and trailers), considering the fixed and variable costs of providing maintenance services. We recognize maintenance revenue using an input method, consistent with the estimated pattern of the costs to maintain the underlying vehicles. This generally results in the recognition of a contract liability for the portion of the customer's billings allocated to the maintenance service component of the agreement. The non-lease revenue from maintenance services related to our ChoiceLease product is recognized in "Lease & related maintenance and rental revenues" in the Consolidated Statements of Earnings. In 2021, 2020 and 2019, we recognized $1.0 billion, $965 million and $950 million, respectively. The stand-alone price for both the lease and non-lease components could vary in the future based on both external market conditions and our pricing strategies as a result of the market conditions. Pension Plans. We apply actuarial methods to determine the annual net periodic pension expense and pension plan liabilities on an annual basis, or on an interim basis if there is an event, such as a curtailment, requiring remeasurement. Each December, we review actual experience compared with the assumptions used and make adjustments to our assumptions, if warranted. In determining our annual estimate of periodic pension cost, we are required to make an evaluation of critical factors such as discount rate, expected long-term rate of return on assets, retirement rate and mortality. Discount rates are based upon a duration analysis of expected benefit payments and the equivalent average yield for high quality corporate fixed income investments as of our annual measurement date at December 31. In order to estimate the discount rate relevant to our plan, we use models that match projected benefits payments of our primary U.S. plan to coupons and maturities from a hypothetical portfolio of high quality corporate bonds. Long-term rate of return assumptions are based on a review of our asset allocation strategy and long-term expected asset returns. Investment management and other fees paid using plan assets are factored into the determination of asset return assumptions. Assumptions as to mortality of the participants in our pension plan is a key estimate in measuring the expected payments participants may receive over their lifetime, and therefore the amount of expense we will recognize. We update our mortality assumptions as deemed necessary by taking into consideration relevant actuarial studies as they become available as well as reassessing our own historical experience. Disclosure of the significant assumptions used in arriving at the 2021 net pension expense is presented in Note 19, “Employee Benefit Plans,” in the Notes to Consolidated Financial Statements. As part of our strategy to manage future pension costs and net funded status volatility, we regularly assess our pension investment strategy. Our U.S. pension investment policy and strategy seek to reduce the effects of future volatility on the fair value of our pension assets relative to our pension liabilities by increasing our allocation of high quality, longer-term fixed income securities and reducing our allocation of equity investments as the funded status of the plan improves. The composition of our pension assets was 20% equity securities and alternative assets and 80% debt securities and other investments as of December 31, 2021. We continually evaluate our mix of investments between equity and fixed income securities and adjust the composition of our pension assets when appropriate. In 2022, we adjusted our long-term expected rate of return assumption for our primary U.S. plan to 3.60% from 3.90% based on our expected asset mix which has a higher proportion of debt securities. Accounting guidance applicable to pension plans does not require immediate recognition of the effects of a deviation between these assumptions and actual experience or the revision of an estimate. This approach allows the favorable and 48 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS unfavorable effects that fall within an acceptable range to be netted and included in “Accumulated other comprehensive loss.” We had a pre-tax accumulated actuarial loss of $706 million and $855 million as of December 31, 2021 and 2020, respectively. To the extent the amount of cumulative actuarial gains and losses exceed 10% of the greater of the benefit obligation or plan assets, the excess amount is primarily amortized over the average remaining life expectancy of participants. As of December 31, 2021, the amount of the actuarial loss subject to amortization in 2022 and future years is $472 million. In 2022, we expect to amortize $22 million of net actuarial loss as a component of pension expense. The effect on years beyond 2022 will depend substantially upon the actual experience of our plans in future years. A sensitivity analysis of 2022 net pension expense to changes in key underlying assumptions for our primary plan, the U.S. pension plan, is presented below: Expected long-term rate of return on assets Discount rate Discount rate Assumed Rate 3.60% 2.95% 2.95% Change +/- 0.25 + 0.25 - 0.25 Impact on 2022 Net Pension Expense +/- $4 million NM NM Effect on December 31, 2021 Projected Benefit Obligation N/A - $50 million + $52 million Self-Insurance Accruals. Self-insurance accruals were $465 million and $444 million as of December 31, 2021 and 2020, respectively. The majority of our self-insurance relates to vehicle liability and workers’ compensation. We use a variety of statistical and actuarial methods that are widely used and accepted in the insurance industry to estimate amounts for claims that have been reported but not paid and claims incurred but not reported. In applying these methods and assessing their results, we consider such factors as frequency and severity of claims, claim development and payment patterns, and changes in the nature of our business, among others. Such factors are analyzed for each of our business segments. Our estimates may be impacted by such factors as increases in the market price for medical services, unpredictability of the size of jury awards and limitations inherent in the estimation process. We recognized a $6 million benefit in 2021, and a charge of $18 million in 2020 and 2019 from the development of estimated prior years' self-insured loss reserves. Based on self-insurance accruals at December 31, 2021, a 5% adverse change in actuarial claim loss estimates would increase operating expense in 2022 by approximately $23 million. 49 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Goodwill Impairment. We assess goodwill for impairment, as described in Note 1, “Summary of Significant Accounting Policies — Goodwill and Other Intangible Assets,” in the Notes to Consolidated Financial Statements, on an annual basis or more often if deemed necessary. As of December 31, 2021, total goodwill was $571 million. To determine whether goodwill is impaired, we are required to assess the fair value of each reporting unit and compare it to its carrying value. A reporting unit is a component of an operating segment for which discrete financial information is available and management regularly reviews its operating performance. We assess goodwill for impairment on October 1st of each year or more often if deemed necessary. In evaluating goodwill for impairment, we have the option to first assess qualitative factors to determine whether further impairment testing is necessary, such as macroeconomic conditions, changes in our industry and the markets in which we operate, and our market capitalization as well as our reporting units' historical and expected future financial performance. If we conclude that it is more likely than not that a reporting unit's fair value is less than its carrying value or we bypass the optional qualitative assessment, recoverability is assessed by comparing the fair value of the reporting unit with its carrying amount. If a reporting unit's carrying value exceeds its fair value, we will measure any goodwill impairment losses as the amount by which the carrying amount of a reporting unit exceeds its fair value, not to exceed the total amount of goodwill allocated to that reporting unit. For quantitative tests, we estimated the fair value of the reporting units using a combination of both a market and income approach. Under the market approach, we use a selection of comparable publicly-traded companies that correspond to the reporting unit to derive a market-based multiple. Under the income approach, the fair value of the reporting unit is estimated based on the discounted present value of the projected future cash flows. Rates used to discount cash flows are dependent upon interest rates and the cost of capital based on our industry and capital structure, adjusted for equity and size risk premiums based on market capitalization. Estimates of future cash flows are dependent on our knowledge and experience about past and current events and significant judgments and assumptions about conditions we expect to exist, including revenue growth rates, margins, long-term growth rates, capital requirements, proceeds from the sale of used vehicles, the ability to utilize our tax net operating losses, and the discount rate. Our estimates of cash flows are also based on historical and future operating performance, economic conditions and actions we expect to take. In addition to these factors, our SCS and DTS reporting units are dependent on several key customers or industry sectors. The loss of a key customer may have a significant impact to our SCS or DTS reporting units, causing us to assess whether or not the event resulted in a goodwill impairment loss. In making our assessments of fair value, we rely on our knowledge and experience about past and current events and assumptions about conditions we expect to exist in the future. These assumptions are based on a number of factors, including future operating performance, economic conditions, actions we expect to take and present value techniques. There are inherent uncertainties related to these factors and management’s judgment in applying them to the analysis of goodwill impairment. It is possible that assumptions underlying the impairment analysis will change in such a manner that impairment in value may occur in the future. We conduct additional sensitivity analyses to assess the risk for potential impairment based upon changes in the key assumptions in our goodwill valuation test, including long-term growth rates and discount rates. On October 1, 2021, we completed our annual goodwill impairment test for all reporting units. Consistent with our rotation policy, we conducted a qualitative analysis for the FMS North America reporting unit and a quantitative test for our remaining reporting units. Based on these analyses, we determined that the fair values more likely than not exceeded their respective carrying values for each reporting unit. Income Taxes. Our overall tax position is complex and requires careful analysis by management to estimate the expected realization of income tax assets and liabilities. Tax regulations can require items to be included in the tax return at different times than the items are reflected in the financial statements. As a result, the effective tax rate reflected in the financial statements can be different than that reported in the tax return. Timing differences create deferred tax assets and liabilities. Deferred tax assets generally represent items that can be used as a tax deduction or credit in the tax return in future years, for which we have already recognized the tax benefit in the financial statements. Deferred tax assets were $651 million and $814 million as of December 31, 2021 and 2020, respectively. We recognize a valuation allowance for deferred tax assets to reduce such assets to amounts expected to be realized. As of December 31, 2021 and 2020, the deferred tax valuation allowance was $23 million and $41 million, respectively. In determining the required level of valuation allowance, we consider whether it is more likely than not that all or some portion of deferred tax assets will not be realized. This assessment is based on management’s expectations as to whether sufficient taxable income of an appropriate character will be realized within tax carryback and carryforward periods. Our assessment involves estimates and assumptions about matters that are inherently uncertain, and unanticipated events or circumstances could cause actual results to differ from these estimates. Should we change our estimate of the amount of deferred tax assets that we would 50 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS be able to realize, an adjustment to the valuation allowance would result in an increase or decrease to the provision for income taxes in the period such a change in estimate was made. As part of our calculation of the provision for income taxes, we determine whether the benefits of our tax positions are at least more likely than not of being sustained upon audit based on the technical merits of the tax position. We accrue the largest amount of the benefit that has a cumulative probability of greater than 50% of being sustained. These accruals require management to make estimates and judgments with respect to the ultimate outcome of a tax audit. Actual results could vary materially from these estimates. A number of years may elapse before a particular matter for which we have established a reserve is audited and finally resolved. The number of years exposed to audit due to open statutes varies depending on the tax jurisdiction. The tax benefit that has been previously reserved because of a failure to meet the “more likely than not” recognition threshold would be recognized in our income tax expense in the first interim period when the uncertainty is resolved under any one of the following conditions: (1) the tax position has been determined to be “more likely than not” of being sustained, (2) the tax position, amount and/or timing is ultimately settled through negotiation or litigation, or (3) the statutes of limitations for the tax position has expired. Refer to Note 11, “Income Taxes,” in the Notes to Consolidated Financial Statements for further discussion. RECENT ACCOUNTING PRONOUNCEMENTS Refer to Note 2, “Recent Accounting Pronouncements,” in the Notes to Consolidated Financial Statements for a discussion of recent accounting pronouncements. 51 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS NON-GAAP FINANCIAL MEASURES Non-GAAP Financial Measures. This Annual Report on Form 10-K includes information extracted from consolidated financial information that is not required by U.S. GAAP to be presented in the financial statements. Certain elements of this information are considered “non-GAAP financial measures” as defined by SEC rules. Non-GAAP financial measures should be considered in addition to, but not as a substitute for or superior to, other measures of financial performance or liquidity prepared in accordance with U.S. GAAP. Also, our non-GAAP financial measures may not be comparable to financial measures used by other companies. We provide a reconciliation of each of these non-GAAP financial measures to the most comparable GAAP measure in this non-GAAP financial measures section or in the MD&A above. We also provide the reasons why management believes each non-GAAP financial measure is useful to investors in this section. Specifically, we refer to the following non-GAAP financial measures in this Form 10-K: Non-GAAP Financial Measure Comparable GAAP Measure Operating Revenue Measures: Operating Revenue FMS Operating Revenue SCS Operating Revenue DTS Operating Revenue Total Revenue FMS Total Revenue SCS Total Revenue DTS Total Revenue FMS EBT as a % of FMS Operating Revenue FMS EBT as a % of FMS Total Revenue SCS EBT as a % of SCS Operating Revenue SCS EBT as a % of SCS Total Revenue DTS EBT as a % of DTS Operating Revenue DTS EBT as a % of DTS Total Revenue Comparable Earnings Measures: Comparable Earnings (Loss) Before Income Tax Earnings (Loss) Before Income Tax Comparable Earnings (Loss) Earnings (Loss) from Continuing Operations Comparable Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA) Net Earnings (Loss) Comparable EPS Comparable Tax Rate Adjusted Return on Equity (ROE) Cash Flow Measures: Total Cash Generated and Free Cash Flow EPS from Continuing Operations Effective Tax Rate from Continuing Operations Not Applicable. However, non-GAAP elements of the calculation have been reconciled to the corresponding GAAP measures. A numerical reconciliation of net earnings to adjusted net earnings and average shareholders' equity to adjusted average equity is provided in the following reconciliations. Cash Provided by Operating Activities from Continuing Operations 52 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Set forth in the table below is an overview of each non-GAAP financial measure and why management believes that presentation of each non-GAAP financial measure provides useful information to investors. Operating Revenue Measures: Operating Revenue FMS Operating Revenue SCS Operating Revenue DTS Operating Revenue FMS EBT as a % of FMS Operating Revenue SCS EBT as a % of SCS Operating Revenue DTS EBT as a % of DTS Operating Revenue Operating revenue is defined as total revenue for Ryder System, Inc. or each business segment (FMS, SCS and DTS) excluding any (1) fuel and (2) subcontracted transportation, as well as (3) revenue from our ChoiceLease liability insurance program which was discontinued in early 2020. We believe operating revenue provides useful information to investors as we use it to evaluate the operating performance of our core businesses and as a measure of sales activity at the consolidated level for Ryder System, Inc., as well as for each of our business segments. We also use segment EBT as a percentage of segment operating revenue for each business segment for the same reason. Note: FMS EBT, SCS EBT and DTS EBT, our primary measures of segment performance, are not non-GAAP measures. Fuel: We exclude FMS, SCS and DTS fuel from the calculation of our operating revenue measures, as fuel is an ancillary service that we provide our customers, which is impacted by fluctuations in market fuel prices and the costs are largely a pass-through to our customers, resulting in minimal changes in our profitability during periods of steady market fuel prices. However, profitability may be positively or negatively impacted by rapid changes in market fuel prices during a short period of time, as customer pricing for fuel services is established based on current market fuel costs. Subcontracted transportation: We exclude subcontracted transportation from the calculation of our operating revenue measures, as these services are also typically a pass- through to our customers and, therefore, fluctuations result in minimal changes to our profitability. While our SCS and DTS business segments subcontract certain transportation services to third party providers, our FMS business segment does not engage in subcontracted transportation and, therefore, this item is not applicable to FMS. ChoiceLease liability insurance: We exclude ChoiceLease liability insurance as we announced our plan in the first quarter of 2020 to exit the extension of our liability insurance coverage for ChoiceLease customers. The exit of this program was completed in the first quarter of 2021. We are excluding the revenues associated with this program for better comparability of our on-going operations. 53 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Comparable Earnings Measures: Comparable Earnings (Loss) before Income Taxes (EBT) Comparable Earnings (Loss) Comparable Earnings (Loss) per Diluted Common Share (EPS) Comparable Tax Rate Adjusted Return on Equity (ROE) Comparable Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA) Comparable EBT, comparable earnings and comparable EPS are defined, respectively, as GAAP EBT, earnings and EPS, all from continuing operations, excluding (1) non- operating pension costs, net and (2) any other significant items that are not representative of our business operations. We believe these comparable earnings measures provide useful information to investors and allow for better year-over-year comparison of operating performance. Non-operating pension costs, net: Our comparable earnings measures exclude non- operating pension costs, which include the amortization of net actuarial loss and prior service cost, interest cost and expected return on plan assets components of pension and postretirement benefit costs, as well as any significant charges for settlements or curtailments if recognized. We exclude non-operating pension costs, net because we consider these to be impacted by financial market performance and outside the operational performance of our business. Other Items Impacting Comparability: Our comparable and adjusted earnings measures also exclude other significant items that are not representative of our business operations as detailed in the reconciliation table below. These other significant items vary from period to period and, in some periods, there may be no such significant items. Comparable tax rate is computed using the same methodology as the GAAP provision for income taxes. Income tax effects of non-GAAP adjustments are calculated based on the marginal tax rates to which the non-GAAP adjustments are related. Adjusted ROE is defined as adjusted net earnings divided by adjusted average shareholders' equity and represents the rate of return on shareholders' investment. Other items impacting comparability described above are excluded, as applicable, from the calculation of net earnings and average shareholders' equity. We use adjusted ROE as an internal measure of how effectively we use the owned capital invested in our operations. Comparable EBITDA is defined as net earnings (loss), first adjusted to exclude discontinued operations and the following items, all from continuing operations: (1) non- operating pension costs, net and (2) any other items that are not representative of our business operations (these items are the same items that are excluded from comparable earnings measures for the relevant periods as described immediately above) and then adjusted further for (1) interest expense, (2) income taxes, (3) depreciation, (4) used vehicle sales results and (5) amortization. We believe comparable EBITDA provides investors with useful information, as it is a standard measure commonly reported and widely used by analysts, investors and other interested parties to measure financial performance and our ability to service debt and meet our payment obligations. In addition, we believe that the inclusion of comparable EBITDA provides consistency in financial reporting and enables analysts and investors to perform meaningful comparisons of past, present and future operating results. Other companies may calculate comparable EBITDA differently; therefore, our presentation of comparable EBITDA may not be comparable to similarly-titled measures used by other companies. Comparable EBITDA should not be considered as an alternative to net earnings (loss), earnings (loss) from continuing operations before income taxes or earnings (loss) from continuing operations determined in accordance with GAAP, as an indicator of the Company’s operating performance, as an alternative to cash flows from operating activities (determined in accordance with GAAP), as an indicator of cash flows, or as a measure of liquidity. 54 Cash Flow Measures: Total Cash Generated Free Cash Flow ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS We consider total cash generated and free cash flow to be important measures of comparative operating performance, as our principal sources of operating liquidity are cash from operations and proceeds from the sale of revenue earning equipment. Total Cash Generated is defined as the sum of (1) net cash provided by operating activities, (2) net cash provided by the sale of revenue earning equipment, (3) net cash provided by the sale of operating property and equipment and (4) other cash inflows from investing activities. We believe total cash generated is an important measure of total cash flows generated from our ongoing business activities. Free Cash Flow is defined as the net amount of cash generated from operating activities and investing activities (excluding changes in restricted cash and acquisitions) from continuing operations. We calculate free cash flow as the sum of (1) net cash provided by operating activities, (2) net cash provided by the sale of revenue earning equipment and operating property and equipment, and (3) other cash inflows from investing activities, less (4) purchases of property and revenue earning equipment. We believe free cash flow provides investors with an important perspective on the cash available for debt service and for shareholders, after making capital investments required to support ongoing business operations. Our calculation of free cash flow may be different from the calculation used by other companies and, therefore, comparability may be limited. * See Total Cash Generated and Free Cash Flow reconciliations in the Financial Resources and Liquidity section of Management's Discussion and Analysis. 55 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS The following table provides a reconciliation of GAAP earnings (loss) before taxes (EBT), earnings (loss), and earnings (loss) per diluted share (Diluted EPS) from continuing operations to comparable EBT, comparable earnings and comparable EPS. Certain items included in EBT, earnings and diluted EPS from continuing operations have been excluded from our comparable EBT, comparable earnings and comparable diluted EPS measures. The following table lists a summary of these items, which are discussed in more detail throughout our MD&A and within the Notes to Consolidated Financial Statements: Continuing Operations Years ended December 31, 2020 (In thousands, except per share amounts) 2019 2021 EBT Non-operating pension costs, net (1) Restructuring and other, net (2) ERP implementation costs (2) Gains on sale of properties (2) Early redemption of medium-term notes (2) ChoiceLease liability insurance revenue (2) Comparable EBT Earnings (loss) Non-operating pension costs, net (1) Restructuring and other, net (including ChoiceLease liability insurance results) (2) ERP implementation costs (2) Gains on sale of properties (2) Early redemption of medium-term notes (2) Tax adjustments, net (3) Comparable Earnings Diluted EPS Non-operating pension costs, net (1) Restructuring and other, net (including ChoiceLease liability insurance results) (2) ERP implementation costs (2) Gains on sale of properties (2) Early redemption of medium-term notes (2) Tax adjustments, net (3) Comparable EPS _______________ $ $ $ $ $ $ 692,640 $ (577) 19,656 12,715 (42,031) — (777) 681,626 $ (130,360) $ 11,167 76,364 34,251 (5,418) 8,999 (23,817) (28,814) $ 521,598 $ (2,990) (111,996) $ 5,273 17,750 9,443 (31,509) — 675 514,967 $ 9.70 $ (0.06) 0.34 0.18 (0.59) — 0.01 9.58 $ 43,602 25,428 (5,027) 6,863 22,064 (13,793) $ (2.15) $ 0.10 0.84 0.49 (0.10) 0.13 0.42 (0.27) $ (42,271) 60,406 35,308 21,260 (18,614) — — 56,089 (23,272) 44,852 26,532 15,779 (13,845) — 3,508 53,554 (0.45) 0.85 0.51 0.30 (0.26) — 0.06 1.01 (1) Refer to Note 19, “Employee Benefit Plans,” in the Notes to Consolidated Financial Statements for additional information. (2) Refer to Note 21, “Other Items Impacting Comparability,” in the Notes to Consolidated Financial Statements for additional information. (3) In 2021, adjustments include expense related to expiring state net operating losses. In 2020, adjustments include a valuation allowance of $13 million on our U.K. deferred tax assets, expiring state net operating losses of $7 million, and state law changes of $2 million. In 2019, adjustments primarily include expiring state net operating losses of $5 million. The following table provides a reconciliation of the effective tax rate to the comparable tax rate: Effective tax rate on continuing operations (1) Tax adjustments and income tax effects of non-GAAP adjustments (2) Comparable tax rate on continuing operations (1) _______________ 2021 Years ended December 31, 2020 2019 24.7% (0.2)% 24.5% (In thousands) (14.1)% (38.0)% (52.1)% (44.9)% 49.4% 4.5% (1) The effective tax rate on continuing operations and comparable tax rate are based on EBT and comparable EBT, respectively, found on the previous page. (2) Refer to the table above for more information on tax adjustments. Income tax effects of non-GAAP adjustments are calculated based on the marginal tax rates to which the non-GAAP adjustments are related. 56 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS The following table provides a reconciliation of earnings (loss) to comparable EBITDA: Net earnings (loss) Loss from discontinued operations, net of tax Provision for (benefit from) income taxes EBT Non-operating pension costs, net (1) Other items impacting comparability, net (2) Comparable EBT Interest expense (3) Depreciation Used vehicle sales, net (4) Amortization Comparable EBITDA _______________ Years ended December 31, 2021 2020 (In thousands) 519,041 $ 2,557 171,042 692,640 (577) (10,437) 681,626 213,892 1,786,218 (257,402) 8,146 2,432,480 $ (122,250) $ 10,254 (18,364) (130,360) 11,167 90,379 (28,814) 252,343 2,027,413 (414) 7,730 2,258,258 $ $ $ 2019 (24,410) 1,138 (18,999) (42,271) 60,406 37,954 56,089 241,381 1,878,929 58,706 8,294 2,243,399 (1) Refer to Note 19, “Employee Benefit Plans,” in the Notes to Consolidated Financial Statements for additional information. (2) Refer to the table above in the Full Year Operating Results by Segment for a discussion on items excluded from our comparable measures and their classification within our Consolidated Statements of Earnings and Note 21, “Other Items Impacting Comparability” in the Notes to Consolidated Financial Statements for additional information. In 2020, interest expense of $9 million recorded for the early redemption of two medium-term notes is excluded as it is presented above in "Other items impacting comparability, net." (3) (4) Refer to Note 6,"Revenue Earning Equipment, net," in the Notes to Consolidated Financial Statements for additional information. The following table provides a reconciliation of total revenue to operating revenue: Total revenue Subcontracted transportation and fuel ChoiceLease liability insurance revenue (1) Operating revenue _______________ 2021 Years ended December 31, 2020 (In thousands) 2019 $ $ 9,662,953 $ (1,833,732) (777) 7,828,444 $ 8,420,091 $ (1,372,235) (23,817) 7,024,039 $ 8,925,801 (1,701,469) (35,260) 7,189,072 (1) In the first quarter of 2021, we completed the previously announced exit of the extension of our liability insurance coverage for ChoiceLease customers. The following table provides a reconciliation of FMS total revenue to FMS operating revenue: FMS total revenue Fuel ChoiceLease liability insurance revenue (1) FMS operating revenue FMS EBT FMS EBT as a % of FMS total revenue FMS EBT as a % of FMS operating revenue 2021 Years ended December 31, 2020 (In thousands) 2019 $ 5,678,948 $ 5,170,467 $ 5,571,403 $ $ (737,640) (777) (569,074) (23,817) (816,362) (35,260) 4,940,531 $ 4,577,576 $ 4,719,781 663,090 $ (141,957) $ (70,274) 11.7% 13.4% (2.7)% (3.1)% (1.3)% (1.5)% _______________ (1) In the first quarter of 2021, we completed the previously announced exit of the extension of our liability insurance coverage for ChoiceLease customers. 57 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS The following table provides a reconciliation of SCS total revenue to SCS operating revenue: SCS total revenue Subcontracted transportation and fuel SCS operating revenue SCS EBT SCS EBT as a % of SCS total revenue SCS EBT as a % of SCS operating revenue Years ended December 31, 2021 2020 2019 (In thousands) 3,154,798 $ 2,544,420 $ 2,551,271 (944,282) (674,054) (671,306) 2,210,516 $ 1,870,366 $ 1,879,965 117,351 $ 159,940 $ 145,060 3.7% 5.3% 6.3% 8.6% 5.7% 7.7% $ $ $ 58 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS The following table provides a reconciliation of DTS total revenue to DTS operating revenue: DTS total revenue Subcontracted transportation and fuel DTS operating revenue DTS EBT DTS EBT as a % of DTS total revenue DTS EBT as a % of DTS operating revenue Years ended December 31, 2021 2020 2019 (In thousands) 1,457,188 $ 1,229,374 $ 1,417,483 (402,264) (300,127) 1,054,924 $ 929,247 $ (444,789) 972,694 49,058 $ 73,442 $ 81,149 3.4% 4.7% 6.0% 7.9% 5.7% 8.3% $ $ $ The following tables provide numerical reconciliations of net earnings to adjusted net earnings and average shareholders' equity to adjusted average shareholders' equity (Adjusted ROE), and of the non-GAAP elements used to calculate the adjusted return on equity to the corresponding GAAP measures: Net earnings (loss) Other items impacting comparability, net (1) Income taxes (2) Adjusted earnings (loss) before income taxes Adjusted income taxes (3) Adjusted net earnings (loss) [A] Average shareholders’ equity Average adjustments to shareholders’ equity (4) Adjusted average shareholders’ equity [B] Adjusted return on equity [A/B] _______________ Years ended December 31, 2021 2020 (In thousands) 2019 519,041 $ (10,437) 171,042 679,646 (164,245) (122,250) $ 90,379 (18,333) (50,204) 20,883 515,401 $ (29,321) $ (24,410) 37,954 (18,951) (5,407) 12,972 7,565 2,453,010 $ 14,436 2,467,446 $ 2,256,830 $ 59,680 2,316,510 $ 20.9% (1.3)% 2,532,875 14,988 2,547,863 0.3% $ $ $ $ (1) Refer to the table above in the Full Year Operating Results by Segment for a discussion on items excluded from our comparable measures and their classification within our Consolidated Statements of Earnings and Note 21, “Other Items Impacting Comparability” in the Notes to Consolidated Financial Statements for additional information. Includes income taxes on discontinued operations. (2) (3) Represents provision for income taxes plus income taxes on other items impacting comparability. (4) Represents the impact of other items impacting comparability, net of tax, to equity for the respective period. The following table provides a reconciliation of forecasted net cash provided by operating activities to forecasted total cash generated and forecasted free cash flow for 2022: Net cash provided by operating activities Proceeds from sales (primarily revenue earning equipment) (1) Total cash generated Purchases of property and revenue earning equipment (1) Forecasted free cash flow _______________ (1) Included in cash flows from investing activities. 59 Forecast 2022 (In millions) $ 2,250 750 3,000 (2,800 - 2,700) $200 - $300 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS Forward-looking statements (within the meaning of the Federal Private Securities Litigation Reform Act of 1995) are statements that relate to expectations, beliefs, projections, future plans and strategies, anticipated events or trends concerning matters that are not historical facts. These statements are often preceded by or include the words “believe,” “expect,” “intend,” “estimate,” “anticipate,” “will,” “may,” “could,” “should” or similar expressions. This Annual Report contains forward-looking statements including statements regarding: • • • • • • • • • • • • • • • • • • • • • • our expectations with respect to the ongoing effects of the COVID-19 pandemic, including the global supply chain disruption, on our business and financial results; our expectations with respect to production shutdowns and their impact on our automotive business within the SCS and FMS business segments; our expectations regarding supply of vehicles and its effect on pricing and demand; our expectations of the long-term residual values of revenue earning equipment, including the probability of incurring losses or having to decrease residual value estimates in the event of a potential cyclical downturn; our expectations regarding the effects of acquisitions on our SCS business segment; our expectations regarding the impact of labor shortages on labor and subcontracted transportation costs; our expectations in our FMS business segment regarding anticipated ChoiceLease pricing actions and revenue, fleet growth, sales volume and earnings; our expectations in our SCS and DTS business segments regarding anticipated operating revenue, trends, earnings, sales activity and long-term growth; our expectations regarding industry and market trends and their potential impact on our business; the expected pricing for used vehicles and sales channel mix; our expectations of cash flow from operating activities, free cash flow, and capital expenditures; our expected future contractual cash obligations and commitments; our ability to meet our objectives with the share repurchase programs; the adequacy of our accounting estimates and reserves for goodwill and other asset impairments, residual values and other depreciation assumptions, deferred income taxes and annual effective tax rates, variable revenue considerations, the valuation of our pension plans, allowance for credit losses, and self-insurance loss reserves; the adequacy of our fair value estimates of employee incentive awards under our share-based compensation plans, publicly traded debt and other debt; the adequacy and timing of our fair value estimates for the purposes of our purchase consideration allocation with respect to acquisitions; our ability to fund all of our operating, investing and financial needs for the foreseeable future through internally generated funds and outside funding sources; our expected level of use and availability of outside funding sources, anticipated future payments under debt and lease agreements, and risk of losses resulting from counterparty default under hedging and derivative agreements; the anticipated impact of fuel price, subcontracted transportation costs and exchange rate fluctuations; our expectations as to return on pension plan assets, future pension expense and estimated contributions; our expectations regarding the scope and anticipated outcomes with respect to certain claims, proceedings and lawsuits; the ultimate disposition of estimated environmental liabilities; 60 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS our ability to access commercial paper and other available debt financing in the capital markets; the impact of our strategic investments; our expectations regarding losses under guarantees; the status of our unrecognized tax benefits related to the U.S. federal, state and foreign tax positions; our expectation regarding the ability to realize our deferred tax assets; our expectations regarding the completion and ultimate outcome of certain tax audits; our intent to permanently reinvest the earnings of our non U.K. & Germany foreign subsidiaries indefinitely; the anticipated impact of recent accounting pronouncements; our intent to exit the FMS U.K. business, subject to consultation obligations under U.K. law; and our expectations regarding the effect of changes to systems and processes on our internal control over financial reports. • • • • • • • • • • These statements, as well as other forward-looking statements contained in this Annual Report, are based on our current plans and expectations and are subject to risks, uncertainties and assumptions. We caution readers that certain important factors could cause actual results and events to differ significantly from those expressed in any forward-looking statements. These risk factors, among others, include the following: • Market Conditions: ◦ ◦ ◦ ◦ ◦ ◦ Changes in general economic and financial conditions in the U.S. and worldwide leading to decreased demand for our services and products, lower profit margins, increased levels of bad debt and reduced access to credit and financial markets. Decreases in freight demand which would impact both our transactional and variable-based contractual business. Changes in our customers’ operations, financial condition or business environment that may limit their demand for, or ability to purchase, our services and products. Decreases in market demand affecting the commercial rental market and used vehicle sales as well as global economic conditions. Volatility in customer volumes and shifting customer demand in the industries serviced by our SCS business. Changes in current financial, tax or regulatory requirements that could negatively impact our financial results. • Competition: ◦ ◦ ◦ ◦ Advances in technology may impact demand for our services or may require increased investments to remain competitive, and our customers may not be willing to accept higher prices to cover the cost of these investments. Competition from other service providers, some of which have greater capital resources or lower capital costs, or from our customers, who may choose to provide services themselves. Continued consolidation in the markets where we operate which may create large competitors with greater financial resources. Our inability to maintain current pricing levels due to economic conditions, demand for services, customer acceptance or competition. • Profitability: ◦ Lower than expected sales volumes or customer retention levels. 61 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ Decreases in commercial rental fleet utilization and pricing. Lower than expected used vehicle sales pricing levels and fluctuations in the anticipated proportion of retail versus wholesale sales. Loss of key customers in our SCS and DTS business segments. Our inability to adapt our product offerings to meet changing consumer preferences on a cost-effective basis. The inability of our legacy information technology systems to provide timely access to data. Sudden changes in market fuel prices and fuel shortages. Higher prices for vehicles, diesel engines and fuel as a result of new regulations. Higher than expected maintenance costs and lower than expected benefits associated with our maintenance initiatives. Lower than expected revenue growth due to production delays at our automotive SCS customers, primarily related to the worldwide semiconductor supply shortage. The inability of an original equipment manufacturer or supplier to provide vehicles or components, primarily related to the worldwide semiconductor supply shortage. Our inability to successfully execute our strategic returns and asset management initiatives, maintain our fleet at normalized levels and right-size our fleet in line with demand. Our key assumptions and pricing structure, including any assumptions made with respect to inflation, of our SCS and DTS contracts prove to be inaccurate. Increased unionizing, labor strikes and work stoppages. Difficulties in attracting and retaining drivers and technicians due to driver and technician shortages, which may result in higher costs to procure drivers and technicians and higher turnover rates affecting our customers. Our inability to manage our cost structure. Our inability to limit our exposure for customer claims. Unfavorable or unanticipated outcomes in legal or regulatory proceedings or uncertain positions. Business interruptions or expenditures due to severe weather or other natural occurrences. • Financing Concerns: ◦ ◦ ◦ ◦ Higher borrowing costs. Unanticipated interest rate and currency exchange rate fluctuations. Negative funding status of our pension plans caused by lower than expected returns on invested assets and unanticipated changes in interest rates. Instability in U.S. and worldwide credit markets, resulting in higher borrowing costs and/or reduced access to credit. • Accounting Matters: ◦ ◦ ◦ Reductions in residual values or useful lives of revenue earning equipment. Increases in compensation levels, retirement rate and mortality resulting in higher pension expense; regulatory changes affecting pension estimates, accruals and expenses. Changes in accounting rules, assumptions and accruals. 62 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS ◦ Difficulties related to recent implementation of our Enterprise Resource Planning system and related processes. • Other risks detailed from time to time in our SEC filings, including in “Item 1A. Risk Factors” of this Annual Report. New risk factors emerge from time to time and it is not possible for management to predict all such risk factors or to assess the impact of such risk factors on our business. As a result, no assurance can be given as to our future results or achievements. You should not place undue reliance on the forward-looking statements contained herein, which speak only as of the date of this Annual Report. We do not intend, or assume any obligation, to update or revise any forward-looking statements contained in this Annual Report, whether as a result of new information, future events or otherwise. 63 ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK The information required by ITEM 7A is included in ITEM 7 of PART II of this report. 64 ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA FINANCIAL STATEMENTS Management’s Report on Internal Control over Financial Reporting ..................................................... Report of Independent Registered Public Accounting Firm (PCAOB ID 238) ....................................... Consolidated Statements of Earnings ...................................................................................................... Consolidated Statements of Comprehensive Income .............................................................................. Consolidated Balance Sheets ................................................................................................................... Consolidated Statements of Cash Flows .................................................................................................. Consolidated Statements of Shareholders’ Equity ................................................................................... Notes to Consolidated Financial Statements: Note 1. Summary of Significant Accounting Policies .......................................................................... Note 2. Recent Accounting Pronouncements ........................................................................................ Note 3. Segment Reporting ................................................................................................................... Note 4. Revenue .................................................................................................................................... Note 5. Receivables, Net ....................................................................................................................... Note 6. Revenue Earning Equipment, Net ............................................................................................ Note 7. Operating Property and Equipment, Net .................................................................................. Note 8. Goodwill ................................................................................................................................... Note 9. Intangible Assets, Net ............................................................................................................... Note 10. Accrued Expenses and Other Liabilities ................................................................................ Note 11. Income Taxes .......................................................................................................................... Note 12. Leases ..................................................................................................................................... Note 13. Debt ........................................................................................................................................ Note 14. Guarantees .............................................................................................................................. Note 15. Share Repurchase Programs ................................................................................................... Note 16. Accumulated Other Comprehensive Loss .............................................................................. Note 17. Earnings Per Share ................................................................................................................. Note 18. Share-Based Compensation Plans .......................................................................................... Note 19. Employee Benefit Plans ......................................................................................................... Note 20. Environmental Matters ........................................................................................................... Note 21. Other Items Impacting Comparability .................................................................................... Note 22. Contingencies and Other Matters ........................................................................................... Note 23. Supplemental Cash Flow Information .................................................................................... Note 24. Acquisitions ............................................................................................................................ Consolidated Financial Statement Schedule for the Years Ended December 31, 2020, 2019 and 2018: Schedule II — Valuation and Qualifying Accounts .............................................................................. Page No. 66 67 69 70 71 72 73 74 83 85 88 90 90 92 93 93 94 95 98 101 103 103 104 104 105 107 113 114 115 116 116 118 All other schedules are omitted because they are not applicable or the required information is shown in the consolidated financial statements or notes thereto. 65 MANAGEMENT’S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING TO THE SHAREHOLDERS OF RYDER SYSTEM, INC.: Management of Ryder System, Inc., together with its consolidated subsidiaries (Ryder), is responsible for establishing and maintaining adequate internal control over financial reporting as defined in Rules 13a-15(f) and 15d-15(f) under the Securities Exchange Act of 1934. Ryder’s internal control over financial reporting is designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of the consolidated financial statements for external purposes in accordance with accounting principles generally accepted in the United States of America. Ryder’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of Ryder; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that our receipts and expenditures are being made only in accordance with authorizations of Ryder’s management and directors; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of Ryder’s assets that could have a material effect on the consolidated financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Management assessed the effectiveness of Ryder’s internal control over financial reporting as of December 31, 2021. In making this assessment, management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission in “Internal Control — Integrated Framework (2013).” Based on our assessment and those criteria, management determined that Ryder maintained effective internal control over financial reporting as of December 31, 2021. Ryder’s independent registered public accounting firm, PricewaterhouseCoopers LLP, has audited the effectiveness of Ryder’s internal control over financial reporting as of December 31, 2021. Their report appears on the subsequent page. 66 Report of Independent Registered Public Accounting Firm To the Board of Directors and Shareholders of Ryder System, Inc. Opinions on the Financial Statements and Internal Control over Financial Reporting We have audited the accompanying consolidated balance sheets of Ryder System, Inc. and its subsidiaries (the “Company”) as of December 31, 2021 and 2020, and the related consolidated statements of earnings, of comprehensive income, of shareholders' equity and of cash flows for each of the three years in the period ended December 31, 2021, including the related notes and financial statement schedule listed in the accompanying index (collectively referred to as the “consolidated financial statements”). We also have audited the Company's internal control over financial reporting as of December 31, 2021, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of December 31, 2021 and 2020, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2021 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2021, based on criteria established in Internal Control - Integrated Framework (2013) issued by the COSO. Basis for Opinions The Company's management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express opinions on the Company’s consolidated financial statements and on the Company's internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. Definition and Limitations of Internal Control over Financial Reporting A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. 67 Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. Critical Audit Matters The critical audit matter communicated below is a matter arising from the current period audit of the consolidated financial statements that was communicated or required to be communicated to the audit committee and that (i) relates to accounts or disclosures that are material to the consolidated financial statements and (ii) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates. Revenue Earning Equipment - Residual Values As described in Notes 1 and 6 to the consolidated financial statements, the net carrying amount of revenue earning equipment was $8.3 billion as of December 31, 2021. Depreciation expense was $1.7 billion primarily related to Fleet Management Solutions (FMS) revenue earning equipment. Revenue earning equipment, comprised of vehicles, is initially recorded at cost inclusive of vendor rebates. The provision for depreciation is computed using the straight-line method. As disclosed by management, they periodically review and adjust, as appropriate, the estimated residual values and useful lives of existing revenue earning equipment. Management’s review of the estimated residual values and useful lives of revenue earning equipment is based on vehicle class (i.e., generally subcategories of trucks, tractors and trailers by weight and usage), historical and current market prices, third-party expected future market prices, expected lives of vehicles, and expected sales in the wholesale or retail markets, among other factors. The principal considerations for our determination that performing procedures relating to revenue earning equipment - residual values is a critical audit matter are the significant judgment by management when estimating residual values, which in turn led to a high degree of auditor judgment, subjectivity and effort in performing procedures and in evaluating the significant judgment by management in estimating residual values related to the Company’s historical and current market prices, third- party expected future market prices, and expected sales in the wholesale and retail markets. Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our overall opinion on the consolidated financial statements. These procedures included testing the effectiveness of controls relating to management’s assessment of, and related adjustments to, the estimated residual values of revenue earning equipment. These procedures also included, among others (i) testing management’s process for developing the estimated residual values of revenue earning equipment, (ii) testing the accuracy of the Company’s historical used vehicle sales data and historical and current market prices, (iii) evaluating the reasonableness of management's significant assumptions related to third party expected future market prices and the expected sales in the wholesale and retail markets, and (iv) testing the calculation of the adjustment to depreciation expense based on updated estimated residual values. Evaluating management’s significant assumptions related to third party expected future market prices of used vehicles and the expected sales of used vehicles in the wholesale and retail markets involved evaluating whether the assumptions used were reasonable considering (i) past trends in the used vehicle sales market, (ii) consistency with external market and industry data, and (iii) consistency with evidence obtained in other areas of the audit. /s/ PricewaterhouseCoopers LLP Hallandale Beach, Florida February 17, 2022 We have served as the Company’s auditor since 2006. 68 RYDER SYSTEM, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF EARNINGS Years ended December 31, 2021 2020 2019 (In thousands, except per share amounts) Lease & related maintenance and rental revenues $ 3,994,481 $ 3,704,045 $ 3,784,744 Services revenue Fuel services revenue Total revenues Cost of lease & related maintenance and rental Cost of services Cost of fuel services Other operating expenses Selling, general and administrative expenses Non-operating pension costs, net Used vehicle sales, net Interest expense Miscellaneous (income) loss, net Restructuring and other items, net Earnings (loss) from continuing operations before income taxes Provision for (benefit from) income taxes Earnings (loss) from continuing operations Loss from discontinued operations, net of tax Net earnings (loss) Earnings (loss) per common share — Basic Continuing operations Discontinued operations Net earnings (loss) Earnings (loss) per common share — Diluted Continuing operations Discontinued operations Net earnings (loss) See accompanying Notes to Consolidated Financial Statements. Note: EPS amounts may not be additive due to rounding. 5,181,370 487,102 9,662,953 2,896,433 4,497,504 467,459 132,066 1,054,537 (577) (257,402) 213,892 (65,970) 32,371 8,970,313 692,640 171,042 521,598 (2,557) 4,317,992 398,054 8,420,091 3,108,766 3,653,088 382,749 123,420 921,573 11,167 (414) 261,342 (21,855) 110,615 8,550,451 (130,360) (18,364) (111,996) (10,254) $ $ $ $ $ 519,041 $ (122,250) $ 9.92 $ (0.05) 9.87 $ 9.70 $ (0.05) 9.66 $ (2.15) $ (0.21) (2.34) $ (2.15) $ (0.21) (2.34) $ 4,555,692 585,365 8,925,801 3,103,703 3,879,863 571,658 121,980 907,449 60,406 58,706 241,381 (33,642) 56,568 8,968,072 (42,271) (18,999) (23,272) (1,138) (24,410) (0.45) (0.03) (0.47) (0.45) (0.03) (0.47) 69 RYDER SYSTEM, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME Years ended December 31, 2021 2020 2019 (In thousands) Net earnings (loss) $ 519,041 $ (122,250) $ (24,410) Other comprehensive income (loss): Changes in cumulative translation adjustment and unrealized loss from cash flow hedges 1,606 6,867 30,681 Amortization of pension and postretirement items Income tax expense related to amortization of pension and postretirement items Amortization of pension and postretirement items, net of tax Reclassification of net actuarial loss due to pension settlement Change in net actuarial loss and prior service cost Income tax (expense) benefit related to change in net actuarial loss and 27,741 40,362 30,305 (5,781) (9,090) 21,960 31,272 — — 122,707 (16,894) (7,059) 23,246 34,974 (7,609) (6,149) 21,216 prior service cost (18,309) (1,959) Change in net actuarial loss and prior service cost, net of taxes 104,398 (18,853) Other comprehensive income, net of taxes 127,964 19,286 75,143 Comprehensive income (loss) $ 647,005 $ (102,964) $ 50,733 See accompanying Notes to Consolidated Financial Statements. 70 RYDER SYSTEM, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS December 31, 2021 2020 (In thousands, except share amounts) $ 233,961 $ 1,464,737 68,677 693,239 2,460,614 8,323,039 984,978 570,905 170,205 1,324,582 13,834,323 $ 1,333,363 $ 747,898 1,119,602 3,200,863 5,246,306 1,314,404 1,274,804 11,036,377 151,294 1,182,350 61,191 200,694 1,595,529 8,777,015 927,058 475,245 43,216 1,113,891 12,931,954 516,581 547,389 989,178 2,053,148 6,093,655 1,403,861 1,125,733 10,676,397 — — 26,896 1,194,334 2,265,957 (689,241) 2,797,946 13,834,323 $ 26,866 1,132,954 1,912,942 (817,205) 2,255,557 12,931,954 $ $ $ Assets: Current assets: Cash and cash equivalents Receivables, net Inventories Prepaid expenses and other current assets Total current assets Revenue earning equipment, net Operating property and equipment, net Goodwill Intangible assets, net Sales-type leases and other assets Total assets Liabilities and shareholders’ equity: Current liabilities: Short-term debt and current portion of long-term debt Accounts payable Accrued expenses and other current liabilities Total current liabilities Long-term debt Other non-current liabilities Deferred income taxes Total liabilities Commitments and contingencies (Note 22) Shareholders’ equity: Preferred stock, no par value per share — authorized, 3,800,917; none outstanding, December 31, 2021 and 2020 Common stock, $0.50 par value per share — authorized, 400,000,000; outstanding, December 31, 2021 — 53,789,036 and December 31, 2020 — 53,732,033 Additional paid-in capital Retained earnings Accumulated other comprehensive loss Total shareholders’ equity Total liabilities and shareholders’ equity See accompanying Notes to Consolidated Financial Statements. 71 RYDER SYSTEM, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS Cash flows from operating activities from continuing operations: Net earnings (loss) Less: Loss from discontinued operations, net of tax Earnings (loss) from continuing operations Depreciation expense Used vehicle sales, net Amortization expense and other non-cash charges, net Non-cash lease expense Non-operating pension costs, net and share-based compensation expense Deferred income tax expense (benefit) Collections on sales-type leases Changes in operating assets and liabilities: Receivables Inventories Prepaid expenses and other assets Accounts payable Accrued expenses and other non-current liabilities Years ended December 31, 2021 2020 (In thousands) 2019 $ 519,041 $ (122,250) $ (2,557) 521,598 1,786,218 (257,402) 25,137 98,363 46,423 126,153 138,698 (240,330) (7,486) (124,804) 125,800 (63,061) (10,254) (111,996) 2,027,413 (414) 115,519 92,227 41,160 (32,865) 114,462 (5,356) 20,094 (91,969) 28,863 (15,835) (24,410) (1,138) (23,272) 1,878,929 58,706 101,289 94,039 86,234 (32,331) 121,201 27,149 (1,334) (65,185) (26,596) (78,290) Net cash provided by operating activities from continuing operations 2,175,307 2,181,303 2,140,539 Cash flows from investing activities from continuing operations: Purchases of property and revenue earning equipment (1,941,409) (1,146,521) (3,735,174) Sales of revenue earning equipment Sales of operating property and equipment Acquisitions, net of cash acquired Other Net cash used in investing activities from continuing operations Cash flows from financing activities from continuing operations: Net borrowings (repayments) of commercial paper and other Debt proceeds Debt repayments Dividends on common stock Common stock issued Common stock repurchased Other 748,099 73,659 (325,116) (4,977) (1,449,744) 259,507 299,616 (607,636) (121,813) 29,966 (56,217) (7,131) 538,894 13,334 — (6,704) (600,997) (377,273) 2,084,343 (3,055,380) (119,036) 7,806 (29,219) (18,419) 465,705 52,276 — — (3,217,193) (15,492) 3,016,348 (1,775,685) (116,469) 8,216 (27,686) (5,093) Net cash provided by (used in) financing activities from continuing operations (203,708) (1,507,178) 1,084,139 Effect of exchange rate changes on cash, cash equivalents, and restricted cash (617) Increase in cash, cash equivalents, and restricted cash from continuing operations Increase (decrease) in cash, cash equivalents, and restricted cash from discontinued operations Increase in cash, cash equivalents, and restricted cash Cash, cash equivalents, and restricted cash at beginning of period 521,238 793 522,031 151,294 5,132 78,260 (550) 77,710 73,584 Cash, cash equivalents, and restricted cash at end of period $ 673,325 $ 151,294 $ (4,272) 3,213 2,260 5,473 68,111 73,584 See accompanying Notes to Consolidated Financial Statements. 72 RYDER SYSTEM, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY Preferred Stock Amount Common Stock Shares Par Additional Paid-In Capital Retained Earnings (In thousands, except share amounts) Accumulated Other Comprehensive Loss Total Balance at January 1, 2019 $ Comprehensive income (loss) Common stock dividends declared — $2.20 per share Common stock issued under employee stock award and stock purchase plans and other Common stock repurchases Share-based compensation Balance at December 31, 2019 Adoption of new measurement of credit losses on financial instruments standard Comprehensive income (loss) Common stock dividends declared — $2.24 per share Common stock issued under employee stock award and stock purchase plans and other Common stock repurchases Share-based compensation Balance at December 31, 2020 Comprehensive income (loss) Common stock dividends declared —$2.28 per share Common stock issued under employee stock award and stock purchase plans and other Common stock repurchases Share-based compensation Balance at December 31, 2021 $ — — — — — — — — — — — — — — — — — — — — — — — — — — — 53,116,485 $ 26,559 $ 1,084,391 $ 2,337,252 $ (911,634) $ 2,536,568 — — 633,261 (471,430) — — — 316 (236) — (24,410) 75,143 50,733 (117,349) 7,900 — (9,470) (17,980) 25,828 — — — — — (117,349) 8,216 (27,686) 25,828 53,278,316 26,639 1,108,649 2,177,513 (836,491) 2,476,310 — — — 1,090,715 (636,998) — — — — 545 (318) — — — 792,297 (735,294) — — — 398 (368) — (5,077) — (5,077) (122,250) 19,286 (102,964) (121,292) 7,261 — (12,949) (15,952) 29,993 — — — — — (121,292) 7,806 (29,219) 29,993 519,041 127,964 647,005 (125,365) 29,568 — (15,188) (40,661) 47,000 — — — — — (125,365) 29,966 (56,217) 47,000 53,732,033 26,866 1,132,954 1,912,942 (817,205) 2,255,557 53,789,036 $ 26,896 $ 1,194,334 $ 2,265,957 $ (689,241) $ 2,797,946 See accompanying Notes to Consolidated Financial Statements. 73 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 1. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Basis of Consolidation and Presentation The consolidated financial statements include the accounts of Ryder System, Inc. (Ryder), all entities in which Ryder has a controlling voting interest (subsidiaries) and variable interest entities (VIEs) where Ryder is determined to be the primary beneficiary in accordance with generally accepted accounting principles in the United States (U.S. GAAP). Ryder is deemed to be the primary beneficiary if we have the power to direct the activities that most significantly impact the entity’s economic performance and we share in the significant risks and rewards of the entity. All significant intercompany accounts and transactions have been eliminated in consolidation. We report our financial performance based on three business segments: (1) Fleet Management Solutions (FMS), which provides full service leasing and leasing with flexible maintenance options, commercial rental and maintenance services of trucks, tractors and trailers to customers principally in the United States (U.S.), Canada and the United Kingdom (U.K.); (2) Supply Chain Solutions (SCS), which provides integrated logistics solutions, including distribution management, dedicated transportation, transportation management, e-commerce and last mile and professional services in North America; and (3) Dedicated Transportation Solutions (DTS), which provides turnkey transportation solutions in the U.S. that includes dedicated vehicles, drivers, management, and administrative support. Dedicated transportation services provided as part of an operationally integrated, multi-service, supply chain solution to SCS customers are primarily reported in the SCS business segment. Use of Estimates The preparation of our consolidated financial statements requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. These estimates are based on management’s best knowledge of historical trends, actions that we may take in the future, and other information available when the consolidated financial statements are prepared. Changes in estimates are typically recognized in the period when new information becomes available. Areas where the nature of the estimate make it reasonably possible that actual results could materially differ from the amounts estimated include: depreciation and residual values, employee benefit plan obligations, self- insurance accruals, impairment assessments on long-lived assets (including goodwill and indefinite-lived intangible assets), revenue recognition, allowance for credit losses, income tax and deferred tax liabilities, and contingent liabilities. The effects of COVID-19 negatively impacted several areas of our businesses, particularly in the first half of 2020. While we are experiencing positive momentum in our businesses, other unknown effects of the pandemic may have further impact on our business, financial results, and areas of significant judgments and estimates. Cash Equivalents Cash equivalents represent investments in short-term, interest-bearing instruments with maturities of three months or less at the date of purchase and are stated at cost. Revenue Recognition We generate revenue primarily through contracts with customers to lease, rent and maintain revenue earning equipment and to provide logistics management and dedicated transportation services. We enter into contracts that can include various combinations of products and services, which are generally capable of being distinct and accounted for as separate performance obligations. We account for a contract when it has approval and commitment from both parties, the rights of the parties are identified, payment terms are determined, the contract has commercial substance, and collectibility of consideration is probable. We generally recognize revenue over time as we provide the promised products or services to our customers in an amount we expect to receive in exchange for those products or services. Revenue is recognized net of amounts collected from customers for taxes, such as sales tax, that are remitted to the applicable taxing authorities. Lease & related maintenance and rental Lease & related maintenance and rental revenues include ChoiceLease and commercial rental revenues from our FMS business segment. We offer a full service lease as well as a lease with more flexible maintenance options under our ChoiceLease product line. Our ChoiceLease product is marketed, priced and managed as a bundled service. We do not offer a stand-alone lease of a vehicle. We offer rental of vehicles under our commercial rental product line, which allows customers to supplement their fleet of vehicles on a short-term basis. 74 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Our ChoiceLease product line includes the lease of a vehicle (lease component) and maintenance and other services (non- lease component). We generally lease new vehicles to our customers. Consideration is allocated between the lease and non- lease components based on management's best estimate of the relative stand-alone selling price of each component. For further information regarding our stand-alone selling price estimation process, refer to the "Significant Judgments and Estimates" section below. Our ChoiceLease product provides for a fixed charge and a variable charge based on mileage or time usage. Fixed charges are typically billed at the beginning of the month and variable charges are typically billed a month in arrears. Revenue from the lease component of ChoiceLease agreements is recognized based on the classification of the arrangement, typically as either an operating or a sales-type lease. The majority of our leases are classified as operating leases and we recognize revenue for the lease component of these agreements on a straight-line basis. The non-lease component for maintenance services are not typically performed evenly over the life of a ChoiceLease contract as the level of maintenance provided generally increases as vehicles age. Therefore, we recognize maintenance revenue consistent with the estimated pattern of the costs to maintain the underlying vehicles. This generally results in the recognition of deferred revenue for the portion of the customer's billings allocated to the maintenance service component of the agreement. Our commercial rental product includes the short-term rental of a vehicle (one day up to one year in length). All of our rental arrangements are classified as operating leases and revenue is recognized on a straight-line basis. Lease and rental agreements do not usually provide for scheduled rent increases or escalations. However, most lease agreements allow for rate changes based upon changes in the Consumer Price Index (CPI). Lease and rental agreements also provide for variable usage charges based on a time charge and/or a fixed per-mile charge. The time charge, the per-mile charge and the changes in rates attributed to changes in the CPI are considered contingent revenue. Therefore, these charges are not considered fixed or determinable until the equipment usage or CPI change occurs and are excluded from the allocation of consideration at the inception of the contract. Revenues associated with licensing and operating taxes that are billed as incurred based on the contract arrangement are also excluded from the allocation of consideration at contract inception and allocated as earned. Variable consideration, such as billing for mileage and changes in CPI as well as licensing and operating tax revenues, is allocated to the lease and maintenance components based on the same allocation percentages at contract inception (or the most recent contract modification) when earned. Variable consideration allocated to the lease component is recognized in revenue as earned and variable consideration allocated to the non-lease component is recognized in revenue using an input method, consistent with the estimated pattern of maintenance costs for the remainder of the contract term. Leases not classified as operating leases are considered sales-type leases. We recognize revenue for sales-type leases using the effective interest method, which provides a constant periodic rate of return on the outstanding investment in the lease. We lease new or used vehicles under our sales-type lease arrangements. We recognize the difference between the net investment in the lease and the carrying value in selling profit or loss on used vehicles in our results of operations at lease commencement. Services Services revenue includes all SCS and DTS revenues, as well as SelectCare and other revenues from our FMS business segment. In our SCS business segment, we offer a broad range of logistics management services designed to optimize the supply chain and address the key business requirements of our customers supported by a variety of technology and engineering solutions. In our DTS business segment, we combine equipment, maintenance, drivers, administrative services and additional services to provide customers with a single integrated dedicated transportation solution. DTS services are customized for our customers based on a transportation analysis to optimize vehicle capacity and overall asset utilization. Revenues from SCS and DTS service contracts are recognized as services are rendered in accordance with contract terms. SCS and DTS contracts typically include (1) fixed and variable billing rates, (2) cost-plus billing rates (input method based on actual costs incurred to perform services and a contracted mark-up), or (3) variable only or fixed only billing rates for the services. Our billing structure aligns with the value transferred to our customers. We generally have a right to consideration in an amount that corresponds directly with the value we have delivered to the customer. Our customers contract us to provide an integrated service of transportation or supply chain logistical services into a single transportation or supply chain solution. Therefore, we typically recognize SCS and DTS service contracts as one 75 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) performance obligation satisfied over time. We generally sell a customized customer-specific solution and use the expected cost plus a margin approach to estimate the stand-alone selling price of each performance obligation. Under our SelectCare arrangements, we provide maintenance and repairs required to keep a vehicle in good operating condition, perform preventive maintenance inspections, provide access to emergency road service, and substitute vehicles. We provide these maintenance services to customers who choose not to lease our vehicles. The vast majority of our services are routine and performed on a recurring basis throughout the term of the arrangement. From time to time, we provide non-routine major repair services in order to place a vehicle back in service. Our maintenance service arrangement provides for a monthly fixed charge and a monthly variable charge based on mileage or time usage. Fixed charges are typically billed at the beginning of the month for the services to be provided that month, while variable charges are typically billed a month in arrears. Most maintenance agreements allow for rate changes based upon changes in the CPI. The fixed per-mile charge and the changes in rates attributed to changes in the CPI are recognized as earned. The maintenance service is the only performance obligation in SelectCare contracts. For contract maintenance agreements, revenue is recognized as maintenance services are rendered over the terms of the related arrangements. We generally account for long-term maintenance contracts as one-year contracts since our maintenance arrangements are typically cancellable, without penalty, after the first year. For transactional maintenance services, revenue is recognized at the point in time when the service is provided. Costs associated with the activities performed under our maintenance arrangements are primarily comprised of labor, parts and outside repair work and are expensed as incurred. Non-chargeable maintenance costs have been allocated and reflected within “Cost of services” based on the proportionate maintenance-related labor costs relative to all product lines. Fuel Services Fuel services revenue is reported in our FMS business segment. We provide our FMS customers with access to fuel at our maintenance facilities across the U.S. and Canada. Fuel services revenue is invoiced to customers at contracted rates separate from other services being provided in other contracts, or at retail prices. Revenue from fuel services is recognized when fuel is delivered to customers. Fuel is largely a pass-through to our customers, for which we realize minimal changes in profitability during periods of steady market fuel prices. However, profitability may be positively or negatively impacted by sudden increases or decreases in market fuel prices during a short period of time as customer pricing for fuel services is established based on current market fuel costs. Significant Judgments and Estimates We allocate the contract consideration from our ChoiceLease arrangements between the lease and maintenance components based on the relative stand-alone selling prices of each of those services. We do not sell the lease component of our ChoiceLease product offering on a stand-alone basis, therefore significant judgment is required to determine the stand-alone selling price of the lease component. We sell maintenance services separately through our SelectCare arrangements. For the lease component, we estimate the stand-alone selling price using the projected cash outflows related to the underlying leased vehicle, net of the estimated disposal proceeds, and a certain targeted return considering our weighted average cost of capital. For the non-lease component of the contract, we estimate the stand-alone selling price of the maintenance component using an expected cost-plus margin approach. The expected costs are based on our history of providing maintenance services in our ChoiceLease arrangements. The margin is based on the historical margin percentages for our full service maintenance contracts in the SelectCare product line, as the maintenance performance obligation in those contracts is similar to our ChoiceLease arrangements. Our SCS and DTS contracts often include promises to transfer multiple services to a customer. Our SCS and DTS services provided within a contract depend on a significant level of integration and interdependency between the services. Judgment is required to determine whether each service is considered distinct and accounted for as a separate performance obligation, or accounted for together as a significant integrated service and recognized over time. In making this judgment, we consider whether the services provided, within the context of the contract, represent the transfer of individual services or a combined bundle of services to the customer. This involves evaluating the promises to a customer within a contract to identify the services that need to be performed in order for the promise to be satisfied. Since multiple services that occur at different 76 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) points in time during a contract may be accounted for as an integrated service, judgment is required to assess the pattern of delivery to our customers. Contract Balances We record a receivable related to revenue recognized when we have an unconditional right to invoice. We do not have material contract assets as we generally invoice customers as we perform services. We have elected to not assess whether a contract has a significant financing component as the period between the receipt of customer payment and the transfer of service to the customer is less than a year. Refer to Note 5, "Receivables, Net" for the amount of our trade receivables. Our contract liabilities consist of deferred revenue, which primarily relates to payments received or due in advance of performance for the maintenance services component of our ChoiceLease product. Changes in contract liabilities are due to the collection of cash or the satisfaction of our performance obligation under the contract. Refer to Note 4, "Revenue," for further information. Costs to Obtain and Fulfill a Contract Our incremental direct costs of obtaining and fulfilling a contract, which primarily consist of sales commissions and setup costs, are capitalized and amortized over the period of contract performance or a longer period, generally, the estimated life of the customer relationship if renewals are expected and the renewal commission is not commensurate with the initial commission. We capitalize incremental direct costs of obtaining a contract that (1) relate directly to the contract and (2) are expected to be recovered through revenue generated under the contract. This requires an evaluation of whether the costs are incremental and would not have occurred absent the customer contract. Capitalized sales commissions related to our ChoiceLease product are amortized based on the same pattern as the revenue is recognized for the underlying lease or non-lease components of the contract; generally on a straight-line basis for the lease component and consistent with the estimated pattern of maintenance costs for the non-lease component. We allocate the ChoiceLease commissions to the lease and non-lease components based on the same allocation of the contract consideration. The amortization period aligns with the term of our contract, which typically ranges from three to seven years. Capitalized sales commissions related to our SCS and DTS service contracts are generally amortized on a straight-line basis consistent with the pattern that revenue is recognized for the underlying contracts. The amortization period aligns with the expected term of the contract, which typically ranges from three to five years. Capitalized setup costs related to our SCS and DTS service contracts are generally amortized on a straight-line basis based on the average life of customer relationships. The incremental costs to obtain and fulfill a contract are included in “Sales-type leases and other assets” in the Consolidated Balance Sheets. Costs are primarily amortized in “Selling, general and administrative expenses” in the Consolidated Statements of Earnings over the expected period of benefit. Refer to Note 4, "Revenue," for further discussion. Allowance for Credit Losses and Other We maintain an allowance for billing adjustments related to certain discounts and other customer concessions. The estimates to determine the allowance for our trade receivables and net investments in sales-type leases are updated regularly based on our review of historical loss rates, as well as current and expected events impacting our business segments, current collection trends and historical billing adjustments. Amounts are charged against the allowance when the receivable is determined to be uncollectible. When a business relationship with a customer is initiated, we evaluate collectability from the customer and it is continuously monitored as services are provided. We have a credit rating system based on internally developed standards and ratings provided by third parties. Our credit rating system, along with monitoring for delinquent payments, allows us to make decisions as to whether collectability is probable at the onset of the relationship and subsequently as we offer services. Factors considered during this process include historical payment trends, industry risks, liquidity of the customer, years in business, judgments, liens, and bankruptcies. Payment terms vary by contract type, although terms generally include a requirement of payment within 15 to 90 days. 77 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Leases Leases as Lessor We lease revenue earning equipment to customers for periods generally ranging from three to seven years for trucks and tractors and up to ten years for trailers. We determine if an arrangement is or contains a lease at inception. The standard lease agreement for revenue earning equipment provides both parties the right to terminate; therefore, we evaluate whether the lessee is reasonably certain to exercise the termination option in order to determine the appropriate lease term. If we terminate, the customer has the right (but not obligation) to purchase the vehicle. If the customer terminates, we have the option to require the customer to purchase the vehicle or pay a termination penalty. Our leases generally do not provide either party an option to renew the lease. We also rent revenue earning equipment to customers on a short-term basis, from one day up to one year in length. From time to time, we may also lease facilities to third parties. The majority of our leases are classified as operating leases. However, some of our revenue earning equipment leases are classified as sales-type leases. Refer to Note 6, "Revenue Earning Equipment, Net" for further information on our estimates of residual values and useful lives of revenue earning equipment which impact our sales-type leases. Leases as Lessee We lease facilities, revenue earning equipment, material handling equipment, automated vehicle washing machines, vehicles and office equipment from third parties. We determine if an arrangement is or contains a lease at inception. Operating lease right-of-use (ROU) assets, which represent our right to use an underlying asset for the lease term, and operating lease liabilities are recognized based on the present value of lease payments over the lease term at commencement date. As most of our leases do not provide an implicit rate of return, we use our incremental borrowing rate based on the information available at commencement date in determining the present value of lease payments. We use the implicit rate when readily determinable. Operating lease ROU assets also exclude lease incentives received. We pay variable lease charges related to property taxes, insurance and maintenance as well as changes in CPI for leased facilities; usage of revenue earning equipment, automated washing machines, vehicles and office equipment; and hours of operation for material handling equipment. For leases with a term of 12 months or less, with the exception of our real estate leases, we do not recognize a ROU asset or liability and recognize lease payments in our income statement on a straight-line basis over the lease term and variable lease payments in the period in which the obligation for those payments is incurred. Lease terms for facilities are generally three to five years with one or more five-year renewal options and the lease terms for revenue earning equipment, material handling equipment, automated washing machines, vehicles and office equipment typically range from three to seven years with no extension options. Certain of our material handling equipment leases have residual value guarantees. For purposes of calculating operating lease ROU assets and operating lease liabilities, lease terms may be deemed to include options to extend or terminate the lease when it is reasonably certain that we will exercise that option. Macroeconomic conditions are the primary factor used to estimate whether an option to extend a lease term will be exercised or not. None of our leasing arrangements contain restrictive financial covenants. Lease expense is primarily included in "Other operating expenses" and "Selling, general and administrative expenses" in the Consolidated Statements of Earnings. Refer to Note 12, "Leases," for additional information. Inventories Inventories, which consist primarily of fuel, tires and vehicle parts, are valued at the lower of cost using the weighted- average cost basis, or net realizable value. Revenue Earning Equipment, Operating Property and Equipment, and Depreciation Revenue earning equipment, comprised of vehicles, and operating property and equipment are initially recorded at cost inclusive of vendor rebates. Revenue earning equipment and operating property and equipment recognized as finance leases are initially recorded at the lower of the present value of the lease payments to be made over the lease term or fair value. Vehicle repairs and maintenance that extend the life or increase the value of a vehicle are capitalized, whereas ordinary repairs and maintenance (including tire replacement or repair) are expensed as incurred. Direct costs incurred in connection with developing or obtaining internal-use software are capitalized. Costs incurred during the preliminary stage of a software development project, as well as maintenance and training costs, are expensed as incurred. 78 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Leasehold improvements are depreciated over the shorter of their estimated useful lives or the term of the related lease. If a substantial additional investment is made in a leased property during the term of the lease, we re-evaluate the lease term to determine whether the investment, together with any penalties related to non-renewal, would constitute an economic penalty such that the renewal appears to be reasonably assured. Depreciation is computed using the straight-line method on all depreciable assets. Depreciation expense has been recognized throughout the Consolidated Statements of Earnings depending on the nature of the related asset. We periodically review and adjust, as appropriate, the estimated residual values and useful lives of existing revenue earning equipment for purposes of recording depreciation expense. We routinely dispose of used revenue earning equipment as part of our FMS business. Refer to Note 6, “Revenue Earning Equipment, Net” for more information. Gains and losses on sales of operating property and equipment are reflected in “Miscellaneous (income) loss, net” in the Consolidated Statements of Earnings. Goodwill and Other Intangible Assets Goodwill represents the excess of the purchase price over the fair value of the underlying acquired net tangible and intangible assets. Goodwill and other intangible assets with indefinite useful lives are not amortized, but rather, are tested for impairment at least annually as of October 1 of each year, or more frequently if events or circumstances indicate the carrying value of goodwill may be impaired. In evaluating goodwill for impairment, we have the option to first assess qualitative factors to determine whether further impairment testing is necessary, such as macroeconomic conditions, changes in our industry and the markets in which we operate, and our market capitalization as well as our reporting units' historical and expected future financial performance. If we conclude that it is more likely than not that a reporting unit's fair value is less than its carrying value or we bypass the optional qualitative assessment, recoverability is assessed by comparing the fair value of the reporting unit with its carrying amount. If a reporting unit's carrying value exceeds its fair value, we would recognize a goodwill impairment loss for the amount by which the carrying amount of a reporting unit exceeds its fair value, not to exceed the total amount of goodwill allocated to that reporting unit. Our estimate of fair value for reporting units is determined based on a combination of a market and an income approach. Under the market approach, we use a selection of comparable publicly-traded companies that correspond to the reporting unit to derive a market-based multiple. Under the income approach, the fair value of the reporting unit is estimated based on the discounted present value of the projected future cash flows. Rates used to discount cash flows are dependent upon interest rates and the cost of capital based on our industry and capital structure, adjusted for equity and size risk premiums based on market capitalization. Estimates of future cash flows are dependent on our knowledge and experience about past and current events and significant judgments and assumptions about conditions we expect to exist, including revenue growth rates, margins, long-term growth rates, capital requirements, proceeds from the sale of used vehicles, the ability to utilize our tax net operating losses, and the discount rate. Our estimates of cash flows are also based on historical and future operating performance, economic conditions and actions we expect to take. In addition to these factors, our SCS and DTS reporting units are dependent on several key customers or industry sectors. The loss of a key customer may have a significant impact to our SCS or DTS reporting units, causing us to assess whether or not the event resulted in a goodwill impairment loss. There are inherent uncertainties related to these factors and management’s judgment in applying them to the analysis of goodwill impairment. It is possible that assumptions underlying the impairment analysis will change in such a manner that impairment in value may occur in the future. Indefinite-lived intangible assets, consisting of our trade name, are assessed for impairment when circumstances indicate that the carrying amount may not be recoverable. The assessment is consistent with the process used to evaluate goodwill impairment. Intangible assets with finite lives are amortized over their respective estimated useful lives. Identifiable intangible assets that are subject to amortization are evaluated for impairment as described below. 79 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Impairment of Long-Lived Assets Other than Goodwill and Indefinite-Lived Intangible Assets Long-lived assets held and used, including revenue earning equipment, operating property and equipment, and intangible assets with finite lives, are tested for recoverability when circumstances indicate that the carrying amount of assets may not be recoverable. Recoverability of long-lived assets is evaluated by comparing the carrying value of an asset or asset group to management’s best estimate of the undiscounted future operating cash flows (excluding interest charges) expected to be generated by the asset or asset group. If these comparisons indicate that the carrying value of the asset or asset group is not recoverable, an impairment loss is recognized for the amount by which the carrying value of the asset or asset group exceeds its estimated fair value. Long-lived assets to be disposed of, including revenue earning equipment and operating property and equipment, are reported at the lower of carrying amount or fair value less costs to sell. Self-Insurance Accruals We retain a portion of the accident risk under auto liability, workers’ compensation and other insurance programs. Under our insurance programs, we retain the risk of loss in various amounts, generally up to $3 million on a per occurrence basis. Self- insurance accruals are based primarily on an actuarially estimated, undiscounted cost of claims, which includes claims incurred but not reported. Historical loss development factors are utilized to project the future development of incurred losses, and these amounts are adjusted based upon actual claim experience and settlements. While we believe that the amounts are adequate, there can be no assurance that changes to our actuarial estimates may not occur due to limitations inherent in the estimation process. Changes in the actuarial estimates of these liabilities are charged or credited to earnings in the period determined. Amounts estimated to be paid within the next year have been classified as “Accrued expenses and other current liabilities” with the remainder included in “Other non-current liabilities” in the Consolidated Balance Sheets. We also maintain additional insurance at certain amounts in excess of our respective underlying retention. Amounts recoverable from insurance companies are not offset against the related liability as our insurance policies do not extinguish or provide legal release from the obligation to make payments related to such risk-related losses. Amounts expected to be received within the next year from insurance companies have been included within “Receivables, net” with the remainder included in “Sales-type leases and other assets” and are recognized only when realization of the claim for recovery is considered probable. Income Taxes Our provision for income taxes is based on reported earnings before income taxes. Deferred taxes are recognized for the future tax effects of temporary differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases, using tax rates in effect for the years in which the differences are expected to reverse. Valuation allowances are recognized to reduce deferred tax assets to the amount that is more likely than not to be realized. In assessing the likelihood of realization, we consider estimates of future sources of taxable income. We calculate our current and deferred tax position based on estimates and assumptions that could differ from the actual results reflected in income tax returns filed in subsequent years. Adjustments based on filed returns are recorded when identified. We are subject to tax audits in numerous jurisdictions in the U.S. and around the world. Tax audits by their very nature are often complex and can require several years to complete. In the normal course of business, we are subject to challenges from the Internal Revenue Service and other tax authorities regarding amounts of taxes due. These challenges may alter the timing or amount of taxable income or deductions, or the allocation of income among tax jurisdictions. As part of our calculation of the provision for income taxes on earnings, we determine whether the benefits of our tax positions are at least more likely than not of being sustained upon audit based on the technical merits of the tax position. The tax benefit to be recognized is measured as the largest amount of benefit that is greater than fifty percent likely of being realized upon ultimate settlement. Such accruals require management to make estimates and judgments with respect to the ultimate outcome of a tax audit. Actual results could vary materially from these estimates. We adjust these reserves as well as the impact of any related interest and penalties in light of changing facts and circumstances, such as the progress of a tax audit. Interest and penalties related to income tax exposures are recognized as incurred and included in "Provision for (benefit from) income taxes” in the Consolidated Statements of Earnings. Accruals for income tax exposures, including penalties and interest, expected to be settled within the next year are included in “Accrued expenses and other current liabilities” with the remainder included in “Other non-current liabilities” in the Consolidated Balance Sheets. The federal benefit from state income tax exposures is included in “Deferred income taxes” in the Consolidated Balance Sheets. 80 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Severance and Contract Termination Costs We recognize liabilities for severance and contract termination costs based upon the nature of the cost to be incurred. For involuntary separation plans that are completed within the guidelines of our written involuntary separation plan, we recognize the liability when it is probable and reasonably estimable. For one-time termination benefits, such as additional severance pay or benefit payouts, and other exit costs, such as contract termination costs, the liability is measured and recognized initially at fair value in the period in which the liability is incurred, with subsequent changes to the liability recognized as adjustments in the period of change. Severance related to position eliminations that are part of a restructuring plan is included in "Restructuring and other, net" in the Consolidated Statements of Earnings. Severance costs that are not part of a restructuring plan are recognized in the period incurred as a direct cost of revenue or within “Selling, general and administrative expenses” in the Consolidated Statements of Earnings depending upon the nature of the eliminated position. Environmental Expenditures We recognize liabilities for environmental matters when it is probable a loss has been incurred and the costs can be reasonably estimated. Environmental liability estimates may include costs such as anticipated site testing, consulting, remediation, disposal, post-remediation monitoring and legal fees, as appropriate. The liability does not reflect possible recoveries from insurance companies or reimbursement of remediation costs by state agencies, but does include estimates of cost sharing with other potentially responsible parties. Estimates are not discounted, as the timing of the anticipated cash payments is not fixed or readily determinable. Subsequent adjustments to initial estimates are recognized as necessary based upon additional information developed in subsequent periods. In future periods, new laws or regulations, advances in remediation technology, or additional information about the ultimate remediation methodology to be used could significantly change our estimates. Claims for reimbursement of remediation costs are recognized when recovery is deemed probable. Derivative Instruments and Hedging Activities We use financial instruments, including forward exchange contracts and swaps, to manage our exposures to movements in interest rates and foreign currency exchange rates. The use of these financial instruments modifies our exposure of these rate movement risks with the intent to reduce the risk or cost to us. We do not expect to incur any losses as a result of counterparty default as we only enter into contracts with counterparties comprised of large banks and financial institutions that meet established credit criteria. On the date a derivative contract is executed, we formally document, among other items, the intended hedging designation and relationship, along with the risk management objectives and strategies for entering into the derivative contract. We also formally assess, both at inception and on an ongoing basis, whether the derivatives we used in hedging transactions are highly effective in offsetting changes in fair values or cash flows of hedged items. Cash flows from derivatives that are accounted for as hedges are classified in the Consolidated Statements of Cash Flows in the same category as the items being hedged. When it is determined that a derivative is not highly effective as a hedge or that it has ceased to be a highly effective hedge, we discontinue hedge accounting prospectively. The fair value of our derivatives was not material as of December 31, 2021 and 2020. Foreign Currency Translation Our foreign operations generally use local currency as their functional currency. Assets and liabilities of these operations are translated at the exchange rates in effect on the balance sheet date. Items in the Consolidated Statements of Earnings are translated at the average exchange rates. The related translation adjustments are recorded in “Accumulated other comprehensive loss” in the Consolidated Balance Sheets. Gains and losses resulting from foreign currency transactions are recognized in “Miscellaneous (income) loss, net” in the Consolidated Statements of Earnings. Share-Based Compensation The fair value of stock option awards and unvested restricted stock awards are expensed on a straight-line basis over the vesting period of the awards. Restricted stock units (RSUs) are expensed in the year they are granted. Windfall tax benefits and tax shortfalls are charged directly to income tax expense. 81 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Earnings Per Share Earnings per share is computed using the two-class method. The two-class method of computing earnings per share is an earnings allocation formula that determines earnings per share for common stock and any participating securities according to dividends declared (whether paid or unpaid) and participation rights in undistributed earnings. RSUs are considered participating securities since the share-based awards contain a non-forfeitable right to dividend equivalents irrespective of whether the awards ultimately vest. Under the two-class method, earnings per common share are computed by dividing the sum of distributed earnings to common shareholders and undistributed earnings allocated to common shareholders by the weighted average number of common shares outstanding for the period. In applying the two-class method, undistributed earnings are allocated to both common shares and participating securities based on the weighted average shares outstanding during the period. Diluted earnings per common share reflect the dilutive effect of potential common shares from stock options and other nonparticipating unvested stock. The dilutive effect of stock options is computed using the treasury stock method, which assumes any proceeds that could be obtained upon the exercise of stock options or vesting of stock awards would be used to purchase common shares at the average market price for the period. The assumed proceeds include the purchase price the grantee pays and the unrecognized compensation expense at the end of each period. For periods where we recognize a net loss, any unvested award would have an anti-dilutive impact to our earnings per share calculation. Share Repurchases Repurchases of shares of common stock are made periodically in open-market transactions and are subject to market conditions, legal requirements and other factors. The cost of share repurchases is allocated between additional paid-in capital and retained earnings based on the amount of additional paid-in capital at the time of the share repurchase. Defined Benefit Pension and Postretirement Benefit Plans The funded status of our defined benefit pension plans and postretirement benefit plans are recognized in the Consolidated Balance Sheets. The funded status is measured as the difference between the fair value of plan assets and the benefit obligation. The fair value of plan assets represents the current market value of contributions made to irrevocable trusts, held for the sole benefit of participants, which are invested by the trusts. For defined benefit pension plans, the benefit obligation represents the actuarial present value of benefits expected to be paid upon retirement. For postretirement benefit plans, the benefit obligation represents the actuarial present value of postretirement benefits attributed to employee services already rendered. Overfunded plans, with the fair value of plan assets exceeding the benefit obligation, are aggregated and reported as a pension asset. Underfunded plans, with the benefit obligation exceeding the fair value of plan assets, are aggregated and reported as a pension and postretirement benefit liability. The current portion of pension and postretirement benefit liabilities represents the actuarial present value of benefits payable within the next year exceeding the fair value of plan assets (if funded), measured on a plan-by-plan basis. These liabilities are recognized in “Accrued expenses and other current liabilities” in the Consolidated Balance Sheets. Pension and postretirement benefit expense includes service cost, interest cost, expected return on plan assets, amortization of net prior service costs loss/credit and net actuarial loss/gain as well as the impact of any settlement or curtailment. Service cost represents the actuarial present value of participant benefits earned in the current year. The expected return on plan assets represents the average rate of earnings expected on the funds invested or to be invested to provide for the benefits included in the obligation. Prior service cost represents the impact of plan amendments. Net actuarial losses arise as a result of differences between actual experience and assumptions or as a result of changes in actuarial assumptions. Both are initially recognized in “Accumulated other comprehensive loss” in the Consolidated Balance Sheets and are subsequently amortized as a component of pension and postretirement benefit expense generally over the remaining life expectancy. The measurement of benefit obligations and pension and postretirement benefit expense is based on estimates and assumptions approved by management. These valuations reflect the terms of the plans and use participant-specific information such as compensation, age and years of service, as well as certain assumptions, including estimates of discount rates, expected return on plan assets, rate of compensation increases, interest rates and mortality rates. 82 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Fair Value Measurements We carry various assets and liabilities at fair value in the Consolidated Balance Sheets, including vehicles held for sale, investments held in Rabbi Trusts and pension assets. Fair value is defined as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. Fair value measurements are classified based on the following fair value hierarchy: Level 1 Quoted prices (unadjusted) in active markets for identical assets or liabilities that we have the ability to access at the measurement date. An active market for the asset or liability is a market in which transactions for the asset or liability occur with sufficient frequency and volume to provide pricing information on an ongoing basis. Level 2 Observable inputs other than Level 1 prices such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or model-derived valuations or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities. Level 3 Unobservable inputs for the asset or liability. These inputs reflect our own assumptions about the assumptions a market participant would use in pricing the asset or liability. When available, we use unadjusted quoted market prices to measure fair value and classify such measurements within Level 1. If quoted prices are not available, fair value is based upon model-driven valuations that use current market-based or independently sourced market parameters such as interest rates and currency rates. Items valued using these models are classified according to the lowest level input or value driver that is significant to the valuation. The carrying amounts reported in the Consolidated Balance Sheets for cash and cash equivalents, accounts receivable and accounts payable approximate fair value due to the immediate or short-term maturities of these financial instruments. Revenue earning equipment held for sale is measured at fair value on a nonrecurring basis and is stated at the lower of carrying amount or fair value less costs to sell. Investments held in Rabbi Trusts and derivatives are carried at fair value on a recurring basis. Investments held in Rabbi Trusts include exchange-traded equity securities and mutual funds. Fair values for these investments are based on quoted prices in active markets. Refer to Note 17, "Employee Benefit Plans," for further information regarding pension assets. 2. RECENT ACCOUNTING PRONOUNCEMENTS Reference Rate Reform In March 2020, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) No. 2020-04, Reference Rate Reform (Topic 848). This update provides optional expedients for applying GAAP to contracts, hedging relationships, and other transactions that reference LIBOR or another rate expected to be discontinued at the end of 2021 because of rate reform. The update is effective for all transactions from March 12, 2020 through December 31, 2022. We will continue to adopt this update as alternative reference rates in relevant contracts are modified through December 31, 2022. We continuously evaluate the impact on our consolidated financial position, results of operations, and cash flows. Leases In July 2021, the FASB issued ASU No. 2021-05, Lessor - Certain Leases with Variable Lease Payments (Topic 842). This update requires lessors to classify leases as operating leases if they have variable lease payments that do not depend on an index or rate and would have selling losses if they were classified as sales-type or direct financing leases. The update is effective for fiscal years beginning after December 15, 2021, and interim periods within those fiscal years. Entities are permitted to apply this amendment using the retrospective or prospective approach. We plan to adopt the amendment on a prospective basis and do not expect the adoption of this guidance to have a material impact on our consolidated financial position, results of operations, and cash flows. 83 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS — (Continued) Business Combinations In October 2021, the FASB issued ASU No. 2021-08, Accounting for Contract Assets and Contract Liabilities - Business Combinations (Topic 805). This update requires companies to apply Revenue from Contracts with Customers (Topic 606) to recognize and measure contract assets and contract liabilities from contracts with customers acquired in a business combination. Additionally, the update clarifies that companies should apply the definition of a performance obligation in Topic 606 when recognizing contract liabilities assumed in a business combination. The standard is effective for fiscal years beginning after December 15, 2022, and interim periods within those fiscal years, with early adoption permitted. We are currently evaluating the impact on our consolidated financial position, results of operations, and cash flows. 84 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 3. SEGMENT REPORTING Our operating segments are aggregated into reportable business segments based upon similar economic characteristics, products, services, customers and delivery methods. Our primary measurement of segment financial performance, defined as “Earnings (loss) from continuing operations before income taxes” (EBT), includes an allocation of costs from Central Support Services (CSS) and excludes non- operating pension costs, net and certain other items as described in Note 21, "Other Items Impacting Comparability." CSS represents those costs incurred to support all business segments, including finance and procurement, corporate services, human resources, information technology, public affairs, legal, marketing and corporate communications. The objective of the EBT measurement is to provide clarity on the profitability of each business segment and, ultimately, to hold leadership of each business segment accountable for their allocated share of CSS costs. Certain costs are not attributable to any segment and remain unallocated in CSS, including costs for investor relations, public affairs and certain executive compensation. CSS costs attributable to the business segments are predominantly allocated to FMS, SCS and DTS as follows: • Finance, corporate services, and health and safety — allocated based upon estimated and planned resource utilization; • Human resources — individual costs within this category are allocated under various methods, including allocation based on estimated utilization and number of personnel supported; • Information technology — principally allocated based upon utilization-related metrics such as number of users or minutes of central processing unit time. Customer-related project costs and expenses are allocated to the business segment responsible for the project; and • Other — represents legal and other centralized costs and expenses including certain share-based incentive compensation costs. Expenses, where allocated, are based primarily on the number of personnel supported. Our FMS segment leases revenue earning equipment and provides fuel, maintenance and other ancillary services to the SCS and DTS segments. Inter-segment EBT allocated to SCS and DTS includes earnings related to equipment used to provide services to SCS and DTS customers. EBT related to inter-segment equipment and services billed to SCS and DTS customers (equipment contribution) are included in both FMS and the segment that served the customer and then eliminated upon consolidation (presented as “Eliminations”). Segment results are not necessarily indicative of the results of operations that would have occurred had each segment been an independent, stand-alone entity during the periods presented. Each business segment follows the same accounting policies as described in Note 1, “Summary of Significant Accounting Policies.” However, we do not record right-of-use assets or liabilities for our intercompany operating leases between FMS and SCS and DTS business segments. The following tables set forth financial information for each of our segments and provide a reconciliation between segment EBT and earnings from continuing operations before income taxes. 85 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) Years ended December 31, 2021 2020 (In thousands) 2019 Revenue: Fleet Management Solutions: ChoiceLease Commercial rental SelectCare and other Fuel services ChoiceLease liability insurance revenue (1) Fleet Management Solutions Supply Chain Solutions Dedicated Transportation Solutions Eliminations (2) Total revenues Earnings (Loss) From Continuing Operations Before Income Taxes: Fleet Management Solutions Supply Chain Solutions Dedicated Transportation Solutions Eliminations Unallocated Central Support Services Non-operating pension costs, net (3) Other items impacting comparability, net (4) $ $ $ 3,219,914 $ 1,113,740 606,877 737,640 777 5,678,948 3,154,798 1,457,188 (627,981) 9,662,953 $ 663,090 $ 117,351 49,058 (79,265) 750,234 (68,608) 577 10,437 3,159,909 $ 834,232 583,435 569,074 23,817 5,170,467 2,544,420 1,229,374 (524,170) 8,420,091 $ (141,957) $ 159,940 73,442 (42,801) 48,624 (77,438) (11,167) (90,379) Earnings (loss) from continuing operations before income taxes $ 692,640 $ (130,360) $ _______________ 3,077,051 1,009,086 633,644 816,362 35,260 5,571,403 2,551,271 1,417,483 (614,356) 8,925,801 (70,274) 145,060 81,149 (50,732) 105,203 (49,114) (60,406) (37,954) (42,271) (1) In the first quarter of 2021, we completed the previously announced exit of the extension of our liability insurance coverage for ChoiceLease customers. (2) Represents the elimination of intercompany revenues in our FMS business segment. (3) Refer to Note 19, "Employee Benefit Plans," for a discussion on these items. (4) Refer to Note 21, “Other Items Impacting Comparability,” for a discussion of items excluded from our primary measure of segment performance. 86 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) The following table sets forth depreciation expense, amortization expense and other non-cash charges, net, interest expense (income), capital expenditures paid and total assets for the years ended December 31, 2021, 2020 and 2019, as provided to the chief operating decision-maker for each of our reportable business segments: 2021 Depreciation expense (1) Amortization expense and other non- cash charges, net Interest expense (income) (2) Capital expenditures paid Total assets 2020 Depreciation expense (1) Amortization expense and other non-cash charges, net Interest expense (income) (2) Capital expenditures paid Total assets 2019 Depreciation expense (1) Amortization expense and other non-cash charges, net Interest expense (income) (2) Capital expenditures paid Total assets _______________ FMS SCS DTS CSS Eliminations Total (In thousands) $ 1,735,729 $ 46,704 $ 3,230 $ 555 $ — $ 1,786,218 40,771 214,034 1,853,419 10,999,687 84,163 2,720 67,319 2,320,154 3,108 (2,820) 1,240 318,095 (4,542) (42) 19,431 554,436 — — — (358,049) 123,500 213,892 1,941,409 13,834,323 $ 1,981,426 $ 38,652 $ 2,955 $ 4,380 $ — $ 2,027,413 135,499 255,264 1,089,773 68,878 602 37,742 1,025 (3,176) 1,459 2,344 8,652 17,547 — — — 207,746 261,342 1,146,521 11,274,450 1,313,312 295,738 328,329 (279,875) 12,931,954 $ 1,825,816 $ 42,428 $ 3,795 $ 6,890 $ — $ 1,878,929 128,322 243,406 3,643,573 61,419 1,038 49,421 1,510 (3,224) 2,182 4,077 161 39,998 — — — 195,328 241,381 3,735,174 12,991,716 1,236,589 327,384 305,631 (385,986) 14,475,334 (1) Depreciation expense totaling $26 million in 2021 and $27 million in 2020 and 2019 associated with CSS assets was allocated to business segments (2) based upon estimated and planned asset utilization. Interest expense was primarily allocated to the FMS segment since such borrowings were used principally to fund the purchase of revenue earning equipment used in FMS; however, interest was also reflected in SCS and DTS based on targeted segment leverage ratios. Geographic Information Long-lived assets: United States Foreign: Canada Europe Mexico Total December 31, 2021 2020 (In thousands) $ 8,477,721 $ 8,682,657 531,580 241,652 57,064 830,296 9,308,017 $ 622,111 337,310 61,995 1,021,416 9,704,073 $ 87 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 4. REVENUE Disaggregation of Revenue The following tables disaggregate our revenue recognized by primary geographical market by our reportable business segments and by industry for SCS. Refer to Note 3, “Segment Reporting”, for the disaggregation of our revenue by major product/service lines. Primary Geographical Markets United States Canada Europe (1) Mexico Year ended December 31, 2021 FMS SCS DTS (In thousands) Eliminations Total $ 5,115,356 $ 2,705,569 $ 1,457,188 $ (599,088) $ 8,679,025 301,519 262,073 229,750 — — 219,479 — — — (28,893) — — 502,376 262,073 219,479 Total revenues $ 5,678,948 $ 3,154,798 $ 1,457,188 $ (627,981) $ 9,662,953 ———————————— (1) Refer to Note 21, "Other Items Impacting Comparability", for further information on the exit of the FMS U.K. business. United States Canada Europe Mexico Year ended December 31, 2020 FMS SCS DTS (In thousands) Eliminations Total $ 4,646,290 $ 2,146,936 $ 1,229,374 $ (506,884) $ 7,515,716 269,198 254,979 207,911 — — 189,573 — — — (17,286) — — 459,823 254,979 189,573 Total revenues $ 5,170,467 $ 2,544,420 $ 1,229,374 $ (524,170) $ 8,420,091 United States Canada Europe Mexico Singapore Year ended December 31, 2019 FMS SCS DTS (In thousands) Eliminations Total $ 4,965,461 $ 2,110,240 $ 1,417,483 $ (593,170) $ 7,900,014 302,956 302,986 — — 215,380 — 222,358 3,293 — — — — (21,186) — — — 497,150 302,986 222,358 3,293 Total revenues $ 5,571,403 $ 2,551,271 $ 1,417,483 $ (614,356) $ 8,925,801 Industry We have a diversified portfolio of customers across a full array of transportation and logistics solutions and across many industries. We believe this will help to mitigate the impact of adverse downturns in specific sectors of the economy. Our portfolio of ChoiceLease and commercial rental customers, as well as our DTS business, is not concentrated in any one particular industry or geographic region. 88 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) Our SCS business segment includes revenue from the following industries: Automotive Technology and healthcare Consumer packaged goods and retail Industrial and other Total revenues Years ended December 31, 2021 2020 (In thousands) 2019 $ 1,185,372 $ 940,314 $ 1,003,508 427,510 1,220,534 321,382 386,610 993,403 224,093 432,107 901,344 214,312 $ 3,154,798 $ 2,544,420 $ 2,551,271 Lease & Related Maintenance and Rental Revenues The non-lease revenue from maintenance services related to our ChoiceLease product is recognized in "Lease & related maintenance and rental revenues" in the Consolidated Statements of Earnings. In 2021, 2020 and 2019, we recognized $1.0 billion, $965 million and $950 million, respectively. Deferred Revenue The following table includes the changes in deferred revenue due to the collection and deferral of cash or the satisfaction of our performance obligation under the contract: Years ended December 31, 2021 2020 2019 (In thousands) Balance as of beginning of period $ 629,739 $ 603,687 $ 582,078 Recognized as revenue during period from beginning balance (183,460) (179,623) (180,939) Consideration deferred during period, net Foreign currency translation adjustment and other 145,498 1,665 203,308 2,367 203,136 (588) Balance as of end of period $ 593,442 $ 629,739 $ 603,687 Contracted Not Recognized Revenue Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized (contracted not recognized revenue). Contracted not recognized revenue was $2.4 billion as of December 31, 2021, and primarily includes deferred revenue and amounts for full service ChoiceLease maintenance revenue that will be recognized as revenue in future periods as we provide maintenance services to our customers. Contracted not recognized revenue excludes (1) variable consideration as it is not included in the transaction price consideration allocated at contract inception, (2) revenues from the lease component of our ChoiceLease product and all the revenue from the commercial rental product, (3) revenues from contracts with an original duration of one year or less, including SelectCare contracts, and (4) revenue from SCS, DTS and other contracts where there are remaining performance obligations when we have the right to invoice but the revenue to be recognized in the future corresponds directly with the value delivered to the customer. Sales Commissions and Setup Costs We capitalize incremental sales commissions paid as a result of obtaining ChoiceLease, SCS and DTS contracts as contract costs. Capitalized sales commissions, including initial direct costs of our leases, was $106 million and $89 million as of December 31, 2021 and 2020, respectively. Sales commission expense in 2021, 2020 and 2019 was $44 million, $44 million and $43 million, respectively. We also capitalize setup costs as a result of obtaining SCS and DTS contracts as contract costs. Capitalized setup costs were $54 million and $28 million as of December 31, 2021 and 2020, respectively. Setup contract amortization expense in 2021, 2020 and 2019 was $23 million, $11 million and $11 million, respectively. 89 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 5. RECEIVABLES, NET Trade Sales-type leases Other, primarily warranty and insurance Allowance for credit losses and other Total December 31, 2021 2020 (In thousands) 1,280,766 $ 148,134 67,141 1,496,041 (31,304) 1,464,737 $ 1,051,618 132,003 41,753 1,225,374 (43,024) 1,182,350 $ $ The following table provides a reconciliation of our allowance for credit losses and other: Balance as of beginning of period Changes to provisions for credit losses Impact of adoption of new accounting standard, write-offs, and other (1) Balance as of end of period Years ended December 31, 2021 2020 (in thousands) 43,024 $ 1,632 (13,352) 31,304 $ 22,761 34,191 (13,928) 43,024 $ $ ———————————— Includes the cumulative-effect adjustment for the adoption of ASU 2016-13, Financial Instruments - Credit Losses (Topic 326) in 2020. (1) 6. REVENUE EARNING EQUIPMENT, NET Estimated Useful Lives (In years) December 31, 2021 December 31, 2020 Cost Accumulated Depreciation Net Cost (In thousands) Accumulated Depreciation Net Held for use: Trucks Tractors 3 — 7 $ 5,223,127 $ (2,055,135) $ 3,167,992 $ 5,061,266 $ (1,818,594) $ 3,242,672 4 — 7.5 7,256,002 (3,059,206) 4,196,796 7,013,595 (2,853,591) 4,160,004 Trailers and other 9.5 — 12 1,780,487 (868,820) 911,667 2,046,768 (804,006) 1,242,762 Held for sale Total 209,506 (162,922) 46,584 644,132 (512,555) 131,577 $ 14,469,122 $ (6,146,083) $ 8,323,039 $ 14,765,761 $ (5,988,746) $ 8,777,015 Total depreciation expense related to revenue earning equipment primarily used in our FMS segment was $1.7 billion, $1.9 billion and $1.8 billion in 2021, 2020 and 2019, respectively. Residual Value Estimate Changes We periodically review and adjust, as appropriate, the estimated residual values and useful lives of existing revenue earning equipment for the purposes of recording depreciation expense. Reductions in estimated residual values or useful lives will increase depreciation expense over the remaining useful life of the vehicle. Conversely, an increase in estimated residual values or useful lives will decrease depreciation expense over the remaining useful life of the vehicle. Our review of the estimated residual values and useful lives of revenue earning equipment is based on vehicle class, (i.e., generally subcategories of trucks, tractors and trailers by weight and usage), historical and current market prices, third-party expected future market prices, expected lives of vehicles, and expected sales in the wholesale or retail markets, among other factors. A variety of factors, many of which are outside of our control, could cause residual value estimates to differ from actual used vehicle sales pricing, such as changes in supply and demand of used vehicles; volatility in market conditions; changes in vehicle technology; competitor pricing; regulatory requirements; driver shortages; customer requirements and preferences; and changes in 90 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) underlying assumption factors. We have disciplines related to the management and maintenance of our vehicles designed to manage the risk associated with the residual values of our revenue earning equipment. The following table provides a summary of incremental depreciation expense that has been recorded related to our residual value estimate changes since 2019, as well as used vehicle sales results (rounded to the closest million): Years ended December31, 2021 2020 2019 (in thousands) Depreciation expense related to estimate changes $ 309,000 $ 491,000 $ Used vehicle sales, net (257,000) — 357,000 59,000 2021 During the second quarter of 2021, we completed a review of the residual values and useful lives of revenue earning equipment. Based on the results of our analysis, we primarily adjusted our residual value estimates for certain tractors and useful lives of certain classes of our revenue earning equipment, which impacted approximately 15% of our total fleet. The increase in depreciation expense in 2021 as a result of residual value estimate changes was not material to our results of operations. 2020 In 2020, we performed a review of the estimated residual values of our revenue earning equipment primarily due to the COVID-19 pandemic and its impact on current and expected used vehicle market conditions. In evaluating our residual value estimates, we reviewed recent multi-year trends; management and third-party outlook for the used vehicle market, including impacts of COVID-19 and the demand and pricing of our used vehicles; expected sales volumes through our retail and wholesale channels; inventory levels; and other factors that management deemed necessary to appropriately reflect our expected sales proceeds. Based on our review, we reduced our estimated residual values primarily for our truck fleet, and to a lesser extent, our tractor fleet, which resulted in additional depreciation expense of $197 million. This resulted in a decrease to our net earnings of $146 million and diluted earnings per share of $2.78 in 2020. In 2020, the depreciation expense also included $294 million related to the residual value changes that occurred in the second half of 2019. 2019 In the second half of 2019, we began to experience softening in used vehicle market conditions, which was expected to continue throughout 2020. At that time, our inventory of used vehicles to be made available for sale was also higher than expected, which increased the volume of used vehicle sales expected to be sold through our wholesale channels. Due to these dynamics and our updated outlook at that time, we concluded, in the third quarter of 2019, that our residual value estimates likely exceeded the expected future values that would be realized upon the sale of power vehicles in our fleet. As a result, in the third quarter of 2019, we lowered the estimated residual values for our revenue earning equipment, primarily our power vehicles, to reflect more recent multi-year trends and our outlook for the expected used vehicle market. The changes in our residual value estimates, in the third quarter of 2019, resulted in additional depreciation expense of $297 million. As a result in 2019, our net earnings and diluted earnings per share decreased by $219 million and $4.19, respectively. The impact of the change in estimated vehicle residual values that occurred in the third quarter of 2019 was in addition to the depreciation expense of $60 million related to the estimate change effective January 1, 2019. Used Vehicle Sales and Valuation Adjustments Revenue earning equipment held for sale is stated at the lower of carrying amount or fair value less costs to sell. Losses on vehicles held for sale for which carrying values exceed fair value, which we refer to as "valuation adjustments," are recognized at the time they are deemed to meet the held for sale criteria and are presented within "Used vehicle sales, net" in the Consolidated Statements of Earnings. For revenue earning equipment held for sale, we stratify our fleet by vehicle type (trucks, tractors and trailers), weight class, age and other relevant characteristics and create classes of similar assets for analysis purposes. For revenue earning equipment held for sale, fair value was determined based upon recent market prices obtained from our own sales experience for each class of similar assets and vehicle condition if available or third-party market pricing. In addition, we also consider expected declines in market prices when valuing the vehicles held for sale, as well as forecasted sales channel mix (retail/wholesale). 91 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) The following table presents revenue earning equipment held for sale that are measured at fair value on a nonrecurring basis and considered a Level 3 fair value measurement: Losses from Valuation Adjustments December 31, Years ended December 31, 2021 2020 (2) 2021 2020 2019 (In thousands) (In thousands) $ $ 931 $ 1,485 1,309 3,725 $ 3,848 $ 2,211 4,092 10,151 $ 3,390 $ 4,179 6,005 13,574 $ 18,022 $ 12,139 6,909 37,070 $ 38,701 40,213 4,224 83,138 Revenue earning equipment held for sale (1): Trucks Tractors Trailers and other Total assets at fair value _______________ (1) Reflects only the portion where net book values exceeded fair values and valuation adjustments were recorded. The net book value of assets held for sale that were less than fair value was $43 million and $121 million as of December 31, 2021 and 2020, respectively. (2) Adjusted the presentation of the vehicles held for sale that were recorded to fair value to now exclude vehicles that previously recognized accumulated depreciation. The components of used vehicle sales, net were as follows: Gains on vehicle sales, net Losses from valuation adjustments Used vehicle sales, net 7. OPERATING PROPERTY AND EQUIPMENT, NET Land Buildings and improvements Machinery and equipment Other Accumulated depreciation Total Years ended December 31, 2021 2020 2019 (In thousands) $ $ (270,976) $ (37,484) $ (24,432) 13,574 37,070 (257,402) $ (414) $ 83,138 58,706 Estimated Useful Lives (In years) December 31, 2021 2020 (In thousands) — $ 239,355 $ 10 — 40 3 — 10 3 — 10 946,176 927,132 145,952 243,368 926,230 864,941 104,683 2,258,615 2,139,222 (1,273,637) (1,212,164) $ 984,978 $ 927,058 Depreciation expense related to operating property and equipment was $128 million, $123 million and $118 million in 2021, 2020 and 2019, respectively. 92 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 8. GOODWILL The carrying amount of goodwill attributable to each reportable business segment with changes therein was as follows: Balance as of January 1, 2020 Foreign currency translation adjustment Balance as of December 31, 2020 Acquisition (1) Foreign currency translation adjustment Balance as of December 31, 2021 (2) _______________ (1) See Note 24, "Acquisitions," for additional information. FMS SCS DTS Total $ $ $ 243,702 $ 103 243,805 $ — 15 243,820 $ (In thousands) 190,515 $ 117 190,632 $ 95,627 18 286,277 $ 40,808 $ — 40,808 $ — — 40,808 $ 475,025 220 475,245 95,627 33 570,905 (2) Accumulated impairment losses were $26 million and $19 million for FMS and SCS, respectively, as of both December 31, 2021 and 2020. We assess goodwill for impairment on October 1st of each year or more often if deemed necessary. On October 1, 2021, we completed our annual goodwill impairment test and determined there was no impairment. 9. INTANGIBLE ASSETS, NET Indefinite lived intangible assets — Trade name Finite lived intangible assets, primarily customer relationships (1) Accumulated amortization Total FMS SCS December 31, 2021 DTS (In thousands) CSS Total — $ — $ — $ 8,731 $ 8,731 $ 250,667 — 57,686 (53,293) (30,687) (89,193) — $ 4,393 $ 154,712 $ 2,369 $ 8,731 $ 170,205 7,582 (5,213) 185,399 Indefinite lived intangible assets — Trade name Finite lived intangible assets, primarily customer relationships Accumulated amortization Total _______________ December 31, 2020 FMS SCS DTS CSS Total (In thousands) — $ $ 57,686 — $ 50,249 — $ 8,731 $ 8,731 115,517 — 7,582 (51,545) (24,748) (4,739) — (81,032) $ 6,141 $ 25,501 $ 2,843 $ 8,731 $ 43,216 (1) Includes $135 million of customer relationships related to the acquisition of Midwest. Refer to Note 24, "Acquisitions," for additional information. The Ryder trade name has been identified as having an indefinite useful life. Customer relationship intangibles are being amortized on a straight-line basis over their estimated useful lives, generally 6-19 years. We recognized amortization expense associated with finite lived intangible assets of $8 million in 2021 and $8 million in 2020 and 2019. The future amortization expense for each of the five succeeding years related to all intangible assets that are currently reported in the Consolidated Balance Sheets is estimated to range from $12 - $16 million per year for 2022 - 2026. 93 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 10. ACCRUED EXPENSES AND OTHER LIABILITIES December 31, 2021 December 31, 2020 Accrued Expenses Non-Current Liabilities Total Accrued Expenses Non-Current Liabilities Total $ 210,350 $ 6,016 3,848 (In thousands) — $ 210,350 $ 158,122 $ 91,083 171,259 97,099 175,107 5,117 3,776 — $ 158,122 82,940 268,954 77,823 265,178 1,389 23,978 186,449 165,680 9,469 37,116 94,547 100,232 182,785 10,484 87,259 21,626 20,599 462,234 205,980 20,186 38,887 82,854 265,214 629,739 7,683 128,021 $ 1,119,602 $ 1,314,404 $ 2,434,006 $ 989,178 $ 1,403,861 $ 2,393,039 18,472 23,978 497,658 165,680 22,441 37,116 94,547 355,805 593,442 10,484 131,827 20,245 — 292,298 41,687 15,598 — 3,014 186,429 446,265 — 55,324 17,083 — 311,209 — 12,972 — — 255,573 410,657 — 44,568 1,381 20,599 169,936 164,293 4,588 38,887 79,840 78,785 183,474 7,683 72,697 Salaries and wages Deferred compensation Pension benefits Other postretirement benefits Other employee benefits Insurance obligations (1) Operating taxes (2) Income taxes Interest Deposits, mainly from customers Operating lease liabilities Deferred revenue (3) Restructuring liabilities (4) Other Total _______________ (1) Insurance obligations are primarily comprised of self-insured claim liabilities. (2) Includes the deferral of certain payroll taxes allowed under the CARES Act. (3) Refer to Note 4, "Revenue", for further information. (4) Includes $8 million related to the exit of the FMS U.K. business. Refer to Note 21, "Other Items Impacting Comparability" for further information. We recognized a benefit of $6 million in 2021 within earnings from continuing operations from the favorable development of estimated prior years claims where costs were lower than self-insured loss reserves. We recognized charges of $18 million in 2020 and 2019 within earnings from continuing operations from the unfavorable development of estimated prior years claims where costs exceeded self-insured loss reserves. 94 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 11. INCOME TAXES The components of earnings (loss) from continuing operations before income taxes and the provision for (benefit from) income taxes from continuing operations were as follows: Earnings (loss) from continuing operations before income taxes: United States Foreign Total Provision for (benefit from) income taxes from continuing operations: Current tax expense (benefit) from continuing operations: Federal State Foreign Deferred tax expense (benefit) from continuing operations: Federal State Foreign $ $ $ Years ended December 31, 2021 2020 (In thousands) 2019 559,621 $ 133,019 692,640 $ (126,537) $ (3,823) (130,360) $ (44,668) 2,397 (42,271) 8,673 $ 24,011 12,205 44,889 111,893 8,212 6,048 126,153 (642) $ 9,523 5,620 14,501 (27,534) (10,263) 4,932 (32,865) (1,065) 9,187 5,210 13,332 (8,228) (18,790) (5,313) (32,331) (18,999) Total $ 171,042 $ (18,364) $ In 2021 and 2020, federal, state, and foreign net operating losses were utilized to offset current income taxes payable resulting in a tax benefit of $124 million and $278 million, respectively. In 2019, a taxable loss generated a net operating loss carryforward benefit of $282 million. A reconciliation of the federal statutory tax rate with the effective tax rate from continuing operations follows: Federal statutory tax rate Impact on deferred taxes for changes in tax rates Additional deferred tax adjustments State income taxes, net of federal income tax benefit Foreign rates varying from federal statutory tax rate Tax contingencies Tax credits Other permanent book-tax differences Change in foreign valuation allowance Other Effective tax rate Years ended December 31, 2021 2020 2019 (Percentage of pre-tax earnings) 21.0 % (0.3) % (0.1) % 4.4 % 0.1 % (0.7) % (0.3) % 1.8 % (1.1) % (0.1) % 24.7 % 21.0 % 0.9 % 0.8 % (3.4) % 1.3 % 5.5 % 1.7 % (3.3) % (11.9) % 1.5 % 14.1 % 21.0 % 20.5 % — % (19.2) % 3.1 % 15.7 % 11.3 % (8.6) % — % 1.1 % 44.9 % 95 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) Deferred Income Taxes The components of the net deferred income tax liability were as follows: Deferred income tax assets: Self-insurance accruals Net operating loss carryforwards Accrued compensation and benefits Pension benefits Deferred revenue Other, including federal benefit on state tax positions Valuation allowance Deferred income tax liabilities: Property and equipment basis differences Other Net deferred income tax liability (1) _______________ December 31, 2021 2020 (In thousands) 111,058 $ 271,203 68,968 16,862 152,435 30,613 651,139 (23,456) 627,683 104,346 381,585 46,321 75,466 170,958 35,104 813,780 (41,153) 772,627 (1,873,598) (1,888,112) (23,818) (1,897,416) (1,269,733) $ (5,379) (1,893,491) (1,120,864) $ $ (1) Deferred tax assets of $5 million have been included in "Sales-type leases and other assets" as of both December 31, 2021 and 2020. In October 2021 we repatriated $72 million of undistributed earnings from two of our foreign subsidiaries with minimal tax cost to partially fund the Midwest acquisition in the U.S. As of December 31, 2021, we have reevaluated our historic assertion with respect to our U.K. and Germany operations and no longer consider these earnings to be indefinitely reinvested. The deferred tax liability recorded on the U.K. and Germany undistributed earnings was not material. We intend to continue to permanently reinvest the earnings from our remaining foreign jurisdictions which, as of December 31, 2021, had $436 million of undistributed foreign earnings. The determination of the amount of unrecognized deferred tax liability associated with the $436 million of undistributed foreign earnings is not practicable because of the complexities associated with the hypothetical calculations used in evaluating whether we will maintain the indefinite reinvestment assertion on the remaining foreign subsidiaries. As of December 31, 2021, we had U.S. federal tax effected net operating loss carryforwards, before unrecognized tax benefits, of $222 million, of which $7 million is expected to expire beginning 2034 and the remaining portion has an indefinite carryforward period. Various U.S. subsidiaries had state tax effected net operating loss carryforwards, before unrecognized tax benefits and valuation allowances, of $52 million that will begin to expire as follows: $0.5 million in 2022 through 2024, $45.5 million in years 2026 and thereafter, with the remaining $6 million having an indefinite carryforward period. To the extent that we do not generate sufficient state taxable income through viable planning strategies within the statutory carryforward periods to utilize the loss carryforwards in these states, the loss carryforwards will expire unused. We also had foreign tax effected net operating loss carryforwards of $27 million that are available to reduce future income tax payments in several countries, subject to varying expiration rules. We assess the realizability of our deferred tax assets and record a valuation allowance to the extent it is determined that they are not more-likely-than-not to be realized. Due to our assessment of future sources of taxable income in various states and foreign jurisdictions, we have a cumulative valuation allowance of $23 million against our deferred tax assets as of December 31, 2021, a net decrease of $18 million from the prior year. The valuation allowance is subject to change in future years based on the availability of future sources of taxable income. 96 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) Uncertain Tax Positions In many cases, our uncertain tax positions are related to tax years that remain subject to examination by the relevant taxing authorities. The following table summarizes these open tax years by jurisdiction: Jurisdiction United States (Federal) Canada Mexico United Kingdom Brazil (in discontinued operations) Open Tax Year 2013 - 2015, 2018 - 2021 2013 - 2021 2016 - 2021 2020 - 2021 2016 - 2021 The following table summarizes the activity related to unrecognized tax benefits (excluding the federal benefit received from state positions): Balance at January 1 Additions based on tax positions related to the current year Reductions due to lapse of applicable statutes of limitation Gross balance at December 31 Interest and penalties Balance at December 31 2021 December 31, 2020 (In thousands) $ $ 42,787 $ 1,316 (5,696) 38,407 3,585 41,992 $ 48,918 $ 2,225 (8,356) 42,787 4,491 47,278 $ 2019 58,819 1,422 (11,323) 48,918 4,772 53,690 Of the total unrecognized tax benefits as of December 31, 2021, $34 million (net of the federal benefit on state issues) represents the amount of unrecognized tax benefits that, if recognized, would favorably affect the effective tax rate in future periods. Unrecognized tax benefits related to federal, state and foreign tax positions may decrease by $8 million by December 31, 2022, if audits are completed or tax years close during 2022. 97 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 12. LEASES Leases as Lessor The components of revenue from leases were as follows: Operating leases Lease income related to ChoiceLease Lease income related to commercial rental (1) Sales-type leases Interest income related to net investment in leases Variable lease income excluding commercial rental (1) _______________ Years ended December 31, 2021 2020 (In thousands) 2019 1,537,901 $ 1,061,821 1,565,579 $ 791,631 1,505,913 952,560 47,613 $ 49,244 $ 46,801 311,857 $ 289,165 $ 272,065 $ $ $ (1) Lease income related to commercial rental includes both fixed and variable lease income. Variable lease income is approximately 15% to 25% of total commercial rental income. The components of the net investment in sales-type leases, which are included in "Receivables, net" and "Sales-type leases and other assets" in the Consolidated Balance Sheets, were as follows: December 31, 2021 2020 (In thousands) Net investment in the lease - lease payment receivable Net investment in the lease - unguaranteed residual value in assets $ 583,008 $ 46,740 629,748 (3,705) $ 626,043 $ 589,120 44,704 633,824 (4,025) 629,799 Estimated loss allowance Total Maturities of sales-type lease receivables as of December 31, 2021 were as follows: Years ending December 31 2022 2023 2024 2025 2026 Thereafter Total undiscounted cash flows Present value of lease payments (recognized as lease receivables) Difference between undiscounted cash flows and discounted cash flows (In thousands) 188,506 153,803 126,930 95,783 68,369 75,772 709,163 (583,008) 126,155 $ $ 98 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) Operating lease payments expected to be received as of December 31, 2021 were as follows: Years ending December 31 2022 2023 2024 2025 2026 Thereafter Total undiscounted cash flows Leases as Lessee The components of lease expense were as follows: Finance lease cost Amortization of right-of-use-assets Interest on lease liabilities Operating lease cost Short-term lease and other Variable lease cost Sublease income Total lease cost (In thousands) 1,206,632 869,800 623,388 401,577 217,887 135,171 3,454,455 $ $ Years ended December 31, 2021 2020 (In thousands) 2019 $ 14,085 $ 1,926 98,363 9,077 16,299 13,295 $ 2,344 92,227 8,432 13,325 (27,081) (27,223) $ 112,669 $ 102,400 $ 13,671 2,565 94,039 10,963 12,459 (22,385) 111,312 Supplemental balance sheet information related to leases was as follows: Noncurrent assets (1) Current liabilities (2) Noncurrent liabilities (3) _______________ December 31, 2021 2020 Operating Lease Finance Lease Operating Lease Finance Lease (In thousands) $ 341,125 $ 100,232 255,573 40,388 $ 13,163 31,432 255,964 $ 78,785 186,429 39,571 13,282 35,136 (1) Operating lease right-of-use assets are included in "Sales-type leases and other assets" and finance lease assets are included in "Other property and equipment, net" and "Revenue earning equipment, net". (2) Current operating lease liabilities are included in "Accrued expenses and other current liabilities" and current finance leases liabilities are included in "Short-term debt and current portion of long-term debt". (3) Noncurrent operating lease liabilities are included in "Other non-current liabilities" and noncurrent finance lease liabilities are included in "Long-term debt". 99 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) Weighted-average remaining lease term Operating Finance Weighted-average discount rate Operating Finance Maturities of operating and finance lease liabilities were as follows: December 31, 2021 2020 5 years 4 years 2.7 % 4.4 % 4 years 6 years 3.3 % 5.6 % Years ending December 31 2022 2023 2024 2025 2026 Thereafter Total lease payments Less: Imputed Interest Present value of lease liabilities Note: Amounts may not be additive due to rounding. Operating Leases Finance Leases (In thousands) Total $ 108,380 $ 88,760 63,455 45,004 25,746 46,360 377,705 (21,900) $ 355,805 $ 14,921 $ 12,039 9,072 5,773 3,040 4,817 49,661 (5,066) 44,595 $ 123,301 100,799 72,527 50,777 28,786 51,177 427,367 (26,966) 400,401 As of December 31, 2021, we have entered into $36 million of additional facility operating leases that have not yet commenced. The operating leases will commence in 2022 with lease terms of generally 5 to 10 years. 100 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 13. DEBT Debt: U.S. commercial paper Canadian commercial paper Trade receivables financing program Global revolving credit facility Unsecured U.S. obligations Unsecured U.S. notes — Medium-term notes (1) Unsecured foreign obligations Asset-backed U.S. obligations (2) Finance lease obligations and other Debt issuance costs and original issue discounts Total debt Short-term debt and current portion of long-term debt Long-term debt _______________ Weighted Average Interest Rate December 31, 2021 December 31, 2020 0.32% 0.34% —% —% 3.41% 3.24% 2.00% 2.62% 0.29% 0.62% —% 1.25% 3.47% 3.41% 1.82% 2.53% Maturities December 31, 2021 December 31, 2020 (In thousands) 2026 2026 2022 2026 2024 $ 531,157 $ 214,375 7,087 62,800 — — — 200 200,000 200,000 2022-2026 5,149,893 5,174,180 2022-2024 2022-2026 2022-2030 140,265 526,712 44,595 254,259 682,383 48,418 6,599,709 6,636,615 (20,040) (26,379) 6,579,669 (1,333,363) 6,610,236 (516,581) $ 5,246,306 $ 6,093,655 (1) Includes the impact from the fair market values of hedging instruments on our notes, which were not material as of both December 31, 2021 and December 31, 2020. The notional amount of the executed interest rate swaps designated as fair value hedges was $450 million and $150 million as of December 31, 2021 and December 31, 2020, respectively. (2) Asset-backed U.S. obligations are related to financing transactions backed by a portion of our revenue earning equipment. The fair value of total debt (excluding finance lease and asset-backed U.S. obligations) was approximately $6.2 billion and $6.3 billion as of December 31, 2021 and 2020, respectively. For publicly-traded debt, estimates of fair value were based on market prices. For other debt, fair value was estimated based on a model-driven approach using rates currently available to us for debt with similar terms and remaining maturities. The fair value measurements of our publicly-traded debt and our other debt were classified within Level 2 of the fair value hierarchy. Debt Proceeds and Repayments The following table includes our debt proceeds and repayments in 2021: Debt Proceeds Debt Repayments Medium-term notes U.S. and foreign term loans, finance lease obligations and other (In thousands) $ 299,616 Medium-term notes U.S. and foreign term loans, finance lease — obligations and other Total debt proceeds $ 299,616 Total debt repaid $ 320,000 287,636 $ 607,636 Debt repayments included $300 million of medium-term notes redeemed in August 2021 that were previously set to mature in November 2021. This redemption did not have a material impact on our results of operations. Debt proceeds were used to repay maturing debt and for general corporate purposes. If the unsecured medium-term notes are downgraded below investment grade following, or as a result of, a change in control, the note holders can require us to repurchase all or a portion of the notes at a purchase price equal to 101% of principal value plus accrued and unpaid interest. 101 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) Contractual maturities of total debt, excluding finance lease obligations, are as follows: Years ending December 31 2022 2023 2024 2025 2026 Thereafter Total Finance lease obligations (Refer to Note 12) Total long-term debt Global Revolving Credit Facility (In thousands) 1,321,221 1,341,525 1,509,973 1,084,564 1,297,831 — 6,555,114 44,595 6,599,709 $ $ We maintain a $1.4 billion global revolving credit facility, which includes U.S. and Canadian commercial paper programs, with a syndicate of eleven lending institutions and matures in December 2026. The agreement provides for annual facility fees which range from 7.0 to 17.5 basis points based on our long-term credit ratings. The annual facility fee is 12.5 basis points as of December 31, 2021. The credit facility is primarily used to finance working capital and vehicle purchases, but can also be used to issue up to $75 million in letters of credit (there were no letters of credit outstanding against the facility as of December 31, 2021). At our option, the interest rate on borrowings under the credit facility is based on specific risk-free rates. The credit facility contains no provisions limiting its availability in the event of a material adverse change to our business operations; however, the credit facility does contain standard representations and warranties, events of default, cross-default provisions, and certain affirmative and negative covenants. In December 2021, we extended the expiration date of our revolving credit facility to December 2026. As of December 31, 2021, there was $862 million available under the credit facility. In order to maintain availability of funding, we must maintain a ratio of debt to Consolidated Net Worth of less than or equal to 300%. Consolidated Net Worth, as defined in the credit facility, represents shareholders' equity excluding any accumulated other comprehensive income or loss associated with our pension and other postretirement plans as well as currency translation adjustment as reported in our consolidated balance sheet. Consolidated Net Worth also adds back the after-tax charge to shareholders' equity which resulted from our adoption of the new lease accounting standard as of December 31, 2018 (amortized quarterly to 50% of the charge over a 7 year period) and any potential non-cash FMS North America goodwill impairment charges, should they occur, up to a maximum amount. As of December 31, 2021, the ratio was 175%. Our global revolving credit facility enables us to refinance short-term obligations on a long-term basis. Short-term commercial paper obligations are classified as long-term as we have both the intent and ability to refinance on a long-term basis. Trade Receivables Financing Program We have a trade receivables purchase and sale program, pursuant to which we sell certain of our domestic trade accounts receivable to a bankruptcy remote, consolidated subsidiary of Ryder, that in turn sells, on a revolving basis, an ownership interest in certain of these accounts receivable to a committed purchaser. The subsidiary is considered a VIE and is consolidated based on our control of the entity’s activities. We use this program to provide additional liquidity to fund our operations, particularly when it is cost effective to do so. The costs under the program may vary based on changes in interest rates. In April 2021, we extended the expiration date of the trade receivables financing program to April 2022. As of December 31, 2021, the available proceeds under the program were $284 million. The program contains provisions restricting its availability in the event of a material adverse change to our business operations or the collectability of the collateralized receivables. Sales of receivables under this program are accounted for as secured borrowings based on our continuing involvement in the transferred assets. 102 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 14. GUARANTEES We have executed various agreements with third parties that contain standard indemnifications that may require us to indemnify a third party against losses arising from a variety of matters, such as lease obligations, financing agreements, environmental matters, and agreements to sell business assets, if they bring a claim against us. Normally, we are allowed to dispute the other party’s claim and our obligations under these agreements may be limited in terms of the amount and/or timing of any claim. Additionally, we have entered into individual indemnification agreements with each of our independent directors, through which we will indemnify such director acting in good faith against any and all losses, expenses and liabilities arising out of such director’s service as a director of Ryder. The maximum amount of potential future payments under these agreements is generally unlimited. We cannot predict the maximum potential amount of future payments under certain of these agreements, including the indemnification agreements, due to the contingent nature of the potential obligations and the distinctive provisions that are involved in each individual agreement. Historically, such payments have not had a material adverse effect on our business. We believe that if a loss were incurred in any of these matters, the loss would not have a material adverse impact on our consolidated results of operations or financial position. As of December 31, 2021 and 2020, we had letters of credit and surety bonds outstanding, which primarily guarantee various insurance activities as noted in the following table: Letters of credit Surety bonds 15. SHARE REPURCHASE PROGRAMS December 31, 2021 2020 $ (In thousands) 273,621 $ 182,356 371,840 147,091 In October 2021, our Board of Directors authorized two new share repurchase programs. The first program grants management discretion to repurchase up to 2.0 million shares of common stock over a period of two years, commencing on October 14, 2021 and expiring on October 14, 2023 (the "2021 Discretionary Program"). The 2021 Discretionary Program is designed to provide management with capital structure flexibility while concurrently managing objectives related to balance sheet leverage, acquisition opportunities, and shareholder returns. The second program authorizes management to repurchase up to 2.5 million shares of common stock, issued to employees under the company's employee stock plans since September 1, 2021 (the "2021 Anti-Dilutive Program"). The 2021 Anti-Dilutive Program is designed to mitigate the dilutive impact of shares issued under the company's employee stock plans. The 2021 Anti-Dilutive Program commenced on October 14, 2021 and expires on October 14, 2023. Share repurchases under both programs can be made from time to time using the company's working capital and a variety of methods, including open-market transactions and trading plans established pursuant to Rule 10b5-1 of the Securities Exchange Act of 1934. The timing and actual number of shares repurchased are subject to market conditions, legal requirements and other factors, including balance sheet leverage, availability of quality acquisitions and stock price. The 2021 Anti-Dilutive Program replaced the 2019 anti-dilutive program, which expired in December 2021. Under the 2019 anti-dilutive program, in 2021, 2020 and 2019, we repurchased 735,294, 636,998, and 471,430 shares for $56 million, $29 million, and $28 million, respectively. In February 2022, our Board of Directors authorized a new accelerated share repurchase program to repurchase up to $300 million of common stock, with final settlement scheduled to occur no later than the end of October 2022. The number of shares to be repurchased will be based on the average of Ryder's daily volume-weighted average price per share of common stock during a repurchase period, less a discount and subject to adjustments pursuant to the terms and conditions of the program agreement. 103 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 16. ACCUMULATED OTHER COMPREHENSIVE LOSS Comprehensive income presents a measure of all changes in shareholders’ equity except for changes resulting from transactions with shareholders in their capacity as shareholders. The following summary sets forth the components of accumulated other comprehensive loss, net of tax: December 31, 2021 2020 (In thousands) $ $ (153,770) $ (528,682) (6,789) (689,241) $ (146,529) (655,040) (15,636) (817,205) Cumulative translation adjustments Net actuarial loss and prior service cost (1) Unrealized gain (loss) from cash flow hedges Accumulated other comprehensive loss _______________ (1) Refer to Note 19, "Employee Benefit Plans," for further information. 17. EARNINGS PER SHARE The following table presents the calculation of basic and diluted earnings per common share from continuing operations: Earnings (loss) from continuing operations Less: Distributed and undistributed earnings allocated to unvested stock Earnings (loss) from continuing operations available to common shareholders Years ended December 31, 2021 2020 2019 (In thousands, except per share amounts) $ 521,598 $ (111,996) $ (23,272) (2,468) (517) (453) $ 519,130 $ (112,513) $ (23,725) Weighted average common shares outstanding — Basic Effect of dilutive equity awards Weighted average common shares outstanding — Diluted 52,338 1,170 53,508 52,362 — 52,362 52,348 — 52,348 Earnings (loss) from continuing operations per common share — Basic Earnings (loss) from continuing operations per common share — Diluted $ $ 9.92 $ 9.70 $ (2.15) $ (2.15) $ (0.45) (0.45) Anti-dilutive equity awards not included in diluted EPS 682 3,504 2,458 104 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 18. SHARE-BASED COMPENSATION PLANS The following table provides information on share-based compensation expense and related income tax benefits recognized: Unvested stock awards Stock option and employee stock purchase plans Share-based compensation expense Income tax benefit Share-based compensation expense, net of tax Years ended December 31, 2021 2020 (In thousands) 2019 $ $ 44,163 $ 2,837 47,000 (6,641) 40,359 $ 25,509 $ 4,484 29,993 (4,728) 25,265 $ 19,253 6,575 25,828 (4,667) 21,161 Total unrecognized pre-tax compensation expense related to share-based compensation arrangements as of December 31, 2021 was $45 million and is expected to be recognized over a weighted-average period of approximately 1.8 years. The total fair value of equity awards vested was $27 million during both 2021 and 2020, and $20 million during 2019. The total cash received from employees under all share-based employee compensation arrangements was $30 million in 2021 and $8 million in 2020 and 2019. Share-Based Incentive Awards Share-based incentive awards are provided to employees under the terms of various share-based compensation plans (collectively, the Plans). The Plans are administered by the Compensation Committee of the Board of Directors. Awards under the Plans principally include unvested stock. Unvested stock awards include grants primarily of performance-based and time- vested restricted stock rights. Under the terms of our Plans, dividends on unvested stock are not paid unless the award vests. Upon vesting, the amount of the dividends paid is equal to the aggregate dividends declared on common shares during the period from the date of grant of the award until the date the shares underlying the award are delivered. As of December 31, 2021, there are 4.3 million shares authorized for issuance under the Plans and 4.0 million shares remaining available for future issuance. We also grant stock awards to non-executive members of the Board of Directors. Stock awards to new Board members do not vest until the director has served a minimum of one year. Prior to 2018, stock awards to Board members were delivered upon separation from the Board. Beginning in 2018, each director may elect to receive his or her stock award in the form of either (1) shares that are distributed at the time of grant or (2) restricted stock units (RSUs) which will entitle the director to receive one share of Ryder stock for each RSU granted and are distributed upon or after separation from the Board. The fair value of the awards is determined and fixed based on Ryder’s stock price on the date of grant. Share-based compensation expense is recognized for RSUs in the year the RSUs are granted. Ryder shares delivered upon grant have standard voting rights and rights to dividend payments. RSUs that are distributed upon or after separation from service on the Board are eligible for non-forfeitable dividend equivalents until distribution but such RSUs have no voting rights until they are distributed. Restricted Stock Awards Restricted stock awards are unvested stock rights that are granted to employees and entitle the holder to shares of common stock as the award vests. Time-vested restricted stock rights typically vest ratably over three years regardless of company performance. The fair value of the time-vested awards is determined and fixed based on Ryder’s stock price on the date of grant. Performance-based restricted stock rights (PBRSRs) are generally granted to executive management and include a performance-based vesting condition. PBRSRs are awarded based on various revenue, return-based and cash flow performance targets and may include a total shareholder return (TSR) modifier for certain members of management. The fair values of the PBRSRs that include a TSR modifier are estimated using a lattice-based option-pricing valuation model that incorporates a Monte-Carlo simulation. The fair value of PBRSRs that do not include a TSR modifier is determined and fixed on the grant date based on our stock price on the date of grant. Share-based compensation expense for PBRSRs is recognized on a straight- line basis over the vesting period, based upon the probability that the performance target will be met. 105 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) In 2021, PBRSRs were awarded based on return on equity (ROE), strategic revenue growth (SRG), and free cash flow (FCF). In 2020, PBRSRs were awarded based on ROE, SRG and earnings before interest, taxes, depreciation and amortization (EBITDA) margin percent. In 2019, PBRSRs were awarded based on the spread between return on capital (ROC) and the cost of capital (COC) (ROC/COC) and SRG. These awards vest after the three-year performance period. For these awards, up to 200% of the awards based on ROE, SRG, FCF, ROC/COC, and up to 300% of the awards based on EBITDA margin percent may be earned based on three-year targets. Our TSR will be compared against the TSR of each of the companies in a custom peer group to determine our TSR percentile rank versus this custom peer group. The number of PBRSRs will then be adjusted based on this rank. The following is a summary of activity for time-vested and performance-based unvested restricted stock awards and units as of and for the year ended December 31, 2021: Unvested stock outstanding at January 1 Granted Vested (2) Forfeited (3) Unvested stock outstanding at December 31 Time-Vested (1) Performance-Based Weighted- Average Grant Date Fair Value $ $ 48.53 66.68 52.20 54.17 53.59 Shares (In thousands) 528 131 (78) (125) 456 Weighted- Average Grant Date Fair Value $ $ 32.03 69.34 63.47 56.92 51.79 Shares (In thousands) 1,195 432 (348) (102) 1,177 _____________ (1) Includes RSUs granted to non-executive members of the Board of Directors (2) Includes awards attained above target. (3) Includes awards canceled due to employee terminations or performance conditions not being achieved. Option Awards Stock options are awards that allow employees to purchase shares of our stock at a fixed price in the future. Stock option awards are granted at an exercise price equal to the market price of our stock at the time of grant. These awards, which generally vest one-third each year, are fully vested three years from the grant date. Stock options have contractual terms of ten years. During 2021 and 2020, we did not grant any stock option awards. As of December 31, 2021, we had options outstanding of 1.5 million with a weighted-average exercise price of $72.82 and a weighted average-remaining contractual term of 4.3 years. The number of options exercisable as of December 31, 2021 was 1.4 million. As of December 31, 2020, we had options outstanding of 1.9 million and a weighted-average exercise price of $71.09. The aggregate intrinsic values (the difference between the close price of our stock on the last trading day of the year and the exercise price, multiplied by the number of in-the-money options) that would have been received by the option holders if all options were exercised at year-end was not material as of December 31, 2021. This amount fluctuates based on the fair market value of our stock. 106 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) The fair value of each option award is estimated on the date of grant using a Black-Scholes-Merton option-pricing valuation model. We use historical data to estimate stock option forfeitures. The following table presents the weighted-average assumptions used for the valuation, which are primarily based on our historical data and trends, and the grant-date fair value of options granted: Expected dividends Expected volatility Risk-free rate Expected term in years Grant-date fair value Employee Stock Purchase Plan Year ended December 31, 2019 3.7% 31.4% 2.4% 4.4 years $ 11.74 We maintain an Employee Stock Purchase Plan (ESPP) that enables eligible participants in the U.S. and Canada to purchase full or fractional shares of Ryder common stock through payroll deductions of a specific dollar amount or up to 15% of eligible compensation during quarterly offering periods. The price is based on the fair market value of the stock on the last trading day of the quarter. Stock purchased under the ESPP must be held for 90 days or one year for officers. There were 7.5 million shares authorized for issuance under the existing ESPP as of December 31, 2021. There were 1.9 million shares remaining available to be purchased in the future under the ESPP as of December 31, 2021. The following table presents the shares purchased and the related weighted-average purchase price under the ESPP: Years ended December 31, 2021 2020 2019 Shares purchased Weighted average purchase price 160,000 320,000 $ 66.75 $ 32.39 $ 228,000 47.97 19. EMPLOYEE BENEFIT PLANS Pension Plans We historically sponsored several defined benefit pension plans covering most employees not covered by union- administered plans, including certain employees in foreign countries. These plans generally provided participants with benefits based on years of service and career-average compensation levels. In past years, we made amendments to defined benefit retirement plans that froze the retirement benefits for non- grandfathered and certain non-union employees in the U.S., Canada and the U.K. In 2020, we froze our U.S. and Canadian pension plans for substantially all of the remaining active employees. As of December 31, 2020, these employees ceased accruing further benefits and began receiving an enhanced defined contribution plan where all benefits earned were fully preserved and paid in accordance with plan and legal requirements. We recognized curtailment losses of $9 million in non- operating pension costs, net with an offset to accumulated other comprehensive loss as a result of the freeze of the pension plans. During 2019, we offered approximately 4,500 vested former employees in our U.S. defined benefit plan a one-time option to receive a lump sum distribution of their benefits. Approximately 1,700 former employees, or 38% of those that were offered the distribution, accepted the offer. In December 2019, we made payments of approximately $80 million from the U.S. defined benefit plan assets, which resulted in a settlement of $90 million, representing approximately 4% of our U.S. pension plan obligations. In 2019, we recognized a settlement loss of $35 million. 107 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) We also have a non-qualified supplemental pension plan covering certain U.S. employees, which provides for incremental pension payments so that the participants' payments equal the amounts that could have been received under our qualified pension plan if it were not for limitations imposed by income tax regulations. The accrued pension liability related to this plan was $57 million and $61 million as of December 31, 2021 and 2020, respectively. Net Pension Expense Components of net pension expense for defined benefit pension plans were as follows: Company-administered plans: Service cost Interest cost Expected return on plan assets Pension settlement expense Curtailment loss Amortization of net actuarial loss and prior service cost Net pension expense Company-administered plans: U.S. Non-U.S. Net pension expense Years ended December 31, 2021 2020 (In thousands) 2019 1,093 $ 57,973 (86,775) — — 28,221 512 $ 11,915 $ 67,781 (97,526) — 9,329 31,787 23,286 $ 11,007 84,960 (91,034) 34,974 — 31,419 71,326 8,906 $ (8,394) 512 $ 32,503 $ (9,217) 23,286 $ 75,936 (4,610) 71,326 $ $ $ $ Non-operating pension costs, net include the amortization of net actuarial loss and prior service cost, interest cost and expected return on plan assets components of pension and postretirement benefit costs, as well as any significant charges for settlements or curtailments if recognized. The following table sets forth the weighted-average actuarial assumptions used in determining our annual net pension expense: Discount rate Rate of increase in compensation levels Expected long-term rate of return on plan assets Gain and loss amortization period (years) U.S. Plans Years ended December 31, Non-U.S. Plans Years ended December 31, 2021 2.60% 3.00% 2020 3.18% 3.00% 2019 4.35% 3.00% 2021 1.53% 3.11% 2020 2.28% 3.11% 2019 3.04% 3.08% 3.90% 5.05% 5.40% 3.89% 4.99% 5.36% 21 21 22 24 24 24 The return on plan assets assumption reflects the weighted-average of the expected long-term rates of return for the broad categories of investments held in the plans. The expected long-term rate of return is adjusted when there are fundamental changes in expected returns or in asset allocation strategies of the plan assets. 108 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) Obligations and Funded Status The following table sets forth the benefit obligations, assets and funded status associated with our pension plans: Change in benefit obligations: Benefit obligations at January 1 Service cost Interest cost Actuarial (gain) loss Pension curtailment and settlement Benefits paid Foreign currency exchange rate changes Benefit obligations at December 31 Change in plan assets: Fair value of plan assets at January 1 Actual return on plan assets Employer contribution Benefits paid Foreign currency exchange rate changes Fair value of plan assets at December 31 Funded status Funded percent 2021 2020 (In thousands) $ 2,509,093 $ 1,093 57,973 (113,663) — (105,887) (4,384) 2,344,225 2,303,996 94,931 6,992 (105,887) (5,930) 2,294,102 $ (50,123) $ 98 % 2,324,080 11,915 67,781 212,099 (19,052) (104,977) 17,247 2,509,093 1,978,708 275,372 136,029 (104,977) 18,864 2,303,996 (205,097) 92 % The funded status of our pension plans was presented in the Consolidated Balance Sheets as follows: Noncurrent asset Current liability Noncurrent liability Net amount recognized December 31, 2021 2020 (In thousands) $ $ 124,984 $ (3,848) (171,259) (50,123) $ 63,857 (3,776) (265,178) (205,097) Amounts recognized in accumulated other comprehensive loss (pre-tax) consisted of: Prior service cost Net actuarial loss Net amount recognized December 31, 2021 2020 (In thousands) 3,622 $ 706,375 709,997 $ 3,816 855,300 859,116 $ $ In 2022, we expect to amortize $22 million of net actuarial loss as a component of pension expense. 109 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) The following table sets forth the weighted-average actuarial assumptions used in determining funded status: Discount rate Rate of increase in compensation levels U.S. Plans December 31, Non-U.S. Plans December 31, 2021 2.95% —% 2020 2.60% 3.00% 2021 2.14% 3.14% 2020 1.53% 3.11% As of December 31, 2021 and 2020, our total accumulated benefit obligations, as well as our pension plan obligations (projected benefit obligations (PBO) and accumulated benefit obligations (ABO)) in excess of the fair value of the related plan assets, for our U.S. and foreign plans were as follows: Total accumulated benefit obligations Plans with pension obligations in excess of plan assets: PBO ABO Fair value of plan assets U.S. Plans December 31, Non-U.S. Plans December 31, Total December 31, 2021 2020 2021 2020 2021 2020 (In thousands) $ 1,825,811 $ 1,940,549 $ 515,974 $ 566,177 $ 2,341,785 $ 2,506,726 1,825,811 1,825,811 1,661,122 1,940,704 1,940,549 1,681,598 10,420 8,193 — 9,848 7,995 — 1,836,231 1,834,004 1,661,122 1,950,552 1,948,544 1,681,598 Investment Policy and Fair Value of Plan Assets Our pension investment strategy is to reduce the effects of future volatility on the fair value of our pension assets relative to our pension obligations. We increase our allocation of high quality, longer-term fixed income securities and reduce our allocation of equity investments as the funded status of the plans improve. The plans utilize several investment strategies, including passively managed equity and actively and passively managed fixed income strategies. The investment policy establishes targeted allocations for each asset class that incorporate measures of asset and liability risks. Deviations between actual pension plan asset allocations and targeted asset allocations may occur as a result of investment performance and changes in the funded status from time to time. Rebalancing of our pension plan asset portfolios is evaluated periodically and rebalanced if actual allocations exceed an acceptable range. U.S. plans account for approximately 72% of our total pension plan assets. Equity and fixed income securities in our international plans include actively and passively managed mutual funds. The following table presents the fair value of each major category of pension plan assets and the level of inputs used to measure fair value as of December 31, 2021 and 2020: Asset Category Equity securities: Fair Value Measurements at December 31, 2021 Total Level 1 Level 2 Level 3 (In thousands) U.S. common collective trusts Non-U.S. common collective trusts $ 191,323 $ 154,625 — $ — 191,323 $ 154,625 — — Fixed income securities: Corporate bonds Common collective trusts Private equity and hedge funds Total 72,106 1,754,158 121,890 2,294,102 $ $ — — — — $ 72,106 1,754,158 — 2,172,212 $ — — 121,890 121,890 110 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) Asset Category Equity securities: Fair Value Measurements at December 31, 2020 Total Level 1 Level 2 Level 3 (In thousands) U.S. common collective trusts Non-U.S. common collective trusts $ 371,893 $ 263,023 — $ — 371,893 $ 263,023 Fixed income securities: Corporate bonds Common collective trusts Private equity and hedge funds Total 98,715 1,447,225 123,140 2,303,996 $ $ — — — — $ 98,715 1,447,225 — 2,180,856 $ — — — — 123,140 123,140 The following is a description of the valuation methodologies used for our pension assets as well as the level of input used to measure fair value: Equity securities — These investments include common and preferred stocks and index common collective trusts that track U.S. and foreign indices. The common collective trusts were valued at the unit prices established by the funds’ sponsors based on the fair value of the assets underlying the funds. Since the units of the funds are not actively traded, the fair value measurements have been classified within Level 2 of the fair value hierarchy. Fixed income securities — These investments include investment grade bonds of U.S. issuers from diverse industries, government issuers, index common collective trusts that track the Barclays Aggregate Index and other fixed income investments (primarily mortgage-backed securities). Fair values for the corporate bonds were valued using third-party pricing services. These sources determine prices utilizing market income models which factor in, where applicable, transactions of similar assets in active markets, transactions of identical assets in infrequent markets, interest rates, bond or credit default swap spreads and volatility. Since the corporate bonds are not actively traded, the fair value measurements have been classified within Level 2 of the fair value hierarchy. The common collective trusts were valued at the unit prices established by the funds’ sponsors based on the fair value of the assets underlying the funds. Since the units of the funds are not actively traded, the fair value measurements have been classified within Level 2 of the fair value hierarchy. The other investments are not actively traded and fair values are estimated using bids provided by brokers, dealers or quoted prices of similar securities with similar characteristics or pricing models. Therefore, the other investments have been classified within Level 2 of the fair value hierarchy. Private equity and hedge funds — These investments represent limited partnership interests in private equity and hedge funds. The partnership interests are valued by the general partners based on the underlying assets in each fund. The limited partnership interests are valued using unobservable inputs and have been classified within Level 3 of the fair value hierarchy. The following table presents a summary of changes in the fair value of the pension plans’ Level 3 assets for 2021 and 2020: Beginning balance at January 1 Return on plan assets: Relating to assets still held at the reporting date Relating to assets sold during the period Purchases, sales, settlements and expenses Ending balance at December 31 2021 2020 (In thousands) $ 123,140 $ 118,218 24,842 — (26,092) 121,890 $ 8,969 — (4,047) 123,140 $ 111 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) Funding Policy and Contributions The funding policy for these plans is to make contributions based on annual service costs plus amortization of unfunded past service liability, but not greater than the maximum allowable contribution deductible for federal income tax purposes. We may, from time to time, make voluntary contributions to our pension plans, which exceed the amount required by statute. The majority of the plans’ assets are invested in a master trust that, in turn, is invested primarily in commingled funds whose investments are listed stocks and bonds. During 2021, total global pension contributions were $7 million compared with $136 million in 2020. We estimate total 2022 required contributions to our pension plans to be approximately $6 million, and we do not expect to make voluntary contributions. Estimated Future Benefits Payments The following table details pension benefits expected to be paid in each of the next five fiscal years and in the aggregate for the five fiscal years thereafter: 2022 2023 2024 2025 2026 2027-2031 Savings Plans $ (In thousands) 114,235 115,699 118,280 121,222 123,523 630,876 Employees who do not actively participate in pension plans and are not covered by union-administered plans are generally eligible to participate in enhanced savings plans. These plans provide for (1) a company contribution even if employees do not make contributions for employees hired before January 1, 2016, (2) a company match of employee contributions of eligible pay, subject to tax limits and (3) a discretionary company match. Savings plan costs totaled $45 million, $40 million and $39 million in 2021, 2020 and 2019, respectively. Deferred Compensation and Long-Term Compensation Plans We have deferred compensation plans that permit eligible U.S. employees, officers and directors to defer a portion of their compensation. The deferred compensation liability, including Ryder matching amounts and accumulated earnings, was $97 million and $83 million as of December 31, 2021 and 2020, respectively. We have established grantor trusts (Rabbi Trusts) to provide funding for benefits payable under the supplemental pension plan, deferred compensation plans and long-term incentive compensation plans. The assets held in the trusts were $98 million and $84 million as of December 31, 2021 and 2020, respectively. The Rabbi Trusts’ assets consist of short-term cash investments and a managed portfolio of equity securities, including our common stock. These assets, except for the investment in our common stock, are included in “Sales-type leases and other assets” because they are available to our general creditors in the event of insolvency. The equity securities are classified as trading securities and stated at fair value. The realized and unrealized investment income (loss) recognized in "Miscellaneous (income) loss, net" were not material for 2021, 2020 and 2019. The Rabbi Trusts’ investments in our common stock as of both December 31, 2021 and 2020 were not material. Investments held in Rabbi Trusts are assets measured at fair value on a recurring basis, all of which are considered Level 1 of the fair value hierarchy. The following table presents the asset classes as of December 31, 2021 and 2020: Cash and cash equivalents U.S. equity mutual funds Foreign equity mutual funds Fixed income mutual funds Total investments held in Rabbi Trusts 112 December 31, 2021 2020 (In thousands) $ $ 21,457 $ 53,449 11,452 9,648 96,006 $ 24,573 39,066 8,389 10,269 82,297 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 20. ENVIRONMENTAL MATTERS Our operations involve storing and dispensing petroleum products, primarily diesel fuel, regulated under environmental protection laws. These laws require us to eliminate or mitigate the effect of such substances on the environment. In response to these requirements, we continually upgrade our operating facilities and implement various programs to detect and minimize contamination. In addition, we have received notices from the Environmental Protection Agency (EPA) and others that we have been identified as a potentially responsible party under the Comprehensive Environmental Response, Compensation, and Liability Act; the Superfund Amendments and Reauthorization Act; and similar state statutes. We may be required to share in the cost of cleanup of 22 identified disposal sites. Our environmental expenses consist of remediation costs as well as normal recurring expenses such as licensing, testing and waste disposal fees and were not material for 2021, 2020 and 2019. Our asset retirement obligations of $27 million as of both December 31, 2021 and 2020, primarily relate to fuel tanks to be removed. The ultimate cost of our environmental liabilities cannot presently be projected with certainty due to the presence of several unknown factors, primarily the level of contamination, the effectiveness of selected remediation methods, the stage of investigation at individual sites, the determination of our liability in proportion to other responsible parties and the recoverability of such costs from third parties. Based on information presently available, we believe that the ultimate disposition of these matters, although potentially material to the results of operations in any one year, will not have a material adverse effect on our financial condition or liquidity. 113 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 21. OTHER ITEMS IMPACTING COMPARABILITY Our primary measure of segment performance as shown in Note 3, "Segment Reporting," excludes certain items we do not believe are representative of the ongoing operations of the segment. Excluding these items from our segment measure of performance allows for better year over year comparison: Restructuring and other, net ERP implementation costs Restructuring and other items, net Gains on sale of properties Early redemption of medium-term notes ChoiceLease liability insurance revenue (1) Other items impacting comparability, net _______________ (1) Refer to Note 3, "Segment Reporting," for additional information. Note: Amounts may not be additive due to rounding. Years ended December 31, 2021 2020 (In thousands) 2019 $ $ 19,656 $ 12,715 32,371 (42,031) — (777) (10,437) $ 76,364 $ 34,251 110,615 (5,418) 8,999 (23,817) 90,379 $ 35,308 21,260 56,568 (18,614) — — 37,954 In 2021, 2020 and 2019, other items impacting comparability included: • Restructuring and other, net — In 2021, this item primarily included transaction costs related to the acquisitions of Midwest Warehouse and Distribution (Midwest) and PLG Investments I, LLC (Whiplash) and severance costs. We intend to exit the FMS U.K. business over the next 12 to 18 months, subject to consultation obligations under U.K. law. If, following consultation, we proceed with the exit, we expect to incur between $20 million to $32 million in costs primarily related to severance, of which $8 million were recorded in 2021 and are reflected in "Accrued expenses and other current liabilities" in the Consolidated Balance Sheets. Restructuring and other, net in 2021 also includes professional fees related to the pursuit of a discrete commercial claim and the offsetting related recovery of the claim during 2021. In 2020, this item primarily included expenses of $44 million associated with our discontinued ChoiceLease liability insurance program, professional fees related to the pursuit of a commercial claim and expenses related to the shutdown of several leased locations in the North America and U.K. FMS operations. We completed the exit of the ChoiceLease liability insurance program in the first quarter of 2021. In addition, we recorded severance costs of $13 million in 2020 related to actions to reduce headcount, primarily in our North American and U.K. FMS operations. In 2019, this item primarily included expenses related to employee termination costs due to the closure of several FMS maintenance locations in the U.S. and Canada. We also incurred charges related to cost savings initiatives and the pursuit of a commercial claim and we recognized income from our Singapore operations that were shut down during the second quarter of 2019. • ERP implementation costs — This item relates to charges in connection with the implementation of an Enterprise Resource Planning (ERP) system. In July 2020, we went live with the first module of our ERP system for human resources. In April 2021, we went live with the financial module to replace the existing core financial system. • Gains on sale of properties — In 2021 and 2020, we recorded gains on the sale of certain FMS maintenance properties in the U.K. and U.S. that were restructured as part of cost reduction activities in prior period. In 2019, we recorded gains on the sale of certain SCS properties. These gains are reflected within "Miscellaneous (income) loss, net" in our Consolidated Statements of Earnings. • Early redemption of medium-term notes — We recognized a charge related to the early redemption of two medium term-notes in the fourth quarter of 2020. This charge is reflected within "Interest expense" in the Consolidated Statements of Earnings. 114 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 22. CONTINGENCIES AND OTHER MATTERS We are a party to various claims, complaints and proceedings arising in the ordinary course of our continuing business operations including those relating to commercial and employment claims, environmental matters, risk management matters (e.g., vehicle liability, workers’ compensation, etc.), and administrative assessments primarily associated with operating taxes. We have established loss provisions for matters in which losses are probable and can be reasonably estimated. We believe that the resolution of these claims, complaints and legal proceedings will not have a material effect on our consolidated financial statements. Our estimates regarding potential losses and materiality are based on our judgment and assessment of the claims utilizing currently available information. Although we will continue to reassess our estimated liability based on future developments, our objective assessment of the legal merits of such claims may not always be predictive of the outcome and actual results may vary from our current estimates. In 2020, we recorded expense within discontinued operations of $8 million related primarily to adverse developments in several cases related to payments for transportation services in Brazil. Securities Litigation Relating to Residual Value Estimates On May 20, 2020, a putative class action on behalf of purchasers of our securities who purchased or otherwise acquired their securities between July 23, 2015 and February 13, 2020, inclusive (Class Period), was commenced against Ryder and certain of our current and former officers in the U.S. District Court for the Southern District of Florida, captioned Key West Policy & Fire Pension Fund v. Ryder System, Inc., et al. The complaint alleges, among other things, that the defendants misrepresented Ryder’s depreciation policy and residual value estimates for its vehicles during the Class Period in violation of Section 10(b) and 20(a) of the Securities Exchange Act of 1934 and Rule 10b-5 promulgated thereunder, and seeks to recover, among other things, unspecified compensatory damages and attorneys' fees and costs. On August 3, 2020, the State of Alaska, Alaska Permanent Fund, the City of Fort Lauderdale General Employees’ Retirement System, and the City of Plantation Police Officers Pension Fund were appointed lead plaintiffs. On October 5, 2020, the lead plaintiffs filed an amended complaint. On December 4, 2020, Ryder and the other named defendants in the case filed a Motion to Dismiss the amended complaint. On April 7, 2021, the court held a hearing on defendants’ Motion to Dismiss, and reserved decision. On June 26, 2020, August 6, 2020, and February 2, 2021, three shareholder derivative complaints purportedly on behalf of Ryder were filed in the Circuit Court of the 11th Judicial Circuit in and for Miami-Dade County, Florida, against us as nominal defendant and certain of our current and former officers and our current directors. The complaints allege breach of fiduciary duties, unjust enrichment, and waste of corporate assets. The complaints are based on the allegation set forth in the securities class action complaint. The plaintiffs, on our behalf, are seeking an award of monetary damages and restitution to us, improvements in our corporate governance and internal procedures, and legal fees. These derivative cases have all been consolidated and stayed (stopped) until the Motion to Dismiss in the securities class action described above is resolved. Also, on January 19, 2021 (as amended on March 26, 2021), and February 8, 2021, two shareholder derivative complaints purportedly on behalf of Ryder were filed in U.S. District Court for the Southern District of Florida against us as nominal defendant and certain of our current and former officers and directors. The complaints allege breach of fiduciary duties, unjust enrichment, and waste of corporate assets. Both complaints are based on the allegation set forth in the securities class action complaint, seek similar relief on our behalf to that sought in the derivative complaints that were filed in Florida state court, and have been stayed (stopped) until the Motion to Dismiss in the securities class action is resolved. We believe the claims asserted in the complaints are without merit and intend to defend against them vigorously. 115 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 23. SUPPLEMENTAL CASH FLOW INFORMATION Supplemental cash flow information was as follows: Interest paid (1) Income taxes paid Cash paid for amounts included in measurement of liabilities: As of and For the years ended December 31, 2021 2020 (In thousands) 2019 $ 208,064 $ 45,192 245,804 $ 14,259 225,842 6,325 Operating cash flows from operating leases 97,673 90,301 93,383 Right-of-use assets obtained in exchange for lease obligations: Finance leases Operating leases Capital expenditures acquired but not yet paid ________________ 14,800 107,585 178,913 14,298 124,872 108,675 21,749 96,810 185,264 (1) Excludes cash paid for prepayment penalty related to the early redemption of two medium-term notes in 2020. The following table provides a reconciliation of cash, cash equivalents, and restricted cash reported within the Consolidated Balance Sheets to the amounts shown in the Consolidated Statements of Cash Flows: Cash and cash equivalents Restricted cash included in prepaid expenses and other current assets Total cash, cash equivalents, and restricted cash December 31, 2021 2020 (In thousands) $ $ 233,961 $ 151,294 439,364 — 673,325 $ 151,294 116 RYDER SYSTEM, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - (Continued) 24. ACQUISITIONS On November 1, 2021, we acquired all the outstanding equity of Midwest, a warehousing, distribution, and transportation company based in Woodbridge, IL for a purchase price of $284 million, of which $283 million was paid in 2021. The acquisition is included in our SCS business segment. The acquisition will expand our supply chain services, including multi- customer warehousing and distribution. The following table provides the preliminary purchase price allocation of the fair value of the assets and liabilities for Midwest as of the acquisition date: Assets: Goodwill Intangible assets, net Other assets Total assets Liabilities: Accounts payable and other liabilities Net assets acquired (In thousands) $ $ 95,627 135,150 131,600 362,377 78,813 283,564 The excess of the purchase consideration over the aggregate estimated fair values of identifiable assets acquired and liabilities assumed was recorded as goodwill. The goodwill recognized reflects supply chain services growth opportunities and expected cost synergies of combining Midwest with our business. All of the goodwill is expected to be deductible for income tax purposes. The estimated fair values of assets acquired and liabilities assumed in the acquisition of Midwest are provisional and are based on the information that was available as of the acquisition date. We believe that we have sufficient information to provide a reasonable basis for estimating the fair values of assets acquired and liabilities assumed. The purchase price excludes certain items to be resolved post-closing with the seller, which may result in additional adjustments to the final purchase price. Therefore, the provisional measurements of estimated fair values reflected are subject to change. We expect to finalize the valuation and complete the purchase consideration allocation no later than one year from the respective acquisition date. On January 1, 2022, we acquired all the outstanding equity of Whiplash, a leading national provider of omnichannel fulfillment and logistics services for an approximate purchase price of $481 million. The purchase price includes $439 million of cash placed in escrow and classified as restricted cash with the remaining classified as a deposit. As of December 31, 2021, the restricted cash and deposit were reflected in "Prepaid expenses and other current assets" on the Consolidated Balance Sheets. The acquisition will be included in our SCS business segment. The acquisition is expected to expand our e-commerce and omnichannel fulfillment network. None of the goodwill is deductible for income tax purposes. 117 RYDER SYSTEM, INC. AND SUBSIDIARIES SCHEDULE II - VALUATION AND QUALIFYING ACCOUNTS Description 2021 Accounts receivable allowance Self-insurance accruals (3) Valuation allowance on deferred tax assets 2020 Accounts receivable allowance Self-insurance accruals (3) Valuation allowance on deferred tax assets 2019 Accounts receivable allowance Self-insurance accruals (3) Valuation allowance on deferred tax assets _______________ Additions Balance at Beginning of Period Charged to Earnings Transferred from Other Accounts (1) (In thousands) Deductions (2) Balance at End of Period $ $ $ $ $ $ $ $ $ 43,024 443,615 41,153 22,761 410,985 17,577 17,182 357,526 16,186 1,632 478,209 (17,697) 34,191 426,065 25,510 23,003 436,148 1,906 — 89,078 — — 88,928 — — 86,832 — 13,352 $ 545,411 $ — $ 31,304 465,491 23,456 13,928 $ 482,363 $ 1,934 $ 43,024 443,615 41,153 17,424 $ 469,521 $ 515 $ 22,761 410,985 17,577 (1) Transferred from other accounts includes employee contributions made to the medical and dental self-insurance plans. (2) Deductions represent write-offs and insurance claim payments during the period. (3) Self-insurance accruals include vehicle liability, workers’ compensation, property damage, cargo and medical and dental, which comprise our self- insurance programs. Amounts charged to earnings included developments in prior years' selected loss development factors, which benefited earnings by $6 million in 2021 and charged earnings by $18 million in 2020 and 2019. 118 ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE None. Evaluation of Disclosure Controls and Procedures ITEM 9A. CONTROLS AND PROCEDURES As of the end of the period covered by this report, we carried out an evaluation, under the supervision and with the participation of management, including Ryder’s Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of Ryder’s disclosure controls and procedures (as defined in Rule 13a-15(e) under the Securities Exchange Act of 1934). Based upon that evaluation, the Chief Executive Officer and Chief Financial Officer concluded that as of December 31, 2021, Ryder’s disclosure controls and procedures (as defined in Rule 13a-15(e) under the Securities Exchange Act of 1934) were effective. Management’s Report on Internal Control over Financial Reporting Management’s Report on Internal Control over Financial Reporting and the Report of Independent Registered Certified Public Accounting Firm thereon are set out in Item 8 of Part II of this Form 10-K Annual Report. Changes in Internal Controls over Financial Reporting During the three months ended December 31, 2021, there were no changes in Ryder’s internal control over financial reporting that have materially affected or are reasonably likely to materially affect such internal control over financial reporting. None. ITEM 9B. OTHER INFORMATION ITEM 9C. DISCLOSURE REGARDING FOREIGN JURISDICTIONS THAT PREVENT INSPECTIONS Not applicable. PART III ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE The information required by Item 10 with respect to executive officers is included within Item 1 in Part I under the caption “Information about our Executive Officers” of this Form 10-K Annual Report. The information required by Item 10 with respect to directors, audit committee, audit committee financial experts and Section 16(a) beneficial ownership reporting compliance (to the extent applicable) is included under the captions “Election of Directors,” “Audit Committee,” and “Delinquent Section 16(a) Reports,” respectively, in our definitive proxy statement, which will be filed with the Commission within 120 days after the close of the fiscal year, and is incorporated herein by reference. Ryder has adopted a code of conduct applicable to all employees, including its Chief Executive Officer, Chief Financial Officer, Controller and Senior Financial Management. We will provide a copy of our code of conduct to anyone, free of charge, upon request through our Investor Relations Page, on our website at www.ryder.com. ITEM 11. EXECUTIVE COMPENSATION The information required by Item 11 is included under the captions “Compensation Discussion and Analysis,” “Executive Compensation,” “Compensation Committee,” “Compensation Committee Report on Executive Compensation” and “Director Compensation” in our definitive proxy statement, which will be filed with the Commission within 120 days after the close of the fiscal year, and is incorporated herein by reference. 119 ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS The information required by Item 12 with respect to security ownership of certain beneficial owners and management is included under the captions “Security Ownership of Officers and Directors” and “Security Ownership of Certain Beneficial Owners” in our definitive proxy statement, which will be filed with the Commission within 120 days after the close of the fiscal year, and is incorporated herein by reference. Securities Authorized for Issuance under Equity Compensation Plans The following table includes information as of December 31, 2021 about certain plans that provide for the issuance of common stock in connection with the exercise of stock options and other share-based awards. Number of Securities to be issued upon Exercise of Outstanding Options, Warrants and Rights Weighted-Average Exercise Price of Outstanding Options, Warrants and Rights (a) (b) Number of Securities Remaining Available for Future Issuance Under Equity Compensation Plans Excluding Securities Reflected in Column (a) (c) 3,133,962 (1) — 3,133,962 (2) $72.82 — $72.82 (3) 2,470,723 1,875,953 4,346,676 Plans Equity compensation plans approved by security holders: Broad based employee and non-employee directors' stock plan Employee stock purchase plan Total _______________ (1) Includes broad based employee stock options and other share-based awards of 1,497,041 stock options, 917,548 time-vested restricted stock awards and 456,109 performance-based restricted stock awards calculated at target. Includes non-employee directors' awards of 257,426 time-vested restricted stock awards, as well as 5,838 time-vested restricted stock awards awarded to non-executive directors and vested but not exercisable until six months after the director's retirement. Refer to Note 18, "Share-Based Compensation Plans", for additional information. (2) Weighted-average exercise price of outstanding options excludes restricted stock awards and restricted stock units. (3) Calculated by reducing shares authorized for issuance by a ratio of two shares for each share issued (on a 1:2 ratio) other than with respect to shares delivered pursuant to a stock option which shall reduce the shares available by one share (on a 1:1 ratio) as set forth under the terms of the 2019 Equity and Incentive Compensation Plan and assuming maximum performance for the performance-based restricted stock awards. All future awards issued will reduce the shares available for issuance by the terms set forth in the 2019 Equity and Incentive Compensation Plan, as described in the previous sentence. ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE The information required by Item 13 is included under the captions “Board of Directors” and “Related Person Transactions” in our definitive proxy statement, which will be filed with the Commission within 120 days after the close of the fiscal year, and is incorporated herein by reference. ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES The information required by Item 14 is included under the caption “Ratification of Independent Auditor” in our definitive proxy statement, which will be filed with the Commission within 120 days after the close of the fiscal year, and is incorporated herein by reference. 120 PART IV ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES (a) Items A through H and Schedule II are presented on the following pages of this Form 10-K Annual Report: 1. Financial Statements for Ryder System, Inc. and Consolidated Subsidiaries: A) Management’s Report on Internal Control over Financial Reporting ...................... B) Report of Independent Registered Certified Public Accounting Firm ...................... C) Consolidated Statements of Earnings ....................................................................... D) Consolidated Statements of Comprehensive Income ............................................... E) Consolidated Balance Sheets .................................................................................... F) Consolidated Statements of Cash Flows ................................................................... G) Consolidated Statements of Shareholders’ Equity ................................................... H) Notes to Consolidated Financial Statements ............................................................ Page No. 66 67 69 70 71 72 73 74 2. Consolidated Financial Statement Schedule for the Years Ended December 31, 2021, 2020 and 2019 Schedule II — Valuation and Qualifying Accounts .................................................. 118 All other schedules are omitted because they are not applicable or the required information is shown in the consolidated financial statements or notes thereto. 3. Exhibits: The following exhibits are filed with this report or, where indicated, incorporated by reference (Forms 10-K, 10-Q and 8- K referenced herein have been filed under the Commission’s file No. 1-4364). Ryder will provide a copy of the exhibits filed with this report at a nominal charge to those parties requesting them. None. ITEM 16. FORM 10-K SUMMARY 121 Exhibit Number 3.1 3.2 4.1 4.2 4.3 4.4 4.5 4.6 10.1* 10.2* 10.3* 10.4* 10.5* 10.6* EXHIBIT INDEX Description The Ryder System, Inc. Restated Articles of Incorporation (conformed copy incorporating all amendments through May 3, 2019), previously filed with the Commission on May 9, 2019 as an exhibit to Ryder's Quarterly Report on Form 10-Q, is incorporated by reference in this report. The Ryder System, Inc. By-Laws, as amended through May 3, 2019, previously filed with the Commission on May 9, 2019 as an exhibit to Ryder's Quarterly Report on Form 10-Q, is incorporated by reference in this report. Ryder hereby agrees, pursuant to paragraph (b)(4)(iii) of Item 601 of Regulation S-K, to furnish the Commission with a copy of any instrument defining the rights of holders of long-term debt of Ryder, where such instrument has not been filed as an exhibit hereto and the total amount of securities authorized there under does not exceed 10% of the total assets of Ryder and its subsidiaries on a consolidated basis. The First Supplemental Indenture between Ryder System, Inc. and The Chase Manhattan Bank (National Association) dated October 1, 1987, previously filed with the Commission as an exhibit to Ryder's Annual Report on Form 10-K for the year ended December 31, 1994, is incorporated by reference into this report. The Form of Indenture between Ryder System, Inc. and The Chase Manhattan Bank (National Association) dated as of May 1, 1987, and supplemented as of November 15, 1990 and June 24, 1992, filed with the Commission on July 30, 1992 as an exhibit to Ryder's Registration Statement on Form S-3 (No. 33-50232), is incorporated by reference into this report. The Form of Indenture between Ryder System, Inc. and J.P. Morgan Trust Company (National Association) dated as of October 3, 2003 filed with the Commission on August 29, 2003 as an exhibit to Ryder's Registration Statement on Form S-3 (No. 333-108391), is incorporated by reference into this report. Form of Medium-Term Note - Master Note, previously filed with the Commission on July 30, 2019, as an exhibit to Ryder’s Quarterly Report on Form 10-Q, is incorporated by reference in this report. Description of Ryder System, Inc.'s Securities Registered Under Section 12 of the Securities Exchange Act of 1934, previously filed with the Commission on February 27, 2020 as an exhibit to Ryder's Annual Report on Form 10-K, is incorporated by reference in this report. The Ryder System, Inc. 2005 Equity Compensation Plan, previously filed with the Commission on March 21, 2008, as Appendix A to Ryder's Definitive Proxy Statement on Schedule 14A, is incorporated by reference into this report. The Ryder System, Inc. Stock Purchase Plan for Employees, previously filed with the Commission on March 29, 2010, as Appendix B to Ryder System, Inc.'s Definitive Proxy Statement on Schedule 14A, is incorporated by reference into this report. Terms and Conditions applicable to restricted stock units granted under the Ryder System, Inc. 2005 Equity Compensation Plan, previously filed with the Commission as an exhibit to Ryder's Quarterly Report on Form 8-K filed with the Commission on May 11, 2005, are incorporated by reference into this report. Ryder System, Inc. 2012 Equity and Incentive Compensation Plan, previously filed with the Commission as an exhibit to Ryder's Current Report on Form 8-K filed with the Commission on May 10, 2012, is incorporated by reference into this report. Terms and Conditions applicable to non-qualified stock options granted under the Ryder System, Inc. 2012 Equity and Incentive Compensation Plan, previously filed with the Commission as an exhibit to Ryder's Current Report on Form 8-K filed with the Commission on May 10, 2012, are incorporated by reference into this report. Terms and Conditions applicable to restricted stock units granted under the Ryder System, Inc. 2012 Equity and Incentive Compensation Plan, previously filed with the Commission as an exhibit to Ryder's Current Report on Form 8-K filed with the Commission on May 10, 2012, are incorporated by reference into this report. 122 Exhibit Number 10.7* 10.8* 10.9* 10.10* 10.11* 10.12* 10.13* 10.14* 10.15* 10.16* 10.17* 10.18* 10.19* 10.20* 10.21* Description Amended and Restated Ryder System, Inc. 2012 Equity and Incentive Compensation Plan, previously filed with the Commission on May 10, 2016 as an exhibit to Ryder’s Quarterly Report on Form 8-K, is incorporated by reference to this report. Form of Terms and Conditions applicable to non-qualified stock options granted under the Amended and Restated Ryder System, Inc. 2012 Equity and Incentive Compensation Plan, previously filed with the Commission on July 27, 2016 as an exhibit to Ryder’s Quarterly Report on Form 10-Q, is incorporated by reference to this report. Form of Terms and Conditions applicable to restricted stock units for non-employee directors granted under the Amended and Restated Ryder System, Inc. 2012 Equity and Incentive Compensation Plan, previously filed with the Commission on July 27, 2016 as an exhibit to Ryder’s Quarterly Report on Form 10-Q, is incorporated by reference to this report. The Form of Amended and Restated Severance Agreement for Chief Executive Officer, previously filed with the Commission on February 14, 2017 as an exhibit to Ryder's Annual Report on Form 10-K for the year ended December 31, 2016, is incorporated by reference into this report. The Ryder System, Inc. Executive Severance Plan, effective as of January 1, 2017, previously filed with the Commission on February 14, 2017 as an exhibit to Ryder's Annual Report on Form 10-K for the year ended December 31, 2016, is incorporated by reference into this report. Form of Terms and Conditions applicable to non-qualified stock options granted under the Amended and Restated Ryder System, Inc. 2012 Equity and Incentive Compensation Plan, previously filed with the Commission on April 25, 2017 as an exhibit to Ryder’s Quarterly Report on Form 10-Q, is incorporated by reference to this report. Form of Terms and Conditions applicable to restricted stock units for non-employee directors granted under the Amended and Restated Ryder System, Inc. 2012 Equity and Incentive Compensation Plan, previously filed with the Commission on April 25, 2017 as an exhibit to Ryder’s Quarterly Report on Form 10-Q, is incorporated by reference to this report. Form of Terms and Conditions applicable to performance-based restricted stock rights granted under the Amended and Restated Ryder System, Inc. 2012 Equity and Incentive Compensation Plan, previously filed with the Commission on February 20, 2018 as an exhibit to Ryder’s Annual Report on Form 10-K, is incorporated by reference to this report. The Form of Amended and Restated Severance Agreement for named executive officers (other than the Chief Executive Officer), previously filed with the Commission on February 20, 2018 as an exhibit to Ryder’s Annual Report on Form 10-K, is incorporated by reference to this report. Form of Terms and Conditions applicable to stock-awards for non-employee directors issued under the Amended and Restated Ryder System, Inc. 2012 Equity and Incentive Compensation Plan, previously filed with the Commission on July 25, 2018 as an exhibit to Ryder’s Quarterly Report on Form 10-Q, is incorporated by reference to this report. Form of Terms and Conditions applicable to deferred stock awards for non-employee directors issued under the Amended and Restated Ryder System, Inc. 2012 Equity and Incentive Compensation Plan, previously filed with the Commission on October 26, 2018 as an exhibit to Ryder’s Quarterly Report on Form 10-Q, is incorporated by reference to this report. The Ryder System, Inc. Directors Stock Award Plan, as amended and restated at February 10, 2005, previously filed with the Commission on February 24, 2005 as an exhibit to Ryder's Annual Report on Form 10-K for the year ended December 31, 2004, is incorporated by reference into this report. The Ryder System, Inc. Directors Stock Plan, as amended and restated at May 7, 2004, previously filed with the Commission on February 24, 2005 as an exhibit to Ryder's Annual Report on Form 10-K for the year ended December 31, 2004, is incorporated by reference into this report. The Ryder System Benefit Restoration Plan, as amended and restated, previously filed with the Commission as an exhibit to Ryder's Current Report on Form 8-K filed with the Commission on February 11, 2009, is incorporated by reference into this report. Form of Indemnification Agreement for independent directors, effective as of February 24, 2016, previously filed with the Commission as an exhibit to Ryder's Current Report on Form 8-K filed with the Commission on February 29, 2016, is incorporated by reference into this report. 123 Exhibit Number 10.22* 10.23 10.24* 10.25* 10.26* 10.27* 10.28* 10.29* 10.30* 10.31* 10.32* 10.33* 10.34* 10.35* 10.36* 21.1 23.1 Description The Ryder System, Inc. Deferred Compensation Plan, effective as of January 1, 2009, previously filed with the Commission as an exhibit to Ryder's Current Report on Form 8-K filed with the Commission on February 11, 2009, is incorporated by reference to this report. Third Amended and Restated Global Revolving Credit Agreement, dated as of December 14, 2021, by and among Ryder System, Inc., certain Ryder subsidiaries, and the lenders and agents named therein, previously filed with the Commission as an exhibit to Ryder’s Current Report on Form 8-K filed with the Commission on December 20, 2021, is incorporated by reference to this report. Ryder System, Inc. 2019 Equity and Incentive Compensation Plan, previously filed with the Commission on March 18, 2019, as Appendix A to Ryder System, Inc.'s Definitive Proxy Statement on Schedule 14A, is incorporated by reference into this report. Employment Offer Letter for Scott T. Parker, previously filed with the Commission on March 27, 2019, as an exhibit to Ryder's Current Report on Form 8-K filed with the Commission on March 27, 2019, is incorporated by reference in this report. Form of Terms and Conditions Applicable to Deferred Stock Awards for Non-Employee Directors issued under the Ryder System, Inc. 2019 Equity and Incentive Compensation Plan, previously filed with the Commission on May 9, 2019 as an exhibit to Ryder's Quarterly Report on Form 10-Q, is incorporated by reference in this report. Form of Terms and Conditions Applicable to Non-Qualified Stock Options issued under the Ryder System, Inc. 2019 Equity and Incentive Compensation Plan, previously filed with the Commission on May 9, 2019 as an exhibit to Ryder's Quarterly Report on Form 10-Q, is incorporated by reference in this report. Form of Terms and Conditions Applicable to Performance-Based Restricted Stock Rights issued under the Ryder System, Inc. 2019 Equity and Incentive Compensation Plan, previously filed with the Commission on May 9, 2019 as an exhibit to Ryder's Quarterly Report on Form 10-Q, is incorporated by reference in this report. Form of Terms and Conditions Applicable to Restricted Stock Rights issued under the Ryder System, Inc. 2019 Equity and Incentive Compensation Plan, previously filed with the Commission on May 9, 2019 as an exhibit to Ryder's Quarterly Report on Form 10-Q, is incorporated by reference in this report. Form of Terms and Conditions Applicable to Stock Awards for Non-Employee Directors issued under the Ryder System, Inc. 2019 Equity and Incentive Compensation Plan, previously filed with the Commission on May 9, 2019 as an exhibit to Ryder's Quarterly Report on Form 10-Q, is incorporated by reference in this report. Ryder System, Inc. Non-Qualified Stock Option Award Granted as an “Employment Inducement Grant” under New York Stock Exchange Listing Rule 303A.08, previously filed with the Commission on May 9, 2019 as an exhibit to Ryder's Quarterly Report on Form 10-Q, is incorporated by reference in this report. Ryder System, Inc. Restricted Stock Rights Award Granted as an “Employment Inducement Grant” under New York Stock Exchange Listing Rule 303A.08, previously filed with the Commission on May 9, 2019 as an exhibit to Ryder's Quarterly Report on Form 10-Q, is incorporated by reference in this report. Forms of Terms and Conditions Applicable to Non-Qualified Stock Options issued under the Ryder System, Inc. 2019 Equity and Incentive Compensation Plan, previously filed with the Commission on February 27, 2020 as an exhibit to Ryder's Annual Report on Form 10-K, is incorporated by reference in this report. Form of Terms and Conditions Applicable to Performance-Based Restricted Stock Rights issued under the Ryder System, Inc. 2019 Equity and Incentive Compensation Plan, previously filed with the Commission on February 27, 2020 as an exhibit to Ryder's Annual Report on Form 10-K, is incorporated by reference in this report. Form of Terms and Conditions Applicable to Restricted Stock Rights issued under the Ryder System, Inc. 2019 Equity and Incentive Compensation Plan, previously filed with the Commission on February 27, 2020 as an exhibit to Ryder’s Annual Report on Form 10-K, is incorporated by reference in this report. The Ryder System, Inc. Stock Purchase Plan for Employees, previously filed with the Commission on March 16, 2020, as Appendix A to Ryder System, Inc.'s Definitive Proxy Statement on Schedule 14A, is incorporated by reference into this report. List of subsidiaries of the registrant, with the state or other jurisdiction of incorporation or organization of each, and the name under which each subsidiary does business. PricewaterhouseCoopers LLP consent to the incorporation by reference in certain Registration Statements on Form S-8 and on Form S-3 of their report on the financial statements and financial statement schedule and effectiveness of internal control over financial reporting of Ryder System, Inc. 124 Exhibit Number 24.1 31.1 31.2 32 101.INS 101.SCH 101.CAL 101.DEF 101.LAB 101.PRE 104 Description Manually executed powers of attorney for each of: Robert J. Eck Robert A. Hagemann Michael F. Hilton Tamara L. Lundgren Luis P. Nieto David G. Nord Abbie J. Smith E. Follin Smith Dmitri L. Stockton Hansel E. Tookes Certification of Robert E. Sanchez pursuant to Rule 13a-14(a) or Rule 15d-14(a). Certification of John J. Diez pursuant to Rule 13a-14(a) or Rule 15d-14(a). Certification of Robert E. Sanchez and John J. Diez pursuant to Rule 13a-14(b) or Rule 15d-14(b) and 18 U.S.C. Section 1350. Inline XBRL Instance Document. Inline XBRL Taxonomy Extension Schema Document. Inline XBRL Taxonomy Extension Calculation Linkbase Document. Inline XBRL Taxonomy Extension Definition Linkbase Document. Inline XBRL Taxonomy Extension Label Linkbase Document. Inline XBRL Taxonomy Extension Presentation Linkbase Document. Cover Page Interactive Data File (formatted in Inline XBRL and contained in Exhibit 101). * Management contract or compensation plan arrangement pursuant to Item 601(b)(10) of Regulation S-K. 125 Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. SIGNATURES Date: February 17, 2022 RYDER SYSTEM, INC. By: /s/ ROBERT E. SANCHEZ Robert E. Sanchez Chairman, President and Chief Executive Officer Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. Date: February 17, 2022 Date: February 17, 2022 Date: February 17, 2022 Date: February 17, 2022 Date: February 17, 2022 Date: February 17, 2022 By: /s/ ROBERT E. SANCHEZ Robert E. Sanchez Chairman, President and Chief Executive Officer (Principal Executive Officer) By: /s/ JOHN J. DIEZ John J. Diez Executive Vice President and Chief Financial Officer (Principal Financial Officer) By: /s/ CRISTINA GALLO-AQUINO Cristina Gallo-Aquino Senior Vice President and Controller (Principal Accounting Officer) By: ROBERT J. ECK * Robert J. Eck Director By: ROBERT A. HAGEMANN * Robert A. Hagemann Director By: MICHAEL F. HILTON* Michael F. Hilton Director 126 Date: February 17, 2022 By: TAMARA L. LUNDGREN* Date: February 17, 2022 Date: February 17, 2022 Date: February 17, 2022 Tamara L. Lundgren Director By: LUIS P. NIETO, JR. * Luis P. Nieto, Jr. Director By: DAVID G. NORD * David G. Nord Director By: ABBIE J. SMITH * Abbie J. Smith Director Date: February 17, 2022 By: E. FOLLIN SMITH * Date: February 17, 2022 Date: February 17, 2022 E. Follin Smith Director By: DMITRI L. STOCKTON * Dmitri L. Stockton Director By: HANSEL E. TOOKES, II * Hansel E. Tookes, II Director Date: February 17, 2022 *By: /s/ ROBERT D. FATOVIC Robert D. Fatovic Attorney-in-Fact, pursuant to a power of attorney 127 BR783549-0322-10KRyder Headquarters 11690 NW 105th Street Miami, FL 33178 www.ryder.com 

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