ScS Group
Annual Report 2012

Plain-text annual report

2 0 1 2 A N N U A L R E P O R T Financial Highlights STOCK PERFORMANCE ($ DOLLARS) 160 130 100 70 40 10 02/23/07 02/29/08 02/27/09 02/26/10 02/25/11 02/24/12 S&P 500 Stock Index Peer Group Steelcase NOTES: 1. This graph shows the yearly percentage change in cumulative total shareholder return, assuming a $100 investment on February 23, 2007. 2. The S&P 500 Stock Index is used as a performance indicator of the overall stock market. 3. The Peer Group consists of four companies that manufacture office furniture and have industry characteristics that we believe are similar to Steelcase. The peer group consists of Herman Miller, Inc., HNI Corporation, Kimball International, Inc. and Knoll, Inc. The returns of each company in this group are weighted by their relative market capitalization on February 23, 2007. REVENUE ($ BILLIONS) GROSS MARGIN NET INCOME (LOSS) CASH RETURNED TO SHAREHOLDERS (% OF REVENUE) ($ MILLIONS) ($ MILLIONS) 4 . 3 $ . 3 $ 2 . 3 $ 7 . 2 $ 3 . 2 $ 4 . 2 $ 1 . 2 3 0 . 9 2 4 . 9 2 4 . 9 4 2 . 8 2 2 . 3 3 1 $ 7 . 6 5 $ 4 . 0 2 $ 09 10 3 . 5 6 1 $ 2 . 9 5 $ 7 . 3 3 3 $ 3 . 1 7 $ 6 . 4 $ 9 . 6 2 $ 8 . 0 1 $ 6 . 1 2 $ 7 . 1 3 $ 7 . 7 4 $ FY: 08 09 10 11 12 FY : 08 09 10 11 12 FY : 08 11 12 FY: 08 09 10 11 12 ) 7 . 1 1 $ ( ) 6 . 3 1 $ ( Common Stock Repurchases Dividends Paid To our fellow shareholders: An annual report is a snapshot, a picture of an organization at a certain moment in time. It allows a company such as Steelcase to describe where we stand, and provide some indication of where we are going. In this report, however, I want to begin with some history. Steelcase is celebrating its centennial in 2012. While an annual report normally focuses on one year, we have been spending some time reflecting on 100 years, and what it means to reach this milestone. In this day and age, newly-formed companies capture the fancy of the media. It’s too early to know which of these newcomers will make a lasting mark, and which will not. At Steelcase, we have no such doubt. To be here – and to be thriving – after a century is a distinctive accomplishment. As individual years go, this year was a very successful one, and we’re proud of it. We saw double-digit growth in sales, our net income more than doubled, and we saw progress against internal objectives around innovation and global fitness. Great news like this has many authors. I want to thank our customers, dealers and employees around the world for making this performance possible. I’ll have more to say about the year, but let’s start at the first moments of our company’s existence. 100 years of human-centered insight Nearly a century ago, our company registered its first patent: for a fireproof metal wastebasket. It seems like such a simple idea now, but it was the first evidence that Steelcase would succeed by developing solutions based on insights about human behavior. In 1912, offices were all wood and paper. They were crowded, and everyone smoked – and paper mixed with still- smoldering cigarette butts in a wooden receptacle was a dangerous formula. The first wastebasket became a prototype for many more innovations. We recognized, and solved for, human needs. The nature of work has become more complex and the needs can be more difficult to discern, but our approach has remained the same. We observe, we synthesize our learnings and we work closely with research partners around the world to generate valuable insights. Our core aspiration of “unlocking human promise” has helped us to thrive for 10 decades. We have designed our products to be harmonious with the way people work and the spaces they work in. And we have kept a close eye on the very nature of work itself. There are multiple examples. We can look back to the 1930s, when Steelcase partnered with Frank Lloyd Wright to create the first task-oriented furniture in the iconic SC Johnson Wax building and design became part of our vocabulary. In the 1980s, we began to better understand how ergonomic seating contributes to worker well-being and productivity. Or I can point to the current day, as we continue to mine for insights in offices, classrooms and medical facilities and use them as fuel for innovation in the interconnected world. Today, we believe our customers turn to Steelcase not just because of what we make, but because of what we know. Leading organizations around the world seek our counsel and collaboration to make their workplaces more effective and more attractive to existing and prospective employees. And we continue to develop new insights – not just related to the traditional office, but wherever work happens. A globally integrated enterprise Across the course of our 100-year history, we see the resilience of the company and its people as we addressed a number of challenges, and it’s hard to imagine a decade any more challenging than the last one. Yet Steelcase emerged from two industry recessions as a stronger enterprise, more fit for competition on a global basis. Fiscal 2012 was our second year of solid profitability following the global recession of 2009. Net income increased significantly to $57 million, compared to $20 million in the previous year. Steelcase reported organic revenue growth of 14 percent, driven by 19 percent organic growth in the Americas segment. We also grew in Asia Pacific and some of our local markets in EMEA (Europe, Middle East and Africa). We have plans in place which we expect will allow us to improve profitability in Europe despite the ongoing economic turmoil there. We believe that our recent performance reflects what has been a hallmark of the company’s decision-making over 10 decades – to invest for the long term. During the last downturn, we maintained our investment in product development, continued the reinvention of our business model and made selective investments in new markets. Let me expand a bit on each of these Product development: We are pleased with the rate of customer acceptance for our newest innovative products, such as media:scape®, which supports collaboration by easily allowing people to display content from various types of computing devices. In 2011, we introduced smaller and mobile versions to extend the media:scape portfolio. At the same time, our Nurture® healthcare business introduced the Empath™ recliner, a Nightingale Award winner, designed around the insights gained from our observation of patient-caregiver interaction in real-life healthcare environments. As a testament to how our insights transcend demographics and markets, we were delighted to discover that several high schools and colleges created their own videos about the collaborative learning that they observe in classrooms designed around our furniture and knowledge. When your customers are telling your story for you, as with our Node® chair, you know the value of your innovation is being recognized. Reinvention: In 2011, Steelcase continued on its journey to remove excess capacity from our industrial system and to develop a global supply chain. Net savings from the latest round of factory consolidation are expected to show in our financial results beginning in fiscal 2013. We strive to be a business that is fit for competition, and have found repeatable success in our model of insourced global business centers. Adding Romania to our existing centers in Mexico and Malaysia allows us to follow work around the clock. Each of our locations, from a sales office in Eastern Europe to the headquarters in western Michigan, is a node on a global network. We aspire to be a globally integrated enterprise, which leverages the power of the whole to act as a coordinated system, and yet remains nimble enough to meet local needs. New markets: In addition to high-potential vertical markets such as education and healthcare, this element of our strategy includes our expansion into emerging markets around the world. We are now seeing the benefits of our investment in China, which has previously focused on major urban areas such as Beijing and Shanghai. Now we are building a distribution network that will allow us to reach customers in the second tier of major Chinese cities. And we are preparing to open our first manufacturing facility in India, which will make us more responsive to customers in this growing market. The next 100 years We are entering the second Steelcase century. With the benefit of hindsight, we can look back at our history and see a series of choices that have secured our position as the global leader in our industry. We believe our leadership extends to the recognition that this industry is being permanently reshaped. It is becoming less about the ability to manufacture office furniture and more about the ability to engage with customers on a higher level. We’ve already begun our own evolution. For the past three years, our stated purpose has been to help create great experiences, wherever work happens. We innovated through an era of individual empowerment, and through an era of collaboration. We are helping to lead an evolution from “I” to “We” in the world of work. Today, we’re in the “My” era of ubiquitous, constant connection – where everything can be customized and personalized. This might be a challenge for a traditional furniture company, but it provides endless opportunity for a company fueled by insights about human behavior. Our goal is do more than just react to the workplace we see, but to leverage our research to anticipate what the workplace will become – and to be ready with solutions. Whatever the future brings, we will build on the lessons of the past, the strong foundation established over a century and an ongoing commitment to providing long-term shareholder value. Thank you for your interest in Steelcase. In our anniversary year, we are paying tribute to our past and looking ahead to what comes next. We invite you to join the dialogue at 100.steelcase.com and to imagine the future with us. Jim Hackett President and CEO Steelcase Inc. UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Í ‘ FORM 10-K ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended February 24, 2012 OR TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Commission File Number 1-13873 STEELCASE INC. (Exact name of registrant as specified in its charter) Michigan (State or other jurisdiction of incorporation or organization) 901 44th Street SE Grand Rapids, Michigan (Address of principal executive offices) 38-0819050 (IRS employer identification number) 49508 (Zip Code) Registrant’s telephone number, including area code: (616) 247-2710 Securities registered pursuant to Section 12(b) of the Act: Title of each class Name of each exchange on which registered Class A Common Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New York Stock Exchange Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Securities registered pursuant to 12(g) of the Act: None Act. Yes Í No ‘ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ‘ No Í Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes Í No ‘ Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes Í No ‘ Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§ 229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. Í Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. Large accelerated filer ‘ Smaller reporting company ‘ Non-accelerated filer ‘ Accelerated filer Í (Do not check if a smaller reporting company) Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ‘ The aggregate market value of the voting and non-voting common equity of the registrant held by non-affiliates, computed by reference to the closing price of the Class A Common Stock on the New York Stock Exchange, as of August 26, 2011 (the last day of the registrant’s most recently completed second fiscal quarter) was approximately $605 million. There is no quoted market for registrant’s Class B Common Stock, but shares of Class B Common Stock may be converted at any time into an equal number of shares of Class A Common Stock. No Í As of April 17, 2012, 85,836,258 shares of the registrant’s Class A Common Stock and 41,215,970 shares of the registrant’s Class B Common Stock were outstanding. DOCUMENTS INCORPORATED BY REFERENCE: Portions of the registrant’s definitive proxy statement for its 2012 Annual Meeting of Shareholders, to be held on July 11, 2012, are incorporated by reference in Part III of this Form 10-K. STEELCASE INC. FORM 10-K YEAR ENDED FEBRUARY 24, 2012 TABLE OF CONTENTS Part I Item 1. Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 1A. Risk Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 1B. Unresolved Staff Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 2. Item 3. Item 4. Part II Item 5. Item 6. Item 7. Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Legal Proceedings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mine Safety Disclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplementary Item. Executive Officers of the Registrant . . . . . . . . . . . . . . . . . Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selected Financial Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Management’s Discussion and Analysis of Financial Condition and Results of Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 7A. Quantitative and Qualitative Disclosures About Market Risk . . . . . . . . . . . . . . . Item 8. Item 9. Financial Statements and Supplementary Data . . . . . . . . . . . . . . . . . . . . . . . . . Changes in and Disagreements With Accountants on Accounting and Financial Disclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 9A. Controls and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 9B. Other Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Part III Item 10. Directors, Executive Officers and Corporate Governance . . . . . . . . . . . . . . . . . Item 11. Executive Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 12. Item 13. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Certain Relationships and Related Transactions, and Director Independence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 14. Principal Accounting Fees and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Part IV Item 15. Exhibits, Financial Statement Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Signatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Schedule II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index of Exhibits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page No. 1 8 12 12 12 12 13 14 15 16 38 41 100 100 100 100 101 101 101 101 102 103 S-1 E-1 Item 1. Business: PART I The following business overview is qualified in its entirety by the more detailed information included elsewhere or incorporated by reference in this Annual Report on Form 10-K (“Report”). As used in this Report, unless otherwise expressly stated or the context otherwise requires, all references to “Steelcase,” “we,” “our,” “Company” and similar references are to Steelcase Inc. and its subsidiaries in which a controlling interest is maintained. Unless the context otherwise indicates, reference to a year relates to the fiscal year, ended in February of the year indicated, rather than a calendar year. Additionally, Q1, Q2, Q3 and Q4 reference the first, second, third and fourth quarter, respectively, of the fiscal year indicated. All amounts are in millions, except share and per share data, data presented as a percentage or as otherwise indicated. Our Business Steelcase is the global leader in furnishing the work experience in office environments. In our 100th anniversary year, we are an insight-led company which helps create great experiences, wherever work happens. We offer a comprehensive portfolio of products and services for the workplace, inspired by insights gained from serving the world’s leading organizations. Our growth strategy is to leverage our deep understanding of the patterns of work, workers and workplaces to help our existing customers migrate to new ways of working and to grow our business into new customer markets and new geographies. We design for a wide variety of customer needs through our three core brands: Steelcase, Turnstone and Coalesse. Our primary focus is on creativity- based work and workers, meaning any worker doing critical thinking and seeking smart solutions, rather than following a routine process, and we seek to help these people become more productive, engaged and inspired. We support them in a variety of settings, primarily in leading organizations, in emerging geographies and wherever work happens, from hospital rooms and other clinical settings, to classrooms, to small businesses and beyond. Insights are core to everything we do. We study the ways people work, and we collaborate with a global network of research partners including leading universities, research institutes and corporations. We seek to innovate by understanding the likely evolution of key trends and forces, anticipating the impact of those forces on human behavior and developing insights around emerging social, spatial and informational patterns. By focusing our insights on the intersection of these elements, we translate our insights into an integrated set of products, applications and services that enable better social interactions, enhance collaboration and facilitate greater information sharing. We create value by translating our insights into products, applications and experiences through thoughtful design, which we define as being smart, desirable and viable. When we understand something new about the way people work and address that insight with a product, it’s smart. When we create experiences or objects that are considered refined and highly relevant, they are desirable. And when we do this with fewer, more understandable elements, it’s viable. We incorporate sustainability in our approach to design, manufacturing, delivery and product life cycle management, and we consider the impact of our work on the environment. At Steelcase our approach to sustainability is holistic, scientific, measureable and long-term in focus. We offer our products and services to customers around the globe, and we have significant sales, manufacturing and administrative operations in North America, Europe and Asia. We market our products and services primarily through a network of independent and company-owned dealers, and we also sell directly to end-use customers. We extend our reach with a presence in retail and web-based channels. 1 Founded in 1912, Steelcase became a publicly-traded company in 1998, and our stock is listed on the New York Stock Exchange under the symbol “SCS.” Headquartered in Grand Rapids, Michigan, U.S.A., Steelcase is a global company with approximately 10,000 employees and 2012 revenue of $2.75 billion. Our Offerings Our brands provide an integrated portfolio of furniture systems and seating, user-centered technologies and interior architectural products across a range of price points. Our furniture portfolio includes panel-based and freestanding furniture systems and complementary products such as storage, tables and ergonomic worktools. Our seating products include chairs which are highly ergonomic, seating that can be used in collaborative or casual settings and specialty seating for specific vertical markets such as healthcare and education. Our technology solutions support group collaboration by integrating furniture and technology. Our interior architectural products include full and partial height walls and doors. We also offer services designed to reduce costs and enhance the performance of people, wherever they work. Among these services are workplace strategy consulting, lease origination services and furniture and asset management. Steelcase—Insight-led performance in an interconnected world The Steelcase brand takes our insights and delivers high performance, sustainable work environments while striving to be a trusted partner. Being a trusted partner means understanding and helping our customers and partners who truly seek to elevate their performance. The Steelcase brand’s core customers are leading organizations (such as corporations, healthcare organizations, colleges/universities and government entities) that are often large with complex needs and who have an increasingly global reach. We strive to meet their diverse needs while minimizing complexity by using a platform approach—from product components to common processes—wherever possible. Steelcase sub-brands include: (cid:129) Details, which researches, designs and markets worktools, personal lighting and furniture that provide healthy and productive connections between people, their technology, their workplaces and their work. (cid:129) Nurture by Steelcase, which is focused on healthcare environments that can help make patients more comfortable, caregivers more efficient and partners in care more receptive to healthcare delivery. Nurture brings a holistic viewpoint to healthcare environments and works with patients and healthcare professionals to develop valuable insights into environments that promote healing. Coalesse—Insight-led inspiration Coalesse is founded on the belief that the boundaries between work and life have blurred and seeks to design solutions that support meaningful experiences and create inspiring spaces for a growing class of high performance knowledge workers. Coalesse collaborates with some of the world’s best design talent to create inspired solutions that challenge generic approaches to home and office environments. Coalesse also offers products that knit together the rich design histories of our Brayton, Metro and Vecta brands. Coalesse’s clients desire premium performance and versatility in furnishings that can be applied in a home workplace as elegantly as a professional office environment. Turnstone—Insight-led simplicity Turnstone is focused on making it easy and compelling for emerging companies to create great working spaces. Today, emerging companies do not have easy access to solutions that will help them 2 work more effectively. These smaller companies are faced with many of the same complex problems as larger established companies—but often without the professional help. Turnstone strives to provide simple solutions for the complex social, spatial and informational problems of emerging companies through thoughtful products and solutions, convenient access and a great experience. Designtex Designtex is a design, marketing, sales and distribution business focused on providing insight-led environment enhancement. Designtex products are premium surface materials designed to enhance seating, walls, work stations, floors and ceilings, and can provide privacy, way-finding, motivation, communications and artistic expression. PolyVision PolyVision’s main focus is to understand the needs of K-12 teachers and students and to develop tools that bring learning to life in an effort to provide a better learning experience for students globally. PolyVision provides an offering of visual communication solutions, including interactive electronic whiteboards. Reportable Segments We operate on a worldwide basis within our Americas and EMEA reportable segments plus an “Other” category. Additional information about our reportable segments, including financial information about geographic areas, is contained in Item 7: Management’s Discussion and Analysis of Financial Condition and Results of Operations and Note 18 to the consolidated financial statements. Americas Segment Our Americas segment serves customers in the United States (“U.S.”), Canada and Latin America. Our portfolio of integrated architecture, furniture and technology products is marketed to corporate, government, healthcare, education and retail customers through the Steelcase, Details, Coalesse, Nurture by Steelcase and Turnstone brands. We serve Americas customers mainly through approximately 250 independent and company- owned dealers and we also sell directly to end-use customers. Our end-use customers are distributed across a broad range of industries and vertical markets including healthcare, government, financial services, higher education and technology, but no industry or vertical market individually represented more than 14% of the Americas segment revenue in 2012. Each of our dealers maintains its own sales force, which is complemented by our sales representatives who work closely with our dealers throughout the selling process. The largest independent dealer in the Americas accounted for approximately 6% of the segment’s revenue in 2012, and the five largest independent dealers collectively accounted for approximately 17% of the segment’s revenue. In 2012, the Americas segment recorded revenue of $1,842.5, or 67.0% of our consolidated revenue, and as of the end of the year had approximately 6,500 employees, of which approximately 4,300 related to manufacturing. The Americas office furniture industry is highly competitive, with a number of competitors offering similar categories of products. The industry competes on a combination of insight, product performance, design, price and relationships with customers, architects and designers. Our most 3 significant competitors in the U.S. are Haworth, Inc., Herman Miller, Inc., HNI Corporation, Kimball International Inc. and Knoll, Inc. Together with Steelcase, domestic revenue from these companies represents approximately one-half of the U.S. office furniture industry. EMEA Segment Our EMEA segment serves customers in Europe, the Middle East and Africa primarily under the Steelcase brand, with an emphasis on freestanding furniture systems, storage and seating solutions. Our largest presence is in Western Europe, where we have the leading market share in Germany, France and Spain. In 2012, approximately 85% of EMEA revenue was from Western Europe. The remaining revenue was from other parts of Europe, the Middle East and Africa. No individual country in the EMEA segment represented more than 7% of our consolidated revenue in 2012. We serve EMEA customers through approximately 400 independent and company-owned dealers. In certain geographic markets, we sell directly to end-use customers. No single independent dealer in the EMEA segment accounted for more than 3% of the segment’s revenue in 2012. The five largest independent dealers collectively accounted for approximately 9% of the segment’s revenue in 2012. In 2012, our EMEA segment recorded revenue of $603.1, or 21.9% of our consolidated revenue, and as of the end of the year had approximately 2,200 employees, of which approximately 1,200 related to manufacturing. The EMEA office furniture market is highly competitive and fragmented. We compete with many local and regional manufacturers in many different markets. In several cases, these competitors focus on specific product categories. Other Category The Other category includes Asia Pacific, PolyVision and Designtex. IDEO was included in the Other category through Q3 2011, but due to the ownership transition, our remaining 20% share of IDEO income has been recorded as a non-operating item since Q4 2011. Asia Pacific serves customers in the People’s Republic of China (including Hong Kong), Australia, India, Japan and other countries in southeast Asia, primarily under the Steelcase brand with an emphasis on furniture systems and seating solutions. We sell through company-owned and independent dealers to end use customers. Our end-use customers are larger multinational or regional companies spread across a broad range of industries and are located in both established and emerging markets. Our competition includes all the large global competitors as well as many local and regional manufactures. PolyVision designs and distributes visual communication products, such as interactive electronic whiteboards. PolyVision also manufactures steel and ceramic surfaces for use in multiple applications, but primarily for sale to third-party fabricators to create static whiteboards sold in the primary and secondary education markets in the U.S. and Europe. Designtex primarily sells textiles and wall covering products specified by architects and designers directly to end-use customers through a direct sales force primarily in North America. In 2012, the Other category accounted for $303.9, or 11.1% of our consolidated revenue, and as of the end of the year had approximately 1,300 employees, of which approximately 700 related to manufacturing. 4 Corporate Corporate costs include portions of shared service functions such as information technology, human resources, finance, executive, corporate facilities, legal and research. Approximately 82% of corporate expenses were charged to the operating segments in 2012 as part of a corporate allocation. Unallocated corporate expenses are reported as Corporate. Joint Ventures and Other Equity Investments We enter into joint ventures and other equity investments from time to time to expand or maintain our geographic presence, support our distribution network or invest in complementary products and services. As of February 24, 2012, our investment in these unconsolidated joint ventures and other equity investments totaled $47.7. Our share of the earnings from joint ventures and other equity investments is recorded in Other income (expense), net on the Consolidated Statements of Operations. Customer and Dealer Concentrations Our largest direct-sale customer accounted for 0.8% of our consolidated revenue in 2012, and our five largest direct-sale customers collectively accounted for 3.4% of our consolidated revenue. However, these percentages do not include revenue from various government agencies. In aggregate, entities purchasing under our U.S. General Services Administration contract collectively accounted for approximately 4% of our consolidated revenue. We do not believe our business is dependent on any single or small number of end-use customers, the loss of which would have a material adverse effect on our business. No single independent dealer accounted for more than 5% of our consolidated revenue in 2012. The five largest independent dealers collectively accounted for approximately 11% of our consolidated revenue. We do not believe our business is dependent on any single dealer, the loss of which would have a sustained material adverse effect upon our business. Working Capital Our accounts receivable are from our dealers and direct-sale customers. Payment terms vary by country and region. The terms of our Americas segment, and certain markets within the EMEA segment, encourage prompt payment from dealers by offering an early settlement discount. Other international markets have, by market convention, longer payment terms. We are not aware of any special or unusual practices or conditions related to working capital items, including accounts receivable, inventory and accounts payable, which are significant to understanding our business or the industry at large. Backlog Our products are generally manufactured and shipped within two to six weeks following receipt of order; therefore, we do not view the amount of backlog at any particular time as a meaningful indicator of longer-term shipments. Global Manufacturing and Supply Chain Manufacturing and Logistics We have manufacturing operations throughout North America (principally in the United States and Mexico), Europe (principally in France, Germany and Spain) and Asia (principally in China and 5 Malaysia). We are in the process of localizing production of certain products and establishing the corresponding supply chain in India to serve that market. This initial effort will be completed during 2013 with the ability to add more products as needed. Our manufacturing model is predominately make-to-order with lead times typically ranging from two to six weeks. We manufacture our products using lean manufacturing principles, which allow us to maintain efficiencies and cost savings by minimizing the amount of inventory on hand. As a result, we purchase direct materials and components as needed to meet demand. We have evolved our manufacturing and supply chain systems significantly over the past several years by implementing continuous one-piece flow, platforming our processes and product offerings and developing a global network of integrated suppliers. Any operation which cannot be part of one-piece flow may be evaluated to see whether outside partners would offer better levels of service, quality and cost. Our global manufacturing operations are centralized under a single organization to serve our customers’ needs across multiple brands and geographies. This approach has reduced the capital needs of our business, inventory levels and the footprint of our manufacturing space, while at the same time, allowing us to improve quality, delivery performance and the customer experience. We continue to identify opportunities to improve the fitness of our business and strengthen our long-term competitiveness. In 2011, we substantially completed a project to reorganize our European manufacturing operations, and we announced the planned closure of three additional manufacturing facilities in North America. We are in the process of moving production within these three facilities to other Steelcase locations in North America and expect to complete these moves by the end of Q1 2014. In addition to our ongoing focus on enhancing the efficiency of our manufacturing operations, we also seek to reduce costs through our global sourcing effort. We have capitalized on raw material and component cost savings available through lower cost suppliers around the globe. This global view of potential sources of supply has enhanced our leverage with domestic supply sources, and we have been able to reduce cycle times through improvements with our partners throughout the supply chain. Our physical distribution system utilizes commercial transport, company-owned and dedicated fleet delivery services. We have implemented a network of regional distribution centers to reduce freight costs and improve service to our dealers and customers. Some of these distribution centers are located within our manufacturing facilities, and we have engaged third-party logistics providers to operate most of these regional distribution centers. Raw Materials We source raw materials and components from a significant number of suppliers around the world. Those raw materials include petroleum-based products, steel, other metals, wood, particleboard and other materials and components. To date, we have not experienced any significant difficulties in obtaining these raw materials. The prices for certain commodities such as steel, aluminum and other metals, wood, particleboard and petroleum-based products have fluctuated significantly in recent years due to changes in global supply and demand. Our global supply chain team continually evaluates current market conditions, the financial viability of our suppliers and available supply options on the basis of cost, quality and reliability of supply. Research, Design and Development Our extensive global research—a combination of user observations, feedback sessions and sophisticated analysis—has helped us develop social, spatial and informational insights into work 6 effectiveness. We maintain collaborative relationships with external world-class innovators, including leading universities, think tanks and knowledge leaders, to expand and deepen our understanding of how people work. Understanding patterns of work enables us to identify and anticipate user needs across the globe. Our design teams explore and develop prototypical solutions to address these needs. These solutions vary from furniture, architecture and technology solutions to single products or enhancements to existing products, and across different vertical market applications such as healthcare, higher education and professional services. Organizationally, global design leadership directs strategy and project work, which is distributed to design studios across our major businesses and often involves external design services. Our marketing team evaluates product concepts using several criteria, including financial return metrics, and chooses which products will be developed and launched. Designers then work closely with engineers and suppliers to co-develop products and processes that incorporate innovative user features with efficient manufacturing practices. Products are tested for performance, quality and compliance with applicable standards and regulations. Exclusive of royalty payments, we invested $35.8, $32.0 and $33.0 in research, design and development activities in 2012, 2011 and 2010, respectively. We continue to invest approximately one to two percent of our revenue in research, design and development each year. Royalties are sometimes paid to external designers of our products as the products are sold. These costs are not included in research and development expenses. Intellectual Property We generate and hold a significant number of patents in a number of countries in connection with the operation of our business. We also hold a number of trademarks that are very important to our identity and recognition in the marketplace. We do not believe that any material part of our business is dependent on the continued availability of any one or all of our patents or trademarks or that our business would be materially adversely affected by the loss of any of such, except the “Steelcase,” “Coalesse,” “PolyVision,” “Designtex,” “Details,” “Turnstone,” and “Nurture by Steelcase” trademarks. We occasionally enter into license agreements under which we pay a royalty to third parties for the use of patented products, designs or process technology. We have established a global network of intellectual property licenses with our subsidiaries. Employees As of February 24, 2012, we had approximately 10,000 employees, including 4,800 hourly employees and 5,200 salaried employees. Additionally, we had approximately 1,800 temporary workers who primarily work in manufacturing. Approximately 220 employees in the U.S. are covered by collective bargaining agreements. Internationally, 1,450 employees are represented by workers’ councils that operate to promote the interests of workers. Management promotes positive relations with employees based on empowerment and teamwork. Environmental Matters We are subject to a variety of federal, state, local and foreign laws and regulations relating to the discharge of materials into the environment, or otherwise relating to the protection of the environment (“Environmental Laws”). We believe our operations are in substantial compliance with all Environmental Laws. We do not believe existing Environmental Laws and regulations have had or will have any material effects upon our capital expenditures, earnings or competitive position. 7 Under certain Environmental Laws, we could be held liable, without regard to fault, for the costs of remediation associated with our existing or historical operations. We could also be held responsible for third-party property and personal injury claims or for violations of Environmental Laws relating to contamination. We are a party to, or otherwise involved in, proceedings relating to several contaminated properties being investigated and remediated under Environmental Laws, including as a potentially responsible party in several Superfund site cleanups. Based on our information regarding the nature and volume of wastes allegedly disposed of or released at these properties, the total estimated cleanup costs and other financially viable potentially responsible parties, we do not believe the costs to us associated with these properties will be material, either individually or in the aggregate. We have established reserves that we believe are adequate to cover our anticipated remediation costs. However, certain events could cause our actual costs to vary from the established reserves. These events include, but are not limited to: a change in governmental regulations or cleanup standards or requirements; undiscovered information regarding the nature and volume of wastes allegedly disposed of or released at these properties; and other factors increasing the cost of remediation or the loss of other potentially responsible parties that are financially capable of contributing toward cleanup costs. Available Information We file annual reports, quarterly reports, proxy statements and other documents with the Securities and Exchange Commission (“SEC”) under the Securities Exchange Act of 1934 (the “Exchange Act”). The public may read and copy any materials we file with the SEC at the SEC’s Public Reference Room at 100 F Street, NE, Washington, D.C. 20549. The public may obtain information on the operation of the Public Reference Room by calling the SEC at 1-800-SEC-0330. Also, the SEC maintains an Internet website at www.sec.gov that contains reports, proxy and information statements and other information regarding issuers, including Steelcase, that file electronically with the SEC. We also make available free of charge through our internet website, www.steelcase.com, our annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K and any amendments to these reports, as soon as reasonably practicable after we electronically file such reports with or furnish them to the SEC. In addition, our Corporate Governance Principles, Code of Ethics, Code of Business Conduct and the charters for the Audit, Compensation and Nominating and Corporate Governance Committees are available free of charge through our website or by writing to Steelcase Inc., Investor Relations, GH-3C, PO Box 1967, Grand Rapids, Michigan 49501-1967. We are not including the information contained on our website as a part of, or incorporating it by reference into, this Report. Item 1A. Risk Factors: The following risk factors and other information included in this annual report on Form 10-K should be carefully considered. The risks and uncertainties described below are not the only ones we face. Additional risks and uncertainties that we do not know about currently, or that we currently believe are less significant, may also adversely affect our business, operating results, cash flows and financial condition. If any of these risks actually occur, our business, operating results, cash flows and financial condition could be materially adversely affected. Our industry is influenced significantly by cyclical macroeconomic factors which are difficult to predict. Our revenue is generated predominantly from the office furniture industry, and demand for office furniture is influenced heavily by a variety of macroeconomic factors, such as corporate profits, 8 non-residential fixed investment, white-collar employment and commercial office construction and vacancy rates. In recent history, the U.S. office furniture industry has gone through two major downturns, with consumption declining by more than 30% from calendar year 2000 to 2003 and again from 2007 to 2009, according to the Business and Institutional Furniture Manufacturer’s Association. During these downturns, our revenue declined in similar proportion and our profitability was significantly reduced. We have made a number of changes to adapt our business model to these cycles, but our profitability could be impacted in the future by cyclical downturns. In addition, the pace of industry recovery after a cyclical downturn may vary, including by geography or vertical market. These macroeconomic factors are difficult to predict, and if we are unsuccessful in adapting our business as economic cyclical changes occur, our results may be adversely affected. Failure to respond to changes in workplace trends and the competitive landscape may adversely affect our revenue and profits. Advances in technology, the globalization of business, changing workforce demographics and shifts in work styles and behaviors are changing the world of work and may have a significant impact on the types of workplace products and services purchased by our customers and the geographic location of the demand. For example, in recent years, these trends have resulted in a reduction in the amount of office floor space allocated per employee, a reduction in size (and price) of a typical workstation and an increase in work occurring in more collaborative settings and a variety of locations beyond the traditional office. The confluence of these factors could attract new competitors from outside the traditional office furniture industry offering products and services which compete with those offered by us and our dealers. In addition, the traditional office furniture industry is highly competitive, with a number of competitors offering similar categories of products. We compete on a variety of factors, including: brand recognition and reputation, insight from our research, product design and features, price, lead time, delivery and service, product quality, strength of dealers and other distributors and relationships with customers and key influencers, such as architects, designers and facility managers. If we are unsuccessful in developing and offering products and services which respond to changes in workplace trends, or we or our dealers are unsuccessful in competing with existing competitors and new competitive offerings which could arise from outside our industry, our revenue and profits may be adversely affected. We may not be able to successfully develop, implement and manage our diversification and growth strategies. Our longer-term success depends on our ability to successfully develop, implement and manage strategies that will preserve our position as the world’s largest office furniture manufacturer, as well as expand our offerings into adjacent and emerging markets. In particular, our diversification and growth strategies include: (cid:129) translating our research regarding the world of work into innovative solutions which address market needs, (cid:129) continuing our expansion into adjacent markets such as smaller companies, healthcare clinical spaces and classrooms, (cid:129) growing our market share in emerging markets such as China, India, Africa and the Middle East, (cid:129) investing in acquisitions and new business ventures and (cid:129) developing new alliances and additional channels of distribution. If these strategies to diversify and increase our revenues are not sufficient, or if we do not execute these strategies successfully, our results of operations may be adversely affected. 9 We have been and expect to continue making investments in strategic growth initiatives and new product development. If our return on these investments is lower, or develops more slowly, than we anticipate, the results of our operations may be adversely affected. We may be adversely affected by changes in raw material and commodity costs. We procure raw materials (including steel, aluminum, other metals, wood, particleboard and petroleum-based products) from a significant number of sources globally. These raw materials are not rare or unique to our industry. The costs of these commodities, as well as fuel and energy costs, have fluctuated significantly in recent years due to changes in global supply and demand, which can also cause supply interruptions. In the short-term, rapid increases in raw material and commodity costs can be very difficult to offset with price increases because of existing contractual commitments with our customers, and it is difficult to find effective financial instruments to hedge against such changes. As a result, our gross margins can be adversely affected by short-term fluctuations in these costs. Also, if we are not successful in passing along higher raw material and commodity costs to our customers over the longer-term because of competitive pressures, our profitability could be negatively impacted. Our global presence subjects us to risks that may negatively affect our profitability and financial condition. We have manufacturing facilities and sales, administrative and shared services offices in many countries, and as a result, we are subject to risks associated with doing business globally. Our success depends on our ability to manage the complexity associated with designing, developing, manufacturing and selling our solutions in a variety of countries. Our global presence is also subject to market risks, which in turn could have an adverse effect on our results of operations and financial condition, including: (cid:129) differing business practices, cultural factors and regulatory requirements, (cid:129) fluctuations in currency exchange rates and currency controls, (cid:129) political, social and economic instability, natural disasters, security concerns, including terrorist activity, armed conflict and civil or military unrest, and global health issues and (cid:129) intellectual property protection challenges. Our continuing efforts to improve our business model could result in additional restructuring costs and may result in customer disruption. Over the past decade, we have implemented significant restructuring actions to transform our business through the reinvention of our industrial system and white collar processes. While we believe we have made significant progress, we continue to evolve and optimize our business model to be more flexible and agile in meeting changing demand, and incremental restructuring actions may be necessary. The success of our restructuring initiatives is dependent on several factors, including our ability to manage these actions without disrupting existing customer commitments. Further, these actions may take longer than anticipated and may distract management from other activities, and we may not fully realize the expected benefits of our restructuring activities, either of which would have a negative impact on our results of operations. 10 We are increasingly reliant on a global network of suppliers. Our migration to a less vertically integrated manufacturing model has increased our dependency on a global network of suppliers. We are reliant on the timely flow of raw materials, components and finished goods from third-party suppliers. The flow of such materials, components and goods may be affected by: (cid:129) fluctuations in the availability and quality of raw materials, (cid:129) the financial solvency of our suppliers and their supply chains, (cid:129) disruptions caused by labor activities and (cid:129) damage and loss of production from accidents, natural disasters and other causes. Any disruptions in the supply and delivery of raw materials, component parts and finished goods or deficiencies in our ability to manage our global network of suppliers could have an adverse impact on our business, operating results or financial condition. Disruptions within our dealer network could adversely affect our business. We rely largely on a network of approximately 650 independent and company-owned dealers to market, deliver and install our products to customers. From time to time, we or a dealer may choose to terminate our relationship, or the dealer could face financial insolvency or difficulty in transitioning to new ownership. Our business is influenced by our ability to initiate and manage new and existing relationships with dealers, and establishing new dealers in a market can take considerable time and resources. Disruption of dealer coverage within a specific local market could have an adverse impact on our business within the affected market. The loss or termination of a significant number of dealers or the inability to establish new dealers could cause difficulties in marketing and distributing our products and have an adverse effect on our business, operating results or financial condition. In the event that a dealer in a strategic market experiences financial difficulty, we may choose to make financial investments in the dealership which would reduce the risk of disruption but increase our financial exposure. We may be required to record impairment charges related to goodwill and indefinite-lived intangible assets which would adversely affect our results of operations. Goodwill and other acquired intangible assets with indefinite lives are not amortized but are evaluated for impairment annually and whenever an event occurs or circumstances change such that it is reasonably possible that an impairment may exist. Poor performance in portions of our business where we have goodwill or intangible assets, or declines in the market value of our equity, may result in impairment charges, which would adversely affect our profitability. There may be significant limitations to our utilization of net operating loss carryforwards to offset future taxable income. We have deferred tax asset values related to net operating loss carryforwards (“NOLs”) totaling $60.0 which reside primarily in various non-U.S. jurisdictions and reflect a $32.1 valuation allowance. We may be unable to generate sufficient taxable income from future operations in the applicable jurisdiction or implement tax, business or other planning strategies to fully utilize the estimated value of our NOLs. We have NOLs in various currencies that are also subject to foreign exchange risk, which could reduce the amount we may ultimately realize. Additionally, future changes in tax laws or interpretations of such tax laws may limit our ability to fully utilize our NOLs. 11 Item 1B. Unresolved Staff Comments: None. Item 2. Properties: We have operations at locations throughout the U.S. and around the world. None of our owned properties are mortgaged or are held subject to any significant encumbrance. We believe our facilities are in good operating condition and, at present, are in excess of that needed to meet volume needs currently and for the foreseeable future. Our global headquarters is located in Grand Rapids, Michigan, U.S.A. Our owned and leased principal manufacturing and distribution center locations with greater than 100,000 square feet are as follows: Segment/Category Primarily Supported Americas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . EMEA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Number of Principal Locations Owned Leased 13 5 5 23 6 4 2 12 7 1 3 11 In 2012, we closed one owned manufacturing facility in our EMEA segment, exited one manufacturing facility previously leased by PolyVision and added one leased distribution facility in the Americas. In addition, we sold and subsequently leased back one manufacturing facility for six months in the Americas. Item 3. Legal Proceedings: We are involved in litigation from time to time in the ordinary course of our business. Based on known information, we do not believe we are a party to any lawsuit or proceeding that is likely to have a material adverse effect on the Company. Item 4. Mine Safety Disclosures: Not applicable. 12 Supplementary Item. Executive Officers of the Registrant: Our executive officers are: Name Sara E. Armbruster . . . . . . . . . . . . . Mark A. Baker . . . . . . . . . . . . . . . . . James P. Hackett . . . . . . . . . . . . . . Nancy W. Hickey . . . . . . . . . . . . . . . James P. Keane . . . . . . . . . . . . . . . . . . . . . . . . . . Frank H. Merlotti, Jr. Mark T. Mossing . . . . . . . . . . . . . . . Lizbeth S. O’Shaughnessy . . . . . . . David C. Sylvester . . . . . . . . . . . . . . Age 41 51 57 60 52 61 54 50 47 Position Vice President, WorkSpace Futures and Corporate Strategy Senior Vice President, Global Operations Officer President and Chief Executive Officer, Director Senior Vice President, Chief Administrative Officer President, Steelcase Group President, Coalesse Corporate Controller and Chief Accounting Officer Senior Vice President, Chief Legal Officer and Secretary Senior Vice President, Chief Financial Officer Sara E. Armbruster has been Vice President, WorkSpace Futures and Corporate Strategy since May 2009. Ms. Armbruster was Vice President, Corporate Strategy from when she joined Steelcase in 2007 to May 2009. Mark A. Baker has been Senior Vice President, Global Operations since September 2004 and has been employed by Steelcase since 1995. James P. Hackett has been President, Chief Executive Officer and Director since December 1994 and has been employed by Steelcase since 1981. Mr. Hackett also serves as a member of the Board of Trustees of the Northwestern Mutual Life Insurance Company and the Board of Directors of Fifth Third Bancorp. Nancy W. Hickey has been Senior Vice President, Chief Administrative Officer since November 2001 and has been employed by Steelcase since 1986. James P. Keane has been President, Steelcase Group since October 2006 and has been employed by Steelcase since 1997. Frank H. Merlotti, Jr. has been President, Coalesse since October 2006 and has been employed by Steelcase since 2002. Mark T. Mossing has been Corporate Controller and Chief Accounting Officer since April 2008 and was Vice President, Corporate Controller from 1999 to April 2008. Mr. Mossing has been employed by Steelcase since 1993. Lizbeth S. O’Shaughnessy has been Senior Vice President, Chief Legal Officer and Secretary since April 2011 and was Vice President, Chief Legal Officer and Secretary from 2007 to April 2011. Ms. O’Shaughnessy has been employed by Steelcase since 1992. David C. Sylvester has been Senior Vice President, Chief Financial Officer since April 2011 and was Vice President, Chief Financial Officer from 2006 to April 2011. Mr. Sylvester has been employed by Steelcase since 1995. 13 PART II Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities: Common Stock Our Class A Common Stock is listed on the New York Stock Exchange under the symbol “SCS.” Our Class B Common Stock is not registered under the Exchange Act or publicly traded. See Note 14 to the consolidated financial statements for additional information. As of the close of business on April 17, 2012, we had outstanding 127,052,228 shares of common stock with 7,961 shareholders of record. Of these amounts, 85,836,258 shares are Class A Common Stock with 7,862 shareholders of record and 41,215,970 shares are Class B Common Stock with 99 shareholders of record. Class A Common Stock Per Share Price Range First Quarter Second Quarter Third Quarter Fourth Quarter Fiscal 2012 High . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $12.12 $11.94 Low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 9.23 $ 6.48 $8.55 $5.40 $ 9.86 $ 6.45 Fiscal 2011 High . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 9.47 $ 8.59 Low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 6.35 $ 6.17 $9.66 $6.17 $11.23 $ 9.27 Dividends The declaration of dividends is subject to the discretion of our Board of Directors and to compliance with applicable laws. Dividends in 2012 and 2011 were declared and paid quarterly. The amount and timing of future dividends depends upon our results of operations, financial condition, cash requirements, future business prospects, general business conditions and other factors that our Board of Directors may deem relevant at the time. As of February 24, 2012, our global committed, syndicated credit facility contained a restricted payment covenant which established a maximum level of dividends and/or other equity-related distributions or payments (such as share repurchases) we could make in a fiscal year. We were in compliance with this covenant during 2012 and 2011. During Q1 2013, we entered into a new credit facility, which amended and restated the former facility. The new facility includes a restriction on the aggregate amount of cash dividend payments and share repurchases in any fiscal year but is less restrictive than the old facility. Under the new facility, as long as the Company’s leverage ratio is less than 2.50 to 1.0, there is no restriction on cash dividends and share repurchases. If the Company’s leverage ratio is between 2.50 to 1.0 and the maximum then permitted, the Company’s ability to pay more than $35.0 million in cash dividends and share repurchases in aggregate in any fiscal year may be restricted, depending on the Company’s liquidity. See Note 12 and Note 22 to the consolidated financial statements for additional information. Total Dividends Paid First Quarter Second Quarter Third Quarter Fourth Quarter 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $8.0 $5.4 $8.0 $5.4 $7.9 $5.4 $7.8 $5.4 Total $31.7 $21.6 14 Fourth Quarter Share Repurchases The following table is a summary of share repurchase activity during Q4 2012: Period 11/26/11—12/30/11 . . . . . . . 12/31/11—1/27/12 . . . . . . . . 1/28/12—2/24/12 . . . . . . . . . (a) Total Number of Shares Purchased 854,079 117,987 — (b) Average Price Paid per Share $6.75 $7.46 $ — Total . . . . . . . . . . . . . . . . . . . . 972,066 (2) (c) Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs (1) 853,308 117,987 — 971,295 (d) Approximate Dollar Value of Shares that May Yet be Purchased Under the Plans or Programs $154.1 $153.2 $153.2 (1) In December 2007, our Board of Directors approved a share repurchase program permitting the repurchase of up to $250 of our common stock. This program has no specific expiration date. (2) 771 of these shares were repurchased to satisfy participants’ tax withholding obligations upon the vesting of restricted stock unit grants, pursuant to the terms of our Incentive Compensation Plan. Item 6. Selected Financial Data: Financial Highlights Operating Results: Revenue . . . . . . . . . . . . . . . . . . . . . . Gross profit . . . . . . . . . . . . . . . . . . . . Operating income (loss) . . . . . . . . . . Income (loss) before income tax expense (benefit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net income (loss) Supplemental Operating Data: Restructuring costs . . . . . . . . . . . . . Goodwill and intangible asset impairment charges . . . . . . . . . . . Variable life COLI income (loss) (2) . . . . . . . . . . . . . . . . . . . . . Per Share Data: Earnings per common share . . . . . . Dividends paid per common share (3) . . . . . . . . . . . . . . . . . . . . . Balance Sheet Data: Cash and cash equivalents . . . . . . . Short-term investments . . . . . . . . . . . . . . . . . . . . . . . . . Variable life COLI Working capital (4) . . . . . . . . . . . . . . Total assets . . . . . . . . . . . . . . . . . . . Total debt . . . . . . . . . . . . . . . . . . . . . Total liabilities . . . . . . . . . . . . . . . . . . Total shareholders’ equity . . . . . . . . Statement of Cash Flow Data: Net cash provided by (used in): February 24, 2012 February 25, 2011 Year Ended February 26, 2010 February 27, 2009 February 29, 2008 (1) $2,749.5 809.7 97.1 $2,437.1 717.5 51.5 $2,291.7 649.8 (11.5) $3,183.7 923.1 1.0 $3,420.8 1,098.6 202.8 82.0 56.7 51.4 20.4 (31.1) (13.6) (8.8) (11.7) 211.4 133.2 $ (30.5) $ (30.6) $ (34.9) $ (37.9) $ 0.4 — 3.2 0.43 0.24 $ $ $ 112.1 79.1 113.1 240.2 1,701.0 291.5 992.4 708.6 — 10.6 0.15 0.16 $ $ $ 142.2 350.8 110.3 275.5 1,996.5 546.8 1,278.1 718.4 — 33.1 $ $ (0.10) 0.20 $ $ (65.2) (41.1) (0.09) 0.53 $ 111.1 68.2 100.3 222.9 1,677.2 300.8 979.6 697.6 $ 117.6 76.0 67.7 246.1 1,750.0 255.2 1,017.2 732.8 (21.1) (0.5) $ $ 0.93 2.35 $ 213.9 50.1 109.8 267.5 2,124.4 258.7 1,213.5 910.9 Operating activities . . . . . . . . . . . . Investing activities . . . . . . . . . . . . Financing activities . . . . . . . . . . . . $ 101.7 203.2 (334.3) $ 72.7 (254.3) 211.1 $ (10.9) (10.0) 13.0 $ 104.2 (61.1) (132.2) $ 249.7 (91.3) (484.4) 15 (1) The fiscal year ended February 29, 2008 contained 53 weeks. All other years shown contained 52 weeks. (2) Variable life COLI income (loss) represents the net returns in cash surrender value, normal insurance expenses and any death benefit gains (“COLI income”) related to our investments in variable life company-owned life insurance (“COLI”) policies. In Q1 2011, we began considering our investments in variable life COLI policies to be primarily a source of corporate liquidity. As a result of this change beginning in Q1 2011, variable life COLI income has been recorded in Investment income on the Consolidated Statements of Operations. See Note 9 to the consolidated financial statements for additional information. (3) Includes special cash dividend of $1.75 per share paid in January 2008. (4) Working capital equals current assets minus current liabilities, as presented in the Consolidated Balance Sheets. Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations: The following review of our financial condition and results of operations should be read in conjunction with our consolidated financial statements and accompanying notes thereto included elsewhere within this Report. Reference to a year relates to the fiscal year, ended in February of the year indicated, rather than the calendar year, unless indicated by a specific date. Additionally, Q1, Q2, Q3 and Q4 reference the first, second, third and fourth quarter, respectively, of the fiscal year indicated. All amounts are in millions, except share and per share data, data presented as a percentage or as otherwise indicated. Non-GAAP Financial Measures This item contains certain non-GAAP financial measures. A “non-GAAP financial measure” is defined as a numerical measure of a company’s financial performance that excludes or includes amounts so as to be different than the most directly comparable measure calculated and presented in accordance with GAAP in the consolidated statements of operations, balance sheets or statements of cash flows of the company. Pursuant to the requirements of Regulation G, we have provided a reconciliation below of non-GAAP financial measures to the most directly comparable GAAP financial measure. The non-GAAP financial measures used are: (1) organic revenue growth, which represents the change in revenue over the prior year excluding estimated currency translation effects and the impacts of dealer deconsolidations, divestitures, the IDEO ownership transition and acquisitions, and (2) adjusted operating income (loss), which represents operating income (loss) excluding restructuring costs and income associated with changes in the cash surrender value of variable life company- owned life insurance policies (“variable life COLI income”). These measures are presented because management uses this information to monitor and evaluate financial results and trends. Therefore, management believes this information is also useful for investors. 16 Financial Summary Results of Operations As of the end of the first quarter of fiscal year 2012, we realigned our reportable segments for financial reporting purposes primarily as a result of the previously announced organizational changes to strengthen our position as a globally integrated enterprise. Thus, our reportable segments now consist of the Americas segment, the EMEA segment and the Other category. The accompanying segment data for all prior periods has been reclassified to reflect these realignments. See Note 18 to the consolidated financial statements and “Business Segment Review” in this Management’s Discussion and Analysis of Financial Condition and Results of Operations for further information on our reportable business segments. Statement of Operations Data— Consolidated February 24, 2012 Year Ended February 25, 2011 February 26, 2010 Revenue . . . . . . . . . . . . . . . . . . . . . . Cost of sales . . . . . . . . . . . . . . . . . . Restructuring costs . . . . . . . . . . . . . $2,749.5 1,913.6 26.2 100.0% $2,437.1 1,693.8 25.8 69.6 1.0 100.0% $2,291.7 1,619.9 22.0 69.5 1.1 100.0% 70.7 0.9 Gross profit . . . . . . . . . . . . . . . . . . . Operating expenses . . . . . . . . . . . . Restructuring costs . . . . . . . . . . . . . Operating income (loss) Interest expense, investment income and other income (expense), net . . . . . . . . . . . . . . . . . . . . . . . . . Income (loss) before income tax expense (benefit) Income tax expense (benefit) . . . . . . . . . . . . . . . . . . Net income (loss) . . . . . . . . . . . . . . . Earnings per share: Basic . . . . . . . . . . . . . . . . . . . . . . . Diluted . . . . . . . . . . . . . . . . . . . . . . 809.7 708.3 4.3 97.1 29.4 25.8 0.1 3.5 717.5 661.2 4.8 51.5 29.4 27.1 0.2 2.1 649.8 648.4 12.9 28.4 28.3 0.6 (11.5) (0.5) (15.1) (0.5) (0.1) (0.0) (19.6) (0.9) 82.0 25.3 56.7 0.43 0.43 $ $ $ 3.0 0.9 2.1% $ 51.4 31.0 20.4 2.1 1.3 (31.1) (17.5) (1.4) (0.8) 0.8% $ (13.6) (0.6)% $ $ 0.15 0.15 $ $ (0.10) (0.10) Organic Revenue Growth—Consolidated Prior year revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dealer deconsolidations and divestitures . . . . . . . . . . . . . . . . . . . . . . . . . . . . IDEO ownership transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Currency translation effects (1) Year Ended February 24, 2012 $2,437.1 (8.8) (103.4) 30.0 February 25, 2011 $2,291.7 (63.0) (29.0) (21.0) Prior year revenue, adjusted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current year revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dealer acquisition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,354.9 2,749.5 (55.7) 2,178.7 2,437.1 — Current year revenue, adjusted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,693.8 2,178.7 Organic revenue growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 338.9 $ 258.4 Organic revenue growth % . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14% 12% (1) Currency translation effects represent the net effect of translating prior year foreign currency revenues using the average exchange rate on a quarterly basis during the current year. 17 Adjusted Operating Income (Loss)— Consolidated February 24, 2012 Year Ended February 25, 2011 February 26, 2010 Operating income (loss) . . . . . . . . . . . . . . . . . . . . . Add: Restructuring costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Less: Variable life COLI income (1) $ 97.1 30.5 — 3.5% $51.5 30.6 1.1 — — 2.1% $(11.5) 34.9 1.3 33.1 — (0.5)% 1.5 1.4 Adjusted operating income (loss) . . . . . . . . . . . . . $127.6 4.6% $82.1 3.4% $ (9.7) (0.4)% (1) In Q1 2011, we began considering our investments in variable life COLI policies to be primarily a source of corporate liquidity. As a result of this change beginning in Q1 2011, COLI income related to our investments in variable life COLI policies has been recorded in Investment income on the Consolidated Statements of Operations. The variable life COLI income previously included in operating income is excluded for comparative purposes. Overview During 2012, we experienced 14% organic revenue growth compared to the prior year, including 19% organic revenue growth in the Americas. This growth is better than global trends in our industry. Companies have been increasing corporate spending thus far in the economic recovery, leveraging the strength of their cash positions. During the second half of 2012, white collar employment and new construction (traditional industry drivers) started to modestly improve in the Americas, but the broader economic recovery remains challenged by a variety of headwinds, including the ongoing sentiment surrounding European sovereign debt. Additionally, we believe many of our customers have deferred spending during a decade in which various forces have dramatically impacted their work environments, and many are at the point where they are now investing to address these impacts. We have been conducting research and launching new products, applications and experiences over the past several years to address these forces, some of which include globalization trends, miniaturization of technology, mobility of workers, increased collaboration and multi-generations at work. We believe staying invested in these growth initiatives during the worst of the recession helped drive our strong revenue growth as our customers increased spending. During the second half of 2012, we increased investments in product development and other initiatives. We believe these investments will strengthen our market leadership and help to sustain the momentum we have in our business. Beyond our revenue growth, in 2012 we also took a number of steps to improve our operating fitness and organize our business as a globally integrated enterprise, which included implementation of a number of restructuring actions, both in North America and Europe. These actions are expected to reduce our operating costs in future periods. 2012 compared to 2011 We recorded net income of $56.7 in 2012 compared to $20.4 in 2011. The increase in net income was driven by higher operating income in the Americas and Asia Pacific and lower income tax expense, but partially offset by lower operating income due to the IDEO ownership transition, higher interest expense and lower variable life COLI income. Operating income grew to $97.1 in 2012 compared to $51.5 in 2011. The 2012 adjusted operating income of $127.6 represented an improvement of $45.5 compared to the prior year primarily due to operating leverage from organic revenue growth across all segments, but partially offset by higher operating expenses, including increased spending of $19.9 on product development and other initiatives in the Americas and Asia Pacific, as well as employee and other costs in EMEA. 18 Revenue for 2012 was $2,749.5 compared to $2,437.1 for 2011, representing organic revenue growth of 14%. The organic revenue growth was broad-based, with organic growth of 19% in the Americas segment, 6% in the EMEA segment and 9% in the Other category. Cost of sales increased to 69.6% of revenue in 2012, a 10 basis point increase compared to 2011. Higher absorption of fixed costs associated with the organic revenue growth (including benefits of improved pricing) was partially offset by the impact of deconsolidating IDEO, increased commodity costs of $38.3 and a business mix weighted more heavily towards some of our largest corporate customers. Operating expenses of $708.3 increased by $47.1 in 2012 compared to 2011 but decreased as a percentage of sales to 25.8% in 2012 from 27.1% in 2011. Operating expenses in 2011 included the following: (cid:129) $36.3 related to IDEO and a small division of PolyVision, which have since been deconsolidated, (cid:129) favorable foreign currency translation effects of $8.6 and (cid:129) a gain of $13.2 from the IDEO ownership transition. Aside from these items, 2012 operating expenses increased primarily due to: (cid:129) higher variable compensation expense of $29.7 (which includes expenses associated with our EVA-based bonus programs and the Steelcase Inc. Retirement Plan), (cid:129) costs of $13.2 related to a dealer acquired in Q1 2012 and (cid:129) increased spending of $19.9 on product development and other initiatives in the Americas and Asia Pacific, as well as employee and other costs in EMEA. We recorded restructuring costs of $30.5 in 2012 compared to $30.6 in 2011. The 2012 charges included the following: (cid:129) severance and business exits costs of $17.9 from the previously-announced closure of three manufacturing facilities in North America, (cid:129) severance and business exit costs of $3.0 from the closure of our Morocco manufacturing facility within our EMEA segment, (cid:129) costs of $1.9 from the reorganization of our European manufacturing operations on the basis of specialized competencies and (cid:129) lease impairments of $1.7 and $1.3 in our EMEA and Americas segments, respectively. See further discussion and detail of these items in the Business Segment Disclosure analysis below and in Note 20 to the consolidated financial statements. Our 2012 effective tax rate was 31%, which is below the U.S. federal statutory tax rate of 35%. The difference was primarily driven by favorable tax items of $4.5 and other tax benefits related to COLI income and research tax credits, partially offset by U.S. taxes on income repatriated from Canada and other permanent adjustments. See Note 15 to the consolidated financial statements for additional information. 2011 compared to 2010 We recorded net income of $20.4 in 2011 compared to a net loss of $13.6 in 2010. The increase in net income was driven by higher operating income in all of our segments primarily due to operating 19 leverage from organic revenue growth and benefits from restructuring activities and other cost reduction efforts, offset in part by lower variable life COLI income and an income tax charge of $11.4 resulting from the U.S. healthcare reform legislation enacted in Q1 2011. Operating income grew to $51.5 in 2011 compared to an operating loss of $11.5 in 2010. The 2011 adjusted operating income of $82.1 represented an improvement of $91.8 compared to the prior year primarily due to operating leverage from organic revenue growth, benefits from restructuring activities and other cost reduction efforts and a gain from the IDEO ownership transition totaling $9 (net of incremental variable compensation expense), partially offset by: (cid:129) higher compensation costs of $12 related to the reinstatement of employee salaries and certain retirement benefits to 2009 levels and (cid:129) increased commodity costs of approximately $10. Revenue for 2011 was $2,437.1 compared to $2,291.7 for 2010, representing organic revenue growth of 12%. The organic revenue growth was broad-based, with organic growth of 13% in the Americas segment, 10% in the EMEA segment and 13% in the Other category. Cost of sales decreased to 69.5% of revenue in 2011, a 120 basis point improvement compared to 2010. Higher absorption of fixed costs associated with organic revenue growth and benefits from restructuring activities and other cost reduction efforts were partially offset by the reclassification of variable life COLI income, which beginning in Q1 2011 is reported in Investment income, and increased commodity costs of $10. Operating expenses increased by $12.8 in 2011 compared to 2010. The increase was primarily due to: (cid:129) higher variable compensation expense of $21 related to our Economic Value Added (“EVA”)- based bonus programs, (cid:129) variable life COLI income in the prior year of $13.8, (cid:129) higher compensation costs of $9 related to the reinstatement of employee salaries and certain retirement benefits to 2009 levels and (cid:129) increases in other operating costs. These increases were partially offset by: (cid:129) a reduction of $31.0 from deconsolidations, (cid:129) a gain of $13.2 from the IDEO ownership transition, (cid:129) favorable currency translation effects of approximately $7 and (cid:129) benefits from restructuring activities and other cost reduction efforts. We recorded restructuring costs of $30.6 in 2011 compared to $34.9 in 2010. The 2011 charges primarily related to the reorganization of our European manufacturing operations on the basis of specialized competencies and several smaller actions to consolidate manufacturing facilities and reorganize other areas of our business. In addition, Q4 2011 included a $10.6 gain related to the sale and leaseback of a facility in Canada offset by $10.1 of restructuring costs associated with the planned closure of three additional manufacturing facilities in North America. See further discussion and detail of these items in the Business Segment Disclosure analysis below and in Note 20 to the consolidated financial statements. 20 Our 2011 effective tax rate was 60%, significantly higher than the U.S. federal statutory tax rate of 35%. The difference was primarily driven by a tax charge of $11.4 related to a reduction in deferred tax assets related to the U.S. healthcare reform legislation enacted in Q1 2011. See Note 15 to the consolidated financial statements for additional information. Interest Expense, Investment Income and Other Income (Expense), Net Interest Expense, Investment Income and Other Income (Expense), Net February 24, 2012 February 25, 2011 February 26, 2010 Year Ended Interest expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(25.6) $(19.3) $(18.2) Investment income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other income (expense), net: Equity in earnings of unconsolidated affiliates . . . . . . . . . . . Miscellaneous, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total other income (expense), net . . . . . . . . . . . . . . . . . . . . . Total interest expense, investment income and other income (expense), net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.2 8.3 (3.0) 5.3 13.3 6.3 (0.4) 5.9 2.9 1.2 (5.5) (4.3) $(15.1) $ (0.1) $(19.6) Beginning in Q1 2011, Investment income includes gains and losses from variable life COLI policies. See Note 9 to the consolidated financial statements for additional information. Interest expense in 2012 includes $7.7 associated with $250 of senior notes which matured and were repaid in Q2 2012. The decrease in investment income in 2012 was driven by lower variable life COLI income. Business Segment Disclosure See Note 18 to the consolidated financial statements for additional information regarding our business segments. Americas The Americas segment serves customers in the U.S., Canada and Latin America with a portfolio of integrated architecture, furniture and technology products marketed to corporate, government, healthcare, education and retail customers through the Steelcase, Coalesse, Turnstone, Details and Nurture by Steelcase brands. Statement of Operations Data— Americas February 24, 2012 Year Ended February 25, 2011 February 26, 2010 Revenue . . . . . . . . . . . . . . . . . . . . . . Cost of sales . . . . . . . . . . . . . . . . . . Restructuring costs . . . . . . . . . . . . . $1,842.5 1,285.0 20.2 100.0% $1,504.6 1,066.3 6.6 69.7 1.1 100.0% $1,389.4 993.0 8.5 70.9 0.4 100.0% 71.5 0.6 . . . . . . . . . . . . . . . . . . . Gross profit Operating expenses . . . . . . . . . . . . Restructuring costs . . . . . . . . . . . . . 537.3 405.3 1.5 29.2 22.0 0.1 431.7 360.0 1.1 28.7 23.9 0.1 387.9 333.4 4.1 27.9 24.0 0.3 Operating income . . . . . . . . . . . . . . $ 130.5 7.1% $ 70.6 4.7% $ 50.4 3.6% 21 Organic Revenue Growth—Americas Prior year revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dealer deconsolidations and divestitures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Currency translation effects (1) Year Ended February 24, 2012 $1,504.6 — 3.0 February 25, 2011 $1,389.4 (63.0) 9.0 Prior year revenue, adjusted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current year revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dealer acquisition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,507.6 1,842.5 (55.7) 1,335.4 1,504.6 — Current year revenue, adjusted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,786.8 1,504.6 Organic revenue growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 279.2 $ 169.2 Organic revenue growth % . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19% 13% (1) Currency translation effects represent the net effect of translating prior year foreign currency revenues using the average exchange rate on a quarterly basis during the current year. Adjusted Operating Income—Americas February 24, 2012 Year Ended February 25, 2011 February 26, 2010 4.7% $50.4 7.1% $70.6 Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $130.5 12.6 7.7 21.7 Add: Restructuring costs . . . . . . . . . . . . . . . . . . . . . . . . . 0.5 1.2 32.9 — — — — . . . . . . . . . . . . . . . . . Less: Variable life COLI income (1) 3.6% 0.9 2.3 Adjusted operating income . . . . . . . . . . . . . . . . . . . . . . . $152.2 8.3% $78.3 5.2% $30.1 2.2% (1) In Q1 2011, we began considering our investments in variable life COLI policies to be primarily a source of corporate liquidity. As a result of this change beginning in Q1 2011, COLI income related to our investments in variable life COLI policies has been recorded in Investment income on the Consolidated Statements of Operations. The variable life COLI income previously included in operating income is excluded for comparative purposes. 2012 compared to 2011 Operating income in the Americas grew to $130.5 in 2012, compared to $70.6 in 2011. Adjusted operating income in 2012 grew to $152.2 from $78.3 in 2011, an increase of $73.9 or 94.4%. This increase was primarily driven by operating leverage from organic revenue growth (including benefits from improved pricing) offset in part by $27.7 of higher commodity costs, a higher mix of business from some of our largest corporate customers, services and owned dealers, and higher spending on product development and other initiatives. The Americas revenue represented 67.0% of consolidated revenue in 2012. Revenue for 2012 was $1,842.5 compared to $1,504.6 in 2011, an increase of $337.9 or 22.5%. After adjusting for revenue of $55.7 from a dealer acquired in 2012 and currency translation effects of $3.0, organic revenue growth was $279.2 or 19%. Revenue growth in 2012 is categorized as follows: (cid:129) Product categories—All product categories grew in 2012. Revenue growth rates were strongest in the Technology category. Details and Turnstone also showed strength relative to the other product categories. Our two largest categories, Furniture and Seating, were in line with the overall average for the year. Coalesse, Wood and Nurture were below the average for the year but still grew at double-digit rates. (cid:129) Vertical markets—Other than State and Local Government, all major vertical markets grew with notable strength in the IT, Technical/Professional and Financial Services sectors. Healthcare and Education revenue growth was in line with the average. Insurance and Federal Government were below average but still grew nicely year over year. 22 (cid:129) Geographic regions—All regions showed growth over 2011, with notable strength in the Central and New York regions of the U.S. (cid:129) Contract type—The strongest growth came from our marketing programs targeted toward small to medium-sized businesses, but project and day-to-day business also grew at strong double-digit rates. Cost of sales decreased to 69.7% of revenue in 2012 compared to 70.9% of revenue in 2011. Higher absorption of fixed costs associated with organic revenue growth was partially offset by higher commodity costs and a business mix weighted more heavily towards some of our largest corporate customers, owned dealers and services associated with our direct business. Operating expenses increased by $45.3 in 2012 compared to 2011 primarily due to: (cid:129) higher variable compensation expense of $23.9 (which includes expenses associated with our EVA-based bonus programs and the Steelcase Inc. Retirement Plan), (cid:129) incremental costs of $13.2 related to a dealer acquired in Q1 2012 and (cid:129) increased spending on product development and other initiatives. Restructuring costs of $21.7 incurred in 2012 primarily related to the consolidation of manufacturing facilities announced in Q4 2011. In addition, 2011 restructuring included a $10.6 gain related to the sale and leaseback of a facility in Canada. 2011 compared to 2010 Operating income in the Americas grew to $70.6 in 2011 compared to $50.4 in 2010, which included $32.9 of variable life COLI income. Adjusted operating income increased by $48.2, primarily driven by operating leverage from organic revenue growth, and benefits from restructuring activities and other cost reduction efforts, partially offset by: (cid:129) higher compensation costs of $11 related to the reinstatement of employee salaries and certain retirement benefits to 2009 levels, (cid:129) incremental variable compensation expense of approximately $6 related to a gain on sale of a facility, which was recorded as a restructuring item, and a gain from the IDEO ownership transition, which was recorded in Corporate, (cid:129) charges related to a product recall and an impairment related to an asset held for sale totaling $8 and (cid:129) increased commodity costs of approximately $7. The Americas revenue represented 61.7% of consolidated revenue in 2011. Revenue for 2011 was $1,504.6 compared to $1,389.4 in 2010, representing organic revenue growth of 13% after adjusting for dealer deconsolidations and currency translation effects. Revenue growth was broad- based with notable vertical market growth reflected in financial services, technical/professional, higher education, healthcare and government. In addition, seating revenue growth was the strongest across our product categories. Cost of sales decreased to 70.9% of revenue in 2011, a 60 basis point improvement compared to 2010. Excluding the 140 basis point favorable impact of variable life COLI income in 2010, cost of sales improved by 200 basis points, which was largely driven by higher absorption of fixed costs associated with organic revenue growth and benefits from restructuring activities and other cost reduction efforts, partially offset by higher commodity costs and a product specific warranty charge related to a retrofit project. 23 Operating expenses increased by $26.6 in 2011 compared to 2010 primarily due to: (cid:129) higher variable compensation expense of $17 related to our EVA-based bonus programs, (cid:129) variable life COLI income in 2010 of $13.6 and (cid:129) higher compensation costs of $8 related to the reinstatement of employee salaries and certain retirement benefits to 2009 levels. These increases were partially offset by a reduction of $20.6 from dealer deconsolidations as well as benefits of restructuring activities and other cost reduction efforts. Restructuring costs of $7.7 incurred in 2011 primarily related to the consolidation of manufacturing facilities. In addition, Q4 2011 included a $10.6 gain related to the sale and leaseback of a facility in Canada offset by $10.1 of restructuring costs associated with the planned closure of three additional manufacturing facilities in North America as part of our ongoing efforts to improve the fitness of our business and strengthen the Company's long-term competitiveness. EMEA The EMEA segment serves customers in Europe, the Middle East and Africa primarily under the Steelcase brand, with an emphasis on freestanding furniture systems, seating and storage solutions. Statement of Operations Data—EMEA Revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . Cost of sales . . . . . . . . . . . . . . . . . . . . . . . Restructuring costs . . . . . . . . . . . . . . . . . . Gross profit . . . . . . . . . . . . . . . . . . . . . . . . Operating expenses . . . . . . . . . . . . . . . . . Restructuring costs . . . . . . . . . . . . . . . . . . February 24, 2012 Year Ended February 25, 2011 February 26, 2010 $603.1 427.9 5.0 170.2 175.0 3.0 100.0% $547.3 390.5 18.7 70.9 0.8 100.0% $530.3 376.9 10.1 71.4 3.4 100.0% 71.1 1.9 28.3 29.0 0.5 138.1 156.1 0.4 25.2 28.5 0.1 143.3 160.4 4.9 27.0 30.2 0.9 Operating loss . . . . . . . . . . . . . . . . . . . . . . $ (7.8) (1.3)% $ (18.4) (3.4)% $ (22.0) (4.1)% Organic Revenue Growth—EMEA Prior year revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Currency translation effects (1) Year Ended February 24, 2012 $547.3 22.0 February 25, 2011 $530.3 (35.0) Prior year revenue, adjusted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current year revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 569.3 603.1 495.3 547.3 Organic revenue growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 33.8 $ 52.0 Organic revenue growth % . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6% 10% (1) Currency translation effects represent the net effect of translating prior year foreign currency revenues using the average exchange rate on a quarterly basis during the current year. Adjusted Operating Income (Loss)—EMEA Operating loss . . . . . . . . . . . . . . . . . . . . . . . . . . . Add: Restructuring costs . . . . . . . . . . . . . . . . . . Less: Variable life COLI income . . . . . . . . . . . . . February 24, 2012 Year Ended February 25, 2011 February 26, 2010 $(7.8) 8.0 — (1.3)% $(18.4) 19.1 1.3 — — (3.4)% $(22.0) 15.0 3.5 — — (4.1)% 2.8 — Adjusted operating income (loss) . . . . . . . . . . . . $ 0.2 0.0% $ 0.7 0.1% $ (7.0) (1.3)% 24 2012 compared to 2011 EMEA reported an operating loss of $7.8 in 2012 compared to an operating loss of $18.4 in 2011. Adjusted operating income of $0.2 represented a decline of $0.5 compared to 2011. Overall, the profit decline was primarily driven by higher operating expenses, including higher employee expenses, offset in part by leverage from organic revenue growth. EMEA revenue represented 21.9% of consolidated revenue in 2012. Revenue for 2012 was $603.1 compared to $547.3 in 2011, representing organic revenue growth of 6% after adjusting for currency translation effects. During 2012, Northern Europe and Germany showed double digit organic revenue growth, and the rest of EMEA showed mid single digit organic revenue growth, while France and Spain revenue declined. Cost of sales decreased to 70.9% of revenue in 2012, a 50 basis point improvement compared to 2011. The improvement was mainly due to higher absorption of fixed costs associated with higher volume, improved pricing, and benefits from restructuring activities and other cost reduction efforts, offset in part by higher commodity costs of $10.2 and higher overhead costs. 2012 operating expenses increased by $18.9 due to higher employee expenses, including variable compensation expense associated with our EVA-based bonus programs, annual employee merit increases and additional headcount in support of sales and distribution, offset by $7.7 of favorable foreign currency translation effects. Restructuring costs of $8.0 incurred in 2012 primarily related to the project to reorganize our European manufacturing operations, which we have completed. The total cost was slightly higher than our estimates because more employees than anticipated accepted the severance offer. 2011 compared to 2010 EMEA reported an operating loss of $18.4 in 2011 compared to an operating loss of $22.0 in 2010. The adjusted operating loss of $0.7 represented an improvement of $7.7 compared to 2010. Overall, the profit improvement was primarily driven by operating leverage from organic revenue growth and benefits from restructuring activities and other cost reduction efforts, offset in part by higher commodity costs and other operating costs. Our results in the United Kingdom continued to be negatively affected by unfavorable currency impacts. EMEA revenue represented 22.5% of consolidated revenue in 2011. Revenue for 2011 was $547.3 compared to $530.3 in 2010, representing organic revenue growth of 10% after adjusting for currency translation effects. During 2011, all regions reported organic revenue growth, with notable increases in Germany and Spain. Large projects in Spain more than offset the recessionary impact on our revenue. Cost of sales increased to 71.4% of revenue in 2011, a 30 basis point erosion compared to 2010. The increase was primarily due to higher commodity costs and disruption costs associated with the reorganization of manufacturing operations. 2011 operating expenses decreased by $4.3 due to benefits from restructuring activities and other cost reduction efforts and favorable currency translation effects of approximately $10.4, offset by higher variable compensation expense related to our EVA-based bonus programs and higher bad debt charges. Restructuring costs of $19.1 incurred in 2011 primarily related to the project to reorganize our European manufacturing operations. The total estimated cost was slightly higher than our estimates because more employees than anticipated voluntarily accepted a severance offer. 25 Other The Other category includes Asia Pacific, PolyVision and Designtex. Asia Pacific serves customers in Asia and Australia primarily under the Steelcase brand with an emphasis on freestanding furniture systems, storage and seating solutions. PolyVision designs and manufactures visual communication products, such as interactive electronic whiteboards which are sold into the primary and secondary education markets around the world. Designtex designs and sells surface materials including textiles and wall coverings which are specified by architects and designers directly to end-use customers through a direct sales force. IDEO was consolidated in the Other category through Q3 2011, but due to the ownership transition, our remaining 20% share of IDEO income has been recorded as a non-operating item since Q4 2011. See Note 19 to the consolidated financial statements for additional information. Statement of Operations Data—Other Revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . Cost of sales . . . . . . . . . . . . . . . . . . . . . . . Restructuring costs . . . . . . . . . . . . . . . . . . Gross profit . . . . . . . . . . . . . . . . . . . . . . . . Operating expenses . . . . . . . . . . . . . . . . . Restructuring costs . . . . . . . . . . . . . . . . . . February 24, 2012 Year Ended February 25, 2011 February 26, 2010 $303.9 200.7 1.0 102.2 97.6 (0.2) 100.0% $385.2 237.0 0.5 66.0 0.4 100.0% $372.0 250.0 3.4 61.5 0.1 100.0% 67.2 0.9 33.6 32.1 (0.1) 147.7 131.0 3.3 38.4 34.0 0.9 118.6 136.8 3.9 31.9 36.8 1.0 Operating income (loss) . . . . . . . . . . . . . . $ 4.8 1.5% $ 13.4 3.5% $ (22.1) (5.9)% Organic Revenue Growth—Other Prior year revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Divestiture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IDEO ownership transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Currency translation effects (1) Year Ended February 24, 2012 $ 385.2 (8.8) (103.4) 5.0 February 25, 2011 $372.0 — (29.0) (2.0) Prior year revenue, adjusted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current year revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278.0 303.9 341.0 385.2 Organic revenue growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 25.9 $ 44.2 Organic revenue growth % . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9% 13% (1) Currency translation effects represent the net effect of translating prior year foreign currency revenues using the average exchange rate on a quarterly basis during the current year. Adjusted Operating Income (Loss)—Other Operating income (loss) . . . . . . . . . . . . . . . . . . . . . . . Add: Restructuring costs . . . . . . . . . . . . . . . . . . . . . . Less: Variable life COLI income . . . . . . . . . . . . . . . . . — $ 4.8 0.8 February 24, 2012 Year Ended February 25, 2011 February 26, 2010 1.5% $13.4 3.8 0.3 — — 3.5% $(22.1) 7.3 1.0 — — (5.9)% 1.9 — Adjusted operating income (loss) . . . . . . . . . . . . . . . $ 5.6 1.8% $17.2 4.5% $(14.8) (4.0)% 2012 compared to 2011 The Other category reported operating income of $4.8 in 2012 compared to $13.4 in 2011, which included $11.8 from IDEO. Adjusted operating income decreased by $11.6 primarily due to the impact of the IDEO ownership transition. In addition, improved results in Asia Pacific were offset in part by lower operating income from PolyVision which continues to be impacted by reduced funding for education from state and local governments in the United States. 26 2012 revenue of $303.9 decreased by $81.3 compared to 2011 revenue of $385.2. Excluding the decrease in revenue due to the IDEO ownership transition, the divestiture of a small division at PolyVision and currency translation effects, organic revenue growth was $25.9 or 9%, driven by strength in the Asia Pacific region. Cost of sales as a percent of revenue increased by 450 basis points in 2012 compared to 2011. After adjusting for the impact of deconsolidating IDEO, cost of sales increased by 190 basis points. Higher absorption of fixed costs associated with revenue growth in Asia Pacific was more than offset by unfavorable product mix and lower absorption of fixed costs at PolyVision. Operating expenses in the Other category decreased by $33.4 to $97.6 in 2012 compared to $131.0 in 2011. The decrease was driven by the deconsolidation of IDEO in 2011, which had the effect of decreasing operating expenses by $35.3. 2011 compared to 2010 Operating income in the Other category increased by $35.5 in 2011 compared to 2010. Adjusted operating income improved by $32.0 primarily due to: (cid:129) improvements at PolyVision as a result of growth in higher margin Technology and Surfaces product categories and benefits from the 2010 exit of lower margin businesses in the U.S., (cid:129) benefits from restructuring activities and other cost reduction efforts and (cid:129) revenue growth at IDEO through Q3 2011. 2011 revenue increased by $13.2 compared to 2010, representing organic growth of 13% after adjusting for the IDEO ownership transition. PolyVision experienced single digit revenue growth; however, excluding the impact of businesses exited in 2010, PolyVision revenue increased by 17%. IDEO experienced a significant increase in revenue through Q3 2011 compared to the same period in 2010 as a result of a number of large consulting projects. Cost of sales as a percent of revenue improved by 570 basis points compared to 2010 primarily due to improvements at PolyVision as a result of growth in higher margin Technology and Surfaces product categories and benefits from the 2010 exit of lower margin businesses in the U.S. Operating expenses decreased by $5.8 due to $10.4 from the IDEO deconsolidation in Q4 2011 offset by higher variable compensation expense related to our EVA-based bonus programs. Restructuring costs of $3.8 in 2011 primarily related to the consolidation of manufacturing facilities. On December 14, 2010, certain members of the management of IDEO who collectively owned 20% of IDEO purchased an additional 60% equity interest in IDEO pursuant to an agreement entered into during 2008. We retained a 20% equity interest in IDEO, and we expect to continue our collaborative relationship. This transaction generated $30 of cash and resulted in a Q4 2011 pre-tax gain of $9, net of incremental variable compensation expense. In Q4 2011, we deconsolidated the operations of IDEO and recorded our share of IDEO’s earnings as equity in earnings of unconsolidated affiliates in Other income (expense), net on the Consolidated Statements of Operations. See Note 19 consolidated financial statements for additional information. Corporate Approximately 82% of corporate expenses were charged to the operating segments in each of 2012, 2011 and 2010 as part of a corporate allocation. Unallocated portions of these expenses are 27 considered general corporate costs and are reported as Corporate. Corporate costs include unallocated portions of executive costs and shared service functions such as information technology, human resources, finance, legal, research and development and corporate facilities. Statement of Operations Data—Corporate Operating expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . February 24, 2012 $30.4 Year Ended February 25, 2011 $14.1 February 26, 2010 $17.8 2011 operating expenses include a $13.2 gain from the ownership transition of IDEO. Related variable compensation expense was allocated among the Americas and EMEA segments, the Other category and Corporate. Excluding this gain, the increase in Corporate operating expenses primarily relates to higher variable compensation expense related to our EVA-based bonus programs in the current year. Liquidity and Capital Resources Liquidity Based on current business conditions, we target a minimum of $100 in cash and cash equivalents and short-term investments to fund day-to-day operations, to provide available liquidity for investments in growth initiatives and as a cushion against economic volatility. Our actual cash and cash equivalents and short-term investment balances will fluctuate from quarter to quarter as we plan for and manage certain seasonal disbursements, particularly the annual payment of accrued variable compensation and retirement plan contributions in Q1 of each fiscal year, when applicable. Primary Liquidity Sources Cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Short-term investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Variable life COLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Availability under credit facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . February 24, 2012 $112.1 79.1 113.1 174.2 February 25, 2011 $142.2 350.8 110.3 165.7 Total primary liquidity sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $478.5 $769.0 As of February 24, 2012, we held a total of $191.2 in cash and cash equivalents and short-term investments. All of our short-term investments are located in the U.S. Of our total cash and cash equivalents, approximately 51% was located in the U.S. and the remaining 49%, or $55.0, was located outside of the U.S., primarily in Asia, France and Canada. The amounts located outside the U.S. would be taxable if repatriated to the U.S., but we do not anticipate repatriating such amounts or needing them for operations in the U.S. Such amounts are considered permanently reinvested in foreign subsidiaries or available to repay intercompany debt, and in Canada and Mexico, such amounts are expected to be utilized to meet local working capital requirements. The majority of our short-term investments are maintained in the U.S. in a managed investment portfolio, which primarily consists of U.S. agency debt securities, U.S. government debt securities, corporate debt securities and municipal debt securities. The short-term investment balance as of February 25, 2011 included $246.9 from the net proceeds received in Q4 2011 from the issuance of unsecured unsubordinated senior notes, due in February 2021. In Q2 2012, the net proceeds were used, together with available cash on hand, to repay the outstanding $250 aggregate principal amount of our 6.5% senior notes due August 15, 2011. Our investments in COLI policies are recorded at their net cash surrender value. We consider our investments in variable life COLI policies to be primarily a source of corporate liquidity, and our investments in whole life COLI policies represent an additional potential source of liquidity, as their 28 designation to fund employee benefit plan obligations can be changed at any time. We believe the financial strength of the issuing insurance companies associated with our variable and whole life COLI policies are sufficient to meet their obligations. See Note 9 to the consolidated financial statements for more information. Availability under credit facilities may be reduced by the use of cash and cash equivalents and short-term investments for purposes other than the repayment of debt as a result of constraints related to our maximum leverage ratio covenant. See Liquidity Facilities for more information. The following table summarizes our consolidated statements of cash flows: Net cash flow provided by (used in): Cash Flow Data Year Ended February 24, 2012 February 25, 2011 February 26, 2010 Operating activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Investing activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Financing activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Effect of exchange rate changes on cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net increase (decrease) in cash and cash equivalents . . . . . . . Cash and cash equivalents, beginning of period . . . . . . . . . . . $ 101.7 203.2 (334.3) $ 72.7 (254.3) 211.1 (0.7) (30.1) 142.2 1.6 31.1 111.1 $ (10.9) (10.0) 13.0 1.4 (6.5) 117.6 Cash and cash equivalents, end of period . . . . . . . . . . . . . . . . $ 112.1 $ 142.2 $111.1 Cash provided by (used in) operating activities Cash Flow Data—Operating Activities Net income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Depreciation and amortization . . . . . . . . . . . . . . . . . . . . . . . . . . Changes in accounts receivable, inventories, and accounts payable, net of deconsolidation . . . . . . . . . . . . . . . . . . . . . . . Changes in cash surrender value of COLI . . . . . . . . . . . . . . . . . Changes in deferred income taxes . . . . . . . . . . . . . . . . . . . . . . Changes in employee compensation liabilities . . . . . . . . . . . . . Changes in other operating assets and liabilities, net of deconsolidation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Year Ended February 24, 2012 February 25, 2011 February 26, 2010 $ 56.7 56.4 $ 20.4 64.4 $(13.6) 74.2 (11.1) (4.5) 13.6 (32.5) (23.1) 46.2 (59.5) (13.5) 11.3 3.4 29.6 16.6 61.9 (38.0) (18.2) (85.5) (37.9) 46.2 Net cash provided by (used in) operating activities . . . . . . . . . $101.7 $ 72.7 $(10.9) The change in cash provided by operating activities in 2012 compared to 2011 was primarily due to an increase in cash generated from net income, partially offset by higher variable compensation payments in Q1 2012, and Q1 2011 included the receipt of a U.S. income tax refund of approximately $20. 29 Cash provided by (used in) investing activities Cash Flow Data—Investing Activities Year Ended February 24, 2012 February 25, 2011 February 26, 2010 Capital expenditures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Proceeds from disposal of fixed assets . . . . . . . . . . . . . . . . . . Proceeds from IDEO ownership transition . . . . . . . . . . . . . . . . Purchases of investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Liquidations of investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acquisitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (64.9) 11.7 — (195.8) 466.1 (20.9) 7.0 Net cash provided by (used in) investing activities . . . . . . . . . . $ 203.2 $ (46.0) 44.9 29.8 (335.4) 59.0 — (6.6) $(254.3) $(35.2) 9.4 — (4.7) 15.6 — 4.9 $(10.0) Capital expenditures in 2012 were primarily related to investments in product development in the Americas and EMEA, spending on corporate facilities related to campus consolidation in the Americas and payments totaling $20 towards a replacement aircraft. In Q4 2011, we issued $250 in unsecured unsubordinated senior notes, which generated net proceeds of $247 which were subsequently invested in short-term investments. In Q2 2012 we liquidated these investments to repay $250 in senior notes. See Note 12 to the consolidated financial statements for additional information. Cash provided by (used in) financing activities Cash Flow Data—Financing Activities Year Ended February 24, 2012 February 25, 2011 February 26, 2010 Borrowings (repayments) of short-term and long-term debt, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dividends paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Common stock repurchases, net of issuances . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(256.0) (31.7) (47.7) 1.1 Net cash provided by (used in) financing activities . . . . . . . . . . $(334.3) $243.1 (21.6) (10.8) 0.4 $211.1 $ 45.5 (26.9) (4.6) (1.0) $ 13.0 In Q2 2012, we repaid $250.0 of senior notes at face value with the proceeds from the issuance of senior notes in Q4 2011. We paid dividends of $0.06 per common share during each quarter in 2012. We paid $0.04 per common share during each quarter in 2011 and the last three quarters of 2010 and $0.08 per common share during the first quarter of 2010. On March 22, 2012 our Board of Directors declared a dividend of $0.09 per common share to be paid in Q1 2013. During 2012, 2011 and 2010, we made common stock repurchases of $47.7, $10.8, and $4.6, respectively, all of which related to our Class A Common Stock. As of February 24, 2012, we had $153.2 of remaining availability under the $250 share repurchase program approved by our Board of Directors in Q4 2008. On November 4, 2011, we entered into a stock repurchase agreement with an independent third party broker under which the broker was authorized to repurchase up to $25 of the Company’s common stock on behalf of the Company during the period from November 4, 2011 through March 21, 2012, subject to certain price, market and volume constraints specified in the agreement. As of the end of 2012, there was $15 remaining availability under this agreement, and no repurchases were completed during March 2012. 30 Share repurchases of Class A Common Stock to enable participants to satisfy tax withholding obligations upon vesting of restricted stock and restricted stock units, pursuant to the terms of our Incentive Compensation Plan, were $0.1, $0.7 and $0.4 in 2012, 2011 and 2010, respectively. Capital Resources Off-Balance Sheet Arrangements We are contingently liable under loan and lease guarantees for certain Steelcase dealers and joint ventures in the event of default or non-performance of the financial repayment of a liability. In certain cases, we also guarantee completion of contracts by our dealers. Due to the contingent nature of guarantees, the full value of the guarantees is not recorded on our Consolidated Balance Sheets; however, when necessary, we record reserves to cover potential losses. See Note 17 to the consolidated financial statements for additional information. Contractual Obligations Our contractual obligations as of February 24, 2012 were as follows: Contractual Obligations Total Long-term debt and short-term borrowings . . . . . . . . $291.5 149.8 Estimated interest on debt obligations . . . . . . . . . . . . . 167.1 Operating leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12.9 Committed capital expenditures . . . . . . . . . . . . . . . . . . 39.0 Purchase obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1 Other liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244.0 Employee benefit and compensation obligations . . . . Payments Due by Period 3-5 1-3 After 5 Years Years Years $ 5.0 $ 4.8 $279.1 63.7 18.8 — 5.1 — 81.7 Less than 1 Year $ 2.6 17.4 44.7 12.9 23.0 2.1 83.8 34.9 66.2 — 5.6 — 43.8 33.8 37.4 — 5.3 — 34.7 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $906.4 $186.5 $155.5 $116.0 $448.4 Total consolidated debt as of February 24, 2012 was $291.5. Of our total debt, $249.9 is in the form of term notes due in February 2021 and $40.8 is related to financing secured by our corporate aircraft. We have commitments related to certain sales offices, showrooms, warehouses and equipment under non-cancelable operating leases that expire at various dates through fiscal 2023. Minimum payments under operating leases, net of sublease rental income, are presented in the contractual obligations table above. Committed capital expenditures represent obligations we have related to property, plant and equipment purchases. We define purchase obligations as non-cancelable signed contracts to purchase goods or services beyond the needs of meeting current backlog or production. Other liabilities represent obligations for foreign exchange forward contracts. Employee benefit obligations represent contributions and benefit payments expected to be made for our post-retirement, pension, deferred compensation, defined contribution, severance arrangements and variable compensation plans. Our obligations related to post-retirement benefit plans are not contractual, and the plans could be amended at the discretion of the Compensation Committee of the Board of Directors. We limited our disclosure of contributions and benefit payments to 10 years as information beyond this time period was not available. See Note 13 to the consolidated financial statements for additional information. 31 The contractual obligations table above is current as of February 24, 2012. The amounts of these obligations could change materially over time as new contracts or obligations are initiated and existing contracts or obligations are terminated or modified. Our current cash and cash equivalents and short-term investment balances, funds available under our credit facilities, funds available from COLI and cash generated from future operations are expected to be sufficient to fulfill our existing contractual obligations. Liquidity Facilities Our total liquidity facilities as of February 24, 2012 were: Liquidity Facilities Global committed bank facility . . . . . . . . . . . . . . . . . . Various uncommitted lines . . . . . . . . . . . . . . . . . . . . . February 24, 2012 $125.0 49.2 Total credit lines available . . . . . . . . . . . . . . . . . . 174.2 Less: Borrowings outstanding . . . . . . . . . . . . . . . . . . . . . . — Available capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . $174.2 As of February 24, 2012 and February 25, 2011, there were no borrowings outstanding under our global committed, syndicated credit facility. The facility required us to satisfy financial covenants including a maximum leverage ratio covenant and a minimum interest coverage ratio covenant. Additionally, the facility required us to comply with certain other terms and conditions, including a restricted payment covenant which established a maximum level of dividends and/or other equity- related distributions or payments (such as share repurchases) we may make in a fiscal year. As of February 24, 2012 and February 25, 2011, we were in compliance with all covenants under the facility. During Q1 2013, we entered into a new credit facility, which amended and restated the former facility. See Note 12 and Note 22 to the consolidated financial statements for additional information. The various uncommitted lines may be changed or cancelled by the banks at any time. There were no outstanding borrowings on uncommitted facilities as of February 24, 2012. In addition, we have a revolving letter of credit agreement for $12.9 of which $12.3 was utilized primarily related to our self-insured workers’ compensation programs as of February 24, 2012. There were no draws on our standby letters of credit during 2012. See Note 12 to the consolidated financial statements for additional information. Total consolidated debt as of February 24, 2012 was $291.5. Our debt primarily consists of $249.9 in term notes due in Q4 2021 with an effective interest rate of 6.6%. In addition, we have a $40.8 term loan due in Q2 2017 at a floating interest rate based on 30-day LIBOR plus 3.35%. The term notes are unsecured, the term loan is secured by two corporate aircraft, and neither the term notes nor the term loan contain financial covenants or are cross-defaulted to other debt facilities. See Note 12 and Note 22 to the consolidated financial statements for additional information. Liquidity Outlook Our current cash and cash equivalents and short-term investment balances, funds available under our credit facilities, funds available from COLI and cash generated from future operations are expected to be sufficient to finance our known or foreseeable liquidity needs. We believe the timing, strength and continuity of the economic recovery across the geographies we serve remain uncertain which may continue to challenge our level of cash generation from operations. We continue to maintain a conservative approach to liquidity and have flexibility over significant uses of cash including our capital expenditures and discretionary operating expenses. 32 Our significant funding requirements include operating expenses, non-cancelable operating lease obligations, capital expenditures, variable compensation and retirement plan contributions, dividend payments and debt service obligations. We expect capital expenditures to total between $75 and $85 in 2013 compared to $65 in 2012. This amount includes the completion of our campus consolidation in North America, global product development projects and facilities updates in both EMEA and the Americas. We closely manage capital spending to ensure we are making investments that we believe will sustain our business and preserve our ability to introduce innovative new products. In Q4 2011, we announced the planned closure of three additional manufacturing facilities in North America as part of our ongoing efforts to improve the fitness of our business and strengthen the Company's long-term competitiveness. We are in the process of moving production within these facilities to other Steelcase locations in North America and expect the manufacturing consolidation to be completed by the end of Q1 2014. We currently estimate the cash restructuring costs associated with these actions will be approximately $40, with approximately $30 related to workforce reductions and approximately $10 related to costs associated with manufacturing consolidation and production moves. On March 22, 2012, we announced a quarterly dividend on our common stock of $0.09 per share, or $11.4 to be paid in Q1 2013. Future dividends will be subject to approval by our Board of Directors and compliance with the restricted payment covenant of our credit facilities. Critical Accounting Estimates Management’s Discussion and Analysis of Financial Condition and Results of Operations is based upon our consolidated financial statements and accompanying notes. Our consolidated financial statements were prepared in accordance with accounting principles generally accepted in the United States of America. These principles require the use of estimates and assumptions that affect amounts reported and disclosed in the consolidated financial statements and accompanying notes. Although these estimates are based on historical data and management’s knowledge of current events and actions it may undertake in the future, actual results may differ from the estimates if different conditions occur. The accounting estimates that typically involve a higher degree of judgment and complexity are listed and explained below. These estimates were discussed with the Audit Committee of the Board of Directors and affect all segments of the Company. Goodwill and Other Intangible Assets Goodwill represents the difference between the purchase price and the related underlying tangible and identifiable intangible net asset values resulting from business acquisitions. Annually in Q4, or earlier if conditions indicate it is necessary, the carrying value of the reporting unit is compared to an estimate of its fair value. If the estimated fair value of the reporting unit is less than the carrying value, goodwill is impaired and is written down to its estimated fair value. Goodwill is assigned to and the fair value is tested at the reporting unit level. We evaluated goodwill and intangible assets using six reporting units where goodwill is recorded: Americas and Coalesse within the Americas reportable segment, EMEA, Asia Pacific, and Designtex and PolyVision within the Other category. Annually in Q4, or earlier if conditions indicate it is necessary, we also perform an impairment analysis of our intangible assets not subject to amortization using an income approach based on the cash flows attributable to the related products. We also perform an impairment analysis of our intangible assets subject to amortization during interim periods upon the occurrence of certain events or changes in circumstance. An impairment loss is recognized if the carrying amount of a long-lived 33 asset exceeds its fair value. In testing for impairment, we first determine if the asset is recoverable and then compare the discounted cash flows over the asset’s remaining life to the carrying value. As of February 24, 2012, we had $176.6 of goodwill and $18.8 of net intangible assets recorded on our Consolidated Balance Sheets as follows: Reportable Segment Americas . . . . . . . . . . . . . . . . . . . . . . . . EMEA . . . . . . . . . . . . . . . . . . . . . . . . . . . Other category . . . . . . . . . . . . . . . . . . . Goodwill $ 90.7 30.0 55.9 Other Intangible Assets, Net $ 8.6 — 10.2 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . $176.6 $18.8 During Q4 2012, we performed our annual impairment assessment of goodwill in our reporting units. In the first step to test for potential impairment, we measured the estimated fair value of our reporting units using a discounted cash flow valuation (“DCF”) method and reconciled the fair value of our reporting units to the sum of our total market capitalization plus a control premium (our “adjusted market capitalization”). The control premium represents an estimate associated with obtaining control of the company in an acquisition of the outstanding shares of Class A Common Stock and Class B Common Stock. The DCF analysis used the present value of projected cash flows and a residual value. Considerable management judgment is necessary to evaluate the impact of operating changes and to estimate future cash flows in measuring fair value. Assumptions used in our impairment valuations, such as forecasted growth rates and cost of capital, are consistent with our current internal projections. As part of the reconciliation to our adjusted market capitalization, we made adjustments to the estimated future cash flows, as well as the discount rates used in calculating the estimated fair value of the reporting units. The discount rates ranged from 13.0% to 14.0%. Due to the subjective nature of this reconciliation process, these assumptions could change over time, which may result in future impairment charges. As of the valuation date, the enterprise value available for goodwill determined as described above is in excess of the underlying reported value of goodwill as follows: Reportable Segment Americas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . EMEA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other category . . . . . . . . . . . . . . . . . . . . . . . . . Enterprise Value Available in Excess of Goodwill $735.0 108.0 74.0 For each reporting unit, the excess enterprise value available for goodwill is primarily driven by the residual value of future years. Thus, increasing the discount rate by 1%, leaving all other assumptions unchanged, would reduce the enterprise value in excess of goodwill to the following amounts: Reportable Segment Americas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . EMEA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other category . . . . . . . . . . . . . . . . . . . . . . . . . Enterprise Value Available in Excess of Goodwill $610.0 83.0 56.0 Based on the sensitivity analysis above, no reporting units would have had goodwill balances in excess of enterprise value available for goodwill as of the valuation date. 34 See Note 2 and Note 10 to the consolidated financial statements for additional information. Income Taxes Our annual effective tax rate is based on income, statutory tax rates and tax planning strategies in various jurisdictions in which we operate. Tax laws are complex and subject to different interpretations by the taxpayer and respective governmental taxing authorities. Significant judgment is required in determining our tax expense and in evaluating tax positions. Tax positions are reviewed quarterly and balances are adjusted as new information becomes available. We are audited by the U.S. Internal Revenue Service under the Compliance Assurance Process (“CAP”). Under CAP, the U.S. Internal Revenue Service works with large business taxpayers to identify and resolve issues prior to the filing of a tax return. Accordingly, we expect to record minimal liabilities for U.S. Federal uncertain tax positions. Tax positions are reviewed regularly for state, local and non-U.S. tax liabilities associated with uncertain tax positions. Our liability for uncertain tax positions in these jurisdictions is $1.2. Deferred income tax assets and liabilities are recognized for the estimated future tax consequences attributable to temporary differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. These assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which the temporary differences are expected to reverse. In evaluating our ability to recover deferred tax assets within the jurisdiction from which they arise, we consider all positive and negative evidence. These assumptions require significant judgment and are developed using forecasts of future taxable income that are consistent with the internal plans and estimates we are using to manage the underlying business. Future tax benefits of tax loss and credit carryforwards are recognized to the extent that realization of these benefits is considered more likely than not. As of February 24, 2012, we recorded tax benefits from the operating loss carryforwards of $92.1, but we have also recorded valuation allowances totaling $32.1, which reduced our realized tax benefit to $60.0. Additionally, we have recognized tax benefits from tax credit carryforwards of $30.7. It is considered more likely than not that a combined cash benefit of $91.6 will be realized on these carryforwards in future periods. This determination is based on the expectation that related operations will be sufficiently profitable or various tax, business and other planning strategies will enable us to utilize the carryforwards. To the extent that available evidence raises doubt about the realization of a deferred tax asset, a valuation allowance is established or adjusted. As of February 24, 2012, we have recorded partial valuation allowances totaling $29.6 on certain net operating loss carryforwards totaling $77.6. These carryforward benefits relate to jurisdictions that allow indefinite carryforward periods and in which we have reported cumulative losses in the most recent three years. Our judgment regarding the utilization of these net operating losses is based on our conclusion that we have sufficient evidence that it is more likely than not that we will generate future taxable income in these jurisdictions. The key factors that we considered in our analysis included the impact of restructuring activities and tax planning strategies, as well as the impact of the cyclical nature of our business on future sales levels. Our judgment related to the realization of the deferred tax assets is based on current and expected market conditions and could change in the event market conditions and our profitability in these jurisdictions differ significantly from our current estimates. A 10% decrease in the expected amount of cash benefit to be realized on the carryforwards would have resulted in a decrease in net income for 2012 of approximately $9. 35 Changes in tax laws and rates could also affect recorded deferred tax assets and liabilities in the future. See Note 15 to the consolidated financial statements for additional information. Pension and Other Post-Retirement Benefits The Company sponsors a number of domestic and foreign plans to provide pension, medical and life insurance benefits to retired employees. As of February 24, 2012 and February 25, 2011, the benefit obligations, fair value of plan assets and funded status of these plans are as follows: Defined Benefit Pension Plans Post-Retirement Plans February 24, 2012 February 25, 2011 February 24, 2012 February 25, 2011 Benefit plan obligations . . . . . . . . . . . . . . . . . . . . . Fair value of plan assets . . . . . . . . . . . . . . . . . . . . $ 95.0 49.1 Funded status . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(45.9) $ 87.3 50.2 $(37.1) $ 90.9 — $(90.9) $ 110.5 — $(110.5) The post-retirement medical and life insurance plans are unfunded, but our investments in whole life COLI policies are intended to be utilized as a long-term funding source for these benefit obligations. The asset values of the whole life COLI policies are not segregated in a trust specifically for the plans, thus are not considered plan assets. Changes in the values of these policies have no effect on the post-retirement benefits expense or benefit obligations recorded in the consolidated financial statements. As of February 24, 2012, approximately 68% of our unfunded defined benefit pension obligations related to our non-qualified supplemental retirement plan that is limited to a select group of management approved by the Compensation Committee. This plan is unfunded, but our investments in whole life COLI policies are intended to be utilized as a long-term funding source for these benefit obligations. The asset values of the whole life COLI policies are not segregated in a trust specifically for the plan, thus are not considered plan assets. Changes in the values of these policies have no effect on the defined benefit pension expense or benefit obligations recorded in the consolidated financial statements. We recognize the cost of benefits provided during retirement over the employees’ active working lives. Inherent in this approach is the requirement to use various actuarial assumptions to predict and measure costs and obligations many years prior to the settlement date. Key actuarial assumptions that require significant management judgment and have a material impact on the measurement of our consolidated benefits expense and benefit obligations include, among others, the discount rate and health cost trend rates. These assumptions are reviewed with our actuaries and updated annually based on relevant external and internal factors and information, including, but not limited to, benefit payments, expenses paid from the fund, rates of termination, medical inflation, technology and quality care changes, regulatory requirements, plan changes and governmental coverage changes. To conduct our annual review of discount rates, we perform a matching exercise of projected plan cash flows against spot rates on a yield curve comprised of high quality corporate bonds as of the measurement date (Ryan ALM 45/95 curve) with a primary focus for our domestic plans. The measurement dates for our retiree benefit plans are consistent with our fiscal year-end. Accordingly, we select discount rates to measure our benefit obligations that are consistent with market indices at the end of each fiscal year. 36 Based on consolidated benefit obligations as of February 24, 2012, a one percentage point decline in the weighted-average discount rate used for benefit plan measurement purposes would have changed the 2012 consolidated benefits expense by less than $1 and changed the consolidated benefit obligations by less than $15. All obligation-related experience gains and losses are amortized using a straight-line method over the average remaining service period of active plan participants. To conduct our annual review of healthcare cost trend rates, we model our actual claims cost data over a historical period, including an analysis of pre-65 versus post-65 age groups and other important demographic components of our covered retiree population. This data is adjusted to eliminate the impact of plan changes and other factors that would tend to distort the underlying cost inflation trends. Our initial healthcare cost trend rate is reviewed annually and adjusted as necessary to remain consistent with recent historical experience and our expectations regarding short-term future trends. As of February 24, 2012, our initial rates of 8.10% for pre-age 65 retirees and 6.48% for post-age 65 retirees were trended downward by each year, until the ultimate trend rate of 4.5% is reached. The ultimate trend rate is adjusted annually, as necessary, to approximate the current economic view on the rate of long-term inflation plus an appropriate healthcare cost premium. Based on consolidated benefit obligations as of February 24, 2012, a one percentage point increase or decrease in the assumed healthcare cost trend rates would have changed the 2012 consolidated benefits expense by less than $1 and changed the consolidated benefit obligations by less than $1. All experience gains and losses are amortized using a straight-line method, over at least the minimum amortization period prescribed by accounting guidance. Despite the previously described policies for selecting key actuarial assumptions, we periodically experience material differences between assumed and actual experience. As of February 24, 2012, we had consolidated unamortized prior service credits and net experience gains of $23.4, as compared to $22.9 as of February 25, 2011, recorded in Accumulated other comprehensive income (loss) on the Consolidated Balance Sheets. See Note 13 to the consolidated financial statements for additional information. Forward-Looking Statements From time to time, in written and oral statements, we discuss our expectations regarding future events and our plans and objectives for future operations. These forward-looking statements discuss goals, intentions and expectations as to future trends, plans, events, results of operations or financial condition, or state other information relating to us, based on current beliefs of management as well as assumptions made by, and information currently available to, us. Forward-looking statements generally are accompanied by words such as “anticipate,” “believe,” “could,” “estimate,” “expect,” “forecast,” “intend,” “may,” “possible,” “potential,” “predict,” “project,” or other similar words, phrases or expressions. Although we believe these forward-looking statements are reasonable, they are based upon a number of assumptions concerning future conditions, any or all of which may ultimately prove to be inaccurate. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to vary from our expectations because of factors such as, but not limited to, competitive and general economic conditions domestically and internationally; acts of terrorism, war, governmental action, natural disasters and other Force Majeure events; changes in the legal and regulatory environment; our restructuring activities; changes in raw materials and commodity costs; currency fluctuations; changes in customer demands; and the other risks and contingencies detailed in this Report and our other filings with the Securities and Exchange Commission. We undertake no obligation to update, amend or clarify forward-looking statements, whether as a result of new information, future events or otherwise. 37 Recently Issued Accounting Standards See Note 3 to the consolidated financial statements for information regarding recently issued accounting standards. Item 7A. Quantitative and Qualitative Disclosures About Market Risk: We are exposed to market risks from foreign currency exchange, interest rates, commodity prices and fixed income and equity prices, which could affect our operating results, financial position and cash flows. Foreign Currency Exchange Risk We are exposed to foreign currency exchange rate risk primarily on sales commitments, anticipated sales and purchases and assets and liabilities denominated in currencies other than the U.S. dollar. In both 2012 and 2011, we transacted business in 16 primary currencies worldwide, of which the most significant were the euro, the Canadian dollar and the pound sterling. Revenue from foreign locations represented approximately 36% of our consolidated revenue in 2012, 38% in 2011 and 36% in 2010. We actively manage the foreign currency exposures that are associated with committed foreign currency purchases and sales created in the normal course of business at the local entity level. Exposures that cannot be naturally offset within a local entity to an immaterial amount are often hedged with foreign currency derivatives or netted with offsetting exposures at other entities. Our results are affected by the strength of the currencies in countries where we manufacture or purchase goods relative to the strength of the currencies in countries where our products are sold. We estimate that an additional 10% strengthening of the U.S. dollar against local currencies would have decreased operating income by approximately $2 in both 2012 and 2011, assuming no changes other than the exchange rate itself. However, this quantitative measure has inherent limitations. The sensitivity analysis disregards the possibility that rates can move in opposite directions and that gains from one currency may or may not be offset by losses from another currency. The translation of the assets and liabilities of our international subsidiaries is made using the foreign currency exchange rates as of the end of the fiscal year. Translation adjustments are not included in determining net income but are included in Accumulated other comprehensive income (loss) within shareholders’ equity on the Consolidated Balance Sheets until a sale or substantially complete liquidation of the net investment in the international subsidiary takes place. In certain markets, we could recognize a significant gain or loss related to unrealized cumulative translation adjustments if we were to exit the market and liquidate our net investment. As of February 24, 2012 and February 25, 2011, the cumulative net currency translation adjustments reduced shareholders’ equity by $17.8 and $18.6, respectively. Foreign currency exchange gains and losses reflect transaction gains and losses, which arise from monetary assets and liabilities denominated in currencies other than a business unit’s functional currency. For 2012 and 2011, net transaction losses were $0.3 and $1.2, respectively. See Note 2 to the consolidated financial statements for additional information. Interest Rate Risk We are exposed to interest rate risk primarily on our short-term and long-term investments and short-term and long-term borrowings. Our short-term investments are primarily invested in U.S. agency debt securities, U.S. government debt securities and corporate debt securities. Additionally we held $16.7 investments in auction rate securities and Canadian $5.0 par asset-backed commercial 38 paper restructuring notes as of February 24, 2012 and February 25, 2011, which are classified as long-term investments as no liquid markets currently exist for these securities. The risk on our short- term and long-term borrowings is primarily related to a loan with a balance of $40.8 and $43.1 as of February 24, 2012 and February 25, 2011, respectively. This loan bears a floating interest rate based on 30-day LIBOR plus 3.35%. We estimate a 1% increase in interest rates would have increased our results of operations by approximately $1 in 2012 and would not have had a material impact in 2011, mainly as a result of higher interest income on our investments. Significant changes in interest rates could have an impact on the market value of our managed fixed-income investment portfolio. However, this quantitative measure has inherent limitations since not all of our investments are in similar asset classes. In addition, our investment manager actively manages certain investments, thus our results could be better or worse than market returns. As of February 24, 2012, approximately 39% of our fixed-income investments mature within one year, approximately 23% in two years and approximately 29% in three to five years. See Note 6 and Note 12 to the consolidated financial statements for additional information. Commodity Price Risk We are exposed to commodity price risk primarily on our raw materials inventory. These raw materials are not rare or unique to our industry. The cost of steel, aluminum, other metals, wood, particleboard, petroleum-based products and other commodities, such as fuel and energy, has fluctuated significantly in recent years due to changes in global supply and demand. Our gross margins could be affected if these types of costs continue to fluctuate. We actively manage these raw material costs through global sourcing initiatives and price increases on our products. However, in the short-term, rapid increases in raw material costs can be very difficult to offset with price increases because of contractual agreements with our customers, and it is difficult to find effective financial instruments to hedge against such changes. As a result of changes in commodity costs, cost of sales increased approximately $38 and $10 during 2012 and 2011, respectively. The increase in commodity costs during 2012 was driven primarily by higher steel and fuel costs. We estimate that a 1% increase in commodity prices, assuming no offsetting benefit of price increases, would have decreased our operating income by approximately $22 and $9 in 2012 and 2011, respectively. Fixed Income and Equity Price Risk We are exposed to fixed income and equity price risk primarily on the cash surrender value associated with our investments in variable life COLI policies. During 2010, our results of operations were significantly impacted by COLI income related to our investments in variable life COLI policies. We recognized non-taxable income of $33.1 in 2010 related to variable life COLI income in Operating income on the Consolidated Statements of Operations. In Q1 2011, we began considering our investments in variable life COLI policies to be primarily a source of corporate liquidity. Accordingly, we set the allocation of our investments in variable life COLI policies to a more conservative profile with a heavier weighting to fixed income securities, and we began recognizing variable life COLI income in Investment income on the Consolidated Statements of Operations. In Q4 2012, we further revised the allocation of our investments in variable life COLI policies to include only fixed income securities. See Note 9 to the consolidated financial statements for additional information. We estimate a 10% adverse change in the value of the equity portion of our variable life COLI investments would have reduced our net income by approximately $2 in both 2012 and 2011. We 39 estimate that the risk of changes in the value of the variable life COLI investments due to other factors, including changes in interest rates, yield curve and portfolio duration, would not have a material impact on our results of operations or financial condition. This quantitative measure has inherent limitations since not all of our investments are in similar asset classes. In addition, our investment manager actively manages certain investments, thus our results could be better or worse than market returns. See Note 6 and Note 9 to the consolidated financial statements for additional information. 40 Item 8. Financial Statements and Supplementary Data: MANAGEMENT’S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING Management is responsible for establishing and maintaining effective internal control over financial reporting. This system is designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with accounting principles generally accepted in the United States of America. Our internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of our assets; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with accounting principles generally accepted in the United States of America, and that receipts and expenditures are being made only in accordance with authorizations of management and the Board of Directors; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of our assets that could have a material effect on the financial statements. Because of its inherent limitations, a system of internal control over financial reporting can provide only reasonable assurance and may not prevent or detect all misstatements. Further, because of changes in conditions, effectiveness of internal control over financial reporting may vary over time. Management assessed the effectiveness of the system of internal control over financial reporting based on the framework in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on this assessment, management determined that our system of internal control over financial reporting was effective as of February 24, 2012. Deloitte & Touche LLP, the independent registered certified public accounting firm that audited our financial statements included in this annual report on Form 10-K, also audited the effectiveness of our internal control over financial reporting, as stated in their report which is included herein. 41 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Board of Directors and Shareholders of STEELCASE INC. GRAND RAPIDS, MICHIGAN We have audited the internal control over financial reporting of Steelcase Inc. and subsidiaries (the “Company”) as of February 24, 2012, based on criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. The Company's management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. A company’s internal control over financial reporting is a process designed by, or under the supervision of, the company’s principal executive and principal financial officers, or persons performing similar functions, and effected by the company’s board of directors, management, and other personnel to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of the inherent limitations of internal control over financial reporting, including the possibility of collusion or improper management override of controls, material misstatements due to error or fraud may not be prevented or detected on a timely basis. Also, projections of any evaluation of the effectiveness of the internal control over financial reporting to future periods are subject to the risk that the controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of February 24, 2012, based on the criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the accompanying consolidated financial statements and financial statement schedule listed in the Index at Item 15 as of and for the year ended February 24, 2012 of the Company and our report dated April 23, 2012 expressed an unqualified opinion on those financial statements and financial statement schedule. /s/ Deloitte & Touche LLP DELOITTE & TOUCHE LLP Grand Rapids, Michigan April 23, 2012 42 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Board of Directors and Shareholders of STEELCASE INC. GRAND RAPIDS, MICHIGAN We have audited the accompanying consolidated balance sheets of Steelcase Inc. and subsidiaries (the “Company”) as of February 24, 2012 and February 25, 2011, and the related consolidated statements of operations, changes in shareholders’ equity, and cash flows for each of the three years in the period ended February 24, 2012. Our audits also included the financial statement schedule listed in the Index at Item 15. These financial statements and financial statement schedule are the responsibility of the Company's management. Our responsibility is to express an opinion on the financial statements and financial statement schedule based on our audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, such consolidated financial statements present fairly, in all material respects, the financial position of Steelcase Inc. and subsidiaries at February 24, 2012 and February 25, 2011 and the results of their operations and their cash flows for each of the three years in the period ended February 24, 2012, in conformity with accounting principles generally accepted in the United States of America. Also, in our opinion, such financial statement schedule, when considered in relation to the basic consolidated financial statements taken as a whole, presents fairly, in all material respects, the information set forth therein. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the Company’s internal control over financial reporting as of February 24, 2012, based on the criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated April 23, 2012 expressed an unqualified opinion on the Company's internal control over financial reporting. /s/ Deloitte & Touche LLP DELOITTE & TOUCHE LLP Grand Rapids, Michigan April 23, 2012 43 STEELCASE INC. CONSOLIDATED STATEMENTS OF OPERATIONS (in millions, except per share data) Year Ended February 24, 2012 February 25, 2011 February 26, 2010 Revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cost of sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restructuring costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $2,749.5 1,913.6 26.2 $2,437.1 1,693.8 25.8 $2,291.7 1,619.9 22.0 Gross profit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restructuring costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Interest expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Investment income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other income (expense), net Income (loss) before income tax expense (benefit) . . . . . . . . . . Income tax expense (benefit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Earnings per share: Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dividends declared and paid per common share . . . . . . . . . . . . 809.7 708.3 4.3 97.1 (25.6) 5.2 5.3 82.0 25.3 56.7 0.43 0.43 0.24 $ $ $ $ 717.5 661.2 4.8 51.5 (19.3) 14.0 5.2 51.4 31.0 20.4 0.15 0.15 0.16 $ $ $ $ 649.8 648.4 12.9 (11.5) (18.2) 3.1 (4.5) (31.1) (17.5) (13.6) (0.10) (0.10) 0.20 $ $ $ $ See accompanying notes to the consolidated financial statements. 44 STEELCASE INC. CONSOLIDATED BALANCE SHEETS (in millions, except share data) February 24, 2012 February 25, 2011 ASSETS Current assets: Cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Short-term investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts receivable, net of allowances of $19.6 and $23.1 . . . . . . . . . . Inventories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Property, plant and equipment, net of accumulated depreciation of $1,215.3 and $1,228.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Company-owned life insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other intangible assets, net of accumulated amortization of $60.2 and $58.7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Investments in unconsolidated affiliates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 112.1 79.1 271.4 139.5 42.4 17.5 40.1 702.1 346.9 227.6 132.5 176.6 $ 142.2 350.8 271.0 127.1 58.0 17.6 45.6 1,012.3 345.8 223.1 132.2 174.8 18.8 47.7 48.8 $1,701.0 21.7 45.2 41.4 $1,996.5 LIABILITIES AND SHAREHOLDERS’ EQUITY Current liabilities: Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Short-term borrowings and current portion of long-term debt . . . . . . . . Accrued expenses: Employee compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer deposits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Employee benefit plan obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Long-term liabilities: Long-term debt less current maturities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Employee benefit plan obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other long-term liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total long-term liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Shareholders’ equity: Preferred Stock-no par value; 50,000,000 shares authorized, none issued and outstanding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Class A Common Stock-no par value; 475,000,000 shares authorized, 85,260,736 and 88,009,433 issued and outstanding . . . . . . . . . . . . . . . . Class B Common Stock-no par value; 475,000,000 shares authorized, 41,228,593 and 44,225,135 issued and outstanding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional paid-in capital . . . . . . . . . . . . . . . . . . . . Accumulated other comprehensive income (loss) Retained earnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total shareholders’ equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total liabilities and shareholders’ equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 191.3 2.6 $ 195.0 255.5 123.0 15.0 14.0 22.6 93.4 461.9 288.9 161.1 80.5 530.5 992.4 — 1.1 — 32.6 0.8 674.1 708.6 $1,701.0 136.3 18.0 17.3 15.5 99.2 736.8 291.3 170.0 80.0 541.3 1,278.1 — 48.5 — 20.2 0.6 649.1 718.4 $1,996.5 See accompanying notes to the consolidated financial statements. 45 STEELCASE INC. CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ EQUITY (in millions, except share and per share data) Common Shares Outstanding Class A Common Stock Class B Common Stock Additional Paid-in Capital Accumulated Other Comprehensive Income (Loss) Retained Earnings Total Shareholders’ Equity Total Comprehensive Income (Loss) February 27, 2009 . . . . . . . . . . . . . . 133,801,321 $ 59.8 $— $ 4.7 $(22.5) $690.8 $732.8 $(51.6) 44,346 (1,060,743) 144,595 33,692 0.2 (4.6) (1.0) 0.3 1.6 0.7 Common stock issuance . . . . . . . . Common stock repurchases . . . . . Tax effect of exercise of stock awards . . . . . . . . . . . . . . . . . . . . . Stock compensation related to IDEO ownership transition . . . . . Restricted stock expense . . . . . . . . Restricted stock units converted to common stock . . . . . . . . . . . . . . . Performance shares converted to common stock, restricted stock and restricted stock units . . . . . . Performance share, performance units and restricted stock units expense . . . . . . . . . . . . . . . . . . . . Other comprehensive income . . . . Dividends paid ($0.20 per share) . . . . . . . . . . . . . . . . . . . . . . Net loss . . . . . . . . . . . . . . . . . . . . . . 0.3 (1.6) (0.7) 5.5 4.6 (26.9) (13.6) 0.2 (4.6) (1.0) 0.3 0.3 — — 5.5 4.6 (26.9) (13.6) February 26, 2010 . . . . . . . . . . . . . . 132,963,211 $ 57.0 $— $ 8.2 $(17.9) $650.3 $697.6 41,720 (1,001,590) 0.3 (10.8) 231,227 0.1 1.9 Common stock issuance . . . . . . . . Common stock repurchases . . . . . Tax effect of exercise of stock awards . . . . . . . . . . . . . . . . . . . . . Stock compensation related to IDEO ownership transition . . . . . Restricted stock expense . . . . . . . . Restricted stock units converted to common stock . . . . . . . . . . . . . . . Performance share, performance units and restricted stock units expense . . . . . . . . . . . . . . . . . . . . Other comprehensive income . . . . Dividends paid ($0.16 per share) . . . . . . . . . . . . . . . . . . . . . . Net income . . . . . . . . . . . . . . . . . . . . 0.4 6.5 (1.9) 7.0 0.3 (10.8) 0.4 6.5 0.1 — 7.0 18.5 (21.6) 20.4 18.5 (21.6) 20.4 February 25, 2011 . . . . . . . . . . . . . . 132,234,568 $ 48.5 $— $20.2 $ 0.6 $649.1 $718.4 Common stock issuance . . . . . . . . Common stock repurchases . . . . . Tax effect of exercise of stock awards . . . . . . . . . . . . . . . . . . . . . Restricted stock units issued as common stock . . . . . . . . . . . . . . . Performance units and restricted stock units expense . . . . . . . . . . . Other comprehensive income . . . . Dividends paid ($0.24 per 38,888 (5,802,293) 0.3 (47.7) 18,166 1.1 11.3 0.2 share) . . . . . . . . . . . . . . . . . . . . . . Net income . . . . . . . . . . . . . . . . . . . . February 24, 2012 . . . . . . . . . . . . . . 126,489,329 $ 1.1 $— $32.6 $ 0.8 (31.7) 56.7 $674.1 0.3 (47.7) 1.1 11.3 0.2 (31.7) 56.7 $708.6 4.6 (13.6) $ (9.0) 18.5 20.4 $ 38.9 0.2 56.7 $ 56.9 See accompanying notes to the consolidated financial statements. 46 STEELCASE INC. CONSOLIDATED STATEMENTS OF CASH FLOWS (in millions) Year Ended February 24, 2012 February 25, 2011 February 26, 2010 $ 56.7 $ 20.4 $ (13.6) OPERATING ACTIVITIES Net income (loss) Adjustments to reconcile net income to net cash (used in) provided by . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . operating activities: Depreciation and amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changes in cash surrender value of COLI . . . . . . . . . . . . . . . . . . . . . . . . . . . (Gain) loss on disposal of fixed assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gain from IDEO ownership transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pension and post-retirement benefit cost (benefit) . . . . . . . . . . . . . . . . . . . . Restructuring costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Non-cash stock compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changes in operating assets and liabilities, net of acquisitions, divestures, and deconsolidations: Accounts receivable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inventories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Employee compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Employee benefit obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued expenses and other liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56.4 (4.5) 4.6 — 13.6 (0.9) 30.5 11.6 0.4 8.0 (17.1) 7.3 (2.0) (32.5) (0.4) (30.0) Net cash provided by (used in) operating activities . . . . . . . . . . . . . . . . . . . . . . . 101.7 INVESTING ACTIVITIES Capital expenditures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Proceeds from disposal of fixed assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Purchases of investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Liquidations of investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Proceeds from IDEO ownership transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acquisitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net cash provided by (used in) investing activities . . . . . . . . . . . . . . . . . . . . . . . . FINANCING ACTIVITIES Dividends paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Common stock repurchases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Excess tax (expense) benefit from vesting of stock awards . . . . . . . . . . . . . . . . . Borrowings of long-term debt, net of issuance costs . . . . . . . . . . . . . . . . . . . . . . Repayments of long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Borrowings of lines of credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repayments of lines of credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net cash provided by (used in) financing activities . . . . . . . . . . . . . . . . . . . . . . . . Effect of exchange rate changes on cash and cash equivalents . . . . . . . . . . . . . Net increase (decrease) in cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . Cash and cash equivalents, beginning of year . . . . . . . . . . . . . . . . . . . . . . . . . . . (64.9) 11.7 (195.8) 466.1 — (20.9) 7.0 203.2 (31.7) (47.7) 1.1 0.2 (255.5) — (0.7) (334.3) (0.7) (30.1) 142.2 64.4 (13.5) (5.7) (13.2) 11.3 4.0 30.6 7.4 (6.5) (65.2) (28.5) 10.9 34.2 3.4 (23.0) 41.7 72.7 (46.0) 44.9 (335.4) 59.0 29.8 — (6.6) (254.3) (21.6) (10.8) 0.4 247.4 (2.8) 0.2 (1.7) 211.1 1.6 31.1 111.1 Cash and cash equivalents, end of year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 112.1 $ 142.2 Supplemental Cash Flow Information: Income taxes paid, net of refunds received . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 10.7 Interest paid, net of amounts capitalized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 26.2 $ (2.3) $ 17.7 Trade-in value received for existing corporate aircraft . . . . . . . . . . . . . . . . . . . . . Final progress payment towards replacement corporate aircraft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deposit towards future replacement corporate aircraft Proceeds from trade-in of corporate aircraft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . See accompanying notes to the consolidated financial statements. 47 74.2 (38.0) 3.4 — (18.2) 5.9 34.9 5.7 (3.7) 44.7 33.9 2.5 (16.7) (85.5) (3.7) (36.7) (10.9) (35.2) 9.4 (4.7) 15.6 — — 4.9 (10.0) (26.9) (4.6) (1.0) 47.0 (2.2) 4.2 (3.5) 13.0 1.4 (6.5) 117.6 $111.1 $ 9.1 $ 17.7 $ 18.5 (13.5) (1.0) $ 4.0 STEELCASE INC. NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 1. NATURE OF OPERATIONS Steelcase is the global leader in furnishing the work experience in office environments. Founded in 1912, we are headquartered in Grand Rapids, Michigan, U.S.A. and employ approximately 10,000 employees. We operate manufacturing and distribution center facilities in 23 principal locations. We distribute products through various channels, including independent and company- owned dealers, in more than 800 locations throughout the world, and have led the global office furniture industry in revenue every year since 1974. We operate under the Americas and EMEA reportable segments plus an “Other” category. Additional information about our reportable segments is contained in Note 18. 2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Principles of Consolidation The consolidated financial statements include the accounts of Steelcase Inc. and its subsidiaries. We consolidate entities in which we maintain a controlling interest. All material intercompany transactions and balances have been eliminated in consolidation. We also consolidate variable interest entities when appropriate. As of February 26, 2010 and for the fiscal year then ended, we consolidated a variable interest dealer because we were considered the primary beneficiary under applicable accounting guidance. However, we deconsolidated this dealer in 2011 under new accounting guidance, which we adopted in Q1 2011. This deconsolidation had no effect on net income. See Note 19 for additional information. Investments in entities where our equity ownership falls between 20% and 50%, or where we otherwise have significant influence, are accounted for under the equity method of accounting. All other investments in unconsolidated affiliates are accounted for under the cost method of accounting. These investments are reported as Investments in unconsolidated affiliates on the Consolidated Balance Sheets, and income from equity method and cost method investments are reported in Other income (expense), net on the Consolidated Statements of Operations. See Note 11 for additional information. Fiscal Year Our fiscal year ends on the last Friday in February with each fiscal quarter including 13 weeks. In addition, reference to a year relates to the fiscal year, ended in February of the year indicated, rather than the calendar year, unless indicated by a specific date. Additionally, Q1, Q2, Q3 and Q4 reference the first, second, third and fourth quarter, respectively, of the fiscal year indicated. All amounts are in millions, except share and per share data, data presented as a percentage or as otherwise indicated. Use of Estimates The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the amounts and disclosures in the consolidated financial statements and accompanying notes. Although these estimates are based on historical data and management’s knowledge of current events and actions we may undertake in the future, actual results may differ from these estimates under different assumptions or conditions. 48 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Foreign Currency For most international operations, local currencies are considered the functional currencies. We translate assets and liabilities of these subsidiaries to their U.S. dollar equivalents at exchange rates in effect as of the balance sheet date. Translation adjustments are not included in determining net income, but are recorded in Accumulated other comprehensive income (loss) on the Consolidated Balance Sheets until a sale or substantially complete liquidation of the net investment in the international subsidiary takes place. We translate Consolidated Statements of Operations accounts at average exchange rates for the period. Foreign currency transaction gains and losses, net of derivatives, arising primarily from changes in exchange rates on foreign currency denominated intercompany working capital loans and other intercompany transactions and balances between foreign locations, are recorded in Other income (expense), net. Cash and Cash Equivalents Cash and cash equivalents include demand bank deposits and highly liquid investment securities with an original maturity of three months or less. Cash equivalents are reported at cost and approximate fair value. Outstanding checks in excess of funds on deposit are classified as Accounts payable on the Consolidated Balance Sheets. Our restricted cash balance of $3.5 at February 24, 2012 consists primarily of funds held in escrow for potential future workers’ compensation claims. Allowances for Credit Losses Allowances for credit losses related to accounts receivable and notes receivable are maintained at a level considered by management to be adequate to absorb an estimate of probable future losses existing at the balance sheet date. In estimating probable losses, we review accounts that are past due or in bankruptcy. We consider an accounts receivable or notes receivable balance past due when payment is not received within the stated terms. We review accounts that may have higher credit risk using information available about the customer or dealer, such as financial statements, news reports and published credit ratings. We also use general information regarding industry trends, the economic environment and information gathered through our network of field-based employees. Using an estimate of current fair market value of any applicable collateral and other credit enhancements, such as third party guarantees, we arrive at an estimated loss for specific concerns and estimate an additional amount for the remainder of trade balances based on historical trends and other factors previously referenced. Receivable balances are written off when we determine the balance is uncollectible. Subsequent recoveries, if any, are credited to bad debt expense when received. Concentrations of Credit Risk Our trade receivables are primarily due from independent dealers who, in turn, carry receivables from their customers. We monitor and manage the credit risk associated with individual dealers and direct customers where applicable. Dealers are responsible for assessing and assuming credit risk of their customers and may require their customers to provide deposits, letters of credit or other credit enhancement measures. Some sales contracts are structured such that the customer payment or obligation is direct to us. In those cases, we may assume the credit risk. Whether from dealers or customers, our trade credit exposures are not concentrated with any particular entity. 49 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Inventories Inventories are stated at the lower of cost or market. The Americas segment primarily uses the last in, first out (“LIFO”) method to value its inventories. The EMEA segment values inventories primarily using the first in, first out method. Businesses within the Other category primarily use the first in, first out or the average cost inventory valuation methods. See Note 7 for additional information. Property, Plant and Equipment Property, plant and equipment, including some internally-developed internal use software, are stated at cost. Major improvements that materially extend the useful lives of the assets are capitalized. Expenditures for repairs and maintenance are charged to expense as incurred. Depreciation is provided using the straight-line method over the estimated useful lives of the assets. Long-lived assets such as property, plant and equipment are tested for impairment when conditions indicate that the carrying value may not be recoverable. We evaluate several conditions, including, but not limited to, the following: a significant decrease in the market price of an asset or an asset group; a significant adverse change in the extent or manner in which a long-lived asset is being used, including an extended period of idleness; and a current expectation that, more likely than not, a long-lived asset or asset group will be sold or otherwise disposed of significantly before the end of its previously estimated useful life. We review the carrying value of our long-lived assets held and used using estimates of future undiscounted cash flows. If the carrying value of a long-lived asset is considered impaired, an impairment charge is recorded for the amount by which the carrying value of the long-lived asset exceeds its fair value. When assets are classified as “held for sale,” losses are recorded for the difference between the carrying amount of the property, plant and equipment and the estimated fair value less estimated selling costs. Property, plant and equipment are considered “held for sale” when it is expected that the asset is going to be sold within twelve months. See Note 8 for additional information. Operating Leases Rent expense under operating leases is recorded on a straight-line basis over the lease term unless the lease contains an escalation clause which is not fixed and determinable. The lease term begins when we have the right to control the use of the leased property, which is typically before rent payments are due under the terms of the lease. If a lease has a fixed and determinable escalation clause, the difference between rent expense and rent paid is recorded as deferred rent. Rent expense under operating leases that do not have an escalation clause or where escalation is based on an inflation index is expensed over the lease term as it is payable. See Note 17 for additional information. Goodwill and Other Intangible Assets Goodwill represents the difference between the purchase price and the related underlying tangible and identifiable intangible net asset values resulting from business acquisitions. Annually in Q4, or earlier if conditions indicate it is necessary, the carrying value of the reporting unit is compared to an estimate of its fair value. If the estimated fair value of the reporting unit is less than the carrying value, goodwill is impaired and is written down to its estimated fair value. Goodwill is assigned to and the fair value is tested at the reporting unit level. We evaluate goodwill and intangible assets using six reporting units where goodwill is recorded: the Americas, Coalesse, EMEA, Asia Pacific, Designtex and PolyVision. See Note 10 for additional information. 50 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Other intangible assets subject to amortization consist primarily of proprietary technology, trademarks and non-compete agreements and are amortized over their estimated useful economic lives using the straight-line method. Other intangible assets not subject to amortization, consisting of certain trademarks, are accounted for and evaluated for potential impairment in a manner consistent with goodwill. See Note 10 for additional information. Contingencies Loss contingencies are accrued if the loss is probable and the amount of the loss can be reasonably estimated. Legal costs associated with potential loss contingencies are expensed as incurred. We are involved in litigation from time to time in the ordinary course of our business. Based on known information, we do not believe we are party to any lawsuit or proceeding that is likely to have a material adverse impact on the consolidated financial statements. Self-Insurance We are self-insured for certain losses relating to domestic workers’ compensation, product liability, and employee medical, dental, and short-term disability claims. We purchase insurance coverage to reduce our exposure to significant levels of these claims. Self-insured losses are accrued based upon estimates of the aggregate liability for uninsured claims incurred as of the balance sheet date using current and historical claims experience and certain actuarial assumptions. These estimates are subject to uncertainty due to a variety of factors, including extended lag times in the reporting and resolution of claims, and trends or changes in claim settlement patterns, insurance industry practices and legal interpretations. As a result, actual costs could differ significantly from the estimated amounts. Adjustments to estimated reserves are recorded in the period in which the change in estimate occurs. Our total reserve for estimated domestic workers’ compensation claim costs incurred as of February 24, 2012 and February 25, 2011 was $16.3 and $16.8, respectively. Our reserve for estimated domestic workers’ compensation claims expected to be paid within one year as of February 24, 2012 and February 25, 2011 was $4.7 and $5.2, respectively, and is included in Accrued expenses: Other on the Consolidated Balance Sheets, while our reserve for estimated domestic workers’ compensation claims expected to be paid beyond one year is included in Other long-term liabilities on the Consolidated Balance Sheets. During Q2 2011, we recognized a change in estimate, decreasing the reserve for estimated domestic workers’ compensation claim costs by $3.7. The change in estimate was mainly due to the continuation of favorable trends in past experience. Our reserve for estimated product liability claim costs incurred as of February 24, 2012 and February 25, 2011 was $5.0 and $5.3, respectively, and is included in Accrued expenses: Other on the Consolidated Balance Sheets. During Q2 2011, we recognized a change in estimate, decreasing the reserve for estimated product liability claim costs by $3.0. The change in estimate was due to the continuation of favorable trends in past experience. The estimate for employee medical, dental, and short-term disability claims incurred as of February 24, 2012 and February 25, 2011 was $4.2 and $4.1, respectively, and is recorded within Accrued expenses: Other on the Consolidated Balance Sheets. 51 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Product Warranties We offer warranties ranging from 8 years to lifetime for most products, subject to certain exceptions. These warranties provide for the free repair or replacement of any covered product, part or component that fails during normal use because of a defect in materials or workmanship. The accrued liability for product warranties is based on an estimated amount needed to cover product warranty costs, including product recall and retrofit costs incurred as of the balance sheet date determined by historical claims experience and our knowledge of current events and actions. Roll-Forward of Accrued Liability for Product Warranties February 24, 2012 February 25, 2011 February 26, 2010 Year Ended Balance as of beginning of period . . . . . . . . . Accruals related to product warranties, $ 31.3 $ 22.1 $ 19.2 recalls and retrofits . . . . . . . . . . . . . . . . . . . 11.1 17.5 16.8 Adjustments related to changes in estimates . . . . . . . . . . . . . . . . . . . . . . . . . . . Reductions for settlements . . . . . . . . . . . . . . 1.9 (14.4) 6.0 (14.3) — (13.9) Balance as of end of period . . . . . . . . . . . . . . $ 29.9 $ 31.3 $ 22.1 In Q2 2011, we increased the estimate of our general reserve for warranty claims by $6.0. The increase in our general warranty reserve was linked to implementation of new software supporting our claims management processes, which allowed us to more deeply understand our historical experience as a foundation for estimating future claims. In addition, during Q2 2011, we recorded a specific product warranty charge of $4.7 for estimated expenses related to a retrofit project. Our reserve for estimated settlements expected to be paid beyond one year as of February 24, 2012 and February 25, 2011 was $15.9 and $14.0, respectively, and is included in Other long-term liabilities on the Consolidated Balance Sheets. Pension and Other Post-Retirement Benefits We sponsor a number of domestic and foreign plans to provide pension benefits and medical and life insurance benefits to retired employees. We measure the net over-funded or under-funded positions of our defined benefit pension plans and post-retirement benefit plans as of the fiscal year end and display that position as an asset or liability on the Consolidated Balance Sheets. Any unrecognized prior service cost, experience gains/losses or transition obligation is reported as a component of Accumulated Other Comprehensive Income (Loss), net of tax, in shareholders’ equity. See Note 5 and Note 13 for additional information. Environmental Matters Environmental expenditures related to current operations are expensed or capitalized as appropriate. Expenditures related to an existing condition allegedly caused by past operations, and not associated with current or future revenue generation, are expensed. Generally, the timing of these accruals coincides with completion of a feasibility study or our commitment to a formal plan of action. Liabilities are recorded on an undiscounted basis unless site-specific plans indicate the amount and timing of cash payments are fixed or reliably determinable. We have ongoing monitoring and identification processes to assess how the activities, with respect to the known exposures, are 52 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. progressing against the accrued cost estimates, as well as to identify other potential remediation sites that are presently unknown. The liability for environmental contingencies included in Accrued expenses: Other on the Consolidated Balance Sheets was $1.4 and $2.2 as of February 24, 2012 and February 25, 2011, respectively. These liabilities were discounted using a rate of 6.5%. Our undiscounted liabilities were $3.2 and $3.4 as of February 24, 2012 and February 25, 2011, respectively. Based on our ongoing evaluation of these matters, we believe we have accrued sufficient reserves to absorb the costs of all known environmental assessments and the remediation costs of all known sites. Asset Retirement Obligations We record all known asset retirement obligations for which the liability’s fair value can be reasonably estimated. We also have known conditional asset retirement obligations that are not reasonably estimable due to insufficient information about the timing and method of settlement of the obligation. Accordingly, these obligations have not been recorded in the consolidated financial statements. A liability for these obligations will be recorded in the period when sufficient information regarding timing and method of settlement becomes available to make a reasonable estimate of the liability’s fair value. In addition, there may be conditional asset retirement obligations we have not yet discovered, and therefore, these obligations also have not been included in the consolidated financial statements. Revenue Recognition Revenue consists substantially of product sales and related service revenue. Product sales are reported net of discounts and estimated returns and allowances and are recognized when title and risks associated with ownership have passed to the dealer or customer. Typically, this is when product is shipped to the dealer. When product is shipped directly to an end customer, revenue is typically recognized upon delivery or upon acceptance by the end customer. Revenue from services is recognized when the services have been rendered. Total revenue does not include sales tax, as we consider ourselves a pass-through entity for collecting and remitting sales taxes. Cost of Sales Cost of sales includes material, labor and overhead. Included within these categories are such items as compensation expense, depreciation, facilities expense, inbound freight charges, warehousing costs, shipping and handling expenses, internal transfer costs and other costs of our distribution network. Operating Expenses Operating expenses include selling, general and administrative expenses not directly related to the manufacturing of our products. Included in these expenses are items such as compensation expense, depreciation, facilities expense, rental expense, royalty expense, information technology services, legal and other professional services and travel and entertainment expense. Research and Development Expenses Research and development expenses, which are expensed as incurred, were $35.8 for 2012, $32.0 for 2011 and $33.0 for 2010. Royalties are sometimes paid to external designers of our products as the products are sold. These costs are not included in the research and development expenses. 53 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Income Taxes Deferred income tax assets and liabilities are recognized for the estimated future tax consequences attributable to temporary differences between the consolidated financial statements carrying amounts of existing assets and liabilities and their respective tax bases. These deferred income tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which the temporary differences are expected to reverse. The effect of a change in tax rates on deferred income tax assets and liabilities is recognized in income in the period that includes the enactment date. We have net operating loss carryforwards available in certain jurisdictions to reduce future taxable income. Future tax benefits associated with net operating loss carryforwards are recognized to the extent that realization of these benefits is considered more likely than not. This determination is based on the expectation that related operations will be sufficiently profitable or various tax, business and other planning strategies will enable us to utilize the net operating loss carryforwards. In making this determination we consider all available positive and negative evidence. To the extent that available evidence raises doubt about the realization of a deferred income tax asset, a valuation allowance is established. We recognize the tax benefits from uncertain tax positions only if it is more likely than not that the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position. The tax benefits from uncertain tax positions recognized are reflected at the amounts most likely to be sustained on examination. See Note 15 for additional information. Stock-Based Compensation Our stock-based compensation consists of restricted stock, restricted stock units, performance shares and performance units. Our policy is to expense stock-based compensation using the fair- value based method of accounting for all awards granted, modified or settled. Restricted stock, restricted stock units, performance shares and performance units are credited to equity as they are expensed over the requisite service periods based on the grant-date fair value of the shares expected to be issued. See Note 16 for additional information. Financial Instruments The carrying amounts of our financial instruments, consisting of cash and cash equivalents, accounts and notes receivable, accounts and notes payable and certain other liabilities, approximate their fair value due to their relatively short maturities. Our short-term investments, foreign exchange forward contracts and long-term investments are measured at fair value on the Consolidated Balance Sheets. Our total debt is carried at cost and was $291.5 and $546.8 as of February 24, 2012 and February 25, 2011, respectively. The fair value of our total debt is measured using a discounted cash flow analysis based on current market interest rates for similar types of instruments and was approximately $305 and $555 as of February 24, 2012 and February 25, 2011, respectively. See Note 6 and Note 12 for additional information. We periodically use derivative financial instruments to manage exposures to movements in interest rates and foreign exchange rates. The use of these financial instruments modifies the exposure of these risks with the intention to reduce our risk of short-term volatility. We do not use derivatives for speculative or trading purposes. 54 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Foreign Exchange Forward Contracts A portion of our revenue and earnings is exposed to changes in foreign exchange rates. We seek to manage our foreign exchange risk largely through operational means, including matching same currency revenue with same currency costs and same currency assets with same currency liabilities. Foreign exchange risk is also managed through the use of derivative instruments. Foreign exchange forward contracts serve to mitigate the risk of translation of certain foreign denominated net income, assets and liabilities. We primarily use derivatives for intercompany working capital loans and certain forecasted transactions. The foreign exchange forward contracts relate principally to the euro, pound sterling, Canadian dollar and Mexican peso and have maturity dates less than one year. See Note 6 for additional information. Assets and liabilities related to derivative instruments as of February 24, 2012 and February 25, 2011 are summarized below: Consolidated Balance Sheets February 24, 2012 February 25, 2011 Other current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total net fair value of derivative instruments (1) . . . . . . . . $ 0.9 (2.1) $(1.2) $ 0.5 (4.0) $(3.5) (1) The notional amounts of the outstanding foreign exchange forward contracts were $115.2 as of February 24, 2012 and $147.4 as of February 25, 2011. Net gains (losses) recognized from derivative instrument activity in 2012, 2011 and 2010 are summarized below: Gain (Loss) Recognized in Consolidated Statements of Operations Year Ended February 24, 2012 February 25, 2011 February 26, 2010 Cost of sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other income (expense), net Total net gains (losses) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $0.3 0.1 4.8 $5.2 $(0.8) 0.1 (1.8) $(2.5) $(0.8) — (3.3) $(4.1) 3. NEW ACCOUNTING STANDARDS In September 2011, the Financial Accounting Standards Board (“FASB”) amended Accounting Standards Codification (“ASC”) 350, Intangibles—Goodwill and Other. This amendment is intended to reduce the cost and complexity of the annual goodwill impairment test by providing entities an option to perform a qualitative assessment to determine whether further impairment testing is necessary. The amended provisions are effective for reporting periods beginning on or after December 15, 2011 (Q1 2013 for the Company). However, early adoption is permitted if an entity’s financial statements for the most recent annual or interim period have not yet been issued. This amendment impacts testing steps only, and therefore adoption will not have an impact on the Company’s consolidated financial position, results of operations or cash flows. 55 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. In September 2011, the FASB amended ASC 715-80, Compensation—Retirement Benefits— Multiemployer Plans. This amendment is intended to provide more information about an employer’s financial obligations to a multiemployer pension plan and, therefore, help financial statement users better understand the financial health of all of the significant plans in which the employer participates. The amended provisions are effective for fiscal years, and interim periods within those years, beginning on or after December 15, 2011 (Q1 2013 for the Company). Early adoption is permitted and retrospective application is required. This amendment impacts disclosures only, and therefore adoption will not have an impact on the Company’s consolidated financial position, results of operations or cash flows. In June 2011, the FASB amended ASC 220, Comprehensive Income. This amendment was issued to enhance comparability between entities that report under U.S. generally accepted accounting principles (“GAAP”) and International Financial Reporting Standards (“IFRS”) and to provide a more consistent method of presenting non-owner transactions that affect an entity’s equity. The amendment requires companies to present the components of net income and other comprehensive income either as one continuous statement or as two separate but consecutive statements. It eliminates the option to report other comprehensive income and its components as part of the statement of changes in shareholders’ equity. The amended provisions are effective for fiscal years, and interim periods within those years, beginning after December 15, 2011 (Q1 2013 for the Company). Early adoption is permitted, and full retrospective application is required. This amendment impacts presentation and disclosure only, and therefore adoption will not have an impact on the Company’s consolidated financial position, results of operations or cash flows. In May 2011, the FASB amended ASC 820, Fair Value Measurements and Disclosures. This amendment provides a consistent definition of fair value and ensures that the fair value measurement and disclosure requirements are similar between GAAP and IFRS. The amendment clarifies the application of existing fair value measurements and disclosures, and changes certain principles or requirements for fair value measurements and disclosures. These provisions are effective for reporting periods beginning on or after December 15, 2011 (Q1 2013 for the Company), applied prospectively. This amendment is not expected to have a material impact on the Company’s consolidated financial position, results of operations or cash flows. 56 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. 4. EARNINGS PER SHARE Earnings per share is computed using the two-class method. The two-class method determines earnings per share for each class of common stock and participating securities according to dividends or dividend equivalents and their respective participation rights in undistributed earnings. Participating securities include performance units and restricted stock units in which the participants have non-forfeitable rights to dividends or dividend equivalents during the performance period. Diluted earnings per share includes the effects of options and certain performance shares and performance units in which the participants have forfeitable rights to dividends or dividend equivalents during the performance period. However, diluted earnings per share does not reflect the effects of options, performance shares and certain performance units of 3.5 million for 2012, 3.3 million for 2011 and 3.7 million for 2010 because their effect would have been anti-dilutive. Computation of Earnings per Share Net income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjustment for earnings attributable to participating Year Ended February 24, 2012 February 25, 2011 February 26, 2010 $ 56.7 $ 20.4 $ (13.6) securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (1.0) (0.3) — Net income used in calculating earnings per share . . . . . . . . . $ 55.7 $ 20.1 $ (13.6) Weighted-average common shares outstanding including participating securities (in millions) Adjustment for participating securities (in millions) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131.9 (2.3) Shares used in calculating basic earnings per share (in millions) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Effect of dilutive stock-based compensation (in millions) 129.6 — Shares used in calculating diluted earnings per share 132.9 (2.0) 130.9 — 132.9 (1.2) 131.7 — (in millions) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129.6 130.9 131.7 Earnings per share: Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 0.43 Diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 0.43 $ 0.15 $ 0.15 $ (0.10) $ (0.10) Total common shares outstanding at period end (in millions) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126.5 132.2 133.0 57 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. 5. COMPREHENSIVE INCOME Comprehensive income is comprised of net income and all changes to shareholders’ equity except those due to investments by, and distributions to, shareholders. Comprehensive income (loss) Before Tax Amount Tax (Expense) Benefit Net of Tax Amount 2010 Net loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other comprehensive income Foreign currency translation adjustments . . . . . . . . . . . . . . . Minimum pension liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unrealized loss on investments, net . . . . . . . . . . . . . . . . . . . . Total comprehensive loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2011 Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other comprehensive income Foreign currency translation adjustments . . . . . . . . . . . . . . . Minimum pension liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . Derivative adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unrealized gain on investments, net Total comprehensive income . . . . . . . . . . . . . . . . . . . . . . . . . . . 2012 Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other comprehensive income Foreign currency translation adjustments . . . . . . . . . . . . . . . Minimum pension liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . Derivative adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unrealized loss on investments, net . . . . . . . . . . . . . . . . . . . . Total comprehensive income . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 18.9 (29.8) (1.9) $(12.8) $ — 16.7 0.7 $17.4 $ 5.6 15.9 (0.6) 3.2 $ 24.1 $ 0.8 0.5 (0.2) (0.7) $ 0.4 $ — (4.6) 0.2 (1.2) $ (5.6) $ — (0.6) 0.1 0.3 $ (0.2) $(13.6) 18.9 (13.1) (1.2) 4.6 $ (9.0) $ 20.4 5.6 11.3 (0.4) 2.0 18.5 $ 38.9 $ 56.7 0.8 (0.1) (0.1) (0.4) 0.2 $ 56.9 In Q3 2011, we amended our post-retirement benefit plan, which resulted in a pre-tax prior service credit in the minimum pension liability of $24.4. See Note 13 for additional information. Foreign currency translation adjustments reflect the impact of the changes in certain foreign currency values (principally the euro, pound sterling and Canadian dollar) relative to the U.S. dollar. As of February 24, 2012, approximately 29% of our assets were denominated in currencies other than the U.S. dollar, the majority of which were denominated in euros. 58 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Accumulated other comprehensive income (loss) consisted of the following: Accumulated Other Comprehensive Income (Loss) February 24, 2012 February 25, 2011 Foreign currency translation adjustments . . . . . . . . . . . . . Minimum pension liability . . . . . . . . . . . . . . . . . . . . . . . . Derivative adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . Unrealized loss on investments, net . . . . . . . . . . . . . . . $(17.8) 19.7 (0.1) (1.0) Total accumulated other comprehensive income . . . . . . $ 0.8 $(18.6) 19.8 — (0.6) $ 0.6 Defined benefit and post-retirement pension plans as a component of Accumulated other comprehensive income (loss) are presented in the table below. Minimum Pension Liability Before Tax Amount Tax (Expense) Benefit Net of Tax Amount Balance as of February 26, 2010 . . . . . . . . . . . . . . . . . . . . . . . . $ 7.0 $ 1.5 $ 8.5 Prior service (cost) credit from plan amendment arising during period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Amortization of prior service cost (credit) included in net periodic pension cost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net prior service (cost) credit during period . . . . . . . . . . . . Net actuarial gain (loss) arising during period . . . . . . . . . . . . . . Amortization of net actuarial (gain) loss included in net periodic pension cost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net actuarial gain (loss) during period . . . . . . . . . . . . . . . . . Foreign currency translation adjustments . . . . . . . . . . . . . . . . . 23.8 (8.1) 15.7 (0.5) 1.2 0.7 (0.5) Current period change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15.9 Balance as of February 25, 2011 . . . . . . . . . . . . . . . . . . . . . . . . $ 22.9 Prior service (cost) credit from plan amendment arising during period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20.8 Amortization of prior service cost (credit) included in net periodic pension cost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (11.8) Net prior service (cost) credit during period . . . . . . . . . . . . Net actuarial gain (loss) arising during period . . . . . . . . . . . . . . Amortization of net actuarial (gain) loss included in net periodic pension cost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net actuarial gain (loss) during period . . . . . . . . . . . . . . . . . Foreign currency translation adjustments . . . . . . . . . . . . . . . . . Current period change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.0 (9.8) 1.1 (8.7) 0.2 0.5 Balance as of February 24, 2012 . . . . . . . . . . . . . . . . . . . . . . . . $ 23.4 (8.0) 3.1 (4.9) 0.6 (0.4) 0.2 0.1 (4.6) $(3.1) (8.0) 4.5 (3.5) 3.1 (0.4) 2.7 0.2 (0.6) $(3.7) 15.8 (5.0) 10.8 0.1 0.8 0.9 (0.4) 11.3 $19.8 12.8 (7.3) 5.5 (6.7) 0.7 (6.0) 0.4 (0.1) $19.7 59 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. 6. FAIR VALUE Fair value measurements are classified under the following hierarchy: Level 1—Inputs based on quoted market prices for identical assets or liabilities in active markets at the measurement date. Level 2—Inputs based on quoted prices for similar instruments in active markets; quoted prices for identical or similar instruments in markets that are not active; and model-derived valuations in which all significant inputs or significant value-drivers are observable in active markets. Level 3—Inputs reflect management’s best estimate of what market participants would use in pricing the asset or liability at the measurement date and model-driven valuations. The inputs are unobservable in the market and significant to the instrument’s valuation. Fair value measurements are classified according to the lowest level input or value-driver that is significant to the valuation. A measurement may therefore be classified within Level 3 even though there may be other significant inputs that are readily observable. Assets and liabilities measured at fair value in our Consolidated Balance Sheets as of February 24, 2012 are summarized below: Fair Value of Financial Instruments Level 1 Level 2 Level 3 Total February 24, 2012 Assets: Cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $112.1 $ — $ — $112.1 Managed investment portfolio and other investments Corporate debt securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . U.S. agency debt securities . . . . . . . . . . . . . . . . . . . . . . . . . . . U.S. government debt securities . . . . . . . . . . . . . . . . . . . . . . . . Asset backed securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Municipal debt securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign exchange forward contracts . . . . . . . . . . . . . . . . . . . . . . Auction rate securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canadian asset-backed commercial paper restructuring — — 1.5 — — 3.5 — — 47.8 27.7 — 0.9 0.9 0.3 0.9 — — — — — — — — 12.9 47.8 27.7 1.5 0.9 0.9 3.8 0.9 12.9 notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . — — 4.1 4.1 $117.1 $78.5 $17.0 $212.6 Liabilities: Foreign exchange forward contracts . . . . . . . . . . . . . . . . . . . . . . $ — $ (2.1) $ — $ (2.1) $ — $ (2.1) $ — $ (2.1) 60 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Fair Value of Financial Instruments Level 1 Level 2 Level 3 Total February 25, 2011 Assets: Cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $142.2 $ — $ — $142.2 Managed investment portfolio and other investments Corporate debt securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . U.S. agency debt securities . . . . . . . . . . . . . . . . . . . . . . . . . . . U.S. government debt securities . . . . . . . . . . . . . . . . . . . . . . . Municipal debt securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign exchange forward contracts . . . . . . . . . . . . . . . . . . . . . Auction rate securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canadian asset-backed commercial paper restructuring — — 58.9 — 2.2 — — 36.0 254.9 — 1.0 — 0.5 — — — — — — — 13.8 36.0 254.9 58.9 1.0 2.2 0.5 13.8 notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . — — 4.2 4.2 $203.3 $292.4 $18.0 $513.7 Liabilities: Foreign exchange forward contracts . . . . . . . . . . . . . . . . . . . . . $ — $ (4.0) $ — $ (4.0) $ — $ (4.0) $ — $ (4.0) Managed Investment Portfolio and Other Investments Our managed investment portfolio consists of U.S. agency debt securities, U.S. government debt securities, corporate debt securities, asset backed securities and municipal debt securities, and our investment manager operates under a mandate to keep the average duration of investments under two years. Our managed investment portfolio and other investments are considered available-for-sale. Fair values for these investments are based upon valuations for identical or similar instruments in active markets, with the resulting net unrealized holding gains or losses reflected net of tax as a component of Accumulated other comprehensive income (loss) on the Consolidated Balance Sheets. The cost basis for these investments, determined using the specific identification method, was $79.1 and $353.2 as of February 24, 2012 and February 25, 2011, respectively. Gross unrealized losses were $0.4 for 2012 and immaterial for 2011. As of February 24, 2012, approximately 39% of the debt securities mature within one year, approximately 23% in two years, approximately 29% in three years and approximately 9% in four or more years. Foreign Exchange Forward Contracts From time to time, we enter into forward contracts to mitigate the risk of translation into U.S. dollars of certain foreign-denominated net income, assets and liabilities. We primarily hedge intercompany working capital loans and certain forecasted currency flows from intercompany transactions. The fair value of foreign exchange forward contracts is based on a valuation model that discounts cash flows resulting from the differential between the contract price and the market-based forward rate. Auction Rate Securities As of February 24, 2012, we held auction rate securities (“ARS”) totaling $16.7 of par value. Historically, liquidity for these securities was provided through a Dutch auction process that reset the 61 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. applicable interest rate at pre-determined intervals every 7 to 28 days. The auctions failed in 2008 and are not being conducted at this time. We receive higher penalty interest rates on the securities ranging from 30-day LIBOR plus 2.0 to 2.5%. We will not be able to liquidate the related principal amounts until a buyer is found outside of the auction process, the issuer calls the security or the security matures according to contractual terms. We have the intent and ability to hold these securities until recovery of market value or maturity, and we believe the current inability to liquidate these investments will have no impact on our ability to fund our ongoing operations. During Q4 2011, three of the issuances held in our portfolio were redeemed at par aggregating $9.8 in proceeds. While there has been no payment default with respect to our remaining ARS, these investments are not widely traded and therefore do not currently have a readily-determinable market value. To estimate fair value, we used an internally-developed discounted cash flow analysis. Our discounted cash flow analysis considers, among other factors, (i) the credit ratings of the ARS, (ii) the credit quality of the underlying securities or the credit rating of issuers, (iii) the estimated timing and amount of cash flows and (iv) the formula applicable to each security which defines the penalty interest rate paid as a result of the failed auctions. Our discounted cash flow analysis estimates future cash flows from our ARS over their anticipated workout period at discount rates equal to the sum of (a) the yield on U.S. Treasury securities with a term through the estimated workout date plus (b) a risk premium based on similarly rated observable securities. These assumptions are based on our current judgment and our view of current market conditions. Based upon these factors, ARS with an original par value of approximately $16.7 have been adjusted to an estimated fair value of $12.9 as of February 24, 2012. We periodically review our investment portfolio to determine if any investment is other-than- temporarily impaired due to changes in credit risk or other potential valuation concerns. Since the inception of our ARS investment, we have recorded other-than-temporary impairment losses and unrealized impairment losses of $2.5 and $1.3, respectively. Factors considered in determining whether a loss is other-than-temporary include the length of time and extent to which estimated fair value has been less than the cost basis, the financial condition and near-term prospects of the issuer and our intent and ability to hold the investment for a period of time sufficient to allow for any anticipated recovery in market value. The investments other-than-temporarily impaired as of February 24, 2012 were impaired due to general credit declines. Temporary impairments are recorded as unrealized losses in Accumulated other comprehensive income (loss) on the Consolidated Balance Sheets. The unrealized losses are due to changes in interest rates and are expected to be recovered over the contractual term of the instruments. The use of different assumptions could result in a different valuation and additional impairments. For example, an increase in the recovery period by one year would reduce the estimated fair value of our investment in ARS by approximately $0.3. An increase to the discount rate of 100 basis points would reduce the estimated fair value of our investment in ARS by approximately $1.0. We continue to monitor the market for ARS and consider the impact, if any, on the estimated fair value of these investments. If current market conditions deteriorate further, or the anticipated recovery in market values does not occur, we may be required to record additional other-than-temporary impairments and/or unrealized impairment losses. Canadian Asset-Backed Commercial Paper Restructuring Notes As of February 24, 2012, we held four floating-rate Canadian asset-backed commercial paper restructuring notes with a combined par value of Canadian $5.0. These notes replaced an investment 62 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. in Canadian asset-backed commercial paper, which, as a result of a lack of liquidity in the market, failed to settle on maturity and went into default. We recorded an other-than-temporary impairment of our investment in 2008 of $0.9. The restructuring notes were issued under the court-approved restructuring entity, Master Asset Vehicle II, in 2009. We hold a class A-1 note, a class A-2 note, a class B note, a class C note and a tracking note. The class A-1 note is rated “A” by Dominion Bond Rating Service and equals 67% of the par value of the notes; the class A-2 note is rated “BBB” by Dominion Bond Rating Service and equals 17% of the par value. The class B, class C and tracking notes carry no rating, are subordinated to the class A notes and approximate 16% of the par value of the notes. There is not an active trading market for any of these notes, and they pay interest quarterly at a rate equal to the Canadian Bankers Acceptance Rate less 50 basis points. Due to historically low short-term interest rates, less than $0.1 of interest was received during 2012. Our valuation of these notes is based on data from the administrator of the restructuring committee and reflects the payment priority among the various classes of notes. Below is a roll-forward of assets and liabilities measured at estimated fair value using Level 3 inputs for the years ended February 24, 2012 and February 25, 2011: Roll-forward of Fair Value Using Level 3 Inputs Auction Rate Securities Canadian Asset-Backed Commercial Paper Balance as of February 26, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unrealized gains on investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sale of investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Currency translation adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Balance as of February 25, 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unrealized losses on investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other-than-temporary impairments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Currency translation adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $19.6 4.0 (9.8) — $13.8 (0.6) (0.3) — Balance as of February 24, 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $12.9 $ 3.8 — — 0.4 $ 4.2 — — (0.1) $ 4.1 There were no transfers in or transfers out of Level 3 during either 2012 or 2011. 7. INVENTORIES Inventories Raw materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Work in process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Finished goods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LIFO reserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . February 24, 2012 February 25, 2011 $ 59.1 18.2 84.0 161.3 (21.8) $ 55.0 13.9 79.1 148.0 (20.9) $139.5 $127.1 63 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. The portion of inventories determined by the LIFO method aggregated to $58.8 and $45.5 as of February 24, 2012 and February 25, 2011, respectively. During 2011 and 2010, a reduction in inventory quantities resulted in a liquidation of applicable LIFO inventory quantities carried at lower costs in prior years. These LIFO liquidations decreased cost of goods sold by an immaterial amount in 2011 and $4.0 in 2010. 8. PROPERTY, PLANT AND EQUIPMENT Property, Plant and Equipment Estimated Useful Lives (Years) February 24, 2012 February 25, 2011 Land . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Buildings and improvements . . . . . . . . . . . . . . . . . . . . . . . . . Machinery and equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . Furniture and fixtures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leasehold improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . Capitalized software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Construction in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . — $ 10 – 40 3 – 15 5 – 8 3 – 10 3 – 10 — 39.0 493.3 746.2 69.7 56.5 140.4 17.1 $ 40.5 507.6 730.7 70.5 60.3 139.7 24.6 Accumulated depreciation . . . . . . . . . . . . . . . . . . . . . . . . . . 1,562.2 (1,215.3) 1,573.9 (1,228.1) $ 346.9 $ 345.8 A majority of the net book value of property, plant and equipment relates to machinery and equipment of $145.5 and building and improvements of $107.7. Depreciation expense on property, plant and equipment was $52.7 for 2012, $61.2 for 2011 and $69.4 for 2010. The estimated cost to complete construction in progress as of February 24, 2012 was $12.7. The estimated cost to complete construction in progress as of February 25, 2011 was $37.4, including $19.8 related to the replacement of a corporate aircraft. Interest costs capitalized in construction in progress amounted to $0.8 for 2012, $0.4 for 2011 and $0.1 for 2010. Included in Other current assets on the Consolidated Balance Sheets as of February 24, 2012 and February 25, 2011 is $14.8 and $17.6, respectively, of machinery and equipment that is classified as assets “held for sale,” as we expected to sell the property within one year from the respective balance sheet dates. During 2012 and 2011, we recognized a $2.8 and $4.0 impairment, respectively, of the carrying value of these assets based on the estimated fair value less costs to sell. 9. COMPANY-OWNED LIFE INSURANCE Our investments in company-owned life insurance (“COLI”) policies are recorded at their net cash surrender value. Our investments in whole life COLI policies are intended to be utilized as a long-term funding source for post-retirement medical benefits, deferred compensation and supplemental retirement plan obligations, which as of February 24, 2012 aggregated approximately $159, with a related deferred tax asset of approximately $59. See Note 13 for additional information. We believe the investments in whole life COLI policies represent a stable source for these long-term benefit obligations. Consequently, we allocate COLI income related to our investments in whole life COLI policies 64 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. between Cost of sales and Operating expenses on the Consolidated Statements of Operations consistent with the costs associated with the long-term employee benefit obligations that the investments in whole life policies are intended to fund. This designation does not result in our investments in whole life COLI policies representing a committed funding source for employee benefit obligations. They are subject to claims from creditors, and we can designate them to another purpose at any time. To more efficiently manage our balance sheet and liquidity position, in Q1 2011, we began considering our investments in variable life COLI policies to be primarily a source of corporate liquidity. As a result of this change, we adjusted the target asset allocation of the investments in variable life COLI policies to more heavily weight the portfolio to fixed income securities; and beginning in Q1 2011, net returns in cash surrender value, normal insurance expenses and any death benefit gains (“COLI income”) related to our investments in variable life COLI policies have been recorded in Investment income on the Consolidated Statements of Operations. In Q4 2012, we further revised the allocation of our investments in variable life COLI policies to include only fixed income securities. Type Ability to Choose Investments Net Return Whole life COLI policies No ability Variable life COLI policies Can allocate across a set of choices provided by the insurance companies A rate of return set periodically by the insurance companies Fluctuates depending on performance of underlying investments Target Asset Allocation as of February 24, 2012 Net Cash Surrender Value February 24, 2012 February 25, 2011 Not Applicable $114.5 $112.8 100% Fixed Income (1) 113.1 110.3 $227.6 $223.1 (1) For the majority of 2012 the target asset allocation was set at 80% fixed income and 20% equity. In Q4, this allocation was adjusted to 100% fixed income. 65 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Following is a summary of the allocation of COLI income for 2010, 2011 and 2012: COLI Income Whole Life Policies Variable Life Policies Total 2012 Cost of Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Investment income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income before income tax expense . . . . . . . . . . . . . . . . . . . . . . . . . . 2011 Cost of Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Investment income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income before income tax expense . . . . . . . . . . . . . . . . . . . . . . . . . . 2010 Cost of sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Investment income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income before income tax expense . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1.0 4.1 5.1 — $ 5.1 $ 1.2 4.6 5.8 — $ 5.8 $ 1.2 4.4 5.6 — $ 5.6 $ — — — 3.2 $ 3.2 $ — — — 10.6 $10.6 $19.3 13.8 33.1 — $33.1 $ 1.0 4.1 5.1 3.2 $ 8.3 $ 1.2 4.6 5.8 10.6 $16.4 $20.5 18.2 38.7 — $38.7 10. GOODWILL & OTHER INTANGIBLE ASSETS A summary of the changes in goodwill during the years ended February 24, 2012 and February 25, 2011, by reportable segment, is as follows: Goodwill Americas EMEA Other Total Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accumulated impairment losses . . . . . . . . . . . . . . . . . Balance as of February 26, 2010 . . . . . . . . . . . . . . . . . Dispositions and adjustments (1) . . . . . . . . . . . . . . . . . Currency translation adjustments . . . . . . . . . . . . . . . . . Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accumulated impairment losses . . . . . . . . . . . . . . . . . Balance as of February 25, 2011 . . . . . . . . . . . . . . . . . Transfers (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acquisitions (3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dispositions (4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Currency translation adjustments . . . . . . . . . . . . . . . . . Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accumulated impairment losses . . . . . . . . . . . . . . . . . Balance as of February 24, 2012 . . . . . . . . . . . . . . . . . $85.1 (1.7) $83.4 (5.4) 0.8 80.5 (1.7) $78.8 10.0 2.0 — (0.1) 92.4 (1.7) $90.7 (60.9) (229.9) $ 266.1 $125.1 $ 476.3 (292.5) $ 36.2 $ 64.2 $ 183.8 (11.4) 2.4 467.3 (292.5) $ 37.1 $ 58.9 $ 174.8 — 0.9 267.0 (229.9) (6.0) 0.7 119.8 (60.9) (6.0) 0.3 — (1.4) 259.9 (229.9) — 3.4 (0.2) (1.4) 469.1 (292.5) $ 30.0 $ 55.9 $ 176.6 (4.0) 1.1 (0.2) 0.1 116.8 (60.9) (1) In 2011, we deconsolidated a variable interest dealer in our Americas segment and deconsolidated IDEO in the Other category as a result of the ownership transition. See Note 19 for additional information. 66 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. (2) (3) In 2012, the transfer of a portion of Designtex’s business to the Americas segment resulted in a goodwill reclassification between the Other category and the Americas segment. As a result of the 2012 change in reportable segments, goodwill was reclassified from EMEA to the Americas segment based on a relative fair value analysis. See Note 18 for additional information. In 2012, we acquired substantially all the assets of bkm Total Office resulting in an addition to goodwill in the Americas segment. See Note 19 for additional information. In addition, we made various immaterial acquisitions resulting in additions to the EMEA segment and Other category. (4) In 2012, we sold a portion of PolyVision’s business. See Note 19 for additional information. In 2012, 2011 and 2010 no goodwill impairment charges were recorded. As of February 24, 2012 and February 25, 2011, our other intangible assets and related accumulated amortization consisted of the following: February 24, 2012 February 25, 2011 Weighted Average Useful Life (Years) Gross Accumulated Amortization Net Gross Accumulated Amortization Net Other Intangible Assets Intangible assets subject to amortization: Proprietary technology . . . . . . . Trademarks . . . . . . . . . . . . . . . . Non-compete agreements . . . . Other . . . . . . . . . . . . . . . . . . . . . 9.9 9.4 4.7 5.8 Intangible assets not subject to amortization: Trademarks . . . . . . . . . . . . . . . . n/a $23.5 29.7 2.3 10.9 66.4 12.6 $79.0 $19.3 29.3 2.3 9.3 60.2 $ 4.2 $24.7 30.2 2.3 10.6 0.4 — 1.6 6.2 67.8 $19.4 29.3 2.1 7.9 58.7 — 12.6 12.6 — $60.2 $18.8 $80.4 $58.7 $ 5.3 0.9 0.2 2.7 9.1 12.6 $21.7 In 2012, 2011 and 2010 no intangible asset impairment charges were recorded. We recorded amortization expense on intangible assets subject to amortization of $3.0 in 2012, $3.2 in 2011 and $4.8 for 2010. Based on the current amount of intangible assets subject to amortization, the estimated amortization expense for each of the following five years is as follows: Year Ending in February Amount 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $2.1 1.7 1.5 0.8 0.1 $6.2 Future events, such as acquisitions, dispositions or impairments, may cause these amounts to vary. 67 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. 11. INVESTMENTS IN UNCONSOLIDATED AFFILIATES We enter into joint ventures and other equity investments from time to time to expand or maintain our geographic presence, support our distribution network or invest in complementary products and services. Equity method investments were $41.9 and $39.2 as of February 24, 2012 and February 25, 2011, respectively. Cost method investments were $5.8 and $6.0 as of February 24, 2012 and February 25, 2011, respectively. Our investments in unconsolidated affiliates primarily consist of IDEO, dealer relationships and manufacturing joint ventures. Our investments in unconsolidated affiliates and related direct ownership interests are summarized below: Investments in Unconsolidated Affiliates IDEO . . . . . . . . . . . . . . . . . . . . . . . . . . . Dealer relationships: Equity method investments . . . . . . Cost method investments . . . . . . . . Total dealer relationships . . . . . . . . . . Manufacturing joint ventures: Equity method investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Total investments in unconsolidated affiliates . . . . . . . . . . . . . . . . . . . . . . $47.7 February 24, 2012 February 25, 2011 Investment Balance Ownership Interest Investment Balance Ownership Interest $14.5 20% $13.4 20% 20.1 5.8 25.9 7.3 — 20%-40% Less than 10% 25%-49% 9% 20%-40% less than 10% 25%-49% various 18.5 5.8 24.3 7.3 0.2 $45.2 Our equity in earnings of unconsolidated affiliates is recorded in Other income (expense), net on the Consolidated Statements of Operations and is summarized below: Equity in earnings of unconsolidated affiliates Year Ended February 24, 2012 February 25, 2011 February 26, 2010 IDEO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dealer relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manufacturing joint ventures . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total equity in earnings of unconsolidated affiliates . . . . . . . . . . $2.5 3.1 2.7 $8.3 $0.6 2.7 3.0 $6.3 $ — (0.5) 1.7 $ 1.2 IDEO IDEO, LLC is an innovation and design firm that uses a human-centered, design-based approach to generate new offerings and build new capabilities for its customers. IDEO serves Steelcase and a variety of other organizations within consumer products, financial services, healthcare, information technology, government, transportation and other industries. We began our collaborative relationship with IDEO in 1996 to generate innovative solutions and customer experience insights, and we owned a controlling equity interest in IDEO from January 1996 to December 2010. On December 14, 2010, certain members of the management of IDEO purchased a controlling equity interest in IDEO pursuant to an agreement entered into during 2008. We retained a 20% equity interest in IDEO, and we expect to continue our collaborative relationship after this ownership transition. As a result, we deconsolidated the operations of IDEO in Q4 2011 and began to record our share of IDEO’s earnings as equity in earnings of unconsolidated affiliates in Other income (expense), net on the Consolidated Statements of Operations. See Note 19 for additional information. 68 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Dealer Relationships We have invested in dealers from time to time to expand or maintain our geographic presence and support our distribution network. These dealer relationships may include project financing, asset- based lending and term financing as a result of the dealer facing financial difficulty or facing difficulty in transitioning to new ownership. We choose to make financial investments in these dealers to address these risks or continue our presence in a region as establishing new dealers in a market can take considerable time and resources. Manufacturing Joint Ventures We have entered into manufacturing joint ventures from time to time to expand or maintain our geographic presence. The manufacturing joint ventures primarily consist of Steelcase Jeraisy Company Limited, which is located in Saudi Arabia and is engaged in the manufacturing of wood and metal office furniture systems, accessories and related products for the region. The summarized financial information presented below represents the combined accounts of our equity method investments in unconsolidated affiliates. Consolidated Balance Sheets Total current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total non-current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total long-term liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . February 24, 2012 February 25, 2011 $125.9 35.0 $160.9 $ 69.3 27.9 $ 97.2 $131.6 35.0 $166.6 $ 78.2 39.6 $117.8 Statements of Operations Year Ended February 24, 2012 February 25, 2011 February 26, 2010 Revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross profit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income before income tax expense . . . . . . . . . . . . . . . . . . . . . . Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $472.9 140.6 33.1 30.2 $294.4 69.0 24.0 20.6 $149.1 26.0 1.8 1.3 Dividends received from our investments in unconsolidated affiliates were $5.8, $2.4 and $3.2 in 2012, 2011 and 2010, respectively. We had sales to our investments in unconsolidated affiliates of approximately $219.3, $182.8 and $140.2 in 2012, 2011 and 2010, respectively. Amounts due from our investments in unconsolidated affiliates were $15.9 and $20.1 as of February 24, 2012 and February 25, 2011, respectively. 69 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. 12. SHORT-TERM BORROWINGS AND LONG-TERM DEBT Debt Obligations Interest Rate Range as of February 24, 2012 Fiscal Year Maturity Range February 24, 2012 February 25, 2011 U.S. dollar obligations: Senior notes (1) . . . . . . . . . . . . . . . . Senior notes (2) . . . . . . . . . . . . . . . . Revolving credit facilities (3)(5) . . . . Notes payable (4) . . . . . . . . . . . . . . Capitalized lease obligations . . . . . 6.375% 6.5% — LIBOR + 3.35% 6.0%-6.5% 2021 2012 — 2017 2014-2016 $249.9 — — 40.8 0.5 291.2 $249.9 249.9 — 43.1 0.5 543.4 Foreign currency obligations: Revolving credit facilities (5) . . . . . . Note Payable . . . . . . . . . . . . . . . . . . — 6.5% Total short-term borrowings and long-term debt . . . . . . . . . . . . . . . . Short-term borrowings and current portion of long-term debt (6) . . . . . Long-term debt . . . . . . . . . . . . . . . . . . 2012 2013 — 0.3 3.0 0.4 291.5 546.8 2.6 $288.9 255.5 $291.3 (1) During 2011, we issued $250 of unsecured unsubordinated senior notes, due in February 2021 (“2021 Notes”). The 2021 Notes were priced at 99.953% of par value. The bond discount of $0.1 and direct debt issue costs of $3.0 were deferred and are being amortized over the life of the 2021 Notes. Although the coupon rate of the 2021 Notes is 6.375%, the effective interest rate is 6.6% after taking into account the impact of the discount, debt issuance costs and the deferred loss on interest rate locks related to the debt issuance. The 2021 Notes rank equally with all of our other unsecured unsubordinated indebtedness, and they contain no financial covenants. We may redeem some or all of the 2021 Notes at any time. The redemption price would equal the greater of (1) the principal amount of the notes being redeemed; or (2) the present value of the remaining scheduled payments of principal and interest discounted to the redemption date on a semi-annual basis at the comparable U.S. Treasury rate plus 45 basis points; plus, in both cases, accrued and unpaid interest. If the notes are redeemed within 3 months of maturity, the redemption price would be equal to the principal amount of the notes being redeemed plus accrued and unpaid interest. During 2012, amortization expense related to the discount and debt issuance costs on the 2021 notes was $0.3. (2) During 2007, we issued $250 of unsecured unsubordinated senior notes, due in August 2011 (“2012 Notes”). The 2012 Notes were priced at 99.715% of par value. The bond discount of $0.7 and direct debt issue costs of $1.9 were deferred and amortized over the life of the 2012 Notes. Although the coupon rate of the 2012 Notes was 6.5%, the effective interest rate was 6.3% after taking into account the impact of the discount and debt issuance costs, offset by the deferred gain on interest rate locks related to the debt issuance. The 2012 Notes ranked equally with all of our other unsecured unsubordinated indebtedness, and they contained no financial covenants. During 2012, 2011 and 2010, we recorded amortization expense of $0.2, $0.5, $0.5, respectively, related to the discount and debt issuance costs on the 2012 Notes. In August 2011, we repaid the 2012 Notes. 70 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. (3) We have a $125 global committed bank facility which was entered into in Q4 2010. As of February 24, 2012 and February 25, 2011, there were no borrowings outstanding under the facility, our availability was not limited, and we were in compliance with all covenants under the facility. During Q1 2013, we entered into a new credit facility, which amended and restated the former facility. See Note 22 for further details. In addition, we have a $12.9 committed revolving bank facility which is utilized primarily for standby letters of credit in support of our self-insured workers’ compensation program. As of February 24, 2012 and February 25, 2011 we had $12.3 and $14.5, respectively, in outstanding standby letters of credit against this facility. We had no draws against our standby letters of credit during 2012 or 2011. (4) During Q2 2010, we borrowed $47.0 at a floating interest rate based on 30-day LIBOR plus 3.35%. The loan has a term of seven years and requires fixed monthly principal payments of $0.2 based on a 20-year amortization schedule with a $30 balloon payment due in Q2 2017. The loan is secured by two corporate aircraft, contains no financial covenants and is not cross-defaulted to our other debt facilities. (5) We have agreements with certain financial institutions which provide for borrowings on unsecured uncommitted short-term credit facilities of up to $3.5 of U.S. dollar obligations and $45.7 of foreign currency obligations as of February 24, 2012. Interest rates are variable and determined by each agreement at the time of borrowing. These agreements expire within one year, but may be renewed annually, subject to certain conditions and may be changed or cancelled by the banks at any time. There were no borrowings on these facilities as of February 24, 2012 and $3.0 of borrowings as of February 25, 2011. (6) The weighted-average interest rates for short-term borrowings and the current portion of long- term debt were 3.8% and 6.5% as of February 24, 2012 and February 25, 2011, respectively. The annual maturities of short-term borrowings and long-term debt for each of the following five years are as follows: Year Ending in February 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2017 and after . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Amount $ 2.6 2.6 2.4 2.4 281.5 $291.5 Global Credit Facility As of February 24, 2012, our $125 global committed, syndicated credit facility was scheduled to expire in Q4 2013. At our option, and subject to certain conditions, we could increase the aggregate commitment under the facility by up to $75 by obtaining at least one commitment from one or more lenders. Borrowings under this facility were unsecured and unsubordinated. 71 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. We could use borrowings under the facility for general corporate purposes, including friendly acquisitions. Interest on borrowings under the facility was based on one of the following two options, as selected by us: (cid:129) The Eurocurrency rate plus the applicable margin as set forth in the credit agreement, for interest periods of one, two, three or six months, or (cid:129) For Floating Rate Loans (as defined in the credit agreement), the highest of the prime rate, the Federal funds effective rate plus 0.5% and the Eurocurrency rate for a one month interest period plus 1%, plus the applicable margin as set forth in the credit agreement. The facility required us to satisfy two financial covenants: (cid:129) A maximum leverage ratio covenant, which was measured by the ratio of Indebtedness (as defined in the credit agreement), minus the amount, if any, of Liquidity (as defined in the credit agreement) in excess of $25, to trailing four quarter Adjusted EBITDA (as defined in the credit agreement, and which includes adjustments for certain cash dividends received, extraordinary or unusual non-cash gains and losses, impairments and cash restructuring charges) and is required to be no greater than 3.0:1. (cid:129) A minimum interest coverage ratio covenant, which was measured by the ratio of trailing four quarter Adjusted EBITDA to trailing four quarter interest expense and is required to be no less than 3.5:1. The facility required us to comply with certain other terms and conditions, including a restricted payment covenant which established a maximum level of dividends and/or other equity-related distributions or payments (such as share repurchases) we could make in a fiscal year. We were permitted to make dividends and/or other equity-related distributions or payments of up to $25 per year provided we remained compliant with the financial covenants and other conditions set forth in the credit agreement. We were permitted to make dividends and/or other equity-related distributions or payments in excess of $25 in a fiscal year to the extent that our Liquidity and Leverage Ratio (as defined in the credit agreement) met certain thresholds set forth in the credit agreement. As of February 24, 2012, we were in compliance with all covenants under the facility. During Q1 2013, we entered into a new credit facility, which amended and restated the former facility. See Note 22 for further details. 13. EMPLOYEE BENEFIT PLAN OBLIGATIONS Employee Benefit Plan Obligations February 24, 2012 February 25, 2011 Defined contribution retirement plans . . . . . . . . . . . . . . . . . . . . Post-retirement medical benefits . . . . . . . . . . . . . . . . . . . . . . . . Defined benefit pension plans . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred compensation plans and agreements . . . . . . . . . . . . . Current portion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 9.8 90.9 45.9 37.1 183.7 22.6 $ — 110.5 37.7 37.3 185.5 15.5 Long-term portion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $161.1 $170.0 72 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Defined Contribution Retirement Plans Substantially all of our U.S. employees are eligible to participate in defined contribution retirement plans, primarily the Steelcase Inc. Retirement Plan (the “Retirement Plan”). Company contributions, including discretionary profit sharing and 401(k) matching contributions, and employee 401(k) pre-tax contributions fund the Retirement Plan. All contributions are made to a trust which is held for the sole benefit of participants. Company contributions for this plan are discretionary and can be declared by the Compensation Committee of our Board of Directors any time during each fiscal year. In 2010 and 2011, there were no discretionary profit sharing contributions to the Retirement Plan, and we suspended our 401(k) matching contributions in Q1 2010. In Q3 2011, we reinstated our 401(k) matching contributions, and we reinstated discretionary profit sharing contributions in 2012. Our other defined contribution retirement plans provide for matching contributions and/or discretionary contributions declared by management. Total expense under all defined contribution retirement plans was $16.3 for 2012, $3.4 for 2011 and $1.7 for 2010. We expect to fund approximately $22.3 related to our defined contribution plans in 2013, including funding related to our discretionary profit sharing contributions. Post-Retirement Medical Benefits We maintain post-retirement benefit plans that provide medical and life insurance benefits to certain North American-based retirees and eligible dependents. The plans were frozen to new participants in 2003. We accrue the cost of post-retirement benefits during the service periods of employees based on actuarial calculations for each plan. These plans are unfunded, but our investments in whole life COLI policies are intended to be utilized as a long-term funding source for these benefit obligations. See Note 9 for additional information. While we do not expect the timing of cash flows to match, we intend to hold the policies until maturity, and we expect the policies will generate insufficient cash to cover the obligation payments over the next several years and generate excess cash in later years. In Q4 2012, we changed the model of the post-retirement benefit plan and cost-sharing provisions for the post-65 retiree population. This change will result in a company-provided subsidy towards post-retirement healthcare benefits for eligible retirees. This amendment resulted in a decrease in the accumulated post-retirement projected benefit obligation of $20.9. In Q3 2011, we changed the cost sharing provisions of the post-retirement benefit plan that provides medical benefits to certain North American-based retirees and eligible dependents, which increased the required contributions for certain retirees. This amendment resulted in a decrease in the accumulated post-retirement projected benefit obligation of $24.4. The Medicare Prescription Drug Improvement and Modernization Act of 2003 (the “Medicare Act”) entitles employers who provide certain prescription drug benefits for retirees to receive a federal subsidy, thereby creating the potential for benefit cost savings. We provide retiree drug benefits through our U.S. post-retirement benefit plans that exceed the value of the benefits that will be provided by Medicare Part D. On March 23, 2010, the Patient Protection and Affordable Care Act was signed into law. As a result of this legislation, we are no longer eligible to receive a tax deduction for the portion of prescription drug expenses reimbursed under the Medicare Part D subsidy. This change resulted in a reduction of our deferred tax assets and a corresponding charge to income tax expense of $11.4 during Q1 2011. Aside from the tax status change of the Medicare Part D subsidy, the legislation did not have a material effect on our consolidated financial statements and we will continue to evaluate the impact it will have on our operating costs in the future. 73 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Defined Benefit Pension Plans Our defined benefit pension plans include various qualified domestic and foreign retirement plans as well as non-qualified supplemental retirement plans that are limited to a select group of management approved by the Compensation Committee. The benefit plan obligations for the non-qualified supplemental retirement plans are primarily related to the Steelcase Inc. Executive Supplemental Retirement Plan. This plan is unfunded, but our investments in whole life COLI policies are intended to be utilized as a long-term funding source for these benefit obligations. See Note 9 for additional information. The funded status of our defined benefit pension plans is as follows: Defined Benefit Pension Plan Obligations Qualified Plans Domestic Foreign Non-qualified Supplemental Retirement Plans Qualified Plans Domestic Foreign Non-qualified Supplemental Retirement Plans February 24, 2012 February 25, 2011 Plan assets . . . . . . . . . . . . . Projected benefit plan $ 8.7 $ 40.4 $ — $ 8.7 $41.5 $ — obligations . . . . . . . . . . . . 9.4 54.3 Funded status . . . . . . . . . . . $(0.7) $(13.9) Long-term asset . . . . . . . . . Current liability . . . . . . . . . . Long-term liability . . . . . . . . $ — — (0.7) $ — (0.1) (13.8) 31.3 $(31.3) $ — (2.3) (29.0) 8.9 49.9 $(0.2) $ (8.4) $ 0.2 — (0.4) $ 0.4 (0.1) (8.7) 28.5 $(28.5) $ — (2.5) (26.0) Total benefit plan obligations . . . . . . . . . . . . $(0.7) $(13.9) $(31.3) $(0.2) $ (8.4) $(28.5) Accumulated benefit obligation . . . . . . . . . . . . . $ 9.3 $ 50.9 $ 29.1 $ 8.9 $46.6 $ 26.8 74 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Summary Disclosures for Defined Benefit Pension and Post-Retirement Plans The following tables summarize our defined benefit pension and post-retirement plans. Changes in Benefit Obligations, Assets and Funded Status February 24, 2012 February 25, 2011 February 24, 2012 February 25, 2011 Defined Benefit Pension Plans Post-Retirement Plans Change in benefit obligations: Benefit plan obligations, beginning of year . . . . . . . . . . Service cost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Interest cost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Amendments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net actuarial loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Plan participants’ contributions . . . . . . . . . . . . . . . . . . . Special termination benefits . . . . . . . . . . . . . . . . . . . . . . Medicare subsidies received . . . . . . . . . . . . . . . . . . . . . Currency changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjustment due to plan curtailment . . . . . . . . . . . . . . . . Other adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Benefits paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Benefit plan obligations, end of year . . . . . . . . . . . . . . . Change in plan assets: Fair value of plan assets, beginning of year . . . . . . . . . Actual return on plan assets . . . . . . . . . . . . . . . . . . . . . . Employer contributions . . . . . . . . . . . . . . . . . . . . . . . . . . Plan participants’ contributions . . . . . . . . . . . . . . . . . . . Estimated Medicare subsidies received . . . . . . . . . . . . Currency changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Benefits paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fair value of plan assets, end of year . . . . . . . . . . . . . . $ 87.3 2.1 4.2 0.1 7.5 — — — (1.5) — 0.6 (5.3) 95.0 50.2 2.0 3.3 — — (1.1) (5.3) 49.1 $ 83.0 2.0 4.3 0.8 1.0 — — — 2.4 (1.1) — (5.1) 87.3 44.7 5.4 3.2 — — 2.0 (5.1) 50.2 $110.5 1.0 5.6 (20.9) 0.9 6.5 — 0.9 (0.1) — — (13.5) 90.9 — — 6.1 6.5 0.9 — (13.5) — $ 131.8 1.2 7.1 (24.4) 2.1 5.8 0.1 1.3 0.4 — — (14.9) 110.5 — — 7.8 5.8 1.3 — (14.9) — Funded status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(45.9) $(37.1) $ (90.9) $(110.5) Amounts recognized on the Consolidated Balance Sheets: Prepaid pension costs . . . . . . . . . . . . . . . . . . . . . . . . . . Current liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Long-term liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ — (2.4) (43.5) Net amount recognized . . . . . . . . . . . . . . . . . . . . . . . . . . $(45.9) $ 0.6 (2.6) (35.1) $(37.1) $ — (7.0) (83.9) $ (90.9) $ — (8.8) (101.7) $(110.5) Amounts recognized in accumulated other comprehensive income (loss)—pretax: Actuarial loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prior service cost (credit) $ 20.0 0.8 $ 11.8 0.9 $ 10.3 (54.5) $ 10.0 (45.6) Total amounts recognized in accumulated other comprehensive income (loss)—pretax . . . . . . . . . . . . $ 20.8 $ 12.7 $ (44.2) $ (35.6) Estimated amounts to be amortized from accumulated other comprehensive income (loss) into net periodic benefit cost over the next fiscal year: Actuarial loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prior service cost (credit) $ 1.0 0.1 $ 0.5 0.1 $ 0.6 (9.4) $ 0.8 (12.3) Total amounts recognized in accumulated other comprehensive income (loss)—pretax . . . . . . . . . . . . $ 1.1 $ 0.6 $ (8.8) $ (11.5) 75 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Components of Expense and Weighted-Average Assumptions Pension Plans Year Ended February 25, 2011 February 24, 2012 February 26, 2010 Components of expense: Service cost . . . . . . . . . . . . . . $ 2.1 $ 2.0 $ 1.4 Post-Retirement Plans Year Ended February 25, 2011 February 24, 2012 February 26, 2010 $ 1.0 5.6 0.1 $ 1.2 7.1 0.1 $ 0.8 8.8 — (8.6) (8.1) (7.0) — — (2.9) (0.1) — 0.1 — 0.1 — — — — 4.3 0.9 0.1 (2.8) (0.9) 0.1 — 4.6 0.8 — (2.3) (0.8) (0.4) — Interest cost . . . . . . . . . . . . . Amortization of net loss . . . . Amortization of prior year service cost (credit) . . . . . . Expected return on plan 4.2 0.5 0.2 assets . . . . . . . . . . . . . . . . . (3.2) Adjustment due to plan curtailment . . . . . . . . . . . . . Adjustment due to plan settlement . . . . . . . . . . . . . Adjustment due to special termination benefits . . . . . Net expense recognized in consolidated statements of operations . . . . . . . . . . . — — — $ 3.8 $ 3.7 $ 3.3 $(4.7) $ 0.3 $ 2.6 76 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Components of Expense and Weighted-Average Assumptions Pension Plans Year Ended February 25, 2011 February 24, 2012 February 26, 2010 Other changes in plan assets and benefit obligations recognized in other comprehensive income (loss) (pre-tax): Post-Retirement Plans Year Ended February 25, 2011 February 24, 2012 February 26, 2010 Net loss (gain) . . . . . . . . . . . . . $ 8.9 $ (1.6) $ 7.0 $ 0.9 $ 2.1 $18.1 0.1 (0.5) (0.2) 0.8 (1.1) (0.1) — (0.2) — (0.8) — — (20.9) (0.6) (24.4) (0.1) 12.0 8.2 (2.1) — 7.0 — — — 8.3 (2.2) 6.2 (8.6) (14.2) 23.0 $12.1 $ 1.5 $ 9.5 $(13.3) $(13.9) $25.6 Prior service cost (credit) . . . . Amortization of loss . . . . . . . . Amortization of prior year service credit (cost) . . . . . . Prior service cost recognized as a part of curtailment / settlement . . . . . . . . . . . . . . Total recognized in other comprehensive income (loss) . . . . . . . . . . . . . . . . . . . Total recognized in net periodic benefit cost and other comprehensive income (loss) (pre-tax) . . . . Weighted-average assumptions used to determine benefit obligations: Discount rate . . . . . . . . . . . . . . Rate of salary progression . . . 4.20% 2.90% 5.10% 3.00% 5.30% 3.10% 4.34% 5.34% 5.88% — — — Weighted-average assumptions used to determine net periodic benefit cost: Discount rate . . . . . . . . . . . . . . 5.10% 5.30% 7.30% 5.30% 5.57% 7.51% Expected return on plan assets . . . . . . . . . . . . . . . . . Rate of salary progression . . . 3.10% 3.00% 4.90% 3.00% 5.00% 3.90% — — — — — — 77 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. The measurement dates for our retiree benefit plans are consistent with our fiscal year-end. Accordingly, we select discount rates to measure our benefit obligations that are consistent with market indices at the end of each year. In evaluating the expected return on plan assets, we considered the expected long-term rate of return on plan assets based on the specific allocation of assets for each plan, an analysis of current market conditions and the views of leading financial advisors and economists. The assumed healthcare cost trend was 8.10% for pre-age 65 retirees and 6.48% for post- age 65 retirees as of February 24, 2012, gradually declining to 4.50% after eight years. As of February 25, 2011, the assumed healthcare cost trend was 8.58% for pre-age 65 retirees and 6.86% for post-age 65 retirees, gradually declining to 4.50% after nine years. A one percentage point change in assumed healthcare cost trend rates would have had the following effects as of February 24, 2012: Health Cost Trend Sensitivity One percentage point increase One percentage point decrease Effect on total of service and interest cost components . . . Effect on post-retirement benefit obligation . . . . . . . . . . . . . $0.1 $0.5 $(0.1) $(0.5) Plan Assets The investments of the domestic plans are managed by third-party investment managers. The investment strategy for the domestic plans is to maximize returns while taking into consideration the investment horizon and expected volatility to ensure there are sufficient assets to pay benefits as they come due. The investments of the foreign plans are managed by third-party investment managers. These investment managers follow local regulations; we are not actively involved in the investment strategies. In general, the investment strategy is designed to accumulate a diversified portfolio among markets, assets classes or individual securities in order to reduce market risk and assure that the pension assets are available to pay benefits as they come due. Our pension plans’ weighted-average investment allocation strategies and weighted-average target asset allocations by asset category as of February 24, 2012 and February 25, 2011 are reflected in the following table. The target allocations are established by the investment committees of each plan in consultation with external advisors after consideration of the associated risk and expected return of the underlying investments. Asset Category February 24, 2012 February 25, 2011 Actual Allocations Target Allocations Actual Allocations Target Allocations Equity securities . . . . . . . . . . . . . . . . . . . . . . . Debt securities . . . . . . . . . . . . . . . . . . . . . . . . Real estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other (1) 63% 24 2 11 52% 33 4 11 63% 24 2 11 52% 32 4 12 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100% 100% 100% 100% (1) Represents guaranteed insurance contracts, money market funds and cash. 78 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. The fair value of the pension plan assets as of February 24, 2012 and February 25, 2011, by asset category are as follows: Fair Value of Pension Plan Assets Cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . Equity securities: Level 1 February 24, 2012 Level 3 Level 2 Total $ 0.4 $ — $— $ 0.4 U.S. large-cap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . U.S. small-cap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . U.S. index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . International 0.6 1.5 0.5 0.7 — — — — — — 19.1 — 0.6 1.5 0.5 19.8 Fixed income securities: Bond funds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . — 7.9 — 7.9 Other investments: Group annuity contract (1) . . . . . . . . . . . . . . . . . . . . . . . . . — Insurance products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . — Guaranteed insurance contracts (2) . . . . . . . . . . . . . . . . . — Property funds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.9 2.4 — 13.1 — 2.0 — — — 2.4 13.1 2.0 0.9 Fair Value of Pension Plan Assets Cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . Equity securities: $ 4.6 $40.1 $ 4.4 $49.1 Level 1 February 25, 2011 Level 3 Level 2 Total $ 0.3 $ — $— $ 0.3 U.S. large-cap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . U.S. small-cap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . U.S. index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . International 0.6 1.5 0.4 0.7 — — — — — — 19.6 — 0.6 1.5 0.4 20.3 Fixed income securities: Bond funds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . — 7.3 — 7.3 Other investments: Group annuity contract (1) . . . . . . . . . . . . . . . . . . . . . . . . . — Insurance products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . — . . . . . . . . . . . . . . . . . — Guaranteed insurance contracts (2) Property funds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.9 2.5 — 14.1 — 2.3 — — — 2.5 14.1 2.3 0.9 $ 4.4 $41.0 $ 4.8 $50.2 (1) Group annuity contracts are valued utilizing a discounted cash flow model. The term “cash flow” refers to the future principal and interest payments we expect to receive on a given asset in the general account. The model projects future cash flows separately for each investment period and each category of investment. (2) Guaranteed insurance contracts are valued at book value, which approximates fair value, and is calculated using the prior year balance plus or minus investment returns and changes in cash flows. There were no transfers between Level 1 and Level 2 of the fair value hierarchy for any periods presented. 79 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Below is a roll-forward of plan assets measured at estimated fair value using Level 3 inputs for the year ended February 24, 2012: Roll-forward of Fair Value Using Level 3 Inputs Balance as of February 27, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unrealized return on plan assets, including changes in foreign Group Annuity Contract Guaranteed Insurance Contracts $ 2.7 $ 3.3 exchange rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Purchases, sales, and other, net 0.1 (0.3) (0.1) (0.9) Balance as of February 25, 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2.5 $ 2.3 Unrealized return on plan assets, including changes in foreign exchange rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Purchases, sales, and other, net 0.1 (0.2) — (0.3) Balance as of February 24, 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2.4 $ 2.0 We expect to contribute approximately $4 to our pension plans and fund approximately $9 related to our post-retirement plans in 2013. Our estimated future cash outflows for benefit payments under our pension and post-retirement plans are as follows: Year Ending in February Pension Plans Post-retirement Plans Before Medicare Act Subsidy Medicare Act Subsidy After Medicare Act Subsidy 2013 . . . . . . . . . . . . . . . . . . . . . . . . 2014 . . . . . . . . . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . . . . . . . . . 2017 . . . . . . . . . . . . . . . . . . . . . . . . 2018-2022 . . . . . . . . . . . . . . . . . . . $ 7.6 5.5 6.4 5.9 5.9 31.5 $ 8.7 6.5 6.2 6.1 6.1 31.1 $(1.6) (0.1) (0.1) (0.1) (0.1) (0.3) $ 7.1 6.4 6.1 6.0 6.0 30.8 Deferred Compensation Programs We maintain four deferred compensation programs. The first deferred compensation program is closed to new entrants. In this program, certain employees elected to defer a portion of their compensation in return for a fixed benefit to be paid in installments beginning when the participant reaches age 70. Under the second plan, certain employees may elect to defer a portion of their compensation. The third plan is intended to restore retirement benefits that would otherwise be paid under the Retirement Plan, but are precluded as a result of the limitations on eligible compensation under Internal Revenue Code Section 401(a)(17). Under the fourth plan, our non-employee directors may elect to defer all or a portion of their board retainer and committee fees. The deferred amounts in the last three plans earn a return based on the investment option selected by the participant. These deferred compensation obligations are unfunded, but our investments in whole life COLI policies are intended to be utilized as a long-term funding source for these deferred compensation obligations. See Note 9 for additional information. 80 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Deferred compensation expense, which represents annual participant earnings on amounts that have been deferred, and restoration retirement benefits were $2.2 for 2012, $5.1 for 2011 and $5.1 for 2010. 14. CAPITAL STRUCTURE Terms of Class A Common Stock and Class B Common Stock The holders of common stock are generally entitled to vote as a single class on all matters upon which shareholders have a right to vote, subject to the requirements of applicable laws and the rights of any outstanding series of preferred stock to vote as a separate class. Each share of Class A Common Stock entitles its holder to one vote and each share of Class B Common Stock entitles its holder to 10 votes. Each share of Class B Common Stock is convertible into a share of Class A Common Stock on a one-for-one basis (i) at the option of the holder at any time, (ii) upon transfer to a person or entity which is not a Permitted Transferee (as defined in our Second Restated Articles of Incorporation, as amended), (iii) with respect to shares of Class B Common Stock acquired after February 20, 1998, at such time as a corporation, partnership, limited liability company, trust or charitable organization holding such shares ceases to be controlled or owned 100% by Permitted Transferees and (iv) on the date on which the number of shares of Class B Common Stock outstanding is less than 15% of all of the then outstanding shares of common stock (calculated without regard to voting rights). Except for the voting and conversion features described above, the terms of Class A Common Stock and Class B Common Stock are generally similar. That is, the holders are entitled to equal dividends when declared by the Board of Directors and generally will receive the same per share consideration in the event of a merger and be treated on an equal per share basis in the event of a liquidation or winding up of the Company. In addition, we are not entitled to issue additional shares of Class B Common Stock, or issue options, rights or warrants to subscribe for additional shares of Class B Common Stock, except that we may make a pro rata offer to all holders of common stock of rights to purchase additional shares of the class of common stock held by them, and any dividend payable in common stock will be paid in the form of Class A Common Stock to Class A holders and Class B Common Stock to Class B holders. Neither class of stock may be split, divided or combined unless the other class is proportionally split, divided or combined. Preferred Stock Our Second Restated Articles of Incorporation, as amended, authorize our Board of Directors, without any vote or action by our shareholders, to create one or more series of preferred stock up to the limit of our authorized but unissued shares of preferred stock and to fix the designations, preferences, rights, qualifications, limitations and restrictions thereof, including the voting rights, dividend rights, dividend rate, conversion rights, terms of redemption (including sinking fund provisions), redemption price or prices, liquidation preferences and the number of shares constituting any series. Share Repurchases and Conversions During 2012, we repurchased 5.8 million shares of our Class A Common Stock for $47.7. During 2011, we repurchased 1.0 million shares of our Class A Common Stock for $10.8. During 2012 and 2011, 3.0 million and 8.4 million shares of our Class B Common Stock were converted to Class A Common Stock, respectively. 81 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. 15. INCOME TAXES Provision for Income Taxes The provision for income taxes on income (loss) before income taxes consists of: Provision for Income Taxes—Expense (Benefit) Current income taxes: Federal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . State and local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes—temporary differences: Federal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . State and local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes—other: Healthcare reform legislation . . . . . . . . . . . . . . . . . . . . Adjustments arising due to changes in tax rates . . . . Valuation allowance adjustments . . . . . . . . . . . . . . . . February 24, 2012 Year Ended February 25, 2011 February 26, 2010 $ — 0.4 11.3 11.7 18.0 1.7 (5.2) 14.5 — 0.1 (1.0) (0.9) $ 3.3 1.0 15.4 19.7 6.8 0.3 (8.2) (1.1) 11.4 0.2 0.8 12.4 $(22.1) (2.1) 6.6 (17.6) 4.9 — (8.2) (3.3) — — 3.4 3.4 Income tax expense (benefit) . . . . . . . . . . . . . . . . . . . . . . $25.3 $31.0 $(17.5) Income taxes were based on the following sources of income (loss) before income tax expense: Source of income (loss) Before Income Tax Expense Domestic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . February 24, 2012 Year Ended February 25, 2011 February 26, 2010 $63.8 18.2 $82.0 $39.7 11.7 $51.4 $ (2.5) (28.6) $(31.1) 82 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. The total income tax expense we recognized is reconciled to that computed by applying the U.S. federal statutory tax rate of 35% as follows: Income Tax Provision (Benefit) Reconciliation Tax expense at the U.S. federal statutory rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Healthcare reform (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . COLI income (2) . . . . . . . . . . . . . . . . . . . . . . Sale of subsidiary (3) State and local income taxes, net of federal . . . Tax balance adjustments (4) . . . . . . . . . . . . . . . . Foreign operations, less applicable foreign tax credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valuation allowance provisions and adjustments (5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Research tax credit Medicare Part D benefits . . . . . . . . . . . . . . . . . . . Tax reserve adjustments . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . February 24, 2012 Year Ended February 25, 2011 February 26, 2010 $28.7 — (2.9) (2.3) 1.9 (1.0) 2.0 0.7 (1.6) — 1.1 (1.3) $18.0 11.4 (5.7) (1.7) 1.4 4.3 3.5 1.2 (1.7) — — 0.3 $(10.9) — (13.5) — 1.1 — (0.8) 8.9 (0.8) (0.8) — (0.7) Total income tax expense recognized . . . . . . . . $25.3 $31.0 $(17.5) (1) In Q1 2011, the U.S. enacted significant healthcare reform legislation which effectively changed the tax treatment of the federal subsidies received by employers who provide certain prescription drug benefits for retirees (the “Medicare Part D subsidy”) for fiscal years beginning after December 31, 2012. We had previously recorded deferred tax assets based on the liability for post-retirement benefit obligations related to prescription drug benefits for retirees. As a result of the law change during Q1 2011, deferred tax assets were reduced as these obligations will no longer be deductible for purposes of determining taxable income to the extent they are reimbursed by the Medicare Part D subsidy. (2) The net returns in cash surrender value, normal insurance expenses and death benefit gains related to our investments in COLI policies are non-taxable. (3) In Q2 2012, we completed the sale of PolyVision’s remaining low margin whiteboard fabrication business in Europe to a third party for proceeds totaling $2.3. The transaction included the sale of PolyVision SAS (France) and PolyVision A/S (Denmark). Basis differences resulted in a tax benefit of $2.3. (4) The tax balance adjustments relate to prior periods. Management has evaluated the relevant qualitative and quantitative factors related to these adjustments and concluded that had the adjustments been recorded in the appropriate period the impact individually and in the aggregate would not have been material to the current or previously reported financial information for any prior fiscal year. (5) Valuation allowances have been recognized when, based on available evidence, it is considered more likely than not that some portion or all of the deferred tax assets will not be realized. Valuation allowances were adjusted to reflect current market conditions, changes in profitability expectations and implementation of certain tax planning strategies. 83 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Deferred Income Taxes The significant components of deferred income taxes are as follows: Deferred Income Taxes February 24, 2012 February 25, 2011 Deferred income tax assets: Employee benefit plan obligations . . . . . . . . . . . . . . . . . . . . . . . . . Foreign and domestic net operating loss carryforwards . . . . . . . Reserves and accruals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tax credit carryforwards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total deferred income tax assets . . . . . . . . . . . . . . . . . . . . . . . . . . Valuation allowances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net deferred income tax assets . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income tax liabilities: Property, plant and equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intangible assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total deferred income tax liabilities . . . . . . . . . . . . . . . . . . . . . . . . $101.2 92.1 33.2 30.7 2.3 259.5 (34.5) 225.0 38.2 13.8 52.0 $ 96.9 96.1 33.9 35.1 7.0 269.0 (34.9) 234.1 34.5 14.0 48.5 Net deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $173.0 $185.6 Net deferred income taxes is comprised of the following components: Deferred income tax assets—current . . . . . . . . . . . . . . . . . . . . . . . Deferred income tax assets—non-current . . . . . . . . . . . . . . . . . . . Deferred income tax liabilities—current . . . . . . . . . . . . . . . . . . . . . Deferred income tax liabilities—non-current . . . . . . . . . . . . . . . . . $ 42.4 132.5 — 1.9 $ 58.0 132.2 0.3 4.3 In general, it is our practice and intention to reinvest the earnings of our non U.S. subsidiaries in those operations. Under U.S. GAAP, we are generally required to record U.S. deferred taxes on the anticipated repatriation of foreign income as the income is recognized for financial reporting purposes. An exception under certain accounting guidance permits us not to record a U.S. deferred tax liability for foreign income that we expect to reinvest in foreign operations and for which remittance will be postponed indefinitely. If it becomes apparent that some or all undistributed income will be remitted in the foreseeable future, the related deferred taxes are recorded in that period. In determining indefinite reinvestment, we regularly evaluate the capital needs of our foreign operations considering all available information, including operating and capital plans, regulatory capital requirements, debt requirements and cash flow needs, as well as, the applicable tax laws to which our foreign subsidiaries are subject. We expect existing foreign cash, cash equivalents and cash flows from future foreign operations to be sufficient to fund foreign operations. Debt and capital financing are available from the U.S. in the event foreign circumstances change. In addition, we expect our existing domestic cash balances and availability of domestic financing sources to be sufficient to fund domestic operating activities for at least the next 12 months and thereafter for the foreseeable future. Should we require more capital in the U.S. than is available domestically, we could repatriate future earnings from foreign jurisdictions, which could result in higher effective tax rates. Our judgments and assumptions are subject to change given the inherent uncertainty in predicting future capital needs. As of February 24, 2012, we have not made a provision for U.S. or additional foreign withholding taxes on approximately $292.5 of unremitted foreign retained earnings we considered permanently reinvested. We believe the U.S. tax cost on the unremitted foreign retained earnings would be completely offset by related foreign tax credits. 84 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Current Taxes Payable or Refundable Income taxes currently payable or refundable are reported on the Consolidated Balance Sheets as follows: Current Income Taxes February 24, 2012 February 25, 2011 Other current assets: Income taxes receivable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3.0 $3.9 Accrued expenses: Income taxes payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3.1 $3.8 Net Operating Loss and Tax Credit Carryforwards Operating loss and tax credit carryforwards expire as follows: Year Ending February Federal State International Federal State International Total Net Operating Loss Carryforwards (Gross) Tax Effected Net Operating Loss Carryforwards Tax Credit Carryforwards 2013 . . . . . . . . . . . . . . . . 2014 . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . 2017-2032 . . . . . . . . . . . No expiration . . . . . . . . . $— $ — — — — 2.4 — 0.2 4.5 0.1 163.6 — $ 3.2 2.7 1.4 5.4 2.0 237.2 $— $ — — 0.3 — 9.6 1.0 — — — 0.9 — $ 0.9 0.6 0.4 1.6 0.5 76.3 80.3 $ 0.9 0.6 0.7 1.6 11.0 77.3 92.1 $ — 1.0 1.3 1.4 20.7 6.3 30.7 — Valuation allowances . . . Net benefit . . . . . . . . . . . $ 2.4 $168.4 $251.9 0.9 — 10.9 (1.2) (30.9) (32.1) $ 0.9 $ 9.7 $ 49.4 $ 60.0 $30.7 Future tax benefits for net operating loss and tax credit carryforwards are recognized to the extent that realization of these benefits is considered more likely than not. It is considered more likely than not that a benefit of $91.6 will be realized on these net operating loss and tax credit carryforwards. This determination is based on the expectation that related operations will be sufficiently profitable or various tax, business and other planning strategies available to us will enable utilization of the carryforwards. We assess the available positive and negative evidence to estimate if sufficient future taxable income will be generated to utilize the existing deferred tax assets. As of February 24, 2012, we have recorded a partial valuation allowance of $29.6 on certain net operating loss carryforward deferred tax assets of $77.6. These carryforward benefits relate to jurisdictions that allow indefinite carryforward periods and in which we have reported cumulative losses in the most recent three years. Our judgment regarding the utilization of these net operating losses is based on our conclusion that we have sufficient evidence that it is more likely than not that we will generate future taxable income in these jurisdictions. The key factors that we considered in our analysis included the impact of restructuring activities and tax planning strategies, as well as the impact of the cyclical nature of our business on future sales levels. Our judgment related to the realization of the deferred tax assets is based on current and expected market conditions and could change in the event market conditions and our profitability in these jurisdictions differ significantly from our current estimates. 85 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. In Q3 2012, the French Legislature enacted a tax law change affecting the utilization of net operating losses. Under the new law, net operating loss utilization in any particular period will be limited to 60% of the amount by which net income exceeds 1 million euros. This law change extends the period of time required to utilize our French net operating losses, however, net operating losses continue to have an indefinite carryforward period. After evaluating the impact of the tax law change and related considerations, it did not have a material impact on our consolidated financial statements. Our judgments and assumptions are subject to change given the uncertainty surrounding the developing debt crisis in Europe and related economic conditions. Uncertain Tax Positions We are subject to taxation in the U.S. and various states and foreign jurisdictions with varying statutes of limitation. Tax years that remain subject to examination by major tax jurisdictions include, the United States 2012, Canada 2009 through 2012, France 2010 through 2012 and Germany 2005 through 2012. While it is often difficult to predict the final outcome or the timing of resolution of any particular uncertain tax position, we believe our liability for uncertain tax positions reflects the most likely outcome. We adjust these reserves, as well as the related interest, in light of changing facts and circumstances. We are audited by the U.S. Internal Revenue Service under the Compliance Assurance Process (“CAP”). Under CAP, the U.S. Internal Revenue Service works with large business taxpayers to identify and resolve issues prior to the filing of a tax return. Accordingly, we record minimal liabilities for U.S. Federal uncertain tax positions. We recognize interest and penalties associated with uncertain tax positions in income tax expense, and these items were not material for 2012, 2011 and 2010. As of February 24, 2012 and February 25, 2011, the liability for uncertain tax positions, including interest and penalties, reported on the Consolidated Balance Sheets was as follows: Liability for Uncertain Tax Positions Accrued expenses—income taxes payable . . . . . . . . . . . Other long-term liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . February 24, 2012 February 25, 2011 $— 1.2 $ 1.2 $— 0.1 $ 0.1 A reconciliation of the beginning and ending balances of unrecognized tax benefits is as follows: Unrecognized Tax Benefits February 24, 2012 Year Ended February 25, 2011 February 26, 2010 Balance as of beginning of period . . . . . . . . . . . . . . . Gross increases—tax positions in prior period . . . . . Gross decreases—tax positions in prior period . . . . Gross increases—tax positions in current period . . . Foreign exchange impact . . . . . . . . . . . . . . . . . . . . . . Lapse of statute of limitations . . . . . . . . . . . . . . . . . . . Balance as of end of period . . . . . . . . . . . . . . . . . . . . $ 0.1 — — 11.5 — (0.1) $11.5 $ 0.2 — — — — (0.1) $ 0.1 $ 0.4 — — — — (0.2) $ 0.2 86 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. All of the amounts of unrecognized tax benefits reported would affect our effective tax rate. We expect certain audits in progress at February 24, 2012 to close during the next 12 months which may result in an adjustment to our liability for uncertain tax positions of up to $1.2. We have taken tax positions in a non-U.S. jurisdiction that do not meet the more likely than not test required under the uncertain tax position accounting guidance. Since the tax positions have increased net operating loss carryforwards, the underlying deferred tax asset is shown net of the liability for uncertain tax positions. If we prevail on these tax positions, which total $10.3, the resolution of these items would not impact tax expense, since the positions were taken in countries where we have recorded valuation allowances. 16. STOCK INCENTIVE PLAN The Steelcase Inc. Incentive Compensation Plan (the “Incentive Compensation Plan”) provides for the issuance of share-based compensation awards to employees and members of the Board of Directors. There are 25,000,000 shares of Class A Common Stock reserved for issuance under our Incentive Compensation Plan, with 11,513,445 and 11,218,065 shares remaining for future issuance under our Incentive Compensation Plan as of February 24, 2012 and February 25, 2011, respectively. A variety of awards may be granted under the Incentive Compensation Plan including stock options, stock appreciation rights (“SARs”), restricted stock, restricted stock units, performance shares, performance units, cash-based awards, phantom shares and other share-based awards. Outstanding awards under the Incentive Compensation Plan vest over a period of one, three or five years or at the time a participant becomes a qualified retiree. Stock options granted under the Incentive Compensation Plan may be either incentive stock options intended to qualify under Section 422 of the Code or non-qualified stock options not so intended. The Board may amend or terminate the Incentive Compensation Plan at its discretion subject to certain provisions as stipulated within the plan. Awards currently outstanding under the Incentive Compensation Plan are as follows: Total Outstanding Awards February 24, 2012 Performance units (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restricted stock units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stock options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,529,690 880,837 2,212,929 Total outstanding awards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5,623,456 (1) This amount includes the maximum number of shares that may be issued under outstanding performance unit awards; however, the actual number of shares which may be issued will be determined based on the satisfaction of certain criteria, and therefore may be significantly lower. We have not granted any non-qualified stock option awards since 2003. All options granted had a 10-year term, and thus all outstanding stock options will expire by the end of 2013, the majority of which expire in Q1 2013. Subsequent to 2003, we have used restricted stock, restricted stock units, performance shares and performance units as the primary share-based compensation awards, and the majority of the outstanding awards as of February 24, 2012 are held by our executive officers. 87 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. In the event of a “change of control,” as defined in the Incentive Compensation Plan, (cid:129) all outstanding options and SARs granted under the Incentive Compensation Plan will become immediately exercisable and remain exercisable throughout their entire term; (cid:129) if at least six months have elapsed following the award date, any performance-based conditions imposed with respect to outstanding awards shall be deemed to be fully earned and a pro rata portion of each such outstanding award granted for all outstanding performance periods shall become payable in shares of Class A Common Stock, in the case of awards denominated in shares of Class A Common Stock, and in cash, in the case of awards denominated in cash, with the remainder of such award being canceled for no value; and (cid:129) all restrictions imposed on restricted stock and restricted stock units that are not performance- based shall lapse. Performance Units Performance units have been granted only to our executive officers. These awards are earned after a three-year performance period and only if the performance criteria stated in the applicable award are achieved. The performance units granted in 2012, 2011 and 2010 can be earned based on achievement of certain total shareholder return (“TSR”) results. The 2012 awards are earned based on our TSR relative to a comparison group of companies. The number of units that may be earned can range from 0% to 200%. For the 2012 award, a dividend equivalent is calculated based on the actual number of units earned at the end of the performance period, equal to the dividends that would have been payable on the earned units had they been held during the entire performance period as Class A Common Stock. At the end of the performance period, the dividend equivalents are paid in the form of cash or Class A Common Stock at the discretion of the Board of Directors. The 2012 award will be forfeited if a participant leaves our company for reasons other than retirement, disability or death or if the participant engages in any competition with us, as defined in the plan and determined by the Administrative Committee in its discretion. The 2011 awards are earned based on our TSR relative to a comparison group of companies. A number of units equal to 25% of the target level of the award is earned if the participant remains employed through the end of the performance period, or retires during the performance period, whether or not the minimum performance level is achieved. The number of units that may be earned can range from 25% to 200% of the target amount for the 2011 award. For the 2011 award, participants receive a cash dividend equivalent based on the underlying target award during the performance period equal to the dividends we declare and pay on our Class A Common Stock, which are included in Dividends paid on the Consolidated Statements of Cash Flows. The 2011 award will be forfeited if a participant leaves our company for reasons other than retirement, disability, death or termination without cause prior to the vesting date or if the participant engages in any competition with us, as defined in the plan and determined by the Administrative Committee in its discretion. The 2010 awards are earned based on our TSR relative to a comparison group of companies. Based on actual performance results, the 2010 performance units were earned at 97.5% of the target level and 763,425 shares of Class A Common Stock were issued to participants on March 21, 2012. The aggregate number of shares of Class A Common Stock that ultimately may be issued under performance units where the performance period has not been completed ranges from 194,750 to 2,529,690 shares as of February 24, 2012. 88 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. After completion of the performance period, the number of performance units earned will be issued as shares of Class A Common Stock. Performance units are expensed and recorded in Additional paid-in capital on the Consolidated Balance Sheets over the performance periods. The fair value of the performance units awarded during 2012, 2011 and 2010 were calculated on the grant date using the Monte Carlo simulation model, which resulted in a fair value of $8.1, $7.1 and $5.6 during 2012, 2011 and 2010, respectively. The Monte Carlo simulation was computed using the following assumptions: . . . . . . . . . . . . . Three-year risk-free interest rate (1) Expected term . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Estimated volatility (2) . . . . . . . . . . . . . . . . . . . . . . . . Weighted-average grant-date fair value per unit . . . 1.4% 1.7% 1.3% 3 years 3 years 3 years 50.9% $ 16.57 $ 49.2% 9.14 $ 41.3% 7.20 2012 Awards 2011 Awards 2010 Awards (1) Based on the U.S. Government bond benchmark on the grant date. (2) Represents the historical price volatility of the Company’s common stock for the three-year period preceding the grant date. The total performance units expense and associated tax benefit in 2012, 2011 and 2010 are as follows: Performance Units February 24, 2012 Year Ended February 25, 2011 February 26, 2010 Expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tax benefit $8.1 1.2 $5.6 2.1 $3.9 1.5 The 2012 activity for performance units is as follows: Maximum Number of Nonvested Units Total Weighted-Average Grant Date Fair Value per Unit (3) Nonvested as of February 25, 2011 . . . . . . . . . . . . . . . . . . . 3,024,000 971,690 (763,425) (702,575) Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjustments (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nonvested as of February 24, 2012 (2) . . . . . . . . . . . . . . . . 2,529,690 4.22 8.29 3.84 3.84 6.00 (1) Adjustment due to the number of shares earned under the 2010 award at the end of the performance period being less than the maximum. (2) Total nonvested units include 194,750 units, which represents the 25% portion of the awards granted in 2011 which are not subject to performance conditions. (3) The fair value per unit presented in this table assumes the awards are at maximum. As of February 24, 2012, there was $3.8 of remaining unrecognized compensation cost related to nonvested performance units. That cost is expected to be recognized over a remaining weighted- average period of 1.7 years. The total fair value of performance units vested was $7.0, $0 and $0.1 during 2012, 2011 and 2010, respectively. 89 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Restricted Stock and Restricted Stock Units Restricted shares of Class A Common Stock and restricted stock units (“RSUs”) have restrictions on transfer which lapse one, three or five years (depending on the terms of the individual grant) after the date of grant, at which time restricted shares are converted to, and RSUs are issued as, unrestricted shares of Class A Common Stock. These awards are subject to forfeiture if a participant leaves our company for reasons other than retirement, disability, death or termination by us without cause prior to the vesting date. Restricted shares are expensed and recorded in Class A Common Stock on the Consolidated Balance Sheets over the requisite service period based on the value of the shares on the grant date. RSUs are expensed and recorded in Additional paid-in capital on the Consolidated Balance Sheets over the requisite service period based on the value of the shares on the grant date. The total restricted stock and RSUs expense and associated tax benefit in 2012, 2011 and 2010 are as follows: Restricted Stock and RSUs February 24, 2012 Year Ended February 25, 2011 February 26, 2010 Expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tax benefit $3.2 1.0 $1.5 0.5 $1.3 0.5 Holders of restricted stock and RSUs receive cash dividends equal to the dividends we declare and pay on our Class A Common Stock, which are included in Dividends paid on the Consolidated Statements of Cash Flows. The 2012 activity for restricted stock and RSUs is as follows: Nonvested Shares Nonvested as of February 25, 2011 . . . . Granted . . . . . . . . . . . . . . . . . . . . . . . . . Vested . . . . . . . . . . . . . . . . . . . . . . . . . . Forfeited . . . . . . . . . . . . . . . . . . . . . . . . Restricted Shares 3,566 — (3,566) — Restricted Stock Units 496,151 475,955 (77,769) (13,500) Total 499,717 475,955 (81,335) (13,500) Nonvested as of February 24, 2012 . . . . — 880,837 880,837 Weighted-Average Grant Date Fair Value per Share 7.71 9.64 8.04 6.46 8.70 There was $3.6 of remaining unrecognized compensation cost related to restricted stock and RSUs as of February 24, 2012. That cost is expected to be recognized over a weighted-average period of 2.2 years. The total fair value of restricted stock and RSUs vested was $0.8, $2.3 and $1.4 during 2012, 2011 and 2010, respectively. Grant Date Fair Value per Share Weighted-average grant date fair value per share of restricted shares and RSUs granted during 2012, 2011 and 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . February 24, 2012 Year Ended February 25, 2011 February 26, 2010 $9.64 $8.69 $5.97 90 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Stock Options Information relating to our stock options is as follows: Unexercised Options Outstanding Number of Shares Weighted-Average Option Price per Share Weighted-Average Remaining Contractual Term Aggregate Intrinsic Value (millions) February 25, 2011 . . . . . . . . . 3,149,080 Options exercised . . . . . . . . Options forfeited and — expired . . . . . . . . . . . . . . . (936,151) February 24, 2012 . . . . . . . . . 2,212,929 $13.91 — 11.93 14.73 0.1 — The exercise price per share of options outstanding ranged from $9.73 to $14.81 as of February 24, 2012 and $9.73 to $16.03 as of February 25, 2011. All unexercised options outstanding as of February 24, 2012 were exercisable. Information relating to the intrinsic value of option exercises under all share-based payment arrangements is as follows: Intrinsic Value February 24, 2012 Year Ended February 25, 2011 February 26, 2010 Intrinsic value of options exercised . . . . . . . . . . . . . . . $— $— $— Unrestricted Share Grants Under the Incentive Compensation Plan, unrestricted shares may be issued to members of the Board of Directors as compensation for director’s fees, as a result of directors’ elections to receive unrestricted shares in lieu of cash payment. We granted a total of 38,888, 41,720 and 44,346 unrestricted shares at a weighted average grant date fair value per share of $8.39, $7.73 and $5.44 during 2012, 2011 and 2010, respectively. 17. COMMITMENTS AND GUARANTEES Commitments We lease certain sales offices, showrooms, warehouses and equipment under non-cancelable operating leases that expire at various dates through fiscal year 2023. During the normal course of business, we have entered into sale-leaseback arrangements for certain facilities. Accordingly, these leases are accounted for as operating leases and the related gains from the sale of the properties are recorded as deferred gains and are amortized over the lease term. In Q4 2011, we completed the sale and leaseback of a facility in Canada, which generated $24.7 of cash and resulted in a $15.9 pre-tax gain. We recognized $10.6 of this gain as a restructuring item in Q4 2011 and deferred the remaining gain over the five-year lease term associated with the space we are leasing back. In Q3 2011, we completed the sale and leaseback of a facility in Malaysia, which generated $13.0 of cash and resulted in a $3.2 pre-tax gain. We deferred the entire amount of this gain over the six-year lease term associated with the space we are leasing back. Total deferred gains, including the facilities in Malaysia and Canada, are included as a component of Other long-term liabilities, on the Consolidated Balance Sheets and amounted to $18.1 as of February 24, 2012 and $20.8 as of February 25, 2011. 91 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Our estimated future minimum annual rental commitments and sublease rental income under non-cancelable operating leases are as follows: Year Ending in February Minimum annual rental commitments Minimum annual sublease rental income Minimum annual rental commitments, net 2013 . . . . . . . . . . . . . . . . . . 2014 . . . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . . . 2017 . . . . . . . . . . . . . . . . . . Thereafter . . . . . . . . . . . . . $ 51.1 42.0 34.5 26.8 20.8 24.7 $199.9 $ (6.4) (5.2) (5.1) (5.1) (5.1) (5.9) $(32.8) $ 44.7 36.8 29.4 21.7 15.7 18.8 $167.1 Rent expense under all operating leases, net of sublease rental income and excluding lease impairment charges recorded as restructuring costs, was $50.0 for 2012, $41.4 for 2011 and $45.8 for 2010. Sublease rental income was $7.8 for 2012, $5.0 for 2011 and $6.8 for 2010. Lease impairment charges recorded as restructuring costs were $3.0 for 2012, $1.2 for 2011 and $1.2 for 2010. We have outstanding capital expenditure commitments of $12.9. Guarantees and Performance Bonds The maximum amount of future payments (undiscounted and without reduction for any amounts that may possibly be recovered from third parties) we could be required to make under guarantees and performance bonds are as follows: Guarantees and Performance Bonds Performance bonds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guarantees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . February 24, 2012 February 25, 2011 $0.1 0.3 $0.4 $14.8 1.8 $16.6 We are party to performance bonds for certain installation or construction activities of certain dealers. Under these agreements, we are liable to make financial payments if the installation or construction activities are not completed under their specified guidelines and claims are filed. Projects with performance bonds have completion dates typically around one year. Where we have supplied performance bonds, we have the ability to step in and cure performance failures thereby mitigating our potential losses. No loss has been experienced under these performance bonds, and we had no reserves recorded related to our potential exposure as of February 24, 2012 and February 25, 2011. We are contingently liable under guarantees to third parties for the benefit of certain dealers in the event of default of a financial obligation. The guarantees generally have terms ranging from one to five years. We had no reserves recorded related to these guarantees as of February 24, 2012 and February 25, 2011. We occasionally provide guarantees of the performance of certain of our dealers to third parties. These performance guarantees typically relate to dealer services such as delivery and installation of products. In the event a dealer cannot complete these services in a timely manner, we guarantee the 92 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. completion of these activities. It is not possible to estimate the potential exposure under these types of guarantees because of the conditional nature of our obligations and the unique facts and circumstances involved in each particular agreement; however, we have never experienced a material loss as a result of such guarantees and do not believe any potential loss would be material. 18. REPORTABLE SEGMENTS As of the end of Q1 2012, we realigned our reportable segments for financial reporting purposes primarily as a result of organizational changes to strengthen our position as a globally integrated enterprise. The organizational changes consisted of the realignment of the reporting structure for the Steelcase brand in North America, Latin America and the region of Europe, the Middle East and Africa (“EMEA”). As a result of these changes, our reportable segments were realigned to reflect the organizational structure used by the Chief Executive Officer for making operating and investment decisions and assessing performance. Our reportable segments now consist of the Americas segment, the EMEA segment and the Other category. Unallocated corporate expenses are reported as Corporate. The Americas segment serves customers in the U.S., Canada and Latin America with a portfolio of integrated architecture, furniture and technology products marketed to corporate, government, healthcare, education and retail customers through the Steelcase, Turnstone, Details and Nurture by Steelcase brands. In addition, the Coalesse operating segment has been aggregated with the Americas. The EMEA segment serves customers in Europe, the Middle East and Africa primarily under the Steelcase brand, with an emphasis on freestanding furniture systems, storage and seating solutions. The Other category includes Asia Pacific, PolyVision and Designtex. IDEO was included in the Other category through Q3 2011, but due to the ownership transition, our remaining 20% share of IDEO income has been recorded as a non-operating item since Q4 2011. See additional disclosure regarding the IDEO ownership transition in Note 19. Asia Pacific serves customers in Asia and Australia primarily under the Steelcase brand with an emphasis on freestanding furniture systems, storage and seating solutions. PolyVision designs and distributes visual communication products, such as interactive electronic whiteboards, including a family of interactive electronic whiteboards called e-no. PolyVision also manufactures steel and ceramic surfaces for use in multiple applications, but primarily for sale to third-party fabricators to create static whiteboards sold in the primary and secondary education markets in the U.S. and Europe. Designtex designs and sells surface materials including textiles and wall coverings which are specified by architects and designers directly to end-use customers primarily in North America. We primarily review and evaluate operating income by segment in both our internal review processes and for external financial reporting. Total assets by segment include manufacturing and other assets associated with each segment. Corporate costs include portions of shared service functions such as information technology, human resources, finance, executive, corporate facilities, legal and research. Approximately 82% of corporate expenses were charged to the operating segments in 2012, 2011 and 2010 as part of a corporate allocation. Unallocated corporate expenses are reported as Corporate. Assets in Corporate consist primarily of unallocated cash and investment balances and variable life COLI balances. 93 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. No single customer represented more than 5% of our consolidated revenue in 2012, 2011 or 2010. Operating Segment Data Americas EMEA Other Corporate Consolidated Fiscal 2012 Revenue . . . . . . . . . . . . . . . . . . . . . . . . $1,842.5 130.5 Operating income (loss) . . . . . . . . . . . . 858.3 Total assets . . . . . . . . . . . . . . . . . . . . . 46.6 Capital expenditures . . . . . . . . . . . . . . Depreciation & amortization . . . . . . . . 36.6 Fiscal 2011 Revenue . . . . . . . . . . . . . . . . . . . . . . . . $1,504.6 70.6 Operating income (loss) . . . . . . . . . . . . 794.8 Total assets . . . . . . . . . . . . . . . . . . . . . 28.4 Capital expenditures . . . . . . . . . . . . . . Depreciation & amortization . . . . . . . . 38.7 Fiscal 2010 Revenue . . . . . . . . . . . . . . . . . . . . . . . . $1,389.4 50.4 Operating income (loss) . . . . . . . . . . . . 857.9 Total assets . . . . . . . . . . . . . . . . . . . . . 16.5 Capital expenditures . . . . . . . . . . . . . . 44.2 Depreciation & amortization . . . . . . . . $603.1 (7.8) 323.5 12.7 13.4 $547.3 (18.4) 351.5 10.3 16.2 $530.3 (22.0) 299.3 10.8 17.7 $303.9 4.8 206.2 4.4 6.1 $385.2 13.4 212.0 5.9 9.1 $372.0 (22.1) 261.1 7.9 12.3 $ — (30.4) 313.0 1.2 0.3 $ — (14.1) 638.2 1.4 0.4 $ — (17.8) 258.9 — — $2,749.5 97.1 1,701.0 64.9 56.4 $2,437.1 51.5 1,996.5 46.0 64.4 $2,291.7 (11.5) 1,677.2 35.2 74.2 We evaluate performance and allocate resources primarily based on operating income. The accounting policies of each of the reportable segments are the same as those described in Note 2. Corporate assets increased significantly in 2011 due to the investment of the net proceeds from the 2021 Notes and subsequently decreased significantly due to repayment of the 2021 Notes. Revenue comparisons have been impacted by divestitures, deconsolidations and ownership transitions along with currency translation effects. In addition, operating income (loss) has been significantly impacted by variable life COLI income and restructuring costs. Reportable geographic information is as follows: Reportable Geographic Data February 24, 2012 Year Ended February 25, 2011 February 26, 2010 Revenue: United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Long-lived Assets: United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,469.7 822.0 $2,291.7 $1,751.0 998.5 $2,749.5 $ 688.7 151.5 $ 840.2 $1,518.5 918.6 $2,437.1 $ 665.9 162.4 $ 828.3 94 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Revenue is attributable to countries based on the location of the customer. No country other than the U.S. represents greater than 10% of our consolidated revenue or long-lived assets. In 2012, foreign revenues and long-lived assets represented approximately 36% and 18% of consolidated amounts, respectively. Our EMEA business is spread across a number of geographic regions, with Western Europe representing approximately 85% of EMEA revenue in 2012. Our global product offerings consist of furniture, interior architecture, technology and services. These product offerings are marketed, distributed and managed primarily as a group of similar products on an overall portfolio basis. The following is a summary of net sales by product category. As product line information is not readily available for the Company as a whole, this summary represents a reasonable estimate of net sales by product category based on the best information available: Product Category Data February 24, 2012 Year Ended February 25, 2011 February 26, 2010 Systems and storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Seating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other (1) $1,306.1 821.6 621.8 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $2,749.5 $1,036.6 678.9 721.6 $2,437.1 $ 944.1 595.9 751.7 $2,291.7 (1) Other consists primarily of consolidated dealers, textiles and surface materials, static and electronic whiteboards and other uncategorized product lines, and services, none of which are individually greater than 10% of consolidated revenue. 19. DIVESTITURES, ACQUISITIONS, OWNERSHIP TRANSITIONS AND DECONSOLIDATIONS Divestiture of PolyVision Division In Q2 2012, we completed the sale of PolyVision’s remaining low margin whiteboard fabrication business in Europe to a third party for proceeds totaling $2.3. The transaction included the sale of PolyVision SAS (France) and PolyVision A/S (Denmark) and resulted in a loss of $0.9 recorded in Restructuring costs on the Consolidated Statements of Operations. Our Consolidated Statements of Operations included the following related to PolyVision SAS and PolyVision A/S: February 24, 2012 Year Ended February 25, 2011 February 26, 2010 Revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross profit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income (loss) $8.6 1.6 0.1 $17.1 3.5 0.6 $18.2 3.4 (1.4) Dealer Acquisition In Q1 2012, Office Environments of New England, LLC (“OENE”), a wholly-owned subsidiary of Steelcase Inc., acquired substantially all the assets of bkm Total Office (“BKM”) for cash consideration of approximately $18.7. OENE and BKM, both authorized Steelcase dealers, have combined to create 95 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. a regional enterprise supporting workplace needs that will offer a broadened portfolio of products and services and expanded geographical coverage in New England. We completed the final purchase price allocation in Q3 2012 which resulted in goodwill and intangible assets valuations of $2.0 and $0.3, respectively. The combined dealers are included in the Americas segment. The purchase of BKM did not have a material impact on our consolidated financial statements. IDEO Ownership Transition In Q4 2011, certain members of the management of IDEO purchased a controlling interest in IDEO pursuant to an agreement entered into during 2008. We retained a 20% equity interest in IDEO, and we expect to continue our collaborative relationship. This transaction generated $30 of cash and resulted in a Q4 2011 pre-tax gain of $13.2 recorded in Operating Expenses on the Consolidated Statements of Operations within Corporate. In Q4 2011, we deconsolidated the operations of IDEO and began recording our share of IDEO’s earnings as equity in earnings of unconsolidated affiliates in Other income (expense), net on the Consolidated Statements of Operations. For the years ended February 25, 2011 and February 26, 2010, our Consolidated Statements of Operations included the following related to IDEO: IDEO February 25, 2011 February 26, 2010 Year Ended Revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross profit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $103.4 47.1 11.8 $112.9 46.6 7.8 (1) Operating income did not include variable compensation expense of approximately $7 earned by IDEO management in 2011 related to a contingent stock bonus program that was recognized and applied toward the purchase price in Q4 2011. Deconsolidations In Q1 2011, based on the new accounting statement which changed the consolidation guidance for variable interest entities, we deconsolidated a variable interest dealer in our Americas segment which had no effect on net income. In addition, we deconsolidated a variable interest dealer in our Americas segment in Q3 2010 after it was purchased by an independent third party. The loss recognized upon deconsolidation was not material. For the year ended February 26, 2010, our Consolidated Statements of Operations included the following related to the consolidation of these dealers: Dealer Deconsolidations Year Ended February 26, 2010 Revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross profit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $62.7 22.0 1.4 96 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. 20. RESTRUCTURING COSTS In Q2 2012, we announced the closure of our Morocco manufacturing facility within our EMEA segment. In conjunction with the closure, we recorded $6.8 of employee termination costs, $0.3 of business exit and other related costs, and a $4.1 gain related to the sale of the facility. In Q2 2012, we completed the sale of PolyVision’s remaining low margin whiteboard fabrication business in Europe to a third party which resulted in a net loss of $0.9 recorded in Restructuring costs in the Other category during 2012. In Q4 2011, we announced the planned closure of three additional manufacturing facilities in North America as part of our ongoing efforts to improve the fitness of our business and strengthen the Company's long-term competitiveness. We are in the process of moving production within these facilities to other Steelcase locations in North America and expect the manufacturing consolidation to continue into fiscal 2014. We currently estimate the cash restructuring costs associated with these actions will be approximately $40, with approximately $30 related to workforce reductions and approximately $10 related to costs associated with manufacturing consolidation and production moves. During 2012, we incurred $14.3 of employee termination costs and $3.6 of business exit and other related costs. During 2011, we incurred $10.1 of restructuring costs primarily due to workforce reductions. In Q1 2011, we announced a project to reorganize our European manufacturing operations on the basis of specialized competencies. This project is now complete, and restructuring costs totaled $1.9 in 2012 and $18.6 in 2011. The majority of these costs related to workforce reductions and some additional costs for manufacturing consolidation and production moves within the EMEA segment. In 2012, the restructuring costs primarily related to contingencies associated with a former plant in France, which was sold in Q4 2010. The remaining restructuring costs incurred in 2011 primarily related to several smaller actions to consolidate manufacturing facilities and reorganize other areas of our business, offset by a $10.6 gain recorded in the Americas related to the sale and partial leaseback of a facility in Canada. During 2010, we completed a series of actions, announced in Q2 2010, to reduce our global workforce and consolidate manufacturing facilities. We incurred related costs associated with these actions of $31.2, mainly attributable to employee termination costs. The Americas segment, EMEA segment and Other category incurred costs of $9.8, $14.7 and $6.7, respectively. During 2010, we completed a series of actions, announced in Q4 2009, to consolidate manufacturing and distribution facilities in North America, reduce our white-collar workforce and other operating costs globally and expand our white-collar reinvention initiatives. Total related costs associated with these actions in 2010 were $3.7, mainly attributable to employee termination costs. The Americas segment, EMEA segment and Other category incurred costs in 2010 of $3.2, $0.3 and $0.2, respectively. 97 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. Restructuring costs are summarized in the following table: Restructuring Costs February 24, 2012 Year Ended February 25, 2011 February 26, 2010 Cost of sales: Americas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . EMEA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating expenses: Americas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . EMEA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $20.2 5.0 1.0 26.2 1.5 3.0 (0.2) 4.3 $ 6.6 18.7 0.5 25.8 1.1 0.4 3.3 4.8 $30.5 $30.6 $ 8.5 10.1 3.4 22.0 4.1 4.9 3.9 12.9 $34.9 Below is a summary of the charges, payments and adjustments to the restructuring reserve balance during 2012, 2011 and 2010: Restructuring Reserve Workforce Reductions Business Exits and Related Costs Reserve balance as of February 27, 2009 . . . . . . . . . . . . . . . . . Additions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 11.5 23.5 (28.2) — Reserve balance as of February 26, 2010 . . . . . . . . . . . . . . . . . $ 6.8 Additions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38.3 (19.6) 0.2 $ 4.6 11.4 (11.7) (0.8) $ 3.5 (7.7) (4.6) 10.1 Total $ 16.1 34.9 (39.9) (0.8) $ 10.3 30.6 (24.2) 10.3 Reserve balance as of February 25, 2011 . . . . . . . . . . . . . . . . . $ 25.7 $ 1.3 $ 27.0 Additions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25.6 (38.2) (0.2) 4.9 (6.9) 5.4 30.5 (45.1) 5.2 Reserve balance as of February 24, 2012 . . . . . . . . . . . . . . . . . $ 12.9 $ 4.7 $ 17.6 The workforce reductions reserve balance as of February 24, 2012 primarily relates to estimated employee termination costs associated with the Q4 2011 announcement. The adjustments to the business exits and related costs in 2012 primarily relate to the $4.1 gain associated with the sale of the Morocco facility. The adjustments to the business exits and related costs in 2011 primarily relate to the $10.6 gain associated with the sale and partial leaseback of a facility in Canada. 98 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS—(Continued) STEELCASE INC. 21. UNAUDITED QUARTERLY RESULTS Unaudited Quarterly Results First Quarter Second Quarter Third Quarter Fourth Quarter Total 2012 Revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross profit . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income . . . . . . . . . . . . . . . . . . . . . . . Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Basic earnings per share . . . . . . . . . . . . . . . . . . Diluted earnings per share . . . . . . . . . . . . . . . . 2011 Revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross profit Operating income (loss) . . . . . . . . . . . . . . . . . . . Net income (loss) . . . . . . . . . . . . . . . . . . . . . . . . Basic earnings (loss) per share . . . . . . . . . . . . . Diluted earnings (loss) per share . . . . . . . . . . . $639.4 183.1 15.0 7.5 0.06 0.06 $541.8 161.5 (1.4) (11.1) (0.08) (0.08) $700.5 201.2 25.4 11.9 0.09 0.09 $599.8 170.6 6.5 2.8 0.02 0.02 $719.4 219.8 38.2 22.4 0.17 0.17 $672.6 203.9 26.8 18.3 0.14 0.14 $690.2 205.6 18.5 14.9 0.11 0.11 $622.9 181.5 19.6 10.4 0.08 0.08 $2,749.5 809.7 97.1 56.7 0.43 0.43 $2,437.1 717.5 51.5 20.4 0.15 0.15 22. SUBSEQUENT EVENT On March 19, 2012 we entered into a $125 million committed five-year unsecured revolving syndicated credit facility (“New Facility”). The New Facility amends and restates our previous unsecured syndicated credit facility (“Old Facility”) that was scheduled to expire in December 2012. At our option, and subject to certain conditions, we may increase the aggregate commitment under the New Facility by up to $75 million by obtaining at least one commitment from one of the lenders. There are currently no borrowings outstanding under the New Facility. We can use borrowings under the New Facility for general corporate purposes, including friendly acquisitions. Interest on borrowings under the New Facility is based on the rate, as selected by us, between the following two options: (cid:129) The greatest of the prime rate, the Federal fund effective rate plus 0.5%, and the Eurocurrency rate for a one month interest period plus 1%, plus the applicable margin as set forth in the credit agreement; or (cid:129) The Eurocurrency rate plus the applicable margin as set forth in the credit agreement. The New Facility requires us to satisfy two financial covenants: (cid:129) A maximum leverage ratio covenant, which is measured by the ratio of (x) indebtedness (as determined under the credit agreement) less excess liquidity (as determined under the credit agreement) to (y) the trailing four quarter Adjusted EBITDA (as determined under the credit agreement) and is required to be no greater than 3:1. (In the context of certain permitted acquisitions, we have a one-time ability, subject to certain conditions, to increase the maximum ratio to 3.25 to 1.0 for four consecutive quarters). (cid:129) A minimum interest coverage ratio covenant, which is measured by the ratio of (y) trailing four quarter Adjusted EBITDA (as determined under the credit agreement) to (z) trailing four quarter interest expense and is required to be no less than 3.5:1. 99 The New Facility requires us to comply with certain other covenants, including a restriction on the aggregate amount of cash dividend payments and share repurchases in any fiscal year. In general, as long as our leverage ratio is less than 2.50 to 1.0, there is no restriction on cash dividends and share repurchases. If our leverage ratio is between 2.50 to 1.0 and the maximum then permitted, our ability to pay more than $35.0 million in cash dividends and share repurchases in aggregate in any fiscal year may be restricted, depending on our liquidity. Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure: None. Item 9A. Controls and Procedures: (a) Disclosure Controls and Procedures. Our management, under the supervision and with the participation of our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act, as amended), as of February 24, 2012. Based on such evaluation, our Chief Executive Officer and Chief Financial Officer concluded that as of February 24, 2012, our disclosure controls and procedures were effective in (1) recording, processing, summarizing and reporting, on a timely basis, information required to be disclosed by us in the reports that we file or submit under the Exchange Act and (2) ensuring that information required to be disclosed by us in such reports is accumulated and communicated to our management, including our Chief Executive Officer and our Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure. (b) Pursuant to Section 404 of the Sarbanes-Oxley Act of 2002, we have included a report of management’s assessment of the design and effectiveness of our internal control over financial reporting as part of this Report. The independent registered public accounting firm of Deloitte & Touche LLP also attested to, and reported on, the effectiveness of our internal control over financial reporting. Management’s report and the independent registered public accounting firm’s attestation report are included in this Report in Item 8: Financial Statements and Supplementary Data under the captions entitled “Management’s Report on Internal Control Over Financial Reporting” and “Report of Independent Registered Public Accounting Firm.” (c) Internal Control Over Financial Reporting. There were no changes in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) during our fourth fiscal quarter that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. Item 9B. Other Information: None. PART III Item 10. Directors, Executive Officers and Corporate Governance: Certain information regarding executive officers required by this Item is set forth as a Supplementary Item at the end of Part I of this Annual Report on Form 10-K. Other information required by this item is contained in Item 1: Business under the caption “Available Information” or in our 2012 Proxy Statement under the captions “Proposal 1 — Election of Directors,” “Section 16(a) Beneficial Ownership Reporting Compliance,” “Other Corporate Governance Matters” and “Committees of the Board of Directors” and is incorporated into this Report by reference. 100 Item 11. Executive Compensation: The information required by Item 11 is contained in our 2012 Proxy Statement, under the captions “Committees of the Board of Directors,” “Compensation Committee Report,” “Compensation Discussion and Analysis,” “Executive Compensation, Retirement Programs and Other Arrangements” and “Director Compensation,” and is incorporated into this Report by reference. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters: The information required by Item 12 that is not listed below is contained in our 2012 Proxy Statement, under the caption “Stock Ownership of Management and Certain Beneficial Owners,” and is incorporated into this Report by reference. Securities authorized for issuance under equity compensation plans as of February 24, 2012 are as follows: Number of securities to be issued upon exercise of outstanding options, warrants and rights Weighted-average exercise price of outstanding options, warrants and rights Number of securities remaining available for future issuance under equity compensation plans (excluding securities reflected in the second column) 5,623,456(1) $14.73(2) 11,513,445 Plan Category Equity compensation plans approved by security holders . . . . . . . . . . . . . . . . . . Equity compensation plans not approved by security holders . . . . . . . . . . . . . . . . . . Total . . . . . . . . . . . . . . . . . . . . . . 5,623,456 — n/a 14.73 — 11,513,445 (1) This amount includes the maximum number of shares that may be issued under outstanding performance units; however, the actual number of shares which may be issued will be determined based on the satisfaction of certain criteria, and therefore may be significantly lower. (2) The weighted average exercise price relates to stock options, and excludes performance units and restricted stock units, as there is no exercise price associated with these awards. All equity awards were granted under our Incentive Compensation Plan. See Note 16 to the consolidated financial statements for additional information. Item 13. Certain Relationships and Related Transactions, and Director Independence: The information required by Item 13 is contained in our 2012 Proxy Statement, under the captions “Related Person Transactions” and “Director Independence,” and is incorporated into this Report by reference. Item 14. Principal Accounting Fees and Services: The information required by Item 14 is contained in our 2012 Proxy Statement under the caption “Fees Paid to Principal Independent Auditor” and is incorporated into this Report by reference. 101 PART IV Item 15. Exhibits, Financial Statement Schedules: (a) Financial Statements and Schedules 1. Financial Statements (Item 8) The following consolidated financial statements of the Company are filed as part of this Report: (cid:129) Management’s Report on Internal Control Over Financial Reporting (cid:129) Reports of Independent Registered Public Accounting Firm (cid:129) Consolidated Statements of Operations for the Years Ended February 24, 2012, February 25, 2011 and February 26, 2010 (cid:129) Consolidated Balance Sheets as of February 24, 2012 and February 25, 2011 (cid:129) Consolidated Statements of Changes in Shareholders’ Equity for the Years Ended February 24, 2012, February 25, 2011 and February 26, 2010 (cid:129) Consolidated Statements of Cash Flows for the Years Ended February 24, 2012, February 25, 2011 and February 26, 2010 (cid:129) Notes to the Consolidated Financial Statements 2. Financial Statement Schedules (S-1) Schedule II—Valuation and Qualifying Accounts All other schedules required by Form 10-K have been omitted because they are not applicable or the required information is disclosed elsewhere in this Report. 3. Exhibits Required by Securities and Exchange Commission Regulation S-K See Index of Exhibits (b) Exhibits The response to this portion of Item 15 is submitted as a separate section of this Report. See Item 15(a)(3) above. (c) Financial Statement Schedules The response to this portion of Item 15 is submitted as a separate section of this Report. See Item 15(a)(2) above. 102 Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. SIGNATURES STEELCASE INC. By: /s/ MARK T. MOSSING Mark T. Mossing Corporate Controller and Chief Accounting Officer (Duly Authorized Officer and Principal Accounting Officer) Date: April 23, 2012 Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant in the capacities and on the dates indicated: Signature Title Date /s/ JAMES P. HACKETT James P. Hackett President and Chief Executive Officer, Director (Principal Executive Officer) /s/ DAVID C. SYLVESTER David C. Sylvester Senior Vice President, Chief Financial Officer (Principal Financial Officer) April 23, 2012 April 23, 2012 /s/ MARK T. MOSSING Mark T. Mossing Corporate Controller and Chief Accounting Officer (Principal Accounting Officer) April 23, 2012 /s/ WILLIAM P. CRAWFORD William P. Crawford Director /s/ CONNIE K. DUCKWORTH Connie K. Duckworth Director /s/ DAVID W. JOOS David W. Joos Director /s/ ELIZABETH VALK LONG Elizabeth Valk Long Director /s/ ROBERT C. PEW III Robert C. Pew III /s/ CATHY D. ROSS Cathy D. Ross Chair of the Board of Directors, Director Director 103 April 23, 2012 April 23, 2012 April 23, 2012 April 23, 2012 April 23, 2012 April 23, 2012 Signature Title Date /s/ PETER M. WEGE II Peter M. Wege II Director /s/ P. CRAIG WELCH, JR. P. Craig Welch, Jr. Director /s/ KATE PEW WOLTERS Kate Pew Wolters Director April 23, 2012 April 23, 2012 April 23, 2012 104 SCHEDULE II STEELCASE INC. VALUATION AND QUALIFYING ACCOUNTS Allowance for Losses on Accounts Receivable Balance as of beginning of period . . . . . . . . . . . . . . . . . . . Additions: Charged to costs and expenses . . . . . . . . . . . . . . . . . . . . Charged to other accounts . . . . . . . . . . . . . . . . . . . . . . . . Deductions (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other adjustments (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . February 24, 2012 $23.1 Year Ended February 25, 2011 $20.6 February 26, 2010 $ 29.6 2.0 (0.2) (4.7) (0.6) 7.8 0.2 (5.0) (0.5) 4.9 1.7 (16.6) 1.0 Balance as of end of period . . . . . . . . . . . . . . . . . . . . . . . . $19.6 $23.1 $ 20.6 (1) Primarily represents excess of accounts written off over recoveries. (2) Primarily currency translation adjustments and deconsolidations. Valuation Allowance for Deferred Income Tax Assets Balance as of beginning of period . . . . . . . . . . . . . . . . . . . Additions: Charged to costs and expenses . . . . . . . . . . . . . . . . . . . . Charged to other accounts . . . . . . . . . . . . . . . . . . . . . . . . Deductions and expirations . . . . . . . . . . . . . . . . . . . . . . . . Other adjustments (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . February 24, 2012 $34.9 Year Ended February 25, 2011 $38.2 February 26, 2010 $26.9 2.5 — (1.8) (1.1) 1.2 — (4.1) (0.4) 8.9 — (1.1) 3.5 Balance as of end of period . . . . . . . . . . . . . . . . . . . . . . . . $34.5 $34.9 $38.2 (1) Primarily currency translation adjustments. S-1 Exhibit No. 3.1 3.2 4.1 4.2 4.3 4.4 4.5 10.1 10.2 10.3 10.4 10.5 10.6 10.7 10.8 10.9 10.10 10.11 10.12 10.13 10.14 10.15 10.16 10.17 10.18 10.19 10.20 10.21 10.22 10.23 10.24 10.25 Index of Exhibits Description Second Restated Articles of Incorporation of the Company, as amended (1) Amended By-laws of Steelcase Inc., as amended July 13, 2011 (2) Indenture for Senior Debt Securities, dated as of August 7, 2006 among Steelcase Inc. as Issuer and JP Morgan Trust Company, National Association as Trustee (3) Form of Global Note Representing 6.5% Senior Notes Due 2011 (4) Officers’ Certificate of Steelcase establishing the terms of the 6.5% Senior Notes Due 2011 (5) Form of Global Note representing the 6.375% Senior Notes due 2021 (6) Officers’ Certificate of Steelcase Inc. establishing the terms of the 6.375% Senior Notes due 2021 (7) Credit Agreement, dated as of December 16, 2009 among Steelcase Inc. and JPMorgan Chase Bank, NA., as Administrative Agent; Bank of America, NA., as Syndication Agent; Fifth Third Bank, as Documentation Agent; and certain other lenders (8) Steelcase Inc. Restoration Retirement Plan (9) Steelcase Inc. Deferred Compensation Plan (10) 2009-1 Amendment to the Steelcase Inc. Deferred Compensation Plan (11) Deferred Compensation Agreement dated January 12, 1998, between Steelcase Inc. and James P. Hackett (12) 2009-1 Amendment to Deferred Compensation Agreement dated January 12, 1998, between Steelcase Inc. and James P. Hackett (13) Deferred Compensation Agreement dated May 4, 1998, between Steelcase Inc. and William P. Crawford (14) Steelcase Inc. Non-Employee Director Deferred Compensation Plan (15) 2012-1 Amendment to the Steelcase Inc. Non-Employee Director Deferred Compensation Plan Steelcase Inc. Executive Severance Plan (16) 2009-1 Amendment to the Steelcase Inc. Executive Severance Plan (17) 2010-1 Amendment to the Steelcase Inc. Executive Severance Plan (18) 2010-2 Amendment to the Steelcase Inc. Executive Severance Plan (19) Steelcase Inc. Executive Supplemental Retirement Plan, as amended and restated as of March 27, 2003 (20) 2006-1 Amendment to the Steelcase Inc. Executive Supplemental Retirement Plan (21) 2006-2 Amendment to the Steelcase Inc. Executive Supplemental Retirement Plan (22) 2009-1 Amendment to the Steelcase Inc. Executive Supplemental Retirement Plan (23) 2012-1 Amendment to the Steelcase Inc. Executive Supplemental Retirement Plan Steelcase Inc. Management Incentive Plan, as amended and restated as of February 24, 2007 (24) 2008-1 Amendment to the Steelcase Inc. Management Incentive Plan (25) 2009-1 Amendment to the Steelcase Inc. Management Incentive Plan (26) Steelcase Inc. Incentive Compensation Plan, as amended and restated as of February 27, 2010 (27) Steelcase Inc. Incentive Compensation Plan Form of Stock Option Agreement for Board of Directors (28) Steelcase Inc. Incentive Compensation Plan Form of Stock Option Agreement for Executive Management Team (29) Steelcase Inc. Incentive Compensation Plan Form of Stock Option Agreement for Participants in the United States (30) E-1 Exhibit No. 10.26 10.27 10.28 10.29 10.30 10.31 10.32 10.33 10.34 10.35 21.1 23.1 31.1 31.2 32.1 99.1 99.2 101.INS 101.SCH 101.CAL 101.LAB 101.PRE 101.DEF Description Steelcase Inc. Incentive Compensation Plan Form of Performance Units Agreement (FY 2010) (31) Steelcase Inc. Incentive Compensation Plan Form of Performance Units Agreement (FY 2011) (32) Steelcase Inc. Incentive Compensation Plan Form of Performance Units Agreement (FY 2012) (33) Steelcase Inc. Incentive Compensation Plan Form of Restricted Stock Units Agreement (FY 2009) (34) Summary of Steelcase Benefit Plan for Outside Directors (35) Summary of Compensation for the Board of Directors of Steelcase Inc., as updated October 11, 2011 (36) Aircraft Time-Sharing Agreement, dated December 15, 2005, between Steelcase Inc. and James P. Hackett (37) Aircraft Time-Sharing Agreement, dated December 15, 2005, between Steelcase Inc. and James P. Hackett (38) Amendment to Aircraft Time-Sharing Agreement, dated May 18, 2009, between Steelcase Inc. and James P. Hackett (39) Second Amendment to Aircraft Time-Sharing Agreement, dated November 9, 2011, between Steelcase Inc. and James P. Hackett (40) Subsidiaries of the Registrant Consent of Deloitte & Touche LLP Certification of CEO pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 Certification of CFO pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 Certification of CEO and CFO pursuant to 18 U.S.C. Section 1350, pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 Asset Purchase Agreement between Steelcase Financial Services Inc. and General Electric Capital Corporation, dated May 24, 2002 (41) Guaranty by Steelcase Inc., in favor of General Electric Capital Corporation, dated May 24, 2002 (41) XBRL Instance Document XBRL Schema Document XBRL Calculation Linkbase Document XBRL Labels Linkbase Document XBRL Presentation Linkbase Document XBRL Definition Linkbase Document (1) Filed as Exhibit 3.1 to the Company’s Form 8-K, as filed with the Commission on July 15, 2011 (commission file number 001-13873), and incorporated herein by reference. (2) Filed as Exhibit 3.2 to the Company’s Form 8-K, as filed with the Commission on July 15, 2011 (commission file number 001-13873), and incorporated herein by reference. (3) Filed as Exhibit No. 4.1 to the Company’s Form 8-K, as filed with the Commission on August 7, 2006 (commission file number 001-13873), and incorporated herein by reference. (4) Filed as Exhibit No. 4.2 to the Company’s Form 8-K, as filed with the Commission on August 7, 2006 (commission file number 001-13873), and incorporated herein by reference. (5) Filed as Exhibit No. 4.3 to the Company’s Form 8-K, as filed with the Commission on August 7, 2006 (commission file number 001-13873), and incorporated herein by reference. (6) Filed as Exhibit No. 4.2 to the Company’s Form 8-K, as filed with the Commission on February 3, 2011 (commission file number 001-13873), and incorporated herein by reference. E-2 (7) Filed as Exhibit No. 4.3 to the Company’s Form 8-K, as filed with the Commission on February 3, 2011 (commission file number 001-13873), and incorporated herein by reference. (8) Filed as Exhibit No. 10.1 to the Company's Form 8-K, as filed with the Commission on December 17, 2009 (commission file number 001-13873), and incorporated herein by reference. (9) Filed as Exhibit No. 10.1 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended November 28, 2008, as filed with the Commission on January 7, 2009 (commission file number 001-13873), and incorporated herein by reference. (10) Filed as Exhibit No. 10.3 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended November 28, 2008, as filed with the Commission on January 7, 2009 (commission file number 001-13873), and incorporated herein by reference. (11) Filed as Exhibit No. 10.4 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended November 28, 2008, as filed with the Commission on January 7, 2009 (commission file number 001-13873), and incorporated herein by reference. (12) Filed as Exhibit No. 10.1 to Amendment 2 to the Company’s Registration Statement on Form S-1, as filed with the Commission on January 20, 1998 (commission file number 333-41647), and incorporated herein by reference. (13) Filed as Exhibit No. 10.8 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended August 29, 2008, as filed with the Commission on October 7, 2008 (commission file number 001-13873), and incorporated herein by reference. (14) Filed as Exhibit No. 10.8 to the Company’s Annual Report on Form 10-K for the fiscal year ended February 27, 1998, as filed with the Commission on May 28, 1998 (commission file number 001-13873), and incorporated herein by reference. (15) Filed as Exhibit No. 10.2 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended November 28, 2008, as filed with the Commission on January 7, 2009 (commission file number 001-13873), and incorporated herein by reference. (16) Filed as Exhibit No. 10.1 to the Company’s Form 8-K, as filed with the Commission on February 9, 2007 (commission file number 001-13873), and incorporated herein by reference. (17) Filed as Exhibit No. 10.6 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended August 29, 2008, as filed with the Commission on October 7, 2008 (commission file number 001-13873), and incorporated herein by reference. (18) Filed as Exhibit No. 10.1 to the Company's Quarterly Report on Form 10-Q for the quarterly period ended August 28, 2009, as filed with the Commission on October 5, 2009 (commission file number 001-13873), and incorporated herein by reference. (19) Filed as Exhibit No. 10.2 to the Company's Quarterly Report on Form 10-Q for the quarterly period ended November 27, 2009, as filed with the Commission on January 5, 2010 (commission file number 001-13873), and incorporated herein by reference. (20) Filed as Exhibit No. 10.19 to the Company’s Annual Report on Form 10-K for the fiscal year ended February 28, 2003, as filed with the Commission on May 16, 2003 (commission file number 001-13873), and incorporated herein by reference. (21) Filed as Exhibit No. 10.33 to the Company’s Annual Report on Form 10-K for the fiscal year ended February 25, 2005, as filed with the Commission on May 6, 2005 (commission file number 001-13873), and incorporated herein by reference. (22) Filed as Exhibit No. 10.01 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended May 27, 2005, as filed with the Commission on July 1, 2005 (commission file number 001-13873), and incorporated herein by reference. E-3 (23) Filed as Exhibit No. 10.7 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended August 29, 2008, as filed with the Commission on October 7, 2008 (commission file number 001-13873), and incorporated herein by reference. (24) Filed as Exhibit No. 10.1 to the Company’s Form 8-K, as filed with the Commission on June 21, 2007 and amended on June 22, 2007 (commission file number 001-13873), and incorporated herein by reference. (25) Filed as Exhibit No. 10.4 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended May 30, 2008, as filed with the Commission on July 9, 2008 (commission file number 001-13873), and incorporated herein by reference. (26) Filed as Exhibit No. 10.4 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended August 29, 2008, as filed with the Commission on October 7, 2008 (commission file number 001-13873), and incorporated herein by reference. (27) Filed as Exhibit No. 10.1 to the Company’s Form 8-K, as filed with the Commission on June 30, 2010 (commission file number 001-13873), and incorporated herein by reference. (28) Filed as Exhibit No. 10.28 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended November 26, 2004, as filed with the Commission on January 5, 2005 (commission file number 001-13873), and incorporated herein by reference. (29) Filed as Exhibit No. 10.29 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended November 26, 2004, as filed with the Commission on January 5, 2005 (commission file number 001-13873), and incorporated herein by reference. (30) Filed as Exhibit No. 10.31 to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended November 26, 2004, as filed with the Commission on January 5, 2005 (commission file number 001-13873), and incorporated herein by reference. (31) Filed as Exhibit No. 10.01 to the Company’s Form 8-K, as filed with the Commission on March 31, 2009 (commission file number 001-13873), and incorporated herein by reference. (32) Filed as Exhibit No. 10.1 to the Company's Form 8-K, as filed with the Commission on March 31, 2010 (commission file number 001-13873), and incorporated herein by reference. (33) Filed as Exhibit No. 10.1 to the Company's Form 8-K, as filed with the Commission on April 15, 2011 (commission file number 001-13873), and incorporated herein by reference. (34) Filed as Exhibit No. 10.3 to the Company’s Form 8-K, as filed with the Commission on April 3, 2008 (commission file number 001-13873), and incorporated herein by reference. (35) Filed as Exhibit No. 10.42 to the Company’s Annual Report on Form 10-K for the fiscal year ended February 26, 2010, as filed with the Commission on April 26, 2010 (commission file number 001-13873), and incorporated herein by reference. (36) Filed as Exhibit No. 10.1 to the Company's Quarterly Report on Form 10-Q for the quarterly period ended November 25, 2011, as filed with the Commission on January 4, 2012 (commission file number 001-13873), and incorporated herein by reference. (37) Filed as Exhibit No. 10.1 to the Company’s Form 8-K, as filed with the Commission on January 30, 2006 (commission file number 001-13873), and incorporated herein by reference. (38) Filed as Exhibit No. 10.2 to the Company’s Form 8-K, as filed with the Commission on January 30, 2006 (commission file number 001-13873), and incorporated herein by reference. (39) Filed as Exhibit No. 10.1 to the Company's Quarterly Report on Form 10-Q for the quarterly period ended May 29, 2009, as filed with the Commission on July 1, 2009 (commission file number 001-13873), and incorporated herein by reference. E-4 (40) Filed as Exhibit No. 10.2 to the Company's Quarterly Report on Form 10-Q for the quarterly period ended November 25, 2011, as filed with the Commission on January 4, 2012 (commission file number 001-13873), and incorporated herein by reference. (41) Filed as the like numbered exhibits to the Company’s Quarterly Report on Form 10-Q for the quarterly period ended May 24, 2002, as filed with the Commission on July 8, 2002 (commission file number 001-13873), and incorporated herein by reference. E-5 Directors and Executive Officers DIRECTORS EXECUTIVE OFFICERS Sara E. Armbruster Vice President, WorkSpace Futures and Corporate Strategy Ulrich H. E. Gwinner President, Steelcase Asia Pacific James P. Hackett President and Chief Executive Officer Nancy W. Hickey Senior Vice President, Chief Administrative Officer James P. Keane President, Steelcase Group Hamid Khorramian Senior Vice President, Global Operations Officer Frank H. Merlotti, Jr. President, Coalesse Mark T. Mossing Corporate Controller and Chief Accounting Officer Lizbeth S. O’Shaughnessy Senior Vice President, Chief Legal Officer and Secretary David C. Sylvester Senior Vice President, Chief Financial Officer William P. Crawford 3, 4 Retired; formerly President and Chief Executive Officer, Steelcase Design Partnership Connie K. Duckworth 1, 2 President and Chief Executive Officer, ARZU, Inc. James P. Hackett 3 President and Chief Executive Officer, Steelcase Inc. David W. Joos 2, 3 Chairman of the Board, CMS Energy Corporation and Consumers Energy Company Elizabeth Valk Long 2, 4 Retired; formerly Executive Vice President, Time Inc. Robert C. Pew III 1, 3 Chair of the Board of Directors, Steelcase Inc.; Private Investor Cathy D. Ross 1 Executive Vice President and Chief Financial Officer, Federal Express Corporation Peter M. Wege II 1, 3 Chairman of the Board of Directors, Contract Pharmaceuticals Limited P. Craig Welch, Jr. 2, 3, 4 Member Manager, Honzo Fund, LLC Kate Pew Wolters 2, 4 Philanthropist; President, Kate and Richard Wolters Foundation 1 = Audit Committee 2 = Compensation Committee 3 = Executive Committee 4 = Nominating and Corporate Governance Committee Corporate Information Global Headquarters Steelcase Inc. 901 44th Street Grand Rapids, MI 49508 Phone: (616) 247-2710 Products and Services For the address and telephone number of your nearest Steelcase dealer or for information about our products, please call (800) 333-9939 or visit our website at www.steelcase.com. Common Stock Data Steelcase Inc. Class A Common Stock is listed on the New York Stock Exchange under the symbol SCS. The Class B Common Stock is not publicly traded but is convertible into Class A Common Stock on a one-for-one basis. Shareholder Account Inquiries Registered shareholders can access their account online. Log on to www.shareowneronline.com to view share balance, change address, complete certain transactions and get answers to other stock-related inquiries. You can also write or call the Steelcase transfer agent at: Wells Fargo Bank, N.A. Shareowner Services P.O. Box 64874 St. Paul, MN 55164-0874 Phone: (866) 457-8829 Outside the continental U.S. and Canada: (651) 450-4064 Independent Auditors Deloitte & Touche LLP 38 Commerce, SW Suite 600 Grand Rapids, MI 49503 Phone: (616) 336-7900 Shareholder Reports and Investor Inquiries You can request copies of financial documents, such as this annual report and Form 10-K, free of charge, by contacting: Investor Relations GH-3E P.O. Box 1967 Grand Rapids, MI 49501-1967 Phone: (616) 247-2200 Fax: (616) 247-2627 Email: ir@steelcase.com Investor Relations on the Web If you wish to review investor information as soon as it becomes available, please visit ir.steelcase.com. You can subscribe to email alerts and receive notification whenever events, SEC filings or news releases are posted to the website. You may also submit requests for printed financial materials. Corporate Responsibility Report This report details our efforts to protect the environment and be good corporate citizens. You can read the report online at www.steelcase.com/responsibility. Annual Meeting The annual meeting of Steelcase shareholders will be held on Wednesday, July 11, 2012, at 11 a.m. EDT in our Global Headquarters. A live webcast will also be available at ir.steelcase.com. Contact the Steelcase Board of Directors To report issues about Steelcase accounting, internal controls and procedures, auditing matters or other concerns to the Board of Directors or Audit Committee, write to: Steelcase Board of Directors, Chair of the Board/Lead Non-Management Director c/o Steelcase Inc. P.O. Box 1967 Grand Rapids, MI 49501-1967 Phone (800) 437-6167 (in the U.S., Canada or Mexico) Collect (704) 943-1134 (from outside the United States) Certifications Steelcase has included as Exhibits 31.1 and 31.2 to its Annual Report on Form 10-K for fiscal year 2012 filed with the Securities and Exchange Commission all required certifications of the Steelcase Chief Executive Officer and Chief Financial Officer regarding the quality of the company’s public disclosures in its fiscal 2012 reports in accordance with Section 302 of the Sarbanes-Oxley Act of 2002. In July 2011, the Steelcase Chief Executive Officer provided to the New York Stock Exchange (NYSE), the annual CEO certification regarding Steelcase compliance with the NYSE’s corporate governance listing standards. Forward-looking Statements Certain statements in this document are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act. These statements are based on management’s current expectations and are subject to uncertainty and changes in circumstances. Actual results may differ materially from those included in these statements due to a variety of factors. For more information about forward-looking statements and the factors that may cause actual results to vary, please see the Forward-looking Statements section in our Annual Report on Form 10-K, which is included herein. steelcase.com © 2012 Steelcase Inc. All rights reserved. This report was printed in the U.S.A. on recycled paper. Trademarks used herein are property of Steelcase Inc. or their respective owners. 

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