Service Stream
Annual Report 2022

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Keeping Australia connected Annual Report 2022 Annual General Meeting The Annual General Meeting of Service Stream Limited will be held at RACV City Club Level 2, 501 Bourke Street, Melbourne Wednesday 19 October 2022, 10.00am Service Stream Limited ABN 46 072 369 870 Annual report for the financial year ended 30 June 2022 Service Stream Limited ABN 46 072 369 870 Annual Report for the year ended 30 June 2022 Contents Directors' report Remuneration report Auditor’s independence declaration Financial report Page 1 Page 18 Page 39 Consolidated statement of profit or loss and other comprehensive income Page 40 Consolidated balance sheet Consolidated statement of changes in equity Consolidated statement of cash flows Notes to the consolidated financial statements Directors’ declaration Independent auditor’s report to the members Page 41 Page 42 Page 43 Page 44 Page 86 Page 87 These financial statements are the consolidated financial statements of the consolidated entity consisting of Service Stream Limited and its subsidiaries. The financial statements are presented in Australian dollars. Service Stream Limited is a company limited by shares, incorporated and domiciled in Australia. Its registered office and principal place of business is: Level 4, 357 Collins Street Melbourne VIC 3000. A description of the nature of the consolidated entity's operations and its principal activities is included in the review of operations and financial performance on pages 6 to 13, which is not part of these financial statements. The financial statements were authorised for issue by the Directors on 26 August 2022. The Directors have the power to amend and reissue the financial statements. Through the use of the internet, we have ensured that our corporate reporting is timely and complete. All media releases, financial reports and other information are available on our website: www.servicestream.com.au. Annual Report 26 August 2022 Chairman’s Letter Service Stream’s commitment to keeping Australian communities connected has never been more important in this constantly changing environment. As we reflect upon the FY22 financial year, it was a year once again characterised by uncertainty and disruption to the lives of many Australians. Businesses and communities across Australia continue to be challenged by severe weather events and the ongoing impacts of the COVID-19 global pandemic. Additionally, macroeconomic headwinds have resulted in business and industry facing a constrained labour market and higher than expected inflationary pressures. In spite of this challenging operating environment Service Stream had a transformational year, associated with the acquisition and integration of Lendlease Services. On 1 November 2021, Service Stream acquired Lendlease Services which marked a significant milestone in the Group’s Strategic Plan. The transaction effectively doubled the size of the business and expanded our capabilities across the transport, industrial and power sectors. The acquisition has also brought significant scale benefits to our existing water, gas and telecommunications divisions. The Board have been delighted by the way in which the executive team has managed the transaction and navigated the business through the headwinds of the FY22 financial year. The Board has every confidence in the Executive Management Team, led by Leigh Mackender, to steer the Company successfully through the ongoing economic volatility of FY23 by strengthening and diversifying the Group’s revenues. Safety The health and safety of our workforce, stakeholders, and the communities in which we operate remains the number one priority for the Board and Management. Whilst the acquisition has resulted in a recalibration of our safety metrics the business has retained industry leading LTIFR performance. The Board remains committed to supporting Management’s continuous improvement of our safety culture, practices and upholding the highest levels of safety performance. Financial performance Notwithstanding our busy agenda in FY22, Service Stream delivered a solid financial result for our shareholders. The Group recorded T otal R evenue of $ 1,564m, which was a 94.5% increase on the previous year, and saw EBITDA from Operations of $91.1m, an increase of 13.7% on the previous year. Additionally, the team delivered an outstanding cash result with an EBITDA to OCFBIT conversion rate of 108%. Environmental Social Governance (ESG) The Board remains committed to the development of our ESG strategy and understands the increasing demands of our stakeholders in appropriately managing ESG related risks and opportunities. During the year, Service Stream strengthened its greenhouse gas emission targets and commitments to increasing the use of renewable electricity. The Board acknowledges the importance of upholding our social responsibilities in the communities in which we operate. In FY22 the business has taken an important step in creating social and economic opportunities in our communities with the progression of a formal Innovative Reconciliation Action Plan. The Board looks forward to supporting the Plan’s imminent launch and implementation. Dividends The Board previously committed to the resumption of dividends following a deferral to support the recent acquisition of Lendlease Services. Following the year’s performance and our strong post acquisition cashflow result, the Board is pleased to confirm the resumption of dividends to our shareholders, determining a final fully franked dividend of 1 cent per share. Finally, on behalf of the Board, I would like to thank Management and all our valued people working across the business for their hard work and dedication throughout over the year. Brett Gallagher Chairman Service Stream Limited Directors' report Directors' Report Your Directors present their report on the consolidated entity (the Group) consistent of Service Stream Limited and entities it controlled at the end of, or during, the year ended 30 June 2022, and in order to comply with the provisions of the Corporations Act 2001. The Directors' report is as follows: Board of Directors biographical details The names and particulars of the Directors of the Company during or since the end of the financial year are: Brett Gallagher Chairman Leigh Mackender Managing Director Greg Adcock Non-Executive Director Term of Office: Managing Director since May 2014. Term of Office: Non-Executive Director since June 2016. Qualification: MBA (VU), MAICD. Qualifications: MAICD, MAIPM. Leigh Mackender is an experienced executive with a history of working across the industrial services markets supporting Australia’s leading public, private and government infrastructure owners and operators. Leigh was appointed as Service Stream’s Managing Director in 2014, after holding a number of management and executive positions across the business since joining in 2005. Leigh brings 20+ years of demonstrated experience and expertise including corporate strategy, financial and operational management, client engagement, health and safety, capital markets and investor relations. Leigh is a member of the Health, Safety, Environment & Sustainability Committee. Leigh has no other listed company directorships and has held no other listed company directorships in the last three years. Greg Adcock brings to the Board extensive commercial and operational expertise developed from senior executive roles at Concrete Constructions, Telstra Corporation and nbn co, where he was the Chief Operating Officer. He has specific experience in strategic leadership, large scale infrastructure and construction, telecommunications technology, health, safety & environment, risk management and human resources. Greg has served on numerous Boards throughout his executive career and has experience in governance and compliance, corporate finance and mergers & acquisitions. Greg is Chairman of the Health, Safety, Environment & Sustainability Committee and a member of the Audit and Risk Committee. During the last three years, Greg held a listed company directorship with OptiComm Limited (retired as entity was acquired in November 2020). Term of Office: Non-Executive Director from April 2010 to April 2013 and from November 2013 to May 2014, Managing Director from April 2013 to November 2013, Executive Director from May 2014 to February 2015, Chairman since March 2015. Qualification: FAICD. Brett Gallagher brings to the Board extensive commercial and operational expertise, and strategic leadership gained in the telecommunications, utilities, infrastructure and technical services industries. He has spent over 25 years as a senior executive, director and owner of businesses within these sectors. Brett has specific experience in service delivery, contract management, business development, health, safety & environment, corporate finance and mergers & acquisitions. Brett is an experienced company director and has experience in governance and compliance, reporting and investor relations. His current directorships include not-for-profit and several private businesses that operate predominantly in the utilities and services sector. Brett is a member of the Health, Safety, Environment & Sustainability Committee. Brett has no other listed company directorships and has held no other listed company directorships in the last three years. 1 Service Stream Limited Directors' report Peter Dempsey Non-Executive Director Deborah Page AM Non-Executive Director Elizabeth Ward Non-Executive Director Term of Office: Chairman from November 2010 to February 2015, Non- Executive Director since March 2010. Qualifications: B. Tech. (Civil Eng.) (Adel), Grad. Diploma (Bus. Admin.), SAIT, FIEAust, MAICD. Peter Dempsey brings to the Board extensive construction and development expertise following a 40-year career in those industries. He spent 30 years at Baulderstone, including five years as Managing Director. He has specific expertise in engineering, strategic leadership, health, safety & environment, corporate finance, mergers & acquisitions and human resources. Peter has extensive experience as a company director gained across ASX listed and private companies over the last 15 years. His relevant sector experience includes engineering, construction, utilities and telecommunications. Peter’s experience includes Board leadership, governance and compliance, risk management, reporting and remuneration practices. Peter is Chairman of the Remuneration and Nomination Committee and a member of the Audit and Risk Committee. Peter is currently a Non-Executive Director of Monadelphous Limited and has held no other listed company directorships in the last three years. Term of Office: Non-Executive Director since September 2010. Term of Office: Non-Executive Director since September 2021. Qualifications: B Ec (Syd), FCA, FAICD. Qualifications: MBA, MAICD. Deborah Page brings to the Board extensive financial expertise from her time at Touche Ross/KPMG including as a Partner, and subsequently from senior finance and operating executive roles with the Lendlease Group, Allen, Allen & Hemsley and the Commonwealth Bank. She has specific experience in corporate finance, accounting, audit, mergers & acquisitions, capital markets, insurance and joint venture arrangements. Deborah has extensive experience as a company director gained across ASX listed, private, public sector and regulated entities since 2001. Her relevant sector experience includes telecommunications, utilities, insurance, technology, renewables and infrastructure. Deborah’s experience includes Board leadership, governance and compliance, risk management, remuneration practices, technology, investor relations and health, safety & environment. Deborah is Chairman of the Audit and Risk Committee and is a member of the Remuneration and Nomination Committee. Deborah is currently the Independent Non-Executive Chair of Pendal Group Limited and is a Non-Executive Director of Brickworks Limited and Growthpoint Properties Australia Limited. During the last three years, Deborah held a listed company directorship with GBST Holdings Limited (retired as entity delisted in November 2019). Deborah is a member of Chief Executive Women and a member of the Takeovers Panel. Elizabeth Ward brings to the Board extensive operational, contracting and commercial expertise gained across a diverse range of industries including large-scale infrastructure, transport, fisheries and telecommunications in Australia and New Zealand. She has over 30 years’ experience as a CEO, senior executive and strategic advisor across these sectors. She has specific experience in change management, business development, industrial relations, contract management, stakeholder engagement, service delivery and mergers & acquisitions. Elizabeth has held CEO roles with Gough Group, Kennards Hire and CentrePort Ltd and is an experienced company director gained across government, privately owned and regulated entities such as NSW Telco Authority and Moana (formerly Aotearoa Fisheries Ltd). She has experience in audit and risk, health and safety, and remuneration board committees. Elizabeth is a member of the Health, Safety, Environment & Sustainability Committee and a member of the Remuneration and Nomination Committee. Elizabeth is currently a Non-Executive Director of Aotearoa Fisheries Limited t/as Moana New Zealand and Guide Dogs NSW/ACT. Elizabeth has held no other listed company directorships in the last three years. 2 Tom Coen Non-Executive Director Term of Office: Non-Executive Director since February 2019. Tom retired on 10 March 2022. Tom Coen brought to the Board extensive commercial and operational expertise following a 35-year career at Comdain Infrastructure where he served as Managing Director and Chairman. He has specific experience in strategic leadership, civil construction, contract and project management, health, safety & environment, and joint ventures across the utilities, engineering and infrastructure services industries, particularly in the water and gas sectors. Tom has served on numerous Boards throughout his executive career and has experience in governance, compliance and reporting. Tom was a member of the Health, Safety, Environment & Sustainability Committee and a member of the Remuneration and Nomination Committee until his retirement on 10 March 2022. Tom held no other listed company directorships nor any in the last three years before his retirement. Service Stream Limited Directors' report 3 Directors’ Shareholdings The following table sets out each Directors’ relevant interest in shares of the Company as at the date of this report. Service Stream Limited Directors' report Service Stream Limited Fully paid ordinary shares Performance rights Directors B Gallagher G Adcock P Dempsey D Page E Ward# Number 4,000,000 93,333 1,400,000 646,801 - Number - - - - - L Mackender 1,567,601 1,204,380 # Ms Ward has advised the Chairman that she intends to purchase SSM shares on-market following the cessation of the Company’s Closed Period for securities trading, in accordance with and as specified in the Company’s Securities Trading Policy. Key updates (retirement of Tom Coen) Tom Coen retired from the Service Stream Limited Board on 10 March 2022. Remuneration of key management personnel Information about the remuneration of key management personnel is set out in the remuneration report of this Directors' report, on pages 18 to 37. Performance rights granted to Directors and senior management During and since the end of the financial year, the following performance rights were granted to Directors and to the five highest remunerated officers of the Group as part of their remuneration: Service Stream Limited Director and senior executives Number of rights granted Number of ordinary shares under rights L Mackender L Kow P McCann K Smith B Wakeford 794,792 424,491 324,540 356,829 192,822 794,792 424,491 324,540 356,829 192,822 2,093,474 2,093,474 4 Service Stream Limited Directors' report Company secretaries Chris Chapman Qualifications: LLB BA (Politics), GAICD. Chris Chapman was appointed General Counsel for the Group in August 2015. Chris has significant in-house experience having held senior legal positions at large private and listed construction and infrastructure businesses. Chris was appointed Company Secretary in February 2019. Jamie O’Brien Qualifications: LLB (Hons), BA. Jamie O’Brien joined Service Stream in April 2015 and is currently a Senior Legal Counsel in the Legal team. He has extensive experience as an in-house lawyer and senior lawyer in Australian and overseas law firms. Jamie O’Brien was appointed as additional Company Secretary in April 2021. Principal activities Service Stream is an essential network service provider. The Group designs, constructs, operates and maintains critical infrastructure networks across the Telecommunications, Utilities and Transport sectors. Services are provided on behalf of Government, Government related entities and private asset owners / network operators. 5 Review of operations and financial performance Financial overview $'000 Revenue EBITDA1 Depreciation & amortisation FY22 1,516,537 FY21 804,163 64,609 75,153 (39,298) (20,439) Amort. of customer contracts / relationships (14,024) (8,852) Service Stream Limited Directors' report Change 88.6% (14.0%) 92.3% 58.4% n/a (158.7%) 77.1% (82.1%) (224.1%) (185.2%) (60.0%) 94.5% 13.7% (19.4%) (44.6%) ▲ ▼ ▼ ▼ ▼ ▼ ▼ ▲ ▼ ▼ ▼ ▲ ▲ ▼ ▼ ▼ 712,374 (10,544) (18,859) (5,172) (38,206) (72,781) (3,119) 10,302 (38,206) (26,919) (7,163) (2,242) - 45,862 (4,044) (12,544) (36,324) 29,274 (65,598) (6.09) 1.00 7.15 2.50 (13.24) (1.50) 1,563,767 804,163 759,604 91,114 5.8% 31,385 5.27 80,111 10.0% 38,941 9.51 11,003 (4.2%) (7,556) (4.24) Impairment loss EBIT Net financing costs Income tax expense Net profit after tax Statutory EPS (cents) Dividends per share (cents) Adjusted profitability2: Total Revenue EBITDA from Operations EBITDA from Operations % Adjusted NPAT (NPAT-A) Adjusted EPS (cents) 1Earnings before interest, tax, depreciation and amortisation 2Adjusted profitability includes non-IFRS measures that have been adjusted for non-operational costs, impairment charges, amortisation of customer contract and proportionate consolidation of equity-accounted joint ventures. Refer to reconciliation between IFRS and non-IFRS financial information for further details on page 7. Group results Group revenue increased by 88.6% to $1,516.5 million from $804.2 million with the acquisition of Lendlease Services adding $689.6 million of revenue for the 8 months from November 2021. Revenue from the legacy business has risen by 2.8% to $826.9m with revenue growth in Utilities offsetting the decline in Telecommunications services revenue. Group EBITDA from Operations increased to $91.1 million from $80.1 million. This was predominantly driven by the acquisition of Lendlease Services which contributed earnings of $46.4 million (i ncluding synergies but excluding the allocation of corporate and group wide costs), partially offset by the rebasing of the Group’s legacy Telecommunications operations in line with the new customer contractual arrangements entered into during FY21 and the impact from a major Queensland Utility project. Non-operational costs of $25.5 million were incurred in FY22 comprising $4.4m of acquisition transaction costs and $21.2 million of business integration and transitional services costs relating to the acquisition of Lendlease Services. Depreciation & amortisation expense increased by $18.9 million due to the additional assets acquired through Lendlease Services, including an additional $2.1 million arising from the revaluation of fleet assets as part of the acquisition purchase price accounting. Amortisation of customer contracts & relationships expense relates to the Comdain Infrastructure (2019) and Lendlease Services (2021) acquisitions. This expense is excluded from the calculation of adjusted profitability metrics. 6 Service Stream Limited Directors' report Group earnings before interest and tax (EBIT) was a loss of $26.9 million, a decrease of $72.8 million on FY21. The FY22 result includes a $38.2 million impairment charge to the carrying value of goodwill against the Energy and Water cash generating unit. The Group’s net financing costs increased by $3.1 million to $7.2 million due to additional debt funding required for the acquisition of Lendlease Services. Tax expense reduced to $2.2 million in FY22 from $12.5 million due to a lower profit primarily led by the higher depreciation and amortisation charge, financing expenditure and non-operational costs. Group net profit or loss after tax (NPAT) decreased from a profit of $29.3 million in FY21 to a loss of $36.3 million and earnings per share (EPS) reduced from 7.2 cents to a loss of 6.1 cents per share primarily due to the matters referred to above. The Directors have determined a final FY22 dividend of 1.0 cent per share (fully franked). Reconciliations between IFRS and non-IFRS financial information $'000 Reconciliation of Total Revenue to revenue Total Revenue Share of revenue from joint ventures1 Revenue FY22 FY21 1,563,767 804,163 (47,230) - 1,516,537 804,163 Reconciliation of EBITDA from Operations to net profit/(loss) after tax EBITDA from Operations Joint venture adjustments2 Non-operational costs (before tax)3 EBITDA Depreciation and amortisation Impairment loss Net finance costs Income tax expense Net profit/(loss) after tax Reconciliation of NPAT-A to net profit/(loss) after tax Adjusted NPAT (NPAT-A) Addback: - Non-operational costs (after tax)3 - Amort. of customer contracts (tax-effected) - Impairment expense Net profit/(loss) after tax 91,114 80,111 (968) - (25,537) (4,958) 64,609 75,153 (53,322) (29,291) (38,206) - (7,163) (4,044) (2,242) (12,544) (36,324) 29,274 31,385 38,941 (19,834) (3,471) (9,669) (6,196) (38,206) - (36,324) 29,274 1Proportionate share of revenue from equity accounted joint ventures. 2Relates to depreciation and amortisation, interest and tax expense associated with equity accounted joint ventures. 3Non-operational costs include acquisition, business integration and restructuring costs. Refer note 6(c). 7 Segment Results $'000 Telecommunications Utilities Transport Service Stream Limited Directors' report FY22 639,968 696,987 220,078 FY21 392,385 413,286 - Change 247,583 283,701 220,078 63.1% ▲ 68.6% ▲ n/a ▲ Eliminations, interest & other revenue 6,734 (1,508) 8,242 (546.6%) ▲ Total Revenue Telecommunications Utilities Transport Unallocated corporate costs EBITDA from Operations Telecommunications Utilities Transport EBITDA Margin Telecommunications 1,563,767 804,163 759,604 61,509 19,533 9,864 208 91,114 9.6% 2.8% 4.5% 5.8% 57,783 29,048 - (6,720) 80,111 14.7% 7.0% - 10.0% 3,726 94.5% ▲ 6.4% ▲ (9,515) (32.8%) ▼ 9,864 6,928 11,003 (5.1%) (4.2%) n/a (4.2%) n/a ▲ (103.1%) ▲ 13.7% ▲ ▼ ▼ ▲ ▼ The Group’s Telecommunications segment provides a wide range of operations, maintenance, installation, design and construction services to the owners of fixed-line and wireless telecommunication networks in Australia. Principal customers include nbn co, Telstra and Optus. The acquisition of Lendlease Services has broadened the coverage of Telecommunications clients which positions the Group to further capitalise on future infrastructure investment across the country. Telecommunications’ revenue increased by $247.6 million (63.1%) compared to FY21 due to: ● Acquisition of Lendlease Services from 1 November 2021; offset by ● Reduction of revenue from the legacy Telecommunications operations reflective of the new contractual arrangements with key clients entered into during FY21. Notwithstanding this, the rebased legacy operations performed better than expected, driven by stronger volumes and additional scope of works secured. Telecommunications' EBITDA was $61.5 million, an increase of 6.4% against prior year. Telecommunications' EBITDA margin was 9.6%, a decrease of 5.1% against the prior year reflecting the reduction of scale across the legacy operations, the dilutionary impact of contracts acquired through Lendlease Services, and delivery of cost synergies post acquisition. Utilities The Group’s Utilities segment provides a wide range of specialist metering, new energy, inspection & compliance, operations, maintenance, design & construction services to utility network owners and operators and other customers in Australia. Utilities’ achieved further revenue growth in FY22, delivering revenue of $697.0 million and an EBITDA of $19.5 million (2.8% margin) compared with revenue of $413.3 million and EBITDA of $29.0 million (7.0% margin) in the prior year. Revenue increased by $283.7 million (68.6%) compared to FY21 predominantly due to the acquisition of Lendlease Services from 1 November 2021. Utilities' EBITDA was $19.5 million, a decrease of $9.5 million against prior year. The EBITDA margin reduction of 4.2% reflected poor performance in a Queensland project leading to an onerous contract provision of $5.1m being recognised at 30 June. Work mix, continued subdued volumes on higher margin discretionary works and high turnover of the itinerant workforce across metering operations have also contributed to the lower margin. 8 Service Stream Limited Directors' report Transport The Group’s new Transport segment provides a wide range of specialist operational support and maintenance services to public and private road and tunnel asset owners across Australia. Transport delivered revenue of $220.1 million with an EBITDA of $9.9 million (4.5% margin) for the 8 months. Operations during H2 FY2022 were impacted by prolonged wet weather delaying road maintenance activities across WA and NSW. Cashflow and Financial Position $'000 FY22 FY21 Change EBITDA from Operations +/- non-cash items & change in working capital Dividends from joint ventures OCFBIT1 EBITDA to OCFBIT1 conversion % Non-operational costs Net finance costs Income taxes paid Operating cashflow Capital expenditure Business acquisitions (net of cash acquired) Proceeds from sale of assets Free cashflow Dividends paid Lease liability payments Proceeds / (repayment) of borrowings Proceeds from capital raising Purchase of shares Net increase / (decrease) in cash 1Operating Cashflow before interest and tax Cash Flow 91,114 80,111 11,003 13.7% ▲ 6,768 825 98,707 108.3% (22,637) (6,740) (10,783) 58,547 (5,379) (728) 7,496 (1029.7%) ▲ - 825 n/a ▲ 79,383 99.1% (4,958) (4,698) (24,180) 45,547 (9,894) 19,324 24.3% ▲ (17,679) 356.6% ▼ (2,042) 13,397 13,000 4,515 43.5% ▼ (55.4%) ▲ 28.5% ▲ (45.6%) ▲ (313,537) - (313,537) n/a ▼ 1,175 1,055 120 11.4% ▲ (259,194) 36,708 (295,902) (806.1%) ▼ - (16,739) 115,013 179,228 (204) 18,104 (28,719) (11,888) 28,719 (4,851) n/a ▲ 40.8% ▼ (25,000) 140,013 (560.1%) ▲ - - 179,228 (204) n/a ▲ n/a ▼ (28,899) 47,003 (162.6%) ▲ Cash flow from operations for the year was $58.5 million compared to $45.4 million in FY21, with key components being: ● Operating cash flow from operations before interest and tax (OCFBIT) was $98.7 million, representing a 108.3% cash flow conversion rate. The strong cash flow result reflects a continuing focus on releasing working capital balances acquired from Lendlease Services and from recent contract mobilisations ● ● Finance costs were $6.7 million, $2.0 million higher than FY21 due to increased debt acquired to finance the acquisition of Lendlease Services Tax paid of $10.8 million was $13.4 million lower than FY21, reflective of lower earnings. Net investing cash outflows were $317.7 million and comprised: ● ● ● $5.4 million of capital expenditure relating to investment in technology and plant & equipment $1.2 million was received in proceeds from the sale of assets $313.5 million payment for the acquisition of Lendlease Services, net of cash acquired. 9 Service Stream Limited Directors' report Net financing inflows for the year were $277.3 million which included proceeds from capital raising of $179.2 million and additional net borrowing of $115 million primarily to support the acquisition of Lendlease Services. Financial position The financial position of the Group improved during the year, with Net Assets at 30 June 2022 of $468.1 million compared to $323.3 million at 30 June 2021. At 30 June 2022, Current Assets exceeded Current Liabilities by $132.0 million (30 June 2021: $55.4 million). The increase is due to the acquisition of Lendlease Services and related capital raise which was completed in the first half of FY22. The acquisition of Lendlease Services has been provisionally accounted for as at 30 June 2022. Cash and financing facilities ● ● ● The Group ended the year with net debt (excluding lease liabilities and capitalised borrowing costs) of $81.3 million; The Group completed a refinance of its banking facilities and increased its revolving debt facilities to $395 million in Q2 FY22; and The Group was in compliance with and had substantial headroom on each of the financial covenants that applied during the year under the Syndicated Facilities Agreement with its lenders. Other Balance Sheet items / movements Other key balance sheet movements during the year included: ● Net working capital (comprising the net of trade & other receivables, inventories, accrued revenue, other assets, trade & other payables and provisions) at 30 June 2022 was a net asset position of $66.6 million, an increase of $53.6m from 30 June 2021. This increase is due to the higher working capital requirements of the Lendlease Services contracts; ● ● Plant and equipment at 30 June 2022 was $59.6 million compared to $13.2 million at 30 June 2021. This includes $59.4 million of plant and equipment acquired from the Lendlease Services acquisition, less depreciation and amortisation expense for the year; Intangibles at 30 June 2022 were $451.7 million compared to $306.7 million. This includes $90.7 million of goodwill and $102.7 million of customer contracts and relationships from the Lendlease Services acquisition, less the $38.2 million of Energy and Water goodwill impaired and amortisation expense for the year. The Lendlease Services acquisition is provisionally accounted for at June 2022; and ● Right-of-use assets and lease liabilities in respect of AASB 16 of $52.5 million and $57.5 million respectively at balance date compared to prior year of $30 million and $33.7 million respectively. Overall Group strategy, prospects and risks Consistent with the Group’s strategy to grow and diversify our operations, Service Stream entered into a binding agreement to acquire 100% of Lendlease Services from Lendlease Group during FY22. This transformational acquisition, which achieved Completion in November 2021, has further diversified the Group’s revenues, enhanced current capabilities and expanded operations across additional market sectors. The Board believes that demand for essential network services will remain strong over the long term, supported by increasing investment in critical infrastructure. The Board are confident that the Group’s specialist capabilities and service offerings position Service Stream to grow across a stable and attractive blue-chip client base of utility, telecommunications and transport asset owners and operators. 10 The achievement of the Group’s business objectives may be impacted by the following material risks: Service Stream Limited Directors' report Inflation Weather The nature of Service Stream’s operations can be exposed to inflationary pressures across materials, labour and other operating costs. While the majority of the Group’s contractual agreements enable the business to recover some or all inflationary pressures, a smaller number of agreements are fixed over a period of time. Management seek to mitigate this risk by incorporating anticipated inflationary increases into the prices charged to clients. The timing of contractual reviews and the relief mechanisms prescribed under each agreement may also pass through more or less than the actual inflationary impacts incurred, and may not directly align with the timing of the business incurring inflationary pressures. In undertaking and delivering programs for our clients, Service Stream is exposed to the impacts of adverse weather events such as floods, bushfires and extreme heat, as well as the effects of climate cycles such as La Nina. Some of the key risks include physical risks to fixed assets, key sites and locations, delays and increased costs to completing work under contract and reputational risks such as customer and shareholder expectations. Group-wide or project specific insurance policies and negotiated contract positions which enable Service Stream to recover some of the cost impacts associated with adverse weather assist in the mitigation of this risk. COVID-19 pandemic The COVID-19 pandemic created an unprecedented level of uncertainty and continues to present risks to near-term business performance. Service Stream may be exposed to risks associated with labour market accessibility, reduction in client work programs, demand for services and supply chain disruptions. Retention of key personnel and sourcing of subcontractors Attracting and retaining key personnel in a market with historically low unemployment and market-wide inflationary wage pressures presents a risk to Service Stream. Management and the Board have implemented a number of strategies to attract and retain key personnel and enhance the Group’s employee value proposition. Initiatives include but are not limited to; participation in appropriate incentive arrangements, out-of-cycle remuneration reviews, implementation of retention bonuses and participation in the Group’s employee development, talent identification and succession programs. Access to an appropriately skilled and resourced pool of subcontractors across Australia is also critical to Service Stream’s ability to successfully secure and complete field-based work for its clients. The business continues to make appropriate capital investments to improve the ease of engagement, review and implement favourable payment terms, offer broader programs of work across the Group and conducts reviews against market rates to assist with the engagement, deployment, daily management, and retention of the Group's growing subcontractor base. Integration risk The acquisition of Lendlease Services, successfully completed on 1 November 2021, is a complementary acquisition that created a leading multi-network essential services provider with diverse operations. On 30 June 2022, Service Stream successfully exited all Transitional Services Agreement (TSA) modules. Notwithstanding the exit from the TSA, possible issues which may arise as integration activities continue include: • • unanticipated or higher than expected ongoing costs relating to integration, support operations, accounting, other systems or insurance arrangements; unanticipated or higher than expected ongoing costs or extensive delays in the planned upgrades, migration, integration and decommission of information technology systems and platforms; 11 Service Stream Limited Directors' report • • • loss of, or reduction in, key personnel, expert capability or employee productivity, or failure to procure or retain employees; failure to derive the expected benefits of the strategic growth initiatives; and disruption of ongoing Service Stream operations. Any failure to achieve the targeted business integration synergies may impact on the financial performance of Service Stream. Client concentration Management and the Board are conscious of the Group’s exposure to a small number of key clients and infrastructure programs particularly within the telecommunications sector as a source of revenue and profitability but accepts that concentration to clients such as nbn co and Telstra is a natural consequence of operating in the Australian market. In that context, Management and the Board remain alert to factors that could disrupt or delay the flow of work from its major customers, and implement strategies to actively pursue the diversification of income streams both within and separate to those customers by developing and offering a broad range of services and geographic coverage. The acquisition of Lendlease Services, completed on 1 November 2021, expanded the Group’s client base by creating a broader portfolio of operations across the wider infrastructure services market to assist in further addressing this risk. Client demand Many of the Group’s contractual agreements do not contain volume commitments and therefore may be dependent on the client’s demand requirements which could change over time. The adoption and deployment rate of new technology, such as 5G, smart metering, Solar PV, can also provide variability against expected future earnings. Whilst Management and the Board take a balanced view on the level of client demand that is expected to arise when forecasting financial performance, there is a risk that these levels may change over time. Contract management In addition, the potential variability in client demand presents operational challenges to the Group. In this regard, Management and the Board are conscious of the need to maximise the variability of the Group’s cost-base and structures by maintaining an appropriate balance between an employee-based workforce and the use of specialist subcontractors. A flexible workforce model is therefore maintained to attract, mobilise, and retain key resources to ensure that they are available at the right time and right place to match customers' forecasts of volume as they change over time. Given that Service Stream’s operating model is premised on the provision of infrastructure- related services to clients under periodically renewed contracts, Management and the Board are conscious of the risks that can arise through the acceptance of sub-optimal conditions in client contracts and through the ineffective commercial administration of these contracts over their term. Management and the Board therefore remain focused on ensuring that appropriate contract management disciplines are effectively embedded in the organisation to manage contract risks and to maximise contract entitlements. A Group Commercial function is in place to mitigate this risk. Group Commercial is responsible for the development and maintenance of a Bid Management Framework in respect of winning new business and a Commercial Health-Check Program in respect of existing business, and generally for ensuring that sound contract management disciplines are embedded across the Group. Renewal of client contracts Service Stream is a contracting business and as such there is always a natural cycle of contracts coming up for renewal. The renewal of contracts remains a key risk that Management and the Board continues to actively monitor and manage. Service Stream operates in a limited number of market segments in which there are relatively few competitors. Management and the Board are therefore particularly conscious of the risks related to the loss of business to competitors either through their ability to potentially leverage 12 Service Stream Limited Directors' report more cost-effective business platforms or as a consequence of their potential adoption of loss- leading strategies to maintain or increase market share. The Board is confident that the Group’s superior performance and consistency of service delivery will ensure successful delivery on these contracts, but failure to do so would have a material impact on the Group. Working with potential safety hazards In undertaking work and delivering programs for its clients, Service Stream’s employees and subcontractors can operate in potentially hazardous environments and perform potentially hazardous tasks. Management and the Board remain alert to the safety risks posed to employees and subcontractors, devote significant time to monitoring the effectiveness of the Group’s safety framework, and have implemented a wide range of controls and proactive programs to increase awareness of significant hazards and prevent injuries to employees and subcontractors. Digital disruption As technology continues to change and evolve at a rapid pace, it is possible that such advances may cause disruptions to certain elements of the markets in which Service Stream operates, or to services that Service Steam provides. Management and the Board spend time each year during a planning cycle to update the Group Strategic Plan which extends across a four-year horizon. This planning process includes a detailed assessment of relevant external factors, including digital disruption or technological changes, which may have a bearing on the Group’s current markets and service offerings. Information technology systems and cyber security The Group's operational agility, overall cost effectiveness and ability to convert works to cash in a timely manner are becoming increasingly reliant on a number of business-critical systems and in turn, the appropriate management of data and information and risks associated with cyber security and malicious emails. Management and the Board remain alert to ensure that funds are sufficient and made available to maintain fit-for-purpose system applications and infrastructure, and that IT investments are appropriately prioritised and undertaken effectively as part of the Group’s annual strategic planning process. Service Stream has established a comprehensive cyber security capability to protect both our clients and the Group’s information assets. The backbone of our approach is a formal Information Security Management System (ISMS), which provides a detailed overview to the Board, Audit and Risk Committee, and our Managers of key security risks. Dividends Dividends paid or determined by the Company during and since the end of the year are set out in Note 19 to the financial statements and further set out below: Final 2022 Interim 2022 Final 2021 Per share (cents) Total amount ($ million) Franked Payment date 1.00 6.15 100% 5 October 2022 - - - - - - - - 13 Service Stream Limited Directors' report Significant changes in the State of affairs Except as stated in the review of operations and financial performance, there were no other significant changes in state of affairs of the Group during the financial year. Events after the reporting date There has not been any other matters or circumstance occurring subsequent to the end of the financial year that has significantly affected, or may significantly effect, the operations of the Group, the results of those operations, or the state of affairs of the Group in future financial years. Environmental regulation Other than compliance with general obligations under Federal and State environmental laws and regulations, the Group’s operations are not subject to any particular or significant environmental regulation under a Commonwealth, State or Territory law. Shares under performance rights Details of unissued shares under performance rights at the date of this report are: Series Class of shares Exercise price of right Vesting date Number of shares under rights FY20 LTI Tranche FY21 LTI Tranche FY22 LTI Tranche Ordinary Ordinary Ordinary $0.00 September 2022 166,460 $0.00 September 2023 1,558,980 $0.00 September 2024 3,452,199 5,177,639 The holders of these rights do not have the right, but virtue of the performance right, to participate in any share issue of the Company or of any other body corporate or registered scheme. No further performance rights have been issued since the end of the financial year. In accordance with the Employee Share Ownership Plan, the shares relating to the Long-Term Incentive (LTI) Plan will be issued to participants after release of the financial statements in the relevant financial year, to the extent that the vesting criteria have been satisfied. 14 Service Stream Limited Directors' report Directors’ meeting attendance The following table sets out the number of Directors’ meetings (including meetings of Committees of Directors) held during the financial year and the number of meetings attended by each Director (while they were a Director or Committee member). Meetings of Committees Board meetings Audit and Risk Remuneration and Nomination Health, Safety, Environment & Sustainability Term of Directorship No. of meetings held No. of meetings attended by B Gallagher G Adcock P Dempsey D Page E Ward L Mackender T Coen 16 4 5 16 16 15 16 10# 16 11^ 4* 4 4 4 3* 3* 3*^ 5* 5* 5 5 4 4* 3^ *Attended as Standing Invitee ^Tom Coen retired on 10 March 2022. #Elizabeth Ward joined Service Stream Board on 6 September 2021. 4 4 4 3* 4* 3 4 3^ 12 years 6 years 11 years 11 years 1 year 8 years 3 years 15 Service Stream Limited Directors' report Indemnification of officers and auditors During the financial year, the Group paid a premium in respect of a contract insuring the Directors of the Company (as named above), the Company Secretaries, and all officers of the Group and any related body corporate against a liability incurred as a Director, Secretary or officer to the extent permitted under the Corporations Act 2001. The contract of insurance prohibits the general disclosure of the terms and conditions, nature of the liability insured and the amount of the deductible or premium paid for the contract. The Group has not otherwise, during or since the end of the financial year, except to the extent permitted by law, indemnified or agreed to indemnify an officer or auditor of the Company or of any related body corporate against a liability incurred as an officer or auditor. Proceedings on behalf of the company No person has applied to the Court under section 237 of the Corporations Act 2001 for leave to bring proceedings on behalf of the Company, or to intervene in any proceedings to which the Company is a party, for the purpose of taking responsibility on behalf of the Company for all or part of those proceedings. No proceedings have been brought or intervened in on behalf of the Company with leave of the Court under section 237 of the Corporations Act 2001. Non-audit services and auditors Details of any amounts paid or payable to the auditor for non-audit services provided during the year by the auditor are outlined in note 32 to the financial statements. The Directors are satisfied that the provision of non-audit services during the year by the auditor (or by another person or firm on the auditor’s behalf) are compatible with the general standard of independence of auditors imposed by the Corporations Act 2001. PricewaterhouseCoopers has been the auditor of the company since FY 2013, and Trevor Johnston has been the Partner responsible since FY 2018. Trevor Johnson will be rotating off as the Partner responsible during 2022 and will be replaced by Andrew Cronin. The Directors are of the opinion that the services disclosed in note 32 to the financial statements do not compromise the external auditor’s independence, based on advice received from the Audit and Risk Committee, for the following reasons: ● ● all non-audit services have been reviewed and approved to ensure that they do not impact the integrity and objectivity of the auditor; and none of the services undermine the general principles relating to auditor independence as set out in the Code of Conduct APES 110 Code of Ethics for Professional Accountants issued by the Accounting Professional & Ethical Standards Board, including reviewing or auditing the auditor’s own work, acting in a management or decision-making capacity for the Company, acting as advocate for the Company or jointly sharing economic risks and rewards. Auditor’s independence declaration The auditor’s independence declaration is included on page 39 of the annual financial report. Rounding of amounts The Company is of a kind referred to in ASIC Corporations (Rounding in Financial / Directors' Reports) Instrument 2016/191, issued by the Australian Securities and Investments Commission, relating to the rounding-off of amounts in the Directors' report and the financial report. Amounts in the Directors' report and the financial report have been rounded-off to the nearest thousand dollars, in accordance with that Instrument. 16 Corporate governance statement Service Stream Limited and the Board are committed to achieving and demonstrating the highest standards of corporate governance. Service Stream has reviewed its corporate governance practices against the 4th edition ASX Corporate Governance Principles and Recommendations. Service Stream is materially compliant with all ASX Corporate Governance Principles and Recommendations. Service Stream Limited Directors' report the Group’s current corporate governance practices A description of the Group’s corporate governance statement which can be viewed at: http://www.servicestream.com.au/ investors/corporate-governance. The corporate governance statement is accurate and up to date as at 23 August 2022 and has been approved by the Board. is set out in Sustainability report Service Stream Limited and the Board recognise the importance of driving long-term sustainable practices which support and enhance the env ironment, social and economic performance for our wider stakeholders. both the Group and The Group’s current sustainability report can be viewed at: http://www.servicestream.com.au/ investors/corporate-governance. 17 Remuneration Report Message from the Chairman of the Remuneration and Nomination Committee Service Stream Limited Directors' report 26 August 2022 Dear Shareholders, On behalf of the Board, I am pleased to be writing to you as Chairman of Service Stream’s Remuneration and Nomination Committee (RNC) and to present Service Stream’s FY22 Remuneration Report. Service Stream’s FY22 Remuneration Report provides information about the remuneration of its Key Management Personnel and Non-Executive Directors and seeks to explain how performance has been linked to reward outcomes for the FY22 financial year. 2021 Annual General Meeting At our 2021 Annual General Meeting, 98.60% of all votes cast by shareholders were in favour of the FY21 Remuneration Report. The Board remains of the view that an incentive scheme which rewards Management for taking a longer-term view of the Business, and that drives behaviour and decisions over the long term to deliver growth and a more sustainable future, is in the best interests of all shareholders. Ongoing Review Notwithstanding the strong voting result on the FY21 Remuneration Report, in FY22 the Board continued to review the Company’s short-term incentive (STI) and long-term incentive (LTI) plans (together the “Incentive Plans”) and proactively consulted with a selection of proxy advisors and shareholders in the process. The key changes to the FY22 Incentive Plans that maintain the Board’s reward philosophy are summarised below: ● Following the acquisition of Lendlease Services Pty Ltd (“LLS”) and after year-end, the Board rebased the vesting conditions for Year 1 of the FY22 LTI, with Years 2 and 3 of the plan to be assessed against the vesting terms disclosed below in the Remuneration Report. In FY22 the RNC engaged EY to conduct a review of Service Stream’s incentive framework against market practices and provide executive remuneration market data. This information will be one input used to assess whether any changes to the executive remuneration framework are required for FY23, along with expected wage inflationary pressures. The Board remains committed to being transparent with our stakeholders in the development and implementation of the Board’s reward philosophy. Remuneration Policy for Key Management Personnel The Managing Director and CFO remuneration is reviewed annually and benchmarked against peer companies. For FY22, the Board determined that the Managing Director’s remuneration would remain unchanged. The other KMP, being the Chief Financial Officer, received an adjustment to her fixed annual remuneration in February 2022 to reflect market benchmarks for like roles against peer companies and the increased level of responsibilities in her role following the LLS acquisition. The Chief Financial Officer had not received an adjustment to her fixed annual remuneration since 2020. The results for FY22 reflect a solid contribution from existing operations and a positive financial impact from LLS. The acquisition has created a strong platform for the business to expand its capability and realise its growth plans for the future. This transformational year was taken into consideration when considering remuneration outcomes for the Managing Director and CFO. In FY22 the Managing Director and CFO were awarded 77.5% and 79.1% respectively, of the total potential STI payable to those individuals. Further details on the Managing Director’s scorecard is set out in the Remuneration Report. 18 Service Stream Limited Directors' report Remuneration Policy for the Chairman and Non-Executive Directors Fees for the Chairman and Non-Executive Directors are also reviewed annually and benchmarked against peer companies. In-line with the Board’s decision concerning the Managing Director’s remuneration, no changes were made to the Chairman’s and Non-Executive Director’s fees for FY22. Summary The Board believes that the Company’s Incentive Plans achieve the Board’s objective of rewarding Management for delivering outcomes that contribute to the long-term, sustainable performance and success of the business. The Board is also of the view that the remuneration outcomes for FY22 are appropriate, present a fair alignment between pay and performance, and recognise the challenges that presented the business in FY22. I look forward to engaging with you in FY23 and thank you for your ongoing support of Service Stream. Peter Dempsey Chairman of the Remuneration and Nomination Committee 19 Introduction and scope The Service Stream Limited remuneration report sets out information about the remuneration of Service Stream’s KMP for the year ended 30 June 2022 (FY22). The term KMP refers to those persons having authority and responsibility for planning, directing and controlling the activities of the consolidated entity, directly or indirectly, including any Director (whether executive or otherwise) of the consolidated entity. Service Stream Limited Directors' report The remuneration report covers the following matters: 1. Year in Review 2. Details of Key Management Personnel 3. Role of the Remuneration and Nomination Committee 4. Remuneration policy and framework 5. Overview of remuneration components 5.1 5.2 5.3 5.4 STI & LTI Participation rates Fixed Remuneration Short Term Incentive (STI) Long Term Incentive (LTI) 6. Managing Director and KMP Remuneration 7. Non-Executive Director Remuneration 20 Service Stream Limited Directors' report 1. Year in review Over the course of the past year, Service Stream has continued to refine its remuneration policies and frameworks, based on business drivers, industry and competitor analysis and stakeholder feedback. Changes to the remuneration policy and frameworks have been summarised in the table below and outlined in detail throughout the report. Summary of remuneration policy and framework changes Policy Enhancements FY22 Long- term incentive (LTI) tranche vesting criteria EPS performance vesting requirements from the FY22 Tranche has been adjusted to reflect a sliding scale award on those which qualify for vesting in any period as per the table below: EPS Growth Measure % of performance rights that will vest <5% 5% 5% to 10% 0% 40% Pro-rata so that 12% of the performance rights in the tranche will vest for every 1% between 5% and 10% 10% or above 100% TSR Ranking <50th percentile 50th percentile % of performance rights that qualify for vesting 0% 40% Above 50th and below 75th percentile Pro-rata so that 2.4% of the performance rights in the tranche will vest for every 1 percentile increase between the 50th and 75th percentile 75th percentile and above 100% The EPS and TSR requirements each have a 50% weighting in relation to the FY22 grant. 21 Service Stream Limited Directors' report Group performance The graphs below outline the Group’s performance against key financial and non-financial performance indicators over the past 5 years. Key Indicators 2018 2019 2020 2021 2022 Total Revenue ($'000) 632,946 852,178 929,133 804,163 1,563,767 EBITDA ($'000) 67,296 89,543 105,588 75,153 EBITDA from Operations ($'000) 66,300 93,266 108,115 80,111 64,609 91,114 Net profit after tax ($'000) 41,107 49,859 49,315 29,274 (36,324) Earnings per share (cents) 11.29 13.09 12.13 Dividends per share (cents) Share price 30 June ($) 7.5 1.51 9.0 2.81 9.0 1.91 7.15 2.5 0.87 (6.09) 1.0 0.88 $120 $100 $80 $60 $40 $20 $0 $60 $50 $40 $30 $20 $10 $0 5 4 3 2 1 0 Group EBITDA from Operations ($m) 108.1 93.3 66.3 91.1 80.1 EBITDA from Operations to OCFBIT conversion 148% 89% 81% 99% 108% 250% 200% 150% 100% 50% 0% FY18 FY19 FY20 FY21 FY22 FY18 FY19 FY20 FY21 FY22 Adjusted NPAT (NPATA) ($m) 57.7 58.8 41.5 38.9 31.4 FY18 FY19 FY20 FY21 FY22 High Potential Incident Frequency Rate (HPIFR) 2.6 2.8 1.6 1.7 1.6 FY18 FY19 FY20 FY21 FY22 15.00 10.00 5.00 0.00 -5.00 -10.00 16.00 14.00 12.00 10.00 8.00 6.00 4.00 2.00 0.00 Statutory EPS (cents per share) 13.1 12.1 11.3 7.2 FY18 FY19 FY20 FY21 FY22 -6.1 Adjusted EPS (cents per share) 15.1 14.5 11.4 9.5 5.3 FY18 FY19 FY20 FY21 FY22 22 Service Stream Limited Directors' report 2. Details of Key Management Personnel (KMP) As a result of the acquisition of LLS and the enlarged consolidated Group, and alongside internal structure and responsibility changes, a review was undertaken to determine which roles would be identified as Key Management Personnel (KMP). Following this review it was determined that based on the definition of a KMP under AASB 124, from 1 November 2021 (i.e. acquisition date) only the Managing Director and Chief Financial Officer roles would be KMP (being individuals with the authority and responsibility for planning, directing and controlling the activities of the entity) for the FY22 Remuneration Report. The following table depicts the Directors and Executive Key Management Personnel of the Group who were classified as KMP for the entire financial year unless otherwise indicated. Non-Executive Directors Brett Gallagher Greg Adcock Tom Coen Peter Dempsey Deborah Page AM Elizabeth Ward Executive Directors Leigh Mackender Chairman Non-Executive Director Non-Executive Director Non-Executive Director Non-Executive Director Non-Executive Director Managing Director Key Management Personnel# Linda Kow Chief Financial Officer Paul McCann (KMP ceased 1 November 2021) Executive General Manager, Utilities Kevin Smith (KMP ceased 1 November 2021) Executive General Manager, Telecommunications # Following the acquisition of Lendlease Services Pty Ltd on 1 November 2021, the Board reviewed the list of Key Management Personnel from the FY21 Remuneration Report and determined that only the Managing Director and CFO meet the definition of KMP across the enlarged consolidated Group. 3. Role of the Remuneration and Nomination Committee (RNC) The Board’s RNC is responsible for reviewing and making recommendations to the Board on the remuneration arrangements for the Non-Executive Directors, the Managing Director, KMP and the executive management team. Information on the RNC’s role and responsibilities is contained in its charter, which is available on the Group’s website at: www.servicestream.com.au. 4. Remuneration policy and framework through implementation of Service Stream’s The Board, remuneration policies and frameworks. The objectives of the Group's remuneration policy are to ensure that it: the RNC, oversees and approves the ● ● supports Service Stream’s strategy and reinforces our culture and values; provides consistent and market competitive rewards which attract, motivate and retain highly skilled employees; 23 Service Stream Limited Directors' report ● ● aligns employee activities to the achievement of business objectives; supports alignment between executive remuneration and shareholder outcomes; ● maintains fair and equitable rates of pay for all employees based on their performance and the markets in which the Group operates; ● ● ● encourages, recognises and rewards individual, team and group performance in alignment with shareholder returns; operates a remuneration system that is transparent, accountable, scalable, flexible and consistent, enabling comparison with the external market; and reflects market practice by benchmarking remuneration outcomes against relevant peer companies. Linking performance to executive remuneration The executive remuneration framework is linked to the Group’s performance by: ● ● ● ● requiring a significant portion of executive remuneration to vary with short-term and long-term performance; a ‘Minimum Group Performance Threshold’ is required to be met before any STI can be paid, linked to achieving the Group’s EBITDA from Operations target; individual performance goals are tied to the annual objectives of the Group, linked directly to the overall Group strategy; and delivering a significant portion of remuneration in equity, to align with shareholder interests. Service Stream measures performance across the following key corporate measures: ● Group EBITDA from Operations; ● Divisional/Business Unit EBITDA; ● Health & Safety Performance (TRIFR, HPIFR and LTIFR); ● Market & Customer; ● Risk & Governance; ● ● Earnings Per Share (EPS) and Adjusted Earnings Per Share (EPS-A); and Total Shareholder Returns (TSR) relative to the ASX 200 Industrials index. Remuneration reviews The RNC reviews the remuneration packages of all Directors and Senior Executives on an annual basis and makes recommendations to the Board in respect to any changes thereto. Remuneration packages are reviewed with due regard to performance, the relativity of remuneration to comparable companies and the level of remuneration required to attract and compensate Directors and Senior Executives, given the nature of their work and responsibilities. The RNC periodically seeks independent advice from external consultants on various remuneration-related matters to assist in performing its duties and making recommendations to the Board. During FY22, the RNC has continued to engage Korn Ferry Hay to provide remuneration benchmarking data for salaried roles across the organisation that are consistent with the markets in which Service Stream operates. In addition, the RNC engaged EY to conduct a review of Service Stream’s reward framework against market practices and provide executive remuneration market data. This information will be one input used to assess whether any changes to the executive remuneration framework are required for FY23, along with expected wage inflationary pressures. 24 Service Stream Limited Directors' report Employment conditions The table below outlines the remuneration components for the Managing Director and executive KMP. Position Notice periods and termination payments Managing Director Chief Financial Officer ● ● ● ● ● ● 6 months either party (or payment in lieu) Immediate for serious misconduct or breach of contract Statutory requirements only for termination with cause 6 months either party (or payment in lieu) Immediate for serious misconduct or breach of contract Statutory requirements only for termination with cause 5. Overview of remuneration components The table below depicts the potential remuneration components that apply to the Managing Director and CFO employed for the entire financial period. Fixed remuneration Variable remuneration ● ● Fixed salary set by reference to appropriate benchmark information and individual performance Includes superannuation and salary-sacrificed non-monetary benefits ● ● Cash incentive paid under the annual short-term incentive (STI) plan, with hurdles linked to both Group and Individual performance targets Performance rights issued under the annual long-term incentive (LTI) plan, with hurdles linked to annual EPS targets and Relative TSR Details of each remuneration component payable to the Managing Director and CFO are set out below, including details of maximum STI and LTI opportunity as a percentage of fixed remuneration. Managing Director 100% Fixed Remuneration 50% STI (at risk) 75% LTI (at risk) Variable remuneration at risk CFO 100% Fixed Remuneration 40% STI (at risk) 60% LTI (at risk) The graphs below depict the maximum potential remuneration components that apply to the Managing Director and CFO as a percentage of total remuneration. Managing Director Chief Financial Officer 33% 45% 22% 30% 20% 50% Fixed remuneration Variable - STI Variable - LTI 25 Service Stream Limited Directors' report 5.1 STI & LTI Opportunity Details of the STI and LTI opportunities for FY22 are outlined in the table below. Incentive Participation Rates Executive Position Target STI % of fixed remuneration Maximum STI % of fixed remuneration Target LTI % of fixed remuneration Maximum LTI % of fixed remuneration Maximum total performance- based pay as a % of fixed remuneration Managing Director Chief Financial Officer 50 40 50 40 75 60 75 60 125 100 Details of individual performance indicators for the Managing Director are outlined in section 6. 5.2 Fixed Remuneration Fixed remuneration consists of base compensation and statutory superannuation contributions. Executives may also elect to have other benefits provided out of their fixed remuneration, including additional superannuation and the provision of a motor vehicle. In recognition of the continued uncertainty that COVID-19 has presented on Service Stream’s operations, the Managing Director’s fixed remuneration was unchanged for the period 1 July 2021 to 30 June 2022. An adjustment was made to the Chief Financial Officer’s fixed remuneration effective from 1 February 2022 to reflect market benchmarks for like roles against peer companies and the increased size and scope of the role following the Lendlease Services acquisition. This is consistent with our policy where adjustments to executive salaries are made only in instances where executive roles and responsibilities change significantly, and market data supports the adjustment. 5.3 Short Term Incentive (STI) 5.3.1 STI Overview The STI plan provides for an annual payment which varies depending on the performance achieved over the assessment period. The incentive plan is designed to reward participants for the delivery of financial and operational performance which is key to the success of Service Stream. The award of any STI related incentives are first subject to Group performance meeting or exceeding the ‘Minimum Group Performance Threshold’, this being the achievement of at least 90% of the Group’s EBITDA from Operations target for the financial year. The minimum Group Performance Threshold exists as a gate and is applicable to all STI participants, regardless of their individual performance. Where 90% or more of the Group’s EBITDA from Operations target is achieved, the STI payment is payable to employees based on Group, Divisional and individual performances against target. Any STI payments are at the Board’s discretion. Group Performance Group Performance is set annually and is reflected as the Group’s EBITDA from Operations target for the financial year. Each year the Board assesses the proposed budgets put forward by Management, aligned to the Group’s strategic plan. Following detailed analysis and discussion a target is agreed which reflects the Group’s annual EBITDA budget. Following the acquisition of LLS, the Group FY22 EBITDA from Operations target was adjusted by the Board to reflect 8-months of LLS in the Service Stream Group. 26 Service Stream Limited Directors' report Individual Performance Individual performance goals are tied to the annual objectives of the Group, linked directly to the overall Group strategy and categorised into the four quadrant measures of Financial Performance, Market & Customer, Safety & People and Risk & Governance. Individual performance targets under each Performance Quadrant for the Managing Director for the FY22 STI is outlined in section 6. 5.3.2 STI summary table Feature Program detail Purpose of short- term incentive plan Reward participants for the delivery of financial and operational performance that are key to the success of Service Stream Minimum performance threshold Achievement of 90% or more against annual Group EBITDA target before the award of incentives under the Group, Divisional or Individual Performance will be considered Performance requirements All STIs have performance criteria set across two separate areas: 1. Group Financial Performance 2. Individual Performance is set across the following areas: ● Financial Performance ● Market & Customer ● Safety & People ● Risk & Governance Target STI Opportunity 50% of total fixed remuneration for the Managing Director 40% of total fixed remuneration for the Chief Financial Officer Maximum STI opportunity 50% of total fixed remuneration for the Managing Director 40% of total fixed remuneration for the Chief Financial Officer Performance period 1 July 2021 to 30 June 2022 Assessment period August 2022, following the audit of the Group's financial statements Payment form Cash based payment Payment timing September 2022 Board Discretion Eligibility The Board has discretion to adjust STI payments upwards and downwards including to nil in certain circumstance e.g. where an executive has acted inappropriately The Managing Director and CFO are eligible to participate in the STI program in the year in which they commence their position with the Company A pro-rata entitlement will be applied for up to and including start date if the start date is pre-31 March Post-31 March no employee will be entitled to a pro-rata payment for the year in which they commence with the Company 27 Service Stream Limited Directors' report Termination of employment On cessation of employment with the Group prior to the end of the assessment period, there is no STI payable Treatment of significant items From time to time the Group’s performance may be impacted by significant items. When this occurs, the Board has the discretion to adjust for the impact (positively or negatively) on a case-by-case basis 5.4 Long-Term Incentive (LTI) 5.4.1 LTI Overview The LTI is an equity-based plan that provides for an incentive award that vests subject to company performance over a three-year performance period. A three-year measure of performance is considered to be the most appropriate and reasonable time period which is consistent with market practice and Service Stream’s specific industry dynamics. The LTI operates within the shareholder approved Employee Share Ownership Plan (ESOP), which is overseen by the Remuneration and Nomination Committee. The extent of individual participation and the associated number of performance rights offered is recommended by the Managing Director and reviewed by the RNC, which will then make recommendations to the Board for approval. The LTI Award is in the form of performance rights which are issued to participating employees, with each performance right converting into one ordinary share of Service Stream Limited on meeting the vesting criteria. No amounts are paid or payable by the participant on receipt of the performance rights, and the performance rights carry neither rights to dividends nor voting rights. The number of performance rights granted is based on the employee’s long-term incentive opportunity, which is expressed as a percentage of the participant’s total fixed remuneration, and the volume-weighted average market price of the Group’s shares over a prescribed period of time or other issue price as deemed appropriate by the Board. 5.4.2 LTI Performance Requirements FY22 Tranche Performance rights for each of the LTI tranches relevant to FY22 Tranche are subject to service and performance criteria being: 1. 2. Adjusted Earnings Per Share (Adjusted EPS) growth over the performance period. The Board considers Adjusted EPS growth to be an appropriate performance measure for KMP reward as it represents an accurate measure of short-term and long-term sustainable profit; and Relative Total Shareholder Returns (TSR) being calculated as the difference in share price plus the value of dividends paid on those shares over the performance period, expressed as a percentage of the share price at the beginning of the performance period. The Board considers relative TSR to be an appropriate performance measure for KMP reward as it focuses on the extent to which shareholder returns (being income and capital gain) are generated relative to the performance of an appropriate comparator group. Adjusted Earnings Per Share (Adjusted EPS) - 50% Weighting The Adjusted EPS growth performance condition is based on the Company’s adjusted EPS growth over the three years to 30 June 2024. The tranche of performance rights will vest on a pro-rata basis upon achieving the annual Adjusted EPS target as set by the Board. In FY22 and following the acquisition of LLS and after year-end, the Board reset the Year 1 Adjusted EPS growth performance measure for the FY22 Tranche. The performance vesting scale that will apply to the performance rights which are subject to the Adjusted EPS growth test is outlined in the table below and disclosed in the Board paper on FY22 LTI outcomes: 28 % of performance rights that vest FY22 EPS Target Service Stream Limited Directors' report 0% 40% Proportional vesting 100% < 5% EPS Growth 5% EPS Growth 5% to 10% EPS Growth >10% EPS Growth Relative Total Shareholder Return (TSR) - 50% Weighting The relative TSR performance condition is based on the company’s TSR performance relative to the TSR of comparative companies, comprising the ASX 200 Industrials, at the start of the performance period and measured over the 3 years to 30 June 2024. If the TSR in the comparison group is ranked from highest to lowest, the median TSR is the percentage return to shareholders that exceeds the TSR for half of the comparison companies. The 75th percentile TSR is the percentage return required to exceed the TSR for 75% of the comparison companies. The performance vesting scale that will apply to the performance right which are subject to the TSR test is outlined in the table below: TSA Ranking % of performance rights that vest < 50th percentile 50th percentile Above 50th and below 75th percentile 0% 40% Pro-rata so that 2.4% of the performance rights in the tranche will vest for every 1 percentile increase between the 50th and below 75th percentile 75th percentile and above 100% The Board does retain discretion to retain individuals in the LTI plan for factors such as death, total and permanent disability or retirement. The Board also retains discretion to vest awards in the form of cash. FY20 & F21 Tranches % of Performance Rights that Vest FY21 EPS Target (50% weighting) FY20 EPS target (80% weighting) 0% 40% Below Target and below PY Adjusted EPS Below Target and below PY Adjusted EPS Below Target but equal to PY Adjusted EPS Below Target but equal to PY Adjusted EPS Proportional vesting Below Target but greater than PY Adjusted EPS Below Target but greater than PY Adjusted EPS 100% 100% of Target and above 100% of Target and above 50% of the performance rights granted in FY21 and 20% of the performance rights granted in FY20 tranches will vest where the Group’s TSR over the performance period is such that it would rank at or above the 75th percentile (full achievement), or the 50th percentile (pro-rata achievement) of a relevant peer group of companies being those comprising the ASX 200 Industrials index, as detailed below: 29 Service Stream Limited Directors' report TSR Ranking % of performance rights that vests < 50th percentile 50th percentile 0% 50% Above 50th and below 75th percentile Proportional vesting 75th percentile or above (top quartile) 100% 5.4.3 Performance re-testing The Board is strongly of the view that the structure, conditions, and operation of the LTI scheme is the most appropriate for the Group because: ● ● the retesting regime at the end of the three-year period (based on average results for that period) allows the Board to take a longer-term outlook; the Board is conscious that a contracting business like Service Stream can be subject to market volatility and encounter issues that adversely impact individual years and therefore a retesting regime at the end of the three-year period is appropriate; ● management should be rewarded to the extent that the Group's performance over the entire period of review meets the set targets for that period; ● ● the review period accords with the average length of the Group’s annuity and panel client contracts, being 3 to 4-year terms, thereby enabling performance under the full term of each contract to be recognised; and the service criteria (i.e. the requirement that the participant remain employed by the Group at the end of the three-year period) and the retesting arrangement provide significant focus on a longer time horizon. 30 Service Stream Limited Directors' report 5.4.4 FY22 LTI summary table Feature Program detail Purpose of long-term incentive plan Reward participants for the delivery of performance which is linked to enhancing long-term shareholder value over a three-year period Manage risks associated with a tendency to focus on short- term performance against longer-term performance Performance requirements All LTIs have performance criteria set across two areas: 1. Annual Earning Per Share (EPS) growth 2. Relative Total Shareholder Returns (TSR), measured against a relevant per group being the ASX 200 Industrials index. LTI Opportunity 75% of total fixed remuneration for the Managing Director 60% of total fixed remuneration for the Chief Financial Officer Maximum LTI opportunity 75% of total fixed remuneration for the Managing Director 60% of total fixed remuneration for Chief Financial Officer Performance period 1 July 2021 to 30 June 2024 Assessment period August 2024, following the audit of the Group's financial statements Award form Award timing Board discretion Eligibility Performance rights September 2024 The Board has discretion to adjust LTI award including to nil in certain circumstance e.g where an executive has acted inappropriately Selected Executives and Senior Management may be invited to participate they commence their position with the Group the LTI program in which the year in in Termination of employment Where a participant ceases employment with the Group prior to the end of the assessment period, any unvested performance rights will be forfeited 31 Service Stream Limited Directors' report 6. Managing Director and Senior Executive Remuneration Executive remuneration table The information provided in the table below has been prepared in accordance with Australian accounting standards. Short-term employee benefits Post- employ- ment benefits Long- term benefits Share-based payments Year Salary Termin- ation benefits Short-term incentives Non- monetary Super LSL Performance rights Total Fixed At Risk L Mackender 2022 878,997 - 449,744* 23,568 16,599 13,977 1,382,885 66% 34% 2021 878,997 - - - 21,694 16,758 148,045 1,065,494 86% 14% L Kow 2022 627,928 - 302,789* 31,246 1,764 51,179 1,014,906 65% 35% 2021 578,997 - P McCann1 2022 159,666 2021 458,164 K Smith2 2022 176,332 2021 528,997 S Laffey3 2021 110,077 - - - - - - - - 21,694 513 95,264 696,468 86% 14% 8,128 7,856 3,177 (37,525) 141,302 127% - 27%1 - 24,384 21,694 23,221 55,896 583,359 90% 10% 58,019 - 7,856 7,920 2,389 252,516 76% 24% - 21,694 10,575 66,657 627,923 89% 11% - - - 9,039 - - 5,342 124,458 96% 4% - 239,993 100% 0% J Ash4 2021 5,296 232,947 - - 1,750 Total 2022 1,842,923 - 810,552 8,128 70,526 29,460 30,020 2,791,609 70% 30% 2021 2,560,528 232,947 - 24,384 97,565 51,067 371,204 3,337,695 89% 11% 1P McCann ceased as a KMP as of 1 November 2021. His reported remuneration is for the period from 1 July 2021 to that date. During FY22 P McCann resigned, forfeiting his existing performance rights. 2K Smith ceased as a KMP as of 1 November 2021. His reported remuneration is for the period from 1 July 2021 to that date. 3S Laffey was the Acting Executive General Manager of Energy & Water until 9 November 2020. The position ceased being a KMP role following the consolidation of the Utilities operations. 4J Ash resigned from his position as the Executive General Manager, Network Construction effective 6 July 2020. *Short-term incentive includes a one-off discretionary bonus awarded by the Board for the successful acquisition and integration of Lendlease Services 32 Service Stream Limited Directors' report FY22 STI performance outcomes 2022 STI Name Paid % L Mackender 77.5% L Kow 79.1% L Mackender The table below summarises the performance of the Managing Director against the individual elements of his scorecard. Measure Weighting Target Outcome Financial 50% Delivery 30% Delivery of Group EBITDA from Operations target, which has been adjusted for the proforma contribution from LLS Acquisition and integration of LLS, including successful exit from TSA by 30 June 2022 Deliver LLS acquisition synergy targets Below threshold Partially achieved Fully achieved Above target Below threshold Partially achieved Fully achieved Above target Safety & People 15% FY22 Annual Group HPIFR Target of < 1.61 is met or exceeded Below threshold Partially achieved Fully achieved Above target Risk & Governance 5% Restructure Group Executive with appointments made to key roles, consistent with the enlarged business Below threshold Partially achieved Fully achieved Above target Specific financial, commercial and operational targets remain commercially sensitive and as such, have not been disclosed. 33 Service Stream Limited Directors' report FY22 LTI performance outcomes There were no LTI awards which vested for the Managing Director or KMP during FY22. Summary of grants under LTI Name Plan Balance at 1 July 2021 Granted as compen- sation Vested Forfeited Balance at 30 June 2022 Number Number Number Number Number Fair value Fair value when granted $ Fair value at vesting $ L Mackender FY20 LTI 238,544 FY21 LTI 361,879 - - FY22 LTI - 794,792 Total 600,423 794,792 L Kow FY21 LTI 193,076 - Total FY22 LTI - 193,076 424,491 424,491 P McCann FY20 LTI 76,776 FY21 LTI 132,791 - - Total FY22 LTI - 209,567 324,540 324,540 K Smith FY20 LTI 106,903 FY21 LTI 162,254 - - Total Total FY22 LTI - 269,157 356,829 356,829 1,272,223 1,900,652 - - - - - - - - - - - - - - - - (190,835) 47,709 524,838 n/a - - 361,879 652,558 n/a 794,792 516,481 n/a (190,835) 1,204,380 - - - 193,076 348,164 n/a 424,491 275,848 n/a 617,567 (76,776) (132,791) (324,540) (534,107) 165,458 n/a 239,455 n/a 210,896 n/a - - - - (85,522) 21,381 230,384 n/a - - 162,254 292,585 n/a 356,829 231,879 n/a (85,522) 540,464 (810,464) 2,362,411 The balance at the end of the financial year excludes rights where the performance criteria has not been met in relation to their performance period but they have not yet reached their vesting date. Tranche Number Grant date Fair value per right at grant date FY20 118,751 18 September 2019 Relative TSR hurdle – 128.4 cps EPS hurdle – 237.3 cps FY20 CEO 47,709 23 October 2019 Relative TSR hurdle – 131.1 cps EPS hurdle – 242.2 cps FY21 1,558,980 21 October 2020 Relative TSR hurdle – 166.8cps EPS hurdle – 193.8 cps FY22 3,452,199 29 October 2021 Relative TSR hurdle – 55.2 cps EPS hurdle – 74.7 cps Vesting date 21 September 2022 21 September 2022 21 September 2023 21 September 2024 Performance period 1 July 2019 - 30 June 2022 1 July 2019 - 30 June 2022 1 July 2020 - 30 June 2023 1 July 2021 - 30 June 2024 34 Service Stream Limited Directors' report Shareholding of key management personnel The table below sets out the equity in Service Stream held by key management personnel for the 2022 and 2021 financial years: Balance at 1 July Received on vesting of performance rights (Disposed) / Acquired during the year Balance at date of appointment Balance at date of resignation Balance at 30 June Name 2022 L Mackender 1,100,700 L Kow 70,000 P McCann1 539,017 K Smith2 2,482,425 2021 L Mackender 1,100,700 L Kow P McCann K Smith J Ash 70,000 538,522 2,481,930 - - - - - - - - 466,901 1,167,660 277,778 - - - 495 495 - - - - - - - - - - - - - - - - - 1,567,601 1,237,660 816,795 2,482,425 1,100,700 70,000 539,017 2,482,425 249,166 - 123,411 125,755 - 1Paul McCann ceased being a Key Management Personnel (KMP) on 1 November 2021. Shares acquired of 277,778 represents acquisitions made during the period he was KMP. Balance at 30 June 2022 represents actual shareholdings at that date. 2Kevin Smith ceased being a Key Management Personnel (KMP) on 1 November 2021. Balance at 30 June 2022 represents actual shareholdings at that date. 7 Non-Executive Directors’ Remuneration The Board’s RNC is responsible for reviewing and making recommendations to the Board on the remuneration for the Non-Executive Directors. Non-Executive Directors are remunerated only by way of fixed fees (inclusive of superannuation where applicable). To preserve independence and impartiality, Non-Executive Directors do not receive any performance related compensation. The current maximum aggregate fee pool for is $1,000,000 as approved by shareholders on 23 October 2019. Board and committee fees (inclusive of superannuation where applicable) are included in the aggregate pool. No changes were made to Non-Executive Director fees in FY22. the Non-Ex ecutive Directors Fees are reviewed annually taking into account comparable roles and market data provided by the Board’s independent remuneration advisor. 35 Non-Executive Directors' remuneration Service Stream Limited Directors' report B Gallagher G Adcock1 P Dempsey D Page E Ward3 T Coen2 Total Year 2022 2021 2022 2021 2022 2021 2022 2021 2022 2021 2022 2021 2022 2021 Board and Committee fees Super Total 182,648 18,264 182,648 17,352 130,000 130,000 - - 118,722 11,872 118,721 11,279 130,000 124,361 88,175 - 80,822 107,763 - 5,639 8,818 - 8,082 10,237 730,367 47,036 663,493 44,507 200,912 200,000 130,000 130,000 130,594 130,000 130,000 130,000 96,992 - 88,904 118,000 777,402 708,000 1G Adcock’s remuneration was paid to Ausadcock Pty Ltd, a company in which Mr Adcock has a beneficial interest. 2T Coen’s remuneration was paid up to the date of his retirement on 10 March 2022. 3E Ward’s remuneration was paid from her start date of 6 September 2021. 36 Service Stream Limited Directors' report Non-Executive Directors’ Shareholding Balance at 1 July Received on vesting of performance rights (Disposed) / Acquired during the year Balance at date of appointment Balance at date of resignation Balance at 30 June Name 2022 B Gallagher 3,299,673 G Adcock 70,000 T Coen1 38,444,918 P Dempsey 1,050,000 D Page 509,800 E Ward2 2021 - B Gallagher 3,299,673 G Adcock 50,000 T Coen 38,444,918 P Dempsey 1,050,000 D Page 443,293 - - - - - - - - - - - 700,327 23,333 1,281,497 350,000 137,001 - - 20,000 - - 66,507 - - - - - - - - - - - - - 4,000,000 93,333 39,726,415 - - 1,400,000 - 646,801 - - - - 3,299,673 70,000 - 38,444,918 - - 1,050,000 509,800 1T Coen retired as Non-Executive Director effective 10 March 2022. 2Elizabeth Ward was appointed as an Independent Non-Executive Director effective 6 September 2021. Ms Ward has advised the Chairman that she intends to purchase SSM shares on-market following the cessation of the Company’s Closed Period for securities trading, in accordance with and as specified in the Company’s Securities Trading Policy. 37 The Directors’ report is signed in accordance with a resolution of the Directors made pursuant to s.298(2) of the Service Stream Limited Directors' report Corporations Act 2001. On behalf of the Directors Brett Gallagher Chairman 26 August 2022 Leigh Mackender Managing Director 26 August 2022 38 Auditor’s Independence Declaration As lead auditor for the audit of Service Stream Limited for the year ended 30 June 2022, I declare that to the best of my knowledge and belief, there have been: (a) no contraventions of the auditor independence requirements of the Corporations Act 2001 in relation to the audit; and (b) no contraventions of any applicable code of professional conduct in relation to the audit. This declaration is in respect of Service Stream Limited and the entities it controlled during the period. Trevor Johnston Partner PricewaterhouseCoopers Melbourne 26 August 2022 PricewaterhouseCoopers, ABN 52 780 433 757 2 Riverside Quay, SOUTHBANK VIC 3006, GPO Box 1331, MELBOURNE VIC 3001 T: 61 3 8603 1000, F: 61 3 8603 1999, www.pwc.com.au Liability limited by a scheme approved under Professional Standards Legislation. 39 Service Stream Limited Consolidated statement of profit or loss and other comprehensive income for the financial year ended 30 June Revenue from continuing operations Revenue from contracts with customers Other income Expenses Employee salaries and benefits Subcontractor fees Raw materials and consumables used Consulting and temporary staff fees Company administration and insurance expenses Occupancy expenses Technology and communication services Motor vehicle expenses Depreciation and amortisation Impairment Net finance costs Other expenses Share of profits from investment in joint ventures and associates (Loss) / profit before tax Income tax expense (Loss) / profit for the year Total comprehensive (loss) / income for the year Notes 3 4 6 14 5 25 7 (Loss) / profit attributable to the equity holders of the parent Total comprehensive (loss) / income attributable to equity holders of the parent 2022 $'000 1,513,804 2,733 1,516,537 (381,866) (901,477) (88,111) (20,058) (11,359) (5,280) (29,772) (13,278) (53,322) (38,206) (7,163) (2,919) 2,192 (34,082) (2,242) (36,324) (36,324) (36,324) (36,324) 2021 $'000 803,006 1,157 804,163 (218,722) (409,284) (51,499) (7,999) (6,591) (3,495) (15,553) (11,884) (29,291) - (4,044) (3,983) - 41,818 (12,544) 29,274 29,274 29,274 29,274 Earnings per share Basic (cents per share) Diluted (cents per share) 8 8 (6.09) (6.09) 7.15 7.15 Notes to the financial statements are included on pages 44 to 85 40 Consolidated balance sheet at 30 June ASSETS Current assets Cash and cash equivalents Trade and other receivables Inventories Accrued revenue Other assets Current tax asset Total current assets Non-current assets Investments accounted for using the equity method Property, plant and equipment Right-of-use assets Intangible assets Total non-current assets Total assets LIABILITIES Current liabilities Trade and other payables Provisions Lease liabilities Current tax liabilities Total current liabilities Non-current liabilities Deferred tax liability (net) Provisions Borrowings Lease liabilities Total non-current liabilities Total liabilities Net assets EQUITY Capital and reserves Contributed equity Reserves (Accumulated losses) / retained earnings Total equity Service Stream Limited Notes 2022 $'000 2021 $'000 20 9 10 11 12 7 25 13 15 14 16 17 15 7 7 17 20 15 18 68,677 105,011 14,738 273,841 9,992 7,889 50,573 46,821 6,837 88,418 4,898 - 480,148 197,547 5,606 59,643 52,529 451,729 569,507 - 13,170 29,963 306,746 349,879 1,049,655 547,426 267,472 62,350 18,304 - 103,520 23,710 11,197 3,732 348,126 142,159 38,253 7,117 148,907 39,156 233,433 18,964 6,672 33,783 22,516 81,935 581,559 224,094 468,096 323,332 499,682 (12,024) (19,562) 468,096 318,721 (12,151) 16,762 323,332 Notes to the financial statements are included on pages 44 to 85 41 Consolidated statement of changes in equity for the financial year ended 30 June Contributed equity Employee equity- settled benefits reserve Retained earnings/ (accumulated losses) $'000 $'000 $'000 314,741 (11,109) Balance at 1 July 2020 Profit for the period Total comprehensive income for the year Equity-settled share-based payments, inclusive of tax adjustments Issue of shares (net of transaction costs) Acquisition of treasury shares Issue of treasury shares to employees Dividends paid Balance at 30 June 2021 Loss for the period Total comprehensive loss for the year Equity-settled share-based payments, inclusive of tax adjustments Issue of shares (net of transaction costs) Acquisition of treasury shares Issue of treasury shares to employees Balance at 30 June 2022 - - - 2,023 (2,023) 2,023 1,957 318,721 - 180,961 (204) 204 499,682 - - 981 - - (2,023) - (12,151) 331 - - (204) (12,024) Service Stream Limited Total $'000 321,796 29,274 29,274 981 2,023 (2,023) - (28,719) 323,332 (36,324) (36,324) 331 180,961 (204) - 18,164 29,274 29,274 - - - - (30,676) 16,762 (36,324) (36,324) - - - - (19,562) 468,096 Notes to the financial statements are included on pages 44 to 85 42 Consolidated statement of cash flows for the financial year ended 30 June Cash flows from operating activities Receipts from customers (including GST) Payments to suppliers and employees (including GST) Interest received Interest and facility costs paid Income taxes paid Dividends from joint venture associates Net cash provided by operating activities Cash flows from investing activities Payments for plant and equipment Proceeds from the sale of plant and equipment Payments for intangible assets Payment for businesses (net of cash acquired) Net cash used in investing activities Cash flows from financing activities Purchase of shares (net of transaction costs) Proceeds from issue of shares (net of transaction costs) Principal elements of lease payments Dividends paid Proceeds from borrowings Repayment of borrowings Net cash provided by / (used in) financing activities Net increase / (decrease) in cash held Cash at the beginning of the year Cash at the end of the year Service Stream Limited Notes 2022 $'000 2021 $'000 1,647,293 (1,572,048) 99 (6,839) (10,783) 825 58,547 887,100 (812,675) 40 (4,738) (24,180) - 45,547 (3,014) 1,175 (2,365) (313,537) (317,741) (204) 179,228 (16,739) - 500,013 (385,000) 277,298 18,104 50,573 68,677 (3,184) 1,055 (6,710) - (8,839) - - (11,888) (28,719) - (25,000) (65,607) (28,899) 79,472 50,573 20 29 20 Notes to the financial statements are included on pages 44 to 85 43 Service Stream Limited Service Stream Limited Notes to the consolidated financial statements for the year ended 30 June 2022 Notes to the consolidated financial statements 1 General information Page 45 Section A: Business performance Section B: Operating assets & liabilities 2 Segment information Page 45 9 Trade and other receivables 3 Revenue from contracts with customers Page 47 10 Inventories 4 Other income Page 48 11 Accrued revenue 5 Net finance costs Page 48 12 Other assets 6 Other expense items Page 48 13 Property, plant and equipment 7 Income tax expense Page 49 14 Intangible assets 8 Earnings per share Page 51 15 Leases 16 Trade and other payables 17 Provisions Section C: Capital and financing Section D: Group structure 18 Contributed equity Page 59 24 Subsidiaries 19 Dividends Page 59 25 Joint arrangements 20 Notes to the consolidated statement of cash flows Page 60 26 Deed of cross guarantee 21 Financial instruments Page 61 27 Related party transactions 22 Capital risk management Page 64 28 Parent entity information 23 Share-based payments Page 64 29 Business combinations Page 52 Page 52 Page 52 Page 53 Page 53 Page 54 Page 56 Page 57 Page 58 Page 67 Page 68 Page 69 Page 70 Page 70 Page 72 Section E: Unrecognised items Section F: Other 30 Contingent assets and liabilities Page 74 32 Remuneration of auditors Page 74 31 Events after the reporting period Page 74 33 Significant accounting policies Page 74 34 Critical accounting judgements and key sources of estimation uncertainty Page 85 44 Service Stream Limited Notes to the consolidated financial statements 1 General information Service Stream Limited (the Company) is a limited company incorporated in Australia and listed on the Australian Securities Exchange (ASX: SSM). Service Stream Limited's registered office and its principal place of business is Level 4, 357 Collins Street, Melbourne, Victoria 3000. The principal activities of the Company and its subsidiaries (the Group) are described in note 2. 2 Segment information (a) Products and services from which reportable segments derive their revenues The Group's operating segments have been determined based on the nature of the business activities undertaken by the Group and by reference to the structure of internal reporting that is prepared and provided to the chief operating decision maker, being the Managing Director, who provides the strategic direction and management oversight of the Group in terms of monitoring results and approving strategic planning for the business. The Group acquired Service Stream Maintenance Pty Ltd (formerly Lendlease Services Pty Ltd) and its controlled entities ("LLS") on 1 November 2021 (refer note 29). This resulted in a re-organisation of its segments with the creation of a new reportable segment, Transport, and the combining of the Telecommunications and Utilities segments into Service Stream’s existing structure. The principal services of the Group's reportable segments are as follows: Telecommunications Telecommunications provides a wide range of operations, maintenance, installation, design and construction services to the owners of fixed-line and wireless telecommunication networks in Australia. Service capability includes customer connections, service and network assurance, site acquisition, engineering, design, construction and installation of broadband, wireless and fixed-line project services, as well as minor projects for asset remediation, augmentation and relocation. Principal customers include nbn co, Optus, Telstra and other telecommunications providers. Utilities Transport Utilities provides operations, maintenance, design and construction services, as well as a wide range of specialist metering, new energy and inspection services to gas, water and electricity network owners and other customers in Australia. Service capability includes asset upgrades and replacement, engineering, design and construction of network assets and energy-related products, meter reading and network assurance, as well as specialist inspection, auditing and compliance services. Transport provides long-term operational support and maintenance services to public and private road and tunnel asset owners. Service capabilities include road network maintenance, control room operations, minor civil construction services and installation and operation of intelligent transport systems (ITS). Performance is measured on the segment result which is EBITDA from Operations (earnings before depreciation and amortisation, interest, taxation, non-operational costs* and adjustments for equity accounted joint ventures) as included in the internal management reports that are reviewed by the Managing Director. The segment results include the allocation of overheads that can be directly attributable to an individual business segment. Costs relating to certain head office functions and non-operational activities are managed at Group level and not allocated to the Group's segments. The information presented to the Managing Director does not report on segment assets and liabilities and as such is not presented in this report. *Non-operational cost items represent acquisition, integration and restructuring costs (refer note 6 (c)). 45 Service Stream Limited Notes to the consolidated financial statements 2 Segment information (continued) (b) Segment revenue and results 30 June 2022 Telecommunications Utilities Transport Eliminations/ Unallocated Segment revenue Other income Share of revenue from joint ventures Total revenue (including joint venture)1 $'000 639,898 70 - 639,968 $'000 695,354 1,633 - 696,987 $'000 171,977 871 47,230 220,078 $'000 6,575 159 - 6,734 Total $'000 1,513,804 2,733 47,230 1,563,767 EBITDA from Operations2 61,509 19,533 9,864 208 91,114 30 June 2021 Telecommunications Utilities Transport Segment revenue Other income Share of revenue from joint ventures Total revenue (including joint venture)1 $'000 392,378 7 - 392,385 $'000 411,541 1,745 - 413,286 $'000 - - - - Eliminations/ Unallocated $'000 (913) (595) - (1,508) Total $'000 803,006 1,157 - 804,163 EBITDA from Operations2 57,783 29,048 - (6,720) 80,111 1This is a non-statutory disclosure as it includes other income and Service Stream's share of revenue from equity accounted joint ventures. 2Performance is measured using EBITDA from Operations. In prior periods, the segment information presented Statutory EBITDA as the performance measure which included non-operational costs. These costs were classified as unallocated items and as such, the results for the reportable segments remain unchanged. Reconciliation of EBITDA from Operations to net profit after tax EBITDA from Operations Adjustments for joint ventures Depreciation and amortisation Impairment expense Non-operational costs (before tax) (refer note 6 (c)) Net finance costs Income tax expense Net (loss) / profit after tax (c) Information about major customers 2022 $'000 91,114 (968) (53,322) (38,206) (25,537) (7,163) (2,242) (36,324) 2021 $'000 80,111 - (29,291) - (4,958) (4,044) (12,544) 29,274 In the current reporting period, there was one major customer (2021: one customer) which contributed more than 10% to the Group's revenue. The relevant revenue by segment is shown below: Largest customer 2022: Telecommunications $419 million (2021: Telecommunications $307 million). No other customer contributed to 10% or more of the Group's total revenue. 46 3 Revenue from contracts with customers (a) Revenue from contracts with customers Revenue (b) Disaggregation of segment revenue Service Stream Limited Notes to the consolidated financial statements 2022 $'000 1,513,804 1,513,804 2021 $'000 803,006 803,006 The Group derives revenue from the transfer of goods and services over time and at a point in time. The table below provides a disaggregation of reportable segment revenues from contracts with customers. 30 June 2022 Telecommunications Utilities Transport Other Segment revenue Intra / Inter-segment revenue Revenue from contracts with customers Timing of revenue recognition At point in time Over time Revenue from contracts with customers $'000 639,898 - 639,898 $'000 695,354 - 695,354 $'000 171,977 - 171,977 $'000 7,126 (551) 6,575 Total $'000 1,514,355 (551) 1,513,804 335,861 304,037 639,898 264,855 430,499 695,354 7,596 164,381 171,977 5,593 982 6,575 613,905 899,899 1,513,804 30 June 2021 Telecommunications Utilities Transport Other Total Segment revenue Intra / Inter-segment revenue Revenue from contracts with customers Timing of revenue recognition At point in time Over time Revenue from contracts with customers $'000 392,378 - 392,378 $'000 411,541 - 411,541 284,584 107,794 392,378 141,400 270,141 411,541 $'000 - - - - - - (c) Assets and liabilities related to contracts with customers Revenue recognised that was included in contract liability balance at the beginning of the period $'000 - (913) (913) - (913) (913) 2022 $'000 8,511 $'000 803,919 (913) 803,006 425,984 377,022 803,006 2021 $'000 10,435 Revenue (reversed) from performance obligations satisfied in previous periods (1,339) (536) 47 Service Stream Limited Notes to the consolidated financial statements 3 Revenue from contracts with customers (continued) (d) Significant estimates The Group's revenue is recognised when and as the control of the goods and services are transferred to its customers. Ticket of work services and cost reimbursable contract Revenue is recognised based on the transaction price as specified in the contract, net of estimated achievements of the variable considerations. Judgement is required in determining the Group's total transaction price. Accumulated experience is used to estimate and provide for the variable considerations applicable, and revenue is only recognised to the extent that it is highly probable that a significant reversal will not occur. Project delivery Revenue is recognised based on the proportion of contract costs incurred for work performed to date relative to the estimated total contract costs (percentage of completion method). Judgement is required in determining the Group's total progress and total contract costs, net of variable considerations on each project delivery. Accumulated experience is used to estimate this progress and total contract costs. Revenue is only recognised to the extent that it is highly probable that a significant reversal will not occur. No element of financing is deemed present as sales are generally made with credit terms of 30 days, which is consistent with market practice. The Group's obligation to warranty claims under the standard warranty terms is recognised as a provision, see note 17. 4 Other income Gain on disposal of assets Other 5 Net finance costs Interest received Interest expense: leases Interest expense: borrowings Facility establishment costs 6 Other expense items (a) Depreciation and amortisation expense Depreciation of plant and equipment Depreciation of right-of-use assets Amortisation of software Amortisation of customer contracts / relationships Notes 13 15 14 14 2022 $'000 470 2,263 2,733 2022 $'000 (99) 1,624 4,865 773 7,163 2022 $'000 15,196 17,296 6,806 14,024 53,322 2021 $'000 843 314 1,157 2021 $'000 (40) 957 2,467 660 4,044 2021 $'000 4,892 11,256 4,291 8,852 29,291 48 Service Stream Limited Notes to the consolidated financial statements 6 Other expense items (continued) (b) Employee benefit expense Superannuation expense Equity-settled share-based payments (c) Non-operational expenses Individual non-operational items included in profit / loss before income tax Acquisition costs1 Business integration and restructuring costs2 Total non-operational costs (before tax) Tax on non-operational costs Non-operational costs after tax 2022 $'000 32,237 332 32,569 2022 $'000 4,364 21,173 25,537 (5,703) 19,834 2021 $'000 16,654 1,288 17,942 2021 $'000 3,470 1,488 4,958 (1,487) 3,471 1Acquisition costs in 2022 relate to acquisition of Lendlease Services (Refer to note 29). 2Costs associated with business separation and integration related activities primarily in relation to the acquisition of Lendlease Services. 7 Income tax expense (a) Income tax recognised in profit or loss Tax expense comprises: Current tax expense Over provision in prior years Deferred tax Income tax expense (b) Reconciliation of income tax expense to tax payable (Loss) / profit from continuing operations Tax at the Australian tax rate of 30% Tax effect of amounts which are not deductible (taxable) in calculating taxable income Goodwill impairment Other non-deductible expenses Franking credits on dividends received Over provision in prior years Income tax expense as per consolidated statement of profit or loss and other comprehensive income Over provision in prior years Movement through deferred tax (note: 7c) Tax payable Less current year tax instalments paid during the year Net income tax (refundable) / payable 2022 $'000 - (806) 3,048 2,242 2022 $'000 (34,082) (10,225) 11,462 2,014 (203) (806) 2,242 806 (3,048) - (7,889) (7,889) 2021 $'000 17,347 - (4,803) 12,544 2021 $'000 41,818 12,545 - (1) - - 12,544 - 4,803 17,347 (13,615) 3,732 Effective tax rate 30% The tax rate used in the above reconciliation is the corporate tax rate of 30% payable by Australian corporate entities on taxable profits under Australian tax law. There has been no change in the corporate tax rate when compared with the previous reporting period. 7% 49 Service Stream Limited Notes to the consolidated financial statements 7 Income tax expense (continued) (c) Deferred tax balances Deferred tax balances arise from the following: 2022 Temporary differences Trade and other receivables Accrued revenue Trade, other payables and provisions Share issue costs Tax Losses Employee benefits Plant and equipment Customer contracts / relationships Right of use assets Lease liabilities Other 2021 Temporary differences Trade and other receivables Accrued revenue Trade, other payables and provisions Share issue costs Employee benefits Plant and equipment Customer contracts / relationships Right of use assets Lease liabilities Other Opening balance Timing difference related to prior periods1 DTL (Net) Acquired through Acquisition Charged to Income Charged to equity Closing balance $'000 $'000 $'000 $'000 $'000 $'000 175 (15,150) 1,936 1,081 - 8,734 (346) (17,131) (8,989) 10,114 612 (18,964) - - 649 (520) - - - - - - (261) (132) 105 178 5,773 - - 8,788 712 (33,270) - 84 (212) (17,842) (12) (46,907) 933 (511) 38,585 1,200 (302) 4,207 (6,770) 7,040 (511) (3,048) - - - 1,718 - 15 - - - - - 1,733 268 (61,879) 9,291 1,768 38,585 18,737 64 (46,194) (15,759) 17,238 (372) (38,253) Opening balance Timing difference related to prior periods1 DTL (Net) Acquired through Acquisition Charged to Income Charged to equity Closing balance $'000 $'000 $'000 $'000 $'000 $'000 290 (21,664) 5,207 70 9,939 177 (19,787) (8,727) 10,009 679 (23,807) - - - 303 - 46 - - - - 349 - - - - - - - - - - - (115) 6,514 (3,271) 708 (896) (569) 2,656 (262) 105 (67) 4,803 - - - - (309) - - - - - (309) 175 (15,150) 1,936 1,081 8,734 (346) (17,131) (8,989) 10,114 612 (18,964) 1The prior period timing difference arose from a true-up of deferred tax and tax payable position at balance date to the subsequent tax return lodgement date. Deferred tax assets and liabilities have been offset by the Group and are presented in the consoldiated balance sheet as a net deferred tax liability. 50 Service Stream Limited Notes to the consolidated financial statements 7 Income tax expense (continued) (d) Tax consolidation Reliance of tax consolidation to the Group The Company and all its wholly-owned Australian resident entities are part of a tax-consolidated group under Australian taxation law. Service Stream Limited is the head entity in the tax-consolidated group. The members of the tax-consolidated group are identified in note 24. A tax funding arrangement and a tax sharing agreement have been entered into between the entities. As such a notional current and deferred tax calculation for each entity as if it were a taxpayer in its own right has been performed (except for unrealised profits, distributions made and received and capital gains and losses and similar items arising on transactions within the tax consolidated group which are treated as having no tax consequences). Current tax liabilities and assets and deferred tax assets arising from unused tax losses and tax credits of the members of the tax- consolidated group are recognised by the Company (as head enitity in the tax consolidation group). Nature of tax funding arrangements and tax sharing agreements Enities within the tax-consolidated group have entered into a tax arrangement and a tax sharing agreement with the head entity. Under the terms of the tax funding arrangement, Service Stream Limited and each of the other entities in the tax- consolidated group have agreed to pay or receive a tax equivalent payment to or from the head entity, based on the current tax liability or current tax asset of the entity. 8 Earnings per share Basic earnings / (loss) per share: Total basic earnings / (loss) per share Diluted earnings / (loss) per share1 : Total diluted earnings / (loss) per share Basic and diluted earnings per share 2022 Cents per share 2021 Cents per share (6.09) 7.15 (6.09) 7.15 The earnings and weighted average number of ordinary shares used in the calculation of basic earnings per share are as follows: (Loss) / profit for the year attributable to owners of the Company (Loss) / Earnings used in the calculation of basic EPS Weighted average number of ordinary shares used as the denominator in calculating basic earnings per share Shares deemed to be issued for no consideration in respect of employee share schemes Weighted average number of ordinary shares for the purposes of diluted earnings per share 2022 $'000 (36,324) (36,324) 2022 $'000 2021 $'000 29,274 29,274 2021 $'000 596,100 409,477 - 596,100 229 409,706 1Weighted average number of shares used in basic and diluted Earnings Per Share calculation is the same for FY22. Weighted average number of shares used in diluted Earnings Per Share calculation excludes unallocated treasury shares. 51 Service Stream Limited Notes to the consolidated financial statements 9 Trade and other receivables Current 1 Month 2 Months 3 Months Over 3 months Other receivables Trade receivables 2022 $'000 82,988 10,854 2,692 2,077 6,433 105,044 Expected credit loss 2022 $'000 (173) (125) (138) (283) (177) (896) Trade receivables 2021 $'000 38,933 5,007 282 Expected credit loss 2021 $'000 (70) (74) (19) 63 1,336 45,621 (16) (404) (583) Total 2022 $'000 82,815 10,729 2,554 1,794 6,256 104,148 863 105,011 Total 2021 $'000 38,863 4,933 263 47 932 45,038 1,783 46,821 Trade receivables are amounts due from customers for goods sold or services performed in the ordinary course of business. All new customers are subject to credit checks using external credit reporting agency information to ascertain their risk profile against both internal and industry benchmarks and are used in determination of appropriate credit limits. They are generally due for settlement within 30 days and therefore are all classified as current. Trade receivables are recognised initially at financing components, then they are recognised at fair value. The Group holds the trade receivables with the objective to collect the contractual cash flows and therefore measures them subsequently at amortised cost using the effective interest method. Details about the Group's impairment policies and the calculation of the loss allowance are provide note 21(c). is unconditional, unless they contain significant the amount of consideration that 10 Inventories Inventories 2022 $'000 14,738 14,738 2021 $'000 6,837 6,837 Inventories recognised as an expense during the year ended 30 June 2022 amounted to $88,111,000 (2020: $51,499,000). These were included in the raw materials and consumables used line item in the consolidated statement of profit and loss and other comprehensive income. Write-downs of inventories to net realisable value amounted to $348,000 (2021: nil). These were recognised as an expense during the year ended 30 June 2022 and included in raw materials and consumables in the consolidated statement of profit or loss and other comprehensive income. 11 Accrued revenue Accrued revenue 2022 $'000 273,841 273,841 2021 $'000 88,418 88,418 Accrued revenue is defined as a contract asset under AASB 15. The accrued revenue balance represents revenue which has yet to be invoiced to customers due to work not yet reaching a stage where it can be invoiced and where the Group's customers require payment claims to be submitted and approved prior to invoices being issued. The Group adopts the principle consistent with AASB 15 and will not recognise revenue until it is considered to be highly probable which has historically resulted in a high level of recoverability of amounts invoiced. Where work has not yet reached a stage where it can be invoiced, revenue is accrued in line with the Group's accounting policies as outlined at note 33(f) revenue recognition. Details about the Group's impairment policy and assessment of the loss allowance are provided in note 21(c). The Group is not subject to any significant financing component and the transaction price within the customer contracts have not been adjusted. The Group has opted to apply the practical expedient available under AASB 15.121 whereby the financing component of the performance obligations are not disclosed further as they have an original expected duration of one year or less. 52 Service Stream Limited Notes to the consolidated financial statements 2022 $'000 9,356 636 9,992 2021 $'000 3,748 1,150 4,898 Land $'000 Leasehold improvements Plant and equipment Motor vehicles Total $'000 $'000 $'000 $'000 - - - - - - - - - 2,150 - - - 2,150 2,150 - 2,150 1,132 - (34) (478) 620 9,657 (9,037) 620 620 278 - - (310) 588 9,936 (9,348) 588 9,459 3,180 (145) (3,168) 9,326 29,642 (20,316) 9,326 9,326 44,460 2,651 (488) (10,188) 45,761 74,262 (28,501) 45,761 4,565 4 (99) (1,246) 3,224 15,156 3,184 (278) (4,892) 13,170 5,934 (2,710) 3,224 45,233 (32,063) 13,170 3,224 12,472 363 (217) (4,698) 11,144 13,170 59,360 3,014 (705) (15,196) 59,643 16,532 (5,388) 11,144 102,880 (43,237) 59,643 12 Other assets Prepayments Other 13 Property, plant and equipment Year Ended 30 June 2021 Opening net book value Additions Disposals1 Depreciation charge Closing net book value At 30 June 2021 Cost Accumulated depreciation Net book value Year Ended 30 June 2022 Opening net book value Acquired through business combination Additions Disposals1 Depreciation charge Closing net book value At 30 June 2022 Cost Accumulated depreciation Net book value 1Disposals are net of accumulated depreciation. 53 14 Intangible assets Year Ended 30 June 2021 Opening net book value Additions Amortisation charge Closing net book value At 30 June 2021 Cost1 Accumulated amortisation Net book value Year Ended 30 June 2022 Opening net book value Acquired through business combination Additions Amortisation charge Goodwill impairment Closing net book value At 30 June 2022 Cost Accumulated amortisation & impairment Net book value Service Stream Limited Notes to the consolidated financial statements Software $'000 Customer contracts and relationships $'000 17,242 6,710 (4,291) 19,661 55,251 (35,590) 19,661 19,661 8,291 2,365 (6,806) - 23,511 65,907 (42,396) 23,511 65,954 - (8,852) 57,102 86,771 (29,669) 57,102 57,102 102,700 - (14,024) - 145,778 189,471 (43,693) 145,778 Goodwill $'000 229,983 - - 229,983 229,983 - 229,983 229,983 90,663 - - (38,206) 282,440 320,646 (38,206) 282,440 Total $'000 313,179 6,710 (13,143) 306,746 372,005 (65,259) 306,746 306,746 201,654 2,365 (20,830) (38,206) 451,729 576,024 (124,295) 451,729 1The cost of goodwill represents the net carrying value at balance date. (a) Impairment tests for goodwill Goodwill and indefinite life intangible assets are tested annually for impairment. An impairment loss is recognised if the carrying amount of an asset or cash-generating unit (CGU) exceeds its recoverable amount. It is Management's judgement that the CGU is at its lowest level of aggregation and no further distinctions can be made. The judgements and assumptions used in such determination are Management's best estimates based on the current market dynamics, business operations, service offerings, interactions with its customers and operational synergies achieved. Changes impacting these assumptions could result in changes in the determination of CGU's and recognition of impairment charges in future periods. For the legacy Service Stream business, goodwill the acquisition of Service Stream Maintenance has created a new CGU, which is also tested as a standalone business. A summary of Group's carrying amount of goodwill by CGU is presented below. is monitored at the level of operating segments. Additionally, Telecommunications Energy and Water Comdain Service Stream Maintenance 2022 $'000 71,450 20,042 100,285 90,663 282,440 54 Service Stream Limited Notes to the consolidated financial statements 14 Intangible assets (continued) (b) Key assumptions used the calculation of recoverable amount The recoverable amount of an asset or CGU is the greater of its value in use or its fair value less costs to sell. In assessing value in use, the estimated future cash flows are discounted to their present value using a discount rate that reflects current market assessments of the time value of money and the risks specific to the asset or CGU. Fair value is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants in its principal or most advantageous market at the measurement date. It is measured using the assumptions that market participants would use when pricing the asset or liability, assuming that market participants act in their economic best interest. A fair value measurement of a non-financial item assumes it is put to its highest and best use. The recoverable amount of the Comdain CGU was determined through a fair value less costs to sell calculation using a detailed 5-year cash flow financial model with revenue and earnings forecasts, discount rate and costs to sell reflective of a market participant's view of valuing the business. The fair value measurement was categorised as a Level-3 fair value based on the inputs in the valuation technique used (refer note 21 on for further details on fair value measurements). The recoverable amount of all other CGUs are determined based on a value-in-use calculation which uses cash flow projections based on financial forecasts covering a 5-year period. These forecasts are based on historical performance combined with management's expectations of future performance based on prevailing and anticipated market factors. The cash flows are based on board approved budget covering a one-year period together with management prepared cash flows through to FY2027 with a terminal growth rate applied thereafter. Management's determination of cash flow projections are based on past performance and its expectations for the future. The cash flows assume that all businesses continue to undertake significant work with new and existing customers. This assumes existing contracts are extended, new contracts are awarded and margins remain relatively stable. The following table sets out the key assumptions for all CGUs with goodwill allocated to them: Revenue growth rate1 Terminal growth rate Pre-tax discount rate 15 year compounded annual growth rate to FY2027 Telecommunications Energy & Water Comdain Service Stream Maintenance 5.9% 2.5% 12.6% 6.3% 2.5% 12.3% 8.4% 2.5% 12.5% 2.4% 2.5% 12.7% In FY22, the Comdain business experienced challenging trading conditions caused by multiple and prolonged wet weather events and resourcing constraints affecting a major Queensland project. The cash flows used in determining recoverable amount assumes a return to normalised trading conditions in FY23. The forecast compound average annual earnings growth over the forecast period from a base of FY23 used is 9.9%. A post-tax discount rate to post-tax cash flows has been applied as the valuation calculated using this method closely approximates applying pre-tax discount rates to pre-tax cash flows. The terminal growth rate represents estimates of the CGUs growth to perpetuity. Impairment of the Energy and Water CGU goodwill Goodwill in the Energy and Water CGU was assessed for impairment at December 2021 with Management indicating that any reasonable possible change in key assumptions could lead to a potential impairment. The underlying assumption on revenue forecast assumed a return to pre-COVID activity levels. However, the business has seen a slower than expected recovery particularly with continued resourcing issues and volume reductions in metering activity. Consequently, the Group has tested impairment in this category and it was determined that the carrying value of the CGU of $67.7 million exceeds its recoverable amount by approximately $38.2 million, resulting in a goodwill impairment. 55 Service Stream Limited Notes to the consolidated financial statements 14 Intangible assets (continued) (b) Key assumptions used the calculation of recoverable amount (continued) Impact of possible changes in key assumptions For the Comdain CGU, the carrying value approximates its recoverable amount. If operational earnings for the forecast period (including the terminal year) reduced by 10%, the group would have had to recognise an impairment against goodwill of $28.8 million. If the discount rate applied to the cash flow projections of this CGU had been 1% higher, the group would have had to recognise an impairment against goodwill of $14.3 million. Following the impairment charge in the Energy and Water CGU, the carrying value for this CGU equals its recoverable amount. As such, any reasonable changes in key assumptions would lead to an impairment. Other than as disclosed above, the Group believes that for the remaining CGUs, any reasonable possible change in the key assumptions would not cause the carrying value of the CGUs to exceed their recoverable amount. 15 Leases (a) Amount recognised in the consolidated balance sheet The balance sheet shows the following amounts relating to leases: Properties Motor vehicles Equipment Total right-of-use assets Current lease liabilities Non-current lease liabilities Total lease liabilities 2022 $'000 21,732 26,629 4,168 52,529 18,304 39,156 57,460 2021 $'000 20,602 8,365 996 29,963 11,197 22,516 33,713 The Group's weighted average incremental borrowing rate applied to the lease liabilities as at 30 June 2022 was 3.24%. Additions and remeasurements to the right-of-use assets during the 2022 financial year were $40.5 million. (b) Amount recognised in the consolidated statement of profit or loss and other comprehensive income The statement of profit and loss and other comprehensive income shows the following amounts relating to leases: Depreciation of right-of-use assets Properties Motor vehicles Equipment Interest expense (included in interest expense and other finance costs) Expense relating to short-term leases (included in the occupancy and motor vehicle expenses) Income from sub-leasing of right-of-use assets The total cash outflow for leases in 2022 was $18.4 million. 2022 $'000 10,053 6,264 979 17,296 1,624 3,044 847 2021 $'000 7,676 2,819 761 11,256 957 1,627 124 56 Service Stream Limited Notes to the consolidated financial statements 15 Leases (continued) (c) The Group's leasing activities and how these are accounted for: The Group leases various properties, equipment and motor vehicles. Rental contracts are typically made for fixed periods of two to five years but many have extension options as described in (ii) below. Lease terms are negotiated on an individual basis and contain a wide range of different terms and conditions. The lease agreements do not impose any covenants, but leased assets may not be used as security for borrowing purposes. Leases are recognised as a right-of-use asset and a corresponding liability at the date at which the leased asset is available for use by the Group. Each lease payment is allocated between the liability and finance cost. The finance cost is charged to profit or loss over the lease period so as to produce a constant periodic rate of interest on the remaining balance of the liability for each period. The right-of-use asset is depreciated over the shorter of the asset's useful life and the lease term on a straight-line basis. Assets and liabilities arising from a lease are initially measured on a present value basis. Lease liabilities include the net present value of the following lease payments: • • • • amounts expected to be payable by the Group under residual value guarantees; fixed payments (including in-substance fixed payments), less any lease incentives receivable; variable lease payments that are based on an index or a rate; and the exercise price of a purchase option if the Group is reasonably certain to exercise that option. The lease payments are discounted using the interest rate implicit in the lease. If that rate cannot be determined, the Group’s incremental borrowing rate is used, being the rate that the Group would have to pay to borrow the funds necessary to obtain an asset of similar value in a similar economic environment with similar terms and conditions. Right-of-use assets are measured at cost comprising the following: • • • the amount of the initial measurement of lease liability; any lease payments made at or before the commencement date less any lease incentives received; and any initial direct costs. (i) Variable lease payments There are no variable lease payments requiring estimations. (ii) Extension and termination options Extension and termination options are included in a number of properties, equipment and motor vehicles leases across the Group. These terms are used to maximise operational flexibility in terms of managing contracts. The majority of extension and termination options held are exercisable only by the Group and not by the respective lessor. (d) Critical judgements In determining the lease term, management consider all facts and circumstances that create an economic incentive to exercise an extension option, or not exercise a termination option. Extension options (or periods after termination options) are only included in the lease term if the lease is reasonably certain to be extended (or not terminated). Potential future cash outflows of approximately $55,194 thousand (undiscounted) have not been included in the lease liability because it is not reasonably certain that the leases will be extended or not terminated. 16 Trade and other payables Trade creditors1 Sundry creditors and accruals Goods and services tax payable Income in advance 2022 $'000 76,677 148,222 2,312 40,261 267,472 2021 $'000 42,361 49,065 3,041 9,053 103,520 1Typically, no interest is charged by trade creditors. The Group has financial risk management policies in place to ensure that all payable are paid within the credit timeframe. 57 Service Stream Limited Notes to the consolidated financial statements 16 Trade and other payables (continued) Income in advance is defined as contract liabilities under AASB 15. A contract liability pertains to the Group's obligation to transfer services to its customer for which it has already received payment. The amounts included in income in advance reflect a significant portion of the aggregate performance obligation amounts not yet satisfied as at the end of the reporting period. The Group has opted to apply the practical expedient available under AASB 15.121 whereby the performance obligations are not disclosed further as they have an original expected duration of one year or less. 17 Provisions Current Employee benefits1 Provision for contractual obligations2 Provision for onerous contracts3 Other provisions4 Non-current Employee benefits1 Total provisions 2022 $'000 49,547 3,594 7,202 2,007 62,350 7,117 7,117 69,467 2021 $'000 19,585 3,782 343 - 23,710 6,672 6,672 30,382 1The provision for employee benefits represents annual leave, rostered day-off and long service leave entitlements. 2The provision for contractual obligations represents the present value of an estimate for the future outflow of economic benefits that may be required under the Group's obligations for warranties, rectification and rework with its various customers. 3The provision for onerous contracts represents best estimation on loss-making projects where that cost is expected to exceed total revenue. 4Other provisions represents make good provisions on premises, restructuring costs and redundancy provisions as required. The Group does not offer its customers the option to purchase warranties as a separate service. Warranties simply relate to rectifications and rework performed on completed services. These assurance-type warranties are accounted for in accordance with AASB 137 Provisions, Contingent Liabilities and Contingent Assets. (a) Movement in provisions Balance at 1 July 2021 Additions recognised through business combinations Additional provisions recognised Unused amounts recognised Amounts used during the year Balance at 30 June 2022 (b) Significant estimates Contractual obligations $'000 3,782 Onerous contracts $'000 343 3,662 1,095 (2,464) (2,481) 3,594 2,901 6,569 (152) (2,459) 7,202 Other provisions $'000 - - 2,007 - - 2,007 Management estimates the provisions for future claims based on the value of work historically performed and the claims of any on-going disputes. Actual claim amounts in the next reporting period are likely to vary from Management's estimates. Amounts may be reversed if it is determined they are no longer required. 58 18 Contributed equity Fully paid ordinary shares Treasury shares (a) Fully paid ordinary shares Balance at 1 July 2020 Issue of shares Dividend reinvestment plan Balance at 30 June 2021 Issue of shares Balance at 30 June 2022 Service Stream Limited Notes to the consolidated financial statements Number of shares Share capital 2022 No.'000 615,953 - 615,953 2021 No.'000 410,393 - 2021 No.'000 318,721 - 410,393 499,682 318,721 2022 No.'000 499,682 - Number of shares $'000 408,026 1,044 1,323 410,393 205,560 615,953 Share capital $'000 314,741 2,023 1,957 318,721 180,961 499,682 Ordinary shares have no par value and the Company does not have a limited amount of authorised capital. (b) Employee share schemes Information relating to the employee share schemes is set out in note 23. (c) Treasury shares Treasury shares are shares in Service Stream Limited that are held by the Service Stream Employee Share Trust for the purpose of issuing shares under various share-based incentives plans. Shares issued to employees are recognised on a first-in-first-out basis. Balance at 1 July 2020 Acquisition of treasury shares (average prices; $1.94 per share) Share issued under employee share schemes Balance at 30 June 2021 Acquisition of treasury shares (average prices; $0.89 per share) Share issued under employee share schemes Balance at 30 June 2022 19 Dividends Recognised amounts Fully paid ordinary shares Interim dividend Number of shares $'000 - (1,044) 1,044 - (229) 229 - Share capital $'000 - (2,023) 2,023 - (204) 204 - 2022 Cents per share 2021 Cents per share 2022 $'000 2021 $'000 - - 2.50 2.50 - - 10,244 10,244 59 19 Dividends (continued) Fully paid ordinary shares Final dividend Service Stream Limited Notes to the consolidated financial statements 2022 Cents per share 2021 Cents per share 1.00 1.00 - - 2022 $'000 6,160 6,160 2021 $'000 - - A final dividend of 1 cent per share has been determined by the Board for the year ended 30 June 2022 (2021: nil). Franking credits available for subsequent reporting periods based on a tax rate of 30% (2020: 30%) The above amounts are calculated from the balance of the franking account as at the end of the reporting period, adjusted for franking credits and debits that will arise from the settlement of liabilities or receivables for income tax after the end of the year. Company 2022 42,209 2021 42,858 20 Notes to the consolidated statement of cash flows (a) Reconciliation of cash and cash equivalents Cash and cash equivalents Balance per consolidated statement of cash flows (b) Reconciliation of profit for the year to net cash flows from operating activities (Loss) / profit for the year Gain on sale of disposal of non-current assets Impairment loss Depreciation and amortisation Equity-settled share-based payments expense Decrease in tax balances & other tax adjustments Movement in working capital net of balances acquired through business combinations: Decrease / (increase) in trade and other receivables (Increase) / decrease in accrued income (Increase) in other assets (Increase) in inventories Increase in trade and other payables Increase / (decrease) in provisions Increase / (decrease) in borrowing costs Net cash provided by operating activities (c) Liabilities from financing activities $'000 Balance as at 30 June 2021 Acquired through business combinations Additions Remeasurements Financing cash flows Interest expense Interest payments Balance as at 30 June 2022 2022 $'000 68,677 68,677 2022 $'000 (36,324) (470) 38,206 53,322 332 (8,541) 20,872 (46,706) (1,930) (1,835) 38,706 2,804 111 58,547 2021 $'000 50,573 50,573 2021 $'000 29,274 (843) - 29,291 1,288 (11,914) (7,617) 13,383 (378) (578) 465 (5,607) (1,217) 45,547 Borrowings 33,783 - - 111 115,013 5,638 (5,638) 148,907 Lease liabilities 33,713 26,090 13,555 841 (16,739) 1,624 (1,624) 57,460 60 Service Stream Limited Notes to the consolidated financial statements 21 Financial instruments (a) Overview The Group's activities expose it to a variety of financial risks including interest rate, credit and liquidity risk exposures. The Group's risk management program looks to identify and quantify these exposures and where relevant reduce the sensitivity to potential adverse impacts on its financial performance. The Group operates a centralised treasury function which manages all financing facilities and external payments on behalf of the Group. Compliance with financial risk management policies, financial exposures and compliance with risk management strategy are reviewed by senior management and reported to the Group's Audit and Risk Committee and Board on a regular basis. (b) Market risk - interest rate risk management Based upon a 100 basis point increase in prevailing market interest rates as applied to the Group's net cash balance at 30 June 2022 the Group's sensitivity to interest rate risk would be equivalent to a $802,000 per annum unfavourable impact to profit before tax (2021: $168,000 favourable). (c) Credit risk management Credit risk of the Group arises predominately from outstanding receivables and unbilled accrued revenue to its customers. Refer below for details of the Group's impairment of financial assets assessment. The Group will not recognise revenue until it is considered to be highly probable. Historically unbilled accrued revenue has led to a high level of recoverability. Receivable balances are monitored on an ongoing basis and the Group has a policy of only dealing with creditworthy counterparties and where appropriate, obtaining credit support as means of mitigating the risk of financial loss from credit defaults. Credit reporting information is supplied by independent credit rating agencies where available and the Group uses publicly available information and its own internal trading history to credit-assess customers. Impairment of financial assets The Group has two types of financial assets that are subject to the expected credit loss model: • • trade receivables; and accrued revenue (contract assets) relating to its customer contracts. While cash and cash equivalents are also subject to the impairment requirements of AASB 9, the expected credit loss is immaterial. Trade receivables and accrued revenue The Group applies the AASB 9 simplified approach to measuring expected credit losses which uses a lifetime expected loss allowance for all trade receivables and accrued revenue. The expected loss rates on trade receivables are based on the payment profiles of sales over a period of 12 months and the corresponding historical credit losses experienced within this period. This historical loss rate is adjusted to reflect current and forward-looking information affecting the ability of specific customers to settle their receivables. The nature of the Group's customers, which includes government enterprises and large private sector corporations, is such that the risk of default of receivables is low. indicative of When applying the impairment requirement of AASB 9 to accrued revenue, the Group recognises that the ageing of accrued revenue is not its recoverability profile, rather the ability to complete work in progress and/or pending customers' approval in order to invoice. Under the expected credit loss principle adopted, the Group assessed that the accrued revenue balance carries a similar expected loss profile as those trade receivables aged as current, before adjusting for any specific forward-looking factors. Applying the associated expected loss rate to the accrued revenue balance results in an impairment loss. On that basis, the loss allowance as at 30 June was determined as follows. 61 21 Financial instruments (continued) (c) Credit risk management (continued) 2022 Expected loss rate Gross carrying amount - trade receivables Loss allowance Service Stream Limited Notes to the consolidated financial statements Current 0-30 days $'000 $'000 31-60 days $'000 61-90 days $'000 91 days + Total $'000 $'000 0.21% 82,988 173 1.15% 10,854 125 5.13% 13.63% 2,077 2,692 283 138 2.75% 6,433 177 105,044 896 Current 0-30 days $'000 $'000 31-60 days $'000 61-90 days $'000 91 days + Total $'000 $'000 2021 Expected loss rate Gross carrying amount - trade receivables Loss allowance 0.18% 38,933 70 1.50% 5,007 74 6.91% 25.81% 30.24% 1,336 404 282 19 63 16 The loss allowances for trade receivables at 30 June 2022 reconciles to the opening loss allowances as follows: Opening balance Acquired through business combination Additional provision recognised Receivables written off during the year as uncollectible Unused amount reversed Closing balance (d) Liquidity risk management 2022 $'000 583 352 537 - (576) 896 45,621 583 2021 $'000 969 - 226 - (612) 583 Management of the Group's liquidity risk exposure is undertaken daily by the Group's treasury and finance functions via monitoring of the Group's actual cash flows and regularly updated forecasting of payable and receivable profiles. In order to maintain adequate liquidity, the Group typically maintains an at-call cash buffer as well as having access to overdraft facilities and syndicated funding lines. Included in note 21(d)(ii) are details of the financing facilities available to the Group at 30 June 2022. (i) Liquidity and interest rate risk tables The following table detail the Group's maturity profile for financial liabilities. The amount disclosed in the table represent the undiscounted cash flows of financial liabilities based on the earliest date on which the Group is contracted to repay principal. Where applicable, these amounts represent both interest and principal cash flows. Weighted average interest rate Carrying amount Contractual cash flow 6 months or less 6 - 12 months 1 - 2 years 2 - 5 years 5 + years $'000 $'000 $'000 $'000 $'000 $'000 $'000 3.24% (57,460) 1.76% (148,907) (267,472) (473,839) - (59,897) (153,718) (267,472) (481,087) (10,723) (1,315) (267,472) (279,510) (9,643) (1,307) - (10,950) (15,790) (151,096) - (166,886) (18,661) - - (18,661) (5,080) - - (5,080) 2022 Financial liabilities Lease liabilities Borrowings Trade and other payables 62 Service Stream Limited Notes to the consolidated financial statements 21 Financial instruments (continued) (d) Liquidity risk management (continued) Weighted average interest rate Carrying amount Contractual cash flow 6 months or less 6 - 12 months 1 - 2 years 2 - 5 years 5 + years $'000 $'000 $'000 $'000 $'000 $'000 $'000 2.86% (33,713) 1.78% (33,783) (103,520) (171,016) - (35,535) (36,506) (103,520) (175,561) (6,172) (312) (103,520) (110,004) (5,796) (312) - (6,108) (9,790) (623) - (10,413) (11,492) (35,260) - (46,752) (2,285) - - (2,285) 2022 $'000 112,863 150,013 262,876 2021 $'000 42,428 35,000 77,428 2021 Financial liabilities Lease liabilities Borrowings Trade and other payables (ii) Financing facilities Bank guarantee Borrowings Amount used During the period, the Group completed a refinancing of its banking facilities, and increased its revolving facilities to $395 million which are due to expire in November 2023 and have a variable rate of interest. The refinancing during the period was treated as a non substantial modification, and the transaction costs attributable to the refinancing have been netted off against the loan. As at 30 June 2022, the Group had unused facilities of $132 million across bank guarantees, borrowings and bank overdraft, of which the overdraft has a maximum draw down of $30 million. In the prior year, the Group had unused facilities of $198 million mainly attributable to borrowings, bank guarantees, bank overdraft and cash advances. (e) Categories of financial instruments Financial assets at amortised cost Cash and cash equivalents Accrued revenue Trade and other receivables Financial liabilities at amortised cost Lease liabilities Borrowings Trade and other payables 2022 $'000 2021 $'000 50,573 68,677 88,418 273,841 46,821 105,011 447,529 185,812 2022 $'000 2021 $'000 33,713 57,460 33,783 148,907 267,472 103,520 473,839 171,016 The Group consider that the carrying amounts of financial assets and liabilities recognised at amortised cost in the financial statements approximate their fair values. 63 Service Stream Limited Notes to the consolidated financial statements 22 Capital risk management The Group manages its capital to ensure that it is able to continue as a going concern and to maximise returns to shareholders. In order to maintain or adjust the capital structure, the Group may adjust the amount of dividends and return capital paid to shareholders or issue new shares. Capital is managed in order to maintain a strong financial position and ensure that the Group's funding needs can be optimised at all times in a cost-efficient manner to support the goal of maximising shareholder wealth. The Board and Senior Management review the capital structure of the Group at least annually considering any restrictions or limitations that may exist under current financing arrangements with regard to mix of capital. The Group is subject to various financial debt covenants under its Syndicated Facilities Agreement regarding minimum levels of equity, gearing, fixed charge cover and borrowing base; all of which are regularly monitored and reported upon. The Group has complied with the financial debt covenants of its borrowing facilities during the 2022 and 2021 financial reporting periods. 23 Share-based payments (a) Long-Term Incentive (LTI) Plan From time to time employees in Senior Management roles may be invited, with approval from the Board, to participate in the LTI plan. The LTI operates within the shareholder-approved Employee Share Ownership Plan (ESOP), under the administration of the Remuneration and Nomination Committee (RNC). The extent of individual participation and the associated number of performance rights offered is recommended by the Managing Director and reviewed by the RNC, which will then make recommendations to the Board for approval. In accordance with the provisions of the ESOP, certain employees in Senior Management roles were invited to participate in the LTI which entitles them to receive a number of performance rights in respect of the year ending 30 June 2022 (FY22). Each performance right converts into one ordinary share of Service Stream Limited on vesting. No amounts are paid or payable by the participant on receipt of the performance rights, and the performance rights carry neither rights to dividends nor voting rights. The number of performance rights granted is based on the employee's long-term incentive participation rate, which is expressed as a percentage of the participant's total fixed remuneration (TFR), and the volume-weighted average market price of the Group's shares over a prescribed period of time or other issue price as deemed appropriate by the Board. Performance rights for each of the LTI tranches are subject to service and performance criteria being: A B The participant must be an employee at the conclusion of the performance period; and 50% of the performance rights granted with respect to the FY22 tranche will vest where the Group's adjusted earnings per share (Adjusted EPS) achieves an annual growth of 10% (full achievement) or above 5% but less than 10% (pro rata achievement) over the performance period. 50% of the performance rights granted with respect of the FY21 tranche (80% for FY20 tranche) will vest where the Group's Adjusted EPS achieves the target as set by the Board of Directors, as detailed below. LTI tranches Performance period Vesting date FY201 3 years September 2022 FY212 3 years September 2023 FY223 3 years September 2024 1 The FY20 LTI targets, Year 1: 15.02 cps, Year 2: 13.87 cps, Year 3: 6.00 cps. 2 The FY21 LTI targets, Year 1: 13.87 cps, Year 2: 6.00 cps, Year 3: not yet determined. 3 The FY22 LTI targets, Year 1: 6.00 cps, Year 2 and Year 3: not yet determined. FY22 LTI targets were rebased post year end. Subject to the following proportional vesting: Percentage of performance rights that vest FY22 EPS target FY20 - FY21 EPS target 0% 40% Proportional vesting 100% Below 5% annual EPS growth At 5% annual EPS growth Above 5% and less than 10% annual EPS growth 10% or above annual EPS growth Below Target and below PY Adjusted EPS Below Target but equal to PY Adjusted EPS Below Target but greater than PY Adjusted EPS 100% of Target and above 64 Service Stream Limited Notes to the consolidated financial statements 23 Share-based payments (continued) (a) Long-Term Incentive (LTI) Plan (continued) C 50% of the performance rights granted for the FY22 tranche (50% for FY21 and 20% for FY20 tranches) will vest where the Group's total shareholder return (TSR) over the performance period is such that it would rank at or above companies being those comprising the ASX 200 Industrials index, as detailed below: Percentage of performance rights that vest TSR ranking 0% 40% Proportional vesting 100% Below the 50th percentile At the 50th percentile Above the 50th percentile but below the 75th percentile 75th percentile or above (top quartile) Performance rights will vest to the extent that the participant remains employed by the Company on the vesting date and to the extend that the Group's performance over the relevant period satisfies the vesting conditions. The following LTI performance rights arrangements were in existence at the end of the current period: Tranche Number Grant date Fair value per right at grant date Vesting date Performance period FY20 118,751 18 September 2019 FY20 - CEO 47,709 23 October 2019 FY21 1,558,980 21 October 2020 FY22 3,452,199 29 October 2021 Fair value of performance rights TSR - 128.4cps EPS - 237.3 cps TSR - 131.1cps EPS - 242.2 cps TSR - 166.8cps EPS - 193.8 cps TSR - 55.2 cps EPS - 74.7 cps September 2022 1 July 2019 - 30 June 2022 September 2022 1 July 2019 - 30 June 2022 September 2023 1 July 2020 - 30 June 2023 September 2024 1 July 2021 - 30 June 2024 The FY22 LTI performance rights with the relative TSR hurdle vesting condition have been valued by an independent expert using a Monte-Carlo simulation. The FY22 LTI performance rigths with the Adjusted EPS hurdle vesting condition have tree methodology. Both valuation methodologies are underpinned by a 'risk-neutral' been valued using a Binominal probability framework with lognormal share prices, the share price at grant date and expected price volatility of the underlying share, the expected dividend yield, the risk-free interest rate for the term of the option and the correlations and volatilities of the peer group companies. Key assumptions of the framework that underpin the valuations performed are: arbitrage free markets, complete and liquid markets, stationary lognormal share price return distributions, no trading costs or taxes, risk-neutral probability framework, short selling is possible, continuous trading and perfectly divisible securities. Key inputs into the model The table below details the key inputs to the valuation models. Tranche FY20 FY20 - CEO FY21 FY22 Share price at grant date $2.60 $2.65 $2.19 $0.88 Expected life Volatility1 2.78 years 2.69 years 2.90 years 2.67 years 30% 30% 40% 40% Risk-free interest rate 0.82% 0.72% 0.11% 1.07% Dividend yield Vesting period 4.04% 3.96% 4.63% 4.96% September 2022 September 2022 September 2023 September 2024 1The expected volatility is based on historic volatility (based on the remaining life of the options), adjusted for any expected changes in future volatility due to publicly available information. 65 Service Stream Limited Notes to the consolidated financial statements 23 Share-based payments (continued) (a) Long-Term Incentive (LTI) Plan (continued) Movements in the LTI performance rights during the year The following table reconciles the outstanding performance rights granted under the LTI at the beginning and end of the financial year: Balance at start of the financial year Granted during the year Vested during the year Forfeited during the year Balance at end of the financial year 2022 2021 Number of rights Grant date weighted avg FV $ Number of rights Grant date weighted avg FV $ 3,005,626 4,112,340 - (1,940,327) 5,177,639 1.863 0.650 - 1.470 1.047 2,424,047 1,996,737 (675,541) (739,617) 3,005,626 1.573 1.804 1.093 1.456 1.863 The balance at the end of the financial year excludes rights where the performance criteria has not been met in relation to their performance period but they have not yet reached their vesting date. The balance of performance rights outstanding at the end of the year have a remaining contractual life of two years (FY22 Tranche), one year (FY21 Tranche) and 3 months (FY20 Tranche). 66 24 Subsidiaries Details of the Company's subsidiaries at 30 June 2022 are as follows: Name of entity Parent entity Service Stream Limited Subsidiaries Service Stream Holdings Pty Ltd1 Service Stream Fixed Communications Pty Ltd1 Service Stream Mobile Communications Pty Ltd1 Service Stream Customer Care Pty Ltd1 Radhaz Consulting Pty Ltd1 Service Stream Infrastructure Services Pty Ltd1 Service Stream Energy & Water Pty Ltd1 Service Stream Nominees Pty Ltd1 Service Stream Operations Pty Ltd1 TechSafe Australia Pty Ltd1 TechSafe Management Pty Ltd1 Ayrab Pty Ltd1 Service Stream Utilities Pty Ltd (formerly Comdain Infrastructure Pty Ltd)1(cid:3) Comdain Civil Constructions Pty Ltd1 Comdain Civil Constructions (QLD) Pty Ltd1 Comdain Services Pty Ltd1 Comdain Asset Management Pty Ltd1 Comdain Gas (Aust) Pty Ltd1 Comdain Services (AMS) Pty Ltd1 Comdain Corporate Pty Ltd1 Comdain Assets Pty Ltd1 Service Stream Maintenance Pty Ltd (formely Lendlease Services Pty Ltd)1(cid:3) Westlink (Services) Pty Limited EnerSafe Pty Ltd Brisbane Motorway Services Pty Limited ConnectSydney Pty Limited LT Joint Venture Pty Ltd South Australian Road Services Pty Limited Service Stream Limited Notes to the consolidated financial statements Country of incorporation Ownership interest 2022 % 2021 % Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 50 50 50 50 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 0 0 0 0 0 0 0 1These wholly-owned subsidiaries have entered into a deed of cross guarantee with Service Stream Limited pursuant to ASIC Corporations (wholly-owned companies) Instrument 2016/785 (Instrument) and are relieved of the requirement to prepare and lodge an audited financial and Directors' report. 25 Joint arrangements Delivering for Customers (D4C) is an unincorporated jointly controlled entity between Service Stream Utilities Pty Ltd (formerly Comdain Infrastructure Pty Ltd), Service Stream Maintenance Pty Ltd (previously Lendlease Services Pty Ltd), John Holland Pty Ltd and WSP Australia Pty Ltd. This arrangement was established on 18 December 2019. The principal place of business of the joint operation is in Australia. Service Stream Utilities Pty Ltd and Service Stream Maintenance Pty Ltd are wholly owned subsidiaries of Service Stream Holdings Pty Ltd. Collectively they hold 60% beneficial interest in D4C. The Joint Venture Deed in relation to the D4C requires unanimous consent from all joint venture parties for all relevant activities. All partners have direct rights to the assets of the partnership and are jointly and severally liable for the liabilities incurred by the partnership. In accordance with AASB 11 Joint Arrangements, this entity is therefore classified as a joint operation and the group recognises its direct right to the jointly held assets, liabilities, revenues and expenses as described in note 33(c). 67 Service Stream Limited Notes to the consolidated financial statements 25 Joint arrangements (continued) (a) Details of joint ventures and associates LT Joint Venture Pty Ltd ConnectSydney Pty Ltd South Australian Road Services Pty Ltd Brisbane Motorway Services Pty Ltd Ownership interest June 2022 50% 50% 50% 50% Measurement basis Principal place of business and country of incorporation Equity Accounted Equity Accounted Equity Accounted Equity Accounted Victoria, Australia New South Wales, Australia South Australia, Australia Queensland, Australia (b) Summarised financial information for joint ventures and associates Reconciliation of carrying amount in joint ventures and associates: LT Joint Venture Connect- Sydney South Australian Road Services Brisbane Motorway Services Total Opening balance Acquired through business combinations Total share of profit Dividends received Closing balance - 465 199 (625) 39 - 3,570 1,649 - 5,219 - - 343 - 343 - 204 1 (200) 5 - 4,239 2,192 (825) 5,606 (c) LT Joint Venture Pty Ltd The LT Joint Venture Pty Ltd is a 50-50 joint venture between Service Stream Maintenance Pty Ltd and Tyco Projects (Australia) Pty Ltd. Whilst the company operated for seven years predominately under a core contract, this contract did conclude operational obligations on 30 June 2021. The principal activity of the Company was providing specialist road maintenance and asset management services under an Intelligent Transport Systems maintance contract with Transport for NSW. It is expected that the company will be wound up in FY23 after succesfully completing all contractual obligations. (d) ConnectSydney Pty Ltd ConnectSydney Pty Ltd was incorporated on 16 December 2020, commencing delivery obligations under a Strategic Road Asset Performance Contract (SRAPC) with Transport the joint venture undertakes is to provide specialist road and Intelligent Transport Systems (ITS) asset maintenance and asset management services to the client within the Harbour Zone of Sydney. The company is a joint venture between Service Stream Maintenance Pty Ltd, Bitupave Ltd and Tyco Australia Group Pty Ltd. SRAPC has an initial nine year contract term, with two options to extend of three years each. for NSW on 1 July 2021. The core contract (e) South Australian Road Services Pty Ltd South Australian Road Services Pty Limited (SARS) was incorporated on 1 July 2020, commencing operations on 2 November 2020. The Company is responsible for the maintenance of infrastructure on behalf of the Department of Infrastructure and Transport (DIT). Core activities consist primarily in the maintenance of sealed and unsealed roads through regional South Australia, asset management and minor capital project scope in the region. SARS is a 50-50 joint venture between Service Stream Maintenance Pty Ltd and Bitumax Pty Ltd. The regional contract with the DIT has an initial seven year contract term, with two options to extend of three years each. (f) Brisbane Motorway Services Pty Ltd Brisbane Motorway Services Pty Ltd (BMS) is a 50-50 joint venture between Service Stream Maintenance Pty Ltd and Ventia Pty Ltd. The company has been dormant time having successfully completed all contractual for a period of obligations. BMS previously had a core contract for the incident response and maintenance of the Clem 7 motorway and tunnel in Brisbane. The company will be wound up in FY23. 68 Service Stream Limited Notes to the consolidated financial statements 26 Deed of cross guarantee The Australian wholly owned subsidiaries listed in note 24 (excluding Westlink (Services) Pty Limited and Enersafe Pty Ltd), are parties to a deed of cross guarantee under which each company guarantees the debts of the others. Pursuant to ASIC Corporations (Wholly-owned Companies) Instrument 2016/785 , the wholly-owned subsidiaries listed in note 24 (excluding Westlink (Services) Pty Limited and Enersafe Pty Ltd) are relieved from the Corporations Act 2001 requirements for preparation, audit and lodgement of financial reports, and directors' report. A Consolidated statement of profit or loss and other comprehensive income and Consolidated balance sheet for the year ended 30 June 2022 for the deed of cross guarantee group are set out below: (a) Consolidated Statement of Profit or Loss and Other Comprehensive Income of the deed of cross guarantee group Revenue Expenses Share of profits from investment in associates (Loss) / profit before tax Income tax expense (Loss) / profit for the year Total comprehensive (loss) / income for the year (b) Consolidated Balance Sheet of the deed of cross guarantee group ASSETS Current assets Non-current assets Total assets LIABILITIES Current liabilities Total non-current liabilities Total liabilities Net assets EQUITY Capital and reserves Contributed equity Reserves Retained earnings / (accumulated losses) Total equity 2022 $'000 1,500,191 (1,537,733) 2,192 (35,350) (1,712) (37,062) (37,062) 2022 $'000 475,716 574,557 1,050,273 350,383 233,059 583,442 466,831 499,682 (12,024) (20,827) 466,831 2021 $'000 804,163 (762,345) - 41,818 (12,544) 29,274 29,274 2021 $'000 197,547 349,879 547,426 142,159 81,935 224,094 323,332 318,721 (12,151) 16,762 323,332 69 Service Stream Limited Notes to the consolidated financial statements 27 Related party transactions The immediate parent and ultimate controlling party of the Group is Service Stream Limited. Balances and transactions between the Group and its controlled entities, which are related parties of the Group, have been eliminated on consolidation and are not disclosed in this note. Details of transactions between the Group and other related parties are disclosed below. (a) Key management personnel compensation The aggregate compensation made to key management personnel of the Group is set out below: Short-term employee benefits Post-employment benefits Other long-term benefits Share-based payments1 2022 $ 3,391,970 117,562 29,460 30,020 3,569,012 2021 $ 3,481,352 142,072 51,067 371,204 4,045,695 1The fair value of performance rights issued under the LTI plan allocated on a pro-rata basis to the current financial year. The compensation of each member of the key management personnel of the Group is set out in the remuneration report. (b) Other transaction with key management personnel of the Group During the period, Tom Coen had a beneficial interest in two of the commercial properties that the Group occupied. Total rental income paid to the landlord is approximately $767,000 across these two properties (2021: $927,000). The terms of the leases have been reviewed and are at arm's length with the duration of leases for these properties expiring in December 2024 and August 2025 respectively. 28 Parent entity information The accounting policies of the parent entity, which have been applied in determining the financial information of the parent entity shown below, are the same as those applied in the consolidated financial statements. Refer to note 33 for a summary of the significant accounting policies relating to the Group. 70 Service Stream Limited Notes to the consolidated financial statements 2022 $'000 7,863 430,298 438,161 - - - 2021 $'000 196 258,802 258,998 3,654 - 3,654 438,161 255,344 478,148 (9,908) (30,079) 438,161 297,186 (12,152) (29,690) 255,344 2022 $'000 (389) (389) 2021 $'000 19,753 19,753 28 Parent entity information (continued) (a) Financial position Current assets Non-current assets Total assets Current liabilities Non-current liabilities Total liabilities Net assets Issued capital Reserves - equity-settled employee benefits Accumulated losses Equity (b) Financial performance (Loss) / profit for the year Total comprehensive income (c) Determining the parent entity financial information (i) Investment in subsidiaries Investments in subsidiaries are accounted for at cost in the financial statements of Service Stream Limited. Dividends received from associates are recognised in the parent entity's profit or loss when its right to receive the dividend is established. (ii) Guarantees entered into by parent entity The parent entity is party to the Group's financing facilities as a security provider under the Security Trust Deed. In addition, the parent entity provides cross guarantees as described in notes 24 and 26, and the parent entity guarantees to certain clients in relation to subsidiary contract performance obligations. (iii) Share-based payments The grant by the Group of shares over its equity instruments to the employees of subsidiaries is treated as a capital contribution to that subsidiary. The fair value of employee services received, measured by reference to the grant date fair value, is recognised over the vesting period as an increase to investment in subsidiary undertakings, with a corresponding credit to the equity. 71 Service Stream Limited Notes to the consolidated financial statements 29 Business combination - Lendlease Services Pty Ltd and its controlled entities (a) Summary of acquisition On 1 November 2021, the Group acquired 100% of the issued share capital of Lendlease Services Pty Ltd and its wholly- owned subsidiaries under the terms of a Share Sale Agreement (SSA). Lendlease Services is a leading provider of operations and maintenance and special design and construction services across telecommunications, utilities and transportation sectors. It has a strong national presence and a diverse client base, including many of Australia's largest public and private infrastructure owners and operators. The acquisition provides further diversification to the Group's revenue streams and enhances current capabilities and expands on the Group's addressable markets. On 2 November 2021, Lendlease Services Pty Ltd changed its name to Service Stream Maintenance Pty Ltd. The following table summarises the acquisition date fair value of the cash consideration paid: Purchase consideration Cash paid Total consideration $'000 316,566 316,566 The acquisition was completed on 1 November 2021 with the Completion mechanism under the SSA requiring a true-up for Net Assets. This process is still in progress and is expected to be finalised before November 2022. Although progress has been made to finalise the fair values of the assets and liabilities acquired, the Completion Adjustment is expected to result in a change to the total consideration paid and resultantly impact the values of certain assets and liabilities. As such, the accounting for the acquisition has been provisionally determined as at 30 June 2022. The key balances which remain provisional are intangible assets, deferred taxes, leases and provisions. 1 November 2021 Cash and cash equivalents Trade and other receivables Accrued revenue Inventories Other assets Property, plant and equipment Right-of-use assets Investments accounted for using the equity method Intangible assets Other non-current assets Trade and other payables Provisions Lease liabilities Deferred tax liability (net) Net identifiable assets acquired Add: Goodwill Total consideration Provisional 31 December 2021 $'000 3,029 79,062 139,312 9,655 4,983 48,240 22,301 4,239 5,629 2,906 (127,964) (30,143) (22,794) (24,919) 113,536 203,030 316,566 Provisional 30 June 2022 $'000 3,029 79,062 138,717 6,066 4,422 59,360 25,476 4,239 110,991 - (125,246) (36,281) (26,090) (17,842) 225,903 90,663 316,566 Goodwill primarily comprises the skills and technical talent of Service Stream Maintenance's workforce and the synergies expected to be achieved from integrating the company into the Group’s operations and existing governance and risk mitigating practices. Goodwill is not deductible for tax purposes. The fair value of acquired trade receivables is $79.1 million. The gross contractual amount for trade receivables due is $79.4 million, with a loss allowance of $0.3 million recognised on acquisition. 72 Service Stream Limited Notes to the consolidated financial statements 29 Business combination - Lendlease Services Pty Ltd and its controlled entities (continued) (a) Summary of acquisition (continued) (i) Cash consideration Cash consideration comprised $316.6 million paid on the completion date. The Completion mechanism as outlined in the SSA requires a further true up for Net Assets against the final Completion Balance Sheet, expected to be finalised before December 2022. (ii) Revenue and profit contribution From the date of acquisition to 30 June 2022, LLS contributed revenue of $689.6 million and EBITDA from Operations of $46.4 million (including synergies but excluding the allocation of corporate and group-wide costs). If the acquisition had occurred on 1 July 2021, consolidated revenue for the year ended 30 June 2022 would have been approximately $1,840.2 million. Based on the nature of support services under the previous ownership structure, it is impractical to determine a comparable earnings impact had this acquisition occurred on 1 July 2021. (iii) Acquisition-related costs The Group incurred acquisition related costs of $4.4 million which included transaction advisory costs, legal and accounting fees and stamp duty on transfer of assets. These costs have been included in 'Consulting and temporary staff fees' and are treated as non-operational costs (refer note 6(c)). (b) Purchase consideration - cash outflow Cash outflow with respect to the acquisition Cash consideration paid Less: Cash acquired Payments for businesses (net of cash acquired) 30 June 2022 $'000 316,566 (3,029) 313,537 30 June 2021 $'000 - - - 73 Service Stream Limited Notes to the consolidated financial statements 30 Contingent assets and liabilities Acquisition of Lendlease Services On 1 November 2021, the Group acquired 100% of the issued share capital of Lendlease Services Pty Ltd and its wholly- owned subsidiaries under the terms of a Share Sale Agreement “SSA” (refer Note 29 for further details). An upfront cash consideration was paid on 1 November 2021, with the Completion mechanism under the SSA requiring a subsequent true- up for Net Assets resulting in a deferred consideration payment (Completion Adjustment Payment). Under the processes defined in the SSA, an Independent Expert (IE) has been engaged with both Service Stream and the vendor providing their positions on the Completion Adjustment Payment to the IE who will decide the final outcome. The nature of the process is such that arguments are largely dependent on the interpretation of Lendlease Services’ accounting practices at December 2020 (Reference Balance Sheet) and certain clauses set out in the SSA. Given the significant uncertainty of the outcome, is unable to reliably estimate the Completion adjustment payment amount, and the Group has determined that accordingly, no provision has been recognised as of 30 June 2022. The Completion adjustment payment is expected to be finalised before November 2022. it The Group is not aware of any other material contingent assets and liabilities at balance date that have not been disclosed in these financial statements (2021: nil). 31 Events after the reporting period the financial year that has There have not been any matters or circumstances occurring subsequent significantly affected, or may significantly effect, the operations of the Group, the results of those operations, or the state of affairs of the Group in future financial years. to the end of 32 Remuneration of auditors Audit and review of the financial report Other assurance services Tax services 2022 $ 1,171,000 100,000 31,000 1,302,000 2021 $ 746,400 30,000 102,740 879,140 The auditor of Service Stream Limited is PricewaterhouseCoopers. 33 Significant accounting policies This note provides a list of significant accounting policies adopted in the preparation of these consolidated financial statements. These policies have been consistently applied to all the years presented. The financial statements are for the consolidated entity consisting of Service Stream Limited and its subsidiaries. (a) Basis of preparation These general purpose financial statements have been prepared in accordance with Australian Accounting Standards and Interpretations issued by the Australian Accounting Standards Board and the Corporations Act 2001 . Service Stream Limited is a for-profit entity for the purpose of preparing the financial statements. The financial statements were authorised for issue by the Directors on 26 August 2022. 74 Service Stream Limited Notes to the consolidated financial statements 33 Significant accounting policies (continued) (a) Basis of preparation (continued) Compliance with IFRS The consolidated financial statements of the Group also comply with International Financial Reporting Standards as issued by the International Accounting Standard Board. New and amended standards adopted by the Group The group has not adopted any new or amended standards for the first time for their annual reporting period commencing 1 June 2021. Changes in accounting policy There were no changes in accounting policies during the period. Early adoption of standards The Group has not elected to early adopt the Standards and Interpretations issued but not yet effective. The Group has deemed the impact of these as not material for FY22. Historical cost convention The consolidated financial statements have been prepared on the basis of historical cost, except for certain assets and liabilities that are measured at revalued amounts or fair values, as explained in the accounting policies below. Historical cost is generally based on the fair values of the consideration given in exchange for assets. All amounts are presented in Australian dollars. Critical accounting estimates The preparation of It also requires management to exercise its judgement in the process of applying the Group's accounting policies. The areas involving a higher degree of judgement or complexity, or areas where assumptions and estimates are significant to the financial statement, are disclosed in note 34. financial statements requires the use of certain critical accounting estimates. (b) Basis of consolidation The consolidated financial statements incorporate the financial statements of the Group and entities controlled by the Group (its subsidiaries). Subsidiaries are all entities over which the Group has control. The Group controls an entity when the Group is exposed to, or has right to, variable returns from its involvement with the entity and has the ability to affect those returns through its power to direct the activities of the entity. Subsidiaries are fully consolidated from the date on which control is transferred to the Group. They are deconsolidated from the date that control ceases. Intercompany transactions, balances and unrealised gains on transactions between group companies are eliminated. Unrealised losses are also eliminated unless the transaction provides evidence of the impairment of the asset transferred. Accounting policies of subsidiaries have been changed where necessary to ensure consistency with the policies adopted by the Group. When the Group ceases to consolidate an entity, any retained interest in the entity is remeasured to its fair value with the change in carrying amount In addition, any amounts previously recognised in other comprehensive income in respect of that entity are accounted for as if the Group had directly disposed of the related assets or liabilities. This means that amounts previously recognised in other comprehensive income are reclassified to profit or loss. recognised in profit or loss. (c) Joint arrangements Under AASB 11 Joint Arrangements investments in joint arrangements are classified as either joint operations or joint ventures. The classification depends on the contractual rights and obligations of each investor, rather than the legal structure of the joint arrangement. Investments in joint ventures A joint venture is an arrangement in which Service Stream has joint control and Service Stream has rights to the net assets of the arrangement, rather than right to its assets and obligations for its liabilities. Investments in joint ventures are accounted for using the equity method. Under the equity method of accounting, the investments in joint ventures are initially recognised in the Consolidated Balance Sheet at cost and adjusted thereafter to recognise the group's share of profits or losses of the joint venture. Dividends received or receivable from joint ventures are recognised as a reduction in carrying amount of the investment. 75 Service Stream Limited Notes to the consolidated financial statements 33 Significant accounting policies (continued) (c) Joint arrangement (continued) Where the group's share of losses in an equity accounted investment equals or exceeds its interest in the joint venture, including any other unsecured long-term receivables, the group does not recognise further losses, unless it has incurred obligations or made payments on behalf of the joint venture. Unrealised gains on transactions between the group and its joint ventures are eliminated to the extent of the group's interest in these entities. Unrealised losses are also eliminated unless the transaction provides evidence of an impairment of the asset transferred. The carrying amount of equity-accounted investments is tested for impairment in accordance with the policy described in note 33 (m). Joint operations The Group recognises its direct right to the assets, liabilities, revenue and expenses of joint operations and its share of any jointly held or incurred assets, liabilities, revenues and expenses. These have been incorporated in the financial statements. Details of the joint arrangements are set out in note 25. (d) Goodwill Goodwill acquired in a business combination is initially measured at its cost, being the excess of the cost of the business combination over the Group's interest in the net fair value of the identifiable assets, liabilities and contingent liabilities recognised at the date of the acquisition. Goodwill is subsequently measured at its cost less any impairment losses. For the purpose of impairment testing, goodwill is allocated to each of the Group’s cash generating units, or groups of cash generating units, expected to benefit from the synergies of the business combination. Cash generating units or groups of cash generating units to which goodwill has been allocated are tested for impairment annually, or more frequently if events or changes in circumstances indicate that goodwill might be impaired. If the recoverable amount of the cash generating unit (or group of cash generating units) is less than the carrying amount of the cash generating unit (or groups of cash generating units), the impairment loss is allocated first to reduce the carrying amount of any goodwill allocated to the cash generating units and then pro-rata on the basis of the carrying amount of each asset in the cash generating unit (or groups of cash generating units). An impairment loss for goodwill is recognised immediately in the profit or loss and is not reversed in a subsequent accounting period. On disposal of the relevant cash generating unit, the attributable amount of goodwill is included in the determination of the profit or loss on disposal. (e) Segment reporting Operating segments are determined based on the nature of the business activities undertaken by the Group and by reference to the structure of internal reporting provided to the chief operating decision maker. The chief operating decision maker is responsible for allocating resources and assessing performance of the operating segments. Where operating segments have been assessed as bearing similar economic characteristics and being similar in terms of each of the aggregation criteria set out in AASB 8 Operating Segments including the nature of services, the type of customers and the method by which services are provided, they may be aggregated into a single reportable segment. Details of the Group’s segment reporting is set out in note 2. Operating segments are reported in a manner consistent with the internal reporting provided to the chief operating decision maker. (f) Revenue recognition The Group has four distinct revenue streams, being (i) revenue from the provision of ticket of work services, (ii) revenue from the delivery of projects, (iii) revenue from cost reimbursable contracts and (iv) revenue from overhead recovery. Ticket of work services Ticket of work services are repetitive, high volume tasks performed by the Group such as the provision of: • operations and maintenance services to the owners and operators of telecommunications, gas and water networks including customer connections and service assurance; specialist metering, in-home and new energy services in respect of electricity, gas, power and water networks; inspection, auditing and compliance services to electricity network owners and regulators, government entities and electrical contractors; and contact centre services and workforce management support for key contracts. • • • The benefits provided to customers under this category of work type do not transfer to the customer until the completion of the service and as such revenue is recognised upon completion (At point in time). 76 Service Stream Limited Notes to the consolidated financial statements 33 Significant accounting policies (continued) (f) Revenue recognition (continued) Project delivery Project works relate primarily to: • • • turnkey services associated with the engineering, design and construction of infrastructure projects in the telecommunications, utilities and transport sectors. Service capability includes program management, site acquisition, town planning, design, engineering and construction management for projects in telecommunications, gas, power, road. intelligent transport services (ITS) and water utilities networks; lump sum term maintenance contracts, typically associated with infrastructure networks. Under these contracts delivery obligations may consist of programme management, asset management, routine maintenance and periodic maintenance tasks; and minor work services such as asset remediation, augmentation and relocation. The benefits provided to customers under this category of work transfer to the customer as the work is performed and as such revenue is recognised over the duration of the project based on percentage of completion. The Group’s performance obligation is fulfilled over time and as such revenue is recognised over time (Over time). Percentage of completion is measured according to the proportion of contract costs incurred for work performed to date relative to the estimated total contract costs, except where this would not be representative of the stage of completion. Where this is the case, stage of completion is measured on a milestone basis. As work is performed on the assets being constructed, they are controlled by the customer and have no alternative use to the Group, with the Group having a right to payment for performance to date. Project revenue earned is typically invoiced monthly or to customer approval/certification. Invoices are paid on standard commercial terms, which may include the customer withholding a retention amount until finalisation of the construction. in some cases on achievement of milestones. Payment of invoices is typically subject Where recognised project revenues exceed progress billings, the surplus is shown in the consolidated balance sheet as an asset, under accrued revenue. Where progress billings exceed recognised revenues, the surplus is shown in the consolidated balance sheet, as a liability, as income in advance under trade and other payables. Amounts billed for work performed but not yet paid by the customer are included in the consolidated balance sheet, as an asset, under trade and other receivables. When it is probable that total contract costs will exceed total contract revenue, the expected loss is recognised as an expense and onerous contract provision as set out in note 17. Cost reimbursable The Group recognises revenue (and its associated margins) on all direct, indirect and overhead related costs, as prescribed under the cost reimbursable contract. The work performed has no alternative use for the Group and there is an enforceable right to payment, including a profit margin, when the costs are incurred, as such revenue is recognised over time (Over time). Overhead recovery Certain customer contracts allow for the recovery of specified overhead costs. The benefits provided to the customer under this revenue stream are simultaneously received and consumed by the customer and as such revenue is recognised over the period the services are provided (Over time). Variable consideration It is common for contracts to have variable considerations such as variations, performance bonuses or penalties and other performance constraints related KPIs. The expected value of revenue is only recognised when the uncertainty associated with the variable consideration is subsequently resolved, or when it becomes highly probable. The Group assesses the variable consideration to be included in the transaction price periodically. This assessment involves judgement and is based on all available information including historical performance and any variations that are entered into. Contract assets and liabilities AASB 15 uses the terms contract assets and contract liabilities to describe what the Group refers to as accrued revenue and income in advance respectively. Trade receivables represent receivables in respect of which the Group's right to consideration is unconditional subject only to the passage of to consideration for services provided to customers for which the Group's right remains conditional on something other than the passage of time. Income in advance arise where payment is received prior to the work being performed. Accrued revenue and income in advance are recognised and measured in accordance with this accounting policy. time. Accrued revenue represent the Group's right 77 Service Stream Limited Notes to the consolidated financial statements 33 Significant accounting policies (continued) (f) Revenue recognition (continued) Contract fulfilment costs Costs incurred prior to the commencement of a contract may arise due to mobilisation/site set-up costs, feasibility studies, environmental impact studies and preliminary design activities as these are costs incurred to fulfil a contract. Where these costs are expected to be recovered, they are capitalised and amortised over the course of the contract consistent with the transfer of service to the customer. Where the costs, or a portion of these costs, are reimbursed by the customer, the amount received is recognised as deferred revenue and allocated to the performance obligations within the contract and recognised as revenue over the course of the contract. Financing components The Group does not expect to have any contracts where the period between the transfer of the promised goods or services to the customer represents a financing component. As a consequence, the Group does not adjust any of the transaction prices for the time value of money. Warranties and defect periods Construction and services contracts generally include defect and warranty periods following completion of the project. These obligations are not deemed to be separate performance obligations and therefore estimated and included in the total costs of the contracts. Where required, amounts are recognised accordingly in line with AASB 137 Provision, Contingent Liabilities and Contingent Assets. (g) Leases The Group recognises leases in line with AASB 16 Leases, measuring lease liabilities measured at the present value of the remaining lease payments, discounted using the Group’s incremental borrowing rate. The Group’s leasing policy is described in note 15(c). Right-of-use assets Right-of-use assets are initially recognised at cost, comprising the amount of the initial measurement of the lease liability, any lease payments made at or before the commencement date of the lease, less any lease incentives received, any initial direct costs incurred by the Group, and an estimate of costs to be incurred by the Group in dismantling and removing the underlying asset, restoring the site on which it is located or restoring the underlying asset to the condition required by the terms and conditions of the lease. to initial recognition, right-of-use assets are measured at cost (adjusted for any remeasurement of Subsequent the associated lease liability), less accumulated depreciation and any accumulated impairment loss. Right-of-use assets are depreciated over the shorter of the lease term and the estimated useful life of the underlying asset, consistent with the estimated consumption of the economic benefits embodied in the underlying asset. Lease liabilities Lease liabilities are initially recognised at the present value of the future lease payments (i.e., the lease payments that are unpaid at the commencement date of the lease). These lease payments are discounted using the interest rate implicit in the lease, if that rate can be readily determined, or otherwise using the Group’s incremental borrowing rate. Subsequent to initial recognition, lease liabilities are measured at the present value of the remaining lease payments (i.e., the lease payments that are unpaid at the reporting date). Interest expense on lease liabilities is recognised in profit or loss (presented as a component of finance costs). Lease liabilities are remeasured to reflect changes to lease terms, changes to lease payments and any lease modifications not accounted for as separate leases. Variable lease payments not included in the measurement of lease liabilities are recognised as an expense when incurred. Leases of 12-months or less and leases of low value assets Lease payments made in relation to leases of 12-months or less and leases of low value assets (for which a lease asset and a lease liability has not been recognised) are recognised as an expense on a straight-line basis over the lease term. (h) Employee benefits A liability is recognised for benefits accruing to employees in respect of wages and salaries, annual leave and long service leave when it is probable that settlement will be required and they are capable of being measured reliably. Liabilities recognised in respect of employee short-term benefits are measured at remuneration rate expected to apply at the time of the settlement. their nominal values using the 78 Service Stream Limited Notes to the consolidated financial statements 33 Significant accounting policies (continued) (h) Employee benefits (continued) Liabilities recognised in respect of long-term employee benefits are measured as the present value of the estimated future cash outflows in respect of services provided by employees up to reporting date. Expected future payments falling due more than 12 months after the end of the reporting period are discounted using corporate bonds market yields. Remeasurements as a result of employment status and changes in actuarial assumptions are recognised in profit or loss. Termination benefits are payable when employment is terminated before the normal retirement date, or when an employee accepts voluntary redundancy in exchange for these benefits. The Group recognises termination benefits when it is demonstrably committed to either terminating the employment of current employees according to a detailed formal plan without possibility of withdrawal or to providing termination benefits as a result of an offer made to encourage voluntary redundancy where applicable. The obligations are presented as current liabilities in the balance sheet if the entity does not have an unconditional right to defer settlement for at least 12 months after the reporting period, regardless of when the actual settlement is expected to occur. (i) Share-based payments Equity-settled share-based payments to Senior Executives are measured at the fair value of the equity instrument at the grant date. Details regarding the determination of the fair value of the equity instruments are set out in note 23. The fair value determined at the grant date is expensed on a straight-line basis over the vesting period. At the end of each reporting period the Group revises its estimate of the number of equity instruments expected to vest. The impact of the revision of the original estimates, if any, is recognised in profit or loss such that the cumulative expense reflects the revised estimate, with a corresponding adjustment to the equity-settled employee benefits reserve. (j) Taxation Current tax The income tax expense for the period is the tax payable on the current period's taxable income based on the applicable income tax rate for each jurisdiction adjusted by any changes in the deferred tax assets and liabilities attributable to temporary differences and to unused tax losses. The current income tax charge is calculated on the basis of the tax laws enacted or substantively enacted by the end of the reporting period. Management periodically evaluates positions taken in tax returns with respect to situations in which applicable tax regulations are subject to interpretation. It establishes provisions where appropriate on the basis of amounts expected to be paid to the tax authorities. Deferred tax Deferred tax is recognised on temporary differences between the carrying amounts of assets and liabilities in the financial statements and the corresponding tax bases used in the computation of taxable profit. Deferred tax liabilities are generally recognised for all taxable temporary differences. Deferred tax assets are generally recognised for all deductible temporary differences to the extent that it is probable that taxable profits will be available against which those deductible temporary differences can be utilised. Such deferred tax assets and liabilities are not recognised if the temporary difference arises from goodwill or from the initial recognition (other than the recognition of leases) of other assets and liabilities in a transaction that affects neither the taxable profit nor the accounting profit. The carrying amount of deferred tax assets is reviewed at the end of each reporting period and reduced to the extent that it is no longer probable that sufficient taxable profits will be available to allow all or part of the asset to be recovered. Deferred tax assets and liabilities are measured at the tax rates that are expected to apply in the period in which the liability is settled or the asset realised, based on tax rates (and tax laws) that have been enacted or substantively enacted by the end of the reporting period. The measurement of deferred tax liabilities and assets reflects the tax consequences that would follow from the manner in which the Group expects, at the end of the reporting period, to recover or settle the carrying amount of its assets and liabilities. Deferred tax assets and liabilities are offset when there is a legally enforceable right to set off current tax assets against current tax liabilities, when they relate to income taxes levied by the same taxation authority and the Group intends to settle its current tax assets and liabilities on a net basis. 79 Service Stream Limited Notes to the consolidated financial statements 33 Significant accounting policies (continued) (j) Taxation (continued) Current and deferred tax for the period Current and deferred tax are recognised as an expense or income in profit or loss, except when they relate to items that are recognised outside profit or loss (whether in other comprehensive income or directly in equity), in which case the tax is also recognised outside profit or loss, or where they arise from the initial accounting for a business combination. In the case of a business combination, the tax effect is included in the accounting for the business combination. (k) Property, plant and equipment Plant and equipment, leasehold improvements and motor vehicles are stated at cost less accumulated depreciation and impairment. Cost includes expenditure that is directly attributable to the acquisition. In the event that settlement of all or part of the purchase consideration is deferred, cost is determined by discounting the amount payable to their present value as at the date of acquisition. Depreciation is calculated on a straight-line basis so as to write-off the net costs or other revalued amount of each asset over its expected useful life to its estimated residual value. Depreciation methods, estimated useful lives and residual values are reviewed at the end of each annual accounting period, with the effect of any changes recognised on a prospective basis. Plant and equipment is de-recognised upon disposal or when no future economic benefits are expected to arise from the continued use of the asset. Any gain or loss arising on the disposal or retirement of an item of plant and equipment is determined as the difference between the sale proceeds and the carrying amount of the asset and is recognised in profit or loss. The following estimated useful lives are used in the calculation of depreciation: • • • Leasehold improvements: 3 - 13 years; Plant and equipment: 1 -10 years; and Motor vehicles: 5 - 10 years (I) Intangible assets Costs incurred in developing products or systems and costs incurred in acquiring software and licences that the Group controls and that will contribute to future period financial benefits through revenue generation or cost reduction are capitalised as software. A software is assessed as being controlled by the Group if it has the power to obtain the future economic benefits flowing from the software itself and to restrict others’ access to those benefits. Any costs associated with maintaining this software are recognised as an expense as incurred. IT development costs include only those costs directly attributable to the development phase and are only recognised following completion of technical feasibility and where the Group has an intention and ability to use the asset. The amount initially recognised includes direct costs of materials and service and direct payroll and other payroll-related costs of employees’ time spent on the project. Customer contracts and relationships acquired in a business combination are initially recognised at their fair value at the acquisition date, which is regarded as their cost. Software, customer contracts and relationships have finite lives and are carried at cost less any accumulated amortisation and any impairment losses. Amortisation is recognised on a straight-line basis over each asset’s estimated useful life. The estimated useful life and amortisation method are reviewed at the end of each annual accounting period, with the effect of any changes in estimate being accounted for on a prospective basis. The estimated useful lives used in the calculation of amortisation range from 3 to 8 years for software, 1 to 15 years for customer contracts and 15 years for customer relationships. 80 Service Stream Limited Notes to the consolidated financial statements 33 Significant accounting policies (continued) (m) Impairment of tangible and intangible assets excluding goodwill At the end of each reporting date, the Group reviews the carrying amounts of its tangible and intangible assets to determine whether there is any indication that those assets have incurred an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any). Where it is not possible to estimate the recoverable amount of an individual asset, the Group estimates the recoverable amount of the cash generating unit to which the asset belongs. Where a reasonable and consistent basis of allocation can be identified, corporate assets are also allocated to individual cash generating units, or otherwise they are allocated to the smallest group of cash generating units for which a reasonable and consistent allocation basis can be identified. Intangible assets with indefinite useful annually, and whenever there is an indication that the asset may be impaired. lives and intangible assets not yet available for use are tested for impairment The recoverable amount is the higher of the fair value less costs of disposal and value-in-use. In assessing value-in-use, the estimated future cash flows are discounted to their present value using the pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset for which the estimates of future cash flows have not been adjusted. If the recoverable amount of an asset (or cash generating unit) is estimated to be less than its carrying amount, the carrying amount of the asset (or cash generating unit) is reduced to its recoverable amount. An impairment loss is recognised immediately in profit or loss unless the relevant asset is carried at a revalued amount, in which case the impairment loss is treated as a revaluation decrease. (n) Inventories Inventories are stated at the lower of cost and net realisable value. Costs are assigned to inventories by the method most appropriate to the particular class of inventory, with the majority being valued on a first in, first out basis. The inventory balance is comprised of purchased inventory, the cost of which is determined after deducting rebates and discounts. (o) Provisions Provisions are recognised when the Group has a present obligation (legal or constructive) as a result of a past event, it is probable that the Group will be required to settle the obligation, and a reliable estimate can be made of the amount of the obligation. The amount recognised as a provision is the best estimate of the consideration required to settle the present obligation at the end of the reporting period, taking into account the risks and uncertainties surrounding the obligation. Where a provision is measured using the cash flows estimated to settle the present obligation, its carrying amount is the present value of those cash flows (where the effect of the time value of money is material). When some or all of the economic benefits required to settle a provision are expected to be recovered from a third party, a receivable is recognised as an asset if it is virtually certain that reimbursement will be received and the amount of the receivable can be measured reliably. (p) Financial instruments Financial assets and financial liabilities are recognised when a Group entity becomes a party to the contractual provisions of the instrument. (i) Classification The Group classifies its financial assets and liabilities in the following measurement categories: • • those to be measured subsequently at fair value (either through other comprehensive income (OCI) or profit or loss), and those to be measured at amortised cost. The classification depends on the entity’s business model contractual terms of the cash flows. for managing the financial assets and liabilities and the For assets and liabilities measured at fair value, gains and losses will either be recorded in profit or loss or OCI. 81 Service Stream Limited Notes to the consolidated financial statements 33 Significant accounting policies (continued) (p) (ii) Financial instruments (continued) Recognition and derecognition Purchases and sales of financial assets are recognised on trade-date, the date on which the Group commits to purchase or sell the asset. Financial assets are derecognised when the rights to receive cash flows from the financial assets have expired or have been transferred and the Group has transferred substantially all the risks and rewards of ownership. (iii) Measurement At initial recognition, the Group measures a financial asset at its fair value, plus transaction costs that are directly attributable to the acquisition of the financial asset. Transaction costs of financial assets carried at fair value through profit or loss (FVPL) are expensed in profit or loss. Changes in the fair value of financial assets at FVPL are recognised in other gains/losses in the statement of profit or loss and other comprehensive income as applicable. losses) on equity investments measured at fair value through other comprehensive income (FVOCI) are not reported separately from other changes in fair value. losses (and reversal of Impairment impairment (iv) Impairment The Group assesses, on a forward-looking basis, the expected credit losses associated with its financial assets carried at amortised cost and FVOCI. The impairment methodology applied depends on whether there has been a significant increase in credit risk. For trade receivables and contracts assets, the group applies the simplified approach permitted by AASB 9, which requires expected lifetime losses to be recognised from the date of initial recognition, see note 21(c) for further details. (v) Borrowings Borrowings are initially measured at amortised cost. Any difference between the proceeds (net of transaction costs) and the redemption amount is recognised in profit or loss over the period of the borrowings using the effective interest method. Fees paid on the establishment of loan facilities are recognised as transaction costs of the loan to the extent that it is probable that some or all of the facility will be drawn down. In this case, the fee is deferred until the draw down occurs. To the extent there is no evidence that it is probable that some or all of the facility will be drawn down, the fee is capitalised as a prepayment for liquidity services and amortised over the period of the facility to which it relates. Borrowings are removed from the balance sheet when the obligation specified in the contract is discharged, cancelled or expired. The difference between the carrying amount of a financial liability that has been extinguished or transferred to another party and the consideration paid, including any non-cash assets transferred or liabilities assumed, is recognised in profit or loss as other income or finance costs. Borrowings are classified as current liabilities unless the group has an unconditional right to defer settlement of the liability for at least 12 months after the reporting period. (vi) Financial liabilities and equity instruments Classification as debt or equity Debt and equity instruments are classified as either liabilities or as equity in accordance with the substance of the contractual arrangement. Equity instruments An equity instrument is any contract that evidences a residual interest in the assets of an entity after deducting all of its liabilities. Equity instruments issued by the Group are recognised at the proceeds received, net of direct issue costs. Financial guarantee liabilities A financial guarantee is a contract that requires the issuer of the guarantee to make a specified payment to the holder of the guarantee in the event that it suffers a loss due to the guarantee drawer’s failure to make payment or otherwise satisfy its contractual obligations under an agreement with the holder. The drawer of the guarantee is required to reimburse the issuer for any loss suffered in satisfaction of the guarantee obligation to the holder. Financial guarantee liabilities are initially measured at their fair values and are subsequently measured at the higher of: • the amount of the obligation under the contract, as determined in accordance with AASB 137 Provisions, Contingent Liabilities and Contingent Assets; and 82 Service Stream Limited Notes to the consolidated financial statements 33 Significant accounting policies (continued) (p) Financial instruments (continued) (vi) Financial liabilities and equity instruments (continued) • the amount initially recognised, less where appropriate, cumulative amortisation recognised in accordance with the revenue recognition policies. Financial liabilities Financial liabilities are classified as either financial liabilities at fair value through profit or loss (FVTPL) or other financial liabilities. Other financial liabilities Other financial liabilities, including borrowings, are initially measured at fair value, net of transaction costs. Other financial expense recognised on an effective yield basis. liabilities are subsequently measured at amortised cost using the effective interest method, with interest The effective interest method is a method of calculating the amortised cost of a financial liability and of allocating interest expense over the relevant period. The effective interest rate is the rate that exactly discounts estimated future cash payments through the expected life of the financial liability, or, where appropriate, a shorter period, to the net carrying value on initial recognition. De-recognition of financial liabilities The Group de-recognises financial liabilities only when the Group’s obligations are fully discharged, cancelled or otherwise expire. The difference between the carrying amount of the financial liability de-recognised and the consideration paid or payable is then recognised in profit or loss. (q) Trade receivables Trade receivables are recognised initially at fair value and subsequently measured at amortised cost using the effective interest method, less loss allowance. See note 21(c) for an assessment of the Group's impairment methodology. Trade and other payables (r) Trade and other payables represent liabilities for goods and services provided to the Group prior to the end of financial year which are unpaid. The amounts are unsecured and are usually paid within 30 days of recognition. Trade and other payables are presented as current liabilities unless payment is not due within 12 months from the reporting date. They are recognised initially at their fair value and are not discounted if the effect of discounting is immaterial. (s) Goods and Services Tax (GST) Revenues, expenses and assets are recognised net of the amount of associated GST, unless the GST incurred is not recoverable from the taxation authority. In this case it is recognised as part of the cost of acquisition of the asset or as part of the expense. Receivables and payables are stated inclusive of the amount of GST receivable or payable. The net amount of GST the taxation authority is included with other receivables or other payables in the recoverable from, or payable to, consolidated balance sheet as applicable. Cash flows are presented on a gross basis. The GST components of cash flows arising from investing or financing activities which are recoverable from, or payable to, the taxation authority are presented as operating cash flows. Cash and cash equivalents (t) Cash comprises cash on hand and outstanding deposits less any unpresented cheques. Cash equivalents are short-term, highly liquid investments that are readily convertible to known amounts of cash, which are subject to an insignificant risk of changes in value and have a maturity of three months or less at the date of acquisition. Bank overdrafts are shown within borrowings in current liabilities in the Group's consolidated balance sheet. (u) Contributed equity Ordinary shares are classified as equity. Incremental costs directly attributable to the issue of new shares or options are shown in equity as a deduction, net of tax, from the proceeds. Where any Group company purchases the Company’s equity instruments, for example as the result of a share buy-back or a share-based incentive scheme, the consideration paid, including any directly attributable incremental costs (net of income taxes) is deducted from equity attributable to the owners of Service Stream Limited as treasury shares until the shares are cancelled or reissued. 83 Service Stream Limited Notes to the consolidated financial statements 33 Significant accounting policies (continued) (u) Contributed equity (continued) Where such ordinary shares are subsequently reissued, any consideration received, net of any directly attributable incremental transaction costs and the related income tax effects, is included in equity attributable to the owners of Service Stream Limited. Shares held by the Service Stream Employee Share Trust are disclosed as treasury shares and deducted from contributed equity. (v) Dividends Provision is made for the amount of any dividend declared, being appropriately authorised and no longer at the discretion of the entity, on or before the end of the reporting period but not distributed at the end of the reporting period. (w) Earnings per share Basic earnings per share Basic earnings per share is calculated by dividing: • profit attributable to owners of the Company, excluding any costs of servicing equity other than ordinary shares; and • by the weighted average number of ordinary shares outstanding during the financial year. Diluted earnings per share Diluted earnings per share adjusts the figures used in the determination of basic earnings per share to take into account: • • • the after income tax effect of interest and other financing costs associated with dilutive potential ordinary shares; and the weighted average number of additional ordinary shares that would have been outstanding assuming the conversion of all dilutive potential ordinary shares. (x) Rounding of amounts / Directors' Reports) Instrument The Company is of a kind referred to in ASIC Corporations (Rounding in Financial 2016/191, issued by the Australian Securities and Investments Commission, relating to the ‘rounding off’ of amounts in the Directors' report and the financial report. Amounts in the Directors' report and the financial report have been rounded off to the nearest thousand dollars, in accordance with that Instrument. (y) Business combinations The acquisition method of accounting is used to account for all business combinations, regardless of whether equity instruments or other assets are acquired. The consideration transferred for the acquisition of a subsidiary comprises the: • • • • fair values of the assets transferred; liabilities incurred to the former owners of the acquired business; equity interests issued by the group; and fair value of any asset or liability resulting from a contingent consideration arrangement. Identifiable assets acquired and liabilities and contingent liabilities assumed in a business combination are, with limited exceptions, measured initially at their fair values at the acquisition date. 84 Service Stream Limited Notes to the consolidated financial statements 33 Significant accounting policies (continued) (y) Business combinations (continued) Acquisition-related costs are expensed as incurred. consideration transferred; amount of any non-controlling interest in the acquired entity; and acquisition-date fair value of any previous equity interest in the acquired entity; The excess of the: • • • over the fair value of the net identifiable assets acquired is recorded as goodwill. If those amounts are less than the fair value of the net identifiable assets of the business acquired, the difference is recognised directly in profit or loss as a bargain purchase. Where settlement of any part of cash consideration is deferred, the amounts payable in the future are discounted to their present value as at the date of exchange. The discount rate used is the entity’s incremental borrowing rate, being the rate at which a similar borrowing could be obtained from an independent financier under comparable terms and conditions. Contingent consideration is classified either as equity or a financial liability. Amounts classified as a financial liability are subsequently remeasured to fair value with changes in fair value recognised in profit or loss. 34 Critical accounting judgements and key sources of estimation uncertainty The preparation of financial statements requires the use of accounting estimates which, by definition, will seldom equal the actual results. Management also needs to exercise judgement in applying the Group’s accounting policies as described in note 33. The areas involving a higher degree of judgement or estimates are: • • • • • Recognition of revenue from contracts with customers - note 3(d); Testing of goodwill for impairment - notes 14(b); Estimation uncertainties and judgements made in relation to lease accounting - note 15(d); Estimation of provision for contractual obligations, contractual disputes and onerous contracts - note 17(b); and Business combinations - note 29. Estimates and judgements are continually evaluated. They are based on historical experience and other factors, including expectations of future events that may have a financial impact on the entity and that are believed to be reasonable under the circumstances. 85 Service Stream Limited Directors' declaration Directors' declaration In the Directors' opinion: (a) the financial statements and notes thereto are in accordance with the Corporations Act 2001, including: (i) (ii) complying with Accounting Standards, professional reporting requirements, and the Corporations Regulations 2001 and other mandatory giving a true and fair view of the consolidated entity's financial position as at 30 June 2022 and of its performance for the year ended on that date, and (b) (c) there are reasonable grounds to believe that the Company will be able to pay its debts as and when they become due and payable, and at the date of this declaration, there are reasonable grounds to believe that the members of the extended closed Group identified in note 24 will be able to meet any obligations or liabilities to which they are, or may become, subject by virtue of the deed of cross guarantee described in note 26. Note 33 confirms that the financial statements also comply with International Financial Reporting Standards as issued by the International Accounting Standards Board. The Directors have been given the declarations by the Chief Executive Officer and Chief Financial Officer required by section 295A of the Corporations Act 2001. This declaration is made in accordance with a resolution of the Directors. Brett Gallagher Chairman 26 August 2022 Leigh Mackender Managing Director 26 August 2022 86 Independent auditor’s report To the members of Service Stream Limited Report on the audit of the financial report Our opinion In our opinion: The accompanying financial report of Service Stream Limited (the Company) and its controlled entities (together the Group) is in accordance with the Corporations Act 2001, including: (a) giving a true and fair view of the Group's financial position as at 30 June 2022 and of its financial performance for the year then ended (b) complying with Australian Accounting Standards and the Corporations Regulations 2001. What we have audited The Group financial report comprises: ● ● ● ● ● ● the consolidated balance sheet as at 30 June 2022 the consolidated statement of profit or loss and other comprehensive income for the year then ended the consolidated statement of changes in equity for the year then ended the consolidated statement of cash flows for the year then ended the notes to the consolidated financial statements, which include significant accounting policies and other explanatory information the directors’ declaration. Basis for opinion We conducted our audit in accordance with Australian Auditing Standards. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial report section of our report. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Independence We are independent of the Group in accordance with the auditor independence requirements of the Corporations Act 2001 and the ethical requirements of the Accounting Professional & Ethical Standards Board’s APES 110 Code of Ethics for Professional Accountants (including Independence Standards) (the Code) that are relevant to our audit of the financial report in Australia. We have also fulfilled our other ethical responsibilities in accordance with the Code. PricewaterhouseCoopers, ABN 52 780 433 757 2 Riverside Quay, SOUTHBANK VIC 3006, GPO Box 1331, MELBOURNE VIC 3001 T: 61 3 8603 1000, F: 61 3 8603 1999 Liability limited by a scheme approved under Professional Standards Legislation. 87 Our audit approach An audit is designed to provide reasonable assurance about whether the financial report is free from material misstatement. Misstatements may arise due to fraud or error. They are considered material if individually or in aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of the financial report. We tailored the scope of our audit to ensure that we performed enough work to be able to give an opinion on the financial report as a whole, taking into account the geographic and management structure of the Group, its accounting processes and controls and the industry in which it operates. Materiality ● For the purpose of our audit we used overall Group materiality of $7.6 million, which represents approximately 0.5% of the Group’s revenue from continuing operations. ● We applied this threshold, together with qualitative considerations, to determine the scope of our audit and the nature, timing and extent of our audit procedures and to evaluate the effect of misstatements on the financial report as a whole. ● We chose Group revenue from continuing operations because, in our view, it is an appropriate benchmark against which to measure the performance of the Group. ● We utilised a 0.5% threshold based on our professional judgement, noting it is within the range of commonly acceptable thresholds. Audit Scope ● Our audit focused on where the Group made subjective judgements; for example, significant accounting estimates involving assumptions and inherently uncertain future events. Key audit matters Key audit matters are those matters that, in our professional judgement, were of most significance in our audit of the financial report for the current period. The key audit matters were addressed in the context of our audit of the financial report as a whole, and in forming our opinion thereon, and we do not provide a separate opinion on these matters. Further, any commentary on the outcomes of a particular audit procedure is made in that context. We communicated the key audit matters to the Audit and Risk Committee. 88 Key audit matter How our audit addressed the key audit matter Business combination accounting (Refer to note 29) $316.6 million The Group acquired Service Stream Maintenance Pty Ltd (formerly Lendlease Services Pty Ltd) and its controlled entities on 1 November 2021 for total consideration of $316.6 million, as described in note 29 of the financial report. The accounting for the acquisition was a key audit matter because it was a significant transaction in the year. In addition, the Group made complex judgements when accounting for the acquisition, including: ● identifying all assets and liabilities of the newly acquired business and estimating the fair value of each asset and liability for initial recognition by the Group, particularly the customer contracts and relationships. The accounting for the acquisition is provisional at the time of authorisation of the financial report. Goodwill impairment assessment - Energy & Water and Comdain Infrastructure (Refer to note 14) $120.3 million The Group is required by Australian Accounting Standards to test goodwill annually for impairment at the cash generating unit (CGU) level. The consolidated balance sheet at 30 June 2022 includes goodwill relating to the Energy & Water ($20.0 million) and Comdain Infrastructure ($100.3 million) CGU’s. An impairment of $38.2 million has been recorded against the Energy & Water CGU in the current year. The determination of the recoverable amount of each CGU, being the higher of value-in-use (“VIU”) and fair value less costs of disposal (“FVLCD”), requires judgement and estimation on the part of management. Assisted by our PwC valuation experts in aspects of our work, our procedures included the following, amongst others: ● ● ● evaluating the identification of the assets and liabilities acquired against the requirements of Australian Accounting Standards; assessing the fair values of the acquired assets and liabilities recognised, including: ○ considering key assumptions used in estimating the fair values of customer contracts and relationships; ○ considering the valuation methodologies applied against the requirements of Australian Accounting Standards; and ○ assessing the competence and capability of the Group’s experts. considering the adequacy of the business combination disclosures in light of the requirements of Australian Accounting Standards. To evaluate the recoverable amount of the Energy & Water and Comdain Infrastructure CGU’s, with assistance from PwC Valuation experts in aspects of our work, we performed the following procedures, amongst others: ● ● ● ● assessed the appropriateness of the discount rate in consideration of the forecast cash flows; evaluated the Group’s historical ability to forecast future cash flows by comparing forecast cash flows with reported actual performance; evaluated the underlying cash flow assumptions for key customer contracts with reference to historical results and expected project pipelines on a sample basis; and considered whether the allocation of corporate costs between CGUs was appropriate. 89 Key audit matter How our audit addressed the key audit matter We considered the adequacy of the disclosures relating to the Group’s goodwill impairment assessment in light of the requirements of Australian Accounting Standards. In undertaking impairment testing, the following assumptions require estimation: ● expected cash flows, as taken from Board approved budgets and strategic plans, including assumptions regarding extending existing and winning new contracts. ● discount rates used to discount the estimated cash flows. ● the long-term growth rate to be applied to the forecast cash flows in the terminal year. This was a key audit matter because of the level of estimation required by the Group in determining the assumptions used to perform the impairment testing. Revenue recognition (Refer to note 3) $1,513.8 million We evaluated the design of relevant key internal controls over the recognition of revenue. For the year ended 30 June 2022, the Group recognised $1,513.8 million of revenue from contracts with customers, of which $273.8 million was accrued at 30 June 2022. For revenue from the provision of ticket of work services, amongst other procedures and for a sample of transactions, we obtained evidence supporting the amount of revenue recognised in the current year. Revenue from the provision of ticket of work services involves a high volume of transactions and is recognised at a point in time once services or activities have been completed. Additionally, due to contractual terms and certain customers requiring payment claims to be submitted and approved prior to invoices being issued, this process can extend the time that revenue is classified as accrued. Judgement is required to determine if accrued revenue will be recoverable. Only revenue that is highly probable of not reversing can be recorded. Revenue recognition in relation to the delivery of projects is complex because it is based on the Group’s estimates of: ● ● ● the stage of completion of the contract activity total forecast contract costs, and variable consideration This was a key audit matter because of its significance to profit, the high volume of revenue transactions associated with ticket of work services For revenue from the delivery of projects, amongst other procedures and for a sample of contracts, we: ● ● ● obtained an understanding of the terms and conditions of contracts obtained an understanding, and agreed to supporting documents, the estimates of total contract revenue and forecast contract costs and evaluated the percentage of completion based on the actual costs incurred to date and the estimated costs to complete; and assessed the Group’s forecasting accuracy by comparing historical actual costs incurred relative to the forecast of those costs. In addition, for revenue that was accrued at 30 June 2022 we evaluated the appropriateness of management's recoverability assessment. For all categories of revenue our procedures included identifying a sample of journal entries impacting revenue based on specific criteria and obtaining source documents to determine if the journals were reasonable. 90 Key audit matter How our audit addressed the key audit matter and the estimation required in recognising revenue from the delivery of projects. Other information The directors are responsible for the other information. The other information comprises the information included in the annual report for the year ended 30 June 2022, but does not include the financial report and our auditor’s report thereon. Prior to the date of this auditor's report, the other information we obtained included the directors' report. We expect the remaining other information to be made available to us after the date of this auditor's report. Our opinion on the financial report does not cover the other information and we do not and will not express an opinion or any form of assurance conclusion thereon. In connection with our audit of the financial report, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial report or our knowledge obtained in the audit, or otherwise appears to be materially misstated. If, based on the work we have performed on the other information that we obtained prior to the date of this auditor’s report, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. When we read the other information not yet received, if we conclude that there is a material misstatement therein, we are required to communicate the matter to the directors and use our professional judgement to determine the appropriate action to take. Responsibilities of the directors for the financial report The directors of the Company are responsible for the preparation of the financial report that gives a true and fair view in accordance with Australian Accounting Standards and the Corporations Act 2001 and for such internal control as the directors determine is necessary to enable the preparation of the financial report that gives a true and fair view and is free from material misstatement, whether due to fraud or error. In preparing the financial report, the directors are responsible for assessing the ability of the Group to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the directors either intend to liquidate the Group or to cease operations, or have no realistic alternative but to do so. Auditor’s responsibilities for the audit of the financial report Our objectives are to obtain reasonable assurance about whether the financial report as a whole is free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with the Australian Auditing Standards will always detect a material 91 misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of the financial report. A further description of our responsibilities for the audit of the financial report is located at the Auditing and Assurance Standards Board website at: https://www.auasb.gov.au/admin/file/content102/c3/ar1_2020.pdf. This description forms part of our auditor's report. Report on the remuneration report Our opinion on the remuneration report We have audited the remuneration report included in pages 18 to 37 of the directors’ report for the year ended 30 June 2022. In our opinion, the remuneration report of Service Stream Limited for the year ended 30 June 2022 complies with section 300A of the Corporations Act 2001. Responsibilities The directors of the Company are responsible for the preparation and presentation of the remuneration report in accordance with section 300A of the Corporations Act 2001. Our responsibility is to express an opinion on the remuneration report, based on our audit conducted in accordance with Australian Auditing Standards. PricewaterhouseCoopers Trevor Johnston Partner Melbourne 26 August 2022 92 Service Stream Limited ASX Additional Information ASX Additional Information for the financial year ended 30 June 2022 Additional information required by the Australian Stock Exchange Limited Listing Rules and not disclosed elsewhere in this report. A. Distribution of Shareholders Number as at 26 August 2022 Category (size of holding) 1-1,000 1,001- 5,000 5,001-10,000 10,001-100,000 100,001+ Holders 2,230 3,488 1,812 3,159 294 10,983 B. There are 10,983 holders of fully paid ordinary shares. The Company has no other class of shares issued. C. The number of shareholdings held in less than marketable parcels is 1,467. D. The names of the substantial shareholders listed in the holding company’s register, and their shareholdings (including shareholdings of their associates), as at 26 August 2022 are: Shareholder Allan Gray Australia Pty Ltd1 Thorney Opportunities Ltd2 Tiga Trading Pty Ltd 2 Jasforce Pty Ltd (as trustee for the Alex Waislitz Retirement Plan) 2 Waislitz Charitable Corporation Pty Ltd (a s trustee for the Waislitz Family Foundation)2 1Number of shares is based on the most recent notification lodged by Allan Gray Australia Pty Ltd with the ASX. Ordinary % 86,715,600 6,937,761 33,320,283 1,605,445 14.08% 1.13% 5.41% 0.26% 1,000,000 0.16% 2The Company treats Thorney Opportunities Ltd, Tiga Trading Pty Ltd, Jasforce Pty Ltd (as trustee for the Alex Waislitz Retirement Plan) and Waislitz Charitable Corporation Pty Ltd (as trustee for the Waislitz Family Foundation) with an aggregated holding of 7%, as associated entities as defined in the Corporations Act. E. Voting Rights The voting rights attached to each class of equity security are as follows: Ordinary shares Each ordinary share is entitled to one vote when a poll is called, otherwise each member present at a meeting or by proxy has one vote on a show of hands. Options These securities have no voting rights. F. Net Tangible Assets The net tangible assets per security is $0.0266 (2021: $0.0404) G. 20 Largest Shareholders as at 26 August 2022 - Ordinary Shares Service Stream Limited ASX Additional Information Name of 20 largest shareholders in each class of share HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED CITICORP NOMINEES PTY LIMITED J P MORGAN NOMINEES AUSTRALIA PTY LIMITED UBS NOMINEES PTY LTD NATIONAL NOMINEES LIMITED COMDAIN NOMINEES PTY LTD BNP PARIBAS NOMS PTY LTD RUBI HOLDINGS PTY LTD MR KENNETH JOSEPH HALL BNP PARIBAS NOMINEES PTY LTD HUB24 CUSTODIAL SERV LTD HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED DR ROGER GRAHAM BROOKE + MRS SALLY ANN BROOKE NETWEALTH INVESTMENTS LIMITED THORNEY OPPORTUNITIES LTD TELUNAPA PTY LTD INVESTMENT HOLDINGS PTY LTD MR KEVIN ASHLEY SMITH JASFORCE PTY LTD CRISTATUS PTY LTD CITICORP NOMINEES PTY LIMITED Ordinary shares Fully paid number of shares held 121,222,979 96,504,317 62,022,351 35,418,974 31,349,615 30,181,415 7,130,784 7,000,000 5,926,084 5,925,459 5,626,230 4,706,162 4,437,556 4,000,000 3,000,000 2,500,000 2,453,002 1,555,445 1,400,000 1,336,238 % Held 19.68 15.67 10.07 5.75 5.09 4.90 1.16 1.14 0.96 0.96 0.91 0.76 0.72 0.65 0.49 0.41 0.40 0.25 0.23 0.22 433,696,611 70.41 Service Stream Limited Corporate Directory Corporate Directory Directors Brett Gallagher Leigh Mackender Peter Dempsey Greg Adcock Deborah Page AM Elizabeth Ward Company Secretaries Chris Chapman Jamie O’Brien Registered Office Level 4 357 Collins Street Melbourne Victoria 3000 Tel: +61 3 9677 8888 Fax: +61 3 9677 8877 www.servicestream.com.au Bankers Australia & New Zealand Banking Group Commonwealth Bank of Australia HSBC Bank Australia Limited National Australia Bank Westpac Banking Corporation Share Registry Computershare Investor Services Pty Limited Yarra Falls 452 Johnson Street Abbotsford Victoria 3067 Tel: 1300 850 505 (within Australia) +61 3 9415 4000 (outside Australia) Fax: +61 3 9473 2500 Auditor PricewaterhouseCoopers ABN: 46 072 369 870 Level 4, 357 Collins Street, Melbourne, Victoria 3000 servicestream.com.au

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