We create
a better
everyday for
everyone
to build
a better life
for all
Fiscal 2022
Integrated Report
Introduction
01. Our purpose
02. Message from
Sophie Bellon
05. Tribute to
Pierre Bellon
Profile
08. Our fundamentals
10. Sodexo's profile
11. A unique range
of services
12. An independent
Board of Directors
14. Long-term vision
ensured through founding
family shareholding
15.Effective risk
management
16. A streamlined
Leadership Team
18. A sustainable and
shared value-creation
model
20. Profitable and
responsible growth over
the long term
Strategy and
performance
24. Changes underway
in our markets
26. A strong increase in
revenues and profitability
in Fiscal 2022
27. 2025 strategy:
refocus and acceleration
34. Commercial, financial
and non-financial
performance
Impact
42. We add value to
the day-to-day essentials
46. We anticipate
needs and expectations
to provide optimal care
50. We believe
progress should be
inclusive and fair
54. We combine growth
with responsibility
to achieve a performance
that benefits all
Integrated
Report
Sodexo is committed to the
practice of Integrated reporting,
based on the recommendations
of the International Integrated
Reporting Council (IIRC)
and the Group’s roadmap for
corporate responsibility Better
Tomorrow 2025. Managers from
various departments within the
Group took part in a series
of workshops to co-create the
report, ensuring there is a common
perspective on Sodexo’s overall
economic, social and
environmental performance. This
Fiscal 2022 Integrated Report
draws on information from the
Universal Registration Document
in which it is published.
Published by Sodexo Communications Department. Design and production: Angie & Labrador. Writing: Sodexo & Sylvie Bréant.
Photo credits: Antoine Doyen, William Beaucardet, Aurélien Bergot/Getty Images, Kenzo Tribouillard/AFP, Christel Sasso/Capa
Pictures, Jean-Erick Pasquier, David Levenson, Jacques Grison, Jeremy Lempin, Christian Sprogoe, Stéphane Remael, Adriaan Van
Looy, David Levenson, Aymeric Halbmeyer, Akshaya Purswani Bhanushali, Aboriginal and Torres Strait Islander, Chabanne
Architecte, Stop Hunger, WFP/Boone Rodriguez, Ildiko Hamos, Nicholas Green, GettyImages, Adobe Stock, Istockphoto, Sodexo
library, all rights reserved. Printing: Labrador. This document is printed in France by an Imprim’Vert certified printer, on PEFC
certified paper produced from sustainably managed forest.
For some
it’s just a canteen meal,
just a few leftovers,
just a day job.
For us
it’s a healthy child,
a battle to reduce food waste,
the start of a career.
What others see as trivial, we see as essential. Because we know that it
is precisely by focusing on the concrete, on the tangible, on the
everyday that we make a real difference not only to a person’s day but,
in the long run, to the lives of all and the planet.
From day 1, our focus has been the everyday. Conscious of the
enormous difference everyday actions make when you multiply them
by the millions of people we care about, all over the world, day in and
day out and through the years, we embrace our responsibilities and
strive to make everything we do today as positive and impactful as
we can for tomorrow.
Making the delicious nutritious. Giving opportunities to those who have
never been given a chance. Caring about communities, and about the
individuals within. Acting for the planet. Making the most of today for
tomorrow.
Rooted in our humanist values and committed to go further:
at Sodexo, our purpose is to create a better everyday
for everyone to build a better life for all.
OUR PURPOSE
SODEXO — FISCAL 2022 INTEGRATED REPORT
1
“This year,
we accelerated Sodexo's
transformation and made
progress towards sustainable
and profitable growth.”
Sophie Bellon,
Chairwoman of the
Board of Directors
and Chief Executive Officer
Purpose
In December 2021, you presented Sodexo’s purpose.
What motivated this initiative ?
Since it was founded in 1966, Sodexo has had a dual mission,
one that was considered especially pioneering for its time and
remains perfectly relevant today: to improve the quality of life of
our employees and those we serve, and contribute to the
economic, social and environmental progress in the communities
where we operate.
Building on this heritage and staying true to the spirit of
progress that is one of our founding values, we were keen to go
further.
We wanted to reaffirm the value of the everyday work carried out
by our teams and highlight what drives us by giving Sodexo a
corporate purpose.
"We create a better everyday for everyone to build a better life
for all": our purpose expresses who we have always been, what
has guided our growth since day one, and how we envision that
growth for the years to come.
This purpose is embodied in our brand tagline: "Sodexo. It all
starts with the everyday". This tagline reflects our firm belief
that tangible action and daily interaction can have a positive
impact on people’s lives, communities and the planet.
MESSAGE FROM SOPHIE BELLON
2
SODEXO — FISCAL 2022 INTEGRATED REPORT
Organization
and Governance
Could you talk a little more about this, and about
the changes in governance?
We evolved our governance this year: I was appointed as
Sodexo’s Chief Executive Officer in addition to my responsibilities
as Chairwoman. Given my new role, Luc Messier was appointed
independent Lead Director. His main mission is to ensure the
proper functioning of the company’s governance bodies.
As soon as I took over as CEO of the Group, I transferred the
management of our Schools and Government & Agencies
segments to the local level to increase efficiency. In line with that
decision, in July we announced a project to evolve our
organization to support our strategy and help us serve our
clients even better. In On-site Services, we transferred end-to-end
P&L management to the regions and the countries regrouped
into three geographic zones: North America, Europe and the Rest
of the World. Simplifying things in this way will enable us to take
decisions at the most local level, making our implementation
quicker and more agile.
At the same time, we are keen to retain the best aspects of our
segmented
organizational
structure,
coupled
with
the
advantages of local P&L management. The establishment of a
Growth and Commercial function will allow us to continue to
mobilize and strengthen the expertise we have developed, in go-
to-market strategy and business development for example.
We have also brought together IS&T, Data, Digital and
Innovation, as well as our expertise in food and facilities
management, within a Tech & Services function. This will allow
us to accelerate very rapidly in these areas.
And our Chief Impact Officer’s remit is to ensure that our
purpose, our values and what we stand for are constantly
reflected in the way that we operate, and that they give us a
competitive advantage.
Finally, to speed up decision-making, I have reduced the
leadership team to eleven people.
Strategy
You presented Sodexo’s strategy at a Capital
Markets Day. What are the pillars of the strategy?
Our strategy of refocus and acceleration is based on three pillars:
first, refocusing on food services and being more selective in
Facilities Management.
The second pillar is to accelerate the profitable growth of our
Benefits & Rewards Services business, which is Sodexo’s highest
contributor in terms of Underlying operating profit margin. We
have reinforced its governance to support the acceleration of its
development while addressing the specific challenges associated
with its competitive environment.
Our third strategic pillar is about strengthening our impact as
market maker in sustainability. Among other things, we
embarked on the process of formalizing our commitment to
reach Net Zero emissions by 2040. This commitment, which we
are the first in our sector to make, is about perpetuating
Sodexo’s mission and taking our purpose one step further. It is
fully in line with the spirit of progress, one of our founding
values.
Our goal is to achieve an organic revenue growth between +8%
and +10% for Fiscal 2023, and an Underlying operating profit
margin close to 5.5% at constant rates. For Fiscal 2024 and
2025, we aim for an organic revenue growth between +6% and
+8% and an Underlying operating profit margin above 6% in
Fiscal 2025. This is both ambitious and exciting!
Acceleration
What word would you say best sums up the past
year?
Without a doubt, I would say "Acceleration": acceleration of the
post-Covid recovery, acceleration of the roll-out of high-quality,
increasingly personalized offers designed, among other things,
to help attract the teams back to the office... Acceleration, too, of
the demand for our Benefits & Rewards Services, which are a
powerful tool in helping to retain and engage employees. And of
course, acceleration of the transformation of our models, which
underpins all of these changes.
In October 2021, I set out four priorities following the shock of
the pandemic. We accelerated Sodexo's transformation and
made progress towards sustainable and profitable growth.
We have boosted our growth in the United States. In North
America, our client retention rate reached more than 96% and
our development rate increased by 400 bps.
We have continued to accelerate the transformation of our food
model, in a context where hybrid working has now become a
well-established
habit
for
many
employees
and
where
expectations are changing rapidly. Our service offering is
evolving at every level: on the plate, we are offering more and
more organic, local, plant-based foods. Upstream, we are
continuing to optimize our production methods. And we are
offering ever greater flexibility to consumers, with home delivery,
click and collect, or via our partnerships with platforms. We are
taking advantage of our recent acquisitions, such as The Good
Eating Company, Fooditude and Nourish, to introduce highly
innovative and attractive offers.
We have also been more active in managing our portfolio: we are
continuing to improve our multichannel food service offering, for
example by further investing in digital group catering company
Meican in China. And we continue to focus on high-value
markets.
We have also accelerated the changes to our organizational
structure to improve its efficiency.
MESSAGE FROM SOPHIE BELLON
SODEXO — FISCAL 2022 INTEGRATED REPORT
3
Teams
And what is Sodexo’s main asset, in your view?
Our teams, of course. It is they who make Sodexo. The visits that
I have made to our sites this year, to meet our clients and our
employees, have filled me with pride. In an extremely volatile and
complex environment, I was very impressed by our teams’ full
commitment
and
agility:
they
are
supporting
Sodexo’s
transformation with extraordinary dedication, always staying
true to our values.
Attracting and retaining talent, enabling them to develop and do
their best – these are, of course, key challenges for any business.
But they are perhaps even more critical for us, since women and
men are at the heart of our business model. I believe that this is
my greatest responsibility as CEO and Chairwoman.
And it explains the positioning of our employee value
proposition, as an extension to our purpose. Working with
Sodexo is a chance to be part of something greater – because we
believe our everyday actions have a big impact. It’s about
belonging to a team and acting with purpose. It’s about enabling
everyone to thrive in their own way.
And I would like to thank our teams for the wonderful work they
do in delivering great service to our clients and consumers. Day
in, day out, the work they do on the ground is helping to create a
better everyday for everyone to build a better life for all.
Confidence
What in one word best summarizes the year
ahead?
Confidence! Our ambition is to be the world leader in sustainable
food and valued experiences at every moment in life: learn, work,
heal and play. Today, we are enjoying great momentum, clearly
reflected in our performance during the 2022 fiscal year, with
revenues of 21.1 billion euros, up 21.2% and returning to pre-
pandemic levels in the fourth quarter. Our operating margin rose
by 170 basis points to reach 5%, and our Underlying net profit
doubled. The Board demonstrated its confidence by proposing a
dividend of 2.40 euros, up 20% vs last year.
I have confidence in our strategic plan to continue to accelerate
Sodexo’s sustainable and profitable growth. The plan relies on
clearly identified enablers: investments in tech and data,
commercial excellence supported by strong brands and
innovative offers, and the power of our supply chain.
I also have confidence in the solid foundations on which we are
building the Group’s future: our cash-generative business model,
strong positions in the major global markets, a diversified
offering which meets the new expectations of consumers, a
mission and a purpose that are differentiating, and our
independence over the long term, which is guaranteed by our
controlling family shareholding.
In short, I have confidence in the future! Sodexo has many
assets: this is something of which I have long been convinced,
and perhaps even more so since I took over as CEO in addition to
my role as Chairwoman.
“Our ambition
is to be the world leader
in sustainable food
and valued experiences
at every moment in life:
learn, work, heal and play”.
MESSAGE FROM SOPHIE BELLON
4
SODEXO — FISCAL 2022 INTEGRATED REPORT
“Pierre Bellon
dreamed of a fairer
and more humane society.
It is in this spirit that he
founded Sodexo in 1966.”
Pierre Bellon
1930 ~ 2022
—
“Thanks to a rate
of success that
slightly outpaced
our setbacks, Sodexo
grew by leaps and
bounds.”
Pierre Bellon belongs to a rare category: that of people driven
by a strong entrepreneurial mindset and a commitment to
creating value for people and progress. A man of intuition, a
passionate visionary and an unparalleled builder, Pierre
Bellon foresaw that the quality of life of men and women
would become a major concern of modern societies and
turned it into an extraordinary business project.
He devoted his life to building one of France’s most successful
companies around a dual mission: to improve the quality of life of
our employees and those we serve, and contribute to the economic,
social and environmental progress in the communities where we
operate. In 2022, 56 years after its creation, the Group founded by
Pierre Bellon counts 422,000 employees in 53 countries, serving
100 million consumers every day. As he himself used to say, “we all
built this Group together”, even if the Company’s exceptional
expansion would have been impossible without the sharp,
constructive, sometimes sarcastic, and rebellious mind of its
founder.
“Constant progress
is our only means
of differentiating
ourselves from
the competition...
this alone will enable
us to show our clients
and customers that
our services evolve
to match their changing
needs and that we are
constantly improving
our offering.”
u sodexo.com
Extracts from book
I've had a lot of fun
TRIBUTE TO PIERRE BELLON
SODEXO — FISCAL 2022 INTEGRATED REPORT
5
Profile
6
SODEXO — FISCAL 2022 INTEGRATED REPORT
Improving
Quality
of Life
SODEXO — FISCAL 2022 INTEGRATED REPORT
7
Our fundamentals
As the global leader in Quality of Life services, Sodexo serves over 100 million consumers daily in
53 countries. Since 1966, each day our teams strive to satisfy our clients and consumers, and to create
responsible value. Sodexo is, and will continue to be, a company that employees, clients, consumers,
partners and other stakeholders can trust. Our values, embodied by each of our employees, and ethics are
essential to the success of Sodexo. They constitute a fundamental pillar of our commitments in terms of
responsible business conduct.
Our mission
To improve the quality of life of our employees and those we serve,
and contribute to the economic, social and environmental progress
in the communities where we operate.
Our values
Service
spirit
Team
spirit
Spirit of
progress
People are at the heart
of Sodexo. Clients
and consumers are
at the center of everything
we do.
Each person’s skills
combine with other team
members’ knowledge
to help ensure Sodexo’s
success.
It is manifested through daily
self-assessment, because
understanding one’s successes
as well as one’s failures is
fundamental to continuous
improvement.
Our ethical principles
LOYALTY
Working to improve
quality of life means
making trust central to
our relationships with all
stakeholders. Sodexo is
built on a solid
foundation of loyalty to
its clients, employees
and shareholders, and on
honest and open
relationships with them.
RESPECT FOR PEOPLE
People are central to our
business. Sodexo is
committed to acting in
favor of equal
opportunity, regardless
of ethnicity, age, gender,
beliefs, religion or sexual
orientation. Improving
quality of life means
treating each individual
with respect, dignity and
consideration.
TRANSPARENCY
This is a key principle
for Sodexo that applies
consistently with all
stakeholders: clients,
consumers, employees,
shareholders and the
general public. We
ensure that all are
informed in a clear and
precise manner about
our products, services,
commitments and
performance.
INTEGRITY
We condemn and refuse
to tolerate any
practices that are not
based on honesty,
integrity and fairness,
regardless of where our
business operates in
the world. We make our
position clear to our
clients, suppliers and
employees, and expect
them to reject corrupt
and unfair practices.
PROFILE
8
SODEXO — FISCAL 2022 INTEGRATED REPORT
Our values throughout the everyday
Employees’ testimonials
“I began my career 21 years ago as a registered nurse because I wanted to help
people. Now, the aim of my mission remains the same, but my impact is much
broader on those surrounding me. As Clinical Lead for Sodexo Healthcare in UK &
Ireland and General Manager at South West London & St. George’s Mental Health
NHS Trust in London, I wear two hats. On a day-to-day basis, I manage the team
on-the-ground at the hospital. I also consult with all teams in the region, helping
them improve the patient journey through daily service improvements.”
Yvonne Spencer,
General Contract Manager & Clinical Lead,
Sodexo UK & Ireland.
“About a year and a half ago, I joined Sodexo as the first member, and now
manager of the Customer Experience Team in Romania. 25 years in Romania
has put Sodexo at the forefront of customer experience with offers such as our
digitized benefit card and app for employees that can be used with merchants
in our large and ever-expanding network. Every day, we ask ourselves how to
bring our mission to life: Do we have a deep understanding of each
stakeholder’s needs? Do we deliver a positive and memorable experience? Are
we anticipating trends and technology to enhance our offers? Because the
client experience bridges every part of the company, we do our best to improve
our services for our growing ecosystem of clients and consumers and
strengthen our relationships.”
Andreea Coca,
Customer Experience and Quality Manager,
Sodexo Benefits & Rewards Romania.
“I started working in Facilities Management before it was even really a
profession. Back then, we just called it “building operations management”
because that’s what we did: we managed buildings. But Facilities Management
nowadays is so much more than that. It’s about really getting to know our
clients and working with the human beings inside the buildings. The work is vast
and varied and that is what I love about it. Every day presents new challenges
and new problems to solve with my teams. Today, as a Regional Account
Director, I manage teams all across Latin America, from Mexico to Brazil, and I’m
the lead on dozens of sites in every country.”
Erika Casallas,
Regional Account Director,
Sodexo LatAm.
PROFILE
SODEXO — FISCAL 2022 INTEGRATED REPORT
9
Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader
in Quality of Life Services, an essential factor in individual and
organizational performance.
Operating in 53 countries, our 422,000 employees serve 100 million consumers each day.
Sodexo Group stands out for its independence and its founding family shareholding,
its sustainable business model and its portfolio of activities including Foodservices,
Facilities Management and Employee Benefit Solutions.
We provide quality, multichannel and flexible food experiences, but also design attractive
and inclusive workplaces and shared spaces, manage and maintain infrastructure in a safe
and environmentally friendly way, offer personalized support for patients or students,
or even create programs fostering employee engagement.
In 2021, we adopted a new brand tagline:
it all starts with the everyday.
Key figures as of August 31, 2022
422,000
€21.1 billion
100 million
€11.3 billion
EMPLOYEES
IN 53 COUNTRIES
IN CONSOLIDATED
REVENUES
CONSUMERS
SERVED DAILY
IN MARKET
CAPITALIZATION
#2
78.3%
1.7 million
LISTED ON THE
CAC Next 20, CAC 40 ESG,
FTSE4Good AND DJSI
FRANCE-BASED PRIVATE
EMPLOYER WORLDWIDE(1)
EMPLOYEE
ENGAGEMENT RATE (2)
AFFILIATED MERCHANTS
Source Sodexo
(1) 2022 Forbes Global 2000 ranking.
(2) 2021 employee engagement survey sent to 336,183 Group employees, of whom 63% responded.
PROFILE
10
SODEXO — FISCAL 2022 INTEGRATED REPORT
A unique range of services
Sodexo offers a wide range of services meeting the needs of its clients, assisting consumers at different
stages in their life.
Whether eating a healthy lunch at work, in a restaurant or at home, working efficiently and safely in a well-
designed space, organizing daily life for a better work-life balance, or enjoying a unique experience at a cultural
or sporting event, Sodexo has been helping to improve these moments of daily life. Sodexo is focused on
delivering a positive impact not only on individual health and well-being, but also on ecosystems, cities and the
planet.
On-site Services
Increasing efficiency and well-being at the workplace,
caring for patients at hospitals, fostering an optimal
learning environment at schools, providing safety and
comfort on a remote site: our services deployed
directly on site improve quality of life for millions of
consumers and enable clients to improve their
performance.
EDUCATION (Schools, Universities)
Sodexo helps learning institutions foster a fulfilling
educational environment in schools and on campuses
while
enabling
universities
to
boost
their
attractiveness. Offering educational solutions and
tools, the Group also supports clients in their
infrastructure design and renovation projects.
BUSINESS & ADMINISTRATIONS
(Corporate Services, Energy & Resources,
Government & Agencies, Sports & Leisure, Others)
Sodexo promotes quality of life at work through
customized solutions that help businesses, public
institutions, managers of prestigious venues and
organizers of major events to create welcoming,
creative, effective and innovative solutions, for all.
HEALTHCARE & SENIORS
Alongside healthcare professionals and throughout the
entire care experience, Sodexo offers Foodservices,
equipment
engineering,
clinical
infrastructure
solutions and a range of value-added integrated
services designed to improve the quality of life of
patients
and
seniors
in
residences,
healthcare
facilities, or at home.
Benefits & Rewards
Services
As a tech-enabled employee benefits and engagement
platform,
operating
in
a
tech-advanced
digital
ecosystem, Sodexo Benefits & Rewards Services
creates compelling employee experiences designed to
help people feel engaged, motivated and cared for. As
the number two world leader in employee experience,
Sodexo Benefits & Rewards Services delivers over
250 proven products to clients in 31 countries, all with
a unique digital approach backed by industry leading
technology.
A FULL SUITE OF DIGITAL
AND INNOVATIVE SOLUTIONS
Every day, 36 million consumers worldwide interact
with products and services all targeted to what they
really need to thrive. From ordering food to accessing
health and well-being benefits, Sodexo Benefits &
Rewards Services helps its clients empower, support
and care for their employees, everywhere.
SUSTAINABLE AND PERSONALIZED
EXPERIENCES
These digital solutions allow employees to engage in
the way they want, offering them easy-to-use, flexible
and
highly
personal
experiences.
Connecting
consumers through 500,000 clients to 1.7 million
affiliated
merchants
around
the
world,
Sodexo
Benefits & Rewards Services drives an end-to-end
ecosystem and offers a best-in-class digital experience
for each, with high CSR standards.
PROFILE
SODEXO — FISCAL 2022 INTEGRATED REPORT
11
An independent Board
of Directors
A key body in the governance of the Group, the Sodexo Board of Directors, which guarantees a long-term
vision, has 12 directors who bring their recognized expertise and experience in key areas for the Group:
market share strategy, international development, social and environmental responsibility.
During Fiscal 2022, the Board of Directors met 16 times, with an attendance rate of 92%. This year, its work
focused in particular on the governance evolution, the review of the business portfolio and the monitoring of the
impact of the Covid-19 pandemic, the war in Ukraine and inflation.
To make its decisions, the Board of Directors relies on the work of its three Committees, responsible for
formulating recommendations. Each committee is chaired by an Independent Director.
For more information u See chapter 6
of the Universal Registration Document.
BOARD OF DIRECTORS
As of August 31, 2022
Sophie Bellon
Chairwoman
and CEO
Luc Messier
Lead Independent
Director,
President of Reus
Technologies LLC
Françoise
Brougher
Independent
Director
Jean-Baptiste
Chasseloup
de Chatillon
Chief Financial
Officer, Sanofi
Federico J.
González Tejera
Chief Executive
Officer, Radisson
Hotel Group
François-Xavier
Bellon
Chairman of the
Management Board
of Bellon SA
Véronique Laury
Independent
Director
Sophie Stabile
Chief Financial
Officer, Lagardère;
Chairwoman of the
Audit Committee
Cécile Tandeau
de Marsac
Chairwoman
of the Compensation
and Nominating
Committees
Audit Committee member
Compensation Committee member
Nominating Committee member
Nathalie
Bellon-Szabo
Chief Executive
Officer, Sodexo Live!
Worldwide
Philippe Besson
Head of Projects
and Sponsorship,
Sodexo France
Cathy Martin
Regional Manager,
Sodexo Canada
During the Fiscal 2022 Shareholders Meeting of December 19, 2022,
the renewals of Véronique Laury, Luc Messier and Cécile Tandeau de Marsac
are proposed to the shareholders vote, as well as the appointment
of Patrice de Talhouët.
Patrice
de Talhouët
Managing Director,
Bellon SA
PROFILE
12
SODEXO — FISCAL 2022 INTEGRATED REPORT
Following the appointment of Sophie Bellon as Chairwoman and Chief
Executive Officer, the Board of Directors which includes a majority
of independent Directors, has also decided to appoint Luc Messier,
a Director of Sodexo since January 2020, as Lead Independent Director.
THE ROLE OF THE LEAD DIRECTOR
The Lead Director is responsible
for the proper functioning
of the governance bodies
and participates in the preparation
of the Board of Directors’ calendar
and agendas. He ensures the
connection between the independent
Directors and the other Board
members, ensures that the Directors
are properly informed, and chairs
the executive sessions. He reports
to the Board on the shareholders’
questions on governance. He brings
to the attention of the Chairwoman
and the Board members any conflicts
of interest situations that he may
have identified. He reports on his
mission to the Board.
“Since my appointment, I have met with
several shareholders to share my vision for
the role and to listen to their expectations.
I have also been in regular contact with our
Board Members. I have been serving on the
Nomination Committee since 2021. I now
also participate in Audit and Compensation
Committee meetings. I have participated
in the assessment of our Board and
committees operating procedures and
proposed an action plan with areas
for improvement. This year, the activity
of the Board of Directors has been
particularly rich, and I would like to salute
the commitment of each of our Directors
and the collective intelligence that drives
them.“
LUC MESSIER
Lead
Independent
Director
KEY FIGURES AS OF AUGUST 31, 2022
12
MEMBERS
2
DIRECTORS
REPRESENTING EMPLOYEES
3.5 years
ON AVERAGE IN OFFICE
FOR INDEPENDENT DIRECTORS
60%
WOMEN*
70%
INDEPENDENT DIRECTORS*
4
NATIONALITIES
92%
AVERAGE ATTENDANCE
57.5 years
AVERAGE AGE
* Excluding directors representing employees.
A RESPONSIBLE COMPENSATION POLICY
In the interest of Sodexo and its
stakeholders, and in accordance with
our values, the Board of Directors ensures
that the Company offers a responsible
compensation policy to deliver
performance and achieve Sodexo’s long-
term strategy.
Following the appointment of Sophie
Bellon as Chief Executive Officer, Sodexo’s
Board of Directors met on February 28,
2022 to decide on the elements of her
compensation as of March 1, 2022.
•
The compensation structure of the
Chairwoman and Chief Executive
Officer is in line with that of the
previous Chief Executive Officer,
approved by the Shareholders Meeting
of December 14, 2021, and will be
submitted to shareholders for
approval by an ex ante vote during
the next Shareholders Meeting on
December 19, 2022.
•
The Chief Executive Officer’s
compensation policy is structured
to achieve a balance between long-
and short-term performance in order
to promote the Group’s development
for the benefit of all of its
stakeholders. It aims at strengthening
the executive officer’s motivation,
while aligning her interests with those
of the shareholders and the social
interest of the Company.
•
It consists of an annual fixed
compensation of 900,000 euros,
rewarding the responsibilities
attached to this type of corporate
office, an annual variable
compensation, equal, at achieved
objectives, to 100% of the fixed
remuneration, whose objective is to
encourage the Chairwoman and Chief
Executive Officer to achieve the annual
performance objectives set by the
Board of Directors, and long-term
compensation. She also benefits from
a company car, a supplementary
pension plan open to the Group’s main
senior executives and life and
healthcare expense plans under the
same conditions as those applicable
to employees of the Group's French
entities.
•
As in past years, the Chairwoman and
Chief Executive Officer does not receive
any other compensation allocated for
her term of office as a director of
Sodexo S.A.
For Fiscal 2022, taking into account the
different roles during the period, Sophie
Bellon's fixed compensation amounts to
882,402 euros, her variable compensation
pro rata temporis to 587,250 euros.
She does not benefit from any long-term
compensation, her appointment being
after the date of allocation of the Fiscal
2022 plan.
For more information on the compensation of the Chairwoman and CEO, see Chapter 6 of the Universal
Registration Document and available information on sodexo.com.
PROFILE
SODEXO — FISCAL 2022 INTEGRATED REPORT
13
Long-term vision
ensured through founding
family shareholding
Sodexo’s independence is ensured through the shareholding of Bellon family members. This family-held
control guarantees a long-term vision and is key to Sodexo’s success. As of August 31, 2022, Bellon SA held
42.8% of Sodexo’s capital and 57.5% of the exercisable voting rights.
In June 2015, Mr. and Mrs. Pierre Bellon and their
children entered into a 50-year agreement, which
prevents the direct descendants of Sodexo’s founder from
freely disposing of their shares in Bellon SA. The sole
asset of Bellon SA is its holding in Sodexo shares and
Bellon SA does not intend to sell this shareholding to
third parties.
This independence enables the Company to sustain its
values, focus on a long-term strategy and ensure long-
term sustainability.
Since
the
creation
of
Bellon
SA,
the
sustained
commitment
to
building
a
truly
international
organization, nurturing lasting client relationships and
developing a successful integrated offering has reflected
this vision.
To ensure this independence, a service agreement was
concluded in 1991 between Sodexo and Bellon SA,
renewed at the Shareholders Meeting on December 14,
2021 for a 5-year period, to consolidate the position of
Bellon SA as the Group’s managing holding company.
CAPITAL STRUCTURE
As of August 31, 2022
DISTRIBUTION OF EXERCISABLE
VOTING RIGHTS
As of August 31, 2022
PROFILE
14
SODEXO — FISCAL 2022 INTEGRATED REPORT
Effective risk management
Managing risks lies at the heart of Sodexo’s business. Good risk management drives better business
decisions, protects our assets and supports our strategic priorities.
Our Risk Management Approach
Sodexo has put in place a well-defined process for
identifying, assessing and managing risks at the
appropriate level within the organization, from our
colleagues working on-site, to our senior executives
looking at strategic risks for their activity (see diagram).
Measures to manage the risks identified are implemented
at site, country, regional or global level depending on
their nature. The progress of those action plans is
monitored and reported to senior management on a
regular basis.
Operational managers are assisted by transversal
support functions who define the procedures and
standards and provide tools and processes to help
manage risks. Internal Audit carries out an independent
assessment
of
risk
management
and
makes
recommendations
for
improvements.
Overall
responsibility for the robustness of risk management
procedures lies with Sodexo’s Executive Committee, while
Sodexo’s Board of Directors and the Audit Committee
provide risk oversight, ensuring that procedures are
functioning effectively.
• Review to ensure that we have
the right plans in place
• Insightful reporting
• Identify risks that could impact
our business objectives
• Develop mitigation actions
and controls
• Understand the likelihood of the
risk occurring and the impact
Main Risks
Each year, a risk profile is established based on the risk
assessments senior management performs with regard
to the main entities and also in interviews with senior
executives. The risks considered to be the most
significant for Sodexo as of August 31, 2022 are
presented in the table below.
The risk profile has changed this year; the risk associated
with staff shortages and resource planning being
identified as “high”. The pandemic risk continues to be
classified as a medium risk, but is considered lower
overall than last year.
MEDIUM LEVEL
HIGH LEVEL
CLIENTS/
CONSUMERS
Client retention
Changing consumer expectations and behaviors
Bidding risks
Competition
OPERATIONS
Client contract execution, including inflation management
Technology and information security
PEOPLE
Talent management and development
Staff shortages and resource planning
CORPORATE
RESPONSIBILITY
Food, services and workplace safety
Environmental impact
EXTERNAL
ENVIRONMENT
Compliance with laws and regulations
Pandemic risks
For more information, see 6.4 of the Universal Registration Document.
PROFILE
SODEXO — FISCAL 2022 INTEGRATED REPORT
15
A streamlined Leadership Team
Sodexo Leadership Team implements the strategic orientations
established by the Board of Directors and oversees Sodexo's
operations worldwide.
This new team, chaired by Sophie Bellon, Chairwoman and
Chief Executive Officer, is made up of 11 people. It combines
cross-functional expertise and skills representative of all the
Group’s activities and geographic regions.
A simplified organization
Starting in October 2022, Sodexo is transferring end-to-end P&L
management to regions and countries, to bring empowerment,
decision-making and quicker response times to a local level.
The On-site Services activities are regrouped into three
geographic zones: North America, Europe and the Rest of the
World, which includes Asia-Pacific, Middle East, Africa, Brazil,
and Latin America. A Growth and Commercial role has been
created to accelerate our profitable growth and further develop
the value of our segmentation. A Tech & Services function has
been created to provide expertise as well as technical and
operational support. This function bring together strategic
planning, IS&T, data, digital, innovation and R&D, and also
include our food and facilities management expertise.
For Benefits & Rewards Services, a dedicated governance is in place.
For the Group, a Chief Impact Officer has been appointed to ensure
that Sodexo’s purpose, mission and values are constantly reflected
in our operations and continue to provide a competitive advantage.
Sophie
Bellon
Chairwoman
and Chief Executive
Officer
“This streamlined
team for more
agility aims to
accelerate the
return to
sustainable and
profitable growth,
in particular
by strengthening
the client and
consumer focus
while maximizing
the efficiency
of our execution
at the local level.”
Sophie Bellon
Key figures as of December 1, 2022
11
MEMBERS
45%
WOMEN
27%
NON-FRENCH
4
NATIONALITIES
18 years
ON AVERAGE IN THE GROUP
53 years
AVERAGE AGE
PROFILE
16
SODEXO — FISCAL 2022 INTEGRATED REPORT
SODEXO LEADERSHIP TEAM
As of December 1, 2022
Nathalie
Bellon-Szabo
Chief Executive
Officer
Sodexo Live!
Worldwide
Johnpaul
Dimech
President
APMEA, Brazil &
Latin America
Sarosh
Mistry
President
North America
Sunil
Nayak
President
Europe
Anna
Notarianni
Group Chief
Impact Officer
Marc
Plumart
Chief Growth &
Commercial Officer
Marc
Rolland
Group Chief
Financial Officer
Alexandra
Serizay
Chief Tech &
Services Officer
Aurélien
Sonet
Chief Executive
Officer Benefits &
Rewards Services
Annick
de Vanssay
Group Chief Human
Resources Officer
For more information on Sodexo’s
governance, see chapter 6 of the
Universal Registration Document and
www.sodexo.com
PROFILE
SODEXO — FISCAL 2022 INTEGRATED REPORT
17
A sustainable and shared
value-creation model
OUR PURPOSE
We create a better everyday for everyone
to build a better life for all.
OUR MISSION
Improve the quality of life of our employees
and those we serve, and contribute to the
economic, social and environmental progress
in the communities where we operate.
RESOURCES
OPERATIONS
421,991
EMPLOYEES
€21.1bn
IN
CONSOLIDATED
REVENUES
INNOVATION
INSIGHT GAINED
FROM
100 M
CONSUMERS
SUSTAINABLE
PROCESSES
RESPONSIBLY SOURCED
RAW MATERIALS
For more information, see Chapter 2 of the Universal Registration Document and www.sodexo.com
PROFILE
18
SODEXO — FISCAL 2022 INTEGRATED REPORT
OUR VALUES
• Service spirit
• Team spirit
• Spirit of progress
OUR ETHICAL PRINCIPLES
• Loyalty
• Respect for people
• Transparency
• Integrity
STAKEHOLDERS
IMPACTS
79.1%
RETENTION RATE
OF TOTAL
WORKFORCE
€2.40
DIVIDEND PER SHARE
PROPOSAL FOR
THE FISCAL YEAR (1)
€7.8 bn
SPENT WITH
SMEs (2)
-27%
OF CO2 EMISSIONS
REDUCTION (3)
(1) Submitted for approval
at the Shareholders Meeting
of December 19, 2022.
(2) Small and Medium Enterprises.
(3) Scopes 1, 2 and 3 compared
to the 2017 baseline.
PROFILE
SODEXO — FISCAL 2022 INTEGRATED REPORT
19
Profitable and responsible
growth over the long term
Since 1966, Sodexo has been dedicated to the goal of improving quality of life,
convinced of its contribution to both higher organizational performance and
societal progress. This consistent focus is the bedrock for sustainable and
profitable growth which provides continuous development opportunities to
its employees.
PROFILE
20
SODEXO — FISCAL 2022 INTEGRATED REPORT
PROFILE
SODEXO — FISCAL 2022 INTEGRATED REPORT
21
Strategy and
performance
22
SODEXO — FISCAL 2022 INTEGRATED REPORT
Generate
sustainable
and
profitable
growth
SODEXO — FISCAL 2022 INTEGRATED REPORT
23
Changes underway
in our markets
Sodexo always pays close attention
to the world's major transformations with
a view to understanding them and more
effectively supporting them. In a highly
competitive environment, analyzing
demographic, social, environmental,
economic and technological changes allows
Sodexo to fine-tune its strategy and take
advantage of the many opportunities
for future growth that come its way.
Several of the major global trends that
influence its business model are directly
linked to its markets and its activities,
requiring adaptation to its services
and generating new opportunities.
New work
environments
At a time when employees are returning to the
office after the Covid-19 pandemic, hybrid work
methods and flexible work hours (with an average
of two to three days of working from home
per week for white collar workers) are having
a large impact on office occupancy, encouraging
companies to have their workspaces redesigned
and adapt the workplace experience.
Employees are expecting personalized services
and flexible solutions for individual and
multichannel Foodservices, and are now making
the quality of meals and of physical and mental
well-being at the workplace the leading criterion
of their demands. Some 72% of them want
premium Foodservices*.
Extended
care services
The aging of the population and the explosion of healthcare expenses
are driving the growth of the markets of care. By 2030,
these expenses are expected to reach 10% of GDP in OECD countries.
By 2050, 25% of the population in Europe and North America
will be 65 or older*. In addition to the interest of adapting
Foodservices to the specific needs of these populations, opportunities
to support healthcare facilities are increasing, in terms of improving
the patient experience, thanks in particular to data analysis, and also
in the areas of healthcare technology management.
STRATEGY AND PERFORMANCE
24
SODEXO — FISCAL 2022 INTEGRATED REPORT
New challenges
in the education
sector
With 30% of children in OECD countries
suffering from obesity, young people’s diets
have become a major public health issue,
requiring specific responses and reinforcing
opportunities at schools and universities.
Schools and universities, both public and private
are currently facing investment choices and
must make decisions in the area of Foodservices
that need to be supported by the right services.
The ecological
transition:
a strategic
challenge
for businesses
At a time when individuals are becoming more
aware of the importance of protecting natural
resources, an acceleration in legislation is driving
businesses to incorporate GHG reduction
commitments into their business models.
These new strategies addressing climate issues
are stimulating the demand for expert solutions
and value-added services designed to reduce
GHG emissions.
A new
approach
to leisure
New ultra-connected and multigenerational
consumers from the middle classes are devoting
a growing share of their budget to recreation
and culture, and they have new expectations:
having unforgettable experiences and
meaningful social interactions, and better
controlling their ecological footprint.
In fact, 77% of consumers* consider the climate
emergency to be their main concern.
Services
enhanced by
technological
progress
Whether placing an order for a meal, interacting
with colleagues or optimizing production
and distribution chains, we are encountering
technological change everywhere. For some
companies, these changes are profoundly
transforming the realities of work.
New offers and new services are being developed
as well as existing services optimized
by technology, for the benefit of people,
and with relevance to needs and operational
effectiveness.
* Organisation for Economic Co-operation and Development (OECD) and Sodexo internal sources.
STRATEGY AND PERFORMANCE
SODEXO — FISCAL 2022 INTEGRATED REPORT
25
A strong increase in revenues
and profitability in Fiscal 2022
During Fiscal 2022, Sodexo accelerated its response to the challenges of the post-Covid period,
strengthening its competitiveness and accelerating its transformation.
Revenue
growth
and
profitability
improvement have been strong during the
period, reflecting the solid recovery in all
activities. Fiscal 2022 consolidated revenues
reached 21.1 billion euros, up +21.2% year-
on-year, driven by organic growth of
+16.9%,
a
net
contribution
from
acquisitions and disposals of -1.2% and a
strong positive currency impact of +5.5%. In
On-site Services, the recovery continued
sequentially throughout the year, returning
to 99% of Fiscal 2019 in the last quarter.
Key
performance
indicators
improved
significantly with client retention up +140
bps compared to the previous year, new
sales development up +150 bps with a solid
contribution from all segments. Benefits &
Rewards
Services
organic
growth
was
+14.2% with Employee benefits at +18.7%,
accelerating
quarter
after
quarter.
Underlying
operating
profit
was
1,059
million euros, up +83.3% and Underlying
operating margin reached 5.0%, up +170
bps, as the results of the strong recovery in
volumes, the benefit of the GET efficiency
program and strong actions to mitigate
inflation
through
indexation,
contract
renegotiations and productivity.
Since October 2021 and the appointment
of Sophie Bellon as CEO, Sodexo has made
fast and significant progress on her
immediate priorities.
BOOST U.S. GROWTH
In North America, organic growth has
accelerated and profitability has improved,
with
significant
progress
on
all
KPIs.
Operational execution is improving. As a
result, retention is up by 400 basis point vs
last year, to over 96%. Development is also
up 400 basis points in North America. For
the first time since 2017, Sodexo had a
positive net new business, which will
contribute to growth next year. First-time
outsourcing
is
increasing,
and
now
represents 44% of new signatures. In
addition
to
the
simplification
of
the
operational
organization,
a
long-term
incentive
scheme
has
also
been
implemented for 97 members of the North
America senior leadership team.
ACCELERATE THE TRANSFORMATION
OF OUR FOOD MODEL
Attractive brands and offers, focusing on
high-quality, seasonal, fresh and locally-
sourced food, are being deployed in the
major geographies, addressing, in particular,
the new trends within the industry and new
expectations. Sodexo is also focusing on the
transformation of production and logistics,
with a new generation of off-site units to
centralize production, key to support its
advanced models such as connected fridges.
This year, Sodexo acquired Frontline Food
Services and VendEdge in the U.S. and
opened a new off-site production unit in
Boston, enabling the Group to respond to
the
quickly
evolving
environment
and
consumer expectations, and providing its
clients with new, innovative, high-quality,
expert food offers to attract people back into
the office and support their employee value
proposition.
Premium
brands
such
as
Fooditude, Nourish, as well as the central
production units in Boston and Beijing now
account for 6% of Corporate Services food
revenues.
MANAGE OUR PORTFOLIO
MORE ACTIVELY
The Group ensures that each of its activities
benefits from optimal positioning in its
market. As part of its portfolio review,
Sodexo continued to divest from non-core
activities, services and geographies, where
density, market shares or expertise pools
were
inadequate.
For
example,
Sodexo
combined its childcare activities with those
of the Grandir group and sold its On-site
activities in Morocco and the Congo, its
activities in Russia as well as non-strategic
account portfolios in Australia and the
Czech Republic. In the meantime, Benefits &
Rewards
Services
divested
from
its
operations in Russia, sold Rydoo, its Travel
&
Expenses
business,
and
exited
its
investments in Sports aggregation. Sodexo
is continuing to reduce its geographical
footprint, from 80 countries in 2018 to 53
countries at the end of Fiscal 2022. At the
same
time,
Sodexo
developed
its
convenience business, which is a profitable
addressable market and actively built its
GPO in Europe through acquisitions. Sodexo
Benefits & Rewards Services also acquired a
majority stake in Wedoogift (now Glady),
creating the leading player in the gift
voucher market in France.
ENHANCE THE EFFECTIVENESS
OF OUR ORGANIZATION
The GET efficiency program was closed
during Fiscal 2022 with better cost savings
than anticipated. It was designed, on the one
hand, to protect gross margins by adapting
on-site
cost
structures
to
new
post-
pandemic volumes. On the other hand, this
program also aims to structurally reduce
SG&A by simplifying the Group's structures
to free-up capacity for investment in growth
and to improve margins.
To capitalize on the exceptional agility
demonstrated during the pandemic, the
Group
pursues
the
adaptation
of
its
organization to enhance its effectiveness. In
Fiscal 2022, Sodexo announced the transfer
of end-to-end P&L management to regions
and countries, to bring empowerment,
decision-making and reactivity to a local
level. The On-site Services activities are now
regrouped into three geographic zones:
North America, Europe and Rest of the
World, which includes Asia-Pacific, Middle
East, Africa, Brazil, and Latin America.
Benefits & Rewards Services also benefits
from a dedicated governance.
Fiscal 2022 key figures
CONSOLIDATED
REVENUES
€21,125m
(+16.9%
organic growth)
ON-SITE
SERVICES REVENUES
€20,263m
(99% of Fiscal 2019
revenues at constant rate
by the fourth quarter)
Client
retention rate
94.5%
New sales
development
7.5%
Same
site sales
+21.0%
BENEFITS &
REWARDS SERVICES
REVENUES
€865m
(115% of Fiscal 2019
revenues at constant rate
by the fourth quarter)
UNDERLYING
OPERATING
PROFIT
€1,059m
UNDERLYING
OPERATING
MARGIN
5.0%
CSR performance
In 2022, the teams fully supported
the resumption of activities
on client sites and worked to achieve
objectives in terms of natural resources
preservation and sustainable
practices in particular.
-41.5%
Food waste
reduction on the sites
having deployed
the WasteWatch
program.
-27%
Reduction in
carbon emissions
(scopes 1, 2 and 3)
compared to 2017
levels.
For more information on Sodexo performance,
see pages 34 to 39.
STRATEGY AND PERFORMANCE
26
SODEXO — FISCAL 2022 INTEGRATED REPORT
2025 strategy:
refocus and acceleration
Capitalizing on its strong foundation and operating in attractive, growing markets, Sodexo announced
the implementation of a solid strategy built around three pillars and supported by three key enablers.
1. REFOCUS ON FOOD SERVICES
AND BE MORE SELECTIVE IN FACILITIES
MANAGEMENT
Since day one, food has been Sodexo’s DNA
and the Group is recognized for its food
expertise.
The
Group
will
continue
to
upgrade and upscale its existing food
models and will accelerate the development
of advanced food models to address fast-
changing consumer needs and behaviors:
multichannel, anytime anywhere, hybrid.
The Group will reinforce its investments in
convenience,
aggregation
and
off-site
production, both organically and through
acquisitions. In 2025, these advanced food
models will represent 10% of On-site
Services food revenues, with a positive
impact on profitability.
With a selective approach, Sodexo will focus
its Facilities Management services where
they
are
complementary
to
the
food
experience, accretive to the business and
valued by clients and consumers. These
include
workplace
management
and
dynamic tech-driven cleaning for corporate
clients, or infection control, healthcare
technology
management
and
patient
experience in hospitals.
To drive maximum value and ensure strong
market coverage. Sodexo is targeting the
right clients, with the right services in the
right countries. Therefore, the Group is
targeting growth in the most attractive
value pools with the aim to be a strong
number two in North America, to maintain a
leading position in Europe, and to remain
the number one international food player,
with a higher-end positioning in Rest of the
World. The Group will also continue to
develop the full potential of Entegra, its
Group Purchasing Organization (GPO) with a
goal to double 2021 revenues by 2025.
2. ACCELERATE THE GROWTH
OF BENEFITS & REWARDS SERVICES
The second strategic pillar is to accelerate
the profitable growth of Benefits & Rewards
Services. The employee benefits and well-
being business is the highest contributor in
terms of Underlying operating profit margin,
with strong development potential.
Following a profound transformation which
started five years ago, Benefits & Rewards
Services activity is now 90% digital, and
stongly positioned to support companies to
enhance their employee experience. Sodexo
put in place a dedicated governance for this
specific tech business model to create the
right conditions for growth acceleration. For
the first time, Benefits & Rewards Services
now has its own published objectives for
Fiscal 2023 with Organic growth of +12 to
+15%
and
Underlying
operating
profit
margin around 30% at constant rates. For
Fiscal 2024 and Fiscal 2025, growth is
expected to be low double digit with an
Underlying operating profit margin of above
30% in Fiscal 2025.
3. STRENGTHEN THE IMPACT AS MARKET
MAKER IN SUSTAINABILITY
In line with its mission and purpose, Sodexo
wants to have a positive impact on the
planet and put people at the core of its
business. A new role of Chief Impact Officer
was created with the mission to ensure
Sodexo’s purpose and values are constantly
reflected in its operations and provide a
competitive
advantage.
Sustainability
underlies Sodexo’s strategy and drives the
way the Group does business. Sodexo is
actively continuing its journey to achieve
-34% carbon emissions reduction by 2025,
by
extending
the
deployment
of
its
WasteWatch program to 85% of its food
services sites by 2025, from 46% today.
To continue to address the major challenge
of global warming, Sodexo has launched a
process with SBTi to formalize a “science-
based” 2040 Net Zero commitment, which
will be a first in the sector. Recognized as a
leader in Diversity, Inclusion and Equity,
Sodexo is about to achieve its gender
balance objectives at top management level
and is targeting gender balance in 100% of
its management at country level teams by
2025.
These three strategic pillars
are supported by three key enablers:
a. Tech & Data
Technology
investments
are
a
critical
enabler of growth. With around 500 million
euros annually of IS&T, Digital and Data
spend, the Group is investing in its tech
infrastructure to make it a robust and
secure foundation. The aim is to optimize
internal and supplier business processes and
applications, as well as support increased
consumer focus, with more engagement,
experiences and share of wallet. By 2025,
Sodexo aims to have 10 million active
consumers on its digital on-site ecosystem.
b. Commercial excellence
Supported by strong focus on brands and
advanced food models execution, Sodexo is
aiming to take client retention above 95%,
key
to
profitable
growth.
Working
continually on its commercial excellence,
Sodexo benefits from a best-in-class CRM
system and new digital sales and marketing
tools (MSDC) that are making a significant
difference in North America, with digital
marketing leads accounting for 60% of the
pipeline. The MSDC tool is currently being
deployed in Europe.
c. Supply chain power
At a time of global pressure on supply chain
and double digit inflation, supply chain
management is key. Sodexo has been
investing in people and data to improve
collaboration and to optimize spend. While
continuing to manage a balanced approach,
with strong category management, Sodexo
is driving efficiency and increasing its local,
inclusive and responsible sourcing. On-site
Services aim at purchasing 2 billion euros
per year with SMEs by 2025 and at
empowering its supply chain as a selling
power machine by driving collaboration to
co-build
strong,
innovative
offers
with
suppliers. The Group is also continuing to
develop Entegra, its GPO, in the United
States and in Europe, in food & hospitality
as both a profit center and a means of
superior purchasing power.
STRATEGY AND PERFORMANCE
SODEXO — FISCAL 2022 INTEGRATED REPORT
27
Accelerate On-site Services
On-site Services, both Food and Facilities Management Services, is a more than 600 billion euros market
globally, still more than 50% is self-operated, and therefore represents an attractive growth potential.
Changes in client and consumer expectations have been particularly significant in recent years and have
led the Group to refine its strategy for sustainable and profitable growth in the long term.
In line with its mission and purpose, Sodexo
aims at being a leader in sustainable food
and valued experiences, at every moment of
life,
operating
globally
in
2
large
environments: WORK (with a focus on
Corporate Services) and HEAL (Healthcare &
Seniors),
and
with
selective
regional
positions in LEARN and PLAY. The Group
brings differentiation in the way of serving,
leveraging and improving its valued services
to
augment
consumer
experience
and
nurture its client relationships. Its services
benefit all stakeholders: consumers through
a valued experience, clients through an
efficient
and
partnering
relationship,
employees through the pride of having an
impact, and shareholders through strong
performance.
REFOCUSING OF FOOD SERVICES
To lead in the Food experience business,
Sodexo
will
continue
to
upgrade
and
complement its traditional model with a
consumer-driven approach. It will accelerate
in its key markets, by boosting deployment
of
consumer-oriented
branded
offers,
continuing to invest in its digital ecosystem,
and by complementing its traditional food
offer with new distribution channels, with
CSR at the heart of the operations.
The Group intends to develop its branded
offers and blockbusters such as Modern
Recipe, Kitchen Works, The Good Eating
Company, Nourish or Fooditude. The Group
aims at reaching more than 50% of its Food
revenues coming from branded offers by
2025 (vs. less than 30% to date).
Sodexo will continue to accelerate the
development of advanced food models to
support its Food refocus and address fast-
changing
needs
and
behaviors:
multichannel, anytime anywhere, hybrid.
Through more investments in Convenience,
Aggregation,
and
Off-site
production,
organically
and
through
acquisitions,
Sodexo aims that in 2025, these advanced
food models will represent 10% of its food
revenues overall (2% today), with a positive
impact on profitability.
In addition, Sodexo has a strong ambition on
off-site Food production with the ambition
to at least doubling the number of owned
culinary units (vs 20 today). The new
generation culinary units aim at serving its
traditional
restaurants
as
well
as
its
advanced
models
and
will
optimize
production to increase quality standards,
supported by robotization, compliance to
the supply catalogue, and reduced food
waste.
BEING MORE SELECTIVE IN FACILITIES
MANAGEMENT SERVICES
Facilities Management Services represents
40% of Sodexo's Fiscal 2022 revenues with
different
weights
by
region.
While
it
represents less than 30% in North America,
France or Brazil, it represents more than half
of the revenues in Asia Pacific, Latin
America,
the
United
Kingdom
and
Continental Europe.
As Sodexo is refocusing its strategy on Food
Services,
it
will
leverage
Facilities
Management Services to augment this
experience. The Group will focus on valued
services which are accretive to overall
margins to provide a delightful consumer
experience or bring value to clients, enabling
the Group to nurture its B2B relationships.
To improve efficiency, Sodexo will reinforce
its command center activities. From 16
command centers covering 30% of its
accounts
today,
the
Group
aims
to
consolidate volumes further and increase
activities of the leading command centers at
a pace of +10% per year as well as shifting
its client relationships to a “solutions-based
model”.
A SIMPLIFIED GEOGRAPHIC
ORGANIZATION
To deploy its strategy with agility, Sodexo
made the decision in Fiscal 2022 to transfer
end-to-end P&L management to regions and
countries (effective on October 1, 2022), to
bring empowerment, decision-making and
reactivity closer to the ground. The On-site
Services activities are regrouped into three
geographic zones: North America, Europe
and Rest of the World.
• In North America (U.S. and Canada),
Sodexo will focus growth on the most
attractive value pools, invest in advanced
food models and keep focus on operational
excellence and client retention.
• In Europe (UK&I, France and Continental
Europe), its home markets, Sodexo will focus
on profitability improvement, with a focus
on retention, innovation, especially CSR
driven, and scaling new models to support
sustainable and profitable growth.
• In Rest of the World (Asia-Pacific, Latin
America, Brazil and Middle East & Africa),
which covers fast-growing markets, Sodexo
has obviously a high growth potential due to
demographic trends and low outsourcing
rates. In Asia-Pacific, Latin America and
Brazil, where the Group already has leading
positions, Sodexo is focused on growth to
maintain its leading position, and invest in
Advanced food models.
1 NORTH AMERICA
2 EUROPE
3 REST OF THE WORLD
44% of On-site Services Fiscal 2022 revenues
123,000 employees
2,000 clients
38% of On-site Services Fiscal 2022 revenues
117,000 employees
9,000 clients
18% of On-site Services Fiscal 2022 revenues
177,000 employees
2,000 clients
Service Mix
Service Mix
Service Mix
STRATEGY AND PERFORMANCE
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SODEXO — FISCAL 2022 INTEGRATED REPORT
Strong business brands
to support growth
As part of its refocus and acceleration strategy, the Group has strong ambitions when it comes
to food brands. Sodexo's consumer driven competitive brand portfolio is a key driver of profitable
and sustainable growth, able to address its clients' and consumers' expectations across geographies,
driving preference and improving site level performance as well as client & consumer satisfaction.
In addition to the historic brands developed by Sodexo over the years, the Group recently made
targeted investments, through M&A and partnerships. Below are some examples of these brands.
A contemporary, all day food restaurant
concept that transforms canteens into
flexible spaces, encouraging well-being,
engagement and collaboration.
Based on fresh, vibrant, global menus with
a fine balance between classic and
energizing, healthy options with a
deliberate focus on sustainability.
Originally targeted at high-end corporate
accounts in metropolitan areas, now
evolving to also target cross segment
mainstream sites, now deployed in North
America, United Kingdom & Ireland, France
and Continental Europe.
InReach is about convenience services,
focusing on the delivery in a seamless
shopping experience, supported by
technology. InReach is a range of food
service lines to address different needs in
different spaces, from micro-markets,
micro-cafés, vending, convenience stores,
pantries and more. With 61% of consumers
interested in purchasing products that save
time and effort, convenience plays an ever-
growing role in the quality of life of
individuals and the performance of
organizations. The deployment of this
brand on a larger scale in the United States
is underway to meet the new expectations
of consumers.
Nourish, Inc., acquired by Sodexo in early
2021, is a well-established brand in the San
Francisco Bay Area. Its off-site commissary
design and its app-centric service model
empowers consumers to order what they
want when they want it thanks to on-site,
click&collect, scan&go and hospitality
solutions. Each day, chefs prepare fresh,
delicious, healthy meals, with menus
focused on low-inflammation diets with
clean proteins, healthy oils, non-GMO
ingredients, and clearly labeled allergens,
tracking everything from ingredients to
opinions to provide the right quantities of
the right products.
As one of London’s leading names
in ‘delivered-in’ workplace catering and
through a flexible and people-focused
approach, Fooditude serves healthy, high
quality and sustainable workplace food.
The freshly prepared food is cooked from
scratch in a central kitchen each day and
thanks to the delivered-in model combined
with site management, Fooditude offers
a flexible service that matches clients’
changing headcount or workplace goals.
Its client base is primarily comprised
of media and technology organizations.
Since acquiring a majority stake in
December 2020, the brand has expanded
to Ireland with a team operating out
of its new Dublin cloud kitchen.
The Good Eating Company is a premium,
high-end food offer focused on high-quality
ingredients prepared exceptionally, and
brought to consumers at work while
respecting them and their environment.
It provides on-site the right-sized offers,
flexible and hybrid models for the evolving
workplace, with or without an on-site
kitchen. In addition, The Good Eating
Delivered uses central kitchen and the
digital retail app Everyday to order and
deliver food.
Acquired in the United Kingdom in 2018,
The Good Eating Company food brand has
successfully expanded in the United States
from November 2020, with a growing
number of clients, among which are some
tech giants in Silicon Valley. The Group also
aims to develop the brand in Europe.
STRATEGY AND PERFORMANCE
SODEXO — FISCAL 2022 INTEGRATED REPORT
29
Benefits & Rewards Services:
an ambitious acceleration
and profitability plan
Benefits & Rewards Services is implementing a strategic plan to accelerate its growth and better address
the vastly underpenetrated market potential. The activity will benefit from supportive market conditions
including global working trends, the growth potential of the SMEs segment and the positive opportunities
of regulatory frameworks. With this strategy, Benefits & Rewards Services aims to accelerate further
and improve its profitability, by unlocking the full potential of its existing assets, reinforcing in the
Meal & Food markets and augmenting its core business.
A SOLID GLOBAL FOOTPRINT
AND A VIRTUOUS MODEL
As the #2 worldwide in employee benefits
and
engagement,
Benefits
&
Rewards
Services operates in 31 countries, and a
leadership position in Employee Benefits in
17 of these markets, with a team of 4,800
highly
engaged
team
members.
With
500,000 clients, 36 million consumers and
1.7 million merchants, Benefits & Rewards
Services has a virtuous business model
bringing value to every stakeholder. With
over 4.4 million daily transactions powered
by data, the issue volume was over 19
billion euros in Fiscal 2022. This cash
generative business model is naturally fit for
growth, and delivers financial performance
in a wide range of economic scenarios. For
Fiscal 2023, Benefits & Rewards Services is
expected to generate +12 to +15% organic
growth
and
around
30%
Underlying
operating profit margin. For Fiscal 2024 and
Fiscal 2025, a low double-digit revenue
growth and an Underlying operating profit
margin of above 30% in Fiscal 2025 are
expected.
A TECH-ENABLED EMPLOYEE BENEFITS
AND ENGAGEMENT PARTNER
Guided by its vision to bring to life a
personalized
and
sustainable
employee
experience at work and beyond, Benefits &
Rewards Services is now operating a fully
digital business. Circa 90% of its issue
volume is digital, with 1 million app
downloads on average per month and
mobile transactions in France and Brazil
multiplied by six over the last year. Benefits
& Rewards Services already connect 500
delivery and e-commerce platforms across
18 countries to clients and consumers. Since
2018, Capex close to 300 million euros in
technology has created a highly scalable
digital platform.
ACCELERATE IN MEAL & FOOD MARKETS
Benefits & Rewards Services is focusing on
growing its core and accelerating in the Meal
& Food market, moving from a generalist
benefit provider to a tech-enabled, trusted
HR partner. To do so, the investments are
focused on increasing the range of products
available and building flexible and integrated
offers,
providing
targeted
and
useful
analytics to clients and delivering excellent
sales
experience.
Improvements
will
continue to enhance consumer experience,
to move from an easy-to-use transactional
app to an app that increases engagement
with consumers. There will continue to be
innovation in payment options, and to
leverage data to offer more personalized
promotions,
discounts
and
cashback
programs, with CSR embedded offers.
Based on the trusted relationship with the
merchants, Benefits & Rewards Services will
also transition from a traffic booster to a
trusted partner by developing new services
and helping them to improve performance
through seamless payment flows, as well as
by offering additional lead generation and
marketing services. Benefits & Rewards
Services aims to increase penetration of the
SMEs segment, by improving the digital
buyer journey.
Beyond SMEs, Benefits & Rewards Services
will increase its investment in branding and
digital marketing to continuously improve
the user experience of its digital assets.
AUGMENT CORE BUSINESS
Benefits & Rewards Services also aims to
augment its core business by enriching its
offers with Employee Multi-Benefit and
Engagement platforms reinforcing its range
of offers, including in Gift, Well-being and
Mobility.
The Employee Rewards & Recognition and
Employee
Engagement
layer,
already
implemented in its major markets (Brazil,
France, India and Romania) will continue to
be integrated in a single modular platform,
building or acquiring the services and
partnering with external providers in a few
cases, like recently with The Happiness
Index. In the United Kingdom and the United
States, Employee Rewards & Recognition
offer will be strengthened with a view to
leveraging it in other markets.
REINFORCE FOUNDATIONAL ENABLERS
To
improve
its
operational
efficiency,
Benefits & Rewards Services will optimize its
delivery model and reduce its processing
costs by better leveraging its global scale.
Because having the right talents is key,
investing in people will continue, especially
in key product, tech and data critical
competencies. In terms of governance,
Benefits & Rewards Services has put in place
processes and instances to monitor progress
in the execution of its plan.
Benefits & Rewards will also continue to run
Capex at close to 10% of revenues per year
through 2025 to consolidate its One-
Platform
ecosystem
and
continue
to
improve client, consumer and merchant
digital experience, to monetize data and
mutualize solutions.
As a trusted partner with best-in-class
sustainable practices recognized externally,
Benefits & Rewards Services will continue its
corporate
responsibility
journey
with
commitments
towards
individuals,
communities and the environment and will
contribute to the Group 2040 Net Zero
trajectory with SBTi.
2025
Outlook
Revenue growth
acceleration
LOW DOUBLE DIGIT
GROWTH FOR FISCAL 2024
AND FISCAL 2025
Increased
profitability
UNDERLYING OPERATING
PROFIT MARGIN ABOVE
30% IN FISCAL 2025
Net Zero
trajectory
-34% REDUCTION
OF CARBON EMISSIONS
IN FISCAL 2025 VS FISCAL 2022
STRATEGY AND PERFORMANCE
30
SODEXO — FISCAL 2022 INTEGRATED REPORT
Accelerate in Food & Meal
and augment core business
Guided by its vision to bring to life a personalized and sustainable employee experience at work
and beyond, Benefits & Rewards Services is developing a wide range of offers and solutions in their
different markets.
MEAL & FOOD SERVICES
AT THE TOUCH OF A BUTTON
Thanks to its numerous partnerships with delivery platforms and
its large network of more than 1.7 million merchants &
restaurants, Benefits & Rewards Services provides consumers
with access to a great variety of Meal & Food products. Wherever
they are, at home or at the office, they can easily order the meal
of their choice through a best-in-class app, and even benefit from
a cashback system while they are shopping. A simple and easy
way for clients to ensure access to a balanced food offer for their
employees at work and beyond.
MULTI-BENEFITS TO AUGMENT CORE BUSINESS
With the growth of hybrid working models, employees are
increasingly empowered. Their needs are changing for more
flexibility and personalized benefits and services. Creating
attractive compensation packages and a truly personalized
employee experience requires a myriad of offers. Benefits &
Rewards Services is consolidating these offers in a programmatic
way: Meal & Food at the core, and gift, well-being, mobility
among some of the services available. A way to help clients adapt
and satisfy the evolving needs of their employees.
MOBILITY TO REDUCE CARBON FOOTPRINT
Employee mobility benefit is getting high traction at the
moment. Benefits & Rewards Services already provides it in 8
countries (France, Belgium, Colombia, Chile, Brazil, Mexico, Spain
and India), with more to come. These services include products
that measure the carbon footprint allowing its stakeholders to
make responsible choices and reduce client scope 3 emissions.
The recent partnership contracted with Skipr, a Belgium startup,
for the French and Belgium markets is a clear demonstration of
the commitment to act to reduce the carbon footprint, by
facilitating consumer access to electric transportation.
A HAPPY EMPLOYEE IS AN ENGAGED EMPLOYEE
In the current tight labor market, it is essential for employers to
be able to monitor the level of engagement and well-being of
their employees at work. In partnership with the Happiness Index,
a UK based technology company, Benefits & Rewards Services
has started, in some countries, to offer services to measure the
level of happiness of employees at work. Through a range of
neuroscience-based surveys, companies can understand how
employees think, feel and behave. With the help of data obtained
and analyzed in real-time, companies can create targeted action
plans to improve employee satisfaction, retention, and team
performance.
STRATEGY AND PERFORMANCE
SODEXO — FISCAL 2022 INTEGRATED REPORT
31
Acting responsibly
on a daily basis
Anchored in the Group’s DNA since its creation in 1966, corporate responsibility is a cornerstone of
Sodexo’s mission and operations. Particularly innovative at the time, this vision and the associated
commitments progressed as the Company developed and the issues and collective challenges grew. The
key issues developed in accordance with the United Nations Sustainable Development Goals (SDGs) and
identified through the latest materiality assessment carried out by the Group in 2021 (available in
chapter 2) confirm the consistency with Sodexo’s commitments as an employer, service provider and
responsible company.
BETTER
TOMORROW
2025
OUR IMPACT
ON INDIVIDUALS
OUR IMPACT
ON COMMUNITIES
OUR IMPACT
ON THE ENVIRONMENT
OUR ROLE
AS AN EMPLOYER
Commitment: Improve
the quality of life of our
employees, safely
Objective: 80% employee
engagement rate
Commitment: Ensure a diverse
workforce and inclusive culture
that reflects and enriches
the communities we serve
Objective: 100% of our
employees work in countries
that have gender balance in their
management populations
Commitment: Foster a culture
of environmental responsibility
within our workforce and
workspaces
Objective: 100% of our employees
are trained on sustainable
practices
OUR ROLE
AS A SERVICE
PROVIDER
Commitment: Provide and
encourage our consumers to
access healthy lifestyle choices
Objective: 100% of our
consumers are offered healthy
lifestyle options every day
Commitment: Promote local
development and fair, inclusive
and sustainable business
practices
Objective: 10 billion euros
of our business value will benefit
SMEs(1)
Commitment: Source responsibly
and provide management
services that reduce carbon
emissions
Objective: 34% reduction of carbon
emissions(2)
OUR ROLE
AS A CORPORATE
CITIZEN
Commitment: Act sustainably
for a hunger-free world
Objective: 100 million
Stop Hunger beneficiaries(3)
Commitment: Drive diversity
and inclusion as a catalyst
for societal change
Objective: 500,000 empowered
women in communities(3)
Commitment: Champion
sustainable resource usage
Objective: 50% reduction
in our food waste
(1) Small and Medium Enterprises.
(2) Absolute reduction in Scope 1, Scope 2 and Scope 3 carbon emissions, compared to a 2017 baseline.
(3) Cumulated data since 2015.
For more information on the Fiscal 2022 non-financial indicators, see pages 38-39 and Chapter 2 of the Universal Registration Document.
STRATEGY AND PERFORMANCE
32
SODEXO — FISCAL 2022 INTEGRATED REPORT
For a positive global impact
For Sodexo, choosing responsible growth means continuing to act on a daily basis to serve its
clients and consumers, in a way that is safer, healthier and more respectful of the environment.
It also means improving the way it takes care of its employees, the quality of the meals it serves
and the services it offers as well as its role as a corporate citizen. Drawing on experience, Sodexo
is continuing to measure, give meaning and mobilize its stakeholders to fully activate the
transformative potential of its corporate responsibility commitments.
FACING THE CLIMATE EMERGENCY,
AN AMBITIOUS AND GLOBAL
PROJECT
Being the first company in its sector to
have
shared
its
environmental
ambition, Sodexo is committed to
taking action against climate change at
all levels of its value chain. Since 2010,
the Group has been working with the
World
Wildlife
Fund
(WWF)
to
understand, measure and reduce its
global carbon footprint, in collaboration
with its clients and suppliers. In 2019,
Sodexo was also one of the first major
groups to adopt a target of reducing its
direct and indirect greenhouse gas
emissions (scopes 1, 2 and 3) by -34%
by 2025 compared to 2017, approved
by the Science Based Targets initiative
(SBTi) and in line with the Paris
Agreement around a 1.5°C trajectory.
PROMOTING A HEALTHY
AND SUSTAINABLE DIET
In addition to the health benefits for
consumers, a varied, sustainable and
plant-based diet is also a way to
significantly reduce carbon emissions.
Sodexo thus raises awareness among
its consumers of the environmental
impact of their plates and encourages
them to change their eating habits by
offering sustainable recipes and tasty
plant-based
dishes.
Thus,
Sodexo
intends to increase low-carbon options
in
its
menus
by
ensuring
that
ingredients
are
sourced
from
best
agricultural practices.
FIGHT AGAINST WASTE
Fighting food waste is a key lever to
reduce the climate impact. On the sites
where the Group has deployed its
WasteWatch program, food waste was
reduced by more than 40% on average.
Sodexo
commits
to
taking
the
deployment of WasteWatch to 85% of
its food service sites by 2025 (based on
raw
material
cost),
with
greater
acceleration as well as employee and
consumer engagement, to achieve a
50% reduction global target by 2025.
Beyond this program, Sodexo acts at all
stages of its value chain to minimize its
impact. The Group acts, for example,
through training and awareness-raising
for
its
teams
and
consumers,
partnerships
with
local
players
committed to the circular economy,
waste recovery or recycling.
To act on a global scale, Sodexo
continues its efforts as a founding
member
of
the
International
Food
Waste Coalition (IFWC) and its leaders
also participate in the Champions 12.3
coalition.
DIVERSITY, EQUITY
AND INCLUSION:
A DAILY COMMITMENT
Sodexo is committed to supporting and
promoting
diversity
and
equal
opportunity, as well as developing an
inclusive
workplace
culture
in
all
countries where it operates. A pioneer
and recognized leader in the field,
Sodexo strives to ensure the conditions
for the well-being and fulfilment of its
employees
and
valuing
empathy,
respect
and
mutual
support.
The
company
maintains
loyalty
and
transparency as essential conditions of
its relations with its clients, partners
and
communities.
Its
approach
to
diversity, equity and inclusion is for
Sodexo
an
essential
driver
of
performance,
attractiveness
and
employee
engagement,
and
a
differentiating
factor
for
clients,
consumers, suppliers and investors.
Sodexo's strategy in this area is based
on five dimensions: promotion of gender
equality, commitment to inclusion and
against
cultural,
ethnic
or
origin
discrimination, equal opportunities for
people with disabilities, respect for all
sexual orientations and gender identities
and consideration of intergenerational
differences.
For more information, see chapter 2 of the Universal Registration Document and www.sodexo.com
STRATEGY AND PERFORMANCE
SODEXO — FISCAL 2022 INTEGRATED REPORT
33
Commercial performance
and recognitions
Fiscal 2022 was marked by the wins, retentions and extensions of numerous contracts, which reflect the
trust placed in us by our clients, and by numerous recognitions of the commitment of Sodexo teams to a
sustainable future.
HEALTHCARE & SENIORS
CORPORATE SERVICES
In the United States, Sodexo strengthened
and expanded its partnership
with University Hospitals, a major
healthcare client in northern Ohio
with 23 hospitals, more than 50 health
centers and more than 200 medical
practices. Sodexo provides patient
food solutions and a retail offer
to all residents and staff, as well as
the management of healthcare
facilities and technologies. Over the
past six years, Sodexo has saved
University Hospitals nearly 65 million
dollars, contributing to their
competitiveness.
In Singapore, LinkedIn appointed
Sodexo to implement a new bespoke
dining concept, integrated thanks
to the value proposition of Vital Spaces.
This includes on-site meal delivery from
an off-site micro-kitchen and a meal
program and work environment
management based on data analysis.
With this new contract, deployed
for the first time in Asia-Pacific, Sodexo
continues its development in the
region by strengthening its presence
in the technology and media sector.
EDUCATION
In the United States, the South Dakota
Board of Regents, responsible for
managing the public higher education
system in the State of South Dakota,
chose Sodexo to provide Foodservices for
six public universities and two primary
schools serving special K-12
populations. This contract, for an initial
period of five years, introduces new
innovative programming on site,
transforming the campus dining
experience.
And also:
And also:
And also:
• In France, Sodexo, official partner of
Disneyland Paris, now serves nearly
2.5 million meals a year to its employees, at
21 points of sale. The dining service is available
22 hours a day, 365 days a year and employs
280 Sodexo employees.
• Over the next four years, Sodexo will provide
Foodservices for the 30,000 employees of HR
Rail, SNCB and Infrabel, three entities that
represent one of Belgium's largest employers.
Sodexo operates 13 restaurants and three
sandwich bars in the country.
• Employees of five Bytedance sites in China,
a long-standing client of Sodexo in terms of
Facilities Management services, now benefit
from a full food offer (breakfast, lunch and
dinner) thanks to the recent acquisition of a
localized central production unit.
• In France, the partnership forged with
Campus Cyber allows Sodexo to make its
expertise in food and concierge services
available to the 2,000 occupants of the
campus, while being a player in the project
partaking in exchange, innovation and progress
to face of cybersecurity challenges.
• Since May 3, 2022, Sodexo has provided
patients at the new Nuffield Health facility at
St Bartholomew's Hospital in London (United
Kingdom) with menus featuring locally sourced
products, and hospitality and staff dining.
• More than 170 Sodexo employees provide
food and housekeeping services to Seniors in
the Catholic Health Services community in
Florida (USA) for five years.
• The Swedish province of Östergötland has
renewed its partnership with Sodexo to provide
Food and Facilities Management services at
Vrinnevi Hospital in Norrköping as well as in
more than 30 general and dental care centers.
• In Brazil, the United Healthcare group, one
of the main healthcare players in the country,
has also renewed its trust in Sodexo teams to
take charge of the management of the
facilities, maintenance and cleaning of its
32 sites.
• Since the fall of 2022, students and staff
at the Eastern Nazarene College campus
in Massachusetts have benefited from an
innovative food and facilities management
program, with redesigned spaces and new
services adapted to everyone's nutritional
and service needs.
• For 15 years, Sodexo will offer students at
Austin Peay State University in Tennessee
a premium dining offer, featuring local
products and including a new take-out offer
for students, professors and staff.
• At the Colorado School of Mines, Sodexo
will continue the relationship of trust
established in 2011 to provide students and
staff with a full range of constantly evolving
Foodservices while capitalizing on operational
excellence.
• In the United Kingdom, the seven-year
renewal of the contract initiated in 2007 with
Abingdon School in Oxfordshire provides for
the deployment of a new nutritional program
and the creation of a new dining area for its
1,250 students.
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34
SODEXO — FISCAL 2022 INTEGRATED REPORT
SODEXO LIVE!
Official Supporter of the Paris 2024
Olympic and Paralympic Games,
Sodexo Live! has been entrusted with
the Foodservices of the Athletes' Village
as well as dining solutions for the
general public at around fifteen
competition sites. For five weeks,
Sodexo Live! will put its know-how at
the service of nearly 15,000 athletes
with the aim of offering them
a memorable experience through
inventive and fine cuisine, adapted to
the requirements of high-level sport,
and contributing to the environmental
ambition of this event, aligned with
Sodexo's vision and values.
And also:
• In the United States, Sodexo Live! renews
a multi-year contract for Foodservices at
major events at the Norton Healthcare
Sports & Learning Center, the premier
athletic center in the Louisville area.
• Also in the United States, Sodexo Live!,
whose contract with the Seattle Mariners
at T-Mobile Park has been extended,
will continue to provide Foodservices
for all events at the site, including the home
games, and the multiple concerts
and events that take place there.
• Sodexo Live! has been awarded two airport
lounge contracts in North America.
American Airlines and British Airways
are co-locating their services in a brand new
state-of-the-art space in JFK Airport,
housing three premium lounges specifically
dedicated to transatlantic and coast to coast
passengers. The British Airways contract in
North America covers eight lounges across
major cities with business and first class
dining and the creation of a specialist
beverage program.
• Sodexo Live! and its partners became the
exclusive approved agencies of the French
Tennis Federation for the hospitality
programs of the Roland-Garros tournament
and the Rolex Paris Masters for the 2023
to 2026 editions.
BENEFITS & REWARDS
SERVICES
Since January 2022, the
18,500 employees of Post AG, the
Austrian leader in logistics and postal
services, have benefited from a brand
new Meal Pass experience with a highly
secure digital solution adapted to
different working arrangements. Usable
with 8,000 merchants and partner
restaurants across the country,
it enables smartphone purchases
and offers many services, information
and advantages adapted to each user.
And also:
• In Europe, with a two-year contract
to supply meal cards and digital solutions
to 85,000 consumers, the Union des Caisses
Nationales de Sécurité Sociale (UCANSS)
has become one of the main French clients
for Benefits & Rewards Services digital
solutions.
• Backed by the Group's technological
expertise and capacity for innovation,
Sodexo's teams also responded to offer
Amazon in Israel a 100% digital meal
solution, usable by 1,200 employees spread
over three sites.
• In Brazil, the renewal of the contract with
Vivo, a local brand of the Telefonica group
and client since 2015, allows
32,000 beneficiaries to continue to benefit
from Sodexo food, meal and fuel solutions.
• The Austrian Ministry of Climate Protection
has selected Sodexo Benefits & Rewards
Services in collaboration with the Austrian
Post to assist with the implementation
and distribution of a climate bonus for all
Austrians. Approximately nine million people
will receive the Klimabonus, including
1.2 million people via Sodexo vouchers,
helping them to cover rising energy costs
following the introduction of a carbon tax.
CORPORATE RESPONSIBILITY
AWARDS
Find here a selection of the awards
and recognitions obtained by Sodexo
teams.
• For the 17th consecutive year, Sodexo
ranked among the leaders of the S&P
Global Dow Jones Sustainability Work
Index (DJSI) with 75 out of 100, the
highest score in the Foodservice &
Leisure sector. Sodexo maintained its
lead in the Environment category and
its leadership in social matters,
obtaining the best scores in the area
of respect for human rights and local
impact.
• Named a member of the DiversityInc
Hall of Fame company in May 2022,
Sodexo is recognized as one of the
leaders in diversity by DiversityInc.
for the 14th year.
• In 2022, for the 15th consecutive year,
Sodexo obtained a Gold Class Global
Award from S&P for its performance
in terms of sustainable development,
once again ranking among the best
performing companies in its sector
in terms of sustainability.
• Sodexo ranked first in the Foodservice
sector and 30th in the global ranking of
the WBA Food and Agriculture
benchmark, the main benchmark
in the food and agriculture sector,
which evaluates the 350 most
influential companies in the world
in the sector based on their
environmental, nutritional and social
impact.
• Sodexo has, for the 15th consecutive
year, a score of 100 in the annual
evaluation of the Human Rights
Campaign Foundation, the foremost
benchmarking survey of LGBTQ+
workplace equality.
• In 2021, Sodexo was recognized
as a Leading Disability Employer by
the National Organization on Disability
(NOD). This award recognizes Sodexo's
commitment in the United States and
its dedication to the integration and
promotion of people with disabilities.
• In the United Kingdom, Sodexo has
been named one of the top 100
employers for apprenticeships
in the prestigious UK Department
for Education list.
• The Group's commitment to adopting
plant-based proteins, its initiatives
to increase the share of plant-based
menus in its offer and its approach
to evaluating carbon emissions linked
to its supply chain have enabled Sodexo
in the United States to obtain an “A”
rating for its protein sustainability
issued by the Humane Society.
To follow Sodexo news, visit www.sodexo.com
STRATEGY AND PERFORMANCE
SODEXO — FISCAL 2022 INTEGRATED REPORT
35
Financial performance
“All our activities have delivered a strong performance in revenues growth
and margin improvement, despite the inflationary backdrop. Net new business
is strong, and retention is at an all-time high. Our balance sheet has also
strengthened significantly, with financial KPIs all back in line with targets. We expect
that activity will return to Fiscal 2019 levels in Fiscal 2023. We are confident that for
Fiscal 2023, we can achieve +8 to +10% organic growth and a margin close to 5.5%.”
MARC ROLLAND
Group Chief
Financial Officer
EVOLUTION OF CONSOLIDATED REVENUES
AND ORGANIC GROWTH
ON-SITE SERVICES REVENUES
BY ACTIVITY AND CLIENT SEGMENT
*Including Personal & Home Services.
ON-SITE SERVICES REVENUES
BY GEOGRAPHIC ZONE
BENEFITS & REWARDS SERVICES
REVENUES BY REGION
500,000
clients
36 million
beneficiaries
and consumers
1.7 million
affiliated
merchants
STRATEGY AND PERFORMANCE
36
SODEXO — FISCAL 2022 INTEGRATED REPORT
UNDERLYING OPERATING PROFIT BEFORE CORPORATE
EXPENSES & INTRAGROUP ELIMINATION
BY ACTIVITY AND CLIENT SEGMENT
SHAREHOLDERS
AS OF AUGUST 31, 2022
UNDERLYING OPERATING PROFIT
AND OPERATING MARGIN
Source: Nasdaq
* Including shares resulting from restricted share plans held in
registered form by employees and still subject to a lock-up period.
** Number of shares held not updated since July 22, 2022.
SODEXO SHARE
DATA SHEET
•
Main listing place: Euronext Paris - A Compartment
•
ISIN code: FR0000121220
•
Mnemonic code: SW
•
Main index : CAC Next 20, SBF 120, CAC 40 ESG,
Euronext 100, CAC All Share, FTSE4Good
•
Euronext listing date: March 2, 1983
NET DEBT AS A PERCENTAGE
OF SHAREHOLDERS’ EQUITY*
KEY INDICATORS
OF FISCAL 2022
AS OF AUGUST 31, 2022
•
Total number of shares: 147,454,887 shares
•
Closing price: 76.44 euros
•
Market capitalization: 11.3 billion euros
•
Sodexo share price trend during Fiscal 2022: +9.2%
•
CAC 40 trend during Fiscal 2022: -7.8%
•
Underlying earnings per share: 4.78 euros
•
Dividend per share: 2.40 euros*
•
Number of interactions/shareholder meetings:
228 meetings, 236 companies, 594 contacts
* Debt net of cash and cash equivalents, restricted cash and financial
assets related to Benefits & Rewards Services activity, less bank
overdrafts
** Free cashflow/Net profit.
* Submitted for approval at the Shareholders Meeting
of December 19, 2022
STRATEGY AND PERFORMANCE
SODEXO — FISCAL 2022 INTEGRATED REPORT
37
Non-financial performance
Everywhere, Sodexo teams are fully mobilized to ensure the health and safety of all and pursue the
corporate responsibility roadmap to contribute to a better future. Adapted to the challenges of today and
tomorrow, Better Tomorrow 2025 comprises nine commitments. It drives the deployment of our corporate
responsibility actions and measures their impact in the countries where we operate. In 2022, the teams
fully supported the gradual resumption of activities on client sites and worked to achieve our objectives,
notably in terms of natural resources preservation and inclusive and sustainable practices.
Disclosure and transparency
Sodexo is convinced that clear, comparable and accessible information on its financial and non-financial performance
enables all of its stakeholders to make informed decisions. Since Sodexo’s creation, its financial, social and environmental
performance has been publicly disclosed in the Universal Registration Document. To ensure transparency, the information
and indicators have been audited by an independent third party for each of the past ten years.
IMPROVE THE QUALITY OF LIFE
OF OUR EMPLOYEES, SAFELY
ENSURE A DIVERSE WORKFORCE AND INCLUSIVE
CULTURE THAT REFLECTS AND ENRICHES
THE COMMUNITIES WE SERVE
Evolution of workforce by geographic area
Workforce by gender and by category
(as of August 31, 2022)
STRATEGY AND PERFORMANCE
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SODEXO — FISCAL 2022 INTEGRATED REPORT
FOSTER A CULTURE OF ENVIRONMENTAL
RESPONSIBILITY WITHIN OUR WORKFORCE
AND WORKSPACES
ACT SUSTAINABLY
FOR A HUNGER-FREE WORLD
DRIVE DIVERSITY AND INCLUSION
AS A CATALYST FOR SOCIETAL CHANGE
PROVIDE AND ENCOURAGE
OUR CONSUMERS TO ACCESS HEALTHY
LIFESTYLE CHOICES
CHAMPION SUSTAINABLE
RESOURCE USAGE
PROMOTE LOCAL DEVELOPMENT AND FAIR,
INCLUSIVE AND SUSTAINABLE
BUSINESS PRACTICES
Acting responsibly is at the heart of our mission
and everything we do every day. Recognized for its
commitments, Sodexo encourages its teams to
make
progress
in
reducing
our
impact
on
ecosystems.
Sodexo is a member of the ESG 80, FTSE4Good,
CAC 40 ESG indices of Euronext and the Dow Jones
Sustainability Index for which it is, for the
17th consecutive year, one of the leaders in its
sector. The Group is also ranked among the best
companies in its sector in the SAM Sustainability
Yearbook for the 15th consecutive year and in the
DiversityInc ranking in favor of its LGBTIQ+
employees, for the recruitment of women of color
and for its senior executives. Sodexo was ranked in
the top 1% of companies in the Ecovadis analysis.
Sodexo was awarded Supplier Engagement Leader
by CDP, placing us in the 8% top companies taking
action to measure and reduce environmental risks
within its supply chain.
SOURCE RESPONSIBLY
AND PROVIDE MANAGEMENT SERVICES
THAT REDUCE CARBON EMISSIONS
STRATEGY AND PERFORMANCE
SODEXO — FISCAL 2022 INTEGRATED REPORT
39
Impact
40
SODEXO — FISCAL 2022 INTEGRATED REPORT
Our
purpose
in action
SODEXO — FISCAL 2022 INTEGRATED REPORT
41
We add
value to
the day-to-day
essentials
The “little” things of daily life
are essential to our well-being
and satisfaction. We give these things
the attention they deserve
and do everything in our power
to improve quality of life for everyone,
at all times.
# Transforming workspaces
By rethinking everyday
work
Companies and their employees expect
flexible and engaging workspaces, as well as
professional benefits that promote well-being
and productivity.
With Vital Spaces, Sodexo improves employee
experience and engagement by supporting the
transformation of workplaces and placing the
individual at the heart of activities. Backed by
its range of expert and innovative brands, the
Group offers its clients and consumers multi-
channel, flexible and quality dining experiences
and attractive, safe and inclusive workspace
design services.
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SODEXO — FISCAL 2022 INTEGRATED REPORT
# Best food, anywhere, anytime
By offering food choice and quality
Helping everyone eat better, anywhere, anytime is Sodexo’s commitment to its
clients and consumers. Whether on site, via click & collect or by delivery,
Sodexo’s food offering is driven by the culinary talent and expertise of its
teams, the complementarity of its offerings, the diversity among its partners
and its digital innovation. Each consumer can thus enjoy a healthy and
delicious meal in line with their food choices, desires and lifestyle, whether at
work, school, the hospital, a stadium or elsewhere.
In North America for example, the Group acquired Foodee, the leading corporate
meal delivery foodtech startup, as well as Nourish.Inc and its off-site
production unit and developed the brand The Good Eating Company. The Group
also announced a 10-year partnership with For Five, a premium coffee and
Foodservices offering.
# Preventing infections at hospitals
By caring for patients
at healthcare facilities
Adjustable and customizable at each facility,
our services are essential in the care continuum
by focusing on the human approach, patients and
healthcare professionals alike. Our products are based
on technology and data that allow greater efficiency
and compliance with applicable protocol tools.
For example, to reduce the rate of nosocomial
infections at its partner hospitals, Sodexo created
Protecta®, a radically innovative and integrated risk
prevention and management approach that offers
a unique combination of cleaning and disinfection
products, processes, training programs and computer
applications. Data analyses conducted after
the launch of this approach revealed a 40% decrease
in the incidence of healthcare-related infections
at the 67 participating American hospitals. In 2021,
Sodexo further strengthened the quality of its services
by entering into an extended partnership with Ecolab
Inc., which offers hydrogen peroxide vapor
technology solutions.
IMPACT
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43
# Gift experience
By continuing to improve benefits
aimed at making life easier
for employees and companies
Thanks to the majority stake it took in French startup
Wedoogift, which became Glady in 2022, Sodexo now offers
a comprehensive and unique digital gift experience
to companies, corporate work councils, public authorities
and employees.
Glady grouped all of the solutions and benefits together
on a single platform and developed a personalized,
transparent and easy-to-use app to make life even easier
for employees and companies and to improve the customer
experience. Sodexo Benefits & Rewards offers the most
extensive and innovative offer on the French market,
in paper, card or electronic version, for nearly 50,000 clients
and five million employees.
# Schools France
By committing to the quality
of school meals
With 770,000 meals served at schools every day in France, Sodexo
is fully committed to providing access to healthy, premium quality,
sustainable food at an affordable price, because schools are also
a place where students learn about nutrition and socializing.
An exclusive study* conducted in 2021 showed that school restaurants
have evolved to match more closely than ever families’ expectations.
Some 63% of the parents surveyed felt that meals served in schools
had improved over the past 10 years. This positive perception was made
possible by the food offerings available at school. Over two-thirds
of the parents felt that their children either had a more balanced diet
at school than at home or that the two were equivalent. This recognition
of the nutritional quality offered is especially striking given the very
high standards of French parents when it comes to school meals.
This is an accomplishment to be proud of for Sodexo and its teams.
This also solidifies our responsibility for continually upgrading our
school food fare to increase its accessibility, quality and sustainability
while providing well-being and delicious taste through our meals.
*“The French and school canteens” Elabe study for Sodexo, carried out from June 24 to 29, 2021 with two samples:
a sample of 1,002 people representative of the French population aged 18 and over, drawn up according to the quota
method, with regard to the criteria of sex, age, socio-professional category, urban area category and region
of residence; an oversample of 500 parents for a total of 770 parents surveyed, with at least one child dining at least
once a week in the school restaurant.
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SODEXO — FISCAL 2022 INTEGRATED REPORT
# Live experiences
By helping create
unforgettable emotions
An evening at the stadium to watch a game with friends,
a seminar with colleagues or a family outing to a museum
are all opportunities to have fun and create lasting memories.
With the unique expertise it has acquired around the world over
the past 20 years, Sodexo Live! is able to offer its clients
its collection of exclusive brands, its leadership in the area
of hospitality and its culinary excellence to create customized
offerings and elevate venues and events.
Sodexo Live! contributes to the success of prestigious events
such as Royal Ascot, the Super Bowl, the Tour de France, Roland
Garros, the Rugby World Cup and the upcoming 2024 Olympic
and Paralympic Games in Paris and shines a light on exceptional
venues including the restaurants of the Eiffel Tower, the Hard
Rock Stadium and the boats and yachts of the River Seine as
well as the National Gallery in Washington, the Prado Museum
in Madrid and Hollywood Bowl in Los Angeles.
# Public Benefits
By facilitating
the roll-out of social
programs
With its trust-based relationships and the
innovative solutions it offers, Sodexo is proud
to support public programs benefiting over
12 million users in nineteen countries around
the world.
Whether supporting refugee student
populations in Turkey with the Eduser program
or in Belgium where Sodexo manages service
vouchers, an offer that is now 100% focused
on the digital experience, our services help
improve quality of life for users day in
and day out.
More than 12 million
beneficiaries of public programs around the world
supported by Sodexo Benefits & Rewards Services
IMPACT
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45
We anticipate
needs and expectations
to provide optimal care
Because we believe that serving our clients properly
means being able to anticipate their needs
and expectations, we pay special attention to them
and work with them, their communities and ecosystems
to build strong relationships that make us their trusted
partner for a better daily experience.
# Healthcare partner
By supporting the transformation
of healthcare models and patient
needs
Sodexo supports health facilities to meet their changing needs
and those of their patients with a range of integrated services
and special expertise in the engineering of equipment
and healthcare infrastructures. In 2022, for example, Sodexo
rolled out more widely the Sodexo Nutrition and Wellness Center,
a remote nutritional consultation solution that provides nutrition
and dietetics clinical support to patients across the United States.
The Group is also continuing its efforts to increase safety
by managing infection risks, offering innovative solutions
like the robot Chloe, a new recruit at the Stoke Mandeville Hospital
(Buckinghamshire Healthcare NHS Trust) in the United Kingdom,
which ensures floor disinfection while entertaining young patients
for a more pleasant hospital experience.
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SODEXO — FISCAL 2022 INTEGRATED REPORT
# Innovation culture
By collaborating with innovative players
in the industry
To support its transformation, Sodexo is developing a solid open-innovation
ecosystem both internally and externally. The Group continues to
collaborate with incubators, universities, corporations and startups to
source new ideas and boost digital and data capabilities. From growing
internal startups to expanding the network of startup partnerships through
the Sodexo Accelerators program, the Group aims to provide agility,
expertise and market access to innovative solutions. In particular, over the
last year, there have been four new programs launched across Brazil, China,
the United Kingdom & Ireland and most recently in the United States with
the Sodexo Live! program. Sodexo Accelerators reaches out to startups
across the world to welcome collaboration and make innovation thrive
in key business areas such as smart buildings, employee and consumer
experience, operational optimization and sustainability. Those startups and
scaleups that are chosen to join the program receive the support and close
connection with Sodexo teams to test their solution in the services provided
to Sodexo’s clients and consumers, which makes it possible to stimulate
technological innovations in direct contact with the market.
# Campus innovation
By being at the cutting edge
of digital innovation to best
serve students
At university campuses in the United States, the Group is
reinventing Foodservice options by offering AI-powered
autonomous grocery store Eat