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SolarWinds

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FY2019 Annual Report · SolarWinds
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington D.C. 20549

FORM 10-K

(Mark One)

☑ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended December 31, 2019
or

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from                    to  
Commission File Number: 001-38711

SolarWinds Corporation

(Exact name of registrant as specified in its charter)

(State or other jurisdiction of incorporation or organization)

Delaware

81-0753267

(I.R.S. Employer Identification No.)

7171 Southwest Parkway, Building 400

Austin, Texas

(address of principal executive offices)

78735

(Zip Code)

Registrant's telephone number, including area code: (512) 682.9300

Title of Each Class
Common stock, $0.001 par value

Securities registered pursuant to section 12(b) of the Act:
Trading Symbol
SWI
Securities registered pursuant to section 12(g) of the Act: None

Name of Each Exchange on Which Registered
New York Stock Exchange

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. þ  Yes    ¨   No
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. ¨  Yes    þ   No
Indicate  by  check  mark  whether  the  registrant:  (1)  has  filed  all  reports  required  to  be  filed  by  Section  13  or  15(d)  of  the  Securities  Exchange  Act  of  1934  during  the
preceding  12  months  (or  for  such  shorter  period  that  the  registrant  was  required  to  file  such  reports),  and  (2)  has  been  subject  to  such  filing  requirements  for  the  past  90
days.     þ Yes   ¨ No

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T

(§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).  þ  Yes    ¨  No

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth
company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer

Non-accelerated filer

Emerging growth company

☑

☐

☐

Accelerated filer

Smaller reporting company

☐

☐

If  an  emerging  growth  company,  indicate  by  check  mark  if  the  registrant  has  elected  not  to  use  the  extended  transition  period  for  complying  with  any  new  or  revised

financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐  

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    ☐  Yes   þ  No
As of June 28, 2019, the last business day of the registrant’s most recently completed second fiscal quarter, the registrant’s aggregate market value of its shares held by non-

affiliates was approximately $825.1 million.

On February 14, 2020, 311,363,356 shares of common stock, par value $0.001 per share, were outstanding.

Part  III  of  this  Annual  Report  on  Form  10-K  incorporates  certain  information  by  reference  from  the  definitive  proxy  statement  for  the  registrant’s  2020  Annual  Meeting  of
Stockholders  to  be  filed  within  120  days  of  the  registrant’s  fiscal  year  ended  December  31,  2019  (the  “Proxy  Statement”).  Except  with  respect  to  information  specifically
incorporated by reference in this Form 10-K, the Proxy Statement is not deemed to be filed as part of this Form 10-K.

DOCUMENTS INCORPORATED BY REFERENCE

 
 
 
 
 
 
 
 
 
 
 
 
 
SOLARWINDS CORPORATION

Table of Contents

PART I

Item 1.

Business

Item 1A.

Risk Factors

Item 1B.

Unresolved Staff Comments

Item 2.

Item 3.

Item 4.

Item 5.

Item 6.

Item 7.

Properties

Legal Proceedings

Mine Safety Disclosures

Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

Selected Consolidated Financial Data

Management's Discussion and Analysis of Financial Condition and Results of Operations

PART II

Item 7A.

Quantitative and Qualitative Disclosures About Market Risk

Item 8.

Item 9.

Financial Statements and Supplementary Data

Changes in and Disagreements With Accountants on Accounting and Financial Disclosure

Item 9A.

Controls and Procedures

Item 9B.

Other Information

Item 10.

Directors, Executive Officers and Corporate Governance

Item 11.

Executive Compensation

PART III

Item 12.

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

Item 13.

Certain Relationships and Related Transactions, and Director Independence

Item 14.

Principal Accountant Fees and Services

Item 15.

Exhibits, Financial Statement Schedules

Item 16.

Form 10-K Summary

Signatures

PART IV

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SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS

This annual report on Form 10-K contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, as amended
(the “Exchange Act”), and the Private Securities Litigation Reform Act of 1995. Such statements may be signified by terms such as “aim,” “anticipate,” “believe,”
“continue,” “expect,” “feel,” “intend,” “estimate,” “seek,” “plan,” “may,” “can,” “could,” “should,” “will,” “would” or similar expressions and the negatives of
those  terms.  In  this  report,  forward-looking  statements  include  statements  regarding  our  financial  projections,  future  financial  performance  and  plans  and
objectives for future operations including, without limitation, the following:

•

•

•

•

•

•

•

•

expectations regarding our financial  condition  and results of operations, including revenue, revenue growth, cost of revenue, operating expenses, operating
income, non-GAAP revenue, non-GAAP operating income, non-GAAP operating margin, adjusted EBITDA and adjusted EBITDA margin, cash flows and
effective income tax rate;

expectations regarding the impact of our adoption of the new revenue recognition standard on our financial results;

expectations regarding investment in product development and our expectations about the results of those efforts;

expectations concerning acquisitions and opportunities resulting from our acquisitions;

expectations regarding hiring additional personnel globally in the areas of sales and marketing and research and development;

expectations regarding our international earnings and investment of those earnings in international operations;

expectations regarding our capital expenditures; and

our beliefs regarding the sufficiency of our cash and cash equivalents, cash flows from operating activities and borrowing capacity.

Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements
to be materially and adversely different from any future results, performance or achievements expressed or implied by the forward-looking statements. Factors that
could cause or contribute to such differences include, but are not limited to, the following: (a) the inability to generate significant volumes of high quality sales
leads  from  our  digital  marketing  initiatives  and  convert  such  leads  into  new  business  at  acceptable  conversion  rates;  (b)  the  inability  to  sell  products  to  new
customers or to sell additional products or upgrades to our existing customers; (c) any decline in our renewal or net retention rates; (d) our inability to successfully
identify, complete, and integrate acquisitions and manage our growth effectively; (e) risks associated with our international operations; (f) our status as a controlled
company; (g) the possibility that general economic conditions or uncertainty cause information technology spending to be reduced or purchasing decisions to be
delayed;  (h)  the  timing  and  success  of  new  product  introductions  and  product  upgrades  by  SolarWinds  or  its  competitors;  (i)  the  possibility  that  our  operating
income could fluctuate and may decline as percentage of revenue as we make further expenditures to expand our operations in order to support additional growth
in our business; (j) potential foreign exchange gains and losses related to expenses and sales denominated in currencies other than the functional currency of an
associated entity; and (k) such other risks and uncertainties described in the section titled “Risk Factors” and elsewhere in this Annual Report on Form 10-K. Given
these  risks  and  uncertainties,  you  should  not  place  undue  reliance  on  these  forward-looking  statements.  Also,  forward-looking  statements  represent  our
management’s beliefs and assumptions only as of the date of this annual report on Form 10-K. Except as required by law, we assume no obligation to update these
forward-looking statements publicly, or to update the reasons actual results could differ materially and adversely from those anticipated in these forward-looking
statements, even if new information becomes available in the future.

In  this  report  “SolarWinds,”  “Company,”  “we,”  “us”  and  “our”  refer  to  SolarWinds  Corporation  and  its  consolidated  subsidiaries.  The  term  “Silver  Lake
Funds” refers to Silver Lake Partners IV, L.P., Silver Lake Technology Investors IV, L.P., and SLP Aurora Co-Invest, L.P., and the term “Silver Lake” refers to
Silver Lake Group, L.L.C., the ultimate general partner of the Silver Lake Funds. The term “Thoma Bravo Funds” refers to Thoma Bravo Fund XI, L.P., Thoma
Bravo Fund XI-A, L.P., Thoma Bravo Fund XII, L.P., Thoma Bravo Fund XII-A, L.P., Thoma Bravo Executive Fund XI, L.P., Thoma Bravo Executive Fund XII,
L.P., Thoma Bravo Executive Fund XII-a, L.P., Thoma Bravo Special Opportunities Fund II, L.P. and Thoma Bravo Special Opportunities Fund II-A, L.P. and the
term “Thoma Bravo” refers to Thoma Bravo, LLC, the ultimate general partner of the Thoma Bravo Funds. The term “Sponsors” refers collectively to Silver Lake
and  Thoma  Bravo,  together  with  the  Silver  Lake  Funds  and  the  Thoma  Bravo  Funds  and,  as  applicable,  their  co-investors.  The  term  “Lead  Sponsors”  refers
collectively to the Silver Lake Funds, the Thoma Bravo Funds and their respective affiliates.

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ITEM 1.     BUSINESS

Overview

PART I

SolarWinds  is  a  leading  provider  of  information  technology,  or  IT,  infrastructure  management  software.  Our  products  give  organizations  worldwide,
regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premise, in the
cloud, or in hybrid models.  We combine powerful,  scalable,  affordable,  easy to use products with a high-velocity,  low-touch sales  model to grow our business
while also generating significant cash flow.

Our  business  is  focused  on  building  products  that  enable  technology  professionals  to  manage  “all  things  IT.”  We  continuously  engage  with  technology
professionals  to  understand  the  challenges  they  face  maintaining  high-performing  and  highly  available  on-premise,  public  and  private  cloud  and  hybrid  IT
infrastructures. The insights we gain from engaging with technology professionals allow us to build products that solve well-understood IT management challenges
in ways that technology professionals want them solved.

Our  approach,  which  we  call  the  “SolarWinds  Model,”  enables  us  to  market  and  sell  our  products  directly  to  network  and  systems  engineers,  database
administrators,  storage  administrators,  DevOps  and  service  desk  professionals  and  managed  service  providers,  or  MSPs.  These  technology  professionals  have
become empowered to influence the selection, and often the purchase, of products needed to rapidly solve the problems they confront.

We serve the entire IT market uniquely and efficiently with our SolarWinds Model. Technology professionals use our products in organizations ranging in size
from very small businesses to large enterprises. Our products are designed to do the complex work of monitoring and managing networks, systems and applications
across  on-premise,  cloud  and  hybrid  IT  environments  without  the  need  for  customization  or  professional  services.  Many  of  our  products  are  built  on  common
technology platforms that enable our customers to easily purchase and deploy our products individually or as integrated suites as their needs evolve. We utilize a
cost-efficient,  integrated  global  product  development  model  and  have  expanded  our  offerings  over  time  through  both  organic  development  and  strategic
acquisitions.

We market and sell our products directly to technology professionals with a high-velocity, low-touch, digital marketing and direct inside sales approach that
we  call  “selling  from  the  inside.”  We  have  built  a  highly  flexible  and  analytics-driven  marketing  model  designed  to  efficiently  drive  website  traffic  and  high-
quality  leads.  We  also  engage  using  our  online  community,  THWACK.  This  community  is  designed  to  train  and  inform  technology  professionals  about  our
products,  keep  us  connected  to  them  and  provide  network  effects  to  amplify  word-of-mouth  marketing  for  our  products.  Our  sales  team  uses  a  prescriptive
approach designed to manage these leads and quickly sell our products pursuant to our standard pricing and contract terms. We do not utilize an outside sales force
or provide professional services.

Technology professionals often find our products when they are online searching for a solution to address a specific need and use our full-featured trials to
experience  our  purpose-built,  powerful  and  easy  to  use  products  in  their  own  environments.  These  experiences  often  lead  to  initial  purchases  of  one  or  more
products and, over time, purchases of additional products and advocacy within both their organizations and their networks of technology professionals.

We extend our sales reach  through  our MSP customers,  who provide  IT management  as a service  and rely  on our products  to manage and monitor the IT
environments of their end customers. Our MSP customer base enables us to reach across a fragmented end market opportunity of millions of organizations and
access a broader universe of customers. We benefit from the addition of end customers served by our MSP customers, the proliferation of devices managed by
those MSPs and the expansion of products used by those MSPs to manage end customers’ IT infrastructures.

We have grown while maintaining high levels of operating efficiency. We derive our revenue from a combination of subscription revenue from the sale of our
MSP, application performance management and IT service management, or ITSM products, and license and maintenance revenue from the sale of our on-premise
network  and  IT  operations  management  perpetual  license  products.  Over  time,  we  have  significantly  increased  our  subscription  and  maintenance  revenue  and
intend  to  grow  our  revenue  and  cash  flow  by  gaining  new  customers,  increasing  penetration  within  our  existing  customer  base,  expanding  our  international
footprint, bringing new products to market and expanding into new markets through organic development and targeted acquisitions.

SolarWinds Corporation was incorporated in the State of Delaware in 2015 under the name Project Aurora Parent, Inc. It changed its name to SolarWinds

Parent, Inc. in May 2016, and in May 2018 changed its name to SolarWinds Corporation.

The SolarWinds Model

At SolarWinds, we do things differently. The focus and discipline that we bring to our business distinguish us in a highly competitive landscape.

We believe that growth and profitability are not conflicting priorities. We designed our business to allow us to grow and generate significant positive cash

flow at the same time.

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At  the  heart  of  everything  we  do  as  a  company  is  the  SolarWinds  Model,  which  consists  of  five  principles  that  guide  our  business  and  help  explain  why

technology professionals choose our products:

Focus on the Technology Professional

We  are  committed  to  understanding  technology  professionals  and  the  daily  challenges  that  they  face  managing  the  complex,  ever-changing  demands  of
business-critical IT environments. We have a substantial customer base and community of technology professionals. We engage with them on a daily basis through
digital marketing and online communications.  These include THWACK, our online community that provides forums to registered members, tools and valuable
resources;  several  company-sponsored  blogs  in  which  we  provide  perspectives  and  information  relevant  to  the  IT  management  market;  and  web-based  events
designed to train and inform participants about deeper aspects of our products. We don’t have to guess about what they need, we just ask.

Build Great Products for the Entire Market

Organizations  of  all  sizes  have  complex  IT  environments  that  make  managing  IT  challenging.  Our  commitment  to  technology  professionals  allows  us  to
deliver products that solve well-understood IT problems simply, quickly and affordably for the entire market, from very small businesses to the largest of global
enterprises, regardless of whether their IT is managed internally or through an MSP.

We  design  our  products  to  be  easy  to  access,  try,  buy,  deploy  and  use.  Many  of  our  products  are  built  on  common  technology  platforms  that  enable  our
customers  to  purchase  and  implement  our  products  individually,  and  then  add  additional  product  or  products  as  needed.  Or  they  can  buy  multiple  products  as
integrated suites. This allows customers to buy what they need, when they need it, and grow as their needs evolve.

Capture Demand Using Cost-Efficient, Mass-Reach Digital Marketing

We utilize digital marketing to directly reach technology professionals of all levels of sophistication managing IT environments of all levels of complexity and

size. They are online every day interacting with their peers, learning about new technologies and searching for solutions to their problems.

Over the past decade, we have honed our use of online tools to find, communicate with and sell to our potential customers of all levels of sophistication with
environments of all levels of complexity and size. We believe we build credibility and confidence in our products by being present and active in the communities
and on the sites that technology professionals trust.

Sell from the Inside

We are committed to selling from the inside. We adhere to a prescriptive process and metrics-based approach that drives predictability and consistency and

has helped us add new customers and grow our relationships with existing customers.

The  size  and  organization  of  our  sales  force  enables  us  to  reach  thousands  of  technology  professionals  each  day.  We  close  the  smallest  and  most  simple
transactions to our largest and most complex deals efficiently without the need for a traditional outside sales force, product customization or professional services.
Our sales team uses a prescriptive approach designed to manage these leads and quickly sell our products pursuant to our standardized pricing and contract terms.
We believe our selling motion reflects how our customers prefer to do business.

Focus on the Long-Term Value of the Relationship with Our Customers

When our customers experience the value of our products, our investment in our product portfolio and our responsiveness to their changing needs, they often
grow  their  relationship  with  us  and  become  our  advocates  within  both  their  organizations  and  their  networks  of  technology  professionals.  The  power  of  our
approach is evidenced by the long-term relationships we have with our customers which is reflected in our strong customer retention rates.

Growth Strategies

We intend to extend our leadership in IT infrastructure management and grow our market share in adjacent areas of IT operations with powerful yet easy to

use software products designed to manage “all things IT” across hybrid IT environments. The following are key elements of our growth strategy:

Win New Customers Using the SolarWinds Model

The SolarWinds Model allows us to win new customers in existing markets where our products and our model give us a competitive advantage. Our efficient
marketing and sales model and powerful brand recognition and trust among technology professionals have enabled us to increase our customer base. We intend to
leverage our ability to efficiently attract new customers to continue to increase our overall customer base.

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Increase Penetration Within Our Existing Customer Base

Many of our customers make an initial purchase to meet an immediate need, such as network or application performance monitoring in a small portion of their
IT infrastructure, and then subsequently purchase additional products for other use cases or expansion across their organization. Once our customers have used our
products within their IT environment, we are well positioned to help identify additional products that offer further value to those customers. We continue to refine
our  sales  effort  to  better  target  our  marketing  and  sales  efforts  and  expand  the  sales  of  our  products  within  organizations,  particularly  those  that  have  multiple
purchasers of our IT management products. 

Increase Our International Footprint

We  believe  a  substantial  market  opportunity  exists  to  increase  our  international  footprint  across  all  of  our  product  lines.  In  particular,  our  application
performance management and ITSM products, which are currently sold primarily in North America, have strong international expansion potential. We have made
significant investments in recent years to increase our sales and marketing operations internationally, and expect to continue to invest to grow our international
sales and global brand awareness.

Continue to Innovate

We intend to continue focusing on innovation and bringing new products and tools to market that address problems that technology professionals are asking us
to  solve.  We  also  intend  to  continue  providing  frequent  feature  releases  to  our  existing  products.  We  are  focused  on  enhancing  the  overall  integration  of  our
products to improve our value proposition and allow our customers to further benefit from expanding their usage of our products as their needs evolve.

Expand into New Markets Aligned with the SolarWinds Model

We have successfully entered new markets and expanded our product offerings to solve a broader set of challenges for customers. For example, in recent years
we  broadened  our  product  offerings  to  address  the  database,  storage,  cloud,  MSP  and  ITSM  markets.  We  intend  to  further  expand  into  markets  where  our
SolarWinds Model provides us with competitive advantages.

Pursue Targeted Acquisitions of Products and Technologies

We have successfully acquired and integrated businesses and technologies in the past that provided us with new product offerings and capabilities and helped
us to establish positions in new segments and markets. We intend to continue making targeted acquisitions that complement and strengthen our product portfolio
and capabilities or provide access to new markets. We evaluate acquisition opportunities to assess whether they will be successful within the SolarWinds Model.
We believe our ability to effectively transition acquired companies and products to the SolarWinds Model represents a unique opportunity for our business.

Our Customers and Market

We designed the SolarWinds Model to reach all sizes of businesses. Our customers represent organizations ranging in size from very small businesses to large

enterprises. Customers often initially purchase one of our products to solve a known problem and then expand their purchases over time.

As of December 31, 2019, we had over 320,000 customers. We define customers as individuals or entities that have purchased one or more of our products
under a unique customer identification number since our inception for our perpetual license products and individuals or entities that have an active subscription for
at least one of our subscription products. Each unique customer identification number constitutes a separate customer regardless of the amount purchased. We may
have  multiple  purchasers  of  our  products  within  a  single  organization,  each  of  which  may  be  assigned  a  unique  customer  identification  number  and  deemed  a
separate customer.

The SolarWinds Model allows us to both sell to a broad group of potential customers and close large transactions with significant customers. At the same time,
we designed the SolarWinds Model to reach businesses that outsource the management of some or all of their IT infrastructure to MSPs. We reach SMBs through
MSPs and directly, including those SMBs that may purchase a single product to solve a known problem.

Organizations  across  industries  are  using  technology  and  software  to  drive  business  success  and  competitive  differentiation.  As  the  landscape  for  IT
infrastructure and software deployment worldwide rapidly changes to meet businesses’ evolving needs, the performance, speed, availability and security of IT has
become critical to business strategy. The job of the technology professionals who deploy and manage these environments is more challenging than ever.

Growing IT Complexity Creates Significant Challenges for Organizations

As organizations  deploy  and  rely  on a  mix  of  on-premise,  public  and  private  cloud  and  hybrid  IT  environments,  they  require  performance  monitoring  and

management solutions that work across their increasingly complex environments and provide full visibility into performance.

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Empowerment of the Technology Professional

The  technology  professionals  charged  with  managing  these  infrastructures  are  increasingly  responsible  for  making  technology  choices  to  help  ensure
performance  of  IT  infrastructure  meets  the  needs  of  the  business.  Additionally,  the  democratization  of  IT  spend  has  shifted  influence  in  software  purchase
decisions  from  the  highest  levels  of  an  organization’s  IT  department  to  technology  professionals,  who  can  have  different  perspectives  from  CIOs  or  other  IT
decision-makers. We have found that technology professionals prefer to trial software products in real time to determine if the products meet their needs. They also
want the flexibility to select from a range of IT management products to find those best suited to address their specific challenges. In this environment, technology
professionals are among the biggest influencers of software-purchasing decisions within their organizations.

Organizations Have Choices in Allocating Resources to Manage IT

Efficiently managing IT and quickly resolving problems are paramount for organizations of all sizes. However, as IT complexity grows, organizations must
determine how to allocate their resources to best manage their IT needs. Organizations can choose to manage their own IT infrastructure or buy IT management as
a service through MSPs. MSPs maintain and operate an organization’s IT environment and can deliver the full range of IT solutions, including network monitoring,
server  and  desktop  management,  backup  and  recovery  and  IT  security.  For  many  smaller  organizations  that  lack  the  time,  resources  and  technical  expertise  to
manage complex IT environments, MSPs can improve the efficacy of their IT strategy without significant capital investment. For larger organizations, MSPs can
replace or supplement in-house capabilities.

Limitations of Alternative Solutions

Alternative  IT  management  solutions  have  limitations  that  impair  their  ability  to  efficiently  serve  the  unique  needs  of  technology  professionals.  These

solutions can be expensive, complicated and inflexible and may require significant professional services to customize, implement, operate and maintain.

Given the challenges associated with operating  across a complex range of dynamic, hybrid IT environments and the limited ability of existing solutions to
address these challenges in the ways that technology professionals want them addressed, we believe there is a significant market opportunity for broad hybrid IT
management solutions purpose-built to serve the needs of technology professionals.

Product Portfolio and Technology Platforms

We  offer  over  50  infrastructure-location  agnostic  products  to  monitor  and  manage  network,  systems,  desktop,  application,  storage,  database,  website
infrastructures and IT service desks. We intend to continue to innovate and invest in areas of product development that bring new products to market and enhance
the  functionality,  ease  of  use  and  integration  of  our  current  products.  We  may  also  introduce  new  technology  through  relationships  with  other  technology
companies. We believe this will strengthen the overall value proposition of our products in any IT environment.

Our product development is guided by principles that provide a development framework that allows us to respond quickly to the market and deliver a broad

suite of products designed to solve problems that are commonly understood and shared by our customers. Our core product development principles are:

1. We purpose-build products for technology professionals.

2. Our roadmaps are guided by a large community of users rather than by a select few large customers.

3. We develop products that are intended to sell themselves and be easy to use, powerful and immediately valuable to users.

4. We design and develop our products to integrate and complement each other while providing a consistent user experience.

We believe we have one of the broadest product portfolios of IT monitoring and management software across the industry, providing deep visibility into web,
application, database, virtual resources, storage, and network performance. Our products monitor applications and their supporting infrastructure, while remaining
infrastructure-location agnostic. Our products monitor applications in the cloud via an agent, agentlessly, or by using information from cloud providers’ APIs.

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IT Operations Management Products

Targeted for ITOps, DevOps, and IT security Professionals, our IT Operations Management (ITOM) products provide hybrid IT performance  management
with  a  deep  visibility  into  applications,  IT  infrastructures,  and  the  full  IT  stack,  while  remaining  infrastructure-location  agnostic.  Our  comprehensive  ITOM
portfolio covers the needs of all IT professionals and their hybrid IT environments. A one-stop shop for IT management, our product capabilities include, network
management,  infrastructure  management,  and  application  performance  management  to  service  management  and  IT  security.  Our  ITOM  products  include  the
products we categorized as core IT, cloud management and ITSM products in previous filings. Our decision to combine these products into this new group reflects
the desire to align with how our customers think about and use our products to solve the interconnected problems of hybrid IT management.

Our  suite  of  network  management  software  provides  real-time  visibility  into  network  utilization  and  bandwidth  as  well  as  the  ability  to  quickly  detect,
diagnose and resolve network performance problems. Our suite of infrastructure management products monitors and analyzes the performance of applications and
their supporting infrastructure, including websites, servers, physical, virtual and cloud infrastructure, storage and databases. We also help our customers strengthen
their security and compliance posture with our automated network configuration, backup and log and event management products.

Our  suite  of  application  performance  management  software  enables  visibility  into  log  data,  cloud  infrastructure  metrics,  applications,  tracing,  and  web
performance  management.  We  sell  individual  products  that  address  each  of  these  areas,  or  we  also  offer  AppOptics,  which  integrates  application  performance,
server infrastructure monitoring, and customer metrics into one unified, cloud-based solution.

Our service management software provides a robust and easy-to use comprehensive, ITIL-compliant service desk solution for companies of all sizes. We help
our  customers  manage  their  employee  service  challenge  needs  whether  through  simple  ticketing  or  a  powerful  ITSM  solution,  removing  the  manual  burden  of
managing incoming tickets and tracking technology assets with the products cutting-edge automation, artificial intelligence and machine learning capabilities.

Our hybrid IT offerings are highly scalable and can be added alongside existing products in a modular fashion. The integration of our products combines data
from multiple parts of the IT stack to provide a single, unified application centric view and customer experience. Our IT operations management products also
enable a single dashboard to view real-time application metrics regardless of whether the applications are deployed across multiple data centers or cloud vendors
globally.

MSP Products

Our portfolio targeted for MSPs delivers broad, scalable IT service management solutions to enable MSPs to deliver outsourced IT services for their SMB
end-customers  and  more  efficiently  manage  their  own  businesses.  Our  core  remote  monitoring  and  management  software,  which  remotely  monitors  desktops,
laptops,  servers,  network  and  mobile  devices  across  operating  systems  and  platforms,  integrates  with  a  broad  offering  of  MSP-focused  products  on  a  common
platform including endpoint detection and response, patch management, backup, anti-virus, web protection, risk assessment, help desk/service ticketing, password

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management and application management. We also offer an email protection and archiving platform on a standalone basis that protects businesses from phishing,
malware and other email-borne threats.

Marketing and Sales

We market and sell our products directly to technology professionals with a low-touch, high-velocity digital marketing and “selling from the inside” motion
that we believe is unique and hard to replicate in the software industry. Our marketing and sales process allows us to effectively capture demand and maintain high
levels of sales productivity at low customer acquisition costs.

We target our marketing efforts and selling motion directly at network, systems, DevOps and MSP professionals within organizations versus the organizations
themselves. We believe this approach provides us with a significant advantage in today’s environment in which purchasing influence and power is shifting from
traditional procurement to the technology professionals themselves.

Marketing

We  have  built  a  highly  flexible  and  analytics-driven  direct  marketing  model  designed  to  efficiently  drive  website  traffic  and  high-quality  leads  that  are
typically  trials  of  full-featured  products  from  our  websites.  By  providing  trials  of  full-featured  products  we  enable  prospective  customers  to  easily  explore  the
capabilities of our products and easily transition from trial to sale. We also have a marketing motion directed at current customers designed to educate them about
features of products they own, products they do not own and how to trial new products.

We  make  broad  use  of  digital  marketing  tools  including  search  engines,  targeted  email  campaigns,  localized  websites,  free  IT  management  tools,  display

advertising, affiliate marketing, social media, e-book distribution, video content, blogging and webinars.

We  also  engage  using  our  online  community,  THWACK.  Within  THWACK,  we  provide  forums,  solutions,  tools,  webinars,  content  and  other  valuable
resources relevant to the IT management market. This community is designed to train and inform technology professionals about our products, keep us connected
to them and provide network effects to amplify word-of-mouth marketing for our products.

Sales

We refer to our selling motion as “selling from the inside.” This approach is rooted in having our sales organization physically located in our offices, selling
online or over the phone, using a prescriptive approach to managing leads and adhering to standardized pricing and contract terms. We close transactions of all
sizes and locations through our selling from the inside approach. We do not employ any outside sales personnel.

Our sales organization is divided into our dedicated sales team and our retention and maintenance renewal team. Our dedicated sales team focuses exclusively
on sales of new products to new and existing customers. Our dedicated sales team receives high-quality leads from our marketing motion and engages with the
prospect to close the sale. We adhere to a disciplined, data-driven approach to converting leads quickly and efficiently based on our understanding of the prospect’s
specific product demands and the inflection points in the selling process.

Our  retention  and  maintenance  renewal  team  focuses  exclusively  on  renewing  our  subscription  and  maintenance  agreements  with  our  customers.  Our

conversations with these customers begin months before the renewal date to support our customers, and we work with them through the renewal process.

We also sell our software through distributors and resellers to supplement our direct sales force, expand our global presence, reach various market segments
and help us to initiate and fulfill sales orders from state, local and federal governments and those commercial customers that prefer to make purchases through a
particular reseller. We contract directly with end customers when we sell our products through channel partners. We have a number of resellers who are proactively
creating demand for our products and bring new opportunities and customers to us. In addition to selling to SMBs directly, we also deliver our technology to SMBs
through our MSP customers, who use our products to provide outsourced IT management services to these SMBs.

Research and Development

Our research and development organization is primarily responsible for the design, development, testing and deployment of new products and improvements

to existing products, with a focus on ensuring that our products integrate and complement one another.

We have designed our software development process to be responsive to customer needs, cost efficient and agile. In our process, we work closely with our
user community throughout the development process, to build what is needed for the problems technology professionals face every day. This includes regularly
having a subset of our customers participate in validating that our product use cases and features will solve their problems.

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Over more than a decade, we have honed our approach to building a development organization that allows us to build products and enhance existing products
quickly, efficiently, and cost-effectively. Our low-cost global development model allows us to source from a large pool of talented resources by participating in
multiple labor markets to match the best person to each role, at the most efficient cost. We utilize small scrum teams, each dedicated to specific product modules
that follow a standard set of practices to build and test their code continuously. We share our development values across our offices and aim to assign meaningful
design and development work to our international locations.

We believe that we have developed a differentiated process that allows us to release new software rapidly, cost effectively and with a high level of quality.

Competition

We operate in a highly competitive industry that is characterized by constant change and innovation. Changes in networks, applications, devices, operating

systems and deployment environments result in evolving customer requirements. Our competitors and potential competitors include:

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large network management and IT vendors such as Cisco Systems, MicroFocus, CA Technologies, IBM and BMC Software; and

smaller  companies  in  the  cloud  and  application  monitoring  and  the  MSP  IT  tools  markets,  where  we  do  not  believe  that  a  single  or  small  group  of
companies has achieved market leadership.

We believe the principal competitive factors in our market are:

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brand awareness and reputation among technology professionals, including IT professionals, DevOps professionals and MSPs;

product capabilities, including scalability, performance and reliability;

ability to solve problems for companies of all sizes and infrastructure complexities;

ease of use;

total cost of ownership;

flexible deployment models, including on-premise, in the cloud or in a hybrid environment;

strength of sales and marketing efforts; and

focus on customer success.

We believe that we compete effectively across these factors as our products and marketing efforts have been designed with these criteria as guideposts.

Intellectual Property

We rely on a combination of patent, copyright, trademark, trade dress and trade secret laws, as well as confidentiality procedures and contractual restrictions,
to  establish  and  protect  our  proprietary  rights.  These  laws,  procedures  and  restrictions  provide  only  limited  protection.  As  of  December  31,  2019,  we  owned
approximately 33 issued U.S. patents and 172 issued foreign patents, with expiration dates ranging from December 2026 to November 2037. We have also filed
approximately  58 currently  pending patent  applications,  but we cannot guarantee  that  patents will be issued with respect  to our current  patent applications  in a
manner that gives us the protection that we seek or at all. Our patents and any future patents issued to us may be challenged, invalidated or circumvented and may
not provide sufficiently broad protection or may not prove to be enforceable in actions against alleged infringers.

We  endeavor  to  enter  into  confidentiality  and  invention  assignment  agreements  with  our  employees  and  contractors  and  with  parties  with  which  we  do
business in order to limit access to and disclosure of, and safeguard our ownership of, our proprietary information. We cannot be certain that the steps we have
taken will prevent unauthorized use or reverse engineering of our technology. Moreover, others may independently develop technologies that are competitive with
ours or that infringe our intellectual property, and policing unauthorized use of our technology and intellectual property rights can be difficult. The enforcement of
our intellectual property rights also depends on any legal actions against these infringers being successful, but these actions may not be successful, even when our
rights have been infringed.

Furthermore, effective patent, trademark, trade dress, copyright and trade secret protection may not be available in every country in which our products are
available or where we have operations. In addition, the legal standards relating to the validity, enforceability and scope of protection of intellectual property rights
are uncertain and still evolving.

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Employees

As of December 31, 2019,  we  had  3,251 employees,  of which  1,161 were  employed  in  the  United  States  and  2,090 were  employed  outside  of  the  United

States. We consider our current relationship with our employees to be good. We are not party to any collective bargaining agreement.

Additional Information

Our website address is www.solarwinds.com. Our website and the contents therein or connected thereto are not intended to be incorporated into this Annual
Report on Form 10-K. Through a link on the Investor Relations section of our website, we make available the following filings as soon as reasonably practicable
after they are electronically filed with or furnished to the SEC: our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K,
and any amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Exchange Act. All such filings are available free of charge. In
addition, the SEC maintains an Internet site (http://www.sec.gov) that contains reports, proxy and information statements, and other information regarding issuers
that file electronically with the SEC.

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ITEM 1A. RISK FACTORS

Risks Related to Our Business and Industry

Our quarterly revenue and operating results may fluctuate in the future because of a number of factors, which makes our future results difficult to predict and
could cause our operating results to fall below expectations or the guidance we may provide in the future.

We believe our quarterly revenue and operating results may vary significantly in the future. As a result, you should not rely on the results of any one quarter as

an indication of future performance and period-to-period comparisons of our revenue and operating results may not be meaningful.

Our quarterly results of operations may fluctuate as a result of a variety of factors, including, but not limited to, those listed below, many of which are outside

of our control:

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our ability to maintain and increase sales to existing customers and to attract new customers;

decline in maintenance or subscription renewals;

our ability to capture a significant volume of qualified sales leads;

our ability to convert qualified sales leads into new business sales at acceptable conversion rates;

the  amount  and  timing  of  operating  expenses  and  capital  expenditures  related  to  the  expansion  of  our  operations  and  infrastructure  and  customer
acquisition;

our failure to achieve the growth rate that was anticipated by us in setting our operating and capital expense budgets;

potential foreign exchange gains and losses related to expenses and sales denominated in currencies other than the functional currency of an associated
entity;

fluctuations in foreign currency exchange rates that may negatively impact our reported results of operations;

the timing of revenue and expenses related to the development or acquisition of technologies, products or businesses;

potential goodwill and intangible asset impairment charges and amortization associated with acquired businesses;

the timing and success of new product, enhancements or functionalities introduced by us or our competitors;

our ability to obtain, maintain, protect and enforce our intellectual property rights;

changes in our pricing or licensing model or those of our competitors;

the impact of new accounting pronouncements;

occasional large customer orders, including in particular those placed by the U.S. federal government;

unpredictability and timing of buying decisions by the U.S. federal government;

general  economic,  industry  and  market  conditions  that  impact  expenditures  for  enterprise  IT  management  software  in  the  United  States  and  other
countries where we sell our software;

significant security breaches, technical difficulties or interruptions to our products; and

changes in tax rates in jurisdictions in which we operate.

Fluctuations in our quarterly operating results might lead analysts to change their models for valuing our common stock. As a result, our stock price could

decline rapidly and we could face costly securities class action suits or other unanticipated issues.

If we are unable to capture significant volumes of high quality sales leads from our digital marketing initiatives, it could adversely affect our revenue growth
and operating results.

Our digital marketing program is designed to efficiently and cost-effectively drive a high volume of website traffic and deliver high quality leads, which are
generally trials of our products, to our sales teams. We drive website traffic and capture leads through various digital marketing initiatives, including search engine
optimization, or SEO, targeted email campaigns, localized websites, social media, e-book distribution, video content, blogging and webinars. If we fail to drive a
sufficient amount of website traffic or capture a sufficient volume of high quality sales leads from these activities, our revenue may not grow as expected or could
decrease. If these activities are unsuccessful, we may be required to increase our sales and marketing expenses, which may not be offset by additional revenue, and
could adversely affect our operating results.

Our digital marketing initiatives may be unsuccessful in driving high volumes of website traffic and generating trials of our products, resulting in fewer high
quality sales leads, for a number of reasons. For example, technology professionals often find our products when they are online searching for a solution to address
a  specific  need.  Search  engines  typically  provide  two  types  of  search  results,  algorithmic  and  purchased  listings,  and  we  rely  on  both.  The  display,  including
rankings,  of  unpaid  search  results  can  be  affected  by  a  number  of  factors,  many  of  which  are  not  in  our  direct  control,  and  may  change  frequently.  Our  SEO
techniques have been developed to work with existing search algorithms used by the major search engines. However, major search engines

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frequently modify their search algorithms and such modifications could cause our websites to receive less favorable placements, which could reduce the number of
technology professionals who visit our websites. In addition, websites must comply with search engine guidelines and policies that are complex and may change at
any  time.  If  we  fail  to  follow  such  guidelines  and  policies  properly,  search  engines  may  rank  our  content  lower  in  search  results  or  could  remove  our  content
altogether from their indexes. If our websites are displayed less prominently, or fail to appear in search result listings in response to search inquiries regarding IT
management  problems  through  Internet  search  engines  for  any  reason,  our  website  traffic  could  significantly  decline,  requiring  us to  incur  increased  marketing
expenses to replace this traffic. Any failure to replace this traffic could reduce our revenue.

In addition, the success of our digital marketing initiatives depends in part on our ability to collect customer data and communicate with existing and potential
customers  online  and through  phone calls.  As part  of the  product  evaluation  trial  process  and during our sales  process,  most of our customers  agree  to receive
emails  and  other  communications  from  us.  We  also  use  tracking  technologies,  including  cookies  and  related  technologies,  to  help  us  track  the  activities  of  the
visitors to our websites. However, as discussed in greater detail below, we are subject to a wide variety of data privacy and security laws and regulations in the
U.S.  and  internationally  that  affect  our  ability  to  collect  and  use  customer  data  and  communicate  with  customers  through  email  and  phone  calls.  Several
jurisdictions have proposed or adopted laws that restrict or prohibit unsolicited email or “spam” or regulate the use of cookies, including the European Union’s
General Data Protection Regulation. These new laws and regulations may impose significant monetary penalties for violations and complex and often burdensome
requirements in connection with sending commercial email or other data-driven marketing practices. As a result of such regulation, we may be required to modify
or discontinue our existing marketing practices, which could increase our marketing costs.

If we are unable to sell products to new customers or to sell additional products or upgrades to our existing customers, it could adversely affect our revenue
growth and operating results.

To increase our revenue, we must regularly add new customers, including new customers within existing client organizations, and sell additional products or
upgrades to existing customers. Even if we capture a significant volume of leads from our digital marketing activities, we must be able to convert those leads into
sales of our products in order to achieve revenue growth.

We primarily rely on our direct sales force to sell our products to new and existing customers and convert qualified leads into sales using our low-touch, high-
velocity sales model. Accordingly, our ability to achieve significant growth in revenue in the future will depend on our ability to recruit, train and retain sufficient
numbers of sales personnel, and on the productivity of those personnel. We plan to continue to expand our sales force both domestically and internationally. Our
recent and planned personnel additions may not become as productive as we would like or in a timely manner, and we may be unable to hire or retain sufficient
numbers of qualified individuals in the future in the markets where we do or plan to do business. If we are unable to sell products to new customers and additional
products  or  upgrades  to  our  existing  customers  through  our  direct  sales  force  or  through  our  channel  partners,  which  supplement  our  direct  sales  force  by
distributing our products and generating sales opportunities, we may be unable to grow our revenue and our operating results could be adversely affected.

We offer and sell our products to two main groups of customers: technology professionals, who use our ITOM products to manage their organization’s own IT
infrastructure, and managed service providers, or MSPs, who use our MSP products to manage their end clients’ IT infrastructure. In addition to the growth in our
ITOM offerings since our inception, since 2013, we have also devoted significant resources to expanding our MSP offerings. If we fail to continue to add MSP
customers, our business and operating results may be harmed.

Our business depends on customers renewing their maintenance or subscription agreements. Any decline in renewal or net retention rates could harm our
future operating results.

The significant majority of our revenue is recurring and consists of maintenance revenue and subscription revenue. Our perpetual license products typically
include the first year of maintenance as part of the initial price. Our subscription products generally have recurring monthly or annual subscription periods. Our
customers have no obligation to renew their maintenance or subscription agreements after the expiration of the initial period. Additionally, customers could cancel
their subscription agreements prior to the expiration of the subscription period, which could result in us recognizing less subscription revenue than expected over
the term of the agreement.

It is difficult to accurately predict long-term customer retention. Our customers’ maintenance renewal rates and subscription net retention rates may decline or
fluctuate as a result of a number of factors, including their level of satisfaction with our products, the prices of our products, the prices of products and services
offered by our competitors or reductions in our customers’ spending levels. If our customers do not renew their maintenance or subscription arrangements or if
they renew them on less favorable terms, our revenue may decline and our business will suffer. A substantial portion of our quarterly maintenance and subscription
revenue is attributable to agreements entered into during previous quarters. As a result, if there is a decline in renewed maintenance or subscription agreements in
any  one  quarter,  only  a  small  portion  of  the  decline  will  be  reflected  in  our  revenue  recognized  in  that  quarter  and  the  rest  will  be  reflected  in  our  revenue
recognized in the following four quarters or more.

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We  have  experienced  substantial  growth  in  recent  years,  and  if  we  fail  to  manage  our  growth  effectively,  we  may  be  unable  to  execute  our  business  plan,
maintain high levels of customer satisfaction or adequately address competitive challenges, and our financial performance may be adversely affected.

Our business has rapidly grown, which has resulted in large increases in our number of employees, expansion of our infrastructure, new internal systems and
other significant changes and additional complexities. We increased our total number of employees to 3,251 as of December 31, 2019 from 2,738 as of December
31, 2018. While we intend to further expand our overall business, customer base, and number of employees, our historical growth rate is not necessarily indicative
of  the  growth  that  we  may  achieve  in  the  future.  The  growth  in  our  business  generally  and  our  management  of  a  growing  workforce  and  customer  base
geographically dispersed across the U.S. and internationally will require substantial management effort, infrastructure and operational capabilities. To support our
growth, we must continue to improve our management resources and our operational and financial controls and systems, and these improvements may increase our
expenses more than anticipated and result in a more complex business. We will also have to anticipate the necessary expansion of our relationship management,
implementation, customer service and other personnel to support our growth and achieve high levels of customer service and satisfaction. Our success will depend
on  our  ability  to  plan  for  and  manage  this  growth  effectively.  If  we  fail  to  anticipate  and  manage  our  growth  or  are  unable  to  provide  high  levels  of  customer
service, our reputation, as well as our business, results of operations and financial condition, could be harmed.

Because our long-term success depends on our ability to operate our business internationally and increase sales of our products to customers located outside of
the United States, our business is susceptible to risks associated with international operations.

We have international operations in the Republic of Ireland, the United Kingdom, Canada, the Czech Republic, Poland, Belarus, Romania, Austria, Germany,
Portugal, the Netherlands, Sweden, Switzerland, Israel, Australia, Japan, Singapore and the Philippines and we market and sell our products worldwide. We expect
to  continue  to  expand  our  international  operations  for  the  foreseeable  future.  The  continued  international  expansion  of  our  operations  requires  significant
management attention and financial resources and results in increased administrative and compliance costs. Our limited experience in operating our business in
certain regions outside the United States increases the risk that our expansion efforts into those regions may not be successful. In particular, our business model
may not be successful in particular countries or regions outside the United States for reasons that we currently are unable to anticipate. We are subject to risks
associated with international sales and operations including, but not limited to:

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fluctuations in currency exchange rates (which we hedge only to a limited extent at this time);

the complexity of, or changes in, foreign regulatory requirements;

difficulties in managing the staffing of international operations, including compliance with local labor and employment laws and regulations;

potentially  adverse  tax  consequences,  including  the  complexities  of  foreign  value  added  tax  systems,  overlapping  tax  regimes,  restrictions  on  the
repatriation of earnings and changes in tax rates;

dependence on resellers and distributors to increase customer acquisition or drive localization efforts;

the burdens of complying with a wide variety of foreign laws and different legal standards;

increased financial accounting and reporting burdens and complexities;

longer payment cycles and difficulties in collecting accounts receivable;

longer sales cycles;

political, social and economic instability;

war, terrorist attacks and security concerns in general;

reduced or varied  protection  for  intellectual  property  rights  in some countries  and the risk of potential  theft or compromise  of our technology,  data or
intellectual property in connection with our international operations, whether by state-sponsored malfeasance or other foreign entities or individuals;

laws and policies of the U.S. and other jurisdictions affecting international trade (including import and export control laws, tariffs and trade barriers); 

the risk of U.S. regulation of foreign operations; and

other factors beyond our control such as natural disasters and pandemics.

The occurrence of any one of these risks could negatively affect our international business and, consequently, our operating results. We cannot be certain that
the  investment  and  additional  resources  required  to  establish,  acquire  or  integrate  operations  in  other  countries  will  produce  desired  levels  of  revenue  or
profitability. If we are unable to effectively manage our expansion into additional geographic markets, our financial condition and results of operations could be
harmed.

In particular, we operate much of our research and development activities internationally and outsource a portion of the coding and testing of our products and

product enhancements to contract development vendors. We believe that performing research and

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development in our international facilities and supplementing these activities with our contract development vendors enhances the efficiency and cost-effectiveness
of our product development. If we experience problems with our workforce or facilities internationally, we may not be able to develop new products or enhance
existing products in an alternate manner that may be equally or less efficient and cost-effective.

In June 2016, the United Kingdom’s electorate voted in a referendum to voluntarily depart from the European Union, commonly referred to as “Brexit.” The
United Kingdom approved the Withdrawal Agreement and left the European Union on January 31, 2020. We are monitoring developments related to Brexit during
the transition period and the potential effects of Brexit on our business remain unclear. Since we have operations in the UK and Europe, Brexit could potentially
have  corporate  structural  consequences,  adversely  change  tax  benefits  or  liabilities  and  disrupt  some  of  the  markets  and  jurisdictions  in  which  we  operate.  In
addition, Brexit could lead to legal uncertainty and potentially divergent national laws and regulations as the United Kingdom determines which European Union
laws to replace or replicate.

We operate in highly competitive markets, which could make it difficult for us to acquire and retain customers at historic rates.

We operate in a highly competitive industry. Competition in our market is based primarily on brand awareness and reputation; product capabilities, including
scalability, performance and reliability; ability to solve problems for companies of all sizes and infrastructure complexities; ease of use; total cost of ownership;
flexible deployment models, including on-premise, in the cloud or in a hybrid environment; strength of sales and marketing efforts; and focus on customer service.
We often compete to sell our products against existing products or systems that our potential customers have already made significant expenditures to install. Many
of  our  current  and  potential  competitors  enjoy  substantial  competitive  advantages  over  us,  such  as  greater  brand  awareness  and  substantially  greater  financial,
technical and other resources. In addition, many of our competitors have established marketing relationships and access to larger customer bases, and have major
distribution  agreements  with  consultants,  system  integrators  and  resellers.  Given  their  larger  size,  greater  resources  and  existing  customer  relationships,  our
competitors may be able to compete and respond more effectively than we can to new or changing opportunities, technologies, standards or customer requirements.

We face competition from both large network management and IT vendors offering enterprise-wide software frameworks and services and smaller companies
in the cloud and application monitoring and the MSP IT tools markets. We also compete with network equipment vendors and IT operations management product
providers, as well as infrastructure providers and their native applications, whose products and services also address network and IT management requirements.
Our  principal  competitors  vary  depending  on  the  product  we  offer  and  include  large  network  management  and  IT  vendors  such  as  Cisco  Systems,  Inc.,  Micro
Focus  International  plc,  CA,  Inc.,  International  Business  Machines  Corporation  and  BMC  Software,  Inc.,  and  smaller  companies  in  the  cloud  and  application
monitoring and the MSP IT tools markets, where we do not believe that a single or small group of companies has achieved market leadership.

Some of our competitors have made acquisitions or entered into strategic relationships with one another to offer more comprehensive or bundled or integrated
product offerings. We expect this trend to continue as companies attempt to strengthen or maintain their market positions in an evolving industry and as companies
enter into partnerships or are acquired. Companies and alliances resulting from these possible consolidations and partnerships may create more compelling product
offerings and be able to offer more attractive pricing, making it more difficult for us to compete effectively.

Our actual operating results may differ significantly from information we may provide in the future regarding our financial outlook.

From  time  to  time,  we  may  provide  information  regarding  our  financial  outlook  in  our  quarterly  earnings  releases,  quarterly  earnings  conference  calls,  or
otherwise, that represents our management’s estimates as of the date of release. This information regarding our financial outlook, which includes forward-looking
statements,  will  be  based  on  projections,  including  those  related  to  certain  of  the  factors  listed  above,  prepared  by  our  management.  Neither  our  independent
registered public accounting firm nor any other independent expert or outside party will compile or examine the projections nor, accordingly, will any such person
express any opinion or any other form of assurance with respect thereto.

These projections will be based upon a number of assumptions and estimates that, while presented with numerical specificity, will be inherently subject to
significant business, economic and competitive uncertainties and contingencies, many of which will be beyond our control, and will also be based upon specific
assumptions with respect to future business decisions, some of which will change. We intend to state possible outcomes as high and low ranges, which will be
intended to provide a sensitivity analysis as variables are changed, but will not be intended to represent that actual results could not fall outside of the suggested
ranges.  The principal  reason that  we may in the  future release  such information  is to provide  a basis for our management  to discuss our business outlook with
analysts and investors. We do not accept any responsibility for any projections or reports published by analysts.

Information regarding our financial outlook would be necessarily speculative in nature, and it can be expected that some or all of the assumptions underlying
such information furnished by us will not materialize or will vary significantly from actual results. Accordingly, information that we may provide regarding our
financial outlook will only be an estimate of what management

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believes is realizable as of the date of release. Actual results will vary from our financial outlook, and the variations may be material and adverse. In light of the
foregoing, investors are urged to consider these factors, not to rely exclusively upon information we may provide regarding our financial outlook in making an
investment decision regarding our common stock, and to take such information into consideration only in connection with other information included in our filings
filed with or furnished to the SEC, including the “Risk Factors” sections in such filings.

Any failure to implement our operating strategy successfully or the occurrence of any of the events or circumstances set forth under “Risk Factors” in this
Annual Report on Form 10-K could result in our actual operating results being different from information we provide regarding our financial outlook, and those
differences might be adverse and material.

If we sustain system failures, cyberattacks against our systems or against our products, or other data security incidents or breaches, we could suffer a loss of
revenue and increased costs, exposure to significant liability, reputational harm and other serious negative consequences.

We are heavily dependent on our technology infrastructure to sell our products and operate our business, and our customers rely on our technology to help
manage their own IT infrastructure. Our systems and those of our third-party service providers are vulnerable to damage or interruption from natural disasters, fire,
power loss, telecommunication failures, traditional computer “hackers,” malicious code (such as viruses and worms), employee or contractor theft or misuse, and
denial-of-service  attacks,  as  well  as  sophisticated  nation-state  and  nation-state-supported  actors  (including  advanced  persistent  threat  intrusions).  The  risk  of  a
security  breach  or  disruption,  particularly  through  cyberattacks  or  cyber  intrusion,  including  by  computer  hacks,  foreign  governments,  and  cyber  terrorists,  has
generally increased the number, intensity and sophistication of attempted attacks, and intrusions from around the world have increased. In addition, sophisticated
hardware and operating system software and applications that we procure from third parties may contain defects in design or manufacture, including “bugs” and
other problems that could unexpectedly interfere with the operation of our systems.

Because the techniques used to obtain unauthorized access or to sabotage systems change frequently and generally are not identified until they are launched
against a target, we may be unable to anticipate these techniques or to implement adequate preventative measures. We may also experience security breaches that
may remain undetected for an extended period and, therefore, have a greater impact on the products we offer, the proprietary data contained therein, and ultimately
on our business.

The foregoing security problems could result in, among other consequences, damage to our own systems or our customers’ IT infrastructure or the loss or theft
of  our  or  our  customers’  proprietary  or  other  sensitive  information.  The  costs  to  us  to  eliminate  or  address  the  foregoing  security  problems  and  security
vulnerabilities  before  or  after  a  cyber  incident  could  be  significant.  Our  remediation  efforts  may  not  be  successful  and  could  result  in  interruptions,  delays  or
cessation of service and loss of existing or potential customers that may impede sales of our products or other critical functions. We could lose existing or potential
customers in connection with any actual or perceived security vulnerabilities in our websites or our products.

During the purchasing process and in connection with evaluations of our software, either we or third-party providers collect and use customer information,
including  personally  identifiable  information,  such  as  credit  card  numbers,  email  addresses,  phone  numbers  and  IP  addresses.  We  have  legal  and  contractual
obligations to protect the confidentiality and appropriate use of customer data. Despite our security measures, unauthorized access to, or security breaches of, our
software  or  systems  could  result  in  the  loss,  compromise  or  corruption  of  data,  loss  of  business,  severe  reputational  damage  adversely  affecting  customer  or
investor confidence, regulatory investigations and orders, litigation, indemnity obligations, damages for contract breach, penalties for violation of applicable laws
or  regulations,  significant  costs  for  remediation  and  other  liabilities.  We  have  incurred  and  expect  to  incur  significant  expenses  to  prevent  security  breaches,
including  deploying  additional  personnel  and  protection  technologies,  training  employees,  and  engaging  third-party  experts  and  consultants.  Our  errors  and
omissions insurance coverage covering certain security and privacy damages and claim expenses may not be sufficient to compensate for all liabilities we incur.

Acquisitions present many risks that could have a material adverse effect on our business and results of operations.

In order to expand our business, we have made several acquisitions and expect to continue making similar acquisitions and possibly larger acquisitions as part
of  our  growth  strategy.  The  success  of  our  future  growth  strategy  will  depend  on  our  ability  to  identify,  negotiate,  complete  and  integrate  acquisitions  and,  if
necessary, to obtain satisfactory debt or equity financing to fund those acquisitions. Acquisitions are inherently risky, and any acquisitions we complete may not be
successful. Our past acquisitions and any mergers and acquisitions that we may undertake in the future involve numerous risks, including, but not limited to, the
following:

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difficulties in integrating and managing the operations, personnel, systems, technologies and products of the companies we acquire;

diversion of our management’s attention from normal daily operations of our business;

our inability to maintain the key business relationships and the reputations of the businesses we acquire;

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uncertainty of entry into markets in which we have limited or no prior experience and in which competitors have stronger market positions;

our dependence on unfamiliar affiliates, resellers, distributors and partners of the companies we acquire;

our inability  to increase  revenue  from an acquisition  for a number of reasons, including our failure  to drive demand in our existing customer  base for
acquired products and our failure to obtain maintenance renewals or upgrades and new product sales from customers of the acquired businesses;

increased costs related to acquired operations and continuing support and development of acquired products;

our responsibility for the liabilities of the businesses we acquire;

potential goodwill and intangible asset impairment charges and amortization associated with acquired businesses;

adverse tax consequences associated with acquisitions;

changes  in  how  we  are  required  to  account  for  our  acquisitions  under  U.S.  generally  accepted  accounting  principles,  including  arrangements  that  we
assume from an acquisition;

potential negative perceptions of our acquisitions by customers, financial markets or investors;

failure to obtain required approvals from governmental authorities under competition and antitrust laws on a timely basis, if at all, which could, among
other things, delay or prevent us from completing a transaction, or otherwise restrict our ability to realize the expected financial or strategic goals of an
acquisition;

potential increases in our interest expense, leverage and debt service requirements if we incur additional debt to pay for an acquisition;

our inability to apply and maintain our internal standards, controls, procedures and policies to acquired businesses; and

potential loss of key employees of the companies we acquire.

Additionally, acquisitions or asset purchases made entirely or partially for cash may reduce our cash reserves or require us to incur additional debt under our
credit agreements or otherwise. We may seek to obtain additional cash to fund an acquisition by selling equity or debt securities. We may be unable to secure the
equity or debt funding necessary to finance future acquisitions on terms that are acceptable to us. If we finance acquisitions by issuing equity or convertible debt
securities, our existing stockholders will experience ownership dilution.

The occurrence of any of these risks could have a material adverse effect on our business, results of operations, financial condition or cash flows, particularly

in the case of a larger acquisition or substantially concurrent acquisitions.

Businesses that we acquire may have greater than expected liabilities for which we become responsible.

Businesses that we acquire may have liabilities or adverse operating issues, or both, that we fail to discover through due diligence or the extent of which we
underestimate  prior  to  the  acquisition.  For  example,  to  the  extent  that  any  business  that  we  acquire  or  any  prior  owners,  employees  or  agents  of  any  acquired
businesses  or  properties  (i)  failed  to  comply  with  or  otherwise  violated  applicable  laws,  rules  or  regulations;  (ii)  failed  to  fulfill  or  disclose  their  obligations,
contractual  or otherwise, to applicable  government  authorities,  their customers, suppliers  or others; or (iii) incurred tax or other liabilities,  we, as the successor
owner, may be financially responsible for these violations and failures and may suffer harm to our reputation and otherwise be adversely affected. An acquired
business may have problems with internal control over financial reporting, which could be difficult for us to discover during our due diligence process and could in
turn lead us to have significant deficiencies or material weaknesses in our own internal control over financial reporting. These and any other costs, liabilities and
disruptions associated with any of our past acquisitions and any future acquisitions could harm our operating results.

Charges to earnings resulting from acquisitions may adversely affect our operating results.

When we acquire businesses, we allocate the purchase price to tangible assets and liabilities and identifiable intangible assets acquired at their acquisition date
fair values. Any residual purchase price is recorded as goodwill, which is also generally measured at fair value. We also estimate the fair value of any contingent
consideration.  Our estimates  of fair  value are  based  upon assumptions believed  to be reasonable,  but which are uncertain  and involve  significant  judgments  by
management. After we complete an acquisition, the following factors could result in material charges and adversely affect our operating results and may adversely
affect our cash flows:

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costs incurred to combine the operations of companies we acquire, such as transitional employee expenses and employee retention or relocation expenses;

impairment of goodwill or intangible assets;

a reduction in the useful lives of intangible assets acquired;

impairment of long-lived assets;

identification of, or changes to, assumed contingent liabilities;

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changes in the fair value of any contingent consideration;

charges to our operating results due to duplicative pre-merger activities;

charges to our operating results from expenses incurred to effect the acquisition; and

charges to our operating results due to the expensing of certain stock awards assumed in an acquisition.

Substantially all of these costs will be accounted for as expenses that will decrease our net income and earnings per share for the periods in which those costs
are incurred. Charges to our operating results in any given period could differ substantially from other periods based on the timing and size of our acquisitions and
the extent of integration activities. 

Our  operating  margins  and  cash  flows  from  operations  could  fluctuate  as  we  make  further  expenditures  to  expand  our  operations  in  order  to  support
additional growth in our business.

We have made significant investments in our operations to support additional growth, such as hiring substantial numbers of new personnel, investing in new
facilities, acquiring other companies or their assets and establishing and broadening our international operations in order to expand our business. We have made
substantial investments in recent years to increase our sales and marketing operations in the EMEA and APAC regions and expect to continue to invest to grow our
international  sales  and  global  brand  awareness.  We  also  expect  to  continue  to  invest  to  grow  our  research  and  development  organization,  particularly
internationally. We have made multiple acquisitions in recent years and expect these acquisitions will continue to increase our operating expenses in future periods.
These investments may not yield increased revenue, and even if they do, the increased revenue may not offset the amount of the investments. We also expect to
continue to pursue acquisitions in order to expand our presence in current markets or new markets, many or all of which may increase our operating costs more
than our revenue. As a result of any of these factors, our operating income could fluctuate and may continue to decline as a percentage of revenue relative to our
prior annual periods.

The ability to recruit, retain and develop key employees and management personnel is critical to our success and growth, and our inability to attract and retain
qualified personnel could harm our business.

Our business requires certain expertise and intellectual capital, particularly within our management team. We rely on our management team in the areas of
operations, security, marketing, sales, support and general and administrative functions. The loss of one or more of our management team could have a material
adverse effect on our business.

For  us  to  compete  successfully  and  grow,  we  must  retain,  recruit  and  develop  key  personnel  who  can  provide  the  needed  expertise  for  our  industry  and
products. As we move into new geographic areas, we will need to attract, recruit and retain qualified personnel in those locations. In addition, acquisitions could
cause us to lose key personnel of the acquired businesses. The market for qualified personnel is competitive and we may not succeed in recruiting additional key
personnel or may fail to effectively replace current key personnel who depart with qualified or effective successors. We believe that replacing our key personnel
with  qualified  successors  is  particularly  challenging  as  we  feel  that  our  business  model  and  approach  to  marketing  and  selling  our  products  are  unique.  Any
successors that we hire from outside of the Company would likely be unfamiliar with our business model and may therefore require significant time to understand
and appreciate the important aspects of our business or fail to do so altogether. Our effort to retain and develop personnel may also result in significant additional
expenses, including stock-based compensation expenses, which could adversely affect our profitability. New regulations and volatility or lack of performance in
our stock price could also affect the value of our equity awards, which could affect our ability to attract and retain our key employees. We have made significant
changes,  and  may  make  additional  changes  in  the  future,  to  our  senior  management  team  and  other  key  personnel.  We  cannot  provide  assurances  that  key
personnel, including our executive officers, will continue to be employed by us or that we will be able to attract and retain qualified personnel in the future. Failure
to retain or attract key personnel could have a material adverse effect on our business.

Our success depends on our ability to maintain a product portfolio that responds to the needs of technology professionals and the evolving IT management
market.

Our  product  portfolio  has  grown  from  on-premise  network  management  products  to  broad-based  on-premise  systems  monitoring  and  management  and
products  for  the  growing  but  still  emerging  cloud  and  MSP  markets.  We  offer  over  50  products  designed  to  solve  the  day-to-day  problems  encountered  by
technology  professionals  managing  complex  IT  infrastructure,  spanning  on-premise,  cloud  and  hybrid  IT  environments.  Our  long-term  growth  depends  on  our
ability  to  continually  enhance  and  improve  our  existing  products  and  develop  or  acquire  new  products  that  address  the  common  problems  encountered  by
technology professionals on a day-to-day basis in an evolving IT management market. The success of any enhancement or new product depends on a number of
factors,  including  its  relevance  to  our  existing  and  potential  customers,  timely  completion  and  introduction  and  market  acceptance.  New  products  and
enhancements  that  we  develop  or  acquire  may  not  sufficiently  address  the  evolving  needs  of  our  existing  and  potential  customers,  may  not  be  introduced  in  a
timely or cost-effective manner and may not achieve the broad market acceptance necessary to generate the amount of revenue necessary to realize returns on our
investments in developing or

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acquiring such products or enhancements. If our new products and enhancements are not successful for any reason, certain products in our portfolio may become
obsolete, less marketable and less competitive, and our business will be harmed.

If we are unable to develop and maintain successful relationships with channel partners, our business, results of operations and financial condition could be
harmed.

We  have established  relationships  with certain  channel  partners  to distribute  our products  and generate  sales  opportunities,  particularly  internationally.  We
believe  that  continued  growth  in  our  business  is  dependent  upon  identifying,  developing  and  maintaining  strategic  relationships  with  our  existing  and  potential
channel  partners  that  can  drive  substantial  revenue  and  provide  additional  valued-added  services  to  our  customers.  Our  agreements  with  our  existing  channel
partners are non-exclusive, meaning our channel partners may offer customers the products of several different companies, including products that compete with
ours.  They  may  also  cease  marketing  our  products  with  limited  or  no  notice  and  with  little  or  no  penalty.  We  expect  that  any  additional  channel  partners  we
identify and develop will be similarly non-exclusive and not bound by any requirement to continue to market our products. If we fail to identify additional channel
partners in a timely and cost-effective manner, or at all, or are unable to assist our current and future channel partners in independently distributing and deploying
our products, our business, results of operations and financial condition could be harmed. If our channel partners do not effectively market and sell our products, or
fail to meet the needs of our customers, our reputation and ability to grow our business may also be harmed.

We  depend  on  the  U.S.  federal  government  in  certain  calendar  quarters  for  a  meaningful  portion  of  our  on-premise  license  sales,  including  maintenance
renewals  associated  with  such  products,  and  orders  from  the  U.S.  federal  government  are  unpredictable.  The  delay  or  loss  of  these  sales  may  harm  our
operating results.

A portion of our on-premise license sales, including maintenance renewals associated with such products, are to a number of different departments of the U.S.
federal  government.  In  certain  calendar  quarters,  particularly  the  third  calendar  quarter,  this  portion  may  be  meaningful.  Any  factors  that  cause  a  decline  in
government  expenditures  generally  or  government  IT  expenditures  in  particular  could  cause  our  revenue  to  grow  less  rapidly  or  even  to  decline.  These  factors
include,  but  are  not  limited  to,  constraints  on  the  budgetary  process,  including  changes  in  the  policies  and  priorities  of  the  U.S.  federal  government,  deficit-
reduction legislation, and any shutdown of the U.S. federal government. Furthermore, sales orders from the U.S. federal government tend to be dependent on many
factors and therefore unpredictable in timing. Any sales we expect to make in a quarter may not be made in that quarter or at all, and our operating results for that
quarter may therefore be adversely affected.

We are subject to various global data privacy and security regulations, which could result in additional costs and liabilities to us.

Our business is subject to a wide variety of local, state, national and international laws, directives and regulations that apply to the collection, use, retention,
protection, disclosure, transfer and other processing of personal data. These data protection and privacy-related laws and regulations continue to evolve and may
result in ever-increasing regulatory and public scrutiny and escalating levels of enforcement and sanctions and increased costs of compliance. In the United States,
these  include  rules  and  regulations  promulgated  under  the  authority  of  the  Federal  Trade  Commission,  and  state  breach  notification  laws.  If  we  experience  a
security incident with personal data issue, we may be required to inform the representative state attorney general or federal or country regulator, media and credit
reporting  agencies,  and  any  customers  whose  information  was  stolen,  which  could  harm  our  reputation  and  business.  Other  states  and  countries  have  enacted
different requirements for protecting personal information collected and maintained electronically. We expect that there will continue to be new proposed laws,
regulations and industry standards concerning privacy, data protection and information security in the United States, the European Union and other jurisdictions,
and we cannot yet determine the impact such future laws, regulations and standards will have on our business or the businesses of our customers, including, but not
limited to, the European Union’s recently enacted General Data Protection Regulation, which came into force in May 2018 and created a range of new compliance
obligations, and significantly increased financial penalties for noncompliance.

Failure  to  comply  with  laws  concerning  privacy,  data  protection  and  information  security  could  result  in  enforcement  action  against  us,  including  fines,
imprisonment of company officials and public censure, claims for damages by end customers and other affected individuals, damage to our reputation and loss of
goodwill (both in relation to existing end customers and prospective end customers), any of which could have a material adverse effect on our operations, financial
performance and business. In addition, we could suffer adverse publicity and loss of customer confidence were it known that we did not take adequate measures to
assure the confidentiality of the personally identifiable information that our customers had given to us. This could result in a loss of customers and revenue that
could jeopardize our success. We may not be successful in avoiding potential liability or disruption of business resulting from the failure to comply with these laws
and,  even  if  we  comply  with  laws,  may  be  subject  to  liability  because  of  a  security  incident.  If  we  were  required  to  pay  any  significant  amount  of  money  in
satisfaction of claims under these laws, or any similar laws enacted by other jurisdictions, or if we were forced to cease our business operations for any length of
time as a result of our inability to comply fully with any of these laws, our business, operating results and financial condition

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could be adversely affected. Further, complying with the applicable notice requirements in the event of a security breach could result in significant costs.

Additionally, our business efficiencies and economies of scale depend on generally uniform product offerings and uniform treatment of customers across all
jurisdictions in which we operate. Compliance requirements that vary significantly from jurisdiction to jurisdiction impose added costs on our business and can
increase liability for compliance deficiencies.

If we fail to develop and maintain our brands cost-effectively, our financial condition and operating results might suffer.

We  believe  that  developing  and  maintaining  awareness  and  integrity  of  our  brands  in  a  cost-effective  manner  are  important  to  achieving  widespread
acceptance of our existing and future products and are important elements in attracting new customers. We believe that the importance of brand recognition will
increase  as  we  enter  new  markets  and  as  competition  in  our  existing  markets  further  intensifies.  Successful  promotion  of  our  brands  will  depend  on  the
effectiveness of our marketing efforts and on our ability to provide reliable and useful products at competitive prices. We intend to increase our expenditures on
brand promotion. Brand promotion activities may not yield increased revenue, and even if they do, the increased revenue may not offset the expenses we incur in
building our brands. We rely on resellers and distributors to some extent in the distribution of our products. We have limited control over these third parties, and
actions by these third parties could negatively impact our brand. We also rely on our customer base and community of end-users in a variety of ways, including to
give  us  feedback  on  our  products  and  to  provide  user-based  support  to  our  other  customers  through  THWACK,  our  online  community.  If  poor  advice  or
misinformation regarding our products is spread among users of THWACK, it could adversely affect our reputation, our financial results and our ability to promote
and maintain our brands. If we fail to promote and maintain our brands successfully, fail to maintain loyalty among our customers and our end-user community, or
incur substantial expenses in an unsuccessful attempt to promote and maintain our brands, we may fail to attract new customers or retain our existing customers
and our financial condition and results of operations could be harmed. Additionally, if our MSP customers do not use or ineffectively use our products to serve
their end clients, our reputation and ability to grow our business may be harmed.

Adverse economic conditions may negatively affect our business.

Our business depends on the overall demand for information technology and on the economic health of our current and prospective customers. Any significant
weakening of the economy in the United States, EMEA, APAC and of the global economy, more limited availability of credit, a reduction in business confidence
and activity, decreased government spending, economic uncertainty, and other difficulties may affect one or more of the sectors or countries in which we sell our
products.  Global  economic  and  political  uncertainty  may  cause  some  of  our  customers  or  potential  customers  to  curtail  spending  generally  or  IT  management
spending specifically,  and may  ultimately  result in new regulatory  and cost challenges  to our international  operations.  In addition,  a strong dollar could reduce
demand for our products in countries with relatively weaker currencies. These adverse conditions could result in reductions in sales of our products, longer sales
cycles, slower adoption of new technologies and increased price competition. Any of these events could have an adverse effect on our business, operating results
and financial position.

Interruptions or performance problems associated with our internal infrastructure, and its reliance on technologies from third parties, may adversely affect
our ability to manage our business and meet reporting obligations.

Currently, we use NetSuite to manage our order management and financial processes, salesforce.com to track our sales and marketing efforts and other third-
party  vendors  to  manage  online  marketing  and  web  services.  We  believe  the  availability  of  these  services  is  essential  to  the  management  of  our  high-volume,
transaction-oriented  business  model.  We  also  use  third-party  vendors  to  manage  our  equity  compensation  plans  and  certain  aspects  of  our  financial  reporting
processes.  As  we  expand  our  operations,  we  expect  to  utilize  additional  systems  and  service  providers  that  may  also  be  essential  to  managing  our  business.
Although the systems and services that we require are typically available from a number of providers, it is time-consuming and costly to qualify and implement
these relationships. Therefore, if one or more of our providers suffer an interruption in their business, or experience delays, disruptions or quality-control problems
in their operations,  or we have to change or add additional systems and services,  our ability  to manage our business and produce timely  and accurate  financial
statements would suffer.

Interruptions or performance problems associated with our products, including disruptions at any third-party data centers upon which we rely, may impair our
ability to support our customers.

Our continued growth depends in part on the ability of our existing and potential customers to access our websites, software or cloud-based products within an
acceptable amount of time. We have experienced, and may in the future experience, service disruptions, outages and other performance problems due to a variety
of  factors,  including  infrastructure  changes,  human  or  software  errors,  capacity  constraints  due  to  an  overwhelming  number  of  users  accessing  our  website
simultaneously  and  denial  of  service  or  fraud  or  security  attacks.  In  some  instances,  we  may  not  be  able  to  identify  the  cause  or  causes  of  these  website
performance  problems  within  an  acceptable  period  of  time.  It  may  become  increasingly  difficult  to  maintain  and  improve  our  website  performance,  especially
during  peak  usage  times  and  as  our  user  traffic  increases.  If  our  websites  are  unavailable  or  if  our  customers  are  unable  to  access  our  software  or  cloud-based
products within a reasonable amount of time or at all, our business would be

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negatively affected. Additionally, our data centers and networks and third-party data centers and networks may experience technical failures and downtime, may
fail to distribute appropriate updates, or may fail to meet the increased requirements of a growing customer base.

We  provide  certain  of  our  application  performance  management,  MSP  and  ITSM  products  through  third-party  data  center  hosting  facilities  located  in  the
United States and other countries. While we control and have access to our servers and all of the components of our network that are located in such third-party
data centers, we do not control the operation of these facilities. Following expiration of the current agreement terms, the owners of the data center facilities have no
obligation to renew their agreements with us on commercially reasonable terms, or at all. If we are unable to renew these agreements on commercially reasonable
terms, or if one of our data center operators is acquired, we may be required to transfer our servers and other infrastructure to new data center facilities, and we
may incur significant costs and possible service interruptions in connection with doing so.

If we fail to integrate our products with a variety of operating systems, software applications, platforms and hardware that are developed by others or ourselves,
our products may become less competitive or obsolete and our results of operations would be harmed.

Our products must integrate with a variety of network, hardware and software platforms, and we need to continuously modify and enhance our products to
adapt to changes in hardware, software, networking, browser and database technologies. We believe a significant component of our value proposition to customers
is  the  ability  to  optimize  and  configure  our  products  to  integrate  with  our  systems  and  those  of  third  parties.  If  we  are  not  able  to  integrate  our  products  in  a
meaningful and efficient manner, demand for our products could decrease and our business and results of operations would be harmed.

In addition, we have a large number of products, and maintaining and integrating them effectively requires extensive resources. Our continuing efforts to make
our products more interoperative may not be successful. Failure of our products to operate effectively with future infrastructure platforms and technologies could
reduce  the  demand  for  our  products,  resulting  in  customer  dissatisfaction  and  harm  to  our  business.  If  we  are  unable  to  respond  to  changes  in  a  cost-effective
manner, our products may become less marketable, less competitive or obsolete and our business and results of operations may be harmed.

Material defects or errors in our products could harm our reputation, result in significant costs to us and impair our ability to sell our products.

Software products are inherently complex and often contain defects and errors when first introduced or when new versions are released. Any defects or errors

in our products could result in:

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lost or delayed market acceptance and sales of our products;

a reduction in subscription or maintenance renewals;

diversion of development resources;

legal claims; and

injury to our reputation and our brand.

The costs incurred in correcting or remediating the impact of defects or errors in our products may be substantial and could adversely affect our operating

results.

The success of our business depends on our ability to obtain, maintain, protect and enforce our intellectual property rights.

Our success depends, in part, on our ability to protect proprietary methods and technologies that we develop or license so that we can prevent others from
using  our  inventions  and  proprietary  information.  If  we  fail  to  protect  our  intellectual  property  rights  adequately,  our  competitors  might  gain  access  to  our
technology, and our business might be adversely affected. However, protecting and enforcing our intellectual property rights might entail significant expenses. Any
of  our  intellectual  property  rights  may  be  challenged  by  others,  weakened  or  invalidated  through  administrative  process  or  litigation.  We  rely  primarily  on  a
combination of patent, copyright, trademark, trade dress, unfair competition and trade secret laws, as well as confidentiality procedures and contractual restrictions,
to establish and protect our proprietary rights. These laws, procedures and restrictions provide only limited protection.

As of December 31, 2019, we had approximately 33 issued U.S. patents and have also filed patent applications, but patents may not be issued with respect to
these applications. The process of obtaining patent protection is expensive and time-consuming, and we may not be able to prosecute all necessary or desirable
patent applications at a reasonable cost or in a timely manner. Even if issued, there can be no assurance that these patents, or our existing patents, will adequately
protect our intellectual property, as the legal standards relating to the validity, enforceability and scope of protection of patent and other intellectual property rights
are uncertain. Our patents and any future patents issued to us may be challenged, invalidated or circumvented, and may not provide sufficiently broad protection or
may not prove to be enforceable in actions against alleged infringers. Any patents that are issued may subsequently be invalidated or otherwise limited, allowing
other  companies  to  develop  offerings  that  compete  with  ours,  which  could  adversely  affect  our  competitive  business  position,  business  prospects  and  financial
condition. In addition, issuance

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of a patent does not guarantee that we have a right to practice the patented invention. Patent applications in the United States are typically not published until 18
months after filing or, in some cases, not at all, and publications of discoveries in industry-related literature lag behind actual discoveries. We cannot be certain that
third parties do not have blocking patents that could be used to prevent us from marketing or practicing our patented software or technology.

We  endeavor  to  enter  into  agreements  with  our  employees  and  contractors  and  with  parties  with  which  we  do  business  in  order  to  limit  access  to  and
disclosure of our trade secrets and other proprietary information. We cannot be certain that the steps we have taken will prevent unauthorized use, misappropriation
or reverse engineering of our technology. Moreover, others may independently develop technologies that are competitive to ours and may infringe our intellectual
property. The enforcement of our intellectual property rights also depends on our legal actions against these infringers being successful, but these actions may not
be successful, even when our rights have been infringed. Further, any litigation, whether or not resolved in our favor, could be costly and time-consuming.

Our exposure to risks related to the protection of intellectual property may be increased in the context of acquired technologies as we have a lower level of
visibility  into  the  development  process  and  the  actions  taken  to  establish  and  protect  proprietary  rights  in  the  acquired  technology.  In  connection  with  past
acquisitions, we have found that some associated intellectual property rights, such as domain names and trademarks in certain jurisdictions, are owned by resellers,
distributors or other third parties. In the past, we have experienced difficulties in obtaining assignments of these associated intellectual property rights from third
parties.

Furthermore, effective patent, trademark, trade dress, copyright and trade secret protection may not be available in every country in which our products are
available.  The  laws  of  some  foreign  countries  may  not  be  as  protective  of  intellectual  property  rights  as  those  in  the  United  States  (in  particular,  some  foreign
jurisdictions do not permit patent protection for software), and mechanisms for enforcement of intellectual property rights may be inadequate. In addition, the legal
standards,  both  in  the  United  States  and  in  foreign  countries,  relating  to  the  validity,  enforceability  and  scope  of  protection  of  intellectual  property  rights  are
uncertain and still evolving. Accordingly, despite our efforts, we may be unable to prevent third parties from infringing upon or misappropriating our intellectual
property.

We might be required to spend significant resources to monitor and protect our intellectual property rights. We may initiate claims or litigation against third
parties for infringement of our proprietary rights or to establish the validity of our proprietary rights. Litigation also puts our patents at risk of being invalidated or
interpreted narrowly and our patent applications at risk of not issuing. Additionally, we may provoke third parties to assert counterclaims against us. We may not
prevail in any lawsuits that we initiate, and the damages or other remedies awarded, if any, may not be commercially viable. Any litigation, whether or not resolved
in our favor, could result in significant expense to us and divert the efforts of our technical and management personnel, which may adversely affect our business,
results of operations, financial condition and cash flows.

Exposure related to any future litigation could adversely affect our results of operations, profitability and cash flows.

From time to time, we have been and may be involved in various legal proceedings and claims arising in our ordinary course of business. At this time, neither
we nor any of our subsidiaries is a party to, and none of our respective property is the subject of, any material legal proceeding. However, the outcomes of legal
proceedings  and  claims  brought  against  us  are  subject  to  significant  uncertainty.  Future  litigation  may  result  in  a  diversion  of  management’s  attention  and
resources, significant costs, including monetary damages and legal fees, and injunctive relief, and may contribute to current and future stock price volatility. No
assurance can be made that future litigation will not result in material financial exposure or reputational harm, which could have a material adverse effect upon our
results of operations, profitability or cash flows.

In particular, the software and technology industries are characterized by the existence of a large number of patents, copyrights, trademarks and trade secrets
and by frequent litigation based on allegations of infringement or other violations of intellectual  property rights. We have received, and from time to time may
receive, letters claiming that our products infringe or may infringe the patents or other intellectual property rights of others. As we face increasing competition and
as our brand awareness increases, the possibility of additional intellectual property rights claims against us grows. Our technologies may not be able to withstand
any third-party claims or rights against their use. Additionally, we have licensed from other parties proprietary technology covered by patents and other intellectual
property  rights,  and  these  patents  or  other  intellectual  property  rights  may  be  challenged,  invalidated  or  circumvented.  These  types  of  claims  could  harm  our
relationships with our customers, might deter future customers from acquiring our products or could expose us to litigation with respect to these claims. Even if we
are  not  a  party  to  any  litigation  between  a  customer  and  a  third  party,  an  adverse  outcome  in  that  litigation  could  make  it  more  difficult  for  us  to  defend  our
intellectual property in any subsequent litigation in which we are named as a party. Any of these results would have a negative effect on our business and operating
results.

Any intellectual property rights claim against us or our customers, with or without merit, could be time-consuming and expensive to litigate or settle and could
divert  management  resources  and  attention.  As  a  result  of  any  successful  intellectual  property  rights  claim  against  us  or  our  customers,  we  might  have  to  pay
damages or stop using technology found to be in violation of a third party’s rights, which could prevent us from offering our products to our customers. We could
also have to seek a license for the technology, which might not be available on reasonable terms, might significantly increase our cost of revenue or might

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require us to restrict our business activities in one or more respects. The technology also might not be available for license to us at all. As a result, we could also be
required to develop alternative non-infringing technology or cease to offer a particular product, which could require significant effort and expense and/or hurt our
revenue and financial results of operations.

Our exposure to risks associated with the use of intellectual property may be increased as a result of our past and any future acquisitions as we have a lower
level of visibility into the development process with respect to acquired technology or the care taken to safeguard against infringement risks. Third parties may
make infringement and similar or related claims after we have acquired technology that had not been asserted prior to our acquisition.

Our use of open source software could negatively affect our ability to sell our products and subject us to possible litigation.

Some  of  our  products  incorporate  open  source  software,  and  we  intend  to  continue  to  use  open  source  software  in  the  future.  Some  terms  of  certain  open
source  licenses  to  which  we  are  subject  have  not  been  interpreted  by  U.S.  or  foreign  courts,  and  there  is  a  risk  that  open  source  software  licenses  could  be
construed in a manner that imposes unanticipated conditions or restrictions on our ability to monetize our products. Additionally, we may from time to time face
claims from third parties claiming ownership of, or demanding release of, the open source software or derivative works that we developed using such software,
which could include our proprietary  source code, or otherwise seeking to enforce  the terms of the applicable  open source  software license.  These  claims  could
result  in  litigation  and  could  require  us  to  make  our  software  source  code  freely  available,  purchase  a  costly  license  to  continue  offering  the  software  or  cease
offering the implicated services unless and until we can re-engineer them to avoid infringement or violation. This re-engineering process could require significant
additional research and development resources, and we may not be willing to entertain the cost associated with updating the software or be able to complete it
successfully. In addition to risks related to license requirements, use of certain open source software can lead to greater risks than use of third-party commercial
software,  as  open  source  licensors  generally  do  not  provide  warranties  or  controls  on  the  origin  of  software  and,  thus,  may  contain  security  vulnerabilities  or
infringing  or  broken  code.  Additionally,  if  we  utilize  open  source  licenses  that  require  us  to  contribute  to  open  source  projects,  this  software  code  is  publicly
available; and our ability to protect our intellectual property rights with respect to such software source code may be limited or lost entirely. We may be unable to
prevent  our  competitors  or  others  from  using  such  contributed  software  source  code.  Any  of  these  risks  could  be  difficult  to  eliminate  or  manage,  and  if  not
addressed, could have a negative effect on our business, operating results and financial condition.

Our products use third-party software that may be difficult to replace or cause errors or failures of our products that could lead to a loss of customers or harm
to our reputation and our operating results.

We license  third-party  software  from  various  third  parties  for  use in our products. In the  future,  this software  may not be available  to us on commercially
reasonable terms, or at all. Any loss of the right to use any of the software could result in decreased functionality of our products until equivalent technology is
either  developed  by  us  or,  if  available  from  another  provider,  is  identified,  obtained  and  integrated,  which  could  harm  our  business.  In  addition,  any  errors  or
defects in or failures of the third-party software could result in errors or defects in our products or cause our products to fail, which could harm our business and be
costly  to  correct.  Many  of  these  providers  attempt  to  impose  limitations  on  their  liability  for  such  errors,  defects  or  failures,  and  if  enforceable,  we  may  have
additional liability to our customers or third-party providers that could harm our reputation and increase our operating costs.

We have substantial indebtedness, which could adversely affect our financial health and our ability to obtain financing in the future, react to changes in our
business and meet our obligations with respect to our indebtedness.

We entered into credit agreements in 2016 and 2018. Although we used a portion of the proceeds from our initial public offering to repay $315.0 million in
borrowings  outstanding,  plus  accrued  interest,  under  our  second  lien  term  loan,  as  of  December  31,  2019,  our  total  indebtedness  was  $2.0 billion and  we  had
$125.0 million available for additional borrowing under our credit facilities. Our net interest expense during the years ended December 31, 2019, 2018 and 2017
was approximately $108.1 million, $142.0 million and $169.8 million, respectively.

Our substantial indebtedness incurred under the credit agreements could have important consequences, including:

•

•

•

•

•

requiring us to dedicate a substantial portion of our cash flows from operations to payments on our indebtedness, thereby reducing the funds available for
operations;

increasing  our  vulnerability  to  adverse  economic  and  industry  conditions,  which  could  place  us  at  a  competitive  disadvantage  compared  to  our
competitors that have relatively less indebtedness;

limiting our flexibility in planning for, or reacting to, changes in our business and the industries in which we operate;

restricting us from making strategic acquisitions or causing us to make non-strategic divestitures;

requiring us under certain circumstances to repatriate earnings from our international operations in order to make payments on our indebtedness, which
could subject us to local country income and withholding taxes and/or state income taxes that are not currently accrued in our financial statements;

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•

•

•

requiring us to liquidate short-term or long-term investments in order to make payments on our indebtedness, which could generate losses;

exposing us to the risk of increased interest rates as borrowings under the credit agreements are subject to variable rates of interest; and

limiting our ability to borrow additional  funds, or to dispose of assets to raise funds, if needed, for working capital, capital  expenditures, acquisitions,
product development and other corporate purposes.

Despite our current indebtedness level, we and our restricted subsidiaries may be able to incur substantially more indebtedness, which could further exacerbate
the risks associated with our substantial indebtedness.

Although  the  terms  of  the  agreements  governing  our  outstanding  indebtedness  contain  restrictions  on  the  incurrence  of  additional  indebtedness,  such
restrictions  are  subject  to  a  number  of  important  exceptions  and indebtedness  incurred  in  compliance  with  such  restrictions  could be  substantial.  If  we and  our
restricted subsidiaries incur significant additional indebtedness, the related risks that we face could increase. If new debt is added to our or our subsidiaries’ current
debt  levels,  the  related  risks  that  we  now  face  would  increase,  and  we  may  not  be  able  to  meet  all  our  debt  obligations.  See  “Management’s  Discussion  and
Analysis of Financial Condition and Results of Operations—Liquidity and Capital Resources.”

The agreements governing our indebtedness contain restrictions and limitations that may restrict our business and financing activities and expose us to risks
that could adversely affect our liquidity and financial condition.

The  credit  agreements  governing  our  credit  facilities  contain  various  covenants  that  are  operative  so  long  as  our  credit  facilities  remain  outstanding.  The

covenants, among other things, limit our and certain of our subsidiaries’ abilities to:

•

•

•

•

incur additional indebtedness;

incur liens;

engage in mergers, consolidations, liquidations or dissolutions;

pay dividends and distributions on, or redeem, repurchase or retire our capital stock;

• make investments, acquisitions, loans or advances;

•

•

create negative pledges or restrictions on the payment of dividends or payment of other amounts owed from subsidiaries;

sell, transfer or otherwise dispose of assets, including capital stock of subsidiaries;

• make prepayments of material debt that is subordinated with respect to right of payment;

•

engage in certain transactions with affiliates;

• modify certain documents governing material debt that is subordinated with respect to right of payment;

•

•

change our fiscal year; and

change our lines of business.

Our credit agreements also contain numerous affirmative covenants, including a financial covenant which requires that, at the end of each fiscal quarter, for so
long as the aggregate principal amount of borrowings under our revolving credit facility exceeds 35% of the aggregate commitments under the revolving credit
facility, our first lien net leverage ratio cannot exceed 7.40 to 1.00. A breach of this financial covenant will not result in a default or event of default under the term
loan  facility  under  our  first  lien  credit  agreement  unless  and  until  the  lenders  under  our  revolving  credit  facility  have  terminated  the  commitments  under  the
revolving credit facility and declared the borrowings under the revolving credit facility due and payable.

Our  ability  to  comply  with  the  covenants  and  restrictions  contained  in  the  credit  agreements  governing  our  credit  facilities  may  be  affected  by  economic,
financial and industry conditions beyond our control. The restrictions in the credit agreements governing our credit facilities may prevent us from taking actions
that we believe would be in the best interests of our business and may make it difficult for us to execute our business strategy successfully or effectively compete
with companies that are not similarly restricted. Even if any of our credit agreements are terminated, any additional debt that we incur in the future could subject us
to similar or additional covenants.

The credit agreements include customary events of default, including, among others, failure to pay principal, interest or other amounts; material inaccuracy of
representations  and  warranties;  violation  of  covenants;  specified  cross-default  and  cross-acceleration  to  other  material  indebtedness;  certain  bankruptcy  and
insolvency events; certain ERISA events; certain undischarged judgments; material  invalidity of guarantees or grant of security interest; and change of control.
Any default that is not cured or waived could result in the termination of our credit agreements or an acceleration of the obligations under the credit agreements.
Any  such  default  would  permit  the  applicable  lenders  to  declare  all  amounts  outstanding  thereunder  to  be  due  and  payable,  together  with  accrued  and  unpaid
interest. In addition, such a default or acceleration may result in the acceleration of any other debt to which a cross-acceleration or cross-default provision applies.
If we are unable to repay our indebtedness, lenders having secured obligations, such as the lenders under our credit facilities, could proceed against the collateral
securing the indebtedness. In any

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such case, we may be unable to borrow under our credit facilities and may not be able to repay the amounts due under our credit facilities. This could have serious
consequences to our financial condition and results of operations and could cause us to become bankrupt or insolvent.

Certain  of  our  indebtedness  may  be  denominated  in  foreign  currencies,  which  subjects  us  to  foreign  exchange  risk,  which  could  cause  our  debt  service
obligations to increase significantly.

Our credit facilities include a senior secured revolving credit facility, which permits borrowings denominated in Euros and other alternative currencies that
may be approved by the applicable lenders. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations-Liquidity and Capital
Resources.”  Such  non-U.S.  dollar-denominated  debt  may  not  necessarily  correspond  to  the  cash  flow  we  generate  in  such  currencies.  Sharp  changes  in  the
exchange rates between the currencies in which we borrow and the currencies in which we generate cash flow could adversely affect us. In the future, we may
enter into contractual arrangements designed to hedge a portion of the foreign currency exchange risk associated with any non-U.S. dollar-denominated debt. If
these hedging arrangements are unsuccessful, we may experience an adverse effect on our business and results of operations.

We are subject to fluctuations in interest rates.

Borrowings under our credit facilities  are subject to variable rates of interest and expose us to interest rate risk. Borrowings outstanding under our various
credit agreements currently bear interest at variable rates equal to applicable margins plus specified base rates or London Interbank Offered Rate, or LIBOR, with a
1% floor. LIBOR will likely be phased out as a benchmark interest rate by the end of 2021. The transition to a new reference rate will require broad acceptance by
the financial markets. Currently, there is no agreed upon replacement rate; however, our credit agreement allows for our LIBOR tenor elections to be replaced at
that time by the accepted market rate. The Company may also elect to convert our borrowings at a specified base rate.

At  present,  we  do  not  have  any  existing  interest  rate  swap  agreements,  which  involve  the  exchange  of  floating  for  fixed  rate  interest  payments  to  reduce
interest rate volatility. However, we may decide to enter into such swaps in the future. If we do, we may not maintain interest rate swaps with respect to all of our
variable rate indebtedness and any swaps we enter into may not fully mitigate our interest rate risk, may prove disadvantageous or may create additional risks.

See  Quantitative  and  Qualitative  Disclosures  About  Market  Risk in  Item  7A  of  Part  II  of  this  Annual  Report  on  Form  10-K  for  additional  information

regarding our interest rate risk.

Failure to maintain proper and effective internal controls could have a material adverse effect on our business, operating results and stock price.

As a public company, we are required to maintain internal control over financial reporting and to report any material weaknesses in such internal controls.
Section 404 of the Sarbanes-Oxley Act requires that we evaluate and determine the effectiveness of our internal control over financial reporting and, beginning
with our second annual report following our initial public offering, provide a management report on internal control over financial reporting. Having transitioned
out  of  emerging  growth  company  in  2019,  we  also  are  required  to  include  an  attestation  report  on  internal  control  over  financial  reporting  issued  by  our
independent registered public accounting firm.

Any  failure  to  develop  or  maintain  effective  controls,  or  any  difficulties  encountered  in  their  implementation  or  improvement,  could  harm  our  operating
results,  cause  us  to  fail  to  meet  our  reporting  obligations,  result  in  a  restatement  of  our  financial  statements  for  prior  periods  or  adversely  affect  the  results  of
management  evaluations  and  independent  registered  public  accounting  firm  audits  of  our  internal  control  over  financial  reporting  that  we  will  eventually  be
required  to  include  in  our  periodic  reports  that  will  be  filed  with  the  SEC.  Ineffective  disclosure  controls  and  procedures  and  internal  control  over  financial
reporting could also cause investors to lose confidence in our reported financial and other information, which would likely have a negative effect on the trading
price of our common stock.

If we are unable to assert that our internal control over financial reporting is effective, or when required in the future, if our independent registered public
accounting  firm  is  unable  to  express  an  opinion  as  to  the  effectiveness  of  our  internal  control  over  financial  reporting,  investors  may  lose  confidence  in  the
accuracy  and  completeness  of  our  financial  reports,  the  market  price  of  our  common  stock  could  be  adversely  affected  and  we  could  become  subject  to
investigations  by  the  stock  exchange  on  which  our  securities  are  listed,  the  SEC  or  other  regulatory  authorities,  which  could  require  additional  financial  and
management resources.

Changes  in  financial  accounting  standards  or  practices  may  cause  adverse,  unexpected  financial  reporting  fluctuations  and  affect  our  reported  results  of
operations.

A change in accounting standards or practices can have a significant effect on our reported results and may even affect our reporting of transactions completed
before the change is effective. New accounting pronouncements and varying interpretations of accounting pronouncements have occurred and may occur in the
future. Changes to existing rules or the questioning of current practices may adversely affect our reported financial results or the way in which we conduct our
business.

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Our business and financial performance could be negatively impacted by other changes in tax laws or regulations.

New income, sales, use or other tax laws, statutes,  rules, regulations  or ordinances  could be enacted  at any time. Further, existing tax laws, statutes,  rules,
regulations or ordinances could be interpreted, changed, modified or applied adversely to us. Any changes to these existing tax laws could adversely affect our
domestic and international business operations, and our business and financial performance. Additionally, these events could require us or our customers to pay
additional  tax  amounts  on  a  prospective  or  retroactive  basis,  as  well  as  require  us  or  our  customers  to  pay  fines  and/or  penalties  and  interest  for  past  amounts
deemed to be due. If we raise our product and maintenance prices to offset the costs of these changes, existing customers may elect not to renew their maintenance
arrangements and potential customers may elect not to purchase our products. Additionally, new, changed, modified or newly interpreted or applied tax laws could
increase our customers’ and our compliance, operating and other costs, as well as the costs of our products. Further, these events could decrease the capital we have
available to operate our business. Any or all of these events could adversely impact our business and financial performance.

Additionally, the U.S. Tax Cuts and Jobs Act of 2017 (the “U.S. Tax Act”) which was enacted on December 22, 2017, requires complex computations to be
performed, significant judgments to be made in the interpretation of the provisions of the U.S. Tax Act, significant estimates in calculations, and the preparation
and  analysis  of  information  not  previously  relevant  or  regularly  produced.  The  U.S.  Treasury  Department  continues  to  interpret  or  issue  guidance  on  how
provisions of the U.S. Tax Act will be applied or otherwise administered. As additional guidance is issued, we may make adjustments to amounts that we have
previously recorded that may materially impact our financial statements in the period in which the adjustments are made.

Additional liabilities related to taxes or potential tax adjustments could adversely impact our business and financial performance.

We are subject to tax and related obligations in various federal, state, local and foreign jurisdictions in which we operate or do business. The taxing rules of
the  various  jurisdictions  in  which  we  operate  or  do  business  are  often  complex  and  subject  to  differing  interpretations.  Tax  authorities  could  challenge  our  tax
positions we historically have taken, or intend to take in the future, or may audit the tax filings we have made and assess additional taxes. Tax authorities may also
assess taxes in jurisdictions where we have not made tax filings. Any assessments incurred could be material, and may also involve the imposition of substantial
penalties  and  interest.  Significant  judgment  is  required  in  evaluating  our  tax  positions  and  in  establishing  appropriate  reserves,  and  the  resolutions  of  our  tax
positions are unpredictable. The payment of additional taxes, penalties or interest resulting from any assessments could adversely impact our business and financial
performance.

Our corporate structure and intercompany arrangements are subject to the tax laws of various jurisdictions, and we could be obligated to pay additional taxes,
which would harm our operating results.

Based  on  our  current  corporate  structure,  we  may  be  subject  to  taxation  in  several  jurisdictions  around  the  world  with  increasingly  complex  tax  laws,  the
application of which can be uncertain. The amount of taxes we pay in these jurisdictions could increase substantially as a result of changes in the applicable tax
rules, including increased tax rates, new tax laws or revised interpretations of existing tax laws and precedents. In addition, the authorities in these jurisdictions
could challenge our methodologies for valuing developed technology or intercompany arrangements, including our transfer pricing. The relevant taxing authorities
may determine that the manner in which we operate our business does not achieve the intended tax consequences. If such a disagreement were to occur, and our
position were not sustained, we could be required to pay additional taxes, interest and penalties. Such authorities could claim that various withholding requirements
apply to us or our subsidiaries or assert that benefits of tax treaties are not available to us or our subsidiaries. Any increase in the amount of taxes we pay or that are
imposed on us could increase our worldwide effective tax rate and adversely affect our business and operating results.

We are subject to governmental export controls and economic sanctions laws that could impair our ability to compete in international markets and subject us
to liability if we are not in full compliance with applicable laws.

Certain of our products are subject to U.S. export controls, including the U.S. Department of Commerce’s Export Administration Regulations and economic
and trade sanctions regulations administered by the U.S. Treasury Department’s Office of Foreign Assets Control. These regulations may limit the export of our
products  and  provision  of  our  services  outside  of  the  United  States,  or  may  require  export  authorizations,  including  by  license,  a  license  exception  or  other
appropriate  government  authorizations,  including  annual  or  semi-annual  reporting  and  the  filing  of  an  encryption  registration.  Export  control  and  economic
sanctions laws may also include prohibitions on the sale or supply of certain of our products to embargoed or sanctioned countries, regions, governments, persons
and entities. In addition, various countries regulate the importation of certain products, through import permitting and licensing requirements, and have enacted
laws that could limit our ability to distribute our products. The exportation, re-exportation and importation of our products and the provision of services, including
by our partners, must comply with these laws or else we may be adversely affected, through reputational harm, government investigations, penalties, and a denial
or curtailment of our ability to export our products or provide services. Complying with export control and sanctions laws may be time consuming and may result
in the delay or loss of sales opportunities. If we are found to be in violation of U.S. sanctions or export control laws, it could result in substantial fines and penalties
for us and for the individuals working for us. Changes in export

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or import laws or corresponding sanctions may delay the introduction and sale of our products in international markets, or, in some cases, prevent the export or
import of our products to certain countries, regions, governments, persons or entities altogether, which could adversely affect our business, financial condition and
results of operations.

We are also subject to various domestic and international anti-corruption laws, such as the U.S. Foreign Corrupt Practices Act and the U.K. Bribery Act, as
well  as  other  similar  anti-bribery  and  anti-kickback  laws  and  regulations.  These  laws  and  regulations  generally  prohibit  companies  and  their  employees  and
intermediaries  from authorizing,  offering  or providing improper  payments or benefits  to officials  and other recipients  for improper  purposes. Although we take
precautions to prevent violations of these laws, our exposure for violating these laws increases as our international presence expands and as we increase sales and
operations in foreign jurisdictions.

Government  regulation  of  the  Internet  and  e-commerce  is  evolving,  and  unfavorable  changes  or  our  failure  to  comply  with  regulations  could  harm  our
operating results.

As Internet commerce continues to evolve, increasing regulation by federal, state or foreign agencies becomes more likely. In addition to data privacy and
security  laws  and  regulations,  taxation  of  products  and  services  provided  over  the  Internet  or  other  charges  imposed  by  government  agencies  or  by  private
organizations for accessing the Internet may also be imposed. Any regulation imposing greater fees for Internet use or restricting information exchange over the
Internet could result in a decline in the use of the Internet and the viability of Internet-based services and product offerings, which could harm our business and
operating results.

Risks Related to Ownership of Our Common Stock

The requirements of being a public company, including compliance with the reporting requirements of the Exchange Act, the requirements of the Sarbanes-
Oxley Act and the requirements of the NYSE, may strain our resources, increase our costs and distract management, and we may be unable to comply with
these requirements in a timely or cost-effective manner.

As  a  public  company,  we  are  subject  to  laws,  regulations  and  requirements,  certain  corporate  governance  provisions  of  the  Sarbanes-Oxley  Act,  related
regulations  of  the  SEC  and  the  requirements  of  the  NYSE,  with  which  we  were  not  required  to  comply  as  a  private  company.  As  a  newly  public  company,
complying  with  these  statutes,  regulations  and  requirements  occupies  a  significant  amount  of  time  of  our  board  of  directors  and  management  and  significantly
increases  our costs and expenses as compared  to when we were a private  company. For example,  as a newly public company, we have had to institute  a more
comprehensive  compliance  function,  comply  with  rules  promulgated  by  the  NYSE,  prepare  and  distribute  periodic  public  reports  in  compliance  with  our
obligations under the federal securities laws, establish new internal policies, such as those relating to insider trading, and involve and retain to a greater degree
outside counsel and accountants in the above activities.  In addition, being a public company subject to these rules and regulations has made it more expensive for
us to obtain  director  and officer  liability  insurance,  and we may  be required  to accept  reduced  policy  limits  and coverage  or incur  substantially  higher  costs to
obtain the same or similar coverage. As a result, it may be more difficult for us to attract and retain qualified individuals to serve on our board of directors or as
executive officers as compared to when we were a private company. 

Furthermore, because we have ceased to be an emerging growth company as of December 31, 2019, we are now required to have our independent registered
public accounting firm attest to the effectiveness of our internal controls. Ensuring that we have adequate internal financial and accounting controls and procedures
in  place  so  that  we  can  produce  accurate  financial  statements  on  a  timely  basis  is  a  costly  and  time-consuming  effort  that  needs  to  be  re-evaluated  frequently,
including  if  we  acquire  additional  businesses  and  integrate  their  operations.  Our  internal  control  over  financial  reporting  is  a  process  designed  to  provide
reasonable  assurance  regarding  the reliability  of financial  reporting  and preparation  of financial  statements  in accordance  with GAAP. We continue to evaluate
opportunities to further strengthen the effectiveness and efficiency of our internal controls and procedures for compliance with Section 404 of the Sarbanes-Oxley
Act. If we make additional acquisitions, we will need to similarly assess and ensure the adequacy of the internal financial and accounting controls and procedures
of such acquisitions. If we fail to maintain proper and effective internal controls, including with respect to acquired businesses, our ability to produce accurate and
timely financial statements could be impaired, which could harm our operating results, harm our ability to operate our business and reduce the trading price of our
common stock.

The trading price of our common stock could be volatile, which could cause the value of your investment to decline.

Technology stocks have historically experienced high levels of volatility. The trading price of our common stock may fluctuate significantly. Since shares of
our common stock were sold in our initial public offering in October 2018 at a price of $15.00 per share, our stock price has fluctuated significantly. Factors that
could cause fluctuations in the trading price of our common stock include the following:

•

•

announcements of new products or technologies, commercial relationships, acquisitions or other events by us or our competitors;

changes in how customers perceive the benefits of our products;

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•

•

•

•

•

•

•

•

•

•

•

shifts in the mix of revenue attributable to perpetual licenses and to subscriptions from quarter to quarter;

departures of key personnel;

price and volume fluctuations in the overall stock market from time to time;

fluctuations in the trading volume of our shares or the size of our public float;

sales of large blocks of our common stock, including sales by our Sponsors;

actual or anticipated changes or fluctuations in our operating results;

whether our operating results meet the expectations of securities analysts or investors;

changes in actual or future expectations of investors or securities analysts;

litigation involving us, our industry or both;

regulatory developments in the United States, foreign countries or both;

general economic conditions and trends;

• major catastrophic events in our domestic and foreign markets; and

•

“flash crashes,” “freeze flashes” or other glitches that disrupt trading on the securities exchange on which we are listed.

In addition, if the market for technology stocks or the stock market in general experiences a loss of investor confidence, the trading price of our common stock
could decline for reasons unrelated to our business, operating results or financial condition. The trading price of our common stock might also decline in reaction to
events that affect other companies in our industry even if these events do not directly affect us. In the past, following periods of volatility in the trading price of a
company’s securities,  securities  class-action  litigation  has often been brought against that  company. If our stock price  is volatile,  we may become the target  of
securities litigation. Securities litigation could result in substantial costs and divert our management’s attention and resources from our business. This could have
an adverse effect on our business, operating results and financial condition.

If securities analysts or industry analysts were to downgrade our stock, publish negative research or reports or fail to publish reports about our business, our
competitive position could suffer, and our stock price and trading volume could decline.

The trading  market  for our common  stock, to some  extent,  depends  on the research  and reports  that  securities  or industry  analysts  publish about us or our
business. We do not have any control over these analysts. If our results fail to meet the expectations of one or more of the analysts who cover our stock, or if one or
more of such analysts should downgrade our stock or publish negative research or reports, cease coverage of our company or fail to regularly publish reports about
our business, our competitive position could suffer, and our stock price and trading volume could decline.

Sales of substantial amounts of our common stock in the public markets, or the perception that such sales could occur, could reduce the market price of our
common stock.

Sales of a substantial number of shares of our common stock in the public market, or the perception that such sales could occur, could adversely affect the

market price of our common stock. As of December 31, 2019, we had 311,306,535 shares of common stock outstanding.

In addition, as of December 31, 2019, there were 2,105,825 shares of common stock subject to outstanding options, 6,621,884 shares of common stock to be
issued upon the vesting of outstanding restricted stock units and 1,004,026 shares of common stock to be issued upon the vesting of outstanding performance stock
units. We have registered all of the shares of common stock issuable upon the exercise of outstanding options, upon the vesting of outstanding restricted stock units
and  performance  stock  units  and  upon  exercise  of  settlement  of  any  options  or  other  equity  incentives  we  may  grant  in  the  future,  for  public  resale  under  the
Securities Act. Accordingly, these shares may be freely sold in the public market upon issuance as permitted by any applicable vesting requirements, subject to
compliance with applicable securities laws.

Furthermore, holders of approximately 260 million shares of our common stock have certain rights with respect to the registration of such shares (and any

additional shares acquired by such holders in the future) under the Securities Act.

Our issuance of additional capital stock in connection with financings, acquisitions, investments, our stock incentive plans or otherwise will dilute all other
stockholders.

We may issue additional capital stock in the future that will result in dilution to all other stockholders. We may also raise capital through equity financings in
the future. As part of our business strategy, we may acquire or make investments in complementary companies, products or technologies and issue equity securities
to pay for any such acquisition or investment. Any such issuances of additional capital stock may cause stockholders to experience  significant dilution of their
ownership interests and the per-share value of our common stock to decline.

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We do not intend to pay dividends on our common stock.

We do not intend to pay dividends on our common stock. We intend to retain any earnings to finance the operation and expansion of our business, and we do

not anticipate paying any cash dividends in the foreseeable future.

Our  restated  charter  and  restated  bylaws  contain  anti-takeover  provisions  that  could  delay  or  discourage  takeover  attempts  that  stockholders  may  consider
favorable.

Our restated charter and restated bylaws contain provisions that could delay or prevent a change in control of our company. These provisions could also make
it difficult for stockholders to elect directors who are not nominated by the current members of our board of directors or take other corporate actions, including
effecting changes in our management. These provisions include:

•

•

•

•

•

•

•

•

•

•

a classified board of directors with three-year staggered terms, which could delay the ability of stockholders to change the membership of a majority of
our board of directors;

after the Lead Sponsors cease to beneficially own, in the aggregate, at least 30% of the outstanding shares of our common stock, removal of directors only
for cause;

the ability of our board of directors to issue shares of preferred stock and to determine the price and other terms of those shares, including preferences and
voting rights, without stockholder approval, which could be used to significantly dilute the ownership of a hostile acquirer;

subject to the rights of the Sponsors under the stockholders’ agreement, allowing only our board of directors to fill vacancies on our board of directors,
which prevents stockholders from being able to fill vacancies on our board of directors;

after  the  Lead  Sponsors  cease  to  beneficially  own,  in  the  aggregate,  at  least  40%  of  the  outstanding  shares  of  our  common  stock,  a  prohibition  on
stockholder action by written consent, which forces stockholder action to be taken at an annual or special meeting of our stockholders;

after the Lead Sponsors cease to beneficially own, in the aggregate, at least 40% of the outstanding shares of our common stock, our stockholders may not
take action by written consent but may take action only at annual or special meetings of our stockholders. As a result, a holder controlling a majority of
our capital stock would not be able to amend our bylaws or remove directors without holding a meeting of our stockholders called in accordance with our
bylaws;

after the Lead Sponsors cease to beneficially own, in the aggregate, at least 40% of the outstanding shares of our common stock, the requirement for the
affirmative vote of holders of at least 66 2/3% of the voting power of all of the then-outstanding shares of the voting stock, voting together as a single
class,  to  amend  the  provisions  of  our  restated  charter  relating  to  the  management  of  our  business  (including  our  classified  board  structure)  or  certain
provisions of our bylaws, which may inhibit the ability of an acquirer to effect such amendments to facilitate an unsolicited takeover attempt;

the  ability  of  our  board  of  directors  to  amend  the  bylaws,  which  may  allow  our  board  of  directors  to  take  additional  actions  to  prevent  an  unsolicited
takeover and inhibit the ability of an acquirer to amend the bylaws to facilitate an unsolicited takeover attempt;

advance notice procedures with which stockholders must comply to nominate candidates to our board of directors or to propose matters to be acted upon
at a stockholders’ meeting, which may discourage or deter a potential acquirer from conducting a solicitation of proxies to elect the acquirer’s own slate
of directors or otherwise attempting to obtain control of us; and

a prohibition of cumulative voting in the election of our board of directors, which would otherwise allow less than a majority of stockholders to elect
director candidates.

Our restated charter also contains a provision that provides us with protections similar to Section 203 of the Delaware General Corporation Law, or the DGCL,
and prevents us from engaging in a business combination, such as a merger, with an interested stockholder (i.e., a person or group that acquires at least 15% of our
voting stock) for a period of three years from the date such person became an interested stockholder, unless (with certain exceptions) the business combination or
the  transaction  in  which  the  person  became  an  interested  stockholder  is  approved  in  a  prescribed  manner.  However,  our  restated  charter  also  provides  that  the
Sponsors, including the Silver Lake Funds and the Thoma Bravo Funds and any persons to whom any Silver Lake Fund or Thoma Bravo Fund or any of their
respective affiliates sells its common stock, will not constitute “interested stockholders” for purposes of this provision.

The Lead Sponsors have a controlling influence over matters requiring stockholder approval, which could delay or prevent a change of control.

The  Sponsors  beneficially  owned  in  the  aggregate  83.6%  of  our  common  stock  as  of  December 31, 2019. The Sponsors have  entered  into a stockholders’
agreement whereby they each agreed, among other things, to vote the shares each beneficially owns in favor of the director nominees designated by Silver Lake
and Thoma Bravo, respectively. As a result, Silver Lake and Thoma

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Bravo  could  exert  significant  influence  over  our  operations  and  business  strategy  and  would  together  have  sufficient  voting  power  to  effectively  control  the
outcome of matters requiring stockholder approval. These matters may include:

•

•

•

•

the composition of our board of directors, which has the authority to direct our business and to appoint and remove our officers;

approving or rejecting a merger, consolidation or other business combination;

raising future capital; and

amending our restated charter and restated bylaws, which govern the rights attached to our common stock.

Additionally, for so long as the Sponsors beneficially own, in the aggregate, 40% or more of our outstanding shares of common stock, the Sponsors will have
the right to designate a majority of our board of directors. For so long as the Sponsors have the right to designate a majority of our board of directors, the directors
designated by the Sponsors are expected to constitute a majority of each committee of our board of directors, other than the audit committee, and the chairman of
each of the committees, other than the audit committee, is expected to be a director serving on such committee who is designated by the Sponsors. However, as
soon as we are no longer a “controlled company” under the NYSE corporate governance standards, our committee membership will comply with all applicable
requirements of those standards and a majority of our board of directors will be “independent directors,” as defined under the rules of the NYSE, subject to any
phase-in provisions.

This concentration of ownership of our common stock could delay or prevent proxy contests, mergers, tender offers, open-market purchase programs or other
purchases of our common stock that might otherwise give you the opportunity to realize a premium over the then-prevailing market price of our common stock.
This concentration of ownership may also adversely affect our share price.

Certain of our directors have relationships with the Lead Sponsors, which may cause conflicts of interest with respect to our business.

Three  of  our  ten  directors  are  affiliated  with  Silver  Lake  and  three  are  affiliated  with  Thoma  Bravo.  These  directors  have  fiduciary  duties  to  us  and,  in
addition, have duties to the respective Sponsor and their affiliated funds, respectively. As a result, these directors may face real or apparent conflicts of interest
with respect to matters affecting both us and the Sponsors, whose interests may be adverse to ours in some circumstances.

The  Sponsors  and  their  affiliated  funds  may  pursue  corporate  opportunities  independent  of  us  that  could  present  conflicts  with  our  and  our  stockholders’
interests.

The Sponsors and their affiliated funds are in the business of making or advising on investments in companies and hold (and may from time to time in the
future acquire) interests in or provide advice to businesses that directly or indirectly compete with certain portions of our business or are suppliers or customers of
ours.  The  Sponsors  and  their  affiliated  funds  may  also  pursue  acquisitions  that  may  be  complementary  to  our  business  and,  as  a  result,  those  acquisition
opportunities may not be available to us.

Our  restated  charter  provides  that  no  officer  or  director  of  the  Company  who  is  also  an  officer,  director,  employee,  partner,  managing  director,  principal,
independent contractor or other affiliate of either of the Sponsors will be liable to us or our stockholders for breach of any fiduciary duty by reason of the fact that
any such individual pursues or acquires a corporate opportunity for its own account or the account of an affiliate, as applicable, instead of us, directs a corporate
opportunity to any other person instead of us or does not communicate information regarding a corporate opportunity to us.

We may issue preferred stock whose terms could adversely affect the voting power or value of our common stock.

Our restated charter authorizes us to issue, without the approval of our stockholders, one or more classes or series of preferred stock having such designations,
preferences,  limitations  and  relative  rights,  including  preferences  over  our  common  stock  respecting  dividends  and  distributions,  as  our  board  of  directors  may
determine. The terms of one or more classes or series of preferred stock could adversely impact the voting power or value of our common stock. For example, we
might grant holders of preferred  stock the right to elect some number of our directors in all events or on the happening of specified events or the right to veto
specified  transactions.  Similarly,  the  repurchase  or  redemption  rights  or  liquidation  preferences  we  might  assign  to  holders  of  preferred  stock  could  affect  the
residual value of our common stock.

Our restated charter designates the Court of Chancery of the State of Delaware as the sole and exclusive forum for certain types of actions and proceedings
that may be initiated by our stockholders, which could limit our stockholders’ ability to obtain a favorable judicial forum for disputes with us or our directors,
officers, employees or agents.

Our restated charter provides that, unless we consent in writing to the selection of an alternative forum, the Court of Chancery of the State of Delaware will, to
the fullest extent permitted by applicable law, be the sole and exclusive forum for (i) any derivative action or proceeding brought on our behalf, (ii) any action
asserting a claim of breach of a fiduciary duty owed by any of our

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directors, officers, employees or agents to us or our stockholders, (iii) any action asserting a claim arising pursuant to any provision of the DGCL, our charter or
bylaws, or (iv) any action asserting a claim against us that is governed by the internal affairs doctrine, in each such case subject to such Court of Chancery of the
State of Delaware having personal jurisdiction over the indispensable parties named as defendants therein. Any person or entity purchasing or otherwise acquiring
any interest  in shares  of our  capital  stock  will  be  deemed  to  have notice  of, and  consented  to,  the provisions  of our  restated  charter  described  in  the preceding
sentence. This choice-of-forum provision may limit a stockholder’s ability to bring a claim in a judicial forum that it finds favorable for disputes with us or our
directors, officers, employees or agents, which may discourage such lawsuits against us and such persons. Alternatively, if a court were to find these provisions of
our restated charter inapplicable  to, or unenforceable  in respect of, one or more of the specified types of actions or proceedings, we may incur additional costs
associated with resolving such matters in other jurisdictions, which could adversely affect our business, financial condition or operating results.

We  will  be  a  controlled  company  within  the  meaning  of  the  NYSE  rules  and,  as  a  result,  will  qualify  for  and  intend  to  rely  on  exemptions  from  certain
corporate governance requirements.

The  Sponsors  beneficially  own  a  majority  of  the  combined  voting  power  of  all  classes  of  our  outstanding  voting  stock.  As  a  result,  we  are  a  controlled
company within the meaning of the NYSE corporate governance standards. Under the NYSE rules, a company of which more than 50% of the voting power is held
by another person or group of persons acting together is a controlled company and may elect not to comply with certain NYSE corporate governance requirements,
including the requirements that:

•

•

•

a majority of the board of directors consist of independent directors as defined under the rules of the NYSE;

the nominating and governance committee be composed entirely of independent directors with a written charter addressing the committee’s purpose and
responsibilities; and

the  compensation  committee  be  composed  entirely  of  independent  directors  with  a  written  charter  addressing  the  committee’s  purpose  and
responsibilities.

These requirements will not apply to us as long as we remain a controlled company. We have elected to take advantage of these exemptions. Accordingly, you

may not have the same protections afforded to stockholders of companies that are subject to all of the corporate governance requirements of the NYSE.

ITEM 1B. UNRESOLVED STAFF COMMENTS

None.

ITEM 2. PROPERTIES

We lease our offices and do not own any real estate. Our corporate headquarters is located in Austin, Texas and currently consists of approximately 348,000
square feet. We also lease office space domestically and internationally in various locations for our operations, including facilities located in Cork, Ireland; Brno,
Czech Republic; Durham, North Carolina; Manila, Philippines; Ottawa, Canada; Dundee, United Kingdom; Krakow, Poland; Lehi, Utah and Singapore.

We believe our current facilities will be adequate for the foreseeable future. If we require additional or substitute space, we believe that we will be able to

obtain such space on acceptable, commercially reasonable terms.

ITEM 3. LEGAL PROCEEDINGS

From time to time, we have been and may be involved in various legal proceedings and claims arising in our ordinary course of business. At this time, neither
we nor any of our subsidiaries is a party to, and none of our respective property is the subject of, any material legal proceeding. However, the outcome of legal
proceedings and claims brought against us are subject to significant uncertainty. Therefore, if one or more of these legal matters were resolved against us in the
same  reporting  period  for  amounts  in  excess  of  management’s  expectations,  our  consolidated  financial  statements  for  a  particular  period  could  be  materially
adversely affected.

ITEM 4. MINE SAFETY DISCLOSURES

Not applicable.

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PART II

ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY, RELATED STOCKHOLDERS MATTERS AND ISSUER PURCHASES OF EQUITY
SECURITIES

Market Information

Our common stock has been listed on the New York Stock Exchange, or NYSE, under the symbol "SWI" since October 19, 2018. Prior to that date, there was

no public trading market for our common stock. Our initial public offering, or IPO, was priced at $15.00 per share on October 18, 2018.

On February 14, 2020, the last reported sales price of our common stock on the NYSE was $18.57 per share and, as of February  14, 2020 there were 102
holders of record of our common stock. Because many of our shares of common stock are held by brokers and other institutions on behalf of our stockholders, this
number is not representative of the total number of stockholders represented by these stockholders of record.

Dividend Policy

We have never declared or paid any cash dividends on our common stock. Neither Delaware law nor our restated charter requires our board of directors to
declare dividends on our common stock. We currently intend to retain all available funds and any future earnings for use in the operation of our business and do
not expect to pay any dividends on our common stock in the foreseeable future. Any future determination to declare cash dividends on our common stock will be
made  at  the  discretion  of  our  board  of  directors  and  will  depend  on  a  number  of  factors,  including  our  financial  condition,  results  of  operations,  capital
requirements, contractual restrictions, general business conditions and other factors that our board of directors may deem relevant. In addition, our credit facilities
place restrictions on our ability to pay cash dividends.

Performance Graph

The graph set forth below compares the cumulative total stockholder return on our common stock for the period between October 19, 2018 (the date of our
IPO) and December 31, 2019, with the cumulative total return of (i) the Russell Midcap Index and (ii) the Nasdaq Computer Index, or the Industry Index. This
graph assumes the investment of $100 at market close on October 19, 2018 in our common stock, the Russell Midcap Index and the Industry Index, and assumes
the  reinvestment  of  dividends,  if  any.  The  Industry  Index  consists  of  NASDAQ-listed  computer  hardware  and  software  companies  that  provide  products  or
services. Note that historic stock price performance is not necessarily indicative of future stock price performance.

The information contained in the Stock Performance Graph shall not be deemed to be soliciting material or to be filed with the SEC nor shall such information
be incorporated by reference  into any future filing under the Securities Act of 1933 or the Exchange Act, except to the extent we specifically incorporate it by
reference into such filing.

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Issuer Purchases of Securities

During the fourth quarter of the fiscal year covered by this report, the Company repurchased shares of its common stock as follows.

Period
October 1-31, 2019

November 1-30, 2019

December 1-31, 2019

       Total

Number of
Shares
Purchased
(1)

Average
Price Paid
Per Share

—   $

14,800  

42,500  

57,300    

—  

0.27  

1.56  

Total
Number
of Shares
Purchased
as Part of a
Publicly
Announced

Plan or Program  

Approximate Dollar
Value of
Shares That
May Yet Be
Purchased
Under the
Plan or Program
(in thousands)

—   $

—  

—  

—    

—

—

—

________________
(1) All repurchases relate to employee held restricted stock that is subject to vesting. Unvested shares are subject to a right of repurchase by us in the event the employee stockholder ceases to
be employed or engaged (as applicable) by us prior to vesting. All shares in the above table were shares repurchased as a result of us exercising this right and not pursuant to a publicly
announced plan or program.

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ITEM 6. SELECTED CONSOLIDATED FINANCIAL DATA

The  following  selected  consolidated  financial  data  should  be  read  in  conjunction  with  the  consolidated  financial  statements  and  related  notes  and
“Management’s  Discussion  and  Analysis  of  Financial  Condition  and Results  of  Operations”  and  other  financial  information  included  elsewhere  in  this  Annual
Report on Form 10-K. The following selected consolidated financial data is not intended to replace, and is qualified in its entirety by, the consolidated financial
statements and related notes included elsewhere in this Annual Report on Form 10-K.

On February 5, 2016, we were acquired by the Sponsors in a take private transaction, or the Take Private. As a result of the Take Private, we applied purchase
accounting  on  the  date  of  the  Take  Private.  We  refer  to  the  Company  as  Predecessor  in  the  periods  before  the  Take  Private  and  Successor  in  the  subsequent
periods.

The  selected  consolidated  statements  of  operations  presented  below  from  January  1,  2016  to  February  4,  2016  relate  to  the  Predecessor.  The  selected
consolidated statements of operations presented below for the periods from February 5, 2016 to December 31, 2019 and the consolidated balance sheet data as of
December 31, 2019, 2018, 2017 and 2016, relate to the Successor.

We have derived the following consolidated statement of operations for 2019, 2018 and 2017 and consolidated balance sheet data as of December 31, 2019
and  2018  from  audited  consolidated  financial  statements  that  are  included  in  this  Annual  Report  on  Form  10-K.  We  have  derived  the  following  consolidated
statement  of  operations  for  the  Predecessor  and  Successor  2016  periods  and  consolidated  balance  sheet  data  as  of  December  31,  2017  and  2016  from  audited
consolidated financial statements included in our other SEC filings and not included in this Annual Report.

Although the period from January 1, 2016 to February 4, 2016 relates to the Predecessor and the period from February 5, 2016 to December 31, 2016 relates to
the Successor, to assist with the period-to-period comparison we have combined these periods as a sum of the amounts without any other adjustments and refer to
the combined period as the combined year ended December 31, 2016. This combination does not comply with GAAP or with the rules for pro forma presentation.
Our historical results are not necessarily indicative of the results to be expected in any future period.

Adoption of the New Revenue Recognition Standard

Effective January 1, 2019, we adopted FASB Accounting Standards Codification, or ASC, No. 2014-09  “Revenue from Contracts with Customers,” or ASC
606, using the modified  retrospective  method. Results for reporting  periods beginning  after  January 1, 2019 are  presented  in compliance  with the new revenue
recognition standard ASC 606. Historical financial results for reporting periods prior to 2019 are presented in conformity with amounts previously disclosed under
the prior revenue recognition standard, ASC 605“Revenue Recognition,” or ASC 605.

Adoption of the New Lease Accounting Standard

Effective December 31, 2019, as we no longer qualify as an emerging growth company, we retroactively adopted the FASB ASC No. 2016-02 “Leases,” or
ASC  842,  as  of  January  1,  2019  using  the  optional  transition  method  in  which  an  entity  can  apply  the  new  standard  at  the  adoption  date  without  adjusting
comparative prior periods. Historical financial results for reporting periods prior to 2019 are presented in conformity with amounts previously disclosed under the
prior lease accounting standard. The adoption of the new standard resulted in leases currently designated as operating leases being reported on our consolidated
balance sheet at their net present value, which increased total assets and total liabilities.

See Note 2. Summary of Significant Accounting Policies in the Notes to Consolidated Financial Statements in Item 8 of Part II of this Annual Report on Form

10-K for a full description of implementation impacts of ASC 606 and ASC 842.

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Consolidated Statement of Operations Data:

Revenue:

Subscription

Maintenance

Total recurring revenue

License

Total revenue

Cost of revenue:

Cost of recurring revenue

Amortization of acquired technologies

Total cost of revenue

Gross profit

Operating expenses:

Sales and marketing

Research and development

General and administrative

Amortization of acquired intangibles

Total operating expenses

Operating income (loss)

Other income (expense):

Interest expense, net

Other income (expense), net

Total other income (expense)

Income (loss) before income taxes

Income tax expense (benefit)

Net income (loss)

Net income (loss) available to common stockholders

Net income (loss) available to common stockholders per
share:

Basic earnings (loss) per share

Diluted earnings (loss) per share

Weighted-average shares used to compute net income
(loss) available to common stockholders per share:

Shares used in computation of basic earnings (loss) per
share

Shares used in computation of diluted earnings (loss) per
share

$

$

$

$

Successor

Combined(1)

Successor(1)

Year Ended December 31,

(Unaudited) 
Year Ended
December 31,

Period From
February 5
Through 
December 31,

Predecessor

Period From
January 1
Through 
February 4,

2019

2018

2017

2016

2016

2016

(in thousands, except per share data)

$

320,747   $

265,591   $

213,754   $

133,511   $

126,960     $

446,450  

767,197  

165,328  

932,525  

79,571  

175,883  

255,454  

677,071  

264,199  

110,362  

97,525  

69,812  

541,898  

135,173  

402,938  

668,529  

164,560  

833,089  

70,744  

175,991  

246,735  

586,354  

357,630  

571,384  

156,633  

728,017  

60,698  

171,033  

231,731  

496,286  

227,468  

205,631  

96,272  

80,641  

66,788  

471,169  

115,185  

86,618  

67,303  

67,080  

426,632  

69,654  

174,734  

308,245  

161,176  

469,421  

55,789  

149,703  

205,492  

263,929  

212,419  

97,989  

150,647  

59,470  

520,525  

145,234    

272,194    

149,900    

422,094    

46,238    

147,517    

193,755    

228,339    

165,355    

65,806    

71,011    

58,553    

360,725    

(256,596)  

(132,386)    

(108,071)  

(142,008)  

(169,786)  

(170,373)  

(169,900)    

402  

(107,669)  

27,504  

8,862  

(94,887)  

(236,895)  

(121,710)  

(19,644)  

38,664  

(131,122)  

(61,468)  

22,398  

(57,243)  

(227,616)  

(484,212)  

(149,807)  

(56,959)    

(226,859)    

(359,245)    

(96,651)    

18,642   $

(102,066)   $

(83,866)   $

(334,405)   $

(262,594)     $

18,441   $

364,635   $

(351,873)   $

(552,309)   $

(480,498)     $

6,551

29,500

36,051

11,276

47,327

9,551

2,186

11,737

35,590

47,064

32,183

79,636

917

159,800

(124,210)

(473)

(284)

(757)

(124,967)

(53,156)

(71,811)

(71,811)

0.06   $

0.06   $

2.60   $

2.56   $

(3.50)    

(3.50)    

  $

  $

(4.98)     $

(4.98)     $

(1.00)

(1.00)

306,768  

140,301  

100,433    

96,465    

71,989

311,168  

142,541  

100,433    

96,465    

71,989

34

 
 
 
   
 
 
 
   
 
 
 
 
 
   
 
 
 
     
 
   
   
   
   
     
 
   
   
   
   
     
 
   
   
   
   
     
 
   
   
   
   
     
 
   
   
   
   
     
 
   
   
   
   
     
 
 
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Consolidated Balance Sheet Data:

Cash and cash equivalents

Working capital, excluding deferred revenue

Total assets

Deferred revenue, current and non-current portion (2)

Long-term debt, net of current portion

Total liabilities

Redeemable convertible Class A common stock (3)

As of December 31,

2019

2018

2017

2016

$

173,372   $

382,620   $

277,716   $

(in thousands)

209,113  

402,639  

302,012  

5,310,742  

5,194,649  

5,327,064  

343,400  

1,893,406  

2,661,220  

—  

296,132  

1,904,072  

2,578,549  

—  

261,791  

2,245,622  

2,909,938  

3,146,887  

101,643

158,637

5,202,689

217,722

2,242,892

2,842,828

2,879,504

(519,643)

Total stockholders’ equity (deficit) (3)
________________
(1) The operating results of LOGICnow are included in our consolidated financial statements from the acquisition date of May 27, 2016 to December 31, 2016.

2,616,100  

2,649,522  

(729,761)  

(2) At  December  31,  2019,  2017  and  2016,  deferred  revenue  reflects  a  write-down  of  $2.7  million,  $3.0  million  and  $14.8  million,  respectively,  associated  with  purchase  accounting

adjustments. These cumulative purchase price adjustments did not have an impact on the December 31, 2018 deferred revenue balances.

(3) At the completion of our IPO in October 2018, we converted each outstanding share of our Class A common stock into 140,053,370 shares of common stock equal to the result of the
liquidation value of such share of Class A common stock, divided by $19.00 per share. At the time of the conversion of the Class A common stock, we also converted $717.4 million of
accrued and unpaid dividends on the Class A common stock into 37,758,109 shares of common stock equal to the result of the accrued and unpaid dividends on each share of Class A
common stock, divided by $19.00 per share. See Note 10. Redeemable Convertible Class A Common Stock in the Notes to Consolidated Financial Statements included in Item 8 of Part II
of this Annual Report on Form 10-K for additional information regarding the conversion of the Class A common stock.

35

 
 
 
 
 
 
 
 
   
   
   
 
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ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The  following  discussion  and  analysis  of  our  financial  condition  and  results  of  operations  should  be  read  in  conjunction  with  the  'Selected  Consolidated
Financial  Data'  and  our  consolidated  financial  statements  and  related  notes  thereto  included  elsewhere  in  this  report.  In  addition  to  historical  consolidated
financial information, the following discussion contains forward-looking statements that reflect our plans, estimates and beliefs. Our actual results could differ
materially  and  adversely  from  those  anticipated  in  the  forward-looking  statements.  Please  see  the  sections  entitled  “Special  Note  Regarding  Forward-Looking
Statements” and "Risk Factors" above for a discussion of the uncertainties, risks and assumptions associated with these statements.

Overview

SolarWinds  is  a  leading  provider  of  information  technology,  or  IT,  infrastructure  management  software.  Our  products  give  organizations  worldwide,
regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premise, in the
cloud, or in hybrid models.  We combine powerful,  scalable,  affordable,  easy to use products with a high-velocity,  low-touch sales  model to grow our business
while also generating significant cash flow.

We  offer  over  50  infrastructure-location  agnostic  products  to  monitor  and  manage  network,  systems,  desktop,  application,  storage,  database,  website
infrastructures and IT service desks. We intend to continue to innovate and invest in areas of product development that bring new products to market and enhance
the  functionality,  ease  of  use  and  integration  of  our  current  products.  We  believe  this  will  strengthen  the  overall  value  proposition  of  our  products  in  any  IT
environment.

Financial Highlights

Our approach, which we call the “SolarWinds Model,” is based on our commitment to building a business that is focused on growth and profitability. Below

are our key financial highlights for the year ended December 31, 2019 as compared to the year ended December 31, 2018.

Revenue

Our total revenue was $932.5 million and $833.1 million for the years ended December 31, 2019 and 2018, respectively. Our non-GAAP total revenue, which
excludes  the impact  of  purchase  accounting,  was $938.5 million and  $836.8 million for the years ended  December 31, 2019 and 2018, respectively. Recurring
revenue,  which  consists  of  subscription  and  maintenance  revenue,  represented  approximately  82% of  our  total  revenue  for  the  year  ended  December  31,  2019
compared to 80% for  the  year ended December  31, 2018.  We  have  increased  our  recurring  revenue  as  a  result  of  the  growth  in  our  subscription  sales  and  the
continued growth of our maintenance revenue.

We use Subscription Annual Recurring Revenue, or Subscription ARR, and Total Annual Recurring Revenue, or Total ARR, to evaluate the results of our
recurring  revenue  model.  Subscription  ARR  represents  the  annualized  recurring  value  of  all  active  subscription  contracts  at  the  end  of  a  reporting  period.  As
of  December  31,  2019,  Subscription  ARR  was  $370.3  million,  up  from  $283.5  million as  of  December  31,  2018.  Total  ARR  represents  the  sum  of
Subscription ARR and the annualized value of all maintenance contracts related to perpetual licenses active at the end of a reporting period. As of December 31,
2019, Total ARR was $845.1 million, up from $709.7 million as of December 31, 2018.

As of December 31, 2019, we had over 320,000 customers. The SolarWinds Model allows us to both sell to a broad group of potential customers and close
large transactions with significant customers. We increased our customer base by over 25,000 new customers in 2019 organically and through acquisitions. While
some customers may spend as little as $100 with us over a twelve-month period, we had 897 customers who had spent more than $100,000 with us for the year
ended December 31, 2019.

We expect that the continued growth in the use of public and private clouds, increased outsourcing of IT management services to MSPs and cross-selling of
subscription  products into our existing  customer  base could  result  in an increase  in our subscription  revenue.  We believe  this increase,  coupled with continued
growth in maintenance revenue, could cause our recurring revenue to increase as a percentage of total revenue over time.

Our license revenue has declined as a percentage of total revenue primarily due to the higher growth of our recurring revenue and represented approximately
18% of our total revenue in 2019. We believe we have the potential to grow license revenue over time as we continue to invest in international sales growth, new
product development and enhancements and increased productivity and efficiency of our sales and marketing operations.

Profitability

We have grown while maintaining high levels of operating efficiency. Our net income for the year ended December 31, 2019 was $18.6 million compared to a
net loss of $102.1 million for the year ended December 31, 2018. Our Adjusted EBITDA was $453.6 million and $407.5 million for the years ended December 31,
2019 and 2018, respectively.

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Cash Flow

We are building our business to generate strong cash flow over the long term. For the years ended December 31, 2019 and 2018, cash flows from operations
were $299.9 million and  $254.1 million, respectively. During those periods, our cash flows from operations were reduced by cash payments for interest on our
long-term debt of $100.5 million and $142.9 million, respectively and cash payments for income taxes of $48.0 million and $9.0 million, respectively.

Acquisitions

Samanage

On  April  30,  2019,  we  acquired  SAManage  Ltd.,  or  Samanage,  an  IT  service  desk  solution  company,  for  approximately  $342.1  million.  By  acquiring
Samanage,  we  entered  the  IT  service  management,  or  ITSM,  market  and  based  on  the  acquired  technology  introduced  the  SaaS-based  service  desk  solution,
SolarWinds Service Desk, into our product portfolio.

VividCortex

On  December  10,  2019,  we  acquired  VividCortex,  Inc.,  or  VividCortex,  a  SaaS-based  database  performance  management  solution  company,  for

approximately $117.6 million.

See Note 3. Acquisitions in the Notes to Consolidated Financial Statements included in Item 8 of Part II of this Annual Report on Form 10-K for additional

discussion of our acquisitions.

Initial Public Offering and Follow-On Offering by Selling Stockholders

In October 2018, we completed our IPO, in which we sold and issued 25,000,000 shares of our common stock at an issue price of $15.00 per share. We raised
a  total  of  $375.0  million in  gross  proceeds  from  the  offering,  or  approximately  $353.0  million in  net  proceeds  after  deducting  underwriting  discounts  and
commissions of $17.8 million and offering-related expenses of approximately $4.2 million. A portion of the net proceeds from the offering were used to repay the
$315.0 million in borrowings outstanding under our second lien term loan.

In May 2019, we completed a follow-on offering for 15,000,000 shares of our common stock sold by certain selling stockholders at an offering price of $18.00
per  share.  The  selling  stockholders  received  all  of  the  proceeds  from  the  offering.  We  continue  to  be  a  controlled  company  within  the  meaning  of  the  NYSE
corporate governance standards.

Components of Our Results of Operations

Revenue

Our revenue consists of recurring revenue and perpetual license revenue.

•

Recurring Revenue. The significant majority of our revenue is recurring and consists of subscription and maintenance revenue.

▪

•

Subscription  Revenue.  We  primarily  derive  subscription  revenue  from  fees  received  for  subscriptions  to  our  SaaS  offerings,  and  to  a  lesser
extent, our time-based license arrangements. Subscription revenue includes sales of our MSP, application performance management and ITSM
products. We generally recognize revenue ratably over the subscription term once the service is made available to the customer or when we have
the  right  to  invoice  for  services  performed.  We  generally  invoice  subscription  agreements  monthly  based  on  usage  or  in  advance  over  the
subscription period on either a monthly or annual basis. Our subscription revenue grows as customers add new subscription products, upgrade
the capacity level of their existing subscription products or increase the usage of their subscription products. Our revenue from MSP products
increases  with  the  addition  of  end  customers  served  by  our  MSP  customers,  the  proliferation  of  devices  managed  by  those  MSPs  and  the
expansion of products used by those MSPs to manage end customers’ IT infrastructures.

Maintenance Revenue. We derive maintenance  revenue from the sale of maintenance  services  associated  with our perpetual  license  products.
Perpetual license customers pay for maintenance services based on the products they have purchased. We recognize maintenance revenue ratably
on a daily basis over the contract period. Our maintenance revenue grows when we renew existing maintenance contracts and add new perpetual
license  customers,  and  as  existing  customers  add  new  products.  Customers  typically  renew  their  maintenance  contracts  at  our  standard  list
maintenance renewal pricing for their applicable products. We generally invoice maintenance contracts annually in advance.

•

License Revenue. We  derive  license  revenue  from  sales  of  perpetual  licenses  of  our  products  to  new  and  existing  customers.  We  include  one  year  of
maintenance services as part of our customers’ initial license purchase. License revenue is

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recognized  at  a  point  in  time  upon  delivery  of  the  electronic  license  key.  We  allocate  revenue  to  the  license  component  based  upon  our  estimated
standalone selling prices, which is derived by evaluating our historical pricing and discounting practices in observable bundled transactions.

Cost of Revenue

•

•

Cost of Recurring Revenue. Cost of recurring revenue consists of technical support personnel costs, royalty fees, public cloud infrastructure and hosting
fees and an allocation of overhead costs for our subscription revenue and maintenance services. Allocated costs consist of certain facilities, depreciation,
benefits and IT costs allocated based on headcount.

Amortization of Acquired Technologies. We amortize to cost of revenue the capitalized costs of technologies acquired in connection with the Take Private
and our other acquisitions.

Operating Expenses

Operating expenses consists of sales and marketing, research and development and general and administrative expenses as well as amortization of acquired
intangibles. Personnel costs are the most significant component of operating expenses and consist of salaries, benefits, bonuses, sales commissions, stock-based
compensation and an allocation of overhead costs based on headcount. The total number of employees as of December 31, 2019 was 3,251, as compared to 2,738
as of December 31, 2018. Our stock-based compensation expense has increased in periods subsequent to our initial public offering due to equity awards granted to
our employees and directors.

•

•

•

•

Sales and Marketing. Sales and marketing expenses primarily consist of related personnel costs, including our sales, marketing and maintenance renewal
and subscription retention teams. Sales and marketing expenses also includes the cost of digital marketing programs such as paid search, search engine
optimization  and management,  website maintenance  and design. We expect to continue to hire personnel globally to drive new sales and maintenance
renewals.

Research and Development. Research and development expenses primarily consist of related personnel costs. We expect to continue to grow our research
and development organization, particularly internationally.

General and Administrative. General and administrative expenses primarily consist of personnel costs for our executive, finance, legal, human resources
and  other  administrative  personnel,  general  restructuring  charges  and  other  acquisition-related  costs,  professional  fees  and  other  general  corporate
expenses.  In  the  periods  after  the  Take  Private  and  prior  to  our  initial  public  offering,  these  expenses  also  included  management  fees  payable  to  our
Sponsors, which were eliminated upon the completion of our initial public offering.

Amortization of Acquired Intangibles. We amortize to operating expenses the capitalized costs of intangible assets acquired in connection with the Take
Private and our other acquisitions.

Other Income (Expense)

Other  income  (expense)  primarily  consists  of  interest  expense,  gains  (losses)  resulting  from  changes  in  exchange  rates  on  foreign  currency  denominated

intercompany loans and accounts, and losses on extinguishment of debt. We expect interest expense to decrease as we repay indebtedness.

We established a foreign currency denominated intercompany loan as part of the Take Private to provide a conduit to utilize foreign earnings effectively. The
gains  (losses)  associated  with  the  changes  in  exchange  rates  on  amounts  borrowed  were  unrealized  non-cash  events.  As  of  July  1,  2018,  this  foreign  currency
denominated intercompany loan was designated as long-term due to a change in our investment strategy and the new Tax Act. Therefore, beginning on July 1,
2018, the foreign currency transaction gains and losses resulting from remeasurement are recognized as a component of accumulated other comprehensive income
(loss). As of December 31, 2019, we determined that the intercompany loan will not be repaid and it was reclassified as a capital contribution.

Foreign Currency

As a global company, we face exposure to adverse movements in foreign currency exchange rates. Fluctuations in foreign currencies impact the amount of
total  assets,  liabilities,  revenue,  operating  expenses  and  cash  flows  that  we  report  for  our  foreign  subsidiaries  upon  the  translation  of  these  amounts  into  U.S.
dollars.  See “Item  7A: Quantitative  and Qualitative  Disclosures  About  Market  Risk” for  additional  information  on  how  foreign  currency  impacts  our  financial
results.

Income Tax Expense

Income  tax  expense  consists  of  domestic  and  foreign  corporate  income  taxes  related  to  the  sale  of  products.  The  tax  rate  on  income  earned  by  our  North
American entities is higher than the tax rate on income earned by our international entities other than Canada and Sweden. We expect the income earned by our
international entities to grow over time as a percentage of total income, which may result in a decline in our effective income tax rate. However, our effective tax
rate will be affected by many other

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factors including changes in tax laws, regulations or rates, new interpretations of existing laws or regulations, shifts in the allocation of income earned throughout
the world and changes in overall levels of income before tax.

Comparison of the Years Ended December 31, 2019 and 2018

Revenue

Subscription

Maintenance

Total recurring revenue

License

Total revenue

Year Ended December 31,

2019

2018

Amount

Percentage of
 Revenue

Amount

Percentage of
 Revenue

Change

$

$

320,747  

446,450  

767,197  

165,328  

932,525  

(in thousands, except percentages)

34.4%   $

47.9

82.3

17.7

100.0%   $

265,591  

402,938  

668,529  

164,560  

833,089  

31.9%   $

48.4

80.2

19.8

100.0%   $

55,156

43,512

98,668

768

99,436

In the first quarter of 2019, we adopted ASC 606 “Revenue from Contracts with Customers,” which replaced all existing revenue guidance under ASC 605
“Revenue Recognition,” including prescriptive industry-specific guidance. We adopted ASC 606 using the modified-retrospective method therefore, results for the
year  ended  December  31,  2019 are  presented  in  compliance  with  ASC  606  and  historical  financial  results  for  reporting  periods  prior  to  2019  are  presented  in
conformity with amounts previously disclosed under ASC 605. The impact of the adoption of ASC 606 on our total revenue for the year ended December 31, 2019
was insignificant. See Note 2. Summary of Significant Accounting Policies in the  Notes to Consolidated Financial Statements in Item 8 of Part II of this Annual
Report on Form 10-K for a full description of implementation impact of ASC 606 including the presentation of financial results for the year ended December 31,
2019 under ASC 605 for comparison to the prior year period.

Total revenue increased $99.4 million, or 11.9%, for the year ended December 31, 2019 compared to the year ended December 31, 2018. Revenue from North
America was approximately 66% and 65% of total revenue for the years ended December 31, 2019 and 2018, respectively. Other than the United States, no single
country accounted for 10% or more of our total revenue during these periods. We expect our international total revenue to increase slightly as a percentage of total
revenue as we expand our international sales and marketing efforts across our product lines.

Recurring Revenue

Subscription Revenue. Subscription revenue increased $55.2 million, or 20.8%, for the year ended December 31, 2019 compared to the year ended December
31, 2018, primarily due to sales of additional MSP products, with additional contribution from our acquired SolarWinds Service Desk product. These increases
were partially offset by the effect of the weakening of most foreign currencies relative to the U.S. dollar. Our subscription revenue increased as a percentage of our
total revenue for the year ended December 31, 2019 compared to the year ended December 31, 2018.

Our net retention rate for our subscription products was approximately 105% for each of the trailing twelve-month periods ended December 31, 2019 and 2018
and was driven primarily  by strong customer  retention  in our MSP products. We define  our net retention  rate for subscription  products as the implied  monthly
subscription revenue at the end of a period for the base set of customers from which we generated subscription revenue in the year prior to the calculation, divided
by the implied monthly subscription revenue one year prior to the date of calculation for that same customer base.

Maintenance Revenue. Maintenance revenue increased $43.5 million, or 10.8%, for the year ended December 31, 2019 compared to the year ended December
31, 2018 primarily due to a growing maintenance renewal customer base from sales of our perpetual license products, strong maintenance renewal rates and to a
lesser extent, a maintenance price increase.

Our maintenance renewal rate for our perpetual license products was approximately 94% and 95%, respectively, for the trailing twelve-month periods ended
December 31, 2019 and  2018. We define our maintenance renewal rate as the sales of maintenance services for all existing maintenance contracts expiring in a
period, divided by the sum previous sales of maintenance services corresponding to those services expiring in the current period. Sales of maintenance services
includes sales of maintenance renewals for a previously purchased product and the amount allocated to maintenance revenue from a license purchase.

License Revenue

License revenue increased $0.8 million, or 0.5%, due to increased sales of our licensed products in our international locations, partially offset by the effect of

the weakening of most foreign currencies relative to the U.S. dollar.

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Cost of Revenue

Cost of recurring revenue

Amortization of acquired technologies

Total cost of revenue

Year Ended December 31,

2019

2018

Amount

Percentage of
Revenue

Amount

Percentage of
Revenue

Change

$

$

79,571  

175,883  

255,454  

(in thousands, except percentages)

8.5%   $

18.9

27.4%   $

70,744  

175,991  

246,735  

8.5%   $

21.1

29.6%   $

8,827

(108)

8,719

Total cost of revenue increased in the year ended December 31, 2019 compared to the year ended December 31, 2018 primarily due to increases in personnel
costs  to  support  new  customers  and  additional  product  offerings  of  $4.9 million, which  includes  a $1.5 million increase  in  stock-based  compensation  expense,
public  cloud  infrastructure  and  hosting  fees  related  to  our  subscription  products  of  $1.6  million and  depreciation  and  other  amortization  of  $2.1  million.
Amortization of acquired technologies includes $163.6 million and $165.6 million of amortization related to the Take Private for the years ended  December 31,
2019 and 2018, respectively.

Operating Expenses

Sales and marketing

Research and development

General and administrative

Amortization of acquired intangibles

Total operating expenses

Year Ended December 31,

2019

2018

Amount

Percentage of
Revenue

Amount

Percentage of
Revenue

Change

$

$

264,199  

110,362  

97,525  

69,812  

541,898  

(in thousands, except percentages)

28.3%   $

227,468  

27.3%   $

11.8

10.5

7.5

96,272  

80,641  

66,788  

11.6

9.7

8.0

58.1%   $

471,169  

56.6%   $

36,731

14,090

16,884

3,024

70,729

Sales and Marketing. Sales and marketing expenses increased  $36.7 million, or 16.1%, primarily due to increases in personnel costs of $21.9 million, which
includes an increase of $9.4 million in stock-based compensation expense and increases in marketing program costs of $12.5 million. We increased our sales and
marketing  employee  headcount  to  support  the  sales  of  additional  products  and  growth  in  the  business  and  through  the  acquisition  of  Samanage.  Sales  and
marketing  expense  for  the  year  ended  December  31,  2019 would  have  been  approximately  $5.3  million higher  under  ASC  605  due  to  the  impact  of  the
capitalization  and  amortization  of  commission  expense  under  ASC  606.  See  Note 2.  Summary  of  Significant  Accounting  Policies in  the  Notes  to  Consolidated
Financial Statements in Item 8 of Part II of this Annual Report on Form 10-K for further discussion of the impact of the adoption of ASC 606.

Research and Development. Research and development expenses increased  $14.1 million, or 14.6%, primarily due to an increase in personnel costs of $14.5
million, which includes an increase in stock-based compensation expense of $7.9 million, partially offset by a reduction in acquisition and Take Private related
costs of $1.7 million. We increased our worldwide research and development employee headcount through the acquisition of Samanage and to expedite delivery of
product enhancements and new product offerings to our customers.

General and Administrative. General and administrative expenses increased $16.9 million, or 20.9%, primarily due to a $15.0 million increase in personnel
costs, which includes a $10.6 million increase in stock-based compensation expense, a $5.6 million increase in professional fees and other public company costs
and a $4.8 million increase in acquisition and restructuring costs. These increases were partially offset by a decrease of $8.3 million related to management fees
payable to our Sponsors that were eliminated upon the completion of our initial public offering in October 2018 and a $1.6 million decrease in offering costs.

Amortization of Acquired Intangibles. Amortization of acquired intangibles increased $3.0 million, or 4.5%, for the year ended December 31, 2019 compared
to the year ended December 31, 2018 primarily due to amortization related to the Samanage acquisition. See  Note 3. Acquisitions in the Notes to Consolidated
Financial Statements in Item 8 of Part II of this Annual Report on Form 10-K for further discussion of our acquisitions including the intangible assets acquired.
Amortization of intangible assets

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includes $47.4 million and  $48.2 million of  amortization  related  to  the  Take  Private  for  the  years  ended  December  31,  2019 and  2018,  respectively,  with  the
remaining balance related primarily to the LOGICnow acquisition in May 2016.

Interest Expense, Net

Year Ended December 31,

2019

2018

Amount

Percentage of
Revenue

Amount

Percentage of
Revenue

Change

Interest expense, net

$

(108,071)  

(11.6)%   $

(142,008)  

(17.0)%   $

33,937

(in thousands, except percentages)

Interest  expense,  net  decreased  by  $33.9 million,  or  23.9%,  in  the  year  ended  December  31,  2019 compared  to  the  year  ended  December  31,  2018. The
decrease in interest expense is primarily due to the repayment of $315.0 million in outstanding borrowings under our second lien term loan in October 2018 and the
reduction in the interest rate spread under our credit facilities resulting from our IPO and the refinancing transaction we completed in March 2018. See Note 9.
Debt in the Notes to Consolidated Financial Statements included in Item 8 of Part II of this Annual Report on Form 10-K for additional information regarding our
debt.

Other Income (Expense), Net

Year Ended December 31,

2019

2018

Amount

Percentage of
Revenue

Amount

Percentage of
Revenue

Change

Unrealized net transaction gains (losses) related to remeasurement
of intercompany loans

Loss on extinguishment of debt

Other income (expense)

Total other income (expense), net

$

$

301  

—  

101  

402  

—%   $

—

—

—%   $

(12,565)  

(80,137)  

(2,185)  

(94,887)  

(1.5)%   $

(9.6)

(0.3)

(11.4)%   $

12,866

80,137

2,286

95,289

(in thousands, except percentages)

Other income (expense), net increased by $95.3 million in the year ended December 31, 2019 compared to the year ended December 31, 2018 primarily due to
a loss of $80.1 million on extinguishment of debt related to the refinancing of our credit facilities in March 2018 and the impact of changes in foreign currency
exchange rates related to various intercompany loans and accounts for the period.

Income Tax Expense (Benefit)

Income (loss) before income taxes

Income tax expense (benefit)

Effective tax rate

Year Ended December 31,

2019

2018

Amount

Percentage of
Revenue

Amount

Percentage of
Revenue

Change

$

27,504

8,862

32.2%    

(in thousands, except percentages)

2.9%   $

1.0

(121,710)

(19,644)

(14.6)%   $

(2.4)

16.1%    

149,214

28,506

16.1%

Our income tax expense for the year ended December 31, 2019 increased by $28.5 million as compared to the year ended December 31, 2018 primarily as a
result of an increase  in the income  before income  taxes for  the period. The effective  tax rate  increased  by 16.1% for the period primarily  due to the impact of
having a full valuation allowance against the deferred tax assets related to the current period losses from the recent Samanage acquisition, partially offset by the
foreign-derived intangible income deduction. For additional discussion about our income taxes, see Note 15. Income Taxes in the Notes to Consolidated Financial
Statements included in Item 8 of Part II of this Annual Report on Form 10-K.

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Comparison of the Years Ended December 31, 2018 and 2017

For a comparison of our results of operations for the years ended December 31, 2018 and 2017, see “Part II, Item 7. Management's Discussion and Analysis of
Financial Condition and Results of Operations” of our annual report on Form 10-K for the year ended December 31, 2018, filed with the SEC on February 25,
2019.

Non-GAAP Financial Measures

In addition to financial measures prepared in accordance with GAAP, we use certain non-GAAP financial measures to clarify and enhance our understanding,
and  aid in  the period-to-period  comparison,  of our  performance.  We  believe  that  these  non-GAAP financial  measures  provide  supplemental  information  that  is
meaningful  when assessing  our  operating  performance  because  they  exclude  the  impact  of  certain  amounts  that  our  management  and  board  of  directors  do not
consider part of core operating results when assessing our operational performance, allocating resources, preparing annual budgets and determining compensation.
Accordingly,  these  non-GAAP  financial  measures  may  provide  insight  to  investors  into  the  motivation  and  decision-making  of  management  in  operating  the
business. Investors are encouraged to review the reconciliation of each of these non-GAAP financial measures to its most comparable GAAP financial measure
included below.

While  we  believe  that  these  non-GAAP  financial  measures  provide  useful  supplemental  information,  non-GAAP  financial  measures  have  limitations  and
should not be considered in isolation from, or as a substitute for, their most comparable GAAP measures. These non-GAAP financial measures are not prepared in
accordance with GAAP, do not reflect a comprehensive system of accounting and may not be comparable to similarly titled measures of other companies due to
potential  differences  in  their  financing  and  accounting  methods,  the  book  value  of  their  assets,  their  capital  structures,  the  method  by  which  their  assets  were
acquired and the manner in which they define non-GAAP measures. Items such as the amortization of intangible assets, stock-based compensation expense and
related employer-paid payroll taxes, acquisition related adjustments and restructuring charges, as well as the related tax impacts of these items can have a material
impact on our GAAP financial results.

Non-GAAP Revenue

We  define  non-GAAP  subscription  revenue,  non-GAAP  maintenance  revenue,  non-GAAP  license  revenue  and  non-GAAP  total  revenue,  as  subscription
revenue, maintenance revenue, license revenue and total revenue, respectively, excluding the impact of purchase accounting from our Take Private transaction in
early 2016 and acquisitions. We monitor these measures to assess our performance because we believe our revenue growth rates would be overstated without these
adjustments. We believe presenting non-GAAP subscription revenue, non-GAAP maintenance revenue, non-GAAP license revenue and non-GAAP total revenue
aids in the comparability between periods and in assessing our overall operating performance.

Revenue:

GAAP subscription revenue

Impact of purchase accounting

Non-GAAP subscription revenue

GAAP maintenance revenue

Impact of purchase accounting

Non-GAAP maintenance revenue

GAAP total recurring revenue

Impact of purchase accounting

Non-GAAP total recurring revenue

GAAP license revenue

Impact of purchase accounting

Non-GAAP license revenue

Total GAAP revenue

Impact of purchase accounting

Total non-GAAP revenue

Year Ended December 31,

2019

2018

2017

(in thousands)

$

320,747   $

265,591   $

5,930  

326,677  

446,450  

—  

446,450  

767,197  

5,930  

773,127  

165,328  

—  

1,166  

266,757  

402,938  

2,550  

405,488  

668,529  

3,716  

672,245  

164,560  

—  

165,328  

164,560  

932,525   $

833,089   $

5,930   $

3,716   $

938,455   $

836,805   $

$

$

$

213,754

1,464

215,218

357,630

11,514

369,144

571,384

12,978

584,362

156,633

3

156,636

728,017

12,981

740,998

42

 
 
 
 
 
 
   
   
 
 
   
   
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Non-GAAP Operating Income and Non-GAAP Operating Margin

We provide non-GAAP operating income and related non-GAAP margin using non-GAAP revenue as discussed above and excluding such items as the write-
down of deferred revenue related to purchase accounting, amortization of acquired intangible assets, stock-based compensation expense and related employer-paid
payroll taxes, acquisition and Sponsor related costs and restructuring charges and other. Management believes these measures are useful for the following reasons:

• Amortization of Acquired Intangible Assets. We provide non-GAAP information that excludes expenses related to purchased intangible assets associated
with our acquisitions. We believe that eliminating this expense from our non-GAAP measures is useful to investors, because the amortization of acquired
intangible assets can be inconsistent in amount and frequency and is significantly impacted by the timing and magnitude of our acquisition transactions,
which also vary in frequency from period to period. Accordingly, we analyze the performance of our operations in each period without regard to such
expenses.

•

Stock-Based  Compensation  Expense  and  Related  Employer-Paid  Payroll  Taxes.  We  provide  non-GAAP  information  that  excludes  expenses  related  to
stock-based compensation and related employer-paid  payroll taxes. We believe that the exclusion of stock-based  compensation expense provides for a
better comparison of our operating results to prior periods and to our peer companies as the calculations of stock-based compensation vary from period to
period and company to company due to different valuation methodologies, subjective assumptions and the variety of award types. Employer-paid payroll
taxes  on  stock-based  compensation  is  dependent  on  our  stock  price  and  the  timing  of  the  taxable  events  related  to  the  equity  awards,  over  which  our
management  has  little  control,  and  does  not  correlate  to  the  core  operation  of  our  business.  Because  of  these  unique  characteristics  of  stock-based
compensation and related employer-paid payroll taxes, management excludes these expenses when analyzing the organization’s business performance.

• Acquisition  and  Sponsor  Related  Costs. We  exclude  certain  expense  items  resulting  from  the  Take  Private  and  other  acquisitions,  such  as  legal,
accounting  and  advisory  fees,  changes  in  fair  value  of  contingent  consideration,  costs  related  to  integrating  the  acquired  businesses,  deferred
compensation,  severance  and  retention  expense.  We  consider  these  adjustments,  to  some  extent,  to  be  unpredictable  and  dependent  on  a  significant
number of factors that are outside of our control. Furthermore, acquisitions result in operating expenses that would not otherwise have been incurred by us
in  the  normal  course  of  our  organic  business  operations.  We  believe  that  providing  these  non-GAAP  measures  that  exclude  acquisition  and  Sponsor
related costs, allows users of our financial statements to better review and understand the historical and current results of our continuing operations, and
also facilitates comparisons to our historical results and results of less acquisitive peer companies, both with and without such adjustments.

• Restructuring Charges and Other. We provide non-GAAP information that excludes restructuring charges such as severance and the estimated costs of
exiting and terminating facility lease commitments, as they relate to our corporate restructuring and exit activities and charges related to the separation of
employment with executives of the Company. These charges are inconsistent in amount and are significantly impacted by the timing and nature of these
events. Therefore, although we may incur these types of expenses in the future, we believe that eliminating these charges for purposes of calculating the
non-GAAP financial measures facilitates a more meaningful evaluation of our operating performance and comparisons to our past operating performance.

GAAP operating income

Impact of purchase accounting

Stock-based compensation expense and related employer-paid payroll taxes

Amortization of acquired technologies

Amortization of acquired intangibles

Acquisition and Sponsor related costs

Restructuring costs and other

Non-GAAP operating income

GAAP operating margin

Non-GAAP operating margin

43

Year Ended December 31,

2019

2018

2017

(in thousands, except margin data)

$

135,173

  $

115,185

  $

5,930

35,270

175,883

69,812

8,544

5,598

3,716

5,833

175,991

66,788

20,401

2,999

69,654

12,981

80

171,033

67,080

23,580

2,858

$

436,210

$

390,913

  $

347,266

14.5%  

46.5%  

13.8%  

46.7%  

9.6%

46.9%

 
 
 
 
 
 
   
   
 
 
 
 
 
 
 
 
 
 
 
 
 
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Adjusted EBITDA and Adjusted EBITDA Margin

We regularly monitor adjusted EBITDA and adjusted EBITDA margin, as it is a measure we use to assess our operating performance. We define adjusted
EBITDA  as  net  income  or  loss,  excluding  the  impact  of  purchase  accounting  on  total  revenue,  amortization  of  acquired  intangible  assets  and  developed
technology,  depreciation  expense,  stock-based  compensation  expense  and  related  employer-paid  payroll  taxes,  restructuring  and  other  charges,  acquisition  and
Sponsor  related  costs,  interest  expense,  net,  debt  extinguishment  and  refinancing  costs,  unrealized  foreign  currency  (gains)  losses,  and  income  tax  expense
(benefit). We define adjusted EBITDA margin as adjusted EBITDA divided by non-GAAP revenue. Adjusted EBITDA has limitations as an analytical tool, and
you should not consider it in isolation or as a substitute for analysis of our results as reported under GAAP. Some of these limitations are: although depreciation
and amortization are non-cash charges, the assets being depreciated and amortized may have to be replaced in the future, and adjusted EBITDA does not reflect
cash capital expenditure requirements for such replacements or for new capital expenditure requirements; adjusted EBITDA excludes the impact of the write-down
of deferred  revenue  due to purchase  accounting  in connection  with our acquisition,  and therefore  includes  revenue  that will never  be recognized  under GAAP;
adjusted  EBITDA  does  not  reflect  changes  in,  or  cash  requirements  for,  our  working  capital  needs;  adjusted  EBITDA  does  not  reflect  the  significant  interest
expense,  or  the  cash  requirements  necessary  to  service  interest  or  principal  payments,  on  our  debt;  adjusted  EBITDA  does  not  reflect  tax  payments  that  may
represent a reduction in cash available to us; and other companies, including companies in our industry, may calculate adjusted EBITDA differently, which reduces
its usefulness as a comparative measure.

Because  of  these  limitations,  you  should  consider  adjusted  EBITDA  alongside  other  financial  performance  measures,  including  net  income  (loss)  and  our
other GAAP results. In evaluating adjusted EBITDA, you should be aware that in the future we may incur expenses that are the same as or similar to some of the
adjustments in this presentation. Our presentation of adjusted EBITDA should not be construed as an inference that our future results will be unaffected by the
types of items excluded from the calculation of adjusted EBITDA. Adjusted EBITDA is not a presentation made in accordance with GAAP and the use of the term
varies from others in our industry.

Net income (loss)

Amortization and depreciation

Income tax expense (benefit)

Interest expense, net

Impact of purchase accounting on total revenue

Unrealized foreign currency (gains) losses(1)

Acquisition and Sponsor related costs

Debt related costs(2)

Stock-based compensation expense and related employer-paid payroll taxes

Restructuring costs and other

Adjusted EBITDA

Adjusted EBITDA margin

Year Ended December 31,

2019

2018

2017

(in thousands, except margin data)

$

18,642

  $

(102,066)

  $

(83,866)

263,244

8,862

108,071

5,930

(913)

8,544

385

35,270

5,598

258,362

(19,644)

142,008

3,716

14,367

20,401

81,535

5,833

2,999

250,876

22,398

169,786

12,981

(56,368)

23,580

19,546

80

2,858

$

453,633

  $

407,511

  $

361,871

48.3%  

48.7%  

48.8%

________________
(1) Unrealized foreign currency (gains) losses primarily relate to the remeasurement of our intercompany loans and to a lesser extent, unrealized foreign currency (gains) losses on selected

assets and liabilities.

(2) Debt  related  costs  include  fees  related  to  our  credit  agreements,  debt  refinancing  costs  and  the  related  write-off  of  debt  issuance  costs.  See Note 9. Debt in the Notes to Consolidated

Financial Statements in Item 8 of Part II of this Annual Report on Form 10-K for additional information regarding our debt.

Liquidity and Capital Resources

Cash and cash equivalents were $173.4 million as of  December 31, 2019. Our international subsidiaries held approximately $134.6 million of cash and cash
equivalents, of which 71.9% were held in Euros. We intend either to invest our foreign earnings permanently in foreign operations or to remit these earnings to our
U.S. entities in a tax-free manner with the exception for immaterial state income taxes. The Tax Act imposed a mandatory transition tax on accumulated foreign
earnings and eliminates U.S. federal income taxes on foreign subsidiary distribution.

Our primary source of cash for funding operations and growth has been through cash provided by operating activities. We believe that our existing cash and
cash  equivalents,  our  cash  flows  from  operating  activities  and  our  borrowing  capacity  under  our  credit  facilities  will  be  sufficient  to  fund  our  operations,  fund
required debt repayments and meet our commitments for capital expenditures for at least the next 12 months.

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In October 2018, we completed our IPO, in which we sold and issued 25,000,000 shares of our common stock at an issue price of $15.00 per share. We raised
a total of $375.0 million in gross proceeds from the offering, or approximately $353.0 million in net proceeds. A portion of the net proceeds from the offering were
used to repay the $315.0 million in borrowings outstanding under our second lien term loan.

Although we are not currently a party to any material definitive agreement regarding potential investments in, or acquisitions of, complementary businesses,
applications or technologies, we may enter into these types of arrangements, which could reduce our cash and cash equivalents, require us to seek additional equity
or debt financing or repatriate cash generated by our international operations that could cause us to incur withholding taxes on any distributions. Additional funds
from financing arrangements may not be available on terms favorable to us or at all.

Indebtedness

As of December 31, 2019, our total indebtedness was $2.0 billion, with up to $125.0 million of available borrowings under our revolving credit facility. See
Note 9. Debt in  the  Notes  to  Consolidated  Financial  Statements included  in  Item  8  of  Part  II  of  this  Annual  Report  on  Form  10-K  for  additional  information
regarding our debt.

First Lien Credit Agreement

On March 15, 2018, or the Refinancing Date, we entered into Amendment No. 4 to First Lien Credit Agreement, originally dated as of February 5, 2016.

The First Lien Credit Agreement, as amended, provides for a senior secured revolving credit facility in an aggregate principal amount of $125.0 million, or the
Revolving  Credit  Facility,  consisting  of  a  $25.0  million  U.S.  dollar  revolving  credit  facility,  or  the  U.S.  Dollar  Revolver,  and  a  $100.0  million  multicurrency
revolving credit facility, or the Multicurrency Revolver. The Revolving Credit Facility includes a $35.0 million sublimit for the issuance of letters of credit. The
First Lien Credit Agreement also contains a term loan facility (which we refer to as the First Lien Term Loan, and together with the Revolving Credit Facility, as
the First Lien Credit Facilities) in an original aggregate principal amount of $1,990.0 million.

The First Lien Credit Agreement provides us the right to request additional commitments for new incremental term loans and revolving loans, in an aggregate
principal  amount not to exceed  (a)  the greater  of (i) $400.0 million  and (ii)  100% of our consolidated  EBITDA, as defined  in the First Lien Credit  Agreement
(calculated  on  a  pro  forma  basis),  for  the  most  recent  four  fiscal  quarter  period,  or  the  First  Lien  Fixed  Basket,  plus (b)  the  amount  of  certain  voluntary
prepayments of the First Lien Credit Facilities, plus (c) an unlimited amount subject to pro forma compliance with a first lien net leverage ratio not to exceed 4.75
to 1.00.

Under  the  U.S.  Dollar  Revolver,  $7.5  million  of  commitments  will  mature  on  February  5,  2021,  and  $17.5  million  along  with  all  commitments  under  the

Multicurrency Revolver will mature on February 5, 2022. The First Lien Term Loan will mature on February 5, 2024.

The First Lien Term Loan requires equal quarterly repayments equal to 0.25% of the original principal amount.

Second Lien Credit Facility

On  the  Refinancing  Date,  we  entered  into  the  Second  Lien  Credit  Agreement  with  Wilmington  Trust,  National  Association,  or  Wilmington  Trust,  as
administrative agent and collateral agent, and the other parties thereto. The Second Lien Credit Agreement provided for a term loan facility, or the Second Lien
Credit Facility, in an original aggregate principal amount of $315.0 million.

In October 2018, we completed our IPO and used a portion of our net proceeds from the offering to repay the outstanding borrowings and accrued interest

under our Second Lien Credit Facility.

Summary of Cash Flows

Summarized cash flow information is as follows:

Net cash provided by operating activities

Net cash used in investing activities

Net cash used in financing activities

Effect of exchange rate changes on cash and cash equivalents

Net increase (decrease) in cash and cash equivalents

Year Ended December 31,

2019

2018

(in thousands)

$

299,907   $

(482,453)  

(25,624)  

(1,078)  

(209,248)  

254,142

(67,993)

(75,724)

(5,521)

104,904

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Operating Activities

Our primary source of cash from operating activities is cash collections from our customers. We expect cash inflows from operating activities to be affected by
the timing of our sales. Our primary uses of cash from operating activities are for personnel-related expenditures, and other general operating expenses, as well as
payments related to taxes, interest and facilities.

For 2019 compared to 2018, the increase in cash provided by operating activities was primarily due to an increase in net income adjusted for the net effect of
non-cash items. The net cash inflow resulting from the changes in our operating assets and liabilities was $12.9 million for 2019 as compared to  $3.0 million in
2018 and was primarily due to the timing of sales and cash payments and receipts. Cash flow from operations for the year ended December 31, 2019 was reduced
by $48.0 million of  cash  paid  for  taxes  which  includes  an  $8.8  million  cash  payment  related  to  the  transition  tax  as  a  result  of  the  Tax  Act.  Cash  flow  from
operations for the year ended December 31, 2018 included losses on extinguishment of debt of $80.1 million and a reduction in accrued interest payable related to
our March 2018 debt refinancing and October 2018 repayment of our Second Lien Credit Facility.

Investing Activities

Investing cash flows consist primarily  of cash used for acquisitions,  capital  expenditures  and intangible  assets. Our capital  expenditures  primarily  relate  to
purchases of leasehold improvements, computers, servers and equipment to support our domestic and international office locations. Purchases of intangible assets
consist primarily of capitalized research and development costs.

Net cash used in investing activities increased in 2019 compared to  2018 due to an increase in cash used for acquisitions and a reduction in cash proceeds
related to the sale of a cost-method investment and other. In 2019, we completed acquisitions for a combined purchase price of approximately $462.4 million, net
of cash acquired. See Note 3. Acquisitions in the Notes to Consolidated Financial Statements included in Item 8 of Part II of this Annual Report on Form 10-K for
additional information regarding our acquisitions.

Financing Activities

Excluding the proceeds from our IPO in 2018, financing cash flows consist primarily  of issuance and repayments  associated with our long-term  debt, fees
related to refinancing our long-term debt, proceeds from the issuance of shares of common stock through equity incentive plans and the repurchase of common
stock.

Net  cash  used  in  financing  activities  decreased  in  2019 compared  to  2018 primarily  due  to  activity  in  2018  related  to  deemed  gross  repayments  and
borrowings  made  in  connection  with  the  refinancing  of  our  debt  agreements  in  March  2018  and  the  repayment  of  our  Second  Lien  Credit  Facility,  offset  by
proceeds from the issuance of common stock from our IPO. Net cash used in financing activities in 2019 includes the proceeds and repayment of $35.0 million in
borrowings under our Revolving Credit Facility and $19.9 million in quarterly principal payments under our First Lien Credit Agreement. In addition, we withheld
and retired shares of common stock to satisfy $7.3 million of statutory withholding tax requirements that we pay in cash to the appropriate taxing authorities on
behalf  of  our  employees  related  to  the  settlement  of  restricted  stock  units  during  the  period.  These  shares  are  treated  as  common  stock  repurchases  in  our
consolidated financial statements.

Contractual Obligations and Commitments

The following table summarizes our outstanding contractual obligations as of December 31, 2019 that require us to make future cash payments:

Total

Less than 1
year

1-3 years

3-5 years

More than
5 years

Payments Due by Period

Long-term debt obligations(1)

$

1,950,200   $

19,900   $

39,800   $

1,890,500   $

(in thousands)

Cash interest expense(1)

Operating leases(2) 

Purchase obligations(3)

Transition tax payable(4)

Total(5)

361,207  

130,069  

77,145  

95,699  

89,854  

17,489  

74,070  

8,893  

176,462  

33,774  

3,075  

17,785  

94,891  

30,154  

—  

35,415  

$

2,614,320   $

210,206   $

270,896   $

2,050,960   $

—

—

48,652

—

33,606

82,258

________________
(1) Represents principal maturities of our Senior Secured First Lien Credit Facility in effect at December 31, 2019. The estimated cash interest expense is based upon an interest rate of 4.55%.

(2) Represents maturities of operating lease liabilities, see Note 7. Leases in the Notes to Consolidated Financial Statements included in Item 8 of Part II of this Annual Report on Form 10-K

for additional details. As of December 31, 2019, we had various lease agreements in which the lease did not commence prior

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to  year-end  and  therefore  the  lease  liabilities  had  not  been  recorded  in  our  consolidated  balance  sheet.  The  future  minimum  lease  payments  under  these  leases  is  approximately $52.0
million over lease terms of two to eleven years.

(3) Purchase obligations primarily represent outstanding purchase orders for purchases of software license and support fees, marketing activities, public cloud infrastructure and hosting fees,

corporate health insurance costs, accounting, legal and contractor fees and computer hardware and software costs.

(4) Represents  the  provisional  one–time  transition  tax  as  a  result  of  the  Tax  Act  which  we  have  elected  to  pay  over  eight  years.  See Note 15. Income Taxes in the  Notes to Consolidated

Financial Statements included in Item 8 of Part II of this Annual Report on Form 10-K for additional details.

(5) Other  long-term  obligations  on  our  balance  sheet  at  December 31, 2019 included  non-current  income  tax  liabilities  of  $31.1  million,  which  are  primarily  related  to  unrecognized  tax

benefits. We have not included this amount in the table above because we cannot reasonably estimate the period during which this obligation may be incurred, if at all.

Critical Accounting Policies and Estimates

Our consolidated financial statements are prepared in conformity with GAAP and require our management to make estimates and assumptions that affect the
reported amounts of assets, liabilities, revenue, costs and expenses and related disclosures. We base our estimates on historical experience and on various other
assumptions  that  we  believe  to  be  reasonable  under  the  circumstances.  Actual  results  may  differ  from  these  estimates,  and  such  estimates  may  change  if  the
underlying  conditions  or  assumptions  change.  To  the  extent  that  there  are  differences  between  our  estimates  and  actual  results,  our  future  financial  statement
presentation, financial condition, results of operations and cash flows will be affected, perhaps materially.

In  many  cases,  the  accounting  treatment  of  a  particular  transaction  is  specifically  dictated  by  GAAP  and  does  not  require  management’s  judgment  in  its
application, while in other cases, management’s judgment is required in selecting among available alternative accounting standards that allow different accounting
treatment for similar transactions. We believe that these accounting policies requiring significant management judgment and estimates are critical to understanding
our historical and future performance, as these policies relate to the more significant areas of our financial results. These critical accounting policies are:

•
•
•
•

the valuation of goodwill, intangibles, long-lived assets and contingent consideration;
revenue recognition;
stock-based compensation; and
income taxes.

Acquisitions

The  purchase  price  of  our  acquired  businesses  is  allocated  to  the  assets  acquired  and  the  liabilities  assumed  based  on  their  estimated  fair  values,  with  the
excess recorded as goodwill. The fair value of identifiable intangible assets is based on significant judgments made by management. We typically engage third-
party valuation appraisal firms to assist us in determining the fair values and useful lives of the assets acquired. The valuation estimates and assumptions are based
on historical experience and information obtained from management, and also include, but are not limited to, future expected cash flows earned from the intangible
asset  and  discount  rates  applied  in  determining  the  present  value  of  those  cash  flows.  Unanticipated  events  and  circumstances  may  occur  that  could  affect  the
accuracy or validity of such assumptions, estimates or actual results.

Goodwill

An impairment of goodwill is recognized when the carrying amount of the assets exceeds their fair value. The process of evaluating the potential impairment
is highly subjective and requires the application of significant judgment. For purposes of the annual impairment test, we assess qualitative factors to determine if it
is more likely than not that goodwill might be impaired and whether it is necessary to perform the quantitative impairment test which considers the fair value of the
reporting unit compared with the carrying value on the date of the test. If an event occurs that would cause us to revise our estimates and assumptions used in
analyzing the value of our goodwill, the revision could result in a non-cash impairment charge that could have a material impact on our financial results. In the
fourth quarter of 2019 and 2018, we performed our annual review of goodwill and concluded that no impairment existed for our reporting units during any of the
periods presented. No impairment charges have been required to date.

Identifiable Intangible Assets

We evaluate long-lived assets, including finite-lived intangible assets and other assets, for impairment whenever events or changes in circumstances indicate
that the carrying amount of the assets may not be recoverable. Events or changes in circumstances that could result in an impairment review include, but are not
limited to, significant underperformance relative to historical or projected future operating results, significant changes in the manner of use of the acquired assets or
the  strategy  for  our  overall  business,  and  significant  negative  industry  or  economic  trends.  If  an  event  occurs  that  would  cause  us  to  revise  our  estimates  and
assumptions  used  in analyzing  the  value  of our  property  and equipment  or our finite-lived  intangibles  and other  assets,  that  revision  could result  in  a non-cash
impairment charge that could have a material impact on our financial results.

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Revenue Recognition

We  generate  revenue  from  fees  received  for  subscriptions,  the  sale  of  maintenance  services  associated  with  our  perpetual  license  products  and  the  sale  of
perpetual license products. We recognize revenue related to contracts from customers when we transfer promised goods or services to customers in an amount that
reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. This is determined by following a five-step process
which includes (1) identifying the contract with a customer, (2) identifying the performance obligations in the contract, (3) determining the transaction price, (4)
allocating the transaction price and (5) recognizing revenue when or as we satisfy a performance obligation.

We  identify  performance  obligations  in  a contract  based  on the goods and services  that  will be transferred  to the customer  that  are  identifiable  from  other
promises in the contract, or distinct. If not considered distinct, the promised goods or services are combined with other goods or services and accounted for as a
combined  performance  obligation.  Determining  the  distinct  performance  obligations  in  a  contract  requires  judgment.  Our  performance  obligations  primarily
include  perpetual  and  time-based  licenses,  maintenance  support  including  unspecified  upgrades  or  enhancements  to  new  versions  of  our  software  products  and
SaaS offerings.

We  allocate  the  transaction  price  of  the  contract  to  each  distinct  performance  obligation  based  on  a  relative  standalone  selling  price  basis.  Determining
standalone selling prices for our performance obligations requires judgment and are based on multiple factors including, but not limited to historical selling prices
and discounting practices for products and services, internal pricing policies and pricing practices in different regions and through different sales channels. For our
subscription products and maintenance services, our standalone selling prices are generally observable using standalone sales or renewals. For our perpetual and
time-based  license  products,  given  there  are  no  observable  standalone  sales,  we  estimate  our  standalone  selling  prices  by  evaluating  our  historical  pricing  and
discounting  practices  in  observable  bundled  transactions.  We  review  the  standalone  selling  price  for  our  performance  obligations  periodically  and  update,  if
needed, to ensure that the methodology utilized reflects our current pricing practices.

Stock-Based Compensation

We have granted our employees, directors and certain contractors stock-based incentive awards. Our stock awards vest on service-based or performance-based
vesting conditions. These awards are in the form of stock options, restricted stock and restricted stock units. We measure stock-based compensation expense for all
share-based awards granted based on the estimated fair value of those awards on the date of grant. The fair values of stock option awards are estimated using a
Black-Scholes valuation model. The fair value of restricted stock unit awards and restricted stock is determined using the fair market value of our common stock
on the date of grant less any amount paid at the time of the grant, or intrinsic value.

We use various assumptions that can be subjective in estimating the fair value of options at the date of grant using the Black-Scholes option model including
expected dividend yield, volatility, risk-free rate of return and expected life. In addition, we estimate the probability of the performance-based awards vesting upon
the achievement of the specified performance targets at each reporting period. Based on the extent to which the performance targets are achieved, vested shares
may range from 0% to 150% of the target award amount. Changes in the probability estimates associated with performance-based awards are accounted for in the
period  of  change  using  a  cumulative  expense  adjustment  to  apply  the  new  probability  estimate.  In  any  period  in  which  we  determine  the  achievement  of
the performance targets is not probable, we cease recording compensation expense and all previously recognized compensation expense for the performance-based
award  is  reversed.  Because  the  actual  number  of  shares  to  be  awarded  is  not  known  until  the  end  of  the  performance  period,  the  actual  compensation  expense
related to these awards could differ from our current expectations.

Income Taxes

We use the liability method of accounting for income taxes as set forth in the authoritative guidance for accounting for income taxes. Under this method, we
recognize deferred tax liabilities and assets for the expected future tax consequences of temporary differences between the respective carrying amounts and tax
basis of our assets and liabilities.

In calculating  our effective  tax rate, we make  judgments  regarding  certain  tax positions, including  the timing  and amount  of deductions  and allocations  of

income among various tax jurisdictions.

The guidance requires us to identify, evaluate and measure all uncertain tax positions taken or to be taken on tax returns and to record liabilities for the amount
of these positions that may not be sustained, or may only partially be sustained, upon examination by the relevant taxing authorities. Although we believe that our
estimates  and  judgments  are  reasonable,  actual  results  may  differ  from  these  estimates.  Some  or  all  of  these  judgments  are  subject  to  review  by  the  taxing
authorities. To the extent that the actual results of these matters is different than the amounts recorded, such differences will affect our effective tax rate.

We establish valuation allowances when necessary to reduce deferred tax assets to the amounts expected to be realized. On a quarterly basis, we evaluate the
need  for,  and  the  adequacy  of,  valuation  allowances  based  on  the  expected  realization  of  our  deferred  tax  assets.  The  factors  used  to  assess  the  likelihood  of
realization include our latest forecast of future taxable income,

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available tax planning strategies that could be implemented, reversal of taxable temporary differences and carryback potential to realize the net deferred tax assets.
As of December 31, 2019, we had a valuation allowance of $9.9 million.

Beginning  January  1,  2018,  we  began  recognizing  the  tax  impact  of  including  certain  foreign  earnings  in  U.S.  taxable  income  as  a  period  cost.  We  have
recognized an immaterial amount of deferred income taxes for state income taxes that could be incurred on distributions of certain foreign earnings or for outside
basis differences in our subsidiaries.

Off-Balance Sheet Arrangements

During the year ended December 31, 2019, we did not have any relationships with unconsolidated organizations or financial partnerships, such as structured
finance or special purpose entities that would have been established for the purpose of facilitating off-balance sheet arrangements or other contractually narrow or
limited purposes.

Recent Accounting Pronouncements

See Note 2. Summary of Significant Accounting Policies in the Notes to Consolidated Financial Statements in Item 8 of Part II of this Annual Report on Form

10-K, for a full description of recent accounting pronouncements, which is incorporated herein by reference.

ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Interest Rate Risk

We had cash and cash equivalents of $173.4 million and $382.6 million at December 31, 2019 and 2018, respectively. Our cash and cash equivalents consist
primarily of bank demand deposits and money market funds. We hold cash and cash equivalents and short-term investments for working capital purposes. Our
investments are made for capital preservation purposes, and we do not enter into investments for trading or speculative purposes.

We  do  not  have  material  exposure  to  market  risk  with  respect  to  our  cash  and  cash  equivalents,  as  these  consist  primarily  of  highly  liquid  investments

purchased with original maturities of three months or less at December 31, 2019.

We had total indebtedness with an outstanding principal balance of $2.0 billion at December 31, 2019 and 2018. Borrowings outstanding under our various
credit agreements bear interest at variable rates equal to applicable margins plus specified base rates or LIBOR-based rates with a 1% floor. As of December 31,
2019 and 2018, the annual weighted-average rate on borrowings was 4.55% and 5.27%, respectively. If there was a hypothetical 100 basis point increase in interest
rates, the annual impact to interest expense would be approximately $19.5 million. This hypothetical change in interest expense has been calculated based on the
borrowings outstanding at December 31, 2019 and a 100 basis point per annum change in interest rate applied over a one-year period.

We do not have material exposure to fair value market risk with respect to our total long-term outstanding indebtedness which consists of $2.0 billion U.S.

dollar term loans as of December 31, 2019, not subject to market pricing.

See Note 9. Debt in  the  Notes  to  Consolidated  Financial  Statements in  Item  8  of  Part  II  of  this  Annual  Report  on  Form  10-K  for  additional  information

regarding our debt.

Foreign Currency Exchange Risk

As a global company, we face exposure to adverse movements in foreign currency exchange rates. We primarily conduct business in the following locations:
the  United  States,  Europe,  Canada,  South  America  and  Australia.  This  exposure  is  the  result  of  selling  in  multiple  currencies,  growth  in  our  international
investments, additional headcount in foreign countries and operating in countries where the functional currency is the local currency. Specifically, our results of
operations and cash flows are subject to fluctuations in the following currencies: the Euro, British Pound Sterling and Australian Dollar against the United States
Dollar, or USD. These exposures may change over time as business practices evolve and economic conditions change. Changes in foreign currency exchange rates
could have an adverse impact on our financial results and cash flows.

Our  consolidated  statements  of  operations  are  translated  into  USD  at  the  average  exchange  rates  in  each  applicable  period.  Our  international  revenue,
operating  expenses  and  significant  balance  sheet  accounts  denominated  in  currencies  other  than  the  USD  primarily  flow  through  our  United  Kingdom  and
European  subsidiaries,  which  have  British  Pound  Sterling  and  Euro  functional  currencies,  respectively.  This  results  in  a  two-step  currency  exchange  process
wherein  the  currencies  other  than  the  British  Pound Sterling  and Euro  are  first  converted  into those functional  currencies  and then  translated  into USD for our
consolidated financial statements. As an example, revenue for sales in Australia is translated from the Australian Dollar to the Euro and then into the USD.

Our  statement  of  operations  and  balance  sheet  accounts  are  also  impacted  by  the  re-measurement  of  non-functional  currency  transactions  such  as
intercompany  loans,  cash  accounts  held  by  our  overseas  subsidiaries,  accounts  receivable  denominated  in  foreign  currencies,  deferred  revenue  and  accounts
payable denominated in foreign currencies.

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Foreign Currency Transaction Risk

Our foreign currency exposures typically arise from selling annual and multi-year maintenance contracts and subscriptions in multiple currencies, accounts
receivable, intercompany transfer pricing arrangements and other intercompany transactions. Our foreign currency management objective is to minimize the effect
of fluctuations in foreign exchange rates on selected assets or liabilities without exposing us to additional risk associated with transactions that could be regarded as
speculative.

We utilize purchased foreign currency forward contracts to minimize our foreign exchange exposure on certain foreign balance sheet positions denominated in
currencies  other  than  the  Euro.  We  do  not  enter  into  any  derivative  financial  instruments  for  trading  or  speculative  purposes.  Our  objective  in  managing  our
exposure to foreign currency exchange rate fluctuations is to reduce the impact of adverse fluctuations in such exchange rates on our earnings and cash flow. The
notional amounts and currencies underlying our foreign currency forward contracts will fluctuate period to period as they are principally dependent on the balances
of  the  balance  sheet  positions  that  are  denominated  in  currencies  other  than  the  Euro  held  by  our  global  entities.  There  can  be  no  assurance  that  our  foreign
currency hedging activities will substantially offset the impact of fluctuation in currency exchange rates on our results of operations and functional positions. As of
December 31, 2019 and 2018, we did not have any forward contracts outstanding and while we do not have a formal policy to settle all derivatives prior to the end
of each quarter, our current practice is to do so. The effect of derivative instruments on our consolidated statements of operations was insignificant for the years
ended December 31, 2019 and 2018.

We  are  exposed  to  credit-related  losses  in  the  event  of  non-performance  by  counterparties  to  derivative  financial  instruments,  but  we  do  not  expect  any
counterparties to fail to meet their obligations given their high credit ratings. In addition, we diversify this risk across several counterparties and actively monitor
their ratings.

Foreign Currency Translation Risk

Fluctuations  in  foreign  currencies  impact  the  amount  of  total  assets,  liabilities,  revenue,  operating  expenses  and  cash  flows  that  we  report  for  our  foreign
subsidiaries  upon  the  translation  of  these  amounts  into  U.S.  dollars.  If  there  is  a  change  in  foreign  currency  exchange  rates,  the  amounts  of  assets,  liabilities,
revenue, operating expenses and cash flows that we report in U.S. dollars for foreign subsidiaries that transact in international currencies may be higher or lower to
what we would have reported using a constant currency rate. To the extent the U.S. dollar strengthens against foreign currencies, the translation of these foreign
currency denominated transactions results in reduced assets, liabilities, revenue, operating expenses and cash flows for our international operations. Similarly, our
assets, liabilities, revenue, operating expenses and cash flows will increase for our international operations if the U.S. dollar weakens against foreign currencies.
The  conversion  of  the  foreign  subsidiaries’  financial  statements  into  U.S.  dollars  will  also  lead  to  remeasurement  gains  and  losses  recorded  in  income,  or
translation gains or losses that are recorded as a component of accumulated other comprehensive income (loss).

ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

The information required by this item is incorporated by reference to the Consolidated Financial Statements set forth on pages F-1 through F-44 hereof.

ITEM 9. CHANGES IN DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE

There were no changes in or disagreements with our accountants on accounting and financial disclosure matters.

ITEM 9A. CONTROLS AND PROCEDURES

Evaluation of Disclosure Controls and Procedures

Our management, with the participation of our Chief Executive Officer and our Chief Financial Officer, evaluated the effectiveness of our disclosure controls
and  procedures  as  of  December  31,  2019.  The  term  “disclosure  controls  and  procedures,”  as  defined  in  Rules  13a-15(e)  and  15d-15(e)  under  the  Securities
Exchange Act of 1934, as amended (the “Exchange Act”), means controls and other procedures of a company that are designed to ensure that information required
to  be  disclosed  by  a  company  in  the  reports  that  it  files  or  submits  under  the  Exchange  Act  is  recorded,  processed,  summarized  and  reported,  within  the  time
periods specified in the SEC’s rules and forms.

Disclosure  controls  and  procedures  include,  without  limitation,  controls  and  procedures  designed  to  ensure  that  information  required  to  be  disclosed  by  a
company in the reports that it files or submits under the Exchange Act is accumulated and communicated to the company’s management, including its principal
executive  and principal  financial  officers,  as appropriate  to allow timely  decisions  regarding  required  disclosure.  Management  recognizes  that any controls and
procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving their objectives and management necessarily applies its
judgment in evaluating the cost-benefit relationship of possible controls and procedures. Based on the evaluation of our disclosure controls

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and procedures  as of December 31, 2019, our Chief Executive  Officer  and Chief Financial  Officer  concluded  that,  as of such date,  our disclosure  controls  and
procedures were effective at a reasonable assurance level.

Management’s Annual Report on Internal Control over Financial Reporting

Our management is responsible for establishing and maintaining adequate internal control over financial reporting to provide reasonable assurance regarding
the  reliability  of  our  financial  reporting  and  the  preparation  of  financial  statements  for  external  purposes  in  accordance  with  generally  accepted  accounting
principles. Internal control over financial reporting includes those policies and procedures that:

•

•

•

Pertain to the maintenance of records that in reasonable detail accurately and fairly reflect the transactions and dispositions of the assets of the Company;

Provide  reasonable  assurance  that  transactions  are  recorded  as  necessary  to  permit  preparation  of  financial  statements  in  accordance  with  generally
accepted accounting principles, and that receipts and expenditures of the Company are being made only in accordance with authorizations of management
and directors of the Company; and

Provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that could
have a material effect on the financial statements. 

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of
effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that our degree of compliance with
the policies or procedures may deteriorate.

Our management conducted an evaluation of the effectiveness of our internal control over financial reporting as of the end of the period covered by this report
based  on  the  framework  in  Internal  Control—  Integrated  Framework issued  in  2013  by  the  Committee  of  Sponsoring  Organization  of  the  Treadway
Commission.  Based  on  this  evaluation,  management  concluded  that  the  Company’s  internal  control  over  financial  reporting  was  effective  as  of  the  end  of  the
period covered by this report.

SAManage,  Ltd.  and  VividCortex,  Inc.,  which  were  acquired  during  the  year,  have  been  excluded  from  management's  assessment  of  internal  control  over
financial reporting as of December 31, 2019. The total assets and total revenue of these acquired businesses collectively represent approximately 0.5% and 1.4%,
respectively, of the related consolidated financial statement amounts of the Company as of and for the year ended December 31, 2019.

Our independent registered public accounting firm, which has audited our consolidated financial statements included in this Form 10-K, has also audited the
effectiveness of the Company’s internal control over financial reporting as of December 31, 2019, and issued an audit report on our internal controls over financial
reporting, which is included in Part II, Item 8 of this report.

Changes in Internal Control over Financial Reporting

There were no changes in our internal control over financial reporting that occurred during the quarter ended December 31, 2019 that have materially affected,

or are reasonably likely to materially affect, our internal control over financial reporting.

ITEM 9B. OTHER INFORMATION

None.

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PART III

Certain information required by Part III is omitted from this report. We intend to include such information in our definitive proxy statement ("Proxy

Statement") related to our 2020 annual meeting of stockholders pursuant to Regulation 14A under the Exchange Act, which we intend to file with the Securities
and Exchange Commission not later than 120 days after the end of the fiscal year covered by this report.

ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE

Except as set forth below, the information required by this Item will be included in our Proxy Statement and is incorporated herein by reference.

Code of Business Ethics and Conduct

Our  board  of  directors  has  adopted  a  code  of  business  conduct  and  ethics  for  all  employees,  including  our  Chief  Executive  Officer  and  President,  Chief
Financial Officer, and other executive and senior financial officers. The code of business ethics and conduct is available on the investor relations portion of our
website at www.solarwinds.com. To the extent and in the manner required by applicable rules of the SEC and NYSE, we intend to disclose any amendments to our
code of business conduct and ethics, or waivers of its requirements, on our website or in filings under the Exchange Act. Our website and the contents therein or
connected thereto are not intended to be incorporated into this Annual Report on Form 10-K.

ITEM 11. EXECUTIVE COMPENSATION

The information required by this Item will be included in our Proxy Statement and is incorporated herein by reference.

ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS

The information required by this Item will be included in our Proxy Statement and is incorporated herein by reference.

ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE

The information required by this Item will be included in our Proxy Statement and is incorporated herein by reference.

ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES

The information required by this Item will be included in our Proxy Statement and is incorporated herein by reference.

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PART IV

ITEM 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES

(a) The following documents are filed as part of this Annual Report on Form 10-K:

1. Financial Statements.

Report of Independent Registered Public Accounting Firm

Consolidated Balance Sheets

Consolidated Statements of Operations

Consolidated Statements of Comprehensive Income (Loss)

Consolidated Statements of Redeemable Convertible Class A Common Stock and Stockholders' Equity (Deficit)

Consolidated Statements of Cash Flows

Notes to Consolidated Financial Statements

2.     Financial Statement Schedules.

F-2

F-5

F-6

F-7

F-8

F-9

F-11

The following financial statement schedule should be read in conjunction with the consolidated financial statements of SolarWinds Corporation filed

as part of this Report:

•

Schedule II—Valuation and Qualifying Accounts

Schedules other than that listed above have been omitted since they are either not required or not applicable or because the information required is

included in the consolidated financial statements included elsewhere herein or the notes thereto.

3.    Exhibits.

Exhibit
Number

2.1

3.1

3.2

4.1

4.2

EXHIBIT INDEX

Exhibit Description

Share Purchase Agreement, dated as of May 8, 2016, among
Project Lake Holdings, Ltd., SolarWinds Holdings, Inc.,
LOGICnow Holding S.à r.l., and LOGICnow Holdings Ltd.

Incorporated by Reference

Form

S-1

File No.

181082032

Exhibit

Filing Date

2.1

9/21/2018

Third Amended and Restated Certificate of Incorporation as
currently in effect

10-Q

181203681

Amended and Restated Bylaws as currently in effect

Amended and Restated Stockholders' Agreement, dated October 18,
2018, by and among the Company and the stockholders' named
therein

10-Q

10-Q

181203681

181203681

3.1

3.2

4.1

11/27/2018

11/27/2018

11/27/2018

Registration Rights Agreement, dated as of February 5, 2016, by
and among the registrant and certain stockholders named therein

S-1

181082032

4.3

9/21/2018

4.3*

Description of Registrant's Securities Registered under Section 12
of the Exchange Act

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Exhibit
Number

10.1

10.1.1

10.1.2

10.1.3

10.1.4

10.3

Exhibit Description

First Lien Credit Agreement, dated as of February 5, 2016, by and
among SolarWinds Holdings, Inc., as borrower, SolarWinds
Intermediate Holdings I, Inc., the other guarantors party thereto,
Credit Suisse AG, Cayman Islands Branch, as administrative agent
and collateral agent, Goldman Sachs Lending Partners LLC, Credit
Suisse Securities (USA) LLC, Macquarie Capital (USA) Inc. and
Nomura Securities International, Inc., as joint lead arrangers and
joint bookrunners, Goldman Sachs Lending Partners LLC, as
syndication agent, and Goldman Sachs Lending Partners LLC, as
documentation agent

Amendment No. 1 to First Lien Credit Agreement, dated as of May
27, 2016, by and among SolarWinds Holdings, Inc., as borrower,
SolarWinds Intermediate Holdings I, Inc., the other guarantors
party thereto, Credit Suisse AG, Cayman Islands Branch, as
administrative agent, and the lenders party thereto

Amendment No. 2 to First Lien Credit Agreement, dated as of
August 18, 2016, by and among SolarWinds Holdings, Inc., as
borrower, SolarWinds Intermediate Holdings I, Inc., the other
guarantors party thereto, Credit Suisse AG, Cayman Islands
Branch, as administrative agent, and the lenders party thereto

Amendment No. 3 to First Lien Credit Agreement, dated as of
February 21, 2017, by and among SolarWinds Holdings, Inc., as
borrower, SolarWinds Intermediate Holdings I, Inc., the other
guarantors party thereto, Credit Suisse AG, Cayman Islands
Branch, as administrative agent, and the lenders party thereto

Amendment No. 4 to First Lien Credit Agreement, dated as of
March 15, 2018, by and among SolarWinds Intermediate Holdings
I, Inc., SolarWinds Holdings, Inc. and Credit Suisse AG, Cayman
Islands Branch, as administrative agent, and the lenders party
thereto

Management Fee Agreement, dated as of February 5, 2016, among
the registrant, SolarWinds Intermediate Holdings II, Inc.,
SolarWinds Intermediate Holdings I, Inc., SolarWinds Holdings,
Inc., SolarWinds MSP Holdings Limited, SolarWinds International
Holdings, Ltd., SolarWinds, Inc., Silver Lake Management
Company IV, L.L.C., Thoma Bravo, LLC and Thoma Bravo
Partners XI, L.P.

Incorporated by Reference

Form

S-1

File No.

181082032

Exhibit

10.1

Filing Date

9/21/2018

S-1

181082032

10.1.1

9/21/2018

S-1

181082032

10.1.2

9/21/2018

S-1

181082032

10.1.3

9/21/2018

S-1

181082032

10.1.4

9/21/2018

S-1

181082032

10.3

9/21/2018

10.4

Form of Indemnification Agreement between the registrant and
each of its directors and executive officers

S-1

181082032

10.4

9/21/2018

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Exhibit
Number

10.5#

Exhibit Description

SolarWinds Corporation Equity Plan, dated as of June 24, 2016,
and forms of agreement thereunder

Incorporated by Reference

Form

S-1

File No.

181082032

Exhibit

10.5

Filing Date

9/21/2018

10.6#

SolarWinds Corporation 2018 Equity Incentive Plan and forms of
agreements thereunder

10-Q

181203681

10.1

11/27/2018

10.7

SolarWinds Corporation 2018 Employee Stock Purchase Plan

10-K

19630606

S-1

S-1

181082032

181082032

10.7

10.8

10.9

2/25/2019

9/21/2018

9/21/2018

S-1

181082032

10.10

9/21/2018

S-1

S-1

S-1

181082032

10.11

9/21/2018

181082032

10.11.1

9/21/2018

181082032

10.11.2

9/21/2018

10.8#

Form of SolarWinds Corporation Bonus Plan

10.9#

10.10#

Second Amended and Restated Employment Agreement, dated as
of September 30, 2016, between SolarWinds, Inc. and Kevin B.
Thompson

Amended and Restated Employment Agreement, dated as of April
27, 2016, between SolarWinds Worldwide, LLC and J. Barton
Kalsu

10.11#

Employment Agreement, dated as of October 15, 2015, between
SolarWinds Worldwide, LLC and David Gardiner

10.11.1#

Amendment to Employment Agreement, dated as of April 27, 2016,
between SolarWinds Worldwide, LLC and David Gardiner

10.11.2#

Letter of Assignment (2017–2018), dated as of July 1, 2017,
between SolarWinds Worldwide, LLC and David Gardiner

21.1*

List of subsidiaries of the registrant

23.1*

31.1*

31.2*

32.1**

Consent of PricewaterhouseCoopers LLP, independent registered
public accounting firm

Certification of Chief Executive Officer pursuant to Exchange Act
Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302
of the Sarbanes-Oxley Act of 2002

Certification of Chief Financial Officer pursuant to Exchange Act
Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302
of the Sarbanes-Oxley Act of 2002

Certifications of Chief Executive Officer, Chief Financial Officer
and Chief Accounting Officer pursuant to Exchange Act Rule 13a-
14(b) and 18 U.S.C. Section 1350, as adopted pursuant to Section
906 of the Sarbanes-Oxley Act of 2002

101.INS

  XBRL Instance Document (formatted as Inline XBRL)

101.SCH

  XBRL Taxonomy Extension Schema Document

55

 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
   
   
   
 
   
   
   
   
 
   
   
   
   
 
   
   
   
   
 
   
   
   
   
   
   
   
   
   
   
   
   
Table of Contents

Exhibit
Number

Exhibit Description

Form

File No.

Exhibit

Filing Date

Incorporated by Reference

101.CAL

  XBRL Taxonomy Extension Calculation Linkbase Document

101.DEF

  XBRL Taxonomy Extension Definition Linkbase Document

101.LAB

  XBRL Taxonomy Extension Label Linkbase Document

101.PRE

  XBRL Taxonomy Extension Presentation Linkbase Document

104

Cover Page Interactive Data File (formatted as Inline XBRL and
contained in Exhibit 101)

#

*

**

Indicates management contract or compensatory plan or arrangement.

Filed herewith

The certifications attached as Exhibit 32.1 accompanying this Annual Report on Form 10-K, are deemed furnished and
not filed with the Securities and Exchange Commission and are not to be incorporated by reference into any filing of the
Registrant under the Securities Act of 1933, as amended, or the Securities Exchange Act of 1934, as amended, whether
made before or after the date of this Annual Report on Form 10-K, irrespective of any general incorporation language
contained in such filing

ITEM 16. FORM 10–K SUMMARY

None.

56

 
   
 
 
 
 
 
 
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
 
   
   
   
   
Table of Contents

SOLARWINDS CORPORATION

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned

thereunto duly authorized.

SOLARWINDS CORPORATION

Dated:

February 24, 2020

By:

/s/ J. Barton Kalsu

J. Barton Kalsu

Chief Financial Officer

(Principal Financial and Accounting Officer)

Pursuant to the requirements of the Securities Act of 1934, as amended, this report has been signed by the following persons on behalf of the registrant and in

the capacities and on the dates indicated.

Signature

/s/ Kevin B. Thompson

 Kevin B. Thompson

/s/ J. Barton Kalsu

 J. Barton Kalsu

/s/ Michael Bingle

 Michael Bingle

/s/ William Bock

William Bock

/s/ Seth Boro

 Seth Boro

/s/ Paul Cormier

Paul Cormier

/s/ Kenneth Y. Hao

 Kenneth Y. Hao

/s/ Michael Hoffmann

 Michael Hoffmann

/s/ Catherine Kinney

Catherine Kinney

/s/ James Lines

James Lines

/s/ Jason White

 Jason White

Title

President and Chief Executive Officer and Director 
(Principal Executive Officer)

Chief Financial Officer 
(Principal Financial and Accounting Officer)

Director

Director

Director

Director

Director

Director

Director

Director

Director

57

Date

February 24, 2020

February 24, 2020

February 24, 2020

February 24, 2020

February 24, 2020

February 24, 2020

February 24, 2020

February 24, 2020

February 24, 2020

February 24, 2020

February 24, 2020

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
    
 
 
 
 
 
 
 
 
 
    
 
 
Page

F-2

F-5

F-6

F-7

F-8

F-9

F-11

Table of Contents

INDEX TO CONSOLIDATED FINANCIAL STATEMENTS

SOLARWINDS CORPORATION

Report of Independent Registered Public Accounting Firm

Consolidated Balance Sheets

Consolidated Statements of Operations

Consolidated Statements of Comprehensive Income (Loss)

Consolidated Statements of Redeemable Convertible Class A Common Stock and Stockholders’ Equity (Deficit)

Consolidated Statements of Cash Flows

Notes to Consolidated Financial Statements

1. Organization and Nature of Operations

2. Summary of Significant Accounting Policies

3. Acquisitions

4. Goodwill and Intangible Assets 

5. Fair Value Measurements 

6. Property and Equipment

7. Leases

8. Accrued Liabilities and Other

9. Debt 

10. Redeemable Convertible Class A Common Stock 

11. Stockholders’ Equity (Deficit) and Stock-Based Compensation

12. Net Income (Loss) Per Share

13. Employee Benefit Plans

14. Related Party Transactions

15. Income Taxes

16. Commitments and Contingencies

17. Operating Segments and Geographic Information

18. Quarterly Results of Operations

Schedule II - Valuation and Qualifying Accounts - For the years ended December 31, 2019, 2018 and 2017

F-44

F-1

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Report of Independent Registered Public Accounting Firm

To the Board of Directors and Stockholders of SolarWinds Corporation

Opinions on the Financial Statements and Internal Control over Financial Reporting

We have audited the accompanying consolidated balance sheets of SolarWinds Corporation and its subsidiaries (the “Company”) as of December 31, 2019 and
2018, and the related consolidated statements of operations, of comprehensive income (loss), of redeemable convertible Class A common stock and stockholders'
equity (deficit) and of cash flows for each of the three years in the period ended December 31, 2019, including the related notes and financial statement schedule
listed in the accompanying index (collectively referred to as the “consolidated financial statements”). We also have audited the Company's internal control over
financial  reporting  as  of  December  31,  2019,  based  on  criteria  established  in  Internal  Control  -  Integrated  Framework (2013)  issued  by  the  Committee  of
Sponsoring Organizations of the Treadway Commission (COSO).

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of December
31,  2019  and  2018,  and  the  results  of  its  operations  and  its  cash  flows  for  each  of  the  three  years  in  the  period  ended  December  31,  2019  in  conformity  with
accounting principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal
control over financial reporting as of December 31, 2019, based on criteria established in Internal Control - Integrated Framework (2013) issued by the COSO.

Changes in Accounting Principles

As discussed in Note 2 to the consolidated financial statements, the Company changed the manner in which it accounts for revenue from contracts with customers
and the manner in which it accounts for leases in 2019.

Basis for Opinions

The Company's management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for
its  assessment  of  the  effectiveness  of  internal  control  over  financial  reporting,  included  in  Management’s  Annual  Report  on  Internal  Control  over  Financial
Reporting appearing under Item 9A. Our responsibility is to express opinions on the Company’s consolidated financial statements and on the Company's internal
control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United
States) (PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and
regulations of the Securities and Exchange Commission and the PCAOB.

We  conducted  our  audits  in  accordance  with  the  standards  of  the  PCAOB.  Those  standards  require  that  we  plan  and  perform  the  audits  to  obtain  reasonable
assurance  about  whether  the  consolidated  financial  statements  are  free  of  material  misstatement,  whether  due  to  error  or  fraud,  and  whether  effective  internal
control over financial reporting was maintained in all material respects.

Our  audits  of  the  consolidated  financial  statements  included  performing  procedures  to  assess  the  risks  of  material  misstatement  of  the  consolidated  financial
statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence
regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant
estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal control over financial
reporting  included  obtaining  an  understanding  of  internal  control  over  financial  reporting,  assessing  the  risk  that  a  material  weakness  exists,  and  testing  and
evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we
considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.

As described  in Management’s  Annual Report  on Internal  Control over Financial  Reporting, management  has excluded SAManage, Ltd. and VividCortex, Inc.
from  its  assessment  of  internal  control  over  financial  reporting  as  of  December  31,  2019  because  they  were  acquired  by  the  Company  in  purchase  business
combinations during 2019. We have also excluded these entities from our audit of internal control over financial reporting. These entities, each of which is wholly-
owned,  comprised,  in  the  aggregate,  total  assets  and  total  revenue  excluded  from  management’s  assessment  and  our  audit  of  internal  control  over  financial
reporting of approximately  0.5% and 1.4% of consolidated total assets and consolidated total revenue, respectively,  as of and for the year ended December 31,
2019.

F-2

 
 
Definition and Limitations of Internal Control over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the
preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial
reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions
and  dispositions  of  the  assets  of  the  company;  (ii)  provide  reasonable  assurance  that  transactions  are  recorded  as  necessary  to  permit  preparation  of  financial
statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with
authorizations  of  management  and  directors  of  the  company;  and  (iii)  provide  reasonable  assurance  regarding  prevention  or  timely  detection  of  unauthorized
acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because  of  its  inherent  limitations,  internal  control  over  financial  reporting  may  not  prevent  or  detect  misstatements.  Also,  projections  of  any  evaluation  of
effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with
the policies or procedures may deteriorate.

Critical Audit Matters

The critical audit matters communicated below are matters arising from the current period audit of the consolidated financial statements that were communicated
or required to be communicated to the audit committee and that (i) relate to accounts or disclosures that are material to the consolidated financial statements and
(ii) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on
the  consolidated  financial  statements,  taken  as a  whole,  and  we are  not,  by  communicating  the  critical  audit  matters  below,  providing  separate  opinions on the
critical audit matters or on the accounts or disclosures to which they relate.

Revenue Recognition - Standalone Selling Price for Transactions with Multiple Performance Obligations

As described in Note 2 to the consolidated financial statements, the Company recognized $165.3 million and $446.5 million of license and maintenance revenue,
respectively,  during  the  year  ended  December  31,  2019.  The  Company’s  performance  obligations  include  perpetual  and  time-based  licenses  and  maintenance
support including unspecified upgrades or enhancements to new versions of their software products. Management allocates the transaction price of the contract to
each  distinct  performance  obligation  in  the  contract  based  on  a  relative  standalone  selling  price.  Determining  standalone  selling  prices  for  the  Company’s
performance  obligations  requires  judgment  and  is  based  on  multiple  factors  including,  but  not  limited  to  historical  selling  prices  and  discounting  practices  for
products and services, internal pricing policies and pricing practices in different regions and through different sales channels.

The  principal  considerations  for  our  determination  that  performing  procedures  relating  to  revenue  recognition  -  standalone  selling  price  for  transactions  with
multiple performance obligations is a critical audit matter are there was significant auditor subjectivity and effort in performing procedures and evaluating audit
evidence relating to standalone selling prices used to allocate the transaction price of the contract to each distinct performance obligation in the contract.

Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our overall opinion on the consolidated financial
statements. These procedures included testing the effectiveness of controls relating to the determination of standalone selling prices, including controls over the
completeness and accuracy of the underlying data. These procedures also included, among others, testing management’s process for determining the standalone
selling  prices.  Testing  management’s  process  included  evaluating  the  appropriateness  of  the  overall  methodology  used  by  management,  evaluating  the
reasonableness  of the segmentation  considerations  by product, sales channels and geography, as well as testing the completeness  and accuracy  of the historical
selling prices used, including list prices and discounts.

Acquisition of SAManage Ltd. - Valuation of Identifiable Intangible Assets

As described in Notes 2 and 3 to the consolidated financial statements, the Company acquired SAManage Ltd. in 2019 for net consideration of $342.1 million,
which resulted in $49.7 million of identifiable intangible assets being recorded. The fair value of identifiable intangible assets is based on significant judgments
made by management. Management typically engages third party valuation appraisal firms to assist in determining the fair values and useful lives of the assets
acquired. The valuation estimates and assumptions are based on historical experience and information obtained by management, and include, but are not limited to,
future expected cash flows earned from the product technology and discount rates applied in determining the present value of those cash flows.

F-3

The principal  considerations  for our determination  that performing  procedures  relating  to valuation  of identifiable  intangible  assets related  to the acquisition  of
SAManage Ltd. is a critical audit matter are there was significant judgment by management when developing the estimated fair value of identifiable intangible
assets.  This  in  turn  led  to  significant  auditor  judgment  and  subjectivity  in  performing  procedures  relating  to  the  valuation  of  identifiable  intangible  assets  and
significant audit effort was necessary in evaluating the significant assumptions relating to the estimate, including the future expected cash flows and discount rates.
In addition, the audit effort involved the use of professionals with specialized skill and knowledge.

Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our overall opinion on the consolidated financial
statements. These procedures included testing the effectiveness of controls relating to acquisition accounting, including controls over estimating the fair value of
identifiable intangible assets. These procedures also included, among others, testing management’s process for estimating the fair value of identifiable intangible
assets.  Testing  management's  process  included  evaluating  the  appropriateness  of  the  valuation  methods  and  the  reasonableness  of  significant  assumptions,
including future expected cash flows and discount rates. Evaluating the reasonableness of the future expected cash flows involved considering the past performance
of the acquired businesses, growth rates of similar historical acquisitions by the Company, and historical results of peer companies. Professionals with specialized
skill and knowledge were used to assist in evaluating the appropriateness of the valuation methods used and the reasonableness of certain significant assumptions,
including the discount rates.

/s/ PricewaterhouseCoopers LLP
Austin, Texas
February 24, 2020

We have served as the Company’s auditor since 2004.

F-4

Table of Contents

Assets

Current assets:

Cash and cash equivalents

SolarWinds Corporation
Consolidated Balance Sheets
(In thousands, except share and per share information)

Accounts receivable, net of allowances of $3,171 and $3,196 as of December 31, 2019 and 2018, respectively

Income tax receivable

Prepaid and other current assets

Total current assets

Property and equipment, net

Operating lease assets

Deferred taxes

Goodwill

Intangible assets, net

Other assets, net

Total assets

Liabilities and stockholders’ equity

Current liabilities:

Accounts payable

Accrued liabilities and other

Current operating lease liabilities

Accrued interest payable

Income taxes payable

Current portion of deferred revenue

Current debt obligation

Total current liabilities

Long-term liabilities:

Deferred revenue, net of current portion

Non-current deferred taxes

Non-current operating lease liabilities

Other long-term liabilities

Long-term debt, net of current portion

Total liabilities

Commitments and contingencies (Note 16)

Stockholders’ equity:

Common stock, $0.001 par value: 1,000,000,000 shares authorized and 308,290,310 and 304,942,415 shares issued and
outstanding as of December 31, 2019 and 2018, respectively

Preferred stock, $0.001 par value: 50,000,000 shares authorized and no shares issued and outstanding as of December 31,
2019 and 2018, respectively

Additional paid-in capital

Accumulated other comprehensive income (loss)

Accumulated deficit

Total stockholders’ equity

Total liabilities and stockholders’ equity

December 31,

2019

2018

$

173,372   $

121,930  

1,117  

23,480  

319,899  

38,945  

89,825  

4,533  

4,058,198  

771,513  

27,829  

382,620

100,528

893

16,267

500,308

35,864

—

6,873

3,683,961

956,261

11,382

5,310,742   $

5,194,649

$

$

13,796   $

47,035  

14,093  

248  

15,714  

312,227  

19,900  

423,013  

31,173  

97,884  

93,084  

122,660  

1,893,406  

2,661,220  

308  

—  

3,041,880  

(5,247)  

(387,419)  

2,649,522  

9,742

52,055

—

290

15,682

270,433

19,900

368,102

25,699

147,144

—

133,532

1,904,072

2,578,549

305

—

3,011,080

17,043

(412,328)

2,616,100

5,194,649

The accompanying notes are an integral part of these financial statements.

F-5

$

5,310,742   $

 
 
 
 
   
 
   
 
   
 
   
 
   
 
 
   
Table of Contents

Revenue:

Subscription

Maintenance

Total recurring revenue

License

Total revenue

Cost of revenue:

Cost of recurring revenue

Amortization of acquired technologies

Total cost of revenue

Gross profit

Operating expenses:

Sales and marketing

Research and development

General and administrative

Amortization of acquired intangibles

Total operating expenses

Operating income

Other income (expense):

Interest expense, net

Other income (expense), net

Total other income (expense)

Income (loss) before income taxes

Income tax expense (benefit)

Net income (loss)

SolarWinds Corporation
Consolidated Statements of Operations
(In thousands, except per share information)

Year Ended December 31,

2019

2018

2017

$

320,747   $

265,591   $

446,450  

767,197  

165,328  

932,525  

79,571  

175,883  

255,454  

677,071  

264,199  

110,362  

97,525  

69,812  

541,898  

135,173  

(108,071)  

402  

(107,669)  

27,504  

8,862  

402,938  

668,529  

164,560  

833,089  

70,744  

175,991  

246,735  

586,354  

227,468  

96,272  

80,641  

66,788  

471,169  

115,185  

(142,008)  

(94,887)  

(236,895)  

(121,710)  

(19,644)  

18,642   $

(102,066)   $

213,754

357,630

571,384

156,633

728,017

60,698

171,033

231,731

496,286

205,631

86,618

67,303

67,080

426,632

69,654

(169,786)

38,664

(131,122)

(61,468)

22,398

(83,866)

$

$

$

$

18,441   $

364,635   $

(351,873)

0.06   $

0.06   $

2.60   $

2.56   $

(3.50)

(3.50)

306,768  

311,168  

140,301  

142,541  

100,433

100,433

Net income (loss) available to common stockholders

Net income (loss) available to common stockholders per share:

Basic earnings (loss) per share

Diluted earnings (loss) per share

Weighted-average shares used to compute net income (loss) available to common stockholders per share:

Shares used in computation of basic earnings (loss) per share

Shares used in computation of diluted earnings (loss) per share

The accompanying notes are an integral part of these consolidated financial statements.

F-6

 
 
 
 
 
   
   
 
   
   
 
   
   
 
   
   
 
   
   
 
   
   
Table of Contents

SolarWinds Corporation
Consolidated Statements of Comprehensive Income (Loss)
(In thousands)

Net income (loss)

Other comprehensive income (loss):

Foreign currency translation adjustment

Other comprehensive income (loss)

Comprehensive income (loss)

Year Ended December 31,

2019

2018

2017

18,642   $

(102,066)   $

(83,866)

(22,290)  

(22,290)  

(58,251)  

(58,251)  

(3,648)   $

(160,317)   $

141,341

141,341

57,475

$

$

The accompanying notes are an integral part of these consolidated financial statements.

F-7

 
 
 
 
 
   
   
Table of Contents

Balance at December 31, 2016
Foreign currency translation
adjustment

Net loss

Comprehensive income

Exercise of stock options

Issuance of stock

Repurchase of stock

Accumulating dividends

Stock-based compensation

Balance at December 31, 2017
Foreign currency translation
adjustment

Net loss

Comprehensive loss
Issuance of stock upon initial public
offering, net of offering costs

Exercise of stock options

Issuance of stock

Repurchase of stock

Accumulating dividends
Conversion of Class A shares and
accumulated dividends to common
stock upon initial public offering

Stock-based compensation

Balance at December 31, 2018
Cumulative effect adjustment of
adoption of revenue recognition
accounting standard

Foreign currency translation adjustment

Net income

Comprehensive loss

Exercise of stock options
Restricted stock units issued, net of
shares withheld for taxes

Issuance of stock
Issuance of stock under employee
stock purchase plan
Equity awards assumed in
acquisitions

Stock-based compensation

Balance at December 31, 2019

SolarWinds Corporation
Consolidated Statements of Redeemable Convertible Class A Common Stock and
Stockholders' Equity (Deficit)

(In thousands)

Redeemable Convertible Class A
Common Stock

Common Stock

Shares

2,662   $

Amount
2,879,504    

Shares
99,356   $

Amount

Additional 
Paid-in 
Capital

Accumulated 
Other 
Comprehensive 
Income (Loss)

Accumulated 
Deficit

Total 
Stockholders’ 
Equity (Deficit)

99   $

—   $

(66,047)

  $

(453,695)   $

(519,643)

—  
—  

—  
—  

(1)
—  
—  
2,661  

—  
—  

—  
—  
—  
—  
—  

(2,661)

—  
—  

—  
—  
—  

—  

—  
—  

—  

—  
—  
—   $

—    
—    

—  
—  

—    
74    
(697)    
268,006    
—    
3,146,887    

5  
1,468  
(95)  
—  
—  
100,734  

—    
—    

—  
—  

—    
—    
—    
(17)    
231,549    

25,000  
46  
1,408  
(57)  
—  

(3,378,419)    
—    
—    

177,811  
—  
304,942  

—  
—  
—  

572  

1,139  
1,562  

75  

—    
—    
—    

—    

—    
—    

—    

—    
—    
—    

—  
—  

—  
2  
—  
—  
—  
101  

—  
—  

25  
—  
1  
—  
—  

178  
—  
305  

—  
—  
—  

—  

1  
2  

—  

—  
—  

1  
397  
(67)  
(411)  
80  
—  

—  
—  

353,501  
16  
405  
(473)  
(15,196)  

2,666,994  
5,833  
3,011,080  

—  
—  
—  

623  

(7,261)  
820  

1,080  

141,341

—  

—  
—  
—  
—  
—  

75,294

(58,251)

—  

—  
—  
—  
—  
—  

—  
—  

17,043

—  

(22,290)

—  

—  

—  
—  

—  

—  
—  

—  
(83,866)  

—  
—  
—  
(267,595)  
—  
(805,156)  

—  
(102,066)  

—  
—  
—  
—  
(216,353)  

711,247  
—  
(412,328)  

6,267  
—  
18,642  

—  

—  
—  

—  

—  
—  

141,341

(83,866)

57,475

1

399

(67)

(268,006)

80

(729,761)

(58,251)

(102,066)

(160,317)

353,526

16

406

(473)

(231,549)

3,378,419

5,833

2,616,100

6,267

(22,290)

18,642

(3,648)

623

(7,260)

822

1,080

778

34,760

(5,247)

  $

(387,419)   $

2,649,522

—  
—  
308,290   $

—  
—  
308   $

778  
34,760  
3,041,880   $

The accompanying notes are an integral part of these consolidated financial statements.

F-8

 
   
 
 
 
 
 
   
 
 
 
 
   
     
   
   
   
   
 
 
 
 
 
   
     
   
   
   
   
 
 
 
 
 
   
     
   
   
   
   
 
Table of Contents

SolarWinds Corporation
Consolidated Statements of Cash Flows
(In thousands)

Cash flows from operating activities

Net income (loss)

Adjustments to reconcile net income (loss) to net cash provided by operating activities:

Depreciation and amortization

Provision for doubtful accounts

Stock-based compensation expense

Amortization of debt issuance costs

Loss on extinguishment of debt

Deferred taxes

(Gain) loss on foreign currency exchange rates

Other non-cash expenses (benefits)

Changes in operating assets and liabilities, net of assets acquired and liabilities assumed in business combinations:  

Accounts receivable

Income taxes receivable

Prepaid and other current assets

Accounts payable

Accrued liabilities and other

Accrued interest payable

Income taxes payable

Deferred revenue

Other long-term liabilities

Net cash provided by operating activities

Cash flows from investing activities

Purchases of property and equipment

Purchases of intangible assets

Acquisitions, net of cash acquired

Proceeds from sale of cost method investment and other

Net cash used in investing activities

Cash flows from financing activities

Year Ended December 31,

2019

2018

2017

$

18,642   $

(102,066)   $

(83,866)

258,362  

250,876

263,244  

1,524  

34,395  

9,234  

—  

(39,635)  

(913)  

535  

(18,963)  

(225)  

(11,094)  

3,734  

337  

(42)  

(3,019)  

41,248  

905  

299,907  

(17,190)  

(5,851)  

(462,447)  

3,035  

(482,453)  

2,498  

5,833  

11,675  

80,137  

(22,101)  

13,410  

3,443  

(18,010)  

707  

(4,497)  

(28)  

9,776  

(11,342)  

(10,673)  

35,507  

1,511  

254,142  

(15,945)  

(2,687)  

(60,578)  

11,217  

(67,993)  

Proceeds from our initial public offering, net of underwriting discounts

—  

357,188  

Proceeds from issuance of common stock, common stock under employee stock purchase plan and incentive
restricted stock

Repurchase of common stock and incentive restricted stock

Exercise of stock options

Premium paid on debt extinguishment

Proceeds from credit agreement

Repayments of borrowings from credit agreement

Payment of debt issuance costs

Payment for deferred offering costs

Net cash used in financing activities

Effect of exchange rate changes on cash and cash equivalents

Net increase (decrease) in cash and cash equivalents

Cash and cash equivalents

Beginning of period

End of period

1,080  

(7,427)  

623  

—  

35,000  

(54,900)  

—  

—  

(25,624)  

(1,078)  

(209,248)  

1,723  

(578)  

16  

(36,900)  

626,950  

(1,014,900)  

(5,561)  

(3,662)  

(75,724)  

(5,521)  

104,904  

382,620  

277,716  

$

173,372   $

382,620   $

F-9

2,489

80

18,859

18,559

(101,522)

(54,875)

(3,754)

(2,358)

35,005

6,184

293

(7,544)

609

119,594

34,043

21

232,693

(7,594)

(4,786)

(23,999)

2,000

(34,379)

—

313

(930)

1

—

3,500

(36,950)

(1,288)

—

(35,354)

13,113

176,073

101,643

277,716

 
 
 
 
 
   
   
 
   
   
   
   
 
   
   
 
   
   
 
   
   
 
 
   
   
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SolarWinds Corporation
Consolidated Statements of Cash Flows
(In thousands)

Supplemental disclosure of cash flow information

Cash paid for interest

Cash paid (received) for income taxes

Non-cash investing and financing transactions

Conversion of redeemable convertible Class A common stock and accumulated dividends to common stock

Year Ended December 31,

2019

2018

2017

$

$

$

100,549   $

142,944   $

47,988   $

8,950   $

147,106

(32,069)

—   $

3,378,419   $

—

The accompanying notes are an integral part of these consolidated financial statements.

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SolarWinds Corporation
Notes to Consolidated Financial Statements

1. Organization and Nature of Operations

SolarWinds Corporation, a Delaware corporation, and its subsidiaries (“Company”, “we,” “us” and “our”) is a leading provider of information technology, or
IT, infrastructure management software. Our products give organizations worldwide, regardless of type, size or IT infrastructure complexity, the power to monitor
and manage the performance of their IT environments, whether on-premise, in the cloud, or in hybrid infrastructure models. Our approach, which we refer to as the
SolarWinds  Model,  combines  powerful,  scalable,  affordable,  easy  to  use  products  with  high-velocity,  low-touch  sales.  We’ve  built  our  business  to  enable  the
technology  professionals  who  use  our  products  to  manage  “all  things  IT.”  Our  range  of  customers  has  expanded  over  time  to  include  network  and  systems
engineers,  database  administrators,  storage  administrators,  DevOps  and  service  desk  professionals,  as  well  as  managed  service  providers,  or  MSPs.  Our
SolarWinds Model enables us to sell our products for use in organizations ranging in size from very small businesses to large enterprises.

SolarWinds Corporation was incorporated in the State of Delaware in 2015 under the name Project Aurora Parent, Inc. It changed its name to SolarWinds

Parent, Inc. in May 2016, and in May 2018 changed its name to SolarWinds Corporation.

Take Private

In February 2016, we were acquired by affiliates of investment firms Silver Lake and Thoma Bravo, or the Sponsors, to complete a take private transaction, or
the Take Private, of SolarWinds, Inc. We applied purchase accounting on the date of the Take Private which required all assets acquired and liabilities assumed,
including deferred revenue, be recorded at the date of acquisition at their respective fair values.

Initial Public Offering and Follow-On Offering by Selling Stockholders

In October 2018, we completed our initial public offering, or IPO, in which we sold and issued 25,000,000 shares of our common stock at an issue price of
$15.00 per  share.  We  raised  a  total  of  $375.0  million in  gross  proceeds  from  the  offering,  or  approximately  $353.0  million in  net  proceeds  after  deducting
underwriting  discounts  and  commissions  of  $17.8 million and  offering-related  expenses  of  approximately  $4.2 million.  A  portion  of  the  net  proceeds  from  the
offering were used to repay the $315.0 million in borrowings outstanding under our Second Lien Term Loan (as defined below).

Upon the closing of our IPO, all shares of Class A Common Stock that were outstanding immediately prior to the closing of the offering converted into shares
of  common  stock  at  a  conversion  price  of  $19.00 per  share  as  in  accordance  with  the  terms  of  our  certificate  of  incorporation,  as  amended.  In  addition,  we
converted the accrued and unpaid dividends on the Class A Common Stock into shares of common stock equal to the result of the accrued and unpaid dividends on
each share of Class A Common Stock divided by the conversion price of $19.00 per share. See Note 10. Redeemable Convertible Class A Common Stock and Note
11. Stockholders’ Equity (Deficit) and Stock-Based Compensation for additional details.

In May 2019, we completed a follow-on offering for 15,000,000 shares of our common stock sold by certain selling stockholders at an offering price of $18.00

per share. The selling stockholders received all of the proceeds from the offering.

2. Summary of Significant Accounting Policies

Basis of Consolidation

The accompanying consolidated financial statements include the accounts of SolarWinds Corporation and the accounts of its wholly owned subsidiaries. We

have eliminated all intercompany balances and transactions.

Reclassifications

Certain  reclassifications  have  been  made  to  prior  periods'  consolidated  financial  statements  to  conform  to  the  current  period  presentation.  These

reclassifications did not result in any change in previously reported net income (loss), total assets or stockholders' equity.

Use of Estimates

The  preparation  of  financial  statements  in  conformity  with  GAAP  requires  our  management  to  make  estimates  and  assumptions  that  affect  the  reported
amounts and the disclosure of assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting
periods. The actual results that we experience may differ materially from our estimates. The accounting estimates that require our most significant, difficult and
subjective judgments include:

•
•

the valuation of goodwill, intangibles, long-lived assets and contingent consideration;
revenue recognition;

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

•
•

stock-based compensation; and
income taxes.

Foreign Currency Translation

The  functional  currency  of  our  foreign  subsidiaries  is  determined  in  accordance  with  authoritative  guidance  issued  by  the  Financial  Accounting  Standards
Board, or FASB. We translate assets and liabilities for these subsidiaries at exchange rates in effect at the balance sheet date. We translate income and expense
accounts for these subsidiaries at the average monthly exchange rates for the periods. We record resulting translation adjustments as a component of accumulated
other comprehensive income (loss) within stockholders’ equity (deficit). We record gains and losses from currency transactions denominated in currencies other
than the functional  currency as other income (expense)  in our consolidated  statements of operations.  There were no equity transactions  denominated in foreign
currencies for the years ended December 31, 2019 and 2018. Local currency transactions of international subsidiaries that have the U.S. dollar as the functional
currency  are  remeasured  into  U.S. dollars  using  current  rates  of  exchange  for  monetary  assets  and  liabilities  and  historical  rates  of  exchange  for  non-monetary
assets and liabilities.

We  recorded  a  net  transaction  gain related  to  the  remeasurement  of  monetary  assets  and  liabilities  of  $0.3 million within  our  consolidated  statements  of
operations for the year ended December 31, 2019, a net transaction loss of $14.9 million for the year ended December 31, 2018 and a net transaction gain of $54.0
million for the year ended December 31, 2017, primarily related to various intercompany loans.

We established a foreign currency denominated intercompany loan as part of the Take Private to provide a conduit to utilize foreign earnings effectively. As of
July 1, 2018, this foreign currency denominated intercompany loan was designated as long-term due to a change in our investment strategy and the new Tax Act
(as defined below). Therefore, beginning on July 1, 2018, the foreign currency transaction gains and losses resulting from remeasurement of this foreign currency
denominated intercompany loan were recognized as a component of accumulated other comprehensive income (loss). In September 2019, we determined that the
intercompany loan will not be repaid and it was reclassified as a capital contribution.

Recent Accounting Pronouncements Not Yet Adopted

Under the Jumpstart our Business Startups Act, or the JOBS Act, emerging growth companies can delay adopting new or revised accounting standards until
such time as those standards apply to non-public companies. Subsequent to our IPO in October 2018, we were an emerging growth company within the meaning of
the  JOBS  Act.  As  a  result  of  the  market  value  of  our  common  stock  held  by  non-affiliates  at  the  end  of  our  second  fiscal  quarter,  we  no  longer  qualify  as
an emerging growth company as of December 31, 2019 and can no longer take advantage of the extended transition period for adopting new or revised accounting
standards. Accordingly, we have revised our planned adoption dates below from the non-public company effective dates to the public company effective dates.

In January 2017, FASB issued an accounting standard to simplify the accounting for goodwill impairment. The new guidance removes step two of the two-
step  quantitative  goodwill  impairment  test,  which  requires  a  hypothetical  purchase  price  allocation.  The  updated  guidance  is  effective  for  public  companies  for
fiscal years beginning after December 15, 2019 and may be adopted early for any interim or annual goodwill impairment tests performed after January 1, 2017. We
will adopt the updated guidance in fiscal year 2020. We do not believe that this standard will have a material impact on our consolidated financial statements.

Recently Adopted Accounting Pronouncements 

Revenue

On January 1, 2019 we adopted the FASB Accounting Standards Codification, or ASC, No. 2014-09 “Revenue from Contracts with Customers,” or ASC 606,
which  replaced  all  existing  revenue  guidance  under  ASC  605  “Revenue  Recognition,” including  prescriptive  industry-specific  guidance,  or  ASC  605.  This
standard’s  core  principle  is  that  an  entity  will  recognize  revenue  when  it  transfers  promised  goods  or  services  to  customers  in  an  amount  that  reflects  the
consideration to which the entity expects to be entitled in exchange for those goods or services. We adopted ASC 606 using the modified-retrospective method.
Results for reporting periods beginning after January 1, 2019 are presented in compliance with the new revenue recognition standard ASC 606. Historical financial
results for reporting periods prior to 2019 are presented in conformity with amounts previously disclosed under the prior revenue recognition standard, ASC 605.
These financial statements include additional information regarding the impacts from the adoption of the new revenue recognition standard on our financial results
for the year ended December 31, 2019. This includes the presentation of financial results for the year ended December 31, 2019 under ASC 605 for comparison to
the prior year period.

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

The most significantly impacted areas are the following:

•

•

•

License and Recurring Revenue. The adoption of the new standard resulted in changes to the classification and timing of our revenue recognition. Under
the new guidance, the requirement to establish VSOE to recognize license revenue separately from the other elements is eliminated. This change impacted
the allocation of the transaction price and timing of our revenue recognition between deliverables, or performance obligations, within an arrangement. In
addition, we now recognize time-based license revenue upon the transfer of the license and the associated maintenance revenue over the contract period
under the new standard instead of recognizing both the license and maintenance revenue ratably over the contract period. The overall adoption impact to
total  revenue  is  immaterial,  though  we  have  experienced  some  changes  to  the  timing  and  classification  between  license  and  recurring  revenue.
Additionally,  some  historical  deferred  revenue,  primarily  from  arrangements  involving  time-based  licenses,  will  never  be  recognized  as  revenue  and
instead has been recorded as a cumulative effect adjustment within accumulated deficit.

Contract  Acquisition  Costs.  We  expensed  all  sales  commissions  as  incurred  under  the  previous  guidance.  The  new  guidance  requires  the  deferral  and
amortization  of  certain  direct  and  incremental  costs  incurred  to  obtain  a  contract.  This  guidance  requires  us  to  capitalize  and  amortize  certain  sales
commission costs over the remaining contractual term or over an expected period of benefit, which we have determined to be approximately four to six
years.

Other Items. The impact of the adoption of the new standard on income taxes resulted in an increase of deferred income tax liabilities. The adoption of
this standard did not impact our total operating cash flows.

The cumulative effect of the changes made to our consolidated balance sheet as of January 1, 2019 for the adoption of ASC 606 to all contracts with customers

that were not completed as of December 31, 2018 was recorded as an adjustment to accumulated deficit as of the adoption date as follows:

Assets:

Prepaid and other current assets(1)

Other assets, net(1)

Total assets(1)

Liabilities:

Current portion of deferred revenue(2)

Deferred revenue, net of current portion(2)

Non-current deferred taxes

Total liabilities

Stockholders' equity (deficit):

Accumulated deficit

_______

December 31, 2018    

January 1, 2019

As reported

Adjustments

As adjusted

(in thousands)

$

16,267   $

11,382  

5,194,649  

1,300   $

3,857  

5,157  

17,567

15,239

5,199,806

270,433  

25,699  

147,144  

2,578,549  

(2,338)

(434)

1,662  

(1,110)

268,095

25,265

148,806

2,577,439

(412,328)  

6,267  

(406,061)

(1) Adjustment represents the impact of the adoption of ASC 606 on deferred contract acquisition costs related to the capitalization of certain sales commissions. See Deferred Commissions

below for further discussion.

(2) Adjustment represents the impact of the adoption of ASC 606 on our deferred revenue balances. See Deferred Revenue below for further discussion.

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

The impact of adoption of ASC 606 on our consolidated statement of operations and consolidated balance sheet was as follows:

Revenue:

Subscription

Maintenance

Total recurring revenue

License

Total revenue

Gross profit

Total operating expenses

Operating income (loss)

Net income (loss)

Assets:

Prepaid and other current assets

Other assets, net

Total assets

Liabilities:

Current portion of deferred revenue

Deferred revenue, net of current portion

Non-current deferred taxes

Total liabilities

Stockholders' equity (deficit):

Accumulated deficit

Leases

Year Ended December 31, 2019

As reported ASC
606

  ASC 606 impact

Without adoption
of ASC 606 
(ASC 605)

(in thousands)

320,747   $

314   $

446,450  

767,197  

165,328  

1,191  

1,505  

(3,109)  

932,525   $

(1,604)   $

677,071  

541,898  

135,173  

(1,604)  

5,273  

(6,877)  

18,642   $

(6,877)   $

$

$

$

321,061

447,641

768,702

162,219

930,921

675,467

547,171

128,296

11,765

December 31, 2019

As reported ASC
606

  ASC 606 impact

Without adoption
of ASC 606
(ASC 605)

(in thousands)

$

23,480   $

27,829  

5,310,742  

(2,543)   $

(8,081)  

(10,624)  

20,937

19,748

5,300,118

312,227  

31,173  

97,884  

2,661,220  

3,607  

826  

(1,662)  

2,771  

315,834

31,999

96,222

2,663,991

(387,419)  

(13,395)  

(400,814)

On December 31, 2019, as we no longer qualify as an emerging growth company, we retroactively adopted the FASB ASC No. 2016-02 “Leases,” or ASC
842, as of January 1, 2019 using the optional transition method in which an entity can apply the new standard at the adoption date without adjusting comparative
prior periods. Historical financial results for reporting periods prior to 2019 are presented in conformity with amounts previously disclosed under the prior lease
accounting standard.

The  new  lease  accounting  standard  replaces  existing  lease  accounting  standards  and  expands  disclosure  requirements.  The  adoption  of  the  new  standard
resulted in leases currently designated as operating leases being reported on our consolidated balance sheet at their net present value. We elected the package of
practical expedients permitted under the transition guidance within the new standard, which, among other things, allowed us to carry forward our historical lease
classification  and  not  reassess  whether  any  expired  or  existing  contracts  are  or  contain  leases.  Additionally,  we  elected  to  not  separate  lease  and  non-lease
components for certain classes of assets and we excluded all the leases with original terms of one year or less.

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

As of January 1, 2019, we recorded $98.3 million in operating lease assets, $13.7 million in current operating lease liabilities and $99.3 million in non-current
operating lease liabilities due to the adoption of ASC 842. The standard did not have a material impact to our consolidated statement of operations or consolidated
statement of cash flows including for the interim periods of 2019. See Note 7. Leases for additional information.

Acquisitions

The  purchase  price  of  our  acquired  businesses  is  allocated  to  the  assets  acquired  and  the  liabilities  assumed  based  on  their  estimated  fair  values,  with  the
excess recorded as goodwill. If applicable, we estimate the fair value of contingent consideration payments in determining the purchase price. Goodwill is allocated
to our reporting units expected to benefit from the business combination based on the relative fair value at the acquisition date. During the measurement period,
which may be up to one year from the acquisition date, we may record adjustments to the fair value of the tangible and intangible assets acquired and liabilities
assumed, including the deferred tax asset valuation allowances and acquired income tax uncertainties, with the corresponding offset to goodwill. We include the
operating  results  of  acquisitions  in  our  consolidated  financial  statements  from  the  effective  date  of  the  acquisitions.  Acquisition  related  costs  are  expensed
separately from the acquisition as incurred and are primarily included in general and administrative expenses in our consolidated statements of operations.

The fair value of identifiable intangible assets is based on significant judgments made by management. We typically engage third party valuation appraisal
firms to assist us in determining the fair values and useful lives of the assets acquired. The valuation estimates and assumptions are based on historical experience
and information obtained by management, and include, but are not limited to, future expected cash flows earned from the product technology and discount rates
applied in determining the present value of those cash flows. Unanticipated events and circumstances may occur that could affect the accuracy or validity of such
assumptions,  estimates  or  actual  results.  Acquired  identifiable  intangible  assets  are  amortized  on  the  straight-line  method  over  their  estimated  economic  lives,
which  are  generally  two to  ten  years for  trademarks,  customer  relationships,  customer  backlog,  non-competition  covenants  and  acquired  developed  product
technologies and ten years for intellectual property. We include amortization of acquired developed product technologies in cost of revenue and amortization of
other acquired intangible assets in operating expenses in our consolidated statements of operations.

Impairment of Goodwill, Intangible Assets and Long-lived Assets

Goodwill

We test goodwill for impairment annually, in the fourth quarter, or more frequently if impairment indicators arise. Goodwill is tested for impairment at the
reporting unit level using a fair value approach. We first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting
unit is less than its carrying value, a “Step 0” analysis. If, based on a review of qualitative factors, it is more likely than not that the fair value of a reporting unit is
less than its carrying value we perform “Step 1” of the goodwill impairment test by comparing the fair value of a reporting unit with its carrying amount. If the
carrying value exceeds the fair value, we measure the amount of impairment loss, if any, by comparing the implied fair value of the reporting unit goodwill with its
carrying amount, the “Step 2” analysis. In 2019 and 2018, we performed a qualitative, “Step 0,” assessment for our reporting units and determined there were no
indicators of impairment. No impairment charges have been required to date.

Indefinite-lived Intangible Assets

We review our indefinite-lived intangible assets for impairment annually, in the fourth quarter, or more frequently if a triggering event occurs. We first assess
qualitative  factors  to  determine  whether  it  is  more  likely  than  not  that  an  indefinite-lived  intangible  asset  is  impaired  as  a  basis  for  determining  whether  it  is
necessary to perform the quantitative test. If necessary, the quantitative test is performed by comparing the fair value of indefinite lived intangible assets to the
carrying value. In the event the carrying value exceeds the fair value of the assets, the assets are written down to their fair value. As of December 31, 2019 and
2018, we performed a qualitative, “Step 0,” assessment and determined there were no indicators that our indefinite-lived intangible assets were impaired.

Long-lived Assets

We evaluate the recoverability of our long-lived assets, including finite-lived intangible assets and other assets, for impairment whenever events or changes in
circumstances indicate that the carrying amount of the assets may not be recoverable. Events or changes in circumstances that could result in an impairment review
include, but are not limited to, significant underperformance relative to historical or projected future operating results, significant changes in the manner of use of
the acquired assets or the strategy for our overall business, and significant negative industry or economic trends. In the event that the net book value of our long-
lived assets exceeds the future undiscounted net cash flows attributable to such assets, an impairment charge would be required. Impairment, if any, is recognized
in the period of identification to the extent the carrying amount of an asset or asset group exceeds

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

the fair value of such asset or asset group. As of December 31, 2019 and 2018, there were no indicators that our long-lived assets were impaired.

Fair Value Measurements

We apply the authoritative guidance on fair value measurements for financial assets and liabilities that are measured at fair value on a recurring basis and non-

financial assets and liabilities, such as goodwill, intangible assets and property, plant and equipment that are measured at fair value on a non-recurring basis.

The guidance establishes a three-tiered fair value hierarchy that prioritizes inputs to valuation techniques used in fair value calculations. The three levels of

inputs are defined as follows:

Level 1: Unadjusted quoted prices for identical assets or liabilities in active markets accessible by us.

Level 2: Inputs that are observable in the marketplace other than those inputs classified as Level 1.

Level 3: Inputs that are unobservable in the marketplace and significant to the valuation.

See Note 5.  Fair  Value  Measurements for  a  summary  of  our  financial  instruments  accounted  for  at  fair  value  on  a  recurring  basis.  The  carrying  amounts
reported in our consolidated balance sheets for cash, accounts receivable, accounts payable and other accrued expenses approximate fair value due to relatively
short periods to maturity.

Accounts Receivable

Accounts receivable represent trade receivables from customers when we have sold subscriptions, perpetual licenses or related maintenance services and have
not yet received payment. We present accounts receivable net of an allowance for doubtful accounts. We maintain an allowance for doubtful accounts for estimated
losses resulting from the inability of customers to make required payments. In doing so, we consider the current financial condition of the customer, the specific
details  of the customer  account, the age of the outstanding  balance  and the current  economic  environment.  Any change in the assumptions used in analyzing  a
specific  account  receivable  might  result  in  an  additional  allowance  for  doubtful  accounts  being  recognized  in  the  period  in  which  the  change  occurs.  We  have
historically had insignificant write-offs related to bad debts.

Property and Equipment

We record property and equipment at cost and depreciate them using the straight-line method over their estimated useful lives as follows:

Equipment, servers and computers

Furniture and fixtures

Software

Leasehold improvements

Useful Life 
(in years)

3 - 5

5 - 7

3 - 5

Lesser of
lease term or
useful life

Upon retirement or sale of property and equipment, we remove the cost of assets disposed of and any related accumulated depreciation from our accounts and

credit or charge any resulting gain or loss to operating expense. We expense repairs and maintenance as they are incurred.

Research and Development Costs

Research  and  development  expenses  primarily  consist  of  personnel  costs  and  contractor  fees  related  to  the  development  of  new  software  products  and
enhancements to existing software products. Personnel costs include salaries, bonuses and stock-based compensation and related employer-paid payroll taxes, as
well as an allocation of our facilities, depreciation, benefits and IT costs. Research and development costs are charged to operations as incurred with the exception
of those software development costs that may qualify for capitalization. Software development costs incurred subsequent to establishing technological feasibility
through the general release of the software products are capitalized. Our new software products and significant enhancements to our existing products are available
for  general  release  soon  after  technological  feasibility  has  been  established.  Due  to  the  short  time  period  between  technological  feasibility  and  general  release,
capitalized software development costs were insignificant for the years ended December 31, 2019, 2018 and 2017.

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

Internal-Use Software and Website Development Costs    

We capitalize costs related to developing new functionality for our suite of products that are hosted and accessed by our customers on a subscription basis. We
also capitalize costs related to specific upgrades and enhancements when it is probable the expenditures will result in additional functionality. Costs incurred in the
preliminary  stages  of  development  are  expensed  as  incurred.  Once  an  application  has  reached  the  development  stage,  internal  and  external  costs,  if  direct  and
incremental, are capitalized until the software is substantially complete and ready for its intended use. Capitalized costs are recorded as part of other assets, net in
our  consolidated  balance  sheets.  Maintenance  and  training  costs  are  expensed  as  incurred.  Internal-use  software  is  amortized  on  a  straight-line  basis  over  its
estimated  useful life, generally  three years,  and  included  in  cost  of  recurring  revenue  in  the  consolidated  statements  of  operations.  There  were  no impairments
to internal-use software and we did not incur any significant website development costs during the periods presented.

We  had  $7.9  million and  $5.0  million of  internal-use  software,  net  capitalized  as  of  December  31,  2019 and  2018,  respectively.  Amortization  expense
of internal-use software and website development costs was $3.5 million, $2.5 million and $1.1 million for the years ended  December 31, 2019, 2018 and 2017,
respectively.

Debt Issuance Costs

Debt issuance costs for our credit facilities outstanding are presented as a deduction from the corresponding debt liability on our consolidated balance sheets
and  amortized  on  an  effective  interest  rate  method  over  the  term  of  the  associated  debt  as  interest  expense  in  our  consolidated  statements  of  operations.
Amortization of debt issuance costs included in interest expense was $9.2 million, $11.7 million and $18.9 million for the years ended December 31, 2019, 2018
and 2017, respectively. See Note 9. Debt for discussion of our credit facilities.

Contingencies

We account for claims and contingencies in accordance with authoritative guidance that requires we record an estimated loss from a claim or loss contingency
when information available prior to issuance of our consolidated financial statements indicates a liability has been incurred at the date of our consolidated financial
statements and the amount of the loss can be reasonably estimated. If we determine that it is reasonably possible but not probable that an asset has been impaired or
a liability has been incurred, we disclose the amount or range of estimated loss if material or that the loss cannot be reasonably estimated. Accounting for claims
and  contingencies  requires  us  to  use  our  judgment.  We  consult  with  legal  counsel  on  those  issues  related  to  litigation  and  seek  input  from  other  experts  and
advisors with respect to matters in the ordinary course of business. See Note 16. Commitments and Contingencies for a discussion of contingencies.

Accumulated Other Comprehensive Income (Loss)

Changes in accumulated other comprehensive income (loss) by component are summarized below:

Balance at December 31, 2017

Other comprehensive gain (loss) before reclassification

Amount reclassified from accumulated other comprehensive income (loss)

Net current period other comprehensive income (loss)

Balance at December 31, 2018

Other comprehensive gain (loss) before reclassification

Amount reclassified from accumulated other comprehensive income (loss)

Net current period other comprehensive income (loss)

Balance at December 31, 2019

Foreign Currency
Translation
Adjustments

Accumulated Other
Comprehensive
Income (Loss)

$

(in thousands)

75,294   $

(58,251)  

—  

(58,251)  

17,043  

(22,290)  

—  

(22,290)  

$

(5,247)   $

75,294

(58,251)

—

(58,251)

17,043

(22,290)

—

(22,290)

(5,247)

Revenue Recognition

We generate recurring revenue from fees received for subscriptions and from the sale of maintenance services associated with our perpetual license products
and license revenue from the sale of our perpetual license products. We recognize revenue related to contracts from customers when we transfer promised goods or
services to customers in an amount that reflects the consideration

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

to  which  the  entity  expects  to  be  entitled  in  exchange  for  those  goods  or  services.  This  is  determined  by  following  a  five-step  process  which  includes  (1)
identifying  the  contract  with  a  customer,  (2)  identifying  the  performance  obligations  in  the  contract,  (3)  determining  the  transaction  price,  (4)  allocating  the
transaction price, and (5) recognizing revenue when or as we satisfy a performance obligation, as described below.

•

•

•

•

•

Identify the contract with a customer. We generally use a purchase order, an authorized credit card, an electronic or manually signed license agreement, or
the receipt of a cash payment as evidence of a contract with a customer provided that collection is considered probable. We sell our products through our
direct inside sales force and through our distributors and resellers. Our distributors and resellers do not carry inventory of our software and we generally
require them to specify the end user of the software at the time of the order. If the distributor or reseller does not provide end-user information, then we
will generally not fulfill the order. Our distributors and resellers have no rights of return or exchange for software that they purchase from us and payment
for these purchases is due to us without regard to whether the distributors or resellers collect payment from their customers. Sales through resellers and
distributors are typically evidenced by a reseller or distributor agreement, together with purchase orders or authorized credit cards on a transaction-by-
transaction basis.

Identify the performance obligations in the contract. Performance obligations promised in a contract are identified based on the goods or services that will
be  transferred  to  the  customer  that  are  separately  identifiable  from  other  promises  in  the  contract,  or  distinct.  If  not  considered  distinct,  the  promised
goods  or  services  are  combined  with  other  goods  or  services  and  accounted  for  as  a  combined  performance  obligation.  Determining  the  distinct
performance obligations in a contract requires judgment. Our performance obligations primarily include perpetual and time-based licenses, maintenance
support  including  unspecified  upgrades  or  enhancements  to  new  versions  of  our  software  products  and  software-as-a-service,  or  SaaS,  offerings.  See
additional discussion of our performance obligations below.

Determine the transaction price. We determine the transaction price based on the contractual consideration and the amount of consideration we expect to
receive in exchange for transferring the promised goods or services to the customer. We account for sales incentives to customers, resellers or distributors
as a reduction of revenue at the time we recognize the revenue from the related product sale. We report revenue net of any sales tax collected. Our return
policy generally does not allow our customers to return software products.

Allocate  the transaction price. We allocate  the  transaction  price  of the  contract  to  each  distinct  performance  obligation  based  on a  relative  standalone
selling price basis. Determining standalone selling prices for our performance obligations requires judgment and are based on multiple factors including,
but not limited to historical selling prices and discounting practices for products and services, internal pricing policies and pricing practices in different
regions  and  through  different  sales  channels.  For  our  subscription  products  and  maintenance  services,  our  standalone  selling  prices  are  generally
observable  using  standalone  sales  or  renewals.  For  our  perpetual  and  time-based  license  products,  given  there  are  no  observable  standalone  sales,  we
estimate our standalone selling prices by evaluating our historical pricing and discounting practices in observable bundled transactions. We review the
standalone selling price for our performance obligations periodically and update, if needed, to ensure that the methodology utilized reflects our current
pricing practices.

Recognize revenue when or as we satisfy a performance obligation. Revenue is recognized when or as performance obligations are satisfied either over
time  or  at  a  point  in  time  by  transferring  a  promised  good  or  service.  We  consider  this  transfer  to  have  occurred  when  risk  of  loss  transfers  to  the
customer, reseller or distributor or the customer has access to their subscription which is generally upon electronic transfer of the license key or password
that provides immediate availability of the product to the purchaser. See further discussion below regarding the timing of revenue recognition for each of
our performance obligations.

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

The following summarizes our performance obligations from which we generate revenue:

Performance obligation

Subscription revenue

SaaS offerings

Time-based licenses

When performance obligation is typically satisfied

Over the subscription term, once the service is made available to the
customer (over time)

Upon the delivery of the license key or password that provides
immediate availability of the product (point in time)

Time-based technical support and unspecified software upgrades

  Ratably over the contract period (over time)

Maintenance revenue

Technical support and unspecified software upgrades

  Ratably over the contract period (over time)

License revenue

Perpetual licenses

Upon the delivery of the license key or password that provides
immediate availability of the product (point in time)

Recurring Revenue. Recurring revenue consists of subscription and maintenance revenue.

•

Subscription Revenue. We primarily derive subscription revenue from fees received for subscriptions to our SaaS offerings and our time-based license
arrangements. We generally invoice subscription agreements monthly based on usage or in advance over the subscription period on either a monthly or
annual basis. Subscription revenue for our SaaS offerings is generally recognized ratably over the subscription term once the service is made available to
the  customer  or  when  we  have  the  right  to  invoice  for  services  performed.  Revenue  for  the  license  performance  obligation  of  our  time-based  license
arrangements is recognized at a point in time upon delivery of the license key and the revenue for the technical support performance obligation of our
time-based license arrangements is recognized ratably over the contract period. The amount of revenue related to the license performance obligations of
our  time-based  license  arrangements  included  in  subscription  revenue  is  less  than  10%  of  our  total  consolidated  revenue.  Our  subscription  revenue
includes our MSP, application performance management and IT service management, or ITSM, products.

• Maintenance Revenue. We derive maintenance revenue from the sale of maintenance services associated with our perpetual license products. We typically
include one year of maintenance service as part of the initial purchase price of each perpetual software offering and then sell renewals of this maintenance
agreement. Customers with maintenance agreements are entitled to receive technical support and unspecified upgrades or enhancements to new versions
of  their  software  products  on  a  when-and-if-available  basis  for  the  specified  contract  period.  We  believe  that  our  technical  support  and  unspecified
upgrades  or  enhancements  performance  obligations  each  have  the  same  pattern  of  transfer  to  the  customer  and  are  therefore  accounted  for  as  a  single
distinct performance obligation. We recognize maintenance revenue ratably on a daily basis over the contract period.

License Revenue. We derive license revenue from the sale of our perpetual licenses. Revenue for the license performance obligation of our perpetual license

arrangements is recognized at a point in time upon delivery of the electronic license key. Perpetual license arrangements are invoiced upon delivery.

Deferred Revenue

Deferred  revenue  primarily  consists  of  transaction  prices  allocated  to  remaining  performance  obligations  from  maintenance  services  associated  with  our
perpetual license products which are delivered over time. We generally bill maintenance agreements annually in advance for services to be performed over a 12-
month  period.  Customers  have  the  option  to  purchase  maintenance  renewals  for  periods  other  than  12  months.  We  initially  record  the  amounts  allocated  to
maintenance performance obligations as deferred revenue and recognize these amounts ratably on a daily basis over the term of the maintenance agreement. We
record deferred revenue that will be recognized during the succeeding 12-month period as current deferred revenue and the remaining portion is recorded as long-
term deferred revenue.

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

Details of our total deferred revenue balance was as follows:

Balance at December 31, 2018

Adoption of ASC 606

Deferred revenue recognized

Additional amounts deferred

Deferred revenue acquired in business combinations

Balance at December 31, 2019

Total Deferred
Revenue

(in thousands)

$

$

296,132

(2,772)

(445,726)

485,512

10,254

343,400

We expect to recognize revenue related to these remaining performance obligations as follows:

Expected recognition of deferred revenue

$

343,400   $

312,227   $

30,487   $

686

Revenue Recognition Expected by Period

Total

Less than 1
year

1-3 years

More than
3 years

(in thousands)

Deferred Commissions

Deferred commissions, which consist of direct and incremental sales commissions and related fringe benefits, are capitalized using the portfolio approach if
we expect to benefit from those costs for more than one year. Deferred commissions are allocated to each performance obligation within the contract and amortized
on  a  straight-line  basis  over  the  expected  benefit  period  of  the  related  performance  obligations.  We  expense  commissions  as  incurred  when  the  expected
amortization  period  is  one  year  or  less.  Deferred  commissions  allocated  to  new  maintenance  arrangements  and  certain  SaaS  offerings  are  amortized  over  an
average expected benefit period of approximately four to  six years which was determined  based on the expected life of our technology. Deferred commissions
allocated to perpetual licenses, maintenance renewal arrangements and MSP offerings are expensed as incurred. Deferred commissions are classified as current or
non-current assets based on the timing the expense will be recognized. The current and non-current portions of our deferred commissions are included in prepaid
and other current assets and other assets, net respectively, in our consolidated balance sheets. The amortization of our deferred commissions is included in sales
and marketing expense in our consolidated statement of operations.

Details of our deferred commissions balance was as follows:

Balance at December 31, 2018

Adoption of ASC 606

Commissions capitalized

Amortization recognized

Balance at December 31, 2019

Classified as:

Current

Non-current

Total deferred commissions

Cost of Revenue

Deferred
Commissions

(in thousands)

—

5,157

7,888

(2,421)

10,624

2,543

8,081

10,624

$

$

$

$

Cost  of  recurring  revenue. Cost  of  recurring  revenue  consists  of  technical  support  personnel  costs  which  includes  salaries,  bonuses  and  stock-based
compensation  and  related  employer-paid  payroll  taxes  for  technical  support  personnel,  as  well  as  an  allocation  of  overhead  costs.  Royalty  fees,  public  cloud
infrastructure and hosting fees related to our application performance

 
 
 
 
 
 
 
 
 
 
 
   
   
   
 
 
 
 
 
 
 
 
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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

management,  MSP  and  ITSM  products  are  also  included  in  cost  of  recurring  revenue.  Cost  of  license  revenue  is  immaterial  to  our  financial  statements  and  is
included in cost of recurring revenue in our consolidated statements of operations.

Amortization  of  acquired  technologies.  Amortization  of  acquired  technologies  included  in  cost  of  revenue  relate  to  our  licensed  products  and  subscription

products as follows:

Amortization of acquired license technologies

Amortization of acquired subscription technologies

Total amortization of acquired technologies

Advertising

Year Ended December 31,

2019

2018

2017

(in thousands)

142,828   $

144,857   $

33,055  

31,134  

175,883   $

175,991   $

$

$

142,417

28,616

171,033

We expense advertising costs as incurred. Advertising expense is included in sales and marketing expenses in our consolidated statements of operations.

Advertising expense

Leases

Year Ended December 31,

2019

2018

2017

$

48,499   $

38,477   $

38,213

(in thousands)

We lease facilities worldwide and certain equipment under non-cancellable lease agreements. During 2019, we adopted the new lease accounting guidance,
ASC 842 as discussed above. Under ASC 842, we evaluate if a contract is or contains a lease at inception of the contract. If we determine that a contract is or
contains a lease, we determine the appropriate lease classification and recognize a right-of-use asset and lease liability at the commencement date of the lease based
on  the  present  value  of  fixed  lease  payments  over  the  lease  term  reduced  by  lease  incentives.  To  determine  the  present  value  of  lease  payments,  we  use  an
estimated incremental borrowing rate based on the interest rate a similar borrowing on a collateralized basis would incur based on information available on the
lease commencement date as none of our leases provide an implicit rate. We generally base this discount rate on the interest rate incurred by our senior secured
debt, adjusted for considerations for the value, term and currency of the lease. Lease terms include options to extend or terminate the lease when it is reasonably
certain that we will exercise those options.

We recognize right-of-use assets and lease liabilities for leasing arrangements with terms greater than one year. Certain lease contracts include obligations to
pay for other services, such as operations and maintenance. We account for lease and non-lease components in a contract as a single lease component for all classes
of underlying assets except certain classes of equipment. Right-of-use assets are tested for impairment in the same manner as long-lived assets.

The terms of some of our lease agreements provide for rental payments on a graduated basis. Operating lease costs are recognized on a straight-line basis over
the lease term and recorded in the appropriate income statement line item based on the asset or a headcount allocation for office leases. Certain of our office leases
require the payment of our proportionate share of common area maintenance or service charges. As we have elected to account for lease and non-lease components
as  a  single  lease  component  for  our  real  estate  leases,  these  costs  are  included  in  variable  lease  costs.  In  addition,  certain  of  our  leases  may  include  variable
payments based on measures that include changes in price indices or market interest rates which are included in variable lease costs and expensed as incurred. We
had no finance leases as of and for the year ended December 31, 2019. See Note 7. Leases for additional information regarding our lease arrangements.

For the years ended December 31, 2018 and 2017 prior to the adoption of ASC 842, we accounted for leases under the previous lease accounting guidance and
recognized rent expense on a straight-line basis over the lease period and accrued rent expense incurred but not paid. Cash or lease incentives, or tenant allowances,
received pursuant to certain leases were recognized on a straight-line basis as a reduction to rent over the lease term. The unamortized portion of tenant allowances
were included in accrued liabilities and other and other long-term liabilities.

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Income Taxes

SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

We use the liability method of accounting for income taxes as set forth in the authoritative guidance for accounting for income taxes. Under this method, we
recognize deferred tax liabilities and assets for the expected future tax consequences of temporary differences between the respective carrying amounts and tax
basis of our assets and liabilities.

The guidance on accounting for uncertainty in income taxes prescribes a recognition threshold and measurement attribute for financial statement disclosure of
tax positions taken or expected to be taken on a tax return. We accrue interest and penalties related to unrecognized tax benefits as a component of income tax
expense.

We establish valuation allowances when necessary to reduce deferred tax assets to the amounts expected to be realized. On a quarterly basis, we evaluate the
need  for,  and  the  adequacy  of,  valuation  allowances  based  on  the  expected  realization  of  our  deferred  tax  assets.  The  factors  used  to  assess  the  likelihood  of
realization  include  our  latest  forecast  of  future  taxable  income,  available  tax  planning  strategies  that  could  be  implemented,  reversal  of  taxable  temporary
differences and carryback potential to realize the net deferred tax assets. See Note 15. Income Taxes for additional information regarding our income taxes.

Stock-Based Compensation

We have granted our employees, directors and certain contractors stock-based incentive awards. These awards are in the form of stock options, restricted stock
and restricted stock units. We measure stock-based compensation expense for all share-based awards granted to employees and directors based on the estimated
fair  value  of  those  awards  on  the  date  of  grant.  The  fair  value  of  stock  option  awards  is  estimated  using  a  Black-Scholes  valuation  model.  The  fair  value  of
restricted stock unit awards and restricted stock is determined using the fair market value of the underlying common stock on the date of grant less any amount
paid at the time of the grant, or intrinsic value. Our stock awards vest on service-based or performance-based vesting conditions. For our service-based awards, we
recognize stock-based compensation expense on a straight-line basis over the service period of the award. For our performance-based awards, we recognize stock-
based compensation expense on a graded-vesting basis over the service period of each separately vesting tranche of the award, if it is probable that the performance
target will be achieved.

We  estimated  the  fair  value  for  stock  options  at  the  date  of  grant  using  the  Black-Scholes  option  pricing  model  with  the  following  weighted-average

assumptions:

Expected dividend yield

Volatility

Risk-free rate of return

Expected life

Year Ended December 31,

2019*

2018

2017

—%  

—%  

—  

—  

—%  

40.2%  

—%

41.9%

2.6 - 2.9%  

1.9 - 2.2%

6.34

6.38

________________
*

There were no grants of stock options made in the year ended December 31, 2019.

We have not paid and do not anticipate paying cash dividends on our common stock; therefore, we assume the expected dividend yield to be zero. We estimate
the expected volatility using the historical volatility of comparable public companies from a representative peer group. We based the risk-free rate of return on the
average  U.S.  treasury  yield  curve  for  five-  and  seven-year  terms  for  the  respective  periods.  As  allowed  under  current  guidance,  we  have  elected  to  apply  the
“simplified method” in developing our estimate of expected life for “plain vanilla” stock options by using the midpoint between the vesting date and contractual
termination date since we do not have sufficient historical exercise data to provide a reasonable basis upon which to estimate expected term. For all awards, we
granted employees stock awards at exercise prices equal to the fair value of the underlying common stock on the date the award was approved. Performance-based
awards  are  not  considered  granted  under  the  applicable  accounting  guidance  until  the  performance  attainment  targets  for  each  applicable  tranche  have  been
defined.  We recognize  the impact  of forfeitures  in stock-based  compensation  expense  when they occur. See Note 11. Stockholders’ Equity (Deficit) and Stock-
Based Compensation for additional information.

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

The impact to our income (loss) before income taxes due to stock-based compensation expense and the related income tax benefits were as follows:

Impact to income (loss) before income taxes due to stock-based compensation

Income tax benefit related to stock-based compensation

Year Ended December 31,

2019

2018

2017

(in thousands)

$

34,395   $

5,729  

5,833   $

1,054  

80

—

Net Income (Loss) Per Share

We  calculate  basic  and  diluted  net  income  (loss)  per  share  attributable  to  common  stockholders  in  conformity  with  the  two-class  method  required  for
companies with participating securities. Under the two-class method, basic and diluted net income (loss) per share is determined by calculating net income (loss)
per share for common stock and participating  securities  based on participation  rights in undistributed earnings. We computed basic net income (loss) per share
available to common stockholders by dividing net income (loss) available to common stockholders by the weighted-average number of common shares outstanding
during the reporting period. Redeemable convertible Class A Common Stock was not included in the basic or diluted net income (loss) per share calculations for
the periods it was outstanding as it was contingently convertible upon a future event. Net income (loss) available to common stockholders is defined as net income
(loss), less the accretion of dividends on our redeemable convertible Class A Common Stock and earnings allocated to unvested restricted stock plus the gain on
conversion  of  our  redeemable  convertible  Class  A  Common  Stock  at  our  IPO.  Our  unvested  incentive  restricted  stock  has  the  right  to  receive  non-forfeitable
dividends on an equal basis with common stock and therefore are considered participating securities that must be included in the calculation of net income per
share using the two-class method. The holders of unvested incentive restricted stock do not have a contractual obligation to share in our losses. As such, in periods
in which we had net losses available to common stockholders, our net losses were not allocated to these participating securities.

We computed diluted net income (loss) per share similarly to basic net income (loss) per share except that it reflects the potential dilution that could occur if
dilutive securities or other obligations to issue common stock were exercised or converted into common stock using the treasury stock method. Refer to Note 12.
Net Income (Loss) Per Share for additional information regarding the computation of net income (loss) per share and Note 10. Redeemable Convertible Class A
Common  Stock  and  Note  11.  Stockholders’  Equity  (Deficit)  and  Stock-Based  Compensation  for  additional  information  regarding  our  common  stock  and  the
conversion of our Redeemable Class A Common Stock at the IPO in October 2018.

Concentrations of Risks

Financial instruments that potentially subject us to concentrations of credit risk consist principally of cash and cash equivalents and accounts receivable. We
consider  all  highly  liquid  investments  with  original  maturities  of  three  months  or  less  to  be  cash  equivalents.  Our  cash  and  cash  equivalents  consisted  of  the
following:

Demand deposit accounts

Money market funds

Total cash and cash equivalents

December 31,

2019

2018

(in thousands)

168,813   $

4,559  

173,372   $

265,520

117,100

382,620

$

$

Our cash deposited with banks in demand deposit accounts may exceed the amount of insurance provided on these deposits. Our cash equivalents invested in
money  market  funds  are  not  insured  and  we  are  therefore  at  risk  of  losing  our  full  investment.  Generally,  we may  withdraw  our  cash deposits  and  redeem  our
invested cash equivalents upon demand. We strive to maintain our cash deposits and invest in money market funds with multiple financial institutions of reputable
credit and therefore bear minimal credit risk.

We provide credit to distributors, resellers and direct customers in the normal course of business. We generally extend credit to new customers based upon
industry reputation and existing customers based upon prior payment history. For the year ended December 31, 2019 a certain distributor represented 12.5% of our
revenue. For the years ended December 31, 2018 and 2017 no distributor, reseller or direct customer represented a significant concentration of our revenue.

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

At December  31,  2019 and  2018,  no  distributor,  reseller  or  direct  customer  represented  a  significant  concentration  of  our  outstanding  accounts  receivable
balance. We do not believe that our business is substantially dependent on any distributor or that the loss of a distributor relationship would have a material adverse
effect on our business.

3. Acquisitions

2019 Acquisitions

SAManage

On  April  30,  2019,  we  acquired  SAManage  Ltd.,  or  Samanage,  an  IT  service  desk  solution  company,  for  approximately  $342.1 million, including $341.5
million paid in cash and  $0.6 million in fair value of replacement  equity awards attributable  to pre-acquisition  service. By acquiring Samanage, we entered the
ITSM market and based on the acquired technology introduced the SaaS-based service desk solution, SolarWinds Service Desk, into our product portfolio. We
funded the transaction with cash on hand and $35.0 million of borrowings under our Revolving Credit Facility. We incurred  $2.1 million in acquisition related
costs, which are primarily included in general and administrative expense for the year ended December 31, 2019. Goodwill for this acquisition is not deductible for
tax purposes.

The following table summarizes the consideration paid and the amounts recognized for the assets acquired and liabilities assumed:

Current assets, including cash acquired of $6.2 million

Property and equipment and other assets

Identifiable intangible assets

Goodwill

Current liabilities

Other long-term liabilities

Deferred revenue

Total consideration

$

Total
Fair Value

(in thousands)

18,957

428

49,700

286,208

(2,230)

(2,288)

(8,713)

$

342,062

The following table summarizes the fair value of the acquired identifiable intangible assets and weighted-average useful life:

Developed product technologies

Customer relationships

Total identifiable intangible assets

Fair Value

Weighted-average
useful life

(in thousands)

(in years)

$

$

26,900  

22,800  

49,700    

5

4

The  amount  of  revenue  related  to  the  Samanage  acquisition  included  in  our  consolidated  financial  statements  from  the  effective  date  of  the  acquisition  is
insignificant. We estimate the amount of net loss related to the Samanage acquisition included in our consolidated financial statements from the effective date of
the acquisition is $25.0 million, which includes $7.4 million in amortization of acquired intangible assets and $5.2 million in stock-based compensation expense.
Pro forma information for the acquisition has not been provided because the impact of the historical financials on our revenue, net income (loss) and net income
(loss) per share is not material.

VividCortex

On  December  10,  2019,  we  acquired  VividCortex,  Inc.,  or  VividCortex,  a  SaaS-based  database  performance  management  solution  company,  for
approximately $117.6 million,  including  $4.5 million of  cash  acquired.  We  funded  the  transaction  with  cash  on  hand.  We  incurred  $0.5 million in  acquisition
related  costs,  which  are  primarily  included  in  general  and  administrative  expense  for  the  year  ended  December  31,  2019.  Goodwill  for  this  acquisition  is  not
deductible for tax purposes.

The initial determination of the fair value of the assets acquired and liabilities assumed is based on a preliminary valuation and the estimates and assumptions

for these items are subject to change as we obtain additional information during the measurement

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

period. Subsequent changes to the purchase price or other fair value adjustments determined during the measurement period will be recorded as an adjustment to
goodwill.

The following table summarizes the consideration paid and the amounts recognized for the assets acquired and liabilities assumed:

Current assets, including cash acquired of $4.5 million

Property and equipment and other assets

Identifiable intangible assets

Goodwill

Current liabilities

Other long-term liabilities

Deferred revenue

Total consideration

Total
Fair Value

(in thousands)

5,395

3,485

11,800

99,479

(565)

(491)

(1,507)

117,596

$

$

The following table summarizes the fair value of the acquired identifiable intangible assets and weighted-average useful life:

Developed product technologies

Customer relationships

Total identifiable intangible assets

Fair Value

Weighted-average
useful life

(in thousands)

(in years)

$

$

8,800  

3,000  

11,800    

4

2

We estimate the amounts of revenue and net loss related to the VividCortex acquisition included in our consolidated financial statements from the effective
date of the acquisition are insignificant for the year ended December 31, 2019. Pro forma information for the acquisition has not been provided because the impact
of the historical financials on our revenue, net income (loss) and net income (loss) per share is not material.

2018 Acquisitions

In the year ended December 31, 2018, we completed acquisitions for a combined purchase price of approximately $62.9 million in cash, including $2.4 million
of cash acquired. The acquisitions were funded with available cash on hand. We incurred $1.2 million in acquisition related costs, which are included in general
and administrative expense for the year ended December 31, 2018. Goodwill for these acquisitions is not deductible for tax purposes.

The  following  table  summarizes  the  consideration  paid  and  the  amounts  recognized  for  the  assets  acquired  and  liabilities  assumed  for  our  acquisitions

completed in the year ended December 31, 2018:

Current assets, including cash acquired

Deferred tax asset

Fixed assets

Identifiable intangible assets

Goodwill

Current liabilities

Deferred tax liabilities

Deferred revenue

Total consideration

F-25

Total
Fair Value

(in thousands)

4,821

1,550

1,352

18,412

43,746

(3,331)

(666)

(2,944)

62,940

$

$

 
 
 
 
 
 
 
 
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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

The following table summarizes the fair value of the acquired identifiable intangible assets and weighted-average useful life:

Developed product technologies

Customer relationships

Trademarks

Total identifiable intangible assets

Fair Value

Weighted-average
useful life

(in thousands)

(in years)

$

$

13,317  

4,805  

290  

18,412    

5

4

3

The amounts of revenue and net loss related to these acquisitions included in our consolidated financial statements from the effective date of the respective
acquisitions are insignificant for the year ended December 31, 2018. Pro forma information for these acquisitions has not been provided because the impact of the
historical financials on our revenue, net loss and net income (loss) per share is not material.

We  recognize  revenue  on  acquired  products  in  accordance  with  our  revenue  recognition  policy  as  described  above  in  Note  2.  Summary  of  Significant

Accounting Policies.

4. Goodwill and Intangible Assets

Goodwill

The following table reflects the changes in goodwill for the years ended December 31, 2019 and 2018:

Balance at December 31, 2017

Acquisitions

Foreign currency translation and other adjustments

Balance at December 31, 2018

Acquisitions

Foreign currency translation and other adjustments

Balance at December 31, 2019

(in thousands)

$

3,695,640

43,746

(55,425)

3,683,961

396,945

(22,708)

$

4,058,198

The goodwill from acquisitions resulted primarily from our expectations that we will now be able to offer our customers additional products in new markets.

Additionally, we expect the acquisitions will attract new customers for our entire line of products.

Intangible Assets

Intangible assets consisted of the following at December 31, 2019 and 2018:

December 31, 2019

December 31, 2018

Gross
Carrying
Amount

Accumulated 
Amortization

Net

Gross
Carrying
Amount

Accumulated
Amortization

Net

Developed product technologies

$

1,038,143   $

(665,759)   $

372,384   $

1,006,999   $

(494,459)   $

Customer relationships

Intellectual property

Trademarks

Total intangible assets

567,430  

1,103  

84,054  

(251,728)  

315,702  

541,717  

(181,902)  

(226)  

(1,504)  

877  

82,550  

829  

84,462  

(129)  

(1,256)  

$

1,690,730   $

(919,217)   $

771,513   $

1,634,007   $

(677,746)   $

512,540

359,815

700

83,206

956,261

(in thousands)

F-26

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
   
   
   
   
 
Table of Contents

SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

Intangible asset amortization expense was as follows:

Intangible asset amortization expense

Year Ended December 31,

2019

2018

2017

$

245,792   $

242,849   $

238,156

(in thousands)

As of December 31, 2019, we estimate aggregate intangible asset amortization expense to be as follows:

2020

2021

2022

2023

2024

$

Estimated
Amortization

(in thousands)

251,116

220,666

78,495

51,846

42,384

The expected amortization expense is an estimate. Actual amounts of amortization expense may differ from estimated amounts due to additional intangible
asset acquisitions, changes in foreign currency exchange rates, impairment of intangible assets, future changes to expected asset lives of intangible assets and other
events. We had $82.4 million and $82.8 million of trademarks recorded with an indefinite life that are not amortized at December 31, 2019 and 2018, respectively.
Our indefinite-lived trademarks primarily include the SolarWinds and THWACK trademarks.

5. Fair Value Measurements

The following table summarizes the fair value of our financial assets that were measured on a recurring basis as of December 31, 2019 and 2018. There have

been no transfers between fair value measurement levels during the year ended December 31, 2019.

Quoted Prices in
Active Markets for
Identical Assets
(Level 1)

Fair Value Measurements at
December 31, 2019 Using

Significant
Other
Observable
Inputs
(Level 2)

(in thousands)

Significant
Unobservable
Inputs
(Level 3)

Total

Money market funds

Trading security

Total assets

$

$

4,559   $

—  

4,559   $

—   $

—  

—   $

—   $

5,000  

5,000   $

4,559

5,000

9,559

Quoted Prices in
Active Markets
for Identical Assets
(Level 1)

Fair Value Measurements at
December 31, 2018 Using

Significant
Other
Observable
Inputs
(Level 2)

(in thousands)

Significant
Unobservable
Inputs
(Level 3)

Total

Money market funds

$

117,100   $

—   $

—   $

117,100

As of December 31, 2019 and 2018, the carrying value of our long-term debt approximates its estimated fair value as the interest rate on the debt agreements is

adjusted for changes in the market rates. See Note 9. Debt for additional information regarding our debt.

 
 
 
 
 
 
   
   
 
 
 
 
   
 
 
 
 
 
 
   
   
   
 
   
 
   
 
 
 
 
 
 
   
   
   
 
   
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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

6. Property and Equipment

Property and equipment, including software, consisted of the following:

Equipment, servers and computers

Furniture and fixtures

Software

Leasehold improvements

Less: Accumulated depreciation and amortization

Property and equipment, net

Depreciation and amortization expense on property and equipment was as follows:

Depreciation and amortization

7. Leases

December 31,

2019

2018

(in thousands)

42,583   $

8,226  

2,473  

23,440  

76,722   $

(37,777)  

38,945   $

32,081

7,393

2,475

21,341

63,290

(27,426)

35,864

$

$

$

Year Ended December 31,

2019

2018

2017

$

13,947   $

13,007   $

11,617

(in thousands)

We lease our offices and do not own any real estate. Our corporate headquarters is located in Austin, Texas and currently consists of approximately 348,000
square feet. We also lease office space domestically and internationally in various locations for our operations, including facilities located in Cork, Ireland; Brno,
Czech  Republic;  Durham,  North  Carolina;  Manila,  Philippines;  Ottawa,  Canada;  Dundee,  United  Kingdom;  Krakow,  Poland;  Lehi,  Utah  and  Singapore.  In
addition, we lease certain information technology, office and other equipment. Our leases are all classified as operating and generally have remaining terms of less
than one year to 13 years.

Subsequent to the adoption of ASC 842, the components of operating lease costs for the year ended December 31, 2019 were as follows:

Operating lease costs
Variable lease costs(1)

Short-term lease costs

Sublease income received

Total lease costs

____________

Year Ended
December 31,

2019

(in thousands)

$

$

19,990

3,258

737

(1,909)

22,076

(1) Primarily includes common area maintenance and other service charges for leases in which we pay a proportionate share of those costs as we have elected to not separate lease and

non-lease components for our office leases.

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

Maturities of our operating lease liabilities as of December 31, 2019 were as follows:

2020

2021

2022

2023

2024

Thereafter

Total minimum lease payments

Less: imputed interest

Present value of operating lease liabilities

December 31, 2019

(in thousands)

$

$

17,489

17,479

16,295

15,415

14,739

48,652

130,069

(22,892)

107,177

As of December 31, 2019, the weighted-average remaining lease term of our operating leases were 7.6 years and the weighted-average discount rate used in

the calculation of our lease liabilities was 5.0%.

During 2019, we entered into various lease agreements in which the lease did not commence prior to December 31, 2019 and therefore the lease liabilities and
corresponding right-of-use assets had not been recorded in our consolidated balance sheet. We expect to take control of the leased assets beginning in 2020 and our
future minimum lease payments under these leases is approximately $52.0 million over lease terms of two to eleven years.

Supplemental cash flow information related to our leases was as follows:

Cash paid for amounts included in the measurement of operating lease liabilities

Right-of-use assets obtained in exchange for operating lease liabilities

Year Ended
December 31,

2019

(in thousands)

$

19,321

11,042

As of December 31, 2018, as previously disclosed in our 2018 Annual Report on Form 10-K, future minimum lease payments under non-cancellable operating

leases accounted for under the previous lease accounting guidance were as follows:

2019

2020

2021

2022

2023

Thereafter

Total minimum lease payments

Prior to our adoption of ASC 842, rent expense was as follows:

Rent expense

F-29

Minimum Lease
 Payments

(in thousands)

15,287

15,105

14,138

13,412

12,340

53,734

124,016

$

$

Year Ended December 31,

2018

2017

(in thousands)

$

18,249   $

16,298

 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
Table of Contents

SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

8. Accrued Liabilities and Other

Accrued liabilities and other current liabilities were as follows:

Payroll-related accruals

Other accrued expenses and current liabilities

Total accrued liabilities and other

9. Debt

Debt Agreements

The following table summarizes information relating to our debt:

Revolving credit facility

First Lien Term Loan (as amended) due Feb 2024

Total principal amount

Unamortized discount and debt issuance costs

Total debt

Less: Current portion of long-term debt

Total long-term debt

Senior Secured Debt

Senior Secured First Lien Credit Facilities

December 31,

2019

2018

$

$

(in thousands)

31,614   $

15,421  

47,035   $

31,028

21,027

52,055

December 31,

2019

December 31,

2018

Amount

Effective Rate

Amount

Effective Rate

$

—  

—%   $

—  

(in thousands, except interest rates)

1,950,200  

1,950,200    

(36,894)    

1,913,306    

(19,900)    

4.55%  

1,970,100  

1,970,100    

(46,128)    

1,923,972    

(19,900)    

$

1,893,406    

  $

1,904,072    

—%

5.27%

In connection with the Take Private in 2016, we entered into a first lien credit agreement with Credit Suisse AG, Cayman Islands Branch, or Credit Suisse, as

administrative agent and collateral agent, and a syndicate of institutional lenders and financial institutions, or Initial First Lien Credit Agreement.

In  February  2017,  we  entered  into  Amendment  No.  3  to  the  Initial  First  Lien  Credit  Agreement,  or  Amendment  No.  3,  which  replaced  the  outstanding
borrowings with a new $1.695 billion U.S. dollar term loan, or 2017 Refinancing First Lien Term Loan. For certain lenders of the syndicate, Amendment No. 3
was  determined  to  be  a  debt  extinguishment  and,  accordingly,  a  loss  on  debt  extinguishment  of  $18.6 million was  recorded  to  other  income  (expense)  in  the
consolidated statement of operations for the year ended December 31, 2017.

In  March  2018,  we  entered  into  Amendment  No.  4  to  the  Initial  First  Lien  Credit  Agreement,  or  Amendment  No.  4,  which  replaced  the  outstanding
borrowings with a new $1.99 billion U.S. dollar term loan, or First Lien Term Loan. The Initial First Lien Credit Agreement, as amended, is referred to here as the
First Lien Credit Agreement. The proceeds of the First Lien Term Loan were used to repay all outstanding borrowings including accrued interest under the 2017
Refinancing  First  Lien  Term  Loan  and  a  portion  of  the  Second  Lien  Notes  (as  defined  below),  including  accrued  interest  and  related  transaction  costs.  In
connection  with  Amendment  No.  4,  a  loss  on  debt  extinguishment  of  $21.4 million was  recorded  to  other  income  (expense)  in  the  consolidated  statement  of
operations for the year ended December 31, 2018.

F-30

 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
   
   
   
 
 
 
 
 
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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

The First Lien Credit Agreement provides for senior secured first lien credit facilities, consisting of the following as of December 31, 2019:

•

•

a $1.99 billion First Lien Term Loan with a final maturity date of February 5, 2024; and

a $125.0 million revolving credit facility (with a letter of credit sub-facility in the amount of $35.0 million), or the Revolving Credit Facility, consisting of
(i) a $100.0 million multicurrency tranche and (ii) a $25.0 million tranche available only in U.S. dollars, of which $7.5 million has a final maturity date of
February 5, 2021 and $17.5 million has a final maturity date of February 5, 2022.

Prior to the completion of our IPO in October 2018, borrowings under our Revolving Credit Facility bore interest at a floating rate which was, at our option,
either  (1)  a  Eurodollar  rate  for  a  specified  interest  period  plus  an  applicable  margin  of  3.00% or  (2)  a  base  rate  plus  an  applicable  margin  of  2.00%.  Upon
completion of our IPO, the applicable margins for Eurodollar rate and base rate borrowings were reduced to 2.50% and to 1.50%, respectively. The Eurodollar rate
applicable to the Revolving Credit Facility is subject to a “floor” of 0.0%.

Prior to the completion of our IPO, borrowings under our First Lien Term Loan bore interest at a floating rate which was, at our option, either (1) a Eurodollar
rate for a specified interest period plus an applicable margin of 3.00% or (2) a base rate plus an applicable margin of  2.00%. Upon completion of our IPO, the
applicable margins for Eurodollar and base rate borrowings were reduced to 2.75% and 1.75%, respectively. The Eurodollar rate applicable to the First Lien Term
Loan is subject to a “floor” of 0.0%.

The Eurodollar rate is equal to an adjusted London Interbank Offered Rate, or LIBOR, for a one-, two-, three- or six-month interest period with a LIBOR floor
of 0%. The base rate for any day is a fluctuating rate per annum equal to the highest of (a) the rate of interest in effect for such day as publicly announced by Credit
Suisse as its “prime rate” and (b) the federal funds effective rate in effect on such day plus 0.50% and (c) the one-month adjusted LIBOR plus 1.0% per annum.

The First Lien Term Loan requires equal quarterly repayments equal to 0.25% of the original principal amount.

In addition to paying interest on loans outstanding under the Revolving Credit Facility and the First Lien Term Loan, we are required to pay a commitment fee
of 0.50% per annum of unused commitments under the Revolving Credit Facility. The commitment fee is subject to a reduction to 0.375% per annum based on our
first lien net leverage ratio.

The First Lien Credit Agreement contains a number of covenants that, among other things, restrict, subject to certain exceptions, our ability to: incur additional
indebtedness; incur liens; engage in mergers, consolidations, liquidations or dissolutions; pay dividends and distributions on, or redeem, repurchase or retire our
capital stock; and make certain investments, acquisitions, loans, or advances. In addition, the terms of the First Lien Credit Agreement include a financial covenant
which requires that, at the end of each fiscal quarter, if the aggregate amount of borrowings under the Revolving Credit Facility exceeds 35% of the aggregate
commitments  under  the  Revolving  Credit  Facility,  our  first  lien  net  leverage  ratio  cannot  exceed  7.40 to  1.00.  The  First  Lien  Credit  Agreement  also  contains
certain customary representations and warranties, affirmative covenants and events of default. As of December 31, 2019, we were in compliance with all covenants
of the First Lien Credit Agreement.

The following table summarizes the future minimum principal payments under the First Lien Term Loan outstanding as of December 31, 2019:

2020

2021

2022

2023

2024

Total minimum principal payments

Senior Secured Second Lien Credit Facility

As of December 31, 2019

(in thousands)

$

$

19,900

19,900

19,900

19,900

1,870,600

1,950,200

In February 2016, in connection with the Take Private, we issued senior secured second lien floating rate notes, or the Second Lien Notes, with approximately
$580.0  million aggregate  principal  amount  due  in  February  2024.  In  May  2016,  we  entered  into  Amendment  No.1  to  the  Second  Lien  Notes  and  issued  an
additional $100.0 million to finance a portion of an acquisition. The Second Lien Notes bore interest at a rate per annum, reset quarterly, equal to a three-month
Adjusted LIBOR Rate, with a “floor” of 1.0%, plus 8.75%.

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

In March 2018, we terminated the agreements governing our Second Lien Notes and repaid or exchanged the then-outstanding principal on our Second Lien
Notes of $680.0 million and replaced the Second Lien Notes with a new second lien credit agreement, or the Second Lien Credit Agreement, with Wilmington
Trust,  National  Association  or  Wilmington  Trust,  as  administrative  agent  and  collateral  agent,  and  certain  other  financial  institutions.  The  Second  Lien  Credit
Agreement  provided for a $315.0 million U.S.  dollar  term  loan,  or  the  Second  Lien  Term  Loan,  with  a  final  maturity  of  February  5,  2025  and  did  not  require
periodic principal payments. In connection with the redemption and exchange of our Second Lien Notes, a loss on debt extinguishment of $39.2 million, which
includes a $22.7 million redemption premium, was recorded to other income (expense) in the consolidated statement of operations for the year ended December 31,
2018.

In October 2018, we completed our IPO and used a portion of the net proceeds from the offering to repay the $315.0 million in borrowings outstanding under
our Second Lien Term Loan. In connection with the repayment of our Second Lien Term Loan, a loss on debt extinguishment of $19.5 million, which includes a
$14.2 million prepayment fee, was recorded to other income (expense) in the consolidated statement of operations for the year ended December 31, 2018.

10. Redeemable Convertible Class A Common Stock

Prior to the conversion of Class A Common Stock into common stock at the IPO in October 2018, the Class A Common Stock accrued dividends at a rate of
9% per annum and had a liquidation preference equal to $1,000 per share plus any accrued and unpaid dividends. Redeemable convertible Class A Common Stock
was recorded at liquidation value plus accrued, unpaid dividends in our consolidated balance sheets.

In October 2018, we amended our certificate of incorporation to modify the conversion price of the Class A Common Stock from the initial public offering
price per share to a stated conversion price of $19.00 per share. Therefore, immediately prior to the completion of our IPO, we converted each outstanding share of
our Class A Common Stock into 140,053,370 shares of common stock equal to the result of the liquidation value of such share of Class A Common Stock, divided
by $19.00 per share. The liquidation value for each share of Class A Common Stock was equal to $1,000. At the time of the conversion of the Class A Common
Stock, we also converted $717.4 million of accrued and unpaid dividends on the Class A Common Stock into  37,758,109 shares of common stock equal to the
result of the accrued and unpaid dividends on each share of Class A Common Stock, divided by $19.00 per share. Upon the modification and conversion of the
Class A Common Stock into common stock, we recognized a $711.2 million gain related to the difference between the fair value of the consideration transferred to
the Class A Common Stock shareholders and the carrying value of the Class A Common Stock. The gain on conversion of Class A Common Stock was recorded in
accumulated  deficit  and  included  in  net  income  (loss)  available  to  common  shareholders  in  the  computation  of  net  income  (loss)  per  share  for  the  year  ended
December 31, 2018.

11. Stockholders’ Equity (Deficit) and Stock-Based Compensation

Common Stock and Preferred Stock

As set by our certificate of incorporation, the Company has authorized 1,000,000,000 shares of common stock, par value of $0.001 per share, and 50,000,000
shares of preferred stock, par value of $0.001 per share. Each share of common stock entitles the holder thereof to one vote on each matter submitted to a vote at
any meeting of stockholders.

Equity Incentive Awards

2016 Equity Incentive Plan

The board of directors adopted, and the stockholders approved, the SolarWinds Corporation Equity Plan, or 2016 Plan, in June 2016. Under the 2016 Plan, the
Company was able to sell or grant shares of Class A Common Stock and Class B Common Stock and common stock-based awards, including nonqualified stock
options, to the Company’s employees, consultants, directors, managers and advisors. Our ability to grant any future equity awards under the 2016 Plan terminated
in October 2018 following the consummation of our IPO. Our 2016 Plan will continue to govern the terms and conditions of all outstanding equity awards granted
under the 2016 Plan.

The  Company  has  issued  common  stock-based  incentive  awards,  consisting  of  nonqualified  stock  options  exercisable  for  shares  of  common  stock  and
restricted shares of common stock, under the 2016 Plan to employees and certain members of the Company’s board of directors. Options and restricted stock issued
under  the  2016  Plan  to  employees  at  the  level  of  vice  president  and  below  generally  vest  annually  over  four or  five years on  each  anniversary  of  the  vesting
commencement date, subject to continued employment through each applicable vesting date. Options and restricted stock issued under the 2016 Plan to employees
at the level of group vice president and above generally vest 50% annually over four or five years on each anniversary of the vesting commencement date and 50%
annually over four or five years after the end of each applicable fiscal year provided specified performance targets set by the board of directors are achieved for
that fiscal year, subject to continued employment through each

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

applicable  vesting  date.  The  term  of  an  incentive  stock  option  granted  under  our  2016  Plan  may  not  exceed  ten years. Under the terms  of the applicable  stock
option  agreements  and  restricted  stock  purchase  agreements,  the  Company  has  the  right  (but  will  not  be  required)  to  repurchase  restricted  stock  that  has  been
purchased by an employee or director in the event that stockholder ceases to be employed or engaged (as applicable) by the Company for any reason or in the event
of a change of control or due to certain regulatory burdens. The repurchase price for any unvested shares is equal to the lesser of (i) the price the stockholder paid
for those shares and (ii) the fair market value of those shares. The repurchase price for any vested shares is equal to the fair market value of those shares unless the
stockholder was terminated for cause or the stockholder violated any restrictive covenants in its agreements with the Company. If a stockholder is terminated for
cause or violates any restrictive covenants, the repurchase price for the stockholder’s vested shares is the same as for unvested shares.

We  have  granted  employees  restricted  stock  and  options  at  exercise  prices  equal  to  the  fair  value  of the  underlying  common  stock  at  the time  of  grant,  as
determined by our board of directors on a contemporaneous basis. As of December 31, 2019, common stock-based incentive awards of 5,122,050 were outstanding
under the 2016 Plan consisting of 2,105,825 stock options and  3,016,225 shares of restricted common stock. For the years ended  December 31, 2019, 2018 and
2017, the Company repurchased 407,200, 272,133 and 640,454 shares, respectively, of vested and unvested restricted common stock upon employee terminations.

2018 Equity Incentive Plan

In October 2018, the board of directors adopted, and the stockholders approved, the SolarWinds Corporation 2018 Equity Incentive Plan, or 2018 Plan. Under
the 2018 Plan, the Company is able to sell or grant shares of common stock-based awards, including nonstatutory stock options or incentive stock options, stock
appreciation  rights,  restricted  stock,  restricted  stock  units,  performance  stock  units  and  other  cash-based  or  stock-based  awards,  to  the  Company’s  employees,
contractors, consultants, directors, managers and advisors. The term of a stock option and stock appreciation right granted under our 2018 Plan may not exceed ten
years.  We  reserved  30,000,000 shares  of  our  common  stock  for  issuance  under  the  2018  Plan.  As  of  December  31,  2019,  stock-based  incentive  awards  of
7,122,203 were outstanding under the 2018 Plan, consisting of  6,118,177 restricted stock units, or RSUs, and  1,004,026 performance stock units, or PSUs, at the
target award amount and 21,822,569 shares were reserved for future grants.

RSUs  generally  vest  annually  over  four  years on  each  anniversary  of  the  vesting  commencement  date,  subject  to  continued  employment  through  each
applicable vesting date. PSUs generally vest over a three-year period based on the achievement of specified performance targets for the fiscal year ended December
31, 2019 and subject to continued service through the applicable vesting dates. Based on the extent to which the performance targets are achieved, vested shares
may range from 0% to 150% of the target award amount.

Stock Awards Outside of Plan

In connection with our 2019 acquisitions, certain outstanding unvested options to purchase shares of the acquired companies were cancelled and converted
into  RSUs granted  outside  any  equity  plan  and  subject  to  substantially  the  same  vesting  schedules  and  other  conditions  applicable  to  the  unvested  options,  but
settable solely in shares of common stock of the Company. The converted RSUs generally vest on a monthly, quarterly or annual basis over  one to  four years,
subject  to  continued  employment  through  each  applicable  vesting  date.  As  of  December 31, 2019,  stock-based  incentive  awards  outstanding  that  were  granted
outside of an equity plan consisted of 503,707 RSUs.

Stock-based  compensation  expense  recorded  for  the  years  ended  December  31,  2019 and  2018 was  $34.4 million and  $5.8 million,  respectively,  and  was

immaterial for the year ended December 31, 2017.

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

Stock Option Awards

Option grant activity under the 2016 Plan was as follows:

Outstanding balances at December 31, 2018

Options granted

Options exercised

Options forfeited

Options expired

Outstanding balances at December 31, 2019

Options exercisable at December 31, 2019

Options vested and expected to vest at December 31, 2019

Number of
Shares
Outstanding

Weighted-
Average
Exercise
Price

Aggregate
Intrinsic
Value
(in thousands)

Weighted-
Average
Remaining
Contractual
Term
(in years)

3,114,800   $

—  

(571,475)  

(446,950)  

(5,650)  

2,090,725   $

730,050   $

2,090,725   $

1.62    

—    

1.09    

2.01    

1.25    

1.69    

1.04   $

1.69   $

12,786  

35,258  

7.3

7.6

Additional information regarding options follows (in thousands except for per share amounts):

Weighted-average grant date fair value per share of options granted during the period

Aggregate intrinsic value of options exercised during the period

Aggregate fair value of options vested during the period

Year Ended December 31,

2019

2018

2017

$

—   $

1.98   $

9,989  

661  

407  

109  

0.28

2

35

The unrecognized stock-based compensation expense related to unvested stock options and subject to recognition in future periods was approximately $1.1

million as of December 31, 2019. We expect to recognize this expense over weighted average periods of approximately 2.4 years at December 31, 2019.

Restricted Stock

The following table summarizes information about restricted stock activity subject to vesting under the 2016 Plan:

Unvested balances at December 31, 2018

Restricted stock granted and issued

Restricted stock vested

Restricted stock repurchased - unvested shares

Unvested balances at December 31, 2019

Number of
Shares
Outstanding

4,985,434

—

(1,562,009)

(407,200)

3,016,225

Restricted stock was purchased at fair market value by the employee and common stock was issued at the date of grant. The weighted-average grant date fair
market value of restricted common stock purchased was $2.10 per share and $0.67 per share for the years ended December 31,  2018 and 2017, respectively. The
aggregate intrinsic value of restricted stock vested during the years ended December 31, 2019, 2018 and 2017 was $28.9 million, $3.7 million and $0.8 million,
respectively.

Restricted  stock  is  subject  to  certain  restrictions,  such  as  vesting  and  a  repurchase  right.  The  common  stock  acquired  by  the  employee  is  restricted  stock
because vesting is conditioned upon (i) continued employment through the applicable vesting date and (ii) for employees at the level of group vice president and
above, the achievement of certain financial performance targets determined by the board of directors. The restricted stock is subject to repurchase in the event the
stockholder ceases to be employed or engaged (as applicable) by the Company for any reason or in the event of a change of control or due to certain regulatory
burdens. As the restricted stock is purchased at fair market value at the time of grant, there is no stock-based compensation expense recognized related to these
awards. The related liability for unvested shares is included in other long-term liabilities on the consolidated balance sheet and was $1.9 million and $2.9 million as
of December 31, 2019 and 2018, respectively.

 
 
 
 
   
   
   
   
   
   
 
 
 
 
 
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Restricted Stock Units

SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

The following table summarizes information about restricted stock unit activity under the 2018 Plan and other awards granted outside of a plan:

Unvested balances at December 31, 2018

Restricted stock units granted

Restricted stock units vested

Restricted stock units forfeited

Unvested balances at December 31, 2019

Number of
Units
Outstanding

Weighted-Average
Grant Date Fair
Value Per Share

Aggregate Intrinsic
Value
(in thousands)

Weighted-Average
Remaining
Contractual Term
(in years)

6,277,466   $

2,750,893  

(1,525,012)  

(881,463)  

6,621,884   $

14.24    

18.48    

14.64    

14.95    

15.82   $

122,836  

3.0

The  total  fair  value  of  restricted  stock  units  vested  during  the  year  ended  December  31,  2019 was  $28.6  million.  The  total  unrecognized  stock-based
compensation  expense  related  to  unvested  restricted  stock  units  and  subject  to  recognition  in  future  periods  is  $94.3 million as  of  December  31,  2019 and  we
expect to recognize this expense over a weighted-average period of 3.0 years.

Performance Stock Units

The following table summarizes information about performance stock unit activity under the 2018 Plan:

Unvested balances at December 31, 2018

Performance stock units granted

Performance stock units vested

Performance stock units forfeited

Unvested balances at December 31, 2019

Number of
Units
Outstanding

Weighted-Average
Grant Date Fair
Value Per Share

Aggregate Intrinsic
Value
(in thousands)

Weighted-Average
Remaining
Contractual Term
(in years)

970,922   $

145,102  

—  

(111,998)  

1,004,026   $

14.21    

18.07    

—    

14.21    

14.77   $

18,625  

1.4

The  total  unrecognized  stock-based  compensation  expense  related  to  unvested  performance  stock  units  and  subject  to  recognition  in  future  periods  is  $4.9

million as of December 31, 2019 and we expect to recognize this expense over a weighted-average period of 1.4 years.

For restricted stock units and performance stock units, the number of shares issued on the date of vesting is generally net of statutory withholding requirements
that  we  pay  in  cash  to  the  appropriate  taxing  authorities  on  behalf  of  our  employees.  We  withheld  and  retired  approximately  385,000 shares  to  satisfy  $7.3
million of  employees’  tax  obligations  during  the  year  ended  December  31,  2019.  These  shares  are  treated  as  common  stock  repurchases  in  our  consolidated
financial statements.

Employee Stock Purchase Plan

In October 2018, our board of directors adopted and our stockholders approved our 2018 Employee Stock Purchase Plan, or the ESPP. We reserved a total

of 3,750,000 shares of our common stock available for sale under our ESPP.

Our ESPP permits eligible participants to purchase common stock through payroll deductions of up to 20% of their eligible compensation during the offering
period.  The  ESPP  will  typically  be  implemented  through  consecutive  six-month  offering  periods.  Amounts  deducted  and  accumulated  from  participant
compensation,  or  otherwise  funded  in  any  participating  non-U.S. jurisdiction  in  which  payroll  deductions  are  not  permitted,  are  used  to  purchase  shares  of  our
common stock at the end of each offering period. The purchase price of the shares will be 85% of the lesser of the fair market value of our common stock on the
first day of the offering period and the fair market value on the last day of the offering period. No participant may purchase more than $25,000 worth of common
stock per calendar year.

Stock-based  compensation  expense  related  to  our  ESPP  plan  was  insignificant  for  the  year  ended  December 31, 2019.  We  did  not  have  an  ESPP  offering

period in 2018, therefore no stock-based compensation expense was recognized.

F-35

 
 
 
 
   
   
   
   
 
 
 
 
   
   
   
   
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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

12. Net Income (Loss) Per Share

A reconciliation  of net income (loss) available  to common stockholders  and the number of shares in the calculation  of basic and diluted income (loss) per

share follows:

Basic net earnings (loss) per share

Numerator:

Net income (loss)

Accretion of dividends on Class A common stock

Gain on conversion of Class A common stock

Earnings allocated to unvested restricted stock

Net income (loss) available to common stockholders

Denominator:

Year Ended December 31,

2019

2018

2017

(in thousands)

$

$

18,642   $

(102,066)   $

—  

—  

(201)  

(231,549)  

711,247  

(12,997)  

(83,866)

(268,007)

—

—

18,441   $

364,635   $

(351,873)

Weighted-average common shares outstanding used in computing basic net earnings (loss) per share

306,768  

140,301  

100,433

Diluted net earnings (loss) per share

Numerator:

Net income (loss) available to common stockholders

$

18,441   $

364,635   $

(351,873)

Denominator:

Weighted-average shares used in computing basic net earnings (loss) per share

Add stock-based incentive stock awards

Weighted-average shares used in computing diluted net earnings (loss) per share

306,768  

4,400  

311,168  

140,301  

2,240  

142,541  

100,433

—

100,433

The following weighted-average outstanding shares of common stock equivalents were excluded from the computation of the diluted net income (loss) per
share attributable to common stockholders for the periods presented because their effect would have been anti-dilutive or for which the performance condition had
not been met at the end of the period:

Stock options to purchase common stock

Performance-based stock options to purchase common stock

Non-vested restricted stock incentive awards

Performance-based non-vested restricted stock incentive awards

Restricted stock units

Performance stock units

Employee stock purchase plan

Total anti-dilutive shares

Year Ended December 31,

2019

2018

2017

(in thousands)

303  

86  

2,353  

998  

4,959  

639  

89  

9,427  

524  

119  

3,442  

1,559  

1,139  

175  

—  

6,958  

1,635

105

3,565

2,527

—

—

—

7,832

Prior to the conversion at the IPO, Class A Common Stock was not included in the basic or diluted earnings (loss) per share calculations as it was contingently
convertible upon a future event. See Note  10. Redeemable Convertible Class A Common Stock for additional details of the conversion of the Class A Common
Stock.

The calculation of diluted earnings per share requires us to make certain assumptions related to the use of proceeds that would be received upon the assumed

exercise of stock options or purchase of restricted stock.

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

13. Employee Benefit Plans

401(k) Plan

We  maintain  a  401(k)  matching  program  for  all  eligible  employees.  We,  as  sponsor  of  the  plan,  use  an  independent  third  party  to  provide  administrative
services to the plan. We have the right to terminate the plan at any time. Employees are fully vested in all contributions to the plan. Our expense related to the plan
was as follows:

Employee benefit plan expense

14. Related Party Transactions

Year Ended December 31,

2019

2018

2017

$

5,009   $

4,474   $

4,299

(in thousands)

Management Fee Agreement with Silver Lake Management, Thoma Bravo and TB Partners

On February 5, 2016, we entered into a Management Fee Agreement with Silver Lake Management Company IV, L.L.C. (Silver Lake Management), Thoma
Bravo, LLC (Thoma Bravo) and Thoma Bravo Partners XI, L.P. (TB Partners and, collectively with Silver Lake Management and Thoma Bravo, the Managers),
pursuant to which the Managers provided business and organizational  strategy and financial and advisory services. Under the Management Fee Agreement, we
paid to the Managers quarterly payments of $2.5 million in the aggregate, plus fees for certain corporate transactions in the Managers’ discretion. Each payment of
fees under the Management Fee Agreement was allocated among the Managers as follows: 50% to Silver Lake Management, 40.73% to Thoma Bravo and 9.27%
to TB Partners. We also reimbursed each of the Managers for all out-of-pocket costs incurred in connection with activities under the Management Fee Agreement,
and we indemnified the Managers and their respective related parties from and against all losses, claims, damages and liabilities related to the performance of the
Managers obligations under the Management Fee Agreement. The Management Fee Agreement terminated upon the consummation of the IPO in October 2018
and no future payments are required.

The following table details the management fees for the respective periods:

Silver Lake Management

Thoma Bravo

TB Partners

F-37

Year Ended December 31,

2018

2017

$

$

(in thousands)

4,063   $

3,309  

753  

8,125   $

5,000

4,073

927

10,000

 
 
 
 
 
 
   
   
 
 
 
 
 
 
   
 
 
Table of Contents

15. Income Taxes

SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

U.S. and international components of income (loss) before income taxes were as follows:

U.S.

International

Income (loss) before income taxes

Income tax expense (benefit) was composed of the following:

Current:

Federal

State

International

Deferred:

Federal

State

International

F-38

Year Ended December 31,

2019

2018

2017

$

$

(in thousands)

(7,122)   $

(116,459)   $

34,626  

(5,251)  

27,504   $

(121,710)   $

(13,857)

(47,611)

(61,468)

Year Ended December 31,

2019

2018

2017

(in thousands)

$

25,958   $

(10,906)   $

118,909

2,485  

19,863  

48,306  

(30,750)  

(3,789)  

(4,905)  

(39,444)  

2,191  

10,759  

2,044  

(14,978)  

670  

(7,380)  

(21,688)  

$

8,862   $

(19,644)   $

455

1,009

120,373

(90,498)

79

(7,556)

(97,975)

22,398

 
 
 
 
 
 
   
   
 
 
 
 
 
 
 
   
   
 
 
   
   
 
 
   
   
 
 
Table of Contents

SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

The difference between the income tax expense (benefit) derived by applying the federal statutory income tax rate to our income (loss) before income taxes

and the amount recognized in our consolidated financial statements is as follows:

Expense (benefit) derived by applying the federal statutory income tax rate to income (loss) before income taxes

$

5,776   $

(25,558)   $

(21,514)

Year Ended December 31,

2019

2018

2017

(in thousands)

State taxes, net of federal benefit

Permanent items

Impact of the Tax Act

One-time transition tax

Rate change

Domestic production activity benefit

Foreign-derived intangible income

Research and experimentation tax credits

Withholding tax

Valuation allowance for deferred tax assets

Stock-based compensation

Effect of foreign operations

(1,898)  

(489)  

—  

—  

—  

(2,595)  

(653)  

3,074  

5,181  

(763)  

1,229  

2,435  

224  

140  

—  

—  

—  

(1,955)  

2,486  

—  

238  

2,346  

$

8,862   $

(19,644)   $

297

(613)

130,802

(91,545)

(3,794)

—

(270)

—

—

—

9,035

22,398

The  effective  tax  rate  for  the  year  ended  December  31,  2019  increased  from  the  year  ended  December  31,  2018  primarily  due  to  the  valuation  allowance

recognized on the deferred tax assets of the entities acquired in the Samanage acquisition, partially offset by the foreign-derived intangible income deduction.

Included in the provisional amount recorded for the year ended December 31, 2017 was a one-time transition tax of $130.8 million on our accumulated foreign
earnings. We have elected to pay the related liability due to this transition tax of $120.8 million over eight years. This income tax expense was partially offset by
$91.5 million related to the re-measurement of our deferred tax assets and liabilities at the revised U.S. statutory rates.

During  2018,  we  completed  our  accounting  for  the  income  tax  effects  of  the  Tax  Cuts  and  Jobs  Act,  or  Tax  Act.  Upon  further  analysis  of  the  Tax  Act,
additional  guidance  issued  by  the  U.S.  Treasury  Department,  state  taxing  authorities,  and  other  standard-setting  bodies,  we  finalized  our  calculation  of  the
transition tax during the year ended December 31, 2018. We recognized an additional expense of $0.1 million to the provisional amounts noted above and included
these adjustments as a component of income tax expense from continuing operations. We reduced our liability related to the transition tax by $9.6 million. The
final transition tax liability of $111.2 million will be paid over eight years.

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

The components of the net deferred tax amounts recognized in the accompanying consolidated balance sheets were:

Deferred tax assets:

Allowance for doubtful accounts

Accrued expenses

Net operating loss

Research and experimentation credits

Stock-based compensation

Interest

Deferred revenue

Unrealized exchange gain

Leases

Other credits

Total deferred tax assets

Valuation allowance

Deferred tax assets, net of valuation allowance

Deferred tax liabilities:

Property and equipment

Prepaid expenses

Debt costs

Foreign royalty

Leases

Unremitted foreign earnings

Intangibles

Total deferred tax liabilities

Net deferred tax liability

December 31,

2019

2018

(in thousands)

$

403   $

1,478  

38,869  

1,435  

3,073  

737  

1,394  

1,361  

19,168  

685  

68,603  

(9,923)  

58,680  

3,705  

1,180  

7,364  

847  

16,315  

816  

121,804  

152,031  

$

93,351   $

436

3,133

26,652

1,689

1,090

1,528

1,164

—

—

790

36,482

(1,775)

34,707

9,107

1,805

9,118

2,017

—

—

152,931

174,978

140,271

At December 31, 2019 and  2018, we had net operating loss carry forwards for U.S. federal income tax purposes of approximately $66.6 million and  $12.2
million,  respectively,  of  which  $33.8 million and  $12.2 million,  respectively,  are  limited  due  to  IRC  Section  382  limitations.  These  U.S.  federal  net  operating
losses are available to offset future U.S. federal taxable income and begin to expire at various dates from 2021 through 2038.

At December 31, 2019 and 2018, we had net operating loss carry forwards for certain state income tax purposes of approximately $180.8 million and $106.7
million, respectively, some of which are limited due to IRC Section 382. These state net operating losses are available to offset future state taxable income and
begin to expire in 2031.

At December 31, 2019 and 2018, we had foreign net operating loss carry forwards of approximately $88.3 million and $78.6 million, respectively, which are

available to offset future foreign taxable income, and begin to expire in 2022.

At December 31, 2019 and 2018, we had research and experimentation tax credit carry forwards of approximately $0.7 million and $0.7 million, respectively,

which are available to offset future U.S. federal income tax. These U.S. federal tax credits begin to expire in 2035.

We  received  a  corporate  income  tax  holiday  in  the  Philippines  which  expired  on  March  31,  2019.  The  income  tax  expense  related  to  the  Philippines  after

expiration of the holiday has been recognized.

We establish valuation allowances when necessary to reduce deferred tax assets to amounts expected to be realized. As of December 31, 2019 and 2018, we
have  recorded  a  valuation  allowance  of  $9.9 million and  $1.8 million, respectively.  The valuation  allowance  is related  to the  deferred  tax  assets  of the entities
acquired in the Samanage acquisition and a Canadian subsidiary.

The Tax Act imposes a mandatory transition tax on accumulated foreign earnings as of December 31, 2017. Effective January 1, 2018, the Tax Act creates a
new territorial tax system in which we will recognize the tax impact of including certain foreign earnings in U.S. taxable income as a period cost. For the year
ended December 31, 2019, we do not anticipate incurring a global intangible low-taxed income, or GILTI, liability; however, to the extent that we incur expense
under the GILTI provisions, we will treat it as a component of income tax expense in the period incurred. As a result of the Tax Act, our accumulated foreign
earnings

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

as  of  December  31,  2017  have  been  subjected  to  U.S.  tax.  Moreover,  all  future  foreign  earnings  will  be  subject  to  a  new  territorial  tax  system  and  dividends
received deduction regime in the U.S. As of December 31, 2019, undistributed earnings of certain foreign subsidiaries of approximately $1.0 billion are intended to
be  permanently  reinvested  outside  the  U.S.  Accordingly,  no  provision  for  foreign  withholding  tax  or  state  income  taxes  associated  with  a  distribution  of  these
earnings has been made. Determination of the amount of the unrecognized deferred tax liability on these unremitted earnings is not practicable. We have recorded
an immaterial amount of deferred income taxes for state income taxes related to the earnings that are not indefinitely reinvested.

Gross unrecognized tax benefits, all of which, if recognized, would affect our effective tax rate were as follows:

Gross unrecognized tax benefits

Year Ended December 31,

2019

2018

2017

$

25,568   $

19,709   $

19,504

(in thousands)

At December 31, 2019 and 2018, we had accrued interest and penalties related to unrecognized tax benefits of approximately $5.5 million and $4.1 million,

respectively.

The aggregate changes in the balance of our gross unrecognized tax benefits, excluding accrued interest, were as follows:

Balance, beginning of year

Increases for tax positions related to the current year

Decreases for tax positions related to the current year

Increases for tax positions related to prior years

Decreases for tax positions related to prior years

Reductions due to lapsed statute of limitations

Balance, end of year

Year Ended December 31,

2019

2018

2017

$

19,709   $

19,504   $

22,888

(in thousands)

4,980  

—  

995  

(116)  

—  

59  

—  

146  

—  

—  

$

25,568   $

19,709   $

502

(715)

—

(3,171)

—

19,504

We do not believe that it is reasonably possible that our unrecognized tax benefits will significantly change in the next twelve months.

We file U.S., state and foreign income tax returns in jurisdictions with varying statutes of limitations. The 2011 through 2018 tax years generally remain open
and  subject  to  examination  by  federal  tax  authorities.  The  2011  through  2018  tax  years  generally  remain  open  and  subject  to  examination  by  the  state  tax
authorities and foreign tax authorities. We are currently under examination by the IRS for the tax years 2011 through the period ending February 2016. We are
under audit by the Indian Tax Authority for the 2014 and 2017 tax years. We are currently under audit by the California Franchise Tax Board for the 2012 through
2014 tax years. We were notified in January 2019 that the Massachusetts Department of Revenue would audit the 2015 through February 2016 tax years. We were
notified in December 2017 that the Swiss Tax Authorities would audit the 2014 through 2016 tax years. This audit concluded in April 2018 with no adjustments.
We are not currently under audit in any other taxing jurisdictions.

On July 27, 2015, the U.S. Tax Court issued an opinion in Altera Corp. v. Commissioner related to the treatment of stock-based compensation expense in an
intercompany  cost-sharing  arrangement.  In February  2016, the  U.S. Internal  Revenue Service  appealed  the decision  to the U.S. Court of Appeals for the Ninth
Circuit.  On  June  7,  2019,  the  Ninth  Circuit  reversed  the  2015  decision  of  the  U.S.  Tax  Court.  Due  to  the  uncertainty  surrounding  the  status  of  the  current
regulations, questions related to the scope of potential benefits or obligations, and the risk of the Tax Court's decision being overturned upon appeal, we have not
recorded any benefit or expense as of December 31, 2019. We will continue to monitor ongoing developments and potential impacts to our consolidated financial
statements.

16. Commitments and Contingencies

Legal Proceedings

From time to time, we have been and may be involved in various legal proceedings arising in our ordinary course of business. In the opinion of management,
resolution  of  any  pending  claims  (either  individually  or  in  the  aggregate)  is  not  expected  to  have  a  material  adverse  impact  on  our  consolidated  financial
statements, cash flows or financial position and it is not possible to provide an estimated amount of any such loss. However, the outcome of disputes is inherently
uncertain. Therefore, although management

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

considers the likelihood of such an outcome to be remote, an unfavorable resolution of one or more matters could materially affect our future results of operations
or cash flows, or both, in a particular period.

17. Operating Segments and Geographic Information

We  operate  as  a  single  segment.  Our  chief  operating  decision-maker  is  considered  to  be  our  Chief  Executive  Officer.  The  chief  operating  decision-maker

allocates resources and assesses performance of the business at the consolidated level.

The authoritative guidance for disclosures about segments of an enterprise establishes standards for reporting information about operating segments. It defines
operating  segments  as  components  of  an  enterprise  about  which  separate  financial  information  is  available  that  is  evaluated  regularly  by  the  chief  operating
decision-maker in deciding how to allocate resources and in assessing performance. Our Chief Executive Officer manages the business as a multi-product business
that  utilizes  its  model  to  deliver  software  products  to  customers  regardless  of  their  geography  or  IT  environment.  Operating  results  including  new  license  and
subscription sales, maintenance renewals and discrete financial information are reviewed at the consolidated entity level for purposes of making resource allocation
decisions and for evaluating financial performance. Accordingly, we considered ourselves to be in a single operating and reporting segment structure.

We based revenue by geography on the shipping address of each customer. Other than the United States, no single country accounted for 10% or more of our

total revenues during these periods. The following tables set forth revenue and net long-lived assets by geographic area:

Revenue

United States, country of domicile

International

Total revenue

Long-lived assets, net

United States, country of domicile

Switzerland

All other international

Total long-lived assets, net

Year Ended December 31,

2019

2018

2017

(in thousands)

$

$

573,290   $

505,304   $

359,235  

327,785  

932,525   $

833,089   $

459,701

268,316

728,017

December 31,

2019

2018

(in thousands)

$

$

24,023   $

6,045  

8,877  

38,945   $

22,953

4,878

8,033

35,864

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SolarWinds Corporation
Notes to Consolidated Financial Statements (Continued)

18. Quarterly Results of Operations

The following table sets forth our unaudited quarterly consolidated statements of operations data for each of the quarters indicated. The information for each
quarter has been prepared on a basis consistent with our audited consolidated financial statements included in this Annual Report on Form 10-K, and reflect, in the
opinion  of  management,  all  adjustments  of  a  normal,  recurring  nature  that  are  necessary  for  a  fair  statement  of  the  financial  information  contained  in  those
statements. Our historical results are not necessarily indicative of the results that may be expected in the future. The following quarterly financial data should be
read in conjunction with our consolidated financial statements included elsewhere in this Annual Report on Form 10-K.

Dec 31, 2019

Sep 30, 2019

  June 30, 2019   Mar 31, 2019   Dec 31, 2018   Sep 30, 2018   June 30, 2018   Mar 31, 2018

Three months ended,

(in thousands, except per share data)

(unaudited)

Revenue

Gross profit

Income (loss) before income taxes

Net income (loss)

Net income (loss) available to
common stockholders

Basic income (loss) per share

Diluted income (loss) per share

Shares used in computation of basic
income (loss) per share

Shares used in computation of
diluted income (loss) per share

$

247,495   $

240,490   $

228,748   $

215,792   $

221,181   $

213,277   $

201,718   $

196,913

182,161  

175,704  

165,390  

153,816  

159,184  

151,420  

140,043  

135,707

15,431  

13,223  

7,288  

4,393  

1,075  

(2,119)  

3,710  

3,145  

(14,342)  

(14,743)  

(524)  

(398)  

(38,577)  

(27,015)  

(68,267)

(59,910)

13,095  

4,350  

(2,119)  

3,103  

668,426  

(75,006)  

(99,193)  

(129,745)

$

$

0.04   $

0.04   $

0.01   $

0.01   $

(0.01)   $

(0.01)   $

0.01   $

0.01   $

2.63   $

2.60   $

(0.73)   $

(0.73)   $

(0.97)   $

(0.97)   $

(1.28)

(1.28)

307,914  

306,890  

306,587  

305,653  

254,209  

102,078  

102,018  

101,644

311,922  

311,102  

306,587  

309,783  

256,711  

102,078  

102,018  

101,644

F-43

 
 
 
 
 
   
   
   
   
   
   
   
 
 
Table of Contents

SOLARWINDS CORPORATION

FINANCIAL STATEMENT SCHEDULE

SCHEDULE II - VALUATION AND QUALIFYING ACCOUNTS

Beginning Balance

Additions
(Charge to Expense)

Deductions
(Write-offs, net of
Recoveries)

Ending Balance

Allowance for doubtful accounts, customers and other:

Year ended December 31, 2017

Year ended December 31, 2018

Year ended December 31, 2019

Tax valuation allowances:

Year ended December 31, 2017

Year ended December 31, 2018

Year ended December 31, 2019

(in thousands)

2,489   $

2,498  

1,524  

1,811   $

—  

8,148  

1,426   $

1,367  

1,549  

—   $

36  

—  

2,065

3,196

3,171

1,811

1,775

9,923

$

$

1,002   $

2,065  

3,196  

—   $

1,811  

1,775  

F-44

 
 
 
 
 
 
   
   
   
 
 
   
   
   
 
 
   
   
   
 
   
   
   
DESCRIPTION OF THE REGISTRANT’S SECURITIES
REGISTERED PURSUANT TO SECTION 12 OF THE
SECURITIES EXCHANGE ACT OF 1934

Exhibit 4.3

SolarWinds Corporation (“SolarWinds” or “we”) has one class of securities registered under Section 12 of the Securities Exchange Act of 1934, as amended:

our common stock, par value $0.001 per share (the “common stock”).

The following summary description sets forth some of the general terms and provisions of our common stock and certain provisions of our restated charter
and restated bylaws. This summary does not purport to be complete and is qualified by the provisions of our restated charter and restated bylaws, copies of which
have been filed as exhibits to the Annual Report on 10-K of which this Exhibit 4.3 is a part.

As used herein, the term “Silver Lake Funds” refers to Silver Lake Partners IV, L.P., Silver Lake Technology Investors IV, L.P., and SLP Aurora Co-Invest,
L.P., and the term “Silver Lake” refers to Silver Lake Group, L.L.C., the ultimate general partner of the Silver Lake Funds. The term “Thoma Bravo Funds” refers
to Thoma Bravo Fund XI, L.P., Thoma Bravo Fund XI-A, L.P., Thoma Bravo Fund XII, L.P., Thoma Bravo Fund XII-A, L.P., Thoma Bravo Executive Fund XI,
L.P.,  Thoma  Bravo  Executive  Fund  XII,  L.P.,  Thoma  Bravo  Executive  Fund  XII-a,  L.P.,  Thoma  Bravo  Special  Opportunities  Fund  II,  L.P.  and  Thoma  Bravo
Special Opportunities Fund II-A, L.P. and the term “Thoma Bravo” refers to Thoma Bravo, LLC, the ultimate general partner of the Thoma Bravo Funds. The
term “Sponsors” refers collectively to Silver Lake and Thoma Bravo, together with the Silver Lake Funds and the Thoma Bravo Funds and, as applicable, their co-
investors. The term “Lead Sponsors” refers collectively to the Silver Lake Funds, the Thoma Bravo Funds and their respective affiliates.

Our  authorized  capital  stock  consists  of  1,000,000,000  shares  of  common  stock,  $0.001  par  value,  and  50,000,000  shares  of  undesignated  preferred  stock,

$0.001 par value.

Common Stock

The holders of common stock are entitled to one vote per share on all matters submitted to a vote of our stockholders and do not have cumulative voting rights.
Accordingly, holders of a majority of the shares of common stock entitled to vote in any election of directors may elect all of the directors standing for election.
Subject to preferences  that may be applicable  to any preferred  stock outstanding  at the time, the holders of outstanding shares of common stock are entitled  to
receive ratably any dividends declared by our board of directors out of assets legally available. See “Dividend Policy.” Upon our liquidation, dissolution or winding
up,  holders  of  our  common  stock  are  entitled  to  share  ratably  in  all  assets  remaining  after  payment  of  liabilities  and  the  liquidation  preference  of  any  then-
outstanding shares of preferred stock. Holders of common stock have no preemptive or conversion rights or other subscription rights. There are no redemption or
sinking fund provisions applicable to the common stock.

Listing

Our common stock is listed on the NYSE under the symbol “SWI”.

Dividend Policy

We have never declared or paid any cash dividends on our common stock. Neither Delaware law nor our restated charter requires our board of directors to
declare dividends on our common stock. We currently intend to retain all available funds and any future earnings for use in the operation of our business and do
not expect to pay any dividends on our common stock in the foreseeable future. Any future determination to declare cash dividends on our common stock will be
made  at  the  discretion  of  our  board  of  directors  and  will  depend  on  a  number  of  factors,  including  our  financial  condition,  results  of  operations,  capital
requirements, contractual restrictions, general business conditions and other factors that our board of directors may deem relevant. In addition, our credit facilities
place restrictions on our ability to pay cash dividends.

Anti-Takeover Provisions Under Our Restated Charter and Restated Bylaws and Delaware Law

Certain  provisions  of  Delaware  law,  our  restated  charter  and  restated  bylaws  contain  provisions  that  could  have  the  effect  of  delaying,  deferring  or
discouraging another party from acquiring control of us. These provisions, which are summarized below, may have the effect of discouraging coercive takeover
practices and inadequate takeover bids. These provisions are also designed, in part, to encourage persons seeking to acquire control of us to first negotiate with our
board of directors. We believe that the benefits of increased protection of our potential ability to negotiate with an unfriendly or unsolicited acquiror outweigh the
disadvantages of discouraging a proposal to acquire us because negotiation of these proposals could result in an improvement of their terms.

Undesignated Preferred Stock. As discussed above, our board of directors has the ability to issue preferred stock with voting or other rights or preferences that
could impede the success of any attempt to change control of us. These and other provisions may have the effect of deterring hostile takeovers or delaying changes
in control of us or our management.

Limitations on the Ability of Stockholders to Act by Written Consent or Call a Special Meeting. Pursuant to Section 228 of the DGCL, any action required to
be taken at any annual or special meeting of the stockholders may be taken without a meeting, without prior notice and without a vote if a consent or consents in
writing, setting forth the action so taken, is signed by the holders of outstanding stock having not less than the minimum number of votes that would be necessary
to authorize or take such action at a meeting at which all shares of our stock entitled to vote thereon were present and voted, unless our certificate of incorporation
provides otherwise. Our restated charter provides that so long as the Lead Sponsors beneficially own 40% of the voting power of our then-outstanding capital stock
entitled to vote generally in the election of directors, any action required or permitted to be taken by our stockholders may be effected by written consent. Our
restated charter also provides that, after the Lead Sponsors cease to beneficially own 40% of the voting power of our then-outstanding capital stock entitled to vote
generally  in  the  election  of  directors,  our  stockholders  may  not  take  action  by  written  consent  but  may  take  action  only  at  annual  or  special  meetings  of  our
stockholders. As a result, a holder controlling a majority of our capital stock would not be able to amend our restated bylaws or remove directors without holding a
meeting of our stockholders called in accordance with our restated bylaws. Our restated charter provides that special meetings of the stockholders may be called
only upon a resolution approved by a majority of the total number of directors that we would have if there were no vacancies or, prior to the date that the Lead
Sponsors  cease  to  beneficially  own  40%  of  the  voting  power  of  our  then-outstanding  capital  stock  entitled  to  vote  generally  in  the  election  of  directors,  at  the
request  of the holders of a majority  of the voting power of our then-outstanding  shares of voting capital  stock. These provisions  might  delay the ability  of our
stockholders  to  force  consideration  of  a  proposal  or  for  stockholders  controlling  a  majority  of  our  capital  stock  to  take  any  action,  including  the  removal  of
directors.

Requirements for Advance Notification of Stockholder Nominations and Proposals. Our restated bylaws establish advance-notice procedures with respect to
stockholder proposals and the nomination of candidates for election as directors, other than nominations made by or at the direction of our board of directors or a
committee of our board of directors. However, our restated bylaws may have the effect of precluding the conduct of certain business at a meeting if the proper
procedures are not followed. These provisions may also discourage or deter a potential acquirer from conducting a solicitation of proxies to elect the acquirer’s
own slate of directors or otherwise attempting to obtain control of us.

Board Vacancies. Our restated charter and restated bylaws provide that, subject to the rights granted to one or more series of preferred stock then outstanding,
or the rights granted under the stockholders’ agreement, only our board of directors will be allowed to fill vacant directorships. In addition, after the Lead Sponsors
cease  to  beneficially  own  40%  of  the  voting  power  of  our  then-outstanding  capital  stock  entitled  to  vote  generally  in  the  election  of  directors,  the  number  of
directors  constituting  our  board  of  directors  will  be  permitted  to  be  set  only  by  a  resolution  adopted  by  a  majority  vote  of  our  entire  board  of  directors.  These
provisions would prevent a stockholder from increasing the size of our board of directors and then gaining control of our board of directors by filling the resulting
vacancies with its own nominees. This will make it more difficult to change the composition of our board of directors and will promote continuity of management.

Classified Board.  Our  restated  charter  and  restated  bylaws  provide  that  our  board  of  directors  is  classified  into  three  classes  of  directors,  with  each  class
serving  three-year  staggered  terms.  A  third  party  may  be  discouraged  from  making  a  tender  offer  or  otherwise  attempting  to  obtain  control  of  us  as  it  is  more
difficult and time-consuming for stockholders to replace a majority of the directors on a classified board of directors.

No Cumulative Voting. The DGCL provides that stockholders  are not entitled  to the right to cumulate  votes in the election  of directors  unless our restated
charter provides otherwise. Our restated charter provides that there shall be no cumulative voting, and our restated bylaws do not expressly provide for cumulative
voting.

Directors  Removed  Only  for  Cause. Prior  to  the  first  date  on  which  the  Lead  Sponsors  cease  to  beneficially  own  30%  of  the  voting  power  of  our  then-
outstanding capital stock entitled to vote generally in the election of directors, our directors may be removed with or without cause upon the affirmative vote of a
majority  in voting power of all outstanding  capital stock entitled  to vote generally  in the election  of directors. Our restated  charter provides that after the Lead
Sponsors  cease  to  beneficially  own  30%  of  the  voting  power  of  our  then-outstanding  capital  stock  entitled  to  vote  generally  in  the  election  of  directors,
stockholders may remove directors only for cause and by the affirmative vote of the holders of at least 66 2/3% of the shares then entitled to vote generally in the
election of directors.

Amendment of Charter Provisions and Bylaws. Our restated charter provides that so long as the Lead Sponsors own 40% of the voting power of our then-
outstanding capital stock entitled to vote generally in the election of directors, our restated bylaws may be adopted, amended, altered or repealed by the vote of a
majority of the voting power of our then-outstanding voting stock, voting together as a single class. After the Lead Sponsors cease to beneficially own 40% of the
voting power of our then-outstanding capital stock entitled to vote generally in the election of directors, our restated bylaws may be adopted, amended, altered or
repealed by either (i) a vote of a majority of the total number of directors that the company would have if there were no vacancies or (ii) in addition to any other
vote otherwise required by law, the affirmative vote of the holders of at least 66 2⁄3% of the voting power of our then-outstanding capital stock entitled to vote
generally in the election of directors, voting together as a single class.

Our  restated  charter  also  provides  that  after  the  Lead  Sponsors  cease  to  beneficially  own  40%  of  the  voting  power  of  our  then-outstanding  capital  stock
entitled to vote generally in the election of directors, the provisions of our restated charter relating to the size and composition of our board of directors, limitation
on liabilities of directors, stockholder action by written consent, the ability of stockholders to call special meetings, business combinations with interested persons,
amendment  of  our  restated  bylaws  or  restated  charter  and  the  Court  of  Chancery  of  the  State  of  Delaware  as  the  exclusive  forum  for  certain  disputes,  may  be
amended, altered, changed or repealed only by the affirmative vote of the holders of at least 66 2⁄3% of the voting power of all of our outstanding shares of capital
stock entitled to vote generally in the election of directors, voting together as a single class. So long as the Lead Sponsors own 40% of the voting power of our
then-outstanding  capital  stock  entitled  to  vote  generally  in  the  election  of  directors,  such  provisions  may  be  amended,  altered,  changed  or  repealed  by  the
affirmative vote of the holders of a majority of the voting power of our then-outstanding capital stock entitled to vote generally in the election of directors, voting
together as a single class. Our restated charter also provides that the provision of our restated charter that deals with corporate opportunity may be amended, altered
or repealed only by a vote of 80% of the voting power of our then-outstanding capital stock entitled to vote generally in the election of directors, voting together as
a single class.

After the Lead Sponsors cease to beneficially own 40% of the voting power of our then-outstanding capital stock entitled to vote generally in the election of
directors,  any amendment  of the above provisions in our restated  charter  would require  approval by holders of at least 66 2⁄3% of our then-outstanding  capital
stock.

Business Combinations with Interested Stockholders. We have elected in our restated charter not to be subject to Section 203 of the DGCL, or Section 203, an
anti-takeover  law.  In  general,  Section  203  prohibits  a  publicly  held  Delaware  corporation  from  engaging  in  a  business  combination,  such  as  a  merger,  with  an
interested  stockholder  (i.e.,  a person  or group owning 15% or more  of the corporation’s  voting stock)  for a period  of three  years  following the date the person
became  an  interested  stockholder,  unless  (with  certain  exceptions)  the  business  combination  or  the  transaction  in  which  the  person  became  an  interested
stockholder is approved in a prescribed manner. Accordingly, we will not be subject to any anti-takeover  effects of Section 203. However, our restated charter
contains provisions that have the same effect as Section 203, except that they provide that the Sponsors, including the Silver Lake Funds and the Thoma Bravo
Funds and any persons to whom any Lead Sponsor sells its common stock, will not constitute “interested stockholders” for purposes of this provision, and thereby
will not be subject to the restrictions set forth in our restated charter that have the same effect as Section 203.

Forum Selection. Our restated charter provides that unless we consent in writing to the selection of an alternative forum, the Court of Chancery of the State of

Delaware will, to the fullest extent permitted by applicable law, be the sole and exclusive forum for:

•

•

•

•

any derivative or proceeding brought on our behalf;

any action asserting a claim of breach of a fiduciary duty owed by any of our directors, officers, employees or agents to us or our stockholders;

any action asserting a claim against us or any director or officer or other employee of ours arising pursuant to any provision of the DGCL, our restated
charter or our restated bylaws; or

any action asserting a claim against us or any director or officer or other employee of ours that is governed by the internal affairs doctrine;

in each  such case,  subject  to such Court  of Chancery  of  the  State  of  Delaware  having personal  jurisdiction  over the  indispensable  parties  named  as defendants
therein.

Our restated charter also provides that any person or entity purchasing or otherwise acquiring any interest in shares of our capital stock will be deemed to have

notice of, and to have consented to, this forum selection provision.

SUBSIDIARIES OF THE REGISTRANT

Exhibit 21.1

Galaxy Technologies, LLC (Delaware)
IASO International, B.V. (Netherlands)
LLC SolarWinds MSP Technology (Belarus)
LogicNow Acquisition Company B.V. (Netherlands)
LogicNow Acquisition Limited (United Kingdom)
N-able Technologies International, Inc. (Delaware)
Papertrail Inc. (Delaware)
Passportal ULC (British Columbia)
Pingdom AB (Sweden)
Project Lake Holdings Limited (United Kingdom)
SolarWinds Canada Corporation (Nova Scotia)
SolarWinds Classic Holdings I, Inc. (Delaware)
SolarWinds Classic Holdings II, Inc. (Delaware)
SolarWinds Czech s.r.o. (Czech Republic)
SolarWinds Holdings, Inc. (Delaware)
SolarWinds Intermediate Holdings I, Inc. (Delaware)
SolarWinds Intermediate Holdings II, Inc. (Delaware)
SolarWinds International Holdings, Ltd. (Cayman Islands)
SolarWinds IP Holding Company Limited (Ireland)
SolarWinds ITSM Israel Ltd. (Israel)
SolarWinds ITSM Netherlands B.V. (Netherlands)
SolarWinds ITSM UK Ltd. (United Kingdom)
SolarWinds ITSM US, Inc. (Delaware)
SolarWinds Japan K.K. (Japan)
SolarWinds MSP Canada ULC (British Columbia)
SolarWinds MSP Cloud GmbH (Switzerland)
SolarWinds MSP Holdings Limited (United Kingdom)
SolarWinds MSP Holdings Worldwide, Ltd. (Cayman Islands)
SolarWinds MSP International B.V. (Netherlands)
SolarWinds MSP Technology B.V. (Netherlands)
SolarWinds MSP UK Limited (United Kingdom)
SolarWinds MSP US, Inc. (Delaware)
SolarWinds North America, Inc. (Delaware)
SolarWinds Poland Sp. z o.o. (Poland)
SolarWinds Software Asia Pte. Ltd. (Singapore)
SolarWinds Software Australia Pty. Ltd. (Australia)
SolarWinds Software Europe (Holdings) Limited (Ireland)
SolarWinds Software Europe Limited (Ireland)
SolarWinds Software Germany GmbH (Germany)
SolarWinds Software Netherlands B.V. (Netherlands)
SolarWinds Software Portugal, Unipessoal Lda. (Portugal)
SolarWinds Software UK Limited (United Kingdom)
SolarWinds Sweden Holdings AB (Sweden)
SolarWinds US, Inc. (Delaware)
SolarWinds Worldwide, LLC (Delaware)
SpamExperts B.V. (Netherlands)
SpamExperts Services Srl. (Romania)
Trusted Metrics, Inc. (Delaware)
VividCortex, Inc. (Delaware)

Exhibit 23.1

CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

We hereby consent to the incorporation by reference in the Registration Statement on Form S-8 (Nos. 333-227937, 333-230814 and 333-235453) of SolarWinds
Corporation of our report dated February 24, 2020 relating to the financial statements, financial statement schedule and the effectiveness of internal control over
financial reporting, which appears in this Form 10-K.

/s/ PricewaterhouseCoopers LLP
Austin, Texas
February 24, 2020

Exhibit 31.1

CERTIFICATION PURSUANT TO RULE 13a-14(a) OR 15d-14(a) OF
THE SECURITIES EXCHANGE ACT OF 1934, AS ADOPTED PURSUANT TO SECTION 302
OF THE SARBANES-OXLEY ACT OF 2002

I, Kevin B. Thompson, certify that:

1.

I have reviewed this annual report on Form 10-K of SolarWinds Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the

statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the

financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange
Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the
registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to
ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those
entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our
supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for
external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the
effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation;

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent
fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to
materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the

registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably

likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control

over financial reporting.

Date:

February 24, 2020

By:

/s/ Kevin B. Thompson

Kevin B. Thompson

President and Chief Executive Officer
(Principal Executive Officer)

 
 
 
 
 
 
Exhibit 31.2

CERTIFICATION PURSUANT TO RULE 13a-14(a) OR 15d-14(a) OF
THE SECURITIES EXCHANGE ACT OF 1934, AS ADOPTED PURSUANT TO SECTION 302
OF THE SARBANES-OXLEY ACT OF 2002

I, J. Barton Kalsu, certify that:

1.

I have reviewed this annual report on Form 10-K of SolarWinds Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the

statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the

financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange
Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the
registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to
ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those
entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our
supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for
external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the
effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation;

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent
fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to
materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the

registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably

likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control

over financial reporting.

Date:

February 24, 2020

By:

/s/ J. Barton Kalsu

J. Barton Kalsu

Chief Financial Officer
(Principal Financial Officer)

 
 
 
 
 
 
Exhibit 32.1

CERTIFICATION OF CHIEF EXECUTIVE OFFICER AND CHIEF FINANCIAL OFFICER
PURSUANT TO 18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Annual Report on Form 10-K of SolarWinds Corporation for the year ended December 31, 2019 as filed with the Securities and Exchange
Commission on the date hereof (the “Report”), I, Kevin B. Thompson, as Principal Executive Officer of SolarWinds Corporation, hereby certify, pursuant to 18
U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that the Report fully complies with the requirements of Section 13(a)
or 15(d) of the Securities Exchange Act of 1934, and the information contained in the Report fairly presents, in all material respects, the financial condition and
results of operations of SolarWinds Corporation.

Date:

February 24, 2020

By:

/s/ Kevin B. Thompson

Kevin B. Thompson

President and Chief Executive Officer
(Principal Executive Officer)

The foregoing certification is being furnished pursuant to 18 U.S.C. Section 1350. It is not being filed for purposes of Section 18 of the Securities Exchange Act of
1934, as amended, and it is not to be incorporated by reference into any filing of the Company, regardless of any general incorporation language in such filing.

In connection with the Annual Report on Form 10-K of SolarWinds Corporation for the year ended December 31, 2019 as filed with the Securities and Exchange
Commission on the date hereof (the “Report”), I, J. Barton Kalsu, as Principal Financial Officer of SolarWinds Corporation, hereby certify, pursuant to 18 U.S.C.
Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that the Report fully complies with the requirements of Section 13(a) or 15(d)
of the Securities Exchange Act of 1934, and the information contained in the Report fairly presents, in all material respects, the financial condition and results of
operations of SolarWinds Corporation.

Date:

February 24, 2020

By:

/s/ J. Barton Kalsu

J. Barton Kalsu

Chief Financial Officer
(Principal Financial Officer)

The foregoing certification is being furnished pursuant to 18 U.S.C. Section 1350. It is not being filed for purposes of Section 18 of the Securities Exchange Act of
1934, as amended, and it is not to be incorporated by reference into any filing of the Company, regardless of any general incorporation language in such filing.