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FY2018 Annual Report · SP Plus
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March 29, 2019

Dear Fellow Stockholders:

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2018  was  another  milestone  year  for  SP+(cid:17)(cid:3) (cid:3) (cid:58)(cid:72)(cid:3) (cid:68)(cid:70)(cid:75)(cid:76)(cid:72)(cid:89)(cid:72)(cid:71)(cid:3) (cid:86)(cid:82)(cid:79)(cid:76)(cid:71)(cid:3) (cid:564)(cid:81)(cid:68)(cid:81)(cid:70)(cid:76)(cid:68)(cid:79)(cid:3) (cid:85)(cid:72)(cid:86)(cid:88)(cid:79)(cid:87)(cid:86)(cid:3) (cid:90)(cid:75)(cid:76)(cid:79)(cid:72)(cid:3) (cid:80)(cid:68)(cid:78)(cid:76)(cid:81)(cid:74)(cid:3) (cid:86)(cid:76)(cid:74)(cid:81)(cid:76)(cid:564)(cid:70)(cid:68)(cid:81)(cid:87)(cid:3)
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under  our  SP+(cid:3) (cid:918)(cid:81)(cid:86)(cid:76)(cid:74)(cid:75)(cid:87)(cid:3) (cid:36)(cid:81)(cid:68)(cid:79)(cid:92)(cid:87)(cid:76)(cid:70)(cid:86)(cid:3) (cid:69)(cid:85)(cid:68)(cid:81)(cid:71)(cid:17)(cid:3) (cid:3) (cid:55)(cid:75)(cid:72)(cid:3) (cid:76)(cid:80)(cid:83)(cid:68)(cid:70)(cid:87)(cid:3) (cid:82)(cid:73)(cid:3) (cid:87)(cid:75)(cid:72)(cid:86)(cid:72)(cid:3) (cid:72)(cid:909)(cid:82)(cid:85)(cid:87)(cid:86)(cid:3) (cid:76)(cid:86)(cid:3) (cid:85)(cid:72)(cid:565)(cid:72)(cid:70)(cid:87)(cid:72)(cid:71)(cid:3) (cid:76)(cid:81)(cid:3) (cid:87)(cid:75)(cid:72)(cid:3) (cid:38)(cid:82)(cid:80)(cid:83)(cid:68)(cid:81)(cid:92)(cid:519)(cid:86)(cid:3) (cid:21)(cid:19)(cid:20)(cid:27)(cid:3)
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(cid:76)(cid:81)(cid:87)(cid:85)(cid:82)(cid:71)(cid:88)(cid:70)(cid:72)(cid:3)(cid:87)(cid:75)(cid:72)(cid:3)(cid:37)(cid:68)(cid:74)(cid:86)(cid:3)(cid:86)(cid:72)(cid:85)(cid:89)(cid:76)(cid:70)(cid:72)(cid:3)(cid:82)(cid:909)(cid:72)(cid:85)(cid:76)(cid:81)(cid:74)(cid:86)(cid:3)(cid:87)(cid:82)(cid:3)SP+(cid:3)(cid:70)(cid:79)(cid:76)(cid:72)(cid:81)(cid:87)(cid:86)(cid:3)(cid:68)(cid:81)(cid:71)(cid:3)(cid:89)(cid:76)(cid:70)(cid:72)(cid:3)(cid:89)(cid:72)(cid:85)(cid:86)(cid:68)(cid:17)

(cid:918)(cid:3)(cid:69)(cid:72)(cid:79)(cid:76)(cid:72)(cid:89)(cid:72)(cid:3)(cid:87)(cid:75)(cid:72)(cid:86)(cid:72)(cid:3)(cid:86)(cid:87)(cid:72)(cid:83)(cid:86)(cid:15)(cid:3)(cid:70)(cid:82)(cid:88)(cid:83)(cid:79)(cid:72)(cid:71)(cid:3)(cid:90)(cid:76)(cid:87)(cid:75)(cid:3)(cid:82)(cid:88)(cid:85)(cid:3)(cid:86)(cid:87)(cid:85)(cid:82)(cid:81)(cid:74)(cid:3)(cid:87)(cid:85)(cid:68)(cid:70)(cid:78)(cid:3)(cid:85)(cid:72)(cid:70)(cid:82)(cid:85)(cid:71)(cid:3)(cid:82)(cid:73)(cid:3)(cid:80)(cid:68)(cid:81)(cid:68)(cid:74)(cid:76)(cid:81)(cid:74)(cid:3)(cid:70)(cid:82)(cid:86)(cid:87)(cid:86)(cid:15)(cid:3)(cid:90)(cid:76)(cid:79)(cid:79)(cid:3)(cid:83)(cid:82)(cid:86)(cid:76)(cid:87)(cid:76)(cid:82)(cid:81)(cid:3)(cid:88)(cid:86)(cid:3)(cid:87)(cid:82)(cid:3)(cid:74)(cid:72)(cid:81)(cid:72)(cid:85)(cid:68)(cid:87)(cid:72)(cid:3)
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(cid:74)(cid:85)(cid:82)(cid:90)(cid:87)(cid:75)(cid:3)(cid:68)(cid:81)(cid:71)(cid:3)(cid:68)(cid:70)(cid:70)(cid:72)(cid:79)(cid:72)(cid:85)(cid:68)(cid:87)(cid:72)(cid:3)(cid:86)(cid:75)(cid:68)(cid:85)(cid:72)(cid:75)(cid:82)(cid:79)(cid:71)(cid:72)(cid:85)(cid:3)(cid:89)(cid:68)(cid:79)(cid:88)(cid:72)(cid:3)(cid:70)(cid:85)(cid:72)(cid:68)(cid:87)(cid:76)(cid:82)(cid:81)(cid:17)(cid:3)

(cid:41)(cid:76)(cid:81)(cid:68)(cid:79)(cid:79)(cid:92)(cid:15)(cid:3)(cid:918)(cid:3)(cid:87)(cid:75)(cid:68)(cid:81)(cid:78)(cid:3)(cid:68)(cid:79)(cid:79)(cid:3)(cid:82)(cid:73)(cid:3)(cid:80)(cid:92)(cid:3)(cid:70)(cid:82)(cid:79)(cid:79)(cid:72)(cid:68)(cid:74)(cid:88)(cid:72)(cid:86)(cid:3)(cid:73)(cid:82)(cid:85)(cid:3)(cid:68)(cid:81)(cid:3)(cid:72)(cid:91)(cid:70)(cid:72)(cid:83)(cid:87)(cid:76)(cid:82)(cid:81)(cid:68)(cid:79)(cid:3)(cid:21)(cid:19)(cid:20)(cid:27)(cid:3)(cid:87)(cid:75)(cid:68)(cid:87)(cid:3)(cid:85)(cid:72)(cid:565)(cid:72)(cid:70)(cid:87)(cid:86)(cid:3)(cid:87)(cid:75)(cid:72)(cid:76)(cid:85)(cid:3)(cid:82)(cid:81)(cid:74)(cid:82)(cid:76)(cid:81)(cid:74)(cid:3)(cid:75)(cid:68)(cid:85)(cid:71)(cid:3)(cid:90)(cid:82)(cid:85)(cid:78)(cid:15)(cid:3)(cid:71)(cid:72)(cid:71)(cid:76)(cid:70)(cid:68)(cid:87)(cid:76)(cid:82)(cid:81)(cid:3)
and commitment to the success of our clients and SP+(cid:17)(cid:3)

Sincerely,

G Marc Baumann

(cid:51)(cid:85)(cid:72)(cid:86)(cid:76)(cid:71)(cid:72)(cid:81)(cid:87)(cid:3)(cid:68)(cid:81)(cid:71)(cid:3)(cid:38)(cid:75)(cid:76)(cid:72)(cid:73)(cid:3)(cid:40)(cid:91)(cid:72)(cid:70)(cid:88)(cid:87)(cid:76)(cid:89)(cid:72)(cid:3)(cid:50)(cid:605)(cid:70)(cid:72)(cid:85)

Cautionary Note Regarding Forward-Looking Statements

(cid:54)(cid:82)(cid:80)(cid:72)(cid:3)(cid:82)(cid:73)(cid:3)(cid:87)(cid:75)(cid:72)(cid:3)(cid:76)(cid:81)(cid:73)(cid:82)(cid:85)(cid:80)(cid:68)(cid:87)(cid:76)(cid:82)(cid:81)(cid:3)(cid:90)(cid:72)(cid:3)(cid:83)(cid:85)(cid:82)(cid:89)(cid:76)(cid:71)(cid:72)(cid:3)(cid:76)(cid:81)(cid:3)(cid:87)(cid:75)(cid:76)(cid:86)(cid:3)(cid:71)(cid:82)(cid:70)(cid:88)(cid:80)(cid:72)(cid:81)(cid:87)(cid:3)(cid:76)(cid:86)(cid:3)(cid:73)(cid:82)(cid:85)(cid:90)(cid:68)(cid:85)(cid:71)(cid:16)(cid:79)(cid:82)(cid:82)(cid:78)(cid:76)(cid:81)(cid:74)(cid:3)(cid:68)(cid:81)(cid:71)(cid:3)(cid:87)(cid:75)(cid:72)(cid:85)(cid:72)(cid:73)(cid:82)(cid:85)(cid:72)(cid:3)(cid:70)(cid:82)(cid:88)(cid:79)(cid:71)(cid:3)(cid:70)(cid:75)(cid:68)(cid:81)(cid:74)(cid:72)(cid:3)(cid:82)(cid:89)(cid:72)(cid:85)(cid:3)(cid:87)(cid:76)(cid:80)(cid:72)(cid:17)(cid:98)(cid:3)(cid:51)(cid:79)(cid:72)(cid:68)(cid:86)(cid:72)(cid:3)(cid:85)(cid:72)(cid:73)(cid:72)(cid:85)(cid:3)(cid:87)(cid:82)(cid:3)
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not undertake to update our forward-looking statements.

[This page intentionally left blank] 

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-K
(cid:2) ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE

ACT OF 1934

(cid:3) TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES

EXCHANGE ACT OF 1934

For the fiscal year ended December 31, 2018

Or

For the transition period from 

 to 

Commission file number: 000-50796

27MAR201400321985

SP PLUS CORPORATION

(Exact Name of Registrant as Specified in Its Charter)

Delaware
(State or Other Jurisdiction of
Incorporation or Organization)

16-1171179
(I.R.S. Employer
Identification No.)

200 E. Randolph Street, Suite 7700
Chicago, Illinois 60601-7702
(Address of Principal Executive Offices, Including Zip Code)

(312) 274-2000
(Registrant’s Telephone Number, Including Area Code)

Securities registered pursuant to Section 12(b) of the Act:

COMMON STOCK, PAR VALUE $0.001 PER SHARE
(Title of Each Class)

The NASDAQ Stock Market LLC
(Name of Each Exchange on which Registered)

Securities registered pursuant to Section 12(g) of the Act: NONE

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes (cid:2) No (cid:3)
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes (cid:3) No (cid:2)
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities
Exchange Act of 1934 during the preceding 12 months (or for such shorter periods that the registrant was required to file such reports), and
(2) has been subject to such filing requirements for the past 90 days. Yes (cid:2) No (cid:3)

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to

Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was
required to submit such files). Yes (cid:2) No (cid:3)

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be

contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this
Form 10-K or any amendment to this Form 10-K. (cid:3)

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting

company, or an emerging growth company. See the definitions of ‘‘large accelerated filer,’’ ‘‘accelerated filer,’’ ‘‘smaller reporting company,’’ and
‘‘emerging growth company’’ in Rule 12b-2 of the Exchange Act. (Check one):
Large accelerated filer (cid:2)

Non-accelerated filer (cid:3)

Accelerated filer (cid:3)

Smaller reporting company (cid:3)
Emerging growth company (cid:3)

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying

with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. (cid:3)

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes (cid:3) No (cid:2)
As of June 29, 2018, the last business day of the registrant’s most recently completed second fiscal quarter, the aggregate market value of

the voting and non-voting common stock held by nonaffiliates of the registrant was approximately $834.3 million. Solely for purposes of this
disclosure, shares of common stock held by executive officers and directors of the registrant as of such date have been excluded because such
persons may be deemed to be affiliates. This determination of executive officers and directors as affiliates is not necessarily a conclusive
determination for any other purposes.

As of February 26, 2019, there were 22,783,976 shares of common stock of the registrant outstanding.

Portions of the registrant’s definitive proxy statement to be delivered to stockholders in connection with the Annual Meeting of Stockholders

to be held on May 8, 2019 are incorporated by reference into Part III of this Form 10-K. The 2019 Proxy Statement will be filed with the U.S.
Securities and Exchange Commission within 120 days after the end of the fiscal year to which this report relates.

DOCUMENTS INCORPORATED BY REFERENCE

[This page intentionally left blank] 

SP PLUS CORPORATION

TABLE OF CONTENTS

Business
Risk Factors
Unresolved Staff Comments
Properties
Legal Proceedings
Mine Safety Disclosures

Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases 
of Equity Securities
Selected Financial Data
Management's Discussion and Analysis of Financial Condition and Results of Operations
Quantitative and Qualitative Disclosures About Market Risk
Financial Statements and Supplementary Data
Changes in and Disagreements with Accountants on Accounting and Financial Disclosure
Controls and Procedures
Other Information

Directors, Executive Officers and Corporate Governance
Executive Compensation
Security Ownership of Certain Beneficial Owners and Management and Related 
Stockholder Matters
Certain Relationships and Related Transactions, and Director Independence
Principal Accountant Fees and Services

PART I

Item 1.
Item 1A.
Item 1B.
Item 2.
Item 3.
Item 4.

PART II

Item 5.

Item 6.
Item 7.
Item 7A.
Item 8.
Item 9.
Item 9A.
Item 9B.

PART III

Item 10.
Item 11.
Item 12.

Item 13.
Item 14.

PART IV

Item 15.
Item 16.

Exhibits and Financial Statement Schedules
Form 10-K Summary 

Signatures
Schedule II—Valuation and Qualifying Accounts

2
10
19
19
19
19

20
22
23
42
43
43
43
44

44
44

44
44
44

45
92

93
94

1

 
 
 
 
Forward-Looking Statements

The Business section and other parts of this Annual Report on Form 10-K ("Form 10-K") contain forward-looking statements, within 
the meaning of the Private Securities Litigation Reform Act of 1995, that involve risks and uncertainties. Many of the forward-looking 
statements are located in "Management's Discussion and Analysis of Financial Condition and Results of Operations." Forward-
looking statements provide current expectations of future events based on certain assumptions and include any statement that 
does not directly relate to any historical or current fact. Forward-looking statements can also be identified by words such as "future," 
"anticipates," "believes," "estimates," "expects," "intends," "plans," "predicts," "will," "would," "could," "can," "may," and similar terms. 
Forward-looking statements are not guarantees of future performance and the Company's actual results may differ significantly 
from the results discussed in the forward-looking statements. Factors that might cause such differences include, but are not limited 
to, those discussed in Part I, Item 1A. of this Form 10-K under the heading "Risk Factors," which are incorporated herein by reference. 
Each of the terms the "Company" and "SP Plus" as used herein refers collectively to SP Plus Corporation and its wholly owned 
subsidiaries, unless otherwise stated. The Company assumes no obligation to revise or update any forward-looking statements for 
any reason, except as required by law.

Item 1.    Business

Our Company

PART I

We are one of the leading providers of parking management, ground transportation services, baggage services and other ancillary 
services to commercial, hospitality, institutional, municipal and governmental, and aviation clients across the United States, Canada 
and  Puerto  Rico.  These  services  include  on-site  parking  management,  valet  parking,  ground  transportation  services,  facility 
maintenance,  event  logistics,  baggage  handling  services,  remote  airline  check-in  services,  security  services,  municipal  meter 
revenue collection and enforcement services, and consulting services.  We schedule and supervise service personnel as well as 
provide customer service, marketing, accounting and revenue control functions necessary to provide such services. 

Acquisitions, Investment in Joint Venture and Sale of Business

On November 30, 2018, we acquired the outstanding shares of Baggage Airline Guest Services, Inc. and Home Serv Delivery, LLC, 
and their subsidiaries and affiliates (collectively, "Bags"), for an all-cash purchase price of $277.9 million, net of $5.9 million of cash 
acquired. Bags is a leading provider of baggage services, remote airline check-in, and other related services, primarily to airline, 
airport and hospitality clients. Bags provides these services by combining exceptional customer service with innovative technologies. 
Based in Orlando, Florida, Bags operates in over 250 cities in North America with approximately 3,000 employees. Its clients include 
major airlines, airports, sea ports, cruise lines, and leading hotels and resorts. Bags handles more than 5 million checked bags 
annually. 

In October 2014, we entered into an agreement to establish a joint venture with Parkmobile USA, Inc. ("Parkmobile USA"), pursuant 
to which we contributed all of the assets and liabilities of our proprietary Click and Park® parking prepayment business in exchange 
for a 30% interest in the newly formed legal entity called Parkmobile, LLC ("Parkmobile"). Parkmobile is a leading provider of on-
demand and prepaid transaction processing for on- and off-street parking and ground transportation services. The Parkmobile joint 
venture combined two parking transaction engines: SP Plus contributed its Click and Park® parking prepayment systems, which 
enables consumers to reserve and pay for parking online in advance and Parkmobile USA contributed its on demand transaction 
engine that allows consumers to transact real-time payment for parking privileges in both on- and off-street environments. We 
historically accounted for our investment in the Parkmobile joint venture under the equity method of accounting. On January 3, 
2018, we closed a transaction to sell our entire 30% Parkmobile interest to Parkmobile USA, Inc. for a gross sale price of $19.0 
million. As a result of this sale, in the first quarter of 2018 we recognized a pre-tax gain of $10.1 million, net of closing costs, which 
is included in Equity in (earnings) losses from investment in unconsolidated entity within the Consolidated Statements of Income 
for the year ended December 31, 2018.

In August 2015, we signed an agreement to sell and subsequently sold portions of our security business primarily operating in the 
Southern California market to a third-party for a gross sales price of $1.8 million, which resulted in a gain on sale of business of 
$0.5 million, net of legal and other expenses. The pre-tax profit for the operations of the security business was not significant to the 
periods presented herein. The Company received $0.6 million for the final earn-out consideration from the buyer during the second 
quarter of 2017, for which we recognized an additional gain of $0.1 million for the year ended December 31, 2017.

Our Operations

Our history and resulting experience has allowed us to develop and standardize a rigorous system of processes and controls that 
enable us to deliver consistent, transparent, value-added and high-quality parking management, ground transportation services, 
baggage services and other ancillary services. We serve a variety of industries and have industry vertical specific specialization in 
commercial real estate, residential communities, hotels and resorts, airports, airlines, cruise lines, healthcare facilities, municipalities 
and government facilities, retail operations, large event venues, and colleges and universities. 

2

We operate under two primary types of arrangements: management type contracts and lease type contracts.

•  Under a management type contract, we typically receive a fixed and/or variable monthly fee for providing our services, 
and we may also receive an incentive fee based on the achievement of certain performance objectives. We also receive 
fees  for  ancillary  services. Typically,  all  of  the  underlying  revenue  and  expenses  under  a  standard  management  type 
contract flow through to our client rather than to us.

•  Under a lease type contract, we generally pay to the client either a fixed annual rent, a percentage of gross customer 
collections, or a combination of both. Under a lease type contract, we collect all revenue and are responsible for most 
operating expenses, but typically are not responsible for major maintenance, capital expenditures or real estate taxes.

Our revenue is derived from a broad and diverse group of clients, industry vertical markets and geographies. Our clients include 
some of North America's largest private and public owners, municipalities and governments, managers and developers of major 
office buildings, residential properties, commercial properties, shopping centers and other retail properties, healthcare facilities and 
medical centers, sports and special event complexes, hotels and resorts, airlines and cruise lines. No single client accounted for 
more than 4% of our revenue, net of reimbursed management type contract revenue, or more than 4% of our gross profit for the 
year ended December 31, 2018.  Additionally, we have built a diverse geographic footprint that as of December 31, 2018 included 
operations in 45 states, the District of Columbia and Puerto Rico, and three Canadian provinces. Our strategy is focused on building 
scale and leadership positions in large, strategic markets in order to leverage the advantages of scale across a larger number of 
clients in a single market.

While large shares of our operating arrangements are fixed-fee management type contracts, we continue to grow our lease type 
contracts  and  management  type  contract  businesses.  Generally,  management  type  contracts  provide  us  with  insulation  from 
economic cycles and enhance our earnings visibility because our management type contract revenue generally does not fluctuate 
materially in relation to variations in customer volume; our lease type contracts may experience greater variability, as revenues 
typically increase in periods of improving macroeconomic conditions through increased customer volumes and typically decrease 
during periods of deteriorating macroeconomic conditions through reduced customer volumes.

Services

As a professional service provider, we provide comprehensive, turn-key service offering packages to our clients. Under a typical 
management type contract structure, we are responsible for providing and supervising all personnel necessary to facilitate daily 
operations, which may include cashiers, porters, baggage handlers, valet attendants, managers, bookkeepers, and a variety of 
ground transportation services, maintenance, marketing, customer service, and accounting and revenue control functions.

Beyond the conventional management services described above, we also offer an expanded range of ground transportation services, 
baggage delivery and other ancillary services. For example, we provide:

• 

• 

• 

• 

shuttle bus vehicles and the drivers to operate them serving locations such as on-airport car rental operations and private 
off-airport parking locations;

ground transportation services, such as taxi and livery dispatch services, as well as concierge-type ground transportation 
information and support services for arriving passengers with transportation network companies;

baggage services, including delivery of delayed luggage and baggage handling services;

remote airline check-in services;

•  wheelchair assist services to airports and airline passengers;

• 

• 

• 

• 

• 

• 

baggage repair and replacement services;

on-street parking meter collection and other forms of parking enforcement services;

valet services, including vehicle staging, doorman/bellman services and valet tracking systems with text-for-car capabilities;

remote parking management services using technology that enables us to monitor parking operations from a remote, off-
site location and provide 24-hour-a-day customer assistance (including remedying equipment malfunctions);

innovative and environmentally compliant facility maintenance services, including power sweeping and washing, painting 
and general repairs, as well as cleaning and seasonal services;

comprehensive security services including the training and hiring of security officers and patrol, as well as customized 
services and technology that are efficient and appropriate for the property involved; and 

•  multi-platform marketing services including SP+ branded websites which offer clients a unique platform for marketing their 

facilities, mobile apps, search marketing, email marketing and social media campaigns.

3

Industry Overview

Overview

The parking management, ground transportation services and baggage service industries are large and fragmented.  A substantial 
number of companies in these industries offer parking management services, ground transportation services and baggage services 
as non-core operations, and companies in these industries are large national competitors or small, private and operate in limited 
markets  and  geographies.  Additionally,  technological  advancements  are  having  an  impact  on  both  consumer  behavior  and 
information technology in these industries. From time to time, smaller operators find they lack the financial resources, economies 
of scale and/or management techniques required to compete for the business of increasingly sophisticated clients and the increasing 
demands of clients.  We expect this trend to continue and will provide larger professional service companies with greater opportunities 
to expand their businesses and acquire smaller operators. We also expect that small new operators will continue to enter the market 
as they have in the past.

Industry Operating Arrangements

Professional service businesses operate primarily under two general types of arrangements:

•  management type contracts; and 

• 

lease type contracts.

The general terms and benefits of these two types of arrangements are as follows:

Management Type Contract

Under a management type contract, the professional service operator generally receives a fixed and/or variable monthly fee for 
providing services and may receive an incentive fee based on the achievement of certain performance objectives. Professional 
service operators also generally charge fees for various ancillary services such as accounting support services, equipment leasing 
and consulting. Primary responsibilities under a management type contract include hiring, training and staffing personnel, and 
providing revenue collection, accounting, record-keeping, insurance and marketing services. The client is usually responsible for 
operating expenses associated with the client's operations, such as taxes, license and permit fees, insurance costs, payroll and 
accounts receivable processing and wages of personnel assigned to the operation, although some management type contracts, 
typically referred to as "reverse" management type contracts, require the professional service operator to pay certain of these cost 
categories but provide for payment to the operator of a larger management fee. Under a management type contract, the client 
usually is responsible for non-routine maintenance and repairs and capital improvements of the operation facility or location, such 
as structural and significant mechanical repairs. Management type contracts are typically for a term of one to three years (although 
the contracts may often be terminated, without cause, on 30-days' notice or less) and may contain renewal clauses.

Lease Type Contract

Under a lease type contract, the services operator generally pays to the client or property owner a fixed base rent or fee, percentage 
rent that is tied to the financial performance of the operation, or a combination of both. The professional services operator collects 
all  revenue  and  is  responsible  for  most  operating  expenses,  but  typically  is  not  responsible  for  major  maintenance,  capital 
expenditures or real estate taxes. In contrast to management type contracts, lease type contracts typically have longer terms of 
three to ten years, and often contain a renewal term and provide for a fixed payment to the client regardless of the facility's operating 
earnings. Many of these lease type contracts may be canceled by the client for various reasons, including development of the real 
estate for other uses, and other leases may be canceled by the client on as little as 30 days' notice without cause. Lease type 
contracts generally require larger capital investment by the services operator than do management type contracts and therefore 
tend to have longer contract periods.

General Business Trends

We  believe  that  our  clients  recognize  the  potential  for  parking  services,  parking  management,  ground  transportation  services, 
baggage services and other ancillary services to be a profit generator and/or a service differentiator to their respective customers.  
By outsourcing these services, they are able to capture additional profit and enhance the customer experience by leveraging the 
unique operational skills and controls that an experienced services company can offer. Our ability to consistently deliver a uniformly 
high level of services to our clients, including the use of various technological enhancements, allows us to maximize the profit and 
enhance the customer experience for our clients, thereby improving our ability to win contracts and retain existing clients.

4

Our Competitive Strengths

We believe we have the following key competitive strengths:

• 

A Leading Market Position with a Unique Value Proposition.    We are one of the leading providers of parking management, 
ground  transportation  services,  baggage  services  and  other  ancillary  services  to  commercial,  hospitality,  institutional, 
municipal and government, airports, airlines and cruise line clients across North America. These services include on-site 
parking management, valet parking, ground transportation services, facility maintenance, event logistics, baggage related 
services, remote airline check-in services, security services, municipal meter revenue collection and enforcement services, 
and consulting services.  We market and offer many of our services under our SP+ and Bags® brands, which reflect our 
ability to provide customized solutions and meet the varied demands of our diverse client base. We can augment our 
parking services by providing our clients with related services through our SP+ Parking, SP+ Facility Maintenance, SP
+ GAMEDAY, SP+ Transportation, SP+ Event Logistics, Bags® and, in certain sections of the United States and Canada, 
SP+  Security  service  lines,  thus  enabling  our  clients  to  efficiently  address  various  needs  through  a  single  vendor 
relationship. We believe our ability to offer a comprehensive range of services on a national basis is a significant competitive 
advantage and allows our clients to attract, service and retain customers, gain access to the breadth and depth of our 
service and process expertise, leverage our significant technology capabilities and enhance their financial operations and 
customer experience. 

•  Our Scale and Diversification.    Expanding our client base, industry vertical markets and geographic locations has enabled 
us to significantly enhance our operating efficiency over the past several years by standardizing processes and managing 
overhead. The ability to use our scale and purchasing power with vendors drives cost savings and benefits to our client 
base.

  Client  Base.  Our  clients  include  some  of  North America's  largest  private  and  public  owners,  municipalities, 
managers  and  developers  of  major  office  buildings,  residential  properties,  commercial  properties,  shopping 
centers and other retail properties, sports and special event complexes, hotels and resorts, healthcare facilities 
and medical centers, airports, airlines and cruise lines. 

Industry Vertical Markets.  We believe that our industry vertical market diversification, such as commercial real 
estate, residential communities, hotels and resorts, airports, airlines, cruise lines, healthcare facilities and medical 
centers, seaports, municipalities and government facilities, commercial real estate, residential communities, retail 
operations, large event venues, and colleges and universities, allows us to minimize our exposure to industry-
specific  seasonality  and  volatility.  We  believe  that  the  breadth  of  end-markets  we  serve  and  the  depths  and 
diversity of services we offer to those end-markets provide us with a broader base of clients that we can target.

  Geographic Locations.  We have a diverse geographic footprint that includes operations in 45 states, the District 

of Columbia, Puerto Rico and three Canadian provinces as of December 31, 2018. 

• 

• 

• 

Stable Client Relationships.    We have a track record of providing our clients with consistent, value-added and high quality 
services and customer experience.  We continue to see a trend in outsourcing to professional service providers; we believe 
this trend has meaningful benefits to companies like ours, which has a national footprint and scale, extensive industry 
experience, broad process capabilities, and a demonstrated ability to create value for our clients.

Established  Platform  for  Future  Growth.    We  have  invested  resources  and  developed  a  national  infrastructure  and 
technology platform that is complemented by significant management expertise, which enables us to scale our business 
for future growth effectively and efficiently.  We have the ability to transition into local service operations very quickly, from 
the simplest to the most complex operation, and have experience working with incumbent professional service operators 
to implement smooth and efficient takeovers and integrate new local professional service operations seamlessly into our 
existing operations.

Predictable Business Model.    We believe that our business model provides us with a measure of insulation from broader 
economic cycles, because a significant portion of our locations operate on management type contracts, that for the most 
part, are not dependent upon the financial performance of the client's operation. 

•  Highly Capital Efficient Business with Attractive Cash Flow Characteristics.    Our business generates attractive cash flow 

due to negative working capital dynamics and our low capital expenditure requirements. 

• 

Focus on Operational Excellence and Human Capital Management.    Our culture and training programs place a continuing 
focus on excellence in the execution of all aspects of day-to-day operations. This focus is reflected in our ability to deliver 
to  our  clients  professional,  high-quality  services  through  well-trained,  service-oriented  personnel,  which  we  believe 
differentiates us from our competitors. To support our focus on operational excellence, we manage our human capital 
through a comprehensive, structured program that evaluates the competencies and performance of all of our key operations 
and administrative support personnel on an annual basis.  We have also dedicated significant resources to human capital 
management, providing comprehensive training for our employees, delivered primarily through the use of our web-based 
SP+ University™ learning management system, which promotes customer service and client retention in addition to 
providing our employees with continued training and career development opportunities.

5

 
• 

Focus on Operational Safety Initiatives.    Our culture and training programs continue to focus on various safety initiatives 
and disciplines throughout the organization, as we implement an integrated approach for continuous improvement in our 
risk and safety programs.  We have also dedicated significant resources to our risk and safety programs by providing 
comprehensive training for our employees, delivered primarily through the use of our web-based SP+ University™ learning 
management system, on-site training and our SP+irit in Safety newsletters.  

Our Growth Strategy

Building on these competitive strengths, we believe we are well positioned to execute on the following growth strategies:

•  Grow Our Business in Existing Geographic Markets.    Our strategy is to capitalize on economies of scale and operating 
efficiencies by expanding our business in our existing geographic markets, especially in our core markets. As a given 
geographic  market  achieves  a  threshold  operational  size,  we  typically  will  establish  a  local  office  in  order  to  promote 
increased  operating  efficiency  by  enabling  local  managers  to  use  a  common  staff  for  recruiting,  training  and  human 
resources support. This concentration of operating locations allows for increased operating efficiency and superior levels 
of customer service and retention through the accessibility of local managers and support resources.

• 

Increase Penetration in Our Current Industry Vertical Markets.    We believe that a significant opportunity exists for us to 
further expand our presence into certain industry vertical markets, such as airports and aviation, colleges and universities, 
healthcare, municipalities, hospitality and event services. In order to effectively target these markets, we have implemented 
a go-to-market strategy of aligning our business by industry vertical markets and branding our domain expertise through 
our SP+ and Bags® designations to highlight the specialized expertise, competencies and services that we provide to 
meet the needs of each particular industry and customer. Our recognized SP+ brand, which emphasizes our specialized 
market expertise and distinguishes our ancillary service lines from traditional parking, includes a broad array of our operating 
divisions such as, SP+ Commercial Services, SP+ Airport Services, SP+ GAMEDAY, SP+ Healthcare Services, SP
+ Hospitality Services, SP+ Municipal Services, SP+ Office Services, SP+ Residential Services, SP+ Retail Services, 
and  SP+  University  Services,  which  further  highlight  the  market-specific  subject  matter  expertise  that  enables  our 
professionals to meet the varied demands of our clients. 

• 

Expand and Cross-Sell Additional Services to Drive Incremental Revenue.    We believe we have significant opportunities 
to further strengthen our relationships with existing clients, and to attract new clients, by continuing to cross-sell value-
added services that complement our core service operations.

•  Grow and Expand Cross-Selling Bags Services.    Bags® is a leading provider of baggage services, remote airline check-
in services, and other related services, primarily to airline, airport, sea ports, cruise lines and hotels and resorts. Bags 
combines  exceptional  customer  service  with  innovative  technologies  to  provide  these  value-add  client  and  customer 
services. We believe the acquisition of Bags allows us further cross-sell the aforementioned services that Bags provides 
to our existing clients within the aviation, hospitality, commercial markets and for us to cross-sell parking services and 
ground transportation services and other ancillary services to our existing Bags®  clients. Our emphasis on these innovative 
services will continue to drive value with our clients and allow us to expand our footprint into multiple markets. 

• 

• 

• 

Expand Our Geographic Platform.    We believe that opportunities exist to further develop new geographic markets through 
new  contracts,  acquisitions,  alliances,  joint  ventures  or  partnerships.  Clients  who  outsource  the  management  of  their 
operations  and  professional  services  often  have  a  presence  in  a  variety  of  urban  markets  and  seek  to  outsource  the 
management of their operations to a national provider. We continue to focus on leveraging relationships with existing 
clients that have locations in multiple markets as one potential entry point into developing new core markets.

Focus on Operational Efficiencies to Further Improve Profitability.    We have invested substantial resources in information 
technology and continually seek to consolidate various corporate functions where possible in order to improve our processes 
and service offerings. In addition, we will continue to evaluate and improve our human capital management to ensure a 
consistent and high-level of service for our clients. The initiatives undertaken to date in these areas have improved our 
cost structure and enhanced our financial strength, which we believe will continue to yield future benefits. SP+ Remote 
Management Services allows us to provide remote management services, whereby personnel are able to monitor revenue 
and  other  aspects  of  an  operation  and  provide  24-hour-a-day  customer  assistance  (including  remedying  equipment 
malfunctions at a facility) by using off-site personnel and equipment. We have begun expanding the facilities where our 
remote management technology is installed. We expect this business to grow as clients focus on improving the profitability 
of their operations by decreasing labor costs at their locations through remote management services.

Pursue Opportunistic, Strategic Acquisitions.    The outsourced professional services industry remains fragmented and 
presents a significant opportunity for us. Given the scale in our existing operating platform, we have a demonstrated ability 
to successfully identify, acquire and integrate strategic acquisitions such as Bags.  We will continue to selectively pursue 
acquisitions and joint venture investment opportunities that help us acquire scale or further enhance our service capabilities.

6

•  Grow and Expand the Hospitality Business.    SP+ Hospitality Services is a leader in the valet industry, and management 
continues to believe there is significant opportunity to use SP+'s capabilities to further develop a national valet business. 
Our objective is to focus on the most important aspects of the valet business promptly upon obtaining a new location, from 
the first contact with a potential customer to the execution of our services. Given the importance of neat, clean and polite 
service, the success of our valet business is dependent upon ensuring that its valet associates deliver excellent service 
every day. To accomplish this objective, our SP+ University Services™ provides training to its valet associates. SP+
University Services™ continuously provides training to our valet professionals to become an integrated extension of our 
clients' staff and blend seamlessly into the overall hospitality experience. 

Business Development

Our efforts to attract new clients are primarily concentrated in and coordinated by a dedicated business development group, whose 
background and expertise is in the field of sales and marketing, and whose financial compensation is determined to a significant 
extent by their business development success. This business development group is responsible for forecasting sales, maintaining 
a pipeline of prospective and existing clients, initiating contacts with such clients, and then following through to coordinate meetings 
involving those clients and the appropriate members of our operations hierarchy. By concentrating our sales efforts through this 
dedicated group, we enable our operations personnel to focus on achieving excellence in our operations, and maximizing our clients' 
profits, enhancing customer experience, and increasing our own profitability.

We also place a specific focus on marketing and client relationship efforts that pertain to those clients having a large regional or 
national presence.  Accordingly, we assign a dedicated executives to those clients to manage the overall client relationship, address 
any existing portfolio issues as well as to reinforce existing and develop new account relationships, and to take any other action 
that may further our business development interests.

Competition

We  face  competition  from  large  national  competitors  and  numerous  smaller,  locally  owned  independent  professional  service 
providers and operators, operating an array of service offerings and professional service solutions, which may include developers, 
hotels and resorts, airports, airlines, cruise lines, national services companies and other institutions that may elect to internally 
manage their own professional services.  Additionally, technological factors that improve ride-sharing capabilities and increase the 
use of parking aggregators can impact our parking and parking management business. Some of our present and potential competitors 
have or may obtain greater financial and marketing resources than we have, which may negatively impact our ability to retain 
existing contracts and gain new contracts. We also face significant competition in our efforts to provide ancillary services such as 
shuttle bus services and on-street parking enforcement because of the number of large companies that specialize in these services. 

We believe that we compete for management contract type clients based on a variety of factors, including fees charged for services, 
ability to generate revenues and control expenses for clients, accurate and timely reporting of operational results, providing high 
quality customer service and customer experience, and the ability to anticipate and respond to industry changes.  Factors that affect 
our ability to compete for lease contract type locations include the ability to make financial commitments, long-term financial stability, 
and the ability to generate revenues and control expenses. Factors affecting our ability to compete for employees include wages, 
benefits and working conditions.

Support Operations

We maintain regional and city offices throughout the United States, Canada and Puerto Rico in order to support approximately 
23,500 employees. These offices serve as the centralized locations through which we provide the employees to staff our professional 
services as well as the on-site and support management staff to oversee those operations. Our administrative staff accountants 
are primarily based in those same offices and facilitate the efficient, accurate and timely production and delivery of client deliverables, 
such as monthly reporting, etc.  Having these all-inclusive operations and accounting teams located in regional and city offices 
throughout the United States, Canada and Puerto Rico allows us to add new professional services for new and existing clients in 
a seamless and cost-efficient manner.

Our overall basic corporate functions in the areas of finance, human resources, risk management, legal, purchasing and procurement, 
general administration, strategy and information and technology are based in our Chicago corporate office and the Nashville and 
Orlando support offices.

Employees

As of December 31, 2018, we employed approximately 23,500 individuals, including 14,200 full-time and 9,300 part-time employees, 
and  as  of  December 31,  2017,  we  employed  20,800 individuals,  including  13,100  full-time  and  7,700  part-time  employees. 
Approximately 27% of our employees are covered by collective bargaining agreements and represented by labor unions, which 
include various local operational employees. Various union locals represent local operational employees in the following cities: 
Akron (OH), Baltimore, Birmingham, Boston, Buffalo, Burbank, Chicago, Cincinnati, Cleveland, Dallas, Denver, Detroit, Flint, Kansas 
City, Las Vegas, Los Angeles, Manchester (NH), Meadowlands, Miami, New York City, Newark, Oakland, Ontario (Canada), Oxon 
Hill, Philadelphia, Pittsburgh, Portland, Providence, Richmond, San Diego, San Francisco, San Jose, San Juan (Puerto Rico), Santa 
Ana, Santa Monica, Seattle, Washington, D.C. and Windsor Locks. 

7

We are frequently engaged in collective bargaining negotiations with various union locals. No single collective bargaining agreement 
covers a material number of our employees. We believe that our employee relations are generally good.

Insurance

We  purchase  comprehensive  liability  insurance  covering  certain  claims  that  occur  in  the  operations  that  we  lease  or  manage 
including coverage for general/garage liability, garage keepers legal liability, and auto liability. In addition, we purchase workers' 
compensation insurance for all eligible employees and umbrella/excess liability coverage. Under our various liability and workers' 
compensation insurance policies, we are obligated to pay directly or reimburse the insurance carrier for the deductible / retention 
amount for each loss covered by our general/garage liability, our automobile liability, our workers' compensation, and our garage 
keepers legal liability policy. As a result, we are effectively self-insured for all claims up to the deductible / retention amount for each 
loss. We also purchase property insurance that provides coverage for loss or damage to our property and in some cases our clients' 
property, as well as business interruption coverage for lost operating income and certain associated expenses. Because of the size 
of the operations covered and our claims experience, we purchase insurance policies at prices that we believe represent a discount 
to the prices that would typically be charged to clients on a stand-alone basis. The clients for whom we provide professional services 
pursuant to management type contracts have the option of purchasing their own liability insurance policies (provided that we are 
named as an additional insured party), but historically most of our clients have chosen to obtain insurance coverage by being named 
as additional insureds under our master liability insurance policies. Pursuant to our management type contracts, we charge those 
clients an allocated portion of our insurance-related costs.

We provide group health insurance with respect to eligible full-time employees (whether they work at leased facilities, managed 
facilities or in our support offices). We self-insure the cost of the medical claims for these participants up to a stop-loss limit. Pursuant 
to our management type contracts, we charge those clients an allocated portion of our insurance-related costs.

Regulation

Our business is subject to numerous federal, state and local laws and regulations, and in some cases, municipal and state authorities 
directly regulate parking facilities. Our facilities in New York City are, for example, subject to extensive governmental restrictions 
concerning automobile capacity, pricing, structural integrity and certain prohibited practices. Many cities impose a tax or surcharge 
on parking services, which generally range from 10% to 50% of revenues collected. We collect and remit sales/parking taxes and 
file tax returns for and on behalf of our clients and ourselves. We are affected by laws and regulations that may impose a direct 
assessment on us for failure to remit sales/parking taxes or to file tax returns for ourselves and on behalf of our clients.

Under various federal, state and local environmental laws, ordinances and regulations, a current or previous owner or operator of 
real property may be liable for the costs of removal or remediation of hazardous or toxic substances on, under or in such property. 
Such laws typically impose liability without regard to whether the owner or operator knew of, or was responsible for, the presence 
of such hazardous or toxic substances. In connection with the operation of parking facilities, we may be potentially liable for any 
such costs.

Several state and local laws have been passed in recent years that encourage car-pooling and the use of mass transit or impose 
certain restrictions on automobile usage. These types of laws have adversely affected our revenues and could continue to do so 
in the future. For example, the City of New York and Boston imposed restrictions in the wake of terrorist attacks, which included 
street closures, traffic flow restrictions and a requirement for passenger cars entering certain bridges and tunnels to have more 
than one occupant during the morning rush hour. It is possible that cities could enact new or additional measures such as higher 
tolls, increased taxes and vehicle occupancy requirements in certain circumstances, which could adversely impact us. We are also 
affected by zoning and use restrictions and other laws and regulations that are common to any business that deals with real estate.

In addition, we are subject to laws generally applicable to businesses, including but not limited to federal, state and local regulations 
relating  to  wage  and  hour  matters,  employee  classification,  mandatory  healthcare  benefits,  unlawful  workplace  discrimination, 
human rights laws and whistle blowing. Several cities in which we have operations either have adopted or are considering the 
adoption of so-called "living wage" ordinances, which could adversely impact our profitability by requiring companies that contract 
with local governmental authorities and other employers to increase wages to levels substantially above the federal minimum wage. 
In addition, we are subject to provisions of the Occupational Safety and Health Act of 1970, as amended ("OSHA"), and related 
regulations. Any actual or alleged failure to comply with any regulation applicable to our business or any whistle-blowing claim, 
even if without merit, could result in costly litigation, regulatory action or otherwise harm our business, financial condition and results 
of operations.

In connection with ground transportation services and certain airline and cruise line transportation, baggage services and remote 
airline  check-in  services  provided  to  our  clients,  the  U.S.  Department  of  Transportation,  including  the  Transportation  Security 
Administration (TSA) and Department of Homeland Security, and various federal and state agencies, exercise broad powers over 
these certain transportation services, including shuttle bus operations, baggage delivery services, and remote airline check-in, 
licensing and authorizations, safety, training and insurance requirements. Our employees must also comply with the various safety 
and fitness regulations promulgated by the U.S. Department of Transportation and other federal agencies, including those related 
to minimum training hours and requirements, drug and alcohol testing and service hours. We may become subject to new and more 
restrictive federal and state regulations. Compliance with such regulations may increase our operating costs. 

8

We are also subject to consumer credit laws and credit card industry rules and regulations relating to the processing of credit card 
transactions, including the Fair and Accurate Credit Transactions Act and the Payment Card Data Security Standard. These laws 
and these industry standards impose substantial financial penalties for non-compliance.

Various other governmental regulations affect our operation of parking facilities, both directly and indirectly, including the Americans 
with Disabilities Act (the "ADA"). Under the ADA, all public accommodations, including parking facilities, are required to meet certain 
federal requirements related to access and use by disabled persons. For example, the ADA requires parking facilities to include 
handicapped spaces, headroom for wheelchair vans, attendants' booths that accommodate wheelchairs and elevators that are 
operable by disabled persons. When negotiating management type contracts and lease type contracts with clients, we generally 
require that the property owner contractually assume responsibility for any ADA liability in connection with the property. There can 
be no assurance, however, that the property owner has assumed such liability for any given property and there can be no assurance 
that we would not be held liable despite assumption of responsibility for such liability by the property owner. Management believes 
that the parking facilities we operate are in substantial compliance with ADA requirements.

Regulations by the Federal Aviation Administration (the "FAA") may affect our business. The FAA generally prohibits parking within 
300 feet of airport terminals during times of heightened alert. The 300 foot rule and new regulations may prevent us from using a 
number of existing spaces during heightened security alerts at airports. Reductions in the number of parking spaces may reduce 
our gross profit and cash flow for both our leased facilities and those facilities we operate under management type contracts.

Intellectual Property

SP Plus® and the SP+® and the SP+ logo, SP+ GAMEDAY®, Innovation In Operation®, Standard Parking® and the Standard 
Parking  logo,  CPC®,  Central  Parking  System®,  Central  Parking  Corporation®,  USA  Parking®,  Focus  Point  Parking®, Allright 
Parking®  and  Bags®,  are  service  marks  registered  with  the  United  States  Patent  and Trademark  Office.  In  addition,  we  have 
registered the names and, as applicable, the logos of all of our material subsidiaries and divisions as service marks with the United 
States Patent and Trademark Office or the equivalent state registry. We invented the Multi-Level Vehicle Parking Facility musical 
Theme Floor Reminder System. We have also registered the copyright rights in our proprietary software, such as Client View©, 
Hand Held Program©, License Plate Inventory Programs© and ParkStat© with the United States Copyright Office. We also own 
the URL parking.com and maketraveleasier.com. We deem our registered service marks to be important, but not critical to our 
business and marketing efforts.

Corporate Information

Our Annual Report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K and amendments to those reports 
filed  or  furnished  pursuant  to  Section 13(a)  or  15(d)  of  the  Securities  Exchange  Act  of  1934  are  available  free  charge  at 
www.spplus.com as soon as reasonably practicable after we file such material with, or furnish it to, the Securities and Exchange 
Commission ("SEC"). We provide references to our website for convenience, but our website is not incorporated into this or any of 
our other filings with the SEC.

9

Item 1A.    Risk Factors

The following discussion of risk factors contains forward-looking statements. These risk factors may be important to understanding 
any  statement  in  this  Form 10-K  or  elsewhere.  The  following  information  should  be  read  in  conjunction  with  Part II,  Item 7. 
"Management's  Discussion  and  Analysis  of  Financial  Condition  and  Results  of  Operations"  and  the  Consolidated  Financial 
Statements and related notes in Part IV, Item 15. "Exhibits and Financial Statement Schedules" of this Form 10-K.

The business, financial condition and operating results of the Company can be affected by a number of factors, whether currently 
known or unknown, including but not limited to those described below. Any one or more of such factors could directly or indirectly 
cause the Company's actual results of operations and financial condition to vary materially from past or anticipated future results 
of operations and financial condition. Any of these factors, in whole or in part, could materially and adversely affect the Company's 
business, financial condition, results of operations and stock price.

Because of the following factors, as well as other factors affecting the Company's financial condition and operating results, past 
financial  performance  should  not  be  considered  to  be  a  reliable  indicator  of  future  performance,  and  investors  should  not  use 
historical trends to anticipate results or trends in future periods.

We are subject to intense competition that could constrain our ability to gain business and adversely impact our profitability.

We believe that competition is intense in the parking facility management, valet, ground transportation services, event management 
and baggage delivery businesses including other ancillary services that we offer.  Providers of similar services have traditionally 
competed on the basis of cost and quality of service.  As we have worked to establish ourselves as principal leaders of the industry, 
we compete predominately on the basis of high levels of service and strong relationships.  We may not be able to, or may choose 
not to compete with certain competitors on the basis of price.  As a result, a greater proportion of our clients may switch to other 
service providers or elect to self-manage the services we provide.

The low cost of entry into these businesses has led to strongly competitive, fragmented markets consisting of various sized entities, 
ranging from small local or single lot operators to large regional and national businesses and multi-facility operators, as well as 
governmental entities and companies that can perform themselves, one or more of the services we provide.  Regional and local-
owned and operated companies may have additional insights into local or smaller markets and significantly lower labor and overhead 
costs, providing them with a competitive advantage in those regards.  Competitors may also be able to adapt more quickly to 
changes in customer requirements, devote greater resources to the promotion and sale of their services or develop technology that 
is as or more successful than our technology. 

We provide nearly all of our services under contracts, many of which are obtained through competitive bidding, and many of our 
contracts require that our clients pay certain costs at specified rates.  Our management type contracts are typically for a term of 
one to three years, although the contracts may often be terminated, without cause, on 30-days' notice or less, giving clients regular 
opportunities to attempt to negotiate a reduction in fees or other allocated costs. Any loss of a significant number of clients could 
in the aggregate materially adversely affect our operating results. We may experience higher operating costs related to changes 
in laws and regulations regarding employee benefits, employee minimum wage, and other entitlements promulgated by federal, 
state  and  local  governments  or  as  a  result  of  increased  local  wages  necessary  to  attract  employees  due  to  changes  in  the 
unemployment rate.  If actual costs exceed the rates specified in the contacts or we are unable to renegotiate our specified rates 
in our contracts, our profitability may be negatively affected. Furthermore, these strong competitive pressures could impede our 
success in bidding for profitable business and our ability to increase prices even as costs rise, thereby reducing margins.

Changing consumer preferences may lead to a decline in parking demand, which could have a material adverse impact 
on our business, financial condition and results of operations.

Ride sharing services such as Uber and Lyft and car sharing services like Zipcar, along with the potential for driverless cars, may 
lead to a decline in parking demand in cities and urban areas. While we devote considerable effort and resources to analyze and 
respond to consumer preference and changes in the markets in which we operate, consumer preferences cannot be predicted with 
certainty and can change rapidly. Changes in consumer behaviors by using mobile phone applications and on-line parking reservation 
services that help drivers reserve parking with garage, lots and individual owner spaces cannot be predicted with certainty and 
could change current customers' parking preferences and may have an impact to the pricing customers are willing to pay. Additionally, 
urban congestion and congestion pricing due to the aforementioned ride sharing services, or state and local laws that have been 
or may be passed encouraging carpooling and use of mass transit systems may negatively impact parking demand and pricing 
that a customer would be willing to pay. If we are unable to anticipate and respond to trends in the consumer marketplace and the 
industry,  including  but  not  limited  to  market  displacement  by  livery  service  companies,  car  sharing  companies  and  changing 
technologies, it could constrain our business and have a material and adverse impact on our business, financial condition and 
results of operations.

10

Our business success depends on our ability to preserve client relationships. 

We primarily provide services pursuant to agreements that are cancelable by either party upon 30-days’ notice. As we generally 
incur higher initial costs on new contracts, our business associated with long-term client relationships is generally more profitable 
than short-term client relationships. Managing our existing client relationships, including those client relationships acquired as a 
result of a business acquisition, is an important factor in contributing to our business success.  If we lose a significant number of 
existing clients, or fail to win new clients, our profitability could be negatively impacted, even if we gain equivalent revenues from 
new clients or through client relationships acquired by acquisition.

We may have difficulty obtaining coverage for certain insurable risks or obtaining coverage for certain insurable risks at 
a reasonable cost, and we are subject to volatility associated with our high deductible / retention insured and self-insured 
programs including the possibility that changes in estimates of ultimate insurance losses could result in a material charges 
against our operating results.

We use a combination of insured and self-insured programs to cover workers' compensation, general/garage liability, automobile 
liability, property damage and other insurable risks and we provide liability and workers' compensation insurance coverage consistent 
with our obligations to our clients under our various contracts.  We are responsible for claims in excess of our insurance policies' 
limits, and while we endeavor to purchase insurance coverage that is appropriate to our assessment of risk, we are unable to predict 
with certainty the frequency, nature or magnitude of claims or direct or consequential damages.  If our insurance proves to be 
inadequate or unavailable our business may be negatively affected.

We are obligated to reimburse our insurance carriers for, or pay directly, each loss incurred up to the amount of a specified deductible 
or self-insured retention amount. We also purchase property insurance that provides coverage for loss or damage to our property, 
and in some cases our clients' property, as well as business interruption coverage for lost operating income and certain associated 
expenses. The deductible or retention applicable to any given loss under the property insurance policies varies based upon the 
insured values and the peril that causes the loss. Our financial statements reflect our funding of all such obligations based upon 
guidance and evaluation received from third-party insurance professionals. There can be no assurance, however, that the ultimate 
amount of our obligations will not exceed the amount presently funded or accrued, in which case we would need to set aside 
additional funds to reserve for any such excess.    

The determination of required insurance reserves is dependent upon significant actuarial judgments.  We use the results of actuarial 
studies to estimate insurance rates and insurance reserves for future periods and adjust reserves as appropriate for the current 
year and prior years.  Changes in insurance reserves as a result of periodic evaluations of the liabilities can cause swings in operating 
results that may not be indicative of the operations of our ongoing business.  Actual experience related to our insurance reserves 
can cause us to change our estimates for reserves and any such changes may materially impact results, causing significant volatility 
in our operating results.  Additionally, our obligations could increase if we receive a greater number of insurance claims, or if the 
severity of, or the administrative costs associated with, those claims generally increase.

Recent consolidation of entities in the insurance industry could impact our ability to obtain or renew policies at competitive rates. 
Should we be unable to obtain or renew our excess, umbrella, or other commercial insurance policies at competitive rates, it could 
have a material adverse impact on our business, as would the occurrence of catastrophic uninsured claims or the inability or refusal 
of our insurance carriers to pay otherwise insured claims.  Further, to the extent that we effectively self-insure our losses, deterioration 
in our loss control and/or our continuing claim management efforts could increase the overall costs of claims within our retained 
limits.  A material change in our insurance costs due to changes in frequency of claims, the severity of claims, the costs of excess/
umbrella premiums, regulatory changes, or consolidation of entities within the insurance industry could have a material adverse 
effect on our financial position, results of operations, or cash flows.

We do not maintain insurance coverage for all possible risks.

We maintain a comprehensive portfolio of insurance policies to help protect us against loss or damage incurred from a wide variety 
of insurable risks. Each year, we review with our professional insurance advisers whether the insurance policies and associated 
coverages that we maintain are sufficient to adequately protect us from the various types of risk to which we are exposed in the 
ordinary course of business. That analysis takes into account various pertinent factors such as the likelihood that we would incur 
a material loss from any given risk, as well as the cost of obtaining insurance coverage against any such risk.  In addition, there 
can be no assurance that we will not sustain material losses resulting from an issue where our insurance coverage is believed to 
be sufficient, but such coverage is either inadequate or we cannot access the coverage.  Either of these scenarios may result in a 
material adverse impact on our results of operations.

11

Risks relating to our acquisition strategy may adversely impact our results of operations.

In the past, a significant portion of our growth has been generated by acquisitions, and we expect to continue to acquire businesses 
in the future as part of our growth strategy. A slowdown in the pace or size of our acquisitions could lead to a slower growth rate. 
There can be no assurance that any acquisition we make, including Bags, will provide us with any of the benefits that we anticipate 
when entering into the transaction, particularly acquisitions in adjacent professional services. The process of integrating an acquired 
business may create unforeseen difficulties and expenses. The areas in which we may face risks in connection with any potential 
acquisition of a business include, but are not limited to:

• 

• 

failure of acquired business to perform in-line with management expectations or acquisition models;

revenue synergies and our ability to cross-sell service offerings to existing clients may be different than management's 
expectations;

• 

costs of integrating the business or synergies anticipated could be different than management's expectations;

•  management time and focus may be diverted from operating our business to acquisition integration;

• 

• 

• 

• 

• 

• 

• 

• 

the time frame for integration could be delayed and the related costs may exceed management's expectations;

clients or key employees of an acquired business may not remain, which could negatively impact our ability to grow that 
acquired business;

integration  of  the  acquired  business’s  accounting,  information  technology,  human  resources,  and  other  administrative 
systems may fail to permit effective management and expense reduction;

implementing internal controls, procedures, and policies appropriate for a public company in an acquired business that 
lacked some of these controls, procedures, and policies may fail;

acquired entities may not have in place all the necessary controls as required by the SEC and the Public Accounting 
Oversight Board;

integrating financial reporting policies in compliance with the SEC and other regulatory bodies may create adverse costs, 
time and resources for our financial personnel;

integrating  acquired  entities  into  our  internal  control  over  financial  reporting  has  required  and  will  continue  to  require 
significant time and resources from our management and other personnel and increase our compliance costs;

additional indebtedness incurred as a result of an acquisition may impact our financial position, results of operations, and 
cash flows; and

• 

unanticipated or unknown liabilities may arise relating to the acquired business.

Our management type contracts and lease type contracts expose us to certain risks.

The loss or renewal on less favorable terms of a substantial number of management type contracts or lease type contracts could 
have a material adverse effect on our business, financial condition and results of operations. A material reduction in the operating 
income associated with the integrated services we provide under management type contracts and lease type contracts could have 
a material adverse effect on our business, financial condition and results of operations. Our management type contracts are typically 
for a term of one to three years, although the contracts may often be terminated, without cause, on 30-days' notice or less, giving 
clients regular opportunities to attempt to negotiate a reduction in fees or other allocated costs. Any loss of a significant number of 
clients could in the aggregate materially adversely affect our operating results.

We are particularly exposed to increases in costs for locations that we operate under lease type contracts because we are generally 
responsible for all the operating expenses of our leased locations. During the first and fourth quarters of each year, seasonality 
generally impacts our performance with regard to moderating revenues, with the reduced levels of travel most clearly reflected in 
the parking activity associated with our airport and hotel businesses as well as increases in certain costs of parking services, such 
as snow removal, all of which negatively affects gross profit.

Deterioration in economic conditions in general could reduce the demand for our services and, as a result, reduce our 
earnings and adversely affect our financial condition.

Adverse changes in global, national and local economic conditions could have a negative impact on our business.  Adverse economic 
conditions may result in client's customers reducing their discretionary spending, which includes travel and leisure spending. Because 
a portion of our revenue is tied to the volume of airline passengers, hotel guests, retail shoppers and sports event attendees, our 
business could be adversely impacted by the curtailment of business travel, personal travel or discretionary spending caused by 
unfavorable  changes  in  economic  conditions  and/or  consumer  confidence. Adverse  changes  in  local,  regional,  national  and 
international economic conditions could depress prices for our services or cause clients to cancel agreements for the services we 
provide to our clients and their customers.   

12

In addition, our business operations tend to be concentrated in large urban areas. Many of our customers are workers who commute 
by car to their places of employment in these urban centers or who use services in the travel and leisure industry. Our business 
could be materially adversely affected to the extent that weak economic conditions or demographic factors have resulted in the 
elimination of jobs and high unemployment in these large urban areas. In addition, increased unemployment levels, the movement 
of white-collar jobs from urban centers to suburbs or out of North America entirely, increased office vacancies in urban areas, 
movement toward home office alternatives or lower consumer spending could reduce consumer demand for our services.

We are increasingly dependent on information technology, and potential disruption, cyber-attacks, cyber-terrorism and 
security breaches to our technology, or our third-party providers and clients, or the compromise of our data, present risks 
that could harm our business.

We are increasingly centralized and dependent on automated information technology systems to manage and support a variety of 
business processes and activities. In addition, a portion of our business operations is conducted electronically, increasing the risk 
of attack or interception that could cause loss or misuse of data, system failures, disruption of operations, unauthorized malware, 
computer or system viruses, or the compromise of data, such as theft of intellectual property or inappropriate disclosure of confidential, 
proprietary or personal information. 

Furthermore, while we continue to devote significant resources to monitoring and updating our systems and implementing information 
security measures to protect our systems, there can be no assurance that any controls or procedures that we have in place will be 
sufficient to protect us from security breaches.  Improper activities by third parties, exploitation of encryption technology, new data-
hacking tools and discoveries and other events or developments may result in a future compromise or breach of our networks, 
payment card terminals or other payment systems. In particular, the techniques used by criminals to obtain unauthorized access 
to sensitive data change frequently and often are not recognized until launched against a target. Accordingly, we may be unable 
to anticipate these techniques or implement adequate preventative measures. 

Additionally,  our  systems  are  subject  to  damage  or  interruption  from  system  conversions,  power  outages,  computer  or 
telecommunications failures, computer viruses and malicious attack, security breaches and catastrophic events.  If our systems 
are damaged or fail to function properly, we may incur substantial repair and/or replacement costs, experience data loss or theft 
and impediments to our ability to manage customer transactions, which could adversely affect our operations and our results of 
operations. The occurrence of acts of cyber terrorism such as website defacement, denial of automated payment services, sabotage 
of our proprietary on-demand technology or the use of electronic social media to disseminate unfounded or otherwise harmful 
allegations to our reputation, could have a material adverse effect on our business. Any disruptions to our information technology 
systems,  breaches  or  compromise  of  data  and/or  misappropriation  of  information  could  result  in  lost  sales,  negative  publicity, 
litigation,  violation  of  privacy  laws  or  business  interruptions  or  damage  to  our  reputation  could  negatively  impact  our  financial 
condition and results of operations. While we maintain insurance coverage that may, subject to policy terms and conditions, cover 
certain aspects of cyber risks, such insurance coverage may be insufficient to cover all losses potentially incurred and would not 
remedy damage to our reputation.  We have also implemented additional security measures including, for example, forcing our 
vendors to use two-factor authentication for remote access.

We do not have control over security measures taken by third-party vendors hired by our clients to prevent unauthorized access 
to electronic and other confidential information. There can be no assurance that other third-party payment processing vendors will 
not suffer a similar attack in the future, that unauthorized parties will not gain access to personal financial information, or that any 
such incident will be discovered in a timely manner.

We have incurred indebtedness that could adversely affect our financial condition.

In November 2018, we entered into a new credit facility (the "Senior Credit Facility").  The Senior Credit Facility provides for a 
senior secured $325.0 million revolving credit facility and a $225.0 million term loan which is scheduled to mature in November 
2023.  The facility is secured by a lien on all of our assets.  Failure to comply with covenants or to meet payment obligations 
under our credit facility could result in an event of default which, if not cured or waived, could result in the acceleration of 
outstanding debt obligations. 

We may incur additional indebtedness in the future, which could cause the related risks to intensify. We may need to refinance all 
or a portion of our indebtedness on or before their respective maturities. We cannot assure you that we will be able to refinance 
any of our indebtedness, including indebtedness under our Senior Credit Facility, on commercially reasonable terms or at all. If we 
are unable to refinance our debt, we may default under the terms of our indebtedness, which could lead to an acceleration of debt 
repayment. We do not expect that we could repay all of our outstanding indebtedness if the repayment of such indebtedness was 
accelerated.    If  adequate  capital  is  not  available  to  us  and  our  internal  sources  of  liquidity  prove  to  be  insufficient,  or  if  future 
financings  require  more  restrictive  covenants,  such  combination  of  events  could  adversely  affect  our  ability  to  (i)  acquire  new 
businesses or enter new markets, (ii) service or refinance our existing debt, (iii) make necessary capital investments and (iv) make 
other expenditures necessary for the ongoing conduct of our business.

13

Adverse litigation judgments or settlements resulting from legal proceedings in which we may be involved in the normal 
course of business could adversely affect our operations and financial condition.

In the normal course of business, we are from time to time involved in various legal proceedings. The outcome of these legal 
proceedings cannot be predicted.  It is possible that an unfavorable outcome of some or all of the matters could cause us to incur 
substantial liabilities that may have a material adverse effect upon our financial condition and results of operations. Any significant 
adverse litigation, judgments or settlements could have a negative effect on our business, financial condition and results of operations.  
Because our business employs a significant number of employees, we incur risks that these individuals will make claims against 
us for violating various employment-related federal, state and local laws.  Some or all of these claims may lead to litigation, including 
class action litigation, and these matters may cause us to incur negative publicity with respect to these alleged claims.  Additionally, 
there are risks to all employees in some states, such as California, resulting from new and unanticipated judicial interpretations of 
existing laws and the application of those new interpretations of existing laws and the application of those new interpretations 
against employers on a retroactive basis.  

We must comply with public and private regulations that may impose significant costs on us.

Under various federal, state and local environmental laws, ordinances and regulations, current or previous owners or operators of 
real property may be liable for the costs of removal or remediation of hazardous or toxic substances on, under or in their properties. 
This applies to properties we either own or operate. These laws typically impose liability without regard to whether the owner or 
operator knew of, or was responsible for, the presence of such hazardous or toxic substances. We may be potentially liable for 
such costs as a result of our operation of parking facilities. Additionally, we hold a partial ownership interest in four of these parking 
facilities, and companies that we acquired in previous years may have owned a large number of properties that we did not acquire. 
We may now be liable for such costs as a result of such previous and current ownership. In addition, from time to time we are 
involved in environmental issues at certain locations or in connection with our operations. The cost of defending against claims of 
liability, or remediation of a contaminated property, could have a material adverse effect on our business, financial condition and 
results of operations. In addition, several state and local laws have been passed in recent years that encourage carpooling and the 
use of mass transit. Laws and regulations that reduce the number of cars and vehicles being driven could adversely impact our 
business.

In connection with ground transportation services and certain transportation and baggage services provided to our clients, including 
shuttle  bus  operations,  baggage  handling  and  delivery  services  and  remote  airline  check-in  services,  the  U.S.  Department  of 
Transportation,  including  the Transportation  Security Administration  (TSA)  and  Department  of  Homeland  Security,  and  various 
federal and state agencies exercise broad powers over these transportation and baggage related services, including, licensing and 
authorizations, safety, training and insurance requirements. Our employees must also comply with the various safety and fitness 
regulations promulgated by the U.S. Department of Transportation and other federal agencies, including those related to minimum 
training hours and requirements, drug and alcohol testing and service hours. We may become subject to new and more restrictive 
federal and state regulations. Compliance with such regulations could hamper our ability to provide qualified drivers and increase 
our operating costs.  There can be no assurance that our compliance with new rules and regulations, directives, anticipated rules 
or other forms of regulatory oversight will not have a material adverse effect on us.

We are also subject to consumer credit laws and credit card industry rules and regulations relating to the processing of credit card 
transactions, including the Fair and Accurate Credit Transactions Act and the Payment Card Data Security Standard. These laws 
and these industry standards impose substantial financial penalties for non-compliance.

In addition, we are subject to laws generally applicable to businesses, including but not limited to federal, state and local regulations 
relating to wage and hour matters, employee classification, mandatory healthcare benefits, unlawful workplace discrimination and 
whistle blowing. Any actual or alleged failure to comply with any regulation applicable to our business or any whistle-blowing claim, 
even if without merit, could result in costly litigation, regulatory action or otherwise harm our business, financial condition and results 
of operations.

We collect and remit sales/parking taxes and file tax returns for and on behalf of ourselves and our clients. We are affected by laws 
and regulations that may impose a direct assessment on us for failure to remit sales/parking taxes and filing of tax returns for 
ourselves and on behalf of our clients.

We cannot predict changes in laws and regulations made by the U.S. President, the U.S. President's Administration, or the current 
and future U.S. Congress, but we will monitor developments regarding legislation changes and regulatory shifts.

The financial difficulties or bankruptcy of one or more of our major clients could adversely affect our results.

Future revenue and our ability to collect accounts receivable depend, in part, on the financial strength of our clients. We estimate 
an allowance for accounts we do not consider collectible, and this allowance adversely impacts profitability. In the event that our 
clients experience financial difficulty, become unable to obtain financing or seek bankruptcy protection, our profitability would be 
further impacted by our failure to collect accounts receivable in excess of the estimated allowance. Additionally, our future revenue 
would be reduced by the loss of these clients or by the cancellation of lease type contracts or management type contracts by clients 
in bankruptcy.

14

Our risk management and safety programs may not have the intended effect of allowing us to reduce our insurance costs.

We continually attempt to mitigate our business and operating risks through the implementation of company-wide safety and loss 
control programs designed to decrease the incidence of accidents or events that might increase our exposure or liability.  However, 
there can be no assurance that our insurance coverage may be inadequate despite the implementation of company-wide safety 
and loss control efforts or may not be accessible in certain instances any of which would result in additional costs to the Company 
and may adversely impact our results of operations. 

Labor disputes could lead to loss of revenues or expense variations.

When one or more of our major collective bargaining agreements becomes subject to renegotiation or when we face union organizing 
drives, we may disagree with the union on important issues that, in turn, could lead to a strike, work slowdown or other job actions. 
There can be no assurance that we will be able to renew existing labor union contracts on acceptable terms. In such cases, there 
are no assurances that we would be able to staff sufficient employees for our short-term needs. A strike, work slowdown or other 
job action could in some cases disrupt us from providing services, resulting in reduced revenues. If declines in client service occur 
or if our clients are targeted for sympathy strikes by other unionized workers, contract cancellations could result. The result of 
negotiating a first time agreement or renegotiating an existing collective bargaining agreement could result in a substantial increase 
in labor and benefits expenses that we may be unable to pass through to clients. In addition, potential legislation could make it 
significantly easier for union organizing drives to be successful and could give third-party arbitrators the ability to impose terms of 
collective bargaining agreements upon us and a labor union if we are unable to agree with such union on the terms of a collective 
bargaining  agreement. At  December 31,  2018,  approximately  27%  of  our  employees  were  represented  by  labor  unions  and 
approximately  39%  of  our  collective  bargaining  contracts  are  up  for  renewal  in  2019,  representing  approximately  27%  of  our 
employees. In addition, at any given time, we may face a number of union organizing drives.  When one or more of our major 
collective bargaining agreements becomes subject to renegotiation or when we face union organizing drives, we and the union 
may disagree on important issues that could lead employees to strike, work slowdown, or other job actions.  In a market where we 
are unionized but our competitors are not unionized, we may lose clients as a result.  A strike, or work slowdown, or other job actions 
could  disrupt  our  ability  to  provide  services  to  our  clients,  resulting  in  reduced  revenues  or  contract  cancellations.  Moreover, 
negotiating first-time collective bargaining agreements or renewing existing agreements, could result in substantial increases in 
labor and benefit costs that we may not be able to pass through to clients.

In addition, we make contributions to multi-employer benefit plans on behalf of certain employees covered by collective bargaining 
agreements, and we could be responsible for paying unfunded liabilities incurred by such benefit plans, which amount could be 
material.

Our business success depends on retaining senior management and attracting and retaining qualified personnel.

Our future performance depends on the continuing services and contributions of our senior management to execute on our acquisition 
and growth strategies and to identify and pursue new opportunities. Our future success also depends, in large degree, on our 
continued ability to attract and retain qualified personnel. Any unplanned turnover in senior management or inability to attract and 
retain qualified personnel could have a negative effect on our results of operations.

Additionally, we must attract, train and retain a large and growing number of qualified employees while controlling labor costs.  Our 
ability to control labor costs is subject to numerous internal and external factors, including changes in immigration policy, regulatory 
changes, prevailing wage rates, and competition we face from other companies to attract and retain qualified employees.  There 
can be no assurance that we will be able to attract and retain qualified employees in the future, which could have a material adverse 
effect on our business, financial condition and results of operations.

Weather conditions, including natural disasters, or acts of terrorism could disrupt our business and services.

Weather  conditions,  including  fluctuations  in  temperatures,  hurricanes,  snow  or  severe  weather  storms,  earthquakes,  drought, 
heavy flooding, mud slides, large scale forest fires, natural disasters or acts of terrorism may result in reduced revenues and gross 
profit. Weather conditions, natural disasters and acts of terrorism may also cause economic dislocations throughout the country. 
Weather conditions, including natural disasters, could lead to reduced levels of travel and require increase in certain costs of parking 
services of which could negatively affect gross profit. In addition, terrorist attacks have resulted in, and may continue to result in, 
increased government regulation of airlines and airport facilities, including imposition of minimum distances between parking facilities 
and terminals, resulting in the elimination of currently managed parking facilities. We derive a significant percentage of our gross 
profit  from  parking  facilities  and  parking  related  services  in  and  around  airports. The  Federal Aviation Administration  generally 
prohibits parking within 300 feet of airport terminals during periods of heightened security. While the prohibition is not currently in 
effect, there can be no assurance that this governmental prohibition will not again be reinstated. The existing regulations governing 
parking within 300 feet of airport terminals or future regulations may prevent us from using certain parking spaces. Reductions in 
the number of parking spaces and air travelers may reduce our revenue and cash flow for both our leased facilities and those 
facilities and contracts we operate under management type contracts.

15

Because our business is affected by weather-related trends, typically in the first and fourth quarters of each year, our 
results may fluctuate from period to period, which could make it difficult to evaluate our business.

Weather conditions, including fluctuations in temperatures, snow or severe weather storms, heavy flooding, hurricanes or natural 
disasters, can negatively impact portions of our business. We periodically have experienced fluctuations in our quarterly results 
arising from a number of factors, including the following:

• 

reduced levels of travel during and as a result of severe weather conditions, which is reflected in lower revenue from our 
services; and

• 

increased cost of services, such as snow removal and longer delivery times for our baggage delivery services

These factors have typically had negative impacts to our gross profit in the first and fourth quarters and could cause gross profit 
reductions in the future, either in the first and fourth quarters or other quarters. As a result of these seasonal affects, our revenue 
and earnings in the second, third and fourth quarters generally tend to be higher than revenue and earnings in the first quarter. 
Accordingly, you should not consider our first quarter results as indicative of results to be expected for any other quarter or for any 
full fiscal year. Fluctuations in our results could make it difficult to evaluate our business or cause instability in the market price of 
our common stock.

Goodwill impairment charges could have a material adverse effect on our financial condition and results of operations.

Goodwill represents the excess purchase price of acquired businesses over the fair values of the assets acquired and liabilities 
assumed. We have elected to make the first day of our fiscal fourth quarter, October 1st, the annual impairment assessment date 
for goodwill. However, we could be required to evaluate the recoverability of goodwill prior to the annual assessment if we experience 
a significant under-performance relative to expected historical or projected future operating results, significant changes in the use 
of acquired assets or our business strategy, and significant negative industry or economic trends. If the fair value of one of our 
reporting units is less than its carrying value, we would record impairment for the excess of the carrying amount over the estimated 
fair value. The valuation of our reporting units requires significant judgment in evaluation of recent indicators of market activity and 
estimated future cash flows, discount rates, and other factors. Any impairment could have a material adverse effect on our reported 
financial results for the period in which the charge is taken.

Impairment of long-lived assets may adversely affect our operating results.

We evaluate our long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount 
of such assets may not be recoverable. These events and circumstances include, but are not limited to, a current expectation that 
a long-lived asset will be disposed of significantly before the end of its previously estimated useful life, a significant adverse change 
in the extent or manner in which we use a long-lived asset or a change in its physical condition. When this occurs, a recoverability 
test is performed that compares the projected undiscounted cash flows from the use and eventual disposition of an asset or asset 
group to its carrying amount. If as a result of this test we conclude that the projected undiscounted cash flows are less than the 
carrying amount, impairment would be recorded for the excess of the carrying amount over the estimated fair value. The amount 
of any impairment could have a material adverse effect on our reported financial results for the period in which the charge is taken.

State and municipal government clients may sell or enter into long-term lease type contracts of parking-related assets 
with our competitors or property owners and developers may redevelop existing locations for alternative uses.

In order to raise additional revenue, a number of state and municipal governments have either sold or entered into long-term lease 
type contracts of public assets or may be contemplating such transactions. The assets that are the subject of such transactions 
have included government-owned parking garages located in downtown commercial districts and parking operations at airports. 
The sale or long-term leasing of such government-owned parking assets to our competitors or clients of our competitors could have 
a material adverse effect on our business, financial condition and results of operations.  

Additionally, property owners and developers may elect to redevelop existing locations for alternative uses other than parking or 
significantly reduce the number of existing spaces used for parking at those facilities in which we either lease through a lease type 
contract or operate through a management type contract.  Reductions in the number of parking spaces or potential loss of contracts 
due to redevelopment by property owners may reduce our gross profit and cash flow for both our lease type contracts and those 
facilities or contracts we operate under management type contracts.  

Our ability to expand our business will be dependent upon the availability of adequate capital.

The rate of our expansion will depend in part on the availability of adequate capital, which in turn will depend in large part on cash 
flow generated by our business and the availability of equity and debt capital. In addition, our Senior Credit Facility contains provisions 
that restrict our ability to incur additional indebtedness and/or make substantial investments or acquisitions. As a result, we cannot 
assure you that we will have the ability to obtain adequate capital to expand our business.

16

The sureties for our performance bond program may elect not to provide us with new or renewal performance bonds for 
any reason.

As is customary in the industry, a surety provider can refuse to provide a bond principal with new or renewal surety bonds. If any 
existing or future surety provider refuses to provide us with surety bonds, either generally or because we are unwilling or unable 
to post collateral at levels sufficient to satisfy the surety's requirements, there can be no assurance that we would be able to find 
alternate providers on acceptable terms, or at all. Our inability to provide surety bonds could also result in the loss of existing 
contracts. Failure to find a provider of surety bonds, and our resulting inability to bid for new contracts or renew existing contracts, 
could have a material adverse effect on our business and financial condition.

Federal health care reform legislation may adversely affect our business and results of operations.

In 2010, the Patient Protection and Affordable Care Act was signed into law in the U.S. (the "ACA").  Among other things, the ACA 
requires large employers to provide a minimum level of health insurance for all qualifying employees or pay penalties for not providing 
such coverage. Although the ACA has been fully implemented, we cannot predict with certainty what the repeal or modifications to 
the ACA or additional initiatives, if any, will be implemented at the federal or state level, or what the ultimate effect of any future 
healthcare legislation or regulation will have on us.  If we are unable to raise the rates we charge our clients to cover expenses 
incurred due to ACA or other additional healthcare initiatives, our operating profit could be negatively impacted.

Changes in tax laws or rulings could materially affect our financial position, results of operations, and cash flows.

We are subject to income and non-income tax laws in the United States (federal, state and local) and other foreign jurisdictions, 
which  include  Canada  and  Puerto  Rico.  Changes  in  tax  laws,  regulations,  tax  rulings,  administrative  practices  or  changes  in 
interpretations of existing laws, could materially affect our business.  Due to economic and political conditions, tax rates in various 
jurisdictions may be subject to significant change, with or without notice, and the effective tax rate could be affected by changes in 
the mix of earnings in countries with differing statutory tax rates or changes in tax laws or their interpretation, including the United 
States (federal, state and local), Canada and Puerto Rico. Our income tax expense, deferred tax assets and liabilities and our 
effective tax rates could be affected by numerous factors, including the relative amount of our foreign earnings, including earnings 
being lower than anticipated in jurisdictions where we have lower statutory rates and higher than anticipated in jurisdictions where 
we have higher statutory rates, the applicability of special tax regimes, losses incurred in jurisdictions for which we are not able to 
realize  the  related  tax  benefit,  entry  into  new  businesses  or  geographies,  changes  to  our  existing  business  and  operations, 
acquisitions and investments and how they are financed and changes in the relevant tax, accounting and other laws regulation, 
administrative practices, principles and interpretations.  Additionally, adverse changes in the underlying profitability and financial 
outlook of our operations or changes in tax law, as discussed above, could lead to changes in our valuation allowances against 
deferred tax assets on our consolidated balance sheets, which could materially affect our results of operations. 

We are also subject to tax audits and examinations by governmental authorities in the United States (federal, state and local), 
Canada and Puerto Rico. We regularly assess the likelihood of an adverse outcome resulting from these examinations to determine 
the adequacy of its provision for taxes and there can be no assurance as to the outcome of such tax audits and examinations.  
Negative unexpected results from one or more such tax audits or examinations or our failure to sustain our reporting positions on 
examination could have an adverse effect on our results of operations and our effective tax rate.

Uncertainties  in  the  interpretation  and  application  of  the  2017  Tax  Cuts  and  Jobs Act  could  materially  affect  our  tax 
obligations and effective tax rate.

On December 22, 2017, the U.S. Tax Cuts and Jobs Act of 2017 (the “2017 Tax Act”) was signed into law. The 2017 Tax Act includes 
significant  changes  to  the  corporate  income  tax  system  in  the  United  States,  including  a  federal  corporate  rate  reduction 
from 35% to 21% and the transition of United States international taxation from a worldwide tax system to a territorial tax system, 
and a one-time transition tax on the mandatory deemed repatriation of foreign earnings. The U.S. Department of Treasury, the 
Internal Revenue Service (IRS), foreign jurisdictions, state jurisdictions, and other standard-setting bodies could interpret or issue 
additional  guidance  on  how  provisions  of  the  2017 Tax Act  will  be  applied  or  otherwise  administered  that  is  different  than  our 
interpretation. 

Additionally, foreign and state jurisdictions may enact tax laws in response to the 2017 Tax Act that could result in further changes 
to taxation and materially affect our financial position and results of operations or different than current regulations. 

17

We have investments in joint ventures and may be subject to certain financial and operating risks with our joint venture 
investments.

We have acquired or invested in a number of joint ventures, and may acquire or enter into joint ventures with additional companies. 
These transactions create risks such as: 

• 

• 

• 

• 

• 

additional operating losses and expenses in the businesses acquired or joint ventures in which we have made investments;

the dependence on the investee's accounting, financial reporting and similar systems, controls and processes of other 
entities whose financial performance is incorporated into our financial results due to our investment in that entity; 

potential unknown liabilities associated with a company we may acquire or in which we invest; 

requirements or obligations to commit and provide additional capital, equity, or credit support as required by the joint 
venture agreements; 

inability of the joint venture partner to perform its obligations as a result of financial or other difficulties or be unable to 
provide for additional capital, equity or credit support under the joint venture agreements; and 

• 

disruption of our ongoing business, including loss of management focus on the business. 

As a result of future acquisitions or joint ventures in which we may invest, we may need to issue additional equity securities, spend 
our cash, or incur debt and contingent liabilities, any of which could reduce our profitability and harm our business. In addition, 
valuations supporting our acquisitions or investments in joint ventures could change rapidly given the global economic environment 
and climate. We could determine that such valuations have experienced impairments, resulting in other-than-temporary declines 
in fair value that could adversely impact our financial results.

Actions of activist investors could disrupt our business. 

Public companies have been the target of activist investors. In the event that a third-party, such as an activist investor, proposes 
to change our governance policies, board of directors, or other aspects of our operations, our review and consideration of such 
proposals  may  create  a  significant  distraction  for  our  management  and  employees. This  could  negatively  impact  our  ability  to 
execute our long-term growth plan and may require our management to expend significant time and resources responding to such 
proposals. Such proposals may also create uncertainties with respect to our financial position and operations and may adversely 
affect our ability to attract and retain key employees.

18

Item 1B.    Unresolved Staff Comments

Not applicable.

Item 2.    Properties

Our principal support office is located at 200 East Randolph Street, Suite 7700, Chicago, Illinois 60601.

Principal Properties as of December 31, 2018

Location

Character of Office

Approximate Square Feet

Lease Expiration Date

Segment

Chicago, Illinois

Chicago Support Office

Nashville, Tennessee

Nashville Support Office

Orlando, Florida

Orlando Support Office

41,000 September 2025

25,000

June 2024

20,100 August 2019

Other

Other

Other

In addition to the above properties, we have other offices, warehouses and parking facilities in various locations in the United States, 
Puerto Rico and Canada. We believe that these properties are well maintained, in good operating condition, and suitable for the 
purposes for which they are used. 

Item 3.    Legal Proceedings

General 

We are subject to claims and litigation in the normal course of our business, including those related to labor and employment, 
contracts, personal injury and other related matters, some of which allege substantial monetary damages and claims. Some of 
these actions may be brought as class actions on behalf of a class or purported class of employees. While, the outcomes of claims 
and legal proceedings brought against us are subject to significant uncertainty, our management believes the final outcome will not 
have a material adverse effect on our financial position, results of operations or cash flows.  

We accrue a charge when our management determines that it is probable that an asset has been impaired or a liability has been 
incurred and the amount of loss can be reasonably estimated. When a loss is probable, we record an accrual based on the reasonably 
estimable loss or range of loss. When no point of loss is more likely than another, we record the lowest amount in the estimated 
range of loss and disclose the estimated range. We do not record liabilities for reasonably possible loss contingencies, but do 
disclose a range of reasonably possible losses if they are material and we are able to estimate such a range. If we cannot provide 
a range of reasonably possible losses, we explain the factors that prevent us from determining such a range. In addition, we accrue 
for the authoritative judgments or assertions made against us by government agencies at the time of their rendering regardless of 
our intent to appeal. We regularly evaluate current information available to us to determine whether an accrual should be established 
or adjusted. Estimating the probability that a loss will occur and estimating the amount of a loss or a range of loss involves significant 
estimation and judgment.

Item 4.    Mine Safety Disclosures

Not applicable.

19

PART II

Item 5.    Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities 

Our common stock is listed on the NASDAQ Stock Market LLC under the symbol "SP". 

Holders

As of February 14, 2019, we estimate that there were approximately 7,200 registered holders of our common stock. 

Securities Authorized for Issuance Under Equity Compensation Plans

Number of
Securities to be
Issued Upon
Exercise of
Outstanding
Options,
Warrants
and
Rights (Column A)

Weighted-
Average
Exercise
Price of
Outstanding
Options,
Warrants
and
Rights (Column B)

Number of
Securities
Remaining
Available
for Future
Issuance
Under Equity
Compensation
Plans
(Excluding
Securities
Reflected in
Column A)

380,300

$

—
380,300

$

—

—
—

940,529

—
940,529

Plan Category
Equity compensation plans approved by securities 
holders
Equity compensation plans not approved by securities 
holders
Total

Stock Repurchases

In May 2016, our Board of Directors authorized us to repurchase, on the open market, shares of our outstanding common stock in 
an amount not to exceed $30.0 million in aggregate. Purchases of our common stock may be made in open market transactions 
effected through a broker-dealer at prevailing market prices, in block trades, or by other means in accordance with Rule 10b-18 
and 10b5-1 under the Securities Exchange Act of 1934 ("Exchange Act"). The share repurchase program does not obligate us to 
repurchase any particular amount of common stock, and has no fixed termination date.  

Under this program, we repurchased 305,183 shares of common stock through December 31, 2018, at an average price of $24.43, 
resulting in $7.5 million in program-to-date repurchases.  No repurchases were made for the year ended December 31, 2018.

The dollar value of shares that may yet be purchased under the program is $22.5 million. 

20

Stock Performance Graph

Company / Index

SP Plus Corporation

S&P 500 Index
S&P SmallCap 600 Commercial &
Professional Services

$

$

$

Years Ended December 31,

2013

2014

2015

2016

2017

2018

100.00 $

96.89 $

91.78 $

108.10 $

142.47 $

100.00 $

113.69 $

115.26 $

129.05 $

157.22 $

113.44

150.33

100.00 $

99.07 $

100.35 $

124.39 $

139.14 $

135.51

The performance graph above shows the cumulative total stockholder return of our common stock for the period starting on December 
31, 2013 to December 31, 2018.  This performance is compared with the cumulative total returns over the same period of the 
Standard & Poor's 500 Index and the Standard & Poor's SmallCap 600 Commercial and Professional Services Index, which includes 
our direct competitor, ABM Industries Incorporated.  The graph assumes that on December 31, 2013, $100 was invested in each 
of the other two indices, and assumes reinvestment of dividends.  The stock performance shown in the graph represents past 
performance and should not be considered an indication of future performance.

21

Item 6.    Selected Financial Data

The following selected consolidated data should be read in conjunction with the Consolidated Financial Statements and the notes 
thereto,  which  are  included  in  Item 15.  "Exhibits  and  Financial  Statement  Schedules"  and  the  information  contained  in  Item 7. 
"Management's Discussion and Analysis of Financial Condition and Results of Operations." The results of operations for the historical 
periods are not necessarily indicative of the results to be expected for future periods. See Item 1A. "Risk Factors" of this Annual 
Report on Form 10-K for a discussion of risk factors that could impact our future results.

(millions)

Statement of Income

Services revenue

Lease type contracts (2)

Management type contracts

Reimbursed management type contract revenue

Total services revenue

Cost of services

Lease type contracts (2)

Management type contracts

Reimbursed management type contract expense

Total cost of services

Gross profit

Lease type contracts

Management type contracts

Total gross profit

General and administrative expenses

Depreciation and amortization

Operating income

Other expense (income)

Interest expense

Interest income

Gain on sale of a business

Gain on contribution of a 
business to an unconsolidated entity
Equity in (earnings) losses from investment in 
unconsolidated entity
Total other expense (income)

Earnings before income taxes

Income tax expense (benefit)

Net income

Less: Net income attributable to noncontrolling interest

Net income attributable to SP Plus Corporation

Per Share Data

Basic

Diluted

Balance sheet data (at end of year)

Cash and cash equivalents

Total assets 

Total debt 

Total stockholders' equity

2018 (1)

2017

2016

2015

2014

Year Ended December 31,

$

413.9

$

563.1

$

545.0

$

570.9

$

361.5

775.4

693.0

348.2

911.3

679.2

346.8

891.8

676.6

350.3

921.2

650.6

496.6

338.3

834.9

638.7

1,468.4

1,590.5

1,568.4

1,571.8

1,473.6

377.6

213.8

591.4

693.0

518.4

207.6

726.0

679.2

505.6

209.8

715.4

676.6

532.8

218.3

751.1

650.6

455.7

207.9

663.6

638.7

1,284.4

1,405.2

1,392.0

1,401.7

1,302.3

36.3

147.7

184.0

91.0

17.9

75.1

9.6

(0.4)

—

—

(10.1)

(0.9)

76.0

19.6

56.4

3.2

53.2

2.38

2.35

39.9

1,072.3

386.7

$

$

$

$

44.7

140.6

185.3

82.9

21.0

81.4

9.2

(0.6)

(0.1)

—

0.7

9.2

72.2

27.7

44.5

3.3

41.2

1.86

1.83

22.8

762.9

153.8

$

$

$

$

39.4

137.0

176.4

90.0

33.7

52.7

10.5

(0.5)

—

—

0.9

10.9

41.8

15.8

26.0

2.9

23.1

1.04

1.03

22.2

778.6

195.1

$

$

$

$

38.1

132.0

170.1

97.3

34.0

38.8

12.7

(0.2)

(0.5)

—

1.7

13.7

25.1

4.8

20.3

2.9

17.4

0.78

0.77

18.7

784.1

225.1

$

$

$

$

368.6

$

313.1

$

268.4

$

250.1

$

$

$

$

$

$

40.9

130.4

171.3

101.5

30.3

39.5

17.8

(0.4)

—

(4.1)

0.3

13.6

25.9

(0.2)

26.1

3.0

23.1

1.05

1.03

18.2

823.1

250.8

229.8

(1)    On November 30, 2018, we completed our acquisition of Bags. Our consolidated operations for the year ended December 31, 2018 includes Bags operating results 
for the period of November 30, 2018 through December 31, 2018.  Our consolidated results for the years ended December 31, 2017, 2016, 2015 and 2014 do not include 
the operating results of Bags.  See Note 2. Acquisition, which is included in Part IV, Item 15. "Exhibits and Financial Statement Schedules" for further discussion of the 
Bags acquisition.

(2)  Reduction of Services revenue - lease type contracts due to the adoption of Topic 853, which requires rental expense for the periods after January 1, 2018 be 
presented as a reduction of Services revenue - lease type contracts for that business (and corresponding contracts) that meet the criteria and definition of a service 
concession arrangement. See Note 4. Revenue of the Consolidated Financial Statements, which is included in Part IV, Item 15. "Exhibits and Financial Statement 
Schedules," for further discussion regarding the adoption of Topic 853. 

22

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Item 7.    Management's Discussion and Analysis of Financial Condition and Results of Operations

This Item 7. "Management's Discussion and Analysis of Financial Condition and Results of Operations" and other parts of this 
Form 10-K contain forward-looking statements, within the meaning of the Private Securities Litigation Reform Act of 1995, that 
involve  risks  and  uncertainties.  Forward-looking  statements  provide  current  expectations  of  future  events  based  on  certain 
assumptions and include any statement that does not directly relate to any historical or current fact. Forward-looking statements 
can also be identified by words such as "future," "anticipates," "believes," "estimates," "expects," "intends," "plans," "predicts," "will," 
"would," "could," "can," "may," and similar terms. Forward-looking statements are not guarantees of future performance and the 
Company's actual results may differ significantly from the results discussed in the forward-looking statements. Factors that might 
cause such differences include, but are not limited to, those discussed in Part I, Item 1A. "Risk Factors" of this Form 10-K, which 
are  incorporated  herein  by  reference.  The  following  discussion  should  be  read  in  conjunction  with  the  Consolidated  Financial 
Statements and notes thereto included in Part IV, Item 15. "Exhibits and Financial Statement Schedules" of this Form 10-K. Each 
of the terms the "Company" and "SP Plus" as used herein refers collectively to SP Plus Corporation and its wholly owned subsidiaries, 
unless otherwise stated. The Company assumes no obligation to revise or update any forward-looking statements for any reason, 
except as required by law.

Explanatory Note

On November 30, 2018, we completed the acquisition of Bags.  Our consolidated results of operations for the year ended December 
31, 2018 includes the results of operations for the period of November 30, 2018 through December 31, 2018.  Our consolidated 
operations for the year ended December 31, 2017 and 2016 do not include amounts related to the Bags results of operations. See 
Note 2. Acquisition, which is included in Part IV, Item 15. "Exhibits and Financial Statement Schedules" for further discussion of the 
Bags acquisition. 

General Overview

In evaluating our financial condition and operating performance, management’s primary focus is on our gross profit and total general 
and administrative expense. Revenue from lease type contracts includes all gross customer collections derived from our lease type 
contracts (net of local parking taxes), whereas revenue from management type contracts only includes our contractually agreed 
upon management fees and amounts attributable to ancillary services. Gross customer collections at facilities under management 
type contracts, therefore, are not included in our revenue.  Additionally, revenue from lease type contracts also includes a reduction 
of Services revenue - lease type contracts due to the adoption of ASU No. 2017-10, Service Concession Arrangements (Topic 853): 
Determining  the  Customer  of  the  Operation  Services,  which  requires  rental  expense  for  the  periods  after  January  1,  2018  be 
presented as a reduction of Services revenue - lease type contracts for that business (and corresponding contracts) that meet the 
criteria and definition of a service concession arrangement. Accordingly, while a change in the proportion of our operating agreements 
that are structured as lease type contracts versus management type contracts may cause significant fluctuations in reported revenue 
and expense of services that change will not artificially affect our gross profit. For example, as of December 31, 2018, 80% of our 
business was operating under management type contracts and 80% of our gross profit for the year ended December 31, 2018 was 
derived from management type contracts. Only 47% of total revenue (excluding reimbursed management type contract revenue), 
however, was from management type contracts because under those contracts the revenue collected from customers belongs to 
our clients. Therefore, gross profit and total general and administrative expense, rather than revenue, are management's primary 
focus.

We believe that sophisticated clients (which also include property owners) recognize the potential for parking services, parking 
management, ground transportation services, baggage handling and other ancillary services to be a profit generator and/or a service 
differentiator to their customers.  By outsourcing these services, they are able to capture additional profit and customer experience 
by leveraging the unique operational skills and controls that an experienced services company can offer. Our ability to consistently 
deliver  a  uniformly  high  level  of  services  to  our  clients,  including  the  use  of  various  technological  enhancements,  allows  us  to 
maximize the profit and/or customer experience to our clients and improves our ability to win contracts and retain existing clients. 
Our focus on customer service and satisfaction is a key driver of our high retention rate, which was approximately 88% and 92% 
for the years ended December 31, 2018 and 2017, respectively. This retention rate captures facilities in Segment One (Commercial 
and Institutional). 

Summary of Commercial and Institutional Segment Facilities

The following table reflects our Commercial and Institutional Segment facilities (by contractual type) operated at the end of the years 
indicated:

Leased facilities (1)
Managed facilities
Total Commercial and Institutional Segment facilities

2018

628
2,514
3,142

December 31,
2017

644
2,722
3,366

2016

664
2,742
3,406

(1) 

Includes partial ownership in one leased facility for 2018 and 2017, and two leased facilities for 2016.

23

 
 
Revenue

We recognize services revenue from lease and management type contracts as the related services are provided. Substantially all 
of our revenue comes from the following two sources:

Services revenue—lease type contracts. Services revenue related to lease type contracts consists of all revenue received at a 
lease type locations, including gross receipts (net of local taxes), consulting and real estate development fees, gains on sales 
of contracts and payments for exercising termination rights.  Revenue from lease type contracts includes a reduction of Services 
revenue - lease type contracts due to the adoption of Topic 853, which requires rental expense for the periods after January 1, 
2018 be presented as a reduction of Services revenue - lease type contracts for that business (and corresponding contracts) 
that meet the criteria and definition of a service concession arrangement.  

Services revenue—management type contracts. Management type contract revenue consists of management fees, including 
fixed, variable and/or performance-based fees, and amounts attributable to ancillary services such as accounting, equipment 
leasing, baggage services, payments received for exercising termination rights, consulting, developmental fees, gains on sales 
of contracts, insurance and other value-added services with respect to managed type contracts. We believe we generally purchase 
required insurance at lower rates than our clients can obtain on their own because we effectively self-insure for all liability and 
worker’s compensation and health care claims by maintaining a large per-claim deductible. As a result, we have generated 
operating income on the insurance provided under our management type contracts by focusing on our risk management efforts 
and controlling losses. Management type contract revenues do not include gross customer collections at managed type contracts 
as these revenues belong to the client rather than to us. Management type contracts generally provide us with a management 
fee regardless of the operating performance of the underlying management type contract.

Reimbursed Management Type Contract Revenue

Reimbursed management type contract revenue consists of the direct reimbursement from the client for operating expenses incurred 
under a management type contract, which are reflected in our revenue.

Cost of Services

Our cost of services consists of the following:

Cost of services—lease type contracts. The cost of services under a lease type arrangement consists of contractual rents or 
fees paid to the client and all operating expenses incurred in connection with operating the leased facility. Contractual rents or 
fees paid to the client are generally based on either a fixed contractual amount or a percentage of gross revenue or a combination 
thereof. Generally, under a lease type arrangement we are not responsible for major capital expenditures or real estate taxes.  
Cost of services from lease type contracts includes a reduction of Cost of services revenue - lease type contracts due to the 
adoption of Topic 853, which requires rental expense for the periods after January 1, 2018 be presented as a reduction of 
Services revenue - lease type contracts (and corresponding contracts) that meet the criteria and definition of a service concession 
arrangement. 

Cost  of  services—management  type  contracts.  The  cost  of  services  under  a  management  type  contract  is  generally  the 
responsibility of the client.  As a result, these costs are not included in our results of operations. However, our reverse management 
type contracts, which typically provide for larger management fees, do require us to pay for certain costs and these costs are 
included in results of operations.

Reimbursed Management Type Contract Expense

Reimbursed  management  type  contract  expense  consists  of  direct  reimbursed  costs  incurred  on  behalf  of  a  client  under  a 
management type contract, which are reflected in our cost of services.

Gross Profit

Gross profit equals our revenue less the cost of generating such revenue. This is the key metric we use to examine our performance 
because it captures the underlying economic benefit to us of both lease and management type contracts.

General and Administrative Expenses

General and administrative expenses include salaries, wages, payroll taxes, insurance, travel and office related expenses for our 
headquarters, field offices, supervisory employees, and board of directors.

Depreciation and Amortization

Depreciation is determined using a straight-line method over the estimated useful lives of the various asset classes, or in the case 
of leasehold improvements, over the initial term of the operating lease or its useful life, whichever is shorter. Intangible assets 
determined to have finite lives are amortized over their remaining estimated useful life.

24

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Segments

An operating segment is defined as a component of an enterprise that engages in business activities from which it may earn revenue 
and incur expenses, and about which separate financial information is regularly evaluated by our chief operating decision maker 
(“CODM”), in deciding how to allocate resources. Our CODM is our chief executive officer.

In the fourth quarter 2018, we changed our internal reporting segment information reported to our CODM as a result of the Bags 
acquisition. The operating segments are internally reported as Segment One (Commercial and Institutional) and Segment Two 
(Aviation). All prior periods presented have been restated to reflect the new internal reporting to the CODM.  

• 

• 

• 

Segment One (Commercial and Institutional) encompasses our services in healthcare facilities, municipalities, including 
meter  revenue  collection  and  enforcement  services,  government  facilities,  hotels,  commercial  real  estate,  residential 
communities, retail, colleges and universities, as well as ancillary services such as ground transportation services, valet 
services, taxi and livery dispatch services and event planning, including shuttle and transportation services. 

Segment Two (Aviation) encompasses our services in aviation (e.g., airports, airline and certain hospitality clients with 
baggage and parking services) as well as ancillary services, which includes ground transportation services, valet services, 
baggage handling, baggage repair and replacement, remote air check-in services and other services.

"Other" consists of ancillary revenue that is not specifically identifiable to Segments One or Two and certain unallocated 
items, such as and including prior year insurance reserve adjustments/costs and other corporate items. 

25

Fiscal 2018 Compared to Fiscal 2017 

The following tables are a summary of service revenues (excluding reimbursed management type contract revenue), cost of services 
(excluding  reimbursed  management  type  contract  expense)  and  gross  profit  by  segment  for  the  comparable  years  ended 
December 31, 2018 and 2017.

Services revenue by segment is summarized as follows:

(millions)

Lease type contracts

Segment One

Segment Two

Other

Total

Variance

2018

2017

2018

2017

2018

2017

2018

2017

Amount

%

Year Ended December 31,

New/Acquired business (a) (b)

$

42.3

$

33.7

$

1.2

$

Expired business (c)

Existing business (d) (e)

Conversions

15.8

302.6

25.5

61.5

311.1

27.5

—

25.8

—

3.0

—

126.3

—

Total lease type contracts

$

386.2

$

433.8

$

27.0

$

129.3

Management type contracts

New/Acquired business (f)

$

49.3

$

33.0

$

31.1

$

15.3

$

— $

— $

43.5

$

36.7

$

6.8

18.5 %

—

0.7

—

—

—

—

15.8

329.1

25.5

61.5

437.4

27.5

(45.7)

(74.3)%

(108.3)

(24.8)%

(2.0)

(7.3)%

0.7

$

— $

413.9

$

563.1

$

(149.2)

(26.5)%

— $

— $

80.4

$

48.3

$

32.1

66.5 %

$

$

Expired business

Existing business

Conversions

15.4

185.1

1.0

35.4

180.2

1.4

0.8

69.2

0.1

3.7

70.1

—

—

9.5

—

—

9.1

—

16.2

263.8

1.1

39.1

259.4

1.4

(22.9)

(58.6)%

4.4

1.7 %

(0.3)

(21.4)%

Total management type contracts

$

250.8

$

250.0

$

101.2

$

89.1

$

9.5

$

9.1

$

361.5

$

348.2

$

13.3

3.8 %

(a) The year ended December 31, 2018 new/acquired business in Segment One includes a $8.9 million reduction of Services revenue - lease type contracts due to the 
adoption of Topic 853, which requires rental expense for the current period be presented as a reduction of Services revenue - lease type contracts for that business (and 
corresponding contracts) that meet the criteria and definition of a service concession arrangement.

(b) The year ended December 31, 2018 new/acquired business in Segment Two includes a $2.3 million reduction of Services revenue - lease type contracts due to the 
adoption of Topic 853, which requires rental expense for the current period be presented as a reduction of Services revenue - lease type contracts for that business (and 
corresponding contracts) that meet the criteria and definition of a service concession arrangement.

(c) The year ended December 31, 2018 expired business in Segment One includes a $0.3 million reduction of Services revenue - lease type contracts due to the adoption 
of Topic  853,  which  requires  rental  expense  for  the  current  period  be  presented  as  a  reduction  of  Services  revenue  -  lease  type  contracts  for  that  business  (and 
corresponding contracts) that meet the criteria and definition of a service concession arrangement. 

(d) The year ended December 31, 2018 existing business in Segment One includes a $14.9 million reduction of Services revenue - lease type contracts due to the 
adoption of Topic 853, which requires rental expense for the current period be presented as a reduction of Services revenue - lease type contracts for that business (and 
corresponding contracts) that meet the criteria and definition of a service concession arrangement.

(e) The year ended December 31, 2018 existing business in Segment Two includes a $107.1 million reduction of Services revenue - lease type contracts due to the 
adoption of Topic 853, which requires rental expense for the current period be presented as a reduction of Services revenue - lease type contracts for that business (and 
corresponding contracts) that meet the criteria and definition of a service concession arrangement.

(f) On November 30, 2018, we completed our acquisition of Bags. The year ended December 31, 2018 new/acquired business in Segment Two includes Bags Services 
revenue - management type contracts, for the period of November 30, 2018 through December 31, 2018. See Note 2. Acquisition, which is included in Part IV, Item 15. 
"Exhibits and Financial Statement Schedules" for further discussion of the Bags acquisition.

Revenue associated with existing business represents business that has been operating for at least one year and operating for the 
entire period in the comparative period being presented.  Revenue associated with expired business relates to contracts that have 
expired, however, we were operating the business in the comparative period presented.

Services revenue—lease type contracts

Lease type contract revenue decreased $149.2 million, or 26.5%, to $413.9 million for the year ended December 31, 2018, compared 
to $563.1 million for the year-ago period. The decrease in lease type contract revenue resulted primarily from deceases of $108.3 
million from existing business, $45.7 million from expired business, and $2.0 million from business that converted from management 
type contracts during the year, partially offset by an increase of $6.8 million from new/acquired business. The decrease in expired 
business includes earnings of $8.5 million from our proportionate share of the net gain on the equity method investee's sale of 
assets recognized during the year ended December 31, 2017. Existing business revenue decreased $108.3 million, or 24.8%, 
primarily due to the adoption of ASU No. 2017-10, Service Concession Arrangements (Topic 853), which requires rental expense 
to be presented as a reduction of Services revenue - lease type contracts versus the comparative period presentation of recording 
rent expense as an increase to Cost of services - lease type contracts for that business (and corresponding contracts) meeting the 
criteria and definition of a service concession arrangement, as discussed in Note 1. Significant Account Policies and Practices and 
Note 4. Revenue to the Consolidated Financial Statements included in Item 15. "Exhibits and Financial Statement Schedules", 
partially offset by net increases in short-term parking revenue, monthly parking revenue and transient parking revenue. 

From a reporting segment perspective, lease type contract revenue decreased primarily due to expired business in Segment One, 
existing business in Segments One and Two, conversions in Segment One, and new/acquired business in Segment Two, partially 
offset by increases from new/acquired business in Segment One and existing business in Other. The Other segment amounts in 
existing business represent revenue not specifically identifiable to Segments One or Two.

26

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Services revenue—management type contracts

Management type contract revenue increased $13.3 million, or 3.8%, to $361.5 million for the year ended December 31, 2018, 
compared to $348.2 million for the year-ago period. The increase in management type contract revenue resulted primarily from 
increases of $32.1 million from new/acquired business, and $4.4 million from existing business, partially offset by a decrease of 
$22.9 million from expired business and $0.3 million from business that converted from lease type contracts during the periods 
presented.  Existing  business  revenue  increased  $4.4  million,  or  1.7%,  primarily  due  to  change  in  contract  terms  for  certain 
management type contracts, whereby the contract terms converted from a management type contract to a "reverse" management 
type contract, which typically has higher management fees from the client but require us to pay certain operating costs associated 
with the operation, and increased management fees.

From a reporting segment perspective, management type contract revenue increased primarily due to increases in new/acquired 
business for Segments One and Two, existing business for Segment One and Other, and conversions in Segment Two, partially 
offset by decreases in expired business in Segments One and Two, existing business for Segment Two, and conversions in Segment 
One. The Other segment amounts in existing business represent revenues not specifically identifiable to Segments One and Two.

Reimbursed management type contract revenue

Reimbursed management type contract revenue increased $13.8 million, or 2.0%, to $693.0 million for the year ended December 31, 
2018, compared to $679.2 million in the year-ago period. The slight increase resulted primarily from an increase in reimbursements 
for costs incurred on behalf of a client.

Cost of services by segment is summarized as follows:

(millions)

Lease type contracts

Segment One

Segment Two

Other

Total

Variance

2018

2017

2018

2017

2018

2017

2018

2017

Amount

%

Year Ended December 31,

New/Acquired business (a) (b)

$

39.0

$

32.0   $

0.7

$

Expired business (c)

Existing business (d) (e)

Conversions

15.9

282.0

24.0

46.5  

290.4  

29.1  

—

19.1

—

2.7

—

119.9

—

Total lease type contracts

$

360.9

$

398.0   $

19.8

$

122.6

Management type contracts

New/Acquired business (f)

$

29.5

$

18.5   $

25.9

$

14.7

$

— $

— $

39.7

$

34.7

$

5.0

14.4 %

—

(3.1)

—

—

(2.2)

—

15.9

298.0

24.0

46.5

408.1

29.1

(30.6)

(65.8)%

(110.1)

(27.0)%

(5.1)

(17.5)%

(3.1)

$

(2.2)

$

377.6

$

518.4

$

(140.8)

(27.2)%

— $

— $

55.4

$

33.2

$

22.2

66.9 %

$

$

Expired business

Existing business

Conversions

10.6

115.7

0.2

21.1  

113.1  

0.4  

0.5

42.9

—

2.6

45.6

—

—

(11.5)

—

—

(8.4)

—

11.1

147.1

0.2

23.7

150.3

0.4

(12.6)

(53.2)%

(3.2)

(0.2)

(2.1)%

(50.0)%

Total management type contracts

$

156.0

$

153.1   $

69.3

$

62.9

$

(11.5)

$

(8.4)

$

213.8

$

207.6

$

6.2

3.0 %

(a) The year ended December 31, 2018 new/acquired business in Segment One includes a $8.9 million reduction of Cost of services - lease type contracts due to the 
adoption of Topic 853, which requires rent expense for the current period be presented as a reduction of Services revenue - lease type contracts for that business (and 
corresponding contracts) that meet the criteria and definition of a service concession arrangement.

(b) The year ended December 31, 2018 new/acquired business in Segment Two includes a $2.3 million reduction of Cost of services - lease type contracts due to the 
adoption of Topic 853, which requires rent expense for the current period be presented as a reduction of Services revenue - lease type contracts for that business (and 
corresponding contracts) that meet the criteria and definition of a service concession arrangement.

(c) The year ended December 31, 2018 expired business in Segment One includes a $0.3 million reduction of Cost of services - lease type contracts due to the adoption 
of Topic  853,  which  requires  rental  expense  for  the  current  period  be  presented  as  a  reduction  of  Services  revenue  -  lease  type  contracts  for  that  business  (and 
corresponding contracts) that meet the criteria and definition of a service concession arrangement. 

(d) The year ended December 31, 2018 existing business in Segment One includes a $14.9 million reduction of Cost of services - lease type contracts due to the adoption 
of Topic 853, which requires rent expense for the current period be presented as a reduction of Services revenue - lease type contracts for that business (and corresponding 
contracts) that meet the criteria and definition of a service concession arrangement.

(e) The year ended December 31, 2018 existing business in Segment Two includes a $107.1 million reduction of Cost of services - lease type contracts due to the 
adoption of Topic 853, which requires rent expense for the current period be presented as a reduction of Services revenue - lease type contracts for that business (and 
corresponding contracts) that meet the criteria and definition of a service concession arrangement.

(f) On November 30, 2018, we completed our acquisition of Bags. The year ended December 31, 2018 new/acquired business in Segment Two includes Bags Cost of 
Services - management type contracts, for the period of November 30, 2018 through December 31, 2018. See Note 2. Acquisition, which is included in Part IV, Item 15. 
"Exhibits and Financial Statement Schedules" for further discussion of the Bags acquisition.

Cost of services associated with existing business represents business that has been operating for at least one year and operating 
for the entire period in the comparative period being presented. Cost of services associated with expired business relates to contracts 
that have expired, however, we were operating the business the comparative period presented.

Cost of services—lease type contracts

Cost of services for lease type contracts decreased $140.8 million, or 27.2%, to $377.6 million for the year ended December 31, 
2018, compared to $518.4 million for the year-ago period. The decrease in cost of services for lease type contracts resulted primarily 
27

 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
from decreases of $110.1 million from existing business, $30.6 million from expired business and $5.1 million from business that 
converted from management type contracts during the periods presented, partially offset by an increase of $5.0 million from new/
acquired business.  Existing business decreased $110.1 million, or 27.0%,  primarily due to the adoption of ASU No. 2017-10, 
Service Concession Arrangements (Topic 853) which requires rental expense to be presented as a reduction of Services revenue 
- lease type contracts versus the comparative period presentation of recording rent expense as an increase to Cost of services - 
lease type contracts for that business (and corresponding contracts) meeting the criteria and definition of a service concession 
arrangement, as discussed in Note 1. Significant Accounting Policies  and Practices and Note 4. Revenue to the Consolidated 
Financial Statements included in Item 15. "Exhibits and Financial Statement Schedules", an overall decrease in net operating costs, 
increased favorability related to unallocated insurance reserve adjustments/costs and other corporate items and a decrease in rent 
expense. 

From a reporting segment perspective, cost of services for lease type contracts decreased primarily due to decreases from expired 
business in Segment One, existing business in Segment One, Two and Other, conversions in Segment One and new/acquired 
business in Segment Two, offset by increases in new/acquired business in Segment One. The Other segment amounts in existing 
business represent costs not specifically identifiable to Segments One or Two.

Cost of services—management type contracts

Cost of services for management type contracts increased $6.2 million, or 3.0%, to $213.8 million for the year ended December 31, 
2018, compared to $207.6 million for the year-ago period. The increase in cost of services for management type contracts resulted 
primarily from an increase of $22.2 million from new/acquired business, partially offset by decreases of $12.6 million from expired 
business, $3.2 million from existing business and $0.2 million from business that converted from lease type contracts during the 
periods presented.  Existing business costs decreased $3.2 million, or 2.1%, primarily due to a decrease in overall net operating 
costs.

From a reporting segment perspective, cost of services for management type contracts increased primarily from new/acquired 
business in Segments One and Two, and existing business in Segment One, partially offset by decreases from expired business 
in Segments One and Two, existing business in Segment Two and Other, and conversions in Segment One. The Other segment 
amounts in existing business represent costs not specifically identifiable to Segments One or Two.

Reimbursed management type contract expense

Reimbursed management type contract expense increased $13.8 million, or 2.0%, to $693.0 million for the year ended December 31, 
2018, compared to $679.2 million in the year-ago period. The slight increase resulted primarily from an increase in reimbursements 
for costs incurred on behalf of a client.

28

Segment gross profit/gross profit percentage information is summarized as follows:

(millions)

Lease type contracts

Segment One

Segment Two

Other

Total

Variance

2018

2017

2018

2017

2018

2017

2018

2017

Amount

%

Year Ended December 31,

New/Acquired business

$

3.3

$

1.7

$

Expired business

Existing business

Conversions

(0.1)

20.6

1.5

15.0

20.7

(1.6)

Total lease type contracts

$

25.3

$

35.8

$

0.5

—

6.7

—

7.2

$

$

0.3

—

6.4

—

6.7

Gross profit percentage lease type contracts

New/Acquired business (a)

7.8 %

5.0 %

41.7%

10.0%

Expired business

Existing business (b)

Conversions

Total gross profit percentage

Management type contracts

(0.6)%

24.4 %

6.8 %

5.9 %

6.6 %

6.7 %

(5.8)%

8.3 %

New/Acquired business (c)

$

19.8

$

14.5

$

Expired business

Existing business

Conversions

4.8

69.4

0.8

14.3

67.1

1.0

—%

26.0%

—%

26.7%

5.2

0.3

26.3

0.1

—%

5.1%

—%

5.2%

$

0.6

1.1

24.5

—

$

$

$

—

—

3.8

—

3.8

$

$

—

—

2.2

—

2.2

(Percentages)

$

3.8

$

2.0

$

1.8

90.0 %

(0.1)

31.1

1.5

15.0

29.3

(1.6)

(15.1)

(100.7)%

1.8

3.1

6.1 %

(193.8)%

$

36.3

$

44.7

$

(8.4)

(18.8)%

—%

—%

—%

—%

—%

—%

—%

—%

—%

—%

8.7 %

5.4 %

(0.6)%

24.4 %

9.5 %

5.9 %

8.8 %

6.7 %

(5.8)%

7.9 %

$

25.0

$

15.1

$

9.9

65.6 %

—

—

21.0

—

$

—

—

17.5

—

5.1

116.7

0.9

15.4

109.1

1.0

(10.3)

(66.9)%

7.6

(0.1)

7.0 %

(10.0)%

5.0 %

Total management type contracts

$

94.8

$

96.9

$

31.9

$

26.2

$

21.0

$

17.5

$ 147.7

$ 140.6

$

7.1

(Percentages)

Gross profit percentage management type 
contracts

New/Acquired business

Expired business

Existing business

Conversions

40.2 %

43.9 %

31.2 %

40.4 %

37.5 %

37.2 %

80.0 %

71.4 %

16.7%

37.5%

38.0%

—%

3.9%

29.7%

35.0%

—%

—%

—%

—%

—%

31.1 %

31.3 %

31.5 %

39.4 %

221.1%

192.3%

44.2 %

42.1 %

—%

—%

81.8 %

71.4 %

Total gross profit percentage

37.8 %

38.8 %

31.5%

29.4%

221.1%

192.3%

40.9 %

40.4 %

(a) The year ended December 31, 2018 new/acquired business in Segment One and Segment Two includes an increase in gross profit percentage due to the reduction 
of Services revenue - lease type contracts due to the adoption of Topic 853, which requires rent expense for the current period be presented as a reduction of Services 
revenue - lease type contracts for that business (and corresponding contracts) that meet the criteria and definition of a service concession arrangement.

(b) The year ended December 31, 2018 existing business in Segment Two includes an increase in gross profit percentage due to the reduction of Services revenue - 
lease type contracts due to the adoption of Topic 853, which requires rent expense for the current period be presented as a reduction of Services revenue - lease type 
contracts for that business (and corresponding contracts) that meet the criteria and definition of a service concession arrangement.

(c) On November 30, 2018, we completed our acquisition of Bags. The year ended December 31, 2018 new/acquired business in Segment Two includes Bags Gross 
profit - management type contracts, for the period of November 30, 2018 through December 31, 2018. See Note 2. Acquisition, which is included in Part IV, Item 15. 
"Exhibits and Financial Statement Schedules" for further discussion of the Bags acquisition.

Gross profit associated with existing business represents business that has been operating for at least one year and operating for 
the entire period in the comparative period being presented. Gross profit associated with expired business relates to contracts that 
have expired however, we were operating the business in the comparative period presented.

Gross profit—lease type contracts

Gross profit for lease type contracts decreased $8.4 million, or 18.8%, to $36.3 million for the year ended December 31, 2018, 
compared to $44.7 million for the year-ago period. Gross profit percentage for lease type contracts increased to 8.8% for the year 
ended December 31, 2018, compared to 7.9% for the year-ago period. Gross profit for lease type contracts decreased as a result 
of a decrease in gross profit for expired business, partially offset by increases in existing business, new/acquired business and 
business  that  converted  from  management  type  contracts  during  the  periods  presented.  The  gross  profit  decrease  in  expired 
business includes earnings of $8.5 million from our proportionate share of the net gain on the equity method investee's sale of 
assets recognized during the year ended December 31, 2017. Gross profit for existing business increased primarily due to short-
term  parking  revenue,  monthly  parking  revenue  and  transient  parking  revenue  and  increased  favorability  relating  to  certain 
unallocated insurance reserve adjustments/costs and other unallocated corporate items.

From a reporting segment perspective, gross profit for lease type contracts decreased primarily due to decreases in expired business 
in Segment One and existing business in Segment One, partially offset by increases in new/acquired business in Segments One 
and Two, existing business in Segment Two and Other and conversions in Segment One. The Other segment amounts in existing 
business represent costs not specifically identifiable to Segments One or Two.

29

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Gross profit—management type contracts

Gross profit for management type contracts increased $7.1 million, or 5.0%, to $147.7 million for the year ended December 31, 
2018, compared to $140.6 million for the year-ago period. Gross profit percentage for management type contracts increased to 
40.9% for the year ended December 31, 2018, compared to 40.4% for the year ago period. Gross profit for management type 
contracts increases were primarily the result of new/acquired business and existing business, partially offset by decreases in expired 
business  and  business  that  converted  from  lease  type  contracts  during  the  year.  Gross  profit  for  management  type  contracts 
increased on existing business primarily due to net increases in management fees and unallocated insurance reserve adjustments/
costs and other unallocated corporate items, partially offset by net increases in compensation and benefit costs and overall net 
increase in operating costs. 

From a reporting segment perspective, gross profit for management type contracts increased primarily due to new/acquired business 
in Segments One and Two, existing business in Segment One, Two and Other and conversions in Segment Two. This was partially 
offset by decreases in expired business in Segments One and Two and conversions in Segment One. The Other segment amounts 
in existing business represent costs not specifically identifiable to Segments One or Two.

General and administrative expenses

General and administrative expenses increased $8.1 million, or 9.8%, to $91.0 million for year ended December 31, 2018, compared 
to $82.9 million for the year-ago period. The increase in General and administrative expenses primarily related to the Bags acquisition, 
an increase in acquisition, restructuring and integration costs, compensation and benefit costs, and expected pay-out under our 
performance based compensation and long-term incentive compensation programs, partially offset by a $1.7 million cost recovery 
from a vendor partner and overall better expense control.

Interest expense

Interest  expense  increased  $0.4  million,  or  4.3%,  to  $9.6  million for  the  year  ended  December 31,  2018,  as  compared  to  $9.2 
million for the year-ago period. This increase resulted primarily from an increase in borrowings as a result of the acquisition of Bags 
on November 30, 2018 and an increase in average borrowing rates, partially offset by lower average borrowings under our credit 
facility prior to the acquisition of Bags.

Interest income

Interest income was $0.4 million and $0.6 million for the years ended December 31, 2018 and 2017, respectively.

Gain on sale of a business 

During 2017, we recognized a $0.1 million gain on the sale of a portion of our security business primarily operating in the Southern 
California market. We received $0.6 million for the final earn-out consideration from the buyer during the second quarter of 2017, 
for which we recognized an additional gain on sale of business of $0.1 million, as our historical estimate for the fair value of the 
earn-out consideration receivable was $0.5 million. 

Equity in (earnings) losses from investment in unconsolidated entity 

Equity in earnings from investment in unconsolidated entity relates to our investment in the joint venture with Parkmobile, which 
was accounted for under the equity method of accounting, and our share of equity earnings in the Parkmobile joint venture.  Equity 
in earnings from investment in unconsolidated entity was $10.1 million for the year ended December 31, 2018, as compared to a 
loss of $0.7 million in the year-ago period. The increase in earnings from investment in unconsolidated entity for the year ended 
December 31, 2018 is primarily related to our $10.1 million net gain on the sale of our entire 30% equity interest in Parkmobile. 

30

Income tax expense

For the year ended December 31, 2018, we recognized income tax expense of $19.6 million on earnings before income taxes of 
$76.0 million compared to a $27.7 million income tax expense on earnings before income taxes of $72.2 million for the year ended 
December 31, 2017. Our effective tax rate was 25.8% for the year ended December 31, 2018 compared to 38.4% for the year 
ended December 31, 2017. The $8.1 million decrease in income tax expense was primarily due to the reduction in the statutory 
federal income tax rate to 21% per the U.S. Tax Cuts and Jobs Act of 2017 (the "2017 Tax Act") and the finalization of the tax 
accounting for the effects of the 2017 Tax Act, offset by adjustments to the state tax provision for a state tax examination. 

On December 22, 2017, the 2017 Tax Act was signed into law. The 2017 Tax Act significantly revised the U.S. corporate income 
tax regime by, among other things, lowering the U.S. corporate tax rate from 35% to 21% effective January 1, 2018, while also 
implementing a territorial tax system and imposing repatriation tax on deemed repatriated earnings of foreign subsidiaries. U.S. 
Generally Accepted Accounting Principles ("GAAP") requires that the impact of tax legislation be recognized in the period in which 
the law was enacted. As a result of the 2017 Tax Act, we recorded $0.2 million of income tax expense in the fourth quarter of 2017. 
The provisional amount related to the remeasurement of certain deferred tax assets and liabilities based on the rates at which they 
are expected to reverse in the future was $1.6 million income tax benefit, which includes a $1.2 million income tax expense related 
to an increase in the valuation allowance. The provisional amount related to the one-time transition tax on the mandatory deemed 
repatriation of foreign earnings was $1.8 million income tax expense based on the cumulative foreign earnings of $14.1 million and 
our current best estimates. Additionally, we recognized a tax charge of $0.6 million as an additional provision for withholding taxes 
on undistributed earnings not considered to be permanently reinvested. 

We recorded a current tax benefit of $1.5 million for the finalization of our accounting for the transition tax on the mandatory deemed 
repatriation of foreign earnings. The current year benefit is the result of finalizing our analysis of foreign earnings and profits and 
eligible foreign tax credits to be claimed to offset the tax liability. We finalized our accounting for the income tax effects of the 2017 
Tax Act in the fourth quarter 2018.

31

Fiscal 2017 Compared to Fiscal 2016

The following tables are a summary of service revenues (excluding reimbursed management type contract revenue), cost of services 
(excluding reimbursed management type contract expense) and gross profit by segment for the comparable years ended December 
31, 2017 and 2016.

Service revenue by segment is summarized as follows:

(millions)

Lease type contracts

Segment One

Segment Two

Other

Total

Variance

2017

2016

2017

2016

2017

2016

2017

2016

Amount

%

Year Ended December 31,

New/Acquired business

$

39.8

$

7.1

$

3.0

$

$

— $

— $

42.8

$

8.0

$

34.8

435.0 %

Expired business

Existing business

Conversions

28.2

347.0

18.8

51.2

344.1

17.9

0.9

4.5

—

126.3

119.3

—

—

Total lease type contracts

$

433.8

$

420.3

$

129.3

$

124.7

Management type contracts

—

—

—

—

—

—

—

28.2

473.3

18.8

55.7

463.4

17.9

— $

563.1

$

545.0

$

18.1

(27.5)

(49.4)%

9.9

0.9

2.1 %

5.0 %

3.3 %

New/Acquired business

$

39.7

$

16.4

$

15.3

$

7.0

$

— $

— $

55.0

$

23.4

$

31.6

135.0 %

Expired business

Existing business

Conversions

9.9

199.5

0.9

30.9

200.1

0.9

2.6

71.2

—

21.9

59.1

—

—

9.1

—

—

10.5

—

12.5

279.8

0.9

52.8

269.7

0.9

Total management type contracts

$

250.0

$

248.3

$

89.1

$

88.0

$

9.1

$

10.5

$

348.2

$

346.8

$

(40.3)

(76.3)%

10.1

—

1.4

3.7 %

— %

0.4 %

Revenue associated with existing business represents business that has been operating for at least one year and operating for the 
entire period in the comparative period being presented.  Revenue associated with expired business relates to contracts that have 
expired, however, we were operating the business in the comparative period presented.

Services revenue—lease type contracts

Lease type contract revenue increased $18.1 million, or 3.3%, to $563.1 million for the year ended December 31, 2017, compared 
to $545.0 million for the year-ago period. The increase resulted primarily from increases in revenue from new/acquired business, 
existing business and business that converted from management type contracts during the year, partially offset by decreases in 
revenue from expired business. Revenue from expired business includes earnings of $8.5 million for our proportionate share of the 
net gain on an equity method investee's sale of assets. Existing business revenue increased $9.9 million, or 2.1%, primarily due to 
an increase in monthly parking revenue, short term revenue, rental revenue and transient revenue. 

From a reporting segment perspective, lease type contract revenue increased primarily due to increases in revenue from new/
acquired business in Segments One and Two, existing business in Segments One and Two and conversions in Segment One. This 
was partially offset by decreases in revenue from expired business in Segments One and Two. 

Services revenue—management type contracts

Management  type  contract  revenue  increased  $1.4  million,  or  0.4%,  to  $348.2  million  for  the  year  ended  December 31,  2017, 
compared to $346.8 million for the year-ago period. The increase resulted primarily from increases in revenue from new/acquired 
business and existing business, partially offset by decreases in revenue from expired business. Existing business revenue increased 
$10.1 million, or 3.7%, primarily due to a change in contract terms for certain management type contracts, whereby the contract 
terms converted from a management type contract to a "reverse" management type contract, which typically has higher management 
fees from the facility owner but requires us to pay certain operating costs associated with the facilities operation and net increases 
in management fees, partially offset by a decrease in other ancillary services.

From a reporting segment perspective, management type contract revenue increased primarily due to increases in revenue from 
new/acquired business in Segments One and Two and existing business in Segment Two. This was partially offset by decreases 
in revenue from expired business in Segments One and Two and existing business in Segment One and Other and conversions in 
Segment One. The Other segment amounts in existing business represent costs not specifically identifiable to Segments One or 
Two.

Reimbursed management type contract revenue

Reimbursed management type contract revenue increased $2.6 million, or 0.4%, to $679.2 million for the year ended December 31, 
2017, compared to $676.6 million in the year-ago period. This increase slight resulted primarily from an increase in reimbursements 
for costs incurred on behalf of owners.

32

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Segment cost of services information is summarized as follows:

(millions)

Lease type contracts

Segment One

Segment Two

Other

Total

Variance

2017

2016

2017

2016

2017

2016

2017

2016

Amount

%

Year Ended December 31,

New/Acquired business

$

38.1

$

6.7

$

2.7

$

$

— $

— $

40.8

$

7.5

$

33.3

444.0 %

Expired business

Existing business

Conversions

15.8

323.6

20.5

45.5

316.1

19.4

0.8

4.1

—

119.9

114.1

—

—

—

(2.2)

—

—

(1.1)

—

15.8

441.3

20.5

49.6

429.1

19.4

(33.8)

(68.1)%

12.2

1.1

2.8 %

5.7 %

2.5 %

Total lease type contracts

$

398.0

$

387.7

$

122.6

$

119.0

(2.2)

$

(1.1)

$

518.4

$

505.6

$

12.8

Management type contracts:

New/Acquired business

$

23.2

$

9.7

$

14.7

$

6.7

$

— $

— $

37.9

$

16.4

$

21.5

131.1 %

Expired business

Existing business

Conversions

6.0

123.7

0.2

19.3

123.4

0.2

2.1

46.1

—

20.3

36.4

—

—

(8.4)

—

—

(6.2)

—

8.1

161.4

0.2

39.6

153.6

0.2

(31.5)

(79.5)%

7.8

—

5.1 %

— %

Total management type contracts

$

153.1

$

152.6

$

62.9

$

63.4

$

(8.4)

$

(6.2)

$

207.6

$

209.8

$

(2.2)

(1.0)%

Cost of services associated with existing business represents business that has been operating for at least one year and operating 
for the entire period in the comparative period being presented.  Cost of services associated with expired business relates to contracts 
that have expired, however, we were operating the business in the comparative period presented.

Cost of services—lease type contracts

Cost of services for lease type contracts increased $12.8 million, or 2.5%, to $518.4 million for the year ended December 31, 2017, 
compared to $505.6 million for the year-ago period.  The increase resulted primarily from increases in costs from new/acquired 
business,  existing  business  and  business  that  converted  from  management  type  contracts  during  the  year,  partially  offset  by 
decreases in costs expired business. Existing business costs increased $12.2 million, or 2.8%, primarily due to compensation and 
benefit costs and overall net operating costs and an increase in rent expense as a result of higher revenues for existing business, 
partially offset by unallocated insurance reserve adjustments/costs and other unallocated corporate items.

From a reporting segment perspective, cost of services for lease type contracts increased primarily due to increases in costs from 
new/acquired business in Segments One and Two, existing business in Segments One and Two and conversions in Segment One. 
This was partially offset by a decrease in costs from expired business in Segments One and Two and existing business in Other. 
The Other segment amounts in existing business represent costs not specifically identifiable to Segments One or Two.

Cost of services—management type contracts

Cost of services for management type contracts decreased $2.2 million, or 1.0%, to $207.6 million for the year ended December 31, 
2017, compared to $209.8 million for the year-ago period. The decrease resulted primarily from decreases in costs from expired 
business, partially offset by increases in new/acquired business and existing business. Existing business costs increased $7.8 
million, or 5.1%, primarily due to a change in contract terms for certain management type contracts, whereby the contract terms 
converted from a management type contract to a "reverse" management type contract, which typically have higher operating costs 
associated with the facilities operation but allow us to have a higher management fee from the owner, compensation and benefit 
costs and overall net operating costs, partially offset by lower costs related to ancillary services and unallocated insurance reserve 
adjustments/costs and other unallocated corporate items.

From a reporting segment perspective, cost of services for management type contracts decreased primarily due to decreases in 
costs from expired business in Segments One and Two and existing business in Other. This was partially offset by increases in 
costs from new/acquired business in Segments One and Two and existing business in Segments One and Two. The Other segment 
amounts in existing business represent costs not specifically identifiable to Segments One or Two.

Reimbursed management type contract expense

Reimbursed management type contract expense increased $2.6 million, or 0.4%, to $679.2 million for the year ended December 31, 
2017, compared to $676.6 million in the year-ago period. This slight increase resulted from an increase in reimbursements for costs 
incurred on behalf of owners. 

33

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Segment gross profit/gross profit percentage information is summarized as follows:

(millions)

Lease type contracts

Segment One

Segment Two

Other

Total 

Variance

2017

2016

2017

2016

2017

2016

2017

2016

Amount

%

Year Ended December 31,

New/Acquired business

$

1.7

$

Expired business

Existing business

Conversions

12.4

23.4

(1.7)

$

0.4

5.7

28.0

(1.5)

Total lease type contracts

$

35.8

$

32.6

$

0.3

—

6.4

—

6.7

$

$

0.1

0.4

5.2

—

5.7

(Percentages)

$

$

—

—

2.2

—

2.2

$

$

—

—

1.1

—

1.1

$

2.0

$

12.4

32.0

(1.7)

$

0.5

6.1

34.3

(1.5)

1.5

6.3

(2.3)

(0.2)

$

44.7

$

39.4

$

5.3

300.0 %

103.3 %

(6.7)%

13.3 %

13.5 %

Gross profit percentage lease type contracts

New/Acquired business

Expired business

Existing business

Conversions

Total gross profit percentage

Management type contracts

4.3%

44.0%

6.7%

-9.0%

8.3%

5.6%

11.1%

8.1%

-8.4%

7.8%

10.0%

11.1%

—%

5.1%

—%

5.2%

8.9%

4.4%

—%

4.6%

New/Acquired business

$

16.5

$

6.7

$

Expired business

Existing business

Conversions

3.9

75.8

0.7

11.6

76.7

0.7

0.6

0.5

25.1

—

$

0.3

1.6

22.7

—

—%

—%

—%

—%

—%

—

—

17.5

—

—%

—%

—%

—%

—%

—

—

16.7

—

4.7%

44.0%

6.8%

-9.0%

7.9%

6.3%

11.0%

7.4%

-8.4%

7.2%

$

17.1

$

7.0

$

10.1

144.3 %

4.4

118.4

0.7

13.2

116.1

0.7

(8.8)

(66.7)%

2.3

—

3.6

2.0 %

—

2.6 %

Total management type contracts

$

96.9

$

95.7

$

26.2

$

24.6

$

17.5

$

16.7

$

140.6

$

137.0

$

(Percentages)

Gross profit percentage management type 
contracts

New/Acquired business

Expired business

Existing business

Conversions

Total gross profit percentage

41.6%

39.4%

38.0%

77.8%

38.8%

40.9%

37.5%

38.3%

77.8%

38.5%

3.9%

19.2%

35.3%

—%

4.3%

7.3%

—%

—%

—%

—%

38.4%

192.3%

159.0%

—%

—%

—%

29.4%

28.0%

192.3%

159.0%

31.1%

35.2%

42.3%

77.8%

40.4%

29.9%

25.0%

43.0%

77.8%

39.5%

Gross profit associated with existing business represents business that has been operating for at least one year and operating for 
the entire period in the comparative period being presented.  Gross profit associated with expired business relates to contracts that 
have expired, however, we were operating the business in the comparative period presented.

Gross profit—lease type contracts

Gross profit for lease type contracts increased $5.3 million, or 13.5%, to $44.7 million for the year ended December 31, 2017, 
compared to $39.4 million for the year-ago period. Gross profit for lease type contracts increased primarily due to expired business 
and new/acquired business, partially offset by existing business and business that converted from management type contracts 
during the year. Gross profit on expired business includes earnings of $8.5 million for our proportionate share of the net gain of an 
equity method investee's sale of assets. Gross profit on existing business decreased primarily due to a net increase in rent expense 
as a result of higher revenues for existing business, net increases in compensation and benefit costs and overall net operating 
costs,  partially  offset  by  net  increases  in  monthly  parking  revenue,  short  term  revenue,  rental  revenue,  transient  revenue  and 
unallocated insurance reserve adjustments/costs and other unallocated corporate items. 

From a reporting segment perspective, gross profit for lease type contracts increased primarily due to new/acquired business in 
Segments One and Two, expired business in Segment One and existing business in Segment Two and Other. This was partially 
offset by decreases in expired business in Segment Two, existing business in Segment One and conversions in Segment One. The 
Other segment amounts in existing business represent costs not specifically identifiable to Segments One or Two.

Gross profit—management type contracts

Gross profit for management type contracts increased $3.6 million, or 2.6%, to $140.6 million for the year ended December 31, 
2017, compared to $137.0 million in for the year-ago period. Gross profit for management type contracts increases were primarily 
the result of new/acquired business, partially offset by decreases in expired business, existing business and business that converted 
from lease type contracts during the year. Gross profit for management type contracts decreased on existing business primarily 
due to net increases in overall net operating costs and compensation and benefit costs, partially offset by net increases in management 
fees and unallocated insurance reserve adjustments/costs and other unallocated corporate items.

From a reporting segment perspective, gross profit for management type contracts increased primarily due new/acquired business 
in Segments One and Two and existing business in Segment Two and Other. This was partially offset by decreases in expired 
business in Segments One and Two, existing business in Segment One and conversions in Segment One. The Other segment 
amounts in existing business represent costs not specifically identifiable to Segments One or Two.

34

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
General and administrative expenses

General and administrative expenses decreased $7.1 million, or 7.9%, to $82.9 million for year ended December 31, 2017, compared 
to $90.0 million for the year-ago period. The decrease in General and administrative expenses primarily related to a decrease in 
compensation  and  benefit  costs,  restructuring,  merger  and  integration  costs,  expected  pay-out  under  our  performance  based 
compensation and long-term incentive compensation programs and overall better expense control.

Interest expense

Interest expense decreased $1.3 million, or 12.4%, to $9.2 million for the year ended December 31, 2017, as compared to $10.5 
million for the year-ago period. This decrease resulted primarily from a decrease in average borrowing rates and reductions in 
borrowings under our credit facility. 

Interest income

Interest income was $0.6 million and $0.5 million for the years ended December 31, 2017 and 2016, respectively.

Gain on sale of a business

During 2017, we recognized a $0.1 million gain on the sale of a portion of our security business primarily operating in the Southern 
California market. We received $0.6 million for the final earn-out consideration from the buyer during the second quarter of 2017, 
for which we recognized an additional gain on sale of business of $0.1 million, as our historical estimate for the fair value of the 
earn-out consideration receivable was $0.5 million.

Equity in losses from investment in unconsolidated entity

Equity in losses from investment in unconsolidated entity relates to our investment in the joint venture with Parkmobile accounted 
for under the equity method of accounting and our share of equity earnings in the Parkmobile joint venture.  Equity in losses from 
investment in unconsolidated entity was $0.7 million for the year ended December 31, 2017, as compared to $0.9 million in the 
year-ago period.

Income tax expense

For the year ended December 31, 2017, we recognized income tax expense of $27.7 million on earnings before income taxes of 
$72.2 million compared to a $15.8 million income tax expense on earnings before income taxes of $41.8 million for the year ended 
December 31, 2016. Our effective tax rate was 38.4% for the year ended December 31, 2017, compared to 37.8% for the year 
ended December 31, 2016. The $11.9 million increase in income tax expense was primarily due to an increase in earnings before 
income taxes for the year ended December 31, 2017, compared to December 31, 2016, and the net effect of changes to U.S. tax 
law. 

On December 22, 2017, the 2017 Tax Act was signed into law. The Tax Act significantly revised the U.S. corporate income tax 
regime by, among other things, lowering the U.S. corporate tax rate from 35.0% to 21.0% effective January 1, 2018, while also 
implementing a territorial tax system and imposing repatriation tax on deemed repatriated earnings of foreign subsidiaries. U.S. 
GAAP requires that the impact of tax legislation be recognized in the period in which the law was enacted. As a result of the 2017 
Tax Act,  we  recorded  $0.2  million  of  income  tax  expense  in  the  fourth  quarter  of  2017. The  provisional  amount  related  to  the 
remeasurement of certain deferred tax assets and liabilities based on the rates at which they are expected to reverse in the future 
was  a  $1.6  million  income  tax  benefit,  which  includes  $1.2  million  income  tax  expense  related  to  an  increase  in  the  valuation 
allowance. The provisional amount related to the one-time transition tax on the mandatory deemed repatriation of foreign earnings 
was $1.8 million income tax expense based on the cumulative foreign earnings of $14.1 million and our current best estimates. 
Additionally, we recorded a tax charge of $0.6 million as an additional provision for withholding taxes on undistributed earnings not 
considered to be permanently reinvested.

35

Liquidity and Capital Resources

General

We continually project anticipated cash requirements for our operating, investing, and financing needs as well as cash flows generated 
from operating activities available to meet these needs. Our operating needs can include, among other items, commitments for cost 
of services, operating leases, payroll payments, insurance claims payments, interest payments and legal settlements. Our investing 
and  financing  spending  can  include  payments  for  acquired  businesses,  joint  ventures,  capital  expenditures,  cost  of  contracts 
purchased, commitments for capital leases, distributions to noncontrolling interests and payments on our outstanding indebtedness.

Outstanding Indebtedness

As of December 31, 2018, we had total indebtedness of approximately $386.6 million, an increase of $232.8 million from $153.8 
million as of December 31, 2017. The $386.6 million includes:

• 

• 

$371.2 million under our Senior Credit Facility (as defined below); and

$15.4 million of other debt including capital lease obligations, obligations on seller notes and other indebtedness.

Former Amended and Restated Credit Facility 

On February 20, 2015, we amended and restated our credit facility (the "Former Restated Credit Facility") that permitted aggregate 
borrowings of $400.0 million consisting of (i) a revolving credit facility of up to $200.0 million at any time outstanding, which includes 
a $100.0 million sublimit for letters of credit and a $20.0 million sublimit for swing-line loans, and (ii) a term loan facility of $200.0 
million. The Former Restated Credit Facility was due to mature on February 20, 2020.

Senior Credit Facility

On November 30, 2018 (the "Closing Date"), in connection with the acquisition of Bags, we entered into a credit agreement (the 
“Credit Agreement”) with Bank of America, N.A. (“Bank of America”), as Administrative Agent, swing-line lender and a letter of credit 
issuer; Wells Fargo Bank, N.A., as syndication agent; BMO Harris Bank N.A., JPMorgan Chase Bank, N.A., KeyBank National 
Association and U.S. Bank National Association, as co-documentation agents; Merrill Lynch, Pierce, Fenner & Smith Incorporated 
and  Wells  Fargo  Securities,  LLC,  as  joint  lead  arrangers  and  joint  bookrunners;  and  the  lenders  party  thereto  (the  “Lenders”). 
Pursuant to the terms, and subject to the conditions, of the Credit Agreement, the Lenders have made available to us a new senior 
secured credit facility (the “Senior Credit Facility”) that permits aggregate borrowings of $550 million consisting of (i) a revolving 
credit facility of up to $325 million at any time outstanding, which includes a letter of credit facility that is limited to $100 million at 
any time outstanding, and (ii) a term loan facility of $225 million. The Senior Credit Facility matures on November 30, 2023.

The entire amount of the term loan portion of the Senior Credit Facility was drawn by the Company on the Closing Date and is 
subject to scheduled quarterly amortization of principal in installments equal to 1.25% of the initial aggregate principal amount of 
such term loan. The Company also borrowed $174.8 million under the revolving credit facility on the Closing Date. The proceeds 
from these borrowings were used by the Company to pay the purchase price for the Acquisition (See Note 2. Acquisition), to pay 
other costs and expenses related to the acquisition of Bags and the related financing and to repay in full the obligations under the 
Former Restated Credit Facility. In addition, proceeds from the Senior Credit Facility may be used to finance working capital, capital 
expenditures and other acquisitions, payments and general corporate purposes.

Borrowings under the Senior Credit Facility bear interest, at the Company’s option, (i) at a rate per annum based on the Company’s 
consolidated total debt to EBITDA ratio for the 12-month period ending as of the last day of the immediately preceding fiscal quarter, 
determined in accordance with the applicable pricing levels set forth in the Credit Agreement (the “Applicable Margin”) for London 
Interbank Offered Rate (or a comparable or successor rate approved by Bank of America) (“LIBOR”) loans, plus the applicable 
LIBOR rate or (ii) the Applicable Margin for base rate loans plus the highest of (x) the federal funds rate plus 0.5%, (y) the Bank of 
America prime rate and (z) a daily rate equal to the applicable LIBOR rate plus 1.0%.

Under the terms of the Credit Agreement, we are required to maintain a maximum consolidated total debt to EBITDA ratio of not 
greater than 4.25:1.0 with certain step-downs described in the Credit Agreement. In addition, we are required to maintain a minimum 
consolidated fixed charge coverage ratio of not less than 3.50:1.0 (with certain step-ups described in the Credit Agreement).

Events of default under the Credit Agreement include failure to pay principal or interest when due, failure to comply with the financial 
and operational covenants, the occurrence of any cross default event, non-compliance with other loan documents, the occurrence 
of a change of control event, and bankruptcy and other insolvency events. If an event of default occurs and is continuing, the 
Administrative Agent can, with the consent of the required Lenders, among others (i) terminate the commitments under the Credit 
Agreement, (ii) accelerate and require the Company to repay all the outstanding amounts owed under the Credit Agreement, and 
(iii) require the Company to cash collateralize any outstanding letters of credit 

Each  wholly  owned  domestic  subsidiary  of  the  Company  (subject  to  certain  exceptions  set  forth  in  the  Credit Agreement)  has 
guaranteed all existing and future indebtedness and liabilities of the other guarantors and the Company arising under the Credit 
Agreement. The  Company’s  obligations  under  the  Credit Agreement  and  such  domestic  subsidiaries’  guaranty  obligations  are 
secured by substantially all of their respective assets. 

The Company is in compliance with debt covenants as of December 31, 2018.

36

As of December 31, 2018, we had $386.6 million of borrowing availability under the Credit Agreement, of which we could have 
borrowed $386.7 million on December 31, 2018 and remained in compliance with the above described covenants as of such date. 
Our borrowing availability under the Credit Agreement is limited only as of our fiscal quarter-end by the covenant restrictions described 
above.  At December 31, 2018, we had $51.1 million letters of credit outstanding under the Senior Credit Facility and borrowings 
against the Senior Credit Facility aggregated $375.0 million (excluding debt discount of $1.6 million and deferred financing costs 
of $2.2 million).

Stock Repurchases

In May 2016, our Board of Directors authorized us to repurchase, on the open market, shares of our outstanding common stock in 
an amount not to exceed $30.0 million in aggregate. Purchases of our common stock may be made in open market transactions 
effected through a broker-dealer at prevailing market prices, in block trades, or by other means in accordance with Rule 10b-18 
and 10b5-1 under the Exchange Act. The share repurchase program does not obligate us to repurchase any particular amount of 
common stock, and has no fixed termination date.  Under this program, we repurchased 305,183 shares of common stock through 
December 31, 2018 at an average price of $24.43 per share, resulting in $7.5 million in program-to-date repurchases. No repurchases 
were made during the year ended December 31, 2018.

Letters of Credit

We provided letters of credit totaling $24.9 million and $33.4 million to our casualty insurance carriers to collateralize our casualty 
insurance program as of December 31, 2018 and 2017, respectively.

We provided $26.2 million and $15.1 million in letters of credit to collateralize other obligations as of December 31, 2018 and 2017, 
respectively.

Deficiency Payments

Pursuant to our obligations with respect to the parking garage operations at Bradley International Airport, we are required to make 
certain deficiency payments for the benefit of the State of Connecticut and for holders of special facility revenue bonds. The deficiency 
payments  represent  contingent  interest  bearing  advances  to  the  trustee  to  cover  operating  cash  flow  requirements.  As  of 
December 31, 2018, we had made $3.9 million of cumulative deficiency payments to the trustee, net of reimbursements.  Deficiency 
payments made are recorded as increases to cost of services and deficiency repayments are recorded as reductions to cost of 
services. We believe these advances to be fully recoverable and will recognize the principal, interest and premium payments related 
to these deficiency payments when they are received. We do not directly guarantee the payment of any principal or interest on any 
debt obligations of the State of Connecticut or the trustee.

The total deficiency repayments (net of payments made), interest and premium received and recorded for the years ended 2018, 
2017 and 2016 are as follows:

(millions)
Deficiency repayments
Interest
Premium

Lease Commitments

Year Ended December 31
2017

2016

2018

$

$

3.9
0.9
0.3

$

$

2.0
0.6
0.2

$

$

1.7
0.5
0.2

We have minimum lease commitments of $170.6 million for fiscal 2019. The leased properties generate sufficient cash flow to meet 
the base rent payment.

Certain lease type contracts acquired in a previous acquisition include provisions allocating to us responsibility for the cost of certain 
structural and other repairs required to be made to the leased property, including improvement and repair costs arising as a result 
of ordinary wear and tear. During the year ended December 31, 2018, 2017 and 2016, we recorded $nil, $0.1 million and $0.7 
million, respectively, of costs (net of our expected recoveries through the applicable indemnity) in Cost of services-Lease type 
contracts within the Consolidated Statements of Income for structural and other repair costs related to these lease type contracts, 
whereby, we have expensed repair costs and engaged third-party general contractors to complete structural and other repair projects, 
and other indemnity-related costs.  Based on information available at this time, the Company believes that it has completed and 
incurred  all  additional  costs  for  certain  structural  and  other  repair  costs  for  certain  lease  type  contracts  acquired  in  a  previous 
acquisition.  

Daily Cash Collections

As a result of day-to-day operations, we collect significant amounts of cash. Lease type contract revenue is generally deposited 
into our local bank accounts, with a portion remitted to our clients in the form of rental payments according to the terms of the leases. 
Under management type contracts, clients may require us to deposit the daily receipts into one of our local bank accounts, with the 
cash in excess of our operating expenses and management fees remitted to the clients at negotiated intervals, may require us to 
deposit the daily receipts into client designated bank accounts and the clients then reimburse us for operating expenses and pay 
our management fee subsequent to month-end or may require segregated bank accounts for the receipts and disbursements at 

37

locations. Our working capital and liquidity may be adversely affected if a significant number of our clients require us to deposit all 
parking revenues into their respective accounts.

Our liquidity also fluctuates on an intra-month and intra-year basis depending on the contract mix and timing of significant cash 
payments. Additionally, our ability to utilize cash deposited into our local accounts is dependent upon the availability and movement 
of that cash into our corporate accounts. For all these reasons, from time to time, we carry a significant cash balance, while also 
utilizing our Senior Credit Facility.

Cash and Cash Equivalents

We had cash and cash equivalents of $39.9 million at December 31, 2018, compared to $22.8 million at December 31, 2017. The 
cash balances reflect our ability to utilize funds deposited into our local bank accounts. Cash and cash equivalents that are restricted 
as to withdrawal or use under the terms of certain contractual agreements was $1.7 million and $0.3 million as of December 31, 
2018 and 2017, respectively, and are included within Cash and cash equivalents within the Consolidated Balance Sheets.  Availability, 
timing of deposits and the subsequent movement of cash into our corporate bank accounts may result in significant changes to our 
cash balances.

Summary of Cash Flows

(millions)
Net cash provided by operating activities
Net cash provided by (used in) investing activities
Net cash provided by (used in) financing activities

Operating Activities

Years ended December 31,
2017

2016

2018

$
$
$

$
70.9
(268.4) $
$
215.2

$
45.2
2.3
$
(47.2) $

59.7
(13.8)
(42.1)

Our primary sources of funds are cash flows from operating activities and changes in operating assets and liabilities.

Net cash provided by operating activities totaled $70.9 million for 2018, compared to $45.2 million for 2017. Cash provided during 
2018 included $70.7 million from operations, partially offset by changes in operating assets and liabilities that resulted in a cash 
source of $0.2 million. The net increase in operating assets and liabilities resulted primarily from: (i) a net increase in accounts 
payable and accrued liabilities of $14.7 million, which primarily resulted from timing of payments to our clients as described under 
"Daily Cash Collections", partially offset by recognizing a contract liability upon the adoption of Topic 606 (effective January 1, 2018); 
(ii) a net decrease in prepaid expenses and other of $2.2 million, primarily due to a decrease in prepaid taxes; offset by (iii) a net 
increase in notes and accounts receivable of $16.7 million due to recognizing a contract asset upon adoption of Topic 606 (effective 
January 1, 2018) and timing of collections.   

Net cash provided by operating activities totaled $45.2 million for 2017, compared to $59.7 million for 2016. Cash provided during 
2017 included $62.4 million from operations, partially offset by changes in operating assets and liabilities that resulted in a cash 
use of $17.2 million. The net decrease in operating assets and liabilities resulted primarily from: (i) a net decrease in accounts 
payable and accrued liabilities of $10.5 million, which primarily resulted from the timing of payments to our clients, as described 
under "Daily Cash Collection" and vendors and decreases in the amount of book overdrafts included in accounts payable; (ii) a net 
increase in prepaid expenses and other of $4.1 million; and (iii) a net increase in notes and accounts receivable of $2.6 million due 
to the timing of collections.  

Investing Activities

Net cash used in investing activities totaled for $268.4 million for 2018, compared to net cash provided of $2.3 million in 2017. Cash 
used in investing activities in 2018 included (i) $277.9 million for the acquisition of Bags, net of cash acquired; (ii) $8.9 million for 
capital  investments  needed  to  secure  and/or  extend  leased  and  managed  facilities  and  investments  in  information  system 
enhancements and infrastructure; (iii) $1.1 million for cost of contract purchases; offset by (iv) $19.3 million in proceeds received 
from the sale of an equity method investee's sale of assets; and (v) $0.2 million of proceeds from the sale of assets and contract 
terminations.

Net cash provided by investing activities totaled for $2.3 million for 2017, compared to a use of $13.8 million in 2016. Cash provided 
by investing activities in 2017 included (i) $8.4 million in proceeds received from the sale of an equity method investee's sale of 
assets; (ii) $0.8 million of proceeds from the sale of assets and contract terminations; and (iii) $0.6 million of proceeds received and 
relating to the final earn-out payment from buyer for the security business sold in 2015; offset by (iv) $6.8 million for capital investments 
needed to secure and/or extend leased facilities and investments in information system enhancements and infrastructure; and (v) 
$0.7 million for cost of contract purchases. 

38

Financing Activities

Net cash provided by financing activities totaled $215.2 million in 2018, compared to a use of $47.2 million in 2017. Cash provided 
by financing activities for 2018 included (i) net proceeds from the credit facility of $222.2 (primarily due to the acquisition of Bags); 
offset by (ii) payments of debt issuance costs and original discount on borrowings of $3.2 million; (iii) distributions to noncontrolling 
interests of $3.3 million; and (iv) payments on other long-term borrowings of $0.5 million.

Net cash used in financing activities totaled $47.2 million in 2017, compared to $42.1 million in 2016. Cash used in financing activities 
for 2017 included (i) net payments on the credit facility of $43.5 million; (ii) distributions to noncontrolling interests of $3.2 million; 
and (iii) payments on other long-term borrowings of $0.5 million.

Summary Disclosures about Contractual Obligations and Commercial Commitments

The following summarizes certain of our contractual obligations at December 31, 2018 and the effect such obligations are expected 
to have on our liquidity and cash flow in future periods. The nature of our business is to manage parking facilities and as a result, 
we do not have significant short-term purchase obligations.

(millions)
Contractual obligations
Operating leases (1)
Capital leases
Service concession arrangements (2)
Total contractual obligations
Other Long-Term Liabilities
Deferred Compensation
Other long-term liabilities (3)
Total other long-term liabilities
Commercial Commitments
Senior Credit Facility (4)
Other Debt (4)
Interest payments on debt and long-term liabilities
Letters of credit (5)
Total commercial commitments
Total

Total

2019

2020 - 2021

2022 - 2023

2024 and
thereafter

Payments Due by Period

$

$
$

$

$

$

$
$

627.0
17.9
172.8
817.7

6.2
49.6
55.8

375.0
1.2
76.5
51.1
503.8
1,377.3

$

$
$

$

$

$

$
$

170.6
2.3
85.9
258.8

0.5
20.0
20.5

11.2
1.2
17.2
51.1
80.7
360.0

$

$
$

$

$

$

$
$

217.0
4.6
49.2
270.8

1.1
11.7
12.8

22.5
—
32.0
—
54.5
338.1

$

$
$

$

$

$

$
$

122.4
4.0
21.7
148.1

1.2
10.6
11.8

341.3
—
27.3
—
368.6
528.5

$

$
$

$

$

$

$
$

117.0
7.0
16.0
140.0

3.4
7.3
10.7

—
—
—
—
—
150.7

(1)  Represents minimum rental commitments, excluding (i) contingent rent provisions under all non-cancelable leases; and (ii) sublease income of $8.4 million.

(2)  Represents lease type contracts that meet the definition of service concession arrangements under Topic 853.

(3)  Represents customer deposits, insurance claims and obligation related to acquisitions.

(4)  Represents principal amounts. See Note 13. Borrowing Arrangements to the Consolidated Financial Statements included in Part IV, Item 15. "Exhibits and Financial 

Statements Schedules."

(5)  Represents aggregate amount of currently issued letters of credit at their maturities.

We received deficiency repayments (net of deficiency payments made) related to the Bradley Agreement of $3.9 million, $2.0 million
and $1.7 million for the years ended December 31, 2018 and 2017 and 2016, respectively.

The above schedule does not include any amounts for expected deficiency payments in the "less than one year" category or any 
other "payments due by period" category, as we concluded that the potential for future deficiency payments did not meet the criteria 
of both probable and estimable. 

Payments related to the provisional one-time transition tax liability recorded in connection with the enactment of the 2017 Tax Act 
are also excluded. The provisional transition tax liability was $0.5 million at December 31, 2018 and is payable over a period of up 
to eight years.  See Note 16. Income Taxes to the Consolidated Financial Statements included in Part IV, Item 15. "Exhibits and 
Financial Statements Schedules" for further discussion.

39

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Critical Accounting Policies and Estimates

The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires 
management to make estimates and judgments that affect the reported amounts of assets and liabilities, revenues and expenses 
and related disclosures of contingent assets and liabilities in the Consolidated Financial Statements and accompanying notes. The 
SEC has defined a company's critical accounting policies and estimates as the ones that are most important to the portrayal of the 
company's financial condition and results of operations, and which require the company to make its most difficult and subjective 
judgments, often as a result of the need to make estimates of matters that are inherently uncertain. Based on this definition, we 
have identified the critical accounting policies and judgments addressed below. We base these estimates and judgments on historic 
experience and on various other assumptions that are believed to be reasonable under the circumstances, the results of which form 
the basis for making judgments about carrying values of assets and liabilities that are not readily apparent from other sources. 
Certain accounting estimates are particularly sensitive because of their complexity and the possibility that future events affecting 
them may differ materially from our current judgments and estimates.

This listing of critical accounting policies is not intended to be a comprehensive list of all of our accounting policies. We also have 
other key accounting policies, which involve the use of estimates, judgments, and assumptions that are significant to understanding 
our results, which are included in Note 1. Significant Accounting Policies and Practices of the notes to the Consolidated Financial 
Statements included in Part IV, Item 15. "Exhibits and Financial Statement Schedules."

Goodwill and Other Intangibles

Goodwill represents the excess of purchase price paid over the fair value of net assets acquired. In accordance with the Financial 
Accounting Standards Board's ("FASB") authoritative accounting guidance on goodwill, we do not amortize goodwill but rather 
evaluate it for impairment on an annual basis, or more often if events or circumstances change that could cause goodwill to become 
impaired. We have elected to assess the impairment of goodwill annually on the first day of our fiscal fourth quarter, or at an interim 
date if there is an event or change in circumstances indicate the carrying value may not be recoverable. Factors that could trigger 
an impairment review include significant under-performance relative to expected historical or projected future operating results, 
significant changes in the use of acquired assets or our business strategy, a change in reportable segments and significant negative 
industry or economic trends.

A multi-step impairment test is performed on goodwill. For our fourth quarter 2018 and 2017 goodwill impairment tests, we utilized 
the option to evaluate various qualitative factors to determine the likelihood of impairment and if it was more likely than not that the 
fair value of the reporting units were less than the carrying value of the reporting unit.  We concluded there was no impairment of 
goodwill at any of the reporting units.   

If  we  do  not  elect  to  perform  a  qualitative  assessment,  we  can  voluntarily  proceed  directly  to  Step 1.  In  Step 1,  we  perform  a 
quantitative analysis to compare the fair value of the reporting unit to its carrying value including goodwill. If the fair value of the 
reporting unit exceeds the carrying value of the net assets assigned to that unit, goodwill is not considered impaired, and we are 
not required to perform further testing. If the carrying value of the net assets assigned to the reporting unit exceeds the fair value 
of the reporting unit, then we must perform Step 2 of the impairment test in order to determine the implied fair value of the reporting 
unit's goodwill. If the carrying value of a reporting unit's goodwill exceeds its implied fair value, then we would record an impairment 
loss equal to the difference.

The goodwill impairment test is performed at the reporting unit level; our reporting units represent our operating segments, which 
are comprised of our two operating segments. Management determines the fair value of each of its reporting units by using a 
discounted cash flow approach and a market approach using multiples of EBITDA of comparable companies to estimate market 
value. In addition, we compare our derived enterprise value on a consolidated basis to our market capitalization as of its test date 
to ensure its derived value approximates our market value when taken as a whole.

In conducting our goodwill impairment quantitative assessments, we analyze actual and projected growth trends of the reporting 
units, gross margin, operating expenses and EBITDA (which also includes forecasted five-year income statement and working 
capital projections, a market-based weighted average cost of capital and terminal values after five years). We also assess critical 
areas that may impact our business including economic conditions, market related exposures, competition, changes in product 
offerings and changes in key personnel.

We continue to perform a goodwill impairment test as required on an annual basis and on an interim basis, if certain conditions 
exist. Factors we consider important, which could result in changes to our estimates, include underperformance relative to historical 
or projected future operating results and declines in acquisitions and trading multiples. Due to the diverse customer base, we do 
not believe our future operating results will vary significantly relative to its historical and projected future operating results. However, 
future events may indicate differences from our judgments and estimates that could, in turn, result in impairment charges in the 
future. Future events that may result in impairment charges include increases in interest rates, which would impact discount rates, 
unfavorable economic conditions or other factors that could decrease revenues and profitability of existing locations and changes 
in the cost structure of existing facilities. Factors that could potentially have an unfavorable economic effect on our judgments and 
estimates include, among others: changes imposed by governmental and regulatory agencies, such as property condemnations 
and assessment of parking-related taxes; construction or other events that could change traffic patterns; and terrorism or other 
catastrophic events.

40

Intangible assets with finite lives are amortized over their estimated useful lives and reviewed for impairment when circumstances 
change  that  would  create  a  triggering  event.  Intangible  assets  with  finite  lives  are  amortized  on  a  straight-line  basis  over  their 
estimated useful lives. We evaluate the remaining useful life of the other intangible assets on a periodic basis to determine whether 
events or circumstances warrant a revision to the remaining useful life. Assumptions and estimates about future values and remaining 
useful lives of our intangible and other long-lived assets are complex and subjective. They can be affected by a variety of factors, 
including external factors such as industry and economic trends, and internal factors, such as changes in our business strategy 
and internal forecasts. Although management believes the historical assumptions and estimates are reasonable and appropriate, 
different assumptions and estimates could materially impact our reported financial results.

Long-Lived Assets

We evaluate long-lived asset groups whenever events or circumstances indicate that the carrying value of an asset may not be 
recoverable. Events or circumstances that would result in an impairment review primarily include a significant change in the use of 
an asset, or the planned sale or disposal of an asset. Recoverability of assets to be held and used is measured by a comparison 
of the carrying amount of the asset to future undiscounted cash flows expected to be generated by the asset group. If it is determined 
to be impaired, the impairment recognized is measured by the amount by which the carrying value of the asset exceeds its fair 
value. Our estimates of future cash flows from such assets could be impacted if it underperforms relative to historical or projected 
future operating results.

Assumptions and estimates used to determine cash flows in the evaluation of impairment and the fair values used to determine the 
impairment are subject to a degree of judgment and complexity. Any changes to the assumptions and estimates resulting from 
changes in actual results or market conditions from those anticipated may affect the carrying value of long-lived assets and could 
result in an impairment charge.

Insurance Reserves

We purchase comprehensive casualty insurance (including, but not limited to, general/garage liability, automobile liability, garage-
keepers legal liability, worker's compensation and umbrella/excess liability insurance) covering certain claims that arise in connection 
with our operations. Under our various liability and workers' compensation insurance policies, we are obligated to pay directly or 
reimburse the insurance carrier for the deductible / retention amount of each loss covered by our general/garage liability, automobile 
liability, workers' compensation and garage keepers legal liability policies. As a result, we are effectively self-insured for all claims 
up to the deductible / retention amount for each loss. It is our policy to record our self-insurance liabilities based on claims filed and 
an estimate of claims incurred but not yet reported. We utilize historical claims experience and actuarial methods which consider 
a number of factors to estimate our ultimate cost of losses incurred in determining the required level of insurance reserves and 
timing  of  expense  recognition  associated  with  claims  against  us.  This  determination  requires  the  use  of  judgment  in  both  the 
estimation of probability when determining the required insurance reserves and amount to be recognized as an expense. Future 
information regarding historical loss experience may require changes to the level of insurance reserves and could result in increased 
expense recognition in the future.

Allowance for Doubtful Accounts

We report accounts receivable, net of an allowance for doubtful accounts, to represent our estimate of the amount that ultimately 
will be realized in cash. In determining the adequacy of the allowance for doubtful accounts, we primarily use the review of specific 
accounts but also use historical collection trends and aging of receivables and make adjustments in the allowance as necessary. 
Changes in economic conditions or other circumstances could have an impact on the collection of existing receivable balances or 
future allowance for doubtful account considerations.

Income Taxes

Income tax expense involves management judgment as to the ultimate resolution of any tax issues. Historically, our assessments 
of the ultimate resolution of tax issues have been reasonably accurate. The current open issues are not dissimilar from historical 
items.

Deferred income taxes are computed using the asset and liability method, such that deferred tax assets and liabilities are recognized 
for the expected future tax consequences of temporary differences between financial reporting amounts and the tax bases of existing 
assets and liabilities based on currently enacted tax laws and tax rates in effect for the periods in which these temporary differences 
are expected to reverse or be settled. Income tax expense is the tax payable for the period plus the change during the period in 
deferred income taxes. We have certain state net operating loss carry forwards which expire in 2036. We consider a number of 
factors in its assessment of the recoverability of its net operating loss carryforwards including their expiration dates, the limitations 
imposed due to the change in ownership as well as future projections of income. Future changes in our operating performance 
along with these considerations may significantly impact the amount of net operating losses ultimately recovered, and its assessment 
of their recoverability.

When  evaluating  our  tax  positions,  we  account  for  uncertainty  in  income  taxes  in  our  Consolidated  Financial  Statements.  Our 
evaluation of a tax position is a two-step process, the first step being recognition. The first step is to determine whether it is more-
likely-than-not that a tax position will be sustained upon tax examination, including resolution of any related appeals or litigation 
processes, based on only the technical merits of the position and the weight of available evidence. If a tax position does not meet 
the more-likely-than-not threshold, which is more than 50% likely of being realized, the benefit of that position is not recognized in 
our financial statements. The second step is measurement of the tax benefit. The tax position is measured as the largest amount 
41

of benefit that is more-likely-than-not of being realized, which is more than 50% likely of being realized upon ultimate resolution with 
a taxing authority.

On December 22, 2017, the U.S. Tax Cuts and Jobs Act of 2017 (the “2017 Tax Act”) was signed into law. The 2017 Tax Act includes 
significant  changes  to  the  corporate  income  tax  system  in  the  United  States,  including  a  federal  corporate  rate  reduction 
from 35% to 21% and the transition of United States international taxation from a worldwide tax system to a territorial tax system, 
and  a  one-time  transition  tax  on  the  mandatory  deemed  repatriation  of  foreign  earnings.  The  2017  Tax Act  requires  complex 
computations to be performed that were not previously required in U.S. tax law, significant judgments to be made in interpretation 
of the provisions of the 2017 Tax Act and significant estimates in calculations, and the preparation and analysis of information not 
previously relevant or regularly produced.   The U.S. Department of Treasury, the Internal Revenue Service (IRS), foreign jurisdictions, 
state jurisdictions and other standard-setting bodies could interpret or issue guidance on how provisions of the 2017 Tax Act will be 
applied or otherwise administered that is different than our interpretation.  We are required to recognize the effect of the tax law 
changes in the period of enactment, which include determining the transition tax, remeasuring our deferred tax assets and liabilities 
as well as reassessing the net realizability of our deferred tax assets and liabilities. 

On December 22, 2017, the SEC staff issued Staff Accounting Bulletin No. 118, Income Tax Accounting Implications of the Tax Cuts 
and Jobs Act of 2017 (SAB 118), as issued to address the application of US GAAP in situations when a registrant does not have 
the necessary information available, prepared, or analyzed (including computations) in reasonable detail to complete accounting 
for certain income tax effects of the 2017 Tax Act. We completed our analysis of the income tax effects of the 2017 Tax Act in the 
fourth quarter of 2018 (within the measurement period not to extend beyond one year) in accordance with SAB 118. 

Legal and Other Contingencies

We are subject to claims and litigation in the normal course of our business. The outcomes of claims and legal proceedings brought 
against us and other loss contingencies are subject to significant uncertainty. We accrue a charge when our management determines 
that it is probable that an asset has been impaired or a liability has been incurred and the amount of loss can be reasonably estimated. 
When a loss is probable, we record an accrual based on the reasonably estimable loss or range of loss. When no point of loss is 
more likely than another, we record the lowest amount in the estimated range of loss and disclose the estimated range. We do not 
record liabilities for reasonably possible loss contingencies, but do disclose a range of reasonably possible losses if they are material 
and we are able to estimate such a range. If we cannot provide a range of reasonably possible losses, we explain the factors that 
prevent us from determining such a range. In addition, we accrue for the authoritative judgments or assertions made against us by 
government agencies at the time of their rendering regardless of our intent to appeal. We regularly evaluate current information 
available to us to determine whether an accrual should be established or adjusted. Estimating the probability that a loss will occur 
and estimating the amount of a loss or a range of loss involves significant estimation and judgment.

Item 7A.    Quantitative and Qualitative Disclosures About Market Risk

Interest Rates

Our primary market risk exposure consists of risk related to changes in interest rates. We use the variable rate Senior Credit Facility, 
discussed previously, to finance our operations. This Senior Credit Facility exposes us to variability in interest payments due to 
changes in interest rates. If interest rates increase, interest expense increases and conversely, if interest rates decrease, interest 
expense also decreases. We believe that it is prudent to limit our exposure to an increase in interest rates.

On November 30, 2018, we entered into the Credit Agreement. Pursuant to the terms, and subject to the conditions, of the Credit 
Agreement, as described in Note 13. Borrowing Arrangements within our Consolidated Financial Statements included in Part IV, 
Item 15, "Exhibits and Financial Statement Schedules", the Lenders have made available to us a Senior Credit Facility that permits 
aggregate borrowings of $550.0 million consisting of (i) a revolving credit facility of up to $325.0 million at any time outstanding, 
which includes a letter of credit facility that is limited to $100.0 million at any time outstanding, and (ii) a term loan facility of $225.0 
million, subject to securing additional commitments from the Lenders or new lending institutions. Interest expense on such borrowings 
is sensitive to changes in the market rate of interest. If we were to borrow the entire $134.5 million available under the revolving 
credit facility, a 1 percent (%) increase in the average market rate would result in an increase in our annual interest expense of 
$1.3 million. This amount is determined by considering the impact of the hypothetical interest rates on our borrowing cost, but does 
not consider the effects of the reduced level of overall economic activity that could exist in such an environment. Due to the uncertainty 
of the specific changes and their possible effects, the foregoing sensitivity analysis assumes no changes in our financial structure.

Foreign Currency Risk

Substantially all of our operations are conducted in the United States and, as such, are not subject to material foreign currency 
exchange  risk. All  foreign  investments  are  denominated  in  U.S.  dollars,  with  the  exception  of  Canada.  We  had  approximately 
$4.2 million of Canadian dollar denominated cash instruments at December 31, 2018, and no debt instruments denominated in 
Canadian dollar at December 31, 2018. We do not hold any hedging instruments related to foreign currency transactions.

We  monitor  foreign  currency  positions  and  may  enter  into  certain  hedging  instruments  in  the  future  should  we  determine  that 
exposure to foreign exchange risk has increased.

42

Item 8.    Financial Statements and Supplementary Data

The Consolidated Financial Statements and related notes and schedules required by this item are incorporated into this Form 10-
K and set forth in Part IV, Item 15. "Exhibits and Financial Statement Schedules" herein.

Item 9.    Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

None.

Item 9A.    Controls and Procedures

Evaluation of Disclosure Controls and Procedures

Prior to the filing of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018 and under the supervision and 
with the participation of our management, including our Chief Executive Officer, Chief Financial Officer and Corporate Controller, 
we  carried  out  an  evaluation  of  the  effectiveness  of  the  design  and  operation  of  our  disclosure  controls  and  procedures  (the 
"Evaluation") at a reasonable assurance level as of the last day of the period covered by this Form 10-K.

Disclosure  controls  and  procedures  are  defined  by  Rules 13a-15(e)  and  15d-15(e)  of  the  Exchange Act  as  controls  and  other 
procedures that are designed to ensure that information required to be disclosed in the reports that we file or submit under the 
Exchange Act is recorded, processed, summarized and reported within the time periods specified by the SEC's rules and forms. 
Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information required 
to be disclosed in the reports that we file or submit under the Exchange Act is accumulated and communicated to our management, 
including our Chief Executive Officer, Chief Financial Officer and Corporate Controller, to allow timely decisions regarding required 
disclosures.

Based  upon  the  Evaluation,  our  Chief  Executive  Officer,  Chief  Financial  Officer  and  Corporate  Controller  concluded  that  our 
disclosure controls and procedures were effective at the reasonable assurance level as of December 31, 2018.

Inherent Limitations of the Effectiveness of Internal Control

Our internal control over financial reporting is designed to provide reasonable assurance regarding the reliability of financial reporting 
and the preparation of financial statements for external purposes in accordance with U.S. generally accepted accounting principles 
("GAAP"). Our internal control over financial reporting includes those policies and procedures that:

(i)  pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions 

of the Company's assets;

(ii)  provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in 
accordance  with  GAAP,  and  that  the  Company's  receipts  and  expenditures  are  being  made  only  in  accordance  with 
authorizations of the Company's management and directors; and

(iii)  provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the 

Company's assets that could have a material effect on the financial statements.

Management, including our Chief Executive Officer, Chief Financial Officer and Corporate Controller, does not expect that our 
internal controls will prevent or detect all errors and all fraud. A control system, no matter how well designed and operated, can 
provide only reasonable, not absolute, assurance that the objectives of the control system are met. Further, the design of a control 
system must reflect the fact that there are resource constraints, and the benefits of controls must be considered relative to their 
costs. Because of the inherent limitations in all control systems, no evaluation of internal controls can provide absolute assurance 
that all control issues and instances of fraud, if any, have been detected. Also, any evaluation of the effectiveness of controls in 
future periods are subject to the risk that those internal controls may become inadequate because of changes in business conditions, 
or that the degree of compliance with the policies or procedures may deteriorate.

Management's Annual Report on Internal Control over Financial Reporting

Our management is responsible for establishing and maintaining adequate internal control over financial reporting. Our internal 
control system was designed to provide reasonable assurance to our management and Board of Directors regarding the preparation 
and fair presentation of our published financial statements.

Prior to the filing of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018, our management assessed the 
effectiveness of our internal control over financial reporting as of the last day of the period covered by the report. In making this 
assessment, our management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission 
("COSO") in Internal Control—Integrated Framework (2013 Framework). Based on our Evaluation under the COSO Framework, 
our management concluded that our internal control over financial reporting was effective as of December 31, 2018.  Management's 
assessment of internal control over financial reporting as of December 31, 2018 excludes internal control over financial reporting 
related to ZWB Holdings, Inc. and Rynn's Luggage Corporation, their subsidiaries and affiliates (collectively, "Bags") (acquired on 
November 30, 2018).

43

Ernst & Young LLP has audited the Consolidated Financial Statements included in this Annual Report on Form 10-K and, as part 
of its audit, has issued an attestation report, included herein, on the effectiveness of our internal control over financial reporting.

Changes in Internal Control over Financial Reporting

There  have  been  no  significant  changes  in  our  internal  control  over  financial  reporting  that  occurred  during  the  year 
ended December 31, 2018, which were identified in connection with management’s evaluation required by paragraph (d) of Rules 
13a-15 and 15d-15 under the Exchange Act, that have materially affected or are reasonably likely to materially affect our internal 
controls over financial reporting.

Management's assessment and conclusions on the effectiveness of internal control over financial reporting did not include the 
internal controls of Bags, which is included in the 2018 Consolidated Financial Statements of SP Plus Corporation. We will incorporate 
Bags into our annual evaluation of internal control over financial reporting for the year ending December 31, 2019. Bags constituted 
2%  and  3%  of  the  Company's  total  and  net  assets,  excluding  goodwill  and  intangible  assets  recognized  as  part  of  purchase 
accounting, respectively, as of December 31, 2018 and 1% and 3% of the Company's revenue and net income attributable to SP 
Plus Corporation, respectively, for the year then ended. 

Item 9B.    Other Information

None.

PART III

Item 10.    Directors, Executive Officers and Corporate Governance

Information  required  by  this  item  with  respect  to  our  directors  and  compliance  by  our  directors,  executive  officers  and  certain 
beneficial owners of our common stock with Section 16(a) of the Exchange Act is incorporated by reference to all information under 
the captions entitled "Board Matters—Nominees for Director," "Board Matters—Nomination Process," "Our Corporate Governance 
Practices—Codes of Conduct and Ethics," "Board Committees and Meetings," "Executive Officers" and "Section 16(a) Beneficial 
Ownership Reporting Compliance" included in our 2019 Proxy Statement.

We have adopted a code of ethics as part of our compliance program. The code of ethics applies to our Chief Executive Officer 
(Principal Executive Officer), Chief Financial Officer (Principal Financial Officer) and Corporate Controller (Principal Accounting 
Officer). In addition we have adopted a code of business conduct that applies to all of our officers and employees. Any amendments 
to, or waivers from, our code of ethics will be posted on our website www.spplus.com. A copy of these codes of conduct and ethics 
will be provided to you without charge upon request to investor_relations@spplus.com.

Item 11.    Executive Compensation 

Information required by this item is incorporated by reference to all information under the caption entitled "Compensation Discussion 
and  Analysis,"  "Compensation  Committee  Report,"  "Executive  Compensation,"  and  "Non-Employee  Director  Compensation" 
included in our 2019 Proxy Statement.

Item 12.    Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

Information required by this item is incorporated by reference to all information under the caption entitled "Equity Compensation 
Plan Information" and "Security Ownership" included in our 2019 Proxy Statement.

Item 13.    Certain Relationships and Related Transactions and Director Independence

Information required by this item is incorporated by reference to all information under the caption "Board Matters—Nomination 
Process—Board  Designees,"  "Our  Corporate  Governance  Practices—Director  Independence,"  "Our  Corporate  Governance 
Practices—Related-Party Transaction Policy," and "Transactions with Related Persons and Control Persons" included in our 2019 
Proxy Statement.

Item 14.    Principal Accountant Fees and Services

Information required by this item is incorporated by reference to all information under the caption "Audit Committee Disclosure—
Principal Accounting Fees and Services," and "Audit Committee Disclosure—Procedures for Audit Committee Pre-Approval of Audit 
and Permissible Non-Audit Services of Independent Registered Public Accounting Firm" included in our 2019 Proxy Statement.

44

PART IV

Item 15.   Exhibits and Financial Statement Schedules

(a)  Documents filed as part of this report

1.   All Financial Statements

Index to Consolidated Financial Statements

Report of Independent Registered Public Accounting Firm
Report of Independent Registered Public Accounting Firm on Internal Control over Financial Reporting
Audited Consolidated Financial Statements

Consolidated Balance Sheets as of December 31, 2018 and 2017
For the years ended December 31, 2018, 2017 and 2016

Consolidated Statements of Income
Consolidated Statements of Comprehensive Income
Consolidated Statements of Stockholders' Equity
Consolidated Statements of Cash Flows
Notes to Consolidated Financial Statements

2.   Financial Statement Schedule

49
50

51

52
53
54
55
56

The following financial statement schedule is included in this report and should be read in conjunction with the financial statements 
and Reports of Independent Registered Public Accounting Firm referred to above.

Schedule II—Valuation and Qualifying Accounts

94

Other schedules are omitted since the required information is not present or is not present in amounts sufficient to require submission 
of the schedule, or because the information required is included in the Consolidated Financial Statements or the notes thereto.

3. Exhibits

Exhibit
Number

2.1  

Description
Stock Purchase Agreement dated as of October 16, 2018, by and among 
Craig  Mateer,  ZWB  Holdings,  Inc.,  Rynn's  Luggage  Corporation  and  the 
Company. The schedules and exhibits to the Stock Purchase Agreement 
have been omitted from this filing pursuant to Item 601(b)(2) of Regulation 
S-K  but  will  be  provided  supplementally  to  the  Securities  and  Exchange 
Commission upon request.

Incorporated by Reference

Form Exhibit
8-K

2.1

Filing Date/Period
End Date

October 17, 2018

3.1  

Second Amended and Restated Certificate of Incorporation of the Company 
filed on June 2, 2004.

10-K

3.1

December 31, 2008

3.1.1   Certificate of Amendment of Second Amended and Restated Certificate of 

Incorporation of the Company effective as of January 7, 2008.

10-K

3.1.1

December 31, 2008

3.1.2   Certificate of Amendment of Second Amended and Restated Certificate of 

Incorporation of the Company effective as of April 29, 2010.

10-Q

3.1.3

June 30, 2010

3.1.3   Certificate of Amendment of Second Amended and Restated Certificate of 

Incorporation of the Company effective as of May 6, 2010.

10-Q

3.1.4

June 30, 2010

3.1.4   Certificate of Ownership and Merger, as filed with the Secretary of State of 
the State of Delaware on November 25, 2013, effective as of December 2, 
2013.

8-K

3.1

December 2, 2013

3.2  

Fourth Amended and Restated Bylaws of the Company dated January 1, 
2010.

10-Q

3.1

September 30, 2016

45

 
 
 
3.2.1

3.2.2

Amendment to Fourth Amended and Restated Bylaws of the Company dated 
February 19, 2016.

10-Q

3.1.1

September 30, 2016

Amendment to Fourth Amended and Restated Bylaws of the Company dated 
August 5, 2016. 

10-Q

3.1.2

September 30, 2016

4.1

Specimen common stock certificate.

10-K

4.1

December 31, 2015

10.1

Credit Agreement,  dated  as  of  November  30,  2018,  by  and  among  the 
Company,  as  the  borrower;  certain  subsidiaries  of  the  Company,  as 
guarantors;  Bank  of  America,  N.A.,  as  administrative  agent,  swing-line 
lender and a letter of credit issuer; Wells Fargo Bank, N.A., as syndication 
agent;  BMO  Harris  Bank  N.A.,  JPMorgan  Chase  Bank,  N.A.,  KeyBank 
National  Association,  and  U.S.  Bank  National  Association,  as  co-
documentation agents; Merrill Lynch, Pierce, Fenner & Smith Incorporated, 
and  Wells  Fargo  Securities LLC,  as  joint  lead  arrangers  and  joint 
bookrunners, and the lenders party thereto.

10.1.1 *

First Amendment to Credit Agreement, dated as of February 4, 2019, entered 
into among the Company, the Guarantors and Bank of America, N.A., as 
Administrative Agent, Swingline Lender and L/C Issuer.

8-K

10.1

November 30, 2018

10.2 + Employment Agreement dated May 18, 1998 and made effective on March 

10-K

10.24

December 31, 2001

30, 1998 between the Company and Robert N. Sacks.

10.2.1 + First Amendment to Employment Agreement dated as of November 7, 2001 

10-K

10.25

December 31, 2001

between the Company and Robert N. Sacks.

10.2.2 + Second Amendment to Employment Agreement dated as of August 1, 2003 

S-1

10.7.2

February 10, 2004

between the Company and Robert N. Sacks.

10.2.3 + Third Amendment  to  Employment Agreement  dated  as  of April  1,  2005 

10-K

10.7.3

December 31, 2008

between the Company and Robert N. Sacks.

10.2.4 + Fourth Amendment to Employment Agreement dated as of December 29, 

2008 between the Company and Robert N. Sacks.

10-K

10.7.4

December 31, 2008

10.2.5 + Fifth Amendment to Employment Agreement dated as of January 28, 2009 

10-K

10.7.5

December 31, 2008

between the Company and Robert N. Sacks.

10.2.6 + Sixth Amendment to Employment Agreement dated as of February 16, 2017 

between the Company and Robert N. Sacks.

10-K

10.6.6

December 31, 2016

10.3 + Amended  and  Restated  Executive  Employment Agreement  dated  as  of 

December 1, 2002 between the Company and John Ricchiuto.

10-K

10.22.2 December 31, 2012

10.3.1 + First  Amendment  to  Amended  and  Restated  Executive  Employment 
Agreement  dated  as  of April 11,  2005,  between  the  Company  and  John 
Ricchiuto.

8-K

10.3

March 7, 2005

10.3.2 + Second Amendment to Employment Agreement dated as of December 28, 

10-K

10.10.2 December 31, 2012

2008 between the Company and John Ricchiuto.

10.3.3 + Third  Amendment  to  Employment  Agreement  dated  as  of  April 2,  2012 

10-Q

10.8

June 30, 2012

between the Company and John Ricchiuto.

10.4 + Amended  and  Restated  Executive  Employment Agreement  between  the 
Company and G Marc Baumann dated November 19, 2014 effective as of 
January 1, 2015.

10-K

10.12

December 31, 2014

46

10.5 + Executive  Employment  Agreement  dated  March 17,  2005  between  the 

10-K

10.14

December 31, 2009

Company and Gerard M. Klaisle.

10.5.1 + First  Amendment  to  Amended  and  Restated  Executive  Employment 
Agreement dated December 29, 2008 between the Company and Gerard 
M. Klaisle.

10-K

10.14.1 December 31, 2009

10.5.2 + Second  Amendment  to  Amended  and  Restated  Executive  Employment 
Agreement  dated  July 28,  2011  between  the  Company  and  Gerald  M. 
Klaisle.

10-Q

10.3

September 30, 2011

10.5.3 + Third Amendment to Executive Employment Agreement dated February 16, 

10-K

10.10.3 December 31, 2016

2017 between the Company and Gerald M. Klaisle. 

10.6 + Executive  Employment Agreement  dated  as  of  September 10,  2012  and 
made effective as of October 2, 2012 between the Company and Rob Toy.

10-Q

10.9

September 30, 2012

10.6.1 + First Amendment to Employment Agreement dated as of November 17, 2014 
and made effective as of January 1, 2015 between the Company and Rob 
Toy.

10-K

10.7.1

December 31, 2017

10.6.2 + Second Amendment to Employment Agreement dated February 15, 2017 

10-K

10.12.1 December 31, 2016

between the Company and Rob Toy.

10.7 + Executive  Employment  Agreement  dated  March  25,  2014  and  made 
effective as of March 3, 2014 by and between the Company and Vance C. 
Johnston.

8-K/A

10.1

March 31, 2014

10.8 *+ SP Plus Corporation Second Amended and Restated Long-Term Incentive 

Plan, dated as of February 11, 2019.

10.9 + Form  of  Performance  Share  Agreement  between  the  Company  and 

10-K

4.1

December 31, 2015

Recipient.

10.10 + Form of the Company's Restricted Stock Unit Agreement dated as of July 1, 

2008.

8-K

10.1

July 2, 2008

10.10.1 + First  Amendment  to  Form  of  the  Company's  Restricted  Stock  Unit 

Agreement. 

8-K

10.1

August 6, 2009

10.10.2 + Second  Amendment  to  Form  of  the  Company's  Restricted  Stock  Unit 

8-K

10.1

June 2, 2011

Agreement dated May 27, 2011.

10.11   Office  Lease  dated  as  of  October 31,  2012  between  the  Company  and 

Piedmont—Chicago Center Owner, LLC.

10-K

10.23

December 31, 2013

10.12   Office  Lease  dated  as  of  October 17,  2013  between  the  Company  and 

10-K

10.24

December 31, 2013

Riverview Business Center I & II, LLC.

10.13  

Form of Property Management Agreement.

10-K

10.30

December 31, 2005

10.14   Guaranty Agreement of APCOA/Standard Parking, Inc. dated as of March 
2000  to  and  for  the  benefit  of  the  State  of  Connecticut,  Department  of 
Transportation.

10-K

10.27

December 31, 2008

10.15   Construction, Financing and Operating Special Facility Lease Agreement 
dated as of March 2000 between the State of Connecticut Department of 
Transportation and APCOA Bradley Parking Company, LLC.

10-K

10.28

December 31, 2008

10.16

Trust Indenture dated March 1, 2000 between State of Connecticut and First 
Union National Bank as Trustee.

10-K

10.29

December 31, 2008

47

14.1   Code of Ethics for Certain Executives.

10-K

14.1

December 31, 2002

21 * Subsidiaries of the Company.

23 * Consent  of  Independent  Registered  Public Accounting  Firm  dated  as  of 

February 21, 2019.

31.1 * Section 302  Certification  dated  February 21,  2019  for  G  Marc  Baumann, 
Director, President and Chief Executive Officer (Principal Executive Officer).

31.2 * Section 302 Certification dated February 21, 2019 for Vance C. Johnston, 
Executive Vice President, Chief Financial Officer and Treasurer (Principal 
Financial Officer).

31.3 * Section 302  Certification  dated  February 21,  2019  for  Kristopher  H.  Roy, 
Vice  President  Corporate  Controller  and  Assistant  Treasurer  (Principal 
Accounting Officer and Duly Authorized Officer).

32 ** Certification  pursuant  to  18  USC  Section 1350,  as  adopted  pursuant  to 
Section 906 of the Sarbanes-Oxley Act of 2002, dated February 21, 2019.

101.INS * XBRL Instance Document.

101.SCH * XBRL Taxonomy Extension Schema.

101.CAL * XBRL Taxonomy Extension Calculation Linkbase.

101.DEF * XBRL Taxonomy Extension Definition Linkbase.

101.LAB * XBRL Taxonomy Extension Label Linkbase.

101.PRE * XBRL Taxonomy Extension Presentation Linkbase.

* Filed herewith.

** Furnished herewith.

+ Management contract or compensation plan, contract or agreement.

48

Report of Independent Registered Public Accounting Firm

To the Stockholders and the Board of Directors of SP Plus Corporation 

Opinion on the Financial Statements

We have audited the accompanying consolidated balance sheets of SP Plus Corporation (the Company) as of December 31, 2018 
and 2017, the related consolidated statements of income, comprehensive income, stockholders’ equity and cash flows for each of 
the three years in the period ended December 31, 2018, the related notes and the financial statement schedule listed in the Index 
at Item 15 (collectively referred to as the “consolidated financial statements”). In our opinion, the consolidated financial statements 
referred to above present fairly, in all material respects, the financial position of the Company at December 31, 2018 and 2017, and 
the results of its operations and its cash flows for each of the three years in the period ended December 31, 2018, in conformity 
with U.S. generally accepted accounting principles. 

We  also  have  audited,  in  accordance  with  the  standards  of  the  Public  Company Accounting  Oversight  Board  (United  States) 
(PCAOB), the Company’s internal control over financial reporting as of December 31, 2018, based on criteria established in Internal 
Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) 
and our report dated February 27, 2019 expressed an unqualified opinion thereon. 

Basis for Opinion 

These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the 
Company’s financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required 
to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and 
regulations of the Securities and Exchange Commission and the PCAOB. 

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the 
audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to 
error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial 
statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included 
examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included 
evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall 
presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion.

We have served as the Company's auditor since 1989.

Chicago, Illinois
February 27, 2019 

/s/ ERNST & YOUNG LLP

49

 
Report of Independent Registered Public Accounting Firm

To the Stockholders and the Board of Directors of SP Plus Corporation 

Opinion on Internal Control over Financial Reporting

We have audited SP Plus Corporation’s internal control over financial reporting as of December 31, 2018, based on criteria 
established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway 
Commission (2013 Framework) (the COSO Criteria). In our opinion, SP Plus Corporation (the Company) maintained, in all 
material respects, effective internal control over financial reporting as of December 31, 2018, based on the COSO criteria. 

As indicated in the accompanying Management’s Annual Report on Internal Controls over Financial Reporting, management’s 
assessment of and conclusion on the effectiveness of internal control over financial reporting did not include the internal controls 
of ZWB Holdings, Inc. and Rynn’s Luggage Corporation, their subsidiaries and affiliates (collectively "Bags"), which are included 
in the 2018 consolidated financial statements of the Company and constituted 2% and 3% of total and net assets, excluding the 
goodwill and intangible assets recognized as part of purchase accounting, respectively, as of December 31, 2018 and 1% and 
3% of revenues and net income, respectively, for the year then ended. Our audit of internal control over financial reporting of the 
Company also did not include an evaluation of the internal control over financial reporting of Bags.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) 
(PCAOB), the consolidated balance sheets of the Company as of December 31, 2018 and 2017, the related consolidated 
statements of income, comprehensive income, stockholders’ equity and cash flows for each of the three years in the period 
ended December 31, 2018, the related notes and the financial statement schedule listed in the Index at Item 15 of the Company 
and our report dated February 27, 2019 expressed an unqualified opinion thereon. 

Basis for Opinion 

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its 
assessment of the effectiveness of internal control over financial reporting included in the accompanying Management’s Annual 
Report on Internal Controls over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal 
control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required 
to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and 
regulations of the Securities and Exchange Commission and the PCAOB. 

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the 
audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all 
material respects. 

Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material 
weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, 
and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a 
reasonable basis for our opinion. 

Definition and Limitations of Internal Control Over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the 
reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally 
accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that 
(1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions 
of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit 
preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and 
expenditures of the company are being made only in accordance with authorizations of management and directors of the 
company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or 
disposition of the company’s assets that could have a material effect on the financial statements. 

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, 
projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate 
because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. 

Chicago, Illinois
February 27, 2019 

/s/ ERNST & YOUNG LLP

50

 
 
SP Plus Corporation
Consolidated Balance Sheets

(millions, except for share and per share data)
Assets
Cash and cash equivalents
Notes and accounts receivable, net
Prepaid expenses and other
Total current assets

Leasehold improvements, equipment, land and construction in progress, net
Other assets

Advances and deposits
Other intangible assets, net
Favorable acquired lease contracts, net
Equity investments in unconsolidated entities
Other assets, net
Deferred taxes
Cost of contracts, net
Goodwill
Total other assets

Total assets
Liabilities and stockholders' equity
Accounts payable
Accrued rent
Compensation and payroll withholdings
Property, payroll and other taxes
Accrued insurance
Accrued expenses

Current portion of long-term obligations under credit facility and other long-term borrowings

Total current liabilities

Long-term borrowings, excluding current portion

Obligations under credit facility
Other long-term borrowings

Unfavorable acquired lease contracts, net
Other long-term liabilities

Total noncurrent liabilities

Stockholders' equity

Preferred Stock, par value $0.01 per share; 5,000,000 shares authorized as of December 31, 
2018 and 2017; no shares issued

Common stock, par value $0.001 per share; 50,000,000 shares authorized as of 
December 31, 2018 and 2017; 22,783,976 and 22,542,672 shares issued and outstanding as 
of December 31, 2018 and 2017, respectively
Treasury stock, 305,183 at cost; shares at December 31, 2018 and December 31, 2017
Additional paid-in capital
Accumulated other comprehensive loss
Retained earnings
Total SP Plus Corporation stockholders' equity
Noncontrolling interest
Total stockholders' equity

Total liabilities and stockholders' equity

See Notes to Consolidated Financial Statements.

51

December 31,

2018

2017

$

39.9
150.7
17.2
207.8
40.3

$

$

4.2
166.0
17.6
9.8
17.3
14.6
9.2
585.5
824.2
1,072.3

110.1
23.5
25.8
9.5
19.7
45.1

13.2
246.9

360.9
12.6
373.5
24.7
58.6
456.8

22.8
122.3
15.5
160.6
27.4

4.1
54.1
23.3
18.6
18.3
15.9
8.9
431.7
574.9
762.9

102.8
23.2
22.2
6.8
18.9
25.5

20.6
220.0

132.0
1.2
133.2
31.5
65.1
229.8

—

—

—
(7.5)
257.7
(2.4)
120.7
368.5
0.1
368.6
1,072.3

$

—
(7.5)
254.6
(1.2)
67.0
312.9
0.2
313.1
762.9

$

$

$

$

 
 
 
 
 
 
 
 
 
 
 
SP Plus Corporation
Consolidated Statements of Income

(millions, except for share and per share data)
Services revenue

Lease type contracts
Management type contracts

Reimbursed management type contract revenue
Total services revenue

Cost of services

Lease type contracts
Management type contracts

Reimbursed management type contract expense
Total cost of services

Gross profit

Lease type contracts
Management type contracts
Total gross profit

General and administrative expenses
Depreciation and amortization
Operating income
Other expense (income)
Interest expense
Interest income
Gain on sale of a business
Equity in (earnings) losses from investment in unconsolidated entity
Total other expenses (income)

Earnings before income taxes
Income tax expense
Net income
Less: Net income attributable to noncontrolling interest
Net income attributable to SP Plus Corporation
Common stock data

Net income per common share

Basic
Diluted

Weighted average shares outstanding

Basic
Diluted

See Notes to Consolidated Financial Statements.

$

$

$
$

Years Ended December 31,
2017

2016

2018

413.9
361.5
775.4
693.0
1,468.4

377.6
213.8
591.4
693.0
1,284.4

36.3
147.7
184.0
91.0
17.9
75.1

9.6
(0.4)
—
(10.1)
(0.9)
76.0
19.6
56.4
3.2
53.2

2.38
2.35

$

$

$
$

563.1
348.2
911.3
679.2
1,590.5

518.4
207.6
726.0
679.2
1,405.2

44.7
140.6
185.3
82.9
21.0
81.4

9.2
(0.6)
(0.1)
0.7
9.2
72.2
27.7
44.5
3.3
41.2

1.86
1.83

$

$

$
$

545.0
346.8
891.8
676.6
1,568.4

505.6
209.8
715.4
676.6
1,392.0

39.4
137.0
176.4
90.0
33.7
52.7

10.5
(0.5)
—
0.9
10.9
41.8
15.8
26.0
2.9
23.1

1.04
1.03

22,394,542
22,607,223

22,195,350
22,508,288

22,238,021
22,528,122

52

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
SP Plus Corporation
Consolidated Statements of Comprehensive Income

(millions)
Net income
Other comprehensive (loss) income
Comprehensive income
Less: Comprehensive income attributable to noncontrolling interest

Comprehensive income attributable to SP Plus Corporation

$

$

See Notes to Consolidated Financial Statements.

Years Ended December 31,
2017

2016

2018

$

56.4
(0.6)
55.8
3.2

$

44.5
0.2
44.7
3.3

52.6

$

41.4

$

26.0
(0.3)
25.7
2.9

22.8

53

 
SP Plus Corporation
Consolidated Statements of Stockholders' Equity

Balances at January 1, 2017

22,356,586

$

— $

251.5

$

(1.4) $

25.6

$

(7.5) $

—

—

0.3

—

(0.3)

—

(millions, except for share and
per share data)

Balance (deficit) at December
31, 2015
Net income

Foreign currency translation 
adjustments
Effective portion of cash flow 
hedge
Issuance of stock grants

Issuance of restricted stock 
units
Non-cash stock-based 
compensation related to 
restricted stock units and 
performance share units

Treasury stock

Distribution to noncontrolling 
interest
Balance (deficit) at December
31, 2016

Cumulative effect adjustment 
upon adoption of new 
accounting standard on 
January 1, 2017

Net income

Foreign currency translation 
adjustments
Issuance of stock grants

Issuance of restricted stock 
units
Issuance of performance stock 
units
Non-cash stock-based 
compensation related to 
restricted stock units and 
performance share units

Distribution to noncontrolling 
interest

Balance (deficit) at December
31, 2017
Cumulative effect adjustment
upon adoption of new
accounting standard on
January 1, 2018

Net income

Foreign currency translation 
adjustments
Issuance of stock grants

Issuance of restricted stock 
units
Issuance of performance stock 
units
Non-cash stock-based 
compensation related to 
restricted stock units and 
performance share units

Distribution to noncontrolling 
interest
Balance (deficit) at December 
31, 2018

Common Stock

Number
of
Shares

Par
Value

Additional
Paid-In
Capital

Accumulated
Other
Comprehensive
Income (Loss)

Retained
Earnings

Treasury 
Stock

Noncontrolling
Interest

Total

22,328,578

$

— $

247.9

$

(1.1) $

2.8

$

— $

—

—

—

26,593

1,415

—

—

—

—

—

—

—

—

—

—

—

—

—

—

0.6

—

2.7

—

—

—

(0.2)

(0.1)

—

—

—

—

—

23.1

—

—

—

—

—

—

—

—

—

—

—

—

(7.5)

—

$

0.5

2.9

250.1

26.0

—

—

—

—

—

—

(3.3)

(0.2)

(0.1)

0.6

—

2.7

(7.5)

(3.3)

22,356,586

$

— $

251.2

$

(1.4) $

25.9

$

(7.5) $

0.2

$

268.4

—

—

27,632

61,599

96,855

—

—

—

—

—

—

—

—

—

—

—

0.9

—

—

2.2

—

—

0.2

—

—

—

—

—

41.2

—

—

—

—

—

—

—

—

—

—

—

—

$

—

0.2

3.3

—

—

—

—

—

(3.2)

—

268.4

44.5

0.2

0.9

—

—

2.2

(3.2)

22,542,672

$

— $

254.6

$

(1.2) $

67.0

$

(7.5) $

0.2

$

313.1

—

—

—

20,757

161,495

59,052

—

—

—

—

—

—

—

—

—

—

—

—

—

0.7

—

—

2.4

—

(0.6)

—

(0.6)

—

—

—

—

—

0.6

53.2

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

3.2

—

—

—

—

—

(3.3)

—

56.4

(0.6)

0.7

—

—

2.4

(3.3)

22,783,976

$

— $

257.7

$

(2.4) $

120.7

$

(7.5) $

0.1

$

368.6

Note: Amounts may not foot due to rounding. 

See Notes to Consolidated Financial Statements.

54

 
SP Plus Corporation
Consolidated Statements of Cash Flows

(millions)
Operating activities
Net income
Adjustments to reconcile net income to net cash provided by operating activities:

Year Ended December 31,

2018

2017

2016

$

56.4

$

44.5

$

Depreciation and amortization
Net accretion of acquired lease contracts
Loss (gain) on sale of equipment
Net equity in (earnings) losses of unconsolidated entities (net of 
distributions)
Gain on sale of equity method investment in unconsolidated entity
Net gain on sale of a business
Amortization of debt issuance costs
Amortization of original discount on borrowings
Non-cash stock-based compensation
Provision for losses on accounts receivable
Deferred income taxes
Changes in operating assets and liabilities
Notes and accounts receivable
Prepaid assets
Other assets
Accounts payable
Accrued liabilities
Net cash provided by operating activities
Investing activities

Purchase of leasehold improvements and equipment
Proceeds from sale of equipment and contract terminations
Cash received from sale of a business, net
Proceeds from sale of equity method investee's sale of assets
Cost of contracts purchased
Acquisition of business, net of cash acquired

Net cash (used in) provided by investing activities
Financing activities

Payments on credit facility revolver
Proceeds from credit facility revolver
Proceeds from credit facility term loan
Payments on credit facility term loan
Payments of debt issuance costs and original discount on borrowings
Payments on other long-term borrowings
Distribution to noncontrolling interest
Repurchase of common stock

Net cash provided by (used in) financing activities
Effect of exchange rate changes on cash and cash equivalents
Increase in cash and cash equivalents
Cash and cash equivalents at beginning of year
Cash and cash equivalents at end of year
Supplemental Disclosures
Cash paid during the period for

Interest
Income taxes, net

Non cash transactions 

Capital lease obligations incurred to acquire equipment

See Notes to Consolidated Financial Statements.

$

$
$

$

18.8
(1.1)
—

(0.4)

(10.1)
—
0.7
0.5
3.1
1.5
1.3

(16.7)
0.1
2.1
0.8
13.9
70.9

(8.9)
0.2
—
19.3
(1.1)
(277.9)
(268.4)

(186.3)
333.5
225.0
(150.0)
(3.2)
(0.5)
(3.3)
—
215.2
(0.6)
17.1
22.8
39.9

8.5
15.3

13.0

$

$
$

$

21.7
(2.2)
0.2

(8.5)

—
(0.1)
0.7
0.5
3.1
0.7
1.8

(2.6)
(1.8)
(2.3)
(7.2)
(3.3)
45.2

(6.8)
0.8
0.6
8.4
(0.7)
—
2.3

(410.1)
386.6
—
(20.0)
—
(0.5)
(3.2)
—
(47.2)
0.3
0.6
22.2
22.8

8.0
26.5

1.5

$

$
$

$

26.0

34.2
(1.8)
(0.3)

0.5

—
—
0.8
0.5
3.4
0.4
(2.1)

(15.9)
(1.0)
(1.0)
14.8
1.2
59.7

(13.0)
3.0
—
—
(3.8)
—
(13.8)

(401.0)
385.0
—
(15.0)
—
(0.3)
(3.3)
(7.5)
(42.1)
(0.3)
3.5
18.7
22.2

9.2
17.6

—

55

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
SP PLUS CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(millions, except share and per share data)

1. Significant Accounting Policies and Practices

The Company

SP Plus Corporation (the "Company") is one of the leading providers of parking management, ground transportation services, 
baggage handling and other ancillary services to commercial, hospitality, institutional, municipal and aviation clients across the 
United States, Canada and Puerto Rico. These services include on-site parking management, valet parking, ground transportation 
services, facility maintenance, event logistics, baggage services, remote airline check-in, security services, municipal meter revenue 
collection and enforcement services, and consulting services.  The Company schedules and supervises service personnel as well 
as provides customer service, marketing, accounting and revenue control functions necessary to provide such services.

Bags Acquisition

On November 30, 2018, the Company acquired the outstanding shares of ZWB Holdings, Inc. and Rynn’s Luggage Corporation, 
their subsidiaries and affiliates (collectively "Bags"), for an all-cash purchase price of $277.9 million, net of $5.9 million of cash 
acquired. Accordingly, our consolidated statements of income and statements of cash flows includes Bags' operations for one month 
of 2018, but exclude Bags' results of operations in the comparative years prior to November 30, 2018. See Note 2. Acquisition, for 
further information on the acquisition of Bags. 

Principles of Consolidation

The Consolidated Financial Statements include the accounts of the Company, its wholly owned subsidiaries, and Variable Interest 
Entities ("VIEs") in which the Company is the primary beneficiary. All significant intercompany profits, transactions and balances 
have been eliminated in consolidation.

Use of Estimates

The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires 
management to make estimates and assumptions that affect the amounts reported in the financial statements and accompanying 
notes. Actual results could differ from those estimates. Management evaluates its estimates and assumptions on an ongoing basis 
using historical experience and other factors, including the current environment.

Foreign Currency Translation

The functional currency of the Company's foreign operations is the local currency. Accordingly, assets and liabilities of the Company's 
foreign operations are translated from foreign currencies into U.S. dollars at the rates in effect on the balance sheet date while 
income and expenses are translated at the weighted-average exchange rates for the year.  Adjustments resulting from the translations 
of foreign currency financial statements are accumulated and classified as a separate component of stockholders' equity.

Cash and Cash Equivalents

Cash equivalents represent funds temporarily invested in money market instruments with maturities of three months or less. Cash 
equivalents are stated at cost, which approximates fair value. Cash and cash equivalents that are restricted as to withdrawal or 
use  under  the  terms  of  certain  contractual  agreements  was  $1.7  million  and  $0.3  million  as  of  December 31,  2018  and  2017, 
respectively, and are included within Cash and cash equivalents within the Consolidated Balance Sheets.

Allowance for Doubtful Accounts

Accounts receivable, net of the allowance for doubtful accounts, represents the Company's estimate of the amount that ultimately 
will be realized in cash. Management reviews the adequacy of its allowance for doubtful accounts on an ongoing basis, using 
historical collection trends, aging of receivables, and a review of specific accounts, and makes adjustments in the allowance as 
necessary. Changes in economic conditions or other circumstances could have an impact on the collection of existing receivable 
balances or future allowance considerations. As of December 31, 2018 and 2017, the Company's allowance for doubtful accounts 
was $1.0 million and $0.7 million, respectively.

56

Leasehold Improvements, Equipment, Land and Construction in Progress, net

Leasehold improvements, equipment, software, vehicles, and other fixed assets are stated at cost less accumulated depreciation 
and amortization. Equipment is depreciated on the straight-line basis over the estimated useful lives ranging from 1 to 10 years. 
Expenditures for major renewals and improvements that extend the useful life of property and equipment are capitalized. Leasehold 
improvements are amortized on the straight-line basis over the terms of the respective leases or the service lives of the improvements, 
whichever is shorter (weighted average remaining life of approximately 4.5 years).

Certain costs associated with directly obtaining, developing or upgrading internal-use software are capitalized and amortized over 
the estimated useful life of software.

Cost of Contracts

Cost of contracts represents the cost of obtaining contractual rights associated with a managed type or lease-type contract. Cost 
of parking contracts are amortized over the estimated life of the contracts, including anticipated renewals and terminations. Estimated 
lives are based on the contract life or anticipated life of the contract.

Goodwill and Other Intangibles

Goodwill represents the excess of purchase price paid over the fair value of net assets acquired. In accordance with the Financial 
Accounting Standards Board's ("FASB") authoritative accounting guidance on goodwill, the Company does not amortize goodwill 
but rather evaluates it for impairment on an annual basis, or more often if events or circumstances change that could cause goodwill 
to become impaired. The Company has elected to assess the impairment of goodwill annually on the first day of its fiscal fourth 
quarter, or at an interim date if there is an event or change in circumstances indicate the carrying value may not be recoverable. 
Factors that could trigger an impairment review include significant under-performance relative to expected historical or projected 
future operating results, significant changes in the use of acquired assets or its business strategy, and significant negative industry 
or economic trends.

A multi-step impairment test is performed on goodwill. For the fourth quarter 2018 and 2017 goodwill impairment tests, the Company 
utilized the option to evaluate various qualitative factors to determine the likelihood of impairment and if it was more likely than not 
that the fair value of the reporting units were less than the carrying value of the reporting unit.  The Company concluded there was 
no impairment of goodwill at any of the reporting units.  

If the Company does not elect to perform a qualitative assessment, it can voluntarily proceed directly to Step 1. In Step 1, the 
Company performs a quantitative analysis to compare the fair value of the reporting unit to its carrying value including goodwill. If 
the fair value of the reporting unit exceeds the carrying value of the net assets assigned to that unit, goodwill is not considered 
impaired, and the Company's is not required to perform further testing. If the carrying value of the net assets assigned to the reporting 
unit exceeds the fair value of the reporting unit, then the Company must perform Step 2 of the impairment test in order to determine 
the implied fair value of the reporting unit's goodwill. If the carrying value of a reporting unit's goodwill exceeds its implied fair value, 
then the Company would record an impairment loss equal to the difference.

The goodwill impairment test is performed at the reporting unit level; the Company's reporting units represent its operating segments, 
consisting of Segment One (Commercial and Institutional) and Segment Two (Aviation) reporting units. The December 31, 2018 
goodwill balances by reportable segment are presented in detail in Note 9. Goodwill. Management determines the fair value of each 
of its reporting units by using a discounted cash flow approach and a market approach using multiples of EBITDA of comparable 
companies to estimate market value. In addition, the Company compares its derived enterprise value on a consolidated basis to 
the Company's market capitalization as of its test date to ensure its derived value approximates the market value of the Company 
when taken as a whole.

In conducting its goodwill impairment quantitative assessment, the Company analyzes actual and projected growth trends of the 
reporting unit, gross margin, operating expenses and EBITDA (which also includes forecasted five-year income statement and 
working capital projections, a market-based weighted average cost of capital and terminal values after five years). The Company 
also assesses critical areas that may impact its business including economic conditions, market related exposures, competition, 
changes in product offerings and changes in key personnel for each of its reporting units. 

The Company will continue to perform a goodwill impairment test as required on an annual basis and on an interim basis, if certain 
conditions exist. Factors the Company considers important, which could result in changes to its estimates, include under-performance 
relative to historical or projected future operating results and declines in acquisitions and trading multiples. Due to the broad customer 
base, the Company does not believe its future operating results will vary significantly relative to its historical and projected future 
operating results. However, future events may indicate differences from its judgments and estimates which could, in turn, result in 
impairment charges in the future. Future events that may result in impairment charges include increases in interest rates, which 
would impact discount rates, and unfavorable economic conditions or other factors which could decrease revenues and profitability 
of  existing  locations  and  changes  in  the  cost  structure  of  existing  facilities.  Factors  that  could  potentially  have  an  unfavorable 
economic  effect  on  management's  judgments  and  estimates  include,  among  others:  changes  imposed  by  governmental  and 
regulatory agencies, such as property condemnations and assessment of parking-related taxes; and construction or other events 
that could change traffic patterns; and terrorism or other catastrophic events. 

57

Intangible assets with finite lives are amortized over their estimated useful lives and reviewed for impairment when circumstances 
change that would create a triggering event. Intangible assets with finite lives are amortized on a straight-line basis over their 
estimated useful lives. The Company evaluates the remaining useful life of the other intangible assets on a periodic basis to determine 
whether events or circumstances warrant a revision to the remaining useful life. Assumptions and estimates about future values 
and remaining useful lives of its intangible and other long-lived assets are complex and subjective. They can be affected by a variety 
of factors, including external factors such as industry and economic trends, and internal factors, such as changes in its business 
strategy  and  internal  forecasts. Although  management  believes  the  historical  assumptions  and  estimates  are  reasonable  and 
appropriate, different assumptions and estimates could materially impact its reported financial results.

Long-Lived Assets

The Company evaluates long-lived asset groups whenever events or circumstances indicate that the carrying value of an asset or 
asset group may not be recoverable. Events or circumstances that would result in an impairment review primarily include a significant 
change in the use of an asset, or the planned sale or disposal of an asset. Recoverability of assets to be held and used is measured 
by a comparison of the carrying amount of the asset to future undiscounted cash flows expected to be generated by the asset 
group. If it is determined to be impaired, the impairment recognized is measured by the amount by which the carrying value of the 
asset exceeds its fair value. The Company's estimates of future cash flows from such assets could be impacted if it underperforms 
relative to historical or projected future operating results.

Assumptions and estimates used to determine cash flows in the evaluation of impairment and the fair values used to determine 
the impairment are subject to a degree of judgment and complexity. Any changes to the assumptions and estimates resulting from 
changes in actual results or market conditions from those anticipated may affect the carrying value of long-lived assets and could 
result in an impairment charge.

Debt Issuance Costs

The costs of obtaining financing are capitalized and amortized as interest expense over the term of the respective financing using 
the effective interest method. Debt issuance costs of $2.2 million and $1.0 million as of December 31, 2018, and 2017, respectively, 
have been recorded as a direct deduction from the carrying amount of the Company's debt balance within the Consolidated Balance 
Sheets and are reflected net of accumulated amortization of $10.4 million and $9.7 million respectively.  Amortization expense 
related to debt issuance costs and included in interest expense within the Consolidated Statements of Income was $0.7 million, 
$0.7 million and $0.8 million for the years ended December 31, 2018, 2017 and 2016, respectively.

Financial Instruments

The carrying values of cash, accounts receivable and accounts payable approximate their fair value due to the short-term nature 
of these financial instruments. Book overdrafts of $34.0 million and $29.0 million are included within Accounts payable within the 
Consolidated  Balance  Sheets  as  of  December 31,  2018,  and  2017,  respectively.  Long-term  debt  has  a  carrying  value  that 
approximates fair value because these instruments bear interest at variable market rates.

Insurance Reserves

The Company purchases comprehensive casualty insurance covering certain claims that arise in connection with its operations. 
In  addition,  the  Company  purchases  umbrella/excess  liability  coverage.  Under  the  various  liability  and  workers'  compensation 
insurance policies, the Company is obligated to pay directly or reimburse the insurance carrier for the deductible / retention amount 
of each loss covered by its general/garage liability, automobile, workers' compensation and garage keepers legal liability policies. 
As a result, the Company is, in effect, self-insured for all claims within the deductible / retention amount of each loss. The Company 
applies the provisions as defined in the guidance related to accounting for contingencies, in determining the timing and amount of 
expense  recognition  associated  with  claims  against  the  Company.  The  expense  recognition  is  based  upon  the  Company's 
determination of an unfavorable outcome of a claim being deemed as probable and capable of being reasonably estimated, as 
defined in the guidance related to accounting for contingencies. This determination requires the use of judgment in both the estimation 
of probability and the amount to be recognized as an expense. The Company utilizes historical claims experience along with regular 
input from third party insurance advisers in determining the required level of insurance reserves. Future information regarding 
historical loss experience may require changes to the level of insurance reserves and could result in increased expense recognition 
in the future.

Legal and Other Commitments and Contingencies

The Company is subject to litigation in the normal course of its business. The Company applies the provisions as defined in the 
guidance related to accounting for contingencies in determining the recognition and measurement of expense recognition associated 
with legal claims against the Company.  Management uses guidance from internal and external legal counsel on the potential 
outcome of litigation in determining the need to record liabilities for potential losses and the disclosure of pending legal claims.

58

Certain lease contracts acquired from an acquisition completed in 2012 included provisions allocating to the Company responsibility 
for the cost of certain structural and other repairs required to be made to certain leased property, including improvement and repair 
costs arising as a result of ordinary wear and tear. The Company recorded $nil, $0.1 million and $0.7 million for the year ended 
December 31, 2018, 2017 and 2016 respectively, of costs (net of expected recoveries of the total cost recognized by the Company 
through the applicable indemnity) in Cost of services-lease type contracts within the Consolidated Statements of Income for structural 
and other repair costs related to certain lease type contracts acquired, whereby, the Company has expensed repair costs for certain 
leases and engaged third-party general contractors to complete certain structural and other repair projects, and other indemnity 
related costs. 

Services Revenue

The Company's revenues are primarily derived from management type and lease type contracts; whereby the Company provides 
parking services, parking management, ground transportation services, baggage handling services and other ancillary services to 
commercial, hospitality, institutional, municipal and aviation clients.  Ancillary services include on-site parking management, facility 
maintenance, ground transportation services, event logistics, remote airline check-in, security services, municipal meter revenue 
collection  and  enforcement  services,  scheduling  and  supervising  all  service  personnel  as  well  as  providing  customer  service, 
marketing, and accounting and revenue control functions necessary to complete such services, payments received for exercising 
termination rights, consulting development fees, gains on sales of contracts, insurance (general, workers' compensation and health 
care) and other value-added services.  In accordance with the guidance related to revenue recognition, entities are required to 
recognize  revenue  when  control  of  the  promised  goods  or  services  is  transferred  to  customers  at  an  amount  that  reflects  the 
consideration to which the entity expects to be entitled to in exchange for those goods or services. The Company recognizes gross 
receipts (net of taxes collected from customers) as revenue from leased type contracts, and management fees for services, as the 
related services are provided. Ancillary services are earned from management contract properties and are recognized as revenue 
as those services are provided.

Reimbursed Management Type Contract Revenue and Expense

The Company recognizes both revenues and expenses, in equal amounts, that are directly reimbursed for operating expenses 
incurred under a management type contract. The Company has determined it is the principal in these transactions as the nature 
of our performance obligations is for the Company to provide the services on behalf of the customer. As the principal to these related 
transactions, the Company has control of the promised services before they are transferred to the customer.

Cost of Services

The Company recognizes costs for lease type contracts, non-reimbursed costs from management type contracts and reimbursed 
management type contract expenses as cost of services. Cost of services consists primarily of rent and payroll related costs.

Advertising Costs

Advertising  costs  are  expensed  as  incurred  and  are  included  in  General  and  administrative  expenses  within  the  Consolidated 
Statements of Income. Advertising expenses aggregated $1.5 million, $1.5 million, and $1.2 million for 2018, 2017, and 2016, 
respectively.

Stock-Based Compensation

Stock-based payments to employees including grants of employee stock options, restricted stock units and performance-based 
share units are measured at the grant date, based on the estimated fair value of the award, and the related expense is recognized 
over the requisite employee service period or performance period (generally the vesting period) for awards expected to vest. The 
Company accounts for forfeitures of stock-based awards as they occur.

Equity Investment in Unconsolidated Entities

The Company has ownership interests in 30 active partnerships, joint ventures or similar arrangements that operate parking facilities, 
of which 25 are consolidated under the VIE or voting interest models and 5 are unconsolidated where the Company’s ownership 
interests range from 30-50 percent and for which there are no indicators of control. The Company accounts for such investments 
under the equity method of accounting, and its underlying share of each investee’s equity is included in Equity investments in 
unconsolidated entities within the Consolidated Balance Sheets. As the operations of these entities are consistent with the Company’s 
underlying core business operations, the equity in earnings of these investments are included in Services revenue—lease type 
contracts within the Consolidated Statements of Income. Included in equity earnings for the year ended December 31, 2017 are 
earnings of $8.5 million from the Company's proportionate share of the net gain of an equity method investees' sale of assets. The 
equity earnings in these related investments were $2.7 million, $11.3 million, and $2.4 million for the year ended December 31, 
2018, 2017 and 2016, respectively.

59

In 2014, the Company entered into an agreement to establish a joint venture with Parkmobile USA, Inc. and contributed all of the 
assets and liabilities of its proprietary Click and Park parking prepayment business in exchange for a 30% interest in the newly 
formed legal entity called Parkmobile, LLC (“Parkmobile”). The Parkmobile joint venture combined two parking transaction 
engines, with SP Plus contributing the Click and Park® parking prepayment systems, which enables consumers to reserve and 
pay for parking online in advance and Parkmobile USA contributing its on demand transaction engine that allows consumers to 
transact real-time payment for parking privileges in both on- and off-street environments. On January 3, 2018, the Company 
closed a transaction to sell the entire 30% interest in Parkmobile to Parkmobile USA, Inc. for a gross sale price of $19.0 
million and in the first quarter of 2018, the Company recognized a pre-tax gain of $10.1 million, net of closing costs, and included 
in Equity in (earnings) losses from investment in unconsolidated entity within the Consolidated Statements of Income for the 
twelve months ended December 31, 2018. The Company historically accounted for its investment in the Parkmobile joint venture 
using the equity method of accounting, and its underlying share of equity in Parkmobile was included in Equity investments in 
unconsolidated entities within the Consolidated Balance Sheets. The equity (earnings) losses in the Parkmobile joint venture 
were historically included in Equity in (earnings) losses from investment in unconsolidated entity within the Consolidated 
Statements of Income.

Noncontrolling Interests

Noncontrolling interests represent the noncontrolling holders' percentage share of income or losses from the subsidiaries in which 
the Company holds a majority, but less than 100 percent, ownership interest and the results of which are consolidated and included 
within in our Consolidated Financial Statements.

Sale of a Business

During 2015, the Company signed an agreement to sell and subsequently sold portions of the Company’s security business primarily 
operating in the Southern California market to a third-party for a gross sales price of $1.8 million, which resulted in a gain on sale 
of business of $0.5 million, net of legal and other expenses. The assets under the sale agreement met the definition of a business 
as defined by ASU 805-10-55-4. Cash consideration received during 2015, net of legal and other expenses, was $1.0 million with 
the remaining consideration for the sale of the business being classified as contingent consideration. Per the sale agreement, the 
contingent consideration was based on the performance of the business and retention of current customers over an eighteen-month 
period ending in February 2017. The contingent consideration was valued at fair value as of the date of sale of the business and 
resulted in the Company recognizing a contingent receivable from the buyer in the amount of $0.5 million. The buyer had sixty days 
from February 2017 to calculate and remit the remaining consideration.  The Company received $0.6 million for the final earn-out 
consideration from the buyer during 2017, which resulted in the Company recognizing an additional gain on sale of business of 
$0.1 million for the year ended December 31, 2017.  The pre-tax profit for the operations of the sold business was not significant 
to prior periods presented. The significant inputs historically used to derive the Level 3 fair value of the contingent receivable were 
the probability of reaching certain revenue growth of the business and retention of current customers over the eighteen month 
period. The fair value of the contingent consideration receivable for the year ended December 31, 2016 was $0.5 million.

Income Taxes

Income tax expense involves management judgment as to the ultimate resolution of any tax issues. Historically, our assessments 
of the ultimate resolution of tax issues have been reasonably accurate. The current open issues are not dissimilar from historical 
items.

Deferred income taxes are computed using the asset and liability method, such that deferred tax assets and liabilities are recognized 
for the expected future tax consequences of temporary differences between financial reporting amounts and the tax bases of existing 
assets and liabilities based on currently enacted tax laws and tax rates in effect for the periods in which these temporary differences 
are expected to reverse or be settled. Income tax expense is the tax payable for the period plus the change during the period in 
deferred income taxes. The Company has certain state net operating loss carry forwards which expire in 2036. The Company 
considers a number of factors in its assessment of the recoverability of its net operating loss carryforwards including their expiration 
dates,  the  limitations  imposed  due  to  the  change  in  ownership  as  well  as  future  projections  of  income.  Future  changes  in  the 
Company's operating performance along with these considerations may significantly impact the amount of net operating losses 
ultimately recovered, and its assessment of their recoverability.

When evaluating our tax positions, the Company accounts for uncertainty in income taxes in our Consolidated Financial Statements. 
The evaluation of a tax position by the Company is a two-step process, the first step being recognition. The first step is to determine 
whether it is more-likely-than-not that a tax position will be sustained upon tax examination, including resolution of any related 
appeals or litigation processes, based on only the technical merits of the position and the weight of available evidence. If a tax 
position does not meet the more-likely-than-not threshold, which is more than 50% likely of being realized, the benefit of that position 
is not recognized in our financial statements. The second step is measurement of the tax benefit. The tax position is measured as 
the largest amount of benefit that is more-likely-than-not of being realized, which is more than 50% likely of being realized upon 
ultimate resolution with a taxing authority.

60

On December 22, 2017, the U.S. Tax Cuts and Jobs Act of 2017 (the “2017 Tax Act”) was signed into law. The 2017 Tax Act includes 
significant  changes  to  the  corporate  income  tax  system  in  the  United  States,  including  a  federal  corporate  rate  reduction 
from 35% to 21% and the transition of United States international taxation from a worldwide tax system to a territorial tax system, 
and  a  one-time  transition  tax  on  the  mandatory  deemed  repatriation  of  foreign  earnings.  The  2017  Tax Act  requires  complex 
computations to be performed that were not previously required in U.S. tax law, significant judgments to be made in interpretation 
of the provisions of the 2017 Tax Act and significant estimates in calculations, and the preparation and analysis of information not 
previously relevant or regularly produced.   The U.S. Department of Treasury, the Internal Revenue Service (IRS), foreign jurisdictions, 
state jurisdictions and other standard-setting bodies could interpret or issue guidance on how provisions of the 2017 Tax Act will 
be applied or otherwise administered that is different than our interpretation.  The Company is required to recognize the effect of 
the tax law changes in the period of enactment, which include determining the transition tax, remeasuring our deferred tax assets 
and liabilities as well as reassessing the net realizability of our deferred tax assets and liabilities. 

On December 22, 2017, the SEC staff issued Staff Accounting Bulletin No. 118, Income Tax Accounting Implications of the Tax 
Cuts and Jobs Act of 2017 (SAB 118), as issued to address the application of US GAAP in situations when a registrant does not 
have  the  necessary  information  available,  prepared,  or  analyzed  (including  computations)  in  reasonable  detail  to  complete 
accounting for certain income tax effects of the 2017 Tax Act. The Company completed its analysis of the income tax effects of the 
2017 Tax Act in the fourth quarter of 2018 (within the measurement period not to extend beyond one year) in accordance with SAB 
118. 

Recently Issued Accounting Pronouncements 

Recently Adopted Accounting Pronouncements

In  May  2014,  the  Financial Accounting  Standards  Board  ("FASB")  issued Accounting  Standards  Update  ("ASU")  No.  2014-09 
"Revenue from Contracts with Customers" (Topic 606) and following its release, the FASB also issued the following additional ASUs 
updating the topic:

• 

• 

• 

• 

• 

In December 2016, the FASB issued ASU No. 2016-20, Technical Corrections and Improvements to Topic 606, Revenue 
from Contracts with Customers
In May 2016, the FASB issued ASU No. 2016-12, Revenue from Contracts with Customers (Topic 606): Narrow-Scope 
Improvements and Practical Expedients
In April  2016,  the  FASB  issued ASU  No.  2016-10,  Revenue  from  Contracts  with  Customers  (Topic  606):  Identifying 
Performance Obligations and Licensing
In March 2016, the FASB issued ASU No. 2016-08, Revenue from Contracts with Customers (Topic 606): Principal versus 
Agent Considerations (Reporting Revenue Gross versus Net)
In August 2015, the FASB issued ASU No. 2015-14, Revenue from Contracts with Customers (Topic 606): Deferral of the 
Effective Date

Topic 606 supersedes the revenue recognition requirements in ASC 605, Revenue Recognition (Topic 605), and requires entities 
to recognize revenue when control of the promised goods or services is transferred to customers at an amount that reflects the 
consideration to which the entity expects to be entitled to in exchange for those goods or services. The Company adopted the 
provisions of Topic 606 on January 1, 2018 using the modified retrospective transition method and therefore the comparative periods 
have not been recasted and continue to be reported under the accounting standards in effect for those prior periods presented. 

The standard has been applied to contracts that have not been completed at the date of initial application. Furthermore and in 
accordance with Topic 606, the Company has not retrospectively restated the contracts that were modified before the beginning of 
the  earliest  reporting  period  presented. The  aggregate  effect  of  all  modifications  when  identifying  the  satisfied  and  unsatisfied 
performance  obligations  were  reflected  in  determining  and  allocating  the  transaction  price.  The  application  of  these  practical 
expedients did not have a significant impact on the Company’s financial position, results of operations, cash flows and related 
financial statement disclosures.

In May 2017, the FASB issued ASU No. 2017-10, Service Concession Arrangements (Topic 853): Determining the Customer of the 
Operation  Services. Topic  853  further  clarifies  how  operating  entities  should  determine  the  customer  of  operation  services  for 
transactions within the scope of Topic 853.  The Company determined that revenue generated from service concession arrangements,
will be accounted for under the guidance of Topic 606 upon adoption of Topic 853. The Company adopted the provisions of Topic 
853 on January 1, 2018 and upon the adoption, the Company was required to reclassify certain assets used in service concession 
arrangements that were previously included in Leasehold improvements, equipment and construction in progress, net, to Other 
assets, net within the Consolidated Balance Sheet for December 31, 2018 (as discussed previously, the prior period presented has 
not been recasted).   

In addition, the Company has the contractual right to invoice a customer prior to the performance obligation being satisfied in certain 
contractual arrangements, primarily related to monthly parking arrangements, and therefore effective January 1, 2018; the Company 
established a contract asset with a corresponding contract liability for the performance obligation expected to be satisfied at a future 
date. 

61

The impact of this change on the Consolidated Balance Sheet as of December 31, 2018 is as follows: 

(millions, unaudited)

Assets

Notes and accounts receivable, net (1)

Leasehold improvements, equipment and construction in progress, net (2)

Other assets, net (2)

Liabilities

Accrued expenses (1)

Impact of Changes in Accounting Policies as 
of December 31, 2018

Balances 
without 
Adoption of 
Topics 606 
and 853

Impact of 
Adoption
Increase/
(Decrease)

As Reported 

$

$

150.7

$

140.3

$

40.3

17.3

40.8

16.8

10.4

(0.5)

0.5

45.1

$

34.7

$

10.4

(1) Approximately $10.4 million and $10.4 million of contract assets and contract liabilities, respectively, were recognized as of December 31, 2018.

(2) Leasehold improvements used in service concession arrangements of approximately $0.5 million were reclassified from Leasehold improvements, equipment and 
construction in progress to Other assets, net, as of December 31, 2018.

The adoption of Topics 606 and 853 had no impact to the Company’s Operating income or Net income for the year ended December 
31, 2018. Certain expenses, primarily rental expense for the contractual arrangements that meet the definition of service concession 
arrangements under Topic 853, have been recorded as a reduction of revenue for the year ended December 31, 2018 (as discussed 
above, prior periods have not been recasted).  

The impact of this change to gross profit and depreciation and amortization for the year ended December 31, 2018 was as follows:

(millions, unaudited)

Services revenue

Lease type contracts (1)

Management type contracts

Reimbursed management type contract revenue

Total services revenue

Cost of services

Lease type contracts (1)

Management type contracts

Reimbursed management type contract expense

Total cost of services

Gross profit

Lease type contracts

Management type contracts

Total gross profit

Depreciation and amortization

Impact of Changes in Accounting Policies for the 
Year Ended December 31, 2018

Balances 
without 
Adoption of 
Topics 606 and 
853

Impact of 
Adoption
Increase/
(Decrease)

As Reported 

$

413.9

$

547.5

$

361.5

775.4

693.0

361.7

909.2

693.0

1,468.4

1,602.2

377.6

213.8

591.4

693.0

511.0

213.8

724.8

693.0

1,284.4

1,417.8

36.3

147.7

36.5

147.8

184.0

$

184.3

$

17.9

$

18.2

$

$

$

(133.6)

(0.2)

(133.8)

—

(133.8)

(133.4)

—

(133.4)

—

(133.4)

(0.2)

(0.1)

(0.3)

(0.3)

(1) Certain expenses, primarily rental expense for contractual arrangements that meet the definition of a service concession arrangement under Topic 853, of approximately 
$133.4 million that would have been previously classified as Cost of services - lease type contracts have been classified as a reduction of revenue and included in 
Services revenue - lease type contracts for the year ended December 31, 2018.

The adoption of Topics 606 and 853 did not result in a cumulative effect on our opening retained earnings and there was no impact 
to the Company's Consolidated Statements of Cash Flows.  See Note 4. Revenue for further discussion on the impacts of adopting 
Topics 606 and 853.

62

 
 
In May 2017, the FASB issued ASU No. 2017-09, Compensation - Stock Compensation (Topic 718), Scope Modification Accounting. 
ASU No. 2017-09 clarifies when to account for a change to the terms or conditions of a share-based payment award as a modification. 
Under the new guidance, modification accounting is required only if the fair value, the vesting conditions, or the classification of the 
award (as equity or liability) changes as a result of the change in terms or conditions. The guidance is effective prospectively for 
all companies for annual periods beginning on or after December 15, 2017. Early adoption is permitted. The Company adopted the 
standard as of January 1, 2018. The standard did not have an impact on the Company’s financial position, results of operations, 
cash flows and financial statement disclosures.

In January 2017, the FASB issued ASU No. 2017-01, Business Combinations - Clarifying the Definition of a Business (Topic 805).  
Under ASU  No.  2017-01,  an  entity  first  determines  whether  substantially  all  of  the  fair  value  of  the  gross  assets  acquired  is 
concentrated in a single identifiable asset or a group of similar identifiable assets. If this threshold is met, the set is not a business. 
If it’s not met, the entity then evaluates whether the set meets the requirement that a business include, at a minimum, an input and 
a substantive process that together significantly contribute to the ability to create outputs. ASU No. 2017-01 is effective for fiscal 
years beginning after December 15, 2017, and interim periods within those years. The standard will be applied prospectively to any 
transactions occurring within the period of adoption.  The Company adopted the standard as of January 1, 2018. The standard did 
not have an impact on the Company’s financial position, results of operations, cash flows and financial statement disclosures.

In  February  2018,  the  FASB  issued  ASU  No.  2018-02,  Reclassification  of  Certain  Tax  Effects  from  Accumulated  Other 
Comprehensive  Income.  The  ASU  provides  guidance  that  permits  companies  to  reclassify  disproportionate  tax  effects  in 
accumulated other comprehensive income (AOCI) caused by the Tax Cuts and Jobs Act of 2017 (the "2017 Tax Act") to retained 
earnings. The FASB refers to these amounts as "stranded tax effects." Companies that elect to reclassify the effects associated 
with the change in US federal corporate income tax rate must do so for all items within the AOCI. The new guidance also requires 
all companies to include certain new disclosures in their financial statements, regardless of whether a company opts to make the 
reclassification. Companies may adopt the new guidance using one of two transition methods: (1) retrospective to each period (or 
periods) in which the income tax effects of the 2017 Tax Act related to items remaining in AOCI are recognized, or (2) at the beginning 
of the period of adoption. ASU No. 2018-02 is effective for all companies for fiscal years beginning after December 15, 2018 and 
interim periods within those fiscal years. Public business entities may early adopt the guidance for financial statements that have 
not yet been issued. 

The Company adopted the provisions of ASU 2018-02 in the fourth quarter of 2018. The impact to the Company's financial position, 
results of operations, cash flow and financial statement disclosures are as follows:

• 

• 

At the beginning of the twelve months ended December 31, 2018, as allowed by ASU 2018-02, the Company elected to 
reclassify the "stranded tax effects" from AOCI to retained earnings. As a result, beginning retained earnings includes a 
$0.6 million adjustment related to the recognition of stranded tax effects previously not recognized as a reduction of expense 
by the Company as of December 31, 2017.
There was no significant impact to diluted weighted average shares outstanding for purposes of calculating net income 
per common share-diluted for the twelve months ended December 31, 2018, as a result of the adoption. 

Accounting Pronouncements to be Adopted

In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842). ASU No. 2016-02 requires lessees to record most leases 
on the balance sheet and recognize expense, similar to current accounting guidance, on the income statement. Additionally, the 
classification criteria and the accounting for sales-type and direct financing leases is modified for lessors. Under ASU No. 2016-02, 
all entities are required to recognize "right-of-use" ("ROU") assets and lease liabilities on the balance sheet for all leases classified 
as either operating or finance leases. Lease classification will determine recognition of lease-related revenue and expense. Since 
the release of ASU No. 2016-02, the FASB also issued the following additional ASUs updating the topic:

• 
• 
• 
• 

In January 2018, the FASB issued ASU No. 2018-01, Land Easement Practical Expedient for Transition to Topic 842 
In July 2018, the FASB issued ASU No. 2018-11, Lease (Topic 842): Targeted Improvements
In July 2018, the FASB issued ASU No. 2018-10, Codification Improvements to Topic 842, Leases
In December 2018, the FASB issued ASU No. 2018-20, Narrow Scope Improvements for Lessors

ASU No. 2016-02 and its related ASUs are effective for interim and annual reporting periods beginning after December 15, 2018. 

The Company is finalizing the project plan in place to guide the implementation and assessment of the impact of the standard and 
other changes to the Company's financial position, results of operations, cash flows and financial statement disclosures. This plan 
has included an assessment of the Company’s portfolio of leases, understanding key policy elections and considerations under the 
standard as well as changes to key processes and internal controls. In addition to these procedures, the Company has selected a 
lease accounting software solution to support the new reporting requirements, extracted and input into the software solution data 
from the lease agreements. 

63

 
The Company will adopt the standard as of January 1, 2019, the beginning of fiscal 2019. The Company will take advantage of the 
transition package of practical expedients as permitted within ASU No. 2016-02 which among other things allows the Company to 
carry forward the historical lease classification. The Company will be making an accounting policy election to keep leases with an 
initial lease term of 12 months or less off of the Consolidated Balance Sheet and therefore there will be no requirement to recognize 
ROU  assets  and  lease  liabilities  for  these  leases.  We  will  recognize  those  lease  payments  in  the  Consolidated  Statements  of 
Operations on a straight-line basis over the lease term.

The standard will have a material impact on the Consolidated Balance Sheet and the Company estimates that the adoption of the 
standard  is  expected  to  result  in  the  recognition  of  ROU  lease  assets  and  lease  liabilities  for  operating  leases  ranging  from 
approximately $475.0 million to $505.0 million and $490.0 million to $520.0 million, respectively. We do not believe the standard 
will materially affect our Consolidated Statement of Income or Consolidated Statement of Cash flow. The Company is currently 
assessing the impact of adopting this standard on the Company’s financial statement disclosures. The standard will have no impact 
on our debt-covenant compliance under our current agreements. 

In January 2017, the FASB issued ASU No. 2017-04, Intangibles – Goodwill and Other (Topic 350): Simplifying the Accounting for 
Goodwill  Impairment.  The  new  guidance  simplifies  the  accounting  for  goodwill  impairment  by  removing  Step  2  of  the  goodwill 
impairment test, which requires a hypothetical purchase price allocation. A goodwill impairment will now be the amount by which a 
reporting unit’s carrying value exceeds its fair value, not to exceed the carrying amount of goodwill. All other goodwill impairment 
guidance will remain largely unchanged. Entities will continue to have the option to perform a qualitative assessment to determine 
if a quantitative impairment test is necessary. The same one-step impairment test will be applied to goodwill at all reporting units, 
even those with zero or negative carrying amounts. Entities will be required to disclose the amount of goodwill at reporting units 
with zero or negative carrying amounts. ASU No. 2017-04 is effective for annual or any interim goodwill impairment tests in fiscal 
years beginning after December 15, 2019. Early adoption is permitted for interim or annual goodwill impairment tests performed 
on testing dates after January 1, 2017. The Company is currently assessing the impact of adopting the standard on the Company's 
financial position, results of operations, cash flows and financial statement disclosures. 

In June 2016, the FASB issued ASU No. 2016-13, Credit Losses - Measurement of Credit Losses on Financial Instruments (Topic 
326).  The  standard  significantly  changes  how  entities  will  measure  credit  losses  for  most  financial  assets  and  certain  other 
instruments that are not measured at fair value through net income. The standard will replace today’s “incurred loss” approach with 
an “expected loss” model for instruments measured at amortized cost. For available-for-sale debt securities, entities will be required 
to record allowances rather than reduce the carrying amount, as they do today under the other-than-temporary impairment model.  
Entities will apply the standard’s provisions as a cumulative-effect adjustment to retained earnings as of the beginning of the first 
reporting period in which the guidance is effective. The standard is effective for interim and annual reporting periods beginning after 
December 15, 2019. The Company is currently assessing the impact of adopting this standard on the Company’s financial position, 
results of operations, cash flows and financial statement disclosures.

In August 2018, the FASB issued ASU No. 2018-15, Intangibles – Goodwill and Other – Internal - Use Software (Subtopic 350-40): 
Customer's Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract. The 
standard requires a customer in a cloud computing arrangement that is a service contract to follow the internal-use software guidance 
in Accounting Standards Codification (ASC) 350-40 to determine which implementation costs to capitalize as assets. Capitalized 
implementation costs related to a hosting arrangement that is a service contract will be amortized over the term of the hosting 
arrangement, beginning when the module or component of the hosting arrangement is ready for its intended use. The standard is 
effective for interim and annual reporting periods beginning after December 15, 2019. The Company is currently assessing the 
impact of adopting this standard on the Company’s financial position, results of operations, cash flows and financial statement 
disclosures.

In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (Topic 820). This standard modifies the disclosures 
on fair value measurements by removing the requirement to disclose the amount and reasons for transfers between Level 1 and 
Level 2 of the fair value hierarchy and the policy for timing of such transfers. The ASU expands the disclosure requirements for 
Level 3 fair value measurements, primarily focused on changes in unrealized gains and losses included in other comprehensive 
income. The standard is effective for interim and annual reporting periods beginning after December 15, 2019. The Company is 
currently assessing the impact of adopting this standard on the Company’s financial position, results of operations, cash flows and 
financial statement disclosures.

64

2. Acquisition

On November 30, 2018, the Company acquired the outstanding shares of Bags (the "Acquisition"). Bags is a leading provider of 
baggage delivery, remote airline check in, and other related services, primarily to airline, airport and hospitality clients. Subject to 
the terms and conditions of the Stock Purchase Agreement, as consideration for the acquisition of Bags, SP Plus paid to the Sellers 
total  consideration  of  approximately  $283.6  million.  The  consideration  is  comprised  of  $275.0  million  of  contractual  cash 
consideration, $8.1 million related to the preliminary net working capital and cash acquired and $0.5 million for certain individual 
taxes to be paid by the Seller (the “Cash Consideration”). The purchase price is subject to adjustment based upon a working capital 
provision provided for by the purchase agreement, which the Company expects to finalize no later than the fourth quarter of 2019. 
As  described  in  Note  21.  Domestic  and  Foreign  Operations,  the  Company  integrated  the  Bags'  operations  into  Segment Two 
(Aviation) for segment reporting purposes, effective November 30, 2018. 

The Company's acquisition of Bags has been accounted for as a business combination, and assets acquired and liabilities assumed 
were  recorded  at  their  estimated  fair  values.  Goodwill  as  of  the  acquisition  date  is  measured  as  the  excess  of  consideration 
transferred, which is also generally measured at fair value or the net acquisition date fair values of the assets acquired and the 
liabilities assumed.  The results of operations are reflected in the consolidated financial statements of the Company from the date 
of acquisition. 

The Company incurred certain acquisition and integration costs associated with the transaction that were expensed as incurred 
and are reflected in the Consolidated Statements of Income. See Note 3. Acquisition, Restructuring and Integration Costs. 

The Company believes that information gathered to date provides a reasonable basis for estimating the fair values of assets acquired 
and  liabilities  assumed  but  the  company  is  waiting  for  additional  information  necessary  to  finalize  those  fair  values. Thus,  the 
provisional measurements of fair value set forth above are subject to change. As a result, during the measurement period, which 
may be up to one year from the acquisition date, adjustments to the assets acquired and liabilities assumed will be recorded with 
corresponding adjustments to goodwill. The Company expects to complete the purchase price allocation as soon as practicable 
but no later than one year from the acquisition date.

The following estimated fair values of assets acquired and liabilities assumed are provisional and are based on the information that 
was available as of the acquisition date to estimate the fair value of assets acquired and liabilities assumed:

(millions)
Cash and cash equivalents
Notes and accounts receivable
Prepaid expenses and other
Advances and deposits 
Leasehold improvements, equipment and construction in progress, net
Other intangible assets, net
Goodwill
Accounts payable
Accrued expenses

Other long-term liabilities

Net assets acquired and liabilities assumed

$

$

5.9
13.2
2.0
0.2
1.5
118.0
154.1
(6.5)
(4.1)

(0.7)

283.6

Goodwill amounting to $154.1 million represents the future economic benefits arising from other assets acquired in a business 
combination that are not individually identified and separately recognized. The estimated goodwill to be recognized is attributable 
primarily to expanded revenue synergies and expanded opportunities in the aviation and hospitality businesses, and other benefits 
that the Company believes will result from combining its operations with the operations of Bags. The goodwill acquired is expected 
to be deductible for tax purposes.

65

Other Intangibles assets, net acquired consist of the following:

(millions)
Trade name
Customer relationships
Existing technology
Non-compete agreement
Estimated fair value of identified intangibles

(1) Represents preliminary estimated life of assets acquired.

Estimated Life (1)
5.0 Years
12.4 - 15.8 Years
5.0 - 6.0 Years
5.0 Years

Estimated
Fair Value

$

$

5.6
100.4
10.4
1.6
118.0

The fair value estimate for all identifiable intangible assets is based on assumptions that market participants would use in pricing 
an asset, based on the most advantageous market for the asset (i.e., its highest and best use). The estimated fair value of trade 
names was determined with the relief from royalty savings method, which is a commonly-used variation of the income approach.  
The Company considered the return on assets and market comparable methods when estimating an appropriate royalty rate for 
the trade names.  The estimated fair value of acquired customer relationships was determined with the excess earnings method, 
which is a variation of the income approach.  This approach calculates the excess of the future cash inflows (i.e., revenue from 
customers generated from the relationships) over the related cash outflows (i.e., customer servicing expenses) generated over the 
useful life of the relationship.  The estimated fair value of developed or existing technology was determined utilizing the relief from 
royalty savings method under the income approach with additional consideration given to asset deterioration rates.

The final determination of fair value of intangible assets, as well as estimated useful lives, remains subject to change. The finalization 
may have a material impact on the valuation of intangible assets and the purchase price allocation, which is expected to be finalized 
subsequent to the transaction but within the measurement period.

Pro forma financial information

The following unaudited pro forma results of operations for the years ended December 31, 2018 and 2017, assumes the Acquisition 
was completed on January 1, 2017, and as such Bags pre-acquisition results have been added to the Company’s historical results. 
The historical consolidated financial information of the Company and the acquisition have been adjusted in the pro forma information 
to give effect to pro forma events that are (1) directly attributable to the transaction, (2) factually supportable and (3) expected to 
have a continuing impact on the combined results. The pro forma results contained in the table below include adjustments for (i) 
amortization of acquired intangibles, (ii) reduced general and administrative expenses related to non-routine transaction expenses, 
(iii) increased interest expense related to the financing of the acquisition, and (iv) estimated income tax effect.  

The  unaudited  pro  forma  condensed  combined  financial  information  is  presented  solely  for  informational  purposes  and  is  not 
necessarily indicative of the combined results of operations or financial position that might have been achieved for the periods or 
dates indicated, nor is it necessarily indicative of the future results of the combined company. The unaudited pro forma condensed 
combined financial statements do not give effect to the potential impact of any anticipated benefits from revenue synergies, cost 
savings or operating synergies that may result from the Acquisition or to any future disynergies and integration related costs.  Also, 
the  unaudited  pro  forma  condensed  combined  financial  information  does  not  reflect  possible  adjustments  related  to  potential 
restructuring or integration activities that have yet to be determined or transaction or other costs following the combination that are 
not expected to have a continuing impact on the business of the combined company. Further, one-time transaction-related expenses 
anticipated to be incurred prior to, or concurrent with, the closing of the transaction are not included in the unaudited pro forma 
condensed combined statement of income as such transaction costs were determined not to be significant. Additionally, the pro 
forma financial information does not reflect the costs which the company has incurred or may incur to integrate Bags.

(millions)
Total services revenue
Net income attributable to SP Plus Corporation

Year Ended December 31,

2018

2017

$

1,617.7 $
55.1

1,735.1
41.4

Services revenue and net income related to Bags in 2018 that are included in the Consolidated Statements of Income are $14.2 
million and $1.3 million, which are included in Services revenue - Management type contracts and Net income attributable to SP 
Plus Corporation, respectively.  

66

 
3. Acquisition, Restructuring and Integration Costs

Acquisition, Restructuring and Integration Costs

The Company has incurred certain acquisition, restructuring, and integration costs that were expensed as incurred, which include:  

• 

• 

• 

• 

transaction costs and other acquisition related costs (primarily professional services and advisory services) for the Bags 
acquisition (included within General and administrative expenses within the Consolidated Statements of Income);

costs (primarily severance and relocation costs) related to a series of Company initiated workforce reductions to increase 
organizational effectiveness and provide cost savings that can be reinvested in the Company's growth initiatives, during 
2018, 2017 and 2016 (included within General and administrative expenses within the Consolidated Statements of Income); 

costs related to the selling stockholders' underwritten public offerings of common stock of the Company incurred during 
the second quarter 2017 (included within General and administrative expenses within the Consolidated Statements of 
Income); and

costs related to the write off of certain fixed assets and the acceleration of certain software assets directly as a result of 
a previous merger (included within Depreciation and amortization within the Consolidated Statements of Income). 

(millions)
General and administrative expenses
Depreciation and amortization
Total

Year Ended December 31,
2017

2016

2018

$

$

8.1
—
8.1

$

$

1.2
—
1.2

$

$

4.5
2.4
6.9

An accrual for acquisition, restructuring and integration costs of $3.3 million (of which, $1.0 million is included in Compensation and 
payroll withholdings, $2.1 million is included in Accrued Expenses, $0.2 million in Other long-term liabilities within the Consolidated 
Balance Sheets) and $2.3 million (of which, $1.8 million is included in Compensation and payroll withholdings and $0.5 million in 
Other long-term liabilities within the Consolidated Balance Sheets) as of December 31, 2018 and 2017, respectively. All accruals 
are expected to be paid during 2019, with the exception of $0.2 million included in Other long-term liabilities within the Consolidated 
Balance Sheets.  

4. Revenue 

The Company accounts for revenue in accordance with Topics 606 and 853. Topic 606 requires entities to recognize revenue when 
control of the promised goods or services is transferred to customers at an amount that reflects the consideration to which the entity 
expects to be entitled to in exchange for those goods or services. See also Note 1. Significant Accounting Policies and Practices 
for further discussion. The Company adopted Topics 606 and 853 on January 1, 2018, using the modified retrospective method of 
adoption.

Contracts with customers and clients
The Company accounts for a contract when it has approval and commitment from both parties, the rights of the parties are identified, 
payment terms are identified, the contract has commercial substance, and collectability of consideration is probable. Once a contract 
is identified, the Company evaluates whether the combined or single contract should be accounted for as more than one performance 
obligation. Substantially all of our revenues come from the following two types of arrangements: Lease type and Management type 
contracts. 

Services revenue - lease type contracts 

Under lease type arrangements, the Company pays the property owner a fixed base rent or payment, percentage rent or payment 
that  is  tied  to  the  facility’s  financial  performance,  or  a  combination  of  both. The  Company  operates  the  parking  facility  and  is 
responsible for most operating expenses, but typically is not responsible for major maintenance, capital expenditures or real estate 
taxes. Performance obligations for services revenues related to lease type contracts include parking for transient and monthly 
parkers. Revenue is recognized over time as the Company provides services. As noted in Note 1. Significant Accounting Policies 
and Practices and in accordance with Topic 853, certain expenses, primarily rental expense for the contractual arrangements that 
meet the definition of service concession arrangements, are recorded as a reduction of revenue for the year ended December 31, 
2018. 

67

 
 
Services revenue - management type contracts  

Management type contract revenue consists of management fees, including both fixed, variable and/or performance-based fees. 
In exchange for this consideration, the Company has a bundle of performance obligations that include services such as managing 
the facilities and providing certain services to a client.  The Company believes that it can generally purchase required insurance 
for the location at lower rates than clients can obtain on their own because the Company is effectively self-insured for all liability, 
worker's compensation and health care claims by maintaining a large per-claim deductible. As a result, the Company generates 
operating income on the insurance provided under our management type contracts by focusing on our risk management efforts 
and controlling losses. Management type contract revenues do not include gross customer collections at the managed facilities or 
for providing certain services to a client, as these revenues belong to the clients rather than to the Company. Management type 
contracts generally provide the Company with management fees regardless of the operating performance of the underlying facilities. 
Revenue is recognized over time as the Company provides services.

Service concession arrangements 

Service concession agreements within the scope of Topic 853 include both lease type and management type contracts. Upon the 
adoption of Topic 853, revenue generated from service concession arrangements, is accounted for under the guidance of Topics 
606 and Topic 853. For the year ended December 31, 2018, certain expenses (primarily rental expense) related to service concession 
arrangements, previously recorded within Cost of services - lease type contracts and Depreciation and amortization, have been 
recorded as a reduction of Services revenue - lease type contracts upon adoption of Topic 853.

Contract modifications and taxes

Contracts are often modified to account for changes in contract specifications and requirements. The Company considers contract 
modifications to exist when the modification either changes the consideration due to the Company or creates new performance 
obligations or changes the existing scope of the contract and related performance obligations. Most of our contract modifications 
are for services that are not distinct from the existing contract due to the fact that the Company is providing a bundle of performance 
obligations that are highly inter-related in the context of the contract, and are therefore accounted for as if they were part of that 
existing contract. Typically, modifications are accounted for prospectively as part of the existing contract.

Taxes assessed by a governmental authority that are both imposed on and concurrent with a specific revenue-producing transaction, 
which are collected by the Company from a customer, are excluded from revenue.

Reimbursed management type contract revenue and expense

The Company recognizes both revenues and expenses, in equal amounts, that are directly reimbursed operating expenses 
incurred under a management type contract. The Company has determined it is the principal in these transactions as the nature 
of our performance obligations is for the Company to provide the services on behalf of the customer. As the principal to these 
related transactions, the Company has control of the promised services before they are transferred to the customer.
Disaggregation of revenue 

The Company disaggregates its revenue from contracts with customers by type of arrangement for each of our reportable segments. 
The Company has concluded that such disaggregation of revenue best depicts the overall economic nature, timing and uncertainty 
of the Company's revenue and cash flows affected by the economic factors of the respective contractual arrangement. See Note 
21. Domestic and Foreign Operations for further information on disaggregation of our revenue by segment.

Performance obligations 

A performance obligation is a promise in a contract to transfer a distinct good or service to the customer or client, and is the unit of 
account in Topic 606. The contract transaction price is allocated to each distinct performance obligation and recognized as revenue 
when, or as, the performance obligation is satisfied. The majority of our contracts have a single performance obligation that is not 
separately identifiable from other promises in the contract and therefore not distinct, comprising the promise to provide a bundle 
of monthly performance obligations or services for transient or monthly parkers.

The contract price is generally deemed to be the transaction price. Some management type contracts include performance incentives 
that are based on variable performance measures. These incentives are constrained at contract inception and recognized once 
the customer has confirmed that the Company has met the contractually agreed upon performance measures as defined in the 
contract.

Our performance obligations are primarily satisfied over time as the Company provides the related services. Typically, revenue is 
recognized  over  time  on  a  straight-line  basis  as  the  Company  satisfies  the  related  performance  obligation.  There  are  certain 
management type contracts where revenue is recognized based on costs incurred to date plus a reasonable margin. The Company 
has concluded this is a faithful depiction of how control is transferred to the customer. Performance obligations satisfied at a point 
in time for the year ended December 31, 2018 were not significant.  

68

 
The time between completion of the performance obligation and collection of cash is typically not more than 30 - 60 days. In certain 
contractual arrangements, such monthly parker contracts, cash is collected in advance of the Company commencing its performance 
obligations under the contractual arrangement.  

As of December 31, 2018, the Company had $113.6 million related to performance obligations that were unsatisfied or partially 
unsatisfied for which the Company expects to recognize revenue. This amount excludes variable consideration primarily related to 
contracts where the Company and customer share the gross revenues or operating profit for the location and contracts where 
transaction prices include performance incentives that are constrained at contract inception. These performance incentives are 
based on measures that are ascertained exclusively by future performance and therefore cannot be estimated at contract inception 
by the Company. The Company applies the practical expedient that permits exclusion of information about the remaining performance 
obligations that have original expected durations of one year or less. The Company expects to recognize our remaining performance 
obligations as revenue in future periods as follows:

(millions)

2019

2020

2021

2022

2023

2024 and thereafter

Total

Contract balances 

Remaining
Performance
Obligations

48.6

29.0

16.9

8.6

5.3

5.2

113.6

$

$

The timing of revenue recognition, billings and cash collections results in accounts receivable, contract assets and contract liabilities. 
Accounts receivable represent amounts where the Company has an unconditional right to the consideration and therefore only the 
passage of time is required for the Company to receive consideration due from the customer. Both lease type and management 
type contracts have customers and clients where amounts are billed as work progresses or in advance in accordance with agreed-
upon contractual terms. Billing may occur subsequent to or prior to revenue recognition, resulting in contract assets and contract 
liabilities. The Company, on occasion, receives advances or deposits from customers and clients, on both lease and management 
type contracts, before revenue is recognized, resulting in the recognition of contract liabilities.

69

Contract  assets  and  contract  liabilities  are  reported  on  a  contract-by-contract  basis  and  are  included  in  Notes  and  accounts 
receivable, net and Accrued expenses, respectively, on the Consolidated Balance Sheet as of December 31, 2018. Impairment 
charges related to accounts receivable for the years ended December 31, 2018, 2017 and 2016, were not significant. There were 
no impairment charges recorded on contract assets and contract liabilities for the years ended December 31, 2018, 2017 and 2016. 
The following table provides information about contract assets and contract liabilities with customers and clients as of December 
31, 2018:

(millions)
Accounts receivable
Contract asset
Contract liability

December 31, 2018

$

$

139.3
11.4
(19.1)

Changes in contract assets include recognition of additional consideration due from the customer or client once the Company 
obtains an unconditional right to the consideration offset by reclassifications of contract asset balances to accounts receivable when 
the Company obtains an unconditional right to consideration, thereby establishing an accounts receivable. The following table 
provides information about changes to contract asset balances for the year ended December 31, 2018:

(millions)
Balance as of January 1, 2018
Additional contract assets
Reclassification to accounts receivable
Balance as of December 31, 2018

Contract Asset

$

$

12.2
132.7
(133.5)
11.4

Changes in contract liability primarily include additional contract liabilities and liquidation of contract liabilities when revenue is 
recognized. The entire contract liability balance as of January 1, 2018 was recognized as revenue during the year ended December 
31, 2018. The following table provides information about changes to contract liability balances for the year ended December 31, 
2018:

(millions)
Balance as of January 1, 2018
Additional contract liabilities
Recognition of revenue from contract liabilities
Balance as of December 31, 2018

Cost of contracts, net  

Contract Liability

$

$

(20.5)
(170.4)
171.8
(19.1)

Cost of contracts, net represents the cost of obtaining contractual rights associated with providing services for a lease or management 
type contracts. The adoption of Topic 606 did not have a significant impact on how the Company previously reported contract costs. 
Incremental costs incurred to obtain parking contracts are amortized on a straight line basis over the estimated life of the contracts, 
including  anticipated  renewals  and  terminations. This  is  consistent  with  the  timing  of  when  the  Company  satisfies  the  related 
performance obligations. Estimated lives are based on the contract life or anticipated lives of the contract. 

The table below shows amortization expense related to cost of contracts for the years ended December 31, 2018, 2017 and 2016, 
respectively.  Amortization expense of cost of contracts related to service concession arrangements within the scope of Topic 853 
is recorded as a reduction of revenue and was not significant for the years ended December 31, 2018, 2017 and 2016, respectively. 

(millions)

Amortization expense related to cost of contract

Year Ended December 31,

2018

2017

2016

$

3.0

$

3.2

$

3.4

As of December 31, 2018 and 2017, cost of contracts net of accumulated amortization included on the Consolidated Balance Sheets 
under Cost of contract, net were $9.2 million and $8.9 million, respectively. No impairment charges were recorded for the years 
ended December 31, 2018, 2017 and 2016, respectively. 

70

5. Net Income per Common Share

Basic net income per common share is computed by dividing Net income attributable to SP Plus Corporation by the weighted 
average number of shares of common stock outstanding during the period. Diluted net income per common share is based upon 
the weighted average number of shares of common stock outstanding at period end, consisting of incremental shares assumed to 
be issued upon exercise of stock options and the incremental shares assumed to be issued under performance share and restricted 
stock unit arrangements, using the treasury-stock method. 

A reconciliation of the basic weighted average common shares outstanding to diluted weighted average common shares outstanding 
is as follows:

(millions, except share and per share data)
Net income attributable to SP Plus Corporation
Basic weighted average common shares outstanding
Dilutive impact of share-based awards
Diluted weighted average common shares outstanding
Net income per common share

Basic
Diluted

Year Ended December 31,
2017

2018

$

53.2
22,394,542
212,681
22,607,223

41.2
22,195,350
312,938
22,508,288

$

2016

23.1
22,238,021
290,101
22,528,122

2.38
2.35

$
$

1.86
1.83

$
$

1.04
1.03

$

$
$

As of December 31, 2018, the weighted average number of performance-based shares units related to the 2016 awards were 
included for the purposes of determining diluted net income per share as all performance goals were achieved as of this date. The 
2017 and 2018 performance-based awards have been excluded for purposes of determining diluted net income per share for the 
year ended December 31, 2018, as all performance goals were not achieved relating to these awards as of December 31, 2018.

There are no additional securities that could dilute basic earnings per share in the future that were not included in the computation 
of diluted earnings per share, other than those disclosed.

6. Stock-Based Compensation

The Company measures stock-based compensation expense at the grant date, based on the estimated fair value of the award, 
and the expense is recognized over the requisite employee service period or performance period (generally the vesting period) for 
awards expected to vest. The Company accounts for forfeitures of stock-based awards as they occur.

The Company has an amended and restated long-term incentive plan (the "Plan") that was adopted in conjunction with its initial 
public offering in 2004. On March 7, 2018, the Board approved an amendment and restatement of the Plan, subject to stockholder 
approval, that increased the number of shares of common stock available under the Plan from 2,975,000 to 3,775,000. Company 
stockholders approved the Plan amendment and restatement on May 8, 2018. Forfeited and expired options under the Plan become 
generally available for reissuance.  At December 31, 2018, 940,529 shares remained available for award under the Plan.

Stock Options and Grants

There were no options granted during the years ended December 31, 2018, 2017 and 2016. The Company recognized no stock-
based compensation expense related to stock options for the years ended December 31, 2018, 2017 and 2016 as all options 
previously granted are fully vested.

The following is a summary of Company authorized vested stock grants to certain directors for the year ended December 31, 2018, 
2017 and 2016.  Stock-based compensation expense related to vested stock grants are included in General and administrative 
expenses within the Consolidated Statements of Income. 

(millions, except stock grants)
Vested stock grants
Stock-based compensation expense

Restricted Stock Units

Year Ended December 31,
2017

2016

2018

12,736
0.5

$

16,428
0.5

$

32,180
0.7

$

During the year ended December 31, 2018, the Company authorized certain one-time grants of 48,663 and 8,426 restricted stock 
units to certain executives that vest three years or five years from date of issuance, respectively. The restricted stock unit agreements 
are designed to reward performance over three or five-year periods. 

No grants of restricted stock units were authorized during the year ended December 31, 2017.

71

 
 
 
 
During the year ended December 31, 2016, the Company authorized certain one-time grants of 4,020 restricted stock units to 
certain  executives  that  vest  five  years  from  date  of  issuance.  The  restricted  stock  unit  agreements  are  designed  to  reward 
performance over a five-year period.

The fair value of restricted stock units is determined using the market value of the Company's common stock on the date of the 
grant, and compensation expense is recognized over the vesting period.

A summary of the status of the restricted stock units as of December 31, 2018, and changes during the year ended December 31, 
2018, 2017 and 2016, are presented below:

Nonvested as of December 31, 2015
Issued
Vested
Forfeited
Nonvested as of December 31, 2016
Issued
Vested
Forfeited
Nonvested as of December 31, 2017
Issued
Vested
Forfeited
Nonvested as of December 31, 2018

Shares

Weighted
Average
Grant-Date
Fair Value

401,716
4,020
(54,215)
(17,324)
334,197
22,000
(26,399)
(4,537)
325,261
57,089
(173,240)
(6,456)
202,654

$

$

$

$

19.25
24.87
18.33
19.68
19.45
18.25
18.98
21.92
19.37
35.28
19.67
21.57
23.53

The table below shows the Company's stock-based compensation expense related to the restricted stock units for the years ended 
December 31, 2018, 2017 and 2016, and is included in General and administrative expenses within the Consolidated Statements 
of Income. 

(millions)
Stock-based compensation expense

Year Ended December 31,
2017

2016

2018

$

0.9

$

0.9

$

0.9

Unrecognized stock-based compensation expense related to the restricted stock units and the respective weighted average periods 
in which the expense will be recognized for the years ended December 31, 2018, 2017 and 2016, is shown in the table below.

(millions)
Unrecognized stock-based compensation
Weighted average (years)

Performance Share Units

Year Ended December 31, 
2017

2016

2018

$

1.8
2.3 years

$

0.9
2.1 years

$

1.7
2.8 years

In September 2014, the Board of Directors authorized a performance-based incentive program under the Plan ("Performance-
Based Incentive Program"), whereby the Company will issue performance share units to certain executive management individuals 
that  represent  shares  potentially  issuable  in  the  future.    The  objective  of  the  performance-based  incentive  program  is  to  link 
compensation to business performance, encourage ownership of Company stock, retain executive talent, and reward executive 
performance. The Performance-Based Incentive Program provides participating executives with the opportunity to earn vested 
common stock if certain performance targets for pre-tax free cash flow are achieved over the cumulative three-year period and 
recipients  satisfy  service-based  vesting  requirements.  The  stock-based  compensation  expense  associated  with  unvested 
performance-based incentives are recognized on a straight-line basis over the shorter of the vesting period or minimum service 
period and dependent upon the probable outcome of the number of shares that will ultimately be issued based on the achievement 
of pre-tax free cash flow over the cumulative three-year period.  

In March 2018, the Board of Directors authorized a performance-based incentive program under the Company's Long-Term Incentive 
Plan ("2018 Performance-Based Incentive Program").  The 2018 Performance-Based Incentive Program is similar to the 2016 and 
2017 Performance-Based Incentive Program, with the exception of the number of shares ultimately to be issued is based on the 
achievement of free cash flow before cash tax and interest payments over the cumulative three-year period of 2018 through 2020.
72

 
During 2018, certain participating executives became vested in Performance-Based Incentive Program shares based on retirement 
eligibility  and  as  a  result  $0.2  million  of  stock-based  compensation  related  to  15,497  shares  were  recognized  in  General  and 
administrative expenses, and which continue to be subject to achieving cumulative pre-tax free cash flow over the respective three-
year periods.  Additionally, participating executives became vested in the Performance-Based Incentive Program shares based on 
meeting eligibility for vesting at the end of the three-year performance period of 2016 through 2018.  As a result, 51,160 shares 
were vested to these participating executives as of December 31, 2018.  

In March 2017, the Board of Directors authorized another performance-based incentive program under the Company's Long-Term 
Incentive Plan ("2017 Performance-Based Incentive Program").  The 2017 Performance-Based Incentive Program is similar to the 
2015 and 2016 Performance-Based Incentive Program, with the exception of the number of shares ultimately to be issued is based 
on the achievement of free cash flow before cash tax payments over the cumulative three-year period of 2017 through 2019.

During 2017, certain participating executives became vested in Performance-Based Incentive Program shares based on retirement 
eligibility  and  as  a  result  $0.2  million  of  stock-based  compensation  related  to  7,529  shares  were  recognized  in  General  and 
administrative expenses, and which continue to be subject to achieving cumulative pre-tax free cash flow over the respective three-
year periods.  Additionally, participating executives became vested in the Performance-Based Incentive Program shares based on 
meeting eligibility for vesting at the end of the three-year performance period of 2015 through 2017.  As a result, 54,390 shares 
were vested to these participating executives as of December 31, 2017.   

In April 2016, the Board of Directors authorized another performance-based incentive program under the Company's Long-Term 
Incentive Plan ("2016 Performance-Based Incentive Program").  The 2016 Performance-Based Incentive Program is similar to the 
2015 Performance-Based Incentive Program, with the exception of the number of shares ultimately to be issued is based on the 
achievement of free cash flow before cash tax payments over the cumulative three-year period of 2016 through 2018.  

During 2016, certain participating executives became vested in Performance-Based Incentive Program shares based on retirement 
eligibility  and  as  a  result  $0.1  million  of  stock-based  compensation  related  to  2,083  shares  were  recognized  in  General  and 
administrative expenses, and which continue to be subject to achieving cumulative pre-tax free cash flow over the respective three-
year periods.  Additionally, participating executives became vested in the Performance-Based Incentive Program shares based on 
meeting eligibility for vesting at the end of the three-year performance period of 2014 through 2016. As a result, 82,334 shares 
were vested to these participating executives as of December 31, 2016.

A summary of the status of the performance share units as of December 31, 2018, and changes during the year ended December 31, 
2018, 2017 and 2016 are presented below:

Nonvested as of December 31, 2015
Issued
Vested
Forfeited
Nonvested as of December 31, 2016
Issued (1)
Vested
Forfeited
Nonvested as of December 31, 2017
Issued (2)
Vested
Forfeited
Nonvested as of December 31, 2018

Shares

Weighted
Average
Grant-Date
Fair Value

173,851
99,466
(84,417)
(29,423)
159,477
29,494
(61,919)
(11,770)
115,282
55,640
(66,657)
(10,572)
93,693

$

$

20.63
23.72
19.15
22.52
22.99
29.51
22.63
25.86
28.01
36.49
25.42
29.70
35.92

(1) Includes a reduction of 59,091 shares of performance adjustments made at a weighted average grant-date fair value of $26.07.

(2) Includes a reduction of 45,075 shares of performance adjustments made at a weighted average grant-date fair value of $35.86. 

73

 
The table below shows the Company's stock-based compensation expense related to the Performance-Based Incentive Program 
for  the  years  ended  December 31,  2018,  2017  and  2016,  and  is  included  in  General  and  administrative  expenses  within  the 
Consolidated Statements of Income. 

(millions)
Stock-based compensation

Year Ended December 31,
2017

2016

2018

$

1.4

$

1.3

$

1.8

Future compensation expense for currently outstanding awards under the Performance-Based Incentive Program could reach a 
maximum of $9.7 million. Stock-based compensation for the Performance-Based Incentive Program is expected to be recognized 
over a weighted average period of 1.6 years. 

7. Leasehold Improvements, Equipment, Land and Construction in Progress, net

Leasehold improvements, equipment, and construction in progress and related accumulated depreciation and amortization is as 
follows:

(millions)
Equipment
Software
Vehicles
Other

Leasehold improvements
Construction in progress

Less accumulated depreciation and 
amortization
Leasehold improvements, equipment, land and 
construction in progress, net

Ranges of Estimated Useful Life
1 - 10 Years
2 - 5 Years
1 - 10 Years
3 Years
Shorter of lease term or economic life 
up to 10 years

$

December 31

2018

2017

$

41.5
34.7
23.6
0.6

17.7
4.4
122.5

(82.2)

$

40.3

$

39.6
31.9
9.1
0.5

20.8
2.7
104.6

(77.2)

27.4

Asset additions are recorded at cost, which includes interest on significant projects. Depreciation is provided in amounts sufficient 
to relate the cost of depreciable assets to operations over their estimated useful lives or over the terms of the respective leases, 
whichever is shorter, and depreciated principally on the straight-line basis. The costs and accumulated depreciation of assets sold 
or disposed of are removed from the accounts and the resulting gain or loss is reflected in earnings. Plant and equipment are 
reviewed for impairment when conditions indicate an impairment or future impairment; the assets are either written down or the 
useful life is adjusted to the remaining period of estimated useful life.

The table below shows the Company's depreciation and amortization expense related to Leasehold improvements, equipment and 
construction in progress for the years ended December 31, 2018, 2017 and 2016, and is included in Depreciation and amortization 
expense within the Consolidated Statements of Income.

(millions)
Depreciation expense

Year Ended December 31,
2017

2016

2018

$

9.6

$

11.3

$

16.2

74

 
 
 
 
 
 
8. Cost of Contracts, net

Cost of contracts, net, is comprised of the following:

(millions)
Cost of contracts
Accumulated amortization
Cost of contracts, net

The expected future amortization of cost of contracts is as follows:

(millions)
2019
2020
2021
2022
2023
2024 and Thereafter
Total

December 31,

2018

2017

$

$

33.8
(24.6)
9.2

$

$

30.5
(21.6)
8.9

Cost of
Contract

2.8
1.7
1.2
1.1
0.8
1.6
9.2

$

$

The table below shows the Company's amortization expense related to costs of contracts for the years ended December 31, 2018, 
2017 and 2016, and is primarily included in Depreciation and amortization within the Consolidated Statements of Income.

(millions)
Amortization expense
Weighted average life (years)

9. Other Intangible Assets, net

The following presents a summary of other intangible assets:

Year Ended December 31,
2017

2016

2018

$

$

3.0
9.4

$

3.2
9.8

3.4
9.6

December 31,

2018

2017

(millions)

Weighted
Average
Life
(Years)

Acquired
Intangible
Assets,
Gross (1)

Accumulated
Amortization

Acquired
Intangible
Assets,
Net

Acquired
Intangible
Assets,
Gross (1)

Accumulated
Amortization

Acquired
Intangible
Assets,
Net

Covenant not to compete

4.9

$

1.6

$

— $

1.6

$

0.9

$

(0.9) $

Trade names and 
trademarks

Proprietary know how

Management contract 
rights

Customer relationships

Acquired intangible 
assets, net (2)

4.9

5.7

10.0

14.9

6.3

11.0

81.0

100.4

(0.7)

(0.8)

(32.2)

(0.6)

5.6

10.2

48.8

99.8

9.8

34.6

81.0

—

(9.7)

(34.5)

(27.1)

—

12.5

$

200.3

$

(34.3) $

166.0

$

126.3

$

(72.2) $

—

0.1

0.1

53.9

—

54.1

(1)  Excludes the original cost and accumulated amortization on fully amortized intangible assets.

(2)  Intangible assets have estimated remaining lives between a half year and 16 years.

75

 
 
The table below shows the amortization expense related to intangible assets for the years ended December 31, 2018, 2017 and 
2016, and is included in Depreciation and amortization within the Consolidated Statements of Income. 

(millions)
Amortization expense

Year Ended December 31,
2017

2016

2018

$

6.1

$

7.2

$

14.6

The expected future amortization of intangible assets as of December 31, 2018 is as follows:

(millions)
2019
2020
2021
2022
2023
2024 and thereafter
Total

Intangible asset
amortization

15.1
15.1
15.1
15.0
14.9
90.8
166.0

$

$

10. Favorable and Unfavorable Acquired Lease Contracts, net

Favorable and unfavorable acquired lease contracts represent the acquired fair value of lease contracts in connection with the 
Central Merger. Favorable and unfavorable acquired lease contracts are being amortized over the contract term, including anticipated 
renewals and terminations.

The following presents a summary of favorable and unfavorable lease contracts:

Favorable
December 31,

Unfavorable
December 31,

(millions)
Acquired fair value of lease contracts
Accumulated (amortization) accretion
Total acquired fair value of lease contracts, net

2018

2017

2018

2017

$

$

62.2
(44.6)
17.6

$

$

65.2
(41.9)
23.3

$

$

(70.6) $
45.9
(24.7) $

(81.3)
49.8
(31.5)

The table below shows the amortization expense for favorable acquired lease contracts, which is recognized as an increase to Cost 
of services - lease type contracts within the Consolidated Statements of Income for the years ended December 31, 2018, 2017 and 
2016, along with the weighted average remaining useful life. 

(millions)
Amortization expense
Weighted average life (years)

Year Ended December 31,
2017

2016

2018

$

$

5.7
12.0

$

6.6
14.1

8.3
11.9

The table below shows the amortization expense for unfavorable acquired lease contracts, which is recognized as a decrease to 
Cost of services - lease type contracts within the Consolidated Statements of Income, for the years ended December 31, 2018, 
2017 and 2016, along with the weighted average remaining useful life. 

(millions)
Amortization expense
Weighted average life (years)

Year Ended December 31,
2017

2016

2018

$

$

6.7
7.9

$

8.8
10.7

10.1
10.5

76

 
 
The expected future amortization (accretion) of acquired lease contracts is as follows:

(millions)
2019
2020
2021
2022
2023
2024 and thereafter
Total

11. Goodwill

Favorable

Unfavorable

Unfavorable, 
Net

$

$

3.5
3.0
2.2
1.5
1.0
6.4
17.6

$

$

(5.6) $
(3.7)
(2.7)
(2.6)
(2.2)
(7.9)
(24.7) $

(2.1)
(0.7)
(0.5)
(1.1)
(1.2)
(1.5)
(7.1)

The amounts for goodwill and changes to carrying value by reportable segment are as follows:

(millions)
Balance as of December 31, 2016
Foreign currency translation
Balance as of December 31, 2017
Goodwill acquired
Foreign currency translation
Balance as of December 31, 2018

Segment
One

Segment
Two

Total

$

$

$

368.7
0.3
369.0
—
(0.3)
368.7

$

$

$

62.7
—
62.7
154.1
—
216.8

$

$

$

431.4
0.3
431.7
154.1
(0.3)
585.5

The Company tests goodwill at least annually for impairment (the Company has elected to annually test for potential impairment 
of goodwill on the first day of the fourth quarter) and tests more frequently if indicators are present or changes in circumstances 
suggest that impairment may exist.  The indicators include, among others, declines in sales, earning or cash flows or the development 
of a material adverse change in business climate.  The Company assesses goodwill for impairment at the reporting unit level, which 
is defined as an operating segment or one level below an operating segment, referred to as a reporting unit.  See Note 1. Significant 
Accounting Policies and Practices for additional detail on the Company's policy for assessing goodwill for impairment.

The Company completed its annual goodwill impairment test as of October 1, 2018,  using a qualitative test (Step Zero), to 
determine the likelihood of impairment and if it was more likely than not that the fair value of the reporting units were less than 
the carrying value of the reporting unit.  The Company concluded that the estimated fair values of each of the Company's 
reporting units exceeded its carrying amount of net assets assigned to that reporting unit and, therefore, no further testing was 
required (Step One). Generally, the more-likely-than-not threshold is a greater than a 50% likelihood that the fair value of a 
reporting unit is greater than the carrying value. No impairment was recorded as a result of the goodwill impairment test 
performed. 

12. Fair Value Measurement

Fair Value Measurements-Recurring Basis

In determining fair value, the Company uses various valuation approaches within the fair value measurement framework. Fair value 
measurements are determined based on the assumptions that market participants would use in pricing an asset or liability.  Applicable 
accounting literature establishes a hierarchy for inputs used in measuring fair value that maximizes the use of observable inputs 
and minimizes the use of unobservable inputs by requiring that the most observable inputs be used when available. The fair value 
hierarchy is based on observable or unobservable inputs to valuation techniques that are used to measure fair value. Observable 
inputs  reflect  assumptions  market  participants  would  use  in  pricing  an  asset  or  liability  based  on  market  data  obtained  from 
independent sources while unobservable inputs reflect a reporting entity's pricing based upon its own market assumptions. Applicable 
accounting literature defines levels within the hierarchy based on the reliability of inputs as follows:

• 

• 

• 

Level 1: Inputs are quoted prices in active markets for identical assets or liabilities.

Level 2: Inputs are quoted prices for similar assets or liabilities in an active market, quoted prices for identical or similar 
assets or liabilities in markets that are not active, and inputs other than quoted prices that are observable and market-
corroborated inputs, which are derived principally from or corroborated by observable market data.

Level 3: Inputs that are derived from valuation techniques in which one or more significant inputs or value drivers are 
unobservable.

77

As of December 31, 2018 and 2017, the Company had no financial assets and liabilities, other than cash and cash equivalents 
measured at fair value on a recurring basis. The carrying value of cash and cash equivalents approximates their fair value due to 
the short-term nature of these financial instruments and has been classified as a Level 1. 

Nonrecurring Fair Value Measurements

Certain assets are measured at fair value on a nonrecurring basis; that is, the assets are measured at fair value on an ongoing 
basis but are subject to fair value adjustments only in certain circumstances (for example, when there is evidence of impairment). 
Non-financial assets such as goodwill, intangible assets, and leasehold improvements, equipment land and construction in progress 
are subsequently measured at fair value when there is an indicator of impairment and recorded at fair value only when impairment 
is recognized. The Company assesses the impairment of intangible assets annually or whenever events or changes in circumstances 
indicate that the carrying amount of an intangible asset may not be recoverable. The fair value of its goodwill and intangible assets 
is not estimated if there is no change in events or circumstances that indicate the carrying amount of an intangible asset may not 
be recoverable. The purchase price of business acquisitions is primarily allocated to the tangible and identifiable intangible assets 
acquired and liabilities assumed based on their estimated fair values on the acquisition dates, with the excess recorded as goodwill. 
The  Company  utilizes  Level 3  inputs  in  the  determination  of  the  initial  fair  value  using  certain  assumptions,  which  are  further 
discussed in Note 2. Acquisition. There were no impairment charges for the years ended December 31, 2018, 2017 and 2016.

Financial Instruments not Measured at Fair Value

The following table presents the carrying amounts and estimated fair values of financial instruments not measured at fair value in 
the Consolidated Balance Sheets at December 31, 2018 and 2017:

(millions)
Long-term borrowings

2018

2017

Carrying
Amount

Fair
Value

Carrying
Amount

Fair
Value

Credit Facility, net of original discount on borrowings 
and deferred financing costs
Other obligations

$
$

371.2
15.4

$
$

371.2
15.4

$
$

151.0
2.8

$
$

151.0
2.8

The fair value of the Restated Credit Facility and Other obligations approximates the carrying amount due to variable interest rates 
and would be classified as a Level 2. See Note 13. Borrowing Arrangements, for further information. 

13. Borrowing Arrangements

Long-term borrowings, in order of preference, consisted of the following:

Amount Outstanding
December 31,

(millions)

Maturity Date

2018

2017

Credit facility, net of original discount on borrowings and 
deferred financing costs
Other borrowings

Total obligations under credit facility and other borrowings

Less: Current portion of obligations under credit facility and other 
borrowings

Total long-term obligations under credit facility and other 
borrowings

November 30, 2023
Various

$

$

$

371.2
15.5
386.7

13.2

151.0
2.8
153.8

20.6

373.5

$

133.2

78

 
 
 
 
 
 
 
 
 
 
 
 
Aggregate minimum principal maturities of long-term borrowings for the fiscal years following December 31, 2018, are as 
follows:

(millions)
2019
2020
2021
2022
2023
Thereafter
Total debt
Less: Current portion, including debt discount
Less: Original discount on borrowings
Less: Deferred financing costs
Total long-term portion, obligations under credit facility and other borrowings

Former Amended and Restated Credit Facility 

$

$

14.1
13.1
13.0
13.0
331.5
5.8
390.5
13.2
1.6
2.2
373.5

On February 20, 2015, the Company amended and restated its credit facility (the "Former Restated Credit Facility") that permitted 
aggregate borrowings of $400.0 million consisting of (i) a revolving credit facility of up to $200.0 million at any time outstanding, 
which includes a $100.0 million sublimit for letters of credit and a $20.0 million sublimit for swing-line loans, and (ii) a term loan 
facility of $200.0 million. The Former Amended and Restated Credit Facility was due to mature on February 20, 2020.

Senior Credit Facility

On November 30, 2018 (the "Closing Date") and in connection with the Acquisition, the Company entered into a credit agreement 
(the “Credit Agreement”) with Bank of America, N.A. (“Bank of America”), as Administrative Agent, swing-line lender and a letter of 
credit issuer; Wells Fargo Bank, N.A., as syndication agent; BMO Harris Bank N.A., JPMorgan Chase Bank, N.A., KeyBank National 
Association and U.S. Bank National Association, as co-documentation agents; Merrill Lynch, Pierce, Fenner & Smith Incorporated 
and Wells Fargo Securities, LLC, as joint lead arrangers and joint bookrunners; and the lenders party thereto (the “Lenders”). 
Pursuant to the terms, and subject to the conditions, of the Credit Agreement, the Lenders have made available to the Company 
a new senior secured credit facility (the “Senior Credit Facility”) that permits aggregate borrowings of $550 million consisting of (i) 
a revolving credit facility of up to $325 million at any time outstanding, which includes a letter of credit facility that is limited to $100 
million at any time outstanding, and (ii) a term loan facility of $225 million. The Senior Credit Facility matures on November 30, 
2023.

The entire amount of the term loan portion of the Senior Credit Facility was drawn by the Company on the Closing Date and is 
subject to scheduled quarterly amortization of principal in installments equal to 1.25% of the initial aggregate principal amount of 
such term loan. The Company also borrowed $174.8 million under the revolving credit facility on the Closing Date. The proceeds 
from these borrowings were used by the Company to pay the purchase price for the Acquisition (See Note 2. Acquisition), to pay 
other costs and expenses related to the acquisition of Bags and the related financing and to repay in full the obligations under the 
Former Amended Credit Facility. In addition, proceeds from the Senior Credit Facility may be used to finance working capital, capital 
expenditures and other acquisitions, payments and general corporate purposes.

Borrowings under the Senior Credit Facility bear interest, at the Company’s option, (i) at a rate per annum based on the Company’s 
consolidated total debt to EBITDA ratio for the 12-month period ending as of the last day of the immediately preceding fiscal quarter, 
determined in accordance with the applicable pricing levels set forth in the Credit Agreement (the “Applicable Margin”) for London 
Interbank Offered Rate (or a comparable or successor rate approved by Bank of America) (“LIBOR”) loans, plus the applicable 
LIBOR rate or (ii) the Applicable Margin for base rate loans plus the highest of (x) the federal funds rate plus 0.5%, (y) the Bank of 
America prime rate and (z) a daily rate equal to the applicable LIBOR rate plus 1.0%.

Under the terms of the Credit Agreement, the Company is required to maintain a maximum consolidated total debt to EBITDA ratio 
of not greater than 4.25:1.0 with certain step-downs described in the Credit Agreement. In addition, the Company is required to 
maintain a minimum consolidated fixed charge coverage ratio of not less than 3.50:1.0 (with certain step-ups described in the Credit 
Agreement).

Events of default under the Credit Agreement include failure to pay principal or interest when due, failure to comply with the financial 
and operational covenants, the occurrence of any cross default event, non-compliance with other loan documents, the occurrence 
of a change of control event, and bankruptcy and other insolvency events. If an event of default occurs and is continuing, the 
Administrative Agent can, with the consent of the required Lenders, among others (i) terminate the commitments under the Credit 
Agreement, (ii) accelerate and require the Company to repay all the outstanding amounts owed under the Credit Agreement, and 
(iii) require the Company to cash collateralize any outstanding letters of credit. 

79

Each  wholly  owned  domestic  subsidiary  of  the  Company  (subject  to  certain  exceptions  set  forth  in  the  Credit Agreement)  has 
guaranteed all existing and future indebtedness and liabilities of the other guarantors and the Company arising under the Credit 
Agreement. The  Company’s  obligations  under  the  Credit Agreement  and  such  domestic  subsidiaries’  guaranty  obligations  are 
secured by substantially all of their respective assets. 

The Company is in compliance with debt covenants as of December 31, 2018.

At December 31, 2018, the Company had $51.1 million of letters of credit outstanding under the Senior Credit Facility, borrowings 
against the Senior Credit Facility aggregated to $386.7 million.

The weighted average interest rate on our Senior Credit Facility and Former Restated Credit Facility was 4.0% and 2.9% for the 
years ended December 31, 2018 and 2017, respectively. The rate includes all outstanding LIBOR contracts and letters of credit. 
The weighted average interest rate on outstanding borrowings, not including letters of credit, was 4.3% and 3.3%, respectively, at 
December 31, 2018 and December 31, 2017.

In connection with and effective upon the execution and delivery of the Credit Agreement on November 30, 2018, the Company 
recognized losses on extinguishment of debt relating to debt discount and debt issuance costs.  These losses were not significant. 

Subordinated Convertible Debentures

The Company acquired Subordinated Convertible Debentures ("Convertible Debentures") as a result of the acquisition of Central. 
The subordinated debenture holders have the right to redeem the Convertible Debentures for $19.18 per share upon their stated 
maturity (April 1, 2028) or upon acceleration or earlier repayment of the Convertible Debentures. There were no redemptions of 
Convertible Debentures during the years ended December 31, 2018 and 2017, respectively. The approximate redemption value of 
the Convertible Debentures outstanding at December 31, 2018 and December 31, 2017 is $1.1 million and $1.1 million, respectively.

14. Share Repurchase Plan

In May 2016, the Company's Board of Directors authorized the Company to repurchase, on the open market, shares of its outstanding 
common stock in an amount not to exceed $30.0 million in aggregate. Purchases of the Company's common stock may be made 
in open market transactions effected through a broker-dealer at prevailing market prices, in block trades, or by other means in 
accordance with Rule 10b-18 and 10b5-1 under the Exchange Act. The share repurchase program does not obligate the Company 
to repurchase any particular amount of common stock, and has no fixed termination date.

Under this program, the Company repurchased 305,183 shares of common stock through December 31, 2016. No shares were 
repurchased during the years ended December 31, 2018 and 2017. 

The following table summarizes the remaining authorized repurchase amount under the program as at December 31, 2018.

(millions)
Total authorized repurchase amount
Total value of shares repurchased
Total remaining authorized repurchase amount

December 31,
2018

$

$

30.0
7.5
22.5

80

15. Leases and Contingencies

The Company operates parking facilities under operating leases expiring on various dates. Certain of the leases contain options 
to renew at the Company's discretion. Total future annual rent expense is not determinable as a portion of such future rent is 
contingent based on revenues of the parking facilities.

At December 31, 2018, the Company's minimum rental commitments (which includes parking facility, equipment and vehicle and 
office operating leases), excluding contingent rent provisions and sublease income under all non-cancellable operating leases, are 
as follows:

(millions)
2019
2020
2021
2022
2023
2024 and thereafter
Total

$

$

170.6
122.5
94.5
74.0
48.4
117.0
627.0

(1) $42.0 is included in 2019 minimum commitments for leases that expire in less than one year.

Rent expense, including contingent rents, was $254.7 million, $394.6 million and $384.0 million in 2018, 2017 and 2016, respectively. 
Contingent rent expense was $47.4 million, $161.5 million and $140.0 million in 2018, 2017 and 2016, respectively. Contingent rent 
expense consists primarily of percentage rent payments, which will cease at various times as certain leases expire.  Future sublease 
income under all non-cancellable operating leases was $8.4 million as of December 31, 2018.

The Company adopted the provisions of Topic 853 on January 1, 2018, as a result, service concession arrangements within the 
scope of Topic 853 are not deemed to be lease arrangements within the scope of Topic 840. For the year ended December 31, 
2018,  rent  expense  amounting  to  $133.6  million  for  contractual  arrangements  that  meet  the  definition  of  service  concession 
arrangements was recorded as reduction of revenue and is excluded from the above disclosures. Prior periods have not been 
recasted. See Note 1. Significant Accounting Policies and Practices and Note 4. Revenue for further discussion on impacts of 
adopting Topic 853. 

The  Company  accrued  no  contingent  payment  obligations  outstanding  under  the  previous  business  combination  accounting 
pronouncement for the year ended December 31, 2018. 

The Company has contractual provisions under certain lease type contracts to complete structural or other improvements to leased 
properties and incurs repair costs, including improvements and repairs arising as a result of ordinary wear and tear. The Company 
evaluates the nature of those costs when incurred and either capitalizes the costs as leasehold improvements, as applicable, or 
recognizes the costs as repair expenses within Cost of services - lease type contracts within the Consolidated Statements of Income.

16. Income Taxes

For financial reporting purposes, earnings before income taxes includes the following components:

(millions)
United States
Foreign
Total

Year Ended December 31,
2017

2016

2018

$

$

74.9
1.1
76.0

$

$

70.0
2.2
72.2

$

$

38.9
2.9
41.8

81

The components of income tax expense are as follows:

(millions)
Current provision
U.S. federal
Foreign
State
Total current

Deferred provision

U.S. federal
Foreign
State
Total deferred

Income tax expense

Year Ended December 31,
2017

2016

2018

$

$

9.9
1.0
7.4
18.3

1.3
(0.3)
0.3
1.3
19.6

$

$

21.5
1.0
3.3
25.8

2.6
0.6
(1.3)
1.9
27.7

$

$

13.9
1.4
2.6
17.9

(2.5)
(0.4)
0.8
(2.1)
15.8

Deferred income taxes reflect the net effects of temporary differences between the carrying amounts of assets and liabilities for 
financial reporting purposes and the amount used for income tax purposes.

Components of the Company's deferred tax assets and liabilities are as follows:

(millions)
Deferred tax assets

Net operating loss carry forwards
Accrued expenses
Accrued compensation
Book over tax cost unfavorable acquired lease contracts
Other
Total gross deferred tax assets

Less: valuation allowance
Total deferred tax assets
Deferred tax liabilities
Prepaid expenses
Undistributed foreign earnings
Tax over book depreciation and amortization
Tax over book goodwill amortization
Tax over book cost favorable acquired lease contracts
Equity investments in unconsolidated entities

Total deferred tax liabilities
Net deferred tax asset

December 31,

2018

2017

$

$

21.6
17.4
7.1
6.4
0.9
53.4
(8.1)
45.3

(0.1)
(0.1)
1.3
(22.3)
(4.6)
(4.9)
(30.7)
14.6

$

$

21.5
18.8
8.1
8.2
—
56.6
(7.1)
49.5

(0.1)
(0.3)
(3.8)
(18.2)
(6.1)
(5.1)
(33.6)
15.9

82

 
 
 
 
 
 
 
 
 
 
On  December  22,  2017,  the  U.S. Tax  Cuts  and  Jobs Act  of  2017  (the  "2017 Tax Act")  was  signed  into  law. The  2017 Tax Act 
significantly revised the U.S. corporate income tax regime by, among other things, lowering the U.S. corporate tax rate from 35% 
to  21%  effective  January  1,  2018,  while  also  implementing  a  territorial  tax  system  and  imposing  a  repatriation  tax  on  deemed 
repatriated earnings of foreign subsidiaries. U.S. GAAP requires that the impact of tax legislation be recognized in the period in 
which the law was enacted. As a result of the 2017 Tax Act, the Company recorded $0.2 million of income tax expense in the fourth 
quarter of 2017. The provisional amount related to the remeasurement of certain deferred tax assets and liabilities based on the 
rates at which they are expected to reverse in the future was $1.6 million income tax benefit, which includes a $1.2 million income 
tax expense related to an increase in the valuation allowance. The provisional amount related to the one-time transition tax on the 
mandatory deemed repatriation of foreign earnings was $1.8 million income tax expense based on the cumulative foreign earnings 
of $14.1 million and the Company's current best estimate. Additionally, the Company recorded a tax charge of $0.6 million as an 
additional provision for withholding taxes on undistributed earnings not considered to be permanently reinvested. 

For the year ended December 31, 2018, the Company finalized its accounting for the income tax effects of the 2017 Tax Act.  The 
Company recorded a current tax benefit of $1.5 million for the finalization of its accounting for the transition tax on the mandatory 
deemed repatriation of foreign earnings. The current year tax benefit is the result of the Company finalizing its analysis of foreign 
earnings and profits and eligible foreign tax credits to be claimed to offset the tax liability. 

The 2017 Tax Act also included a provision designed to tax Global Intangible Low Taxed Income (“GILTI”).  The Company has 
elected the period cost method to account for any tax liability subject to the GILTI regime.  For the current year the Company did 
not record any tax liability attributable to GILTI.

The accounting guidance for accounting for income taxes requires that the Company assess the realizability of deferred tax assets 
at  each  reporting  period.  These  assessments  generally  consider  several  factors  including  the  reversal  of  existing  temporary 
differences, projected future taxable income, and potential tax planning strategies. The Company has valuation allowances totaling 
$8.1  million  and  $7.1  million  at  December 31,  2018  and  2017,  respectively,  primarily  related  to  our  state  Net  Operating  Loss 
carryforwards ("NOLs"), foreign tax credits and state tax credits that the Company believes are not likely to be realized based on 
upon its estimates of future state taxable income, limitations on the uses of its state NOLs, and the carryforward life over which the 
state tax benefit is realized. The Company recognized a $0.3 million net benefit for the reversal of a valuation allowance for deferred 
tax assets established for the historical net operating losses.

As of December 31, 2018, the Company recognized approximately $3.9 million of Canadian foreign and $7.2 million of Puerto Rico 
foreign earnings as permanently reinvested to meet working capital requirements in each jurisdiction. The amount of tax that may 
be payable on the future distribution of such earnings is approximately $0.2 million and $0.7 million of Canadian and Puerto Rico 
withholding taxes. No U.S. taxes will be incurred on future distributions of foreign earnings due to the participation exemption under 
the 2017 Tax Act.

Due to the adoption of ASU 2016-09 in 2017, the Company recognized excess tax benefits of $1.0 million and $0.9 million as income 
tax benefit for the year ended December 31, 2018 and 2017, respectively, and as a result of the required adoption of ASU 2016-09, 
the Company's effective tax rate may have increased volatility.

The Company has $19.5 million of tax effected state net operating loss carryforwards as of December 31, 2018, which will expire 
in the years 2019 through 2038. As noted above, the utilization of net operating loss carryforwards of the Company are limited due 
to the ownership change in June 2004 and are also limited due to the Central Merger. 

83

A reconciliation of the Company's reported income tax provision to the amount computed by multiplying earnings before income 
taxes by statutory United States federal income tax rate is as follows:

(millions)
Tax at statutory rate
Permanent differences
State taxes, net of federal benefit
Effect of foreign tax rates
Effect of 2017 Tax Act
Minority interest
Current year adjustment to deferred taxes
Recognition of tax credits
Other

Change in valuation allowance (1)
Income tax expense
Effective tax rate

Year Ended December 31,
2017

2016

2018

$

$

16.0
0.2
6.3
0.6
(1.5)
(0.7)
0.4
(2.7)
—
18.6
1.0
19.6
25.8%

$

$

25.3
0.3
2.5
—
(1.0)
(1.1)
1.6
(1.5)
1.1
27.2
0.5
27.7
38.4%

14.6
0.8
1.3
—
—
(1.0)
1.3
(1.4)
0.4
16.0
(0.2)
15.8
37.8%

$

$

(1) The year ended December 31, 2017 includes $1.2 million of additional income tax expense related to an increase in the valuation allowance as a result of the 2017 
Tax Act.

Taxes paid, which are for United States Federal income tax, certain state income taxes, and foreign income taxes were $15.3 million, 
$26.5 million, and $17.6 million in the twelve months ended December 31, 2018, 2017 and 2016, respectively. 

As of December 31, 2018 the Company had not identified any uncertain tax positions that would have a material impact on the 
Company's financial position. 

The Company recognizes potential interest and penalties related to uncertain tax positions, if any, in income tax expense. The tax 
years that remain subject to examination for the Company's major tax jurisdictions as of December 31, 2018 are shown below:

2014 - 2018
2007 - 2018
2014 - 2018

17. Benefit Plans

Deferred Compensation Arrangements

United States - federal income tax
United States - state and local income tax
Foreign - Canada and Puerto Rico

The Company offers deferred compensation arrangements for certain key executives. Subject to their continued employment by 
the Company, certain employees are offered supplemental pension arrangements in which the employees will receive a defined 
monthly benefit upon attaining age 65. At December 31, 2018 and 2017, the Company has accrued $3.7 million and $3.6 million, 
respectively, representing the present value of the future benefit payments. Expenses related to these plans amounted to $0.4 
million, $nil and $0.2 million in 2018, 2017 and 2016, respectively.

The Company also has agreements with certain former key executives that provide for aggregate annual payments for periods 
ranging from 10 years to life, beginning when the executive retires or upon death or disability. Under certain conditions, the amount 
of deferred benefits can be reduced. Compensation cost for the year ended December 31, 2018 was $0.2 million, $0.2 million and 
$0.6 million for the years ended December 31, 2018, 2017 and 2016, respectively. The Company has recorded a liability of $2.4
million and $2.6 million associated with these agreements as of December 31, 2018 and 2017, respectively.

Life insurance contracts with a face value of approximately $6.2 million and $6.7 million as of December 31, 2018 and 2017 have 
been purchased to fund, as necessary, the benefits under the Company's deferred compensation agreements. The cash surrender 
value of the life insurance contracts is approximately $3.6 million and $4.0 million as of December 31, 2018 and 2017, respectively, 
and classified as non-current assets and included in Other assets, net within the Consolidated Balance Sheets. The plan is a non-
qualified plan and is not subject to ERISA funding requirements.

Defined Contribution Plans

The Company sponsors savings and retirement plans whereby the participants may elect to contribute a portion of their compensation 
to the plans. The plan is a qualified defined contribution plan 401(k). The Company contributes an amount in cash or other property 
as a Company match equal to 50% of the first 6% of contributions as they occur. Expenses related to the Company's 401(k) match 
amounted to $2.1 million, $2.1 million, and $1.9 million in 2018, 2017 and 2016, respectively.

84

The Company also offers a non-qualified deferred compensation plan to those employees whose participation in its 401(k) plan is 
limited by statute or regulation. This plan allows certain employees to defer a portion of their compensation, limited to a maximum 
of $0.1 million per year, to be paid to the participants upon separation of employment or distribution date selected by employee. To 
support the non-qualified deferred compensation plan, the Company has elected to purchase Company Owned Life Insurance 
("COLI") policies on certain plan participants. The cash surrender value of the COLI policies is designed to provide a source for 
funding the non-qualified deferred compensation liability. As of December 31, 2018 and 2017, the cash surrender value of the COLI 
policies  is  $13.0  million  and  $14.1  million,  respectively,  and  classified  as  non-current  assets  in  Other Assets,  net  within  the 
Consolidated Balance Sheets. The liability for the non-qualified deferred compensation plan is included in Other long-term liabilities 
on the Consolidated Balance Sheets and was $15.0 million and $16.3 million as of December 31, 2018 and 2017, respectively.

Multi-Employer Defined Benefit and Contribution Plans

The Company contributes to a number of multiemployer defined benefit plans under the terms of collective-bargaining agreements 
that cover its union-represented employees. The risks of participating in these multiemployer plans are different from single-employer 
plans in the following aspects:

• 

• 

• 

Assets contributed to the multiemployer plan by one employer may be used to provide benefits to employees of other 
participating employers.

If a participating employer stops contributing to the plan, the unfunded obligations of the plan may be borne by the remaining 
participating employers.

If the Company chooses to stop participating in one of its multiemployer plans, it may be required to pay the plan an amount 
based on the underfunded status of the plan, referred to as withdrawal liability.

The Company's contributions represented more than 5% of total contributions to the Teamsters Local Union No. 727 and Local 272 
Labor Management Benefit Funds for the plan year ending February 28, 2018 and November 30, 2018, respectively. The Company 
does not represent more than five percent to any other fund. The Company's participation in this plan for the annual periods ended 
December 31, 2018, 2017 and 2016, is outlined in the table below. The "EIN/Pension Plan Number" column provides the Employee 
Identification Number ("EIN") and the three-digit plan number, if applicable. The zone status is based on information that the Company 
received from the plan and is certified by the plan's actuary. Among other factors, plans in the red zone are generally less than 65 
percent funded, plans in the yellow zone are less than 80 percent funded, and plans in the green zone are at least 80 percent 
funded. The "FIP/RP Status Pending/Implemented" column indicates plans for which a Financial Improvement Plan ("FIP") or a 
Rehabilitation Plan ("RP") is either pending or has been implemented.

The "Expiration Date of Collective Bargaining Agreement" column lists the expiration dates of the agreements to which the plans 
are subject.

EIN/
Pension
Plan
Number

Pension Protection
Zone Status

Contributions (millions)

2018

2017

2016

FIP/FR
Pending
Implementation

2018

2017

2016

Surcharge
Imposed

Zone
Status
as of 
the
Most
Recent
Annual
Report

Expiration
Date of
Collective
Bargaining
Agreement

36-61023973 Green Green Green

N/A

$ 3.2

$ 3.4

$ 3.5

No

2018

10/31/2021

13-5673836 Green Green Green

N/A

$ 1.5

$ 1.6

$ 1.5

No

2018

3/5/2021

Pension

Teamsters 
Local Union 
727

Local 272 
Labor 
Management

Net expenses for contributions not reimbursed by clients and related to multiemployer defined benefit and defined contribution 
benefit plans were $2.1 million, $2.0 million and $3.3 million for the years ended December 31, 2018, 2017 and 2016, respectively.

In the event that the Company decides to cease participating in these plans, the Company could be assessed a withdrawal liability. 
The Company currently does not have any intentions to cease participating in these multiemployer pension plans and therefore 
would not trigger the withdrawal liability.

85

18. Bradley Agreement

The Company entered into a 25-year agreement with the State of Connecticut ("State") that expires on April 6, 2025, under which 
it operates the surface parking and 3,500 garage parking spaces at Bradley International Airport ("Bradley") located in the Hartford, 
Connecticut metropolitan area.

The parking garage was financed through the issuance of State special facility revenue bonds and provides that the Company 
deposits, with the trustee for the bondholders, all gross revenues collected from operations of the surface and garage parking. From 
these  gross  revenues,  the  trustee  pays  debt  service  on  the  special  facility  revenue  bonds  outstanding,  operating  and  capital 
maintenance expense of the surface and garage parking facilities, and specific annual guaranteed minimum payments to the state. 
Principal and interest on the Bradley special facility revenue bonds increase from approximately $3.6 million in contract year 2002 
to approximately $4.5 million in contract year 2025. Annual guaranteed minimum payments to the State increase from approximately 
$8.3 million contract year 2002 to approximately $13.2 million in contract year 2024. The annual minimum guaranteed payment to 
the State by the trustee for the twelve months ended December 31, 2018 and 2017 was $11.8 million and $11.5 million, respectively. 
All of the cash flow from the parking facilities are pledged to the security of the special facility revenue bonds and are collected and 
deposited with the bond trustee. Each month the bond trustee makes certain required monthly distributions, which are characterized 
as "Guaranteed Payments." To the extent the monthly gross receipts generated by the parking facilities are not sufficient for the 
trustee to make the required Guaranteed Payments, the Company is obligated to deliver the deficiency amount to the trustee, with 
such deficiency payments representing interest bearing advances to the trustee. The Company does not directly guarantee the 
payment of any principal or interest on any debt obligations of the State of Connecticut or the trustee.

The following is the list of Guaranteed Payments:

•  Garage and surface operating expenses,

•  Principal and interest on the special facility revenue bonds,

•  Trustee expenses,

•  Major maintenance and capital improvement deposits, and

•  State minimum guarantee.

To the extent sufficient funds exist, the trustee is then directed to reimburse the Company for deficiency payments up to the amount 
of the calculated surplus, with the Company having the right to be repaid the principal amount of any and all deficiency payments, 
together with actual interest and premium, not to exceed 10% of the initial deficiency payment. The Company calculates and records 
interest and premium income along with deficiency principal repayments as a reduction of cost of services in the period the associated 
deficiency repayment is received from the trustee. The Company believes these advances to be fully recoverable as the Bradley 
Agreement places no time restriction on the Company's right to reimbursement. 

The total deficiency repayments, net of payments made, as of December 31, 2018, 2017 and 2016 are as follows:

(millions)
Balance at beginning of year
Deficiency payments made
Deficiency repayment received
Balance at end of year

2018

December 31,
2017

2016

$

$

7.8
0.1
(4.0)
3.9

$

$

9.9
0.3
(2.3)
7.8

$

$

11.6
0.2
(1.9)
9.9

The  total  deficiency  repayments  (net  of  payments  made),  interest  and  premium  received  and  recorded  for  the  years  ended 
December 31, 2018, 2017 and 2016 are as follows:

(millions)
Deficiency repayments
Interest
Premium

2018

Year Ended December 31
2017

2016

$

$

3.9
0.9
0.3

$

$

2.0
0.6
0.2

$

$

1.7
0.5
0.2

Deficiency payments made are recorded as an increase in Cost of services-management type contracts and deficiency repayments, 
interest and premium received are recorded as reductions to cost of services. The reimbursement of principal, interest and premium 
are recognized when received. 

There were no amounts of estimated deficiency payments accrued as of December 31, 2018 and 2017, as the Company concluded 
that the potential for future deficiency payments did not meet the criteria of both probable and estimable. 

86

 
In addition to the recovery of certain general and administrative expenses incurred, the Bradley Agreement provides for an annual 
management fee payment, which is based on operating profit tiers. The annual management fee is further apportioned 60% to the 
Company and 40% to an un-affiliated entity and the annual management fee will be paid to the extent funds are available for the 
trustee to make distribution, and are paid after Guaranteed Payments (as defined in the Bradley Agreement) repayment of all 
deficiency payments, including interest and premium. Cumulative management fees of approximately $18.7 million and $17.7 million 
have not been recognized as of December 31, 2018 and 2017, respectively, and no management fees were recognized as revenue 
during 2018, 2017 or 2016.

19. Accumulated Other Comprehensive Income (Loss)

The components of accumulated other comprehensive income (loss) is comprised of unrealized gains (losses) on cash flow hedges 
and foreign currency translation adjustments. The components of changes in accumulated comprehensive income (loss), net of 
tax, were as follows:

(millions)
Balance as of December 31, 2015
Change in other comprehensive income (loss)
Balance as of December 31, 2016
Change in other comprehensive income (loss)
Balance as of December 31, 2017
Change in other comprehensive income (loss)
Cumulative effect of change in accounting principle (1)
Balance as of December 31, 2018

Foreign
Currency
Translation
Adjustments

Effective 
Portion
of Unrealized
Gain (Loss) on
Derivative

Total
Accumulated
Other
Comprehensive
Income (Loss)
$

$

$

(1.2) $
(0.2)
(1.4)
0.2
(1.2)
(0.6)
(0.6)
(2.4) $

0.1
(0.1)
—
—
—
—
—
— $

(1.1)
(0.3)
(1.4)
0.2
(1.2)
(0.6)
(0.6)
(2.4)

(1) Refer to Note 1, Significant Accounting Policies and Practices for additional information on the Company's adoption of ASU 2018-02.

Note: Amounts may not foot due to rounding. 

20. Legal Proceedings

The Company is subject to litigation in the normal course of its business. The outcomes of legal proceedings and claims brought 
against it and other loss contingencies are subject to significant uncertainty. The Company accrues a charge against income when 
its management determines that it is probable that an asset has been impaired or a liability has been incurred and the amount of 
loss can be reasonably estimated. In addition, the Company accrues for the authoritative judgments or assertions made against it 
by government agencies at the time of their rendering regardless of its intent to appeal. In addition, the Company is from time-to-
time party to litigation, administrative proceedings and union grievances that arise in the normal course of business, and occasionally 
pays non-material amounts to resolve claims or alleged violations of regulatory requirements. There are no "normal course" matters 
that separately or in the aggregate, would, in the opinion of management, have a material adverse effect on its operation, financial 
condition or cash flow.

In determining the appropriate accounting for loss contingencies, the Company considers the likelihood of loss or impairment of an 
asset or the incurrence of a liability, as well as its ability to reasonably estimate the amount of potential loss. The Company regularly 
evaluates current information available to determine whether an accrual should be established or adjusted. Estimating the probability 
that a loss will occur and estimating the amount of a potential loss or a range of potential loss involves significant estimation and 
judgment.

Holten Settlement

In March 2010, John V. Holten, a former indirect controlling shareholder of the Company, filed a lawsuit against the Company in 
the United States District Court, District of Connecticut. Mr. Holten was terminated as the Company's chairman in October 2009. 
The lawsuit alleged breach of his employment agreement and claimed that the agreement entitled Mr. Holten to payments worth 
more than $3.8 million. The Company filed an answer and counterclaim to Mr. Holten's lawsuit in 2010.

In March 2016, the Company and Mr. Holten settled all claims in connection with the original lawsuits ("Holten Settlement"). Per 
the settlement, the Company paid Mr. Holten $3.4 million of which $1.9 million was recovered by the Company through the Company's 
directors and officers liability insurance policies. The Company recognized an expense, net of insurance recoveries, related to the 
Holten Settlement of $1.5 million for the year ended December 31, 2016.

87

Settlement with Former Central Stockholders

In September 2016, the Company and the former stockholders of  KCPC Holdings, Inc., which was the ultimate parent of Central 
Parking Corporation (collectively, "Central") agreed-upon non-binding terms to settle all outstanding matters between the parties 
relating to the Central Merger ("Settlement Terms") and on December 15, 2016 the Company and Central's former stockholders 
executed a settlement agreement ("Settlement Agreement") to settle all outstanding matters between the parties relating to the 
Central Merger (including the Company's claims as described above). Pursuant to the Settlement Agreement, the Company paid 
Central's former stockholders $2.5 million in aggregate.  As a result of the Settlement Terms, the Company recorded $0.8 million
($0.5 million, net of tax) in General and administrative expenses within the Consolidated Statements of Income in 2016. Additionally 
and pursuant to the Settlement Agreement, the parties fully released one another for any future claims.

21. Domestic and Foreign Operations

Business Unit Segment Information

Segment information is presented in accordance with a "management approach," which designates the internal reporting used by 
the chief operating decision maker for making decisions and assessing performance as the source of the Company's reportable 
segments. The Company's segments are organized in a manner consistent with which separate financial information is available 
and evaluated regularly by the chief operating decision-maker ("CODM") in deciding how to allocate resources and in assessing 
the Company's overall performance.

An operating segment is defined as a component of an enterprise that engages in business activities from which it may earn revenue 
and incur expenses, and about which separate financial information is regularly evaluated by the CODM. The CODM is the Company's 
president and chief executive officer. The business is managed based on segments administered by executive vice presidents. 
Each of the operating segments is directly responsible for revenue and expenses related to their operations including direct segment 
administrative costs. Finance, information technology, human resources, and legal are shared functions that are not allocated back 
to  the  two  operating  segments. The  CODM  assesses  the  performance  of  each  operating  segment  using  information  about  its 
revenue and operating income (loss) before interest, taxes, and depreciation and amortization, but does not evaluate operating 
segments using discrete asset information. There are no inter-segment transactions and the Company does not allocate interest 
and other income, interest expense, depreciation and amortization or taxes to operating segments. The accounting policies for 
segment reporting are the same as for the Company as a whole.

In the fourth quarter of 2018, the Company changed its internal reporting segment information reported to the CODM as a result 
of the Bags acquisition (see Note 2. Acquisition). The operating segments are internally reported as Segment One (Commercial 
and Institutional) and Segment Two (Aviation). All prior periods presented have been restated to reflect the new internal reporting 
to the CODM. 

• 

• 

• 

Segment One (Commercial and Institutional) encompasses our services in healthcare facilities, municipalities, including 
meter  revenue  collection  and  enforcement  services,  government  facilities,  hotels,  commercial  real  estate,  residential 
communities,  retail,  colleges  and  universities,  as  well  as  ancillary  services  such  as  shuttle  and  ground  transportation 
services, valet services, taxi and livery dispatch services and event planning, including shuttle and transportation services. 

Segment Two (Aviation) encompasses our services in aviation (i.e., airports, airline and certain hospitality clients with 
baggage and parking services) as well as ancillary services, which includes shuttle and ground transportation services, 
valet services, baggage handling, baggage repair and replacement, remote air check-in services, wheelchair assist services 
and other services.

"Other" consists of ancillary revenue that is not specifically identifiable to Segments One or Two and certain unallocated 
items, such as and including prior year insurance reserve adjustments and other corporate items.

[INTENTIONALLY LEFT BLANK]

88

The following is a summary of revenues and gross profit by operating segment for the years ended December 31, 2018, 2017 
and 2016:

 (millions)

Services revenue

Segment One

Lease type contracts
Management type contracts

Total Segment One

Segment Two

Lease type contracts
Management type contracts

Total Segment Two

Other 

Lease type contracts
Management type contracts

Total Other 

Reimbursed management type 
contract revenue
Total services revenue

Gross Profit

Segment One

Lease type contracts
Management type contracts
Total Segment One

Segment Two

Lease type contracts
Management type contracts

Total Segment Two

Other

Lease type contracts
Management type contracts

Total Other
Total gross profit
General and administrative 
expenses
General and administrative
expense percentage of gross profit
Depreciation and amortization
Operating income
Other expenses (income):
Interest expense
Interest income
Gain on sale of a business
Equity in (earnings) losses from
investment in unconsolidated entity
Total other expenses (income)
Earnings before income taxes
Income tax expense
Net income
Less: Net income attributable 
to noncontrolling interest
Net income attributable
to SP Plus Corporation

2018 (1)

Gross
Margin

2017

Gross
Margin

2016

Gross
Margin

Year Ended December 31,

$

386.2
250.8
637.0

27.0
101.2
128.2

0.7
9.5
10.2

693.0

$

1,468.4

$

433.8
250.0
683.8

129.3
89.1
218.4

—
9.1
9.1

679.2

$

1,590.5

6.6%
37.8%

26.3%
31.5%

542.9%
221.1%

25.3
94.9
120.2

7.1
31.9
39.0

3.8
21.0
24.8
184.0

91.0

49.5%
17.9
75.1

9.6
(0.4)
—

(10.1)
(0.9)
76.0
19.6
56.4

3.2

$

53.2

$

8.3%
38.8%

5.2%
29.2%

—%
192.3%

35.8
96.9
132.7

6.7
26.2
32.9

2.2
17.5
19.7
185.3

82.9

44.7%
21.0
81.4

9.2
(0.6)
(0.1)

0.7
9.2
72.2
27.7
44.5

3.3

41.2

$

420.3
248.3
668.6

124.7
88.0
212.7

—
10.5
10.5

676.6

$

1,568.4

32.6
95.7
128.3

5.7
24.6
30.3

1.1
16.7
17.8
176.4

90.0

51.0%
33.7
52.7

10.5
(0.5)
—

0.9
10.9
41.8
15.8
26.0

2.9

23.1

$

7.8%
38.5%

4.5%
28.0%

—%
159.0%

(1)    On November 30, 2018, we completed our acquisition of Bags. Our consolidated operations for the year ended December 31, 2018 includes Bags operating results 
for the period of November 30, 2018 through December 31, 2018.  Our consolidated results for the years ended December 31, 2017 and 2016 do not include the 
operating results of Bags. See Note 2. Acquisition for additional information.

89

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
22. Unaudited Quarterly Results

The  following  table  sets  forth  the  Company's  unaudited  quarterly  consolidated  statement  of  income  data  for  the  years  ended 
December 31, 2018 and December 31, 2017. The unaudited quarterly information has been prepared on the same basis as the 
annual financial information and, in management's opinion, includes all adjustments (consisting only of normal recurring adjustments) 
necessary to present fairly the information for the quarters presented. Historically, the Company's operating results have varied 
from quarter to quarter and are expected to continue to fluctuate in the future. These fluctuations have been due to a number of 
factors, including: general economic conditions in its markets; acquisitions; additions of contracts; expiration and termination of 
contracts; conversion of lease type contracts to management type contracts; conversion of management type contracts to lease 
type contracts and changes in terms of contracts that are retained and timing of general and administrative expenditures.

The operating results for any historical quarter are not necessarily indicative of results for any future period.

[INTENTIONALLY LEFT BLANK]

90

(millions, except for share
and per share data)

First 
Quarter

Second 
Quarter

Third 
Quarter

Fourth 
Quarter (3)

First 
Quarter

Second 
Quarter

Third 
Quarter

Fourth 
Quarter

(Unaudited)

(Unaudited)

2018

2017

$

99.5

$

107.4

$

104.7

$

102.3

$

130.8

$

150.9

$

140.9

$

140.5

94.4

87.7

82.6

96.8

92.1

84.0

86.7

85.4

172.9

366.8

94.6

59.9

172.9

327.4

4.9

34.5

39.4

22.3

4.0

13.1

2.1

(0.1)

—

(10.1)

(8.1)

21.2

5.3

15.9

0.6

167.1

362.2

94.5

49.5

167.1

311.1

12.9

38.2

51.1

22.3

4.5

24.3

2.2

(0.1)

—

—

2.1

22.2

6.0

16.2

0.9

174.8

362.1

94.2

48.1

174.8

317.1

10.5

34.5

45.0

18.7

4.2

22.1

2.1

(0.1)

—

—

2.0

20.1

5.6

14.5

1.0

178.2

377.3

94.3

56.3

178.2

328.8

8.0

40.5

48.5

27.7

5.2

15.6

3.2

(0.1)

—

—

3.1

12.5

2.7

9.8

0.7

179.0

401.9

168.6

403.5

165.1

392.7

166.5

392.4

125.8

130.2

131.0

131.4

56.6

47.2

50.7

53.1

179.0

361.4

168.6

346.0

165.1

346.8

166.5

351.0

5.0

35.5

40.5

21.2

6.6

12.7

2.6

(0.1)

—

0.2

2.7

10.0

3.3

6.7

0.7

20.7

36.8

57.5

22.5

4.8

30.2

2.3

(0.2)

(0.1)

0.2

2.2

28.0

10.7

17.3

1.1

9.9

36.0

45.9

19.6

4.9

21.4

2.2

(0.2)

—

0.1

2.1

19.3

7.3

12.0

0.8

9.1

32.3

41.4

19.6

4.7

17.1

2.1

(0.1)

—

0.2

2.2

14.9

6.4

8.5

0.7

7.8

15.3

$

15.3

$

13.5

$

9.1

$

6.0

$

16.2

$

11.2

$

Services revenue

Lease type contracts (1) 
(2)

Management type 
contracts

Reimbursed management 
type contract revenue

Total revenue

Cost of services

Lease type contracts

Management type 
contracts

Reimbursed management 
type contract expense

Total cost of services

Gross profit 

Lease type contracts (1)

Management type 
contracts

Total gross profit

General and administrative 
expenses

Depreciation and 
amortization

Operating income

Other expense (income)

Interest expense

Interest income

Gain on sale of a business

Equity in (income) losses 
from investment in 
unconsolidated entity

Total other expenses 
(income)

Earnings before income 
taxes

Income tax expense

Net income 

Less: Net income 
attributable to noncontrolling 
interest
Net income attributable to 
SP Plus Corporation

Common stock data

Net income per common 
share (4)

Basic

Diluted

Weighted average shares 
outstanding

Basic

Diluted

$

$

$

0.69

0.68

$

$

0.68

0.68

$

$

0.60

0.60

$

$

0.40

0.40

$

$

0.27

0.27

$

$

0.73

0.72

$

$

0.51

0.50

$

$

0.35

0.35

22,308,694

22,370,923

22,439,884

22,465,834

22,148,265

22,190,421

22,203,023

22,221,536

22,557,326

22,644,884

22,626,746

22,607,102

22,447,904

22,515,234

22,523,036

22,528,825

(1) Services revenue - lease type contracts and Gross profit - lease type contracts in the second quarter of 2017 includes earnings of $8.5 million for our proportionate 
share of the net gain of an equity method investee's sale of assets.

(2) Includes reduction of Services revenue - lease type contracts due to the adoption of Topic 853, which requires rental expense for the periods after January 1, 2018 
be presented as a reduction of Services revenue - lease type contracts for that business (and corresponding contracts) that meet the criteria and definition of a service 
concession arrangement. Refer to Note 4. Revenue, for further discussion regarding the adoption of Topic 853. 

(3) The Company began including Bags operations within its consolidated operating results on November 30, 2018.  See also Note 2. Acquisition for additional information. 

(4) Basic and diluted net income per share are computed independently for each of the quarters presented.  As a result, the sum of quarterly basic and diluted net income 
per share information may not equal annual basic and diluted net income per share.

91

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Item 16.    Form 10-K Summary

None.

92

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this 
report to be signed on its behalf by the undersigned, thereunto duly authorized.

SIGNATURES

Date: February 27, 2019

  By:

/s/ VANCE C. JOHNSTON

  SP PLUS CORPORATION

Vance C. Johnston
 Executive Vice President,
Chief Financial Officer and Treasurer
(Principal Financial Officer)

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons 
on behalf of the Registrant and in the capacities and on the dates indicated.

Signature

Title

/s/ G MARC BAUMANN
G Marc Baumann

/s/ KAREN M. GARRISON
Karen M. Garrison

/s/ ALICE M. PETERSON
Alice M. Peterson

/s/ GREGORY A. REID
Gregory A. Reid

  Director, President and Chief Executive Officer
(Principal Executive Officer)

Director and Non-Executive Chairman

Director

Director

/s/ WYMAN T. ROBERTS

Director

Wyman T. Roberts

/s/ DOUGLAS R. WAGGONER

Director

Date

  February 27, 2019

  February 27, 2019

February 27, 2019

February 27, 2019

February 27, 2019

February 27, 2019

Douglas R. Waggoner

/s/ VANCE C. JOHNSTON
Vance C. Johnston

/s/ KRISTOPHER H. ROY
Kristopher H. Roy

  Executive Vice President, Chief Financial Officer
and Treasurer (Principal Financial Officer)

  February 27, 2019

  Senior Vice President, Corporate Controller and
Assistant Treasurer (Principal Accounting Officer
and Duly Authorized Officer)

  February 27, 2019

93

 
 
 
 
 
SP PLUS CORPORATION
SCHEDULE II—VALUATION AND QUALIFYING ACCOUNTS

Description
(millions)
Allowance for doubtful accounts

Year ended December 31, 2018
Year ended December 31, 2017
Year ended December 31, 2016

Deferred tax valuation allowance

Year ended December 31, 2018
Year ended December 31, 2017
Year ended December 31, 2016

Balance at
Beginning
of Year

Additions
Charged
to Costs
and
Expenses

Reductions (1)

Balance at
End of
Year

$

$

$

$

0.7
0.4
0.9

7.1
6.6
6.8

$

$

$

$

1.7
0.7
0.5

$

$

$

1.0
0.5
— $

(1.4) $
(0.4)
(1.0) $

— $
—
(0.2) $

1.0
0.7
0.4

8.1
7.1
6.6

(1)    Represents uncollectible accounts written off and reversal of provision.

94

 
 
 
 
 
 
 
 
[This page intentionally left blank] 

[This page intentionally left blank] 

As of March 29, 2019

Directors

Executive Officers

G Marc Baumann
President & Chief Executive Officer

Vance C. Johnston
Executive Vice President,
Chief Financial Officer & Treasurer

Gerard M. Klaisle
Executive Vice President,
Chief Administrative Officer

John Ricchiuto
Executive Vice President,
Airport Division

Robert N. Sacks
Executive Vice President, 
General Counsel & Secretary  

Robert M. Toy
President of Commercial Operations

Karen M. Garrison,
Non-Executive Chairman (b)(c)(d)
President, Pitney Bowes Business 
Services (retired)

G Marc Baumann, Director
President & Chief Executive Officer,
SP Plus Corporation

Alice M. Peterson, Director (a)(d)
President
Loretto Group

Gregory A. Reid, Director (a)(c)
President
BoomDeYada, LLC

Wyman T. Roberts, Director (b)(c)(d)
President & Chief Executive Officer, 
Brinker International, Inc.

Douglas R. Waggoner, Director (a)(b)
Chairman & Chief Executive Officer, 
Echo Global Logistics, Inc.

(a)   Audit Committee

Chair: Alice M. Peterson
(b)   Nominating and Corporate 
Governance Committee
Chair: Karen M. Garrison

(c)   Compensation Committee

Chair: Wyman T. Roberts

(d)   Executive Committee

Chair: Karen M. Garrison

Stockholder Information
Corporate Address
SP Plus Corporation
200 East Randolph Street
Suite 7700
Chicago, IL 60601

Telephone: (312) 274-2000
www.spplus.com

Investor Relations Contact
Vance C. Johnston
Executive Vice President, 
Chief Financial Officer & Treasurer

Telephone: (312) 521-8409
Investor_Relations@spplus.com

Independent Registered Public  
Accounting Firm
Ernst & Young LLP
155 North Wacker Drive
Chicago, Illinois 60606

Transfer Agent
Continental Stock Transfer &
Trust Company
1 State Street
30th Floor
New York, NY 10004
Telephone: (212) 509-4000

Stock Listing
NASDAQ Global Select Market
Trading Symbol: SP

Stock Price Information
The table below shows the  
reported high and low sales price 
of SP Plus common stock during 
the periods indicated in 2018. The 
closing price of our common stock  
at December 31, 2018 was $29.54.

HIGH        LOW
First Quarter 
$41.70 
Second Quarter  $39.98 
Third Quarter 
$41.35 
Fourth Quarter  $36.76 

$32.15
$34.60
$34.30
$27.13

Annual Meeting of Stockholders
Our Annual Stockholders Meeting  
will be held on May 8, 2019 at  
2:00 p.m., Central Time, at The 
Radisson Blu Aqua, 221 North 
Columbus Drive, Chicago, IL 60601.