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Team, Inc.

tisi · NYSE Industrials
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Ticker tisi
Exchange NYSE
Sector Industrials
Industry Specialty Business Services
Employees 5400
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FY2020 Annual Report · Team, Inc.
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COMMITMENT TO GLOBAL EXECUTION EXCELLENCE               

         THROUGH OneTEAM

Industry is undergoing a seismic shift, one set in motion by changing market conditions and the ability to address
new challenges. It is now more important than ever to stay at the forefront of innovation while standardizing
execution across the globe. As OneTEAM, we are committed to defining, developing and implementing composite best 
practices and consistency worldwide in regard to safety, quality, equipment specification, services and processes.

This initiative is powered by our incredible team made up of experienced and knowledgeable engineers, technicians, 
material specialists and client-support employees from around the world. They are problem solvers, innovators and 
thought leaders that are powering our way into the future through the new development of proprietary engineered 
technologies and digital software solutions.

With our new digital portfolio, we are equipping the work force of tomorrow, continuously improving our safety
standards and providing a strong differentiated competitive advantage in the marketplace.

At TEAM, we look forward to addressing the dynamic landscape in the market through The Power of OneTEAM
and are well positioned to meet the challenges of tomorrow, building strong client partnerships, and creating value 
as we focus on growth.

 
 
 
 
 
 
April 8, 2021

Dear Fellow Shareholders:

Like many other companies around the world, TEAM faced unprecedented challenges in 2020. The COVID-19 
pandemic required that we respond aggressively and decisively to countless changes involving how TEAM 
and our clients do business. I am extremely proud of the resilience of our entire organization  Despite the 
dynamic market conditions, we were able to harness The Power of OneTEAM, set new company records, 
and exit the year stronger.  

Some of our key accomplishments include:  

+  Achieved the best safety performance in TEAM history
+  Delivered strong annual Gross Margin of 28% – in line with 2019
+  Realized full year cost savings of $110 million
+  Reduced full year SG&A by $67.3 million or 20.5% when compared to 2019
+  Generated Free Cash Flow1 of $32.8 million – the highest level since 2016 
+  Published inaugural ESG Report – reflecting our commitment to operate in an environmentally  

sustainable manner

+  Implemented a new capital structure, extended debt maturities, and repurchased $137 million of senior 

convertible notes

These achievements would not have been possible without the commitment and dedication of our employees 
and close collaboration of our stakeholders.  

From a Segment perspective, operating in a pandemic environment was challenging as technicians adjusted 
to new COVID 19 safety procedures and changed the way they operated and communicated with clients.  
Additionally, our clients drastically reduced activity levels during the year as they adapted to the oil and gas 
supply imbalance coupled with a reduction in demand. When compared to 2019, the bulk of our revenue 
decline came from the Mechanical Services and Inspection and Heat Treating Segments and, although 
down year-over-year, the Quest Integrity Segment experienced increased activity in both their domestic and 
international markets in the fourth quarter, delivering 17% sequential growth. 

The foundation of the OneTEAM program allowed us to quickly respond to the reduced activity levels caused 
by the global pandemic.  

Safety Is Our Number One Core Value
The pride of our people makes us the company we are today. TEAM’s 
culture and values exemplify our obligation to remain acutely focused 
on the needs of our clients and consistently deliver the exceptional 
service they expect. Through TEAM’s daily emphasis on safety, our 
technological advancements that have reduced risks in the field, and 
increased planning with our clients, TEAM delivered a top quartile safety 
performance record in 2020.  

SAFETY PERFORMANCE

I am especially proud of our 
efforts to deliver top quartile 
safety performance… representing 
the best safety record in the 
company’s history.

We improved TRIR year-over-year by 42% and reduced recordable injuries by more than 55%. These results 
represent the best safety performance in the company’s history. With an unwavering commitment  
to working safely, we are continually enhancing our tools and practices available to employees in pursuit of a  
zero-harm workplace.

1.  See page A-2 in the Company’s Proxy Statement filed on April 8, 2021 for a reconciliation of Free Cash Flow, a non-GAAP measure, to the  
     corresponding GAAP results.

TEAM is Well Positioned for Growth
While navigating incredibly difficult market conditions, TEAM prepared for the recovery by managing what was in 
our control and proactively taking a series of deliberate steps to ensure we exited the year stronger, including: 

1.  Significantly Reduced Overall Cost Structure. We took decisive and aggressive cost reduction actions 
early in the pandemic to align with the industry activity levels. TEAM achieved $110 million of permanent 
and variable cost savings for the year. Our laser focus and discipline on managing costs allowed TEAM 
to deliver strong 2020 gross margin of 28%, despite a 26.7% year-over-year reduction in revenue. The 
lower cost structure has put TEAM in a position to realize significant margin expansion as industry activity 
increases and we grow revenue.  

2. New Capital Structure. TEAM implemented a new capital structure that includes $400 million of new 

capital and retired $137 million of convertible senior notes. The successful execution of our debt refinancing 
provides considerable financial flexibility and extends our debt maturity profile. We believe the new, 
optimized capital structure gives us sufficient liquidity to support our working capital needs, execute on our 
growth priorities, and create long term shareholder value. 

3.  New Organizational Structure. We developed a new organizational structure to leverage the core 

strengths of our three Segments, continue sector diversification, and drive profitable growth across global 
operations.  In addition to expanding our service offerings and responsiveness through our Inspection and 
Heat Treating and Mechanical and Onstream Services groups, we intend to build on our scale, agility, and 
efficiency to prioritize innovative, high value solutions through our Asset Integrity & Digital group. 

Combined, we believe these initiatives position TEAM to grow revenue across Segments, deliver strong service 
quality, increase overall profitability, and share collective insights and subject matter expertise. 

Recovery Readiness Program
Over the past three years, TEAM has significantly improved its overall competitiveness by lowering our cost 
structure, revamping our proposal process, and increasing both our global footprint and our end-market 
diversification sales efforts.  Additionally, in 2020, we developed our Recovery Readiness Program to prepare 
for an increase in activity.  

Through this program we invested in several initiatives to make 
certain TEAM is well positioned to capture market share in the 
economic recovery:  

Workforce Management. Our workforce management function 
was crucial in allowing TEAM to realize high utilization levels, even 
during the pandemic.  In 2020, we achieved workforce utilization 
rates greater than 90%, a 4% improvement compared to 2019.  
With expectations for a tightening labor market in 2021, our global 
workforce management function allows us to centrally coordinate and 
forecast utilization, communicate more effectively with our on site 
field technicians, and provide logistical support to quickly mobilize  
in this dynamic environment. 

PREPARING FOR THE RECOVERY

TEAM has significantly improved 
its overall competitiveness through 
lowering our cost structure, 
revamping our proposal process, 
and increasing both our global 
and our end market diversification 
sales efforts.

Diversifying Industries and Geographies. We have leveraged our long history and proven success to 
diversify our revenue streams and expand our operational footprint in sectors like renewable energy, LNG, 
aerospace, and infrastructure. In 2020, we made progress in both hydroelectric and wind energy – both 
of which are growing end-markets – and we are now actively bidding on projects all over the globe.  By 
diversifying our commercial footprint, we are able to align ourselves with sizeable market opportunities to drive 
growth and expand our differentiated service offerings to new and existing clients.

TEAM, INC. 2020 ANNUAL REPORT   |   SHAREHOLDER LETTER

PAGE 2

Asset Integrity and Digital Group. In 2020, we successfully launched several new digital solutions to 
support how our employees produce and deliver work product to our clients.  For example, our digital 
information portal allows our clients real-time visibility of their product orders, our online subscription service 
for asset-based data management enables asset integrity performance optimization, and our streamline data 
analysis and comparison software allows Quest to rapidly assess data across midstream assets.

Through The Power of the OneTEAM, we have strategically positioned ourselves to genuinely understand 
the needs of our clients and we believe this differentiation ultimately provides more value for our clients and 
shareholders. 

Energized for the Future
As companies, countries, and communities recover from COVID-19, now is the ideal time to rethink how we 
live and work. Our Recovery Readiness Program is in place and our team is energized to drive value. Through 
our digital offerings, we are constantly innovating to reduce the potential for accidents in the workplace and 
increase our competitive position in the market. With the backdrop of an improving economy and stabilizing 
industry fundamentals, the recovery is visible with global COVID cases declining and vaccine production 
rapidly increasing, we expect global activity to increase, especially in the second half of 2021. We can now 
turn our complete attention to maximizing growth opportunities. 

In conclusion, we are optimistic and excited about the future at TEAM.   
I would like to thank each of our employees for their unyielding commitment to 
TEAM and our clients for choosing TEAM to execute their projects. On behalf 
of my colleagues at TEAM and our board of directors, I would also like to 
thank our shareholders for your continued trust and confidence.  

TEAM’S PURPOSE

Our purpose is to ensure
the energy that fuels a  
better tomorrow.

Sincerely,

Amerino Gatti
Chairman and Chief Executive Officer

TEAM, INC. 2020 ANNUAL REPORT   |   SHAREHOLDER LETTER

PAGE 3

 
UNITED STATES 
SECURITIES AND EXCHANGE COMMISSION 
Washington, D.C. 20549 

FORM 10-K 

� 

� 

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE 
ACT OF 1934 
For the fiscal year ended December 31, 2020 

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES 
EXCHANGE ACT OF 1934 
For the transition period from                    to 

OR 

Commission File Number 001-08604 

TEAM, INC. 

(Exact Name of Registrant as Specified in Its Charter) 

Delaware 
(State or Other Jurisdiction of 
Incorporation or Organization) 

13131 Dairy Ashford, Suite 600, Sugar Land, Texas 
(Address of Principal Executive Offices) 

74-1765729 
(I.R.S. Employer 
Identification No.) 
77478 
(Zip Code) 

(281) 331-6154 
(Registrant’s Telephone Number, Including Area Code) 

Securities registered pursuant to Section 12(b) of the Act: 

Title of Each Class 
Common Stock, $0.30 par value 

Trading Symbol 
TISI 

Name of Each Exchange on Which Registered 
New York Stock Exchange 

Securities registered pursuant to Section 12(g) of the Act: None 

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.    Yes      No   
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.    Yes      No   
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 

during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing 
requirements for the past 90 days.    Yes      No   

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of 

Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such 
files).    Yes      No   

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or 
emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” 
in Rule 12b-2 of the Exchange Act. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
 
 
  
  
 
 
Large accelerated filer 
Non-accelerated filer 

     
     

    Accelerated Filer 
    Smaller reporting company 
Emerging growth company 

     
    � 
    � 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new 

or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.      

Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal 
control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or 
issued its audit report.      � 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).    Yes  �    No   
The aggregate market value of the voting stock held by non-affiliates on June 30, 2020 was approximately $121 million, determined using the closing 

price of shares of common stock on the New York Stock Exchange on that date of $5.57. 

For purposes for the foregoing calculation only, all directors, executive officers, the Team, Inc. Salary Deferral Plan and Trust and known 10% or greater 

beneficial owners have been deemed affiliates. 

The Registrant had 30,874,250 shares of common stock, par value $0.30, outstanding as of March 8, 2021. 

Documents Incorporated by Reference 

Portions of our Definitive Proxy Statement for the 2021 Annual Meeting of Stockholders are incorporated by reference into Part III of this report.  

 
  
  
  
  
 
 
 
 
  
 
 
ANNUAL REPORT ON FORM 10-K INDEX 

PART I 

Cautionary Statement for the Purpose of Safe Harbor Provisions 

ITEM 1. 

BUSINESS 

General Development of Business 
Description of Business 
Marketing, Customers and Competition 
Seasonality 
Compliance with Government Regulations 
Human Capital 
Recent Developments 
Available Information 
RISK FACTORS 

UNRESOLVED STAFF COMMENTS 

PROPERTIES 

LEGAL PROCEEDINGS 

MINE SAFETY DISCLOSURES 

MARKET  FOR  REGISTRANT’S  COMMON  EQUITY,  RELATED  STOCKHOLDER 
MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES 
SELECTED FINANCIAL DATA 

MANAGEMENT’S  DISCUSSION  AND  ANALYSIS  OF  FINANCIAL  CONDITION 
AND RESULTS OF OPERATIONS 
QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK 

FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA 

CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING 
AND FINANCIAL DISCLOSURE 
CONTROLS AND PROCEDURES 

Management’s Annual Report on Internal Control Over Financial Reporting 

OTHER INFORMATION 

DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE 

EXECUTIVE COMPENSATION 

SECURITY  OWNERSHIP  OF  CERTAIN  BENEFICIAL  OWNERS  AND 
MANAGEMENT AND RELATED STOCKHOLDER MATTERS 
CERTAIN  RELATIONSHIPS  AND  RELATED  TRANSACTIONS,  AND  DIRECTOR 
INDEPENDENCE 
PRINCIPAL ACCOUNTING FEES AND SERVICES 

EXHIBITS AND FINANCIAL STATEMENT SCHEDULES 

FORM 10-K SUMMARY 

ITEM 1A. 
ITEM 1B. 
ITEM 2. 
ITEM 3. 
ITEM 4. 

PART II 

ITEM 5. 

ITEM 6. 
ITEM 7. 

ITEM 7A. 
ITEM 8. 
ITEM 9. 

ITEM 9A. 

ITEM 9B. 

PART III 

ITEM 10. 
ITEM 11. 
ITEM 12. 

ITEM 13. 

ITEM 14. 

PART IV 

ITEM 15. 
ITEM 16. 

SIGNATURES 

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Certain  items  required  in  Part  III  of  this Annual  Report  on  Form  10-K  can  be  found  in  our  2020  Proxy  Statement  and  are 
incorporated herein by reference. A copy of the 2020 Proxy Statement will be provided, without charge, to any person who receives 
a copy of this Annual Report on Form 10-K and submits a written request to Team, Inc., Attn: Corporate Secretary, 13131 Dairy 
Ashford, Suite 600, Sugar Land, Texas 77478. 

PART I 

CAUTIONARY STATEMENT FOR THE PURPOSE OF 
SAFE HARBOR PROVISIONS OF THE 
PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995 

This  report  includes  forward-looking  statements  within  the  meaning  of  Section 27A  of  the  Securities Act  of  1933,  as 
amended (the “Securities Act”) and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”). In 
addition, other written or oral statements that constitute forward-looking statements may be made by us or on our behalf in other 
materials we release to the public including all statements, other than statements of historical facts, included or incorporated by 
reference in this Annual Report on Form 10-K, that address activities, events or developments which we expect or anticipate will 
or  may  occur  in  the  future. You  can  generally  identify  our  forward-looking  statements  by  the  words  “anticipate,”  “believe,” 
“expect,”  “plan,”  “intend,”  “estimate,”  “project,”  “projection,”  “predict,”  “budget,”  “forecast,”  “goal,”  “guidance,”  “target,” 
“will,” “could,” “should,” “may” and similar expressions. 

We  based  our  forward-looking  statements  on  our  reasonable  beliefs  and  assumptions,  and  our  current  expectations, 
estimates  and  projections  about  ourselves  and  our  industry.  We  caution  that  these  statements  are  not  guarantees  of  future 
performance and involve risks, uncertainties and assumptions about events and circumstances that we cannot predict. In addition, 
we based many of these forward-looking statements on assumptions about future events that may prove to be inaccurate. New 
risk factors emerge from time to time and it is not possible for us to predict all such risk factors, nor can we assess the impact of 
all such risk factors on our business or the extent to which any factor, or combination of factors, may cause actual results to differ 
materially from those contained in any forward-looking statements. Accordingly, forward-looking statements cannot be relied 
upon as a guarantee of future results and involve a number of risks and uncertainties that could cause actual results to differ 
materially from those projected in the statements, including, but not limited to the statements under “Risk Factors” included in 
Part  I,  Item  1A  of  this Annual  Report  on  Form  10-K.  We  undertake  no  obligation  to  update  publicly  any  forward-looking 
statements, whether as a result of new information, future events or otherwise, except as may be required by law. 

There are a number of risks and uncertainties that could cause our actual results to differ materially from the forward-
looking statements contained in this report. Such risks, uncertainties and other important factors include, among others, risks 
related to: 

• 

• 

• 
• 

• 

• 
• 

• 

the impact to our business, financial condition, results of operations and cash flows due to negative market conditions and 
future economic uncertainties, particularly in industries in which we are heavily dependent; 
the impact to our business, financial condition, results of operations and cash flows due to the novel coronavirus (COVID-
19) pandemic and public and private sector policies and initiatives to reduce the transmission of COVID-19; 
delays in the commencement of major projects, whether due to the COVID-19 pandemic or other factors; 
our business may be affected by seasonal and other variations, including severe weather conditions and the nature of our 
clients’ industry; 
the timing of new client contracts and termination of existing contracts may result in unpredictable fluctuations in our cash 
flows and financial results; 
risk of non-payment and/or delays in payment of receivables from our clients; 
our ability to generate sufficient cash from operations, access our ABL Facility (defined below), or maintain our compliance 
with our ABL Facility and Term Loan (defined below) covenants; 
our financial forecasts are based upon estimates and assumptions that may materially differ from actual results; 

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• 

• 
• 
• 

we  may  incur  liabilities  and  suffer  negative  financial  or  reputational  impacts  relating  to  occupational  health  and  safety 
matters,  including  costs  incurred  in  connection  with  the  implementation of  preventative  measures  required  in  regard  to 
mitigation of the spread of COVID-19; 
changes in laws or regulations in the local jurisdictions that we conduct our business; 
the inherently uncertain outcome of current and future litigation; and 
if we fail to maintain effective internal controls, we may not be able to report our financial results accurately or timely or 
prevent or detect fraud, which could have a material adverse effect on our business. 

ITEM 1. 

BUSINESS 

General Development of Business 

Introduction. Unless otherwise indicated, the terms “we,” “our” and “us” are used in this report to refer to either Team, 
Inc., to one or more of our consolidated subsidiaries or to all of them taken as a whole. Our stock is traded on the New York Stock 
Exchange (“NYSE”) under the symbol “TISI”. 

We are a global leading provider of integrated, digitally-enabled asset performance assurance and optimization solutions. 
We deploy conventional to highly specialized inspection, condition assessment, maintenance and repair services that result in 
greater safety, reliability and operational efficiency for our clients’ most critical assets. We conduct operations in three segments: 
Inspection and Heat Treating (“IHT”), Mechanical Services (“MS”) and Quest Integrity. Through the capabilities and resources 
in these three segments, we believe that we are uniquely qualified to provide integrated solutions involving: inspection to assess 
condition; engineering assessment to determine fitness for purpose in the context of industry standards and regulatory codes; and 
mechanical services to repair, rerate or replace based upon the client’s election. In addition, we are capable of escalating with the 
client’s needs, as dictated by the severity of the damage found and the related operating conditions, from standard services to 
some of the most advanced services and integrated asset integrity and reliability management solutions available in the industry. 
We also believe that we are unique in our ability to provide services in three distinct client demand profiles: (i) turnaround or 
project services, (ii) call-out services and (iii) nested or run-and-maintain services.   

IHT provides conventional and advanced non-destructive testing (“NDT”) services primarily for the process, pipeline and 
power sectors, pipeline integrity management services, and field heat treating services, as well as associated engineering and 
condition assessment services. These services can be offered while facilities are running (on-stream), during facility turnarounds 
or during new construction or expansion activities.  

MS provides solutions designed to serve clients’ unique needs during both the operational (onstream) and off-line states of 
their assets.  Our onstream services include our range of standard to custom-engineered leak repair and composite solutions; 
emissions control and compliance; hot tapping and line stopping; and on-line valve insertion solutions, which are delivered while 
assets  are  in  an  operational  condition,  which  maximizes  client  production  time. Asset  shutdowns  can  be  planned,  such  as  a 
turnaround maintenance event, or unplanned, such as those due to component failure or equipment breakdowns. Our specialty 
maintenance, turnaround and outage services are designed to minimize client downtime and are primarily delivered while assets 
are off-line and often through the use of cross-certified technicians, whose multi-craft capabilities deliver the production needed 
to achieve tight time schedules.  These critical services include on-site field machining; bolted-joint integrity; vapor barrier plug 
testing; and valve management solutions.  

Quest Integrity provides integrity and reliability management solutions for the process, pipeline and power sectors. These 
solutions  encompass  three  broadly-defined  disciplines:  (1)  highly  specialized  in-line  inspection  services  for  historically 
unpiggable  process  piping  and  pipelines  using  proprietary  in-line  inspection  tools  and  analytical  software;  (2)  advanced 
engineering  and  condition  assessment  services  through  a  multi-disciplined  engineering  team  and  related  lab  support;  and  (3) 
advanced digital imaging including remote digital video imaging, laser scanning and laser profilometry-enabled reformer care 
services.  

We market our services to companies in a diverse array of heavy industries which include: 

•  Energy (refining, power, renewables, nuclear and liquefied natural gas); 

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•  Manufacturing and Process (chemical, petrochemical, pulp and paper industries, automotive and mining);  

•  Midstream and Others (valves, terminals and storage, pipeline and offshore oil and gas);  

•  Public Infrastructure (amusement parks, bridges, ports, construction and building, roads, dams and railways); and 

•  Aerospace and Defense. 

Description of Business 

Inspection and Heat Treating Segment: 

IHT offers standard to specialty inspection services as well as heat treating services. Heat treating services are generally 

associated with turnaround, project and new construction activities. A description of these core IHT services is as follows: 

Non-Destructive  Evaluation  and  Testing  Services.  Machined  parts,  industrial  piping  and  structures  can  be  complex 
systems  that  experience  extreme  loads  and  fatigue  during  their  lifetime.  Our  Non-Destructive  Evaluation  and  Testing 
(“NDE/NDT”) services enable the inspection of these components without permanently altering the equipment. It is a highly 
valuable technique that is often used to validate the integrity of materials, detect instabilities, discover performance outside of 
tolerances, identify failed components, or highlight an inadequate control system. Inspection services frequently require industry 
recognized  training  and  certification. We  employ  training  and  certification  programs,  which  are  designed  to  meet  or  exceed 
industry  standards. As  assets  continue  to  age  and  remain  in  service  often  beyond  the  original  design  life,  and  compliance 
regulations advance in parallel, inspection and assessment techniques are playing a critical role in safely monitoring fitness-for-
service and where practical, extending the useful life of this aging infrastructure. 

Radiographic Testing. Radiographic Testing (“RT”) is used to detect discontinuities in ferrous and nonferrous castings, 
welds or forgings using X-ray or gamma ray radiation. RT reveals both external and internal defects, internal assembly details 
and changes in thickness. Our licensed technicians utilize conventional, computed and real-time radiography testing techniques 
depending upon the complexity and needs of our clients. 

Ultrasonic Testing. Ultrasonic Testing (“UT”) uses high frequency ultrasonic waves to detect surface breaking and internal 
imperfections, measure material thickness and determine acceptance or rejection of a test object based on a reference code or 
standard. We offer ten different types of UT methods, including traditional scans as well as automated and high speed ultrasonic 
Electro  Magnet  Acoustic  Transducer  testing.  Each  method  is  utilized  to  meet  a  specific  material  or  process  application 
requirement. 

Magnetic Particle Inspection. Magnetic Particle Inspection is an NDT process for detecting surface and slightly subsurface 
discontinuities in ferroelectric materials such as iron, nickel, cobalt, and some of their alloys. The process puts a magnetic field 
into the test object. When the part is magnetized, flaws perpendicular to the magnetic field direction cause flux leakage. If a lapse 
or a crack is present, the magnetic particles will be attracted to the flawed area, providing our technician with what is called an 
indication. Our technician will then evaluate the indication to assess the location, size, shape and extent of these imperfections. 

Liquid Penetrant Inspection. Liquid Penetrant Inspection is one of the most widely used NDE/NDT methods. Its popularity 
can be attributed to two main factors: its relative ease of use and its flexibility. Liquid Penetrant Inspection can be used to inspect 
almost  any  material. We  utilize  Liquid  Penetrant  Inspection  to  detect  surface  discontinuities  in  both  ferromagnetic  and  non-
ferromagnetic materials. In castings and forgings, there may be cracks or leaks in new products or fatigue cracks in in-service 
components. 

Positive Material Identification. Positive Material Identification (“PMI”) quickly and accurately identifies the composition 
of more than 100 different metallurgical alloys onsite. We can perform PMI on virtually any size or shape of pipe, plate, weld, 
welding materials, machined parts or castings. 

Electromagnetic Testing. Electromagnetic Testing applies to a family of test methods that use magnetism and electricity to 
detect or measure cracks, flaws, corrosion or heat damage in conductive materials. Magnetic properties and geometric analysis 
are used to determine the best technique to identify defects. Our electromagnetic services enable our technicians to evaluate small 
cracks,  pits,  dents  and  general  thinning  in  tubing  with  small  diameters,  large  steel  surfaces  such  as  storage  tank  floors,  and 
everything in between. 

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Alternating Current Field Measurement. Originally developed for inspection of fatigue cracking, our Alternating Current 
Field Measurement (“ACFM”) is an advanced technique for detecting surface cracks and pinpointing the location, length and 
depth of the defect. Our ACFM works through paint and coatings and in a wide range of temperatures. Results are automatically 
recorded and accepted by certification authorities. 

Eddy  Current  Testing.  Eddy  Current Testing  (“ECT”)  is  ideal  for  nonferrous  materials  such  as  heat  exchanger  tubes, 
condensers, boilers, tubing and aircraft surfaces. Our ECT uses electromagnetic induction to detect flaws in conductive materials, 
displaying the presence of very small cracks, pits, dents and general thinning. 

Long-Range Guided Ultrasonics. Guided wave inspection is a method of ultrasonic testing that enables the detection and 
location  of pipe  defects  above  and  below ground  without disruption  of  service. This  technique only requires  a  small  area  of 
excavation to perform the testing where applicable. Guided ultrasonics sends a bilateral signal over hundreds of feet allowing 
long ranges of piping to be inspected at one time. 

Phased  Array  Ultrasonic  Testing.  Phased  Array  Ultrasonics  Testing  (“PAUT”)  provides  enhanced  detection, 
characterization  and    sizing  capability  of  flaws  in  manufactured  materials  like  welds.  PAUT  applies  computer-controlled 
excitation to individual elements in a multi-element probe. By varying the timing of the excitation, the sound beam can be swept 
through a range of angles to a specific area of interest. 

Terminals and Storage Inspection and Management Programs. Our above ground storage tank (“AST”) inspection and 
management team, Team Tank Consultants (“TTC”), specializes in performing inspections, condition assessment and selected 
repair  services  across  the  United  States  (“U.S.”)  for  AST  and  related  infrastructure.  Backed  by  our  in-house  engineering, 
documentation and certification services – including American Petroleum Institute 653, 510 & 570 evaluations – TTC’s on-site 
inspections,  repair  and  maintenance  services  help  keep  clients’  tanks  fully  operational  and  compliant  with  stringent  industry 
standards. 

Rope Access. We provide a range of innovative and cost-effective solutions to suit the client’s individual requirements for 
inspection and maintenance services for the energy and industrial markets. Our rope access solutions allow for work to be carried 
out safely and is quicker than traditional methods using scaffolding, keeping costs and operational disruption to a minimum. We 
provide these services under full accreditation by the Industrial Rope Access Trade Association, whose guidelines are recognized 
by the industry as the safest method of working at heights. 

Mechanical Integrity Services. Maintaining the integrity of equipment is more than simply performing inspections. A well-
implemented Mechanical Integrity (“MI”) program involves multiple components that improve the safety and reliability of a 
facility’s equipment. Our MI programs are designed to ensure the continued integrity and fitness-for-service of piping systems, 
pressure vessels, tanks and related components. Our mechanical integrity engineers are trained on pertinent codes and standards 
of  the  Occupational  Safety  and  Health Administration’s  (“OSHA”)  process  safety  management  and  the  U.S.  Environmental 
Protection Agency’s (the “EPA”) risk management program regulations. 

Pipeline Integrity Services. We assist pipeline operators in regard to their regulatory compliance, ongoing inspection and 
maintenance  activities  that  verify  the  safety,  integrity  and  life  expectancy  of  their  pipeline  systems.  Pipeline  Integrity  (“PI”) 
services  can  include  engineering  and  consulting  services  that  review  the  program,  prior  inspection  data  and  advise  in  threat 
planning and monitoring. Most midstream piping systems are below ground, and environmental assessments are necessary to 
understand the threats from topography and soil and to determine the effectiveness of the coating/cathodic protection systems. 
We apply the appropriate conventional and advanced NDE methods to provide the most accurate identification, characterization 
and sizing of pipeline anomalies and then apply engineering service to assist with repair recommendations. Standard, accurate 
and timely documentation and reporting along with quality reviews with our PI services are necessary to support our clients’ 
regulation compliance. 

Heat Treating Services. Heat Treating Services include electric resistance and gas-fired combustion, primarily utilized by 
industrial clients to enhance the metallurgical properties of their process piping and equipment. Electric resistance heating is the 
transfer  of  high  energy  power  sources  through  attached  heaters  to  the  plant  component  to  preheat  weld  joints,  to  remove 
contaminants and moisture prior to welding, for post-weld heat treatments and to relieve metal thermal stresses induced by the 
welding process. Specialty heat treating processes are performed using gas-fired combustion on large pressure vessels for stress 
relieving to bake specialty paint coatings and controlled drying of abrasion and temperature resistant refractories. Special high 

4 

 
frequency heating, commonly called induction heating, is used for expanding metal parts for assembly or disassembly, expanding 
large bolting for industrial turbines and stress relieving projects which are cost prohibitive for electric resistance or gas-fired 
combustion. 

Mechanical Services Segment: 

MS  provides  onstream  services  engineered  to  keep  client  assets  on-line  and  producing,  and  specialty  maintenance, 
turnaround and outage services, which are performed while assets are off-line, and are designed to reduce client downtime. These 
core MS services described below are delivered in on-call, project-managed, and full-time nested capacities:  

Leak Repair Services. Our leak repair services consist of onstream repairs of leaks in pipes, valves, flanges and other parts 
of piping systems, pipelines and related assets. Our onstream repairs utilize field-ready craft repairs; standardized modular clamps 
and leak enclosures; as well as customized engineered solutions, manufactured to critical tolerances with our in-house computer 
numerical  control  (“CNC”)  technology.  We  use  specially  developed  techniques  and  equipment,  along  with  our  proprietary 
sealants for all repairs. Many of our repairs are furnished as interim measures which allow assets to continue operating until more 
permanent repairs can be made during plant shutdowns. Our leak repair solutions involve inspection of the leak by our highly-
trained field technicians who record pertinent information about the faulty part of the system and transmit the information to our 
in-house  engineering  department  for  determination  of  appropriate  repair  techniques.  Repair  materials  such  as  clamps  and 
enclosures can be custom designed and manufactured at our International Organization for Standardization (“ISO”)-9001 certified 
manufacturing centers and then delivered to the job site for installation by our technicians. We maintain an inventory of raw 
materials and semi-finished clamps and enclosures to reduce the time required to manufacture the finished product. We have a 
diverse global supply chain with a network of alternate suppliers. We routinely perform due diligence on our suppliers and sources 
of raw materials and finished products and are continuing to pursue responsible sourcing of all materials used in our products, 
regardless of the country of origin.  

Engineered Composite Repair. Our custom engineered composite repair solutions utilize advanced carbon and glass fiber-
reinforced epoxy resin materials, to restore the integrity of impaired client assets such as piping systems, pipelines, storage tanks 
and structures. Composites can be engineered to suit specific applications using our highly tested and proven methods so that a 
high-performance adhesive bond is created, enabling the composite material to work in conjunction with the original component.  
They can be installed to systems while on-line, requiring no impact on asset uptime or performance, and used as either interim 
measures  until  a  more permanent  solution  can  be  implemented  or  as  a  fully  engineered permanent  solution  themselves.   We 
provide a single-source solution to our clients that includes specification of materials, engineering support, technician oversight 
and/or installation.  We utilize our proprietary repair systems as well as others to offer our clients the greatest quality and value 
combinations to suit their needs.  We have been recognized as an industry leader in third-party led test programs to validate 
innovative new composite application solutions, where our material and service have been verified to comply with international 
standards, as well as for use as a permanent solution. 

Emissions Control/Compliance Services. We provide fugitive volatile organic compound (“VOC”) emission leak detection 
and  methane  reduction  solutions  that  include  identification,  monitoring,  data  management  and  reporting;  primarily  for  the 
upstream, midstream and downstream sectors. These services are designed to monitor and record VOC emissions from specific 
assets as required by environmental regulations and client environmental programs. Typically, we assist the client in enhancing 
an ongoing maintenance program and/or complying with present and/or future environmental regulations. We provide technicians, 
specially trained in the use of portable organic chemical analyzers, data loggers, and drone technology, to measure potential leaks 
at designated client assets maintained in client or our proprietary databases. The measured data is used to prepare reports required 
for compliance with EPA and local regulatory requirements.  

Hot Tapping Services. Our hot tapping services consist of a full range of hot tapping and Line-stopTM services. Hot tapping 
services involve utilizing specialized equipment to machine a hole in a pressurized piping system so that a new branch pipe can 
be  connected  onto  the  existing  pipe,  or  pipeline,  without  interrupting  operations.  Line-stopTM  services  involve  inserting  a 
mechanical isolation device, through the tapped area, to stop the process flow, permitting the line to be isolated and depressurized 
downstream, so that maintenance work can be performed on the pipeline, piping system, or other client asset. The Hi-stopTM is a 
proprietary service solution that allows stopping of process flows under typically more extreme pressures and temperatures where 
standard industry equipment is unable to operate. In some cases, we may use line freezing processes by injecting liquid nitrogen 

5 

 
into specialized equipment with external chambers around the pipe to stop the process flow. Inflatable stops are used in low-
pressure applications where a pipe is out of round or inside surface conditions of the pipe prevent a standard line stop. In support 
of our hot tapping and other repair solutions, we supply specialty and in-service welding solutions, certified in accordance with 
American Society of Mechanical Engineers (“ASME”) codes, and are authorized by National Board of Boiler and Pressure Vessel 
Inspectors (the “NBBI”) for the repair of nuclear components, boilers, and other pressure containing components. 

Valve  Insertion  Services. We  offer  professional  installation  services  for  our  patented  InsertValveTM. The  valve  can  be 
installed onstream, eliminating the need for line shut downs during planned or emergency valve tie-ins. Designed for a wide range 
of line sizes and types, the InsertValveTM wedge gate sits on the valve body, not the pipe bottom. This unique feature prevents the 
seat from coming into contact with the cut pipe edges to significantly extend valve life. We believe its ability to be introduced 
and, if ever needed, repaired, while the asset to which it is applied to is in service, makes it truly unique in the market. 

Field Machining Services. We design and market our own lines of  industry leading portable machining equipment that 
we  utilize  in  the  field  to  essentially  bring  the  machine  shop  to  our  clients’  assets.  Ideal  for  new  construction  projects, 
modifications, planned shutdowns, and emergency repairs, our comprehensive equipment fleet includes laser guided and CNC 
milling, CNC boring, trepanning, facing, turning, cutting and drilling equipment operated by our highly-trained technicians who 
are dedicated to minimizing client downtime and ensuring a quality repair that meets or surpasses OEM specifications.  

Bolted Joint Integrity  Services. We perform all bolting activity from break out to assembly with technical compliance 
procedures  designed  in  accordance  with ASME  PCC-1.  These  services  are  provided  by  highly  trained  technicians  utilizing 
specialized hydraulic or pneumatic equipment to achieve reliable and leak-free connections following client asset maintenance 
and/or prior to startup. Our joint integrity engineers are active members of ASME working to increase the industry's knowledge 
and provide our clients with the most up-to-date policies and procedures. With capabilities including flange management and bolt 
load analysis; controlled tightening methods of torqueing and tensioning; bolt load validation; proprietary equipment such as 
Flange SafeTM, that we engineered and manufactured to provide the industry’s safest option for under pressure/temperature single 
stud replacement, we ensure the integrity of critical industrial infrastructure. 

Vapor  Barrier  Plug  and  Weld  Testing  Services.  We  install  vapor  barriers  into  piping  systems  to  prevent  potentially 
hazardous vapors from transferring down or upstream, without having to purge the entire piping system, where mechanical repair 
operations, such as machining, welding, and heat treating, are taking place. The mechanical barriers expand to seal on the inside 
pipe surface and provide a venting system to prevent pressure from building up in the piping system, while keeping the work area 
and environment free of potentially hazardous emissions. Weld test equipment is used to verify the integrity of welded joints by 
providing sealing surfaces on both sides of the weld and pressuring the void cavity in between. The integrity test allows the client 
to comply with the ASME hydrostatic test requirements for welded joints without having to pressurize the whole system, which 
may result in shutdown of other systems, or environmental issues with the test medium. 

Valve Management Solutions. We perform on-site and shop-based repairs to isolation, control, pressure and safety relief 
valves, as well as specialty valve actuator diagnostics and repair. We are certified and authorized to assemble new valves for sale 
and perform  testing  and  repairs  to  pressure  and  safety  relief  valves by  NBBI. This  certification  requires  specific procedures, 
testing and documentation to maintain the safe operation of these essential industry asset valves. We provide special transportable 
trailers to clients’ sites, which contain specialty machines and test equipment to perform on-site valve repairs and testing.  Our 
trained  technicians  can  also  service  large  valves  without  removing  the  valve  from  the  client’s  asset.  In  addition,  we  provide 
preventive maintenance programs for VOC-specific valves and valve data management programs. We also represent selected 
valve manufacturers and distribute their products where complementary to our clients’ valve supply and management needs.  

Quest Integrity Segment: 

6 

 
 
 
 
Quest  Integrity  offers  integrity  and  reliability  management  solutions  in  the  form  of  advanced  quantitative  inspection, 
engineering and condition assessment services and products and digital imaging services. Quest Integrity’s advanced quantitative 
inspection  services  utilize  proprietary  NDT  and  NDE  instrumentation  and  technology  to  provide  in-line  inspections  of  fired 
heaters,  pipelines,  process  piping  systems  and  steam  reformers,  primarily  to  the  process,  pipeline  and  power  industries. 
Additionally, Quest Integrity offers engineering assessment services enabled by proprietary software and other analytical tools, 
and complemented by lab testing resources; and advanced digital imaging services enabled by specialized local and wide area 
laser scanning and video equipment and land-based and aerial robotics platforms in the form of drones. 

Furnace  Tube  Inspection  System-Enabled  Services.  Furnace  Tube  Inspection  System  (“FTISTM”)  in-line  inspection 
service provides an untethered 360-degree 100% coverage ultrasonic inspection of the internal and external surfaces of serpentine 
coils of fired heaters, which are found in refineries and other process plant environments. FTISTM allows us to detect and quantify 
internal/external pipe/tube wall loss, deformation and fouling and thereby identify weak points in such heaters in order to provide 
clients with timely, actionable information to better manage their infrastructure. 

InVistaTM-Enabled Services. Our proprietary InVistaTM in-line inspection service provides an untethered 360-degree 100% 
coverage  ultrasonic  inspection  of  the  internal  and  external  surfaces  of  pipelines  and  process  piping  that  are  considered 
“unpiggable” or too challenging to inspect by traditional in-line inspection methods, due to a number of factors. InVistaTM allows 
us to detect and quantify pipe/tube internal/external wall loss, deformation, pitting and fouling in such pipelines and process 
piping. Our standard InVistaTM deliverable also provides a fitness-for-service assessment on the pipe and displays the information 
in a highly intuitive format, providing an integrated inspection plus condition assessment solution for clients. 

Pipeline  Integrity  Management  Services. We  offer  turn-key  Pipeline Integrity  Management  services,  including  project 
management, integrity engineering and integrity management development services, in-line inspection support such as cleaning 
and  launching/receiving,  pig  tracking  and  materials  equipment  selection  and  procurement.  We  offer  these  resources  on  an 
integrated  basis  with  our  InVistaTM  in-line  inspection  services  and  engineering  assessment  capabilities,  or  individually  as 
applicable. 

Advanced Engineering and Condition Assessment Services. Employing a multi-disciplined engineering team, supported 
by  proprietary  software,  other  analytical  tools  and  complementary  lab  testing  capability,  we  offer  a  variety  of  advanced 
engineering  assessment  services  to  clients  in  the  process,  power,  pipeline,  petrochemical  and  alternative  energy  industries 
including fitness-for-service, computational mechanics, failure analysis, risk-based asset management and materials consulting. 

Robotics  and  Inspection  Services.    Quest  Integrity  offers  Advanced  Digital  Imaging  (“ADI”)  services  utilizing  a 
combination  of  proprietary  and  advanced  third  party  equipment,  including  video,  laser  scanning,  robotic  crawlers  and  aerial 
drones,  to  remotely  capture  digital  images  in  difficult  or  dangerous  to  access  locations  in  and  around  energy  industry 
infrastructure.  We often deliver such services as part of an integrated solution where ADI may complement or further inform 
other inspection and condition assessment techniques.       

Marketing, Clients and Competition 

Our industrial services are marketed principally by personnel based at our service locations. We believe that these service 
locations are situated to facilitate timely responses to client needs with on-call expertise, which is an important feature of selling 
and providing our services. The capacity and capability scope of our discrete and integrated services also allows us to benefit 
from the procurement trends of many of our clients who are seeking to reduce the number of contractors and vendors in their 
facilities, as well as to outsource more of such services. No single client accounted for 10% or more of consolidated revenues 
during the years ended December 31, 2020, 2019 or 2018.  

Generally, clients are billed on a time and materials basis, although some work may be performed pursuant to a fixed-price 
bid. Services are usually performed pursuant to purchase orders issued under written client agreements. While most purchase 
orders  provide  for  the  performance  of  a  single  job,  some  provide  for  services  to  be  performed  on  a  run-and-maintain  basis. 
Substantially all our agreements and contracts may be terminated by either party on short notice. The agreements generally specify 

7 

 
the range of services to be performed and the hourly rates for labor. While many contracts cover specific plants or locations, we 
also enter into multiple-site regional or national contracts which cover multiple plants or locations. 

In general, competition stems from a large number of other outside service contractors. More than 100 different competitors 
are currently active in our markets. We believe we have a competitive advantage over most service contractors due to the quality, 
training and experience of our technicians, our North America and increasingly international service capability, the breadth and 
depth of our services, our ability to provide such services on an integrated, more turnkey basis, and our technical engineered 
support coupled with our manufacturing capabilities supporting the service network. 

Seasonality 

We experience some seasonal fluctuations. Historically, the refining industry has scheduled plant shutdowns (commonly 
referred to as “turnarounds”) for the fall and spring seasons. The power industry follows a similar seasonal schedule for their 
plant  maintenance. The  timing  of  large  turnarounds  or  outages  can  significantly  impact  our  revenues.   The  pipeline industry 
follows and depends in part on weather conditions where the ability to access pipeline infrastructure for or after inspections may 
be impeded by more severe cold weather conditions. 

Compliance with Government Regulations 

A significant portion of our business activities are subject to foreign, federal, state and local laws and regulations. These 
regulations  are  administered  by  various  foreign,  federal,  state  and  local  health  and  safety  and  environmental  agencies  and 
authorities, including OSHA of the U.S. Department of Labor and the EPA. Failure to comply with these laws and regulations 
may  involve  civil  and  criminal  liability.  From  time  to  time,  we  are  also  subject  to  a  wide  range  of  reporting  requirements, 
certifications and compliance as prescribed by various federal and state governmental agencies that include, but are not limited 
to, the EPA, the Nuclear Regulatory Commission, the Chemical Safety Board, the Department of Transportation and the Federal 
Aviation Administration. Expenditures relating to such regulations are made in the normal course of our business and are neither 
material nor place us at any competitive disadvantage. We do not currently expect that compliance with such laws and regulations 
will require us to make material expenditures. 

From time to time, during the operation of our environmental consulting and engineering services, the assets of which were 
sold in 1996, we handled small quantities of certain hazardous wastes or other substances generated by our clients. Under the 
Comprehensive Environmental Response, Compensation and Liability Act of 1980 (the “Superfund Act”), the EPA is authorized 
to take administrative and judicial action to either cause parties who are responsible under the Superfund Act for cleaning up any 
unauthorized release of hazardous substances to do so, or to clean up such hazardous substances and to seek reimbursement of 
the costs thereof from the responsible parties, who are jointly and severally liable for such costs under the Superfund Act. The 
EPA may also bring suit for treble damages from responsible parties who unreasonably refuse to voluntarily participate in such a 
clean-up or funding thereof. Similarly, private parties who bear the costs of cleanup may seek to recover all or part of their costs 
from responsible parties in cost recovery or contribution actions. Responsible parties include anyone who owns or operates the 
facility where the release occurred (either currently and/or at the time such hazardous substances were disposed of), or who by 
contract  arranges  for  disposal,  treatment,  transportation  for  disposal  or  treatment  of  a  hazardous  substance,  or  who  accepts 
hazardous substances for transport to disposal or treatment facilities selected by such person from which there is a release. We 
believe  that  our  risk  of  liability  is  minimal  since  our  environmental  consulting  and  engineering  services  consisted  solely  of 
maintaining and storing small samples of materials for laboratory analysis that are classified as hazardous. Due to its prohibitive 
costs,  we  accordingly  do  not  currently  carry  insurance  to  cover  our  potential  liabilities  under  the  Superfund Act  or  similar 
environmental statutes. 

Human Capital 

At December 31, 2020, we had approximately 5,400 employees, with approximately 4,000 employed in the United States 
and 1,400 internationally.  Human capital management, combined with our core values and talent management initiatives, is a 

8 

 
 
 
key driver of our consistent success. We invest in our talent by providing our employees with targeted training, mentoring and 
career development opportunities, all of which enable us to hire and retain talented, high-performing employees.  Through our 
safety first culture and our diversity and inclusion initiatives, we seek to retain employees through our employee engagement 
efforts and our competitive compensation and benefits packages.  

Business ethics and core values 

Our core values anchor every aspect of our business in a set of commonly held beliefs and commitments. They represent 
what  we  stand  for,  what  values  our  employees  embody,  and  what  our  services  and  products  contribute  to  the  market. These 
statements are deeply ingrained in our culture, guiding employee behavior and company decisions and actions. 

•  Safety First/Quality Always – In everything we do; 

•  Integrity – Uncompromising standards of integrity and ethical conduct; 

•  Service leadership – Leading service quality, professionalism and responsiveness; 

•  Innovation – Supports continuous growth and improvement; 

•  Pride and Respect – For our clients, for each other and for all of our stakeholders; and 

•  Teamwork – Global teamwork and collaboration. 

Diversity and inclusion 

A diverse and engaged workforce is critical to our success, and we work hard to create an environment where our employees 
feel  valued,  engaged  and  inspired  to  do  their  best  work. We  are  proud  that  a  diverse  group  of  people  from  all  backgrounds, 
religions, nationalities, gender orientations and races make up our team. It continues to be our goal to knock down barriers and 
eliminate bias wherever it exists through strategic employee-engaged initiatives. 

While we continue to focus on maintaining or improving the gender diversity among our executive leadership and corporate 
populations, we are also committed to improving our gender diversity amongst our technician population, which comprises more 
than 75% of our overall global workforce. 

Female 
Male 

Executive Leadership 
21% 
79% 

  General & Administrative   
50% 
50% 

Global Workforce1 
12% 
88% 

_________________ 

1 

Global workforce includes technicians 

As part of our university recruiting efforts, we have developed diversity focused strategies through collaboration with the 
career  centers  at  the  universities  where  we  recruit. We  recruit  diverse  candidate  populations  through  collaborations  with  the 
Society of Women Engineers (SWE), Society of Hispanic Engineering’s (SHPE) and National Society of Black Engineers (NSBE) 
programs, as well as recruiting at Historically Black Colleges and Universities such as Prairie View A&M University. 

Health, safety and training 

We have introduced our “12 Life Saving Rules” across our organization to further enhance our safety focused culture. The 
12 Life Saving Rules are clear and simple rules designed to address those activities that put our employees at the greatest risk. 
The rules include both encouraged behaviors as well as discouraged behaviors. All our employees receive online training on the 
rules and must acknowledge that they have read them. The rules are posted internally, communicated throughout our organization 
through our safety bulletins, and are printed in multiple languages.   

In assessing safety performance, we measure our annual total recordable incident rate (“TRIR”), which is defined as the 
number of recordable injuries per 200,000 working hours. This metric is also used by others in our industry, which allows for a 
more objective comparison of our performance. In 2020, our TRIR was 0.14, and represented our best year ever in terms of safety 
performance. 

9 

 
 
 
 
 
 
 
As a response to COVID-19, we assembled a COVID-19 task force to develop a series of safety measures in an effort to 
protect our employees and clients, including offering on-site rapid COVID-19 testing at multiple locations and collaborated with 
our occupational health vendor to ensure employees were able to return to work safely. 

Accelerated  by  our  response  to  the  COVID-19  pandemic, we  have  recently  added  several  online  training  and  distance 
learning classes to our curriculum to help meet the needs of a rapidly changing workplace environment. These are administered 
and tracked globally though our Learning Management System. We prepared and led several topics to support employees during 
COVID-19 including a session on helping parents cope with the pandemic while working remotely, helping managers to lead 
remote workers and supporting employees as they safely moved to working remotely where necessary. We also launched STAMP, 
TEAM’s Stress and Anxiety Management Program that included several tools and resources to help employees effectively manage 
stress and prevent depression and other mental illnesses. This program included several sessions focused on mindfulness and we 
coordinated this program with our Employee Assistance Program that offered mental health and depression resources for our 
employees and their families. This program has received much praise and support from our employees, their families and our 
clients. 

We  recognize  the  importance  of  providing  training  to  continually  support  career  growth  and  development.  Our  talent 
management and professional development programs including our CREW Engineering and Business rotational and Technician 
Apprentice programs empower and inspire our team members to personalize their career journeys by building critical job skills, 
gaining hands-on experience, providing ongoing access to world class training, assigning relevant career mentors and paving the 
way toward career paths that provide long-term advancement within our organization. 

In  2019,  our  professional  development  efforts  were  expanded  to  include  our  Leadership  Journey  Program  that  takes 
participating employees through a highly interactive training and development program. Participants in the leadership program 
receive a behavioral DISC (Dominance, Influence, Steadiness, Conscientiousness) assessment and work together in teams as they 
gain self-awareness of their behavioral style. Participants interact throughout the three day training session while learning about 
and increasing their leadership skills. During the Leadership Journey Program, our subject matter experts lead unique training 
sessions to share information and knowledge on safety, quality and financial acumen applicable to our business. 

Employee engagement 

Every two years, our employees participate in our engagement survey which provides us with valuable insight as we seek 
to improve our overall employee engagement and satisfaction.  Acting upon employee feedback generated from the engagement 
survey, we continually review our regional health benefits, communication strategy and training efforts.  We believe the significant 
response rate to our survey is indicative of the intensity of our employee’s connection to our organization, marked by a committed 
effort to achieve goals in environments that support productivity and maintain personal well-being. 

Wages and benefits 

Across the globe, we provide our employees with competitive wages, salaries and benefits based upon employee skills, 
experience and job levels. Additionally, we provide employees with a comprehensive set of benefits, including health and welfare 
benefits, wellness benefits, employee assistance plans, defined contribution and defined benefit retirement benefits, paid time off, 
educational support and a variety of other ancillary employee benefits. 

Recent Developments 

In January 2021, we announced a strategic reorganization. The new streamlined structure supports our global operations 
with greater focus on further improving operational and financial performance through three new operating groups: Inspection 
and Heat Treating Group (the “IHT Group”), Mechanical & Onstream Services group (the “MOS Group”) and Asset Integrity & 
Digital (the “AID Group”). The IHT Group, which is included in the IHT segment, is dedicated to growing its stable nested 
footprint  as  regulatory  compliance  requirements  increase,  expanding  turnaround  activity,  and  diversifying  its  end  markets 
globally, such as through increased investment in the Aerospace business line. The MOS Group, which is included in the MS 
segment, continues to target turnarounds and capital projects, and improve performance, efficiency, and longevity of aging critical 
assets. The MOS Group is primed to grow with the industry recovery led by the high demand of maintenance and call-out work. 
The AID Group, which is included in our Quest Integrity segment, will focus on expanding mechanical and pipeline integrity, 

10 

 
 
risk-based  inspection,  remote  visual  inspection,  and  digital  platform.  The  AID  Group  will  also  optimize  our  research  and 
development activities, including product and technology development. These changes had no effect on our reportable segments. 

Available Information 

Our internet website address is www.teaminc.com. We post our code of ethical conduct, our governance principles, our 
social responsibility policy and the charters of our Board committees on our website. Our governance documents are available in 
print to any stockholder that submits a written request to Team, Inc., Attn: Corporate Secretary, 13131 Dairy Ashford, Suite 600, 
Sugar Land, Texas 77478. Information contained on our website is not part of this Annual Report on Form 10-K. 

ITEM 1A. 

RISK FACTORS 

Our business, financial condition, results of operations, cash flows and/or stock price could be materially adversely affected 

by any of the risks and uncertainties described below. 

Risks Related to Market Conditions 

The recent COVID-19 pandemic and related economic repercussions have had, and are expected to continue to have, a 
significant impact on our business, and depending on the duration of the pandemic and its effect on the oil and gas industry, 
could have a material adverse effect on our business, liquidity, consolidated results of operations, and consolidated financial 
condition.  Our  clients  in  the  oil  and  gas  industry  have  historically  accounted  for  a  substantial  portion  of  our  revenues. The 
COVID-19 pandemic and related economic repercussions have created significant volatility, uncertainty and turmoil in the oil 
and gas industry resulting in reductions in demand for oil and gas supply.  These events have directly affected our business and 
have exacerbated the potential negative impact from many of our risks, including those relating to our clients’ capital spending 
and trends in oil and natural gas prices.  

As  COVID-19  continues  to  have  global  impacts,  including  significant  impacts  in  the  United  States,  Canada  and  the 
European Union, where we operate, we are taking a variety of measures to ensure the availability of our services, promote the 
safety and security of our employees, and preserve liquidity. However, despite our efforts to manage the impacts, public and 
private sector policies and initiatives to reduce the transmission of COVID-19, such as closures of businesses and manufacturing 
facilities,  the  promotion  of  social  distancing,  the  adoption  of  working  from  home  by  companies  and  institutions,  and  travel 
restrictions,  could  continue  to  adversely  affect  demand  for  our  services.  These  policies  and  initiatives  have  not  only  led  to 
operational inefficiencies but have had a negative impact on our cost of operations and continued COVID-19 outbreaks have led 
to deferrals of client projects.  In addition, COVID-19 and related initiatives may result in greater supply chain disruption, which 
could have an adverse impact on volumes and make it more difficult for us to serve our clients. The full extent to which COVID-
19 impacts operations will depend on future developments that are highly uncertain and cannot be predicted with confidence, 
including  the  duration  or  future  recurrence  of  the  outbreak,  emerging  scientific  or  technological  information  concerning 
prevention, treatment and vaccination, and new governmental policies put in place to contain the health and economic impact of 
COVID-19 in the future, among others. Potential conflicts between federal and local government guidelines and best practices 
that are intended to reduce the spread of COVID-19 could result in stricter measures in certain locations that could expose us to 
increased risks and costs. 

The confluence of events described above have had, and are expected to continue to have, a significant impact on our 
business, and depending on the duration of the pandemic and its effect on the oil and gas industry, could have a material adverse 
effect on our business, liquidity, results of operations, and financial condition. To the extent COVID-19 adversely affects our 
business, liquidity, results of operations, and financial condition, it may also have the effect of heightening other risks. 

The economic environment may affect client demand for our services. Future economic and political uncertainty may 
reduce the availability of liquidity and credit and, in many cases, reduce demand for our clients’ products. Disruption of the credit 
markets could also adversely affect our clients’ ability to finance ongoing maintenance and new capital projects, resulting in 
contract  cancellations  or  suspensions,  capital  project  delays,  repurposing  of  infrastructure,  and  infrastructure  closures.  An 
extended or deep recession may result in plant closures or other contractions in our client base. These factors may also adversely 
affect our ability to collect payment for work we have previously performed. Furthermore, our ability to expand our business 

11 

 
could be limited if, in the future, we are unable to increase our credit capacity under favorable terms or at all. Such disruptions, 
should they occur, could materially impact our results of operations, financial position or cash flows. 

Extended periods of low prices for crude oil can have a material adverse impact on our results of operations, financial 
condition and liquidity. While we continue to expand our market presence in the areas of aerospace and defense, construction, 
chemical processing, manufacturing, power generation, and public infrastructure, among other industries, economic downturns 
within  the  oil  and gas  industry  including  crude oil  prices  have,  and  could  continue  to,  result  in  reduction  in  demand for  our 
services. 

Our  revenues  are  heavily  dependent  on  certain  industries.  Sales  of  our  services  are  dependent  on  clients  in  certain 
industries, particularly the refining and petrochemical industries. As we have experienced in the past, and as we expect to occur 
in the future, downturns characterized by diminished demand for services in these industries as well as potential changes due to 
consolidation  or  changes  in  client  businesses  or  governmental  regulations,  could  have  a  material  impact  on  our  results  of 
operations, financial position or cash flows. Certain of our clients have employees represented by unions and could be subject to 
temporary work stoppage which could impact our activity level. 

We sell our services in highly competitive markets, which places pressure on our profit margins and limits our ability to 
maintain or increase the market share of our services. Our competition generally stems from other outside service contractors, 
many  of  whom  offer  a  similar  range  of  services.  Future  economic  uncertainty  could  generally  reduce  demand  for  industrial 
services and thus create a more competitive bidding environment for new and existing work. No assurances can be made that we 
will continue to maintain our pricing model and our profit margins or increase our market share. 

Our ongoing investments in new client markets involve significant risks, could disrupt our current operations and may 
not produce the long-term benefits that we expect. Our ability to compete successfully in new client markets depends on our 
ability  to  continue  to  deliver innovative,  relevant  and  useful  services  to  our  clients  in  a  timely  manner. As  a  result, we  have 
invested, and expect to continue to invest resources in developing products and services to new clients. Such investments may 
not  prioritize  short-term  financial  results  and  may  involve  significant  risks  and  uncertainties,  including  encountering  new 
competitors. We may fail to generate sufficient revenue, operating margin or other value to justify our investments in such new 
client markets, thereby harming our ability to generate revenue. 

Risks Related to Our Operations 

If we are not able to implement commercially competitive services in a timely manner in response to changes in the 
market, client requirements,  competitive pressures and technology trends, our business and results of operations could be 
materially and adversely affected. Competition can place downward pressure on our contract prices and profit margins. Our share 
of the market for our services is characterized by continual technological developments to provide better and more cost-effective 
services. If we are not able to implement commercially competitive services and products in a timely manner in response to 
changes in the market, client requirements, competitive pressures and technology trends, our business and results of operations 
could be materially and adversely affected. Likewise, if our proprietary technologies, equipment, facilities, or work processes 
become obsolete, we may no longer be competitive, and our business and results of operations could be materially and adversely 
affected. 

Our  business  depends  upon  the  maintenance  of  our  proprietary  technologies  and  information.  We  depend  on  our 
proprietary  technologies  and  information,  many  of  which  are  no  longer  subject  to  patent  protection.  In  addition  to  patent 
protection,  we  rely  significantly  upon  trade  secret  laws  to  protect  our  proprietary  technologies.  We  regularly  enter  into 
confidentiality  agreements  with  our  key  employees,  clients,  potential  clients  and  other  third  parties  and  limit  access  to  and 
distribution of our trade secrets and other proprietary information. However, these measures may not be adequate to prevent 
misappropriation  of  our  technologies  or  to  assure  that  our  competitors  will  not  independently  develop  technologies  that  are 
substantially equivalent or superior to our technologies. In addition, because we operate worldwide, the laws of other countries 
in which we operate may not protect our proprietary rights to the same extent as the laws of the United States. We are also subject 
to the risk of adverse claims and litigation alleging infringement of intellectual property rights 

No assurances can be made that we will be successful in maintaining or renewing our contracts with our clients. A 
significant portion of our contracts and agreements with clients may be terminated by either party on short notice. Although we 
actively pursue the renewal of our contracts, we cannot assure that we will be able to renew these contracts or that the terms of 

12 

 
the renewed contracts will be as favorable as the existing contracts. If we are unable to renew or replace these contracts, or if we 
renew on less favorable terms, we may suffer a material reduction in revenue and earnings. 

No assurances can be made that we will be successful in hiring or retaining members of a skilled technical workforce. 
We have a skilled technical workforce and an industry recognized technician training program for each of our service lines that 
prepares new employees as well as further trains our existing employees. The competition for these individuals is intense. Due to 
the impacts of COVID-19, we have implemented workforce furloughs, reduced personnel compensation, reduced headcount and 
eliminated all non-essential costs, which increases our risk of losing key skilled employees.  Furthermore, once the economic 
environment and demand for our services has recovered, we will be under pressure to re-hire or onboard employees during a time 
when there could be a significant demand for skilled labor.  The loss of these individuals, or failure to attract new employees, 
could  adversely  affect  our  ability  to  perform our obligations  on  our  clients’  projects  or maintenance  and  consequently  could 
negatively impact the demand for our products and services. 

The loss or unavailability of any of our executive officers or other key personnel could have a material adverse effect 
on our business. We depend greatly on the efforts of our executive officers and other key employees to manage and exercise 
leadership over our operations. The loss or unavailability of any of our executive officers or other key employees could have a 
material adverse effect on our business operations. 

Unsatisfactory quality of service execution, including safety performance, can affect client relationships, eliminate or 
reduce revenue streams from our largest clients, result in higher operating costs and negatively impact our ability to hire and 
retain a skilled technical workforce. The services we provide could incur quality of execution issues that may be caused by our 
workforce personnel and/or components we purchase from other manufacturers or suppliers. If the quality of our services does 
not meet our clients’ expectations or satisfaction, then our sales and operating earnings, and, ultimately, our reputation, could be 
negatively impacted. Additionally, our workers are subject to the normal hazards associated with providing services at industrial 
facilities. Even with proper safety precautions, these hazards can lead to personal injury, loss of life, destruction of property, plant 
and equipment, lower employee morale and environmental damage. While we are intensely focused on maintaining a strong 
safety environment and minimizing the risk of accidents, there can be no assurance that these efforts will be effective. Poor safety 
performance may limit or eliminate potential revenue streams, including from many of our largest clients, and may materially 
increase  our  operating  costs,  including  increasing  our  required  insurance  deductibles,  self-insured  retention  and  insurance 
premium costs. 

Additional impairments of our goodwill, impairments of our intangible and other long-lived assets, and changes in the 
estimated useful lives of intangible assets could have a material adverse impact on our results of operations and financial 
condition. As a result of past acquisitions, goodwill and other intangible assets comprise a significant portion of our total assets. 
As of December 31, 2020, our goodwill and intangible assets totaled $91.4 million and $103.3 million, respectively. We assess 
or  test  goodwill  for  impairment  at  least  annually  in  accordance  with  Generally Accepted Accounting  Principles  in  the  U.S. 
(“GAAP”),  while  our  other  long-lived  assets,  including  our  finite-lived  intangible  assets,  are  tested  for  impairment  when 
circumstances indicate that the carrying amount may not be recoverable. A decrease in our market capitalization or profitability 
or unfavorable changes in market, economic and industry conditions all would increase the risk of impairment.  

As discussed, the COVID-19 pandemic and subsequent mitigation efforts, which included global business and societal 
shutdowns  and  the  implementation  of  mandatory  social  distancing  requirements,  created  an  unprecedented  disruption  to  our 
business during 2020. These mitigation efforts coupled with the negative economic impacts to the oil and gas industry caused by 
the substantial decline in the global demand for oil and the concurrent surplus in the supply of oil have significantly impacted our 
business.  Even  though our  services  are  primarily  related  to  infrastructure  support,  the  oil  and  gas  industry  is  one  of  the  key 
industries we serve, and our clients have been significantly impacted as a result of these events. 

As our clients continue to adjust spending levels in response to the lower commodity prices, we have experienced activity 
reductions and pricing pressure for our products and services, primarily in our IHT and MS reporting units, which we expect to 
continue. In line with these rapidly changing market conditions, our market capitalization also deteriorated during 2020 and most 
significantly in late March 2020. In response to these events and the related decline in our forecasts from the COVID-19 pandemic, 
we announced cost-cutting measures to offset the expected impact to our business. We determined the totality of these events 
constituted a triggering event that required us to perform an interim goodwill impairment assessment as of March 31, 2020. 

13 

 
Based upon our impairment assessment, we determined the carrying amount of our IHT reporting unit exceeded the fair 
value. As a result, we recorded $191.8 million in goodwill impairment charges on our IHT segment during the first quarter of 
2020. The fair value of the MS and Quest Integrity reporting units exceeded their respective carrying values. 

We test goodwill annually for impairment as of December 1 of each year.  Our annual goodwill impairment tests for 2020 
did not result in any additional impairment. However, there can be no assurance that the estimates and assumptions made for 
purposes of our most recent goodwill impairment test will prove to be accurate predictions of the future. Accordingly, we may be 
required to recognize additional impairment charges in future reporting periods, which could materially and adversely impact our 
results of operations and financial condition.  

GAAP requires that we evaluate the useful lives of our intangible assets subject to amortization each reporting period. If 
the estimate of an intangible asset’s remaining useful life is changed, the remaining carrying amount of the intangible asset is 
amortized prospectively over that revised remaining useful life. To the extent the revised useful life of an intangible asset is less 
than originally estimated, our future amortization expense will increase, which could have a material impact on our results of 
operations and financial condition.  

Improvements in operating results from expected savings in operating costs from workforce reductions and other cost 
saving and business improvement initiatives may not be realized in the estimated amounts, may take longer to be realized, or 
could be realized only for a limited period. In the fourth quarter of 2017, we engaged outside consultants to assess all aspects of 
our business for improvement and cost saving opportunities as part of a new cost savings and business improvement project. In 
the first quarter of 2018, we completed the design phase of the project, known as OneTEAM, and are now in the deployment 
phase. In the third quarter of 2019, we began the design phase of OneTEAM for our international operations. We expect to incur 
various additional expenses associated with the execution of the OneTEAM project through the first quarter of 2021 with funding 
provided by our operating cash flows and our credit facilities. However, in order to implement this or any other future cost savings 
or business improvement initiatives, we expect to incur additional expenses, which could adversely impact our financial results 
prior to the realization of the expected benefits associated with the initiatives. Due to numerous factors or future developments, 
we may not achieve cost reductions or other business improvements consistent with our expectations or the benefits may be 
delayed.  These  factors  or  future  developments  could  include  (i)  the  incurrence  of  higher  than  expected  costs  or  delays  in 
reassigning and retraining remaining employees or outsourcing or eliminating duties and functions of eliminated employees, (ii) 
unanticipated delays in discharging employees in eliminated positions as a result of regulatory or legal limitations on employee 
terminations in certain jurisdictions, (iii) actual savings differing from anticipated cost savings, (iv) anticipated benefits from 
business improvement initiatives not materializing and (v) disruptions to normal operations or other unintended adverse impacts 
resulting from the initiatives. 

We may also decide to reduce, suspend or terminate our cost saving and business improvement initiatives at any time before 
achieving the estimated benefits or after a limited period of time. The elimination of current employees can also result in increased 
future costs in hiring, training and mobilizing new employees or rehires in the event of a future increase in demand for our services 
resulting in a slower recovery of results from operations. Our initiatives may negatively affect our ability to retain and attract 
qualified personnel, who may experience uncertainty about their future roles with us.  

We may experience cost overruns on our projects. A number of our clients are serviced under fixed price contracts or 
contracts including a combination of fixed and variable elements, where we bear a portion of the risk for cost overruns. Under 
such contracts, prices are established in part on cost and scheduling estimates, which are based on a number of assumptions, 
including assumptions about future economic conditions, prices and availability of subcontractors, materials and other exigencies 
of our services. Our profitability depends heavily on our ability to make accurate estimates. Inaccurate estimates, or changes in 
other circumstances, such as unanticipated technical problems, difficulties obtaining permits or approvals, changes in local laws 
or labor conditions, weather delays, cost of raw materials, trade disputes and tariffs, currency fluctuations or our suppliers' or 
subcontractors' inability to perform could result in substantial losses, as such changes adversely affect the revenues recognized 
on each project.  

Additionally, we may incur significant costs in excess of estimates due to changes to any work orders requested by our 
clients materially changing the scope of work to be completed by us. Our services are usually performed pursuant to purchase 
orders issued under written client agreements. We may be required to perform additional services that were not contemplated in 
the  pricing  related  to  any  such  purchaser  order,  including  services  resulting  from  client  requested  changes,  incomplete  or 

14 

 
inaccurate engineering, changes in project specifications and other similar information provided to us by the client which form 
the basis for our original estimates. We recognize revenue proportionately as costs are incurred, therefore, we may be required to 
adjusted revenue recognize on fixed contract projects in the event we incur actual costs in excess of our estimates for such project 
if we are unable to obtain adequate compensation for any such additional services. 

Economic,  political  and  other  risks  associated  with  international  operations  could  adversely  affect  our  business. A 
portion of our operations are conducted and located outside the U.S., and accordingly, our business is subject to risks associated 
with doing business internationally, including changes in foreign currency exchange rates, instability in political or economic 
conditions,  difficulty  in  repatriating  cash  proceeds,  differing  employee  relations,  differing  regulatory  environments,  trade 
protection measures, and difficulty in administering and enforcing corporate policies which may be different than the normal 
business practices of local cultures. In many foreign countries, particularly in those with developing economies, it is common to 
engage in business practices that are prohibited by U.S. and foreign anti-corruption regulations applicable to us such as the U.S. 
Foreign Corrupt Practices Act and the United Kingdom Bribery Act. Our international business operations may include projects 
in countries where corruption is prevalent. Although we have, and continue to, implement and enforce policies and procedures 
designed  to  ensure  compliance  with  these  laws,  there  can  be  no  assurance  that  all  of  our  employees,  contractors  or  agents, 
including those representing us in countries where practices which violate such anti-corruption laws may be customary, will not 
take actions in violation of our policies and procedures. Any violation of foreign or U.S. laws by our employees, contractors or 
agents, even if such violation is prohibited by our policies and procedures, could have a material adverse effect on our results of 
operations, financial position or cash flows. 

Business acquisitions entail risk for investors. From time to time, we pursue acquisitions in, or complementary to, the 
specialty maintenance and specialty industrial services, including inspection, engineering assessment and mechanical services to 
complement and diversify our existing business. We may also acquire other businesses that enhance our services or geographic 
scope.  We  may  not  be  able  to  expand  our  market  presence  through  acquisitions,  and  acquisitions  may  present  unforeseen 
integration  difficulties  or  costs.  No  assurances  can  be  made  that  we  will  realize  the  cost  savings,  synergies  or  revenue 
enhancements that we may anticipate from any acquisition, or that we will realize such benefits within the time frame that we 
expect. If we are not able to address the challenges associated with acquisitions and successfully integrate acquired businesses, 
or if our integrated product and service offerings fail to achieve market acceptance, our business could be adversely affected. The 
consideration paid in connection with an acquisition may also affect our share price or future financial results depending on the 
structure of such consideration. To the extent we issue stock or other rights to purchase stock, including options or other rights, 
existing shareholders may be diluted and earnings per share may decrease. In addition, acquisitions may result in the incurrence 
of additional debt. 

The price of our outstanding securities may be volatile. It is possible that in some future quarter (or quarters) our revenues, 
operating results or other measures of financial performance will not meet the expectations of public stock market analysts or 
investors, which could cause the price of our outstanding securities to decline or be volatile. Historically, our quarterly and annual 
sales and operating results have fluctuated. We expect fluctuations to continue in the future. In addition to general economic and 
political conditions, and in addition to the other factors identified under this Item 1A “Risk Factors”, the following factors may 
affect our sales and operating results: the timing of significant client orders, the timing of planned maintenance projects at client 
facilities, changes in competitive pricing, wide variations in profitability by product line, variations in operating expenses, rapid 
increases in raw material and labor costs, the timing of announcements or introductions of new products or services by us, our 
competitors or our respective clients, the acceptance of those services, our ability to adequately meet staffing requirements with 
qualified  personnel,  relative  variations  in  manufacturing  efficiencies  and  costs,  and  the  relative  strength  or  weakness  of 
international  markets.  Since  our  quarterly  and  annual  revenues  and  operating  results  vary,  we  believe  that  period-to-period 
comparisons are not necessarily meaningful and should not be relied upon as indicators of our future performance. 

Our business may be adversely impacted by work stoppages, staffing shortages and other labor matters. Although we 
believe that our relations with our employees are good and we have had no strikes or work stoppages, no assurances can be made 
that  we  will  not  experience  these  and  other  types  of  conflicts  with  labor  unions,  works  councils,  other  groups  representing 
employees, or our employees in general, or that any future negotiations with our labor unions will not result in significant increases 
in the cost of labor. 

We extend credit to clients for purchases of our services which subjects us to potential credit risk that could, if realized, 
adversely affect our financial condition, results of operations and cash flows. If we are unable to collect amounts owed to us, 

15 

 
or retain amounts paid to us, our cash flows would be reduced and we could experience losses. We would also recognize losses 
with respect to any receivables that are impaired as a result of our clients’ financial difficulties or bankruptcies. The risk of loss 
may increase for capital projects where we provide services over a longer period of time. Credit losses could materially and 
adversely affect our financial condition, results of operations and cash flows. 

As  a  result  of  our  geographically  diverse  and decentralized  operations  within  the  United  States  and other  countries 
around the world, we are more susceptible to certain risks. We have offices and operations throughout the world. This creates 
greater financial and operational risks due to the nature of our operations being conducted at various locations. While we have 
robust internal controls, policies and procedures, and employee training and compliance programs to deter prohibited practices, 
they may not be effective in preventing employees, contractors or agents from violating or circumventing such internal policies 
or from material violations of applicable laws and regulations. 

Risks Related to Financing Our Business 

We are subject to risks associated with indebtedness under our credit facilities, including the risk of failure to maintain 
compliance with financial covenants, the risk of being unable to make interest and principal payments when due and the risk 
of rising interest rates. On December 18, 2020, we entered into an asset-based credit agreement (the “ABL Facility”) led by 
Citibank,  N.A.,  as  agent,  which  provides  for  available  borrowings  up  to  $150  million.    The ABL  Facility  matures  and  all 
outstanding amounts become due and payable on December 18, 2024. However, if our 5.00% Convertible Senior Notes, which 
mature on August 1, 2023 (the “Notes”), have an aggregate principal amount of $50 million or more outstanding 120 days prior 
to  their  maturity  date  (the  “Trigger  Date”),  or  if  there  are  Notes  in  an  aggregate  principal  amount  of  less  than  $50  million 
outstanding and we do not have sufficient excess availability of more than 20% under the ABL Facility on the Trigger Date, the 
ABL Facility will terminate on the Trigger Date.   

The ABL Facility contains customary conditions to borrowings, events of default and covenants.  In the event that our 
excess availability is less than the greater of (i) $15.0 million and (ii) 10.00% of the lesser of (1) the current borrowing base and 
(2) the commitments under the ABL Facility then in effect, a consolidated fixed charge coverage ratio of at least 1.00 to 1.00 must 
be maintained.  Upon the occurrence of certain events of default, an additional 2.0% interest maybe required on the outstanding 
loans under the ABL Facility. 

On December 18, 2020, we also entered into a credit agreement with Atlantic Park Strategic Capital Fund, L.P., as agent, 
and APSC Holdco II, L.P. (“APSC”), as lender, pursuant to which we borrowed a $250.0 million term loan (the “Term Loan”). 
The Term Loan matures, and all outstanding amounts become due and payable on December 18, 2026, provided that certain 
conditions could result in an earlier maturity, including if the Notes have an aggregate principal amount outstanding of $50 million 
or more on the Trigger Date, in which case the Term Loan will terminate on the Trigger Date. 

The Term  Loan  contains  customary  payment  penalties,  events  of  default  and  covenants.    Commencing  with  the  fiscal 
quarter ended March 31, 2022, we are also required to maintain a net leverage ratio of less than or equal to 7.00 to 1.00, calculated 
quarterly on a trailing twelve-month basis.  In addition, our capital expenditures may not exceed $33.0 million during any four 
fiscal quarter period. This covenant will not apply if the total net leverage ratio is less than or equal to 4.00 to 1.00 at the end of 
the second and fourth quarter of each year. 

Our ability to maintain compliance with the financial covenants is dependent upon our future operating performance and 
future financial condition, both of which are subject to various risks and uncertainties. The effects of the COVID-19 pandemic 
and the decline in oil and gas end markets could have a significant adverse effect on our financial position and business condition, 
as well as our clients and suppliers. Additionally, these events may, among other factors, impact our ability to generate cash flows 
from operations, access the capital markets on acceptable terms or at all, and affect our future need or ability to borrow under our 
ABL Facility. In addition to our current sources of funding our business, the effects of such events may impact our liquidity or 
our need to revise our allocation or sources of capital, implement further cost reduction measures and/or change our business 
strategy. Although the COVID-19 pandemic and decline in the oil and gas end markets could have a broad range of effects on our 
liquidity sources, the effects will depend on future developments and cannot be predicted at this time. 

We rely primarily on cash flows from our operations to make required interest and principal payments on our debt. If we 
are unable to generate sufficient cash flows from our operations, we may be unable to pay interest and principal obligations on 
our  debt  when  they  become  due.  Failure  to  comply  with  these  obligations  or  failure  to  comply  with  the  financial  covenants 

16 

 
discussed above could result in an event of default, which would permit our lenders to accelerate the repayment of the debt. If 
our lenders accelerate the repayment of debt, there is no assurance that we could refinance such debt on terms favorable to us or 
at all. 

Our ABL Facility and Term Loan bear interest at variable market rates. If market interest rates increase, our interest expense 
and cash flows could be adversely impacted. Based on borrowings outstanding at December 31, 2020, an increase in market 
interest rates of 100 basis points would increase our interest expense and decrease our operating cash flows by approximately 
$1.2 million on an annual basis. 

Our ABL  Facility  and  Term  Loan  restrict  our  ability  to,  among  other  items,  incur  additional  indebtedness,  engage  in 
mergers, acquisitions and dispositions and alter the business conducted by us. These restrictions could adversely affect our ability 
to operate our businesses and may limit our ability to take advantage of potential business opportunities as they arise. 

The accounting method for our convertible debt securities may have a material effect on our reported financial results. 
On July 31, 2017 we issued $230.0 million principal amount of 5.00% Convertible Senior Notes due 2023 in a private offering. 
In December 2020, we retired $136.9 million par value of our Notes for $135.5 million, excluding accrued interest, using proceeds 
from the Term Loan and borrowings under the ABL Facility.  As of December 31, 2020, the principal amount of Notes outstanding 
was $93.1 million. 

Convertible debt instruments (such as the Notes) that may be settled entirely or partly in cash are currently accounted for 
utilizing the treasury stock method if we have the ability and intent to settle in cash, the effect of which is that the shares issuable 
upon  conversion  of  the  Notes  are  not  included  in  the  calculation  of  diluted  earnings  per  share  except  to  the  extent  that  the 
conversion value of the Notes exceeds their principal amount and if the effect would be dilutive. Under the treasury stock method, 
for diluted earnings per share purposes, the transaction is accounted for as if the number of shares of common stock that would 
be necessary to settle such excess, if we elected to settle such excess in shares, are issued. We cannot be sure that we will be able 
to  demonstrate  the  ability  or  intent  to  settle  the  Notes  in  cash  in  any  future  reporting  period.   Additionally,  the  Financial 
Accounting  Standards  Board  (“FASB”)  has  recently  issued Accounting  Standards  Update  (“ASU”)  2020-06, Accounting  for 
Convertible Instruments and Contracts in an Entity’s Own Equity, which will eliminate the use of the treasury stock method to 
calculate diluted earnings per share. We expect to adopt ASU 2020-06 beginning January 1, 2022, at which time we would utilize 
the if-converted method, which would require us to assume the Notes would be settled entirely in shares of common stock for 
purposes of calculating diluted earnings per share, if the effect would be dilutive. In such case, our diluted earnings per share 
would be adversely affected. 

Transactions relating to our convertible debt securities may dilute the ownership interest of existing stockholders, or 
may otherwise depress the price of our common stock. The Notes are convertible into 4,291,705 shares of common stock. Upon 
conversion, we may settle the Notes in cash or in shares of common stock or a combination of cash and shares of common stock, 
in each case, at our election. If the Notes are converted, our current intent is to settle the principal amount of the Notes in cash 
and settle the remainder of our conversion obligation by issuing shares of common stock; however, we cannot guarantee that we 
will have sufficient funds available to us at the time of any such conversions in order to effect settlement in that manner. In such 
case, we could elect to settle the conversion obligation in a different combination of cash and shares of common stock or entirely 
in shares of common stock, depending on the circumstances. To the extent we deliver shares of common stock upon conversion 
of the Notes, the ownership interests of existing stockholders would be diluted. Any sales in the public market of the common 
stock issuable upon such conversion could adversely affect prevailing market prices of our common stock. 

Risks Related to Information Systems 

Our  operations  and  information  systems,  including  our  employee,  client  and  financial  records,  are  subject  to 
cybersecurity risks. We continue to increase dependence on digital technologies to conduct our operations. Many of our files, 
including employee, client and financial records, are digitized and more employees are working in almost paperless and remote 
environments. We have also outsourced certain information technology development, maintenance and support functions. As a 
result, we may be exposed to potentially severe cyber incidents at both our internal locations and outside vendor locations that 
could result in a theft of sensitive data and/or intellectual property, alteration or deletion of critical data and/or disruption of its 
operations for an extended period of time. This could also result in claims, losses, fines and higher costs to correct and remedy 
the effects of such incidents, although no such material incidents have occurred to date to our knowledge. 

17 

 
Interruptions in the proper functioning of our information systems could disrupt operations and cause increases in costs 
and/or decreases in revenues. The proper functioning of our information systems is critical to the successful operation of our 
business. Although our information systems are protected through physical and software safeguards, our information systems are 
still vulnerable to natural disasters, power losses, telecommunication failures and other problems. If critical information systems 
fail or are otherwise unavailable, our business operations could be adversely affected. 

Risks Related to Regulations 

Fluctuations in our effective tax rate and our tax obligations could adversely affect our financial results. We are subject 
to taxes in the U.S. and in various foreign jurisdictions. Significant judgment is required in determining our worldwide income 
tax provision, which includes assessing the restrictions on tax credits, offset gains or repatriation of cash proceeds, tax assets and 
accruals for other taxes, and there are many transactions and calculations where the ultimate tax determination is uncertain. Our 
effective income tax rate could be adversely affected by our profit levels, changes in our business, reorganization of our business 
and operating structure, changes in the mix of earnings in countries with differing statutory tax rates, changes in the elections we 
make, changes in applicable tax laws or interpretations of existing tax laws or changes in the valuation allowance for deferred tax 
assets, as well as other factors.   

We are also currently subject to audit in various jurisdictions, and these jurisdictions may assess additional income tax 
liabilities against us. Developments in an audit, litigation, or the relevant laws, regulations, administrative practices, principles, 
and interpretations could have a material effect on our operating results or cash flows in the period or periods for which that 
development occurs, as well as for prior and subsequent periods.  

Our operations and properties are subject to extensive environmental, health and safety regulations. We are subject to a 
variety of U.S. federal, state, local and international laws and regulations relating to the environment, and worker health and 
safety, among other things. These laws and regulations are complex, change frequently, are becoming increasingly stringent, and 
can impose substantial sanctions for violations or require operational changes that may limit our services. We must conform our 
operations to comply with applicable regulatory requirements and adapt to changes in such requirements in all locations in which 
we operate. These requirements can be expected to increase the overall costs of providing our services over time. Some of our 
services involve handling or monitoring highly regulated materials, including volatile organic compounds or hazardous wastes. 
Environmental  laws  and  regulations  generally  impose  limitations  and  standards  for  the  characterization,  handling,  disposal, 
discharge or emission of regulated materials and require us to obtain permits and comply with various other requirements. The 
improper characterization, handling, or disposal of regulated materials or any other failure by us to comply with increasingly 
complex and strictly-enforced federal, state, local, and international environmental, health and safety laws and regulations or 
associated  permits  could  subject  us  to  the  assessment  of  administrative,  civil  and  criminal  penalties,  the  imposition  of 
investigatory or remedial obligations or capital expenditure requirements,  or the issuance of injunctions that could restrict or 
prevent our ability to operate our business and complete contracted services. A defect in our services or faulty workmanship could 
result  in  an  environmental  liability  if,  as  a  result  of  the  defect  or  faulty  workmanship,  a  contaminant  is  released  into  the 
environment. In addition, the modification or interpretation of existing environmental, health and safety laws or regulations, the 
more vigorous enforcement of existing laws or regulations, or the adoption of new laws or regulations may also negatively impact 
industries in which our clients operate, which in turn could have a negative impact on us. 

Climate change legislation or regulations restricting emissions of “greenhouse gases” could result in reduced demand 
for  our  services  and  products. There  has  been  an  increased  focus  in  the  last  several years  on  climate  change  in  response  to 
findings that emissions of carbon dioxide, methane and other greenhouse gases present an endangerment to public health and the 
environment. As  a  result,  there  have  been  a  variety  of  regulatory  developments,  proposals  or  requirements  and  legislative 
initiatives  that  have  been  introduced  in  the  U.S.  and  other  parts  of  the  world  that  are  focused  on  restricting  the  emission  of 
greenhouse gases. The new Presidential administration has also emphasized its intention to actively pursue its policy goals of 
addressing global climate change through significant economy-wide reductions in greenhouse gases and hastening the transition 
from carbon-based energy sources.  The adoption of new or more stringent legislation or regulatory programs limiting greenhouse 
gas  emissions  from  clients,  particularly  those  in  refining  and  petrochemical  industries,  for  whom  we  provide  repair  and 
maintenance  services,  or  reducing  the  demand for  those  clients’  products,    could  in  turn  affect  demand  for  our  products  and 
services. Some of our clients are modifying their plants and facilities in efforts to better align their operations and products with 

18 

 
these energy transition issues, but there is no assurance that such modified facilities will require the same level of services and 
product that we currently provide. 

Finally,  some  scientists  have  concluded  that  increasing  greenhouse  gas  concentrations  in  the  atmosphere  may  produce 
physical effects, such as increased severity and frequency of storms, droughts, floods and other climate events. Such climate 
events have the potential to adversely affect our operations or those of our clients, which in turn could have a negative effect on 
us.  Such events, if increasing in their severity and frequency, may also adversely affect our ability to insure against the risks 
associated with such events, thus leading to greater financial risk for us in the conduct of our operations against the backdrop of 
such events. 

The  United  Kingdom’s  (the  “U.K.”)  departure  from  the  European  Union  (the  “EU”)  could  adversely  affect  us.  On 
January 31, 2020, the U.K. departed from the EU (commonly referred to as “Brexit”). Although the long-term effects of Brexit 
will depend on any agreements the U.K. makes to retain access to the EU markets, Brexit has created additional uncertainties that 
may result in new regulatory costs and challenges such as increased restrictions on imports and exports throughout Europe. The 
effects of Brexit will depend on any agreements the U.K. reaches to retain access to EU markets. The outcome of Brexit caused 
volatility in global stock markets and foreign currency exchange rate fluctuations and uncertainty about the terms and impact of 
Brexit may continue to do so in the future. Brexit could adversely affect U.K., regional European and worldwide economic and 
market conditions and could contribute to instability in global financial and foreign exchange markets, including volatility in the 
value of the British Pound and Euro, which in turn could adversely affect our clients, particularly in the U.K. In addition, Brexit 
could lead to legal uncertainty and potentially divergent national laws and regulations as the U.K. negotiates with the EU. In 
particular, depending on the terms of Brexit, we may face new regulatory costs and challenges, including additional regulatory 
licensing to operate in the U.K. market, adding costs and potential inconsistency to our business and we could also be required to 
comply with regulatory requirements in the U.K. that are in addition to, or inconsistent with, the regulatory requirements of the 
EU. Any of these effects of Brexit and others we cannot anticipate could adversely affect our business, results of operations, 
financial condition and cash flows. 

We are subject to privacy and data security/protection laws in the jurisdictions in which we operate and may be exposed 
to  substantial  costs  and  liabilities  associated  with  such  laws  and  regulations.  The  regulatory  environment  surrounding 
information  security  and  privacy  is  increasingly  demanding,  with  frequent  imposition  of  new  and  changing  requirements. 
Compliance  with  changes  in  privacy  and  information  security  laws  and  standards  may  result  in  significant  expense  due  to 
increased investment in technology and the development of new operational processes, which could have a material adverse effect 
on our financial condition and results of operations. In addition, the payment of potentially significant fines or penalties in the 
event of a breach or other privacy and information security laws, as well as the negative publicity associated with such a breach, 
could damage our reputation and adversely impact product demand and client relationships. 

19 

 
Risks Related to Legal Liability 

Our insurance coverage will not fully indemnify us against certain claims or losses. Further, our insurance has limits 
and exclusions and not all losses or claims are insured. We perform services in hazardous environments on or around high-
pressure, high temperature systems and our employees are exposed to a number of hazards, including exposure to hazardous 
materials, explosion hazards and fire hazards. Incidents that occur at these large industrial facilities or systems, regardless of fault, 
may be catastrophic and adversely impact our employees and third parties by causing serious personal injury, loss of life, damage 
to property or the environment, and interruption of operations. Our contracts typically require us to indemnify our clients for 
injury, damage or loss arising out of our presence at our clients’ location, regardless of fault, or the performance of our services 
and provide for warranties for materials and workmanship. We may also be required to name the client as an additional insured 
under our insurance policies. We maintain limited insurance coverage against these and other risks associated with our business. 
Due  to  the  high  cost  of  general  liability  coverage,  we  maintain  insurance  with  a  self-insured  retention  of  $1.0  million  and  a 
deductible of $2.0 million per occurrence. This insurance may not protect us against liability for certain events, including events 
involving pollution, product or professional liability, losses resulting from business interruption or acts of terrorism or damages 
from our breach of contract. We cannot assure you that our insurance will be adequate in risk coverage or policy limits to cover 
all losses or liabilities that we may incur. Moreover, in the future, due to evolving market conditions and its impact on pricing, 
we cannot assure that we will be able to maintain insurance at levels of risk coverage or policy limits that we deem adequate. Any 
future damages caused by our products or services that are not covered by insurance or are in excess of policy limits could have 
a material adverse effect on our results of operations, financial position or cash flows. 

We are involved and are likely to continue to be involved in legal proceedings, which will increase our costs and, if 
adversely  determined,  could  have  a  material  effect  on  our  results  of  operations,  financial  position  or  cash  flows. We  are 
currently a defendant in legal proceedings arising from the operation of our business and it is reasonable to expect that we will 
be named in future actions. Most of the legal proceedings against us arise out of the normal course of performing services at client 
facilities,  and  include  claims  for  workers’  compensation,  personal  injury  and  property  damage.  Legal  proceedings  can  be 
expensive to defend and can divert the attention of management and other personnel for significant periods of time, regardless of 
the  ultimate  outcome. An  unsuccessful  defense  of  a  liability  claim  could  have  an  adverse  effect  on  our  business,  results  of 
operations, financial position or cash flows. 

Other Risk Factors 

Other risk factors may include interruption of our operations, or the operations of our clients due to fire, floods, hurricanes, 
earthquakes,  power  loss,  telecommunications  failure,  terrorist  attacks,  labor  disruptions,  health  epidemics  and  other  events 
beyond our control. 

Any of these factors, individually or in combination, could materially and adversely affect our future results of operations, 
financial position, cash flows and/or stock price and could also affect whether any forward-looking statements in this Annual 
Report on Form 10-K ultimately prove to be accurate. 

20 

 
ITEM 1B. 

UNRESOLVED STAFF COMMENTS 

NONE 

ITEM 2. 

PROPERTIES 

We provide our services globally through approximately 200 locations in more than 20 countries throughout the world. 
There are several materially important physical properties used in our operations. We own a facility in Alvin, Texas that consists 
of  our  primary  training  facility,  equipment  center  and  ISO-9001  certified  manufacturing  facility  for  clamps,  enclosures,  and 
sealants. Additionally, we operate two manufacturing facilities in Houston, Texas (one of which are owned and the other is leased), 
which are included in our MS segment. Further, we lease office space for our corporate headquarters in Sugar Land, Texas and 
for our Quest Integrity segment headquarters in Kent, Washington. Additional district service locations considered materially 
important in our IHT and MS segments are as follows. We lease facilities in Mobile, Alabama; Benicia, California; Harbor City, 
California; Hammond, Indiana; Columbus, Ohio; Pasadena, Texas (two locations); and Edmonton, Alberta, Canada. We own a 
facility in Pasadena, Texas; a facility in Vlissingen, Netherlands and three facilities in the United Kingdom in Kendal, Carlisle 
and Scunthorpe. 

We  believe  that  our  property  and  equipment  are  adequate  for  our  current  needs,  although  additional  investments  are 
expected to be made for expansion of property and equipment, replacement of assets at the end of their useful lives will occur in 
connection with corporate development activities. 

ITEM 3. 

LEGAL PROCEEDINGS 

Information regarding our legal proceedings can be found in Note 14 to the consolidated financial statements included in 

Item 8 of this Annual Report on Form 10-K and is incorporated herein by reference. 

ITEM 4. 

MINE SAFETY DISCLOSURES 

NOT APPLICABLE 

21 

 
 
 
 
ITEM 5. 

MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS 
AND ISSUER PURCHASES OF EQUITY SECURITIES 

PART II 

Market Information 

Our stock is traded on the NYSE under the symbol “TISI”.  

Holders 

There were 522 holders of record of our common stock as of March 8, 2021, excluding beneficial owners of stock held in 

street name. 

Dividends 

No cash dividends were declared or paid during the years ended December 31, 2020 or 2019. We are limited in our ability 
to pay cash dividends without the consent of our lenders. Accordingly, we have no present intention to pay cash dividends in the 
foreseeable  future. Additionally,  any  future  dividend  payments  will  continue  to  depend  on  our  financial  condition,  market 
conditions and other matters deemed relevant by the Board. 

22 

 
Performance Graph  

The following performance graph compares the performance of our common stock to the NYSE Composite Index and a 
Peer  Group  Index.  The  comparison  assumes  $100  was  invested  on  December 31,  2015  in  our  common  stock,  the  NYSE 
Composite  Index  and  the  Peer  Group  Index.  The  values  of  each  investment  are  based  on  share  price  appreciation,  with 
reinvestment of all dividends, assuming any were paid. For each graph, the investments are assumed to have occurred at the 
beginning of each period presented. For the year ended December 31, 2020, the following companies included in the Peer Group 
are relevant for comparison in terms of service offerings, industry and other factors: Aegion Corporation, Barnes Group, CIRCOR 
International,  Clean  Harbors,  DXP  Enterprises,  Emcor  Group,  Enerpac  Tool  Group,  EnPro  Industries,  ESCO 
Technologies,   MasTec,  Inc.,  Matrix  Service  Company,  Mistras  Group, MYR  Group,  Primoris  Services  Corporation,  Quanta 
Services, SEACOR Holdings, Tetra Tech, Inc. and TETRA Technologies, Inc. 

* 

$100 invested on 12/31/15 in stock or index, including reinvestment of dividends.  

Team, Inc. 
NYSE Composite 
Peer Group 

12/15 
100.00     
100.00     
100.00     

12/16 
122.81     
111.94     
147.14     

12/17 
46.62     
132.90     
162.24     

12/18 
45.84     
121.01     
129.93     

12/19 
49.97     
151.87     
184.52     

12/20 
34.11    
162.49    
210.17    

Note: The above information was provided by Research Data Group, Inc. 

The information under the caption “Performance Graph” above is not deemed to be “filed” as part of the Annual Report on 
Form 10-K and is not subject to the liability provisions of Section 18 of the Exchange Act. Such information will not be deemed 
incorporated by reference into any filing we make under the Securities Act unless we explicitly incorporate it into such filing at 
such time. 

23 

 
 
 
 
 
 
 
 
ITEM 6. 

SELECTED FINANCIAL DATA 

RESERVED 

24 

 
ITEM 7. 

MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND 
RESULTS OF OPERATIONS 

This Management’s Discussion and Analysis of Financial Condition and Results of Operations is provided as a supplement 
to the accompanying consolidated financial statements and notes to help provide an understanding of our financial condition, 
changes in financial condition, and results of operations. The following should be read in conjunction with Item 1 “Business,” 
Item 1A “Risk Factors,” Item 2 “Properties,” and Item 8 “Consolidated Financial Statements and Supplementary Data,” included 
in this Annual Report on Form 10-K. 

Forward-Looking Statements 

This Annual Report on Form 10-K contains forward-looking statements within the meaning of Section 27A of the Securities 
Act and Section 21E of the Exchange Act. Such forward-looking statements include those that express plans, anticipation, intent, 
contingency, goals, targets or future development and/or otherwise are not statements of historical fact. See Item 1 at the beginning 
of this Annual Report. 

General Development of Business 

We are a global leading provider of integrated, digitally-enabled asset performance assurance and optimization solutions. 
We deploy conventional to highly specialized inspection, condition assessment, maintenance and repair services that result in 
greater safety, reliability and operational efficiency for our clients’ most critical assets. We conduct operations in three segments: 
Inspection and Heat Treating (“IHT”), Mechanical Services (“MS”) and Quest Integrity. Through the capabilities and resources 
in these three segments, we believe that we are uniquely qualified to provide integrated solutions involving: inspection to assess 
condition; engineering assessment to determine fitness for purpose in the context of industry standards and regulatory codes; and 
mechanical services to repair, rerate or replace based upon the client’s election. In addition, we are capable of escalating with the 
client’s needs, as dictated by the severity of the damage found and the related operating conditions, from standard services to 
some of the most advanced services and integrated asset integrity and reliability management solutions available in the industry. 
We also believe that we are unique in our ability to provide services in three distinct client demand profiles: (i) turnaround or 
project services, (ii) call-out services and (iii) nested or run-and-maintain services.   

IHT provides conventional and advanced non-destructive testing (“NDT”) services primarily for the process, pipeline and 
power sectors, pipeline integrity management services, and field heat treating services, as well as associated engineering and 
condition assessment services. These services can be offered while facilities are running (on-stream), during facility turnarounds 
or during new construction or expansion activities.  

MS provides solutions designed to serve clients’ unique needs during both the operational (onstream) and off-line states of 
their assets.  Our onstream services include our range of standard to custom-engineered leak repair and composite solutions; 
emissions control and compliance; hot tapping and line stopping; and on-line valve insertion solutions, which are delivered while 
assets  are  in  an  operational  condition,  which  maximizes  client  production  time. Asset  shutdowns  can  be  planned,  such  as  a 
turnaround maintenance event, or unplanned, such as those due to component failure or equipment breakdowns. Our specialty 
maintenance, turnaround and outage services are designed to minimize client downtime and are primarily delivered while assets 
are off-line and often through the use of cross-certified technicians, whose multi-craft capabilities deliver the production needed 
to achieve tight time schedules.  These critical services include on-site field machining; bolted-joint integrity; vapor barrier plug 
testing; and valve management solutions.  

Quest Integrity provides integrity and reliability management solutions for the process, pipeline and power sectors. These 
solutions  encompass  three  broadly-defined  disciplines:  (1)  highly  specialized  in-line  inspection  services  for  historically 
unpiggable  process  piping  and  pipelines  using  proprietary  in-line  inspection  tools  and  analytical  software;  (2)  advanced 
engineering  and  condition  assessment  services  through  a  multi-disciplined  engineering  team  and  related  lab  support;  and  (3) 
advanced digital imaging including remote digital video imaging, laser scanning and laser profilometry-enabled reformer care 
services.  

25 

 
We market our services to companies in a diverse array of heavy industries, which include: 

•  Energy (refining, power, renewables, nuclear and liquefied natural gas); 

•  Manufacturing  and  Process  (chemical,  petrochemical,  pulp  and  paper  industries,  manufacturing,  automotive  and 

mining);  

•  Midstream and Others (valves, terminals and storage, pipeline and offshore oil and gas);  

•  Public Infrastructure (amusement parks, bridges, ports, construction and building, roads, dams and railways); and 

•  Aerospace and Defense. 

In January 2021, we announced a strategic reorganization. The new streamlined structure supports our global operations 
with greater focus on further improving operational and financial performance through three new operating groups: Inspection 
and Heat Treating Group (the “IHT Group”), Mechanical & Onstream Services group (the “MOS Group”) and Asset Integrity & 
Digital (the “AID Group”). The IHT Group, which is included in the IHT segment, is dedicated to growing its stable nested 
footprint  as  regulatory  compliance  requirements  increase,  expanding  turnaround  activity,  and  diversifying  its  end  markets 
globally, such as through increased investment in the Aerospace business line. The MOS Group, which is included in the MS 
segment, continues to target turnarounds and capital projects, and improve performance, efficiency, and longevity of aging critical 
assets. The MOS Group is primed to grow with the industry recovery led by the high demand of maintenance and call-out work. 
The AID Group, which is included in our Quest Integrity segment, will focus on expanding mechanical and pipeline integrity, 
risk-based  inspection,  remote  visual  inspection,  and  digital  platform.  The  AID  Group  will  also  optimize  our  research  and 
development activities, including product and technology development. These changes had no effect on our reportable segments. 

Significant Factors Impacting Results and Recent Developments 

Our revenues, gross margins and other results of operations can be influenced by a variety of factors in any given period, 
including those described in Cautionary Note Regarding Forward-Looking Statements above and Part 1, Item 1A. “Risk Factors” 
included in this report have caused fluctuations in our results in the past and are expected to cause fluctuations in our results in 
the future. Additional information with respect to certain factors are described below. 

COVID-19  Pandemic  and  Market  Conditions  Update.   In  March  2020,  the  World  Health  Organization  declared  the 
outbreak of COVID-19 as a pandemic, which continues to spread throughout the United States and the rest of the world. Over 
the  past  year,  the  COVID-19  pandemic  and  related  economic  repercussions  created  significant  volatility  and  uncertainty  in 
domestic and international markets including in the markets in which we operate and, as a result, certain clients have responded 
with capital spending budget cuts, cost cutting measures, personnel layoffs, limited facility access, and facility closures among 
other actions. 

Though the impact of COVID-19 and the decline in crude oil prices on our operations has varied by geographic conditions, 
the  applicable  government  mandates  have  adversely  affected  our  workforce  and  operations,  as  well  as  the  operations  of  our 
clients, suppliers and contractors. The ultimate duration and impact on our global operations remains unclear. We expect that our 
results of operations in future periods may continue to be adversely impacted due to the factors noted above. To successfully 
navigate through this unprecedented period, we have continued to focus on the following key priorities: 

•   the safety of our employees and business continuity; 

•   decisive and aggressive actions taken to reduce costs, preserve capacity and manage margins to align our business with 

the near-term decrease in demand for our services; and 

•   our end market revenue diversification strategy. 

To respond to the economic downturn resulting from the COVID-19 pandemic and the drop in oil prices, we initiated a cost 
reduction  and  efficiency  program  during  the  second  quarter  of  2020. All  named  executive  officers  have  voluntarily  taken 
temporary salary reductions ranging from 15% to 20% of their base salary. In addition, we instituted a reduction for certain other 
salaried  employees,  at  lower  percentages,  and  suspended  our  voluntary  match  under  the  executive  deferred  compensation 
retirement  plan  and  our  401(k)  plan.  Further,  our  board  of  directors  voluntarily  agreed  to  a  20%  reduction  of  their  cash 
compensation. These reductions continue into 2021. 

26 

 
 
Under the Coronavirus Aid, Relief and Economic Security Act (the “CARES Act”), we are qualified to defer the employer 
portion of social security taxes incurred through the end of calendar 2020. As of December 31, 2020, we have deferred employer 
payroll taxes of $14.2 million with approximately half of the deferral due in each of 2021 and 2022. We may defer additional 
future employer payroll taxes under the CARES Act. Additionally, other governments in jurisdictions where we operate passed 
legislation  to  provide  employers  with  relief  programs,  which  include  wage  subsidy grants,  deferral  of  certain payroll  related 
expenses  and  tax  payments  and  other  benefits.  We  elected  to  treat  qualified  government  subsidies  from  Canada  and  other 
governments as offsets to the related expenses. As a result, we recognized $9.9 million and $2.4 million as a reduction to operating 
expenses and selling, general and administrative expenses, respectively, during the twelve months ended December 31, 2020. As 
of December 31, 2020, we also deferred certain payroll related expenses and tax payments of $4.6 million under other foreign 
government programs which will be due in 2021 and 2022. 

Goodwill Impairment. As discussed in Note 7 of the consolidated financial statements further below, we recognized a non-
cash goodwill impairment charge during the three months ended March 31, 2020 of $191.8 million for the IHT operating segment. 
These charges were a result of an interim goodwill impairment test that was triggered as a result of certain impairment indicators 
that were present during the quarter, primarily the decline in operating results experienced during the first quarter of 2020 due to 
COVID-19, lower oil prices and related impacts on the IHT operating segment. 

27 

 
Results of Operations 

The following is a comparison of our results of operations for the twelve months ended December 31, 2020 compared to 

December 31, 2019 and for the twelve months ended December 31, 2019 compared to December 31, 2018. 

Year Ended December 31, 2020 Compared to Year Ended December 31, 2019 

The following table sets forth the components of revenue and operating income (loss) from our operations for the years 

ended December 31, 2020 and 2019 (in thousands): 

Revenues by business segment: 

IHT 
MS 
Quest Integrity 

Total revenues 

Operating income (loss): 

IHT1 
MS 
Quest Integrity 
Corporate and shared support services 
Total operating income (loss) 

Interest expense, net 
Loss on debt extinguishment and modification 
Other expense, net 

Loss before income taxes 

Benefit for income taxes 

Net loss 

_________________ 

Twelve Months Ended 
December 31, 

2020 

2019 

Increase 
(Decrease) 

$ 

% 

$ 

$ 

$ 

$ 

$ 

$ 

374,740      $ 
392,484     
85,315     
852,539      $  1,163,314      $ 

512,950      $ 
535,372     
114,992     

(138,210)    
(142,888)    
(29,677)    
(310,775)    

(174,638)     $ 
25,879     
16,474     
(85,077)    
(217,362)     $ 

24,084      $ 
55,385     
28,757     
(110,372)    

(2,146)     $ 

(29,818)    
(2,224)    
(2,514)    
(251,918)     $ 
14,715     
(237,203)     $ 

(29,713)     $ 
(279)    
(715)    
(32,853)     $ 
436     
(32,417)     $ 

(198,722)    
(29,506)    
(12,283)    
25,295     
(215,216)    

(105)    
(1,945)    
(1,799)    
(219,065)    
14,279     
(204,786)    

(26.9) % 
(26.7) % 
(25.8) % 
(26.7) % 

NM2 
(53.3) % 
(42.7) % 
22.9  % 
NM2 

0.0% 
NM2 
(251.6) % 
(666.8) % 
NM2 
(631.7) % 

1 

2 

Includes goodwill impairment charge of $191.8 million for the twelve months ended December 31, 2020. 

NM - Not meaningful. 

Revenues.  Total  revenues  declined  $310.8  million  or  26.7%  from  the  same  period  in  the  prior  year.  Excluding  the 
unfavorable impact of $2.3 million due to foreign currency exchange rate changes, total revenues decreased by $308.5 million, 
IHT revenues decreased by $137.9 million, MS revenues decreased by $141.5 million and Quest Integrity revenues decreased by 
$29.1 million.  Decreased activity levels in IHT, MS and Quest Integrity were primarily due to volumes being negatively impacted 
by the outbreak of COVID-19 and the oversupplied oil market causing certain clients to temporarily close facilities and/or curtail 
operations, resulting in the postponement of client projects and lower demand for our services. Within the oil and gas industry, 
we  expect  refining  utilization  rates  to  gradually  recover  through  2021. Without  the  COVID-19  pandemic  effects,  we  would 
typically benefit for a period of 12 to 18 months following a refining utilization rate drop, however, current market dynamics 
have delayed the demand growth for our products and services. The unfavorable impacts of foreign exchange rate changes are 
primarily due to the strengthening of the U.S. dollar relative to the foreign currencies to which we have exposure during this 
period. 

Operating loss. Overall operating loss was $217.4 million, compared to an operating loss of $2.1 million in the prior year. 
The increase in operating loss was primarily attributable to a non-cash goodwill impairment charge of $191.8 million during the 

28 

 
  
 
  
 
 
 
 
 
  
  
  
 
  
  
  
 
 
  
  
  
 
  
  
  
 
 
  
  
  
first quarter of 2020, which was triggered by the existence of impairment indicators, including the decline in our forecasts as a 
result of the COVID-19 pandemic and the related decline in market conditions in our IHT operating segment. 

Operating loss for the current year includes net expenses totaling $205.2 million that we do not believe are indicative of 

our core operating activities, while the same period in the prior year included $23.3 million of such items. 

The detail of non-core expenses reflected in operating income (loss) are as follows (unaudited): 

Twelve Months Ended December 31, 2020 

Professional fees and other1 

Legal costs2 

Severance charges,net3 
Goodwill impairment charge 
Natural disaster costs4 
Total 

Twelve Months Ended December 31, 2019 

Professional fees and other1 

Legal costs2 

Restructuring and other related charges3 
Total 

______________________ 

IHT 

MS 

  Quest Integrity   

Corporate and 
shared support 
services 

Total 

$ 

$ 

$ 

$ 

—      $ 
—     
1,572     
191,788     
21     
193,381      $ 

—      $ 
—     
249     
249      $ 

—      $ 
—     
3,048     
—     
479     
3,527      $ 

—      $ 
—     
418     
418      $ 

—      $ 
—     
517     
—     
—     
517      $ 

—      $ 
—     
62     
62      $ 

5,062     $ 
1,947    
740    
—    
—    
7,749     $ 

16,448     $ 
5,167    
947    
22,562     $ 

5,062    
1,947   
5,877   
191,788   
500   
205,174    

16,448    
5,167   
1,676   
23,291    

1 

2 

3 

Consists primarily of professional fees and other costs for assessment of corporate and support cost structures. For the twelve months ended December 31, 2020 and 2019, 
includes $3.2 million and $12.3 million, respectively, associated with the OneTEAM program (exclusive of restructuring costs). 

For the twelve months ended December 31, 2020, primarily relates to accrued costs due to international legal and internal control review matters. For the twelve months ended 
December 31, 2019, primarily relates to accrued costs due to the resolution of a legal matter. 

For the twelve months ended December 31, 2020 and twelve months ended December 31, 2019, includes $3.4 million and $1.7 million of severance charges associated with the 
OneTEAM program, including international restructuring under the OneTEAM program. For the twelve months ended December 31, 2020, $2.5 million in other severance 
charges were due to the impact of COVID-19. 

4 

Amount represents the insurance deductible amount for hurricane damage incurred during the period. 

The detail of operating income (loss) excluding non-core expenses are as follow (unaudited): 

Twelve Months Ended 
December 31, 

2020 

2019 

Increase 
(Decrease) 

$ 

% 

Operating income (loss), excluding non-core expenses: 

IHT 
MS 
Quest Integrity 
Corporate and shared support services 

Total operating income (loss), excluding non-core 
expenses 

$ 

18,743      $ 
29,406     
16,991     
(77,328)    

24,333      $ 
55,803     
28,819     
(87,810)    

(5,590)    
(26,397)    
(11,828)    
10,482     

(23.0) % 
(47.3) % 
(41.0) % 
11.9  % 

$ 

(12,188)     $ 

21,145      $ 

(33,333)    

(157.6) % 

Excluding the impact of non-core expenses, the overall decrease in operating income is primarily attributable to our MS 
and Quest Integrity segments, which experienced a decrease in operating income of $26.4 million and $11.8 million, respectively. 
The lower operating income in MS and Quest Integrity reflects lower activity levels due to a decline in market conditions as a 
result of the COVID-19 pandemic and the decline in oil prices. These movements were partially offset by a decrease in corporate 
and shared support service expenses of $10.5 million, which was driven primarily by lower payroll and noncash compensation 
expenses. 

Other (income) expense, net. Other expense, net increased $1.8 million, or 252%, from the same period in the prior year, 
primarily from foreign currency transaction losses in the current year compared to the prior year. Foreign currency transaction 

29 

 
 
 
 
 
 
 
  
  
  
  
 
 
 
 
 
 
 
 
  
  
  
  
 
 
 
 
 
  
 
  
 
 
 
 
 
  
  
  
 
  
  
  
losses in the current year period reflect the effects of fluctuations in the U.S. Dollar relative to the foreign currencies to which we 
have exposure. Other expense, net also include certain components of our net periodic pension cost (credit). 

Loss  on  debt  extinguishment  and  modification.  In  December  2020,  we  entered  into  lending  arrangements,  repaid  all 
amounts  outstanding  under our  prior  credit facility  (the  “Credit  Facility”)  and  retired $136.9 million  par  value of our  5.00% 
Convertible Senior Notes due 2023 (the “Notes”).  In connection with these transactions, we recognized a loss of $2.2 million, 
comprised of approximately $4.4 million in unamortized debt issuance costs on the Credit Facility and expenses associated with 
the extinguishment of the Notes, partially offset by a $2.2 million gain on extinguishment of the Notes.  See further discussion of 
our debt in Note 10. Long-term debt, derivatives and letters of credit to our consolidated financial statements included in this 
report. The write-off of debt issuance costs of $0.3 million for the year ended December 31, 2019 was associated with a reduction 
in capacity of the revolving portion of the Credit Facility in July 2019. 

Taxes. The benefit for income tax was $14.7 million on the pre-tax loss from continuing operations of $251.9 million in 
the current year compared to the benefit for income tax of $0.4 million on pre-tax loss from continuing operations of $32.9 million 
in the prior year. The effective tax rate was a benefit of 5.8% for the year ended December 31, 2020 and a benefit of 1.3% for the 
year ended December 31, 2019.The higher effective rate benefit in 2020 is primarily attributable to the tax benefit related to the 
goodwill impairment loss taken during the year, a portion of which is not deductible for tax purposes, and tax benefits recorded 
as a result of certain provisions within the CARES Act, enacted on March 27, 2020.  The rate was also positively impacted by a 
decrease  in  valuation  allowance  on  the  expected  realizability  of  the  Company’s  deferred  tax  assets  for  net  operating  loss 
carryforwards  in  certain  foreign  jurisdictions  in  which  the  Company  operates.  These  benefits  were  offset  by  an  increase  in 
valuation allowance on the expected realizability of the Company’s deferred tax assets for federal and state tax net operating loss 
carryforwards. The CARES Act was enacted as a stimulus package to mitigate the negative financial impact of the COVID-19 
pandemic on the economy. A provision in the CARES Act allows for the carryback of net operating losses generated in certain 
tax years, which were previously only allowed to be carried forward, to recover income taxes paid at a higher statutory tax rate 
than the rate under current law. A tax benefit in the amount of $7.3 million was recorded during the year related to the carryback 
of net operating losses. 

Year Ended December 31, 2019 Compared to Year Ended December 31, 2018 

The following table sets forth the components of revenue and operating income (loss) from our operations for the years 

ended December 31, 2019 and 2018 (in thousands):  

Revenues by business segment: 

IHT 
MS 
Quest Integrity 

Total 

Operating income (loss): 

IHT 
MS 
Quest Integrity 
Corporate and shared support services 

Total 

Twelve Months Ended 
December 31, 

2019 

2018 

Increase 
(Decrease) 

$ 

% 

$ 

512,950      $ 
535,372     
114,992     

617,378      $ 
532,365     
97,186     

$  1,163,314      $  1,246,929      $ 

(104,428)    
3,007     
17,806     
(83,615)    

$ 

$ 

24,084      $ 
55,385     
28,757     
(110,372)    

(2,146)     $ 

37,329      $ 
6,323     
20,138     
(102,751)    
(38,961)     $ 

(13,245)    
49,062     
8,619     
(7,621)    
36,815     

(16.9) % 
0.6  % 
18.3  % 
(6.7) % 

(35.5) % 
775.9  % 
42.8  % 
(7.4) % 
94.5  % 

Revenues. Total revenues declined $83.6 million or 6.7% from the same period in the prior year. Excluding the unfavorable 
impact of $11.8 million due to foreign currency exchange rate changes, total revenues decreased by $71.8 million, IHT revenues 
decreased by $101.7 million, MS revenues increased by $10.9 million and Quest Integrity revenues increased by $19.0 million. 

30 

 
  
 
  
 
 
 
 
 
  
  
  
 
  
  
  
 
 
  
  
  
 
  
  
  
The unfavorable impacts of foreign exchange rate changes are primarily due to the strengthening of the U.S. dollar relative to the 
Euro, the British Pound, the Canadian dollar and the Australian dollar. Decreased activity levels in IHT were associated with 
volume declines due to regional competitive pressures along the U.S. Gulf Coast, deliberate market share loss due to a continued 
focus on pricing discipline, Canadian end-market challenges and some weather related impacts. Also contributing to the decrease 
was the loss of revenue from certain under-performing businesses in IHT that closed down in late 2018. For MS, revenue increased 
primarily due to higher on-stream services. Within Quest Integrity, the increase in revenue is primarily the result of higher demand 
for Quest Integrity’s proprietary services and tools as well as growth from certain geographic expansion. 

Operating income (loss). Overall operating loss was $2.1 million, compared to an operating loss of $39.0 million in the 
year  ended  December  31,  2018.  The  overall  decrease  in  operating  loss  is  primarily  attributable  to  the  MS  segment,  which 
experienced an increase in operating income of $49.1 million. Additionally, operating income for Quest Integrity increased by 
$8.6  million.  Partially  offsetting  these  improvements  was  the  decrease  in  operating  income  in  IHT  of  $13.2  million  and  the 
increase in corporate and shared support service expenses of $7.6 million. 

Operating income (loss) for the year ended December 31, 2019 included net expenses totaling $23.3 million that we do not 
believe are indicative of our core operating activities, while the same period in the prior year included $33.9 million of such items, 
as detailed by segment in the table below (in thousands): 

Expenses reflected in operating income (loss) that are not indicative of our core operating activities (unaudited): 

Twelve Months Ended December 31, 2019 

Professional fees and other1 

Legal costs2 

Restructuring and other related charges3 
Total 

Twelve Months Ended December 31, 2018 

Professional fees and other1 

Legal costs2 

Restructuring and other related charges3 
Revaluation of contingent consideration 
Asset write-offs and disposals 
Implementation of the new Enterprise Resource Planning 
system 
Total 

______________________ 

IHT 

MS 

  Quest Integrity   

Corporate and 
shared support 
services 

Total 

$ 

$ 

$ 

$ 

—      $ 
—     
249     
249      $ 

1,086      $ 
—     
2,995     
—     
—     
—     
4,081      $ 

—      $ 
—     
418     
418      $ 

315      $ 
—     
2,514     
—     
1,429     
—     
4,258      $ 

—      $ 
—     
62     
62      $ 

—      $ 
—     
418     
—     
—     
—     
418      $ 

16,448      $ 
5,167     
947     
22,562      $ 

22,419      $ 
2,000      $ 
800     
(202)    
—     
87     
25,104      $ 

16,448    
5,167    
1,676    
23,291    

23,820    
2,000    
6,727    
(202)   
1,429    
87    
33,861    

1 

2 

3 

Consists  primarily  of  professional  fees  and  other  costs  for  assessment  of  corporate  and  support  cost  structures,  acquired  business  integration,  natural  disaster  costs  and 
transition/severance costs associated with certain executive leadership changes. For the twelve months ended December 31, 2019 and 2018, includes $12.3 million and $15.5 
million, respectively, associated with the OneTEAM program (exclusive of restructuring costs). 

For the twelve months ended December 31, 2019, primarily relates to accrued costs due to resolutions of certain legal matters. For the twelve months ended December 31, 2018, 
relates to intellectual property legal defense costs associated with Quest Integrity. 

Relates to restructuring costs incurred associated with the OneTEAM program. See Note 16 to the consolidated financial statements for additional information. 

Excluding the impact of these identified items in both periods, operating loss changed favorably by $26.2 million, consisting 
of  increased  operating  income  in  MS  and  Quest  Integrity  of  $45.2  million  and  $8.3  million,  respectively,  partially  offset  by 
decreased operating income in IHT of $17.1 million and an increase in corporate and shared support services expenses of $10.2 
million. The higher operating income in MS is primarily due to improvements in project execution pricing and cost. Additionally, 
MS incurred $12.4 million of amortization expense in 2018 due to the accelerated amortization of the Furmanite trade name 
intangible asset. Management determined that, as a result of initiatives to consolidate branding, the useful life of Furmanite trade 
name  intangible  asset  was  not  expected  to  extend  beyond  December  31,  2018.  We  accounted  for  the  change  in  useful  life 
prospectively  effective  January  1,  2018  and  amortized  the  remaining  balance  over  2018,  which  resulted  in  the  incremental 
amortization  expense  in  2018. Within  Quest  Integrity,  the  higher  operating  income  reflects  both  higher  activity  levels  and  a 
favorable project mix. The lower operating income in IHT reflects lower activity levels due to a decline in market conditions. 

31 

 
 
 
 
 
 
   
   
   
  
 
 
 
 
 
 
   
   
   
  
 
 
 
 
 
 
 
The  operating  loss  increase  in  corporate  and  shared  support  services  was  driven  by  corporate  cost  increases  in  technology 
expenses, labor costs and conclusion of certain legal settlements offset by lower non-cash compensation costs. 

Interest expense. Interest expense decreased from $30.9 million in the prior year to $29.7 million in the current year. The 

decrease is primarily due to a lower overall debt balances outstanding. 

Loss on debt extinguishment and modification. The write-off of debt issuance costs of $0.3 million for the year ended 

December 31, 2019 was associated with a reduction in capacity of the revolving portion of the Credit Facility in July 2019. 

Loss on convertible debt embedded derivative. For the twelve months ended December 31, 2018, we recorded a loss of 
$24.8 million associated with the increase in fair value of our convertible debt embedded derivative liability. The loss recognized 
during this period is primarily attributable to the increase in our stock price during the period. As discussed further in Note 10 to 
the consolidated financial statements, in accordance with ASC 815-15, we recorded a loss to adjust the embedded derivative 
liability to its fair value as of May 17, 2018 and then reclassified the balance of $45.4 million to stockholders’ equity in the second 
quarter of 2018. As a result of this reclassification, the embedded derivative liability is no longer marked to fair value each period. 

Other (income) expense, net. Non-operating results include foreign currency transaction losses of $0.5 million for the year 
ended December 31, 2019 compared to foreign currency transaction losses of $1.7 million in the same period last year.  The 
foreign currency transaction losses in both periods reflect the effects of fluctuations in the U.S. Dollar relative to the currencies 
to which we have exposure, including but not limited to, the Brazilian Real, British Pound, Canadian Dollar, Euro, Australian 
Dollar, New Zealand Dollar, Norwegian Kroner, Malaysian Ringgit, Mexican Peso and Singapore Dollar. Non-operating results 
also include certain components of our net periodic pension cost (credit). 

Taxes. The benefit for income tax was $0.4 million on the pre-tax loss from continuing operations of $32.9 million in the 
current year compared to the benefit for income tax of $31.1 million on pre-tax loss from continuing operations of $94.2 million 
in the prior year. The effective tax rate was a benefit of 1.3% for the year ended December 31, 2019 and a benefit of 33.0% for 
the year ended December 31, 2018. The lower effective rate benefit in 2019 is primarily attributable to an increase in valuation 
allowance on the expected realizability of our deferred tax assets for federal, foreign and state tax net operating loss carryforwards. 

Non-GAAP Financial Measures and Reconciliations 

We  use  supplemental  non-GAAP  financial  measures  which  are  derived  from  the  consolidated  financial  information 
including adjusted net income (loss); adjusted net income (loss) per diluted share, earnings before interest and taxes (“EBIT”); 
adjusted EBIT (defined below); adjusted earnings before interest, taxes, depreciation and amortization (“adjusted EBITDA”) and 
free cash flow to supplement financial information presented on a GAAP basis.  

We  define  adjusted  net  income  (loss),  adjusted  net  income  (loss)  per  diluted  share  and  adjusted  EBIT  to  exclude  the 
following items: costs associated with our OneTEAM program, non-routine legal costs and settlements, restructuring charges, 
certain severance charges, goodwill impairment charges, loss on debt extinguishment and certain other items that we believe are 
not indicative of core operating activities. Beginning in the third quarter of 2020, we have modified our presentation of non-
GAAP financial measures to reconcile net income (loss) to consolidated adjusted EBIT and EBITDA. Consolidated adjusted 
EBIT, as defined by us, excludes the costs excluded from adjusted net income (loss) as well as income tax expense (benefit), 
interest  charges,  foreign  currency  (gain)  loss,  and  items  of  other  (income)  expense.  Consolidated  adjusted  EBITDA  further 
excludes from consolidated adjusted EBIT depreciation, amortization and non-cash share-based compensation costs. Segment 
adjusted EBIT is equal to segment operating income (loss) excluding costs associated with our OneTEAM program, non-routine 
legal  costs  and  settlements,  restructuring  charges,  goodwill  impairment  charges  and  certain  other  items  as  determined  by 
management. Segment adjusted EBITDA further excludes from segment adjusted EBIT depreciation, amortization, and non-cash 
share-based compensation costs. Consolidated adjusted EBITDA margin is defined as consolidated adjusted EBITDA divided by 
revenue. Free cash flow is defined as net cash provided by (used in) operating activities minus capital expenditures. 

Management believes these non-GAAP financial measures are useful to both management and investors in their analysis 
of our financial position and results of operations. In particular, adjusted net income (loss), adjusted net income (loss) per diluted 
share,  consolidated  adjusted  EBIT,  and  consolidated  adjusted  EBITDA  are  meaningful  measures  of  performance  which  are 

32 

 
commonly used by industry analysts, investors, lenders and rating agencies to analyze operating performance in our industry, 
perform  analytical  comparisons,  benchmark  performance  between  periods,  and  measure  our  performance  against  externally 
communicated targets. Our segment adjusted EBIT and segment adjusted EBITDA is also used as a basis for the Chief Operating 
Decision Maker to evaluate the performance of our reportable segments. Free cash flow is used by our management and investors 
to analyze our ability to service and repay debt and return value directly to stakeholders. 

Non-GAAP measures have important limitations as analytical tools, because they exclude some, but not all, items that 
affect net earnings and operating income. These measures should not be considered substitutes for their most directly comparable 
U.S. GAAP financial measures and should be read only in conjunction with financial information presented on a GAAP basis. 
Further, our non-GAAP financial measures may not be comparable to similarly titled measures of other companies who may 
calculate  non-GAAP  financial  measures  differently,  limiting  the usefulness  of  those  measures  for  comparative  purposes. The 
liquidity  measure  of  free  cash  flow  does  not  represent  a  precise  calculation  of  residual  cash  flow  available  for  discretionary 
expenditures. Reconciliations of each non-GAAP financial measure to its most directly comparable GAAP financial measure are 
presented below. 

The  following  tables  set  forth  the  reconciliation  of  Adjusted  Net  Income  (Loss),  EBIT  and  EBITDA  to  their  most 

comparable GAAP financial measurements: 

33 

 
TEAM, INC. AND SUBSIDIARIES 
RECONCILIATION OF NON-GAAP FINANCIAL MEASURES 
(unaudited, in thousands except per share data) 

Adjusted Net Income (Loss): 

Net loss 
Professional fees and other1 
Legal costs2 
Severance charges, net3 
Natural disaster costs4 
Loss on debt extinguishment 
Goodwill impairment charge 
Tax impact of adjustments and other net tax items5 

Adjusted net loss 
Adjusted net loss per common share: 

Basic and diluted 

Consolidated Adjusted EBIT and Adjusted EBITDA: 

Net loss 
Provision (benefit) for income taxes 
Interest expense, net 
Foreign currency loss (gain)7 
Pension expense (credit)6 
Loss on debt extinguishment and modification 
Professional fees and other1 
Legal costs2 
Severance charges, net3 
Natural disaster costs4 
Goodwill impairment charge 

Consolidated Adjusted EBIT 

Depreciation and amortization 

Amount included in operating expenses 
Amount included in SG&A expenses 

Total depreciation and amortization 
Non-cash share-based compensation costs 

Consolidated Adjusted EBITDA 

Net loss margin 
Consolidated Adjusted EBITDA margin 

Free Cash Flow: 

Cash provided by (used in) operating activities 
Capital expenditures 

Free Cash Flow 

____________________________________ 

Three Months Ended 
December 31, 

2020 

2019 

Twelve Months Ended 
December 31, 

2020 

2019 

(14,875)     $ 
1,076     
21     
876     
—     
2,224     
—     
(881)    
(11,559)     $ 

(7,234)     $ 
3,375     
1,583     
1,240     
—     
—     
—     
(1,301)    
(2,337)     $ 

(237,203)     $ 
5,062     
1,947     
5,877     
500     
2,224     
191,788     
(16,491)    
(46,296)     $ 

(32,417)   
16,448    
5,167    
1,676    
—    
—    
—    
(4,891)   
(14,017)   

(0.38)     $ 

(0.08)     $ 

(1.51)     $ 

(0.46)   

(14,875)     $ 
1,097     
7,971     
1,117     
137     
2,224     
1,076     
21     
876     
—     
—     
(356)    

5,588     
5,611     
11,199     
2,234     
13,077      $ 
(7.2) %  
6.3  %  

32,599      $ 
(3,274)    
29,325      $ 

(7,234)     $ 
2,774     
7,334     
129     
215     
—     
3,375     
1,583     
1,240     
—     
—     
9,416     

6,059     
6,300     
12,359     
1,385     
23,160      $ 
(2.5) %  
8.0  %  

25,817      $ 
(5,836)    
19,981      $ 

(237,203)     $ 
(14,715)    
29,818     
2,758     
(244)    
2,224     
5,062     
1,947     
5,877     
500     
191,788     
(12,188)    

23,105     
22,803     
45,908     
6,307     
40,027      $ 
(27.8) %  
4.7  %  

52,764      $ 
(19,958)    
32,806      $ 

(32,417)   
(436)   
29,713    
517    
198    
279    
16,448    
5,167    
1,676    
—    
—    
21,145    

24,816    
24,243    
49,059    
10,055    
80,259    
(2.8) % 
6.9  % 

58,836    
(29,035)   
29,801    

  $ 

  $ 

  $ 

  $ 

  $ 

  $ 

  $ 

1 

2 

3 

For the three and twelve months ended December 31, 2020, includes $0.6 million and $3.2 million, respectively, associated with the OneTEAM program (exclusive 
of restructuring costs). For the three and twelve months ended December 31, 2019, includes $2.5 million and $12.3 million, respectively, associated with the OneTEAM 
program (exclusive of restructuring costs). 

For the three and twelve months ended December 31, 2020, primarily relates to costs associated with international legal and internal control review matters. For the 
three and twelve months ended December 31, 2019, primarily relates to resolution of a legal matter. 

For the three months ended December 31, 2020, there were no severance charges associated with the OneTEAM program and for the twelve months ended December 
31, 2020, $3.4 million, are severance charges associated with the OneTEAM program. For the three and twelve months ended December 31, 2020, $0.9 million and 
$2.5 million respectively, in severance charges were due to the impact of COVID-19. For the three and twelve months ended December 31, 2019, severance charges 
are associated with the OneTEAM program. 

34 

 
 
 
 
 
 
 
 
 
 
   
   
   
   
   
   
   
   
 
 
 
 
 
 
 
 
   
   
   
   
   
   
   
   
 
   
   
   
   
   
   
   
   
 
 
 
 
 
 
 
 
 
 
 
 
   
   
   
 
 
 
 
 
 
   
   
   
   
 
 
 
   
   
   
   
   
   
   
   
 
4 

5 

6 

7 

Amount represents the insurance deductible for hurricane damage incurred for the three and twelve months ended December 31, 2020.   

Represents the tax effect of the adjustments at an assumed marginal tax rate of 21% for the three and twelve months ended December 31, 2020 and 2019 except for 
the adjustment of the goodwill impairment charge for which the actual tax impact was used. 

Represents pension expense (credit) for the U.K. pension plan based on the difference between the expected return on plan assets and the cost of the discounted 
pension liability. The pension plan has had no new participants added since the plan was frozen in 1994 and accruals for future benefits ceased in connection with a 
plan curtailment in 2013. 
Represents foreign currency gain/loss. For prior periods, includes other nominal fees. 

TEAM, INC. AND SUBSIDIARIES 
RECONCILIATION OF NON-GAAP FINANCIAL MEASURES (Continued) 
(unaudited, in thousands) 

Segment Adjusted EBIT and Adjusted EBITDA: 
IHT 

Operating income (loss) 
Severance charges, net1 
Natural disaster costs2 
Goodwill impairment charge 

Adjusted EBIT 

Depreciation and amortization 

Adjusted EBITDA 

MS 

Operating income 
Severance charges, net1 
Natural disaster costs2 
Adjusted EBIT 

Depreciation and amortization 

Adjusted EBITDA 

Quest Integrity 

Operating income 
Severance charges, net1 
Adjusted EBIT 

Depreciation and amortization 

Adjusted EBITDA 

Corporate and shared support services 

Net loss 
Provision (benefit) for income taxes 
Interest expense, net 
Loss on debt extinguishment and modification 
Foreign currency loss (gain)6 
Pension expense (credit)3 
Professional fees and other4 
Legal costs5 
Severance charges, net1 
Adjusted EBIT 

Depreciation and amortization 
Non-cash share-based compensation costs 

Adjusted EBITDA 

___________________ 

Three Months Ended 
December 31, 

Twelve Months Ended 
December 31, 

2020 

2019 

2020 

2019 

  $ 

  $ 

  $ 

  $ 

  $ 

  $ 

  $ 

  $ 

5,052       $ 
446      
—      
—      
5,498      
3,553      
9,051       $ 

5,377       $ 
55      
—      
5,432      
5,457      
10,889       $ 

6,673       $ 
191      
6,864      
845      
7,709       $ 

(31,977)      $ 
1,097      
7,971      
2,224     
1,117      
137      
1,076      
21      
184      
(18,150)     
1,344      
2,234      
(14,572)      $ 

6,226      $ 
121     
—     
—     
6,347     
4,323     
10,670      $ 

13,663      $ 
301     
—     
13,964     
5,492     
19,456      $ 

10,667      $ 
—     
10,667     
824     
11,491      $ 

(37,790)     $ 
2,774     
7,334     
—     
129     
215     
3,375     
1,583     
818     
(21,562)    
1,720     
1,385     
(18,457)     $ 

(174,638)      $ 
1,572      
21      
191,788      
18,743      
14,891      
33,634       $ 

25,879       $ 
3,048      
479      
29,406      
21,854      
51,260       $ 

16,474       $ 
517      
16,991      
3,587      
20,578       $ 

(104,918)      $ 
(14,715)     
29,818      
2,224     
2,758      
(244)     
5,062      
1,947      
740      
(77,328)     
5,576      
6,307      
(65,445)      $ 

24,084    
249    
—    
—    
24,333    
17,616    
41,949    

55,385    
418    
—    
55,803    
21,835    
77,638    

28,757    
62    
28,819    
3,557    
32,376    

(140,643)   
(436)   
29,713    
279    
517    
198    
16,448    
5,167    
947    
(87,810)   
6,051    
10,055    
(71,704)   

1 

Relates to severance charges incurred associated with the OneTEAM program, including international restructuring under the OneTEAM program for the three and 
twelve months ended December 31, 2020 and 2019. Also includes severance charges due to the impact of COVID-19 for the three and twelve months ended December 
31, 2020. 

35 

 
 
   
   
 
 
 
 
 
 
 
 
 
   
   
   
   
   
   
   
   
 
   
   
   
   
   
   
   
   
 
 
 
 
 
 
   
   
   
   
   
   
   
   
 
 
 
 
 
   
   
   
   
   
   
   
   
 
 
 
 
   
   
   
   
   
   
   
   
 
 
 
 
 
 
 
 
 
 
 
2 

3 

4 

5 

6 

Amount represents the insurance deductible for hurricane damage incurred for the three months and twelve months ended December 31, 2020. 

Represents pension expense (credit) for the U.K. pension plan based on the difference between the expected return on plan assets and the cost of the discounted 
pension liability. The pension plan has had no new participants added since the plan was frozen in 1994 and accruals for future benefits ceased in connection with a 
plan curtailment in 2013. 
For the three and twelve months ended December 31, 2020, includes $0.6 million and $3.2 million, respectively, associated with the OneTEAM program (exclusive 
of restructuring costs). For the three and twelve months ended December 31, 2019, includes $2.5 million and $12.3 million, respectively, associated with the OneTEAM 
program (exclusive of restructuring costs). 

For the three and twelve months ended December 31, 2020, primarily relates to costs associated with international legal and internal control review matters. For the 
three and twelve months ended December 31, 2019, primarily relates to resolution of a legal matter. 

Represents foreign currency gain/loss. For prior periods, includes other nominal fees. 

Liquidity and Capital Resources 

Financing for our operations consists primarily of our ABL Facility (defined below) and cash flows attributable to our 
operations, which we believe are sufficient to satisfy our anticipated cash requirements for our existing operations for at least the 
next twelve months. Our long-term liquidity needs primarily relate to debt service requirements. From time to time, we may 
experience  periods  of  weakness  in  the  industries  in  which  we  operate,  with  activity  levels  below  historical  levels.  These 
conditions, depending on their duration and severity, have the potential to adversely impact our operating cash flows. Since the 
oil and gas market downturn and outbreak of COVID-19 in the United States beginning in March 2020, we have maintained a 
continuous  process  of  actively  managing  our  strategy,  operations  and  resources  to  changing  market  conditions.  We  have 
implemented  workforce  furloughs,  reduced  personnel  compensation,  reduced  headcount,  eliminated  all  non-essential  costs, 
lowered  capital  expenditure  budgets  by  more  than  30%  and  reviewed  all  business  operations  within  the  evolving  market 
conditions amongst other initiatives. Additionally, when the COVID-19 pandemic and oil and gas industry downturn depressed 
commodity prices beginning in March 2020, our active management actions helped ensure adequate available liquidity resources 
for the foreseeable future. We intend to continue managing the business to the new market realities to ensure our access to capital 
remains sufficient. We periodically explore alternative financing to improve our balance sheet and liquidity or in the event that 
existing  liquidity  sources  are no  longer  sufficient  for  our  capital  requirements. Any  such  financing  could be  on  substantially 
different and more onerous terms than those of our ABL Facility, including with respect to interest rates, financial and other 
covenants and required collateral, and could include an equity component, which would be dilutive to our shareholders. However, 
there can be no assurance that such financing would be available on terms acceptable to us, if at all. From time to time, we may 
also seek to retire, repurchase or exchange our Notes in open market purchases or privately negotiated transactions dependent 
upon market conditions, liquidity, and contractual obligations and other factors. 

ABL Facility. On December 18, 2020, we entered into an asset-based credit agreement (the “ABL Facility”) led by Citibank, 
N.A.,  as  agent,  which  provides  for  available  borrowings  up  to  $150  million.   The ABL  Facility  matures  and  all  outstanding 
amounts become due and payable on December 18, 2024. However, if our Notes, which mature on August 1, 2023, have an 
aggregate principal amount of $50 million or more outstanding 120 days prior to their maturity date (the “Trigger Date”), or if 
there are Notes in an aggregate principal amount of less than $50 million outstanding and we do not have sufficient availability 
of more than 20% under the ABL Facility on the Trigger Date, the ABL Facility will terminate on the Trigger Date. The ABL 
Facility  includes  a  $50  million  sublimit  for  letters  of  credit  issuance  and  $35  million  sublimit  for  swingline  borrowings.  
Additionally, subject to certain conditions, including obtaining additional commitments, the ABL Facility may be increased by 
an amount not to exceed $50 million.  

Our obligations under the ABL Facility are guaranteed by certain of our direct and indirect subsidiaries, as set forth in the 
ABL Facility agreement.  The ABL Facility is secured on a first priority basis by, among other things, our accounts receivable, 
deposit accounts, securities accounts and inventory, including those of our direct and indirect subsidiary guarantors, and on a 
second priority basis by substantially all other assets of our direct and indirect subsidiary guarantors. Borrowing availability under 
the ABL Facility is based on a percentage of the value of accounts receivable and inventory, reduced for certain reserves. 

Borrowings under the ABL Facility bear interest through maturity at a variable rate based upon, at our option, an annual 
rate of either a base rate (“Base Rate”) or a LIBOR rate, plus an applicable margin.  The Base Rate is defined as a fluctuating 
interest rate equal to the greatest of (i) the federal funds rate plus 0.50%, (ii) Citibank, N.A.’s prime rate, and (iii) the one-month 
LIBOR rate plus 1.00%.  Depending on the amount of average excess availability, the applicable margin is between 1.75% to 

36 

 
 
 
2.25% for Base Rate borrowings with a 1.75% Base Rate floor and between 2.75% and 3.25% for LIBOR rate borrowings with 
a 0.75% LIBOR rate floor.  Interest is payable either (i) monthly for Base Rate borrowings or (ii) the last day of the interest period 
for LIBOR rate borrowings, as set forth in the ABL Facility agreement. The fee for undrawn amounts ranges from 0.375% to 
0.5%, depending on usage and are due quarterly. 

The ABL Facility contains customary conditions to borrowings, events of default and covenants, including, but not limited 
to, covenants that restrict our ability to sell assets, makes changes to the nature of our business, engage in mergers and acquisitions, 
incur, assume or permit to exist additional indebtedness and guarantees, create or permit to exist liens, pay dividends, issue equity 
instruments, make distribution or redeem or repurchase capital stock.  In the event that our excess availability is less than the 
greater of (i) $15.0 million and (ii) 10.00% of the lesser of (1) the current borrowing base and (2) the commitments under the 
ABL Facility then in effect, a consolidated fixed charge coverage ratio of at least 1.00 to 1.00 must be maintained.  Upon the 
occurrence  of  certain  events  of  default,  an  additional  2.0%  interest  maybe  required  on  the  outstanding  loans  under  the ABL 
Facility.  

At December 31, 2020, we had $24.6 million of cash on hand and approximately $59.5 million of available borrowing 
capacity under the ABL Facility. Direct and incremental costs associated with the issuance of the ABL Facility were approximately 
$3.3 million and were capitalized as debt issuance costs. These costs are being amortized on a straight-line basis over the term of 
the ABL Facility. 

Atlantic Park Term Loan. On December 18, 2020, we also entered into a credit agreement with Atlantic Park Strategic 
Capital Fund, L.P., as agent, and APSC Holdco II, L.P. (“APSC”), as lender, pursuant to which we borrowed a $250.0 million 
term loan (the “Term Loan”). The Term Loan was issued with a 3% original issuance discount (“OID”), such that total proceeds 
received were $242.5 million. The Term Loan matures, and all outstanding amounts become due and payable on December 18, 
2026. However, certain conditions could result in an earlier maturity, including if the Notes have an aggregate principal amount 
outstanding of $50 million or more on the Trigger Date, in which case the Term Loan will terminate on the Trigger Date. As set 
forth in the Term Loan agreement, the Term Loan is secured by substantially all assets, other than those secured on a first lien 
basis by the ABL Facility, and we may increase the Term Loan by an amount not to exceed $100 million. 

The Term Loan bears interest through maturity at a variable rate based upon, at our option, an annual rate of either a Base 
rate or a LIBOR rate, plus an applicable margin.  The Base rate is defined as a fluctuating interest rate equal to the greatest of (i) 
the federal funds rate plus 0.50%, (ii), the prime rate as specified in the Term Loan agreement, and (iii) one-month LIBOR rate 
plus 1.00%. The applicable margin is defined as a rate of 6.50% for Base rate borrowings with a 2.00% Base rate floor and 7.50% 
for LIBOR rate borrowings with a 1.00% LIBOR rate floor.  Interest is payable either (i) monthly for Base rate borrowings or (ii) 
the last day of the interest period for LIBOR rate borrowings, as set forth in the Term Loan agreement. The loans under the Term 
Loan were issued with an original issue discount of 3.00%, and are, in whole or in part, prepayable any time and from time to 
time, at a prepayment premium (including a make whole during the first two years) specified in the Term Loan agreement (subject 
to certain exceptions), plus accrued and unpaid interest. The effective interest rate on the Term Loan at December 31, 2020 was 
12.06%. 

The  Term  Loan  contains  customary  payment  penalties,  events  of  default  and  covenants,  including  but  not  limited  to, 
covenants that restrict our ability to sell assets, make changes to the nature of our business, engage in mergers or acquisitions, 
incur  additional  indebtedness  and  guarantees,  pay  dividends,  issue  equity  instruments  and  make  distributions  or  redeem  or 
repurchase capital stock.  

Commencing with the fiscal quarter ending March 31, 2022, we are also required to maintain a net leverage ratio of less 
than or equal to 7.00 to 1.00, calculated quarterly on a trailing twelve-month basis. In addition, our capital expenditures may not 
exceed $33.0 million during any four fiscal quarter period, provided that this covenant will not apply if the total net leverage ratio 
is less than or equal to 4.00 to 1.00 at the end of the second and fourth quarter of each year. 

Our ability to maintain compliance with the financial covenants is dependent upon our future operating performance and 
future financial condition, both of which are subject to various risks and uncertainties. The effects of the COVID-19 pandemic 
and the decline in oil and gas end markets could have a significant adverse effect on our financial position and business condition, 
as well as our clients and suppliers. Additionally, these events may, among other factors, impact our ability to generate cash flows 

37 

 
from operations, access the capital markets on acceptable terms or at all, and affect our future need or ability to borrow under our 
ABL Facility. In addition to our current sources of funding our business, the effects of such events may impact our liquidity or 
our need to revise our allocation or sources of capital, implement further cost reduction measures and/or change our business 
strategy. Although the COVID-19 pandemic and decline in the oil and gas end markets could have a broad range of effects on our 
liquidity sources, the effects will depend on future developments and cannot be predicted at this time. 

In order to secure our casualty insurance programs, we are required to post letters of credit generally issued by a bank as 
collateral. A letter of credit commits the issuer to remit specified amounts to the holder, if the holder demonstrates that we failed 
to meet our obligations under the letter of credit. If this were to occur, we would be obligated to reimburse the issuer for any 
payments the issuer was required to remit to the holder of the letter of credit. We were contingently liable for outstanding stand-
by letters of credit totaling $19.5 million at December 31, 2020 and $20.5 million at December 31, 2019. Outstanding letters of 
credit reduce amounts available under our ABL Facility and are considered as having been funded for purposes of calculating our 
financial covenants. 

Use of Proceeds and Debt Issuance Costs. Direct and incremental costs associated with the issuance of the Term Loan 
were  approximately  $5.1  million  and  were  capitalized  as  debt  issuance  costs.  The  debt  issuance  costs  and  the  OID  will  be 
amortized using the effective interest method over the term of the Term Loan.   

We used a portion of the proceeds from the Term Loan, totaling approximately $128.8 million, to repay all borrowings, 
including accrued interest, outstanding under our Credit Facility. The Credit Facility, which was comprised of a revolver and term 
loan, was retired. Unamortized costs associated with the Credit Facility were $2.2 million at time of repayment and were expensed 
as loss on debt extinguishment. 

We retired $136.9 million par value of our Notes for $135.5 million, excluding accrued interest, using proceeds from the 
Term Loan and borrowings under the ABL Facility. ASC 470 requires that the fair value of consideration transferred at settlement 
be allocated between the debt component and equity component of the Notes.  To determine the fair value of the debt component 
of the Notes, we measured the fair value of a similar debt instrument without an associated conversion feature. The remaining 
fair value was allocated to the equity component of the Notes. The amounts allocated to the debt and equity components were in 
accordance with ASC 470 and ASC 815, Derivatives and Hedging (“ASC 815”). We determined the fair value of the retired Notes 
was $121.8 million at extinguishment, with the remaining consideration of $13.7 million allocated to the equity component. The 
carrying amount of the retired Notes at extinguishment, net of unamortized discount and debt issuance costs was $124.0 million.  
Therefore, in connection with the retirement of the Notes, we recognized a gain on extinguishment of $2.2 million. Additionally, 
we incurred approximately $2.6 million in third-party fees in connection with the retirement of the Notes, of which $2.2 million 
were expensed as loss on debt extinguishment and $0.4 million recorded as equity reacquisition costs.   

Convertible  Senior  Notes. On  July  31,  2017,  we  issued  $230.0  million  principal  amount  of  senior  unsecured  5.00% 
Convertible Senior Notes due 2023 in a private offering to qualified institutional buyers (as defined in the Securities Act) pursuant 
to Rule 144A under the Securities Act. As discussed above, in December 2020, we retired $136.9 million par value of the Notes, 
and as of December 31, 2020, the principal amount of Notes outstanding was $93.1 million. 

The Notes bear interest at a rate of 5.0% per year, payable semiannually in arrears on February 1 and August 1 of each year, 
beginning on February 1, 2018. The Notes mature on August 1, 2023 unless repurchased, redeemed or converted in accordance 
with their terms prior to such date. The Notes are convertible at an initial conversion rate of 46.0829 shares of our common stock 
per $1,000 principal amount of the Notes, which is equivalent to an initial conversion price of approximately $21.70 per share, 
which represents a conversion premium of 40% to the last reported sale price of $15.50 per share on the NYSE on July 25, 2017, 
the date the pricing of the Notes was completed. The conversion rate, and thus the conversion price, may be adjusted under certain 
circumstances as described in the indenture governing the Notes. 

Holders may convert their Notes at their option prior to the close of business on the business day immediately preceding 

May 1, 2023, but only under the following circumstances: 

38 

 
 
• 

• 

• 

• 

during any calendar quarter commencing after the calendar quarter ending on December 31, 2017 (and only during 
such calendar quarter), if the last reported sale price of our common stock for at least 20 trading days (whether or not 
consecutive)  during  a  period  of  30  consecutive  trading  days  ending  on  the  last  trading  day  of  the  immediately 
preceding calendar quarter is greater than or equal to 130% of the conversion price on each applicable trading day; 

during the five business day period after any five consecutive trading day period (the “measurement period”) in which 
the trading price per $1,000 principal amount of Notes for each trading day of such measurement period was less than 
98% of the product of the last reported sale price of our common stock and the conversion rate on such trading day; 

if  we  call  any  or  all  of  the  Notes  for  redemption,  at  any  time  prior  to  the  close  of  business  on  the  business  day 
immediately preceding the redemption date; or; 

upon the occurrence of specified corporate events described in the indenture governing the Notes. 

On or after May 1, 2023 until the close of business on the business day immediately preceding the maturity date, holders 

may, at their option, convert their Notes at any time, regardless of the foregoing circumstances. 

As a result of the redemption and extinguishment of the Notes discussed above, the Notes are convertible into 4,291,705 
shares of common stock. The Notes will be convertible into, subject to various conditions, cash or shares of our common stock 
or a combination of cash and shares of common stock, in each case, at our election.  

If holders elect to convert the Notes in connection with certain fundamental change transactions described in the indenture 
governing the Notes, we will, under certain circumstances described in the indenture governing the Notes, increase the conversion 
rate for the Notes so surrendered for conversion. 

We may not redeem the Notes prior to August 5, 2021. We will have the option to redeem all or any portion of the Notes 
on or after August 5, 2021, if certain conditions are met (including that our common stock is trading at or above 130% of the 
conversion price then in effect for at least 20 trading days (whether or not consecutive), including the trading day immediately 
preceding the date on which the Company provides notice of redemption, during any 30 consecutive trading day period ending 
on, and including, the trading day immediately preceding the date on which the Company provides notice of redemption) at a 
redemption price equal to 100% of the principal amount of the Notes to be redeemed, plus accrued and unpaid interest to, but 
excluding,  the  redemption  date.  Net  proceeds  received from  the  Offering  were  approximately  $222.3  million  after  deducting 
discounts, commissions and expenses. 

Cost Savings and Business Improvement Initiatives. In the fourth quarter of 2017, we engaged outside consultants to 
assess all aspects of our business for improvement and cost saving opportunities, including centralizing support/shared services. 
In the first quarter of 2018, we completed the design phase of the project, known as OneTEAM, for our domestic operations, and 
entered into the deployment phase in the second quarter of 2018. We incurred $3.2 million and $12.3 million of expenses during 
the twelve months ended December 31, 2020 and 2019, respectively, primarily related to professional fees associated with the 
OneTEAM project. Additionally, we incurred $3.4 million and $1.7 million of severance-related costs during the twelve months 
ended December 31, 2020 and 2019, respectively, related to the elimination of certain employee positions in conjunction with the 
OneTEAM project. We expect the program-related expenses to continue through the first quarter of 2021. 

In  the  third  quarter  of  2019,  we  began  the  design  phase  of  OneTEAM  for  our  international  operations  (“OneTEAM 
International”) which was deployed in the fourth quarter of 2019. We incurred various additional expenses associated with the 
execution of OneTEAM International through 2020 with funding provided by our operating cash flows and lending arrangements. 
During the first quarter of 2020, in response to COVID-19 and the decline in oil and gas end markets, we expanded and accelerated 
the operations and center led pillars from the OneTEAM program in order to implement permanent cost savings and identify 
further opportunities to optimize our organization (“OneTEAM Tune-Up”).  

39 

 
 
 
 
 
 
 
 
We achieved OneTEAM and other cost reduction savings of $110 million dollars of savings for the twelve months ended 

December 31, 2020, up from our previous estimate of $85 million to $95 million of permanent and temporary cost savings.  

Cash  and  cash  equivalents.  Our  cash  and  cash  equivalents  at  December  31,  2020  totaled  $24.6  million,  of  which 

$18.8 million was in foreign accounts, primarily in the U.K., Europe, Canada and Australia. 

Cash flows attributable to our operating activities. For the year ended December 31, 2020, net cash provided by operating 
activities was $52.8 million. Although we incurred a net loss of $237.2 million, the goodwill impairment of $192 million, the 
effect of depreciation and amortization of $45.9 million, a decrease in working capital of $37.8 million, non-cash compensation 
cost of $6.3 million, amortization of debt issuance costs and debt discount of $8.8 million and deferred income taxes of $4.0 
million primarily due to net tax refunds, resulted in positive operating cash flow.  

For the year ended December 31, 2019, net cash used in operating activities was $58.8 million. Although we incurred a net 
loss of $32.4 million, the effect of depreciation and amortization of $49.1 million, a decrease in working capital of $25.0 million, 
non-cash compensation cost of $10.1 million, amortization of debt issuance costs and debt discount of $7.7 million and deferred 
income taxes of $3.8 million primarily due to net tax refunds, resulted in positive operating cash flow.  

For the year ended December 31, 2018, net cash used in operating activities was $41.9 million. Although we incurred a net 
loss  of  $63.1  million,  the  effect  of  depreciation  and  amortization  of  $64.9  million,  a  non-cash  loss  on  our  convertible  debt 
embedded  derivative  of  $24.8  million,  a  decrease  in  working  capital  of  $19.0  million,  non-cash  compensation  cost  of  $12.3 
million and a provision for credit losses of $11.7 million, partially offset by deferred tax benefits of $31.7 million, resulted in 
positive operating cash flow.  

Cash flows attributable to our investing activities. As a response to the COVID-19 pandemic, oil and gas industry outlook, 
and in order to preserve liquidity, at this time we are limiting capital spending to critical client projects that offer the highest rate 
of return. For the year ended December 31, 2020, net cash used in investing activities was $18.3 million, consisting primarily of 
$20.0 million of capital expenditures.  

For the years ended December 31, 2019 and 2018, net cash used in investing activities was $28.1 million and $25.0 million, 
respectively, consisting primarily of $29.0 million and $27.2 million, respectively, of capital expenditures. Capital expenditures 
can vary depending upon specific client needs that may arise unexpectedly. 

Cash flows attributable to our financing activities. For the year ended December 31, 2020, net cash used in financing 
activities was $23.5 million, consisting primarily of $126.6 million net debt repayments under the Credit Facility, $135.5 million 
for partial extinguishment of convertible debt, $35.0 million of payments under the ABL facility,  $9.1 million of term loan debt 
issuance costs, $2.4 million of debt extinguishment costs, and $1.0 million in withholding tax payments related to share-based 
compensation, partially offset by net borrowings on our Term Loan of $242.5 million and net borrowings on our ABL Credit 
Facility of $44.0 million. 

For the year ended December 31, 2019, net cash used in financing activities was $36.8 million, consisting primarily of  
$82.4 million net debt repayments under the revolving portion of our Credit Facility, $1.9 million in withholding tax payments 
related to share-based compensation, $0.4 million in contingent consideration payments and $1.5 million of Credit Facility debt 
issuance costs, partially offset by net borrowings on our Credit Facility term loan of $49.7 million. 

For the year ended December 31, 2018, net cash used in financing activities was $23.0 million, consisting primarily of 
$19.7 million net debt repayments under the revolving portion of our Credit Facility, $1.4 million in withholding tax payments 
related to share-based compensation, $1.1 million in contingent consideration payments and $0.9 million of Credit Facility debt 
issuance costs. 

Effect of exchange rate changes on cash. For the year ended December 31, 2020, the effect of foreign exchange rate 
changes on cash was a positive impact of $1.4 million. The positive impact in the current year is primarily attributable to favorable 

40 

 
fluctuations  in  U.S.  Dollar  exchange  rates  with  the  Canadian  Dollar,  the  Euro,  the  British  Pound  the Australian  Dollar  and 
Mexican Peso. 

For the years ended December 31, 2019 and 2018, the effect of foreign exchange rate changes on cash was a negative 
impact  of  $43.0  thousand  and  $2.1  million,  respectively.  The  negative  impact  in  both  periods  is  primarily  attributable  to 
unfavorable fluctuations in U.S. Dollar exchange rates with the Canadian Dollar, Australian Dollar, the British Pound, the Euro 
and the Brazilian Real. 

41 

 
Critical Accounting Policies 

The process of preparing financial statements in accordance with GAAP requires our management to make estimates and 
judgments. It is possible that materially different amounts could be recorded if these estimates and judgments change or if actual 
results differ from these estimates and judgments. We believe that the following critical accounting policies comprise the more 
significant estimates and assumptions used in the preparation of our consolidated financial statements. 

Revenue from contracts with customers. The majority of our revenues are derived from providing services on a time and 
material basis and are short-term in nature. We account for revenue in accordance with ASC Topic 606, Revenue from Contracts 
with Customers. 

Revenue  is  recognized  as  (or  when)  the  performance  obligations  are  satisfied  by  transferring  control  over  a  service  or 
product  to  the  customer. As  most  of  our  contracts  contain  only  one  performance  obligation,  the  allocation  of  a  contract’s 
transaction price to multiple performance obligations is generally not applicable. For our time and materials contracts, we are 
generally able to elect the right-to-invoice practical expedient, which permits us to recognize revenue in the amount to which we 
have  a  right  to  invoice  the  customer  if  that  amount  corresponds  directly  with  the  value  to  the  customer  of  our  performance 
completed to date. For our fixed price contracts, we typically recognize revenue using the cost-to-cost method, which measures 
the extent of progress towards completion based on the ratio of costs incurred to date to the total estimated costs at completion of 
the performance obligation. Under this method, revenue is recognized proportionately as costs are incurred. For contracts where 
control is transferred at a point in time, revenue is recognized at the time control of the asset is transferred to the customer, which 
is typically upon delivery and acceptance by the customer. 

Certain contracts may also contain a combination of fixed and variable pricing elements. Generally, in contracts where the 
amount of consideration is variable, the amount is determinable each period based on our right to invoice the customer for services 
performed to date. 

Goodwill. Goodwill represents the excess purchase price of acquired businesses over the fair values attributed to underlying 
net tangible assets and identifiable intangible assets. We test goodwill each year on December 1 for impairment at a reporting unit 
level. Goodwill is also tested for impairment whenever an event occurs or circumstances change that would more likely than not 
reduce  the  fair  value  of  a  reporting  unit  below  its  carrying  amount. An  assessment  can  be  performed  by  first  completing  a 
qualitative assessment on none, some, or all of our reporting units. We can also bypass the qualitative assessment for any reporting 
unit in any period and proceed directly to the quantitative impairment test, and then resume the qualitative assessment in any 
subsequent period. Qualitative indicators that may trigger the need for annual or interim quantitative impairment testing include, 
among other things, deterioration in macroeconomic conditions, declining financial performance, deterioration in the operational 
environment,  or  an  expectation  of  selling  or  disposing  of  a  portion  of  a  reporting  unit. Additionally,  a  significant  change  in 
business climate, a loss of a significant client, increased competition, a sustained decrease in share price, or a decrease in our 
market capitalization below book value may trigger the need for interim impairment testing of goodwill associated with one or 
more of our reporting units. If we believe that, as a result of our qualitative assessment, it is more likely than not that the fair 
value of a reporting unit is less than its carrying amount, the quantitative impairment test is required. The quantitative test involves 
comparing the fair value of each of our reporting units with its carrying amount, including goodwill. 

During the first quarter of 2020, our assessment of qualitative indicators associated with our interim goodwill impairment 
test indicated an impairment existed as the carrying value of the IHT reporting unit exceeded its fair value. See Note 7 in the 
notes to consolidated financial statements for further details. 

Income taxes. We account for income taxes under the asset and liability method, which requires the recognition of deferred 
tax assets and liabilities for the expected future tax consequences of events that have been included in the financial statements.  
Under this method, we determine deferred tax assets and liabilities on the basis of the differences between the financial statement 
and tax bases of assets and liabilities by using enacted rates in effect for the year in which the differences are expected to reverse.  
The effect of the change in tax rates on deferred tax assets and liabilities is recognized in income in the period that includes the 
enactment date. 

42 

 
We recognize deferred tax assets to the extent that we believe that these assets are more likely than not to be realized.  In 
making such a determination, we consider all available positive and negative evidence, including future reversals of existing 
taxable temporary differences, projected future taxable income, tax-planning strategies, and results of recent operations.  If we 
determine that we would be unable to realize our deferred tax assets, we would make an adjustment to the deferred tax asset 
valuation allowance. 

We establish reserves for uncertain tax positions when it is not more likely than not that the position will be sustained upon 
challenge.  When facts and circumstances change, we adjust these reserves through our provision for income taxes.  To the extent 
interest and penalties may be assessed by taxing authorities on any related underpayment of income tax, such amounts have been 
accrued and are classified as a component of income tax expense. 

New Accounting Principles 

For information about newly adopted accounting principles as well as information about new accounting principles pending 

adoption, see Note 1 to the consolidated financial statements. 

ITEM 7A. 

QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK 

Our market risk sensitive instruments and positions have been determined to be “other than trading.” We have operations 
in foreign countries with a functional currency that is not the U.S. Dollar. We are exposed to market risk, primarily related to 
foreign currency fluctuations related to these operations. Subsidiaries with asset and liability balances denominated in currencies 
other than their functional currency are remeasured in the preparation of their financial statements using a combination of current 
and historical exchange rates, with any resulting remeasurement adjustments included in net income (loss) for the period. Net 
foreign currency transaction losses for the year ended December 31, 2020 were $2.8 million and relate primarily to fluctuations 
in the U.S. Dollar in relation to the Euro and the Brazilian Real. 

In 2015, we initiated a foreign currency hedging program to mitigate the foreign currency risk in countries where we have 
significant assets and liabilities denominated in currencies other than the functional currency. We utilize monthly foreign currency 
swap contracts to reduce exposures to changes in foreign currency exchange rates related to our largest exposures including, but 
not limited to the Australian Dollar, Canadian Dollar, Brazilian Real, British Pound, Euro, Malaysian Ringgit and Mexican Peso. 
The impact from these swap contracts was not material as of, or for the years ended, December 31, 2020, 2019 and 2018. 

Translation adjustments for the assets and liability accounts are included as a separate component of accumulated other 
comprehensive loss in shareholders’ equity. Foreign currency translation losses recognized in other comprehensive loss were $3.7 
million for the year ended December 31, 2020. 

Based on the year ended December 31, 2020, we had foreign currency-based revenues and operating loss of $242.9 million 
and $10.0 million, respectively. A hypothetical 10% adverse change in all applicable foreign currencies would result in an annual 
change in revenues and operating loss of $24.3 million and $1.0 million, respectively. 

The ABL Facility and Term Loan bear interest at variable market rates. If market interest rates increase, our interest expense 
and cash flows could be adversely impacted. Based on borrowings outstanding at December 31, 2020, an increase in market 
interest rates of 100 basis points would increase our interest expense and decrease our operating cash flows by approximately 
$2.2 million on an annual basis. 

Our Notes bear interest at a fixed rate, but the fair value of the Notes is subject to fluctuations as market interest rates 
change. In addition, the fair value of the Notes is affected by changes in our stock price. As of December 31, 2020, the outstanding 
principal  balance  of  the  Notes  was  $93.1  million.  The  carrying  value  of  the  liability  component  of  the  Notes,  net  of  the 
unamortized  discount  and  issuance  costs,  was  $84.5  million  as  of  December  31,  2020,  while  the  estimated  fair  value  of  the 
Notes was $91.9  million  (inclusive  of  the  fair  value  of  the conversion  option),  which  was  determined  based on  the  observed 
trading price of the Notes. See Note 10 to the consolidated financial statements for additional information regarding the Notes. 

43 

 
 
ITEM 8. 

FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA 

FINANCIAL TABLE OF CONTENTS 

Reports of Independent Registered Public Accounting Firm 

Consolidated Balance Sheets as of December 31, 2020 and 2019 

Consolidated Statements of Operations for the Years Ended December 31, 2020, 2019 and 2018 

Consolidated Statements of Comprehensive Loss for the Years Ended December 31, 2020, 2019 and 2018 

Consolidated Statements of Shareholders’ Equity for the Years Ended December 31, 2020, 2019 and 2018 

Consolidated Statements of Cash Flows for the Years Ended December 31, 2020, 2019 and 2018 

Notes to Consolidated Financial Statements 

Quarterly Financial Data (Unaudited) 

45 

50 

51 

52 

53 

54 

55 

93 

44 

 
 
 
Report of Independent Registered Public Accounting Firm 

To the Shareholders and Board of Directors 
Team, Inc.: 

Opinion on Internal Control Over Financial Reporting  

We have audited Team, Inc. and subsidiaries’ (the Company) internal control over financial reporting as of December 31, 2020, 
based  on  criteria  established  in  Internal  Control  -  Integrated  Framework  (2013)  issued  by  the  Committee  of  Sponsoring 
Organizations of the Treadway Commission. In our opinion, the Company maintained, in all material respects, effective internal 
control  over  financial  reporting  as  of  December  31,  2020,  based  on  criteria  established  in  Internal  Control  –  Integrated 
Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. 

We  also  have  audited,  in  accordance  with  the  standards  of  the  Public  Company Accounting  Oversight  Board  (United  States) 
(PCAOB), the consolidated balance sheets of the Company as of December 31, 2020 and 2019, the related consolidated statements 
of  operations,  comprehensive  loss,  shareholders’  equity,  and  cash  flows  for  each  of  the  years  in  the  three-year  period  ended 
December 31, 2020, and the related notes (collectively, the consolidated financial statements), and our report dated March 11, 
2021 expressed an unqualified opinion on those consolidated financial statements. 

Basis for Opinion  

The  Company’s  management  is  responsible  for  maintaining  effective  internal  control  over  financial  reporting  and  for  its 
assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Annual 
Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control 
over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be 
independent  with  respect  to  the  Company  in  accordance  with  the  U.S.  federal  securities  laws  and  the  applicable  rules  and 
regulations of the Securities and Exchange Commission and the PCAOB.  

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the 
audit  to  obtain  reasonable  assurance  about  whether  effective  internal  control  over  financial  reporting  was  maintained  in  all 
material respects. Our audit of internal control over financial reporting included obtaining an understanding of internal control 
over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating 
effectiveness  of  internal  control  based  on  the  assessed  risk.  Our  audit  also  included performing  such  other  procedures  as  we 
considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.  

Definition and Limitations of Internal Control Over Financial Reporting  

A  company’s  internal  control  over  financial  reporting  is  a  process  designed  to  provide  reasonable  assurance  regarding  the 
reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally 
accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that 
(1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions 
of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation 
of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the 
company are being made only in accordance with authorizations of management and directors of the company; and (3) provide 
reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s 
assets that could have a material effect on the financial statements.  

45 

 
 
 
 
 
 
 
 
 
 
Because  of  its  inherent  limitations,  internal  control  over  financial  reporting  may  not  prevent  or  detect  misstatements. Also, 
projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because 
of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.   

/s/ KPMG LLP 

Houston, Texas 
March 11, 2021  

46 

 
 
 
Report of Independent Registered Public Accounting Firm 

To the Shareholders and Board of Directors 
Team, Inc.: 

Opinion on the Consolidated Financial Statements 

We have audited the accompanying consolidated balance sheets of Team, Inc. and subsidiaries (the Company) as of December 
31, 2020 and 2019, the related consolidated statements of operations, comprehensive loss, shareholders’ equity, and cash flows 
for each of the years in the three-year period ended December 31, 2020, and the related notes (collectively, the consolidated 
financial statements). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial 
position of the Company as of December 31, 2020 and 2019, and the results of its operations and its cash flows for each of the 
years in the three-year period ended December 31, 2020, in conformity with U.S. generally accepted accounting principles. 

We  also  have  audited,  in  accordance  with  the  standards  of  the  Public  Company Accounting  Oversight  Board  (United  States) 
(PCAOB), the Company’s internal control over financial reporting as of December 31, 2020, based on criteria established in 
Internal  Control  –  Integrated  Framework  (2013)  issued  by  the  Committee  of  Sponsoring  Organizations  of  the  Treadway 
Commission,  and  our  report  dated  March 11,  2021  expressed  an  unqualified  opinion  on  the  effectiveness  of  the  Company’s 
internal control over financial reporting.  

Change in Accounting Principle 

As discussed in Note 11 to the consolidated financial statements, the Company changed its method of accounting for leases as of 
January 1, 2019 due to the adoption of Accounting Standards Codification Topic 842 (ASC 842), Leases.  

Basis for Opinion 

These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an 
opinion  on  these  consolidated  financial  statements  based  on  our  audits. We  are  a  public  accounting  firm  registered  with  the 
PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and 
the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. 

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the 
audit  to  obtain  reasonable  assurance  about  whether  the  consolidated  financial  statements  are  free  of  material  misstatement, 
whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the 
consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such 
procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial 
statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, 
as  well  as  evaluating  the  overall  presentation  of  the  consolidated  financial  statements. We  believe  that  our  audits  provide  a 
reasonable basis for our opinion. 

Critical Audit Matters 

The critical audit matters communicated below are matters arising from the current period audit of the consolidated financial 
statements that were communicated or required to be communicated to the audit committee and that: (1) relate to accounts or 
disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or 
complex  judgments. The  communication  of  critical  audit  matters  does  not  alter  in  any  way  our  opinion  on  the  consolidated 
financial statements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate 
opinions on the critical audit matters or on the accounts or disclosures to which they relate. 

47 

 
 
 
 
 
 
 
 
 
 
 
 
 
Realizability of deferred tax assets  

As discussed in Notes 1 and 9 to the consolidated financial statements, the Company had gross deferred tax assets of 
$90.5 million, of which $57.4 million related to net operating loss carryforwards, and a related valuation allowance of 
$53.4 million as of December 31, 2020. The assessment of the realizability of these deferred tax assets is based on the 
Company’s evaluation of available evidence to determine whether sufficient future taxable income will be generated to 
allow for the realization of such deferred tax assets. The Company records a valuation allowance to reduce its deferred 
tax assets to an amount that is more than 50% likely of being realized. 

We identified the evaluation of the realizability of deferred tax assets as a critical audit matter. A high degree of auditor 
judgment was necessary to assess the evidence used by the Company to evaluate the realizability of deferred tax assets 
relating to the net operating loss carryforwards. Specifically, assessing the Company’s determination of the reversal of 
existing taxable temporary differences, cumulative pre-tax losses and the relevance of such losses to forecasted future 
taxable  income  required  subjective  auditor  judgment.  In  addition,  specialized  skills  were  required  to  evaluate  the 
Company’s application of income tax regulations.  

The following are the primary procedures we performed to address this critical audit matter. We evaluated the design 
and tested the operating effectiveness of certain internal controls related to the Company’s income tax process. This 
included  controls  related  to  the  application of  income  tax regulations  and  the  Company’s  consideration  of  available 
evidence to determine whether sufficient future taxable income will be generated to allow for the realization of existing 
deferred  tax  assets.  We  involved  income  tax  professionals  with  specialized  skills  and  knowledge,  who  assisted  in 
evaluating  the  Company’s  application  of  income  tax  regulations  used  in  its  realizability  analysis.  This  included 
evaluating  the  scheduling  of  the  reversal  of  existing  taxable  temporary  differences  to  assess  the  utilization  of  net 
operating loss carryforwards in each tax jurisdiction before their scheduled expiration. We evaluated the Company’s 
consideration of cumulative pre-tax losses and the net deferred tax position in assessing whether deferred tax assets were 
more than 50% likely of being realized. 

Goodwill impairment analysis of the Inspection and Heat Treating (“IHT”) reporting unit 

As discussed in Note 7 to the consolidated financial statements, the Company has three reporting units and performs a 
goodwill impairment test at a reporting unit level on an annual basis on December 1 and whenever there are sufficient 
indicators that the carrying value of a reporting unit exceeds its fair value. This involves estimating the fair value of the 
reporting unit using both a discounted cash flow model analysis and a market approach for comparable companies. The 
COVID-19 pandemic and subsequent mitigation efforts, such as closures of businesses and manufacturing facilities, the 
promotion of social distancing, the adoption of working from home by companies and institutions, travel restrictions, 
and declines in oil and gas prices, caused disruption to the Company’s business. Such disruption resulted in a decline in 
forecasts, and a deterioration of the Company’s market capitalization during the first quarter of 2020. Accordingly, the 
Company determined that a triggering event occurred and performed an interim goodwill impairment assessment. As a 
result,  the  carrying  amount  of  the  IHT  reporting  unit  exceeded  its  fair  value  and  the  Company  recorded  a  goodwill 
impairment charge to the IHT reporting unit of $191.8 million, fully impairing the reporting unit. 

We identified the evaluation of the goodwill impairment analysis of the IHT reporting unit as a critical audit matter. 
Evaluating the estimated fair value of the IHT reporting unit derived from assumptions used in a discounted cash flow 
model analysis required a high degree of auditor judgment. Specifically, the forecasted revenue, revenue growth rates, 
and the discount rate assumptions used in the assessment of the fair value of the reporting unit required subjective auditor 
judgment as they are sensitive to variation based on future market and economic conditions and could have an effect on 
the Company’s assessment of the impairment charge.   

The following are the primary procedures we performed to address this critical audit matter. We evaluated the design 
and tested the operating effectiveness of certain internal controls over the Company’s goodwill impairment process. This 
included controls related to the determination of the fair value of the IHT reporting unit and the forecasted revenue, 

48 

 
 
 
 
 
 
 
 
revenue  growth  rates,  and  discount  rate  assumptions.  To  assess  the  Company’s  ability  to  accurately  forecast,  we 
compared the Company’s historical forecasted revenue related to the IHT reporting unit to actual results. We performed 
sensitivity analyses related to forecasted revenue assumptions to assess the impact of changes in those assumptions on 
the Company’s determination of fair value. We involved valuation professionals with specialized skills and knowledge, 
who assisted in: 

• evaluating the Company’s forecasted revenue growth rates for the IHT reporting unit, by comparing them to revenue 
growth rates of comparable companies  

• evaluating the Company’s discount rate by comparing it against a discount rate range that was independently developed 
using publicly available market data for comparable companies  

•  performing  sensitivity  analysis  related  to  discount  rate  to  assess  the  impact  of  changes  to  discount  rate  on  the 
Company’s determination of fair value. 

Extinguishment of Convertible Debt 

As described in Note 10 to the consolidated financial statements, the Company retired $136.9 million par value of its 
Convertible Senior Notes due 2023 (referred to as the “Notes”) for $135.5 million in December 2020 and allocated the 
fair value of consideration transferred at settlement between the debt and equity components of the Notes. The amounts 
allocated to the debt and equity components of the Notes were $121.8 million and $13.7 million, respectively, and the 
Company recognized a gain on extinguishment of $2.2 million. 

We identified the evaluation of the accounting for the consideration and the valuation of the debt component of the Notes 
as  a  critical  audit  matter.  Evaluating  the  appropriate  accounting  for  the  Notes  required  complex  auditor  judgment. 
Additionally, a high degree of auditor judgment and the involvement of valuation specialists was required to evaluate 
the fair value of the debt component of the Notes. 

The following are the primary procedures we performed to address this critical audit matter. We evaluated the design 
and  tested  the  operating  effectiveness  of  certain  internal  controls  related  to  this  critical  audit  matter.  This  included 
controls  related  to  the  Company’s  evaluation  of  the  appropriate  accounting  guidance  and  the  valuation  of  the  debt 
component of the Notes. To assess the Company’s accounting for the extinguishment of the Notes, we evaluated the 
Company’s analysis of relevant accounting guidance, established accounting policies, and key terms and features of the 
Notes. Such analysis included the determination of the allocation of the fair value of consideration between the debt and 
equity components of the Notes. We involved valuation professionals with specialized skills and knowledge to assist in 
evaluating the fair value of the debt component of the Notes.  

/s/ KPMG LLP 

We have served as the Company’s auditor since 2002. 

Houston, Texas 
March 11, 2021  

49 

 
 
 
 
 
 
 
 
TEAM, INC. AND SUBSIDIARIES 

CONSOLIDATED BALANCE SHEETS 
(in thousands, except share and per share data) 

Current assets: 

ASSETS 

Cash and cash equivalents 
Receivables, net of allowance of $9,918 and $9,990 
Inventory 
Income tax receivable 
Prepaid expenses and other current assets 

Total current assets 

Property, plant and equipment, net 
Intangible assets, net of accumulated amortization of $111,318 and $96,797 
Operating lease right-of-use assets 
Goodwill 
Other assets, net 
Deferred income taxes 

Total assets 

Current liabilities: 

LIABILITIES AND EQUITY 

Current portion of long-term debt and finance lease obligations 
Current portion of operating lease obligations 
Accounts payable 
Other accrued liabilities 

Total current liabilities 

Deferred income taxes 
Long-term debt and finance lease obligations 
Operating lease obligations 
Defined benefit pension liability 
Other long-term liabilities 

Total liabilities 

Commitments and contingencies 

Equity: 

Preferred stock, 500,000 shares authorized, none issued 
Common stock, par value $0.30 per share, 60,000,000 shares authorized; 30,874,437 and 
30,518,793 shares issued 
Additional paid-in capital 
Retained earnings (accumulated deficit) 
Accumulated other comprehensive loss 

Total equity 
Total liabilities and equity 

See accompanying notes to consolidated financial statements. 

50 

December 31, 

2020 

2019 

$  24,586      $  12,175    
245,617    
39,195    
316    
20,275    
317,578    
191,951    
117,019    
67,048    
282,006    
4,426    
5,189    
$  730,975      $  985,217    

194,066     
36,854     
1,474     
26,752     
283,732     
170,309     
103,282     
63,869     
91,351     
11,642     
6,790     

$ 

337      $ 

17,375     
42,148     
73,144     
133,004     
4,375     
312,159     
52,207     
5,282     
9,345     
516,372     

5,294    
17,100    
41,636    
86,506    
150,536    
6,996    
325,299    
54,436    
9,321    
1,959    
548,547    

—     

—    

9,257     
422,589     
(189,565)    
(27,678)    
214,603     

9,153    
409,034    
48,673    
(30,190)   
436,670    
$  730,975      $  985,217    

 
  
  
  
 
 
  
 
  
 
  
 
  
 
  
 
  
  
 
TEAM, INC. AND SUBSIDIARIES 

CONSOLIDATED STATEMENTS OF OPERATIONS 
(in thousands, except per share data) 

Revenues 
Operating expenses 
Gross margin 

Selling, general and administrative expenses 
Restructuring and other related charges, net (see Note 16) 
Gain on revaluation of contingent consideration 
Goodwill impairment charge (see Note 7) 

Operating loss 
Interest expense, net 
Loss on convertible debt embedded derivative (see Note 10) 
Loss on debt extinguishment and modification 
Other income (expense), net 
Loss before income taxes 
Benefit for income taxes (see Note 9) 
Net loss 

Loss per common share: 
Basic and Diluted 

$ 

$ 

$ 

2020 

Twelve Months Ended 
December 31, 
2019 
1,163,314      $ 
835,570     
327,744     
328,214     
1,676     
—     
—     
(2,146)    
(29,713)    
—     
(279)    
(715)    
(32,853)    
436     
(32,417)     $ 

852,539      $ 
613,828     
238,711     
260,920     
3,365     
—     
191,788     
(217,362)    
(29,818)    
—     
(2,224)    
(2,514)    
(251,918)    
14,715     
(237,203)     $ 

2018 
1,246,929    
918,673    
328,256    
360,692    
6,727    
(202)   
—    
(38,961)   
(30,875)   
(24,783)   
—    
410    
(94,209)   
31,063    
(63,146)   

(7.74)     $ 

(1.07)     $ 

(2.10)   

See accompanying notes to consolidated financial statements. 

51 

 
  
  
  
 
 
 
 
  
  
 
  
  
  
 
TEAM, INC. AND SUBSIDIARIES 

CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS 
(in thousands) 

Net loss 
Other comprehensive income (loss) before tax: 
Foreign currency translation adjustment 
Foreign currency hedge 
Defined benefit pension plans: 

Net actuarial gain (loss) arising during period 
Settlement cost during period 
Prior service cost arising during period 
Amortization of prior service cost 
Amortization of net actuarial (gain) loss 
Other comprehensive income (loss), before tax 
Tax (provision) benefit attributable to other comprehensive income (loss) 
Other comprehensive income (loss), net of tax 
Total comprehensive loss 

Twelve Months Ended 
December 31, 
2019 

2018 

2020 

$ 

(237,203)     $ 

(32,417)     $ 

3,697     
(1,198)    

—     
—     
—     
—     
—     
2,499     
13     
2,512     
(234,691)     $ 

3,865     
282     

(421)    
226     
—     
33     
—     
3,985     
217     
4,202     
(28,215)     $ 

$ 

(63,146)   

(9,241)   
658    

109    
—    
(669)   
—    
(78)   
(9,221)   
(3,045)   
(12,266)   
(75,412)   

See accompanying notes to consolidated financial statements. 

52 

 
  
  
  
 
 
 
  
  
 
  
  
  
 
TEAM, INC. AND SUBSIDIARIES 

CONSOLIDATED STATEMENTS OF SHAREHOLDERS’ EQUITY 
(in thousands) 

Balance at December 31, 2017 

Adoption of new accounting principles 
Net loss 
Foreign currency translation adjustment, net of tax 
Foreign currency hedge, net of tax 
Defined benefit pension plans, net of tax 
Reclassification of convertible debt embedded derivative, net of 
Non-cash compensation 
Net settlement of vested stock awards 

Balance at December 31, 2018 

Adoption of new accounting principles, net of tax 
Net loss 
Foreign currency translation adjustment, net of tax 
Foreign currency hedge, net of tax 
Defined benefit pension plans, net of tax 
Non-cash compensation 
Net settlement of vested stock awards 

Balance at December 31, 2019 

Adoption of new accounting principles, net of tax 
Net loss 
Foreign currency translation adjustment, net of tax 
Foreign currency hedge, net of tax 
Defined benefit pension plans, net of tax 
Non-cash compensation 
Net settlement of vested stock awards 
Extinguishment of convertible debt 
Issuance of warrant, net 
Balance at December 31, 2020 

Common 
Shares   
29,953    
—    
—    
—    
—    
—    
—    
—    
231    
30,184    
—    
—    
—    
—    
—    
—    
335    
30,519    
—    
—    
—    
—    
—    
—    
355    
—    
—    

Common 
Stock 
8,984    
—    
—    
—    
—    
—    
—    
—    
69    
9,053    
—    
—    
—    
—    
—    
—    
100    
9,153    
—    
—    
—    
—    
—    
—    
104    
—    
—    

Additional 
Paid-in 
Capital 
352,500    
—    
—    
—    
—    
—    
37,698    
12,256    
(1,465)   
400,989    
—    
—    
—    
—    
—    
10,055    
(2,010)   
409,034    
—    
—    
2    
—    
—    
6,307    
(1,093)   
(14,044)   
22,383    

Retained 
Earnings 
(Deficit)   
135,486    
9,110    
(63,146)   
—    
—    
—    
—    
—    
—    
81,450    
(360)   
(32,417)   
—    
—    
—    
—    
—    
48,673    
(1,035)   
(237,203)   
—    
—    
—    
—    
—    
—    
—    

Accumulated 
Other 
Comprehensive 
Loss 
(19,796)   
(2,330)   
—    
(12,164)   
496    
(598)   
—    
—    
—    
(34,392)   
—    
—    
4,258    
213    
(269)   
—    
—    
(30,190)   
—    
—    
3,357    
(904)   
59    
—    
—    
—    
—    
(27,678)    $ 

Total 
Shareholders’ 
Equity 
477,174   
6,780   
(63,146)  
(12,164)  
496   
(598)  
37,698   
12,256   
(1,396)  
457,100   
(360)  
(32,417)  
4,258   
213   
(269)  
10,055   
(1,910)  
436,670   
(1,035)  
(237,203)  
3,359   
(904)  
59   
6,307   
(989)  
(14,044)  
22,383   
214,603   

30,874     $  9,257     $  422,589     $ (189,565)    $ 

See accompanying notes to consolidated financial statements. 

53 

 
 
 
 
 
 
TEAM, INC. AND SUBSIDIARIES 
CONSOLIDATED STATEMENTS OF CASH FLOWS 
(in thousands) 

Cash flows from operating activities: 

Net loss 

Adjustments to reconcile net loss to net cash provided by (used in) operating activities: 

Twelve Months Ended 
December 31, 
2019 

2020 

2018 

$ 

(237,203)     $ 

(32,417)     $ 

(63,146)   

Depreciation and amortization 
Loss on debt extinguishment and modification 
Amortization of debt issuance costs and debt discount 
Allowance for credit losses 
Foreign currency loss 
Deferred income taxes 
(Gain) loss on asset disposal 
Loss on convertible debt embedded derivative 
Goodwill impairment charge 
Non-cash compensation cost 
Other, net 
Changes in operating assets and liabilities: 

Accounts receivable 
Inventory 
Prepaid expenses and other current assets 
Accounts payable 
Other accrued liabilities 
Income taxes 

Net cash provided by operating activities 
Cash flows from investing activities: 

Capital expenditures1 
Business acquisitions, net of cash acquired 
Proceeds from disposal of assets 

Other 

Net cash used in investing activities 
Cash flows from financing activities: 

Net payments under Credit Facility revolver 
Borrowings under ABL Facility 
Payments under ABL Facility 
Borrowings (payments) under Credit Facility term loan, net of debt discount 
Borrowings under Term Loan, net of discount 
Repurchase of convertible debt 
Contingent consideration payments 
Payments for debt issuance costs  
Taxes paid related to net share settlement of share-based awards 
Payments for debt extinguishment and equity reacquisition costs  

Other 

Net cash used in financing activities 
Effect of exchange rate changes on cash 

Net increase (decrease) in cash and cash equivalents 
Cash and cash equivalents at beginning of period 

Cash and cash equivalents at end of period 

Supplemental disclosure of cash flow information: 

Cash paid (refunded) during the year for: 

Interest 
Income taxes 

_____________ 

$ 

$ 
$ 

45,908     
2,224     
8,829     
1,612     
2,758     
(3,974)    
1,161     
—     
191,788     
6,307     
(3,994)    

46,147     
2,702     
(210)    
3,782     
(12,798)    
(2,275)    
52,764     

(19,958)    
(1,013)    

2,645     
25     
(18,301)    

(76,638)    
44,000     
(35,000)     
(50,000)    
242,500     
(135,501)    
—     
(9,113)    
(990)    
(2,447)    
(272)    
(23,461)    
1,409     
12,411     
12,175     

49,059     
279     
7,695     
(2,573)    
494     
3,795     
(187)    
—     
—     
10,055     
(2,409)    

27,194     
9,551     
494     
(5,356)    
(8,378)    
1,540     
58,836     

(29,035)    
—     

934     
—     
(28,101)    

(82,396)    
—     
—     
49,745     
—     
—     
(428)    
(1,524)    
(1,911)    
—     
(291)    
(36,805)    
(43)    
(6,113)    
18,288     

24,586      $ 

12,175      $ 

64,862    
—    
7,022    
11,662    
1,712    
(31,734)   
(552)   
24,783    
—    
12,256    
(3,964)   

15,386    
(21)   
6,933    
(8,994)   
9,168    
(3,514)   
41,859    

(27,164)   
—    

2,580    

(443)   

(25,027)   

(19,690)   
—    
—    
—    
—    
—    
(1,106)   
(855)   
(1,390)   

—    

—    

(23,041)   
(2,055)   
(8,264)   
26,552    

18,288    

23,623      $ 
(9,996)     $ 

22,697      $ 
(3,536)     $ 

24,924    
2,720    

1 

Excludes accrued capital expenditures for the twelve months ended December 31, 2020, 2019 and 2018. 

See accompanying notes to consolidated financial statements. 

54 

 
 
  
 
 
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
 
 
 
   
TEAM, INC. AND SUBSIDIARIES 

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 

1. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES AND PRACTICES 

Description of Business. Unless otherwise indicated, the terms “we,” “our” and “us” are used in this report to refer to either 

Team, Inc., to one or more of our consolidated subsidiaries or to all of them taken as a whole.  

We are a global leading provider of integrated, digitally-enabled asset performance assurance and optimization solutions. 
We deploy conventional to highly specialized inspection, condition assessment, maintenance and repair services that result in 
greater safety, reliability and operational efficiency for our clients’ most critical assets. We conduct operations in three segments: 
Inspection and Heat Treating (“IHT”), Mechanical Services (“MS”) and Quest Integrity. Through the capabilities and resources 
in these three segments, we believe that we are uniquely qualified to provide integrated solutions involving: inspection to assess 
condition; engineering assessment to determine fitness for purpose in the context of industry standards and regulatory codes; and 
mechanical services to repair, rerate or replace based upon the client’s election. In addition, we are capable of escalating with the 
client’s needs, as dictated by the severity of the damage found and the related operating conditions, from standard services to 
some of the most advanced services and integrated asset integrity and reliability management solutions available in the industry. 
We also believe that we are unique in our ability to provide services in three distinct client demand profiles: (i) turnaround or 
project services, (ii) call-out services and (iii) nested or run-and-maintain services.   

IHT provides conventional and advanced non-destructive testing (“NDT”) services primarily for the process, pipeline and 
power sectors, pipeline integrity management services, and field heat treating services, as well as associated engineering and 
condition assessment services. These services can be offered while facilities are running (on-stream), during facility turnarounds 
or during new construction or expansion activities.  

MS provides solutions designed to serve clients’ unique needs during both the operational (onstream) and off-line states of 
their assets.  Our onstream services include our range of standard to custom-engineered leak repair and composite solutions; 
emissions control and compliance; hot tapping and line stopping; and on-line valve insertion solutions, which are delivered while 
assets  are  in  an  operational  condition,  which  maximizes  client  production  time. Asset  shutdowns  can  be  planned,  such  as  a 
turnaround maintenance event, or unplanned, such as those due to component failure or equipment breakdowns. Our specialty 
maintenance, turnaround and outage services are designed to minimize client downtime and are primarily delivered while assets 
are off-line and often through the use of cross-certified technicians, whose multi-craft capabilities deliver the production needed 
to achieve tight time schedules.  These critical services include on-site field machining; bolted-joint integrity; vapor barrier plug 
testing; and valve management solutions.  

Quest Integrity provides integrity and reliability management solutions for the process, pipeline and power sectors. These 
solutions  encompass  three  broadly-defined  disciplines:  (1)  highly  specialized  in-line  inspection  services  for  historically 
unpiggable  process  piping  and  pipelines  using  proprietary  in-line  inspection  tools  and  analytical  software;  (2)  advanced 
engineering  and  condition  assessment  services  through  a  multi-disciplined  engineering  team  and  related  lab  support;  and  (3) 
advanced digital imaging including remote digital video imaging, laser scanning and laser profilometry-enabled reformer care 
services.  

We market our services to companies in a diverse array of heavy industries which include: 

•  Energy (refining, power, renewables, nuclear and liquefied natural gas); 

•  Manufacturing  and  Process  (chemical,  petrochemical,  pulp  and  paper  industries,  manufacturing,  automotive  and 

mining);  

•  Midstream and Others (valves, terminals and storage, pipeline and offshore oil and gas);  

•  Public Infrastructure (amusement parks, bridges, ports, construction and building, roads, dams and railways); and 

•  Aerospace and Defense. 

55 

 
Recent  Developments.   In  March  2020,  the  World  Health  Organization  declared  the  outbreak  of  a  novel  coronavirus 
(COVID-19) as a pandemic, which continues to spread throughout the United States and the rest of the world. The COVID-19 
pandemic and related economic repercussions created significant volatility and uncertainty in domestic and international markets 
over  the  past  year. Additionally,  oil  demand  significantly  deteriorated  as  a  result  of  the  pandemic  and  the  corresponding 
preventative  measures  taken  around  the  world  to  mitigate  the  spread  of  the  virus. These  negative  factors  created  significant 
volatility and uncertainty in the markets in which we operate and, as a result, certain clients have responded with capital spending 
budget cuts, cost cutting measures, personnel layoffs, limited facility access, and facility closures among other actions. 

Though the impact of COVID-19 and the decline in crude oil prices on our operations has varied by geographic conditions, 
the  applicable  government  mandates  have  adversely  affected  our  workforce  and  operations,  as  well  as  the  operations  of  our 
clients, suppliers and contractors. The ultimate duration and impact on our global operations remains unclear. We expect that our 
results of operations in future periods may continue to be adversely impacted due to the factors noted above.  To successfully 
navigate through this unprecedented period, we continue to focus on the following key priorities: 

•   the safety of our employees and business continuity; 

•   decisive and aggressive actions taken to reduce costs, preserve capacity and manage margins to align our business with 

the near-term decrease in demand for our services; and 

•   our end market revenue diversification strategy. 

To respond to the economic downturn resulting from the COVID-19 pandemic and the drop in oil prices, we initiated a cost 
reduction  and  efficiency  program  during  the  second  quarter  of  2020. All  named  executive  officers  have  voluntarily  taken 
temporary salary reductions ranging from 15% to 20% of their base salary. In addition, we instituted a reduction for certain other 
salaried  employees,  at  lower  percentages,  and  suspended  our  voluntary  match  under  the  executive  deferred  compensation 
retirement  plan  and  our  401(k)  plan.  Further,  our  board  of  directors  voluntarily  agreed  to  a  20%  reduction  of  their  cash 
compensation. These reductions continue into 2021. 

Under the Coronavirus Aid, Relief and Economic Security Act (the “CARES Act”), we are qualified to defer the employer 
portion of social security taxes incurred through the end of calendar 2020. As of December 31, 2020, we have deferred employer 
payroll taxes of $14.2 million with approximately half of the deferral due in each of 2021 and 2022. We may defer additional 
future employer payroll taxes under the CARES Act. Additionally, other governments in jurisdictions where we operate passed 
legislation to provide employers with relief programs, which include wage subsidy grants and deferral of certain payroll related 
expenses  and  tax  payments  and  other  benefits.  We  elected  to  treat  qualified  government  subsidies  from  Canada  and  other 
governments as offsets to the related expenses. As a result, we recognized $9.9 million and $2.4 million as a reduction to operating 
expenses and selling, general and administrative expenses, respectively, during the twelve months ended December 31, 2020. As 
of December 31, 2020, we also deferred certain payroll related expenses and tax payments of $4.6 million under other foreign 
government programs which will be due in 2021 and 2022. 

Consolidation. The consolidated financial statements include the accounts of our subsidiaries where we have control over 

operating and financial policies. All material intercompany accounts and transactions have been eliminated in consolidation. 

Use of estimates. Our accounting policies conform to Generally Accepted Accounting Principles (“GAAP”) in the United 
States. The preparation of consolidated financial statements in conformity with GAAP requires management to make estimates 
and judgments that affect our reported financial position and results of operations. We review significant estimates and judgments 
affecting our consolidated financial statements on a recurring basis and record the effect of any necessary adjustments prior to 
their publication. Estimates and judgments are based on information available at the time such estimates and judgments are made. 
Adjustments made with respect to the use of these estimates and judgments often relate to information not previously available. 
Uncertainties with respect to such estimates and judgments are inherent in the preparation of financial statements. Estimates and 
judgments are used in, among other things, (1) aspects of revenue recognition, (2) valuation of acquisition related tangible and 
intangible assets and assessments of all long-lived assets for possible impairment, (3) estimating various factors used to accrue 
liabilities for workers’ compensation, auto, medical and general liability, (4) establishing an allowance for uncollectible accounts 
receivable, (5) estimating the useful lives of our assets, (6) assessing future tax exposure and the realization of tax assets, (7) 
selecting  assumptions  used  in  the  measurement  of  costs  and  liabilities  associated  with  defined  benefit  pension  plans,  (8) 

56 

 
assessments  of  fair  value  and  (9)  managing our  foreign  currency  risk  in foreign  operations.  Our  most  significant  accounting 
policies are described below.  

Fair value of financial instruments. As defined in Financial Accounting Standards Board (“FASB”) Accounting Standards 
Codification (“ASC”) 820 Fair Value Measurements and Disclosure (“ASC 820”), fair value is the price that would be received 
to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. We 
utilize market data or assumptions that market participants would use in pricing the asset or liability, including assumptions about 
risk and the risks inherent in the inputs to the valuation technique. These inputs can be readily observable, market corroborated, 
or generally unobservable. We primarily apply the market approach for recurring fair value measurements and endeavor to utilize 
the  best  information  available. Accordingly,  we  utilize  valuation  techniques  that  maximize  the  use  of  observable  inputs  and 
minimize the use of unobservable inputs. The use of unobservable inputs is intended to allow for fair value determinations in 
situations in which there is little, if any, market activity for the asset or liability at the measurement date. We are able to classify 
fair value balances based on the observability of those inputs. ASC 820 establishes a fair value hierarchy such that “Level 1” 
measurements  include  unadjusted  quoted  market  prices  for  identical  assets  or  liabilities  in  an  active  market,  “Level  2” 
measurements include quoted market prices for identical assets or liabilities in an active market which have been adjusted for 
items such as effects of restrictions for transferability and those that are not quoted but are observable through corroboration with 
observable market data, including quoted market prices for similar assets, and “Level 3” measurements include those that are 
unobservable and of a highly subjective measure. 

Our  financial  instruments  consist  primarily  of  cash,  cash  equivalents,  accounts  receivable,  accounts  payable  and  debt 
obligations.  The  carrying  amount  of  cash,  cash  equivalents,  trade  accounts  receivable  and  trade  accounts  payable  are 
representative of their respective fair values due to the short-term maturity of these instruments. The fair value of our ABL Facility 
and Term Loan (defined below) is representative of the carrying value based upon the variable terms and management’s opinion 
that the current rates available to us with the same maturity and security structure are equivalent to that of the debt. The fair value 
of our 5.00% Convertible Senior Notes due 2023 (the “Notes”) as of December 31, 2020 and 2019 was $91.9 million and $241.7 
million, respectively, (inclusive of the fair value of the conversion option) and are a “Level 2” measurement, determined based 
on the observed trading price of these instruments. For additional information regarding our ABL Facility, Term Loan and Notes, 
see Note 10. Long-Term Debt, Derivatives and Letters of Credit. 

Cash and cash equivalents. Cash and cash equivalents consist of all demand deposits and funds invested in highly liquid 

short-term investments with original maturities of three months or less.  

Inventory.  Except  for  certain  inventories  that  are  valued  based  on  weighted-average  cost,  we  use  the  first-in,  first-out 
method to value our inventory. Inventory includes material, labor and certain fixed overhead costs. Inventory is stated at the lower 
of  cost  and  net  realizable  value.  Inventory  quantities  on  hand  are  reviewed  periodically  and  carrying  cost  is  reduced  to  net 
realizable value for inventories for which their cost exceeds their utility. The cost of inventories consumed or products sold are 
included in operating expenses. 

Property,  plant  and  equipment.  Property,  plant  and  equipment  are  stated  at  cost  less  accumulated  depreciation  and 
amortization. Leasehold improvements are amortized over the shorter of their respective useful life or the lease term. Depreciation 
and amortization of assets are computed by the straight-line method over the following estimated useful lives of the assets: 

Classification 
Buildings 
Enterprise Resource Planning (“ERP”) System 
Leasehold improvements 
Machinery and equipment 
Furniture and fixtures 
Computers and computer software 
Automobiles 

57 

Useful Life 
20-40 years 

15 years 

2-15 years 

2-12 years 

2-10 years 

2-5 years 

2-5 years 

 
  
 
  
 
  
  
  
  
  
Goodwill and intangible assets. We allocate the purchase price of acquired businesses to their identifiable tangible assets 
and liabilities, such as accounts receivable, inventory, property, plant and equipment, accounts payable and accrued liabilities. 
We  also  allocate  a  portion  of  the  purchase  price  to  identifiable  intangible  assets,  such  as  client  relationships,  non-compete 
agreements, trade names, technology and licenses. Allocations are based on estimated fair values of assets and liabilities. We use 
all available information to estimate fair values including quoted market prices, the carrying value of acquired assets, and widely 
accepted valuation techniques such as discounted cash flows. Certain estimates and judgments are required in the application of 
the  fair  value  techniques,  including  estimates  of  future  cash  flows,  selling  prices,  replacement  costs,  economic  lives  and  the 
selection of a discount rate, as well as the use of “Level 3” measurements as defined in ASC 820. Deferred taxes are recorded for 
any differences between the assigned values and tax bases of assets and liabilities. Estimated deferred taxes are based on available 
information concerning the tax bases of assets acquired and liabilities assumed and loss carryforwards at the acquisition date, 
although such estimates may change in the future as additional information becomes known. Any remaining excess of cost over 
allocated fair values is recorded as goodwill. We typically engage third-party valuation experts to assist in determining the fair 
values  for  both  the  identifiable  tangible  and  intangible  assets.  The  judgments  made  in  determining  the  estimated  fair  value 
assigned to each class of assets acquired and liabilities assumed, as well as asset lives, could materially impact our results of 
operations. 

Goodwill  and  intangible  assets  acquired  in  a  business  combination determined  to  have an  indefinite  useful  life  are not 
amortized, but are instead tested for impairment, and assessed for potential triggering events, at least annually in accordance with 
the provisions of the ASC 350 Intangibles—Goodwill and Other (“ASC 350”). Intangible assets with estimated useful lives are 
amortized  over  their  respective  estimated  useful  lives  to  their  estimated  residual  values  and  reviewed  for  impairment  in 
accordance with ASC 350. We assess goodwill for impairment at the reporting unit level, which we have determined to be the 
same as our operating segments. Each reporting unit has goodwill relating to past acquisitions. 

If the carrying value of a reporting unit exceeds its fair value, we measure any goodwill impairment losses as the amount 
by which the carrying amount of a reporting unit exceeds its fair value, not to exceed the total amount of goodwill allocated to 
that reporting unit. Our goodwill annual test date is December 1 of each year.  

Income taxes. We follow the guidance of ASC 740 Income Taxes (“ASC 740”), which requires that we use the asset and 
liability  method  of  accounting  for  deferred  income  taxes  and  provide  deferred  income  taxes  for  all  significant  temporary 
differences. As part of the process of preparing our consolidated financial statements, we are required to estimate our income 
taxes in each of the jurisdictions in which we operate. This process involves estimating our actual current tax payable or receivable 
and related tax expense or benefit together with assessing temporary differences resulting from differing treatment of certain 
items, such as depreciation, for tax and accounting purposes. These differences can result in deferred tax assets and liabilities, 
which are included within our consolidated balance sheets. 

In accordance with ASC 740, we are required to assess the likelihood that our deferred tax assets will be realized and, to 
the extent we believe it is more likely than not (a likelihood of more than 50%) that some portion or all of the deferred tax assets 
will not be realized, we must establish a valuation allowance. We consider all available evidence to determine whether, based on 
the weight of the evidence, a valuation allowance is needed. Evidence used includes the reversal of existing taxable temporary 
differences, taxable income in prior carryback years if carryback is permitted by tax law, information about our current financial 
position and our results of operations for the current and preceding years, as well as all currently available information about 
future years, including our anticipated future performance and tax planning strategies. 

We regularly assess whether it is more likely than not that we will realize the deferred tax assets in the jurisdictions we 
operate  in.  Management  believes  future  sources  of  taxable  income,  reversing  temporary  differences  and  other  tax  planning 
strategies will be sufficient to realize the deferred tax assets for which no valuation allowance has been established. Our valuation 
allowance primarily relates to net operating loss carryforwards. While we have considered these factors in assessing the need for 
additional valuation allowance, there is no assurance that additional valuation allowance would not need to be established in the 
future if information about future years change. Any changes in valuation allowance would impact our income tax provision and 
net income (loss) in the period in which such a determination is made. As of December 31, 2020, our deferred tax assets were 
$90.5  million,  less  a valuation  allowance  of  $53.4  million. As  of  December  31,  2020,  our deferred  tax  liabilities  were  $34.7 
million. 

58 

 
Significant judgment is required in assessing the timing and amounts of deductible and taxable items for tax purposes. In 
accordance  with ASC  740-10,  we  establish  reserves  for  uncertain  tax  positions  when,  despite  our  belief  that  our  tax  return 
positions are supportable, we believe that it is not more likely than not that the position will be sustained upon challenge. When 
facts  and  circumstances  change,  we  adjust  these  reserves  through  our  provision  for  income  taxes. To  the  extent  interest  and 
penalties may be assessed by taxing authorities on any related underpayment of income tax, such amounts have been accrued and 
are classified as a component of income tax expense (benefit) in our consolidated statements of operations. As of December 31, 
2020, our gross unrecognized tax benefits, excluding penalties and interest related to uncertain tax positions, were $1.6 million. 

Workers’ compensation, auto, medical and general liability accruals. In accordance with ASC 450 Contingencies (“ASC 
450”), we record a loss contingency when it is probable that a liability has been incurred and the amount of the loss can be 
reasonably estimated. We review our loss contingencies on an ongoing basis to ensure that we have appropriate reserves recorded 
on our  balance  sheet. These reserves  are based  on historical  experience  with  claims  incurred  but  not  received,  estimates  and 
judgments made by management, applicable insurance coverage for litigation matters, and are adjusted as circumstances warrant. 
For  workers’  compensation,  our  self-insured  retention  is  $1.0  million  and  our  automobile  liability  self-insured  retention  is 
currently $1.0 million per occurrence. For general liability claims, we have an effective self-insured retention of $1.0 million and 
a deductible of $2.0 million per occurrence. For medical claims, our self-insured retention is $350,000 per individual claimant 
determined on an annual basis. For environmental liability claims, our self-insured retention is $1.0 million per occurrence. We 
maintain insurance for claims that exceed such self-retention limits. The insurance is subject to terms, conditions, limitations and 
exclusions that may not fully compensate us for all losses. Our estimates and judgments could change based on new information, 
changes in laws or regulations, changes in management’s plans or intentions, or the outcome of legal proceedings, settlements or 
other factors. If different estimates and judgments were applied with respect to these matters, it is likely that reserves would be 
recorded for different amounts. 

Allowance for credit losses. In the ordinary course of business, a portion of our accounts receivable are not collected due 
to billing disputes, customer bankruptcies, dissatisfaction with the services we performed and other various reasons. We establish 
an allowance to account for those accounts receivable that we estimate will eventually be deemed uncollectible. The allowance 
for credit losses is based on a combination of our historical experience and management’s review of long outstanding accounts 
receivable. 

Concentration of credit risk. No single customer accounts for more than 10% of consolidated revenues. 

Earnings  (loss)  per  share.  Basic  earnings  (loss)  per  share  is  computed  by  dividing  income  (loss)  from  continuing 
operations, income (loss) from discontinued operations or net income (loss) by the weighted-average number of shares of common 
stock  outstanding  during  the  year.  Diluted  earnings  (loss)  per  share  is  computed  by  dividing  income  (loss)  from  continuing 
operations, income (loss) from discontinued operations or net income (loss) by the sum of (1) the weighted-average number of 
shares of common stock outstanding during the period, (2) the dilutive effect of the assumed exercise of share-based compensation 
using  the  treasury  stock  method  and  (3)  the  dilutive  effect  of  the  assumed  conversion  of  our  Notes  under  the  treasury  stock 
method. Our current intent is to settle the principal amount of our Notes in cash upon conversion. If the conversion value exceeds 
the  principal  amount,  we  may  elect  to  deliver  shares  of  our  common  stock  with  respect  to  the  remainder  of  our  conversion 
obligation in excess of the aggregate principal amount (the “conversion spread”). Accordingly, the conversion spread is included 
in the denominator for the computation of diluted earnings per common share using the treasury stock method and the numerator 
is adjusted for any recorded gain or loss, net of tax, on the embedded derivative associated with the conversion feature.  

59 

 
Amounts used in basic and diluted loss per share, for all periods presented, are as follows (in thousands): 

Weighted-average number of basic shares outstanding 
Stock options, stock units and performance awards 
Convertible senior notes 

Total shares and dilutive securities 

Twelve Months Ended 
December 31, 
2019 
30,310     
—     
—     
30,310     

2020 
30,638     
—     
—     
30,638     

2018 
30,031    
—    
—    
30,031    

For the years ended December 31, 2020, 2019 and 2018, all outstanding share-based compensation awards were excluded 
from  the  calculation  of  diluted  loss  per  share  because  their  inclusion  would  be  antidilutive  due  to  the  loss  from  continuing 
operations in those periods. Also, the effect of our Notes was excluded from the calculation of diluted earnings (loss) per share 
since the conversion price exceeded the average price of our common stock during the applicable periods. For information on our 
Notes and our share-based compensation awards, refer to Note 10 and Note 12, respectively.  

Non-cash  investing  and  financing  activities.  Non-cash  investing  and  financing  activities  are  excluded  from  the 

consolidated statements of cash flows and are as follows (in thousands): 

Assets acquired under finance lease 

Twelve Months Ended 
December 31, 
2019 

2018 

2020 

$ 

60     $ 

326     $ 

5,302   

Also, we had $1.2 million, $4.0 million, and $1.4 million of accrued capital expenditures as of December 31, 2020, 2019 

and 2018, respectively, which are excluded from the consolidated statements of cash flows until paid. 

Foreign currency. For subsidiaries whose functional currency is not the U.S. Dollar, assets and liabilities are translated at 
period  ending  rates  of  exchange  and  revenues  and  expenses  are  translated  at  period  average  exchange  rates.  Translation 
adjustments for the asset and liability accounts are included as a separate component of accumulated other comprehensive loss in 
stockholders’ equity. Foreign currency transaction gains and losses are included in our statements of operations. 

We utilize monthly foreign currency swap contracts to reduce exposures to changes in foreign currency exchange rates 
related to our largest exposures including, but not limited to, the Australian Dollar, Canadian Dollar, Brazilian Real, British Pound, 
Euro, Malaysian Ringgit and Mexican Peso. The impact from these swap contracts was not material as of December 31, 2020 or 
2019 or for the years ended December 31, 2020, 2019 and 2018. 

Defined benefit pension plans. Pension benefit costs and liabilities are dependent on assumptions used in calculating such 
amounts. The primary assumptions include factors such as discount rates, expected investment return on plan assets, mortality 
rates and retirement rates. These rates are reviewed annually and adjusted to reflect current conditions. These rates are determined 
based on reference to yields. The expected return on plan assets is derived from detailed periodic studies, which include a review 
of asset allocation strategies, anticipated future long-term performance of individual asset classes, risks (standard deviations) and 
correlations of returns among the asset classes that comprise the plans’ asset mix. While the studies give appropriate consideration 
to recent plan performance and historical returns, the assumptions are primarily long-term, prospective rates of return. Mortality 
and retirement rates are based on actual and anticipated plan experience. In accordance with GAAP, actual results that differ from 
the assumptions are accumulated and are subject to amortization over future periods and, therefore, generally affect recognized 
expense in future periods. While we believe that the assumptions used are appropriate, differences in actual experience or changes 
in assumptions may affect the pension obligation and future expense. 

Reclassifications. Certain amounts in prior periods have been reclassified to conform to the current year presentation. Such 

reclassifications did not have any effect on our financial condition or results of operations as previously reported. 

60 

 
  
  
 
 
 
 
 
 
Newly Adopted Accounting Standards 

Topic 326 - Credit Losses. In June 2016, the FASB issued Accounting Standard Update (“ASU”) No. 2016-13, Financial 
Instruments-Credit Losses, which established ASC Topic 326, Credit Losses (“ASC 326”). Along with subsequent ASUs to clarify 
certain provisions, ASC 326 introduced a new impairment model for financial instruments that is based on expected credit losses 
rather  than  incurred  credit  losses.  The  new  impairment  model  applies  to  most  financial  assets  measured  at  amortized  cost, 
including trade accounts receivable. 

We adopted ASC 326 using the modified retrospective method for all financial assets measured at amortized cost. Results 
for reporting periods beginning after January 1, 2020 are presented under ASC 326 while prior period amounts are reported in 
accordance with previously applicable GAAP based on incurred credit losses. The cumulative effect of our adoption of ASC 326 
on January 1, 2020 resulted in a $1.0 million decrease, net of tax, to beginning retained earnings on our consolidated balance 
sheet. Refer to Note 3 for further discussion of ASC 326. 

ASU No. 2018-15. In August 2018, the FASB issued ASU No. 2018-15, Intangibles – Goodwill and Other – Internal-Use 
Software (Topic 350): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a 
Service Contract (“ASU 2018-15”), that requires implementation costs incurred in cloud computing arrangements to be deferred 
and recognized over the term of the arrangement, if those costs would be capitalized in a software licensing arrangement under 
the internal-use software guidance in Topic 350. ASU 2018-15 requires an entity to disclose the nature of its hosting arrangements 
that are service contracts and provide disclosures as if the deferred implementation costs were a separate, major depreciable asset 
class. Our adoption of ASU No. 2018-15 as of January 1, 2020 resulted in a reduction of $4.9 million from property, plant, and 
equipment with $0.9 million reclassified to prepaid expenses and other current assets and $4.0 million reclassified to other assets, 
net on our consolidated balance sheet. 

Accounting Standards Not Yet Adopted 

ASU  No.  2019-12.  In  December  2019,  the  FASB  issued  ASU  2019-12,  Income  Taxes  (Topic  740)  Simplifying  the 
Accounting  for  Income  Taxes,  that  simplifies  the  accounting  for  income  taxes  by  eliminating  some  exceptions  to  the general 
approach in ASC 740, Income Taxes as well as clarifies aspects of existing guidance to promote more consistent application. ASU 
2019-12 clarifies and amends existing guidance related to intraperiod tax allocation and calculations, recognition of deferred 
taxes for change in ownership group, evaluation of a step-up in the tax basis of goodwill and other clarifications. Our adoption 
of this ASU as of January 1, 2021 did not have a material impact to our financial statements. 

ASU No. 2020-04. In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the 
Effects  of  Reference  Rate  Reform  on Financial  Reporting. The  guidance  in ASU  2020-04  and ASU  2021-01,  Reference  Rate 
Reform (Topic 848): Scope, which was issued in January 2021, provides optional expedients and exceptions for applying GAAP 
to contract modifications and hedging relationships, subject to meeting certain criteria that reference LIBOR or another rate that 
is expected to be discontinued. The amendments in ASU  2020-04 are effective for all entities as of March 12, 2020 through 
December 31, 2022. While we are currently determining whether we will elect the optional expedients, we do not expect our 
adoption of these ASU’s to have a significant impact on our consolidated financial position, results of operations, and cash flows. 

ASU No. 2020-06. In August 2020, the FASB issued ASU 2020-06, Accounting for Convertible Instruments and Contracts 
in an Entity’s Own Equity, which simplifies the accounting for convertible instruments by eliminating certain separation models 
and will generally be reported as a single liability at its amortized cost. In addition, ASU 2020-06 eliminates the treasury stock 
method to calculate diluted earnings per share for convertible instruments and requires the use of the if-converted method. We 
expect to adopt ASU 2020-06 beginning January 1, 2022, at which time we would utilize the if-converted method, which would 
require us to assume the Notes would be settled entirely in shares of common stock for purposes of calculating diluted earnings 
per share, if the effect would be dilutive. We are still evaluating the other impacts this ASU may have on our financial statements. 

2. REVENUE 

In accordance with ASC Topic 606, Revenue from Contracts with Customers, (“ASC 606”), we follow a five-step process 
to  recognize  revenue:  1)  identify  the  contract  with  the  customer,  2)  identify  the  performance  obligations,  3)  determine  the 

61 

 
 
transaction price, 4) allocate the transaction price to the performance obligations and 5) recognize revenue when the performance 
obligations are satisfied.  

Most of our contracts with customers are short-term in nature and billed on a time and materials basis, while certain other 
contracts are at a fixed price. Certain contracts may contain a combination of fixed and variable elements. We act as a principal 
and have performance obligations to provide the service itself or oversee the services provided by any subcontractors. Revenue 
is measured based on consideration specified in a contract with a customer and excludes amounts collected on behalf of third 
parties, such as taxes assessed by governmental authorities. Generally, in contracts where the amount of consideration is variable, 
the  amount  is  determinable  each  period  based  on  our  right  to  invoice  (as  discussed  further  below)  the  customer for services 
performed to date. As most of our contracts contain only one performance obligation, the allocation of a contracts transaction 
price  to  multiple  performance  obligations  is  generally  not  applicable.  Customers  are  generally  billed  as  we  satisfy  our 
performance obligations and payment terms typically range from 30 to 90 days from the invoice date. Billings under certain fixed-
price  contracts  may  be  based  upon  the  achievement  of  specified  milestones,  while  some  arrangements  may  require  advance 
customer payment. Our contracts do not include significant financing components since the contracts typically span less than one 
year.  Contracts  generally  include  an  assurance  type  warranty  clause  to  guarantee  that  the  services  comply  with  agreed 
specifications. The  warranty  period  typically  is  twelve  months  or  less  from  the  date  of  service. Warranty  expenses  were  not 
material for the twelve months ended December 31, 2020, 2019 and 2018. 

Revenue  is  recognized  as  (or  when)  the  performance  obligations  are  satisfied  by  transferring  control  over  a  service  or 
product to the customer. Revenue recognition guidance prescribes two recognition methods (over time or point in time). Most of 
our performance obligations qualify for recognition over time because we typically perform our services on customer facilities 
or assets and customers receive the benefits of our services as we perform. Where a performance obligation is satisfied over time, 
the related revenue is also recognized over time using the method deemed most appropriate to reflect the measure of progress and 
transfer of control. For our time and materials contracts, we are generally able to elect the right-to-invoice practical expedient, 
which permits us to recognize revenue in the amount to which we have a right to invoice the customer if that amount corresponds 
directly with the value to the customer of our performance completed to date. For our fixed price contracts, we typically recognize 
revenue using the cost-to-cost method, which measures the extent of progress towards completion based on the ratio of costs 
incurred to date to the total estimated costs at completion of the performance obligation. Under this method, revenue is recognized 
proportionately as costs are incurred. For contracts where control is transferred at a point in time, revenue is recognized at the 
time control of the asset is transferred to the customer, which is typically upon delivery and acceptance by the customer. 

 Disaggregation of revenue. Essentially all of our revenues are associated with contracts with customers. A disaggregation 
of  our  revenue from  contracts  with  customers  by  geographic  region,  by  reportable  operating  segment  and  by  service  type  is 
presented below (in thousands):  

Revenue: 
IHT 
MS 
Quest Integrity 

Total 

Twelve Months Ended December 31, 2020 

United States and 
Canada 

Other Countries 

Total 

$ 

$ 

365,847      $ 
278,882     
49,117     
693,846      $ 

8,893      $ 

113,602     
36,198     
158,693      $ 

374,740   
392,484   
85,315   
852,539   

62 

 
 
 
 
 
 
  
  
Twelve Months Ended December 31, 2019 

United States and 
Canada 

Other Countries 

Total 

$ 

$ 

496,789      $ 
393,120     
76,050     
965,959      $ 

16,161      $ 
142,252     
38,942     
197,355      $ 

512,950    
535,372   
114,992   
1,163,314    

Twelve Months Ended December 31, 2020 

Non-Destructive 
Evaluation and 
Testing Services 

Repair and 
Maintenance Services  

Heat Treating 

Other 

Total 

294,838      $ 
—     
85,315     
380,153      $ 

206      $ 

388,313     
—     
388,519      $ 

50,220      $ 
1,088    
—    
51,308      $ 

29,476     $ 
3,083    
—    
32,559     $ 

374,740   
392,484   
85,315   
852,539   

Twelve Months Ended December 31, 2019 

Non-Destructive 
Evaluation and 
Testing Services 

Repair and 
Maintenance Services  

Heat Treating 

Other 

Total 

409,413      $ 
—     
114,992     
524,405      $ 

755      $ 

527,020     
—     
527,775      $ 

71,689      $ 
2,773     
—     
74,462      $ 

31,093      $ 
5,579     
—     
36,672      $ 

512,950    
535,372    
114,992    
1,163,314    

Revenue: 
IHT 
MS 
Quest Integrity 

Total 

Revenue: 
IHT 
MS 
Quest Integrity 

Total 

Revenue: 
IHT 
MS 
Quest Integrity 

Total 

_________________ 

$ 

$ 

$ 

$ 

For additional information on our reportable operating segments and geographic information, refer to Note 15. 

Contract balances. The timing of revenue recognition, billings and cash collections results in trade accounts receivable, 
contract assets and contract liabilities on the consolidated balance sheets. Trade accounts receivable include billed and unbilled 
amounts currently due from customers and represent unconditional rights to receive consideration. The amounts due are stated at 
their net estimated realizable value. Refer to Notes 1 and 3 for additional information on our trade receivables and the allowance 
for credit losses. Contract assets include unbilled amounts typically resulting from sales under fixed-price contracts when the 
cost-to-cost method of revenue recognition is utilized, the revenue recognized exceeds the amount billed to the customer and the 
right to payment is conditional on something other than the passage of time. Amounts may not exceed their net realizable value. 
If we receive advances or deposits from our customers, a contract liability is recorded. Additionally, a contract liability arises if 
items of variable consideration result in less revenue being recorded than what is billed. Contract assets and contract liabilities 
are generally classified as current. 

The  following  table  provides  information  about  trade  accounts  receivable,  contract  assets  and  contract  liabilities  as  of 

December 31, 2020 and 2019 (in thousands): 

Trade accounts receivable, net1 
Contract assets2 
Contract liabilities3 

63 

December 31, 2020    December 31, 2019 
245,617    
$ 
4,671    
$ 
1,224    
$ 

194,066      $ 
5,242      $ 
930      $ 

 
 
 
 
 
 
 
  
  
 
 
 
 
 
 
 
  
  
  
  
 
 
 
 
 
 
 
   
   
   
  
 
_________________ 

1 
2 
3 

Includes billed and unbilled amounts, net of allowance for credit losses. See Note 3 for details.  
Included in the “Prepaid expenses and other current assets” line on the consolidated balance sheet. 
Included in the “Other accrued liabilities” line of the consolidated balance sheet. 

The $0.5 million decrease in our contract assets from December 31, 2019 to December 31, 2020 is due to fewer fixed price 
contracts in progress at December 31, 2020 as compared to December 31, 2019, consistent with lower activity levels in the fourth 
quarter of 2020 compared to the same quarter in 2019. The $0.9 million decrease in contract liabilities is due to our completion 
of performance obligations during the year ended December 31, 2019 associated with contracts under which customers had paid 
for all or a portion of the consideration in advance of the work being performed. Due to the short-term nature of our contracts, 
contract liability balances as of the end of any period are generally recognized as revenue in the following quarter. Accordingly, 
essentially all of the contract liability balance at December 31, 2019 was recognized as revenue during the year ended December 
31, 2020. 

Contract costs. We recognize the incremental costs of obtaining contracts as selling, general and administrative expenses 
when incurred if the amortization period of the asset that otherwise would have been recognized is one year or less. Costs to 
fulfill a contract are recorded as assets if they relate directly to a contract or a specific anticipated contract, the costs generate or 
enhance resources that will be used in satisfying performance obligations in the future and the costs are expected to be recovered. 
Costs to fulfill recognized as assets primarily consist of labor and materials costs and generally relate to engineering and set-up 
costs incurred prior to the satisfaction of performance obligations begins. Assets recognized for costs to fulfill a contract are 
included in the “Prepaid expenses and other current assets” line of the consolidated balance sheets and were not material as of 
December 31, 2020 and 2019. Such assets are recognized as expenses as we transfer the related goods or services to the customer. 
All other costs to fulfill a contract are expensed as incurred. 

Remaining performance obligations. As of December 31, 2020 and 2019, there were no material amounts of remaining 
performance obligations that are required to be disclosed. As permitted by ASC 606, we have elected not to disclose information 
about remaining performance obligations where i) the performance obligation is part of a contract that has an original expected 
duration of one year or less or ii) when we recognize revenue from the satisfaction of the performance obligation in accordance 
with the right-to-invoice practical expedient. 

3. RECEIVABLES 

A summary of accounts receivable as of December 31, 2020 and 2019 is as follows (in thousands):  

Trade accounts receivable 
Unbilled revenues 
Allowance for credit losses 

Total 

December 31, 

2020 
157,513      $ 
46,471     
(9,918)    
194,066      $ 

2019 
192,743    
62,864    
(9,990)   
245,617    

$ 

$ 

ASC  326  applies  to  financial  assets  measured  at  amortized  cost,  including  trade  and unbilled  accounts  receivable,  and 
requires immediate recognition of lifetime expected credit losses. Significant factors that affect the expected collectability of our 
receivables  include  macroeconomic  trends  and  forecasts  in  the  oil  and  gas,  refining,  power,  and  petrochemical  markets  and 
changes in our results of operations and forecasts. For unbilled receivables, we consider them as short-term in nature as they are 
normally converted to trade receivables within 90 days, thus future changes in economic conditions will not have a significant 
effect  on  the  credit  loss  estimate.  We  have  identified  the  following  factors  that  primarily  impact  the  collectability  of  our 
receivables and therefore determine the pools utilized to calculate expected credit losses: (i) the aging of the receivable, (ii) any 
identification of known collectability concerns with specific receivables and (iii) variances in economic risk characteristics across 
geographic regions. 

64 

 
 
  
  
 
For trade receivables, customers typically are provided with payment due date terms of 30 days upon issuance of an invoice. 
We have tracked historical loss information for our trade receivables and compiled historical credit loss percentages for different 
aging categories. We believe that the historical loss information we have compiled is a reasonable basis on which to determine 
expected  credit  losses  for  trade  receivables  because  the  composition  of  the  trade  receivables  is  consistent  with  that  used  in 
developing  the  historical  credit-loss  percentages  as  typically  our  customers  and  payment  terms  do  not  change  significantly. 
Generally, a longer outstanding receivable equates to a higher percentage of the outstanding balance as current expected credit 
losses. We update the historical loss information for current conditions and reasonable and supportable forecasts that affect the 
expected  collectability  of  the  trade  receivable  using  a  loss-rate  approach.  We  have  not  seen  a  negative  trend  in  the  current 
economic environment that significantly impacts our historical credit-loss percentages; however, we will continue to monitor for 
changes that would indicate the historical loss information is no longer a reasonable basis for the determination of our expected 
credit losses. Our forecasted loss rates inherently incorporate expected macroeconomic trends. A loss-rate method for estimating 
expected credit losses on a pooled basis is applied for each aging category for receivables that continue to exhibit similar risk 
characteristics. 

To measure expected credit losses for individual receivables with specific collectability risk, we identify specific factors 
based  on  customer-specific  facts  and  circumstances  that  are  unique  to  each  customer.  Customer  accounts  with  different  risk 
characteristics are separately identified and a specific reserve is determined for these accounts based on the assessed credit risk. 

We have also identified the following geographic regions in which to distinguish our trade receivables: the (i) United States, 
(ii) Canada, (iii) the European Union, (iv) the United Kingdom, and (v) other countries. These geographic regions are considered 
appropriate as they each operate in different economic environments with different foreign currencies, and therefore share similar 
economic risk characteristics. For each geographic region we evaluate the historical loss information and determine credit-loss 
percentages  to  apply  to  each  aging  category  and  individual  receivable  with  specific  risk  characteristics.  We  estimate  future 
expected credit losses based on forecasted changes in gross domestic product and oil demand for each region. 

We consider one year from the financial statement reporting date as representing a reasonable forecast period as this period 
aligns with the expected collectability of our trade receivables. Financial distress experienced by our customers could have an 
adverse impact on us in the event our customers are unable to remit payment for the products or services we provide or otherwise 
fulfill their obligations to us. In determining the current expected credit losses, we review macroeconomic conditions, market 
specific conditions, and internal forecasts to identify potential changes in our assessment. 

The following table shows a rollforward of the allowance for credit losses: 

Balance at beginning of period 
Adoption of account pronouncement ASC 3261 
Provision for expected credit losses 
Write-offs 
Foreign exchange effects 
Balance at end of period 

_________________ 
1 Due to the initial adoption of ASC 326 as of January 1, 2020. 

4. INVENTORY 

Twelve Months Ended 
December 31, 
2019 

2020 

9,990      $ 
1,410     
1,612     
(3,193)    
99     
9,918      $ 

15,182      $ 
—     
(2,573)    
(2,673)    
54     
9,990      $ 

$ 

$ 

2018 

11,308    
—    
11,662    
(7,475)   
(313)   
15,182    

A summary of inventory as of December 31, 2020 and 2019 is as follows (in thousands): 

65 

 
  
  
 
 
  
Raw materials 
Work in progress 
Finished goods 
Total 

December 31, 

2020 

2019 

$ 

$ 

7,395      $ 
2,890     
26,569     
36,854      $ 

7,555    
2,851    
28,789    
39,195    

5. PROPERTY, PLANT AND EQUIPMENT 

A summary of property, plant and equipment as of December 31, 2020 and 2019 is as follows (in thousands): 

Land 
Buildings and leasehold improvements 
Machinery and equipment 
Furniture and fixtures 
Capitalized ERP system development costs 
Computers and computer software 
Automobiles 
Construction in progress 

Total 

Accumulated depreciation and amortization 
Property, plant, and equipment, net 

December 31, 

2020 

5,805      $ 
57,632     
302,886     
11,450     
45,917     
20,508     
4,518     
8,329     
457,045     
(286,736)    
170,309      $ 

2019 

6,380    
59,177    
284,020    
10,946    
46,637    
22,906    
4,642    
13,088    
447,796    
(255,845)   
191,951    

$ 

$ 

Included in the table above are assets under finance leases of $5.7 million and $5.6 million and accumulated amortization 
of  $0.9  million  and $0.5  million  as  of  December  31, 2020  and  2019, respectively.  Depreciation  expense  for  the  years  ended 
December 31, 2020, 2019 and 2018 was $31.5 million, $34.4 million and $36.2 million, respectively. 

6. INTANGIBLE ASSETS 

A summary of intangible assets as of December 31, 2020 and 2019 is as follows (in thousands): 

Customer relationships 
Non-compete agreements 
Trade names 
Technology 
Licenses 
Total 

Gross 
Carrying 
Amount 

December 31, 2020 

Accumulated 
Amortization 

$ 

$ 

175,418      $ 
5,569     
24,870     
7,879     
864     
214,600      $ 

(76,541)     $ 
(5,569)    
(21,794)    
(6,691)    
(723)    
(111,318)     $ 

Net 
Carrying 
Amount 

98,877    
—    
3,076    
1,188    
141    
103,282    

66 

 
  
  
 
 
  
  
  
 
 
  
  
  
 
 
  
Customer relationships 
Non-compete agreements 
Trade names 
Technology 
Licenses 
Total 

Gross 
Carrying 
Amount 

December 31, 2019 

Accumulated 
Amortization 

$ 

$ 

174,940      $ 
5,466     
24,724     
7,838     
848     
213,816      $ 

(63,727)     $ 
(5,306)    
(21,146)    
(5,976)    
(642)    
(96,797)     $ 

Net 
Carrying 
Amount 

111,213    
160    
3,578    
1,862    
206    
117,019    

Amortization expense on intangible assets for the years ended December 31, 2020, 2019 and 2018 was $14.0 million, $14.3 
million and $28.7 million, respectively. Amortization expense for current intangible assets is forecast to be approximately   $13 
million per year from 2021 through 2024.  

The decline in amortization expense in 2019 is primarily due to a change in the estimated useful life of an intangible asset 
associated  with  the  Furmanite  trade  name  in  2018.  Management  determined  that,  as  a  result  of  initiatives  to  consolidate  our 
branding, the useful life of this intangible asset was not expected to extend beyond December 31, 2018. In accordance with ASC 
350, we accounted for the change in useful life prospectively effective January 1, 2018 and amortized the remaining balance over 
2018, which resulted in incremental amortization expense in 2018 of $12 million which did not recur in 2019. 

The weighted-average amortization period for intangible assets subject to amortization was 13.6 years as of December 31, 
2020. The weighted-average amortization period as of December 31, 2020 is 13.6 years for customer relationships, 5.0 years for 
non-compete agreements, 15.0 years for trade names, 10.0 years for technology and 10.5 years for licenses. 

7. GOODWILL AND IMPAIRMENT CHARGES 

The COVID-19 pandemic and subsequent mitigation efforts, which included global business and societal shutdowns and 
the  implementation  of  mandatory  social distancing requirements,  created  an unprecedented  disruption  to  our business  during 
2020. These mitigation efforts coupled with the negative economic impacts to the oil and gas industry caused by the substantial 
decline in the global demand for oil and the concurrent surplus in the supply of oil resulting from geopolitical tensions between 
OPEC regarding limits on production of oil significantly impacted our business. Even though our services are primarily related 
to infrastructure support, the oil and gas industry is one of the key industries we serve and our clients have been significantly 
impacted as a result of these events. 

As our clients continue to adjust spending levels in response to the lower commodity prices, we have experienced activity 
reductions and pricing pressure for our products and services, primarily in our IHT and MS reporting units, which we expect to 
continue. In line with these changing market conditions, our market capitalization also deteriorated during the first quarter of 
2020 and most significantly in late March 2020.  In response to these events and the related decline in our forecasts from the 
COVID-19 pandemic, we announced cost-cutting measures to offset the expected impact to our business. We determined the 
totality of these events constituted a triggering event that required us to perform an interim goodwill impairment assessment as 
of March 31, 2020. 

We determined the fair value for each reporting unit in our goodwill impairment assessment using both a discounted cash 
flow analysis and a multiples based market approach for comparable companies. We utilized third-party valuation advisors to 
assist us with these valuations. These analyses included significant judgment, including forecasted revenue, short-term and long-
term  forecast  of  operating  performance,  discount  rates  based  on  our  weighted  average  cost  of  capital,  revenue  growth  rates, 
profitability margins, capital expenditures and the timing of future cash flows. These impairment assessments incorporate inherent 
uncertainties, including supply and demand for our services, utilization forecasts, pricing forecasts and future market conditions, 
which are difficult to predict in volatile economic environments and could result in impairment charges in future periods if actual 
results materially differ from the assumptions utilized in our forecasts.  

67 

 
  
 
 
Based upon our impairment assessment, we determined the carrying amount of our IHT reporting unit exceeded the fair 
value. As a result, we recorded $191.8 million in goodwill impairment charges on our IHT reporting unit during the three months 
ended March 31, 2020. The fair value of the MS and Quest Integrity reporting units exceeded their respective carrying values. 

We  have  three  reporting  units  and  perform  a  goodwill  impairment  test  at  a  reporting  unit  level  on  an  annual  basis  on 
December 1 and whenever there are sufficient indicators that the carrying value of a reporting unit exceeds its fair value. For our 
annual goodwill impairment test as of December 1, 2020, we elected to perform a qualitative assessment to determine if it was 
more likely than not (that is, a likelihood of more than 50 percent) that the fair values of our reporting units were less than their 
respective carrying values as of the test date. Our qualitative assessment for December 1, 2020 considered relevant events and 
circumstances occurring since the quantitative assessment performed on March 31, 2020. Specifically, we considered changes in 
our stock price, industry and market conditions, our internal forecasts of future revenue and expenses, any significant events 
affecting us and actual changes in the carrying value of our net assets. After considering all positive and negative evidence for 
the assessments as of this date, we concluded that it was not more likely than not that our carrying values exceeded fair values 
and, as such, no additional impairment was indicated. We will continue to evaluate our goodwill and long-lived assets for potential 
triggering events as conditions warrant. 

There  was  $91.4  million  and $282.0  million  of  goodwill  at  December 31,  2020  and 2019,  respectively. A  summary  of 

goodwill is as follows (in thousands): 

IHT 

MS 

Quest Integrity 

Consolidated 

Goodwill, 
Gross 

Accumulated 
Impairment 

Goodwill, 
Net 

Goodwill, 
Gross 

Accumulated 
Impairment 

Goodwill, 
Net 

Goodwill, 
Gross 

Accumulated 
Impairment 

Goodwill, 
Net 

Goodwill, 
Gross 

Accumulated 
Impairment 

Goodwill, 
Net 

Balance at 
December 31, 
2018 

FX 
Adjustments 

Balance at 
December 31, 
2019 

FX 
Adjustments 

Impairment 
charge 
Additions 

Balance at 
December 31, 
2020 

$ 213,748    $ 

(21,140)    $ 192,608    $ 109,728    $ 

(54,101)    $  55,627     $  33,415     $ 

—     $  33,415     $ 356,891    $ 

(75,241)    $ 281,650   

608   

—    

608   

(218)  

—    

(218)   

(34)   

—    

(34)   

356   

—    

356   

$ 214,356    $ 

(21,140)    $ 193,216    $ 109,510    $ 

(54,101)    $  55,409     $  33,381     $ 

—     $  33,381     $ 357,247    $ 

(75,241)    $ 282,006   

(1,428)  

—    

(1,428)  

1,211   

—    

1,211    

854    

—    

854    

637   

—    

637   

—   

(191,788)    (191,788)  

—   

—    

—   

—   

—   

—    

—    

—    

—    

—    

496    

—    

—    

—    

—   

(191,788)    (191,788)  

496    

496   

—    

496   

$ 212,928    $ 

(212,928)    $ 

—    $ 110,721    $ 

(54,101)    $  56,620     $  34,731     $ 

—     $  34,731     $ 358,380    $ 

(267,029)    $  91,351   

8. OTHER ACCRUED LIABILITIES 

A summary of other accrued liabilities as of December 31, 2020 and 2019 is as follows (in thousands): 

Payroll and other compensation expenses 
Legal and professional accruals 
Insurance accruals 
Property, sales and other non-income related taxes 
Accrued commission 
Accrued interest 
Other 

Total 

68 

December 31, 

2020 
42,668      $ 
4,135     
6,659     
8,722     
1,048     
2,437     
7,475     
73,144      $ 

2019 
45,934    
5,201    
10,951    
8,593    
3,299    
5,015    
7,513    
86,506    

$ 

$ 

 
  
  
 
  
  
  
 
 
9. INCOME TAXES 

For the years ended December 31, 2020, 2019 and 2018, our income tax benefit on the loss from continuing operations 
resulted in an effective tax rate of 5.8%, 1.3% and 33.0%, respectively. Our income tax benefit on continuing operations for the 
years ended December 31, 2020, 2019 and 2018 was $14.7 million, $0.4 million and $31.1 million, respectively, and includes 
federal, state and foreign taxes. The components of our tax benefit on continuing operations were as follows (in thousands): 

Twelve months ended December 31, 2020: 

U.S. Federal 
State & local 
Foreign jurisdictions 

Twelve months ended December 31, 2019: 

U.S. Federal 
State & local 
Foreign jurisdictions 

Twelve months ended December 31, 2018: 

U.S. Federal 
State & local 
Foreign jurisdictions 

Current 

Deferred 

Total 

$ 

$ 

$ 

$ 

$ 

$ 

(14,853)    $ 
1,113     
2,942     
(10,798)    $ 

(105)    $ 
519     
2,340     
2,754     $ 

(1,228)     $ 
(1,010)    
(1,679)    
(3,917)     $ 

(4,349)     $ 
(1,230)    
2,389     
(3,190)     $ 

(16,081)  
103    
1,263    
(14,715)  

(4,454)  
(711)   
4,729    
(436)  

(3,295)    $ 
509     
3,457     

671     $ 

(27,670)     $ 
(2,360)    
(1,704)    
(31,734)     $ 

(30,965)  
(1,851)   
1,753    
(31,063)  

The components of pre-tax income (loss) from continuing operations for the years ended December 31, 2020, 2019 and 

2018 were as follows (in thousands): 

Domestic 
Foreign 

Twelve Months Ended 
December 31, 
2019 
(34,720)     $ 
1,867     
(32,853)     $ 

2020 
(240,064)     $ 
(11,854)    
(251,918)     $ 

$ 

$ 

2018 
(90,822)   
(3,387)   
(94,209)   

69 

 
  
 
 
 
 
   
  
 
 
   
  
 
 
   
  
 
  
  
  
 
 
 
 
The income tax benefit attributable to the loss from continuing operations differed from the amounts computed by applying 
the U.S. Federal income tax rate (21% in 2020, 2019 and 2018) to pre-tax loss from continuing operations as a result of the 
following (in thousands): 

$ 

Pre-tax loss from continuing operations 
Computed income taxes at statutory rate 
State income taxes, net of federal benefit1 
Foreign tax rate differential 
Deferred taxes on investment in foreign subsidiaries 
Non-deductible expenses 
Non-deductible compensation1 
Foreign withholding 1 
Convertible debt1 
Other tax credits 
Deemed repatriation tax 
Goodwill impairment 
Valuation allowance 
Cares Act rate benefit 
Rate change 
Other1 

Total benefit for income tax on continuing operations 

$ 

_____________ 

Twelve Months Ended 
December 31, 
2019 
(32,853)     $ 
(6,899)    
(820)    
(300)    
18     
658     
559     
670     
—     
—     
—     
—     
3,682     
—     
684     
1,312     
(436)     $ 

2020 
(251,918)     $ 
(52,903)    
(114)    
404     
525     
518     
89     
1,063     
(2,949)    
—     
—     
12,586     
32,957     
(7,267)    
(551)    
927     
(14,715)     $ 

2018 
(94,209)   
(19,784)   
(974)   
(52)   
(7,284)   
686    
829    
1,615    
2,865    
(1,995)   
(1,751)   
—    
2,923    
—    
81    
(8,222)   
(31,063)   

1 

Compared to our previously filed 2018 Annual Report on Form 10-K, $1.4 million was reclassified from “Other” to “State income taxes, net of federal benefit” for the twelve 
months ended December 31, 2018. Additionally, “Non-deductible compensation”, “Convertible debt “and “Foreign withholding tax” were moved from “Other” to separate 
line disclosures. 

70 

 
  
  
 
 
 The tax effects of temporary differences that give rise to significant portions of the deferred tax assets and deferred tax 
liabilities are presented below (in thousands):  

Deferred tax assets: 

Accrued compensation and benefits 
Receivables 
Inventory 
Share based compensation 
Other accrued liabilities 
Tax credit carry forward 
Interest expense limitation 
Goodwill and intangible costs 
Net operating loss carry forwards 
Other 

Deferred tax assets 

Less: Valuation allowance 

Deferred tax assets, net 
Deferred tax liabilities: 

Property, plant and equipment 
Goodwill and intangible costs 
Unremitted earnings of foreign subsidiaries 
Convertible debt 
Other 

Deferred tax liabilities 
Net deferred tax asset (liability) 

December 31, 

2020 

2019 

$ 

9,058      $ 
1,551     
336     
256     
2,109     
3,642     
7,040     
6,754     
58,759     
1,013     
90,518     
(53,417)    
37,101     

(23,783)    
—     
(5,918)    
(1,755)    
(3,230)    
(34,686)    

$ 

2,415      $ 

8,909    
1,644    
397    
768    
1,247    
312    
7,719    
—    
50,447    
1,798    
73,241    
(14,912)   
58,329    

(17,921)   
(28,655)   
(5,393)   
(5,767)   
(2,400)   
(60,136)   
(1,807)   

Management evaluates all available evidence, both positive and negative, to determine whether sufficient future taxable 
income will be generated to allow for the realization of the existing deferred tax assets. A valuation allowance is recognized if, 
based on the weight of available evidence, it is more likely than not that some portion of the deferred tax asset will not be realized. 
A significant factor of negative evidence evaluated was the cumulative pre-tax loss incurred over the three-year period ended 
December  31,  2020.    This  objective  evidence  limits  the  ability  to  consider  other  subjective  positive  evidence,  such  as  our 
projections for future pre-tax income.   

On the basis of this evaluation, as of December 31, 2020, a valuation allowance of $53.4 million has been recorded to 
recognize only the portion of the deferred tax asset that is more likely than not to be realized. This valuation allowance relates 
primarily to the deferred tax assets for federal, foreign and state tax net operating loss carryforwards.  The amount of deferred tax 
asset considered realizable could be adjusted if there are changes to net operating loss carryforward periods or there is a change 
to the weight assessed on various sources of positive and negative evidence. 

The deferred tax asset presented for net operating loss carryforwards is net of any unrecognized tax benefits that has been 

established related to income tax returns filed.       

At December 31, 2020, we had net operating loss carry forwards for U.S. federal income tax purposes of $174.9 million. 
Of this amount, $93.4 million expires in various dates through 2037 and $81.5 million has an indefinite carry forward period. 
These  carryforwards  are  available,  subject  to  certain  limitations,  to  offset  future  taxable  income.  Further,  we  have  state  net 
operating loss carryforwards of $166.0 million with $151.5 million expiring on various dates through 2040 and $14.5 million 
with an indefinite carryforward period.  

71 

 
 
  
  
 
 
  
 
  
As of December 31, 2019, we had alternative minimum tax credits of approximately $2.1 million which can be used to 
offset regular income tax or is refundable. Pursuant to a provision of the CARES Act, we filed for and received the full refund of 
these alternative minimum tax credits in 2020. 

The Company has $3.5 million of tax credits that will expire on various dates through 2037 if not utilized.  

As  of  December  31,  2020,  we  had  foreign  net  operating  loss  carry  forwards  totaling  $47.8  million.  Of  this  amount, 

$26.1 million will expire in various dates through 2030 and $21.7 million has an unlimited carry forward period. 

At  December  31,  2020,  none  of  our  undistributed  earnings  of  foreign  operations  were  considered  to  be  permanently 
reinvested overseas. As of December 31, 2020, the deferred tax liability related to undistributed earnings of foreign subsidiaries 
was $5.9 million. 

As of December 31, 2020, $1.0 million of unrecognized tax benefits would affect our effective tax rate. We estimate the 
uncertain tax benefits that may be recognized within the next twelve months will not be material.  Our policy is to recognize 
interest and penalties related to unrecognized tax benefits in income tax expense. 

We file income tax returns in the U.S. with federal and state jurisdictions as well as various foreign jurisdictions. With few 
exceptions, we are no longer subject to U.S. Federal, state and local or non-U.S. income tax examinations by tax authorities for 
years prior to 2016. We are currently under federal audit for the tax year ended December 31, 2017 and under state audit in one 
of the taxing jurisdictions in which we do substantial business. We do not anticipate any material adjustments related to these 
examinations.  

Periodic examinations of our tax filings occur by the taxing authorities for the jurisdictions in which we conduct business.  
These  examinations  review  the  significant  positions  taken  on  our  returns,  including  the  timing  and  amount  of  income  and 
deductions  reported,  as  well as  the  allocation  of  income  among multiple  taxing  jurisdictions. We  do  not  expect  any material 
adjustments to result from positions taken on our income tax returns.   

The following table summarizes the Company’s reconciliation of gross unrecognized tax benefits, excluding penalties 

and interest, for the year ended December 31, 2020, 2019 and 2018 (in thousands): 

Unrecognized tax benefits - January 1 

Additions based on current year tax positions 
Additions based on tax positions related to prior years 
Reductions based on tax positions related to prior years 
Settlements 
Reductions resulting from a lapse of the applicable statute of limitations 

Unrecognized tax benefits - December 31 

_____________ 

Twelve Months Ended 
December 31, 
2019 

2020 

20181 

1,547      $ 
7     
89     

—     
(33)    
1,610      $ 

1,749      $ 
—     
227     
(415)    
—     
(14)    
1,547      $ 

991    
—    
1,004    
—    
—    
(246)   
1,749    

$ 

$ 

1 

2018 revised figures were not considered material. Penalties and interest were excluded in 2019, therefore 2018 amounts were revised for consistency. 

We have recorded the unrecognized tax benefits in other long-term liabilities in the consolidated balance sheets. As  of 
December 31, 2020, 2019 and 2018, the total amount of accrued interest and penalties related to unrecognized tax benefits was 
$0.4 million, $0.3 million and $0.5 million, respectively. There were approximately $0.1 million, $(0.1) million and $0.3 million, 
respectively, of interest and penalties related to unrecognized tax benefits that are recorded in income tax expense for the periods 
ended December 31, 2020, 2019 and 2018.  

72 

 
  
  
 
 
  
10. LONG-TERM DEBT 

As  of  December  31,  2020  and  2019,  our  long-term  debt  and  finance  lease  obligations  are  summarized  as  follows  (in 

thousands): 

ABL Facility 
Term Loan 
Credit Facility revolver 
Credit Facility term loan 
     Total  
Convertible debt1 
Finance lease obligations 

Total debt and finance lease obligations 

Current portion of long-term debt and finance lease obligations 

Total long-term debt and finance lease obligations, less current portion 

_________________ 

December 31, 

2020 

2019 

$ 

$ 

9,000      $ 

213,809     
—     
—     
222,809     
84,534     
5,153     
312,496     
(337)    
312,159      $ 

—    
—    
73,876    
49,735    
123,611    
201,619    
5,363    
330,593    
(5,294)   
325,299    

1 

Comprised of principal amount outstanding, less unamortized discount and issuance costs. See Convertible Debt section below for additional information. 

Future maturities of long-term debt, excluding finance leases, are as follows (in thousands): 

December 31 
2021 
2022 
2023 
2024 
2025 
Thereafter 
Total 

$ 

$ 

—    
—    
93,130    
9,000    
—    
250,000    
352,130    

For information on our finance lease obligations, see footnote 11. 

ABL Facility 

On December 18, 2020, we entered into an asset-based credit agreement (the “ABL Facility”) led by Citibank, N.A., as 
agent, which provides for available borrowings up to $150 million. The ABL Facility matures and all outstanding amounts become 
due and payable on December 18, 2024. However, if our Notes, which mature on August 1, 2023, have an aggregate principal 
amount of $50 million or more outstanding 120 days prior to their maturity date (the “Trigger Date”), or if there are Notes in an 
aggregate principal amount of less than $50 million outstanding and we do not have sufficient availability of more than 20% 
under the ABL Facility on the Trigger Date, the ABL Facility will terminate on the Trigger Date. The ABL Facility includes a 
$50 million sublimit for letters of credit issuance and $35 million sublimit for swingline borrowings.  Additionally, subject to 
certain conditions, including obtaining additional commitments, the ABL Facility may be increased by an amount not to exceed 
$50 million.  

Our obligations under the ABL Facility are guaranteed by certain of our direct and indirect subsidiaries, as set forth in the 
ABL Facility agreement.  The ABL Facility is secured on a first priority basis by, among other things, our accounts receivable, 
deposit accounts, securities accounts and inventory, including those of our direct and indirect subsidiary guarantors, and on a 
second priority basis by substantially all other assets of our direct and indirect subsidiary guarantors. Borrowing availability under 
the ABL Facility is based on a percentage of the value of accounts receivable and inventory, reduced for certain reserves. 

73 

 
 
 
 
 
 
  
 
 
  
  
 
Borrowings under the ABL Facility bear interest through maturity at a variable rate based upon, at our option, an annual 
rate of either a base rate (“Base Rate”) or a LIBOR rate, plus an applicable margin.  The Base Rate is defined as a fluctuating 
interest rate equal to the greatest of (i) the federal funds rate plus 0.50%, (ii) Citibank, N.A.’s prime rate, and (iii) the one-month 
LIBOR rate plus 1.00%.  Depending on the amount of average excess availability, the applicable margin is between 1.75% to 
2.25% for Base Rate borrowings with a 1.75% Base Rate floor and between 2.75% and 3.25% for LIBOR rate borrowings with 
a 0.75% LIBOR rate floor.  Interest is payable either (i) monthly for Base Rate borrowings or (ii) the last day of the interest period 
for LIBOR rate borrowings, as set forth in the ABL Facility agreement. The fee for undrawn amounts ranges from 0.375% to 
0.5%, depending on usage and is due quarterly. 

The ABL Facility contains customary conditions to borrowings, events of default and covenants, including, but not limited 
to, covenants that restrict our ability to sell assets, makes changes to the nature of our business, engage in mergers and acquisitions, 
incur, assume or permit to exist additional indebtedness and guarantees, create or permit to exist liens, pay dividends, issue equity 
instruments, make distribution or redeem or repurchase capital stock.  In the event that our excess availability is less than the 
greater of (i) $15.0 million and (ii) 10.00% of the lesser of (1) the current borrowing base and (2) the commitments under the 
ABL Facility then in effect, a consolidated fixed charge coverage ratio of at least 1.00 to 1.00 must be maintained.  Upon the 
occurrence  of  certain  events  of  default,  an  additional  2.0%  interest  maybe  required  on  the  outstanding  loans  under  the ABL 
Facility.  

At December 31, 2020, we had $24.6 million of cash on hand and approximately $59.5 million of available borrowing 
capacity under the ABL Facility. Direct and incremental costs associated with the issuance of the ABL Facility were approximately 
$3.3 million and were capitalized as debt issuance costs. These costs are being amortized on a straight-line basis over the term of 
the ABL Facility. 

Atlantic Park Term Loan 

On December 18, 2020, we also entered into a credit agreement with Atlantic Park Strategic Capital Fund, L.P., as agent, 
and APSC Holdco II, L.P. (“APSC”), as lender, pursuant to which we borrowed a $250.0 million term loan (the “Term Loan”). 
The Term Loan was issued with a 3% original issuance discount (“OID”), such that total proceeds received were $242.5 million. 
The  Term  Loan  matures,  and  all  outstanding  amounts  become  due  and  payable  on  December  18,  2026.  However,  certain 
conditions could result in an earlier maturity, including if the Notes have an aggregate principal amount outstanding of $50 million 
or more on the Trigger Date, in which case the Term Loan will terminate on the Trigger Date. As set forth in the Term Loan 
agreement, the Term Loan is secured by substantially all assets, other than those secured on a first lien basis by the ABL Facility, 
and we may increase the Term Loan by an amount not to exceed $100 million. 

The Term Loan bears an interest through maturity at a variable rate based upon, at our option, an annual rate of either a 
Base rate or a LIBOR rate, plus an applicable margin.  The Base rate is defined as a fluctuating interest rate equal to the greatest 
of (i) the federal funds rate plus 0.50%, (ii), the prime rate as specified in the Term Loan agreement, and (iii) one-month LIBOR 
rate plus 1.00%. The applicable margin is defined as a rate of 6.50% for Base rate borrowings with a 2.00% Base rate floor and 
7.50% for LIBOR rate borrowings with a 1.00% LIBOR rate floor.  Interest is payable either (i) monthly for Base rate borrowings 
or (ii) the last day of the interest period for LIBOR rate borrowings, as set forth in the Term Loan agreement. The loans under the 
Term Loan were issued with an original issue discount of 3.00%, and are, in whole or in part, prepayable any time and from time 
to time, at a prepayment premium (including a make whole during the first two years) specified in the Term Loan agreement 
(subject to certain exceptions), plus accrued and unpaid interest. The effective interest rate on the Term Loan at December 31, 
2020 was 11.93%. 

The  Term  Loan  contains  customary  payment  penalties,  events  of  default  and  covenants,  including  but  not  limited  to, 
covenants that restrict our ability to sell assets, make changes to the nature of our business, engage in mergers or acquisitions, 
incur  additional  indebtedness  and  guarantees,  pay  dividends,  issue  equity  instruments  and  make  distributions  or  redeem  or 
repurchase capital stock.  

Commencing with the fiscal quarter ending March 31, 2022, we are also required to maintain a net leverage ratio of less 
than or equal to 7.00 to 1.00, calculated quarterly on a trailing twelve-month basis.  In addition, our capital expenditures may not 

74 

 
exceed $33.0 million during any four fiscal quarter period, provided that this covenant will not apply if the total net leverage ratio 
is less than or equal to 4.00 to 1.00 at the end of the second and fourth quarter of each year. 

Our ability to maintain compliance with the financial covenants is dependent upon our future operating performance and 
future financial condition, both of which are subject to various risks and uncertainties. The effects of the COVID-19 pandemic 
and the decline in oil and gas end markets could have a significant adverse effect on our financial position and business condition, 
as well as our clients and suppliers. Additionally, these events may, among other factors, impact our ability to generate cash flows 
from operations, access the capital markets on acceptable terms or at all, and affect our future need or ability to borrow under our 
ABL Facility. In addition to our current sources of funding our business, the effects of such events may impact our liquidity or 
our need to revise our allocation or sources of capital, implement further cost reduction measures and/or change our business 
strategy. Although the COVID-19 pandemic and decline in the oil and gas end markets could have a broad range of effects on our 
liquidity sources, the effects will depend on future developments and cannot be predicted at this time. 

In order to secure our casualty insurance programs, we are required to post letters of credit generally issued by a bank as 
collateral. A letter of credit commits the issuer to remit specified amounts to the holder, if the holder demonstrates that we failed 
to meet our obligations under the letter of credit. If this were to occur, we would be obligated to reimburse the issuer for any 
payments the issuer was required to remit to the holder of the letter of credit. We were contingently liable for outstanding stand-
by letters of credit totaling $19.5 million at December 31, 2020 and $20.5 million at December 31, 2019. Outstanding letters of 
credit reduce amounts available under our ABL Facility and are considered as having been funded for purposes of calculating our 
financial covenants under the ABL Facility. 

Warrant  

On December 18, 2020, in connection with the execution of the Term Loan, we issued to APSC a warrant to purchase up 
to 3,582,949 shares of our common stock (the “Warrant”), which is exercisable at the holder’s option at any time, in whole or in 
part, until June 14, 2028, at an exercise price of $7.75 per share. The exercise price and the number of share of common stock 
issuable  on  exercise  of  the  Warrant  are  subject  to  certain  antidilution  adjustments,  including  stock  dividends,  stock  splits, 
reclassifications, noncash distributions, cash dividends, certain equity issuances and business combination transactions.  

The Warrant (and shares of common stock issuable upon exercise of the Warrant) are transferable upon the earliest of (i) 
the date that is 365 days from the date of the agreement, (ii) the last consecutive trading day where the last reported sale price of 
our  common  stock  equals  or  exceeds  $20.00  per  share  (as  adjusted  for  stock  splits,  stock  dividends,  reorganizations, 
recapitalization and the like) for any 10 trading days within any 15-trading day period commencing at least 180 days after the 
date of the agreement, or (iii) such date on which we complete a liquidation, merger, stock exchange, reorganization or other 
similar transaction that results in all of our stockholders having the right to exchange their shares of common stock for cash, 
securities or other property, without our consent, except for transfers to certain disqualified institutions pursuant to one or more 
privately negotiated transactions. 

Recognition, Use of Proceeds and Debt Issuance Costs 

ASC 470 requires that proceeds from the sale of a debt instrument with stock purchase warrants should be allocated between 
the two elements based on the relative fair values of (i) the debt instrument without the warrants and (ii) the warrants themselves 
at time of issuance. We determined the fair value of the Warrant at time of issuance was $23.8 million and the fair value of the 
Term Loan was $218.7 million.  The fair value of the Warrant was recognized in additional paid in capital and treated as discount 
to the face value of the Term Loan. Direct and incremental costs associated with the issuance of the Term Loan were approximately 
$5.1 million and were capitalized as debt issuance costs. Issuance costs allocated to the Warrant based on the comparable cost 
method were $1.4 million and were recorded as a reduction to additional paid in capital. The debt issuance costs, the discount 
associated with the Warrant and the OID will be amortized using the effective interest method over the term of the Term Loan.   

We used a portion of the proceeds from the Term Loan, totaling approximately $128.8 million, to repay all borrowings, 
including  accrued  interest,  outstanding  under  our  prior  credit  facility  (the  “Credit  Facility”). The  Credit  Facility,  which  was 
comprised of a revolver and term loan, was retired. Unamortized costs associated with the Credit Facility were $2.2 million at 
time of repayment and were expensed as loss on debt extinguishment. 

75 

 
We retired $136.9 million par value of our Notes for $135.5 million, excluding accrued interest, using proceeds from the 
Term Loan and borrowings under the ABL Facility. ASC 470 requires that the fair value of consideration transferred at settlement 
be allocated between the debt component and equity component of the Notes. To determine the fair value of the debt component 
of the Notes, we measured the fair value of a similar debt instrument without an associated conversion feature. The remaining 
fair value was allocated to the equity component of the Notes. The amounts allocated to the debt and equity components were in 
accordance with ASC 470 and ASC 815, Derivatives and Hedging (“ASC 815”). We determined the fair value of the retired Notes 
was $121.8 million at extinguishment, with the remaining consideration of $13.7 million allocated to the equity component. The 
carrying amount of the retired Notes at extinguishment, net of unamortized discount and debt issuance costs was $124.0 million. 
Therefore, in connection with the retirement of the Notes, we recognized a gain on extinguishment of $2.2 million. Additionally, 
we incurred approximately $2.6 million in third-party fees in connection with the retirement of the Notes, of which $2.2 million 
were expensed as loss on debt extinguishment and $0.4 million recorded as equity reacquisition costs.   

Convertible Debt 

Description of the Notes 

On July 31, 2017, we issued $230.0 million principal amount of senior unsecured 5.00% Convertible Senior Notes due 
2023 in a private offering to qualified institutional buyers (as defined in the Securities Act of 1933) pursuant to Rule 144A under 
the Securities Act (the “Offering”). As discussed above, in December 2020, we retired $136.9 million par value of our Notes, and 
as of December 31, 2020, the principal amount of Notes outstanding was $93.1 million. 

The Notes bear interest at rate of 5.0% per year, payable semiannually in arrears on February 1 and August 1 of each year, 
beginning on February 1, 2018. The Notes mature on August 1, 2023 unless repurchased, redeemed or converted in accordance 
with their terms prior to such date. The Notes are convertible at an initial conversion rate of 46.0829 shares of our common stock 
per $1,000 principal amount of the Notes, which is equivalent to an initial conversion price of approximately $21.70 per share, 
which represents a conversion premium of 40% to the last reported sale price of $15.50 per share on the NYSE on July 25, 2017, 
the date the pricing of the Notes was completed. The conversion rate, and thus the conversion price, may be adjusted under certain 
circumstances as described in the indenture governing the Notes.  

Holders may convert their Notes at their option prior to the close of business on the business day immediately preceding 

May 1, 2023, but only under the following circumstances: 

• 

• 

• 

• 

during any calendar quarter commencing after the calendar quarter ending on December 31, 2017 (and only during 
such calendar quarter), if the last reported sale price of our common stock for at least 20 trading days (whether or not 
consecutive)  during  a  period  of  30  consecutive  trading  days  ending  on  the  last  trading  day  of  the  immediately 
preceding calendar quarter is greater than or equal to 130% of the conversion price on each applicable trading day; 

during the five business day period after any five consecutive trading day period (the “measurement period”) in which 
the trading price per $1,000 principal amount of Notes for each trading day of such measurement period was less than 
98% of the product of the last reported sale price of our common stock and the conversion rate on such trading day; 

if  we  call  any  or  all  of  the  Notes  for  redemption,  at  any  time  prior  to  the  close  of  business  on  the  business  day 
immediately preceding the redemption date; or; 

upon the occurrence of specified corporate events described in the indenture governing the Notes. 

On or after May 1, 2023 until the close of business on the business day immediately preceding the maturity date, holders 

may, at their option, convert their Notes at any time, regardless of the foregoing circumstances. 

The  Notes  were  initially  convertible  into  10,599,067  shares  of  common  stock.  Previously,  because  the  Notes  could  be 
convertible in full into more than 19.99% of our outstanding common stock, we were required by the listing rules of the NYSE 
to obtain the approval of the holders of our outstanding shares of common stock before the Notes could be converted. At our 

76 

 
 
 
 
 
 
 
 
 
 
 
 
annual shareholders’ meeting, held on May 17, 2018, our shareholders approved the issuance of shares of common stock upon 
conversion of the Notes.  

As a result of the redemption and extinguishment of the Notes discussed above, the Notes are convertible into 4,291,705 
shares of common stock. The Notes will be convertible into, subject to various conditions, cash or shares of our common stock 
or a combination of cash and shares of our common stock, in each case, at our election.  

If holders elect to convert the Notes in connection with certain fundamental change transactions described in the indenture 
governing the Notes, we will, under certain circumstances described in the indenture governing the Notes, increase the conversion 
rate for the Notes so surrendered for conversion. 

We may not redeem the Notes prior to August 5, 2021. We will have the option to redeem all or any portion of the Notes 
on or after August 5, 2021, if certain conditions are met (including that our common stock is trading at or above 130% of the 
conversion price then in effect for at least 20 trading days (whether or not consecutive), including the trading day immediately 
preceding  the  date  on  which we  provide notice of  redemption, during  any  30  consecutive  trading  day period  ending  on,  and 
including, the trading day immediately preceding the date on which we provide notice of redemption) at a redemption price equal 
to 100% of the principal amount of the Notes to be redeemed, plus accrued and unpaid interest to, but excluding, the redemption 
date. 

Net proceeds received from the Offering were approximately $222.3 million after deducting discounts, commissions and 

expenses and were used to repay outstanding borrowings under the Credit Facility. 

Accounting Treatment of the Notes 

As of December 31, 2020 and 2019, the Notes were recorded in our consolidated balance sheet as follows (in thousands): 

Liability component: 

Principal 
Unamortized issuance costs 
Unamortized discount 

Net carrying amount of the liability component1 

Equity component: 

Carrying amount of the equity component, net of issuance costs2 
Carrying amount of the equity component, net of issuance costs3 

_________________ 

December 31, 

2020 

2019 

93,130      $ 
(1,440)    
(7,156)    
84,534     

230,000    
(4,756)   
(23,625)   
201,619    

7,969      $ 
37,276      $ 

13,912    
45,377    

$ 

$ 
$ 

1 
2 
3 

Included in the “Long-term debt and finance lease obligations” line of the consolidated balance sheets. 
Relates to the portion of the Notes accounted for under ASC 470-20 (defined below) and is included in the “Additional paid-in capital” line of the consolidated balance sheets. 
Relates to the portion of the Notes accounted for under ASC 815-15 (defined below) and is included in the “Additional paid-in capital” line of the consolidated balance sheets. 

Under ASC 470-20, Debt with Conversion and Other Options, (“ASC 470-20”), an entity must separately account for the 
liability and equity components of convertible debt instruments that may be settled entirely or partially in cash upon conversion 
(such as the Notes) in a manner that reflects the issuer’s economic interest cost. However, entities must first consider the guidance 
in ASC 815-15, Embedded Derivatives (“ASC 815-15”), to determine if an instrument contains an embedded feature that should 
be separately accounted for as a derivative. As the Notes were initially convertible into more than 19.99% of our outstanding 
common stock and shareholder approval in accordance with the NYSE rules (as described above) had not yet been obtained at 
the  time  the  Notes  were  issued,  we  concluded  that  embedded  derivative  accounting  under ASC  815-15  was  applicable  to 
approximately 60% of the Notes, while the remaining 40% of the Notes were subject to ASC 470-20. 

77 

 
 
 
 
 
 
 
 
 
 
  
 
 
  
 
  
 
As a result of obtaining shareholder approval on May 17, 2018, the embedded derivative met the criteria to be classified in 
stockholders’ equity, effective on the date of the approval. Accordingly, we recorded the change in fair value of the embedded 
derivative liability in our results of operations through May 17, 2018 and then reclassified the embedded derivative liability, 
which  totaled $45.4  million to  stockholders’  equity  during  the  second  quarter  of  2018. The  related  income  tax  effects  of  the 
reclassification  charged  directly  to  stockholders’  equity  were $7.8  million. As  a  result  of  the  reclassification  to  stockholders’ 
equity,  the  embedded  derivative  is  no  longer  marked  to  fair  value  each  period.  Losses  on  the  embedded  derivative  liability 
recognized  in  the  consolidated  statements  of  operations  were $24.8 million for  the  twelve  months  ended  December 31, 2018 
(incurred in the first and second quarters of 2018).  

The following table sets forth interest expense information related to the Notes (dollars in thousands): 

Twelve Months Ended 
December 31, 

2020 

2019 

Coupon interest 
Amortization of debt discount and issuance costs 

Total interest expense 

Effective interest rate 

Hedges 

$ 

$ 

11,329      $ 
6,938     
18,267      $ 

11,500    
6,435    
17,935    

9.12  %  

9.12  % 

ASC  815  requires  that  derivative  instruments  be  recorded  at  fair  value  and  included  in  the  balance  sheet  as  assets  or 
liabilities. The accounting for changes in the fair value of a derivative instrument depends on the intended use of the derivative 
and  the  resulting  designation,  which  is  established  at  the  inception  date  of  a  derivative.  Special  accounting  for  derivatives 
qualifying as fair value hedges allows derivatives’ gains and losses to offset related results on the hedged item in the statement of 
operations. For derivative instruments designated as cash flow hedges, changes in fair value, to the extent the hedge is effective, 
are recognized in other comprehensive income (loss) until the hedged item is recognized in earnings. Hedge effectiveness is 
measured at least quarterly based on the relative cumulative changes in fair value between the derivative contract and the hedged 
item over time. Credit risks related to derivatives include the possibility that the counter-party will not fulfill the terms of the 
contract. We consider counterparty credit risk to our derivative contracts when valuing our derivative instruments. 

We previously had borrowings of €12.3 million under the Credit Facility which served as an economic hedge of our net 
investment in our European operations as fluctuations in the fair value of the borrowing attributable to the U.S. Dollar/Euro spot 
rate  to  offset  translation  gains  or  losses  attributable  to  our  investment  in  our  European  operations.  In  connection  with  the 
repayment of the Credit Facility, the economic hedge was terminated, and at December 31, 2020 we had approximately $1.2 
million in accumulated other comprehensive income, related to the terminated hedge. 

11. LEASES 

We adopted ASC 842 effective January 1, 2019 and elected the modified retrospective transition method. We determine if 
an arrangement is a lease at inception. Operating leases are included in “Operating lease right-of-use (‘ROU’) assets”, “operating 
lease  liabilities”  and  “current  portion  of  operating  lease  obligations”  on  our  consolidated  balance  sheets.  Finance  leases  are 
included in “property, plant and equipment, net”, “current portion of long-term debt and finance lease obligations” and “long-
term debt and finance lease obligations” on our consolidated balance sheets.   

Operating lease ROU assets and operating lease liabilities are recognized based on the present value of the future minimum 
lease payments over the lease term at commencement date. As most of our leases do not provide an implicit rate, we use our 
incremental borrowing rate based on the information available at commencement date in determining the present value of future 
payments. Our lease terms may include options to extend or terminate the lease when it is reasonably certain that we will exercise 
that  option.  Operating  lease  expense  for minimum  lease  payments  is  recognized  on  a  straight-line  basis  over  the  lease  term. 

78 

 
 
 
 
 
 
  
 
 
  
 
 
 
Variable  lease  payments  and  short-term  lease  payments  (leases  with  initial  terms  less  than  twelve  months)  are  expensed  as 
incurred. 

We have lease agreements with lease and non-lease components for certain equipment, office, and vehicle leases. We have 
elected the practical expedient to not separate lease and non-lease components and account for both as a single lease component. 

We have operating and finance leases primarily for equipment, real estate, and vehicles. Our leases have remaining lease 
terms of 1 year to 14 years, some of which may include options to extend the leases for up to 10 years, and some of which may 
include options to terminate the leases within 1 year. 

The components of lease expense are as follows (in thousands): 

Operating lease costs 
Variable lease costs 
Finance lease costs: 

Amortization of right-of-use assets 
Interest on lease liabilities 

Total lease cost 

Other information related to leases are as follows (in thousands): 

Supplemental cash flow information: 
Cash paid for amounts included in the measurement of lease liabilities 

Operating cash flows from operating leases 
Operating cash flows from finance leases 
Financing cash flows from finance leases 

Right-of-use assets obtained in exchange for lease obligations 

Operating leases 
Finance leases 

Twelve Months 
Ended 
December 31, 
2020 
26,431      $ 
5,440     

$ 

441     
320     
32,632      $ 

$ 

Twelve Months 
Ended December 
31, 2019 

30,331    
6,195    

322    
333    
37,181    

Twelve Months 
Ended 
December 31, 
2020 

Twelve Months 
Ended December 
31, 2019 

$ 

20,883     $ 
327     
278     

4,624     
60     

24,263    
389    
291    

16,242    
326    

Amounts recognized in the condensed consolidated balance sheet are as follows (in thousands): 

79 

 
 
 
 
 
 
 
  
 
 
 
 
  
 
  
 
  
 
Operating Leases: 
Operating lease right-of-use assets 
Current portion of operating lease obligations 
Operating lease obligations (non-current) 

Finance Leases: 
Property, plant and equipment, net 
Current portion of long-term debt and finance lease obligations 
Long-term debt and finance lease obligations 

Weighted average remaining lease term 

Operating leases 
Finance leases 

Weighted average discount rate 

Operating leases 
Finance lease 

December 31, 2020    December 31, 2019 

$ 

$ 

63,869      $ 
17,375     
52,207     

67,048    
17,100    
54,436    

4,779      $ 
337     
4,816     

5,156    
294    
5,069    

6 years  
12 years  

6 years 
13 years 

6.7  %  
6.2  %  

8.3  % 
6.3  % 

As of December 31, 2020, we have no material additional operating and finance leases that have not yet commenced. 

As  of  December  31,  2020, future  minimum  lease  payments  under non-cancellable (excluding  short-term  leases)  are  as 

follows (in thousands): 

Twelve Months Ended December 31, 
2021 
2022 
2023 
2024 
2025 
Thereafter 

Total future minimum lease payments 

Less: Interest 

Present value of lease liabilities 

Operating Leases   
19,337     
14,418     
12,387     
10,196     
7,883     
17,074     
81,295     
11,713     
69,582      $ 

$ 

Finance Lease 

621    
625    
559    
545    
555    
4,553    
7,458    
2,305    
5,153    

Total rent expense resulting from operating leases, including short-term leases, for the years ended December 31, 2020, 2019 and 
2018 were $38.8 million, $43.0 million and $44.9 million, respectively. 

12. SHARE-BASED COMPENSATION 

We have adopted stock incentive plans and other arrangements pursuant to which our Board of Directors (the “Board”) 
may grant stock options, restricted stock, stock units, stock appreciation rights, common stock or performance awards to officers, 
directors and key employees. At December 31, 2020, there were approximately 1.7 million restricted stock units, performance 
awards and stock options outstanding to officers, directors and key employees. The exercise price, terms and other conditions 
applicable to each form of share-based compensation under our plans are generally determined by the Compensation Committee 
of our Board at the time of grant and may vary. 

Our share-based payments consist primarily of stock units, performance awards, common stock and stock options. In May 
2018, our shareholders approved the 2018 Team, Inc. Equity Incentive Plan (the “2018 Plan”), which replaced the 2016 Team, 

80 

 
 
 
  
 
 
  
 
  
 
 
  
 
  
 
  
 
 
 
 
 
Inc. Equity Incentive Plan (the “2016 Plan”) and subsequently amended in May 2019. The 2018 Plan authorizes the issuance of 
share-based awards representing up to 1.2 million shares of common stock, plus the number of shares remaining available for 
issuance  under  the  2016  Plan,  plus  the  number  of  shares  subject  to  outstanding  awards under  specified prior plans  that  may 
become available for reissuance in certain circumstances. Shares issued in connection with our share-based compensation are 
issued out of authorized but unissued common stock. 

Compensation expense related to share-based compensation totaled $6.3 million, $10.1 million and $12.3 million for the 
years ended December 31, 2020, 2019 and 2018, respectively. Share-based compensation expense reflects an estimate of expected 
forfeitures. At December 31, 2020, $12.3 million of unrecognized compensation expense related to share-based compensation is 
expected to be recognized over a remaining weighted-average period of 2.2 years. The recognized income tax benefit totaled $0.4 
million, $2.0 million and $2.5 million for the years ended December 31, 2020, 2019 and 2018, respectively. 

Stock units are settled with common stock upon vesting unless it is not legally feasible to issue shares, in which case the 
value of the award is settled in cash. We determine the fair value of each stock unit based on the market price on the date of grant. 
Stock units generally vest in annual installments over three or four years and the expense associated with the units is recognized 
over the same vesting period. We also grant common stock to our directors which typically vests immediately. Compensation 
expense  related  to  stock  units  and  director  stock  grants  totaled  $4.6  million,  $5.8  million,  $7.9  million  for  the  years  ended 
December 31, 2020, 2019 and 2018, respectively.  

Transactions  involving  our  stock  units  and  director  stock  grants  for  the  twelve  months  ended  December  31,  2020  are 

summarized below:  

Stock and stock units, beginning of year 
Changes during the year: 

Granted 
Vested and settled 
Cancelled 

Stock and stock units, end of year 

Twelve Months Ended 
December 31, 2020 

No. of Stock 
Units 
(in thousands) 

Weighted  
Average 
Fair Value 

784      $ 

480      $ 
(323)     $ 
(87)     $ 
854      $ 

17.35    

8.56    
17.02    
17.16    
12.55    

The weighted-average grant date fair value related to stock units and director stock grants during the years ended December 
31, 2019 and 2018 was $17.35 and $18.79, respectively. The intrinsic value of stock units and director stock grants vested during 
the years ended December 31, 2020, 2019 and 2018 was $2.3 million, $5.7 million and $4.8 million, respectively. 

We  have  a  performance  stock  unit  award  program  whereby  we  grant  Long-Term  Performance  Stock  Unit  (“LTPSU”) 
awards to our executive officers. Under this program, we communicate “target awards” to the executive officers during the first 
year of a performance period. LTPSU awards cliff vest with the achievement of the performance goals and completion of the 
required service period. Settlement occurs with common stock as soon as practicable following the vesting date. LTPSU awards 
granted in 2018 (the “2018 Awards”), in 2019 (the “2019 Awards”) and in 2020 (the “2020 Awards”) are subject to a two-year 
performance  period  and  a  concurrent  two-year  service  period.  For  the  LTPSU  awards,  the  performance  goal  is  separated 
into two independent performance factors based on (i) relative shareholder return (“RTSR”) as measured against a designated 
peer group and (ii) results of operations over the two-year performance period, with possible payouts ranging from 0% to 200% of 
the target awards for each of the two performance factors. The 2018 Awards vested as of March 15, 2020 at the RTSR performance 
target level of 100% and the results of operations performance metric at 73% of the target level. 

The RTSR and the stock price milestone factors are considered to be market conditions under GAAP. For performance 
units subject to market conditions, we determine the fair value of the performance units based on the results of a Monte Carlo 
simulation, which uses market-based inputs as of the date of grant to simulate future stock returns. Compensation expense for 
awards with market conditions is recognized on a straight-line basis over the longer of (i) the minimum required service period 

81 

 
 
  
 
  
    
 
  
and (ii) the service period derived from the Monte Carlo simulation, separately for each vesting tranche. For performance units 
subject to market conditions, because the expected outcome is incorporated into the grant date fair value through the Monte Carlo 
simulation, compensation expense is not subsequently adjusted for changes in the expected or actual performance outcome. For 
performance units not subject to market conditions, we determine the fair value of each performance unit based on the market 
price of our common stock on the date of grant. For these awards, we recognize compensation expense over the vesting term on 
a straight-line basis based upon the performance target that is probable of being met, subject to adjustment for changes in the 
expected or actual performance outcome. Compensation expense related to performance awards totaled $1.7 million, $4.3 million 
and $4.3 million for the years ended December 31, 2020, 2019 and 2018, respectively.  

Transactions  involving  our  performance  awards  during  the  twelve  months  ended  December  31,  2020  are  summarized 

below: 

Twelve Months Ended 
December 31, 2020 

Performance Units Subject to Market 
Conditions 

Performance Units Not Subject to Market 
Conditions 

No. of Stock 
Units1 
(in thousands) 

Weighted 
Average 
Fair Value 

No. of Stock 
Units1 
(in thousands) 

Weighted 
Average 
Fair Value 

489      $ 

16.49     

209      $ 

17.06    

162      $ 
(89)     $ 
(8)     $ 
554      $ 

7.99     
17.54     
25.24     
13.69     

162      $ 
(65)     $ 
(32)     $ 
274      $ 

8.56    
15.24    
16.05    
12.55    

Performance stock units, beginning of period 
Changes during the period: 

Granted 
Vested and settled 
Cancelled 

Performance stock units, end of period 

__________________________ 

1 

Performance units with variable payouts are shown at target level of performance. 

The weighted-average grant date fair value related to performance stock units during the year ended December 31, 2019 
was $16.66 and during the year ended December 31, 2018 was $15.25. The intrinsic value of performance stock unit awards 
vested during the years ended December 31, 2020, 2019 and 2018 were $1.3 million, $1.0 million and $0.3 million, respectively. 

82 

 
  
 
 
  
 
 
 
  
    
 
    
 
  
  
  
 
 
We determine the fair value of each stock option at the grant date using a Black-Scholes model and recognize the resulting 
expense of our stock option awards over the period during which an employee is required to provide services in exchange for the 
awards, usually the vesting period. There was no compensation expense related to stock options for the years ended December 
31, 2020, 2019 and 2018. Our options typically vest in equal annual installments over a four-year service period. Expense related 
to an option grant is recognized on a straight-line basis over the specified vesting period for those options. Stock options generally 
have a ten-year term.  

Transactions involving our stock options for the twelve months ended December 31, 2020 are summarized below:  

Twelve Months Ended 
December 31, 2020 

No. of 
Options 
(in thousands) 

Weighted 
Average 
Exercise Price 

Shares under option, beginning of year 
Changes during the year: 

Exercised 
Cancelled 
Expired 

Shares under option, end of year 
Exercisable at end of year 

52      $ 

32.56    

—      $ 
(12)     $ 
(21)     $ 
19      $ 
19      $ 

—    
31.82    
29.16    
36.90    
36.90    

No stock options were granted during the years ended December 31, 2020, 2019 and 2018. Options exercisable at December 
31, 2020 had a weighted-average remaining contractual life of 2.5 years, and exercise prices ranging from $32.05 to $50.47. The 
intrinsic value of stock option awards exercised was insignificant for the years ended December 31, 2020, 2019 and 2018. 

13. EMPLOYEE BENEFIT PLANS 

Defined contribution plan. Under the Team, Inc. Salary Deferral Plan (the “Plan”), contributions are made to the Plan by 
qualified employees at their election and our matching contributions to the Plan are made at specified rates. Our contributions to 
the Plan in the years ended December 31, 2020, 2019, and 2018 were approximately $2.1 million, $9.8 million, $11.0 million, 
respectively. The decrease from 2019 to 2020 was due to the suspension of our matching contribution as of March 2020 due to 
the COVID-19 pandemic. 

Defined benefit plans. In connection with our acquisition of Furmanite, we assumed liabilities associated with the defined 
benefit pension plans of two foreign subsidiaries, one plan covering certain United Kingdom employees (the “U.K. Plan”) and 
the  other  covering  certain  Norwegian  employees  (the  “Norwegian  Plan”).  As 
the  Norwegian  Plan  represented 
approximately 1.0% of both total pension plan liabilities and total pension plan assets, the schedule of net periodic pension cost 
(credit) includes combined amounts from the two plans in 2018 only, while assumption and narrative information relates solely 
to the U.K. Plan below. In connection with the sale of our Norwegian operations in 2018, all assets and liabilities associated with 
the Norwegian Plan were transferred to the buyer. 

Benefits for the U.K. Plan are based on the average of the employee’s salary for the last three years of employment. The 
U.K.  Plan  has  had  no  new  participants  added  since  the  plan  was  frozen  in  1994  and  accruals  for  future  benefits  ceased  in 
connection  with  a  plan  curtailment  in  2013.  Plan  assets  are  primarily  invested  in  unitized  pension  funds  managed  by  U.K. 
registered fund managers. The most recent valuation of the U.K. Plan was performed as of December 31, 2020. Estimated defined 
benefit pension plan contributions for 2021 are expected to be approximately $4.0 million.  

Pension  benefit  costs  and  liabilities  are  dependent  on  assumptions  used  in  calculating  such  amounts.  The  primary 
assumptions include factors such as discount rates, expected investment return on plan assets, mortality rates and retirement rates. 
The discount rate assumption used to determine end of year benefit obligations was 1.3% as of December 31, 2020. These rates 

83 

 
 
  
 
  
    
 
  
 
 
are reviewed annually and adjusted to reflect current conditions. These rates are determined appropriate based on reference to 
yields. The expected return on plan assets of 2.1% for 2021 is derived from detailed periodic studies, which include a review of 
asset allocation strategies, anticipated future long-term performance of individual asset classes, risks (standard deviations) and 
correlations of returns among the asset classes that comprise the plans’ asset mix. While the studies give appropriate consideration 
to recent plan performance and historical returns, the assumptions are primarily long-term, prospective rates of return. Mortality 
and retirement rates are based on actual and anticipated plan experience. In accordance with GAAP, actual results that differ from 
the assumptions are accumulated and are subject to amortization over future periods and, therefore, generally affect recognized 
expense in future periods. While management believes that the assumptions used are appropriate, differences in actual experience 
or changes in assumptions may affect the pension obligation and future expense. 

Net pension cost (credit) included the following components (in thousands): 

Service cost 
Interest cost 
Settlement cost 
Expected return on plan assets 
Amortization of prior service cost 
Amortization of net actuarial (gain) loss 

Net pension cost (credit) 

Twelve Months Ended 
December 31, 
2019 

2020 

—      $ 

1,764     
257     
(2,309)    
32     
—     
(256)     $ 

—      $ 

2,323     
221     
(2,378)    
32     
—     
198     

$ 

$ 

2018 

77    
2,303    
—    
(3,720)   
—    
(78)   
(1,418)   

The weighted-average assumptions used to determine benefit obligations at December 31, 2020 and 2019 are as follows: 

December 31, 

2020 

2019 

Discount rate 
Rate of compensation increase1 
Inflation 

______________ 
1 

Not applicable due to plan curtailment. 

1.3  %  

2.0  % 
Not applicable    Not applicable 
3.0  % 

2.9  %  

The weighted-average assumptions used to determine net periodic benefit cost (credit) for the years ended December 31, 

2020 and 2019 are as follows:  

Twelve Months Ended 
December 31, 

2020 

2019 

Discount rate 
Expected long-term return on plan assets 
Rate of compensation increase1 
Inflation 

_______________ 
1 

Not applicable due to plan curtailment. 

2.0  %  
2.9  %  

2.8  % 
3.3  % 
Not applicable    Not applicable 
3.2  % 

3.0  %  

The  plan  actuary  determines  the  expected  return  on  plan  assets  based  on  a  combination  of  expected  yields  on  equity 

securities and corporate bonds and considering historical returns. 

The expected long-term rate of return on invested assets for 2020 is determined based on the weighted average of expected 

returns on asset investment categories as follows: 2.1% overall, 4.6% for equities and 1.4% for debt securities. 

84 

 
 
 
 
 
 
 
 
 
 
 
 
The following table sets forth the changes in the benefit obligation and plan assets for the years ended December 31, 2020 

and 2019 (in thousands): 

Projected benefit obligation: 
Beginning of year 
Service cost 
Interest cost 
Actuarial (gain) loss 
Benefits paid 
Prior service cost 
Disposal of Norwegian Plan 
Foreign currency translation adjustment and other 

End of year 

Fair value of plan assets: 
Beginning of year 
Actual gain (loss) on plan assets 
Employer contributions 
Benefits paid 
Foreign currency translation adjustment and other 

End of year 

Excess projected obligation under (over) fair value of plan assets at end of year 
Amounts recognized in accumulated other comprehensive loss: 

Net actuarial loss 
Prior service cost 
Total 

Twelve Months Ended December 31, 

2020 

2019 

$ 

$ 

$ 

$ 

92,407      $ 
—     
1,764     
8,717     
(6,288)    
—     
—     
3,644     
100,244     

83,086     
10,854     
3,851     
(6,288)    
3,459     
94,962     
(5,282)     $ 

(7,347)     $ 
(674)    
(8,021)     $ 

84,559    
—    
2,323    
8,425    
(6,050)   
—    
—    
3,150    
92,407    

73,619    
10,393    
2,295    
(6,050)   
2,829    
83,086    
(9,321)   

(7,365)   
(656)   
(8,021)   

The accumulated benefit obligation for the U.K. Plan was $100.2 million and $92.4 million at December 31, 2020 and 

2019, respectively.  

At December 31, 2020, expected future benefit payments are as follows for the years ended December 31, (in thousands): 

2021 
2022 
2023 
2024 
2025 
2026-2029 
Total 

$ 

$ 

4,207    
4,127    
4,220    
4,115    
4,299    
21,791    
42,759    

85 

 
 
 
 
 
  
 
  
 
  
The  following  tables  summarize  the  plan  assets  of  the  U.K.  Plan  measured  at  fair  value  on  a  recurring  basis  (at  least 

annually) as of December 31, 2020 and 2019 (in thousands): 

December 31, 2020 

Asset Category 

Cash 
Equity securities: 

Diversified growth fund (b) 
Global equity fund (c) 

Fixed income securities: 

U.K. government fixed income securities (d) 
U.K. government index-linked securities (e) 
Global absolute return bond fund (f) 
Corporate bonds (g) 

Total 

  $ 

  $ 

Total 
15,600      $ 

22,640     
2,922     

17,478     
15,331     
12,235     
8,755     
94,961      $ 

Quoted Prices in 
Active Markets  
for 
Identical Assets 
(Level 1) 

Significant 
Observable 
Inputs 
(Level 2) (a) 

Significant 
Unobservable 
Inputs 
(Level 3) 

15,600      $ 

—      $ 

—     
—     

22,640     
2,922     

—     
—     
—     
—     
15,600      $ 

17,478     
15,331     
12,235     
8,755     
79,361      $ 

—    

—    
—    

—    
—    
—    
—    
—    

December 31, 2019 

Asset Category 

Cash 
Equity securities: 

Diversified growth fund (b) 
Global equity fund (c) 

Fixed income securities: 

U.K. government fixed income securities (d) 
U.K. government index-linked securities (e) 
Global absolute return bond fund (f) 
Corporate bonds (g) 

Total 

______________________________ 

  $ 

  $ 

Total 
10,579      $ 

20,102     
3,207     

16,166     
13,012     
11,871     
8,149     
83,086      $ 

Quoted Prices in 
Active Markets  
for 
Identical Assets 
(Level 1) 

Significant 
Observable 
Inputs 
(Level 2) (a) 

Significant 
Unobservable 
Inputs 
(Level 3) 

10,579      $ 

—      $ 

—     
—     

20,102     
3,207     

—     
—     
—     
—     
10,579      $ 

16,166     
13,012     
11,871     
8,149     
72,507      $ 

—    

—    
—    

—    
—    
—    
—    
—    

a) 

b) 

c) 

d) 

e) 

The net asset value of the commingled equity and fixed income funds are determined by prices of the underlying securities, less the 
funds’ liabilities, and then divided by the number of shares outstanding. As the funds are not traded in active markets, the commingled 
funds are classified as Level 2 assets. The net asset value is corroborated by observable market data (e.g., purchase or sale activities). 

This  category  includes  investments  in  a diversified portfolio of  equity,  bonds,  alternatives  and  cash  markets  that  aims  to  achieve 
capital growth returns. 

This  category  includes  investments  in  a diversified portfolio  of  equity,  bonds,  money  markets,  alternatives  and  credit  markets  to 
achieve a return with downside protection through monthly put options. 

This  category  includes  investments  in  funds  with  the  objective  to  provide  a  leveraged  return  to  U.K.  government  fixed  income 
securities (gilts) that have maturity periods ranging from 2030 to 2060. 

This category includes investments in funds with the objective to provide a leveraged return to various U.K. government indexed-
linked securities (gilts), with maturity periods ranging from 2022 to 2062. The funds invest in U.K. government bonds and derivatives. 

86 

 
 
 
 
 
  
  
  
  
 
 
  
  
  
  
 
 
 
 
 
 
 
 
 
  
  
  
  
 
 
  
  
  
  
 
 
 
 
f) 

This category includes investments in funds predominantly in a wide range of fixed and floating rate investment grade and below 
investment grade debt instruments traded on regulated markets worldwide with the objective to achieve a return of 3% above 1 month 
LIBOR over a 3-year basis. 

g) 

This category includes investments in a diversified pool of debt and debt like assets to generate capital and income returns. 

Investment objectives for the U.K. Plan, as of December 31, 2020, are to: 

• 

• 

• 

optimize the long-term return on plan assets at an acceptable level of risk 

maintain a broad diversification across asset classes 

maintain careful control of the risk level within each asset class 

The trustees of the U.K. Plan have established a long-term investment strategy comprising global investment weightings 
targeted at 27.5% (range of 25% to 30%) for equity securities/diversified growth funds and 72.5% (range of 70% to 75%) for 
debt securities. Diversified growth funds are actively managed absolute return funds that hold a combination of debt and equity 
securities. Selection of the targeted asset allocation was based upon a review of the expected return and risk characteristics of 
each asset class, as well as the correlation of returns among asset classes. Actual allocations to each asset class vary from target 
allocations  due  to  periodic  investment  strategy  changes,  market  value  fluctuations  and  the  timing  of  benefit  payments  and 
contributions. 

The following table sets forth the weighted-average asset allocation and target asset allocations as of December 31, 2020 

and 2019 by asset category: 

Equity securities and diversified growth funds1 
Debt securities2 
Other 

Total 

______________________________ 

Asset Allocations 

2020 

2019 

Target Asset Allocations 
2019 
2020 

26.9  %  
56.7  %  
16.4  %  
100  %  

28.1  %  
59.2  %  
12.7  %  
100  %  

27.5  %  
72.5  %  
—  %  
100  %  

27.5  % 
72.5  % 
—  % 
100  % 

1 
2 

Diversified growth funds refer to actively managed absolute return funds that hold a combination of equity and debt securities. 
Includes investments in funds with the objective to provide leveraged returns to U.K. government fixed income securities, U.K. government indexed-linked securities, 
global bonds, and corporate bonds. 

87 

 
 
 
 
 
 
 
 
14. COMMITMENTS AND CONTINGENCIES 

We  are  subject  to various  lawsuits,  claims  and  proceedings  encountered  in  the  normal  conduct  of  business. We  cannot 
predict with certainty the ultimate resolution of lawsuits, investigation and claims asserted against it. We do not believe that any 
uninsured losses that might arise from these lawsuits and proceedings will have a materially adverse effect on our consolidated 
financial statements. We establish a liability for loss contingencies, when information available to us indicates that it is probable 
that a liability has been incurred and the amount of loss can be reasonably estimated. 

88 

 
15. SEGMENT AND GEOGRAPHIC DISCLOSURES 

ASC  280,  Segment  Reporting,  requires  we  disclose  certain  information  about  our  operating  segments  where  operating 
segments are defined as “components of an enterprise about which separate financial information is available that is evaluated 
regularly by the chief operating decision maker in deciding how to allocate resources and in assessing performance.” We conduct 
operations in three segments: IHT, MS and Quest Integrity. 

Segment data for our three operating segments are as follows (in thousands): 

Revenues: 
IHT 
MS 
Quest Integrity 

Total 

Operating income (loss): 

IHT1 
MS 
Quest Integrity 
Corporate and shared support services 

Total 

______________ 

Twelve Months Ended 
December 31, 
2019 

2020 

374,740      $ 
392,484     
85,315     
852,539      $ 

512,950      $ 
535,372     
114,992     
1,163,314      $ 

2018 

617,378   
532,365   
97,186   
1,246,929   

Twelve Months Ended 
December 31, 
2019 

2018 

2020 

(174,638)     $ 
25,879     
16,474     
(85,077)    
(217,362)     $ 

24,084      $ 
55,385     
28,757     
(110,372)    

(2,146)     $ 

37,329   
6,323   
20,138   
(102,751)  
(38,961)  

$ 

$ 

$ 

$ 

1 

Includes goodwill impairment loss of $191.8 million for IHT for the year ended December 31, 2020. 

Capital expenditures1: 

IHT 
MS 
Quest Integrity 
Corporate and shared support services 

Total 

______________ 

Twelve Months Ended 
December 31, 
2019 

2018 

2020 

$ 

$ 

3,218      $ 
8,767     
3,743     
1,939     
17,667      $ 

7,983      $ 
10,755     
4,550     
8,446     
31,734      $ 

7,643   
11,141   
3,526   
3,621   
25,931   

1 

Excludes finance leases. Totals may vary from amounts presented in the consolidated statements of cash flows due to the timing of cash payments. 

89 

 
 
  
  
 
 
 
  
  
 
  
  
 
 
 
  
  
  
  
 
 
 
  
  
Depreciation and amortization: 

IHT 
MS 
Quest Integrity 
Corporate and shared support services 

Total 

Twelve Months Ended 
December 31, 
2019 

2018 

2020 

$ 

$ 

14,891      $ 
21,854     
3,587     
5,576     
45,908      $ 

17,616      $ 
21,835     
3,557     
6,051     
49,059      $ 

18,810    
36,177    
4,285    
5,590    
64,862    

Separate measures of our assets by operating segment are not produced or utilized by management to evaluate segment 

performance. 

A geographic breakdown of our revenues for the years ended December 31, 2020, 2019 and 2018 and our total long-lived 

assets as of December 31, 2020, 2019 and 2018 are as follows (in thousands):  

Twelve months ended December 31, 2020 

United States 
Canada 
Europe 
Other foreign countries 

Total 

Twelve months ended December 31, 2019 

United States 
Canada 
Europe 
Other foreign countries 

Total 

Twelve months ended December 31, 2018 

United States 
Canada 
Europe 
Other foreign countries 

Total 

Total 
Revenues1 

Total 
Long-lived 
Assets2 

$ 

$ 

$ 

606,818      $ 
87,028     
104,667     
54,026     
852,539      $ 

838,385      $ 
127,574     
126,794     
70,561     

$  1,163,314      $ 

$ 

908,382      $ 
139,900     
126,142     
72,505     

$  1,246,929      $ 

289,507    
8,291    
34,674    
4,988    
337,460    

328,832    
8,625    
32,517    
6,044    
376,018    

298,567    
4,165    
20,224    
3,210    
326,166    

 ______________ 
1 

Revenues attributable to individual countries/geographic areas are based on the country of domicile of the legal entity that performs the work. 

2 

Excludes goodwill, intangible assets not being amortized that are to be held and used, financial instruments and deferred tax assets.  

90 

 
  
  
 
 
 
  
  
 
 
 
  
 
  
 
  
 
16. RESTRUCTURING AND OTHER RELATED CHARGES 

Our restructuring and other related charges, net for the years ended December 31, 2020, 2019 and 2018 are summarized by 

segment as follows (in thousands): 

OneTEAM Program 

Severance and related costs 

IHT 
MS 
Quest Integrity 
Corporate and shared support services 

Total 

Grand total 

Twelve Months Ended December 31, 
2018 
2019 
2020 

$ 

922      $ 

1,926     
—     
517     
3,365     

249     $ 
418     
62     
947     
1,676     

2,995    
2,514    
418    
800    
6,727    

$ 

3,365      $ 

1,676     $ 

6,727    

OneTEAM Program. In the fourth quarter of 2017, we engaged outside consultants to assess all aspects of our business 
for improvement and cost saving opportunities. In the first quarter of 2018, we completed the design phase of the project, known 
as OneTEAM, for our domestic operations, and entered in the deployment phase starting in the second quarter of 2018. In the 
third quarter of 2019, we began the design phase of OneTEAM for our international operations which was deployed in the fourth 
quarter  of  2019.  During  the  first  quarter  of  2020,  in  response  to  COVID-19  and  decline  in  the  oil  and  gas  end  markets,  we 
expanded and accelerated the operations and center led pillars from the OneTEAM program in order to implement permanent 
cost savings and identify further opportunities to optimize our organization. 

As  part  of  the  OneTEAM  Program,  we  decided  to  eliminate  certain  employee  positions.  For  the  twelve  months  ended 
December 31, 2020 and 2019, we have incurred severance charges of $3.4 million and $1.7 million, respectively and the amount 
we have incurred cumulatively to date is $11.8 million. We expect the program-related expenses to continue through the first 
quarter of 2021. 

A rollforward of our accrued severance liability associated with this program is presented below (in thousands): 

Balance, beginning of period 
Charges 
Payments 
Balance, end of period 

Twelve Months 
Ended 
December 31, 2020 
971    
$ 
3,365    
(4,195)   
141    

$ 

For the twelve months ended December 31, 2020 and 2019, we also incurred professional fees of $3.2 million and $12.3 

million, respectively, associated with OneTEAM. 

91 

 
 
 
 
 
 
 
  
  
 
  
  
 
 
  
  
 
 
 
 
 
17. ACCUMULATED OTHER COMPREHENSIVE LOSS 

A summary of changes in accumulated other comprehensive loss included within shareholders’ equity is as follows (in 

thousands): 

Balance at beginning of 
year 
Other comprehensive 
income (loss) 
Balance at end of year 

Twelve Months Ended 
December 31, 2020 
Defined 
benefit 
pension 
plans 

Foreign 
Currency 
Hedge   

Tax 
Provision   

Foreign 
Currency 
Translation 
Adjustments  

Total 

Twelve Months Ended 
December 31, 2019 
Defined 
benefit 
pension 
plans 

Foreign 
Currency 
Hedge   

Tax 
Provision   

Total 

Foreign 
Currency 
Translation 
Adjustments  

$  (26,742)     $  4,186      $ (8,021)    $ 

387      $ (30,190)     $  (30,607)     $ 3,904      $ (7,859)    $ 

170      $ (34,392)   

3,697     

(1,198)    
$  (23,045)     $  2,988      $ (8,021)    $ 

—     

2,512     

13     
3,865     
400      $ (27,678)     $  (26,742)     $ 4,186      $ (8,021)    $ 

(162)   

282     

217     
4,202    
387      $ (30,190)   

The following table represents the related tax effects allocated to each component of other comprehensive income (loss) 

(in thousands): 

Foreign currency translation adjustments 
Foreign currency hedge 
Defined benefit pension plans 

Total 

2020 
Tax 
Effect 

Net 
Amount   

Twelve Months Ended December 31, 
2019 
Tax 
Gross 
Effect 
Amount   
$  3,697     $  (340)     $  3,357      $  3,865     $  393      $  4,258      $ (9,241)     $ (2,923)     $ (12,164)   
496    
(69)    
(1,198)    
294     
(598)   
(107)    
—     
59     
13      $  2,512      $  3,985     $  217      $  4,202      $ (9,221)     $ (3,045)     $ (12,266)   
$  2,499     $ 

213     
(269)    

(904)    
59     

(162)    
40     

282    
(162)   

658     
(638)    

Gross 
Amount   

Net 
Amount   

Gross 
Amount   

2018 
Tax 
Effect 

Net 
Amount 

92 

 
  
 
  
 
 
 
  
 
 
 
  
 
 
 
 
18. QUARTERLY FINANCIAL DATA (Unaudited) 

The following is a summary of selected unaudited quarterly financial data for the years ended December 31, 2020 and 2019 

(in thousands, except per share data): 

Revenues 
Gross margin 
Operating income (loss) 
Income (loss) from continuing operations 
Net income (loss) 
Basic and diluted earnings (loss) per share: 

Net income (loss) 

Revenues 
Gross margin 
Operating income (loss) 
Income (loss) from continuing operations 
Net income (loss) 
Basic and diluted earnings (loss) per share: 

Net income (loss) 

$ 
$ 
$ 
$ 
$ 

$ 

$ 
$ 
$ 
$ 
$ 

$ 

First 
Quarter 

236,839      $ 
57,486      $ 
(212,932)     $ 
(199,727)     $ 
(199,727)     $ 

Year Ended December 31, 2020 
Third 
Quarter 

Fourth 
Quarter 

Second 
Quarter 

189,304      $ 
57,376      $ 
(4,366)     $ 
(13,528)     $ 
(13,528)     $ 

219,093      $ 
63,705      $ 
2,297      $ 
(9,073)     $ 
(9,073)     $ 

207,303      $ 
60,144      $ 
(2,361)     $ 
(14,875)     $ 
(14,875)     $ 

Total 
Year 

852,539    
238,711    
(217,362)   
(237,203)   
(237,203)   

(6.54)     $ 

(0.44)     $ 

(0.30)     $ 

(0.48)     $ 

(7.74)   

First 
Quarter 

269,599      $ 
65,947      $ 
(16,528)     $ 
(24,228)     $ 
(24,228)     $ 

Year Ended December 31, 2019 
Third 
Quarter 

Second 
Quarter 

315,829      $ 
94,597      $ 
13,004      $ 
6,102      $ 
6,102      $ 

290,079      $ 
83,035      $ 
(1,840)     $ 
(7,057)     $ 
(7,057)     $ 

Fourth 
Quarter 

287,807      $ 
84,165      $ 
3,218      $ 
(7,234)     $ 
(7,234)     $ 

Total 
Year 
1,163,314    
327,744    
(2,146)   
(32,417)   
(32,417)   

(0.80)     $ 

0.20      $ 

(0.23)     $ 

(0.24)     $ 

(1.07)   

ITEM 9. 

CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND 
FINANCIAL DISCLOSURE 

There  have  been  no  disagreements  concerning  accounting  and  financial  disclosures  with  our  independent  accountants 

during any of the periods presented. 

ITEM 9A. 

CONTROLS AND PROCEDURES 

Evaluation of disclosure controls and procedures. Disclosure controls and procedures, as defined in Rules 13a-15(e) and 
15d-15(e) promulgated under the Securities Exchange Act of 1934, as amended (“Exchange Act”), are controls and procedures 
that are designed to ensure that the information required to be disclosed in reports that we file or submit under the Exchange Act 
is recorded, processed, summarized and reported within the time periods specified in the rules and forms of the SEC and that such 
information is appropriately accumulated and communicated to management, including our Chief Executive Officer (“CEO”) 
and our Chief Financial Officer (“CFO”), as appropriate, to allow timely decisions regarding required disclosure. 

As  of  the  end  of  the  period  covered  by  this  report,  an  evaluation  was  carried  out  under  the  supervision  and  with  the 
participation of our management, including our CEO and CFO, of the effectiveness of the design and operation of our disclosure 
controls and procedures. This evaluation included consideration of the various processes carried out under the direction of our 
disclosure committee in an effort to ensure that information required to be disclosed in our SEC reports is recorded, processed, 
summarized and reported within the time periods specified by the SEC. This evaluation also considered the work completed 
related to our compliance with Section 404 of the Sarbanes-Oxley Act of 2002. Based on this evaluation, our CEO and CFO have 
concluded that, as of December 31, 2020, our disclosure controls and procedures were effective.  

93 

 
  
  
 
 
 
 
 
  
  
  
  
 
  
  
 
 
 
 
 
  
  
  
  
 
 
Management’s Annual Report on Internal Control over Financial Reporting 

Our  management  is  responsible  for  establishing  and  maintaining  adequate  internal  control  over  financial  reporting  as 
defined in Exchange Act Rule 13a-15(f). Our internal control over financial reporting is a process designed to provide reasonable 
assurance regarding the reliability of financial reporting and the preparation of our consolidated financial statements for external 
purposes in accordance with generally accepted accounting principles (“GAAP”). 

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, 
projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because 
of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate over time. 

We have used the framework set forth in the report entitled Internal Control-Integrated Framework issued by the Committee 
of  Sponsoring  Organizations  of  the  Treadway  Commission  (2013)  to  evaluate  the  effectiveness  of  our  internal  control  over 
financial reporting. As a result of this evaluation, Management has concluded that our internal control over financial reporting 
was effective as of December 31, 2020. 

KPMG LLP, our independent registered public accounting firm, has issued an attestation report on our internal control over 

financial reporting which is set forth in this Annual Report on Form 10-K. 

Changes in internal control over financial reporting. Except for the changes to remediate the material weakness discussed 
below, there were no changes in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) of the 
Securities  Exchange Act)  that  have  materially  affected  or  are  reasonably  likely  to  materially  affect  our  internal  control  over 
financial reporting during the fourth quarter of our fiscal year ended December 31, 2020. 

Remediation of Prior Year Material Weakness. As previously reported in our Annual Report on Form 10-K for the year 
ended December 31, 2019, we identified a material weakness in our internal control over financial reporting, concluding that our 
monitoring controls over certain foreign subsidiary operations were ineffective due to our risk assessment not identifying the 
need for monitoring controls at these subsidiaries. This resulted in management override of certain process level controls allowing 
a now former employee of Team Industrial Services Netherlands B.V., one of our wholly-owned subsidiaries, to misappropriate 
assets over a period of multiple years. 

During 2020, we took steps to remediate the previously identified material weakness and strengthen our internal control 
over financial reporting over foreign subsidiary operations. Following a comprehensive review, the following steps to strengthen 
the associated internal controls were implemented and performed during 2020: 

•  We established additional review procedures and monitoring activities at a centralized level over all subsidiary senior 

finance lead roles to verify that process level controls are present and functioning as designed 

•  Our fraud risk assessment of a location was included, and will be included going forward, as a factor in determining the 
scope of our SOX compliance program, in order to more fully tailor the design of internal control over financial reporting 
to mitigate the risk of material misstatement caused by fraud or otherwise 

•  Additional  training  of  finance  personnel  was  given  on  internal  control  over  financial  reporting,  the  importance  of 

monitoring control activities, and fraud risk assessment 

As of December 31, 2020, we have concluded that the enhancements described above to the design of our control activities 
related to the material weakness were satisfactorily implemented and have operated effectively for a sufficient period of time.  
Therefore, we concluded that the material weakness was remediated as of December 31, 2020.   

ITEM 9B. 

OTHER INFORMATION 

NONE 

94 

 
 
PART III 

The information for the following items of Part III has been omitted from this Annual Report on Form 10-K since we will 
file, not later than 120 days following the close of our fiscal year ended December 31, 2020, our Definitive Proxy Statement. The 
information required by Part III will be included in that proxy statement and such information is hereby incorporated by reference, 
with the exception of the information under the headings “Compensation Committee Report” and “Audit Committee Report.” 

ITEM 10. 

DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE 

ITEM 11. 

EXECUTIVE COMPENSATION 

ITEM 12. 

ITEM 13. 

SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND 
RELATED STOCKHOLDER MATTERS 

CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR 
INDEPENDENCE 

ITEM 14. 

PRINCIPAL ACCOUNTING FEES AND SERVICES 

95 

 
 
ITEM 15. 

EXHIBITS AND FINANCIAL STATEMENT SCHEDULES 

PART IV 

(a)  1) 

Consolidated Financial Statements filed as part of this report are listed in the Financial Table of Contents included in this 
report and incorporated by reference in this report in Part II, Item 7 “ Management’s Discussion and Analysis of Financial 
Condition and Results of Operations” and Item 8, “Consolidated Financial Statements and Supplementary Data.” 
2)  All schedules for which provision is made in the applicable accounting regulations of the SEC are listed in this report in 

Part II, Item 8, “Consolidated Financial Statements and Supplementary Data.” 

3)  See exhibits listed under Part (b) below. 

(b)  

Exhibits 

Exhibit 
Number 

Description 

3.1 

3.2 

3.3 

4.1 

4.2 

4.3 

4.4 

4.5 

10.1† 

10.2† 

10.3† 

10.4† 

10.5.1† 

10.5.2† 

Amended and Restated Certificate of Incorporation of Team, Inc. (filed as Exhibit 3.1 to Team, Inc.'s Current Report 
on Form 8-K filed on December 2, 2011, incorporated by reference herein). 

Certificate of Amendment of Amended and Restated Certificate of Incorporation of Team, Inc., dated October 24, 
2013 (filed as Exhibit 3.1 to Team, Inc.’s Current Report on Form 8-K filed on October 25, 2013, incorporated by 
reference herein). 

Amended and Restated Bylaws of Team, Inc. (filed as Exhibit 3.3 to Team, Inc.’s Annual Report on Form 10-K for 
year ended December 31, 2017, incorporated by reference herein). 

Description of Securities Registered under Section 12 of Exchange Act 

Certificate representing shares of common stock of Company (filed as Exhibit 4(1) to Team, Inc.’s Registration 
Statement on Form S-1, File No. 2-68928, incorporated by reference herein). 

Indenture, dated July 31, 2017, by and between Team, Inc. and Branch Banking and Trust Company, as trustee, 
relating to Team, Inc.’s 5.00% Convertible Senior Notes Due 2023 (filed as Exhibit 4.1 to Team, Inc.’s Current 
Report on Form 8-K filed on July 31, 2017, incorporated by reference herein). 

Form of Common Stock Purchase Warrant No. 1 dated December 18, 2020, between Team, Inc. and APSC Holdco 
II, L.P. (filed as Exhibit 4.1 to Team, Inc.’s Current Report on From 8-K filed on December 21, 2020, incorporated 
by reference herein).  

Registration Rights and Lock-Up Agreement, dated December 18, 2020, by and between Team, Inc. and APSC 
Holdco  II,  L.P. (filed  as  Exhibit  4.2  to Team,  Inc.’s  Current  Report  on  Form  8-K  filed  on  December 21, 2020, 
incorporated herein by reference) 

Team, Inc. 2006 Stock Incentive Plan (as Amended and Restated August 1, 2009) (filed as Exhibit 10.1 to Team, 
Inc.’s Current Report on Form 8-K filed on September 30, 2009, incorporated by reference herein). 

Form of Team, Inc. Stock Unit Award Agreement (filed as Exhibit 10.1 to Team, Inc.’s Current Report on Form 8-
K filed on October 17, 2013, incorporated by reference herein). 

Furmanite Corporation 1994 Stock Incentive Plan, Amendment and Restatement effective May 9, 2013 (filed as 
Exhibit 4.4 to Team, Inc.’s Registration Statement on Form S-8, File No. 333-209871, filed on March 1, 2016, 
incorporated by reference herein). 

Team, Inc. 2016 Equity Incentive Plan (incorporated herein by reference to Appendix A of Team, Inc.’s Definitive 
Proxy on Schedule 14A, as filed with the SEC on April 12, 2016). 

Team, Inc. 2018 Equity Incentive Plan (filed as Exhibit 4.5 to Team, Inc.’s Current Report on Form S-8, File No. 
333-225727, filed on June 19, 2018, incorporated by reference herein). 

Amendment  to  Team,  Inc.  2018  Equity  Incentive  Plan  (filed  as Appendix A  of  Team,  Inc.’s  Definitive  Proxy 
Statement on Schedule 14A filed on April 11, 2019). 

96 

 
 
 
 
 
 
 
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
Exhibit 
Number 
10.6† 

10.7† 

10.8† 

10.9† 

10.10† 

10.11† 

10.12 

10.13† 

10.14† 

10.15† 

10.16 

10.17 

10.18† 

10.19† 

10.20† 

10.21† 

10.22 

10.23 

Description 
Form of Stock Unit Agreement (filed as Exhibit 10.2 to Team, Inc.’s Current Report on Form 8-K filed on October 
17, 2008, incorporated by reference herein). 

Form of Performance-Based Stock Unit Agreement (filed as Exhibit 10.3 to Team, Inc.’s Current Report on Form 
8-K filed on October 17, 2008, incorporated by reference herein). 

Form of Performance Share Award Agreement (filed as Exhibit 10.1 to Team, Inc.’s Current Report on Form 8-K 
filed November 4, 2014, incorporated by reference herein). 

Form of Performance Award Agreement (filed as Exhibit 10.14 to Team, Inc.’s Annual Report on Form 10-K filed 
on March 16, 2017, incorporated by reference herein). 

Form of Restricted Stock Unit Award Agreement for the Stock Units awarded under the Team, Inc. 2018 Equity 
Incentive  Plan  (filed  as  Exhibit  10.11  to  Team,  Inc.’s Annual  Report  on  Form  10-K  filed  on  March  19,  2019, 
incorporated by reference herein). 

Form of Performance Unit Award Agreement for the Performance Units Awarded under the Team, Inc. 2018 Equity 
Incentive  Plan  (filed  as  Exhibit  10.12  to Team,  Inc.’s Annual  Report  on  Form  10-K  filed  on  March  19,  2019, 
incorporated by reference herein). 

Purchase Agreement, dated July 25, 2017, by and between Team, Inc. and Merrill Lynch, Pierce, Fenner & Smith 
Incorporated and J.P. Morgan Securities LLC, as representatives of the several initial purchasers named in Schedule 
1 thereto, relating to Team, Inc.’s 5.00% Convertible Senior Notes Due 2023 (filed as Exhibit 10.1 to Team, Inc.’s 
Current Report on Form 8-K filed on July 31, 2017, incorporated by reference herein). 

Letter Agreement Regarding Retention Benefits, dated September 18,2017, by and between Team, Inc. and Jeffrey 
L. Ott, (incorporated by reference herein Exhibit 10.4 to the Team, Inc.’s Current Report on Form 8-K, filed on 
September 19, 2017). 

Offer Letter, dated January 15, 2018, by and between Team, Inc. and Amerino Gatti (filed as Exhibit 10.1 to Team, 
Inc.’s Current Report on Form 8-K filed on January 16, 2018, incorporated by reference herein). 

Form of Performance Unit Award Agreement by and between Team, Inc. and Amerino Gatti (filed as Exhibit 10.2 
to Team, Inc.’s Current Report on Form 8-K filed on January 16, 2018, incorporated by reference herein). 

Settlement Agreement, dated February 8, 2018, by and among Team, Inc. and Engine Capital, L.P. (together with 
the entities listed on the signature page thereto), (filed as Exhibit 10.1 to Team, Inc.’s Current Report on Form 8-K 
filed on February 9, 2018, incorporated by reference herein). 

Confidentiality Agreement, dated July 2, 2018, by and among Team, Inc. and Engine Capital. L.P. (together with 
the entities listed on the signature page thereto, (filed as Exhibit 10.1 to Team, Inc.’s Current Report on Form 8-K 
filed on July 6, 2018, incorporated by reference herein). 

Form of Indemnification Agreement (filed as Exhibit 10.2 to Team, Inc.’s Current Report on Form 8-K filed on 
February 9, 2018, incorporated by reference herein). 

Offer Letter, dated July 1, 2018, by and between TEAM, Inc. and Grant Roscoe (filed as Exhibit 10.1 to Team, 
Inc.’s Current Report on Form 8-K/A filed on July 11, 2018, incorporated by reference herein). 

Offer Letter dated November 26, 2018, by and between Team, Inc. and Susan M. Ball (filed as Exhibit 10.1 to 
Team, Inc.’s Current Report on Form 8-K filed on November 28, 2018, incorporated by reference herein). 

Transition, Severance, and Release Agreement dated November 26, 2018, by and between Team, Inc. and Greg L. 
Boane (filed as Exhibit 10.2 to Team, Inc.’s Current Report on Form 8-K filed on November 28, 2018, incorporated 
by reference herein). 

Credit Agreement, dated as of December 18, 2020, among Team, Inc., as Borrower, the lenders from time to time 
party thereto, Citibank, N.A., as Agent Joint Lead Arranger and Joint Bookrunner, Bank of America, N.A., as 
Joint Lead Arranger and Joint Bookrunner, Wells Fargo Bank, National Association, as Co-Syndications Agent 
and Regions Bank as Co-Syndication Agent (filed as Exhibit 4.2 to Team, Inc.’s Current Report on Form 8-K 
filed on December 21, 2020, incorporated herein by reference).  

Team Loan Credit Agreement, dated as of December 18, 2020, among Team, Inc., as Borrower, thelenders from 
time to time party thereto, and Atlantic Park Strategic Capital Fund, L.P., as agent (filed as Exhibit 4.2 to Team, 
Inc.’s Current Report on Form 8-K filed on December 21, 2020, incorporated herein by reference) 

97 

 
 
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
 
 
   
Exhibit 
Number 
10.24† 

21 

23.1 

31.1 

31.2 

32.1 

32.2 

Severance Agreement and Release (with Agreement of Non-Solicitation and Non-Competition) between Team, 
Inc. and Grant Roscoe dated as of January 12, 2021. 

Description 

  Subsidiaries of the Team, Inc. 

  Consent of Independent Registered Public Accounting Firm—KPMG LLP. 

  Certifications pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. 

  Certifications pursuant to Section 302 of the Sarbanes-Oxley Act of 2002. 

  Certifications pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 

  Certifications pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. 

101.INS 

101.SCH 

101.CAL 

101.DEF 

101.LAB 

101.PRE 

104 

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  Inline XBRL Taxonomy Extension Schema Document. 
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†  Management contract or compensation plan or arrangement. 

*Certain schedules and similar attachments have been omitted in reliance on Item 601(a)(5) of Regulation S-K. Team, Inc. will provide, on a supplemental 
basis, a copy of any omitted schedule or attachment to the SEC or its staff upon request. 

Note:  Unless otherwise indicated, documents incorporated by reference are located under SEC file number 001-08604. 

ITEM 16. 

FORM 10-K SUMMARY 

NONE 

98 

 
 
 
 
   
 
   
 
   
 
   
 
   
 
   
 
   
 
 
   
 
   
 
   
 
   
 
   
 
   
 
 
 
 
 
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused 

this report to be signed on its behalf by the undersigned, thereunto duly authorized March 11, 2021. 

SIGNATURES 

to 

Pursuant 

the  requirements  of 

the  Securities 
Exchange Act of 1934, this report has been signed below by 
the following persons on behalf of the Registrant and in the 
capacity and on the dates indicated. 

TEAM, INC. 

/S/    AMERINO GATTI        
Amerino Gatti 
Chief Executive Officer 
(Principal Executive Officer) 

/S/    AMERINO GATTI        
(Amerino Gatti) 

/S/    SUSAN M. BALL         
(Susan M. Ball) 

/S/    JEFFERY G. DAVIS 
(Jeffery G. Davis) 

/S/ BRIAN K. FERRAIOLI 
(Brian K. Ferraioli) 

/S/    SYLVIA J. KERRIGAN 
(Sylvia J. Kerrigan) 

/S/    MICHAEL A. LUCAS      
(Michael A. Lucas) 

/S/ CRAIG L. MARTIN 
(Craig L. Martin) 

/S/ ROBERT SKAGGS JR. 
(Robert Skaggs Jr.) 

/S/    LOUIS A. WATERS   
(Louis A. Waters) 

/S/    GARY G. YESAVAGE 
(Gary G. Yesavage) 

    Chief Executive Officer (Principal Executive Officer);  

Chairman of the Board 

March 11, 2021 

March 11, 2021 

March 11, 2021 

March 11, 2021 

March 11, 2021 

March 11, 2021 

March 11, 2021 

March 11, 2021 

March 11, 2021 

March 11, 2021 

    Executive Vice President, Chief Financial Officer and 
Treasurer (Principal Financial Officer and Principal 
Accounting Officer) 

    Director 

  Director 

    Director 

    Director 

  Director 

  Director 

    Director 

  Director 

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CORPORATE INFORMATION

DIRECTORS

Amerino Gatti
Chairman and Chief Executive Officer 
TEAM, Inc. 

Louis A. Waters
Lead Independent Director
Investor, Retired Chairman of Browning-Ferris
Industries, Inc.

Jeffery G. Davis
Retired Chairman and Chief Executive Officer,
Furmanite Corporation

Brian K. Ferraioli
Retired Executive Vice President  
and Chief Financial Officer, KBR, Inc.

Sylvia J. Kerrigan
Retired Executive Vice President,  
General Counsel and Secretary,
Marathon Oil Corporation

Michael A. Lucas
President and Chief Executive Officer, 
RegO Products

Craig L. Martin
Retired President and Chief Executive Officer,
Jacobs Engineering Group, Inc. 

Robert C. Skaggs, Jr.
Retired Chairman and Chief Executive Officer
Columbia Pipeline Group, Inc. and NiSource, Inc.

Gary G. Yesavage
Retired President Manufacturing,
Chevron Corporation, Downstream  
and Chemicals

CORPORATE OFFICERS

Amerino Gatti
Chairman and Chief Executive Officer

Susan M. Ball
Executive Vice President,  
Chief Financial Officer 

André C. Bouchard
Executive Vice President,  
Chief Legal Officer and Secretary 

Chad Murray
President, Mechanical & Onstream Services Group

Keith Tucker
President, Inspection & Heat Treating Group

Robert Young
President, Asset Integrity & Digital Group

James P. McCloskey
Senior Vice President, Enterprise Accounts  
& Industry Affairs

Sherri A. Sides
Senior Vice President,  
Chief Human Resources Officer

Michael R. Wood
Senior Vice President,  
Quality, Health, Safety and Environment

INVESTOR RELATIONS

Kevin Smith
Senior Director, Investor Relations
Phone: 1-800-662-8326
E-mail: ir@Teaminc.com

TRANSFER AGENT
Communications regarding change of address, 
transfer of stock ownership, lost stock certificates  
or consolidation of multiple listings should be  
directed to:

Computershare Investor Services  
P.O. Box 505000
Louisville, KY 40233-5000
1-800-368-5948
Shareholder Website –
www.computershare.com/investor
Shareholder Online Inquires –
www-us.computershare.com/investor

CORPORATE HEADQUARTERS
Stockholders or other interested persons wishing  
to be placed on the corporate mailing list should 
write to the corporate headquarters.

TEAM, Inc. 
Attn: Corporate Secretary
André C. Bouchard
13131 Dairy Ashford Rd., Suite 600
Sugar Land, Texas 77478

INDEPENDENT AUDITORS

KPMG LLP
811 Main St., Houston, TX 77002

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CORPORATE HEADQUARTERS
13131 Dairy Ashford Rd., Suite 600, 
Sugar Land, Texas 77478, USA
Phone: 281.331.6154