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TFS Financial Corp

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FY2023 Annual Report · TFS Financial Corp
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Strong ★ Stable ★ Safe

2023 Annual Report

Strong ★ Stable ★ Safe

Above: On April 24, 2023, Marc Stefanski and his family, along with the Third Federal Management Team and  Board of Directors, ring the closing bell at Nasdaq in honor of the 85th anniversary of Third Federal.Dear Stockholders,

This year, we celebrated our 85th anniversary. We are still 
committed today to the mission we have had since 1938 – 
to help our customers achieve the American Dream of  
homeownership and financial security. 

In addition to celebrating 85 years in business, Third Federal has even more to be 
proud of  during the past year.

In 2023, a year when interest rates continued to climb, we saw a 6 percent growth in 
our loan portfolio, and nearly $1.5 billion in new equity lines of  credit originations. 
Delinquencies in our mortgage portfolio were at .15 percent for the year and we 
generated $529 million of  deposit growth.

Our Tier 1 capital ratio remained strong at 11 percent – more than double the 
regulatory requirement, and independent rating agency Bauer Financial has awarded 
us 5 stars (superior) for our strength and stability for each quarter since 1988.

Third Federal remains strong, stable and safe, despite economic conditions. And since 
1938, we have been able to expand our reach, regardless of  economic cycles. 

We are built to last and will continue to find new opportunities to grow and meet the 
needs of  our customers during the next 85 years and beyond.

Thank you for your steadfast support of  Third Federal.

Sincerely,

Marc A. Stefanski 
Chairman and CEO

 
 
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
________________________________
FORM 10-K 

________________________________

☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended September 30, 2023 
or

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For transition period from              to             

Commission File Number 001-33390 
___________________________________________ 

TFS FINANCIAL CORPORATION 

(Exact Name of Registrant as Specified in its Charter)
 ___________________________________________ 

United States of America
(State or Other Jurisdiction of
Incorporation or Organization)

7007 Broadway Avenue
Cleveland, Ohio
(Address of Principal Executive Offices)

52-2054948
(I.R.S. Employer
Identification No.)

44105
(Zip Code)

(216) 441-6000
(Registrant’s telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act:

Title of each class

Trading Symbol(s)

Name of each exchange in which registered

Common Stock, par value $0.01 per share

TFSL
Securities registered pursuant to Section 12(g) of the Act: None
___________________________________________ 

The NASDAQ Stock Market, LLC

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities 

Act.    Yes x    No o

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the 

Act.    Yes  o    No  x

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the 
Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to 
file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x    No  o

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be 
submitted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant 
was required to submit such files).    Yes  x    No o

Indicate by check mark whether the Registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a 
smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer", "accelerated filer,” 
"smaller reporting company," and "emerging growth company" Rule 12b-2 of the Exchange Act: 

Large accelerated filer

x

Accelerated filer  o

Non-accelerated filer  o

Smaller reporting company
Emerging growth company

☐
☐

If an emerging company, indicate by check mark if the registrant has elected not to use the extended transition period for 
complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o
Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the 

effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 
7262(b)) by the registered public accounting firm that prepared or issued its audit report.    Yes  x     No ☐   

If securities are registered pursuant to Section 12(b) of the Act, indicate by check mark whether the financial statements of 

the registrant included in the filing reflect the correction of an error to previously issued financial statements. ☐  

Indicate by check mark whether any of those error corrections are restatements that required a recovery analysis of 
incentive-based compensation received by any of the registrant’s executive officers during the relevant recovery period 
pursuant to §240.10D-1(b). ☐

Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange 

Act.)    Yes  ☐    No x

The aggregate market value of the voting and non-voting common equity held by non-affiliates of the Registrant, computed 

by reference to the last sale price on March 31, 2023, as reported by the NASDAQ Global Select Market, was approximately 
$651.97 million.

At November 20, 2023, there were 280,359,173 shares of the Registrant’s common stock, par value $0.01 per share, 
outstanding, of which 227,119,132 shares, or 81.01% of the Registrant’s common stock, were held by Third Federal Savings 
and Loan Association of Cleveland, MHC, the Registrant’s mutual holding company.

Portions of the registrant’s Proxy Statement for the 2024 Annual Meeting of Shareholders are incorporated by reference in 

Part III hereof to the extent indicated therein.

DOCUMENTS INCORPORATED BY REFERENCE

TFS Financial Corporation

INDEX

Business

Risk Factors

Unresolved Staff Comments

Properties

Legal Proceedings

Mine Safety Disclosures

Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases 
of Equity Securities

[Reserved]

Management’s Discussion and Analysis of Financial Condition and Results of Operation

Part I

Item 1.

Item 1A.

Item 1B.

Item 2.

Item 3.

Item 4.

Part II

Item 5.

Item 6.

Item 7.

Item 7A.

Quantitative and Qualitative Disclosures About Market Risk

Item 8.

Item 9.

Item 9A.

Item 9B.

Item 9C.

Part III

Item 10.

Item 11.

Item 12.

Item 13.

Item 14.

Part IV

Item 15.

Item 16.

Financial Statements and Supplementary Data

Changes in and Disagreements With Accountants on Accounting and Financial Disclosure

Controls and Procedures

Other Information

Disclosure Regarding Foreign Jurisdictions that Prevent Inspections

Directors, Executive Officers and Corporate Governance

Executive Compensation

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder 
Matters

Certain Relationships and Related Transactions, and Director Independence

Principal Accounting Fees and Services

Exhibits and Financial Statement Schedules

Form 10-K Summary

FORM 10-K EXHIBIT INDEX

SIGNATURES

4

36

45

45

45

45

45

47

47

63

66

66

66

69

69

69

71

71

72

72

72

72

121

123

2

 
TFS Financial Corporation provides the following list of acronyms and other terms as a tool for the reader. The acronyms and 
other terms identified below are used throughout the document.

 GLOSSARY OF TERMS

ACL: Allowance for Credit Losses
ACT: Tax Cuts and Jobs Act

FDIC: Federal Deposit Insurance Corporation
FHFA: Federal Housing Finance Agency

AOCI: Accumulated Other Comprehensive Income
ARM: Adjustable-Rate Mortgage

FHLB: Federal Home Loan Bank
FICO: Fair Isaac Corporation

ASC: Accounting Standards Codification
ASU: Accounting Standards Update
Association: Third Federal Savings and Loan

Association of Cleveland
BOLI: Bank Owned Life Insurance

FRB-Cleveland: Federal Reserve Bank of Cleveland
Freddie Mac: Federal Home Loan Mortgage Corporation
FRS: Board of Governors of the Federal Reserve System

GAAP: Generally Accepted Accounting Principles
Ginnie Mae: Government National Mortgage Association

BSA: Bank Secrecy Act
BTFP: Bank Term Funding Program
CARES Act: Coronavirus Aid, Relief and Economic Security HPI: Home Price Index

GVA: General Valuation Allowance
HOLA: Home Owners' Loan Act

Act 

CDs: Certificates of Deposit

CECL: Current Expected Credit Losses

CET1: Common Equity Tier 1

IRR: Interest Rate Risk

IRS: Internal Revenue Service

IVA: Individual Valuation Allowance

LDI: Liability Driven Investment

CFPB: Consumer Financial Protection Bureau

LIBOR: London Interbank Offer Rate

CLTV: Combined Loan-to-Value

LIHTC: Low Income Housing Tax Credit

Company: TFS Financial Corporation and its 

subsidiaries

LIP: Loans-in-Process

LTV: Loan-to-Value

COSO: Committee of Sponsoring Organizations of the 

MMK: Money Market Account

       Treadway Commission

OCC: Office of the Comptroller of the Currency

CRA: Community Reinvestment Act

OCI: Other Comprehensive Income

DFA: Dodd-Frank Wall Street Reform and Consumer

OTS: Office of Thrift Supervision

Protection Act

DIF: Deposit Insurance Fund

EaR: Earnings at Risk

EPS: Earnings per Share

ESG: Environmental, Social and Governance
ESOP: Third Federal Employee (Associate) Stock 

Ownership Plan

EVE: Economic Value of Equity
Fannie Mae: Federal National Mortgage Association
FASB: Financial Accounting Standards Board

PCAOB: Public Company Accounting Oversight Board
PMI: Private Mortgage Insurance

PMIC: PMI Mortgage Insurance Co.

QTL: Qualified Thrift Lender

REMICs: Real Estate Mortgage Investment Conduits
SEC: United States Securities and Exchange Commission
SOFR: Secured Overnight Financing Rate
TDR: Troubled Debt Restructuring
Third Federal Savings, MHC: Third Federal Savings

and Loan Association of Cleveland, MHC

3

PART I

Item 1.

Business

Forward Looking Statements 
     This report contains forward-looking statements, which can be identified by the use of such words as estimate, project, believe, 
intend, anticipate, plan, seek, expect and similar expressions. These forward-looking statements include, among other things:       

● statements of our goals, intentions and expectations;
● statements regarding our business plans and prospects and growth and operating strategies;
● statements concerning trends in our provision for credit losses and charge-offs on loans and off-balance sheet exposures;
statements regarding the trends in factors affecting our financial condition and results of operations, including credit 
quality of our loan and investment portfolios; and
● estimates of our risks and future costs and benefits.

●

     These forward-looking statements are subject to significant risks, assumptions and uncertainties, including, among other things, 
the following important factors that could affect the actual outcome of future events:

significantly increased competition among depository and other financial institutions, including with respect to our ability 
to charge overdraft fees;

●
● inflation and changes in the interest rate environment that reduce our interest margins or reduce the fair value of financial 

instruments, or our ability to originate loans;

● general economic conditions, either globally, nationally or in our market areas, including employment prospects, real 

estate values and conditions that are worse than expected;

● the strength or weakness of the real estate markets and of the consumer and commercial credit sectors and its impact on the 

credit quality of our loans and other assets, and changes in estimates of the allowance for credit losses;

● decreased demand for our products and services and lower revenue and earnings because of a recession or other events;
● changes in consumer spending, borrowing and savings habits;
● adverse changes and volatility in the securities markets, credit markets or real estate markets;
● our ability to manage market risk, credit risk, liquidity risk, reputational risk, regulatory risk and compliance risk;
● our ability to access cost-effective funding;

legislative or regulatory changes that adversely affect our business, including changes in regulatory costs and capital 
requirements and changes related to our ability to pay dividends and the ability of Third Federal Savings, MHC to waive 
dividends;
changes in accounting policies and practices, as may be adopted by the bank regulatory agencies, the Financial Accounting 
Standards Board or the Public Company Accounting Oversight Board;

the adoption of implementing regulations by a number of different regulatory bodies, and uncertainty in the exact nature, 
extent and timing of such regulations and the impact they will have on us;

●

●

●

● our ability to enter new markets successfully and take advantage of growth opportunities;
● future adverse developments concerning Fannie Mae or Freddie Mac;

●

changes in monetary and fiscal policy of the U.S. Government, including policies of the U.S. Treasury, the Federal 
Reserve System, Fannie Mae, the OCC, FDIC, and others; 

● the continuing governmental efforts to restructure the U.S. financial and regulatory system;
● the ability of the U.S. Government to remain open, function properly and manage federal debt limits;
● changes in policy and/or assessment rates of taxing authorities that adversely affect us or our customers;
● changes in accounting and tax estimates;
● changes in our organization and changes in expense trends, including but not limited to trends affecting non-performing 

assets, charge-offs and provisions for credit losses;

● changes in the value of our goodwill or other intangible assets;
● the inability of third-party providers to perform their obligations to us;
● our ability to retain key employees;
● civil unrest;

●

●

cyber-attacks, computer viruses and other technological risks that may breach the security of our websites or other systems 
to obtain unauthorized access to confidential information, destroy data or disable our systems; and
the impact of wide-spread pandemic, including COVID-19, and related government action, on our business and the 
economy. 

      Because of these and other uncertainties, our actual future results may be materially different from the results indicated by any 
forward-looking statements. Any forward-looking statement made by us in this report speaks only as of the date on which it is 
made. We undertake no obligation to publicly update any forward-looking statements, whether as a result of new information, 
future developments or otherwise, except as may be required by law. Please see Item 1A. Risk Factors for a discussion of certain 
risks related to our business.

4

 TFS FINANCIAL CORPORATION

TFS Financial Corporation (“we,” “us,” or “our”) was organized in 1997 as the mid-tier stock holding company for the 

Association. We completed our initial public stock offering in 2007 and issued 100,199,618 shares of common stock, or 
30.16% of our post-offering outstanding common stock, to subscribers in the offering. Additionally, at the time of the public 
offering, 5,000,000 shares of our common stock, or 1.50% of our outstanding shares, were issued to the newly formed 
charitable foundation, Third Federal Foundation. Third Federal Savings, MHC, our mutual holding company parent, held and 
continues to hold, the remainder of our outstanding common stock (227,119,132 shares). Net proceeds from our initial public 
stock offering were approximately $886 million and reflected the costs we incurred in completing the offering as well as a 
$106.5 million loan to the ESOP related to its acquisition of shares in the initial public stock offering.

Our ownership of the Association remains our primary business activity. We also operate Third Capital, Inc. as a wholly-

owned subsidiary. See THIRD CAPITAL, INC. below.

As the holding company of the Association, we are authorized to pursue other business activities permitted by applicable 
laws and regulations for savings and loan holding companies, which include making equity investments and the acquisition of 
banking and financial services companies.

Our cash flow depends primarily on earnings from the investment of proceeds we retained from the initial offering, and 

any dividends we receive from the Association and Third Capital, Inc. All of our officers are also officers of the Association. In 
addition, we use the services of the support staff of the Association from time to time. We may hire additional associates, as 
needed, to the extent we expand our business in the future.

THIRD CAPITAL, INC.

Third Capital, Inc. is a Delaware corporation that was organized in 1998 as our wholly-owned subsidiary. At 

September 30, 2023, Third Capital, Inc. had consolidated assets of $9.0 million, and for the fiscal year ended September 30, 
2023, Third Capital, Inc. had consolidated net income of $0.2 million. Third Capital, Inc. has no separate operations other than 
as the holding company for its operating subsidiaries, and as a minority investor or partner in other entities. As of 
September 30, 2023, the only remaining entity in which Third Capital, Inc. has an investment in is Third Cap Associates, Inc., 
an Ohio corporation that owns 49% and 60% of two title agencies that provide escrow and settlement services in the States of 
Ohio, Florida and New Jersey, primarily to customers of the Association. For the fiscal year ended September 30, 2023, Third 
Cap Associates, Inc. recorded net income of $0.2 million. 

THIRD FEDERAL SAVINGS AND LOAN ASSOCIATION OF CLEVELAND

General

The Association is a federally chartered savings and loan association headquartered in Cleveland, Ohio, that was 

organized in 1938. In 1997, the Association reorganized into its current two-tier mutual holding company structure. The 
Association’s principal business consists of originating and servicing residential real estate mortgage loans and attracting retail 
savings deposits.

The Association’s business strategy is to originate mortgage loans with interest rates that are competitive with those of 

similar products offered by other financial institutions in its markets. Similarly, the Association offers checking accounts, 
savings accounts and certificate of deposit accounts, each bearing interest rates that are competitive with similar products 
offered by other financial institutions in its markets. The Association expects to continue to pursue this business philosophy. 
While this strategy does not enable the Association to earn the highest rates of interest on loans that it offers or to pay the 
lowest rates on its deposit accounts, the Association believes that this strategy is the primary reason for its successful growth in 
the past and will continue to be a successful strategy in the future.

The Association attracts retail deposits from the general public in the areas surrounding its main office and its branch 

offices. It also utilizes its internet website, direct mail solicitation and its customer service call center to generate loan 
applications and attract retail deposits. Longer-term brokered CDs and advances from the FHLB of Cincinnati as well as 
shorter-term brokered CDs and advances from the FHLB of Cincinnati, hedged to longer effective durations by interest rate 
exchange contracts, are also used as cost-effective funding alternatives. In addition to residential real estate mortgage loans, the 
Association originates residential construction loans to individuals for the construction of their personal residences by a 
qualified builder. The Association also offers home equity loans and lines of credit subject to certain property and credit 
performance conditions. The Association retains in its portfolio a large portion of the loans that it originates. The Association 
also purchases residential real estate mortgage loans through a correspondent lending partnership. Loans that the Association 
sells consist primarily of long-term, fixed-rate residential real estate mortgage loans. The Association retains the servicing 
rights on all loans that it sells. The Association’s revenues are derived primarily from interest on loans and, to a lesser extent, 

5

interest on interest-earning deposits in other financial institutions, deposits maintained at the FRS, federal funds sold, 
investment securities, including mortgage-backed securities and dividends from FHLB of Cincinnati stock. The Association 
also generates revenues from fees and service charges. The Association’s primary sources of funds are deposits, borrowings, 
principal and interest payments on loans and securities and proceeds from loan sales.

The Association’s website address is www.thirdfederal.com. Filings of the Company made with the SEC are available, 

without charge, on the Association’s website. Information on that website is not and should not be considered a part of this 
document.

Market Area

The Association conducts its operations from its main office in Cleveland, Ohio, and from 37 additional, full-service 
branches and four loan production offices located throughout the states of Ohio and Florida. In Ohio, the Association maintains 
21 full-service offices located in the northeast Ohio counties of Cuyahoga, Lake, Lorain, Medina and Summit, one regional loan 
production office located in the central Ohio (Columbus, Ohio) and three loan production offices located in the southern Ohio 
counties of Butler and Hamilton (Cincinnati, Ohio). In Florida, the Association maintains 16 full-service branches located in the 
counties of Pasco, Pinellas, Hillsborough, Sarasota, Lee, Collier, Palm Beach and Broward. 

The Association also provides savings products in all 50 states and first mortgage refinance loans in 21 states and the 

District of Columbia. Home equity lines of credit are provided in 25 states and the District of Columbia. First mortgage loans 
and bridge loans to purchase homes are provided in 13 states while other equity loan products are provided in eight states. 
These products are provided through its branch network for customers in its core markets of Ohio, Florida, Kentucky and 
Indiana as well as its customer service call center and its internet site for all customers not served by its branch network.

Competition

The Association faces intense competition in its market areas both in making loans and attracting deposits. Its market 

areas have a high concentration of financial institutions, including large money centers and regional banks, community banks 
and credit unions, and it faces additional competition for deposits from money market funds, brokerage firms, mutual funds and 
insurance companies. Some of its competitors offer products and services that the Association currently does not offer, such as 
commercial business loans, trust services and private banking.

The majority of the Association’s deposits are held in its offices located in Cuyahoga County, Ohio. As of June 30, 2023 
(the latest date for which information is publicly available), the Association had $5.0 billion of deposits in Cuyahoga County, 
and ranked fifth among all financial institutions with offices in the county in terms of deposits, with a market share of 4.67%. 
As of that date, the Association had $6.5 billion of deposits in the State of Ohio, and ranked eleventh among all financial 
institutions in the state in terms of deposits, with a market share of 1.19%. As of June 30, 2023 (the latest date for which 
information is publicly available), the Association had $2.6 billion of deposits in the State of Florida, and ranked 34th among 
all financial institutions in terms of deposits, with a market share of 0.31%. This market share data excludes deposits held by 
credit unions, whose deposits are not insured by the FDIC.

 Many financial institutions, including institutions that compete in our markets, have targeted retail deposit gathering as a 

more attractive funding source than borrowings, and have become more active and more competitive in their deposit product 
pricing. The combination of reduced demand for borrowed funds and more competition with respect to rates paid to depositors 
has created an increasingly difficult marketplace for attracting deposits, which could adversely affect future operating results.

From October 2022 through August 2023 (the latest date for which information is publicly available), per data furnished 

by MarketTrac®, the Association had the second largest market share of conventional purchase mortgage loans originated in 
Cuyahoga County, Ohio. For the same period, it also had the second largest market share of conventional purchase mortgage 
loans originated in the seven northeast Ohio counties which comprise the Cleveland and Akron metropolitan statistical areas. In 
addition, based on the same statistics, the Association has consistently been one of the twenty largest lenders in both Franklin 
County (Columbus, Ohio) and Hamilton County (Cincinnati, Ohio) since it entered those markets in 1999.

The Association’s primary strategy for increasing and retaining its customer base is to offer competitive deposit and loan 

rates and other product features, delivered with exceptional customer service, in each of the markets it serves.

We rely on the reputation that has been built during the Association’s 85-year history of serving its customers and the 
communities in which it operates, the Association’s high capital levels, and the Association's extensive liquidity alternatives 
which, in combination, serve to maintain and nurture customer and marketplace confidence. At September 30, 2023, our ratio 
of shareholders’ equity to total assets was 11.4%. For the fiscal year ended September 30, 2023, the Association's liquidity ratio 
averaged 5.53% (which we compute as the sum of cash and cash equivalents plus unpledged investment securities for which 

6

ready markets exist, divided by total average assets). See Item 7. Management’s Discussion and Analysis of Financial 
Condition and Results of Operation - Liquidity and Capital Resources.

We continue to utilize a multi-faceted approach to support our efforts to instill customer and marketplace confidence. 
First, we provide thorough and timely information to all of our associates so as to prepare them for their day-to-day interactions 
with customers and other individuals who are not part of the Company. We believe that it is important that our customers and 
others sense the comfort level and confidence of our associates throughout their dealings. Second, we encourage our 
management team to maintain a presence and to be available in our branches and other areas of customer contact, so as to 
provide more opportunities for informal contact and interaction with our customers and community members. Third, our CEO 
remains accessible to both local and national media, as a spokesman for our institution as well as an observer and interpreter of 
financial marketplace situations and events. Fourth, we periodically include advertisements in local newspapers and online that 
display our strong capital levels and history of service. We also continue to emphasize our traditional tagline—“STRONG * 
STABLE * SAFE”—in our advertisements, website, online presence and branch displays. Finally, for customers who adhere to 
the old adage of trust but verify, we refer them to the safety/security rankings of a nationally recognized, independent rating 
organization that specializes in the evaluation of financial institutions, which has awarded the Association its highest rating for 
more than one hundred consecutive quarters.

Lending Activities

The Company’s principal lending activity is the origination of fixed-rate and adjustable-rate, first mortgage loans to 
purchase or refinance residential real estate. Adjustable-rate and up to 30-year fixed-rate first mortgage loans to refinance real 
estate are offered in 21 states and the District of Columbia. Also, the Company offers adjustable-rate and up to 30-year fixed- 
rate first mortgage loans to purchase real estate in 13 states. Further, the Company originates residential construction loans to 
individuals (for the construction of their personal residences by a qualified builder) in Ohio and Florida. The Company also 
purchases first mortgage loans originated in Ohio, Pennsylvania and North Carolina through a correspondent lending 
partnership. Additionally, the Company offers home equity lines of credit in 25 states and the District of Columbia and home 
equity loans in eight states. Refer to Item 7. Management’s Discussion and Analysis of Financial Condition and Results of 
Operation-Monitoring and Limiting Our Credit Risk for additional information regarding home equity loans and lines of credit. 
At September 30, 2023, fixed-rate and adjustable-rate, first mortgage residential real estate loans totaled $12.12 billion, or 
79.7% of our loan portfolio, home equity loans and lines of credit totaled $3.03 billion, or 19.9% of our loan portfolio, and 
residential construction loans totaled $48.4 million, or 0.4% of our loan portfolio. At September 30, 2023, adjustable-rate, 
residential real estate, first mortgage loans totaled $4.76 billion and comprised 31.3% of our loan portfolio. 

7

Loan Portfolio Composition. The following table sets forth the composition of the portfolio of loans held for investment, 

by type of loan segregated by geographic location, at the indicated periods, excluding loans held for sale. The majority of our 
Home Today loan portfolio is secured by properties located in Ohio and the balances of other loans are immaterial. Therefore, 
neither was segregated by geographic location.

Real estate loans:

Residential Core (1)

Ohio
Florida
Other

Total

Residential Home Today Total (1)
Home equity loans and lines of credit

Ohio
Florida
California
Other

Total
Construction
Ohio
Florida
Total

Other loans

Total loans receivable
Deferred loan expenses, net
Loans in process
Allowance for credit losses on loans

Total loans receivable, net

September 30,

2023

2022

Amount

Percent

Amount

Percent

(Dollars in thousands)

$ 

$ 

6,893,547 
2,135,853 
3,048,758 
12,078,158 
46,508 

773,324 
666,517 
513,904 
1,076,781 
3,030,526 

41,153 
7,253 
48,406 
4,411 
15,208,009 
60,807 
(25,754) 
(77,315) 
15,165,747 

$ 

79.4%
0.3

19.9

0.4
—

100.0%  

$ 

6,432,780 
2,120,892 
2,986,187 
11,539,859 
53,255 

706,641 
537,724 
432,540 
956,973 
2,633,878 

111,098 
10,661 
121,759 
3,263 
14,352,014 
50,221 
(72,273) 
(72,895) 
14,257,067 

80.4%
0.4

18.4

0.8
—
100.0%

 ______________________
(1) Residential Core and Home Today loans are primarily one- to four-family residential mortgage loans. See the Residential Real Estate 

Mortgage Loans section which follows for a further description of Residential Core and Home Today loans.

8

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The following table provides an analysis of our residential mortgage loans disaggregated by refreshed FICO score, year of 

origination and portfolio at September 30, 2023. The Company treats the FICO score information as demonstrating that 
underwriting guidelines reduce risk rather than as a credit quality indicator utilized in the evaluation of credit risk. Balances are 
adjusted for deferred loan fees, expenses and any applicable loans-in-process.

September 30, 2023

2023

2022

2021

2020

2019

Prior

Cost Basis To Term

Total

By fiscal year of origination

Revolving 
Loans

Revolving 
Loans

Amortized Converted

Real estate loans:

Residential Core

          <680

          680-740

          741+
          Unknown (1)

$  39,088  $  93,657  $  69,306  $  38,772  $  20,754  $  160,407  $ 

—  $ 

—  $ 

421,984 

  324,652 

  394,715 

  249,049 

  165,839 

66,573 

  363,109 

  1,300,323 

  2,656,836 

  1,701,389 

  1,118,710 

  469,516 

  2,674,638 

3,151 

25,224 

36,897 

21,339 

7,939 

  101,056 

Total Residential Core   1,667,214 

  3,170,432 

  2,056,641 

  1,344,660 

  564,782 

  3,299,210 

Residential Home Today (2)

          <680 

          680-740

          741+
          Unknown (1)

Total Residential Home Today  

Home equity loans and lines of credit

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

          <680

          680-740

          741+
          Unknown (1)

4,252 

50,262 

2,395 

9,496 

1,024 

3,062 

  155,451 

60,174 

19,947 

166 

293 

96 

— 

— 

— 

— 

— 

315 

783 

5,938 

77 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

1,563,937 

9,921,412 

195,606 

— 

  12,102,939 

— 

— 

— 

— 

— 

23,144 

9,063 

11,221 

2,602 

46,030 

— 

— 

— 

— 

— 

23,144 

9,063 

11,221 

2,602 

46,030 

518 

924 

4,621 

161 

863 

  113,196 

1,997 

  521,282 

10,316 

  2,006,341 

750 

23,888 

12,459 

14,177 

36,179 

5,878 

135,022 

601,983 

2,298,967 

31,309 

Total Home equity loans and lines of 
credit

  210,131 

72,358 

24,129 

7,113 

6,224 

13,926 

  2,664,707 

68,693 

3,067,281 

Construction

          680-740

          741+    

4,958 

6,688 

Total Construction  

11,646 

531 

10,224 

10,755 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

5,489 

16,912 

22,401 

Total net real estate loans

$ 1,888,991  $ 3,253,545  $ 2,080,770  $ 1,351,773  $  571,006  $ 3,359,166  $ 2,664,707  $  68,693  $ 15,238,651 

(1)  Market data necessary for stratification is not readily available.

(2)  No new originations of Home Today loans since fiscal 2016.

9

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The following table provides an analysis of our residential mortgage loans by origination LTV, origination year and 
portfolio at September 30, 2023. LTVs are not updated subsequent to origination except as part of the charge-off process. 
Balances are adjusted for deferred loan fees, expenses and any applicable loans-in-process.

September 30, 2023

2023

2022

2021

2020

2019

Prior

Cost Basis To Term

Total

By fiscal year of origination

Revolving 
Loans

Revolving 
Loans

Amortized Converted

Real estate loans:

Residential Core

          <80%

          80-89.9%

          90-100%

          >100%
          Unknown (1)

$  622,590  $ 1,880,859  $ 1,415,562  $  716,692  $  255,603  $ 1,857,447  $ 

—  $ 

—  $  6,748,753 

  819,230 

  1,073,057 

  593,771 

  570,026 

  279,224 

  1,330,002 

  225,394 

  214,898 

46,228 

57,744 

29,697 

  109,425 

— 

— 

— 

1,618 

— 

1,080 

— 

198 

— 

258 

737 

1,599 

Total Residential Core   1,667,214 

  3,170,432 

  2,056,641 

  1,344,660 

  564,782 

  3,299,210 

Residential Home Today (2)

          <80%

          80-89.9%

          90-100%

Total Residential Home Today  

Home equity loans and lines of credit

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

9,286 

14,522 

22,222 

46,030 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

4,665,310 

683,386 

737 

4,753 

— 

  12,102,939 

— 

— 

— 

— 

9,286 

14,522 

22,222 

46,030 

<80%

80-89.9%

90-100%

>100%
         Unknown (1)

  202,698 

70,125 

23,607 

7,077 

7,433 

2,201 

— 

— 

— 

— 

32 

— 

522 

— 

— 

— 

36 

— 

— 

— 

5,944 

227 

10,294 

  2,489,881 

1,420 

  173,237 

— 

53 

— 

857 

1,352 

3 

664 

545 

380 

46,034 

20,619 

238 

350 

1,452 

2,855,660 

205,695 

1,759 

2,332 

1,835 

Total Home equity loans and lines of 
credit

  210,131 

72,358 

24,129 

7,113 

6,224 

13,926 

  2,664,707 

68,693 

3,067,281 

Construction

<80%

80-89.9%

7,463 

4,183 

6,149 

4,606 

Total Construction  

11,646 

10,755 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

13,612 

8,789 

22,401 

Total net real estate loans

$ 1,888,991  $ 3,253,545  $ 2,080,770  $ 1,351,773  $  571,006  $ 3,359,166  $ 2,664,707  $  68,693  $  15,238,651 

(1)  Market data necessary for stratification is not readily available.

(2)  No new originations of Home Today loans since fiscal 2016.

Loan Portfolio Maturities. The following table summarizes the scheduled repayments of principal balances in the loan 

portfolio at September 30, 2023, according to each loan's final due date. Demand loans, loans having no stated repayment 
schedule or maturity, are reported as being due in the fiscal year ending September 30, 2024. Maturities are based on the final 
contractual payment date and do not reflect the impact of prepayments and scheduled principal amortization.

Due During the Years 
Ending September 30,

2024
2025 to 2028
2029 to 2038

2039 and beyond

Residential Real Estate

Core

Home
Today

Home Equity
Loans
and Lines of
Credit

Construction
Loans

Other
 Loans

Total

(In thousands)

$ 

12,772  $ 
311,246 
  2,017,470 

38  $ 
83 
36,368 

5,300  $ 
62,414 
176,777 

1,162  $  2,229  $ 

338 
3,529 

— 
2,182 

21,501 
374,081 
  2,236,326 

  9,736,670 

10,019 

  2,786,035 

43,377 

— 

  12,576,101 

Total loans receivable

$ 12,078,158  $ 

46,508  $ 3,030,526  $ 

48,406  $  4,411  $ 15,208,009 

10

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The following table sets forth the scheduled repayments of fixed- and adjustable-rate loans at September 30, 2023 that are 

contractually due after September 30, 2024.

Due After September 30, 2024

Fixed

Adjustable

Total

(In thousands)

Real estate loans:

Residential Core
Residential Home Today

Home Equity Loans and Lines of Credit
Construction

Other Loans

Total loans receivable

$ 7,304,740  $ 4,760,646  $ 12,065,386 
46,470 

46,405 

65 

325,520 
47,244 

  2,699,706 
— 

  3,025,226 
47,244 

2,182 

2,182 
$ 7,726,091  $ 7,460,417  $ 15,186,508 

— 

Residential Real Estate Mortgage Loans. The Company’s primary lending activity is the origination of residential real 

estate mortgage loans. A comparison of 2023 data to the corresponding 2022 data can be found in Item 7. Management’s 
Discussion and Analysis of Financial Condition and Results of Operation. The Company currently offers fixed-rate 
conventional mortgage loans with terms of 30 years or less that are fully amortizing with monthly loan payments, and 
adjustable-rate mortgage loans that amortize over a period of up to 30 years, provide an initial fixed interest rate for three or 
five years and then adjust annually, subject to rate reset options as discussed later in this section. At September 30, 2023, there 
were no “interest only” residential real estate mortgage loans held in the Company's portfolio. 

The Company generally originates both fixed- and adjustable-rate mortgage loans in amounts up to $2 million, for single-
family homes in most of our lending markets. The loans originated for larger dollar amounts are generally referred to as “jumbo 
loans.” The Company generally underwrites jumbo loans in a manner similar to conforming loans. Jumbo loans are not 
uncommon in the Company’s market areas. 

The Company offers “Smart Rate” adjustable-rate mortgage loan products secured by residential properties with interest 

rates that are fixed for an initial period of three or five years, after which the interest rate generally resets every year based upon 
a contractual spread or margin linked to the Prime Rate as published in the Wall Street Journal. As part of a loan retention 
program, these adjustable-rate loans provide the borrower with an attractive rate reset option, which allow the borrower to re-
lock the rate an unlimited number of times at the Company’s then current lending rates, for another three or five years (which 
must be the same as the original lock period). Re-lock eligibility is subject to a satisfactory payment performance history by the 
borrower (current at the time of re-lock, and no foreclosures or bankruptcies since the Smart Rate application was taken). In 
addition to a satisfactory payment history, re-lock eligibility requires that the property continues to be the borrower's primary 
residence. The loan term cannot be extended in connection with a re-lock, nor can new funds be advanced. All interest rate caps 
and floors remain as originated. "Smart Rate" adjustable-rate mortgage loans represent over 99% of the adjustable-rate 
mortgage loan portfolio, with the difference representing the remaining balance of legacy adjustable-rate mortgage loan 
products with slightly different interest rate reset terms. Many of the borrowers who select adjustable-rate mortgage loans have 
shorter-term credit needs than those who select long-term, fixed-rate mortgage loans. Adjustable-rate mortgage loans generally 
present different credit risks than fixed-rate mortgage loans primarily because the underlying debt service payments of the 
borrowers increase as interest rates increase, thereby increasing the potential for default. All of the Company’s adjustable-rate 
mortgage loans are subject to periodic and lifetime limitations on interest rate changes. All adjustable-rate mortgage loans have 
initial and periodic caps of two percentage points on interest rate changes, with a cap of five or six percentage points for the life 
of the loan. The Company has never offered “Option ARM” loans, where borrowers can pay less than the interest owed on their 
loan, resulting in an increased principal balance during the life of the loan.

The Company has always considered the promotion of home ownership a primary goal. In that regard, it has historically 
offered affordable housing programs in all of its market areas. These programs are targeted toward low- and moderate-income 
home buyers. The Company’s philosophy has been to provide borrowers the opportunity for home ownership within their 
financial means. During fiscal 2016, the Company began to market its Home Ready mortgage loan product for low- and 
moderate-income homeowners. Third Federal’s Home Ready product is designed to be saleable to Fannie Mae under its Home 
Ready program. Previously, the Company’s primary affordable housing program was referred to as "Home Today". The vast 
majority of loans originated under the Home Today program had higher risk characteristics than our Core residential real estate 
mortgage loan, but the Company attempted to mitigate that higher risk through the use of private mortgage insurance and 
continued pre- and post-purchase counseling. As of September 30, 2023, the Company had $46.5 million of loans outstanding 
that were originated through its Home Today program, most of which were originated prior to March 2009. At September 30, 
2023, of the loans that were originated under the Home Today program, 4.0% were delinquent 30 days or more compared to 

11

 
 
 
 
 
 
 
 
 
 
 
 
 
0.1% for the portfolio of Core loans as of that date. At September 30, 2023, $0.9 million, or 1.9%, of loans originated under the 
Home Today program were delinquent 90 days and over and $4.6 million of Home Today loans were non-accruing loans, 
representing 14.5% of total non-accruing loans as of that date. See Delinquent Loans and Non-performing Assets and 
Restructured Loans for discussions of the asset quality of this portion of the Company’s loan portfolio.

The Company currently retains the servicing rights on all loans sold in order to generate fee income and reinforce its 

commitment to customer service. One- to four-family residential mortgage real estate loans that have been sold were 
underwritten generally to Fannie Mae guidelines. At the time of the closing of these loans the Company owns the loans and 
subsequently sells them to Fannie Mae and others providing normal and customary representations and warranties, including 
representations and warranties related to compliance, generally with Fannie Mae underwriting standards. At the time of sale, the 
loans are free from encumbrances except for the mortgages filed by the Company which, with other underwriting documents, 
are subsequently assigned and delivered to Fannie Mae and others. During the fiscal years ended September 30, 2023 and 2022, 
the Company recognized servicing fees, net of amortization, related to these servicing rights of $4.5 million and $4.3 million, 
respectively. As of September 30, 2023 and 2022, the principal balance of loans serviced for others totaled $1.93 billion and 
$2.05 billion, respectively. At September 30, 2023, substantially all of the loans serviced for Fannie Mae and others were 
performing in accordance with their contractual terms and management believes that it had no material repurchase obligations 
associated with these loans at that date. However, at September 30, 2023, a reserve of $0.4 million has been maintained to cover 
potential losses on repurchases or reimbursements that may arise in connection with representations and warranties made at 
time of sale.

The Company requires title insurance on all of its residential real estate mortgage loans. The Company also requires that 
borrowers maintain fire and extended coverage casualty insurance (and, if appropriate, flood insurance up to $250 thousand) in 
an amount at least equal to the lesser of the loan balance or the replacement cost of the improvements. A majority of its 
residential real estate mortgage loans have a mortgage escrow account from which disbursements are made for real estate taxes 
and to a lesser extent for hazard insurance and flood insurance. The Company does not conduct environmental testing on 
residential real estate mortgage loans unless specific concerns for hazards are identified by the appraiser used in connection 
with the origination of the loan.

For home purchase loans with LTV ratios at origination in excess of 85% but equal to or less than 90%, the Company 
generally requires private mortgage insurance. The Company offers a loan product allowing up to 95% LTV with no mortgage 
insurance for superior credit borrowers. LTV ratios in excess of 85% are not available for refinance transactions except for 
adjustable-rate, first mortgage loans and Home Ready loans. The Home Ready product requires private mortgage insurance on 
purchase transactions between 80.01% and 97% LTV and refinance transactions between 80.01% and 95% LTV. As of 
September 30, 2023, the Company had a total of $356.3 million of loans outstanding that were originated through the high LTV 
program. This program involves loans originated with higher interest rates than the Company's other residential real estate 
loans, and to qualify for this program the loan applicant must satisfy more stringent underwriting criteria (credit score, income 
qualification, and other criteria).

Home Equity Loans and Home Equity Lines of Credit. The Company offers home equity loans and home equity lines of 
credit, which are primarily secured by a second mortgage on residences. The home equity product is offered in 25 states and the 
District of Columbia. Home equity lines of credit originated since 2013 require amortizing loan payments during the draw 
period. These offers were, and are, subject to certain property and credit performance conditions which, among other items, 
related to CLTV, geography, borrower income verification, minimum credit scores and draw period duration. At September 30, 
2023 and 2022, home equity loans totaled $399.7 million, or 2.6%, and $261.0 million, or 1.8%, respectively, of total loans 
receivable (which included $68.8 million and $97.0 million, respectively, of home equity lines of credit which were in the 
amortization period and no longer eligible to be drawn upon and $9.5 million and $12.2 million of bridge loans), and home 
equity lines of credit totaled $2.63 billion, or 17.3%, and $2.37 billion, or 16.5%, respectively, of total loans receivable. 
Additionally, at September 30, 2023 and 2022, the undrawn amounts of home equity lines of credit totaled $4.70 billion and 
$4.08 billion, respectively. A bridge loan permits a borrower to utilize the existing equity in their current home to fund the 
purchase of a new home before the current home is sold. Bridge loans are originated for a one-year term, with no prepayment 
penalties. These loans have fixed interest rates, and are currently limited to a combined 80% LTV ratio (first and second 
mortgage liens). The Company charges a closing fee with respect to bridge loans. 

The Company originates its home equity loans and home equity lines of credit without application fees (except for bridge 

loans) or borrower-paid closing costs. Home equity loans are offered with fixed interest rates, are fully amortizing and have 
terms of up to 30 years. The Company’s home equity lines of credit are offered with adjustable rates of interest indexed to the 
Prime Rate, as reported in The Wall Street Journal. 

12

The following table sets forth credit exposure, principal balance, percent delinquent 90 days or more, the mean CLTV 
percent at the time of origination and the current mean CLTV percent of our home equity loans, home equity lines of credit and 
bridge loan portfolio as of September 30, 2023. Home equity lines of credit in the draw period are reported according to 
geographical distribution.

Home equity lines of credit in draw period (by 
     state):

Ohio
Florida

California
Other (1)

Total home equity lines of credit in draw 
     period

Home equity lines in repayment, home equity 
     loans and bridge loans

Total

______________________

Credit
Exposure

Principal
Balance

(Dollars in thousands)

Percent
Delinquent
90 days or More

Mean CLTV
Percent at
Origination(2)

Current  
Mean
CLTV
Percent(3)

$ 2,169,190  $  642,819 
558,121 
  1,368,292 

  1,154,224 
  2,635,585 

433,552 
996,287 

 0.06 %
 0.11 %

 0.06 %
 0.15 %

  7,327,291 

  2,630,779 

 0.11 %

399,747 

399,747 

$ 7,727,038  $ 3,030,526 

 0.28 %

 0.13 %

 60 %
 55 %

 60 %
 63 %

 60 %

 57 %

 60 %

 43 %
 41 %

 50 %
 50 %

 46 %

 44 %

 46 %

(1) No other individual state has a committed or drawn balance greater than 10% of our total equity lending portfolio and 5% of total loans.
(2) Mean CLTV percent at origination for all home equity lines of credit is based on the committed amount.
(3) Current Mean CLTV is based on best available first mortgage and property values as of September 30, 2023. Property values are 

estimated using HPI data published by the FHFA. Current Mean CLTV percent for home equity lines of credit in the draw period is 
calculated using the committed amount. Current Mean CLTV on home equity lines of credit in the repayment period is calculated using 
the principal balance.

The principal balance of home equity lines of credit in the draw period that have a current mean CLTV over 80% or 
unknown is $9.8 million, or 0.4% at September 30, 2023. In recognition of previous past weakness in the housing market, we 
continue to conduct an expanded loan level evaluation of our home equity lines of credit which are delinquent 90 days or more.

At September 30, 2023, 30.7% of the home equity lending portfolio was either in a first lien position (16.0%), in a 
subordinate (second) lien position behind a first lien that we held (12.3%) or behind a first lien that was held by a loan that we 
originated, sold and now service for others (2.4%). At September 30, 2023, 12.9% of the home equity line of credit portfolio in 
the draw period were making only the minimum payment on the outstanding line balance. Minimum payments include both a 
principal and interest component.

Construction Loans. The Company originates construction loans to individuals for the construction of their personal 

single-family residence by a qualified builder (construction/permanent loans). The Company’s construction/permanent loans 
generally provide for disbursements to the builder or sub-contractors during the construction phase as work progresses. During 
the construction phase, the borrower only pays interest on the drawn balance. Upon completion of construction, the loan 
converts to a permanent amortizing loan without the expense of a second closing. The Company offers construction/permanent 
loans with fixed or adjustable rates, and a current maximum loan-to-completed-appraised value ratio of 85%. At September 30, 
2023, construction loans totaled $48.4 million, or 0.4% of total loans receivable. At September 30, 2023, the unadvanced 
portion of these construction loans totaled $25.8 million.

Construction financing generally involves greater credit risk than long-term financing on improved, owner-occupied real 
estate. Risk of loss on a construction loan depends largely upon the accuracy of the initial estimate of the value of the property 
at completion of construction compared to the estimated cost (including interest) of construction and other assumptions. If the 
estimate of construction cost proves to be inaccurate, the Company may be required to advance additional funds beyond the 
amount originally committed in order to protect the value of the property. Moreover, if the estimated value of the completed 
project proves to be inaccurate, the borrower may hold a property with a value that is insufficient to assure full repayment of the 
construction loan upon the sale of the property. This is more likely to occur when home prices are falling.

Loan Originations, Purchases, Sales, Participations and Servicing. Lending activities are primarily conducted by the 
Company’s loan personnel (all of whom are non-commissioned associates) operating at our main and branch office locations 
and at our loan production offices. All loans that the Company originates are underwritten pursuant to its policies and 
procedures, which, for real estate loans, are consistent with the ability to repay guidance provided by the CFPB. Loans 

13

 
 
 
 
 
 
 
 
 
originated with the intent to sell and certain other long-term, fixed-rate loans, as described below, are originated using Fannie 
Mae processing and underwriting guidelines. The majority of loans, however, are originated using guidelines that are similar, 
but not identical to Fannie Mae processing and underwriting guidelines. The Company originates both adjustable-rate and 
fixed-rate loans and advertises extensively throughout its market area. Its ability to originate fixed- or adjustable-rate loans is 
dependent upon the relative consumer demand for such loans, which is affected by current market interest rates as well as 
anticipated future market interest rates. The Company’s loan origination and sales activity may be adversely affected by a rising 
interest rate environment or economic recession, which typically results in decreased loan demand. The Company’s residential 
real estate mortgage loan originations are generated by its in-house loan representatives, by direct mail solicitations, by referrals 
from existing or past customers, by referrals from local builders and real estate brokers, from calls to its telephone call center 
and from the internet. The Company also purchases first mortgage loans through a correspondent lending partnership.

A vast majority of all loans originated are done so with the intent to hold. The Company later determines whether to sell 
or securitize the loans that it holds, after evaluating current and projected market interest rates, its interest rate risk objectives, 
its liquidity needs and other factors. During the fiscal year ended September 30, 2023, the Company sold, or committed to sell, 
to Fannie Mae, in either whole loan or security form, $77.2 million of long-term, fixed-rate residential real estate mortgage 
loans, all on a servicing retained basis. The Company has also previously sold to private parties, non-agency eligible, 
adjustable-rate loans on a servicing retained basis. Those sales evidenced the saleability of our loans that are not originated in 
accordance with agency specified procedures, including adjustable-rate loans. As described in Item 7. Management’s 
Discussion and Analysis of Financial Condition and Results of Operation - Controlling Our Interest Rate Risk Exposure, only a 
portion of the Company's first mortgage loan originations and purchases are eligible for securitization and sale in Fannie Mae 
mortgage backed security form. The balance of loans held for sale was $3.3 million at September 30, 2023.

In fiscal year 2022, the Company started a new program to originate loans with the intent to sell following a more 
traditional mortgage banking model including risk-based pricing and loan level price adjustments. The program is marketed 
under the name Mortgage Passport and is considered a division of the Association. Both purchase and refinance products are 
offered through Mortgage Passport in 19 states and the District of Columbia, excluding Ohio and Florida. The impact to the 
Company from the program to date is considered immaterial and therefore no breakout is provided. The Company also 
purchases fixed-rate and adjustable-rate, first mortgage loans originated in Ohio, Pennsylvania and North Carolina through a 
correspondent lending partnership. These loans are underwritten by the correspondent lender with generally the same standards 
as our originated portfolio using Fannie Mae processing and underwriting guidelines. During the fiscal year ended 
September 30, 2023, we purchased approximately $275.1 million of residential mortgage loans through our correspondent 
lending partnership.

Historically, the Company has retained the servicing rights on all residential real estate mortgage loans that it has sold, 

and intends to continue this practice into the future. At September 30, 2023, the Company serviced loans owned by others with 
a principal balance of $1.93 billion. Loan servicing includes collecting and remitting loan payments, accounting for principal 
and interest, contacting delinquent borrowers, supervising foreclosures and property dispositions in the event of unremedied 
defaults, making certain insurance and tax payments on behalf of the borrowers and generally administering the loans. The 
Company retains a portion of the interest paid by the borrower on the loans it services as consideration for its servicing 
activities. 

Loan Approval Procedures and Authority. The Company’s lending activities follow written underwriting standards and 

loan origination procedures established by its Board of Directors. The loan approval process is intended to assess the 
borrower’s ability to repay the loan and the value of the property that will secure the loan. To assess the borrower’s ability to 
repay, the Company reviews the borrower’s employment and credit history and information on the historical and projected 
income and expenses of the borrower.

The Company’s policies and loan approval limits are established by its Board of Directors. The Company’s Board of 

Directors has delegated authority to its Executive Committee (consisting of the Company’s Chief Executive Officer and two 
directors) to review and assign lending authorities to certain individuals of the Company to consider and approve loans within 
their designated authority. Residential real estate mortgage loans and construction loans require the approval of one individual 
with designated underwriting authority.

The Company requires independent third-party valuations of real property. Appraisals are performed by independent 

licensed/certified appraisers.

14

Delinquent Loans. The following tables set forth the amortized cost in loan delinquencies by type, segregated by 
geographic location and duration of delinquency as of the dates indicated. The majority of our Home Today loan portfolio is 
secured by properties located in Ohio and there are no other loans with delinquent balances. There were no delinquencies in the 
construction loan portfolio for the fiscal years presented.

September 30, 2023
Real estate loans:
Residential Core

Ohio
Florida
Other

Total Residential Core

Residential Home Today
Home equity loans and lines of credit

Ohio
Florida
California
Other

Total Home equity loans and lines of credit

Total

September 30, 2022
Real estate loans:
Residential Core

Ohio
Florida
Other

Total Residential Core

Residential Home Today
Home equity loans and lines of credit

Ohio
Florida
California
Other

Total Home equity loans and lines of credit

Total

Loans Delinquent For

30-89 Days

90 Days or More
(Dollars in thousands)

Total

$ 

2,616  $ 
1,207 
1,620 
5,443 
989 

910 
973 
529 
1,549 
3,961 

4,410  $ 
1,340 
2,518 
8,268 
855 

600 
813 
790 
1,673 
3,876 

$ 

10,393  $ 

12,999  $ 

7,026 
2,547 
4,138 
13,711 
1,844 

1,510 
1,786 
1,319 
3,222 
7,837 
23,392 

Loans Delinquent For

30-89 Days

90 Days or More
(Dollars in thousands)

Total

$ 

$ 

2,862  $ 
1,009 
345 
4,216 
2,111 

630 
438 
427 
900 
2,395 
8,722  $ 

4,332  $ 
1,066 
3,883 
9,281 
861 

679 
694 
444 
504 
2,321 

12,463  $ 

7,194 
2,075 
4,228 
13,497 
2,972 

1,309 
1,132 
871 
1,404 
4,716 
21,185 

 Total loans seriously delinquent (i.e. delinquent 90 days or more) were 0.09% of total net loans at September 30, 2023 

and at September 30, 2022. The percentage of loans seriously delinquent to total net loans decreased in the residential Core 
portfolio from 0.06% to 0.05%. Such loans in the residential Home Today portfolio remained at 0.01%. Home equity loans and 
lines of credit portfolio increased from 0.02% to 0.03%. 

Although delinquencies remain at or near historic lows, recent economic trends and rising interest rates have led to 
increased early stage delinquencies in the home equity loans and lines of credit portfolio. Interest rates on home equity lines of 
credit are tied to the prime rate of interest which has increased significantly over the fiscal year, resulting in higher and less 
affordable monthly payments for some borrowers.

Non-performing Assets and Restructured Loans. Within 15 days of a borrower’s delinquency, per the Company's 

collection procedures, it attempts personal, direct contact with the borrower to determine the reason for the delinquency, to 
ensure that the borrower correctly understands the terms of the loan and to emphasize the importance of making payments on or 
before the due date. If necessary, subsequent late charges and delinquent notices are issued and the borrower’s account will be 

15

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
monitored on a regular basis thereafter. The Company also mails system-generated reminder notices on a monthly basis. When 
a loan is more than 30 days past due, the Company attempts to contact the borrower and develop a plan of repayment. By the 
90th day of delinquency, the Company may recommend foreclosure. The loan will be evaluated based on collateral prior to the 
180th day of delinquency. For further discussion on evaluating collateral-dependent loans, see Note 5. LOANS AND 
ALLOWANCE FOR CREDIT LOSSES of the NOTES TO CONSOLIDATED FINANCIAL STATEMENTS. 

Loans are placed in non-accrual status when they are contractually 90 days or more past due or if collection of principal or 

interest in full is in doubt. Loans restructured in TDRs that were in non-accrual status prior to the restructurings remain in non-
accrual status for a minimum of six months after restructuring. Loans with a partial charge-off remain in non-accrual until, at a 
minimum, the loss is recovered. Additionally, home equity loans and lines of credit which are subordinate to a first mortgage 
lien where the customer is severely delinquent and loans in Chapter 7 bankruptcy status where all borrowers have filed, and not 
reaffirmed or been dismissed, are placed in non-accrual status. For discussion on interest recognition and further discussion on 
non-accrual, see Note 5. LOANS AND ALLOWANCE FOR CREDIT LOSSES of the NOTES TO CONSOLIDATED FINANCIAL 
STATEMENTS.

The table below sets forth the amortized costs and categories of our non-performing assets and TDRs at the dates 

indicated. There were no construction loans reported as non-accrual for the fiscal years presented.

Non-accrual loans:

Real estate loans:

Residential Core

Residential Home Today

Home equity loans and lines of credit

Total non-accrual loans(1)(2)

Real estate owned

Total non-performing assets

Ratios:

Total non-accrual loans to total loans

Total non-accrual loans to total assets

Total non-performing assets to total assets

TDRs (not included in non-accrual loans above):

Real estate loans:

Residential Core

Residential Home Today

Home equity loans and lines of credit

Total

____________________

September 30,

2023

2022

(Dollars in thousands)

$ 

19,414 

$ 

22,644 

4,623 

7,877 
31,914 

1,444 

6,037 

6,925 
35,606 

1,191 

$ 

33,358 

$ 

36,797 

 0.21 %

 0.19 %

 0.20 %

 0.25 %

 0.23 %

 0.23 %

$ 

$ 

40,894 

17,184 

19,775 
77,853 

$ 

$ 

43,101 

18,380 

22,060 
83,541 

(1)  At September 30, 2023 and 2022, the totals include $17.8 million and $21.9 million, respectively, in TDRs that are less than 90 days past 

due but included with non-accrual loans for a minimum period of six months from the restructuring date due to their non-accrual status 
or forbearance plan prior to restructuring, because of a prior partial charge-off or because all borrowers have filed Chapter 7 bankruptcy 
and have not reaffirmed or dismissed.

(2)  At September 30, 2023 and 2022, the totals include $3.7 million and $3.6 million in TDRs that are 90 days or more past due, respectively.

Non-accrual loans continue to decline primarily due to a decrease in the population of TDRs, in general, and those moved 
to accruing after a sufficient period of demonstrated payment performance. Since many of the accounts exiting the non-accrual 
population are TDRs paying as agreed or paid in full and closed, we do not expect any material impact to interest income or the 
allowance once the non-accrual population stabilizes. 

Collateral-Dependent Loans. A loan is considered collateral-dependent when, based on current information and events, 
the borrower is experiencing financial difficulty and repayment is expected to be provided substantially through the sale of the 
collateral or foreclosure is probable. For discussion on collateral-dependent measurement, see Note 5. LOANS AND 
ALLOWANCE FOR CREDIT LOSSES of the NOTES TO CONSOLIDATED FINANCIAL STATEMENTS.

16

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The amortized cost of collateral-dependent loans includes accruing TDRs and loans that are returned to accrual status 
when contractual payments are less than 90 days past due. These loans continue to be individually evaluated based on collateral 
until, at a minimum, contractual payments are less than 30 days past due. Also, the amortized cost of non-accrual loans includes 
loans that are not included in the amortized cost of collateral-dependent loans because they are included in loans collectively 
evaluated for credit loss. 

The table below sets forth a reconciliation of the amortized costs and categories between non-accrual loans and collateral-

dependent loans at the dates indicated. 

Non-Accrual Loans

Accruing Collateral-Dependent TDRs
Other Accruing Collateral-Dependent Loans

Less: Loans Collectively Evaluated
Total Collateral-Dependent Loans

For the Years Ended September 30,

2023

2022

(Dollars in thousands)

31,914  $ 

4,299 
6,663 

(4,647)   
38,229  $ 

35,606 

7,279 
6,426 

(2,190) 
47,121 

$ 

$ 

In response to the economic challenges facing many borrowers, we continue to restructure loans. Loan restructuring is a 
method used to help families keep their homes and preserve neighborhoods. This involves making changes to the borrowers’ 
loan terms through interest rate reductions, either for a specific period or for the remaining term of the loan; term extensions 
including those beyond the original agreement; capitalization of delinquent payments in special situations; or some combination 
of the aforementioned. Loans discharged through Chapter 7 bankruptcy are also reported as TDRs per OCC interpretive 
guidance. For discussion on TDR measurement, see Note 5. LOANS AND ALLOWANCE FOR CREDIT LOSSES of the NOTES 
TO CONSOLIDATED FINANCIAL STATEMENTS. We had $99.5 million of TDRs (accrual and non-accrual) recorded at 
September 30, 2023, of which $53.9 million are Residential Core, $21.2 million are Home Today and $24.4 million are Home 
equity loans and lines of credit. This is a $9.5 million decrease in the amortized cost of TDRs from September 30, 2022. 

17

 
 
 
 
 
The following table sets forth the amortized cost of accrual and non-accrual TDRs, by the types of concessions granted, as 

of September 30, 2023. Initial concessions granted by loans restructured as TDRs can include reduction of interest rate, 
extension of amortization period, forbearance or other actions. Some TDRs have experienced a combination of concessions. 
TDRs also can occur as a result of bankruptcy proceedings. Loans discharged in Chapter 7 bankruptcy are classified as multiple 
restructurings if the loan's original terms had also been restructured by the Company.

Accrual

Residential Core
Residential Home Today

Home equity loans and lines of credit

Total

Non-Accrual, Performing

Residential Core
Residential Home Today
Home equity loans and lines of credit

Total

Non-Accrual, Non-Performing

Residential Core

Residential Home Today

Home equity loans and lines of credit

Total

Total TDRs

Residential Core

Residential Home Today

Home equity loans and lines of credit

Total

Initial 
Restructuring

Multiple 
Restructurings

Bankruptcy

Total

(Dollars in thousands)

$ 

$ 

$ 

$ 

$ 

$ 

$ 

$ 

26,229  $ 
8,903 

18,536 
53,668  $ 

1,363  $ 
460 
1,540 

3,363  $ 

10,342  $ 
7,485 

966 
18,793  $ 

4,304  $ 
2,270 
1,443 

8,017  $ 

4,323  $ 
796 

273 
5,392  $ 

5,029  $ 
833 
606 

6,468  $ 

954  $ 

1,084  $ 

225  $ 

27 

987 

359 

51 

62 

— 

1,968  $ 

1,494  $ 

287  $ 

28,546  $ 

15,730  $ 

9,577  $ 

9,390 

21,063 

10,114 

2,460 

1,691 

879 

58,999  $ 

28,304  $ 

12,147  $ 

40,894 
17,184 

19,775 
77,853 

10,696 
3,563 
3,589 

17,848 

2,263 

448 

1,038 

3,749 

53,853 

21,195 

24,402 

99,450 

TDRs in accrual status are loans accruing interest and performing according to the terms of the restructuring. To be 
performing, a loan must be less than 90 days past due as of the report date. Non-accrual, performing status indicates that a loan 
was not accruing interest or in a forbearance plan at the time of restructuring, continues to not accrue interest, and is performing 
according to the terms of the restructuring; but it has not been current for at least six consecutive months since its restructuring, 
has a partial charge-off, or is being classified as non-accrual per the OCC guidance on loans in Chapter 7 bankruptcy status, 
where all borrowers have filed and have not reaffirmed or been dismissed. Non-accrual, non-performing status includes loans 
that are not accruing interest because they are greater than 90 days past due and therefore not performing according to the terms 
of the restructuring.

Real Estate Owned. Real estate acquired as a result of foreclosure or by deed in lieu of foreclosure is classified as real 

estate owned until sold. When property is acquired, it is recorded at the estimated fair market value at the date of foreclosure, 
less estimated costs to sell, establishing a new cost basis. Estimated fair value generally represents the sale price a buyer would 
be willing to pay on the basis of current market conditions. Subsequent to acquisition, real estate owned is carried at the lower 
of the cost basis or estimated fair market value, less estimated costs to sell. Increases in the fair market value are recognized 
through income not exceeding the valuation allowance. Holding costs and declines in estimated fair market value result in 
charges to expense after acquisition. At September 30, 2023, we had $1.4 million in real estate owned.

Classification of Assets. Our policies, consistent with regulatory guidelines, provide for the classification of loans and 

other assets that are considered to be of lesser quality as substandard, doubtful, or loss assets. An asset is considered 
substandard if it is inadequately protected by the current payment capacity of the borrower or the collateral pledged has a 
defined weakness that jeopardizes the liquidation of the debt. Substandard assets include those assets characterized by the 
distinct possibility that we will sustain some loss if the deficiencies are not corrected. Assets classified as doubtful have all of 
the weaknesses inherent in those classified substandard with the added characteristic that the weaknesses present make 
collection or liquidation in full, on the basis of currently existing facts, conditions and values, highly questionable or 

18

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
improbable. Assets (or portions of assets) classified as loss are those considered uncollectible and of such little value that their 
continuance as assets is not warranted. Assets that do not expose us to risk sufficient to warrant classification in one of the 
aforementioned categories, but which possess potential weaknesses that deserve management's attention and may result in 
further deterioration in their repayment prospects and/or the Company's credit position, are required to be designated as special 
mention.

When assets meet the classification criteria for either substandard or doubtful, they exhibit similar risk characteristics that 
result in expected credit losses through the model outputs or qualitative factors. As a result of the allowance analysis, a portion 
of the credit loss allowance is allocated to such assets. The allowance for credit losses is the amount estimated by management 
to represent the lifetime losses in our loan portfolio and off-balance sheet commitments. When we classify a problem asset as 
loss, we charge-off that portion of the asset that is uncollectible. Our determinations as to the classification of our assets and the 
amount of our credit loss allowances are subject to review by the Company's primary federal regulator, the OCC, which can 
require that we establish additional credit loss allowances. We regularly review our asset portfolio to determine whether any 
assets require classification in accordance with applicable regulations. On the basis of our review of assets at September 30, 
2023, the amortized cost of classified assets consists of substandard assets of $44.3 million, including $1.4 million of real estate 
owned, and $5.3 million of assets designated special mention. As of September 30, 2023, there were no individual assets with 
balances exceeding $1.0 million that were classified as substandard. Substandard assets at September 30, 2023 include $12.4 
million of loans 90 or more days past due and $37.3 million of loans less than 90 days past due displaying a weakness sufficient 
to warrant an adverse classification. Of the $37.3 million of loans less than 90 days past due, $29.2 million are TDRs, and the 
remaining $8.1 million are non-TDRs primarily made up of loans that had their forbearance term extended greater than 12 
months, regardless of forbearance plan status at September 30, 2023. 

Allowance for Credit Losses. We provide for credit losses based on a life of loan methodology. Accordingly, all credit 
losses are charged to, and all recoveries are credited to, the related allowance. Additions to the allowance for credit losses are 
provided by charges to income based on various factors which, in our judgment, deserve current recognition in estimating 
lifetime credit losses. We regularly review the loan portfolio and off-balance sheet exposures and make provisions (or releases) 
for losses in order to maintain the allowance for credit losses in accordance with U.S. GAAP. Our allowance for credit losses 
consists of three components:

(1) individual valuation allowances (IVAs) established for any loans dependent on cash flows, such as performing TDRs; 

(2) general valuation allowances (GVAs) for loans, which are comprised of quantitative GVAs, general allowances for 

credit losses for each loan type based on historical loan loss experience and qualitative GVAs, which are adjustments 
to the quantitative GVAs, maintained to cover uncertainties that affect the estimate of expected credit losses for each 
loan type; and

(3) GVAs for off-balance sheet credit exposures, which are comprised of expected lifetime losses on unfunded loan 

commitments to extend credit where the obligations are not unconditionally cancellable.

The qualitative GVAs expand our ability to identify and estimate probable losses and are based on our evaluation of the 
following factors, some of which are consistent with factors that impact the determination of quantitative GVAs. For example, 
delinquency statistics (both current and historical) are used in developing the quantitative GVAs while the trending of the 
delinquency statistics is considered and evaluated in the determination of the qualitative GVAs. Factors impacting the 
determination of qualitative GVAs include:

•

changes in lending policies and procedures including underwriting standards, collection, charge-off or recovery 
practices;

•

•
•

• management's view of changes in national, regional, and local economic and business conditions and trends including 
treasury yields, housing market factors and trends, such as the status of loans in foreclosure, real estate in judgment 
and real estate owned, and unemployment statistics and trends and how it aligns with economic modeling forecasts;
changes in the nature and volume of the portfolios including home equity lines of credit nearing the end of the draw 
period and adjustable-rate mortgage loans nearing a rate reset;
changes in the experience, ability or depth of lending management;
changes in the volume or severity of past due loans, volume of non-accrual loans, or the volume and severity of 
adversely classified loans including the trending of delinquency statistics (both current and historical), historical loan 
loss experience and trends, the frequency and magnitude of multiple restructurings of loans previously the subject of 
TDRs, and uncertainty surrounding borrowers’ ability to recover from temporary hardships for which short-term loan 
restructurings are granted;
changes in the quality of the loan review system;
changes in the value of the underlying collateral including asset disposition loss statistics (both current and historical) 
and the trending of those statistics, and additional charge-offs and recoveries on individually reviewed loans;

•
•

19

•
•

•

existence of any concentrations of credit; 
effect of other external factors such as competition, market interest rate changes or legal and regulatory requirements 
including market conditions and regulatory directives that impact the entire financial services industry; and
limitations within our models to predict life of loan net losses.

When loan restructurings qualify as TDRs and the loans are performing according to the terms of the restructuring, we 

record an IVA based on the present value of expected future cash flows, which includes a factor for potential subsequent 
defaults, discounted at the effective interest rate of the original loan contract. Potential defaults are distinguished from multiple 
restructurings as borrowers who default are generally not eligible for subsequent restructurings. At September 30, 2023, the 
balance of such individual valuation allowances was $9.5 million. In instances when loans require multiple restructurings, 
additional valuation allowances may be required. The new valuation allowance on a loan that has multiple restructurings is 
calculated based on the present value of the expected cash flows, discounted at the effective interest rate of the original loan 
contract, considering the new terms of the restructured agreement. The estimated exposure for additional loss related to multiple 
loan restructurings as well as additional losses on individually reviewed TDRs are included as a $1.4 million component of our 
qualitative GVA at September 30, 2023. 

Home equity loans and lines of credit generally have higher credit risk than traditional residential mortgage loans. These 

loans and credit lines are usually in a second lien position and when combined with the first mortgage, result in generally higher 
overall loan-to-value ratios. In a stressed housing market with high delinquencies and decreasing housing prices, these higher 
loan-to-value ratios represent a greater risk of loss to the Company. A borrower with more equity in the property has a vested 
interest in keeping the loan current when compared to a borrower with little or no equity in the property. In light of the past 
weakness in the housing market and uncertainty with respect to future employment levels and economic prospects, we conduct 
an expanded loan level evaluation of our home equity loans and lines of credit, including bridge loans used to aid borrowers in 
buying a new home before selling their old one, which are delinquent 90 days or more. This expanded evaluation is in addition 
to our traditional evaluation procedures. We have established an allowance for our unfunded commitments on this portfolio, 
which is recorded in other liabilities. Our home equity loans and lines of credit portfolio continues to comprise a significant 
portion of our gross charge-offs. At September 30, 2023, we had an amortized cost of $3.07 billion in home equity loans and 
home equity lines of credit outstanding, of which $3.9 million, or 0.1%, were delinquent 90 days or more.

The allowance for credit losses is evaluated based upon the combined total of the quantitative and qualitative GVAs and 

IVAs. Periodically, the carrying value of loans and factors impacting our credit loss analysis are evaluated and the allowance is 
adjusted accordingly. While we use the best information available to make evaluations, future additions to the allowance may 
be necessary based on unforeseen changes in loan quality and economic conditions.

 For more information regarding the allowance for credit losses, see Item 7 Management’s Discussion and Analysis of 

Financial Condition and Results of Operations.

20

The following table sets forth activity for credit losses segregated by geographic location for the periods indicated. The 

majority of our Home Today loan portfolio is secured by properties located in Ohio, and therefore was not segregated by state.

Allowance balance for credit losses on loans (beginning of the year)
Adoption of ASU 2016-13 for allowance for credit losses on loans
Charge-offs on real estate loans:
Residential Core

Ohio
Florida
Other

Total Residential Core
Total Residential Home Today
Home equity loans and lines of credit

Ohio
Florida
California
Other

Total Home equity loans and lines of credit

Total charge-offs

Recoveries on real estate loans:

Residential Core
Residential Home Today
Home equity loans and lines of credit
Construction

Total recoveries

Net recoveries
Release of allowance for credit losses on loans
Allowance balance for loans (end of the year)

At or For the Years Ended September 30,

2023

2022

2021

(Dollars in thousands)

$ 

72,895 
— 

$ 

64,289 
— 

$ 

46,937 
24,095 

257 
— 
— 
257 
320 

293 
78 
14 
280 
665 
1,242 

1,126 
2,451 
4,079 
— 
7,656 
6,414 
(1,994) 
77,315 

$ 

234 
— 
13 
247 
249 

625 
154 
29 
146 
954 
1,450 

2,932 
2,648 
5,352 
175 
11,107 
9,657 
(1,051) 
72,895 

$ 

1,587 
377 
1 
1,965 
552 

1,112 
784 
168 
632 
2,696 
5,213 

2,385 
2,362 
5,621 
20 
10,388 
5,175 
(11,918) 
64,289 

$ 

Allowance balance for credit losses on unfunded commitments 
(beginning of the year)
Adoption of ASU 2016-13 for allowance for credit losses on unfunded 
commitments
Provision for credit losses on unfunded commitments
Allowance balance for unfunded loan commitments (end of the year)
Allowance balance for all credit losses (end of the year)
Ratios:
Allowance for credit losses to non-accrual loans at end of the year
Allowance for credit losses to the total amortized cost in loans at end of 
the year

$ 

27,021 

$ 

24,970 

$ 

— 

— 
494 
27,515 
104,830 

$ 

$ 

— 
2,051 
27,021 
99,916 

$ 

22,052 
2,918 
24,970 
89,259 

 242.26 %

 204.73 %

 145.96 %

 0.51 %

 0.51 %

 0.51 %

21

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The following table sets forth additional information with respect to net recoveries (charge-offs) by category for the 

periods indicated.

Net recoveries to average loans outstanding during the year

Real estate loans:

Residential Core
Residential Home Today

Home Equity loans and lines of credit
Total net recoveries to average loans outstanding

For the Years Ended September 30,

2023

2022

2021

(Dollars in thousands)

 0.01 %
 0.01 %

 0.02 %
 0.04 %

 0.02 %
 0.02 %

 0.03 %
 0.07 %

 — %
 0.02 %

 0.02 %
 0.04 %

We continue to evaluate loans becoming delinquent for potential losses and record provisions for the estimate of those 

losses. We reported net recoveries in each quarter for the past five years, primarily due to improvements in the values of 
properties used to secure loans that were fully or partially charged off after the 2008 collapse of the housing market. Charge-
offs are recognized on loans identified as collateral-dependent and subject to individual review when the collateral value does 
not sufficiently support full repayment of the obligation. Recoveries are recognized on previously charged-off loans as 
borrowers perform their repayment of the obligations or as loans with improved collateral positions reach final resolution. 
During the fiscal year ended September 30, 2023, recoveries exceeded loan charge-offs by $6.4 million.

Gross charge-offs decreased and delinquent loans continue to be evaluated for potential losses, and provisions are 
recorded for the estimate of potential losses of those loans. Subject to changes in the economic environment, a moderate level 
of charge-offs are expected as delinquent loans are resolved in the future and uncollected balances are charged against the 
allowance.

Allocation of Allowance for Credit Losses. The following table sets forth the allowance for credit losses allocated by loan 
category, the percent of allowance in each category to the total allowance on loans, and the percent of loans in each category to 
total loans at the dates indicated. The allowance for credit losses allocated to each category is not necessarily indicative of 
future losses in any particular category and does not restrict the use of the allowance to absorb losses in other categories. This 
table does not include allowance for credit losses on unfunded loan commitments, which are primarily related to undrawn home 
equity lines of credit.

At September 30,

2023

Percent of
Allowance
to Total
Allowance

Percent of
Loans in
Category to
Total Loans

Amount

2022

Percent of
Allowance
to Total
Allowance

Percent of
Loans in
Category to
Total Loans

Amount

(Dollars in thousands)

$ 

55,375 

 71.6 %

 79.4 % $ 

53,506 

 73.4 %

 80.4 %

Real estate loans:

Residential Core

Residential Home Today

Home equity loans and lines of credit

Construction

(1,236) 

23,047 

129 

 (1.6) 

 29.8 

 0.2 

 0.3 

 19.9 

 0.4 

(997) 

20,032 

354 

 (1.4) 

 27.5 

 0.5 

 0.4 

 18.4 

 0.8 

Allowance for credit losses on loans

$ 

77,315 

 100.0 %

 100.0 % $ 

72,895 

 100.0 %

 100.0 %

During the fiscal year ended September 30, 2023, the total allowance for credit losses increased to $104.8 million, from 

$99.9 million at September 30, 2022. The total allowance for credit losses is comprised of the asset portion, which is applied to 
the loan portfolio and the liability portion, which is applied to off-balance sheet exposures, primarily related to undrawn equity 
exposures. During the fiscal year ended September 30, 2023 the asset and liability portions of the total allowance increased to 
$77.3 million from $72.9 million and to $27.5 million from $27.0 million, respectively. We recorded a $1.5 million net release 
for credit losses for the year, consisting of a $2.0 million release from credit losses on loans and a $0.5 million reclassification 
to credit losses on off-balance sheet exposures. 

Because many variables are considered in determining the appropriate level of general valuation allowances, directional 

changes in individual considerations do not always align with the directional change in the balance of a particular component of 
the general valuation allowance. Changes in the allowance for credit losses on loan balances during the fiscal year ended 

22

 
 
 
 
 
 
 
 
 
 
September 30, 2023 were generally related to new growth in the residential Core and home equity loans and lines of credit 
portfolios, partially offset by some deterioration in the economic forecasts. 

The amortized cost of the residential Core portfolio increased 4.5%, or $543.7 million, and its total allowance increased 
3.5% or $1.9 million as of September 30, 2023 compared to September 30, 2022. The amortized cost of the home equity loans 
and lines of credit portfolio increased 15.0%, or $401.1 million, and its total allowance increased 15.1% to $23.0 million from 
$20.0 million at September 30, 2022. As we are no longer originating loans under our Home Today program, there is an 
expected net recovery position for this portfolio which was $1.2 million at September 30, 2023 and $1.0 million at 
September 30, 2022. Under the CECL methodology, the life of loan concept allows for qualitative adjustments for the expected 
future recoveries of previously charged-off loans, which is driving the allowance balance for the Home Today loans negative. 
Refer to the "Activity in the Allowances for Credit Losses" and "Analysis of the Allowance for Credit Losses" tables in Note 5. 
LOANS AND ALLOWANCES FOR CREDIT LOSSES of the NOTES TO CONSOLIDATED FINANCIAL STATEMENTS for 
more information.

The allowance for credit losses represents the estimate of lifetime loss in our loan portfolio and unfunded loan 

commitments. Our analysis for evaluating the adequacy of and the appropriateness of our allowance for credit losses is 
continually refined as relevant information, relating to past events, current conditions and supportable forecasts become 
available. During the years ended September 30, 2023 and 2022, no material changes were made to the allowance for credit 
losses.

Investments

The Association’s Board of Directors is responsible for establishing and overseeing the Association’s investment policy. 

The investment policy is reviewed at least annually by management and any changes to the policy are recommended to the 
Board of Directors, or a committee thereof, and are subject to its approval. This policy dictates that investment decisions be 
made based on the safety of the investment, liquidity requirements, potential returns, the ability to provide collateral for 
pledging requirements, and consistency with our interest rate risk management strategy. The Association’s Investment 
Committee, which consists of the Association's chief operating officer, chief financial officer and other members of 
management, oversees the Association's investing activities and strategies. The portfolio manager is responsible for making 
securities portfolio decisions in accordance with established policies. The portfolio manager has the authority to purchase and 
sell securities within specific guidelines established in the investment policy, but historically the portfolio manager has executed 
purchases only after extensive discussions with other Investment Committee members. All transactions are formally reviewed 
by the Investment Committee at least quarterly. Any investment which, subsequent to its purchase, fails to meet the guidelines 
of the policy is reported to the Investment Committee, who decides whether to hold or sell the investment.

The Association’s investment policy requires that the Association invest primarily in debt securities issued by the U.S. 
Government, agencies of the U.S. Government, and government-sponsored entities, which include Fannie Mae and Freddie 
Mac. The policy also permits investments in mortgage-backed securities, including pass-through securities issued and 
guaranteed by Fannie Mae, Freddie Mac and Ginnie Mae as well as collateralized mortgage obligations and real estate 
mortgage investment conduits issued or backed by securities issued by these governmental agencies and government-sponsored 
entities. The investment policy also permits investments in asset-backed securities, banker’s acceptances, money market funds, 
term federal funds, repurchase agreements and reverse repurchase agreements.

The Association’s investment policy does not permit investment in municipal bonds, corporate debt obligations, preferred 

or common stock of government agencies or equity securities other than the Association's required investment in the common 
stock of the FHLB of Cincinnati. As of September 30, 2023, we held no asset-backed securities or securities with sub-prime 
credit risk exposure, nor did we hold any banker’s acceptances, term federal funds, repurchase agreements or reverse 
repurchase agreements. As a federal savings association, the Association is not permitted to invest in equity securities. This 
general restriction does not apply to the Company. The Association’s investment policy permits the use of interest rate 
agreements (caps, floors and collars) and interest rate exchange contracts (swaps) in managing our interest rate risk exposure. 
The use of financial futures, however, is prohibited without specific approval from its Board of Directors.

FASB ASC 320, “Investments-Debt and Equity Securities,” requires that, at the time of purchase, we designate a security 

as held to maturity, available for sale, or trading, depending on our ability and intent. Securities designated as available- for- 
sale are reported at fair value, while securities designated as held to maturity are reported at amortized cost. As a result of 
previous guidance from the Company's primary regulator that indicated that the Company's reported balance of liquid assets 
could not include any investment security not classified as available- for- sale, all investment securities held by the Company 
are classified as available for sale. We do not have a trading portfolio.

23

The fair value of our investment portfolio at September 30, 2023 consisted of $0.8 million in fixed-rate securities 

guaranteed by Fannie Mae, $443.0 million of REMICs collateralized only by securities guaranteed by Fannie Mae, $1.0 million 
of securities guaranteed by Freddie Mac, and $63.5 million of U.S. Government obligations. 

U.S. Government Obligations. While U.S. Government securities generally provide lower yields than other investment 

options authorized in the Association's and Company's investment policies, we maintain these investments, to the extent 
appropriate, for liquidity purposes, as collateral for borrowings and interest rate exchange contracts (swaps) and as an interest 
rate risk hedge in the event of significant mortgage loan prepayments.

Mortgage-Backed Securities. We purchase mortgage-backed securities insured or guaranteed by Fannie Mae, Freddie 

Mac or Ginnie Mae. We invest in mortgage-backed securities to achieve positive interest rate spreads with minimal 
administrative expense, and to lower our credit risk as a result of the guarantees provided by Freddie Mac, Fannie Mae or 
Ginnie Mae. The U.S. Treasury Department has established financing agreements to ensure that Fannie Mae and Freddie Mac 
meet their obligations to holders of mortgage-backed securities that they have issued or guaranteed.

Mortgage-backed securities are created by the pooling of mortgages and the issuance of a security with an interest rate 
that is less than the interest rate on the underlying mortgages. Mortgage-backed securities typically represent a participation 
interest in a pool of single-family or multi-family mortgages, although we invest primarily in mortgage-backed securities 
backed by one- to four-family mortgages. The issuers of such securities (generally Ginnie Mae, Fannie Mae and Freddie Mac) 
pool and resell the participation interests in the form of securities to investors such as the Association, and guarantee the 
payment of principal and interest to investors. Mortgage-backed securities generally yield less than the loans that underlie such 
securities because of the cost of payment guarantees and credit enhancements. However, mortgage-backed securities are more 
liquid than individual mortgage loans since there is an active trading market for such securities. While there has been significant 
disruption in the demand for private issuer mortgage-backed securities, the U.S. Treasury support for Fannie Mae and Freddie 
Mac guarantees has maintained an orderly market for the mortgage-backed securities the Company typically purchases. In 
addition, mortgage-backed securities may be used to collateralize our specific liabilities and obligations. Investments in 
mortgage-backed securities involve a risk that the timing of actual payments will be earlier or later than the timing estimated 
when the mortgage-backed security was purchased, which may require adjustments to the amortization of any premium or 
accretion of any discount relating to such interests, thereby affecting the net yield on our securities. We periodically review 
current prepayment speeds to determine whether prepayment estimates require modifications that could cause amortization or 
accretion adjustments.

REMICs are types of debt securities issued by a special-purpose entity that aggregates pools of mortgages and mortgage-

backed securities and creates different classes of securities with varying maturities and amortization schedules, as well as a 
residual interest, with each class possessing different risk characteristics. The cash flows from the underlying collateral are 
generally divided into “tranches” or classes that have descending priorities with respect to the distribution of principal and 
interest cash flows, while cash flows on pass-through mortgage-backed securities are distributed pro rata to all security holders.

Sources of Funds

General. Deposits traditionally have been the primary source of funds for the Association’s lending and investment 
activities. The Association also borrows, primarily from the FHLB of Cincinnati, to supplement cash flow, to lengthen the 
maturities of liabilities for interest rate risk management purposes and to manage its cost of funds. Additional sources of funds 
are borrowings from the FRB-Cleveland Discount Window, scheduled loan payments, maturing investments, loan prepayments, 
collateralized wholesale borrowings, Fed Fund purchases, income on other earning assets, the proceeds from loan sales, and 
brokered deposits. As a result of unfavorable market conditions, proceeds from loan sales decreased during fiscal year 2023, 
which required an increase of borrowings from the FHLB of Cincinnati.

Deposits. The Association obtains deposits primarily from the areas in which its branch offices are located, as well as 

from its customer service call center, its internet website, and from brokered deposits. It relies on its competitive pricing, 
convenient locations, and customer service to attract and retain its non-brokered deposits. It offers a variety of retail deposit 
accounts with a range of interest rates and terms. Its retail deposit accounts consist of savings accounts, money market accounts, 
checking accounts, CDs, individual retirement accounts, and other qualified plan accounts. 

Interest rates paid, maturity terms, service fees, and withdrawal penalties are established on a periodic basis. Deposit rates 
and terms are based primarily on current operating strategies and market interest rates, liquidity requirements, interest rates paid 
by competitors, and our deposit growth goals.

At September 30, 2023, deposits totaled $9.45 billion. Checking accounts totaled $983.4 million (including $891.0 million 

of interest-bearing checking accounts) and savings accounts totaled $1.81 billion (including $1.72 billion of higher yield 
savings accounts and MMKs). At September 30, 2023, the Association had a total of $6.65 billion in CDs (including $1.16 

24

billion of brokered CDs), of which $3.42 billion had remaining maturities of one year or less. Based on historical experience 
and its current pricing strategy, management believes the Association will retain a large portion of these accounts upon 
maturity.

The following table sets forth the distribution of the Association’s average total deposit accounts, by account type, for the 

fiscal years indicated. Additional details on deposit accounts can be found in Note 9. DEPOSITS of the NOTES TO 
CONSOLIDATED FINANCIAL STATEMENTS.

2023

2022

2021

For the Years Ended September 30,

Average
Balance

Percent

Weighted
Average
Rate

Average
Balance

Percent

Weighted
Average
Rate

Average
Balance

Percent

Weighted
Average
Rate

(Dollars in thousands)

Deposit type:
Checking

Savings
Certificates of deposit

Total Deposits

$ 1,093,036 

 12.1 %

 0.56 % $ 1,326,882 

 14.7 %

 0.32 % $ 1,079,699 

 11.8 %

 0.11 %

  1,798,663 

 20.0 %

 1.37 %   1,859,990 

 20.7 %

 0.24 %   1,742,042 

 19.0 %

 0.17 %

  6,123,979 

 67.9 %

 2.34 %   5,826,286 

 64.6 %

 1.17 %   6,339,412 

 69.2 %

 1.47 %

$ 9,015,678 

 100.0 %

 1.93 % $ 9,013,158 

 100.0 %

 0.85 % $ 9,161,153 

 100.0 %

 1.06 %

The following table sets forth the distribution of the Association’s total deposit accounts, by account type, at 

September 30, 2023.

Deposit type

Interest Bearing:
Checking

Savings accounts, excluding money market accounts

Money market accounts
Certificates of deposit, including accrued interest

Total Deposits

At September 30, 2023

Balance

Percent

(Dollars in thousands)

Weighted Average 
Cost of Funds

$ 

983,396 

1,460,601 

346,479 

6,659,344 

$ 

9,449,820 

 10.4 %

 15.5 %

 3.7 %

 70.4 %

 100.0 %

 0.05 %

 1.49 %

 2.62 %

 3.47 %

 2.77 %

As of September 30, 2023 and September 30, 2022, the total amount of the Association's uninsured deposits were $322.5 

million and $366.7 million, respectively. As of September 30, 2023, the aggregate amount of the Association’s outstanding 
certificate of deposits in amounts greater than $250 thousand was approximately $230.9 million. The following table sets forth 
the maturity of those CDs as of September 30, 2023.

Three months or less
Over three months through six months
Over six months through one year
More than one year

Total

At September 30, 2023

(In thousands)

$ 

$ 

35,616 
38,758 
16,466 
140,029 
230,869 

Borrowings. At September 30, 2023, the Association had $5.27 billion of borrowings outstanding, consisting of $5.25 

billion from the FHLB of Cincinnati and $22.8 million of accrued interest. Borrowings from the FHLB of Cincinnati are 
secured by the Association’s investment in the common stock of the FHLB of Cincinnati as well as by a blanket pledge of its 
mortgage portfolio not otherwise pledged. Our current, maximum borrowing capacity with the FHLB of Cincinnati is $6.63 
billion. The Association also has the ability to purchase overnight Fed Funds up to $585.0 million through arrangements with 
other institutions. The ability to borrow from the FRB-Cleveland Discount Window is also available to the Association and is 
secured by a pledge of specific loans in the Association’s mortgage portfolio. At September 30, 2023, the Association had the 

25

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
capacity to borrow up to $126.4 million from the FRB-Cleveland. A maturity schedule and available borrowing capacity 
schedule can be found in Note 10. BORROWED FUNDS of the NOTES TO CONSOLIDATED FINANCIAL STATEMENTS.

The following tables set forth information relating to a category of short-term borrowings for which the average balance 

outstanding during the period was at least 30% of shareholders' equity at the end of each period shown. There are no 
borrowings with original terms between 30 and 90 days. 

Borrowings (30 days and under):
Balance at end of year
Maximum outstanding at any month-end
Average balance during year
Average interest rate during the fiscal year
Weighted average interest rate at end of year

Borrowings (90 days to 12 months):
Balance at end of year
Maximum outstanding at any month-end
Average balance during year
Average interest rate during the fiscal year
Weighted average interest rate at end of year

Federal Taxation

At or For the Fiscal Years Ended
 September 30,

2023

2022

2021

(Dollars in thousands)

$  592,000 
$ 1,806,000 
$  810,263 

$2,000,000
$ 2,000,000 
$  682,487 

$ 
$ 
$ 

 4.16 %
 5.38 %

 1.59 %
 3.04 %

— 
— 
— 
 — %
 — %

At or For the Fiscal Years Ended
 September 30,

2023

2022

2021

(Dollars in thousands)

$ 3,150,000 
$ 3,600,000 
$ 2,668,420 

$ 1,550,000 
$ 2,425,000 
$ 2,000,323 

$ 2,450,000 
$ 2,925,000 
$ 2,693,533 

 5.00 %
 5.58 %

 0.77 %
 3.12 %

 0.23 %
 0.23 %

General. The Company and the Association are subject to federal income taxation in the same general manner as other 

corporations, with certain exceptions. Prior to the completion of our initial public stock offering in 2007, the Company and the 
Association were included as part of Third Federal Savings, MHC’s consolidated tax group. However, upon completion of the 
offering, the Company and the Association were no longer a part of Third Federal Savings, MHC’s consolidated tax group 
because Third Federal Savings, MHC no longer owned at least 80% of the common stock of the Company. As a result of the 
Company's stock repurchase program which reduced the number of outstanding shares of the Company, at September 30, 2023, 
Third Federal Savings, MHC, owned 81.01% of the common stock of the Company and the Company and the Association can, 
again, be a part of Third Federal Savings, MHC’s consolidated tax group. Beginning on September 30, 2007 and for each 
subsequent fiscal year thereafter, the Company has filed consolidated tax returns with the Association and Third Capital Inc., its 
wholly-owned subsidiaries. 

The following discussion of federal taxation is intended only to summarize certain pertinent federal income tax matters 

and is not a comprehensive description of the tax rules applicable to the Company or its subsidiaries.

Bad Debt Reserves. Historically, the Third Federal Savings, MHC consolidated group used the specific charge-off method 

to account for bad debt deductions for income tax purposes, and the Company has used and intends to use the specific charge-
off method to account for tax bad debt deductions in the future.

Taxable Distributions and Recapture. Prior to 1996, bad debt reserves created prior to 1988 were subject to recapture 

into taxable income if the Association failed to meet certain thrift asset and definitional tests or made certain distributions. Tax 
law changes in 1996 eliminated thrift-related recapture rules. However, under current law, pre-1988 tax bad debt reserves 
remain subject to recapture if the Association makes certain non-dividend distributions, repurchases any of its common stock, 
pays dividends in excess of earnings and profits, or fails to qualify as a bank for tax purposes.

26

At September 30, 2023, the total federal pre-base year bad debt reserve of the Association was approximately $105.0 

million.

State Taxation

Following its initial public stock offering in 2007, the Company converted from a qualified passive investment company 

domiciled in the State of Delaware to a qualified holding company in Ohio. The Third Federal Savings, MHC consolidated 
group is subject to the Ohio Financial Institutions Tax. The Financial Institutions Tax is based on total equity capital 
apportioned to Ohio using a single gross receipts factor. Ohio equity capital is taxed at a three-tiered rate of 0.8% on the first 
$200 million, 0.4% on amounts greater than $200 million and less than or equal to $1.3 billion, and 0.25% on amounts greater 
than $1.3 billion. 

SUPERVISION AND REGULATION

General

The Company is a savings and loan holding company, and is required to file certain reports with, is subject to examination 

by, and otherwise must comply with the rules and regulations of, the FRS. The Company is also subject to the rules and 
regulations of the SEC under the federal securities laws.

The Association is a federal savings association that is currently examined and supervised by the OCC and the CFPB, and 

is subject to examination by the FDIC under certain circumstances. This regulation and supervision establishes a 
comprehensive framework of activities in which an institution may engage and is intended primarily for the protection of the 
FDIC’s deposit insurance fund and depositors. Under this system of federal regulation, financial institutions are periodically 
examined to ensure that they satisfy applicable standards with respect to their capital adequacy, assets, management, earnings, 
liquidity and sensitivity to market risk. Following completion of its examination, the federal agency critiques the institution’s 
operations and assigns its rating (known as an institution’s CAMELS rating). Under federal law, an institution may not disclose 
its CAMELS rating to the public. The Association also is a member of and owns stock in the FHLB of Cincinnati, which is one 
of the eleven regional banks in the FHLB System. The Association is also regulated to a lesser extent by the FRS. The OCC 
will examine the Association and prepare reports for the consideration of the Association’s Board of Directors on any operating 
deficiencies. The CFPB has examination and enforcement authority over the Association with respect to consumer protection 
laws and regulations. The Association’s relationship with its depositors and borrowers also is regulated to a great extent by 
federal law and, to a much lesser extent, state law, especially in matters concerning the ownership of deposit accounts and the 
form and content of the Association’s mortgage documents.

Any change in these laws or regulations, whether by the FDIC, OCC, FRS, CFPB or Congress, could have a material 

impact on the Company, the Association, and their operations.

Certain statutes and regulations that are applicable to the Association and the Company are described below. This 
description of statutes and regulations is not intended to be a complete explanation of such statutes and regulations and their 
effects on the Association and the Company, and is qualified in its entirety by reference to the actual statutes and regulations.

Federal Banking Regulation

Business Activities. A federal savings association derives its lending and investment powers from the HOLA, and federal 

regulations. Under these laws and regulations, the Association may invest in mortgage loans secured by residential real estate 
without limitations as a percentage of assets, and may invest in non-residential real estate loans up to 400% of capital in the 
aggregate. The Association may also invest in commercial business loans up to 20% of assets in the aggregate and consumer 
loans up to 35% of assets in the aggregate, and in certain types of debt securities and certain other assets. The Association may 
also establish subsidiaries that may engage in certain activities not otherwise permissible for an association, including real 
estate investment and securities and insurance brokerage.

A federal savings association may elect to exercise national bank powers without converting to a national bank charter. 

Among other things, the election allows a federal savings association to engage in commercial and commercial real estate 
lending without the aggregate limits applicable to federal savings associations. By exercising the election, the federal savings 
association also becomes subject to many of the same duties, restrictions, liabilities, conditions and limitations applicable to 
national banks, some of which are more restrictive than those applicable to federal savings associations. A federal savings 
association making the election retains its federal savings association charter and continues to be treated as a federal savings 
association for purposes of corporate governance. The election is available to federal savings associations that had total 
consolidated assets of $20 billion or less as of December 31, 2017. The Association has not exercised the election as of 
September 30, 2023.

27

Capital Requirements. Federal regulations require FDIC insured depository institutions to meet several minimum capital 
standards: a common equity Tier 1 capital to risk-based assets ratio, a Tier 1 capital to risk-based assets ratio, a total capital to 
risk-based assets ratio, and a Tier 1 capital to total assets leverage ratio.

The capital standards require the maintenance of common equity Tier 1 capital, Tier 1 capital and total capital to risk-

weighted assets of at least 4.5%, 6% and 8%, respectively, and a leverage ratio of at least 4% Tier 1 capital. Common equity 
Tier 1 capital is generally defined as common stockholders’ equity and retained earnings. Tier 1 capital is generally defined as 
common equity Tier 1 and additional Tier 1 capital. Additional Tier 1 capital includes certain noncumulative perpetual 
preferred stock and related surplus and minority interests in equity accounts of consolidated subsidiaries. Total capital includes 
Tier 1 capital (common equity Tier 1 capital plus additional Tier 1 capital) and Tier 2 capital. Tier 2 capital is comprised of 
capital instruments and related surplus, meeting specified requirements, and may include cumulative preferred stock and long-
term perpetual preferred stock, mandatory convertible securities, intermediate preferred stock and subordinated debt. Also 
included in Tier 2 capital is the allowance for credit losses limited to a maximum of 1.25% of risk-weighted assets and, for 
institutions that have exercised an opt-out election regarding the treatment of AOCI, up to 45% of net unrealized gains on 
available for sale equity securities with readily determinable fair market values. Institutions that have not exercised the AOCI 
opt-out have AOCI incorporated into common equity Tier 1 capital (including unrealized gains and losses on available for sale-
securities). The Association exercised its opt-out election during 2015. Calculation of all types of regulatory capital is subject to 
deductions and adjustments specified in the regulations.

In determining the amount of risk-weighted assets for purposes of calculating risk-based capital ratios, all assets, 
including certain off-balance sheet assets (e.g., recourse obligations, direct credit substitutes, residual interests) are multiplied 
by a risk weight factor assigned by the regulations based on the risks believed inherent in the type of asset. Higher levels of 
capital are required for asset categories believed to present greater risk. For example, a risk weight of 0% is assigned to cash 
and U.S. government securities, a risk weight of 50% is generally assigned to prudently underwritten first lien one to four- 
family residential mortgages, a risk weight of 100% is assigned to commercial and consumer loans, a risk weight of 150% is 
assigned to certain past due loans and a risk weight of between 0% to 600% is assigned to permissible equity interests, 
depending on certain specified factors.

Federal savings associations must also meet a statutory “tangible capital” standard of 1.5% of total adjusted assets. 

Tangible capital is generally defined as Tier 1 capital for this purpose.

In addition to establishing the minimum regulatory capital requirements, the regulations limit capital distributions and 

certain discretionary bonus payments to management if the institution does not hold a “capital conservation buffer” consisting 
of 2.5% in addition to the minimum capital requirements. At September 30, 2023, the Association exceeded the fully phased in 
regulatory requirement for the "capital conservation buffer." In assessing an institution’s capital adequacy, the OCC takes into 
consideration, not only these numeric factors, but qualitative factors as well, and has the authority to establish higher capital 
requirements for individual institutions where deemed necessary. As presented in Note 3. REGULATORY MATTERS of the 
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS, at September 30, 2023, the Association exceeded all regulatory 
capital requirements to be considered “Well Capitalized.”

Loans-to-One Borrower. Generally, a federal savings association may not make a loan or extend credit to a single or 
related group of borrowers in excess of 15% of unimpaired capital and surplus. An additional amount may be loaned, equal to 
10% of unimpaired capital and surplus, if the loan is secured by readily marketable collateral, which generally does not include 
real estate. As of September 30, 2023, the Association was in compliance with the loans-to-one borrower limitations.

Qualified Thrift Lender Test. As a federal savings association, the Association must satisfy the qualified thrift lender test. 

Under the QTL test, the Association must maintain at least 65% of its “portfolio assets” in “qualified thrift 
investments” (primarily residential mortgages and related investments, including mortgage-backed securities) in at least nine 
months of the most recent 12-month period. “Portfolio assets” generally means total assets of a federal savings association, less 
the sum of specified liquid assets up to 20% of total assets, goodwill and other intangible assets, and the value of property used 
in the conduct of the federal savings association’s business. 

The Association also may satisfy the QTL test by qualifying as a “domestic building and loan association” as defined in 

the Internal Revenue Code.

A federal savings association that fails the QTL test must operate under specified restrictions. Under the DFA, non-

compliance with the QTL test may subject the Association to agency enforcement action for a violation of law. At 
September 30, 2023, the Association satisfied the QTL test.

28

Capital Distributions. Federal regulations govern capital distributions by a federal savings association, which include 
cash dividends, stock repurchases and other transactions charged to the capital account. A federal savings association must file 
an application with the OCC for approval of a capital distribution if:

•

•
•
•

the total capital distributions for the applicable calendar year exceed the sum of the savings association’s net income 
for that year to date plus the savings association’s retained net income for the preceding two years;
the savings association would not be at least adequately capitalized following the distribution;
the distribution would violate any applicable statute, regulation, agreement or condition imposed by a regulator; or
the savings association is not eligible for expedited treatment of its filings.

Regardless of whether an application is required, every federal savings association that is a subsidiary of a holding 
company must still file a notice with the FRS at least 30 days before the board of directors declares a dividend or approves a 
capital distribution.

The OCC and the FRS have established similar criteria for approving an application or notice, and may disapprove an 

application or notice if:

•
•
•

the savings association would be undercapitalized following the distribution;
the proposed capital distribution raises safety and soundness concerns; or
the capital distribution would violate a prohibition contained in any statute, regulation or agreement.

In addition, the Federal Deposit Insurance Act provides that an insured depository institution may not make any capital 

distribution if the institution would be undercapitalized after the distribution.

The Association, in compliance with the preceding requirements, paid a $40 million cash dividend to the Company during 

the fiscal year ended September 30, 2023, a $56 million cash dividend to the Company during the fiscal year ended 
September 30, 2022 and a $55 million cash dividend to the Company during the fiscal year ended September 30, 2021. There 
were no dividends paid to the Company by Third Capital, the Company's other wholly owned subsidiary, during the fiscal years 
ended September 30, 2023, 2022 or 2021.

The Company's eighth stock repurchase program, for the repurchase of 10,000,000 shares of its common stock, was 
announced on October 27, 2016 and began on January 6, 2017. As of September 30, 2023, 5,191,951 shares remain to be 
purchased under the program. 

Under current FRS regulations, Third Federal Savings, MHC is required to obtain the approval of its members (depositors 

and certain loan customers of the Association) every 12 months to enable Third Federal Savings, MHC to waive its right to 
receive dividends on the Company’s common stock that Third Federal Savings, MHC owns. Starting in 2014, Third Federal 
Savings, MHC has received this approval of its members at every meeting held. Third Federal Savings, MHC has the approval 
to waive the receipt of dividends up to an aggregate of $1.13 per share on the common stock of the Company for the 12 months 
following the special meeting of members held on July 11, 2023. Third Federal Savings, MHC waived its right to receive a 
$0.2825 per share dividend payment on September 26, 2023. As a result of the 2022, 2021, and 2020 approvals, Third Federal 
Savings, MHC previously waived its right to receive an aggregate of $1.13 per share on common stock for the period ended 
June 30, 2023, $1.13 per share for the period ended June 30, 2022, and $1.12 per share for the period ended June 30, 2021.

Liquidity. A federal savings association is required to identify, measure, monitor and control its funding and liquidity risk 

and maintain a sufficient amount of liquid assets to ensure its safe and sound operation. The Association maintains a liquid 
asset portfolio comprised of agency securities that are collateralized by mortgages, in addition to cash and cash equivalents, to 
maintain sufficient liquidity to fund business operations.

Community Reinvestment Act and Fair Lending Laws. All savings associations have a responsibility under the CRA and 

federal regulations to help meet the credit needs of their communities, including low- and moderate-income neighborhoods. In 
connection with its examination of a federal savings association, the OCC is required to assess the savings association’s record 
of compliance with the CRA. In addition, the Equal Credit Opportunity Act and the Fair Housing Act prohibit lenders from 
discriminating in their lending practices on the basis of characteristics specified in those statutes. A federal savings 
association’s failure to comply with the provisions of the CRA could, at a minimum, result in denial of certain corporate 
applications such as branches, mergers, minority stock offerings or second-step conversion, or in restrictions on its activities. 
The failure to comply with the Equal Credit Opportunity Act and the Fair Housing Act could result in enforcement actions by 
the OCC, as well as other federal regulatory agencies and/or the Department of Justice.

In March 2021, the Association received a "Needs to Improve" CRA rating in its most recent federal evaluation dated 

February 24, 2020.

29

On October 24, 2023, the FDIC, the Federal Reserve and the OCC released a final rule revising the framework used to 

evaluate banks' records of community reinvestment under the CRA. Under the revised framework, banks with assets of at least 
$2 billion, such as the Association, are considered large banks and will have their retail lending, retail services and products, 
community development financing, and community development services subject to periodic evaluation. Depending on a large 
bank's geographic concentrations of lending, the evaluation of retail lending may include assessment areas in which the bank 
extends loans but does not operate any deposit-taking facilities, in addition to assessment areas in which the bank has deposit-
taking facilities. The rule becomes effective April 1, 2024. Most provisions of the final rule will apply beginning January 1, 
2026, and the remaining provisions will apply beginning January 1, 2027. The Association is evaluating the impact of the final 
rule.

Transactions with Related Parties. A federal savings association’s authority to engage in transactions with its affiliates is 

limited by Sections 23A and 23B of the Federal Reserve Act and its implementing Regulation W. An affiliate includes a 
company that controls, is controlled by, or is under common control with an insured depository institution such as the 
Association. Third Federal Savings, MHC and the Company are affiliates of the Association. In general, specified covered 
transactions between an insured depository institution and its affiliates are subject to certain quantitative and collateral 
requirements. In this regard, covered transactions between an insured depository institution and its affiliates are limited to 10% 
of the institution’s unimpaired capital and unimpaired surplus for transactions with any one affiliate and 20% of unimpaired 
capital and unimpaired surplus for transactions in the aggregate with all affiliates. Collateral in specified amounts ranging from 
100% to 130% of the amount of the transaction must be provided by affiliates in order to receive loans from the insured 
depository institution. In addition, federal regulations prohibit a savings association from lending to any of its affiliates that are 
engaged in activities that are not permissible for bank holding companies and from purchasing the securities of any affiliate, 
other than a subsidiary. Finally, transactions with affiliates must be consistent with safe and sound banking practices, not 
involve low-quality assets and be on terms that are substantially the same or at least as favorable to the institution as 
comparable transactions with non-affiliates. Federal savings associations are required to maintain detailed records of all 
transactions with affiliates.

The Association’s authority to extend credit to its directors, executive officers and 10% shareholders, as well as to entities 

controlled by such persons, is governed by the requirements of Sections 22(g) and 22(h) of the Federal Reserve Act and 
Regulation O of the FRS. Among other things, these provisions require that extensions of credit to insiders:

(i) subject to certain exceptions for loan programs made available to all employees, be made on terms that are 

substantially the same as, and follow credit underwriting procedures that are not less stringent than those prevailing for 
comparable transactions with unaffiliated persons and that do not involve more than the normal risk of repayment or 
present other unfavorable features; and

(ii) do not exceed certain limitations on the amount of credit extended to such persons, individually and in the aggregate, 

which limits are based, in part, on the amount of the Association’s capital.

In addition, extensions of credit in excess of certain limits must be approved by the Association’s Board of Directors.

Enforcement. The OCC has primary enforcement responsibility over federal savings associations and has the authority to 

bring enforcement action against all “institution-affiliated parties,” a term that includes shareholders who participate in the 
affairs of the association, as well as attorneys, appraisers and accountants who knowingly or recklessly participate in violations 
of law or regulation, breaches of fiduciary duty, or unsafe or unsound practices. Formal enforcement actions by the OCC may 
include issuance of a capital directive, formal agreement, or cease and desist order against institutions, and can also include the 
removal of officers and/or directors of the institution. Civil money penalties can be assessed for various types of conduct 
against the institution and/or its officers and directors. The maximum civil money penalties that can be assessed are generally 
based on the type and severity of the violation, unsafe and unsound practice or other action, and are adjusted annually for 
inflation. The OCC can appoint receivers and conservators for the institutions it supervises if certain circumstances are met. The 
FDIC also has the authority to terminate deposit insurance or to recommend to the OCC that enforcement action be taken with 
respect to a particular federal savings institution. If action is not taken by the OCC, the FDIC has authority to take action under 
specified circumstances.

Standards for Safety and Soundness. Federal law requires each federal banking agency to prescribe certain standards for 

all insured depository institutions. These standards relate to, among other things, internal controls, information systems, audit 
systems, loan documentation, credit underwriting, interest rate risk exposure, asset growth, compensation, and other operational 
and managerial standards as the agency deems appropriate. The federal banking agencies adopted Interagency Guidelines 
Prescribing Standards for Safety and Soundness to implement the safety and soundness standards required under federal law. 
The guidelines set forth the safety and soundness standards that the federal banking agencies use to identify and address 
problems at insured depository institutions before capital becomes impaired. If the appropriate federal banking agency 
determines that an institution fails to meet any standard prescribed by the guidelines, the agency may require the institution to 

30

submit to the agency an acceptable plan to achieve compliance with the standard. If an institution fails to meet these standards, 
the appropriate federal banking agency may require the institution to submit a compliance plan. 

Prompt Corrective Action Regulations. Under the prompt corrective action regulations, the OCC is required and 
authorized to take supervisory actions against undercapitalized federal savings associations. For this purpose, a federal savings 
association is placed in one of the following five categories based on its capital:

• well capitalized (at least 5% leverage capital, 8% Tier 1 risk-based capital, 10% total risk-based capital, and 6.5% 

common equity Tier 1 ratios, and is not subject to any written agreement, order, capital directive or prompt corrective 
action directive issued under certain statutes and regulations, to maintain a specific capital level for any capital 
measure);
adequately capitalized (at least 4% leverage capital, 6% Tier 1 risk-based capital, 8% total risk-based capital and 4.5% 
common equity Tier 1 ratios);
undercapitalized (less than 4% leverage capital, 6% Tier 1 risk-based capital, 8% total risk-based capital, or 4.5% 
common equity Tier 1 ratios);
significantly undercapitalized (less than 3% leverage capital, 4% Tier 1 risk-based capital, 6% total risk-based capital 
or 3% common equity Tier 1 ratios); and
critically undercapitalized (less than or equal to 2% tangible capital to total assets).

•

•

•

•

Generally, the OCC is required to appoint a receiver or conservator for a federal savings association that is “critically 
undercapitalized” within specific time frames. The regulations also provide that a capital restoration plan must be filed with the 
OCC within 45 days of the date a federal savings association receives notice that it is “undercapitalized,” “significantly 
undercapitalized” or “critically undercapitalized.” The criteria for an acceptable capital restoration plan include, among other 
things, the establishment of the methodology and assumptions for attaining adequately capitalized status on an annual basis, 
procedures for ensuring compliance with restrictions imposed by applicable federal regulations, the identification of the types 
and levels of activities the federal savings association will engage in while the capital restoration plan is in effect, and 
assurances that the capital restoration plan will not appreciably increase the current risk profile of the federal savings 
association. Any holding company for a federal savings association required to submit a capital restoration plan must guarantee 
the lesser of an amount equal to 5% of the federal savings association’s assets at the time it was notified or deemed to be 
undercapitalized by the OCC, or the amount necessary to restore the federal savings association to adequately capitalized status. 
This guarantee remains in place until the OCC notifies the federal savings association that it has maintained adequately 
capitalized status for each of four consecutive calendar quarters, and the OCC has the authority to require payment and collect 
payment under the guarantee. Failure by a holding company to provide the required guarantee will result in certain operating 
restrictions on the federal savings association, such as restrictions on the ability to declare and pay dividends, pay executive 
compensation and management fees, and increase assets or expand operations. The OCC may also take any one of a number of 
discretionary supervisory actions against undercapitalized federal savings associations, including the issuance of a capital 
directive and the replacement of senior executive officers and directors.

As of September 30, 2023, the Association exceeded all regulatory requirements to be considered “Well Capitalized” as 

presented in the table below (dollar amounts in thousands).

Total Capital to Risk Weighted Assets
Tier 1 (Leverage) Capital to Net Average Assets
Tier I Capital to Risk-Weighted Assets
Common Equity Tier I to Risk-Weighted Assets

Actual

Required 
(Well Capitalized)

Amount

Ratio

Amount

Ratio

$ 1,709,596 
  1,640,657 
  1,640,657 
  1,640,657 

 17.87 % $  956,762 
834,948 
765,410 
621,896 

 9.82 %  
 17.15 %  
 17.15 %  

 10.00 %
 5.00 %
 8.00 %
 6.50 %

Insurance of Deposit Accounts. The DIF of the FDIC insures deposits at FDIC-insured depository institutions such as the 

Association. Deposit accounts in the Association are insured by the FDIC, generally up to a maximum of $250,000 per 
separately insured depositor. As of September 30, 2023, 96.1% of our $8.29 billion retail deposit base consists of accounts 
structured under the FDIC insured limit of $250,000.

The FDIC charges insured depository institutions assessments to maintain the DIF. The FDIC bases its assessments on 
each institution’s total assets less Tier 1 capital, with an assessment schedule based on perceived risk to the DIF. Institutions 
with over $10 billion of total assets, such as the Association, are classified for assessment purposes as "Large Institutions". 
Such Large Institutions are generally subject to a pricing system that includes a separate “scorecard” methodology designed to 

31

 
 
measure risk to the DIF. The assessment range for Large Institutions (inclusive of adjustments specified by the FDIC) is 2.5 to 
42 basis points.

On November 16, 2023, the FDIC approved a final rule to implement a special assessment on certain banking 

organizations with financial institution subsidiaries with more than $5 billion in assets, in order to recover the costs associated 
with protecting uninsured depositors following the closures of Silicon Valley Bank and Signature Bank in March 2023. The 
special assessment will be collected beginning with the first quarterly assessment period of 2024 at an annual rate of 
approximately 13.4 basis points for an anticipated total of eight quarterly periods and is subject to periodic adjustments. The 
assessment base is equal to uninsured deposits reported as of December 31, 2022, adjusted to exclude the first $5 billion. 
Because the Association's uninsured deposits at the measurement date were below $5 billion, the Association will not be subject 
to this special assessment.

Insurance of deposits may be terminated by the FDIC upon a finding that an institution has engaged in unsafe or unsound 
practices, is in an unsafe or unsound condition to continue operations or has violated any applicable law, regulation, rule, order 
or condition imposed by the FDIC. The Association does not believe that it is taking, or is subject to, any action, condition or 
violation that could lead to termination of its deposit insurance.

Prohibitions Against Tying Arrangements. Federal savings associations are prohibited, subject to some exceptions, from 

extending credit to or offering any other service, or fixing or varying the consideration for such extension of credit or service, 
on the condition that the customer obtain some additional service from the institution or its affiliates or not obtain services of a 
competitor of the institution.

Federal Home Loan Bank System. The Association is a member of the FHLB System, which consists of 11 regional 

FHLBs. The FHLB System provides a central credit facility primarily for member institutions. As a member of the FHLB of 
Cincinnati, the Association is required to acquire and hold shares of capital stock in the FHLB.

As of September 30, 2023, outstanding borrowings (including accrued interest) from the FHLB of Cincinnati were $5.27 

billion and the Association was in compliance with the stock investment requirement.

Other Regulations

Interest and other charges collected or contracted for by the Association are subject to state usury laws and federal laws 

concerning interest rates. The Association’s operations are also subject to federal laws and regulations applicable to credit 
transactions, such as the:

• Truth-In-Lending Act, governing disclosures of credit terms to consumer borrowers;
• Home Mortgage Disclosure Act, requiring financial institutions to provide information to enable the public and public 
officials to determine whether a financial institution is fulfilling its obligation to help meet the housing needs of the 
community it serves;

• Equal Credit Opportunity Act, prohibiting discrimination on the basis of race, creed or other prohibited factors in 

extending credit;

• Fair Credit Reporting Act, governing the use and provision of information to credit reporting agencies;
• Fair Debt Collection Act, governing the manner in which consumer debts may be collected by collection agencies; and
Implementing regulations of the relevant federal agencies charged with the responsibility of implementing such federal 
•
laws that have supervisory authority over the Association.

The operations of the Association also are subject to:

• The Right to Financial Privacy Act, which imposes a duty to maintain confidentiality of consumer financial records 

and prescribes procedures for complying with administrative subpoenas of financial records;

• The Electronic Funds Transfer Act and Regulation E promulgated thereunder, which govern automatic deposits to and 

withdrawals from deposit accounts and customers’ rights and liabilities arising from the use of automated teller 
machines and other electronic banking services;

• The Check Clearing for the 21st Century Act (also known as “Check 21”), which gives “substitute checks,” such as 
digital check images and copies made from those images, the same legal standing as the original paper check;
• The Bank Secrecy Act and Title III of The Uniting and Strengthening America by Providing Appropriate Tools 

Required to Intercept and Obstruct Terrorism Act of 2001 (referred to as the “USA PATRIOT Act”), which require the 
Association to implement a compliance program to detect and prevent money laundering, terrorist financing, and illicit 
crime. Together, the BSA and USA PATRIOT Act require the Association to implement internal controls, conduct 
customer due diligence, maintain records, and file reports.

32

• Regulations of the Office of Foreign Assets Control that enforce economic and trade sanctions against targeted foreign 

countries, regimes, and other designated individuals and organizations; and

• The Gramm-Leach-Bliley Act, which placed limitations on the sharing of consumer financial information by financial 
institutions with unaffiliated third parties. Specifically, the Gramm-Leach-Bliley Act requires all financial institutions 
offering financial products or services to retail customers to provide such customers with the financial institution’s 
privacy policy and provide such customers the opportunity to “opt out” of the sharing of certain personal financial 
information with unaffiliated third parties.

• The Dodd-Frank Act, which holds lenders accountable for ensuring a borrower's ability to repay a mortgage. Loans 
defined as a "qualified mortgage" must be made to a borrower whose total monthly debt-to-income ratio does not 
exceed 43%, as well as the verification and documentation of the income and financial resources relied upon to qualify 
the borrower on the loan. Upon the loan being underwritten based on a fully amortizing payment schedule and 
maximum interest rate during the first five years, as well as meeting the other qualifications above, the loan is 
determined to be a "qualified mortgage" and therefore presumed to have complied with the ability-to-repay standard 
under the Dodd-Frank Act.

Holding Company Regulation

General. Third Federal Savings, MHC, and the Company are non-diversified savings and loan holding companies within 
the meaning of the HOLA. As such, Third Federal Savings, MHC and the Company are registered with the FRS and subject to 
FRS regulations, examinations, supervision and reporting requirements. In addition, the FRS has enforcement authority over 
Third Federal Savings, MHC and the Company. Among other things, this authority permits the FRS to restrict or prohibit 
activities that are determined to be a serious risk to the Association. As federal corporations, Third Federal Savings, MHC and 
the Company are generally not subject to state business organization laws.

Permitted Activities. Pursuant to Section 10(o) of the HOLA and FRS regulations, a mutual holding company, such as 

Third Federal Savings, MHC and its mid-tier holding company, the Company, may, with appropriate regulatory approval, 
engage in the following activities:

(i)
(ii)

investing in the stock of a savings association;
acquiring a mutual association through the merger of such association into a savings association subsidiary of the 
Company or an interim savings association subsidiary of the Company;

(iii) merging with or acquiring another holding company, one of whose subsidiaries is a savings association;

(iv)

(v)

(vi)

investing in a corporation, the capital stock of which is available for purchase by a savings association under federal 
law or under the law of any state where the subsidiary savings association has its home offices;

furnishing or performing management services for a savings association subsidiary of such company;

holding, managing or liquidating assets owned or acquired from a savings association subsidiary of such company;

(vii) holding or managing properties used or occupied by a savings association subsidiary of such company;

(viii) acting as trustee under deeds of trust;

(ix)

any other activity:

(A) that the FRS, by regulation, has determined to be permissible for bank holding companies under Section 4(c) 

of the Bank Holding Company Act of 1956, unless the FRS, by regulation, prohibits or limits any such 
activity for savings and loan holding companies; or

(B) in which multiple savings and loan holding companies were authorized (by regulation) to directly engage on 

March 5, 1987;

(x)      if the savings and loan holding company meets the criteria to qualify as a financial holding company, any activity 

permissible for financial holding companies under Section 4(k) of the Bank Holding Company Act, including 
securities and insurance underwriting; and

(xi)     purchasing, holding, or disposing of stock acquired in connection with a qualified stock issuance if the purchase of 
such stock by such savings and loan holding company is approved by the FRS. If a mutual holding company 
acquires or merges with another holding company, the holding company acquired or the holding company resulting 
from such merger or acquisition may only invest in assets and engage in activities listed in (i) through (x) above, and 
has a period of two years to cease any nonconforming activities and divest any nonconforming investments.

The HOLA prohibits a savings and loan holding company, such as the Company, from directly or indirectly acquiring 

more than 5% of a class of voting securities of, or acquiring "control" as defined in FRS regulations of, another savings 
institution or savings and loan holding company, without prior written approval of the FRS. It also prohibits the acquisition or 

33

retention of, with certain exceptions, more than 5% of a non-subsidiary company engaged in activities other than those 
permitted by the HOLA or acquiring or retaining control of an institution that is not federally insured. In evaluating applications 
by holding companies to acquire savings institutions, the FRS must consider the financial and managerial resources, future 
prospects of the company and institution involved, the effect of the acquisition on the risk to the DIF, the convenience and 
needs of the community and competitive factors.

The FRS is prohibited from approving any acquisition that would result in a multiple savings and loan holding company 

controlling savings institutions in more than one state, subject to two exceptions:

(i)

(ii)

the approval of interstate supervisory acquisitions by savings and loan holding companies; and

the acquisition of a savings institution in another state if the laws of the state of the target savings institution 
specifically permit such acquisition.

Capital. Savings and loan holding companies were historically not subject to specific regulatory capital requirements. The 

DFA, however, required the FRS to promulgate consolidated capital requirements for all depository institution holding 
companies that are no less stringent, both quantitatively and in terms of components of capital, than those applicable to 
depository institutions themselves. Instruments such as cumulative preferred stock and trust preferred securities could no longer 
be included as Tier 1 capital, as was previously permitted for bank holding companies. 

Consolidated regulatory capital requirements identical to those applicable to the subsidiary depository institutions, 
including the capital conservation buffer, apply to savings and loan holding companies. We are in compliance with the holding 
company consolidated capital requirements and the capital conservation buffer as of September 30, 2023.

Dividends and Repurchases. The FRS has issued a policy statement regarding the payment of dividends and the 
repurchase of shares of common stock by bank holding companies that it has made applicable to savings and loan holding 
companies as well. In general, the policy provides that dividends should be paid only out of current earnings and only if the 
prospective rate of earnings retention by the holding company appears consistent with the organization's capital needs, asset 
quality and overall financial condition. Regulatory guidance provides for prior regulatory review of capital distributions in 
certain circumstances such as where the company's net income for the past four quarters, net of dividends previously paid over 
that period, is insufficient to fully fund the dividend, the proposed dividend is not covered by earnings for the period for which 
it is being paid or the company's overall rate of earnings retention is inconsistent with the company's capital needs and overall 
financial condition. The guidance also provides for prior consultation with supervisory staff for material increases in the amount 
of a company's common stock dividend. The ability of a holding company to pay dividends may be restricted if a subsidiary 
depository institution becomes undercapitalized. The policy statement also provides for regulatory review prior to a holding 
company redeeming or repurchasing regulatory capital instruments when the holding company is experiencing financial 
weaknesses or redeeming or repurchasing common stock or perpetual preferred stock that would result in a net reduction as of 
the end of a quarter in the amount of such equity instruments outstanding compared with the beginning of the quarter in which 
the redemption or repurchase occurred. These regulatory policies could affect the ability of the Company to pay dividends, 
repurchase shares of common stock or otherwise engage in capital distributions.

Source of Strength. The DFA extended the “source of strength” doctrine, which had traditionally been applicable to bank 

holding companies, to savings and loan holding companies. FRS regulations require that all savings and loan holding 
companies serve as a source of strength to their subsidiary depository institutions by providing capital, liquidity and other 
support in times of financial stress.

Waivers of Dividends by Third Federal Savings, MHC. Federal regulations require Third Federal Savings, MHC to 
notify the FRS of any proposed waiver of its receipt of dividends from the Company. The OTS, the previous regulator for Third 
Federal Savings, MHC, allowed dividend waivers provided that its Board of Directors determined that the waiver was 
consistent with the Board's fiduciary duties and the waiver would not be detrimental to the safety and soundness of its 
subsidiary institution. In February 2008, the Company declared its first quarterly dividend and Third Federal Savings, MHC 
waived its right to receive each dividend paid by the Company. Section 625(a) of DFA preserved, for mutual holding 
companies that had reorganized into mutual holding company form, issued minority stock and waived dividends prior to 
December 1, 2009, including Third Federal Savings, MHC, the right to waive dividends if the waiver was not detrimental to the 
safe and sound operation of the savings association and the board of directors expressly determined that the waiver was 
consistent with the fiduciary duties of the board to the mutual members of the mutual holding company. However, on August 
12, 2011, the FRS issued an interim final rule that added a requirement that a majority of the mutual holding company’s 
members eligible to vote must approve a dividend waiver by a mutual holding company within 12 months prior to the 
declaration of the dividend being waived. Third Federal Savings, MHC received the approval of its members (depositors and 
certain loan customers of the Association) with respect to the waiver of dividends, and subsequently received the non-objection 
of the FRB-Cleveland, to waive dividends aggregating up to $1.13 per share on the common stock of the Company for the 12 

34

months following the special meeting of members held on July 11, 2023. Third Federal Savings, MHC previously received the 
approval of its members every calendar year beginning in 2014.

Conversion of Third Federal Savings, MHC to Stock Form. Federal regulations permit Third Federal Savings, MHC to 

convert from the mutual form of organization to the capital stock form of organization (a “Conversion Transaction”). There can 
be no assurance when, if ever, a Conversion Transaction will occur, and the Board of Directors has no current intention or plan 
to undertake a Conversion Transaction. In a Conversion Transaction, a new stock holding company would be formed as the 
successor to the Company, Third Federal Savings, MHC’s corporate existence would end, and certain depositors of the 
Association would receive the right to subscribe for additional shares of common stock of the new holding company. In a 
Conversion Transaction, each share of common stock held by stockholders other than Third Federal Savings, MHC (“Minority 
Stockholders”) would be automatically converted into a number of shares of common stock of the new holding company 
determined pursuant to an exchange ratio that ensures that Minority Stockholders own the same percentage of common stock in 
the new holding company as they owned in the Company immediately prior to the Conversion Transaction. Under a provision 
of the DFA applicable to Third Federal Savings, MHC, Minority Stockholders should not be diluted because of any dividends 
waived by Third Federal Savings, MHC (and waived dividends should not be considered in determining an appropriate 
exchange ratio), in the event Third Federal Savings, MHC converts to stock form. Any such Conversion Transaction would 
require various member and stockholder approvals, as well as regulatory approval.

Sarbanes-Oxley Act of 2002. The Sarbanes-Oxley Act of 2002 and related regulations address, among other issues, 
corporate governance, auditing and accounting, executive compensation, and enhanced and timely disclosure of corporate 
information. We have prepared policies, procedures and systems designed to ensure compliance with this law and related 
regulations.

Human Capital Resources

At September 30, 2023, we employed 995 associates, nearly all of whom are full-time and of which approximately 74% 

are women. At September 30, 2022, we employed 1,025 associates. As a financial institution, approximately 42% of our 
associates are employed at our branch and loan production offices, and another 14% are employed at our customer care call 
center. The success of our business is highly dependent on our associates, who provide value to our customers and communities 
through their dedication to our mission, helping customers achieve the American dream of home ownership and financial 
security. Our workplace culture is grounded in a set of core values – love (a genuine concern for others), trust, respect, a 
commitment to excellence and a little bit of fun – which is lived out daily in our work. We seek to hire well-qualified associates 
who are also a good fit for our value system. Our selection and promotion processes are without bias and include the active 
recruitment of minorities and women. 

We encourage and support the growth and development of our associates and, wherever possible, seek to fill positions by 
promotion and transfer from within the organization. Continual learning and career development is advanced through quarterly 
performance and development conversations between associates and their managers, internally developed training programs, 
customized corporate training engagements and educational reimbursement programs. Reimbursement is available to associates 
enrolled in pre-approved degree or certification programs at accredited institutions that teach skills or knowledge relevant to our 
business, in compliance with Section 127 of the Internal Revenue Code, and for seminars, conferences, and other training 
events associates attend in connection with their job duties. 

On an ongoing basis, we further promote the health and wellness of our associates by strongly encouraging work-life 
balance, offering flexible work schedules, keeping the associate portion of health care premiums to a minimum and sponsoring 
various wellness programs, whereby associates are compensated for incorporating healthy habits into their daily routines. 

Associate retention helps us operate efficiently and achieve one of our business objectives, which is being a low-cost 

provider. Our voluntary turnover rate, at 4.4% for the twelve months ending September 30, 2023, excluding retirements, 
remains one of the lowest in the industry. We believe our commitment to living out our core values, actively prioritizing 
concern for our associates’ well-being, supporting our associates’ career goals, offering competitive wages and providing 
valuable fringe benefits aids in retention of our top-performing associates. In addition, nearly all of our associates are 
stockholders of the Company through participation in our Associate Stock Ownership Plan, which aligns associate and 
stockholder interests by providing stock ownership on a tax-deferred basis at no investment cost to our associates. At 
September 30, 2023, 38% of our current staff had been with us for fifteen years or more.

35

Item 1A.

Risk Factors

The material risks and uncertainties that management believes affect us are described below. You should carefully 

consider the risks and uncertainties described below, together with all of the other information included or incorporated by 
reference herein, as well as in other documents we file with the SEC. The risks and uncertainties described below are not the 
only ones facing us. Additional risks and uncertainties that management is not aware of or focused on, or that management 
currently deems immaterial may also impair our business operations. This report is qualified in its entirety by these risk factors. 
See also, “Forward-Looking Statements.”

Risks Related to Economic Conditions

Our financial condition, results of operation, and stock price may be negatively impacted by unrelated bank failures and 
negative depositor confidence in depository institutions. Further, if we are unable to adequately manage our liquidity, 
deposits, capital levels, and interest rate risk, which have come under greater scrutiny in light of recent bank failures, it 
may have a material adverse effect on our financial condition and results of operations.

On March 8, 2023, Silvergate Bank, La Jolla, CA, announced its decision to voluntarily liquidate its assets and wind down 

operations. On March 10, 2023, Silicon Valley Bank, Santa Clara, CA, was closed by the California Department of Financial 
Protection and Innovation, and on March 12, 2023, Signature Bank, New York, NY, was closed by the New York State 
Department of Financial Services. Additionally, on May 1, 2023, First Republic Bank, San Francisco, CA, was closed by the 
FDIC and sold to JP Morgan Chase & Co. These events led to volatility and declines in the market for bank stocks and 
questions about depositor confidence in depository institutions.

Notably, the liquidation of Silvergate Bank and the failures of Silicon Valley Bank and Signature Bank were not generally 

related to the credit quality of their assets, but to poor liquidity management, mismatched funding of long-term assets with 
short-term funds, and unique business models. The financial distress these banks experienced appears to have been caused in 
large part by high exposure to certain industries, including cryptocurrency and venture capital and start-up companies operating 
in the technology space, which have experienced significant volatility and fluctuations in cash flows over the past several years. 
These banks also had high levels of uninsured deposits, which may be less likely to remain at the bank over time and less stable 
as a source of funding than insured deposits. Silicon Valley Bank in particular appears to have experienced a severe lack of 
liquidity, forcing it to sell long-term investment securities at significant losses. Ultimately, it was unable to meet its financial 
commitments and satisfy the cash requirements of its customers.

These bank failures led to volatility and declines in the market for bank stocks and questions about depositor confidence 
in depository institutions, which in turn led to a greater focus by institutions, investors, and regulators on the on-balance sheet 
liquidity of and funding sources for financial institutions and the composition of its deposits. Notwithstanding, our efforts to 
promote deposit insurance coverage with our customers and otherwise effectively manage our liquidity, deposit portfolio 
retention, and other related matters, our financial condition, results of operation, and stock price may be adversely affected by 
future negative events within the banking sector and adverse customer or investor responses to such events.

Inflation can have an adverse impact on our business and on our customers.

Inflation risk is the risk that the value of assets or income from investments will be worth less in the future as inflation 

decreases the value of money. Recently, there has been a rise in inflation and the Federal Reserve Board has raised certain 
benchmark interest rates in an effort to combat inflation. As inflation increases, the value of our investment securities, 
particularly those with longer maturities, would decrease, although this effect can be less pronounced for floating rate 
instruments. In addition, inflation increases the cost of goods and services we use in our business operations, such as electricity 
and other utilities, which increases our non-interest expense. Furthermore, our customers are also affected by inflation and the 
rising costs of goods and services used in their households and businesses, which could have a negative impact on their ability 
to repay their loans with us.

The reversal of the historically low interest rate environment may further adversely affect our net interest income and 
profitability.

The Federal Reserve Board decreased benchmark interest rates significantly, to near zero, in response to the COVID-19 

pandemic. The Federal Reserve Board is reversing its policy of near zero interest rates given its concerns over inflation. Market 
interest rates have risen in response to the Federal Reserve Board's recent rate increases. The increase in market interest rates 
has had and, as discussed below, is expected to continue to have an adverse effect on our net interest income and profitability.

Future changes in interest rates could reduce our net income.

36

Our net income largely depends on our net interest income, which could be negatively affected by changes in interest 
rates. Net interest income is the difference between the interest income we earn on our interest-earning assets, such as loans and 
securities, and the interest we pay on our interest-bearing liabilities, such as deposits and borrowings.

Generally, during a period of rising interest rates, the interest income earned on our assets may not increase as rapidly as 

the interest paid on our liabilities because, like many savings institutions, our liabilities generally have shorter contractual 
maturities than our assets. An example of this occurs when interest rates paid on certificates of deposit experience a significant 
increase. In this circumstance, a CD customer may determine that it is in his/her best interest to incur the existing penalty for 
early withdrawal, tender the certificate for cash and either reinvest the proceeds in a new CD with us, or withdraw the funds and 
leave us. As a result, we either establish a new, higher rate certificate (if the customer stays with us), or we must fund the 
customer’s withdrawal by: (1) reducing our cash reserves; (2) selling assets to generate cash to fund the withdrawal; 
(3) attracting deposits from another customer at the then-higher interest rate; or (4) borrowing from a wholesale lender like the 
FHLB of Cincinnati, again at the then-higher interest rate. Each of these alternatives can have an unfavorable impact on us.

Changes in interest rates can also have an unfavorable impact on our net interest income if mortgage interest rates decline. 

Our customers may seek to refinance, without penalty, their mortgage loans with us or repay their mortgage loans with us and 
borrow from another lender. When that happens, either the yield that we earn on the customer’s loan is reduced (if the customer 
refinances with us), or the mortgage is paid off and we are faced with the challenge of reinvesting the cash received to repay the 
mortgage in a lower interest rate environment. This is frequently referred to as reinvestment risk, which is the risk that we may 
not be able to reinvest the proceeds of loan prepayments at rates that are comparable to the rates we earned on the loans prior to 
receipt of the repayment. Reinvestment risk also exists with the securities in our investment portfolio that are backed by 
mortgage loans.

Our net interest income can also be negatively impacted when assets and funding sources with seemingly similar, but not 

identical re-pricing characteristics, react differently to changing interest rates. An example is our home equity lines of credit 
loan portfolio and our interest-bearing checking and savings deposit products. Interest rates charged on our home equity lines of 
credit loans are linked to the prime rate of interest, which generally adjusts in a direct relationship to changes in the FRS’s 
Federal Funds target rate. Similarly, our interest-bearing checking and savings deposit products are generally expected to adjust 
when changes are made to the Federal Funds target rate. However, to the extent that increases or decreases are made to the 
Federal Funds target rate, and those increases or decreases translate into increases or decreases of the prime rate and the rate 
charged on our home equity lines of credit loans, but do not extend to equivalent adjustments to our interest-bearing checking 
and savings deposit products, we can experience a reduction in our net interest income. At September 30, 2023, we held $2.70 
billion of home equity lines of credit loans and $2.61 billion of interest-bearing checking and savings deposits.

Our net income can also be reduced by the impact that changes in interest rates can have on the value of our capitalized 

mortgage servicing rights. As of September 30, 2023, we serviced $1.93 billion of loans sold to third parties, and the mortgage 
servicing rights associated with such loans had an amortized cost of $7.4 million and an estimated fair value, at that date, of 
$15.9 million. Because the estimated life and estimated income to be derived from servicing the underlying mortgage loans 
generally increase with rising interest rates and decrease with falling interest rates, the value of mortgage servicing rights 
generally increases as interest rates rise and decreases as interest rates fall. If interest rates fall and the value of our capitalized 
servicing rights decrease, we may be required to recognize an additional impairment charge against income for the amount by 
which amortized cost exceeds estimated fair market value. 

Our securities portfolio may be impacted by fluctuations in market value, potentially reducing AOCI and/or earnings. 

Fluctuations in market value may be caused by changes in market interest rates, lower market prices for securities and limited 
investor demand. Changes in interest rates can also have an adverse effect on our financial condition, as our available for sale 
securities are reported at their estimated fair value, and therefore are impacted by fluctuations in interest rates. We increase or 
decrease our stockholders’ equity by the amount of change in the estimated fair value of the available for sale securities, net of 
taxes. The declines in market value could result in other-than-temporary impairments of these assets, which would lead to 
accounting charges that could have a material adverse effect on our net income and capital levels.

In general, changes in market and competitive interest rates result from events that we do not control and over which we 
generally have little or no influence. As a result, mitigation of the adverse effects of changing interest rates is generally limited 
to controlling the composition of the assets and liabilities that we hold. To monitor our positions, we maintain an interest rate 
risk modeling system which is designed to measure our interest rate risk sensitivity. Using customized modeling software, the 
Association prepares periodic estimates of the amounts by which the net present value of its cash flows from assets, liabilities 
and off balance sheet items (the institution’s EVE) would change in the event of a range of assumed changes in market interest 
rates. The simulation model uses a discounted cash flow analysis and an option-based pricing approach in measuring the 
interest rate sensitivity of EVE. At September 30, 2023, in the event of an immediate 200 basis point increase in all interest 
rates, our model projects that we would experience a $324.7 million, or 31.45%, decrease in EVE. Our calculations further 

37

project that, at September 30, 2023, in the event that market interest rates used in the simulation were adjusted in equal monthly 
amounts (termed a "ramped" format) during the twelve month measurement period to an aggregate increase in 200 basis points, 
we would expect our projected net interest income for the twelve months ended September 30, 2024 to decrease by 2.71%. See 
Item 7A. Quantitative and Qualitative Disclosures about Market Risk.

A worsening of economic conditions could reduce demand for our products and services and/or result in increases in our 
level of non-performing loans, which could have an adverse effect on our results of operations.

Our performance is significantly impacted by the general economic conditions in our primary markets in Ohio and 
Florida, and surrounding areas. We also originate loans in other states which will be impacted by national or regional economic 
conditions. A deterioration in economic conditions is likely to result in high levels of unemployment, which would weaken 
local economies and could result in additional defaults of mortgage loans. Most of the loans in our loan portfolio are secured by 
real estate located in our primary market areas. Negative conditions, such as layoffs, in the markets where collateral for a 
mortgage loan is located could adversely affect a borrower’s ability to repay the loan and the value of the collateral securing the 
loan. Declines in the U.S. housing market, falling home prices and increasing foreclosures, as well as unemployment and under-
employment, all negatively impact the credit performance of mortgage loans and can result in significant write-downs of asset 
values by financial institutions. 

In response to a significant decline in general economic conditions, many lenders and institutional investors may reduce 

or cease providing funding to borrowers, including other financial institutions. This market turmoil and tightening of credit 
could lead to an increased level of commercial and consumer delinquencies, lack of consumer confidence, increased market 
volatility and widespread reduction of general business activity. The resulting economic pressure on consumers and lack of 
confidence in the financial markets could adversely affect our business, financial condition and results of operations. In 
response, we would expect to face the following risks in connection with these events:

•

•

•

•

•

Increased regulation of our industry, heightened supervisory scrutiny related to the USA PATRIOT Act, Bank Secrecy 
Act, Fair Lending and other laws and regulations, along with enhanced monitoring of compliance with such regulation. 
Each aspect of amplified supervision and regulation will in all likelihood increase our costs, may be accompanied by 
the risk of unexpected fines, sanctions, penalties, litigation and corresponding management diversion and may limit 
our ability to pursue business opportunities and return capital to our shareholders.
Our ability to assess the creditworthiness of our customers may be impaired if the models and approaches we use to 
select, manage, and underwrite our customers become less predictive of future behaviors.
The processes we use to estimate losses inherent in our credit exposure require difficult, subjective, and complex 
judgments, including forecasts of economic conditions and how these economic predictions might impair the ability of 
our borrowers to repay their loans, which may no longer be capable of viable estimation and which may, in turn, 
impact the reliability of our evaluation processes, the comfort of our regulators with respect to the adequacy of our 
allowance for credit losses and who may require adjustments thereto, and ultimately could result in increased 
provisions for loan losses and reduced levels of earnings and capital.
Our ability to engage in sales of mortgage loans to third parties (including mortgage loan securitization transactions 
with governmental entities) on favorable terms or at all could be adversely affected by further disruptions in the capital 
markets or other events, including deteriorating investor expectations.
Competition in our industry could intensify as a result of increasing consolidation of financial services companies in 
connection with current market conditions.

Risks Related to Laws and Regulations

Changes in laws and regulations and the cost of compliance with new laws and regulations may adversely affect our 
operations and our income.

We are subject to extensive regulation, supervision and examination by the FRS, the OCC, the CFPB and the FDIC. These 

regulatory authorities have extensive discretion in connection with their supervisory and enforcement activities, including the 
ability to impose restrictions on a bank’s operations, reclassify assets, determine the adequacy of a bank’s allowance for credit 
losses and determine the level of deposit insurance premiums assessed. Because our business is highly regulated, the laws and 
applicable regulations are subject to frequent change. Any change in these regulations and oversight, whether in the form of 
regulatory policy, new regulations or legislation or additional deposit insurance premiums could have a material impact on our 
operations.

The potential exists for additional federal or state laws and regulations, or changes in policy, affecting lending and 
funding practices and liquidity standards. Moreover, bank regulatory agencies have been active in responding to concerns and 
trends identified in examinations, and have issued many formal enforcement orders requiring capital ratios in excess of 
regulatory requirements. Bank regulatory agencies, such as the FRS, the OCC, the CFPB and the FDIC, govern the activities in 

38

which we may engage, primarily for the protection of depositors, and not for the protection or benefit of potential investors. In 
addition, new laws and regulations may increase our costs of regulatory compliance and of doing business, and otherwise affect 
our operations. New laws and regulations may significantly affect the markets in which we do business, the markets for and 
value of our loans and investments, the fees we can charge and our ongoing operations, costs and profitability.

We received a “Needs to Improve” Community Reinvestment Act rating in our most recent federal examination. This 
could, at a minimum, result in denial of certain corporate applications such as those related to branches, mergers, 
minority stock offerings or a second-step conversion.

All savings associations have a responsibility under the Community Reinvestment Act and federal regulations to help 

meet the credit needs of their communities, including low- and moderate-income neighborhoods. In connection with its 
examination of a federal savings association, the OCC is required to assess the savings association’s record of compliance with 
the Community Reinvestment Act. The Association received a “Needs to Improve” Community Reinvestment Act rating in its 
most recent federal examination that analyzed home mortgage lending data for the period January 1, 2015 through December 
31, 2019. A savings association’s failure to comply with the provisions of the Community Reinvestment Act could, at a 
minimum, result in denial of certain corporate applications such as those related to branches, mergers, minority stock offerings 
or a second-step conversion, or in restrictions on its activities.

The FRS may require the Company to commit capital resources to support the Association, and we may not have 
sufficient access to such capital resources. 

Federal law requires that a holding company act as a source of financial and managerial strength to its subsidiary bank and 

to commit resources to support such subsidiary bank. Under the “source of strength” doctrine, the FRS may require a holding 
company to make capital injections into a troubled subsidiary bank and may charge the holding company with engaging in 
unsafe and unsound practices for failure to commit resources to a subsidiary bank. A capital injection may be required at times 
when the holding company may not have the resources to provide it and therefore may be required to attempt to borrow the 
funds or raise capital. Thus, any borrowing of funds needed to raise capital required to make a capital injection becomes more 
difficult and expensive, and could have an adverse effect on our business, financial condition and results of operations. 
Moreover, it is possible that we will be unable to borrow funds when we need to do so.

Monetary policies and regulations of the FRS could adversely affect our business, financial condition and results of 
operations.

In addition to being affected by general economic conditions, our earnings and growth are affected by the policies of the 
FRS. An important function of the FRS is to regulate the money supply and credit conditions. Among the instruments used by 
the FRS to implement these objectives are open market purchases and sales of U.S. government securities, adjustments of the 
discount rate and changes in banks’ reserve requirements against bank deposits. These instruments are used in varying 
combinations to influence overall economic growth and the distribution of credit, bank loans, investments and deposits. Their 
use also affects interest rates charged on loans or paid on deposits.

The monetary policies and regulations of the FRS have had a significant effect on the operating results of financial 
institutions in the past and are expected to continue to do so in the future. The effects of such policies upon our business, 
financial condition and results of operations cannot be predicted.

Risks Related to our Lending Activities

Our lending activities provide lower interest rates than financial institutions that originate more commercial loans.

Our principal lending activity consists of originating, and essentially all of our loan portfolio consists of, residential real 
estate mortgage loans. We originate our loans with a focus on limiting credit risk exposure and not necessarily to generate the 
highest return possible or maximize our interest rate spread. In addition, residential real estate mortgage loans generally have 
lower interest rates than commercial business loans, commercial real estate loans and consumer loans. As a result, we may 
generate lower interest rate spreads and rates of return when compared to our competitors who originate more consumer or 
commercial loans than we do. We intend to continue our focus on residential real estate lending.

39

Secondary mortgage market conditions could have a material impact on our financial condition and results of 
operations.

Loan sales provide a significant portion of our non-interest income. In addition to being affected by interest rates, the 

secondary mortgage markets are also subject to investor demand for residential real estate loans and increased investor yield 
requirements for these loans. These conditions may fluctuate or worsen in the future. A prolonged period of secondary market 
illiquidity could have a material adverse effect on our financial condition and results of operations. 

If we are required to repurchase mortgage loans that we have previously sold, it would negatively affect our earnings.

We sell mortgage loans in the secondary market under agreements that contain representations and warranties related to, 

among other things, the origination, characteristics of the mortgage loans and subsequent servicing. We may be required to 
repurchase mortgage loans that we have sold in cases of borrower default or breaches of these representations and warranties, 
and we would be subject to increased risk of disputes and repurchase demands as our volume of loan sales increases. If we are 
required to repurchase mortgage loans or provide indemnification or other recourse, this could significantly increase our costs 
and thereby affect our future earnings.

If our allowance for credit losses is not sufficient to cover actual loan losses, our earnings could decrease.

We make various assumptions and judgments about the collectability of our loan portfolio, including the creditworthiness 
of our borrowers and the value of the real estate and other assets serving as collateral for the repayment of many of our loans. In 
determining the amount of the allowance for credit losses, we review our loans, our loss and delinquency experience, and 
evaluate economic conditions. If our assumptions or the results of our analyses are incorrect, our allowance for credit losses 
may not be sufficient to cover future losses, resulting in additions to our allowance. Material additions to our allowance would 
materially decrease our net income. See Note 5. LOANS AND ALLOWANCES FOR CREDIT LOSSES for additional 
information on the CECL methodology.

In addition, bank regulators periodically review our allowance for credit losses and, as a result of such reviews, we may 

decide to increase our provision for loans losses or recognize further loan charge-offs. Any increase in our allowance for credit 
losses or loan charge-offs as a result of such review or otherwise, may have a material adverse effect on our financial condition 
and results of operation.

Risks Related to Competitive Matters

Strong competition within our market areas may limit our growth and profitability.

Competition in the banking and financial services industry is intense. In our market areas, we compete with commercial 
banks, savings institutions, mortgage brokerage firms, credit unions, finance companies, mutual funds, money market funds, 
insurance companies, and brokerage and investment banking firms operating locally and elsewhere. Some of our competitors 
have greater name recognition and market presence that benefit them in attracting business, and offer certain services that we do 
not or cannot provide. In addition, larger competitors may be able to price loans and deposits more aggressively than we do. 
Competitive factors driven by consumer sentiment or otherwise can also reduce our ability to generate fee income, such as 
through overdraft fees. Troubled financial institutions may not significantly increase the interest rates paid to depositors in 
pursuit of retail deposits when wholesale funding sources are not available to them. Furthermore, the wide acceptance of 
Internet-based commerce has resulted in a number of alternative payment processing systems and lending platforms in which 
banks play only minor roles. Customers can now maintain funds in prepaid debit cards or digital currencies, and pay bills and 
transfer funds directly without the direct assistance of banks. Our profitability depends upon our continued ability to 
successfully compete in our market areas. For additional information see PART 1 Item 1. Business-THIRD FEDERAL 
SAVINGS AND LOAN ASSOCIATION OF CLEVELAND-Competition.

We continually encounter technological change, and may have fewer resources than many of our larger competitors to 
continue to invest in technological improvements.

The financial services industry is undergoing rapid technological changes, with frequent introductions of new technology-

driven products and services. The effective use of technology increases efficiency and enables financial institutions to better 
serve customers and to reduce costs. Our future success will depend, in part, upon our ability to address the needs of our 
customers by using technology to provide products and services that will satisfy customer demands for convenience, as well as 
to create additional efficiencies in our operations. Many of our competitors have substantially greater resources to invest in 
technological improvements. We also may not be able to effectively implement new technology-driven products and services or 
be successful in marketing these products and services to our customers.

Risks Related to Our Operations

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Cyber-attacks, other security breaches or failure or interruption of information systems could adversely affect our 
operations, net income or reputation. 

We rely heavily on communications and information systems to conduct our business. We regularly collect, process, 
transmit and store significant amounts of data and confidential information regarding our customers, associates and others and 
concerning our own business, operations, plans and strategies. In some cases, this confidential or proprietary information is 
collected, compiled, processed, transmitted or stored by third parties on our behalf. A number of our associates work at remote 
locations, increasing the number of surfaces that require protection.

Information security risks have generally increased in recent years because of the proliferation of new technologies, the 

use of the Internet and telecommunications technologies to conduct financial and other transactions and the increased 
sophistication and activities of perpetrators of cyber-attacks and mobile phishing. Mobile phishing, a means for identity thieves 
to obtain sensitive personal information through fraudulent e-mail, text or voice mail, is an on-going threat targeting the 
customers of popular financial entities. A failure in or breach of our operational or information security systems, or those of our 
third-party service providers, as a result of cyber-attacks or information security breaches or due to associate error, malfeasance 
or other disruptions could adversely affect our business, result in the disclosure or misuse of confidential or proprietary 
information, damage our reputation, increase our costs and/or cause losses. 

If this confidential or proprietary information were to be mishandled, misused or lost, we could be exposed to significant 

regulatory consequences, reputational damage, civil litigation and financial loss. 

Although we employ a variety of physical, procedural and technological safeguards to protect this confidential and 
proprietary information from mishandling, misuse or loss, these safeguards do not provide absolute assurance that mishandling, 
misuse or loss of the information will not occur. If mishandling, misuse or loss of the information did occur, the Company 
would make all commercially reasonable efforts to detect and address any such event. Similarly, when confidential or 
proprietary information is collected, compiled, processed, transmitted or stored by third parties on our behalf, our policies and 
procedures require that the third party agree to maintain the confidentiality of the information, establish and maintain policies 
and procedures designed to preserve the confidentiality of the information, and permit us to confirm the third party’s 
compliance with the terms of the agreement. As information security risks and cyber threats continue to evolve, we may be 
required to expend additional resources to continue to enhance our information security measures and/or to investigate and 
remediate any information security vulnerabilities.

We believe that we have not experienced any material breaches.

Customer or associate fraud subjects us to additional operational risks.

Associate errors, as well as associate and customer misconduct, could subject us to financial losses or regulatory sanctions 
and seriously harm our reputation. Our loans to individuals, our deposit relationships and related transactions are also subject to 
exposure to the risk of loss due to fraud and other financial crimes. Misconduct by our associates could include hiding 
unauthorized activities from us, improper or unauthorized activities on behalf of our customers or improper use of confidential 
information. It is not always possible to prevent associate errors and misconduct, and the precautions we take to prevent and 
detect this activity may not be effective in all cases. Associate errors could also subject us to financial claims for negligence. 
We have not experienced any material financial losses from associate errors, misconduct or fraud. However, if our internal 
controls fail to prevent or promptly detect an occurrence, or if any resulting loss is not insured or exceeds applicable insurance 
limits, it could have a material adverse effect on our financial condition and results of operations.

If our enterprise risk management framework is not effective at mitigating risk and loss to us, we could suffer 
unexpected losses and our results of operations could be materially adversely affected. 

Our enterprise risk management framework seeks to achieve an appropriate balance between risk and return, which is 
critical to optimizing stockholder value. We have established processes and procedures intended to identify, measure, monitor, 
report and analyze the types of risk to which we are subject to, including credit, liquidity, operational, regulatory compliance 
and reputational. However, as with any risk management framework, there are inherent limitations to our risk management 
strategies as risks may exist, or develop in the future, that we have not appropriately anticipated or identified. If our risk 
management framework proves ineffective, we could suffer unexpected losses and our business and results of operations could 
be materially adversely affected. 

Our operations rely on numerous external vendors.

We rely on numerous external vendors to provide us with products and services necessary to maintain our day-to-day 

operations. Accordingly, our operations are exposed to risk that these vendors will not perform in accordance with the 

41

contracted arrangements under service level agreements. The failure of an external vendor to perform in accordance with the 
contracted arrangements under service level agreements because of changes in the vendor's organizational structure, financial 
condition, support for existing products and services or strategic focus or for any other reason, could be disruptive to our 
operations, which in turn could have a material negative impact on our financial condition and results of operations. We also 
could be adversely affected to the extent that such an agreement is not renewed by the third-party vendor, or is renewed on 
terms less favorable to us. Our Vendor Management program helps mitigate risks and is structured to minimize the cost and 
time required to replace a vendor in the event of a failure or the vendor's inability to meet service level agreements.

Our board of directors relies to a large degree on management and outside consultants in overseeing cybersecurity risk 
management.

The Association has a standing Technology Steering Committee, consisting of several senior managers (CFO, CIO, CSO, 
CXO, and CRO/ISO). The Committee meets quarterly, or more frequently if needed, and reports to the Board of Directors after 
each meeting through Committee minutes. The Association also engages outside consultants to support its cybersecurity efforts. 
The directors of the Association do not have significant experience in cybersecurity risk management in other business entities 
comparable to the Association and rely on the Information Security Officer (ISO) and Chief Information Officer (CIO) for 
cybersecurity guidance.

Our funding sources may prove insufficient to replace deposits at maturity and support our future growth. A lack of 
liquidity could adversely affect our financial condition and results of operations and result in regulatory limits being 
placed on us.

We must maintain funds to respond to the needs of depositors and borrowers. As a part of our liquidity management, we 

use a number of funding sources in addition to core deposit growth and repayments and maturities of loans and investments. 
These sources may include FHLB advances, federal funds purchased, and brokered certificates of deposits. While we 
emphasize the generation of low-cost core deposits as a source of funding, there is strong competition for such deposits in our 
market area. Additionally, deposit balances can decrease if customers perceive alternative investments as providing a better 
risk/return trade-off. Adverse operating results or changes in industry conditions could lead to difficulty or an inability to access 
these additional funding sources. Our financial flexibility will be severely constrained if we are unable to maintain our access to 
funding or if adequate financing is not available to accommodate future growth at acceptable interest rates.

Further, if we are required to rely more heavily on more expensive funding sources to support liquidity and future growth, 
our revenues may not increase proportionately to cover our increased costs. In this case, our operating margins and profitability 
would be adversely affected. Alternatively, we may need to sell a portion or our investment and/or loan portfolio in order to 
raise funds, which, depending upon market conditions, could result in us realizing a loss on the sale of such assets.

A lack of liquidity could also attract increased regulatory scrutiny and potential restraints imposed on us by regulators. 
Depending on the capitalization status and regulatory treatment of depository institutions, including whether an institution is 
subject to a supervisory prompt corrective action directive, certain additional regulatory restrictions and prohibitions may apply, 
including restrictions on growth, restrictions on interest rates paid on deposits, restrictions or prohibitions on payment of 
dividends, and restrictions on the acceptance of brokered deposits.

Risk Related to Our Corporate Structure

Our sources of funds are limited because of our holding company structure.

The Company is a separate legal entity from its subsidiaries and does not have significant operations of its own. 
Dividends from the Association provide a significant source of cash for the Company. The availability of dividends from the 
Association is limited by various statutes and regulations. Under these statutes and regulations, the Association is not permitted 
to pay dividends on its capital stock to the Company, its sole stockholder, if the dividend would reduce the stockholders' equity 
of the Association below the amount of the liquidation account established in connection with the mutual-to-stock conversion. 
Federal savings associations may pay dividends without the approval of its primary federal regulator only if they meet 
applicable regulatory capital requirements before and after the payment of the dividends and total dividends do not exceed net 
income to date over the calendar year plus its retained net income over the preceding two years. If in the future, the Company 
utilizes its available cash and the Association is unable to pay dividends to the Company, the Company may not have sufficient 
funds to pay dividends or fund stock repurchases.

Restrictions on our ability to pay dividends to stockholders could adversely affect the value of our common stock.

The value of the Company’s common stock is significantly affected by our ability to pay dividends to our public 

stockholders. The Company’s ability to pay dividends to our stockholders is subject to the availability of cash at the Company, 

42

which is dependent on the Association having sufficient earnings to make capital distributions to the Company. Moreover, our 
ability to pay dividends, and the amount of such dividends, is affected by the ability of Third Federal Savings, MHC, our 
mutual holding company, to waive the receipt of dividends declared by the Company.

Federal regulations require Third Federal Savings, MHC, to notify the FRS of any proposed waiver of its receipt of 
dividends from the Company. In August 2011, the FRS issued an interim final rule pursuant to the DFA, providing that the FRS 
“may not” object to dividend waivers by grandfathered mutual holding companies, such as Third Federal Savings, MHC, under 
standards substantially similar to those previously required by the OTS. However, the interim final rule added a requirement 
that a majority of the mutual holding company’s members eligible to vote must approve a dividend waiver by a mutual holding 
company within twelve months prior to the declaration of the dividend being waived. As part of its rule making process, the 
FRS is reviewing comments on the interim final rule and there can be no assurance that the final rule will not require such a 
member vote. Third Federal Savings, MHC, has received the approval of its members in 10 separate meetings (held in either 
July or August of each year from 2014 through 2023) to waive the receipt of dividends for a twelve-month period, and the FRS 
has “non-objected” to Third Federal Savings, MHC’s waiver each time. However, future approvals of members and non-
objections from the FRS are not assured and if not obtained, the discontinuance of dividend payments would adversely affect 
the value of our common stock.

Public stockholders own a minority of the outstanding shares of our common stock and are not able to exercise voting 
control over most matters put to a vote of stockholders.

Third Federal Savings, MHC, as our majority shareholder, is able to control the outcome of virtually all matters presented 

to our shareholders for their approval, including any proposal to acquire us. The same directors and officers who manage the 
Association also manage the Company and Third Federal Savings, MHC. The board of directors of Third Federal Savings, 
MHC must ensure that the interests of depositors of the Association (as members of Third Federal Savings, MHC) are 
represented and considered in matters put to a vote of stockholders of the Company. Therefore, Third Federal Savings, MHC, 
may take action that the public stockholders believe to be contrary to their interests. For example, Third Federal Savings, MHC, 
may exercise its voting control to defeat a stockholder nominee for election to the board of directors of the Company. 
Additionally, Third Federal Savings, MHC, may prevent the sale of control or merger of the Company or its subsidiaries, or a 
second-step conversion of Third Federal Savings, MHC, even if such a transaction were favored by a majority of the public 
shareholders of the Company.

Risks Related to Accounting Matters

Changes in management’s estimates and assumptions may have a material impact on our consolidated financial 
statements and on our financial condition and/or operating results.

In preparing periodic reports we are required to file under the Securities Exchange Act of 1934, including our 
consolidated financial statements, our management is and will be required under applicable rules and regulations to make 
estimates and assumptions as of a specified date. These estimates and assumptions are based on management’s best estimates 
and experience as of that date and are subject to substantial risk and uncertainty. Materially different results may occur as 
circumstances change and additional information becomes known. Areas requiring significant estimates and assumptions by 
management include our evaluation of the adequacy of our allowance for credit losses and the determination of pension 
obligations.

Changes in accounting standards could affect reported earnings. 

The bodies responsible for establishing accounting standards, including the Financial Accounting Standards Board, the 
Securities and Exchange Commission and other regulatory bodies, periodically change the financial accounting and reporting 
guidance that governs the preparation of our financial statements. These changes can be hard to predict and can materially 
impact how we record and report our financial condition and results of operations. In some cases, we could be required to apply 
new or revised guidance retroactively. 

Other Risks Related to Our Business

Hurricanes or other adverse weather events could negatively affect the economy in our Florida market area or cause 
disruptions to our branch office locations, which could have an adverse effect on our business or results of operations.

A significant portion of our branch operations are conducted in Florida, a geographic region with coastal areas that are 
susceptible to hurricanes and tropical storms. Such weather events can disrupt our operations, result in damage to our branch 
office locations and negatively affect the local economy in which we operate. We cannot predict whether or to what extent 
damage caused by future hurricanes or tropical storms will affect our operations or the economy in our market area, but such 

43

weather events could result in fewer loan originations and greater delinquencies, foreclosures or loan losses. These, and other 
negative effects of future hurricanes or tropical storms may adversely affect our business or results of operations.

We are subject to environmental liability risk associated with lending activities or properties we own.

A significant portion of our loan portfolio is secured by real estate, and we could become subject to environmental 
liabilities with respect to one or more of these properties, or with respect to properties that we own in operating our business. 
During the ordinary course of business, we may foreclose on and take title to properties securing defaulted loans. In doing so, 
there is a risk that hazardous or toxic substances could be found on these properties. If hazardous conditions or toxic substances 
are found on these properties, we may be liable for remediation costs, as well as for personal injury and property damage, civil 
fines and criminal penalties regardless of when the hazardous conditions or toxic substances first affected any particular 
property. Environmental laws may require us to incur substantial expenses to address unknown liabilities and may materially 
reduce the affected property’s value or limit our ability to use or sell the affected property. In addition, future laws or more 
stringent interpretations or enforcement policies with respect to existing laws may increase our exposure to environmental 
liability. Our policies, which require us to perform an environmental review before initiating any foreclosure action on non-
residential real property, may not be sufficient to detect all potential environmental hazards. The remediation costs and any 
other financial liabilities associated with an environmental hazard could have a material adverse effect on us.

Societal responses to climate change could adversely affect our business and performance, including indirectly through 
impacts on our customers.

Concerns over the long-term impacts of climate change have led and will continue to lead to governmental efforts around 
the world to mitigate those impacts. Consumers and businesses also may change their behavior on their own as a result of these 
concerns. We and our customers will need to respond to new laws and regulations, as well as consumer and business 
preferences resulting from climate change concerns. We and our customers may face cost increases, asset value reductions, 
operating process changes, and the like. The impact on our customers will likely vary depending on their specific attributes, 
including reliance on or role in carbon intensive activities. Among the impacts to us could be a drop in demand for our products 
and services, particularly in certain sectors. In addition, we could face reductions in creditworthiness on the part of some 
customers or in the value of assets securing loans. Our efforts to take these risks into account in making lending and other 
decisions, including increasing our business with climate-friendly companies, may not be effective in protecting us from the 
negative impact of new laws and regulations or changes in consumer or business behavior.

Our ability to maintain our reputation is critical to the success of our business, and the failure to do so may materially 
adversely affect our performance.

Our reputation is one of the most valuable components of our business and is critical to our success. The ability to attract 

and retain customers, investors, employees and advisors may depend upon external perceptions of the Company. Damage to the 
Company's reputation could cause significant harm to our business and prospects and may arise from numerous sources, 
including litigation or regulatory actions, failing to deliver minimum standards of service and quality, compliance failures, 
unethical behavior and the misconduct of employees, advisors and counterparties. Adverse developments with respect to the 
financial services industry may also, by association, negatively impact the Company's reputation or result in greater regulatory 
or legislative scrutiny or litigation against the Company.

Furthermore, shareholders, customers and other stakeholders have begun to consider how corporations are addressing 

ESG issues. Governments, investors, customers and the general public are increasingly focused on ESG practices and 
disclosures, and views about ESG are diverse and rapidly changing. These shifts in investing priorities may result in adverse 
effects on the trading price of the Company’s common stock if investors determine that the Company has not made sufficient 
progress on ESG matters. We could also face potential negative ESG-related publicity in traditional media or social media if 
shareholders or other stakeholders determine that we have not adequately considered or addressed ESG matters. If the 
Company, or our relationships with certain customers, vendors or suppliers, became the subject of negative publicity, our 
ability to attract and retain customers and employees, and our financial condition and results of operations, could be adversely 
impacted.

A protracted government shutdown may result in reduced loan originations and related gains on sales and could 
negatively affect our financial condition and results of operations.

During any protracted federal government shutdown, we may not be able to close certain loans and we may not be able to 

recognize non-interest income on the sale of loans. Some of the loans we originate are sold directly to government agencies, 
and some of these sales may be unable to be consummated during a shutdown. In addition, we believe that some borrowers may 
decide not to proceed with their home purchase and not close on their loans, which would result in a permanent loss of the 
related non-interest income. A federal government shutdown could also result in reduced income for government employees or 

44

employees of companies that engage in business with the federal government, which could result in greater loan delinquencies, 
increased in our non-performing, criticized, and classified assets, and a decline in demand for our products and services.

Item 1B.

Unresolved Staff Comments

None.

Item 2.

Properties

We operate from our main office in Cleveland, Ohio, our 37 full-service branch offices located in Ohio and Florida and 

our four loan production offices located in Ohio. Our branch offices are located in the Ohio counties of Cuyahoga, Lake, 
Lorain, Medina and Summit and in the Florida counties of Broward, Collier, Hillsborough, Lee, Palm Beach, Pasco, Pinellas 
and Sarasota. Our loan production offices are located in the Ohio counties of Butler, Delaware and Hamilton. The Company 
owns the building in which its home office and executive offices are located, and six other office locations. The net book value 
of our land, premises, equipment and software was $34.7 million at September 30, 2023, a $177 thousand increase from 
September 30, 2022 due to a $2.0 million increase in DP equipment and a $479 thousand increase in building improvements. 
These increases were primarily offset by depreciation. 

Item 3.

Legal Proceedings

The Company and its subsidiaries are subject to various legal actions arising in the normal course of business. In the 
opinion of management, the resolution of these legal actions is not expected to have a material adverse effect on the Company’s 
consolidated financial condition, results of operation, or statements of cash flows.

Item 4.

Mine Safety Disclosures

Not applicable.

PART II

Item 5.

Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity 
Securities

Our common stock is listed and traded on the NASDAQ Global Select Market under the symbol “TFSL”. As of 
November 14, 2023, we had 6,044 shareholders of record, which does not include persons or entities holding shares in 
“nominee” or “street” name through brokerage firms. 

Through September 30, 2010, Third Federal Savings, MHC, waived its right to receive dividends. The waivers complied 
with regulatory authorizations (in the form of non-objection) obtained by Third Federal Savings, MHC. Any requests for future 
regulatory authorizations to waive receipts of dividends will be submitted to the FRS. Please refer to the preceding discussion 
of dividend waivers presented in Part I, Item 1. Business-SUPERVISION AND REGULATION-Holding Company Regulation-
Waivers of Dividends by Third Federal Savings, MHC. Regulatory non-objection is subject to periodic regulatory review and 
no assurances can be given regarding future regulatory non-objection. In addition, interim final rules issued by the FRS in 2011 
require that a majority of the mutual holding company's members eligible to vote must approve a dividend waiver by a mutual 
holding company within 12 months prior to the declaration of the dividend being waived. There can be no assurance that a final 
rule will not require such a member vote.

At a special meeting of members of Third Federal Savings, MHC, the members (depositors and certain loan customers of 

the Association) voted to approve Third Federal Savings, MHC's proposed waiver of dividends aggregating up to $1.13 per 
share on the common stock of the Company for the 12 months following the special meeting of members held on July 11, 2023. 
The members approved the waiver by casting 60% of the eligible votes, with 97% of the votes cast, or 58% of the total eligible 
votes, in favor of the waiver. Third Federal Savings, MHC is the 81% majority shareholder of the Company. 

Following the receipt of the members’ approval at the July 11, 2023 special meeting, Third Federal Savings, MHC filed a 

notice with, and subsequently received the non-objection of, the FRB-Cleveland for the proposed dividend waivers. 

45

In the table and graph that follow, we have provided summary information regarding the performance of the cumulative 
total return of our common stock from September 30, 2018 through September 30, 2023, relative to the cumulative total return 
on stocks included in the S&P U.S. BMI Banks Index, KBW NASDAQ Bank Index and NASDAQ Composite, in each case for 
the same period. The cumulative return data is presented in dollars, based on starting investments of $100 and assuming the 
reinvestment of dividends.

Index (with base price at 9/30/2018)

9/30/2018

9/30/2019

9/30/2020

9/30/2021

9/30/2022

9/30/2023

Measurement Date

TFS Financial Corporation

S&P U.S. BMI Banks Index
KBW NASDAQ Bank Index

NASDAQ Composite Index

Source: S&P Global Market Intelligence

  100.00 

  127.48 

  110.47 

  151.61 

  111.00 

  110.02 

  100.00 
  100.00 

  100.32 
98.25 

73.65 
74.43 

  134.01 
  136.50 

  102.95 
  103.11 

99.73 
87.45 

  100.00 

  100.52 

  141.70 

  184.58 

  136.12 

  171.65 

We did not sell any equity securities during the fiscal year ended September 30, 2023.

We did not purchase any stock during the quarter ended September 30, 2023. On October 27, 2016, the Company 
announced that the Board of Directors approved the Company's eighth stock repurchase program, which authorizes the 
repurchase of up to 10,000,000 shares of the Company's outstanding common stock. Purchases under the program will be on an 
ongoing basis and subject to the availability of stock, general market conditions, the trading price of the stock, alternative uses 
of capital, and our financial performance. Repurchased shares will be held as treasury stock and be available for general 
corporate use. For the fiscal year ended September 30, 2023, stock repurchases totaled 361,869 shares at an average price per 
share of $13.82. The program has 5,191,951 shares yet to be purchased as of September 30, 2023. The program has no 
expiration date. 

46

Period EndingIndex ValueTotal Return PerformanceTFS Financial CorporationS&P U.S. BMI Banks IndexKBW NASDAQ Bank IndexNASDAQ Composite Index09/30/1809/30/1909/30/2009/30/2109/30/2209/30/235075100125150175200 
 
 
 
 
 
Item 6.

[Reserved]

Item 7.

Management’s Discussion and Analysis of Financial Condition and Results of Operations

Overview

Our business strategy is to operate as a well-capitalized and profitable financial institution dedicated to providing 

exceptional personal service to our customers. 

Since being organized in 1938, we grew to become, at the time of our initial public offering of stock in April 2007, the 

nation’s largest mutually-owned savings and loan association based on total assets. We credit our success to our continued 
emphasis on our primary values: “Love, Trust, Respect, and a Commitment to Excellence, along with Having Fun.” Our values 
are reflected in the design and pricing of our loan and deposit products, as described below. Our values are further reflected in a 
long-term revitalization program encompassing the three-mile corridor of the Broadway-Slavic Village neighborhood in 
Cleveland, Ohio where our main office was established and continues to be located and where the educational programs we 
have established and/or support are located. We intend to continue to adhere to our primary values and to support our customers 
and the communities in which we operate, as we pursue our mission to help people achieve the dream of home ownership and 
financial security while creating value for our customers, our communities, our associates and our shareholders.

The bank failures of three large domestic regional banks during the first half of 2023 negatively impacted consumer 
confidence and increased stress across the banking sector. The unprecedented implications of 2022 and 2023 fiscal policy 
coupled with geopolitics impacting energy markets and supply-chain constraints from global shutdowns culminated into high 
levels of inflation. The subsequent restrictive monetary policy approach has resulted in a heightened exposure of certain 
banking industry practices. Taking all of this into consideration, we remain confident that our business model and strategic 
approach remain appropriate. Specifically, (1) our capital ratios remain a primary source of financial strength; (2) our core 
deposits remain stable and the majority of our deposit accounts fall within FDIC insurance limits; (3) we maintain adequate 
access to contingent sources of liquidity; and (4) our risk management practices around an array of financial disciplines are 
robust and commensurate to an institution of our size and complexity.

The following tables present select financial data of the Company for the five most recent fiscal years.

Selected Financial Condition Data:

Total assets
Cash and cash equivalents

Investment securities - available for sale

Loans held for sale

Loans, net

Bank owned life insurance
Prepaid expenses and other assets
Deposits
Borrowed funds
Shareholders’ equity

2023

2022

At September 30,
2021

(In thousands)

2020

2019

$ 16,917,979  $ 15,789,879  $ 14,057,450  $ 14,642,221  $ 14,542,356 

466,746 

508,324 

3,260 

369,564 

457,908 

9,661 

488,326 

421,783 

8,848 

498,033 

453,438 

36,871 

275,143 

547,864 

3,666 

  15,165,747 
312,072 
117,270 
  9,449,820 
  5,273,637 
  1,927,361 

  14,257,067 
304,040 
95,428 
  8,921,017 
  4,793,221 
  1,844,339 

  12,509,035 
297,332 
91,586 
  8,993,605 
  3,091,815 
  1,732,280 

  13,103,062 
222,919 
104,832 
  9,225,554 
  3,521,745 
  1,671,853 

  13,195,745 
217,481 
87,957 
  8,766,384 
  3,902,981 
  1,696,754 

47

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Selected Operating Data:
Interest income

Interest expense

Net interest income

2023

For the Years Ended September 30,
2020
2021
2022

(In thousands, except per share amounts)

2019

$ 

611,919  $ 

409,333  $ 

389,351  $ 

455,298  $ 

482,087 

328,352 
283,567 

141,937 
267,396 

157,721 
231,630 

213,030 
242,268 

216,666 
265,421 

Provision (release) for credit losses on loans

(1,500)   

1,000 

(9,000)   

3,000 

(10,000) 

Net interest income after provision (release) 
for credit losses on loans

Non-interest income

Non-interest expenses
Earnings before income tax

Income tax expense
Net earnings after income tax expense

Earnings per share

Basic

Diluted

Cash dividends declared per share

285,067 
21,429 

213,129 
93,367 

266,396 
23,804 

198,146 
92,054 

240,630 
55,299 

195,835 
100,094 

239,268 
53,251 

192,274 
100,245 

18,117 
75,250  $ 

17,489 
74,565  $ 

19,087 
81,007  $ 

16,928 
83,317  $ 

275,421 
20,464 

193,673 
102,212 

21,975 
80,237 

0.27  $ 

0.26  $ 

1.13  $ 

0.26  $ 

0.26  $ 

1.13  $ 

0.29  $ 

0.29  $ 

1.12  $ 

0.30  $ 

0.29  $ 

1.11  $ 

0.29 

0.28 

1.02 

$ 

$ 

$ 

$ 

48

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
At or For The Years Ended September 30,
2021

2020

2022

2023

2019

Selected Financial Ratios and Other Data:
Performance Ratios:

  Return on average assets
  Return on average equity
  Interest rate spread(1)

  Net interest margin(2)
  Efficiency ratio(3)

  Non-interest expense to average total assets
  Average interest-earning assets to average interest-bearing  
  liabilities
Asset Quality Ratios:

  Non-performing assets as a percent of total assets
  Non-accruing loans as a percent of total loans
  Allowance for credit losses on loans as a percent of 
  non-accruing loans
  Allowance for credit losses on loans as a percent of total loans

Capital Ratios:

Association

 0.46 %
 4.00 %
 1.57 %

 0.51 %
 4.14 %
 1.75 %

 0.56 %
 4.77 %
 1.52 %

 0.56 %
 4.88 %
 1.52 %

 0.56 %
 4.58 %
 1.73 %

 1.80 %
 1.92 %
 1.66 %
 69.88 %  68.04 %  68.25 %  65.06 %  67.75 %

 1.88 %

 1.69 %

 1.31 %

 1.34 %

 1.35 %

 1.29 %

 1.36 %

 111.36 %  112.42 %  111.92 %  111.41 %  112.28 %

 0.20 %
 0.21 %

 0.23 %
 0.25 %

 0.32 %
 0.35 %

 0.37 %
 0.41 %

 0.50 %
 0.54 %

 242.26 %  204.73 %  145.96 %  87.95 %  54.60 %
 0.29 %

 0.51 %

 0.51 %

 0.51 %

 0.36 %

Total capital to risk-weighted assets(4)

 17.87 %  18.84 %  21.00 %  19.96 %  19.56 %

Tier 1 (leverage) capital to net average assets(4)

 9.82 %  10.33 %  11.15 %  10.39 %  10.54 %

       Tier 1 capital to risk-weighted assets(4)

 17.15 %  18.25 %  20.43 %  19.37 %  19.07 %

       Common equity tier 1 capital to risk-weighted assets(4)

 17.15 %  18.25 %  20.43 %  19.37 %  19.07 %

TFS Financial Corporation

Total capital to risk-weighted assets(4)

 19.85 %  21.18 %  23.75 %  22.71 %  22.22 %

Tier 1 (leverage) capital to net average assets(4)

 10.96 %  11.66 %  12.65 %  11.88 %  12.05 %

       Tier 1 capital to risk-weighted assets(4)

 19.13 %  20.59 %  23.18 %  22.13 %  21.73 %

       Common equity tier 1 capital to risk-weighted assets(4)

 19.13 %  20.59 %  23.18 %  22.13 %  21.73 %

Average equity to average total assets

 11.58 %  12.23 %  11.72 %  11.50 %  12.30 %

Other Data:

Association:

Number of full service offices

Loan production offices

______________________

37 

4 

37 

5 

37 

7 

37 

7 

37 

8 

(1) Represents the difference between the weighted-average yield on interest-earning assets and the weighted-average cost of interest-

bearing liabilities for the year.

(2) The net interest margin represents net interest income as a percent of average interest-earning assets for the year.

(3) The efficiency ratio represents non-interest expense divided by the sum of net interest income and non-interest income.

(4)

In April 2020, the Simplifications to the Capital Rule ("Rule") was adopted, which simplified certain aspects of the capital rule under 
Basel III. The impact of the Rule was not material to previously reported regulatory capital ratios. 

Management believes that the following matters are those most critical to our success: (1) controlling our interest rate risk 

exposure; (2) monitoring and limiting our credit risk; (3) maintaining access to adequate liquidity and diverse funding sources 
to support our growth; and (4) monitoring and controlling our operating expenses. 

Controlling Our Interest Rate Risk Exposure. Historically, our greatest risk has been our exposure to changes in interest 

rates. When we hold longer-term, fixed-rate assets, funded by liabilities with shorter-term re-pricing characteristics, we are 
exposed to potentially adverse impacts from changing interest rates, and most notably rising interest rates. Generally, and 
particularly over extended periods of time that encompass full economic cycles, interest rates associated with longer-term 

49

 
 
 
 
 
 
 
 
 
 
 
 
assets, like fixed-rate mortgages, have been higher than interest rates associated with shorter-term funding sources, like 
deposits. This difference has been an important component of our net interest income and is fundamental to our operations. 

A challenge to our business model occurs when there is a rapid and substantial increase in short-term rates or there is an 

extended inverted yield curve, which have both occurred over recent periods. This economic environment has resulted in a 
decrease in our net interest margin.

To mitigate our interest rate risk in general and to address the current rate environment specifically, we utilize a variety of 

strategies that include:

• Maintaining regulatory capital in excess of levels required to be considered well capitalized; 
• Promoting adjustable-rate loans and shorter-term fixed-rate loans; 
• Marketing home equity lines of credit, which carry an adjustable rate of interest, indexed to the prime rate; 
• Opportunistically extending the duration of our funding sources;
• Utilizing interest rate swaps to convert short-term FHLB advances and brokered certificates of deposit into long-term, 

fixed-rate borrowings; and

• Selectively selling a portion of our long-term, fixed-rate mortgage loans in the secondary market.

Levels of Regulatory Capital

At September 30, 2023, the Company’s Tier 1 (leverage) capital totaled $1.83 billion, or 10.96% of net average assets and 

19.13% of risk-weighted assets, while the Association’s Tier 1 (leverage) capital totaled $1.64 billion, or 9.82% of net average 
assets and 17.15% of risk-weighted assets. Each of these measures is in excess of the requirements currently in effect for the 
Association for designation as “well capitalized” under regulatory prompt corrective action provisions, which set minimum 
levels of 5.00% of net average assets and 8.00% of risk-weighted assets. Beginning this fiscal year, the Company entered into 
the final three years of the five-year transitional period, as provided by a final rule, after CECL was adopted in fiscal year 2021. 
Refer to the Liquidity and Capital Resources section of this Item 7 for additional discussion regarding regulatory capital 
requirements.

Promotion of Adjustable-Rate Loans and Shorter-Term, Fixed-Rate Loans

We offer our "Smart Rate" adjustable-rate mortgage loan, which provides us with improved interest rate risk 

characteristics when compared to a 30-year, fixed-rate mortgage loan. 

We also offer a 10-year, fully amortizing fixed-rate, first mortgage loan. The 10-year, fixed-rate loan has a more desirable 

interest rate risk profile when compared to loans with fixed-rate terms of 15 to 30 years and can help to more effectively 
manage interest rate risk exposure, yet provides our borrowers with the certainty of a fixed interest rate throughout the life of 
the obligation.

The following tables set forth our first mortgage loan production and balances segregated by loan structure at origination. 

For the Years Ended September 30,

2023

2022

Amount

Percent

Amount

Percent

First Mortgage Loan Originations and Purchases:

(Dollars in thousands)

ARM (all Smart Rate) production
Fixed-rate production:

    Terms less than or equal to 10 years
    Terms greater than 10 years
        Total fixed-rate production

$ 

624,773 

 33.7 % $  1,029,156 

 28.2 %

34,710 

1,195,562 

1,230,272 

 1.9 

 64.4 

 66.3 

470,806 

2,146,021 

2,616,827 

 12.9 

 58.9 

 71.8 

Total First Mortgage Loan Originations and Purchases:

$  1,855,045 

 100.0 % $  3,645,983 

 100.0 %

50

 
 
 
 
 
 
September 30, 2023

September 30, 2022

Amount

Percent

Amount

Percent

Balances of First Mortgage Loans Held For Investment:

(Dollars in thousands)

ARM (primarily Smart Rate) Loans

Fixed-rate Loans:

    Terms less than or equal to 10 years

    Terms greater than 10 years
        Total fixed-rate loans

$  4,760,843 

 39.2 % $  4,668,089 

 40.3 %

1,088,048 

6,275,775 

7,363,823 

 9.0 

 51.8 

 60.8 

1,350,436 

5,574,589 

6,925,025 

 11.6 

 48.1 

 59.7 

Total First Mortgage Loans Held For Investment:

$  12,124,666 

 100.0 % $  11,593,114 

 100.0 %

The following table sets forth the balances as of September 30, 2023 for all ARM loans segregated by the next scheduled 

interest rate reset date.

During the Fiscal Years Ending September 30,

(in thousands)

Current Balance of ARM Loans Scheduled for 
Interest Rate Reset

2024

2025

2026

2027

2028

2029

     Total

$381,797

699,104 

1,464,792 

1,650,442 

510,582 

54,126 

$4,760,843

At September 30, 2023 and September 30, 2022, mortgage loans held for sale, all of which were long-term, fixed-rate first 

mortgage loans and all of which were held for sale to Fannie Mae, totaled $3.3 million and $9.7 million, respectively.

51

 
 
 
 
 
 
 
 
 
 
 
Loan Portfolio Yield

The following tables set forth the principal balance and interest yield as of September 30, 2023 for the portfolio of loans 

held for investment, by type of loan, structure and geographic location.

Total Loans:
Fixed-Rate

      Terms less than or equal to 10 years
      Terms greater than 10 years

Total Fixed-Rate loans

ARMs 
Home Equity Loans and Lines of Credit
Construction and Other loans

Total Loans Receivable

Residential Mortgage Loans 

Ohio

Florida

Other

     Total Residential Mortgage Loans 

Home Equity Loans and Lines of Credit

Ohio

Florida

California

Other

     Total Home Equity Loans and Lines of Credit

Construction and Other loans
Total Loans Receivable

Marketing of Home Equity Lines of Credit

September 30, 2023

Balance

Percent

Yield

(Dollars in thousands)

$  1,088,048 
6,275,775 

 7.2 %
 41.3 

7,363,823 

 48.5 

4,760,843 
3,030,526 
52,817 

 31.3 
 19.9 
 0.3 

$  15,208,009 

 100.0 %

 2.67 %
 3.85 %

 3.68 %

 3.11 %
 7.39 %
 5.11 %

 4.25 %

September 30, 2023

Balance

Fixed-Rate 
Balance

Percent

Yield

(Dollars in thousands)

$ 

6,938,036  $ 

5,322,695 

 45.6 %

2,137,804 

3,048,826 
12,124,666 

1,032,002 

1,009,126 
7,363,823 

88,340 

68,801 

47,129 

43,231 

773,324 

666,517 

513,904 

1,076,781 

3,030,526 

52,817 

$  15,208,009  $ 

247,501 

 20.0 

52,817 
7,664,141 

 0.3 
 100.0 %

 14.1 

 20.0 
 79.7 

 5.1 

 4.4 

 3.4 

 7.1 

 3.65 %

 3.29 %

 3.15 %
 3.46 %

 7.33 %

 7.31 %

 7.34 %

 7.52 %

 7.39 %

 5.11 %
 4.25 %

We actively market home equity lines of credit, which carry an adjustable rate of interest indexed to the prime rate which 

provides interest rate sensitivity to that portion of our assets and is a meaningful strategy to manage our interest rate risk profile. 
Increasing our investments in loans with variable rates of interest help to better match the maturities and interest rates of our 
assets and liabilities, thereby reducing the exposure of our net interest income to changes in market interest rates. We strive to 
grow the home equity line of credit portfolio through offering competitive rates, marketing efforts, and by utilizing partners to 
attract more home equity line of credit customers. At September 30, 2023, the principal balance of home equity lines of credit 
totaled $2.63 billion. Our home equity lending is discussed in the preceding Lending Activities section of Item 1. Business in 
Part I. THIRD FEDERAL SAVINGS AND LOAN ASSOCIATION OF CLEVELAND. 

Extending the Duration of Funding Sources

As a complement to our strategies to shorten the duration of our interest-earning assets, as described above, we also seek 

to lengthen the duration of our interest-bearing funding sources. These efforts include monitoring the relative costs of 
alternative funding sources such as retail certificates of deposit, brokered certificates of deposit, longer-term (e.g. four to six 

52

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
years) fixed-rate advances from the FHLB of Cincinnati, and shorter-term (e.g. three months) funding, the durations of which 
are extended by correlated interest rate exchange contracts ("swap"). All of our swaps are subject to collateral pledges and 
require specific structural features to qualify for hedge accounting treatment. Hedge accounting treatment directs that periodic 
mark-to-market adjustments be recorded in other comprehensive income (loss) in the equity section of the balance sheet, rather 
than being included in operating results of the income statement. The Association's intent is that any swap to which it may be a 
party will qualify for hedge accounting treatment. 

The Association is a party to interest rate swap agreements. Each of the Association's swap agreements is registered on the 

Chicago Mercantile Exchange and involves the exchange of interest payment amounts based on a notional principal balance. 
No exchange of principal amounts occur and the notional principal amount does not appear on our balance sheet. The 
Association uses swaps to extend the duration of its funding sources. In each of the Association's agreements, interest paid is 
based on a fixed rate of interest throughout the term of each agreement while interest received is based on an interest rate that 
resets and compounds daily over a specified interval (generally three months) throughout the term of each agreement. On the 
initiation date of the swap, the agreed upon exchange interest rates reflect market conditions at that point in time. Swaps 
generally require counterparty collateral pledges that ensure the counterparties' ability to comply with the conditions of the 
agreement. Concurrent with the execution of each swap, the Association enters into a short-term borrowing in an amount equal 
to the notional amount of the swap and with interest rate resets aligned with the reset interval of the swap. Each individual swap 
agreement has been designated as a cash flow hedge of interest rate risk associated with either the Company's variable rate 
borrowings from the FHLB of Cincinnati or brokered CD's. In these challenging economic times with an extended inverted 
yield curve, the Association has found it financially beneficial to increase the use of swaps to lower our borrowing costs and 
extend the duration of our liabilities. For more details, refer to Notes 10. BORROWED FUNDS and 17. DERIVATIVE 
INSTRUMENTS to the unaudited consolidated financial statements. 

Each funding alternative is monitored and evaluated based on its effective interest payment rate, options exercisable by 

the creditor (early withdrawal, right to call, etc.), and collateral requirements. Refer to Notes 10. DEPOSITS and 17. 
BORROWED FUNDS for additional details on balances. The interest payment rate is a function of market influences that are 
specific to the nuances and market competitiveness/breadth of each funding source. Generally, early withdrawal options, 
subject to a fee, are available to our retail CD customers but not to holders of brokered CDs; issuer call options are not provided 
on our advances from the FHLB of Cincinnati; and we are not subject to early termination options with respect to our interest 
rate exchange contracts. Additionally, collateral pledges are not provided with respect to our retail CDs or our brokered CDs, 
but are required for our advances from the FHLB of Cincinnati as well as for our interest rate exchange contracts. We will 
continue to evaluate the structure of our funding sources based on current needs.

Other Interest Rate Risk Management Tools

 We also manage interest rate risk by selectively selling a portion of our long-term, fixed-rate mortgage loans in the 
secondary market. First mortgage loans (primarily fixed-rate, mortgage refinances with terms of 15 years or more and Home 
Ready) are originated under Fannie Mae procedures and are eligible for sale to Fannie Mae either as whole loans or within 
mortgage-backed securities. Currently, certain types of loans (i.e. our Smart Rate adjustable-rate loans, home purchase fixed-
rate loans and 10-year fixed-rate loans) are originated under our legacy procedures, which are not eligible for sale to Fannie 
Mae. We can also manage interest rate risk by selling non-Fannie Mae compliant mortgage loans to private investors, although 
those transactions may be limited to loans that have established payment histories, strong borrower credit profiles and are 
supported by adequate collateral. Additionally, sales to private investors are dependent upon favorable market conditions, 
including motivated buyers, and involve more complicated negotiations and longer settlement timelines. Loan sales are 
discussed in more detail within the Liquidity and Capital Resources section of this Item 7.

During the fiscal year ended September 30, 2023, $77.2 million of agency-compliant, long-term (15 to 30 years), fixed-

rate mortgage loans were sold, or committed to be sold, to Fannie Mae on a servicing retained basis. Of these sold loans, $43.5 
million were originated through Mortgage Passport, and $33.7 million were originated as other agency-compliant first mortgage 
loans. At September 30, 2023, loans that are classified as held for sale total $3.3 million. As of September 30, 2023, we 
serviced $1.93 billion of loans we originated and later sold to investors.

We continue to consider liquidity and balance sheet management, as well as secondary market pricing, in evaluating the 

opportunity to sell loans. Additionally, we are expanding our ability to sell certain fixed-rate loans to Fannie through the use of 
more traditional mortgage banking activities, including a proprietary approach to risk-based pricing and loan-level pricing 
adjustments. This approach is concentrated in markets outside of Ohio and Florida. Some additional startup and marketing costs 
have been incurred, but are not expected to significantly impact our financial results in fiscal year 2023. Loan sales are 
discussed in more detail within the Liquidity and Capital Resources section of this Item 7.

53

Monitoring and Limiting Our Credit Risk. While, historically, we had been successful in limiting our credit risk 

exposure by generally imposing high credit standards with respect to lending, the memory of the 2008 housing market collapse 
and financial crisis is a constant reminder to focus on credit risk. In response to the evolving economic landscape, we 
continuously revise and update our quarterly analysis and evaluation procedures, as needed, for each category of our lending 
with the objective of identifying and recognizing all appropriate credit losses. At September 30, 2023, 90% of our assets 
consisted of residential real estate loans (both “held for sale” and “held for investment”) and home equity loans and lines of 
credit. Our analytic procedures and evaluations include specific reviews of all home equity loans and lines of credit that become 
90 or more days past due, as well as specific reviews of all first mortgage loans that become 180 or more days past due. We 
transfer performing home equity lines of credit subordinate to first mortgages delinquent greater than 90 days to non-accrual 
status. We also charge-off performing loans to collateral value and classify those loans as non-accrual within 60 days of 
notification of all borrowers filing Chapter 7 bankruptcy, that have not reaffirmed or been dismissed, regardless of how long the 
loans have been performing. 

In an effort to align our credit risk exposure with the low risk appetite approved by the Board of Directors, the credit 
eligibility criteria is evaluated to ensure a successful homeowner has the primary source of repayment, followed by a collateral 
position that allows for a secondary source of repayment, if needed. Products that do not result in an effective mix of repayment 
ability are not offered. We use stringent, conservative lending standards for underwriting to reduce our credit risk. For first 
mortgage loans originated or purchased during the current fiscal year, the average credit score was 774, and the average LTV 
was 71% at origination. The delinquency level related to loan originations prior to 2009, compared to originations or purchases 
in 2009 and after, reflect the higher credit standards to which we have subjected all new originations. As of September 30, 
2023, loans originated prior to 2009 had a balance of $276.5 million, of which $5.5 million, or 2.0%, were delinquent, while 
loans originated or purchased in 2009 and after had a balance of $15.0 billion, of which $17.8 million, or 0.1%, were 
delinquent. 

One aspect of our credit risk concern relates to high concentrations of our loans that are secured by residential real estate 
in specific states, particularly Ohio and Florida, where a large portion of our historical lending has occurred. At September 30, 
2023, approximately 57.2% and 17.7% of the combined total of our residential Core and construction loans held for investment 
and approximately 25.5% and 22.0% of our home equity loans and lines of credit were secured by properties in Ohio and 
Florida, respectively. In an effort to moderate the concentration of our credit risk exposure in individual states, we have utilized 
direct mail marketing, our internet site and our customer service call center to extend our lending activities to other attractive 
geographic locations. Currently, in addition to Ohio and Florida, we are actively lending in 23 other states and the District of 
Columbia, and as a result of that activity, the concentration ratios of the combined total of our residential Core and construction 
loans held for investment in Ohio and Florida have trended downward from their September 30, 2010 levels when the 
concentrations were 79.1% in Ohio and 19.0% in Florida. Of the total mortgage loan originations and purchases for the year 
ended September 30, 2023, 25.8% are secured by properties in states other than Ohio or Florida.

Maintaining Access to Adequate Liquidity and Diverse Funding Sources to Support our Growth. For most insured 
depositories, customer and community confidence are critical to their ability to maintain access to adequate liquidity and to 
conduct business in an orderly manner. We believe that a well capitalized institution is one of the most important factors in 
nurturing customer and community confidence. Accordingly, we plan to manage the pace of our growth in a manner that 
reflects our emphasis on high capital levels. At September 30, 2023, the Association’s ratio of Tier 1 (leverage) capital to net 
average assets (a basic industry measure that deems 5.00% or above to represent a “well capitalized” status) was 9.82%. The 
Association's Tier 1 (leverage) capital ratio at September 30, 2023 included the negative impact of a $40 million cash dividend 
payment that the Association made to the Company, its sole shareholder, in December 2022. Because of its intercompany 
nature, this dividend payment did not impact the Company's consolidated capital ratios. We expect to continue to remain a well 
capitalized institution.

In managing its level of liquidity, the Company monitors available funding sources, which include attracting new 
deposits (including brokered deposits), borrowing from others, the conversion of assets to cash and the generation of funds 
through profitable operations. The Company has traditionally relied on retail deposits as its primary means in meeting its 
funding needs. To attract deposits, we typically offer rates that are competitive with the rates on similar products offered by 
other financial institutions. At September 30, 2023, deposits totaled $9.45 billion (including $1.16 billion of brokered CDs), 
while borrowings totaled $5.27 billion and borrowers’ advances and servicing escrows totaled $154.2 million, combined. In 
evaluating funding sources, we consider many factors, including cost, collateral, duration and optionality, current availability, 
expected sustainability, impact on operations and capital levels.

We preserve the availability of alternative funding sources through various mechanisms. First, by maintaining high capital 

levels, we retain the flexibility to increase our balance sheet size without jeopardizing our capital adequacy. Effectively, this 
permits us to increase the rates that we offer on our deposit products thereby attracting more potential customers. Second, we 
pledge available real estate mortgage loans with the FHLB of Cincinnati and the FRB-Cleveland. At September 30, 2023, the 

54

Association had the ability to borrow a maximum of $6.63 billion from the FHLB of Cincinnati and $126.4 million from the 
FRB-Cleveland Discount Window. As of September 30, 2023, our capacity for additional borrowing from FHLB of Cincinnati 
was $1.38 billion, Third, we have the ability to purchase overnight Fed Funds up to $585.0 million through various 
arrangements with other institutions. Fourth, we invest in high quality marketable securities that exhibit limited market price 
variability and, to the extent that they are not needed as collateral for borrowings, can be sold in the institutional market and 
converted to cash. At September 30, 2023, our investment securities portfolio totaled $508.3 million. Finally, cash flows from 
operating activities have been a regular source of funds. During the fiscal years ended September 30, 2023 and 2022, cash flows 
from operations totaled $90.7 million and $38.9 million, respectively.

Overall, while customer and community confidence can never be assured, the Company believes that our liquidity is 

adequate and that we have adequate access to alternative funding sources.

Monitoring and Controlling Our Operating Expenses. We continue to focus on managing operating expenses. Our ratio 
of non-interest expense to average assets was 1.31% for the fiscal year ended September 30, 2023 and 1.34% for the fiscal year 
ended September 30, 2022. As of September 30, 2023, our average assets per full-time associate and our average deposits per 
full-time associate were $17.1 million and $9.5 million, respectively. We believe that each of these measures compares 
favorably with industry averages. Our relatively high average deposits (exclusive of brokered accounts) held at our branch 
offices ($224.0 million per branch office as of September 30, 2023) contributes to our expense management efforts by limiting 
the overhead costs of serving our customers. We will continue our efforts to control operating expenses as we grow our 
business.

Critical Accounting Policies and Estimates

Critical accounting policies and estimates are defined as those that involve significant judgments and uncertainties, and 
could potentially give rise to materially different results under different assumptions and conditions. We believe that the most 
critical accounting policies and estimates upon which our financial condition and results of operations depend, and which 
involve the most complex subjective decisions or assessments, relate to the allowance for credit losses, income taxes and 
pension benefits. 

Allowance for Credit Losses. The allowance for credit losses is the amount estimated by management as necessary to 

absorb credit losses related to both the loan portfolio and off-balance sheet commitments based on a life of loan methodology. 
The amount of the allowance is based on significant estimates and the ultimate losses may vary from such estimates as more 
information becomes available or conditions change. The methodology for determining the allowance for credit losses is 
considered a critical accounting policy by management due to the high degree of judgment involved, the subjectivity of the 
assumptions used and the potential for changes in the economic environment that could result in changes to the amount of the 
recorded allowance for credit losses. At September 30, 2023, the allowance for credit losses was $102.6 million or 0.67% of 
total loans. An increase or decrease of 10% in the allowance at September 30, 2023 would result in a $10.3 million charge or 
release, respectively, to income before income taxes.

As a substantial percentage of our loan portfolio is collateralized by real estate, appraisals of the underlying value of 

property securing loans are critical in determining the charge-offs for specific loans. Assumptions are instrumental in 
determining the value of properties. Overly optimistic assumptions or negative changes to assumptions could significantly 
affect the valuation of a property securing a loan and the related allowance determined. Management carefully reviews the 
assumptions supporting such appraisals to determine that the resulting values reasonably reflect amounts realizable on the 
related loans.

Management performs a quarterly evaluation of the adequacy of the allowance for credit losses. We consider a variety of 

factors in establishing this estimate including, but not limited to, current economic conditions, delinquency statistics, 
geographic concentrations, economic forecasts and how they correlate to management's view of the future, the adequacy of the 
underlying collateral, the financial strength of the borrower, results of internal loan reviews and other relevant factors. This 
evaluation is inherently subjective as it requires material estimates by management that may be susceptible to significant change 
based on changes in economic and real estate market conditions. Refer to Note 5. LOANS AND ALLOWANCES FOR CREDIT 
LOSSES of the NOTES TO CONSOLIDATED FINANCIAL STATEMENTS and the Lending Activities section of Item 1. 
Business in Part I. for further discussion.

Actual loan losses may be significantly more than the allowances we have established, which would have a materially 

adverse effect on our financial results.

Income Taxes. Accounting for income taxes involves critical accounting policies and estimates due to the subjective 
nature of certain estimates that are involved in the calculation. We use the asset/liability method of accounting for income taxes 
in which deferred tax assets and liabilities are established for the temporary differences between the financial reporting basis 

55

and the tax basis of our assets and liabilities. We must assess the realization of the deferred tax asset and, to the extent that we 
believe that recovery is not likely, a valuation allowance is established. Adjustments to increase or decrease existing valuation 
allowances, if any, are charged or credited, respectively, to income tax expense. At September 30, 2023, no valuation 
allowances were outstanding. Even though we have determined a valuation allowance is not required for deferred tax assets at 
September 30, 2023, there is no guarantee that those assets will be recognizable in the future.

Pension Benefits. The determination of our obligations and expense for pension benefits is dependent upon certain 
assumptions used in calculating such amounts. Key assumptions used in the actuarial valuations include the discount rate and 
expected long-term rate of return on plan assets. Actual results could differ from the assumptions and market driven rates may 
fluctuate. Significant differences in actual experience or significant changes in the assumptions could materially affect future 
pension obligations and expense.

Comparison of Financial Condition at September 30, 2023 and September 30, 2022 

Total assets increased $1.13 billion, or 7.1%, to $16.92 billion at September 30, 2023, from $15.79 billion at 
September 30, 2022. This increase was mainly due to new loan originations exceeding the total of loan sales and principal 
repayments.

Cash and cash equivalents increased $97.1 million, or 26.3%, to $466.7 million at September 30, 2023, from $369.6 
million at September 30, 2022. Cash is managed to maintain the level of liquidity described later in the Liquidity and Capital 
Resources section of the Overview. 

Investment securities, all of which are classified as available for sale, increased $50.4 million, or 11.0%, to $508.3 million 

at September 30, 2023, from $457.9 million at September 30, 2022. Investment securities increased as $144.7 million in 
purchases exceeded the combined effect of $83.6 million in principal repayments, a $9.7 million increase in unrealized losses 
and $1.0 million of premium amortization that occurred during the year ended September 30, 2023. There were no sales of 
investment securities during the year ended September 30, 2023.

Loans held for investment, net of deferred loan fees and allowance for credit losses, increased $908.7 million, or 6.4%, to 
$15.17 billion at September 30, 2023, from $14.26 billion at September 30, 2022, as new originations and additional draws on 
existing accounts exceeded loan sales and repayments. Residential mortgage loans increased $531.6 million, or 4.6%, to $12.12 
billion at September 30, 2023. In addition, there was a $396.6 million increase in the balance of home equity loans and lines of 
credit during the year ended September 30, 2023. During the fiscal year ended September 30, 2023, $624.8 million of three- 
and five-year “Smart Rate” loans were originated while $1.23 billion of 10-, 15-, and 30-year fixed-rate first mortgage loans 
were originated or purchased. Of the total $1.86 billion in first mortgage loans originated and purchased for the fiscal year 
ended September 30, 2023, 11% were refinance transactions and 89% were purchases, while 34% were adjustable-rate 
mortgages and 66% were fixed-rate mortgages. Fixed-rate loans with terms of 10 years or less accounted for 2% of total first 
mortgage loan originations and purchases. During the fiscal year ended September 30, 2023, we completed $77.2 million in 
loan sales to Fannie Mae, which included $43.5 million of loans originated through our Mortgage Passport program and $33.7 
million of agency-compliant first mortgage loans originated through our traditional lending programs.

Commitments originated for home equity lines of credit and equity and bridge loans were $1.70 billion for the year ended 

September 30, 2023, compared to $2.16 billion for the year ended September 30, 2022. At September 30, 2023, pending 
commitments to originate new home equity lines of credit were $64.2 million and equity and bridge loans were $80.9 million. 
Refer to the Controlling Our Interest Rate Risk Exposure section of the Overview for additional information.

The allowance for credit losses was $104.8 million, or 0.69% of total loans receivable, at September 30, 2023, and 
included a $27.5 million liability for unfunded commitments. At September 30, 2022, the allowance for credit losses was $99.9 
million, or 0.70% of total loans receivable and included a $27.0 million liability for unfunded commitments. Refer to Note 5. 
LOANS AND ALLOWANCE FOR CREDIT LOSSES of the NOTES TO CONSOLIDATED FINANCIAL STATEMENTS for 
additional discussion.

The amount of FHLB stock owned increased $34.8 million, or 16.4%, to $247.1 million at September 30, 2023, from 
$212.3 million at September 30, 2022. FHLB stock ownership requirements dictate the amount of stock owned at any given 
time.

Total bank owned life insurance contracts increased $8.0 million, to $312.0 million at September 30, 2023, from $304.0 

million at September 30, 2022, primarily due to changes in cash surrender value.

Deposits increased $528.8 million, or 5.9%, to $9.45 billion at September 30, 2023, from $8.92 billion at September 30, 

2022. The increase in deposits resulted primarily from a $786.7 million increase in CDs, partially offset by a $22.9 million 

56

decrease in savings accounts (consisting of an $135.2 million decrease in money market accounts in the state of Florida and a 
$95.8 million increase in our high yield savings accounts) and a $226.6 million decrease in interest-bearing checking accounts. 
The balance of brokered CDs at September 30, 2023 was $1.16 billion, which is an increase of $587.4 million from the balance 
of $575.2 million at September 30, 2022. Based on FDIC insurance limits by ownership structure, the total uninsured deposits 
were $322.5 million and $366.7 million at September 30, 2023 and September 30, 2022, respectively.

Borrowed funds increased $480.4 million, or 10.0%, to $5.27 billion at September 30, 2023, from $4.79 billion at 

September 30, 2022. The increase was primarily used to fund loan growth. The total balance of borrowed funds at 
September 30, 2023, all from the FHLB, included $592.0 million of overnight advances, $1.51 billion of term advances with a 
weighted average maturity of approximately 2.2 years, and $3.15 billion of short-term advances aligned with interest rate swap 
contracts. Interest rate swaps have been used to extend the duration of short-term borrowings at inception by paying a fixed rate 
of interest and receiving a variable rate. Refer to the Extending the Duration of Funding Sources section of the Overview and 
Part II, Item 7A. Quantitative and Qualitative Disclosures About Market Risk for additional discussion regarding short-term 
borrowings and interest-rate swaps. 

Borrowers' advances for insurance and taxes increased by $7.2 million, or 6%, to $124.4 million at September 30, 2023, 
from $117.2 million at September 30, 2022. This change is consistent with increases in our residential mortgage loan portfolio.

Accrued expenses and other liabilities increased by $28.8 million to $112.9 million at September 30, 2023 from $84.1 
million at September 30, 2022. The increase is primarily due to a $13.2 million deferred tax increase, a $9.3 million increase on 
interest rate swap accruals, a $3.1 million increase in real estate tax payments remitted on behalf of borrowers, and a $4.0 
million increase related to margin requirements on interest rate swaps.

Total shareholders’ equity increased $83.0 million, or 4.5%, to $1.93 billion at September 30, 2023, from $1.84 billion at 

September 30, 2022. Activity reflects $75.3 million of net income in the current year, reduced by dividends of $58.3 million 
and $5.0 million of repurchases of outstanding common stock. Other changes include a $62.1 million net positive change in 
accumulated other comprehensive income, primarily related to changes in market values due to fluctuations in market interest 
rates and maturities of swap contracts, and $9.0 million of positive change related to activity in the Company's stock 
compensation and employee stock ownership plans. During the fiscal year ended September 30, 2023, a total of 361,869 shares 
of our common stock were repurchased at an average cost of $13.82 per share. The Company's eighth stock repurchase program 
allows for a total of 10,000,000 shares to be repurchased, with 5,191,951 shares remaining to be repurchased at September 30, 
2023. As a result of a mutual member vote, Third Federal Savings and Loan Association of Cleveland, MHC ("the MHC"), the 
mutual holding company that owns approximately 81% of the outstanding stock of the Company, was able to waive receipt of 
its share of each dividend paid. Refer to Item 5. Market for Registrant's Common Equity, Related Stockholder Matters and 
Issuer Purchases of Equity Securities for additional details regarding the repurchase of shares of common stock and the 
payment of dividends.

57

Analysis of Net Interest Income

Net interest income represents the difference between the income we earn on our interest-earning assets and the expense 

we pay on our interest-bearing liabilities. Net interest income depends on the volume of interest-earning assets and interest-
bearing liabilities and the rates earned on such assets and the rates paid on such liabilities.

Average balances and yields. The following table sets forth average balances, average yields and costs, and certain other 
information at and for the fiscal years indicated. No tax-equivalent yield adjustments were made, as the effects thereof were not 
material. Average balances are derived from daily average balances. Non-accrual loans are included in the computation of 
average balances, but only cash payments received on those loans during the period presented are reflected in the yield. The 
yields set forth below include the effect of deferred fees, deferred expenses, discounts and premiums that are amortized or 
accreted to interest income or interest expense. 

For the Fiscal Years Ended September 30,

2023

Interest
Income/
Expense

Average
Balance

Yield/
Cost

Average
Balance

2022

Interest
Income/
Expense

Yield/
Cost

Average
Balance

2021

Interest
Income/
Expense

Yield/
Cost

(Dollars in thousands)

Interest-earning assets:
  Interest-earning cash equivalents
  Investment securities

$  356,450 
23,636 

$ 16,826 
  1,123 

4.72% $  384,947 
3,643 
4.75%  

$  3,178 
43 

 0.83 % $  567,035 
— 
 1.18 %  

$ 

673 
— 

  Mortgage-backed securities

464,919 

  13,247 

2.85%  

439,269 

  5,458 

 1.24 %  

428,590 

  3,822 

  Loans (1)
  Federal Home Loan Bank stock

 14,657,265 
233,013 

 565,610 
  15,113 

3.86%  13,258,517 
173,506 
6.49%  

 395,691 
  4,963 

 2.98 %   12,800,542 
155,322 
 2.86 %  

 381,887 
  2,969 

Total interest-earning assets

 15,735,283 

 611,919 

3.89%  14,259,882 

 409,333 

 2.87 %   13,951,489 

 389,351 

Non-interest-earning assets

Total assets

Interest-bearing liabilities:

  Checking accounts

  Savings accounts
  Certificates of deposit

  Borrowed funds

515,123 

$ 16,250,406 

482,501 

$ 14,742,383 

532,786 

$ 14,484,275 

$ 1,093,036 

  6,081 

0.56% $ 1,326,882 

  4,186 

 0.32 % $  1,079,699 

  1,140 

  1,798,663 
  6,123,979 

  24,686 
 143,434 

1.37%   1,859,990 
2.34%   5,826,286 

  4,553 
  68,204 

 0.24 %   1,742,042 
 1.17 %   6,339,412 

  2,992 
  93,187 

  5,114,045 

 154,151 

3.01%   3,671,323 

  64,994 

 1.77 %   3,303,925 

  60,402 

 0.12 %
 — %

 0.89 %

 2.98 %
 1.91 %

 2.79 %

 0.11 %

 0.17 %
 1.47 %

 1.83 %

 1.27 %

Total interest-bearing liabilities

Non-interest-bearing liabilities

Total liabilities

Shareholders’ equity

Total liabilities and 
     shareholders’ equity

Net interest income
Interest rate spread (2)

 14,129,723 
239,387 

 14,369,110 

  1,881,296 

$ 16,250,406 

 328,352 

2.32%  12,684,481 
255,388 

 141,937 

 1.12 %   12,465,078 
321,958 

 157,721 

 12,939,869 

  1,802,514 

$ 14,742,383 

  12,787,036 

  1,697,239 

$ 14,484,275 

$ 283,567 

$ 267,396 

$ 231,630 

 1.57 %

 1.75 %

 1.52 %

Net interest-earning assets (3)

$ 1,605,560 

$ 1,575,401 

$  1,486,411 

Net interest margin (4)
Average interest-earning assets to 
     average interest-bearing liabilities

 1.80 %

 1.88 %

 1.66 %

 111.36 %

 112.42 %

 111.92 %

(1)    Loans include both mortgage loans held for sale and loans held for investment.
(2)

Interest rate spread represents the difference between the yield on average interest-earning assets and the cost of average interest-bearing 
liabilities.

(3) Net interest-earning assets represent total interest-earning assets less total interest-bearing liabilities.
(4) Net interest margin represents net interest income divided by total interest-earning assets.

58

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
Rate/Volume Analysis. The following table presents the effects of changing rates (yields) and volumes (average balances) 

on our net interest income for the fiscal years indicated. The rate column shows the effects attributable to changes in rate 
(changes in rate multiplied by prior volume). The volume column shows the effects attributable to changes in volume (changes 
in volume multiplied by prior rate). The net column represents the sum of the prior columns. For purposes of this table, changes 
attributable to both rate and volume, which cannot be segregated, have been allocated proportionately, based on the changes due 
to rate and the changes due to volume.

Interest-earning assets:

  Interest-earning cash equivalents
  Investment securities

  Mortgage-backed securities
  Loans

  Federal Home Loan Bank stock

Total interest-earning assets

Interest-bearing liabilities:

  Checking accounts

  Savings accounts

  Certificates of deposit

  Borrowed funds

For the Fiscal Years Ended 
September 30, 2023 vs. 2022

For the Fiscal Years Ended 
September 30, 2022 vs. 2021

Increase (Decrease)
Due to

Increase (Decrease)
Due to

Volume

Rate

Net

Volume

Rate

Net

(In thousands)

$ 

(218)  $  13,866  $  13,648 
1,080 
384 
696 

$ 

(143)  $  2,648  $  2,505 
43 
— 

43 

337 
  44,983 

7,452 
  124,936 

7,789 
  169,919 

97 
  13,668 

2,162 

7,988 

  10,150 

381 

1,539 
136 

1,613 

1,636 
  13,804 

1,994 

  47,960 

  154,626 

  202,586 

  14,046 

5,936 

  19,982 

(569)   

2,464 

1,895 

(145)    20,278 

  20,133 

315 

214 

2,731 

1,346 

3,046 

1,560 

3,654 

  71,576 

  75,230 

(7,106)    (17,877)    (24,983) 

  31,978 

  57,179 

  89,157 

6,419 

(1,827)   

4,592 

Total interest-bearing liabilities

  34,918 

  151,497 

  186,415 

(158)    (15,627)    (15,785) 

Net change in net interest income

$  13,042  $  3,129  $  16,171 

$  14,204  $  21,563  $  35,767 

Comparison of Operating Results for the Fiscal Years Ended September 30, 2023 and 2022 

General. Net income of $75.3 million for the year ended September 30, 2023 increased $0.7 million compared to $74.6 
million for the year ended September 30, 2022. The increase was primarily due to an increase in net interest income, offset by 
the combined effect of higher non-interest expenses and lower earnings on non-interest income items.

Interest and Dividend Income. Interest and dividend income increased $202.6 million, or 49%, to $611.9 million during 

the year ended September 30, 2023 compared to $409.3 million during the prior year. Interest income on loans increased $169.9 
million, or 43%, to $565.6 million for the year ended September 30, 2023 compared to $395.7 million for the year ended 
September 30, 2022. This increase was primarily attributed to an 88 basis point increase in yield on loans and a $1.40 billion 
increase in the average balance of loans to $14.66 billion for the current year compared to $13.26 billion during the prior year. 

Interest income on investment securities increased $8.8 million to $14.3 million during the year. The increase was largely 
due to mortgage-backed securities, which increased $7.7 million, or 140%, to $13.2 million during the current year compared to 
$5.5 million during the year ended September 30, 2022. This increase was attributed to a 161 basis point increase in the average 
yield on mortgage-backed securities, combined with a $25.6 million increase in the average balance of mortgage-backed 
securities to $464.9 million for the current year compared to $439.3 million during the prior year. 

Interest Expense. Interest expense increased $186.5 million, or 131%, to $328.4 million during the current year compared 

to $141.9 million during the year ended September 30, 2022. The increase primarily resulted from an increase in interest 
expense on deposits and borrowed funds.

Interest expense on CDs increased $75.2 million, or 110%, to $143.4 million during the year ended September 30, 2023 

compared to $68.2 million during the year ended September 30, 2022. The increase was attributed primarily to a 117 basis point 
increase in the average rate paid on CDs to 2.34% during the current year from 1.17% during the prior year. Additionally, there 
was a $297.7 million, or 5%, increase in the average balance of CDs to $6.12 billion from $5.83 billion during the prior year. 
Interest expense on savings and checking accounts increased $20.1 million and $1.9 million, respectively, to $24.7 million and 
$6.1 million during the year ended September 30, 2023, compared to the prior year due to an increase in the average rates we 

59

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
paid on the deposits. Rates were adjusted on deposits in response to changes in market interest rates, as well as to changes in the 
rates paid by our competition. 

Interest expense on borrowed funds increased $89.2 million, or 137%, to $154.2 million during the year ended 
September 30, 2023 from $65.0 million during the year ended September 30, 2022. The increase was attributed to a 
combination of a $1.44 billion, or 39%, increase in the average balance of borrowed funds to $5.11 billion during the current 
year from $3.67 billion during the prior year, and a 124 basis point increase in the average rate paid for these funds to 3.01% 
during the year ended September 30, 2023 from 1.77% for the year ended September 30, 2022. Refer to the Extending the 
Duration of Funding Sources section of the Overview and Comparison of Financial Condition for further discussion. 

Net Interest Income. Net interest income increased $16.2 million, or 6%, to $283.6 million during the year ended 

September 30, 2023 from $267.4 million during the year ended September 30, 2022. The increase consisted of a $202.6 million 
increase in interest income, offset by a $186.5 million increase in interest expense. Average interest-earning assets increased 
during the current year by $1.48 billion, or 10%, when compared to the year ended September 30, 2022. Average interest-
bearing liabilities increased by $1.45 billion. The average yield on interest earning assets increased 102 basis points to 3.89% 
from 2.87%, compared to a 120 basis point increased in the average rate paid on interest-bearing liabilities to 2.32% in the 
current year from 1.12% in the prior year. The interest rate spread was 1.57% for the fiscal year ended September 30, 2023 
compared to 1.75% at September 30, 2022. The net interest margin was 1.80% for the fiscal year ended September 30, 2023 
and 1.88% for the fiscal year ended September 30, 2022. The decrease in our interest rate spread and net interest margin is 
primarily due to the impact of a prolonged period of historically low interest rate environment followed by a rapid and 
meaningful rise in interest rates, that started in March 2022, along with an extended period of yield curve inversion. Refer to 
Controlling Our Interest Rate Risk Exposure of the Overview section for further discussion.

Provision (Release) for Credit Losses. We recorded a release to the allowance for credit losses of $1.5 million during the 

year ended September 30, 2023 compared to a $1.0 million provision for the allowance during the year ended September 30, 
2022. As delinquencies in the portfolio are resolved through pay-off, short sale or foreclosure, or management determines the 
collateral is not sufficient to satisfy the loan, uncollected balances have been charged against the allowance for credit losses 
previously provided. Recoveries of amounts charged against the allowance for credit losses occur when collateral values 
increase and homes are sold or when borrowers repay the amounts previously charged-off. For the fiscal year ended 
September 30, 2023, we recorded net recoveries of $6.4 million, as compared to net recoveries of $9.7 million for the year 
ended September 30, 2022. Credit loss provisions (releases) are recorded with the objective of aligning our allowance for credit 
loss balances with our current estimates of loss in the portfolio. Refer to the Lending Activities section of the Overview and 
Note 5. LOANS AND ALLOWANCE FOR CREDIT LOSSES of the NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 
for further discussion. 

Non-Interest Income. Non-interest income decreased $2.4 million, or 10%, to $21.4 million during the year ended 
September 30, 2023 compared to $23.8 million during the year ended September 30, 2022. The decrease in non-interest income 
was partly due to a decrease in loan fees and net gain on sale of loans of $2.1 million and $0.5 million, respectively during the 
year ended September 30, 2023, offset by a $1.2 million net positive change in the fair value of commitments to originate held 
for sale loans. Loans sold during the fiscal year ended September 30, 2023 were $77.2 million compared to loan sales of $128.1 
million during the year ended September 30, 2022. The decrease in loan sales during the year was primarily due to the 
significant increase in interest rates in a relatively short period of time.

Non-Interest Expense. Non-interest expense increased $15.0 million, or 8%, to $213.1 million during the fiscal year 
ended September 30, 2023 compared to $198.1 million during the fiscal year ended September 30, 2022. This increase resulted 
primarily from increases in salary and employee benefits, marketing expenses and federal insurance premium and assessments.

Income Tax Expense. The provision for income taxes was $18.1 million during the year ended September 30, 2023 
compared to $17.5 million during the year ended September 30, 2022. The provision for the current year included $17.3 million 
of federal income tax provision and $0.8 million of state income tax provision. The provision for the year ended September 30, 
2022 included $17.1 million of federal income tax provision and $0.4 million of state income tax provision. Our combined 
effective tax rate was 19.4% during the year ended September 30, 2023 and 19.0% during the year ended September 30, 2022.

For a comparison of operating results for the fiscal years ended September 30, 2022 and 2021, see the Company's Form 

10-K for the fiscal year ended September 30, 2022.

Liquidity and Capital Resources

Liquidity is the ability to meet current and future financial obligations of a short-term nature. Our primary sources of 
funds consist of deposit inflows, loan repayments, advances from the FHLB of Cincinnati, borrowings from the FRB-Cleveland 

60

Discount Window, overnight Fed Funds through various arrangements with other institutions, proceeds from brokered CDs 
transactions, principal repayments and maturities of securities, and sales of loans.

In addition to the primary sources of funds described above, we have the ability to obtain funds through the use of 

collateralized borrowings in the wholesale markets, and from sales of securities. Also, debt issuance by the Company and 
access to the equity capital markets via a supplemental minority stock offering or a full conversion (second-step) transaction 
remain as other potential sources of liquidity, although these channels generally require up to nine months of lead time.

While maturities and scheduled amortization of loans and securities are predictable sources of funds, deposit flows and 

mortgage prepayments are greatly influenced by interest rates, economic conditions and competition. The Association’s 
Investment Committee is responsible for establishing and monitoring our liquidity targets and strategies in order to ensure that 
sufficient liquidity exists for meeting the borrowing needs and deposit withdrawals of our customers as well as unanticipated 
contingencies. We generally seek to maintain a minimum liquidity ratio of 5% (which we compute as the sum of cash and cash 
equivalents plus unencumbered investment securities for which ready markets exist, divided by total average assets). For the 
year ended September 30, 2023, the liquidity ratio averaged 5.53% for the Association. We believe that we had sufficient 
sources of liquidity to satisfy our short- and long-term liquidity needs as of September 30, 2023.

We regularly adjust our investments in liquid assets based upon our assessment of expected loan demand, expected 
deposit flows, yields available on interest-earning deposits and securities, scheduled liability maturities and the objectives of 
our asset/liability management program. Excess liquid assets are generally invested in interest-earning deposits and short- and 
intermediate-term securities.

Our most liquid assets are cash and cash equivalents. The levels of these assets are dependent on our operating, financing, 

lending and investing activities during any given period. At September 30, 2023, cash and cash equivalents totaled $466.7 
million, which represented an increase of 26% from September 30, 2022.

Investment securities classified as available for sale, which provide additional sources of liquidity, totaled $508.3 million 

at September 30, 2023.

During the year ended September 30, 2023, loan sales, including commitments to sell, totaled $77.2 million, which 

included sales to Fannie Mae consisting of $66.5 million of long-term, fixed-rate, agency-compliant, non-Home Ready first 
mortgage loans and $10.7 million of loans that qualified under Fannie Mae's Home Ready initiative. At September 30, 2023, 
$3.3 million of long-term, fixed-rate residential first mortgage loans were classified as "held for sale". 

Our cash flows are derived from operating activities, investing activities and financing activities as reported in our 

CONSOLIDATED STATEMENTS OF CASH FLOWS included in the CONSOLIDATED FINANCIAL STATEMENTS.

At September 30, 2023, we had $349.4 million in outstanding commitments to originate or purchase loans. In addition to 

commitments to originate loans, we had $4.70 billion in unfunded home equity lines of credit to borrowers. CDs due within one 
year of September 30, 2023 totaled $3.42 billion, or 36.2% of total deposits. If these deposits do not remain with us, we will be 
required to seek other sources of funds, including loan sales, sales of investment securities, other deposit products, including 
new CDs, brokered CDs, FHLB advances, borrowings from the FRB-Cleveland Discount Window or other collateralized 
borrowings. Depending on market conditions, we may be required to pay higher rates on such deposits or other borrowings than 
we currently pay on the CDs due on or before September 30, 2024. We believe, however, based on past experience, that a 
significant portion of such deposits will remain with us. Generally, we have the ability to attract and retain deposits by adjusting 
the interest rates offered.

Our primary investing activities are originating residential mortgage loans, home equity loans and lines of credit and 
purchasing investments. During the year ended September 30, 2023, we originated or purchased $1.86 billion of residential 
mortgage loans, and $1.70 billion of commitments for home equity loans and lines of credit, while during the year ended 
September 30, 2022, we originated $3.65 billion of residential mortgage loans and $2.16 billion of commitments for home 
equity loans and lines of credit. We purchased $144.7 million of securities during the year ended September 30, 2023, and 
$250.0 million during the year ended September 30, 2022. Also, during the year ended September 30, 2023, we purchased 
$279.2 million of long-term, fixed-rate first mortgage loans.

Financing activities consist primarily of changes in deposit accounts, changes in the balances of principal and interest 

owed on loans serviced for others, FHLB advances, including any collateral requirements related to interest rate swap 
agreements and borrowings from the FRB-Cleveland Discount Window. We experienced a net increase in total deposits of 
$528.8 million during the year ended September 30, 2023 compared to a net decrease of $72.5 million during the year ended 
September 30, 2022. Deposit flows are affected by the overall level of interest rates, the interest rates and products offered by 
us and our local competitors, and by other factors. During the year ended September 30, 2023, there was a $587.4 million 

61

increase in the balance of brokered CDs (exclusive of acquisition costs and subsequent amortization), which had a balance of 
$1.16 billion at September 30, 2023. At September 30, 2022, the balance of brokered CDs was $575.2 million. Principal and 
interest received on loans serviced for others and owed to investors experienced a net decrease of $0.1 million to $29.8 million 
during the year ended September 30, 2023, compared to a net decrease of $11.6 million to $29.9 million during the year ended 
September 30, 2022. During the year ended September 30, 2023, we increased our borrowed funds by $480.4 million to manage 
future interest costs, to fund new loan originations, and to actively manage our liquidity ratio.

In March 2021, we received a second consecutive “Needs to Improve” rating on our CRA examination covering the 
period ended December 31, 2019. The FHFA practice is to place member institutions in this situation on restriction. If this 
restriction is established, we will not have access to FHLB long-term advances (maturities greater than one year) until our 
rating improves. However, we have not received notice of this restriction as of November 21, 2023. Existing advances and 
future advances with less than a one year term, including 90 day advances used to facilitate longer term interest rate swap 
agreements, will not be affected. We expect no impact to our ability to access funding.

Liquidity management is both a daily and long-term function of business management. If we require funds beyond our 

ability to generate them internally, borrowing agreements exist with the FHLB of Cincinnati, the FRB-Cleveland Discount 
Window, and arrangements with other institutions to purchase overnight Fed Funds, each of which provides an additional 
source of funds. On September 28, 2023, the FHLB of Cincinnati approved a revision to their Credit Policy Manual to decrease 
the allowable borrowing limit from 50% to 40% of total assets, therefore decreasing the maximum borrowing capacity for the 
Company. In order to ensure adequate borrowing capacity with the FHLB, the Company has started replacing 90-day FHLB 
advances with like-term brokered deposits. In March 2023, the Federal Reserve created the BTFP as an additional source of 
liquidity. The program offers loans up to one year in length against pledges of high-quality securities, such as U.S. Treasuries, 
agency debt and mortgage-backed securities, owned as of March 21, 2023. The BTFP is scheduled to end on March 11, 2024.

At September 30, 2023, we had $5.25 billion of FHLB of Cincinnati advances, no outstanding borrowings from the FRB-

Cleveland Discount Window and no outstanding borrowings in the form of Fed Funds. Additionally, at September 30, 2023, we 
had $1.16 billion of brokered CDs. During the year ended September 30, 2023, we had average outstanding borrowed funds of 
$5.11 billion, as compared to $3.67 billion during the year ended September 30, 2022. Refer to the Extending the Duration of 
Funding Sources section of the Overview and the General section of Item 7A. Quantitative and Qualitative Disclosures About 
Market Risk for further discussion.

The Association and the Company are subject to various regulatory capital requirements, including a risk-based capital 

measure. The Basel III capital framework for U.S. banking organizations ("Basel III Rules") includes both a revised definition 
of capital and guidelines for calculating risk-weighted assets by assigning balance sheet assets and off-balance sheet items to 
broad risk categories. In 2020, the Association adopted the Simplifications to the Capital Rule ("Rule") which simplified certain 
aspects of the capital rule under Basel III. The impact of the Rule was not material to the Association's regulatory ratios. 

In 2019, a final rule adopted by the federal banking agencies provided banking organizations with the option to phase in, 

over a three-year period, the adverse day-one regulatory capital effects of the adoption of the CECL accounting standard. In 
2020, as part of its response to the impact of COVID-19, U.S. federal banking regulatory agencies issued a final rule which 
provides banking organizations that implement CECL during the 2020 calendar year the option to delay for two years an 
estimate of CECL’s effect on regulatory capital, relative to the incurred loss methodology’s effect on regulatory capital, 
followed by a three-year transition period, which the Association and Company have adopted. During the two-year delay, the 
Association and Company added back to CET1, 100% of the initial adoption impact of CECL plus 25% of the cumulative 
quarterly changes in the allowance for credit losses. After two years the quarterly transitional amounts along with the initial 
adoption impact of CECL is fixed and will be phased out of CET1 capital over the three-year period. 

The Association is subject to the "capital conservation buffer" requirement level of 2.5%. The requirement limits capital 
distributions and certain discretionary bonus payments to management if the institution does not hold a "capital conservation 
buffer" in addition to the minimum capital requirements. At September 30, 2023, the Association exceeded the regulatory 
requirement for the "capital conservation buffer".

As of September 30, 2023, the Association exceeded all regulatory capital requirements to be considered "Well 

Capitalized".

In addition to the operational liquidity considerations described above, which are primarily those of the Association, the 

Company, as a separate legal entity, also monitors and manages its own, parent company-only liquidity, which provides the 
source of funds necessary to support all of the parent company's stand-alone operations, including its capital distribution 
strategies which encompass its share repurchase and dividend payment programs. The Company's primary source of liquidity is 
dividends received from the Association. The amount of dividends that the Association may declare and pay to the Company in 
any calendar year, without the receipt of prior approval from the OCC but with prior notice to the FRB-Cleveland, cannot 

62

exceed net income for the current calendar year-to-date period plus retained net income (as defined) for the preceding two 
calendar years, reduced by prior dividend payments made during those periods. In December 2022, the Company received a 
$40.0 million cash dividend from the Association. Because of its intercompany nature, this dividend payment had no impact on 
the Company's capital ratios or its consolidated statement of condition but reduced the Association's reported capital ratios. At 
September 30, 2023, the Company had, in the form of cash and a demand loan from the Association, $173.7 million of funds 
readily available to support its stand-alone operations. 

The Company’s eighth stock repurchase program, which authorized the repurchase of up to 10,000,000 shares of the 
Company’s outstanding common stock was approved by the Board of Directors on October 27, 2016, and repurchases began on 
January 6, 2017. There were 4,808,049 shares repurchased under that program between its start date and September 30, 2023. 
During the year ended September 30, 2023, the Company repurchased $5.0 million of its common stock. 

The payment of dividends, support of asset growth and strategic stock repurchases are planned to continue in the future as 

the focus for future capital deployment activities. Third Federal Savings, MHC has the approval of its members to waive 
dividends aggregating up to $1.13 per share on the common stock of the Company for the 12 months following the special 
meeting of members held on July 11, 2023, and subsequently received the non-objection from the FRB. 

Impact of Inflation and Changing Prices

Our consolidated financial statements and related notes have been prepared in accordance with GAAP. GAAP generally 

requires the measurement of financial position and operating results in terms of historical dollars without consideration for 
changes in the relative purchasing power of money over time due to inflation. The impact of inflation is reflected in the 
increased cost of our operations. Unlike industrial companies, our assets and liabilities are primarily monetary in nature. As a 
result, changes in market interest rates have a greater impact on performance than the effects of inflation.

Recent Accounting Pronouncements

Refer to Note 20. RECENT ACCOUNTING PRONOUNCEMENTS of the NOTES TO CONSOLIDATED FINANCIAL 

STATEMENTS for pending and adopted accounting guidance.

Item 7A.

Quantitative and Qualitative Disclosures About Market Risk

General. The majority of our assets and liabilities are monetary in nature. Consequently, our most significant form of 

market risk has historically been interest rate risk. In general, our assets, consisting primarily of mortgage loans, have longer 
maturities than our liabilities, consisting primarily of deposits and advances from the FHLB of Cincinnati. As a result, a 
fundamental component of our business strategy is to manage interest rate risk and limit the exposure of our net interest income 
to changes in market interest rates. Accordingly, our Board of Directors has established risk parameter limits deemed 
appropriate given our business strategy, operating environment, capital, liquidity and performance objectives. Additionally, our 
Board of Directors has authorized the formation of an Asset/Liability Management Committee comprised of key operating 
personnel, which is responsible for managing this risk in a manner that is consistent with the guidelines and risk limits approved 
by the Board of Directors. Further, the Board has established the Directors Risk Committee, which, among other 
responsibilities, conducts regular oversight and review of the guidelines, policies and deliberations of the Asset/Liability 
Management Committee. We manage our interest rate risk in order to control the exposure of our earnings and capital to 
changes in interest rates. Refer to the Overview section of Item 7 for additional discussion on how we manage interest rate risk. 

Economic Value of Equity. Using customized modeling software, the Company and Association prepare periodic 
estimates of the amounts by which the net present value of cash flows from assets, liabilities and off-balance sheet items (the 
institution’s economic value of equity or EVE) would change in the event of a range of assumed changes in market interest 
rates. The simulation model uses a discounted cash flow analysis and an option-based pricing approach in measuring the 
interest rate sensitivity of EVE. The model estimates the economic value of each type of asset, liability and off-balance sheet 
contract under the assumption that instantaneous changes (measured in basis points) occur at all maturities along the United 
States Treasury yield curve and other relevant market interest rates. A basis point equals one, one-hundredth of one percent, and 
100 basis points equals one percent. An increase in interest rates from 2% to 3% would mean, for example, a 100 basis point 
increase in the “Change in Interest Rates” column below. The model is tailored specifically to our organization, which, we 
believe, improves its predictive accuracy. Computations of prospective effects of hypothetical interest rate changes are based on 
numerous assumptions, including relative levels of market interest rates, loan prepayments and deposit decay, and should not be 
relied upon as indicative of actual results.

The following table presents the estimated changes in the Company's EVE at September 30, 2023 that would result from 

the indicated instantaneous changes in the United States Treasury yield curve and other relevant market interest rates.

63

TFS Financial Corporation

Change in
Interest Rates
(basis points) (1)

Estimated 
EVE (2)

Estimated Increase
(Decrease) in EVE

Amount

Percent

+300
+200

+100
0

-100
-200

-300

(Dollars in thousands)

$ 

740,527  $ 

(513,451) 

928,976 
1,111,172 

1,253,978 
1,365,669 

1,422,575 
1,411,363 

(325,002) 
(142,806) 

— 
111,691 

168,597 
157,385 

 (40.95) %

 (25.92) %
 (11.39) %

 — %
 8.91 %

 13.44 %
 12.55 %

EVE as a Percentage
of Present Value of
Assets (3)

EVE
Ratio (4)

Increase
(Decrease)
(basis points)

 5.28 %  

 6.44 %  
 7.49 %  

 8.21 %  
 8.70 %  

 8.83 %  
 8.56 %  

(293) 

(177) 
(72) 

— 
49 

62 
35 

The following table presents the estimated changes in the Association's EVE at September 30, 2023 that would result from 

the indicated instantaneous changes in the United States Treasury yield curve and other relevant market interest rates.

Third Federal Savings and Loan Association

Change in
Interest Rates
(basis points) (1)

Estimated 
EVE (2)

Estimated Increase
(Decrease) in EVE

Amount

Percent

+300

+200

+100

0

-100

-200

-300

(Dollars in thousands)

$ 

519,419  $ 

(512,967) 

707,707 

889,739 

1,032,386 

1,143,898 

1,200,628 

1,189,237 

(324,679) 

(142,647) 

— 

111,512 

168,242 

156,851 

 (49.69) %

 (31.45) %

 (13.82) %

 — %

 10.80 %

 16.30 %

 15.19 %

EVE as a Percentage
of Present Value of
Assets (3)

EVE
Ratio (4)

Increase
(Decrease)
(basis points)

 3.71 %  

 4.91 %  

 6.00 %  

 6.77 %  

 7.30 %  

 7.46 %  

 7.22 %  

(306) 

(186) 

(77) 

— 

53 

69 

45 

_________________

(1) Assumes an instantaneous uniform change in interest rates at all maturities.
(2) EVE is the discounted present value of expected cash flows from assets, liabilities and off-balance sheet contracts.
(3) Present value of assets represents the discounted present value of incoming cash flows on interest-earning assets.
(4) EVE Ratio represents EVE divided by the present value of assets.

The tables above indicate that at September 30, 2023, in the event of an increase of 200 basis points in all interest rates, 

the Company and Association would experience a 25.92% and 31.45% decrease in EVE, respectively. In the event of a 100 
basis point decrease in interest rates, the Company and Association would experience a 8.91% and 10.80% increase in EVE, 
respectively.

64

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The following tables are based on the calculations contained in the previous tables, and set forth the change in the EVE at 
a +200 basis point rate of shock at September 30, 2023, with comparative information as of September 30, 2022. By regulation, 
the Association must measure and manage its interest rate risk for interest rate shocks relative to established risk tolerances in 
EVE.

TFS Financial Corporation

Risk Measure (+200 bp Rate Shock)
     Pre-Shock EVE Ratio

     Post-Shock EVE Ratio
     Sensitivity Measure in basis points
     Percentage Change in EVE Ratio

Risk Measure (+200 bp Rate Shock)
     Pre-Shock EVE Ratio
     Post-Shock EVE Ratio

     Sensitivity Measure in basis points

     Percentage Change in EVE Ratio

Third Federal Savings and Loan Association

At September 30,

2023

2022

 8.21 %

 6.44  %

(177) 
 (25.92) %

 11.00 %
 9.25 %

(175) 
 (20.25) %

At September 30,

2023

2022

 6.77 %
 4.91 %

(186) 
 (31.45) %

 9.08 %
 6.71 %

(237) 
 (29.92) %

The manner in which actual yields, costs and consumer behavior respond to changes in market interest rates may vary 

from the inherent methodologies used to measure interest rate risk through changes in EVE. In this regard, the EVE tables 
presented above assume:

• no new growth or business volumes;
• that the composition of our interest-sensitive assets and liabilities existing at the beginning of a period remains constant 
over the period being measured, except for reductions to reflect mortgage loan principal repayments along with modeled 
prepayments and defaults, and deposit decays; and

• that a particular change in interest rates is reflected uniformly across the yield curve regardless of the duration or 

repricing of specific assets and liabilities. 

Accordingly, although the EVE tables provide an indication of our interest rate risk exposure as of the indicated dates, 

such measurements are not intended to and do not provide a precise forecast of the effect of changes in market interest rates on 
our EVE and will differ from actual results. In addition to our core business activities, which seek to originate Smart Rate 
(adjustable) loans, home equity lines of credit (adjustable) and 10-year fixed-rate loans funded by borrowings from the FHLB 
and intermediate term CDs (including brokered CDs), and which are intended to have a favorable impact on our IRR profile, 
the impact of several other items and events resulted in the 279 and 231 basis point deterioration in the Pre-Shock EVE Ratio 
(base valuation) measures at September 30, 2023, when compared to the measures at September 30, 2022 for the Company and 
Association, respectively. Factors contributing to these deteriorations included increases in market interest rates, capital actions 
by the Association, and changes due to business activity. While our core business activities, as described at the beginning of 
this paragraph, are generally intended to have a positive impact on our IRR profile, the actual impact is determined by a number 
of factors, including the pace of mortgage asset additions to our balance sheet (including consideration of outstanding 
commitments to originate those assets), in comparison to the pace of the addition of duration extending funding sources. 

Our simulation model possesses random patterning capabilities and accommodates extensive regression analytics 
applicable to the prepayment and decay profiles of our borrower and depositor portfolios. The model facilitates the generation 
of alternative modeling scenarios and provides us with timely decision making data that is integral to our IRR management 
processes. Modeling our IRR profile and measuring our IRR exposure are processes that are subject to continuous revision, 
refinement, modification, enhancement, back testing and validation. We continually evaluate, challenge and update the 
methodology and assumptions used in our IRR model, including behavioral equations that have been derived based on third-
party studies of our customers' historical performance patterns. Changes to the methodology and/or assumptions used in the 
model will result in reported IRR profiles and reported IRR exposures that will be different, and perhaps significantly, from the 
results reported above.

Earnings at Risk. In addition to EVE calculations, we use our simulation model to analyze the sensitivity of our net 

interest income to changes in interest rates (the institution’s EaR). Net interest income is the difference between the interest 
income that we earn on our interest-earning assets, such as loans and securities, and the interest that we pay on our interest-

65

 
 
 
 
bearing liabilities, such as deposits and borrowings. In our model, we estimate what our net interest income would be for 
prospective 12 and 24 month periods using customized (based on our portfolio characteristics) assumptions with respect to loan 
prepayment rates, default rates and deposit decay rates, and the implied forward yield curve as of the market date for 
assumptions related to projected interest rates. We then calculate what the estimated net interest income would be for the same 
period under numerous interest rate scenarios. The simulation process is subject to continual enhancement, modification, 
refinement and adaptation. As of September 30, 2023, the estimated EaR for the 12 months ending September 30, 2024 would 
decrease by 1.75% for the Company and 2.71% for the Association in the event that market interest rates used in the simulation 
were adjusted in incremental amounts (termed a "ramped" format) during the 12 month measurement period to an aggregate 
increase in 200 basis points. The Company and Association use the "ramped" assumption in preparing the EaR simulation 
estimates for use in its public disclosures. The Company and Association continue to calculate instantaneous scenarios, and as 
of September 30, 2023, the estimated EaR for the 12 months ending September 30, 2024, would decrease by 5.16% and 6.91%, 
respectively, in the event of an instantaneous 200 basis point increase in market interest rates. 

The manner in which actual yields, costs and consumer behavior respond to changes in market interest rates may vary 
from the inherent methodologies used to measure interest rate risk through EaR. In this regard, the interest rate risk information 
presented above assumes that a particular change in interest rates is reflected uniformly across the yield curve regardless of the 
duration or repricing of specific assets and liabilities. Accordingly, although interest rate risk calculations provide an indication 
of our interest rate risk exposure at a particular point in time, such measurements are not intended to and do not provide a 
precise forecast of the effect of changes in market interest rates on our net interest income and will differ from actual results. In 
addition to the preparation of computations as described above, we also formulate simulations based on a variety of non-linear 
changes in interest rates and a variety of non-constant balance sheet composition scenarios.

Other Considerations. The EVE and EaR analyses are similar in that they both start with the same month end balance 
sheet amounts, weighted average coupon and maturity. The underlying prepayment, decay and default assumptions are also the 
same and they both start with the same month end "markets" (Treasury and FHLB yield curves, etc.). From that similar starting 
point, the models follow divergent paths. EVE is a stochastic model using 150 different interest rate paths to compute market 
value at the account level for each of the categories on the balance sheet whereas EaR uses the implied forward curve to 
compute interest income/expense at the account level for each of the categories on the balance sheet. 

EVE is considered as a point in time calculation with a "liquidation" view of the Company and Association where all the 
cash flows (including interest, principal and prepayments) are modeled and discounted using discount factors derived from the 
current market yield curves. It provides a long term view and helps to define changes in equity and duration as a result of 
changes in interest rates. On the other hand, EaR is based on balance sheet projections going one year and two years forward 
and assumes new business volume and pricing to calculate net interest income under different interest rate environments. EaR is 
calculated to determine the sensitivity of net interest income under different interest rate scenarios. With each of these models, 
specific policy limits have been established for the Association that are compared with the actual month end results. These 
limits have been approved by the Association's Board of Directors and are used as benchmarks to evaluate and moderate 
interest rate risk. In the event that there is a breach of policy limits that extends beyond two consecutive quarter end 
measurement periods, management is responsible for taking such action, similar to those described under the preceding heading 
of General, as may be necessary in order to return the Association's interest rate risk profile to a position that is in compliance 
with the policy.

Item 8.

Financial Statements and Supplementary Data

The Financial Statements are included in Part IV, Item 15 of this Form 10-K.

Item 9.

Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

Not applicable.

Item 9A.

Controls and Procedures

Disclosure Controls and Procedures

Under the supervision of and with the participation of the Company’s management, including our principal executive 
officer and principal financial officer, we have evaluated the effectiveness of the design and operation of our disclosure controls 
and procedures (as defined in Rule 13a-15(e) and 15d-15(e) under the Exchange Act) as of the end of the period covered by this 
report. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that 
information required to be disclosed by an issuer in the reports that it files or submits under the Act is accumulated and 
communicated to the issuer’s management, including its principal executive and principal financial officers, or persons 
performing similar functions, as appropriate to allow timely decisions regarding required disclosure. Based upon that 

66

evaluation, our principal executive officer and principal financial officer concluded that, as of the end of the period covered by 
this report, our disclosure controls and procedures were effective to ensure that information required to be disclosed in the 
reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported, within the time periods 
specified in the SEC’s rules and forms.

Changes in Internal Control Over Financial Reporting

No change in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the 

Exchange Act) occurred during the most recently completed fiscal quarter that has materially affected, or is reasonably likely to 
materially affect, our internal control over financial reporting.

Management’s Report Regarding Internal Control Over Financial Reporting

The Company’s management is responsible for establishing and maintaining adequate internal control over financial 
reporting as such terms are defined in Rule 13a-15(f) of the Exchange Act of 1934. Our system of internal controls is designed 
to provide reasonable assurance that the financial statements that we provide to the public are fairly presented.

Our internal control over financial reporting includes policies and procedures that (i) pertain to the maintenance of records 
that, in reasonable detail, accurately and fairly reflect transactions and dispositions of assets, (ii) provide reasonable assurances 
that transactions are recorded as necessary to permit preparation of financial statements in accordance with accounting 
principles generally accepted in the United States of America and that receipts and expenditures are being made only in 
accordance with authorizations of management and the directors of the Company; and (iii) provide reasonable assurance 
regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that could have 
a material effect on our financial statements.

All internal control systems, no matter how well designed, have inherent limitations. Therefore, even those systems 

determined to be effective can provide only reasonable assurance with respect to financial statement preparation and 
presentation. Accordingly, absolute assurance cannot be provided that the effectiveness of the internal control systems may not 
become inadequate in future periods because of changes in conditions, or because the degree of compliance with the policies or 
procedures may deteriorate.

Management assessed the effectiveness of the Company’s internal control over financial reporting as of September 30, 

2023. In making this assessment, the criteria set forth by the COSO in Internal Control-Integrated Framework (2013) was 
utilized. Management concluded that the Company's internal control over financial reporting was effective as of September 30, 
2023, based on those criteria.

The effectiveness of the Company's internal control over financial reporting as of September 30, 2023 has been audited by 

Deloitte & Touche LLP, an independent registered public accounting firm, as stated in their report which appears herein.

The Sarbanes-Oxley Act Section 302 Certifications have been filed as Exhibit 31.1 and Exhibit 31.2 to this Annual Report 

on Form 10-K.

67

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the shareholders and the Board of Directors of TFS Financial Corporation 

Opinion on Internal Control over Financial Reporting

We have audited the internal control over financial reporting of TFS Financial Corporation and subsidiaries (the “Company”) as 
of September 30, 2023, based on criteria established in Internal Control — Integrated Framework (2013) issued by the 
Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, the Company maintained, in all 
material respects, effective internal control over financial reporting as of September 30, 2023, based on criteria established in 
Internal Control — Integrated Framework (2013) issued by COSO.

We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) 
(PCAOB), the consolidated financial statements as of and for the year ended September 30, 2023, of the Company and our 
report dated November 21, 2023, expressed an unqualified opinion on those financial statements.

Basis for Opinion 

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its 
assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management's Report 
Regarding Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal 
control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are 
required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable 
rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the 
audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all 
material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk 
that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the 
assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit 
provides a reasonable basis for our opinion.

Definition and Limitations of Internal Control over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the 
reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally 
accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures 
that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and 
dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit 
preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and 
expenditures of the company are being made only in accordance with authorizations of management and directors of the 
company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or 
disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, 
projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate 
because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

/s/ Deloitte & Touche LLP

Cleveland, Ohio
November 21, 2023

68

Item 9B.

Other Information

Securities Trading Plans of Directors and Executive Officers

Transactions in our securities by our executive officers are required to be made in accordance with our Insider Trading 
Policy and Guidelines with Respect to Certain Transactions in Company Securities, which, among other things, requires that the 
transaction be in accordance with applicable U.S. federal securities laws that prohibit trading while in the possession of material 
nonpublic information. Rule 10b5-1 under the Securities Exchange Act of 1934 provides an affirmative defense that enables 
prearranged transactions in securities in a manner that avoids concerns about initiating transactions at a future date while 
possibly in possession of material nonpublic information. 

During this quarter, Marc A. Stefanski, Chairman, CEO, and President of the Company, completed the transactions that 

were contemplated in the Trading Plan adopted on June 14, 2023 that was intended to satisfy the affirmative defense conditions 
of the Exchange Act Rule 10b5-1(c) and authorized a designated option for 286,500 shares of common stock be exercised, after 
a 90-day cooling off period, in the event that the Company's stock equals or exceeds a predetermined share amount. 

On September 18, 2023, Daniel F. Weir, Director of the Company, adopted a Trading Plan that is intended to satisfy the 

affirmative defense conditions of the Exchange Act Rule 10b5-1(c) and authorizes a sale of a total of 100,000 shares of 
common stock on designated days, each for designated amount of shares, to be exercised, after a 90-day cooling off period, 
without regard to a predetermined share trading value. The Trading Plan expires upon the earlier of (1) February 08, 2024, (2) 
the execution of all of the orders relating to such trades as specified in the plan, (3) the date Broker receives notice of 
liquidation, dissolution, bankruptcy, or insolvency of the client, (4) the date the Broker receives notice of the Client's death, or 
(5) the termination of the Trading Plan in accordance with Section 9(b) or Section 16.

Item 9C.

Disclosure Regarding Foreign Jurisdictions that Prevent Inspections

Not applicable.

PART III

Item 10.

Directors, Executive Officers and Corporate Governance

Incorporated by reference from the Notice of Annual Meeting and Proxy Statement for the 2024 Annual Meeting of 
Shareholders (the “Proxy Statement”) sections entitled “Proposal One: Election of Directors,” “Executive Compensation,” 
“Delinquent Section 16(a) Reports” and “Corporate Governance.” Such information will be filed with the SEC no later than 
120 days after the end of the fiscal year covered by this report.

69

The table below sets forth information, as of September 30, 2023, regarding our executive officers other than Marc A. 

Stefanski and Meredith S. Weil. 

Name
Kathleen (Kitty) M. Danckers

Russell C. Holmes
Susanne N. Miller

Timothy W. Mulhern
Andrew J. Rubino
Bradley T. Stefanski

Gavin B. Stefanski
Cathy W. Zbanek

Title

Chief Risk Officer
Chief Retail Officer, the Association

Chief Accounting Officer
Chief Financial Officer (1)

Chief Information Officer, the Association
Chief Strategy Officer, the Association

Chief Experience Officer, the Association
Chief Synergy Officer, the Association

Age

61
60

58
57

48
35

35
50

(1) On October 26, 2023, the Board of Directors appointed Mr. Mulhern to the role of Chief Innovation Officer of the Association and appointed Ms. 

Weil as Chief Financial Officer effective January 1, 2024. 

 The executive officers of the Company and the Association are elected annually and hold office until their respective 

successors are elected or until death, resignation, retirement or removal by the Board of Directors.

The Business Background of Our Executive Officers

The business experience for the past five years of each of our executive officers other than Mr. Stefanski and Ms. Weil is 

set forth below. Unless otherwise indicated, executive officers have held their positions for the past five years.

Kathleen (Kitty) M. Danckers has been with the Association since 1997, and was named Chief Risk Officer in June 2020. 

During her time with the Association, Ms. Danckers has served in various management roles including as a Regional Manager 
of Retail Operations, Manager of Information Services and Operations Support, and continues to serve as the Chief Information 
Security Officer. Ms. Danckers holds a BA in Computer Science, Mathematics and German from St. Catherine University. Ms. 
Danckers is a Fulbright Scholar.

Russell C. Holmes has been with the Association since 2013 in retail delivery management and was named Chief Retail 

Officer in 2020. He most recently served as Ohio regional manager, managing all branch and loan production offices in the 
state. With 35 years in the banking business, Mr. Holmes joined Third Federal from Key Bank where he served as SVP District 
Retail Leader for Eastern Ohio. He holds a BS in Business Administration from the University of Akron, and received a 
Distinguished Business Alumni Award in 2009, and a Distinguished Alumni Award from the University’s multicultural 
department in 2013.

Susanne N. Miller joined the Association in 1998 and was appointed Chief Accounting Officer in 2020. During her time 

with the Association, Ms. Miller has held various retail and accounting roles, and served on company-wide strategic project 
teams. Since 2007, she has worked as a manager in the Accounting Department, overseeing procedure implementation, 
corporate tax reporting and financial statement preparation. Ms. Miller holds a BS in Accounting from the University of Akron.

Timothy W. Mulhern was named the Chief Financial Officer in January 2022. Mr. Mulhern joined the Association in 

2003 as a project manager where he led key strategic business initiatives including a state loan expansion project, and IT 
projects to replace the company’s front-end servicing application, and implementation of an updated loan origination system. 
Mr. Mulhern moved to IT management, then to operations where he managed various departments including Loan Servicing, 
Default Servicing and Deposit Operations. He was named the Chief Credit Officer in August 2018, and Director of Internal 
Audit in June 2019, where he earned his CIA credentials. Mr. Mulhern joined the Finance Department in February 2021. He 
holds a Bachelor’s Degree in Accounting from John Carroll University and an MBA from the Weatherhead School of 
Management at Case Western Reserve University. Prior to joining Third Federal, Mr. Mulhern was in public accounting with 
Coopers & Lybrand where he earned his CPA credentials, and more than a decade as a small business owner.

Andrew J. Rubino has been with the Association since 2000, joining the company as a business analyst. He was named 
Chief Information Officer in 2021. Mr. Rubino has held a variety of leadership positions throughout the company, serving as 
Information Security Officer and managing several strategic areas of the company, including: Loan Production, Customer Care, 
Internet Services, Operations Support and Marketing, most recently serving as Chief Marketing Officer. He holds both a BS in 
Management Information Systems and an MBA from the University of Akron.

70

Bradley T. Stefanski has been with the Association since 2014, and was named Chief Strategy Officer in March 2022. He 

began his career at Third Federal in the Risk Management Department, working on the development of the company’s Market 
Risk Management Program, including modeling and testing; before moving to Loan Production and the branch system, where 
he spent four years in roles in Underwriting, retail management, and Operations Support project development. Mr. Stefanski 
then joined the Finance Department in 2021 to help drive strategic initiatives. He holds a BA in Sociology and Economics from 
Colgate University. Bradley T. Stefanski is the son of our Chairman of the Board, Chief Executive Officer and President, Marc 
A. Stefanski, and brother of our Vice Chairman of the Board, Ashley H. Williams.

Gavin B. Stefanski joined the Association in 2018 in the Management Training Program, supporting the company’s 

branch system in Southern and Northeast Ohio. Mr. Stefanski was named Underwriting Manager in 2019, Loan Production 
Manager in 2021, and became Chief Lending Officer in March 2022. He was named Chief Experience Officer in May 2023. 
Prior to Third Federal, he managed multi-billion dollar and strategic clients for ODW Logistics, a national supply chain 
solutions company in Hamilton, Ohio, where he was responsible for developing and maintaining customized total freight 
management solutions driving high revenue growth for ODW. Mr. Stefanski holds a BS in Business from the Farmer School of 
Business at Miami University. Gavin B. Stefanski is the nephew of our Chairman of the Board, Chief Executive Officer and 
President, Marc A. Stefanski, and cousin of our Vice Chairman of the Board, Ashley H. Williams.

Cathy W. Zbanek joined the Association in 2001, and was named Chief Synergy Officer in 2020. In her role, Ms. Zbanek 

is responsible for fostering the internal synergy of the organization as well as customer engagement. She most recently served 
as Chief Marketing and Human Resources Officer since 2013. Prior to her roles on the executive team, Ms. Zbanek directed 
several of the company’s key strategic business projects as well as systems design and development. She also managed several 
Third Federal departments, including Customer Service and Marketing. Before joining the Association, Ms. Zbanek served as a 
senior consultant with Waterstone Consulting, working in their Management Consulting Group. Her experience also includes 
working with the consulting group, Price Waterhouse Coopers. She holds a BA in Economics and Psychology from the 
University of Pennsylvania.

The Company has adopted a policy statement entitled CODE OF ETHICS FOR SENIOR FINANCIAL OFFICERS that 

applies to our chief executive officer and our senior financial officers. A copy of the CODE OF ETHICS FOR SENIOR 
FINANCIAL OFFICERS is available on our website, www.thirdfederal.com.

Item 11.

Executive Compensation

Incorporated by reference from the sections of the Proxy Statement entitled “Executive Compensation,” “Report of the 

Compensation Committee,” and “Director Compensation.” Such information will be filed with the SEC no later than 120 days 
after the end of the fiscal year covered by this report.

Item 12.

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

Incorporated by reference from the section of the Proxy Statement entitled “Security Ownership of Certain Beneficial 

Owners and Management.” Such information will be filed with the SEC no later than 120 days after the end of the fiscal year 
covered by this report.

The Company’s only equity compensation program that was not approved by shareholders is its employee stock 

ownership plan, which was established in conjunction with our initial stock offering completed in 2007.

71

The following table provides information as of September 30, 2023 regarding our Amended and Restated 2008 Equity 
Incentive Plan that was approved by shareholders on February 22, 2018. The original plan was approved by shareholders on 
May 29, 2008.

Plan Category
Equity Compensation Plans
Approved by Stockholders

Equity Compensation Plans

Not Approved by Stockholders

Total

 ______________________

Number of Shares to be
Issued Upon Exercise of
Outstanding Options,
Rights and Warrants

Weighted-Average
Exercise Price of
Outstanding Options,
Rights and Warrants

Number of Shares
Remaining Available
for Future Issuance
Under the Plan

  3,549,879 

$  8.81  (1)

  7,138,688 

N/A
  3,549,879 

N/A
$  8.81  (1)

N/A
  7,138,688 

(1) Weighted-Average Exercise Price of Outstanding Options, Rights and Warrants is calculated using 1,339,833 shares of restricted stock 

awards at $0.00, 218,071 shares of performance share units at $0.00, and 1,991,975 shares of stock option awards at $15.69.

Item 13.

Certain Relationships and Related Transactions, and Director Independence

Incorporated by reference from the sections of the Proxy Statement entitled “Certain Relationships and Related 

Transactions” and “Corporate Governance.” Such information will be filed with the SEC no later than 120 days after the end of 
the fiscal year covered by this report.

Item 14.

Principal Accounting Fees and Services

Incorporated by reference from the section of the Proxy Statement entitled “Fees Paid to Deloitte & Touche LLP (PCAOB 

ID No. 34).” Such information will be filed with the SEC no later than 120 days after the end of the fiscal year covered by this 
report.

PART IV

Item 15.

Exhibits and Financial Statement Schedules

(a)(1) Financial Statements

The following documents are filed as part of this Annual Report on Form 10-K:

a. The consolidated financial statements of TFS Financial Corporation and subsidiaries contained in Part II, Item 8 of 

this Annual Report on Form 10-K:

•

•

•

•

•

•

Consolidated Statements of Condition as of September 30, 2023 and 2022;

Consolidated Statements of Income for the years ended September 30, 2023, 2022 and 2021;

Consolidated Statements of Comprehensive Income for the years ended September 30, 2023, 2022 and 2021;

Consolidated Statements of Shareholders' Equity for the years ended September 30, 2023, 2022 and 2021;

Consolidated Statements of Cash Flows for the years ended September 30, 2023, 2022 and 2021; and

Notes to the Consolidated Financial Statements

b.  The exhibits listed in the Exhibits Index beginning on Page 121 of this Annual Report on Form 10-K.

Item 16.

Form 10-K Summary

Not applicable.

72

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM 

To the shareholders and the Board of Directors of TFS Financial Corporation

Opinion on the Financial Statements

We have audited the accompanying consolidated statements of condition of TFS Financial Corporation and subsidiaries (the 
"Company") as of September 30, 2023 and 2022, the related consolidated statements of income, comprehensive income (loss), 
shareholders' equity, and cash flows, for each of the three years in the period ended September 30, 2023, and the related notes 
(collectively referred to as the "financial statements"). In our opinion, the financial statements present fairly, in all material 
respects, the financial position of the Company as of September 30, 2023 and 2022, and the results of its operations and its cash 
flows for each of the three years in the period ended September 30, 2023, in conformity with accounting principles generally 
accepted in the United States of America.

We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) 
(PCAOB), the Company's internal control over financial reporting as of September 30, 2023, based on criteria established in 
Internal Control — Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway 
Commission and our report dated November 21, 2023, expressed an unqualified opinion on the Company's internal control over 
financial reporting.

Basis for Opinion

These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on 
the Company's financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are 
required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable 
rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the 
audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to 
error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial 
statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included 
examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included 
evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall 
presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion.

Critical Audit Matter

The critical audit matter communicated below is a matter arising from the current-period audit of the financial statements that 
was communicated or required to be communicated to the audit committee and that (1) relates to accounts or disclosures that 
are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The 
communication of critical audit matters does not alter in any way our opinion on the financial statements, taken as a whole, and 
we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the 
accounts or disclosures to which it relates.

Allowance for Credit Losses – Refer to Notes 1 and 5 to the financial statements

Critical Audit Matter Description

The allowance for credit losses (“ACL”) is management’s estimate of expected credit losses in the loan portfolio, including off-
balance sheet commitments. As discussed in Notes 1 and 5 of the consolidated financial statements, the ACL is an amount 
which represents management’s best estimate of expected credit losses over the contractual life of the Company’s loan portfolio 
as of the balance sheet date. We have identified the general valuation allowance ("GVA"), which is a component of ACL, for 
both the loan portfolio and off-balance sheet commitments, as a critical audit matter. GVA for the loan portfolio is comprised of 
quantitative general valuation allowances for credit losses based on historical loan loss, and qualitative adjustments to the 
quantitative general valuation allowances to cover uncertainties that affect the estimate of expected credit losses. GVA for off-
balance sheet commitments is comprised of expected lifetime losses on unfunded loan commitments to extend credit where the 
obligations are not unconditionally cancellable.

As of September 30, 2023, the Company's loan portfolio totaled $15.2 billion, and the related ACL was $77.3 million, including 
$67.8 million GVA. The Company's off-balance sheet commitments totaled $5.1 billion, and the related GVA was $27.5 
million. The GVA is established using relevant available information, relating to past events, current conditions, and reasonable 
and supportable forecasts. The Company utilizes loan level regression models with forecasted economic data to derive the 
probability of default and loss given default factors. These factors are used to calculate the loan level credit loss over a 24-
month reasonable and supportable period with an immediate reversion to historical mean loss rates for the remaining life of the 
loans. Qualitative adjustments are then made to account for factors that management does not believe are captured in the 
Current Expected Credit Losses ("CECL") quantitative models. The determination of the appropriate level of the allowance for 

73

the loan portfolio inherently involves a high degree of subjectivity and requires significant estimates of current credit risks 
using both quantitative and qualitative analyses. 

Auditing certain aspects of the GVA, including the (1) model methodology, (2) model accuracy, (3) model assumptions, (4) 
selection of relevant risk characteristics, (5) interpretation of the results, and (6) use of qualitative adjustments, involves 
especially subjective and complex judgment. Given the significant judgment in determining the GVA estimate, performing 
audit procedures to evaluate the reasonableness of management’s estimate of the GVA requires a high degree of auditor 
judgment and an increased extent of effort, including the need to involve our credit specialists.

How the Critical Audit Matter Was Addressed in the Audit

Our audit procedures related to the GVA included the following, among others: 

• We tested the effectiveness of controls over the Company’s (1) model methodology, (2) model accuracy, (3) model 
assumptions, (4) selection of relevant risk characteristics, (5) interpretation of the results, and (6) use of qualitative adjustments.

• With the assistance of our credit specialists, we evaluated the reasonableness of the (1) model methodology, (2) model 
accuracy, (3) model assumptions, (4) selection of relevant risk characteristics, and (5) interpretation of the results.

• We evaluated trends in the total GVA for consistency with trends in loan portfolio growth and credit performance.

• We tested the accuracy and completeness of key risk characteristics input into the model by agreeing to source information.

• We assessed the Company's method for determining the qualitative factor adjustments and the effect of those factors on the 
GVA compared with relevant credit risk factors and credit trends.

/s/ Deloitte & Touche LLP

Cleveland, Ohio 
November 21, 2023

We have served as the Company's auditor since 2000.

74

TFS FINANCIAL CORPORATION AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CONDITION
As of September 30, 2023 and 2022 
(In thousands, except share data)

ASSETS
Cash and due from banks
Other interest-earning cash equivalents

Cash and cash equivalents

Investment securities available for sale (amortized cost $561,715 and $501,597, respectively)
Mortgage loans held for sale
Loans held for investment, net:

Mortgage loans
Other loans
Deferred loan expenses, net
Allowance for credit losses on loans

Loans, net

Mortgage loan servicing assets, net
Federal Home Loan Bank stock, at cost
Real estate owned, net
Premises, equipment, and software, net
Accrued interest receivable
Bank owned life insurance contracts
Other assets
TOTAL ASSETS
LIABILITIES AND SHAREHOLDERS’ EQUITY
Deposits
Borrowed funds
Borrowers’ advances for insurance and taxes
Principal, interest, and related escrow owed on loans serviced
Accrued expenses and other liabilities

Total liabilities

Commitments and contingent liabilities
Preferred stock, $0.01 par value, 100,000,000 shares authorized, none issued and outstanding

Common stock, $0.01 par value, 700,000,000 shares authorized; 332,318,750 shares issued; 
280,359,173 and 280,582,741 outstanding at September 30, 2023 and September 30, 2022, 
respectively

Paid-in capital
Treasury stock, at cost; 51,959,577 and 51,736,009 shares at September 30, 2023 and 
September 30, 2022, respectively
Unallocated ESOP shares
Retained earnings—substantially restricted
Accumulated other comprehensive income
Total shareholders’ equity

TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY

See accompanying notes to consolidated financial statements.

2023

2022

$ 

29,134 
437,612 
466,746 
508,324 
3,260 

$ 

18,961 
350,603 
369,564 
457,908 
9,661 

  15,177,844 
4,411 
60,807 
(77,315) 
  15,165,747 
7,400 
247,098 
1,444 
34,708 
53,910 
312,072 
117,270 
$ 16,917,979 

  14,276,478 
3,263 
50,221 
(72,895) 
  14,257,067 
7,943 
212,290 
1,191 
34,531 
40,256 
304,040 
95,428 
$ 15,789,879 

$  9,449,820 
  5,273,637 
124,417 
29,811 
112,933 
  14,990,618 

$  8,921,017 
  4,793,221 
117,250 
29,913 
84,139 
  13,945,540 

— 

— 

3,323 
  1,755,027 

3,323 
  1,751,223 

(776,101) 
(27,084) 
886,984 
85,212 
  1,927,361 
$ 16,917,979 

(771,986) 
(31,417) 
870,047 
23,149 
  1,844,339 
$ 15,789,879 

75

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
TFS FINANCIAL CORPORATION AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF INCOME
For each of the three years in the period ended September 30, 2023 
(In thousands, except share and per share data)

INTEREST AND DIVIDEND INCOME:

Loans, including fees
Investment securities available for sale

Other interest and dividend earning assets
Total interest and dividend income

INTEREST EXPENSE:

Deposits

Borrowed funds

Total interest expense

NET INTEREST INCOME

PROVISION (RELEASE) FOR CREDIT LOSSES
NET INTEREST INCOME AFTER PROVISION (RELEASE) FOR CREDIT 
LOSSES

NON-INTEREST INCOME:

Fees and service charges, net of amortization

Net gain on the sale of loans

Increase in and death benefits from bank owned life insurance contracts

Other

Total non-interest income

NON-INTEREST EXPENSE:

Salaries and employee benefits

Marketing services

Office property, equipment, and software

Federal insurance premium and assessments

State franchise tax

Other expenses

Total non-interest expense

INCOME BEFORE INCOME TAXES

INCOME TAX EXPENSE
NET INCOME
Earnings per share

Basic
Diluted

Weighted average shares outstanding

Basic
Diluted

2023

2022

2021

$ 

565,610  $ 
14,370 

395,691  $ 
5,501 

31,939 
611,919 

174,201 

154,151 
328,352 

283,567 

(1,500)   

8,141 
409,333 

76,943 

64,994 
141,937 

267,396 

1,000 

381,887 
3,822 

3,642 
389,351 

97,319 

60,402 
157,721 

231,630 

(9,000) 

285,067 

266,396 

240,630 

7,840 

498 

9,355 

3,736 

9,934 

1,136 

9,984 

2,750 

21,429 

23,804 

9,602 

33,082 

9,961 

2,654 

55,299 

112,785 

109,339 

108,867 

25,288 

27,734 

13,452 

4,891 

28,979 
213,129 

93,367 

21,263 

26,783 

9,361 

4,859 

26,541 
198,146 

92,054 

18,117 
75,250  $ 

17,489 
74,565  $ 

19,174 

25,710 

9,085 

4,663 

28,336 
195,835 

100,094 

19,087 
81,007 

0.27  $ 
0.26  $ 

0.26  $ 
0.26  $ 

0.29 
0.29 

$ 

$ 
$ 

 277,436,382 
 278,583,454 

 277,370,762 
 278,686,365 

 276,694,594 
 278,576,254 

See accompanying notes to consolidated financial statements.

76

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
TFS FINANCIAL CORPORATION AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
For each of the three years in the period ended September 30, 2023 
(In thousands)

2023

2022

2021

$ 

75,250  $ 

74,565  $ 

81,007 

(7,274)   

(34,860)   

(3,733) 

66,649 
2,688 

127,093 

(1,283)   

56,096 
11,801 

62,063 

64,164 
$  137,313  $  165,515  $  145,171 

90,950 

Net income
Other comprehensive income (loss), net of tax:

Net change in unrealized (losses) gains on securities available for sale
Net change in cash flow hedges

Net change in defined benefit plan obligation
Total other comprehensive income (loss)

Total comprehensive income

See accompanying notes to consolidated financial statements.

77

 
 
 
 
 
 
 
 
 
TFS FINANCIAL CORPORATION AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF SHAREHOLDERS’ EQUITY
For each of the three years in the period ended September 30, 2023 
(In thousands, except share and per share data)

Common
stock

Paid-in
capital

Treasury
stock

Unallocated
common stock
held by ESOP

Retained
earnings

Accumulated 
other
comprehensive
 income (loss)

Total
shareholders'
equity

Balance at September 30, 2020

$  3,323  $ 1,742,714  $ (767,649)  $ 

(40,084)  $ 865,514  $ 

(131,965)  $ 1,671,853 

Comprehensive income

Cumulative effect from changes in 
accounting principle, net of tax1

Net income

Other comprehensive income net of 
tax

ESOP shares allocated or committed to 
be released

Compensation costs for equity incentive 
plans

Treasury stock allocated to (from) equity 
incentive plan

Dividends declared to common 
shareholders ($1.1225 per common 
share)

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

3,936 

5,442 

— 

— 

— 

— 

— 

(5,205)   

(386) 

— 

— 

— 

4,333 

— 

— 

  (35,763)   
  81,007 

— 

— 

(35,763) 

81,007 

— 

— 

— 

— 

64,164 

64,164 

— 

— 

— 

8,269 

5,442 

(5,591) 

— 

— 

— 

  (57,101) 

— 

(57,101) 

Balance at September 30, 2021

  3,323 

  1,746,887 

  (768,035)   

(35,751)    853,657 

(67,801)    1,732,280 

— 

  74,565 

— 

74,565 

Comprehensive income

Net income

Other comprehensive income, net of 
tax

ESOP shares allocated or committed to 
be released

Compensation costs for equity incentive 
plans

Purchase of treasury stock (337,259 
shares)

Treasury stock allocated to (from) equity 
incentive plan

Dividends declared to common 
shareholders ($1.13 per common share)

— 

— 

— 

— 

— 

— 

— 

Comprehensive income

Net income

Other comprehensive income, net of 
tax

ESOP shares allocated or committed to 
be released

Compensation costs for equity incentive 
plans

Purchase of treasury stock (361,869 
shares)

Treasury stock allocated to (from) equity 
incentive plan

Dividends declared to common 
shareholders ($1.13 per common share)

— 

— 

— 

— 

— 

— 

— 

— 

— 

2,729 

3,946 

— 

— 

— 

— 

— 

(5,049)   

(2,339)   

1,098 

— 

4,334 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

  (58,175) 

— 

— 

1,427 

4,240 

— 

— 

— 

— 

— 

(5,000)   

(1,863)   

885 

— 

4,333 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

  (58,313) 

90,950 

90,950 

— 

— 

— 

— 

— 

7,063 

3,946 

(5,049) 

(1,241) 

(58,175) 

62,063 

62,063 

— 

— 

— 

— 

— 

5,760 

4,240 

(5,000) 

(978) 

(58,313) 

Balance at September 30, 2022

  3,323 

  1,751,223 

  (771,986)   

(31,417)    870,047 

23,149 

  1,844,339 

— 

  75,250 

— 

75,250 

Balance at September 30, 2023
 1 Related to ASU 2016-13 adopted October 1, 2020.

$  3,323  $ 1,755,027  $ (776,101)  $ 

See accompanying notes to consolidated financial statements.

(27,084)  $ 886,984  $ 

85,212  $ 1,927,361 

78

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
TFS FINANCIAL CORPORATION AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
For each of the three years in the period ended September 30, 2023 

CASH FLOWS FROM OPERATING ACTIVITIES:

Net income
Adjustments to reconcile net income to net cash provided by operating activities:

ESOP and stock-based compensation expense
Depreciation and amortization
Deferred income taxes
Provision (release) for credit losses
Net gain on the sale of loans
Net gain on sale of commercial property
Other net (gains) losses
Proceeds from sales of loans held for sale
Loans originated and principal repayments on loans held for sale
Increase in bank owned life insurance contracts
Net (increase) decrease in interest receivable and other assets
Net increase (decrease) in accrued expenses and other liabilities

Net cash provided by operating activities

CASH FLOWS FROM INVESTING ACTIVITIES:

Loans originated or purchased
Principal repayments on loans
Proceeds from sales, principal repayments and maturities of:

Securities available for sale

Proceeds from sale of:

Loans
Real estate owned
Premises, equipment and other assets

Purchases of:

Bank-owned life insurance
FHLB stock
Securities available for sale
Premises, equipment, and software, net

Other

Net cash (used in) provided by investing activities

CASH FLOWS FROM FINANCING ACTIVITIES:

Net increase (decrease) in deposits
Net increase (decrease) in borrowers' advances for insurance and taxes
Net decrease in principal and interest owed on loans serviced
Net increase (decrease) in short-term borrowed funds
Proceeds/(Repayments) from Fed Funds purchased
Proceeds from long-term borrowed funds
Repayment of long-term borrowed funds
Cash collateral/settlements received from (provided to) derivative counterparties
Acquisition of treasury shares
Dividends paid to common shareholders

Net cash provided by (used in) financing activities

NET INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS
CASH AND CASH EQUIVALENTS—Beginning of year
CASH AND CASH EQUIVALENTS—End of year
SUPPLEMENTAL DISCLOSURE OF CASH FLOW INFORMATION:

Cash paid for interest on deposits
Cash paid for interest on borrowed funds
Cash (received)/ paid for interest on interest rate swaps
Cash paid for income taxes

SUPPLEMENTAL SCHEDULES OF NONCASH INVESTING AND FINANCING ACTIVITIES:

Transfer of loans to real estate owned
Transfer of loans from held for investment to held for sale
Transfer of loans from held for sale to held for investment
Treasury stock issued for stock benefit plans

2023

2022

2021

(In thousands)

$ 

75,250  $ 

74,565  $ 

81,007 

10,000 
18,115 
3,732 
(1,500) 
(498) 
— 
(199) 
43,124 
(45,082) 
(9,355) 
(39,360) 
36,495 
90,722 

11,009 
27,035 
(26,876) 
1,000 
(1,136) 
(181) 
810 
41,495 
(66,162) 
(8,432) 
(13,043) 
(1,155) 
38,929 

13,711 
32,568 
(14,249) 
(9,000) 
(33,082) 
— 
689 
63,913 
(67,024) 
(7,979) 
7,697 
14,904 
83,155 

  (3,549,306) 
  2,605,262 

  (5,273,730) 
  3,447,529 

  (4,874,761) 
  4,756,761 

83,567 

163,568 

317,066 

33,635 
484 
— 

87,671 
429 
389 

— 
(34,808) 
(144,663) 
(5,101) 
2,299 
  (1,008,631) 

— 
(49,507) 
(250,022) 
(2,700) 
1,278 
  (1,875,095) 

520,029 
7,167 
(101) 
417,000 
(225,000) 
350,000 
(77,876) 
88,144 
(5,978) 
(58,294) 
  1,015,091 
97,182 
369,564 
466,746  $ 

(72,511) 
7,617 
(11,563) 
875,000 
225,000 
600,000 
(3,646) 
162,094 
(6,290) 
(58,297) 
  1,717,404 
(118,762) 
488,326 
369,564  $ 

$ 

739,699 
206 
— 

(70,000) 
(25,990) 
(297,466) 
(1,337) 
3,178 
547,356 

(231,949) 
(1,903) 
(4,419) 
(525,000) 
— 
100,000 
(4,689) 
89,970 
(5,591) 
(56,637) 
(640,218) 
(9,707) 
498,033 
488,326 

$ 

169,153  $ 
194,601 
(50,416) 
21,776 

76,558  $ 
37,120 
29,138 
39,602 

98,535 
16,043 
45,031 
25,772 

869 
33,543 
8,433 
1,863 

1,283 
86,077 
22,741 
2,412 

330 
698,917 
— 
5,310 

See accompanying notes to consolidated financial statements.

79

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
TFS FINANCIAL CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
As of and for the years ended September 30, 2023, 2022, and 2021 
(Dollars in thousands unless otherwise indicated)

1. DESCRIPTION OF BUSINESS AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Business—TFS Financial Corporation, a federally chartered stock holding company, conducts its principal activities 
through its wholly owned subsidiaries. The principal line of business of the Company is retail consumer banking, including 
mortgage lending, deposit gathering, and other financial services. Third Federal Savings and Loan Association of Cleveland, 
MHC, its federally chartered mutual holding company parent, owned 81.01% of the outstanding shares of common stock of the 
Company at September 30, 2023.

The Company’s primary operating subsidiaries include the Association and Third Capital, Inc. The Association is a 
federal savings association, which provides retail loan and savings products to its customers in Ohio and Florida, through its 37 
full-service branches, four loan production offices, customer service call center and internet site. The Association also provides 
savings products, purchase mortgages, first mortgage refinance loans, home equity lines of credit, and home equity loans in 
states outside of its branch footprint. The Association also acquires first mortgage loans through a correspondent lending 
partnership. Third Capital, Inc. was formed to hold non-thrift investments and subsidiaries. 

The accounting and reporting policies of TFS Financial Corporation and its subsidiaries conform to accounting principles 

generally accepted in the United States of America and to general practices within the banking industry. 

No material subsequent events have occurred requiring recognition in the consolidated financial statements or disclosure 

in the notes to the consolidated financial statements. 

The following is a description of the significant accounting and reporting policies, which the Company follows in 

preparing and presenting its consolidated financial statements.

Basis of Consolidation and Reporting—The consolidated financial statements of the Company include the accounts of 

TFS Financial Corporation and its wholly owned subsidiaries. Intercompany balances and transactions have been eliminated in 
consolidation.

 Estimates—The preparation of financial statements in conformity with GAAP requires management to make estimates 

and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported 
amounts of revenues and expenses during the reporting period. Actual results could differ from these estimates.

Cash and Cash Equivalents—Cash and cash equivalents consist of working cash on hand, and demand and interest 

bearing deposits at other financial institutions with maturities of three months or less. For purposes of reporting cash flows, 
cash and cash equivalents also includes federal funds sold, when applicable. The Company has acknowledged informal 
agreements with banks where it maintains deposits. Under these agreements, service fees charged to the Company are waived 
provided certain average compensating balances are maintained throughout each month.

Investment Securities—Our fixed-maturity securities are accounted for on an available-for-sale basis. Securities held as 
available-for-sale are reported at fair value, with the corresponding unrealized gains and (losses), net of deferred income taxes, 
reported in AOCI. Management determines the appropriate classification of investment securities based on its intent and ability 
to hold at the time of purchase. Purchases of securities are accounted for on a trade-date or settlement-date basis, depending on 
the settlement terms.

Realized gains and (losses) on securities are computed on a specific identification basis. Realized gains and (losses) also 

include changes in fair value on derivatives not designated as hedging instruments. Sales of securities are accounted for on a 
trade-date or settlement-date basis, depending on the settlement terms.

A decline in the fair value of any available for sale security, below cost, is evaluated for credit loss. Credit loss is 
recognized in earnings if management intends, or will more likely than not be required, to sell the security before the recovery 
of its amortized cost basis. If the present value of cash flows expected to be collected is less than the amortized cost basis of the 
security, then a credit loss exists and an allowance would be recognized as a credit loss expense, limited to the difference 
between fair value and amortized cost. Non-credit related loss is recognized in OCI, net of applicable deferred income taxes.

To determine whether a credit loss exists, the Company considers, among other things, adverse conditions related to the 

security, industry, geographic area, the payment schedule of the debt security and likelihood that the issuer will be able to make 

80

payments that increase in the future, failure of the issuer to make scheduled payments and all available information relevant to 
the securities collectability, changes in ratings assigned by a rating agency, and other credit enhancements that affect the 
securities expected performance. 

Investment income consist of interest and accretion (net of amortization). Interest is recognized on an accrual basis using 

the level-yield method. Premiums and discounts are amortized using the level-yield method.

Derivative Instruments—Derivative instruments are carried at fair value in the Company's financial statements. For 
derivative instruments that are designated and qualify as cash flow hedges, changes in the fair value of the derivative instrument 
are reported as a component of OCI, net of tax, and reclassified into earnings in the same period during which the hedged 
transaction affects earnings. The earnings effect of the hedging instrument will be presented in the same income statement line 
item as the earnings effect of the hedged item. AOCI will be adjusted to a balance that reflects the cumulative change in the fair 
value of the hedging instrument. At the inception of a hedge, the Company documents certain items, including the relationship 
between the hedging instrument and the hedged item, the risk management objective and the nature of the risk being hedged, a 
description of how effectiveness will be measured, an evaluation of hedge transaction effectiveness and the benchmark interest 
rate or contractually specified interest rate being hedged.

Hedge accounting is discontinued prospectively when (1) a derivative is no longer highly effective in offsetting changes in 

the fair value or cash flow of a hedged item, (2) a derivative expires or is sold, (3) a derivative is de-designated as a hedge, 
because it is unlikely that a forecasted transaction will occur, or (4) it is determined that designation of a derivative as a hedge is 
no longer appropriate. When hedge accounting is discontinued, the Company would continue to carry the derivative on the 
statement of condition at its fair value; however, changes in its fair value would be recorded in earnings instead of through OCI.

For derivative instruments not designated as hedging instruments, the Company recognizes gains and (losses) on the 

derivative instrument in current earnings during the period of change.

Mortgage Banking Activity—Mortgage loans originated or purchased and intended for sale in the secondary market are 

carried at the lower of cost or estimated fair value in the aggregate. Mortgage loans included in pending agency contracts to sell 
and securitize loans are carried at fair value. Fair value is based on quoted secondary market pricing for loan portfolios with 
similar characteristics and includes consideration of deferred fees (costs). Net unrealized gains or losses on loans carried at fair 
value, are recognized in a valuation allowance by charges to income.

The Company retains servicing on loans that are sold and initially recognizes an asset for mortgage loan servicing rights 
based on the fair value of the servicing rights. Residential mortgage loans represent the single class of servicing rights and are 
measured at the lower of cost or fair value on a recurring basis. Mortgage loan servicing rights are reported net of accumulated 
amortization, which is recorded in proportion to, and over the period of, estimated net servicing revenues. The Company 
monitors prepayments and changes amortization of mortgage servicing rights accordingly. Fair values are estimated using 
discounted cash flows based on current interest rates and prepayment assumptions, and impairment is monitored each quarterly 
reporting period. The impairment analysis is based on predominant risk characteristics of the loans serviced, such as type, 
fixed- and adjustable-rate loans, original terms and interest rates. The amount of impairment recognized is the amount by which 
the mortgage loan servicing assets exceed their fair value. 

Servicing fee income net of amortization and other loan fees collected on loans serviced for others are included in Fees 

and service charges, net of amortization on the CONSOLIDATED STATEMENTS OF INCOME.

Loans and Related Deferred Loan Expenses, net—Loans originated or purchased with the intent to hold into the 
foreseeable future are carried at unpaid principal balances adjusted for partial charge-offs, the allowance for credit losses and 
net deferred loan expenses. Interest on loans is accrued and credited to income as earned. Interest on loans is not recognized in 
income when collectability is uncertain. 

Loan fees and certain direct loan origination costs are deferred and recognized as an adjustment to interest income using 
the level-yield method over the contractual lives of related loans, if the loans are held for investment. If the loans are held for 
sale, net deferred fees (costs) are generally not amortized, but rather are recognized when the related loans are sold.

Loans are classified as TDRs when the original contractual terms are restructured to provide a concession to a borrower 

experiencing financial difficulty under terms that would not otherwise be available and the restructuring is the result of an 
agreement between the Company and the borrower or is imposed by a court or law. Concessions granted in TDRs may include 
a reduction of the stated interest rate, a reduction or forbearance of principal, an extension of the maturity date, a significant 
delay in payments, the removal of one or more borrowers from the obligation, or any combination of these.

81

Allowance for Credit Losses—The allowance for credit losses represents the estimate of lifetime losses in our loan 
portfolio and off-balance sheet commitments. The allowance for credit losses is assessed on a quarterly basis and provisions 
(releases) for credit losses are made accordingly. The allowance is established using relevant available information, relating to 
past events, current conditions and supportable economic forecasts. Historical credit loss experience provides the basis for the 
estimation of expected credit losses. Qualitative adjustments to historical loss information are made for differences in current 
loan-specific risk characteristics such as differences in underwriting standards, portfolio mix, delinquency status or likely 
recovery of previous loan charge-offs. The allowance for credit losses is increased by recoveries and decreased by charge-offs. 
Also, qualitative adjustments were made to reflect expected recovery of loan amounts previously charged-off, beyond what the 
model is able to project. 

For further discussion on the allowance for credit losses, non-accrual, and TDRs, see Note 5. LOANS AND ALLOWANCE 

FOR CREDIT LOSSES.

Real Estate Owned, net—Real estate owned, net represents real estate acquired through foreclosure or deed in lieu of 
foreclosure and is initially recorded at fair value, less estimated costs to sell. Subsequent to acquisition, real estate owned is 
carried at the lower of cost or fair value, less estimated selling costs. Management performs periodic valuations and a valuation 
allowance is established by a charge to income for any excess of the carrying value over the fair value, less estimated costs to 
sell the property. Recoveries in fair value during the holding period are recognized until the valuation allowance is reduced to 
zero. Costs related to holding and maintaining the property are charged to expense.

Premises, Equipment, and Software, net—Depreciation and amortization of premises, equipment and software is 
computed on a straight-line basis over the estimated useful lives of the related assets. Estimated lives are 31.5 years for office 
facilities and three to 10 years for equipment and software. Amortization of leasehold or building improvements is computed on 
a straight-line basis over the lesser of the economic useful life of the improvement or term of the lease, typically 10 years.

Leases—At inception, all contracts are evaluated to determine if the arrangement contains a lease based on the terms and 

conditions. As a lessee, the Company recognizes leases with terms greater than one year on the CONSOLIDATED 
STATEMENTS OF CONDITION as lease assets (a right-of-use asset) and lease liabilities (a liability to make lease payments), 
measured on a discounted basis. For further discussion on leases, see Note 8. LEASES.

Bank Owned Life Insurance Contracts—Life insurance is provided under both whole and split dollar life insurance 
agreements. Policy premiums were prepaid and the Company will recover the premiums paid from the proceeds of the policies. 
The Company recognizes death benefits and growth in the cash surrender value of the policies in other non-interest income.

Goodwill—The excess of purchase price over the fair value of net assets of acquired companies is classified as goodwill 
and reported in Other Assets. Goodwill was $9,732 at September 30, 2023 and 2022. Goodwill is reviewed for impairment on 
an annual basis as of September 30. No impairment was identified as of September 30, 2023 or 2022.

Taxes on Income—Deferred tax assets and liabilities are recognized for the future tax consequences attributable to 

differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. 
Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in 
which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a 
change in tax rates is recognized in income in the period that includes the enactment date. Additional information about policies 
related to income taxes is included in Note 12. INCOME TAXES.

Deposits—Interest on deposits is accrued and charged to expense monthly and is paid or credited in accordance with the 

terms of the accounts.

Treasury Stock—Acquisitions of treasury stock through stock repurchases are recorded at cost using the cost method of 

accounting. Repurchases may be made through open market purchases, block trades and in negotiated private transactions, 
subject to the availability of stock, general market conditions, the trading price of the stock, alternative uses for capital, and the 
Company’s financial performance. Repurchased shares will be available for general corporate purposes.

Accumulated Other Comprehensive Income (Loss)—AOCI consists of changes in pension obligations, changes in 
unrealized gains (losses) on securities available for sale and cash flow hedges, each of which is net of the related income tax 
effects. The Company's policy is to release income tax effects from AOCI only when the entire portfolio to which the 
underlying transactions relate to is liquidated, sold or extinguished.

Revenue from Contracts with Customers—The core principle of the guidance requires an entity to recognize revenue to 
depict the transfer of goods or services to customers in an amount that reflects the consideration to which the entity expects to 
be entitled to receive in exchange for those goods or services. Three of the Company's revenue streams within scope of Topic 

82

606 are the sales of REO, interchange income, and deposit account and other transaction-based service fee income. Those 
streams are immaterial and therefore quantitative information regarding these streams is not disclosed.

Pension Benefits—The determination of our obligations and expense for pension benefits is dependent upon certain 
assumptions used in calculating such amounts. Key assumptions used in the actuarial valuations include the discount rate and 
expected long-term rate of return on plan assets. Actual results could differ from the assumptions and market driven rates may 
fluctuate. Significant differences in actual experience or significant changes in the assumptions could materially affect future 
pension obligations and expense.

Share-Based Compensation—Compensation expense for awards of equity instruments is recognized on a straight-line 
basis over the requisite service period based on the grant date fair value estimated in accordance with the provisions of FASB 
ASC 718 “Compensation—Stock Compensation”. All vested equity instruments are settled in stock. Forfeitures are recognized 
as they occur. Share-based compensation expense is included in Salaries and employee benefits in the CONSOLIDATED 
STATEMENTS OF INCOME. Tax benefits or deficiencies recognized for the difference between realized deductions and 
cumulative book compensation cost on share-based compensation awards are included in operating cash flows on the 
CONSOLIDATED STATEMENTS OF CASH FLOW. 

The grant date fair value of stock options is estimated using the Black-Scholes option-pricing model using assumptions 

for the expected option term, expected stock price volatility, risk-free interest rate, and expected dividend yield. Due to limited 
historical data on exercise of share options, the simplified method is used to estimate expected option term.

Marketing Costs—Marketing costs are expensed as incurred.

Earnings per Share—Basic EPS is computed by dividing net income by the weighted-average number of shares of 
common stock outstanding. Outstanding shares include shares sold to subscribers, shares held by the Third Federal Foundation, 
shares of the Employee Stock Ownership Plan which have been allocated or committed to be released for allocation to 
participants, and shares held by Third Federal Savings, MHC. Unvested shares awarded in the Company's share-based 
compensation plan are treated as participating securities for purposes of the two-class method when they contain nonforfeitable 
rights to dividends, but are not included in the number of shares in the computation of basic EPS. The two-class method is an 
earnings allocation that determines EPS for each class of common stock and participating security. 

Diluted EPS is computed using the same method as basic EPS, but the weighted-average number of shares reflects the 

potential dilution, if any, of unexercised stock options, unvested shares of performance share units and unvested shares of 
restricted stock units that could occur if stock options were exercised and performance share units and restricted stock units 
were issued and converted into common stock. These potentially dilutive shares would then be included in the number of 
weighted-average shares outstanding for the period using the treasury stock method. At September 30, 2023, 2022 and 2021, 
potentially dilutive shares include stock options, restricted stock units and performance share units issued through share-based 
compensation plans.

 2. STOCK TRANSACTIONS

TFS Financial Corporation completed its initial public stock offering on April 20, 2007 and sold 100,199,618 shares, or 

30.16% of its post-offering outstanding common stock, to subscribers in the offering. Third Federal Savings, MHC, the 
Company’s mutual holding company parent, holds 227,119,132 shares of TFS Financial Corporation’s outstanding common 
stock. TFS Financial Corporation issued 5,000,000 shares of common stock, or 1.50% of its post-offering outstanding common 
stock, to Third Federal Foundation.

Pursuant to the eighth repurchase program for the repurchase of 10,000,000 shares authorized by the Board of Directors in 

October, 2016, 361,869 shares were repurchased during the year ended September 30, 2023, 337,259 shares were repurchased 
during the year ended September 30, 2022, and no shares were repurchased during the year ended September 30, 2021. At 
September 30, 2023, there were 5,191,951 shares remaining to be purchased under the eighth repurchase program. The 
Company previously repurchased 51,300,000 shares of the Company’s common stock as part of the previous seven Board of 
Directors-approved share repurchase programs. In total, the Company has repurchased 56,108,049 shares of the Company's 
common stock as of September 30, 2023. 

3. REGULATORY MATTERS

The Association is subject to various regulatory capital requirements administered by the federal banking agencies. 
Failure to meet minimum capital requirements can initiate certain mandatory and possibly additional discretionary actions by 
regulators that, if undertaken, could have a direct material effect on the financial statements of the Association. Under capital 
adequacy guidelines and the regulatory framework for prompt corrective action, the Association must meet specific capital 

83

guidelines that involve quantitative measures of its assets, liabilities, and certain off-balance-sheet items as calculated under 
regulatory accounting practices. The capital amounts and classifications are also subject to qualitative judgments by the 
regulators about components, risk weightings, and other factors.

Quantitative measures established by regulation to ensure capital adequacy require the Association to maintain minimum 

amounts and ratios (set forth in table below) of common equity Tier 1, Tier 1, and Total capital (as defined in the regulations) to 
risk-weighted assets (as defined) and Tier 1 capital (as defined) to net average assets (as defined). The risk-based capital 
guidelines include both a definition of capital and a framework for calculating risk-weighted assets by assigning balance sheet 
assets and off-balance sheet assets to broad risk categories. 

In 2019, a final rule adopted by the federal banking agencies provided banking organizations with the option to phase in, 

over a three-year period, the adverse day-one regulatory capital effects of the adoption of the CECL accounting standard. In 
2020, as part of its response to the impact of COVID-19, U.S. federal banking regulatory agencies issued a final rule which 
provides banking organizations that implement CECL during the 2020 calendar year the option to delay for two years an 
estimate of CECL’s effect on regulatory capital, relative to the incurred loss methodology’s effect on regulatory capital, 
followed by a three-year transition period, which the Association and Company have adopted. During the two-year delay, the 
Association and Company added back to CET1 100% of the initial adoption impact of CECL plus 25% of the cumulative 
quarterly changes in the allowance for credit losses. Beginning this fiscal year, the cumulative transitional amounts became 
fixed and will be phased out of CET1 capital over the subsequent three-year period. At September 30, 2023, the Association 
exceeded all regulatory capital requirements and is considered “well capitalized” under regulatory guidelines.

The Association operates under the capital requirements for the standardized approach of the Basel III capital framework 
for U.S. banking organizations (“Basel III Rules”), which limits capital distributions and certain discretionary bonus payments 
to management if the institution does not hold a "capital conservation buffer" consisting of 2.5% in addition to the minimum 
capital requirements. At September 30, 2023, the Association exceeded the fully phased-in regulatory requirement for the 
"capital conservation buffer".

The following table summarizes the actual capital amounts and ratios of the Association as of September 30, 2023 and 
2022, compared to the minimum capital adequacy requirements and the requirements for classification as a well capitalized 
institution. 

Minimum Requirements

For Capital
Adequacy Purposes

To be “Well Capitalized”
Under Prompt Corrective
Action Provision

Actual

Amount

Ratio

Amount

Ratio

Amount

Ratio

September 30, 2023

Total Capital to Risk-Weighted Assets

$ 1,709,596 

 17.87 % $ 765,410 

 8.00 % $  956,762 

 10.00 %

Tier 1 (Leverage) Capital to Net Average Assets

  1,640,657 

 9.82 %   667,958 

 4.00 %  

834,948 

 5.00 %

Tier 1 Capital to Risk-Weighted Assets
Common Equity Tier 1 Capital to Risk-Weighted 
Assets

September 30, 2022

Total Capital to Risk-Weighted Assets
Tier 1 (Leverage) Capital to Net Average Assets
Tier 1 Capital to Risk-Weighted Assets
Common Equity Tier 1 Capital to Risk-Weighted 
Assets

  1,640,657 

 17.15 %   574,057 

 6.00 %  

765,410 

 8.00 %

  1,640,657 

 17.15 %   430,543 

 4.50 %  

621,896 

 6.50 %

$ 1,666,677 
  1,614,615 
  1,614,615 

 18.84 % $ 707,788 
 10.33 %   625,020 
 18.25 %   530,841 

 8.00 % $  884,734 
781,275 
 4.00 %  
707,788 
 6.00 %  

 10.00 %
 5.00 %
 8.00 %

  1,614,615 

 18.25 %   398,130 

 4.50 %  

575,077 

 6.50 %

The Association paid dividends of $40,000 and $56,000 to the Company during the fiscal years ended September 30, 2023 

and 2022, respectively.

As permitted under interim final rules issued by the FRS on August 12, 2011, a majority of Third Federal Savings, MHC's 

members eligible to vote approved Third Federal Savings, MHC waiving dividends aggregating up to $1.13 per share on the 
common stock of the Company for the 12 month following the special meeting of members held on July 11 2023. Unless the 
FRS amends its interim rule, a member vote will be required for Third Federal Savings, MHC to waive its right to receive 
dividends beyond July 11, 2024. 

84

 
 
 
 
 
4. INVESTMENT SECURITIES

 Available-for-sale securities are summarized in the tables below.

REMICs

Fannie Mae certificates
Freddie Mac certificates
U.S. Government and agency obligations

Total

REMICs

Fannie Mae certificates
U.S. Government and agency obligations

Total

September 30, 2023

Gross
Unrealized

Gains

Losses

Fair
Value

Amortized
Cost

$  495,874  $ 

—  $  (52,867)  $  443,007 

834 
1,141 

1 
— 

(21)   
(97)   

814 
1,044 

63,866 
$  561,715  $ 

— 
63,459 
(407)   
1  $  (53,392)  $  508,324 

September 30, 2022

Gross
Unrealized

Gains

Losses

Fair
Value

Amortized
Cost

$  496,529  $ 

1  $  (43,262)  $  453,268 

1,011 

4,057 

14 

— 

(4)   

(438)   

1,021 

3,619 

$  501,597  $ 

15  $  (43,704)  $  457,908 

At September 30, 2023, and September 30, 2022, investment securities included $59,813 and $0, respectively, of U.S. 

government obligations pledged as collateral on our open swap positions to meet requirements established by the clearing 
organization. Accrued interest on investment securities is $1,907 and $1,122 at September 30, 2023, and September 30, 2022, 
respectively, and is reported in accrued interest receivable on the CONSOLIDATED STATEMENTS OF CONDITION. 

 The following is a summary of our securities portfolio by remaining period to contractual maturity and yield at 

September 30, 2023. Maturities are based on the final contractual payment dates, and do not reflect the impact of prepayments 
or early redemptions that may occur. Weighted average yields are not presented on a tax-equivalent basis and are calculated by 
multiplying each carry value by its yield and dividing the sum of these results by the total carry values. We did not hold any 
tax-free securities.

Due in one year or less

Due after one to five years

Due after five to 10 years

10 years or greater

Total

September 30, 2023

September 30, 2022

Amortized 
Cost

Fair Value

Weighted 
Average Yield

Amortized 
Cost

Fair Value

Weighted 
Average Yield

$ 

59,948  $ 

59,936 

 5.13 % $ 

—  $ 

— 

10,529 

31,372 

9,929 

29,381 

 2.00 %  

15,476 

  14,775 

 2.42 %  

38,927 

  37,204 

459,866 

409,078 

 2.82 %  

447,194 

  405,929 

$  561,715  $ 

508,324 

 3.03 % $ 

501,597  $ 457,908 

 — %

 2.06 %

 2.30 %

 2.25 %

 2.25 %

85

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Gross unrealized losses on available- for- sale securities and the estimated fair value of the related securities, aggregated 

by the length of time the securities have been in a continuous unrealized loss position, at September 30, 2023 and 2022, were as 
follows: 

Less Than 12 Months

September 30, 2023

12 Months or More

Total

Estimated
Fair Value

Unrealized
Loss

Estimated
Fair Value

Unrealized
Loss

Estimated
Fair Value

Unrealized
Loss

Available for sale—

REMICs
Fannie Mae certificates

$ 

80,452  $ 
578 

Freddie Mac certificates
U.S. Government and agency obligations  

1,045 
59,813 
$  141,888  $ 

1,749 
21 

97 
11 
1,878 

$  362,555  $ 

— 

— 
3,646 
$  366,201  $ 

51,118 
— 

— 
396 
51,514 

$  443,007  $ 

578 

1,045 
63,459 
$  508,089  $ 

52,867 
21 

97 
407 
53,392 

Total

Available for sale—

REMICs

Fannie Mae certificates

Less Than 12 Months

September 30, 2022

12 Months or More

Total

Estimated
Fair Value

Unrealized
Loss

Estimated
Fair Value

Unrealized
Loss

Estimated
Fair Value

Unrealized
Loss

$  261,795  $ 

17,260 

$  190,739  $ 

26,002 

$  452,534  $ 

43,262 

217 

4 

438 

— 

— 

— 

— 

217 

3,619 

4 

438 

U.S. Government and agency obligations  

3,619 

Total

$  265,631  $ 

17,702 

$  190,739  $ 

26,002 

$  456,370  $ 

43,704 

The unrealized losses on investment securities were primarily attributable to an increase in market interest rates. The 
investment portfolio is comprised entirely of securities issued by U.S. government entities and agencies, which support the 
expectation of zero, other than temporary, loss estimates since principal and interest payments due on these securities carry the 
full faith and credit guaranty of the U.S. government. In addition, the U.S. Treasury Department established financing 
agreements in 2008 to ensure Fannie Mae and Freddie Mac meet their obligations to holders of mortgage-backed securities that 
they have issued or guaranteed.

Since the decline in value is primarily attributable to an increase in market interest rates and not credit quality and because 

the Company has neither the intent to sell the securities nor is it more likely than not the Company will be required to sell the 
securities prior to recovery of the amortized cost, the Company did not record an allowance for credit losses as of 
September 30, 2023.

86

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
5. LOANS AND ALLOWANCE FOR CREDIT LOSSES

LOAN PORTFOLIOS

Loans held for investment consist of the following:

Real estate loans:

Residential Core
Residential Home Today
Home equity loans and lines of credit
Construction

Real estate loans

Other loans
Add (deduct):

Deferred loan expenses, net
Loans-in-process 
Allowance for credit losses on loans

Loans held for investment, net

September 30,
2023

September 30,
2022

$ 12,078,158  $ 11,539,859 
53,255 
2,633,878 
121,759 
  14,348,751 
3,263 

46,508 
3,030,526 
48,406 
  15,203,598 
4,411 

60,807 
(25,754)   
(77,315)   

50,221 
(72,273) 
(72,895) 
$ 15,165,747  $ 14,257,067 

Loans are carried at amortized cost, which includes outstanding principal balance adjusted for any unamortized premiums 

or discounts, net of deferred fees and expenses. Accrued interest is $51,989 and $39,124 as of September 30, 2023 and 
September 30, 2022, respectively, and is reported in accrued interest receivable on the CONSOLIDATED STATEMENTS OF 
CONDITION.

A large concentration of the Company’s lending is in Ohio and Florida. As of September 30, 2023, and September 30, 
2022, the percentage of aggregate Residential Core, Home Today and Construction loans secured by properties in Ohio was 
57% and 56%, respectively, and the percentage of loans secured by properties in Florida was 18% as of both dates. As of 
September 30, 2023 and September 30, 2022, home equity loans and lines of credit were concentrated in the states of Ohio 
(26% and 27%, respectively), Florida (22% and 20%, respectively), and California (17% and 16%, respectively). 

Residential Core mortgage loans represent the largest portion of the residential real estate portfolio. The Company 
believes overall credit risk is low based on the nature, composition, collateral, products, lien position and performance of the 
portfolio. The portfolio does not include loan types or structures that have experienced severe performance problems at other 
financial institutions (sub-prime, no documentation or pay-option adjustable-rate mortgages). The portfolio contains "Smart 
Rate" adjustable-rate mortgage loans whereby the interest rate is locked initially for three or five years then resets annually, 
subject to periodic rate adjustments caps and various re-lock options available to the borrower. Although the borrower is 
qualified for its loan at a higher rate than the initial rate offered, the adjustable-rate feature may impact a borrower's ability to 
afford the higher payments upon rate reset during periods of rising interest rates while this repayment risk may be reduced in a 
declining or low rate environment. With limited historical loss experience compared to other types of loans in the portfolio, 
judgment is required by management in assessing the allowance required on adjustable-rate mortgage loans. The principal 
amount of adjustable-rate mortgage loans included in the Residential Core portfolio was $4,760,843 and $4,668,089 at 
September 30, 2023 and September 30, 2022, respectively.

Home Today was an affordable housing program targeted to benefit low- and moderate-income home buyers. Most loans 

under the program were originated prior to 2009. No new loans were originated under the Home Today program after 
September 30, 2016. Home Today loans have greater credit risk than traditional residential real estate mortgage loans. 

Home equity loans and lines of credit, which are comprised primarily of home equity lines of credit, represent a 
significant portion of the residential real estate portfolio and include monthly principal and interest payments throughout the 
entire term. Once the draw period on lines of credit has expired, the accounts are included in the home equity loan balance. The 
full credit exposure on home equity lines of credit is secured by the value of the collateral real estate at the time of origination. 

The Company originates construction loans to individuals for the construction of their personal single-family residence by 

a qualified builder (construction/permanent loans). The Company’s construction/permanent loans generally provide for 
disbursements to the builder or sub-contractors during the construction phase as work progresses. During the construction 
phase, the borrower only pays interest on the drawn balance. Upon completion of construction, the loan converts to a permanent 

87

 
 
 
 
 
 
 
 
 
 
 
 
 
 
amortizing loan without the expense of a second closing. The Company offers construction/permanent loans with fixed or 
adjustable-rates, and a current maximum loan-to-completed-appraised value ratio of 85%. 

Other loans are comprised of loans secured by certificate of deposit accounts, which are fully recoverable in the event of 
non-payment, and forgivable down payment assistance loans, which are unsecured loans used as down payment assistance to 
borrowers qualified through partner housing agencies. The Company records a liability for the down payment assistance loans 
which are forgiven in equal increments over a pre-determined term, subject to residency requirements.

Loans held for sale include loans originated with the intent to sell which are generally priced in alignment with secondary 
market pricing and may be subject to loan level pricing adjustments. Additionally, loans originated or purchased for the held for 
investment portfolio may later be identified for sale and transferred to the held for sale portfolio, which may include loans 
originated or purchased within the parameters of programs established by Fannie Mae. During the years ended September 30, 
2023 and September 30, 2022, reclassifications to the held for sale portfolio included loans that were sold during the period, 
including those in contracts pending settlement at the end of the period, and loans originated for the held for investment 
portfolio that were later identified for sale. At September 30, 2023 and September 30, 2022, mortgage loans held for sale totaled 
$3,260 and $9,661, respectively. During the years ended September 30, 2023 and September 30, 2022, the principal balance of 
loans sold was $77,205 and $128,118, respectively. During the years ended September 30, 2023 and September 30, 2022, the 
amortized cost of loans classified as held for sale that were subsequently transferred to the held for investment portfolio was 
$8,433 and $22,741, respectively. These transfers were due to changes in market pricing, affected by the rise in long-term 
interest rates, and managements' intent to hold the loans in portfolio until maturity for the foreseeable future. During the year 
ended September 30, 2021, there were no transfers to the held for investment portfolio. 

DELINQUENCY and NON-ACCRUAL

An aging analysis of the amortized cost in loan receivables that are past due at September 30, 2023 and September 30, 

2022 is summarized in the following tables. When a loan is more than one month past due on its scheduled payments, the loan 
is considered 30 days or more past due, regardless of the number of days in each month. Balances are adjusted for deferred loan 
fees and expenses and any applicable loans-in-process. 

30-59 Days
Past Due

60-89 Days
Past Due

90 Days
or More
Past Due

Total Past
Due

Current

Total

September 30, 2023

Real estate loans:

Residential Core
Residential Home Today

Home equity loans and lines of credit

Construction

Total real estate loans

Other loans

Total

$ 

3,680  $ 

1,763  $ 

8,268  $  13,711  $ 12,089,228  $ 12,102,939 

666 

3,271 

— 

7,617 

— 

323 

690 

— 

855 

3,876 

— 

1,844 

44,186 

46,030 

7,837 

  3,059,444 

  3,067,281 

— 

22,401 

22,401 

2,776 

12,999 

23,392 

  15,215,259 

  15,238,651 

— 

— 

— 

4,411 

4,411 

$ 

7,617  $ 

2,776  $  12,999  $  23,392  $ 15,219,670  $ 15,243,062 

30-59
Days
Past Due

60-89
Days
Past Due

90 Days
or More
Past Due

Total Past
Due

Current

Total

September 30, 2022

Real estate loans:

Residential Core
Residential Home Today
Home equity loans and lines of credit

$ 

Construction

Total real estate loans

Other loans
Total

2,725  $  1,491  $ 
1,341 
1,599 
— 

770 
796 
— 

9,281  $  13,497  $ 11,545,784  $ 11,559,281 
52,808 
  2,666,132 
48,478 

49,836 
  2,661,416 
48,478 

2,972 
4,716 
— 

861 
2,321 
— 

5,665 
— 

3,057 
— 

12,463 
— 

21,185 
— 

  14,305,514 
3,263 

  14,326,699 
3,263 

$ 

5,665  $  3,057  $  12,463  $  21,185  $ 14,308,777  $ 14,329,962 

88

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Loans are placed in non-accrual status when they are contractually 90 days or more past due. The number of days past due 

is determined by the number of scheduled payments that remain unpaid, assuming a period of 30 days between each scheduled 
payment. Loans with a partial charge-off are placed in non-accrual and will remain in non-accrual status until, at a minimum, 
the loss is recovered. Loans restructured in TDRs that were in non-accrual status prior to the restructurings and loans with 
forbearance plans that were subsequently modified are reported in non-accrual status for a minimum of six months after 
restructuring. Loans restructured in TDRs with a high debt-to-income ratio at the time of modification are placed in non-accrual 
status for a minimum of 12 months. Additionally, home equity loans and lines of credit where the customer has a severely 
delinquent first mortgage loan and loans in Chapter 7 bankruptcy status where all borrowers have filed, and not reaffirmed or 
been dismissed, are placed in non-accrual status. 

The amortized cost of loan receivables in non-accrual status is summarized in the following table. Non-accrual with no 
ACL describes non-accrual loans which have no quantitative or individual valuation allowance, primarily because they have 
already been collaterally reviewed and any required charge-offs have been taken, but may be included in consideration of 
qualitative allowance factors. Balances are adjusted for deferred loan fees and expenses. There are no loans 90 or more days 
past due and still accruing at September 30, 2023 or September 30, 2022.

Real estate loans:

Residential Core

Residential Home Today

Home equity loans and lines of credit

Total non-accrual loans

September 30, 2023

September 30, 2022

Non-accrual with 
No ACL

Total 
Non-accrual

Non-accrual with 
No ACL

Total 
Non-accrual

$ 

$ 

15,691  $ 

19,414  $ 

20,995  $ 

4,511 

7,035 
27,237  $ 

4,623 

7,877 
31,914  $ 

5,753 

6,668 
33,416  $ 

22,644 

6,037 

6,925 
35,606 

At September 30, 2023 and September 30, 2022, the amortized cost in non-accrual loans includes $18,915 and $23,159, 
respectively, which are performing according to the terms of their agreement, of which $11,508 and $13,526, respectively, are 
loans in Chapter 7 bankruptcy status, primarily where all borrowers have filed, and have not reaffirmed or been dismissed. At 
September 30, 2023 and September 30, 2022, real estate loans include $9,144 and $9,833, respectively, of loans that are in the 
process of foreclosure.

Interest on loans in accrual status is recognized in interest income as it accrues, on a daily basis. Accrued interest on loans 

in non-accrual status is reversed by a charge to interest income and income is subsequently recognized only to the extent cash 
payments are received. The Company has elected not to measure an allowance for credit losses on accrued interest receivable 
amounts since amounts are written off timely. Cash payments on loans in non-accrual status are applied to the oldest scheduled, 
unpaid payment first. The amount of interest income recognized on non-accrual loans was $663 and $740 for the years ended 
September 30, 2023 and September 30, 2022, respectively. Cash payments on loans with a partial charge-off are applied fully to 
principal, then to recovery of the charged off amount prior to interest income being recognized, except cash payments may be 
applied to interest capitalized in a restructuring when collection of remaining amounts due is considered probable. A non-
accrual loan is generally returned to accrual status when contractual payments are less than 90 days past due. However, a loan 
may remain in non-accrual status when collectability is uncertain, such as a TDR that has not met minimum payment 
requirements, a loan with a partial charge-off, a home equity loan or line of credit with a delinquent first mortgage greater than 
90 days past due, or a loan in Chapter 7 bankruptcy status where all borrowers have filed, and have not reaffirmed or been 
dismissed. 

ALLOWANCE FOR CREDIT LOSSES

For all classes of loans, a loan is considered collateral-dependent when, based on current information and events, the 
borrower is experiencing financial difficulty and repayment is expected to be provided substantially through the sale of the 
collateral or foreclosure is probable. Factors considered in determining that a loan is collateral-dependent may include the 
deteriorating financial condition of the borrower indicated by missed or delinquent payments, a pending legal action, such as 
bankruptcy or foreclosure, or the absence of adequate security for the loan. 

Charge-offs on residential mortgage loans, home equity loans and lines of credit, and construction loans are recognized 
when triggering events, such as foreclosure actions, short sales, or deeds accepted in lieu of repayment, result in less than full 
repayment of the amortized cost in the loans. 

Partial or full charge-offs are also recognized for the amount of credit losses on loans considered collateral-dependent 

when the borrower is experiencing financial difficulty as described by meeting the conditions below. 

89

 
 
 
 
 
 
 
 
• For residential mortgage loans, payments are greater than 180 days delinquent;
• For home equity loans and lines of credit, and residential loans restructured in a TDR, payments are greater than 90 

days delinquent;

• For all classes of loans restructured in a TDR with a high debt-to-income ratio at time of modification;
• For all classes of loans, a sheriff sale is scheduled within 60 days to sell the collateral securing the loan;
• For all classes of loans, all borrowers have been discharged of their obligation through a Chapter 7 bankruptcy;
• For all classes of loans, within 60 days of notification, all borrowers obligated on the loan have filed Chapter 7 

bankruptcy and have not reaffirmed or been dismissed;

• For all classes of loans, a borrower obligated on a loan has filed bankruptcy and the loan is greater than 30 days 

delinquent; and

• For all classes of loans, it becomes evident that a loss is probable.

Collateral-dependent residential mortgage loans and construction loans are charged-off to the extent the amortized cost in 
the loan, net of anticipated mortgage insurance claims, exceeds the fair value, less estimated costs to dispose of the underlying 
property. Management can determine if the loan is uncollectible for reasons such as foreclosures exceeding a reasonable time 
frame and recommend a full charge-off. Home equity loans or lines of credit are charged-off to the extent the amortized cost in 
the loan plus the balance of any senior liens exceeds the fair value, less estimated costs to dispose of the underlying property, or 
management determines the collateral is not sufficient to satisfy the loan. A loan in any portfolio identified as collateral-
dependent will continue to be reported as such until it is no longer considered collateral-dependent, is less than 30 days past due 
and does not have a prior charge-off. A loan in any portfolio that has a partial charge-off will continue to be individually 
evaluated for credit loss until, at a minimum, the loss has been recovered.

Residential mortgage loans, home equity loans and lines of credit and construction loans restructured in TDRs that are not 
evaluated based on collateral are separately evaluated for credit losses on a loan by loan basis at each reporting date for as long 
as they are reported as TDRs. The credit loss evaluation is based on the present value of expected future cash flows discounted 
at the effective interest rate of the original loan. Expected future cash flows include a discount factor representing a potential for 
default. Valuation allowances are recorded for the excess of the amortized costs over the result of the cash flow analysis. Loans 
discharged in Chapter 7 bankruptcy are reported as TDRs and also evaluated based on the present value of expected future cash 
flows unless evaluated based on collateral. These loans are evaluated using expected future cash flows because the borrower, 
not liquidation of the collateral, is expected to be the source of repayment for the loan. Other loans are not considered for 
restructuring.

At September 30, 2023 and September 30, 2022, allowances on individually reviewed TDRs (IVAs), evaluated for credit 

losses based on the present value of cash flows were $9,546 and $10,284, respectively. All other individually evaluated loans 
received a charge-off, if applicable.

 The allowance for credit losses represents the estimate of lifetime losses in the loan portfolio and unfunded loan 
commitments. The allowance is estimated at each reporting date using relevant available information relating to past events, 
current conditions and supportable forecasts. The Company utilizes loan level regression models with forecasted economic data 
to derive the probability of default and loss given default factors. These factors are used to calculate the loan level credit loss 
over a 24-month period with an immediate reversion to historical mean loss rates for the remaining life of the loans. 

Historical credit loss experience provides the basis for the estimation of expected credit losses. Qualitative adjustments to 

historical loss information are made for differences in current loan-specific risk characteristics such as differences in 
underwriting standards, portfolio mix, delinquency status or likely recovery of previous loan charge-offs. Qualitative 
adjustments for expected changes in environmental conditions, such as changes in unemployment rates, property values or other 
relevant factors, are recognized when forecasted economic data used in the model differs from management's view or contains 
significant unobservable changes within a short period, particularly when those changes are directionally positive. Identifiable 
model limitations may also lead to qualitative adjustments, such as those made to reflect the expected recovery of loan amounts 
previously charged-off, beyond what the model is able to project. The qualitative adjustments resulted in a negative ending 
balance on the allowance for credit losses for the Home Today portfolio, where recoveries are expected to exceed charge-offs 
over the remaining life of that portfolio.The net qualitative adjustment at September 30, 2023 was a net reduction of $13,425, 
compared to a net reduction of $7,085 at September 30, 2022. Adjustments are evaluated quarterly based on current facts and 
circumstances.

90

Activity in the allowance for credit losses by portfolio segment is summarized as follows. See Note 15. COMMITMENTS 

AND CONTINGENT LIABILITIES for further details on the allowance for unfunded commitments.

For the Year Ended September 30, 2023

Beginning
Balance

Provisions 
(Releases)

Charge-offs

Recoveries

Ending
Balance

Real estate loans:

Residential Core

Residential Home Today
Home equity loans and lines of credit

Construction

Total real estate loans
Total Unfunded Loan Commitments (1)
Total Allowance for Credit Losses

$ 

$ 
$ 

$ 

53,506  $ 
(997)   

1,000  $ 
(2,370)   

20,032 
354 

(399)   
(225)   

(257)  $ 
(320)   

(665)   
— 

4,079 
— 

1,126  $ 
2,451 

55,375 
(1,236) 

72,895  $ 
27,021  $ 

(1,994)  $ 
494  $ 

(1,242)  $ 
—  $ 

7,656  $ 
—  $ 

99,916  $ 

(1,500)  $ 

(1,242)  $ 

7,656  $  104,830 

23,047 
129 

77,315 
27,515 

Real estate loans:

Residential Core

Residential Home Today

Home equity loans and lines of credit

Construction

Total real estate loans
Total Unfunded Loan Commitments (1)
Total Allowance for Credit Losses

For the Year Ended September 30, 2022

Beginning
Balance

Provisions 
(Releases)

Charge-offs

Recoveries

Ending
Balance

$ 

44,523  $ 

15     

6,298   $ 
(3,411)  

(247)   $ 
(249)  

2,932   $ 
2,648  

19,454     

(3,820)  

297     

(118)  

(954)  

—  

5,352  

175  

53,506 
(997) 

20,032 

354 

$ 

$ 

$ 

64,289    $ 

(1,051)   $ 

(1,450)   $ 

11,107    $ 

72,895 

24,970  $ 

2,051  $ 

—  $ 

—  $ 

27,021 

89,259  $ 

1,000  $ 

(1,450)  $ 

11,107  $ 

99,916 

(1) Total allowance for unfunded loan commitments is recorded in other liabilities on the CONSOLIDATED STATEMENTS OF CONDITION 
and primarily relates to undrawn home equity lines of credit.

91

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Total Residential Core
Residential Home Today (1)

Pass

Substandard

Total Residential Home 
Today

Home equity loans and lines 
of credit

Pass

Special Mention

Substandard

Total Home equity 
loans and lines of credit

Total Construction

Total real estate loans

CLASSIFIED LOANS

The following tables provide information about the credit quality of residential loan receivables by an internally assigned 
grade as of the dates presented. Revolving loans reported at amortized cost include home equity lines of credit currently in their 
draw period. Revolving loans converted to term are home equity lines of credit that are in repayment. Home equity loans and 
bridge loans are segregated by origination year. Loans, or the portions of loans, classified as loss are fully charged-off in the 
period in which they are determined to be uncollectible; therefore they are not included in the following table. No Home Today 
loans are classified Special Mention and all construction loans are classified Pass for both periods presented. Balances are 
adjusted for deferred loan fees and expenses and any applicable loans-in-process.

By fiscal year of origination

Revolving 
Loans

Revolving 
Loans

Amortized Converted

2023

2022

2021

2020

2019

Prior

Cost Basis To Term

Total

September 30, 2023
Real estate loans:

Residential Core

Pass

$  1,667,029  $  3,169,609  $  2,054,744  $  1,342,854  $  563,955  $  3,275,978  $ 

—  $ 

—  $ 12,074,169 

Special Mention

Substandard

— 

185 

— 

823 

612 

1,285 

— 

1,806 

106 

721 

1,025 

22,207 

  1,667,214 

  3,170,432 

  2,056,641 

  1,344,660 

564,782 

  3,299,210 

— 

— 

—   

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

40,335 

5,695 

46,030 

— 

— 

— 

— 

— 

— 

— 

— 

1,743 

27,027 

— 

  12,102,939 

— 

— 

— 

40,335 

5,695 

46,030 

210,131 

72,229 

23,989 

6,965 

6,192 

13,704 

  2,657,028 

63,399 

  3,053,637 

— 

— 

129 

— 

— 

140 

210,131 

11,646 

72,358 

10,755 

24,129 

— 

52 

96 

7,113 

— 

32 

— 

102 

120 

2,830 

4,849 

370 

4,924 

3,515 

10,129 

6,224 

13,926 

  2,664,707 

68,693 

  3,067,281 

— 

— 

— 

— 

22,401 

Pass

  1,888,806 

  3,252,593 

  2,078,733 

  1,349,819 

570,147 

  3,330,017 

  2,657,028 

63,399 

  15,190,542 

Special Mention

Substandard

— 

185 

129 

823 

612 

1,425 

52 

1,902 

138 

721 

1,127 

28,022 

2,830 

4,849 

370 

4,924 

5,258 

42,851 

Total real estate loans

$  1,888,991  $  3,253,545  $  2,080,770  $  1,351,773  $  571,006  $  3,359,166  $  2,664,707  $ 

68,693  $ 15,238,651 

(1) No new originations of Home Today loans since fiscal 2016.

92

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
By fiscal year of origination

Revolving 
Loans

Revolving 
Loans

Amortized Converted

2022

2021

2020

2019

2018

Prior

Cost Basis To Term

Total

September 30, 2022
Real estate loans:

Residential Core

Pass

$  3,349,200  $  2,251,075  $  1,488,763  $  629,090  $  665,116  $  3,141,907  $ 

—  $ 

—  $ 11,525,151 

Special Mention

Substandard

Total Residential Core
Residential Home Today (1)

Pass

Substandard

Total Residential Home 
Today

Home equity loans and lines 
of credit

Pass

Special Mention

Substandard

Total Home equity 
loans and lines of credit

Total Construction

Total real estate loans

— 

— 

292 

1,195 

— 

3,188 

108 

1,142 

464 

1,883 

816 

25,042 

  3,349,200 

  2,252,562 

  1,491,951 

630,340 

667,463 

  3,167,765 

— 

— 

—   

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

45,408 

7,400 

52,808 

— 

— 

— 

— 

— 

— 

— 

— 

1,680 

32,450 

— 

  11,559,281 

— 

— 

— 

45,408 

7,400 

52,808 

98,904 

30,614 

9,204 

8,036 

6,965 

11,247 

  2,400,095 

89,448 

  2,654,513 

— 

— 

191 

— 

98,904 

37,810 

30,805 

10,668 

— 

54 

9,258 

— 

— 

20 

8,056 

— 

— 

19 

— 

127 

898 

2,996 

640 

6,674 

1,729 

9,890 

6,984 

11,374 

  2,403,989 

96,762 

  2,666,132 

— 

— 

— 

— 

48,478 

Pass

  3,485,914 

  2,292,357 

  1,497,967 

637,126 

672,081 

  3,198,562 

  2,400,095 

89,448 

  14,273,550 

Special Mention

Substandard

— 

— 

483 

1,195 

— 

3,242 

108 

1,162 

464 

1,902 

816 

32,569 

898 

2,996 

640 

6,674 

3,409 

49,740 

Total real estate loans

$  3,485,914  $  2,294,035  $  1,501,209  $  638,396  $  674,447  $  3,231,947  $  2,403,989  $ 

96,762  $ 14,326,699 

(1) No new originations of Home Today loans since fiscal 2016.

The home equity lines of credit converted from revolving to term loans during the years ended September 30, 2023 and 

September 30, 2022, totaled $2,492 and $436, respectively. The amount of conversions to term loans is expected to remain low 
for several years since the length of the draw period on new originations changed from five to 10 years in 2016.

Residential loans are internally assigned a grade that complies with the guidelines outlined in the OCC’s Handbook for 

Rating Credit Risk. Pass loans are assets well protected by the current paying capacity of the borrower. Special Mention loans 
have a potential weakness, as evaluated based on delinquency status or nature of the product, that the Company deems to 
deserve management’s attention and may result in further deterioration in their repayment prospects and/or the Company’s 
credit position. Substandard loans are inadequately protected by the current payment capacity of the borrower or the collateral 
pledged with a defined weakness that jeopardizes the liquidation of the debt. Also included in Substandard are performing 
home equity loans and lines of credit where the customer has a severely delinquent first mortgage to which the performing 
home equity loan or line of credit is subordinate and all loans in Chapter 7 bankruptcy status where all borrowers have filed, 
and have not reaffirmed or been dismissed. Loss loans are considered uncollectible and are charged-off when identified. Loss 
loans are of such little value that their continuance as bankable assets is not warranted even though partial recovery may be 
effected in the future.

At September 30, 2023 and September 30, 2022, respectively, $73,172 and $75,904 of TDRs individually evaluated for 

credit loss have adequately performed under the terms of the restructuring and are classified as Pass loans. 

Other loans are internally assigned a grade of non-performing when they become 90 days or more past due. At 

September 30, 2023 and September 30, 2022, no other loans were graded as non-performing.

93

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
TROUBLED DEBT RESTRUCTURINGS

Initial concessions granted for loans restructured as TDRs may include reduction of interest rate, extension of 
amortization period, capitalization of delinquent amounts, forbearance or other actions. Some TDRs have experienced a 
combination of concessions. TDRs also may occur as a result of bankruptcy proceedings. Loans discharged in Chapter 7 
bankruptcy are classified as multiple restructurings if the loan's original terms had also been restructured by the Company. The 
amortized cost in TDRs by category as of September 30, 2023 and September 30, 2022 is shown in the tables below.

September 30, 2023

Residential Core
Residential Home Today

Home equity loans and lines of credit

Total

September 30, 2022
Residential Core

Residential Home Today

Home equity loans and lines of credit

Total

Initial 
Restructuring

Multiple
Restructurings

Bankruptcy

Total

28,546  $ 
9,390 

21,063 
58,999  $ 

15,730  $ 
10,114 

2,460 
28,304  $ 

9,577  $ 
1,691 

879 
12,147  $ 

53,853 
21,195 

24,402 
99,450 

Initial 
Restructuring

Multiple
Restructurings

Bankruptcy

Total

30,071  $ 

17,583  $ 

10,896  $ 

10,359 

22,636 

11,485 

2,743 

1,995 

1,268 

58,550 

23,839 

26,647 

63,066  $ 

31,811  $ 

14,159  $ 

109,036 

$ 

$ 

$ 

$ 

TDRs may be restructured more than once. Among other requirements, a subsequent restructuring may be available for a 
borrower upon the expiration of temporary restructuring terms if the borrower is unable to resume contractually scheduled loan 
payments. If the borrower is experiencing an income curtailment that temporarily has reduced their capacity to repay, such as 
loss of employment, reduction of work hours, non-paid leave or short-term disability, a temporary restructuring is considered. If 
the borrower lacks the capacity to repay the loan at the current terms due to a permanent condition, a permanent restructuring is 
considered. In evaluating the need for a subsequent restructuring, the borrower’s ability to repay is generally assessed utilizing a 
debt to income and cash flow analysis.

For all TDRs restructured during the years ended September 30, 2023 and September 30, 2022 (set forth in the tables 
below), the pre-restructured outstanding amortized cost was not materially different from the post-restructured outstanding 
amortized cost. 

 The following tables set forth the amortized cost in TDRs restructured during the periods presented.

Residential Core
Residential Home Today

Home equity loans and lines of credit

Total

Residential Core
Residential Home Today
Home equity loans and lines of credit

Total

For the Year Ended September 30, 2023

Initial 
Restructuring

Multiple
Restructurings

Bankruptcy

Total

2,866  $ 
356 

1,289 
4,511  $ 

1,784  $ 
342 

233 
2,359  $ 

1,037  $ 
31 

1 
1,069  $ 

5,687 
729 

1,523 
7,939 

For the Year Ended September 30, 2022

Initial 
Restructuring

Multiple
Restructurings

Bankruptcy

Total

3,823  $ 
202 
510 

4,535  $ 

1,533  $ 
1,071 
175 

2,779  $ 

1,142  $ 
45 
163 

1,350  $ 

6,498 
1,318 
848 

8,664 

$ 

$ 

$ 

$ 

94

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Residential Core

Residential Home Today
Home equity loans and lines of credit

Total

For the Year Ended September 30, 2021

Initial 
Restructuring

Multiple
Restructurings

Bankruptcy

Total

$ 

$ 

9,364  $ 

1,981  $ 

1,614  $ 

362 
1,466 

1,432 
1,223 

103 
417 

11,192  $ 

4,636  $ 

2,134  $ 

12,959 

1,897 
3,106 

17,962 

The table below summarizes information about TDRs restructured within 12 months of the period presented for which 

there was a subsequent payment default (at least 30 days past due on one scheduled payment) during the periods presented.

TDRs That Subsequently Defaulted

Residential Core

Residential Home Today
Home equity loans and lines of credit

Total

For the Year Ended 
September 30, 2023

For the Year Ended 
September 30, 2022

For the Year Ended 
September 30, 2021

Number of
Contracts

Recorded
Investment

Number of
Contracts

Recorded
Investment

Number of
Contracts

Recorded
Investment

6  $ 

5 
1 
12  $ 

575 

207 
46 
828 

5  $ 

5 
2 
12  $ 

780 

90 
108 
978 

6  $ 

948 

7 
1 
14  $ 

194 
42 
1,184 

6. MORTGAGE LOAN SERVICING RIGHTS

The Company sells certain types of loans through whole loan sales and through securitizations. In each case, the Company 

retains a servicing interest in the loans or securitized loans. Certain assumptions and estimates are used to determine the fair 
value allocated to these retained interests at the date of transfer and at subsequent measurement dates. These assumptions and 
estimates include loan repayment rates and discount rates.

Changes in interest rates can affect the average life of loans and mortgage-backed securities and the related servicing 
rights. A reduction in interest rates normally results in increased prepayments, as borrowers refinance their debt in order to 
reduce their borrowing costs. This creates reinvestment risk, which is the risk that the Company may not be able to reinvest the 
proceeds of loan and securities prepayments at rates that are comparable to the rates earned on the loans or securities prior to 
receipt of the repayment.

During 2023, 2022 and 2021, $77,206, $128,118 and $796,512, respectively, of mortgage loans were securitized and/or 
sold including accrued interest thereon. In these transactions, the Company retained residual interests in the form of mortgage 
loan servicing rights. Primary economic assumptions used to measure the value of the Company’s retained interests at the date 
of sale resulting from the completed transactions were as follows (per annum):

Primary prepayment speed assumptions (weighted average annual rate)
Weighted average life (years)
Amortized cost to service loans (weighted average)
Weighted average discount rate

2023
 17.6 %
25.3
 0.12 %
 12 %

2022
 11.9 %
24.1
 0.12 %
 12 %

95

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Key economic assumptions and the sensitivity of the current fair value of mortgage loan servicing rights to immediate 

10% and 20% adverse changes in those assumptions are as presented in the following table. The three key economic 
assumptions that impact the valuation of the mortgage loan servicing rights are: (1) the prepayment speed, or how long the 
mortgage servicing right will be outstanding; (2) the estimate of servicing costs that will be incurred in fulfilling the mortgage 
servicing right responsibilities; and (3) the discount factor applied to future net cash flows to convert them to present value. The 
Company established these factors based on independent analysis of our portfolio and reviews these assumptions periodically to 
ensure that they reasonably reflect current market conditions and our loan portfolio experience. 

Fair value of mortgage loan servicing rights
Prepayment speed assumptions (weighted average annual rate)

Impact on fair value of 10% adverse change
Impact on fair value of 20% adverse change

Estimated prospective annual cost to service loans (weighted average)

Impact on fair value of 10% adverse change

Impact on fair value of 20% adverse change

Discount rate

Impact on fair value of 10% adverse change

Impact on fair value of 20% adverse change

September 30, 
2023

$ 

15,916 

 9.4 %

(629) 
(1,180) 

 0.12 %

(1,446) 

(2,869) 

 12.0 %

(590) 

(1,114) 

$ 
$ 

$ 

$ 

$ 

$ 

These sensitivities are hypothetical and should be used with caution. As indicated in the table above, changes in fair value 
based on a 10% variation in assumptions generally cannot be extrapolated because the relationship in the change in assumption 
to the change in fair value may not be linear. Also, the effect of a variation in a particular assumption on the fair value of the 
retained interest is calculated without changing any other assumption. In reality, changes in one factor may result in changes in 
another (for example, increases in market interest rates may result in lower prepayments), which could magnify or counteract 
the sensitivities.

Servicing rights are evaluated periodically for impairment based on the fair value of those rights. Twenty-one risk 
tranches are used in evaluating servicing rights for impairment, segregated primarily by interest rate stratum within original 
term to maturity categories with additional strata for less uniform account types.

Activity in mortgage servicing rights is summarized as follows: 

Balance—beginning of year

   Additions from loan securitizations/sales 
   Amortization (1)
   Net change in valuation allowance
Balance—end of year
Fair value of capitalized amounts

Year Ended September 30,

2023

2022

2021

$ 

7,943  $ 

8,941  $ 

7,860 

322 

657 

3,836 

(865)   

(1,655)   

(2,764) 

— 
7,400  $ 

9 
$ 
8,941 
$  15,916  $  15,288  $  17,454 

— 
7,943  $ 

(1)  Year ended September 30, 2021, amounts include $199 related to the repurchase of loans previously sold and serviced by the Company.

The Company receives annual servicing fees ranging from 0.02% to 0.84% of the outstanding loan balances. Servicing 

income, net of amortization of capitalized servicing rights, included in non-interest income, amounted to $4,516 in 2023, 
$4,251 in 2022 and $3,260 in 2021. The unpaid principal balance of mortgage loans serviced for others was approximately 
$1,933,249, $2,051,110 and $2,262,875 at September 30, 2023, 2022 and 2021, respectively. The ratio of capitalized servicing 
rights to the unpaid principal balance of mortgage loans serviced for others was 0.38%, 0.39%, and 0.40% at September 30, 
2023, 2022 and 2021, respectively.

96

 
 
 
 
 
 
 
 
 
 
7. PREMISES, EQUIPMENT AND SOFTWARE, NET

Premises, equipment and software at cost are summarized as follows: 

Land
Office buildings

Furniture, fixtures and equipment
Software

Leasehold improvements

Less: accumulated depreciation and amortization

Total

September 30,

2023

2022

$ 

8,610  $ 

8,610 

62,090 
40,634 

21,591 
11,018 

61,312 
39,899 

20,048 
11,071 

  143,943 
  140,940 
  (109,235)    (106,409) 

$  34,708  $  34,531 

During the years ended September 30, 2023, 2022 and 2021, depreciation and amortization expense on premises, 

equipment, and software was $4,921, $5,393 and $5,422, respectively. 

8.  LEASES

As a lessee, the Company enters into operating leases of buildings and land. The Company occupies certain banking 

branches, loan production and customer service offices and a disaster recovery site through non-cancellable operating leases 
with remaining terms from less than one year to 13 years. Most of the leases have fixed payment terms with annual fixed-
escalation clauses. Certain leases have annual rent escalations based on subsequent year-to-year changes in the consumer price 
index. These year-to-year changes in the consumer price index are excluded from the calculation of right-of-use assets and lease 
liabilities and recognized as expense in the period in which they are incurred. Additionally, all variable lease costs that are not 
based on an index or rate, such as "common area maintenance" costs, are expensed as incurred. Most of the Company's leases 
include options to extend for periods that range from three to five years. The leases do not have early-termination options. The 
Company has not included term extensions in the calculation of the lease term, as the Company does not consider it reasonably 
certain that the options will be exercised. As the interest rate implicit in all of the Company's lease contracts is not readily 
determinable, the Company utilized its incremental borrowing rate, which is the rate that would be incurred to borrow on a 
collateralized basis over a similar term on an amount equal to the total contractual lease payments in a similar economic 
environment. The incremental borrowing rate utilized for all the Company's leases is the FHLB Advance rate based on the lease 
term at commencement in determining the present value of lease payments.

Operating lease expense for the years ended September 30, 2023 and 2022, totaled $5,573 and $5,576, respectively. 
Variable lease expense for the years ended September 30, 2023 and 2022, totaled $1,514 and $1,479, respectively. During the 
years ended September 30, 2023 and 2022, the Company paid $5,556 and $5,572, respectively, in cash for amounts included in 
the measurement of lease liabilities. As of September 30, 2023 and 2022, the Company has not entered into any material leases 
that have not yet commenced. 

The following table summarizes information relating to the Company's operating leases:

Right-of-use assets (a)
Lease liabilities (b)
Weighted Average Remaining Lease Term
Weighted Average Discount Rate

September 30,

2023
$37,517
$18,209
5.10 years
2.44%

2022
$30,189

$15,775
5.06 years

1.49%

(a) Included in Other assets in the CONSOLIDATED STATEMENTS OF CONDITION
(b) Included in Accrued expenses and other liabilities in the CONSOLIDATED STATEMENTS OF CONDITION 

97

 
 
 
 
 
 
 
 
 
 
The following table summarizes the maturities of lease liabilities at the periods presented:

Maturing in:

12 months or less

13 to 24 months
25 to 36 months

37 to 48 months
49 to 60 months
over 60 months

Total minimum lease payments
Less imputed interest

Total lease liabilities

9. DEPOSITS

September 30,

2023

2022

$ 

5,478  $ 

4,763 
3,288 

2,067 
1,347 
2,577 

19,520 
1,311 

$ 

18,209  $ 

4,953 

3,903 
3,044 

1,810 
591 
2,230 

16,531 
756 

15,775 

Deposit account balances are summarized by interest rate as follows: 

Checking accounts
Savings accounts, excluding money market accounts
Money market accounts

Subtotal

Certificates of deposit

Subtotal
Accrued interest
Total deposits

Stated
Interest
Rate

0.00–1.00%
0.00–4.22
0.00–3.93

0.00–0.99
1.00–1.99
2.00–2.99
3.00–3.99
4.00–4.99
 5.00 and above

September 30,

2023

2022

Amount

Percent

Amount

Percent

$  983,396 
  1,460,601 
346,479 
  2,790,476 
981,728 
685,170 
941,842 
  1,173,211 
  1,346,720 
  1,520,311 
  6,648,982 
  9,439,458 
10,362 

 10.4 % $ 1,210,035 
  1,364,821 
 15.5 
481,650 
 3.7 
  3,056,506 
 29.6 
  3,157,495 
 10.4 
  1,002,227 
 7.2 
  1,320,579 
 10.0 
378,587 
 12.4 
3,386 
 14.3 
— 
 16.1 
  5,862,274 
 70.4 
  8,918,780 
 100.0 
2,237 
 — 

 13.6 %
 15.3 
 5.4 
 34.3 
 35.4 
 11.2 
 14.8 
 4.2 
 0.1 
 — 
 65.7 
 100.0 
 — 

$ 9,449,820 

 100.0 % $ 8,921,017 

 100.0 %

At September 30, 2023 and 2022, the weighted average interest rate was 0.05% and 0.81% on checking accounts; 1.49% 

and 0.79% on savings accounts; 2.62% and 0.95% on money market accounts; 3.47% and 1.37% on certificates of deposit, 
respectively; and 2.77% and 1.18% on total deposits, respectively.

The aggregate amount of CD's in denominations of $250 or more was $845,375 and $733,301 at September 30, 2023 and 

2022, respectively. In accordance with the DFA, the maximum amount of deposit insurance is $250 per depositor.

Brokered CD's (exclusive of acquisition costs and subsequent amortization), which are used as an additional funding 

alternative, totaled $1,162,601 and $575,236 at September 30, 2023 and 2022, respectively. The FDIC places restrictions on 
banks with regard to issuing brokered deposits based on the bank's capital classification. As a well-capitalized institution at 
September 30, 2023 and September 30, 2022, the Association may accept brokered deposits without FDIC restrictions. 

98

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The scheduled maturity of certificates of deposit is as follows:

12 months or less

13 to 24 months
25 to 36 months
37 to 48 months

49 to 60 months
Over 60 months

     Total

Interest expense on deposits is summarized as follows: 

September 30, 2023

Amount

Percent

Weighted
Average
Rate

$  3,419,349 

 51.4 %  3.46 %

764,512 
  1,506,491 
501,945 

440,012 
16,673 

 11.5 %  2.01 %
 22.7 %  4.07 %
 7.5 %  2.92 %

 6.6 %  4.22 %
 0.3 %  1.72 %

$  6,648,982 

 100.0 %  3.44 %

Year Ended September 30,
2022

2023

2021

Certificates of deposit

Checking accounts

Savings and money market accounts

     Total

$ 143,434  $  68,204  $  93,187 

6,081 
  24,686 

4,186 
4,553 

1,140 
2,992 

$ 174,201  $  76,943  $  97,319 

99

 
 
 
 
 
 
 
 
 
 
 
 
 
10. BORROWED FUNDS

At September 30, 2023, the Association had a maximum borrowing capacity of $7,344,253, of which $5,273,637 was
outstanding. Borrowings from the FHLB of Cincinnati are secured by the Association’s investment in the common stock of the 
FHLB of Cincinnati, as well as by a blanket pledge of its mortgage portfolio not otherwise pledged. The Association also has 
the ability to purchase Fed Funds through arrangements with other institutions. Finally, the ability to borrow from the FRB-
Cleveland Discount Window is available to the Association and is secured by a pledge of specific loans in the Association’s 
mortgage portfolio. 

Total borrowings at September 30, 2023 are summarized in the table below:

FHLB

FRB Cleveland

Fed Funds purchased

Subtotal

Accrued interest

Total borrowings

Borrowing 
Capacity

Borrowings 
Available

Borrowings 
Outstanding

$  6,632,811  $  1,381,951  $  5,250,860 

126,442 

585,000 

126,442 

585,000 

— 

— 

$  7,344,253  $  2,093,393 

5,250,860 

22,777 

$  5,273,637 

Maturities of borrowings at September 30, 2023 are summarized in the table below: 

Maturing in:

12 months or less

13 to 24 months

25 to 36 months

37 to 48 months

49 to 60 months
over 60 months

Total advances

Accrued interest

     Total

Amount

Weighted 
Average 
Rate

$ 

1,417,000 

700,000 

775,548 

725,000 

577,273 

1,056,039 

5,250,860 

22,777 

5,273,637 

$ 

$ 

 3.19 %

 2.26 %

 2.74 %

 2.90 %

 3.80 %

 3.36 %

 3.06 %

All borrowings have fixed rates during their term ranging up to 240 months. Interest is payable monthly for long-term 

advances and at maturity for FHLB three-month advances and overnight advances. The table above reflects the effective 
maturities and fixed interest rates of the $3,150,000 of short-term FHLB advances that are tied to interest rate swaps discussed 
in Note 17. DERIVATIVE INSTRUMENTS.

For the years ended September 30, 2023, 2022 and 2021, net interest expense related to short-term borrowings was 

$115,329, $49,828 and $50,975, respectively. 

100

11. OTHER COMPREHENSIVE INCOME (LOSS)

The change in AOCI by component is as follows:

Fiscal year 2021 activity
Balance at September 30, 2020
Other comprehensive income (loss) before reclassifications, net of 
tax expense (benefit) of $8,656

Amounts reclassified, net of tax expense (benefit) of $9,907

Other comprehensive income (loss)

Balance at September 30, 2021

Fiscal year 2022 activity
Other comprehensive income (loss) before reclassifications, net of 
tax expense (benefit) of $21,242

Amounts reclassified, net of tax expense (benefit) of $5,212

Other comprehensive income (loss) 

Balance at September 30, 2022

Fiscal year 2023 activity
Other comprehensive income (loss) before reclassifications, net of 
tax expense (benefit) of $31,998

Amounts reclassified, net of tax expense (benefit) of $(13,383)

Other comprehensive income (loss) 

Balance at September 30, 2023

Unrealized 
Unrealized 
Gains 
(Losses) on 
Securities 
Available 
for Sale

Cash Flow 
Hedges

Defined 
Benefit Plan

Total

$ 

4,694  $  (114,306)  $ 

(22,353)  $  (131,965) 

(3,733) 

— 

(3,733) 

20,914 

35,182 

56,096 

9,937 

1,864 

11,801 

27,118 

37,046 

64,164 

$ 

961  $ 

(58,210)  $ 

(10,552)  $ 

(67,801) 

(34,860) 

109,452 

— 

17,641 

(34,860) 

127,093 

(1,665) 

382 

(1,283) 

72,927 

18,023 

90,950 

$ 

(33,899)  $ 

68,883  $ 

(11,835)  $ 

23,149 

(7,274) 

112,851 

— 

(7,274) 

(46,202) 

66,649 

1,904 

784 

2,688 

107,481 

(45,418) 

62,063 

$ 

(41,173)  $  135,532  $ 

(9,147)  $ 

85,212 

The following table presents the reclassification adjustment out of AOCI included in net income and the corresponding 

line item on the CONSOLIDATED STATEMENTS OF INCOME for the periods indicated:

Details about AOCI Components

Cash flow hedges:

Interest (income) expense

Net income tax effect

For the Years Ended September 30,
2021
2022
2023

Line Item in the 
Statement of Income

$ 

(59,821)  $ 

22,740  $ 

44,534 

 Interest expense

13,619 

(5,099) 

(9,352)   Income tax expense

Net of income tax expense (benefit)

$ 

(46,202)  $ 

17,641  $ 

35,182 

Amortization of defined benefit plan:

Actuarial loss

Net income tax effect
Net of income tax expense 

$ 

1,020  $ 

(236) 
784 

495  $ 
(113)

(a)

2,419 
(555)   Income tax expense

382 

1,864 

Total reclassifications for the period

$ 

(45,418)  $ 

18,023  $ 

37,046 

(a) These items are included in the computation of net period pension cost. See Note 13. EMPLOYEE BENEFIT PLANS for additional
disclosure.

101

12. INCOME TAXES

The components of the income tax provision are as follows: 

Year Ended September 30,

2023

2022

2021

Current tax expense (benefit):

Federal
State

Deferred tax expense (benefit):

Federal

State

Income tax provision

$  13,602  $  41,812  $  31,043 
2,230 

2,553 

781 

3,681 

(24,691)   

(13,548) 

53 

(638) 
$  18,117  $  17,489  $  19,087 

(2,185)   

Reconciliation from tax at the federal statutory rate to the income tax provision is as follows: 

Tax at statutory rate

State tax, net

Non-taxable income from bank owned life insurance contracts

Non-deductible compensation

Equity based compensation

Employee (Associate) Stock Ownership Plan

Other, net 

     Income tax provision

Year Ended September 30,

2023

2022

2021

 21.0 %

 21.0 %

 21.0 %

 0.7 

 (2.1) 

 1.0 

 0.2 

 (1.5) 

 0.1 

 0.3 

 (2.3) 

 1.4 

 (0.1) 

 (1.2) 

 (0.1) 

 1.3 

 (2.1) 

 0.9 

 (1.3) 

 (0.8) 

 0.1 

 19.4 %

 19.0 %

 19.1 %

Temporary differences between the financial statement carrying amounts and tax basis of assets and liabilities that gave 

rise to significant portions of net deferred taxes relate to the following: 

Deferred tax assets:

Loan loss reserve

Deferred compensation

Lease liability

Property, equipment and software basis difference
Other

Total deferred tax assets

Deferred tax liabilities:

FHLB stock basis difference

Mortgage servicing rights

Pension 
Goodwill
Lease ROU asset
Fair value adjustment
Deferred loan costs, net of fees

Other

Total deferred tax liabilities

Net deferred tax asset (liability)

102

September 30,

2023

2022

$  29,390  $  27,659 

4,215 

4,251 

975 
2,099 
40,930 

5,135 

1,514 

2,843 
2,158 
4,160 
20,969 
15,005 

2,328 
54,112 

4,198 

3,599 

1,413 
2,220 
39,089 

5,017 

1,551 

2,119 
2,132 
3,514 
— 
13,371 

2,219 
29,923 

$  (13,182)  $ 

9,166 

 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
In the accompanying CONSOLIDATED STATEMENTS OF CONDITION the net deferred tax asset or liability is included 

in Accrued expenses and other liabilities, and Other assets for September 30, 2023 and 2022, respectively. 

A valuation allowance is established to reduce deferred tax assets if it is more likely than not that the related tax benefits 
will not be realized. The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income 
during the periods in which those temporary differences become deductible. There was no valuation allowance required at 
September 30, 2023 or 2022.

Retained earnings at September 30, 2023 and 2022 included approximately $104,861, for which no provision for federal or 
state income tax has been made. This amount represents allocations of income during years prior to 1988 to bad debt deductions 
for tax purposes only. These qualifying and non-qualifying base year reserves and supplemental reserves will be recaptured into 
income in the event of certain distributions and redemptions. Such recapture would create income for tax purposes only, which 
would be subject to the then current corporate income tax rate. However, recapture would not occur upon the reorganization, 
merger, or acquisition of the Association, nor if the Association is merged or liquidated tax-free into a bank or undergoes a 
charter change. If the Association fails to qualify as a bank or merges into a non-bank entity, these reserves will be recaptured 
into income.

The provisions of Accounting for Uncertainty in Income Taxes, codified within FASB ASC 740 “Income Taxes,” prescribe 

a recognition threshold and measurement attribute for the financial statement recognition and measurement for a tax position 
taken or expected to be taken in a tax return. FASB ASC 740 also provides guidance on derecognition, classification, interest and 
penalties, accounting in interim periods, disclosure and transition. Tax positions must meet a more-likely-than-not recognition 
threshold in order for the related tax benefit to be recognized or continue to be recognized. As of September 30, 2023 and 2022, 
the Company had no unrecognized tax benefits. The Company does not anticipate the total amount of unrecognized tax benefits 
to significantly change within the next twelve months. 

The Company recognizes interest and penalties on income tax assessments or income tax refunds, where applicable, in the 

financial statements as a component of its provision for income taxes. The Company recognized $0, $0, and $9 of interest 
expense or penalties on income tax assessments, and $0, $34, and $116 of interest on income tax refunds related to net operating 
loss carrybacks during the years ended September 30, 2023, 2022 and 2021, respectively. There was no interest related to 
income tax assessments accrued at September 30, 2023 or 2022.

The Company’s effective income tax rate was 19.4%, 19.0% and 19.1% for the years ended September 30, 2023, 2022 and 

2021, respectively. 

The Company and its subsidiaries file income tax returns in the U.S. federal jurisdiction and various state and city 

jurisdictions. With few exceptions, the Company is no longer subject to income tax examinations in its major jurisdictions for tax 
years prior to 2020. 

The Company makes certain investments in limited partnerships which invest in affordable housing projects that qualify for 
the LIHTC. The Company acts as a limited partner in these investments and does not exert control over the operating or financial 
policies of the partnership. The Company accounts for its interests in LIHTCs using the proportional amortization method. The 
impact of the Company's investments in tax credit entities on the provision for income taxes was not material for the years ended 
September 30, 2023, 2022 and 2021.

103

13. EMPLOYEE BENEFIT PLANS

Defined Benefit Plan—The Third Federal Savings Retirement Plan (the “Plan”) is a defined benefit pension plan. 

Effective December 31, 2002, the Plan was amended to limit participation to employees who met the Plan’s eligibility 
requirements on that date. Effective December 31, 2011, the Plan was amended to freeze future benefit accruals for participants 
in the Plan. After December 31, 2002, employees not participating in the Plan, upon meeting the applicable eligibility 
requirements, and those eligible participants who no longer receive service credits under the Plan, participate in a separate tier 
of the Company’s defined contribution 401(k) Savings Plan. Benefits under the Plan are based on years of service and the 
employee’s average annual compensation (as defined in the Plan) through December 31, 2011. The funding policy of the Plan 
is consistent with the funding requirements of U.S. federal and other governmental laws and regulations. During fiscal year 
2022, a settlement adjustment was recognized as a result of lump sum payments exceeding the interest costs for the year. There 
were no settlement adjustments made during fiscal year 2023.

The following table sets forth the change in projected benefit obligation for the defined benefit plan: 

Projected benefit obligation at beginning of year

Interest cost
Actuarial (gain) loss and other

Settlement

Benefits paid

Projected benefit obligation at end of year

September 30,

2023

2022

$  65,015  $  88,276 
2,628 
(19,783) 

3,324 
(3,764)   

— 

(4,292) 

(4,140)   

(1,814) 

$  60,435  $  65,015 

The following table reconciles the beginning and ending balances of the fair value of Plan assets and presents the funded 

status of the Plan recognized in the CONSOLIDATED STATEMENTS OF CONDITION at the September 30 measurement 
dates. There were no employer contributions in the years ending September 30, 2023 and 2022.

Fair value of plan assets at beginning of year

Actual return on plan assets

Benefits paid
Settlement

Fair value of plan assets at end of year

Funded status of the plan—asset (liability)

September 30,

2023

2022

$  74,042  $  97,971 

2,481 

(17,823) 

(4,140)   
— 

(1,814) 
(4,292) 

$  72,383  $  74,042 

$  11,948  $ 

9,027 

The components of net periodic cost recognized in other non-interest expense in the CONSOLIDATED STATEMENTS OF 

INCOME are as follows: 

Interest Cost
Expected return on plan assets
Amortization of net loss and other
Recognized net loss due to settlement
     Net periodic benefit (income) cost

Year Ended September 30,

2023

2022

2021

$ 

3,324  $ 
(3,872)   
1,020 
— 

$ 

472  $ 

2,628  $  2,536 
(4,997) 
(4,987)   
1,466 
576 
792 
882 
(203) 
(901)  $ 

There were no contributions, required minimum or voluntary, made during the fiscal year ended September 30, 2023.

As of September 30, 2023, the Plan had $0 invested in pooled separate accounts due to the Plan moving to an LDI 
strategy. The LDI strategy derisks the Plan by allocating more to long-duration, fixed income assets. The Plan's target asset 
allocation is now 80% in LDI fixed income and 20% in equity. At September 30, 2022, $43.8 million were invested in pooled 
separate accounts with a redemption notice of 7 days. 

104

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The following table summarizes Plan assets measured at fair value on a recurring basis as of September 30, 2023 and 

2022. See FN 16. FAIR VALUE for more information on how our fair value hierarchy is evaluated:

September 30, 2023

Cash equivalents

Fixed income:

U.S. government obligations

Corporate debt securities
Government strips

Total fixed income

Mutual equity funds
Total (1)

Recurring Fair Value Measurements at Reporting Date Using

Total Fair 
Value

Quoted Prices in
Active Markets for
Identical Assets
(Level 1)

Significant Other
Observable Inputs
(Level 2)

Significant
Unobservable
Inputs
(Level 3)

$ 

1,001  $ 

1,001  $ 

—  $ 

2,550 

42,573 
8,617 

53,740 
15,791 

2,550 

— 
— 

2,550 
15,791 

— 

42,573 
8,617 

51,190 
— 

$ 

70,532  $ 

19,342  $ 

51,190  $ 

— 

— 

— 
— 

— 
— 

— 

(1) Plan assets measured at fair value on a recurring basis excludes approximately $1,851 of unsettled security transactions.

September 30, 2022

Mutual equity funds

Total

Recurring Fair Value Measurements at Reporting Date Using

Total Fair 
Value

Quoted Prices in
Active Markets for
Identical Assets
(Level 1)

Significant Other
Observable Inputs
(Level 2)

Significant
Unobservable
Inputs
(Level 3)

$ 

$ 

30,271  $ 

30,271  $ 

30,271  $ 

30,271  $ 

—  $ 

—  $ 

— 

— 

There are no redemption restrictions on Plan assets at September 30, 2023. Redemptions may be deferred for a longer 

period if conditions do not permit an orderly transfer or for certain investments of an illiquid nature.

The following additional information is provided with respect to the Plan: 

Assumptions and dates used to determine benefit obligations:

Discount rate
Rate of compensation increase

Assumptions used to determine net periodic benefit cost:

Discount rate
Long-term rate of return on plan assets
Rate of compensation increase (graded scale)

2023

September 30, 
2022

2021

 5.75 %
n/a

 5.35 %
n/a

 2.85 %
n/a

 5.35 %
 5.50 %
n/a

 4.60 %
 5.50 %
n/a

 2.80 %
 5.50 %
n/a

The expected long-term return on plan assets assumption was developed as a weighted average rate based on the target 
asset allocation of the Plan and the Long-Term Capital Market Assumptions for the corresponding fiscal year end. Management 
evaluates the historical performance of the various asset categories, as well as current expectations in determining the adequacy 
of the assumed rates of return in meeting Plan obligations. If warranted, the assumption is modified.

105

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The following table provides estimates of expected future benefit payments during each of the next five fiscal years, as 
well as in the aggregate for years six through 10. Additionally, the table includes the minimum employer contributions expected 
during the next fiscal year: 

Expected Benefit Payments During the Fiscal Years Ending September 30:

2024
2025

2026
2027
2028
Aggregate expected benefit payments during the five fiscal year period beginning October 1, 2028, and ending 
September 30, 2033

Minimum employer contributions expected to be paid during the fiscal year ending September 30, 2024

$ 

5,870 
3,890 

4,060 
4,260 
4,210 

23,330 

— 

For the fiscal years ended September 30, 2023, 2022, and 2021, AOCI includes pretax net actuarial losses of $11,862, 

$15,255, and $13,686, respectively, which have not been recognized as components of net periodic benefit costs as of the 
measurement date. The Company expects that $628 of net actuarial losses will be recognized as AOCI components of net 
periodic benefit cost during the fiscal year ended September 30, 2024.

401(k) Savings Plan—The Company maintains a 401(k) savings plan that is comprised of three tiers. The first tier allows 

eligible employees to contribute up to 75% of their compensation to the plan, subject to limitations established by the Internal 
Revenue Service, with the Company matching 100% of up to 4% on funds contributed. The second tier permits the Company to 
make a profit-sharing contribution at its discretion. The first and second tiers cover substantially all employees who have 
reached age 18 and have worked 30 days of service in one year of service. The third tier permits the Company to make 
discretionary contributions allocable to eligible employees including those eligible employees who are participants, but no 
longer receiving service credits, under the Company’s defined benefit pension plan. Voluntary contributions made by 
employees are vested at all times whereas Company contributions and Company matching contributions are subject to various 
vesting periods which range from immediately vested to fully vesting upon five years of service.

The total of the Company’s matching and discretionary contributions related to the 401(k) savings plan for the years 

ended September 30, 2023, 2022 and 2021 was $4,297, $4,295 and $4,187, respectively.

Employee (Associate) Stock Ownership Plan—The Company established an ESOP for its employees effective January 1, 

2006. The ESOP is a tax-qualified plan designed to invest primarily in the Company’s common stock and provides employees 
with an opportunity to receive a funded retirement benefit, based on the value of the Company’s common stock. The ESOP 
covers all eligible employees of the Company and its wholly-owned subsidiaries. Employees are eligible to participate in the 
ESOP after attainment of age 18, completion of 1,000 hours of service, and employment on the last day of the plan’s calendar 
year. Company contributions to the plan are at the discretion of the Board of Directors. The ESOP is accounted for in 
accordance with the provisions for stock compensation in FASB ASC 718. Compensation expense for the ESOP is based on the 
market price of the Company’s stock and is recognized as shares are committed to be released to participants. The total 
compensation expense related to this plan in the 2023, 2022 and 2021 fiscal years was $5,761, $7,063 and $8,270, respectively.

The ESOP was authorized to purchase, and did purchase, 11,605,824 shares of the Company’s common stock at a price of 

$10 per share with a 2006 plan year cash contribution and the proceeds of a loan from the Company to the ESOP. The 
outstanding loan principal balance as of September 30, 2023 and 2022 was $37,254 and $41,927, respectively. Shares of the 
Company’s common stock pledged as collateral for the loan are released from the pledge for allocation to participants as loan 
payments are made. At September 30, 2023, 8,897,453 shares have been allocated to participants and 325,005 shares were 
committed to be released. Shares that are committed to be released will be allocated to participants at the end of the plan year 
(December 31). ESOP shares that are unallocated or not yet committed to be released totaled 2,708,371 at September 30, 2023, 
and had a fair market value of $32,013. Participants have the option to receive dividends on allocated shares in cash or leave the 
dividend in the ESOP. Dividends are reinvested in Company stock for those participants who choose to leave their dividends in 
the ESOP or who do not make an election. The purchase of Company stock for reinvestment of dividends is made in the open 
market on or about the date of the cash disbursement to the participants who opt to take dividends in cash. Dividends on 
unallocated shares held in the Employer Stock fund were paid to the trustee to be used to make payments on the outstanding 
loan obligation.

106

 
 
 
 
 
 
 
14. EQUITY INCENTIVE PLAN

The TFS Financial Corporation Amended and Restated 2008 Equity Incentive Plan, approved by shareholders in February 

2018 and the 2008 Equity Incentive Plan, approved by shareholders in May 2008, are collectively referred to as the "Equity 
Plan”. The amended and restated plan is substantially similar to the previous plan, except that the number of future shares 
eligible to be granted has been reduced to 8,450,000 shares, of which 7,138,688 shares remain available for future award, and 
the term to grant shares has been extended to February 21, 2028.

The Company recorded excess tax benefits (expense) of $(224), $109, and $1,331 related to share-based compensation 

awards for the years ended September 2023, 2022 and 2021, respectively.

The following table presents share-based compensation expense and the related tax benefit recognized during the periods 

presented:

Restricted stock units expense
Performance share units expense

Stock option expense
Total stock-based compensation expense

Tax benefit related to share-based compensation expense

Year Ended September 30, 

2023

2022

2021

$ 

$ 

$ 

3,366  $ 
874 

— 
4,240  $ 

3,206  $ 
739 

— 
3,945  $ 

778  $ 

677  $ 

4,160 
1,214 

68 
5,442 

999 

 Restricted stock units vest over a one to 10 year service period. The product of the number of units granted and the grant 
date market price of the Company’s common stock determines the fair value of restricted stock units under the Equity Plan. The 
Company recognizes compensation expense for the fair value of restricted stock units on a straight-line basis over the requisite 
service period. 

The following is a summary of the status of the Company’s restricted stock units as of September 30, 2023, and changes 

therein during the year then ended: 

Outstanding at September 30, 2022

     Granted

     Released

     Forfeited

Outstanding at September 30, 2023 (1)

Number of
Shares
Awarded

Weighted
Average
Grant Date
Fair Value

  1,257,898  $ 

174,550  $ 

(91,765)  $ 

(850)  $ 

  1,339,833  $ 

14.17 

13.69 

17.86 

17.77 

13.85 

(1) Includes 765,748 shares with a weighted average grant date fair value of $11.87 that have vested but will not be issued until the recipients 
are no longer employed by the Company.

The weighted average grant date fair value of restricted stock units granted during the years ended September 30, 2023, 
2022 and 2021 was $13.69, $17.80 and $17.77 per share, respectively. The total fair value of restricted stock units vested during 
the years ended September 30, 2023, 2022 and 2021 was $1,639, $2,058, and $6,981, respectively. Expected future 
compensation expense relating to the non-vested restricted stock units at September 30, 2023, is $2,606 over a weighted 
average period of 2.43 years.

Performance share units vest in the form of Company common stock issued at the end of a three-year period, based on the 

pro-rata achievement of performance based metrics over a two-year period. The range of payout is 0% to 150% of the number 
of share units granted. For performance stock units, fair value is estimated as the product of the number of performance units 
granted, adjusted for the probability of achievement, and the grant date market price of the Company’s common stock. The 
Company recognizes compensation expense for the fair value of performance share units on a straight-line basis over the 
requisite service period, based on the performance condition that is probable of achievement. Probability of achievement is 
reassessed at each reporting period and the cumulative effect of a change in estimate, if any, is recognized in the period of 
change. Cash dividend equivalents are accrued and paid only if and when the underlying units become vested and payable.

107

 
 
 
 
 
 
 
 
 
The following is a summary of the status of the Company’s performance share units as of September 30, 2023, and 

changes therein during the year then ended. No awards were forfeited during the year ended September 30, 2023.

Outstanding at September 30, 2022

     Granted
     Released
     Performance adjustment

Outstanding at September 30, 2023

Number of
Shares
Awarded

Weighted
Average
Grant Date
Fair Value

169,954 

102,000 
(58,277) 
4,394 

218,071 

18.46

13.69
19.76
17.77

15.87

The weighted average grant date fair value of performance share units granted during the year ended September 30, 2023, 

2022 and 2021 was $13.69, $17.80, and $17.77, respectively. The total fair value of performance share units vested during the 
years ended September 30, 2023, 2022 and 2021, totaled $1,152, $1,112, and $14, respectively. Expected future compensation 
expense relating to the non-vested performance share units at September 30, 2023, is $1,196 over a weighted average period of 
1.81 years.

Stock options have a contractual term of 10 years and vest over a one to seven year service period. The Company 
recognizes compensation expense for the fair values of these awards, which have installment vesting, on a straight-line basis 
over the requisite service period of the awards.

The following is a summary of the Company’s stock option activity and related information for the Equity Plan for the 

year ended September 30, 2023. There were no stock options granted during 2023, 2022 and 2021.

Weighted
Average
Exercise
Price

Weighted
Average
Remaining
Contractual
Life (years)

Aggregate
Intrinsic
Value

Number of
Stock Options

Outstanding at September 30, 2022

  2,361,175  $  15.14 

3.32 $ 

     Exercised

     Forfeited or expired

Outstanding at September 30, 2023

Vested and exercisable, at September 30, 2023

Vested or expected to vest, at September 30, 2023

(315,200)  $  11.64 

(54,000)  $  14.94 
  1,991,975  $  15.69 

  1,991,975  $  15.69 

  1,991,975  $  15.69 

$ 

$ 
2.66 $ 

2.66 $ 

2.66 $ 

429 

820 

— 
— 

— 

— 

The total intrinsic value of options exercised during the years ended September 30, 2023, 2022 and 2021 was $820, $551 

and $8,605, respectively. There were no non-vested options outstanding as of September 30, 2023. Upon exercise of vested 
options, management expects to draw on treasury stock as the source of the shares.

15. COMMITMENTS AND CONTINGENT LIABILITIES

In the normal course of business, the Company enters into commitments with off-balance-sheet risk to meet the financing 

needs of its customers. Commitments to extend credit are agreements to lend to a customer as long as there is no violation of 
any condition established in the contract. Commitments to originate or purchase loans generally have fixed expiration dates of 
60 to 360 days or other termination clauses and may require payment of a fee. Unfunded commitments related to home equity 
lines of credit generally expire from five to 10 years following the date that the line of credit was established, subject to various 
conditions including compliance with payment obligation, adequacy of collateral securing the line and maintenance of a 
satisfactory credit profile by the borrower. Since some of the commitments may expire without being drawn upon, the total 
commitment amounts do not necessarily represent future cash requirements.

Off-balance sheet commitments to extend credit involve elements of credit risk and interest rate risk in excess of the 

amount recognized in the CONSOLIDATED STATEMENTS OF CONDITION. The Company’s exposure to credit loss in the 
event of nonperformance by the other party to the commitment is represented by the contractual amount of the commitment. 
The Company generally uses the same credit policies in making commitments as it does for on-balance-sheet instruments. The 
allowance for credit losses related to off-balance sheet commitments is recorded in other liabilities in the CONSOLIDATED 
STATEMENTS OF CONDITION. Refer to Note 5. LOANS AND ALLOWANCES FOR CREDIT LOSSES for discussion on 

108

 
 
 
 
 
 
 
credit loss methodology. Interest rate risk on commitments to extend credit results from the possibility that interest rates may 
have moved unfavorably from the position of the Company since the time the commitment was made. 

At September 30, 2023, the Company had commitments to originate or purchase loans and related allowances as follows: 

Fixed-rate mortgage loans

Adjustable-rate mortgage loans

Home equity loans and lines of credit

Total

Commitment

Allowance

$ 

130,448  $ 

44,034 

174,942 

$ 

349,424  $ 

673 

232 

2,547 

3,452 

At September 30, 2023, the Company had unfunded commitments outstanding and related allowances as follows: 

Home equity lines of credit

Construction loans

Total

Commitment

Allowance

$ 

4,696,512  $ 

23,811 

25,754 

252 

$ 

4,722,266  $ 

24,063 

At September 30, 2023, the unfunded commitment on home equity lines of credit, including commitments for accounts 

suspended as a result of material default or a decline in equity, is $4,728,215.

At September 30, 2023 and September 30, 2022, the Company had $2,094 and $0, respectively, in commitments to sell 

mortgage loans. At September 30, 2023 and September 30, 2022, the Company had $51,275 and $0, respectively, in 
commitments to purchase mortgage loans, which are included in mortgage loan commitments above.

The above commitments are expected to be funded through normal operations.

The Company is undergoing an escheat audit covering Ohio, Kentucky and Florida. Any potential loss that may result 

from this matter is not reasonably estimable at September 30, 2023.

The Company and its subsidiaries are subject to various legal actions arising in the normal course of business. In the 
opinion of management, the resolution of these legal actions is not expected to have a material adverse effect on the Company’s 
consolidated financial condition, results of operation, or statements of cash flows.

16. FAIR VALUE

Under U.S. GAAP, fair value is defined as the price that would be received to sell an asset, or paid to transfer a liability, 

in an orderly transaction between market participants at the measurement date under current market conditions. A fair value 
framework is established whereby assets and liabilities measured at fair value are grouped into three levels of a fair value 
hierarchy, based on the transparency of inputs and the reliability of assumptions used to estimate fair value. 

As permitted under the fair value guidance in U.S. GAAP, the Company elects to measure at fair value, mortgage loans 
classified as held for sale that are subject to pending agency contracts to securitize and sell loans. This election is expected to 
reduce volatility in earnings related to market fluctuations between the contract trade and settlement dates. At September 30, 
2023 and September 30, 2022, there were no pending agency contracts held for sale. For the years ended September 30, 2023, 
2022, and 2021, net gain (loss) on the sale of loans includes $0, $0 and $134, respectively, related to unrealized gains or losses 
during the period due to changes in the fair value of loans held for sale subject to pending agency contracts.

Presented below is a discussion of the methods and significant assumptions used by the Company to estimate fair value.

Investment Securities Available for Sale—Investment securities available for sale are recorded at fair value on a 
recurring basis. At September 30, 2023 and 2022, this includes $508,324 and $457,908, respectively, of investments in U.S. 
government and agency obligations including U.S. Treasury notes and investments in highly liquid collateralized mortgage 
obligations, that can include items issued by Fannie Mae, Freddie Mac, and Ginnie Mae, measured using the market approach. 
The fair values of investment securities represent unadjusted price estimates obtained from third party independent nationally 
recognized pricing services using pricing models or quoted prices of securities with similar characteristics and are included in 
Level 2 of the hierarchy. Third party pricing is reviewed on a monthly basis for reasonableness based on the market knowledge 
and experience of company personnel that interact daily with the markets for these types of securities.

109

 
 
 
 
 
 
Mortgage Loans Held for Sale—The fair value of mortgage loans held for sale is estimated on an aggregate basis using a 
market approach based on quoted secondary market pricing for loan portfolios with similar characteristics. Loans held for sale 
are carried at the lower of cost or fair value except, as described above, the Company elects the fair value measurement option 
for mortgage loans held for sale subject to pending agency contracts to securitize and sell loans. Loans held for sale are 
included in Level 2 of the hierarchy. At September 30, 2023 and 2022, there were $3,260 and $9,661, respectively, of loans 
held for sale measured at fair value. At September 30, 2023 and 2022 there were no loans held for sale carried at cost. Interest 
income on mortgage loans held for sale is recorded in interest income on loans. 

Collateral-Dependent Loans—Collateral-dependent loans represent certain loans held for investment that are subject to a 
fair value measurement under U.S. GAAP because they are individually evaluated using a fair value measurement, such as the 
fair value of the underlying collateral. Credit loss is measured using a market approach based on the fair value of the collateral, 
less estimated costs to dispose, for loans the Company considers to be collateral-dependent due to a delinquency status or other 
adverse condition severe enough to indicate that the borrower can no longer be relied upon as the continued source of 
repayment. These conditions are described more fully in Note 5. LOANS AND ALLOWANCES FOR CREDIT LOSSES. To 
calculate the credit loss of collateral-dependent loans, the fair market values of the collateral, estimated using third-party 
appraisals in the majority of instances, are reduced by calculated estimated costs to dispose, derived from historical experience 
and recent market conditions. Any indicated credit loss is recognized by a charge to the allowance for credit losses. Subsequent 
increases in collateral values or principal pay downs on loans with recognized credit loss could result in a collateral-dependent 
loan being carried below its fair value. When no credit loss is indicated, the carrying amount is considered to approximate the 
fair value of that loan to the Company because contractually that is the maximum repayment the Company can expect. The 
amortized cost of loans individually evaluated for credit loss based on the fair value of the collateral are included in Level 3 of 
the hierarchy with assets measured at fair value on a non-recurring basis. The range and weighted average impact of estimated 
costs to dispose on fair values is determined at the time of credit loss or when additional credit loss is recognized and is 
included in quantitative information about significant unobservable inputs later in this note.

Loans held for investment that have been restructured in TDRs, are performing according to the restructured terms of the 

loan agreement and are not evaluated based on collateral, are individually evaluated for credit loss using the present value of 
future cash flows based on the loan’s effective interest rate, which is not a fair value measurement. At September 30, 2023 and 
2022, this included $74,691 and $76,692, respectively, in amortized costs of TDRs with related allowances for loss of $9,546 
and $10,284.

Real Estate Owned—Real estate owned includes real estate acquired as a result of foreclosure, or by deed in lieu of 
foreclosure, and is carried at the lower of the cost basis or fair value, less estimated costs to dispose. The carrying amounts of 
real estate owned at September 30, 2023 and September 30, 2022 were $1,444 and $1,191, respectively. Fair value is estimated 
under the market approach using independent third party appraisals. As these properties are actively marketed, estimated fair 
values may be adjusted by management to reflect current economic and market conditions. At September 30, 2023 and 2022, 
these adjustments were not significant to reported fair values. At September 30, 2023 and 2022, respectively, $1,413 and $1,192 
of real estate owned is included in Level 3 of the hierarchy with assets measured at fair value on a non-recurring basis where the 
cost basis equals or exceeds the estimated fair values, less estimated costs to dispose, of $163 and $156, respectively. Real 
estate owned includes $194 and $155 of properties carried at their original or adjusted cost basis at September 30, 2023 and 
2022, respectively.

Derivatives—Derivative instruments include interest rate locks on commitments to originate loans for the held for sale 
portfolio, forward commitments on contracts to deliver mortgage loans, and interest rate swaps designated as cash flow hedges. 
Derivatives not designated as cash flow hedges are reported at fair value in Other assets or Other liabilities on the 
CONSOLIDATED STATEMENT OF CONDITION with changes in value recorded in current earnings. Derivatives qualifying 
as cash flow hedges are settled daily, bringing their fair value to $0. Refer to Note 17. DERIVATIVE INSTRUMENTS for 
additional information on cash flow hedges and other derivative instruments. The fair value of interest rate lock commitments is 
adjusted by a closure rate based on the estimated percentage of commitments that will result in closed loans. The range and 
weighted average impact of the closure rate is included in quantitative information about significant unobservable inputs later in 
this note. A significant change in the closure rate may result in a significant change in the ending fair value measurement of 
these derivatives relative to their total fair value. Because the closure rate is a significantly unobservable assumption, interest 
rate lock commitments are included in Level 3 of the hierarchy. Forward commitments on contracts to deliver mortgage loans 
are included in Level 2 of the hierarchy.

110

Assets and liabilities carried at fair value on a recurring basis in the CONSOLIDATED STATEMENTS OF CONDITION at 

September 30, 2023 and 2022 are summarized below. 

Recurring Fair Value Measurements at Reporting Date Using

Quoted Prices in
Active Markets for
Identical Assets
(Level 1)

Significant Other
Observable Inputs
(Level 2)

Significant
Unobservable
Inputs
(Level 3)

September 30,
2023

Assets

Investment securities available for sale:

REMIC’s
Fannie Mae certificates

Freddie Mac certificates

              U.S. government and agency obligations

Derivatives: 

Forward commitments for the sale of 
mortgage loans

Total
Liabilities

Derivatives: 

$ 

443,007  $ 
814 

—  $ 
— 

443,007  $ 
814 

1,044 
63,459 

11 

— 
— 

— 

1,044 
63,459 

11 

$ 

508,335  $ 

—  $ 

508,335  $ 

       Interest rate lock commitments

Total

$ 

1 

1  $ 

— 

—  $ 

— 

—  $ 

— 
— 

— 
— 

— 

— 

1 

1 

Recurring Fair Value Measurements at Reporting Date Using

Quoted Prices in
Active Markets for
Identical Assets
(Level 1)

Significant Other
Observable Inputs
(Level 2)

Significant
Unobservable
Inputs
(Level 3)

September 30,
2022

Assets

Investment securities available for sale:

REMIC’s

Fannie Mae certificates

U.S. government and agency obligations

Total

Liabilities

Derivatives: 

$ 

453,268  $ 

—  $ 

453,268  $ 

1,021 

3,619 

— 

— 

1,021 

3,619 

$ 

457,908  $ 

—  $ 

457,908  $ 

Interest rate lock commitments

Total

333 

$ 

333  $ 

— 

—  $ 

— 

—  $ 

— 

— 

— 

— 

333 

333 

The table below presents a reconciliation of the beginning and ending balances and the location within the 

CONSOLIDATED STATEMENTS OF INCOME where gains (losses) due to changes in fair value are recognized on interest rate 
lock commitments which are measured at fair value on a recurring basis using significant unobservable inputs (Level 3). 

Beginning balance
(Loss)/Gain during the period due to changes in fair value:

Included in other non-interest income

Ending balance
Change in unrealized gains for the period included in earnings for 
  assets held at end of the reporting date

111

Interest Rate Lock Commitments

Year Ended September 30,

2023

2022

2021

(333)  $ 

525  $ 

1,194 

332 

(1)  $ 

(858)   

(333)  $ 

(669) 

525 

(1)  $ 

(333)  $ 

525 

$ 

$ 

$ 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Summarized in the tables below are those assets measured at fair value on a nonrecurring basis. 

Nonrecurring Fair Value Measurements at Reporting Date 
Using

Quoted Prices in
Active Markets for
Identical Assets
(Level 1)

Significant Other
Observable Inputs
(Level 2)

Significant
Unobservable
Inputs
(Level 3)

September 30,
2023

Collateral-dependent loans, net of allowance
Mortgage loans held for sale
Real estate owned(1)

Total

$ 

$ 

38,289  $ 
3,260 
1,413 
42,962  $ 

—  $ 
— 
— 
—  $ 

—  $ 

3,260 
— 
3,260  $ 

38,289 
— 
1,413 
39,702 

______________________
(1)  Amounts represent fair value measurements of properties before deducting estimated costs to dispose.

Nonrecurring Fair Value Measurements at Reporting Date 
Using

Quoted Prices in
Active Markets for
Identical Assets
(Level 1)

Significant Other
Observable Inputs
(Level 2)

Significant
Unobservable
Inputs
(Level 3)

September 30,
2022

Collateral-dependent loans, net of allowance

$ 

47,121  $ 

—  $ 

—  $ 

47,121 

Mortgage loans held for sale
Real estate owned(1)

Total

 ______________________

9,661 

1,192 

— 

— 

9,661 

— 

$ 

57,974  $ 

—  $ 

9,661  $ 

— 

1,192 

48,313 

(1)  Amounts represent fair value measurements of properties before deducting estimated costs to dispose. 

The following provides quantitative information about significant unobservable inputs categorized within Level 3 of the 

Fair Value Hierarchy. The interest rate lock commitments include mortgage origination applications.

Fair Value
September 
30, 2023

$38,289

Valuation Technique(s)

Unobservable Input

Range

Weighted 
Average

Market comparables of 
collateral discounted to 
estimated net proceeds

Discount appraised value to estimated net 
proceeds based on historical experience:

  • Residential Properties

0 - 30%

4.8%

$(1)

Quoted Secondary 
Market pricing

Closure rate

0 - 100%

99.5%

Fair Value
September 
30, 2022

$47,121

Valuation Technique(s)

Unobservable Input

Range

Weighted 
Average

Market comparables of 
collateral discounted to 
estimated net proceeds

Discount appraised value to estimated net 
proceeds based on historical experience:

• Residential Properties

0

-

28%

4.7%

($333)

Quoted Secondary 
Market pricing

Closure rate

0

- 100%

93.7%

Collateral-
dependent 
loans, net of 
allowance

Interest rate 
lock 
commitments

Collateral-
dependent 
loans, net of 
allowance

Interest rate 
lock 
commitments

112

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
— 
— 

— 
— 

— 
— 

— 

— 

— 

— 

— 

— 

— 

1 

The following tables present the estimated fair value of the Company's financial instruments and their carrying amounts as 

reported in the CONSOLIDATED STATEMENTS OF CONDITION. 

Assets:

  Cash and due from banks
  Interest earning cash equivalents

  Investment securities available for sale
  Mortgage loans held for sale
  Loans, net:

Mortgage loans held for investment
Other loans

  Federal Home Loan Bank stock
  Accrued interest receivable
Cash collateral received from or held by 
counterparty

Derivatives

Liabilities:

Carrying

Amount

September 30, 2023

Estimated Fair Value

Total

Level 1

Level 2

Level 3

$ 

29,134  $ 
437,612 

29,134  $  29,134  $ 
437,612 

  437,612 

—  $ 
— 

508,324 
3,260 

508,324 
3,260 

  15,161,336 
4,411 

 13,262,711 
4,411 

— 
— 

— 
— 

508,324 
3,260 

— 
— 

  13,262,711 
4,411 

247,098 
53,910 

247,098 
53,910 

N/A  
— 

— 
53,910 

24,887 

24,887 

24,887 

11

11  

— 

— 

11  

  Checking and passbook accounts

$  2,790,476  $ 2,790,476  $ 

—  $ 2,790,476  $ 

  Certificates of deposit

  Borrowed funds

  Borrowers’ advances for taxes and insurance
Principal, interest and escrow owed on loans 
serviced

  Derivatives

  6,659,344 

  6,571,674 

  5,273,637 

  5,256,278 

124,417 

124,417 

29,811 

29,811 

1 

1 

— 

— 

— 

— 

— 

  6,571,674 

  5,256,278 

124,417 

29,811 

— 

113

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Assets:

  Cash and due from banks

$ 

18,961  $ 

18,961  $  18,961  $ 

—  $ 

Carrying

Amount

September 30, 2022

Estimated Fair Value

Total

Level 1

Level 2

Level 3

  Interest earning cash equivalents
  Investment securities available for sale

  Mortgage loans held for sale
  Loans, net:

Mortgage loans held for investment
Other loans

  Federal Home Loan Bank stock
  Accrued interest receivable
Cash collateral received from or held by 
counterparty

Liabilities:

350,603 
457,908 

9,661 

350,603 
457,908 

  350,603 
— 

9,661 

— 
457,908 

9,661 

— 

— 
— 

  14,253,804 
3,263 

 13,106,346 
3,263 

— 
— 

  13,106,346 
3,263 

212,290 
40,256 

212,290 
40,256 

N/A  
— 

— 
40,256 

26,045 

26,045 

26,045 

— 

  Checking and passbook accounts

$  3,056,506  $ 3,056,506  $ 

—  $ 3,056,506  $ 

  Certificates of deposit

  Borrowed funds

  Borrowers’ advances for taxes and insurance
Principal, interest and escrow owed on loans 
serviced

  Derivatives

  5,864,511 

  5,733,418 

  4,793,221 

  4,734,377 

117,250 

117,250 

29,913 

333 

29,913 

333 

— 

— 

— 

— 

— 

  5,733,418 

  4,734,377 

117,250 

29,913 

— 

— 

— 
— 

— 

— 
— 

— 

— 

— 

— 

— 

— 

333 

17. DERIVATIVE INSTRUMENTS

The Company enters into interest rate swaps to add stability to interest expense and manage exposure to interest rate 
movements as part of an overall risk management strategy. For hedges of the Company's borrowing and deposit program, 
interest rate swaps designated as cash flow hedges involve the receipt of variable amounts from a counterparty in exchange for 
the Company making fixed payments. These derivatives are used to hedge the forecasted cash outflows associated with the 
Company's FHLB borrowings and brokered certificates of deposit. 

Cash flow hedges are initially assessed for effectiveness using regression analysis. Changes in the fair value of derivatives 

designated and that qualify as cash flow hedges is recorded in OCI and is subsequently reclassified into earnings during the 
period in which the hedged forecasted transaction affects earnings. Quarterly, a quantitative analysis is preformed to monitor 
the ongoing effectiveness of the hedging instrument. All derivative positions were initially, and continue to be, highly effective 
at September 30, 2023.

The Company enters into forward commitments for the sale of mortgage loans primarily to protect against the risk of lost 

revenue from adverse interest rate movements on net income. The Company recognizes the fair value of such contracts when 
the characteristics of those contracts meet the definition of a derivative. These derivatives are not designated in a hedging 
relationship; therefore, gains and losses are recognized immediately in the CONSOLIDATED STATEMENTS OF INCOME. 

In addition, the Company is party to derivative instruments when it enters into interest rate lock commitments to originate 

a portion of its loans, which when funded, are classified as held for sale. Such commitments are not designated in a hedging 
relationship; therefore, gains and losses are recognized immediately in the CONSOLIDATED STATEMENTS OF INCOME. 

In accordance with the reference rate reform, for every LIBOR referenced interest rate swap with a reset date after the 
LIBOR cessation date, counterparties received a LIBOR referenced instrument maturing on the first reset date after the LIBOR 
cessation date, and a forward starting SOFR instrument. At September 30, 2023, all previous LIBOR referenced swaps have 
transitioned to a SOFR-based rate. Additionally, under previously adopted ASU 2020-04, Reference Rate Reform (Topic 848), 
the Company has elected and applied certain optional expedients for eligible hedging relationships impacted by the LIBOR 
cessation.

114

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The following tables provide the locations within the CONSOLIDATED STATEMENTS OF CONDITION, notional values 

and fair values, at the reporting dates, for all derivative instruments.

Derivatives designated as hedging instruments
Cash flow hedges: Interest rate swaps 

Other Assets

SOFR swaps

Total cash flow hedges: Interest rate swaps 

Cash flow hedges: Interest rate swaps 

Other Assets

LIBOR swaps 

Total cash flow hedges: Interest rate swaps

September 30, 2023

Weighted Average

Notional 
Value

Fair Value

Term (years)

Fixed-Rate 
Payments

$  3,815,000 
$  3,815,000  $ 

— 
— 

3.7
3.7

 2.91 %
 2.91 %

September 30, 2022

Weighted Average

Notional 
Value

Fair Value

Term (years)

Fixed-Rate 
Payments

$  1,550,000  $ 

$  1,550,000  $ 

— 

— 

2.7

2.7

 1.88 %

 1.88 %

September 30, 2023

September 30, 2022

Notional Value

Fair Value

Notional Value

Fair Value

Derivatives not designated as hedging instruments

Interest rate lock commitments

Other Liabilities

Forward Commitments for the sale of mortgage loans

Other Assets

Total derivatives not designated as hedging instruments

$ 

$ 

1,830  $ 

(1)  $ 

9,170  $ 

(333) 

2,094 

11 

— 

— 

3,924  $ 

10  $ 

9,170  $ 

(333) 

The following tables present the net gains and losses recorded within the CONSOLIDATED STATEMENTS OF INCOME 

and the CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME relating to derivative instruments.

Cash flow hedges

Amount of gain/(loss) recognized

Other comprehensive income

$  146,807  $  141,163  $ 

27,848 

Location of Gain or (Loss) 
Recognized in Income

Year Ended September 30,

2023

2022

2021

Amount of gain/(loss) reclassified from AOCI

Derivatives not designated as hedging 
instruments

Interest expense: Borrowed 
funds and Deposits

59,821 

(22,740)   

(44,534) 

Interest rate lock commitments
Forward commitments for the sale of mortgage 
loans

Other non-interest income
Net gain/(loss) 
on the sale of loans

$ 

332  $ 

(858)  $ 

(669) 

11 

— 

134 

The Company estimates that $90,257 of the amounts reported in AOCI will be reclassified as a reduction to interest 

expense during the fiscal year ending September 30, 2024.

115

 
 
 
 
 
 
 
 
 
 
 
 
Derivatives contain an element of credit risk which arises from the possibility that the Company will incur a loss because 

a counterparty fails to meet its contractual obligations. The Company's exposure is limited to the replacement value of the 
contracts rather than the notional or principal amounts. Credit risk is minimized through counterparty margin payments, 
transaction limits and monitoring procedures. All of the Company's swap transactions are cleared through a registered clearing 
broker to a central clearing organization. The clearing organization establishes daily cash and upfront cash or securities margin 
requirements to cover potential exposure in the event of default. This process shifts the risk away from the counterparty, since 
the clearing organization acts as an intermediary on each cleared transaction. At September 30, 2023 and 2022, there was 
$24,887 and $26,045, respectively, of cash collateral included in other assets, and $59,813 and $0, respectively, included in 
investment securities related to initial margin requirements that are held by the central clearing organization. For derivative 
transactions cleared through certain clearing parties, variation margin payments are recognized as settlements on a daily basis. 
The fair value of derivative instruments are presented on a gross basis, even when the derivative instruments are subject to 
master netting arrangements.

18. PARENT COMPANY ONLY FINANCIAL STATEMENTS

The following condensed financial statements for TFS Financial Corporation (parent company only) reflect the 
investments in, and transactions with, its wholly-owned subsidiaries. Intercompany activity is eliminated in the consolidated 
financial statements. 

Statements of Condition

Assets:

Cash and due from banks

Investment securities - available for sale

Other loans:

Demand loan due from Third Federal Savings and Loan

ESOP loan receivable

Investments in:

Third Federal Savings and Loan

Non-thrift subsidiaries

Prepaid federal and state taxes

Deferred income taxes

Accrued receivables and other assets

Total assets

Liabilities and shareholders’ equity:

Line of credit due non-thrift subsidiary

Accrued expenses and other liabilities
Accrued federal and state income taxes

Total liabilities

Preferred stock, $0.01 par value, 100,000,000 shares authorized, none issued and 
outstanding

Common stock, 0.01 par value, 700,000,000 shares authorized; 332,318,750 shares issued; 
280,359,173 and 280,582,741 outstanding at September 30, 2023 and September 30, 2022, 
respectively
Paid-in capital
Treasury stock, at cost; 51,959,577 and 51,736,009 shares at September 30, 2023 and 
September 30, 2022, respectively

Unallocated ESOP shares

Retained earnings—substantially restricted
Accumulated other comprehensive income

Total shareholders’ equity

Total liabilities and shareholders’ equity

116

September 30,

2023

2022

$ 

1,424  $ 

3,646 

1,341 

3,619 

172,307 

37,254 

184,772 

41,927 

  1,704,315 

  1,605,306 

8,268 

738 

200 

9,786 

8,104 

— 

296 

9,158 

$  1,937,938  $  1,854,523 

$ 

8,132  $ 

2,445 
— 
10,577 

7,485 

2,532 
167 
10,184 

— 

— 

3,323 
  1,755,027 

3,323 
  1,751,223 

(776,101)   

(771,986) 

(27,084)   

(31,417) 

886,984 
85,212 

870,047 
23,149 

  1,927,361 

  1,844,339 

$  1,937,938  $  1,854,523 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Years Ended September 30,
2022

2021

2023

$ 

9,047  $ 
2,433 
54 
45 
11,579 

1,600  $ 
1,400 
6 
43 
3,049 

351 

351 
11,228 

30 
40,000 
40,030 

97 

97 
2,952 

30 
56,000 
56,030 

4,825 
1,253 
13 
217 
6,308 
44,950 
(1,294)   
46,244 

4,534 
1,456 
13 
223 
6,226 
52,756 
(2,826)   
55,582 

164 
1,732 
1 
— 
1,897 

7 

7 
1,890 

85 
55,000 
55,085 

4,917 
1,566 
3 
176 
6,662 
50,313 
(3,848) 
54,161 

17,260 
1,723 
74,565 
(34,860)   

28,843 
163 
75,250 
(7,273)   
66,649 
2,688 
62,064 

24,738 
2,108 
81,007 
(3,733) 
56,096 
11,801 
64,164 
$  137,314  $  165,515  $  145,171 

(1,283)   
90,950 

  127,093 

Statements of Comprehensive Income (Loss)

Interest income:

Demand loan due from Third Federal Savings and Loan
ESOP loan
Other interest income
Investment securities available for sale

Total interest income

Interest expense:

Borrowed funds from non-thrift subsidiaries

Total interest expense
Net interest income

Non-interest income:

Intercompany service charges
Dividend from Third Federal Savings and Loan

Total other income

Non-interest expenses:

Salaries and employee benefits
Professional services
Office property and equipment
Other operating expenses

Total non-interest expenses

Income before income tax benefit

Income tax benefit 
Income before undistributed earnings of subsidiaries
Equity in undistributed earnings of subsidiaries (dividend in excess of earnings):

Third Federal Savings and Loan
Non-thrift subsidiaries

Net income

Change in net unrealized gain (loss) on securities available for sale
Change in cash flow hedges
Change in pension obligation

Total other comprehensive income (loss)

Total comprehensive income

117

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Cash flows from operating activities:

Statements of Cash Flows

Net income
Adjustments to reconcile net income to net cash provided by operating 
activities:

(Equity in undistributed earnings of subsidiaries) dividend in 
excess of earnings:

Third Federal Savings and Loan
Non-thrift subsidiaries

Deferred income taxes
ESOP and stock-based compensation expense

Net decrease (increase) in interest receivable and other assets
Net increase (decrease) in accrued expenses and other liabilities

Net cash provided by operating activities

Cash flows from investing activities:

Purchase of securities available for sale

(Increase) decrease in balances lent to Third Federal Savings and Loan  

Net cash provided by (used in) investing activities

Cash flows from financing activities:

Principal reduction of ESOP loan

Purchase of treasury shares
Dividends paid to common shareholders

Acquisition of treasury shares through net settlement

Net increase (decrease) in borrowings from non-thrift subsidiaries

Years Ended September 30,

2023

2022

2021

$ 

75,250  $ 

74,565  $ 

81,007 

(28,843)   
(163)   

87 
1,863 

(1,351)   
(273)   

46,570 

— 

12,465 

12,465 

4,673 

(5,000)   
(58,294)   

(978)   

647 

(17,260)   
(1,723)   

81 
1,543 

908 
48 

58,162 

(4,071)   

304 

(3,767)   

4,527 

(5,049)   
(58,297)   

(1,241)   

1,649 

(24,738) 
(2,108) 

204 
1,843 

12,593 
(200) 

68,601 

— 

(12,222) 

(12,222) 

4,063 

— 
(56,637) 

(5,591) 

1,787 

Net cash used in financing activities

(58,952)   

(58,411)   

(56,378) 

Net increase (decrease) in cash and cash equivalents

Cash and cash equivalents—beginning of year

Cash and cash equivalents—end of year

83 

1,341 

(4,016)   

5,357 

$ 

1,424  $ 

1,341  $ 

1 

5,356 

5,357 

19. EARNINGS PER SHARE

Basic earnings per share is the amount of earnings available to each share of common stock outstanding during the 

reporting period. Diluted earnings per share is the amount of earnings available to each share of common stock outstanding 
during the reporting period adjusted to include the effect of potentially dilutive common shares. For purposes of computing 
earnings per share amounts, outstanding shares include shares held by the public, shares held by the ESOP that have been 
allocated to participants or committed to be released for allocation to participants and the 227,119,132 shares held by Third 
Federal Savings, MHC. For purposes of computing dilutive earnings per share, stock options and restricted and performance 
share units with a dilutive impact are added to the outstanding shares used in the basic earnings per share calculation. Unvested 
shares awarded pursuant to the Company's restricted stock plans are treated as participating securities in the computation of 
EPS pursuant to the two-class method as they contain nonforfeitable rights to dividends. The two-class method is an earnings 
allocation that determines EPS for each class of common stock and participating security. Performance share units, determined 
to be contingently issuable and not participating securities, are excluded from the calculation of basic EPS. At September 30, 
2023 and 2022, the ESOP held 2,708,371 and 3,141,711 shares, respectively, that were neither allocated to participants nor 
committed to be released to participants.

118

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The following is a summary of the Company’s EPS calculations. 

Net income

Less: income allocated to restricted stock units
Basic earnings per share:

Income available to common shareholders

Diluted earnings per share:
Effect of dilutive potential common shares

Income available to common shareholders

Net income
Less: income allocated to restricted stock units
Basic earnings per share:

Income available to common shareholders

Diluted earnings per share:
Effect of dilutive potential common shares

Income available to common shareholders

Net income

Less: income allocated to restricted stock units

Basic earnings per share:

Income available to common shareholders

Diluted earnings per share:
Effect of dilutive potential common shares

Income available to common shareholders

For the Year Ended September 30, 2023

Income

Shares

Per share
 amount

(Dollars in thousands, except per share data)

$  75,250 
1,569 

73,681 

  277,436,382  $ 

0.27 

1,147,072 

$  73,681 

  278,583,454  $ 

0.26 

For the Year Ended September 30, 2022

Per share
Income
 amount
Shares
(Dollars in thousands, except per share data)

$  74,565 
1,510 

73,055 

  277,370,762  $ 

0.26 

$  73,055 

1,315,603 
  278,686,365  $ 

0.26 

For the Year Ended September 30, 2021

Income

Shares

Per share
 amount

(Dollars in thousands, except per share data)

$  81,007 

1,555 

79,452 

  276,694,594  $ 

0.29 

1,881,660 

$  79,452 

  278,576,254  $ 

0.29 

The following is a summary of outstanding stock options and restricted and performance share units that are excluded 

from the computation of diluted EPS because their inclusion would be anti-dilutive. 

Options to purchase shares
Restricted and performance share units

For the Year Ended September 30,

2023

  1,991,975 
57,669 

2022

407,100 
50,000 

2021

133,800 
— 

119

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
20. RECENT ACCOUNTING PRONOUNCEMENTS

Adopted in fiscal year ended September 30, 2023 

In December of 2022, the FASB issued ASU 2022-06, Reference Rate Reform (Topic 848): Deferral of the Sunset Date of 

Topic 848. This ASU deferred the period of time entities can utilize the reference rate reform relief guidance from ASU 
2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effect of Reference Rate Reform on Financial Reporting, to 
December 31, 2024 instead of the original December 31, 2022. This amendment is a result of the expectation that the LIBOR 
would cease to be published as of June 30, 2023. The FASB Board decided that this amendment would be effective for all 
entities upon issuance of ASU 2022-06. This update did not have a material impact on the Company's consolidated financial 
condition or results of operation.

In March 2023, the FASB issued ASU 2023-02, Investments - Equity Method and Joint Ventures (Topic 323). The 

amendments in this update expand the proportional amortization method, by election, to account for all investments made 
primarily for the purpose of receiving income tax credits or other tax benefits. Previously, this accounting method was only 
allowed for low-income housing tax credit investments. This update is effective for fiscal years beginning after December 15, 
2023, with early adoption permitted in any interim period. The Company adopted this update effective April 1, 2023 and will 
consider the provisions on future tax credit investments, should they occur. This update did not have an immediate impact on 
our consolidated financial condition or results of operations.

Issued but not yet adopted as of September 30, 2023

In March 2022, the FASB issued ASU 2022-02, Financial Instruments - Credit Losses (Topic 326). The amendments in 

this Update eliminate the accounting guidance for TDR by creditors in Subtopic 310-40, while enhancing disclosure 
requirements for certain loan refinancings and restructurings by creditors when the borrower is experiencing financial difficulty. 
This will be done by applying the loan refinancing and restructuring guidance to determine whether a modification results in a 
new loan or a continuation of an existing loan. Additionally, this amendment requires that an entity disclose current-period 
gross write-offs by year of origination for financing receivables and net investments in leases within the scope of Subtopic 
326-20. This update is effective for fiscal years beginning after December 15, 2022, with early adoption permitted. The 
Company plans to adopt this guidance as of October 1, 2023 and apply the modified retrospective transition method that will 
evaluate loans previously identified as TDRs for credit loss under the Company’s current ACL policy. We expect to recognize 
an increase to opening retained earnings of $7,898, net of income taxes resulting from a pretax decrease to the allowance for 
credit losses on loans and unfunded commitments of $10,262 upon adoption. The enhanced disclosure requirements provided 
for by the ASU will be adopted on a prospective basis.

The Company has determined that all other recently issued accounting pronouncements will not have a material impact on 

the Company's consolidated financial statements or do not apply to its operations. 

21. RELATED PARTY TRANSACTIONS

The Company has periodically made loans and extensions of credit, in the ordinary course of business, to certain directors 

and executive officers. These loans were originated with normal credit terms, including interest rate and collateralization, and 
do not represent more than the normal risk of collection. The aggregate amount of loans to such related parties at both 
September 30, 2023 and 2022 was $0.

120

3.1

3.2

3.3

3.4

4.1

4.2

10.1

10.2

10.3

FORM 10-K EXHIBIT INDEX

Exhibit
Number

Description of Exhibit

Amended and Restated Charter of TFS Financial 
Corporation, dated January 16, 2007

If Incorporated by Reference, Documents with
Which Exhibit was Previous Filed with SEC

Amendment No. 2 to Registration Statement on 
Form S-1 No. 333-139295 (filed with the SEC on 
February 9, 2006; Exhibit 3.2 therein)

Amended and Restated Bylaws of TFS Financial 
Corporation

Current Report on Form 8-K No. 001-33390 (filed 
with the SEC on April 28, 2008; Exhibit 3.2 therein)

Amendment to Bylaws of TFS Financial Corporation Current Report on Form 8-K No. 001-33390 (filed 

with the SEC on October 29, 2018; Exhibit 3 therein)

Amendment to Bylaws of TFS Financial Corporation Current Report on Form 8-K No. 001-33390 (filed 

with the SEC on July 1, 2022; Exhibit 3 therein)

Form of Common Stock Certificate of TFS Financial 
Corporation

Description of Registrant's Securities

Registration Statement on Form S-1 No. 333-139295 
(filed with the SEC on December 13, 2006; Exhibit 4 
therein)

Annual Report on Form 10-K No. 001-33390 (filed 
with the SEC on November 24, 2020; Exhibit 4.2 
therein)

[Intentionally omitted]

Financial, Retirement & Estate Planning Program as 
amended and restated January 1, 2006

Resolution Regarding Executive Physical Program, 
dated May 16, 2002

10.4

Company Car Program, dated February 24, 1995

10.5

Executive Retirement Benefit Plan I, dated January 
1, 2006

10.6

Benefit Equalization Plan, dated January 1, 2005

10.7

Split Dollar Agreement, dated January 29, 2002

10.8

10.9

10.10

10.11

Resolution Regarding Supplemental Split Dollar Life 
Insurance Plan, dated August 22, 2002

[Intentionally omitted]

TFS Financial Corporation Amended and Restated 
2008 Equity Incentive Plan (incorporated by 
reference to Appendix B to the definitive proxy 
statement for the 2018 Annual Meeting of 
Stockholders)

TFS Financial Corporation Management Incentive 
Compensation Plan (incorporated by reference to 
Appendix A to the definitive proxy statement for the 
2018 Annual Meeting of Stockholders)

121

Registration Statement on Form S-1 No. 333-139295 
(filed with the SEC on December 13, 2006; Exhibit 
10.2 therein)

Registration Statement on Form S-1 No. 333-139295 
(filed with the SEC on December 13, 2006; Exhibit 
10.3 therein)

Registration Statement on Form S-1 No. 333-139295 
(filed with the SEC on December 13, 2006; Exhibit 
10.4 therein)

Registration Statement on Form S-1 No. 333-139295 
(filed with the SEC on December 13, 2006; Exhibit 
10.5 therein)

Registration Statement on Form S-1 No. 333-139295 
(filed with the SEC on December 13, 2006; Exhibit 
10.6 therein)

Registration Statement on Form S-1 No. 333-139295 
(filed with the SEC on December 13, 2006; Exhibit 
10.7 therein)

Registration Statement on Form S-1 No. 333-139295 
(filed with the SEC on December 13, 2006; Exhibit 
10.8 therein)

Proxy Statement on Schedule 14A, No. 001-33390 
(filed with the SEC on January 9, 2018)

Proxy Statement on Schedule 14A, No. 001-33390 
(filed with the SEC on January 9, 2018)

Exhibit
Number

10.12

10.13

10.14

14

19

21.1

23.1

31.1

31.2

32

97

100

Description of Exhibit

If Incorporated by Reference, Documents with
Which Exhibit was Previous Filed with SEC

First Amendment to the Restricted Stock Unit Award 
Agreement (August 11, 2008 award), dated August 
9, 2012

Current Report on Form 8-K No. 001-33390 (filed 
with the SEC on August 9, 2012; Exhibit 10.1 
therein)

First Amendment to the Restricted Stock Unit Award 
Agreement (May 12, 2009 award), dated August 9, 
2012

Current Report on Form 8K No. 001-33390 (filed 
with the SEC on August 9, 2012; Exhibit 10.2 
therein)

First Amendment to the Restricted Stock Unit Award 
Agreement (May 14, 2010 award), dated August 9, 
2012

Current Report on Form 8K No. 001-33390 (filed 
with the SEC on August 9, 2012; Exhibit 10.3 
therein)

Code of Ethics

Available on our website, www.thirdfederal.com

Insider trading policies and procedures

Filed herewith

Subsidiaries of the registrant

Registration Statement on Form S-1 No. 333-139295 
(filed with the SEC on December 13, 2006; Exhibit 
21 therein)

Consent of Independent Registered Public 
Accounting Firm

Certification of chief executive officer pursuant to 
Rule 13a-14(a) of the Securities Exchange Act of 
1934

Certification of chief financial officer pursuant to 
Rule 13a-14(a) of the Securities Exchange Act of 
1934

Certification of chief executive officer and chief 
financial officer pursuant to Rule 13a-14(b) of the 
Securities Exchange Act of 1934 and 18 U.S.C. 
Section 1350

Filed herewith

Filed herewith

Filed herewith

Filed herewith

Policy relating to recovery of erroneously awarded 
compensation

Filed herewith

XBRL related documents

101.INS  

Interactive datafile

101.SCH

Interactive datafile

101.CAL

Interactive datafile

101.DEF

Interactive datafile

101.LAB

Interactive datafile

101.PRE

Interactive datafile

104

Interactive datafile

The following financial statements from TFS 
Financial Corporation’s Annual Report on Form 10-
K for the year ended September 30, 2023 filed on 
November 21, 2023 formatted in Inline XBRL 
(Extensible Business Reporting Language) includes: 
(i) Consolidated Statements of Condition, (ii) 
Consolidated Statements of Income, (iii) 
Consolidated Statements of Comprehensive Income, 
(iv) Consolidated Statements of Shareholders' Equity, 
(v) Consolidated Statements of Cash Flows, (vi) 
Notes to Consolidated Financial Statements.

XBRL Instance Document

XBRL Taxonomy Extension Schema Document

XBRL Taxonomy Extension Calculation Linkbase 
Document

XBRL Taxonomy Extension Definition Linkbase 
Document

XBRL Taxonomy Extension Label Linkbase 
Document

XBRL Taxonomy Extension Presentation Linkbase 
Document

Cover Page Interactive Datafile (embedded within 
the Inline XBRL document and included in Exhibit 
101)

122

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) the Securities Exchange Act of 1934, the Registrant has duly caused this 
report to be signed on its behalf by the undersigned thereunto duly authorized.

TFS Financial Corporation

Dated:  November 21, 2023

/S/     MARC A. STEFANSKI        
Marc A. Stefanski
Chairman of the Board, President
and Chief Executive Officer
(Principal Executive Officer)

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following 
persons on behalf of the Registrant and in the capacities and on the dates indicated.

Dated:  November 21, 2023

/S/     MARC A. STEFANSKI        
Marc A. Stefanski
Chairman of the Board, President
and Chief Executive Officer
(Principal Executive Officer)

Dated:  November 21, 2023

/S/     TIMOTHY W. MULHERN        

Dated: November 21, 2023

Dated: November 21, 2023

Dated:  November 21, 2023

Dated:  November 21, 2023

Dated:  November 21, 2023

Dated:  November 21, 2023

Dated:  November 21, 2023

Dated:  November 21, 2023

Dated:  November 21, 2023

Dated: November 21, 2023

Dated: November 21, 2023

Timothy W. Mulhern
Chief Financial Officer
(Principal Financial Officer)

/S/    SUSANNE N. MILLER

Susanne N. Miller
Chief Accounting Officer
(Principal Accounting Officer)

/S/     BARBARA J. ANDERSON
Barbara J. Anderson, Director

/S/     ANTHONY J. ASHER        
Anthony J. Asher, Director

/S/     MARTIN J. COHEN        
Martin J. Cohen, Director

/S/     ROBERT A. FIALA        
Robert A. Fiala, Director

/S/     WILLIAM C. MULLIGAN        
William C. Mulligan, Director

/S/     TERRENCE R. OZAN        
Terrence R. Ozan, Director

/S/     JOHN P. RINGENBACH       

John P. Ringenbach, Director

/S/     MEREDITH S. WEIL
Meredith S. Weil, Director

/S/    DANIEL F. WEIR
Daniel F. Weir, Director

/S/     ASHLEY H. WILLIAMS
Ashley H. Williams, Director

123

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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[This page intentionally left blank] 

THIRD FEDERAL MANAGEMENT TEAM

BOARD OF DIRECTORS
Marc A. Stefanski
Chairman

Ashley H. Williams
Vice Chairman

Barbara J. Anderson

Anthony J. Asher

Martin J. Cohen

Robert A. Fiala

William C. Mulligan

Terrence R. Ozan

 John P. Ringenbach 

Meredith S. Weil

Daniel F. Weir

MANAGEMENT TEAM
Marc A. Stefanski
Chairman and Chief  Executive Officer

Kathleen (Kitty) M. Danckers
Chief  Risk Officer

Russell C. Holmes
Chief  Retail Officer

Susanne N. Miller 
Chief  Accounting Officer

Timothy W. Mulhern  
Chief  Financial Officer 

Andrew J. Rubino
Chief  Information Officer

Bradley T. Stefanski
Chief  Strategy Officer

Gavin B. Stefanski
Chief  Experience Officer

Meredith S. Weil
Chief  Operating Officer

Cathy W. Zbanek
Chief  Synergy Officer  

INVESTOR RELATIONS
Bo Sewell 

TFS Financial Corporation
7007 Broadway Avenue
Cleveland, Ohio 44105-1441
(877) 513-2318 toll free
investor_relations@thirdfederal.com

CORPORATE HEADQUARTERS
Third Federal Savings and Loan Association
7007 Broadway Avenue
Cleveland, Ohio 44105-1441
(216) 441-6000
(800) 844-7333 toll free
www.thirdfederal.com

CONTACT INFORMATION
TFS Financial Corporation
7007 Broadway Avenue
Cleveland, Ohio 44105-1441
(877) 513-2318 toll free

TRANSFER AGENT
Broadridge Corporate Issuer Solutions 
P.O. Box 1342 
Brentwood, NY 11717 
(888) 314-4808  toll free
www.shareholder.broadridge.com/tfs

 
RESPECT • EXCELLENCE
LOVE • TRUST • FUN

Top: As a part of the Third Federal 85th Anniversary, associates celebrating 25 years or more with the company were honored at a luncheon with Marc Stefanski.Middle: Marc Stefanski and members of the management team pose with Stefanski Scholarship recipients from Cleveland Central Catholic High School.Bottom: Third Federal associates celebrated the company’s 85th anniversary with celebrations in Ohio and Florida.