Leading the way
Do not go where
the path may lead,
go instead where
there is no path
and leave a trail.
Ralph Waldo Emerson
Healthways is leading the way in improving health.
We measure and define health across five elements:
physical, social, community, financial and purpose
– we call this well-being. We have proven that
improving people’s well-being also improves their
performance and reduces their health-related costs.
Payors, providers and consumers of healthcare are
looking for a pathway to achieve these same results.
We stand ready to lead the way with proven, scalable
services that are already helping tens of millions of
people around the world.
Fellow Stockholders:
At Healthways, our passion for improving people’s well-being drives everything we do and is at the heart
of the major transformation we’ve recently completed to lead the way in population health services around
the world.
In fiscal 2013, thanks to the hard work of our team, we put the finishing pieces in place by completing the
investments in the capabilities and infrastructure that we believe are necessary to ensure we are offering
the most effective and comprehensive services. In parallel, we were pleased to secure three important large
contract renewals, achieve our highest percentage revenue retention level since 2008 and sign 104 contracts,
including 25 contracts with new customers, 33 contract expansions and 46 contract extensions.
Healthways has completed a strategic transformation into
the #1 independent population health management company
Progressing Toward Sustained Profitability
Driven in part by our continued strong contract and run-rate revenue retention, 92% and 93%, respectively,
we recorded $663.3 million in revenue in 2013. This represents double digit growth over 2012, excluding
the approximately $80 million impact of the final year of the wind down of two previously terminated
contracts*. Reflecting the progress of our transformation, population health contracts accounted for well
over 90% of our revenue for 2013. We increased the lives covered by our population health services by 50%
in 2013 to more than 60 million lives.
We faced a significant challenge in 2013 as we misjudged the timing of revenue generation from contracts
for a few new customers and related services. The primary issue was related to one component of our
health systems contracts that involved the launch and ramp up of population health services for risk lives
in accountable care organizations (ACOs) created by our customers in concert with health plans. Our
health systems contracts typically encompass an array of services, in addition to those for ACO risk lives,
and these services drove significant growth in our health services business for 2013.
Our net loss for 2013 was $8.5 million, or $0.25 per share, compared with net income of $8.0 million,
or $0.24 per diluted share, for 2012. Excluding non-cash interest expense in 2013 and a restructuring
charge for 2012, adjusted net loss for 2013 was $0.19 per share compared with adjusted net income of
$0.27 per diluted share in 2012*. Net operating cash flow for 2013 increased to $71.5 million from $40.7
million for 2012.
Our first quarter 2014 results, which we announced on April 24, 2014, demonstrate our continued momen-
tum. We reported total revenues of $176.8 million, up 7% from the first quarter of 2013, and adjusted net loss
was $2.6 million, or $0.07 per share, improved from $3.9 million, or $0.12 per share, for the same period last
year*. With our core population health investments completed in 2013, we have a highly scalable platform
in place and anticipate accelerating our momentum in 2014 toward sustained profitability.
We are poised to generate double-digit top-line growth rates
for 2014 while realizing significant operating leverage
We expect growth in revenue and profitability for 2014 compared to 2013 in all of our core customer
markets: health systems, hospitals and physicians; large employers; commercial health plans; Medicare
Advantage plans; and international. Starting from a small revenue base, we anticipate a more than 50%
increase in revenue for the health systems, hospitals and physicians market. We also anticipate our di-
rect business with large employers will grow at least 20% and will increase as a percentage of our overall
revenue mix. Our guidance for 2014 further includes percentage growth in the mid-single digits to low
double digits for our three other customer markets, including continuing profitable growth within each
of the countries where we do business outside of the U.S.
* See last page and inside back cover of the supplement for reconciliation of GAAP and non-GAAP results.
Healthways Competitive Advantages Driving Momentum
As a result of our investment in this transformation, we have a unique value proposition with our Well-Being
Improvement SolutionTM. That solution goes beyond just closing the gaps in individuals’ physical health – we
address their emotional, financial and social health, which are all keys to improving their well-being.
We believe we have many other competitive advantages that distinguish Healthways in the market-
place, including:
• A distinct first-mover advantage as the pioneering population health services provider;
• The most comprehensive set of capabilities across the broadest spectrum of markets;
• The only well-being services company that guarantees results;
• Data collection and analytics capabilities that are unparalleled in the healthcare industry;
• Powerful and exclusive academic, technology and intellectual property partners, including Johns
Hopkins, Harvard, MIT, Yale, UCLA, Emory, Hewlett-Packard, Gallup, Blue Zones, Dean Ornish,
Dave Ramsey and ProChange;
• With more than 90 peer reviewed publications, we lead the market in proof of value;
• Strong international presence, particularly in Australia, Brazil and France; able to service local and
multi-national customers; and
• Highly scalable operations infrastructure and technology platform – currently servicing more than
60 million individuals.
Our first quarter 2014 results clearly reflect our strong momentum and that our competitive advantages
are resonating with customers. During the first quarter, we signed 20 contracts, including five contracts
with new customers, seven contract expansions and eight contract extensions.
As we move forward, each $100 million of incremental revenue for
the next 4 to 5 years is expected to yield 100 to 200 basis points of
EBITDA margin expansion, with a goal of attaining target EBITDA
margins of mid to upper teens.
While our transformation hasn’t been without disruption, we are now positioned to leverage the long-term
benefits of that transformation and our position as the population health industry leader. We are confident
we now have a scalable platform that will create significant operating leverage as our revenue grows. We
are delivering on our promise to improve health, reduce costs, and increase productivity and performance,
and our performance is translating to sustained value creation for our customers and stockholders.
Our increasing success at fulfilling this promise reflects the strength of our colleagues throughout Healthways.
Their expertise and their hard work continue to carry us through the challenges of executing against our
value proposition and leading the way in total population health management. We thank them for the passion
they invest in Healthways every day. We also thank you, our fellow stockholders, for your investment in the
Company and the support it provides.
Sincerely,
Ben R. Leedle, Jr.
President and Chief Executive Officer
HEALTHWAYS 2013 ANNUAL REPORT
Healthways (Nasdaq: HWAY) is the largest independent global provider of
well-being improvement solutions. Dedicated to creating a healthier world
one person at a time, the Company uses the science of behavior change to pro-
duce and measure positive change in well-being for our customers, which include
employers, integrated health systems, hospitals, physicians, health plans, commu-
nities and government entities. We provide highly specific and personalized sup-
port for each individual and their team of experts to optimize each participant’s health
and productivity and to reduce health-related costs. Results are achieved by ad-
dressing longitudinal health risks and care needs of everyone in a given popula-
tion. The Company has scaled its proprietary technology infrastructure and de-
livery capabilities developed over 30 years and now serves approximately
68 million people on four continents. Learn more at healthways.com.
Board of Directors
John W. Ballantine
Chairman
Former Executive Vice President
and Chief Risk Management Officer
First Chicago NBD Corporation
J. Cris Bisgard, M.D., M.P.H.
Former Director of Health Services
Delta Air Lines
Mary Jane England, M.D.
Professor
Dept of Community Health Sciences
Boston University School of Public Health
Former President of Regis College
Daniel J. Englander
Managing Partner
Ursula Capital Partners
Ben R. Leedle, Jr.
President and Chief Executive Officer
Healthways, Inc.
C. Warren Neel, Ph.D.
Former Executive Director
The Neel Corporate Governance Center
University of Tennessee
William D. Novelli
Professor
McDonough School of Business
Georgetown University
Former Chief Executive Officer of AARP
Alison Taunton-Rigby, Ph.D.
Former Chief Executive Officer
RiboNovix, Inc.
Donato Tramuto
Chief Executive Officer and Chairman
Physicians Interactive Holdings
John A. Wickens
Former National Health Plan President
UnitedHealth Group
Kevin G. Wills
Managing Director and Chief Financial Officer
AlixPartners
Management Team
Ben R. Leedle, Jr.
President and Chief Executive Officer
Alfred Lumsdaine, CPA
Executive Vice President
and Chief Financial Officer
Michael Farris
Executive Vice President
and Chief Commercial Officer
Peter Choueiri
President, Healthways International
Mary S. Flipse
Senior Vice President
and General Counsel
James E. Pope, M.D., F.A.C.C
Senior Vice President
and Chief Science Officer
Corporate Information
& 2013 Form 10-K
Financial Highlights
Year Ended and at December 31,
(In thousands, except per share data)
Operating Data
Revenues
Net (loss) income
Net (loss) per share / net income
per diluted share(1)
Adjusted net (loss) per share / net income
per diluted share(1)
Basic weighted average common shares
and equivalents
Diluted weighted average common shares
and equivalents
Financial Position
Cash and cash equivalents
Working (deficit) capital
Total assets
Long-term debt
Other long-term liabilities
Stockholders’ equity
2013
2012
$
$
$
$
$
663,285
(8,541)
(0.25)
(0.19)
34,489
34,489
2,584
(5,194)
749,011
237,582
51,003
302,690
$
$
$
$
$
677,170
8,024
0.24
0.27
33,597
33,836
1,759
13,551
748,268
278,534
26,602
278,821
(1) See the last page and inside back cover of this supplement for a reconciliation of GAAP and non-GAAP results.
Corporate Information
Form 10-K/Investor Contact
A copy of the Healthways, Inc. Annual Report on Form 10-K for fiscal 2013 filed with the Securities and
Exchange Commission is available on the Company’s website, www.healthways.com. It is also available from
the Company (without exhibits) at no charge. These requests and other investor contacts should be directed
to Chip Wochomurka, Vice President – Investor Relations, at the Company’s corporate office.
Annual Meeting
The annual meeting of stockholders will be held on June 24, 2014, at 9:30 a.m. at the Franklin Marriott Cool
Springs, 700 Cool Springs Boulevard, Franklin, Tennessee.
Corporate Office
Healthways, Inc.
701 Cool Springs Boulevard
Franklin, Tennessee 37067
(800) 327-3822
www.healthways.com
Registrar and Transfer Agent
Computershare Shareholder Services, LLC
P.O. Box 43078
Providence, Rhode Island 02940-3078
(800) 622-6757
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-K
[X] Annual Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
For the Fiscal Year Ended December 31, 2013
or
[ ] Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
Commission file number 000-19364
HEALTHWAYS, INC.
(Exact name of registrant as specified in its charter)
Delaware
(State or other jurisdiction of
incorporation or organization)
62-1117144
(I.R.S. Employer
Identification No.)
701 Cool Springs Boulevard, Franklin, TN 37067
(Address of principal executive offices) (Zip code)
(615) 614-4929
(Registrant's telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act:
Title of each class
Common Stock - $.001 par value, and
Name of each exchange on which registered
The NASDAQ Stock Market LLC
related Preferred Stock Purchase Rights
Securities registered pursuant to Section 12(g) of the Act:
None
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act.
Yes (cid:133)(cid:3)(cid:3) No (cid:95)
Yes (cid:133)(cid:3)(cid:3) No (cid:95)
1
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the
Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was
required to file such reports) and (2) has been subject to such filing requirements for the past 90 days.
Yes (cid:95) No (cid:133)
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Website, if any,
every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this
chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such
files).
Yes (cid:95)(cid:3) No (cid:133)
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§ 229.405 of this chapter)
is not contained herein, and will not be contained, to the best of the registrant's knowledge, in definitive proxy or information
statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.
(cid:95)(cid:3)
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non- accelerated filer, or a
smaller reporting company. See the definitions of "large accelerated filer", "accelerated filer", and "smaller reporting
company" in Rule 12b-2 of the Exchange Act.
Large accelerated filer (cid:133)
Accelerated filer (cid:95)
Non-accelerated filer (cid:133)
Smaller reporting company (cid:133)
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).
As of June 30, 2013, the last business day of the registrant's most recently completed second fiscal quarter, the aggregate
market value of the voting and non-voting common equity held by non-affiliates of the registrant was approximately $534.7
million based on the price at which the shares were last sold for such date on The NASDAQ Stock Market.
Yes (cid:133)(cid:3) No (cid:95)
As of March 7, 2014, 35,208,572 shares of Common Stock were outstanding.
DOCUMENTS INCORPORATED BY REFERENCE
Portions of the registrant's Proxy Statement for the 2014 Annual Meeting of Stockholders are incorporated by reference into
Part III of this Form 10-K.
2
Healthways, Inc.
Form 10-K
Table of Contents
Business
Risk Factors
Unresolved Staff Comments
Properties
Legal Proceedings
Mine Safety Disclosures
Market for Registrant's Common Equity, Related Stockholder
Matters and Issuer Purchases of Equity Securities
Selected Financial Data
Management's Discussion and Analysis of Financial Condition and
Results of Operations
Quantitative and Qualitative Disclosures About Market Risk
Financial Statements and Supplementary Data
Changes in and Disagreements with Accountants on Accounting and
Financial Disclosure
Controls and Procedures
Other Information
Directors, Executive Officers and Corporate Governance
Executive Compensation
Security Ownership of Certain Beneficial Owners and Management and
Related Stockholder Matters
Certain Relationships and Related Transactions, and Director Independence
Principal Accounting Fees and Services
Part I
Part II
Part III
Part IV
Item 1.
Item 1A.
Item 1B.
Item 2.
Item 3.
Item 4.
Item 5.
Item 6.
Item 7.
Item 7A.
Item 8.
Item 9.
Item 9A.
Item 9B.
Item 10.
Item 11.
Item 12.
Item 13.
Item 14.
Item 15.
Exhibits, Financial Statement Schedules
Page
4
11
19
19
19
20
22
24
25
38
40
72
72
72
73
73
73
73
73
74
3
PART I
Item 1. Business
Overview
Founded and incorporated in Delaware in 1981, Healthways, Inc. ("Healthways") provides specialized,
comprehensive solutions to help people improve their well-being, thereby improving their health and productivity and
reducing their health-related costs.
We believe well-being consists of five essential elements:
(cid:120)
(cid:120)
(cid:120)
(cid:120)
(cid:120)
Purpose: Liking what you do each day and being motivated to achieve your goals
Social: Having supportive relationships and love in your life
Financial: Managing your economic life to reduce stress and increase security
Community: Liking where you live, feeling safe and having pride in your community
Physical: Having good health and enough energy to get things done daily
Our solutions provide highly specific and personalized interventions for each individual in a population,
irrespective of health status, age or payor. Through a simple, but powerful, data-driven process we identify the needs of
each individual and determine the right level of support. This allows us to deploy successful strategies to sustain
engagement, to use the best science to drive behavior change and ultimately deliver meaningful, measurable outcomes.
Our services are delivered using a range of methods desired by an individual including venue-based face-to-face
interactions; print; phone; mobile and remote devices with unique applications; on-line including social networks; and any
combination thereof to motivate and sustain healthy behaviors.
In North America, our customers include health plans, both commercial and Medicare Advantage, large self-
insured employers, including state and municipal government entities, and providers of healthcare, including integrated
healthcare systems, hospitals, and physician groups, in all 50 states and the District of Columbia. We also provide
services to commercial healthcare businesses and/or government entities in Brazil, Australia, and France. All of our
interventions were developed with over 30 years of experience based in science and ongoing innovation. Our technology-
driven infrastructure is compatible with, and integrated into, our customer and other vendor systems. We operate
domestic and international well-being improvement call centers staffed with a wide range of licensed health
professionals. Our fitness center network encompasses approximately 15,000 U.S. locations. We also maintain an
extensive network of over 88,000 complementary, alternative and physical medicine practitioners, which offers convenient
access to the significant number of individuals who seek health services outside of the traditional healthcare system.
Our guiding philosophy and approach to market are predicated on the fundamental belief that healthier people
cost less and are more productive. As described more fully below, our programs are designed to improve individual and
organizational well-being by helping people adopt or maintain healthy behaviors, reduce health-related risk factors, and
optimize their care for identified health conditions.
First, our programs are designed to help people adopt or maintain healthy behaviors by:
(cid:120) fostering wellness and disease prevention through total population screening, well-being assessments
and supportive interventions; and
(cid:120) engaging people in our well-being improvement programs and networks, such as fitness, weight
management, stress management, financial and lifestyle management skills, chiropractic, and
complementary and alternative medicine.
Our prevention programs focus on education, physical fitness, nutrition, health coaching, and tools that support
behavior change. These programs improve the well-being status of member populations and reduce the short- and long-
term health-related costs for participants, including associated costs from the loss of employee productivity. Many of our
programs for lifestyle support, management and education are delivered through web-based portals and mobile
applications and may also offer a social networking enhancement opportunity. Our web-based tools include the Well-
Being Connect® portal, and our educational capabilities include the Dave Ramsey Core™ Financial Wellness program.
We also utilize mobile applications such as wellbeingGO®, and our MeYou Health subsidiary unique mobile applications
include Well-Being Tracker™, Daily Challenge®, and Walkadoo™.
4
Second, our programs are designed to help people reduce health-related risk factors by:
(cid:120) promoting personal change and improvement in the lifestyle behaviors that lead to poor health or
chronic conditions; and
(cid:120) providing educational materials and personal interactions with highly trained healthcare professionals
to create and sustain healthier behaviors for those individuals at risk or in the early stages of chronic
conditions.
We engage our customers' covered populations through specific interactions that are sensitive to each individual's
health risks and needs. In many situations, we utilize predictive modeling capabilities to allow us to identify and stratify
those participants who are most at risk for an adverse health event. Our programs are designed to motivate people to
make positive lifestyle changes and accomplish individual goals, such as increasing physical activity for seniors through
the Healthways SilverSneakers® fitness solution, overcoming nicotine addiction through the QuitNet® on-line smoking
cessation community, or generating sustainable weight-loss through our Innergy® solution.
Finally, our programs are designed to help people optimize care for identified health conditions by:
(cid:120) incorporating the latest, evidence-based clinical guidelines into interventions to optimize patient health
outcomes;
(cid:120) developing care support plans and motivating members to set attainable goals for themselves;
(cid:120) providing local market resources to address acute episodic interventions;
(cid:120) coordinating members' care as an extension of their healthcare providers;
(cid:120) providing software technology solutions and management consulting in support of well-being
improvement services; and
(cid:120) providing high-risk care management for members at risk for hospitalization due to complex conditions.
Our approach is to use proprietary, analytic models to identify individuals who are likely to incur future high costs,
including those who have specific gaps in care, and through evidence-based interventions drive adherence to proven
standards of care, medication regimens and physicians' plans of care to reduce disease progression and related medical
spending. Specific examples of interventions include our Care Transitions hospital readmissions avoidance program and
the Dr. Dean Ornish Program for Reversing Heart Disease™.
We recognize that each individual in a given population plays a variety of roles in his or her pursuit of improved
well-being, often simultaneously. By providing the full spectrum of services to meet each individual's needs, we believe
our interventions can be delivered at scale and in a manner that reflects those unique needs over time. We believe that
real and sustainable behavior change generates measurable, long-term cost savings and improved individual and
business performance for our customers.
Customer Contracts
Our fees are generally billed on a per member per month ("PMPM") basis or upon member participation. For
PMPM fees, we generally determine our contract fees by multiplying the contractually negotiated PMPM rate by the
number of members covered by our services during the month. We typically set PMPM rates during contract negotiations
with customers based on the value we expect our programs to create and a sharing of that value between the customer
and the Company. In addition, some of our services, such as the Healthways SilverSneakers fitness solution, include
fees that are based upon member participation.
Our contracts with health plans and integrated healthcare systems generally range from three to five years with
several comprehensive strategic agreements extending up to ten years in length. Contracts with self-insured employers
typically have two to four-year terms. Some of our contracts allow the customer to terminate early.
5
Some of our contracts place a portion of our fees at risk based on achieving certain performance metrics, cost
savings, and/or clinical outcomes improvements ("performance-based"). Approximately 4% of revenues recorded during
the year ended December 31, 2013 were performance-based of which 3% were subject to final reconciliation as of
December 31, 2013.
Technology
Our solutions require sophisticated analytical, data management, Internet, and computer-telephony capabilities
based on state-of-the-art technology. These solutions help us deliver our services to large populations within our customer
base. Our predictive modeling capabilities, including insights gained from well-being assessments such as the Gallup-
Healthways Well-Being 5™ diagnostic tool, allow us to identify and stratify those participants who are most at risk for an
adverse health event. We incorporate behavior-change science with consumer-friendly interactions to facilitate consumer
preferences for engagement and convenience supporting improvement across all five elements of well-being: physical,
financial, social, purpose and community. We use sophisticated data analytical and reporting solutions to validate the
impact of our programs on clinical and financial outcomes. Our application offerings support integrating the primary care
physician into the team of well-being experts working on behalf of participants. We continue to invest heavily in
technology, as evidenced by our long-term applications and technology services outsourcing agreement with HP
Enterprise Services, LLC, and are continually expanding and improving our proprietary clinical, data management, and
reporting systems to continue to meet the information management requirements of our services. The behavior change
techniques and predictive modeling incorporated in our technology identify an individual's readiness to change and
provide personalized support through appropriate interactions using a range of methods desired by an individual,
including venue-based face-to-face; print; phone; mobile and remote devices; on-line; and any combination thereof to
motivate and sustain healthy behaviors.
Backlog
Backlog represents the estimated average annualized revenue at target performance over the term of the contract
for business awarded but not yet started. Annualized revenue in backlog as of December 31, 2013 and 2012 was as
follows:
(In thousands)
December 31,
2013
December 31,
2012
Annualized revenue in backlog
$
39,800 $
39,000
Business Strategy
The World Health Organization defines health as "…not only the absence of infirmity and disease, but also a state
of physical, mental, and social well-being."
Our business strategy reflects our passion to enhance well-being and, as a result, reduce overall health-related
costs and improve workforce engagement, yielding better performance for individuals, families, health plans,
governments, employers, integrated healthcare systems, and communities. Our solutions are designed to improve well-
being by helping people to:
(cid:120)
(cid:120)
(cid:120)
adopt or maintain healthy behaviors;
reduce health-related risk factors; and
optimize care for identified health conditions.
We believe it is critical to impact an entire population's well-being and underlying health status in a long-term,
cost-effective way. Believing that what gets measured gets acted upon, in 2008, we entered into an exclusive, 25-year
relationship with Gallup to create a definitive measure and empiric database of changes in the well-being of the U.S.
population, known as the Gallup-Healthways Well-Being Index® ("WBI"), as well as processes to establish benchmarking
for purposes of comparing the well-being of any subset of the national population. The responses to the over 1.9 million
completed WBI surveys to date have provided Gallup and us with an unmatched database to support our mutual goal of
understanding the causes and effects of well-being for a population. In October 2012, we created a global joint venture
with Gallup that has developed the next generation of Gallup-Healthways individual well-being assessment tools, the
Gallup-Healthways Well-Being 5, to provide employers, health providers, insurers and other interested parties with a
validated capability to assess, measure and report on changes in the well-being of their employees, patients, members
and customers.
6
To enhance well-being within their respective populations, our current and prospective customers require
solutions that focus on the underlying drivers of healthcare demand, address worsening health status, reverse or slow
unsustainable cost trends, foster healthy behaviors, mitigate health risk factors, and manage chronic conditions. Our
strategy is to deliver programs that engage individuals and help them enhance their well-being and underlying health
status regardless of their starting point. Published, peer-reviewed studies prove we can achieve well-being improvements
in a population that generate significant cost savings and increases in productivity by providing effective programs that
support the individual throughout his or her well-being journey.
Our strategy includes, as a priority, the ongoing expansion of our value proposition through our total population
management capabilities. We continue to enhance our well-being improvement solutions to extend our reach and
effectiveness and to meet increasing demand for integrated solutions. The flexibility of our programs allows customers to
provide a range of services they deem appropriate for their organizations. Customers may select from certain single
program options up to a total-population approach, in which all members of a customer's population are eligible to receive
our services. Our strategy also includes the ongoing enhancement and deployment of our proprietary technology platform
known as Embrace®. This platform, which is essential to our total population management solution, enables us to
integrate data from the healthcare organizations and other entities interacting with an individual. Embrace provides for the
delivery of our integrated solutions and ongoing communications between the individual and his or her medical and health
experts, using a range of methods, including venue-based face-to-face interactions; print; phone; mobile and remote
devices with unique applications; on-line including social networks; and any combination thereof to motivate and sustain
healthy behaviors.
A number of contracts signed since 2011 have expanded both the level of integration and breadth of services
provided to major regional commercial health plans, in some cases as they develop and implement a number of patient-
centered medical home models. Our services extend beyond chronic care and wellness programs to include a full range
of care management functions, as well as a variety of health promotion, prevention and quality improvement solutions.
Examples include our collaboration with Blue Zones, LLC in delivering a scaled well-being improvement solution to
support health plan initiatives in a number of states; our wholly-owned subsidiary MeYou Health, LLC in bringing to market
well-being improvement tools in the social media space through internet and personal device delivery methods; and our
exclusive partnership with Dr. Ornish that is creating access to the Dr. Dean Ornish Program for Reversing Heart Disease
for a growing number of health plans.
We continue to provide a variety of services to most of the major Medicare Advantage health plans and expect
this market to grow as Medicare Advantage offerings gain an increasing share of the growing Medicare-eligible
population. Our Silver Sneakers program is the largest single program within our current services but some of our health
plan customers are adding additional services including web-based and mobile applications for personal support and
social networking as more of the senior population becomes interested in these modalities of interaction.
Self-insured employers, including state and municipal government entities acting as employers, continue to
demand services that focus across the entire population of employees and their dependent family members. Our well-
being improvement solution, in addition to improving individuals' health and reducing direct healthcare costs, targets a
much larger improvement in employer performance and profitability by reducing the impact of productivity lost for health-
related reasons. With the success of our work aimed at total population management, we expect to gain an even greater
competitive advantage in responding to employers' needs for a healthier, higher-performing, and less costly workforce.
Significant ongoing changes in government regulation of healthcare continue to afford us expanding opportunities
to provide services to integrated healthcare systems, hospitals, and physicians, in addition to health plans and employers.
In 2011, we acquired Navvis & Company, a well-established provider of strategic counsel and change management
services enabling its healthcare system clients to become future-ready clinical enterprises within healthcare's rapidly
emerging value-based reimbursement system. Our strategy includes providing integrated healthcare systems, hospitals,
and physician enterprises with both consultative strategic planning services and a range of capabilities that enable and
support the delivery of Physician-Directed Population Health solutions. Beginning in 2012, we signed and began the
implementation of the initial set of contracts with integrated healthcare systems to provide these services. Although we
initially anticipated a rapid aggregation of risk lives within health systems as creating a fast-developing market for our total
population management services, we have since observed a slowing in the pace of adoption of value-based models as
well as operational and data integration challenges between payors and our health system customers, which have led to a
delay in the timing of achieving the originally expected volume of risk lives associated collectively with our health system
customers. We expect to continue to grow the number and size of our health systems relationships through the ongoing
deployment of services including, for example, consulting, hospital readmission avoidance and the Dr. Dean Ornish
Program for Reversing Heart Disease.
7
We expect to continue to expand our international business beyond our current contracts in Australia, Brazil, and
France. Our strategy is to help countries with single-payor models that to a large extent have a relatively fixed
infrastructure that can be leveraged through our effective care coordination models. This approach allows us to partner
either directly with government entities or with the private side of healthcare insurers and service providers that operate in
those countries. Though most international business development has a relatively long sales cycle, the pipeline of
opportunities continues to grow.
We plan to increase our competitive advantage in delivering our services by leveraging the scope of our well-
being improvement capabilities, including our medical information content, behavior change processes and techniques,
strategic relationships, health provider networks, and fitness center relationships. We also plan to continue to scale the
delivery of our solutions employing a blend of our scalable, state-of-the-art well-being improvement call centers and
proprietary technologies, modalities, and techniques. We may add new capabilities and technologies through internal
development, strategic alliances with other entities, and/or selective acquisitions or investments. A recent example is our
exclusive agreement with The Lampo Group, Inc. — headed by Dave Ramsey, a leading voice on money and business —
for Healthways to deliver the CORE™ Financial Wellness program as part of our well-being improvement solution.
We will continue to enhance, expand and integrate additional capabilities with health plans, integrated healthcare
systems, employers, domestic government entities, and communities, as well as the public and private sectors of
healthcare in international markets.
Segment and Major Customer Information
We have aggregated our operating segments into one reportable segment, well-being improvement
services. During 2013, Humana, Inc. ("Humana") comprised approximately 10.5% of our revenues. Our primary contract
with Humana continues through 2016. No other customer accounted for 10% or more of our revenues in 2013.
Competition
The healthcare industry is highly competitive and subject to continual change in the manner in which services are
provided. Other entities, whose financial, research, staff, and marketing resources may exceed our resources, are
marketing a variety of population health improvement services and other services or have announced an intention to offer
such services to health plans, both commercial and Medicare Advantage; large self-insured employers, including state
and municipal government entities; and providers of healthcare, including integrated healthcare systems, hospitals, and
physician groups. These entities include health and wellness companies, retail drug stores, major pharmaceutical
companies, health plans, healthcare web-based and/or print content companies, home healthcare organizations,
providers, pharmacy benefit management companies, medical device and diagnostic companies, healthcare information
technology companies, Internet-based medical content companies, revenue cycle management companies, consulting
firms and other entities.
We believe we have advantages over our competitors because of the breadth and depth of our well-being
improvement capabilities, including the scope of our strategic relationships; state-of-the-art proprietary information
technology; predictive modeling and data integration capabilities; behavior-change techniques; the comprehensive
recruitment and training of our clinical colleagues; our experienced management team; the comprehensive clinical nature
and evidence-based scientific foundation of our product offerings; our established reputation for providing well-being
improvement services to members wishing to maintain health, who possess health risk factors or are diagnosed with
chronic diseases; and the proven financial and clinical results delivered by our programs as evidenced through a library of
published peer-reviewed outcomes studies. However, we cannot assure you that we can compete effectively with other
entities such as those noted above.
Industry Integration and Consolidation
Consolidation has been an important factor in all aspects of the healthcare industry, including the well-being and
health management sector. While we believe the size of our membership base provides us with the economies of scale
to compete even in a consolidating market, we cannot assure you that we can effectively compete with companies formed
as a result of industry consolidation or that we can retain existing health plan, integrated healthcare system, or employer
customers if they are acquired by other entities which already have or contract for programs similar to ours or are not
interested in our programs.
8
The Patient Protection and Affordable Care Act, as amended by the Health Care and Education Reconciliation
Act of 2010 (collectively, "PPACA") required the U.S. Department of Health & Human Services ("HHS") to establish a
Medicare Shared Savings Program that promotes accountability and coordination of care among providers through the
creation of Accountable Care Organizations ("ACOs"). The program allows providers, including hospitals, physicians, and
other designated professionals, to form ACOs and voluntarily work together to invest in infrastructure and redesign
delivery processes to achieve high quality and efficient delivery of services. We provide support and services for multiple
ACOs that serve Medicare Fee-for-Service beneficiaries through our partnerships with integrated health
systems. Further, PPACA required HHS to establish voluntary national bundled payment programs under which
participating groups of providers receive a single payment for certain medical conditions or episodes of care. While ACOs
and bundled payments are Medicare programs under PPACA, commercial insurers and private managed care health
plans may increasingly shift to ACO and bundled payment models as well. We expect these and other changes resulting
from PPACA to further encourage integration and increase consolidation in the healthcare industry.
Governmental Regulation
Governmental regulation impacts us in a number of ways in addition to those regulatory risks presented under
Item 1A. "Risk Factors" below.
Patient Protection and Affordable Care Act
PPACA changes how healthcare services are covered, delivered, and reimbursed through, among other things,
significant reductions in the growth of Medicare program payments. In addition, PPACA reforms certain aspects of health
insurance, expands existing efforts to tie Medicare and Medicaid payments to performance and quality, and contains
provisions intended to strengthen fraud and abuse enforcement. PPACA contains provisions that have, and will continue
to have, an impact on our customers, including commercial health plans and Medicare Advantage programs.
Among other things, PPACA decreases the number of uninsured individuals and expands coverage through the
expansion of public programs and private sector health insurance as well as a number of health insurance market
reforms. In addition, PPACA encourages the utilization of preventive services and wellness programs, such as those we
provide. However, PPACA also directly affects the customers or prospective customers that contract for our services and
may increase their costs and/or reduce their revenues. For example, PPACA prohibits commercial health plans from
using gender, health status, family history, or occupation to set premium rates, eliminates pre-existing condition
exclusions, and bans annual benefit limits. In addition, PPACA mandates minimum medical loss ratios ("MLRs") for
health plans such that the percentage of health coverage premium revenue spent on healthcare medical costs and quality
improvement expenses be at least 80% for individual and small group health plans and 85% for large group coverage and
Medicare Advantage plans, with policyholders receiving rebates, and the Centers for Medicare and Medicaid Services
("CMS") receiving refunds in the case of Medicare Advantage plans, if the actual loss ratios fall below these minimums.
Changes in laws governing reimbursement to health plans providing services under governmental programs such
as Medicare and Medicaid may affect us. PPACA will impact Medicare Advantage programs in a variety of ways. PPACA
reduces premium payments to Medicare Advantage plans such that the managed care per capita payments paid by CMS
to Medicare Advantage plans are, on average, equal to those for traditional Medicare. While PPACA will award bonuses
to Medicare Advantage plans that achieve service benchmarks and quality ratings, overall payments to Medicare
Advantage plans are expected to be significantly reduced under PPACA. The impact of these reductions on our business
is not yet clear.
It is difficult to predict with any reasonable certainty the full impact of PPACA on the Company due to the law's
complexity, lack of implementing regulations or interpretive guidance, gradual and potentially delayed implementation,
remaining or new court challenges, and possible amendment or repeal.
Other Laws
While many of the governmental and regulatory requirements affecting healthcare delivery generally do not
directly apply to us, our customers must comply with a variety of regulations including Medicare Advantage marketing and
other restrictions, the licensing and reimbursement requirements of federal, state and local agencies and the requirements
of municipal building codes and health codes. Certain of our services, including health service utilization management
and certain claims payment functions, require licensure by government agencies. We are subject to a variety of legal
requirements in order to obtain and maintain such licenses.
9
Certain of our professional healthcare employees, such as nurses, must comply with individual licensing
requirements. All of our healthcare professionals who are subject to licensing requirements are licensed in the state in
which they are physically present, such as the professionals located at a well-being improvement call center. Multiple
state licensing requirements for healthcare professionals who provide services telephonically over state lines may require
some of our healthcare professionals to be licensed in more than one state. We continually monitor legislative, regulatory
and judicial developments in telemedicine in order to stay in compliance with state and federal laws; however, new
agency interpretations, federal or state legislation or regulations, or judicial decisions could increase the requirement for
multi-state licensing of all well-being improvement call center health professionals, which would increase our costs of
services.
Federal privacy regulations issued pursuant to the Health Insurance Portability and Accountability Act of 1996
("HIPAA") extensively restrict the use and disclosure of individually-identifiable health information by health plans, most
healthcare providers, and certain other entities (collectively, "covered entities"). Federal security regulations issued
pursuant to HIPAA require covered entities to implement and maintain administrative, physical and technical safeguards
to protect the confidentiality, integrity and availability of electronic individually-identifiable health information. Because
we handle individually-identifiable health information on behalf of covered entities, we are considered a "business
associate" and are required to comply with most aspects of the HIPAA privacy and security regulations. On January 17,
2013, HHS released a final rule that, among other things, changed the requirements for agreements between covered
entities and business associates as well as agreements between business associates and their subcontractors. Covered
entities and business associates were required to comply with the final rule beginning September 23, 2013, except that
existing agreements may qualify for an extended compliance date of September 22, 2014.
We may be subject to civil and criminal penalties for violations of HIPAA and its implementing regulations. The
American Recovery and Reinvestment Act of 2009 ("ARRA") significantly increased the civil penalties for violations, with
penalties of up to $50,000 per violation for a maximum civil penalty of $1.5 million in a calendar year for violations of the
same requirement. In addition, we may be contractually or directly obligated to comply with any applicable state laws or
regulations related to the confidentiality and security of confidential personal information. In the event of a data breach
involving individually-identifiable health information, we are subject to contractual obligations and state and federal
requirements that require us to notify our customers. These requirements may also require us or our customers to notify
affected individuals, regulatory agencies, and the media of the data breach. In addition, the 2013 regulations create a
presumption that non-permitted uses and disclosures of unsecured individually identifiable health information constitute
breaches for which notice is required, unless it can be demonstrated that there is a low probability the information has
been compromised.
Federal law contains various prohibitions related to false statements and false claims, some of which apply to
private payors as well as federal programs. Actions may be brought under the federal False Claims Act by the
government as well as by private individuals, known as "whistleblowers," who are permitted to share in any settlement or
judgment.
There are many potential bases for liability under the False Claims Act, including knowingly and improperly
avoiding repayment of an overpayment received from the government and the knowing failure to report and return an
overpayment within 60 days of identifying the overpayment. Liability under the False Claims Act also arises when an entity
knowingly submits a false claim for reimbursement to the federal government, and the False Claims Act defines the term
"knowingly" broadly. The Health Reform Law provides that submission of claims for services or items generated in
violation of certain "fraud and abuse" provisions of the Social Security Act, including the anti-kickback provisions,
constitutes a false or fraudulent claim under the False Claims Act. In some cases, whistleblowers, the federal government,
and some courts have taken the position that entities that allegedly have violated other statutes, such as the federal self-
referral prohibition commonly known as the Stark Law, have thereby submitted false claims under the False Claims
Act. From time to time, participants in the healthcare industry, including our company and our customers, may be subject
to actions under the False Claims Act, and it is not possible to predict the impact of such actions.
Employees
As of March 1, 2014, we had approximately 2,500 employees. Our employees are not subject to any collective
bargaining agreements. We believe we have good relationships with our employees.
10
Available Information
Our Internet address is www.healthways.com. We make available free of charge, on or through our Internet
website, our annual report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and amendments
to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended
(the "Exchange Act"), as soon as reasonably practicable after we electronically file such material with, or furnish it to, the
Securities and Exchange Commission ( the "SEC"). The public may read and copy any materials that we file with the
SEC at the SEC's Public Reference Room at 100 F Street NE, Washington DC 20549. The public may obtain information
on the operation of the Public Reference Room by calling the SEC at 1-800-SEC-0330. The SEC maintains an Internet
site that contains reports, proxy and information statements, and other information regarding issuers that file electronically
with the SEC at www.sec.gov.
Item 1A. Risk Factors
In the execution of our business strategy, our operations and financial condition are subject to certain risks. A
summary of certain material risks is provided below, and you should take such risks into account in evaluating any
investment decision involving the Company. This section does not describe all risks applicable to us and is intended only
as a summary of certain material factors that could impact our operations in the industry in which we operate. Other
sections of this Annual Report on Form 10-K (this "Report") contain additional information concerning these and other
risks.
We depend on payments from customers, and cost reduction pressure on our customers may adversely affect
our business and results of operations.
The healthcare industry in which we operate currently faces significant cost reduction pressures as a result of
increased competition, constrained revenues from governmental and private revenue sources, increasing underlying
medical care costs, and general economic conditions. We believe that these pressures will continue and possibly
intensify.
We believe that our solutions, which are geared to foster well-being improvement by engaging people in health
improvement programs, specifically assist our customers in controlling the high costs of healthcare; however, the
pressures to reduce costs in the short term may negatively affect our ability to sign and/or retain contracts under existing
terms or to restructure these contracts on terms that would not have a material negative impact on our results of
operations. These financial pressures could have a negative impact on our results of operations.
A significant percentage of our revenues is derived from health plan customers.
A significant percentage of our revenues is derived from health plan customers. The health plan industry
continues to undergo a period of consolidation, and we cannot assure you that we will be able to retain health plan
customers if they are acquired by other health plans that already participate in competing programs or are not interested
in our programs. In addition, a reduction in the number of covered lives enrolled with our health plan customers or a
decision by our health plan customers to take programs in-house could adversely affect our results of operations. Our
health plan customers are subject to increased obligations under PPACA, including new benefit mandates, limitations on
exclusions and factors used for rate setting, requirements for MLRs, and increased taxes. In determining how to meet
these requirements, health plan customers or prospective customers may seek reduced fees or choose to reduce or delay
the purchase of our services.
In addition, PPACA established American Health Benefit Exchanges ("Exchanges") and required that each state
establish or participate in an Exchange as of January 1, 2014 where individuals may compare and purchase health
insurance. Health plans participating in an Exchange must offer a set of minimum benefits and may elect to offer
additional benefits. Chronic disease management is classified as a minimum essential health benefit. The parameters of
the chronic disease management benefit may vary based upon each state's specific benchmark plan which sets the
standard for each market. It is possible that our services will not qualify under these standards. We cannot predict
whether individuals who are currently receiving our services will switch to health plans offered through the Exchanges that
do not include our services. If we are unable to provide services to health plans participating in Exchanges, if health plans
in the Exchanges that engage our services are not successful, or if the Exchanges otherwise reduce the number of
members receiving our services or the payments we receive, our results of operations could be negatively impacted.
11
We currently derive a significant percentage of our revenues from one customer.
Because of the size of its membership, Humana comprised approximately 10.5% of our revenues in 2013. Our
primary contract with Humana continues through 2016. No other customer accounted for 10% or more of our revenues in
2013. The loss of, or the restructuring of a contract with, Humana or other large customers could have a material adverse
effect on our business and results of operations.
Our business strategy is dependent in part on developing new and additional products to complement our
existing services, as well as establishing additional distribution channels through which we may offer our
products and services.
Our strategy focuses on helping people adopt or maintain healthy behaviors, reducing health-related risk factors,
and optimizing care for identified health conditions. While we have considerable experience in solutions for a broad range
of health conditions, any new or modified programs will involve inherent risks of execution, such as our ability to
implement our programs within expected timelines or cost estimates; our ability to obtain adequate financing to provide
the capital that may be necessary to support our operations and to support or guarantee our performance under new
contracts; and our ability to deliver outcomes on any new products or services. In addition, as part of our business
strategy, we may enter into relationships to establish additional distribution channels through which we may offer our
products and services. As we offer products through new or alternative distribution channels, we may face difficulties,
such as potential customer overlap that may lead to pricing conflicts, which may adversely affect our business.
Our strategy relating to the development and introduction of new products and services exposes us to risks such
as limited customer acceptance and additional expenditures that may not result in additional net revenue.
An important component of our strategy is to focus on new products and services that enable us to provide
immediate value to our customers, such as Dr. Dean Ornish's Lifestyle Management Programs. Customer acceptance of
these new products and services cannot be predicted with certainty, and if we fail to execute properly on this strategy or to
adapt this strategy as market conditions evolve, our ability to grow revenue and results of operations may be adversely
affected.
If we fail to successfully implement our business strategy, our financial performance and our growth could be
materially and adversely affected.
Our future financial performance and success are dependent in large part upon our ability to implement our
business strategy successfully. Implementation of our strategy will require effective management of our operational,
financial and human resources and will place significant demands on those resources. See Item 1. "Business – Business
Strategy" for more information regarding our business strategy. There are risks involved in pursuing our strategy,
including the following:
•
•
•
We may not be able to hire or retain the personnel necessary to manage our strategy effectively.
We may be unsuccessful in implementing improvements to operational efficiency and such efforts may
not yield the intended result.
Execution of our strategy may cause us to incur substantial implementation costs, make substantial
investments in technology and/or incur additional indebtedness, which may divert capital away from our
traditional business operations.
In addition to the risks set forth above, implementation of our business strategy could also be affected by a
number of factors beyond our control, such as increased competition, legal developments, government regulation, general
economic conditions, increased operating costs or expenses, and changes in industry trends. We may decide to alter or
discontinue certain aspects of our business strategy at any time. If we are not able to implement our business strategy
successfully, our long-term growth and profitability may be adversely affected. Even if we are able to implement some or
all of the initiatives of our business strategy successfully, our operating results may not improve to the extent we
anticipate, or at all.
12
Our inability to renew and/or maintain contracts with our customers could adversely affect our business and
results of operations.
We have several contracts subject to renewal in 2014 that individually represented more than 2% of our 2013
revenues and collectively represented 20% of our 2013 revenues. If our customers choose not to renew their contracts
with us, our business and results of operations could be materially adversely affected.
Failure to successfully execute on the terms of our contracts could result in significant harm to our business.
Our ability to grow and expand our business is contingent upon our ability to achieve desired performance
metrics, cost savings, and/or clinical outcomes improvements under our existing contracts and to favorably resolve
contract billing and interpretation issues with our customers. Some of our contracts place a portion of our fees at risk
based on achieving such metrics, savings, and/or improvements. We cannot guarantee that we will achieve and reach
mutual agreement with customers with respect to contractually required performance metrics, cost savings and/or clinical
outcomes improvements under our contracts within the expected time frames. Unusual and unforeseen patterns of
healthcare utilization by individuals with diseases or conditions for which we provide services could adversely affect our
ability to achieve desired performance metrics, cost savings, and clinical outcomes. Our inability to meet or exceed the
targets under our customer contracts could have a material adverse effect on our business and results of
operations. Also, our ability to provide financial guidance with respect to performance-based contracts is contingent upon
our ability to accurately forecast variables that affect performance and the timing of revenue recognition under the terms
of our contracts ahead of data collection and reconciliation.
In addition, certain of our contracts are increasing in complexity, requiring integration of data, systems, people,
programs and services, the execution of sophisticated business activities, and the delivery of a broad array of services to
large numbers of people who may be geographically dispersed. The failure to successfully manage and execute the
terms of these agreements could result in the loss of fees and/or contracts and could adversely affect our business and
results of operations.
We depend on the timely receipt of accurate data from our customers and our accurate analysis of such data.
Identifying which members may benefit from receiving our services and measuring our performance under our
contracts are highly dependent upon the timely receipt of accurate data from our customers and our accurate analysis of
such data. Data acquisition, data quality control and data analysis are complex processes that carry a risk of untimely,
incomplete or inaccurate data from our customers or flawed analysis of such data, which could have a material adverse
effect on our ability to recognize revenues.
Our ability to achieve estimated annualized revenue in backlog is based on certain estimates.
Our ability to achieve estimated annualized revenue in backlog in the manner and within the timeframe we expect
is based on certain estimates regarding the implementation of our services. We cannot assure you that the amounts in
backlog will ultimately result in revenues in the manner and within the timeframe we expect.
Changes in macroeconomic conditions may adversely affect our business.
Economic difficulties and other macroeconomic conditions could reduce the demand and/or the timing of
purchases for certain of our services from customers and potential customers. A loss of a significant customer or a
reduction in a customer's enrolled lives could have a material adverse effect on our business and results of operations. In
addition, changes in economic conditions could create liquidity and credit constraints. We cannot assure you that we
would be able to secure additional financing if needed and, if such funds were available, whether the terms or conditions
would be acceptable to us.
13
The continued expansion of our services into international markets subjects us to additional business,
regulatory and financial risks.
We provide health improvement programs and services in Brazil, Australia, and France, and we intend to continue
expanding our international operations as part of our business strategy. We have incurred and expect to continue to incur
costs in connection with pursuing business opportunities in international markets. Our success in the international
markets will depend in part on our ability to anticipate the rate of market acceptance of our solutions and the individual
market dynamics and regulatory requirements in potential international markets. Because the international market for our
services is still developing and also involves many new solutions, there is no guarantee that we will be able to achieve the
necessary cost savings and clinical outcomes improvements under our contracts with international customers within the
expected time frames and reach mutual agreement with customers with respect to those outcomes. The failure to
accurately forecast the costs necessary to implement our strategy of establishing a presence in these markets could have
a material adverse effect on our business.
In addition, as a result of doing business in foreign markets, we are subject to a variety of risks which are different
from or additional to the risks we face within the United States. Our future operating results in these countries or in other
countries or regions throughout the world could be negatively affected by a variety of factors that are beyond our
control. These factors include political conditions, economic conditions, legal and regulatory constraints, currency
regulations, and other matters in any of the countries or regions in which we operate, now or in the future. In addition,
foreign currency exchange rates and fluctuations may have an impact on our future costs or on future cash flows from our
international operations, and could adversely affect our financial performance. Other factors that may impact our
international operations include foreign trade, monetary and fiscal policies both of the United States and of other
countries, laws, regulations, and other activities of foreign governments, agencies, and similar organizations. Additional
risks inherent in our international operations generally include, among others, the costs and difficulties of managing
international operations, adverse tax consequences and greater difficulty in enforcing intellectual property rights in
countries other than the United States.
We may experience difficulties associated with the implementation and/or integration of new businesses,
services (including outsourced services), technologies, solutions, or products.
We may face substantial difficulties, costs, and delays in effectively implementing and/or integrating acquired
businesses, services (including outsourced services), or technologies into our platform. Implementing internally-
developed solutions and/or integrating newly acquired businesses, services (including outsourced services), and
technologies could be costly and time-consuming and may strain our resources. Consequently, we may not be successful
in implementing and/or integrating these new businesses, services, or technologies and may not achieve anticipated
revenue and cost benefits.
The performance of our business and the level of our indebtedness could prevent us from meeting the
obligations under our debt agreement or the cash convertible notes or have an adverse effect on our future
financial condition, our ability to raise additional capital, or our ability to react to changes in the economy or our
industry.
On June 8, 2012, we entered into the Fifth Amended and Restated Revolving Credit and Term Loan Agreement
(the "Fifth Amended Credit Agreement"), which was amended on February 5, 2013 and July 1, 2013. On July 16, 2013,
we completed a private placement of $150.0 million aggregate principal amount of cash convertible senior notes due 2018
(the "Cash Convertible Notes"), and on October 1, 2013, we entered into an Investment Agreement (the "Investment
Agreement") with CareFirst Holdings, LLC ("CareFirst"). Pursuant to the Investment Agreement, we issued to CareFirst a
convertible subordinated promissory note in an aggregate original principal amount of $20 million (the "CareFirst
Convertible Note"). As of December 31, 2013, our long-term debt, including the current portion but excluding the debt
discount, was $283.6 million.
Our ability to service our indebtedness (including the Cash Convertible Notes and the CareFirst Convertible Note)
will depend on our ability to generate cash in the future. We cannot assure you that our business will generate sufficient
cash flow from operations or that future borrowings will be available in an amount sufficient to enable us to service our
indebtedness or to fund other liquidity needs.
14
The Fifth Amended Credit Agreement contains various financial covenants, restricts the payment of dividends,
and limits the amount of repurchases of our common stock. A breach of any of these covenants could result in a default
under the Fifth Amended Credit Agreement, in which all amounts outstanding under the Fifth Amended Credit Agreement
may become immediately due and payable, and all commitments under the Fifth Amended Credit Agreement to extend
further credit may be terminated. In addition, a payment default, including an acceleration following an event of default,
under the Fifth Amended Credit Agreement or under our indenture for the Cash Convertible Notes, could each trigger an
event of default under the other debt instrument, which could result in the principal of and the accrued and unpaid interest
on such debt becoming due and payable.
Our indebtedness could have a material adverse effect on our future financial condition or our ability to react to
changes in the economy or industry by, among other things:
•
increasing our vulnerability to a downturn in general economic conditions, loss of revenue and/or profit margins in
our business, or to increases in interest rates, particularly with respect to the portion of our outstanding debt that is
subject to variable interest rates;
• potentially limiting our ability to obtain additional financing or to obtain such financing on favorable terms;
• causing us to dedicate a portion of future cash flow from operations to service or pay down our debt, which reduces
the cash available for other purposes, such as operations, capital expenditures, and future business opportunities;
and
• possibly limiting our ability to adjust to changing market conditions and placing us at a competitive disadvantage
compared to our competitors who may be less leveraged.
The conditional conversion feature of the Cash Convertible Notes, if triggered, may adversely affect our financial
condition and operating results.
The cash conversion feature of the Cash Convertible Notes (the "Cash Conversion Derivative") requires
bifurcation from the Cash Convertible Notes in accordance with Financial Accounting Standards Board ("FASB")
Accounting Standards Codification ("ASC") Topic 815, Derivatives and Hedging. In the event the conditional conversion
feature of the Cash Convertible Notes is triggered, holders of Cash Convertible Notes will be entitled to convert the Cash
Convertible Notes at any time during specified periods at their option. If one or more holders elect to convert their Cash
Convertible Notes, we would be required to pay cash to settle any such conversion, which could adversely affect our
liquidity. In addition, even if holders do not elect to convert their Cash Convertible Notes, we could be required under
applicable accounting rules to reclassify all or a portion of the outstanding principal of the Cash Convertible Notes as a
current rather than long-term liability, which could result in a material reduction of our net working capital.
The accounting for the Cash Convertible Notes and related cash convertible notes hedge transactions may result
in volatility to our consolidated statements of comprehensive income (loss).
The Cash Conversion Derivative that is part of the Cash Convertible Notes is accounted for as a derivative liability
pursuant to ASC Topic 470, Debt, relating to derivative instruments and hedging activities. In general, the initial valuation
of the conversion option was bifurcated from the debt component of the Cash Convertible Notes and is measured at fair
value each reporting period. For each financial statement period after issuance of the Cash Convertible Notes, a hedge
gain (or loss) will be reported in our consolidated statements of comprehensive income (loss) to the extent the valuation of
the Cash Conversion Derivative changes from the previous period. In connection with the issuance of the Cash
Convertible Notes, we entered into privately negotiated convertible note hedge transactions (the "Cash Convertible Notes
Hedges"), which are cash-settled and are recorded and carried at fair value as a derivative asset and are intended to
offset the gain (or loss) associated with changes to the valuation of the Cash Conversion Derivative. Although we do not
expect there to be a material net impact to our consolidated statements of comprehensive income (loss) as a result of our
issuing the Cash Convertible Notes and entering into the Cash Convertible Notes Hedges, we cannot assure you these
transactions will be completely offset, which may result in volatility to our consolidated statements of comprehensive
income (loss).
15
We are subject to counterparty risk with respect to the Cash Convertible Note Hedges.
The counterparties to the Cash Convertible Notes Hedges (the "Counterparties") are financial institutions or
affiliates of financial institutions, and we will be subject to the risk that these Counterparties may default or otherwise fail to
perform, or may exercise certain rights to terminate their obligations, under the Cash Convertible Notes Hedges. Our
exposure to the credit risk of the Counterparties will not be secured by any collateral. If one or more of the Counterparties
to one or more of the Cash Convertible Notes Hedges becomes subject to insolvency proceedings, we will become an
unsecured creditor in those proceedings with a claim equal to our exposure at the time under those transactions. Our
exposure will depend on many factors but, generally, the increase in our exposure will be correlated to the increase in the
market price of our common stock and in volatility of our common stock. In addition, upon a default or other failure to
perform, or a termination of obligations, by one of the Counterparties, we may suffer adverse tax consequences and
dilution with respect to our common stock. We can provide no assurances as to the financial stability or viability of any of
the Counterparties.
We have a significant amount of goodwill and intangible assets, the value of which could become impaired.
We have recorded significant portions of the purchase price of certain acquisitions as goodwill and/or intangible
assets. At December 31, 2013, we had approximately $338.8 million and $79.2 million of goodwill and intangible assets,
respectively. We review goodwill and intangible assets not subject to amortization for impairment on an annual basis
(during the fourth quarter) or more frequently whenever events or circumstances indicate that the carrying value may not
be recoverable. If we determine that the carrying values of our goodwill and/or intangible assets are impaired, we may
incur a non-cash charge to earnings, which could have a material adverse effect on our results of operations for the period
in which the impairment occurs.
A failure of our information systems could adversely affect our business.
Our ability to deliver our services depends on effectively using information technology. We expect to continually
invest in updating and expanding our information technology capabilities. In some cases, we may have to make systems
investments before we generate revenues from contracts with new customers. In addition, these system requirements
expose us to technology obsolescence risks.
The nature of our business involves the receipt and storage of a significant amount of health information about the
participants of our programs. If we experience a data security breach, we could be exposed to government enforcement
actions and private litigation. In addition, our customers could lose confidence in our ability to protect the health
information of their members, which could cause them to discontinue usage of our services.
We rely upon our information systems for operating and monitoring all major aspects of our business. These
systems and our operations could be damaged or interrupted by natural disasters, power loss, network failure, improper
operation by our employees, data privacy or security breaches, computer viruses, computer hacking, network penetration
or other illegal intrusions or other unexpected events. Any disruption in the operation of our information systems,
regardless of the cause, could adversely impact our operations, which may adversely affect our financial condition, results
of operations and cash flows.
If we lose the services of our Chief Executive Officer or other members of our senior management team, we may
not be able to execute our business strategy.
We believe that our success depends in signficant part upon the continued service of our senior management
team. In particular, we believe that our Chief Executive Officer, Ben R. Leedle, Jr., is critical to our strategic direction and
is uniquely positioned to lead the Company through the current transformational period in the healthcare industry that
is largely due to the changes resulting from healthcare reform. The loss of our Chief Executive Officer, even temporarily,
or any other member of our senior management team could have a material adverse effect on our business.
16
We face competition for staffing, which may increase our labor costs and reduce profitability.
We compete with other healthcare and services providers in recruiting qualified management, including
executives with the required skills and experience to operate and grow our business, and staff personnel for the day-to-
day operations of our business and well-being improvement call centers, including nurses, health coaches, and other
healthcare professionals. In some markets, the scarcity of nurses, experienced health coaches, and other medical
support personnel has become a significant operating issue to healthcare businesses. All of these challenges may
require us to enhance wages and benefits to recruit and retain qualified management and other professionals. A failure to
attract and retain qualified management, nurses, health coaches, and other healthcare professionals, or to control labor
costs, could have a material adverse effect on our profitability.
Our industry is a rapidly evolving and highly competitive segment of the healthcare industry.
The rapidly growing industry in which we operate is a continually evolving segment of the overall healthcare
industry with many entities, whose financial, research, staff, and marketing resources may exceed our resources,
marketing or announcing an intention to offer a variety of population health improvement services and other services to
health plans, integrated healthcare systems, self-insured employers, and government entities.
We believe we have advantages over our competitors because of the breadth and depth of our well-being
improvement capabilities, including our scope of strategic relationships, state-of-the-art proprietary information
technology, predictive modeling capabilities, behavior-change techniques, the comprehensive recruitment and training of
our clinical colleagues, our experienced management team, the comprehensive clinical nature of our product offerings,
our established reputation for providing well-being improvement services to members with health risk factors or chronic
diseases, and the proven financial and clinical outcomes of our programs. However, we cannot assure you that we can
compete effectively with other companies such as those noted above.
We are party to litigation that could force us to pay significant damages and/or harm our reputation.
We are subject to certain legal proceedings, which potentially involve large claims and significant defense costs
(see Item 3. "Legal Proceedings"). These legal proceedings and any other claims that we may face, whether with or
without merit, could result in costly litigation, and divert the time, attention, and resources of our management. Although
we currently maintain various types of liability insurance, there can be no assurance that the coverage limits of such
insurance policies will be adequate or that all such claims will be covered by insurance. Although we believe that we have
conducted our operations in full compliance with applicable statutory and contractual requirements and that we have
meritorious defenses to outstanding claims, it is possible that resolution of these legal matters could have a material
adverse effect on our results of operations. In addition, legal expenses associated with the defense of these matters may
be material to our results of operations in a particular financial reporting period.
Our business could be negatively affected as a result of a proxy contest and the actions of activist stockholders.
We recently received a notice from North Tide Capital, LLC ("North Tide"), one of our stockholders, that indicates
its intention to nominate four directors for election to our Board at our 2014 Annual Meeting of Stockholders. If a proxy
contest involving North Tide or its affiliates ensues, or if we become engaged in a proxy contest with another activist
stockholder in the future, our business could be adversely affected because:
•
•
•
responding to proxy contests and other actions by activist stockholders can disrupt our operations, be
costly and time-consuming, and divert the attention of our management and employees;
perceived uncertainties as to our future direction may result in the loss of potential business opportunities,
and may make it more difficult to attract and retain qualified personnel and business partners; and
if individuals are elected to our Board to pursue an activist stockholder's particular agenda, it may adversely
affect our ability to effectively implement our business strategy.
17
Compliance with new federal and state legislative and regulatory initiatives could adversely affect our results of
operations or may require us to spend substantial amounts acquiring and implementing new information
systems or modifying existing systems.
Our customers are subject to considerable state and federal government regulation. Many of these regulations
are vaguely written and subject to differing interpretations that may, in certain cases, result in unintended consequences
that could impact our ability to effectively deliver services.
We believe that federal requirements governing the confidentiality of individually-identifiable health information
permit us to obtain individually-identifiable health information for well-being improvement purposes from a covered entity;
however, state laws or regulations could impose additional and more restrictive privacy and security restrictions. We are
required to comply with most requirements of the HIPAA privacy and security regulations and may be subject to criminal
or civil penalties for violations of these regulations. The regulations that implemented many of these ARRA requirements
revised the standards for agreements with business associates and required, in most instances, amendments to existing
agreements with our customers and subcontractors. Compliance with the final rule was required beginning September
23, 2013, except that existing business associate agreements may qualify for an extended compliance date of September
23, 2014. In addition, the regulations create a presumption that non-permitted uses and disclosures of unsecured
individually identifiable health information constitute breaches for which notice must be made by us or our customers to
affected individuals and, in some cases, the media, unless it can be demonstrated that there is a low probability that the
information has been compromised. This presumption and revised standard for determining whether a non-permitted use
or disclosure constitutes a breach may result in a greater number of incidents being classified as breaches and, thus, a
greater number of required notifications.
Although we continually monitor the extent to which federal and state legislation or regulations may govern our
operations, new federal or state legislation or regulations in this area that restrict our ability to obtain and handle
individually-identifiable health information or that otherwise restrict our operations could have a material adverse effect on
our results of operations.
Government regulators may interpret current regulations or adopt new legislation governing our operations in a
manner that subjects us to penalties or negatively impacts our ability to provide services.
Broadly written Medicare fraud and abuse laws and regulations that are subject to varying interpretations may
expose us to potential civil and criminal litigation regarding the structure of current and past contracts entered into with our
customers.
Expanding the well-being and health management industry to Medicare beneficiaries enrolled in Medicare
Advantage plans could lead to increased direct regulation of well-being and health management services. Further,
providing services to Medicare Advantage beneficiaries may result in our being subject directly to various federal laws and
regulations, including provisions related to fraud and abuse, false claims and billing and reimbursement for services, and
the federal False Claims Act.
In addition, certain of our services, including health utilization management and certain claims payment functions,
require licensure by government agencies. We are subject to a variety of legal requirements in order to obtain and
maintain such licenses, but little guidance is available to determine the scope of some of these requirements. Failure to
obtain and maintain any required licenses or failure to comply with other laws and regulations applicable to our business
could have a material negative impact on our operations.
Certain of our professional healthcare employees, such as nurses, must comply with individual licensing
requirements.
All of our healthcare professionals who are subject to licensing requirements, such as the professionals located at
a well-being improvement call center, are licensed in the state in which they are physically present. Multiple state
licensing requirements for healthcare professionals who provide services telephonically over state lines may require us to
license some of our healthcare professionals in more than one state. We continually monitor legislative, regulatory and
judicial developments in telemedicine; however, new agency interpretations, federal or state legislation or regulations, or
judicial decisions could increase the requirement for multi-state licensing of all well-being improvement call center health
professionals, which would increase our costs of services and could have a material adverse effect on our results of
operations.
18
Healthcare reform legislation may result in a reduction to our revenues from government health plans and
private insurance companies.
Among other things, PPACA decreases the number of uninsured individuals and expands coverage through the
expansion of public programs and private sector health insurance and a number of health insurance market
reforms. PPACA also encourages utilization of preventive services and wellness programs, such as those provided by
the Company. However, PPACA also directly affects the customers or prospective customers that contract for our
services and may increase their costs and/or reduce their revenues. For example, PPACA prohibits commercial health
plans from using gender, health status, family history, or occupation to set premium rates, eliminates pre-existing
condition exclusions, and bans annual benefit limits. In addition, PPACA mandates minimum MLRs for health plans such
that the percentage of health coverage premium revenue spent on healthcare medical costs and quality improvement
expenses must be at least 80% for individual and small group health plans and 85% for large group coverage and
Medicare Advantage plans, with policyholders receiving rebates, and CMS receiving refunds in the case of Medicare
Advantage plans, if the actual loss ratios fall below these minimums. PPACA provides for reductions in funding to
Medicare Advantage programs, which may cause some Medicare Advantage plans to raise beneficiary premiums or limit
benefits.
While we believe that our programs and services specifically assist our customers in controlling their costs and
improving their competitiveness, it is possible that the reforms imposed by PPACA will adversely affect the profitability of
our customers and cause our customers or prospective customers to reduce or delay the purchase of our services or to
demand reduced fees. Further, demand for our programs could be reduced if Medicare Advantage plans respond to
PPACA funding reductions or other changes by eliminating our programs or by limiting or changing benefits in a manner
that causes some Medicare Advantage beneficiaries to terminate their Medicare Advantage coverage.
Because of PPACA's complexity, lack of implementing regulations or interpretive guidance, gradual and
potentially delayed implementation, remaining or new court challenges, and possible amendment or repeal, we are unable
to predict all of the ways in which PPACA could impact the Company. We could also be impacted by future healthcare
reform legislative initiatives and/or government regulation.
Item 1B. Unresolved Staff Comments
Not applicable.
Item 2. Properties
We lease approximately 264,000 square feet of office space in Franklin, Tennessee, which contains our corporate
headquarters and one of our well-being improvement call centers, pursuant to an agreement that expires in February
2023. We also lease approximately 92,000 square feet of office space in Chandler, Arizona which contains additional
corporate employees and one of our well-being improvement call centers.
In addition, we lease office space for our seven other well-being improvement call center locations for an
aggregate of approximately 160,000 square feet of space with lease terms expiring on various dates from 2014 to
2020. Our operations support and training offices contain approximately 66,000 square feet in aggregate and have lease
terms expiring from 2014 to 2020.
Item 3. Legal Proceedings
Contract Disputes
We currently are involved in a contractual dispute with Blue Cross Blue Shield of Minnesota regarding fees paid to
us as part of a former contractual relationship. On January 25, 2010, Blue Cross Blue Shield of Minnesota issued notice
of arbitration with the American Arbitration Association in Minneapolis in accordance with the terms of the contract
alleging violations of certain contract provisions and seeking recoupment of an unspecified amount of payments made to
us under the contract. We believe we performed our services in compliance with the terms of our agreement and that the
assertions made in the arbitration notice are without merit. On August 3, 2011, we asserted numerous counterclaims
against Blue Cross Blue Shield of Minnesota. The arbitration hearing concluded on October 23, 2013. During and after
the conclusion of the arbitration hearing in October, the parties entered into settlement negotiations to resolve all claims in
dispute. The parties have jointly requested that the arbitrator not issue any award or decision while the parties are
engaged in settlement discussions. We cannot predict whether these discussions will result in a settlement.
19
We are involved in a contractual dispute with Plastipak Packaging, Inc. ("Plastipak"). On September 10, 2012,
Plastipak filed suit in the Circuit Court for Wayne County, Michigan seeking damages relating to an alleged breach of a
services agreement with us. The case is currently in the discovery phase of litigation. We deny Plastipak's claims and
intend to vigorously defend the action.
Performance Award Lawsuit
On September 4, 2012, Milton Pfeiffer ("Plaintiff"), claiming to be a stockholder of the Company, filed a putative
derivative action against the Company and the Board of Directors (the "Board") in Delaware Chancery Court (the "Court")
alleging that the Compensation Committee of the Board and the Board breached their fiduciary duties and violated the
Company's 2007 Stock Incentive Plan (the "Plan") by granting Ben R. Leedle, Jr., Chief Executive Officer and President of
the Company, discretionary performance awards under the Plan in the form of options to purchase an aggregate of
500,000 shares of the Company's common stock, which consisted of a performance award in November 2011 granting
Mr. Leedle the right to purchase 365,000 shares and a performance award in February 2012 granting Mr. Leedle the right
to purchase 135,000 shares (the "Performance Awards"). Plaintiff alleges that the Performance Awards exceeded what is
authorized by the Plan and that the Company's 2012 proxy statement, in which the Performance Awards are disclosed, is
false and misleading. Plaintiff also alleges that Mr. Leedle breached his fiduciary duties and was unjustly enriched by
receiving the Performance Awards. Plaintiff is seeking, among other things, the rescission or disgorgement of all alleged
"excess" awards granted to Mr. Leedle under the Performance Awards, to recover any incidental damages to the
Company, and an award of attorneys' fees and expenses. On November 2, 2012, the Company and the Board filed a
Motion to Dismiss because Plaintiff failed to make a demand upon the Board as required by Delaware law. On November
8, 2013, the Court denied the Company's Motion to Dismiss. On February 21, 2014, the Company filed its answer and
intends to vigorously defend the allegations.
Outlook
We are also subject to other contractual disputes, claims and legal proceedings that arise from time to time in the
ordinary course of our business. While we are unable to estimate a range of potential losses, we do not believe that any
of the legal proceedings pending against us as of the date of this report will have a material adverse effect on our liquidity
or financial condition. As these matters are subject to inherent uncertainties, our view of these matters may change in the
future.
Item 4. Mine Safety Disclosures
Not applicable.
20
The following table sets forth certain information regarding our executive officers as of March 14, 2014. Executive
officers of the Company serve at the pleasure of the Board.
Executive Officers of the Registrant
Officer
Ben R. Leedle, Jr.
Age
53
Michael Farris
Alfred Lumsdaine
Peter Choueiri
54
48
48
Glenn Hargreaves
47
Mary Flipse
47
Position
Chief Executive Officer and director of the Company since September
2003. President of the Company from May 2002 through October 2008
and April 2011 to present. Executive Vice President and Chief
Operating Officer of the Health Plan Group from 2000 until May
2002. Senior Vice President of the Company from 1996 until 2000.
Chief Commercial Officer of the Company since October 2012. Navvis
& Company Chief Executive Officer from 2004 to September 2012.
Chief Financial Officer of the Company since January 2011. Chief
Accounting Officer of the Company from February 2002 until January
2011.
President, Healthways International, since January 2012 and Chief
Operating Officer, Healthways International, from June 2011 through
January 2012. Head of Global Markets for North America, Middle
East/Africa, and Southern Europe/Latin America for Munich
Reinsurance Company in Germany from May 2009 to May 2011 and
Head of Divisional Unit Healthcare from October 2005 to May 2009.
Chief Accounting Officer of the Company since July 2012 and Controller
since January 2011. Director of Tax of the Company from April 2005
until January 2011.
General Counsel of the Company since July 2012. Director, Corporate
Counsel of the Company from February 2012 to July 2012. Operations
Counsel of the Company from August 2011 until February
2012. Assistant General Counsel of King Pharmaceuticals from May
2005 to July 2011.
21
PART II
Item 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity
Securities
Market Information
Our common stock is traded on The NASDAQ Stock Market ("NASDAQ") under the symbol "HWAY".
The following table sets forth the high and low sales prices per share of our common stock as reported by
NASDAQ for the relevant periods.
Year ended December 31, 2013
First quarter
Second quarter
Third quarter
Fourth quarter
Year ended December 31, 2012
First quarter
Second quarter
Third quarter
Fourth quarter
Unregistered Sales of Equity Securities
$
$
High
13.24
17.62
22.20
18.72
8.49
8.00
11.96
11.94
$
$
Low
9.82
10.97
15.36
9.59
6.66
6.21
7.73
8.58
On November 7, 2013, Ben R. Leedle, Jr., our Chief Executive Officer, and Alfred Lumsdaine, our Chief Financial
Officer, purchased 20,000 and 4,000 unregistered shares of common stock, respectively, from the Company for
consideration of $235,000 and $47,000, respectively. The issuance of the shares was exempt from registration under
Section 4(a)(2) of the Securities Act of 1933, as amended, because it was a transaction not involving a public offering.
On July 15, 2013, we entered into an exclusive partnership with Dean Ornish, M.D., to operate and license his
Lifestyle Management Programs. In partial consideration for this exclusive partnership, we issued 45,362 unregistered
shares of our common stock to Dean Ornish, M.D., and Ed McCall. The number of shares of our common stock issued in
this transaction was calculated based on the average closing trading price per share of our common stock on NASDAQ
over the 30 trading days immediately prior to the effective date of this transaction. The issuance of the shares was exempt
from registration under Section 4(a)(2) of the Securities Act of 1933, as amended, because it was a transaction not
involving a public offering.
Holders
At March 1, 2014, there were approximately 10,600 holders of our common stock, including 217 stockholders of
record.
22
Dividends
We have never declared or paid a cash dividend on our common stock. We intend to retain any earnings to
finance the growth and development of our business and do not expect to declare or pay any cash dividends in the
foreseeable future. Our Board will review our dividend policy from time to time and may declare dividends at its
discretion; however, our Fifth Amended Credit Agreement places restrictions on the payment of dividends. For further
discussion of the Fifth Amended Credit Agreement, see Item 7, "Management's Discussion and Analysis of Financial
Condition and Results of Operation - Liquidity and Capital Resources."
Securities Authorized for Issuance Under Equity Compensation Plans
See Part III, Item 12, "Security Ownership of Certain Beneficial Owners and Management and Related
Stockholder Matters", for information regarding securities authorized for issuance under our equity compensation plans,
which is incorporated by reference herein.
23
Item 6. Selected Financial Data
The following table represents selected financial data. The table should be read in conjunction with Item 7,
"Management's Discussion and Analysis of Financial Condition and Results of Operations" and Item 8, "Financial
Statements and Supplementary Data" of this Report.
(In thousands, except per
share data)
Year Ended
December 31,
2013
Year Ended
December 31,
2012
Year Ended
December 31,
2011
Year Ended
December 31,
2010
Year Ended
December 31,
2009
Operating Results:
Revenues
Cost of services (exclusive of
depreciation and
amortization included below)
Selling, general and
$
administrative expenses
Depreciation and amortization
Impairment loss
Restructuring and related
charges
Operating income (loss)
Gain on sale of investment
Interest expense
Legal settlement and related
$
costs
663,285 $
677,170 $
688,765 $
720,333 $
717,426
547,387
533,880
510,724
493,713
522,999
61,205
52,791
—
—
1,902 $
—
16,079
60,888
51,734
—
1,773
28,895 $
—
14,149
64,843
49,988
183,288
9,036
(129,114) $
—
13,193
72,830
52,756
—
10,258
90,776 $
(1,163)
14,164
71,535
49,289
—
—
73,603
(2,581)
15,717
—
—
—
—
39,956
Income (loss) before income
taxes
$
(14,177) $
14,746 $
(142,307) $
Income tax expense (benefit)
$
Net income (loss)
(5,636)
(8,541) $
6,722
8,024 $
15,386
(157,693) $
77,775 $
30,445
47,330 $
20,511
10,137
10,374
Basic income (loss) per share: $
(0.25) $
0.24 $
(4.68) $
1.39 $
0.31
Diluted income (loss) per
share: (1)
Weighted average common
shares and
equivalents:
Basic
Diluted (1)
Balance Sheet Data:
Cash and cash equivalents
Working capital (deficit)
Total assets
Long-term debt
Other long-term liabilities
Stockholders' equity
Other Operating Data:
Annualized revenue in
$
(0.25) $
0.24 $
(4.68) $
1.36 $
0.30
34,489
34,489
33,597
33,836
33,677
33,677
34,129
34,902
33,730
34,359
$
2,584 $
(5,194)
749,011
237,582
51,003
302,690
1,759 $
13,551
748,268
278,534
26,602
278,821
864 $
8,774
708,905
266,117
31,351
265,716
1,064 $
547
861,689
243,425
39,140
430,841
2,356
(44,296)
882,366
254,345
42,615
377,277
backlog
$
39,800 $
39,000 $
29,400 $
37,100 $
32,400
(1) The assumed exercise of stock-based compensation awards for the year ended December 31, 2013 and December
31, 2011 was not considered because the impact would be anti-dilutive.
24
Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations
Overview
Founded and incorporated in Delaware in 1981, Healthways, Inc. ("Healthways") provides specialized,
comprehensive solutions to help people improve their well-being, thereby improving their health and productivity and
reducing their health-related costs.
We believe well-being consists of five essential elements:
(cid:120) Purpose: Liking what you do each day and being motivated to achieve your goals
(cid:120) Social: Having supportive relationships and love in your life
(cid:120) Financial: Managing your economic life to reduce stress and increase security
(cid:120) Community: Liking where you live, feeling safe and having pride in your community
(cid:120) Physical: Having good health and enough energy to get things done daily
Our solutions provide highly specific and personalized interventions for each individual in a population,
irrespective of health status, age or payor. Through a simple, but powerful, data-driven process we identify the needs of
each individual and determine the right level of support. This allows us to deploy successful strategies to sustain
engagement, to use the best science to drive behavior change and ultimately deliver meaningful, measurable outcomes.
Our services are delivered using a range of methods desired by an individual including venue-based face-to-face
interactions; print; phone; mobile and remote devices with unique applications; on-line including social networks; and any
combination thereof to motivate and sustain healthy behaviors.
In North America, our customers include health plans, both commercial and Medicare Advantage, large self-
insured employers, including state and municipal government entities, and providers of healthcare, including integrated
healthcare systems, hospitals, and physician groups, in all 50 states and the District of Columbia. We also provide
services to commercial healthcare businesses and/or government entities in Brazil, Australia and France. All of our
interventions are developed with over 30 years of experience based in science and ongoing innovation. Our technology-
driven infrastructure is compatible with, and integrated into, our customer and other vendor systems. We operate
domestic and international well-being improvement call centers staffed with a wide range of licensed health
professionals. Our fitness center network encompasses approximately 15,000 U.S. locations. We also maintain an
extensive network of over 88,000 complementary, alternative and physical medicine practitioners, which offers convenient
access to the significant number of individuals who seek health services outside of the traditional healthcare system.
Our guiding philosophy and approach to market is predicated on the fundamental belief that healthier people cost
less and are more productive. As described more fully below, our programs are designed to improve individual and
organizational well-being by helping people adopt or maintain healthy behaviors, reduce health-related risk factors, and
optimize their care for identified health conditions.
First, our programs are designed to help people adopt or maintain healthy behaviors by:
(cid:120)(cid:3)
(cid:120)(cid:3)(cid:3)
fostering wellness and disease prevention through total population screening, well-being assessments
and supportive interventions; and
engaging people in our well-being improvement programs and networks, such as fitness, weight
management, stress management, financial and lifestyle management skills, chiropractic, and
complementary and alternative medicine.
Our prevention programs focus on education, physical fitness, nutrition, health coaching, and tools that support
behavior change. These programs improve the well-being status of member populations and reduce the short- and long-
term health-related costs for participants, including associated costs from the loss of employee productivity. Many of our
programs for lifestyle support, management and education are delivered through web-based portals and mobile
applications and may also offer a social networking enhancement opportunity. Our web-based tools include the Well-
Being Connect® portal and our educational capabilities include the Dave Ramsey Core™ Financial Wellness program.
We also utilize mobile applications such as wellbeingGO®, and our MeYou Health subsidiary unique mobile applications
include Well-Being Tracker™, Daily Challenge® and Walkadoo™.
25
Second, our programs are designed to help people reduce health-related risk factors by:
(cid:120)(cid:3) promoting personal change and improvement in the lifestyle behaviors that lead to poor health or chronic
conditions; and
(cid:120) providing educational materials and personal interactions with highly trained healthcare professionals to
create and sustain healthier behaviors for those individuals at risk or in the early stages of chronic conditions.
We engage our customers' covered populations through specific interactions that are sensitive to each individual's
health risks and needs. In many situations, we utilize predictive modeling capabilities to allow us to identify and stratify
those participants who are most at risk for an adverse health event. Our programs are designed to motivate people to
make positive lifestyle changes and accomplish individual goals, such as increasing physical activity for seniors through
the Healthways SilverSneakers fitness solution, overcoming nicotine addiction through the QuitNet on-line smoking
cessation community, or generating sustainable weight-loss through our Innergy solution.
Finally, our programs are designed to help people optimize care for identified health conditions by:
(cid:120)
(cid:120)
(cid:120)
(cid:120)
(cid:120)
(cid:120)
incorporating the latest, evidence-based clinical guidelines into interventions to optimize patient health
outcomes;
developing care support plans and motivating members to set attainable goals for themselves;
providing local market resources to address acute episodic interventions;
coordinating members' care as an extension of their healthcare providers;
providing software technology solutions and management consulting in support of well-being improvement
services; and
providing high-risk care management for members at risk for hospitalization due to complex conditions.
Our approach is to use proprietary, analytic models to identify individuals who are likely to incur future high costs,
including those who have specific gaps in care, and through evidence-based interventions drive adherence to proven
standards of care, medication regimens and physicians' plans of care to reduce disease progression and related medical
spending. Specific examples of interventions include our Care Transitions hospital readmissions avoidance program and
the Dr. Dean Ornish Program for Reversing Heart Disease.
We recognize that each individual in a given population plays a variety of roles in his or her pursuit of improved
well-being, often simultaneously. By providing the full spectrum of services to meet each individual's needs, we believe
our interventions can be delivered at scale and in a manner that reflects those unique needs over time. We believe that
real and sustainable behavior change generates measurable, long-term cost savings and improved individual and
business performance for our customers.
Forward-Looking Statements
Management's Discussion and Analysis of Financial Condition and Results of Operations contains forward-
looking statements, which are based upon current knowledge, assumptions, beliefs, estimates and expectations, involve a
number of risks and uncertainties, and are subject to the "safe harbor" provisions of the Private Securities Litigation
Reform Act of 1995. Forward-looking statements include all statements that are not historical statements of fact and
those regarding the intent, belief, or expectations of the Company, including, without limitation, all statements regarding
the Company's future earnings and results of operations, and can be identified by the use of words like "may," "believe,"
"will," "expect," "project," "estimate," "anticipate," "plan," or "continue" and similar expressions. Readers are cautioned
that any such forward-looking statements are not guarantees of future performance and involve significant risks and
uncertainties, and that actual results may vary from those in the forward-looking statements as a result of various factors,
including, but not limited to:
26
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
the effectiveness of management's strategies and decisions;
our ability to sign and implement new customer contracts for our solutions;
our ability to accurately forecast the costs required to successfully implement new contracts;
our ability to renew and/or maintain contracts with our customers under existing terms or restructure these
contracts on terms that would not have a material negative impact on our results of operations;
our ability to effectively compete against other entities, whose financial, research, staff, and marketing
resources may exceed our resources;
our ability to accurately forecast our revenues, margins, earnings and net income, as well as any potential
charges that we may incur as a result of changes in our business;
our ability to accurately forecast performance and the timing of revenue recognition under the terms of our
customer contracts ahead of data collection and reconciliation;
the costs and management distraction related to a proxy contest;
the impact of PPACA on our operations and/or the demand for our services;
our ability to anticipate change and respond to emerging trends in the domestic and international markets for
healthcare and the impact of the same on demand for our services;
the risks associated with deriving a significant concentration of our revenues from a limited number of
customers;
the risks associated with foreign currency exchange rate fluctuations and our ability to hedge against such
fluctuations;
our ability to achieve and reach mutual agreement with customers with respect to the contractually required
performance metrics, cost savings and clinical outcomes improvements, or to achieve such metrics, savings
and improvements within the timeframes contemplated by us;
our ability to achieve estimated annualized revenue in backlog in the manner and within the timeframe we
expect, which is based on certain estimates regarding the implementation of our services;
our ability and/or the ability of our customers to enroll participants and to accurately forecast their level of
enrollment and participation in our programs in a manner and within the timeframe anticipated by us;
the ability of our customers to provide timely and accurate data that is essential to the operation and
measurement of our performance under the terms of our contracts;
our ability to favorably resolve contract billing and interpretation issues with our customers;
our ability to service our debt (including the Cash Convertible Notes and CareFirst Convertible Note), make
principal and interest payments as those payments become due, and remain in compliance with our debt
covenants;
the risks associated with changes in macroeconomic conditions, which may reduce the demand and/or the
timing of purchases for our services from customers or potential customers, reduce the number of covered
lives of our existing customers, or restrict our ability to obtain additional financing;
counterparty risk associated with the Cash Convertible Notes Hedges, interest rate swap agreements, and
foreign currency exchange contracts;
the risks associated with valuation of the Cash Convertible Notes Hedges and the Cash Conversion
Derivative, which may result in volatility to our consolidated statements of comprehensive income (loss) if
these transactions do not completely offset;
27
(cid:120)(cid:3)
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(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
(cid:120)(cid:3)
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our ability to integrate new or acquired businesses, services (including outsourced services), or technologies
into our business and to accurately forecast the related costs;
our ability to anticipate and respond to strategic changes, opportunities, and emerging trends in our industry
and/or business and to accurately forecast the related impact on our revenues and earnings;
the impact of any impairment of our goodwill or other intangible assets;
our ability to develop new products and deliver and report outcomes on those products;
our ability to implement our integrated data and technology solutions platform within the required timeframe
and expected cost estimates and to develop and enhance this platform and/or other technologies to meet
evolving customer and market needs;
our ability to obtain adequate financing to provide the capital that may be necessary to support our
operations and to support or guarantee our performance under new contracts;
unusual and unforeseen patterns of healthcare utilization by individuals with diseases or conditions for which
we provide services;
the ability of our customers to maintain the number of covered lives enrolled in the plans during the terms of
our agreements;
the risks associated with data privacy or security breaches, computer hacking, network penetration and other
illegal intrusions;
the impact of PPACA on our operations and/or the demand for our services;
the impact of any new or proposed legislation, regulations and interpretations relating to the Medicare
Prescription Drug, Improvement, and Modernization Act of 2003 and any legislative or regulatory changes
with respect to Medicare Advantage;
the impact of future state, federal, and international legislation and regulations applicable to our business,
including PPACA, on our ability to deliver our services and on the financial health of our customers and their
willingness to purchase our services;
current geopolitical turmoil, the continuing threat of domestic or international terrorism, and the potential
emergence of a health pandemic;
the impact of legal proceedings involving us and/or our subsidiaries; and
other risks detailed in this Report, including those set forth in Item 1A. "Risk Factors."
(cid:3)
(cid:3)(cid:3)
We undertake no obligation to update or revise any such forward-looking statements.
Critical Accounting Policies
We describe our accounting policies in Note 1 to the consolidated financial statements. We prepare the
consolidated financial statements in conformity with generally accepted accounting principles in the United States ("U.S.
GAAP"), which requires us to make estimates and judgments that affect the reported amounts of assets and liabilities and
related disclosures at the date of the financial statements and the reported amounts of revenues and expenses during the
reporting period. Actual results may differ from those estimates.
We believe the following accounting policies are the most critical in understanding the estimates and judgments
that are involved in preparing our financial statements and the uncertainties that could impact our results of operations,
financial condition and cash flows.
28
Revenue Recognition
Our fees are generally billed on a PMPM basis or upon member participation. For PMPM fees, we generally
determine our contract fees by multiplying the contractually negotiated PMPM rate by the number of members covered by
our services during the month. We typically set PMPM rates during contract negotiations with customers based on the
value we expect our programs to create and a sharing of that value between the customer and the Company. In addition,
some of our services, such as the Healthways SilverSneakers fitness solution, include fees that are based upon member
participation.
Our contracts with health plans and integrated healthcare systems generally range from three to five years with a
number of comprehensive strategic agreements extending up to ten years in length. Contracts with self-insured
employers typically have two to four-year terms. Some of our contracts allow the customer to terminate early.
Our performance-based contracts place a portion of our fees at risk based on achieving certain performance
metrics, cost savings, and/or clinical outcomes improvements. Approximately 4% of revenues recorded during the year
ended December 31, 2013 were performance-based of which 3% were subject to final reconciliation as of December 31,
2013.
We recognize revenue as follows: (1) we recognize the fixed portion of PMPM fees and fees for service as
revenue during the period in which we perform our services; and (2) we recognize performance-based revenue based on
the most recent assessment of our performance, which represents the amount that the customer would legally be
obligated to pay if the contract were terminated as of the latest balance sheet date.
We generally bill our customers each month for the entire amount of the fees contractually due for the prior
month's enrollment, which typically includes the amount, if any, that is performance-based and may be subject to refund
should we not meet performance targets. Fees for service are typically billed in the month after the services are
provided. Deferred revenues arise from contracts that permit upfront billing and collection of fees covering the entire
contractual service period, generally 12 months. A limited number of our contracts provide for certain performance-based
fees that we cannot bill until we reconcile them with the customer.
We generally assess our level of performance for our contracts based on medical claims and other data that the
customer is contractually required to supply, interim assessments of achievement against performance targets, or metrics
available from our operating platforms. A minimum of four to nine months' data is typically required for us to measure
performance. In assessing our performance, we may include estimates such as medical claims incurred but not reported.
In addition, we may also provide contractual allowances for billing adjustments (such as data reconciliation differences) as
appropriate.
If data is insufficient or incomplete to measure performance, or interim performance measures indicate that we
are not meeting performance targets, we do not recognize performance-based fees subject to refund as revenues but
instead record them in a current liability account entitled "contract billings in excess of earned revenue." Only in the event
we do not meet performance levels by the end of the measurement period, typically one year, are we contractually
obligated to refund some or all of the performance-based fees. We would only reverse revenues that we had already
recognized if performance to date in the measurement period, previously above targeted levels, subsequently dropped
below targeted levels. Historically, any such adjustments have been immaterial to our financial condition and results of
operations.
During the settlement process under a contract, which generally occurs six to eight months after the end of a
contract year, we settle any performance-based fees and reconcile healthcare claims and clinical data. As of December
31, 2013, cumulative performance-based revenues that have not yet been settled with our customers but that have been
recognized in the current and prior years totaled approximately $24.2 million, all of which were based on actual data. Data
reconciliation differences, for which we provide contractual allowances until we reach agreement with respect to identified
issues, can arise between the customer and us due to customer data deficiencies, omissions, and/or data discrepancies.
Performance-related adjustments (including any amounts recorded as revenue that were ultimately refunded),
changes in estimates, or data reconciliation differences may cause us to recognize or reverse revenue in a current fiscal
year that pertains to services provided during a prior fiscal year. During 2013, 2012 and 2011, we recognized a net
increase in revenue of $8.2 million, $9.2 million, and $2.9 million, respectively, that related to services provided prior to
each respective year.
29
Impairment of Intangible Assets and Goodwill
We review goodwill for impairment at the reporting unit level (operating segment or one level below an operating
segment) on an annual basis or more frequently whenever events or circumstances indicate that the carrying value may
not be recoverable. We may elect to perform a qualitative assessment to determine whether it is more likely than not that
the fair value of a reporting unit is less than its carrying value. If we conclude during the qualitative assessment that this is
the case or if we elect not to perform a qualitative assessment, we perform a quantitative review as described below.
During a quantitative review of goodwill, we estimate the fair value of each reporting unit using a combination of a
discounted cash flow model and a market-based approach, and we reconcile the aggregate fair value of our reporting
units to our consolidated market capitalization. Estimating fair value requires significant judgments, including
management's estimate of future cash flows, which is dependent on internal forecasts, estimation of the long-term growth
rate for our business, the useful life over which cash flows will occur, and determination of our weighted average cost of
capital, as well as relevant comparable company earnings multiples for the market-based approach. Changes in these
estimates and assumptions could materially affect the estimate of fair value and potential goodwill impairment for each
reporting unit.
If we determine that the carrying value of goodwill is impaired based upon an impairment review, we calculate any
impairment using a fair-value-based goodwill impairment test as required by U.S. GAAP. The fair value of a reporting unit
is the price that would be received upon a sale of the unit as a whole in an orderly transaction between market
participants at the measurement date.
Except for a trade name that has an indefinite life and is not subject to amortization, we amortize identifiable
intangible assets, such as acquired technologies and customer contracts, over their estimated useful lives using the
straight-line method. We assess the potential impairment of intangible assets subject to amortization whenever events or
changes in circumstances indicate that the carrying values may not be recoverable. If we determine that the carrying
value of other identifiable intangible assets may not be recoverable, we calculate any impairment using an estimate of the
asset's fair value based on the estimated price that would be received to sell the asset in an orderly transaction between
market participants.
We review intangible assets not subject to amortization, which consist of a trade name, on an annual basis or
more frequently whenever events or circumstances indicate that the assets might be impaired. We estimate the fair value
of the trade name using a present value technique, which requires management's estimate of future revenues attributable
to this trade name, estimation of the long-term growth rate for these revenues, and determination of our weighted average
cost of capital. Changes in these estimates and assumptions could materially affect the estimate of fair value for the trade
name.
Future events could cause us to conclude that impairment indicators exist and that goodwill and/or other
intangible assets are impaired. Any resulting impairment loss could have a material adverse impact on our financial
condition and results of operations.
Income Taxes
The objectives of accounting for income taxes are to recognize the amount of taxes payable or refundable for the
current year and deferred tax liabilities and assets for the future tax consequences of events that have been recognized in
an entity's financial statements or tax returns. Accounting for income taxes requires significant judgment in determining
income tax provisions, including determination of deferred tax assets, deferred tax liabilities, and any valuation allowances
that might be required against deferred tax assets, and in evaluating tax positions.
30
We recognize the tax benefit from an uncertain tax position only if it is more likely than not that the tax position will
be sustained on examination by the taxing authorities, based on the technical merits of the position. The tax benefits
recognized in the financial statements from such a position should be measured based on the largest benefit that has a
greater than 50% likelihood of being realized upon ultimate settlement. U.S. GAAP also provides guidance on
derecognition of income tax assets and liabilities, classification of current and deferred income tax assets and liabilities,
accounting for interest and penalties associated with tax positions, and income tax disclosures. Judgment is required in
assessing the future tax consequences of events that have been recognized in our financial statements or tax returns.
Variations in the actual outcome of these future tax consequences could materially impact our consolidated financial
position, results of operations, and cash flows.
Share-Based Compensation
We measure and recognize compensation expense for all share-based payment awards over the required vesting
period based on estimated fair values at the date of grant. Determining the fair value of stock options at the grant date
requires judgment in developing assumptions, which involve a number of variables. These variables include, but are not
limited to, the expected stock price volatility over the term of the awards and expected stock option exercise behavior. In
addition, we also use judgment in estimating the number of share-based awards that are expected to be forfeited. These
assumptions and judgment are further described in Note 13 to the consolidated financial statements.
Results of Operations
The following table sets forth the components of the statements of operations for the fiscal years ended
December 31, 2013, 2012 and 2011 expressed as a percentage of revenues.
Revenues
Cost of services (exclusive of depreciation and amortization
included below)
Selling, general and administrative expenses
Depreciation and amortization
Impairment loss
Restructuring and related charges
Operating income (loss) (1)
Interest expense
Income (loss) before income taxes (1)
Income tax expense (benefit)
Net income (loss)
(1) Figures may not add due to rounding.
Revenues
Year Ended
December 31,
2013
2012
2011
100.0%
100.0%
100.0%
82.5%
9.2%
8.0%
—
—
0.3%
78.8%
9.0%
7.6%
—
0.3%
4.3%
74.2%
9.4%
7.3%
26.6%
1.3%
(18.7)%
2.4%
2.1%
1.9%
(2.1)%
(0.8)%
(1.3)%
2.2%
1.0%
(20.7)%
2.2%
1.2%
(22.9)%
Revenues for fiscal 2013 decreased $13.9 million, or 2.1%, over fiscal 2012, primarily due to contract
terminations, including our contract with CIGNA in February 2013 as well as one other health plan contract (the "two
terminated contracts"). These decreases were somewhat offset by the following:
•
•
the commencement of contracts with new customers; and
increased participation and/or increased membership in customers' existing programs.
31
Revenues for fiscal 2012 decreased $11.6 million, or 1.7%, over fiscal 2011, primarily due to decreases in
revenue from the wind-down of our contract with CIGNA in advance of the contract's expiration in February 2013, as well
as certain other contract or program terminations with three smaller health plan customers. These decreases were
somewhat offset by the following:
•
•
•
the commencement of contracts with new customers;
an increase in participation in our fitness solutions, as well as in the number of members eligible to participate in
such solutions; and
an increase in performance-based revenues due to our ability to measure and achieve performance targets on
certain contracts during the year ended December 31, 2012.
Cost of Services
Cost of services (excluding depreciation and amortization) as a percentage of revenues for fiscal 2013 increased
to 82.5% compared to 78.8% for fiscal 2012, primarily due to the following:
•
•
•
•
the impact of the two terminated contracts, which carried a lower than average cost of services as a percentage of
revenues, as well as the impact of certain costs that could not be reduced in the same proportion and/or timeframe
as the overall decrease in revenues; and
an increase in support costs primarily related to both our Embrace platform and program enrollment partially offset
by recoupment of fees related to certain supplier service level agreements.
These increases in cost of services for fiscal 2013 were slightly offset by the following decreases:
continued economies of scale gained in our fitness solutions; and
a reduction in healthcare benefit costs related to a decrease in claims for fiscal 2013 compared to fiscal 2012.
Cost of services (excluding depreciation and amortization) as a percentage of revenues for fiscal 2012 increased
to 78.8% compared to 74.2% for fiscal 2011, primarily due to the following:
•
•
•
the wind-down of our contract with CIGNA and certain other contract or program terminations with three smaller
health plan customers to whom we provided traditional disease management services, all of which carried a lower
than average cost of services as a percentage of revenues;
increased costs related to the implementation of a significant number of new contracts and the launch of new
business in the evolving health systems market; and
an expanded and extended contract during the year ended December 31, 2012 which moved from a cost-plus
model to a volume-based model in which revenues are expected to ramp over time, while the underlying cost
structure remained consistent with the year ended December 31, 2011.
These increases in cost of services for fiscal 2012 were partially offset by decreases in cost of services (excluding
depreciation and amortization) as a percentage of revenues due to the following:
•
•
•
an increase in performance-based revenues wherein a significant portion of the related costs were incurred and
recognized in a prior period;
costs associated with implementing a new and innovative contract in 2011 for which we weren't able to recognize
revenue until 2012; and
efficiencies gained in our fitness solutions through certain cost management initiatives.
32
Selling, General and Administrative Expenses
Selling, general and administrative expenses as a percentage of revenues remained relatively consistent at 9.2%
for fiscal 2013 compared to 9.0% for fiscal 2012.
Selling, general and administrative expenses as a percentage of revenues decreased to 9.0% for fiscal 2012
compared to 9.4% for fiscal 2011, primarily due to certain cost reductions from a restructuring of the Company in 2011
that was largely completed during the fourth quarter of 2011.
Depreciation and Amortization
Depreciation and amortization expense increased 2.0% for fiscal 2013 compared to fiscal 2012, primarily due to
increased depreciation expense related to our Embrace platform.
Depreciation and amortization expense increased 3.5% for fiscal 2012 compared to fiscal 2011, primarily due to
increased depreciation expense related to our Embrace platform, partially offset by decreased amortization expense due
to certain intangible assets becoming fully amortized during 2011.
Restructuring and Related Charges and Impairment Loss
During fiscal 2012, we incurred net charges of $1.8 million related to a restructuring of the Company in the fourth
quarter of 2012, which primarily consisted of termination benefits related to capacity realignment.
During fiscal 2011, we incurred net charges of $9.0 million related to a restructuring of the Company in the fourth
quarter of 2011, which primarily consisted of termination benefits and costs associated with capacity reductions following
CIGNA's decision to wind down its contract beginning in 2012. Also during fiscal 2011, we incurred charges of $183.3
million primarily related to an impairment of goodwill during the fourth quarter of 2011.
Interest Expense
Interest expense for fiscal 2013 increased $1.9 million compared to fiscal 2012, primarily due to amortization of
the debt discount related to the Cash Convertible Notes. This increase was somewhat offset by a decrease in interest
expense related to the write-off in 2012 of previously deferred loan costs as a result of entering into the Fifth Amended
Credit Agreement.
Interest expense for fiscal 2012 increased $1.0 million compared to fiscal 2011, primarily due to the write-off of
previously deferred loan costs as a result of entering into the Fifth Amended Credit Agreement in June 2012.
Income Tax Expense
Our effective tax benefit rate for 2013 was 39.8%, which included a favorable $1.1 million reduction to an
unrecognized tax position due to the expiration of the applicable statutes of limitations for the 2009 tax year.
Our effective tax rate increased to 45.6% for fiscal 2012 compared to fiscal 2011, primarily due to routine
reconciliations of estimated amounts and the relatively small base of pretax income for 2012 in relation to certain
unrecognized tax benefits and non-deductible expenses.
In 2011 we had positive income tax expense of $15.4 million despite a pre-tax loss of $142.3 million primarily due
to an impairment loss of $183.3 million, the majority of which was not deductible for tax purposes.
33
Liquidity and Capital Resources
Operating activities for fiscal 2013 provided cash of $71.5 million compared to $40.7 million for fiscal 2012. The
increase in operating cash flow resulted primarily from the following:
•
•
•
a decrease in days sales outstanding in accounts receivable from 57 days at December 31, 2012 to 49 days at
December 31, 2013;
the timing of several significant vendor payments; and
severance payments made in 2012, which did not recur in 2013, as a result of a restructuring of the Company that
was completed during the fourth quarter of 2011.
Investing activities during fiscal 2013 used $49.9 million in cash, which primarily consisted of capital expenditures
associated with our Embrace platform.
Financing activities during fiscal 2013 used $19.9 million in cash primarily related to net payments under the Fifth
Amended Credit Agreement and payments for the Cash Convertible Notes Hedges, mostly offset by proceeds from the
Cash Convertible Notes, the CareFirst Convertible Note, the sale of warrants, and exercises of stock options.
Credit Facility
On June 8, 2012, we entered into the Fifth Amended Credit Agreement. The Fifth Amended Credit Agreement
provides us with a $200.0 million revolving credit facility that expires on June 8, 2017 and includes a swingline sub facility
of $20.0 million and a $75.0 million sub facility for letters of credit. The Fifth Amended Credit Agreement also provides a
$200.0 million term loan facility that matures on June 8, 2017, $110.0 million of which remained outstanding at December
31, 2013, and an uncommitted incremental accordion facility of $200.0 million.
Borrowings under the Fifth Amended Credit Agreement generally bear interest at variable rates based on a
margin or spread in excess of either (1) the one-month, two-month, three-month or six-month rate (or with the approval of
affected lenders, nine-month or twelve-month rate) for Eurodollar deposits ( "LIBOR") or (2) the greatest of (a) the
SunTrust Bank prime lending rate, (b) the federal funds rate plus 0.50%, and (c) one-month LIBOR plus 1.00% (the "Base
Rate"), as selected by the Company. The LIBOR margin varies between 1.75% and 3.00%, and the Base Rate margin
varies between 0.75% and 2.00%, depending on our leverage ratio. The Fifth Amended Credit Agreement also provides
for an annual fee ranging between 0.30% and 0.50% of the unused commitments under the revolving credit
facility. Extensions of credit under the Fifth Amended Credit Agreement are secured by guarantees from all of the
Company's active domestic subsidiaries and by security interests in substantially all of the Company's and such
subsidiaries' assets.
34
On February 5, 2013, we entered into an amendment to the Fifth Amended Credit Agreement, which included,
among other things, a temporary increase in the LIBOR and Base Rate margins of 0.25%. The increased margins were
effective through December 31, 2013 and applied only when our total funded debt to EBITDA ratio was greater than or
equal to 3.50 to 1.00. On July 1, 2013, we entered into an additional amendment to the Fifth Amended Credit Agreement,
which provided for, among other things, the amendment of certain negative covenants to permit the issuance of and
payments related to the Cash Convertible Notes, Cash Convertible Notes Hedges and warrants described below as well
as increases in the maximum required levels of total funded debt to EBITDA beginning with the quarter ended September
30, 2013. As of December 31, 2013, availability under the revolving credit facility totaled $38.7 million as calculated under
the most restrictive covenant.
We are required to repay outstanding revolving loans under the revolving credit facility in full on June 8, 2017. We
are required to repay term loans in quarterly principal installments aggregating (1) 1.250% of the original aggregate
principal amount of the term loans during each of the eight quarters beginning with the quarter ended September 30,
2012, (2) 1.875% of the original aggregate principal amount of the term loans during each of the next four quarters
beginning with the quarter ending September 30, 2014, and (3) 2.500% of the original aggregate principal amount of the
term loans during each of the remaining quarters prior to maturity on June 8, 2017, at which time the entire unpaid
principal balance of the term loans is due and payable.
The Fifth Amended Credit Agreement contains financial covenants that require us to maintain specified ratios or
levels at December 31, 2013 of (1) a maximum total funded debt to EBITDA of 4.75 and (2) a minimum total fixed charge
coverage of 1.50. As of December 31, 2013, our total funded debt to EBITDA ratio was 4.13, and our total fixed charge
coverage ratio was 1.82, each as defined in the Fifth Amended Credit Agreement. We were in compliance with all of the
financial covenant requirements of the Fifth Amended Credit Agreement as of December 31, 2013.
The Fifth Amended Credit Agreement contains various other affirmative and negative covenants that are typical
for financings of this type. Among other things, the Fifth Amended Credit Agreement limits repurchases of our common
stock and the amount of dividends that we can pay to holders of our common stock. A breach of any of these covenants
could result in a default under the Fifth Amended Credit Agreement, in which all amounts outstanding under the Fifth
Amended Credit Agreement may become immediately due and payable, and all commitments under the Fifth Amended
Credit Agreement to extend further credit may be terminated. In addition, a payment default, including an acceleration
following an event of default, under the Fifth Amended Credit Agreement or under our indenture for the Cash Convertible
Notes, could each trigger an event of default under the other debt instrument, which could result in the principal of and the
accrued and unpaid interest on such debt becoming due and payable.
In order to reduce our exposure to interest rate fluctuations on our floating rate debt commitments, we maintain
interest rate swap agreements that effectively modify our exposure to interest rate risk by converting a portion of our
floating rate debt to fixed obligations, thus reducing the impact of interest rate changes on future interest expense. Under
these agreements, we receive a variable rate of interest based on LIBOR, and we pay a fixed rate of interest with interest
rates ranging from 0.690% to 1.480% plus a spread (see Note 7 to the consolidated financial statements). We maintain
interest rate swap agreements with current notional amounts of $145.0 million and termination dates ranging
from November 2015 to December 2016. Of this amount, $95.0 million was effective at December 31, 2013, and $50.0
million will become effective in December 2015, as older interest rate swap agreements expire. We have designated
these interest rate swap agreements as qualifying cash flow hedges. We currently meet the hedge accounting criteria
under U.S. GAAP in accounting for these interest rate swap agreements.
Cash Convertible Senior Notes
On July 16, 2013, we completed a private placement of $150.0 million aggregate principal amount of Cash
Convertible Notes due 2018, which bear interest at a rate of 1.50% per year, payable semiannually in arrears on January
1 and July 1 of each year, beginning on January 1, 2014. The Cash Convertible Notes will mature on July 1, 2018, unless
earlier repurchased or converted into cash in accordance with their terms prior to such date. The Cash Convertible Notes
are convertible into cash based on the conversion rate set forth below and are not convertible into our common stock or
any other securities under any circumstances. The initial cash conversion rate is approximately 51.38 shares of our
common stock per $1,000 principal amount of Cash Convertible Notes (equivalent to an initial conversion price of
approximately $19.46 per share of common stock). The Cash Convertible Notes are our senior unsecured obligations and
rank senior in right of payment to any of our indebtedness that is expressly subordinated in right of payment to the Cash
Convertible Notes.
35
In connection with the issuance of the Cash Convertible Notes, we entered into Cash Convertible Notes Hedges,
which are cash-settled and are intended to reduce our exposure to potential cash payments that we would be required to
make if holders elect to convert the Cash Convertible Notes at a time when our stock price exceeds the conversion price.
The Cash Convertible Notes Hedges, which are recorded and carried at fair value as a derivative asset, are intended to
offset the gain (or loss) associated with changes to the valuation of the Cash Conversion Derivative. We also entered into
separate privately negotiated warrant transactions (the "Warrants") initially relating, in the aggregate, to a notional number
of shares of our common stock underlying the Cash Convertible Notes Hedges. The warrant transactions could have a
dilutive effect to the extent that the market price per share of our common stock (as measured under the terms of the
warrant transactions) exceeds the applicable strike price of the Warrants. The initial strike price of the Warrants is
approximately $25.95 per share, which effectively increases the conversion price of the Cash Convertible Notes to a 60%
premium to our stock price on July 1, 2013.
The net proceeds from the sale of the Cash Convertible Notes were approximately $145.3 million, after deducting
the initial purchasers' discounts and commissions and the placement expenses. We used $21.6 million of the net
proceeds from the sale of the Cash Convertible Notes to pay the cost of the Cash Convertible Notes Hedges (after such
cost was partially offset by the proceeds to the Company from the sale of the Warrants), and we used the remainder of
the net proceeds from the sale of the Cash Convertible Notes to reduce the outstanding indebtedness under the Fifth
Amended Credit Agreement.
Aside from the initial premium paid, we will not be required to make any cash payments under the Cash
Convertible Notes Hedges and could be entitled to receive an amount of cash from the option counterparties generally
equal to the amount by which the market price per share of common stock exceeds the strike price of the Cash
Convertible Note Hedges during the relevant valuation period. The strike price under the Cash Convertible Notes Hedges
is initially equal to the conversion price of the Cash Convertible Notes. Additionally, if the market price per share of our
common stock exceeds the strike price of the Warrants on any warrant exercise date we will be obligated to issue to the
option counterparties a number of shares based on the amount by which the then-current market price per share of our
common stock exceeds the then-effective strike price of each Warrant. We will not receive any additional proceeds if the
Warrants are exercised.
CareFirst Convertible Note
On October 1, 2013, we entered into an Investment Agreement with CareFirst, which is in addition to certain
existing commercial agreements between us and CareFirst relating to, among other things, disease management and
care coordination services (the "Commercial Agreements"). Pursuant to the Investment Agreement, we issued the
CareFirst Convertible Note in the aggregate original principal amount of $20 million to CareFirst for a purchase price of
$20 million. The CareFirst Convertible Note bears interest at a rate of 4.75% per year, payable quarterly in arrears on
March 31, June 30, September 30 and December 31 of each calendar year, beginning on December 31, 2013. The
CareFirst Convertible Note may be prepaid only under limited circumstances and upon the terms and conditions specified
therein. If the CareFirst Convertible Note has not been fully converted or redeemed in accordance with its terms, it will
mature on October 1, 2019. The CareFirst Convertible Note is subordinate in right of payment to the prior payment in full
of (a) all indebtedness of the Company under the Fifth Amended Credit Agreement, and (b) any other senior debt of the
Company, which currently includes only the Cash Convertible Notes.
We believe that cash flows from operating activities, our available cash, and our anticipated available credit under
the Fifth Amended Credit Agreement will continue to enable us to meet our contractual obligations and fund our current
operations for the foreseeable future. We cannot assure you that we would always be able to secure additional financing
if needed and, if such funds were available, whether the terms or conditions would be acceptable to us.
If contract development accelerates or acquisition opportunities arise, we may need to issue additional debt or
equity securities to provide the funding for these increased growth opportunities. We may also issue debt or equity
securities in connection with future acquisitions or strategic alliances. We cannot assure you that we would be able to
issue additional debt or equity securities on terms that would be acceptable to us.
Any material commitments for capital expenditures are included in the "Contractual Obligations" table below.
36
Contractual Obligations
The following schedule summarizes our contractual cash obligations as of December 31, 2013:
Payments Due By Year Ended December 31,
(In thousands)
Deferred compensation plan payments (1)
Long-term debt and related interest (2)
Operating lease obligations
Capital lease obligations (3)
Purchase obligations
Outsourcing obligations (4)
Other contractual cash obligations (5)
Total contractual cash obligations
$
$
2018
Total
2014
8,818
1,615 $
313,202
20,938
89,910
13,198
1,265
1,199
3,152
3,152
142,216
23,017
15,960
104,119
79,079 $ 158,150 $ 297,392 $ 128,061 $ 662,682
2017 - 2019 and
After
5,538 $
20,736
33,262
—
—
43,025
25,500
2015 -
2016
1,142 $
51,667
22,545
66
—
40,020
42,710
523 $
219,861
20,905
—
—
36,154
19,949
(1) Consists of payments under a non-qualified deferred compensation plan and performance cash awards.
(2) Consists of scheduled principal payments, repayment of outstanding revolving loans, and estimated interest payments
on outstanding borrowings under the Fifth Amended Credit Agreement. Also includes payments in respect of the Cash
Convertible Notes and CareFirst Convertible Note and payments of cash interest thereon. Total estimated interest
payments are $8.4 million for 2014, $14.2 million for 2015 and 2016 combined, $6.2 million for 2017 and 2018 combined,
and $0.7 million for 2019 and after.
(3) Consists of scheduled principal payments and estimated interest payments on capital lease obligations. Estimated
interest payments are immaterial.
(4) Outsourcing obligations primarily include a ten-year applications and technology services outsourcing agreement with
HP Enterprise Services, LLC entered into in May 2011 that contains minimum fee requirements. Total payments over the
remaining term, including an estimate for future contractual cost of living adjustments, must equal or exceed a minimum
level of approximately $142.2 million; however, based on initial required service and equipment level assumptions, we
estimate that the remaining payments will be approximately $297.6 million. The agreement allows us to terminate all or a
portion of the services after the first two years provided we pay certain termination fees, which could be material to the
Company.
(5) Other contractual cash obligations include a 25-year strategic relationship agreement with Gallup that we entered into
in January 2008 and a 5-year global joint venture agreement with Gallup that we entered into in October 2012. We have
minimum remaining contractual cash obligations of $42.0 million related to these agreements, $7.5 million of which will
occur during each of 2014 and 2015, $6.0 million which will occur in each of 2016 and 2017 and the remaining $15.0
million of which will occur ratably over the following 15 years. The majority of the remaining other contractual cash
obligations consists of royalty and license fees related to certain programs or product offerings.
Off-Balance Sheet Arrangements
We do not have any off-balance sheet arrangements as of December 31, 2013.
37
Recently Issued Accounting Standards
In July 2012, the FASB issued Accounting Standards Update ("ASU") No. 2012-02, "Intangibles—Goodwill and
Other (Topic 350)—Testing Indefinite-Lived Intangible Assets for Impairment." ASU No. 2012-02 permits an entity to
perform a qualitative assessment to determine whether it is more likely than not that the fair value of an indefinite-lived
intangible asset is less than its carrying value. If the entity concludes that this is the case, it must perform the currently
prescribed quantitative impairment test by comparing the fair value of the indefinite-lived intangible asset with its carrying
value. Otherwise, the quantitative impairment test is not required. ASU No. 2012-02 is effective for fiscal years beginning
after September 15, 2012, with earlier adoption permitted. We adopted this standard for the fiscal year beginning January
1, 2013. The adoption of this standard did not have a material impact on our consolidated results of operations, financial
position, cash flows, or notes to the consolidated financial statements.
In February 2013, the FASB issued ASU No. 2013-02, "Comprehensive Income (Topic 220)—Reporting of
Amounts Reclassified Out of Accumulated Other Comprehensive Income," which requires companies to provide
information about the amounts reclassified out of accumulated other comprehensive income ("AOCI") by component. In
addition, entities are required to present, either on the face of the statement where net income is presented or in the
accompanying notes, significant amounts reclassified out of AOCI by the respective line items of net income, but only if
the amount reclassified is required to be reclassified to net income in its entirety in the same reporting period. For
amounts that are not required to be reclassified in their entirety to net income, entities are required to cross-reference to
other disclosures that provide additional detail on those amounts. ASU No. 2013-02 is effective prospectively for reporting
periods beginning after December 15, 2012. We adopted this standard for the interim period beginning January 1,
2013. The adoption of this standard did not have a material impact on our consolidated results of operations, financial
position, cash flows, or notes to the consolidated financial statements.
tem 7A.
Quantitative and Qualitative Disclosures About Market Risk
Interest Rate Risk
We are subject to market risk related to interest rate changes, primarily as a result of the Fifth Amended Credit
Agreement. Borrowings under the Fifth Amended Credit Agreement generally bear interest at variable rates based on a
margin or spread in excess of either (1) one-month, two-month, three-month or six-month (or with the approval of affected
lenders, nine-month or twelve-month) LIBOR or (2) the greatest of (a) the SunTrust Bank prime lending rate, (b) the
federal funds rate plus 0.50%, and (c) the Base Rate (as previously defined), as selected by the Company. The LIBOR
margin varies between 1.75% and 3.00%, and the Base Rate margin varies between 0.75% and 2.00%, depending on our
leverage ratio. On February 5, 2013, we entered into an amendment to the Fifth Amended Credit Agreement, which
provided for, among other things, a temporary increase in the LIBOR and Base Rate margins of 0.25%. The increased
margins were effective through December 31, 2013 and applied only when our total funded debt to EBITDA ratio was
greater than or equal to 3.50 to 1.00.
In order to reduce our interest rate exposure under the Fifth Amended Credit Agreement, we have entered into
interest rate swap agreements effectively converting a portion of our floating rate debt to fixed obligations with interest
rates ranging from 0.690% to 1.480% plus a spread.
We estimate that a one-point interest rate change would have resulted in a change in interest expense of
approximately $0.7 million for the twelve months ended December 31, 2013.
Foreign Currency Exchange Rate Risk
As a result of our investment in international initiatives, we are also exposed to foreign currency exchange rate
risks. Because a significant portion of these risks is economically hedged with currency options and forwards contracts
and because our international initiatives are not yet material to our consolidated results of operations, a 10% change in
foreign currency exchange rates would not have had a material impact on our consolidated results of operations, financial
position, or cash flows for the twelve months ended December 31, 2013. We do not execute transactions or hold
derivative financial instruments for trading purposes.
38
Report of Independent Registered Public Accounting Firm
The Board of Directors and Stockholders of Healthways, Inc.
We have audited the accompanying consolidated balance sheets of Healthways, Inc. as of December 31, 2013 and 2012,
and the related consolidated statements of operations, comprehensive income (loss), changes in stockholders' equity and
cash flows for each of the three years in the period ended December 31, 2013. These financial statements are the
responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements
based on our audits.
We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United
States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the
financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used
and significant estimates made by management, as well as evaluating the overall financial statement presentation. We
believe that our audits provide a reasonable basis for our opinion.
In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated financial
position of Healthways, Inc. at December 31, 2013 and 2012, and the consolidated results of its operations and its cash
flows for each of the three years in the period ended December 31, 2013, in conformity with U.S. generally accepted
accounting principles.
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States),
Healthways Inc.'s internal control over financial reporting as of December 31, 2013, based on criteria established in Internal
Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (1992
framework) and our report dated March 14, 2014 expressed an unqualified opinion thereon.
/s/ Ernst & Young LLP
Nashville, Tennessee
March 14, 2014
39
Item 8. Financial Statements and Supplementary Data
HEALTHWAYS, INC.
CONSOLIDATED BALANCE SHEETS
(In thousands)
ASSETS
Current assets:
Cash and cash equivalents
Accounts receivable, net
Prepaid expenses
Other current assets
Income taxes receivable
Deferred tax asset
Total current assets
Property and equipment:
Leasehold improvements
Computer equipment and related software
Furniture and office equipment
Capital projects in process
Less accumulated depreciation
Other assets
Intangible assets, net
Goodwill, net
Total assets
See accompanying notes to the consolidated financial statements.
$
December 31,
2013
December 31,
2012
2,584 $
89,484
9,228
6,857
1,402
9,667
119,222
37,463
290,392
22,881
25,228
375,964
(217,766)
158,198
53,629
79,162
338,800
1,759
108,337
9,727
7,227
5,920
8,839
141,809
40,679
267,902
23,552
11,799
343,932
(187,438)
156,494
21,042
90,228
338,695
$
749,011 $
748,268
40
HEALTHWAYS, INC.
CONSOLIDATED BALANCE SHEETS
(In thousands, except share and per share data)
LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities:
Accounts payable
Accrued salaries and benefits
Accrued liabilities
Deferred revenue
Contract billings in excess of earned revenue
Current portion of long-term debt
Current portion of long-term liabilities
Total current liabilities
Long-term debt
Long-term deferred tax liability
Other long-term liabilities
Stockholders' equity:
Preferred stock $.001 par value, 5,000,000 shares authorized, none outstanding
Common stock $.001 par value, 120,000,000 shares authorized, 35,107,303 and
33,924,464 shares outstanding
Additional paid-in capital
Retained earnings
Treasury stock, at cost, 2,254,953 shares in treasury
Accumulated other comprehensive loss
Total stockholders' equity
$
December 31,
2013
December 31,
2012
33,125 $
20,157
32,065
4,496
17,411
14,340
2,822
124,416
237,582
33,320
51,003
26,343
24,909
39,234
5,643
14,793
11,801
5,535
128,258
278,534
36,053
26,602
—
—
35
283,244
48,000
(28,182)
(407)
302,690
34
251,357
56,541
(28,182)
(929)
278,821
Total liabilities and stockholders' equity
$
749,011 $
748,268
See accompanying notes to the consolidated financial statements.
41
HEALTHWAYS, INC.
CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except earnings per share data)
Revenues
Cost of services (exclusive of depreciation and amortization of $36,183,
$
$36,094, and $36,248, respectively, included below)
Selling, general and administrative expenses
Depreciation and amortization
Impairment loss
Restructuring and related charges
Operating income (loss)
Interest expense
Income (loss) before income taxes
Income tax expense (benefit)
Net income (loss)
Earnings (loss) per share:
Basic
Diluted(1)
Comprehensive income (loss)
Weighted average common shares and equivalents
Basic
Diluted (1)
See accompanying notes to the consolidated financial statements.
Year Ended December 31,
2012
677,170 $
2013
663,285 $
2011
688,765
547,387
61,205
52,791
—
—
533,880
60,888
51,734
—
1,773
510,724
64,843
49,988
183,288
9,036
1,902
16,079
28,895
14,149
(129,114)
13,193
(14,177)
(5,636)
14,746
6,722
(142,307)
15,386
$
(8,541) $
8,024 $ (157,693)
$
$
$
(0.25) $
0.24 $
(4.68)
(0.25) $
0.24 $
(4.68)
(8,019) $
8,884 $ (156,049)
34,489
34,489
33,597
33,836
33,677
33,677
(1) The assumed exercise of stock-based compensation awards for the years ended December 31, 2013 and December 31,
2011 was not considered because the impact would be anti-dilutive.
42
HEALTHWAYS, INC.
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
(In thousands)
Net income (loss)
Other comprehensive income (loss), net of tax
Net change in fair value of interest rate swaps, net of income taxes
$
Year Ended December 31,
2012
2013
2011
(8,541) $
8,024 $
(157,693)
of $972, $493, and $1,109, respectively
Foreign currency translation adjustment
Total other comprehensive income, net of tax
Comprehensive income (loss)
1,277
(755)
522
(8,019) $
780
80
860
8,884 $
1,714
(70)
1,644
(156,049)
$
See accompanying notes to the consolidated financial statements.
43
HEALTHWAYS, INC.
CONSOLIDATED STATEMENT OF CHANGES IN STOCKHOLDERS' EQUITY
(In thousands)
Preferred
Stock
Common
Stock
Additional
Paid-in
Capital
Retained
Earnings
34 $ 232,524 $ 206,210
— (157,693)
—
—
(2)
4,824
1
(4,494) $
—
— (23,688)
—
—
— $
—
—
—
Treasury
Stock
Other
Comprehensive
Income (Loss) Total
Balance, December 31, 2010
Comprehensive loss
Repurchases of common stock
Exercise of stock options
Tax effect of stock options and
$
restricted stock units
Share-based employee
compensation expense
Issuance of stock in conjunction
with Navvis acquisition
Balance, December 31, 2011
Comprehensive income
Exercise of stock options
Tax effect of stock options and
$
restricted stock units
Share-based employee
compensation expense
Issuance of stock in conjunction
with Ascentia acquisition
Balance, December 31, 2012
Comprehensive loss
Exercise of stock options
Tax effect of stock options and
$
restricted stock units
Share-based employee
compensation expense
Issuance of warrants
Issuance of stock in conjunction
with Ornish partnership
Other
Balance, December 31, 2013
$
—
—
(2,719)
—
—
9,246
—
—
—
—
—
— $
—
—
—
3,262
—
—
33 $ 247,137 $ 48,517 $ (28,182) $
—
—
—
1
—
2,834
8,024
—
—
—
(5,043)
—
—
6,371
—
—
—
—
—
— $
—
—
—
58
—
—
34 $ 251,357 $ 56,541 $ (28,182) $
—
—
—
1
—
12,747
(8,541)
—
—
—
(3,225)
—
—
7,116
15,150
—
—
—
—
—
—
—
—
—
—
35 $ 283,244 $ 48,000 $ (28,182) $
467
(368)
—
—
—
—
—
—
— $
(3,433) $ 430,841
1,644 (156,049)
(23,690)
4,825
—
—
—
(2,719)
—
9,246
—
3,262
(1,789) $ 265,716
8,884
2,835
860
—
—
(5,043)
—
6,371
—
58
(929) $ 278,821
(8,019)
522
12,748
—
—
(3,225)
—
—
7,116
15,150
—
—
467
(368)
(407) $ 302,690
See accompanying notes to the consolidated financial statements.
44
HEALTHWAYS, INC.
CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)
Cash flows from operating activities:
Net income (loss)
Adjustments to reconcile net income (loss) to net cash provided by
$
operating activities, net of business acquisitions:
Depreciation and amortization
Impairment loss
Amortization and write-off of deferred loan costs
Amortization of debt discount
Share-based employee compensation expense
Deferred income taxes
Excess tax benefits from share-based payment arrangements
Decrease (increase) in accounts receivable, net
(Increase) decrease in other current assets
Increase (decrease) in accounts payable
Decrease in accrued salaries and benefits
(Decrease) increase in other current liabilities
Other
Net cash flows provided by operating activities
Cash flows from investing activities:
Acquisition of property and equipment
Business acquisitions, net of cash acquired, and equity
investments
Other
Net cash flows used in investing activities
Cash flows from financing activities:
Proceeds from issuance of long-term debt
Payments of long-term debt
Repurchases of common stock
Excess tax benefits from share-based payment arrangements
Exercise of stock options
Deferred loan costs
Proceeds from cash convertible senior notes
Proceeds from convertible note
Proceeds from sale of warrants
Payments for cash convertible note hedge transactions
Change in outstanding checks and other
Net cash flows (used in) provided by financing activities
Effect of exchange rate changes on cash
Net increase (decrease) in cash and cash equivalents
Year Ended December 31,
2013
2012
2011
(8,541) $
8,024 $
(157,693)
52,791
—
1,685
3,140
7,116
(5,077)
(718)
19,099
(598)
9,224
(5,780)
(1,196)
383
71,528
51,734
—
2,284
—
6,371
(1,334)
(492)
(23,439)
2,984
(995)
(12,980)
13,637
(5,096)
40,698
49,988
183,288
1,894
—
9,246
(3,572)
(433)
(7,452)
6,960
1,466
(8,932)
2,676
(1,144)
76,292
(41,346)
(48,912)
(49,290)
(830)
(7,717)
(49,893)
(4,693)
(6,872)
(60,477)
(23,523)
(6,889)
(79,702)
352,850
(529,874)
—
718
12,748
(5,264)
150,000
20,000
15,150
(36,750)
526
(19,896)
(914)
825
755,550
(736,355)
—
492
2,835
(2,547)
—
—
—
—
582
20,557
117
895
439,621
(417,490)
(23,690)
433
4,825
—
—
—
—
—
(709)
2,990
220
(200)
Cash and cash equivalents, beginning of period
1,759
864
1,064
Cash and cash equivalents, end of period
2,584
1,759
864
Supplemental disclosure of cash flow information:
Cash paid during the period for interest
Cash paid during the period for income taxes
$
$
10,080 $
650 $
12,001 $
2,282 $
11,106
7,874
45
Noncash Activities:
Issuance of unregistered common stock associated with Navvis
acquisition
Issuance of unregistered common stock associated with Ascentia
acquisition
Issuance of unregistered common stock associated with Ornish
partnership
$
$
$
See accompanying notes to the consolidated financial statements.
— $
— $
467 $
— $
3,262
58 $
— $
—
—
46
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
Years Ended December 31, 2013, 2012, and 2011
1.
Summary of Significant Accounting Policies
Healthways, Inc. and its wholly-owned subsidiaries provide specialized, comprehensive solutions to help people
improve physical, emotional and social well-being, thereby reducing both direct healthcare costs and associated costs
from the loss of health-related employee productivity. In North America, our customers include health plans, employers,
integrated healthcare systems, hospitals, physicians, and government entities in all 50 states and the District of Columbia.
We also provide health improvement programs and services in Brazil, Australia, and France.
As used throughout these notes to the consolidated financial statements, unless the context otherwise indicates,
the terms "we," "us," "our," or the "Company" refer collectively to Healthways, Inc. and its wholly-owned subsidiaries.
a. Principles of Consolidation - The consolidated financial statements include the accounts of the Company and
its subsidiaries, all of which are wholly owned by the Company. We have eliminated all intercompany profits, transactions
and balances.
b. Cash and Cash Equivalents - Cash and cash equivalents primarily include cash, tax-exempt debt instruments,
commercial paper, and other short-term investments with original maturities of less than three months.
c. Accounts Receivable, net - Billed receivables primarily represent fees that are contractually due in the ordinary
course of providing our services, net of contractual adjustments and allowances for doubtful accounts. Unbilled
receivables primarily represent fees for services based on the estimated utilization of fitness facilities, which are generally
billed in the following month, and certain performance-based fees that are billed when performance metrics are met and
reconciled with the customer. Historically, we have experienced minimal instances of customer non-payment and
therefore consider our accounts receivable to be collectible, but we provide reserves, when appropriate, for doubtful
accounts and for billing adjustments (such as data reconciliation differences) on a specific identification basis.
d. Property and Equipment - Property and equipment is carried at cost and includes expenditures that increase
value or extend useful lives. We recognize depreciation using the straight-line method over useful lives of three to seven
years for computer software and hardware and four to seven years for furniture and other office equipment. Leasehold
improvements are depreciated over the shorter of the estimated life of the asset or the life of the lease, which ranges from
two to fifteen years. Depreciation expense for the years ended December 31, 2013, 2012, and 2011 was $40.1 million,
$39.1 million, and $36.6 million, respectively, including amortization of assets recorded under capital leases.
Net computer software at December 31, 2013 and 2012 was $99.1 million and $103.7 million,
respectively. Depreciation expense related to computer software for the years ended December 31, 2013, 2012, and
2011 was $26.5 million, $24.9 million, and $21.4 million, respectively.
e. Other Assets - Other assets consist primarily of cash convertible notes hedges, long-term investments, long-
term customer incentives, and deferred loan costs net of accumulated amortization.
f. Intangible Assets - Intangible assets subject to amortization include customer contracts, acquired technology,
patents, distributor and provider networks, a perpetual license, and other intangible assets which we amortize on a
straight-line basis over estimated useful lives ranging from two to 25 years. We assess the potential impairment of
intangible assets subject to amortization whenever events or changes in circumstances indicate that the carrying values
may not be recoverable.
Intangible assets not subject to amortization at December 31, 2013 and 2012 consist of a trade name of $29.0
million. We review intangible assets not subject to amortization on an annual basis or more frequently whenever events
or circumstances indicate that the assets might be impaired. See Note 4 for further information on intangible assets.
g. Goodwill - We recognize goodwill for the excess of the purchase price over the fair value of tangible and
identifiable intangible net assets of businesses that we acquire.
We review goodwill for impairment at the reporting unit level (operating segment or one level below an operating
segment) on an annual basis (during the fourth quarter of our fiscal year) or more frequently whenever events or
circumstances indicate that the carrying value may not be recoverable. We allocate goodwill to reporting units based on
the reporting unit expected to benefit from the combination.
47
We estimate the fair value of each reporting unit using a combination of a discounted cash flow model and a
market-based approach, and we reconcile the aggregate fair value of our reporting units to our consolidated market
capitalization.
h. Contract Billings in Excess of Earned Revenue - Contract billings in excess of earned revenue primarily
represent performance-based fees subject to refund that we have not recognized as revenues because either (1) data
from the customer is insufficient or incomplete to measure performance; or (2) interim performance measures indicate that
we are not currently meeting performance targets.
i. Income Taxes - We file a consolidated federal income tax return that includes all of our domestic wholly owned
subsidiaries. Generally accepted accounting principles in the United States ("U.S. GAAP") generally require that we
record deferred income taxes for the tax effect of differences between the book and tax bases of our assets and
liabilities. We recognize the tax benefit from an uncertain tax position only if it is more likely than not that the tax position
will be sustained on examination by the taxing authorities, based on the technical merits of the position. The tax benefits
recognized in the financial statements from such a position are measured based on the largest benefit that has a greater
than 50% likelihood of being realized upon ultimate settlement.
j. Revenue Recognition - Our fees are generally billed on a per member per month ("PMPM") basis or upon
member participation. For PMPM fees, we generally determine our contract fees by multiplying the contractually
negotiated PMPM rate by the number of members covered by our services during the month. We typically set PMPM
rates during contract negotiations with customers based on the value we expect our programs to create and a sharing of
that value between the customer and the Company. In addition, some of our services, such as the Healthways
SilverSneakers® fitness solution, include fees that are based upon member participation.
Our contracts with health plans and integrated healthcare systems generally range from three to five years with a
number of comprehensive strategic agreements extending to ten years in length. Contracts with self-insured employers
typically have two to four-year terms. Some of our contracts allow the customer to terminate early.
Some of our contracts place a portion of our fees at risk based on achieving certain performance metrics, cost
savings, and/or clinical outcomes improvements ("performance-based"). Approximately 4% of revenues recorded during
the year ended December 31, 2013 were performance-based of which 3% were subject to final reconciliation as of
December 31, 2013.
We recognize revenue as follows: (1) we recognize the fixed portion of PMPM fees and fees for service as
revenue during the period we perform our services; and (2) we recognize performance-based revenue based on the most
recent assessment of our performance, which represents the amount that the customer would legally be obligated to pay
if the contract were terminated as of the latest balance sheet date.
We generally bill our customers each month for the entire amount of the fees contractually due for the prior
month's enrollment, which typically includes the amount, if any, that is performance-based and may be subject to refund
should we not meet performance targets. Fees for participation are typically billed in the month after the services are
provided. Deferred revenues arise from contracts that permit upfront billing and collection of fees covering the entire
contractual service period, generally 12 months. A limited number of our contracts provide for certain performance-based
fees that cannot be billed until after they are reconciled with the customer.
We generally assess our level of performance for our contracts based on medical claims and other data that the
customer is contractually required to supply, interim assessments of achievement against performance targets, or metrics
available from our operating platforms. A minimum of four to nine months' data is typically required for us to measure
performance. In assessing our performance, we may include estimates such as medical claims incurred but not
reported. In addition, we may also provide contractual allowances for billing adjustments (such as data reconciliation
differences) as appropriate.
If data is insufficient or incomplete to measure performance, or interim performance measures indicate that we
are not meeting performance targets, we do not recognize performance-based fees subject to refund as revenues but
instead record them in a current liability account entitled "contract billings in excess of earned revenue." Only in the event
we do not meet performance levels by the end of the measurement period, typically one year, are we contractually
obligated to refund some or all of the performance-based fees. We would only reverse revenues that we had already
recognized if performance to date in the measurement period, previously above targeted levels, subsequently dropped
below targeted levels. Historically, any such adjustments have been immaterial to our financial condition and results of
operations.
48
During the settlement process under a contract, which generally occurs six to eight months after the end of a
contract year, we settle any performance-based fees and reconcile healthcare claims and clinical data. As of December
31, 2013, cumulative performance-based revenues that have not yet been settled with our customers but that have been
recognized in the current and prior years totaled approximately $24.2 million, all of which were based on actual
data. Data reconciliation differences, for which we provide contractual allowances until we reach agreement with respect
to identified issues, can arise between the customer and us due to customer data deficiencies, omissions, and/or data
discrepancies.
Performance-related adjustments (including any amounts recorded as revenue that were ultimately refunded),
changes in estimates, or data reconciliation differences may cause us to recognize or reverse revenue in a current fiscal
year that pertains to services provided during a prior fiscal year. During 2013, 2012 and 2011, we recognized a net
increase in revenue of $8.2 million, $9.2 million, and $2.9 million, respectively, that related to services provided prior to
each respective year.
k. Earnings (Loss) Per Share – We calculate basic earnings (loss) per share using weighted average common
shares outstanding during the period. We calculate diluted earnings (loss) per share using weighted average common
shares outstanding during the period plus the effect of all dilutive potential common shares outstanding during the period
unless the impact would be anti-dilutive. See Note 14 for a reconciliation of basic and diluted earnings (loss) per share.
l. Share-Based Compensation – We recognize all share-based payments to employees, including grants of
employee stock options, in the consolidated statements of operations over the required vesting period based on estimated
fair values at the date of grant. See Note 13 for further information on share-based compensation.
m. Derivative Instruments and Hedging Activities – We use derivative instruments to manage risks related to
interest rate swap agreements, foreign currencies, and the cash convertible senior notes (as discussed in Note 6). We
account for derivatives in accordance with Financial Accounting Standards Board Standards Board ("FASB") Accounting
Standards Codification ("ASC") Topic 815, which establishes accounting and reporting standards requiring that certain
derivative instruments be recorded on the balance sheet as either an asset or liability measured at fair value. Additionally,
changes in the derivative's fair value will be recognized currently in earnings unless specific hedge accounting criteria are
met. As permitted under our master netting arrangements, the fair value amounts of our interest rate swaps and foreign
currency options and/or forward contracts are presented on a net basis by counterparty in the consolidated balance
sheets. See Note 7 for further information on derivative instruments and hedging activities.
n. Management Estimates – In preparing our consolidated financial statements in conformity with U.S. GAAP,
management must make estimates and assumptions that affect: (1) the reported amounts of assets and liabilities and
disclosure of contingent assets and liabilities at the date of the financial statements; and (2) the reported amounts of
revenues and expenses during the reporting period. Actual results could differ from those estimates.
2.
Recent Accounting Standards
In July 2012, the FASB issued Accounting Standards Update ("ASU") No. 2012-02, "Intangibles—Goodwill and
Other (Topic 350)—Testing Indefinite-Lived Intangible Assets for Impairment." ASU No. 2012-02 permits an entity to
perform a qualitative assessment to determine whether it is more likely than not that the fair value of an indefinite-lived
intangible asset is less than its carrying value. If the entity concludes that this is the case, it must perform the currently
prescribed quantitative impairment test by comparing the fair value of the indefinite-lived intangible asset with its carrying
value. Otherwise, the quantitative impairment test is not required. ASU No. 2012-02 is effective for fiscal years beginning
after September 15, 2012, with earlier adoption permitted. We adopted this standard for the fiscal year beginning January
1, 2013. The adoption of this standard did not have a material impact on our consolidated results of operations, financial
position, cash flows, or notes to the consolidated financial statements.
49
In February 2013, the FASB issued ASU No. 2013-02, "Comprehensive Income (Topic 220)—Reporting of
Amounts Reclassified Out of Accumulated Other Comprehensive Income," which requires companies to provide
information about the amounts reclassified out of accumulated other comprehensive income ("AOCI") by component. In
addition, entities are required to present, either on the face of the statement where net income is presented or in the
accompanying notes, significant amounts reclassified out of AOCI by the respective line items of net income, but only if
the amount reclassified is required to be reclassified to net income in its entirety in the same reporting period. For
amounts that are not required to be reclassified in their entirety to net income, entities are required to cross-reference to
other disclosures that provide additional detail on those amounts. ASU No. 2013-02 is effective prospectively for reporting
periods beginning after December 15, 2012. We adopted this standard for the interim period beginning January 1, 2013.
The adoption of this standard did not have a material impact on our consolidated results of operations, financial position,
cash flows, or notes to the consolidated financial statements.
3.
Goodwill
The change in carrying amount of goodwill during the years ended December 31, 2011, 2012, and 2013 is shown
below:
(In thousands)
Balance, December 31, 2010
Navvis purchase
Impairment loss
Balance, December 31, 2011
Ascentia purchase
Balance, December 31, 2012
Other adjustments
Balance, December 31, 2013
$
$
496,265
21,527
(182,400)
335,392
3,303
338,695
105
338,800
In August 2011, we acquired Navvis & Company ("Navvis"), a firm that provides strategic counsel and change
management services to healthcare systems, for $23.7 million in cash. In addition, we issued 432,902 unregistered
shares of our common stock which were valued in the aggregate at $3.3 million.
We performed a quantitative goodwill impairment review during the fourth quarter of 2011, and as a result of
changes in our long-term projections related to the wind-down of our contract with CIGNA, we recorded a $182.4 million
goodwill impairment loss.
In April 2012, we acquired Ascentia Health Care Solutions ("Ascentia"), a firm that supports and promotes
population health management, patient centered programs, payer strategies and physician practice enhancement
programs, for $5.5 million in cash. In addition, we issued 14,409 unregistered shares of our common stock which were
valued in the aggregate at $0.1 million.
As of January 1, 2013, the gross amount of goodwill totaled $521.1 million, and we had accumulated impairment
losses of $182.4 million.
4.
Intangible Assets
Intangible assets subject to amortization at December 31, 2013 consisted of the following:
(In thousands)
Customer contracts
Acquired technology
Patents
Distributor and provider networks
Perpetual license to survey-based data
Other
Total
Gross
Carrying
Amount
Accumulated
Amortization
Net
$
$
59,574 $
29,431
24,547
8,709
30,000
5,077
157,338 $
51,512 $
25,589
15,081
7,190
3,986
3,867
107,225 $
8,062
3,842
9,466
1,519
26,014
1,210
50,113
50
Intangible assets subject to amortization at December 31, 2012 consisted of the following:
(In thousands)
Customer contracts
Acquired technology
Patents
Distributor and provider networks
Perpetual license to survey-based data
Other
Total
Gross
Carrying
Amount
Accumulated
Amortization
Net
$
$
59,305 $
29,287
24,337
8,709
29,000
5,097
155,735 $
44,571 $
24,299
12,723
6,669
2,708
3,586
94,556 $
14,734
4,988
11,614
2,040
26,292
1,511
61,179
Intangible assets subject to amortization are being amortized over estimated useful lives ranging from two to 25
years. Total amortization expense for the years ended December 31, 2013, 2012, and 2011, was $12.7 million, $12.6
million, and $13.4 million, respectively. The following table summarizes the estimated amortization expense for each of
the next five years and thereafter:
(In thousands)
Year ending December 31,
2014
2015
2016
2017
2018
2019 and thereafter
Total
$
$
11,170
6,783
5,003
3,343
3,307
20,507
50,113
Intangible assets not subject to amortization at December 31, 2013 and 2012 consist of a trade name of $29.0
million.
5. Income Taxes
Income tax expense is comprised of the following:
(In thousands)
Current taxes
Federal
State
Foreign
Deferred taxes
Federal
State
Foreign
Total
Year Ended December 31,
2012
2013
2011
$
$
(1,311) $
741
1,693
(5,842)
(1,018)
101
(5,636) $
(1,271) $
774
1,754
4,803
413
249
6,722 $
9,388
2,109
1,707
2,169
438
(425)
15,386
51
Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets
and liabilities for financial reporting purposes and the amounts used for income tax purposes. The following table sets
forth the significant components of our net deferred tax liability as of December 31, 2013 and 2012:
(In thousands)
December 31, 2013
December 31, 2012
Deferred tax asset:
Accruals and reserves
Deferred compensation
Share-based payments
Net operating loss carryforwards
Cash conversion derivative
Other assets and liabilities
Valuation allowance
Deferred tax liability:
Property and equipment
Intangible assets
Cash convertible notes hedges
Other assets and liabilities
Net deferred tax liability
Net current deferred tax asset
Net long-term deferred tax liability
$
$
$
$
$
$
14,159 $
3,933
10,703
8,303
3,553
1,486
42,137
(3,630)
38,507 $
(44,740) $
(13,418)
(3,553)
(449)
(62,160)
(23,653) $
9,667 $
(33,320)
(23,653) $
10,910
6,597
12,213
7,914
—
1,533
39,167
(3,242)
35,925
(47,317)
(15,700)
—
(122)
(63,139)
(27,214)
8,839
(36,053)
(27,214)
Based on the Company's historical and expected future taxable earnings, we believe it is more likely than not that
the Company will realize the benefit of the existing deferred tax assets, net of the valuation allowance, at December 31,
2013.
For 2013, 2012 and 2011, the tax benefit of share-based compensation, excluding the tax benefit related to the
deferred tax asset for share-based payments, was recorded as additional paid-in capital. We recorded a tax effect of $1.0
million, $0.5 million, and $1.1 million in 2013, 2012, and 2011, respectively, related to our interest rate swap agreements
(see Note 7) to stockholders' equity as a component of accumulated other comprehensive income (loss).
At December 31, 2013, we had international net operating loss carryforwards totaling approximately $13.9 million
with an indefinite carryforward period, approximately $11.0 million of federal loss carryforwards originating from acquired
entities, and approximately $17.7 million of state loss carryforwards. We have provided a valuation allowance on certain
deferred tax assets associated with our international net operating loss carryforwards. The federal loss carryforwards are
subject to an annual limitation under Internal Revenue Code Section 382, and expire in 2021 if not utilized. The state loss
carryforwards are expected to be fully utilized during future periods.
Undistributed earnings of the Company's foreign subsidiaries amounted to approximately $10.7 million as of
December 31, 2013. Those earnings are considered to be indefinitely reinvested and, accordingly, no U.S. federal or state
income taxes have been recorded thereon. Upon distribution of those earnings in the form of dividends or otherwise, the
Company would be subject to both U.S. income taxes (subject to an adjustment for foreign tax credits) and
potential withholding taxes payable to the various foreign countries. Determination of the amount of unrecognized
deferred U.S. income tax liability is not practical because of the complexities associated with its hypothetical calculation;
however, unrecognized foreign tax credits would be available to reduce a portion of the U.S. tax liability.
52
The difference between income tax expense computed using the statutory federal income tax rate and the
effective rate is as follows:
(In thousands)
Statutory federal income tax
Non-deductible goodwill impairment expense
State income taxes, less federal income tax benefit
Permanent items
Change in valuation allowance
Prior year tax adjustments
Uncertain tax position reversal
Other
Income tax expense (benefit)
Uncertain Tax Positions
Year Ended December 31,
2012
2011
2013
$
$
(4,962) $
—
(669)
634
388
140
(1,137)
(30)
(5,636) $
5,161 $
—
453
389
285
263
—
171
6,722 $
(49,808)
61,785
1,520
434
972
150
—
333
15,386
During 2013, we recorded a $1.1 million reduction to an unrecognized tax benefit due to the expiration of the
applicable statutes of limitations for the 2009 tax year. As of December 31, 2013 and 2012, we had $0.3 and $1.3 million,
respectively, of unrecognized tax benefits that, if recognized, would affect our effective tax rate. Our policy is to include
interest and penalties related to unrecognized tax benefits in income tax expense. During 2012, and 2011, we included
an immaterial amount of net interest related to uncertain tax positions as a component of income tax expense.
The aggregate changes in the balance of unrecognized tax benefits, exclusive of interest, were as follows:
(In thousands)
Unrecognized tax benefits at December 31, 2011
Decreases based upon tax positions related to prior years
Unrecognized tax benefits at December 31, 2012
Decreases based upon a lapse of the applicable statute of limitations
Unrecognized tax benefits at December 31, 2013
$
$
$
1,392
(44)
1,348
(1,060)
288
We file income tax returns in the U.S. Federal jurisdiction and in various state and foreign jurisdictions. Tax years
remaining subject to examination in these jurisdictions include 2010 to present.
53
6.
Long-Term Debt
1.50% Cash Convertible Senior Notes Due 2018
On July 16, 2013, the Company completed a private placement of $150.0 million aggregate principal amount of
cash convertible senior notes due 2018 (the "Cash Convertible Notes"), which bear interest at a rate of 1.50 % per year,
payable semiannually in arrears on January 1 and July 1 of each year, beginning on January 1, 2014. The Cash
Convertible Notes will mature on July 1, 2018, unless earlier repurchased or converted into cash in accordance with their
terms prior to such date. The Cash Convertible Notes are convertible into cash based on the conversion rate set forth
below and are not convertible into our common stock or any other securities under any circumstances. The initial cash
conversion rate is 51.38 shares of our common stock per $1,000 principal amount of Cash Convertible Notes (equivalent
to an initial conversion price of approximately $19.46 per share of common stock). The Cash Convertible Notes are our
senior unsecured obligations and rank senior in right of payment to any of our indebtedness that is expressly subordinated
in right of payment to the Cash Convertible Notes. As a result of this transaction, we recognized deferred loan costs of
approximately $3.9 million, which are being amortized over the term of the Cash Convertible Notes using the effective
interest method.
The cash conversion feature of the Cash Convertible Notes (the "Cash Conversion Derivative") requires
bifurcation from the Cash Convertible Notes in accordance with ASC Topic 815, Derivatives and Hedging, and is recorded
in other long-term liabilities as a derivative liability and carried at fair value. The fair value of the Cash Conversion
Derivative at the time of issuance of the Cash Convertible Notes was $36.8 million, which was recorded as a debt
discount for purposes of accounting for the debt component of the Cash Convertible Notes. The debt discount is being
amortized over the term of the Cash Convertible Notes using the effective interest method. For the twelve months ended
December 31, 2013, we recorded $3.1 million of interest expense related to the amortization of the debt discount based
upon an effective interest rate of 5.7%. The net carrying amount of the Cash Convertible Notes at December 31,
2013 was $116.4 million, net of the unamortized discount of $33.6 million.
In connection with the issuance of the Cash Convertible Notes, we entered into privately negotiated convertible
note hedge transactions (the "Cash Convertible Notes Hedges"), which are cash-settled and are intended to reduce our
exposure to potential cash payments that we would be required to make if holders elected to convert the Cash Convertible
Notes at a time when our stock price exceeded the conversion price. The initial cost of the Cash Convertible Notes
Hedges was $36.8 million. The Cash Convertible Notes Hedges are recorded in other assets as a derivative asset under
FASB ASC Topic 815 and are carried at fair value. See Note 8 for additional information regarding the Cash Convertible
Notes Hedges and the Cash Conversion Derivative and their fair values as of December 31, 2013.
In July 2013, we also sold separate privately negotiated warrants (the "Warrants") initially relating, in the
aggregate, to approximately 7.7 million shares of our common stock underlying the Cash Convertible Notes Hedges. The
Warrants have an initial strike price of approximately $25.95 per share, which effectively increases the conversion price of
the Cash Convertible Notes to a 60% premium to our stock price on July 1, 2013. The Warrants will be net share settled
by issuing a number of shares of our common stock per Warrant corresponding to the excess of the market price per
share of our common stock (as measured on each warrant exercise date under the terms of the Warrants) over the
applicable strike price of the Warrants. The Warrants meet the definition of derivatives under the guidance in ASC Topic
815; however, because these instruments have been determined to be indexed to our own stock and meet the criteria for
equity classification under ASC Topic 815-40, the Warrants have been accounted for as an adjustment to our additional
paid-in-capital.
If the market value per share of our common stock exceeds the strike price of the warrants, the warrants will have
a dilutive effect on net income per share, and the "treasury stock" method will be used in calculating the dilutive effect on
earnings per share.
54
CareFirst Convertible Note
On October 1, 2013, we entered into an Investment Agreement (the "Investment Agreement") with CareFirst
Holdings, LLC ("CareFirst"), which is in addition to certain existing commercial agreements between us and CareFirst
relating to, among other things, disease management and care coordination services (the "Commercial
Agreements"). Pursuant to the Investment Agreement, we issued to CareFirst a convertible subordinated promissory note
in the aggregate original principal amount of $20 million (the "CareFirst Convertible Note") for a purchase price of $20
million. The CareFirst Convertible Note bears interest at a rate of 4.75% per year, payable quarterly in arrears on March
31, June 30, September 30 and December 31 of each calendar year, beginning on December 31, 2013. The CareFirst
Convertible Note may be prepaid only under limited circumstances and upon the terms and conditions specified therein. If
the CareFirst Convertible Note has not been fully converted or redeemed in accordance with its terms, it will mature on
October 1, 2019. The CareFirst Convertible Note is subordinate in right of payment to the prior payment in full of (a) all
indebtedness of the Company under the Fifth Amended Credit Agreement, and (b) any other senior debt of the Company,
which currently includes only the Cash Convertible Notes.
The CareFirst Convertible Note is convertible into shares of our common stock at the conversion rate determined
by dividing (a) the sum of the portion of the principal to be converted and accrued and unpaid interest with respect to such
principal by (b) the conversion price equal to $22.41 per share of our common stock. The conversion price is subject to
adjustment for stock splits, stock dividends, recapitalizations, reorganizations, reclassifications and similar events.
CareFirst has an opportunity to earn warrants to purchase shares of our common stock ("CareFirst Warrants")
based on achievement of certain quarterly thresholds (the "Revenue Thresholds") for revenue derived from both the
Commercial Agreements and from new business to us from third parties as a result of an introduction or referral to us by
CareFirst (collectively, the "Quarterly Revenue"). If the Quarterly Revenue is greater than or equal to the applicable
Revenue Threshold for any quarter ending on or prior to September 30, 2017, then we will issue to CareFirst a certain
number of warrants exercisable for the number of shares of our common stock ("CareFirst Warrant Shares") determined
in accordance with the terms of the Investment Agreement unless (i) CareFirst elects to receive a cash payment in
accordance with the terms of the Investment Agreement or (ii) there is a change of control. The aggregate number of
CareFirst Warrant Shares in any single 12-month period beginning on October 1, 2013 cannot exceed 400,000, and the
aggregate number of CareFirst Warrant Shares issuable pursuant to the Investment Agreement cannot exceed 1,600,000.
If issued, the CareFirst Warrants will have a dilutive effect on net income per share, and the "treasury stock" method will
be used in calculating the dilutive effect on earnings per share.
Also on October 1, 2013, in connection with the execution of the Investment Agreement, we entered into a
Registration Rights Agreement with CareFirst, pursuant to which we agreed to use commercially reasonable efforts to
cause any registration statement covering an underwritten offering of our common stock for our own account or for the
account of any holder of our common stock (other than a registration statement on Form S-4 or Form S-8 or any
successor thereto) to include those registrable common shares that any holder of such registrable common shares has
requested to be registered.
The term of the Investment Agreement expires on the earlier of (a) December 31, 2017 and (b) the first date on
which no Commercial Agreement is in effect.
Credit Facility
On June 8, 2012, we entered into the Fifth Amended Credit Agreement. The Fifth Amended Credit Agreement
provides us with a $200.0 million revolving credit facility that expires on June 8, 2017 and includes a swingline sub facility
of $20.0 million and a $75.0 million sub facility for letters of credit. The Fifth Amended Credit Agreement also provides a
$200.0 million term loan facility that matures on June 8, 2017, $110.0 million of which remained outstanding at December
31, 2013, and an uncommitted incremental accordion facility of $200.0 million.
Borrowings under the Fifth Amended Credit Agreement generally bear interest at variable rates based on a
margin or spread in excess of either (1) the one-month, two-month, three-month or six-month rate (or with the approval of
affected lenders, nine-month or twelve-month rate) for Eurodollar deposits ("LIBOR") or (2) the greatest of (a) the
SunTrust Bank prime lending rate, (b) the federal funds rate plus 0.50%, and (c) one-month LIBOR plus 1.00% (the "Base
Rate"), as selected by the Company. The LIBOR margin varies between 1.75% and 3.00%, and the Base Rate margin
varies between 0.75% and 2.00%, depending on our leverage ratio. The Fifth Amended Credit Agreement also provides
for an annual fee ranging between 0.30% and 0.50% of the unused commitments under the revolving credit
facility. Extensions of credit under the Fifth Amended Credit Agreement are secured by guarantees from all of the
Company's active domestic subsidiaries and by security interests in substantially all of the Company's and such
subsidiaries' assets.
55
On February 5, 2013, we entered into an amendment to the Fifth Amended Credit Agreement, which included,
among other things, a temporary increase in the LIBOR and Base Rate margins of 0.25%. The increased margins were
effective through December 31, 2013 and applied only when our total funded debt to EBITDA ratio was greater than or
equal to 3.50 to 1.00. On July 1, 2013, we entered into an additional amendment to the Fifth Amended Credit Agreement,
which provided for, among other things, the amendment of certain negative covenants to permit the issuance of and
payments related to the Cash Convertible Notes described above as well as increases in the maximum required levels of
total funded debt to EBITDA beginning with the quarter ended June 30, 2013. As of December 31, 2013, availability
under the revolving credit facility totaled $38.7 million as calculated under the most restrictive covenant.
We are required to repay outstanding revolving loans under the revolving credit facility on June 8, 2017. We are
required to repay term loans in quarterly principal installments aggregating (1) 1.250% of the original aggregate principal
amount of the term loans during each of the eight quarters beginning with the quarter ended September 30, 2012, (2)
1.875% of the original aggregate principal amount of the term loans during each of the next four quarters beginning with
the quarter ending September 30, 2014, and (3) 2.500% of the original aggregate principal amount of the term loans
during each of the remaining quarters prior to maturity on June 8, 2017, at which time the entire unpaid principal balance
of the term loans is due and payable.
The following table summarizes the minimum annual principal payments and repayments of the revolving
advances under the Fifth Amended Credit Agreement, the Cash Convertible Notes, and the CareFirst Convertible Note for
each of the next five years and thereafter:
(In thousands)
Year ending December 31,
2014
2015
2016
2017
2018
2019 and thereafter
Total
$
$
12,500
17,500
20,000
63,625
150,000
20,000
283,625
The Fifth Amended Credit Agreement contains financial covenants that require us to maintain specified ratios or
levels of (1) total funded debt to EBITDA and (2) fixed charge coverage. As of December 31, 2013, we were in
compliance with all of the financial covenant requirements of the Fifth Amended Credit Agreement.
The Fifth Amended Credit Agreement contains various other affirmative and negative covenants that are typical
for financings of this type. Among other things, the Fifth Amended Credit Agreement limits repurchases of the Company's
common stock and the amount of dividends that the Company can pay to holders of its common stock.
7.
Derivative Instruments and Hedging Activities
We use derivative instruments to manage risks related to interest rate swap agreements, foreign currencies, and
the Cash Convertible Notes. We account for derivatives in accordance with FASB ASC Topic 815 which establishes
accounting and reporting standards requiring that derivative instruments be recorded on the balance sheet as either an
asset or liability measured at fair value. Additionally, changes in the derivative's fair value shall be recognized currently in
earnings unless specific hedge accounting criteria are met. As permitted under our master netting arrangements, the fair
value amounts of our interest rate swaps and foreign currency options and/ or forward contracts are presented on a net
basis by counterparty in the consolidated balance sheets.
56
Derivative Instruments Designated as Hedging Instruments
Cash Flow Hedges
Derivative instruments that are designated and qualify as cash flow hedges are recorded at estimated fair value in
the consolidated balance sheets, with the effective portion of the gains and losses being reported in accumulated other
comprehensive income or loss ("accumulated OCI"). Cash flow hedges for all periods presented consist solely of interest
rate swap agreements, which effectively modify our exposure to interest rate risk by converting a portion of our floating
rate debt to fixed obligations, thus reducing the impact of interest rate changes on future interest expense. Under these
agreements, we receive a variable rate of interest based on LIBOR (as defined in Note 6), and we pay a fixed rate of
interest with interest rates ranging from 0.690% to 1.480% plus a spread (see Note 6). We maintain interest rate swap
agreements with current notional amounts of $145.0 million and termination dates ranging from November 2015 to
December 2016. Of this amount, $95.0 million was effective at December 31, 2013, and $50.0 million will become
effective in December 2015, as older interest rate swap agreements expire. Gains and losses on these interest rate swap
agreements are reclassified to interest expense in the same period during which the hedged transaction affects earnings
or the period in which all or a portion of the hedge becomes ineffective. As of December 31, 2013, we expect to reclassify
$0.4 million of net losses on interest rate swap agreements from accumulated OCI to interest expense within the next 12
months due to the scheduled payment of interest associated with our debt.
The following table shows the effect of our cash flow hedges on the consolidated balance sheets during the
twelve months ended December 31, 2013 and 2012:
(In thousands)
Derivatives in Cash Flow Hedging Relationships
(Gain) loss related to effective portion of derivatives recognized in accumulated
For the Twelve Months Ended
December 31,
2013
December 31,
2012
OCI, gross of tax effect
$
(332) $
Loss related to effective portion of derivatives reclassified from accumulated OCI
to interest expense, gross of tax effect
$
(1,916) $
2,029
(3,302)
Gains and losses representing either hedge ineffectiveness or hedge components excluded from the assessment
of effectiveness are recognized in current earnings. During the twelve months ended December 31, 2013 and 2012, there
were no gains or losses on cash flow hedges recognized in our consolidated statements of comprehensive income (loss)
resulting from hedge ineffectiveness.
Derivative Instruments Not Designated as Hedging Instruments
Our Cash Conversion Derivative, Cash Convertible Notes Hedges, and foreign currency options and/or forward
contracts do not qualify for hedge accounting treatment under U.S. GAAP and are measured at fair value with gains and
losses recognized immediately in the consolidated statements of comprehensive income (loss). These derivative
instruments not designated as hedging instruments did not have a material impact on our consolidated statements of
comprehensive income (loss) during the twelve months ended December 31, 2013 and 2012.
The Cash Conversion Derivative is accounted for as a derivative liability and carried at fair value. In order to offset
the risk associated with the Cash Conversion Derivative, we entered into Cash Convertible Notes Hedges which are cash-
settled and are intended to reduce our exposure to potential cash payments that we would be required to make if holders
elected to convert the Cash Convertible Notes at a time when our stock price exceeded the conversion price. The Cash
Convertible Notes Hedges are accounted for as a derivative asset and carried at fair value.
The gains and losses resulting from changes in the fair values of the Cash Conversion Derivative and the Cash
Convertible Notes Hedges are reported in the consolidated statements of comprehensive income (loss) as follows:
57
(In thousands)
Cash Convertible Notes Hedges:
Net unrealized loss
Cash Conversion Derivative:
Net unrealized gain
Twelve Months Ended
December 31,
2013
December 31,
2012
Statements of Comprehensive Income
(Loss) Classification
$
$
(8,984) $
— Selling, general and administrative expense
8,984 $
— Selling, general and administrative expense
We also enter into foreign currency options and/or forward contracts in order to minimize our earnings exposure
to fluctuations in foreign currency exchange rates. Our foreign currency exchange contracts require current period mark-
to-market accounting, with any change in fair value being recorded each period in the consolidated statements of
comprehensive income (loss) in selling, general and administrative expenses. At December 31, 2013, we had forward
contracts with notional amounts of $16.3 million to exchange foreign currencies, primarily the Australian dollar and Euro,
that were entered into in order to hedge forecasted foreign net income (loss) and intercompany debt. We routinely monitor
our foreign currency exposures to maximize the overall effectiveness of our foreign currency hedge positions. We do not
execute transactions or hold derivative financial instruments for trading or other purposes.
The estimated gross fair values of derivative instruments at December 31, 2013 and December 31, 2012,
excluding the impact of netting derivative assets and liabilities when a legally enforceable master netting agreement
exists, were as follows:
December 31, 2013
December 31, 2012
Foreign
currency
exchange
contracts
Interest
rate swap
agreements
Cash Convertible
Notes Hedges
and Cash
Conversion
Derivative
Foreign
currency
exchange
contracts
Interest rate
swap
agreements
178 $
—
178 $
— $
—
— $
— $
27,766
27,766 $
73 $
—
73 $
67 $
—
— $
—
— $
27,766
255 $
—
—
—
—
—
—
—
—
67 $
—
505
505 $
—
—
27,766 $
—
—
255 $
1,742
1,221
2,963
(In thousands)
Assets:
Derivatives not designated as
hedging instruments:
Other current assets
Other assets
Total assets
Liabilities:
Derivatives not designated as
hedging instruments:
Accrued liabilities
Other long-term liabilities
Derivatives designated as hedging
instruments:
Accrued liabilities
Other long-term liabilities
Total liabilities
8.
Fair Value Measurements
$
$
$
$
We account for certain assets and liabilities at fair value. Fair value is defined as the price that would be received
upon sale of an asset or paid upon transfer of a liability in an orderly transaction between market participants at the
measurement date, assuming the transaction occurs in the principal or most advantageous market for that asset or
liability.
Fair Value Hierarchy
The hierarchy below lists three levels of fair value based on the extent to which inputs used in measuring fair
value are observable in the market. We categorize each of our fair value measurements in one of these three levels
based on the lowest level input that is significant to the fair value measurement in its entirety. These levels are:
58
Level 1: Quoted prices in active markets for identical assets or liabilities;
Level 2: Quoted prices for similar instruments in active markets; quoted prices for identical or similar instruments in
markets that are not active; and model-based valuation techniques in which all significant assumptions are observable in
the market or can be corroborated by observable market data for substantially the full term of the assets or liabilities; and
Level 3: Unobservable inputs that are supported by little or no market activity and typically reflect management's
estimates of assumptions that market participants would use in pricing the asset or liability.
Assets and Liabilities Measured at Fair Value on a Recurring Basis
The following tables present our assets and liabilities measured at fair value on a recurring basis at December 31,
2013 and December 31, 2012:
(In thousands)
December 31, 2013
Assets:
Level 2
Level 3
Gross Fair
Value
Netting (1)
Net Fair
Value
Foreign currency exchange contracts
Cash Convertible Notes Hedges
Liabilities:
Foreign currency exchange contracts
Interest rate swap agreements
Cash Conversion Derivative
$
$
178 $
—
— $
27,766
178 $
27,766
(57) $
—
121
27,766
67 $
505
—
— $
—
27,766
67 $
505
27,766
(57) $
—
—
10
505
27,766
(In thousands)
December 31, 2012
Assets:
Level 2
Level 3
Gross Fair
Value
Netting (1)
Net Fair
Value
Foreign currency exchange contracts
$
73 $
Liabilities:
Foreign currency exchange contracts
Interest rate swap agreements
$
255 $
2,963
— $
— $
—
73 $
(73) $
—
255 $
2,963
(73) $
—
182
2,963
(1) This column reflects the impact of netting derivative assets and liabilities by counterparty when a legally enforceable
master netting agreement exists.
The fair values of forward foreign currency exchange contracts are valued using broker quotations of similar
assets or liabilities in active markets. The fair values of interest rate swap agreements are primarily determined based on
the present value of future cash flows using internal models and third-party pricing services with observable inputs,
including interest rates, yield curves and applicable credit spreads. The fair values of the Cash Convertible Notes Hedges
and the Cash Conversion Derivative are measured using Level 3 inputs. These instruments are not actively traded and
are valued using an option pricing model that uses observable and unobservable market data for inputs, such as expected
time to maturity of the derivative instruments, the risk-free interest rate, the expected volatility of our common stock and
other factors. The Cash Convertible Notes Hedges and the Cash Conversion Derivative were designed such that changes
in their fair values would offset, with minimal impact to the consolidated statements of comprehensive income (loss).
Therefore, the sensitivity of changes in the unobservable inputs to the option pricing model for such instruments is
mitigated.
The following table presents our financial instruments measured at fair value on a recurring basis using
unobservable inputs (Level 3):
(In thousands)
Cash Convertible Notes
Hedges
Cash Conversion Derivative
Balance at
December 31,
2012
Purchases
of Level 3
Instruments
Issuances
of Level 3
Instruments
Gains/(Losses)
included in
Earnings
Balance at
December 31,
2013
$
— $
—
36,750 $
— $
—
(36,750)
(8,984) $
8,984
27,766
(27,766)
59
The gains and losses included in earnings noted above represent the change in the fair value of these financial
instruments and are recorded each period in the consolidated statements of comprehensive income (loss) in selling,
general and administrative expenses.
Assets and Liabilities Measured at Fair Value on a Non-Recurring Basis
We measure certain assets at fair value on a nonrecurring basis in the fourth quarter of our fiscal year, including
the following:
(cid:120)(cid:3)
reporting units measured at fair value in the first step of a goodwill impairment test; and
(cid:120) indefinite-lived intangible assets measured at fair value for impairment assessment.
Each of the assets above is classified as Level 3 within the fair value hierarchy.
During the fourth quarter of 2013, we reviewed goodwill for impairment at the reporting unit level (operating
segment or one level below an operating segment). The fair value of a reporting unit is the price that would be received to
sell the unit as a whole in an orderly transaction between market participants at the measurement date. We may elect to
perform a qualitative assessment to determine whether it is more likely than not that the fair value of a reporting unit is
less than its carrying value. However, we elected not to perform a qualitative assessment, instead proceeding to the
quantitative review described below.
We estimated the fair value of each reporting unit using a combination of a discounted cash flow model and a
market-based approach, and we reconciled the aggregate fair value of our reporting units to our consolidated market
capitalization. Estimating fair value requires significant judgments, including management's estimate of future cash flows,
which is dependent on internal forecasts, estimation of the long-term growth rate for our business, the useful life over
which cash flows will occur, and determination of our weighted average cost of capital, as well as relevant comparable
company earnings multiples for the market-based approach. Changes in these estimates and assumptions could
materially affect the estimate of fair value and goodwill impairment for each reporting unit. We determined that the
carrying value of goodwill was not impaired based upon the impairment review.
Also during the fourth quarter of 2013, we estimated the fair value of our indefinite-lived intangible asset, which
consisted of a trade name, using a present value technique, which required management's estimate of future revenues
attributable to this trade name, estimation of the long-term growth rate and royalty rate for this revenue, and determination
of our weighted average cost of capital. Changes in these estimates and assumptions could materially affect the estimate
of fair value for the trade name. We determined that the carrying value of the trade name was not impaired based upon
the impairment review.
Fair Value of Other Financial Instruments
In addition to foreign currency exchange contracts, interest rate swap agreements, the Cash Convertible Notes
Hedges, and the Cash Conversion Derivative, the estimated fair values of which are disclosed above, the estimated fair
value of each class of financial instruments at December 31, 2013 was as follows:
Cash and cash equivalents – The carrying amount of $2.6 million approximates fair value because of the short maturity of
those instruments (less than three months).
Long-term debt – The estimated fair value of outstanding borrowings under the Fifth Amended Credit Agreement, which
includes a revolving credit facility and a term loan facility, the Cash Convertible Notes and the CareFirst Convertible Note
(see Note 6) are determined based on the fair value hierarchy as discussed above. The revolving credit facility and the
term loan facility are not actively traded and therefore are classified as Level 2 valuations based on the market for similar
instruments. The estimated fair value is based on the average of the prices set by the issuing bank given current market
conditions and is not necessarily indicative of the amount we could realize in a current market exchange. The estimated
fair value and carrying amount of outstanding borrowings under the Fifth Amended Credit Agreement at December 31,
2013 are $113.1 million and $113.6 million, respectively.
60
The Cash Convertible Notes are actively traded and therefore are classified as Level 1 valuations. The estimated fair
value at December 31, 2013 was $148.1 million, which is based on the last quoted price of the Cash Convertible Notes on
December 31, 2013, and the par value was $150.0 million. The carrying amount of the Cash Convertible Notes at
December 31, 2013 was $116.4 million, which is net of the debt discount discussed in Note 6.
The CareFirst Convertible Note was issued at its fair value of $20.0 million on October 1, 2013. It is not actively traded
and is not based upon either an observable market, other than the market for our common stock, or on an observable
index and is therefore classified as a Level 3 valuation. At December 31, 2013, the carrying amount of the CareFirst
Convertible Note of $20.0 million approximates fair value because there were no factors present that would result in a
change in the fair value since its issuance on October 1, 2013.
9.
Other Long-Term Liabilities
Other long-term liabilities consist primarily of the Cash Conversion Derivative (see Notes 6 and 7), deferred rent
(see Note 12), a deferred compensation plan, and accrued performance cash (if pre-established performance metrics are
met).
We have a non-qualified deferred compensation plan under which certain employees may defer a portion of their
salaries and receive a Company matching contribution plus a discretionary contribution based on the Company's
performance against targets. Company contributions vest equally over four years. We do not fund the plan and carry it
as an unsecured obligation. Participants in the plan elect payout dates for their account balances, which can be no earlier
than four years from the period of the deferral.
As of December 31, 2013 and 2012, other long-term liabilities included vested amounts under the non-qualified
deferred compensation plan of $6.8 and $6.6 million, respectively, net of the current portions of $1.0 and $4.1 million,
respectively. For the next five years ending December 31, 2018 we must make estimated plan payments of $1.0 million,
$0.3 million, $0.4 million, $0.3 million, and $0.2 million, respectively.
In addition, under our stock incentive plan, we issue performance-based cash awards to certain employees based
on pre-established performance metrics. Based on achievement of the performance metrics, the awards vest on the third
anniversary of the grant date and are paid shortly thereafter.
As of December 31, 2013 and 2012, no accrued performance cash amounts were included in other long-term
liabilities.
10. Restructuring and Related Charges and Impairment Loss
In December 2012, we began a restructuring of the Company (the "2012 Restructuring"), which was largely
completed by the end of 2012, primarily focused on capacity realignment. The majority of these charges were presented
as a separate line item in the consolidated statement of operations. We do not expect to incur significant additional costs
or adjustments related to this restructuring.
In November 2011, we began a restructuring of the Company (the "2011 Restructuring"), which was largely
completed by the end of 2011, primarily focused on aligning our capacity requirements and organizational structure
following CIGNA's decision to wind-down its contract beginning in 2012. The majority of these charges were presented as
a separate line item in the consolidated statement of operations. We do not expect to incur significant additional costs or
adjustments related to this restructuring.
In November 2010, we began a restructuring of the Company (the "2010 Restructuring"), which was largely
completed by the end of 2010, primarily focused on aligning resources with current and emerging markets and
consolidating operating capacity. The majority of these charges were presented as a separate line item in the
consolidated statement of operations. We do not expect to incur significant additional costs or adjustments related to this
restructuring.
61
The change in accrued restructuring and related charges related to the 2012 Restructuring, 2011 Restructuring,
and 2010 Restructuring activities described above during the year ended December 31, 2013 were as follows:
(In thousands)
Accrued restructuring and related
charges at December 31, 2010
Additions
Payments
Adjustments
Accrued restructuring and related
charges at December 31, 2011
Additions
Payments
Adjustments
Accrued restructuring and related
charges at December 31, 2012
Additions
Payments
Adjustments
Accrued restructuring and related
charges at December 31, 2013
2012
Restructuring
2011
2010
Restructuring(1)
Restructuring(2)
Total
$
$
$
— $
—
—
—
—
$
1,773
—
—
1,773 $
—
(1,700)
(73)
$
— $
— $
8,430
(4)
—
8,426 $
—
(7,368)
(504) (4)
554 $
—
(366)
(29)
159 $
7,607 $
—
(5,124)
(900) (3)
1,583
—
(822)
(132) (3)
629
—
(629)
—
7,607
8,430
(5,128)
(900)
10,009
1,773
(8,190)
(636)
2,956
—
(2,695)
(102)
—
159
(1) Excludes non-cash charges of approximately $0.6 million, which primarily consisted of share-based compensation
costs.
(2) Excludes non-cash charges of approximately $1.8 million, which primarily consisted of share-based compensation
costs.
(3) Adjustments resulted primarily from a favorable adjustment to lease termination costs due to a sublease of certain
unused office space.
(4) Adjustments resulted primarily from actual employee tax and benefit amounts differing from previous estimates.
In December 2011, we recorded an impairment loss of $183.3 million which consisted of a goodwill impairment
loss of $182.4 million (see Note 3) and an intangible asset write-off of $0.9 million.
62
11. Commitments and Contingencies
Contract Disputes
We currently are involved in a contractual dispute with Blue Cross Blue Shield of Minnesota regarding fees paid to
us as part of a former contractual relationship. On January 25, 2010, Blue Cross Blue Shield of Minnesota issued notice
of arbitration with the American Arbitration Association in Minneapolis in accordance with the terms of the contract
alleging violations of certain contract provisions and seeking recoupment of an unspecified amount of payments made to
us under the contract. We believe we performed our services in compliance with the terms of our agreement and that the
assertions made in the arbitration notice are without merit. On August 3, 2011, we asserted numerous counterclaims
against Blue Cross Blue Shield of Minnesota. The arbitration hearing concluded on October 23, 2013. During and after
the conclusion of the arbitration hearing in October, the parties entered into settlement negotiations to resolve all claims in
dispute. The parties have jointly requested that the arbitrator not issue any award or decision while the parties are
engaged in settlement discussions. We cannot predict whether these discussions will result in a settlement.
We are involved in a contractual dispute with Plastipak Packaging, Inc. ("Plastipak"). On September 10, 2012,
Plastipak filed suit in the Circuit Court for Wayne County, Michigan seeking damages relating to an alleged breach of a
services agreement with us. The case is currently in the discovery phase of litigation. We deny Plastipak's claims and
intend to vigorously defend the action.
Performance Award Lawsuit
On September 4, 2012, Milton Pfeiffer ("Plaintiff"), claiming to be a stockholder of the Company, filed a putative
derivative action against the Company and the Board of Directors (the "Board") in Delaware Chancery Court (the "Court")
alleging that the Compensation Committee of the Board and the Board breached their fiduciary duties and violated the
Company's 2007 Stock Incentive Plan (the "Plan") by granting Ben R. Leedle, Jr., Chief Executive Officer and President of
the Company, discretionary performance awards under the Plan in the form of options to purchase an aggregate of
500,000 shares of the Company's common stock, which consisted of a performance award in November 2011 granting
Mr. Leedle the right to purchase 365,000 shares and a performance award in February 2012 granting Mr. Leedle the right
to purchase 135,000 shares (the "Performance Awards"). Plaintiff alleges that the Performance Awards exceeded what is
authorized by the Plan and that the Company's 2012 proxy statement, in which the Performance Awards are disclosed, is
false and misleading. Plaintiff also alleges that Mr. Leedle breached his fiduciary duties and was unjustly enriched by
receiving the Performance Awards. Plaintiff is seeking, among other things, the rescission or disgorgement of all alleged
"excess" awards granted to Mr. Leedle under the Performance Awards, to recover any incidental damages to the
Company, and an award of attorneys' fees and expenses. On November 2, 2012, the Company and the Board filed a
Motion to Dismiss because Plaintiff failed to make a demand upon the Board as required by Delaware law. On November
8, 2013, the Court denied the Company's Motion to Dismiss. On February 21, 2014, the Company filed its answer and
intends to vigorously defend the allegations.
Outlook
We are also subject to other contractual disputes, claims and legal proceedings that arise from time to time in the
ordinary course of our business. While we are unable to estimate a range of potential losses, we do not believe that any
of such legal proceedings pending against us as of the date of this report will have a material adverse effect on our
liquidity or financial condition. As these matters are subject to inherent uncertainties, our view of these matters may
change in the future.
Contractual Commitments
We entered into a 25-year strategic relationship agreement with Gallup in January 2008 and a 5-year global joint
venture agreement with Gallup in October 2012. We have minimum remaining contractual cash obligations of $42.0
million related to these agreements.
63
In May 2011, we entered into a ten-year applications and technology services outsourcing agreement with HP
Enterprise Services, LLC that contains minimum fee requirements. Total payments over the remaining term, including an
estimate for future contractual cost of living adjustments, must equal or exceed a minimum level of approximately $142.2
million; however, based on initial required service and equipment level assumptions, we estimate that the remaining
payments will be approximately $297.6 million. The agreement allows us to terminate all or a portion of the services after
the first two years provided we pay certain termination fees, which could be material to the Company.
12. Leases
We maintain operating lease agreements principally for our corporate office space, our well-being improvement
call centers, and our operations support and training offices. We lease approximately 264,000 square feet of office space
in Franklin, Tennessee, which contains our corporate headquarters and one of our well-being improvement call
centers. This lease commenced in March 2008 and expires in February 2023. We also lease approximately 92,000
square feet of office space in Chandler, Arizona which contains additional corporate colleagues and one of our well-being
improvement call centers. In addition, we lease office space for our seven other well-being improvement call center
locations for an aggregate of approximately 160,000 square feet of space with lease terms expiring on various dates from
2014 to 2020. Our operations support and training offices contain approximately 66,000 square feet in aggregate and
have lease terms expiring from 2014 to 2020.
Our corporate office lease agreement contains escalation clauses and provides for two renewal options of five
years each at then prevailing market rates. The base rent for the initial 15-year term ranges from $4.2 million to $6.3
million per year over the term of the lease. The landlord provided a tenant improvement allowance equal to approximately
$10.3 million. We record leasehold improvement incentives as deferred rent and amortize them as reductions to rent
expense over the lease term.
Most of our operating leases include escalation clauses, some of which are fixed amounts, and some of which
reflect changes in price indices. We recognize rent expense on a straight-line basis over the lease term. Certain
operating leases contain renewal options to extend the lease for additional periods. For the years ended December 31,
2013, 2012, and 2011, rent expense under lease agreements was approximately $12.9 million, $12.9 million, and $12.7
million, respectively. Our capital lease obligations, which primarily include computer equipment leases, are included in
long-term debt and the current portion of long-term debt.
The following table summarizes our future minimum lease payments under all capital leases and non-cancelable
operating leases for each of the next five years and thereafter:
(In thousands)
Year ending December 31,
2014
2015
2016
2017
2018
2019 and thereafter
Total minimum lease payments
Less amount representing interest
Present value of minimum lease payments
Less current portion
Capital
Leases
Operating
Leases
13,198
11,781
10,764
10,198
10,707
33,262
89,910
$
$
$
1,199 $
66
—
—
—
—
1,265 $
(34)
1,231
(1,166)
65
64
13. Share-Based Compensation
We have several stockholder-approved stock incentive plans for our employees and directors. We currently have
three types of share-based awards outstanding under these plans: stock options, restricted stock units, and restricted
stock. We believe that such awards align the interests of our employees and directors with those of our stockholders.
We grant options under these plans at market value on the date of grant, except in the case of certain
performance awards which may be granted at a price above market value. The options generally vest over four years
based on service conditions and expire ten years from the date of grant. Restricted stock units and restricted stock
awards generally vest over four years. We recognize share-based compensation expense on a straight-line basis over
the vesting period. Options, restricted stock units, and restricted stock awards generally provide for accelerated vesting
upon a change in control or normal or early retirement (as defined in the applicable stock incentive plan). At December
31, 2013, we had reserved approximately 0.2 million shares for future equity grants under our stock incentive plans.
Following are certain amounts recognized in the consolidated statements of operations for share-based
compensation arrangements for the years ended December 31, 2013, 2012, and 2011. We did not capitalize any share-
based compensation costs during these periods.
Year Ended
December 31, December 31, December 31,
(In millions)
Total share-based compensation
Share-based compensation included in cost of services
Share-based compensation included in selling, general and
$
administrative expenses
Share-based compensation included in restructuring and
related charges
Total income tax benefit recognized
2013
2012
2011
7.1 $
2.9
4.2
—
2.8
6.4 $
3.0
3.4
—
2.5
9.2
4.1
4.5
0.6
3.6
As of December 31, 2013, there was $16.5 million of total unrecognized compensation cost related to nonvested
share-based compensation arrangements granted under the stock incentive plans. That cost is expected to be
recognized over a weighted average period of 2.0 years.
Stock Options
We use a lattice-based binomial option valuation model ("lattice binomial model") to estimate the fair values of
stock options. We base expected volatility on historical volatility due to the low volume of traded options on our
stock. The expected term of options granted is derived from the output of the lattice binomial model and represents the
period of time that options granted are expected to be outstanding. We used historical data to estimate expected option
exercise and post-vesting employment termination behavior within the lattice binomial model.
65
The following table sets forth the weighted average grant-date fair values of options and the weighted average
assumptions we used to develop the fair value estimates under each of the option valuation models for the years ended
December 31, 2013, 2012 and 2011:
Weighted average grant-date fair value of options per share
$
7.29 $
4.01 $
5.94
Year Ended December 31,
2012
2011
2013
Assumptions:
Expected volatility
Expected dividends
Expected term (in years)
Risk-free rate
53.8%
—
5.1
1.9%
54.4%
—
5.1
2.0%
53.0%
—
5.6
2.4%
A summary of option activity as of December 31, 2013 and the changes during the year then ended is presented below:
Options
Outstanding at January 1, 2013
Granted
Exercised
Forfeited
Expired
Outstanding at December 31, 2013
Exercisable at December 31, 2013
Shares
(thousands)
Weighted
Average Exercise
Price Per Share
15.65
13.26
14.25
11.34
25.50
15.09
19.21
4,689 $
1,085
(1,077)
(163)
(209)
4,325 $
2,032 $
Weighted
Average
Remaining
Contractual Term
Aggregate Intrinsic
Value (thousands)
6.4 $
4.3 $
13,182
3,992
The total intrinsic value, which represents the difference between the market price of the underlying common
stock and the option's exercise price, of options exercised during the years ended December 31, 2013, 2012 and 2011
was $3.2 million, $1.3 million, and $1.9 million, respectively.
Cash received from option exercises under all share-based payment arrangements during 2013 was $12.7
million. The actual tax benefit realized during 2013 for the tax deductions from option exercises totaled $1.3 million. We
issue new shares of common stock upon exercise of stock options.
Restricted Stock and Restricted Stock Units
The fair value of restricted stock and restricted stock units ("nonvested shares") is determined based on the
closing bid price of the Company's common stock on the grant date. The weighted average grant-date fair value of
nonvested shares granted during the years ended December 31, 2013, 2012 and 2011, was $13.12, $8.29, and $13.26,
respectively.
66
The following table sets forth a summary of our nonvested shares as of December 31, 2013 as well as activity
during the year then ended. The total grant-date fair value of shares vested during the years ended December 31, 2013,
2012 and 2011 was $3.1 million, $3.6 million, and $7.4 million, respectively.
Nonvested Shares
Nonvested at January 1, 2013
Granted
Vested
Forfeited
Nonvested at December 31, 2013
14. Earnings (Loss) Per Share
Shares (thousands)
Weighted Average
Grant Date Fair Value
Per Share
1,013 $
186
(293)
(65)
841 $
9.93
13.12
10.43
10.15
10.44
The following is a reconciliation of the numerator and denominator of basic and diluted earnings (loss) per share
for the years ended December 31, 2013, 2012, and 2011:
(In thousands except per share data)
Numerator:
Net income (loss)
Year Ended December 31,
2012
2011
2013
$
(8,541) $
8,024 $ (157,693)
Denominator:
Shares used for basic earnings (loss) per share
Effect of dilutive stock options and restricted stock units outstanding:
Non-qualified stock options (1)
Restricted stock units (1)
Shares used for diluted earnings (loss) per share (1)
34,489
33,597
33,677
—
—
34,489
37
202
33,836
—
—
33,677
Earnings per share:
Basic
Diluted (1)
$
$
(0.25) $
(0.25) $
0.24 $
0.24 $
(4.68)
(4.68)
Dilutive securities outstanding not included in the computation of earnings
per share because their effect is anti-dilutive:
Non-qualified stock options
Restricted stock units
Warrants related to Cash Convertible Notes
CareFirst Convertible Note
3,234
334
7,707
892
4,926
193
—
—
4,845
469
—
—
(1) The assumed exercise of stock-based compensation awards for the years ended December 31, 2013 and December
31, 2011 was not considered because the impact would be anti-dilutive.
67
15. Accumulated OCI
The following tables summarize the changes in accumulated OCI, net of tax, for the twelve months ended
December 31, 2013 and 2012:
(In thousands)
Accumulated OCI, net of tax, as of January 1, 2013
Other comprehensive income (loss) before reclassifications,
net of tax
Amounts reclassified from accumulated OCI, net of tax
Net increase (decrease) in other comprehensive income
(loss), net of tax
Accumulated OCI, net of tax, as of December 31, 2013
Net Change in
Fair Value of
Interest Rate
Swaps
Foreign Currency
Translation
Adjustments
Total
$
(1,790) $
861 $
(929)
189
1,088
1,277
(513) $
(755)
—
(755)
106 $
(566)
1,088
522
(407)
$
(In thousands)
Accumulated OCI, net of tax, as of January 1, 2012
Other comprehensive income (loss) before reclassifications,
net of tax
Amounts reclassified from accumulated OCI, net of tax
Net increase in other comprehensive income (loss), net of tax
$
Accumulated OCI, net of tax, as of December 31, 2012
$
Net Change in
Fair Value of
Interest Rate
Swaps
Foreign Currency
Translation
Adjustments
Total
(2,570) $
(1,244)
2,024
780
(1,790) $
781 $
(1,789)
80
—
80
861 $
(1,164)
2,024
860
(929)
The following table provides details about reclassifications out of accumulated OCI for the twelve months ended
December 31, 2013:
(In thousands)
Interest rate swaps
Twelve Months Ended
December 31,
2013
2012
$
$
1,916 $
(828)
1,088 $
3,302
(1,278)
2,024
Statement of Comprehensive Income
(Loss) Classification
Interest expense
Income tax benefit
Net of tax
See Note 7 for further discussion of our interest rate swaps.
68
16. Stockholder Rights Plan
On June 19, 2000, our Board adopted a stockholder rights plan under which holders of common stock as of June
30, 2000 received preferred stock purchase rights as a dividend at the rate of one right per share. As amended in June
2004 and July 2006, each right initially entitles its holder to purchase one one-hundredth of a Series A preferred share at
$175.00, subject to adjustment. Upon becoming exercisable, each right will allow the holder (other than the person or
group whose actions have triggered the exercisability of the rights), under alternative circumstances, to buy either
securities of the Company or securities of the acquiring company (depending on the form of the transaction) having a
value of twice the then current exercise price of the rights.
With certain exceptions, each right will become exercisable only when a person or group acquires, or commences
a tender or exchange offer for, 15% or more of our outstanding common stock. Rights will also become exercisable in the
event of certain mergers or asset sales involving more than 50% of our assets or earning power. The rights will expire on
June 15, 2014, unless redeemed or exchanged. Our Board reviews the plan periodically to determine if the maintenance
and continuance of the plan is still in the best interests of the Company and its stockholders.
17. Employee Benefits
We have a 401(k) Retirement Savings Plan (the "401(k) Plan") available to substantially all of our
employees. Employees can contribute up to a certain percentage of their base compensation as defined in the 401(k)
Plan. The Company matching contributions are subject to vesting requirements. Company contributions under the 401(k)
Plan totaled $3.1 million, $2.9 million, and $3.5 million for the years ended December 31, 2013, 2012, and 2011,
respectively.
18. Segment Disclosures
We have aggregated our operating segments into one reportable segment, well-being improvement services. Our
integrated well-being improvement services include disease management, health coaching, and wellness and prevention
programs. Further, we report revenues from our external customers on a consolidated basis since well-being
improvement is the only service that we provide.
During 2013 and 2012, we derived approximately 10.5% and 11.5%, respectively, of our revenues from one
customer and during 2011, we derived approximately 17% of our revenues from a separate customer, with no other
customer comprising 10% or more of our revenues.
69
19. Quarterly Financial Information (unaudited)
(In thousands, except per share data)
Year Ended
December 31, 2013
Revenues
Gross margin
Income (loss) before income taxes
Net income (loss)
First
(1)
Second Third
Fourth
(1)
(2)
(1) (2)
$165,165 $ 162,270 $ 166,615 $ 169,235
$ 15,083 $ 19,916 $ 26,391 $ 18,326
$ (6,044) $ (1,650) $ 1,108 $ (7,591)
$ (3,949) $ (1,101) $ 1,799 $ (5,290)
Basic earnings (loss) per share (3)
Diluted earnings (loss) per share (3)
$
$
(0.12) $
(0.12) $
(0.03) $
(0.03) $
0.05 $
0.05 $
(0.15)
(0.15)
Year Ended
December 31, 2012
Revenues
Gross margin
Income (loss) before income taxes
Net income (loss)
First
(1)
Second Third
Fourth
(4)
$ 165,218 $ 170,214 $ 166,559 $ 175,180
$ 16,300 $ 32,061 $ 30,619 $ 28,217
8,732 $ 8,542 $ 1,587
$ (4,116) $
604
5,057 $ 5,028 $
$ (2,665) $
Basic earnings (loss) per share (3)
Diluted earnings (loss) per share (3)
$
$
(0.08) $
(0.08) $
0.15 $
0.15 $
0.15 $
0.15 $
0.02
0.02
(1) The assumed exercise of stock-based compensation awards for this period was not considered in the calculation of
diluted earnings (loss) per share because the impact would have been anti-dilutive.
(2) Includes charges related to non-cash interest associated with amortization of a debt discount of $1.5 million and $1.6
million for the third and fourth quarter, respectively.
(3) We calculated earnings per share for each of the quarters based on the weighted average number of shares and
dilutive securities outstanding for each period. Accordingly, the sum of the quarters may not necessarily be equal to the
full year income per share.
(4) Includes charges related to one-time termination benefits associated with capacity realignment of $1.8 million.
70
Report of Independent Registered Public Accounting Firm
The Board of Directors and Stockholders of Healthways, Inc.
We have audited Healthways, Inc.'s internal control over financial reporting as of December 31, 2013, based on criteria
established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the
Treadway Commission (1992 framework) (the COSO criteria). Healthways, Inc.'s management is responsible for
maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control
over financial reporting included in the accompanying Management's Annual Report on Internal Control over Financial
Reporting. Our responsibility is to express an opinion on the company's internal control over financial reporting based on
our audit.
We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United
States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective
internal control over financial reporting was maintained in all material respects. Our audit included obtaining an
understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and
evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other
procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for
our opinion.
A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the
reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally
accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures
that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and
dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary
to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts
and expenditures of the company are being made only in accordance with authorizations of management and directors of
the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition,
use, or disposition of the company's assets that could have a material effect on the financial statements.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also,
projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate
because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
In our opinion, Healthways, Inc. maintained, in all material respects, effective internal control over financial reporting as of
December 31, 2013, based on the COSO criteria.
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States),
the consolidated balance sheets of Healthways, Inc. as of December 31, 2013 and 2012, and the related consolidated
statements of operations, comprehensive income (loss), changes in stockholders' equity, and cash flows for each of the
three years in the period ended December 31, 2013 of Healthways, Inc. and our report dated March 14, 2014 expressed
an unqualified opinion thereon.
/s/ Ernst & Young LLP
Nashville, Tennessee
March 14, 2014
71
Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure
Not applicable.
Item 9A. Controls and Procedures
Evaluation of Disclosure Controls and Procedures
The Company's principal executive officer and principal financial officer have reviewed and evaluated the
effectiveness of the Company's disclosure controls and procedures (as defined in Rule 13a-15(e) and 15d-15(e)
promulgated under the Exchange Act) as of December 31, 2013. Based on that evaluation, the principal executive officer
and principal financial officer have concluded that the Company's disclosure controls and procedures are effective. They
are designed to ensure that information required to be disclosed by the Company in the reports that it files or submits
under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC's
rules and forms and to ensure that information required to be disclosed by the Company in the reports that it files or
submits under the Exchange Act is accumulated and communicated to the Company's management, including the
principal executive officer and principal financial officer, to allow timely decisions regarding required disclosure.
Management's Annual Report on Internal Control over Financial Reporting
Management, including the principal executive officer and principal financial officer, is responsible for establishing
and maintaining adequate internal control over financial reporting (as defined in Rule 13a-15(f) promulgated under the
Exchange Act. Internal control over financial reporting is a process designed to provide reasonable assurance regarding
the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with
generally accepted accounting principles.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect
misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls
may become inadequate because of changes in conditions, or that the degree of compliance with the policies and
procedures may deteriorate.
Management has performed an assessment of the effectiveness of the Company's internal control over financial
reporting as of December 31, 2013 based on criteria established in Internal Control — Integrated Framework
(1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (the "COSO framework"), and
believes that the COSO framework is a suitable framework for such an evaluation. Based on this assessment,
management has concluded that the Company's internal control over financial reporting was effective as of December 31,
2013.
Ernst & Young LLP, the independent registered public accounting firm that audited the Company's consolidated
financial statements for the year ended December 31, 2013, has issued an attestation report on the Company's internal
control over financial reporting which is included in this Report.
Changes in Internal Control Over Financial Reporting
There have been no changes in the Company's internal controls over financial reporting during the quarter ended
December 31, 2013 that have materially affected, or are reasonably likely to materially affect, the Company's internal
control over financial reporting.
Item 9B. Other Information
Not applicable.
72
Item 10.
Directors, Executive Officers and Corporate Governance
PART III
Information concerning our directors, director nomination procedures, audit committee, audit committee financial
experts, code of ethics, and compliance with Section 16(a) of the Exchange Act will be included under the headings
"Election of Directors," "Corporate Governance," and "Director Compensation" in our Proxy Statement for the
2014 Annual Meeting of Stockholders and is incorporated herein by reference.
Pursuant to General Instruction G(3) of Form 10-K, information concerning our executive officers is included in
Part I of this Report, under the caption "Executive Officers of the Registrant."
Code of Business Conduct
We have adopted a code of business conduct ("code of conduct") applicable to our principal executive, financial,
and accounting officers. Copies of both the code of conduct, as well as any waiver of a provision of the code of conduct
granted to any principal executive, financial, and accounting officers or material amendment to the code of conduct, if any,
are available, without charge, on our website at www.healthways.com.
Item 11.
Executive Compensation
Information required by this item will be included under the heading "Executive Compensation" in our Proxy
Statement for the 2014 Annual Meeting of Stockholders and is incorporated herein by reference.
Item 12.
Security Ownership of Certain Beneficial Owners and Management and Related Stockholder
Matters
Information required by this item will be included under the headings "Security Ownership of Certain Beneficial
Owners and Management" and "Adoption of the Company's 2014 Stock Incentive Plan" in our Proxy Statement for the
2014 Annual Meeting of Stockholders and is incorporated herein by reference.
Item 13.
Certain Relationships and Related Transactions, and Director Independence
Information required by this item will be included under the heading "Corporate Governance" in our Proxy
Statement for the 2014 Annual Meeting of Stockholders and is incorporated herein by reference.
Item 14.
Principal Accounting Fees and Services
Information required by this item will be included under the heading "Ratification of Independent Registered Public
Accounting Firm" in our Proxy Statement for the 2014 Annual Meeting of Stockholders and is incorporated herein by
reference.
73
Item 15.
Exhibits, Financial Statement Schedules
(a) The following documents are filed as part of this Report:
PART IV
1. The financial statements filed as part of this Report are included in Part II, Item 8 of this Report.
2. We have omitted all Financial Statement Schedules because they are not required under the instructions to the
applicable accounting regulations of the SEC or the information to be set forth therein is included in the financial statements
or in the notes thereto.
3. Exhibits
2.1
3.1
3.2
3.3
3.4
3.5
4.1
4.2
4.3
Stock Purchase Agreement dated October 11, 2006 among Healthways, Inc., Axia Health
Management, Inc., and Axia Health Management LLC [incorporated herein by reference to Exhibit
2.1 to the Company's Current Report on Form 8-K dated December 1, 2006, File No. 000-19364]
Restated Certificate of Incorporation, as amended [incorporated by reference to Exhibit 3.1 to Form
10-Q of the Company's fiscal quarter ended February 29, 2008, File No. 000-19364]
Certificate of Amendment to Restated Certificate of Incorporation, as amended, dated as of October
10, 2013 [incorporated by reference to Exhibit 3.2 to Form 10-Q of the Company's fiscal quarter
ended September 30, 2013, File No. 000-19364]
Amended and Restated Bylaws [incorporated by reference to Exhibit 3.2 to Form 10-Q of the
Company's fiscal quarter ended February 29, 2004, File No. 000-19364]
Amendment to Amended and Restated Bylaws [incorporated by reference to Exhibit 3.1 to the
Company's Current Report on Form 8-K dated November 15, 2007, File No. 000-19364]
Amendment No. 2 to Amended and Restated Bylaws [incorporated by reference to Exhibit 3.1 to
the Company's Current Report on Form 8-K dated September 3, 2008, File No. 000-19364]
Article IV of the Company's Restated Certificate of Incorporation (included in Exhibit 3.1)
Rights Agreement dated June 19, 2000 between the Company and SunTrust Bank, including the
Form of Rights Certificate (Exhibit A), the Form of Summary of Rights (Exhibit B) and the Form of
Certificate of Amendment to the Restated Certificate of Incorporation of the Company (Exhibit C)
[incorporated herein by reference to Exhibit 4 to the Company's Current Report on Form 8-K dated
June 21, 2000, File No. 000-19364]
Amendment No. 1 to Rights Agreement dated June 15, 2004 between the Company and SunTrust
Bank [incorporated herein by reference to Exhibit 4 to the Company's Current Report on Form 8-K
dated June 17, 2004, File No. 000-19364
4.4
Amendment No. 2 to Rights Agreement dated July 19, 2006 between the Company and SunTrust
Bank [incorporated herein by reference to Exhibit 4.1 to the Company's Current Report on Form 8-K
dated July 19, 2006, File No. 000-19364]
4.5
4.6
10.1
Indenture dated as of July 8, 2013 between the Company and U.S. Bank National Association
[incorporated by reference to Exhibit 4.1 to the Company's Current Report on Form 8-K dated July 8,
2013, File No. 000-19364]
Form of 1.50% Cash Convertible Senior Note due 2018 (included in Exhibit 4.5)
Office Lease dated as of May 4, 2006 between the Company and Highwoods/Tennessee
Holdings, L.P. [incorporated by reference to Exhibit 10.1 to the Company's Current Report on
Form 8-K dated May 5, 2006, File No. 000-19364]
74
10.2
10.3
10.4
10.5
10.6
10.7
10.8
10.9
10.10
10.11
10.12
10.13
10.14
Master Services Agreement dated May 25, 2011 between the Company and HP Enterprise
Services, LLC [incorporated by reference to Exhibit 10.1 to Form 10-Q of the Company's fiscal
quarter ended June 30, 2011, File No. 000-19364] *
Fifth Amended and Restated Revolving Credit and Term Loan Agreement dated June 8, 2012
between the Company and SunTrust Bank as Administrative Agent, JPMorgan Chase Bank,
N.A.as Documentation Agent, and U.S. Bank National Association and Fifth Third Bank as Co-
Syndication Agents [incorporated by reference to Exhibit 10.1 to Company's Current Report on
Form 8-K dated June 11, 2012, File No. 000-19364]
First Amendment to Fifth Amended and Restated Revolving Credit and Term Loan Agreement
dated February 5, 2013 between the Company and SunTrust Bank as Administrative Agent
[incorporated by reference to Exhibit 10.1 to the Company's Current Report on Form 8-K dated
February 7, 2013, File No. 000-19364]
Second Amendment to Fifth Amended and Restated Revolving Credit and Term Loan
Agreement dated March 15, 2013 between the Company and SunTrust Bank as Administrative
Agent [incorporated by reference to Exhibit 10.2 to Form 10-Q of the Company's fiscal
quarter ended March 31, 2013, File No. 000-19364]
Third Amendment to Fifth Amended and Restated Revolving Credit and Term Loan Agreement
and First Amendment to Second Amended and Restated Subsidiary Guarantee Agreement
[incorporated by reference to Exhibit 10.1 to the Company's Current Report on Form 8-K dated
July 1, 2013, File No. 000-19364]
Call Option Transaction Confirmation dated as of July 1, 2013 between the Company and
JPMorgan Chase Bank, National Association, London Branch [incorporated by reference to
Exhibit 10.1 to the Company's Current Report on Form 8-K dated July 8, 2013, File No. 000-
19364]
Amendment to Call Option Transaction Confirmation dated as of July 11, 2013 between the
Company and JPMorgan Chase Bank, National Association, London Branch [incorporated by
reference to Exhibit 10.1 to the Company's Current Report on Form 8-K dated July 16, 2013,
File No. 000-19364]
Call Option Transaction Confirmation dated as of July 1, 2013 between the Company and
Morgan Stanley & Co. International plc [incorporated by reference to Exhibit 10.2 to the
Company's Current Report on Form 8-K dated July 8, 2013, File No. 000-19364]
Amendment to Call Option Transaction Confirmation dated as of July 11, 2013 between the
Company and Morgan Stanley & Co. Internal plc [incorporated by reference to Exhibit 10.2 to
the Company's Current Report on Form 8-K dated July 16, 2013, File No. 000-19364]
Base Warrants Confirmation dated as of July 1, 2013 between the Company and JPMorgan
Chase Bank, National Association, London Branch [incorporated by reference to Exhibit 10.3 to
the Company's Current Report on Form 8-K dated July 8, 2013, File No. 000-19364]
Additional Warrants Confirmation dated as of July 11, 2013 between the Company and
JPMorgan Chase Bank, National Association, London Branch [incorporated by reference to
Exhibit 10.3 to the Company's Current Report on Form 8-K dated July 16, 2013, File No. 000-
19364]
Base Warrants Confirmation dated as of July 1, 2013 between the Company and Morgan
Stanley & Co. International plc [incorporated by reference to Exhibit 10.4 to the Company's
Current Report on Form 8-K dated July 8, 2013, File No. 000-19364]
Additional Warrants Confirmation dated as of July 11, 2013 between the Company and Morgan
Stanley & Co. International plc [incorporated by reference to Exhibit 10.4 to the Company's
Current Report on Form 8-K dated July 16, 2013, File No. 000-19364]
75
10.15
10.16
10.17
10.18
Investment Agreement dated October 1, 2013 between the Company and CareFirst Holdings, LLC
[incorporated by reference to Exhibit 10.1 to the Company's Current Report on Form 8-K dated
October 2, 2013, File No. 000-19364]*
Convertible Senior Subordinated Note dated October 1, 2013 issued by the Company to CareFirst
Holdings, LLC [incorporated by reference to Exhibit 10.2 to the Company's Current Report on Form
8-K dated October 2, 2013, File No. 000-19364]
Form of Common Stock Purchase Warrant [incorporated by reference to Exhibit 10.3 to the
Company's Current Report on Form 8-K dated October 2, 2013, File No. 000-19364]
Registration Rights Agreement dated October 1, 2013 between the Company and CareFirst
Holdings, LLC [incorporated by reference to Exhibit 10.4 to the Company's Current Report on Form
8-K dated October 2, 2013, File No. 000-19364]
Management Contracts and Compensatory Plans
10.19
10.20
10.21
10.22
10.23
10.24
10.25
10.26
10.27
Amended and Restated Employment Agreement dated December 21, 2012 between the Company
and Ben R. Leedle, Jr. [incorporated by reference to Exhibit 10.5 to Form 10-K of the Company's
fiscal year ended December 31, 2012, File No. 000-19364]
Amended and Restated Employment Agreement dated November 30, 2012 between the Company
and Alfred Lumsdaine [incorporated by reference to Exhibit 10.6 to Form 10-K of the Company's
fiscal year ended December 31, 2012, File No. 000-19364]
Employment Agreement dated August 31, 2011 between the Company and Michael R. Farris
[incorporated by reference to Exhibit 10.12 to Form 10-K of the Company's fiscal year ended
December 31, 2011, File No. 000-19364]
Amendment to Employment Agreement dated December 1, 2012 between the Company and
Michael R. Farris [incorporated by reference to Exhibit 10.10 to Form 10-K of the Company's fiscal
year ended December 31, 2012, File No. 000-19364]
Employment Agreement dated January 1, 2012 between the Company and Peter Choueiri
[incorporated by reference to Exhibit 10.1 to Form 10-Q of the Company's fiscal quarter ended
March 31, 2012, File No. 000-19364]
Employment Agreement dated July 29, 2012 between the Company and Glenn Hargreaves
[incorporated by reference to Exhibit 10.1 to Form 10-Q of the Company's fiscal quarter ended
June 30, 2012, File No. 000-19364]
Employment Agreement dated July 29, 2012 between the Company and Mary Flipse [incorporated
by reference to Exhibit 10.2 to Form 10-Q of the Company's fiscal quarter ended June 30, 2012,
File No. 000-19364]
Amended and Restated Corporate and Subsidiary Capital Accumulation Plan [incorporated by
reference to Exhibit 10.2 to Form 10-Q of the Company's fiscal quarter ended June 30, 2011, File
No. 000-19364]
Form of Indemnification Agreement by and among the Company and the Company's directors
[incorporated by reference to Exhibit 10.15 to Registration Statement on Form S-1 (Registration
No. 33-41119)]
76
10.28
10.29
10.30
10.31
10.32
10.33
10.34
10.35
10.36
10.37
10.38
10.39
10.40
10.41
10.42
2007 Stock Incentive Plan, as amended [incorporated by reference to Exhibit 10.16 to Form 10-K
of the Company's fiscal year ended December 31, 2012, File No. 000-19364]
1996 Stock Incentive Plan, as amended [incorporated by reference to Exhibit 10.20 to Form 10-K
of the Company's fiscal year ended August 31, 2006, File No. 000-19364]
Amended and Restated 2001 Stock Option Plan [incorporated by reference to Exhibit 10.21 to
Form 10-K of the Company's fiscal year ended August 31, 2006, File No. 000-19364]
Form of Non-Qualified Stock Option Agreement under the Company's 2007 Stock Incentive Plan
[incorporated by reference to Exhibit 10.24 to Form 10-K of the Company's fiscal year ended
August 31, 2007, File No. 000-19364]
Form of Restricted Stock Unit Award Agreement under the Company's 2007 Stock Incentive Plan
[incorporated by reference to Exhibit 10.25 to Form 10-K of the Company's fiscal year ended
August 31, 2007, File No. 000-19364]
Form of Non-Qualified Stock Option Agreement (for Directors) under the Company's 2007 Stock
Incentive Plan [incorporated by reference to Exhibit 10.2 to Form 10-Q of the Company's fiscal
quarter ended June 30, 2010, File No. 000-19364]
Form of Restricted Stock Unit Award Agreement (for Directors) under the Company's 2007 Stock
Incentive Plan [incorporated by reference to Exhibit 10.3 to Form 10-Q of the Company's fiscal
quarter ended June 30, 2010, File No. 000-19364]
2007 Stock Incentive Plan Performance Cash Award Agreement dated March 3, 2009
[incorporated by reference to Exhibit 10.1 to the Company's Current Report on Form 8-K dated
March 4, 2009, File No. 000-19364]
2007 Stock Incentive Plan Performance Cash Award Agreement dated May 25, 2011 [incorporated
by reference to Exhibit 10.3 to Form 10-Q of the Company's fiscal quarter ended June 30, 2011,
File No. 000-19364]
Form of Non-Qualified Stock Option Agreement under the Company's 2007 Stock Incentive Plan
[incorporated by reference to Exhibit 10.2 to Form 10-Q of the Company's fiscal quarter ended
March 31, 2012, File No. 000-19364]
Form of Restricted Stock Unit Award Agreement under the Company's 2007 Stock Incentive Plan
[incorporated by reference to Exhibit 10.3 to Form 10-Q of the Company's fiscal quarter ended
March 31, 2012, File No. 000-19364]
2007 Stock Incentive Plan Performance Cash Award Agreement dated January 18, 2012
[incorporated by reference to Exhibit 10.4 to Form 10-Q of the Company's fiscal quarter ended
March 31, 2012, File No. 000-19364]
Form of Non-Qualified Stock Option Agreement under the Company's 2007 Stock Incentive
Plan [incorporated by reference to Exhibit 10.28 to Form 10-K of the Company's fiscal year ended
December 31, 2012, File No. 000-19364]
Form of Restricted Stock Unit Award Agreement under the Company's 2007 Stock Incentive
Plan [incorporated by reference to Exhibit 10.29 to Form 10-K of the Company's fiscal year ended
December 31, 2012, File No. 000-19364]
2007 Stock Incentive Plan Performance Cash Award Agreement dated February 28, 2013
[incorporated by reference to Exhibit 10.30 to Form 10-K of the Company's fiscal year ended
December 31, 2012, File No. 000-19364]
77
10.43
14.1
21
23
31.1
31.2
32
2007 Stock Incentive Plan Performance Cash Award Agreement for Peter Choueiri dated February
28, 2013 [incorporated by reference to Exhibit 10.31 to Form 10-K of the Company's fiscal year
ended December 31, 2012, File No. 000-19364]
Code of Business Conduct of Healthways, Inc.
Subsidiary List
Consent of Ernst & Young LLP
Certification pursuant to section 302 of the Sarbanes-Oxley Act of 2002 made by Ben R. Leedle,
Jr., Chief Executive Officer
Certification pursuant to section 302 of the Sarbanes-Oxley Act of 2002 made by Alfred
Lumsdaine, Chief Financial Officer
Certification Pursuant to 18 U.S.C section 1350 as adopted pursuant to Section 906 of the
Sarbanes-Oxley Act of 2002 made by Ben R. Leedle, Jr., Chief Executive Officer, and Alfred
Lumsdaine, Chief Financial Officer
*Portions of this Exhibit have been omitted and filed separately with the U.S. Securities and
Exchange Commission as part of an application for confidential treatment pursuant to the
Securities Exchange Act of 1934.
(b) Exhibits
Refer to Item 15(a)(3) above.
(c) Not applicable
78
Pursuant to the requirements of section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused
this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
SIGNATURES
March 14, 2014
HEALTHWAYS, INC
By:
/s/ Ben R. Leedle, Jr.
Ben R. Leedle, Jr.
Chief Executive Officer
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed by the following persons
on behalf of the Registrant and in the capacities and on the dates indicated.
Signature
Title
/s/ Ben R. Leedle, Jr.
Ben R. Leedle, Jr.
Chief Executive Officer and Director (Principal
Executive Officer)
Date
March 14, 2014
/s/ Alfred Lumsdaine
Chief Financial Officer (Principal Financial Officer)
March 14, 2014
Alfred Lumsdaine
/s/ Glenn Hargreaves
Glenn Hargreaves
Controller and Chief Accounting Officer (Principal Accounting
Officer)
March 14, 2014
/s/ John W. Ballantine
Chairman of the Board and Director
March 14, 2014
John W. Ballantine
/s/ William D. Novelli
Director
William D. Novelli
/s/ Donato J. Tramuto
Director
Donato Tramuto
/s/ John A. Wickens
Director
John A. Wickens
/s/ Mary Jane England, M.D. Director
Mary Jane England, M.D.
/s/ Alison Taunton-Rigby
Director
Alison Taunton-Rigby
/s/ Jay C. Bisgard, M.D.
Director
Jay C. Bisgard, M.D.
/s/ C. Warren Neel
Director
C. Warren Neel
/s/ Kevin G. Wills
Director
Kevin Wills
79
March 14, 2014
March 14, 2014
March 14, 2014
March 14, 2014
March 14, 2014
March 14, 2014
March 14, 2014
March 14, 2014
Performance Graph
In past years, we used the Center for Research in Security Prices (CRISP) Index for NASDAQ Stock Market (U.S.
Companies) and the CRISP Index for NASDAQ Health Services Stocks for our performance graphs. But as a
result of a change in the total return data made available to us through our provider, going forward, we will
use comparable indexes provided by NASDAQ OMX Global Indexes, i.e., the NASDAQ U.S. Stocks Benchmark
index and the NASDAQ Health Care Providers index, respectively.
The following graph compares the cumulative total stockholder return for our common stock for the last
five years with performance of the four indexes referenced above.
The graph below covers the period from December 31, 2008 through the end of fiscal 2013. The graph assumes that
a stockholder invested $100 in our common stock on December 31, 2008, and that all dividends were reinvested.
12/31/08
12/31/09
12/31/10
12/31/11
12/31/12
12/31/13
HWAY
Nasdaq U.S. Stocks
Nasdaq U.S. Stocks Benchmark
Nasdaq Health Services
Nasdaq Health Care Providers
100.0
100.0
100.0
100.0
100.0
159.8
143.7
129.3
132.2
134.4
97.2
170.2
151.9
159.2
148.6
59.8
171.1
152.4
150.1
163.3
93.2
202.4
177.5
180.3
184.9
133.7
281.9
236.9
233.3
255.2
300
200
100
0
12/31/2008
8/31/2009
12/31/2010
12/31/2011
12/31/2012
12/31/2013
The stock price performance shown on this graph is not necessarily indicative of future price performance.
Notes:
A. The lines represent annual index levels derived from compounded daily returns that include all dividends.
B. The indexes are reweighted daily, using the market capitalization on the previous trading day.
C. If the monthly interval, based on the fiscal year end, is not a trading day, the preceding trading day is used.
D. The index level for all series was set to $100.00 on December 31, 2008.
Reconciliation of Non-GAAP
Measures to GAAP Measures (unaudited)
The following tables contain certain non-GAAP financial measures. You should not consider these financial
measures in isolation or as a substitute for financial measures determined in accordance with GAAP. The
Company believes it is useful to investors to provide disclosures of its operating results and guidance on the
same basis as that used by management.
continued
continued from previous page
Reconciliation of Revenues Excluding the Two Terminated
Contracts to Revenues, GAAP Basis
Twelve Months Ended
December 31, 2013
Twelve Months Ended
December 31, 2012
Revenues excluding the two terminated contracts (1)
Revenues attributable to the two terminated contracts (2)
Revenues, GAAP basis
$
$
659.8
3.5
663.3
$
$
595.6
81.6
677.2
(1) Revenues excluding the two terminated contracts is a non-GAAP financial measure. The Company excludes the revenue impact from the termination
of the contracts with Cigna and one other health plan (the “two terminated contracts”) from this measure because of the significance of these termi-
nated contracts. The Company believes it is useful to investors to provide disclosures of its operating results and guidance on the same basis as that used
by management. You should not consider revenues excluding the two terminated contracts in isolation or as a substitute for revenues determined in
accordance with accounting principles generally accepted in the United States.
(2) Revenues attributable to the two terminated contracts consist of pre-tax revenues of $3.5 million and $81.6 million for the twelve months ended
December 31, 2013 and 2012, respectively.
Reconciliation of Earnings (Loss) Per Share (EPS) Excluding Non-Cash
Interest and Restructuring Charges to EPS, GAAP Basis (3)
EPS (loss) excluding non-cash interest and restructuring charges (4)
EPS (loss) attributable to non-cash interest charges (5)
EPS (loss) attributable to restructuring charges (6)
EPS, GAAP basis (7)
Twelve Months Ended
December 31, 2013
Twelve Months Ended
December 31, 2012
$
$
(0.19)
(0.05)
–––
(0.25)
$
$
0.27
–––
(0.03)
0.24
(3) The assumed exercise of stock-based compensation awards for the twelve months ended December 31, 2013 was not considered because the
impact would be anti-dilutive.
(4) EPS (loss) excluding non-cash interest and restructuring charges is a non-GAAP financial measure. The Company excludes EPS (loss) attributable to
non-cash interest and restructuring charges from this measure because of its comparability to the Company’s historical operating results. The Company
believes it is useful to investors to provide disclosures of its operating results and guidance on the same basis as that used by management. You should
not consider EPS excluding non-cash interest and restructuring charges in isolation or as a substitute for EPS determined in accordance with accounting
principles generally accepted in the United States.
(5) EPS (loss) attributable to non-cash interest charges includes $3.1 million for the twelve months ended December 31, 2013 associated with
amortization of a debt discount.
(6) EPS (loss) attributable to restructuring charges includes $1.8 million for the twelve months ended December 31, 2012 associated with charges related
to capacity realignment.
(7) Figures may not add due to rounding.
Reconciliation of Adjusted Net Loss and Adjusted Net Loss Per Share
to Net Loss and Net Loss Per Share, GAAP Basis
Adjusted net loss (8)
Net loss attributable to non-cash interest charges (9)
Net loss attributable to legal settlement charges (10)
Net loss, GAAP basis
Three Months Ended
March 31, 2014
Three Months Ended
March 31, 2013
$ in thousands
Per Share
$ in thousands
Per Share
$ (2,573)
(986)
(6,037)
$ (9,569)
$
$
(0.07)
(0.03)
(0.17)
(0.27)
$ (3,949)
–––
–––
$ (3,949)
$
$
(0.12)
–––
–––
(0.12)
(8) Adjusted net loss and adjusted net loss per share are non-GAAP financial measures. The Company excludes net loss attributable to non-cash
interest and legal settlement charges from these measures because of their comparability to the Company’s historical operating results. The
Company believes it is useful to investors to provide disclosures of its operating results and guidance on the same basis as that used by man-
agement. You should not consider adjusted net loss or adjusted net loss per share in isolation or as a substitute for net loss or net loss per share
determined in accordance with accounting principles generally accepted in the United States.
(9) Net loss attributable to non-cash interest charges represents the after-tax impact of the amortization of a debt discount for the three months
ended March 31, 2014.
(10) Net loss attributable to legal settlement charges consists of the after-tax impact of charges for the three months ended March 31, 2014 associated
with the Company’s settlement of a contractual dispute in April 2014.
701 Cool Springs Blvd • Franklin, TN 37067 • healthways.com • Copyright© 2014 Healthways, Inc. All rights reserved.
701 Cool Springs Blvd • Franklin, TN 37067 • healthways.com • Copyright© 2014 Healthways, Inc. All rights reserved.