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TransAct

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FY2019 Annual Report · TransAct
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-K

(Mark One)
⌧ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended December 31, 2019
or

□ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from                     to                    .

Commission file number: 0-21121

Delaware
(State or other jurisdiction of incorporation or organization)

One Hamden Center, 2319 Whitney Avenue, Suite 3B, Hamden, CT
(Address of principal executive offices)

06-1456680
(I.R.S. Employer Identification No.)

06518
(Zip Code)

(Exact name of registrant as specified in its charter)

(203) 859-6800
(Registrant’s Telephone Number, Including Area Code)

Title of each class
Common stock, par value $0.01 per share

Trading Symbol(s)
TACT

Name of each exchange on which registered
NASDAQ Global Market

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.  Yes   □   No   ⌧

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.  Yes   □   No   ⌧

Securities registered pursuant to Section 12(b) of the Act: None

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for
such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes   ⌧   No   □

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T during the preceding 12
months (or for such shorter period that the registrant was required to submit such files).  Yes    ⌧   No   □

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting  company  or  an  emerging  growth  company.    See  the
definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.  (Check one):

Large accelerated filer  □
Non-accelerated filer  □

Accelerated filer  ⌧
Smaller reporting company  ⌧
Emerging growth company □

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial standards provided
pursuant to Section 13(a) of the Exchange Act.  □

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes   □   No   ⌧

The aggregate market value of the voting and non-voting common equity held by non-affiliates of the Registrant was approximately $81,900,000 based on the last sale price on June 28, 2019.

As of February 28, 2020, the number of shares outstanding of the Registrant’s common stock, $0.01 par value, was 7,534,133.

DOCUMENTS INCORPORATED BY REFERENCE

Portions  of  the  Registrant’s  Definitive  Proxy  Statement  related  to  its  2020  Annual  Meeting  of  Stockholders  (the  “Proxy  Statement”)  to  be  filed  with  the  Securities  and  Exchange
Commission  within 120 days after the Registrant’s fiscal year end of December 31, 2019 are incorporated by reference into Part III of this Annual Report on Form 10-K.

 
                                                                                                                                                            
                                                                                                                                                            
 
 
 
 
 
 
 
 
Business

Item 1.
Item 1A. Risk Factors
Item 1B. Unresolved Staff Comments
Item 2.
Item 3.
Item 4. Mine Safety Disclosures

Properties
Legal Proceedings

TRANSACT TECHNOLOGIES INCORPORATED

INDEX

PART I.

PART II.

Selected Financial Data

Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities
Item 6.
Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations
Item 7A. Quantitative and Qualitative Disclosures About Market Risk
Item 8.
Item 9.
Item 9A. Controls and Procedures
Item 9B. Other Information

Financial Statements and Supplementary Data
Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

Item 10. Directors, Executive Officers and Corporate Governance
Item 11. Executive Compensation
Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters
Item 13. Certain Relationships and Related Transactions, and Director Independence
Item 14. Principal Accounting Fees and Services

PART III.

Item 15. Exhibits, Financial Statement Schedules
Item 16.  Form 10-K Summary 

PART IV.

SIGNATURES

Signatures

CONSOLIDATED FINANCIAL STATEMENTS

Index to Consolidated Financial Statements

1
5
11
11
11
11

12
14
14
26
26
26
26
27

28
28
28
28
28

29
31

32

F-1

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
PART I

Forward Looking Statements
Certain statements included in this Annual Report on Form 10-K (this “Form 10-K”) may include “forward-looking statements” within the meaning of the
U.S.  federal  securities  laws,  including  the  Private  Securities  Litigation  Reform  Act  of  1995.  Forward-looking  statements  are  any  statements  other  than
statements  of  historical  fact.  Forward-looking  statements  represent  current  views  about  possible  future  events  and  are  often  identified  by  the  use  of
forward-looking terminology, such as “may”, “will”, “expect”, “intend”, “estimate”, “anticipate”, “believe”, “project” or “continue” or the negative
thereof or other similar words.  Forward-looking statements are subject to certain risks, uncertainties and assumptions.  In the event that one or more of
such risks or uncertainties materialize, or one or more underlying assumptions prove incorrect, actual results may differ materially from those expressed or
implied by the forward-looking statements.

Important factors and uncertainties that could cause actual results to differ materially from those expressed or implied by the forward-looking statements
include, but are not limited to, the following: our ability to successfully develop new products that garner customer acceptance and generate sales, both
domestically  and  internationally,  in  the  face  of  substantial  competition  from  competitors  that  have  broader  lines  of  products  and  greater  financial
resources; our ability to successfully transition our business towards the food service technology and casino and gaming markets;  our ability to remediate
the material weaknesses over internal control over financial reporting; risks associated with potential future acquisitions; our dependence on a significant
customer;  general  economic  conditions  in  the  United  States,  Australia,  New  Zealand,  Europe,  Latin  America  and  Asia;  our  dependence  on  contract
manufacturers  for  the  manufacturing  and  assembly  of  a  large  portion  of  our  products  in  Asia;  our  dependence  on  significant  suppliers;  our  ability  to
recruit and retain quality employees as the Company grows; our dependence on third parties for sales outside the United States, including Australia, New
Zealand,  Latin  America  and  Asia;  marketplace  acceptance  of  new  products;  risks  associated  with  foreign  operations;  the  availability  of  third-party
components  at  reasonable  prices;  price  wars  or  other  significant  pricing  pressures  affecting  the  Company's  products  in  the  United  States  or  abroad;
increased product costs or reduced customer demand for our products due to changes in U.S. policy that may result in trade wars or tariffs; our ability to
protect  intellectual  property;  the  effect  on  global  economic  conditions,  financial  markets  and  our  business  from  the  United  Kingdom’s  withdrawal  from
the European Union; and other risk factors detailed from time to time in the Company’s reports filed with the Securities and Exchange Commission.

We  caution  readers  not  to  place  undue  reliance  on  forward-looking  statements,  which  speak  only  as  of  the  date  of  this  Form  10-K.    We  undertake  no
obligation to public publicly or otherwise revise any forward-looking statements, whether as a result of new information, future events or other factors,
except where we are expressly required to do so by law.

Item 1. Business.

The Company
TransAct Technologies Incorporated (together with its consolidated subsidiaries, “TransAct”, the “Company”, “we”, “us”, or “our”) was incorporated in
June  1996  and  began  operating  as  a  stand-alone  business  in  August  1996  as  a  spin-off  of  the  printer  business  that  was  formerly  conducted  by  certain
subsidiaries of Tridex Corporation.  We completed an initial public offering on August 22, 1996.

TransAct is a global leader in developing and selling software-driven technology and printing solutions for high growth markets including  food  service
technology, point of sale (“POS”) automation and banking, casino and gaming, lottery, and oil and gas.  Our world-class products are designed from the
ground up based on market and customer requirements and are sold under the BOHA!™, AccuDate™, Epic®, EPICENTRAL™, Ithaca®, and Printrex®
brand  names.    In  March  2019,  we  launched  a  new  line  of  products  for  the  food  service  technology  market,  the  BOHA!  branded  suite  of  cloud-based
applications and companion hardware solutions.  The new BOHA! software and hardware products help restaurants and food service operators of all sizes
automate the food production operations in the back-of-house operations.  Known and respected worldwide for innovative designs and real-world service
reliability,  our  thermal  and  inkjet  printers  and  terminals  generate  top-quality  labels,  coupons  and  transaction  records  such  as  receipts,  tickets  and  other
documents, as well as printed logging and plotting of data.  We sell our technology to original equipment manufacturers (“OEMs”), value-added resellers,
select distributors, as well as directly to end-users.  Our product distribution spans across the Americas, Europe, the Middle East, Africa, Asia, Australia,
New Zealand, Latin America, the Caribbean Islands and the South Pacific. We also offer world-class service, support, labels, spare parts, accessories and
printing supplies to our growing worldwide base of products currently in use by our customers. Through our TransAct Services Group (“TSG”), we provide
a complete range of supplies and consumables used in the printing and scanning activities of customers in the restaurant and hospitality, banking, retail,
casino and gaming, government and oil and gas exploration markets.  Through our webstore, www.transactsupplies.com, and our direct selling team, we
address the demand for these products. Our primary operating, hardware research and development, and eastern region service center is located in Ithaca,
New  York.    In  addition,  we  have  a  casino  and  gaming  sales  headquarters,  software  research  and  development  and  western  region  service  center  in  Las
Vegas, Nevada; a European sales and service center at our subsidiary in the United Kingdom (“UK”); and a sales office located in Macau, China.  Our
executive offices are located at One Hamden Center, 2319 Whitney Avenue, Suite 3B, Hamden, Connecticut, 06518, with a telephone number of (203)
859-6800.

Products, Services and Distribution Methods

Printers, terminals and other hardware: TransAct designs, develops and markets a broad array of transaction-based and specialty printers and terminals
utilizing  thermal  and  inkjet  printing  technology  for  applications,  primarily  in  the  food  service  technology,  POS  automation  and  banking,  casino  and
gaming, lottery, and oil and gas printing markets.  Our printers and terminals are configurable and offer customers the ability to choose from a variety of
features  and  functions.    Options  typically  include  interface  configuration,  mounting  configuration,  paper  cutting  devices,  paper  handling  capacities  and
cabinetry color.  Our food service technology terminals also offer software configurable menu options.  Our food service technology market also includes
sales of hardware products including handheld devices, tablets, temperature probes and temperature sensors and gateways.  

1

 
Food Service Technology: The primary offering in the food service technology market is our BOHA! ecosystem, which combines our latest generation
terminal, cloud-based software applications and related hardware into a unique solution to automate operations with food production in the back-of-house
operations  in  restaurants  and  food  service  operations.    The  software  component  of  BOHA!  consists  of  a  suite  of  software-as-a-service  (“SaaS”)-based
applications, including applications for inventory management, temperature monitoring of food and equipment, timers, food safety labeling, food recalls,
checklists and procedures, equipment service management, and delivery management.  Any and all these applications can be chosen by our customer and
packaged  into  a  single  platform  with  the  associated  hardware,  which  includes  the  BOHA!  terminal,  handheld  devices,  tablets,  temperature  probes  and
temperature sensors and gateways. The BOHA! terminal combines the software and hardware components in a device that includes an operating system,
touchscreen and one or two thermal print mechanisms that print easy-to-read food rotation labels, grab and go labels for prepared foods, nutritional labels
and “enjoy by” date labels.  The BOHA! terminal is equipped with the TransAct Enterprise Management System to ensure that only approved applications
and  functions  are  available  on  the  device  and  allows  over-the-air  updates  to  the  applications  and  operating  system.    BOHA!  helps  food  service
establishments and restaurants (including fine dining, casual dining, fast casual and quick-serve restaurants, convenience stores, hospitality establishments
and contract food service providers) effectively manage food safety and grab-and-go initiatives, as well as automate and manage back-of-house operations. 
Recurring revenue from BOHA! is generated by software sales, including software subscriptions that are charged to customers upfront on a per-application
basis, as well as sales of labels, extended warranty and service contracts, and technical support services.  In the food service technology market, we use an
internal sales force to solicit sales directly from end users.

POS automation and banking: In the POS market, we sell several models of printers utilizing thermal printing technology.  Our POS printers are used
primarily by quick-serve restaurants located either at the checkout counter or within self-service kiosks to print receipts for consumers or print on linerless
labels.  In the POS market, we primarily sell our products through a network of domestic and international distributors and resellers.  We use an internal
sales force to manage sales through our distributors and resellers, as well as to solicit sales directly from end-users.  In the banking market, we sold inkjet
printers that are used by banks, credit unions and other financial institutions to print deposit and withdrawal receipts and to validate checks at bank teller
stations.   In the banking market, we primarily sold our products directly to end-user banks and financial institutions through our internal sales force and, to
a lesser extent, resellers.  We exited the banking market as of December 31, 2018 and therefore do not expect any future sales.

Casino and gaming:  We sell several models of printers used in slot machines and video lottery terminals (“VLTs”) and other gaming machines that print
tickets or receipts instead of issuing coins (“ticket-in, ticket-out” or “TITO”) at casinos, racetracks and other gaming venues worldwide.  These printers
utilize thermal printing technology to print tickets and receipts in monochrome and offer various other features such as jam resistant bezels and a dual port
interface that enables casinos to print coupons and promotions.  In addition, we sell printers using thermal roll-fed printing technology for use in non-casino
establishments, including game types such as Amusements with Prizes, Skills with Prizes, Fixed Odds Betting Terminals and other  off-premise  gaming
type machines around the world.  We sell our casino and gaming products primarily (1) to slot machine manufacturers, who incorporate our printers into
slot  machines  and,  in  turn,  sell  completed  slot  machines  directly  to  casinos  and  other  gaming  establishments  and  (2)  through  distributors.    Prior  to
December 31, 2017, the Suzo-Happ Group was our primary worldwide distributor.  However, effective January 1, 2018, we replaced the Suzo-Happ Group
with new distributors in  Asia  and  Australia  and  adopted  a  direct  selling  model  in  Europe  utilizing  our  UK  sales  office.    We  also  maintain  a  dedicated
internal sales force to solicit sales from slot machine manufacturers and casinos, and to manage sales through our distributors.

We  also  offer  a  software  solution,  the  EPICENTRAL™  Print  System  (“EPICENTRAL™”  and  “EPICENTRAL®  SE”),  including  annual  software
maintenance, that enables casino operators to create promotional coupons and marketing messages and to print them in real-time at the slot machine. With
EPICENTRAL™, casinos can utilize the system to create multiple promotions and incentives to either increase customer time spent on the casino floor or
encourage additional visits to generate more revenue to the casinos.  In 2017, we introduced EPICENTRAL® SE, a system edition version of our software
solution,  that  is  specifically  designed  to  work  with  the  existing  bonusing  modules  of  casino  slot  machine  management  systems.    In  addition,
EPICENTRAL®  SE  provides  an  upgrade  path  to  a  full  EPICENTRALTM  implementation  in  the  event  an  operator  seeks  to  expand  its  promotion  and
bonusing options beyond the slot machine management systems currently offered.  In 2019 we introduced Epicentral 4.0, a cloud based version that also
uses the new Acres 4.0 technology that provides Epicentral with true real time slot machine play data.

Lottery:  Our lottery  printers  are  designed  for  high-volume,  high-speed  printing  of  lottery  tickets  for  various  lottery  applications.    We  primarily  supply
lottery  printers  to  International  Gaming  Technology  and  its  subsidiaries  (“IGT”),  our  largest  customer  and  the  world’s  largest  provider  of  lottery
terminals.  During 2019, we decided to exit this business and we expect our last sales to occur in 2020 and no future sales beyond 2020.  Sales of our
lottery products are made directly to IGT and other lottery system customers and are managed by an internal sales representative.

Printrex:  Printrex printers include wide format, desktop and rack mounted and vehicle mounted black and white thermal printers used by customers in the
oil and gas exploration industry to log and plot oil field and down hole well drilling data.  The Printrex® brand of printers also includes high-speed color
inkjet desktop printers used by oil and gas field service companies to print logs at their data centers.  Prior to 2019, revenue in this market also included
sales of vehicle mounted printers used to print schematics and certain other critical information in emergency services vehicles and other mobile printing
applications. We exited this market as of December 31, 2018 and do not expect any future sales.  We primarily sell our Printrex® products directly to oil
field service and drilling companies and OEM’s, as well as through regional distributors in the United States, Europe, Canada and Asia.

TSG:  Through TSG, we proactively market the sale of consumable products (including inkjet cartridges, ribbons, receipt paper, color thermal paper, and
other  printing  supplies),  replacement  parts,  maintenance  and  repair  services  and  testing  services  for  all  of  our  products  and  certain  competitor’s
products.  Our maintenance services include the sale of extended warranties, multi-year maintenance contracts, 24-hour guaranteed replacement product
service called TransAct Xpress™ and other repair services for our printers and terminals.  Within the United States, we provide repair services through our
eastern region service center in Ithaca, New York and our western region service center in Las Vegas, Nevada.  Internationally, we provide repair services
through our European service center located in Doncaster, UK, and through partners strategically located around the world.

We  also  provide  customers  with  telephone  sales  and  technical  support,  and  a  personal  account  representative  to  handle  orders,  shipping  and  general
information.  Technical and sales support personnel receive training on all our manufactured products and services.

In addition to personalized telephone and technical support, we also market and sell consumable products 24 hours a day, seven days a week, via our online
webstore, www.transactsupplies.com.

2

 
 
Sources and Availability of Raw Materials
We design our products to optimize product performance, quality, reliability and durability.  These designs combine cost efficient materials, sourcing and
assembly methods with high standards of workmanship.  Approximately 99% of our printer and terminal production is primarily through two third-party
contract manufacturers in Asia.  The remaining 1% of our products are assembled in our Ithaca, New York facility largely on a configure-to-order basis
using components and subassemblies that have been sourced from vendors and contract manufacturers around the world.

We  procure  component  parts  and  subassemblies  for  use  in  the  assembly  of  our  hardware  products  in  Ithaca,  New  York.    Critical  component  parts  and
subassemblies include thermal and inkjet print heads, printing/cutting mechanisms, power supplies, motors, injection molded plastic parts, LCD screens,
circuit boards and electronic components, which are obtained from domestic and foreign suppliers at competitive prices.  As a result of the majority of our
production being performed by our contract manufacturers, the majority of our purchases consist of fully-assembled printers and terminals produced by our
contract manufacturers  and,  to  a  much  lesser  extent,  component  parts.    We  typically  strive  to  maintain  more  than  one  source  for  our  component  parts,
subassemblies and fully assembled printers and terminals to reduce the risk of parts shortages or unavailability.  However, we could experience temporary
disruption if certain suppliers ceased doing business with us, as described below.

We currently buy a majority of our thermal print mechanisms, an important component of our thermal printers, and fully assembled printers for several of
our printer and food service technology terminal models, from one foreign contract manufacturer in China and to a lesser extent, one other foreign contract
manufacturer  in  Thailand.   Although  we  believe  that  other  contract  manufacturers  could  provide  similar  thermal  print  mechanisms  or  fully  assembled
printers and terminals, on comparable terms, a change in contract manufacturers could cause a delay in manufacturing and possible loss of sales, which
may have a material adverse effect on our operating results.  Although we do not have supply agreements with our foreign contract manufacturers, our
relationship  with  both  remain  strong  and  we  have  no  reason  to  believe  that  either  will  discontinue  their  supply  of  thermal  print  mechanisms  or  fully
assembled printers to us during 2020 or that their terms to us will be substantially less favorable than they have been historically.  Due to the impact from
the  Chinese  tariff,  we  are  seeking  to  increasingly  transfer  production  from  our  largest  contract  manufacturer  in  China  to  our  contract  manufacturer  in
Thailand during 2020.

HP Inc. (“HP”) is the sole supplier of inkjet cartridges that are used in all our banking inkjet printers.  Though we have exited the banking market as of
December 31, 2018, we still sell a substantial number of HP inkjet cartridges as a consumable product through TSG.  Although other inkjet cartridges are
compatible  with  our  banking  inkjet  printers,  the  loss  of  the  supply  of  HP  inkjet  cartridges  could  have  a  material  adverse  effect  on  the  sale  of  our  TSG
consumable products.  Our relationship with HP remains stable and we have no reason to believe that HP will discontinue its supply of inkjet cartridges to
us or that their terms to us will be materially different than they have been historically.  The inkjet cartridges we purchase from HP are used not only in our
inkjet printers for the POS automation and banking market, but also in other manufacturer’s printing devices across several other markets.

Canon, Inc. (“Canon”) is the sole supplier of inkjet cartridges and other consumable items (“Canon Consumables”) that are used in our Printrex® 980 oil
and  gas  printer.   The  loss  of  supply  of  Canon  Consumables  would  have  a  material  adverse  effect  on  the  sale  of  Printrex  980®  printers  and  the  Canon
Consumables.  We have a supply agreement with Canon to supply us with Canon Consumables until May 2020.  Prices under this agreement were fixed
through May 2013 but may be changed during the remainder of the agreement if the exchange rate fluctuates significantly between the Japanese yen and
the U.S. dollar.

Patents and Proprietary Information
TransAct relies on a combination of trade secrets, patents, employee and third-party nondisclosure agreements, copyright laws and contractual  rights  to
establish and protect its proprietary rights in its products.  We hold 36 United States and 37 foreign patents and have 8 United States and 3 foreign patent
applications pending pertaining to our products.  The duration of these patents range from 1 to 15 years.  The expiration of any individual patent would not
have a significant negative impact on our business.  We regard certain manufacturing processes and designs to be proprietary and attempt to protect them
through employee and third-party nondisclosure agreements and similar means.  It may be possible for unauthorized third parties to copy certain portions of
our products or to reverse engineer or otherwise obtain and use, to our detriment, information that we regard as proprietary.  Moreover, the laws of some
foreign  countries  do  not  afford  the  same  protection  to  our  proprietary  rights  as  do  the  laws  of  the  United  States.  There  can  be  no  assurance  that  legal
protections we rely upon to protect our proprietary position will be adequate or that our competitors will not independently develop technologies that are
substantially equivalent or superior to our technologies.

Trademarks, Service Marks and Copyrights
We own or have rights to trademarks, service marks, trade names and copyrights that we use in connection with the operation of our business, including our
corporate  names,  logos  and  website  names.  Other  trademarks,  service  marks  and  trade  names  appearing  in  this  Annual  Report  on  Form  10-K  are  the
property  of  their  respective  owners.    The  trademarks  we  own  include  TransAct®,  BOHA!TM,  AccuDate™,  Epic,  EPICENTRAL™,  Ithaca®  and
Printrex®. Solely for convenience, some of the trademarks, service marks, trade names and copyrights referred to in this annual report on Form 10-K are
listed without the ©, ® and ™ symbols, but we will assert, to the fullest extent under applicable law, our rights to our trademarks, service marks, trade
names and copyrights.

Seasonality
Restaurants typically reduce purchases of equipment in the fourth quarter due to the increased volume of transactions during the holiday period, which may
negatively impact sales of our food service technology terminals or POS printers.

Working Capital
Inventory,  accounts  receivable,  and  accounts  payable  levels,  payment  terms,  and  where  applicable,  return  policies  are  in  accordance  with  the  general
practices of the industry and standard business procedures.  See also Item 7. Management’s Discussion and Analysis of Financial Condition and Results of
Operations.

3

Certain Significant Customers
IGT is our most significant customer and has been since 1995.  We sell both on-line lottery printers and casino and gaming printers to IGT.  On May 29,
2015,  we  signed  an  agreement  with  IGT  to  sell  on-line  lottery  and  casino  printers  to  IGT  on  a  non-exclusive  basis  through  December  31,  2019.      We
decided not to renew the agreement upon its expiration and to exit the on-line lottery market.  Although we no longer have an agreement with IGT, we
expect  to  continue  selling  casino  and  gaming  printers  to  IGT  in  the  future  but  will  no  longer  sell  on-line  lottery  printers  other  than  expected  last  time
purchases by IGT in 2020.

Sales to IGT represented 14%, 18% and 35% of our total net sales for the years ended December 31, 2019, 2018 and 2017, respectively.

Backlog
Our  backlog  of  firm  orders  was  approximately  $5.7  million  as  of  February  29,  2020,  compared  to  $6.9  million  as  of  February  28,  2019.    Based  on
customers’ current delivery requirements, we expect to fill and recognize as revenue $5.4 million of our current backlog during 2020, $0.2 million during
2021 and the remaining balance of the amount during 2022.

Competition
The market for transaction-based and specialty printers and food service technology terminals is extremely competitive, and we expect such competition to
continue in the future.  However, we experience less competition for EPICENTRALTM software due to the highly customized nature of the product.  We
compete with a number of companies, many of which have greater financial, technical and marketing resources than TransAct.  We believe our ability to
compete successfully depends on a number of factors both within and outside our control, including durability, reliability, quality, design capability, product
customization,  price,  customer  support,  success  in  developing  new  products,  manufacturing  expertise  and  capacity,  supply  of  component  parts  and
materials, strategic relationships with suppliers, the timing of new product introductions by us and our competitors, general market, economic and political
conditions and, in some cases, the uniqueness of our products.

In the food service technology market, we primarily compete with Avery Dennison Corporation, Ecolab Inc., ITD Food Safety, CMC Daymark, Integrated
Control  Corp,  Digi  International,  Squadle  Inc.,  Jolt  Software  and  Zenput.    We  compete  in  this  market  based  largely  on  our  ability  to  provide  highly
specialized software and purpose-built products and ongoing technical support.

In the POS automation and banking market, we primarily compete with Epson America, Inc., which holds a dominant market position.  We also compete,
to a much lesser extent, with CognitiveTPG, Star Micronics America, Inc., Citizen -- CBM America Corporation, Pertech Industries, Inc., Addmaster, and
Samsung/Bixolon.  Certain competitors of ours have greater financial resources and lower costs attributable to higher volume production which enables
them  to  occasionally  offer  lower  prices  than  us.    However,  we  have  exited  the  banking  market  and  will  continue  to  deemphasize  efforts  in  the  POS
automation  market  going  forward  as  we  have  shifted  our  focus  toward  our  higher-value,  technology  enabled  food  service  technology  and  casino  and
gaming products.

In the casino and gaming market (consisting principally of slot machine printing, VLT transaction printing and promotional coupon printing), we compete
with several companies including JCM Global, Nanoptix, Inc., Custom Engineering SPA, Eurocoin and others.  Certain of our products sold for casino and
gaming applications compete based upon our ability to provide highly specialized products, custom engineering and ongoing technical support.

In  the  lottery  market  (consisting  principally  of  on-line  lottery  transaction  printing),  we  compete  with  other  lottery  printer  providers  such  as  Custom
Engineering SPA, Star Micronics and Wincor Nixdorf.  However, we have exited the lottery market going forward as we have shifted our focus toward our
higher-value, technology enabled food service technology and casino and gaming products.

In the oil and gas market, our Printrex® products compete primarily with the products of Imaging Systems Group, Inc. and Neuralog Inc.  We compete in
this market based largely on our ability to provide specialized, custom-engineered products.

The  market  in  which  TSG  competes  is  highly  fragmented,  and  we  compete  with  numerous  competitors  of  various  sizes,  including  POS  and  internet
resellers and paper converters depending on the geographic area.

Our strategy for competing in our markets is to continually develop new products (hardware and software), such as BOHA!TM in 2019, and product line
extensions  that  are  technologically  advanced  and  provide  differentiated  features  and  functions,  to  increase  our  geographic  market  penetration,  to  take
advantage of strategic relationships, and to lower the cost of our products by sourcing certain products overseas.  Although we believe that our products,
operations and relationships provide a competitive foundation, there can be no assurance that we will compete successfully in the future.  In addition, our
products utilize certain thermal and inkjet printing technologies.  If new technologies are introduced, or existing technologies evolve, we may be required
to incorporate these technologies into our products.  Alternatively, if such technologies were to become available to our competitors, our products could
become obsolete, which could have a significant negative impact on our business.

Environment Compliance
Our compliance with federal, state and local laws and regulations relating to environmental protection and discharge of hazardous materials has not had a
material impact on our capital expenditures, earnings or competitive position, and we do not anticipate any material impact from such compliance in the
future.

Available Information
We make available free of charge through the “Investor Relations” tab on our Internet website, www.transact-tech.com, our Annual Report on Form 10-K,
quarterly reports on Form 10-Q, current reports on Form 8-K, proxy statements and all amendments to those reports and statements as soon as reasonably
practicable after such material is electronically filed with or furnished to the Securities and Exchange Commission (“SEC”) pursuant to Sections 13(a) or
15(d) of the Exchange Act.  The SEC maintains reports, proxy and information statements, and other information regarding issuers that file electronically
with the SEC at http;//www.sec.gov.  The content on any website referred to in this Form 10-K is not incorporated by reference in this Form 10-K unless
expressly noted.

4

 
Employees
As  of  December  31,  2019,  TransAct  and  our  subsidiaries  employed  134  persons,  all  of  whom  were  full-time  employees.    None  of  our  employees are
unionized, and we consider our relationships with our employees to be good.

Information about our Executive Officers

The following is a list of the names and ages of all executive officers of the registrant, indicating all positions and offices with the registrant held by each
such person and each person’s principal occupations and employment during at least the past five years.

Name
Bart C. Shuldman
Steven A. DeMartino
Donald E. Brooks
Tracey S. Chernay
Andrew J. Hoffman
David B. Peters
Raymond T. Walsh, Jr.

Age

  Position

62  Chairman of the Board and Chief Executive Officer
50  President, Chief Financial Officer, Treasurer and Secretary
67  Senior Vice President-Engineering
60  Senior Vice President, Casino, Gaming and Lottery Sales
62  Senior Vice President, Operations
41  Vice President and Chief Accounting Officer
34  Senior Vice President, Global Sales

Bart C. Shuldman has been Chief Executive Officer, President and a Director of the Company since its formation in June 1996.  In February 2001, Mr.
Shuldman  was  elected  Chairman  of  the  Board.    Mr.  Shuldman  relinquished  the  President  title,  effective  June  1,  2010,  to  focus  on  new  products  and
markets, international expansion and potential acquisitions.

Steven A. DeMartino was named as TransAct’s President, Chief Financial Officer, Treasurer and Secretary on June 1, 2010.  Previously, Mr. DeMartino
served  as  Executive  Vice  President,  Chief  Financial  Officer,  Treasurer  and  Secretary  from  June  2004  to  May  2010,  Senior  Vice  President,  Finance  and
Information Technology from October 2001 to May 2004, Vice President and Corporate Controller  from  January  1998  to  October  2001,  and  Corporate
Controller from August 1996 to December 1997.  Mr. DeMartino is a certified public accountant.

Donald E. Brooks was appointed Senior Vice President of Engineering in April 2012.  Previously, Mr. Brooks served as Vice President, Engineering from
September  2004  to  April  2012,  Senior  Project  Engineer  from  February  1998  to  September  2004,  Project  Engineer  from  June  1997  to  February  1998,
Director of Electrical Engineering from March 1986 to June 1997 and Manager of Electronic Development from December 1983 to March 1986.  

Tracey  S.  Chernay  was  appointed  Senior  Vice  President,  Casino  and  Gaming  Sales  and  Marketing  in  June  2010,  with  responsibility  for  the  sales  and
marketing of all casino and gaming products.  Previously, Ms. Chernay served as Senior Vice President, Sales and Marketing from June 2007 to May 2010,
Senior Vice President, Marketing and Sales, POS and Banking with the Company from July 2006 to June 2007, and joined TransAct in May of 2005 as
Senior Vice President, Marketing.  Prior to joining TransAct, Ms. Chernay was employed with Xerox Corporation where she held the role of Manager,
Worldwide Marketing since 2003, and Manager, Sales Operations from 2000 to 2002.  She joined Xerox Corporation in 1983.

Andrew J. Hoffman was appointed Senior Vice President, Operations for TransAct worldwide in November 2004.  He served as Vice President, Operations
from September 1994 to November 2004.

David  B.  Peters  was  appointed  Vice  President  and  Chief  Accounting  Officer  on  March  1,  2018.    Previously,  Mr.  Peters  served  as  Director,  SEC  and
Financial Reporting since joining TransAct in March 2014.  Prior to joining TransAct, Mr. Peters was employed with United Technologies Corporation
from November 2006 to March 2014 where he served in various financial management positions.  Mr. Peters is a certified public accountant.

Raymond T. Walsh, Jr. was appointed Senior Vice President, Global Sales on February 27, 2019.  Previously, Mr. Walsh served as Vice President, Global
Sales since 2018.  Mr. Walsh joined TransAct in 2006 and has held several sales positions of increasing responsibility with the Company.  Prior to joining
TransAct, Mr. Walsh served as the Senior Manager of Business Development at Nerac.

There are no family relationships between any of our executive officers and there is no arrangement or understanding between any of such officers and any
other person pursuant to which he or she was selected as an officer.  Each of our executive officers was elected by the Board of Directors to hold office
until his or her successor is elected and qualified or until his or her earlier resignation or removal.

Item 1A. Risk Factors

Investors should carefully consider the risks, uncertainties and other factors described below, as well as other disclosures in Management’s Discussion and
Analysis  of  Financial  Condition  and  Results  of  Operations,  because  they  could  have  a  material  adverse  effect  on  our  business,  financial  condition,
operating  results,  and  growth  prospects.    The  risks  described  below  are  not  the  only  ones  facing  our  Company.    Additional  risks  and  uncertainties  not
presently known to us, or that we currently believe to be immaterial, may also impair our business operations.   In the event that such risks or uncertainties
materialize, our business, financial condition, and results of operations could be materially adversely affected.

We assume no obligation (and specifically disclaim any such obligation) to update these Risk Factors or any other forward-looking statements contained in
this Form 10-K to reflect actual results, changes in assumptions or other factors affecting such forward-looking statements, except as required by law.

5

 
   
   
   
   
   
 
 
 
 
 
Risks Related to our Business

Our operating results and financial condition may fluctuate.
Our operating results and financial condition may fluctuate from quarter-to-quarter and year-to-year and are likely to continue to vary due to a number of
factors, many of which are not within our control.  If our operating results do not meet the expectations of securities analysts or investors, who may derive
their expectations by extrapolating data from recent historical operating results, the market price of our common stock will likely decline.  Fluctuations in
our  operating  results  and  financial  condition  may  be  due  to  a  number  of  factors,  including,  but  not  limited  to,  those  identified  throughout  this  “Risk
Factors” section:

●

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delays  between  our  expenditures  to  develop  and  market  new  or  enhanced  products  and  consumables  and  the  generation  of  sales  from
those products;
the geographic distribution of our sales and our supply chain;
market acceptance of our products, both domestically and internationally;
development of new competitive products by others;
our responses to price competition;
our level of research and development activities;
changes in the amount that we spend to develop, acquire or license new products, consumables, technologies or businesses;
changes in the amount we spend to promote our products and services;
changes in the cost of satisfying our warranty obligations and servicing our installed base of products;
availability of third-party components at reasonable prices;
general  economic  and  industry  conditions,  including  changes  in  interest  rates  affecting  returns  on  cash  balances  and  investments,  that
affect customer demand;
fluctuations of world-wide oil and gas prices;
the dependence of our supply chain on a few, foreign third-party manufacturers and suppliers;
severe weather events, public health crises, and other external events out of our control that can disrupt our operations or the operations
of our customers’ or suppliers’ facilities; and
changes in accounting rules.

Due to all of the foregoing factors, and the other risks discussed in this Form 10-K, quarter-to-quarter comparisons of our operating results may not be an
indicator of future performance.

Our  revenue  and  profitability  depend  on  our  ability  to  continue  to  develop,  on  a  timely  basis,  new  products  and  technologies  which  are  free  from
hardware or software anomalies and cannot be fraudulently manipulated, and customer acceptance of such products.
Our  success  depends  upon  our  ability  to  timely  adapt  our  capabilities  and  processes  to  meet  the  demands  of  producing  new  and  innovative  products. 
Because  our  newer  products  contain  software  and  generally  are  more  technologically  sophisticated  than  those  we  have  produced  in  the  past,  we  must
continually refine our capabilities to meet the needs of our product innovation.  If we cannot efficiently adapt our infrastructure to meet the needs of our
product innovations in a timely manner, our business could be negatively impacted.

In addition, even if we successfully develop such products, there is no assurance that our innovations will be accepted by our customers.  Developing and
marketing new products, such as our BOHA! ecosystem, is costly, and our business could be materially adversely affected if we are unable to generate sales
of such products or if our existing or new customers do not quickly accept such products.  Customer acceptance is crucial because new products typically
have very little competition and market penetration due to their novelty.  Although we develop new products with the input of our customers, which has
contributed to the early success of BOHA!, customer acceptance is never assured may take time to materialize.

We compete in highly competitive markets, which are likely to become more competitive. Competitors may be able to respond more quickly to new or
emerging technology and changes in customer requirements.
We  face  significant  competition  in  developing  and  selling  our  printers,  terminals,  software,  consumables  and  services.    Our  principal  competitors  have
substantial marketing, financial, development and personnel resources.  To remain competitive, we believe we must continue to provide:

● technologically advanced products that satisfy the user demands;
● superior customer service;
● high levels of quality and reliability; and
● dependable and efficient distribution networks.

We  cannot  ensure  we  will  be  able  to  compete  successfully  against  current  or  future  competitors.    Increased  competition  may  result  in  price reductions,
lower gross profit margins and loss of market share, and could require increased spending on research and development, sales and marketing and customer
support.  Some competitors may make strategic acquisitions or establish cooperative relationships with suppliers or companies that produce complementary
products.  Any of these factors could reduce our earnings.

Our success will depend on our ability to sustain and manage growth.
As  part  of  our  business  strategy,  we  intend  to  pursue  a  growth  strategy.    Assuming  this  growth  occurs,  it  will  require  the  expansion  of  customer
relationships in international markets, the successful development and marketing of new products for our existing and new markets, expanded internal sales
and  marketing,  customer  service  and  support,  and  the  continued  implementation  and  improvement  of  our  operational,  financial  and  management
information systems.

6

To the extent that we seek growth through acquisitions, our ability to manage our growth will also depend on our ability to integrate businesses that have
previously  operated  independently.    We  may  not  be  able  to  achieve  this  integration  without  encountering  difficulties  or  experiencing  the  loss  of  key
employees, customers or suppliers.  It may be difficult to design  and  implement  effective  financial  controls  for  combined  operations  and  differences  in
existing controls for each business may result in weaknesses that require remediation when the financial controls and reporting functions are combined.  As
we pursue acquisitions, we may incur legal, accounting and other transaction related expenses for unsuccessful acquisition attempts that could adversely
affect our results of operations in the period in which they are incurred.

There can be no assurance that we will be able to successfully implement our growth strategy, or that we can successfully manage expanded operations, if
they occur.  As we expand, we may from time to time experience constraints that will adversely affect our ability to satisfy customer demand in a timely
fashion.  Failure to manage growth effectively could adversely affect our results of operations and financial condition.

Material weaknesses in our internal control over financial reporting have been identified, and if we are unable to implement and maintain effective
internal control over financial reporting, or our independent registered public accounting firm is unable to provide an unqualified report thereon, we
could be materially adversely affected.
Material weaknesses in our internal control over financial reporting existed as of December 31, 2018 and 2019 regarding our internal controls over user
access to ensure appropriate segregation of duties and to adequately restrict user access to appropriate personnel.  Specifically, the provisioning and user
recertification  controls  are  not  designed  to  ensure  users  maintain  proper  segregation  of  duties  and  therefore  could  have  inappropriate  access  rights. 
Additionally,  we  identified  a  material  weakness  in  controls  over  key  spreadsheets  supporting  our  accounting  records.    Specifically,  we  did  not  design
adequate  controls  to  address  the  completeness  and  accuracy  of  information  included  in  key  spreadsheets.    As  a  result  of  these  material  weaknesses,
management concluded that our internal control over financial reporting was not effective as of December 31, 2019.

Unless  and  until  these  material  weaknesses  have  been  remediated  or  should  new  material  weaknesses  arise  or  be  discovered  in  the  future,  a  material
misstatement could occur and go undetected in our interim or annual consolidated financial statements. As a result, we may experience delays in fulfilling
our reporting obligations or complying with federal securities laws, which could result in investigations and sanctions by regulatory authorities, including,
but not limited to, the Securities and Exchange Commission (the “SEC”), and may result in defaults or accelerations under our credit facility in the event
that we are unable to timely file reports with the SEC, to the extent that in such an event, we are unable to obtain waivers from our lender. Any of these
results could adversely affect our business and the value of our common stock.

In the casino and gaming market and the lottery market, we are dependent on sales to one large customer; the loss of this customer or reduction in
orders from this customer could materially affect our sales.
Lottery and, to a lesser extent, casino and gaming sales to IGT have represented a material percentage of our net sales since 1995.  A reduction, delay or
cancellation in orders from this customer, including reductions or delays due to market, economic, or competitive conditions in the industries in which we
serve, could have a material adverse effect upon our results of operations.

General economic conditions could have a material adverse effect on our business, operating results and financial condition.
Our  business  is  subject  to  general  economic  conditions.    Uncertainty  or  negative  trends  in  U.S.  or  international  economic  and  investment  climates,
including the impact of Brexit and recent developments in U.S.-China trade relations (discussed separately below), could adversely affect our business.  For
example,  customers  or  potential  customers  could  reduce  or  delay  orders,  key  suppliers  and  customers  could  become  insolvent,  which  could  result  in
production  delays,  and  our  customers  may  not  be  able  to  obtain  credit.    Any  of  these  possible  effects  could  impact  our  ability  to  effectively  manage
inventory levels and collect receivables, create unabsorbed costs due to lower net sales, and ultimately decrease our net sales and profitability including
write-downs of assets.

Fluctuations in oil and gas prices could adversely affect drilling and exploration activities by oil and gas companies and our revenue in our Printrex
market.    If  oil  and  gas  prices  remain  volatile,  or  if  oil  or  gas  prices  remain  low  or  decline  further,  the  demand  for  our  Printrex  products  could  be
adversely affected.
The demand for our Printrex products depends on the level of spending by oil and gas companies for drilling and exploratory activities, which are affected
by short-term and long-term trends in oil and gas prices, including current and anticipated oil and gas prices.  Oil and gas prices, as well as the level of
drilling  and  exploration,  historically  have  been  extremely  volatile  and  are  expected  to  continue  to  be  highly  volatile.    If  oil  and  gas  prices  continue  to
remain  low  or  decline  further,  or  if  there  is  a  further  reduction  in  drilling  and  exploration  activities,  the  demand  for  our  Printrex  products  could  be
materially and adversely affected.

If market conditions deteriorate or future results of operations are less than expected, a valuation allowance may be required for all or a portion of our
deferred tax assets.
We currently have deferred tax assets, which may be used to reduce taxable income in the future.  We assess the realization of these deferred tax assets on a
quarterly basis, and if we determine that it is more likely than not that some portion of these assets will not be realized, an income tax valuation allowance
is  recorded.    If  market  conditions  deteriorate  or  future  results  of  operations  are  less  than  expected,  or  there  is  a  change  to  applicable  tax  rules,  future
assessments may result in a determination that it is more likely than not that some or all of our net deferred tax assets are not realizable.  As a result, we
may need to establish a valuation allowance for all or a portion of our net deferred tax assets, which may have a material adverse effect on our business,
results of operations and financial condition.

We rely on distributors and resellers to sell our products and services.
We use a variety of distribution channels, including OEMs and distributors, to market and sell our products and services.  We may be adversely impacted
by any conflicts that could arise between and among our various sales channels.

7

Our dependence upon distributors and resellers exposes us to numerous risks, including:

● loss of channel and the ability to bring new products to market;
● concentration of credit risk, including disruption in distribution should the distributors and / or resellers’ financial condition deteriorate;
● reduced visibility to end user demand and pricing issues which makes forecasting more difficult;
● distributors or resellers leveraging their buying power to change the terms of pricing, payment and product delivery schedules; and
● direct competition should a distributor or reseller decide to manufacture printers internally or source printers from a competitor.

We cannot guarantee that resellers will not reduce, delay or eliminate purchases from us, which could have a material adverse effect upon the business,
consolidated results of operations and financial condition.

We are dependent upon two manufacturers located in China and Thailand for the manufacturing and assembly of our printers and terminals, and their
operations have been disrupted by the outbreak of the Coronavirus. The impact of this disruption on the Company is uncertain at this time, but this
disruption, and any further or future disruption in their businesses or operations, such as those caused by political, social or economic instability, trade
restrictions or tariffs, severe weather, additional public health crises and other events out of our control, could materially adversely affect our business,
financial condition and results of operations.
In  an  effort  to  achieve  additional  cost  savings  and  operation  benefits,  we  have  outsourced  substantially  all  of  the  manufacturing  and  assembly  of  our
printers and terminals to two contract manufacturers located in Asia.  Approximately 80% of our printer and terminal manufacturing is conducted by one
third-party manufacturer located in China, and an additional 19% is conducted by one other third-party manufacturers located in Thailand.  As a result, we
are dependent on them for the manufacturing of our products, and any disruption in such manufacturing or the export of products from these manufacturers
to the U.S. may adversely affect our business, financial condition and results of operations.

Risks affecting the businesses and operations of our two manufacturers in Asia include: political and regional strife; war; labor shortages; severe weather
and  natural  disasters  such  as  earthquakes,  hurricanes,  fires,  and  floods;  lengthy  power  outages;  increased  pricing,  financial  instability  and  capacity
constraints of shippers; and concerns with or threats of public health crises, contagious diseases or health epidemics.  The risk to our business posed by any
disruption in manufacturing is exacerbated by the concentration of our manufacturing operations in two manufacturers both located in Asia.

In December 2019, a novel strain of the coronavirus was reported in China that has subsequently spread outside of China. In response to the coronavirus
outbreak, the Chinese government has placed restrictions on travel and mandated business closures. Such restrictions and closures have started to disrupt
our supply chain by delaying product shipments from our contract manufacturers during 2020. Although the impact of such disruptions and delays has not
had a material impact on our results of operations, there is significant uncertainty relating to the outbreak of coronavirus as well as the potential effects of
such outbreak on our business.

The extent to which the coronavirus impacts our operations will depend on future developments, which are highly uncertain and cannot be predicted with
confidence,  including  the  duration  of  the  outbreak,  new  information  which  may  emerge  concerning  the  severity  of  the  coronavirus  and  the  actions  to
contain the coronavirus or treat its impact, among others.  Without the contract manufacturers continuing to manufacture our products and the continuing
operation of the contract manufacturers’ facilities, we will have limited means for the final assembly of a majority of our products until we are able to
secure the manufacturing capability at another facility or develop an alternative manufacturing facility, which could be costly and time consuming and have
a material adverse effect on our operating and financial results.  However, any such risk is partially offset by the current inventory of printing solutions
maintained at our Ithaca, New York and, to a lesser extent, Las Vegas, Nevada facilities.

We may also incur increased business continuity and reputational risks to the extent that we continue to outsource the manufacturing and assembly of our
products  to  foreign  third-party  service  providers.    For  example,  outsourcing  of  manufacturing  prevents  us  from  exercising  control  over  the  assembly  of
certain  of  our  products  and  related  operations  or  processes,  including  the  internal  controls  associated  with  operations  and  processes  conducted  and  the
quality of our products assembled by contract manufacturers.  If we are unable to effectively manage and oversee our outsourcing strategy, we may not
realize cost structure efficiencies and our operating and financial results could be materially adversely affected.  Outsourcing also exposes us to increased
risk of infringement or misappropriation of our intellectual property, to which our manufacturers have access.  Because our manufacturers are located in
Asia,  there  is  no  guarantee  that  our  intellectual  property  rights  will  be  protected  or  enforced  to  the  same  extent  as  under  U.S.  federal  and  state  laws.
Consequently, we may not be able to prevent third-parties from developing or selling products made using our technologies.

We face risks associated with manufacturing forecasts.
If we fail to predict our manufacturing requirements accurately, we could incur additional costs or experience manufacturing delays, which could cause us
to lose orders or customers and result in lower net sales. We currently use a rolling 12-month forecast based primarily on our anticipated product orders and
our product order history to help determine our requirements for components and materials. It is very important that we accurately predict both the demand
for our products and the lead-time required to obtain the necessary components and raw materials.

Lead times for materials and components that we order vary significantly and depend on factors such as the specific supplier, the size of the order, contract
terms,  and  demand  for  each  component  at  a  given  time.  If  we  underestimate  our  requirements,  we  may  have  inadequate  manufacturing  capacity  or
inventory, which could interrupt manufacturing of our products and result in delays in shipments and net sales. If we overestimate our requirements, we
could  have  excess  inventory  of  parts  and  finished  products.  In  addition,  delays  in  the  manufacturing  of  our  products  could  cause  us  to  lose  orders  or
customers.

We purchase component parts and consumable products from third-party and sole source suppliers, and any interference with this supply chain may
impact our ability to manufacture and sell our products.
We rely on third-party or sole source suppliers to provide certain key components for our products.  We do not have guaranteed supply contracts with any
of our component suppliers, and our suppliers could delay shipments, increase prices or cease manufacturing or selling such components to us at any time. 
A disruption in the supply of such component parts and consumable products could delay our production and/or the release of our new products and hinder
our ability to meet our commitments to customers.  If we are unable to obtain a sufficient quantity of these components on commercially reasonable terms
or in a timely manner, or if we are unable to obtain alternative sources for the components, sales of our products could be delayed or halted entirely or we
may  be  required  to  redesign  our  products.    Any  of  these  events  could  result  in  lost  sales,  reduced  gross  margins  or  damage  to  our  end-customer
relationships, which would have a material adverse effect on our operations and financial results.

8

In addition to maintaining offices in the UK and Macau, we sell and ship a significant portion of our products internationally and rely on third parties
that make up our global salesforce.  The international nature of our operations may expose us to certain risks associated with doing business outside of
the U.S., including risks posed by the UK’s withdrawal from the European Union, tariffs, and changes in trade relations.
We  sell  a  significant  amount  of  our  products  to  customers  outside  the  United  States.  Shipments  to  international  customers  are  expected  to  continue  to
account for a material portion of net sales. In addition, our manufacturers and suppliers are largely located in Asia.  As a result, our products are largely
exported to one of our facilities in the United States, which makes our operations vulnerable to disruptions in trade that could adversely affect our business
results.

Our international operations, including our reliance on manufacturers and suppliers located in Asia, our worldwide sales team, and our sales to customers
located outside the United States, expose us to disruptions in trade and other associated risks such as:

● the imposition of additional duties, tariffs, quotas, taxes, trade barriers, capital flow restrictions and other charges on imports and exports by

the United States or the governments of the countries in which we or our manufacturers and suppliers operate;

● delays in the delivery of cargo due to port security considerations, labor disputes such as dock strikes, and our reliance on a limited number of
shipping and air carriers, which may experience capacity issues that adversely affect our ability to ship inventory in a timely manner or for an
acceptable cost;

● fluctuations in the value of the U.S. Dollar against foreign currencies, which could restrict sales, or increase costs of purchasing, in foreign

countries;

● economic  or  political  instability  in  any  of  the  countries  in  which  we  or  our  manufacturers  or  suppliers  operate,  which  could  result  in  a

reduction in demand for our products due to political and economic instability or impair our foreign assets;

● a reduced ability or inability to sell in or purchase from certain markets as a result of export or import restrictions;
● potentially limited intellectual property protection in certain countries, such as China, may limit recourse against infringing products or cause

us to refrain from selling in certain geographic territories; and

● reliance on a limited number of shipping and air carriers who may experience capacity issues that adversely affect our ability to ship inventory

in a timely manner or for an acceptable cost; and

● economic uncertainties and adverse economic conditions (including inflation and recession).

Although we carry business interruption insurance to cover lost revenue and profits in an amount we consider adequate, this insurance does not cover all
possible situations.  In addition, the business interruption insurance would not compensate us for the loss of opportunity and potential adverse impact, both
short-term and long-term, on relations with our existing customers resulting from our inability to produce products for them.

Outside of the United States we maintain offices in the UK and Macau.  Effective January 31, 2020, the UK formally withdrew from the European Union. 
Following the UK’s withdrawal, often referred to as “Brexit,” the UK entered a transition period, which is currently set to end on December 31, 2020.  It is
expected that the UK will negotiate a new free trade agreement with the European Union during this transition period.  In the event that no such agreement
is reached prior to the end of the transition period, the UK will have no international agreement governing its ongoing relationship with the EU.

We are still evaluating the impact of Brexit on our business, particularly as it relates to our UK subsidiary, during and after this transition period.  Adverse
consequences  such  as  deterioration  in  economic  conditions  and  volatility  in  currency  exchange  rates  could  have  a  negative  impact  on  the  Company's
operations,  financial  condition  and  results  of  operations.    In  addition,  the  future  trade  relationship  between  the  UK  and  the  European  Union  remains
uncertain,  and  any  incremental  regulatory  controls  and  regulations  governing  trade  between  the  UK  and  the  European  Union  could  have  adverse
consequences on the steel industry in the UK and/or the European Union and could negatively impact the Company's operations and financial condition.

Our  business  could  be  adversely  affected  by  actual  or  threatened  terrorist  attacks  or  the  related  heightened  security  measures,  military  actions  and
other efforts to combat terrorism.
Our business could be adversely affected by actual or threatened terrorist attacks or the related heightened security measures, military actions and other
efforts  to  combat  terrorism.    It  is  possible  that  terrorist  attacks  could  be  directed  at  important  locations  for  the  gaming  industry.    Heightened  security
measures and other efforts to combat terrorism may also have an adverse effect on the gaming industry by reducing tourism.  Any of these developments
could  also  negatively  affect  the  general  economy  and  consumer  confidence.    Any  downturn  in  the  economy  in  general,  or  in  the  gaming  industry  in
particular could result  in  a  reduced  demand  for  our  products  and  could  adversely  affect  our  business  and  results  of  operations.    In  addition,  heightened
security measures may cause certain governments to restrict the import or export of goods, which may have an adverse effect on our ability to buy and sell
goods.

We depend on key personnel, the loss of which could materially impact our business.
Our future success will depend in significant part upon the continued service of certain key management and other personnel and our continuing ability to
attract and retain highly qualified managerial, technical and sales and marketing personnel.  There can be no assurance that we will be able to recruit and
retain such personnel.  The loss of either Bart C. Shuldman, the Company's Chairman of the Board and Chief Executive Officer, or Steven A. DeMartino,
the Company’s President, Chief Financial Officer, Treasurer and Secretary, or the loss of certain groups of key employees, could have a material adverse
effect on our results of operations.

9

The inability to protect our intellectual property rights could harm our reputation, damage our business or interfere with our competitive position, and
infringement on the intellectual property rights of others, or claims thereof, could put us at a competitive disadvantage, and any related litigation could
be time consuming and costly.
Our intellectual property is valuable and provides us with certain competitive advantages.  Copyrights, patents, trademarks, service marks,  trade  secrets,
nondisclosure agreements and contracts are used to protect these proprietary rights. Despite these precautions, it may be possible for third parties to copy
aspects of our products or, without authorization, to obtain and use information which we regard as trade secrets.

In addition, prosecuting and defending infringement lawsuits is very expensive.  We are committed to aggressively asserting and defending our technology
and related intellectual property rights, which we have spent a significant amount of money to develop.  Similarly, third-parties may claim, from time to
time, that we have violated their intellectual property rights. To the extent of a violation of a third-party’s patent or other intellectual property right, we may
be  prevented  from  operating  our  business  as  planned  and  may  be  required  to  pay  damages,  to  obtain  a  license,  if  available,  or  to  use  a  non-infringing
method, if possible, to accomplish our objectives. Any such claims could result in costly litigation and, if successful, could result in costly judgments or
settlements.

The expense of prosecuting or defending any future infringement lawsuits could have a material adverse effect on our business, financial  condition  and
results of operations.  Intellectual property litigation is generally complex, costly, protracted, and highly disruptive to business operations by diverting the
attention and energies of management and key technical personnel.

Cyber-security and privacy breaches, cyber-attacks, or other disruptions could expose us to liability, affect our business, and damage our reputation.
We  are  increasingly  dependent  on  our  information  technology  systems  and  infrastructure  for  our  business.  We  collect,  store,  and  transmit  sensitive
information including intellectual property, proprietary business information and personal information in connection with business operations. The secure
maintenance of this information is critical to our operations and business strategy. Some of this information could be an attractive target of criminal attack
by  third  parties  with  a  wide  range  of  motives  and  expertise,  including  organized  criminal  groups,  disgruntled  current  or  former  employees,  and  others.
Cyber-attacks are of ever-increasing levels of sophistication, and despite our extensive security measures, our information technology and infrastructure
may be vulnerable to such attacks or may be breached, including due to employee error or malfeasance.  Any such breach could compromise our networks
and the information stored there could be accessed, publicly disclosed, lost or stolen. If our systems become compromised, we may not promptly discover
the intrusion. Like other companies in our industry, we have experienced attacks to our data and systems, including malware and computer viruses that we
have been able to detect and eliminate. If our systems fail or are breached or disrupted, we could lose product sales, and suffer reputational damage and loss
of customer confidence. Such incidents would require notification to affected individuals and may result in legal claims or proceedings and liability under
federal  and  state  laws  that  protect  the  privacy  and  security  of  personal  information.  Any  one  of  these  events  could  cause  our  business  to  be  materially
harmed and our results of operations to be adversely impacted.

We cannot provide any assurance that current laws, or any laws enacted in the future, will not have a material adverse effect on our business.
Our  operations  are  subject  to  laws,  rules,  regulations,  including  environmental  regulations,  government  policies  and  other  requirements  in  each  of  the
jurisdictions  in  which  we  conduct  business.    Changes  in  such  laws,  rules,  regulations,  policies  or  requirements  could  result  in  the  need  to  modify  our
products  and  could  affect  the  demand  for  our  products,  which  may  have  an  adverse  impact  on  our  future  operating  results.    If  we  do  not  comply  with
applicable laws, rules and regulations we could be subject to costs and liabilities and our business may be adversely impacted.

Risks Related to our Common Stock

Our stock price may fluctuate significantly.
The market price of our common stock could fluctuate significantly in response to variations in quarterly operating results and other factors, such as:

● changes in our business, operations or prospects;
● developments in our relationships with our customers;
● announcements of new products or services by us or by our competitors;
● announcement or completion of acquisitions by us or by our competitors;
● changes in existing or adoption of additional government regulations;
● unfavorable or reduced analyst coverage; and
● prevailing domestic and international market and economic conditions.

In  addition,  the  stock  market  may  experience  significant  price  fluctuations  year-to-year.    Broad  market  fluctuations,  general  economic  conditions  and
specific conditions in the industries in which we operate may adversely affect the market price of our common stock.

Limited trading volume and a reduction in analyst coverage of our common stock may contribute to its price volatility.
Our common stock is traded on the Nasdaq Global Market.  During the year ended December 31, 2019 the average daily trading volume for our common
stock as reported by the Nasdaq Global Market was approximately 19,000 shares.  We are uncertain whether a more active trading market in our common
stock will develop.  In addition, many investment banks no longer find it profitable to provide securities research on micro-cap and small-cap companies. 
As a result, relatively small trades may have a significant impact on the market price of our common stock, which could increase the volatility and depress
the price of our common stock.

Future sales of our common stock may cause our stock price to decline.
In the future, we may sell additional shares of our common stock in public or private offerings, and we may also issue additional shares of our common
stock to finance future acquisitions.  Shares of our common stock are also available for future sale pursuant to stock options and other equity awards that
we have granted to our employees, and in the future, we may grant additional stock options and other forms of equity compensation to our employees. 
Sales of our common stock or the perception that such sales could occur may adversely affect prevailing market prices for shares of our common stock and
could impair our ability to raise capital through future offerings.

10

Item 1B. Unresolved Staff Comments.
Not applicable.

Item 2. Properties.
Our principal facilities as of December 31, 2019 are listed below.  We believe that all facilities generally are in good condition, adequately maintained and
suitable for their present and currently contemplated uses.

Location
Hamden, Connecticut

Ithaca, New York*

Las Vegas, Nevada
Doncaster, UK
Macau, China

Operations Conducted

  Executive offices and sales office
  Hardware design and development, assembly and

service facility
Software design and development, service center and
casino and gaming sales office
Sales office and service center
Sales office

Size
(Approx. Sq.
Ft.)

11,100 

Owned or
Leased
Leased

Lease Expiration
Date
April 30, 2027

73,900 

Leased

May 31, 2021

19,600 
6,000 
180 
110,780 

Leased
Leased
Leased

October 31, 2022
August 26, 2026
June 30, 2020

*On February 28, 2020, we signed an amendment to extend our lease in Ithaca, New York to May 31, 2025.

Item 3. Legal Proceedings.
The Company may, in the ordinary course of business, become a party to litigation involving collection matters, contract claims and other legal proceedings
relating  to  the  conduct  of  its  business.    As  of  December  31,  2019,  we  are  unaware  of  any  legal  proceedings  pending  or  threatened  against  us  that
management believes are likely to have a material adverse effect on our business, financial condition or results of operations.

Item 4. Mine Safety Disclosures.
Not applicable.

11

 
 
 
 
 
   
 
   
 
 
   
 
 
   
 
 
   
 
 
 
 
   
 
 
 
PART II

Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities.
Our common stock is traded on the Nasdaq Global Market under the symbol TACT.  As of February 28, 2020, there were 261 holders of record of the
common stock.  

Issuer Purchases of Equity Securities
Prior  to  its  expiration  on  December  31,  2019,  we  maintained  a  stock  repurchase  program  (the  "2018  Stock  Repurchase  Program")  whereby  we  were
authorized to repurchase up to $5 million of our outstanding shares of common stock from time to time in the open market at prevailing market prices
based on market conditions, share price and other factors.  During 2019 we did not repurchase any shares of our common stock.  From the start of the 2018
Stock  Repurchase  Program  on  March  1,  2018  through  December  31,  2018,  we  repurchased  156,410  shares  of  our  common  stock  for  approximately  $2
million at an average price per share of $12.79. 

Dividend Policy
In 2012, our Board of Directors initiated a quarterly cash dividend program which is subject to the Board’s approval each quarter.  Our Board of Directors
declared an increase to the quarterly cash dividend from $0.06 to $0.07 per share in May 2013, from $0.07 to $0.08 per share in May 2014, and from $0.08
to $0.09 per share in May 2017.  Dividends declared and paid on our common stock totaled $2.7 million or $0.36 per in both 2019 and 2018.  On January
23, 2020, our Board of Directors announced the cessation of our quarterly cash dividend on the Company’s common stock to accelerate the investment in
sales and marketing,  continued  product  development  and  infrastructure  of  the  BOHA!  ecosystem.    The  final  dividend  payment  was  made  in  December
2019.

Sales of Unregistered Securities
None.

12

 
CORPORATE PERFORMANCE GRAPH
The following graph compares the cumulative total return on the Company’s Common Stock from December 31, 2014 through December 31, 2019, with
the CRSP Total Return Index for the Nasdaq Stock Market (U.S.) and the Nasdaq Computer Hardware Stocks Index. The graph assumes that $100 was
invested on December 31, 2014 in each of TransAct’s common stock, the CRSP Total Return Index for the Nasdaq Stock Market (U.S.) and the Nasdaq
Computer Manufacturer Stocks Index, and that all dividends were reinvested.

The performance graph shall not be deemed “filed” for purposes of Section 18 of the Exchange Act or incorporated by reference into any filings of the
Company under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such filing.

COMPARISON OF CUMULATIVE TOTAL RETURN AMONG
TRANSACT TECHNOLOGIES INCORPORATED COMMON STOCK,
THE CRSP TOTAL RETURN INDEX FOR THE NASDAQ STOCK MARKET (U.S.),
AND THE NASDAQ COMPUTER MANUFACTURER STOCKS INDEX

TransAct Technologies Incorporated
Common Stock
CRSP Total Return Index for the Nasdaq
  $
Stock Market (U.S.)
Nasdaq Computer Hardware Stocks Index   $

  $

100.00 

  $

157.04 

  $

120.66    $

242.23    $

164.17    $

100.00 
100.00 

  $
  $

100.48 
91.05 

  $
  $

113.55    $
104.94    $

137.83    $
150.94    $

130.33    $
141.35    $

200.55 

170.96 
259.32 

12/31/14

12/31/15

12/31/16

12/31/17

12/31/18

12/31/19

13

 
 
 
 
 
 
 
   
   
   
 
 
Item 6. Selected Financial Data (in thousands, except per share amounts)
The following is summarized from our audited financial statements of the past five years:

Consolidated Statement of Operations Data:

Net sales
Gross profit
Operating expenses
Operating income
Net income
Net income per share:
Basic
Diluted

Dividends declared and paid per share

Consolidated Balance Sheet Data:

Total assets
Shareholders’ equity

2019

Year Ended December 31,
2017

2018

2016

2015

  $

  $

45,748 
21,935 
21,592 
343 
516 

0.07 
0.07 
0.36 

  $

54,587 
26,743 
19,984 
6,759 
5,426 

0.73 
0.70 
0.36 

56,311    $
26,662     
19,848     
6,814     
3,211     

0.43     
0.42     
0.35     

57,235    $
23,799     
18,599     
5,200     
3,617     

0.48     
0.47     
0.32     

59,676 
24,978 
20,510 
4,468 
3,092 

0.40 
0.39 
0.32 

2019

2018

December 31,
2017

2016

2015

  $

36,061 
25,926 

  $

34,956 
27,567 

  $

33,950    $
26,014     

32,042    $
24,109     

32,569 
25,728 

Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations.
This discussion should be read in conjunction with the Consolidated Financial Statements and notes thereto.

Overview
During the year ended December 31, 2019, we launched our BOHA! software-as-a-service (“SaaS”)-based software and hardware ecosystem. BOHA! is a
comprehensive ecosystem of cloud-based SaaS software applications and hardware designed to help restaurant and food service companies automate their
back-of-house  operations.    BOHA!  represents  the  first  single-vendor  solution  to  allow  customers  to  choose  from  any  combination  of  applications  for
inventory  management,  temperature  monitoring  of  food  and  equipment,  food  safety  labeling,  food  recalls,  checklists  &  procedures,  equipment  service
management, timers and delivery management.  In order to accelerate the investment in sales and marketing and continued product development of the
BOHA!  ecosystem,  the  Board  of  Directors  announced  the  Company  will  cease  our  quarterly  dividend  on  the  Company’s  common  stock.    The  final
dividend payment was made in December 2019.

During 2019, our sales decreased due to declines in all markets other than food service technology.  POS automation and banking sales declined due to
lower sales of our Ithaca 9000 printer to McDonald’s in 2019 compared to higher than normal levels in 2018.  Casino and gaming sales were lower in 2019
due  to  a  large  order  from  a  domestic  casino  operator  during  2018  that  did  not  reoccur  in  2019  and  lower  casino  and  gaming  sales  to  Europe  in  2019
compared  to  2018  due  to  a  large  order  from  a  slot  machine  manufacturer  to  replace  a  competitor’s  printer.    Sales  for  our  lottery  market  and  TransAct
Services Group (“TSG”) market decreased in 2019 compared to 2018 due to lower sales to International Gaming Technology and its subsidiaries (“IGT”). 
TSG sales to IGT decreased due to lower sales of spare parts in the lottery market during 2019 compared to 2018.  These sales declines were as expected as
we are no longer focusing on the lottery markets and therefore we expect lottery and TSG sales to continue to decrease in 2020 compared to 2019.

During the year ended December 31, 2019, our total net sales decreased 16% to approximately $45.7 million.  We have reclassified sales of labels and other
recurring  revenue  items,  which  includes  extended  warranty  and  service  contracts,  and  technical  support  services  related  to  our  food  service  technology
market, previously included in TSG to Food Service Technology for all periods presented in this Form 10-K.  See the table below for a breakdown of our
sales by market:

(In thousands)
Food service technology
POS automation and banking
Casino and gaming
Lottery
Printrex
TSG

Year Ended
December 31, 2019

Year Ended
December 31, 2018

Change

 $

%

  $

  $

6,104     
5,758     
21,529     
1,291     
1,166     
9,900     
45,748     

13.3%  $
12.6%   
47.1%   
2.8%   
2.6%   
21.6%   
100.0%  $

5,086     
7,273     
26,593     
3,093     
1,297     
11,245     
54,587     

9.3%  $
13.3%   
48.7%   
5.7%   
2.4%   
20.6%   
100.0%  $

1,018     
(1,515)    
(5,064)    
(1,802)    
(131)    
(1,345)    
(8,839)    

20.0%
(20.8%)
(19.0%)
(58.3%)
(10.1%)
(12.0%)
(16.2%)

Sales of our food service technology products increased 20% in the year ended December 31, 2019 compared to the year ended December 31, 2018.  In the
food  service  technology  market,  we  focus  on  providing  hardware  products,  which  include  terminals,  handheld  devices,  tablets,  temperature  probes  and
temperature sensors; in addition to cloud-based software applications, labels and other recurring revenue items.  In 2019, we launched our BOHA! solution,
which  combines  our  latest  generation  terminal,  cloud-based  software  applications  and  hardware  into  a  unique  solution  to  automate  the  back-of-house
operations  in  restaurants  and  food  service  operations.  Food  service  technology  sales  increased  in  2019  primarily  due  to  a  264%  increase  in  recurring
revenue attributable to sales of BOHA!, which sales reflect subscriptions for the related software applications, as well as sales of labels, extended warranty
and service contracts, and technical support services.  We expect food service technology to increase in 2020 as we plan to accelerate investments in selling
and marketing and product development to exploit the significant market opportunities.

Sales  of  our  POS  automation  and  banking  products  decreased  21%  in  the  year  ended  December  31,  2019  compared  to  the  year  ended  December  31,
2018.  In the POS market, we focus primarily on supplying printers that print receipts or linerless labels for customers in the restaurant and quick serve
markets.  During the year ended December 31, 2019, sales of our Ithaca 9000 printer to McDonald’s slowed from the record pace of the prior two years,
which we expect to continue in 2020.  In the banking market, we had focused mainly on supplying printers for use in bank teller stations at banks and
financial institutions primarily in the U.S. As we continue to shift our focus to our new food service technology market, we do not expect any future sales
of these legacy products, as we exited the banking market at the end of 2018.

14

 
 
 
 
 
 
 
 
 
   
   
 
 
 
 
 
 
 
 
 
     
     
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
  
 
 
      
      
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
   
 
 
 
 
 
 
 
 
 
     
     
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
   
   
   
   
 
 
 
Sales of our casino and gaming products decreased 19% in 2019 compared to 2018.  In our casino and gaming market, our focus lies primarily in supplying
printers  worldwide  for  use  in  slot  machines  at  casinos  and  racetracks,  as  well  as  in  other  electronic  gaming  devices  that  print  tickets  or  receipts.
Additionally,  we  supplement  these  printer  sales  with  revenue  from  EPICENTRAL™,  our  promotional  printing  system  that  enables  casino  operators  to
create  promotional  coupons  and  marketing  messages  and  print  them  real  time  at  the  slot  machine.  The  decrease  of  casino  and  gaming  printer  sales  is
primarily due to decreased domestic and international sales of our thermal casino printers of 18% and 17%, respectively.  The decrease in domestic thermal
casino printers was driven primarily by lower sales to our OEMs and a large order of replacement printers from a domestic casino operator in 2018 that did
not reoccur in 2019.  Total casino and gaming sales also decreased, although to a lesser extent, due to a 23% decrease in sales of our international off-
premise gaming printers.

During the year ended December 31, 2019, total lottery printer sales decreased approximately 58% due to lower sales to IGT.  Our sales to IGT each year
are directly dependent on the timing and number of new and upgraded lottery terminal installations IGT performs and are not indicative of IGT’s overall
business or revenue.  On December 31, 2019, we decided to end our non-exclusive agreement with IGT and exit the lottery market as we have shifted our
focus to our higher-value, technology-enabled market for food service technology and casino and gaming products.  We do expect IGT to make a last time
buy of lottery printers in 2020, with no future sales expected beyond 2020.

Sales of our Printrex branded printers include wide format, rack mounted and vehicle mounted thermal printers used by customers to log and plot oil field
and  down  hole  well  drilling  data  in  the  oil  and  gas  exploration  industry.    During  the  year  ended  December  31,  2019,  we  experienced  a  10%  decline  in
Printrex oil and gas printer sales.  Although we will continue to fulfill orders from existing customers during 2020, we have shifted our focus away from
this market and towards our higher value, technology enabled restaurant solution terminals and casino and gaming products.  

TSG, which sells service, replacement parts and consumable products, including receipt paper, ribbons and inkjet cartridges, continues to offer a recurring
revenue stream for the Company.  TSG sales decreased 12% in 2019 from 2018 primarily due to lower sales of lottery printer spare parts to IGT for a
legacy lottery printer.  Although the installed base of our thermal lottery printers remains large, we expect sales of spare parts to IGT to decline and overall
TSG sales to decrease in 2020 compared to 2019.

Operationally, our gross margin was 47.9% in 2019, a decrease of 110 basis points from 2018 when we reached our highest reported full year gross margin
of 49%.
During 2019 our operating margin declined to 0.7% compared to 12.4% in 2018 primarily due to the 16% decline in sales and 8% increase in operating
expenses.  Operating expenses increased primarily due to increased investments in the launch of BOHA!.  During 2020, we expect operating expenses to
increase more significantly compared to 2019, as we accelerate investment in engineering and selling and marketing to take advantage of the opportunities
we see in the food service technology market.

We reported net income of $0.5 million and net income per diluted share of $0.07 for 2019, compared to $5.4 million and net income per diluted share of
$0.70  for  2018.    In  terms  of  cash  flow  for  2019  we  generated  $4.8  million  of  cash  from  operating  activities.  We  also  returned  $2.7  million  to  our
shareholders during 2019 in the form of cash dividends.  We ended the year with cash and cash equivalents of $4.2 million and no debt on our Consolidated
Balance Sheet at December 31, 2019.

Critical Accounting Policies and Estimates
The preparation of financial statements in conformity with generally accepted accounting principles requires management to make estimates, judgments
and  assumptions  that  affect  both  Balance  Sheet  items  and  Statement  of  Income  categories.    Such  estimates  and  judgments  are  based  upon  historical
experience and certain assumptions that are believed to be reasonable in the particular circumstances.  We evaluate our assumptions on an ongoing basis by
comparing actual results with our estimates.  Actual results may differ from the original estimates.  

The  following  accounting  policies  are  those  that  we  believe  to  be  most  critical  in  the  preparation  of  our  financial  statements.    These  items  utilize
assumptions and estimates about the effect of future events that are inherently uncertain and are therefore based on our judgment.  Please refer to Note 2 –
Summary of significant accounting policies in the accompanying Consolidated Financial Statements for a complete listing of our accounting policies.

Revenue Recognition  –  We  account  for  revenue  in  accordance  with  ASC  Topic  606:  Revenue  from  Contracts  with  Customers.  We  adopted  ASC  606
effective January 1, 2018 and elected the modified retrospective approach.  The results for periods before 2018 were not adjusted for the new standard and
there was no cumulative effect for the change in accounting at the date of adoption.  In accordance with ASC 606, a performance obligation is a promise in
a  contract  with  a  customer  to  transfer  a  distinct  good  or  service  to  the  customer.  Some  of  our  contracts  with  customers  contain  a  single  performance
obligation,  while  other  contracts  contain  multiple  performance  obligations  (most  commonly  when  contracts  include  a  hardware  product,  software  and
extended  warranties).    A  contract's  transaction  price  is  allocated  to  each  distinct  performance  obligation  and  recognized  as  revenue  when,  or  as,  the
performance obligation is satisfied.

The transaction price is determined based on the consideration to which the Company will be entitled in exchange for transferring services to the customer. 
To  the  extent  the  transaction  price  includes  variable  consideration,  such  as  price  protection,  reserves  for  returns  and  other  allowances,  the  Company
estimates the amount of variable consideration that should be included in the transaction price utilizing either the “expected value” method or the “most
likely  amount”  method  depending  on  the  nature  of  the  variable  consideration.    Variable  consideration  is  included  in  the  transaction  price  if,  in  the
Company’s judgment, it is probable that a significant future reversal of cumulative revenue under the contract will not occur.

For a majority of our revenue, which consists of printers, terminals, consumables, and replacement parts, the Company recognizes revenue as of a point of
time.    The  transaction  price  is  recognized  upon  shipment  of  the  order  when  control  of  the  goods  is  transferred  to  the  customer  and  at  the  time  the
performance obligation is fulfilled.  We also sell a software solution in our casino and gaming market, EPICENTRAL™, that enables casino operators to
create promotional coupons and marketing messages and to print them in real-time at the slot machine.  EPICENTRALTM is primarily comprised of both a
software component, which is licensed to the customer, and a hardware component.  EPICENTRAL™ software and hardware are integrated to deliver the
system's  full  functionality.    The  transaction  prices  from  EPICENTRAL™  software  license  and  hardware  are  recognized  upon  installation  and  formal
acceptance by the customer when control of the license is transferred to the customer.  For out-of-warranty repairs, the transaction price is recognized after
the  repair  work  is  completed  and  the  printer  or  terminal  is  returned  to  the  customer,  as  control  of  the  product  is  transferred  to  the  customer  and  our
performance obligation is completed.

15

  
Performance obligations are satisfied over time if the customer receives the benefits as we perform work, if the customer controls the asset as it is being
produced, or if the product being produced for the customer has no alternative use and we have a contractual right to payment.  For our separately priced
extended warranty, BOHA! cloud-based software applications, technical support for our food service technology terminals and maintenance agreements
(including free one-year maintenance received by the customers upon completion of EPICENTRAL™ installation) revenue is recognized over time as the
customer receives the benefit.  The transaction price from the maintenance services is recognized ratably over time, using output methods, as control of the
services is transferred to the customer.  The cloud-based software component of BOHA! allows customers to use hosted software over the contract period
without  taking  possession  of  the  software  and  are  provided  on  a  subscription  basis  and  is  recognized  ratably  over  the  contract  period.    For  extended
warranties,  the  transaction  price  is  recognized  ratably  over  the  warranty  period,  using  output  methods,  as  control  of  the  services  is  transferred  to  the
customer.

When  there  is  more  than  one  performance  obligation  in  a  customer  arrangement,  the  Company  typically  uses  the  “standalone  selling  price”  method  to
determine the transaction price to allocate to each performance obligation. The Company sells the performance obligations separately and has established
standalone  selling  prices  for  its  products  and  services.    In  the  case  of  an  overall  price  discount,  the  discount  is  applied  to  each  performance  obligation
proportionately based on standalone selling price. To determine the standalone selling price for initial EPICENTRAL™ installations, the Company uses the
adjusted market assessment approach.

Accounts Receivable – We have standardized credit granting and review policies and procedures for all customer accounts, including: credit reviews of all
new  customer  accounts;  ongoing  credit  evaluations  of  current  customers;  credit  limits  and  payment  terms  based  on  available  credit  information;  and
adjustments to credit limits based upon payment history and the customer’s current creditworthiness.  We also provide an estimate of doubtful accounts
based on historical experience and specific customer collection issues.  Our allowance for doubtful accounts as of December 31, 2019 was $221 thousand,
or 3.3% of outstanding accounts receivable, which we believe is appropriate considering the overall quality of our accounts receivable.  Although credit
losses  have  historically  been  within  expectations  and  the  reserves  established,  there  is  no  assurance  that  our  credit  loss  experience  will  continue  to  be
consistent with historical experience.

Inventories – Our inventories are stated at the lower of cost (principally standard cost, which approximates actual cost on a first-in, first-out basis) or net
realizable value. We review net realizable value based on estimated selling prices in the ordinary course of business less estimated costs of completion,
disposal  and  transportation,  historical  usage  and  estimates  of  future  demand.  Assumptions  are  reviewed  at  least  quarterly  and  adjustments  are  made,  as
necessary,  to  reflect  changing  market  conditions.  Based  on  these  reviews,  inventory  write-downs  are  recorded,  as  necessary,  to  reflect  estimated
obsolescence,  excess  quantities  and  net  realizable  value.  Should  circumstances  change  and  we  determine  that  additional  inventory  is  subject  to
obsolescence, additional write-downs of inventory could result in a charge to income.

Goodwill  and  Intangible Assets  –  We  acquire  businesses  in  purchase  transactions  that  result  in  the  recognition  of  goodwill  and  intangible  assets.  The
determination of the value of intangible assets requires management to make estimates and assumptions.  In  accordance  with  ASC  350-20  “Goodwill”,
acquired goodwill is not amortized, but is subject to impairment testing at least annually and when an event occurs or circumstances change, which indicate
it  is  more  likely  than  not  an  impairment  exists.  Factors  considered  that  may  trigger  an  impairment  review  are:  significant  underperformance  relative  to
expected historical or projected future operating results; significant changes in the manner of use of acquired assets or the strategy for the overall business;
significant negative industry or economic trends; and significant decline in market capitalization relative to net book value.  Definite-lived intangible assets
are  amortized  and  are  tested  for  impairment  when  appropriate.  We  reported  $2.6  million  of  goodwill  and  $0.8  million  of  unamortized  definite-lived
intangible assets at December 31, 2019. We have determined that no goodwill or intangible asset impairment has occurred and the fair value of goodwill
was substantially higher than our carrying value based on our assessment as of December 31, 2019 when the impairment review was performed.

Income Taxes – In preparing our Consolidated Financial Statements, we are required to estimate income taxes in each of the jurisdictions in which we
operate.  This involves estimating the actual current tax exposure together with assessing temporary differences between the tax basis of certain assets and
liabilities and their reported amounts in the financial statements, as well as net operating losses, tax credits and other carryforwards.  These differences
result in deferred tax assets and liabilities, which  are  reflected  in  our  Consolidated  Balance  Sheets.   We  then  assess  the  likelihood  that  the  deferred  tax
assets will be realized from future taxable income, and to the extent that we believe that realization is not likely, we establish a valuation allowance.

Significant judgment is required in determining the provision for income taxes and, in particular, any valuation allowance or tax reserves with respect to
our deferred tax assets and uncertain tax positions.  On a quarterly basis, we evaluate the recoverability of our deferred tax assets based upon historical
results and forecasted taxable income over future years, and match this forecast against the basis differences, deductions available in future years and the
limitations allowed for net operating loss and tax credit carryforwards to ensure that there is adequate support for the realization of the deferred tax assets.
Although  we  have  considered  future  taxable  income  and  ongoing  prudent  and  feasible  tax  planning  strategies  in  assessing  the  need  for  a  valuation
allowance, in the event we were to determine that we would not be able to realize all or part of our deferred tax assets in the future, an adjustment to the
valuation allowance or tax reserves would be charged as a reduction to income in the period such determination was made.  Likewise, should we determine
that we would be able to realize future deferred tax assets in excess of its net recorded amount, an adjustment to the valuation allowance would increase net
income in the period such determination was made.

We  account  for  income  taxes  in  accordance  with  ASC  740,  “Income  Taxes.”    Among  other  things  this  provision  prescribes  a  minimum  recognition
threshold that an income tax position must meet before it is recorded in the reporting entity’s financial statements. It also requires that the effects of such
income tax positions be recognized only if, as of the balance sheet reporting date, it is “more likely than not” (i.e., more than a 50% likelihood) that the
income tax position will be sustained based solely on its technical merits.  When making this assessment, management must assume that the responsible
taxing  authority  will  examine  the  income  tax  position  and  have  full  knowledge  of  all  relevant  facts  and  other  pertinent  information.    The  accounting
guidance also clarifies the method of accruing for interest and penalties when there is a difference between the amount claimed, or expected to be claimed,
on a company’s income tax returns and the benefits recognized in the financial statements. See Note 10 to the consolidated financial statements for further
details of the impact of the Tax Reform Act.

16

 
Warranty  –  We  generally  warrant  our  products  for  up  to  24  months  and  record  the  estimated  cost  of  such  product  warranties  at  the  time  the  sale  is
recorded.  Estimated warranty costs are based upon actual past experience of product repairs and the related estimated cost of labor and material to make
the necessary repairs.  If actual future product repair rates or the actual costs of material and labor differ from the estimates, adjustments to the accrued
warranty liability and related warranty expense would be made.

Share-Based Compensation  –  We  calculate  share-based  compensation  expense  in  accordance  with  ASC  718,  “Compensation  –  Stock  Compensation”
using the Black-Scholes option-pricing model to calculate the fair value of share-based awards.  The key assumptions for this valuation method include the
expected term of an option grant, stock price volatility, risk-free interest rate, and dividend yield.  We account for forfeitures as they occur.

Results of Operations: Year ended December 31, 2019 compared to Year ended December 31, 2018

Net Sales.  Net sales, which include printer, terminal and software sales as well as sales of replacement parts, consumables and maintenance and repair
services,  by  market  for  the  years  ended  December  31,  2019  and  2018  are  detailed  in  the  below  table.    We  have  reclassified  sales  of  labels  and  other
recurring  revenue  items,  which  includes  extended  warranty  and  service  contracts,  and  technical  support  services  related  to  our  food  service  technology
market, previously included in TSG to Food Service Technology for all periods presented in this Form 10-K. 

(In thousands)
Food service technology
POS automation and banking
Casino and gaming
Lottery
Printrex
TSG

International*

Year Ended
December 31, 2019

Year Ended
December 31, 2018

Change

 $

%

6,104     
5,758     
21,529     
1,291     
1,166     
9,900     
45,748     

13.3%  $
12.6%   
47.1%   
2.8%   
2.6%   
21.6%   
100.0%  $

5,086     
7,273     
26,593     
3,093     
1,297     
11,245     
54,587     

9.3%  $
13.3%   
48.7%   
5.7%   
2.4%   
20.6%   
100.0%  $

1,018     
(1,515)    
(5,064)    
(1,802)    
(131)    
(1,345)    
(8,839)    

20.0%
(20.8%)
(19.0%)
(58.3%)
(10.1%)
(12.0%)
(16.2%)

10,416     

22.8%  $

11,069     

20.3%  $

(653)    

(5.9%)

  $

  $

  $

*

International sales do not include sales of products made to domestic distributors or other customers who in turn ship those products to international
destinations.

Net  sales  for  2019  decreased  $8.8  million,  or  16%,  from  2018.    Printer,  terminal  and  other  hardware  sales  volume  decreased  by  22%  to  approximately
111,000 units, driven primarily by a 17% decrease in unit volume from the casino and gaming market and, to a lesser extent, a 66% and 22% decrease in
the lottery market and POS automation and banking market, respectively. The average selling price of our printers, terminals and other hardware increased
2% during 2019 compared to 2018.

International sales decreased $0.7 million, or 6%, primarily driven by a 7% decrease of international casino and gaming sales.  This increase was partially
offset by a 31% increase from our international food service technology market during 2019 compared to 2018.

Food service technology:  The primary  offering  in  the  food  service  technology  market  is  our  BOHA!  ecosystem,  which  combines  our  latest  generation
terminal,  cloud-based  software  applications  and  related  hardware  into  a  unique  solution  to  automate  back-of-house  operations  in  restaurants  and  food
service operations.  The software component of BOHA! consists of a suite of SaaS-based applications, including applications for inventory management,
temperature monitoring of food and equipment, timers, food safety labeling, food recalls, checklists and procedures, equipment service management, and
delivery management.  These applications are combined into a single platform with the associated hardware, which includes the BOHA! terminal, handheld
devices,  tablets,  temperature  probes  and  temperature  sensors.  The  BOHA!  terminal  combines  the  software  and  hardware  components  in  a  device  that
includes  an  operating  system,  touchscreen  and  one  or  two  thermal  print  mechanisms  that  print  easy-to-read  food  rotation  labels,  grab  and  go  labels  for
prepared  foods,  and  “enjoy  by”  date  labels.    The  BOHA!  terminal  is  equipped  with  the  TransAct  Enterprise  Management  System  to  ensure  that  only
approved applications and functions are available on the device, and allows over-the-air updates to the applications and operating system.  BOHA! helps
food service establishments and restaurants (including fine dining, casual dining, fast casual and quick-serve restaurants, convenience stores, hospitality
establishments and contract food service providers) effectively manage food safety and grab-and-go initiatives, as well as automate and manage back-of-
house operations.  Recurring revenue from BOHA! is generated by software sales, including software subscriptions that are charged to customers upfront
on  a  per-application  basis,  as  well  as  sales  of  labels,  extended  warranty  and  service  contracts,  and  technical  support  services.    In  the  food  service
technology market, we use an internal sales force and, to a lesser extent, distributors, to solicit sales directly from end users.  Sales of our worldwide food
service technology products for the years ended December 31, 2019 and 2018 is as follows (in thousands, except percentages):

(In thousands)
Domestic
International

(In thousands)
Hardware
Software, 
revenue

labels  and  other 

recurring

  $

  $

  $

  $

Year Ended
December 31, 2019

Year Ended
December 31, 2018

5,522     
582     
6,104     

90.5%  $
9.5%   
100.0%  $

4,640     
446     
5,086     

91.2%  $
8.8%   
100.0%  $

Year Ended
December 31, 2019

Year Ended
December 31, 2018

4,169     

1,935     
6,104     

68.3%  $

31.7%   
100.0%  $

17

4,555     

531     
5,086     

89.6%  $

10.4%   
100.0%  $

Change

882     
136     
1,018     

Change

 $

 $

(386)    

1,404     
1,018     

19.0%
30.5%
20.0%

%

%

(8.5%)

264.4%
20.0%

 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
   
   
   
   
 
 
   
      
  
   
      
  
   
      
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
The increase in food service technology sales in 2019 compared to 2018 was driven by sales of our BOHA! software, labels and other recurring revenue. 
Sales of BOHA! software, recognized on a SaaS subscription basis, labels and other recurring revenue increased by 264%, including a 241% increase in
label sales and an eight-fold increase in software sales (though off a low base for 2018).   Hardware sales declined approximately 9% primarily due to
lower sales of our AccuDate 9700 terminal to our former U.S. distributor.  Sales of our new BOHA! terminal and other hardware products partially offset
the  decline  of  the  AccuDate  9700  terminal,  increasing  4%  in  2019  compared  to  2018.    We  expect  food  service  technology  sales  to  increase  in  2020
compared to 2019 as we convert the investments we have made, and will continue to make in our BOHA! products, into sales, including recurring software
subscription, service and label sales.

International food service technology sales increased during 2019 compared to 2018 primarily due to increased sales of the BOHA! ecosystem to a casino
operator in Asia and a quick serve chain in Canada.

POS automation and banking:  Revenue from the POS automation and banking market includes sales of thermal printers used primarily by quick serve
restaurants located either at the checkout counter or within self-service kiosks to print receipts for consumers or to print on linerless labels.  In addition,
revenue includes sales of inkjet printers used by banks, credit unions and other financial institutions to print deposit or withdrawal receipts and/or validate
checks at bank teller stations.  As of December 31, 2018, we exited the banking market, but will continue to fulfill orders from legacy customers until our
inventory is exhausted and to sell consumable products through TSG that are compatible with the previously sold inkjet printers.  A summary of sales of
our worldwide POS automation and banking products for the years ended December 31, 2019 and 2018 is as follows:

(In thousands)
Domestic
International

Year Ended
December 31, 2019

Year Ended
December 31, 2018

Change

 $

%

  $

  $

5,714     
44     
5,758     

99.2%  $
0.8%   
100.0%  $

7,122     
151     
7,273     

97.9%  $
2.1%   
100.0%  $

(1,408)    
(107)    
(1,515)    

(19.8%)
(70.9%)
(20.8%)

The decrease in domestic POS automation and banking sales in 2019 compared to 2018 was primarily driven by a 20% decrease in domestic sales of our
Ithaca® 9000 printer, as sales to McDonald’s decreased during 2019 compared to 2018, and the decrease in international POS automation and banking
sales was primarily due to lower sales of our Ithaca® 9000 printer to our Canadian distributor for McDonald’s during 2019 compared to 2018.  We expect
POS automation and banking sales to decrease due to lower expected sales of our Ithaca® 9000 printer to McDonald's in 2020 compared to 2019.

Casino and Gaming: Revenue from the casino and gaming market includes sales of thermal ticket printers used in slot machines, video lottery terminals,
and other gaming machines that print tickets or receipts instead of issuing coins at casinos and racetracks and other gaming venues worldwide.  Revenue
from  this  market  also  includes  sales  of  thermal  roll-fed  printers  used  in  the  international  off-premise  gaming  market  in  gaming  machines  such  as
Amusement with Prizes, Skills with Prizes and Fixed Odds Betting Terminals at non-casino gaming establishments. Revenue from this market also includes
royalties related to our patented casino and gaming technology.  In addition, casino and gaming market revenue includes sales of the EPICENTRAL™ print
system,  our  software  solution  (including  annual  software  maintenance),  that  enables  casino  operators  to  create  promotional  coupons  and  marketing
messages and to print them real-time at the slot machine. A summary of sales of our worldwide casino and gaming products for the years ended December
31, 2019 and 2018 is as follows:

(In thousands)
Domestic
International

Year Ended
December 31, 2019

Year Ended
December 31, 2018

Change

 $

%

  $

  $

13,076     
8,453     
21,529     

60.7%  $
39.3%   
100.0%  $

17,518     
9,075     
26,593     

65.9%  $
34.1%   
100.0%  $

(4,442)    
(622)    
(5,064)    

(25.4%)
(6.9%)
(19.0%)

The decrease in domestic sales of our casino and gaming products during 2019 compared to 2018 was due primarily to a 18% decrease in domestic sales of
our thermal casino printer, driven primarily by a large order from a domestic casino operator for replacement printers during 2018 that did not reoccur in
2019, as well as lower sales to our domestic OEMs.  Additionally, domestic sales of our off-premise gaming printers decreased 95% during 2019 compared
to 2018 due to sales to an OEM in the 2018 period that did not reoccur in 2019.  Domestic EPICENTRAL™ software sales decreased 60%, as we had no
new installations during 2019 compared to two new installations during 2018.  Sales of EPICENTRAL™ are project based, and as a result, may fluctuate
significantly quarter-to-quarter and year-to-year.

The decrease in international sales in 2019 compared to 2018 was primarily due to a 17% decline in international sales of our thermal casino printer due
primarily to lower sales to a large OEM in Europe to replace a competitor’s printer.  The decrease was partially offset by a 26% increase in international
sales of our off-premise gaming printers to Europe for sports betting.  Sales of our off-premise gaming printers are largely project-oriented and therefore
may fluctuate significantly from quarter-to-quarter and year-to-year.

Lottery:  Revenue from the lottery market includes sales of thermal on-line and other lottery printers primarily to IGT and, to a lesser extent, other lottery
system companies for various lottery applications.  A summary of sales of our worldwide lottery printers for the years ended December 31, 2019 and 2018
is as follows:

(In thousands)
Domestic
International

Year Ended
December 31, 2019

Year Ended
December 31, 2018

Change

 $

%

  $

  $

1,290     
1     
1,291     

99.9%  $
0.1%   
100.0%  $

3,046     
47     
3,093     

98.5%  $
1.5%   
100.0%  $

(1,756)    
(46)    
(1,802)    

(57.6%)
(97.9%)
(58.3%)

18

 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
 
Our sales to IGT are directly dependent on the timing and number of new and upgraded lottery terminal installations that IGT performs, and as a result,
may fluctuate significantly quarter-to-quarter and year-to-year.  Our sales to IGT are not indicative of IGT’s overall business or revenue.  We allowed our
non-exclusive agreement to provide lottery terminal printers to IGT to expire on December 31, 2019 as we have decided to exit this market and to shift our
focus towards our higher-value, technology enabled food service technology and casino and gaming products.  As a result, we expect IGT to make a last
time buy in 2020 and expect no future sales beyond 2020.

Printrex:  Printrex branded printers are sold into markets that include wide format, desktop and rack mounted and vehicle mounted black/white thermal
printers used by customers to log and plot oil field, seismic and down hole well drilling data in the oil and gas exploration industry.  It also includes high-
speed color inkjet desktop printers used to print logs at the data centers of the oil and gas field service companies.  Prior to 2019, revenue in this market
also included sales of vehicle mounted printers used to print schematics and certain other critical information in emergency services vehicles and other
mobile printing applications. We exited this market at the end of 2018 and do not expect any future sales.  A summary of sales of our worldwide Printrex
printers for the years ended December 31, 2019 and 2018 is as follows (in thousands, except percentages): 

(In thousands)
Domestic
International

Year Ended
December 31, 2019

Year Ended
December 31, 2018

Change

 $

%

  $

  $

961     
205     
1,166     

82.4%  $
17.6%   
100.0%  $

1,028     
269     
1,297     

79.3%  $
20.7%   
100.0%  $

(67)    
(64)    
(131)    

(6.5%)
(23.8%)
(10.1%)

The decrease in sales of Printrex printers during 2019 compared to 2018 resulted from a 12% decrease in domestic and international sales in the oil and gas
market.    This  decrease  was  partially  offset  by  higher  sales  from  the  international  medical  and  mobile  market  which  we  exited  at  the  end  of  2018  but
continued to fulfill orders from legacy customers during 2019.

TSG:  Revenue  generated  by  our  TSG  includes  sales  of  consumable  products  (inkjet  cartridges,  ribbons,  receipt  paper,  and  other  printing  supplies),
replacement parts, maintenance and repair services, testing services, refurbished printers, and shipping and handling charges.  TSG sales for all periods
presented in this Form 10-K exclude the sales of labels, extended warranty and service contracts, and technical support services related to our food service
technology  market,  which  have  been  reclassified  to  food  service  technology.    A  summary  of  sales  in  our  worldwide  TSG  market  for  the  years  ended
December 31, 2019 and 2018 is as follows:

(In thousands)
Domestic
International

Year Ended
December 31, 2019

Year Ended
December 31, 2018

Change

 $

%

  $

  $

8,769     
1,131     
9,900     

88.6%  $
11.4%   
100.0%  $

10,164     
1,081     
11,245     

90.4%  $
9.6%   
100.0%  $

(1,395)    
50     
(1,345)    

(13.7%)
4.6%
(12.0%)

The  decrease  in  domestic  revenue  from  TSG  for  2019  as  compared  to  2018  was  due  primarily  to  lower  sales  of  replacement  parts  and  lower  sales  of
consumable products.  Replacement part sales decreased 29% due to lower lottery printer spare parts to IGT.  Consumable sales declined 13% due largely
to lower sales of HP inkjet cartridges used in our banking printers, as we exited the banking market at the end of 2018.  These decreases were partially
offset  by  a  24%  increase  in    service  revenue  during  2019  compared  2018.    We  expect  TSG  sales  to  decrease  in  2020  compared  to  2019  due  to  lower
expected sales of lottery printer spare printer parts to IGT and lower service sales related to a service contract with a banking customer that is expected to
end in 2020.

Internationally, TSG revenue increased during 2019 compared to 2018 primarily due to a 18% increase in sales of replacement parts and accessories to
international casino and gaming customers.  This increase was partially offset by a 60% decrease of international consumable sales in 2019 compared to
2018.

Gross Profit.  Gross profit information for the years ended December 31, 2019 and 2018 is summarized below (in thousands, except percentages):

Year ended

December 31,

2019

2018

Percent

Change

Percent of
Total Sales -
2019

Percent of
Total Sales -
2018

  $

21,935    $

26,743     

(18.0%)   

47.9%   

49.0%

Gross  profit  is  measured  as  revenue  less  cost  of  sales,  which  includes  primarily  the  cost  of  all  raw  materials  and  component  parts,  direct  labor,
manufacturing overhead expenses, cost of finished products purchased directly from our contract manufacturers and expenses associated with installations
and support of our EPICENTRALTM print system and BOHA! ecosystem. Gross profit decreased $4.8 million, or 18%, and gross margin decreased 110
basis  points  due  primarily  to  the  16%  sales  decrease  in  2019  compared  to  2018.    The  decline  in  gross  margin  reflects  higher  manufacturing  overhead
expenses including approximately $0.2 million incurred for the new Chinese tariffs and $0.4 million for the write-off of tooling related to a product design
change incurred during the year ended December 31, 2019 compared to the year ended December 31, 2018.

Operating Expenses - Engineering, Design and Product Development.    Engineering,  design  and  product  development  information  for  the  years  ended
December 31, 2019 and 2018 is summarized below (in thousands, except percentages):

Year ended

December 31,

2019

2018

Percent

Change

Percent of
Total Sales -
2019

Percent of
Total Sales -
2018

  $

4,393    $

4,576     

(4.0%)   

9.6%   

8.4%

19

 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
 
 
   
 
 
 
 
 
 
 
   
   
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
   
 
 
 
 
 
 
Engineering, design and product development expenses primarily includes salary and payroll related expenses for our hardware and software engineering
staff,  depreciation  and  design  expenses  (including  prototype  printer  expenses,  outside  design,  development  and  testing  services,  supplies  and  contract
software development expenses).  Engineering, design and product development expenses decreased $183 thousand, or 4%, in 2019 compared to 2018 due
primarily to lower expenses related to hardware product development for the food service technology market and casino and gaming market.  We expect
engineering,  design  and  product  development  expenses  to  increase  in  2020  related  to  accelerated  investments  planned  for  our  food  service  technology
products.

Operating Expenses - Selling and Marketing.  Selling and marketing information for the years ended December 31, 2019 and 2018 is summarized below
(in thousands, except percentages):

Year ended

December 31,

2019

2018

Percent

Change

Percent of
Total Sales -
2019

Percent of
Total Sales -
2018

  $

8,033    $

7,203     

11.5%   

17.6%   

13.2%

Selling  and  marketing  expenses  primarily  include  salaries  and  payroll  related  expenses  for  our  sales  and  marketing  staff,  sales  commissions,  travel
expenses,  expenses  associated  with  the  lease  of  sales  offices,  advertising,  trade  show  expenses,  public  relations,  e-commerce  and  other  promotional
marketing expenses.  Selling and marketing expenses increased $830 thousand, or 12%, in 2019 compared to 2018 due primarily to higher compensation
expenses  related  to  the  hiring  of  additional  outside  sales,  technical  sales  and  marketing  staff  and  higher  promotional  marketing  expenses  for  our  food
service technology market.  We expect selling and marketing expenses to continue to increase in 2020 as we make substantial strategic investments in our
food service technology sales and marketing groups.

Operating  Expenses  -  General  and  Administrative.    General  and  administrative  information  for  the  years  ended  December  31,  2019  and  2018  is
summarized below (in thousands, except percentages):

Year ended

December 31,

2019

2018

Percent

Change

Percent of
Total Sales -
2019

Percent of
Total Sales -
2018

  $

9,166    $

8,205     

11.7%   

20.0%   

15.0%

General and administrative expenses primarily include salaries, incentive compensation, and other payroll related expenses for our executive, accounting,
human resources and information technology staff, expenses for our corporate headquarters, professional and legal expenses, telecommunication expenses,
and other expenses related to being a publicly-traded company.  General and administrative expenses increased $961 thousand, or 12%, in 2019 compared
to 2018 due primarily to higher professional and legal expenses.  We expect general and administrative expenses to increase in 2020 compared to 2019 due
to the hiring of additional administrative staff to support the anticipated growth in the food service technology market.

Operating  Income.    Operating  income  information  for  the  years  ended  December  31,  2019  and  2018  is  summarized  below  (in  thousands,  except
percentages):

Year ended

December 31,

2019

2018

Percent

Change

Percent of
Total Sales –
2019

Percent of
Total Sales –
2018

  $

343    $

6,759     

(94.9%)   

0.7%   

12.4%

Our operating income decreased by $6.4 million, or 95%, in 2019 due to a decrease in sales of 16% and an 8% increase in operating expenses related to the
investments made in our food service technology market during 2019 compared to 2018.

Interest.  We recorded net interest expense of $11 thousand in 2019 compared to $27 thousand in 2018 primarily due to interest income earned on the note
receivable during 2019 partially offsetting interest expense.

Other, net.  We recorded other income of $35 thousand in 2019 compared to other expense of $266 thousand in 2018 primarily due to foreign exchange
gains recorded by our UK entity during 2019 compared to foreign exchange losses recorded during 2018.  Going forward, we may continue to experience
more foreign exchange gains or losses depending on the level of sales to Europe through our UK subsidiary and the change in exchange rates of the Euro
and Pound Sterling against the U.S. dollar.

Income  Taxes.    We  recorded  an  income  tax  benefit  during  the  year  ended  December  31,  2019  of  $149  thousand  at  an  effective  tax  rate  of  -40.6%,
compared to an income tax provision during the year ended December 31, 2018 of $1.0 million at an effective tax rate of 16.1%.  An income tax benefit
was recorded in 2019 primarily due to the impact of  research and development (R&D) credits on a relatively low level of taxable income.

Net Income.  We reported net income of $0.5 million, or $0.07 per diluted share, in 2019 compared to net income of $5.4 million, or $0.70 per diluted
share, in 2018.

20

 
 
   
 
 
 
 
 
 
 
   
   
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
   
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
   
 
 
 
 
 
 
 
Results of Operations: Year ended December 31, 2018 compared to year ended December 31, 2017

Net Sales.  Net sales, which include printer, terminal and software sales as well as sales of replacement parts, consumables and maintenance and repair
services,  by  market  for  the  years  ended  December  31,  2018  and  2017  are  detailed  in  the  below  table.    We  have  reclassified  sales  of  labels  and  other
recurring  revenue  items,  which  includes  extended  warranty  and  service  contracts,  and  technical  support  services  related  to  our  food  service  technology
market, previously included in TSG to Food Service Technology for all periods presented in this Form 10-K. 

(In thousands)
Food service technology
POS automation and banking
Casino and gaming
Lottery
Printrex
TSG

International*

Year Ended
December 31, 2018

Year Ended
December 31, 2017

Change

 $

%

5,086     
7,273     
26,593     
3,093     
1,297     
11,245     
54,587     

9.3%  $
13.3%   
48.7%   
5.7%   
2.4%   
20.6%   
100.0%  $

4,862     
7,905     
18,615     
9,805     
1,052     
14,072     
56,311     

8.6%  $
14.0%   
33.1%   
17.4%   
1.9%   
25.0%   
100.0%  $

224     
(632)    
7,978     
(6,712)    
245     
(2,827)    
(1,724)    

4.6%
(8.0%)
42.9%
(68.5%)
23.3%
(20.1%)
(3.1%)

11,069     

20.3%  $

7,591     

13.5%  $

3,478     

45.8%

  $

  $

  $

*

International sales do not include sales of products made to domestic distributors or other customers who in turn ship those products to international
destinations.

Net sales for 2018 decreased $1.7 million, or approximately 3%, from 2017.  Printer and terminal sales volume decreased by 5% to approximately 142,000
units, driven primarily by a 71% decrease in unit volume from the lottery market and, to a lesser extent, a 6% and 18% decrease in the POS automation and
banking market and food service technology market, respectively. These decreases were partially offset by an increase in sales volume of 44% in the casino
and gaming market.   Although unit volume decreased during 2018 compared to 2017, the average selling price of our printers and terminals increased 7%
during 2018 compared to 2017, due primarily to the decreased volume of lottery printers, which carry lower prices than our other products.

International sales increased $3.5 million, or 46%, primarily driven by 81% higher international sales in the casino and gaming market.  This increase was
partially offset by a $1.1 million sales decrease in our international lottery market during 2018 compared to 2017.

Food service technology:  A summary of sales of our worldwide food service technology products for the years ended December 31, 2018 and 2017 is as
follows:

(In thousands)
Domestic
International

(In thousands)
Hardware
Software, 
revenue

labels  and  other 

recurring

Year Ended
December 31, 2018

Year Ended
December 31, 2017

4,640     
446     
5,086     

91.2%  $
8.8%   
100.0%  $

4,488     
374     
4,862     

92.3%  $
7.7%   
100.0%  $

Year Ended
December 31, 2018

Year Ended
December 31, 2017

4,555     

531     
5,086     

89.6%  $

10.4%   
100.0%  $

4,758     

104     
4,862     

97.9%  $

2.1%   
100.0%  $

 $

 $

Change

152     
72     
224     

Change

(203)    

427     
224     

3.4%
19.3%
4.6%

%

%

(4.3%)

410.6%
4.6%

  $

  $

  $

  $

The increase in food service technology sales in 2018 compared to 2017 was due to increased sales of our labels and other recurring revenue, primarily
increased label sales which more than quadrupled in 2018 compared 2017.  Hardware sales declined 4% in 2018 compared to 2017 due to lower sales of
our  AccuDate  9700  terminal  for  McDonald’s.    This  decrease  was  partially  offset  by  increased  sales  of  our  newer  AccuDate  XL2e  terminal,  which  was
renamed to our BOHA! terminal in 2019, to three large corporate customers.

International food service technology sales increased during 2018 compared to 2017 due to increased sales of the AccuDate 9700 for McDonald’s through
our Canadian distributor.

POS automation and banking:  A  summary of sales of our worldwide POS automation and banking products for the years ended December 31, 2018 and
2017 is as follows:

(In thousands)
Domestic
International

Year Ended
December 31, 2018

Year Ended
December 31, 2017

Change

 $

%

  $

  $

7,122     
151     
7,273     

97.9%  $
2.1%   
100.0%  $

7,596     
309     
7,905     

96.1%  $
3.9%   
100.0%  $

(474)    
(158)    
(632)    

(6.2%)
(51.1%)
(8.0%)

The decrease in domestic POS automation and banking sales in 2018 compared to 2017 was primarily driven by a 75% decrease in sales of our legacy
banking and other POS printers.  These decreases were partially offset by a slight increase in domestic sales of our Ithaca® 9000 printers of 1% during
2018 compared to 2017, as sales rebounded to 2017, near-record levels during the second and third quarters of 2018.

International  POS  automation  and  banking  sales  decreased  due  to  lower  sales  of  our  Ithaca®  9000  printer  to  our  Canadian  distributor  for McDonald’s
during 2018 compared to 2017.

21

 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
   
   
   
   
 
 
   
      
  
   
      
  
   
      
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
Casino and gaming:  A summary of sales of our worldwide casino and gaming products for the years ended December 31, 2018 and 2017 is as follows:

(In thousands)
Domestic
International

Year Ended
December 31, 2018

Year Ended
December 31, 2017

Change

 $

%

  $

  $

17,518     
9,075     
26,593     

65.9%  $
34.1%   
100.0%  $

13,608     
5,007     
18,615     

73.1%  $
26.9%   
100.0%  $

3,910     
4,068     
7,978     

28.7%
81.2%
42.9%

The increase in domestic sales of our casino and gaming products was due primarily to a 20% increase in domestic sales of our thermal casino printer in
2018  compared  to  2017,  driven  primarily  by  increased  sales  to  our  OEMs  and  a  large  order  from  a  domestic  casino  operator  for  replacement  printers. 
Domestic sales also increased during 2018 due to a significant sale of our off-premise gaming printers to an OEM.  Sales of EPICENTRAL™ software
during 2018 were comparable with our 2017 EPICENTRAL™ sales as we completed two new installations during both 2018 and 2017. 

The increase in international sales in 2018 compared to 2017 was due to a 143% increase of thermal casino printer sales.  These increases were due to the
successful transition away from using our previous exclusive worldwide distributor whose contract ended at the end of 2017 and using our new direct sales
team  to  sell  to  end  user  casino  and  gaming  customers  in  Europe.    These  increases  were  partially  offset  by  a  5%  decrease  in  international  sales  of  off-
premise gaming printers.

Lottery:  A summary of sales of our worldwide lottery printers for the years ended December 31, 2018 and 2017 is as follows:

(In thousands)
Domestic
International

Year Ended
December 31, 2018

Year Ended
December 31, 2017

Change

 $

%

  $

  $

3,046     
47     
3,093     

98.5%  $
1.5%   
100.0%  $

8,626     
1,179     
9,805     

88.0%  $
12.0%   
100.0%  $

(5,580)    
(1,132)    
(6,712)    

(64.7%)
(96.0%)
(68.5%)

Our sales to IGT are directly dependent on the timing and number of new and upgraded lottery terminal installations that IGT performs, and as a result,
may fluctuate significantly quarter-to-quarter and year-to-year.  However, our lottery market sales are not indicative of IGT’s overall business or revenue. 

The decrease in international lottery sales in 2018 compared to 2017 was primarily due to a sale of lottery printers to IGT for the Canadian lottery in 2017
and no comparable sale occurring in 2018.

Printrex: A  summary  of  sales  of  our  worldwide  Printrex  printers  for  the  years  ended  December  31,  2018  and  2017  is  as  follows  (in  thousands,  except
percentages): 

(In thousands)
Domestic
International

Year Ended
December 31, 2018

Year Ended
December 31, 2017

Change

 $

%

  $

  $

1,028     
269     
1,297     

79.3%  $
20.7%   
100.0%  $

849     
203     
1,052     

80.7%  $
19.3%   
100.0%  $

179     
66     
245     

21.1%
32.5%
23.3%

The increase in Printrex sales in 2018 compared to 2017 resulted from a 57% increase in domestic and international sales of our oil and gas printers due to
a continued recovery in the oil and gas market.  This increase was partially offset by 87% lower sales of domestic and international medical and mobile
printers in 2018 compared to 2017.

TSG:  A summary of sales in our worldwide TSG market for the years ended December 31, 2018 and 2017 is as follows:

(In thousands)
Domestic
International

Year Ended
December 31, 2018

Year Ended
December 31, 2017

Change

 $

%

  $

  $

10,164     
1,081     
11,245     

90.4%  $
9.6%   
100.0%  $

13,553     
519     
14,072     

96.3%  $
3.7%   
100.0%  $

(3,389)    
562     
(2,827)    

(25.0%)
108.3%
(20.1%)

The decrease in domestic revenue from TSG in 2018 compared to 2017 was due primarily to lower sales of replacement parts, non-Printrex consumable
products and service revenue.  Replacement part sales decreased 36% due to lower sales of lottery printer spare parts to IGT.  Non-Printrex consumables
sales declined 10% due to lower sales of our legacy HP inkjet cartridges used in our banking printers, as we exited the banking market at the end of 2018. 
Service revenue declined 14% in 2018 compared to 2017 due to paper testing sales that occurred in 2017 but did not repeat in 2018. 

Internationally, TSG revenue increased primarily due to a 134% increase in sales of replacement parts and accessories in 2018 compared to 2017, as sales
of replacement parts and accessories to international casino and gaming customers increased upon the transition away from using our previous exclusive
worldwide distributor and using our new direct sales team to sell to end user casino and gaming customers.

22

 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
Gross Profit.  Gross profit information for the years ended December 31, 2018 and 2017 is summarized below (in thousands, except percentages):

Year ended

December 31,

2018

2017

Percent

Change

Percent of
Total Sales -
2018

Percent of
Total Sales -
2017

  $

26,743    $

26,662     

0.3%   

49.0%   

47.3%

Gross profit increased $81 thousand, or less than 1%, and gross margin increased 170 basis points due primarily to a more favorable sales mix in 2018
compared to 2017.  The increased gross margin reflected a favorable shift in sales mix towards higher-value, technology driven solutions, as well as lower
sales volume of lottery and POS printers, which carry lower margins than our other products.

Operating Expenses - Engineering, Design and Product Development.    Engineering,  design  and  product  development  information  for  the  years  ended
December 31, 2018 and 2017 is summarized below (in thousands, except percentages):

Year ended

December 31,

2018

2017

Percent

Change

Percent of
Total Sales -
2018

Percent of
Total Sales -
2017

  $

4,576    $

4,303     

6.3%   

8.4%   

7.6%

Engineering,  design  and  product  development  expenses  increased  $273  thousand,  or  6%,  in  2018  compared  to  2017  due  primarily  to  the  hiring  of
additional engineering staff and increased expenses related to product development for the food service technology and casino and gaming markets.

Operating Expenses - Selling and Marketing.  Selling and marketing information for the years ended December 31, 2018 and 2017 is summarized below
(in thousands, except percentages):

Year ended

December 31,

2018

2017

Percent

Change

Percent of
Total Sales -
2018

Percent of
Total Sales -
2017

  $

7,203    $

7,561     

(4.7%)   

13.2%   

13.4%

Selling  and  marketing  expenses  decreased  $358  thousand,  or  5%,  in  2018  compared  to  2017  primarily  due  to  the  retirement  of  our  EVP,  Sales  and
Marketing in December 2017, whose position was replaced by an existing employee of TransAct, as well as the elimination of sales commission expense to
our former international casino and gaming distributor, Suzo-Happ.  These decreases were partially offset by the hiring of additional sales staff to replace
our former exclusive worldwide distributor with a direct selling team for our casino and gaming sales in Europe.

Operating  Expenses  -  General  and  Administrative.    General  and  administrative  information  for  the  years  ended  December  31,  2018  and  2017  is
summarized below (in thousands, except percentages):

Year ended

December 31,

2018

2017

Percent

Change

Percent of
Total Sales -
2018

Percent of
Total Sales -
2017

  $

8,205    $

7,984     

2.8%   

15.0%   

14.2%

General and administrative expenses increased $221 thousand, or 3%, in 2018 compared to 2017 due primarily to increased legal expenses and increased
administrative expenses related to the expansion of our food service technology sales staff and transitioning to a direct selling model for the casino and
gaming market in Europe.  These increases were partially offset by lower incentive compensation expense in 2018 compared to 2017.

Operating Income (Loss).  Operating income information for the years ended December 31, 2018 and 2017 is summarized below (in thousands, except
percentages):

Year ended

December 31,

2018

2017

Percent

Change

Percent of
Total Sales –
2018

Percent of
Total Sales –
2017

  $

6,759    $

6,814     

(0.8%)   

12.4%   

12.1%

Our  operating  income  decreased  by  $55  thousand,  or  1%.    Despite  a  sales  decline  of  3%  our  operating  margin  improved,  increasing  30  basis  points  to
12.4%  in  2018  compared  to  12.1%  in  2017,  largely  due  to  a  170  basis  point  increase  in  gross  margin  somewhat  offset  by  a  1%  increase  in  operating
expenses.

Interest.  We recorded net interest expense of $27 thousand in 2018 compared to $33 thousand in 2017.

Other, net.  We recorded other expense of $266 thousand in 2018 compared to $9 thousand in 2017.  The additional expense was due to higher foreign
currency exchange losses recorded by our U.K. subsidiary in 2018 compared to 2017.

Income Taxes.  We recorded an income tax provision during the year ended December 31, 2018 of $1.0 million at an effective tax rate of 16.1%, compared
to an income tax provision during the year ended December 31, 2017 of $3.6 million at an effective tax rate of 52.6%.  The effective tax rate in 2018 was
lower than the effective tax rate in 2017 due to the enactment of the Tax Reform Act that was signed on December 22, 2017.  Additionally, the effective tax
rate in 2017 was unusually high due to the initial impact of the Tax Reform Act as we recognized a provisional $1.3 million charge to income tax expense
for the year ended December 31, 2017 as a result of revaluing our net deferred tax assets using the new U.S. corporate tax rate of 21%.

Net Income.  We reported net income during 2018 of $5.4 million, or $0.70 per diluted share, compared to $3.2 million, or $0.42 per diluted share, for
2017.

23

 
 
   
 
 
 
 
 
 
 
   
   
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
   
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
   
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
   
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
   
   
 
 
 
 
 
 
Liquidity and Capital Resources
We assess our liquidity in terms of our ability to generate cash to fund our operating, investing and financing activities.  Significant factors affecting the
management of liquidity are cash flows from operating activities, capital expenditures, access to bank lines of credit and our ability to attract long-term
capital with satisfactory terms.

Internal cash generation together with currently available cash and cash equivalents, available borrowing facilities and an ability to access credit lines, if
needed, are expected to be sufficient to fund operations, capital expenditures, and any increase in working capital that would be required to accommodate a
higher level of business activity.  We may actively seek to expand by acquisition as well as through the growth of our current business.  While a significant
acquisition may require additional debt and/or equity financing, although no assurances can be given, we believe that we would be able to obtain additional
financing based on our available collateral and historical earnings performance.

Cash Flow
During 2019 our cash balance decreased $0.5 million, or 10%, from December 31, 2018 and we returned cash to shareholders of $2.7 million in the form of
cash dividends paid to common shareholders.  Additionally, we issued a note receivable of $1 million to a third party in 2019.  Even after funding these
items and our capital expenditures, we had $4.2 million in cash and cash equivalents as of December 31, 2019, of which $0.9 million was held by our UK
subsidiary, and no debt outstanding.

Operating activities:  The following significant factors primarily affected our cash provided by operating activities of $4.8 million in 2019 as compared to
$5.1 million in 2018. During 2019:

● We reported a net income of $0.5 million.
● We recorded depreciation and amortization of $1.4 million and share-based compensation expense of $0.7 million.
● Accounts receivable decreased $1.6 million, or 20%, primarily due to strong collections on receivables during the fourth quarter of 2019.
● Inventories decreased $0.8 million, or 6%, primarily due to the utilization of inventory on hand to fulfill sales.
● Prepaid income taxes decreased $0.6 million, or 71%, primarily due to an income tax refund received in the fourth quarter of 2019.
● Other current and long-term assets increased $0.3 million, or 47%, due primarily to an advanced payment of royalty fees to a technology partner

for food service technology.

● Accounts payable decreased $0.5 million, or 15%, primarily due to the utilization of inventory on hand to fulfill sales requiring a lower level of

inventory purchases during the second half of 2019.

● Accrued liabilities and other liabilities increased $0.4 million, or 11%, due primarily to an increase in deferred revenue related to our food service

technology service contracts and software subscriptions.

 During 2018:

● We reported a net income of $5.4 million.
● We recorded depreciation and amortization of $1.0 million and share-based compensation expense of $0.6 million.
● Accounts receivable decreased $2.7 million, or 25%, primarily due to the collection of past due receivables from 2017 sales made to our former

international casino and gaming distributor.

● Inventories increased $4.0 million, or 46%, primarily due to the buildup of inventory on hand to support future anticipated sales in the casino and

gaming market and food service technology market.

● Accounts payable decreased $0.3 million, or 9%, primarily due to the timing of inventory purchases in 2017 compared to 2018.
● Accrued liabilities and other liabilities decreased $0.2 million, or 5%, due primarily to a decrease in our accrued incentive compensation.

Investing activities:  Our capital  expenditures,  including  capitalized  software  costs,  were  $1.4  million  and  $1.5  million  in  2019  and  2018,  respectively. 
Expenditures in 2019 were primarily for new product tooling equipment, and, to a lesser extent, computer and networking equipment.  Expenditures in
2018 were primarily for computer and networking equipment and furniture and fixtures purchases related to investments made in our UK facility to support
the  build-out  of  our  internal  sales  infrastructure  to  sell  directly  to  slot  machine  manufacturers  and  end-user  casino  and  gaming  customers.    To  a  lesser
extent, expenditures in 2018 included computer and networking equipment for our U.S. operations and leasehold improvements made at our Las Vegas
facility. 

Capital expenditures and additions to capitalized software for 2020 are expected to be approximately $1.1 million, primarily for new product tooling, new
computer software and equipment purchases and leasehold improvements to support our food service technology market.

Financing activities:  We used $2.9 million of cash from financing activities during 2019 to pay dividends of $2.7 million and $0.2 million related to the
relinquishment of shares to pay for withholding taxes on stock issued from our stock compensation plan.  During 2018, we used $4.5 million of cash to pay
dividends of $2.7 million to common shareholders, purchase $2 million of common stock for treasury and $0.3 million related to the relinquishment of
shares  to  pay  for  withholding  taxes  on  stock  issued  from  our  stock compensation plan, partially offset by proceeds from stock option exercises of $0.4
million.  

Resource Sufficiency
We  believe  that  our  cash  and  cash  equivalents  on  hand,  cash  flows  generated  from  operating  activities  and  access  to  our  credit  facility  will  provide
sufficient  resources  to  meet  our  working  capital  needs,  finance  our  capital  expenditures,  support  planned  investments  for  our  food  service  technology
market and meet our liquidity requirements through at least the next twelve months.

Credit Facility and Borrowings
During 2019 we maintained a credit facility (the “TD Bank Credit Facility”) with TD Bank N.A. (“TD Bank) which provided for a $20 million revolving
credit  line.    On  November  21,  2017,  we  signed  an  amendment  to  the  TD  Bank  Credit  Facility  through  November  28,  2022.    Borrowings  under  the
revolving credit line bear a floating rate of interest at the prime rate minus one percent and are secured by a lien on all our assets.  We also pay a fee of
0.125% on unused borrowings under the revolving credit line.  The amendment increased the amount of revolving credit loans we may use to fund future
cash dividend payments or treasury share buybacks to $12.5 million from $10 million.

24

 
The  TD  Bank  Credit  Facility  imposes  certain  quarterly  financial  covenants  on  us  and  restricts,  among  other  things,  our  ability  to  incur  additional
indebtedness and the creation of other liens. On November 6, 2019, we amended our TD Credit Facility to change the definition of interest expense to
exclude fees paid on unused borrowings under the revolving credit line which is used to calculate total debt service in the operating cash flow to total debt
service.  Additionally, the amendment limited our maximum loan amount to $1 million.  We were in compliance with all financial covenants of the TD
Bank Credit Facility at December 31, 2019.

Financial Covenant
Operating cash flow / Total debt service
Funded debt / EBITDA

Requirement/Restriction
Minimum of 1.25 times
Maximum of 3.0 times

Calculation at December 31, 2019
0
0 times

As of December 31, 2019, we had no outstanding borrowings under the TD Bank Credit facility. 

On March 13, 2020 we terminated our TD Bank Credit Facility and signed a $10 million credit facility (the “Siena Credit Facility”) with Siena Lending
Group LLC.    The Siena Credit Facility replaced our TD Bank Credit Facility.  The Siena Credit Facility provides for a $10 million revolving credit line
expiring  on  March  13,  2023.    Borrowings  under  the  Siena  Credit  Facility  bear  a  floating  rate  of  interest  equal  to  the  greatest  of  (i)  the  prime  rate  plus
1.75%, (ii) the federal funds rate plus 2.25%, and (iii) 6.50%. We incurred a closing fee of $63 thousand payable 50% on the closing date and 50% on the
first anniversary of the closing date.  We will also pay a fee of 0.50% on unused borrowings under the facility.  Borrowings under the facility are secured by
a lien on substantially all the assets of the Company.  The Siena Credit Facility imposes certain financial covenants on the Company and borrowings are
subject to a borrowing base based on (i) 85% of eligible accounts receivable plus the lesser of (a) $5,000,000 and (b) 50% of eligible raw material and 60%
of finished good inventory.

Shareholder Dividend Payments
In 2012, our Board of Directors initiated a quarterly cash dividend program which is subject to the Board’s approval each quarter.  Our Board of Directors
declared an increase to the quarterly cash dividend from $0.06 to $0.07 per share in May 2013, from $0.07 to $0.08 per share in May 2014, and from $0.08
to $0.09 per share in May 2017.  Dividends declared and paid on our common stock totaled $2.7 million or $0.36 per in both 2019 and 2018.  On January
23, 2020, our Board of Directors announced the cessation of our quarterly cash dividend on the Company’s common stock to accelerate the investment in
sales and marketing,  continued  product  development  and  infrastructure  of  the  BOHA!  ecosystem.    The  final  dividend  payment  was  made  in  December
2019.

Stock Repurchase Program
Prior  to  its  expiration  on  December  31,  2019,  we  maintained  a  stock  repurchase  program  (the  "2018  Stock  Repurchase  Program")  whereby  we  were
authorized to repurchase up to $5 million of our outstanding shares of common stock from time to time in the open market at prevailing market prices
based on market conditions, share price and other factors.  We use the cost method to account for treasury stock purchases, under which the price paid for
the stock is charged to the treasury stock account.  Repurchases of our common stock are accounted for as of the settlement date.  During 2019 we did not
repurchase any shares of our common stock.  From the start of the 2018 Stock Repurchase Program on March 1, 2018 through December 31, 2018, we
repurchased  156,410 shares of our common stock for approximately $2.0 million at an average price per share of $12.79. 

In  2017,  under  a  prior  repurchase  program  that  was  in  place  from  February  25,  2016  through  December  31,  2017,  we  purchased  36,465  shares  of  our
common  stock  for  $0.4  million  at  an  average  price  of  $9.84  per  share.    From  January  1,  2005  through  December  31,  2019,  we  repurchased  a  total  of
4,044,842 shares of common stock for $32.1 million, at an average price of $7.94 per share.

Shareholders’ Equity
Shareholders’ equity decreased $1.6 million, or 6%, to $25.9 million at December 31, 2019 from $27.6 million at December 31, 2018.  The decrease was
due to the payment of $2.7 million in dividends during 2019 and $0.2 million related to the relinquishment of stock awards to pay for withholding taxes on
stock awards.  These decreases were partially offset by net income of $0.5 million, as well as share-based compensation expense related to stock awards of
$0.7 million.

Off-Balance Sheet Arrangements
As of December 31, 2019, we had no off-balance sheet arrangements that have had or that we expect would be reasonably likely to have a future material
effect  on  our  financial  condition,  changes  in  financial  condition,  revenues  or  expenses,  results  of  operations,  liquidity,  capital  expenditures  or  capital
resources.

Contractual Obligations
Our contractual obligations as of December 31, 2019 were as follows:

(In thousands)
Operating lease obligations
Purchase obligations
Total

Payments due by period

Total

3,344 
9,056 
12,400 

  $
  $
  $

  $

  $

Less than
1 year

1-3 years

3-5 years

More than
5 years

1,042 
9,056 
10,098 

  $
  $
  $

1,145    $
-     
1,145    $

541    $
–     
541    $

616 
– 
616 

Purchase  obligations  are  for  purchases  made  in  the  normal  course  of  business  to  meet  operational  requirements,  primarily  of  fully  assembled printers,
terminals and component part inventory.

Impact of Inflation
We believe that our business has not been affected to a significant degree by inflationary trends during the past three years.  However, inflation is still a
factor in the worldwide economy and may increase the cost of purchasing products from our contract manufacturers in Asia, as well as the cost of certain
raw materials, component parts and labor used in the production of our products.  It also may increase our operating expenses, manufacturing overhead
expenses and the cost to acquire or replace fixed assets.  We have generally been able to maintain or improve our profit margins through productivity and
efficiency improvements, cost reduction programs and to a lesser extent, price increases, and we expect to be able to do the same during 2020.  As such, we
do not believe that inflation will have a significant impact on our business during 2020.

25

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
   
 
 
 
Item 7A. Quantitative and Qualitative Disclosures about Market Risk.

Interest Rate Risk
Our exposure to market risk for changes in interest rates relates primarily to the investment of our available cash and cash equivalents.  In accordance with
our investment policy, we strive to achieve above market rates of return in exchange for accepting a prudent amount of incremental risk, which includes the
risk of interest rate movements.  Risk tolerance is constrained by an overriding objective to preserve capital.  An increase or decrease of 10% in effective
interest rates would not have a material effect on our results of operations or cash flows.

Foreign Currency Exchange Risk

Transaction Exposure – We transact business in foreign currencies and have international revenue, as well as costs denominated in foreign currencies which
are  the  Euro  and  Pound  Sterling.    As  a  result,  we  are  exposed  to  the  risk  of  fluctuations  in  foreign  currency  exchange  rates.    Accordingly,  changes  in
exchange rates, and in particular a strengthening of the U.S. dollar, would negatively affect our revenue and other operating results as expressed in U.S.
dollars.

Beginning in 2018, we have experienced increased fluctuations in our net loss as a result of transaction gains or losses related to revaluation and ultimately
settling  certain  asset  and  liability  balances  that  are  denominated  in  currencies  other  than  the  functional  currency  of  our  UK  subsidiary,  which  is  Pound
Sterling.  Net realized and unrealized foreign currency gains were $35 thousand in 2019 and net realized and unrealized losses were $267 thousand and $11
thousand in 2018 and 2017, respectively.

The change in foreign currency gains and losses is primarily a result of increased sales recognized by our U.K. subsidiary upon the adoption of a direct
selling model in Europe in 2018.  We do not use derivative financial instruments to manage foreign currency exchange risk exposure.  As a result, both
positive  and  negative  currency  fluctuations  against  the  U.S.  dollar  may  affect  our  results  of  operations.    Based  on  our  foreign  currency  exposures  from
monetary  assets  and  liabilities,  we  estimate  that  a  10%  change  in  exchange  rates  against  the  U.S.  dollar  would  have  resulted  in  a  gain  or  loss  of
approximately $280 thousand as of December 31, 2019.

Translation Exposure – We are also exposed to foreign exchange rate fluctuations as we translate the financial statements of our UK subsidiary into U.S.
dollars  in  consolidation.    If  there  is  a  change  in  foreign  currency  exchange  rates,  the  translating  adjustments  resulting  from  the  conversion  of  our  U.K.
subsidiary into U.S. dollars would result in a gain or loss recorded as a component of accumulated other comprehensive loss which is part of stockholders’
equity.

Item 8. Financial Statements and Supplementary Data.
The financial statements of the Company are annexed to this Annual Report as pages F-3 through F-21.  The “Report of Independent Registered  Public
Accounting Firm” is annexed to this Annual Report as of page F-2.  An index to such materials appears on page F-1.

Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure.
None.

Item 9A. Controls and Procedures.

Evaluation of Disclosure Controls and Procedures
Our management, with the participation of our Chief Executive Officer (“CEO”) and Chief Financial Officer (“CFO”), evaluated the effectiveness of our
disclosure controls and procedures, as defined in Rule 13a-15(e) under the Exchange Act as of December 31, 2019.  In the Amendment to our Annual
Report on Form 10-K for the year ended December 31, 2018, filed with the SEC on November 21, 2019, we disclosed that management, including our
CEO  and  CFO,  concluded  that  our  disclosure  controls  and  procedures  were  not  effective  as  of  December  31,  2018,  due  to  material  weaknesses  in  our
internal  control  over  financial  reporting  as  described  below.  As  of  December  31,  2019,  these  material  weaknesses  were  not  fully  remediated  and  our
disclosure controls and procedures were not effective as of December 31, 2019.  Management has begun remediation efforts, which are described below.

Notwithstanding  these  material  weaknesses,  our  management,  including  our  CEO  and  CFO,  has  concluded  that  our  consolidated  financial  statements,
included in this Form 10-K, fairly present, in all material respects, our financial condition, results of operations and cash flows for the periods presented in
conformity with generally accepted accounting principles, and that they can still be relied upon.

Management’s Annual Report on Internal Control Over Financial Reporting
Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as defined in Rule 13a-15(f) under the
Exchange Act, to provide reasonable assurance regarding the reliability of our financial reporting and the preparation of financial statements for external
purposes in accordance with generally accepted accounting principles.  Internal control over financial reporting includes those policies and procedures that
(i) pertain to the maintenance of records that in reasonable detail accurately and fairly reflect the transactions and dispositions of the assets of the Company;
(ii)  provide  reasonable  assurance  that  transactions  are  recorded  as  necessary  to  permit  preparation  of  financial  statements  in  accordance  with  generally
accepted accounting principles, and that receipts and expenditures of the Company are being made only in accordance with authorizations of management
and  directors  of  the  Company;  and  (iii)  provide  reasonable  assurance  regarding  prevention  or  timely  detection  of  unauthorized  acquisition,  use  or
disposition of the Company’s assets that could have a material effect on the financial statements.

26

 
Our  management  assessed  our  internal  control  over  financial  reporting  as  of  December  31,  2019.  Our  management  based  its  assessment  on  criteria
established  in  Internal  Control–Integrated  Framework  issued  by  the  Committee  of  Sponsoring  Organizations  of  the  Treadway  Commission  (“2013
COSO”).    In  the  opinion  of  management,  TransAct  did  not  maintain  effective  internal  control  over  financial  reporting  as  of  December  31,  2019  solely
because  of  the  material  weaknesses  in  internal  control  over  financial  reporting  described  below  that  existed  as  of  December  31,  2018  and  were  not
remediated as of December 31, 2019.

A material weakness is defined in Rule 12b-2 under the Exchange Act as a deficiency, or a combination of deficiencies, in internal control over financial
reporting,  such  that  there  is  a  reasonable  possibility  that  a  material  misstatement  of  the  Company’s  annual  or  interim  financial  statements  will  not  be
prevented or detected on a timely basis.

We identified the following control deficiencies that constituted material weaknesses in our internal control over financial reporting as of December 31,
2019 and 2018.

We did not design and maintain effective controls over user access within the Company’s ERP system, Oracle, to ensure appropriate segregation
of duties and to adequately restrict user access to appropriate personnel.  Specifically, the provisioning and user recertification controls are not
designed  to  ensure  users  maintain  proper  segregation  of  duties  and  therefore  could  have  inappropriate  access  rights.  (the  “Access  Control
Weakness”).

We did not design and maintain effective controls over the completeness and accuracy of information included in key spreadsheets supporting our
accounting records (the “Spreadsheet Control Weakness”).

The  control  deficiencies  constituted  material  weaknesses  but  did  not  result  in  a  material  misstatement  of  our  annual  or  interim  consolidated  financial
statements. However, if these material weaknesses are not remediated, a material misstatement of account balances or disclosures may not be prevented,
and may go undetected, which could result in a material misstatement of future annual or interim consolidated financial statements.

The effectiveness of the Company’s internal control over financial reporting as of December 31, 2019 has been audited by PricewaterhouseCoopers LLP,
an independent registered public accounting firm, as stated in their report which appears on pages F-2 through F-3 of this Form 10-K.

Remediation Plan
During 2019, we commenced developing and implementing a plan to enhance the design and operating effectiveness of our internal control over financial
reporting, which includes taking the following steps to remediate the identified control deficiencies and material weaknesses:

To address the Access Control Weakness, we are utilizing the services of an Oracle consulting firm to assist us in analyzing and reviewing Oracle
access  for  all  users.    During  the  first  quarter  of  2020,  we  completed  the  analysis  and  have  developed  an  action  plan  to  modify  the  designated
Oracle responsibilities for each employee with respect to whom a conflict was identified to remove any Oracle transactional responsibilities that
we believe are conflicting and, in some instances, we will reassign those responsibilities to a different employee to ensure proper segregation of
duties.    We  have  begun  the  design  and  testing  of  the  new  Oracle  responsibilities  created.    In  addition,  we  plan  to  enhance  and  implement
provisioning and user certification controls to ensure we maintain the appropriate segregation of duties within Oracle following the analysis.

To address the Spreadsheet Control Weakness, for each key spreadsheet using Oracle data, we plan to evaluate and determine (1) if a standard
Oracle  report  exists  containing  the  same  information  as  the  spreadsheet,  and  if  so,  we  would  utilize  the  standard  Oracle  report  (without
modification) instead of the spreadsheet to support our accounting records and (2) if a standard Oracle report cannot be used, we will implement a
new  key  control  whereby  an  employee  performs  a  formal  validation  that  the  information  from  Oracle  is  completely  and  accurately  transferred
(automatically or manually) to a spreadsheet by verifying totals and other information on a test basis.  For all other key spreadsheets, we plan to
design and implement a new key control to validate completeness and accuracy of information supporting our accounting records.  During the first
quarter  of  2020,  we  began  the  process  of  evaluating  each  key  spreadsheet  based  on  the  above  criteria,  and  for  several  key  spreadsheets,  we
implemented  a  new  key  control  to  validate  the  completeness  and  accuracy  of  the  information  contained  within  and  supporting  each  such
spreadsheet.

We believe these steps will address the material weaknesses described above.

Changes in Internal Control over Financial Reporting
There has been no change in our internal control over financial reporting that occurred during the quarter ended December 31, 2019 that has materially
affected, or is reasonably likely to materially affect, our internal control over financial reporting.

Item 9B. Other Information.
Not applicable.

27

PART III

Item 10. Directors, Executive Officers and Corporate Governance.
Set forth in Item 1 of this Form 10-K is certain information regarding our executive officers.  The remaining information in response to this item will be
contained in our Proxy Statement  for our 2020 Annual Meeting of Stockholders (the “Proxy Statement”) under the headings, “Delinquent Section 16(a)
Reportings,”  “Corporate  Governance,”  “Proposal  1:  Election  of  Directors,”  “Audit  Committee  Report,”  “Executive  Compensation  –  Compensation
Committee Report,” “Compensation Committee Interlocks and Insider Participation,” “Stockholder Proposals for 2020 Annual Meeting,” “Procedures for
Submitted  Director  Nominations  and  Recommendations”  and  “Stockholder  Communications  with  the  Board  of  Directors  Policy,”  which  will  be  filed
within 120 days after the end of the year covered by this Form 10-K and is incorporated herein by reference.

Code of Ethics
We maintain a Code of Business Conduct that includes our code of ethics that is applicable to all employees, including our Chief Executive Officer, Chief
Financial Officer and Controller.  Our Code of Business Conduct, which requires continued observance of high ethical standards, such as honesty, integrity
and  compliance  with  the  law  in  the  conduct  of  our  business,  is  available  for  public  access  on  our  Internet  website  at  https://transacttech.gcs-
web.com/corporate-governance.  Any person may request a copy of our Code of Business Conduct free of charge by calling (203) 859-6800.

Item 11. Executive Compensation.
The information in response to this item will be contained in the Proxy Statement under the heading “Executive Compensation,” and is incorporated herein
by reference.

Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters.
Set forth below is certain information regarding our equity compensation plans.  The remaining information in response to this item will be contained in the
Proxy Statement under the heading, “Security Ownership of Certain Beneficial Owners and Management,” and is incorporated herein by reference.

Equity Compensation Plan Information
Information regarding our equity compensation plans as of December 31, 2019 is as follows:

Equity compensation plans approved by security holders:

Plan category

2005 Equity Incentive Plan
2014 Equity Incentive Plan

Total

(a)
Number of
securities to be
issued upon exercise
of outstanding options,
warrants and rights

(b)
Weighted-average
exercise price of
outstanding
options, warrants
and rights

(c)
Number of securities
remaining available for
future issuance under
equity compensation
plans
(excluding securities
reflected in column (a)

363,500    $
869,543     
1,233,043    $

9.18     
8.29     
8.56     

– 
332,541 
332,541 

In May 2014, our stockholders approved the adoption of the 2014 Equity Incentive Plan.  In May 2017, our stockholders approved an amendment to the
2014 Equity Incentive Plan to increase the number of shares of common stock which may be subject to awards granted under the plan from 600,000 to its
current level of 1,400,000.  The Company also maintains the 2005 Equity Incentive Plan; however no new awards will be available for future issuance
under this plan.  Both plans generally provide for award in the form of: (i) incentive stock options, (ii) non-qualified stock options, (iii) restricted stock, (iv)
restricted stock units (which may include performance-based vesting), (v) stock appreciation rights or (vi) limited stock appreciation rights.  The Company
does not have any equity plans that have not been approved by its stockholders.

Item 13. Certain Relationships and Related Transactions, and Director Independence.
The information in response to this item will be contained in the Proxy Statement under the headings “Certain Relationships and Related Transactions” and
is incorporated herein by reference.

Item 14. Principal Accountant Fees and Services.
The  information  in  response  to  this  item  will  be  contained  in  the  Proxy  Statement  under  the  headings,  “Policy  Regarding  Pre-Approval  of  Services
Provided  by  the  Independent  Registered  Public  Accounting  Firm”  and  “Independent  Registered  Public  Accounting  Firm’s  Services  and  Fee’s”  and  is
incorporated herein by reference.

28

 
 
 
 
   
   
 
 
 
     
     
 
 
 
 
 
 
 
 
Item 15. Exhibits and Financial Statement Schedules.

(a) The following documents are filed as part of this Form 10-K:

1. Financial Statements.

PART IV

Report of Independent Registered Public Accounting Firm
Consolidated Balance Sheets as of December 31, 2019 and 2018
Consolidated Statements of Income for the years ended December 31, 2019, 2018, and 2017
Consolidated Statements of Comprehensive Income for the years ended December 31, 2019, 2018 and 2017
Consolidated Statements of Changes in Shareholders' Equity for the years ended December 31, 2019, 2018 and 2017
Consolidated Statements of Cash Flows for the years ended December 31, 2019, 2018 and 2017
Notes to Consolidated Financial Statements

2. Schedules.

All schedules are omitted because they are either inapplicable or not required, or because the information required therein is included in the Consolidated
Financial Statements and Notes thereto.

29

 
3. Exhibits.

Exhibits Index

3.1(a)

3.1(b)

3.1(c)

3.2

4.1

4.2*
10.1(x)

10.2(x)

10.3(x)

10.4(x)

10.5(x)

10.6(x)

10.7(x)

10.8(x)

10.9(x)

10.10(x)

10.11(x)

10.12

10.13

10.14

10.15

10.16

10.17

10.18

10.19

10.20

10.21

10.22

10.23

10.24

10.25

10.26

10.27

Certificate  of  Incorporation  of  TransAct  Technologies  Incorporated  (conformed  copy)  (incorporated  by  reference  to  Exhibit  3(i)  of  the
Company’s Quarterly Report on Form 10-Q (SEC File No. 000-21121) filed with the SEC on August 9, 2019).
Certificate  of  Designation,  Series  A  Preferred  Stock,  filed  with  the  Secretary  of  State  of  Delaware  on  December  2,  1997  (incorporated  by
reference to Exhibit C of the Company’s Current Report on Form 8-K (SEC File No. 000-21121) filed with the SEC on February 18, 1999).
Certificate of Designation, Series B Preferred Stock, filed with the Secretary of State of Delaware on April 6, 2000 (incorporated by reference
to Exhibit 3.1(c) of the Company’s Quarterly Report on Form 10-Q (SEC File No. 000-21121) filed with the SEC on May 8, 2000).
Amended and Restated By-laws of the Company (incorporated by reference to Exhibit 3.1 of the Company’s Current Report on Form 8-K
(SEC File No. 000-21121) filed with the SEC on August 2, 2019).
Specimen Common Stock Certificate (incorporated by reference to Exhibit 4.1 of the Company’s Registration Statement on Form S-1/A (No.
333-06895) filed with the SEC on August 1, 1996).
Description of Securities.
2005 Equity Incentive Plan (incorporated by reference to Exhibit 99.1 of the Company’s Current Report on Form 8-K (SEC File No. 000-
21121) filed with the SEC on June 1, 2005).
2014 Equity Incentive Plan (incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K (SEC File No. 000-
21121) filed with the SEC on May 19, 2014).
Amendment  to  2014  Equity  Incentive  Plan  approved  by  Shareholders  on  May  22,  2017  (incorporated  by  reference  to  Exhibit  10.1  of  the
Company’s Quarterly Report on Form 10-Q (SEC File No. 000-21121) filed with the SEC on August 9, 2017).
2014  Equity  Incentive  Plan  Time-based  Restricted  Stock  Unit  Agreement  (incorporated  by  reference  to  Exhibit  10.2  of  the  Company's
Quarterly Report on Form 10-Q (SEC File No. 000-21121) filed with the SEC on May 6, 2016).
2014 Equity Incentive Plan Performance-based Restricted Stock Unit Agreement (incorporated by reference to Exhibit 10.1 of the Company's
Quarterly Report on Form 10-Q (SEC File No. 000-211121) filed with the SEC on August 8, 2016).
Employment Agreement, dated July 31, 1996, by and between TransAct and Bart C. Shuldman (incorporated by reference to Exhibit 10.20 of
the Company’s Registration Statement on Form S-1/A (No. 333-06895) filed with the SEC on August 1, 1996).
Severance Agreement by and between TransAct and Steven A. DeMartino, dated June 1, 2004 (incorporated by reference to Exhibit 10.8 of
the Company’s Annual Report on Form 10-K (SEC File No. 000-21121) filed with the SEC on March 16, 2005).
Severance Agreement by and between TransAct and Tracey S. Chernay, dated July 29, 2005 (incorporated by reference to Exhibit 10.9 of the
Company’s Annual Report on Form 10-K (SEC File No. 000-21121) filed with the SEC on March 14, 2008).
Amendment  to  Employment  Agreement,  effective  January  1,  2008,  by  and  between  TransAct  and  Bart  C.  Shuldman  (incorporated  by
reference to Exhibit 10.10 of the Company’s Annual Report on Form 10-K (SEC File No. 000-21121) filed with the SEC on March 16, 2009).
Amendment  to  Severance  Agreement  by  and  between  TransAct  and  Steven  A.  DeMartino,  effective  January  1,  2008  (incorporated  by
reference to Exhibit 10.12 of the Company’s Annual Report on Form 10-K (SEC File No. 000-21121) filed with the SEC on March 16, 2009).
Amendment to Severance Agreement by and between TransAct and Tracey S. Chernay, effective January 1, 2008 (incorporated by reference
to Exhibit 10.14 of the Company’s Annual Report on Form 10-K (SEC File No. 000-21121) filed with the SEC on March 16, 2009).
Lease Agreement by and between Bomax Properties and Ithaca, dated as of March 23, 1992 (incorporated by reference to Exhibit 10.14 of the
Company’s Registration Statement on Form S-1 (No. 333-06895) filed with the SEC on June 26, 1996).
Second Amendment to Lease Agreement by and between Bomax Properties and Ithaca, dated December 2, 1996 (incorporated by reference to
Exhibit 10.27 of the Company’s Annual Report on Form 10-K (SEC File No. 000-21121) filed with the SEC on March 31, 1998).
Agreement  regarding  the  Continuation  and  Renewal  of  Lease  by  and  between  Bomax  Properties,  LLC  and  TransAct,  dated  July  18,
2001 (incorporated by reference to Exhibit 10.8 of the Company’s Annual Report on Form 10-K (SEC File No. 000-21121) filed with the SEC
on March 29, 2002).
Amendment  No.  1  to  Lease  Agreement  between  Bomax  Properties,  LLC  and  TransAct  (incorporated  by  reference  to  Exhibit  10.16  of  the
Company’s Quarterly Report on Form 10-Q (SEC File No. 000-21121) filed with the SEC on May 10, 2012).
Amendment No. 2 to Lease Agreement between Bomax Properties, LLC and TransAct, dated January 14, 2016 (incorporated by reference to
Exhibit 10.13 of the Company’s Annual Report on Form 10-K (SEC File No. 000-21121) filed with the SEC on March 11, 2016).
Amendment No. 3 to Lease Agreement between Bomax Properties, LLC and TransAct, dated February 28, 2020 (incorporated by reference to
Exhibit 10.1 to the Company’s Current Report on Form 8-K (SEC File No. 000-21121) filed with the SEC on March 4, 2020).
Lease  Agreement  by  and  between  Las  Vegas  Airport  Properties  LLC  and  TransAct  dated  December  2,  2004  (incorporated  by  reference  to
Exhibit 10.13 of the Company’s Annual Report on Form 10-K (SEC File No. 000-21121) filed with the SEC on March 16, 2005).
First Amendment to Lease Agreement by and between Las Vegas Airport Properties LLC and TransAct dated August 31, 2009 (incorporated
by reference to Exhibit 10.19 of the Company’s Annual Report on Form 10-K (SEC File No. 000-21121) filed with the SEC on March 16,
2010).
Second Amendment to Lease Agreement by and between The Realty Associates Fund IX LP and TransAct dated June 30, 2015 (incorporated
by reference to Exhibit 10.2 of the Company’s Quarterly Report on Form 10-Q (SEC File No. 000-21121) filed with the SEC on August 7,
2015).
Lease  Agreement  by  and  between  2319  Hamden  Center  I,  L.L.C.  and  TransAct  dated  November  27,  2006  (incorporated  by  reference  to
Exhibit 10.14 of the Company’s Annual Report on Form 10-K (SEC File No. 000-21121) filed with the SEC on March 15, 2007).
First Amendment to Lease by and between 2319 Hamden Center I, L.L.C. and TransAct dated January 3, 2017 (incorporated by reference to
Exhibit 10.20 of the Company’s Annual Report on Form 10-K (SEC File No. 000-21121) filed with the SEC on March 16, 2017).
Amended  and  Restated  Revolving  Credit  and  Security  Agreement  between  TransAct  and  TD  Banknorth,  N.A.  dated  November  28,  2006
(incorporated by reference filed with the Company's Annual Report on Form 10-K (SEC File No. 000-21121)for the year ended December 31,
2006).
First Amendment to Amended and Restated Revolving Credit and Security Agreement between TransAct and TD Banknorth, N.A. effective
September 30, 2007 (incorporated by reference to Exhibit 10.20 of the Company’s Quarterly Report on Form 10-Q (SEC File No. 000-21121)
filed with the SEC on November 9, 2007).
Second  Amendment  to  Amended  and  Restated  Revolving  Credit  and  Security  Agreement  between  TransAct  and  TD  Bank,  N.A.  effective
November 22, 2011 (incorporated by reference to Exhibit 10.25 of the Company’s Annual Report on Form 10-K (SEC File No. 000-21121)
filed with the SEC on March 12, 2012).
Third  Amendment  to  Amended  and  Restated  Revolving  Credit  and  Security  Agreement  effective  September  7,  2012  (incorporated  by
reference to Exhibit 10.26 of the Company’s Current Report on Form 8-K (SEC File No. 000-21121) filed with the SEC on September 11,
2012).
Fourth  Amendment  to  Amended  and  Restated  Revolving  Credit  and  Security  Agreement  effective  November  26,  2014  (incorporated  by
reference to Exhibit 99.1 of the Company’s Current Report on Form 8-K (SEC File No. 000-21121) filed with the SEC on December 1, 2014).

 
10.28

21
23
31.1
31.2
32

101.INS
101.SCH
101.CAL
101.DEF
101.LAB
101.PRE

Fifth  Amendment  to  Amended  and  Restated  Revolving  Credit  and  Security  Agreement  effective  November  21,  2017  (incorporated  by
reference to Exhibit 99.1  to  the  Company’s  Current  Report  on  Form  8-K  (SEC  File  No.  000-21121)  filed  with  the  SEC  on  November  22,
2017)..
Subsidiaries of the Company
Consent of PricewaterhouseCoopers LLP.
Rule 13a-14(a) Certification of Chief Executive Officer in accordance with Section 302 of the Sarbanes-Oxley Act of 2002.
Rule 13a-14(a) Certification of Chief Financial Officer in accordance with Section 302 of the Sarbanes-Oxley Act of 2002.
Certification of Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350 as adopted pursuant to Section 906 of
the Sarbanes-Oxley Act of 2002.
XBRL Instance Document.
XBRL Taxonomy Extension Schema Document.
XBRL Taxonomy Extension Calculation Linkbase Document.
XBRL Taxonomy Extension Definition Linkbase Document.
XBRL Taxonomy Extension Label Linkbase Document.
XBRL Taxonomy Extension Presentation Linkbase Document.

30

*          These exhibits are filed herewith.
(x) Management contract or compensatory plan or arrangement.

(a) Exhibits.

The Exhibits required by Item 601 of Regulation S-K under the Exchange Act are included in the Exhibit Index above under a(3) of this Item 15.

(b) Financial Statement Schedules.

See the Notes to the Consolidated Financial Statements included in this Form 10-K.

Item 16. Form 10-K Summary.
Not applicable.

31

 
 
 
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its
behalf by the undersigned, thereunto duly authorized.

SIGNATURES

TRANSACT TECHNOLOGIES INCORPORATED

By:
Name:
Title:

/s/ Bart C. Shuldman
Bart C. Shuldman
Chairman of the Board and Chief Executive Officer

Date: March 16, 2020

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant
and in the capacities and on the dates indicated.

Signature

/s/ Bart C. Shuldman
Bart C. Shuldman

/s/ Steven A. DeMartino
Steven A. DeMartino

/s/ David B. Peters
David B. Peters

/s/ John M. Dillon
John M. Dillon

/s/ Emanuel P. N. Hilario
Emanuel P. N. Hilario

/s/ Haydee Olinger
Haydee Olinger

/s/ Thomas R. Schwarz
Thomas R. Schwarz

Title

Chairman of the Board and Chief Executive Officer
(Principal Executive Officer)

Date

March 16, 2020  

President, Chief Financial Officer, Treasurer and Secretary
(Principal Financial Officer)

March 16, 2020  

Vice President and Chief Accounting Officer
(Principal Accounting Officer)

Director

Director

Director

Director

32

March 16, 2020  

March 16, 2020  

March 16, 2020  

March 16, 2020  

March 16, 2020  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Financial Statements

TRANSACT TECHNOLOGIES INCORPORATED
INDEX TO FINANCIAL STATEMENTS

Report of Independent Registered Public Accounting Firm
Consolidated Balance Sheets as of December 31, 2019 and 2018
Consolidated Statements of Income for the years ended December 31, 2019, 2018, and 2017
Consolidated Statements of Comprehensive Income for the years ended December 31, 2019, 2018 and 2017
Consolidated Statements of Changes in Shareholders' Equity for the years ended December 31, 2019, 2018 and 2017
Consolidated Statements of Cash Flows for the years ended December 31, 2019, 2018 and 2017
Notes to Consolidated Financial Statements

F-3
F-4
F-5
F-6
F-7
F-8
F-9

F-1

 
 
 
 
 
To the Board of Directors and Shareholders of TransAct Technologies Incorporated

Opinions on the Financial Statements and Internal Control over Financial Reporting

Report of Independent Registered Public Accounting Firm

We  have  audited  the  accompanying  consolidated  balance  sheets  of  TransAct  Technologies  Incorporated  and  its  subsidiaries  (the  “Company”)  as  of
December 31, 2019 and 2018, and the related consolidated statements of income, comprehensive income, changes in shareholders’ equity and cash flows
for  each  of  the  three  years  in  the  period  ended  December  31,  2019,  including  the  related  notes  (collectively  referred  to  as  the  “consolidated  financial
statements”).  We  also  have  audited  the  Company's  internal  control  over  financial  reporting  as  of  December  31,  2019,  based  on  criteria  established  in
Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO).

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of
December 31, 2019 and 2018, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2019 in
conformity  with  accounting  principles  generally  accepted  in  the  United  States  of  America.  Also  in  our  opinion,  the  Company  did  not  maintain,  in  all
material respects, effective internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control - Integrated
Framework  (2013)  issued  by  the  COSO  because  material  weaknesses  in  internal  control  over  financial  reporting  existed  as  of  that  date  related  to  the
Company  not  designing  and  maintaining  effective  controls  over  (i)  user  access  within  the  Company’s  ERP  system,  Oracle,  to  ensure  appropriate
segregation of duties and to adequately restrict user access to appropriate personnel, and (ii) the completeness and accuracy of information included in key
spreadsheets supporting the Company’s accounting records.

A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility
that  a  material  misstatement  of  the  annual  or  interim  financial  statements  will  not  be  prevented  or  detected  on  a  timely  basis.  The  material  weaknesses
referred to above are described in Management’s Annual Report on Internal Control over Financial Reporting appearing under Item 9A. We considered
these material weaknesses in determining the nature, timing, and extent of audit tests applied in our audit of the 2019 consolidated financial statements, and
our  opinion  regarding  the  effectiveness  of  the  Company’s  internal  control  over  financial  reporting  does  not  affect  our  opinion  on  those  consolidated
financial statements.

Change in Accounting Principle

As discussed in Note 2 to the consolidated financial statements, the Company changed the manner in which it accounts for leases in 2019.

Basis for Opinions

The Company's management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting,
and for its assessment of the effectiveness of internal control over financial reporting included in management's report referred to above. Our responsibility
is to express opinions on the Company’s consolidated  financial  statements  and  on  the  Company's  internal  control  over  financial  reporting  based  on  our
audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be
independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and
Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable
assurance  about  whether  the  consolidated  financial  statements  are  free  of  material  misstatement,  whether  due  to  error  or  fraud,  and  whether  effective
internal control over financial reporting was maintained in all material respects.

Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial
statements,  whether  due  to  error  or  fraud,  and  performing  procedures  that  respond  to  those  risks.  Such  procedures  included  examining,  on  a  test  basis,
evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used
and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal
control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness
exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing
such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.

F-2

Definition and Limitations of Internal Control over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting
and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control
over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly
reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit
preparation  of  financial  statements  in  accordance  with  generally  accepted  accounting  principles,  and  that  receipts  and  expenditures  of  the  company  are
being  made  only  in  accordance  with  authorizations  of  management  and  directors  of  the  company;  and  (iii)  provide  reasonable  assurance  regarding
prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial
statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of
effectiveness  to  future  periods  are  subject  to  the  risk  that  controls  may  become  inadequate  because  of  changes  in  conditions,  or  that  the  degree  of
compliance with the policies or procedures may deteriorate.

/s/ PricewaterhouseCoopers LLP

Hartford, Connecticut
March 16, 2020

We have served as the Company's auditor since 1996.

F-3

TRANSACT TECHNOLOGIES INCORPORATED

CONSOLIDATED BALANCE SHEETS
(In thousands, except share data)

Assets:
Current assets:

Cash and cash equivalents
Accounts receivable, net
Note receivable
Inventories, net
Prepaid income taxes
Other current assets

Total current assets

Fixed assets, net
Right-of-use asset
Goodwill
Deferred tax assets
Intangible assets, net
Other assets

Total assets

Liabilities and Shareholders’ Equity:
Current liabilities:

Accounts payable
Accrued liabilities
Lease liability
Deferred revenue

Total current liabilities

Deferred revenue, net of current portion
Lease liability, net of current portion
Deferred rent, net of current portion
Other liabilities

Total liabilities

Commitments and contingencies (Note 15)
Shareholders’ equity:

Preferred stock, $0.01 value, 4,800,000 authorized, none issued and outstanding
Preferred stock, Series A, $0.01 par value, 200,000 authorized, none issued and outstanding
Common stock, $0.01 par value, 20,000,000 authorized at December 31, 2019 and 2018; 11,515,090 and

11,463,141 shares issued; 7,470,248 and 7,418,299 shares outstanding, at December 31, 2019 and 2018,
respectively

Additional paid-in capital
Retained earnings
Accumulated other comprehensive loss, net of tax
Treasury stock, 4,044,842 shares, at cost

Total shareholders’ equity

Total liabilities and shareholders’ equity

See accompanying notes to Consolidated Financial Statements.

F-4

December 31,
2019

December 31,
2018

  $

  $

  $

4,203    $
6,418     
1,017,000     
12,099     
180     
998     
24,915     

2,244     
2,855,000     
2,621     
2,565     
817     
44     
11,146     
36,061     

2,960    $
3,041     
945,000     
700     
7,646     

219     
2,104     
–     
166     
2,489     
10,135     

4,691 
8,025 
– 
12,835 
809 
677 
27,037 

2,272 
– 
2,621 
2,198 
797 
31 
7,919 
34,956 

3,483 
2,765 
– 
384 
6,632 

265 
– 
250,000 
242 
757 
7,389 

–     
–     

– 
– 

115     
32,604     
25,348     
(31)    
(32,110)    
25,926     
36,061    $

115 
32,129 
27,515 
(82)
(32,110)
27,567 
34,956 

 
 
 
 
   
 
 
 
     
 
 
 
     
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
      
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
      
  
 
 
      
  
 
 
      
  
 
 
 
 
 
 
 
 
 
 
 
      
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
      
  
 
 
      
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Net sales
Cost of sales

Gross profit

Operating expenses:

Engineering, design and product development
Selling and marketing
General and administrative

Operating income
Interest and other income (expense):

Interest expense
Interest income
Other, net

Income before income taxes
Income tax (benefit) provision
Net income

Net income per common share:

Basic
Diluted

Shares used in per-share calculation:

Basic
Diluted

TRANSACT TECHNOLOGIES INCORPORATED
CONSOLIDATED STATEMENTS OF INCOME
(In thousands, except per share data)

Year Ended December 31,
2018

2019

2017

  $

45,748 
23,813 

  $

54,587    $
27,844     

56,311 
29,649 

21,935 

26,743     

26,662 

4,393 
8,033 
9,166 
21,592 

343 

(28)  
17 
35 
24 

367 
(149)  
516 

  $

4,576     
7,203     
8,205     
19,984     

4,303 
7,561 
7,984 
19,848 

6,759     

6,814 

(27)    
–     
(266)    
(293)    

6,466     
1,040     
5,426    $

  $

  $
  $

0.07 
0.07 

  $
  $

0.73    $
0.70    $

7,466 
7,677 

7,444     
7,759     

(33)
– 
(9)
(42)

6,772 
3,561 
3,211 

0.43 
0.42 

7,423 
7,592 

0.35 

Dividends declared and paid per common share:

  $

0.36 

  $

0.36    $

See accompanying notes to Consolidated Financial Statements.

F-5

 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
     
 
 
 
 
 
 
 
 
  
 
 
      
  
 
 
 
 
 
 
 
  
 
 
      
  
 
 
  
 
 
      
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
      
  
 
 
 
 
 
 
  
 
 
      
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
      
  
 
 
 
 
 
 
 
 
 
 
  
 
 
      
  
 
 
  
 
 
      
  
 
 
 
  
 
 
      
  
 
 
  
 
 
      
  
 
 
 
 
 
 
 
 
 
 
 
  
 
 
      
  
 
TRANSACT TECHNOLOGIES INCORPORATED
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
(In thousands, except share data)

Net income
Foreign currency translation adjustment, net of tax

Comprehensive income

Year Ended December 31,
2018

2019

2017

  $

  $

  $

516 
51 

5,426    $
17     

567 

  $

5,443    $

3,211 
10 

3,221 

See accompanying notes to Consolidated Financial Statements.

F-6

 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
     
 
 
 
 
 
 
 
 
  
 
 
      
  
 
 
TRANSACT TECHNOLOGIES INCORPORATED
CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ EQUITY
(In thousands, except share data)

Common Stock

Paid-in     Retained     Treasury    

Additional

Shares

    7,333,364    $
166,600     
8,300     
8,663     

    Amount     Capital
112    $
2     
–      
–     

29,701    $
1,041     
–      
–     

    Earnings    

Accumulated
Other
Comprehensive   
Stock     Income (Loss)     Equity  
24,109 
1,043 
–  
– 

(109)   $
–     
–      
–     

Total

24,157    $ (29,752)   $
–     
–      
–     

–     
–      
–     

Balance, December 31, 2016

Issuance of shares from exercise of stock options
Issuance of common stock on restricted stock units    
Issuance of common stock on deferred stock units    
Relinquishment of stock awards and deferred stock

units to pay withholding taxes

Purchase of treasury stock
Dividends declared and paid on common stock
Share-based compensation expense
Adjustment upon adoptions of ASU 2016-09
Foreign currency translation adjustment, net of tax    
Net income

Balance, December 31, 2017

Issuance of shares from exercise of stock options
Issuance of common  stock on restricted stock units    
Issuance of common stock on deferred stock units    
Relinquishment of stock awards and deferred stock

units to pay withholding taxes

Purchase of treasury stock
Dividends declared and paid on common stock
Share-based compensation expense
Foreign currency translation adjustment, net of tax    
Net income

Balance, December 31, 2018

Issuance of common  stock on restricted stock units    
Issuance of common stock on deferred stock units    
Relinquishment of stock awards and deferred stock

units to pay withholding taxes

Dividends declared and paid on common stock
Share-based compensation expense
Foreign currency translation adjustment, net of tax    
Net income

Balance, December 31, 2019

(2,368)    
(36,465)    
–     
–     
–     
–     
–     
    7,478,094    $
58,146     
33,935     
23,578     

(19,044)    
(156,410)    
–     
–     
–     
–     
    7,418,299    $
45,167     
28,231     

(21,449)    
–     
–     
–     
–     
    7,470,248    $

–     
–     
–     
–     
–     
–     
–     
114    $
1     
–     
–     

–     
–     
–     
–     
–     
–     
115    $
–     
–     

–     
–     
–     
–     
–     
115    $

(29)    
–     
–     
609     
31     
–     
–     
31,353    $
415     
–     
–     

(268)    
–     
–     
629     
–     
–     
32,129    $
–     
–     

(217)    
–     
692     
–     
–     
32,604    $

–     
–     
(2,581)    
–     
(31)    
–     
3,211     

–     
(358)    
–     
–     
–     
–     
–     
24,756    $ (30,110)   $
–     
–     
–     

–     
–     
–     

–     
–     
(2,000)    
–     
–     
(2,667)    
–     
–     
–     
–     
5,426     
–     
27,515    $ (32,110)   $
–     
–     

–     
–     

–     
(2,683)    
–     
–     
516     

–     
–     
–     
–     
–     
25,348    $ (32,110)   $

–     
–     
–     
–     
–     
10     
–     
(99)   $
–     
–     
–     

–     
–     
–     
–     
17     
–     
(82)   $
–     
–     

–     
–     
–     
51     
–     
(31)   $

(29)
(358)
(2,581)
609 
– 
10 
3,211 
26,014 
416 
– 
– 

(268)
(2,000)
(2,667)
629 
17 
5,426 
27,567 
– 
– 

(217)
(2,683)
692 
51 
516 
25,926 

See accompanying notes to Consolidated Financial Statements.

F-7

 
 
   
 
 
 
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
 
TRANSACT TECHNOLOGIES INCORPORATED
CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)

Year Ended December 31,
2018

2019

2017

Cash flows from operating activities:

Net income
Adjustments to reconcile net income to net cash provided by operating activities:

  $

516 

  $

5,426    $

Share-based compensation expense
Depreciation and amortization
Deferred income tax (benefit) provision
Provision for doubtful accounts
Foreign currency transaction losses
Changes in operating assets and liabilities:

Accounts receivable
Inventories
Prepaid income taxes
Other current and long term assets
Accounts payable
Accrued liabilities and other liabilities
Net cash provided by operating activities

Cash flows from investing activities:

Capital expenditures
Additions to capitalized software

    Issuance of note receivable

Net cash used in investing activities

Cash flows from financing activities:

Proceeds from stock option exercises
Purchases of common stock for treasury
Payment of dividends on common stock
Withholding taxes paid on stock issuances
Net cash used in financing activities

Effect of exchange rate changes on cash and cash equivalents

(Decrease) increase in cash and cash equivalents
Cash and cash equivalents, beginning of period
Cash and cash equivalents, end of period

Supplemental cash flow information:

Interest paid
Income taxes paid
Non-cash capital expenditure items

692 
1,371 
(294)  
16 
18 

1,589 
796 
577 
(333)  
(517)  
415 
4,846 

(1,062)  
(304)  
(1,000,000)  
(2,366)  

– 
– 

(2,683)  
(214)  
(2,897)  

(71)  

(488)  
4,691 
4,203 

  $

629     
997     
(107)    
105     
199     

2,688     
(4,049)    
(100)    
(161)    
(332)    
(186)    
5,109     

(1,007)    
(466)    
–     
(1,473)    

416     
(2,000)    
(2,667)    
(265)    
(4,516)    

64     

(816)    
5,507     
4,691    $

  $

30 
65 
17 

25    $
1,249     
21     

  $

  $

3,211 

609 
1,081 
1,117 
50 
11 

(405)
834 
(518)
(137)
(988)
1,053 
5,918 

(835)
(150)
– 
(985)

1,043 
(358)
(2,581)
(23)
(1,919)

(10)

3,004 
2,503 
5,507 

30 
2,991 
44 

See accompanying notes to Consolidated Financial Statements.

F-8

 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
     
 
 
 
  
 
 
      
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
      
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
      
  
 
 
  
 
 
      
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
      
  
 
 
  
 
 
      
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
      
  
 
 
 
 
 
 
  
 
 
      
  
 
 
 
 
 
 
 
 
 
 
  
 
 
      
  
 
 
  
 
 
      
  
 
 
 
 
 
 
 
 
 
TRANSACT TECHNOLOGIES INCORPORATED
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

1. Description of business

  TransAct  Technologies  Incorporated  (together  with  its  subsidiaries,  “TransAct,”  the  “Company,”  "we,",  "us,",  "our"),  which  has  its  headquarters  in
Hamden, Connecticut and its primary operating facility in Ithaca, New York, operates in one operating segment: software-driven technology and printing
solutions  for  high  growth  markets  including  food  service  technology,  casino  and  gaming,  lottery,  POS  automation  and  banking,  and  oil  and  gas
markets.    Our  solutions  are  designed  from  the  ground  up  based  on  market  and  customer  requirements  and  are  sold  under  the  BOHA!TM,  AccuDate™
Ithaca®, Epic, EPICENTRALTM and Printrex® product brands.  We sell our products to original equipment manufacturers, value-added resellers, select
distributors, and directly to end-users.  Our product distribution spans across the Americas, Europe, the Middle East, Africa, Asia, Australia, the Caribbean
Islands and the South Pacific. TransAct also provides world-class service, spare parts, accessories and printing supplies to its growing worldwide installed
base of products.  We also generate revenue from the after-market side of the business, providing printer and terminal service, supplies and spare parts in
addition to revenue from our two software solutions; (i)the EPICENTRALTM Print System (“EPICENTRALTM”), that enables casino operators to create
promotional  coupons  and  marketing  messages  and  print  them  in  real-time  at  the  slot  machine  and  (ii)  our  newly-launched  line  of  BOHA!  software
applications used to automate the back-of-house operations of restaurants and other food service establishments.

2. Summary of significant accounting policies

Principles of consolidation:  The accompanying Consolidated Financial Statements include the accounts of TransAct and its wholly-owned subsidiaries,
which require consolidation, after the elimination of intercompany accounts, transactions and unrealized profit.

Use of estimates:  The preparations of consolidated financial statements in conformity with accounting principles generally accepted in the United States of
America (“GAAP”) requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue and expenses,
and disclosure of contingent assets and liabilities as of the date of the Consolidated Financial Statements and the reported amounts of sales and expenses
during the reporting period. Actual results could differ from those estimates.

Segment reporting: We  apply  the  provisions  of  the  Financial  Accounting  Standards  Board  (“FASB”)  Accounting  Standards  Codification  (“ASC”)  280,
“Segment  Reporting.”    We  view  our  operations  and  manage  our  business  as  one  segment:  the  design,  development  and  marketing  of  software-driven
technology  and  printing  solutions  and  providing  printer  and  terminal  related  software,  services,  supplies  and  spare  parts.    Factors  used  to  identify
TransAct’s single operating segment include the organizational structure of the Company and the financial information available for evaluation by the chief
operating decision-maker in making decisions about how to allocate resources and assess performance.

Cash  and  cash  equivalents:    We  consider  all  highly  liquid  investments  with  a  maturity  date  of  three  months  or  less  at  date  of  purchase  to  be  cash
equivalents.

Allowance for doubtful accounts:  We establish an allowance for doubtful accounts to ensure trade receivables are valued appropriately. We maintain an
allowance  for  doubtful  accounts  based  on  a  variety  of  factors,  including  the  length  of  time  receivables  are  past  due,  significant  one-time  events  and
historical  experience.    We  record  a  specific  allowance  for  individual  accounts  when  we  become  aware  of  a  customer’s  inability  to  meet  its  financial
obligations, such as in the case of bankruptcy filings or deterioration in the customer’s operating results or financial position.  If circumstances related to
customers change, we would further adjust estimates of the recoverability of receivables.  

The following table summarizes the activity recorded in the valuation account for accounts receivable:

(In thousands)
Balance, beginning of period
Additions charged to costs and expenses
Deductions
Balance, end of period

  $

  $

Year Ended December 31,
2018

2019

2017

205 
39 
(23)  
221 

  $

  $

100    $
105     
-     
205    $

50 
50 
- 
100 

Inventories:    Inventories  are  stated  at  the  lower  of  cost  (principally  standard  cost,  which  approximates  actual  cost  on  a  first-in,  first-out  basis)  or  net
realizable value.  We review net realizable value based on estimated selling prices in the ordinary course of business less estimated costs of completions,
disposal and transportation, historical usage and estimates of future demand.  Based on these reviews, inventory write-downs are recorded, as necessary, to
reflect estimated obsolescence, excess quantities and net realizable value.  

Fixed assets:  Fixed assets are stated at cost.  Depreciation is recorded using the straight-line method over the estimated useful lives.  The estimated useful
life of tooling is five years; machinery and equipment is ten years; furniture and office equipment is five years to ten years; and computer software and
equipment  is  three  years  to  seven  years.    Leasehold  improvements  are  amortized  over  the  shorter  of  the  term  of  the  lease  or  the  useful  life  of  the
asset.    Costs  related  to  repairs  and  maintenance  are  expensed  as  incurred.    The  costs  of  sold  or  retired  assets  are  removed  from  the  related  asset  and
accumulated depreciation accounts and any gain or loss is recognized.  Depreciation expense was $1.1 million, $0.9 million and $0.8 million in 2019, 2018,
and 2017, respectively.

Leases: ASU 2016-02, “Leases”,  which  was  codified  in,  and  is  referred  to  in  this  Annual  Report  as,  ASC  842,  became  effective  for  reporting  periods
beginning after December 15, 2018. The adoption required a modified retrospective transition approach, applying the new standard to all leases existing at
the date of initial application. An entity may choose to use either (1) its effective date or (2) the beginning of the earliest comparative period presented in
the financial statements as its date of initial application. The Company has elected to adopt the standard using the effective date, January 1, 2019, as its date
of initial application. Consequently, financial information for prior periods will not be updated, and the disclosures required under the new standard will not
be provided for dates and periods before January 1, 2019.

F-9

 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
The new standard requires lessees to apply a dual approach, classifying leases as either finance or operating leases based on the principle of whether or not
the  lease  is  effectively  a  financed  purchase  by  the  lessee.  This  classification  will  determine  whether  lease  expense  is  recognized  based  on  an  effective
interest method or on a straight-line basis over the term of the lease, respectively. A lessee is also required to record a right-of-use asset and a lease liability
for all leases with a term of greater than 12 months regardless of their classification. Leases with a term of 12 months or less will be accounted for based on
existing guidance for operating leases. If risks and rewards are conveyed without the transfer of control, the lease is treated as financing. If the lessor does
not convey risks and rewards or control, the lease is treated as operating.

We have elected certain practical expedients available under ASC 842 upon adoption. We have applied the practical expedient which allows prospective
transition  to  ASC  842  on  January  1,  2019.  Under  this  transition  practical  expedient,  we  did  not  reassess  lease  classification,  embedded  leases  or  initial
direct costs. We have applied the practical expedient for short-term leases. We have lease agreements that include lease and non-lease components, and we
have not elected the practical expedients to combine these components for any of our leases.  The adoption of ASC 842 had no effect on our Consolidated
Statement  of  Income  or  Consolidated  Statement  of  Cash  Flows.  Upon  adoption  of  ASC  842,  we  recorded  a  $3.7  million  right-of-use  asset  and  a  $3.9
million lease liability. The adoption of the new standard had no impact on retained earnings.

We enter into lease agreements for the use of real estate space and certain other equipment under operating leases and we have no financing leases. We
determine  if  an  arrangement  contains  a  lease  at  inception.  Our  leases  are  included  in  Right  of  use  assets  and  Lease  liabilities  in  our  Condensed
Consolidated Balance Sheet.

Right of use assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments
arising from the lease. Lease right of use assets and liabilities are recognized at the commencement date of the lease based on the present value of lease
payments over the lease term. As most of our leases do not provide an implicit rate, the Company determines its incremental borrowing rate by using the
rate of interest that the Company would have to pay to borrow on a collateralized basis over a similar term, an amount equal to the lease payments in a
similar economic environment.  Our lease right of use assets exclude lease incentives. Our leases have remaining lease terms of one year to eight years,
some of which include options to extend. The majority of our leases with options to extend provide for extensions of up to five years with the ability to
terminate the lease within one year. The exercise of lease renewal options is at our sole discretion and our lease right of use assets and liabilities reflect only
the options we are reasonably certain that we will exercise. Lease expense is recognized on a straight-line basis over the lease term.

Goodwill  and  Intangible  assets:  We  acquire  businesses  in  purchase  transactions  that  result  in  the  recognition  of  goodwill  and  intangible  assets.  The
determination  of  the  value  of  intangible  assets  requires  management  to  make  estimates  and  assumptions.  In  accordance  with  ASC  350-20  “Goodwill”,
acquired goodwill is not amortized but is subject to impairment testing at least annually and when an event occurs or circumstances change, that indicate it
is more likely than not an impairment exists. Factors considered that may trigger an impairment review of either acquired goodwill or intangible assets are:
significant underperformance relative to expected historical or projected future operating results; significant changes in the manner of use of acquired assets
or the strategy for the overall business; significant negative industry or economic trends; and significant decline in market capitalization relative to net book
value. Finite lived intangible assets are amortized and are tested for impairment when appropriate. We have determined that no goodwill or intangible asset
impairment has occurred and the fair value of goodwill was substantially higher than our carrying value based on our assessment as of December 31, 2019
when the impairment review is performed.

Revenue  recognition:  We  account  for  revenue  in  accordance  with  ASC  Topic  606:  Revenue  from  Contracts  with  Customers.  We  adopted  ASC  606
effective January 1, 2018 and elected the modified retrospective approach.  The results for periods before 2018 were not adjusted for the new standard and
there was no cumulative effect for the change in accounting at the date of adoption.  In accordance with ASC 606, a performance obligation is a promise in
a  contract  with  a  customer  to  transfer  a  distinct  good  or  service  to  the  customer.  Some  of  our  contracts  with  customers  contain  a  single  performance
obligation,  while  other  contracts  contain  multiple  performance  obligations  (most  commonly  when  contracts  include  a  hardware  product,  software  and
extended  warranties).    A  contract's  transaction  price  is  allocated  to  each  distinct  performance  obligation  and  recognized  as  revenue  when,  or  as,  the
performance obligation is satisfied.

The transaction price is determined based on the consideration to which the Company will be entitled in exchange for transferring services to the customer. 
To  the  extent  the  transaction  price  includes  variable  consideration,  such  as  price  protection,  reserves  for  returns  and  other  allowances,  the  Company
estimates the amount of variable consideration that should be included in the transaction price utilizing either the “expected value” method or the “most
likely  amount”  method  depending  on  the  nature  of  the  variable  consideration.    Variable  consideration  is  included  in  the  transaction  price  if,  in  the
Company’s judgment, it is probable that a significant future reversal of cumulative revenue under the contract will not occur.

For a majority of our revenue, which consists of printers, terminals, consumables, and replacement parts, the Company recognizes revenue as of a point of
time.    The  transaction  price  is  recognized  upon  shipment  of  the  order  when  control  of  the  goods  is  transferred  to  the  customer  and  at  the  time  the
performance obligation is fulfilled.  We also sell a software solution in our casino and gaming market, EPICENTRAL™, that enables casino operators to
create promotional coupons and marketing messages and to print them in real-time at the slot machine.  EPICENTRALTM is primarily comprised of both a
software component, which is licensed to the customer, and a hardware component.  EPICENTRAL™ software and hardware are integrated to deliver the
system's  full  functionality.    The  transaction  prices  from  EPICENTRAL™  software  license  and  hardware  are  recognized  upon  installation  and  formal
acceptance by the customer when control of the license is transferred to the customer.  For out-of-warranty repairs, the transaction price is recognized after
the  repair  work  is  completed  and  the  printer  or  terminal  is  returned  to  the  customer,  as  control  of  the  product  is  transferred  to  the  customer  and  our
performance obligation is completed.

F-10

Performance obligations are satisfied over time if the customer receives the benefits as we perform work, if the customer controls the asset as it is being
produced, or if the product being produced for the customer has no alternative use and we have a contractual right to payment.  For our separately priced
extended warranty, BOHA! cloud-based software applications, technical support for our food service technology terminals and maintenance agreements
(including  free  one-year  maintenance  received  by  customers  upon  completion  of  EPICENTRAL™  installation)  revenue  is  recognized  over  time  as  the
customer receives the benefit.  The transaction price from the maintenance services is recognized ratably over time, using output methods, as control of the
services is transferred to the customer.  Our cloud-based BOHA! software allows customers to use hosted software over the contract period without taking
possession  of  the  software  and  are  provided  on  a  subscription  basis  and  is  recognized  ratably  over  the  contract  period.    For  extended  warranties,  the
transaction price is recognized ratably over the warranty period, using output methods, as control of the services is transferred to the customer.

When  there  is  more  than  one  performance  obligation  in  a  customer  arrangement,  the  Company  typically  uses  the  “standalone  selling  price”  method  to
determine the transaction price to allocate to each performance obligation. The Company sells the performance obligations separately and has established
standalone  selling  prices  for  its  products  and  services.  In  the  case  of  an  overall  price  discount,  the  discount  is  applied  to  each  performance  obligation
proportionately based on standalone selling price. To determine the standalone selling price for initial EPICENTRAL™ installations, the Company uses the
adjusted market assessment approach.

For contracts with terms of less than 12 months, the Company expenses sales commissions as they are incurred, since the expected amortization period of
the  cost  to  obtain  a  contract  is  less  than  12  months.    Prior  to  the  adoption  of  ASC  606  in  2018,  cost  to  obtain  a  contract  were  expensed  as  incurred
regardless of the length of contract.

Disaggregation of revenue
The following table disaggregates our revenue by market-type, as we believe it best depicts how the nature, amount, timing and uncertainty of our revenue
and cash flows are affected by economic factors.  Sales and usage-based taxes are excluded from revenues.

Food Service Technology
POS Automation and Banking
Casino and Gaming
Lottery
Printrex
TransAct Services Group

Total net sales

Food Service Technology
POS Automation and Banking
Casino and Gaming
Lottery
Printrex
TransAct Services Group

Total net sales

Food Service Technology
POS Automation and Banking
Casino and Gaming
Lottery
Printrex
TransAct Services Group

Total net sales

  United States    

Year Ended
December 31, 2019
International    
(In thousands)

  $

  $

5,522    $
5,714     
13,076     
1,290     
961     
8,769     
35,332    $

582    $
44     
8,453     
1     
205     
1,131     
10,416    $

  United States    

Year Ended
December 31, 2018
International    
(In thousands)

  $

  $

4,640    $
7,122     
17,518     
3,046     
1,028     
10,164     
43,518    $

446    $
151     
9,075     
47     
269     
1,081     
11,069    $

  United States    

Year Ended
December 31, 2017
International    
(In thousands)

  $

  $

4,488    $
7,596     
13,608     
8,626     
849     
13,553     
48,720    $

374    $
309     
5,007     
1,179     
203     
519     
7,591    $

Total

6,104 
5,758 
21,529 
1,291 
1,166 
9,900 
45,748 

Total

5,086 
7,273 
26,593 
3,093 
1,297 
11,245 
54,587 

Total

4,862 
7,905 
18,615 
9,805 
1,052 
14,072 
56,311 

F-11

 
 
 
 
 
 
 
 
   
   
   
   
   
 
 
 
 
 
 
 
 
   
   
   
   
   
 
 
 
 
 
 
 
 
   
   
   
   
   
Contract balances
Our  contract  liabilities  consist  of  customer  pre-payments  and  deferred  revenue.    Customer  prepayments  are  reported  as  “Accrued  Liabilities” in current
liabilities in the Condensed Consolidated Balance Sheets and represent customer payments made in advance of performance obligations in instances where
credit has not been extended and is recognized as revenue when the performance obligation is complete.  Deferred revenue is reported separately in current
liabilities  and  non-current  liabilities  and  consists  of  our  extended  warranty  contracts,  technical  support  for  our  food  service  technology  terminals,
EPICENTRAL™ maintenance  contracts  and  testing  service  contracts  and  prepaid  software  subscriptions  for  our  BOHA!  software  applications,  and  is
recognized as revenue as (or when) we perform under the contract.  The increase in current and non-current deferred revenue is primarily due to the sale of
BOHA! software subscriptions, extended warranties and technical support for our food service technology terminals.  We do not have any contract asset
balances as of December 31, 2019 or 2018.  During the year ended  December  31,  2019,  we  recognized  revenue  of  $0.4  million  related  to  our  contract
liabilities as of December 31, 2018.  Total contract liabilities consist of the following:

Customer pre-payments
Deferred revenue, current
Deferred revenue, non-current
Total contract liabilities

December 31,
2019

December 31,
2018

  $

  $

(In thousands)
232    $
700     
219     
1,151    $

50 
384 
265 
699 

Remaining performance obligations
Remaining performance obligations represent the transaction price of firm orders for which a good or service has not been delivered to our customer.  As of
December 31, 2019, the aggregate amount of the transaction price allocated to remaining performance obligations was $5.8 million.  The Company expects
to recognize revenue on $5.5 million of our remaining performance obligations within the next 12 months, $0.2 million within the next 24 months and the
balance of these remaining performance obligations recognized within the next 36 months.

Concentration of credit risk:  Financial instruments that potentially expose us to concentrations of credit risk are limited to cash and cash equivalents held
by our banks in excess of insured limits and accounts receivable.

Accounts receivable from customers representing 10% or more of total accounts receivable were as follows:

International Gaming Technology ("IGT")
Bally Technologies

Sales to customers representing 10% or more of total net sales were as follows:

IGT

December 31,

2019

2018

15%   
10%   

21%
6%

2019

Year Ended December 31,
2018

14%   

18%   

2017

35%

Warranty:    We  generally  warrant  our  products  for  up  to  24  months  and  record  the  estimated  cost  of  such  product  warranties  at  the  time  the  sale  is
recorded.  Estimated warranty costs are based upon actual past experience of product repairs and the related estimated cost of labor and material to make
the necessary repairs.

The following table summarizes the activity recorded in the accrued product warranty liability:

(In thousands)
Balance, beginning of period
Warranties issued
Warranty settlements
Balance, end of period

  $

  $

Year Ended December 31,
2018

2019

2017

273 
181 
(239)  
215 

  $

  $

267    $
269     
(263)    
273    $

267 
259 
(259)
267 

$174 thousand and $192 thousand of the accrued product warranty liability were classified as current in Accrued liabilities at December 31, 2019 and 2018,
respectively.  The remaining $41 thousand and $81 thousand of the accrued product warranty liability as of December 31, 2019 and 2018, respectively, is
classified as long-term in Other liabilities.

Engineering, design and product development:    Engineering,  design  and  product  development  expenses  include  expenses  incurred  in  connection  with
specialized engineering and design to introduce new products and to customize existing products, and are expensed as a component of operating expenses
as incurred.  We recorded $4.4 million, $4.6 million and $4.3 million of research and development expenses in 2019, 2018, and 2017, respectively.

Costs incurred in the engineering, design and product development of a computer software product are charged to expense until technological feasibility
has been established, at which point all material software costs are capitalized within Intangible assets in our Consolidated Balance Sheet until the product
is available for general release to customers.  While judgment is required in determining when technological feasibility of a product is established, we have
determined that it is reached after all high-risk development issues have been documented in a formal detailed plan design.  The amortization of these costs
have been included in cost of sales over the estimated life of the product.  During 2019 and 2018, we contracted several third-parties to develop software
for  our  food  service  technology  products.    Unamortized  development  costs  for  such  software  were  $704  thousand  as  of  December  31,  2019.   The  total
amount charged to cost of sales for capitalized software development costs was $186 thousand, $30 thousand and $2 thousand in 2019, 2018, and 2017,
respectively.

Advertising:  Advertising costs are expensed as incurred.  Advertising expenses, which are included in selling and marketing expense on the accompanying
Consolidated Statements of Income, for 2019, 2018, and 2017 totaled $1.4 million, $1.0 million and $1.0 million, respectively.  These  expenses  include
items such as consulting and professional services, tradeshows, and print advertising.

F-12

 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
   
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
Income taxes:  The income tax amounts reflected in the accompanying Consolidated Financial Statements are accounted for under the liability method in
accordance  with  ASC  740,  “Income  Taxes”  (“ASC  740”).    Deferred  tax  assets  and  liabilities  are  recognized  for  the  estimated future tax consequences
attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases and operating
loss and tax credit carryforwards.  Deferred tax assets and liabilities are measured using enacted tax rates in effect for the year in which those temporary
differences are expected to be recovered or settled.  We assess the likelihood that net deferred tax assets will be realized from future taxable income, and to
the  extent  that  we  believe  that  realization  is  not  likely,  we  establish  a  valuation  allowance.    In  accordance  with  ASC  740,  we  identified,  evaluated  and
measured the amount of benefits to be recognized for our tax return positions.  See Note 10 for information regarding our accounting for income taxes and
additional provision items recorded in regard to the Tax Cuts and Job Act.

Foreign currency translation:  The financial position and results of operations of our foreign subsidiary in the UK are measured using local currency as
the  functional  currency.   Assets  and  liabilities  of  such  subsidiary  have  been  translated  into  U.S.  dollars  at  the  year-end  exchange  rate,  related  sales  and
expenses have been translated at the exchange rate as of the date the transaction was recognized, and shareholders’ equity has been translated at historical
exchange rates.  The resulting translation gains or losses, net of tax, are recorded in shareholders’ equity as a cumulative translation adjustment, which is a
component of accumulated other comprehensive income.  Foreign currency transaction gains and losses, including those related to intercompany balances,
are recognized in Other, net on the Consolidated Statements of Income.

Share-based payments: At  December  31,  2019,  we  have  share-based  employee  compensation  plans,  which  are  described  more  fully  in  Note  9  -  Stock
incentive plans.  We account for those plans under the recognition and measurement principles of ASC 718, “Compensation – Stock Compensation” (“ASC
718”).  Share-based compensation expense is measured at the grant date, based on the estimated fair value of the award, and is recognized as expense over
the employee’s requisite service period. 

We use the Black-Scholes option-pricing model to calculate the fair value of share based awards.  The key assumptions for this valuation method include
the expected term of the option, stock price volatility, risk-free interest rate, dividend yield, market price of our underlying stock and exercise price.  Many
of  these  assumptions  are  judgmental  and  highly  sensitive  in  the  determination  of  compensation  expense.    Beginning  in  the  first  quarter  of  2017,  we
recognize forfeitures as they occur.

In  May  2017,  the  FASB  issued  ASU  No.  2017-09,  "Compensation-Stock  Compensation:  Scope  of  modification  accounting".    ASU  2017-09  provides
guidance about which changes to the terms or conditions of a share-based payment award require an entity to apply modification accounting in ASC 718. 
ASU No. 2017-09 was effective for fiscal years beginning after December 15, 2017.  The amendments are applied prospectively to an award modified on
or after the adoption date.  We adopted this guidance in the first quarter of 2018 and the adoption did not result in a change to our financial statements.

Net income and loss per share:  We report net income or loss per share in accordance with ASC 260, “Earnings per Share (EPS).” Under this guidance,
basic  EPS,  which  excludes  dilution,  is  computed  by  dividing  income  or  loss  available  to  common  shareholders  by  the  weighted  average  number  of
common shares outstanding for the period.  Diluted EPS reflects the potential dilution that could occur if securities or other contracts to issue common
stock were exercised or converted into common stock.  Diluted EPS includes in-the-money stock options using the treasury stock method.  During a loss
period, the assumed exercise of in-the-money stock options has an anti-dilutive effect, and therefore, these instruments are excluded from the computation
of dilutive EPS.  See Note 11 - Earnings per share.

3. Note receivable

The note receivable balance relates to a loan given to a third party and repayment is expected to occur in 12 months or less of original issuance.  The note
receivable has an interest rate of 4.5% and is due in April 2020.  Notes receivable are stated at unpaid balances and interest income is recognized on the
accrual method.  As of December 31, 2019, we have no allowances for loan losses, unamortized deferred loan fees or unearned discounts.

4. Inventories, net

The components of inventories, net are:

(In thousands)
Raw materials and purchased component parts
Work-in-process
Finished goods

5. Fixed assets

The components of fixed assets, net are:

(In thousands)
Tooling, machinery and equipment
Furniture and office equipment
Computer software and equipment
Leasehold improvements

Less: Accumulated depreciation and amortization

Construction in-process

F-13

December 31,

2019

2018

7,724    $
–     
4,375     
12,099    $

6,593 
29 
6,213 
12,835 

December 31,

2019

2018

9,175    $
1,694     
7,062     
2,696     
20,627     
(19,010)    
1,617     
627     
2,244    $

11,177 
1,690 
6,930 
2,666 
22,463 
(20,518)
1,945 
327 
2,272 

  $

  $

  $

  $

 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
6. Intangible assets

Identifiable intangible assets are recorded in Intangible assets in the accompanying Consolidated Balance Sheets and are comprised of the following:

(In thousands)
Purchased technology
Customer relationships
Trademark
Covenant not to compete
Patents
Other

Total

December 31,

2019

2018

Gross
Amount

Accumulated
Amortization    

Gross
Amount

  $

  $

2,526 
1,300 
480 
146 
56 
80 
4,588 

  $

  $

(1,792)   $
(1,300)    
(402)    
(146)    
(51)    
(80)    
(3,771)   $

Accumulated
Amortization  
(1,558)
(1,300)
(354)
(146)
(49)
(80)
(3,487)

2,221    $
1,300     
480     
146     
57     
80     
4,284    $

Amortization expense was $284 thousand, $128 thousand and $237 thousand in 2019, 2018 and 2017, respectively.  Amortization expense for each of the
next five years ending December 31 is expected to be as follows: $237 thousand in 2020; $185 thousand in 2021; $154 thousand in 2022; $154 thousand in
2023; $87 thousand in 2024; and none thereafter.

7. Accrued liabilities

The components of accrued liabilities are:

(In thousands)
Salaries and compensation related
Warranty
Professional and consulting
Other

8. Retirement savings plan

December 31,

2019

2018

1,541    $
174     
465     
861     
3,041    $

1,817 
192 
231 
525 
2,765 

  $

  $

We maintain a 401(k) plan under which all full-time employees are eligible to participate at the beginning of each month immediately following their date
of hire.  We match employees’ contributions at a rate of 50% of employees’ contributions up to the first 6% of the employees’ compensation contributed to
the 401(k) plan.  Our matching contributions were $305 thousand, $237 thousand and $264 thousand in 2019, 2018, and 2017, respectively.

9. Borrowings

During 2019, we maintained a credit facility (the “TD Bank Credit Facility”) with TD Bank N.A. (“TD Bank) which provided for a $20 million revolving
credit line.  On November 21, 2017, we signed an amendment to the TD Bank Credit Facility extending the term through November 28, 2022.  Borrowings
under the revolving credit line bear a floating rate of interest at the prime rate minus one percent and are secured by a lien on all our assets.  We also pay a
fee of 0.125% on unused borrowings under the revolving credit line.  The amendment increased the amount of revolving credit loans we may use to fund
future cash dividend payments or treasury share buybacks to $12.5 million from $10 million.

The  TD  Bank  Credit  Facility  imposes  certain  quarterly  financial  covenants  on  us  and  restricts,  among  other  things,  our  ability  to  incur  additional
indebtedness and the creation of other liens. On November 6, 2019, we amended our TD Credit Facility to change the definition of interest expense to
exclude fees paid on unused borrowings under the revolving credit line which is used to calculate total debt service in the operating cash flow to total debt
service financial covenant.  We were in compliance with all financial covenants of the TD Bank Credit Facility at December 31, 2019.

As of December 31, 2019, we had no outstanding borrowings under the TD Bank Credit facility. 

On  March  13,  2020,  we  terminated  our  TD  Bank  Credit  Facility  and  signed  a  new  credit  facility  with  Siena  Lending  Group  LLC.    See  Note  16  –
Subsequent Event.

F-14

 
 
 
 
 
 
   
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
10. Stock incentive plans

Stock  incentive  plans.    We  currently  have  two  primary  stock  incentive  plans:  the  2005  Equity  Incentive  Plan  and  2014  Equity  Incentive  Plan,  which
provide for  awards  to  executives,  key  employees,  directors  and  consultants.   The  plans  generally  provide  for  awards  in  the  form  of:  (i)  incentive  stock
options,  (ii)  non-qualified  stock  options,  (iii)  restricted  stock,  (iv)  restricted  stock  units  (which  may  include  performance-based  vesting),  (v)  stock
appreciation rights or (vi) limited stock appreciation rights.  Awards granted under these plans have exercise prices equal to 100% of the fair market value
of  the  common  stock  at  the  date  of  grant.    Awards  granted  have  a  ten  years-year  term  and  generally  vest  over  a  two  year-  to  five  year  period,  unless
automatically accelerated for certain defined events.  As of May 2014, no new awards were made under the 2005 Equity Incentive Plan.  Under our 2014
Equity Incentive Plan, we are authorized to grant awards of up to 1,400,000 shares of TransAct common stock.  At December 31, 2019, 332,541 shares of
common stock remained available for issuance under the 2014 Equity Incentive Plan.

Under the assumptions indicated below, the weighted-average per share fair value of stock option grants for 2019, 2018, and 2017 was $3.01, $4.38 and
$1.95, respectively.  We also issued restricted stock units for certain executives and directors that vest over a specified period of time, and in some instances
require achieving certain performance metrics.  The weighted-average per share fair value of these restricted stock units was $10.46, $12.91 and $7.53 in
2019, 2018 and 2017 respectively.

The table below indicates the key assumptions used in the option valuation calculations for options granted in 2019, 2018, and 2017 and a discussion of our
methodology for developing each of the assumptions used in the valuation model:

Expected option term (in years)
Expected volatility
Risk-free interest rate
Dividend yield

Year Ended December 31,
2018

2019

2017

6.8 
38.8%   
2.6%   
3.5%   

6.8 
38.0%   
2.7%   
2.6%   

6.8 
36.2%
2.1%
4.3%

Expected  Option  Term  -  This  is  the  weighted  average  period  of  time  over  which  the  options  granted  are  expected  to  remain  outstanding  giving
consideration to our historical exercise patterns.  Options granted have a maximum term of ten years and an increase in the expected term will increase
compensation expense.

Expected Volatility – The stock volatility for each grant is measured using the weighted average of historical daily price changes of our common stock over
the  most  recent  period  approximately  equal  to  the  expected  option  term  of  the  grant.    An  increase  in  the  expected  volatility  factor  will  increase
compensation expense.

Risk-Free Interest Rate  -  This  is  the  U.S.  Treasury  rate  in  effect  at  the  time  of  grant  having  a  term  approximately  equal  to  the  expected  term  of  the
option.  An increase in the risk-free interest rate will increase compensation expense.

Dividend Yield –The dividend yield is calculated by dividing the annual dividend declared per common share by the weighted average market value of our
common stock on the date of grant. An increase in the dividend yield will decrease compensation expense.

For 2019, 2018, and 2017, we recorded $692 thousand, $629 thousand, and $609 thousand of share-based compensation expense, respectively, included
primarily in general and administrative expense in our Consolidated Statements of Income.  We also recorded income tax benefits of $152 thousand, $138
thousand, and $134 thousand in 2019, 2018, and 2017 respectively, related to such share-based compensation.  At December 31, 2019, these benefits are
recorded as a deferred tax asset in the Consolidated Balance Sheets.

Equity award activity in the 2005 Equity Incentive Plan and 2014 Equity Incentive Plan is summarized below:

Outstanding at December 31, 2018

Granted
Exercised
Forfeited
Expired

Outstanding at December 31, 2019

* weighted average exercise price per share
** weighted-average grant stock price per share

Number of
Shares
1,004,293 
180,675 
– 
(36,625)
(5,875)
1,142,468 

 $

Stock Options

  Average Price*    
 $

Restricted Stock Units

Number of
Units

Average
Price**

 $

98,600 
58,050 
(45,167)   
(20,908)   

– 
90,575 

 $

9.82 
10.44 
9.16 
12.12 
– 
10.46 

9.00 
10.31 
– 
8.72 
6.05 
9.23 

The following summarizes information about equity awards outstanding that are vested and expect to vest and equity awards that are exercisable at
December 31, 2019:

Equity Awards Vested and Expected to Vest

Equity Awards That Are Exercisable

Stock Options
Restricted stock units

Awards
  1,142,468 
90,575 

  $

Average
Price*

Aggregate
Intrinsic
Value

  $

9.23 
– 

2,441     
994     

* weighted average exercise price per share
** weighted-average contractual remaining term in years

Remaining

Term**     Awards
5.7     
2.5     

730,500    $
–     

Average
Price*

Aggregate
Intrinsic
Value

8.62    $
–     

1,888     
–     

Remaining
Term**  
4.1 
– 

Shares that are issued upon exercise of employee stock awards are newly issued shares and not issued from treasury stock.  As of December  31,  2019,
unrecognized  compensation  cost  related  to  non-vested  equity  awards  granted  under  our  stock  incentive  plans  is  approximately  $1.5  million,  which  is
expected to be recognized over a weighted average period of 2.1 years.

F-15

 
 
 
 
 
 
 
 
 
 
 
   
   
   
   
   
   
 
 
 
   
 
 
 
 
   
 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
 
 
   
 
 
 
 
 
 
 
   
   
   
   
 
 
 
 
 
 
 
The  total  fair  value  of  awards  vested  during  the  years  ended  December  31,  2019,  2018,  and  2017  was  $1.6  million,  $1.1  million,  and  $1.1  million,
respectively.  The total intrinsic value (which is the amount by which the stock price exceeded the exercise price on the date of exercise) of stock options
exercised during the years ended December 31, 2018, and 2017 was $280 thousand and  $958  thousand,  respectively.    No  stock  options  were  exercised
during the year ended December 31, 2019.  Cash received from option exercises was $0.4 million and $1 million for 2018 and 2017, respectively.  We
recorded a realized tax benefit in 2018 and 2017 from equity-based awards of $17 thousand and $150 thousand, respectively, related to options exercised. 
Upon adoption of ASU 2016-09 in 2017 tax benefits realized on stock options exercises are included in income tax expense and are no longer included as a
component of cash flows.

11. Income taxes

The components of the income tax provision are as follows:

(In thousands)
Current:

Federal
State
Foreign

Deferred:
Federal
State

Income tax provision (benefit)

Year Ended December 31,
2018

2019

2017

  $

  $

58    $
51     
(58)     
51     

(205)    
5     
(200)    
(149)   $

1,049    $
85     
13     
1,147     

(117)     
10     
(107)    
1,040    $

2,379 
114 
(49)
2,444 

1,097 
20 
1,117 
3,561 

On  December  22,  2017,  the  United  States  enacted  significant  changes  to  U.S.  tax  law  following  the  passage  and  signing  of  the  Tax  Reform  Act.  The
legislation  significantly  changes  U.S.  tax  law  by,  among  other  things,  lowering  corporate  income  tax  rates,  implementing  a  territorial  tax  system  and
imposing a one-time repatriation tax on undistributed foreign earnings. The Tax Reform Act permanently reduces the U.S. corporate income tax rate from a
maximum of 35% to a flat 21% rate, effective January 1, 2018. Income tax effects resulting from changes in tax laws are accounted for by the Company in
accordance with authoritative guidance, which requires that these tax effects be recognized in the period in which the law is enacted.

The Company uses the asset and liability method of accounting for income taxes. Under this method, deferred tax assets and liabilities are recognized for
future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective
tax basis. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary
differences are expected to reverse. As a result of the reduction of TransAct's U.S. corporate income tax rate from 34% to 21% under the Tax Reform Act,
the Company revalued its ending net deferred tax assets at December 31, 2017 and recognized a provisional $1.3 million charge to income tax expense in
the Company's consolidated statement of income for the year ended December 31, 2017.

The  Tax  Reform  Act  also  provided  for  a  one-time  deemed  mandatory  repatriation  of  post-1986  undistributed  foreign  subsidiary  earnings  and  profits
("E&P") through the year ended December 31, 2017. The Company had no undistributed foreign E&P subject to the one-time mandatory repatriation and,
therefore, did not recognize any income tax expense related to undistributed foreign subsidiary E&P for the year ended December 31, 2017.

While  the  Tax  Reform  Act  provides  for  a  territorial  tax  system,  beginning  in  2018,  it  includes  two  new  U.S.  tax  base  erosion  provisions,  the  global
intangible  low-taxed  income  ("GILTI")  provisions  and  the  base-erosion  and  anti-abuse  tax  ("BEAT")  provisions.  The  GILTI  provisions  require  the
Company to include in its U.S. income tax return foreign subsidiary earnings in excess of an allowable return on the foreign subsidiary's tangible assets.
The BEAT provisions in the Tax Reform Act eliminate the deduction of certain base-erosion payments made to related foreign corporations, and impose a
minimum tax if greater than regular tax. The Company is not currently subject to these taxes and therefore has not included any tax impacts of GILTI or
BEAT in its consolidated financial statements for the year ended December 31, 2019 or 2018.

At December 31, 2019, we have no federal or state net operating loss carryforwards, $111 thousand in R&D credit carryforwards, and no state tax credit
carryforwards.  Foreign loss before taxes was $515 thousand, $286 thousand, and $563 thousand in 2019, 2018, and 2017, respectively.

F-16

 
 
 
 
   
   
 
   
     
     
 
   
   
 
   
   
      
      
  
   
   
 
   
Deferred  income  taxes  arise  from  temporary  differences  between  the  tax  basis  of  assets  and  liabilities  and  their  reported  amounts  in  the  Consolidated
Financial Statements.  Our deferred tax assets and liabilities were comprised of the following:

(In thousands)
Deferred tax assets:

Foreign net operating losses
Depreciation
Inventory reserves
Deferred revenue
Warranty reserve
Stock compensation expense
Other accrued compensation
R&D credit carryforward
Other liabilities and reserves
Gross deferred tax assets
Valuation allowance

Net deferred tax assets

Deferred tax liabilities:

Other

Net deferred tax liabilities

Total net deferred tax assets

December 31,

2019

2018

538    $
165     
916     
58     
47     
701     
226     
111     
276     
3,038     
(444)    
2,594     

29     
29     
2,565    $

390 
71 
879 
16 
60 
682 
233 
– 
278 
2,609 
(390)
2,219 

21 
21 
2,198 

  $

  $

As of December 31, 2019 a valuation allowance of $444 thousand has been established for foreign net operating loss carryforwards that are not expected to
be used. The following table summarizes the activity recorded in the valuation allowance on the deferred tax assets:

(In thousands)
Balance, beginning of period
Additions charged to income tax provision
Reductions credited to income tax provision
Balance, end of period

Year Ended December 31,
2018

2019

2017

  $

  $

390 
54 
– 
444 

  $

  $

328    $
62     
–     
390    $

423 
67 
(162)
328 

Differences between the U.S. statutory federal income tax rate and our effective income tax rate are analyzed below:

Federal statutory tax rate
Valuation allowance and tax accruals
State income taxes, net of federal income taxes
Business meals and entertainment
Miscellaneous permanent items
Uncertain tax positions
Stock option cancellations
U.S. corporate tax rate change
Foreign-derived intangible income deduction
Stock award excess tax benefit
R&D credit
Other
Effective tax rate

F-17

Year Ended December 31,
2018

2019

2017

21.0%    
14.8 
12.0 
5.4 
1.4 
1.0 
0.8 
– 
(5.4)
(8.4)
(83.2)
– 
(40.6%)   

21.0%   
1.0 
1.2 
0.4 
0.3 
– 
– 
– 
(1.5)    
(1.5)    
(4.9)    
0.1 
16.1%   

34.0%
1.6 
1.3 
0.4 
(0.9)
(0.1)
1.7 
19.4 
– 
(1.4)
(3.3)
(0.1)
52.6%

 
 
 
 
   
 
 
 
     
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
      
  
 
 
      
  
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
   
 
   
 
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
Our effective tax rates were -40.6%, 16.1%, and 52.6% for 2019, 2018, and 2017, respectively. We recorded a tax benefit in 2019 due to the impact of R&D
credits on a near break-even level of income before income tax.

We had $107 thousand and $104 thousand of total gross unrecognized tax benefits at December 31, 2019 and 2018, respectively that, if recognized, would
favorably affect the effective income tax rate in any future periods.  We are not aware of any events that could occur within the next twelve months that
could  cause  a  significant  change  in  the  total  amount  of  unrecognized  tax  benefits.   A  tabular  reconciliation  of  the  gross  amounts  of  unrecognized  tax
benefits at the beginning and end of the year is as follows:

(In thousands)
Unrecognized tax benefits as of January 1
Tax positions taken during the current period
Lapse of statute of limitations
Unrecognized tax benefits as of December 31

December 31,

2019

2018

  $

  $

104    $
28     
(25)    
107    $

104 
28 
(28)
104 

We expect $27 thousand of the $107 thousand of unrecognized tax benefits will reverse in 2020 upon the expiration of the statute of limitations.

We  recognize  interest  and  penalties  related  to  uncertain  tax  positions  in  the  income  tax  provision.    We  have  accrued  interest  and  penalties  related  to
uncertain tax positions of $18 thousand and $17 thousand as of December 31, 2019 and 2018, respectively.

We are subject to U.S. federal income tax as well as income tax of certain state and foreign jurisdictions.  We have substantially concluded all U.S. federal
income  tax,  state  and  local,  and  foreign  tax  matters  through  2015.    However,  our  federal  tax  returns  for  the  years  2016  through  2018  remain  open  to
examination. Various state and foreign tax jurisdiction tax years remain open  to  examination  as  well,  though  we  believe  that  any  additional  assessment
would be immaterial to the Consolidated Financial Statements.

12. Earnings per share

For 2019, 2018, and 2017, earnings per share was computed as follows (in thousands, except per share amounts):

Net income

Year Ended December 31,
2018

2019

2017

  $

516 

  $

5,426    $

3,211 

Shares:
Basic:  Weighted average common shares outstanding
Add:  Dilutive effect of outstanding equity awards as determined by the treasury stock method
Diluted:  Weighted average common and common equivalent shares outstanding

7,466 
211 
7,677 

7,444     
315     
7,759     

Net income per common share:

Basic
Diluted

  $

  $

0.07 
0.07 

0.73    $
0.70     

F-18

7,423 
169 
7,592 

0.43 
0.42 

 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
  
 
 
      
  
 
 
  
 
 
      
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
      
  
 
 
  
 
 
      
  
 
 
 
 
 
The computation of diluted earnings per share excludes the effect of the potential exercise of stock awards, including stock options, restricted stock units
and performance stock awards, when the average market price of the common stock is lower than the exercise price of the related stock award during the
period.  These outstanding stock awards are not included in the computation of diluted earnings per share because the effect would be anti-dilutive.  Anti-
dilutive stock awards excluded from the computation of earnings per dilutive share were 447,000, 149,000 and 341,000, at December 31, 2019, 2018 and
2017 respectively.  

13. Stock repurchase program

Prior  to  its  expiration  on  December  31,  2019,  we  maintained  a  stock  repurchase  program  (the  "2018  Stock  Repurchase  Program")  whereby  we  were
authorized to repurchase up to $5 million of our outstanding shares of common stock from time to time in the open market at prevailing market prices
based on market conditions, share price and other factors.  We use the cost method to account for treasury stock purchases, under which the price paid for
the stock is charged to the treasury stock account.  Repurchases of our common stock are accounted for as of the settlement date.  During 2019 we did not
repurchase any shares of our common stock.  From the start of the 2018 Stock Repurchase Program on March 1, 2018 through December 31, 2018, we
repurchased  156,410 shares of our common stock for approximately $2.0 million at an average price per share of $12.79. 

In  2017,  under  a  prior  repurchase  program  that  was  in  place  from  February  25,  2016  through  December  31,  2017,  we  purchased  36,465  shares  of  our
common  stock  for  $0.4  million  at  an  average  price  of  $9.84  per  share.    From  January  1,  2005  through  December  31,  2019,  we  repurchased  a  total  of
4,044,842 shares of common stock for $32.1 million, at an average price of $7.94 per share.

14. Geographic area information

Information regarding our operations by geographic area is contained in the following table.  These amounts in the geographic area table are based on the
location of the customer and asset.

(In thousands)
Net sales:

United States
International

Total

Fixed assets, net:
United States
International

Total

Year Ended December 31,
2018

2019

2017

  $

  $

  $

  $

35,332 
10,416 
45,748 

  $

  $

43,518    $
11,069     
54,587    $

1,326 
918 
2,244 

  $

  $

1,767    $
505     
2,272    $

48,720 
7,591 
56,311 

1,548 
621 
2,169 

Sales to international customers were 23%, 20%, and 14% of total sales in 2019, 2018, and 2017 respectively.  Sales to Europe represented 44%, 56%, and
44%, sales to the Pacific Rim (which includes Australia and Asia) represented 46%, 36%, and 32%, and sales to Canada represented 8%, 6%, and 18% of
total international sales in 2019, 2018, and 2017 respectively.  International long-lived assets consist of net fixed assets located at our foreign subsidiary in
the UK as well as our contract manufacturers in China, Thailand, Malaysia and Mexico.

F-19

 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
     
 
 
 
 
 
 
 
 
  
 
 
      
  
 
 
  
 
 
      
  
 
 
 
 
15. Leases

Operating  lease  expense  for  the  year  ended  December  31,  2019,  2018  and  2017  was  $1.0  million,  $1.1  million  and  $1.1  million,  respectively,  and  was
included  within  Cost  of  sales,  Engineering,  design  and  product  development  expense,  Selling  and  marketing  expense,  and  General  and  administrative
expense.  Operating costs include short-term lease costs which were immaterial during the period.

The following information represents supplemental disclosure for the statement of cash flows related to operating leases (in thousands):

Operating cash outflows from leases

The following summarizes additional information related to our leases as of December 31, 2019:

Weighted average remaining lease term (in years)
Weighted average discount rate

The maturity of the Company’s operating lease liabilities as of December 31, 2019 are as follows (in thousands):

2020
2021
2022
2023
2024
Thereafter
Total undiscounted lease payments
Less imputed interest
Total lease liabilities

Year Ended
December 31,
2019

  $

1,031 

December 31,
2019

5.0 
3.7%

December 31,
2019

  $

  $

1,042 
711 
434 
268 
273 
616 
3,344 
295 
3,049 

Prior  to  the  adoption  of  ASC  842,  rental  commitments  on  an  undiscounted  basis  were  approximately  $4.3  million  at  December  31,  2018  under  non-
cancelable  operating  leases  and  were  payable  as  follows:  $1.0  million  in  2019;  $1.0  million  in  2020;  $0.7  million  in  2021;  $0.4  million  in  2022,  $0.3
million in 2023 and $0.9 million thereafter.

16. Quarterly results of operations (unaudited)

Our quarterly results of operations for 2019 and 2018 are as follows:

(In thousands, except per share amounts)
2019:

Net sales
Gross profit
Net income (loss)
Net income (loss) per common share:

Basic
Diluted

2018:

Net sales
Gross profit
Net income
Net income per common share:

Basic
Diluted

  March 31

June 30

    September 30     December 31  

Quarter Ended

  $

11,550 
6,086 
746 

0.10 
0.10 

  $

12,243 
5,862 
680 

0.09 
0.09 

11,350    $
5,704     
186     

0.02     
0.02     

14,751    $
6,991     
1,210     

0.16     
0.16     

11,686    $
5,546     
384     

0.05     
0.05     

15,838    $
8,004     
2,574     

0.35     
0.33     

11,162 
4,599 
(800)

(0.11)
(0.11)

11,755 
5,886 
962 

0.13 
0.12 

  $

  $

F-20

 
 
 
 
 
   
   
 
 
 
   
   
   
   
   
   
   
 
 
 
 
 
 
 
 
 
 
 
     
     
 
 
 
 
 
 
 
 
 
 
 
  
 
 
      
      
  
 
 
 
 
 
 
 
 
 
 
 
 
 
     
     
 
 
 
 
 
 
 
 
 
 
 
  
 
 
      
      
  
 
 
 
 
 
 
 
 
17. Subsequent events

On  February  28,  2020,  we  entered  into  an  amendment  to  extend  the  lease  on  our  facility  in  Ithaca,  New  York.    The  lease,  which  was  last  amended  on
January 14, 2016, was scheduled to expire on May 31, 2021.  The lease amendment provides for an extension of the lease for four additional years from
June 1, 2021 to May 31, 2025. 

On  March  13,  2020,  we  entered  into  a  new  $10  million  credit  facility  (the  “Siena  Credit  Facility”)  with  Siena  Lending  Group  LLC.    The  Siena  Credit
Facility replaced our TD Bank Credit Facility.  The Siena Credit Facility provides for a $10 million revolving credit line expiring on March 13, 2023. 
Borrowings under the Siena Credit Facility bear a floating rate of interest equal to the greatest of (i) the prime rate plus 1.75%, (ii) the federal funds rate
plus 2.25%, and (iii) 6.50%. We incurred a closing fee of $63 thousand payable 50% on the closing date and 50% on the first anniversary of the closing
date.   We also pay a fee of 0.50% on unused borrowings under the facility.  Borrowings under the facility are secured by a lien on substantially all the
assets of the Company.  The Siena Credit Facility imposes certain financial covenants on the Company and borrowings are subject to a borrowing base
based on (i) 85% of eligible accounts receivable plus the lesser of (a) $5,000,000 and (b) 50% of eligible raw material and 60% of finished good inventory.

On March 13, 2020 we loaned an additional $0.6 million to a third party increasing the total note receivable principal balance to $1.6 million.  Repayment
is expected to occur in 12 months or less of original issuance and the terms of the loan are the same as the original loan disclosed in Note 3-Note receivable
above.

F-21

 
DESCRIPTION OF SECURITIES

Exhibit 4.2

The following description of the capital stock of TransAct Technologies Incorporated (“we,” “our” or “us”) includes a summary of some of the
detailed  provisions  of  our  Certificate  of  Incorporation,  as  amended  (the  “Certificate  of  Incorporation”)  and  Amended  and  Restated  By-Laws  (the  “By-
Laws”). These statements do not purport to be complete or to give full effect to the provisions of statutory or common law, and are subject to, and are
qualified  in  their  entirety  by  reference  to,  the  terms  of  our  Certificate  of  Incorporation  and  By-Laws.  We  encourage  you  to  read  our  Certificate  of
Incorporation and By-Laws for a more complete description.

General

Our authorized capital stock consists of 20,000,000 shares of common stock, par value $0.01 per share, and 5,000,000 shares of preferred stock,

$0.01 per share.

Common Stock

Voting Rights

Stockholders  are  entitled  to  one  vote  for  each  share  of  our  common  stock  held  of  record  on  all  matters  on  which  stockholders  are  entitled  or
permitted to vote. Our common stock does not have cumulative voting rights in the election of directors. As a result, holders of a majority of the shares of
our common stock voting for the election of directors can elect all the directors standing for election.

Dividend Rights

Subject to preferences that may be applicable to any outstanding shares of our preferred stock designated by our Board of Directors (the “Board”)
from time to time, holders of our common stock are entitled to receive dividends out of legally available funds when and if declared from time to time by
our Board.

Right to Receive Liquidation Distributions

In the event of our liquidation, dissolution or winding up, the holders of our common stock will be entitled to share ratably in all assets remaining

after payment of liabilities, subject to preferences applicable to shares of our preferred stock, if any, then outstanding.

No Preemptive or Similar Rights

Our common stock has no preemptive, subscription or conversion rights, and there are no redemption or sinking fund provisions in our Certificate

of Incorporation.

Fully Paid

The outstanding shares of our common stock are fully paid and nonassessable.

Transfer Agent and Registrar

The transfer agent and registrar for our common stock is American Stock Transfer & Trust Co.

Listing

Our common stock is traded on the Nasdaq Global Market under the trading symbol, “TACT.”

Preferred Stock

Our  Certificate  of  Incorporation  authorizes  our  Board  to  issue  additional  shares  of  preferred  stock.  Our  Board  may  fix  and  determine  the

designation, relative rights, preferences and limitations of such shares of preferred stock.

Classified Board of Directors

Our Certificate of Incorporation provides for our Board to be divided into three classes, with each class serving a staggered three year term. We
believe that a classified board structure helps to ensure the continuity and stability of the Board and our business strategies and policies. The classified
board structure could have the effect of making the removal of incumbent directors more time consuming and difficult, and, therefore of discouraging a
third  party  from  making  a  tender  offer  or  otherwise  attempting  to  obtain  control  of  us,  even  though  such  an  attempt  might  be  beneficial  to  us  and  our
stockholders.

Corporate Governance Provisions of Our By-Laws

Our By-Laws provide that special meetings of stockholders may be called at any time by the Chairman of the Board and shall be called upon the
written  request  of  the  Board  or  of  the  holders  of  record  shares  having  a  majority  of  the  voting  power  of  our  capital  stock.  Our  By-Laws  also  require
stockholders  requesting  a  special  meeting  of  stockholders  to  deliver,  along  with  the  written  request,  background  information  on  themselves  and  the
proposals requested to be acted on at any such special meeting. Our By-Laws provide that the size of the Board shall be determined by resolution adopted
by the Board.

Limits on Stockholder Action by Written Consent

Our Certificate of Incorporation provides that holders of our common stock may take action only by a vote taken at a meeting held pursuant to

prior notice and may not act by written consent in lieu of a meeting.

Section 203 of the Delaware General Corporation Law

We are a Delaware corporation that is subject to Section 203 of the Delaware General Corporation Law. Section 203 generally prevents Delaware
corporations, under certain circumstances, from engaging in a “Business Combination” with an “Interested Stockholder,” or an affiliate or associate of an
Interested Stockholder, for three years following the date that the stockholder became an Interested Stockholder.  An Interested Stockholder is a stockholder
who owns 15% or more of a corporation’s outstanding voting stock.

A Business Combination includes a merger or sale of more than 10% of a corporation’s assets. However, the above provisions of Section 203 do

not apply if:

•

•

•

the board of directors approves the transaction that made the stockholder an Interested Stockholder prior to the date of the transaction;

after  the  completion  of  the  transaction  that  resulted  in  the  stockholder  becoming  an  Interested  Stockholder,  that  stockholder  owned  at
least 85% of the voting stock outstanding at the time the transaction commenced, other than statutorily excluded shares of common stock;
or

on  or  subsequent  to  the  date  of  the  transaction,  the  business  combination  is  approved  by  the  board  of  directors  and  authorized  at  a
meeting of the stockholders, and not by written consent, by an affirmative vote of at least two-thirds of the outstanding voting stock not
owned by the Interested Stockholder.

A Delaware corporation may “opt out” of Section 203 with an express provision in its original certificate of incorporation or an express provision
in its certificate of incorporation or by-laws resulting from amendments approved by holders of at least a majority of a corporation’s outstanding voting
stock. We have not “opted out” of the provisions of Section 203.

Limitations on Liability and Indemnification of Officers and Directors

Our Certificate of Incorporation provides that no director will be liable to us or our stockholders for monetary damages for breach of fiduciary

duty as a director. Under the Delaware General Corporation Law, liability of a director may not be limited:

•

•

•

•

for any breach of the director’s duty of loyalty to us or our stockholders,

for acts or omissions not in good faith or that involve intentional misconduct or knowing violation of law,

in respect of certain unlawful dividend payments or stock redemptions or repurchases, and

for any transaction from which the director derives an improper personal benefit.

The effect of this provision of our Certificate of Incorporation is to eliminate our rights and the rights of our stockholders to recover monetary
damages against a director for breach of the fiduciary duty of care as a director, including breaches resulting from negligent or grossly negligent behavior,
except in the situations described above. This provision does not limit or eliminate our rights or the rights of any stockholder to seek non-monetary relief
such as an injunction or rescission in the event of a breach of a director’s duty of care.

In  addition,  our  Certificate  of  Incorporation  provides  that  we  will  indemnify  our  directors,  officers,  employees  and  agents  to  the  fullest  extent
permitted by law. We may purchase and maintain insurance or furnish similar protection on behalf of any officer or director against any liability asserted
against the officer or director and incurred by the officer or director in such capacity, or arising out of the status, as an officer or director.

EXHIBIT 21

TransAct Technologies

Subsidiaries of the Company

as of December 31, 2019

 Name
TransAct.com Inc.
TransAct Technologies (Macau) Limited 
TransAct Technologies (United Kingdom) Limited United Kingdom 

Jurisdiction of Incorporation 
United States - Delaware
Macau 

CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

We hereby consent to the incorporation by reference in the Registration Statements on Form S-8 (Nos. 333-203184, 333-132624, 333-170515 and 333-
221514) of TransAct Technologies Incorporated of our report dated March 16, 2020 relating to the financial statements and the effectiveness of internal
control over financial reporting, which appears in this Form 10-K.
.

Exhibit 23

/s/ PricewaterhouseCoopers LLP
Hartford, Connecticut
March 16, 2020

 
 
 
 
RULE 13a-14(a) CERTIFICATION OF CHIEF EXECUTIVE OFFICER
IN ACCORDANCE WITH SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

Exhibit 31.1

I, Bart C. Shuldman, certify that:

1.

I have reviewed this Annual Report on Form 10-K of TransAct Technologies Incorporated;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the
statements  made,  in  light  of  the  circumstances  under  which  such  statements  were  made,  not  misleading  with  respect  to  the  period  covered  by  this
report;

3. Based  on  my  knowledge,  the  financial  statements,  and  other  financial  information  included  in  this  report,  fairly  present  in  all  material  respects  the

financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The  registrant’s  other  certifying  officer  and  I  are  responsible  for  establishing  and  maintaining  disclosure  controls  and  procedures  (as  defined  in
Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f))
for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to
ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those
entities, particularly during the period in which this report is being prepared;

(b) Designed  such  internal  control  over  financial  reporting,  or  caused  such  internal  control  over  financial  reporting  to  be  designed  under  our
supervision, to provide reasonable  assurance  regarding  the  reliability  of  financial  reporting  and  the  preparation  of  financial  statements  for
external purposes in accordance with generally accepted accounting principles;

(c) Evaluated  the  effectiveness  of  the  registrant’s  disclosure  controls  and  procedures  and  presented  in  this  report  our  conclusions  about  the

effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent
fiscal  quarter  (the  registrant's  fourth  fiscal  quarter  in  the  case  of  an  annual  report)  that  has  materially  affected,  or  is  reasonably  likely  to
materially affect, the registrant’s internal control over financial reporting; and

5. The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the

registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

(a) All  significant  deficiencies  and  material  weaknesses  in  the  design  or  operation  of  internal  control  over  financial  reporting  which  are

reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

(b) Any  fraud,  whether  or  not  material,  that  involves  management  or  other  employees  who  have  a  significant  role  in  the  registrant's  internal

control over financial reporting.

Date:  March 16, 2020

/s/ Bart C. Shuldman
Bart C. Shuldman
Chairman and Chief Executive Officer

 
 
 
 
 
RULE 13a-14(a) CERTIFICATION OF CHIEF FINANCIAL OFFICER
IN ACCORANCE WITH SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

Exhibit 31.2

I, Steven A. DeMartino, certify that:

1.

I have reviewed this Annual Report on Form 10-K of TransAct Technologies Incorporated;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the
statements  made,  in  light  of  the  circumstances  under  which  such  statements  were  made,  not  misleading  with  respect  to  the  period  covered  by  this
report;

3. Based  on  my  knowledge,  the  financial  statements,  and  other  financial  information  included  in  this  report,  fairly  present  in  all  material  respects  the

financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The  registrant’s  other  certifying  officer  and  I  are  responsible  for  establishing  and  maintaining  disclosure  controls  and  procedures  (as  defined  in
Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f))
for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to
ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those
entities, particularly during the period in which this report is being prepared;

(b) Designed  such  internal  control  over  financial  reporting,  or  caused  such  internal  control  over  financial  reporting  to  be  designed  under  our
supervision, to provide reasonable  assurance  regarding  the  reliability  of  financial  reporting  and  the  preparation  of  financial  statements  for
external purposes in accordance with generally accepted accounting principles;

(c) Evaluated  the  effectiveness  of  the  registrant’s  disclosure  controls  and  procedures  and  presented  in  this  report  our  conclusions  about  the

effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent
fiscal  quarter  (the  registrant's  fourth  fiscal  quarter  in  the  case  of  an  annual  report)  that  has  materially  affected,  or  is  reasonably  likely  to
materially affect, the registrant’s internal control over financial reporting; and

5. The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the

registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

(a) All  significant  deficiencies  and  material  weaknesses  in  the  design  or  operation  of  internal  control  over  financial  reporting  which  are

reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

(b) Any  fraud,  whether  or  not  material,  that  involves  management  or  other  employees  who  have  a  significant  role  in  the  registrant's  internal

control over financial reporting.

Date:  March 16, 2020

/s/ Steven A. DeMartino
Steven A. DeMartino
President, Chief Financial Officer, Treasurer and Secretary

 
 
 
 
CERTIFICATION OF CHIEF EXECUTIVE OFFICER AND CHIEF FINANCIAL OFFICER
PURSUANT TO 18 U.S.C. SECTION 1350
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

Exhibit 32

In connection with the Annual Report of TransAct Technologies Incorporated (the “Company”) on Form 10-K for the period ending December 31, 2019, as
filed with the Securities and Exchange Commission on the date hereof (the “Report”), each of the undersigned officers of the Company, certify, pursuant to
18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that to the best of his knowledge:

(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The  information  contained  in  the  Report  fairly  presents,  in  all  material  respects,  the  financial  condition  and  results  of  operations  of  the

Company.

Date:  March 16, 2020

/s/ Bart C. Shuldman
Bart C. Shuldman
Chairman and Chief Executive Officer

Date: March 16, 2020

/s/ Steven A. DeMartino
Steven A. DeMartino
President, Chief Financial Officer, Treasurer and Secretary