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United Community Banks

ucbi · NASDAQ Financial Services
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Employees 1001-5000
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FY2020 Annual Report · United Community Banks
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2020 
ANNUAL REPORT

UNITED 
COMMUNIT Y 
BANKS, INC.   
BANKING  
LOCATIONS

TABLE OF CONTENTS

Letter to Shareholders ......................................................................... 2

-  Introduction ....................................................................................................................... 2

-  The Paycheck Protection Program ................................................................................ 2

-  Flexible Repayment Plans ............................................................................................... 2

-  Being a Consistent Partner ............................................................................................. 3 

-  Enabling Digital Delivery ................................................................................................ 3

-  Helping Homebuyers and Homeowners ..................................................................... 3

-  Driving Continued Expansion ........................................................................................ 4

-  Strengthening Our Team ................................................................................................ 4

-  Uniting Around Our Differences ................................................................................... 4

-  Giving Back to Our Communities .................................................................................. 5

-  Together for Good ............................................................................................................ 5 

Customers Sharing the Good ................................................................ 6

Executive Officers .............................................................................. 12

Financial Statements .......................................................................... 13

-  Financial Highlights .......................................................................................................13

-  Consolidated Balance Sheets ....................................................................................... 14

-  Consolidated Statements of Income .......................................................................... 15

-  Selected Data—Quarterly Summary..........................................................................16

-  Corporate Information .................................................................................................. 17

  U N I T E D   CO M M U N I T Y   B A N K S ,  I N C . 2 0 19  A N N UA L   R E P O R T    |   1 

2020: A YEAR OF COMMITMENT, 
PERSEVERANCE AND CREATIVITY 

In 2020, we experienced something that upended our plans and caused us to adjust 
the way we work and live. Even now, putting into words the fear and emotion of the 
COVID-19  pandemic  feels  inadequate  to  express  the  magnitude  of  our  collective 
experience.  While  we  believe  2021  will  begin  to  lessen  the  economic  effects  of  the 
pandemic,  many  scars  remain,  and  the  economic  effects  that  have  been  unevenly 
distributed across populations and industries will linger.  

Despite  the  pain  experienced  during  the  year,  we  also  saw  hope,  perseverance  and 
creativity. At United, our teams viewed themselves as “financial first responders” and 
worked tirelessly to help our customers navigate financial challenges. 

Let me share some examples:

United and Seaside 
helped nearly 12,000 
new and existing 
customers secure over 
$1.3 billion in first-
round PPP loans.

The Paycheck Protection Program (PPP)

After Congress approved the CARES Act, our teams 
jumped  into  action.  We  held  webinars  to  educate 
customers, built an automated technology program 
to  process  PPP  loan  applications  and  forgiveness 
and  worked  in  shifts  through  the  night  to  secure 
PPP  funds  for  our  customers.  All  of  this  was  in  an 
effort  to  lessen  the  stress  our  customers  were 
feeling.  United  and  Seaside  helped  nearly  12,000 
new and existing customers secure over $1.3 billion 
in  first-round  PPP  loans,  saving  thousands  of  jobs 
and keeping dreams alive. 

Flexible Repayment Plans 

Following  numerous  stay-at-home  orders  and  state  officials  requesting  the  closure 
of  businesses,  United  took  an  aggressive  posture  towards  helping  our  customers 
alleviate  the  impact  of  these  orders.  Our  initial  action  was  to  grant  our  customers 
a  90-day  payment  or  interest  payment  deferral  upon  request.  The  total  number  of 
those initially deferred loans was almost 7,000, amounting to $1.7 billion in customer 
balances.  As  the  impact  of  the  pandemic  extended  into  the  later  part  of  2020,  the 
bank  created  qualifying  criteria  and  approved  a  second  round  of  deferrals  for  582 
loans amounting to $326 million. Today, our deferrals are down to $71 million, as our 
economies have begun to recover and our customers are finding ways to adjust their 
business models. 

2   |    U N I T E D   CO M M U N I T Y   B A N K S ,  I N C .  20 20   A N N UA L   R E P O R T

 
We saw an increase 
of more than 15% in 
visitors to UCBI.com, 
and a 132% increase in 
online account openings 
compared to 2019.

Being a Consistent Partner

In  the  beginning  of  2020,  the  economy  was 
experiencing  a  record  expansion.  However,  the 
pandemic  ushered 
in  the  fastest  and  steepest 
economic  contraction  in  history.  In  the  middle  of 
that dramatic reversal, it would be natural to become 
conservative  and  cautious  in  your  lending.  We  saw 
some  of  our  competitors  completely  stop  lending 
during that time. We took a more reasoned approach. 
We  knew  that  the  pandemic  would  produce  effects 
on  our  customers  that  needed  to  be  understood 
and stress tested, but we also believed in the resolve of our customers and that we 
would  get  through  this  together.  As  a  result  of  our  decision  to  continue  to  lend, 
we  experienced  quality  loan  growth  of  8%  (not  including  PPP  loans),  strengthened 
relationships  with  our  customers  and  established  relationships  with  many  new 
customers. We believe our financial strength and consistency also attracted depositors 
to  United,  and  we  ended  the  year  with  record  deposit  growth  of  24%,  excluding 
deposits received through our acquisition of Three Shores Bancorporation, Inc.  

I am grateful for our team’s extraordinary response during the pandemic. In addition, 
we were able to accomplish some “normal” activities in this decidedly “not normal” year.  

Enabling Digital Delivery

United made the decision to close our branch lobbies in late March in response to CDC 
recommendations to limit the spread of COVID-19 and protect our branch teams and 
customers.  To  continue  to  serve  as  “first  responders,”  we  implemented  a  drive-thru 
service  model  with  appointment-only  lobby  service.  We  also  leveraged  our  digital 
channels to communicate with and serve our customers. We saw an increase of more 
than  15%  in  visitors  to  UCBI.com  and  a  132%  increase  in  online  account  openings 
compared to 2019. During the year, 14% of all new consumer deposit accounts were 
opened online. 

To be able to continue to connect to our customers more effectively, we also invested 
in a marketing automation platform to deliver relevant messaging to our customers 
based  on  their  interests  and  needs.  This  new  system  is  part  of  our  ongoing  digital 
transformation and will greatly enhance how we interact with our customers. 

Helping Homebuyers and Homeowners

Thanks to our previous investments in digital mortgage delivery, we were able to scale 
up and nearly double 2019’s record mortgage loan production. We helped thousands 
of  people  buy  new  homes,  as  the  pandemic  created  both  the  desire  for  more  space 
and  increased  household  moves  into  our  market  areas  in  the  Southeast.  We  also 
helped thousands refinance their mortgages, taking advantage of low rates to lock in 
savings and improve their financial conditions for years to come.  

  U N I T E D   CO M M U N I T Y   B A N K S ,  I N C . 2 0 20  A N N UA L   R E P O R T    |   3 

Driving Continued Expansion

In  the  middle  of  the  pandemic,  we  expanded  into  Florida  with  our  acquisition  of 
Three  Shores  Bancorporation,  Inc.  and  its  subsidiary  Seaside  Bank  and  Trust.  This 
merger  was  an  opportunity  to  enter  Florida  in  attractive  markets  with  a  unique 
business model and, most importantly, the right people to complement our culture. 
As  our  two  companies  have  become  one,  it  is  clear  that  we  are  not  only  a  great 
fit, but we are better together. We believe that clients of both banks benefit from 
our  merger.  Seaside  clients  will  now  have  access  to  additional  financial  solutions 
in  areas  such  as  residential  lending,  SBA  lending  and 
enhanced  commercial  banking  solutions.  At  the  same 
time,  we  are  now  beginning  to  offer  Seaside’s  trust 
and  asset  management  services  to  customers  in  select 
United markets. 

Columbia, South Carolina

We  have  also  been  focused  on  improving  our  overall 
United  branch  network  and  office  locations  to  most 
effectively  serve  our  customers  across  our  five-state 
footprint.  To  that  end,  we  opened  a  new  Seaside  office 
in  Tavares,  Florida,  two  new  United  branches  in  the 
Columbia, South Carolina market and a loan production 
office in Lake Norman, North Carolina. 

Strengthening Our Team 

We continued our efforts in 2020 to hire team members and create roles that will further 
our  goals  and  success  across  the  footprint.  In  addition  to  welcoming  Jim  Clements, 
president of Clemson University, to our Board of Directors, we added General Counsel 
Melinda  Davis  Lux.  We  also  strengthened  our  teams  in  Retail  Sales,  Retail  Credit, 
Information  Security,  Technology  Infrastructure  and  Community  Development.  We 
are excited to continue to build for the future as we strive to be a LEGENDARY bank! 

Uniting Around Our Differences

During  2020,  we  created  a  new  “Power  of  U”  Diversity 
and Inclusion Council. The Council is focused on making 
United a place where all employees feel they are welcome 
and can be successful. In doing so, the Council leverages 
diversity  of  thought,  perspective  and  experience  to 
enhance our company. This group of talented and diverse 
individuals  is  focused  on  implementing  strategies  and 
opportunities  that  create  a  trusting  environment  where 
we  can  all  be  our  best  and  all  of  our  customers  feel 
welcome, comfortable and empowered.

“Power of U” Diversity and Inclusion Council

4   |    U N I T E D   CO M M U N I T Y   B A N K S ,  I N C .  20 20   A N N UA L   R E P O R T

In addition to being the year of the pandemic, 2020 also saw historic protests for racial 
justice. We hope that the attention to this cause will help bring continued and needed 
improvement.  At  United,  we  are  excited  to  help  drive  lasting  positive  change  in  the 
way we see, listen to and interact with each other. 

Giving Back to Our Communities

Supporting  our  communities  has  always  been  a  top 
priority  for  United.  In  2020,  we  took  the  opportunity 
afforded  us  from  the  fees  earned  through  PPP  to 
create  the  United  Community  Bank  Foundation.  The 
foundation’s mission is to improve the economic vitality 
and  quality  of  life  in  our  communities,  focusing  on 
economic  empowerment,  housing,  artistic  expression 
and youth development. We funded the foundation with 
$10 million and look forward to making an even greater 
impact in the places that United calls home.   

Created in 2020

Together for Good

In  conclusion,  I  want  to  personally  thank  our  team  members  for  their  commitment 
and  determination  during  one  of  the  most  unusual  and  difficult  years  any  of  us  has 
experienced.  I  am  proud  that  our  culture  of  connection  continues  to  be  recognized 
as  United  was,  once  again,  named  one  of  the  “Best  Banks  to  Work  For”  by  American 
Banker. We were also designated as a Top Workplace in Atlanta by The Atlanta Journal-
Constitution and in South Carolina by Greenville Business Magazine, Columbia Business 
Monthly and Charleston Business Magazine. Great people drive great financial results, 
and during 2020, we were also named one of the “100 Best Banks in America” by Forbes. 
Finally,  our  teams  earned  the  coveted  J.D.  Power  Award  for  the  highest  customer 
satisfaction in retail banking in the Southeast. We have been awarded this recognition 
six of the last seven years. I want to recognize our over 2,400 employees for continuing 
to make good things happen for our customers and our communities every day. 

Lynn Harton 
Chairman, Chief Executive Officer and President 
United Community Banks, Inc.

  U N I T E D   CO M M U N I T Y   B A N K S ,  I N C . 2 0 20  A N N UA L   R E P O R T    |   5 

Steve Mussman, 
Owner

Megan Mussman, 
Owner

“With United Community Bank , you’re 
in such good hands. They ’re not going 
to steer you in a direction that is not 
right for you and your company.”

Megan Mussman, Owner, Dog Culture 

CUS TOMER SINCE ‘17

6   |    U N I T E D   CO M M U N I T Y   B A N K S ,  I N C .  20 20   A N N UA L   R E P O R T

Christopher G. Simmons, Owner,   
Simmons Public Utility Site Work 

CUS TOMER SINCE ‘06

“I’d like to thank United Community 
Bank just for having a little business 
like me because we’re basically like 
scratch cornbread. United Community 
Bank was the eggs in our cornbread; 
that ’s what held it together.”

“What I love about United Community Bank is that I 
can call, I can email, I can text and every time I get 
a response quickly; and it ’s really nice that I don’t 
have to jump through any other channels.”

Dr. Shraddha Patel Kolappa, D.D.S, Clay ton Kids Dentistry

CUS TOMER SINCE ‘19

“It was just nice because they knew us 
personally. They knew the company and 
most of the bankers shop with us here in 
Gainesville, so I think they believed in it 
and they wanted to see it grow.”

Amanda Wilbank s, Owner, Southern Baked Pie Company

CUS TOMER SINCE ‘13

  U N I T E D   CO M M U N I T Y   B A N K S ,  I N C . 2 0 20  A N N UA L   R E P O R T    |   9 

Jennifer Aulick 
Etheridge, P.E., MBA , 
President

Kate Henr y, P.E.,   
Vice President 

“United Community Bank has truly 
embraced the “Community ” in 
their name. UCB has made banking 
feel personal again by developing 
relationships and always being there 
for us as we grow and face challenges.”

Jennifer Aulick Etheridge, P.E., MBA,   
President, Senior Engineer, Aulick Engineering 

CUS TOMER SINCE ‘13

1 0  |    U N I T E D   CO M M U N I T Y   B A N K S ,  I N C .  2 0 2 0   A N N UA L   R E P O R T

Larry Smith, Jr., President, DRMP 

CUS TOMER SINCE ‘08

“Seaside is able to meet the banking 
needs of our 500 -person firm through 
a variety of products and services 
but is also able to offer the personal 
touch that can be difficult to capture 
from a larger bank.”

Gideon Haymaker,   
State President, Florida 
Seaside Bank and Trust and 
Direc tor of Private Banking, 
United Communit y Bank   

Lawrence L . Smith, Jr., 
PE, LEED GA , DRMP

Donaldson K . Bar ton, Jr., 
PLS, DRMP

Eric Waldron,   
Client Advisor, Seaside 
Bank and Trust

EXECUTIVE OFFICERS

Lynn Harton

Rich Bradshaw

Chairman, Chief Executive  
Officer, President, UCBI

Chairman and Chief  
Executive Officer, UCB

Chief Banking Officer, UCBI

President and Chief  
Banking Officer, UCB

Rob Edwards

Chief Risk Officer

Jefferson Harralson

Chief Financial Officer

Melinda Davis Lux

General Counsel
Corporate Secretary

Mark Terry

Chief Information Officer

1 2  |    U N I T E D   CO M M U N I T Y   B A N K S ,  I N C .  2 0 2 0   A N N UA L   R E P O R T

FINANCIAL HIGHLIGHTS

 ($ in millions, except per share data) 

Earnings Summary 
  Net interest revenue

  Provision for credit losses

  Noninterest income

  Noninterest expense

  Income tax expense

      Net income—GAAP

  Merger-related and non-operating charges, net of tax benefit
      Net income—operating(1)

Per Common Share 
  Diluted earnings—GAAP
  Diluted earnings—operating(1)
  Cash dividends declared

  Book value 
  Tangible book value(2)

Performance Measures 
  Net interest margin 

  Allowance for loan losses to loans

  Return on assets—GAAP
  Return on assets—operating(1)
  Return on common equity—GAAP(3)
  Return on tangible common equity—operating(1)(2)(3)
  Equity to total assets
  Tangible common equity to tangible assets(2)
  Tier 1 risk-based capital ratio

As of Year-End 
  Loans 

  Investment securities 

  Total assets 

  Deposits 
  Shareholders’ equity 

  Common shares outstanding (thousands) 

  Employees 

  Banking offices 

 2020 

 2019 

 $      501.8

 $      469.3

 (80.4)

 156.1 

 (368.0)

(45.4)

 164.1 

 5.7  

 (13.1)

 104.7 

 (322.2)

(53.0)

 185.7 

 5.7  

 $     169.8 

 $     191.4 

 $         1.91  
 1.98 

 $         2.31  
 2.38 

 0.72 

 21.90 

 17.56 

0.68

 20.53 

 16.28 

 3.55  % 

 4.07   % 

 1.20 

 1.04 

 1.07 

 9.25 

 12.24 
 11.29 
 8.81 
13.10 

0.70 

 1.46 

 1.51 

 11.89 

 15.81 
 12.66 
 10.32 
 13.21 

 $      11,371 

 $      8,813 

 3,645 

 17,794 

 15,232 
 2,008 

 86,675 

 2,426 

 160 

 2,559 

 12,916 

 10,897 
 1,636 

 79,014 

 2,341 

 149 

(1)  Excludes the effect of merger-related and other non-operating charges of $7.02 million and $7.36 million, respectively, in 2020 and 2019.
(2) Excludes the effect of acquisition-related intangible assets.
(3) Net income less preferred dividends divided by average realized common equity, which excludes accumulated other comprehensive income.

  U N I T E D   CO M M U N I T Y   B A N K S ,  I N C . 2 0 20  A N N UA L   R E P O R T    |   13 

CONSOLIDATED BALANCE SHEETS

 (in thousands, except share data) 

Assets
Cash and due from banks
Interest-bearing deposits in banks

      Cash and cash equivalents

Debt securities available-for-sale 
Debt securities held-to-maturity (fair value $437,193 and $287,904)
Loans held for sale, at fair value
Loans, net of unearned income
    Less allowance for loan losses
        Loans, net
Premises and equipment, net
Bank owned life insurance
Accrued interest receivable
Net deferred tax asset
Derivative financial instruments
Goodwill and other intangible assets
Other assets
            Total assets

Liabilities and Shareholders’ Equity
Liabilities:
   Deposits:
      Noninterest-bearing demand
      Interest-bearing deposits
            Total deposits

   Long-term debt
   Derivative financial instruments
   Accrued expenses and other liabilities
            Total liabilities

Commitments and contingencies

2020

2019

 $           148,896
 1,459,723 

 1,608,619 

 3,224,721 
 420,361 
 105,433 
 11,370,815 
 (137,010)
 11,233,805 
 218,489 
 201,969 
 47,672 
 38,411 
 86,666 
 381,823 
 226,405 
 $   17,794,374 

 $           125,844 
 389,362 

 515,206 

2,274,581
 283,533 
 58,484 
 8,812,553 
 (62,089)
 8,750,464 
 215,976 
 202,664 
 32,660 
 34,059 
 35,007 
 342,247 
 171,135 
 $   12,916,016 

 $        5,390,291 
 9,842,067 
 15,232,358 

 $        3,477,979 
 7,419,265 
 10,897,244 

 326,956 
 29,003 
 198,527 
 15,786,844 

 212,664 
 15,516 
 154,900 
 11,280,324 

Shareholders’ equity:
   Preferred stock, $1 par value; 10,000,000 shares authorized; Series I, $25,000 per share
        liquidation preference; 4,000 and no shares issued and outstanding, respectively
   Common stock, $1 par value; 150,000,000 shares authorized;
        86,675,279 and 79,013,729 shares issued and outstanding, respectively
   Common stock issuable; 600,834 and 664,640 shares, respectively
   Capital surplus
   Retained earnings
   Accumulated other comprehensive income
            Total shareholders’ equity
            Total liabilities and shareholders’ equity

 96,422 

- 

 86,675
10,855 
 1,638,999 
 136,869 
 37,710 
     2,007,530 
 $   17,794,374 

 79,014
 11,491 
 1,496,641 
40,152 
8,394
    1,635,692 
 $   12,916,016 

1 4  |    U N I T E D   CO M M U N I T Y   B A N K S ,  I N C .  2 0 2 0   A N N UA L   R E P O R T

 
 
 
CONSOLIDATED STATEMENTS OF INCOME

 (in thousands, except per share data) 

Interest Revenue
  Loans, including fees
  Investment securities:
    Taxable
    Tax exempt
  Deposits in banks and short-term investments
    Total interest revenue

Interest Expense
  Deposits
  Short-term borrowings
  Federal Home Loan Bank advances
  Long-term debt
      Total interest expense
      Net interest revenue
  Provision for credit losses
      Net interest revenue after provision for credit losses

Noninterest Income
  Service charges and fees
  Mortgage loan gains and other related fees
  Wealth management fees
  Gains from other loan sales, net
  Securities gains (losses), net
  Other
      Total Noninterest income
         Total revenue

Noninterest Expenses
  Salaries and employee benefits
  Occupancy
  Communications and equipment
  FDIC assessments and other regulatory charges
  Professional fees
  Lending and loan servicing expense
  Outside services - electronic banking
  Postage, printing and supplies
  Advertising and public relations 
  Amortization of intangibles
  Merger-related and other charges
  Other
      Total noninterest expenses
      Income before income taxes
Income tax expense
      Net income
Preferred stock dividends
Undistributed earnings allocated to unvested shares

      Net income available to common shareholders
Income per common share:
     Basic
     Diluted
Weighted average common shares outstanding:
     Basic
     Diluted

2020

2019

2018

 $     494,212 

 $     476,039 

$     420,383 

 55,031 
 7,043 
 1,710 
 557,996 

 41,772 
 3 
 28 
 14,434 
 56,237 
 501,759 
 80,434 
 421,325 

 32,401 
 76,087 
 9,240 
 5,420 
 748 
 32,213 
 156,109 
 577,434 

 224,060 
 25,791 
 27,149 
 5,982 
 18,032 
 10,993 
 7,513 
 6,779 
 15,203 
 4,168 
 7,018 
 15,301 
 367,989 
 209,445 
 45,356 
 $    164,089 
 3,533 
 1,287 

 69,920 
 4,564 
 2,183 
 552,706 

 66,856 
 838 
 2,697 
 12,921 
 83,312 
 469,394 
 13,150 
 456,244 

 36,797 
 27,145 
 6,150 
 6,867 
 (1,021)
 28,775 
 104,713 
 560,957 

 196,440 
 23,350 
 24,613 
 4,901 
 17,028 
 9,416 
 7,020 
 6,370 
 6,170 
 4,938 
 6,907 
 15,092 
 322,245 
 238,712 
 52,991 
 $    185,721 
 - 
 1,375 

 73,496 
 4,189 
 2,012 
 500,080 

 39,543 
 1,112 
 6,345 
 14,330 
 61,330 
 438,750 
 9,500 
 429,250 

 35,997 
 19,010 
 5,191 
 9,277 
 (656)
 24,142 
 92,961 
 522,211 

 181,015 
 22,781 
 21,277 
 8,491 
 15,540 
 8,697 
 6,623 
 6,416 
 5,991 
 6,846 
 5,414 
 17,194 
 306,285 
 215,926 
 49,815 
 $      166,111 
 - 
 1,184 

 $   159,269 

 $   184,346 

 $     164,927 

 $            1.91 
 1.91 

 $            2.31 
 2.31 

 $            2.07 
 2.07 

 83,184 
 83,248 

 79,700 
 79,708 

 79,662 
 79,671 

  U N I T E D   CO M M U N I T Y   B A N K S ,  I N C . 2 0 20  A N N UA L   R E P O R T    |   15 

SELECTED DATA—QUARTERLY SUMMARY

($ in millions, except per share data)

Earnings Summary
  Net interest revenue
  Provision for credit losses
  Noninterest income
  Noninterest expense
  Income tax expense
      Net income—GAAP
  Merger-related & non-operating charges, net of tax benefit
      Net income—operating (1) 

Q4

Q3

Q2

Q1

 2020

 $     145.4 
 (2.9)
 41.4 
 (106.5)
 (17.9)
 59. 5 
 1.9 
 $      61.4

 $      128.5 
 (21.8)
 48.7 
 (96.0)
 (11.8)
 47.6 
 2.8 
 $       50.4

 $     109.3 
 (33.5)
 40.2 
 (84.0)
 (6.9)
 25.1 
 0.3 
 $       25.4 

 $      118.6 
 (22.2)
 25.8 
 (81.5)
 (8.8)
 31.9 
 0.6 
 $       32.5 

 2019
Q4

 $     116.6 
 (3.5)
 30.2 
 (81.4)
 (12.9)
 49.0 
 (0.1)
 $      48.9

Performance Measures
  Per common share:
      Diluted net income—GAAP 
      Diluted net income—operating (1)
      Cash dividends declared
      Book value
      Tangible book value (2)

 $       0.66 
 0.68 
 0.18 
 21.90 
 17.56 

 $       0.52 
 0.55 
 0.18 
 21.45 
 17.09 

 $       0.32 
 0.32 
 0.18 
 21.22 
 16.95 

 $       0.40 
 0.41 
 0.18 
 20.80 
 16.52 

 $       0.61 
0.61 
0.18 
 20.53 
 16.28 

  Key performance ratios:
      Net interest margin (3)
      Return on assets —GAAP (3)
      Return on assets—operating (1)(3)
      Return on common equity—GAAP (3)(4)
      Return on common equity—operating (1)(3)(4)
      Return on tangible common equity—operating (1)(2)(3)(4)
      Equity to total assets
      Tangible common equity to tangible assets (2)

Asset Quality 
  Non-performing loans
  Foreclosed properties
      Total non-performing assets (NPAs)
  Allowance for credit losses - loans and leases
  Net charge-offs

 3.55  % 
 1.30 
 1.34 
 12.36 
 12.77 
 16.23 
 11.29 
 8.81 

 3.27  % 
 1.07 
 1.14 
 10.06 
 10.69 
 13.52 
 11.47 
 8.89 

 3.42  % 
 0.71 
 0.72 
 6.17 
 6.25 
 8.09 
 11.81 
 9.12 

 4.07  % 
 0.99 
 1.01 
 7.85 
 8.01 
 10.57 
 12.54 
 10.22 

 3.93 %
 1.50 
 1.50 
 12.07 
 12.06 
 15.49 
 12.66 
 10.32 

 $        61.6 
 0.6 
 62.2 
 137.0 
 1.5 

 $       49.1 
 0.9 
 50.0 
 134.3 
 2.5 

 $       48.0 
 0.5 
 48.5 
 103.7 
 6.1 

 $        36.2 
 0.5 
 36.7 
 81.9 
 8.1 

 $        35.3 
 0.5 
 35.8 
 62.1 
 3.9 

  Allowance for credit losses - loans and leases to loans
  Net charge-offs to average loans (3)
  NPAs to loans and foreclosed properties
  NPAs to total assets

 1.20 %
 0.05 
 0.55 
 0.35 

 1.14 %
 0.09 
 0.42 
 0.29 

 1.02 %
 0.25 
 0.48 
 0.32 

 0.92 %
 0.37 
 0.41 
 0.28 

0.70 %
0.18 
0.41 
0.28 

At Period End
  Loans
  Investment securities
  Total assets
  Deposits
  Shareholders’ equity
  Common shares outstanding (thousands)

 $   11,371 
 3,645 
 17,794 
 15,232 
 2,008 
 86,675 

 $   11,799 
 3,089 
 17,153 
 14,603 
 1,967 
 86,611 

 $   10,133 
 2,432 
 15,005 
 12,702 
 1,772 
 78,335 

 $     8,935 
 2,540 
 13,086 
 11,035 
 1,641 
 78,284 

 $     8,813 
 2,559 
 12,916 
 10,897 
 1,636 
 79,014 

(1)  Excludes merger-related and other non-operating charges.     
(2)  Excludes the effect of acquisition-related intangible assets.
(3)  Annualized.      
(4)  Net income less preferred dividends divided by average realized common equity, which excludes accumulated other comprehensive income.

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CORPORATE INFORMATION

Financial Information

Stock Price

Analysts and investors seeking financial 
information should contact: 
Jefferson L. Harralson 
Chief Financial Officer 
864-240-6208  |  jefferson_harralson@ucbi.com

2019

2020

This Annual Report contains forward-looking 
statements that involve risk and uncertainty 
and actual results could differ materially from 
the anticipated results or other expectations 
expressed in the forward-looking statements. 
A discussion of factors that could cause actual 
results to differ materially from those expressed 
in the forward-looking statements is included 
in the Annual Report on Form 10-K filed with 
the Securities and Exchange Commission.

This Annual Report also contains financial 
measures that were prepared on a basis 
different from accounting principles generally 
accepted in the United States (“GAAP”). 
References to operating performance 
measures are non-GAAP financial measures. 
Management has included such non-GAAP 
financial measures because such non-GAAP 
measures exclude certain non-recurring 
revenue and expense items and therefore 
provide a meaningful basis for analyzing 
financial trends. A reconciliation of these 
measures to financial measures determined 
using GAAP is included in the Annual Report 
on Form 10-K filed with the Securities and 
Exchange Commission.

High

Low

Close

Average Daily 
Volume

$     31.66  $     27.01 

 $     30.88 

 363,152 

 $     31.02 

 $       15.71 

 $     18.31 

 24.35 

 20.60 

 28.94 

 14.95 

 15.73 

 16.69 

 20.12 

 16.93 

 28.44 

 484,505 

 555,836 

 581,462 

 440,414 

4th

1st

2nd

3rd

4th

Investor Information

Registrar Transfer Agent 

Investor information—including this 
report, Form 10-K, quarterly financial 
results, press releases and various other 
reports are available at ir.ucbi.com. 
Alternatively, shareholders may contact 
Investor Relations at 866-270-5900 or 
investor_relations@ucbi.com.

Stock Exchange

United Community Banks, Inc. common 
stock (Ticker: UCBI) and preferred stock 
(Ticker: UCBIO) are listed for trading on 
the NASDAQ Global Select Market. 

Independent Registered 
Public Accountants

PricewaterhouseCoopers LLP,  
Atlanta, GA

Continental Stock Transfer & Trust Co. 
17 Battery Park, 8th Floor 
New York, NY 10004 
212-509-4000  |  continentalstock.com

Equal Opportunity   
Employer

United Community Banks, Inc. is  
an equal opportunity employer.  
All matters regarding recruiting,  
hiring, training, compensation,  
benefits, promotions, transfers and 
other personnel policies will remain 
free from discriminatory practices.

Disclaimer
This statement has not been 
reviewed, or confirmed for accuracy 
or relevance, by the Federal Deposit 
Insurance Corporation.  

Board of Directors

Thomas A. Richlovsky
Lead Director, Retired Chief  
Financial Officer and Treasurer 
National City Corporation

Robert H. Blalock
Chief Executive Officer 
Blalock Insurance Agency, Inc.

James P. Clements, Ph.D.
President 
Clemson University

L. Cathy Cox
Dean 
School of Law, Mercer University

Kenneth L. Daniels
Retired Chief Credit Risk  
and Policy Officer 
BB&T Corporation

Lance F. Drummond 
Retired Executive Vice President
Operations and Technology 
TD Canada Trust

H. Lynn Harton
Chairman  
Chief Executive Officer 
President

Jennifer Mann  
Executive Vice President
Chief Human Resources Officer
SAS Institute, Inc.

David C. Shaver
Chief Executive Officer 
Cost Segregation Advisors, LLC

Tim R. Wallis
Owner and President
Wallis Printing Company

David H. Wilkins
Partner
Nelson, Mullins, Riley & Scarborough, LLP

Executive Officers

H. Lynn Harton
Chairman
Chief Executive Officer 
President

Jefferson L. Harralson
Chief Financial Officer

Robert A. Edwards 
Chief Risk Officer 

Melinda Davis Lux
General Counsel and 
Corporate Secretary

Richard W. Bradshaw 
Chief Banking Officer

Mark Terry
Chief Information Officer

  U N I T E D   CO M M U N I T Y   B A N K S ,  I N C . 2 0 20  A N N UA L   R E P O R T    |   17 

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