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United Community Banks

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Employees 1001-5000
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FY2021 Annual Report · United Community Banks
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2021

Annual Repor t

Table O f Contents

Letter to Shareholders .......................... 3

United Community Bank Foundation . ...10

Sharing the Good ................................12

Client Stories ......................................14

Executive Officers  ...............................18

Financial Statements ...........................20

Financial Highlights................................... 20
Consolidated Balance Sheets .................... 21
Consolidated Statements of Income ......... 22

Selected Data—Quarterly Summary ......... 23

Corporate Information .........................24

Blairsville, Georgia

  U N I T E D   CO M M U N I T Y   B A N K S ,  I N C . 20 19  A N N UA L   R E P O R T   |   1 

To our United communit y: 

At  United,  we  are  focused  on  building  what  we  call  a  “Legendary 
Bank”—a  bank  that  not  only  has  financial  strength  and  strong 
performance,  but  also  one  that  employees  believe  in,  customers 
love, and our communities value.  

It’s  not  easy  to  do.  We  offer  multiple  products,  in  different 
geographies,  to  many  types  of  customers.  We  have  many 
competitors, some larger and some smaller. But we are successful in 
large part because we are passionate about what we do and enjoy 
working and winning together as a team.  

As  we  describe  our  values,  team  comes  first,  because  there  is 
nothing that we deliver to a customer that doesn’t require multiple 
teammates,  from  different  areas  of  the  bank,  to  collaborate  and 
work together. Then, trust and truth: to win, we have to trust each 
other and be comfortable telling each other the truth. We sum up 
our  values  by  striving  to  live  out  what  we  call  the  Golden  Rule  of 
Banking—treating each other and our customers the way we would 
like to be treated.  

There is no single secret to creating this environment. It is often the 
small things, performed consistently and with purpose. 

We  focus  on  internal  recognition  with  our  U-Rock  program, 
our  Chairman’s  Circle  Culture  Awards,  and  local  and  regional 
success celebrations. 

Communication  is  key,  including  market  visits,  all-employee 
video  meetings,  and  consistent  CEO  communication  to  the 
entire team.  

Leadership  training  also  plays  a  part,  whether  in  our  annual 
Spring  Leadership  Conference,  our  Leadership  Academy,  or 
our Operational Excellence Program. 

One  of  our  most  impactful  actions  has  been  our  regular  all-
employee  survey,  where  we  listen  and  then  take  steps  to 
improve how we work together.  

These  are  some  of  the  reasons  the  United  culture  is  continually 
recognized as a Great Place to Work, and we were excited in 2021 to 
once again be recognized by American Banker for this honor.  

Falls Park in Greenville, South Carolina

Uni ted  Com muni t y Ba nk s,  I nc.  20 21 Annu al R e por t    |   3  

Culture  is  also  a  large  part  of  how  we  evaluate  acquisition 
opportunities.  Our  overall  acquisition  strategy  is  to  move  into 
high-quality growth markets via traditional bank M&A and to add 
expanded product sets to the company via non-traditional M&A. 
In both cases, we prioritize the compatibility of the cultures. We 
have preferred smaller bank transactions, as they tend to share our 
passion for customer service and employee experience. Like us, 
they also have a geographic delivery and management structure, 
which allows us to retain more of the acquired leadership.  

We believe in growing  what we 
buy, and we have a par ticular focus 
on credit culture in acquisitions. 

By  this,  we  mean  more  than  just  loss  rates  or  inherent  risk,  but 
the  real  question  of  whether  we  are  similar  at  our  core.  We  ask 
ourselves,  “Do  we  share  an  approach  to  customer  selection, 
underwriting, and product mix so that we can grow together?” 

In  2021,  we  were  fortunate  to  have  found  two  great  banks  in 
great  markets,  Aquesta  in  Charlotte  and  Reliant  in  Nashville, 
which we will be able to grow with for many years to come.  We 
were  also  fortunate  to  partner  with  FinTrust  Capital  Advisors,  a 
wealth  management  firm  based  in  Greenville,  SC,  and  Athens, 
GA. Together with Seaside Wealth Management, a strong wealth 
advisor  platform  we  acquired  as  part  of  Seaside  Bank  and 
Trust  in  Orlando,  Florida,  and  our  existing  United  Community 
Advisory Services, we believe we can craft a strategy to provide 
additional  financial  planning  and  advisory  services  throughout 
our footprint.  

Lake Norman in Charlotte, North Carolina

financial  companies 

While  we  expect  to  remain  active  in  finding 
great  banks  and 
in 
Southeastern  growth  markets,  we  also  know 
that traditional bank M&A has a limited time 
horizon.  As  time  passes,  there  are  simply 
fewer  and  fewer  potential  targets  of  the 
quality  we  desire  in  markets  we  believe  are 
important to our future. 

That is why we have always 
invested,  and  continue  to 
invest in, organic growth. 

lift-outs,  our  addition  of  new 
Our  banker 
specialty  lending  focus  areas,  our  select  new 

branches,  and  our 
in  digital 
delivery  and  marketing  have  all  been 
successful in driving organic growth. 

investments 

invest 

We  also  are  keenly  aware  of  the  need  to 
continue  to 
in  technology.  During 
2021,  we  expanded  our  use  of  e-signatures 
in  our  lending  processes,  strengthened  our 
Cybersecurity program, expanded our use of 
Cloud Computing, and created an Innovation 
Team  focused  on  improving  both  customer 
and banker experience. We invested in three 
fintech funds and are active in conversations 
with  the  companies  represented  in  those 
funds. We believe this will help us to see new 
concepts  and  technology  tools  as  they’re 
developed and brought to market. 

Dix’s Park in Raleigh, North Carolina

Uni ted  Com muni t y Ba nk s,  I nc.  20 21 Annu al R e por t    |   7  

Centennial Park in Nashville, Tennessee

But our real secret to success has been our commitment to customer 
service.  United  was  founded  on  customer  service  more  than  70 
years  ago,  and  we  have  maintained  a  commitment  to  gathering 
customer feedback and building that feedback into our training and 
recognition  programs.  We  continue  to  be  recognized  by  Greenwich 
and  CSP  as  a  service  leader.  In  2021,  J.D.  Power  once  again  named 
us  #1  in  customer  satisfaction  in  the  Southeast  and  awarded  us  the 
second-highest Net Promoter Score in the nation among the top 100 
publicly traded banks. 

That  is  the  story  of  United,  and  2021  was  an  exceptional  year.  In 
the  face  of  COVID,  competition,  and  managing  significant  growth, 
our teams delivered record EPS ($2.97 on a GAAP basis; $3.09 on an 
operating basis), a Return on Assets of 1.37%, and a Return on Tangible 
Common Equity of 17.3%. We believe these performance ratios place 
us in the top 25% of our peers, which is our long-term goal.  

Looking  forward,  we  know  that  2022  brings  both  opportunities 
and  challenges.  Increasing  rates  will  likely  increase  our  margin 
and  earnings  but  will  also  bring  some  risk  of  economic  slow-down 
and  increasing  credit  costs.  Expense  pressures  from  continuing 
technology  investments  and  inflationary  pressures  on  wages  will 
challenge us to work harder to continue to drive  positive operating 
leverage, another one of our goals.   

Regardless of what the environment might 
bring, we are excited about the future and 
our journey to build a Legendary Bank.

We believe the passion of our people, the strength of our markets, and 
the strength of our credit culture will enable us to have strong, high-
quality  loan  growth  and  remain  a  top-quartile  performer  through 
cycles.  Our  momentum,  earnings  strength,  and,  most  importantly, 
the  quality  of  our  leadership  team  throughout  the  bank  makes  us 
believe that the best part of our story is still to come.

Lynn Harton 
Chairman, Chief Executive Officer, and President 
United Community Banks, Inc.

8  |  United Communit y Banks, I nc. 202 1  Annual  R epor t  

Piedmont Park in Atlanta, Georgia

United Communit y Bank Foundation

We  cannot  tell  our  story  without  talking 
about our commitment to our communities. 
Community  is  our  middle  name,  and  that’s 
more than just a motto. We take pride in our 
efforts  to  strengthen  our  neighborhoods 
and improve the economies where we live. 

2021  marked  the  one-year  anniversary  of 
the creation of the United Community Bank 
Foundation.  Our  efforts  now  stretch  across 
five  states,  thousands  of  employees,  and 
hundreds  of  communities.  Through  the 
foundation,  we  support  programs  that  fall 
under  four  key  areas  that  align  with  our 
interests,  contributions,  and 
employees’ 
volunteer efforts: Economic Empowerment, 
Artistic Expression, Housing Strategies, and 
Youth Development. 

To  date,  we’ve  donated  close  to  $300,000  to 
more than 100 organizations and non-profits. 

We  also  are  celebrating  the  first  anniversary 
of  our  Together  for  Good  Council,  a  team  of 
ambassadors  that  leads  our  volunteer  and 
charity  efforts.  The  Power  of  U  Diversity  and 
Inclusion  Council  also  marked  its  inaugural 
year helping us to be mindful and proud of our 
differences and doing work to make United a 
place where everyone feels welcome. 

We  are  always  looking  for  ways  to  come 
together  for  good.  We  don’t  want  that  to 
just  be  our  creed—we  want  it  to  be  our 
conviction. We know that as individuals we 
are  capable  and  strong,  but  together,  we 
are even better.

Savannah, Georgia

10  |  United Communit y Banks, I nc. 2 0 21 Annual R e por t  

Uni ted  Com muni t y Ba nk s,  I nc.  20 21 Annu al R e por t    |   11 

Boys   and Girls  Clubs

In  2021,  United  Community  Bank  made  its  largest  acquisition 
to  date.  We  grew  our  footprint  by  adding  Reliant  Bank,  an 
organization with a culture we found to be similar to ours. 

The  employees  in  the  Middle  Tennessee  area  were  out  in 
their  communities,  volunteering  their  time,  making  their 
hometowns stronger, and gaining a sense of pride in who they 
were and who they worked for. 

Those  values  mirrored  United’s,  and  as  the  merger  closed,  the 
United Community Bank Foundation sought out an opportunity 
to give back in a way that would reflect the combination of the 
similar cultures. 

Employees at Reliant were already associated with Boys and Girls 
Clubs  in  the  area,  like  longtime  Reliant  employee  John  Wilson, 
who served on his local Boys and Girls Clubs board. As the merger 
closed, the United Community Bank Foundation gave a $25,000 
donation to the Boys and Girls Clubs of Middle Tennessee. 

“It shows that we’re going to keep building on something that 
we’ve  worked  hard  for.  It  shows  that  United  is  committed  to 
making sure our community and our boys and girls are getting 
the best support from all of us,” Wilson said. 

The  funding  from  United  helped  facilitate  programs  like 
Industry  Clubs,  which  are  intense  eight-week  job  shadowing 
programs,  where  their  teens  follow  a  career  professional 
around, learning about industry, hard work, and future careers.

United Community Bank Chairman and CEO Lynn Harton said, 
“Our  people  are  what  make  us  strong.  We  added  a  group  of 
incredible  people  with  huge  hearts  and  a  mindset  that  they 
want  to  make  where  they  live  better.  We  just  wanted  to  be  a 
part of that.” 

12  |  United Communit y Banks, I nc. 2 0 21 Annual R e por t  

Boys and Girls Clubs of Middle Tennessee

United Community Bank President and CBO, Rich Bradshaw, and Client Advisor, Steve Altier, 
touring the Tervis Factory.

Ter vis Tumbler

As  American  as  apple  pie,  the  Tervis  Tumbler  has  become  a 
classic in cupboards across the country. But there was a time 
during  2020  when  the  famous  tumbler-maker  nearly  took  a 
tumble. During the heart of the pandemic, the family-owned 
Tervis had to shut down its manufacturing facility in Venice, 
FL for a month—a blow to any business. 

That’s  when  Steve  Altier  came  into  the  picture.  Steve,  a 
Client  Advisor  for  Seaside  Bank  and  Trust,  had  fostered  a 
relationship with the company’s leaders for years. In the past, 
however,  Seaside lacked the resources to support the robust 
needs of a company like Tervis. When Seaside was acquired 
by United Community Bank, it was just around the time that 
Tervis needed some help. 

“The timing was right,” Steve said, “and I made my move. We 
were able to come in, provide the right funds, and get them 
back on their feet.”

Steve’s years of relationship-building and perseverance paid 
off. Tervis leaders were happy to have a name they knew and 
trusted supporting them during a challenging time. 

More than 70 years after opening their doors, Tervis Tumbler 
is  still  stacking  up  against  the  competition,  and  they  still 
guarantee  that  their  cups  will  last  a  lifetime.  Steve  hopes, 
with help from United Community Bank, they can keep that 
promise for generations to come. 

From Left to Right: Chris Willman, CRE Lending Specialist; Rogan Donnelly, President & CEO of Tervis; 
Rich Bradshaw, President and CBO; Hosana Fieber, CFO/COO of Tervis; and Steve Altier, Client Advisor

14  |  United Communit y  Banks, I nc. 2 021  Annual  R e por t  

Uni ted  Com muni t y Ba nk s,  I nc.  20 21 Annu al R e por t    |   1 5  

Paycheck Protec tion Program

Two years ago, on a Monday morning in March, Dr. Tim Hughes 
went  into  work  at  his  orthodontist  office  in  Greenville,  SC. 
Tuesday he was told he had to shut down. He was supposed 
to  be  closed  for  two  weeks  so  that  the  spread  of  COVID-19 
could be slowed. It would be two months before he opened 
back up again. 

Dr. Hughes first started his practice back in 1988 and worked 
hard  to  grow  and  expand  the  business.  Over  the  years,  he 
established a strong presence in his community. “Every day, 
I  see  patients  I  used  to  treat  bringing  in  their  own  kids,” 
Hughes said. 

His patients, and his close-knit staff, were at the front of his 
mind when he was told he had to temporarily close. Hughes 
kept  paying  his  employees,  even  though  he  was  the  only 
one  in  the  office,  answering  the  phones  and  tending  to 
emergency-only patient needs. “It was a frightening time as 
a business owner. At first, it was two weeks, then two more 
weeks,  and  after  that,  I  thought  ‘this  is  getting  serious,’” 
Hughes said. 

That’s  when  Rich  Bradshaw,  President  and  Chief  Banking 
Officer  of  United  Community  Bank,  entered  the  picture. 
When  Bradshaw  learned  about  Dr.  Hughes’  situation,  he 
helped  secure  a  Paycheck  Protection  Program  loan  to  help 
with  the  mounting  bills.  “Rich  and  the  team  worked  late  at 
night—and then they’d be back early in the morning, helping 
businesses survive this,” Hughes said. 

Dr. Timothy E. Hughes, DMD

Dr. Hughes’ office in Greenville, SC

Bradshaw says it was a part of the bank’s responsibility during 
that time, and one he’s proud of. “United as a whole did more 
than 20,000 PPP loans for a total of $1.8 billion. Nearly 99% of 
those are in forgiveness status. Our team worked around the 
clock because we knew that people in our communities were 
hurting – and this was how we could help,” said Bradshaw. 

The  Paycheck  Protection  Program,  which  supplied  small 
businesses  with  forgivable  loans  to  pay  their  employees 
during the pandemic, ended in 2021, but the stories, like Dr. 
Tim Hughes’, continue to be told. 

Dr.  Hughes  says  they  need  to  be.  Thanks  to  the  loans,  he 
never missed a paycheck for his staff. He was so grateful for 
the hard work and dedication from the United team that he 
left his former bank to become a United customer. 

“They  were  awesome  then,”  he  said  of  his  United  bankers, 
“and they have been since.” 

16  |  United Communit y  Banks, I nc. 2 021  Annual  R e por t  

Uni ted  Com muni t y Ba nk s,  I nc.  20 21 Annu al R e por t    |   1 7  

E xecutive O f f icers

Lynn Harton

Chairman, Chief Executive 
Officer, President, UCBI

Chairman and Chief  
Executive Officer, UCB

Rich Bradshaw

Chief Banking Officer, UCBI

President and Chief  
Banking Officer, UCB

Rob Edwards

Chief Risk Officer

Melinda Davis Lux

General Counsel
Corporate Secretary

Holly Berry

Chief Human  
Resources Officer

Jefferson Harralson

Chief Financial Officer

Mark Terry

Chief Information Officer

18  |  United Communit y Banks, I nc. 2 0 21 Annual R e por t  

Kraft Azalea Garden in Winter Park, Florida

Financial Highlight s

Consolidated Balance Sheets

 ($ in millions, except per share data) 

Earnings Summary 
Net interest revenue

Provision for credit losses

Noninterest income

Noninterest expense

Income tax expense

      Net income—GAAP

Merger-related and non-operating charges, net of tax benefit
      Net income—operating1

Pre-tax pre-provision income2

Per Common Share 
Diluted earnings—GAAP
Diluted earnings—operating1
Cash dividends declared

Book value 
Tangible book value3

Performance Measures 
Net interest margin 

Allowance for loan losses to loans

Return on assets—GAAP
Return on assets—operating1
Return on common equity—GAAP4
Return on tangible common equity—operating1, 3, 4
Equity to total assets
Total common equity to tangible assets3
Tier 1 risk-based capital ratio

As of Year-End 
Loans 

Investment securities 

Total assets 

Deposits 

Shareholders’ equity 

Common shares outstanding (thousands) 

Employees 

Banking offices 

2021

 2020 

 $      549.0

 $      501.8

 37.6

 157.8

 (396.6)

(78.0)

 269.8 

 10.8  

 (80.4)

 156.1 

 (368.0)

(45.4)

 164.1 

 5.7  

  $    280.6 

 $     169.8 

 $      310.2  

 $         290.0  

 $        2.97  
 3.09 

 $         1.91  
 1.98 

 0.78 

 23.63 

 18.42 

 0.72 

 21.90 

 17.56 

 3.07  %

 3.55   % 

 0.87 

 1.37 

 1.42 

 13.14 

 17.33 
 10.61 
 8.09 
13.17

 1.20 

 1.04 

 1.07 

 9.25 

 12.24 
 11.29 
 8.81 
13.10 

 $   11,760 

 $   11,371 

 5,653 

 20,947 

 18,241 

 2,222 

 89,350 

 2,583 

 171 

 3,645 

 17,794 

 15,232 

 2,008 

 86,675 

 2,426 

 160 

1  Excludes the effect of merger-related and other non-operating charges of $14.0 million and $7.02 million, respectively, in 2021 and 2020.
2  Excludes income taxes and provision for credit losses.
3  Excludes the effect of acquisition-related intangible assets.
4  Net income less preferred dividends divided by average realized common equity, which excludes accumulated other comprehensive income (loss).

 (in thousands, except per share data) 

Assets
Cash and due from banks

Interest-bearing deposits in banks

Federal funds and other short-term investments

      Cash and cash equivalents

Debt securities available-for-sale 
Debt securities held-to-maturity (fair value $1,148,804 and $437,193) 
Loans held for sale, at fair value
Loans, net of unearned income
    Less allowance for loan losses
        Loans, net
Premises and equipment, net
Bank owned life insurance
Accrued interest receivable
Net deferred tax asset
Derivative financial instruments
Goodwill and other intangible assets, net
Other assets
            Total assets

Liabilities and Shareholders’ Equity
Liabilities:
   Deposits:
      Noninterest-bearing demand
      Interest-bearing deposits
            Total deposits

   Long-term debt
   Derivative financial instruments
   Accrued expenses and other liabilities
            Total liabilities

Commitments and contingencies

2021

2020

 $  

144,244

 $  

148,896

 2,147,266
 27,000 

 2,318,510 

 4,496,824 
 1,156,098 
 44,109 
 11,760,346 
 (102,532)
 11,657,814 
 245,296 
 217,713 
 42,999 
 41,322 
 42,480 
 472,407 
 211,199 
 $   20,946,771 

 1,459,723
 - 

 1,608,619 

 3,224,721 
 420,361 
 105,433 
 11,370,815 
 (137,010)
 11,233,805 
 218,489 
 201,969 
 47,672 
 38,411 
 86,666 
 381,823 
 226,405 
 $   17,794,374 

 $  

6,956,981 
 11,284,198 
 18,241,179 

 $        5,390,291 
 9,842,067 
 15,232,358 

 247,360 
 25,145 
 210,842 
 18,724,526

 326,956 
 29,003 
 198,527 
 15,786,844 

Shareholders’ equity:
   Preferred stock, $1 par value; 10,000,000 shares authorized; Series I, $25,000 per share
        liquidation preference; 4,000 shares issued and outstanding, respectively
   Common stock, $1 par value; 200,000,000 and 150,000,000 shares authorized;
        89,349,826 and 86,675,279 shares issued and outstanding, respectively
   Common stock issuable; 595,705 and 600,834 shares, respectively
   Capital surplus
   Retained earnings
   Accumulated other comprehensive (loss) income
            Total shareholders’ equity
            Total liabilities and shareholders’ equity

$  

96,422 

$  

96,422 

 89,350
11,288 
 1,721,007 
 330,654 
 (26,476) 
     2,222,245 
 $   20,946,771 

 86,675
 10,855 
 1,638,999 
 136,869 
 37,710 
     2,007,530 
 $   17,794,374 

20  |  United Communit y  Banks, I nc. 2 021  Annual  R e por t  

Uni ted  Com muni t y Ba nk s,  I nc.  20 21 Annu al R e por t    |   2 1  

  
  
         
         
 
 
      
            
           
 
 
Consolidated Statement s of Income

Selec ted Data — Quar terly Summar y

 (in thousands, except per share data) 

Interest Revenue
Loans, including fees
Investment securities:
 Taxable
  Tax exempt
Deposits in banks and short-term investments
  Total interest revenue

Interest Expense
Deposits
Short-term borrowings
Federal Home Loan Bank advances
Long-term debt
  Total interest expense
  Net interest revenue
Provision for credit losses
  Net interest revenue after provision for credit losses

Noninterest Income
Service charges and fees
Mortgage loan gains and other related fees
Brokerage and wealth management fees
Gains from other loan sales, net
Securities gains (losses), net
Other
  Total noninterest income
    Total revenue

Noninterest Expenses
Salaries and employee benefits
Occupancy
Communications and equipment
FDIC assessments and other regulatory charges
Professional fees
Lending and loan servicing expense
Outside services - electronic banking
Postage, printing and supplies
Advertising and public relations 
Amortization of intangibles
Merger-related and other charges
Other
  Total noninterest expenses
  Income before income taxes
Income tax expense
  Net income
Preferred stock dividends
Undistributed earnings allocated to unvested shares

  Net income available to common shareholders
Income per common share:
     Basic
     Diluted
Weighted average common shares outstanding:
     Basic
     Diluted

2021

2020

2019

 $     505,734 

 $     494,212 

 $     476,039 

 61,994 
 8,978 
 2,088 
 578,794 

 14,845 
 - 
 3 
 14,912 
 29,760 
 549,034 
 (37,550) 
 586,584 

 33,868
58,446
 18,998 
 11,267 
 83 
 35,156 
 157,818 
 744,402 

 241,443 
 28,619 
 29,829 
 7,398 
 20,589 
 10,859 
 9,481 
 7,110 
 5,910 
 4,045 
 13,970 
 17,386 
 396,639 
 347,763 
 77,962 
 $    269,801 
 6,875 
 1,657

 $    261,269 

 55,031 
 7,043 
 1,710 
 557,996 

 41,772 
 3 
 28 
 14,434 
 56,237 
 501,759 
 80,434 
 421,325 

 32,401 
 76,087 
 9,240 
 5,420 
 748 
 32,213 
 156,109 
 577,434 

 224,060 
 25,791 
 27,149 
 5,982 
 18,032 
 10,993 
 7,513 
 6,779 
 15,203 
 4,168 
 7,018 
 15,301 
 367,989 
 209,445 
 45,356 
 $    164,089 
 3,533 
 1,287 

 $    159,269 

 69,920 
 4,564 
 2,183 
 552,706 

 66,856 
 838 
 2,697 
 12,921 
 83,312 
 469,394 
 13,150 
 456,244 

 36,797 
 27,145 
 6,150 
 6,867 
 (1,021)
 28,775 
 104,713 
 560,957 

 196,440 
 23,350 
 24,613 
 4,901 
 17,028 
 9,416 
 7,020 
 6,370 
 6,170 
 4,938 
 6,907 
 15,092 
 322,245 
 238,712 
 52,991 
 $    185,721 
 - 
 1,375 

 $   184,346 

 $            2.97 
 2.97 

 $            1.91 
 1.91 

 $            2.31 
 2.31 

 87,940 
 88,097 

 83,184 
 83,248 

 79,700 
 79,708 

($ in millions, except per share data)

Earnings Summary
Net interest revenue
Provision for credit losses
Noninterest income
Noninterest expense
Income tax expense
  Net income—GAAP
Merger-related & non-operating charges, net of tax benefit
  Net income—operating1 

Q4

Q3

Q2

Q1

 2021

 $     137.6 
0 .6 
 37.2 
 (109.2)
 (14.2)
 52.0 
 7.7 
 $      59.7

 $      141.0 
 11.0 
 40.1 
 (96.7)
 (21.6)
 73.8 
 1.1
 $       74.9

 $     138.4 
 13.6 
 35.8 
 (95.5)
 (22.0)
 70.3 
 0.8 
 $       71.1 

 $      132.1 
 12.3 
 44.7 
 (95.2)
 (20.2)
 73.7
 1.2 
 $       74.9 

 2020
Q4

 $     145.4 
 (2.9)
 41.4 
 (106.5)
 (17.9)
 59. 5 
 1.9 
   61.4

 $  

Pre-tax pre-provision income5 

 $       65.6 

 $       84.4 

 $       78.7 

 $       81.6 

 $       80.3 

Performance Measures
Per common share:
  Diluted net income—GAAP 
  Diluted net income—operating1
  Cash dividends declared
  Book value
  Tangible book value2

Key performance ratios:
  Net interest margin3
  Return on assets —GAAP3
  Return on assets—operating1, 3
  Return on common equity—GAAP3, 4
  Return on common equity—operating1, 3, 4
  Return on tangible common equity—operating1, 2, 3, 4
  Equity to total assets
  Tangible common equity to tangible assets2

Asset Quality 
Non-performing loans
Foreclosed properties
  Total non-performing assets (NPAs)
Allowance for credit losses - loans and leases
Net charge-offs

 $       0.55 
 0.64 
 0.20 
 23.63 
 18.42 

 $       0.82 
 0.83 
 0.20 
 23.25 
 18.68 

 $       0.78 
 0.79 
 0.19 
 22.81 
 18.49 

 $       0.82 
 0.83 
 0.19 
 22.15 
 17.83 

 $       0.66 
 0.68 
 0.18 
 21.90 
 17.56 

 2.81  % 
 0.96 
 1.10 
 9.32 
 10.74 
 13.93 
 10.61 
 8.09 

 3.12  % 
 1.48 
 1.50 
 14.26 
 14.48 
 18.23 
 10.89 
 8.53 

 3.19  % 
 1.46 
 1.48 
 14.08 
 14.25 
 17.81 
 11.04 
 8.71 

 3.22  % 
 1.62 
 1.65 
 15.37 
 15.63 
 19.68 
 10.95 
 8.57 

 3.55 %
 1.30 
 1.34 
 12.36 
 12.77 
 16.23 
 11.29 
 8.81 

 $        32.8 
 - 
 32.8 
 102.5 
 113.5 

 $       44.9 
 0.4 
 45.3 
 99.6 
 110.9 

 $       46.1 
 0.2
 46.3 
 111.6 
 122.5 

 $        55.9 
 0.6
 56.5 
 126.9 
 135.6 

 $        61.6 
 0.6 
 62.2 
 137.0 
 1.5 

Allowance for credit losses - loans and leases to loans
Net charge-offs to average loans3
NPAs to loans and foreclosed properties
NPAs to total assets

 0.87 %
 0.01 
 0.28 
 0.16 

 0.89 %
 0.02 
 0.41 
 0.23 

 0.98 %
 (0.02)
 0.41 
 0.25 

 1.09 %
 (0.01)
 0.48 
 0.30 

 1.20 %
 0.05 
 0.55 
 0.35 

At Period End
Loans
Investment securities
Total assets
Deposits
Shareholders’ equity
Common shares outstanding (thousands)

 $   11,760 
 5,653 
 20,947 
 18,241 
 2,222 
 89,350 

 $   11,191 
 5,335 
 19,481 
 16,865 
 2,122 
 86,559 

 $   11,391 
 4,928 
 18,896 
 16,328 
 2,086 
 86,665 

 $   11,679 
 4,332 
 18,557 
 15,993 
 2,031 
 86,777 

 $   11,371 
 3,645 
 17,794 
 15,232 
 2,008 
 86,675 

1  Excludes merger-related and other non-operating charges.
2  Excludes the effect of acquisition related intangible assets.
3  Annualized.
4  Net income less preferred dividends divided by average realized common equity, which excludes accumulated other comprehensive loss.
5  Excludes income taxes and provision for credit losses.

22  |  United Communit y  Banks, I nc. 2 021  Annual  R e por t  

Uni ted  Com muni t y Ba nk s,  I nc.  20 21 Annu al R e por t    |   2 3  

Corp orate Information

Financial Information

Stock Price

Analysts and investors seeking financial 
information should contact: 
Jefferson L. Harralson, Chief Financial Officer 
864-240-6208  |  jefferson_harralson@ucbi.com

2020

2021

High

Low

Close

Average Daily 
Volume

$     28.94  $     16.69 

 $     28.44 

 440,414 

 $     36.67 

 $       26.97 

 $     34.12 

 35.53 

 33.35 

 37.24 

 31.18 

 27.62 

 31.85 

 32.01 

 32.82 

 35.94 

 475,944 

 379,238 

 425,858 

 544,805 

4th

1st

2nd

3rd

4th

This Annual Report contains forward-looking 
statements that involve risk and uncertainty, 
and actual results could differ materially from 
the anticipated results or other expectations 
expressed in the forward-looking statements. 
A discussion of factors that could cause 
actual results to differ materially from those 
expressed in the forward-looking statements 
is included in the Annual Report on Form 
10-K filed with the Securities and Exchange 
Commission.

This Annual Report also contains financial 
measures that were prepared on a basis 
different from accounting principles 
generally accepted in the United States 
(“GAAP”). References to operating 
performance measures are non-GAAP 
financial measures. Management has 
included such non-GAAP financial measures 
because such non-GAAP measures exclude 
certain non-recurring revenue and expense 
items and therefore provide a meaningful 
basis for analyzing financial trends. A 
reconciliation of these measures to financial 
measures determined using GAAP is included 
in the Annual Report on Form 10-K filed with 
the Securities and Exchange Commission.

Investor Information

Registrar Transfer Agent 

Investor information—including 
this report, Form 10-K, quarterly 
financial results, press releases 
and various other reports 
are available at ir.ucbi.com. 
Alternatively, shareholders 
may contact Investor Relations 
at 866-270-5900 or investor_
relations@ucbi.com.

Stock Exchange

United Community Banks, Inc. 
common stock (Ticker: UCBI) and 
preferred stock (Ticker: UCBIO) 
are listed for trading on the 
NASDAQ Global Select Market. 

Independent Registered 
Public Accountants

PricewaterhouseCoopers LLP,  
Atlanta, GA

Continental Stock Transfer & 
Trust Co. 
17 Battery Park, 8th Floor 
New York, NY 10004 
212-509-4000  |  
continentalstock.com

Equal Opportunity   
Employer

United Community Banks, Inc. is 
an equal opportunity employer. 
All matters regarding recruiting, 
hiring, training, compensation, 
benefits, promotions, 
transfers and other personnel 
policies will remain free from 
discriminatory practices.

Disclaimer
This statement has not been 
reviewed, or confirmed for accuracy 
or relevance, by the Federal Deposit 
Insurance Corporation.

Board of Directors

Thomas A. Richlovsky
Lead Director, Retired Chief  
Financial Officer and Treasurer 
National City Corporation

H. Lynn Harton
Chairman  
Chief Executive Officer 
President

Jennifer Mann  
Executive Vice President
Chief Human Resources Officer
SAS Institute, Inc.

David C. Shaver
Chief Executive Officer 
Cost Segregation Advisors, LLC

Tim R. Wallis
Owner and President
Wallis Printing Company

David H. Wilkins
Partner
Nelson, Mullins, Riley &  
Scarborough, LLP

Jennifer M. Bazante
Chief Marketing Officer 
Humana

Robert H. Blalock
Former Chief Executive Officer 
Blalock Insurance Agency, Inc.

James P. Clements, Ph.D.
President 
Clemson University

Kenneth L. Daniels
Retired Chief Credit Risk  
and Policy Officer 
BB&T Corporation

Lance F. Drummond 
Retired Executive Vice 
President
Operations and Technology 
TD Canada Trust

Executive Officers

H. Lynn Harton
Chairman
Chief Executive Officer 
President

Richard W. Bradshaw 
Chief Banking Officer 

Holly Berry
Chief Human Resources 
Officer

Robert A. Edwards 
Chief Risk Officer 

Jefferson L. Harralson
Chief Financial Officer

Melinda Davis Lux
General Counsel and  
Corporate Secretary

Mark Terry
Chief Information Officer

Charleston, South Carolina

Uni ted  Com muni t y Ba nk s,  I nc.  20 21 Annu al R e por t    |   2 5