Quarterlytics / Financial Services / Banks - Diversified / U.S. Bancorp

U.S. Bancorp

usb · NYSE Financial Services
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Ticker usb
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Industry Banks - Diversified
Employees 10,000+
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FY2020 Annual Report · U.S. Bancorp
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800 Nicollet Mall
Minneapolis, MN 55402
800.USBANKS (872.2657)
usbank.com

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A N N U A L   R E P O R T

 
 
 
 
We’re there,
from anywhere 

Corporate Information

Executive Offces
U.S. Bancorp
800 Nicollet Mall
Minneapolis, MN 55402

Common Stock Transfer
Agent and Registrar
Computershare acts as our transfer agent 
and registrar, dividend paying agent and 
dividend reinvestment plan administrator,
and maintains all shareholder records 
for the company. Inquiries related to 
shareholder records, stock transfers,
changes of ownership, lost stock 
certifcates, changes of address
and dividend payment should be 
directed to the transfer agent at:

Computershare
P.O. Box 505000
Louisville, KY 40233
Phone: 888.778.1311 or
201.680.6578 (international calls)

computershare.com/investor

Registered or Certifed Mail:
Computershare
462 South 4th Street, Suite 1600
Louisville, KY 40202

Telephone representatives are available
weekdays from 8 a.m. to 6 p.m., Central 
Time, and automated support is available 
24 hours a day, seven days a week. 
Specifc information about your account
is available on Computershare’s 
Investor Center website.

Independent Auditor
Ernst & Young LLP serves as the 
independent auditor for U.S. Bancorp’s 
fnancial statements.

Common Stock
Listing and Trading
U.S. Bancorp common stock is listed and 
traded on the New York Stock Exchange 
under the ticker symbol USB. 

Dividends and
Reinvestment Plan 
U.S. Bancorp currently pays quarterly 
dividends on our common stock on or about 
the 15th day of January, April, July and 
October, subject to approval by our Board 
of Directors. U.S. Bancorp shareholders can 
choose to participate in a plan that provides 
automatic reinvestment of dividends and/or 
optional cash purchase of additional shares
of U.S. Bancorp common stock. For more 
information, please contact our transfer 
agent, Computershare.

Investor Relations Contact
Jennifer A. Thompson, CFA
Executive Vice President
Investor Relations
jen.thompson@usbank.com
Phone: 612.303.0778 or 866.775.9668

Financial Information
U.S. Bancorp news and fnancial results are 
available through our website and by mail.

Website: For information about 
U.S. Bancorp, including news, fnancial
results, annual reports and other 
documents fled with the Securities
and Exchange Commission, visit
usbank.com and click on About Us.

Mail: At your request, we will mail to you 
our quarterly earnings, news releases, 
quarterly fnancial data reported on Form 
10-Q, Form 10-K and additional copies 
of our annual reports. Please contact:

U.S. Bancorp Investor Relations
800 Nicollet Mall
Minneapolis, MN 55402
investorrelations@usbank.com
Phone: 866.775.9668

Media Requests
David R. Palombi
Global Chief Communications Offcer
Public Affairs and Communications
david.palombi@usbank.com
Phone: 612.303.3167

Privacy
U.S. Bancorp is committed to 
respecting the privacy of our customers 
and safeguarding the fnancial and
personal information provided to us. 
To learn more about the U.S. Bancorp 
commitment to protecting privacy, visit 
usbank.com and click on Privacy.

Accessibility
U.S. Bancorp is committed to providing 
ready access to our products and services 
so all of our customers, including people 
with disabilities, can succeed fnancially. 
To learn more, visit usbank.com and click 
on Accessibility.

Code of Ethics
At U.S. Bancorp, our commitment to high 
ethical standards guides everything we do.
Demonstrating this commitment through 
our words and actions is how each of 
us does the right thing every day for our 
customers, shareholders, communities
and each other. Our ethical culture has 
been recognized by the Ethisphere®
Institute, which again named us to its 
World’s Most Ethical Companies® list.

Each year, every employee certifes 
compliance with the letter and spirit of our 
Code of Ethics and Business Conduct. 

For details about our Code of Ethics and 
Business Conduct, visit usbank.com
and click on About Us and then Investor 
Relations and then Corporate Governance.

Diversity, Equity and Inclusion
At U.S. Bancorp, embracing diversity, 
championing equity and fostering
inclusion are business imperatives.
We view everything we do through 
a diversity, equity and inclusion lens 
to deepen our relationships with our 
stakeholders: our employees, customers,
shareholders and communities.

Our employees bring their whole selves to 
work. We respect and value each other’s 
differences, strengths and perspectives, 
and we strive to refect the communities 
we serve. This makes us stronger, 
more innovative and more responsive 
to our diverse customers’ needs.

Equal Opportunity
and Affrmative Action
U.S. Bancorp and our subsidiaries are 
committed to providing Equal Employment 
Opportunity to all employees and 
applicants for employment. In keeping with 
this commitment, employment decisions
are made based on abilities, not race, 
color, religion, creed, citizenship, national
origin or ancestry, gender, age, disability, 
veteran status, sexual orientation, marital
status, gender identity or expression, 
genetic information or any other factors 
protected by law. The company complies 
with municipal, state and federal fair 
employment laws, including regulations
applying to federal contractors.

U.S. Bancorp, including each of our 
subsidiaries, is an equal opportunity 
employer committed to creating a 
diverse workforce. 

©2021 U.S. Bancorp

 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Fellow 
shareholders: 

For the past several years, we 
focused our time and attention 
on addressing the opportunities 
and challenges created by the 
unprecedented pace of change 
and disruption occurring in our 
industry. Changing consumer 
behaviors, expectations and 
preferences caused us to rethink 
everything we do. New and 
evolving competition prompted us 
to pursue partnerships and drive 
for growth and scale with renewed 
urgency. What’s more, the need to 
integrate advancing technology, 
build relationships, and empower 
our culture to continue to meet 
the wants and needs of customers 
pushed us to be more agile 
and innovative. 

As a result, we are more 
digitally enabled, resilient and 
focused than ever before. 

That groundwork was essential 
as we entered 2020, which was 
a year unlike any other. It began 
with words like “opportunity” 
and “momentum.” We were 
focused on executing a solid, 
well-constructed plan and 
continuing to deliver on our 
longstanding tradition of 
excellence. We had all the 
right elements to succeed: 
dedicated leaders, a capable 
team, a strong culture, loyal 
customers, diverse businesses, 
and a solid fnancial foundation. 

Andy Cecere 
Chairman, President 
and Chief Executive Offcer 

1 

 
 
 
 
 
 
 
 
 
 
 
 
That foundation enabled us to 
continue to execute on our long-
term strategy even as the words 
“unprecedented” and “uncertain 
times” entered the mainstream. A 
global pandemic turned economic 
tailwinds into headwinds. Starting 
in the second quarter of the year, 
gross domestic product collapsed 
at an historic rate and partially 
rebounded, unemployment 
rose, consumer spending 
dropped signifcantly, and the 
industry booked near-record 
loan-loss provisions. 

The value of our diversifed 
business model was evident 
during this time. We reported 
record revenues in 2020 despite 
a challenging interest rate 
environment that pressured 
net interest income, and even 
though we saw a signifcant drop 
in consumer spending activity. 
Similarly, although our payments 
business was affected by reduced 
consumer spending in some of 
the hardest-hit categories like 
airlines, travel and hospitality, we 
had exceptionally strong results in 
mortgage banking and commercial 
products to help offset the impact. 

We are proud of our response 
to the pandemic and the related 
economic situation. We kept 
people healthy and safe while 
managing our business well, and 
we helped our customers navigate 
the pandemic by providing access 
to capital, assisting them as they 
secured Paycheck Protection 
Program (PPP) loans or modifying 
loan terms. We developed new 
muscle around being fexible, 
adaptable and agile – and the way 
we were able to approach this 
moment in history says a lot about 
our company, our culture and 

our team. We emerged stronger 
together, and I am grateful to our 
employees for their fexibility 
and resilience. 

This past year also brought about 
a recommitment to diversity, 
equity and inclusion, as the call for 
a renewed focus on social justice 
hit home in Minneapolis, our 
headquarters market. The tragic 
death of George Floyd and the 
civil unrest that followed changed 
the conversation. In the weeks 
after these events, we made 
multimillion dollar commitments 
to address economic and racial 
inequities, pledged to double our 
partnerships with Black-owned 
suppliers in 12 months, and 
announced our intention to not 
only remain in the communities 
that were hardest hit by the unrest 
but to rebuild in areas where 
our branches were damaged or 
destroyed. We also stepped up 
our efforts internally to attract, 
retain and promote people of 
color to leadership roles, increase 
awareness of racial issues, and 
encourage community involvement 
in measurable ways. Addressing 
these challenging issues will 
take every one of us, and we are 
invested in that shared future. 

It is safe to say that expectations 
have changed, whether they 
are focused on corporate social 
responsibility or how people want 
to do business with the companies 
with whom they interact. 

The good news is we are ready. 
The steps we took during the past 
three years positioned us well 
for what became inevitable as 
economies shut down. Our digital 
capabilities enabled us to convert 
face-to-face interactions to online 

“World’s Most Ethical Companies” and 
“Ethisphere” names and marks are 
registered trademarks of Ethisphere LLC. 

2   U.S. Bancorp 2020 Annual Report  |  usbank.com /AR20

  
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
or virtual ones. Our workplace 
collaboration efforts allowed us 
to maintain business continuity. 
Our money movement solutions 
met the need as cash transactions 
slowed. Our agile transformation 
made it possible for us to develop 
just-in-time products and services 
that would have taken years to 
develop before. 

In fact, approximately three-
quarters of our customers 
are digitally active across our 
mobile and online channels 
today. About 56 percent of 
our loan sales and roughly 77 
percent of our transactions now 
take place in a digital way. We 
believe our opportunity lies in 
the successful combination of 
people and technology to serve 
our customers. The changes we 
are making within our branch 
network refect this reality. We 
still see considerable traffc in 
our branches, proving they are 
important – however, the future 
branch will have a different 
footprint and more of an emphasis 
on advice and counsel. 

Moving forward, we will continue 
to invest in our digital platforms, 
offering customers do-it-yourself 
(DIY) and do-it-together (DIT) 
solutions to meet their needs. 
We will continue to leverage our 
payments ecosystem, and we 
will deliver products and services 
with a focus on the unique needs 
of individual customer segments. 
We will emphasize speed, 
convenience and simplicity, and 
we will responsibly leverage data 
and analytics to be able to be 
there in the moments that matter 
most for our customers. Our focus 
is on meeting them when, where 
and how they want, which enables 
us to create value and drive 
sustainable growth. 

Of course, all of this is possible 
because of our employees – 
who are second to none in their 
commitment, dedication and 
professionalism. To all my fellow 
U.S. Bankers, I say, simply: 
“Thanks for all you do.” 

Andy Cecere 
Chairman, President and 
Chief Executive Offcer, 
U.S. Bancorp 
February 23, 2021 

We anticipate many of the 
changes we have seen as a result 
of the pandemic and upheaval 
of 2020 will continue as a new 
normal. We expect work will 
look different. There will be more 
industry disruption. Banking will 
be accessed in more customer-
driven ways through the channels 
customers prefer, and digital will 
be more important. Relationships 
will be core to success, and the 
companies who thrive will be the 
ones – like us – that move quickly, 
strategically and responsibly 
toward the future. 

Although the year brought 
uncertainty and change, we are 
proud of our efforts and believe 
we are on a course for an even 
stronger future. We remain a 
World’s Most Ethical Company 
and one of the highest-rated banks 
in the world. Our balance sheet is 
healthy and strong, and our leaders 
are dedicated to helping our 
customers succeed, today 
and in the years to come. 

3 

 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
Financial highlights 

Net Income Attributable 
to U.S. Bancorp (in millions) 

Diluted Earnings 
per Common Share 

Dividends Declared 
per Common Share 

Return on 
Average Assets 

Return on Average 
Common Equity 

Dividend Payout Ratio 

Net Interest Margin (a) 

Effciency Ratio (b) 

Common Equity 
Tier 1 Capital (c) 

Average Assets 
(in millions) 

Average U.S. Bancorp 
Shareholders’ Equity (in millions) 

Total Risk-Based Capital (c) 

(a)  Taxable-equivalent basis based on federal income tax rates of 21 percent for 2020, 2019 and 2018 and 35 percent for 2017 and 2016, for those assets and liabilities whose income or expense is 

not included for federal income tax purposes. 

(b)  See Non-GAAP Financial Measures beginning on page 64. 
(c)  Calculated under the Basel III standardized approach. 

4   U.S. Bancorp 2020 Annual Report  |  usbank.com /AR20

 
 
  
  
 
 
 
  
 
  
  
 
 
 
Financial summary 

Year Ended December 31 
(Dollars and Shares in Millions, Except Per Share Data) 

2020 

2019 

2018 

2020 
v 2019 

2019 
v 2018 

$12,919 
116 
13,035 
9,602 
22,637 
 12,464 
 1,379 
 1,670 
 7,124 
(28)

$7,096 

$6,784 

$4.15 
4.14 
1.34 
28.01 
45.70 
 1,634 
 1,638 

Net interest income............................................................................. 
Taxable-equivalent adjustment(a) .........................................................
Net interest income (taxable-equivalent basis)(b) .............................
Noninterest income ............................................................................ 
Total net revenue .............................................................................. 
Noninterest expense ...........................................................................
Provision for credit losses...................................................................
Income taxes and taxable-equivalent adjustment ..............................
Net income .......................................................................................
Net (income) loss attributable to noncontrolling interests................

$12,825 
 99 
 12,924 
10,401 
23,325 
 13,369
 3,806
 1,165
 4,985
(26)

$13,052 
103 
13,155 
9,831 
22,986 
 12,785
 1,504
 1,751
 6,946
(32)

Net income attributable to U.S. Bancorp ........................................ 

$4,959 

$6,914 

Net income applicable to U.S. Bancorp common shareholders ..... 

$4,621 

$6,583 

Per Common Share 
Earnings per share .............................................................................. 
Diluted earnings per share .................................................................. 
Dividends declared per share.............................................................. 
Book value per share(c) ........................................................................ 
Market value per share........................................................................ 
Average common shares outstanding.................................................
Average diluted common shares outstanding.....................................

Financial Ratios 
Return on average assets.................................................................... 
Return on average common equity ..................................................... 
Net interest margin (taxable-equivalent basis)(a) .................................. 
Effciency ratio(b)................................................................................... 

$3.06 
3.06 
1.68 
31.26 
46.59 
 1,509
 1,510

$4.16 
4.16 
1.58 
29.90 
59.29 
 1,581
 1,583

.93% 
10.0 
2.68 
57.8 

1.45% 
14.1 
3.06 
55.8 

1.55% 
15.4 
3.14 
55.1 

Average Balances 
Loans...................................................................................................  $307,269 
Investment securities(d) ........................................................................ 
125,954 
481,402 
Earning assets..................................................................................... 
531,207 
Assets ..................................................................................................... 
398,615 
Deposits .............................................................................................. 
52,246 
Total U.S. Bancorp shareholders’ equity............................................. 

$290,686 
117,150 
430,537 
475,653 
346,812 
52,623 

$280,701 
113,940 
415,067 
457,014 
333,462 
49,763 

Period End Balances 
Loans ......................................................................................................  $297,707 
8,010 
Allowance for credit losses ................................................................. 
136,840 
Investment securities .......................................................................... 
553,905 
Assets ..................................................................................................... 
429,770 
Deposits .............................................................................................. 
53,095 
Total U.S. Bancorp shareholders’ equity............................................. 

$296,102 
4,491 
122,613 
495,426 
361,916 
51,853 

$286,810 
4,441 
112,165 
467,374 
345,475 
51,029 

Capital Ratios 
Common equity tier 1 capital .............................................................. 
Tier 1 capital........................................................................................ 
Total risk-based capital ....................................................................... 
Leverage.............................................................................................. 
Total leverage exposure....................................................................... 
Tangible common equity to tangible assets(b) ..................................... 
Tangible common equity to risk-weighted assets(b) ............................ 
Common equity tier 1 capital to risk-weighted assets, refecting the full 

9.7%

9.1%

9.1%

11.3 
13.4 
8.3 
7.3 
6.9 
9.5 

10.7 
12.7 
8.8 
7.0 
7.5 
9.3 

10.7 
12.6 
9.0 
7.2 
7.8 
9.4 

implementation of the current expected credit losses methodology(b) ... 

9.3 

(1.7)% 
(3.9) 
(1.8) 
5.8 
1.5 
4.6 
153.1 
(33.5) 
(28.2) 
18.8

(28.3)

(29.8)

(26.4)% 
(26.4) 
6.3 
4.5 
(21.4) 
(4.6) 
(4.6) 

5.7% 
7.5 
11.8 
11.7 
14.9 
(.7) 

.5% 

78.4 
11.6 
11.8 
18.7 
2.4 

1.0% 

(11.2) 
.9 
2.4 
1.5 
2.6 
9.1 
4.9 
(2.5) 
(14.3) 

(2.6) 

(3.0) 

.2% 
.5 
17.9 
6.7 
29.7 
(3.2) 
(3.4) 

3.6% 
2.8 
3.7 
4.1 
4.0 
5.7 

3.2% 
1.1 
9.3 
6.0 
4.8 
1.6 

(a)  Based on a federal income tax rate of 21 percent for those assets and liabilities whose income or expense is not included for federal income tax purposes. 
(b)  See Non-GAAP Financial Measures beginning on page 64. 
(c)  Calculated as U.S. Bancorp common shareholders’ equity divided by common shares outstanding at end of the period. 
(d)  Excludes unrealized gains and losses on available-for-sale investment securities and any premiums or discounts recorded related to the transfer of investment securities at fair value from 

available-for-sale to held-to-maturity. 

5 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Always
there 

Late in 2020, “pandemic” was declared a 
word of the year. It was a ftting choice as 
COVID-19 disrupted everything from how 
we behaved to how we worked to how we 
interacted with each other. At U.S. Bank, 
the pandemic required us to answer new 
questions, the biggest being: How can we 
help our customers navigate these times? 

Can we help a business access a 
line of credit? Can we help someone 
get access to their stimulus money? 
Can we help the small businesses in 
our communities access a PPP loan? 
Can we modify a mortgage or provide 
investment counsel? Could we do all of 
this, while providing safe environments 
and more contactless payment 
capabilities for our customers and 
employees? Over and over again, the 
answer was an unquestionable “Yes.” 

6    U.S. Bancorp 2020 Annual Report  |  usbank.com /AR20

 
 
 
 
  
 
  
 
 
 
 
 
 
108K 

We helped obtain 
Paycheck Protection 
Program loans for 
more than 108,000 
small businesses. 

Helping each other 
and our communities 

In addition to working her normal 
hours on the retail payments 
team in Idaho, U.S. Bank 
employee, Dusti Bacon, 
volunteered nearly 2,000 hours 
last year sewing and donating 
more than 7,900 masks. 

As the dust settles from a challenging 2020, we remember the tenacity 
and fexibility of our employees and how they put our customers frst. 
They did it while wearing masks, social distancing, and juggling work 
and home life. 

We demonstrated once again that we can retain what has always 
made us strong – our unique business mix, risk management and 
culture – while also accelerating the pace of change, growing at scale, 
and most importantly, always being there for our customers.  

The resolve of our employees is what powers us. It also propels 
us forward, allowing us to help customers, build communities, 
engage employees and deliver value to our shareholders even 
in a challenging environment. 

Reliable 

The way our teams showed up every day didn’t go unnoticed. 
Consumers interviewed by The Harris Poll ranked us as America’s 
most essential bank during COVID-19. The Ethisphere® Institute 
named us to the list of World’s Most Ethical Companies® for the 
seventh consecutive year. 

We have long said that we manage for both the short- and the 
long-term and that U.S. Bank is built to weather the harsh conditions. 
That was clear both through COVID-19 and as evidenced in annual 
federal stress test simulations. Our fnancial results refected a 
smart and diverse business mix that produced returns in ideal 
and unfavorable conditions. 

Flexible 

At the onset of the pandemic, we stood ready to help. We quickly 
mobilized and pivoted to support our customers and clients. 

We introduced several changes to allow forbearance or other payment 
relief as well as pricing fexibility on our products and services to make 
them more affordable and accessible to customers experiencing 
fnancial stress. We also expanded existing hardship assistance 
programs, while making them more accessible through the ability 
to request assistance online as well as by phone. 

Once the federal government launched the Paycheck Protection 
Program, our teams worked round-the-clock to help long-standing 
and new customers get access to crucial funds. All told, we helped 
more than 108,000 small businesses obtain $7.5 billion in loans, meaning 
thousands of their employees avoided the loss of paychecks. We also 
helped a record number of customers refnance their mortgages or 
become homeowners for the frst time.  

We were also there for corporate and commercial clients when they 
needed us most and saw record volumes and market share gains 
throughout our Fixed Income and Capital Markets businesses. And we 
provided research, timely insights and other educational resources to 
help keep our clients’ wealth management plans on track. 

7 

 
 
 
 
 
 
 
 
 
  
 
  
 
 
 
 
 
 
  
 
 
 
 
 
77% 

By the end of 2020, more 
than 77% of all consumer 
transactions were 
completed digitally. 

New features added 
to the U.S. Bank 
Mobile App include: 

• Bank by voice

• Appointment setting

• More personalized insights

Innovative 

When the pandemic began, many 
of us changed how much we 
left the house. Fortunately, our 
investments in digital during the 
past few years put us in a strong 
position to help customers bank 
from home. Virtually overnight, 
customers shifted their behavior 
and took advantage of our digital 
tools at an expedited rate. These 
investments in our mobile app, 
digital capabilities and Agile 
development teams were critical 
to our COVID-19 response. 

By the end of 2020, more than 
77% of transactions and more 
than half of loan applications were 
completed digitally. In addition, 
our Paycheck Protection Program 
digital application was built 
from an existing all-digital small 
business lending platform. 

Our mobile app, which was 
ranked No. 1 in customer service 
features by Business Insider 
Intelligence, is more than just a 
transaction tool. By year-end, we 
provided more than 1.6 billion 
fnancial insights to U.S. Bank 
Mobile App users.  

For more complicated banking 
transactions and for customers 
who wanted assistance in 
accessing our digital tools, 
we created and launched Do It 
Together experiences, where 
a banker and customer can 
work together while not being 
physically in the same place. 

Although many activities moved 
digitally – including our virtual 
shareholder meeting and our 
summer internship program – 
banking remains an essential 
business that requires some 
in-person activity. We value 
these customer experiences, 
and we moved swiftly to make 
in-person banking safer by 
relying on drive-thru lanes for 
many transactions and by adding 
personal protection equipment 
to our facilities. We recognized 
the efforts of our front-line 
and offce critical employees 
and provided them with pay 
incentives during the year.  

8    U.S. Bancorp 2020 Annual Report  | 

usbank.com /AR20 

  
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
  
  
 
  
There for 
everyone 

“We do the right thing” leads our core values. 
The culture we built and nurture is the reason 
we were able to successfully navigate the events 
of 2020 and emerge even stronger. 

Our strength affords us the courage to be 
uncomfortable and examine areas where we 
can grow and implement meaningful change. 

U.S. Bank customer 
Houston White at work 
in his barbershop, HWMR. 

9 

  
  
 
 
  
 
 
 
 “ We have to create 

opportunities that 
bridge gaps, that 
generate economic 
prosperity, and that 
allow people to achieve 
their potential.” 

Diversity, equity 
and inclusion 

When George Floyd was killed 
in police custody last May, just 
four miles from our Minneapolis 
headquarters, it sparked 
worldwide civil unrest and a call 
for lasting change. The weeks 
and months that followed further 
inspired organizations and 
people to take a hard look at 
solving systemic economic 
and racial inequities. 

Our response was actionable 
and came directly from our CEO: 
“If we are truly going to draw 
strength from diversity, we have 
to do better. We have to create 
opportunities that bridge gaps, 
that generate economic 
prosperity, and that allow people 
to achieve their potential.” 

Long ago, we committed to 
making our company more 
diverse, equitable and inclusive. 
We’ve since taken a stand and 
expanded our efforts. 

A sample of our 2020 
action includes: 

• We continued to actively work
to expand supplier diversity,
recruitment and leadership
development programs and
were recognized on several
diversity lists for this work
including Top 50 Companies
for Diversity.

• We committed to doubling

Black suppliers and allocated
$100 million in annual capital
and $16 million in grants to
support Black-owned or -led
businesses, housing and
workforce advancement.

• Our chief diversity offcer
moved onto the managing
committee, joining our most
senior leaders reporting to
our CEO.

Pride and inclusion 

With more than 100 million 
transactions, our LGBTQ+ 
community-inspired debit card 
design is a symbol of pride 
and support for more than 
250,000 customers. 

The Contactless Symbol and Contactless 
Indicator are trademarks owned and used 
with the permission of EMVCo, LLC. 

10    U.S. Bancorp 2020 Annual Report  

|  usbank.com /AR20

 
 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
  
 
 
 
 
 
 
  
 
 
Inclusive banking 

Access to banking remains a key priority for us. Whether assisting people 
with visual impairments or fnding solutions for underserved groups, we’re 
making banking all inclusive. 

The U.S. Bank Smart Assistant – voice technology in the U.S. Bank Mobile 
App that creates an experience akin to an interaction with a banker – was 
created and shaped with the help of vision-impaired users. Great care was 
also taken to minimize cognitive burden by using common language. 
El Asistente Inteligente de U.S. Bank pronto estará disponible en español. 

As we make fnancial education more accessible, we also seek to better 
understand the relationships between money and specifc demographics. 
In our commissioned U.S. Bank Women and Wealth Insights Study, we 
learned more about how we can help women harness their power and 
infuence to close the gender wealth gap. A similar study about building 
Black wealth launched earlier this year and will help us gain more necessary 
knowledge to help close the racial wealth gap that exists in this country. 

TOP 50 

DiversityInc named 
us to their Top 50 
Companies for Diversity. 

U.S. Bank employee and 
accessibility consultant Christina 
Granquist, who is blind herself, 
helped design the new voice 
assistant in our mobile app. 

There for our customers 

After the civil unrest damaged 
a branch in Minneapolis over 
the summer, we set up the 
U.S. Bank Mobile Banking Unit 
to ensure customers 
had uninterrupted access 
to banking services. 

11 

 
 
 
 
 
 
 
 
 
 
 
 
  
 
$10.7B 

We’ve fnanced $10.7 
billion in solar projects 
through our Community 
Development Corporation. 

Sustainability practices 

We believe that being good stewards of the environment is integral 
to both the success of our business and our collective future. 

During the past decade, we worked diligently to reduce our operational 
greenhouse gas emissions through investments in advancing solar 
energy, partnerships with local utilities to purchase renewable energy, 
and improving the energy effciency of our buildings.  

A sample of our work in 2020 includes: 

We are proud to have reached our frst greenhouse gas emissions 
reduction target 10 years ahead of schedule.  

We were named to the CDP A List for tackling climate change. 
Only 5% of global companies assessed earned this grade. 

Through our Community Development Corporation, we’ve 
fnanced $10.7 billion in solar projects – that’s more than 
15% of all solar investment in the United States – since 2011. 

We’re encouraging shareholders to opt in to electronic 
delivery of the Annual Report and Proxy. 
Visit http://enroll.icsdelivery.com/usb to opt in. 

Learn more about 
our ESG commitment 

To learn more, please read 
our Environmental, Social 
and Governance (ESG) Report, 
where we connect long-term 
value creation to our 
company’s core values at 
usbank.com/ESG2020. 

12    U.S. Bancorp 2020 Annual Report  |  usbank.com /AR20

 
 
  
 
 
 
 
 
  
 
 
 
 
 
 
 
 
  
 
 
 
 
 
  
Future 
focused 

What will banking look like in 25, 10 or even two years? The only 
thing we know with certainty is that people and the movement 
of money will be involved. Beyond that, our goal is to be there for 
our customers. 

Investments and optimization 

To be there for our customers means imagining and creating the banking experiences they may not 
yet even know they want. As we think about the branch of the future – which we’re well on our way to 
achieving – we’re tailoring physical locations based on customer behavior. That means optimizing an 
in-person experience that is more about fnancial conversations and strategy than transactions. 

Whether a customer chooses to bank in person, digitally or a combination of both, we’re thoughtful in 
how best to create a personalized experience for our customers to bank where, when and how they want. 
We know this combination of our people and digital tools sets us apart and is a key to our future success. 

13 

 
  
 
 
 
 
 
 
 
 
“ Relationships will be 

the core to success, 
and the companies who 
thrive will be the ones 
– like us – that move
quickly, strategically
and responsibly
toward the future.”

Andy Cecere 

Chairman, President 
and Chief Executive Offcer 

Good neighbors – 
and good partners 

In a strategic alliance that 
extends our customer reach, 
we paired with State Farm to 
bring our deposit products 
and co-branded credit cards 
to their customers. 

Newer, better, faster 

We continued to grow our business by bringing to market technology 
and solutions to help our customers bank when, where and how they 
want and then adjust as their preferences change. 

• To grow our payments business
in Europe, we acquired digital
payment provider Opayo® .

• For our supply chain

customers, we launched
new tools including Quick
Pay and Cash Manager.

• Our business customers

now have clearer visibility into
how their complex treasury
implementations progress
with our award-winning
Onboarding Tracker.

• The U.S. Bank Instant Card™ 

provides a solution for
companies so employees
without a corporate credit card
can make business purchases.

• Businesses managing cash
fow beneft from the speed
and availability from our
Everyday Funding service.

• Customers started earning
credit card rewards on
emerging categories like food
delivery and streaming with our
new Altitude® Go card, and we
made it easier to apply for new
cards with Text-to-Apply.

• The U.S. Bank Global Currency
Management solution launched,
offering institutional investors a
highly automated and scalable
solution for optimizing
currency management.

• We built out our environmental,
social and governance (ESG)
capabilities for both issuer
and investor clients with a
full range of advisory and
fnancing options.

• Our new VantagePoint™ 

Accounts Receivable Matching
creates effciency for businesses
by automatically pairing an
incoming payment with an
existing invoice.

14   U.S. Bancorp 2020 Annual Report  |  usbank.com /AR20

 
 
 
 
 
  
 
  
  
 
 
 
 
  
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 
  
 
 
 
 
 
 
  
  
Early adoption 

We continue to adopt new technologies in banking. We invested in the new 
Akoya Data Access Network and became the frst bank to integrate with 

the company, giving our customers a more secure way to link their data  9X 

with their favorite third-party apps, as well as more control over their data. 

In 2020, customers 
engaged with us 
digitally nine times 
more than in person. 

Our 5-star app 

The U.S. Bank Mobile App has 
been rated 5 out of 5 stars by 
over one million users. 

We have a history of frsts in fnancial services. We were the frst to sign 
on with Zelle® and the frst to integrate with all three digital assistants as 
well as enable Apple Pay®, Google Pay™ and Samsung Pay®. We’re able to 
be frst because we know our success in the future all begins today. 

Reusability 

An emphasis on reusable technology is core to our strategy. When we 
create platforms and tools with reusability in mind, we’re able to provide 
a consistent experience for customers and exponentially save on time 
and money.  

The fruits of this forward thinking allow us to respond to a competitive 
marketplace quickly and lead in times of change – to get new features 
into customers’ hands faster. 

We have a team solely tasked to fnd ways to repurpose technology and 
they are already delivering impressive results: 

Cloud Apply 
As a bank, application forms are necessary. For consumers, 
they can be tedious. We overhauled our consumer checking 
application process to dramatically reduce the number of felds 
and make them simpler. This yielded a nearly 200% increase 
year-over-year in account openings, and we will be scaling this 
reusable technology across the organization. 

ReliaCard® App 
We launched a new prepaid mobile app by repurposing the 
U.S. Bank Mobile App components – saving both cost and 
valuable time to deliver a powerful tool that more than a dozen 
states use to disburse unemployment assistance funds. 

Pivot™ App 
We launched our new Pivot App which provides comprehensive 
data, fles and reports for Investment Services clients on the 
go – built in-house and released in just three months by re-using 
the U.S. Bank Mobile App platform. 

Online banking 
We released our reimagined online banking experience, 
which takes the best of the mobile app and brings it to the 
web interface. 

Zelle is a registered trademark of Early Warning Services, LLC. Apple, Siri and Apple Pay are registered trademarks of Apple Inc. Google, 
Google Pay and Google Home are trademarks of Google LLC. Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd. 

15 

 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
Environmental, social, governance 

This year we are pleased to release our frst annual Environmental, Social and 
Governance (ESG) Report. Throughout the report, we connect long-term value creation 
to our company’s core values as we address the business risks and opportunities 
presented by key environmental, social and governance issues. The report focuses 
on fve ESG topics: 

Ethics and business conduct 
Every business decision we make begins and ends with our commitment to ethics, to doing the 
right thing. Ethical behavior is at the core of our culture. We know we need to work at it daily, in both big and 
small ways. At a time when our industry is experiencing rapid change and managing unprecedented challenges, 
our commitment to ethics is a powerful constant in our culture and is continually reinforced from the very top 
of our company. 

Data protection and privacy 
By appropriately safeguarding data, we head off threats to information security and respect our 
customers’ privacy rights. We are committed to protecting the confdentiality, integrity, availability and privacy 
of customer data. Through clear and easily accessible policies, we tell our customers and online visitors why 
we collect information from them, how we will use it, and with whom we will share it. We also provide ongoing 
education and training to our employees and partners to ensure there are clear expectations on implementing 
and maintaining security and privacy technology and processes that protect our customers. 

Workforce of the future 
We can’t meet the needs of our customers unless we frst meet the needs of our employees and 
provide them with the tools, resources and support they need to do their best work. A diverse, 
equitable and inclusive workplace that effectively builds talent is essential to our long-term success. 
With nearly 70,000 employees in the United States and abroad, we recognize that talent is our greatest asset 
and the key to our future success. We are constantly investing to develop a diverse, skilled and engaged 
workforce that will support our growth. 

Financial well-being and inclusion 
We seek to strengthen our communities by improving the fnancial well-being of our customers and 
expanding access to the fnancial services that power potential. Improving the fnancial well-being of our 
customers, communities and employees is core to the work we do and an investment in our collective future. 
Through programs and products that expand access to fnancial education and services, we help build a path 
toward increased fnancial security for our customers and communities. 

Climate change impact 
We are working to stay ahead of the risks climate change poses to our business through sound strategy 
and risk management, while we also help our customers seize the opportunities of a green economy. 
We have always believed that running our business in an environmentally sustainable manner is an important 
component of corporate responsibility. As society’s understanding of the wide-ranging impacts of climate change 
has evolved, however, so too has our understanding of the effects a changing climate can have on our business. 
We have taken steps to enhance how we assess the fnancial and reputational risks climate change poses to our 
company, and we have also begun to focus more on opportunities presented by a changing economy. 

16   U.S. Bancorp 2020 Annual Report 

Read the full report at: usbank.com/ESG2020 

 
  
 
 
 
 
 
 
 
 
  
 
    
 
 
 
  
 
  
 
 
 
  
  
 
 
    
 
 
   
Community investments 

At U.S. Bank, we proudly invest in our community. Our 2020 investments include: 

275,000 

fnancial education 
modules 

$1.9B 

in Small Business 
Administration loans 

$6.2B 

loaned and invested to 
revitalize communities 
(including PPP loans) 

$67M 

in corporate 
contributions and 
foundation giving 

$30M 

to support 
COVID-19 relief and 
recovery efforts 

80% 

approximate number of 
PPP loans to businesses 
with <10 employees 

$39.7B 

$50M 

$116M 

invested in 
environmentally benefcial 
business since 2008 

in capital to CDFIs 
for Small Business 
Administration PPP funding 

in annual, incremental 
investments to address racial 
and economic inequities 

$171M

in American 
Dream Home loans 

$12M 

donated through our 
employee giving campaign 

$560M+

in diverse 
supplier spending 

Learn more at: usbank.com/CIR2020 

17 

 
  
 
 
 
 
  
 
  
 
 
 
 
 
 
 
  
Managing Committee 

Andrew Cecere 
Chairman, President and 
Chief Executive Offcer 

Elcio R.T. Barcelos 
Senior Executive Vice 
President and Chief Human 
Resources Offcer 

James L. Chosy 
Senior Executive 
Vice President and 
General Counsel 

Gregory G. Cunningham 
Senior Executive 
Vice President and 
Chief Diversity Offcer 

Terrance R. Dolan 
Vice Chair and 
Chief Financial Offcer 

Gunjan Kedia 
Vice Chair, Wealth 
Management and 
Investment Services 

James B. Kelligrew 
Vice Chair, Corporate & 
Commercial Banking 

Shailesh M. Kotwal 
Vice Chair, 
Payment Services 

Katherine B. Quinn 
Vice Chair and Chief 
Administrative Offcer 

Jodi L. Richard 
Vice Chair and 
Chief Risk Offcer 

Mark G. Runkel 
Senior Executive Vice 
President and Chief 
Credit Offcer 

Dominic V. Venturo 
Senior Executive 
Vice President and 
Chief Digital Offcer 

Jeffry H. von Gillern 
Vice Chair, Technology 
and Operations Services 

Timothy A. Welsh 
Vice Chair, Consumer 
and Business Banking 

18   U.S. Bancorp 2020 Annual Report  |  usbank.com /AR20

 
  
  
 
  
 
  
  
  
 
  
 
  
  
  
 
  
 
  
  
  
Board of Directors 

Andrew Cecere 
Chairman, President 
and Chief Executive Offcer 

Warner L. Baxter 
Chairman, President and 
Chief Executive Offcer, 
Ameren Corporation 

Dorothy J. Bridges 
Former Senior Vice President, 
Federal Reserve Bank 
of Minneapolis 

Elizabeth L. Buse 
Former Chief Executive 
Offcer, Monitise PLC 

Marc N. Casper 
Chairman, President and 
Chief Executive Offcer, 
Thermo Fisher Scientifc Inc. 

Kimberly N. Ellison-Taylor 
Executive Director of Finance 
Thought Leadership, 
Oracle Corporation 

Kimberly J. Harris 
Retired President and Chief 
Executive Offcer, 
Puget Energy, Inc. 

Roland A. Hernandez 
Founding Principal and 
Chief Executive Offcer, 
Hernandez Media Ventures 

Olivia F. Kirtley 
Business Consultant 
(Lead Director) 

Karen S. Lynch 
President and Chief 
Executive Offcer, 
CVS Health Corporation 

Richard P. McKenney 
President and Chief Executive 
Offcer, Unum Group 

Yusuf Mehdi 
Corporate Vice President, 
Microsoft Corporation 

John P. Wiehoff 
Retired Chairman and 
Chief Executive Offcer, 
C.H. Robinson Worldwide, Inc.

Scott W. Wine 
Chief Executive Offcer, 
CNH Industrial N.V. 

19 

  
 
 
  
  
 
 
  
  
  
 
 
  
 
 
 
 
  
 
 
  
 
 
 
 
About us 

U.S. Bancorp, with nearly 70,000 employees and $554 billion in assets as of 
December 31, 2020, is the parent company of U.S. Bank National Association, 
the ffth-largest commercial bank in the United States. 

Founded in 1863, U.S. Bank is committed to serving 
its millions of retail, business, wealth management, 
payment, commercial, corporate, and investment 
customers across the country and around the world 
as a trusted and responsible fnancial partner. 

This commitment continues to earn us a spot on the 
Ethisphere Institute’s World’s Most Ethical Companies 
list and puts U.S. Bank in the top 5% of global 
companies assessed on the CDP A List for climate 
change action. Visit usbank.com to learn more. 

Revenue mix by business line 
2020 taxable-equivalent basis. Business line revenue percentages exclude Treasury and Corporate Support. 

•• Consumer and

Business Banking:
Branches; 24-hour customer centers;
mobile banking; online banking;
mortgages; consumer lending; ATM
and debit processing; workplace
banking; student banking

•• Payment Services:

Credit, debit, prepaid, virtual,
corporate, purchasing and feet
cards; global payment processing;
freight payment services; real time
payments; eCommerce

•• Corporate &

Commercial Banking:
Lending; asset based fnancing;
equipment fnance and small-ticket
leasing; correspondent banking;
depository services; capital markets;
international trade

•• Wealth Management

and Investment Services:
Wealth planning, investments, trust
services; private banking; specialty
asset management; global custody
solutions; global fund services; corporate
and institutional trust services

Our strategic pillars  Our strategy is how we will grow; it comes to life by activating our pillars.

Being the Most 
Trusted Choice 

Driving One 
U.S. Bank 

Striving for 
Simplicity 

Creating the 
Future Now 

20   U.S. Bancorp 2020 Annual Report 

usbank.com 

 
 
 
 
  
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
The following pages discuss in detail the fnancial results we achieved in 2020 — 
results that refect how we are creating the future now. 

The following information appears in 
accordance with the Private Securities 
Litigation Reform Act of 1995: 

This report contains forward-looking statements about 
U.S. Bancorp. Statements that are not historical or 
current facts, including statements about beliefs and 
expectations, are forward-looking statements and are 
based on the information available to, and assumptions 
and estimates made by, management as of the date 
hereof. These forward-looking statements cover, among 
other things, anticipated future revenue and expenses 
and the future plans and prospects of U.S. Bancorp. 
Forward-looking statements involve inherent risks and 
uncertainties, and important factors could cause actual 
results to differ materially from those anticipated. The 
COVID-19 pandemic is adversely affecting U.S. Bancorp, 
its customers, counterparties, employees, and third-party 
service providers, and the ultimate extent of the impacts 
on its business, fnancial position, results of operations, 
liquidity, and prospects is uncertain. Continued 
deterioration in general business and economic conditions 
or turbulence in domestic or global fnancial markets 
could adversely affect U.S. Bancorp’s revenues and the 
values of its assets and liabilities, reduce the availability of 
funding to certain fnancial institutions, lead to a tightening 
of credit, and increase stock price volatility. In addition, 
changes to statutes, regulations, or regulatory policies 
or practices could affect U.S. Bancorp in substantial 
and unpredictable ways. U.S. Bancorp’s results could 
also be adversely affected by changes in interest rates; 
further increases in unemployment rates; deterioration in 
the credit quality of its loan portfolios or in the value of 
the collateral securing those loans; deterioration in the 
value of its investment securities; legal and regulatory 
developments; litigation; increased competition from both 
banks and non-banks; civil unrest; changes in customer 
behavior and preferences; breaches in data security; 
failures to safeguard personal information; effects of 
mergers and acquisitions and related integration; effects 
of critical accounting policies and judgments; and 
management’s ability to effectively manage credit risk, 
market risk, operational risk, compliance risk, strategic 
risk, interest rate risk, liquidity risk and reputation risk. 

Additional factors could cause actual results to differ 
from expectations, including the risks discussed in 
the “Corporate Risk Profle” section on pages 36 to 58 
and “Risk Factors” section on pages 146 to 158 of this 
report. In addition, factors other than these risks also 
could adversely affect U.S. Bancorp’s results, and the 
reader should not consider these risks to be a complete 
set of all potential risks or uncertainties. Forward-
looking statements speak only as of the date hereof, 
and U.S. Bancorp undertakes no obligation to update 
them in light of new information or future events. 

22  Management’s Discussion and Analysis 

22  Overview 

24  Statement of Income Analysis 

28  Balance Sheet Analysis 

36  Corporate Risk Profle 

36  Overview 

37  Credit Risk Management 

50  Residual Value Risk Management 

50  Operational Risk Management 

51  Compliance Risk Management 

51  Interest Rate Risk Management 

53  Market Risk Management 

54  Liquidity Risk Management 

57  Capital Management 

58  Fourth Quarter Summary 

60  Line of Business Financial Review 

64  Non-GAAP Financial Measures 

66  Accounting Changes 

66  Critical Accounting Policies 

68  Controls and Procedures 

69  Reports of Management and 
Independent Accountants 

73  Consolidated Financial Statements and Notes 

140  Five-Year Consolidated Financial Statements 

142  Quarterly Consolidated Financial Data 

143  Supplemental Financial Data 

146  Company Information 

159  Managing Committee 

161  Directors 

21 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Management’s Discussion and Analysis 

Overview 
In 2020, U.S. Bancorp and its subsidiaries (the “Company”) 
continued to demonstrate its financial strength despite significant 
weakness in the domestic and global economies. The COVID-19 
pandemic and the mitigation efforts put in place by companies, 
consumers and governmental authorities to contain it created the 
most severe negative impact to the domestic and global 
economies since the Great Depression. These adverse economic 
conditions moderated during the second half of 2020 as the 
economies began to recover and unemployment began to 
decline. Despite a challenging economic environment, the 
Company’s diversified business mix generated healthy fee 
revenue growth, capital and liquidity are in a strong position, and 
the Company demonstrated strong discipline over its expense 
growth while continuing to invest in digital capabilities and key 
business initiatives to drive growth and improve efficiencies in the 
future. 

As a result of the economic challenges, the Company earned 
$5.0 billion in 2020, a decrease of $2.0 billion (28.3 percent) from 
2019, reflecting an increase in the provision for credit losses, 
lower net interest income and higher noninterest expense, 
partially offset by noninterest income growth. The increase in the 
provision for credit losses was driven by unfavorable economic 
conditions caused by the impact of COVID-19 on the domestic 
and global economies. Net interest income decreased as a result 
of lower interest rates, partially offset by changes in deposit and 
funding mix, loan growth and higher loan fees. Noninterest 
income increased due to significant growth in mortgage banking 
revenue due to refinancing activities and strong growth in 
commercial products revenue, partially offset by declines in 
payment services revenue and deposit service charges due to 
lower consumer and business spending. Noninterest expense 
increased reflecting costs incurred related to the COVID-19 
environment, an increase in revenue-related production expenses 
and higher costs related to developing digital capabilities and 
related business investment. 

In 2020, the Company grew its loan portfolio and increased 
deposits significantly. Average loan balances in 2020 increased 
$16.6 billion (5.7 percent) over 2019 primarily due to higher 
commercial loans, reflecting customer utilization of bank credit 
facilities to support their liquidity requirements, loans made under 

the Small Business Administration’s (“SBA”) Paycheck Protection 
Program, growth in residential mortgages given the lower interest 
rate environment, and higher commercial real estate loans. These 
increases were partially offset by lower credit card loans driven by 
a decline in consumer spending during the year, and lower other 
retail loans. Average deposit balances in 2020 increased 
$51.8 billion (14.9 percent) over 2019 primarily due to higher total 
savings and noninterest-bearing deposit balances, partially offset 
by lower time deposit balances. The growth in average total 
savings and noninterest-bearing deposits was primarily a result of 
actions taken by the federal government to increase liquidity in 
the financial system, customers maintaining balance sheet 
liquidity by utilizing existing credit facilities and government 
stimulus programs. 

The Company’s common equity tier 1 capital to risk-weighted 

assets ratio, using the Basel III standardized approach was 
9.7 percent at December 31, 2020. Refer to Table 23 for a 
summary of the statutory capital ratios in effect for the Company 
at December 31, 2020 and 2019. Further, credit rating 
organizations rate the Company’s debt among the highest of any 
bank in the world. This comparative financial strength provides 
the Company with favorable funding costs, strong liquidity and 
the ability to attract new customers. 

The Company’s financial strength, business model, credit 
culture and focus on efficiency have enabled it to deliver solid 
financial performance during the challenging economic 
environment of 2020. Given the current economic environment, 
the Company will continue to focus on managing credit losses 
and operating costs, while also utilizing its financial strength to 
grow market share. The Company believes it is well positioned for 
long-term growth in earnings per common share and industry-
leading returns on assets and common equity. The Company 
remains committed to delivering best-in-class products and 
services and in 2021 will continue to invest in its digital 
capabilities, technology and people to drive revenue growth and 
efficiency improvement. 

22 

TABLE 1  Selected Financial Data 
Year Ended December 31 
(Dollars and Shares in Millions, Except Per Share Data) 
Condensed Income Statement 
Net interest income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Taxable-equivalent adjustment(a) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net interest income (taxable-equivalent basis)(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noninterest income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total net revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noninterest expense  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Provision for credit losses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Income before taxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Income taxes and taxable-equivalent adjustment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net (income) loss attributable to noncontrolling interests  . . . . . . . . . . . . . . . . . . . . 
Net income attributable to U.S. Bancorp  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net income applicable to U.S. Bancorp common shareholders  . . . . . . . . . . . . . . . 

Per Common Share 
Earnings per share  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Diluted earnings per share  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Dividends declared per share  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Book value per share(c)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Market value per share  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Average common shares outstanding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Average diluted common shares outstanding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Financial Ratios 
Return on average assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Return on average common equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net interest margin (taxable-equivalent basis)(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Efficiency ratio(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net charge-offs as a percent of average loans outstanding  . . . . . . . . . . . . . . . . . . . . 
Average Balances 
Loans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Loans held for sale  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Investment securities(d)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Earning assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noninterest-bearing deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Short-term borrowings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Long-term debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total U.S. Bancorp shareholders’ equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Period End Balances 
Loans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Investment securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Long-term debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total U.S. Bancorp shareholders’ equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Asset Quality 
Nonperforming assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Allowance for credit losses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Allowance for credit losses as a percentage of period-end loans  . . . . . . . . . . . . . . . . 
Capital Ratios 
Common equity tier 1 capital  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Tier 1 capital  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total risk-based capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Leverage  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total leverage exposure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Tangible common equity to tangible assets(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Tangible common equity to risk-weighted assets(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Common equity tier 1 capital to risk-weighted assets, reflecting the full 
implementation of the current expected credit losses methodology(b) 

. . . . . . . . . . 

2020 

2019 

2018 

2017 

2016 

$  12,825 
99 
12,924 
10,401 
23,325 
13,369 
3,806 
6,150 
1,165 
4,985 
(26)

$  4,959 
$  4,621 

$ 

3.06 
3.06 
1.68 
31.26 
46.59 
1,509 
1,510 

$  13,052 
103 
13,155 
9,831 
22,986 
12,785 
1,504 
8,697 
1,751 
6,946 
(32)

$  6,914 
$  6,583 

$ 

4.16 
4.16 
1.58 
29.90 
59.29 
1,581 
1,583 

$  12,919 
116 
13,035 
9,602 
22,637 
12,464 
1,379 
8,794 
1,670 
7,124 
(28)

$  7,096 
$  6,784 

$ 

4.15 
4.14 
1.34 
28.01 
45.70 
1,634 
1,638 

$  12,380 
205 
12,585 
9,317 
21,902 
12,790 
1,390 
7,722 
1,469 
6,253 
(35)

$  6,218 
$  5,913 

$ 

3.53 
3.51 
1.16 
26.34 
53.58 
1,677 
1,683 

$  11,666 
203 
11,869 
9,290 
21,159 
11,527 
1,324 
8,308 
2,364 
5,944 
(56) 
$  5,888 
$  5,589 

$ 

3.25 
3.24 
1.07 
24.63 
51.37 
1,718 
1,724 

.93% 
10.0 
2.68 
57.8 
.58 

1.45% 
14.1 
3.06 
55.8 
.50 

1.55% 
15.4 
3.14 
55.1 
.48 

1.39% 
13.8 
3.10 
58.5 
.48 

1.36% 
13.4 
3.04 
54.5 
.47 

$307,269 
6,985 
125,954 
481,402 
531,207 
98,539 
398,615 
19,182 
44,040 
52,246 

$297,707 
136,840 
553,905 
429,770 
41,297 
53,095 

$290,686 
3,769 
117,150 
430,537 
475,653 
73,863 
346,812 
18,137 
41,572 
52,623 

$296,102 
122,613 
495,426 
361,916 
40,167 
51,853 

$280,701 
3,230 
113,940 
415,067 
457,014 
78,196 
333,462 
21,790 
37,450 
49,763 

$286,810 
112,165 
467,374 
345,475 
41,340 
51,029 

$276,537 
3,574 
111,820 
406,421 
448,582 
81,933 
333,514 
15,022 
35,601 
48,466 

$280,432 
112,499 
462,040 
347,215 
32,259 
49,040 

$267,811 
4,181 
107,922 
389,877 
433,313 
81,176 
312,810 
19,906 
36,220 
47,339 

$273,207 
109,275 
445,964 
334,590 
33,323 
47,298 

$  1,298 
8,010 
2.69% 

$ 

829 
4,491 
1.52% 

$ 

989 
4,441 
1.55% 

$  1,200 
4,417 
1.58% 

$  1,603 
4,357 
1.59% 

9.7% 
11.3 
13.4 
8.3 
7.3 
6.9 
9.5 

9.3 

9.1% 
10.7 
12.7 
8.8 
7.0 
7.5 
9.3 

9.1% 
10.7 
12.6 
9.0 
7.2 
7.8 
9.4 

9.3% 
10.8 
12.9 
8.9 

7.6 
9.4 

9.4% 
11.0 
13.2 
9.0 

7.5 
9.2 

(a)  Based on federal income tax rates of 21 percent for 2020, 2019 and 2018 and 35 percent for 2017 and 2016, for those assets and liabilities whose income or expense is not included for 

federal income tax purposes. 

(b) See Non-GAAP Financial Measures beginning on page 64.
(c) Calculated as U.S. Bancorp common shareholders’ equity divided by common shares outstanding at end of the period. 
(d)  Excludes unrealized gains and losses on available-for-sale investment securities and any premiums or discounts recorded related to the transfer of investment securities at fair value from

available-for-sale to held-to-maturity.

23 

Earnings Summary The Company reported net income 
attributable to U.S. Bancorp of $5.0 billion in 2020, or $3.06 per 
diluted common share, compared with $6.9 billion, or $4.16 per 
diluted common share, in 2019. Return on average assets and 
return on average common equity were 0.93 percent and 
10.0 percent, respectively, in 2020, compared with 1.45 percent 
and 14.1 percent, respectively, in 2019. During a challenging 
period adversely impacted by the COVID-19 pandemic, the 
Company’s diversified business generated growth in net revenue 
and supported a provision for credit losses of $3.8 billion resulting 
in a $2.0 billion increase in the allowance for credit losses in 
2020. 

Total net revenue for 2020 was $339 million (1.5 percent) 
higher than 2019, reflecting a 5.8 percent increase in noninterest 
income, partially offset by a 1.7 percent decrease in net interest 
income (1.8 percent on a taxable-equivalent basis). The decrease 
in net interest income from the prior year was primarily due to the 
impact of lower rates, partially offset by changes in deposit and 
funding mix, loan growth and higher loan fees. The increase in 
noninterest income was driven by significant growth in mortgage 
banking revenue and commercial products revenue, as well as 
increases in trust and investment management fees and gains on 
the sale of investment securities. Growth in these fee categories 
was partially offset by a decline in payment services revenue and 
deposit service charges related to lower consumer and business 
spending. Additionally, other noninterest income declined from 
the prior year due to lower equity investment income and certain 
asset impairments, partially offset by gains on sale of certain 
businesses in 2020. 

Noninterest expense in 2020 was $584 million (4.6 percent) 
higher than 2019, reflecting costs related to COVID-19 and an 
increase in revenue-related production expenses in 2020. 
Additionally, noninterest expense reflected an increase in 
personnel costs and technology and communications expense 
related to developing digital capabilities and related business 
investment, as well as an increase in other noninterest expense, 
partially offset by lower marketing and business development 
expense. 

Results for 2019 Compared With 2018 For discussion related 
to changes in financial condition and results of operations for 
2019 compared with 2018, refer to “Management’s Discussion 
and Analysis” in the Company’s Annual Report on Form 10-K for 
the year ended December 31, 2019, which was filed with the 
Securities and Exchange Commission on February 20, 2020. 

Statement of Income Analysis 
Net Interest Income Net interest income, on a taxable-
equivalent basis, was $12.9 billion in 2020, compared with 
$13.2 billion in 2019. The $231 million (1.8 percent) decrease in 
net interest income, on a taxable-equivalent basis, in 2020 
compared with 2019, was principally driven by the impact of 
lower interest rates from the prior year, partially offset by changes 
in deposit and funding mix, loan growth and higher loan fees. 
Average earning assets were $50.9 billion (11.8 percent) higher in 
2020, compared with 2019, reflecting increases in loans, 
investment securities and other earning assets primarily 
representing cash balances. The net interest margin, on a 
taxable-equivalent basis, in 2020 was 2.68 percent, compared 
with 3.06 percent in 2019. The decrease in the net interest 
margin in 2020, compared with 2019, was primarily due to the 
impact of lower interest rates, changes in the yield curve, a 
decision to maintain higher cash balances for liquidity, and higher 
premium amortization within the investment portfolio, partially 
offset by the net benefit of changes in loan mix and deposit and 
funding mix. Refer to the “Interest Rate Risk Management” 
section for further information on the sensitivity of the Company’s 
net interest income to changes in interest rates. 

Average total loans were $307.3 billion in 2020, compared 

with $290.7 billion in 2019. The $16.6 billion (5.7 percent) 
increase was primarily due to higher commercial loans, residential 
mortgages and commercial real estate loans, partially offset by 
decreases in credit card loans and other retail loans. Average 
commercial loans increased $10.8 billion (10.4 percent), reflecting 
the utilization of bank credit facilities by customers to support 
liquidity requirements as well as the impact of loans made under 
the SBA’s Paycheck Protection Program. Average residential 
mortgages increased $5.9 billion (8.7 percent) due to higher 
mortgage loan production given the lower interest rate 
environment, and higher Government National Mortgage 
Association (“GNMA”) buybacks. Average commercial real estate 
loans increased $1.2 billion (3.0 percent) in 2020, compared with 
2019, primarily the result of higher commercial mortgage new 
business in the first half of 2020, along with slower paydowns of 
balances by customers in the second half of the year. Average 
credit card balances decreased $977 million (4.2 percent), 
reflecting the net impact of lower consumer spending during 
2020, partially offset by the acquisition of a credit card portfolio in 
2020. The $291 million (0.5 percent) decrease in average other 
retail loans was primarily due to lower home equity loans, 
revolving credit balances, auto loans and retail leasing loans, 
partially offset by an increase in installment loans. 

24 

TABLE 2  Analysis of Net Interest Income(a) 

Year Ended December 31 (Dollars in Millions) 

Components of Net Interest Income 

2020 

2019 

2018 

2020 
v 2019 

2019 
v 2018 

Income on earning assets (taxable-equivalent basis) . . . . . . . . . . . . .  $  14,942 
2,018 
Expense on interest-bearing liabilities (taxable-equivalent basis)  . . . 

Net interest income (taxable-equivalent basis)(b)  . . . . . . . . . . . . . . . . . .  $  12,924 

Net interest income, as reported  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  12,825 
Average Yields and Rates Paid 

$  17,607 
4,452 

$  13,155 

$  13,052 

$  16,298 
3,263 

$  13,035 

$  12,919 

$ (2,665) 
(2,434) 

$ 

$ 

(231) 

(227) 

$  1,309 
1,189 

$ 

$ 

120 

133 

Earning assets yield (taxable-equivalent basis)  . . . . . . . . . . . . . . . . . 
Rate paid on interest-bearing liabilities (taxable-equivalent basis) . . . 

Gross interest margin (taxable-equivalent basis)  . . . . . . . . . . . . . . . . . . 

Net interest margin (taxable-equivalent basis)  . . . . . . . . . . . . . . . . . . . . 
Average Balances 

3.10% 
.56 

2.54% 

2.68% 

4.09% 
1.34 

2.75% 

3.06% 

3.93% 
1.04 

2.89% 

3.14% 

(.99)% 
(.78) 

(.21)% 

(.38)% 

.16% 
.30 

(.14)% 

(.08)% 

Investment securities(c)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $125,954 
307,269 
Loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
481,402 
Earning assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
98,539 
Noninterest-bearing deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
300,076 
Interest-bearing deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
398,615 
Total deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
363,298 
Interest-bearing liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$117,150 
290,686 
430,537 
73,863 
272,949 
346,812 
332,658 

$113,940 
280,701 
415,067 
78,196 
255,266 
333,462 
314,506 

$  8,804 
16,583 
50,865 
24,676 
27,127 
51,803 
30,640 

$  3,210 
9,985 
15,470 
(4,333) 
17,683 
13,350 
18,152 

(a)  Interest and rates are presented on a fully taxable-equivalent basis based on a federal income tax rate of 21 percent. 
(b)  See Non-GAAP Financial Measures beginning on page 64. 
(c)  Excludes unrealized gains and losses on available-for-sale investment securities and any premiums or discounts recorded related to the transfer of investment securities at fair value from 

available-for-sale to held-to-maturity. 

Average investment securities in 2020 were $8.8 billion (7.5 

percent) higher than in 2019, primarily due to purchases of 
mortgage-backed securities, net of prepayments and maturities. 
Average total deposits for 2020 were $51.8 billion (14.9 
percent) higher than 2019. Average total savings deposits for 
2020 were $33.7 billion (14.7 percent) higher than 2019, driven 
by increases in Consumer and Business Banking, Corporate and 
Commercial Banking, and Wealth Management and Investment 
Services balances. Average noninterest-bearing deposits were 
$24.7 billion (33.4 percent) higher in 2020, compared with 2019, 
reflecting increases across all business lines. The growth in 
average total savings and noninterest-bearing deposits was 

primarily a result of the actions by the federal government to 
increase liquidity in the financial system, customers maintaining 
balance sheet liquidity by utilizing existing credit facilities and 
government stimulus programs. The increase in average 
noninterest-bearing deposits in Payment Services was driven by 
state unemployment distributions on prepaid debit cards. 
Average time deposits for 2020 were $6.5 billion (14.7 percent) 
lower than 2019, primarily driven by decreases in those deposits 
managed as an alternative to other funding sources, based 
largely on relative pricing and liquidity characteristics, partially 
offset by increases in Consumer and Business Banking balances 
reflecting the acquisition of deposit balances from State Farm 
Bank in the fourth quarter of 2020. 

25 

TABLE 3  Net Interest Income — Changes Due to Rate and Volume(a) 

Year Ended December 31 (Dollars in Millions) 

Volume 

Yield/Rate 

Total 

Volume 

Yield/Rate 

Total 

2020 v 2019 

2019 v 2018 

Increase (decrease) in 

Interest Income 

Investment securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Loans held for sale  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Loans 

Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial real estate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Covered loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other earning assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

442 
57 
231 
(112) 
(14) 
—

604 
401 

Total earning assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

1,365 

Interest Expense 

Interest-bearing deposits 

Interest checking  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Money market savings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Savings accounts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Time deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total interest-bearing deposits  . . . . . . . . . . . . . . . . . . . . . 
Short-term borrowings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Long-term debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total interest-bearing liabilities  . . . . . . . . . . . . . . . . . . . . . . 

36 
237 
14 
(130) 

157 
21 
73 

251 

$  222 
138 

$ 

(684) 
(84) 

$ 

(462) 
54 

$  75 
28 

$ 201 
(31) 

$  276 
(3) 

(1,479) 
(519) 
(209) 
(176) 
(316) 
— 

(2,699) 
(563) 

(4,030) 

(198) 
(1,346) 
(79) 
(439) 

(2,062) 
(247) 
(376) 

(2,685) 

(1,037) 
(462) 
22 
(288) 
(330) 
— 

(2,095) 
(162) 

(2,665) 

(162) 
(1,109) 
(65) 
(569) 

(1,905) 
(226) 
(303) 

(2,434) 

167 
(28) 
224 
192 
40 
(134) 

461 
27 

591 

5 
86 
2 
87 

180 
(65) 
111 

226 

267 
66 
54 
(57) 
176 
— 

506 
42

718 

72 
473 
53 
208 

806 
48 
109 

963 

434 
38 
278 
135 
216 
(134) 

967 
69 

1,309 

77 
559 
55 
295 

986 
(17) 
220 

1,189 

$  120 

Increase (decrease) in net interest income  . . . . . . . . . . . . . . . . 

$1,114 

$(1,345) 

$ 

(231) 

$ 365 

$(245) 

(a)  This table shows the components of the change in net interest income by volume and rate on a taxable-equivalent basis based on a federal income tax rate of 21 percent. This table does not 
take into account the level of noninterest-bearing funding, nor does it fully reflect changes in the mix of assets and liabilities. The change in interest not solely due to changes in volume or rates 
has been allocated on a pro-rata basis to volume and yield/rate. 

Provision for Credit Losses The provision for credit losses 
reflects changes in economic conditions and the size and credit 
quality of the entire portfolio of loans. The Company maintains an 
allowance for credit losses considered appropriate by 
management for expected losses, based on factors discussed in 
the “Analysis and Determination of Allowance for Credit Losses” 
section. 

In 2020, the provision for credit losses was $3.8 billion, 
compared with $1.5 billion in 2019. In March 2020, economic 
conditions began to deteriorate, and continued to worsen in the 
second quarter of 2020, due to the impact of the COVID-19 
pandemic. Economic conditions moderated during the second 
half of 2020 as economic projections for both the gross domestic 
product and unemployment levels improved throughout the third 
and fourth quarters. The Company recognized an increase of 
$1.9 billion in the allowance for credit losses during 2020 due to 
deteriorating credit quality and expected ongoing effects of these 
adverse economic conditions. In addition, the Company 

recognized an increase of $120 million in the allowance for credit 
losses during 2020, reflecting the expected losses within the 
acquired State Farm Bank credit card portfolio. Net charge-offs 
increased $332 million (22.8 percent) in 2020, compared with 
2019, reflecting higher commercial and commercial real estate 
loan net charge-offs, partially offset by a decrease in credit card 
loan net charge-offs. Nonperforming assets increased 
$469 million (56.6 percent) from December 31, 2019 to 
December 31, 2020, primarily driven by increases in 
nonperforming commercial and commercial real estate loans. 

Refer to “Corporate Risk Profile” for further information on the 
provision for credit losses, net charge-offs, nonperforming assets 
and other factors considered by the Company in assessing the 
credit quality of the loan portfolio and establishing the allowance 
for credit losses. 

26 

TABLE 4  Noninterest Income 

Year Ended December 31 (Dollars in Millions) 

2020 

2019 

2018 

2020 
v 2019 

2019 
v 2018 

Credit and debit card revenue  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Corporate payment products revenue  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Merchant processing services  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Trust and investment management fees  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Deposit service charges  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Treasury management fees  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial products revenue  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Mortgage banking revenue  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Investment products fees  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Securities gains (losses), net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total noninterest income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  1,338 
497 
1,261 
1,736 
677 
568 
1,143 
2,064 
192 
177 
748 

$10,401 

$1,413 
664 
1,601 
1,673 
909 
578 
934 
874 
186 
73 
926 

$9,831 

$1,401 
644 
1,531 
1,619 
1,070 
594 
895 
720 
188 
30 
910 

$9,602 

(5.3)% 
(25.2) 
(21.2) 
3.8 
(25.5) 
(1.7) 
22.4 
* 
3.2 
*
(19.2) 

.9% 
3.1 
4.6 
3.3 
(15.0) 
(2.7) 
4.4 
21.4 
(1.1) 
* 
1.8 

5.8% 

2.4% 

*  Not meaningful. 

Noninterest Income Noninterest income in 2020 was 
$10.4 billion, compared with $9.8 billion in 2019. The $570 million 
(5.8 percent) increase in 2020 over 2019 reflected growth in 
mortgage banking revenue, commercial products revenue, and 
trust and investment management fees, as well as higher gains on 
sales of investment securities, partially offset by lower payment 
services revenue, deposit service charges and other noninterest 
income. Mortgage banking revenue increased $1.2 billion in 2020, 
compared with 2019, due to higher mortgage loan production 
driven by refinancing activities and stronger gain on sale margins, 
partially offset by declines in mortgage servicing rights (“MSRs”) 
valuations, net of hedging activities. Commercial products revenue 
increased 22.4 percent in 2020, compared with 2019, primarily 
due to higher corporate bond issuance fees and trading revenue. 
Trust and investment management fees increased 3.8 percent due 
to business growth and favorable market conditions. Payment 
services revenue decreased in 2020, compared with 2019, due to 
a 5.3 percent decrease in credit and debit card revenue, a 
25.2 percent decrease in corporate payment products revenue 

TABLE 5  Noninterest Expense 

Year Ended December 31 (Dollars in Millions) 

and a 21.2 percent decrease in merchant processing services 
revenue, all driven by lower sales volume due to the worldwide 
impact of the COVID-19 pandemic on consumer and business 
spending. The decrease in credit and debit card revenue was 
partially offset by the impact of higher prepaid card fees related to 
government stimulus programs adopted in 2020. Deposit service 
charges decreased 25.5 percent primarily due to lower consumer 
spending activities. Other noninterest income decreased 
19.2 percent in 2020, compared with 2019, primarily due to lower 
equity investment income and certain 2020 asset impairments as 
a result of expected branch closures and property damage from 
civil unrest that occurred during the year. These decreases in other 
noninterest income were partially offset by higher retail leasing end 
of term residual gains, higher tax-advantaged investment 
syndication revenue, gains on sales of certain businesses in 2020 
and the impact of a charge of $140 million in 2019 for a derivative 
liability related to Visa shares previously sold by the Company. 

2020 

2019 

2018 

2020 
v 2019 

2019 
v 2018 

Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Employee benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net occupancy and equipment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Professional services  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Marketing and business development  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Technology and communications  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Postage, printing and supplies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other intangibles  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total noninterest expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  6,635 
1,303 
1,092 
430 
318 
1,294 
288 
176 
1,833 
$13,369 

$  6,325 
1,286 
1,123 
454 
426 
1,095 
290 
168 
1,618 
$12,785 

$  6,162 
1,231 
1,063 
407 
429 
978 
324 
161 
1,709 
$12,464 

4.9% 
1.3 
(2.8) 
(5.3) 
(25.4) 
18.2 
(.7) 
4.8 
13.3 
4.6% 

2.6% 
4.5 
5.6 
11.5 
(.7) 
12.0 
(10.5) 
4.3 
(5.3) 
2.6% 

Efficiency ratio(a) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

57.8% 

55.8% 

55.1% 

(a)  See Non-GAAP Financial Measures beginning on page 64. 

27 

Noninterest Expense Noninterest expense in 2020 was 
$13.4 billion, compared with $12.8 billion in 2019. The 
Company’s efficiency ratio was 57.8 percent in 2020, compared 
with 55.8 percent in 2019. The $584 million (4.6 percent) increase 
in noninterest expense in 2020 over 2019 was driven by 
additional expenses of $574 million in 2020, representing 
incremental costs related to the prepaid card business, expenses 
related to COVID-19, and revenue-related expenses due to 
higher mortgage production and capital markets activities. In 
addition, the increases were also driven by business investments, 
including those related to increased digital capabilities. The 
increase in 2020 noninterest expense over 2019 reflected higher 
compensation expense, technology and communications 
expense, and other noninterest expense, partially offset by lower 
marketing and business development expense, net occupancy 
and equipment expense, and professional services expense. 
Compensation expense increased 4.9 percent in 2020 over 
2019, due to the impacts of merit increases and higher variable 
compensation related to business production within the 
mortgage banking and fixed income capital markets businesses. 
Technology and communications expense increased 
18.2 percent primarily due to capital expenditures supporting 
business technology investments and the impact of increased call 
center volume on prepaid cards related to government stimulus 
programs adopted in 2020. Other noninterest expense increased 
13.3 percent, reflecting expenses in 2020 related to COVID-19, 
higher revenue-related costs, merger-related costs related to 
acquired deposits, higher FDIC insurance expense driven by an 
increase in the assessment base, and higher state franchise 
taxes, partially offset by lower costs related to tax-advantaged 
projects in 2020 and the impact of $200 million of severance 
charges and asset impairment accruals recorded in 2019. 
Incremental costs related to COVID-19 include increased liabilities 
driven by the Company’s exposure as a credit card processor to 
charge-back risk on undelivered goods and services, including 
prepaid airline tickets, as well as expenses related to paying 
premium compensation to front-line workers and providing a safe 
working environment for employees. Marketing and business 
development expense decreased 25.4 percent due to a reduction 
in travel as a result of COVID-19 and a decrease in 2020 
marketing campaigns. Net occupancy and equipment expense 
decreased 2.8 percent due to branch closures, while professional 
services expense decreased 5.3 percent primarily due to fewer 
initiatives in 2020. 

Pension Plans Because of the long-term nature of pension 
plans, the related accounting is complex and can be impacted by 
several factors, including investment funding policies, accounting 
methods and actuarial assumptions. 

The Company’s pension accounting reflects the long-term 
nature of the benefit obligations and the investment horizon of 
plan assets. Amounts recorded in the financial statements reflect 
actuarial assumptions about participant benefits and plan asset 
returns. Changes in actuarial assumptions and differences in 
actual plan experience, compared with actuarial assumptions, are 
deferred and recognized in expense in future periods. 

Pension expense is expected to remain unchanged at 
$201 million in 2021, primarily due to expected earnings on 
higher plan assets due to the Company’s 2020 contributions of 
$1.2 billion, offset by a lower expected rate of return on assets of 
6.50 percent and a lower discount rate. Because of the 
complexity of forecasting pension plan activities, the accounting 
methods utilized for pension plans, the Company’s ability to 
respond to factors affecting the plans and the hypothetical nature 
of actuarial assumptions, the actual pension expense may differ 
from the expected amount. 

Refer to Note 16 of the Notes to the Consolidated Financial 
Statements for further information on the Company’s pension 
plan funding practices, investment policies and asset allocation 
strategies, and accounting policies for pension plans. 

The following table shows the effect of hypothetical changes in 
the discount rate and long-term rate of return (“LTROR”) on the 
Company’s expected 2021 pension expense: 

Discount Rate (Dollars in Millions) 

Down 100 
Basis Points 

Up 100 
Basis Points 

Incremental benefit (expense)  . . . . . . . . 
Percent of 2020 net income  . . . . . . . . . 

$ (115) 
(1.73)% 

$ 102 
1.54% 

LTROR (Dollars in Millions) 

Down 100 
Basis Points 

Up 100 
Basis Points 

Incremental benefit (expense)  . . . . . . . . 
Percent of 2020 net income  . . . . . . . . . 

$ 
(69) 
(1.04)% 

$  69 
1.04% 

Income Tax Expense The provision for income taxes was 
$1.1 billion (an effective rate of 17.6 percent) in 2020, compared 
with $1.6 billion (an effective rate of 19.2 percent) in 2019. The 
reduced tax rate for 2020 was primarily a result of reduced pretax 
income driven by current economic conditions, including the 
higher provision for credit losses. 

For further information on income taxes, refer to Note 18 of 

the Notes to Consolidated Financial Statements. 

Balance Sheet Analysis 
Average earning assets were $481.4 billion in 2020, compared 
with $430.5 billion in 2019. The increase in average earning 
assets of $50.9 billion (11.8 percent) was primarily due to 
increases in loans of $16.6 billion (5.7 percent), investment 
securities of $8.8 billion (7.5 percent) and other earning assets of 
$22.3 billion, primarily representing higher cash balances. 

For average balance information, refer to Consolidated Daily 
Average Balance Sheet and Related Yields and Rates on pages 
144 and 145. 

Loans The Company’s loan portfolio was $297.7 billion at 
December 31, 2020, compared with $296.1 billion at 
December 31, 2019, an increase of $1.6 billion (0.5 percent). The 
increase was driven by an increase in residential mortgages of 
$5.6 billion (7.9 percent), partially offset by decreases in credit 
card loans of $2.4 billion (9.9 percent), commercial loans of 
$992 million (1.0 percent), commercial real estate loans of 
$435 million (1.1 percent) and other retail loans of $94 million 

28 

(0.2 percent). Table 6 provides a summary of the loan distribution by 
product type, while Table 12 provides a summary of the selected 
loan maturity distribution by loan category. Average total loans 
increased $16.6 billion (5.7 percent) in 2020, compared with 2019. 
The increase was due to growth in commercial loans, residential 
mortgages and commercial real estate loans, partially offset by lower 
credit card and other retail loans. 

Commercial Commercial loans, including lease financing, 
decreased $992 million (1.0 percent) at December 31, 2020, 
compared with December 31, 2019, reflecting paydowns by 
corporate customers, partially offset by loans made under the SBA’s 
Paycheck Protection Program. Average commercial loans increased 
$10.8 billion (10.4 percent) in 2020, compared with 2019, reflecting 
the utilization of bank credit facilities by customers to support 
liquidity requirements as well as the impact of loans made under the 
SBA’s Paycheck Protection Program. Table 7 provides a summary 
of commercial loans by industry and geographical location. 

Commercial Real Estate The Company’s portfolio of commercial 
real estate loans, which includes commercial mortgages and 
construction and development loans, decreased $435 million (1.1 
percent) at December 31, 2020, compared with December 31, 
2019. The decrease was primarily the result of customers paying 
TABLE 6  Loan Portfolio Distribution 

down balances, partially offset by new originations. Average 
commercial real estate loans increased $1.2 billion (3.0 percent) in 
2020, compared with 2019. Table 8 provides a summary of 
commercial real estate loans by property type and geographical 
location. 

The Company reclassifies construction loans to the 

commercial mortgage category if permanent financing criteria are 
met. In 2020, approximately $489 million of construction loans 
were reclassified to the commercial mortgage category. At 
December 31, 2020 and 2019, $80 million and $101 million, 
respectively, of tax-exempt industrial development loans were 
secured by real estate. The Company’s commercial mortgage 
and construction and development loans had unfunded 
commitments of $11.3 billion at December 31, 2020 and 2019. 
The Company also finances the operations of real estate 
developers and other entities with operations related to real 
estate. These loans are not secured directly by real estate but 
have similar characteristics to commercial real estate loans. 
These loans were included in the commercial loan category and 
totaled $14.0 billion and $14.3 billion at December 31, 2020 and 
2019, respectively. 

At December 31 (Dollars in Millions) 

Amount 

Percent 
of Total 

Amount 

Percent 
of Total 

Amount 

Percent 
of Total 

Amount 

Percent 
of Total 

Amount 

Percent 
of Total 

2020 

2019 

2018 

2017 

2016 

Commercial 

Commercial  . . . . . . . . . . . 
Lease financing  . . . . . . . . 

$  97,315 
5,556 

32.7%  $  98,168 
5,695 
1.9 

33.2%  $  96,849 
5,595 
1.9 

33.8%  $  91,958 
5,603 
1.9 

32.8%  $  87,928 
5,458 
2.0 

32.2% 
2.0 

Total commercial  . . . . . 

102,871 

34.6 

103,863 

35.1 

102,444 

35.7 

97,561 

34.8 

93,386 

34.2 

Commercial Real Estate 
Commercial mortgages  . . 
Construction and 

28,472 

9.6 

29,404 

9.9 

28,596 

10.0 

29,367 

10.5 

31,592 

11.6 

development  . . . . . . . . . 

10,839 

3.6 

10,342 

3.5 

10,943 

3.8 

11,096 

4.0 

11,506 

4.2 

Total commercial real 

estate  . . . . . . . . . . . . 

39,311 

13.2 

39,746 

13.4 

39,539 

13.8 

40,463 

14.5 

43,098 

15.8 

Residential Mortgages 

Residential mortgages  . . . 
Home equity loans, first 

66,525 

22.4 

59,865 

20.2 

53,034 

18.5 

46,685 

16.6 

43,632 

16.0 

liens . . . . . . . . . . . . . . . . 

9,630 

3.2 

10,721 

3.6 

12,000 

4.2 

13,098 

4.7 

13,642 

5.0 

Total residential 

mortgages . . . . . . . . . 
Credit Card  . . . . . . . . . . . 

76,155 
22,346 

25.6 
7.5 

70,586 
24,789 

23.8 
8.4 

65,034 
23,363 

22.7 
8.1 

59,783 
22,180 

21.3 
7.9 

57,274 
21,749 

21.0 
7.9 

Other Retail 

Retail leasing  . . . . . . . . . . 
Home equity and 

second mortgages  . . . . 
Revolving credit  . . . . . . . . 
Installment  . . . . . . . . . . . . 
Automobile  . . . . . . . . . . . . 
Student  . . . . . . . . . . . . . . . 

Total other retail  . . . . . . 
Covered Loans  . . . . . . . . 

8,150 

2.7 

8,490 

2.9 

8,546 

3.0 

7,988 

2.8 

6,316 

2.3 

12,472 
2,688 
13,823 
19,722 
169 

4.2 
.9 
4.6 
6.6 
.1 

15,036 
2,899 
11,038 
19,435 
220 

5.1 
1.0 
3.7 
6.5 
.1 

16,122 
3,088 
9,676 
18,719 
279 

5.6 
1.1 
3.4 
6.5 
.1 

16,327 
3,183 
8,989 
18,934 
1,903 

5.8 
1.1 
3.2 
6.8 
.7 

16,369 
3,282 
8,087 
17,571 
2,239 

6.0 
1.2 
3.0 
6.4 
.8 

57,024 

19.1 

57,118 

19.3 

56,430 

19.7 

57,324 

20.4 

53,864 

19.7 

— 

— 

—

— 

—

— 

3,121 

1.1 

3,836 

1.4 

Total loans . . . . . . . . . 

$297,707  100.0%  $296,102  100.0%  $286,810  100.0%  $280,432  100.0%  $273,207  100.0% 

29 

TABLE 7  Commercial Loans by Industry Group and Geography 

At December 31 (Dollars in Millions) 

Industry Group 

2020 

2019 

Loans 

Percent 

Loans 

Percent 

Real-estate related  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  14,032 
11,208 
Financial institutions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
7,815 
Healthcare  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
7,597 
Personal, professional and commercial services  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
5,737 
Media and entertainment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
5,277 
Retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
4,698 
Education and non-profit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
4,395 
Automotive  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,937 
Technology  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,869 
Food and beverage  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,441 
Transportation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,157 
State and municipal government  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,911 
Capital goods  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,892 
Metals and mining  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,813 
Building materials  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,624 
Energy (includes Oil and gas)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,150 
Power (includes Utilities)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Agriculture  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,950 
12,368 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

13.6% 
10.9 
7.6 
7.4 
5.6 
5.1 
4.6 
4.3 
3.8 
3.8 
3.3 
3.1 
2.8 
2.8 
2.7 
2.6 
2.1 
1.9 
12.0 

$  14,329 
9,386 
6,398 
6,799 
4,993 
5,131 
4,262 
6,446 
4,446 
4,009 
3,696 
3,095 
3,465 
3,261 
2,367 
3,644 
2,098 
2,258 
13,780 

13.8% 
9.0 
6.2 
6.5 
4.8 
4.9 
4.1 
6.2 
4.3 
3.9 
3.6 
3.0 
3.3 
3.1 
2.3 
3.5 
2.0 
2.2 
13.3 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $102,871 

100.0% 

$103,863 

100.0% 

Geography 

California  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  14,053 
3,773 
Colorado  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
5,795 
Illinois  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
7,251 
Minnesota  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
4,085 
Missouri  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
4,394 
Ohio  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,094 
Oregon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
4,083 
Washington  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,996 
Wisconsin  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,981 
Iowa, Kansas, Nebraska, North Dakota, South Dakota . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
5,481 
Arkansas, Indiana, Kentucky, North Carolina, Tennessee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,116 
Idaho, Montana, Wyoming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
4,269 
Arizona, Nevada, New Mexico, Utah  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total banking region  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Florida, Michigan, New York, Pennsylvania, Texas  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
All other states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total outside Company’s banking region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

64,371 
20,183 
18,317 

38,500 

13.7% 
3.7 
5.6 
7.0 
4.0 
4.3 
2.0 
4.0 
3.9 
3.9 
5.3 
1.1 
4.1 

62.6 
19.6 
17.8 

37.4 

$  12,432 
4,025 
5,482 
7,294 
3,875 
4,777 
1,986 
3,910 
3,975 
4,375 
6,461 
1,010 
4,194 

63,796 
20,869 
19,198 

40,067 

12.0% 
3.9 
5.3 
7.0 
3.7 
4.6 
1.9 
3.8 
3.8 
4.2 
6.2 
1.0 
4.0 

61.4 
20.1 
18.5 

38.6 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $102,871 

100.0% 

$103,863 

100.0% 

Residential Mortgages Residential mortgages held in the loan 
portfolio at December 31, 2020, increased $5.6 billion (7.9 
percent) over December 31, 2019. Average residential mortgages 
increased $5.9 billion (8.7 percent) in 2020, compared with 2019. 
The growth reflected higher mortgage production given the lower 
interest rate environment, and higher GNMA buybacks. 
Residential mortgages originated and placed in the Company’s 
loan portfolio include well-secured jumbo mortgages and branch-
originated first lien home equity loans to borrowers with high 
credit quality. 

Credit Card Total credit card loans decreased $2.4 billion 
(9.9 percent) at December 31, 2020, compared with 
December 31, 2019. Average credit card balances decreased 
$977 million (4.2 percent) in 2020, compared with 2019. The 
decreases reflected reduced consumer spending in 2020 driven 
by the impact of COVID-19, partially offset by the acquisition of 
the State Farm Bank credit card portfolio during 2020. 

30 

TABLE 8  Commercial Real Estate Loans by Property Type and Geography 

At December 31 (Dollars in Millions) 

Property Type 

2020 

2019 

Loans 

Percent 

Loans 

Percent 

Multi-family  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  8,672 
8,622 
Business owner occupied  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
6,081 
Office  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,645 
Retail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,941 
Industrial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,814 
Lodging  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,724 
Residential land and development  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,812 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

22.1% 
21.9 
15.5 
9.3 
7.5 
7.1 
6.9 
9.7 

$  8,256 
9,111 
5,783 
3,947 
2,650 
3,154 
3,038 
3,807 

20.8% 
22.9 
14.6 
9.9 
6.7 
7.9 
7.6 
9.6 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $39,311 

100.0% 

$39,746 

100.0% 

Geography 

California  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  9,653 
1,680 
Colorado  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,487 
Illinois  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,869 
Minnesota . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Missouri  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
950 
1,213 
Ohio  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,738 
Oregon  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,427 
Washington  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,585 
Wisconsin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,930 
Iowa, Kansas, Nebraska, North Dakota, South Dakota  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,981 
Arkansas, Indiana, Kentucky, North Carolina, Tennessee  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Idaho, Montana, Wyoming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
997 
2,933 
Arizona, Nevada, New Mexico, Utah  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total banking region  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Florida, Michigan, New York, Pennsylvania, Texas  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
All other states  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

32,443 
3,999 
2,869 

Total outside Company’s banking region  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

6,868 

24.6% 
4.3 
3.8 
4.7 
2.4 
3.1 
4.4 
8.7 
4.0 
4.9 
7.6 
2.5 
7.5 

82.5 
10.2 
7.3 

17.5 

$  9,980 
1,649 
1,379 
1,927 
1,114 
1,235 
1,735 
3,505 
1,713 
2,049 
2,828 
1,004 
3,056 

33,174 
3,892 
2,680 

6,572 

25.1% 
4.1 
3.5 
4.9 
2.8 
3.1 
4.4 
8.8 
4.3 
5.2 
7.1 
2.5 
7.7 

83.5 
9.8 
6.7 

16.5 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $39,311 

100.0% 

$39,746 

100.0% 

Other Retail Total other retail loans, which include retail leasing, 
home equity and second mortgages and other retail loans, 
decreased $94 million (0.2 percent) at December 31, 2020, 
compared with December 31, 2019, reflecting decreases in 
home equity loans, retail leasing and revolving credit balances, 
partially offset by increases in installment loans and auto loans. 
Average other retail loans decreased $291 million (0.5 percent) in 
2020, compared with 2019. Of the total residential mortgages, 

credit card and other retail loans outstanding at December 31, 
2020, approximately 70.7 percent were to customers located in 
the Company’s primary banking region, compared with 
73.2 percent at December 31, 2019. Tables 9, 10 and 11 provide 
a geographic summary of residential mortgages, credit card loans 
and other retail loans outstanding, respectively, as of 
December 31, 2020 and 2019. 

31 

TABLE 9  Residential Mortgages by Geography 

At December 31 (Dollars in Millions) 

2020 

2019 

Loans 

Percent 

Loans 

Percent 

California . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $22,994 
3,777 
Colorado . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,786 
Illinois  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
4,378 
Minnesota . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,724 
Missouri  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,241 
Ohio  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,399 
Oregon  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,943 
Washington  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,391 
Wisconsin  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,969 
Iowa, Kansas, Nebraska, North Dakota, South Dakota  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
4,372 
Arkansas, Indiana, Kentucky, North Carolina, Tennessee  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,334 
Idaho, Montana, Wyoming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
6,087 
Arizona, Nevada, New Mexico, Utah  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total banking region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Florida, Michigan, New York, Pennsylvania, Texas  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
All other states  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

60,395 
7,367 
8,393 

Total outside Company’s banking region  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

15,760 

30.2% 
5.0 
5.0 
5.7 
2.3 
2.9 
3.1 
5.2 
1.8 
2.6 
5.7 
1.8 
8.0 

79.3 
9.7 
11.0 

20.7 

$22,945 
3,864 
3,488 
4,359 
1,704 
2,017 
2,485 
4,075 
1,503 
1,970 
3,921 
1,354 
5,229 

58,914 
5,162 
6,510 

11,672 

32.5% 
5.5 
4.9 
6.2 
2.4 
2.9 
3.5 
5.8 
2.1 
2.8 
5.6 
1.9 
7.4 

83.5 
7.3 
9.2 

16.5 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $76,155 

100.0% 

$70,586 

100.0% 

TABLE 10  Credit Card Loans by Geography 

At December 31 (Dollars in Millions) 

2020 

2019 

Loans 

Percent 

Loans 

Percent 

California . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Colorado . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Illinois  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Minnesota . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Missouri  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Ohio  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Oregon  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Washington  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Wisconsin  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Iowa, Kansas, Nebraska, North Dakota, South Dakota  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Arkansas, Indiana, Kentucky, North Carolina, Tennessee  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Idaho, Montana, Wyoming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Arizona, Nevada, New Mexico, Utah  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total banking region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Florida, Michigan, New York, Pennsylvania, Texas  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
All other states  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  2,175 
773 
1,095 
1,126 
709 
1,153 
620 
789 
926 
1,019 
1,938 
355 
1,133 

13,811 
4,410 
4,125 

Total outside Company’s banking region  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

8,535 

9.7% 
3.5 
4.9 
5.0 
3.2 
5.2 
2.8 
3.5 
4.1 
4.5 
8.7 
1.6 
5.1 

61.8 
19.7 
18.5 

38.2 

$  2,550 
854 
1,257 
1,305 
787 
1,272 
710 
903 
1,043 
1,122 
2,106 
395 
1,286 

15,590 
4,763 
4,436 

9,199 

10.3% 
3.4 
5.1 
5.3 
3.2 
5.1 
2.9 
3.6 
4.2 
4.5 
8.5 
1.6 
5.2 

62.9 
19.2 
17.9 

37.1 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$22,346 

100.0% 

$24,789 

100.0% 

32 

TABLE 11 

Other Retail Loans by Geography 

At December 31 (Dollars in Millions) 

2020 

2019 

Loans 

Percent 

Loans 

Percent 

California . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  9,179 
1,886 
Colorado . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,571 
Illinois  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,009 
Minnesota . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,687 
Missouri  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,579 
Ohio  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,426 
Oregon  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,809 
Washington  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,219 
Wisconsin  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,235 
Iowa, Kansas, Nebraska, North Dakota, South Dakota  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,960 
Arkansas, Indiana, Kentucky, North Carolina, Tennessee  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,069 
Idaho, Montana, Wyoming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,054 
Arizona, Nevada, New Mexico, Utah  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total banking region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Florida, Michigan, New York, Pennsylvania, Texas  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
All other states  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

35,683 
13,522 
7,819 

Total outside Company’s banking region  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

21,341 

16.1% 
3.3 
4.5 
5.3 
3.0 
4.5 
2.5 
3.2 
2.1 
3.9 
6.9 
1.9 
5.4 

62.6 
23.7 
13.7 

37.4 

$  9,596 
2,015 
2,772 
3,147 
1,820 
2,594 
1,530 
1,810 
1,289 
2,320 
3,927 
1,090 
3,144 

37,054 
12,564 
7,500 

20,064 

16.8% 
3.5 
4.8 
5.5 
3.2 
4.5 
2.7 
3.2 
2.3 
4.1 
6.9 
1.9 
5.5 

64.9 
22.0 
13.1 

35.1 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $57,024 

100.0% 

$57,118 

100.0% 

TABLE 12 

Selected Loan Maturity Distribution 

At December 31, 2020 (Dollars in Millions) 

One Year 
or Less 

Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $42,147 
11,748 
Commercial real estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,735 
Residential mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
22,346 
Credit card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
10,240 
Other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total loans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $89,216 

Total of loans due after one year with 

Predetermined interest rates  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Floating interest rates  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Over One 
Through 
Five Years 

$  58,051 
20,866 
9,888 
— 
25,255 

$114,060 

Over Five 
Years 

$  2,673 
6,697 
63,532 
— 
21,529 

$94,431 

Total 

$102,871 
39,311 
76,155 
22,346 
57,024 

$297,707 

$106,018 
$102,473 

The Company generally retains portfolio loans through 

maturity; however, the Company’s intent may change over time 
based upon various factors such as ongoing asset/liability 
management activities, assessment of product profitability, credit 
risk, liquidity needs, and capital implications. If the Company’s 
intent or ability to hold an existing portfolio loan changes, it is 
transferred to loans held for sale. 

Loans Held for Sale Loans held for sale, consisting primarily of 
residential mortgages to be sold in the secondary market, were 

$8.8 billion at December 31, 2020, compared with $5.6 billion at 
December 31, 2019. The increase in loans held for sale was 
principally due to a higher level of mortgage loan closings in late 
2020, compared with the same period of 2019, given the lower 
interest rate environment. Almost all of the residential mortgage 
loans the Company originates or purchases for sale follow 
guidelines that allow the loans to be sold into existing, highly 
liquid secondary markets; in particular in government agency 
transactions and to government sponsored enterprises (“GSEs”). 

33 

TABLE 13  Available-for-Sale Investment Securities 
2020 

Weighted-

2019 

Weighted-

At December 31 (Dollars in Millions) 

Amortized 
Cost 

Average  Weighted-
Average 
Yield(d) 

Fair  Maturity in 
Years 

Value 

Average  Weighted-
Average 
Yield(d) 

Fair  Maturity in 
Years 

Value 

U.S. Treasury and agencies  . . . . . . . . . . . . . . . . . . . 
Mortgage-backed securities(a)  . . . . . . . . . . . . . . . . . . 
Asset-backed securities(a)  . . . . . . . . . . . . . . . . . . . . . 
Obligations of state and political subdivisions(b)(c)  . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  21,954  $  22,391 
105,374 
103,282 
200 
205 
8,861 
8,166 
9 
9 

Total investment securities  . . . . . . . . . . . . . . . . . . 

$133,611  $136,840 

3.8 
3.0 
6.2 
6.3 
.1 

3.4 

Amortized 
Cost 

$  19,845 
95,385 
375 
6,499 
13 

1.37% 
1.47 
1.47 
3.99 
1.81 

$  19,839 
95,564 
383 
6,814 
13 

1.61% 

$122,117  $122,613 

2.7 
4.4 
3.1 
6.6 
.3 

4.2 

1.68% 
2.39 
3.09 
4.29 
2.66 

2.38% 

(a)  Information related to asset and mortgage-backed securities included above is presented based upon weighted-average maturities that take into account anticipated future prepayments. 
(b)  Information related to obligations of state and political subdivisions is presented based upon yield to first optional call date if the security is purchased at a premium, and yield to maturity if the 

security is purchased at par or a discount. 

(c)  Maturity calculations for obligations of state and political subdivisions are based on the first optional call date for securities with a fair value above par and the contractual maturity date for 

securities with a fair value equal to or below par. 

(d)  Yields on investment securities are computed based on amortized cost balances. Weighted-average yields for obligations of state and political subdivisions are presented on a fully-taxable 

equivalent basis based on a federal income tax rate of 21 percent. 

Investment Securities The Company uses its investment 
securities portfolio to manage interest rate risk, provide liquidity 
(including the ability to meet regulatory requirements), generate 
interest and dividend income, and as collateral for public deposits 
and wholesale funding sources. While the Company intends to 
hold its investment securities indefinitely, it may sell 
available-for-sale securities in response to structural changes in 
the balance sheet and related interest rate risk and to meet 
liquidity requirements, among other factors. 

Available-for-sale investment securities totaled $136.8 billion 

at December 31, 2020, compared with $122.6 billion at 
December 31, 2019. The $14.2 billion (11.6 percent) increase 
reflected $11.5 billion of net investment purchases and a 
$2.7 billion favorable change in net unrealized gains (losses) on 
available-for-sale investment securities. The Company had no 
outstanding investment securities classified as held-to-maturity at 
December 31, 2020 and 2019. 

Average investment securities were $126.0 billion in 2020, 
compared with $117.2 billion in 2019. The weighted-average 
yield of the investment securities portfolio was 1.61 percent at 
December 31, 2020, compared with 2.38 percent at 
December 31, 2019. The weighted-average maturity of the 
investment securities portfolio was 3.4 years at December 31, 
2020, compared with 4.2 years at December 31, 2019. 
Available-for-sale investment securities by type are shown in 
Table 13. 

The Company’s available-for-sale investment securities are 
carried at fair value with changes in fair value reflected in other 
comprehensive income (loss) unless a portion of a security’s 
unrealized loss is related to credit and an allowance for credit 
losses is necessary. At December 31, 2020, the Company’s net 
unrealized gains on available-for-sale securities were $3.2 billion, 
compared with $496 million at December 31, 2019. The 
favorable change in net unrealized gains was primarily due to 
increases in the fair value of mortgage-backed, U.S. Treasury, 
and state and political securities as a result of changes in interest 
rates. Gross unrealized losses on available-for-sale investment 
securities totaled $53 million at December 31, 2020, compared 
with $448 million at December 31, 2019. When evaluating credit 
losses, the Company considers various factors such as the 
nature of the investment security, the credit ratings or financial 
condition of the issuer, the extent of the unrealized loss, expected 
cash flows of the underlying collateral, the existence of any 
government or agency guarantees, and market conditions. At 
December 31, 2020, the Company had no plans to sell securities 
with unrealized losses, and believes it is more likely than not that 
it would not be required to sell such securities before recovery of 
their amortized cost. 

Refer to Notes 4 and 21 in the Notes to Consolidated 
Financial Statements for further information on investment 
securities. 

34 

TABLE 14  Deposits 
The composition of deposits was as follows: 

At December 31 (Dollars in Millions) 

Noninterest-bearing deposits  . . . . . . . . 
Interest-bearing deposits 

Interest checking  . . . . . . . . . . . . . . . . 
Money market savings  . . . . . . . . . . . . 
Savings accounts . . . . . . . . . . . . . . . . 

Total savings deposits  . . . . . . . . . . 
Time deposits less than $100,000  . . . . 
Time deposits greater than $100,000 

2020 

2019 

2018 

2017 

2016 

Percent 
Amount  of Total 

Percent 
Amount  of Total 

Percent 
Amount  of Total 

Percent 
Amount  of Total 

Percent 
Amount  of Total 

$118,089 

27.5%  $  75,590 

20.9%  $  81,811 

23.7%  $  87,557 

25.2%  $  86,097 

25.7% 

95,894 
128,058 
57,035 

280,987 
8,451 

22.3 
29.8 
13.3 

65.4 
2.0 

75,949 
120,082 
47,401 

243,432 
10,624 

21.0 
33.2 
13.1 

67.3 
2.9 

73,994 
100,396 
44,720 

219,110 
7,422 

21.4 
29.1 
12.9 

63.4 
2.1 

74,520 
107,973 
43,809 

226,302 
7,315 

21.5 
31.1 
12.6 

65.2 
2.1 

66,298 
109,947 
41,783 

218,028 
8,040 

19.8 
32.9 
12.5 

65.2 
2.4 

Domestic  . . . . . . . . . . . . . . . . . . . . . . 
Foreign  . . . . . . . . . . . . . . . . . . . . . . . . 

10,149 
12,094 

2.3 
2.8 

13,077 
19,193 

3.6 
5.3 

19,958 
17,174 

5.8 
5.0 

10,792 
15,249 

3.1 
4.4 

7,230 
15,195 

2.2 
4.5 

Total interest-bearing deposits  . . . 

311,681 

72.5 

286,326 

79.1 

263,664 

76.3 

259,658 

74.8 

248,493 

74.3 

Total deposits . . . . . . . . . . . . . . . . . . . 

$429,770  100.0%  $361,916  100.0%  $345,475  100.0%  $347,215  100.0%  $334,590  100.0% 

The maturity of time deposits was as follows: 

At December 31, 2020 (Dollars in Millions) 

Three months or less  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Three months through six months  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Six months through one year  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Thereafter  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Time Deposits 
Less Than $100,000 

$1,321 
1,333 
2,231 
3,566 

$8,451 

Time Deposits Greater Than $100,000 

Domestic 

$  2,983 
1,554 
2,292 
3,320 

$10,149 

Foreign 

Total 

$12,094 
— 
— 
— 

$16,398 
2,887 
4,523 
6,886 

$12,094 

$30,694 

Deposits Total deposits were $429.8 billion at December 31, 
2020, compared with $361.9 billion at December 31, 2019. The 
$67.9 billion (18.7 percent) increase in total deposits reflected 
increases in noninterest-bearing and total savings deposits, 
partially offset by a decrease in time deposits. The increase in 
total deposits includes approximately $10 billion related to the 
acquisition of deposit balances from State Farm Bank in the 
fourth quarter of 2020. Average total deposits in 2020 increased 
$51.8 billion (14.9 percent) over 2019. 

Noninterest-bearing deposits at December 31, 2020, 

increased $42.5 billion (56.2 percent) from December 31, 2019. 
Average noninterest-bearing deposits increased $24.7 billion 
(33.4 percent) in 2020, compared with 2019, reflecting increases 
across all business lines. 

Interest-bearing savings deposits increased $37.6 billion 

(15.4 percent) at December 31, 2020, compared with 
December 31, 2019. The increase was related to higher interest 
checking, savings and money market deposit balances. Interest 
checking balances increased $19.9 billion (26.3 percent) primarily 
due to higher Consumer and Business Banking, and Wealth 
Management and Investment Services balances. Savings 
account balances increased $9.6 billion (20.3 percent), driven by 
higher Consumer and Business Banking balances. Money market 
deposit balances increased $8.0 billion (6.6 percent), primarily 
due to higher Consumer and Business Banking, and Wealth 
Management and Investment Services balances. Average 
interest-bearing savings deposits in 2020 increased $33.7 billion 
(14.7 percent), compared with 2019, reflecting higher Consumer 

and Business Banking, Corporate and Commercial Banking, and 
Wealth Management and Investment Services balances. 

The growth in noninterest-bearing and total savings deposits 

was primarily a result of the economic impact of the COVID-19 
pandemic on the world economy resulting in actions by the 
federal government to increase liquidity in the financial system, 
customers maintaining balance sheet liquidity by utilizing existing 
credit facilities and government stimulus programs. The increase 
in noninterest-bearing deposits in Payment Services was driven 
by state unemployment distributions on prepaid debit cards. 
Interest-bearing time deposits at December 31, 2020, 

decreased $12.2 billion (28.4 percent), compared with 
December 31, 2019. Average time deposits decreased $6.5 billion 
(14.7 percent) in 2020, compared with 2019. The decreases were 
primarily driven by a decrease in those deposits managed as an 
alternative to other funding sources, based largely on relative pricing 
and liquidity characteristics, partially offset by an increase in 
Consumer and Business Banking balances reflecting the acquisition 
of deposit balances from State Farm Bank during 2020. 

Borrowings The Company utilizes both short-term and long-term 
borrowings as part of its asset/liability management and funding 
strategies. Short-term borrowings, which include federal funds 
purchased, commercial paper, repurchase agreements, borrowings 
secured by high-grade assets and other short-term borrowings, 
were $11.8 billion at December 31, 2020, compared with 
$23.7 billion at December 31, 2019. The $11.9 billion 
(50.4 percent) decline in short-term borrowings was primarily due to 
decreases in short-term Federal Home Loan Bank (“FHLB”) 

35 

inability to fund obligations or new business at a reasonable cost 
and in a timely manner. Operational risk is the risk to current or 
projected financial condition and resilience arising from inadequate 
or failed internal processes or systems, people (including human 
errors or misconduct), or adverse external events, including the risk 
of loss resulting from breaches in data security. Operational risk can 
also include the risk of loss due to failures by third parties with which 
the Company does business. Compliance risk is the risk that the 
Company may suffer legal or regulatory sanctions, financial losses, 
and reputational damage if it fails to adhere to compliance 
requirements and the Company’s compliance policies. Strategic risk 
is the risk to current or projected financial condition arising from 
adverse business decisions, poor implementation of business 
decisions, or lack of responsiveness to changes in the banking 
industry and operating environment. Reputation risk is the risk to 
current or anticipated earnings, capital, or franchise or enterprise 
value arising from negative public opinion. This risk may impair the 
Company’s competitiveness by affecting its ability to establish new 
relationships or services, or continue serving existing relationships. In 
addition to the risks identified above, other risk factors exist that may 
impact the Company. Refer to “Risk Factors” beginning on 
page 146, for a detailed discussion of these factors. 

The Company’s Board and management-level governance 
committees are supported by a “three lines of defense” model for 
establishing effective checks and balances. The first line of 
defense, the business lines, manages risks in conformity with 
established limits and policy requirements. In turn, business line 
leaders and their risk officers establish programs to ensure 
conformity with these limits and policy requirements. The second 
line of defense, which includes the Chief Risk Officer’s 
organization as well as policy and oversight activities of corporate 
support functions, translates risk appetite and strategy into 
actionable risk limits and policies. The second line of defense 
monitors first line of defense conformity with limits and policies, 
and provides reporting and escalation of emerging risks and 
other concerns to senior management and the Risk Management 
Committee of the Board of Directors. The third line of defense, 
internal audit, is responsible for providing the Audit Committee of 
the Board of Directors and senior management with independent 
assessment and assurance regarding the effectiveness of the 
Company’s governance, risk management and control 
processes. 

Management regularly provides reports to the Risk 

Management Committee of the Board of Directors. The Risk 
Management Committee discusses with management the 
Company’s risk management performance, and provides a 
summary of key risks to the entire Board of Directors, covering 
the status of existing matters, areas of potential future concern 
and specific information on certain types of loss events. The Risk 
Management Committee considers quarterly reports by 
management assessing the Company’s performance relative to 

advances, commercial paper and other short-term borrowings 
balances, partially offset by higher repurchase agreement balances. 
Long-term debt was $41.3 billion at December 31, 2020, 

compared with $40.2 billion at December 31, 2019. The 
$1.1 billion (2.8 percent) increase was primarily due to $3.3 billion 
of bank note and $2.8 billion of medium-term note issuances, 
partially offset by $4.5 billion of bank note repayments and 
maturities, and $1.2 billion of medium-term note repayments. 
Refer to Notes 12 and 13 of the Notes to Consolidated 
Financial Statements for additional information regarding short-
term borrowings and long-term debt, and the “Liquidity Risk 
Management” section for discussion of liquidity management of 
the Company. 

Corporate Risk Profile 
Overview Managing risks is an essential part of successfully 
operating a financial services company. The Company’s Board of 
Directors has approved a risk management framework which 
establishes governance and risk management requirements for all 
risk-taking activities. This framework includes Company and 
business line risk appetite statements which set boundaries for 
the types and amount of risk that may be undertaken in pursuing 
business objectives and initiatives. The Board of Directors, 
primarily through its Risk Management Committee, oversees 
performance relative to the risk management framework, risk 
appetite statements, and other policy requirements. 

The Executive Risk Committee (“ERC”), which is chaired by 
the Chief Risk Officer and includes the Chief Executive Officer and 
other members of the executive management team, oversees 
execution against the risk management framework and risk 
appetite statements. The ERC focuses on current and emerging 
risks, including strategic and reputation risks, by directing timely 
and comprehensive actions. Senior operating committees have 
also been established, each responsible for overseeing a 
specified category of risk. 

The Company’s most prominent risk exposures are credit, 
interest rate, market, liquidity, operational, compliance, strategic, 
and reputation. Leveraging the Company’s risk management 
framework, the specific impacts of COVID-19 and related risks are 
identified for each of the most prominent exposures. With respect to 
direct impacts from COVID-19, oversight and governance is 
managed through a centralized command center with frequent 
reporting to the Managing Committee and ERC. The Board of 
Directors also oversees the Company’s responsiveness to the 
COVID-19 pandemic. Credit risk is the risk of loss associated with a 
change in the credit profile or the failure of a borrower or 
counterparty to meet its contractual obligations. Interest rate risk is 
the potential reduction of net interest income or market valuations as 
a result of changes in interest rates. Market risk arises from 
fluctuations in interest rates, foreign exchange rates, and security 
prices that may result in changes in the values of financial 
instruments, such as trading and available-for-sale securities, 
mortgage loans held for sale (“MLHFS”), MSRs and derivatives that 
are accounted for on a fair value basis. Liquidity risk is the possible 

36 

the risk appetite statements and the associated risk limits, 
including: 

– Macroeconomic environment and other qualitative 

considerations, such as regulatory and compliance changes, 
litigation developments, and technology and cybersecurity; 
– Credit measures, including adversely rated and nonperforming 

loans, leveraged transactions, credit concentrations and lending 
limits; 

– Interest rate and market risk, including market value and net 
income simulation, and trading-related Value at Risk (“VaR”); 

– Liquidity risk, including funding projections under various 

stressed scenarios; 

– Operational and compliance risk, including losses stemming 

from events such as fraud, processing errors, control breaches, 
breaches in data security or adverse business decisions, as well 
as reporting on technology performance, and various legal and 
regulatory compliance measures; 

– Capital ratios and projections, including regulatory measures 

and stressed scenarios; and 

– Strategic and reputation risk considerations, impacts and 

responses. 

Credit Risk Management The Company’s strategy for credit 
risk management includes well-defined, centralized credit 
policies, uniform underwriting criteria, and ongoing risk monitoring 
and review processes for all commercial and consumer credit 
exposures. The strategy also emphasizes diversification on a 
geographic, industry and customer level, regular credit 
examinations and management reviews of loans exhibiting 
deterioration of credit quality. The Risk Management Committee 
oversees the Company’s credit risk management process. 

In addition, credit quality ratings as defined by the Company, 

are an important part of the Company’s overall credit risk 
management and evaluation of its allowance for credit losses. 
Loans with a pass rating represent those loans not classified on 
the Company’s rating scale for problem credits, as minimal credit 
risk has been identified. Loans with a special mention or classified 
rating, including consumer lending and small business loans that 
are 90 days or more past due and still accruing, nonaccrual loans, 
those loans considered troubled debt restructurings (“TDRs”), and 
loans in a junior lien position that are current but are behind a first 
lien position on nonaccrual, encompass all loans held by the 
Company that it considers to have a potential or well-defined 
weakness that may put full collection of contractual cash flows at 
risk. The Company’s internal credit quality ratings for consumer 
loans are primarily based on delinquency and nonperforming 
status, except for a limited population of larger loans within those 
portfolios that are individually evaluated. For this limited population, 
the determination of the internal credit quality rating may also 
consider collateral value and customer cash flows. Refer to Notes 
1 and 5 in the Notes to Consolidated Financial Statements for 
further discussion of the Company’s loan portfolios including 
internal credit quality ratings. 

The Company categorizes its loan portfolio into two 

segments, which is the level at which it develops and documents 

a systematic methodology to determine the allowance for credit 
losses. The Company’s two loan portfolio segments are 
commercial lending and consumer lending. 

The commercial lending segment includes loans and leases 

made to small business, middle market, large corporate, 
commercial real estate, financial institution, non-profit and public 
sector customers. Key risk characteristics relevant to commercial 
lending segment loans include the industry and geography of the 
borrower’s business, purpose of the loan, repayment source, 
borrower’s debt capacity and financial flexibility, loan covenants, 
and nature of pledged collateral, if any, as well as 
macroeconomic factors such as unemployment rates, gross 
domestic product levels, corporate bond spreads and long-term 
interest rates, all of which have been impacted by the COVID-19 
pandemic. These risk characteristics, among others, are 
considered in determining estimates about the likelihood of 
default by the borrowers and the severity of loss in the event of 
default. The Company considers these risk characteristics in 
assigning internal risk ratings to, or forecasting losses on, these 
loans, which are the significant factors in determining the 
allowance for credit losses for loans in the commercial lending 
segment. 

The consumer lending segment represents loans and leases 
made to consumer customers, including residential mortgages, 
credit card loans, and other retail loans such as revolving 
consumer lines, auto loans and leases, home equity loans and 
lines, and student loans, a run-off portfolio. Home equity or 
second mortgage loans are junior lien closed-end accounts fully 
disbursed at origination. These loans typically are fixed rate loans, 
secured by residential real estate, with a 10- or 15-year fixed 
payment amortization schedule. Home equity lines are revolving 
accounts giving the borrower the ability to draw and repay 
balances repeatedly, up to a maximum commitment, and are 
secured by residential real estate. These include accounts in 
either a first or junior lien position. Typical terms on home equity 
lines in the portfolio are variable rates benchmarked to the prime 
rate, with a 10- or 15-year draw period during which a minimum 
payment is equivalent to the monthly interest, followed by a 20-
or 10-year amortization period, respectively. At December 31, 
2020, substantially all of the Company’s home equity lines were 
in the draw period. Approximately $1.3 billion, or 12 percent, of 
the outstanding home equity line balances at December 31, 
2020, will enter the amortization period within the next 36 
months. Key risk characteristics relevant to consumer lending 
segment loans primarily relate to the borrowers’ capacity and 
willingness to repay and include unemployment rates, consumer 
bankruptcy filings and other macroeconomic factors, customer 
payment history and credit scores, and in some cases, updated 
loan-to-value (“LTV”) information reflecting current market 
conditions on real estate-based loans. These and other risk 
characteristics, including elevated risk resulting from the 
COVID-19 pandemic, are reflected in forecasts of delinquency 
levels, bankruptcies and losses which are the primary factors in 
determining the allowance for credit losses for the consumer 
lending segment. 

37 

The Company further disaggregates its loan portfolio 
segments into various classes based on their underlying risk 
characteristics. The two classes within the commercial lending 
segment are commercial loans and commercial real estate loans. 
The three classes within the consumer lending segment are 
residential mortgages, credit card loans and other retail loans. 

Because business processes and credit risks associated with 

unfunded credit commitments are essentially the same as for 
loans, the Company utilizes similar processes to estimate its 
liability for unfunded credit commitments. The Company also 
engages in non-lending activities that may give rise to credit risk, 
including derivative transactions for balance sheet hedging 
purposes, foreign exchange transactions, deposit overdrafts and 
interest rate contracts for customers, investments in securities 
and other financial assets, and settlement risk, including 
Automated Clearing House transactions and the processing of 
credit card transactions for merchants. These activities are 
subject to credit review, analysis and approval processes. 

Economic and Other Factors In evaluating its credit risk, the 
Company considers changes, if any, in underwriting activities, the 
loan portfolio composition (including product mix and geographic, 
industry or customer-specific concentrations), collateral values, 
trends in loan performance and macroeconomic factors, such as 
changes in unemployment rates, gross domestic product levels 
and consumer bankruptcy filings, as well as the potential impact 
on customers and the domestic economy resulting from the 
COVID-19 pandemic. 

During the first half of 2020, the COVID-19 pandemic and the 

mitigation efforts put in place by companies, consumers and 
governmental authorities to contain it created the most severe 
negative impact to the domestic and global economies since the 
Great Depression. Beginning in the late first quarter and 
continuing into the second quarter of 2020, the gross domestic 
product declined substantially, while unemployment claims rose 
significantly. During the second half of the year, economic 
conditions began to moderate as economic projections for both 
the gross domestic product and unemployment levels improved 
from the second quarter. Although spending on many services 
continues to lag pre-pandemic levels, the rebound in the gross 
domestic product has been broad based across many industries. 
However, economic growth slowed somewhat in the fourth 
quarter as the number of COVID-19 cases increased and certain 
mitigation efforts were re-instated. Although a significant level of 
uncertainty exists related to future economic growth, economic 
activity is currently expected to remain at lower levels during the 
first half of 2021 and begin to grow in the second half of the year. 

Credit Diversification The Company manages its credit risk, in 
part, through diversification of its loan portfolio which is achieved 
through limit setting by product type criteria, such as industry, 
and identification of credit concentrations. As part of its normal 
business activities, the Company offers a broad array of 
traditional commercial lending products and specialized products 
such as asset-based lending, commercial lease financing, 
agricultural credit, warehouse mortgage lending, small business 

lending, commercial real estate lending, health care lending and 
correspondent banking financing. The Company also offers an 
array of consumer lending products, including residential 
mortgages, credit card loans, auto loans, retail leases, home 
equity loans and lines, revolving credit arrangements and other 
consumer loans. These consumer lending products are primarily 
offered through the branch office network, home mortgage and 
loan production offices, mobile and on-line banking, and indirect 
distribution channels, such as auto dealers. The Company 
monitors and manages the portfolio diversification by industry, 
customer and geography. Table 6 provides information with 
respect to the overall product diversification and changes in the 
mix during 2020. 

The commercial loan class is diversified among various industries 

with higher concentrations in real estate, financial institutions, 
healthcare, personal, professional and commercial services, media 
and entertainment, and retail. Additionally, the commercial loan class 
is diversified across the Company’s geographical markets with 
62.6 percent of total commercial loans within the Company’s 
Consumer and Business Banking region. Credit relationships 
outside of the Company’s Consumer and Business Banking region 
relate to the corporate banking, mortgage banking, auto dealer and 
leasing businesses, focusing on large national customers and 
specifically targeted industries, such as healthcare, utilities, oil and 
gas, and state and municipal government. Loans to mortgage 
banking customers are primarily warehouse lines which are 
collateralized with the underlying mortgages. The Company regularly 
monitors its mortgage collateral position to manage its risk 
exposure. Table 7 provides a summary of significant industry groups 
and geographical locations of commercial loans outstanding at 
December 31, 2020 and 2019. 

The commercial real estate loan class reflects the Company’s 
focus on serving business owners within its geographic footprint 
as well as regional and national investment-based real estate 
owners and builders. Within the commercial real estate loan 
class, different property types have varying degrees of credit risk. 
Table 8 provides a summary of the significant property types and 
geographical locations of commercial real estate loans 
outstanding at December 31, 2020 and 2019. At December 31, 
2020, approximately 21.9 percent of the commercial real estate 
loans represented business owner-occupied properties that tend 
to exhibit less credit risk than non owner-occupied properties. 
The investment-based real estate mortgages are diversified 
among various property types with somewhat higher 
concentrations in multi-family, office and retail properties. From a 
geographical perspective, the Company’s commercial real estate 
loan class is generally well diversified. However, at December 31, 
2020, 24.6 percent of the Company’s commercial real estate 
loans were secured by collateral in California, which has 
historically experienced higher credit quality deterioration in 
recessionary periods due to excess inventory levels and declining 
valuations. Included in commercial real estate at year-end 2020 
was approximately $431 million in loans related to land held for 
development and $419 million of loans related to residential and 
commercial acquisition and development properties. These loans 

38 

are subject to quarterly monitoring for changes in local market 
conditions due to a higher credit risk profile. The commercial real 
estate loan class is diversified across the Company’s 
geographical markets with 82.5 percent of total commercial real 
estate loans outstanding at December 31, 2020, within the 
Company’s Consumer and Business Banking region. 

The Company’s consumer lending segment utilizes several 
distinct business processes and channels to originate consumer 
credit, including traditional branch lending, mobile and on-line 
banking, indirect lending, alliance partnerships, correspondent 
banks and loan brokers. Each distinct underwriting and origination 
activity manages unique credit risk characteristics and prices its 
loan production commensurate with the differing risk profiles. 

Residential mortgage originations are generally limited to prime 
borrowers and are performed through the Company’s branches, loan 
production offices, mobile and on-line services, and a wholesale 
network of originators. The Company may retain residential mortgage 
loans it originates on its balance sheet or sell the loans into the 
secondary market while retaining the servicing rights and customer 
relationships. Utilizing the secondary markets enables the Company to 
effectively reduce its credit and other asset/liability risks. For residential 
mortgages that are retained in the Company’s portfolio and for home 
equity and second mortgages, credit risk is also diversified by 
geography and managed by adherence to LTV and borrower credit 
criteria during the underwriting process. 

The Company estimates updated LTV information on its 
outstanding residential mortgages quarterly, based on a method 
that combines automated valuation model updates and relevant 
home price indices. LTV is the ratio of the loan’s outstanding 
principal balance to the current estimate of property value. For 
home equity and second mortgages, combined loan-to-value 
(“CLTV”) is the combination of the first mortgage original principal 
balance and the second lien outstanding principal balance, 
relative to the current estimate of property value. Certain loans do 
not have an LTV or CLTV, primarily due to lack of availability of 
relevant automated valuation model and/or home price indices 
values, or lack of necessary valuation data on acquired loans. 

The following tables provide summary information of residential 
mortgages and home equity and second mortgages by LTV at 
December 31, 2020: 
Residential Mortgages 
(Dollars in Millions) 
Loan-to-Value 

Only  Amortizing 

Interest 

Percent 
Total  of Total 

Less than or equal to 80%  . . . .  $3,108  $57,562  $60,670 
4,257 
Over 80% through 90%  . . . . . . 
432 
Over 90% through 100%  . . . . . 
120 
Over 100%  . . . . . . . . . . . . . . . . 
No LTV available . . . . . . . . . . . . 
15 
Loans purchased from GNMA 

4,248 
432 
120 
15 

9 
— 
— 
— 

79.6% 
5.6 
.6 
.2 
— 

mortgage pools(a)  . . . . . . . . . 
Total(b)  . . . . . . . . . . . . . . . . . .  $3,117  $73,038  $76,155  100.0% 

—  10,661  10,661 

14.0 

(a)  Represents loans purchased from Government National Mortgage Association (“GNMA”) 

mortgage pools whose payments are primarily insured by the Federal Housing 
Administration or guaranteed by the United States Department of Veterans Affairs. 
(b)  At December 31, 2020, approximately $517 million of residential mortgage balances 

were considered sub-prime. 

Home Equity and Second Mortgages 
(Dollars in Millions) 

Lines 

Loans 

Percent 
Total  of Total 

Loan-to-Value 

Less than or equal to 80%  . . . .  $10,062  $  708  $10,770  86.3% 
Over 80% through 90%  . . . . . . 
Over 90% through 100%  . . . . . 
Over 100%  . . . . . . . . . . . . . . . . 
No LTV/CLTV available . . . . . . . 

1,317  10.6 
1.7 
.7 
.7 

937 
165 
83 
84 

380 
42 
7 
4 

207 
90 
88 

Total(a)  . . . . . . . . . . . . . . . . . .  $11,331  $1,141  $12,472  100.0% 

(a)  At December 31, 2020, approximately $50 million of home equity and second mortgage 

balances were considered sub-prime. 

Home equity and second mortgages were $12.5 billion at 

December 31, 2020, compared with $15.0 billion at 
December 31, 2019, and included $3.5 billion of home equity 
lines in a first lien position and $9.0 billion of home equity and 
second mortgage loans and lines in a junior lien position. Loans 
and lines in a junior lien position at December 31, 2020, included 
approximately $3.4 billion of loans and lines for which the 
Company also serviced the related first lien loan, and 
approximately $5.6 billion where the Company did not service the 
related first lien loan. The Company was able to determine the 
status of the related first liens using information the Company has 
as the servicer of the first lien or information reported on 
customer credit bureau files. The Company also evaluates other 
indicators of credit risk for these junior lien loans and lines, 
including delinquency, estimated average CLTV ratios and 
updated weighted-average credit scores in making its 
assessment of credit risk, related loss estimates and determining 
the allowance for credit losses. 

The following table provides a summary of delinquency statistics 
and other credit quality indicators for the Company’s junior lien 
positions at December 31, 2020: 

(Dollars in Millions) 

Total  . . . . . . . . . . . . . . . . . . . . . . . . 
Percent 30 - 89 days past due  . . . 
Percent 90 days or more past 

due  . . . . . . . . . . . . . . . . . . . . . . . 
Weighted-average CLTV  . . . . . . . . 
Weighted-average credit score  . . . 

Junior Liens Behind 

Company Owned 

or Serviced  Third Party 
First Lien  First Lien 

Total 

$3,445  $5,589  $9,034 

.49% 

.53% 

.52% 

.03% 
66% 

780 

.07% 
63% 

.06% 
64% 

778 

779 

See the “Analysis and Determination of the Allowance for 
Credit Losses” section for additional information on how the 
Company determines the allowance for credit losses for loans in 
a junior lien position. 

Credit card and other retail loans are diversified across customer 
segments and geographies. Diversification in the credit card portfolio 
is achieved with broad customer relationship distribution through the 
Company’s and financial institution partners’ branches, retail and 
affinity partners, and digital channels. 

Tables 9, 10 and 11 provide a geographical summary of the 
residential mortgage, credit card and other retail loan portfolios, 
respectively. 

39 

TABLE 15  Delinquent Loan Ratios as a Percent of Ending Loan Balances 
At December 31 
90 days or more past due excluding nonperforming loans 

2020 

2019 

2018 

2017 

2016 

Commercial 

Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Lease financing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

.06% 
– 

Total commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

.05 

.08% 
– 

.08 

.07% 
– 

.07 

.06% 
– 

.06 

.06% 
– 

.06 

Commercial Real Estate 

Commercial mortgages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Construction and development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total commercial real estate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Residential Mortgages(a) 
Credit Card 
Other Retail 

Retail leasing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Home equity and second mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Covered Loans 

– 
.02 

.01 
.18 
.88 

.05 
.36 
.10 

.15 
– 

.01 
– 

.01 
.17 
1.23 

.05 
.32 
.13 

.17 
– 

– 
– 

– 
.18 
1.25 

.04 
.35 
.15 

.19 
– 

– 
.05 

.01 
.22 
1.28 

.03 
.28 
.15 

.17 
4.74 

.01 
.05 

.02 
.27 
1.16 

.02 
.25 
.13 

.15 
5.53 

Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

.16% 

.20% 

.20% 

.26% 

.28% 

At December 31 
90 days or more past due including nonperforming loans 

2020 

2019 

2018 

2017 

2016 

Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial real estate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1.15 
.50 
Residential mortgages(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
.88 
Credit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
.42 
Other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
– 
Covered loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
.57% 
Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

.42% 

.27% 
.21 
.51 
1.23 
.46 
– 
.44% 

.27% 
.29 
.63 
1.25 
.54 
– 
.49% 

.31% 
.37 
.96 
1.28 
.46 
4.93 

.62% 

.57% 
.31 
1.31 
1.18 
.45 
5.68 

.78% 

(a)  Delinquent loan ratios exclude $1.8 billion, $1.7 billion, $1.7 billion, $1.9 billion and $2.5 billion at December 31, 2020, 2019, 2018, 2017 and 2016, respectively, of loans purchased from 
GNMA mortgage pools whose repayments are primarily insured by the Federal Housing Administration or guaranteed by the United States Department of Veterans Affairs. Including these 
loans, the ratio of residential mortgages 90 days or more past due including all nonperforming loans was 2.87 percent, 2.92 percent, 3.21 percent, 4.16 percent and 5.73 percent at 
December 31, 2020, 2019, 2018, 2017, and 2016, respectively. 

Loan Delinquencies Trends in delinquency ratios are an 
indicator, among other considerations, of credit risk within the 
Company’s loan portfolios. The entire balance of a loan account 
is considered delinquent if the minimum payment contractually 
required to be made is not received by the date specified on the 
billing statement. The Company measures delinquencies, both 
including and excluding nonperforming loans, to enable 
comparability with other companies. Delinquent loans purchased 
from GNMA mortgage pools whose repayments are primarily 
insured by the Federal Housing Administration or guaranteed by 
the United States Department of Veterans Affairs, are excluded 
from delinquency statistics. In addition, in certain situations, a 
consumer lending customer’s account may be re-aged to 
remove it from delinquent status. Generally, the purpose of 
re-aging accounts is to assist customers who have recently 
overcome temporary financial difficulties and have demonstrated 
both the ability and willingness to resume regular payments. To 
qualify for re-aging, the account must have been open for at least 
nine months and cannot have been re-aged during the preceding 
365 days. An account may not be re-aged more than two times 
in a five-year period. To qualify for re-aging, the customer must 

also have made three regular minimum monthly payments within 
the last 90 days. In addition, the Company may re-age the 
consumer lending account of a customer who has experienced 
longer-term financial difficulties and apply modified, 
concessionary terms and conditions to the account. Such 
additional re-ages are limited to one in a five-year period and 
must meet the qualifications for re-aging described above. All 
re-aging strategies must be independently approved by the 
Company’s risk management department. Commercial lending 
loans are generally not subject to re-aging policies. 

Accruing loans 90 days or more past due totaled $477 million 

at December 31, 2020, compared with $605 million at 
December 31, 2019. Accruing loans 90 days or more past due 
are not included in nonperforming assets and continue to accrue 
interest because they are adequately secured by collateral, are in 
the process of collection and are reasonably expected to result in 
repayment or restoration to current status, or are managed in 
homogeneous portfolios with specified charge-off timeframes 
adhering to regulatory guidelines. The ratio of accruing loans 
90 days or more past due to total loans was 0.16 percent at 
December 31, 2020, compared with 0.20 percent at 
December 31, 2019. 

40 

The following table provides summary delinquency information for 
residential mortgages, credit card and other retail loans included 
in the consumer lending segment: 

compared with $3.8 billion, $3.9 billion, $4.0 billion and 
$4.2 billion at December 31, 2019, 2018, 2017 and 2016, 
respectively. 

At December 31 
(Dollars in Millions) 
Residential Mortgages(a) 

Amount 

As a Percent of Ending 
Loan Balances 

2020  2019 

2020 

2019 

30-89 days . . . . . . . . . . . . . . .  $244  $154 
137  120 
90 days or more  . . . . . . . . . . 
245  241 
Nonperforming . . . . . . . . . . . . 
Total  . . . . . . . . . . . . . . . . . .  $626  $515 

.32% 
.18 
.32 
.82% 

.22% 
.17 
.34 
.73% 

Credit Card 

30-89 days . . . . . . . . . . . . . . .  $231  $321 
197  306 
90 days or more  . . . . . . . . . . 
—  — 
Nonperforming . . . . . . . . . . . . 
Total  . . . . . . . . . . . . . . . . . .  $428  $627 

1.04% 
.88 
— 
1.92% 

1.30% 
1.23 
— 
2.53% 

Other Retail 

Retail Leasing 

30-89 days . . . . . . . . . . . . . . .  $  35  $  45 
4 
90 days or more  . . . . . . . . . . 
Nonperforming . . . . . . . . . . . . 
13 
Total  . . . . . . . . . . . . . . . . . .  $  52  $  62 

4 
13 

.43% 
.05 
.16 
.64% 

.53% 
.05 
.15 
.73% 

Home Equity and Second 

Mortgages 
30-89 days . . . . . . . . . . . . . . .  $  68  $  77 
45 
90 days or more  . . . . . . . . . . 
48 
107  116 
Nonperforming . . . . . . . . . . . . 
Total  . . . . . . . . . . . . . . . . . .  $220  $241 

Other(b) 

30-89 days . . . . . . . . . . . . . . .  $215  $271 
45 
90 days or more  . . . . . . . . . . 
Nonperforming . . . . . . . . . . . . 
36 
Total  . . . . . . . . . . . . . . . . . .  $286  $352 

37 
34 

.54% 
.36 
.86 
1.76% 

.60% 
.10 
.09 
.79% 

.51% 
.32 
.77 
1.60% 

.81% 
.13 
.11 
1.05% 

(a)  Excludes $1.4 billion of loans 30-89 days past due and $1.8 billion of loans 90 days or 
more past due at December 31, 2020, purchased from GNMA mortgage pools that 
continue to accrue interest, compared with $428 million and $1.7 billion at December 31, 
2019, respectively. 

(b)  Includes revolving credit, installment, automobile and student loans. 

Restructured Loans In certain circumstances, the Company 
may modify the terms of a loan to maximize the collection of 
amounts due when a borrower is experiencing financial difficulties 
or is expected to experience difficulties in the near-term. In most 
cases the modification is either a concessionary reduction in 
interest rate, extension of the maturity date or reduction in the 
principal balance that would otherwise not be considered. 

Troubled Debt Restructurings Concessionary modifications are 
classified as TDRs unless the modification results in only an 
insignificant delay in the payments to be received. TDRs accrue 
interest if the borrower complies with the revised terms and 
conditions and has demonstrated repayment performance at a 
level commensurate with the modified terms over several 
payment cycles, which is generally six months or greater. At 
December 31, 2020, performing TDRs were $3.6 billion, 

The Company continues to work with customers to modify 
loans for borrowers who are experiencing financial difficulties. 
Many of the Company’s TDRs are determined on a case-by-case 
basis in connection with ongoing loan collection processes. The 
modifications vary within each of the Company’s loan classes. 
Commercial lending segment TDRs generally include extensions 
of the maturity date and may be accompanied by an increase or 
decrease to the interest rate. The Company may also work with 
the borrower to make other changes to the loan to mitigate 
losses, such as obtaining additional collateral and/or guarantees 
to support the loan. 

The Company has also implemented certain residential 
mortgage loan restructuring programs that may result in TDRs. 
The Company modifies residential mortgage loans under Federal 
Housing Administration, United States Department of Veterans 
Affairs, and its own internal programs. Under these programs, the 
Company offers qualifying homeowners the opportunity to 
permanently modify their loan and achieve more affordable 
monthly payments by providing loan concessions. These 
concessions may include adjustments to interest rates, 
conversion of adjustable rates to fixed rates, extensions of 
maturity dates or deferrals of payments, capitalization of accrued 
interest and/or outstanding advances, or in limited situations, 
partial forgiveness of loan principal. In most instances, 
participation in residential mortgage loan restructuring programs 
requires the customer to complete a short-term trial period. A 
permanent loan modification is contingent on the customer 
successfully completing the trial period arrangement, and the loan 
documents are not modified until that time. The Company reports 
loans in a trial period arrangement as TDRs and continues to 
report them as TDRs after the trial period. 

Credit card and other retail loan TDRs are generally part of 
distinct restructuring programs providing customers modification 
solutions over a specified time period, generally up to 60 months. 

In accordance with regulatory guidance, the Company 

considers secured consumer loans that have had debt 
discharged through bankruptcy where the borrower has not 
reaffirmed the debt to be TDRs. If the loan amount exceeds the 
collateral value, the loan is charged down to collateral value and 
the remaining amount is reported as nonperforming. 

Loan modifications or concessions granted to customers 
resulting directly from the effects of the COVID-19 pandemic, 
who were otherwise in current payment status, are not 
considered to be TDRs. 

41 

The following table provides a summary of TDRs by loan class, including the delinquency status for TDRs that continue to accrue interest 
and TDRs included in nonperforming assets: 

At December 31, 2020 
(Dollars in Millions) 

As a Percent of Performing TDRs 

Performing 
TDRs 

30-89 Days 
Past Due 

90 Days or More 
Past Due 

Nonperforming 
TDRs 

Commercial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial real estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  167 
153 
1,426 
234 
197 

TDRs, excluding loans purchased from GNMA mortgage 

pools  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Loans purchased from GNMA mortgage pools(g)  . . . . . . . . . . . . . 

2,177 
1,434 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$3,611 

6.4% 
12.8 
5.7 
7.9 
12.9 

7.1 
— 

4.3% 

2.7% 
— 
4.6 
4.0 
6.7 

4.2 
— 

2.5% 

$230(a) 
174(b) 
141 
— 
37(c) 

582 
— 

$582 

Total 
TDRs 

$  397 
327 
1,567(d) 
234 
234(e) 

2,759 
1,434(f) 

$4,193 

(a)  Primarily represents loans less than six months from the modification date that have not met the performance period required to return to accrual status (generally six months) and small 

business credit cards with a modified rate equal to 0 percent. 

(b)  Primarily represents loans less than six months from the modification date that have not met the performance period required to return to accrual status (generally six months). 
(c)  Primarily represents loans with a modified rate equal to 0 percent. 
(d)  Includes $272 million of residential mortgage loans to borrowers that have had debt discharged through bankruptcy and $33 million in trial period arrangements or previously placed in trial 

period arrangements but not successfully completed. 

(e)  Includes $77 million of other retail loans to borrowers that have had debt discharged through bankruptcy and $16 million in trial period arrangements or previously placed in trial period 

(f) 

arrangements but not successfully completed. 
Includes $150 million of Federal Housing Administration and United States Department of Veterans Affairs residential mortgage loans to borrowers that have had debt discharged through 
bankruptcy and $277 million in trial period arrangements or previously placed in trial period arrangements but not successfully completed. 

(g)  Approximately 12.3 percent and 41.0 percent of the total TDR loans purchased from GNMA mortgage pools are 30-89 days past due and 90 days or more past due, respectively, but are not 

classified as delinquent as their repayments are insured by the Federal Housing Administration or guaranteed by the United States Department of Veterans Affairs. 

Short-term and Other Loan Modifications The Company 
makes short-term and other modifications that it does not 
consider to be TDRs, in limited circumstances, to assist 
borrowers experiencing temporary hardships. Short-term 
consumer lending modification programs include payment 
reductions, deferrals of up to three past due payments, and the 
ability to return to current status if the borrower makes required 
payments. The Company may also make short-term 
modifications to commercial lending loans, with the most 
common modification being an extension of the maturity date of 
three months or less. Such extensions generally are used when 
the maturity date is imminent and the borrower is experiencing 
some level of financial stress, but the Company believes the 
borrower will pay all contractual amounts owed. 

COVID-19 Payment Relief The Company has offered payment 
relief, including forbearance, payment deferrals and other 
customer accommodations, to assist borrowers that have 
experienced financial hardship resulting from the effects of the 

COVID-19 pandemic. The majority of these borrowers were not 
delinquent on payments at the time they received the payment 
relief. From March 2020 through December 31, 2020, the 
Company had approved approximately 365,000 loan 
modifications for these borrowers, representing approximately 
$27.2 billion. The loans modified consisted primarily of payment 
forbearance or deferrals of 90 days or less. A portion of the 
borrowers who received account modifications are no longer 
participating in these payment relief programs, as the programs 
are generally short-term; and at December 31, 2020, 
approximately 83,000 accounts, representing $10.1 billion, were 
currently in an active payment relief program. The recognition of 
delinquent or nonaccrual loans and loan net charge-offs may be 
delayed for those customers enrolled in these payment relief 
programs who would have otherwise moved into past due or 
nonaccrual status, as these customer accounts do not continue 
to age during the period the payment delay is provided. 

42 

The following table summarizes borrowers enrolled in payment relief programs as a result of the COVID-19 pandemic at December 31, 
2020, as a percentage of the Company’s loans and loan balances: 

Percentage of Loan Accounts  Percentage of Loan Balances 
in Payment Relief Programs 
in Payment Relief Programs 

Program Details 

Commercial  . . . . . . . . . . . . . 

.11% 

.13% 

Commercial real estate  . . . . 

.52 

.78 

Residential mortgages(a)  . . . . 

3.00 

4.21 

Credit cards  . . . . . . . . . . . . . 

Other retail  . . . . . . . . . . . . . . 

.18 

.62 

.38 

.98 

Primarily 3 month payment deferral up to a maximum of 
6 months; interest continues to accrue with various 
payment options; may include short-term covenant 
waivers 

Primarily 3 month payment deferral up to a maximum of 
6 months; interest continues to accrue with various 
payment options; may include short-term covenant 
waivers 

Primarily 6 month payment forbearance, which may be 
extended up to 12 months; interest continues to accrue; 
cumulative payments suspended during forbearance 
period are either paid-off immediately or under a short-
term repayment plan, or addressed through a 
permanent loan modification that either requires 
repayment at maturity or through restructured payments 
over time 

Primarily 3 month payment deferral; interest continues to 
accrue 

Home equity loan programs are similar to residential 
mortgage programs; programs for other loan portfolios 
are primarily 2 month payment deferral up to a maximum 
of 4 months; interest continues to accrue 

Total loans(a)  . . . . . . . . . . . 

.31% 

1.36% 

Note: Payment relief generally includes payment deferrals, forbearances, extensions and re-ages, and excludes loans made under the Small Business Administration’s (“SBA”) Paycheck Protection 
Program, as amounts due under that program are expected to be fully forgiven by the SBA. 
(a)  Excludes loans purchased from GNMA mortgage pools, whose repayments are primarily insured by the Federal Housing Administration or guaranteed by the United States Department of 

Veterans Affairs. At December 31, 2020, 52.12 percent of the total number of accounts and 55.71 percent of the total loan balances of loans purchased from GNMA mortgage pools were to 
borrowers enrolled in payment relief programs as a result of the COVID-19 pandemic. Including these loans, 13.61 percent of the total number of accounts and 11.42 percent of the total 
balances of residential mortgages were to borrowers enrolled in payment relief programs as result of the COVID-19 pandemic. Including these loans, .61 percent of the total number of 
accounts and 3.35 percent of the total balances of all loans were to borrowers enrolled in payment relief programs as result of the COVID-19 pandemic. 

Nonperforming Assets The level of nonperforming assets 
represents another indicator of the potential for future credit 
losses. Nonperforming assets include nonaccrual loans, 
restructured loans not performing in accordance with modified 
terms and not accruing interest, restructured loans that have not 
met the performance period required to return to accrual status, 
other real estate owned (“OREO”) and other nonperforming 
assets owned by the Company. Interest payments collected from 
assets on nonaccrual status are generally applied against the 
principal balance and not recorded as income. However, interest 
income may be recognized for interest payments if the remaining 
carrying amount of the loan is believed to be collectible. 

At December 31, 2020, total nonperforming assets were 
$1.3 billion, compared with $829 million at December 31, 2019. 

The $469 million (56.6 percent) increase in nonperforming assets, 
from December 31, 2019 to December 31, 2020, was driven by 
increases in nonperforming commercial and commercial real 
estate loans. The ratio of total nonperforming assets to total loans 
and other real estate was 0.44 percent at December 31, 2020, 
compared with 0.28 percent at December 31, 2019. The 
Company expects nonperforming assets to remain elevated given 
current economic conditions. 

OREO was $24 million at December 31, 2020, compared with 
$78 million at December 31, 2019, and was related to foreclosed 
properties that previously secured loan balances. These balances 
exclude foreclosed GNMA loans whose repayments are primarily 
insured by the Federal Housing Administration or guaranteed by 
the United States Department of Veterans Affairs. 

43 

TABLE 16  Nonperforming Assets(a) 
At December 31 (Dollars in Millions) 
Commercial 

2020 

2019 

2018 

2017 

2016 

Commercial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  321 
54 
Lease financing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

375 

$172 
32 

204 

$186 
23 

209 

Commercial Real Estate 

Commercial mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Construction and development  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total commercial real estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential Mortgages(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit Card 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other Retail 

Retail leasing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Home equity and second mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Covered Loans 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

411 
39 

450 
245 
— 

13 
107 
34 

154 

— 

1,224 
Total nonperforming loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other Real Estate(c) 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
24 
Covered Other Real Estate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
— 
Other Assets 
50 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total nonperforming assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $1,298 

Accruing loans 90 days or more past due(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  477 
Nonperforming loans to total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Nonperforming assets to total loans plus other real estate(c)  . . . . . . . . . . . . . . . . . . . . 

.41% 
.44% 

74 
8 

82 
241 
— 

13 
116 
36 

165 

— 

692 
78 
— 
59 

76 
39 

115 
296 
— 

12 
145 
40 

197 

— 

817 
111 
— 
61 

$829 

$605 

.23% 
.28% 

$989 

$584 

.28% 
.34% 

$  225 
24 

$  443 
40 

249 

108 
34 

142 
442 
1 

8 
126 
34 

168 

6 

483 

87 
37 

124 
595 
3 

2 
128 
27 

157 

6 

1,008 
141 
21 
30 

$1,200 

$  720 

1,368 
186 
26 
23 

$1,603 

$  764 

.36% 
.43% 

.50% 
.59% 

Changes in Nonperforming Assets 

(Dollars in Millions) 
Balance December 31, 2019  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Additions to nonperforming assets 

New nonaccrual loans and foreclosed properties  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Advances on loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total additions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Reductions in nonperforming assets 

Paydowns, payoffs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net sales  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Return to performing status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Charge-offs(d)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total reductions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Net additions to (reductions in) nonperforming assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Commercial and 
Commercial 
Real Estate 

Residential 
Mortgages, 
Credit Card and 
Other Retail 

Total 

$  321 

$ 508 

$  829 

1,428 
15 

1,443 

(314) 
(237) 
(19) 
(340) 

(910) 

533 

264 
1 

265 

(123) 
(63) 
(118) 
(25) 

(329) 

(64) 

1,692 
16 

1,708 

(437) 
(300) 
(137) 
(365) 

(1,239) 

469 

Balance December 31, 2020  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  854 

$ 444 

$ 1,298 

(a)  Throughout this document, nonperforming assets and related ratios do not include accruing loans 90 days or more past due. 
(b)  Excludes $1.8 billion, $1.7 billion, $1.7 billion, $1.9 billion, and $2.5 billion at December 31, 2020, 2019, 2018, 2017 and 2016, respectively, of loans purchased from GNMA mortgage pools 

that are 90 days or more past due that continue to accrue interest, as their repayments are primarily insured by the Federal Housing Administration or guaranteed by the United States 
Department of Veterans Affairs. 

(c)  Foreclosed GNMA loans of $33 million, $155 million, $235 million, $267 million and $373 million at December 31, 2020, 2019, 2018, 2017 and 2016, respectively, continue to accrue interest 
and are recorded as other assets and excluded from nonperforming assets because they are insured by the Federal Housing Administration or guaranteed by the United States Department of 
Veterans Affairs. 

(d)  Charge-offs exclude actions for certain card products and loan sales that were not classified as nonperforming at the time the charge-off occurred. 

44 

The following table provides an analysis of OREO, as a percent of their related loan balances, including geographical location detail for 
residential (residential mortgage, home equity and second mortgage) and commercial (commercial and commercial real estate) loan 
balances: 

At December 31 (Dollars in Millions) 

Residential 

Amount 

As a Percent of Ending 
Loan Balances 

2020 

2019 

2020 

2019 

Minnesota  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
California  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
New York . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Illinois  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Oregon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
All other states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total residential  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Commercial 

Iowa  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
California  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
All other states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$ 3 
2
2
2 
2
12 
23 

1
—
—

1

$24 

$ 6 
7 
6 
10 
4 
41 
74 

— 
3 
1 
4 
$78 

.05% 
.01 
.17 
.04 
.07 
.03 
.03 

.04 
— 
—

—

.01% 

.10% 
.03 
.66 
.22 
.12 
.09 
.09 

— 
.01 
— 
— 
.03% 

Analysis of Loan Net Charge-offs Total loan net charge-offs 
were $1.8 billion in 2020, compared with $1.5 billion in 2019. The 
$332 million (22.8 percent) increase in total net charge-offs in 
2020, compared with 2019, reflected higher commercial and 
commercial real estate loan net charge-offs, partially offset by a 
decrease in credit card loan net charge-offs. The ratio of total 
loan net charge-offs to average loans outstanding was 
0.58 percent in 2020, compared with 0.50 percent in 2019. 

Commercial and commercial real estate loan net charge-offs 

for 2020 were $700 million (0.45 percent of average loans 
outstanding), compared with $299 million (0.21 percent of 
average loans outstanding) in 2019. The increase in net charge-
offs in 2020, compared with 2019, reflected higher charge-offs as 
a result of deteriorating economic conditions in 2020. 

Residential mortgage loan net charge-offs for 2020 reflected a 

net recovery of $12 million (0.02 percent of average loans 

outstanding), compared with $3 million of net charge-offs in 
2019. Credit card loan net charge-offs in 2020 were $829 million 
(3.71 percent of average loans outstanding), compared with 
$893 million (3.83 percent of average loans outstanding) in 2019. 
Other retail loan net charge-offs for 2020 were $269 million 
(0.47 percent of average loans outstanding), compared with 
$259 million (0.45 percent of average loans outstanding) in 2019. 
The decrease in total residential mortgage, credit card and other 
retail loan net charge-offs in 2020, compared with 2019, reflected 
lower credit card and residential mortgage loan charge-offs, 
partially offset by higher retail leasing charge-offs due to the 
inclusion of end of term losses on residual lease values as of 
January 1, 2020. 

45 

TABLE 17  Net Charge-offs as a Percent of Average Loans Outstanding 
2019 
Year Ended December 31 

2020 

2018 

2017 

2016 

Commercial 

Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Lease financing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

.45% 
.54 

Total commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

.45 

.28% 
.22 

.28 

.25% 
.25 

.25 

.27% 
.31 

.28 

.35% 
.34 

.35 

Commercial Real Estate 

Commercial mortgages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Construction and development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

.62 
.02 

.46 
Total commercial real estate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential Mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
(.02) 
Credit Card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3.71 
Other Retail 

Retail leasing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Home equity and second mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

.96 
(.03) 
.56 

Total other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

.47 

.04 
.02 

.04 
— 
3.83 

.15 
(.02) 
.76 

.45 

(.06) 
(.02) 

(.05) 
.03 
3.90 

.15 
(.02) 
.79 

.46 

.03 
(.07) 

— 
.06 
3.76 

.14 
(.03) 
.75 

.44 

(.01) 
(.08) 

(.03) 
.11 
3.30 

.09 
.01 
.71 

.42 

Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

.58% 

.50% 

.48% 

.48% 

.47% 

Analysis and Determination of the Allowance for Credit Losses 
Prior to January 1, 2020, the allowance for credit losses was 
established to reserve for probable and estimable losses incurred in 
the Company’s loan and lease portfolio, including unfunded credit 
commitments. Effective January 1, 2020, the Company adopted 
new accounting guidance which changed previous impairment 
recognition to a model that is based on expected losses rather than 
incurred losses. The allowance considers expected losses for the 
remaining lives of the applicable assets, inclusive of expected 
recoveries. The allowance for credit losses is increased through 
provisions charged to earnings and reduced by net charge-offs. 
Management evaluates the appropriateness of the allowance for 
credit losses on a quarterly basis. Multiple economic scenarios are 
considered over a three-year reasonable and supportable forecast 
period, which incorporates historical loss experience in years two 
and three. These economic scenarios are constructed with 
interrelated projections of multiple economic variables, and loss 
estimates are produced that consider the historical correlation of 
those economic variables with credit losses. After the forecast 
period, the Company fully reverts to long-term historical loss 
experience, adjusted for prepayments and characteristics of the 
current loan and lease portfolio, to estimate losses over the 
remaining life of the portfolio. The economic scenarios are updated 
at least quarterly and are designed to provide a range of reasonable 
estimates, which are both better and worse than current 
expectations. Scenarios are weighted based on the Company’s 
expectation of economic conditions for the foreseeable future and 
reflect significant judgment and consider uncertainties that exist. 
Final loss estimates also consider factors affecting credit losses not 
reflected in the scenarios, due to the unique aspects of current 
conditions and expectations. These factors may include, but are not 
limited to, loan servicing practices, regulatory guidance, and/or fiscal 
and monetary policy actions. Because business processes and 
credit risks associated with unfunded credit commitments are 
essentially the same as for loans, the Company utilizes similar 
processes to estimate its liability for unfunded credit commitments, 

which is included in other liabilities in the Consolidated Balance 
Sheet. Both the allowance for loan losses and the liability for 
unfunded credit commitments are included in the Company’s 
analysis of credit losses and reported reserve ratios. 

The allowance recorded for credit losses utilizes forward-
looking expected loss models to consider a variety of factors 
affecting lifetime credit losses. These factors include, but are not 
limited to, macroeconomic variables such as unemployment 
rates, real estate prices, gross domestic product levels, corporate 
bonds spreads and long-term interest rate forecasts, as well as 
loan and borrower characteristics, such as internal risk ratings on 
commercial loans and consumer credit scores, delinquency 
status, collateral type and available valuation information, 
consideration of end-of-term losses on lease residuals, and the 
remaining term of the loan, adjusted for expected prepayments. 
For each loan portfolio, model estimates are adjusted as 
necessary to consider any relevant changes in portfolio 
composition, lending policies, underwriting standards, risk 
management practices, economic conditions or other factors that 
may affect the accuracy of the model. Expected credit loss 
estimates also include consideration of expected cash recoveries 
on loans previously charged-off or expected recoveries on 
collateral-dependent loans where recovery is expected through 
sale of the collateral. Where loans do not exhibit similar risk 
characteristics, an individual analysis is performed to consider 
expected credit losses. 

The allowance recorded for individually evaluated loans 
greater than $5 million in the commercial lending segment is 
based on an analysis utilizing expected cash flows discounted 
using the original effective interest rate, the observable market 
price of the loan, or the fair value of the collateral, less selling 
costs, for collateral-dependent loans as appropriate. For 
commercial TDRs individually evaluated for impairment, attributes 
of the borrower are the primary factors in determining the 
allowance for credit losses. However, historical loss experience is 

46 

2019 
$4,441 
– 

2018 
$4,417 
– 

2017 
$4,357 
– 

2016 
$4,306 
– 

TABLE 18  Summary of Allowance for Credit Losses 
(Dollars in Millions) 
2020 
Balance at beginning of year  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $4,491 
Change in accounting principle(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,499 
Charge-Offs 
Commercial 

Commercial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Lease financing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total commercial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Commercial real estate 

Commercial mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Construction and development  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total commercial real estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other retail 

Retail leasing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Home equity and second mortgages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total other retail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total charge-offs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

536 
39 
575 

202 
8 
210 
19 
975 

101 
16 
284 
401 
2,180 

Recoveries 

Commercial 

Commercial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Lease financing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total commercial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Commercial real estate 

Commercial mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Construction and development  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total commercial real estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other retail 

Retail leasing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Home equity and second mortgages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total other retail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total recoveries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Net Charge-Offs 
Commercial 

Commercial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Lease financing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total commercial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Commercial real estate 

Commercial mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Construction and development  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total commercial real estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other retail 

53 
9 
62 

17 
6 
23 
31 
146 

20 
20 
92 
132 
394 

483 
30 
513 

185 
2 
187 
(12) 
829 

380 
19 
399 

17 
4 
21 
34 
1,028 

24 
19 
342 
385 
1,867 

107 
7 
114 

5 
2 
7 
31 
135 

11 
22 
93 
126 
413 

273 
12 
285 

12 
2 
14 
3 
893 

81 
Retail leasing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
(4) 
Home equity and second mortgages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
192 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
269 
Total other retail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,786 
Total net charge-offs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Provision for credit losses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,806 
– 
Other changes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Balance at end of year  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $8,010 

Components 

Allowance for loan losses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $7,314 
696 
Liability for unfunded credit commitments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total allowance for credit losses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $8,010 

13 
(3) 
249 
259 
1,454 
1,504 
– 
$4,491 

$4,020 
471 
$4,491 

328 
22 
350 

6 
3 
9 
48 
970 

21 
25 
337 
383 
1,760 

91 
8 
99 

23 
5 
28 
31 
124 

9 
28 
87 
124 
406 

237 
14 
251 

(17) 
(2) 
(19) 
17 
846 

12 
(3) 
250 
259 
1,354 
1,379 
(1) 
$4,441 

$3,973 
468 
$4,441 

387 
27 
414 

28 
2 
30 
65 
887 

16 
31 
308 
355 
1,751 

140 
10 
150 

20 
10 
30 
28 
101 

6 
36 
70 
112 
421 

247 
17 
264 

8 
(8) 
– 
37 
786 

10 
(5) 
238 
243 
1,330 
1,390 
– 
$4,417 

$3,925 
492 
$4,417 

388 
29 
417 

12 
10 
22 
85 
759 

9 
40 
283 
332 
1,615 

81 
11 
92 

16 
19 
35 
25 
83 

4 
39 
68 
111 
346 

307 
18 
325 

(4) 
(9) 
(13) 
60 
676 

5 
1 
215 
221 
1,269 
1,324 
(4) 
$4,357 

$3,813 
544 
$4,357 

Allowance for Credit Losses as a Percentage of 

Period-end loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Nonperforming loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Nonperforming and accruing loans 90 days or more past due . . . . . . . . . . . . . . . . . . . . 
Nonperforming assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net charge-offs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

2.69% 
654 
471 
617 
448 

1.52% 
649 
346 
542 
309 

1.55% 
544 
317 
449 
328 

1.58% 
438 
256 
368 
332 

1.59% 
318 
204 
272 
343 

(a)  Effective January 1, 2020, the Company adopted accounting guidance which changed impairment recognition of financial instruments to a model that is based on expected losses rather than 

incurred losses. 

47 

TABLE 19  Allocation of the Allowance for Credit Losses 
Allowance Amount 

Allowance as a Percent of Loans 

At December 31 (Dollars in Millions) 

2020 

2019 

2018 

2017 

2016 

2020 

2019 

2018 

2017 

2016 

Commercial 

Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Lease financing  . . . . . . . . . . . . . . . . . . . . . . . . . 

$2,344 
79 

$1,413 
71 

$1,388 
66 

$1,298 
74 

$1,376 
74 

2.41%  1.44%  1.43%  1.41%  1.56% 
1.18 
1.42 

1.25 

1.32 

1.36 

Total commercial  . . . . . . . . . . . . . . . . . . . . . . 

2,423 

1,484 

1,454 

1,372 

1,450 

2.36 

1.43 

1.42 

1.41 

1.55 

Commercial Real Estate 

Commercial mortgages  . . . . . . . . . . . . . . . . . . . 
Construction and development . . . . . . . . . . . . . 

Total commercial real estate  . . . . . . . . . . . . . 
Residential Mortgages  . . . . . . . . . . . . . . . . . 
Credit Card  . . . . . . . . . . . . . . . . . . . . . . . . . . . 

894 
650 

1,544 
573 
2,355 

Other Retail 

Retail leasing  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Home equity and second mortgages  . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

252 
349 
514 

Total other retail  . . . . . . . . . . . . . . . . . . . . . . . 
Covered Loans  . . . . . . . . . . . . . . . . . . . . . . . . 

1,115 
– 

272 
527 

799 
433 
1,128 

78 
232 
337 

647 
– 

269 
531 

800 
455 
1,102 

25 
265 
340 

630 
–

295 
536 

831 
449 
1,056 

21 
298 
359 

678 
31 

282 
530 

812 
510 
934 

11 
300 
306 

617 
34 

3.14 
6.00 

3.93 
.75 
10.54 

3.09 
2.80 
1.41 

1.96 
– 

.93 
5.10 

2.01 
.61 
4.55 

.92 
1.54 
1.00 

1.13 
– 

.94 
4.85 

2.02 
.70 
4.72 

.29 
1.64 
1.07 

1.12 
–

1.00 
4.83 

2.05 
.75 
4.76 

.26 
1.83 
1.09 

1.18 
.99

.89 
4.61 

1.88 
.89 
4.29 

.17 
1.83 
.98 

1.15 
.89 

Total allowance  . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$8,010 

$4,491 

$4,441 

$4,417 

$4,357 

2.69%  1.52%  1.55%  1.58%  1.59% 

also incorporated into the allowance methodology applied to this 
category of loans. Commercial lending segment TDR loans may 
be collectively evaluated for impairment where observed 
performance history, including defaults, is a primary driver of the 
loss allocation. 

The allowance recorded for TDR loans in the consumer 
lending segment is determined on a homogenous pool basis 
utilizing expected cash flows discounted using the original 
effective interest rate of the pool. The expected cash flows on 
TDR loans consider subsequent payment defaults since 
modification, the borrower’s ability to pay under the restructured 
terms, and the timing and amount of payments. The allowance 
for collateral-dependent loans in the consumer lending segment 
is determined based on the current fair value of the collateral less 
costs to sell. 

When evaluating the appropriateness of the allowance for 
credit losses for any loans and lines in a junior lien position, the 
Company considers the delinquency and modification status of 
the first lien. At December 31, 2020, the Company serviced the 
first lien on 38 percent of the home equity loans and lines in a 
junior lien position. The Company also considers the status of first 
lien mortgage accounts reported on customer credit bureau files 
when the first lien is not serviced by the Company. Regardless of 
whether the Company services the first lien, an assessment is 
made of economic conditions, problem loans, recent loss 
experience and other factors in determining the allowance for 
credit losses. Based on the available information, the Company 
estimated $209 million or 1.7 percent of its total home equity 
portfolio at December 31, 2020, represented non-delinquent 
junior liens where the first lien was delinquent or modified, 
excluding loans in COVID-related forbearance programs. 

The Company considers historical loss experience on the 
loans and lines in a junior lien position to establish loss estimates 
for junior lien loans and lines the Company services that are 

current, but the first lien is delinquent or modified. The historical 
long-term average loss experience related to junior liens has been 
relatively limited (less than 1 percent of the total portfolio 
annually), and estimates are adjusted to consider current 
collateral support and portfolio risk characteristics. These include 
updated credit scores and collateral estimates obtained on the 
Company’s home equity portfolio each quarter. In its evaluation of 
the allowance for credit losses, the Company also considers the 
increased risk of loss associated with home equity lines that are 
contractually scheduled to convert from a revolving status to a 
fully amortizing payment. 

Beginning January 1, 2020, when a loan portfolio is 

purchased, the acquired loans are divided into those considered 
purchased with more than insignificant credit deterioration 
(“PCD”) and those not considered purchased with more than 
insignificant credit deterioration. An allowance is established for 
each population and considers product mix, risk characteristics 
of the portfolio, bankruptcy experience, delinquency status and 
refreshed LTV ratios when possible. The allowance established 
for purchased loans not considered PCD is recognized through 
provision expense upon acquisition, whereas the allowance 
established for loans considered PCD at acquisition is offset by 
an increase in the basis of the acquired loans. Any subsequent 
increases and decreases in the allowance related to purchased 
loans, regardless of PCD status, are recognized through 
provision expense, with charge-offs charged to the allowance. 
The Company did not have a material amount of PCD loans 
included in its loan portfolio at December 31, 2020. 

The Company’s methodology for determining the appropriate 
allowance for credit losses also considers the imprecision inherent 
in the methodologies used and allocated to the various loan 
portfolios. As a result, amounts determined under the 
methodologies described above are adjusted by management to 

48 

consider the potential impact of other qualitative factors not 
captured in quantitative model adjustments which include, but are 
not limited to, the following: model imprecision, imprecision in 
economic scenario assumptions, and emerging risks related to 
either changes in the economic environment that are affecting 
specific portfolios, or changes in portfolio concentrations over time 
that may affect model performance. The consideration of these 
items results in adjustments to allowance amounts included in the 
Company’s allowance for credit losses for each loan portfolio. 

The results of the analysis are evaluated quarterly to confirm 

the estimates are appropriate for each loan portfolio. Table 19 
shows the amount of the allowance for credit losses by loan class 
and underlying portfolio category. 

Although the Company determined the amount of each 
element of the allowance separately and considers this process 
to be an important credit management tool, the entire allowance 
for credit losses is available for the entire loan portfolio. The actual 
amount of losses can vary significantly from the estimated 
amounts. 

At December 31, 2020, the allowance for credit losses was 
$8.0 billion (2.69 percent of period-end loans), compared with an 
allowance of $4.5 billion (1.52 percent of period-end loans) at 
December 31, 2019. The ratio of the allowance for credit losses to 
nonperforming loans was 654 percent at December 31, 2020, 
compared with 649 percent at December 31, 2019. The ratio of the 
allowance for credit losses to annual loan net charge-offs at 
December 31, 2020, was 448 percent, compared with 309 percent 
at December 31, 2019. Management determined the allowance for 
credit losses was appropriate at December 31, 2020. 

The increase in the allowance for credit losses of $3.5 billion 

(78.4 percent) at December 31, 2020, compared with 

December 31, 2019, reflected the $1.5 billion impact of the 
January 1, 2020 adoption of new accounting guidance, along 
with an additional $2.0 billion increase during 2020 to recognize 
the expected losses resulting from the deteriorating and ongoing 
effects of adverse economic conditions driven by the impact of 
COVID-19 on the domestic and global economies, as well as new 
loan production and acquired loans. Expected loss estimates 
consider various factors including the changing economic activity, 
potential mitigating effects of government stimulus, estimated 
duration and severity of the health crisis, customer specific 
information impacting changes in risk ratings, projected 
delinquencies and the impact of industry-wide loan modification 
efforts designed to limit long-term effects of the COVID-19 
pandemic, among other factors. 

Changes in economic conditions in 2020 included significant 

reductions in economic activity related to actions taken by 
customers and governmental authorities to slow the spread of 
COVID-19. Levels of employment and overall gross domestic 
product in the United States declined significantly with the initial 
wave of the pandemic, and had not fully recovered at December 
31, 2020, which contributed to the increase in expected credit 
losses. At the same time, record economic stimulus measures 
were also enacted, and additional measures are being 
considered, with the intent to support businesses and consumers 
through what is expected to be a period of reduced economic 
activity. These competing positive and negative factors are 
evaluated through a combination of quantitative calculations 
using economic scenarios and qualitative assessments that 
consider the high degree of uncertainty related to the 
unprecedented levels of both economic stress and the stimulus 
response. 

The following table summarizes the baseline forecast for key economic variables the Company used in its estimate of the allowance for 
credit losses at January 1, 2020 and December 31, 2020: 

United States unemployment rate for the three months ending(a) 

December 31, 2020  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
June 30, 2021  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
December 31, 2021  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

United States real gross domestic product for the three months ending(b) 

December 31, 2020  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
June 30, 2021  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
December 31, 2021  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

(a)  Reflects quarterly average of forecasted reported United States unemployment rate. 
(b)  Reflects cumulative change from December 31, 2019. 

January 1, 
2020 

December 31, 
2020 

4.0% 
4.0 
4.0 

1.2% 
2.2 
2.9 

6.7% 
7.1 
6.8 

(2.5)% 
(1.1) 
1.5 

49 

Baseline economic forecasts are used in combination with 

alternative scenarios and historical loss experience as is 
considered reasonable and supportable to inform the Company’s 
allowance for credit losses. Changes in the allowance for credit 
losses are based on a variety of factors, including loan balance 
changes, portfolio credit quality and mix changes, and changes in 
general economic conditions and expectations (including for 
unemployment and gross domestic product), among other 
factors. Based on economic conditions at December 31, 2020, it 
was difficult to estimate the length and severity of the economic 
downturn that may result from COVID-19 and the impact of other 
factors that may influence the level of eventual losses and 
corresponding requirements for the allowance for credit losses, 
including the impact of economic stimulus programs and 
customer accommodation activity. While reserves consider the 
uncertainty in these estimates, the unpredictability of the 
COVID-19 pandemic could continue to result in the recognition of 
credit losses in the Company’s loan portfolios and changes in the 
allowance for credit losses, particularly if the economy worsens. 
The allowance for credit losses related to commercial lending 

segment loans increased $1.4 billion during the year ended 
December 31, 2020, as increased loan volume and credit 
downgrades during the period reflected the impact of COVID-19 
on certain industry sectors, including the retail and restaurants, 
energy, media and entertainment, lodging and airline industries 
that were severely impacted by virus containment measures. 

The following table summarizes the Company’s commercial 
lending segment credit exposure to customers within the industry 
sectors most impacted by COVID-19, as a percentage of total 
loans and legal commitments outstanding at December 31, 2020: 

Retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Energy (includes Oil and gas)  . . . . . . . . . . . 
Media and entertainment  . . . . . . . . . . . . . . 
Lodging  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Airline  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Loans 

3.8% 
.9 
2.0 
1.3 
.3 

Outstanding 
Commitments 

5.2% 
2.2 
2.2 
1.0 
.5 

The allowance for credit losses related to consumer lending 

segment loans increased $592 million during the year ended 
December 31, 2020, as higher economic risks, including those 
due to increased unemployment, and increases in expected 
losses related to acquired portfolios were partially mitigated by 
strong underlying credit quality that supports expectations of 
long-term repayment, and the decline in funded loan balances. 

Residual Value Risk Management The Company manages its 
risk to changes in the residual value of leased vehicles, office and 
business equipment, and other assets through disciplined 
residual valuation setting at the inception of a lease, diversification 
of its leased assets, regular residual asset valuation reviews and 
monitoring of residual value gains or losses upon the disposition 
of assets. Lease originations are subject to the same well-defined 
underwriting standards referred to in the “Credit Risk 
Management” section, which includes an evaluation of the 
residual value risk. Retail lease residual value risk is mitigated 

further by effective end-of-term marketing of off-lease vehicles. 
Included in the retail leasing portfolio was approximately 
$6.3 billion of retail leasing residuals at December 31, 2020, 
compared with $6.6 billion at December 31, 2019. The Company 
monitors concentrations of leases by manufacturer and vehicle 
type. As of December 31, 2020, vehicle lease residuals related to 
sport utility vehicles were 46.3 percent of the portfolio, while truck 
and crossover utility vehicle classes represented approximately 
32.8 percent and 14.3 percent of the portfolio, respectively. At 
year-end 2020, the individual vehicle model with the largest 
residual value outstanding represented 13.2 percent of the 
aggregate residual value of all vehicles in the portfolio. At 
December 31, 2020 and 2019, the weighted-average origination 
term of the portfolio was 41 months. At December 31, 2020, the 
commercial leasing portfolio had $498 million of residuals, 
compared with $481 million at December 31, 2019. At year-end 
2020, lease residuals related to trucks and other transportation 
equipment represented 32.2 percent of the total residual 
portfolio, while business and office equipment represented 
32.1 percent. 

Operational Risk Management. The Company operates in 
many different businesses in diverse markets and relies on the 
ability of its employees and systems to process a high number of 
transactions. Operational risk is inherent in all business activities, 
and the management of this risk is important to the achievement 
of the Company’s objectives. Business lines have direct and 
primary responsibility and accountability for identifying, 
controlling, and monitoring operational risks embedded in their 
business activities, including those additional or increased risks 
created by the economic and financial disruptions, and the 
Company’s alternative working arrangements resulting from the 
COVID-19 pandemic. The Company maintains a system of 
controls with the objective of providing proper transaction 
authorization and execution, proper system operations, proper 
oversight of third parties with whom it does business, 
safeguarding of assets from misuse or theft, and ensuring the 
reliability and security of financial and other data. 

Business continuation and disaster recovery planning is also 
critical to effectively managing operational risks. Each business 
unit of the Company is required to develop, maintain and test 
these plans at least annually to ensure that recovery activities, if 
needed, can support mission critical functions, including 
technology, networks and data centers supporting customer 
applications and business operations. 

While the Company believes it has designed effective 
processes to minimize operational risks, there is no absolute 
assurance that business disruption or operational losses would 
not occur from an external event or internal control breakdown. 
On an ongoing basis, management makes process changes and 
investments to enhance its systems of internal controls and 
business continuity and disaster recovery plans. 

In the past, the Company has experienced attack attempts on 
its computer systems, including various denial-of-service attacks 
on customer-facing websites. The Company has not experienced 
any material losses relating to these attempts, as a result of its 

50 

controls, processes and systems to protect its networks, 
computers, software and data from attack, damage or 
unauthorized access but future attacks could be more disruptive 
or damaging. Attack attempts on the Company’s computer 
systems are evolving and increasing, and the Company continues 
to develop and enhance its controls and processes to protect 
against these attempts. 

Compliance Risk Management The Company may suffer legal 
or regulatory sanctions, material financial loss, or damage to its 
reputation through failure to comply with laws, regulations, rules, 
standards of good practice, and codes of conduct, including 
those related to compliance with Bank Secrecy Act/anti-money 
laundering requirements, sanctions compliance requirements as 
administered by the Office of Foreign Assets Control, consumer 
protection and other requirements. The Company has controls 
and processes in place for the assessment, identification, 
monitoring, management and reporting of compliance risks and 
issues, including those created or increased by the economic and 
financial disruptions caused by the COVID-19 pandemic. Refer to 
“Supervision and Regulation” in the Company’s Annual Report on 
Form 10-K for further discussion of the regulatory framework 
applicable to bank holding companies and their subsidiaries. 

Interest Rate Risk Management In the banking industry, 
changes in interest rates are a significant risk that can impact 
earnings and the safety and soundness of an entity. The 
Company manages its exposure to changes in interest rates 
through asset and liability management activities within guidelines 
established by its Asset Liability Management Committee 
(“ALCO”) and approved by the Board of Directors. The ALCO has 
the responsibility for approving and ensuring compliance with the 
ALCO management policies, including interest rate risk exposure. 

TABLE 20  Sensitivity of Net Interest Income 

One way the Company measures and analyzes its interest rate 
risk is through net interest income simulation analysis. 

Simulation analysis incorporates substantially all of the 

Company’s assets and liabilities and off-balance sheet 
instruments, together with forecasted changes in the balance 
sheet and assumptions that reflect the current interest rate 
environment. Through this simulation, management estimates the 
impact on net interest income of various interest rate changes 
that differ in the direction, amount and speed of change over 
time, as well as the shape of the yield curve. This simulation 
includes assumptions about how the balance sheet is likely to be 
affected by changes in loan and deposit growth. Assumptions are 
made to project interest rates for new loans and deposits based 
on historical analysis, management’s outlook and re-pricing 
strategies. These assumptions are reviewed and validated on a 
periodic basis with sensitivity analysis being provided for key 
variables of the simulation. The results are reviewed monthly by 
the ALCO and are used to guide asset/liability management 
strategies. 

The Company manages its interest rate risk position by 

holding assets with desired interest rate risk characteristics on its 
balance sheet, implementing certain pricing strategies for loans 
and deposits and selecting derivatives and various funding and 
investment portfolio strategies. 

Table 20 summarizes the projected impact to net interest 
income over the next 12 months of various potential interest rate 
changes. The sensitivity of the projected impact to net interest 
income over the next 12 months is dependent on balance sheet 
growth, product mix, deposit behavior, pricing and funding 
decisions. While the Company utilizes models and assumptions 
based on historical information and expected behaviors, actual 
outcomes could vary significantly. 

December 31, 2020 

December 31, 2019 

Down 50 bps  Up 50 bps  Down 200 bps  Up 200 bps 
Gradual 

Immediate 

Immediate 

Gradual 

Down 50 bps  Up 50 bps  Down 200 bps  Up 200 bps 
Gradual 

Immediate 

Immediate 

Gradual 

Net interest income  . . . . . . . . . . . . . . 

(4.48)% 

4.58% 

* 

6.57% 

(1.43)% 

.83% 

* 

.21% 

*  Given the level of interest rates, downward rate scenario is not computed. 

51 

Use of Derivatives to Manage Interest Rate and Other Risks 
To manage the sensitivity of earnings and capital to interest rate, 
prepayment, credit, price and foreign currency fluctuations (asset 
and liability management positions), the Company enters into 
derivative transactions. The Company uses derivatives for asset 
and liability management purposes primarily in the following ways: 

– To convert fixed-rate debt and available-for-sale investment 

securities from fixed-rate payments to floating-rate payments; 

– To convert the cash flows associated with floating-rate debt 

from floating-rate payments to fixed-rate payments; 

– To mitigate changes in value of the Company’s unfunded 
mortgage loan commitments, funded MLHFS and MSRs; 

– To mitigate remeasurement volatility of foreign currency 

denominated balances; and 

– To mitigate the volatility of the Company’s net investment in 
foreign operations driven by fluctuations in foreign currency 
exchange rates. 

In addition, the Company enters into interest rate and foreign 

exchange derivative contracts to support the business 
requirements of its customers (customer-related positions). The 
Company minimizes the market and liquidity risks of customer-
related positions by either entering into similar offsetting positions 
with broker-dealers, or on a portfolio basis by entering into other 
derivative or non-derivative financial instruments that partially or 
fully offset the exposure from these customer-related positions. 
The Company may enter into derivative contracts that are either 
exchange-traded, centrally cleared through clearinghouses or 
over-the-counter. The Company does not utilize derivatives for 
speculative purposes. 

The Company does not designate all of the derivatives that it 
enters into for risk management purposes as accounting hedges 
because of the inefficiency of applying the accounting 
requirements and may instead elect fair value accounting for the 
related hedged items. In particular, the Company enters into 
interest rate swaps, swaptions, forward commitments to buy 
to-be-announced securities (“TBAs”), U.S. Treasury and 
Eurodollar futures and options on U.S. Treasury futures to 
mitigate fluctuations in the value of its MSRs, but does not 
designate those derivatives as accounting hedges. The estimated 
net sensitivity to changes in interest rates of the fair value of the 
MSRs and the related derivative instruments at December 31, 
2020, to an immediate 25, 50 and 100 bps downward movement 
in interest rates would be a decrease of approximately $5 million, 
an increase of $10 million and an increase of $81 million, 
respectively. An immediate upward movement in interest rates at 
December 31, 2020, of 25, 50 and 100 bps would result in an 
increase of approximately $20 million, $39 million and $46 million, 
in the fair value of the MSRs and related derivative instruments, 
respectively. Refer to Note 9 of the Notes to Consolidated 
Financial Statements for additional information regarding MSRs. 
Additionally, the Company uses forward commitments to sell 
TBAs and other commitments to sell residential mortgage loans at 
specified prices to economically hedge the interest rate risk in its 
residential mortgage loan production activities. At December 31, 

2020, the Company had $15.0 billion of forward commitments to 
sell, hedging $7.0 billion of MLHFS and $12.0 billion of unfunded 
mortgage loan commitments. The forward commitments to sell 
and the unfunded mortgage loan commitments on loans intended 
to be sold are considered derivatives under the accounting 
guidance related to accounting for derivative instruments and 
hedging activities. The Company has elected the fair value option 
for the MLHFS. 

Derivatives are subject to credit risk associated with 
counterparties to the contracts. Credit risk associated with 
derivatives is measured by the Company based on the probability 
of counterparty default, including consideration of the COVID-19 
pandemic. The Company manages the credit risk of its derivative 
positions by diversifying its positions among various 
counterparties, by entering into master netting arrangements, 
and, where possible, by requiring collateral arrangements. The 
Company may also transfer counterparty credit risk related to 
interest rate swaps to third parties through the use of risk 
participation agreements. In addition, certain interest rate swaps, 
interest rate forwards and credit contracts are required to be 
centrally cleared through clearinghouses to further mitigate 
counterparty credit risk. 

For additional information on derivatives and hedging 

activities, refer to Notes 19 and 20 in the Notes to Consolidated 
Financial Statements. 

LIBOR Transition In July 2017, the United Kingdom’s Financial 
Conduct Authority announced that it would no longer require 
banks to submit rates for the London InterBank Offered Rate 
(“LIBOR”) after 2021. In November 2020, the Intercontinental 
Exchange Benchmark Administration, which is the administrator 
of LIBOR, proposed to cease the publication of all non-United 
States Dollar LIBOR rates and one week and two month United 
States Dollar LIBOR rates on December 31, 2021, but extend the 
publication of the remainder of United States Dollar LIBOR rates 
until June 30, 2023. The Company holds financial instruments 
that will be impacted by the discontinuance of LIBOR, including 
certain loans, investment securities, derivatives, borrowings and 
other financial instruments that use LIBOR as the benchmark 
rate. The Company also provides various services to customers 
in its capacity as trustee, which involve financial instruments that 
will be similarly impacted by the discontinuance of LIBOR. The 
Company anticipates these financial instruments will require 
transition to a new reference rate. This transition will occur over 
time as many of these arrangements do not have an alternative 
rate referenced in their contracts or a clear path for the parties to 
agree upon an alternative reference rate. In order to facilitate the 
transition process, the Company has instituted a LIBOR 
Transition Office and commenced an enterprise-wide project to 
identify, assess and monitor risks associated with the expected 
discontinuance or unavailability of LIBOR, actively engage with 
industry working groups and regulators, achieve operational 
readiness and engage impacted customers. During 2020, the 
Company began modifying its systems, models, procedures and 
internal infrastructure to be prepared to accept alternative 

52 

reference rates. The Company also adopted industry best 
practice guidelines for fallback language for new transactions, 
converted its cleared interest rate swaps discounting to Secured 
Overnight Financing Rate discounting, and distributed 
communications to certain impacted parties, both inside and 
outside the Company, on the transition. Refer to “Risk Factors” 
beginning on page 146, for further discussion on potential risks 
that could adversely affect the Company’s financial results as a 
result of the LIBOR transition. 

Market Risk Management In addition to interest rate risk, the 
Company is exposed to other forms of market risk, principally 
related to trading activities which support customers’ strategies 
to manage their own foreign currency, interest rate risk and 
funding activities. For purposes of its internal capital adequacy 
assessment process, the Company considers risk arising from its 
trading activities, as well as the remeasurement volatility of foreign 
currency denominated balances included on its Consolidated 
Balance Sheet (collectively, “Covered Positions”), employing 
methodologies consistent with the requirements of regulatory 
rules for market risk. The Company’s Market Risk Committee 
(“MRC”), within the framework of the ALCO, oversees market risk 
management. The MRC monitors and reviews the Company’s 
Covered Positions and establishes policies for market risk 
management, including exposure limits for each portfolio. The 
Company uses a VaR approach to measure general market risk. 
Theoretically, VaR represents the statistical risk of loss the 
Company has to adverse market movements over a one-day time 
horizon. The Company uses the Historical Simulation method to 
calculate VaR for its Covered Positions measured at the ninety-
ninth percentile using a one-year look-back period for 
distributions derived from past market data. The market factors 
used in the calculations include those pertinent to market risks 
inherent in the underlying trading portfolios, principally those that 
affect the Company’s corporate bond trading business, foreign 
currency transaction business, client derivatives business, loan 
trading business and municipal securities business, as well as 
those inherent in the Company’s foreign denominated balances 
and the derivatives used to mitigate the related measurement 
volatility. On average, the Company expects the one-day VaR to 
be exceeded by actual losses two to three times per year related 
to these positions. The Company monitors the accuracy of 
internal VaR models and modeling processes by back-testing 
model performance, regularly updating the historical data used by 
the VaR models and regular model validations to assess the 
accuracy of the models’ input, processing, and reporting 
components. All models are required to be independently 
reviewed and approved prior to being placed in use. If the 
Company were to experience market losses in excess of the 
estimated VaR more often than expected, the VaR models and 
associated assumptions would be analyzed and adjusted. 

The average, high, low and period-end one-day VaR amounts for 
the Company’s Covered Positions were as follows: 

Year Ended December 31 
(Dollars in Millions) 

2020 

2019 

Average  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
High  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Low  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Period-end . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$2 
3 
1 
2 

$1 
2 
1 
1 

Given the market volatility in the first quarter of 2020 resulting 

from effects of the COVID-19 pandemic, the Company 
experienced actual losses for its combined Covered Positions 
that exceeded VaR five times during the year ended 
December 31, 2020. The Company did not experience any actual 
losses for its combined Covered Positions that exceeded VaR 
during 2019. The Company stress tests its market risk 
measurements to provide management with perspectives on 
market events that may not be captured by its VaR models, 
including worst case historical market movement combinations 
that have not necessarily occurred on the same date. 

The Company calculates Stressed VaR using the same 
underlying methodology and model as VaR, except that a 
historical continuous one-year look-back period is utilized that 
reflects a period of significant financial stress appropriate to the 
Company’s Covered Positions. The period selected by the 
Company includes the significant market volatility of the last four 
months of 2008. 

The average, high, low and period-end one-day Stressed VaR 
amounts for the Company’s Covered Positions were as follows: 

Year Ended December 31 
(Dollars in Millions) 

2020 

2019 

Average  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
High  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Low  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Period-end . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$6 
8 
4 
5 

$6 
9 
4 
5 

Valuations of positions in client derivatives and foreign 
currency activities are based on discounted cash flow or other 
valuation techniques using market-based assumptions. These 
valuations are compared to third-party quotes or other market 
prices to determine if there are significant variances. Significant 
variances are approved by senior management in the Company’s 
corporate functions. Valuation of positions in the corporate bond 
trading, loan trading and municipal securities businesses are 
based on trader marks. These trader marks are evaluated against 
third-party prices, with significant variances approved by senior 
management in the Company’s corporate functions. 

The Company also measures the market risk of its hedging 

activities related to residential MLHFS and MSRs using the 
Historical Simulation method. The VaRs are measured at the 
ninety-ninth percentile and employ factors pertinent to the market 
risks inherent in the valuation of the assets and hedges. A 
one-year look-back period is used to obtain past market data for 
the models. 

53 

The average, high and low VaR amounts for the residential 
MLHFS and related hedges and the MSRs and related hedges 
were as follows: 

Year Ended December 31 
(Dollars in Millions) 

2020 

2019 

Residential Mortgage Loans Held For Sale 

and Related Hedges 
Average  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
High  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Low  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Mortgage Servicing Rights and Related 

Hedges 
Average  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
High  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Low  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$10 
22 
2 

$19 
54 
1 

$  3 
8 
– 

$  7 
11 
4 

Liquidity Risk Management The Company’s liquidity risk 
management process is designed to identify, measure, and 
manage the Company’s funding and liquidity risk to meet its daily 
funding needs and to address expected and unexpected 
changes in its funding requirements. The Company engages in 
various activities to manage its liquidity risk. These activities 
include diversifying its funding sources, stress testing, and 
holding readily-marketable assets which can be used as a source 
of liquidity if needed. In addition, the Company’s profitable 
operations, sound credit quality and strong capital position have 
enabled it to develop a large and reliable base of core deposit 
funding within its market areas and in domestic and global capital 
markets. 

The Company’s Board of Directors approves the Company’s 

liquidity policy. The Risk Management Committee of the 
Company’s Board of Directors oversees the Company’s liquidity 
risk management process and approves a contingency funding 
plan. The ALCO reviews the Company’s liquidity policy and limits, 
and regularly assesses the Company’s ability to meet funding 
requirements arising from adverse company-specific or market 
events. 

The Company’s liquidity policy requires it to maintain 

diversified wholesale funding sources to avoid maturity, entity and 
market concentrations. The Company operates a Cayman 
Islands branch for issuing Eurodollar time deposits. In addition, 
the Company has relationships with dealers to issue national 
market retail and institutional savings certificates and short-term 
and medium-term notes. The Company also maintains a 
significant correspondent banking network and relationships. 
Accordingly, the Company has access to national federal funds, 
funding through repurchase agreements and sources of stable 
certificates of deposit and commercial paper. 

The Company regularly projects its funding needs under 
various stress scenarios and maintains a contingency funding 
plan consistent with the Company’s access to diversified sources 
of contingent funding. The Company maintains a substantial level 
of total available liquidity in the form of on-balance sheet and 
off-balance sheet funding sources. These liquidity sources include 
cash at the Federal Reserve Bank and certain European central 
banks, unencumbered liquid assets, and capacity to borrow from 
the FHLB and at Federal Reserve Bank’s Discount Window. 
Unencumbered liquid assets in the Company’s investment 
securities portfolio provides asset liquidity through the Company’s 
ability to sell the securities or pledge and borrow against them. At 
December 31, 2020, the fair value of unencumbered investment 
securities totaled $125.9 billion, compared with $114.2 billion at 
December 31, 2019. Refer to Note 4 of the Notes to 
Consolidated Financial Statements and “Balance Sheet Analysis” 
for further information on investment securities maturities and 
trends. Asset liquidity is further enhanced by the Company’s 
practice of pledging loans to access secured borrowing facilities 
through the FHLB and Federal Reserve Bank. At December 31, 
2020, the Company could have borrowed a total of an additional 
$96.5 billion from the FHLB and Federal Reserve Bank based on 
collateral available for additional borrowings. 

The Company’s diversified deposit base provides a sizeable 
source of relatively stable and low-cost funding, while reducing 
the Company’s reliance on the wholesale markets. Total deposits 
were $429.8 billion at December 31, 2020, compared with 
$361.9 billion at December 31, 2019. Refer to Table 14 and 
“Balance Sheet Analysis” for further information on the 
Company’s deposits. 

Additional funding is provided by long-term debt and short-

term borrowings. Long-term debt was $41.3 billion at 
December 31, 2020, and is an important funding source because 
of its multi-year borrowing structure. Refer to Note 13 of the 
Notes to Consolidated Financial Statements for information on 
the terms and maturities of the Company’s long-term debt 
issuances and “Balance Sheet Analysis” for discussion on long-
term debt trends. Short-term borrowings were $11.8 billion at 
December 31, 2020, and supplement the Company’s other 
funding sources. Refer to Note 12 of the Notes to Consolidated 
Financial Statements and “Balance Sheet Analysis” for further 
information on the terms and trends of the Company’s short-term 
borrowings. 

The Company’s ability to raise negotiated funding at 

competitive prices is influenced by rating agencies’ views of the 
Company’s credit quality, liquidity, capital and earnings. Table 21 
details the rating agencies’ most recent assessments. 

54 

TABLE 21  Debt Ratings 

Moody’s 

Standard & 
Poor’s 

U.S. Bancorp 

Long-term issuer rating  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Short-term issuer rating  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Senior unsecured debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Subordinated debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Junior subordinated debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Preferred stock  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

A1 

A1 
A1 
A2 
A3 
P-1 

U.S. Bank National Association 

A1 
Long-term issuer rating  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
P-1 
Short-term issuer rating  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Aa1 
Long-term deposits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
P-1 
Short-term deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
A1 
Senior unsecured debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
A1 
Subordinated debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
P-1 
Counterparty risk assessment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  Aa2(cr)/P-1(cr) 
Aa3/P-1 
Counterparty risk rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
aa3 
Baseline credit assessment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

A+ 
A-1 
A+ 
A-1 

BBB 

AA-
A-1+ 

AA-
A 
A-1+ 

Dominion 
Bond Rating 
Service 

AA 
R-1 (middle) 
AA 
AA (low) 

A 

AA (high) 
R-1 (high) 
AA (high) 

AA (high) 
AA 

Fitch 

AA-
F1+ 
A+ 
A 

BBB+ 
F1+ 

AA-
F1+ 
AA 
F1+ 
AA-

F1+ 

In addition to assessing liquidity risk on a consolidated basis, 
the Company monitors the parent company’s liquidity. The parent 
company’s routine funding requirements consist primarily of 
operating expenses, dividends paid to shareholders, debt 
service, repurchases of common stock and funds used for 
acquisitions. The parent company obtains funding to meet its 
obligations from dividends collected from its subsidiaries and the 
issuance of debt and capital securities. The Company establishes 
limits for the minimal number of months into the future where the 
parent company can meet existing and forecasted obligations 
with cash and securities held that can be readily monetized. The 
Company measures and manages this limit in both normal and 
adverse conditions. The Company maintains sufficient funding to 
meet expected capital and debt service obligations for 24 months 
without the support of dividends from subsidiaries and assuming 
access to the wholesale markets is maintained. The Company 
maintains sufficient liquidity to meet its capital and debt service 
obligations for 12 months under adverse conditions without the 
support of dividends from subsidiaries or access to the wholesale 
markets. The parent company is currently well in excess of 
required liquidity minimums. 

Under United States Securities and Exchange Commission 

rules, the parent company is classified as a “well-known 
seasoned issuer,” which allows it to file a registration statement 
that does not have a limit on issuance capacity. “Well-known 
seasoned issuers” generally include those companies with 
outstanding common securities with a market value of at least 
$700 million held by non-affiliated parties or those companies 
that have issued at least $1 billion in aggregate principal amount 
of non-convertible securities, other than common equity, in the 
last three years. However, the parent company’s ability to issue 
debt and other securities under a registration statement filed with 
the United States Securities and Exchange Commission under 

these rules is limited by the debt issuance authority granted by 
the Company’s Board of Directors and/or the ALCO policy. 
At December 31, 2020, parent company long-term debt 
outstanding was $20.9 billion, compared with $18.6 billion at 
December 31, 2019. The increase was primarily due to 
$2.8 billion of medium-term note issuances, partially offset by 
$1.2 billion of medium-term note repayments. As of 
December 31, 2020, there was $1.5 billion of parent company 
debt scheduled to mature in 2021. Future debt maturities may be 
met through medium-term note and capital security issuances 
and dividends from subsidiaries, as well as from parent company 
cash and cash equivalents. 

Dividend payments to the Company by its subsidiary bank are 
subject to regulatory review and statutory limitations and, in some 
instances, regulatory approval. In general, dividends to the parent 
company from its banking subsidiary are limited by rules which 
compare dividends to net income for regulatorily-defined periods. 
For further information, see Note 24 of the Notes to Consolidated 
Financial Statements. 

The Company is subject to a regulatory Liquidity Coverage 
Ratio (“LCR”) requirement which requires banks to maintain an 
adequate level of unencumbered high quality liquid assets to 
meet estimated liquidity needs over a 30-day stressed period. At 
December 31, 2020, the Company was compliant with this 
requirement. 

European Exposures The Company provides merchant 
processing and corporate trust services in Europe either directly 
or through banking affiliations in Europe. Revenue generated from 
sources in Europe represented approximately 2 percent of the 
Company’s total net revenue for 2020. Operating cash for these 
businesses is deposited on a short-term basis typically with 
certain European central banks. For deposits placed at other 
European banks, exposure is mitigated by the Company placing 

55 

TABLE 22  Contractual Obligations 

At December 31, 2020 (Dollars in Millions) 

Contractual Obligations(a) 

Payments Due By Period 

One Year 
or Less 

Over One 
Through 
Three Years 

Over Three 
Through 
Five Years 

Long-term debt(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  7,266 
290 
Operating leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
32 
Benefit obligations(c)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
23,808 
Time deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,274 
Contractual interest payments(d)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,592 
Equity investment commitments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
339 
Other(e)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $34,601 

$11,480 
463 
68 
5,065 
1,272 
577 
90 

$19,015 

$11,821 
266 
109 
1,819 
719 
139 
22 

$14,895 

Over Five 
Years 

$10,730 
344 
204 
2 
597 
58 
92 

$12,027 

Total 

$41,297 
1,363 
413 
30,694 
3,862 
2,366 
543 

$80,538 

(a)  Unrecognized tax positions of $474 million at December 31, 2020, are excluded as the Company cannot make a reasonably reliable estimate of the period of cash settlement with the 

respective taxing authority. 

(b)  Includes obligations under finance leases. 
(c)  Amounts include obligations related to the unfunded non-qualified pension plan and postretirement welfare plan. 
(d)  Includes accrued interest and future contractual interest obligations. 
(e)  Primarily includes purchase obligations for goods and services covered by noncancellable contracts including cancellation fees. 

deposits at multiple banks and managing the amounts on deposit at 
any bank based on institution-specific deposit limits. At 
December 31, 2020, the Company had an aggregate amount on 
deposit with European banks of approximately $10.9 billion, 
predominately with the Central Bank of Ireland and Bank of England. 

In addition, the Company provides financing to domestic 
multinational corporations that generate revenue from customers 
in European countries, transacts with various European banks as 
counterparties to certain derivative-related activities, and through 
a subsidiary, manages money market funds that hold certain 
investments in European sovereign debt. Any further deterioration 
in economic conditions in Europe, including the potential negative 
impact of the United Kingdom’s withdrawal from the European 
Union (“Brexit”), is not expected to have a significant effect on the 
Company related to these activities. The Company is focused on 
providing continuity of services, with minimal disruption resulting 
from Brexit, to customers with activities in European countries. 
The Company has made certain structural changes to its legal 
entities and operations in the United Kingdom and European 
Union, where needed, and migrated certain business activities to 
the appropriate jurisdictions to continue to provide such services 
and generate revenue. 

Off-Balance Sheet Arrangements Off-balance sheet 
arrangements include any contractual arrangements to which an 
unconsolidated entity is a party, under which the Company has 
an obligation to provide credit or liquidity enhancements or 
market risk support. Off-balance sheet arrangements also include 
any obligation related to a variable interest held in an 
unconsolidated entity that provides financing, liquidity, credit 
enhancement or market risk support. The Company has not 
utilized private label asset securitizations as a source of funding. 

Commitments to extend credit are legally binding and 

generally have fixed expiration dates or other termination clauses. 
Many of the Company’s commitments to extend credit expire 
without being drawn and, therefore, total commitment amounts 
do not necessarily represent future liquidity requirements or the 
Company’s exposure to credit loss. Commitments to extend 

credit also include consumer credit lines that are cancelable upon 
notification to the consumer. Total contractual amounts of 
commitments to extend credit at December 31, 2020 were 
$344.2 billion. The Company also issues and confirms various 
types of letters of credit, including standby and commercial. Total 
contractual amounts of letters of credit at December 31, 2020 
were $10.4 billion. For more information on the Company’s 
commitments to extend credit and letters of credit, refer to 
Note 22 in the Notes to Consolidated Financial Statements. 
The Company’s off-balance sheet arrangements with 
unconsolidated entities primarily consist of private investment 
funds or partnerships that make equity investments, provide debt 
financing or support community-based investments in 
tax-advantaged projects. In addition to providing investment 
returns, these arrangements in many cases assist the Company in 
complying with requirements of the Community Reinvestment Act. 
The investments in these entities generate a return primarily 
through the realization of federal and state income tax credits and 
other tax benefits, such as tax deductions from operating losses of 
the investments, over specified time periods. The entities in which 
the Company invests are generally considered variable interest 
entities (“VIEs”). The Company’s recorded net investment in these 
entities as of December 31, 2020 was approximately $3.0 billion. 
The Company also has non-controlling financial investments in 
private funds and partnerships considered VIEs. The Company’s 
recorded investment in these entities was approximately $35 million 
at December 31, 2020, and the Company had unfunded 
commitments to invest an additional $22 million. For more 
information on the Company’s interests in unconsolidated VIEs, refer 
to Note 7 in the Notes to Consolidated Financial Statements. 
Guarantees are contingent commitments issued by the 

Company to customers or other third parties requiring the Company 
to perform if certain conditions exist or upon the occurrence or 
nonoccurrence of a specified event, such as a scheduled payment 
to be made under contract. The Company’s primary guarantees 
include commitments from securities lending activities in which 
indemnifications are provided to customers; indemnification or 

56 

buy-back provisions related to sales of loans and tax credit 
investments; and merchant charge-back guarantees through the 
Company’s involvement in providing merchant processing services. 
For certain guarantees, the Company may have access to collateral 
to support the guarantee, or through the exercise of other recourse 
provisions, be able to offset some or all of any payments made 
under these guarantees. 

The Company and certain of its subsidiaries, along with other 

Visa U.S.A. Inc. member banks, have a contingent guarantee 
obligation to indemnify Visa Inc. for potential losses arising from 
antitrust lawsuits challenging the practices of Visa U.S.A. Inc. and 
MasterCard International. The indemnification by the Company 
and other Visa U.S.A. Inc. member banks has no maximum 
amount. Refer to Note 22 in the Notes to Consolidated Financial 
Statements for further details regarding guarantees, other 
commitments, and contingent liabilities, including maximum 
potential future payments and current carrying amounts. 

Capital Management The Company is committed to managing 
capital to maintain strong protection for depositors and creditors 
and for maximum shareholder benefit. The Company continually 
assesses its business risks and capital position. The Company 
also manages its capital to exceed regulatory capital requirements 
for banking organizations. To achieve its capital goals, the 
Company employs a variety of capital management tools, 
including dividends, common share repurchases, and the 
issuance of subordinated debt, non-cumulative perpetual 
preferred stock, common stock and other capital instruments. 

The Company repurchased approximately 31 million shares of its 

common stock in 2020, compared with approximately 81 million 
shares in 2019. The average price paid for the shares repurchased 
in 2020 was $53.32 per share, compared with $55.88 per share in 
2019. Beginning in March and continuing through the remainder of 
2020, the Company suspended all common stock repurchases 
except for those done exclusively in connection with its stock-based 
compensation programs. This action was initially taken by the 
Company to maintain strong capital levels given the impact and 
uncertainties of COVID-19 on the economy and global markets. Due 
to continued economic uncertainty, the Federal Reserve Board 
implemented measures beginning in the third quarter of 2020 and 
extending through the first quarter of 2021, restricting capital 
distributions of all large bank holding companies, including the 
Company. These restrictions initially included capping common 
stock dividends at existing rates and restricting share repurchases, 
and currently limit the aggregate amount of common stock 
dividends and share repurchases to an amount that does not 
exceed the average net income of the four preceding calendar 
quarters. On December 22, 2020, the Company announced that it 
had received its results on the December 2020 Stress Test from the 
Federal Reserve Board. Based on those results, the Company 
announced that its Board of Directors had approved an 
authorization to repurchase $3.0 billion of its common stock 
beginning January 1, 2021. The Company will continue to monitor 
the economic environment and will adjust its capital distributions as 
circumstances warrant. Additional capital distributions are subject to 
the approval of the Company’s Board of Directors, and will be 

consistent with regulatory requirements. For a more complete 
analysis of activities impacting shareholders’ equity and capital 
management programs, refer to Note 14 of the Notes to 
Consolidated Financial Statements. 

Total U.S. Bancorp shareholders’ equity was $53.1 billion at 

December 31, 2020, compared with $51.9 billion at 
December 31, 2019. The increase was primarily the result of 
corporate earnings and changes in unrealized gains and losses 
on available-for-sale investment securities included in other 
comprehensive income (loss), partially offset by a reduction to 
retained earnings due to the January 1, 2020 adoption of 
accounting guidance related to the impairment of financial 
instruments, dividends and common share repurchases. 

The regulatory capital requirements effective for the Company 
follow Basel III, with the Company being subject to calculating its 
capital adequacy as a percentage of risk-weighted assets under 
the standardized approach. Under Basel III, banking regulators 
define minimum capital requirements for banks and financial 
services holding companies. These requirements are expressed in 
the form of a minimum common equity tier 1 capital ratio, tier 1 
capital ratio, total risk-based capital ratio, tier 1 leverage ratio and 
a tier 1 total leverage exposure, or supplementary leverage, ratio. 
The Company’s minimum required level for these ratios at 
December 31, 2020, which include a stress capital buffer of 
2.5 percent for the common equity tier 1 capital, tier 1 capital and 
total capital ratios, was 7.0 percent, 8.5 percent, 10.5 percent, 
4.0 percent, and 3.0 percent, respectively. The Company targets 
its regulatory capital levels, at both the bank and bank holding 
company level, to exceed the “well-capitalized” threshold for these 
ratios under the FDIC Improvement Act prompt corrective action 
provisions that are applicable to all banks. At December 31, 2020, 
the minimum “well-capitalized” thresholds under the prompt 
corrective action framework for the common equity tier 1 capital 
ratio, tier 1 capital ratio, total risk-based capital ratio, tier 1 
leverage ratio, and tier 1 total leverage exposure ratio 
was 6.5 percent, 8.0 percent, 10.0 percent, 5.0 percent, and 
3.0 percent, respectively. During 2020, the Company elected to 
adopt a rule issued during 2020 by its regulators which permits 
banking organizations who adopt accounting guidance related to 
the impairment of financial instruments based on the current 
expected credit losses (“CECL”) methodology during 2020, the 
option to defer the impact of the effect of that guidance at 
adoption plus 25 percent of its quarterly credit reserve increases 
over the next two years on its regulatory capital requirements, 
followed by a three-year transition period to phase in the 
cumulative deferred impact. As of December 31, 2020, the 
Company’s bank subsidiary met all regulatory capital ratios to be 
considered “well-capitalized”. There are no conditions or events 
since December 31, 2020 that management believes have 
changed the risk-based category of its covered subsidiary bank. 

As an approved mortgage seller and servicer, U.S. Bank National 

Association, through its mortgage banking division, is required to 
maintain various levels of shareholder’s equity, as specified by 
various agencies, including the United States Department of 
Housing and Urban Development, Government National Mortgage 

57 

TABLE 23  Regulatory Capital Ratios 
At December 31 (Dollars in Millions) 

Basel III standardized approach: 

2020 

2019 

Common equity tier 1 capital  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  38,045 
44,474 
Tier 1 capital  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
52,602 
Total risk-based capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
393,648 
Risk-weighted assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  35,713 
41,721 
49,744 
391,269 

Common equity tier 1 capital as a percent of risk-weighted assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Tier 1 capital as a percent of risk-weighted assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total risk-based capital as a percent of risk-weighted assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Tier 1 capital as a percent of adjusted quarterly average assets (leverage ratio)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Tier 1 capital as a percent of total on- and off-balance sheet leverage exposure (total leverage exposure ratio) . . . . . . . 

9.7% 
11.3 
13.4 
8.3 
7.3 

9.1% 
10.7 
12.7 
8.8 
7.0 

Association, Federal Home Loan Mortgage Corporation and the 
Federal National Mortgage Association. At December 31, 2020, 
U.S. Bank National Association met these requirements. 

Table 23 provides a summary of statutory regulatory capital 
ratios in effect for the Company at December 31, 2020 and 2019. 
All regulatory ratios exceeded regulatory “well-capitalized” 
requirements. 

The Company believes certain other capital ratios are useful in 

evaluating its capital adequacy. At December 31, 2020, the 
Company’s tangible common equity, as a percent of tangible 
assets and as a percent of risk-weighted assets determined in 
accordance with transitional regulatory capital requirements 
related to the CECL methodology under the standardized 
approach, was 6.9 percent and 9.5 percent, respectively. This 
compares to the Company’s tangible common equity, as a 
percent of tangible assets and as a percent of risk-weighted 
assets under the standardized approach, of 7.5 percent and 
9.3 percent, respectively, at December 31, 2019. In addition, the 
Company’s common equity tier 1 capital to risk-weighted assets 
ratio, reflecting the full implementation of the CECL methodology 
was 9.3 percent at December 31, 2020. Refer to “Non-GAAP 
Financial Measures” beginning on page 64 for further information 
on these other capital ratios. 

Fourth Quarter Summary 
The Company reported net income attributable to U.S. Bancorp 
of $1.5 billion for the fourth quarter of 2020, or $0.95 per diluted 
common share, compared with $1.5 billion, or $0.90 per diluted 
common share, for the fourth quarter of 2019. Return on average 
assets and return on average common equity were 1.10 percent 
and 12.1 percent, respectively, for the fourth quarter of 2020, 
compared with 1.21 percent and 11.8 percent, respectively, for 
the fourth quarter of 2019. 

Total net revenue for the fourth quarter of 2020, was 

$84 million (1.5 percent) higher than the fourth quarter of 2019, 
reflecting a 4.7 percent increase in noninterest income, partially 
offset by a 1.0 percent decrease in net interest income 
(0.9 percent on a taxable-equivalent basis). The decrease in net 

interest income from the fourth quarter of 2019 was primarily due 
to the impact of lower interest rates from a year ago, partially 
offset by changes in deposit and funding mix, loan growth and 
higher loan fees. The noninterest income increase was driven by 
significant growth in mortgage banking revenue due to 
refinancing production, growth in commercial products revenue 
primarily due to commitment fees on unused lines and higher 
other noninterest income. Growth in these fee categories was 
partially offset by a decline in payment services revenue and 
deposit service charges related to lower consumer and business 
spending. 

Noninterest expense in the fourth quarter of 2020 was 
$37 million (1.1 percent) lower than the fourth quarter of 2019, 
reflecting the impact of severance charges and other accruals 
recorded in 2019, partially offset by business investments, costs 
related to COVID-19 and an increase in revenue-related 
production expenses in the fourth quarter of 2020. 

Fourth quarter 2020 net interest income, on a taxable-
equivalent basis, was $3.2 billion, representing a decrease of 
$30 million (0.9 percent) compared with the fourth quarter of 
2019. The decrease was primarily due to the impact of lower 
interest rates from the prior year, partially offset by changes in 
deposit and funding mix, loan growth and higher loan fees. The 
Company expects net interest income to decline slightly in the 
first quarter of 2021 in part due to seasonally fewer days. 
Average earning assets were $57.7 billion (13.1 percent) higher in 
the fourth quarter of 2020, compared with the fourth quarter of 
2019, reflecting increases of $7.4 billion (2.5 percent) in average 
loans, $11.8 billion (9.7 percent) in average investment securities 
and $34.9 billion in average other earning assets including cash 
balances being maintained for liquidity given the current 
economic environment. The net interest margin, on a taxable-
equivalent basis, in the fourth quarter of 2020 was 2.57 percent, 
compared with 2.92 percent in the fourth quarter of 2019. The 
decrease in net interest margin was primarily due to the impact of 
a lower yield curve and decisions to maintain higher cash 
balances for liquidity, partially offset by changes in deposit and 
funding mix. The Company expects its net interest margin to be 
relatively stable in the first quarter of 2021. 

58 

TABLE 24  Fourth Quarter Results 

(Dollars and Shares in Millions, Except Per Share Data) 

Three Months Ended 
December 31 

2020 

2019 

Condensed Income Statement 
Net interest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $3,175 
26 
Taxable-equivalent adjustment(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Net interest income (taxable-equivalent basis)(b) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noninterest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total net revenue  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noninterest expense  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Provision for credit losses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Income before taxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Income taxes and taxable-equivalent adjustment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

3,201 
2,550 

5,751 
3,364 
441 

1,946 
421 

Net income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net (income) loss attributable to noncontrolling interests  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

1,525 
(6) 

Net income attributable to U.S. Bancorp  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $1,519 

Net income applicable to U.S. Bancorp common shareholders  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $1,425 

Per Common Share 
Earnings per share  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 
Diluted earnings per share  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 
Dividends declared per share  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 
Average common shares outstanding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Average diluted common shares outstanding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

.95 
.95 
.42 
1,507 
1,508 

$3,207 
24 

3,231 
2,436 

5,667 
3,401 
395 

1,871 
378 

1,493 
(7) 

$1,486 

$1,408 

.91 
$ 
.90 
$ 
$ 
.42 
1,556 
1,558 

Financial Ratios 
Return on average assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Return on average common equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net interest margin (taxable-equivalent basis)(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Efficiency ratio(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

1.10% 
12.1 
2.57 
58.8 

1.21% 
11.8 
2.92 
60.3 

(a)  Based on a federal income tax rate of 21 percent for those assets and liabilities whose income or expense is not included for federal income tax purposes. 
(b)  See Non-GAAP Financial Measures beginning on page 64. 

Noninterest income in the fourth quarter of 2020 was 

$2.6 billion, representing an increase of $114 million (4.7 percent) 
from the fourth quarter of 2019. The increase reflected higher 
mortgage banking revenue, commercial products revenue and 
other noninterest income, partially offset by lower payment 
services revenue and deposit service charges. Mortgage banking 
revenue increased $224 million (91.8 percent) due to higher 
mortgage loan production driven by refinancing activities and 
stronger gain on sale margins, partially offset by declines in the 
valuations of MSRs, net of hedging activities. The Company 
expects mortgage banking revenue to decline in the first quarter of 
2021, as compared with the fourth quarter of 2020, in line with the 
industry, as refinancing activity continues to moderate. 
Commercial products revenue increased $13 million (5.8 percent) 
primarily due to higher commercial loan and commercial leasing 
fees. Other noninterest income increased $73 million (52.9 
percent) in the fourth quarter of 2020, compared with the same 
period of the prior year, reflecting higher retail leasing end of term 
residual gains, higher tax-advantaged investment syndication 
revenue and the impact of the fourth quarter of 2019 charge for 
the increased derivative liability related to Visa shares previously 
sold by the Company, partially offset by lower equity investment 
income. The decrease in payment services revenue reflected 

lower merchant processing services revenue of $98 million 
(24.0 percent), lower corporate payment products revenue of 
$32 million (20.3 percent) and lower credit and debit card revenue of 
$16 million (4.2 percent), all driven by lower sales volume due to the 
impact of the COVID-19 pandemic on consumer and business 
spending. The decrease in credit and debit card revenue was 
partially offset by higher prepaid card fees as a result of government 
stimulus programs in 2020. Merchant processing services revenue 
and corporate payments products revenue are expected to decline 
in the first quarter of 2021, as compared with the first quarter of 
2020, reflecting lower travel and hospitality activity due to 
COVID-19. However, sales volume trends, excluding travel and 
hospitality, are expected to continue to improve compared to the 
fourth quarter of 2020, in line with consumer and business spending 
activity. Credit and debit card revenue is expected to increase in the 
first quarter of 2021, compared to the first quarter of 2020, as 
overall increases in sales volume are expected to more than offset 
lower travel and hospitality activity, and prepaid debit card volumes 
are expected to be higher due to the impact of government stimulus 
programs. Deposit service charges decreased $66 million (28.6 
percent) primarily due to lower consumer spending activities. 
Noninterest expense in the fourth quarter of 2020 was 
$3.4 billion, representing a decrease of $37 million (1.1 percent) 

59 

compared with the fourth quarter of 2019. The fourth quarter of 
2020 included incremental costs related to the prepaid card 
business, expenses related to COVID-19, and revenue-related 
expenses primarily due to higher mortgage production in addition 
to business investments, including those related to increased 
digital capabilities. The decrease in noninterest expense in the 
fourth quarter of 2020, as compared with the same period of the 
prior year, reflected lower other noninterest expense, net 
occupancy and equipment expense, professional services 
expense and marketing and business development expense, 
partially offset by higher technology and communications 
expense and compensation expense. Other noninterest expense 
decreased $102 million (18.9 percent), reflecting the impact of 
severance charges and other accruals recorded in the fourth 
quarter of 2019, along with lower costs related to tax-advantaged 
projects. These decreases in other noninterest expense were 
partially offset by higher expenses for revenue-related costs and 
COVID-19, merger-related costs related to acquired deposits and 
higher state franchise taxes. Net occupancy and equipment 
expense decreased $17 million (5.9 percent) due to expected 
branch closures, while professional services expense decreased 
$16 million (11.5 percent) primarily due to fewer initiatives in 
2020. Marketing and business development expense decreased 
$12 million (10.3 percent) due to a reduction in travel as a result 
of COVID-19. Technology and communications expense 
increased $71 million (24.4 percent) primarily due to the impact of 
increased call center volume related to prepaid cards and capital 
expenditures supporting business technology investments. 
Compensation expense in the fourth quarter of 2020 increased 
$46 million (2.9 percent) over the same period of the prior year, 
due to merit increases and higher variable compensation related 
to business production within mortgage banking. The Company 
expects its noninterest expenses to be relatively stable in the first 
quarter of 2021, as compared with the fourth quarter of 2020. 
The provision for credit losses for the fourth quarter of 2020 
was $441 million, an increase of $46 million (11.6 percent) from 
the same period of 2019. Net charge-offs were $441 million in 
the fourth quarter of 2020, compared with $385 million in the 
fourth quarter of 2019. The net charge-off ratio was 0.58 percent 
in the fourth quarter of 2020, compared with 0.52 percent in the 
fourth quarter of 2019. 

The provision for income taxes was $395 million (an effective 

rate of 20.6 percent) for the fourth quarter of 2020, compared 
with $354 million (an effective rate of 19.2 percent) for the same 
period of 2019. 

Line of Business Financial Review 
The Company’s major lines of business are Corporate and 
Commercial Banking, Consumer and Business Banking, Wealth 
Management and Investment Services, Payment Services, and 
Treasury and Corporate Support. These operating segments are 
components of the Company about which financial information is 
prepared and is evaluated regularly by management in deciding 
how to allocate resources and assess performance. 

Basis for Financial Presentation Business line results are 
derived from the Company’s business unit profitability reporting 
systems by specifically attributing managed balance sheet assets, 
deposits and other liabilities and their related income or expense. 
Refer to Note 23 of the Notes to Consolidated Financial 
Statements for further information on the business lines’ basis for 
financial presentation. 

Designations, assignments and allocations change from time 

to time as management systems are enhanced, methods of 
evaluating performance or product lines change or business 
segments are realigned to better respond to the Company’s 
diverse customer base. During 2020, certain organization and 
methodology changes were made and, accordingly, 2019 results 
were restated and presented on a comparable basis. 

Corporate and Commercial Banking Corporate and 
Commercial Banking offers lending, equipment finance and small-
ticket leasing, depository services, treasury management, capital 
markets services, international trade services and other financial 
services to middle market, large corporate, commercial real 
estate, financial institution, non-profit and public sector clients. 
Corporate and Commercial Banking contributed $1.6 billion of 
the Company’s net income in 2020, or a decrease of $122 million 
(7.2 percent), compared with 2019. 

Net revenue increased $375 million (9.5 percent) in 2020, 

compared with 2019. Net interest income, on a taxable-
equivalent basis, increased $158 million (5.1 percent) in 2020, 
compared with 2019, primarily due to higher noninterest-bearing 
and interest-bearing deposits and strong loan growth, partially 
offset by the impact of declining interest rates on the margin 
benefit from deposits, changes in loan mix and lower spreads on 
loans. Noninterest income increased $217 million (25.2 percent) 
in 2020, compared with 2019, primarily due to higher corporate 
bond issuance fees and trading revenue as corporate customers 
accessed the fixed income capital markets for bond issuances, 
as well as higher commercial loan and commercial leasing fees. 
Noninterest expense increased $52 million (3.2 percent) in 

2020, compared with 2019, primarily driven by higher 
compensation expense due to merit increases and variable 
compensation related to fixed income capital markets business 
production, higher FDIC insurance expense and higher other 
noninterest expense driven by legal costs, partially offset by a 
reduction in travel as a result of COVID-19. The provision for 
credit losses increased $486 million in 2020, compared with 
2019, primarily due to higher net charge-offs, along with an 
unfavorable change in the reserve allocation based on economic 
risks related to COVID-19 in the portfolio. 

Consumer and Business Banking Consumer and Business 
Banking delivers products and services through banking offices, 
telephone servicing and sales, on-line services, direct mail, ATM 
processing and mobile devices. It encompasses community 
banking, metropolitan banking and indirect lending, as well as 
mortgage banking. Consumer and Business Banking contributed 
$2.8 billion of the Company’s net income in 2020, or an increase 
of $424 million (18.0 percent), compared with 2019. 

60 

Net revenue increased $887 million (10.2 percent) in 2020, 

compared with 2019. Net interest income, on a taxable-
equivalent basis, decreased $88 million (1.4 percent) in 2020, 
compared with 2019, reflecting the impact of declining interest 
rates on the margin benefit from deposits, partially offset by 
higher noninterest-bearing and interest-bearing deposit balances, 
loan growth and higher loan fees driven in part by loans made 
under the SBA’s Paycheck Protection Program and higher 
GNMA buybacks, in addition to favorable loan spreads. 
Noninterest income increased $975 million (40.9 percent) in 
2020, compared with 2019, primarily due to higher mortgage 
banking revenue driven by higher mortgage loan production and 
stronger gain on sale margins, partially offset by declines in the 
valuation of MSRs, net of hedging activities. Other noninterest 
income increased primarily due to higher retail leasing end of term 
residual gains. The increases in noninterest income were partially 
offset by lower deposit service charges due to lower volume. 

Noninterest expense increased $312 million (5.9 percent) in 
2020, compared with 2019, primarily due to higher net shared 
services expense reflecting the impact of investment in 
infrastructure supporting business growth, higher variable 
compensation related to strong mortgage banking origination 
activities and higher other noninterest expense due to increased 
mortgage loan processing costs, partially offset by a reduction in 
travel as a result of COVID-19. The provision for credit losses 
increased $11 million (3.5 percent) in 2020, compared with 2019, 
due to higher net charge-offs. 

Wealth Management and Investment Services Wealth 
Management and Investment Services provides private banking, 
financial advisory services, investment management, retail 
brokerage services, insurance, trust, custody and fund servicing 
through four businesses: Wealth Management, Global Corporate 
Trust & Custody, U.S. Bancorp Asset Management and 
Fund Services. Wealth Management and Investment Services 
contributed $714 million of the Company’s net income in 2020, 
or a decrease of $177 million (19.9 percent), compared with 
2019. 

Net revenue decreased $102 million (3.4 percent) in 2020, 

compared with 2019. Net interest income, on a taxable-
equivalent basis, decreased $176 million (15.0 percent) in 2020, 
compared with 2019, primarily due to the impact of declining 
interest rates on the margin benefit from deposits, partially offset 
by higher interest-bearing and noninterest-bearing deposit 
balances, and changes in deposit mix. Noninterest income 
increased $74 million (4.1 percent) in 2020, compared with 2019, 
primarily due to the impact of favorable market conditions and 
business growth on trust and investment management fees, 

partially offset by higher fee waivers related to the money market 
funds. 

Noninterest expense increased $95 million (5.3 percent) in 

2020, compared with 2019, reflecting increased net shared 
services expense due to technology development and higher 
compensation expense due to the impact of merit increases. In 
addition, other noninterest expense was higher due to litigation 
settlements, partially offset by a reduction in travel as a result of 
COVID-19. The provision for credit losses increased $41 million in 
2020, compared with 2019, reflecting an unfavorable change in 
the reserve allocation driven by downgrades within the loan 
portfolio. 

Payment Services Payment Services includes consumer and 
business credit cards, stored-value cards, debit cards, corporate, 
government and purchasing card services, consumer lines of 
credit and merchant processing. Payment Services contributed 
$1.3 billion of the Company’s net income in 2020, or a decrease 
of $185 million (12.7 percent), compared with 2019. 

Net revenue decreased $531 million (8.6 percent) in 2020, 

compared with 2019. Net interest income, on a taxable-
equivalent basis, increased $56 million (2.3 percent) in 2020, 
compared with 2019, primarily due to favorable loan spreads and 
higher deposit balances as a result of state unemployment 
distributions on prepaid debit cards, partially offset by lower loan 
volume and loan fees. Noninterest income decreased 
$587 million (15.8 percent) in 2020, compared with 2019, mainly 
due to the impacts of COVID-19 on consumer and business 
spending volume in all payments businesses including merchant 
processing services, corporate payment products, and credit and 
debit card revenue. The decrease in credit and debit card 
revenue due to lower spending volume was partially offset by 
higher prepaid card fees as a result of government stimulus 
programs in 2020. 

Noninterest expense increased $145 million (4.6 percent) in 
2020, compared with 2019, reflecting incremental costs related 
to the prepaid card business and higher software expense due to 
capital expenditures and acquisitions, partially offset by lower 
marketing and business development expense due to the timing 
of marketing campaigns. The provision for credit losses 
decreased $428 million (38.6 percent) in 2020, compared with 
2019, reflecting a favorable change in the reserve allocation 
driven by lower outstanding loan balances and lower net charge-
offs, partially offset by the impact on the allowance for credit 
losses to recognize the expected losses within the acquired State 
Farm Bank credit card portfolio. 

61 

Corporate and 
Commercial Banking 

Consumer and 
Business Banking 

2020 

2019 

Percent 
Change 

2020 

2019 

Percent 
Change 

$  3,259 
1,078 

$  3,101 
861 

5.1% 
25.2 

$  6,263 
3,360 

$  6,351 
2,385 

(1.4)% 
40.9 

9.5 
3.4 
* 

3.2 

13.8 
* 

(7.3) 
(7.3) 

(7.2) 
— 

(7.2) 

10.2% 
6.4 
(60.0) 
— 
75.0 

9.4 
— 
(25.0) 
10.9 
36.4 
16.0 
21.5 
(2.0) 

21.1 
5.7 

9,623 
5,573 
16 

5,589 

4,034 
322 

3,712 
929 

2,783 
— 

8,736 
5,257 
20 

5,277 

3,459 
311 

3,148 
789 

2,359 
— 

$  2,783 

$  2,359 

$  12,716 
16,076 
69,088 
— 
54,754 

$  9,601 
16,135 
63,864 
— 
55,016 

152,634 
3,500 
2,106 
170,531 
35,543 
59,786 
70,905 
16,645 

182,879 
15,058 

144,616 
3,496 
2,619 
158,932 
27,831 
51,286 
62,269 
15,680 

157,066 
15,151 

10.2 
6.0 
(20.0) 

5.9 

16.6 
3.5 

17.9 
17.7 

18.0 
— 

18.0 

32.4% 
(.4) 
8.2 
— 
(.5) 

5.5 
.1 
(19.6) 
7.3 
27.7 
16.6 
13.9 
6.2 

16.4 
(.6) 

TABLE 25  Line  of  Business  Financial  Performance 

Year Ended December 31 
(Dollars in Millions) 

Condensed Income Statement 
Net interest income (taxable-equivalent basis)  . . . . . . . . . . . . . 
Noninterest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total net revenue  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noninterest expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other intangibles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total noninterest expense  . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Income before provision and income taxes . . . . . . . . . . . . . . . . 
Provision for credit losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Income before income taxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Income taxes and taxable-equivalent adjustment  . . . . . . . . . . . 

Net income (loss)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net (income) loss attributable to noncontrolling interests  . . . . . 

4,337 
1,680 
— 

1,680 

2,657 
575 

2,082 
521 

1,561 
— 

3,962 
1,624 
4 

1,628 

2,334 
89 

2,245 
562 

1,683 
— 

Net income (loss) attributable to U.S. Bancorp  . . . . . . . . . . . . . 

$  1,561 

$  1,683 

Average Balance Sheet 
Commercial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial real estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  86,558 
21,753 
2 
— 
7 

$  78,575 
20,453 
5 
— 
4 

Total loans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Goodwill  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other intangible assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noninterest-bearing deposits . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Interest checking  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Savings products  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Time deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total U.S. Bancorp shareholders’ equity  . . . . . . . . . . . . . . . . . . 

108,320 
1,647 
6 
120,829 
40,109 
13,884 
52,534 
17,266 

123,793 
16,385 

99,037 
1,647 
8 
108,983 
29,400 
11,965 
43,232 
17,625 

102,222 
15,508 

*  Not meaningful 

62 

Wealth Management and 
Investment Services 

Payment 
Services 

Treasury and 
Corporate Support 

Consolidated 
Company 

2020 

2019 

Percent 
Change 

2020 

2019 

Percent 
Change 

2020 

2019 

Percent 
Change 

2020 

2019 

Percent 
Change 

$ 

996  $  1,172 
1,803 

1,877 

(15.0)% 
4.1 

$  2,530  $  2,474 
3,711 

3,124 

2,873 
1,871 
12 

1,883 

990 
38 

952 
238 

714 
— 

2,975 
1,775 
13 

1,788 

1,187 
(3)

1,190 
299 

891 
—

(3.4) 
5.4 
(7.7) 

5.3 

(16.6) 
*

(20.0) 
(20.4) 

(19.9) 
— 

5,654 
3,133 
148 

3,281 

2,373 
681 

1,692 
423 

1,269 
—

6,185 
3,005 
131 

3,136 

3,049 
1,109 

1,940 
486 

1,454 
— 

2.3% 

$ 

(15.8) 

(8.6) 
4.3 
13.0 

4.6 

(22.2) 
(38.6) 

(12.8) 
(13.0) 

(12.7) 
— 

$ 

(124)
962

838 
936 
—

936 

(98)
2,190 

(2,288) 
(946)

(1,342) 
(26)

$ 

714  $ 

891 

(19.9) 

$  1,269  $  1,454 

(12.7) 

$ 

(1,368)  $ 

57 
1,071 

1,128 
956 
— 

956 

172
(2)

174 
(385)

559 
(32)

527 

*% 

(10.2) 

(25.7) 
(2.1) 
— 

(2.1) 

* 
* 

* 
* 

* 
18.8 

$  12,924 
10,401 

$  13,155 
9,831 

(1.8)% 
5.8 

23,325 
13,193 
176 

22,986 
12,617 
168 

13,369 

12,785 

9,956 
3,806 

6,150 
1,165 

4,985 
(26)

10,201 
1,504 

8,697 
1,751 

6,946 
(32)

1.5 
4.6 
4.8 

4.6 

(2.4) 
* 

(29.3) 
(33.5) 

(28.2) 
18.8 

* 

$  4,959 

$  6,914 

(28.3) 

$  4,449  $  4,023 
510 
3,878 
—
1,674 

578 
4,577 
— 
1,723 

10.6% 
13.3 
18.0 
— 
2.9 

$  8,936  $  9,905 
— 
— 
23,309 
352 

—
—
22,332 
271 

(9.8)% 
— 
— 
(4.2) 
(23.0) 

$  1,308 
2,141 
—
—
—

$  1,094 
2,288 
— 
— 
— 

19.6% 
(6.4) 
— 
— 
— 

$113,967 
40,548 
73,667 
22,332 
56,755 

$103,198 
39,386 
67,747 
23,309 
57,046 

10.4% 
3.0 
8.7 
(4.2) 
(.5) 

11,327 
1,617 
39 
14,448 
16,275 
10,348 
53,602 
2,222 

82,447 
2,482 

10,085 
1,617 
49 
13,336 
13,231 
9,100 
49,612 
3,430 

75,373 
2,441 

12.3 
— 
(20.4) 
8.3 
23.0 
13.7 
8.0 
(35.2) 

9.4 
1.7 

31,539 
3,060 
580 
36,496 
4,356 
—
121 
1

4,478 
6,095 

33,566 
2,818 
536 
39,424 
1,261 
— 
112 
2 

1,375 
6,069 

(6.0) 
8.6 
8.2 
(7.4) 
* 
— 
8.0 
(50.0) 

* 
.4 

3,449 
—
—
188,903 
2,256 
258 
766 
1,738 

5,018 
12,226 

3,382 
— 
— 
154,978 
2,140 
202 
754 
7,680 

10,776 
13,454 

2.0 
— 
— 
21.9 
5.4 
27.7 
1.6 
(77.4) 

(53.4) 
(9.1) 

307,269 
9,824 
2,731 
531,207 
98,539 
84,276 
177,928 
37,872 

398,615 
52,246 

290,686 
9,578 
3,212 
475,653 
73,863 
72,553 
155,979 
44,417 

346,812 
52,623 

5.7 
2.6 
(15.0) 
11.7 
33.4 
16.2 
14.1 
(14.7) 

14.9 
(.7) 

63 

Treasury and Corporate Support Treasury and Corporate 
Support includes the Company’s investment portfolios, funding, 
capital management, interest rate risk management, income 
taxes not allocated to the business lines, including most 
investments in tax-advantaged projects, and the residual 
aggregate of those expenses associated with corporate activities 
that are managed on a consolidated basis. Treasury and 
Corporate Support recorded a net loss of $1.4 billion in 2020, 
compared with net income of $527 million in 2019. 

Net revenue decreased $290 million (25.7 percent) in 2020, 

compared with 2019. Net interest income, on a taxable-
equivalent basis, decreased $181 million in 2020, compared with 
2019, primarily due to higher prepayment amortization and lower 
reinvestment yields within the investment portfolio compared with 
the prior year. Noninterest income decreased $109 million 
(10.2 percent) in 2020, compared with 2019, primarily due to 
lower equity investment income, and certain 2020 asset 
impairments as a result of expected branch closures and 
property damage from civil unrest that occurred during the year. 
These decreases in noninterest income were partially offset by 
gains on the sale of certain businesses in 2020, higher investment 
securities gains and the impact of a 2019 charge for an increased 
derivative liability related to Visa shares previously sold by the 
Company. 

Noninterest expense decreased $20 million (2.1 percent) in 
2020, compared with 2019, primarily due to lower net shared 
services expense, lower costs related to tax-advantaged projects 
and the impact of severance charges and asset impairment 
accruals recorded in 2019. These decreases in noninterest 
expense were partially offset by the recognition of liabilities related 
to airline exposure and COVID-related expenses in 2020, higher 
compensation expense reflecting merit increases and stock-
based compensation, higher implementation costs of capital 
investments to support business growth, higher state franchise 
taxes and higher merger-related costs. The provision for credit 
losses was $2.2 billion higher in 2020, compared with 2019, 
reflecting the residual impact of changes in the allowance for 
credit losses being impacted by adverse economic conditions 
and the expected impact to credit losses within the Company’s 
loan portfolios due to the COVID-19 pandemic. 

Income taxes are assessed to each line of business at a 
managerial tax rate of 25.0 percent with the residual tax expense 
or benefit to arrive at the consolidated effective tax rate included 
in Treasury and Corporate Support. 

Non-GAAP Financial Measures 
In addition to capital ratios defined by banking regulators, the 
Company considers various other measures when evaluating 
capital utilization and adequacy, including: 

– Tangible common equity to tangible assets, 
– Tangible common equity to risk-weighted assets, and 
– Common equity tier 1 capital to risk-weighted assets, reflecting 

the full implementation of the CECL methodology. 

These capital measures are viewed by management as useful 
additional methods of evaluating the Company’s utilization of its 
capital held and the level of capital available to withstand 
unexpected negative market or economic conditions. 
Additionally, presentation of these measures allows investors, 
analysts and banking regulators to assess the Company’s capital 
position relative to other financial services companies. These 
capital measures are not defined in generally accepted 
accounting principles (“GAAP”), or are not currently effective or 
defined in banking regulations. In addition, certain of these 
measures differ from currently effective capital ratios defined by 
banking regulations principally in that the currently effective ratios, 
which are subject to certain transitional provisions, temporarily 
exclude the impact of the 2020 adoption of accounting guidance 
related to impairment of financial instruments based on the CECL 
methodology. As a result, these capital measures disclosed by 
the Company may be considered non-GAAP financial measures. 
Management believes this information helps investors assess 
trends in the Company’s capital adequacy. 

The Company also discloses net interest income and related 
ratios and analysis on a taxable-equivalent basis, which may also 
be considered non-GAAP financial measures. The Company 
believes this presentation to be the preferred industry 
measurement of net interest income as it provides a relevant 
comparison of net interest income arising from taxable and 
tax-exempt sources. In addition, certain performance measures, 
including the efficiency ratio and net interest margin utilize net 
interest income on a taxable-equivalent basis. 

There may be limits in the usefulness of these measures to 

investors. As a result, the Company encourages readers to 
consider the consolidated financial statements and other financial 
information contained in this report in their entirety, and not to rely 
on any single financial measure. 

64 

The following table shows the Company’s calculation of these non-GAAP financial measures: 

At December 31 (Dollars in Millions) 

2020 

2019 

2018 

2017 

2016 

Total equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  53,725 
(5,983) 
Preferred stock  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
(630) 
Noncontrolling interests  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Goodwill (net of deferred tax liability)(1)  . . . . . . . . . . . . . . . . . . . . . . . . 
(9,014) 
(654) 
Intangible assets, other than mortgage servicing rights  . . . . . . . . . . 
37,444 
Tangible common equity(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  52,483 
(5,984) 
(630) 
(8,788) 
(677) 
36,404 

$  51,657 
(5,984) 
(628) 
(8,549) 
(601) 
35,895 

$  49,666 
(5,419) 
(626) 
(8,613) 
(583) 
34,425 

$  47,933 
(5,501) 
(635) 
(8,203) 
(712) 
32,882 

Common equity tier 1 capital, determined in accordance with 

transitional regulatory capital requirements related to the CECL 
methodology implementation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Adjustments(2)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Common equity tier 1 capital, reflecting the full implementation of 
the CECL methodology(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Goodwill (net of deferred tax liability)(1)  . . . . . . . . . . . . . . . . . . . . . . . . 
Intangible assets, other than mortgage servicing rights  . . . . . . . . . . 
Tangible assets(c) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Risk-weighted assets, determined in accordance with prescribed 

regulatory capital requirements effective for the Company(d)  . . . . . 
Adjustments (3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Risk-weighted assets, reflecting the full implementation of the 

38,045 
(1,733) 

36,312 
553,905 
(9,014) 
(654) 
544,237 

393,648 
(1,471) 

CECL methodology(e) 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

392,177 

Ratios 
Tangible common equity to tangible assets(a)/(c)  . . . . . . . . . . . . . . . . . 
Tangible common equity to risk-weighted assets(a)/(d)  . . . . . . . . . . . . 
Common equity tier 1 capital to risk-weighted assets, reflecting the 
full implementation of the CECL methodology(b)/(e)  . . . . . . . . . . . . . 

6.9% 
9.5 

9.3 

495,426 
(8,788) 
(677) 
485,961 

467,374 
(8,549) 
(601) 
458,224 

462,040 
(8,613) 
(583) 
452,844 

445,964 
(8,203) 
(712) 
437,049 

391,269 

381,661 

367,771 

358,237 

7.5% 
9.3 

7.8% 
9.4 

7.6% 
9.4 

7.5% 
9.2 

Net interest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Taxable-equivalent adjustment(4)  . . . . . . . . . . . . . . . . . . . . . . 
Net interest income, on a taxable-equivalent basis . . . . . . 

Net interest income, on a taxable-equivalent basis (as 

calculated above)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noninterest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Less: Securities gains (losses), net  . . . . . . . . . . . . . . . . . . . . 

Total net revenue, excluding net securities gains 

(losses)(f) 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noninterest expense(g)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Efficiency ratio(g)/(f)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Three Months Ended 
December 31 

Year Ended December 31 

2020 

2019 

2020 

2019 

2018 

2017 

2016 

$3,175 
26 
3,201 

$3,207 
24 
3,231 

$12,825 
99 
12,924 

$13,052 
103 
13,155 

$12,919 
116 
13,035 

$12,380 
205 
12,585 

$11,666 
203 
11,869 

3,201 
2,550 
34 

3,231 
2,436 
26 

12,924 
10,401 
177 

13,155 
9,831 
73 

13,035 
9,602 
30 

12,585 
9,317 
57 

11,869 
9,290 
22 

5,717 
3,364 
58.8% 

5,641 
3,401 
60.3% 

23,148 
13,369 

22,913 
12,785 

22,607 
12,464 

21,845 
12,790 

21,137 
11,527 

57.8% 

55.8% 

55.1% 

58.5% 

54.5% 

Year Ended December 31, 2020 

Net Revenue 

Net Revenue as a Percent of 
the Consolidated Company 

Net Revenue as a Percent of the 
Consolidated Company Excluding 
Treasury and Corporate Support 

Corporate and Commercial Banking  . . . . . . . . . . . . . . . . . . . 
Consumer and Business Banking  . . . . . . . . . . . . . . . . . . . . . 
Wealth Management and Investment Services  . . . . . . . . . . . 
Payment Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Treasury and Corporate Support . . . . . . . . . . . . . . . . . . . . . . 
Consolidated Company  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Less: Treasury and Corporate Support . . . . . . . . . . . . . . . . . 

Consolidated Company excluding Treasury and 

$ 

4,337 
9,623 
2,873 
5,654 
838 
23,325 
838 

Corporate Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$ 

22,487 

19% 
41 
12 
24 
4 
100% 

19% 
43 
13 
25 

100% 

(1)  Includes goodwill related to certain investments in unconsolidated financial institutions per prescribed regulatory requirements. 
(2)  Includes the estimated increase in the allowance for credit losses related to the adoption of the CECL methodology net of deferred taxes. 
(3)  Includes the impact of the estimated increase in the allowance for credit losses related to the adoption of the CECL methodology. 
(4)  Based on federal income tax rates of 21 percent for 2020, 2019 and 2018 and 35 percent for 2017 and 2016, for those assets and liabilities whose income or expense is not included for federal 

income tax purposes. 

65 

Accounting Changes 

Note 2 of the Notes to Consolidated Financial Statements 
discusses accounting standards recently issued but not yet 
required to be adopted and the expected impact of these 
changes in accounting standards. To the extent the adoption of 
new accounting standards materially affects the Company’s 
financial condition or results of operations, the impacts are 
discussed in the applicable section(s) of the Management’s 
Discussion and Analysis and the Notes to Consolidated Financial 
Statements. 

Critical Accounting Policies 

The accounting and reporting policies of the Company comply 
with accounting principles generally accepted in the United States 
and conform to general practices within the banking industry. The 
preparation of financial statements in conformity with GAAP 
requires management to make estimates and assumptions. The 
Company’s financial position and results of operations can be 
affected by these estimates and assumptions, which are integral 
to understanding the Company’s financial statements. Critical 
accounting policies are those policies management believes are 
the most important to the portrayal of the Company’s financial 
condition and results, and require management to make 
estimates that are difficult, subjective or complex. Most 
accounting policies are not considered by management to be 
critical accounting policies. Several factors are considered in 
determining whether or not a policy is critical in the preparation of 
financial statements. These factors include, among other things, 
whether the estimates are significant to the financial statements, 
the nature of the estimates, the ability to readily validate the 
estimates with other information (including third-party sources or 
available prices), sensitivity of the estimates to changes in 
economic conditions and whether alternative accounting 
methods may be utilized under GAAP. Management has 
discussed the development and the selection of critical 
accounting policies with the Company’s Audit Committee. 

Significant accounting policies are discussed in Note 1 of the 

Notes to Consolidated Financial Statements. Those policies 
considered to be critical accounting policies are described below. 

Allowance for Credit Losses Management’s evaluation of the 
appropriate allowance for credit losses is often the most critical of 
all the accounting estimates for a banking institution. It is an 
inherently subjective process impacted by many factors as 
discussed throughout the Management’s Discussion and 
Analysis section of the Annual Report. 

The methods utilized to estimate the allowance for credit 

losses, key assumptions and quantitative and qualitative 
information considered by management in determining the 
appropriate allowance for credit losses at December 31, 2020 are 
discussed in the “Credit Risk Management” section. Although 
methodologies utilized to determine each element of the 
allowance reflect management’s assessment of credit risk as 
identified through assessments completed of individual credits 

and of homogenous pools affected by material credit events, 
degrees of imprecision exist in these measurement tools due in 
part to subjective judgments involved and an inherent lag in the 
data available to quantify current conditions and events that affect 
credit loss reserve estimates. As discussed in the “Analysis and 
Determination of Allowance for Credit Losses” section, 
management considered the effect of changes in economic 
conditions, risk management practices, and other factors that 
contributed to imprecision of loss estimates in determining the 
allowance for credit losses. If not considered, expected losses in 
the credit portfolio related to imprecision and other subjective 
factors could have a dramatic adverse impact on the liquidity and 
financial viability of a banking institution. 

Given the many quantitative variables and subjective factors 
affecting the credit portfolio, changes in the allowance for credit 
losses may not directly coincide with changes in the risk ratings 
of the credit portfolio reflected in the risk rating process. This is in 
part due to the timing of the risk rating process in relation to 
changes in the business cycle, the exposure and mix of loans 
within risk rating categories, levels of nonperforming loans and 
the timing of charge-offs and expected recoveries. The allowance 
for credit losses on commercial lending segment loans measures 
the expected loss content on the remaining portfolio exposure, 
while nonperforming loans and net charge-offs are measures of 
specific impairment events that have already been confirmed. 
Therefore, the degree of change in the forward-looking expected 
loss in the commercial lending allowance may differ from the level 
of changes in nonperforming loans and net charge-offs. 
Management maintains an appropriate allowance for credit losses 
by updating allowance rates to reflect changes in expected 
losses, including expected changes in economic or business 
cycle conditions. 

Some factors considered in determining the appropriate 
allowance for credit losses are more readily quantifiable while 
other factors require extensive qualitative judgment. Management 
conducts an analysis with respect to the accuracy of risk ratings 
and the volatility of expected losses, and utilizes this analysis 
along with qualitative factors that can affect the precision of credit 
loss estimates, including economic conditions, such as changes 
in gross domestic product, unemployment or bankruptcy rates, 
and concentration risks, such as risks associated with specific 
industries, collateral valuations, and loans to highly leveraged 
enterprises, in determining the overall level of the allowance for 
credit losses. 

The Company considers a range of economic scenarios in its 
determination of the allowance for credit losses. These scenarios 
are constructed with interrelated projections of multiple economic 
variables, and loss estimates are produced that consider the 
historical correlation of those economic variables with credit 
losses, and also the expectation that conditions will eventually 
normalize over the longer run. Scenarios worse than the 
Company’s expected outcome at December 31, 2020 include 
risks that government stimulus in response to the COVID-19 
pandemic is less broad or less effective than expected, or that a 
longer or more severe health crisis prolongs the downturn in 

66 

recorded on the balance sheet for a particular asset or liability 
with related impacts to earnings or other comprehensive income 
(loss). 

When available, trading and available-for-sale securities are 

valued based on quoted market prices. However, certain 
securities are traded less actively and, therefore, quoted market 
prices may not be available. The determination of fair value may 
require benchmarking to similar instruments or performing a 
discounted cash flow analysis using estimates of future cash 
flows and prepayment, interest and default rates. For more 
information on investment securities, refer to Note 4 of the Notes 
to Consolidated Financial Statements. 

As few derivative contracts are listed on an exchange, the 
majority of the Company’s derivative positions are valued using 
valuation techniques that use readily observable market inputs. 
Certain derivatives, however, must be valued using techniques 
that include unobservable inputs. For these instruments, the 
significant assumptions must be estimated and, therefore, are 
subject to judgment. Note 19 of the Notes to Consolidated 
Financial Statements provides a summary of the Company’s 
derivative positions. 

Refer to Note 21 of the Notes to Consolidated Financial 

Statements for additional information regarding estimations of fair 
value. 

Mortgage Servicing Rights MSRs are capitalized as separate 
assets when loans are sold and servicing is retained, or may be 
purchased from others. The Company records MSRs at fair 
value. Because MSRs do not trade in an active market with 
readily observable prices, the Company determines the fair value 
by estimating the present value of the asset’s future cash flows 
utilizing market-based prepayment rates, option adjusted spread, 
and other assumptions validated through comparison to trade 
information, industry surveys and independent third-party 
valuations. Changes in the fair value of MSRs are recorded in 
earnings during the period in which they occur. Risks inherent in 
the valuation of MSRs include higher than expected prepayment 
rates and/or delayed receipt of cash flows. The Company utilizes 
derivatives, including interest rate swaps, swaptions, forward 
commitments to buy TBAs, U.S. Treasury and Eurodollar futures 
and options on U.S. Treasury futures, to mitigate the valuation 
risk. Refer to Notes 9 and 21 of the Notes to Consolidated 
Financial Statements for additional information on the 
assumptions used in determining the fair value of MSRs and an 
analysis of the sensitivity to changes in interest rates of the fair 
value of the MSRs portfolio and the related derivative instruments 
used to mitigate the valuation risk. 

economic activity, reducing the number of businesses that are 
ultimately able to resume operations after the crisis has passed. 
Under the range of economic scenarios considered, the 

allowance for credit losses would have been lower by 
$538 million or higher by $1.2 billion. This range reflects the 
sensitivity of the allowance for credit losses specifically related to 
the scenarios and weights considered as of December 31, 2020, 
and does not consider other potential adjustments that could 
increase or decrease loss estimates calculated using alternative 
economic scenarios. 

Because several quantitative and qualitative factors are 
considered in determining the allowance for credit losses, these 
sensitivity analyses do not necessarily reflect the nature and 
extent of future changes in the allowance for credit losses. They 
are intended to provide insights into the impact of adverse 
changes in the economy on the Company’s modeled loss 
estimates for the loan portfolio and do not imply any expectation 
of future deterioration in the risk rating or loss rates. Given current 
processes employed by the Company, management believes the 
risk ratings and loss model estimates currently assigned are 
appropriate. It is possible that others, given the same information, 
may at any point in time reach different reasonable conclusions 
that could be significant to the Company’s financial statements. 
Refer to the “Analysis and Determination of the Allowance for 
Credit Losses” section for further information. 

Fair Value Estimates A portion of the Company’s assets and 
liabilities are carried at fair value on the Consolidated Balance 
Sheet, with changes in fair value recorded either through earnings 
or other comprehensive income (loss) in accordance with 
applicable accounting principles generally accepted in the United 
States. These include all of the Company’s available-for-sale 
investment securities, derivatives and other trading instruments, 
MSRs and MLHFS. The estimation of fair value also affects other 
loans held for sale, which are recorded at the lower-of-cost-or-fair 
value. The determination of fair value is important for certain other 
assets that are periodically evaluated for impairment using fair 
value estimates, including goodwill and other intangible assets, 
impaired loans, OREO and other repossessed assets. 

Fair value is generally defined as the exit price at which an 
asset or liability could be exchanged in a current transaction 
between willing, unrelated parties, other than in a forced or 
liquidation sale. Fair value is based on quoted market prices in an 
active market, or if market prices are not available, is estimated 
using models employing techniques such as matrix pricing or 
discounting expected cash flows. The significant assumptions 
used in the models, which include assumptions for interest rates, 
discount rates, prepayments and credit losses, are independently 
verified against observable market data where possible. Where 
observable market data is not available, the estimate of fair value 
becomes more subjective and involves a high degree of 
judgment. In this circumstance, fair value is estimated based on 
management’s judgment regarding the value that market 
participants would assign to the asset or liability. This valuation 
process takes into consideration factors such as market illiquidity. 
Imprecision in estimating these factors can impact the amount 

67 

Income Taxes The Company estimates income tax expense 
based on amounts expected to be owed to the various tax 
jurisdictions in which it operates, including federal, state and local 
domestic jurisdictions, and an insignificant amount to foreign 
jurisdictions. The estimated income tax expense is reported in the 
Consolidated Statement of Income. Accrued taxes are reported 
in other assets or other liabilities on the Consolidated Balance 
Sheet and represent the net estimated amount due to or to be 
received from taxing jurisdictions either currently or deferred to 
future periods. Deferred taxes arise from differences between 
assets and liabilities measured for financial reporting purposes 
versus income tax reporting purposes. Deferred tax assets are 
recognized if, in management’s judgment, their realizability is 
determined to be more likely than not. Uncertain tax positions 
that meet the more likely than not recognition threshold are 
measured to determine the amount of benefit to recognize. An 
uncertain tax position is measured at the largest amount of 
benefit management believes is more likely than not to be realized 
upon settlement. In estimating accrued taxes, the Company 
assesses the relative merits and risks of the appropriate tax 
treatment considering statutory, judicial and regulatory guidance 
in the context of the tax position. Because of the complexity of 
tax laws and regulations, interpretation can be difficult and 
subject to legal judgment given specific facts and circumstances. 
It is possible that others, given the same information, may at any 
point in time reach different reasonable conclusions regarding the 
estimated amounts of accrued taxes. 

Changes in the estimate of accrued taxes occur periodically 
due to changes in tax rates, interpretations of tax laws, the status 

of examinations being conducted by various taxing authorities, 
and newly enacted statutory, judicial and regulatory guidance that 
impacts the relative merits and risks of tax positions. These 
changes, when they occur, affect accrued taxes and can be 
significant to the operating results of the Company. Refer to 
Note 18 of the Notes to Consolidated Financial Statements for 
additional information regarding income taxes. 

Controls and Procedures 
Under the supervision and with the participation of the 
Company’s management, including its principal executive officer 
and principal financial officer, the Company has evaluated the 
effectiveness of the design and operation of its disclosure 
controls and procedures (as defined in Rules 13a-15(e) and 
15d-15(e) under the Securities Exchange Act of 1934 (the 
“Exchange Act”)). Based upon this evaluation, the principal 
executive officer and principal financial officer have concluded 
that, as of the end of the period covered by this report, the 
Company’s disclosure controls and procedures were effective. 
During the most recently completed fiscal quarter, there was 
no change made in the Company’s internal control over financial 
reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the 
Exchange Act) that has materially affected, or is reasonably likely 
to materially affect, the Company’s internal control over financial 
reporting. 

The annual report of the Company’s management on internal 
control over financial reporting is provided on page 69. The audit 
report of Ernst & Young LLP, the Company’s independent 
accountants, regarding the Company’s internal control over 
financial reporting is provided on page 72. 

68 

Report of Management 
Responsibility for the financial statements and other information presented throughout this Annual Report rests with the management of 
U.S. Bancorp. The Company believes the consolidated financial statements have been prepared in conformity with accounting principles 
generally accepted in the United States and present the substance of transactions based on the circumstances and management’s best 
estimates and judgment. 

In meeting its responsibilities for the reliability of the financial statements, management is responsible for establishing and maintaining an 
adequate system of internal control over financial reporting as defined by Rules 13a-15(f) and 15d-15(f) under the Securities Exchange Act 
of 1934. The Company’s system of internal control is designed to provide reasonable assurance regarding the reliability of financial 
reporting and the preparation of publicly filed financial statements in accordance with accounting principles generally accepted in the 
United States. 

To test compliance, the Company carries out an extensive audit program. This program includes a review for compliance with written 
policies and procedures and a comprehensive review of the adequacy and effectiveness of the system of internal control. Although control 
procedures are designed and tested, it must be recognized that there are limits inherent in all systems of internal control and, therefore, 
errors and irregularities may nevertheless occur. Also, estimates and judgments are required to assess and balance the relative cost and 
expected benefits of the controls. Projection of any evaluation of effectiveness to future periods are subject to the risk that controls may 
become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. 

The Board of Directors of the Company has an Audit Committee composed of directors who are independent of U.S. Bancorp. The Audit 
Committee meets periodically with management, the internal auditors and the independent accountants to consider audit results and to 
discuss internal accounting control, auditing and financial reporting matters. 

Management assessed the effectiveness of the Company’s system of internal control over financial reporting as of December 31, 2020. In 
making this assessment, management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway 
Commission in its Internal Control-Integrated Framework (2013 framework). Based on our assessment and those criteria, management 
believes the Company designed and maintained effective internal control over financial reporting as of December 31, 2020. 

The Company’s independent registered accountants, Ernst & Young LLP, have been engaged to render an independent professional 
opinion on the financial statements and issue an audit report on the Company’s internal control over financial reporting. Their opinion on 
the financial statements appearing on pages 70 and 71 and their audit report on internal control over financial reporting appearing on 
page 72 are based on procedures conducted in accordance with auditing standards of the Public Company Accounting Oversight Board 
(United States). 

69 

Report of Independent Registered Public Accounting Firm 

To the Shareholders and the Board of Directors of U.S. Bancorp 

Opinion on the Financial Statements 

We have audited the accompanying consolidated balance sheets of U.S. Bancorp (the Company) as of December 31, 2020 and 2019, 
the related consolidated statements of income, comprehensive income, shareholders’ equity and cash flows for each of the three years in 
the period ended December 31, 2020, and the related notes (collectively referred to as the “consolidated financial statements”). In our 
opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company at December 31, 
2020 and 2019, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2020, in 
conformity with U.S. generally accepted accounting principles. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the 
Company’s internal control over financial reporting as of December 31, 2020, based on criteria established in Internal Control-Integrated 
Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework), and our report dated 
February 23, 2021 expressed an unqualified opinion thereon. 

Adoption of New Accounting Standard 

As discussed in Notes 1, 2 and 5 to the consolidated financial statements, the Company changed its method for accounting for credit 
losses in 2020. As explained below, auditing the Company’s allowance for credit losses, including adoption of the new accounting 
guidance related to the estimate of allowance for credit losses, was a critical audit matter. 

Basis for Opinion 

These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the 
Company’s financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be 
independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of 
the Securities and Exchange Commission and the PCAOB. 

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to 
obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our 
audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or 
fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding 
the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant 
estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits 
provide a reasonable basis for our opinion. 

Critical Audit Matter 

The critical audit matter communicated below is a matter arising from the current period audit of the financial statements that was 
communicated or required to be communicated to the audit committee and that: (1) relates to accounts or disclosures that are material to 
the financial statements and (2) involved our especially challenging, subjective or complex judgments. The communication of the critical 
audit matter does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by 
communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures 
to which it relates. 

Allowance for Credit Losses 

The Company’s loan and lease portfolio and the associated allowance for credit losses (ACL), were 
$297.7 billion and $8.0 billion as of December 31, 2020, respectively. The provision for credit losses was 
$3.8 billion for the year ended December 31, 2020. As discussed above and in Notes 1, 2 and 5 to the 
financial statements, effective January 1, 2020 the Company adopted new accounting guidance related to the 
estimate of ACL, resulting in ACL increase of $1.5 billion. The ACL is established for current expected credit 
losses (ECL) on the Company’s loan and lease portfolio, including unfunded credit commitments, by utilizing 
forward-looking expected loss models. When determining expected losses, the Company uses multiple 
probability weighted economic scenarios over a reasonable and supportable forecast period and then fully 
reverts to historical loss experience to estimate losses over the remaining asset lives. Model estimates are 
adjusted to consider any relevant changes in portfolio composition, lending policies, underwriting standards, 
risk management practices or economic conditions that would affect the accuracy of the model. Additionally, 
management may adjust ACL for other qualitative factors such as model imprecision, imprecision in economic 
scenario assumptions, and emerging risks related to either changes in the environment that are affecting 
specific portfolio segments, or changes in portfolio concentrations. 

Description of the 
Matter 

70 

How We 
Addressed the 
Matter in Our 
Audit 

Auditing management’s ACL estimate and related provision for credit losses was complex due to the highly 
judgmental nature of the probability weighted economic scenarios, expected loss models, as well as model 
and qualitative factor adjustments. 

We obtained an understanding, evaluated the design and tested the operating effectiveness of the Company’s 
process for establishing the ACL, including management’s controls over: 1) selection and implementation of 
forward-looking economic scenarios and the probability weights assigned to them; 2) expected loss models, 
including model validation, implementation, monitoring, the completeness and accuracy of key inputs and 
assumptions used in the models, and management’s output assessment and related adjustments; 3) 
adjustments to reflect management’s consideration of qualitative factors; 4) the ACL methodology and 
governance process. 

With the support of specialists, we assessed the economic scenarios and related probability weights by, 
among other procedures, evaluating management’s methodology and agreeing a sample of key economic 
variables used to external sources. We also performed and considered the results of various sensitivity 
analyses and analytical procedures, including comparison of a sample of the key economic variables to 
alternative external sources, historical statistics and peer bank information. 

With respect to expected loss models, with the support of specialists, we evaluated model calculation design 
and re-performed the calculation for a sample of models. We also tested the appropriateness of key inputs 
and assumptions used in these models by agreeing a sample of inputs to internal sources. As to model 
adjustments, with the support of specialists, we evaluated management’s assessment of factors that could 
potentially impact accuracy of expected loss models and we evaluated management’s estimate methodology. 
We also re-calculated a sample of model adjustments and tested internal and external data used by agreeing a 
sample of inputs to internal and external sources. 

Regarding the completeness of qualitative factors identified and incorporated into measuring the ACL, we 
evaluated the potential impact of imprecision in the expected loss models and economic scenario 
assumptions, emerging risks related to changes in the environment impacting specific portfolio segments and 
portfolio concentrations. We also evaluated and tested internal and external data used in the qualitative 
adjustments by agreeing significant inputs and underlying data to internal and external sources. 

We evaluated the overall ACL amount, including model estimates and adjustments, qualitative factors 
adjustments, and whether the recorded ACL appropriately reflects expected credit losses on the loan and 
lease portfolio and unfunded credit commitments. We reviewed historical loss statistics, peer-bank information, 
subsequent events and transactions and considered whether they corroborate or contradict the Company’s 
measurement of the ACL. We searched for and evaluated information that corroborates or contradicts 
management’s forecasted assumptions and related probability weights as well as identification and 
measurement of adjustments to model estimates and qualitative factors. 

We have served as the Company’s auditor since 2003. 

Minneapolis, Minnesota 
February 23, 2021 

71 

Report of Independent Registered Public Accounting Firm 
To the Shareholders and the Board of Directors of U.S. Bancorp 

Opinion on Internal Control over Financial Reporting 

We have audited U.S. Bancorp’s internal control over financial reporting as of December 31, 2020, based on criteria established in Internal 
Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) 
(the COSO criteria). In our opinion, U.S. Bancorp (the Company) maintained, in all material respects, effective internal control over financial 
reporting as of December 31, 2020, based on the COSO criteria. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the 
consolidated balance sheets of the Company as of December 31, 2020 and 2019, the related consolidated statements of income, 
comprehensive income, shareholders’ equity and cash flows for each of the three years in the period ended December 31, 2020, and the 
related notes of the Company and our report dated February 23, 2021 expressed an unqualified opinion thereon. 

Basis for Opinion 

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the 
effectiveness of internal control over financial reporting included in the accompanying Report of Management. Our responsibility is to 
express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm 
registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal 
securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. 

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to 
obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. 

Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness 
exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such 
other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our 
opinion. 

Definition and Limitations of Internal Control Over Financial Reporting 

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of 
financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting 
principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance 
of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide 
reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with 
generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with 
authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely 
detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial 
statements. 

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of 
any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in 
conditions, or that the degree of compliance with the policies or procedures may deteriorate. 

Minneapolis, Minnesota 
February 23, 2021 

72 

Consolidated Financial Statements and Notes Table of Contents 
Consolidated Financial Statements 

Consolidated Balance Sheet  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Consolidated Statement of Income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Consolidated Statement of Comprehensive Income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Consolidated Statement of Shareholders’ Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Consolidated Statement of Cash Flows  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

74 
75 
76 
77 
78 

Notes to Consolidated Financial Statements 

79 
Note 1 — Significant Accounting Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
86 
Note 2 — Accounting Changes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
86 
Note 3 — Restrictions on Cash and Due From Banks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
87 
Note 4 — Investment Securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
90 
Note 5 — Loans and Allowance for Credit Losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
96 
Note 6 — Leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
97 
Note 7 — Accounting for Transfers and Servicing of Financial Assets and Variable Interest Entities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
98 
Note 8 — Premises and Equipment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Note 9 — Mortgage Servicing Rights  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
99 
Note 10 — Intangible Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  100 
Note 11 — Deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  101 
Note 12 — Short-Term Borrowings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  102 
Note 13 — Long-Term Debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  103 
Note 14 — Shareholders’ Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  104 
Note 15 — Earnings Per Share  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  109 
Note 16 — Employee Benefits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  109 
Note 17 — Stock-Based Compensation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  114 
Note 18 — Income Taxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  116 
Note 19 — Derivative Instruments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  118 
Note 20 — Netting Arrangements for Certain Financial Instruments and Securities Financing Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  123 
Note 21 — Fair Values of Assets and Liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  126 
Note 22 — Guarantees and Contingent Liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  132 
Note 23 — Business Segments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  136 
Note 24 — U.S. Bancorp (Parent Company)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  138 
Note 25 — Subsequent Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  139 

73 

U.S. Bancorp 
Consolidated Balance Sheet 

At December 31 (Dollars in Millions) 

2020 

2019 

Assets 
Cash and due from banks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  62,580 
136,840 
Available-for-sale investment securities ($402 and $269 pledged as collateral, respectively)(a)  . . . . . . . . . . . . . . . . . . . . . 
Loans held for sale (including $8,524 and $5,533 of mortgage loans carried at fair value, respectively)  . . . . . . . . . . . . . 
8,761 
Loans 

Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial real estate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other retail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

102,871 
39,311 
76,155 
22,346 
57,024 

Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Less allowance for loan losses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

297,707 
(7,314) 

Net loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Premises and equipment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Goodwill  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other intangible assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other assets (including $1,255 and $951 of trading securities at fair value pledged as collateral, respectively)(a)  . . . . . . 

290,393 
3,468 
9,918 
2,864 
39,081 

$  22,405 
122,613 
5,578 

103,863 
39,746 
70,586 
24,789 
57,118 

296,102 
(4,020) 

292,082 
3,702 
9,655 
3,223 
36,168 

Total assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $553,905 

$495,426 

Liabilities and Shareholders’ Equity 
Deposits 

Noninterest-bearing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $118,089 
311,681 
Interest-bearing(b) 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Short-term borrowings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

429,770 
11,766 
41,297 
17,347 

Total liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

500,180 

$  75,590 
286,326 

361,916 
23,723 
40,167 
17,137 

442,943 

Shareholders’ equity 

Preferred stock  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Common stock, par value $0.01 a share — authorized: 4,000,000,000 shares; issued: 2020 and 2019 — 

2,125,725,742 shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Capital surplus  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Retained earnings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Less cost of common stock in treasury: 2020 — 618,618,084 shares; 2019 — 591,570,506 shares  . . . . . . . . . . . . 
Accumulated other comprehensive income (loss)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total U.S. Bancorp shareholders’ equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noncontrolling interests  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

5,983 

5,984 

21 
8,511 
64,188 
(25,930) 
322 

53,095 
630 

53,725 

21 
8,475 
63,186 
(24,440) 
(1,373) 

51,853 
630 

52,483 

Total liabilities and equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $553,905 

$495,426 

(a)  Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral. 
(b)  lncludes time deposits greater than $250,000 balances of $4.4 billion and $7.8 billion at December 31, 2020 and 2019, respectively. 
See Notes to Consolidated Financial Statements. 

74 

U.S. Bancorp 
Consolidated Statement of Income 

Year Ended December 31 (Dollars and Shares in Millions, Except Per Share Data) 

2020 

2019 

2018 

Interest Income 
Loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $12,018 
216 
Loans held for sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,428 
Investment securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
178 
Other interest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total interest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

14,840 

Interest Expense 
Deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Short-term borrowings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Long-term debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

950 
141 
924 

Total interest expense  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

2,015 

Net interest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Provision for credit losses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

12,825 
3,806 

Net interest income after provision for credit losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

9,019 

Noninterest Income 
Credit and debit card revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Corporate payment products revenue  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Merchant processing services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Trust and investment management fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Deposit service charges  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Treasury management fees  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial products revenue  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Mortgage banking revenue  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Investment products fees  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Securities gains (losses), net  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

1,338 
497 
1,261 
1,736 
677 
568 
1,143 
2,064 
192 
177 
748 

Total noninterest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

10,401 

Noninterest Expense 
Compensation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Employee benefits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net occupancy and equipment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Professional services  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Marketing and business development  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Technology and communications  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Postage, printing and supplies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other intangibles  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

6,635 
1,303 
1,092 
430 
318 
1,294 
288 
176 
1,833 

$14,099 
162 
2,893 
340 

17,494 

2,855 
360 
1,227 

4,442 

13,052 
1,504 

11,548 

1,413 
664 
1,601 
1,673 
909 
578 
934 
874 
186 
73 
926 

9,831 

6,325 
1,286 
1,123 
454 
426 
1,095 
290 
168 
1,618 

$13,120 
165 
2,616 
272 

16,173 

1,869 
378 
1,007 

3,254 

12,919 
1,379 

11,540 

1,401 
644 
1,531 
1,619 
1,070 
594 
895 
720 
188 
30 
910 

9,602 

6,162 
1,231 
1,063 
407 
429 
978 
324 
161 
1,709 

Total noninterest expense  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

13,369 

12,785 

12,464 

Income before income taxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Applicable income taxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net (income) loss attributable to noncontrolling interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

6,051 
1,066 

4,985 
(26) 

Net income attributable to U.S. Bancorp  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  4,959 

Net income applicable to U.S. Bancorp common shareholders  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  4,621 

Earnings per common share  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  3.06 
Diluted earnings per common share  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  3.06 
1,509 
Average common shares outstanding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,510 
Average diluted common shares outstanding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

8,594 
1,648 

6,946 
(32) 

$  6,914 

$  6,583 

$  4.16 
$  4.16 
1,581 
1,583 

8,678 
1,554 

7,124 
(28) 

$  7,096 

$  6,784 

$  4.15 
$  4.14 
1,634 
1,638 

See Notes to Consolidated Financial Statements. 

75 

U.S. Bancorp 
Consolidated Statement of Comprehensive Income 

Year Ended December 31 (Dollars in Millions) 

2020 

2019 

2018 

Net income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $4,985 

$6,946 

$7,124 

Other Comprehensive Income (Loss) 

Changes in unrealized gains and losses on investment securities available-for-sale . . . . . . . . . . . . . . . . . . . . 
Unrealized gains and losses on held-to-maturity investment securities transferred to available-for-sale  . . . . 
Changes in unrealized gains and losses on derivative hedges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Foreign currency translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Changes in unrealized gains and losses on retirement plans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Reclassification to earnings of realized gains and losses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Income taxes related to other comprehensive income (loss)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

2,905 
– 
(194) 
2 
(401) 
(42) 
(575) 

Total other comprehensive income (loss)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

1,695 

Comprehensive income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Comprehensive (income) loss attributable to noncontrolling interests  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

6,680 
(26) 

1,693 
141 
(229) 
26 
(380) 
20 
(322) 

949 

7,895 
(32) 

(656) 
– 
39 
3 
(302) 
93 
205 

(618) 

6,506 
(28) 

Comprehensive income attributable to U.S. Bancorp  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $6,654 

$7,863 

$6,478 

See Notes to Consolidated Financial Statements. 

76 

U.S. Bancorp 
Consolidated Statement of Shareholders’ Equity 

U.S. Bancorp Shareholders 

Common 

Accumulated 
Other 

Total U.S. 
Bancorp 

Shares Preferred Common  Capital  Retained  Treasury Comprehensive Shareholders’ Noncontrolling 
Interests 

Income (Loss) 

Outstanding 

Stock 
1,656  $5,419 

Stock 
Stock  Surplus  Earnings 
$21 $8,464 $54,142 $(17,602) 

(Dollars and Shares in Millions, Except Per Share Data) 
Balance December 31, 2017  . . . . . . . . . . 
Changes in accounting principle(a)  . . . . . . . . 
Net income (loss)  . . . . . . . . . . . . . . . . . . . . . . 
Other comprehensive income (loss)  . . . . . . . 
Preferred stock dividends(b) . . . . . . . . . . . . . . 
Common stock dividends ($1.34 per 

share)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Issuance of preferred stock  . . . . . . . . . . . . . 
Issuance of common and treasury stock  . . . 
Purchase of treasury stock  . . . . . . . . . . . . . . 
Distributions to noncontrolling interests  . . . . 
Net other changes in noncontrolling 

interests  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Stock option and restricted stock grants  . . . 
Balance December 31, 2018  . . . . . . . . . . 
Changes in accounting principle  . . . . . . . . . 
Net income (loss) . . . . . . . . . . . . . . . . . . . . . . 
Other comprehensive income (loss)  . . . . . . . 
Preferred stock dividends(c)  . . . . . . . . . . . . . . 
Common stock dividends ($1.58 per 

share)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Issuance of common and treasury stock  . . . 
Purchase of treasury stock  . . . . . . . . . . . . . . 
Distributions to noncontrolling interests  . . . . 
Net other changes in noncontrolling 

interests  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Stock option and restricted stock grants  . . . 
Balance December 31, 2019  . . . . . . . . . . 
Change in accounting principle(d)  . . . . . . . . . 
Net income (loss) . . . . . . . . . . . . . . . . . . . . . . 
Other comprehensive income (loss)  . . . . . . . 
Preferred stock dividends(e)  . . . . . . . . . . . . . . 
Common stock dividends ($1.68 per 

share)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Issuance of preferred stock  . . . . . . . . . . . . . 
Call of preferred stock . . . . . . . . . . . . . . . . . . 
Issuance of common and treasury stock  . . . 
Purchase of treasury stock  . . . . . . . . . . . . . . 
Distributions to noncontrolling interests  . . . . 
Net other changes in noncontrolling 

interests  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Stock option and restricted stock grants  . . . 
Balance December 31, 2020  . . . . . . . . . . 

299 
7,096 

565 

6 
(54) 

(282) 

(2,190) 

258 
(2,844) 

(167) 

172 

1,608  $5,984 

$21 $8,469 $59,065 $(20,188) 

7 
(81) 

2 
6,914 

(302) 

(2,493) 

263 
(4,515) 

(174) 

180 

1,534  $5,984 

$21 $8,475 $63,186 $(24,440) 

486 
(487) 

4 
(31) 

(1,099) 
4,959 

(304) 

(2,541) 

(13) 

171 
(1,661) 

(154) 

190 

(300) 

Equity 
$(1,404)  $49,040 
(1) 
7,096 
(618) 
(282) 

(618) 

Total 
Equity 
$626 $49,666 
(1) 
7,124 
(618) 
(282) 

28 

(2,190) 
565 
91 
(2,844) 
– 

(2,190) 
565 
91 
(2,844) 
(31) 

(31) 

– 
172 
$(2,322)  $51,029 
2 
6,914 
949 
(302) 

949 

5 

5 
172 
$628 $51,657 
2 
6,946 
949 
(302) 

32 

(2,493) 
89 
(4,515) 
– 

(2,493) 
89 
(4,515) 
(31) 

(31) 

– 
180 
$(1,373)  $51,853 
(1,099) 
4,959 
1,695 
(304) 

1,695 

1 

1 
180 
$630 $52,483 
(1,099) 
4,985 
1,695 
(304) 

26 

(2,541) 
486 
(500) 
17 
(1,661) 
– 

(2,541) 
486 
(500) 
17 
(1,661) 
(25) 

(25) 

– 
190 
$53,095 

(1) 

(1) 
190 
$630 $53,725 

1,507  $5,983 

$21 $8,511 $64,188 $(25,930) 

$  322 

(a)  Reflects the adoption of new accounting guidance on January 1, 2018 to reclassify the impact of the reduced federal statutory tax rate for corporations included in 2017 tax reform legislation 

from accumulated other comprehensive income to retained earnings. 

(b)  Reflects dividends declared per share on the Company’s Series A, Series B, Series F, Series H, Series I, Series J and Series K Non-Cumulative Perpetual Preferred Stock of $3,548.61, 

$887.15, $1,625.00, $1,287.52, $1,281.25, $1,325.00 and $576.74, respectively. 

(c)  Reflects dividends declared per share on the Company’s Series A, Series B, Series F, Series H, Series I, Series J and Series K Non-Cumulative Perpetual Preferred Stock of $3,654.95, 

$887.15, $1,625.00, $1,287.52, $1,281.25, $1,325.00 and $1,375.00, respectively. 

(d)  Effective January 1, 2020, the Company adopted accounting guidance which changed impairment recognition of financial instruments to a model that is based on expected losses rather than 

incurred losses. Upon adoption, the Company increased its allowance for credit losses and reduced retained earnings net of deferred taxes through a cumulative-effect adjustment. 
(e)  Reflects dividends declared per share on the Company’s Series A, Series B, Series F, Series H, Series I, Series J, Series K and Series L Non-Cumulative Perpetual Preferred Stock of 

$3,558.332, $889.58, $1,625.00, $1,287.52, $1,281.25, $1,325.00, $1,375.00 and $203.13, respectively. 

See Notes to Consolidated Financial Statements. 

77 

U.S. Bancorp 
Consolidated Statement of Cash Flows 

Year Ended December 31 (Dollars in Millions) 

2020 

2019 

2018 

Operating Activities 
Net income attributable to U.S. Bancorp  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  4,959 
Adjustments to reconcile net income to net cash provided by operating activities 

Provision for credit losses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Depreciation and amortization of premises and equipment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Amortization of intangibles  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
(Gain) loss on sale of loans held for sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
(Gain) loss on sale of securities and other assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Loans originated for sale, net of repayments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Proceeds from sales of loans held for sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

3,806 
351 
176 
(2,193) 
(344) 
(67,449) 
65,468 
(1,058) 

Net cash provided by operating activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

3,716 

Investing Activities 
Proceeds from sales of available-for-sale investment securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Proceeds from maturities of held-to-maturity investment securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Proceeds from maturities of available-for-sale investment securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Purchases of held-to-maturity investment securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Purchases of available-for-sale investment securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net decrease (increase) in loans outstanding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Proceeds from sales of loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Purchases of loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net decrease (increase) in securities purchased under agreements to resell  . . . . . . . . . . . . . . . . . . . . . . . 
Other, net  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

15,596 
– 
40,639 
– 
(68,662) 
6,350 
2,250 
(11,622) 
645 
(636) 

Net cash used in investing activities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

(15,440) 

Financing Activities 
Net increase (decrease) in deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net (decrease) increase in short-term borrowings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Proceeds from issuance of long-term debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Principal payments or redemption of long-term debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Proceeds from issuance of preferred stock  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Proceeds from issuance of common stock  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Repurchase of common stock  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Cash dividends paid on preferred stock  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Cash dividends paid on common stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

67,854 
(11,957) 
14,501 
(14,476) 
486 
15 
(1,672) 
(300) 
(2,552) 

Net cash provided by financing activities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

51,899 

Change in cash and due from banks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Cash and due from banks at beginning of period  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

40,175 
22,405 

$  6,914 

$  7,096 

1,504 
334 
168 
(762) 
(469) 
(36,561) 
33,303 
458 

4,889 

11,252 
9,137 
11,454 
(6,701) 
(33,814) 
(9,871) 
2,899 
(3,805) 
(816) 
(1,295) 

(21,560) 

16,441 
9,584 
9,899 
(11,119) 
– 
88 
(4,525) 
(302) 
(2,443) 

17,623 

952 
21,453 

1,379 
306 
161 
(394) 
(510) 
(29,214) 
30,730 
1,010 

10,564 

1,400 
6,619 
11,411 
(9,793) 
(10,077) 
(9,234) 
4,862 
(3,694) 
(182) 
(289) 

(8,977) 

(1,740) 
(2,512) 
12,078 
(2,928) 
565 
86 
(2,822) 
(274) 
(2,092) 

361 

1,948 
19,505 

Cash and due from banks at end of period  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 62,580 

$ 22,405 

$ 21,453 

Supplemental Cash Flow Disclosures 
Cash paid for income taxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  1,025 
2,199 
Cash paid for interest  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
– 
Noncash transfer of held-to-maturity investment securities to available-for-sale  . . . . . . . . . . . . . . . . . . . . 
23 
Net noncash transfers to foreclosed property  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$ 

941 
4,404 
43,596 
60 

$ 

365 
3,056 
– 
115 

See Notes to Consolidated Financial Statements. 

78 

Notes to Consolidated Financial Statements 

NOTE 1  Significant  Accounting  Policies 
U.S. Bancorp is a multi-state financial services holding company 
headquartered in Minneapolis, Minnesota. U.S. Bancorp and its 
subsidiaries (the “Company”) provide a full range of financial 
services, including lending and depository services through 
banking offices principally in the Midwest and West regions of the 
United States, through on-line services, over mobile devices and 
through other distribution channels. The Company also engages 
in credit card, merchant, and ATM processing, mortgage 
banking, cash management, capital markets, insurance, trust and 
investment management, brokerage, and leasing activities, 
principally in domestic markets. 

Basis of Presentation The consolidated financial statements 
include the accounts of the Company and its subsidiaries and all 
variable interest entities (“VIEs”) for which the Company has both 
the power to direct the activities of the VIE that most significantly 
impact the VIE’s economic performance, and the obligation to 
absorb losses or right to receive benefits of the VIE that could 
potentially be significant to the VIE. Consolidation eliminates 
intercompany accounts and transactions. Certain items in prior 
periods have been reclassified to conform to the current 
presentation. 

Uses of Estimates The preparation of financial statements in 
conformity with accounting principles generally accepted in the 
United States requires management to make estimates and 
assumptions that affect the amounts reported in the financial 
statements and accompanying notes. Actual experience could 
differ from those estimates. 

Securities 
Realized gains or losses on securities are determined on a trade 
date basis based on the specific amortized cost of the 
investments sold. 

Trading Securities Securities held for resale are classified as 
trading securities and are included in other assets and reported at 
fair value. Changes in fair value and realized gains or losses are 
reported in noninterest income. 

Available-for-sale Securities Debt securities that are not 
trading securities but may be sold before maturity in response to 
changes in the Company’s interest rate risk profile, funding 
needs, demand for collateralized deposits by public entities or 
other reasons, are carried at fair value with unrealized net gains or 
losses reported within other comprehensive income (loss). 
Declines in fair value related to credit, if any, are recorded through 
the establishment of an allowance for credit losses. 

Securities Purchased Under Agreements to Resell and 
Securities Sold Under Agreements to Repurchase Securities 
purchased under agreements to resell and securities sold under 
agreements to repurchase are accounted for as collateralized 
financing transactions with a receivable or payable recorded at 

the amounts at which the securities were acquired or sold, plus 
accrued interest. Collateral requirements are continually 
monitored and additional collateral is received or provided as 
required. The Company records a receivable or payable for cash 
collateral paid or received. 

Equity Investments 
Equity investments in entities where the Company has a 
significant influence (generally between 20 percent and 
50 percent ownership), but does not control the entity, are 
accounted for using the equity method. Investments in limited 
partnerships and similarly structured limited liability companies 
where the Company’s ownership interest is greater than 
5 percent are accounted for using the equity method. Equity 
investments not using the equity method are accounted for at fair 
value with changes in fair value and realized gains or losses 
reported in noninterest income, unless fair value is not readily 
determinable, in which case the investment is carried at cost 
subject to adjustments for any observable market transactions on 
the same or similar instruments of the investee. Most of the 
Company’s equity investments do not have readily determinable 
fair values. All equity investments are evaluated for impairment at 
least annually and more frequently if certain criteria are met. 

Loans 
The Company offers a broad array of lending products and 
categorizes its loan portfolio into two segments, which is the level 
at which it develops and documents a systematic methodology 
to determine the allowance for credit losses. The Company’s two 
loan portfolio segments are commercial lending and consumer 
lending. The Company further disaggregates its loan portfolio 
segments into various classes based on their underlying risk 
characteristics. The two classes within the commercial lending 
segment are commercial loans and commercial real estate loans. 
The three classes within the consumer lending segment are 
residential mortgages, credit card loans and other retail loans. 
Previously, the Company categorized loans covered under loss 
sharing or similar credit protection agreements with the Federal 
Deposit Insurance Corporation (“FDIC”), along with the related 
indemnification asset, in a separate covered loans segment. 
During 2018 the majority of these loans were sold and the loss 
share coverage expired. Any remaining balances were reclassified 
to the loan segment they would have otherwise been included in 
had the loss share coverage not been in place. 

Originated Loans Held for Investment Loans the Company 
originates as held for investment are reported at the principal 
amount outstanding, net of unearned interest income and 
deferred fees and costs, and any direct principal charge-offs. 
Interest income is accrued on the unpaid principal balances as 
earned. Loan and commitment fees and certain direct loan 
origination costs are deferred and recognized over the life of the 

79 

loan and/or commitment period as yield adjustments. 

Purchased Loans All purchased loans are recorded at fair value 
at the date of purchase and those acquired on or after January 1, 
2020 are divided into those considered purchased with more 
than insignificant credit deterioration (“PCD”) and those not 
considered purchased with more than insignificant credit 
deterioration. An allowance for credit losses is established for 
each population and considers product mix, risk characteristics 
of the portfolio, bankruptcy experience, delinquency status and 
refreshed loan-to-value ratios when possible. The allowance for 
credit losses established for purchased loans not considered 
PCD is recognized through provision expense upon acquisition, 
whereas the allowance for credit losses established for loans 
considered PCD at acquisition is offset by an increase in the 
basis of the acquired loans. Any subsequent increases and 
decreases in the allowance for credit losses related to purchased 
loans, regardless of PCD status, are recognized through 
provision expense, with charge-offs charged to the allowance. 
The Company did not have a material amount of PCD loans 
included in its loan portfolio at December 31, 2020. In 
accordance with applicable authoritative accounting guidance, 
purchased loans acquired prior to January 1, 2020 were initially 
measured at fair value, inclusive of any credit discounts, and an 
allowance for credit losses was not recorded as of the acquisition 
date. 

Commitments to Extend Credit Unfunded commitments for 
residential mortgage loans intended to be held for sale are 
considered derivatives and recorded in other assets and other 
liabilities on the Consolidated Balance Sheet at fair value with 
changes in fair value recorded in noninterest income. All other 
unfunded loan commitments are not considered derivatives and 
are not reported on the Consolidated Balance Sheet. Reserves 
for credit exposure on all other unfunded credit commitments are 
recorded in other liabilities. 

Allowance for Credit Losses Beginning January 1, 2020, the 
allowance for credit losses is established for current expected 
credit losses on the Company’s loan and lease portfolio, including 
unfunded credit commitments. The allowance considers 
expected losses for the remaining lives of the applicable assets, 
inclusive of expected recoveries. The allowance for credit losses 
is increased through provisions charged to earnings and reduced 
by net charge-offs. Management evaluates the appropriateness 
of the allowance for credit losses on a quarterly basis. Multiple 
economic scenarios are considered over a three-year reasonable 
and supportable forecast period, which incorporates historical 
loss experience in years two and three. These economic 
scenarios are constructed with interrelated projections of multiple 
economic variables, and loss estimates are produced that 
consider the historical correlation of those economic variables 
with credit losses. After the forecast period, the Company fully 
reverts to long-term historical loss experience, adjusted for 
prepayments and characteristics of the current loan and lease 
portfolio, to estimate losses over the remaining life of the portfolio. 

The economic scenarios are updated at least quarterly and are 
designed to provide a range of reasonable estimates, both better 
and worse than current expectations. Scenarios are weighted 
based on the Company’s expectation of economic conditions for 
the foreseeable future and reflect significant judgment and 
consider uncertainties that exist. Final loss estimates also 
consider factors affecting credit losses not reflected in the 
scenarios, due to the unique aspects of current conditions and 
expectations. These factors may include, but are not limited to, 
loan servicing practices, regulatory guidance, and/or fiscal and 
monetary policy actions. 

The allowance recorded for credit losses utilizes forward-
looking expected loss models to consider a variety of factors 
affecting lifetime credit losses. These factors include, but are not 
limited to, macroeconomic variables such as unemployment rate, 
real estate prices, gross domestic product levels, corporate 
bonds spreads and long-term interest rate forecasts, as well as 
loan and borrower characteristics, such as internal risk ratings on 
commercial loans and consumer credit scores, delinquency 
status, collateral type and available valuation information, 
consideration of end-of-term losses on lease residuals, and the 
remaining term of the loan, adjusted for expected prepayments. 
For each loan portfolio, model estimates are adjusted as 
necessary to consider any relevant changes in portfolio 
composition, lending policies, underwriting standards, risk 
management practices, economic conditions or other factors that 
would affect the accuracy of the model. Expected credit loss 
estimates also include consideration of expected cash recoveries 
on loans previously charged-off or expected recoveries on 
collateral dependent loans where recovery is expected through 
sale of the collateral. Where loans do not exhibit similar risk 
characteristics, an individual analysis is performed to consider 
expected credit losses. The allowance recorded for individually 
evaluated loans greater than $5 million in the commercial lending 
segment is based on an analysis utilizing expected cash flows 
discounted using the original effective interest rate, the 
observable market price of the loan, or the fair value of the 
collateral, less selling costs, for collateral-dependent loans as 
appropriate. 

The allowance recorded for Troubled Debt Restructuring 
(“TDR”) loans in the consumer lending segment is determined on 
a homogenous pool basis utilizing expected cash flows 
discounted using the original effective interest rate of the pool. 
TDRs generally do not include loan modifications granted to 
customers resulting directly from the economic effects of the 
COVID-19 pandemic, who were otherwise in current payment 
status. The expected cash flows on TDR loans consider 
subsequent payment defaults since modification, the borrower’s 
ability to pay under the restructured terms, and the timing and 
amount of payments. The allowance for collateral-dependent 
loans in the consumer lending segment is determined based on 
the fair value of the collateral less costs to sell. With respect to the 
commercial lending segment, TDRs may be collectively evaluated 

80 

for impairment where observed performance history, including 
defaults, is a primary driver of the loss allocation. For commercial 
TDRs individually evaluated for impairment, attributes of the 
borrower are the primary factors in determining the allowance for 
credit losses. However, historical loss experience is also 
incorporated into the allowance methodology applied to this 
category of loans. 

The Company’s methodology for determining the appropriate 

allowance for credit losses also considers the imprecision 
inherent in the methodologies used and allocated to the various 
loan portfolios. As a result, amounts determined under the 
methodologies described above, are adjusted by management to 
consider the potential impact of other qualitative factors not 
captured in the quantitative model adjustments which include, but 
are not limited to the following: model imprecision, imprecision in 
economic scenario assumptions, and emerging risks related to 
either changes in the environment that are affecting specific 
portfolios, or changes in portfolio concentrations over time that 
may affect model performance. The consideration of these items 
results in adjustments to allowance amounts included in the 
Company’s allowance for credit losses for each loan portfolio. 
The Company also assesses the credit risk associated with 
off-balance sheet loan commitments, letters of credit, investment 
securities and derivatives. Credit risk associated with derivatives 
is reflected in the fair values recorded for those positions. The 
liability for off-balance sheet credit exposure related to loan 
commitments and other credit guarantees is included in other 
liabilities. Because business processes and credit risks 
associated with unfunded credit commitments are essentially the 
same as for loans, the Company utilizes similar processes to 
estimate its liability for unfunded credit commitments. 

The results of the analysis are evaluated quarterly to confirm 
the estimates are appropriate for each specific loan portfolio, as 
well as the entire loan portfolio, as the entire allowance for credit 
losses is available for the entire loan portfolio. 

Prior to January 1, 2020, the allowance for credit losses was 

established based on an incurred loss model. The allowance 
recorded for loans in the commercial lending segment was based 
on the migration analysis of commercial loans and actual loss 
experience. The allowance recorded for loans in the consumer 
lending segment loans was determined on a homogenous pool 
basis and primarily included consideration of delinquency status 
and historical losses. In addition to the amounts determined 
under the methodologies described above, management also 
considered the potential impact of qualitative factors. 

Credit Quality The credit quality of the Company’s loan 
portfolios is assessed as a function of net credit losses, levels of 
nonperforming assets and delinquencies, and credit quality 
ratings as defined by the Company. 

For all loan portfolio classes, loans are considered past due 

based on the number of days delinquent except for monthly 
amortizing loans which are classified delinquent based upon the 
number of contractually required payments not made (for 
example, two missed payments is considered 30 days 
delinquent). When a loan is placed on nonaccrual status, unpaid 

accrued interest is reversed, reducing interest income in the 
current period. 

Commercial lending segment loans are generally placed on 
nonaccrual status when the collection of principal and interest 
has become 90 days past due or is otherwise considered 
doubtful. Commercial lending segment loans are generally fully or 
partially charged down to the fair value of the collateral securing 
the loan, less costs to sell, when the loan is placed on 
nonaccrual. 

Consumer lending segment loans are generally charged-off at 

a specific number of days or payments past due. Residential 
mortgages and other retail loans secured by 1-4 family properties 
are generally charged down to the fair value of the collateral 
securing the loan, less costs to sell, at 180 days past due. 
Residential mortgage loans and lines in a first lien position are 
placed on nonaccrual status in instances where a partial 
charge-off occurs unless the loan is well secured and in the 
process of collection. Residential mortgage loans and lines in a 
junior lien position secured by 1-4 family properties are placed on 
nonaccrual status at 120 days past due or when they are behind 
a first lien that has become 180 days or greater past due or 
placed on nonaccrual status. Any secured consumer lending 
segment loan whose borrower has had debt discharged through 
bankruptcy, for which the loan amount exceeds the fair value of 
the collateral, is charged down to the fair value of the related 
collateral and the remaining balance is placed on nonaccrual 
status. Credit card loans continue to accrue interest until the 
account is charged-off. Credit cards are charged-off at 180 days 
past due. Other retail loans not secured by 1-4 family properties 
are charged-off at 120 days past due; and revolving consumer 
lines are charged-off at 180 days past due. Similar to credit 
cards, other retail loans are generally not placed on nonaccrual 
status because of the relative short period of time to charge-off. 
Certain retail customers having financial difficulties may have the 
terms of their credit card and other loan agreements modified to 
require only principal payments and, as such, are reported as 
nonaccrual. 

For all loan classes, interest payments received on nonaccrual 

loans are generally recorded as a reduction to a loan’s carrying 
amount while a loan is on nonaccrual and are recognized as 
interest income upon payoff of the loan. However, interest 
income may be recognized for interest payments if the remaining 
carrying amount of the loan is believed to be collectible. In certain 
circumstances, loans in any class may be restored to accrual 
status, such as when a loan has demonstrated sustained 
repayment performance or no amounts are past due and 
prospects for future payment are no longer in doubt; or when the 
loan becomes well secured and is in the process of collection. 
Loans where there has been a partial charge-off may be returned 
to accrual status if all principal and interest (including amounts 
previously charged-off) is expected to be collected and the loan is 
current. 

The Company classifies its loan portfolio classes using internal 

credit quality ratings on a quarterly basis. These ratings include 
pass, special mention and classified, and are an important part of 

81 

the Company’s overall credit risk management process and 
evaluation of the allowance for credit losses. Loans with a pass 
rating represent those loans not classified on the Company’s 
rating scale for problem credits, as minimal credit risk has been 
identified. Special mention loans are those loans that have a 
potential weakness deserving management’s close attention. 
Classified loans are those loans where a well-defined weakness 
has been identified that may put full collection of contractual cash 
flows at risk. It is possible that others, given the same information, 
may reach different reasonable conclusions regarding the credit 
quality rating classification of specific loans. 

Troubled Debt Restructurings In certain circumstances, the 
Company may modify the terms of a loan to maximize the 
collection of amounts due when a borrower is experiencing 
financial difficulties or is expected to experience difficulties in the 
near-term. Concessionary modifications are classified as TDRs 
unless the modification results in only an insignificant delay in 
payments to be received. The Company recognizes interest on 
TDRs if the borrower complies with the revised terms and 
conditions as agreed upon with the Company and has 
demonstrated repayment performance at a level commensurate 
with the modified terms over several payment cycles, which is 
generally six months or greater. To the extent a previous 
restructuring was insignificant, the Company considers the 
cumulative effect of past restructurings related to the receivable 
when determining whether a current restructuring is a TDR. 
The Company has implemented certain restructuring 
programs that may result in TDRs. However, many of the 
Company’s TDRs are also determined on a case-by-case basis in 
connection with ongoing loan collection processes. 

For the commercial lending segment, modifications generally 
result in the Company working with borrowers on a case-by-case 
basis. Commercial and commercial real estate modifications 
generally include extensions of the maturity date and may be 
accompanied by an increase or decrease to the interest rate, 
which may not be deemed a market interest rate. In addition, the 
Company may work with the borrower in identifying other 
changes that mitigate loss to the Company, which may include 
additional collateral or guarantees to support the loan. To a lesser 
extent, the Company may waive contractual principal. The 
Company classifies all of the above concessions as TDRs to the 
extent the Company determines that the borrower is experiencing 
financial difficulty. 

Modifications for the consumer lending segment are generally 

part of programs the Company has initiated. The Company 
modifies residential mortgage loans under Federal Housing 
Administration, United States Department of Veterans Affairs, or 
its own internal programs. Under these programs, the Company 
offers qualifying homeowners the opportunity to permanently 
modify their loan and achieve more affordable monthly payments 
by providing loan concessions. These concessions may include 
adjustments to interest rates, conversion of adjustable rates to 
fixed rates, extension of maturity dates or deferrals of payments, 
capitalization of accrued interest and/or outstanding advances, or 
in limited situations, partial forgiveness of loan principal. In most 

instances, participation in residential mortgage loan restructuring 
programs requires the customer to complete a short-term trial 
period. A permanent loan modification is contingent on the 
customer successfully completing the trial period arrangement, 
and the loan documents are not modified until that time. The 
Company reports loans in a trial period arrangement as TDRs 
and continues to report them as TDRs after the trial period. 

Credit card and other retail loan TDRs are generally part of 
distinct restructuring programs providing customers experiencing 
financial difficulty with modifications whereby balances may be 
amortized up to 60 months, and generally include waiver of fees 
and reduced interest rates. 

In addition, the Company considers secured loans to 
consumer borrowers that have debt discharged through 
bankruptcy where the borrower has not reaffirmed the debt to be 
TDRs. 

Loan modifications or concessions granted to borrowers 
resulting directly from the effects of the COVID-19 pandemic, 
who were otherwise in current payment status, are not 
considered to be TDRs. 

Leases The Company, as a lessor, originates retail and 
commercial leases either directly to the consumer or indirectly 
through dealer networks. Retail leases, primarily automobiles, 
have 3 to 5 year terms. Commercial leases may include high 
dollar assets such as aircraft or lower cost items such as office 
equipment. At lease inception, retail lease customers are 
provided with an end-of-term purchase option, which is based on 
the expected fair value of the automobile at the expiration of the 
lease. Automobile leases do not typically contain options to 
extend or terminate the lease. Equipment leases may contain 
various types of purchase options. Some option amounts are a 
stated value, while others are determined using the fair market 
value at the time of option exercise. 

Residual values on leased assets are reviewed regularly for 
impairment. Residual valuations for retail leases are based on 
independent assessments of expected used automobile sale 
prices at the end of the lease term. Impairment tests are 
conducted based on these valuations considering the probability 
of the lessee returning the asset to the Company, re-marketing 
efforts, insurance coverage and ancillary fees and costs. 
Valuations for commercial leases are based upon external or 
internal management appraisals. The Company manages its risk 
to changes in the residual value of leased vehicles, office and 
business equipment, and other assets through disciplined 
residual valuation setting at the inception of a lease, diversification 
of its leased assets, regular residual asset valuation reviews and 
monitoring of residual value gains or losses upon the disposition 
of assets. Retail lease residual value risk is mitigated further by 
the purchase of residual value insurance coverage and effective 
end-of-term marketing of off-lease vehicles. 

The Company, as lessee, leases certain assets for use in its 

operations. Leased assets primarily include retail branches, 
operations centers and other corporate locations, and, to a lesser 
extent, office and computer equipment. For each lease with an 
original term greater than 12 months, the Company records a 

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lease liability and a corresponding right of use (“ROU”) asset. The 
Company accounts for the lease and non-lease components in 
the majority of its lease contracts as a single lease component, 
with the determination of the lease liability at lease inception 
based on the present value of the consideration to be paid under 
the contract. The discount rate used by the Company is 
determined at commencement of the lease using a secured rate 
for a similar term as the period of the lease. The Company’s 
leases do not include significant variable lease payments. 

Certain of the Company’s real estate leases include options to 

extend. Lease extension options are generally exercisable at 
market rates. Such option periods do not provide a significant 
incentive, and their exercise is not reasonably certain. 
Accordingly, the Company does not generally recognize 
payments occurring during option periods in the calculation of its 
ROU assets and lease liabilities. 

Other Real Estate Other real estate owned (“OREO”) is included 
in other assets, and is property acquired through foreclosure or 
other proceedings on defaulted loans. OREO is initially recorded 
at fair value, less estimated selling costs. The fair value of OREO 
is evaluated regularly and any decreases in value along with 
holding costs, such as taxes and insurance, are reported in 
noninterest expense. 

Loans Held For Sale 
Loans held for sale (“LHFS”) represent mortgage loans intended 
to be sold in the secondary market and other loans that 
management has an active plan to sell. LHFS are carried at the 
lower-of-cost-or-fair value as determined on an aggregate basis 
by type of loan with the exception of loans for which the 
Company has elected fair value accounting, which are carried at 
fair value. The credit component of any writedowns upon the 
transfer of loans to LHFS is reflected in loan charge-offs. 

Where an election is made to carry the LHFS at fair value, any 

change in fair value is recognized in noninterest income. Where 
an election is made to carry LHFS at lower-of-cost-or-fair value, 
any further decreases are recognized in noninterest income and 
increases in fair value above the loan cost basis are not 
recognized until the loans are sold. Fair value elections are made 
at the time of origination or purchase based on the Company’s 
fair value election policy. The Company has elected fair value 
accounting for substantially all its mortgage loans held for sale 
(“MLHFS”). 

Derivative Financial Instruments 
In the ordinary course of business, the Company enters into 
derivative transactions to manage various risks and to 
accommodate the business requirements of its customers. 
Derivative instruments are reported in other assets or other 
liabilities at fair value. Changes in a derivative’s fair value are 
recognized currently in earnings unless specific hedge accounting 
criteria are met. 

All derivative instruments that qualify and are designated for 

hedge accounting are recorded at fair value and classified as 
either a hedge of the fair value of a recognized asset or liability 
(“fair value hedge”); a hedge of a forecasted transaction or the 
variability of cash flows to be received or paid related to a 
recognized asset or liability (“cash flow hedge”); or a hedge of the 
volatility of a net investment in foreign operations driven by 
changes in foreign currency exchange rates (“net investment 
hedge”). Changes in the fair value of a derivative that is highly 
effective and designated as a fair value hedge, and the offsetting 
changes in the fair value of the hedged item, are recorded in 
earnings. Changes in the fair value of a derivative that is highly 
effective and designated as a cash flow hedge are recorded in 
other comprehensive income (loss) until cash flows of the hedged 
item are realized. Changes in the fair value of net investment 
hedges that are highly effective are recorded in other 
comprehensive income (loss). The Company performs an 
assessment, at inception and, at a minimum, quarterly thereafter, 
to determine the effectiveness of the derivative in offsetting 
changes in the value or cash flows of the hedged item(s). 

If a derivative designated as a cash flow hedge is terminated 

or ceases to be highly effective, the gain or loss in other 
comprehensive income (loss) is amortized to earnings over the 
period the forecasted hedged transactions impact earnings. If a 
hedged forecasted transaction is no longer probable, hedge 
accounting is ceased and any gain or loss included in other 
comprehensive income (loss) is reported in earnings immediately, 
unless the forecasted transaction is at least reasonably possible 
of occurring, whereby the amounts remain within other 
comprehensive income (loss). 

Revenue Recognition 
In the ordinary course of business, the Company recognizes 
income derived from various revenue generating activities. Certain 
revenues are generated from contracts where they are 
recognized when, or as services or products are transferred to 
customers for amounts the Company expects to be entitled. 
Revenue generating activities related to financial assets and 
liabilities are also recognized; including mortgage servicing fees, 
loan commitment fees, foreign currency remeasurements, and 
gains and losses on securities, equity investments and 
unconsolidated subsidiaries. Certain specific policies include the 
following: 

Credit and Debit Card Revenue Credit and debit card revenue 
includes interchange from credit and debit cards processed 
through card association networks, annual fees, and other 
transaction and account management fees. Interchange rates are 
generally set by the credit card associations and based on 
purchase volumes and other factors. The Company records 
interchange as services are provided. Transaction and account 
management fees are recognized as services are provided, 
except for annual fees which are recognized over the applicable 
period. Costs for rewards programs and certain payments to 
partners and credit card associations are also recorded within 
credit and debit card revenue when services are provided. The 

83 

Company predominately records credit and debit card revenue 
within the Payment Services line of business. 

Corporate Payment Products Revenue Corporate payment 
products revenue primarily includes interchange from commercial 
card products processed through card association networks and 
revenue from proprietary network transactions. The Company 
records corporate payment products revenue as services are 
provided. Certain payments to credit card associations and 
customers are also recorded within corporate payment products 
revenue as services are provided. Corporate payment products 
revenue is recorded within the Payment Services line of business. 

Merchant Processing Services Merchant processing services 
revenue consists principally of merchant discount and other 
transaction and account management fees charged to merchants 
for the electronic processing of card association network 
transactions, less interchange paid to the card-issuing bank, card 
association assessments, and revenue sharing amounts. All of 
these are recognized at the time the merchant’s services are 
performed. The Company may enter into revenue sharing 
agreements with referral partners or in connection with purchases 
of merchant contracts from sellers. The revenue sharing amounts 
are determined primarily on sales volume processed or revenue 
generated for a particular group of merchants. Merchant 
processing revenue also includes revenues related to 
point-of-sale equipment recorded as sales when the equipment is 
shipped or as earned for equipment rentals. The Company 
records merchant processing services revenue within the 
Payment Services line of business. 

Trust and Investment Management Fees Trust and 
investment management fees are recognized over the period in 
which services are performed and are based on a percentage of 
the fair value of the assets under management or administration, 
fixed based on account type, or transaction-based fees. Services 
provided to clients include trustee, transfer agent, custodian, 
fiscal agent, escrow, fund accounting and administration 
services. Services provided to mutual funds may include selling, 
distribution and marketing services. Trust and investment 
management fees are predominately recorded within the Wealth 
Management and Investment Services line of business. 

Deposit Service Charges Deposit service charges include 
service charges on deposit accounts received under depository 
agreements with customers to provide access to deposited 
funds, serve as a custodian of funds, and when applicable, pay 
interest on deposits. Checking or savings accounts may contain 
fees for various services used on a day to day basis by a 
customer. Fees are recognized as services are delivered to and 
consumed by the customer, or as penalty fees are charged. 
Deposit service charges also include revenue generated from 
ATM transaction processing and settlement services which is 
recognized at the time the services are performed. Certain 
payments to partners and card associations related to ATM 
processing services are also recorded within deposit service 
charges as services are provided. Deposit service charges are 
reported primarily within the Consumer and Business Banking line 

of business. 

Treasury Management Fees Treasury management fees 
include fees for a broad range of products and services that 
enables customers to manage their cash more efficiently. These 
products and services include cash and investment management, 
receivables management, disbursement services, funds transfer 
services, and information reporting. Revenue is recognized as 
products and services are provided to customers. The Company 
reflects a discount calculated on monthly average collected 
customer balances. Total treasury management fees are reported 
primarily within the Corporate and Commercial Banking and 
Consumer and Business Banking lines of business. 

Commercial Products Revenue Commercial products revenue 
primarily includes revenue related to ancillary services provided to 
Corporate and Commercial Banking and Consumer and Business 
Banking customers, including standby letter of credit fees, 
non-yield related loan fees, capital markets related revenue, sales 
of direct financing leases, and loan and syndication fees. Sales of 
direct financing leases are recognized at the point of sale. In 
addition, the Company may lead or participate with a group of 
underwriters in raising investment capital on behalf of securities 
issuers and charge underwriting fees. These fees are recognized 
at securities issuance. The Company, in its role as lead 
underwriter, arranges deal structuring and use of outside vendors 
for the underwriting group. The Company recognizes only those 
fees and expenses related to its underwriting commitment. 

Mortgage Banking Revenue Mortgage banking revenue 
includes revenue derived from mortgages originated and 
subsequently sold, generally with servicing retained. The primary 
components include: gains and losses on mortgage sales; 
servicing revenue; changes in fair value for mortgage loans 
originated with the intent to sell and measured at fair value under 
the fair value option; changes in fair value for derivative 
commitments to purchase and originate mortgage loans; 
changes in the fair value of mortgage servicing rights (“MSRs”); 
and the impact of risk management activities associated with the 
mortgage origination pipeline, funded loans and MSRs. Net 
interest income from mortgage loans is recorded in interest 
income. Refer to Other Significant Policies in Note 1, as well as 
Note 9 and Note 21 for a further discussion of MSRs. Mortgage 
banking revenue is reported within the Consumer and Business 
Banking line of business. 

Investment Products Fees Investment products fees include 
commissions related to the execution of requested security 
trades, distribution fees from sale of mutual funds, and 
investment advisory fees. Commissions and investment advisory 
fees are recognized as services are delivered to and utilized by 
the customer. Distribution fees are received over time, are 
dependent on the consumer maintaining their mutual fund asset 
position and the value of such position. These revenues are 
estimated and recognized at the point a significant reversal of 
revenue becomes remote. Investment products fees are 
predominately reported within the Wealth Management and 
Investment Services line of business. 

84 

Other Noninterest Income Other noninterest income is 
primarily related to financial assets including income on 
unconsolidated subsidiaries and equity method investments, 
gains on sale of other investments and corporate owned life 
insurance proceeds. The Company reports other noninterest 
income across all lines of business. 

Other Significant Policies 
Goodwill and Other Intangible Assets Goodwill is recorded on 
acquired businesses if the purchase price exceeds the fair value 
of the net assets acquired. Other intangible assets are recorded 
at their fair value upon completion of a business acquisition or 
certain other transactions, and generally represent the value of 
customer contracts or relationships. Goodwill is not amortized 
but is subject, at a minimum, to annual tests for impairment at a 
reporting unit level. In certain situations, an interim impairment 
test may be required if events occur or circumstances change 
that would more likely than not reduce the fair value of a reporting 
unit below its carrying amount. Other intangible assets are 
amortized over their estimated useful lives, using straight-line and 
accelerated methods and are subject to impairment if events or 
circumstances indicate a possible inability to realize the carrying 
amount. Determining the amount of goodwill impairment, if any, 
includes assessing whether the carrying value of a reporting unit 
exceeds its fair value. Determining the amount of other intangible 
asset impairment, if any, includes assessing the present value of 
the estimated future cash flows associated with the intangible 
asset and comparing it to the carrying amount of the asset. 

Income Taxes Deferred taxes are recorded to reflect the tax 
consequences on future years of differences between the tax 
basis of assets and liabilities and their financial reporting carrying 
amounts. The Company uses the deferral method of accounting 
on investments that generate investment tax credits. Under this 
method, the investment tax credits are recognized as a reduction 
to the related asset. For certain investments in qualified affordable 
housing projects, the Company presents the expense in tax 
expense rather than noninterest expense. 

Mortgage Servicing Rights MSRs are capitalized as separate 
assets when loans are sold and servicing is retained or if they are 
purchased from others. MSRs are recorded at fair value. The 
Company determines the fair value by estimating the present 
value of the asset’s future cash flows utilizing market-based 
prepayment rates, option adjusted spread, and other 
assumptions validated through comparison to trade information, 
industry surveys and independent third-party valuations. Changes 
in the fair value of MSRs are recorded in earnings as mortgage 
banking revenue during the period in which they occur. 

Pensions For purposes of its pension plans, the Company 
utilizes its fiscal year-end as the measurement date. At the 
measurement date, plan assets are determined based on fair 
value, generally representing observable market prices or the net 
asset value provided by the funds’ trustee or administrator. The 
actuarial cost method used to compute the pension liabilities and 

related expense is the projected unit credit method. The 
projected benefit obligation is principally determined based on the 
present value of projected benefit distributions at an assumed 
discount rate. The discount rate utilized is based on the 
investment yield of high quality corporate bonds available in the 
marketplace with maturities equal to projected cash flows of 
future benefit payments as of the measurement date. Periodic 
pension expense (or income) includes service costs, interest 
costs based on the assumed discount rate, the expected return 
on plan assets based on an actuarially derived market-related 
value and amortization of actuarial gains and losses. Service cost 
is included in employee benefits expense on the Consolidated 
Statement of Income, with all other components of periodic 
pension expense included in other noninterest expense on the 
Consolidated Statement of Income. Pension accounting reflects 
the long-term nature of benefit obligations and the investment 
horizon of plan assets, and can have the effect of reducing 
earnings volatility related to short-term changes in interest rates 
and market valuations. Actuarial gains and losses include the 
impact of plan amendments and various unrecognized gains and 
losses which are deferred and amortized over the future service 
periods of active employees or the remaining life expectancies of 
inactive participants. The market-related value utilized to 
determine the expected return on plan assets is based on fair 
value adjusted for the difference between expected returns and 
actual performance of plan assets. The unrealized difference 
between actual experience and expected returns is included in 
expense over a period of approximately 15 years for active 
employees and approximately 30 years for inactive participants. 
The overfunded or underfunded status of each plan is recorded 
as an asset or liability on the Consolidated Balance Sheet, with 
changes in that status recognized through other comprehensive 
income (loss). 

Premises and Equipment Premises and equipment are stated 
at cost less accumulated depreciation and depreciated primarily 
on a straight-line basis over the estimated life of the assets. 
Estimated useful lives range up to 40 years for newly constructed 
buildings and from 3 to 25 years for furniture and equipment. 
The Company, as lessee, records an ROU asset for each 
lease with an original term greater than 12 months. ROU assets 
are included in premises and equipment, with the corresponding 
lease liabilities included in long-term debt and other liabilities. 

Capitalized Software The Company capitalizes certain costs 
associated with the acquisition or development of internal-use 
software. Once the software is ready for its intended use, these 
costs are amortized on a straight-line basis over the software’s 
expected useful life and reviewed for impairment on an ongoing 
basis. Estimated useful lives are generally 3 years, but may range 
up to 7 years. 

Stock-Based Compensation The Company grants stock-
based awards, which may include restricted stock, restricted 
stock units and options to purchase common stock of the 
Company. Stock option grants are for a fixed number of shares 
to employees and directors with an exercise price equal to the fair 

85 

value of the shares at the date of grant. Restricted stock and 
restricted stock unit grants are awarded at no cost to the 
recipient. Stock-based compensation for awards is recognized in 
the Company’s results of operations over the vesting period. The 
Company immediately recognizes compensation cost of awards 
to employees that meet retirement status, despite their continued 
active employment. The amortization of stock-based 
compensation reflects estimated forfeitures adjusted for actual 
forfeiture experience. As compensation expense is recognized, a 
deferred tax asset is recorded that represents an estimate of the 
future tax deduction from exercise or release of restrictions. At 
the time stock-based awards are exercised, cancelled, expire, or 
restrictions are released, the Company may be required to 
recognize an adjustment to tax expense, depending on the 
market price of the Company’s common stock at that time. 

Per Share Calculations Earnings per common share is 
calculated using the two-class method under which earnings are 
allocated to common shareholders and holders of participating 
securities. Unvested stock-based compensation awards that 
contain nonforfeitable rights to dividends or dividend equivalents 
are considered participating securities under the two-class 
method. Net income applicable to U.S. Bancorp common 
shareholders is then divided by the weighted-average number of 
common shares outstanding to determine earnings per common 
share. Diluted earnings per common share is calculated by 
adjusting income and outstanding shares, assuming conversion 
of all potentially dilutive securities. 

NOTE 2  Accounting  Changes 
Financial Instruments—Credit Losses Effective January 1, 
2020, the Company adopted accounting guidance, issued by the 
Financial Accounting Standards Board (“FASB”) in June 2016, 
related to the impairment of financial instruments. This guidance 
changes impairment recognition to a model that is based on 
expected losses rather than incurred losses, which is intended to 
result in more timely recognition of credit losses. This guidance is 
also intended to reduce the complexity of accounting guidance 
by decreasing the number of credit impairment models that 
entities use to account for debt instruments. In addition, the 
guidance requires additional credit quality disclosures for loans. 
Upon adoption, the Company increased its allowance for credit 
losses by approximately $1.5 billion and reduced retained 
earnings net of deferred tax balances by approximately 
$1.1 billion through a cumulative-effect adjustment. The increase 
in the allowance at adoption was primarily related to the 
commercial, credit card, installment and other retail loan 

portfolios where the allowance for loan losses had not previously 
considered the full term of the loans. The Company has elected 
to defer the impact of the effect of the guidance at adoption plus 
25 percent of its quarterly credit reserve increases over the next 
two years on its regulatory capital requirements, followed by a 
transition period to phase in the cumulative deferred impact at 
25 percent per year from 2022 to 2025, as provided by rules 
issued by its regulators. 

The adoption of this guidance did not have a material impact 

on the Company’s available-for-sale securities as most of this 
portfolio consists of U.S. Treasury and residential agency 
mortgage-backed securities that inherently have an immaterial 
risk of loss. 

Reference Interest Rate Transition In March 2020, the FASB 
issued accounting guidance, providing temporary optional 
expedients and exceptions to the guidance in United States 
generally accepted accounting principles on contract 
modifications and hedge accounting, to ease the financial 
reporting burdens related to the expected market transition from 
the London Interbank Offered Rate (“LIBOR”) and other interbank 
offered rates to alternative reference rates. Under the guidance, a 
company can elect not to apply certain modification accounting 
requirements to contracts affected by reference rate transition, if 
certain criteria are met. A company that makes this election 
would not be required to remeasure the contracts at the 
modification date or reassess a previous accounting 
determination. This guidance also permits a company to elect 
various optional expedients that would allow it to continue 
applying hedge accounting for hedging relationships affected by 
reference rate transition, if certain criteria are met. The guidance 
is effective upon issuance and generally can be applied through 
December 31, 2022. The Company is currently assessing the 
impact of this guidance on its financial statements. 

NOTE 3  Restrictions on Cash and Due from 

Banks 

Banking regulators require bank subsidiaries to maintain minimum 
average reserve balances, either in the form of vault cash or 
reserve balances held with central banks or other financial 
institutions. The amount of required reserve balances were 
approximately $73 million and $3.2 billion at December 31, 2020 
and 2019, respectively. The Company held balances at central 
banks and other financial institutions of $55.4 billion and 
$16.2 billion at December 31, 2020 and 2019, respectively, to 
meet these requirements and for other purposes. These balances 
are included in cash and due from banks on the Consolidated 
Balance Sheet. 

86 

NOTE 4  Investment  Securities 
The Company’s available-for-sale investment securities are carried at fair value with unrealized net gains or losses reported within 
accumulated other comprehensive income (loss) in shareholders’ equity. The Company had no outstanding investment securities 
classified as held-to-maturity at December 31, 2020 and December 31, 2019. 

The amortized cost, gross unrealized holding gains and losses, and fair value of available-for-sale investment securities at December 31 
were as follows: 

2020 

2019 

(Dollars in Millions) 

U.S. Treasury and agencies . . . . . . . . . . . . . . . . . . . . . . . 
Mortgage-backed securities 

Residential agency  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial agency  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Asset-backed securities . . . . . . . . . . . . . . . . . . . . . . . . . . 
Obligations of state and political subdivisions . . . . . . . . . 
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total available-for-sale  . . . . . . . . . . . . . . . . . . . . . . . 

Amortized  Unrealized  Unrealized 
Losses 

Gains 

Cost 

Fair 
Value 

Amortized  Unrealized  Unrealized 
Losses 

Gains 

Cost 

Fair 
Value 

$  21,954 

$  462 

$(25)  $  22,391 

$  19,845 

$  61 

$  (67)  $  19,839 

1,950 
98,031 
170 
5,251 
5 
200 
695 
8,166 
– 
9 
$133,611  $3,282 

(13) 
(15) 
– 
– 
–

99,968 
5,406 
205 
8,861 
9 
$(53)  $136,840 

93,903 
1,482 
375 
6,499 
13 
$122,117 

557 
– 
8 
318 
– 
$944 

(349) 
(29) 
– 
(3) 
–

94,111 
1,453 
383 
6,814 
13 
$(448)  $122,613 

Investment securities with a fair value of $11.0 billion at 
December 31, 2020, and $8.4 billion at December 31, 2019, 
were pledged to secure public, private and trust deposits, 
repurchase agreements and for other purposes required by 
contractual obligation or law. Included in these amounts were 

securities where the Company and certain counterparties have 
agreements granting the counterparties the right to sell or pledge 
the securities. Investment securities securing these types of 
arrangements had a fair value of $402 million at December 31, 
2020, and $269 million at December 31, 2019. 

The following table provides information about the amount of interest income from taxable and non-taxable investment securities: 

Year Ended December 31 (Dollars in Millions) 

2020 

Taxable  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $2,201 
227 
Non-taxable  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total interest income from investment securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $2,428 

2019 

$2,680 
213 
$2,893 

2018 

$2,396 
220 
$2,616 

The following table provides information about the amount of gross gains and losses realized through the sales of available-for-sale 
investment securities: 
Year Ended December 31 (Dollars in Millions) 

2019 

2020 

Realized gains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $200 
(23) 
Realized losses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net realized gains (losses)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $177 
Income tax (benefit) on net realized gains (losses)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  45 

$ 99 
(26) 
$ 73 
$ 18 

2018 

$30 
– 
$30 
$  7 

The Company conducts a regular assessment of its 
available-for-sale investment securities with unrealized losses to 
determine whether all or some portion of a security’s unrealized 
loss is related to credit and an allowance for credit losses is 
necessary. If the Company intends to sell or it is more likely than 
not the Company will be required to sell an investment security, 
the amortized cost of the security is written down to fair value. 
When evaluating credit losses, the Company considers various 
factors such as the nature of the investment security, the credit 
ratings or financial condition of the issuer, the extent of the 

unrealized loss, expected cash flows of underlying collateral, the 
existence of any government or agency guarantees, and market 
conditions. The Company measures the allowance for credit 
losses using market information where available and discounting 
the cash flows at the original effective rate of the investment 
security. The allowance for credit losses is adjusted each period 
through earnings and can be subsequently recovered. The 
allowance for credit losses on the Company’s available-for-sale 
investment securities was immaterial for the year ended 
December 31, 2020. 

87 

At December 31, 2020, certain investment securities had a fair value below amortized cost. The following table shows the gross 
unrealized losses and fair value of the Company’s available-for-sale investment securities with unrealized losses, aggregated by 
investment category and length of time the individual investment securities have been in continuous unrealized loss positions, at 
December 31, 2020: 

Less Than 12 Months 

12 Months or Greater 

Total 

(Dollars in Millions) 

Fair 
Value 

Unrealized 
Losses 

Fair 
Value 

$ 
– 
1,028 
– 
2 
– 
– 
$1,030 

Unrealized 
Losses 

$ – 
(2) 
– 
– 
– 
– 
$(2) 

Fair 
Value 

$3,144 
3,776 
1,847 
2 
2 
6 
$8,777 

Unrealized 
Losses 

$(25) 
(13) 
(15) 
– 
– 
– 
$(53) 

$(25) 
(11) 
(15) 
– 
– 
– 
$(51) 

from prepayment at less than par, and the Company did not pay 
significant purchase premiums for these investment securities. At 
December 31, 2020, the Company had no plans to sell 
investment securities with unrealized losses, and believes it is 
more likely than not it would not be required to sell such 
investment securities before recovery of their amortized cost. 

During the year ended December 31, 2020, the Company did 
not purchase any available-for-sale investment securities that had 
more-than-insignificant credit deterioration. 

U.S. Treasury and agencies  . . . . . . . . . . . . . . . . . . . . . . . . . .  $3,144 
2,748 
Residential agency mortgage-backed securities . . . . . . . . . . 
1,847 
Commercial agency mortgage-backed securities . . . . . . . . . 
– 
Asset-backed securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2 
Obligations of state and political subdivisions  . . . . . . . . . . . . 
6 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total investment securities  . . . . . . . . . . . . . . . . . . . . . . . . .  $7,747 

These unrealized losses primarily relate to changes in interest 

rates and market spreads subsequent to purchase of the 
investment securities. U.S. Treasury and agencies securities and 
agency mortgage-backed securities are issued, guaranteed or 
otherwise supported by the United States government. The 
Company’s obligations of state and political subdivisions are 
generally high grade. Accordingly, the Company does not 
consider these unrealized losses to be credit-related and an 
allowance for credit losses is not necessary. In general, the 
issuers of the investment securities are contractually prohibited 

88 

The following table provides information about the amortized cost, fair value and yield by maturity date of the available-for-sale investment 
securities outstanding at December 31, 2020: 

(Dollars in Millions) 

U.S. Treasury and Agencies 

Amortized 
Cost 

Fair Value 

Weighted-
Average 
Maturity in 
Years 

Weighted-
Average 
Yield(e) 

Maturing in one year or less  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  5,069 
10,491 
Maturing after one year through five years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
5,874 
Maturing after five years through ten years  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
520 
Maturing after ten years  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  21,954 

Mortgage-Backed Securities(a) 

Maturing in one year or less  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 
Maturing after one year through five years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Maturing after five years through ten years  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Maturing after ten years  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

682 
90,156 
12,425 
19 

$  5,101 
10,740 
6,034 
516 

$  22,391 

$ 

688 
92,059 
12,607 
20 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $103,282 

$105,374 

Asset-Backed Securities(a) 

Maturing in one year or less  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 
Maturing after one year through five years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Maturing after five years through ten years  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Maturing after ten years  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 

– 
3 
197 
– 

200 

Obligations of State and Political Subdivisions(b) (c) 

Maturing in one year or less  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 
Maturing after one year through five years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Maturing after five years through ten years  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Maturing after ten years  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

115 
1,245 
6,779 
27 

$ 

$ 

$ 

– 
4 
200 
1 

205 

117 
1,327 
7,386 
31 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  8,166 

$  8,861 

Other 

Maturing in one year or less  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 
Maturing after one year through five years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Maturing after five years through ten years  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Maturing after ten years  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 

9 
– 
– 
– 

9 

$ 

$ 

9 
– 
– 
– 

9 

Total investment securities(d)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $133,611 

$136,840 

.5 
2.5 
8.2 
12.5 

3.8 

.6 
2.5 
6.9 
12.2 

3.0 

– 
3.0 
6.2 
14.2 

6.2 

.5 
3.2 
7.0 
10.9 

6.3 

.1 
– 
– 
– 

.1 

3.4 

1.53% 
1.29 
1.39 
1.52 

1.37% 

1.54% 
1.48 
1.44 
1.31 

1.47% 

.52% 
1.91 
1.46 
2.41 

1.47% 

4.44% 
4.43 
3.90 
3.88 

3.99% 

1.81% 
– 
– 
– 

1.81% 

1.61% 

(a)  Information related to asset and mortgage-backed securities included above is presented based upon weighted-average maturities that take into account anticipated future prepayments. 
(b)  Information related to obligations of state and political subdivisions is presented based upon yield to first optional call date if the security is purchased at a premium, and yield to maturity if the 

security is purchased at par or a discount. 

(c)  Maturity calculations for obligations of state and political subdivisions are based on the first optional call date for securities with a fair value above par and the contractual maturity date for 

securities with a fair value equal to or below par. 

(d)  The weighted-average maturity of total available-for-sale investment securities was 4.2 years at December 31, 2019, with a corresponding weighted-average yield of 2.38 percent. 
(e)  Weighted-average yields for obligations of state and political subdivisions are presented on a fully-taxable equivalent basis based on a federal income tax rate of 21 percent. Yields on 

investment securities are computed based on amortized cost balances. 

89 

NOTE 5  Loans and Allowance for Credit Losses 
The composition of the loan portfolio at December 31, disaggregated by class and underlying specific portfolio type, was as follows: 

(Dollars in Millions) 

Commercial 

2020 

2019 

Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  97,315 
5,556 
Lease financing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total commercial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

102,871 

$  98,168 
5,695 

103,863 

Commercial Real Estate 

Commercial mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Construction and development  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total commercial real estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Residential Mortgages 

Residential mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Home equity loans, first liens  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total residential mortgages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

28,472 
10,839 

39,311 

66,525 
9,630 

76,155 

Credit Card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

22,346 

Other Retail 

Retail leasing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Home equity and second mortgages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Revolving credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Installment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Automobile  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Student  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total other retail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

8,150 
12,472 
2,688 
13,823 
19,722 
169 

57,024 

29,404 
10,342 

39,746 

59,865 
10,721 

70,586 

24,789 

8,490 
15,036 
2,899 
11,038 
19,435 
220 

57,118 

Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 297,707 

$ 296,102 

The Company had loans of $96.1 billion at December 31, 
2020, and $96.2 billion at December 31, 2019, pledged at the 
Federal Home Loan Bank, and loans of $67.8 billion at 
December 31, 2020, and $76.3 billion at December 31, 2019, 
pledged at the Federal Reserve Bank. 

The Company offers a broad array of lending products to 
consumer and commercial customers, in various industries, 
across several geographical locations, predominately in the states 
in which it has Consumer and Business Banking offices. 
Collateral for commercial and commercial real estate loans may 
include marketable securities, accounts receivable, inventory, 
equipment, real estate, or the related property. 

Originated loans are reported at the principal amount 
outstanding, net of unearned interest and deferred fees and 

costs, and any partial charge-offs recorded. Net unearned 
interest and deferred fees and costs amounted to $763 million at 
December 31, 2020 and $781 million at December 31, 2019. All 
purchased loans are recorded at fair value at the date of 
purchase. Beginning January 1, 2020, the Company evaluates 
purchased loans for more-than-insignificant deterioration at the 
date of purchase in accordance with applicable authoritative 
accounting guidance. Purchased loans that have experienced 
more-than-insignificant deterioration from origination are 
considered purchased credit deteriorated loans. All other 
purchased loans are considered non-purchased credit 
deteriorated loans. 

90 

Allowance for Credit Losses Beginning January 1, 2020, the 
allowance for credit losses is established for current expected 
credit losses on the Company’s loan and lease portfolio, including 

unfunded credit commitments. The allowance for credit losses is 
increased through provisions charged to earnings and reduced 
by net charge-offs. 

Activity in the allowance for credit losses by portfolio class was as follows: 

(Dollars in Millions) 

Balance at December 31, 2019  . . . . . . . 
Add 

Commercial 

Commercial 
Real Estate 

Residential 
Mortgages 

Credit 
Card 

Other 
Retail 

Covered 
Loans 

Total 
Loans 

$1,484 

$  799 

$433 

$1,128 

$  647 

$  – 

$4,491 

Change in accounting principle(a)  . . . . . . . . 
Provision for credit losses  . . . . . . . . . . . . . . 

378 
1,074 

Deduct 

Loans charged-off . . . . . . . . . . . . . . . . . . . . 
Less recoveries of loans charged-off  . . . . . 

Net loans charged-off  . . . . . . . . . . . . . . . 
Balance at December 31, 2020  . . . . . . . 
Balance at December 31, 2018  . . . . . . . 
Add 

575 
(62) 

513 

$2,423 

$1,454 

Provision for credit losses  . . . . . . . . . . . . . . 

315 

Deduct 

Loans charged-off . . . . . . . . . . . . . . . . . . . . 
Less recoveries of loans charged-off  . . . . . 

Net loans charged-off  . . . . . . . . . . . . . . . 
Balance at December 31, 2019  . . . . . . . 
Balance at December 31, 2017  . . . . . . . 
Add 

Provision for credit losses  . . . . . . . . . . . . . . 

Deduct 

Loans charged-off . . . . . . . . . . . . . . . . . . . . 
Less recoveries of loans charged-off  . . . . . 

Net loans charged-off  . . . . . . . . . . . . . . . 
Other changes  . . . . . . . . . . . . . . . . . . . . . . . . 
Balance at December 31, 2018  . . . . . . . 

399 
(114) 

285 

$1,484 

$1,372 

333 

350 
(99) 

251 
– 

(122) 
1,054 

210 
(23) 

187 

$1,544 

$  800 

13 

21 
(7) 

14 

$  799 

$  831 

(50) 

9 
(28) 

(19) 
– 

(30) 
158 

19 
(31) 

(12) 

$573 

$455 

(19) 

34 
(31) 

3 

$433 

$449 

23 

48 
(31) 

17 
– 

872 
1,184 

975 
(146) 

829 

$2,355 

$1,102 

919 

1,028 
(135) 

893 

$1,128 

$1,056 

892 

970 
(124) 

846 
– 

401 
336 

401 
(132) 

269 

– 
– 

– 
– 

– 

$1,115 

$  630 

$  – 

$  – 

276 

385 
(126) 

259 

– 

– 
– 

– 

$  647 

$  678 

$  – 

$ 31 

1,499 
3,806 

2,180 
(394) 

1,786 

$8,010 

$4,441 

1,504 

1,867 
(413) 

1,454 

$4,491 

$4,417 

211 

383 
(124) 

259 
– 

(30) 

1,379 

– 
– 

– 
(1) 

1,760 
(406) 

1,354 
(1) 

$1,454 

$  800 

$455 

$1,102 

$  630 

$  – 

$4,441 

(a)  Effective January 1, 2020, the Company adopted accounting guidance which changed impairment recognition of financial instruments to a model that is based on expected losses rather than 

incurred losses. 

The increase in the allowance for credit losses from 
December 31, 2019 to December 31, 2020 reflected the 
deteriorating and ongoing effects of adverse economic conditions 
driven by the impact of COVID-19 on the domestic and global 

economies. Expected loss estimates consider both the changes 
in economic activity, and the mitigating effects of government 
stimulus and industrywide loan modification efforts designed to 
limit long term effects of the pandemic. 

91 

Credit Quality The credit quality of the Company’s loan 
portfolios is assessed as a function of net credit losses, levels of 
nonperforming assets and delinquencies, and credit quality 
ratings as defined by the Company. These credit quality ratings 

are an important part of the Company’s overall credit risk 
management process and evaluation of the allowance for credit 
losses. 

The following table provides a summary of loans by portfolio class, including the delinquency status of those that continue to accrue 
interest, and those that are nonperforming: 

(Dollars in Millions) 

Accruing 

30-89 Days 
Past Due 

Current 

90 Days or 
More Past Due 

Nonperforming(b) 

Total 

December 31, 2020 
Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $102,127 
38,676 
Commercial real estate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
75,529 
Residential mortgages(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
21,918 
Credit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
56,466 
Other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $294,716 

December 31, 2019 
Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $103,273 
39,627 
Commercial real estate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
70,071 
Residential mortgages(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
24,162 
Credit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
56,463 
Other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $293,596 

$  314 
183 
244 
231 
318 

$1,290 

$  307 
34 
154 
321 
393 

$1,209 

$  55 
2 
137 
197 
86 

$477 

$  79 
3 
120 
306 
97 

$605 

$  375 
450 
245 
– 
154 

$1,224 

$  204 
82 
241 
– 
165 

$  692 

$102,871 
39,311 
76,155 
22,346 
57,024 

$297,707 

$103,863 
39,746 
70,586 
24,789 
57,118 

$296,102 

(a)  At December 31, 2020, $1.4 billion of loans 30–89 days past due and $1.8 billion of loans 90 days or more past due purchased from Government National Mortgage Association (“GNMA”) 

mortgage pools whose repayments are insured by the Federal Housing Administration or guaranteed by the United States Department of Veterans Affairs, were classified as current, compared 
with $428 million and $1.7 billion at December 31, 2019, respectively. 

(b)  Substantially all nonperforming loans at December 31, 2020 and 2019, had an associated allowance for credit losses. The Company recognized interest income on nonperforming loans of 
$23 million and $24 million for the years ended December 31, 2020 and 2019, respectively, compared to what would have been recognized at the original contractual terms of the loans of 
$45 million and $43 million, respectively. 

At December 31, 2020, total nonperforming assets held by 
the company were $1.3 billion, compared with $829 million at 
December 31, 2019. Total nonperforming assets included 
$1.2 billion of nonperforming loans, $24 million of OREO and 
$50 million of other nonperforming assets owned by the 
Company at December 31, 2020, compared with $692 million, 
$78 million and $59 million, respectively at December 31, 2019. 
At December 31, 2020, the amount of foreclosed residential 

real estate held by the Company, and included in OREO, was 
$23 million, compared with $74 million at December 31, 2019. 
These amounts excluded $33 million and $155 million at 
December 31, 2020 and 2019, respectively, of foreclosed 

residential real estate related to mortgage loans whose payments 
are primarily insured by the Federal Housing Administration or 
guaranteed by the United States Department of Veterans Affairs. 
In addition, the amount of residential mortgage loans secured by 
residential real estate in the process of foreclosure at 
December 31, 2020 and 2019, was $1.0 billion and $1.5 billion, 
respectively, of which $812 million and $1.2 billion, respectively, 
related to loans purchased from Government National Mortgage 
Association (“GNMA”) mortgage pools whose repayments are 
insured by the Federal Housing Administration or guaranteed by 
the United States Department of Veterans Affairs. 

92 

The following table provides a summary of loans by portfolio class and the Company’s internal credit quality rating: 

(Dollars in Millions) 

Commercial 

December 31, 2020 

Criticized 

December 31, 2019 

Criticized 

Pass 

Special 
Mention  Classified(a) 

Total 
Criticized 

Total 

Pass 

Special 
Total 
Mention  Classified(a)  Criticized 

Total 

Originated in 2020  . . . . . . . . . .  $  34,557 
17,867 
Originated in 2019  . . . . . . . . . . 
12,349 
Originated in 2018  . . . . . . . . . . 
5,257 
Originated in 2017  . . . . . . . . . . 
2,070 
Originated in 2016  . . . . . . . . . . 
2,884 
Originated prior to 2016 . . . . . . 
22,445 
Revolving  . . . . . . . . . . . . . . . . . 

$1,335 
269 
351 
117 
81 
47 
299 

$1,753  $  3,088 $  37,645 
18,485 
12,876 
5,644 
2,177 
3,020 
23,024 

618 
527 
387 
107 
136 
579 

349 
176 
270 
26 
89 
280 

$ 

– 
33,550 
21,394 
10,464 
4,984 
5,151 
26,307 

$ 

– 
174 
420 
165 
10 
86 
292 

Total commercial  . . . . . . . . . 

97,429 

2,499 

2,943 

5,442  102,871 

101,850 

1,147 

Commercial real estate 

Originated in 2020  . . . . . . . . . . 
Originated in 2019  . . . . . . . . . . 
Originated in 2018  . . . . . . . . . . 
Originated in 2017  . . . . . . . . . . 
Originated in 2016  . . . . . . . . . . 
Originated prior to 2016 . . . . . . 
Revolving  . . . . . . . . . . . . . . . . . 

Total commercial real 

9,446 
9,514 
6,053 
2,650 
2,005 
2,757 
1,445 

461 
454 
411 
198 
132 
108 
9 

1,137 
1,005 
639 
340 
140 
169 
238 

1,598 
1,459 
1,050 
538 
272 
277 
247 

11,044 
10,973 
7,103 
3,188 
2,277 
3,034 
1,692 

– 
12,976 
9,455 
5,863 
3,706 
4,907 
1,965 

– 
108 
71 
99 
117 
78 
11 

$ 

–  $ 

– $ 

– 
33,946 
21,950 
10,726 
5,031 
5,333 
26,877 

396 
556 
262 
47 
182 
570 

2,013  103,863 

– 
216 
127 
163 
177 
179 
12 

– 
13,192 
9,582 
6,026 
3,883 
5,086 
1,977 

222 
136 
97 
37 
96 
278 

866 

– 
108 
56 
64 
60 
101 
1 

estate  . . . . . . . . . . . . . . . . 

33,870 

1,773 

3,668 

5,441 

39,311 

38,872 

484 

390 

874 

39,746 

Residential mortgages(b) 

Originated in 2020  . . . . . . . . . . 
Originated in 2019  . . . . . . . . . . 
Originated in 2018  . . . . . . . . . . 
Originated in 2017  . . . . . . . . . . 
Originated in 2016  . . . . . . . . . . 
Originated prior to 2016 . . . . . . 
Revolving  . . . . . . . . . . . . . . . . . 

Total residential 

mortgages . . . . . . . . . . . . . 

Credit card(c)  . . . . . . . . . . . . . . . . . 
Other retail 

Originated in 2020  . . . . . . . . . . 
Originated in 2019  . . . . . . . . . . 
Originated in 2018  . . . . . . . . . . 
Originated in 2017  . . . . . . . . . . 
Originated in 2016  . . . . . . . . . . 
Originated prior to 2016 . . . . . . 
Revolving  . . . . . . . . . . . . . . . . . 
Revolving converted to term  . . 

Total other retail  . . . . . . . . . . 

23,262 
13,969 
5,670 
6,918 
8,487 
17,434 
1 

75,741 

22,149 

17,589 
11,605 
6,814 
3,879 
1,825 
1,906 
12,647 
503 

56,768 

1 
1 
1 
1 
2 
– 
– 

6 

– 

– 
– 
– 
– 
– 
– 
– 
– 

– 

3 
17 
22 
24 
32 
310 
– 

408 

197 

7 
23 
27 
22 
11 
18 
110 
38 

256 

4 
18 
23 
25 
34 
310 
– 

414 

197 

7 
23 
27 
22 
11 
18 
110 
38 

256 

23,266 
13,987 
5,693 
6,943 
8,521 
17,744 
1 

76,155 

22,346 

17,596 
11,628 
6,841 
3,901 
1,836 
1,924 
12,757 
541 

– 
18,819 
9,204 
9,605 
11,378 
21,168 
– 

70,174 

24,483 

– 
15,907 
10,131 
7,907 
3,679 
3,274 
15,509 
418 

57,024 

56,825 

– 
2 
– 
– 
– 
– 
– 

2 

– 

– 
– 
– 
– 
– 
– 
10 
– 

10 

– 
1 
11 
21 
29 
348 
– 

410 

306 

– 
11 
23 
28 
20 
28 
138 
35 

283 

– 
3 
11 
21 
29 
348 
– 

412 

306 

– 
11 
23 
28 
20 
28 
148 
35 

293 

– 
18,822 
9,215 
9,626 
11,407 
21,516 
– 

70,586 

24,789 

– 
15,918 
10,154 
7,935 
3,699 
3,302 
15,657 
453 

57,118 

Total loans  . . . . . . . . . . . . . .  $285,957 

$4,278 

$7,472  $11,750 $297,707  $292,204 

$1,643 

$2,255  $3,898 $296,102 

Total outstanding 

commitments  . . . . . . . . . .  $627,606 

$8,772 

$9,374  $18,146 $645,752  $619,224 

$2,451 

$2,873  $5,324 $624,548 

Note: Year of origination is based on the origination date of a loan or the date when the maturity date, pricing or commitment amount is amended. 
(a)  Classified rating on consumer loans primarily based on delinquency status. 
(b)  At December 31, 2020, $1.8 billion of GNMA loans 90 days or more past due and $1.4 billion of restructured GNMA loans whose repayments are insured by the Federal Housing 

Administration or guaranteed by the United States Department of Veterans Affairs were classified with a pass rating, compared with $1.7 billion and $1.6 billion at December 31, 2019, 
respectively. 

(c)  All credit card loans are considered revolving loans. 

93 

Troubled Debt Restructurings In certain circumstances, the Company may modify the terms of a loan to maximize the collection of 
amounts due when a borrower is experiencing financial difficulties or is expected to experience difficulties in the near-term. The following 
table provides a summary of loans modified as TDRs for the years ended December 31, by portfolio class: 

(Dollars in Millions) 

Number 
of Loans 

Pre-Modification 
Outstanding 
Loan 
Balance 

Post-
Modification 
Outstanding 
Loan 
Balance 

2020 
3,423 
Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
149 
Commercial real estate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,176 
Residential mortgages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23,549 
4,027 
Other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total loans, excluding loans purchased from GNMA mortgage pools  . . . . . . . . . . . . . . . . . . . . . . .  32,324 
4,630 

Loans purchased from GNMA mortgage pools  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  36,954 

2019 
3,445 
Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
136 
Commercial real estate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential mortgages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
417 
Credit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  34,247 
2,952 
Other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total loans, excluding loans purchased from GNMA mortgage pools  . . . . . . . . . . . . . . . . . . . . . . .  41,197 
6,257 

Loans purchased from GNMA mortgage pools  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  628 
262 
402 
135 
117 

1,544 
667 

$2,211 

$  376 
129 
55 
185 
63 

808 
856 

$  493 
218 
401 
136 
114 

1,362 
659 

$2,021 

$  359 
125 
54 
186 
61 

785 
827 

Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  47,454 

$1,664 

$1,612 

2018 
2,824 
Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
127 
Commercial real estate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential mortgages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
526 
Credit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  33,318 
2,462 
Other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3 
Covered Loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total loans, excluding loans purchased from GNMA mortgage pools  . . . . . . . . . . . . . . . . . . . . . . .  39,260 
6,268 

Loans purchased from GNMA mortgage pools  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  336 
168 
73 
169 
58 
1 

805 
821 

$  311 
169 
69 
171 
55 
1 

776 
803 

Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45,528 

$1,626 

$1,579 

Residential mortgages, home equity and second 
mortgages, and loans purchased from GNMA mortgage 
pools in the table above include trial period arrangements 
offered to customers during the periods presented. The 
post-modification balances for these loans reflect the 
current outstanding balance until a permanent modification 
is made. In addition, the post-modification balances 
typically include capitalization of unpaid accrued interest 
and/or fees under the various modification programs. At 
December 31, 2020, 44 residential mortgages, 9 home 
equity and second mortgage loans and 423 loans 
purchased from GNMA mortgage pools with outstanding 
balances of $12 million, less than $1 million and 

$64 million, respectively, were in a trial period and have 
estimated post-modification balances of $13 million, less 
than $1 million and $65 million, respectively, assuming 
permanent modification occurs at the end of the trial 
period. 

Loan modifications or concessions granted to 
borrowers resulting directly from the effects of the 
COVID-19 pandemic, who were otherwise in current 
payment status, are generally not considered to be TDRs. 
As of December 31, 2020, approximately $10.1 billion of 
loan modifications included on the Company’s 
consolidated balance sheet related to borrowers impacted 
by the COVID-19 pandemic, consisting primarily of 
payment deferrals. 

94 

The following table provides a summary of TDR loans that defaulted (fully or partially charged-off or became 90 days or more past due) for 
the years ended December 31, that were modified as TDRs within 12 months previous to default: 

(Dollars in Millions) 

Number 
of Loans 

Amount 
Defaulted 

2020 
Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial real estate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total loans, excluding loans purchased from GNMA mortgage pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Loans purchased from GNMA mortgage pools  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

1,148 
50 
38 
6,688 
307 

8,231 
498 

Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

8,729 

2019 
Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial real estate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total loans, excluding loans purchased from GNMA mortgage pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Loans purchased from GNMA mortgage pools  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

1,040 
36 
137 
8,273 
380 

9,866 
997 

Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10,863 

2018 
Commercial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial real estate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other retail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Covered loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total loans, excluding loans purchased from GNMA mortgage pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Loans purchased from GNMA mortgage pools  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

836 
39 
191 
8,012 
334 
1 

9,413 
1,447 

Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10,860 

$  80 
30 
5 
35 
4 

154 
66 

$220 

$  46 
24 
15 
40 
10 

135 
131 

$266 

$  71 
15 
18 
35 
5 
– 

144 
187 

$331 

In addition to the defaults in the table above, the Company 
had a total of 115 residential mortgage loans, home equity and 
second mortgage loans and loans purchased from GNMA 
mortgage pools for the year ended December 31, 2020, where 
borrowers did not successfully complete the trial period 
arrangement and, therefore, are no longer eligible for a 

permanent modification under the applicable modification 
program. These loans had aggregate outstanding balances of 
$14 million for the year ended December 31, 2020. 

As of December 31, 2020, the Company had $128 million of 
commitments to lend additional funds to borrowers whose terms 
of their outstanding owed balances have been modified in TDRs. 

95 

NOTE 6  Leases 
The Company, as a lessor, originates retail and commercial 
leases either directly to the consumer or indirectly through dealer 
networks. Retail leases consist primarily of automobiles, while 

commercial leases may include high dollar assets such as aircraft 
or lower cost items such as office equipment. 

The components of the net investment in sales-type and direct financing leases, at December 31, were as follows: 
(Dollars in Millions) 

2020 

2019 

Lease receivables  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $11,890 
1,787 
Unguaranteed residual values accruing to the lessor’s benefit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total net investment in sales-type and direct financing leases  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $13,677 

$12,324 
1,834 

$14,158 

The Company, as a lessor, recorded $952 million and 

$996 million of revenue on its Consolidated Statement of Income 
for the years ended December 31, 2020 and 2019, 

respectively, primarily consisting of interest income on sales-type 
and direct financing leases. 

The contractual future lease payments to be received by the Company, at December 31, 2020, were as follows: 

(Dollars in Millions) 

2021  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2022  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2023  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2024  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2025  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Thereafter  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total lease payments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Amounts representing interest  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Lease receivables  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Sales-type and 
direct financing leases 

Operating leases 

$  4,288 
3,664 
2,816 
1,210 
307 

496 

12,781 
(891) 

$11,890 

$153 
121 
83 
56 
38 

17 

$468 

The Company, as lessee, leases certain assets for use in its 

operations. Leased assets primarily include retail branches, 
operations centers and other corporate locations, and, to a lesser 
extent, office and computer equipment. For each lease with an 
original term greater than 12 months, the Company records a 
lease liability and a corresponding right of use (“ROU”) asset. At 
December 31, 2020, the Company’s ROU assets included in 
premises and equipment and lease liabilities included in long-term 
debt and other liabilities, were $1.1 billion and $1.3 billion, 

respectively, compared with $1.3 billion of ROU assets and 
$1.4 billion of lease liabilities at December 31, 2019, respectively. 
Total costs incurred by the Company, as a lessee, were 
$374 million and $394 million for the years ended December 31, 
2020 and 2019, respectively, and principally related to 
contractual lease payments on operating leases. The Company’s 
leases do not impose significant covenants or other restrictions 
on the Company. 

The following table presents amounts relevant to the Company’s assets leased for use in its operations for the years ended December 31: 
2019 
(Dollars in Millions) 

2020 

Cash paid for amounts included in the measurement of lease liabilities 

Operating cash flows from operating leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $305 
6 
Operating cash flows from finance leases  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
12 
Financing cash flows from finance leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
128 
Right of use assets obtained in exchange for new operating lease liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
6 
Right of use assets obtained in exchange for new finance lease liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$302 
7 
10 
134 
10 

The following table presents the weighted-average remaining lease terms and discount rates of the Company’s assets leased for use in its 
operations at December 31: 

2020 

2019 

7.0 
Weighted-average remaining lease term of operating leases (in years)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
9.6 
Weighted-average remaining lease term of finance leases (in years) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Weighted-average discount rate of operating leases  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3.0% 
Weighted-average discount rate of finance leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12.5% 

7.4 
10.7 
3.2% 
14.3% 

96 

The contractual future lease obligations of the Company at December 31, 2020, were as follows: 
(Dollars in Millions) 

Operating leases 

Finance leases 

2021  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2022  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2023  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2024  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2025  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Thereafter  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total lease payments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Amounts representing interest  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Lease liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  290 
254 
209 
155 
111 
344 

1,363 
(129) 

$1,234 

$  18 
15 
15 
13 
11 
29 

101 
(25) 

$  76 

NOTE 7  Accounting for Transfers and Servicing of Financial Assets and Variable Interest

Entities 

The Company transfers financial assets in the normal course of 
business. The majority of the Company’s financial asset transfers 
are residential mortgage loan sales primarily to government-
sponsored enterprises (“GSEs”), transfers of tax-advantaged 
investments, commercial loan sales through participation 
agreements, and other individual or portfolio loan and securities 
sales. In accordance with the accounting guidance for asset 
transfers, the Company considers any ongoing involvement with 
transferred assets in determining whether the assets can be 
derecognized from the balance sheet. Guarantees provided to 
certain third parties in connection with the transfer of assets are 
further discussed in Note 22. 

For loans sold under participation agreements, the Company 

also considers whether the terms of the loan participation 
agreement meet the accounting definition of a participating 
interest. With the exception of servicing and certain performance-
based guarantees, the Company’s continuing involvement with 
financial assets sold is minimal and generally limited to market 
customary representation and warranty clauses. Any gain or loss 
on sale depends on the previous carrying amount of the 
transferred financial assets, the consideration received, and any 
liabilities incurred in exchange for the transferred assets. Upon 
transfer, any servicing assets and other interests that continue to 
be held by the Company are initially recognized at fair value. For 
further information on MSR’s, refer to Note 9. On a limited basis, 
the Company may acquire and package high-grade corporate 
bonds for select corporate customers, in which the Company 
generally has no continuing involvement with these transactions. 
Additionally, the Company is an authorized GNMA issuer and 
issues GNMA securities on a regular basis. The Company has no 
other asset securitizations or similar asset-backed financing 
arrangements that are off-balance sheet. 

The Company also provides financial support primarily 

through the use of waivers of trust and investment management 
fees associated with various unconsolidated registered money 
market funds it manages. The Company provided $89 million, 
$30 million and $25 million of support to the funds during the 
years ended December 31, 2020, 2019 and 2018, respectively. 

The Company is involved in various entities that are 

considered to be VIEs. The Company’s investments in VIEs are 
primarily related to investments promoting affordable housing, 
community development and renewable energy sources. Some 
of these tax-advantaged investments support the Company’s 
regulatory compliance with the Community Reinvestment Act. 
The Company’s investments in these entities generate a return 
primarily through the realization of federal and state income tax 
credits, and other tax benefits, such as tax deductions from 
operating losses of the investments, over specified time periods. 
These tax credits are recognized as a reduction of tax expense 
or, for investments qualifying as investment tax credits, as a 
reduction to the related investment asset. The Company 
recognized federal and state income tax credits related to its 
affordable housing and other tax-advantaged investments in tax 
expense of $578 million, $615 million and $689 million for the 
years ended December 31, 2020, 2019 and 2018, respectively. 
The Company also recognized $414 million, $506 million and 
$639 million of investment tax credits for the years ended 
December 31, 2020, 2019 and 2018, respectively. The Company 
recognized $545 million, $557 million and $604 million of 
expenses related to all of these investments for the years ended 
December 31, 2020, 2019 and 2018, respectively, of which 
$367 million, $318 million and $275 million, respectively, were 
included in tax expense and the remaining amounts were 
included in noninterest expense. 

The Company is not required to consolidate VIEs in which it 

has concluded it does not have a controlling financial interest, 
and thus is not the primary beneficiary. In such cases, the 
Company does not have both the power to direct the entities’ 
most significant activities and the obligation to absorb losses or 
the right to receive benefits that could potentially be significant to 
the VIEs. 

The Company’s investments in these unconsolidated VIEs 
are carried in other assets on the Consolidated Balance Sheet. 
The Company’s unfunded capital and other commitments related 
to these unconsolidated VIEs are generally carried in other 
liabilities on the Consolidated Balance Sheet. The Company’s 
maximum exposure to loss from these unconsolidated VIEs 

97 

include the investment recorded on the Company’s Consolidated 
Balance Sheet, net of unfunded capital commitments, and 
previously recorded tax credits which remain subject to recapture 
by taxing authorities based on compliance features required to be 
met at the project level. While the Company believes potential 
losses from these investments are remote, the maximum 
exposure was determined by assuming a scenario where the 
community-based business and housing projects completely fail 
and do not meet certain government compliance requirements 
resulting in recapture of the related tax credits. 

The following table provides a summary of investments in 
community development and tax-advantaged VIEs that the 
Company has not consolidated: 
At December 31 (Dollars in Millions) 

2020 

2019 

Investment carrying amount  . . . . . . . . . . . .  $  5,378 
Unfunded capital and other 

commitments  . . . . . . . . . . . . . . . . . . . . . . 
Maximum exposure to loss  . . . . . . . . . . . . . 

2,334 
11,219 

$  6,148 

2,938 
12,118 

The Company also has noncontrolling financial investments in 
private investment funds and partnerships considered to be VIEs, 
which are not consolidated. The Company’s recorded investment 
in these entities, carried in other assets on the Consolidated 
Balance Sheet, was approximately $35 million at December 31, 
2020 and $31 million at December 31, 2019. The maximum 
exposure to loss related to these VIEs was $57 million at 
December 31, 2020 and $55 million at December 31, 2019, 
representing the Company’s investment balance and its 
unfunded commitments to invest additional amounts. 

The Company’s individual net investments in unconsolidated 
VIEs, which exclude any unfunded capital commitments, ranged 
from less than $1 million to $78 million at December 31, 2020, 

NOTE 8  Premises and Equipment 
Premises and equipment at December 31 consisted of the following: 
(Dollars in Millions) 

compared with less than $1 million to $87 million at 
December 31, 2019. 

The Company is required to consolidate VIEs in which it has 

concluded it has a controlling financial interest. The Company 
sponsors entities to which it transfers its interests in 
tax-advantaged investments to third parties. At December 31, 
2020, approximately $4.9 billion of the Company’s assets and 
$3.7 billion of its liabilities included on the Consolidated Balance 
Sheet were related to community development and 
tax-advantaged investment VIEs which the Company has 
consolidated, primarily related to these transfers. These amounts 
compared to $4.0 billion and $3.2 billion, respectively, at 
December 31, 2019. The majority of the assets of these 
consolidated VIEs are reported in other assets, and the liabilities 
are reported in long-term debt and other liabilities. The assets of 
a particular VIE are the primary source of funds to settle its 
obligations. The creditors of the VIEs do not have recourse to the 
general credit of the Company. The Company’s exposure to the 
consolidated VIEs is generally limited to the carrying value of its 
variable interests plus any related tax credits previously 
recognized or transferred to others with a guarantee. 

In addition, the Company sponsors a municipal bond 

securities tender option bond program. The Company controls 
the activities of the program’s entities, is entitled to the residual 
returns and provides liquidity and remarketing arrangements to 
the program. As a result, the Company has consolidated the 
program’s entities. At December 31, 2020, $2.4 billion of 
available-for-sale investment securities and $1.5 billion of short-
term borrowings on the Consolidated Balance Sheet were related 
to the tender option bond program, compared with $3.0 billion of 
available-for-sale investment securities and $2.7 billion of short-
term borrowings at December 31, 2019. 

Land  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  487 
3,519 
Buildings and improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,439 
Furniture, fixtures and equipment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,038 
Right of use assets on operating leases  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
110 
Right of use assets on finance leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
25 
Construction in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Less accumulated depreciation and amortization  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

8,618 
(5,150) 

2020 

2019 

$  504 
3,513 
3,366 
1,141 
111 
21 

8,656 
(4,954) 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 3,468 

$ 3,702 

98 

NOTE 9  Mortgage Servicing Rights 
The Company capitalizes MSRs as separate assets when loans 
are sold and servicing is retained. MSRs may also be purchased 
from others. The Company carries MSRs at fair value, with 
changes in the fair value recorded in earnings during the period in 
which they occur. The Company serviced $211.8 billion of 
residential mortgage loans for others at December 31, 2020, and 
$226.0 billion at December 31, 2019, including subserviced 
mortgages with no corresponding MSR asset. Included in 
mortgage banking revenue are the MSR fair value changes arising 

from market rate and model assumption changes, net of the 
value change in derivatives used to economically hedge MSRs. 
These changes resulted in a net gain of $18 million, a net loss of 
$24 million, and a net gain of $47 million for the years ended 
December 31, 2020, 2019 and 2018, respectively. Loan servicing 
and ancillary fees, not including valuation changes, included in 
mortgage banking revenue were $718 million, $734 million and 
$746 million for the years ended December 31, 2020, 2019 and 
2018, respectively. 

Changes in fair value of capitalized MSRs for the years ended December 31, are summarized as follows: 
(Dollars in Millions) 

2020 

Balance at beginning of period  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $2,546 
34 
1,030 
3 

Rights purchased  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Rights capitalized  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Rights sold(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Changes in fair value of MSRs 

Due to fluctuations in market interest rates(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Due to revised assumptions or models(c)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other changes in fair value(d) 

(719) 
(12) 
(672) 

2019 

$2,791 
20 
559 
5 

(390) 
23 
(462) 

2018 

$2,645 
8 
397 
(27) 

98 
56 
(386) 

Balance at end of period  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $2,210 

$2,546 

$2,791 

(a)  MSRs sold include those having a negative fair value, resulting from the loans being severely delinquent. 
(b)  Includes changes in MSR value associated with changes in market interest rates, including estimated prepayment rates and anticipated earnings on escrow deposits. 
(c)  Includes changes in MSR value not caused by changes in market interest rates, such as changes in assumed cost to service, ancillary income and option adjusted spread, as well as the impact 

of any model changes. 

(d)  Primarily the change in MSR value from passage of time and cash flows realized (decay), but also includes the impact of changes to expected cash flows not associated with changes in market 

interest rates, such as the impact of deliquencies. 

The estimated sensitivity to changes in interest rates of the fair value of the MSR portfolio and the related derivative instruments as of 
December 31 follows: 

(Dollars in Millions) 

MSR portfolio  . . . . . . . . . . . . . . . . . 
Derivative instrument hedges  . . . . 

2020 

2019 

Down 
100 bps 

Down 
50 bps 

Down 
25 bps 

Up 
25 bps 

Up 
50 bps 

Up 
100 bps 

Down 
100 bps 

Down 
50 bps 

Down 
25 bps 

Up 
25 bps 

Up 
50 bps 

Up 
100 bps 

$(442)  $(271)  $(150)  $ 169  $ 343 
(304) 
145 

(149) 

523 

281 

$ 671 
(625) 

$(663)  $(316)  $(153)  $ 141  $ 269 
(279) 
152 

(143) 

306 

613 

$ 485 
(550) 

Net sensitivity  . . . . . . . . . . . . . . . 

$  81  $  10  $ 

(5)  $  20  $  39 

$  46 

$  (50)  $  (10)  $ 

(1)  $ 

(2)  $  (10) 

$  (65) 

The fair value of MSRs and their sensitivity to changes in 
interest rates is influenced by the mix of the servicing portfolio 
and characteristics of each segment of the portfolio. The 
Company’s servicing portfolio consists of the distinct portfolios of 
government-insured mortgages, conventional mortgages and 
Housing Finance Agency (“HFA”) mortgages. The servicing 
portfolios are predominantly comprised of fixed-rate agency loans 

with limited adjustable-rate or jumbo mortgage loans. The HFA 
servicing portfolio is comprised of loans originated under state 
and local housing authority program guidelines which assist 
purchases by first-time or low- to moderate-income homebuyers 
through a favorable rate subsidy, down payment and/or closing 
cost assistance on government- and conventional-insured 
mortgages. 

99 

A summary of the Company’s MSRs and related characteristics by portfolio as of December 31 follows: 

(Dollars in Millions) 

HFA  Government  Conventional(d) 

Total 

HFA  Government  Conventional(d) 

Total 

2020 

2019 

Servicing portfolio(a)  . . . . . . . . . . . . . . . . . . . . . . . . 
Fair value  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Value (bps)(b) 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Weighted-average servicing fees (bps) . . . . . . . . . 
Multiple (value/servicing fees)  . . . . . . . . . . . . . . . . 
Weighted-average note rate  . . . . . . . . . . . . . . . . . 
Weighted-average age (in years) . . . . . . . . . . . . . . 
Weighted-average expected prepayment 

(constant prepayment rate)  . . . . . . . . . . . . . . . . 
Weighted-average expected life (in years)  . . . . . . 
Weighted-average option adjusted spread(c)  . . . . 

$40,396  $25,474 
261 
$ 
102 
40 
2.56 
3.91% 
5.6 

406  $ 
101 
35 
2.87 
4.43% 
3.8 

$143,085  $208,955 
$  1,543  $  2,210 
106 
32 
3.26 
3.92% 
4.3 

108 
30 
3.55 
3.78% 
4.2 

$44,906  $35,302 
451 
486  $ 
$ 
128 
108 
39 
34 
3.29 
3.15 
3.99% 
4.65% 
4.9 
3.7 

$143,310  $223,518 
$  1,609  $  2,546 
114 
31 
3.67 
4.17% 
4.6 

112 
28 
4.00 
4.07% 
4.8 

14.1% 
5.6 
7.7% 

18.0% 
4.3 
7.3% 

13.8% 
5.5 
6.2% 

14.4% 
5.4 
6.6% 

12.2% 
6.5 
8.4% 

13.7% 
5.7 
7.9% 

12.2% 
5.9 
6.9% 

12.4% 
6.0 
7.3% 

(a)  Represents principal balance of mortgages having corresponding MSR asset. 
(b)  Calculated as fair value divided by the servicing portfolio. 
(c)  Option adjusted spread is the incremental spread added to the risk-free rate to reflect optionality and other risk inherent in the MSRs. 
(d)  Represents loans sold primarily to GSEs. 

NOTE  10 

Intangible Assets 

Intangible assets consisted of the following: 

At December 31 (Dollars in Millions) 

Estimated 
Life(a) 

Amortization 
Method(b) 

Goodwill  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Merchant processing contracts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Core deposit benefits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Mortgage servicing rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Trust relationships  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other identified intangibles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

6 years/7 years 
22 years/5 years 

10 years/7 years 
6 years/4 years 

(c) 

SL/AC 
SL/AC 
(c) 

SL/AC 
SL/AC 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Balance 

2020 

2019 

$  9,918  $  9,655 
225 
82 
2,546 
27 
343 

235 
64 
2,210 
19 
336 

$12,782  $12,878 

(a)  Estimated life represents the amortization period for assets subject to the straight line method and the weighted average or life of the underlying cash flows amortization period for intangibles 

subject to accelerated methods. If more than one amortization method is used for a category, the estimated life for each method is calculated and reported separately. 

(b)  Amortization methods: 

SL = straight line method 
AC = accelerated methods generally based on cash flows 

(c)  Goodwill is evaluated for impairment, but not amortized. Mortgage servicing rights are recorded at fair value, and are not amortized. 

Aggregate amortization expense consisted of the following: 
Year Ended December 31 (Dollars in Millions) 

2020 

Merchant processing contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  49 
18 
Core deposit benefits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
9 
Trust relationships  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
100 
Other identified intangibles  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $176 

2019 

$  45 
22 
10 
91 

$168 

2018 

$  24 
26 
11 
100 

$161 

The estimated amortization expense for the next five years is as follows: 
(Dollars in Millions) 

2021 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $149 
137 
2022 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
98 
2023 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
77 
2024 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
52 
2025 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

100 

The following table reflects the changes in the carrying value of goodwill for the years ended December 31, 2020, 2019 and 2018: 

(Dollars in Millions) 

Balance at December 31, 2017 . . . . . . . . . . . 
Goodwill acquired  . . . . . . . . . . . . . . . . . . . . . 
Disposal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Foreign exchange translation and other  . . . . 

Balance at December 31, 2018 . . . . . . . . . . . 
Goodwill acquired  . . . . . . . . . . . . . . . . . . . . . 
Foreign exchange translation and other  . . . . 

Balance at December 31, 2019 . . . . . . . . . . . 
Goodwill acquired  . . . . . . . . . . . . . . . . . . . . . 
Foreign exchange translation and other  . . . . 

Balance at December 31, 2020 . . . . . . . . . . . 

NOTE 11 

Deposits 

Corporate and 
Commercial Banking 

Consumer and 
Business 
Banking 

Wealth Management 
Investment and Services 

Payment 
Services  Corporate Support 

Treasury and  Consolidated 
Company 

$1,647 
– 
– 
– 

$1,647 
– 
– 

$1,647 
– 
– 

$1,647 

$3,681 
– 
(155) 
(51) 

$3,475 
– 
– 

$3,475 
– 
– 

$3,475 

$1,569  $2,537 
105 
– 
(13) 

– 
– 
49 

$1,618  $2,629 
285 
2 

– 
(1) 

$1,617  $2,916 
180 
81 

– 
2 

$1,619  $3,177 

$  – 
– 
– 
– 

$  – 
– 
— 

$  – 
– 
– 

$  – 

$9,434 
105 
(155) 
(15) 

$9,369 
285 
1 

$9,655 
180 
83 

$9,918 

The composition of deposits at December 31 was as follows: 

(Dollars in Millions) 

2020 

2019 

Noninterest-bearing deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $118,089 
Interest-bearing deposits 

Interest checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Money market savings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Savings accounts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Time deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

95,894 
128,058 
57,035 
30,694 

Total interest-bearing deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

311,681 

$  75,590 

75,949 
120,082 
47,401 
42,894 

286,326 

Total deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $429,770 

$361,916 

The maturities of time deposits outstanding at December 31, 2020 were as follows: 
(Dollars in Millions) 

2021  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $23,808 
3,751 
2022  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,314 
2023  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,351 
2024  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
468 
2025  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2 
Thereafter  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $30,694 

101 

NOTE 12  Short-Term Borrowings(a) 
The following table is a summary of short-term borrowings for the last three years: 

(Dollars in Millions) 

At year-end 

2020 

2019 

2018 

Amount 

Rate 

Amount 

Rate 

Amount 

Rate 

Federal funds purchased  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 
Securities sold under agreements to repurchase  . . . . . . . . . . . 
Commercial paper  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other short-term borrowings . . . . . . . . . . . . . . . . . . . . . . . . . . . 

777 
1,430 
6,007 
3,552 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$11,766 

Average for the year 

Federal funds purchased  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Securities sold under agreements to repurchase  . . . . . . . . . . . 
Commercial paper  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other short-term borrowings . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  1,660 
1,686 
8,141 
7,695 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $19,182 

Maximum month-end balance 

Federal funds purchased  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Securities sold under agreements to repurchase  . . . . . . . . . . . 
Commercial paper  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other short-term borrowings  . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  2,811 
2,183 
9,514 
20,569 

(a)  Interest and rates are presented on a fully taxable-equivalent basis utilizing a tax rate of 21 percent. 

.08% 
.16 
.01 
1.51 

.49% 

.35% 
.50 
.26 
1.41 

.75% 

$ 

828 
1,165 
7,576 
14,154 

$23,723 

$  1,457 
1,770 
8,186 
6,724 

$18,137 

$  3,629 
2,755 
9,431 
14,154 

1.45% 
1.41 
1.07 
1.94 

1.62% 

1.94% 
2.00 
1.45 
2.78 

2.04% 

2.05% 
2.20 
1.35 
2.68 

1.92% 

1.70% 
1.87 
.94 
2.27 

1.78% 

$ 

458 
2,582 
6,940 
4,159 

$14,139 

$  1,070 
2,279 
6,929 
11,512 

$21,790 

$  4,532 
3,225 
7,846 
16,588 

102 

Rate(a) 

Maturity Date 

2020 

2019 

NOTE 13  Long-Term Debt 
Long-term debt (debt with original maturities of more than one year) at December 31 consisted of the following: 

Rate 
Type 

Fixed 
Fixed 
Fixed 
Fixed 
Fixed 
Fixed 
Floating 

(Dollars in Millions) 

U.S. Bancorp (Parent Company) 
Subordinated notes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Medium-term notes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Other(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Subtotal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Subsidiaries 
Federal Home Loan Bank advances  . . . . . . . . . . . . . . . . . . . . . . 

Bank notes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Other(c)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Subtotal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

2.950% 
3.600% 
7.500% 
3.100% 
3.000% 
.850% - 4.125% 
.855% 

2022 
2024 
2026 
2026 
2029 
2021 - 2030 
2022 

Fixed 
Floating 
Fixed 
Floating 

1.250% - 8.250% 
.474% - .765% 
1.800% - 3.450% 
– % - .653% 

2021 - 2026 
2022 - 2026 
2021 - 2025 
2021 - 2059 

$  1,300 
1,000 
199 
1,000 
1,000 
15,492 
250 
683 

20,924 

1,003 
3,272 
9,100 
5,888 
1,110 

$  1,300 
1,000 
199 
1,000 
1,000 
13,820 
250 
33 

18,602 

1,106 
3,272 
9,550 
6,789 
848 

20,373 

21,565 

$41,297 

$40,167 

(a)  Weighted-average interest rates of medium-term notes, Federal Home Loan Bank advances and bank notes were 2.61 percent, 1.12 percent and 1.83 percent, respectively. 
(b)  Includes debt issuance fees and unrealized gains and losses and deferred amounts relating to derivative instruments. 
(c)  Includes consolidated community development and tax-advantaged investment VIEs, finance lease obligations, debt issuance fees, and unrealized gains and losses and deferred amounts 

relating to derivative instruments. 

The Company has arrangements with the Federal Home Loan 

Bank and Federal Reserve Bank whereby the Company could 
have borrowed an additional $96.5 billion and $97.4 billion at 
December 31, 2020 and 2019, respectively, based on collateral 
available. 

Maturities of long-term debt outstanding at December 31, 2020, 
were: 

(Dollars in Millions) 

Parent 
Company 

Consolidated 

2021 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  1,509 
3,855 
2022 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
– 
2023 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
5,913 
2024 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,283 
2025 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
7,364 
Thereafter . . . . . . . . . . . . . . . . . . . . . . . . . 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $20,924 

$  7,266 
8,610 
2,870 
5,933 
5,888 
10,730 

$41,297 

103 

NOTE 14  Shareholders’  Equity 
At December 31, 2020 and 2019, the Company had authority to 
issue 4 billion shares of common stock and 50 million shares of 
preferred stock. The Company had 1.5 billion shares of common 

stock outstanding at December 31, 2020 and 2019. The 
Company had 41 million shares reserved for future issuances, 
primarily under its stock incentive plans at December 31, 2020. 

The number of shares issued and outstanding and the carrying amount of each outstanding series of the Company’s preferred stock were 
as follows: 

2020 

2019 

At December 31 (Dollars in Millions) 

Series A  . . . . . . . . . . . . . . . . . . . . . . . . . . 
Series B  . . . . . . . . . . . . . . . . . . . . . . . . . . 
Series F . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Series H  . . . . . . . . . . . . . . . . . . . . . . . . . . 
Series I  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Series J . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Series K  . . . . . . . . . . . . . . . . . . . . . . . . . . 
Series L . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Shares 
Issued and 
Outstanding 

Liquidation 
Preference 

Discount 

12,510 
40,000 
44,000 
– 
30,000 
40,000 
23,000 
20,000 

$1,251 
1,000 
1,100 
– 
750 
1,000 
575 
500 

$6,176 

$145 
– 
12 
– 
5 
7 
10 
14 

$193 

Carrying 
Amount 

$1,106 
1,000 
1,088 
– 
745 
993 
565 
486 

$5,983 

Shares 
Issued and 
Outstanding 

12,510 
40,000 
44,000 
20,000 
30,000 
40,000 
23,000 
– 

209,510 

Liquidation 
Preference 

Discount 

Carrying 
Amount 

$1,106 
1,000 
1,088 
487 
745 
993 
565 
– 

$145 
– 
12 
13 
5 
7 
10 
–

$192 

$5,984 

$1,251 
1,000 
1,100 
500 
750 
1,000 
575 
–

$6,176 

Total preferred stock(a)  . . . . . . . . . . . . . 

209,510 

(a)  The par value of all shares issued and outstanding at December 31, 2020 and 2019, was $1.00 per share. 

During 2020, the Company issued depositary shares 

During 2017, the Company issued depositary shares 

representing an ownership interest in 20,000 shares of Series L 
Non-Cumulative Perpetual Preferred Stock with a liquidation 
preference of $25,000 per share (the “Series L Preferred Stock”). 
The Series L Preferred Stock has no stated maturity and will not 
be subject to any sinking fund or other obligation of the 
Company. Dividends, if declared, will accrue and be payable 
quarterly, in arrears, at a rate per annum equal to 3.75 percent. 
The Series L Preferred Stock is redeemable at the Company’s 
option, in whole or in part, on or after January 15, 2026. The 
Series L Preferred Stock is redeemable at the Company’s option, 
in whole, but not in part, prior to January 15, 2026 within 90 days 
following an official administrative or judicial decision, amendment 
to, or change in the laws or regulations that would not allow the 
Company to treat the full liquidation value of the Series L 
Preferred Stock as Tier 1 capital for purposes of the capital 
adequacy guidelines of the Federal Reserve Board. 

During 2018, the Company issued depositary shares 

representing an ownership interest in 23,000 shares of Series K 
Non-Cumulative Perpetual Preferred Stock with a liquidation 
preference of $25,000 per share (the “Series K Preferred Stock”). 
The Series K Preferred Stock has no stated maturity and will not 
be subject to any sinking fund or other obligation of the 
Company. Dividends, if declared, will accrue and be payable 
quarterly, in arrears, at a rate per annum equal to 5.50 percent. 
The Series K Preferred Stock is redeemable at the Company’s 
option, in whole or in part, on or after October 15, 2023. The 
Series K Preferred Stock is redeemable at the Company’s option, 
in whole, but not in part, prior to October 15, 2023 within 90 days 
following an official administrative or judicial decision, amendment 
to, or change in the laws or regulations that would not allow the 
Company to treat the full liquidation value of the Series K 
Preferred Stock as Tier 1 capital for purposes of the capital 
adequacy guidelines of the Federal Reserve Board. 

representing an ownership interest in 40,000 shares of Series J 
Non-Cumulative Perpetual Preferred Stock with a liquidation 
preference of $25,000 per share (the “Series J Preferred Stock”). 
The Series J Preferred Stock has no stated maturity and will not 
be subject to any sinking fund or other obligation of the 
Company. Dividends, if declared, will accrue and be payable 
semiannually, in arrears, at a rate per annum equal to 
5.300 percent from the date of issuance to, but excluding, 
April 15, 2027, and thereafter will accrue and be payable 
quarterly at a floating rate per annum equal to the three-month 
London Interbank Offered Rate (“LIBOR”) plus 2.914 percent. The 
Series J Preferred Stock is redeemable at the Company’s option, 
in whole or in part, on or after April 15, 2027. The Series J 
Preferred Stock is redeemable at the Company’s option, in 
whole, but not in part, prior to April 15, 2027 within 90 days 
following an official administrative or judicial decision, amendment 
to, or change in the laws or regulations that would not allow the 
Company to treat the full liquidation value of the Series J 
Preferred Stock as Tier 1 capital for purposes of the capital 
adequacy guidelines of the Federal Reserve Board. 

During 2015, the Company issued depositary shares 
representing an ownership interest in 30,000 shares of Series I 
Non-Cumulative Perpetual Preferred Stock with a liquidation 
preference of $25,000 per share (the “Series I Preferred Stock”). The 
Series I Preferred Stock has no stated maturity and will not be 
subject to any sinking fund or other obligation of the Company. 
Dividends, if declared, will accrue and be payable semiannually, in 
arrears, at a rate per annum equal to 5.125 percent from the date of 
issuance to, but excluding, January 15, 2021, and thereafter will 
accrue and be payable quarterly at a floating rate per annum equal 
to three-month LIBOR plus 3.486 percent. The Series I Preferred 
Stock is redeemable at the Company’s option, subject to prior 
approval by the Federal Reserve Board. 

104 

During 2013, the Company issued depositary shares 

representing an ownership interest in 20,000 shares of Series H 
Non-Cumulative Perpetual Preferred Stock with a liquidation 
preference of $25,000 per share (the “Series H Preferred Stock”). 
During 2020, the Company provided notice of its intent to redeem 
all outstanding shares of the Series H Preferred Stock during the first 
quarter of 2021. The Company removed the outstanding liquidation 
preference amount of the Series H Preferred Stock from 
shareholders’ equity and included it in other liabilities on the 
Consolidated Balance Sheet as of December 31, 2020, because 
upon the notification date it became mandatorily redeemable. The 
liquidation preference amount equals the redemption price for all 
outstanding shares of the Series H Preferred Stock. The Company 
included a $13 million loss in the computation of earnings per diluted 
common share for 2020, which represents the stock issuance costs 
recorded in preferred stock upon the issuance of the Series H 
Preferred Stock that were reclassified to retained earnings on the 
notification date. Effective January 15, 2021, the Company 
redeemed all outstanding shares of the Series H Preferred Stock. 
During 2012, the Company issued depositary shares 
representing an ownership interest in 44,000 shares of Series F 
Non-Cumulative Perpetual Preferred Stock with a liquidation 
preference of $25,000 per share (the “Series F Preferred Stock”). 
The Series F Preferred Stock has no stated maturity and will not be 
subject to any sinking fund or other obligation of the Company. 
Dividends, if declared, will accrue and be payable quarterly, in 
arrears, at a rate per annum equal to 6.50 percent from the date of 
issuance to, but excluding, January 15, 2022, and thereafter at a 
floating rate per annum equal to three-month LIBOR plus 
4.468 percent. The Series F Preferred Stock is redeemable at the 
Company’s option, in whole or in part, on or after January 15, 2022. 
The Series F Preferred Stock is redeemable at the Company’s 
option, in whole, but not in part, prior to January 15, 2022 within 90 
days following an official administrative or judicial decision, 
amendment to, or change in the laws or regulations that would not 
allow the Company to treat the full liquidation value of the Series F 
Preferred Stock as Tier 1 capital for purposes of the capital 
adequacy guidelines of the Federal Reserve Board. 

During 2010, the Company issued depositary shares 

representing an ownership interest in 5,746 shares of Series A 
Non-Cumulative Perpetual Preferred Stock (the “Series A 
Preferred Stock”) to investors, in exchange for their portion of 
USB Capital IX Income Trust Securities. During 2011, the 
Company issued depositary shares representing an ownership 
interest in 6,764 shares of Series A Preferred Stock to USB 
Capital IX, thereby settling the stock purchase contract 
established between the Company and USB Capital IX as part of 
the 2006 issuance of USB Capital IX Income Trust Securities. The 
preferred shares were issued to USB Capital IX for the purchase 
price specified in the stock forward purchase contract. The Series 
A Preferred Stock has a liquidation preference of $100,000 per 
share, no stated maturity and will not be subject to any sinking 
fund or other obligation of the Company. Dividends, if declared, 
will accrue and be payable quarterly, in arrears, at a rate per 
annum equal to the greater of three-month LIBOR plus 

1.02 percent or 3.50 percent. The Series A Preferred Stock is 
redeemable at the Company’s option, subject to prior approval 
by the Federal Reserve Board. 

During 2006, the Company issued depositary shares 

representing an ownership interest in 40,000 shares of Series B 
Non-Cumulative Perpetual Preferred Stock with a liquidation 
preference of $25,000 per share (the “Series B Preferred Stock”). 
The Series B Preferred Stock has no stated maturity and will not 
be subject to any sinking fund or other obligation of the 
Company. Dividends, if declared, will accrue and be payable 
quarterly, in arrears, at a rate per annum equal to the greater of 
three-month LIBOR plus .60 percent, or 3.50 percent. The Series 
B Preferred Stock is redeemable at the Company’s option, 
subject to the prior approval of the Federal Reserve Board. 

Dividends for certain of the Company’s outstanding series of 

preferred stock described above are, or will in the future be, 
calculated by reference to LIBOR. The outstanding series contain 
fallback provisions in the event that LIBOR is no longer published 
or quoted, but these fallback provisions have not yet been 
utilized. 

During 2020, 2019 and 2018, the Company repurchased shares 

of its common stock under various authorizations approved by its 
Board of Directors. Beginning in March 2020 and continuing 
through the remainder of the year, the Company suspended all 
common stock repurchases except for those done exclusively in 
connection with its stock-based compensation programs. This 
action was initially taken by the Company to maintain strong capital 
levels given the impact and uncertainties of COVID-19 on the 
economy and global markets. Due to continued economic 
uncertainty, the Federal Reserve Board implemented measures 
beginning in the third quarter of 2020 and extending through the first 
quarter of 2021, restricting capital distributions of all large bank 
holding companies, including the Company. These restrictions 
initially included capping common stock dividends at existing rates 
and restricting share repurchases, and currently limit the aggregate 
amount of common stock dividends and share repurchases to an 
amount that does not exceed the average net income of the four 
preceding calendar quarters. On December 22, 2020, the Company 
announced that it had received its results on the December 2020 
Stress Test from the Federal Reserve. Based on those results, the 
Company announced that its Board of Directors had approved an 
authorization to repurchase up to $3.0 billion of its common stock 
beginning January 1, 2021. The Company will continue to monitor 
the impact of COVID-19 and will adjust its common stock 
repurchases as circumstances warrant, including remaining 
consistent with regulatory requirements. 

The following table summarizes the Company’s common stock 
repurchased in each of the last three years: 

(Dollars and Shares in Millions) 

2020  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2019  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2018  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Shares 

31 
81 
54 

Value 

$1,661 
4,515 
2,844 

105 

Shareholders’ equity is affected by transactions and valuations of asset and liability positions that require adjustments to accumulated 
other comprehensive income (loss). The reconciliation of the transactions affecting accumulated other comprehensive income (loss) 
included in shareholders’ equity for the years ended December 31, is as follows: 

Unrealized Gains 
(Losses) on 
Investment 
Securities  From Available-For-Sale 

Unrealized Gains 
(Losses) on Investment 
Securities Transferred  Unrealized Gains  Unrealized Gains 

(Losses) on 

to Held-To-Maturity  Derivative Hedges  Retirement Plans 

(Losses) on  Foreign Currency 
Translation 

Total 

(Dollars in Millions) 

Available-For-Sale 

2020 
Balance at beginning of period  . . . . . . . . . . . . . 
Changes in unrealized gains and losses  . . . . 
Foreign currency translation adjustment(a)  . . . 
Reclassification to earnings of realized gains 
and losses . . . . . . . . . . . . . . . . . . . . . . . . . . 
Applicable income taxes  . . . . . . . . . . . . . . . . 

Balance at end of period  . . . . . . . . . . . . . . . . . . 

2019 
Balance at beginning of period  . . . . . . . . . . . . . 
Changes in unrealized gains and losses  . . . . 
Unrealized gains and losses on 

held-to-maturity investment securities 
transferred to available-for-sale  . . . . . . . . . 
Foreign currency translation adjustment(a)  . . . 
Reclassification to earnings of realized gains 
and losses . . . . . . . . . . . . . . . . . . . . . . . . . . 
Applicable income taxes  . . . . . . . . . . . . . . . . 

$  379 
2,905 
– 

(177) 
(690) 

$2,417 

$  (946) 
1,693 

150 
– 

(73) 
(445) 

$  – 
– 
– 

– 
– 

$  – 

$14 
– 

(9) 
– 

(7) 
2 

$  (51) 
(194) 
– 

10 
46 

$(1,636) 
(401) 
– 

125 
70 

$(65)  $(1,373) 
2,310 
2 

– 
2 

— 
(1) 

(42) 
(575) 

$(189) 

$(1,842) 

$(64)  $  322 

$ 112 
(229) 

$(1,418) 
(380) 

$(84)  $(2,322) 
1,084 

– 

– 
– 

11 
55 

– 
– 

89 
73 

– 
26 

– 
(7) 

141 
26 

20 
(322) 

Balance at end of period  . . . . . . . . . . . . . . . . . . 

$  379 

$  – 

$  (51) 

$(1,636) 

$(65)  $(1,373) 

2018 
Balance at beginning of period  . . . . . . . . . . . . . 
. . . . . . 
Revaluation of tax related balances(b) 
Changes in unrealized gains and losses  . . . . 
Foreign currency translation adjustment(a)  . . . 
Reclassification to earnings of realized gains 
and losses . . . . . . . . . . . . . . . . . . . . . . . . . . 
Applicable income taxes  . . . . . . . . . . . . . . . . 

$  (357) 
(77) 
(656) 
– 

(30) 
174 

Balance at end of period  . . . . . . . . . . . . . . . . . . 

$  (946) 

$17 
4 
– 
– 

(9) 
2 

$14 

$  71 
15 
39 
– 

(5) 
(8) 

$(1,066) 
(229) 
(302) 
– 

137 
42 

$(69)  $(1,404) 
(300) 
(13) 
(919) 
– 
3 
3 

– 
(5) 

93 
205 

$ 112 

$(1,418) 

$(84)  $(2,322) 

(a)  Represents the impact of changes in foreign currency exchange rates on the Company’s investment in foreign operations and related hedges. 
(b)  Reflects the adoption of new accounting guidance on January 1, 2018 to reclassify the impact of the reduced federal statutory rate for corporations included in 2017 tax reform legislation from 

accumulated other comprehensive income to retained earnings. 

106 

Additional detail about the impact to net income for items reclassified out of accumulated other comprehensive income (loss) and into 
earnings for the years ended December 31, is as follows: 

(Dollars in Millions) 

Impact to Net Income 

2020 

2019 

2018 

Affected Line Item in the 
Consolidated Statement of Income 

Unrealized gains (losses) on investment securities available-for-sale 

Realized gains (losses) on sale of investment securities . . . . . . . . . . . . . . . . . . . .  $ 177 
(45) 

Unrealized gains (losses) on investment securities transferred from 

available-for-sale to held-to-maturity 
Amortization of unrealized gains  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Unrealized gains (losses) on derivative hedges 

Realized gains (losses) on derivative hedges  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Unrealized gains (losses) on retirement plans 

Actuarial gains (losses) and prior service cost (credit) amortization  . . . . . . . . . . . 

132 

– 
– 

– 

(10) 
3 

(7) 

(125) 
32 

(93) 

$ 73 
(18) 

55 

7 
(2) 

5 

(11) 
3 

(8) 

(89) 
22 

(67) 

$  30 
(7) 

Securities gains (losses), net 
Applicable income taxes 

23 

Net-of-tax 

9 
(2) 

7 

5 
(2) 

3 

Interest income 
Applicable income taxes 

Net-of-tax 

Interest expense 
Applicable income taxes 

Net-of-tax 

(137)  Other noninterest expense 

35 

Applicable income taxes 

(102)  Net-of-tax 

Total impact to net income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  32 

$(15) 

$  (69) 

Regulatory Capital The Company uses certain measures 
defined by bank regulatory agencies to assess its capital. The 
regulatory capital requirements effective for the Company follow 
Basel III, with the Company being subject to calculating its capital 
adequacy as a percentage of risk-weighted assets under the 
standardized approach. 

Tier 1 capital is considered core capital and includes common 
shareholders’ equity adjusted for the aggregate impact of certain 
items included in other comprehensive income (loss) (“common 
equity tier 1 capital”), plus qualifying preferred stock, trust 
preferred securities and noncontrolling interests in consolidated 
subsidiaries subject to certain limitations. Total risk-based capital 
includes Tier 1 capital and other items such as subordinated debt 
and the allowance for credit losses. Capital measures are stated 
as a percentage of risk-weighted assets, which are measured 
based on their perceived credit risks and include certain 
off-balance sheet exposures, such as unfunded loan 

commitments, letters of credit, and derivative contracts. During 
2020, the Company elected to adopt a rule issued during 2020 
by its regulators which permits banking organizations who adopt 
accounting guidance related to the impairment of financial 
instruments based on the current expected credit losses 
methodology during 2020, the option to defer the impact of the 
effect of that guidance at adoption plus 25 percent of its quarterly 
credit reserve increases over the next two years on its regulatory 
capital requirements, followed by a three-year transition period to 
phase in the cumulative deferred impact. 

The Company is also subject to leverage ratio requirements, 

which is defined as Tier 1 capital as a percentage of adjusted 
average assets under the standardized approach and Tier 1 
capital as a percentage of total on- and off-balance sheet 
leverage exposure under more risk-sensitive advanced 
approaches. 

107 

The following table provides a summary of the regulatory capital requirements in effect, along with the actual components and ratios for 
the Company and its bank subsidiary, at December 31, 2020 and 2019: 

(Dollars in Millions) 

Basel III standardized approach: 

Common shareholders’ equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Less intangible assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Goodwill (net of deferred tax liability)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other disallowed intangible assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

(9,014) 
(654) 
601 

Total common equity tier 1 capital  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

38,045 

Qualifying preferred stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noncontrolling interests eligible for tier 1 capital  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

5,983 
451 
(5) 

U.S. Bancorp 

U.S. Bank National Association 

2020 

2019 

2020 

2019 

$  47,112 

$  45,869 

$  52,589 

$  48,592 

(8,788) 
(677) 
(691) 

35,713 

5,984 
28 
(4) 

(9,034) 
(654) 
1,254 

(8,806) 
(710) 
38 

44,155 

39,114 

–
451 
(6) 

– 
28 
(4) 

Total tier 1 capital  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

44,474 

41,721 

44,600 

39,138 

Eligible portion of allowance for credit losses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Subordinated debt and noncontrolling interests eligible for tier 2 capital  . . . . . . . . . . 

Total tier 2 capital  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

4,905 
3,223 

8,128 

4,491 
3,532 

8,023 

4,850 
3,517 

8,367 

4,491 
3,365 

7,856 

Total risk-based capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  52,602 

$  49,744 

$  52,967 

$  46,994 

Risk-weighted assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$393,648 

$391,269 

$387,388 

$383,560 

Common equity tier 1 capital as a percent of risk-weighted assets  . . . . . . . . . . . . . . . . 
Tier 1 capital as a percent of risk-weighted assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total risk-based capital as a percent of risk-weighted assets  . . . . . . . . . . . . . . . . . . . . 
Tier 1 capital as a percent of adjusted quarterly average assets (leverage ratio)  . . . . . . 

Tier 1 capital as a percent of total on- and off-balance sheet leverage exposure (total 
leverage exposure ratio)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

9.7% 
11.3 
13.4 
8.3 

9.1% 
10.7 
12.7 
8.8 

11.4% 
11.5 
13.7 
8.4 

10.2% 
10.2 
12.3 
8.4 

7.3 

7.0 

6.8% 

6.7 

Minimum(c) 

Well-
Capitalized 

Bank Regulatory Capital Requirements 

Common equity tier 1 capital as a percent of risk-weighted assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Tier 1 capital as a percent of risk-weighted assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total risk-based capital as a percent of risk-weighted assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Tier 1 capital as a percent of adjusted quarterly average assets (leverage ratio) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Tier 1 capital as a percent of total on- and off-balance sheet leverage exposure (total leverage exposure ratio)  . . . . . . 

7.0% 
8.5 
10.5 
4.0 
3.0 

6.5%(d) 
8.0 
10.0 
5.0(d) 
3.0 

(a)  Includes the impact of items included in other comprehensive income (loss), such as unrealized gains (losses) on available-for-sale securities, accumulated net gains on cash flow hedges, pension 

liability adjustments, etc., and the portion of deferred tax assets related to net operating loss and tax credit carryforwards not eligible for common equity tier 1 capital. December 31, 2020 amounts also 
exclude the impact of the 2020 adoption of accounting guidance related to impairment of financial instruments based on the CECL methodology included in retained earnings. 

(b)  Includes the remaining portion of deferred tax assets not eligible for total tier 1 capital. 
(c)  The minimum common equity tier 1 capital, tier 1 capital and total risk-based capital ratio requirements for 2020 reflect a stress capital buffer requirement of 2.5 percent. In 2019, these 
minimum capital ratio requirements reflected a capital conservation buffer requirement of 2.5 percent, which has since been replaced by the stress capital buffer requirement. Banks and 
financial services holding companies must maintain minimum capital levels, including a stress capital buffer requirement, to avoid limitations on capital distributions and certain discretionary 
compensation payments. 

(d)  A minimum well-capitalized threshold does not apply to U.S. Bancorp for this ratio as it is not formally defined under applicable banking regulations for bank holding companies. 

Noncontrolling interests principally represent third-party 
investors’ interests in consolidated entities, including preferred 
stock of consolidated subsidiaries. During 2006, the Company’s 
banking subsidiary formed USB Realty Corp., a real estate 
investment trust, for the purpose of issuing 5,000 shares of 
Fixed-to-Floating Rate Exchangeable Non-cumulative Perpetual 
Series A Preferred Stock with a liquidation preference of 
$100,000 per share (“Series A Preferred Securities”) to third-party 
investors. Dividends on the Series A Preferred Securities, if 
declared, will accrue and be payable quarterly, in arrears, at a 
rate per annum equal to three-month LIBOR plus 1.147 percent. 
If USB Realty Corp. has not declared a dividend on the Series A 
Preferred Securities before the dividend payment date for any 

dividend period, such dividend shall not be cumulative and shall 
cease to accrue and be payable, and USB Realty Corp. will have 
no obligation to pay dividends accrued for such dividend period, 
whether or not dividends on the Series A Preferred Securities are 
declared for any future dividend period. 

The Series A Preferred Securities will be redeemable, in whole 

or in part, at the option of USB Realty Corp. on each fifth 
anniversary after the dividend payment date occurring in January 
2012. Any redemption will be subject to the approval of the Office 
of the Comptroller of the Currency. During 2016, the Company 
purchased 500 shares of the Series A Preferred Securities held 
by third-party investors. As of December 31, 2020, 4,500 shares 
of the Series A Preferred Securities remain outstanding. 

108 

NOTE 15  Earnings Per Share 
The components of earnings per share were: 
Year Ended December 31 
(Dollars and Shares in Millions, Except Per Share Data) 

Net income attributable to U.S. Bancorp  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Preferred dividends  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Impact of preferred stock call(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Earnings allocated to participating stock awards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Net income applicable to U.S. Bancorp common shareholders  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Average common shares outstanding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net effect of the exercise and assumed purchase of stock awards  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Average diluted common shares outstanding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Earnings per common share  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Diluted earnings per common share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

2020 

2019 

2018 

$4,959 
(304) 
(13) 
(21) 

$4,621 

1,509 
1 

1,510 

$  3.06 
$  3.06 

$6,914 
(302) 
– 
(29) 

$6,583 

1,581 
2 

1,583 

$  4.16 
$  4.16 

$7,096 
(282) 
– 
(30) 

$6,784 

1,634 
4 

1,638 

$  4.15 
$  4.14 

(a)  Represents stock issuance costs originally recorded in preferred stock upon issuance of the Company’s Series H Preferred Stock that were reclassified to retained earnings on the date the 

Company announced its intent to redeem the outstanding shares. 

Options outstanding at December 31, 2020, to purchase 2 million common shares and outstanding at December 31, 2019 and 2018, 

to purchase 1 million common shares, were not included in the computation of diluted earnings per share for the years ended 
December 31, 2020, 2019 and 2018, because they were antidilutive. 

NOTE 16  Employee Benefits 
Employee Retirement Savings Plan The Company has a 
defined contribution retirement savings plan that covers 
substantially all its employees. Qualified employees are allowed to 
contribute up to 75 percent of their annual compensation, subject 
to Internal Revenue Service limits, through salary deductions 
under Section 401(k) of the Internal Revenue Code. Employee 
contributions are invested at their direction among a variety of 
investment alternatives. Employee contributions are 100 percent 
matched by the Company, up to four percent of each employee’s 
eligible annual compensation. The Company’s matching 
contribution vests immediately and is invested in the same 
manner as each employee’s future contribution elections. Total 
expense for the Company’s matching contributions was 
$192 million, $179 million and $171 million in 2020, 2019 and 
2018, respectively. 

Pension Plans The Company has two tax qualified 
noncontributory defined benefit pension plans: the U.S. Bank 
Pension Plan and the U.S. Bank Legacy Pension Plan. The U.S. 
Bank Legacy Pension Plan was established effective January 1, 
2020, to receive a transfer from the U.S. Bank Pension Plan of 
the accrued benefits and related plan assets of participants who 
terminated employment prior to January 1, 2020. The two plans 
have substantively identical terms. The plans provide benefits to 
substantially all the Company’s employees. Participants receive 
annual cash balance pay credits based on eligible pay multiplied 
by a percentage determined by their age and years of service. 
Participants also receive an annual interest credit. Employees 
become vested upon completing three years of vesting service. 
For participants in the plans before 2010 that elected to stay 
under their existing formula, pension benefits are provided to 
eligible employees based on years of service, multiplied by a 
percentage of their final average pay. Additionally, as a result of 

past plan mergers, a portion of pension benefits may also be 
provided using a cash balance benefit formula where only interest 
credits continue to be credited to participants’ accounts. 

In general, the Company’s qualified pension plans’ funding 
objectives include maintaining a funded status sufficient to meet 
participant benefit obligations over time while reducing long-term 
funding requirements and pension costs. The Company has an 
established process for evaluating the plans, their performance 
and significant plan assumptions, including the assumed discount 
rate and the long-term rate of return (“LTROR”). Although plan 
assumptions are established annually, the Company may update 
its analysis on an interim basis in order to be responsive to 
significant events that occur during the year, such as plan 
mergers and amendments. The Company’s Compensation and 
Human Resources Committee (the “Committee”) oversees the 
Company’s process of evaluating the plans, their performance 
and significant plan assumptions. 

The Company’s funding policy is to contribute amounts to its 
plans sufficient to meet the minimum funding requirements of the 
Employee Retirement Income Security Act of 1974, as amended 
by the Pension Protection Act, plus such additional amounts as 
the Company determines to be appropriate. The Company 
contributed $1.1 billion to its qualified pension plans in 2020. The 
Company did not contribute to its qualified pension plan in 2019. 
The Company does not expect to contribute to the plans in 2021. 
Any contributions made to the qualified plans are invested in 
accordance with established investment policies and asset 
allocation strategies. 

In addition to the funded qualified pension plans, the 
Company maintains a non-qualified plan that is unfunded and 
provides benefits to certain employees. The assumptions used in 
computing the accumulated benefit obligation, the projected 

109 

benefit obligation and net pension expense are substantially 
consistent with those assumptions used for the funded qualified 
plans. In 2021, the Company expects to contribute approximately 
$27 million to its non-qualified pension plan which equals the 
2021 expected benefit payments. 

Postretirement Welfare Plan In addition to providing pension 
benefits, the Company provides health care and death benefits to 
certain former employees who retired prior to January 1, 2014. 

Employees retiring after December 31, 2013, are not eligible for 
retiree health care benefits. Prior to December 31, 2020, the 
postretirement welfare plan operated as a voluntary employees’ 
beneficiary association (“VEBA”) plan. Effective December 31, 
2020, the VEBA trust was dissolved and the postretirement 
welfare plan now operates as an unfunded plan. In 2021, the 
Company expects to contribute approximately $5 million to its 
postretirement welfare plan which equals the 2021 expected 
benefit payments net of participant contributions. 

The following table summarizes the changes in benefit obligations and plan assets for the years ended December 31, and the funded 
status and amounts recognized in the Consolidated Balance Sheet at December 31 for the retirement plans: 

(Dollars in Millions) 

Change In Projected Benefit Obligation(a) 

Pension Plans 

Postretirement 
Welfare Plan 

2020 

2019 

2020 

2019 

Benefit obligation at beginning of measurement period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $6,829 
235 
Service cost  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
235 
Interest cost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
– 
Participants’ contributions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
(18) 
Plan amendments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
754 
Actuarial loss (gain)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
(55) 
Lump sum settlements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
(175) 
Benefit payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
– 
Federal subsidy on benefits paid  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Benefit obligation at end of measurement period(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $7,805 

Change In Fair Value Of Plan Assets 

Fair value at beginning of measurement period  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 5,838 
737 
Actual return on plan assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,153 
Employer contributions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
– 
Participants’ contributions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
(55) 
Lump sum settlements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
(175) 
Benefit payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
– 
Other changes(c) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Fair value at end of measurement period  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Funded (Unfunded) Status  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Components Of The Consolidated Balance Sheet 

$ 7,498 

$ 

(307) 

Noncurrent benefit asset  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Current benefit liability  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noncurrent benefit liability  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  369 
(27) 
(649) 

$ 5,507 
192 
249 
– 
– 
1,100 
(56) 
(163) 
– 

$ 6,829 

$ 4,936 
1,095 
26 
– 
(56) 
(163) 
– 

$ 5,838 

$ 

(991) 

$ 

– 
(25) 
(966) 

Recognized amount  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 

(307) 

$ 

(991) 

Accumulated Other Comprehensive Income (Loss), Pretax 

Net actuarial gain (loss)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $(2,557) 
18 
Net prior service credit (cost)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Recognized amount  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $(2,539) 

$(2,271) 
– 

$(2,271) 

$ 47 
–
1
6
–
(4) 
–
(13) 
1 

$ 38 

$ 84 
1
5
6
–
(13) 
(83) 

$  – 

$(38) 

$  – 
(5) 
(33) 

$(38) 

$ 63 
11 

$ 74 

$ 54 
– 
2 
7 
– 
(4) 
– 
(13) 
1 

$ 47 

$ 81 
6 
4 
6 
– 
(13) 
– 

$ 84 

$ 37 

$ 37 
– 
– 

$ 37 

$ 68 
14 

$ 82 

(a)  The increases in the projected benefit obligation for 2020 and 2019 were primarily due to decreases in the discount rate. 
(b)  At December 31, 2020 and 2019, the accumulated benefit obligation for all pension plans was $7.1 billion and $6.2 billion, respectively. 
(c)  The fair value of postretirement welfare plan assets decreased in 2020 due to the dissolution of the VEBA trust. Prior to dissolution, the remaining assets in the VEBA trust were used to pay 
benefits under other programs of the Company’s health and welfare plan, as permitted by the VEBA trust agreement. The postreirement welfare plan now operates as an unfunded plan. 

The following table provides information for pension plans with benefit obligations in excess of plan assets at December 31: 
2020 
(Dollars in Millions) 

Pension Plans with Projected Benefit Obligations in Excess of Plan Assets 

Projected benefit obligation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Fair value of plan assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Pension Plans with Accumulated Benefit Obligations in Excess of Plan Assets 

Accumulated benefit obligation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Fair value of plan assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$676 
– 

$628 
– 

2019 

$6,829 
5,838 

$  553 
– 

110 

The following table sets forth the components of net periodic benefit cost and other amounts recognized in accumulated other 
comprehensive income (loss) for the years ended December 31 for the retirement plans: 

(Dollars in Millions) 

Pension Plans 

Postretirement Welfare Plan 

2020 

2019 

2018 

2020 

2019 

2018 

Components Of Net Periodic Benefit Cost 

Service cost  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 235 
235 
Interest cost  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
(403) 
Expected return on plan assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
– 
Prior service cost (credit) and transition obligation (asset) amortization  . . . 
134 
Actuarial loss (gain) amortization  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Net periodic benefit cost  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 201 

Other Changes In Plan Assets And Benefit Obligations 
Recognized In Other Comprehensive Income (Loss) 
Net actuarial gain (loss) arising during the year  . . . . . . . . . . . . . . . . . . . . . .  $(420) 
134 
Net actuarial loss (gain) amortized during the year  . . . . . . . . . . . . . . . . . . . 
Net prior service (cost) credit and transition (obligation) asset arising 

during the year  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

18 

Net prior service cost (credit) and transition obligation (asset) amortized 

during the year  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

– 

$ 192 
249 
(383) 
– 
98 

$ 156 

$ 208 
224 
(379) 
– 
146 

$ 199 

$  – 
1 
(3) 
(3) 
(6) 

$(11) 

$  – 
2 
(3) 
(3) 
(6) 

$(10) 

$  – 
2 
(3) 
(3) 
(6) 

$(10) 

$(388) 
98 

$(305) 
146 

$  1 
(6) 

$  7 
(6) 

$  3 
(6) 

– 

– 

– 

– 

– 

(3) 

– 

(3) 

– 

(3) 

Total recognized in other comprehensive income (loss) . . . . . . . . . . . . . . . . .  $(268) 

$(290) 

$(159) 

$  (8) 

$  (2) 

$  (6) 

Total recognized in net periodic benefit cost and other comprehensive 

income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $(469) 

$(446) 

$(358) 

$  3 

$  8 

$  4 

The following table sets forth weighted average assumptions used to determine the projected benefit obligations at December 31: 

(Dollars in Millions) 

Discount rate(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Cash balance interest crediting rate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Rate of compensation increase(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Health care cost trend rate(c) 

Prior to age 65  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
After age 65  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Pension Plans 

2020 

2.75% 
3.00 
3.56 

2019 

3.40% 
3.00 
3.56 

Postretirement 
Welfare Plan 

2020 

2019 

1.82% 
*
* 

2.80% 
* 
* 

6.00% 
6.00% 

6.25% 
6.25% 

(a)  The discount rates were developed using a cash flow matching bond model with a modified duration for the qualified pension plan, legacy pension plan, non-qualified pension plan and 

postretirement welfare plan of 18.6, 12.9, 12.5 and 6.1 years, respectively, for 2020, and for the qualified pension plan, non-qualified pension plan and postretirement welfare plan of 15.8, 12.3 
and 6.1 years, respectively, for 2019. 

(b)  Determined on an active liability-weighted basis. 
(c)  The 2020 and 2019 pre-65 and post-65 rates are both assumed to decrease gradually to 5.00 percent by 2025 and remain at this level thereafter. 
*  Not applicable 

The following table sets forth weighted average assumptions used to determine net periodic benefit cost for the years ended December 31: 

Pension Plans 

Postretirement Welfare Plan 

(Dollars in Millions) 

2020 

2019 

2018 

Discount rate(a) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3.40% 
Cash balance interest crediting rate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3.00 
Expected return on plan assets(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7.25 
Rate of compensation increase(c)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3.56 

4.45% 
3.00 
7.25 
3.52 

3.84% 
3.00 
7.25 
3.56 

Health care cost trend rate(d) 

Prior to age 65  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
After age 65  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

2020 

2.80% 
* 
3.50 
* 

2019 

2018 

4.05% 
*
3.50 
*

3.34% 
* 
3.50 
* 

6.25% 
6.25 

6.50% 
10.00 

6.75% 
6.75 

(a)  The discount rates were developed using a cash flow matching bond model with a modified duration for the qualified pension plan, non-qualified pension plan and postretirement welfare plan of 

15.8, 12.3, and 6.1 years, respectively, for 2020, and 14.7, 11.5 and 5.9 years, respectively, for 2019. 

(b)  With the help of an independent pension consultant, the Company considers several sources when developing its expected long-term rates of return on plan assets assumptions, including, but 
not limited to, past returns and estimates of future returns given the plans’ asset allocation, economic conditions, and peer group LTROR information. The Company determines its expected 
long-term rates of return reflecting current economic conditions and plan assets. 

(c)  Determined on an active liability weighted basis. 
(d)  The 2020, 2019 and 2018 pre-65 and post-65 rates are both assumed to decrease gradually to 5.00 percent by 2025 and remain at that level thereafter. 
*  Not applicable 

111 

Investment Policies and Asset Allocation In establishing its 
investment policies and asset allocation strategies, the Company 
considers expected returns and the volatility associated with 
different strategies. An independent consultant performs 
modeling that projects numerous outcomes using a broad range 
of possible scenarios, including a mix of possible rates of inflation 
and economic growth. Starting with current economic 
information, the model bases its projections on past relationships 
between inflation, fixed income rates and equity returns when 
these types of economic conditions have existed over the 
previous 30 years, both in the United States and in foreign 
countries. Estimated future returns and other actuarially 
determined adjustments are also considered in calculating the 
estimated return on assets. 

Generally, based on historical performance of the various 

investment asset classes, investments in equities have 
outperformed other investment classes but are subject to higher 
volatility. In an effort to minimize volatility, while recognizing the 
long-term up-side potential of investing in equities, the Committee 
has determined that a target asset allocation of 35 percent long 
duration bonds, 30 percent global equities, 10 percent real estate 
equities, 10 percent private equity funds, 5 percent domestic 
mid-small cap equities, 5 percent emerging markets equities, and 
5 percent hedge funds is appropriate. 

At December 31, 2020 and 2019, plan assets included an 
asset management arrangement with a related party totaling 
$1.0 billion and $57 million, respectively. 

In accordance with authoritative accounting guidance, the 

Company groups plan assets into a three-level hierarchy for 
valuation techniques used to measure their fair value based on 
whether the valuation inputs are observable or unobservable. 
Refer to Note 21 for further discussion on these levels. 

The assets of the qualified pension plans include investments 

in equity and U.S. Treasury securities whose fair values are 
determined based on quoted prices in active markets and are 
classified within Level 1 of the fair value hierarchy. The qualified 
pension plans also invest in U.S. agency, corporate and municipal 
debt securities, which are all valued based on observable market 
prices or data by third party pricing services, and mutual funds 
which are valued based on quoted net asset values provided by 
the trustee of the fund; these assets are classified as Level 2. 
Additionally, the qualified pension plans invest in certain assets 
that are valued based on net asset values as a practical 
expedient, including investments in collective investment funds, 
hedge funds, and private equity funds; the net asset values are 
provided by the fund trustee or administrator and are not 
classified in the fair value hierarchy. 

The following table summarizes plan investment assets measured at fair value at December 31: 

(Dollars in Millions) 

Level 1 

Level 2 

Level 3 

Total 

Level 1 

Level 2 

Level 3 

Total 

Qualified Pension Plans 

2020 

2019 

Cash and cash equivalents . . . . . . . . . .  $  975(a)  $ 
Debt securities  . . . . . . . . . . . . . . . . . . . 
Mutual funds 

894 

– 
1,224 

$– 
– 

$  975 
2,118 

$  58 
727 

$ 
– 
1,073 

$– 
– 

$ 
58 
1,800 

Debt securities . . . . . . . . . . . . . . . . . . 
Emerging markets equity 

securities  . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . 

– 

– 
– 

371 

174 
– 

– 

– 
6 

371 

174 
6 

– 

– 
– 

304 

136 
–

– 

– 
3

304 

136 
3 

$1,869 

$1,769 

$6 

3,644 

$785 

$1,513 

$3 

2,301 

Plan investment assets not classified in 

fair value hierarchy(b): 
Collective investment funds 

Domestic equity securities  . . . . . . . . 
Mid-small cap equity securities(c)  . . . 
International equity securities  . . . . . . 
Domestic real estate securities  . . . . . 
Hedge funds(d) . . . . . . . . . . . . . . . . . . . . 
Private equity funds(e)  . . . . . . . . . . . . . . 

Total plan investment assets at fair 

value . . . . . . . . . . . . . . . . . . . . . . . . 

1,515 
431 
718 
520 
251 
419 

$7,498 

(a)  Includes an employer contribution made in late 2020, which was invested consistently with the plan’s target asset allocation subsequent to December 31, 2020. 
(b)  These investments are valued based on net asset value per share as a practical expedient; fair values are provided to reconcile to total investment assets of the plans at fair value. 
(c)  At December 31, 2020 and 2019, securities included $431 million and $323 million in domestic equities, respectively. 
(d)  This category consists of several investment strategies diversified across several hedge fund managers. 
(e)  This category consists of several investment strategies diversified across several private equity fund managers. 

112 

Postretirement 
Welfare Plan 

2020 

Level 1 

$– 
– 

2019 

Level 1 

$40 
– 

– 

– 
– 

– 

– 
– 
– 
– 
– 
– 

– 

– 
– 

40 

27 
– 
17 
– 
– 
– 

1,328 
323 
752 
547 
283 
304 

$5,838 

$– 

$84 

The following table summarizes the changes in fair value for qualified pension plans investment assets measured at fair value using 
significant unobservable inputs (Level 3) for the years ended December 31: 

(Dollars in Millions) 

Balance at beginning of period  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Unrealized gains (losses) relating to assets still held at end of year  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Purchases, sales, and settlements, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Balance at end of period  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

2020 

Other 

$3 
3 

– 

$6 

2019 

Other 

$3 
– 

– 

$3 

2018 

Other 

$2 
– 

1 

$3 

The following benefit payments are expected to be paid from the retirement plans for the years ended December 31: 

(Dollars in Millions) 

Pension 
Plans 

Postretirement 
Welfare Plan(a) 

2021  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  250 
266 
2022  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
292 
2023  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
312 
2024  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
362 
2025  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,880 
2026-2030  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  5 
4 
4 
4 
3 
12 

(a)  Net of expected retiree contributions and before Medicare Part D subsidy. 

113 

NOTE 17  Stock-Based Compensation 
As part of its employee and director compensation programs, the 
Company currently may grant certain stock awards under the 
provisions of its stock incentive plan. The plan provides for grants 
of options to purchase shares of common stock at a fixed price 
equal to the fair value of the underlying stock at the date of grant. 
Option grants are generally exercisable up to ten years from the 
date of grant. In addition, the plan provides for grants of shares of 
common stock or stock units that are subject to restriction on 
transfer prior to vesting. Most stock and unit awards vest over 

three to five years and are subject to forfeiture if certain vesting 
requirements are not met. Stock incentive plans of acquired 
companies are generally terminated at the merger closing dates. 
Participants under such plans receive the Company’s common 
stock, or options to buy the Company’s common stock, based 
on the conversion terms of the various merger agreements. At 
December 31, 2020, there were 28 million shares (subject to 
adjustment for forfeitures) available for grant under the 
Company’s stock incentive plan. 

Stock Option Awards 
The following is a summary of stock options outstanding and exercised under prior and existing stock incentive plans of the Company: 

Year Ended December 31 

Stock 
Options/Shares 

Weighted-
Average 
Exercise Price 

Weighted-Average 
Remaining 
Contractual Term 

Aggregate 
Intrinsic Value 
(in millions) 

2020 
Number outstanding at beginning of period  . . . . . . . . . . . . . . . . . . . . . . . 
Exercised  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Cancelled(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Number outstanding at end of period(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Exercisable at end of period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

2019 
Number outstanding at beginning of period  . . . . . . . . . . . . . . . . . . . . . . . 
Exercised  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Cancelled(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Number outstanding at end of period(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Exercisable at end of period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

2018 
Number outstanding at beginning of period  . . . . . . . . . . . . . . . . . . . . . . . 
Exercised  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Cancelled(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Number outstanding at end of period(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Exercisable at end of period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

5,718,256 
(513,293) 
(24,572) 

5,180,391 
4,942,077 

9,115,010 
(3,333,467) 
(63,287) 

5,718,256 
4,869,805 

12,668,467 
(3,443,494) 
(109,963) 

9,115,010 
7,372,036 

$39.25 
27.48 
45.08 

$40.38 
$39.68 

$34.52 
26.36 
36.74 

$39.25 
$37.67 

$32.15 
25.41 
46.72 

$34.52 
$31.61 

3.7 
3.6 

4.4 
4.0 

4.3 
3.5 

$  32 
$  34 

$115 
$105 

$102 
$104 

Note: The Company did not grant any stock option awards during 2020, 2019 and 2018. 
(a)  Options cancelled include both non-vested (i.e., forfeitures) and vested options (i.e., expirations). 
(b)  Outstanding options include stock-based awards that may be forfeited in future periods. The impact of the estimated forfeitures is reflected in compensation expense. 

Stock-based compensation expense is based on the 

estimated fair value of the award at the date of grant or 
modification. The fair value of each option award is estimated on 
the date of grant using the Black-Scholes option-pricing model, 
requiring the use of subjective assumptions. Because employee 

stock options have characteristics that differ from those of traded 
options, including vesting provisions and trading limitations that 
impact their liquidity, the determined value used to measure 
compensation expense may vary from the actual fair value of the 
employee stock options. 

The following summarizes certain stock option activity of the Company: 

Year Ended December 31 (Dollars in Millions) 

Fair value of options vested  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Intrinsic value of options exercised  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Cash received from options exercised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Tax benefit realized from options exercised  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

2020 

$  7 
11 
14 
3 

2019 

$10 
95 
88 
24 

2018 

$14 
97 
87 
24 

114 

To satisfy option exercises, the Company predominantly uses treasury stock. 

Additional information regarding stock options outstanding as of December 31, 2020, is as follows: 

Range of Exercise Prices 

$23.36—$25.00  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
$25.01—$30.00  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
$30.01—$35.00  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
$35.01—$40.00  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
$40.01—$45.00  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
$45.01—$50.00  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
$50.01—$55.01  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Shares 

1,248 
1,047,197 
527,422 
1,227,889 
1,424,608 
– 
952,027 

5,180,391 

Outstanding Options 

Exercisable Options 

Weighted-
Average 
Remaining 
Contractual 
Life (Years) 

.3 
.8 
2.1 
5.1 
3.6 
– 
6.1 

3.7 

Weighted-
Average 
Exercise 
Price 

$24.84 
28.65 
33.98 
39.49 
42.42 
– 
54.97 

$40.38 

Weighted-
Average 
Exercise 
Price 

$24.84 
28.65 
33.98 
39.49 
42.42 
– 
54.97 

$39.68 

Shares 

1,248 
1,047,197 
527,422 
1,227,889 
1,424,608 
–
713,713 

4,942,077 

Restricted Stock and Unit Awards 
A summary of the status of the Company’s restricted shares of stock and unit awards is presented below: 

2020 

2019 

2018 

Year Ended December 31 

Shares 

Outstanding at beginning of 

period  . . . . . . . . . . . . . . . . . . . . . . 
Granted . . . . . . . . . . . . . . . . . . . . . 
Vested . . . . . . . . . . . . . . . . . . . . . . 
Cancelled  . . . . . . . . . . . . . . . . . . . 

6,606,833 
3,552,923 
(3,534,770) 
(281,673) 

Outstanding at end of period . . . . . . 

6,343,313 

Weighted-
Average Grant-
Date Fair 
Value 

$48.99 
53.90 
49.28 
53.51 

$51.38 

Weighted-
Average Grant-
Date Fair 
Value 

$48.17 
50.45 
48.69 
50.55 

$48.99 

Shares 

6,719,298 
3,519,474 
(3,270,778) 
(361,161) 

6,606,833 

Weighted-
Average Grant-
Date Fair 
Value 

$44.49 
55.03 
46.42 
49.07 

$48.17 

Shares 

7,446,955 
3,213,023 
(3,373,323) 
(567,357) 

6,719,298 

The total fair value of shares vested was $182 million, 

$175 million and $182 million for the years ended December 31, 
2020, 2019 and 2018, respectively. Stock-based compensation 
expense was $189 million, $178 million and $174 million for the 
years ended December 31, 2020, 2019 and 2018, respectively. 
On an after-tax basis, stock-based compensation was 
$142 million, $133 million and $130 million for the years ended 

December 31, 2020, 2019 and 2018, respectively. As of 
December 31, 2020, there was $128 million of total unrecognized 
compensation cost related to nonvested share-based 
arrangements granted under the plans. That cost is expected to 
be recognized over a weighted-average period of 1.7 years as 
compensation expense. 

115 

NOTE 18  Income Taxes 
The components of income tax expense were: 
Year Ended December 31 (Dollars in Millions) 

2020 

2019 

2018 

Federal 
Current  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $1,146 
(291) 
Deferred  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Federal income tax  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

855 

$1,162 
166 

1,328 

$1,287 
(148) 

1,139 

State 
Current  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Deferred  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

State income tax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

355 
(144) 

211 

379 
(59) 

320 

395 
20 

415 

Total income tax provision  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $1,066 

$1,648 

$1,554 

A reconciliation of expected income tax expense at the federal statutory rate of 21 percent to the Company’s applicable income tax 
expense follows: 
Year Ended December 31 (Dollars in Millions) 

2020 

2019 

2018 

Tax at statutory rate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $1,271 
240 
State income tax, at statutory rates, net of federal tax benefit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Tax effect of 

$1,805 
355 

$1,822 
352 

Tax credits and benefits, net of related expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Tax-exempt income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Nondeductible legal and regulatory expenses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other items(a) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

(370) 
(117) 
29 
13 

(424) 
(120) 
23 
9 

(513) 
(130) 
52 
(29) 

Applicable income taxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $1,066 

$1,648 

$1,554 

(a)  Includes excess tax benefits associated with stock-based compensation and adjustments related to deferred tax assets and liabilities. 

The tax effects of fair value adjustments on securities 
available-for-sale, derivative instruments in cash flow hedges, 
foreign currency translation adjustments, and pension and post-
retirement plans are recorded directly to shareholders’ equity as 
part of other comprehensive income (loss). 

In preparing its tax returns, the Company is required to 
interpret complex tax laws and regulations and utilize income and 
cost allocation methods to determine its taxable income. On an 
ongoing basis, the Company is subject to examinations by 
federal, state, local and foreign taxing authorities that may give 

rise to differing interpretations of these complex laws, regulations 
and methods. Due to the nature of the examination process, it 
generally takes years before these examinations are completed 
and matters are resolved. Federal tax examinations for all years 
ending through December 31, 2014 are completed and resolved. 
The Company’s tax returns for the years ended December 31, 
2015, 2016, 2017 and 2018 are under examination by the 
Internal Revenue Service. The years open to examination by 
foreign, state and local government authorities vary by 
jurisdiction. 

116 

A reconciliation of the changes in the federal, state and foreign uncertain tax position balances are summarized as follows: 
Year Ended December 31 (Dollars in Millions) 

2020 

2019 

Balance at beginning of period  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $432 
62 
Additions for tax positions taken in prior years  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
6 
Additions for tax positions taken in the current year  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
(8) 
Exam resolutions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
(18) 
Statute expirations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Balance at end of period  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $474 

$335 
168 
6 
(62) 
(15) 

$432 

2018 

$287 
93 
10 
(51) 
(4) 

$335 

The total amount of uncertain tax positions that, if 
recognized, would impact the effective income tax rate as of 
December 31, 2020, 2019 and 2018, were $280 million, 
$274 million and $273 million, respectively. The Company 
classifies interest and penalties related to uncertain tax positions 
as a component of income tax expense. At December 31, 2020, 
the Company’s uncertain tax position balance included 
$40 million of accrued interest and penalties. During the years 

ended December 31, 2020, 2019 and 2018 the Company 
recorded approximately $5 million, $7 million and $(25) million, 
respectively, in interest and penalties on uncertain tax positions. 

Deferred income tax assets and liabilities reflect the tax effect 

of estimated temporary differences between the carrying 
amounts of assets and liabilities for financial reporting purposes 
and the amounts used for the same items for income tax 
reporting purposes. 

The significant components of the Company’s net deferred tax asset (liability) follows: 

At December 31 (Dollars in Millions) 

2020 

2019 

Deferred Tax Assets 
Federal, state and foreign net operating loss and credit carryforwards  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 2,495 
2,042 
Allowance for credit losses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
554 
Accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
293 
Obligation for operating leases  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
108 
Pension and postretirement benefits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
84 
Stock compensation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
9 
Partnerships and other investment assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Fixed assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
– 
383 
Other deferred tax assets, net  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Gross deferred tax assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

5,968 

Deferred Tax Liabilities 
Leasing activities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Goodwill and other intangible assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Securities available-for-sale and financial instruments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Mortgage servicing rights  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Right of use operating leases  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Fixed assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other deferred tax liabilities, net  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Gross deferred tax liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Valuation allowance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

(2,511) 
(802) 
(755) 
(408) 
(249) 
(226) 
(112) 
(145) 

(5,208) 
(163) 

$ 2,592 
1,155 
485 
328 
193 
78 
91 
2 
257 

5,181 

(2,700) 
(763) 
(111) 
(546) 
(282) 
– 
(139) 
(131) 

(4,672) 
(127) 

Net Deferred Tax Asset  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  597 

$  382 

The Company has approximately $2.3 billion of federal, state 

and foreign net operating loss carryforwards which expire at 
various times beginning in 2021. A substantial portion of these 
carryforwards relate to state-only net operating losses, for which 
the related deferred tax asset is subject to a full valuation 
allowance as the carryforwards are not expected to be realized 
within the carryforward period. Management has determined it is 
more likely than not the other net deferred tax assets could be 
realized through carry back to taxable income in 

prior years, future reversals of existing taxable temporary 
differences and future taxable income. 

In addition, the Company has $2.3 billion of federal credit 
carryforwards which expire at various times through 2040 which 
are not subject to a valuation allowance as management believes 
that it is more likely than not that the credits will be utilized within 
the carryforward period. 

117 

At December 31, 2020, retained earnings included 

approximately $102 million of base year reserves of acquired thrift 
institutions, for which no deferred federal income tax liability has 
been recognized. These base year reserves would be recaptured 
if certain subsidiaries of the Company cease to qualify as a bank 

NOTE 19  Derivative Instruments 
In the ordinary course of business, the Company enters into 
derivative transactions to manage various risks and to 
accommodate the business requirements of its customers. The 
Company recognizes all derivatives on the Consolidated Balance 
Sheet at fair value in other assets or in other liabilities. On the date 
the Company enters into a derivative contract, the derivative is 
designated as either a fair value hedge, cash flow hedge, net 
investment hedge, or a designation is not made as it is a 
customer-related transaction, an economic hedge for asset/ 
liability risk management purposes or another stand-alone 
derivative created through the Company’s operations (“free-
standing derivative”). When a derivative is designated as a fair 
value, cash flow or net investment hedge, the Company performs 
an assessment, at inception and, at a minimum, quarterly 
thereafter, to determine the effectiveness of the derivative in 
offsetting changes in the value or cash flows of the hedged 
item(s). 

Fair Value Hedges These derivatives are interest rate swaps the 
Company uses to hedge the change in fair value related to 
interest rate changes of its underlying available-for-sale 
investment securities and fixed-rate debt. Changes in the fair 
value of derivatives designated as fair value hedges, and changes 
in the fair value of the hedged items, are recorded in earnings. 

Cash Flow Hedges These derivatives are interest rate swaps 
the Company uses to hedge the forecasted cash flows from its 
underlying variable-rate debt. Changes in the fair value of 
derivatives designated as cash flow hedges are recorded in other 
comprehensive income (loss) until the cash flows of the hedged 
items are realized. If a derivative designated as a cash flow hedge 
is terminated or ceases to be highly effective, the gain or loss in 
other comprehensive income (loss) is amortized to earnings over 
the period the forecasted hedged transactions impact earnings. If 
a hedged forecasted transaction is no longer probable, hedge 
accounting is ceased and any gain or loss included in other 
comprehensive income (loss) is reported in earnings immediately, 
unless the forecasted transaction is at least reasonably possible 
of occurring, whereby the amounts remain within other 
comprehensive income (loss). At December 31, 2020, the 
Company had $189 million (net-of-tax) of realized and unrealized 
losses on derivatives classified as cash flow hedges recorded in 
other comprehensive income (loss), compared with $51 million 
(net-of-tax) of realized and unrealized losses at December 31, 
2019. The estimated amount to be reclassified from other 

for federal income tax purposes. The base year reserves also 
remain subject to income tax penalty provisions that, in general, 
require recapture upon certain stock redemptions of, and excess 
distributions to, stockholders. 

comprehensive income (loss) into earnings during the next 12 
months is a loss of $41 million (net-of-tax). All cash flow hedges 
were highly effective for the year ended December 31, 2020. 

Net Investment Hedges The Company uses forward 
commitments to sell specified amounts of certain foreign 
currencies, and non-derivative debt instruments, to hedge the 
volatility of its net investment in foreign operations driven by 
fluctuations in foreign currency exchange rates. The carrying 
amount of non-derivative debt instruments designated as net 
investment hedges was $1.4 billion at December 31, 2020, 
compared with $1.3 billion December 31, 2019. 

Other Derivative Positions The Company enters into free-
standing derivatives to mitigate interest rate risk and for other risk 
management purposes. These derivatives include forward 
commitments to sell to-be-announced securities (“TBAs”) and 
other commitments to sell residential mortgage loans, which are 
used to economically hedge the interest rate risk related to 
MLHFS and unfunded mortgage loan commitments. The 
Company also enters into interest rate swaps, swaptions, forward 
commitments to buy TBAs, U.S. Treasury and Eurodollar futures 
and options on U.S. Treasury futures to economically hedge the 
change in the fair value of the Company’s MSRs. The Company 
also enters into foreign currency forwards to economically hedge 
remeasurement gains and losses the Company recognizes on 
foreign currency denominated assets and liabilities. In addition, 
the Company acts as a seller and buyer of interest rate 
derivatives and foreign exchange contracts for its customers. The 
Company mitigates the market and liquidity risk associated with 
these customer derivatives by entering into similar offsetting 
positions with broker-dealers, or on a portfolio basis by entering 
into other derivative or non-derivative financial instruments that 
partially or fully offset the exposure to earnings from these 
customer-related positions. The Company’s customer derivatives 
and related hedges are monitored and reviewed by the 
Company’s Market Risk Committee, which establishes policies 
for market risk management, including exposure limits for each 
portfolio. The Company also has derivative contracts that are 
created through its operations, including certain unfunded 
mortgage loan commitments and swap agreements related to the 
sale of a portion of its Class B common and preferred shares of 
Visa Inc. Refer to Note 21 for further information on these swap 
agreements. 

118 

The following table summarizes the asset and liability management derivative positions of the Company: 

Asset Derivatives 

Liability Derivatives 

Notional 
Value 

Fair 
Value 

Weighted-Average 
Remaining 
Maturity 
In Years 

Notional 
Value 

Fair 
Value 

Weighted-Average 
Remaining 
Maturity 
In Years 

(Dollars in Millions) 

December 31, 2020 
Fair value hedges 

Interest rate contracts 

Receive fixed/pay floating swaps . . . . . . . . . . . . . .  $  8,500 

$  – 

1.86 

$

–

$

– 

Cash flow hedges 

Interest rate contracts 

Pay fixed/receive floating swaps  . . . . . . . . . . . . . . 

– 

Net investment hedges 

Foreign exchange forward contracts . . . . . . . . . . . . . 

479 

Other economic hedges 
Interest rate contracts 

Futures and forwards 

Buy  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Sell  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

16,431 
10,440 

Options 

Purchased . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Written . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Receive fixed/pay floating swaps . . . . . . . . . . . . . . 
Pay fixed/receive floating swaps  . . . . . . . . . . . . . . 
Foreign exchange forward contracts . . . . . . . . . . . . . 
Equity contracts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

11,610 
5,073 
11,064 
78 
292 
127 
47 

– 

– 

73 
48 

121 
202 
– 
– 
1 
3 
1 

– 

3,250 

.06 

336 

.50 
.04 

1,925 
28,976 

4.11 
.13 
7.31 
13.68 
.04 
.39 
.11 

–
7,770 
907 
8,538 
341 
45 
1,832 

– 

3 

5 
157 

– 
198 
– 
– 
2 
– 
183 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $64,141 

$449 

$53,920 

$548 

December 31, 2019 
Fair value hedges 

Interest rate contracts 

Receive fixed/pay floating swaps . . . . . . . . . . . . . .  $18,300 

$  – 

3.89 

$  4,900 

$  – 

Cash flow hedges 

Interest rate contracts 

Pay fixed/receive floating swaps  . . . . . . . . . . . . . . 

1,532 

Net investment hedges 

Foreign exchange forward contracts . . . . . . . . . . . . . 

– 

Other economic hedges 
Interest rate contracts 

Futures and forwards 

Buy  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Sell  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

5,409 
16,333 

Options 

Purchased . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Written . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Receive fixed/pay floating swaps . . . . . . . . . . . . . . 
Pay fixed/receive floating swaps  . . . . . . . . . . . . . . 
Foreign exchange forward contracts . . . . . . . . . . . . . 
Equity contracts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

10,180 
1,270 
4,408 
1,259 
113 
128 
34 

– 

– 

17 
13 

79 
30 
– 
– 
1 
2 
– 

6.06 

7,150 

– 

287 

.08 
.81 

2.97 
.08 
5.99 
5.67 
.05 
.45 
.01 

5,477 
8,113 

–
4,238 
5,316 
4,497 
467 
20 
1,823 

10 

3 

11 
25 

– 
81 
– 
– 
6 
– 
165 

– 

4.59 

.06 

.07 
.07 

– 
2.53 
23.43 
5.67 
.05 
.46 
2.44 

3.49 

2.11 

.04 

.07 
.03 

– 
2.07 
13.04 
6.03 
.04 
1.06 
2.45 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $58,966 

$142 

$42,288 

$301 

(a)  Includes derivative liability swap agreements related to the sale of a portion of the Company’s Class B common and preferred shares of Visa Inc. The Visa swap agreements had a total notional 
value, fair value and weighted-average remaining maturity of $1.8 billion, $182 million and 2.50 years at December 31, 2020, respectively, compared to $1.8 billion, $165 million and 2.50 years 
at December 31, 2019, respectively. In addition, includes short-term underwriting purchase and sale commitments with total asset and liability notional values of $47 million at December 31, 
2020, and $34 million at December 31, 2019. 

119 

The following table summarizes the customer-related derivative positions of the Company: 

(Dollars in Millions) 

December 31, 2020 
Interest rate contracts 

Asset Derivatives 

Liability Derivatives 

Notional 
Value 

Fair 
Value 

Weighted-Average 
Remaining 
Maturity In Years 

Notional 
Value 

Fair 
Value 

Weighted-Average 
Remaining 
Maturity In Years 

Receive fixed/pay floating swaps  . . . . . . . . . . . . . . . . . .  $144,859 
15,048 
Pay fixed/receive floating swaps . . . . . . . . . . . . . . . . . . . 
Other(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
9,921 
Options 

Purchased  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Written  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

72,655 
1,736 

Futures 

Buy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Sell  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

1,851 
– 

$3,782 
2 
6 

111 
46 

– 
– 

4.93 
8.43 
3.75 

1.40 
2.76 

1.22 
– 

$  12,027 
134,963 
6,387 

$ 
99 
1,239 
3 

1,454 
68,205 

924 
4,090 

46 
81 

– 
– 

Foreign exchange rate contracts 

Forwards, spots and swaps  . . . . . . . . . . . . . . . . . . . . . . 
Options 

Purchased  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Written  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit contracts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

44,845 

1,590 

.96 

45,992 

1,565 

519 
– 
2,876 

14 
– 
1 

.90 
– 
2.75 

–
519 
7,479 

– 
14 
7 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $294,310 

$5,552 

$282,040 

$3,054 

December 31, 2019 
Interest rate contracts 

Receive fixed/pay floating swaps  . . . . . . . . . . . . . . . . . .  $108,560 
28,150 
Pay fixed/receive floating swaps . . . . . . . . . . . . . . . . . . . 
Other(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
6,895 
Options 

Purchased  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Written  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

46,406 
6,901 

Futures 

Buy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Sell  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

894 
3,874 

$1,865 
30 
1 

43 
49 

– 
1 

4.83 
3.83 
3.45 

2.06 
1.93 

.21 
1.18 

$  31,544 
101,078 
6,218 

$ 

88 
753 
2 

12,804 
49,741 

–
1,995 

47 
41 

– 
– 

Foreign exchange rate contracts 

Forwards, spots and swaps  . . . . . . . . . . . . . . . . . . . . . . 
Options 

Purchased  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Written  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit contracts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

36,350 

748 

.97 

36,671 

729 

1,354 
– 
2,879 

17 
– 
1 

.54 
– 
3.28 

–
1,354 
7,488 

– 
17 
5 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $242,263 

$2,755 

$248,893 

$1,682 

(a)  Primarily represents floating rate interest rate swaps that pay based on differentials between specified interest rate indexes. 

8.72 
4.71 
4.22 

2.96 
1.25 

.05 
.72 

1.13 

– 
.90 
3.81 

3.83 
4.55 
2.98 

1.25 
1.82 

– 
1.04 

1.07 

– 
.54 
4.33 

120 

The table below shows the effective portion of the gains (losses) recognized in other comprehensive income (loss) and the gains (losses) 
reclassified from other comprehensive income (loss) into earnings (net-of-tax) for the years ended December 31: 

Gains (Losses) Recognized in Other 
Comprehensive Income (Loss) 

Gains (Losses) Reclassified from 
Other Comprehensive Income (Loss) 
into Earnings 

(Dollars in Millions) 

2020 

2019 

2018 

2020 

2019 

2018 

Asset and Liability Management Positions 
Cash flow hedges 

Interest rate contracts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$(145) 

$(171) 

$29 

$(7) 

$(8) 

Net investment hedges 

Foreign exchange forward contracts  . . . . . . . . . . . . . . . . . . . . . . . . 
Non-derivative debt instruments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

(21) 
(90) 

3 
13 

39 
32 

– 
– 

–
–

Note: The Company does not exclude components from effectiveness testing for cash flow and net investment hedges. 

$3 

– 
– 

The table below shows the effect of fair value and cash flow hedge accounting on the Consolidated Statement of Income for the years 
ended December 31: 

(Dollars in Millions) 

Total amount of income and expense line items presented in the 
Consolidated Statement of Income in which the effects of fair 
value or cash flow hedges are recorded  . . . . . . . . . . . . . . . . . . . . . 

Asset and Liability Management Positions 
Fair value hedges 

Interest Income 

Interest Expense 

2020 

2019 

2018 

2020 

2019 

2018 

$14,840 

$17,494 

$16,173 

$2,015 

$4,442 

$3,254 

Interest rate contract derivatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Hedged items  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Cash Flow hedges 

Interest rate contract derivatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

1 
(1) 

– 

– 
– 

– 

– 
– 

– 

(134) 
134 

10 

(44) 
44 

11 

5 
(5) 

(5) 

Note: The Company does not exclude components from effectiveness testing for fair value and cash flow hedges. The Company reclassified losses of $41 million into earnings during the year 
ended December 31, 2020, as a result of the discontinuance of cash flow hedges. The Company did not reclassify gains or losses into earnings as a result of the discontinuance of cash flow 
hedges during the years ended December 31, 2019 and 2018. 

The table below shows cumulative hedging adjustments and the carrying amount of assets and liabilities designated in fair value hedges: 

At December 31 (Dollars in Millions) 

Carrying Amount of the 
Hedged Assets and Liabilities 

Cumulative Hedging 
Adjustment(a) 

2020 

2019 

2020 

2019 

Line Item in the Consolidated Balance Sheet 
Available-for-sale investment securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Long-term debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$ 
99 
8,567 

$ 
– 
23,195 

$ 
(1) 
903 

$  – 
35 

(a)  The cumulative hedging adjustment related to discontinued hedging relationships was $726 million and $(7) million at December 31, 2020 and 2019, respectively. 

121 

The table below shows the gains (losses) recognized in earnings for other economic hedges and the customer-related positions for the 
years ended December 31: 

(Dollars in Millions) 

Asset and Liability Management Positions 
Other economic hedges 
Interest rate contracts 

Location of Gains (Losses) 
Recognized in Earnings 

2020 

2019 

2018 

Futures and forwards  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Purchased and written options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Swaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Foreign exchange forward contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Equity contracts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Mortgage banking revenue/ 
other noninterest income 
Mortgage banking revenue 
Mortgage banking revenue 
Other noninterest income 
Compensation expense 
Other noninterest income 

$ 
82 
1,527 
598 
3 
3 
(70) 

$  34 
432 
316 
(24) 
– 
(140) 

$ 110 
188 
(111) 
39 
(4) 
2 

Customer-Related Positions 
Interest rate contracts 

Swaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  Commercial products revenue 
Purchased and written options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  Commercial products revenue 
Futures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  Commercial products revenue 

Foreign exchange rate contracts 

Forwards, spots and swaps  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  Commercial products revenue 
Purchased and written options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  Commercial products revenue 
Credit contracts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  Commercial products revenue 

135 
(8) 
(18) 

78 
1 
(32) 

82 
10 
(5) 

82 
1 
(18) 

47 
2 
9 

84 
– 
2 

Derivatives are subject to credit risk associated with 
counterparties to the derivative contracts. The Company 
measures that credit risk using a credit valuation adjustment and 
includes it within the fair value of the derivative. The Company 
manages counterparty credit risk through diversification of its 
derivative positions among various counterparties, by entering 
into derivative positions that are centrally cleared through 
clearinghouses, by entering into master netting arrangements 
and, where possible, by requiring collateral arrangements. A 
master netting arrangement allows two counterparties, who have 
multiple derivative contracts with each other, the ability to net 
settle amounts under all contracts, including any related 
collateral, through a single payment and in a single currency. 
Collateral arrangements generally require the counterparty to 
deliver collateral (typically cash or U.S. Treasury and agency 
securities) equal to the Company’s net derivative receivable, 
subject to minimum transfer and credit rating requirements. 

The Company’s collateral arrangements are predominately 

bilateral and, therefore, contain provisions that require 
collateralization of the Company’s net liability derivative positions. 
Required collateral coverage is based on net liability thresholds 
and may be contingent upon the Company’s credit rating from 
two of the nationally recognized statistical rating organizations. If 
the Company’s credit rating were to fall below credit ratings 
thresholds established in the collateral arrangements, the 
counterparties to the derivatives could request immediate 
additional collateral coverage up to and including full collateral 
coverage for derivatives in a net liability position. The aggregate 
fair value of all derivatives under collateral arrangements that were 
in a net liability position at December 31, 2020, was $1.5 billion. 
At December 31, 2020, the Company had $1.3 billion of cash 
posted as collateral against this net liability position. 

122 

NOTE 20  Netting Arrangements for Certain Financial Instruments and Securities Financing

Activities 

The Company’s derivative portfolio consists of bilateral 
over-the-counter trades, certain interest rate derivatives and 
credit contracts required to be centrally cleared through 
clearinghouses per current regulations, and exchange-traded 
positions which may include U.S. Treasury and Eurodollar futures 
or options on U.S. Treasury futures. Of the Company’s 
$694.4 billion total notional amount of derivative positions at 
December 31, 2020, $362.8 billion related to bilateral 
over-the-counter trades, $315.5 billion related to those centrally 
cleared through clearinghouses and $16.1 billion related to those 
that were exchange-traded. The Company’s derivative contracts 
typically include offsetting rights (referred to as netting 
arrangements), and depending on expected volume, credit risk, 
and counterparty preference, collateral maintenance may be 
required. For all derivatives under collateral support 
arrangements, fair value is determined daily and, depending on 
the collateral maintenance requirements, the Company and a 
counterparty may receive or deliver collateral, based upon the net 
fair value of all derivative positions between the Company and the 
counterparty. Collateral is typically cash, but securities may be 
allowed under collateral arrangements with certain counterparties. 
Receivables and payables related to cash collateral are included 
in other assets and other liabilities on the Consolidated Balance 
Sheet, along with the related derivative asset and liability fair 
values. Any securities pledged to counterparties as collateral 
remain on the Consolidated Balance Sheet. Securities received 
from counterparties as collateral are not recognized on the 
Consolidated Balance Sheet, unless the counterparty defaults. In 
general, securities used as collateral can be sold, repledged or 
otherwise used by the party in possession. No restrictions exist 
on the use of cash collateral by either party. Refer to Note 19 for 
further discussion of the Company’s derivatives, including 
collateral arrangements. 

As part of the Company’s treasury and broker-dealer 

operations, the Company executes transactions that are treated 
as securities sold under agreements to repurchase or securities 
purchased under agreements to resell, both of which are 

accounted for as collateralized financings. Securities sold under 
agreements to repurchase include repurchase agreements and 
securities loaned transactions. Securities purchased under 
agreements to resell include reverse repurchase agreements and 
securities borrowed transactions. For securities sold under 
agreements to repurchase, the Company records a liability for the 
cash received, which is included in short-term borrowings on the 
Consolidated Balance Sheet. For securities purchased under 
agreements to resell, the Company records a receivable for the 
cash paid, which is included in other assets on the Consolidated 
Balance Sheet. 

Securities transferred to counterparties under repurchase 
agreements and securities loaned transactions continue to be 
recognized on the Consolidated Balance Sheet, are measured at 
fair value, and are included in investment securities or other 
assets. Securities received from counterparties under reverse 
repurchase agreements and securities borrowed transactions are 
not recognized on the Consolidated Balance Sheet unless the 
counterparty defaults. The securities transferred under 
repurchase and reverse repurchase transactions typically are U.S. 
Treasury and agency securities, residential agency mortgage-
backed securities or corporate debt securities. The securities 
loaned or borrowed typically are corporate debt securities traded 
by the Company’s broker-dealer subsidiary. In general, the 
securities transferred can be sold, repledged or otherwise used 
by the party in possession. No restrictions exist on the use of 
cash collateral by either party. Repurchase/reverse repurchase 
and securities loaned/borrowed transactions expose the 
Company to counterparty risk. The Company manages this risk 
by performing assessments, independent of business line 
managers, and establishing concentration limits on each 
counterparty. Additionally, these transactions include collateral 
arrangements that require the fair values of the underlying 
securities to be determined daily, resulting in cash being obtained 
or refunded to counterparties to maintain specified collateral 
levels. 

123 

The following table summarizes the maturities by category of collateral pledged for repurchase agreements and securities loaned 
transactions: 

(Dollars in Millions) 

December 31, 2020 
Repurchase agreements 

Overnight and 
Continuous 

Less Than 
30 Days 

30-89 
Days 

Greater Than 
90 Days 

Total 

U.S. Treasury and agencies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential agency mortgage-backed securities  . . . . . . . . . . . . . . . . . . . 
Corporate debt securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total repurchase agreements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Securities loaned 

Corporate debt securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total securities loaned  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  472 
398 
560 

1,430 

218 

218 

Gross amount of recognized liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . 

$1,648 

December 31, 2019 
Repurchase agreements 

U.S. Treasury and agencies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential agency mortgage-backed securities  . . . . . . . . . . . . . . . . . . . 
Corporate debt securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total repurchase agreements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Securities loaned 

Corporate debt securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total securities loaned  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  289 
266 
610 

1,165 

50 

50 

Gross amount of recognized liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . 

$1,215 

$– 
– 
– 

– 

– 

– 

$– 

$– 
– 
– 

– 

– 

– 

$– 

$– 
– 
– 

– 

– 

– 

$– 

$– 
– 
– 

– 

– 

– 

$– 

$– 
– 
– 

– 

– 

– 

$  472 
398 
560 

1,430 

218 

218 

$– 

$1,648 

$– 
– 
– 

– 

– 

– 

$  289 
266 
610 

1,165 

50 

50 

$– 

$1,215 

The Company executes its derivative, repurchase/reverse 
repurchase and securities loaned/borrowed transactions under 
the respective industry standard agreements. These agreements 
include master netting arrangements that allow for multiple 
contracts executed with the same counterparty to be viewed as a 
single arrangement. This allows for net settlement of a single 
amount on a daily basis. In the event of default, the master 
netting arrangement provides for close-out netting, which allows 
all of these positions with the defaulting counterparty to be 
terminated and net settled with a single payment amount. 

The Company has elected to offset the assets and liabilities 
under netting arrangements for the balance sheet presentation of 
the majority of its derivative counterparties. The netting occurs at 
the counterparty level, and includes all assets and liabilities 
related to the derivative contracts, including those associated 
with cash collateral received or delivered. The Company has not 
elected to offset the assets and liabilities under netting 
arrangements for the balance sheet presentation of repurchase/ 
reverse repurchase and securities loaned/borrowed transactions. 

124 

The following tables provide information on the Company’s netting adjustments, and items not offset on the Consolidated Balance Sheet 
but available for offset in the event of default: 

(Dollars in Millions) 

Gross 
Recognized 
Assets 

Gross Amounts 
Offset on the 
Consolidated 
Balance 
Sheet(a) 

Gross Amounts Not Offset on 
the Consolidated Balance Sheet 

Net Amounts 
Presented on the 
Consolidated 
Financial 
Balance Sheet  Instruments(b) 

Collateral 
Received(c) 

Net Amount 

December 31, 2020 
Derivative assets(d) . . . . . . . . . . . . . . . . . . . . . . . . . 
Reverse repurchase agreements  . . . . . . . . . . . . . 
Securities borrowed  . . . . . . . . . . . . . . . . . . . . . . . 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

December 31, 2019 
Derivative assets(d) . . . . . . . . . . . . . . . . . . . . . . . . . 
Reverse repurchase agreements  . . . . . . . . . . . . . 
Securities borrowed  . . . . . . . . . . . . . . . . . . . . . . . 
Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$5,744 
377 
1,716 

$7,837 

$2,857 
1,021 
1,624 

$5,502 

$(1,874) 
– 
– 

$(1,874) 

$ 

(982) 
– 
– 

$ 

(982) 

$3,870 
377 
1,716 

$5,963 

$1,875 
1,021 
1,624 

$4,520 

$(109) 
(262) 
– 

$(371) 

$  (80) 
(152) 
– 

$(232) 

$ 

(287) 
(115) 
(1,670) 

$(2,072) 

$ 

(116) 
(869) 
(1,569) 

$(2,554) 

$3,474 
– 
46 

$3,520 

$1,679 
– 
55 

$1,734 

(a)  Includes $898 million and $429 million of cash collateral related payables that were netted against derivative assets at December 31, 2020 and 2019, respectively. 
(b)  For derivative assets this includes any derivative liability fair values that could be offset in the event of counterparty default; for reverse repurchase agreements this includes any repurchase 

agreement payables that could be offset in the event of counterparty default; for securities borrowed this includes any securities loaned payables that could be offset in the event of 
counterparty default. 

(c)  Includes the fair value of securities received by the Company from the counterparty. These securities are not included on the Consolidated Balance Sheet unless the counterparty defaults. 
(d)  Excludes $257 million and $40 million at December 31, 2020 and 2019, respectively, of derivative assets not subject to netting arrangements. 

(Dollars in Millions) 

Gross 
Recognized 
Liabilities 

Gross Amounts 
Offset on the 
Consolidated 
Balance Sheet(a) 

Gross Amounts Not Offset on 
the Consolidated Balance Sheet 

Net Amounts 
Presented on the 
Consolidated 
Financial 
Balance Sheet  Instruments(b) 

Collateral 
Pledged(c) 

Net Amount 

December 31, 2020 
Derivative liabilities(d) . . . . . . . . . . . . . . . . . . . . . . . . 
Repurchase agreements  . . . . . . . . . . . . . . . . . . . . 
Securities loaned  . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

December 31, 2019 
Derivative liabilities(d) . . . . . . . . . . . . . . . . . . . . . . . . 
Repurchase agreements  . . . . . . . . . . . . . . . . . . . . 
Securities loaned  . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$3,419 
1,430 
218 

$5,067 

$1,816 
1,165 
50 

$3,031 

$(2,312) 
– 
– 

$(2,312) 

$(1,067) 
– 
– 

$(1,067) 

$1,107 
1,430 
218 

$2,755 

$  749 
1,165 
50 

$1,964 

$(109) 
(262) 
– 

$(371) 

$  (80) 
(152) 
– 

$(232) 

– 
$ 
(1,168) 
(215) 

$(1,383) 

$ 
– 
(1,012) 
(49) 

$(1,061) 

$  998 
– 
3 

$1,001 

$  669 
1 
1 

$  671 

(a)  Includes $1.3 billion and $514 million of cash collateral related receivables that were netted against derivative liabilities at December 31, 2020 and 2019, respectively. 
(b)  For derivative liabilities this includes any derivative asset fair values that could be offset in the event of counterparty default; for repurchase agreements this includes any reverse repurchase 
agreement receivables that could be offset in the event of counterparty default; for securities loaned this includes any securities borrowed receivables that could be offset in the event of 
counterparty default. 

(c)  Includes the fair value of securities pledged by the Company to the counterparty. These securities are included on the Consolidated Balance Sheet unless the Company defaults. 
(d)  Excludes $183 million and $167 million at December 31, 2020 and 2019, respectively, of derivative liabilities not subject to netting arrangements. 

125 

NOTE 21  Fair Values of Assets and Liabilities 
The Company uses fair value measurements for the initial 
recording of certain assets and liabilities, periodic remeasurement 
of certain assets and liabilities, and disclosures. Derivatives, 
trading and available-for-sale investment securities, MSRs and 
substantially all MLHFS are recorded at fair value on a recurring 
basis. Additionally, from time to time, the Company may be 
required to record at fair value other assets on a nonrecurring 
basis, such as loans held for sale, loans held for investment and 
certain other assets. These nonrecurring fair value adjustments 
typically involve application of lower-of-cost-or-fair value 
accounting or impairment write-downs of individual assets. 
Fair value is defined as the exchange price that would be 
received for an asset or paid to transfer a liability (an exit price) in 
the principal or most advantageous market for the asset or liability 
in an orderly transaction between market participants on the 
measurement date. A fair value measurement reflects all of the 
assumptions that market participants would use in pricing the 
asset or liability, including assumptions about the risk inherent in 
a particular valuation technique, the effect of a restriction on the 
sale or use of an asset and the risk of nonperformance. 

The Company groups its assets and liabilities measured at 
fair value into a three-level hierarchy for valuation techniques used 
to measure financial assets and financial liabilities at fair value. 
This hierarchy is based on whether the valuation inputs are 
observable or unobservable. These levels are: 

– Level 1 — Quoted prices in active markets for identical assets 

or liabilities. Level 1 includes U.S. Treasury securities, as well as 
exchange-traded instruments. 

– Level 2 — Observable inputs other than Level 1 prices, such as 
quoted prices for similar assets or liabilities; quoted prices in 
markets that are not active; or other inputs that are observable 
or can be corroborated by observable market data for 
substantially the full term of the assets or liabilities. Level 2 
includes debt securities that are traded less frequently than 
exchange-traded instruments and which are typically valued 
using third party pricing services; derivative contracts and other 
assets and liabilities, including securities, whose value is 
determined using a pricing model with inputs that are 
observable in the market or can be derived principally from or 
corroborated by observable market data; and MLHFS whose 
values are determined using quoted prices for similar assets or 
pricing models with inputs that are observable in the market or 
can be corroborated by observable market data. 

– Level 3 — Unobservable inputs that are supported by little or 

no market activity and that are significant to the fair value of the 
assets or liabilities. Level 3 assets and liabilities include financial 
instruments whose values are determined using pricing models, 
discounted cash flow methodologies, or similar techniques, as 
well as instruments for which the determination of fair value 
requires significant management judgment or estimation. This 
category includes MSRs and certain derivative contracts. 

Valuation Methodologies 
The valuation methodologies used by the Company to measure 
financial assets and liabilities at fair value are described below. In 
addition, the following section includes an indication of the level of 
the fair value hierarchy in which the assets or liabilities are 
classified. Where appropriate, the descriptions include 
information about the valuation models and key inputs to those 
models. During the years ended December 31, 2020, 2019 and 
2018, there were no significant changes to the valuation 
techniques used by the Company to measure fair value. 

Available-For-Sale Investment Securities When quoted 
market prices for identical securities are available in an active 
market, these prices are used to determine fair value and these 
securities are classified within Level 1 of the fair value hierarchy. 
Level 1 investment securities include U.S. Treasury and 
exchange-traded securities. 

For other securities, quoted market prices may not be readily 
available for the specific securities. When possible, the Company 
determines fair value based on market observable information, 
including quoted market prices for similar securities, inactive 
transaction prices, and broker quotes. These securities are 
classified within Level 2 of the fair value hierarchy. Level 2 
valuations are generally provided by a third party pricing service. 
Level 2 investment securities are predominantly agency 
mortgage-backed securities, certain other asset-backed 
securities, obligations of state and political subdivisions and 
agency debt securities. 

Mortgage Loans Held For Sale MLHFS measured at fair value, 
for which an active secondary market and readily available market 
prices exist, are initially valued at the transaction price and are 
subsequently valued by comparison to instruments with similar 
collateral and risk profiles. MLHFS are classified within Level 2. 
Included in mortgage banking revenue was a net gain of 
$362 million, a net gain of $73 million and a net loss of $60 million 
for the years ended December 31, 2020, 2019 and 2018, 
respectively, from the changes to fair value of these MLHFS 
under fair value option accounting guidance. Changes in fair value 
due to instrument specific credit risk were immaterial. Interest 
income for MLHFS is measured based on contractual interest 
rates and reported as interest income on the Consolidated 
Statement of Income. Electing to measure MLHFS at fair value 
reduces certain timing differences and better matches changes in 
fair value of these assets with changes in the value of the 
derivative instruments used to economically hedge them without 
the burden of complying with the requirements for hedge 
accounting. 

Mortgage Servicing Rights MSRs are valued using a 
discounted cash flow methodology, and are classified within 
Level 3. The Company determines fair value of the MSRs by 

126 

projecting future cash flows for different interest rate scenarios 
using prepayment rates and other assumptions, and discounts 
these cash flows using a risk adjusted rate based on option 
adjusted spread levels. There is minimal observable market 
activity for MSRs on comparable portfolios and, therefore, the 
determination of fair value requires significant management 
judgment. Refer to Note 9 for further information on MSR 
valuation assumptions. 

Derivatives The majority of derivatives held by the Company are 
executed over-the-counter or centrally cleared through 
clearinghouses and are valued using market standard cash flow 
valuation techniques. The models incorporate inputs, depending 
on the type of derivative, including interest rate curves, foreign 
exchange rates and volatility. All derivative values incorporate an 
assessment of the risk of counterparty nonperformance, 
measured based on the Company’s evaluation of credit risk 
including external assessments of credit risk. The Company 
monitors and manages its nonperformance risk by considering its 
ability to net derivative positions under master netting 
arrangements, as well as collateral received or provided under 
collateral arrangements. Accordingly, the Company has elected 
to measure the fair value of derivatives, at a counterparty level, on 
a net basis. The majority of the derivatives are classified within 
Level 2 of the fair value hierarchy, as the significant inputs to the 
models, including nonperformance risk, are observable. However, 
certain derivative transactions are with counterparties where risk 
of nonperformance cannot be observed in the market and, 
therefore, the credit valuation adjustments result in these 
derivatives being classified within Level 3 of the fair value 
hierarchy. 

The Company also has other derivative contracts that are 

created through its operations, including commitments to 
purchase and originate mortgage loans and swap agreements 
executed in conjunction with the sale of a portion of its Class B 
common and preferred shares of Visa Inc. (the “Visa swaps”). The 
mortgage loan commitments are valued by pricing models that 
include market observable and unobservable inputs, which result 
in the commitments being classified within Level 3 of the fair value 
hierarchy. The unobservable inputs include assumptions about 
the percentage of commitments that actually become a closed 
loan and the MSR value that is inherent in the underlying loan 
value. The Visa swaps require payments by either the Company 
or the purchaser of the Visa Inc. Class B common and preferred 

shares when there are changes in the conversion rate of the Visa 
Inc. Class B common and preferred shares to Visa Inc. Class A 
common and preferred shares, respectively, as well as quarterly 
payments to the purchaser based on specified terms of the 
agreements. Management reviews and updates the Visa swaps 
fair value in conjunction with its review of Visa Inc. related litigation 
contingencies, and the associated escrow funding. The expected 
litigation resolution impacts the Visa Inc. Class B common share 
to Visa Inc. Class A common share conversion rate, as well as 
the ultimate termination date for the Visa swaps. Accordingly, the 
Visa swaps are classified within Level 3. Refer to Note 22 for 
further information on the Visa Inc. restructuring and related card 
association litigation. 

Significant Unobservable Inputs of 
Level 3 Assets and Liabilities 
The following section provides information to facilitate an 
understanding of the uncertainty in the fair value measurements 
for the Company’s Level 3 assets and liabilities recorded at fair 
value on the Consolidated Balance Sheet. This section includes a 
description of the significant inputs used by the Company and a 
description of any interrelationships between these inputs. The 
discussion below excludes nonrecurring fair value measurements 
of collateral value used for impairment measures for loans and 
OREO. These valuations utilize third party appraisal or broker 
price opinions, and are classified as Level 3 due to the significant 
judgment involved. 

Mortgage Servicing Rights The significant unobservable inputs 
used in the fair value measurement of the Company’s MSRs are 
expected prepayments and the option adjusted spread that is 
added to the risk-free rate to discount projected cash flows. 
Significant increases in either of these inputs in isolation would 
have resulted in a significantly lower fair value measurement. 
Significant decreases in either of these inputs in isolation would 
have resulted in a significantly higher fair value measurement. 
There is no direct interrelationship between prepayments and 
option adjusted spread. Prepayment rates generally move in the 
opposite direction of market interest rates. Option adjusted 
spread is generally impacted by changes in market return 
requirements. 

The following table shows the significant valuation assumption ranges for MSRs at December 31, 2020: 

Expected prepayment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Option adjusted spread  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

9% 
6 

21% 
11 

14% 
7 

(a)  Determined based on the relative fair value of the related mortgage loans serviced. 

Minimum 

Maximum 

Weighted 
Average(a) 

127 

Derivatives The Company has two distinct Level 3 derivative 
portfolios: (i) the Company’s commitments to purchase and 
originate mortgage loans that meet the requirements of a 
derivative and (ii) the Company’s asset/liability and customer-
related derivatives that are Level 3 due to unobservable inputs 
related to measurement of risk of nonperformance by the 
counterparty. In addition, the Company’s Visa swaps are 
classified within Level 3. 

The significant unobservable inputs used in the fair value 
measurement of the Company’s derivative commitments to 

purchase and originate mortgage loans are the percentage of 
commitments that actually become a closed loan and the MSR 
value that is inherent in the underlying loan value. A significant 
increase in the rate of loans that close would have resulted in a 
larger derivative asset or liability. A significant increase in the 
inherent MSR value would have resulted in an increase in the 
derivative asset or a reduction in the derivative liability. Expected 
loan close rates and the inherent MSR values are directly 
impacted by changes in market rates and will generally move in 
the same direction as interest rates. 

The following table shows the significant valuation assumption ranges for the Company’s derivative commitments to purchase and 
originate mortgage loans at December 31, 2020: 

Minimum 

Maximum 

Weighted 
Average(a) 

Expected loan close rate  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Inherent MSR value (basis points per loan)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

22% 
39 

100% 
177 

76% 
117 

(a)  Determined based on the relative fair value of the related mortgage loans. 

The significant unobservable input used in the fair value 
measurement of certain of the Company’s asset/liability and 
customer-related derivatives is the credit valuation adjustment 
related to the risk of counterparty nonperformance. A significant 
increase in the credit valuation adjustment would have resulted in 
a lower fair value measurement. A significant decrease in the 
credit valuation adjustment would have resulted in a higher fair 
value measurement. The credit valuation adjustment is impacted 
by changes in market rates, volatility, market implied credit 
spreads, and loss recovery rates, as well as the Company’s 
assessment of the counterparty’s credit position. At 
December 31, 2020, the minimum, maximum and weighted 
average credit valuation adjustment as a percentage of the net 

fair value of the counterparty’s derivative contracts prior to 
adjustment was 0 percent, 100 percent and 2 percent, 
respectively. 

The significant unobservable inputs used in the fair value 
measurement of the Visa swaps are management’s estimate of 
the probability of certain litigation scenarios occurring, and the 
timing of the resolution of the related litigation loss estimates in 
excess, or shortfall, of the Company’s proportional share of 
escrow funds. An increase in the loss estimate or a delay in the 
resolution of the related litigation would have resulted in an 
increase in the derivative liability. A decrease in the loss estimate 
or an acceleration of the resolution of the related litigation would 
have resulted in a decrease in the derivative liability. 

128 

The following table summarizes the balances of assets and liabilities measured at fair value on a recurring basis: 
(Dollars in Millions) 

Level 1 

Level 3 

Level 2 

Netting 

Total 

$  3,140 

$ 

– 

$ 

– 

$  22,391 

December 31, 2020 
Available-for-sale securities 

U.S. Treasury and agencies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $19,251 
Mortgage-backed securities 

Residential agency  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial agency  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Asset-backed securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Obligations of state and political subdivisions  . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total available-for-sale  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Mortgage loans held for sale  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Mortgage servicing rights  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Derivative assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

– 
– 
– 
– 
– 
19,251 
– 
– 
4 
302 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $19,557 

Derivative liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 
Short-term borrowings and other liabilities(a) . . . . . . . . . . . . . . . . . . . . . . . . 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 

– 
85 

85 

December 31, 2019 
Available-for-sale securities 

99,968 
5,406 
198 
8,860 
9 
117,581 
8,524 
– 
3,235 
1,601 

$130,941 

$  3,166 
1,672 

$  4,838 

– 
– 
7 
1 
– 
8 
– 
2,210 
2,762 
– 

$4,980 

$  436 
– 

$  436 

U.S. Treasury and agencies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $18,986 
Mortgage-backed securities 

$ 

853 

$ 

Residential agency  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial agency  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Asset-backed securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Obligations of state and political subdivisions  . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

– 
– 
– 
– 
– 

Total available-for-sale  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Mortgage loans held for sale  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Mortgage servicing rights  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Derivative assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

18,986 
– 
– 
9 
312 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $19,307 

Derivative liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 
Short-term borrowings and other liabilities(a) . . . . . . . . . . . . . . . . . . . . . . . . 

Total  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 

– 
50 

50 

94,111 
1,453 
375 
6,813 
13 

103,618 
5,533 
– 
1,707 
1,563 

$112,421 

$  1,612 
1,578 

$  3,190 

– 

– 
– 
8 
1 
– 

9 
– 
2,546 
1,181 
– 

$3,736 

$  371 
– 

$  371 

– 
– 
– 
– 
– 
– 
– 
– 
(1,874) 
– 

$(1,874) 

$(2,312) 
– 

$(2,312) 

$ 

– 

– 
– 
– 
– 
– 

– 
– 
– 
(982) 
– 

$ 

(982) 

$(1,067) 
– 

$(1,067) 

99,968 
5,406 
205 
8,861 
9 
136,840 
8,524 
2,210 
4,127 
1,903 

$153,604 

$  1,290 
1,757 

$  3,047 

$  19,839 

94,111 
1,453 
383 
6,814 
13 

122,613 
5,533 
2,546 
1,915 
1,875 

$134,482 

$ 

916 
1,628 

$  2,544 

Note: Excluded from the table above are equity investments without readily determinable fair values. The Company has elected to carry these investments at historical cost, adjusted for impairment 
and any changes resulting from observable price changes for identical or similar investments of the issuer. The aggregate carrying amount of these equity investments was $85 million and 
$91 million at December 31, 2020 and 2019, respectively. The Company has not recorded impairments or adjustments for observable price changes on these equity investments during 2020 and 
2019, or on a cumulative basis. 
(a)  Primarily represents the Company’s obligation on securities sold short required to be accounted for at fair value per applicable accounting guidance. 

129 

The following table presents the changes in fair value for all assets and liabilities measured at fair value on a recurring basis using 
significant unobservable inputs (Level 3) for the years ended December 31: 

Net Gains 
(Losses) 
Included in 

Beginning 
Principal 
of Period 
Balance  Net Income  Purchases  Sales  Payments 

Issuances  Settlements 

Net Change 
in Unrealized 
Gains (Losses) 
Relating to 
Assets and 
Liabilities 
Held at 
Level 3  Balance  End of Period 

End of 
Period 

Transfers into 

(Dollars in Millions) 

2020 
Available-for-sale securities 

Asset-backed securities  . . . . . . . . . . . . . . 
Obligations of state and political 

subdivisions  . . . . . . . . . . . . . . . . . . . . . . 

Total available-for-sale . . . . . . . . . . . . 
Mortgage servicing rights  . . . . . . . . . . . . . . . 
Net derivative assets and liabilities  . . . . . . . . 

2019 
Available-for-sale securities 

$ 

8 

$ 

$  –  $  – 

$(1)  $ 

– 

– 

– 

(1,403)(a) 
2,922(b) 

1 

9 
2,546 
810 

– 

– 
34 
247 

– 

– 
3 
(3) 

– 

(1) 
– 
– 

1,030(c) 

Asset-backed securities  . . . . . . . . . . . . . . 
Obligations of state and political 

$ 

subdivisions  . . . . . . . . . . . . . . . . . . . . . . 

$ 

– 

– 

– 

– 

Total available-for-sale . . . . . . . . . . . . 
Mortgage servicing rights  . . . . . . . . . . . . . . . 
Net derivative assets and liabilities  . . . . . . . . 

– 
2,791 
80 

– 
(829)(a) 
769(e) 

$  –  $  – 

$ –  $ 

– 

– 
20 
142 

– 

– 
5 
(9) 

– 

– 
– 
– 

– 

– 

– 

– 

– 

– 

$ 

– 

– 

– 
– 
(1,650) 

$ 

– 

– 

– 
559(c) 
– 

– 
– 
(172) 

$–  $ 

– 

7 

1 

– 
8 
–  2,210 
–  2,326 

$8  $ 

1 

8 

1 

9 
9 
–  2,546 
810 
– 

$ 

– 

– 

– 

(1,403)(a) 
1,649(d) 

$ 

– 

– 

– 
(829)(a) 
782(f) 

2018 
Mortgage servicing rights  . . . . . . . . . . . . . . . 
Net derivative assets and liabilities  . . . . . . . . 

$2,645  $ 
107 

(232)(a)  $  8  $(27) 
(41) 

21(g) 

13 

$ –  $  397(c)  $ 

– 

– 

– 
(20) 

$–  $2,791 
80 

– 

$ 

(232)(a) 
34(h) 

(a)  Included in mortgage banking revenue. 
(b)  Approximately $1.9 billion, $1.1 billion and $(70) million included in mortgage banking revenue, commercial products revenue and other noninterest income, respectively. 
(c)  Represents MSRs capitalized during the period. 
(d)  Approximately $247 million, $1.5 billion and $(70) million included in mortgage banking revenue, commercial products revenue and other noninterest income, respectively. 
(e)  Approximately $482 million, $428 million and $(141) million included in mortgage banking revenue, commercial products revenue and other noninterest income, respectively. 
(f)  Approximately $35 million, $888 million and $(141) million included in mortgage banking revenue, commercial products revenue and other noninterest income, respectively. 
(g)  Approximately $160 million, $(141) million and $2 million included in mortgage banking revenue, commercial products revenue and other noninterest income, respectively. 
(h)  Approximately $20 million, $12 million and $2 million included in mortgage banking revenue, commercial products revenue and other noninterest income, respectively. 

130 

The Company is also required periodically to measure certain other financial assets at fair value on a nonrecurring basis. These 

measurements of fair value usually result from the application of lower-of-cost-or-fair value accounting or write-downs of individual assets. 

The following table summarizes the balances as of the measurement date of assets measured at fair value on a nonrecurring basis, and 
still held as of December 31: 

(Dollars in Millions) 

Level 1 

Level 2 

Level 3 

Loans(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other assets(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$– 
– 

$– 
– 

$385 
30 

Total 

$385 
30 

Level 1 

Level 2 

Level 3 

$– 
– 

$– 
– 

$136 
46 

Total 

$136 
46 

(a)  Represents the carrying value of loans for which adjustments were based on the fair value of the collateral, excluding loans fully charged-off. 
(b)  Primarily represents the fair value of foreclosed properties that were measured at fair value based on an appraisal or broker price opinion of the collateral subsequent to their initial acquisition. 

2020 

2019 

The following table summarizes losses recognized related to nonrecurring fair value measurements of individual assets or portfolios for the 
years ended December 31: 
(Dollars in Millions) 

2020 

2019 

2018 

Loans(a) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $426 
21 
Other assets(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$122 
17 

$83 
26 

(a)  Represents write-downs of loans which were based on the fair value of the collateral, excluding loans fully charged-off. 
(b)  Primarily represents related losses of foreclosed properties that were measured at fair value subsequent to their initial acquisition. 

Fair Value Option 
The following table summarizes the differences between the aggregate fair value carrying amount of MLHFS for which the fair value option 
has been elected and the aggregate unpaid principal amount that the Company is contractually obligated to receive at maturity as of 
December 31: 

(Dollars in Millions) 

Total loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Nonaccrual loans . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Loans 90 days or more past due  . . . . . . . . . . . . . . . 

2020 

Aggregate 
Unpaid 
Principal 

$8,136 
1 
2 

Fair Value 
Carrying 
Amount 

$8,524 
1 
2 

Carrying 
Amount Over 
(Under) Unpaid 
Principal 

$388 
– 
– 

Fair Value 
Carrying 
Amount 

$5,533 
1
1

2019 

Aggregate 
Unpaid 
Principal 

$5,366 
1 
1 

Carrying 
Amount Over 
(Under) Unpaid 
Principal 

$167 
– 
– 

Fair Value of Financial Instruments 
The following section summarizes the estimated fair value for 
financial instruments accounted for at amortized cost as of 
December 31, 2020 and 2019. In accordance with disclosure 
guidance related to fair values of financial instruments, the 
Company did not include assets and liabilities that are not 
financial instruments, such as the value of goodwill, long-term 

relationships with deposit, credit card, merchant processing and 
trust customers, other purchased intangibles, premises and 
equipment, deferred taxes and other liabilities. Additionally, in 
accordance with the disclosure guidance, receivables and 
payables due in one year or less, insurance contracts, equity 
investments not accounted for at fair value, and deposits with no 
defined or contractual maturities are excluded. 

131 

The estimated fair values of the Company’s financial instruments as of December 31, are shown in the table below: 
2019 

2020 

(Dollars in Millions) 

Financial Assets 
Cash and due from banks  . . . . . 
Federal funds sold and 

securities purchased under 
resale agreements  . . . . . . . . . 
Loans held for sale(a)  . . . . . . . . . . 
Loans  . . . . . . . . . . . . . . . . . . . . . 
Other(b)  . . . . . . . . . . . . . . . . . . . . 

Financial Liabilities 
Time deposits  . . . . . . . . . . . . . . . 
. . . . . . 
Short-term borrowings(c) 
Long-term debt  . . . . . . . . . . . . . 
Other(d)  . . . . . . . . . . . . . . . . . . . . 

Carrying 
Amount 

Fair Value 

Level 1 

Level 2 

Level 3 

Total 

Carrying 
Amount 

Fair Value 

Level 1 

Level 2 

Level 3 

Total 

$  62,580  $62,580  $ 

–  $ 

–  $  62,580 

$  22,405  $22,405  $ 

–  $ 

–  $  22,405 

377 
237 
290,393 
1,772 

30,694 
10,009 
41,297 
4,052 

– 
– 
– 
– 

– 
237 

377 
377 
– 
237 
–  300,419  300,419 
1,772 

1,041 

731 

–  30,864 
9,956 
– 
–  42,485 
1,234 
– 

– 
– 
– 
2,818 

30,864 
9,956 
42,485 
4,052 

1,036 
45 
292,082 
1,923 

42,894 
22,095 
40,167 
3,678 

– 
– 
– 
– 

1,036 
– 
1,036 
– 
43 
43 
–  297,241  297,241 
1,923 

994 

929 

–  42,831 
–  21,961 
–  41,077 
1,342 
– 

– 
– 
– 
2,336 

42,831 
21,961 
41,077 
3,678 

(a)  Excludes mortgages held for sale for which the fair value option under applicable accounting guidance was elected. 
(b)  Includes investments in Federal Reserve Bank and Federal Home Loan Bank stock and tax-advantaged investments. 
(c)  Excludes the Company’s obligation on securities sold short required to be accounted for at fair value per applicable accounting guidance. 
(d)  Includes operating lease liabilities and liabilities related to tax-advantaged investments. 

The fair value of unfunded commitments, deferred non-yield 
related loan fees, standby letters of credit and other guarantees is 
approximately equal to their carrying value. The carrying value of 
unfunded commitments, deferred non-yield related loan fees and 

standby letters of credit was $774 million and $528 million at 
December 31, 2020 and 2019, respectively. The carrying value of 
other guarantees was $362 million and $200 million at 
December 31, 2020 and 2019, respectively. 

NOTE 22  Guarantees and Contingent Liabilities 
Visa Restructuring and Card Association Litigation The 
Company’s payment services business issues credit and debit 
cards and acquires credit and debit card transactions through the 
Visa U.S.A. Inc. card association or its affiliates (collectively 
“Visa”). In 2007, Visa completed a restructuring and issued 
shares of Visa Inc. common stock to its financial institution 
members in contemplation of its initial public offering (“IPO”) 
completed in the first quarter of 2008 (the “Visa Reorganization”). 
As a part of the Visa Reorganization, the Company received its 
proportionate number of shares of Visa Inc. common stock, 
which were subsequently converted to Class B shares of Visa 
Inc. (“Class B shares”). 

Visa U.S.A. Inc. (“Visa U.S.A.”) and MasterCard International 

(collectively, the “Card Brands”) are defendants in antitrust 
lawsuits challenging the practices of the Card Brands (the “Visa 
Litigation”). Visa U.S.A. member banks have a contingent 
obligation to indemnify Visa Inc. under the Visa U.S.A. bylaws 
(which were modified at the time of the restructuring in 
October 2007) for potential losses arising from the Visa Litigation. 
The indemnification by the Visa U.S.A. member banks has no 
specific maximum amount. Using proceeds from its IPO and 
through reductions to the conversion ratio applicable to the 
Class B shares held by Visa U.S.A. member banks, Visa Inc. has 
funded an escrow account for the benefit of member financial 
institutions to fund their indemnification obligations associated 
with the Visa Litigation. The receivable related to the escrow 

account is classified in other liabilities as a direct offset to the 
related Visa Litigation contingent liability. 

In October 2012, Visa signed a settlement agreement to 
resolve class action claims associated with the multi-district 
interchange litigation pending in the United States District Court 
for the Eastern District of New York (the “Multi-District Litigation”). 
The U.S. Court of Appeals for the Second Circuit reversed the 
approval of that settlement and remanded the matter to the 
district court. Thereafter, the case was split into two putative 
class actions, one seeking damages (the “Damages Action”) and 
a separate class action seeking injunctive relief only (the 
“Injunctive Action”). In September 2018, Visa signed a new 
settlement agreement, superseding the original settlement 
agreement, to resolve the Damages Action. The Damages Action 
settlement was approved by the United States District Court for 
the Eastern District of New York, but is now on appeal. The 
Injunctive Action, which generally seeks changes to Visa rules, is 
still pending. 

Commitments to Extend Credit Commitments to extend credit 
are legally binding and generally have fixed expiration dates or 
other termination clauses. The contractual amount represents the 
Company’s exposure to credit loss, in the event of default by the 
borrower. The Company manages this credit risk by using the 
same credit policies it applies to loans. Collateral is obtained to 
secure commitments based on management’s credit assessment 

132 

of the borrower. The collateral may include marketable securities, 
receivables, inventory, equipment and real estate. Since the 
Company expects many of the commitments to expire without 
being drawn, total commitment amounts do not necessarily 
represent the Company’s future liquidity requirements. In 
addition, the commitments include consumer credit lines that are 
cancelable upon notification to the consumer. 

The contract or notional amounts of unfunded commitments to 
extend credit at December 31, 2020, excluding those 
commitments considered derivatives, were as follows: 

Term 

Less Than 
One Year 

Greater 
Than One 
Year 

Total 

(Dollars in Millions) 

Commercial and 

commercial real 
estate loans  . . . . . . .  $  43,642 

$110,382 

$154,024 

Corporate and 

purchasing card 
loans(a) . . . . . . . . . . . . 

Residential 

29,541 

mortgages  . . . . . . . . 

319 

Retail credit card 

loans(a) . . . . . . . . . . . . 
Other retail loans  . . . . . 
Other  . . . . . . . . . . . . . . 

117,827 
12,980 
6,486 

(a)  Primarily cancelable at the Company’s discretion. 

– 

1 

– 
22,998 
10 

29,541 

320 

117,827 
35,978 
6,496 

Other Guarantees and Contingent 
Liabilities 
The following table is a summary of other guarantees and 
contingent liabilities of the Company at December 31, 2020: 

(Dollars in Millions) 

Collateral 
Held 

Standby letters of credit  . . . . . 
Third party borrowing 

$ 

arrangements  . . . . . . . . . . . 

– 

– 

Securities lending 

indemnifications  . . . . . . . . . 
Asset sales  . . . . . . . . . . . . . . . 
Merchant processing  . . . . . . . 
Tender option bond program 
guarantee  . . . . . . . . . . . . . . 
Other . . . . . . . . . . . . . . . . . . . . 

6,461 
– 
579 

2,374 
– 

Carrying 
Amount 

$  70 

– 

– 
80 
211 

– 
71 

Maximum 
Potential 
Future 
Payments 

$  9,789 

2 

6,298 
6,165 
89,352 

2,036 
1,292 

Letters of Credit Standby letters of credit are commitments the 
Company issues to guarantee the performance of a customer to 
a third party. The guarantees frequently support public and 
private borrowing arrangements, including commercial paper 
issuances, bond financings and other similar transactions. The 
Company also issues and confirms commercial letters of credit 
on behalf of customers to ensure payment or collection in 
connection with trade transactions. In the event of a customer’s 
or counterparty’s nonperformance, the Company’s credit loss 

exposure is similar to that in any extension of credit, up to the 
letter’s contractual amount. Management assesses the 
borrower’s credit to determine the necessary collateral, which 
may include marketable securities, receivables, inventory, 
equipment and real estate. Since the conditions requiring the 
Company to fund letters of credit may not occur, the Company 
expects its liquidity requirements to be less than the total 
outstanding commitments. The maximum potential future 
payments guaranteed by the Company under standby letter of 
credit arrangements at December 31, 2020, were approximately 
$9.8 billion with a weighted-average term of approximately 19 
months. The estimated fair value of standby letters of credit was 
approximately $70 million at December 31, 2020. 

The contract or notional amount of letters of credit at 
December 31, 2020, were as follows: 

(Dollars in Millions) 

Term 

Less Than 
One Year 

Standby  . . . . . . . . . . . . . . . . . 
Commercial  . . . . . . . . . . . . . . 

$4,526 
536 

Greater 
Than 
One Year 

$5,263 
30 

Total 

$9,789 
566 

Guarantees Guarantees are contingent commitments issued by 
the Company to customers or other third parties. The Company’s 
guarantees primarily include parent guarantees related to 
subsidiaries’ third party borrowing arrangements; third party 
performance guarantees inherent in the Company’s business 
operations, such as indemnified securities lending programs and 
merchant charge-back guarantees; and indemnification or 
buy-back provisions related to certain asset sales. For certain 
guarantees, the Company has recorded a liability related to the 
potential obligation, or has access to collateral to support the 
guarantee or through the exercise of other recourse provisions 
can offset some or all of the maximum potential future payments 
made under these guarantees. 

Third Party Borrowing Arrangements The Company provides 
guarantees to third parties as a part of certain subsidiaries’ 
borrowing arrangements. The maximum potential future 
payments guaranteed by the Company under these 
arrangements were approximately $2 million at December 31, 
2020. 

Commitments from Securities Lending The Company 
participates in securities lending activities by acting as the 
customer’s agent involving the loan of securities. The Company 
indemnifies customers for the difference between the fair value of 
the securities lent and the fair value of the collateral received. 
Cash collateralizes these transactions. The maximum potential 
future payments guaranteed by the Company under these 
arrangements were approximately $6.3 billion at December 31, 
2020, and represent the fair value of the securities lent to third 
parties. At December 31, 2020, the Company held $6.5 billion of 
cash as collateral for these arrangements. 

Asset Sales The Company has provided guarantees to certain 
third parties in connection with the sale or syndication of certain 

133 

assets, primarily loan portfolios and tax-advantaged investments. 
These guarantees are generally in the form of asset buy-back or 
make-whole provisions that are triggered upon a credit event or a 
change in the tax-qualifying status of the related projects, as 
applicable, and remain in effect until the loans are collected or 
final tax credits are realized, respectively. The maximum potential 
future payments guaranteed by the Company under these 
arrangements were approximately $6.2 billion at December 31, 
2020, and represented the proceeds received from the buyer or 
the guaranteed portion in these transactions where the buy-back 
or make-whole provisions have not yet expired. At December 31, 
2020, the Company had reserved $80 million for potential losses 
related to the sale or syndication of tax-advantaged investments. 
The maximum potential future payments do not include loan 
sales where the Company provides standard representation and 
warranties to the buyer against losses related to loan underwriting 
documentation defects that may have existed at the time of sale 
that generally are identified after the occurrence of a triggering 
event such as delinquency. For these types of loan sales, the 
maximum potential future payments is generally the unpaid 
principal balance of loans sold measured at the end of the current 
reporting period. Actual losses will be significantly less than the 
maximum exposure, as only a fraction of loans sold will have a 
representation and warranty breach, and any losses on 
repurchase would generally be mitigated by any collateral held 
against the loans. 

The Company regularly sells loans to GSEs as part of its 
mortgage banking activities. The Company provides customary 
representations and warranties to GSEs in conjunction with these 
sales. These representations and warranties generally require the 
Company to repurchase assets if it is subsequently determined 
that a loan did not meet specified criteria, such as a 
documentation deficiency or rescission of mortgage insurance. If 
the Company is unable to cure or refute a repurchase request, 
the Company is generally obligated to repurchase the loan or 
otherwise reimburse the GSE for losses. At December 31, 2020, 
the Company had reserved $19 million for potential losses from 
representation and warranty obligations, compared with 
$9 million at December 31, 2019. The Company’s reserve 
reflects management’s best estimate of losses for representation 
and warranty obligations. The Company’s repurchase reserve is 
modeled at the loan level, taking into consideration the individual 
credit quality and borrower activity that has transpired since 
origination. The model applies credit quality and economic risk 
factors to derive a probability of default and potential repurchase 
that are based on the Company’s historical loss experience, and 
estimates loss severity based on expected collateral value. The 
Company also considers qualitative factors that may result in 
anticipated losses differing from historical loss trends. 

As of December 31, 2020 and 2019, the Company had 

$13 million and $10 million, respectively, of unresolved 
representation and warranty claims from GSEs. The Company 
does not have a significant amount of unresolved claims from 
investors other than GSEs. 

Merchant Processing The Company, through its subsidiaries, 
provides merchant processing services. Under the rules of credit 
card associations, a merchant processor retains a contingent 
liability for credit card transactions processed. This contingent 
liability arises in the event of a billing dispute between the 
merchant and a cardholder that is ultimately resolved in the 
cardholder’s favor. In this situation, the transaction is “charged-
back” to the merchant and the disputed amount is credited or 
otherwise refunded to the cardholder. If the Company is unable 
to collect this amount from the merchant, it bears the loss for the 
amount of the refund paid to the cardholder. 

A cardholder, through its issuing bank, generally has until the 

later of up to four months after the date the transaction is 
processed or the receipt of the product or service to present a 
charge-back to the Company as the merchant processor. The 
absolute maximum potential liability is estimated to be the total 
volume of credit card transactions that meet the associations’ 
requirements to be valid charge-back transactions at any given 
time. Management estimates that the maximum potential 
exposure for charge-backs would approximate the total amount 
of merchant transactions processed through the credit card 
associations for the last four months. For the last four months of 
2020 this amount totaled approximately $89.4 billion. In most 
cases, this contingent liability is unlikely to arise, as most 
products and services are delivered when purchased and 
amounts are refunded when items are returned to merchants. 
However, where the product or service has been purchased but 
is not provided until a future date (“future delivery”), the potential 
for this contingent liability increases. To mitigate this risk, the 
Company may require the merchant to make an escrow deposit, 
place maximum volume limitations on future delivery transactions 
processed by the merchant at any point in time, or require 
various credit enhancements (including letters of credit and bank 
guarantees). Also, merchant processing contracts may include 
event triggers to provide the Company more financial and 
operational control in the event of financial deterioration of the 
merchant. 

The Company currently processes card transactions in the 

United States, Canada and Europe through wholly-owned 
subsidiaries. In the event a merchant was unable to fulfill product 
or services subject to future delivery, such as airline tickets, the 
Company could become financially liable for refunding the 
purchase price of such products or services purchased through 
the credit card associations under the charge-back provisions. 
Charge-back risk related to these merchants is evaluated in a 
manner similar to credit risk assessments and, as such, merchant 
processing contracts contain various provisions to protect the 
Company in the event of default. At December 31, 2020, the 
value of airline tickets purchased to be delivered at a future date 
through card transactions processed by the Company was 
$6.0 billion. The Company held collateral of $442 million in 
escrow deposits, letters of credit and indemnities from financial 
institutions, and liens on various assets. In addition to specific 
collateral or other credit enhancements, the Company maintains 
a liability for its implied guarantees associated with future delivery. 

134 

At December 31, 2020, the liability was $185 million primarily 
related to these airline processing arrangements. 

In the normal course of business, the Company has 

unresolved charge-backs. The Company assesses the likelihood 
of its potential liability based on the extent and nature of 
unresolved charge-backs and its historical loss experience. At 
December 31, 2020, the Company held $137 million of merchant 
escrow deposits as collateral and had a recorded liability for 
potential losses of $26 million. 

Tender Option Bond Program Guarantee As discussed in 
Note 7, the Company sponsors a municipal bond securities 
tender option bond program and consolidates the program’s 
entities on its Consolidated Balance Sheet. The Company 
provides financial performance guarantees related to the 
program’s entities. At December 31, 2020, the Company 
guaranteed $2.0 billion of borrowings of the program’s entities, 
included on the Consolidated Balance Sheet in short-term 
borrowings. The Company also included on its Consolidated 
Balance Sheet the related $2.4 billion of available-for-sale 
investment securities serving as collateral for this arrangement. 

Other Guarantees and Commitments As of December 31, 
2020, the Company sponsored, and owned 100 percent of the 
common equity of, USB Capital IX, a wholly-owned 
unconsolidated trust, formed for the purpose of issuing 
redeemable Income Trust Securities (“ITS”) to third-party 
investors, originally investing the proceeds in junior subordinated 
debt securities (“Debentures”) issued by the Company and 
entering into stock purchase contracts to purchase the 
Company’s preferred stock in the future. As of December 31, 
2020, all of the Debentures issued by the Company have either 
matured or been retired. Total assets of USB Capital IX were 
$682 million at December 31, 2020, consisting primarily of the 
Company’s Series A Preferred Stock. The Company’s obligations 
under the transaction documents, taken together, have the effect 
of providing a full and unconditional guarantee by the Company, 
on a junior subordinated basis, of the payment obligations of the 
trust to third-party investors totaling $681 million at 
December 31, 2020. 

The Company has also made other financial performance 
guarantees and commitments primarily related to the operations 
of its subsidiaries. At December 31, 2020, the maximum potential 
future payments guaranteed or committed by the Company 
under these arrangements were approximately $611 million. 

Litigation and Regulatory Matters 
The Company is subject to various litigation and regulatory 
matters that arise in the ordinary course of its business. The 
Company establishes reserves for such matters when potential 
losses become probable and can be reasonably estimated. The 

Company believes the ultimate resolution of existing legal and 
regulatory matters will not have a material adverse effect on the 
financial condition, results of operations or cash flows of the 
Company. However, in light of the uncertainties inherent in these 
matters, it is possible that the ultimate resolution of one or more 
of these matters may have a material adverse effect on the 
Company’s results from operations for a particular period, and 
future changes in circumstances or additional information could 
result in additional accruals or resolution in excess of established 
accruals, which could adversely affect the Company’s results 
from operations, potentially materially. 

Residential Mortgage-Backed Securities Litigation Starting in 
2011, the Company and other large financial institutions have 
been sued in their capacity as trustee for residential mortgage– 
backed securities trusts. In the lawsuits brought against the 
Company, the investors allege that the Company’s banking 
subsidiary, U.S. Bank National Association (“U.S. Bank”), as 
trustee caused them to incur substantial losses by failing to 
enforce loan repurchase obligations and failing to abide by 
appropriate standards of care after events of default allegedly 
occurred. The plaintiffs in these matters seek monetary damages 
in unspecified amounts and most also seek equitable relief. 

Regulatory Matters The Company is continually subject to 
examinations, inquiries and investigations in areas of heightened 
regulatory scrutiny, such as compliance, risk management, third-
party risk management and consumer protection. The Company 
is cooperating fully with all pending examinations, inquiries and 
investigations, any of which could lead to administrative or legal 
proceedings or settlements. Remedies in these proceedings or 
settlements may include fines, penalties, restitution or alterations 
in the Company’s business practices (which may increase the 
Company’s operating expenses and decrease its revenue). 

Outlook Due to their complex nature, it can be years before 
litigation and regulatory matters are resolved. The Company may 
be unable to develop an estimate or range of loss where matters 
are in early stages, there are significant factual or legal issues to 
be resolved, damages are unspecified or uncertain, or there is 
uncertainty as to a litigation class being certified or the outcome 
of pending motions, appeals or proceedings. For those litigation 
and regulatory matters where the Company has information to 
develop an estimate or range of loss, the Company believes the 
upper end of the range of reasonably possible losses in 
aggregate, in excess of any reserves established for matters 
where a loss is considered probable, will not be material to its 
financial condition, results of operations or cash flows. The 
Company’s estimates are subject to significant judgment and 
uncertainties, and the matters underlying the estimates will 
change from time to time. Actual results may vary significantly 
from the current estimates. 

135 

NOTE 23  Business Segments 
Within the Company, financial performance is measured by major 
lines of business based on the products and services provided to 
customers through its distribution channels. These operating 
segments are components of the Company about which financial 
information is prepared and is evaluated regularly by 
management in deciding how to allocate resources and assess 
performance. The Company has five reportable operating 
segments: 

Corporate and Commercial Banking Corporate and 
Commercial Banking offers lending, equipment finance and small-
ticket leasing, depository services, treasury management, capital 
markets services, international trade services and other financial 
services to middle market, large corporate, commercial real 
estate, financial institution, non-profit and public sector clients. 

Consumer and Business Banking Consumer and Business 
Banking delivers products and services through banking offices, 
telephone servicing and sales, on-line services, direct mail, ATM 
processing and mobile devices. It encompasses community 
banking, metropolitan banking and indirect lending, as well as 
mortgage banking. 

Wealth Management and Investment Services Wealth 
Management and Investment Services provides private banking, 
financial advisory services, investment management, retail 
brokerage services, insurance, trust, custody and fund servicing 
through four businesses: Wealth Management, Global Corporate 
Trust & Custody, U.S. Bancorp Asset Management and Fund 
Services. 

Payment Services Payment Services includes consumer and 
business credit cards, stored-value cards, debit cards, corporate, 
government and purchasing card services, consumer lines of 
credit and merchant processing. 

Treasury and Corporate Support Treasury and Corporate 
Support includes the Company’s investment portfolios, funding, 
capital management, interest rate risk management, income 
taxes not allocated to business segments, including most 
investments in tax-advantaged projects, and the residual 
aggregate of those expenses associated with corporate activities 
that are managed on a consolidated basis. 

Basis of Presentation Business segment results are derived 
from the Company’s business unit profitability reporting systems 
by specifically attributing managed balance sheet assets, 
deposits and other liabilities and their related income or expense. 
The allowance for credit losses and related provision expense are 
allocated to the business segments according to the volume and 

credit quality of the loan balances managed, but with the impact 
of changes in economic forecasts recorded in Treasury and 
Corporate Support. Goodwill and other intangible assets are 
assigned to the business segments based on the mix of business 
of an entity acquired by the Company. Within the Company, 
capital levels are evaluated and managed centrally; however, 
capital is allocated to the business segments to support 
evaluation of business performance. Business segments are 
allocated capital on a risk-adjusted basis considering economic 
and regulatory capital requirements. Generally, the determination 
of the amount of capital allocated to each business segment 
includes credit allocations following a Basel III regulatory 
framework. Interest income and expense is determined based on 
the assets and liabilities managed by the business segment. 
Because funding and asset liability management is a central 
function, funds transfer-pricing methodologies are utilized to 
allocate a cost of funds used or credit for funds provided to all 
business segment assets and liabilities, respectively, using a 
matched funding concept. Also, each business unit is allocated 
the taxable-equivalent benefit of tax-exempt products. The 
residual effect on net interest income of asset/liability 
management activities is included in Treasury and Corporate 
Support. Noninterest income and expenses directly managed by 
each business segment, including fees, service charges, salaries 
and benefits, and other direct revenues and costs are accounted 
for within each segment’s financial results in a manner similar to 
the consolidated financial statements. Occupancy costs are 
allocated based on utilization of facilities by the business 
segments. Generally, operating losses are charged to the 
business segment when the loss event is realized in a manner 
similar to a loan charge-off. Noninterest expenses incurred by 
centrally managed operations or business segments that directly 
support another business segment’s operations are charged to 
the applicable business segment based on its utilization of those 
services, primarily measured by the volume of customer activities, 
number of employees or other relevant factors. These allocated 
expenses are reported as net shared services expense within 
noninterest expense. Certain activities that do not directly support 
the operations of the business segments or for which the 
business segments are not considered financially accountable in 
evaluating their performance are not charged to the business 
segments. The income or expenses associated with these 
corporate activities is reported within the Treasury and Corporate 
Support business segment. Income taxes are assessed to each 
business segment at a standard tax rate with the residual tax 
expense or benefit to arrive at the consolidated effective tax rate 
included in Treasury and Corporate Support. 

136 

Designations, assignments and allocations change from time 

to time as management systems are enhanced, methods of 
evaluating performance or product lines change or business 
segments are realigned to better respond to the Company’s 

diverse customer base. During 2020, certain organization and 
methodology changes were made and, accordingly, 2019 results 
were restated and presented on a comparable basis. 

Business segment results for the years ended December 31 were as follows: 

Corporate and 
Commercial Banking 

Consumer and 
Business Banking 

Wealth Management and 
Investment Services 

2020 

2019 

(Dollars in Millions) 
Condensed Income Statement 
Net interest income (taxable-equivalent basis)  . . . . . . . . . . . . .  $  3,259  $  3,101 
Noninterest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
861 
Total net revenue  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,962 
Noninterest expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,624 
Other intangibles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
4 
1,628 
Total noninterest expense  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,334 
Income (loss) before provision and income taxes  . . . . . . . . . . . 
89 
Provision for credit losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,245 
Income (loss) before income taxes . . . . . . . . . . . . . . . . . . . . . . . 
562 
Income taxes and taxable-equivalent adjustment  . . . . . . . . . . . 
1,683 
Net income (loss)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
– 
Net (income) loss attributable to noncontrolling interests  . . . . . 
$  1,561  $  1,683 
Net income (loss) attributable to U.S. Bancorp  . . . . . . . . . . . . . 

1,078 
4,337 
1,680 
–
1,680 
2,657 
575 
2,082 
521 
1,561 
–

Average Balance Sheet 
Loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other earning assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Goodwill  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other intangible assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noninterest-bearing deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Interest-bearing deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total U.S. Bancorp shareholders’ equity  . . . . . . . . . . . . . . . . . . 

$108,320  $  99,037 
3,751 
1,647 
8 
108,983 
29,400 
72,822 
102,222 
15,508 

4,163 
1,647 
6 
120,829 
40,109 
83,684 
123,793 
16,385 

2020 

2019 

2020 

2019 

$  6,263  $  6,351 
2,385 
8,736 
5,257 
20 
5,277 
3,459 
311 
3,148 
789 
2,359 
– 
$  2,783  $  2,359 

3,360 
9,623 
5,573 
16 
5,589 
4,034 
322 
3,712 
929 
2,783 
–

$152,634  $144,616 
3,989 
3,496 
2,619 
158,932 
27,831 
129,235 
157,066 
15,151 

7,186 
3,500 
2,106 
170,531 
35,543 
147,336 
182,879 
15,058 

$ 

$ 

996  $  1,172 
1,803 
2,975 
1,775 
13 
1,788 
1,187 
(3) 
1,190 
299 
891 
– 
891 

1,877 
2,873 
1,871 
12 
1,883 
990 
38 
952 
238 
714 
–
714  $ 

$  11,327  $  10,085 
282 
1,617 
49 
13,336 
13,231 
62,142 
75,373 
2,441 

287 
1,617 
39 
14,448 
16,275 
66,172 
82,447 
2,482 

Payment 
Services 

Treasury and 
Corporate Support 

Consolidated 
Company 

2020 

2019 

(Dollars in Millions) 
Condensed Income Statement 
Net interest income (taxable-equivalent basis)  . . . . . . . . . . . . .  $  2,530  $  2,474 
Noninterest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total net revenue  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noninterest expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other intangibles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total noninterest expense  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Income (loss) before provision and income taxes  . . . . . . . . . . . 
Provision for credit losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Income (loss) before income taxes . . . . . . . . . . . . . . . . . . . . . . . 
Income taxes and taxable-equivalent adjustment  . . . . . . . . . . . 
Net income (loss)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net (income) loss attributable to noncontrolling interests  . . . . . 
Net income (loss) attributable to U.S. Bancorp  . . . . . . . . . . . . . 

3,711(a) 
6,185 
3,005 
131 
3,136 
3,049 
1,109 
1,940 
486 
1,454 
– 
$  1,269  $  1,454 

3,124(a) 
5,654 
3,133 
148 
3,281 
2,373 
681 
1,692 
423 
1,269 
–

Average Balance Sheet 
Loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other earning assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Goodwill  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other intangible assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Noninterest-bearing deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Interest-bearing deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Total U.S. Bancorp shareholders’ equity  . . . . . . . . . . . . . . . . . . 

$  31,539  $  33,566 
6 
2,818 
536 
39,424 
1,261 
114 
1,375 
6,069 

5 
3,060 
580 
36,496 
4,356 
122 
4,478 
6,095 

2020 

2019 

2020 

2019 

$ 

$ 

(124)  $ 
962 
838 
936 
– 
936 
(98) 
2,190 
(2,288) 
(946) 
(1,342) 
(26) 
(1,368)  $ 

57 
1,071 
1,128 
956 
– 
956 
172 
(2) 
174 
(385) 
559 
(32) 
527 

$  3,449  $  3,382 
131,823 
162,492 
– 
– 
– 
– 
154,978 
188,903 
2,140 
2,256 
2,762 
8,636 
10,776 
5,018 
13,454 
12,226 

$  12,924  $  13,155 

10,401(b) 
23,325 
13,193 
176 
13,369 
9,956 
3,806 
6,150 
1,165 
4,985 
(26) 

9,831(b) 
22,986 
12,617 
168 
12,785 
10,201 
1,504 
8,697 
1,751 
6,946 
(32) 
$  4,959  $  6,914 

$307,269  $290,686 
139,851 
174,133 
9,578 
9,824 
3,212 
2,731 
475,653 
531,207 
73,863 
98,539 
272,949 
300,076 
346,812 
398,615 
52,623 
52,246 

(a)  Presented net of related rewards and rebate costs and certain partner payments of $2.1 billion and $2.2 billion for 2020 and 2019, respectively. 
(b)  Includes revenue generated from certain contracts with customers of $6.9 billion and $7.3 billion for 2020 and 2019, respectively. 

137 

NOTE 24  U.S. Bancorp (Parent Company) 
Condensed Balance Sheet 
At December 31 (Dollars in Millions) 

2020 

2019 

Assets 
Due from banks, principally interest-bearing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $12,279 
1,469 
Available-for-sale investment securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
52,551 
Investments in bank subsidiaries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,286 
Investments in nonbank subsidiaries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
3,850 
Advances to bank subsidiaries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,118 
Advances to nonbank subsidiaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
869 
Other assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $75,422 

Liabilities and Shareholders’ Equity 
Short-term funds borrowed  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 
Long-term debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Shareholders’ equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

– 
20,924 
1,403 
53,095 

Total liabilities and shareholders’ equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $75,422 

$11,583 
1,631 
48,518 
3,128 
3,850 
1,465 
1,211 

$71,386 

8 
$ 
18,602 
923 
51,853 

$71,386 

Condensed Income Statement 
Year Ended December 31 (Dollars in Millions) 

2020 

2019 

2018 

Income 
Dividends from bank subsidiaries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $1,500 
Dividends from nonbank subsidiaries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
24 
172 
Interest from subsidiaries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
85 
Other income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

1,781 

Expense 
Interest expense  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other expense  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total expense  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Income before income taxes and equity in undistributed income of subsidiaries  . . . . . . . . . . . . . . . . . . . . . . . . 
Applicable income taxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Income of parent company  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Equity in undistributed income of subsidiaries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

433 
140 

573 

1,208 
(78) 

1,286 
3,673 

$7,100 
6 
317 
25 

7,448 

551 
140 

691 

6,757 
(92) 

6,849 
65 

$5,300 
6 
220 
33 

5,559 

471 
133 

604 

4,955 
(91) 

5,046 
2,050 

Net income attributable to U.S. Bancorp  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $4,959 

$6,914 

$7,096 

138 

Condensed Statement of Cash Flows 
Year Ended December 31 (Dollars in Millions) 

2020 

2019 

2018 

Operating Activities 
Net income attributable to U.S. Bancorp  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  4,959 
Adjustments to reconcile net income to net cash provided by operating activities 

Equity in undistributed income of subsidiaries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

(3,673) 
907 

Net cash provided by operating activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

2,193 

Investing Activities 
Proceeds from sales and maturities of investment securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Purchases of investment securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net (increase) decrease in short-term advances to subsidiaries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Long-term advances to subsidiaries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Principal collected on long-term advances to subsidiaries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other, net  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Net cash provided by (used in) investing activities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Financing Activities 
Net increase (decrease) in short-term borrowings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Proceeds from issuance of long-term debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Principal payments or redemption of long-term debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Proceeds from issuance of preferred stock  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Proceeds from issuance of common stock  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Repurchase of common stock  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Cash dividends paid on preferred stock  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Cash dividends paid on common stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Net cash used in financing activities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

258 
– 
347 
– 
– 
379 

984 

(8) 
2,750 
(1,200) 
486 
15 
(1,672) 
(300) 
(2,552) 

(2,481) 

Change in cash and due from banks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Cash and due from banks at beginning of year  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

696 
11,583 

$  6,914 

$ 7,096 

(65) 
231 

7,080 

291 
(1,013) 
578 
(2,600) 
2,550 
(341) 

(535) 

8 
3,743 
(1,500) 
– 
88 
(4,525) 
(302) 
(2,443) 

(4,931) 

1,614 
9,969 

(2,050) 
359 

5,405 

39 
(10) 
(488) 
(500) 
– 
304 

(655) 

(1) 
2,100 
(1,500) 
565 
86 
(2,822) 
(274) 
(2,092) 

(3,938) 

812 
9,157 

Cash and due from banks at end of year  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $12,279 

$11,583 

$ 9,969 

Transfer of funds (dividends, loans or advances) from bank 
subsidiaries to the Company is restricted. Federal law requires 
loans to the Company or its affiliates to be secured and generally 
limits loans to the Company or an individual affiliate to 10 percent 
of each bank’s unimpaired capital and surplus. In the aggregate, 
loans to the Company and all affiliates cannot exceed 20 percent 
of each bank’s unimpaired capital and surplus. 

Dividend payments to the Company by its subsidiary bank are 
subject to regulatory review and statutory limitations and, in some 
instances, regulatory approval. In general, dividends by the 
Company’s bank subsidiary to the parent company are limited by 
rules which compare dividends to net income for regulatorily-
defined periods. Furthermore, dividends are restricted by 
minimum capital constraints for all national banks. 

NOTE 25  Subsequent Events 
The Company has evaluated the impact of events that have 
occurred subsequent to December 31, 2020 through the date 
the consolidated financial statements were filed with the United 
States Securities and Exchange Commission. Based on this 

evaluation, the Company has determined none of these events 
were required to be recognized or disclosed in the consolidated 
financial statements and related notes. 

139 

U.S. Bancorp 
Consolidated Balance Sheet—Five Year Summary (Unaudited) 

At December 31 (Dollars in Millions) 

2020 

2019 

2018 

2017 

2016 

% Change 
2020 v 2019 

Assets 
Cash and due from banks  . . . . . . . . . . . . . . . . . . .  $  62,580 
Held-to-maturity securities  . . . . . . . . . . . . . . . . . . . 
– 
136,840 
Available-for-sale securities  . . . . . . . . . . . . . . . . . . 
8,761 
Loans held for sale  . . . . . . . . . . . . . . . . . . . . . . . . . 
297,707 
Loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
(7,314) 
Less allowance for loan losses . . . . . . . . . . . . . . 

Net loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

290,393 
55,331 

$  22,405 
– 
122,613 
5,578 
296,102 
(4,020) 

292,082 
52,748 

$  21,453 
46,050 
66,115 
2,056 
286,810 
(3,973) 

282,837 
48,863 

$  19,505 
44,362 
68,137 
3,554 
280,432 
(3,925) 

276,507 
49,975 

$  15,705 
42,991 
66,284 
4,826 
273,207 
(3,813) 

269,394 
46,764 

Total assets  . . . . . . . . . . . . . . . . . . . . . . . . . . .  $553,905 

$495,426 

$467,374 

$462,040 

$445,964 

Liabilities and Shareholders’ Equity 
Deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Noninterest-bearing  . . . . . . . . . . . . . . . . . . . . . .  $118,089 
311,681 
Interest-bearing . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  75,590 
286,326 

$  81,811 
263,664 

$  87,557 
259,658 

$  86,097 
248,493 

Total deposits  . . . . . . . . . . . . . . . . . . . . . . . . . 
Short-term borrowings  . . . . . . . . . . . . . . . . . . . . . . 
Long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . 
Total U.S. Bancorp shareholders’ equity  . . . . . . . . 
Noncontrolling interests  . . . . . . . . . . . . . . . . . . . . . 

429,770 
11,766 
41,297 
17,347 

500,180 
53,095 
630 

Total equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . 

53,725 

361,916 
23,723 
40,167 
17,137 

442,943 
51,853 
630 

52,483 

345,475 
14,139 
41,340 
14,763 

415,717 
51,029 
628 

51,657 

347,215 
16,651 
32,259 
16,249 

412,374 
49,040 
626 

49,666 

334,590 
13,963 
33,323 
16,155 

398,031 
47,298 
635 

47,933 

Total liabilities and equity  . . . . . . . . . . . . . . . .  $553,905 

$495,426 

$467,374 

$462,040 

$445,964 

*  Not meaningful 

*% 
– 
11.6 
57.1 
.5 
(81.9) 

(.6) 
4.9 

11.8 

56.2% 
8.9 

18.7 
(50.4) 
2.8 
1.2 

12.9 
2.4 
– 

2.4 

11.8 

140 

U.S. Bancorp 
Consolidated Statement of Income — Five-Year Summary 
(Unaudited) 

Year Ended December 31 (Dollars in Millions) 

2020 

2019 

2018 

2017 

2016 

Interest Income 
Loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $12,018 
216 
Loans held for sale  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
2,428 
Investment securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
178 
Other interest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total interest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . 

14,840 

Interest Expense 
Deposits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Short-term borrowings  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Long-term debt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

950 
141 
924 

Total interest expense  . . . . . . . . . . . . . . . . . . . . . . . . . . 

2,015 

Net interest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Provision for credit losses  . . . . . . . . . . . . . . . . . . . . . . . . . 

12,825 
3,806 

Net interest income after provision for credit losses  . . . . 

9,019 

Noninterest Income 
Credit and debit card revenue  . . . . . . . . . . . . . . . . . . . . . 
Corporate payment products revenue  . . . . . . . . . . . . . . . 
Merchant processing services  . . . . . . . . . . . . . . . . . . . . . 
Trust and investment management fees  . . . . . . . . . . . . . 
Deposit service charges  . . . . . . . . . . . . . . . . . . . . . . . . . . 
Treasury management fees  . . . . . . . . . . . . . . . . . . . . . . . 
Commercial products revenue  . . . . . . . . . . . . . . . . . . . . . 
Mortgage banking revenue  . . . . . . . . . . . . . . . . . . . . . . . . 
Investment products fees  . . . . . . . . . . . . . . . . . . . . . . . . . 
Securities gains (losses), net . . . . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

1,338 
497 
1,261 
1,736 
677 
568 
1,143 
2,064 
192 
177 
748 

Total noninterest income . . . . . . . . . . . . . . . . . . . . . . . . 

10,401 

Noninterest Expense 
Compensation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Employee benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net occupancy and equipment  . . . . . . . . . . . . . . . . . . . . 
Professional services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Marketing and business development  . . . . . . . . . . . . . . . 
Technology and communications . . . . . . . . . . . . . . . . . . . 
Postage, printing and supplies  . . . . . . . . . . . . . . . . . . . . . 
Other intangibles  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

6,635 
1,303 
1,092 
430 
318 
1,294 
288 
176 
1,833 

$14,099 
162 
2,893 
340 

17,494 

2,855 
360 
1,227 

4,442 

13,052 
1,504 

11,548 

1,413 
664 
1,601 
1,673 
909 
578 
934 
874 
186 
73 
926 

9,831 

6,325 
1,286 
1,123 
454 
426 
1,095 
290 
168 
1,618 

$13,120 
165 
2,616 
272 

16,173 

1,869 
378 
1,007 

3,254 

12,919 
1,379 

11,540 

1,401 
644 
1,531 
1,619 
1,070 
594 
895 
720 
188 
30 
910 

9,602 

6,162 
1,231 
1,063 
407 
429 
978 
324 
161 
1,709 

$11,788 
144 
2,232 
182 

14,346 

1,041 
141 
784 

1,966 

12,380 
1,390 

10,990 

1,289 
575 
1,486 
1,522 
1,035 
618 
954 
834 
173 
57 
774 

9,317 

5,746 
1,134 
1,019 
419 
542 
903 
323 
175 
2,529 

$10,777 
154 
2,078 
125 

13,134 

622 
92 
754 

1,468 

11,666 
1,324 

10,342 

1,206 
541 
1,498 
1,427 
983 
583 
971 
979 
169 
22 
911 

9,290 

5,212 
1,008 
988 
502 
435 
877 
311 
179 
2,015 

Total noninterest expense  . . . . . . . . . . . . . . . . . . . . . . . 

13,369 

12,785 

12,464 

12,790 

11,527 

Income before income taxes  . . . . . . . . . . . . . . . . . . . . . . 
Applicable income taxes  . . . . . . . . . . . . . . . . . . . . . . . . . . 

Net income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net (income) loss attributable to noncontrolling 

6,051 
1,066 

4,985 

8,594 
1,648 

6,946 

8,678 
1,554 

7,124 

7,517 
1,264 

6,253 

8,105 
2,161 

5,944 

interests  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

(26) 

(32) 

(28) 

(35) 

(56) 

Net income attributable to U.S. Bancorp  . . . . . . . . . . . . .  $  4,959 

$  6,914 

$  7,096 

$  6,218 

$  5,888 

Net income applicable to U.S. Bancorp common 

shareholders  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  4,621 

$  6,583 

$  6,784 

$  5,913 

$  5,589 

*  Not meaningful 

% Change 
2020 v 2019 

(14.8)% 
33.3 
(16.1) 
(47.6) 

(15.2) 

(66.7) 
(60.8) 
(24.7) 

(54.6) 

(1.7) 
* 

(21.9) 

(5.3) 
(25.2) 
(21.2) 
3.8 
(25.5) 
(1.7) 
22.4 
* 
3.2 
* 
(19.2) 

5.8 

4.9 
1.3 
(2.8) 
(5.3) 
(25.4) 
18.2 
(.7) 
4.8 
13.3 

4.6 

(29.6) 
(35.3) 

(28.2) 

18.8 

(28.3) 

(29.8) 

141 

U.S. Bancorp 
Quarterly Consolidated Financial Data (Unaudited) 

(Dollars in Millions, Except Per Share Data) 

Interest Income 
Loans  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Loans held for sale  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Investment securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other interest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

2020 

2019 

First 
Quarter 

Second 
Quarter 

Third 
Quarter 

Fourth 
Quarter 

First 
Quarter 

Second 
Quarter 

Third 
Quarter 

Fourth 
Quarter 

$3,311  $2,949  $2,892  $2,866 
59 
520 
34 

44 
692 
69 

52 
630 
41 

61 
586 
34 

$3,540  $3,582  $3,555  $3,422 
55 
709 
69 

48 
734 
100 

25 
705 
81 

34 
745 
90 

Total interest income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

4,116 

3,672 

3,573 

3,479 

4,351 

4,451 

4,437 

4,255 

Interest Expense 
Deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Short-term borrowings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total interest expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

525 
71 
297 

893 

194 
34 
244 

472 

130 
19 
197 

346 

101 
17 
186 

304 

695 
93 
304 

762 
91 
293 

744 
97 
315 

654 
79 
315 

1,092 

1,146 

1,156 

1,048 

Net interest income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Provision for credit losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

3,223 
993 

3,200 
1,737 

3,227 
635 

3,175 
441 

3,259 
377 

3,305 
365 

3,281 
367 

3,207 
395 

Net interest income after provision for credit losses  . . . . . . . . . . 

2,230 

1,463 

2,592 

2,734 

2,882 

2,940 

2,914 

2,812 

Noninterest Income 
Credit and debit card revenue  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Corporate payment products revenue  . . . . . . . . . . . . . . . . . . . . . 
Merchant processing services  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Trust and investment management fees  . . . . . . . . . . . . . . . . . . . 
Deposit service charges  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Treasury management fees  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial products revenue  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Mortgage banking revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Investment products fees  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Securities gains (losses), net  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

304 
145 
337 
427 
209 
143 
246 
395 
49 
50 
220 

284 
101 
266 
434 
133 
137 
355 
648 
45 
81 
130 

388 
125 
347 
434 
170 
145 
303 
553 
48 
12 
187 

362 
126 
311 
441 
165 
143 
239 
468 
50 
34 
211 

304 
162 
378 
399 
217 
146 
219 
169 
45 
5 
247 

365 
167 
404 
415 
227 
153 
249 
189 
47 
17 
257 

366 
177 
410 
421 
234 
139 
240 
272 
46 
25 
284 

378 
158 
409 
438 
231 
140 
226 
244 
48 
26 
138 

Total noninterest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

2,525 

2,614 

2,712 

2,550 

2,291 

2,490 

2,614 

2,436 

Noninterest Expense 
Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Employee benefits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net occupancy and equipment  . . . . . . . . . . . . . . . . . . . . . . . . . . 
Professional services  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Marketing and business development  . . . . . . . . . . . . . . . . . . . . . 
Technology and communications  . . . . . . . . . . . . . . . . . . . . . . . . 
Postage, printing and supplies  . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other intangibles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

1,620 
352 
276 
99 
74 
289 
72 
42 
492 

1,685 
314 
271 
106 
67 
309 
72 
43 
451 

1,687 
335 
276 
102 
72 
334 
70 
44 
451 

1,643 
302 
269 
123 
105 
362 
74 
47 
439 

1,559 
333 
277 
95 
89 
257 
72 
40 
365 

1,574 
314 
281 
106 
111 
270 
73 
42 
382 

1,595 
324 
279 
114 
109 
277 
74 
42 
330 

1,597 
315 
286 
139 
117 
291 
71 
44 
541 

Total noninterest expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

3,316 

3,318 

3,371 

3,364 

3,087 

3,153 

3,144 

3,401 

Income before income taxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Applicable income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Net income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Net (income) loss attributable to noncontrolling interests  . . . . . . 

1,439 
260 

1,179 
(8)

759 
64 

695 
(6)

1,933 
347 

1,586 
(6)

1,920 
395 

1,525 
(6)

2,086 
378 

1,708 
(9)

2,277 
449 

1,828 
(7)

2,384 
467 

1,917 
(9)

1,847 
354 

1,493 
(7)

Net income attributable to U.S. Bancorp . . . . . . . . . . . . . . . . . . .  $1,171  $  689  $1,580  $1,519 

$1,699  $1,821  $1,908  $1,486 

Net income applicable to U.S. Bancorp common 

shareholders  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $1,088  $  614  $1,494  $1,425 

$1,613  $1,741  $1,821  $1,408 

Earnings per common share  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $ 
Diluted earnings per common share  . . . . . . . . . . . . . . . . . . . . . .  $ 

.72  $ 
.72  $ 

.41  $ 
.41  $ 

.99  $ 
.99  $ 

.95 
.95 

$  1.01  $  1.09  $  1.16  $ 
$  1.00  $  1.09  $  1.15  $ 

.91 
.90 

142 

U.S. Bancorp 
Supplemental Financial Data (Unaudited) 

Earnings Per Common Share Summary 

2020 

2019 

2018 

2017 

2016 

Earnings per common share  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  3.06 
3.06 
Diluted earnings per common share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1.68 
Dividends declared per common share  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Ratios 

$  4.16 
4.16 
1.58 

$  4.15 
4.14 
1.34 

$  3.53 
3.51 
1.16 

$  3.25 
3.24 
1.07 

Return on average assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Return on average common equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Average total U.S. Bancorp shareholders’ equity to average assets  . . . . . 
Dividends per common share to net income per common share  . . . . . . . . 
Other Statistics (Dollars and Shares in Millions) 

Common shares outstanding(a)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Average common shares outstanding and common stock equivalents 

.93% 

10.0 
9.8 
54.9 

1.45% 
14.1 
11.1 
38.0 

1.55% 
15.4 
10.9 
32.3 

1.39% 
13.8 
10.8 
32.9 

1.36% 
13.4 
10.9 
32.9 

1,507 

1,534 

1,608 

1,656 

1,697 

1,509 
Earnings per common share  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
1,510 
Diluted earnings per common share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Number of shareholders(b)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
32,520 
Common dividends declared  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  $  2,541 

1,581 
1,583 
33,515 
$  2,493 

1,634 
1,638 
35,154 
$  2,190 

1,677 
1,683 
36,841 
$  1,950 

1,718 
1,724 
38,794 
$  1,842 

(a) Defined as total common shares less common stock held in treasury at December 31.
(b) Based on number of common stock shareholders of record at December 31.

The common stock of U.S. Bancorp is traded on the New York Stock Exchange, under the ticker symbol “USB.” At January 31, 2021, 
there were 32,468 holders of record of the Company’s common stock. 

Stock Performance Chart 
The following chart compares the cumulative total shareholder return on the Company’s common stock during the five years ended 
December 31, 2020, with the cumulative total return on the Standard & Poor’s 500 Index and the KBW Bank Index. The comparison 
assumes $100 was invested on December 31, 2015, in the Company’s common stock and in each of the foregoing indices and assumes 
the reinvestment of all dividends. The comparisons in the graph are based upon historical data and are not indicative of, nor intended to 
forecast, future performance of the Company’s common stock. 

143 

U.S. Bancorp 
Consolidated Daily Average Balance Sheet and Related Yields 
and Rates (a) (Unaudited) 

2020 

Yields 
and 
Interest  Rates 

Average 
Balances 

2019 

Average 
Balances 

Interest 

Yields 
and 
Rates 

$125,954 
6,985 

$  2,488  1.98% 
216  3.10 

$117,150 
3,769 

$  2,950 
162 

2.52% 
4.30 

Year Ended December 31 (Dollars in Millions) 

Assets 
Investment securities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Loans held for sale  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Loans(b) 

Commercial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Commercial real estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Residential mortgages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Credit card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other retail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Covered loans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total loans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other earning assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total earning assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Allowance for loan losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Unrealized gain (loss) on investment securities  . . . . . . . . . . . . . . . . . . . . . . 
Other assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

3,192  2.80 
1,457  3.59 
2,666  3.62 
2,392  10.71 
2,352  4.14 
– 

–

12,059  3.92 
.43 

179 

14,942  3.10 

113,967 
40,548 
73,667 
22,332 
56,755 
– 

307,269 
41,194 

481,402 
(6,858) 
2,901 
53,762 

Total assets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$531,207 

Liabilities and Shareholders’ Equity 
Noninterest-bearing deposits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Interest-bearing deposits 

Interest checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Money market savings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Savings accounts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Time deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total interest-bearing deposits  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Short-term borrowings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total interest-bearing liabilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Other liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Shareholders’ equity 

Preferred equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Common equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total U.S. Bancorp shareholders’ equity  . . . . . . . . . . . . . . . . . . . . . . . 
Noncontrolling interests  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Total equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$  98,539 

84,276 
125,786 
52,142 
37,872 

300,076 
19,182 
44,040 

363,298 
16,494 

6,042 
46,204 

52,246 
630 

52,876 

65 
528 
46 
311 

.08 
.42 
.09 
.82 

.32 
950 
144 
.75 
924  2.10 

2,018 

.56 
. 

4,229 
1,919 
2,644 
2,680 
2,682 
–

14,154 
341 

17,607 

4.10 
4.87 
3.90 
11.50 
4.70 
– 

4.87 
1.80 

4.09 

227 
1,637 
111 
880 

2,855 
370 
1,227 

4,452 

.31 
1.49 
.24 
1.98 

1.05 
2.04 
2.95 

1.34 

103,198 
39,386 
67,747 
23,309 
57,046 
– 

290,686 
18,932 

430,537 
(4,007) 
(117) 
49,240 

$475,653 

$  73,863 

72,553 
109,849 
46,130 
44,417 

272,949 
18,137 
41,572 

332,658 
15,880 

5,984 
46,639 

52,623 
629 

53,252 

Total liabilities and equity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$531,207 

$475,653 

Net interest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

$12,924 

$13,155 

Gross interest margin  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Gross interest margin without taxable-equivalent increments  . . . . . . . . . . 

Percent of Earning Assets 
Interest income  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Interest expense  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Net interest margin  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Net interest margin without taxable-equivalent increments  . . . . . . . . . . . . 

2.54% 

2.52% 

3.10% 
.42 

2.68% 

2.66% 

2.75% 

2.73% 

4.09% 
1.03 

3.06% 

3.04% 

*  Not meaningful 
(a)  Interest and rates are presented on a fully taxable-equivalent basis based on a federal income tax rate of 21 percent for 2020, 2019 and 2018 and 35 percent for 2017 and 2016. 
(b)  Interest income and rates on loans include loan fees. Nonaccrual loans are included in average loan balances. 

144 

2018 

2017 

2016 

Average 
Balances 

Interest 

Yields 
and Rates 

Average 
Balances 

Interest 

Yields 
and Rates 

Average 
Balances 

Interest 

Yields 
and Rates 

2020 v 2019 

% Change 
Average 
Balances 

$113,940 
3,230 

$  2,674 
165 

2.35% 
5.12 

$111,820 
3,574 

$  2,328 
144 

2.08% 
4.04 

$107,922 
4,181 

$  2,181 
154 

2.02% 
3.70 

7.5% 
85.3 

3,795 
1,881 
2,366 
2,545 
2,466 
134 

13,187 
272 

16,298 

3.84 
4.71 
3.82 
11.74 
4.39 
6.17 

4.70 
1.58 

3.93 

150 
1,078 
56 
585 

1,869 
387 
1,007 

3,263 

.21 
1.06 
.13 
1.51 

.73 
1.78 
2.69 

1.04 

98,854 
39,977 
61,893 
21,672 
56,136 
2,169 

280,701 
17,196 

415,067 
(3,939) 
(1,650) 
47,536 

$457,014 

$  78,196 

70,154 
101,732 
44,713 
38,667 

255,266 
21,790 
37,450 

314,506 
13,921 

5,636 
44,127 

49,763 
628 

50,391 

$457,014 

3,131 
1,788 
2,180 
2,358 
2,272 
175 

11,904 
183 

14,559 

3.26 
4.25 
3.71 
11.28 
4.10 
5.07 

4.30 
1.26 

3.58 

84 
644 
32 
281 

1,041 
149 
784 

1,974 

.12 
.61 
.07 
.83 

.41 
1.00 
2.20 

.65 

95,904 
42,077 
58,784 
20,906 
55,416 
3,450 

276,537 
14,490 

406,421 
(3,862) 
(348) 
46,371 

$448,582 

$  81,933 

67,953 
106,476 
43,393 
33,759 

251,581 
15,022 
35,601 

302,204 
15,348 

5,490 
42,976 

48,466 
631 

49,097 

$448,582 

2,596 
1,698 
2,070 
2,204 
2,114 
200 

10,882 
125 

13,342 

2.82 
3.94 
3.72 
10.76 
4.04 
4.73 

4.06 
1.26 

3.42 

42 
349 
34 
197 

622 
97 
754 

1,473 

.07 
.36 
.09 
.60 

.27 
.49 
2.08 

.51 

92,043 
43,040 
55,682 
20,490 
52,330 
4,226 

267,811 
9,963 

389,877 
(3,837) 
593 
46,680 

$433,313 

$  81,176 

61,726 
96,518 
40,382 
33,008 

231,634 
19,906 
36,220 

287,760 
16,389 

5,501 
41,838 

47,339 
649 

47,988 

$433,313 

$13,035 

$12,585 

$11,869 

2.89% 

2.86% 

3.93% 
.79 

3.14% 

3.11% 

2.93% 

2.88% 

3.58% 
.48 

3.10% 

3.05% 

2.91% 

2.86% 

3.42% 
.38 

3.04% 

2.99% 

10.4 
3.0 
8.7 
(4.2) 
(.5) 
* 

5.7 
* 

11.8 
(71.2) 
* 
9.2 

11.7 

33.4% 

16.2 
14.5 
13.0 
(14.7) 

9.9 
5.8 
5.9 

9.2 
3.9 

1.0 
(.9) 

(.7) 
.2 

(.7) 

11.7 

145 

Company Information 

General Business Description U.S. Bancorp is a multi-state 
financial services holding company headquartered in Minneapolis, 
Minnesota that is registered as a bank holding company under 
the Bank Holding Company Act of 1956 (the “BHC Act”), and has 
elected to be treated as a financial holding company under the 
BHC Act. The Company provides a full range of financial services, 
including lending and depository services, cash management, 
capital markets, and trust and investment management services. 
It also engages in credit card services, merchant and ATM 
processing, mortgage banking, insurance, brokerage and leasing. 

U.S. Bancorp’s banking subsidiary, U.S. Bank National 

Association, is engaged in the general banking business, 
principally in domestic markets. U.S. Bank National Association, 
with $443 billion in deposits at December 31, 2020, provides a 
wide range of products and services to individuals, businesses, 
institutional organizations, governmental entities and other 
financial institutions. Commercial and consumer lending services 
are principally offered to customers within the Company’s 
domestic markets, to domestic customers with foreign operations 
and to large national customers operating in specific industries 
targeted by the Company, such as healthcare, utilities, oil and 
gas, and state and municipal government. Lending services 
include traditional credit products as well as credit card services, 
lease financing and import/export trade, asset-backed lending, 
agricultural finance and other products. Depository services 
include checking accounts, savings accounts and time certificate 
contracts. Ancillary services such as capital markets, treasury 
management and receivable lock-box collection are provided to 
corporate customers. U.S. Bancorp’s bank and trust subsidiaries 
provide a full range of asset management and fiduciary services 
for individuals, estates, foundations, business corporations and 
charitable organizations. 

Other U.S. Bancorp non-banking subsidiaries offer investment 
and insurance products to the Company’s customers principally 
within its domestic markets, and fund administration services to a 
broad range of mutual and other funds. 

Banking and investment services are provided through a 
network of 2,434 banking offices as of December 31, 2020, 
principally operating in the Midwest and West regions of the 
United States, through on-line services, over mobile devices and 
through other distribution channels. The Company operates a 
network of 4,232 ATMs as of December 31, 2020, and provides 
24-hour, seven day a week telephone customer service. 
Mortgage banking services are provided through banking offices 
and loan production offices throughout the Company’s domestic 
markets. Lending products may be originated through banking 
offices, indirect correspondents, brokers or other lending 
sources. The Company is also one of the largest providers of 
corporate and purchasing card services and corporate trust 
services in the United States. A wholly-owned subsidiary, Elavon, 
Inc. (“Elavon”), provides domestic merchant processing services 
directly to merchants. Wholly-owned subsidiaries of Elavon 

146 

provide similar merchant services in Canada and segments of 
Europe. The Company also provides corporate trust and fund 
administration services in Europe. These foreign operations are 
not significant to the Company. 

During the past year, the COVID-19 pandemic has created 

economic and operational disruptions that have affected the 
Company’s business. Due to responses to the pandemic by the 
Company, its customers, its counterparties and governmental 
authorities, including “stay-at-home” orders, the Company 
temporarily, and in some cases permanently, closed certain of its 
offices and reduced operating hours and/or lobby services at its 
branches. Although, as of December 31, 2020, the Company has 
resumed operations at locations that were temporarily closed, 
customer behavior has evolved greatly as more customers are 
migrating quickly to on-line and digital-based products and 
services. To meet these evolving customer preferences, the 
Company has continued and accelerated the development of 
digital-based products and services, as well as reduced the 
number of higher-cost physical branches. 

On a full-time equivalent basis, as of December 31, 2020, 

U.S. Bancorp employed 68,108 people. 

Risk Factors An investment in the Company involves risk, 
including the possibility that the value of the investment could fall 
substantially and that dividends or other distributions on the 
investment could be reduced or eliminated. Below are risk factors 
that are material to, and could adversely affect, the Company’s 
financial results and condition and the value of, and return on, an 
investment in the Company. 

Economic and Market Conditions Risk 
The COVID-19 pandemic has caused and may continue to 
cause significant harm to the global economy and the 
Company’s businesses The COVID-19 pandemic has had, and 
is expected to continue to have, significant effects on global 
economic conditions, including disruption and volatility of financial 
markets, increased unemployment and other negative outcomes. 
It is expected that these negative effects will continue for the 
duration of the pandemic, and, if the pandemic is prolonged, or 
other diseases emerge, these negative effects on the global 
economy could worsen. 

The continuation of the economic conditions caused by 
COVID-19 are expected to have a material adverse effect on the 
Company and its business, including: (i) reduced demand for the 
Company’s products and services; (ii) possible increased 
recognition of credit losses and increases in the allowance for 
credit losses (particularly if unemployment continues to rise and 
customers draw on their lines of credit); (iii) possible downgrades 
to the Company’s credit ratings; (iv) increased constraints on 
liquidity and capital; (v) the possibility of reduced revenues from 
the Company’s credit and debit card, corporate payments 
products and merchant processing services product 

offerings, including because of business closures, unemployment 
or requirements for consumers to stay at home; and (vi) the 
possibility that the Company’s employees are unable to work 
effectively, including because of illness, quarantines, work-from-
home arrangements or other restrictions relating to the pandemic. 
Although the United States government has taken steps to 

attempt to mitigate some of the effects of the pandemic, 
including the passage of the Coronavirus Aid, Relief, and 
Economic Security (“CARES”) Act, implementation of other 
programs such as the Paycheck Protection Program (“PPP”), and 
the provision of additional PPP funding and other COVID-related 
relief as part of the 2021 Consolidated Appropriations Act, which 
was signed into law in December 2020, there can be no 
assurance that these measures, and similar other measures taken 
by certain foreign governments to mitigate some of the effects of 
the pandemic, will achieve all of their desired results. In addition, 
these measures were of limited duration and/or received limited 
funding, and certain programs such as temporary lending facilities 
administered by the Federal Reserve and United States 
Department of Treasury have ended. The Company cannot 
predict whether additional governmental relief will be provided in 
the future, what form such additional relief, if any, will take, or to 
what extent existing relief efforts have mitigated, or will mitigate, 
the more severe effects of the pandemic (and consequently the 
severity of any effects from the cessation of those programs). 
Other negative effects of COVID-19 and the resulting 

economic and market disruptions will depend on developments 
that are highly uncertain and cannot be predicted at this time. 
However, it is likely that the Company’s business, financial 
condition, liquidity, capital and results of operations will continue 
to be adversely affected until the pandemic subsides and the 
domestic economy recovers. Further, the COVID-19 pandemic 
may also have the effect of heightening many of the other risks 
described in this section. Even after the pandemic subsides, it is 
possible that the domestic and other major global economies will 
continue to experience a prolonged recession, which the 
Company expects would adversely affect its business, financial 
condition, liquidity, capital and results of operations, potentially 
materially. 

Deterioration in business and economic conditions could 
adversely affect the Company’s lending business and the 
value of loans and debt securities it holds The Company’s 
business activities and earnings are affected by general business 
conditions in the United States and abroad, including factors 
such as the level and volatility of short-term and long-term 
interest rates, inflation, home prices, unemployment and under-
employment levels, bankruptcies, household income, consumer 
spending, fluctuations in both debt and equity capital markets, 
liquidity of the global financial markets, the availability and cost of 
capital and credit, investor sentiment and confidence in the 
financial markets, and the strength of the domestic and global 
economies in which the Company operates. Changes in these 
conditions caused by the COVID-19 pandemic adversely affected 
the Company’s consumer and commercial businesses and 
securities portfolios, its level of charge-offs and provision for 

credit losses, and its results of operations during 2020, and other 
future changes in these conditions, whether related to the 
COVID-19 pandemic or otherwise, could have additional adverse 
effects on the Company and its businesses. 

Given the high percentage of the Company’s assets 

represented directly or indirectly by loans, and the importance of 
lending to its overall business, weak economic conditions caused 
by COVID-19 negatively affected the Company’s business and 
results of operations, including new loan origination activity, 
existing loan utilization rates and delinquencies, defaults and the 
ability of customers to meet obligations under the loans. Although 
the effects of COVID-19 were mitigated in part by governmental 
programs and the Company’s measures to assist its borrowers, 
there can be no assurances that such measures will continue to 
be effective. In addition, future deterioration in economic 
conditions, whether caused by COVID-19 or other events, could 
have adverse effects on loan origination activity, loan utilization 
rates and delinquencies, defaults and the ability of customers to 
meet loan obligations. The value to the Company of other assets 
such as investment securities, most of which are debt securities 
or other financial instruments supported by loans, similarly have 
been, and would be, negatively impacted by widespread 
decreases in credit quality resulting from a weakening of the 
economy. 

Any deterioration in global economic conditions could damage 

the domestic economy or negatively impact the Company’s 
borrowers or other counterparties that have direct or indirect 
exposure to these regions. Such global disruptions can 
undermine investor confidence, cause a contraction of available 
credit, or create market volatility, any of which could have material 
adverse effects on the Company’s businesses, results of 
operations, financial condition and liquidity, even if the 
Company’s direct exposure to the affected region is limited. 
Global political trends toward nationalism and isolationism, could 
increase the probability of a deterioration in global economic 
conditions. 

Changes in interest rates could reduce the Company’s net 
interest income The Company’s earnings are dependent to a 
large degree on net interest income, which is the difference 
between interest income from loans and investments and interest 
expense on deposits and borrowings. Net interest income is 
significantly affected by market rates of interest, which in turn are 
affected by prevailing economic conditions, by the fiscal and 
monetary policies of the federal government and by the policies of 
various regulatory agencies. Volatility in interest rates can also 
result in the flow of funds away from financial institutions into 
direct investments. Direct investments, such as United States 
government and corporate securities and other investment 
vehicles (including mutual funds), generally pay higher rates of 
return than financial institutions, because of the absence of 
federal insurance premiums and reserve requirements. During the 
first quarter of 2020, United States interest rates fell dramatically 
which adversely impacted, and may continue to adversely 
impact, the Company’s net interest income. In addition, some 
foreign central banks have moved to a negative interest rate 

147 

environment, which has exerted downward pressure on the 
profitability of banks in those regions. The Company’s financial 
condition could be damaged if this interest rate trend extends to 
the United States. 

addition, there can be no assurance that actions taken by the 
Company and third parties to address these risks and otherwise 
prepare for the transition from LIBOR to alternative interest rate 
benchmarks will be successful. 

Changes in, or the discontinuance of, the London 
Interbank Offered Rate (“LIBOR”) as an interest rate 
benchmark could adversely affect the Company’s 
business, financial condition and results of operations In 
July 2017, the United Kingdom’s Financial Conduct Authority, 
which regulates LIBOR, announced that it intends to stop 
compelling banks to submit rates for the calculation of LIBOR 
after 2021. However, in November 2020, the administrator of 
LIBOR proposed to extend publication of the most commonly 
used United States Dollar LIBOR settings to June 30, 2023 and 
will cease publishing two other less frequently used LIBOR 
settings on December 31, 2021. The United States federal 
banking agencies have issued guidance strongly encouraging 
banking organizations to cease using the United States Dollar 
LIBOR as a reference rate in “new” contracts as soon as 
practicable and in any event by December 31, 2021. It is not 
possible to know whether LIBOR will continue to be viewed as an 
acceptable market benchmark, what rate or rates may become 
accepted alternatives to LIBOR, or what the effect of any such 
changes in views or alternatives may have on the financial 
markets for LIBOR-linked financial instruments. 

In April 2018, the Federal Reserve Bank of New York 

commenced publication of the Secured Overnight Financing Rate 
(“SOFR”), which has been recommended as an alternative to 
United States dollar LIBOR by the Alternative Reference Rates 
Committee, a group of market and official sector participants. 
However, uncertainty remains as to the transition process and 
acceptance of SOFR as the primary alternative to LIBOR. 

The market transition from LIBOR to SOFR or a different 
alternative reference rate is complex and could have a range of 
adverse impacts on the Company. In particular, any such 
transition or reform could, among other things, (i) adversely 
impact the value of, return on and trading for the Company’s 
financial assets or liabilities that are linked to LIBOR, including its 
securities, loans and derivatives; (ii) require renegotiations of 
outstanding financial assets and liabilities; (iii) result in additional 
inquiries or other actions from regulators in respect of the 
Company’s preparation and readiness for the LIBOR transition; 
(iv) increase the risk of disputes or litigation and/or increase 
expenses related to the transition, including with respect to any 
actions resulting from the Company’s interpretation and 
execution of its roles and responsibilities in corporate trust 
transactions; (v) adversely impact the Company’s reputation as it 
works with customers to transition loans and financial instruments 
from LIBOR; (vi) require successful system and analytics 
development and operationalization to transition the Company’s 
systems, loan portfolio and risk management processes away 
from LIBOR, which will require the Company to rely on the 
readiness of its customers, counterparties and third-party 
vendors; and (vii) cause significant disruption to financial markets 
that are relevant to the Company’s business segments. In 

Operations and Business Risk 
A breach in the security of the Company’s systems, or the 
systems of certain third parties, could disrupt the 
Company’s businesses, result in the disclosure of 
confidential information, damage its reputation and create 
significant financial and legal exposure The Company 
experiences numerous attacks on its computer systems, 
software, networks and other technology assets daily, and the 
number of attacks is increasing. Although the Company devotes 
significant resources to maintain and regularly upgrade its 
systems and processes that are designed to protect the security 
of the Company’s computer systems, software, networks and 
other technology assets, as well as its intellectual property, and to 
protect the confidentiality, integrity and availability of information 
belonging to the Company and its customers, the Company’s 
security measures may not be effective. Adversaries continue to 
develop more sophisticated cyber attacks that could impact the 
Company. Many banking institutions, retailers and other 
companies engaged in data processing have reported breaches 
in the security of their websites or other systems, some of which 
have involved sophisticated and targeted attacks intended to 
obtain unauthorized access to confidential information, destroy 
data, disable or degrade service, or sabotage systems, often 
through the introduction of computer viruses or malware, cyber 
attacks and other means. 

Attacks on financial or other institutions important to the 
overall functioning of the financial system could also adversely 
affect, directly or indirectly, aspects of the Company’s 
businesses. The increasing consolidation, interdependence and 
complexity of financial entities and technology systems increases 
the risk of operational failure, both for the Company and on an 
industry-wide basis, and means that a technology failure, cyber 
attack, or other information or security breach that significantly 
degrades, deletes or compromises the systems or data of one or 
more financial entities could materially affect counterparties or 
other market participants, including the Company. 

Third parties that facilitate the Company’s business activities, 

including exchanges, clearinghouses, payment and ATM 
networks, financial intermediaries or vendors that provide services 
or technology solutions for the Company’s operations, could also 
be sources of operational and security risks to the Company, 
including with respect to breakdowns or failures of their systems, 
misconduct by their employees or cyber attacks that could affect 
their ability to deliver a product or service to the Company or 
result in lost or compromised information of the Company or its 
customers. The Company’s ability to implement back-up systems 
or other safeguards with respect to third-party systems is limited. 
Furthermore, an attack on or failure of a third-party system may 
not be revealed to the Company in a timely manner, which could 

148 

compromise the Company’s ability to respond effectively. Some 
of these third parties may engage vendors of their own, which 
introduces the risk that these “fourth parties” could be the source 
of operational and security failures. In addition, if a third party or 
fourth party obtains access to the customer account data on the 
Company’s systems, and that party experiences a breach or 
misappropriates such data, the Company and its customers 
could suffer material harm, including heightened risk of fraudulent 
transactions, losses from fraudulent transactions, increased 
operational costs to remediate any security breach and 
reputational harm. These risks are expected to continue to 
increase as the Company expands its interconnectivity with its 
customers and other third parties. 

During the past several years a number of retailers and 
hospitality companies have disclosed substantial cyber security 
breaches affecting debit and credit card accounts of their 
customers, some of whom were the Company’s cardholders and 
who may experience fraud on their card accounts as a result of a 
breach. The Company might suffer losses associated with 
reimbursing its customers for such fraudulent transactions, as 
well as for other costs related to data security compromise 
events, such as replacing cards associated with compromised 
card accounts. These attacks involving Company cards are likely 
to continue and could, individually or in the aggregate, have a 
material adverse effect on the Company’s financial condition or 
results of operations. 

It is possible that the Company may not be able to anticipate 
or to implement effective preventive measures against all security 
breaches of these types, because the techniques used change 
frequently, generally increase in sophistication, often are not 
recognized until launched, sometimes go undetected even when 
successful, and originate from a wide variety of sources, including 
organized crime, hackers, terrorists, activists, hostile foreign 
governments and other external parties. Those parties may also 
attempt to fraudulently induce employees, customers or other 
users of the Company’s systems to disclose sensitive information 
to gain access to the Company’s data or that of its customers or 
clients, such as through “phishing” and other “social engineering” 
schemes. Other types of attacks may include computer viruses, 
malicious or destructive code, denial-of-service attacks, 
ransomware or ransom demands. During the COVID-19 
pandemic, the Company has experienced increased information 
security risks, primarily as a result of the increase in work-from-
home arrangements. These risks may increase in the future as 
the Company continues to increase its mobile and internet-based 
product offerings and expands its internal usage of web-based 
products and applications, which is expected to remain elevated 
at least as long as the COVID-19 pandemic continues. In 
addition, the Company’s customers often use their own devices, 
such as computers, smart phones and tablet computers, to 
make payments and manage their accounts, and are subject to 
“phishing” and other attempts from cyber criminals to 
compromise or deny access to their accounts. The Company has 
limited ability to assure the safety and security of its customers’ 
transactions with the Company to the extent they are using their 

own devices, which have been, and likely will continue to be, 
subject to such threats. 

In the event that the Company’s physical or cyber security 
systems are penetrated or circumvented, or an authorized user 
intentionally or unintentionally removes, loses or destroys 
operations data, serious negative consequences for the 
Company can follow, including significant disruption of the 
Company’s operations, misappropriation of confidential Company 
and/or customer information, or damage to the Company’s or 
customers’ or counterparties’ computers or systems. These 
consequences could result in violations of applicable privacy and 
other laws; financial loss to the Company or to its customers; loss 
of confidence in the Company’s security measures; customer 
dissatisfaction; significant litigation exposure; regulatory fines, 
penalties or intervention; reimbursement or other compensatory 
costs (including the costs of credit monitoring services); additional 
compliance costs; and harm to the Company’s reputation, all of 
which could adversely affect the Company. 

Because the investigation of any information security breach is 

inherently unpredictable and would require substantial time to 
complete, the Company may not be able to quickly remediate the 
consequences of any breach, which may increase the costs, and 
enhance the negative consequences associated with a breach. In 
addition, to the extent the Company’s insurance covers aspects 
of any breach, such insurance may not be sufficient to cover all of 
the Company’s losses. 

The Company relies on its employees, systems and third 
parties to conduct its business, and certain failures by 
systems or misconduct by employees or third parties 
could adversely affect its operations The Company operates 
in many different businesses in diverse markets and relies on the 
ability of its employees and systems to process a high number of 
transactions. The Company’s business, financial, accounting, 
data processing, and other operating systems and facilities may 
stop operating properly or become disabled or damaged as a 
result of a number of factors, including events that are out of its 
control. In addition to the risks posed by information security 
breaches, as discussed above, such systems could be 
compromised because of spikes in transaction volume, electrical 
or telecommunications outages, degradation or loss of internet or 
website availability, natural disasters, political or social unrest, and 
terrorist acts. The Company’s business operations may be 
adversely affected by significant disruption to the operating 
systems that support its businesses and customers. If backup 
systems are used during outages, they might not process data as 
quickly as do the primary systems, resulting in the potential of 
some data not being backed up. 

The Company could also incur losses resulting from the risk of 

fraud by employees or persons outside the Company, 
unauthorized access to its computer systems, the execution of 
unauthorized transactions by employees, errors relating to 
transaction processing and technology, breaches of the internal 
control system and compliance requirements, and business 
continuation and disaster recovery. This risk of loss also includes 
the potential legal actions, fines or civil money penalties that could 

149 

arise as a result of an operational deficiency or as a result of 
noncompliance with applicable regulatory standards, adverse 
business decisions or their implementation, and customer attrition 
due to potential negative publicity. 

Third parties provide key components of the Company’s 
business infrastructure, such as internet connections, network 
access and mutual fund distribution. While the Company has 
selected these third parties carefully, it does not control their 
actions. Any problems caused by third-party service providers, 
including as a result of not providing the Company their services 
for any reason or performing their services poorly, could 
adversely affect the Company’s ability to deliver products and 
services to the Company’s customers and otherwise to conduct 
its business. Replacing third-party service providers could also 
entail significant delay and expense. In addition, failure of third-
party service providers to handle current or higher volumes of use 
could adversely affect the Company’s ability to deliver products 
and services to clients and otherwise to conduct business. 
Technological or financial difficulties of a third-party service 
provider could adversely affect the Company’s businesses to the 
extent those difficulties result in the interruption or discontinuation 
of services provided by that party. 

Operational risks for large financial institutions such as the 

Company have generally increased in recent years, in part 
because of the proliferation of new technologies, implementation 
of work-from-home arrangements such as during the COVID-19 
pandemic, the use of internet services and telecommunications 
technologies to conduct financial transactions, the increased 
number and complexity of transactions being processed, and the 
increased sophistication and activities of organized crime, 
hackers, terrorists, activists, and other external parties. In the 
event of a breakdown in the internal control system, improper 
operation of systems or improper employee or third-party 
actions, the Company could suffer financial loss, face legal or 
regulatory action and suffer damage to its reputation. 

The Company could face material legal and reputational 
harm if it fails to safeguard personal information The 
Company is subject to complex and evolving laws and 
regulations, both inside and outside the United States, governing 
the privacy and protection of personal information. Protected 
individuals can include the Company’s customers (and in some 
cases its customers’ customers), its employees, and the 
employees of the Company’s suppliers, counterparties and other 
third parties. Complying with laws and regulations applicable to 
the Company’s collection, use, transfer and storage of personal 
information can increase operating costs, impact the 
development of new products or services, and reduce 
operational efficiency. Any mishandling or misuse of personal 
information by the Company or a third party affiliated with the 
Company could expose the Company to litigation or regulatory 
fines, penalties or other sanctions. 

In the United States, several states have recently enacted 
consumer privacy laws that impose compliance obligations with 
respect to personal information. In particular, the California 
Consumer Privacy Act (the “CCPA”) imposes significant 

requirements on covered companies with respect to consumer 
data privacy rights. In November 2020, voters in the State of 
California approved the California Privacy Rights Act (“CPRA”), a 
ballot measure that amends and supplements the CCPA by 
creating the California Privacy Protection Agency, a watchdog 
privacy agency to be appointed shortly after the CPRA’s 
enactment. The CPRA also modifies the CCPA by expanding 
both the scope of businesses covered by the law and certain 
rights relating to personal information and its use, collection, and 
disclosure by covered businesses. Compliance with the CCPA, 
the CPRA after it becomes effective, and other state statutes, 
common law, or regulations designed to protect consumer, 
employee, or applicant personal data could potentially require 
substantive technology infrastructure and process changes 
across many of the Company’s businesses. Non-compliance with 
the CCPA, CPRA, or similar laws and regulations could lead to 
substantial regulatory fines and penalties, damages from private 
causes of action, and/or reputational harm. The Company cannot 
predict whether any pending or future state or federal legislation 
will be adopted, or the substance and impact of any legislation on 
the Company. Future legislation could result in substantial costs 
to the Company and could have an adverse effect on its 
business, financial condition and results of operations. 

The July 2020 decision by the Court of Justice of the 

European Union relating to transfers of personal data outside of 
the European Union (“Schrems II”) may impact the Company’s 
operations and ability to transfer personal data out of the 
European Union or may require additional compliance programs. 
While the decision invalidated the EU US Privacy Shield 
Framework for transferring personal data, this does not impact 
the Company as no financial institution was eligible to participate 
in the program. However, it did question the use of Standard 
Contractual Clauses as a valid process for processing personal 
data and prescribed significant due diligence obligations to be 
undertaken to ensure the recipient of the personal data can 
comply with the clauses and sufficiently protect the data. 
Schrems II and subsequent guidance from the European 
Commission and European Union Data Protection Board could 
result in substantial costs of compliance and failure to adhere to 
the guidance may subject the Company to fines or regulatory 
oversight. 

Additional risks could arise from the failure of the Company or 

third parties to provide adequate disclosure or transparency to 
the Company’s customers about the personal information 
collected from them and its use; to receive, document, and honor 
the privacy preferences expressed by the Company’s customers; 
to protect personal information from unauthorized disclosure; or 
to maintain proper training on privacy practices for all employees 
or third parties who have access to personal data. Concerns 
regarding the effectiveness of the Company’s measures to 
safeguard personal information and abide by privacy preferences, 
or even the perception that those measures are inadequate, 
could cause the Company to lose existing or potential customers 
and thereby reduce its revenues. In addition, any failure or 
perceived failure by the Company to comply with applicable 

150 

privacy or data protection laws and regulations could result in 
requirements to modify or cease certain operations or practices, 
and/or in material liabilities or regulatory fines, penalties, or other 
sanctions. Refer to “Supervision and Regulation” in the 
Company’s Annual Report on Form 10-K for additional 
information regarding data privacy laws and regulations. Any of 
these outcomes could damage the Company’s reputation and 
otherwise adversely affect its business. 

The Company could lose market share and experience 
increased costs if it does not effectively develop and 
implement new technology The financial services industry is 
continually undergoing rapid technological change with frequent 
introductions of new technology-driven products and services, 
including innovative ways that customers can make payments or 
manage their accounts, such as through the use of mobile 
payments, digital wallets or digital currencies. The growth of 
many of these technologies was accelerated as a result of the 
COVID-19 pandemic and the shift to increased digital activity. The 
Company’s continued success depends, in part, upon its ability 
to address customer needs by using technology to provide 
products and services that customers want to adopt, and create 
additional efficiencies in the Company’s operations. When 
launching a new product or service or introducing a new platform 
for the delivery of products and services, the Company might not 
identify or fully appreciate new operational risks arising from those 
innovations or might fail to implement adequate controls to 
mitigate those risks. Developing and deploying new technology-
driven products and services can also involve costs that the 
Company may not recover and divert resources away from other 
product development efforts. The Company may not be able to 
effectively develop and implement profitable new technology-
driven products and services or be successful in marketing these 
products and services to its customers. Failure to successfully 
keep pace with technological change affecting the financial 
services industry, including because larger competitors may have 
more resources to spend on developing new technologies or 
because non-bank competitors have a lower cost structure and 
more flexibility, could harm the Company’s competitive position 
and negatively affect its revenue and profit. 

Damage to the Company’s reputation could adversely 
impact its business and financial results Reputation risk, or 
the risk to the Company’s business, earnings and capital from 
negative public opinion, is inherent in the Company’s business. 
Negative public opinion about the financial services industry 
generally or the Company specifically could adversely affect the 
Company’s ability to keep and attract customers, investors, and 
employees and could expose the Company to litigation and 
regulatory action. Negative public opinion can result from the 
Company’s actual or alleged conduct in any number of activities, 
including lending practices, cybersecurity breaches, failures to 
safeguard personal information, discriminating or harassing 
behavior of employees toward other employees or customers, 
mortgage servicing and foreclosure practices, compensation 
practices, sales practices, environmental, social, and governance 

practices and disclosures, regulatory compliance, mergers and 
acquisitions, and actions taken by government regulators and 
community organizations in response to that conduct. In addition, 
social and environmental activists are increasingly targeting 
financial services firms with public criticism for their relationships 
with clients engaged in industries they perceive to be harmful to 
communities or the environment. Such criticism directed at the 
Company could generate dissatisfaction among its customers, 
investors, and employees. Although the Company takes steps to 
minimize reputation risk in dealing with customers and other 
constituencies, the Company, as a large diversified financial 
services company with a high industry profile, is inherently 
exposed to this risk. 

The Company’s business and financial performance could 
be adversely affected, directly or indirectly, by pandemics, 
terrorist activities, civil unrest or international hostilities 
Neither the occurrence nor the potential impact of pandemics, 
terrorist activities, civil unrest or international hostilities can be 
predicted. However, these occurrences could impact the 
Company directly (for example, by interrupting the Company’s 
systems, which could prevent the Company from obtaining 
deposits, originating loans and processing and controlling its flow 
of business; causing significant damage to the Company’s 
facilities; or otherwise preventing the Company from conducting 
business in the ordinary course), or indirectly as a result of their 
impact on the Company’s borrowers, depositors, other 
customers, vendors or other counterparties (for example, by 
damaging properties pledged as collateral for the Company’s 
loans or impairing the ability of certain borrowers to repay their 
loans). The Company could also suffer adverse consequences to 
the extent that pandemics, terrorist activities, civil unrest or 
international hostilities affect the financial markets or the economy 
in general or in any particular region. 

During the COVID-19 pandemic, the Company has 
experienced significant disruptions to its normal operations, 
including the temporary closing of branches and a sudden 
increase in the volume of work-from-home arrangements. In 
addition, the Company has been indirectly negatively affected by 
the pandemic’s effects on the Company’s borrowers and other 
customers, and by its effects on global financial markets. Many of 
these effects are expected to continue for the duration of the 
pandemic, and could worsen if the pandemic continues to spread 
or if any vaccines are not effective (including because of lack of 
acceptance) or not efficiently distributed, or if governmental and 
other responses to the pandemic are ineffective. The COVID-19 
pandemic has caused, and other future pandemics, or terrorist 
activities, civil unrest or international hostilities, may cause, an 
increase in delinquencies, bankruptcies or defaults that could 
result in the Company experiencing higher levels of 
nonperforming assets, net charge-offs and provisions for credit 
losses. 

The United States, and in particular, the Minneapolis/St. Paul 

metropolitan area following tragic events that occurred in May 
2020, has also faced a period of significant civil unrest. Although 
civil unrest has not materially affected the Company’s businesses 

151 

to date, continued unrest or similar events could, directly or 
indirectly, have a material adverse effect on the Company’s 
operations (for example, by causing shutdowns of branches or 
working locations of vendors and other counterparties or 
damaging property pledged as collateral for the Company’s 
loans). 

The Company’s ability to mitigate the adverse consequences 

of these occurrences is in part dependent on the quality of the 
Company’s resiliency planning, and the Company’s ability, if any, 
to anticipate the nature of any such event that occurs. The 
adverse effects of pandemics, terrorist activities, civil unrest or 
international hostilities also could be increased to the extent that 
there is a lack of preparedness on the part of national or regional 
emergency responders or on the part of other organizations and 
businesses that the Company transacts with, particularly those 
that it depends upon, but has no control over. 

The Company’s operations and financial performance 
could be adversely affected by natural disasters, and 
climate change can exacerbate those risks while adding 
other compliance, market, strategic and reputation risks 
Natural disasters could have a material adverse effect on the 
Company’s financial position and results of operations, and the 
timing and effects of any natural disaster cannot accurately be 
predicted. Natural disasters, such as an earthquake, could affect 
the Company directly (for example, by interrupting Company 
systems, damaging Company facilities or otherwise preventing 
the Company from conducting its business in the ordinary 
course) or indirectly (for example, by damaging or destroying 
customer businesses or otherwise impairing customers’ ability to 
repay their loans, or by damaging or destroying property pledged 
as collateral for Company loans). 

Both the frequency and severity of some kinds of natural 
disasters, including wildfires, tornadoes and hurricanes, have 
increased as a result of climate change, which further reduces the 
Company’s ability to predict their effects accurately. Climate 
change poses other risks to the Company’s business and 
financial performance as well. It may result in new and/or more 
stringent regulatory requirements for the Company, which could 
materially affect the Company’s results of operations by requiring 
the Company to take costly measures to comply with any new 
laws or regulations related to climate change that may be 
forthcoming. Changes to regulations or market shifts to low-
carbon products could also impact the credit worthiness of some 
of the Company’s customers, which may require the Company to 
adjust its lending portfolios and business strategies. 

In addition, the Company’s customers, shareholders and 
communities have increasing expectations for the Company to 
manage its environmental impact, and frequently also evaluate the 
Company based on the environmental impact of its customers. 
Failure by the Company to appropriately manage its environmental 
impact could have a material adverse effect on its reputation and 
harm its ability to keep and attract customers and employees. 

Regulatory and Legal Risk 
The Company is subject to extensive and evolving 
government regulation and supervision, which can 
increase the cost of doing business, limit the Company’s 
ability to make investments and generate revenue, and 
lead to costly enforcement actions Banking regulations are 
primarily intended to protect depositors’ funds, the federal 
Deposit Insurance Fund, and the United States financial system 
as a whole, and not the Company’s debt holders or 
shareholders. These regulations, and the Company’s inability to 
act in certain instances without receiving prior regulatory 
approval, affect the Company’s lending practices, capital 
structure, investment practices, dividend policy, ability to 
repurchase common stock, and ability to pursue strategic 
acquisitions, among other activities. 

The Company expects that its business will remain subject to 
extensive regulation and supervision and that the level of scrutiny 
and the enforcement environment may fluctuate over time, based 
on numerous factors, including changes in the United States 
presidential administration or one or both houses of Congress 
and public sentiment regarding financial institutions (which can be 
influenced by scandals and other incidents that involve 
participants in the industry). In particular, given the recent election 
results, the Company and other large financial institutions may 
become subject to increased scrutiny and more extensive legal 
and regulatory requirements than under the prior presidential and 
congressional regime. In addition, changes in key personnel at 
the agencies that regulate the Company, including the federal 
banking regulators, may result in differing interpretations of 
existing rules and guidelines and potentially more stringent 
enforcement and more severe penalties than previously. New 
regulations or modifications to existing regulations and 
supervisory expectations have increased, and may in the future 
increase, the Company’s costs over time and necessitate 
changes to the Company’s existing regulatory compliance and 
risk management infrastructure. In addition, regulatory changes 
may reduce the Company’s revenues, limit the types of financial 
services and products it may offer, alter the investments it makes, 
affect the manner in which it operates its businesses, increase its 
litigation and regulatory costs should it fail to appropriately 
comply with new or modified laws and regulatory requirements, 
and increase the ability of non-banks to offer competing financial 
services and products. 

Changes to statutes, regulations or regulatory policies, or their 

interpretation or implementation, and/or regulatory practices, 
requirements or expectations, could affect the Company in 
substantial and unpredictable ways. Moreover, general regulatory 
practices, such as longer time frames to obtain regulatory 
approvals for acquisitions and other activities (and the resultant 
impact on businesses the Company may seek to acquire), could 
affect the Company’s ability or willingness to make certain 
acquisitions or introduce new products or services. 

Federal law grants substantial supervisory and enforcement 

powers to federal banking regulators and law enforcement 

152 

agencies, including, among other things, the ability to assess 
significant civil or criminal monetary penalties, fines, or restitution; 
to issue cease and desist or removal orders; and to initiate 
injunctive actions against banking organizations and institution-
affiliated parties. The financial services industry continues to face 
scrutiny from bank supervisors in the examination process and 
stringent enforcement of regulations on both the federal and state 
levels, particularly with respect to mortgage-related practices, 
student lending practices, sales practices and related incentive 
compensation programs, and other consumer compliance 
matters, as well as compliance with Bank Secrecy Act/anti-
money laundering (“BSA/AML”) requirements and sanctions 
compliance requirements as administered by the Office of Foreign 
Assets Control, and consumer protection issues more generally. 
This heightened regulatory scrutiny, or the results of an 
investigation or examination, may lead to additional regulatory 
investigations or enforcement actions. There is no assurance that 
those actions will not result in regulatory settlements or other 
enforcement actions against the Company, which could cause 
the Company material financial and reputational harm. 
Furthermore, a single event involving a potential violation of law or 
regulation may give rise to numerous and overlapping 
investigations and proceedings, either by multiple federal and 
state agencies and officials in the United States or, in some 
instances, regulators and other governmental officials in foreign 
jurisdictions. In addition, another financial institution’s violation of 
law or regulation relating to a business activity or practice often 
will give rise to an investigation of the same or similar activities or 
practices of the Company. 

In general, the amounts paid by financial institutions in 
settlement of proceedings or investigations and the severity of 
other terms of regulatory settlements are likely to remain elevated. 
In some cases, governmental authorities have required criminal 
pleas or other extraordinary terms, including admissions of 
wrongdoing and the imposition of monitors, as part of such 
settlements, which could have significant consequences for a 
financial institution, including loss of customers, reputational 
harm, increased exposure to civil litigation, restrictions on the 
ability to access the capital markets, and the inability to operate 
certain businesses or offer certain products for a period of time. 
Non-compliance with sanctions laws and/or AML laws or 
failure to maintain an adequate BSA/AML compliance program 
can lead to significant monetary penalties and reputational 
damage. In addition, federal regulators evaluate the effectiveness 
of an applicant in combating money laundering when determining 
whether to approve a proposed bank merger, acquisition, 
restructuring, or other expansionary activity. There have been a 
number of significant enforcement actions against banks, broker-
dealers and non-bank financial institutions with respect to 
sanctions laws and BSA/AML laws and some have resulted in 
substantial penalties, including against the Company and U.S. 
Bank National Association in 2018. 

Violations of laws and regulations or deemed deficiencies in 
risk management practices or consumer compliance also may be 
incorporated into the Company’s confidential supervisory ratings. 

A downgrade in these ratings, or these or other regulatory actions 
and settlements, could limit the Company’s ability to conduct 
expansionary activities for a period of time and require new or 
additional regulatory approvals before engaging in certain other 
business activities. 

Differences in regulation can affect the Company’s ability 
to compete effectively The content and application of laws and 
regulations applicable to financial institutions vary according to 
the size of the institution, the jurisdictions in which the institution 
is organized and operates and other factors. Large institutions, 
such as the Company, often are subject to more stringent 
regulatory requirements and supervision than smaller institutions. 
In addition, financial technology companies and other non-bank 
competitors may not be subject to banking regulation, or may be 
regulated by a national or state agency that does not have the 
same regulatory priorities or supervisory requirements as the 
Company’s regulators. These differences in regulation can impair 
the Company’s ability to compete effectively with competitors 
that are less regulated and that do not have similar compliance 
costs. 

Stringent requirements related to capital and liquidity have 
been adopted by United States banking regulators that 
may limit the Company’s ability to return earnings to 
shareholders or operate or invest in its business United 
States banking regulators have adopted stringent capital- and 
liquidity-related standards applicable to larger banking 
organizations, including the Company. The rules require banks to 
hold more and higher quality capital as well as sufficient 
unencumbered liquid assets to meet certain stress scenarios 
defined by regulation. In November 2019, the federal banking 
regulators adopted two final rules (the “Tailoring Rules”) that 
revised the criteria for determining the applicability of regulatory 
capital and liquidity requirements for large U.S. banking 
organizations, including the Company and U.S. Bank National 
Association, and that tailored the application of the Federal 
Reserve’s enhanced prudential standards to large banking 
organizations. Although the Tailoring Rules and other recent 
changes to capital- and liquidity-related rules generally have 
simplified the regulatory framework applicable to the Company, 
future changes to the implementation of these rules including the 
common equity tier 1 capital conservation buffer, or additional 
capital- and liquidity-related rules, could require the Company to 
take further steps to increase its capital, increase its investment 
security holdings, divest assets or operations, or otherwise 
change aspects of its capital and/or liquidity measures, including 
in ways that may be dilutive to shareholders or could limit the 
Company’s ability to pay common stock dividends, repurchase 
its common stock, invest in its businesses or provide loans to its 
customers. 

During 2020 the Federal Reserve implemented measures 
requiring all large bank holding companies to preserve capital 
through the suspension of share repurchase programs and 
capping common stock dividends to existing rates that do not 
exceed the average of the last four quarters’ earnings. These 

153 

capital preservation actions applied to the third and fourth 
quarters of 2020. In December 2020, the Federal Reserve 
announced that these bank holding companies could continue 
existing dividend payments and resume stock repurchases in the 
first quarter of 2021, as long as the combined amounts of 
repurchases and dividends in that quarter do not exceed the 
bank holding company’s average earnings per quarter over the 
last four quarters. However, the COVID-19 pandemic and/or 
additional actions by the Federal Reserve may cause the 
Company to suspend its share repurchase program and limit 
capital distributions in future periods, including reducing or 
suspending its common stock dividend. 

Additional requirements may be imposed in the future. In 
December 2017, the Basel Committee finalized a package of 
revisions to the Basel III framework (commonly referred to as 
“Basel IV”). The changes are meant to improve the calculation of 
risk-weighted assets and the comparability of capital ratios. 
Federal banking regulators are expected to undertake rule-
makings in future years to implement these revisions in the United 
States. The ultimate impact of revisions to the Basel III–based 
framework in the United States on the Company’s capital and 
liquidity will depend on the final rule-makings and the 
implementation process thereafter. 

Refer to “Supervision and Regulation” in the Company’s 
Annual Report on Form 10-K for additional information regarding 
the Company’s capital and liquidity requirements. 

The Company is subject to significant financial and 
reputation risks from potential legal liability and 
governmental actions The Company faces significant legal 
risks in its businesses, and the volume of claims and amount of 
damages and penalties claimed in litigation and governmental 
proceedings against it and other financial institutions are 
substantial. Customers, clients and other counterparties are 
making claims for substantial or indeterminate amounts of 
damages, while banking regulators and certain other 
governmental authorities have focused on enforcement. The 
Company is named as a defendant or is otherwise involved in 
many legal proceedings, including class actions and other 
litigation. As a participant in the financial services industry, it is 
likely that the Company will continue to experience a high level of 
litigation related to its businesses and operations in the future. 
Substantial legal liability or significant governmental action against 
the Company could materially impact the Company’s financial 
condition and results of operations (including because such 
matters may be resolved for amounts that exceed established 
accruals for a particular period) or cause significant reputational 
harm to the Company. 

Many financial institutions, including the Company, have 
received inquiries from the United States Congress, regulators 
and other government agencies and are subject to litigation 
regarding participation directly or on behalf of customers and 
clients in United States government programs designed to 
support individuals, households and businesses impacted by the 
economic disruptions caused by the COVID-19 pandemic. The 
Company’s participation in these and other programs used in 

response to the COVID-19 pandemic may lead to additional 
government and regulatory inquiries and litigation in the future, 
any of which could negatively impact the Company’s business, 
reputation, financial condition and results of operations. 

The Company may be required to repurchase mortgage 
loans or indemnify mortgage loan purchasers as a result of 
breaches in contractual representations and warranties 
When the Company sells mortgage loans that it has originated to 
various parties, including GSEs, it is required to make customary 
representations and warranties to the purchaser about the 
mortgage loans and the manner in which they were originated. 
The Company may be required to repurchase mortgage loans or 
be subject to indemnification claims in the event of a breach of 
contractual representations or warranties that is not remedied 
within a certain period. Contracts for residential mortgage loan 
sales to the GSEs include various types of specific remedies and 
penalties that could be applied if the Company does not 
adequately respond to repurchase requests. If economic 
conditions and the housing market deteriorate or the GSEs 
increase their claims for breached representations and 
warranties, the Company could have increased repurchase 
obligations and increased losses on repurchases, requiring 
material increases to its repurchase reserve. 

Credit and Mortgage Business Risk 
Heightened credit risk could require the Company to 
increase its provision for credit losses, which could have a 
material adverse effect on the Company’s results of 
operations and financial condition When the Company lends 
money, or commits to lend money, it incurs credit risk, or the risk 
of losses if its borrowers do not repay their loans. As one of the 
largest lenders in the United States, the credit performance of the 
Company’s loan portfolios significantly affects its financial results 
and condition. If the current economic environment were to 
further deteriorate, the Company’s customers may have more 
difficulty in repaying their loans or other obligations, which could 
result in a higher level of credit losses and higher provisions for 
credit losses. Certain industries where the Company has credit 
exposure, including retail, energy, media and entertainment, 
lodging, and airlines, have experienced significant operational 
challenges as a result of COVID-19. Unexpected stress on the 
United States economy or the local economies in which the 
Company does business, including the economic stress caused 
by the COVID-19 pandemic, has resulted, and in the future may 
result, in, among other things, unexpected deterioration in credit 
quality of the loan portfolio, or in the value of collateral securing 
those loans, which, during the COVID-19 pandemic caused, and 
in the future could cause, the Company to establish higher 
provisions for credit losses. 

In response to the COVID-19 pandemic and to support its 
customers, the Company has offered payment deferrals and 
other expanded assistance to customers, and, during 2020, 
committed to suspend mortgage payments and foreclosure sales 
for financially impacted customers for certain periods of time. A 

154 

number of the Company’s customers sought to suspend their 
mortgage payments under these programs. Suspensions of 
mortgage payments and foreclosures and reduced pricing under 
these programs may adversely affect the Company’s revenue 
and results of operations. In addition, if these programs are not 
effective in mitigating the financial consequences of COVID-19 on 
customers, or if customers are unable to pay their loans after 
these programs expire, the Company may experience higher 
rates of default, increased credit losses and additional increases 
to the allowance for credit losses in future periods. 

The Company reserves for credit losses by establishing an 

allowance through a charge to earnings to provide for loan 
defaults and nonperformance. The Company’s allowance for loan 
losses is compliant with the Current Expected Credit Loss (CECL) 
methodology, which is based on the portfolio’s historical loss 
experience, an evaluation of the risks associated with its loan 
portfolio, including the size and composition of the loan portfolio, 
current and foreseeable economic conditions and borrower and 
collateral quality. These conditions inform the Company’s 
expected lifetime loss estimates of the portfolio, which is the 
foundation for the allowance for credit losses. These forecasts 
and estimates require difficult, subjective, and complex 
judgments, including forecasts of economic conditions and how 
these economic predictions might impair the ability of the 
Company’s borrowers to repay their loans. The Company may 
not be able to accurately predict these economic conditions and/ 
or some or all of their effects, which may, in turn, negatively 
impact the reliability of the process. The Company also makes 
loans to borrowers where it does not have or service the loan 
with the first lien on the property securing its loan. For loans in a 
junior lien position, the Company may not have access to 
information on the position or performance of the first lien when it 
is held and serviced by a third party, which may adversely affect 
the accuracy of the loss estimates for loans of these types. 
Increases in the Company’s allowance for loan losses may not be 
adequate to cover actual loan losses, and future provisions for 
loan losses could materially and adversely affect its financial 
results. In addition, the Company’s ability to assess the 
creditworthiness of its customers may be impaired if the models 
and approaches it uses to select, manage, and underwrite its 
customers become less predictive of future behaviors. 

A concentration of credit and market risk in the Company’s 
loan portfolio could increase the potential for significant 
losses The Company may have higher credit risk, or experience 
higher credit losses, to the extent its loans are concentrated by 
loan type, industry segment, borrower type, or location of the 
borrower or collateral. For example, the Company’s credit risk 
and credit losses can increase if borrowers who engage in similar 
activities are uniquely or disproportionately affected by economic 
or market conditions, or by regulation, such as regulation related 
to climate change. Deterioration in economic conditions or real 
estate values in states or regions where the Company has 
relatively larger concentrations of residential or commercial real 
estate could result in higher credit costs. 

Changes in interest rates can impact the value of the 
Company’s mortgage servicing rights and mortgages held 
for sale, and can make its mortgage banking revenue 
volatile from quarter to quarter, which can reduce its 
earnings The Company has a portfolio of MSRs, which is the 
right to service a mortgage loan—collect principal, interest and 
escrow amounts—for a fee, with a fair value of $2.2 billion as of 
December 31, 2020. The Company initially carries its MSRs using 
a fair value measurement of the present value of the estimated 
future net servicing income, which includes assumptions about 
the likelihood of prepayment by borrowers. Changes in interest 
rates can affect prepayment assumptions and thus fair value. 
When interest rates fall, prepayments tend to increase as 
borrowers refinance, and the fair value of MSRs can decrease, 
which in turn reduces the Company’s earnings. Further, it is 
possible that, because of economic conditions and/or a weak or 
deteriorating housing market, even when interest rates fall or 
remain low, mortgage originations may fall or any increase in 
mortgage originations may not be enough to offset the decrease 
in the MSRs’ value caused by the lower rates. 

A decline in the soundness of other financial institutions 
could adversely affect the Company’s results of operations 
The Company’s ability to engage in routine funding or settlement 
transactions could be adversely affected by the actions and 
commercial soundness of other domestic or foreign financial 
institutions. Financial services institutions are interrelated as a 
result of trading, clearing, counterparty or other relationships. The 
Company has exposure to many different counterparties, and the 
Company routinely executes and settles transactions with 
counterparties in the financial services industry, including brokers 
and dealers, commercial banks, investment banks, mutual and 
hedge funds, and other institutional clients. As a result, defaults 
by, or even rumors or questions about, the soundness of one or 
more financial services institutions, or the financial services 
industry generally, could lead to losses or defaults by the 
Company or by other institutions and impact the Company’s 
predominately United States–based businesses or the less 
significant merchant processing, corporate trust and fund 
administration services businesses it operates in foreign 
countries. Many of these transactions expose the Company to 
credit risk in the event of a default by a counterparty or client. In 
addition, the Company’s credit risk may be further increased 
when the collateral held by the Company cannot be realized upon 
or is liquidated at prices not sufficient to recover the full amount of 
the financial instrument exposure due the Company. There is no 
assurance that any such losses would not adversely affect the 
Company’s results of operations. 

Change in residual value of leased assets may have an 
adverse impact on the Company’s financial results The 
Company engages in leasing activities and is subject to the risk 
that the residual value of the property under lease will be less 
than the Company’s recorded asset value. Adverse changes in 
the residual value of leased assets can have a negative impact on 
the Company’s financial results. The risk of changes in the 

155 

realized value of the leased assets compared to recorded residual 
values depends on many factors outside of the Company’s 
control, including supply and demand for the assets, condition of 
the assets at the end of the lease term, and other economic 
factors. 

creditors, except to the extent that any of the Company’s claims 
as a creditor of that subsidiary may be recognized. Refer to 
“Supervision and Regulation” in the Company’s Annual Report on 
Form 10-K for additional information regarding limitations on the 
amount of dividends U.S. Bank National Association may pay. 

Liquidity Risk 
If the Company does not effectively manage its liquidity, its 
business could suffer The Company’s liquidity is essential for 
the operation of its business. Market conditions, unforeseen 
outflows of funds or other events could negatively affect the 
Company’s level or cost of funding, affecting its ongoing ability to 
accommodate liability maturities and deposit withdrawals, meet 
contractual obligations, and fund asset growth and new business 
transactions at a reasonable cost and in a timely manner. If the 
Company’s access to stable and low-cost sources of funding, 
such as customer deposits, is reduced, the Company might need 
to use alternative funding, which could be more expensive or of 
limited availability. Any substantial, unexpected or prolonged 
changes in the level or cost of liquidity could adversely affect the 
Company’s business. 

Loss of customer deposits could increase the Company’s 
funding costs The Company relies on bank deposits to be a 
low-cost and stable source of funding. The Company competes 
with banks and other financial services companies for deposits, 
including those that offer on-line channels. If the Company’s 
competitors raise the interest rates they pay on deposits, the 
Company’s funding costs may increase, either because the 
Company raises the interest rates it pays on deposits to avoid 
losing deposits to competitors or because the Company loses 
deposits to competitors and must rely on more expensive 
sources of funding. Higher funding costs reduce the Company’s 
net interest margin and net interest income. Checking and 
savings account balances and other forms of customer deposits 
may decrease when customers perceive alternative investments, 
such as the stock market, as providing a better risk/return 
tradeoff. When customers move money out of bank deposits and 
into other investments, the Company may lose a relatively low-
cost source of funds, increasing the Company’s funding costs 
and reducing the Company’s net interest income. 

The Company relies on dividends from its subsidiaries for 
its liquidity needs, and the payment of those dividends is 
limited by laws and regulations The Company is a separate 
and distinct legal entity from U.S. Bank National Association and 
its non-bank subsidiaries. The Company receives a significant 
portion of its cash from dividends paid by its subsidiaries. These 
dividends are the principal source of funds to pay dividends on 
the Company’s stock and interest and principal on its debt. 
Various federal and state laws and regulations limit the amount of 
dividends that U.S. Bank National Association and certain of its 
non-bank subsidiaries may pay to the Company without 
regulatory approval. Also, the Company’s right to participate in a 
distribution of assets upon a subsidiary’s liquidation or 
reorganization is subject to prior claims of the subsidiary’s 

Competitive and Strategic Risk 
The financial services industry is highly competitive, and 
competitive pressures could intensify and adversely affect 
the Company’s financial results The Company operates in a 
highly competitive industry that could become even more 
competitive as a result of legislative, regulatory and technological 
changes, as well as continued industry consolidation, which may 
increase in connection with current economic and market 
conditions. This consolidation may produce larger, better-
capitalized and more geographically diverse companies that are 
capable of offering a wider array of financial products and 
services at more competitive prices. The Company competes 
with other commercial banks, savings and loan associations, 
mutual savings banks, finance companies, mortgage banking 
companies, credit unions, investment companies, credit card 
companies, and a variety of other financial services and advisory 
companies. Legislative or regulatory changes also could lead to 
increased competition in the financial services sector. For 
example, the Economic Growth Act and the Tailoring Rules have 
reduced the regulatory burden of large bank holding companies, 
including the Company and some of its competitors, and raised 
the asset thresholds at which more onerous requirements apply, 
which could cause certain large bank holding companies with 
less than $250 billion in total consolidated assets, which were 
previously subject to more stringent enhanced prudential 
standards, to become more competitive or to pursue expansion 
more aggressively. 

In addition, technology has lowered barriers to entry and 
made it possible for non-banks to offer products and services, 
such as loans and payment services, that traditionally were 
banking products, and made it possible for technology 
companies to compete with financial institutions in providing 
electronic, internet-based, and mobile phone–based financial 
solutions. Competition with non-banks, including technology 
companies, to provide financial products and services is 
intensifying. In particular, the activity of financial technology 
companies (“fintechs”) has grown significantly over recent years 
and is expected to continue to grow. Fintechs have and may 
continue to offer bank or bank-like products. For example, a 
number of fintechs have applied for bank or industrial loan 
charters, which, in some cases, have been granted. In addition, 
other fintechs have partnered with existing banks to allow them to 
offer deposit products or payment services to their customers. 
Many of these companies, including the Company’s competitors, 
have fewer regulatory constraints, and some have lower cost 
structures, in part due to lack of physical structures. Also, the 
potential need to adapt to industry changes in information 
technology systems, on which the Company and financial 

156 

services industry are highly dependent, could present operational 
issues and require capital spending. The Company’s ability to 
compete successfully depends on a number of factors, including, 
among others, its ability to develop and execute strategic plans 
and initiatives; developing, maintaining and building long-term 
customer relationships based on quality service, competitive 
prices, high ethical standards and safe, sound assets; and 
industry and general economic trends. A failure to compete 
effectively could contribute to downward price pressure on the 
Company’s products or services or a loss of market share. 

The Company may need to lower prices on existing 
products and services and develop and introduce new 
products and services to maintain market share The 
Company’s success depends, in part, on its ability to adapt its 
products and services to evolving industry standards. There is 
increasing pressure to provide products and services at lower 
prices. Lower prices can reduce the Company’s net interest 
margin and revenues from its fee-based products and services. In 
addition, the adoption of new technologies or further 
developments in current technologies require the Company to 
make substantial expenditures to modify or adapt its existing 
products and services. Also, these and other capital investments 
in the Company’s businesses may not produce expected growth 
in earnings anticipated at the time of the expenditure. The 
Company might not be successful in developing or introducing 
new products and services, adapting to changing customer 
preferences and spending and saving habits (which may be 
altered significantly and with little warning, such as during the 
COVID-19 pandemic), achieving market acceptance of its 
products and services, or sufficiently developing and maintaining 
loyal customer relationships. 

The Company may not be able to complete future 
acquisitions, and completed acquisitions may not produce 
revenue enhancements or cost savings at levels or within 
timeframes originally anticipated, may result in unforeseen 
integration difficulties, and may dilute existing 
shareholders’ interests The Company regularly explores 
opportunities to acquire financial services businesses or assets 
and may also consider opportunities to acquire other banks or 
financial institutions. The Company cannot predict the number, 
size or timing of acquisitions it might pursue. 

The Company must generally receive federal regulatory 
approval before it can acquire a bank or bank holding company. 
The Company’s ability to pursue or complete an attractive 
acquisition could be negatively impacted by regulatory delay or 
other regulatory issues. The Company cannot be certain when or 
if, or on what terms and conditions, any required regulatory 
approvals will be granted. For example, the Company may be 
required to sell branches as a condition to receiving regulatory 
approval for bank acquisitions. If the Company commits certain 
regulatory violations, including those that result in a downgrade in 
certain of the Company’s bank regulatory ratings, governmental 
authorities could, as a consequence, preclude it from pursuing 
future acquisitions for a period of time. 

There can be no assurance that acquisitions the Company 
completes will have the anticipated positive results, including 
results related to expected revenue increases, cost savings, 
increases in geographic or product presence, and/or other 
projected benefits. Integration efforts could divert management’s 
attention and resources, which could adversely affect the 
Company’s operations or results. The integration could result in 
higher than expected customer loss, deposit attrition, loss of key 
employees, disruption of the Company’s businesses or the 
businesses of the acquired company, or otherwise adversely 
affect the Company’s ability to maintain relationships with 
customers and employees or achieve the anticipated benefits of 
the acquisition. Also, the negative effect of any divestitures 
required by regulatory authorities in acquisitions or business 
combinations may be greater than expected. In addition, future 
acquisitions may also expose the Company to increased legal or 
regulatory risks. Finally, future acquisitions could be material to 
the Company, and it may issue additional shares of stock to pay 
for those acquisitions, which would dilute current shareholders’ 
ownership interests. 

Accounting and Tax Risk 
The Company’s reported financial results depend on 
management’s selection of accounting methods and 
certain assumptions and estimates, which, if incorrect, 
could cause unexpected losses in the future The Company’s 
accounting policies and methods are fundamental to how the 
Company records and reports its financial condition and results 
of operations. The Company’s management must exercise 
judgment in selecting and applying many of these accounting 
policies and methods so they comply with generally accepted 
accounting principles and reflect management’s judgment 
regarding the most appropriate manner to report the Company’s 
financial condition and results of operations. In some cases, 
management must select the accounting policy or method to 
apply from two or more alternatives, any of which might be 
reasonable under the circumstances, yet might result in the 
Company’s reporting materially different results than would have 
been reported under a different alternative. 

Certain accounting policies are critical to presenting the 
Company’s financial condition and results of operations. They 
require management to make difficult, subjective or complex 
judgments about matters that are uncertain. Materially different 
amounts could be reported under different conditions or using 
different assumptions or estimates. These critical accounting 
policies include the allowance for credit losses, estimations of fair 
value, the valuation of MSRs, and income taxes. Because of the 
uncertainty of estimates involved in these matters, the Company 
may be required to do one or more of the following: significantly 
increase the allowance for credit losses and/or sustain credit 
losses that are significantly higher than the reserve provided, 
recognize significant losses on the remeasurement of certain 
asset and liability balances, or significantly increase its accrued 

157 

taxes liability. For more information, refer to “Critical Accounting 
Policies” in this Annual Report. 

The Company’s investments in certain tax-advantaged 
projects may not generate returns as anticipated and may 
have an adverse impact on the Company’s financial results 
The Company invests in certain tax-advantaged projects 
promoting affordable housing, community development and 
renewable energy resources. The Company’s investments in 
these projects are designed to generate a return primarily through 
the realization of federal and state income tax credits, and other 
tax benefits, over specified time periods. The Company is subject 
to the risk that previously recorded tax credits, which remain 
subject to recapture by taxing authorities based on compliance 
features required to be met at the project level, will fail to meet 
certain government compliance requirements and will not be able 
to be realized. The possible inability to realize these tax credit and 
other tax benefits can have a negative impact on the Company’s 
financial results. The risk of not being able to realize the tax 
credits and other tax benefits depends on many factors outside 
of the Company’s control, including changes in the applicable tax 
code and the ability of the projects to be completed. 

General Risk Factors 
The Company’s framework for managing risks may not be 
effective in mitigating risk and loss to the Company The 
Company’s risk management framework seeks to mitigate risk 
and loss. The Company has established processes and 
procedures intended to identify, measure, monitor, report, and 
analyze the types of risk to which it is subject, including liquidity 
risk, credit risk, market risk, interest rate risk, compliance risk, 
strategic risk, reputation risk, and operational risk related to its 
employees, systems and vendors, among others. However, as 
with any risk management framework, there are inherent 
limitations to the Company’s risk management strategies as there 
may exist, or develop in the future, risks that it has not 
appropriately anticipated or identified. In addition, the Company 
relies on quantitative models to measure certain risks and to 
estimate certain financial values, and these models could fail to 
predict future events or exposures accurately. The Company 
must also develop and maintain a culture of risk management 
among its employees, as well as manage risks associated with 
third parties, and could fail to do so effectively. If the Company’s 
risk management framework proves ineffective, the Company 

could incur litigation and negative regulatory consequences, and 
suffer unexpected losses that could affect its financial condition or 
results of operations. 

The Company’s business could suffer if it fails to attract 
and retain skilled employees The Company’s success 
depends, in large part, on its ability to attract and retain key 
employees. Competition for the best people in most activities the 
Company engages in can be intense. The Company may not be 
able to hire the best people or to keep them. Recent strong 
scrutiny of compensation practices has resulted in, and may 
continue to result in, additional regulation and legislation in this 
area. As a result, the Company may not be able to retain key 
employees by providing adequate compensation. There is no 
assurance that these developments will not cause increased 
turnover or impede the Company’s ability to retain and attract the 
highest caliber employees. 

A downgrade in the Company’s credit ratings could have a 
material adverse effect on its liquidity, funding costs and 
access to capital markets The Company’s credit ratings, 
which are subject credit agencies’ ongoing review of a number of 
factors, including factors not within the Company’s control, are 
important to the Company’s liquidity. A reduction in one or more 
of the Company’s credit ratings could adversely affect its liquidity, 
increase its funding costs or limit its access to the capital 
markets. Further, a downgrade could decrease the number of 
investors and counterparties willing or able, contractually or 
otherwise, to do business or lend to the Company, thereby 
adversely affecting the Company’s competitive position. There 
can be no assurance that the Company will maintain its current 
ratings and outlooks. 

Changes in accounting standards could materially impact 
the Company’s financial statements From time to time, the 
Financial Accounting Standards Board and the United States 
Securities and Exchange Commission change the financial 
accounting and reporting standards that govern the preparation 
of the Company’s financial statements. These changes can be 
hard to predict and can materially impact how the Company 
records and reports its financial condition and results of 
operations. The Company could be required to apply a new or 
revised standard retroactively or apply an existing standard 
differently, on a retroactive basis, in each case potentially 
resulting in the Company restating prior period financial 
statements. 

158 

Managing Committee 

Andrew Cecere 
Mr. Cecere is Chairman, President and Chief Executive Officer of 
U.S. Bancorp. Mr. Cecere, 60, has served as President of U.S. 
Bancorp since January 2016, Chief Executive Officer since April 
2017 and Chairman since April 2018. He also served as Vice 
Chairman and Chief Operating Officer from January 2015 to 
January 2016 and was U.S. Bancorp’s Vice Chairman and Chief 
Financial Officer from February 2007 until January 2015. Until that 
time, he served as Vice Chairman, Wealth Management and 
Investment Services, of U.S. Bancorp since the merger of Firstar 
Corporation and U.S. Bancorp in February 2001. Previously, he 
had served as an executive officer of the former U.S. Bancorp, 
including as Chief Financial Officer from May 2000 through 
February 2001. 

Elcio R.T. Barcelos 
Mr. Barcelos is Senior Executive Vice President and Chief Human 
Resources Officer of U.S. Bancorp. Mr. Barcelos, 50, has served 
in this position since joining U.S. Bancorp in September 2020. 
From April 2018 until August 2020, he served as Senior Vice 
President and Chief People and Places Officer of the Federal 
National Mortgage Association (Fannie Mae), having served as 
Senior Vice President, Human Resources of the DXC Technology 
Company from April 2017 to March 2018. Previously, 
Mr. Barcelos served as Senior Vice President and Head of 
Human Resources for the Enterprise Services business of 
Hewlett Packard Enterprise Company from June 2015 to April 
2017, and in other human resources senior leadership positions 
at Hewlett-Packard Company and Hewlett Packard Enterprise 
Company from July 2009 to June 2015. He previously served in 
various leadership roles at Wells Fargo and Bank of America. 

James L. Chosy 
Mr. Chosy is Senior Executive Vice President and General 
Counsel of U.S. Bancorp. Mr. Chosy, 57, has served in this 
position since March 2013. He also served as Corporate 
Secretary of U.S. Bancorp from March 2013 until April 2016. 
From 2001 to 2013, he served as the General Counsel and 
Secretary of Piper Jaffray Companies. From 1995 to 2001, 
Mr. Chosy was Vice President and Associate General Counsel of 
U.S. Bancorp, having also served as Assistant Secretary of 
U.S. Bancorp from 1995 through 2000 and as Secretary from 
2000 until 2001. 

Gregory G. Cunningham 
Mr. Cunningham is Senior Executive Vice President and Chief 
Diversity Officer of U.S. Bancorp. Mr. Cunningham, 57, has 
served in this position since July 2020. From July 2019 until July 
2020, he served as Senior Vice President and Chief Diversity 
Officer of U.S. Bancorp, having served as Vice President of 

Customer Engagement of U.S. Bancorp from October 2015, when 
he joined U.S. Bancorp, until July 2019. Previously, Mr. Cunningham 
served in various roles in the marketing department of Target 
Corporation from January 1998 until March 2015. 

Terrance R. Dolan 
Mr. Dolan is Vice Chair and Chief Financial Officer of U.S. 
Bancorp. Mr. Dolan, 59, has served in this position since August 
2016. From July 2010 to July 2016, he served as Vice Chair, 
Wealth Management and Investment Services, of U.S. Bancorp. 
From September 1998 to July 2010, Mr. Dolan served as U.S. 
Bancorp’s Controller. He additionally held the title of Executive 
Vice President from January 2002 until June 2010 and Senior 
Vice President from September 1998 until January 2002. 

Gunjan Kedia 
Ms. Kedia is Vice Chair, Wealth Management and Investment 
Services, of U.S. Bancorp. Ms. Kedia, 50, has served in this 
position since joining U.S. Bancorp in December 2016. From 
October 2008 until May 2016, she served as Executive Vice 
President of State Street Corporation where she led the core 
investment servicing business in North and South America and 
served as a member of State Street’s management committee, 
its senior most strategy and policy committee. Previously, 
Ms. Kedia was an Executive Vice President of global product 
management at Bank of New York Mellon from 2004 to 2008. 

James B. Kelligrew 
Mr. Kelligrew is Vice Chair, Corporate and Commercial Banking, 
of U.S. Bancorp. Mr. Kelligrew, 55, has served in this position 
since January 2016. From March 2014 until December 2015, he 
served as Executive Vice President, Fixed Income and Capital 
Markets, of U.S. Bancorp, having served as Executive Vice 
President, Credit Fixed Income, of U.S. Bancorp from May 2009 
to March 2014. Prior to that time, he held various leadership 
positions with Wells Fargo Securities from 2003 to 2009. 

Shailesh M. Kotwal 
Mr. Kotwal is Vice Chair, Payment Services, of U.S. Bancorp. 
Mr. Kotwal, 56, has served in this position since joining U.S. 
Bancorp in March 2015. From July 2008 until May 2014, he 
served as Executive Vice President of TD Bank Group with 
responsibility for retail banking products and services and as 
Chair of its enterprise payments council. From 2006 until 2008, 
he served as President, International, of eFunds Corporation. 
Previously, Mr. Kotwal served in various leadership roles at 
American Express Company from 1989 until 2006, including 
responsibility for operations in North and South America, Europe 
and the Asia-Pacific regions. 

159 

Katherine B. Quinn 
Ms. Quinn is Vice Chair and Chief Administrative Officer of U.S. 
Bancorp. Ms. Quinn, 56, has served in this position since April 
2017. From September 2013 to April 2017, she served as 
Executive Vice President and Chief Strategy and Reputation 
Officer of U.S. Bancorp and has served on U.S. Bancorp’s 
Managing Committee since January 2015. From September 
2010 until January 2013, she served as Chief Marketing Officer of 
WellPoint, Inc. (now known as Anthem, Inc.), having served as 
Head of Corporate Marketing of WellPoint from July 2005 until 
September 2010. 

Jodi L. Richard 
Ms. Richard is Vice Chair and Chief Risk Officer of U.S. Bancorp. 
Ms. Richard, 52, has served in this position since October 2018. 
She served as Executive Vice President and Chief Operational 
Risk Officer of U.S. Bancorp from January 2018 until October 
2018, having served as Senior Vice President and Chief 
Operational Risk Officer from 2014 until January 2018. Prior to 
that time, Ms. Richard held various senior leadership roles at 
HSBC from 2003 until 2014, including Executive Vice President 
and Head of Operational Risk and Internal Control at HSBC North 
America from 2008 to 2014. Ms. Richard started her career at 
the Office of the Comptroller of the Currency in 1990 as a national 
bank examiner. 

Mark G. Runkel 
Mr. Runkel is Senior Executive Vice President and Chief Credit 
Officer of U.S. Bancorp. Mr. Runkel, 44, has served in this 
position since December 2013. From February 2011 until 
December 2013, he served as Senior Vice President and Credit 
Risk Group Manager of U.S. Bancorp Retail and Payment 
Services Credit Risk Management, having served as Senior Vice 
President and Risk Manager of U.S. Bancorp Retail and Small 
Business Credit Risk Management from June 2009 until February 
2011. From March 2005 until May 2009, he served as Vice 
President and Risk Manager of U.S. Bancorp. 

Dominic V. Venturo 
Mr. Venturo is Senior Executive Vice President and Chief Digital 
Officer of U.S. Bancorp. Mr. Venturo, 54, has served in this 
position since July 2020. From January 2015 until July 2020, he 
served as Executive Vice President and Chief Innovation Officer of 
U.S. Bancorp, having served as Senior Vice President and Chief 
Innovation Officer of U.S. Bancorp Payment Services from 
January 2010 until January 2015. From January 2007 to 
December 2009, Mr. Venturo served as Senior Vice President 
and Chief Innovation Officer of U.S. Bancorp Retail Payment 
Solutions. Prior to that time, he served as Senior Vice President 
and held product management positions in various U.S. Bancorp 
Payment Services business lines from December 1998 to 
December 2006. 

Jeffry H. von Gillern 
Mr. von Gillern is Vice Chair, Technology and Operations 
Services, of U.S. Bancorp. Mr. von Gillern, 55, has served in this 
position since July 2010. From April 2001, when he joined 
U.S. Bancorp, until July 2010, Mr. von Gillern served as Executive 
Vice President of U.S. Bancorp, additionally serving as Chief 
Information Officer from July 2007 until July 2010. 

Timothy A. Welsh 
Mr. Welsh is Vice Chair, Consumer and Business Banking, of 
U.S. Bancorp. Mr. Welsh, 55, has served in this position since 
March 2019. Prior to that, he served as Vice Chair, Consumer 
Banking Sales and Support since joining U.S. Bancorp in July 
2017. From July 2006 until June 2017, he served as a Senior 
Partner at McKinsey & Company where he specialized in financial 
services and the consumer experience. Previously, Mr. Welsh 
served as a Partner at McKinsey from 1999 to 2006. 

160 

Directors 

Andrew Cecere1,3,7 
Chairman, President and Chief Executive Officer 
U.S. Bancorp 

Warner L. Baxter2,4 
Chairman, President and Chief Executive Officer 
Ameren Corporation 
(Energy) 

Dorothy J. Bridges6,7 
Former Senior Vice President 
Federal Reserve Bank of Minneapolis 
(Government) 

Elizabeth L. Buse2,3 
Former Chief Executive Officer 
Monitise PLC 
(Financial services) 

Marc N. Casper1,5,6 
Chairman, President and Chief Executive Officer 
Thermo Fisher Scientific Inc. 
(Life sciences and healthcare technology) 

Kimberly N. Ellison-Taylor2,6 
Executive Director of Finance Thought Leadership 
Oracle Corporation 
(Technology) 

Kimberly J. Harris1,3,5 
Retired President and Chief Executive Officer 
Puget Energy, Inc. 
(Energy) 

1.  Executive Committee 
2.  Audit Committee 
3.  Capital Planning Committee 
4.  Compensation and Human Resources Committee 
5.  Governance Committee 
6.  Public Responsibility Committee 
7.  Risk Management Committee 

Roland A. Hernandez1,2,3 
Founding Principal and Chief Executive Officer 
Hernandez Media Ventures 
(Media) 

Olivia F. Kirtley1,4,5 
Business Consultant 
(Consulting) 

Karen S. Lynch1,2,4 
President and Chief Executive Officer 
CVS Health Corporation 
(Health care) 

Richard P. McKenney1,5,7 
President and Chief Executive Officer 
Unum Group 
(Financial protection benefits) 

Yusuf I. Mehdi6,7 
Corporate Vice President 
Microsoft Corporation 
(Technology) 

John P. Wiehoff6,7 
Retired Chairman and Chief Executive Officer 
C.H. Robinson Worldwide, Inc. 
(Transportation and logistics services) 

Scott W. Wine1,2,4 
Chief Executive Officer 
CNH Industrial N.V. 
(Agricultural machinery) 

161 

We’re there,
from anywhere

Corporate Information 

Executive Offces 
U.S. Bancorp 
800 Nicollet Mall 
Minneapolis, MN 55402 

Common Stock Transfer 
Agent and Registrar 
Computershare acts as our transfer agent 
and registrar, dividend paying agent and 
dividend reinvestment plan administrator, 
and maintains all shareholder records 
for the company. Inquiries related to 
shareholder records, stock transfers, 
changes of ownership, lost stock 
certifcates, changes of address 
and dividend payment should be 
directed to the transfer agent at: 

Computershare 
P.O. Box 505000 
Louisville, KY 40233 
Phone: 888.778.1311 or 
201.680.6578 (international calls) 

computershare.com/investor 

Registered or Certifed Mail: 
Computershare 
462 South 4th Street, Suite 1600 
Louisville, KY 40202 

Telephone representatives are available 
weekdays from 8 a.m. to 6 p.m., Central 
Time, and automated support is available 
24 hours a day, seven days a week. 
Specifc information about your account 
is available on Computershare’s 
Investor Center website. 

Independent Auditor 
Ernst & Young LLP serves as the 
independent auditor for U.S. Bancorp’s 
fnancial statements. 

Common Stock 
Listing and Trading 
U.S. Bancorp common stock is listed and 
traded on the New York Stock Exchange 
under the ticker symbol USB. 

Dividends and 
Reinvestment Plan 
U.S. Bancorp currently pays quarterly 
dividends on our common stock on or about 
the 15th day of January, April, July and 
October, subject to approval by our Board 
of Directors. U.S. Bancorp shareholders can 
choose to participate in a plan that provides 
automatic reinvestment of dividends and/or 
optional cash purchase of additional shares 
of U.S. Bancorp common stock. For more 
information, please contact our transfer 
agent, Computershare. 

Investor Relations Contact 
Jennifer A. Thompson, CFA 
Executive Vice President 
Investor Relations 
jen.thompson@usbank.com 
Phone: 612.303.0778 or 866.775.9668 

Financial Information 
U.S. Bancorp news and fnancial results are 
available through our website and by mail. 

Website: For information about 
U.S. Bancorp, including news, fnancial 
results, annual reports and other 
documents fled with the Securities 
and Exchange Commission, visit 
usbank.com and click on About Us. 

Mail: At your request, we will mail to you 
our quarterly earnings, news releases, 
quarterly fnancial data reported on Form 
10-Q, Form 10-K and additional copies
of our annual reports. Please contact:

U.S. Bancorp Investor Relations 
800 Nicollet Mall 
Minneapolis, MN 55402 
investorrelations@usbank.com 
Phone: 866.775.9668 

Media Requests 
David R. Palombi 
Global Chief Communications Offcer 
Public Affairs and Communications 
david.palombi@usbank.com 
Phone: 612.303.3167 

Privacy 
U.S. Bancorp is committed to 
respecting the privacy of our customers 
and safeguarding the fnancial and 
personal information provided to us. 
To learn more about the U.S. Bancorp 
commitment to protecting privacy, visit 
usbank.com and click on Privacy. 

Accessibility 
U.S. Bancorp is committed to providing 
ready access to our products and services 
so all of our customers, including people 
with disabilities, can succeed fnancially. 
To learn more, visit usbank.com and click 
on Accessibility. 

Code of Ethics 
At U.S. Bancorp, our commitment to high 
ethical standards guides everything we do. 
Demonstrating this commitment through 
our words and actions is how each of 
us does the right thing every day for our 
customers, shareholders, communities 
and each other. Our ethical culture has 
been recognized by the Ethisphere® 
Institute, which again named us to its 
World’s Most Ethical Companies® list. 

Each year, every employee certifes 
compliance with the letter and spirit of our 
Code of Ethics and Business Conduct. 

For details about our Code of Ethics and 
Business Conduct, visit usbank.com 
and click on About Us and then Investor 
Relations and then Corporate Governance. 

Diversity, Equity and Inclusion 
At U.S. Bancorp, embracing diversity, 
championing equity and fostering 
inclusion are business imperatives. 
We view everything we do through 
a diversity, equity and inclusion lens 
to deepen our relationships with our 
stakeholders: our employees, customers, 
shareholders and communities. 

Our employees bring their whole selves to 
work. We respect and value each other’s 
differences, strengths and perspectives, 
and we strive to refect the communities 
we serve. This makes us stronger, 
more innovative and more responsive 
to our diverse customers’ needs. 

Equal Opportunity 
and Affrmative Action 
U.S. Bancorp and our subsidiaries are 
committed to providing Equal Employment 
Opportunity to all employees and 
applicants for employment. In keeping with 
this commitment, employment decisions 
are made based on abilities, not race, 
color, religion, creed, citizenship, national 
origin or ancestry, gender, age, disability, 
veteran status, sexual orientation, marital 
status, gender identity or expression, 
genetic information or any other factors 
protected by law. The company complies 
with municipal, state and federal fair 
employment laws, including regulations 
applying to federal contractors. 

U.S. Bancorp, including each of our 
subsidiaries, is an equal opportunity 
employer committed to creating a 
diverse workforce. 

©2021 U.S. Bancorp 

 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
800 Nicollet Mall 
Minneapolis, MN 55402 
800.USBANKS (872.2657) 
usbank.com 

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