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FY2019 Annual Report · Zix
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2019 Annual Report 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Statements  in  this  document  that  are  not  purely  historical  facts  or  that  necessarily 
depend  upon  future  events,  including  statements  about  forecasts  of  sales,  revenue  or 
earnings,  or  other  statements  about  anticipations,  beliefs,  expectations,  hopes, 
intentions  or  strategies  for  the  future,  may  be  forward-looking  statements  within  the 
meaning of Section 21E of the Securities Exchange Act of 1934, as amended. Readers 
are  cautioned  not  to  place  undue  reliance  on  forward-looking  statements.  All  forward-
looking  statements  are  based  upon  information  available  to  Zix  on  the  date  this 
document  was  printed.  Zix  undertakes  no  obligation  to  publicly  update  or  revise  any 
forward-looking  statements,  whether  as  a  result  of  new  information,  future  events  or 
otherwise.  Any  forward-looking  statements  involve  risks  and  uncertainties  that  could 
cause actual events or results to differ materially from the events or results described in 
the  forward-looking  statements,  including  risks  or  uncertainties  related  to  market 
acceptance  of  new  Zix  solutions  and  how  privacy  and  data  security  laws  may  affect 
demand for Zix email data protection solutions. Zix may not succeed in addressing these 
and other risks. Further information regarding factors that could affect Zix financial and 
other results can be found in the risk factors section of the accompanying annual report 
on Form 10-K. 

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(cid:3)

United States 
SECURITIES AND EXCHANGE COMMISSION 
Washington, D.C. 20549  

Form 10-K 

(Mark One) 
(cid:95)(cid:95)  ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 

For the fiscal year ended December 31, 2019 
(cid:134)  TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 
For the transition period from            to             
Commission File Number: 0-17995  

Zix Corporation 

(Exact Name of Registrant as Specified in its Charter) 

Texas 
(State or Other Jurisdiction of 
Incorporation or Organization) 

75-2216818 
(I.R.S. Employer 
Identification Number) 

2711 N. Haskell Avenue, Suite 2200, LB 36, Dallas, Texas 75204-2960 
(Address of Principal Executive Offices) 
(214) 370-2000 
(Registrant’s Telephone Number, Including Area Code) 
Securities Registered Pursuant to Section 12(b) of the Act:  
Trading Symbol 
ZIXI 

Name of each exchange on which registered 
NASDAQ 

Securities Registered Pursuant to Section 12(g) of the Act: None 

Title of each class of stock 
Common Stock 
$0.01 Par Value 

Indicate by check mark whether the Registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.    Yes  (cid:134)    No  (cid:95) 
Indicate by check mark whether the Registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.    Yes  (cid:134)    No  (cid:95) 
Indicate by check mark whether the Registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange 
Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports) and (2) has been subject 
to such filing requirements for the past 90 days.    Yes  (cid:95)    No  (cid:134) 

Indicate by check mark whether the Registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 
405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit 
such reports)    Yes  (cid:95)    No  (cid:134) 

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§229.405 of this chapter) is not contained 
herein, and will not be contained, to the best of Registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part 
III of this Form 10-K or any amendment to this Form 10-K.   (cid:134) 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer,  smaller reporting company, or an 
emerging growth company. See definitions of “large accelerated filer,” “accelerated filer,”  “smaller reporting company,” and “emerging growth company” in 
Rule 12b-2 of the Exchange Act.  
Large accelerated filer 
Non-accelerated filer 

(cid:95) 
Accelerated filer 
Smaller reporting company  (cid:134) 
Emerging growth company  (cid:134) 
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying 

(cid:134) 
(cid:134)   

with any new or revised financial accounting standards provided pursuant to Section 13 (a) of the Exchange Act.  (cid:134) 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  (cid:134)    No  (cid:95) 
As of March 4, 2020, there were 55,641,885 shares of Zix Corporation $0.01 par value common stock outstanding. As of June 30, 2019, the 

aggregate market value of the shares of Zix Corporation common stock held by non-affiliates was $498,353,887. 

Portions of the Registrant’s 2020 Proxy Statement are incorporated by reference into Part III of this Form 10-K. 

DOCUMENTS INCORPORATED BY REFERENCE 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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PART I 

Item 1. Business 

Zix® (the “Company,” “we,” “our,” or “us”) is a leading provider of cloud email security, productivity and compliance solutions. 
Trusted by the nation’s most influential institutions in healthcare, finance and government. Zix delivers a superior experience and easy-
to-use solutions for email encryption and data loss prevention (“DLP”), advanced threat protection and archiving. As a leading provider 
of cloud-based cybersecurity, compliance, and productivity solutions for businesses of all sizes, we are focused on the protection of 
business communication, enabling our customers to better secure data and meet compliance needs. We serve organizations in many 
industries, with particular emphasis on the healthcare (including multiple major hospitals and several Blue Cross Blue Shield plans), 
financial services (including several U.S. Banks), and insurance and government (including divisions of the U.S. Treasury and the U.S. 
Securities and Exchange Commission (the “SEC”)) sectors.  

Our email encryption and DLP capabilities enable the secure exchange of email that includes sensitive information. Through a 
comprehensive secure messaging service, called Email Encryption (formerly ZixEncrypt), we allow an enterprise to use policy-driven 
rules to determine which email messages should be sent securely or quarantined for review to comply with regulations or company-
defined policies.  

The main differentiation for Email Encryption in the marketplace is our exceptional ease of use. The best example of this is our 
ability to provide transparent delivery of encrypted email. Most email encryption solutions are focused on the sender. They typically 
introduce an added burden on recipients, often requiring additional user authentication  with the creation of a  new  user identity and 
password. We designed our solution to alleviate the recipient’s burden by enabling the delivery of encrypted email automatically and 
transparently. Zix enables transparent delivery through (1) The Directory (formerly ZixDirectory®), the world’s largest email encryption 
community which is designed to share identities of our tens of millions of members, (2) Zix’s patented Best Method of Delivery®, which 
is designed to deliver email in the most secure, most convenient method possible for the recipient, and (3) Email Encryption, which 
automatically encrypts and decrypts messages with sensitive content. The result is secure, transparent encrypted email, such that secure 
email can be exchanged without any impact to administrators or extra steps for both senders and recipients. Our Email Encryption also 
addresses a business’s greatest source of data loss – corporate email – with an easy, straightforward DLP approach. By focusing strictly 
on  the  risks  of  email,  Email  Encryption  simplifies  DLP  in  comparison  to  other  DLP  solutions  by  decreasing  complexity  and  cost, 
reducing deployment time from months to hours and minimizing impact on customer resources and workflow. In addition, Zix offers a 
convenient experience for both employees interacting with our solution and administrators managing the system. 

Our Email Encryption solution enables DLP capabilities for email by combining proven policy and content scanning capabilities with 
quarantine functionality. The quarantine system and its intuitive interface allow administrators to (1) easily define policies and create custom 
lexicons for quarantining email messages, (2) conveniently manage quarantined messages using flexible searching and filtering options, 
(3) release or delete individual or multiple quarantined messages with one click, (4) review reports that monitor quarantine activities and 
trends and (5) automate custom notifications informing employees of quarantined messages. 

Email Encryption from Zix also provides greater visibility into an organization’s data risks in email by capturing data in outbound 
emails  and  highlighting  violations  that  trigger  policy  filters  to  encrypt  or  quarantine.  Through  our  interactive,  real-time  interface, 
companies can monitor their greatest vulnerabilities, generate reports for business executives and train employees about the sensitivity 
of their company’s data.  

The solution is available as a hosted solution, as a multi-tenant solution, or as a physical or virtual on-premises appliance. 

In March 2017, Zix acquired Greenview Data, Inc. (“Greenview”), an email security company.  Zix’s acquisition of Greenview 
addresses increasing buyer demand for email security bundles by adding advanced threat protection, antivirus, anti-spam and archiving 
capabilities to its industry-leading email encryption. Greenview was a good fit for Zix’s business based on its employees’ expertise in 
email security and its emphasis on customer success, which align with Zix’s reputation for delivering industry-leading solutions and a 
superior experience. 

Through the acquisition of Greenview, Zix launched two new solutions in April 2017 – ZixProtectSM and ZixArchiveSM. ZixProtect 
is now called Advanced Email Threat Protection while ZixArchive is called Information Archive.  Advanced Email Threat Protection 
defends organizations from zero-day malware, ransomware, phishing, CEO fraud, W-2 phishing attacks, spam and viruses in email with 
multi-layer  filtering  techniques.  Accuracy  in  protecting  organizations  from  email  threats  is  increased  further  with  automated  traffic 
analysis,  machine learning and real-time threat analysis.  The solution is available as a cloud-based service in a variety of bundles.  
Information  Archive  (formerly  ZixArchive)  is  a  low-cost,  cloud-based  email  retention  solution  that  easily  enables  user  retrieval, 
compliance and eDiscovery. Available as a standalone or add-on solution for other products, Zix’s Information Archive includes policy-
based retention, automatic indexing and flexible search capabilities for audit and legal requirements. With on-demand access through 
the cloud, organizations can conveniently share messages with employees, auditors and outside consultants or legal counsel, as well as 
revoke access when needed.  

3 

In April 2018, Zix acquired Erado, a unified archiving company. Erado strengthened Zix’s comprehensive archiving solutions 
with  unified  archiving,  supervision,  security,  and  messaging  solutions  for  customers  that  demand  bundled  services.  Erado’s  long 
standing focus on helping its customers comply with FINRA and SEC regulations helped further strengthen Zix’s offerings for customers 
with compliance requirements. This acquisition also expanded Zix’s cloud-based email archiving capabilities into more than 50 content 
channels, including social media, instant message, mobile, web, audio and video. 

On February 20, 2019, Zix acquired AppRiver, a leading provider of cloud-based cybersecurity solutions for Small and Medium 
Businesses (“SMB”).  The combined company creates one of the leading cloud-based security solutions providers, particularly for the 
small  and  mid-size  enterprise  market.  This  acquisition  further  strengthened  that  alignment  by  bolstering  our  security  offerings, 
expanding our go-to-market channels, and providing a stronger cloud platform to drive even more value for our customers and partners.  
In addition, we now can directly offer Microsoft’s substantial catalog of productivity and Microsoft Office 365 cloud email solutions.   

On May 7, 2019, Zix acquired DeliverySlip, expanding our portfolio with additional email encryption, e-signatures, and secure 

file sharing solutions.  

Our business operations and service offerings are supported by the ZixData Center™, which is PCI DSS 3.2 certified for applicable 
services, SOC2 accredited and SOC 3 certified. The operations of the ZixData Center are independently audited annually to maintain 
AICPA SOC3 certification in the areas of security, confidentiality, integrity and availability. Auditors also produce a SOC2  report on 
the effectiveness of operational controls used over the audit period.   

Our company was incorporated as a corporation in Texas in 1988. Originally named Amtech Corporation, we changed our name 
to ZixIt® Corporation in 1999 when we entered the encrypted email market. In 2002, we became Zix Corporation, and in 2017, the 
Company rebranded to Zix. 

Overview 

Email is a mission-critical means of communication for enterprises. However, if email leaves a secure network environment in 
clear text, it can be intercepted along the path between a sender and a recipient, which permits theft, redirection, manipulation or exposure 
to unauthorized parties. Failure to control and manage such risks can result in enforcement penalties for noncompliance under numerous 
regulations,  in  addition  to  damaged  reputation,  competitive  disadvantage,  a  loss  of  intellectual  property  or  other  corporate  assets, 
exposure to negligence or liability claims, and diversion of resources to repair such damage. For example, healthcare organizations, 
business associates and sub-contractors are subject to the Privacy, Security, and Enforcement Rules of the Health Information Portability 
and Accountability Act (“HIPAA”) enacted in 1996, and as amended by the Health Information Technology for Economic and Clinical 
Health Act (“HITECH Act”) enacted in 2009. Financial institutions are subject to data privacy laws including the Gramm-Leach-Bliley 
Act  (“GLBA”)  enacted  in  1999.  These  federal  laws  help  drive  the  use  of  encrypted  email.  In  addition,  individual  states  such  as 
Massachusetts and Nevada have enacted privacy laws requiring the safeguard of personal data, and almost all states encourage email 
encryption by allowing exemptions from data breach notification laws. 

Corporations require easy to use, cost-effective email protection that can be used on an enterprise-wide basis. They need it to be 
quickly deployed and regularly updated to evolve  with innovative technology practices and meet changing regulatory standards. To 
satisfy these needs, our Email Encryption Service provides a comprehensive solution that analyzes and encrypts email communications. 

Our Email Encryption Service allows a user to send encrypted email to any email user anywhere and on any Internet-enabled 
device. Encrypted email is delivered through the patented Best Method of Delivery protocol which automatically determines the most 
direct  and  appropriate  means  of  delivery,  based  on  the  sender’s  and  recipient’s  communications  environment  and  preferences.  The 
protocol  supports  a  number  of  encrypted  email  delivery  mechanisms,  including  S/MIME,  Transport  Layer  Security  (“TLS”),  Open 
Pretty  Good  Privacy  (“PGP”),  “push”  delivery  and  secure  portal  “pull”  delivery.  These  last  two  mechanisms  enable  users  to  send 
messages securely to anyone with an email address, including those who do not have an encryption tool. Our Best Method of Delivery 
makes the technology simple for end users and provides flexibility and ease of implementation for information technology professionals. 
We  believe  the  ability  to  send  messages  through  different  modes  of  delivery  is  one  of  many  differentiators  that  makes  our  Email 
Encryption Service superior to competitive offerings. 

The deployment of our Email Encryption Service at the periphery of the customer’s network means our Email Encryption Service 
encrypts outbound email for an enterprise without the need to create, deploy or manage end user encryption keys or deploy desktop 
software. Our technology solutions are easy to use, easy to deploy, and can be made operational quickly. 

Our service has an integrated policy  management capability. This policy engine can inspect the contents of  emails and apply 
policies matching specific industry criteria such as HIPAA, the HITECH Act and GLBA. Customers can also build their own custom 
policies. This policy driven email encryption for regulatory compliance means customers can reduce the training required of their staff 
and significantly reduce the risk of inadvertently sending sensitive content by controlling the method of delivery through preset policies. 

4 

Email is the number one communication tool for businesses and it is also one of the top vectors for cyberattacks. Attacks can 
jeopardize a company through malware, phishing, ransomware, business email compromise, viruses and other threats. Our Advanced 
Email Threat Protection solution uses a multi-layer approach to accurately identify email threats and defend against email-borne attacks. 
Our threat filters first analyze IP addresses and URLs then examine content for targeted phrases, campaign patterns and both known and 
zero-hour malware attacks. Accuracy is increased further with real-time threat analysts, automated traffic analysis and machine learning. 

To safeguard against increasingly targeted and sophisticated attacks, our Advanced Email Threat Protection can also leverage 
attachment  assurance  and  time-of-click  link  defense  to  provide  enhanced  protection.  Attachment  assurance  offers  quarantine  and 
sandbox  inspection  of  emails  to  perform  forensic  analysis  of  attachments  in  our  secure,  cloud-based  sandbox  environment.  Testing 
efficiently  handles  evasive  attacker  techniques  while  fully  examining  files  for  suspicious  and  malicious  activity.  Time-of-click  link 
defense reduces the risk of users clicking links in emails and inadvertently visiting malicious or compromised websites. This feature re-
writes all full, shortened, or obfuscated links to safe versions and performs time-of-click analysis on the destination address, including 
IP address and domain blacklists, domain age and reputation, and other checks. 

By combining our Email Encryption and Advanced Email Threat Protection solutions, Zix meets customers’ increasing desire for 

a bundled solution that protects inbound and outbound email with leading email security. 

Competition 

The most significant differentiators for Zix as compared with our competition is ease of use and exceptional support. The best 
example  of  our  superior  ease  of  use  is  transparent  delivery  of  encrypted  email  messages.  We  are  able  to  deliver  transparent  email 
encryption as a result of The Directory and Best Method of Delivery capabilities of our Email Encryption. The most critical and highly 
differentiated component of our solution is The Directory, which provides the ability to share user identities for encryption, and in turn 
provides frictionless interoperability between users in a community of interest such as healthcare, finance or government. 

Our capability to offer interoperability is particularly important when it is necessary to communicate with external networks, as 
is the case with the healthcare and financial services markets. Our customers become part of The Directory,  a global “white pages” 
enabling transparent secure communications with other Email Encryption customers using our centralized key management system and 
overall unique approach to implementing encrypted email. We enable secure communications with other users via TLS, Open PGP, 
“push”  delivery  and  secure  portal  “pull”  delivery  mechanisms.  However,  we  believe  our  unique  transparent  delivery  is  the  more 
preferred delivery model. 

Our phenomenal support allows customers to reach Zix via phone or email at all times to address any questions or concerns. With 
the increasing cost and sophistication of email attacks, convenient access to our threat analysts at any time of the day provides our 
customers with unmatched peace of mind. 

We  view  our  primary  competitors  in  the  email  security  space  to  be  Proofpoint  Inc.,  MimeCast,  and  Barracuda  Networks. 
Technically, while these companies offer advanced threat protection against email attacks and “send-to-anyone” encrypted email, we 
believe that Zix offers superior customer service and unparalleled benefits that come from access to The Directory, use of our Best 
Method of Delivery protocol, and the industry’s only transparent email encryption. Nevertheless, some of these competitors are large 
enterprises with substantial financial and technical resources that exceed ours. We are also competing against other value-added cloud 
distributor platforms such as PAX8 and Sherweb.  

Regulatory Drivers 

We  have  been  successful  in  securing  market  penetration  in  our  target  vertical  markets  of  healthcare,  finance  services  and 

government primarily due to regulations that address the need for data privacy and security. 

In addition to the need to protect personal data and sensitive business communication, demand for email security in the healthcare 
sector, including business associates of healthcare providers, is augmented by regulatory requirements under HIPAA and HITECH Act. 
The Privacy and Security rules under those acts provide severe penalties for violations, including strict breach notification requirements, 
and allow states to pursue HIPAA violations. In the financial services industry, financial institutions and their service  providers are 
subject to the GLBA, which is enforced by the U.S. Federal Trade Commission (“FTC”). The FTC has issued guidance saying that 
businesses that transmit sensitive data by email should ensure that data is encrypted. 

In  choosing  an  email  security  provider,  companies  are  influenced  by  the  solutions  chosen  by  their  regulators.  Our  customers 
include all of the federal regulators that comprise the FFIEC as well as the state banking regulators in more than twenty states. Our 
service is also a recommended solution of the Conference of State Bank Supervisors, whose  members regulate the  more than 4,200 
state-chartered banks in the U.S. 

5 

Additionally,  state  data  breach  laws  and  privacy  regulations,  along  with  highly  publicized  breaches,  have  enhanced  security 
awareness in vertical markets outside of healthcare and financial services and have prompted affected organizations to consider adopting 
systems that ensure data security and privacy. Even where there are no specific regulations, businesses may require email protection to 
adhere to evolving industry best practices for protecting sensitive information. 

Sales and Marketing 

We sell our Email Encryption, Advanced Email Threat Protection, Information Archive, and DLP Services through a direct sales 
force that focuses on larger businesses and a telesales force that focuses on small to medium-sized accounts. We also use a network of 
resellers  and  other  distribution  partners,  including  other  managed  service  providers  (“MSP”)  seeking  an  email  security  offering. 
Approximately 74% of our new business transacted in 2019 resulted from our partner relationships. As of December 31, 2019, we had 
4,338 monthly transacting MSP partners.  

Employees 

We had 566 employees as of December 31, 2019. The majority of our employees are located in Gulf Breeze, Florida and Dallas, 

Texas.  

Research and Development  

We incurred research and development (“R&D”) expenses of $20.4 million, $11.3 million, and $11.0 million for the twelve-month 

periods ended December 31, 2019, 2018, and 2017, respectively. 

Early 2019 saw technical completion of our new security and compliance bundle platform (ZixSuite) which includes enhanced 
variants of core Threat Protection, Encryption, Continuity and Archiving Technologies. The introduction of ZixSuite was immediately 
followed by the announcement of our AppRiver acquisition and ensuing technology integration thrust. 

As part of early AppRiver integration, we delivered a technology interoperation framework, which enabled enhanced Encryption 
and  Archive  models  from  ZixSuite  to  be  sold  with  AppRiver  service  using  the  AppRiver  Nautical  framework  for  customer  partner 
ordering, provisioning, and billing. This was followed by a much larger set of R&D projects targeting consolidation of best-in-class 
subsystems from both companies into one premium Email Threat Protection offer, seamless LDAP driven integration of bundle services 
and  modernized  and  enhanced  web  access  and  provisioning  capabilities  for  these    bundled  services  through  an  enhanced  Nautical 
customer enablement and tech touch framework. The service components can be bundled and integrated with Microsoft Office 365 
mailboxes or offered separately. Enhanced reporting and Security Information and Event Management (SIEM) integration capabilities 
dovetail into the resulting new service portfolio, which we expect to become commercially available in early 2020. 

Year 2019 also saw completion of the first full technical integration of the EMS appliance into the Zix Encryption Network.  We 
acquired the EMS technology in late 2017, bringing us an on premises encryption portal and encryption interoperation technologies, 
which  were  complementary  to  our  legacy  encryption  service  portfolio.    Our  2019  investments  significantly  improved  mobile  web 
responsiveness  and  accessibility  features  and  added  an  Outlook  plugin  client  framework  and  capability  to  integrate  into  the  Email 
Encryption Best Method of Delivery.  The capabilities are currently available. 

Intellectual Property  

We depend upon our ability to develop, maintain and protect our proprietary technology and our related intellectual  property 
rights.  We  rely  on  a  combination  of  patent,  trademark,  trade  secret  and  copyright  law  and  contractual  restrictions  to  protect  the 
proprietary aspects of our technology and related property rights and to defend against infringement and/or misappropriation claims 
from others. We own 44 U.S. patents with various expiration dates through 2036, and 15 pending U.S. applications. We have a program 
to file applications for and obtain patents and trademarks in the United States and in specific foreign countries where we believe filing 
for such protection is appropriate. While intellectual property rights are generally important to our business, we do not believe that our 
business  is  dependent  on  any  single  item  of  intellectual  property,  or  that  any  single  item  of  intellectual  property  is  material  to  the 
operation of our business. Rather, we believe that our intellectual property rights provide us with a competitive advantage,  and from 
time to time we have taken steps to enforce our intellectual property rights as a means of protecting that competitive advantage. 

Our Company and certain of our subsidiaries are the owners of trademarks and service marks registered with the United States 
Patent & Trademark Office. These marks are renewable indefinitely, contingent upon continued use and payment of applicable renewal 
fees.  Additionally, our Company and certain of our subsidiaries own several pending trademark  applications  with the United States 
Patent & Trademark Office as well as a number of United States common law trademarks, several service marks and trademarks and 
service marks registered in foreign countries. We consider our trademark and service marks as valuable assets of the Company due to 
their recognition by our customers. We are not aware of any valid claims of infringement or challenges to our right to use any of our 
trademarks or service marks in the United States. 

6 

Please see generally the risks that are more fully disclosed in “Item 1A. Risk Factors” for risks related to our intellectual property.  

Compliance with Environmental Regulations 

We have not incurred, and do not expect to incur, any material expenditures or obligations related to environmental compliance 

issues. 

Governmental Contracts 

We have contracts with many local, state and federal agencies and regulators, which in the aggregate contributed approximately 

4% of our annual revenue in 2019. 

Significant Customers 

In each of 2019, 2018, and 2017, no single customer accounted for 10% or more of our total revenues. 

Backlog 

Our backlog is comprised of contractual commitments that we expect to recognize as revenue in the future. Our backlog was $89.4 

million at December 31, 2019, compared to $73.0 million at December 31, 2018. 

As of December 31, 2019, our backlog is comprised of the following elements: $43.3 million of deferred revenue that has been 

billed and paid, $10.9 million billed but unpaid, and approximately $35.2 million of unbilled contracts. 

The  backlog  is  recognized  into  revenue  ratably  as  the  services  are  performed.  Approximately  70%  of  our  total  backlog  at 

December 31, 2019, is expected to be recognized as revenue during the next twelve months. 

Seasonality 

The Company typically experiences less new business in the first quarter of the calendar year. Our annual budget anticipates this 
in our forecasting of the first quarter, but historically this has not resulted in a material impact to our revenue or earnings on a seasonal 
basis. The first quarter typically includes a slight decline in profitability and cash flow for the Company, as our first quarter includes 
increases in cost associated with payroll taxes, sales and marketing investments for the year and timing of the payment of the Company’s 
annual bonus program and retention bonuses associated with our acquisitions.  

Geographic Information 

Our operations are primarily based in the U.S., with approximately 4% of our employees located internationally, predominantly 
in Canada. We did not have significant dependencies on any other foreign countries as of December 31, 2019. While the vast majority 
of our revenues are sourced in the U.S. and all significant corporate assets at December 31, 2019 were located in the U.S., we host data 
in foreign countries, such as the United Kingdom and Switzerland and are strategizing to increase our international footprint in United 
Kingdom and European Union for further revenue growth in those geographic areas.    

Financial Information About Industry Segments 

We have one reportable segment consisting of email encryption and security solutions. We internally evaluate all of our product 

offerings and other sources of revenue as one industry segment, and, accordingly, do not report segment information. 

Available Information 

Our Internet address is www.zix.com. Our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on 
Form 8-K, and amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 
1934,  as  amended  (the  “Exchange  Act”),  are  available  on  our  website,  without  charge,  as  soon  as  reasonably  practicable  after  we 
electronically file such material with, or furnish it to, the SEC. The information found on our website shall not be considered to be part 
of this or any other report filed with or furnished to the SEC. 

In addition to our website, you may read and copy any materials we electronically file with the SEC through the SEC’s website 
at www.sec.gov. The SEC’s website contains reports, proxy and other information statements, and other information regarding issuers, 
including us, that file electronically with the SEC.  

7 

NOTE ON FORWARD-LOOKING STATEMENTS AND RISK FACTORS 

This document contains “forward-looking statements” (including the discussion appearing under the caption “Liquidity Summary” 
in “Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations”) within the meaning of Section 
27A of the Securities Act of 1933, as amended (the “Act”) and Section 21E of the Exchange Act. All statements other than statements 
of historical fact are “forward-looking statements” for purposes of federal and state securities laws, including, but not limited to: any 
projections of future business, market share, earnings, revenues, recognition of revenues from backlog, cash receipts, or other financial 
items; any statements of the plans, strategies, and objectives of management for future operations, future acquisitions or the integration 
thereof;  any  statements  concerning  proposed  new  products,  services,  or  developments;  any  statements  regarding  future  economic 
conditions  or  performance;  any  statements  of  belief;  and  any  statements  of  assumptions  underlying  any  of  the  foregoing.  Forward-
looking statements may, but need not, include words such as “may,” “will,” “predict,” “project,” “forecast,” “plan,” “should,” “could,” 
“goal,”  “estimate,”  “intend,”  “continue,”  “believe,”  “expect,”  “outlook,”  “anticipate,”  “hope,”  and  other  similar  expressions.  Any 
forward-looking statements involve risks and uncertainties that could cause actual events or results to differ materially from the events 
or results described in the forward-looking statements, including, but not limited to, the risks and uncertainties described in the “Item 
1A. Risk Factors” section. 

Although we believe that expectations reflected in and the assumptions underlying our forward-looking statements are reasonable, 
actual results or assumptions made could differ materially from those projected or assumed in any of our forward-looking statements. 
Our future financial condition and results of operations, as well as any forward-looking statements, are subject to change and to inherent 
risks and uncertainties, including, but not limited to, those disclosed in this document. Forward-looking statements speak only as of the 
date on which they are made, and we do not intend, and undertake no obligation, to update any forward-looking statement. 

8 

Item 1A. Risk Factors  

The following is a cautionary discussion of risks, uncertainties and assumptions that we believe are significant to our business, 
financial  condition  and  financial  results.  In  addition  to  the  factors  discussed  elsewhere  in  this  Annual  Report  on  Form  10-K,  the 
following are some of the important factors that, individually or in the aggregate, we believe could make our results differ  materially 
from those described in any forward-looking statements. It is impossible to predict or identify all such factors and, as a result, you 
should not consider the following factors to be a complete discussion of risks, uncertainties and assumptions. 

Risks Related to our Business 

Our business depends upon customers using email and certain social media platforms to exchange confidential information, and 
a significant shift of those messages to other communication channels could impair our growth prospects and negatively affect 
our business, financial condition and financial results. 

Our  customers  deploy  and  use  our  products  and  services  to  easily,  securely  and  confidentially  send  and  receive  electronic 
messages, by way of internet communications channels including email and certain social media platforms. Our business and revenue 
substantially  depend  on  our  current  and  potential  customers  using  email  and  social  media  to  exchange  sensitive  information 
electronically.  New  technologies,  products,  or  business  models  that  could  support  migration  to  alternative  means  of  secure 
communications could be disruptive to our business. If prospective or current customers were to send and receive sensitive information 
using technology or communication channels other than email or the social media platforms that we support, our growth prospects and 
our business, financial condition and financial results could be materially adversely affected. 

Our business depends on market acceptance of our products and services, and our failure to achieve and maintain influential 
customers could negatively affect our business, financial condition and financial results. 

In order to continue to operate profitably and grow, we must achieve and maintain broad market acceptance of our products and 
services at a price that provides us with an acceptable rate of return relative to our costs. We have been successful in selling our Email 
Encryption products and services to high-profile customers in the healthcare, financial services and government segments of the market. 
The acceptance and use of our products and services by those significant customers facilitates our sales to other potential customers. 
The loss of an influential customer of our existing products and services, or the failure to achieve sufficient market adoption of new 
products  including  Advanced  Email  Threat  Protection  and  Information  Archive,  could  impair  our  ability  to  expand  the  market 
penetration of our products and services, or cause us to reduce or increase prices, which could reduce our revenues and net income and 
materially adversely affect our business, financial condition and financial results. 

Our business relies on securing new customer subscriptions and subscription renewals from existing customers. 

The vast majority of our revenue is derived from customer subscriptions, and existing customers have no contractual obligations 
to  purchase  beyond  the  initial  subscription  or  contract  period.  Our  ability  to  grow  our  business  is  dependent  in  part  on  customers 
renewing their existing subscriptions and purchasing additional solutions or services after the initial term of their agreement. Though 
we  maintain  and  analyze  historical  data  with  respect  to  rates  of  customer  renewals,  upgrades  and  expansions,  those  rates  may  not 
accurately  predict  future  trends  in  renewal  of  certain  products  and  services  offered  by  us.  If  our  customers  cancel  or  amend  their 
agreements  with  us  during  their  term,  do  not  renew  their  agreements,  renew  on  less  favorable  terms  or  do  not  purchase  additional 
solutions or products during renewal periods, our revenue may grow more slowly than expected or decline and our profitability may be 
harmed. 

Additionally, we have experienced, and expect to continue to experience, some level of attrition with existing customers and we 
may not maintain historical subscription rates, and we may be unable to accurately predict our customer renewal rates. Although we 
have historically retained approximately 90% of our recurring revenue on an annual basis, there has been some recent decline  in such 
retention and our customers’ renewal rates may further decline or fluctuate as a result of a number of factors, including the level of their 
satisfaction with our products and technical support services, customer merger or acquisition activity, customer budgets, the pricing of 
our products compared with those offered by our competitors, technology trends, the prevailing regulatory regime and general market 
conditions. If new subscriptions or subscription renewals decline from their current levels, our revenue or revenue growth may decline, 
and our business may suffer which could have a materially adverse effect on our financial performance. 

9 

The security of our networks and data centers is critical to our business and an actual or perceived breach of security through 
a  cyber-attack  or  otherwise  could  cause  us  to  lose  customers  and  could  negatively  affect  our  reputation,  business,  financial 
condition and financial results. 

We are dependent on our networks and data centers to provide our products and services. Due to the nature of the products and 
services we provide and the sensitive nature of the information we collect, process, store, use and transmit, we detect cyber-attacks from 
unauthorized  parties  attempting  to  penetrate  our  networks  and  data  centers.    We  are  also  susceptible  to  inadvertent  data  protection 
breaches, computer viruses and other similar disruptions from process, coding or human error that could harm our networks and data 
centers.  Our  business  depends  on  customers  having  and  maintaining  confidence  that  we  provide  effective  network  and  security 
protection. To reduce the risk of a successful cyber-attack or similar event, we have implemented significant physical and logical security 
measures to detect, identify and mitigate threats as well as to monitor for and respond to potential breaches and incidents. Despite these 
security measures, we may be unable to anticipate malicious techniques or implement adequate measures to prevent an intrusion and 
our networks and data centers may remain vulnerable. We may not be able to correct a security flaw or particular vulnerability promptly, 
or  at  all.  Further  efforts  to  limit  the  ability  of  malicious  third  parties  to  disrupt  or  undermine  our  security  efforts  may  be  costly  to 
implement and may not be successful. Also, many of our products are cloud-based, and the amount of data we store for our customers 
on our servers has been increasing as our business as grown. The risk that these types of events could seriously harm our business is 
likely to increase as we expand the number of cloud-based products we offer and operate in more countries. Despite the implementation 
of security measures, if a cyber-attack or other breach of security occurs, or is perceived to have occurred, in our internal systems or at 
our data centers and networks, it could cause negative publicity, interruption of our services, damage to our reputation, unauthorized 
disclosure of our customers’ confidential or proprietary information (including personally identifiable information), disclosure of our 
intellectual  property,  disclosure,  modification  or  removal  of  our  confidential  or  sensitive  information,  theft  or  unauthorized  use  or 
publication of our trade secrets, loss of customers, lost revenue and increased expense (including potentially indemnification or warranty 
costs), any of which could have a material adverse effect on our business, financial condition and financial results. 

In  addition,  while  we  maintain  cyber  liability  insurance  coverage  that  may  cover  certain  liabilities  in  connection  with  a 
cybersecurity incident, we cannot be certain that our insurance coverage will be adequate for liabilities actually incurred, that insurance 
will continue to be available to us on commercially reasonable terms, or at all, or that any insurer will not deny coverage as to any future 
claim. The successful assertion of one or more large claims against us that exceed available insurance coverage, or the occurrence of 
changes in our insurance policies, including premium increases or the imposition of large deductible or co-insurance requirements, could 
have a material adverse effect on our business, financial condition, financial results and reputation.   

Public key and other cryptographic technologies used in our businesses are subject to technology risks that could reduce demand 
for our products and services and could negatively affect our business, financial condition and financial results. 

Our business employs public key cryptography technology and other encryption technologies to encrypt and decrypt sensitive 
data. The security afforded by encryption depends on the strength of the private key, which is predicated on the assumption that it is 
very difficult to mathematically derive the private key from the related public key. Successful decryption of intercepted encrypted email, 
or public reports of successful decryption, whether or not true, could reduce demand for our products and services. If new methods or 
technologies, such as quantum computing, make it easier to derive the private key from the related public key, the security of encryption 
services using public key cryptography technology could be impaired and our products and services could become less marketable. That 
could require us to make significant changes to our products and services, which could increase our costs, damage our reputation, or 
otherwise harm our business. Any of these events could reduce our revenues, increase our expenses and materially adversely affect our 
business, financial condition and financial results. 

Our business depends substantially on our data center facilities and other systems and infrastructure provided by third parties, 
and their unreliability or unavailability for a significant period could cause us to lose customers and could negatively affect our 
business, financial condition and financial results. 

Our business relies on third-party suppliers of computer, cloud and telecommunications infrastructure to provide our products and 
services through the global internet and to provide network access between our data centers, our customers and end-users of our products 
and services. Much of the computer and communications  hardware upon  which our businesses depend is located in our data center 
facilities in North America and Europe. In addition to our data centers, as our business has grown, we have increased the use of co-
located data centers managed by third parties to support our computer and communications hardware. If we are unable to maintain our 
contractual relationships with existing co-located data center providers or establish new contractual relationships with co-located data 
center providers on favorable terms, or at all, we could be required to move our equipment to a new facility and may experience delays, 
increased costs or downtime for our customers. Our company-owned and co-located data centers might be damaged or interrupted as a 
result  of  numerous  factors,  many  of  which  are  beyond  our  control,  including  epidemics,  fire,  flood,  natural  disasters,  power  loss, 
mechanical failure, telecommunications failure, break-ins, cyber-attacks, sabotage, vandalism, earthquakes, terrorist attacks, hostilities 
or war or other events. Computer viruses, equipment failure, denial of service attacks, and similar disruptions affecting the internet, 
infrastructure  supplied  by  third  parties  or  our  systems  might  cause  service  interruptions,  delays  and  loss  of  critical  data,  and  could 
prevent us from providing our services. Problems affecting our data center operations or the networks on which we rely, whether or not 
in our control, could result in loss of revenues, increased expenses, failure to achieve market acceptance, diversion of resources, injury 
to our reputation, liability and increased costs, and may cause our customers to terminate or elect not to renew their agreements. We do 
not carry sufficient insurance to compensate us for all losses that may occur as a result of any of these events. Though our products 
generally tolerate isolated supplier failures, the occurrence of any of these events, including multiple supplier outages or problems, could 
materially adversely affect our business, financial condition and financial results. 

10 

Outages or problems with internet communication systems and infrastructure supplied by third parties could negatively affect 
our business, financial condition and financial results. 

Our business relies on third-party suppliers of the telecommunications and internet infrastructure. We use various communications 
service suppliers and the global internet to provide network access between our data centers, our customers and end-users of our products 
and services. If those suppliers do not enable us to provide our customers with reliable, real-time access to our systems, we may be 
unable to gain or retain customers. These suppliers periodically experience outages or other operational problems as a result of internal 
system failures or external third-party actions. They might be damaged or interrupted as a result of numerous factors, many of which 
are  beyond  our  or  their  control,  including  fire,  flood,  power  loss,  mechanical  failure,  telecommunications  failure,  break-ins,  cyber-
attacks, sabotage, vandalism, earthquakes, terrorist attacks, hostilities or war or other events. Computer viruses, equipment failure, denial 
of  service  attacks,  and  similar  disruptions  affecting  the  internet, infrastructure  supplied  by  third  parties  or  our  systems  might  cause 
service interruptions, delays and loss of critical data, and could prevent us from providing our services. Further, striving to protect email 
recipients from phishing and other exports, such suppliers email and web page security protection systems outside of our control may 
randomly and inadvertently delay or block important customer email streams or interfere with linkages between emails and web  page 
access. Though our products generally tolerate isolated supplier failures, multiple supplier outages, problems providing reliable, real-
time access or inadvertent delays or blocking of access could materially adversely affect our business, financial condition and financial 
results. 

The infrastructure supporting our business may suffer capacity constraints and business interruptions that could cause us to 
lose customers, increase our operating costs and could negatively affect our business, financial condition and financial results. 

Our business depends on our providing our customers reliable, real-time access to our data centers and networks. Customers will 
not  tolerate  a  service  hampered  by  slow  delivery  times,  unreliable  service  levels,  service  outages,  or  insufficient  capacity.  System 
capacity limits or constraints arising from unexpected increases in our volume of business or network traffic could cause interruptions, 
outages or delays in our services, or deterioration in their performance, or could impair our ability to process transactions. We may not 
be able to accurately project the rate of increase in usage of our systems or to increase capacity to accommodate increased traffic on our 
systems in a timely fashion. System delays or interruptions may prevent us from efficiently providing services to our customers or other 
third parties, which could result in our losing customers and revenues, or incurring liabilities that could have a material adverse effect 
on our business, financial condition and financial results.  

The growth of our business may require significant investment in systems and infrastructure and these investments may achieve 
delayed,  or  lower  than  expected  benefits,  which  could  impair  our  profitability  and  negatively  affect  our  business,  financial 
condition and financial results. 

As our operations grow in size and scope, we continually need to improve and upgrade our technology offerings, systems and 
infrastructure to offer an increasing number of customers enhanced products, services, features and functionality, while maintaining the 
reliability  and  integrity  of  our  systems  and  infrastructure  and  pursuing  reduced  costs  per  transaction.  Expanding  our  technology 
offerings,  systems  and  infrastructure  may  require  us  to  commit  substantial  financial,  operational  and  technical  resources,  with  no 
assurance that the volume of our business will increase, which could reduce our net income, deplete our cash, and materially adversely 
affect our business, financial condition and financial results. Developing and launching new product offerings adjacent to or outside of 
our core service offerings can be particularly costly in terms of capital investments for both product development and marketing. At the 
same time, we may not be able to accurately forecast demand or predict the results we will realize from these new offerings increasing 
the uncertainty concerning both market acceptance and our ability to successfully execute a sales and marketing strategy that justifies 
our investments. Our failure to properly manage and execute new product initiatives could materially adversely affect our business, 
financial condition and financial results.  

Development of our products depends on software service and maintenance and information systems provided by third parties, 
and  their  unreliability,  system  failures,  interruptions  or  breaches  of  security  could  cause  us  to  lose  customers  and  could 
negatively affect our business, financial condition and financial results. 

We rely on third-party contractors, often located outside of the United States, to perform certain services and maintain our software 
and develop our products. If we are unable to maintain our contractual relationships with existing third parties that facilitate our business 
or establish new contractual relationships with third parties that facilitate our business on favorable terms, or at all, it could adversely 
affect our ability to provide products and services to our customers. The third parties upon which we rely may fail to operate properly 
or experience operational disruption, failure, termination, or capacity constraints which might cause service interruptions, delays and 
loss of critical data, and could prevent us from timely development of our products or from providing our services. Such parties could 
also be the source or cause of an attack on, or breach of, our operational systems, data or infrastructure. Problems with respect to such 
third parties, whether or not in our control, could result in loss of revenues, increased expenses, inability to bill our customers, failure to 
achieve market acceptance, diversion of resources, injury to our reputation, liability and increased costs, and may cause our customers 
to terminate or elect not to renew their agreements.  

11 

Because  we  recognize  subscription  revenue  over  the  term  of  the  applicable  customer  agreement,  a  decline  in  subscription 
renewals or new service agreements may not be reflected immediately in our operating results. 

We recognize revenue from some customers ratably over the terms of their customer agreements, which may be one year or two 
years. As a result, much of the revenue we report in each quarter is deferred revenue from customer agreements entered into during 
previous quarters. Consequently, a decline in new or renewed client agreements in any one quarter will not be fully reflected in our 
revenue or our results of operations until future periods. Accordingly, this revenue recognition model also makes it difficult for us to 
rapidly increase our revenue through additional sales in any period, as revenue from new clients must be recognized over the applicable 
subscription term.  

Our failure to keep pace with rapid technology changes could have a negative impact on our business, financial condition and 
financial results. 

The markets for our products and services are characterized by rapid technological developments and frequent changes in customer 
requirements.  We  must  continually  improve  the  performance,  features  and  reliability  of  our  products  and  services,  particularly  in 
response to competitive offerings, to keep pace with these developments. We must ensure that our products and services address evolving 
operating  environments,  devices,  industry  trends,  certifications  and  standards.  For  example,  we  have  been  required  to  expand  our 
offerings to support newer multi-tenant cloud architectures and accessibility standards. We also may need to develop products that are 
compatible with new operating systems while remaining compatible with existing, popular operating systems. Our business could be 
harmed by our competitors announcing or introducing new products and services that could be perceived by customers as superior to 
ours. We spend considerable resources on technology research and development, but our research and development resources are more 
limited than many of our competitors. 

In addition, we are also focused on addressing new and accelerating market trends, such as the continued decline of on premise 
email security and advance threat protection solution(s) and the continued transition towards cloud-based solutions, which requires us 
to continue to improve our product and service offerings. We may experience delays in the anticipated timing of activities related to our 
efforts to address these challenges and higher than expected or unanticipated execution costs. Our failure to introduce new or enhanced 
products on a timely basis, to keep pace with rapid industry, technological or market changes or to gain customer acceptance  for our 
new and existing products and services, such as mobile device data protection, could have a material adverse effect on our business, 
financial condition and financial results. 

Mobile devices are increasingly used to access the internet, and our cloud-based and mobile support products may not operate 
or be as effective when accessed through these devices, which could harm our business. 

Historically, we designed our web-based products for use  on a desktop or laptop computer; however, mobile devices, such as 
smartphones and tablets, are increasingly being used as the primary means for accessing the internet and conducting e-commerce. We 
are dependent on the interoperability of our products with third-party mobile devices and mobile operating systems, as well as web 
browsers we do not control. Any changes in such devices, systems or web browsers which degrade the functionality of our products or 
give  preferential  treatment  to  competitive  products  could  adversely  affect  usage  of  our  products.  In  the  event  our  customers  have 
difficulty accessing and using our products on mobile devices, our customer growth, business and operating results could be adversely 
affected. 

Failure to effectively manage our product and service lifecycles could harm our business. 

As part of the natural lifecycle of our products and services and synergies resulting from our recent acquisitions, we periodically 
inform customers that products or services will be reaching their end of life or end of availability and will no longer be supported or 
receive updates and security patches. To the extent these products or services remain subject to a service contract with the customer, we 
offer to transition the customer to alternative products or services. Failure to effectively manage our product and service lifecycles and 
effectively  convert  to  alternative  products  and  services  could  result  in  us  losing  customers  and  revenues,  or  incurring  contractual 
liabilities, which could adversely affect our business, financial condition and financial results. 

We face strong competition, which could negatively affect our business, financial condition and financial results. 

The markets in which we compete are characterized by rapid change and converging technologies and are very competitive. With 
rising  demand  for  private  and  secure  email  communications,  there  is  strong  competition  for  our  products  and  services.  Our  Email 
Encryption Threat Protection, Archive, and Data Loss Prevention business competes with products and services offered by companies 
such as Barracuda Networks, Inc., Proofpoint, and Mimecast. Strong competition requires us to develop new technology solutions and 
service  offerings  to  expand  the  functionality  and  value  that  we  offer  to  our  customers.  Our  competitors  may  develop  products  and 
services that are perceived by customers as equivalent to, or having advantages over, our products and services. We are also competing 
against other value-added cloud distributor platforms such  as PAX8 and Sherweb, and our ability  to  maintain our  managed service 
provider partners is dependent on our success in successfully competing with such competitors. Competitors could capture a significant 
share in our markets, causing our sales and revenue to decline or grow more slowly. Barriers to entry are relatively low, and new ventures 
are often formed that create products and platforms competitive with our products and platforms. Competitive pressures could lead to 
price discounting or to increases in expenses such as advertising and marketing costs. Increased competition could also decrease demand 
for our products and services. Competition could reduce our revenues and net income and materially adversely affect  our business, 
financial condition and financial results. 

12 

Industry consolidation may lead to increased competition and may negatively affect our operating results. 

There has been a trend toward consolidation  in our industry for several years. We expect this trend to continue as companies 
attempt to strengthen or hold their market positions in an evolving industry and as companies are acquired or are unable to continue 
operations. For example, some of our current and potential competitors have made acquisitions, or announced new strategic alliances. 
Companies that are strategic alliance partners in some areas of our business may acquire or form alliances with our competitors, thereby 
reducing their business with us. We believe that industry consolidation may result in stronger competitors that are better able to compete 
as sole-source vendors for customers. This could have a material adverse effect on our business, financial condition and financial results. 

Some competitors have advantages that may allow them to compete more effectively than us, which could negatively affect our 
business, financial condition and financial results. 

Some of our competitors have longer operating histories, more extensive operations,  greater name recognition, larger technical 
staffs, bigger product development and acquisition budgets, established relationships with more distributors and hardware vendors, and 
greater  financial  and  marketing  resources  than  we  do. These  advantages  might  enable  them  (independently  or  through  alliances)  to 
develop and expand functionality of products and services faster than we can, to spend more money to market and distribute products 
and services than we can, or to offer their products and services at prices lower than ours. These advantages could reduce our revenues 
and net income and materially adversely affect our business, financial condition and financial results. 

We rely on marketing efforts of our sales force and channels to promote our brand and acquire new customers. If we do not 
effectively expand and train our sales force or lose access to these channels, we may be unable to add new customers or increase 
sales to our existing customers and our business may be negatively affected. 

We  rely  on  our  sales  force  and  a  variety  of  channels,  including  online  keyword  search,  television,  email  and  social  media 
marketing, to promote our brand, to obtain new customers and to sell additional solutions to our existing customers. We believe that 
there is significant competition for sales personnel with the skills and technical knowledge that we require and our ability to achieve 
significant revenue growth will depend, in large part, on our success in recruiting, training and retaining sufficient numbers of sales 
personnel to support our growth. New hires require significant training and, in most cases, take significant time before they achieve full 
productivity. If we lose access to one of more of our marketing channels, either because the costs of advertising become prohibitively 
expensive or we change our marketing practices, or for other reasons, we may become unable to promote our brand effectively, limiting 
our  ability  to  grow  the  business.  Our  marketing  channels  and  our  recent  and  planned  hires  may  not  become  as  productive  or  cost-
effective as we expect in generating traffic to our website, attracting customers and renewing sales of our products. If we are unable to 
hire  and  train  sufficient  numbers  of  effective  sales  personnel  or  maintain  access  to  sufficient  channels,  or  the  sales  personnel  and 
marketing channels are not successful in obtaining new clients or increasing sales to our existing client base, our business will be harmed. 

If we do not successfully manage our strategic alliances, we may not realize the expected benefits from such alliances and we 
may experience increased competition or delays in product development. 

We  have  entered  into  several  strategic  alliances  with  other  companies  to  offer  complementary  products  and  services.  These 
arrangements  are  generally  limited  to  specific  projects  or  series  of  projects,  and  their  main  goal  is  generally  to  facilitate  product 
compatibility and adoption of industry standards. There can be no assurance that we will realize the expected benefits from these strategic 
alliances. If successful, these relationships may be mutually beneficial and result in industry growth. However, alliances carry an element 
of risk because, in most cases, we must compete in some business areas with a company with which we have a strategic alliance and, at 
the same time, cooperate with that company in other business areas and these alliances can require substantial investment while providing 
no assurance of return. Also, if these partner companies fail to perform or if these relationships fail to materialize as expected, we could 
suffer delays in product development or other operational difficulties.  If we are unable to maintain our contractual relationships with 
existing strategic partners or establish new contractual relationships with potential partners on favorable terms, or at all, we may not be 
able to offer the products and related functionality our customers expect, and we may experience delays and increased costs in adding 
customers and may lose customers. Any ineffectiveness of our strategic alliances could materially adversely affect our business, financial 
condition and financial results.   

We enlist third-party distributors to market our products and services, and our failure to succeed in those relationships could 
negatively affect our business, financial condition and financial results. 

We distribute a significant percentage of our products and services by entering into alliances with third parties who can offer our 
products and services along with their own or our competitors’ products and services. Increased reliance on third parties to market and 
distribute our products and services exposes us to a variety of risks. For example, we have limited control over and visibility into the 
sales cycles of third-party distributors, which could increase the length of our sales cycle, cause our revenue to fluctuate unpredictably 
and  make  it  difficult  to  accurately  forecast  our  revenue.  In  addition,  we  may  not  succeed  in  developing  or  maintaining  marketing 
alliances. Companies with which we have marketing alliances may in the future discontinue their relationships with us, form marketing 
alliances with our competitors, or develop and market their own products and services that compete with ours. If a significant distributor 
were to discontinue its relationship with us, we could experience an interruption in the distribution of our products and services and our 
revenues could decline. Our failure to develop, maintain and expand strategic distribution relationships could reduce our revenues and 
net income and materially adversely affect our business, financial condition and financial results. 

13 

Our  relationship  with  Microsoft  is  non-exclusive  and  our  failure  to  effectively  manage  and  maintain  this  relationship  or  to 
successfully compete with other providers of Microsoft could negatively affect our business, financial condition and financial 
results. 

Because we provide our products to customers with Microsoft products, including Office 365, as well as the fact that a significant 
portion of our revenue is reliant on Microsoft products, Microsoft has a significant direct and indirect influence on our business. If we 
do not maintain our relationship with Microsoft as a reseller, or if they decide to stop utilizing resellers in distribution of their products, 
make an adverse change in their reseller program or change their product offerings, it could reduce our revenues and net income and 
materially adversely affect our business, financial condition and financial results. 

Microsoft can change its product pricing and discounting to us at any time, and unless we are able to pass through such changes 
to our customers, our revenue, gross profit and operating results would be negatively impacted. Further, Microsoft currently offers co-
op  and rebate  programs  in  conjunction  with  our  resale  activities  in  which  we  earn  money  for  certain  purposes  or  achieving  certain 
predefined  objectives.  If Microsoft changed  the  way  that  co-op  or  rebates  are  earned  by  eliminating  or  negatively  modifying  the 
programs, our gross profit and operating results distribution of our products and services and our revenues could decline.  

Our  relationship  with  Microsoft  is  non-exclusive  and  there  are other  resellers  that  also provide  Microsoft  products,  including 
Office 365. Currently, we maintain a portion of the discount provided by Microsoft in the reseller program and pass along part of the 
discount to our distributors. Other resellers may be passing along to their third-party distributors the discount provided by Microsoft 
differently than us, which may increase competition for third-party distributors. Our failure to effectively compete with other Microsoft 
resellers could reduce our revenues and net income and materially adversely affect our business, financial condition and financial results. 

Our future growth and success may be affected by acquisitions. If we are not able to successfully identify, negotiate, complete 
and integrate acquisitions, our operating results and prospects could be negatively affected. 

We have acquired and expect to continue to acquire new products and technology, as well as customers, through acquisitions. The 
success of our future acquisition strategy will depend on our ability to identify suitable acquisition candidates, negotiate  on favorable 
terms, successfully complete and fully integrate such acquisitions. We may have to pay cash, incur debt or issue equity securities to pay 
for future acquisitions, each of which could adversely affect our financial condition or the value of our common stock. Equity issuances 
in connection with potential future acquisitions may also result in dilution to our stockholders. Acquisitions are inherently risky, and 
any acquisition we complete may not be successful. Acquisitions we pursue, including our recent AppRiver acquisition and DeliverySlip 
asset acquisition, involve numerous risks, including the following: 

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difficulties in integrating and managing the operations and technologies of the companies and assets we acquire; 

diversion of our management’s attention from normal daily operations of our business; 

our inability to maintain or changes in relationships with the customers, the key employees, the key business relationships 
and the reputations of the businesses and products we acquire and our current strategic partners; 

our  inability  to  generate  sufficient  revenue  from  acquisitions  to  offset  increased  expenses  generally  associated  with 
acquisitions; 

difficulties in predicting or achieving synergies and cost savings between our existing businesses and acquired businesses; 

our responsibility for the liabilities of the businesses we acquire, including liabilities arising out of their failure to operate 
correctly, maintain effective data security, data integrity, disaster recovery and privacy controls prior to acquisition, or their 
infringement or alleged infringement of third-party intellectual property, contract or data access rights prior to acquisition, 
tax liabilities, litigation claims from terminated employees, customers, former stockholders or other third parties and other 
known or unknown liabilities; 

difficulties in complying with new markets or regulatory standards to which we were not previously subject; 

difficulties  or  unanticipated  expenses  associated  with  development  work  that  is  necessary  to  achieve  interoperability 
between our products and solutions and the products and solutions we acquire; 

difficulties or unanticipated expenses associated with migrating customers from products and solutions developed by our 
acquisition targets to our own products and solutions; 

delays  in  our  ability  to  implement  internal  standards,  controls,  procedures  and  policies  in  the  businesses  we  acquire 
increasing our vulnerability to network attacks security incidents, or similar events; and 

adverse effects of acquisition activity on the key performance indicators we use to monitor our performance as a business, 
including impacts resulting from performance earn-outs or contingent bonuses. 

14 

Unanticipated events and circumstances occurring in future periods may affect the realizability of intangible assets that we are 
required to record on our balance sheet as a result of acquisitions. These events and circumstances could include significant under-
performance relative to projected future operating results and significant changes in our overall business or product strategies. Such 
events and circumstances may cause us to revise our estimates and assumptions used in analyzing the value of our intangible assets, and 
any such revision could result in a non-cash impairment charge that could have a material impact on our financial results. 

Unfavorable  economic  environments,  particularly  in  the  U.S.,  could  negatively  affect  our  business,  financial  condition  and 
financial results. 

Challenging economic conditions worldwide have from time to time contributed, and may contribute to future slowdowns in the 
technology and networking industries at large, as well as in the email/data security market and in specific geographic markets in which 
we operate. If economic growth in those markets, particularly in the U.S., which accounts for a substantial majority of our revenue, 
slows, or credit is unavailable at a reasonable cost, current and potential customers may delay or reduce technology purchases, including 
the  deployment  or  expansion  of  our  products  and  services  and  make  it  difficult  to  accurately  forecast  and  plan  our  future  business 
activities.  Additionally,  as  our  business  grows  in  international  markets,  we  may  become  more  susceptible  to  unfavorable  economic 
environments outside the U.S. and that could compound the negative effects of unfavorable economic environments in markets in which 
we  currently  operate.  This  could  result  in  reduced  sales  of  our  products  and  services,  longer  sales  cycles,  slower  adoption  of  new 
technologies  and  increased  price  competition.  In  addition,  adverse  economic  conditions  and  changes  in  trade  policies,  treaties, 
government regulations and tariffs could negatively affect the cash flow of our customers and distributors, which might result in failures 
or delays in payments to us. This could increase our credit risk exposure and delay our recognition of revenue. Specific economic trends, 
such as declines in the demand for cloud computing services and computing devices, or softness in corporate information technology 
spending, could have a more direct impact on our business. In addition, changing economic conditions may also adversely affect third 
parties with which we have entered into strategic relationships and upon which we depend in order to grow our business.  As a result, 
we  may be unable to continue to grow in the event of future economic slowdowns. If these conditions persist, spread or deteriorate 
further, our business, financial condition and financial results could be materially adversely affected. 

If our products have defects or security vulnerabilities, our reputation, business, financial condition and financial results could 
be negatively affected and we could experience negative publicity, declining sales and legal liability. 

The threats facing our customers are constantly evolving and the techniques used by experienced hackers to access or sabotage 
data change frequently, often are not recognized until launched against a target, and may originate from less regulated or remote areas 
around the world. As a result, we must constantly update our product solutions to respond to these threats. We produce complex solutions 
that  incorporate  leading-edge  technology,  including  both  hardware  and  software  that  must  operate  in  a  wide  variety  of  technology 
environments. Software may contain defects or “bugs” that can interfere with expected operations or introduce security vulnerabilities 
that can lead to unauthorized use or data loss. Through our acquisitions, we have acquired some technology that we did not produce that 
may be particularly vulnerable to defects or “bugs”. There can be no assurance that our testing programs will be adequate to detect all 
defects prior to the product being introduced, which might decrease customer satisfaction with our products and services. The product 
reengineering cost to remedy a product defect or mitigate vulnerabilities could be material to our operating results. Our inability to cure 
a product defect could result  in the temporary or permanent  withdrawal of a product or service from  the  market, a security breach, 
negative publicity, damage to our reputation, failure to achieve market acceptance, lost revenue and increased expense, any of which 
could have a material adverse effect on our reputation, business, financial condition and financial results. 

If our products do not work properly and customers do not receive high-quality customer service and support, our reputation, 
business, financial condition and financial results could be negatively affected and we could experience negative publicity and 
declining sales. 

After implementing our product offerings, customers depend on our customer service and support team to quickly resolve any 
issues relating to those offerings. Further, as we continue to broaden our portfolio of  solutions and increase the size of our customer 
base, we must continue to adapt our customer support organization to ensure our customers continue to receive the high level of customer 
service  which  they  have  come  to  expect.  Notwithstanding  our  commitment  to  customer  support,  our  customers  will  occasionally 
encounter defects or “bugs” that can interfere with expected operations or introduce security vulnerabilities that can lead to unauthorized 
use or data loss and other technical challenges and it is therefore critical we are there to provide ongoing, high-quality support to help 
our customers. If we do not provide effective ongoing customer service and support, our ability to sell our products to new and existing 
customers could be harmed, and our subscription renewal rates and cross-selling of our products may decline, any of which could have 
a material adverse effect on our reputation, business, financial condition and financial results. 

15 

If  our  cloud  platform  does  not  interoperate  with  our  customers’  network  and  security  infrastructure  or  with  third-party 
products, websites or services, our cloud platform may become less competitive and our results of operations may be harmed. 

Our cloud platform must interoperate with our customers’ existing network and security infrastructure. These complex systems 
are developed, delivered and maintained by the customer and a myriad of vendors and service providers. As a result, the components of 
our customers’ infrastructure have different specifications, rapidly evolve, utilize multiple protocol standards, include multiple versions 
and  generations  of  products  and  may  be  highly  customized.  We  must  be  able  to  interoperate  and  provide  our  security  services  to 
customers with highly complex and customized networks, which requires careful planning and execution between our customers, our 
customer  support  teams  and  our  channel  partners.  Further,  when  new  or  updated  elements  of  our  customers’  infrastructure  or  new 
industry  standards  or  protocols,  such  as  IPv6  are  introduced,  we  may  have  to  update  or  enhance  our  cloud  platform  to  allow  us  to 
continue  to  provide  service  to  customers.  Our  competitors  or  other  vendors  may  refuse  to  work  with  us  to  allow  their  products  to 
interoperate  with our solutions, which could make it difficult for our cloud platform to function properly in customer networks that 
include these third-party products. 

We also seek to integrate our customers’ existing network and infrastructure to establish interoperability with our Information 
Archive  product.  The  integration  requires  coordination  with  other  venders  that  could  refuse  to  work  with  us  or  make  it  difficult  to 
complete these integrations, potentially impacting our sales and revenue.  

We may not deliver or maintain interoperability quickly or cost-effectively, or at all. These efforts require capital investment and 
engineering resources. If we fail to maintain compatibility of our cloud platform and products with our customers’ network and security 
infrastructures, our customers may not be able to fully utilize our solutions, and we may, among other consequences, lose or fail to 
increase our market share and experience reduced demand for our services, which would materially harm our business, operating results 
and financial condition. 

Our transmission and storage of personally identifiable information, including the personal data of European data subjects and 
other confidential information, and the potential for inadvertent exposure of PII or CI, could cause us to violate data privacy 
laws or lose customers and could negatively affect our business, financial condition and financial results. 

We  transmit  and  store  large  amounts  of  personally  identifiable  information  (“PII”)  about  individuals,  which  may  include 
healthcare or financial information, and other confidential information (“CI”). Data privacy and protection is highly regulated in many 
jurisdictions and may become the subject of additional regulation in the future. For example, lawmakers and regulators worldwide are 
considering proposals that would require companies, like us that encrypt users’ data to ensure access to such data by law enforcement 
authorities. Although we have established, and continue to develop and enhance, security measures and controls to help protect against 
unauthorized disclosure of such PII and other CI and comply with applicable laws, an inadvertent disclosure of, or unauthorized third-
party access to, PII or CI, or failure to comply with applicable laws could disrupt our operations, damage our reputation and subject us 
to claims, fines or other liabilities. 

In addition, our processing and storage of certain types of data is subject to confidentiality agreements with our clients and handling 
PII is increasingly  subject to a variety of changing privacy and data security regulations  around the  world. For example, California 
recently enacted the California Consumer Protection Act, or the CCPA, that will, among other things, require covered companies to 
provide  new  disclosures  to  California  consumers  and  afford  such  consumers  new  abilities  to  opt-out  of  certain  sales  of  personal 
information; the CCPA will go into full effect on July 1, 2020. The CCPA has been amended on multiple occasions and is the subject 
of proposed regulations of the California Attorney General released on October 10, 2019. We cannot fully predict the impact of the 
CCPA on our business or operations, but it may require us to modify our data processing practices and policies and to incur substantial 
costs and expenses in an effort to comply. Future restrictions on the collection, use, sharing or disclosure of our users’ data or additional 
requirements  for express or implied consent of users for the use  and disclosure of such information could require us to modify our 
products, possibly in a material manner, stop offering certain products and could limit our ability to develop and implement new product 
features. 

16 

In  addition,  several  foreign  countries  and  governmental  bodies,  including  the  European  Union  and  Canada,  have  laws  and 
regulations concerning the collection and use of personally identifiable information obtained from their residents which are often more 
restrictive than those in the U.S. For example, the collection and use of personal data in the European Union is governed by the General 
Data  Protection  Regulation,  or  GDPR,  which  became  effective  in  May  2018.  GDPR  imposes  several  requirements  relating  to  the 
collection, use, processing and transfer of personal data, such as requirements for using consent or other legal grounds to process personal 
data,  providing  information  to  individuals  about  how  their  personal  data  is  used,  maintaining  adequate  security  and  data  protection 
measures, giving data breach notifications, complying with individuals’ requests to access, correct or delete their personal data and using 
third-party processors of personal data. GDPR also maintains the European Union’s strict rules limiting the transfer of personal data out 
of the European Economic Area. Failure to comply with the requirements of GDPR and the applicable national data protection laws of 
the European Union Member States may result in fines and other administrative penalties. GDPR imposes substantial potential fines for 
violations and increased our responsibility and liability in relation to personal data that we process. We are an Active Participant in the 
Privacy Shield program. Although our personal data practices, policies, and procedures are intended to comply with GDPR, there can 
be no assurance that regulatory or enforcement authorities will view these arrangements as being in compliance with applicable laws, 
or that one or more of our employees or agents will not disregard the rules we have established which allows us to transfer personal data 
of European data subjects that we receive from customers to the United States, in compliance with the Privacy Shield principles. Such 
laws and regulations, Privacy Shield certification and other mechanisms are subject to pending legal challenges which may result in new 
and differing interpretations and different European data protection regulators applying differing standards for the transfer of personal 
data among jurisdictions. Further, following a referendum in June 2016 in which United Kingdom voters approved an exit from the 
European Union, the United Kingdom officially left the European Union on January 31, 2020, with a transitional period set to end on 
December 31, 2020 (often referred to as “Brexit”),  which  has created uncertainty  with regard to the  requirements for data  transfers 
between the United Kingdom and the European Union and other jurisdictions.  

Any new laws, regulations, or other legal obligations or industry standards, or future changes in requirements or interpretations 
under these regulations may be inconsistent with our existing data management practices. If so, we could be required to fundamentally 
change our business activities and practices or modify our software,  which could have an adverse effect on our business, including 
increased cost of compliance, negative publicity to us and limitations on data transfer for us and our customers. 

Any inability to adequately address privacy concerns, even if unfounded, or to comply with applicable privacy or data protection 
laws, regulations and policies, could result in additional costs and liability to us, damage our reputation, inhibit sales, and harm our 
business. Furthermore, any inadvertent disclosure of, or unauthorized access (including due to a cyber-attack) to, PII or other CI or other 
failure  by  us  to  comply  with  data  privacy  requirements  could  subject  us  to  significant  penalties,  damages,  remediation  and  other 
expenses, and damage our reputation, any of which could have a material adverse effect on our business, financial condition and financial 
results. 

Problems with protecting and enforcing our intellectual property rights could negatively affect our business, financial condition 
and financial results. 

We  rely  on  a  combination  of  contractual  rights,  trademarks,  trade  secrets,  patents  and  copyrights  to  establish  and  protect 
intellectual property rights and other proprietary rights in our products and services. These intellectual property rights or other proprietary 
rights  might  be  challenged,  invalidated  or  circumvented.  We  attempt  to  protect  our  intellectual  property  under  patent,  trademark, 
copyright and trade secret laws, and through a combination of confidentiality procedures, contractual provisions and other methods, all 
of which may not prevent the misuse, theft or misappropriation of our proprietary information. We may choose not to seek patent or 
trademark protection for certain innovations or not to pursue patent or trademark protection in certain jurisdictions, and may choose to 
abandon patents and trademarks that are no longer of strategic value to us. The process of obtaining patent and trademark protection is 
expensive and time-consuming, and we may not be able to prosecute all necessary or desirable patent and trademark applications at a 
reasonable cost or in a timely manner.  

Despite our efforts to protect our proprietary information, competitors may independently develop technologies or products that 
are  substantially  equivalent  or  superior  to  our  products  or  that  inappropriately  incorporate  our  intellectual  property  rights  or  other 
proprietary  technology  into  their  products.  Competitors  may  hire  our  former  employees  who  may  misappropriate  our  intellectual 
property rights or other proprietary technology. Policing  unauthorized use of our proprietary information is difficult,  expensive  and 
time-consuming, particularly in some jurisdictions which may not provide adequate legal protection of our intellectual property rights 
or other proprietary technology and where mechanisms for enforcement of intellectual property rights may be weak. As we continue to 
grow our international business, our exposure to unauthorized copying and use of our products and proprietary information may increase. 

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We may have to defend or assert our rights in intellectual property that we use in our products and services, and we could be 
found to infringe the intellectual property rights of others, which could be disruptive and expensive to our business. 

We may have to defend against claims that we or our customers are infringing the rights of third parties in patents, copyrights, 
trademarks  and  other  intellectual  property.  If  we  acquire  technology  to  include  in  our  products  and  services  from  third  parties, our 
exposure to infringement actions may increase because we must rely upon these third parties to verify the origin and ownership of such 
technology. Also, we may be required to spend significant resources to monitor and protect our intellectual property rights, including 
initiating claims or litigation against third parties for infringement or misappropriation. Intellectual property litigation and controversies 
are disruptive and expensive, whether or not resolved in our favor and may be particularly difficult, expensive and time-consuming in 
some jurisdictions which do not afford as strong of legal protections of our intellectual property rights or other proprietary technology 
and where mechanisms for enforcement of intellectual property rights may be weak. Even unmeritorious claims brought against us or 
our customers may harm our reputation and customer relationships, may cause us to incur significant legal and other fees to defend, and 
may have to be settled for significant amounts. Infringement claims against us could require us to develop non-infringing products and 
services  or  enter  into  expensive  royalty  or  licensing  arrangements.  Our  business,  financial  condition  and  financial  results  could  be 
materially adversely affected if we are not able to develop non-infringing technology or license technology on commercially reasonable 
terms. 

We may face risks from using “open source” software that could negatively affect our business, financial condition and financial 
results. 

Like many other software companies, we use “open source” software in order to take advantage of common industry building 
blocks and to add functionality to our products quickly and inexpensively. Open source software license terms could adversely affect 
our intellectual property rights in our products that include open source software. Depending upon how the open source software is 
deployed, we could be required to offer products that use the open source software for no cost, or make available the source code for 
modifications or derivative works. Any of these obligations could have an adverse impact on our intellectual property rights and revenue 
from products incorporating the open source software. Using open source code could also cause us to inadvertently infringe third-party 
intellectual property rights or require us to publicly disclose proprietary information. We have processes and controls in place that are 
designed to address these risks and concerns, but we cannot be sure that our process or controls will be sufficient to mitigate all risk in 
this regard. Open source software might also introduce security vulnerabilities or defective functionality. The open source community 
may not always respond with adequate urgency to mitigate the impacts of such defects. 

We rely on the availability of third-party intellectual property, which may not be accessible to us on reasonable terms or at all. 

Some of our products include third-party intellectual property, which may require licenses for our use. For example, a significant 
portion of the revenue generated by our Erado business is dependent on the licensing of certain electronic message API’s, such as those 
made available by LinkedIn Corporation, SMS providers, Facebook, and other social media channels, and a significant portion of the 
revenue generated by our AppRiver business is dependent on the licensing of Microsoft products such as Office 365. We also rely on 
the licensing of certain third-party APIs with respect to our billing systems for customers. Based on past experience and industry practice, 
we believe that such licenses can be obtained on reasonable terms; however, there can be no assurance that we will be able to obtain or 
maintain the necessary licenses for new or current products on acceptable terms or at all. Changes in the terms of such licenses may 
decrease our product margins and our failure to obtain or maintain such licenses may limit our ability to sell our products,  either of 
which could have a material adverse effect on our business, financial condition and financial results.  

We may be a party to litigation in the normal course of business or otherwise, which could affect our financial position and 
liquidity. 

From  time  to  time,  we  are  a  party  to  or  otherwise  involved  in  legal  proceedings,  claims  and  litigation,  law  enforcement 
investigations  and  other  legal  matters,  both  inside  and  outside  the  United  States,  arising  in  the  ordinary  course  of  our  business  or 
otherwise. We are currently subject to legal proceedings, claims, and litigation involving our business, and additional claims may arise 
in  the  future.  Legal  proceedings  can  be  complex  and  take  many  months,  or  even  years,  to  reach  resolution,  with  the  final  outcome 
depending on a number of variables, some of which are not within our control. Litigation is subject to significant uncertainty and may 
be expensive, time-consuming, and disruptive to our operations. Although we vigorously defend ourselves in such legal proceedings, 
their ultimate resolution and potential financial and other impacts on us are uncertain. For these and other reasons, we may choose to 
settle  legal  proceedings  and  claims,  regardless  of  their  actual  merit.  If  a  legal  proceeding  is  resolved  against  us,  it  could  result  in 
significant  compensatory  damages,  and  in  certain  circumstances  punitive  or  trebled  damages,  disgorgement  of  revenue  or  profits, 
remedial corporate measures or injunctive relief imposed on us. If our existing insurance does not cover the amount or types of damages 
awarded, or if other resolution or actions taken as a result of the legal proceeding were to restrain our ability to operate  or market our 
products and services, our consolidated financial position, results of operations or cash flows could be materially adversely affected. In 
addition, legal proceedings, and any adverse resolution thereof, can result in adverse publicity and damage to our reputation, which 
could adversely impact our business. 

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Our  corporate  culture  has contributed  to  our  success,  and  if we  cannot  maintain  this  culture,  we  could  lose  the  innovation, 
creativity and teamwork fostered by our culture, and our business may be harmed. 

We believe a critical contributor to our success has been our corporate culture, which we believe fosters innovation, creativity, 
diversity,  a  customer-centric  focus,  collaboration  and  loyalty.  Our  corporate  culture  is  central  to  our  devoted  customer  support  and 
service team which is a key component of the value we offer our customers. As we continue to evolve our business, we may find it 
difficult to maintain these important aspects of our corporate culture, which could limit our ability to innovate and operate effectively. 
Difficulty in preserving our corporate culture could be exacerbated as we continue to expand internationally, grow our employee base 
and expand our solutions. Any failure to preserve our culture could also negatively affect our ability to retain and recruit  personnel, 
continue to perform at current levels or execute on our business strategy. 

We may fail to recruit, retain and motivate key personnel, which could impair our ability to meet key objectives. 

Our  success  depends  on  our  ability  to  attract,  retain  and  motivate  highly-skilled  technical,  managerial,  sales,  and  marketing 
personnel. Competition for these personnel is intense and there is high demand for employees who have highly technical skills and 
experience, increasing difficulty in recruiting, hiring and retaining such key employees. Although we have entered into employment 
agreements with certain key personnel, our employees generally work for us on an “at-will” basis, which means they may terminate 
their employment with us at any time and, as highly skilled and experienced personnel, would be difficult to replace. Changes in key 
personnel may be disruptive to our business. It could be difficult, time consuming and expensive to replace key personnel. Integrating 
new key personnel may be difficult and costly. Volatility, lack of positive performance in our stock price or changes to our  overall 
compensation program including our stock incentive program may adversely affect our ability to retain key employees, many of whom 
are compensated, in part, based on the performance of our stock price. The loss of services of any of our key personnel, the inability to 
retain and attract qualified personnel in the future or delays in hiring required personnel could make it difficult to meet key objectives. 
Any of these impairments related to our key personnel could negatively affect our business, financial condition and financial results. 

Governmental restrictions on the sale of our products and services in non-U.S. markets could negatively affect our business, 
financial condition and financial results. 

Exports  of  software  solutions  and  services  using  encryption  technology  such  as  ours  are  generally  restricted  by  the  U.S. 
government. Although we have obtained U.S. government approval to export our service to almost all countries, the list of countries to 
which we (and our distributors) cannot export our products and services could be expanded in the future. In addition, some countries 
impose restrictions on the importation and use of encryption solutions and services such as ours. The cost of compliance with U.S. and 
other export laws, or our failure to obtain governmental approvals to offer our products and services in non-U.S. markets, could affect 
our ability to sell our products and services and could impair our international expansion. We face a variety of other legal and compliance 
risks.  If  we  or  our  distributors  fail  to  comply  with  applicable  law  and  regulations,  we  may  become  subject  to  penalties,  fines  or 
restrictions that could materially adversely affect our business, financial condition and financial results. 

As a result of our international operations, we could be adversely affected by violations of the United States Foreign Corrupt 
Practices Act and similar foreign anti-corruption laws. 

The  U.S.  Foreign  Corrupt  Practices  Act  and  similar  foreign  anti-corruption  laws  generally  prohibit  companies  and  their 
intermediaries from making improper payments or providing anything of value to improperly influence foreign government officials for 
the purpose of obtaining or retaining business, or obtaining an unfair advantage. Recent years have seen a substantial increase in the 
global enforcement of anti-corruption laws. Our continued operation and expansion outside the United States, including in developing 
countries, could increase the risk of such violations. Violations of these laws may result in severe criminal or civil sanctions, could 
disrupt our business, and result in a material adverse effect on our reputation, business and financial results. 

Our sales to government entities are subject to a number of challenges and risks.  

Sales to U.S. federal, state and local governmental agency customers have accounted for a significant portion of our revenue in 
past periods, and we may in the future increase sales to government agencies. Sales to government entities are subject to a number of 
challenges and risks. Selling to government entities can be highly competitive, expensive and time consuming, often requiring significant 
upfront time and expense without any assurance that these efforts will generate a sale. Government contractual requirements often carry 
a high compliance risk. Government certification requirements for solutions like ours may change and in doing so restrict our ability to 
sell  into  the  federal  government  sector  until  we  have  attained  the  revised  certification.  Government  demand  and  payment  for  our 
solutions may be impacted by public sector budgetary cycles and funding authorizations, with funding reductions or delays adversely 
affecting  public  sector  demand  for  our  solutions.  Government  entities  also  may  have  statutory,  contractual  or  other  legal  rights  to 
terminate contracts for convenience or due to a default, and any such termination may adversely impact our future operating results. 

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Risks Related to our Indebtedness, Capital Structure and Ownership of our Common Stock 

Our indebtedness could adversely affect our business and limit our ability to expand our business or respond to changes, and 
we may be unable to generate sufficient cash flow to satisfy our debt service obligations. 

In February 2019, we entered into a credit agreement with the lenders party thereto under which we established (i) a senior secured 
term loan facility in an aggregate principal amount of $175 million, (ii) a senior secured delayed draw term loan facility in an aggregate 
principal amount of $10  million and (iii) a senior secured revolving credit facility in an aggregate  principal amount  of $25  million 
(collectively,  the  “Credit  Facilities”).  The  Credit  Facilities  are  guaranteed  by  certain  wholly-owned  subsidiaries  of  Zix.  The  Credit 
Facilities are secured by substantially all assets of Zix and the guarantors, subject to certain customary exceptions. The Credit Facilities 
will mature in February of 2024. The incurrence of this indebtedness could have adverse consequences, including the following: 

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reducing  the  availability  of  our  cash  flow  for  our  operations,  capital  expenditures,  future  business  opportunities,  stock 
buybacks and other purposes; 

limiting our flexibility in planning for, or reacting to, changes in our business and the industry in which we operate; 

making it more difficult to pay or refinance our debts as they become due during periods of adverse economic, financial 
market or industry conditions; 

limiting  our  ability  to  obtain  additional  financing  for  working  capital,  acquisitions  or  other  purposes,  particularly  since 
substantially all of our assets are subject to security interests relating to existing indebtedness; 

requiring our debt to become due and payable upon a change in control; 

increasing our vulnerability to general adverse economic and industry conditions; and 

lengthening or otherwise adversely affecting our sales process as customers evaluate our financial viability. 

Optional  prepayments  of  borrowings  under  the Credit  Facilities  will  be  permitted  at  any  time,  without  premium  (other  than 
customary LIBOR breakage costs). We must prepay the term loan facility in equal quarterly installments of $437,500 on the last day of 
each March, June, September and December until maturity in February of 2024. In addition to other customary mandatory prepayment 
requirements, the term loan facility requires annual prepayments based on a percentage of Zix’s excess cash flow, which percentage will 
reduce as Zix’s total net leverage ratio decreases. We depend on cash on hand and cash flows from operations to make scheduled debt 
payments. To a significant extent, our ability to do so is subject to general economic, financial, competitive, legislative, regulatory and 
other factors that are beyond our control. If our business does not generate sufficient cash flow from operating activities or if future 
borrowings are not available to us in amounts sufficient to enable us to fund our liquidity needs, our operating results, financial condition 
and ability to expand our business may be adversely affected. 

The interest rate on our Credit Facilities will float over time and is initially LIBOR plus 3.50%, with future step downs in the 
interest rate margin as our total net leverage reduces. The floating rate nature of this interest rate exposes us to interest rate risk. Changes 
in economic conditions outside of our control could result in higher interest rates, thereby increasing our interest expense even though 
the amount borrowed remains the same. 

Restrictive covenants in our credit agreement may adversely affect our financial and operational flexibility. 

The credit agreement governing our Credit Facilities contains certain financial, operational and legal covenants. The financial 
covenant requires Zix to maintain a maximum total net leverage ratio (as defined in the credit agreement) and is tested on a quarterly 
basis, based on the rolling four-quarter period that ends on the last day of each fiscal quarter. The non-financial covenants restrict our 
ability and the ability of our restricted subsidiaries to, among other things, incur indebtedness, incur liens, merge with or acquire other 
entities,  make  investments,  dispose  of  assets,  enter  into  sale  and  leaseback  transactions,  make  dividends,  distributions  or  stock 
repurchases,  prepay  junior  indebtedness,  enter  into  transactions  with  affiliates,  enter  into  restrictive  agreements,  and  amend  our 
organizational documents or the terms of junior indebtedness. 

These restrictions may make it more difficult or discourage a takeover of Zix, whether favored or opposed by our management 

and/or our Board of Directors. 

Our ability to comply  with some of these restrictive covenants can be affected by events beyond our control, and we may be 
unable to do so. Failure to comply could require us to seek waivers or amendments of covenants or alternative sources of financing, or 
to reduce expenditures. We cannot guarantee that such waivers, amendments or alternative financing could be obtained or, if obtained, 
would be on terms acceptable to us. 

20 

Upon the occurrence of a default, or if we are unable to make the representations and warranties in the credit agreement governing 
our Credit Facilities, we will not be able to borrow funds or issue letters of credit under our Credit Facilities. Upon the occurrence of an 
event of default, our lenders could elect to declare all amounts outstanding under our Credit Facilities to be immediately due and payable. 
If we are unable to repay that amount, our lenders could seize our assets securing the loans and our business and financial condition 
could be materially and adversely affected. 

Our Series A Convertible Preferred Stock (the “Series A Preferred Stock”), Series B Convertible Preferred Stock (the “Series 
B Preferred Stock”) and investment agreement restrict our ability to incur certain indebtedness which limits our flexibility in 
operating our business. 

In February 2019, we issued Series A Preferred Stock established by a Certificate of Designations (the “Series A Certificate  of 
Designations”) and Series B Preferred Stock established by a Certificate of Designations (the “Series B Certificate of Designations”), 
which contain covenants that, among other things, require the consent of the holders of a majority of each of the then-outstanding shares 
of Series A Preferred Stock and Series B Preferred Stock before we can incur indebtedness in excess of a specified leverage ratio. 

In  January  2019,  we  entered  into  an  investment  agreement  with  an  investment  fund  managed  by  True  Wind  Capital  (the 
“Investor”),  which  contains  customary  covenants,  including  among  others,  that  for  so  long  as  any  shares  of  preferred  stock  issued 
pursuant to the investment agreement are outstanding, the consent of the Investor will be necessary for us to issue, subject  to certain 
exceptions, any debt securities convertible into any of our capital stock. 

At our Annual Meeting of Shareholders in June 2019, our shareholders voted to approve, in accordance with Nasdaq Listing Rule 
5635, (i) the conversion of our then-outstanding shares of Series B Preferred Stock into shares of our Series A Preferred Stock and 
(ii) the issuance of shares of our common stock in connection with any future conversion or redemption of our Series A Preferred Stock 
into common stock, or any other issuance of common stock to the Investor pursuant to the terms of the investment agreement that, absent 
such  approval,  would  violate  Nasdaq  Listing  Rule  5635  (the  “Nasdaq  Proposal”).  Following  shareholder  approval  of  the  Nasdaq 
Proposal, the 35,086 then-outstanding shares of our Series B Preferred Stock converted into 35,292 shares of Series A Preferred Stock 
and we paid to the holders of Series B Preferred Stock cash in lieu of any fractional shares. We currently do not have any shares of 
Series B Preferred Stock outstanding.   

We may need additional capital, and we cannot be certain that additional financing will be available on favorable terms, or at 
all,  and  such  additional  financing  may  adversely  affect  our  financial  and operational  flexibility  or  cause  dilution  to  existing 
stockholders. 

We may require additional financing in the future to operate or expand our business, acquire assets or repay or refinance our 
existing debt. Our ability to obtain financing will depend, among other things, on our business development efforts, business plans, 
operating performance and the condition of the capital markets at the time we seek financing, as well as other factors beyond our control. 
We  cannot  provide  any  assurance  that  additional  financing  will  be  available  to  us  on  favorable  terms  when  required,  or  at  all. 
Additionally, under the terms of our credit agreement, preferred stock and investment agreement, respectively, we are restricted from 
incurring additional debt, subject to certain exceptions. Any additional funding we obtain may include similar restrictive covenants, 
which may make it more difficult for us to obtain additional capital and to pursue business opportunities, including potential acquisitions. 
If we raise additional funds through the issuance of equity, equity-linked or debt securities, those securities may have rights, preferences 
or privileges senior to the rights of our common stock or preferred stock, and our stockholders may experience dilution. 

If we need additional capital and cannot raise it on acceptable terms, we may not be able to, among other things: 

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develop or enhance our solutions; 

continue to expand our sales and marketing and research and development organizations; 

repay or refinance our existing debt; 

acquire complementary technologies, solutions or businesses; 

expand operations, in the United States or internationally; 

hire, train and retain employees; or 

respond to competitive pressure or unanticipated working capital requirements. 

Our failure to do any of these things could seriously impact our business, negatively affecting financial condition and operating 

results. 

21 

We may be able to incur more debt and take other actions that could diminish our ability to make payments on our indebtedness 
when due, which could further exacerbate the risks associated with our current level of indebtedness. 

Despite our current indebtedness level, we may be able to incur more indebtedness in the future. We are not completely prohibited 
under the terms of the credit agreement, preferred stock, investment agreement or other agreements governing our current indebtedness 
from incurring additional debt, securing existing or future debt, recapitalizing our debt or taking a number of other actions, any of which 
could diminish our ability to make payments on our indebtedness when due and further exacerbate the risks associated with our current 
level of indebtedness. If new debt is added to our or any of our existing and future subsidiaries' current debt, the related  risks that we 
now face could intensify. 

Our preferred stockholders can exercise significant control over the Company, which could limit the ability of our common 
stockholders to influence the outcome of key transactions, including a change of control. 

The Investor holds approximately 24 % of our outstanding voting capital stock based on the number of shares of common stock 
and convertible Series A Preferred Stock outstanding as of March 4, 2020, on an as-converted basis. The Investor’s aggregate voting 
power will increase further in connection with future accretion of the Series A Preferred Stock for as long as the Series A Preferred 
Stock  remains  outstanding.  The  holders  of  our  Series  A  Preferred  Stock  are  entitled  to  vote  their  shares,  on  an  as-converted  basis, 
together with holders of our common stock on all matters submitted to a vote of the holders of our common stock. As a result, the holders 
of shares of the Series A Preferred Stock have the ability to significantly influence the outcome of any matter submitted for the vote of 
the holders of our common stock. The Investor is entitled to act separately in its own respective interests with respect to its ownership 
interests in the Company and has the ability to substantially influence the election of the members of our Board of Directors, thereby 
potentially  controlling  our  management  and  affairs.  In  addition,  the  Investor  has  significant  influence  over  all  matters  that  require 
approval by our stockholders, including the approval of significant corporate transactions. 

Additionally, holders of a majority  of the then-outstanding shares of Series A Preferred Stock are required to approve certain 
matters as a class, voting separately from the common stock, such as (1) any amendment, alteration or repeal to our Restated Articles of 
Incorporation (the “Articles of Incorporation”) or the Series A Certificate of Designations in a manner that would adversely affect the 
rights, preferences, privileges or power of the Series A Preferred Stock; (2) any amendment or alteration to our Articles of Incorporation 
or any other action to authorize or create, or increase the number of authorized or issued shares of, or any securities convertible into 
shares of, or reclassify any security into, or issue any parity stock or senior stock as to dividend or liquidation rights; (3) the issuance of 
shares of Series A Preferred Stock; (4) any action that would cause us to cease to be treated as a domestic corporation for U.S. federal 
income tax purposes; or (5) the incurrence of indebtedness that would cause us to exceed a specified leverage ratio. 

Further, holders of a majority of the then-outstanding shares of Series B Preferred Stock, are required to approve certain matters 
as a class, voting separately from the common stock and the Series A Preferred Stock, such as (1) any amendment, alteration or repeal 
to our Articles of Incorporation or the Series B Certificate of Designations in a manner that would adversely affect the rights, preferences, 
privileges or power of the Series B Preferred Stock; (2) any amendment or alteration to our Articles of Incorporation or any other action 
to authorize or create, or increase the number of authorized or issued shares of, or any securities convertible into shares of, or reclassify 
any security into, or issue any parity stock or senior stock as to dividend or liquidation rights; (3) the issuance of any additional shares 
of Series B Preferred Stock; (4) any action that would cause us to cease to be treated as a domestic corporation for U.S. federal income 
tax purposes; or (5) the incurrence of indebtedness that would cause us to exceed a specified leverage ratio. 

Any issuance of common stock upon conversion of the Series A Preferred Stock will cause dilution to existing stockholders and 
may depress the market price of our common stock. 

The Series A Preferred Stock has an initial stated value of $1,000 per share, which stated value will accrete at an annual rate of 
8% per annum, compounded quarterly. Each share of Series A Preferred Stock is convertible, at the option of the holders, into (i) the 
number of shares of common stock equal to the product of (A) the stated value per share as it has accreted as of such date multiplied by 
(B)  the  Conversion  Rate  as  of  the  applicable  conversion  date  divided  by  (C)  1,000  plus (ii)  cash  in  lieu  of  fractional  shares.  The 
Conversion Rate is equal to 166.11 shares of our common stock and is subject to adjustment from time to time upon the occurrence of 
certain customary events in accordance with the terms of the Series A Certificate of Designations. Each share of Series A Preferred 
Stock is entitled to participate in dividends paid in respect of the common stock on an as-converted basis. 

The issuance of common stock upon conversion of the Series A Preferred Stock will result in immediate and substantial dilution 
to the interests of our common stock holders, and such dilution will increase over time in connection with the future accretion of the 
Series A Preferred Stock. 

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Our business could be negatively impacted as a result of shareholder activism. 

In  recent  years,  shareholder  activists  have  become  involved  in  numerous  public  companies.  Shareholder  activists  frequently 
propose to involve themselves in the governance, strategic direction, and operations of companies. We may in the future become subject 
to  such  shareholder  activism  and  demands.  Such  demands  may  disrupt  our  business  and  divert  the  attention  of  management  and 
employees, and any perceived uncertainties as to our future direction resulting from such a situation could result in the loss of potential 
business opportunities, be exploited by our competitors, cause concern to our current or potential customers, and make it more difficult 
to attract and retain qualified personnel and business partners, all of which could negatively impact our business. Shareholder activism 
could result in substantial costs. In addition, actions of activist shareholders may cause significant fluctuations in our stock price based 
on  temporary  or  speculative  market  perceptions  or  other  factors  that  do  not  necessarily  reflect  the  underlying  fundamentals  of  our 
business. 

Texas law and our Articles of Incorporation and bylaws contain certain provisions, including anti-takeover provisions, that limit 
the  ability  of  stockholders  to  take  certain  actions  and  could  delay  or  discourage  takeover  attempts  that  stockholders  may 
consider favorable.  

The Texas  Business  Organizations  Code,  as  amended  (“TBOC”),  and  our  Articles  of  Incorporation  and  second  amended  and 
restated bylaws contain provisions that could have the effect of rendering more difficult, delaying, or preventing an acquisition deemed 
undesirable by our Board of Directors and therefore depress the trading price of our common stock. These provisions could also make 
it difficult for stockholders to take certain actions, including electing directors who are not nominated by the current members of our 
Board of Directors or taking other corporate actions, including effecting changes in our management. Among other things, our certificate 
of incorporation and bylaws include provisions regarding: 

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the ability of our Board of Directors to issue shares of preferred stock, including  “blank check” preferred stock, and to 
determine the price and other terms of those shares, including preferences and voting rights, without stockholder approval, 
which could be used to significantly dilute the ownership of a hostile acquirer, and pursuant to which we have issued the 
Series A Preferred Stock and Series B Preferred Stock, each of which are entitled to receive a liquidation preference and 
certain amounts in connection with a change of control of the company and other similar extraordinary transactions; 

the limitation of the liability of, and the indemnification of, our directors and officers; 

the requirement that directors may only be removed from our Board of Directors by the affirmative vote of a majority of 
the issued and outstanding shares entitled to vote in the election of directors at a special meeting of the shareholders called 
for that purpose at which quorum is present; 

a prohibition on common stockholder action by written consent, which forces common stockholder action to be taken at an 
annual or special meeting of stockholders and could delay the ability of stockholders to force consideration of a stockholder 
proposal or to take other action, including the removal of directors; 

the requirement that a special meeting of stockholders may be called only by the chairperson of our Board of Directors, our 
Board of Directors or a holder of at least 10% of all of the shares of the Company entitled to vote at  the proposed special 
meeting, and must be called by our president or secretary at the request in writing of a majority of the members of our Board 
of Directors, which could delay the ability of stockholders to force consideration of a proposal or to take action, including 
the removal of directors; 

provisions  enabling  us  to  control  the  procedures  for  the  conduct  and  scheduling  of  Board  of  Directors  and  stockholder 
meetings; 

the requirement for the affirmative vote of holders of at least a majority of all issued and outstanding shares entitled to vote 
in the election of directors at a properly called and convened annual or special meeting of shareholders, to amend, alter, 
change or repeal any provision of our Articles of Incorporation or our bylaws,  which could preclude stockholders from 
bringing matters before annual or special meetings of stockholders and delay changes in our Board of Directors and also 
may inhibit the ability of an acquirer to effect such amendments to facilitate an unsolicited takeover attempt; 

the ability of our Board of Directors to amend our bylaws, which may allow our Board of Directors to take additional actions 
to prevent an unsolicited takeover and inhibit the ability of an acquirer to amend our bylaws to facilitate an unsolicited 
takeover attempt; and 

advance notice procedures with which stockholders must comply to nominate candidates to our Board of Directors or to 
propose  matters  to  be  acted  upon  at  a  stockholders’  meeting,  which  could  preclude  stockholders  from  bringing  matters 
before annual or special meetings of stockholders and delay changes in our Board of Directors and also may discourage or 
deter a potential acquirer from conducting a solicitation of proxies to elect the acquirer’s own slate of directors or otherwise 
attempting to obtain control of our Company. 

23 

These provisions, alone or together, could delay or prevent hostile takeovers and changes in control or changes in our Board  of 

Directors or management. 

In addition, as a Texas corporation, we are subject to provisions of Texas law, including Section 21.606 of the TBOC, which may 
prohibit certain stockholders holding 20% or more of our outstanding capital stock from engaging in certain business combinations with 
us for a specified period of time. 

Any provision of Texas law or our Articles of Incorporation or bylaws that has the effect of delaying or preventing a change in 
control could limit the opportunity for our stockholders to receive a premium for their shares of our capital stock and could also affect 
the price that some investors are willing to pay for our common stock. 

Other Risks Related to our Series A Preferred Stock and Series B Preferred Stock 

Future  resales  of  our  common  stock  held  by  our  significant  stockholders  or  of  the  shares  of  common  stock  issuable  upon 
conversation of the Series A Preferred Stock may cause the market price of our common stock to drop significantly. 

We are obligated to register the resale of the common stock issuable upon conversion of, or issued as dividends upon, the Series 
A Preferred Stock, and to take certain actions to facilitate the transfer and sale of such shares. Upon such registration, shares of common 
stock into which the Series A Preferred Stock are converted would be freely tradable. The common stock issuable upon conversion may 
represent overhang that may also adversely affect the market price of our common stock. Overhang occurs when there is a greater supply 
of  a  company’s  stock  in  the  market  than  there  is  demand  for  that  stock.  When  this  happens,  the  price  of  the  company’s  stock  will 
decrease, and any additional shares which stockholders attempt to sell in the market, or the perception that such sales might occur, will 
only further decrease the share price. If the share volume of our common stock cannot absorb converted  shares sold by the holders of 
the Series A Preferred Stock, then the value of our common stock will likely decrease. 

Any sale of large amounts of our common stock on the open market or in privately negotiated transactions could have the effect 
of increasing the volatility in the price of our common stock or putting significant downward pressure on the price of our common stock. 

Our Series A Preferred Stock and Series B Preferred Stock have rights, preferences and privileges that are not held by, and are 
preferential to, the rights of our common stockholders, which could adversely affect our liquidity and financial condition, and 
may result in the interests of the holders of our Series A Preferred Stock and Series B Preferred Stock differing from those  of 
our common stockholders. 

In the event of our liquidation, dissolution or the winding up of our affairs, the holders of our Series A Preferred Stock have the 
right to receive a liquidation preference entitling them  to be paid out of our assets generally  available for distribution to our equity 
holders, together with holders of our Series B Preferred Stock and before any payment may be made to holders of any other class or 
series of capital stock (including our common stock), in an amount equal to the greater of (i) $1,000 plus all accreted but unpaid dividends 
and (ii) the amount such holder would have been entitled to receive if the Series A Preferred Stock had converted into common stock 
immediately prior to such liquidation. 

In the event of our liquidation, dissolution or the winding up of our affairs, the holders of our Series B Preferred Stock have the 
right to receive a liquidation preference entitling them  to be paid out of our assets generally available for distribution to our equity 
holders, together with holders of our Series A Preferred Stock and before any payment may be made to holders of any other class or 
series of capital stock (including our common stock), in an amount equal to $1,000 plus all accrued but unpaid dividends. 

In addition, the $1,000 stated value per share of our Series A Preferred Stock will accrete at a fixed rate of 8.0% per annum, 
compounded quarterly. The holders Series A Preferred Stock are also entitled to receive any dividends paid in respect of our  common 
stock  on  an  as-converted  basis.  The  holders  of  our  Series  B  Preferred  Stock  are  entitled  to  receive  dividends  accruing  daily  on  a 
cumulative  basis  payable  quarterly  in  arrears  in  cash  at  a  fixed  rate  of  10.0%  per  annum  on  the  $1,000  stated  value  per  share  (the 
“Dividend Rate”), which rate will automatically increase by 1.0% every six months that the Series B Preferred Stock remains outstanding 
and unconverted (subject to a cap of 12.0%). If cash dividends are not paid in respect of any dividend payment period, the liquidation 
preference of each outstanding share of Series B Preferred Stock will automatically increase at the Dividend Rate. 

24 

Further, the Series A Preferred Stock is mandatorily redeemable upon a change of control (as defined in the Series A Certificate 
of Designations), at a price per share of Series A Preferred Stock in cash equal to the greater of (i) the Series A Change of Control 
Redemption Price (as defined below) and (ii) (A) the amount of cash such holder of Series A Preferred Stock would have received plus 
(B) the fair market value of any other assets such holder would have received, in each case had such holder of the Series A Preferred 
Stock, immediately prior to such change of control, converted such shares of Series A Preferred Stock into shares of common stock. 
The “Series A Change of Control Redemption Price” per share of Series A Preferred Stock is the product of the accreted value of such 
share as of the date of determination multiplied by (1) 1.30 (if the change of control occurs before the first anniversary of the date of 
issuance);  (2)  1.35  (if  the  change  of  control  occurs  on  or  after  the  first  anniversary  of  the  date  of  issuance  but  before  the  second 
anniversary of the date of issuance); (3) 1.40 (if the change of control occurs on or after the second anniversary of the date of issuance 
but before the third anniversary of the date of issuance); (4) 1.45 (if the change of control occurs on or after the third anniversary of the 
date of issuance but before the fourth anniversary of the date of issuance); and (5) 1.50 (if the change of control occurs on or after the 
fourth anniversary of the date of issuance). 

Further, the holders of our Series B Preferred Stock also have redemption rights upon the occurrence of certain events. Specifically, 
the Series B Preferred Stock is mandatorily redeemable, upon the holder’s election and after 90 days prior notice, any time after the 
seventh anniversary of the date of issuance at an amount per share of Series B Preferred Stock equal to the liquidation preference per 
share of the Series B Preferred Stock to be redeemed as of the applicable redemption date multiplied by 1.50. The Series B Preferred 
Stock is also mandatorily redeemable upon a change of control (as defined in the Series B Certificate of Designations), at a price per 
share of Series B Preferred Stock in cash equal to the greater of (i) the Series B Change of Control Redemption Price (as defined below) 
and (ii) (A) the amount of cash such holder of Series B Preferred Stock would have received plus (B) the fair market value of any other 
assets in each case had such holder of Series B Preferred Stock, immediately prior to such change of control, converted such shares of 
Series B Preferred Stock into shares of Series A Preferred Stock. The “Series B Change  of Control Redemption Price” per share of 
Series B Preferred Stock is the product of the liquidation preference of such share as of the date of determination multiplied by (1) 1.30 
(if the change of control occurs before the first anniversary of the date of issuance); (2) 1.35 (if the change of control occurs on or after 
the first anniversary of the date of issuance but before the second anniversary of the date of issuance); (3) 1.40 (if the change of control 
occurs on or after the second anniversary of the date of issuance but before the third anniversary of the date of issuance); (4) 1.45 (if the 
change of control occurs on or after the third anniversary of the date of issuance but before the fourth anniversary of the date of issuance); 
and (5) 1.50 (if the change of control occurs on or after the fourth anniversary of the date of issuance). 

Finally, any time after the fourth anniversary of the date of issuance of the Series A Preferred Stock, we have the right to redeem 
the Series  A Preferred Stock for cash at a redemption price equal  to the accreted value per share  of Series A Preferred Stock to be 
redeemed multiplied by 1.50. Likewise, at any time after the fourth anniversary of the date of issuance of the Series B Preferred Stock, 
we have the right to redeem the shares of the Series B Preferred Stock for cash at a redemption price equal to the liquidation preference 
per share of the Series B Preferred Stock to be redeemed multiplied by 1.50. 

These dividend and redemption payment obligations could significantly impact our liquidity and reduce the amount of our cash 
flows  that  are  available  for  working  capital,  capital  expenditures,  growth  opportunities,  acquisitions,  and  other  general  corporate 
purposes. Our obligations to the holders of Series A Preferred Stock and Series B Preferred Stock could also limit our ability to obtain 
additional financing or increase our borrowing costs, which could have an adverse effect on our financial condition. The preferential 
rights described above could also result in divergent interests between the holders of shares of Series A Preferred Stock and/or Series B 
Preferred Stock and the holders of our common stock.   

25 

Item 1B. Unresolved Staff Comments 

None.  

Item 2. Properties 

We  leased  properties  during  2019  that  are  considered  significant  to  the  operations  of  the  business  in  the  following  locations: 
Florida, Georgia, Massachusetts, Michigan, Texas, Washington, Canada, and the United Kingdom. These leased properties are used as 
offices for our employees. Our corporate headquarters, which includes the ZixData Center, is located in Dallas, Texas and currently 
consists of 42,912 square feet of space under a lease that expires in 2024 with two five-year extension options. Another of our major 
offices is located in Gulf Breeze, Florida and is the headquarters of AppRiver, acquired in February, 2019. The lease consists of 32,246 
square feet of office space under a lease that also expires in 2024 with options to renew. We believe our facilities are adequate for our 
current needs and for the foreseeable future.   

In addition to our ZixData center, we operate several data centers at third-party facilities in California, Georgia, Texas, Virginia, 

Washington, the United Kingdom and Switzerland.  

Item 3. Legal Proceedings 

We are subject to legal proceedings, claims, and litigation involving our business. While the outcome of these matters is currently 
not determinable, and the costs and expenses of resolving these matters may be significant, we currently do not expect that the ultimate 
costs to resolve these matters will have a material adverse effect on our consolidated financial condition or operating results. 

Item 4. Mine Safety Disclosures 

Not applicable. 

26 

 
 
Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities 

Our common stock trades on The Nasdaq Stock Market under the symbol ZIXI. The table below shows the high and low sales 

prices by quarter for fiscal 2019 and 2018. 

PART II 

Quarter Ended 
March 31 
June 30 
September 30 
December 31 

2019 

2018 

High 

Low 

High 

Low 

  $ 
  $ 
  $ 
  $ 

9.07     $ 
11.15     $ 
10.51     $ 
7.75     $ 

5.34     $ 
6.66     $ 
6.91     $ 
6.25     $ 

4.75     $ 
5.62     $ 
5.93     $ 
7.09     $ 

3.82   
4.25   
4.91   
4.66   

At March 4, 2020, there were 55,641,885 shares of common stock outstanding held by 399 shareholders of record. On that date, 

the last reported sales price of the common stock was $8.27. 

We have not paid any cash dividends on our common stock and do not anticipate doing so in the foreseeable future. 

For information regarding options and stock-based compensation awards outstanding and available for future grants, see “Item 12. 

Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters.” 

Performance Graph 

The following graph compares the cumulative total return of an investment in our common stock over the five-year period ended 
December 31, 2019, as compared with the cumulative total return of an investment in (i) the Center for Research in Securities Prices 
(“CRSP”) Total Return Index for Nasdaq Stock Market (U.S. companies) and (ii) the CRSP Total Return Index for Nasdaq Computer 
and Data Processing Stocks. The comparison assumes $100 was invested on December 31, 2014, in our common stock and in each of 
the two indices and assumes reinvestment of all dividends, if any. The stock price performance on the following graph is not necessarily 
indicative of future stock price performance. A listing of the companies comprising each of the CRSP- NASDAQ indices used in the 
following graph is available, without charge, upon written request. 

Comparison of 5 Year Cumulative Total Return
Assumes Initial Investment of $100
December 2019

350.00

300.00

250.00

200.00

150.00

100.00

50.00

0.00

2014

2015

2016

2017

2018

2019

Zix Corporation

NASDAQ Stock Market (US Companies)

NASDAQ Computer and Data Processing Index

27 

  
  
  
     
  
  
     
     
     
  
  
 
 
 
Sale of Unregistered Securities 

On February 20, 2019, (the “Original Issuance Date” or “Closing Date”), Zix consummated a private placement pursuant to an 
investment agreement with an investment fund managed by True Wind Capital and issued an aggregate of $100 million of shares of 
convertible Preferred Stock (as defined below) at a price of $1,000 per share (the “Stated Value”). 64,914 shares of Series A Convertible 
Preferred Stock (the “Series A Preferred Stock”) were issued for proceeds of $62.7 million, net of issuance costs of $2.3 million, and 
35,086 shares of Series B Convertible Preferred Stock (the “Series B Preferred Stock” and, together with the Series A Preferred Stock, 
the “Preferred Stock”) were issued for proceeds of $33.9 million, net of issuance costs of $1.2 million. The Preferred Stock is classified 
outside of stockholders’ equity in temporary equity because the shares contain certain redemption features which require redemption 
upon a change in control. The Series A Preferred Stock can be immediately converted to common stock. 

On June 5, 2019, Shareholders approved the conversion of the outstanding shares of Series B Preferred Stock into shares of Series 
A Preferred Stock. Each share of Series B Preferred Stock was converted into the number of shares of Series A Preferred Stock equal 
to the liquidation preference of such share of Series B Preferred Stock divided by the accreted value of a share of Series A Preferred 
Stock on the date of conversion plus cash in lieu of fractional shares. On June 6, 2019, all the outstanding shares of Series B Preferred 
Stock were converted into 35,292 shares of Series A Preferred Stock. As of December 31, 2019, no shares of Series B Preferred Stock 
are outstanding. 

Purchases of Equity Securities by the Issuer 

Period 

October 1, 2019 to October 31, 2019 
November 1, 2019 to November 30, 2019 
December 1, 2019 to December 31, 2019 
Total 

Total Number of 
Shares Purchased(1)   

Average Price 
Paid per Share   
7.66     
7.98     
—     
7.93     

467   $ 
2,667   $ 
—   $ 
3,134   $ 

Total Number of Shares 
Purchased as part of 
Publicly Announced 
Plans or Programs 

Maximum Number (or 
Appropriate Dollar 
Value) of Shares (or 
Units) that May Yet Be 
Purchased Under the 
Plans or Programs 

—   $ 
—   $ 
—   $ 
—   $ 

—  
—  
—  
—   

1 Of the total number of shares repurchased for the one-month periods ended October 31, 2019, and November 30, 2019; all 3,134 
shares of Restricted Stock were withheld by us upon the vesting of outstanding Restricted Stock. These shares were withheld by us to 
satisfy the minimum statutory tax withholding for the employees for whom Restricted Stock vested during the applicable period, which 
is required once the Restricted Stock is vested. Certain of these shares relate to awards that were scheduled to vest in prior periods but 
which did not settle until the fourth quarter of 2019. 

28 

 
 
 
  
 
   
   
   
   
 
 
Item 6. Selected Financial Data 

The following  selected  financial data  should be  read in conjunction  with  “Item 7. Management’s Discussion and  Analysis of 
Financial Condition and Results of Operations” and the consolidated financial statements and notes thereto. No cash dividends were 
declared in any of the five years shown below: 

2019(1)(2) 

Year Ended December 31, 

2018(1) 

2016 
2017 
(In thousands, except per share data) 

2015 

Statement of Comphresive Income (Loss):(3) 
Revenues 
Cost of revenue 
Gross margin 
Research and development expenses 
Selling, general and administrative expenses 
Income tax expense (benefit)(4) 
Net income (loss) 
Deemed and accrued dividends on preferred stock 
Basic income (loss) per common share 
Diluted income (loss) per common share 
Shares used in computing basic income per common share 
Shares used in computing diluted income per common 
   share 
Statements of Cash Flows Data: 
Net cash flows provided by (used for): 
Operating activities 
Investing activities(5) 
Financing activities(6) 
Balance Sheet Data: 
Cash, Cash Equivalents and Marketable Securities 
Working capital(7) 
Total assets 
Stockholders’ equity 

 $ 

 $  173,428   
76,908   
96,520   
20,431   
85,230   
(4,478 )     
(14,647 )     
9,984   
(0.46 )   $ 
(0.46 )   $ 

 $ 
 $ 

53,025   

70,478     $ 
15,186       
55,292       
11,323       
33,999       
(4,720 )     
15,444       
—       
0.29     $ 
0.29     $ 
52,592       

65,663     $ 
12,602       
53,061       
10,980       
31,871       
18,606       
(8,057 )     
—       
(0.15 )   $ 
(0.15 )   $ 
53,430       

60,144     $ 
10,533       
49,611       
9,553       
30,742       
3,692       
5,837       
—       
0.11     $ 
0.11     $ 
53,820       

54,713   
9,593   
45,120   
8,317   
28,887   
3,144   
5,016   
—   
0.09   
0.09   
56,422   

53,025   

53,481       

53,430       

54,395       

57,476   

 $ 

 $ 

13,951   
 $ 
(296,243 )     
268,740   

16,671     $ 
(15,952 )     
(6,593 )     

18,204     $ 
(11,285 )     
(367 )     

15,251     $ 
(2,136 )     
(15,322 )     

15,617   
(1,951 ) 
(6,687 ) 

13,349   
 $ 
(46,610 )     
412,721       
41,291       

27,109     $ 
(7,665 )     
104,640       
60,947       

33,009     $ 
2,104       
81,308       
43,520       

26,457     $ 
2       
82,358       
49,070       

28,664   
3,821   
87,286   
56,772   

(1)  The consolidated statement of comprehensive income (loss) data for fiscal 2019 and 2018, and the selected consolidated balance 
sheet data as of December 31, 2019 and 2018 reflect the modified retrospective adoption of Accounting Standards Update (“ASU”) 
2014-09, “Revenue from Contracts with Customers (“Topic 606”)”.  

(2) 

January 1, 2019, we adopted Accounting Standards Update No. 2016-02, Leases (Topic 842). Prior period amounts have not been 
adjusted under the modified retrospective method. 

(3)  The 2019 increase in our operating revenue and expenses is primarily attributable to our February 2019 acquisition of AppRiver.   

(4)  The $4.5 million income tax benefit in 2019 is primarily attributed to current year loss which increased our deferred tax asset. The 
$4.7 million income tax benefit in 2018 resulted from the release of a portion of our deferred tax asset valuation allowance based 
on expected likelihood to use our existing deferred tax assets prior to their expiration, thus triggering the release. On December 
22, 2017, the U.S. enacted the Tax Cuts and Jobs Act of 2017 (the “Tax Act”) which significantly changed U.S. tax law. The Tax 
Act lowered the Company’s statutory federal income tax rate from 34% to 21% effective January 1, 2018. At December 31, 2017, 
the Company adjusted its deferred tax balances to reflect the new tax rate that resulted in income tax expense of $12.5 million in 
that  year.  See  “Income  Taxes”  in  “Item  7.  Management’s  Discussion  and  Analysis  of  Financial  Condition  and  Results  of 
Operations.” 

(5) 

Investing activities in 2019 consist of $284.6 million, net of cash acquired, used in the acquisitions of AppRiver and DeliverySlip. 

(6)  Financing activities in 2019 includes proceeds from long-term debt of $179.2 million, net of issuance costs of $6.4 million and 

repayment of $1.4 million. We also raised $96.6 million, net of issuance costs, through the private purchase of preferred stock. 

(7)  Working capital includes deferred revenue totaling $40.8 million, $30.6 million, $28.4 million, $25.8 million and $23.2 million, 

as of December 31, 2019, 2018, 2017, 2016 and 2015, respectively.  

29 

  
  
  
  
  
  
     
    
     
     
  
  
  
  
   
   
   
       
       
       
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
       
       
       
   
   
   
   
       
       
       
   
   
   
   
   
   
   
       
       
       
   
    
    
    
  
 
 
 
Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations 

The  following  discussion  and  analysis  contains  forward-looking  statements  about  trends,  uncertainties  and  our  plans  and 
expectations of what may happen in the future. Forward-looking statements involve risks and uncertainties that could cause actual events 
or results to differ materially from the events or results described in the forward-looking statements, including risks and uncertainties 
described above in “Item 1A. Risk Factors.” Readers are cautioned not to place undue reliance on forward-looking statements. The 
forward-looking  statements  in  this  report  are  based  upon  information  available  to  us  on  the  date  of  this  report.  We  undertake  no 
obligation to publicly update or revise any forward-looking statements. See “NOTE ON FORWARD-LOOKING STATEMENTS AND 
RISK FACTORS” in “Item 1. Business.” 

The following discussion should be read in conjunction with the consolidated financial statements and related notes beginning on 

page F-1. 

Overview  

We are a leader in providing cloud email security, productivity, and compliance solutions. We provide easy-to-use solutions for 
email encryption and data loss prevention (“DLP”), advanced threat protection, and archiving.  As a leading provider of cloud-based 
cybersecurity,  compliance,  and  productivity  solutions  for  businesses  of  all  sizes,  we  are  focused  on  securing  data  and  meeting  the 
compliance  needs  of  organizations  with  particular  emphasis  on  the  healthcare,  finance,  and  government  sectors.  One  of  our  core 
competencies is our ability to deliver this complex service offering with a high level of availability, reliability, integrity and security. 

Our 2019 results included record revenues attributable to both our AppRiver acquisition and our ongoing efforts to build a solid 
and predictable business based on our recurring revenue subscription business model. For 2019, we continued to benefit from growing 
concerns about data security and integrity issues as well as the growing acceptance of cloud-based offerings along with the growing 
regulatory compliance burdens on many businesses. 

For 2019, we reported revenue of $173.4 million, an increase of $103.0 million over the prior year, primarily driven by new sales 
attributable to our AppRiver acquisition in February 2019 in addition to continued growth in our subscriber base of existing business.    

For the year ended December 31, 2019, our gross profit of $96.5 million increased 75% compared to 2018. This increase was 
primarily driven by new sales from AppRiver. Our 2019 operating loss of $9.1 million decreased $19.1 million over the prior year, as 
the gross profit increase was offset primarily by increased research and development and selling, general and administrative expenses, 
related to additional headcount, acquisition related costs and integration costs. 

Our $14.6 million net loss in 2019 is a decrease of $30.1 million compared to our $15.4 million net income in 2018. Our 2019 net 
loss includes a $4.5 million income tax benefit resulting from current year net loss. Our 2018 net income includes a $7.8 million tax 
benefit resulting from a decrease to our deferred tax asset valuation allowance based on expected future profitability and ability to use 
net operating losses.  

Other Financial Highlights  

(cid:120) 

(cid:120) 

(cid:120) 

Backlog was $89.4 million at the end of 2019, compared with $73.0 million at the end of 2018. 

Total  billings  for  2019  were  $170.2  million,  compared  to  $77.1  million  for  2018,  representing  an  increase  of  121%. 
AppRiver contributed $96.1 million of the 2019 billings. 

The annual recurring revenue value of our customer subscriptions as of December 31, 2019, was $209.7 million, compared 
with $75.8 million for the same period in 2018, representing an increase of $133.9 million that was largely attributable to 
our AppRiver acquisition. 

(cid:120) 

Our deferred revenue at the end of 2019 was $43.3 million, compared with $32.2 million at the end of 2018. 

(cid:120)  We generated cash flows from operations of $14.0 million during fiscal 2019. Our cash and cash equivalents were $13.3 

million at the end of 2019, compared with $27.1 million at the end of 2018. 

Our services are sold on a subscription basis with contract terms historically ranging from one to five years billed annually. We 
are increasingly moving toward a monthly billing model. This shift has been largely driven by our recent acquisition activity, including 
AppRiver. We recognize revenue ratably on a monthly basis over the term of the subscription once service commences. 

30 

We attempt to grow the business by signing new customers to subscription services and/or selling new or higher volume services 

to existing customers (i.e., “upsell”) while retaining existing customers through renewal of their subscriptions for successive periods. 

Our backlog consists of the total order value of contracted business that has not yet been recognized into revenue. Backlog is 
calculated by adding to the existing contracted order value the total value of all orders booked in the period (e.g., quarterly) less the 
value  of  revenue  recognized  for  that  period.  Although  orders  are  non-cancellable,  occasionally  we  adjust  backlog  for  customer 
bankruptcy or change of term, but these instances are rare and do not materially impact the backlog amount. The backlog will  grow if 
the value of total orders added in a period exceeds the value of revenue recognized in that period. Conversely, the backlog amount will 
decline if revenue recognized exceeds the total order value added for the period. A decline in backlog may result from fluctuations in 
total orders caused by timing of renewal orders or by the shortening of the average term of our contracts from a multi-year to an annual 
commitment or to a monthly billing and subscription model. 

As of December 31, 2019, our total company net dollar retention was 102%. We calculate this percentage by first identifying our 
current period renewal and upsell orders secured from existing customers and then combining these totals with billings for the period. 
We then compare this amount to the total orders that were due to renew and were then combined with scheduled billings. Increasing 
retention is a key driver for the company to increase overall revenue and annual recurring revenue. Deferred revenue is the value of 
contracted  business  that  has  been  paid  but  has  not  been  recognized  as  revenue.  See  description  of  the  components  of  the  backlog 
following  in  “Backlog  and  Orders  In  this  “Item  7,  Management’s  Discussion  and  Analysis  of  Financial  Condition  and  Results  of 
Operations.” 

As of December 31, 2019, our annual recurring revenue (ARR) was $209.7 million. We calculate ARR by determining the annual 
or monthly revenue of subscription agreements that are active as of the end of the applicable period and multiplying by 1 or  12. We 
monitor this metric to aid in determining to what extent individual customer relationships, considered in the aggregate, are growing or 
declining in financial magnitude.  

Our operations and future prospects are further discussed throughout this “Item 7. Management’s Discussion and Analysis of 

Financial Condition and Results of Operations.” 

There are no assurances we will be successful in our efforts to achieve continued growth. Our continued growth depends on the 
timely development and market acceptance of our products and services. See “Item 1A. Risk Factors” for more information on the risks 
relative to our operations and future prospects. 

Revenue  

Revenue increased by 146% in 2019 compared with 2018. Our revenue growth was primarily driven by new sales attributable to 
our AppRiver acquisition. We additionally grew out revenue with continued success in our subscription-based business model with both 
steady additions to the subscriber base and a high rate of existing customer renewals and the realization of previously contracted revenue 
in our backlog. 

Critical Accounting Policies and Estimates  

In preparing our consolidated financial statements, we make estimates, assumptions and judgments that can have a significant 
impact on revenue, income from operations and net income, as well as the value of certain assets and liabilities on our consolidated 
balance sheet. The application of our critical accounting policies requires an evaluation of a number of complex criteria and significant 
accounting  judgements  by  us.  Management  bases  its  estimates  on  historical  experience  and  on  various  other  assumptions  that  are 
believed to be reasonable under the circumstances, the results of which form the basis for making judgements about the carrying values 
of assets and liabilities. We evaluate our estimates on a regular basis and make changes accordingly. Senior management has discussed 
the development, selection and disclosure of these estimates with the Audit Committee of our Board of Directors. Actual results may 
materially differ from these estimates under different assumptions or conditions. If actual results were to materially differ from these 
estimates, the resulting changes could have a material adverse effect on our consolidated financial statements. 

31 

We consider accounting policies to be critical when they require us to make assumptions about matters that are highly uncertain 
at the time the accounting estimate is made and when different estimates that our management reasonably has used have a material effect 
on the presentation of our financial condition, changes in financial condition or results of operations. Management believes the following 
critical accounting policies reflect our more significant estimates and assumptions used in the preparation of our consolidated financial 
statements. 

Our critical accounting policies included the following: 

(cid:120) 

(cid:120) 

(cid:120) 

(cid:120) 

(cid:120) 

(cid:120) 

(cid:120) 

Revenue recognition 

Commission amortization 

Income taxes 

Valuation of goodwill and other intangible assets 

Stock-based compensation costs 

Right-of-use assets and lease obligations 

Internal-use software 

For  additional  discussion  of  the  Company’s  significant  accounting  policies,  refer  to  Note  2  to  our  consolidated  financial 

statements. 

Revenue Recognition 

In May 2014, The Financial Accounting Standards Board (“FASB”) issued ASC 606 which requires revenue recognition when 
promised goods or services are transferred to customers in an amount that reflects the consideration to which an entity expects to be 
entitled to those goods and services. The standard became effective for us in 2018, but did not have a material impact to our revenue 
recognition process. For additional information regarding our adoption of ASC 606 please see “New Accounting Standards.”  

We earn our revenue from subscription fees for rights related to the use of our software. Approximately 73% of our revenue in 
2019 was derived from hosted solutions. While some contracts include one or more performance obligations, the revenue recognition 
pattern generally is not impacted by separate allocations of these obligations because the services are generally satisfied over the same 
period of time and revenue is recognized ratably over the contract term. 

Our subscription terms historically have ranged from one to five years. We are increasingly moving to a monthly subscription 
model. This shift has been largely driven by our recent acquisition activity, including AppRiver. As we further integrate our business, 
we expect to focus on a monthly subscription model.  

Revenue is recognized by applying the following steps: 

(cid:120) 

(cid:120) 

(cid:120) 

(cid:120) 

(cid:120) 

Step 1: Identify the contract(s) with a customer, 

Step 2: Identify the performance obligations in the contract, 

Step 3: Determine the transaction price, 

Step 4: Allocate the transaction price to the performance obligations in the contract, and 

Step 5: Recognize revenue when (or as) the performance obligation is satisfied. 

Step 1: Identify the contract(s) with a customer: 

We  consider  the  terms  and  conditions  of  the  contract  and  our  customary  business  practice  in  identifying  our  contracts.  We 
determine we have a contract with a customer when (i) the contract is approved, (ii) we can identify each party’s rights regarding the 
services and products transferred, (iii) we can identify the payment terms for the services and products, (iv) the contract has commercial 
substance, and (v) it is probable we will be paid.  

Step 2: Identifying the performance obligations in the contract: 

ASC  606  requires  identification  and  disclosure  of  performance  obligations  within  a  revenue  contract.  A  good  or  service  is 
considered distinct if the customer can both benefit from the good or service on its own or with other resources that are readily available 
to the customer, and the promise to transfer the good or service is separately identifiable from other promises in the contract. 

32 

 
 
 
 
 
 
 
 
Step 3: Determine the transaction price: 

The transaction price is determined based on the consideration we expect to  be entitled to receive in exchange for transferring 
goods and services to the customer. We include variable consideration in the transaction price if we view it probable that a significant 
future reduction of cumulative revenue under the contract will not occur. 

Step 4: Allocate the transaction price to the performance obligations in the contract: 

We allocate transaction prices to each performance obligation based on the stand-alone selling price of our component services. 

Step 5: Recognize revenue when (or as) the performance obligation is satisfied: 

We  recognize  revenue  when  the  customer  obtains  control  of  the  product  or  services,  at  the  amount  allocated  to  the  satisfied 

performance obligation. Our performance obligations are generally satisfied over time. 

While some contracts include one or more performance obligations (including the combined elements noted above along with 
additional ongoing customer support and other hosted services), the revenue recognition pattern generally is not impacted by the separate 
allocations of these obligations because the services are generally satisfied over the same period of time and revenue is recognized over 
the contract period. Discounts provided to customers are recorded as reductions in revenue. 

Commission Amortization 

We amortize our commission costs to expense on a systemic basis over the period of expected benefit to the customer. Determination 
of the amortization period requires significant judgement. We apply the practical expedient noted in ASC 606-10-104 to account for our 
commission costs and related  amortizations at the portfolio  level.  Additionally,  the  Company  has evaluated commissions earned  upon 
contract renewal as compared to initial commissions paid and determined that because commissions paid were not reasonably proportional 
to their respective contract values, our renewal commissions could not be considered commensurate with the initial commissions paid.  

We considered our average contract term length and historical customer retention rates to determine an average length of our customer 
relationships. We also concluded our add-on sales generally occur  halfway into our customer relationships, and evaluated our average 
customer renewal terms. Based on these factors we have determined that 8 years, 4 years and 18 months are the appropriate amortization 
periods to our new, add-on, and renewal sales commission expenses, respectively. We also perform subsequent assessments for impairment 
of the related deferred cost asset when indicators present. 

Following our acquisition of AppRiver in February 2019, we additionally evaluated AppRiver’s sales program to determine whether 
capitalization  of  these  expenses  was  appropriate.  While  we  determined  certain  costs  to  acquire  met  the  capitalization  criteria,  we  also 
determined  renewal  commissions  earned  were  commensurate  to  the  initial  sales.  Based  on  AppRiver’s  primarily  month-to-month 
commitments the Company has chosen to apply the practical expedient approach to immediately recognize commission expenses associated 
with the AppRiver program.   

Income Taxes 

Deferred tax assets are recognized if it is “more likely than not” that our benefit of the deferred tax assets will be realized on future 
federal  or  state  income  tax  returns.  At  December  31,  2019,  we  provided  a  valuation  allowance  against  a  significant  portion,  $22.5 
million, of our accumulated deferred tax assets. This significant valuation allowance reflects our historical losses and the uncertainty of 
future taxable income sufficient to utilize net operating  loss carryforwards prior to their expiration. Our total deferred tax assets not 
subject to a valuation allowance are valued at $36.6 million, and consist of $30.8 million for federal net operating loss carryforwards, 
$3.2 million relating to temporary timing differences between U.S. Generally Accepted Accounting Principles (“GAAP”) and tax-related 
expense, $2.2 million relating to U.S. state income tax credits, and $337 thousand related to Alternative Minimum Tax credits. If our 
U.S. taxable income increases from its current level in a future period or if the facts and circumstances on which our estimates and 
assumptions are based were to change, thereby impacting the likelihood of realizing our deferred tax assets, judgment would have to be 
applied in determining the amount of valuation allowance no longer required. Reversal of all or a part of this valuation allowance could 
have a significant positive impact on operating results in the period that it becomes more likely than not that certain of the Company’s 
deferred tax assets will be realized. Alternatively, should our future income decrease from current levels, a resulting increase to all or a 
part of this valuation allowance could have a significant negative impact on our operating results. 

33 

 
 
 
 
 
 
 
 
 
 
 
 
Valuation of Goodwill and Other Intangible Assets 

We account for the valuation of goodwill and other intangible assets after classifying intangible assets into three categories: (1) 
intangible assets with finite lives subject to amortization; (2) intangible assets with indefinite lives not subject to amortization; and (3) 
goodwill. For intangible assets with finite lives, tests for impairment must be performed if conditions exist that indicate that the carrying 
value may not be recoverable. For intangible assets with indefinite lives and goodwill, tests for impairment must be performed at least 
annually or more frequently if events or circumstances indicate that assets might be impaired. 

Goodwill was $171.2 million, or 41%, and $13.8 million, or 13% of total assets, in each of the years ended December 31, 2019 

and 2018, respectively. 

We evaluate goodwill for impairment annually in the fourth quarter, or when there is reason to believe that the value has been 
diminished or impaired. Evaluations for possible impairment are based upon a comparison of the estimated fair value of the reporting 
unit to which the goodwill has been assigned, versus the sum of the carrying value of the assets and liabilities of that unit including the 
assigned goodwill value. We include our entire Company as the reporting unit. The fair values used in this evaluation are estimated 
based on the Company’s market capitalization, which is based on the Company’s outstanding common stock and market price of the 
stock. Impairment is deemed to exist if the net book value of the unit exceeds its estimated fair value. We evaluated our goodwill in the 
fourth quarter of 2019 and determined no impairment adjustment is required. 

Our intangible assets with finite lives are amortized using a straight-line basis over their economic useful lives.  

Stock-based Compensation 

Our share-based awards include stock options, restricted stock awards and restricted stock units. We have non-qualified stock 
options outstanding to employees and directors under various stock option plans. The plans require the exercise price of options granted 
under these plans to equal or exceed the fair market value of the Company’s common stock on the date of grant. The options, subject to 
termination  of  employment,  generally  expire  ten  years  from  the  date  of  grant.  Employee  stock  options  typically  vest  pro-rata  and 
annually over three or four years. Restricted stock is issued to the employee at grant but is subject to vesting and transfer restrictions. 
Stock is issued in exchange for restricted stock units when vesting conditions are met. The transfer restrictions and vesting conditions 
may be time or performance-based. Restricted stock and restricted stock units typically vest pro-rata annually over three or four years. 
We use the straight-line amortization method for recognizing stock-based compensation costs. The weighted average  grant-date fair 
value of awards of restricted stock, and restricted stock units is based on the quoted market price of the Company’s common stock on 
the  date  of  grant.  Option,  restricted  stock  and  restricted  stock  unit  grants  to  employees,  officers  and  directors  frequently  contain 
accelerated vesting provisions upon the occurrence of a change of control, as defined in the applicable grant agreements.  

Right-of-use Assets and Lease Obligations 

On  January  1,  2019,  we  adopted  Accounting  Standards  Update  No.  2016-02,  Leases  (Topic  842)  (ASU  2016-02)  using  the 
modified retrospective transition approach by applying the new standard to all leases existing at the date of initial application. Results 
and disclosure requirements for reporting periods beginning after January 1, 2019, are presented under Topic 842, while prior period 
amounts have not been adjusted and continue to be reported in accordance with our historical accounting under Topic 840.  

We elected the package of practical expedients permitted under the transition guidance, which allowed us to carryforward our 
historical lease classification, our assessment on whether a contract was or contains a lease, and our initial direct costs for any leases 
that existed prior to January 1, 2019.  The first package of practical expedients only can be applied if lease assessment was correct under 
ASC 840  which defines a lease as an arrangement conveying the right to use property, plant, or equipment usually for a stated period 
of time. Historically, we did not perform the embedded lease assessment under ASC 840 as such we identified lease components  of a 
service contract as required by ASC 842 upon adoption. We did not elect the hindsight practical expedient in determining the lease and 
in assessing impairment of our right-of-use assets.  We also elected to combine our lease and non-lease components and to keep leases 
with an initial term of 12 months or less off the balance sheet and recognize the associated lease payments in the consolidated statements 
of  comprehensive  income  (loss)  on  a  straight-line  basis  over  the  lease  term.  Additionally,  for  certain  equipment  leases,  we  apply  a 
portfolio approach to effectively account for the finance lease right-of-use (ROU) assets and lease liabilities.  

Upon  adoption,  we  recognized  total  ROU  assets  of  $4.8  million,  with  corresponding  lease  liabilities  of  $6.0  million  on  the 
consolidated balance sheets. The ROU assets include adjustments for deferred rent liabilities. The adoption did not impact our beginning 
retained earnings, or our prior year consolidated statements of compressive income (loss) and statements of cash flows. 

34 

 
 
 
 
Under  Topic  842,  we  determine  if  an  arrangement  is  a  lease  at  inception.  ROU  assets  and  lease  liabilities  are  recognized  at 
commencement date based on the present value of remaining lease payments over the lease term. For this purpose, we consider only 
payments that are fixed and determinable at the time of commencement. As most of our leases do not provide an implicit rate, we use 
our incremental borrowing rate based on the information available at commencement date in determining the present value of lease 
payments. Our incremental borrowing rate is the financing rate of our long-term debt at the commencement date. The ROU asset also 
includes any lease payments made prior to commencement and is recorded net of any lease incentives received. Our lease terms  may 
include options to extend or terminate the lease when it is reasonably certain that we will exercise such options. When determining the 
probability  of  exercising  such  options,  we  consider  contract-based,  asset-based,  entity-based,  and  market-based  factors.  Our  lease 
agreements may contain variable costs such as  common area maintenance, insurance, real estate taxes or other costs. Variable lease 
costs are expensed as incurred on the consolidated statements of income. Our lease agreements generally do not contain any residual 
value guarantees or restrictive covenants.  

Operating  leases  and  finance  leases  are  included  in  operating  lease  assets  and  property  and  equipment,  respectively,  on  the 

consolidated balance sheets. Operating lease and finance lease liabilities are separately presented on our consolidated balance sheets.  

Internal-use Software 

The Company capitalizes costs related to its cloud email security, productivity and compliance solutions and certain projects for 
internal use incurred during the application development stage. Costs related to preliminary project activities and post implementation 
activities are expensed as incurred. Internal-use software is amortized on a straight-line basis over its estimated useful life, which is 
generally three years. Management evaluates the useful lives of these assets on an annual basis and tests for impairment whenever events 
or changes in circumstances occur that could impact the recoverability of these assets.  

Full Year 2019 Summary of Operations  

Financial 

(cid:120) 

(cid:120) 

(cid:120) 

(cid:120) 

(cid:120) 

(cid:120) 

Revenue for 2019 was $173.4 million compared with $70.5 million in 2018 and $65.7 million in 2017. 

Gross margin for 2019 was $96.5 million or 56% of revenues compared with $55.3 million or 78% of revenues in 2018 and 
with $53.1 million or 81% of revenues in 2017. Our 2019 decrease in gross  margin is related to lower margin of revenue 
associated with AppRiver’s Microsoft Office365 and hosted exchange products.  

Net income (loss) for 2019 was $(14.7) million compared with $15.4 million in 2018 and $(8.1) million in 2017. Our 2019 
net loss is attributed to significant transaction and integration-related costs incurred to acquire AppRiver and DeliverySlip 
in 2019, amortization of intangible assets recognized from the same acquisitions as well as higher operating expenses and 
interest expense. Our 2018 net income includes a $7.8 million tax benefit resulting from a decrease to our deferred tax asset 
valuation allowance based on our expected future profitability and ability to use net operating losses. This compares to a 
$12.5 million tax expense incurred in 2017 due to enactment of the Tax Act, which required us to reduce the valuation of 
our deferred tax asset. 

Net income (loss) attributable to common shareholders for 2019 was $(24.6) million compared with $15.4 million in 2018 
and $(8.1) million in 2017. Our 2019 net loss attributable to common shareholders includes deemed and accrued dividends 
of $9.9 million to preferred shareholders. 

Net income (loss) per diluted share was $(0.46) for 2019 compared with $0.29 for 2018 and $(0.15) for 2017. 

Unrestricted cash was $13.3 million on December 31, 2019. 

Results of Operations 

Revenue 

The following table sets forth a year-over-year comparison of our total revenues: 

(In thousands) 
Revenues 

2019 
  $  173,428   

Year Ended December 31, 
2018 
 $  70,478   

Variance 
2019 vs. 2018 

2017 

$ 

% 

 $  65,663     $  102,950       

Variance 
2018 vs. 2017 

$ 
4,815       

% 

7 % 

146 %   $ 

35 

 
 
 
 
 
  
  
  
     
  
  
  
  
     
     
     
     
  
  
     
  
 
The  $103  million  or  146%  increase  in  revenue  was  primarily  related  to  our  AppRiver  acquisition  in  February  2019,  which 
contributed  $97.8  million  for  the  year-end  December  31,  2019  since  the  acquisition  date.    We  additionally  grew  our  revenue  with 
continued success in our subscription-based business model with both steady additions to the subscriber base and a high rate of existing 
customer  renewals  and  the  realization  of  previously  contracted  revenue  in  our  backlog.  In  the  year  ended  December  31,  2019,  we 
categorized our revenue in the following core industry verticals: 23% healthcare, 19% financial services, 4% government sector and 
54% as other. In the year ended December 31, 2018, we categorized our revenue in the following core industry verticals: 49% healthcare, 
29% financial services, 7% government sector, and 15% as other. The year over year shift in our industry verticals is a result of a more 
diverse customer base resulting from our AppRiver acquisition.   

Additionally, sales continued from a wide base of distributors. Approximately 74% of our new business transacted in the year 
ended December 31, 2019 resulted from our partner relationships. Approximately 43% of our new business transacted during the  year 
ended December 31, 2018, was from our partner relationships. Our acquired AppRiver partner network was the primary driver in our 
year over year increase.  

While we introduced bundled email security pricing during 2017 and have continued to add new bundled price offerings to our 
product portfolio, our list pricing has remained generally consistent during the periods shown above. However, there are no assurances 
that  potential  increased  competition  in  this  market  or  other  factors,  including  inflation,  will  not  result  in  future  price  erosion. Price 
erosion, should it occur, could have a dampening effect on order growth and the revenue derived from our new orders. 

Revenue Outlook: 

We expect continued growth in our existing offering and in our new products, along with increased sales from our partner channels 

to increase our business in 2020 and increase our year-over-year revenue. 

Annual Recurring Revenue 

We measure the health of our subscriber base by the growth of our Annual Recurring Revenue (“ARR”), which is defined as the 
aggregate annualized contract value attributable to  recurring revenue contracts as of the  end of the applicable reporting period.  We 
calculate ARR be determining the annual or monthly revenue of subscription agreements that are active as of the end of the applicable 
period and multiplying by 1 or 12.  ARR  aids us in determining to what extent individual customer relationships, considered in the 
aggregate, are growing or declining in financial magnitude.  ARR is summarized in the table below: 

(In thousands) 
Annual Recurring Revenue 

2019 

Year Ended December 31, 
2018 

2017 

   $ 

209,715      $ 

75,819      $ 

67,039   

Backlog  

Our backlog was $89.4 million at December 31, 2019, compared to $73.0 million at December 31, 2018.  The backlog is comprised 
of  contractual  commitments  that  we  expect  to  amortize  into  revenue.  As  of  December  31,  2019,  the  backlog  was  comprised  of  the 
following elements: $43.3 million of deferred revenue that has been billed and paid, $10.9 million billed but unpaid, and approximately 
$35.2 million of unbilled contracts. 

The backlog is recognized into revenue ratably as the services are performed. Approximately 70% of the total backlog is expected 

to be recognized as revenue during the next twelve months. 

Cost of Revenue 

The following table sets forth a year-over-year comparison of the cost of revenue. 

(In thousands) 
Cost of revenue 

Year Ended December 31, 
2018 

2017 

2019 

Variance 
2019 vs. 2018 

$ 

% 

  $  76,908     $  15,186     $  12,602     $  61,722       

406 %   $ 

Variance 
2018 vs. 2017 

$ 
2,584       

% 

21 % 

36 

 
 
  
  
  
  
  
     
     
  
 
  
  
  
     
  
  
  
  
     
     
     
     
  
  
     
  
 
Cost of revenues is comprised of costs related to operating and maintaining the ZixData Center, a field deployment team, customer 
service  and  support,  Microsoft  fees  mostly  associated  with  the  resale  of  Microsoft  Office365  and  hosted  exchange  products  and 
depreciation expense of computer equipment and amortization of acquired technology. The $61.7 million or 406% increase in 2019 
compared to 2018 reflected in the table above resulted primarily from our acquisition of AppRiver in February 2019. As a reseller of 
Microsoft Office365 and hosted exchange products, which comprise approximately 75% of AppRiver-related revenue earned for the 
year  ended  December  31,  2019,  we  expect  our  costs  of  revenue  to  remain  at  higher  levels  than  we  have  historically  incurred.  We 
additionally incurred increases in average headcount and other expenses to accommodate revenue growth. 

The $2.6 million or 21% increase in cost of revenue in 2018 compared with 2017 reflected in the table above resulted primarily 
from increases in average headcount, which include additional Information Archive support gained in the Erado acquisition in April 
2018 and the Advanced Email Threat Protection support team gained in the Greenview acquisition in March 2017. We also incurred 
additional costs associated with leased equipment supporting Advanced Threat Protection, and we amortized expense resulting from the 
acquisition of technology. Additional increases relate to standard software maintenance and license support, and depreciation and other 
expense relating to investments in networking equipment.   

Research and Development Expenses 

The following table sets forth a year-over-year comparison of our research and development expenses: 

(In thousands) 
Research and development expenses   $  20,431   

2019 

Year Ended December 31, 
2018 
 $  11,323   

2017 

 $  10,980     $ 

Variance 
2019 vs. 2018 

$ 
9,108       

% 

Variance 
2018 vs. 2017 

$ 

% 

80 %   $ 

343       

3 % 

Research and development expenses consist primarily of salary, benefits and stock-based compensation for our development staff, 
independent contractor expense, and other direct and indirect costs associated with enhancing our existing products and services and 
developing new products and services. 

The $9.1 million or 80% increase in research and development expense in 2019 compared with 2018 reflected in the table above 
resulted from combined $15.6 million cost increases in headcount and consulting attributable to our AppRiver acquisition in February 
2019 and the expansion of our core Zix team, offset by additional $6.5 million of capitalized costs related to development of internal-
use software compared to 2018.   

The $343 thousand or 3% increase in research and development expense in 2018 compared with 2017 reflected in the table above 
resulted primarily from an increase in travel and average headcount, including the Advanced Email Threat Protection and additional 
Information  Archive  R&D  employees  gained  in  the  Greenview  acquisition  and  Erado  acquisition  in  March  2017  and  April  2018, 
respectively, partially offset by $1.5 million of costs related to development of new features and functionality for our hosting service 
arrangements which we began capitalizing in 2018.     

Selling and Marketing Expenses 

The following table sets forth a year-over-year comparison of our selling and marketing expenses: 

(In thousands) 
Selling and marketing expenses 

Year Ended December 31, 
2018 

2017 

2019 

Variance 
2019  vs. 2018 

$ 

% 

Variance 
2018  vs. 2017 

$ 

% 

  $  54,903     $  20,380     $  20,472     $  34,523       

169 %   $ 

(92 )     

(0 )% 

Selling and marketing expenses consist primarily of salary, commissions, travel, stock-based compensation and employee benefits 

for selling and marketing personnel as well as costs associated with promotional activities and advertising.  

The $34.5 million or 169% increase in selling and marketing expense in 2019 compared with 2018 reflected in the table above 
was primarily due to our AppRiver acquisition in February 2019 as well as related integration activities including rebranding and website 
development. We additionally increased in headcount expense and spending for marketing programs.  

The $92 thousand decrease in selling and marketing expense in 2018 compared with 2017 resulted from lower commission and 
bonus expenses driven by our implementation of GAAP accounting rule ASC 606, which became effective for our Company on January 
1, 2018, and lower advertising and marketing costs. This decrease was offset by additional headcount expenses, including the employees 
gained  in  the  April  2018  Erado  acquisition  and  the  expansion  of  our  business  development  lead  qualifications  team,  stock-  based 
compensation, travel, and the amortization of acquisition related intangible assets.   

37 

  
  
  
     
  
  
  
  
     
     
     
     
  
  
     
  
 
 
 
  
  
  
     
  
  
  
  
    
    
     
    
  
  
     
  
 
 
 
General and Administrative Expenses 

The following table sets forth a year-over-year comparison of our general and administrative expenses: 

(In thousands) 
General and administrative 
expenses 

Year Ended December 31, 
2018 

2017 

2019 

Variance 
2019  vs. 2018 

$ 

% 

Variance 
2018  vs. 2017 

$ 

% 

  $  30,327   

 $  13,619     $  11,399     $  16,708       

123 %   $ 

2,220       

19 % 

General and administrative expenses consist primarily of salary and bonuses, travel, stock-based compensation and benefits for 

administrative and executive personnel as well as fees for professional services and other general corporate activities.   

The $16.7 million or 123% increase in general and administrative expense from 2019 compared with 2018 resulted primarily from 
AppRiver acquisition in February 2019 and transaction and integration costs associated with AppRiver acquisition and DeliverySlip 
acquisition  in  May  2019.    We  additionally  incurred  increases  in  headcount  expense,  stock-based  compensation  expense  as  well  as 
advisory and audit fees.  

The $2.2 million or 19% increase in general and administrative expense from 2018 compared with 2017 resulted from an increase 
in  acquisition-related  costs,  consulting  fees,  stock-based  compensation  expense,  the  addition  of  our  Erado  office,  and  amortization 
expense of internal use software, as well as other general and administrative costs due to the increase in headcount.  

Income Taxes 

Our Company or one of our subsidiaries files income tax returns in the U.S. federal jurisdiction and various states and in the 
Canadian federal and provincial jurisdictions. We recognize and measure uncertain tax positions using a two-step approach. The first 
step is to evaluate the tax position for recognition by determining if the weight of available evidence indicates that it is more likely than 
not that the position will be sustained on audit, including resolution of related appeals or litigation processes, if any. The second step is 
to measure the tax benefit as the largest amount that is more than 50% likely of being realized upon settlement. 

Our Company incurred a tax benefit of $4.5 million and $4.7 million, in 2019 and 2018, respectively, and incurred tax expense of 
$18.6 million for 2017. The $4.5 million income tax benefit in 2019 is primarily attributed to current year loss, which increased our 
deferred tax asset. Our 2018 tax benefit includes a $7.8 million release to our deferred tax asset valuation allowance based on expected 
future profitability. On December 22, 2017, the U.S. enacted the Tax Act which significantly changed U.S. tax law. The Tax Act lowered 
the Company’s statutory tax rate from 34% to 21% effective January 1, 2018. At December 31, 2017, the Company adjusted its deferred 
tax balances to reflect the new tax rate that resulted in tax expense of $12.5 million. For all years presented, tax expense  represented 
deferred tax expense, refundable U.S. Alternative Minimum Tax, U.S. research and development credits, non-U.S. taxes payable related 
to the operations of the Company’s Canadian subsidiary established in late 2002, and state income taxes.  

Significant judgement is required in determining any valuation allowance recorded against deferred tax assets. In assessing the 
need for a valuation allowance, we consider available evidence, including past earnings, estimates of future taxable income,  and the 
feasibility of tax planning strategies. At December 31, 2019, the Company partially reserved its U.S. net deferred tax assets due to the 
uncertainty of future taxable income sufficient to utilize net loss carryforwards prior to their expiration. The portion of the Company’s 
deferred tax asset not reserved was $36.6 million. The majority of this unreserved portion related to $30.8 million U.S. net operating 
losses (“NOLs”) because we believe the Company will generate sufficient taxable income in future years to utilize these NOLs prior to 
their expiration.  The remaining balance consists of $3.2 million relating to temporary timing differences between GAAP and tax-related 
expense, $2.2 million relating to U.S. state tax income credits, and $337 thousand related to Alternative Minimum Tax credits.  

We have determined that utilization of existing NOLs against future taxable income is not limited by Section 382 of the Internal 
Revenue  Code.  Future  ownership  changes,  however,  may  limit  the  Company's  ability  to  fully  utilize  its  existing  net  operating  loss 
carryforwards against any future taxable income. 

If we begin to generate additional U.S. taxable income in a future period or if the facts and circumstances on which our current 
estimates and assumptions are based were to change, thereby impacting the likelihood of realizing a greater or lesser amount of our 
deferred tax assets, judgement  would have to be applied in determining the amount of valuation allowance required. Adjusting  our 
valuation  allowance  could  have  a  significant  impact  on  operating  results  in  the  period  that  it  becomes  more  likely  than  not  that  an 
additional portion of our deferred tax assets will or will not be realized. 

38 

  
  
  
     
  
  
  
  
     
     
     
     
  
  
     
  
 
 
 
Our provision for income taxes is subject to volatility and could be adversely impacted by earnings being lower or higher than 
anticipated; by tax effects of nondeductible compensation; or by changes in tax laws, regulations, or accounting principles, including 
accounting for uncertain tax positions or interpretations. Significant judgment is required to determine the recognition and measurement 
applicable to all income tax positions. This includes the potential recovery of previously paid taxes, which if settled unfavorably could 
adversely  affect  our  provision  for  income  taxes  or  additional  paid-in  capital.  In  addition,  our  income  tax  returns  are  subject  to 
examination by the Internal Revenue Service and other tax authorities. We regularly assess the likelihood of adverse outcomes resulting 
from these examinations to determine the adequacy of our provision for income. 

Net Income (Loss)  

Net Income (Loss) – The Company generated net loss of $14.7 million compared with a net income of $15.4 million in 2018 and 
net loss of $8.1 million in 2017. The decrease in our net income is primarily due to transaction costs associated with our AppRiver and 
DeliverySlip acquisitions and integration costs, as well as higher operating expense and interest expense. Additionally, a $4.5 million 
income tax benefit improved our net loss in 2019. Our 2018 net income included a tax benefit resulting from the decrease to our deferred 
tax asset valuation allowance as compared to the tax expense incurred following 2017 tax-reform legislation, as discussed above. 

Liquidity and Capital Resources 

Overview 

Based  on our  2019  financial  results  and  current  expectations,  we  believe  our  cash  and  cash  equivalents,  cash  generated  from 
operations, and availability under our $25 million Revolving Facility (under which $2 million was drawn as of December 31, 2019 and 
the  undrawn  balance  of  $23  million  was  available  to  fund  working  capital  and  for  other  general  corporate  purpose,  including  the 
financing of permitted acquisitions, investments and restricted payments, subject to the conditions contained in the Credit Agreement) 
will satisfy our working capital needs, capital expenditures, investment requirements, contractual obligations, commitments, and other 
liquidity requirements associated with our operations through at least the next twelve months. We plan for and measure our liquidity 
and capital resources through an annual budgeting process.  

During 2019, our cash flow from operations was $14.0 million, a decrease of $2.7 million from the $16.7 million cash flow from 
operations during 2018. At December 31, 2019, our cash and cash equivalents totaled $13.3 million, a decrease of $13.8 millio n from 
the December 31, 2018 balance. The $13.8 million decrease in our cash position included an additional cash payment for debt issuance 
costs, finance lease liabilities and acquisition related contingent consideration related to our acquisitions completed in 2019.     

For the year ended December 31, 2019, we achieved 146% growth in revenue, 56% gross margin and strong cash collections 
which we invested back for business integration. We expect integration spending to decrease and cash provision from operations to 
significantly improve with acquired deferred revenue fully amortized and contracts renewal activities. While future results cannot be 
guaranteed, we expect these trends to continue in the foreseeable future, and believe a significant portion of our spending is discretionary 
and flexible and that we have the ability to adjust overall cash spending and raise additional funds in order to react, as needed, to any 
shortfalls in projected cash.  

Credit Facilities 

On February 20, 2019, the Company entered into a  credit agreement (the “Credit Agreement”) with a syndicate of lenders and 
SunTrust  Bank  as  administrative  agent,  which  (1)  provided  for  borrowing  in  the  form  of  a  senior  secured  term  loan  facility  in  an 
aggregate principal amount of $175 million (the “Term Loan”), (2) provided for a senior secured delayed draw term loan facility in an 
aggregate principal amount of $10 million (the “Delayed Draw Term Loan Facility”), and (3) provided for a senior secured revolving 
credit facility in an aggregate principal amount of $25 million, up to $5 million of which is available for letters of credit (the “Revolving 
Facility” and, together with the Term Loan and the Delayed Draw Term Loan Facility, the “Credit Facilities”). On February 20, 2019, 
the Term Loan was borrowed in full to pay a portion of the purchase price in connection with the AppRiver acquisition (described below 
in Note 22 “Acquisitions”), including certain fees, costs and expenses related thereto. On May 2, 2019, the Delayed Draw Term Loan 
Facility was borrowed in full to pay a portion of the purchase price in connection with the DeliverySlip acquisition (described below in 
Note 22 “Acquisitions”), including certain fees, costs and expenses related thereto. The Credit Facilities are secured by substantially all 
the  assets  of  Zix  and  its  wholly-owned  domestic  subsidiaries  and  guaranteed  by  substantially  all  of  Zix’s  wholly-owned  domestic 
subsidiaries.  

39 

 
 
 
Sources and Uses of Cash 

(In thousands) 
Net cash provided by operations 
Net cash used in investing activities 
Net cash provided by (used in) financing 
   activities 

   $ 
   $ 

   $ 

2019 

Years Ended December 31, 
2018 

2017 

13,951      $ 
(296,243 )    $ 

16,671      $ 
(15,952 )    $ 

18,204   
(11,285 ) 

268,740      $ 

(6,593 )    $ 

(367 ) 

Our primary source of liquidity from operations was the collection of revenue in advance from our customers, accounts receivable 

from our customers, and the management of the timing of payments to our vendors and service providers. 

Investing activities in 2019 consist of $284.6 million, net of cash acquired, used in the acquisitions of AppRiver and DeliverySlip 
and $11.7 million for capital expenditures, which include $8.2 million in internal-use software costs, and $3.5 million for computer and 
networking equipment. These investments in new equipment and cloud hosting infrastructure are to renovate our business processes and 
product offerings.  

Investing activities in 2018 consist of $11.8 million, net of cash acquired, used in the acquisition of Erado and $4.2 million for 
capital expenditures, which include $2.1 million for computer and networking equipment, $1.5 million in internal-use software costs, 
and $500 thousand for other activities including the acquisition of other internal use software. These investments in new equipment and 
cloud hosting infrastructure were to modernize our business processes and product offerings.  

Financing activities in 2019 includes proceeds from long term debt of $179.2 million, net of issuance costs of $6.4 million and 
repayment of $1.4 million, as well as $96.6 million, net of issuance costs, raised through the private purchase of preferred stock, and 
$415 thousand received from the exercise of stock options. The proceeds from our debt and preferred stock issuances were used to fund 
our AppRiver acquisition in February 2019 and our DeliverySlip acquisition in May 2019.  We also used $3.8 million for contingent 
consideration payments associated with our acquisitions of Greenview, Erado and DeliverySlip. In addition to these items, we paid $1.7 
million to satisfy finance lease liabilities and $1.9 million to repurchase common stock related to the tax impact of vesting restricted 
awards in 2019.  

Financing activities in 2018 relate primarily to $5.4 million used in a $10 million share repurchase program authorized by our 
Board of Directors on April 24, 2017, and $656 thousand used in the repurchase of common stock related to the tax impact of vesting 
restricted stock awards, and a $605 thousand earn-out payment associated with our acquisition of Greenview. Financing activities in 
2017 include $3.8 million used in the same share repurchase program and $762 thousand used in the repurchase of common stock related 
to the tax impact of vesting restricted awards offset by the receipt of $4.2 million from the exercise of stock options.   

Options of Zix Common Stock 

We have significant options outstanding that are currently vested. There is no assurance that any of these options will be exercised; 
therefore,  the  extent  of  future  cash  inflow  and  related  dilution  from  additional  option  activity  is  not  certain.  The  following  table 
summarizes the options that were outstanding as of December 31, 2019. The vested options are a subset of the outstanding options. The 
value of the options is the number of options exercisable into shares multiplied by the exercise price for each share. 

Exercise Price Range 

Outstanding 
Options 

Summary of Outstanding Options 
Total Value of 
Outstanding 
Options 
(In 

Vested 
Options 
(included in 
outstanding 
options) 

thousands)      

$2.00 - $3.49 
$3.50 - $4.99 
Total 

Liquidity Summary 

294,375       
462,010       
756,385     $ 

813       
1,754       
2,567       

Total Value of 
Vested 
Options 
(In thousands)   
813   
1,635   
2,448   

294,375       
430,760       
725,135     $ 

Based on our current 2020 budget plans, we believe we have adequate resources and liquidity to sustain operations or raise capital 

as needed for at least the next twelve months. 

40 

  
  
  
  
  
     
    
  
 
 
 
 
  
  
  
  
  
    
    
    
    
    
 
Off-Balance Sheet Arrangements 

None. 

Contractual Obligations and Contingent Liabilities and Commitments      

Our principal commitments consist primarily of obligations under operating and financing leases, which include among others, 
certain leases of our offices, colocations and servers as well as contractual commitment related network infrastructure and data center 
operations. The following table summarizes our commitments to settle contractual obligations in cash as of December 31, 2019: 

(In thousands) 
Operating leases, including imputed interest 
(1) 
Finance leases, including imputed interest 

Total contractual obligations 

  $ 

Total 

12,807   
2,165   
14,972   

 $ 

Payments Due by Year Ending December 31, 2020 
Year 1 (1) 

      Years 2 & 3 

   Years 4 & 5 

3,519   
1,423   
4,942   

 $ 

5,102   
736   
5,838   

 $ 

4,186   
6   
4,192   

   Beyond 5 Years    
—   
—   
—   

 $ 

(1) Finance leases are related to servers and network infrastructure and our data center operations. 

As  of  December  31,  2019,  we  had  severance  agreements  with  certain  employees  which  would  require  us  to  pay  up  to 
approximately $6.4 million if all such employees were terminated from employment with our Company following a triggering event 
(e.g., change of control) as defined in the severance agreements. 

New Accounting Pronouncements  

Leases 

On  January  1,  2019,  we  adopted  Accounting  Standards  Update  No.  2016-02,  Leases  (Topic  842)  (ASU  2016-02)  using  the 
modified retrospective transition approach by applying the new standard to all leases existing at the date of initial application. Results 
and disclosure requirements for reporting periods beginning after January 1, 2019, are presented under Topic 842, while prior period 
amounts  have  not  been  adjusted  and  continue  to  be  reported  in  accordance  with  our  historical  accounting  under  Topic  840.  Upon 
adoption, we recognized total ROU assets of $4.8 million, with corresponding lease liabilities of $6.0 million on the consolidated balance 
sheets. The ROU assets include adjustments for deferred rent liabilities. The adoption did not impact our beginning retained earnings, 
or our prior year consolidated statements of income and statements of cash flows.  

Credit Losses 

In June 2016, the Financial Accounting Standards Board (FASB) issued Accounting Standard Update No. 2016-13, Financial 
Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (ASU 2016-13), which requires the 
measurement and recognition of expected credit losses for financial assets held at amortized cost. ASU 2016-13 replaces the existing 
incurred loss impairment  model with a forward-looking expected credit loss model  which  will result in earlier recognition of credit 
losses. We will adopt the new standard effective January 1, 2020 and do not expect the adoption of this guidance to have a material 
impact on our consolidated financial statements.  

Income Taxes 

In  December  2019,  the  FASB  issued  Accounting  Standard  Update  No.  2019-12,  Income  Taxes  (Topic  740):  Simplifying  the 
Accounting for Income Taxes (ASU 2019-12), which simplifies the accounting for income taxes. This guidance will be effective for us 
in the first quarter of 2021 on a prospective basis, and early adoption is permitted. We are currently evaluating the impact  of the new 
guidance on our consolidated financial statements.  

Item 7A. Quantitative and Qualitative Disclosures About Market Risk 

We do not believe that we face exposure to material market risk with respect to our cash, cash equivalents and restricted cash 
investments, which totaled $13.3 and $27.1 million at December 31, 2019 and 2018, respectively. We held no marketable securities and 
no debt as of December 31, 2018 and 2017. 

Interest Rate Risk 

We are exposed to interest rate risk with respect to our Credit Facilities. At December 31, 2019, we had $185.6 million aggregated 
principal amount of long  term debt. We are subject to the risk of  higher interest cost if either the  LIBOR or the applicable  margin 
increases. The applicable margin varies depending on the Company’s total net leverage ratio.  A hypothetical 25 basis point increase in 
margin from the current margin as of December 31, 2019 to the maximum level would not result in a material change in the interest 
rate. We do not currently hedge our variable interest debt, but we may do so in the future.  

41 

  
  
  
  
  
  
  
  
  
    
   
   
   
   
   
   
   
   
   
  
       
         
         
         
         
  
  
 
 
 
LIBOR is used as a reference rate for borrowings under our Revolving Facility, which had $23 million undrawn balance as of 
December 31, 2019. LIBOR is set to be phased out at the end of 2021. We are currently reviewing how the LIBO rate phase out will 
affect us, but we do not expect the impact to be material. 

Foreign Currency Exchange Risk 

We are growing our business internationally and will be subject to foreign currency risks related to our revenue and operating 
expenses denominated in currencies other than the U.S. dollar, primarily the Canadian dollar and British Pounds. Accordingly, changes 
in exchange rates have negatively affected, and may continue to negatively affect, our revenue and other operating results as expressed 
in U.S. dollars.  

We will experience fluctuations in our net income as a result of transaction gains or losses related to revaluing monetary asset and 
liability balances that are denominated in currencies other than the functional currency of the entities in which they are recorded. At this 
time, we have not entered into, but in the future we may enter into, derivatives or other financial instruments in an attempt to hedge our 
foreign currency exchange risk. Foreign currency losses recognized in 2019, 2018 and 2017, respectively as investment and other income 
in our consolidated statement of income are immaterial.    

Item 8. Financial Statements and Supplementary Data 

The information required by this Item 8 begins on page F-1 of this Annual Report on Form 10-K. 

Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure 

None. 

Item 9A. Controls and Procedures 

Effectiveness of Disclosure Controls and Procedure 

In accordance with Rule 13a-15(b) of the Exchange Act, as of the end of the period covered by this Annual Report on Form 10-
K, management evaluated, with the participation of our principal executive officer and principal financial officer, the effectiveness of 
the design and operation of the Company’s disclosure controls and procedures (as defined in Rule 13a-15(e) under the Exchange Act). 
Based on their evaluation of these disclosure controls and procedures, they have concluded that our disclosure controls and procedures 
were effective as of the date of such evaluation. 

Certifications of our principal executive officer and our principal accounting officer, which are required in accordance with Rule 
13a- 14 of the Exchange Act, are attached as exhibits to this Annual Report. This “Effectiveness of Disclosure Controls and Procedures” 
section includes the information concerning the controls evaluation referred to in the certifications, and it should be read in conjunction 
with the certifications for a more complete understanding of the topics presented. 

Management’s Annual Report on Internal Control Over Financial Reporting 

Management is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is 
defined in Exchange Act Rule 13a-15(f). Because of its inherent limitations, internal control over financial reporting may not prevent 
or  detect  misstatements.  Also,  projections  of  any  evaluation  of  effectiveness  to  future  periods  are  subject  to  risk  that  controls  may 
become inadequate because of changes in conditions, or that the degree of compliance with policies or procedures may deteriorate. 

Management assessed the effectiveness of our internal control over financial reporting as of December 31, 2019. In making this 
assessment, management used the criteria set forth in 2013 by the Committee of Sponsoring Organizations of the Treadway Commission 
in “Internal Control—Integrated Framework”. Based on this assessment, our management concluded that, as of December 31, 2019, 
our internal control over financial reporting was effective based on those criteria. 

The effectiveness of our internal control over financial reporting as of December 31, 2019, has been audited by Whitley Penn 

LLP, an independent registered public accounting firm, as stated in their report which is included herein. 

Changes in Internal Controls over Financial Reporting 

During the three months ended December 31, 2019, there have been no changes in our internal control over financial reporting 
identified in connection with the evaluation described above that have materially affected or are reasonably likely to materially affect 
internal control over financial reporting. 

42 

 
 
 
REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM 

Board of Directors and Stockholders 

Zix Corporation 

Opinion on Internal Control Over Financial Reporting 

We have audited Zix Corporation and subsidiaries’ (the “Company”) internal control over financial reporting as of December 31, 2019, 
based on criteria established in 2013 Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations 
of the Treadway Commission (“COSO”).  In our opinion, the Company maintained, in all material respects, effective internal control 
over financial reporting as of December 31, 2019, based on criteria established in 2013 Internal Control—Integrated Framework issued 
by COSO. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (“PCAOB”), 
the  consolidated  balance  sheets  of  the  Company,  as  of  December  31,  2019  and  2018,  and  the  related  consolidated  statements  of 
comprehensive income (loss), stockholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 
2019, and our report dated March 6, 2020 expressed an unqualified opinion on those consolidated financial statements. 

Basis for Opinion 

The Company’s management is responsible for maintaining effective internal control over financial reporting, and for its assessment of 
the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control 
Over Financial Reporting.  Our responsibility is to express an opinion on the entity’s internal control over financial reporting based on 
our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company 
in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission 
and the PCAOB. 

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to 
obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material  respects.  
Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, 
assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control 
based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in the circumstances.  
We believe that our audit provides a reasonable basis for our opinion. 

Definition and Limitations of Internal Control Over Financial Reporting 

An entity’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of 
financial reporting and the preparation of financial statements for external purposes in accordance with accounting principles generally 
accepted in the United States of America. An entity’s internal control over financial reporting includes those policies and procedures 
that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of 
the assets of the entity; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation  of financial 
statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the entity are being made 
only  in  accordance  with  authorizations  of  management  and  directors  of  the  entity;  and  (3)  provide  reasonable  assurance  regarding 
prevention or timely detection of unauthorized acquisition, use, or disposition of the entity’s assets that could have a material effect on 
the financial statements. 

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements.  Also, projections 
of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in 
conditions, or that the degree of compliance with the policies or procedures may deteriorate. 

/s/ WHITLEY PENN LLP 

Plano, Texas 

March 6, 2020 

43 

 
 
 
 
 
 
 
 
 
Item 9B. Other Information 

None. 

44 

 
 
PART III 

Item 10. Directors, Executive Officers and Corporate Governance 

Certain information required by this Item 10 is incorporated by reference from our Proxy Statement related to our 2020 Annual 
Meeting  of  Shareholders  under  the  sections  “OTHER  INFORMATION  YOU  NEED  TO  MAKE  AN  INFORMED  DECISION  — 
Directors,  Executive  Officers  and  Significant  Employees”  and  “Section  16(a)  Beneficial  Ownership  Reporting  Compliance,”  and 
“CORPORATE GOVERNANCE — Code of Ethics,” and “Nominating and Corporate Governance Committee, Selection of Director 
Nominees,” and “Audit Committee.” 

Our Board of Directors has adopted a Code of Conduct and Code of Ethics that applies to all directors, officers and employees of 
the Company. A copy of this document is available on our website at  www.zix.com under “Corporate Governance.”  Any waiver or 
amendment of the Code of Ethics with respect to our chief executive officer and senior financial officers will be publicly disclosed as 
required by applicable law and regulation, including by posting the waiver on our website. 

Item 11. Executive Compensation 

The information required by this Item 11, including certain information pertaining to Company securities authorized for issuance 
under  equity  compensation  plans,  is  incorporated  by  reference  from  our  Proxy  Statement  related  to  our  2020  Annual  Meeting  of 
Shareholders under the section “COMPENSATION OF DIRECTORS AND EXECUTIVE OFFICERS.” 

Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters 

The  information  required  by  this  Item  12  is  incorporated by  reference  from  our  Proxy  Statement  related  to  our  2020  Annual 
Meeting  of  Shareholders  under  the  sections  “SECURITY  OWNERSHIP  OF  CERTAIN  BENEFICIAL  OWNERS  AND 
MANAGEMENT”  and  “COMPENSATION  OF  DIRECTORS  AND  EXECUTIVE  OFFICERS  —  Equity  Compensation  Plan 
Information.” 

Item 13. Certain Relationships and Related Transactions, and Director Independence 

The  information  required  by  this  Item  13  is  incorporated by  reference  from  our  Proxy  Statement  related  to  our  2020  Annual 
Meeting  of  Shareholders  under  the  sections  “COMPENSATION  OF  DIRECTORS  AND  EXECUTIVE  OFFICERS  —  Certain 
Relationships  and  Related  Transactions”  and  “CORPORATE  GOVERNANCE  —  Corporate  Governance  Requirements  and  Board 
Member Independence.” 

Item 14. Principal Accountant Fees and Services 

The  information  required  by  this  Item  14  is  incorporated by  reference  from  our  Proxy  Statement  related  to  our  2020  Annual 

Meeting of Shareholders under the section “INDEPENDENT REGISTERED PUBLIC ACCOUNTANTS.” 

45 

 
 
PART IV 

Item 15. Exhibits and Financial Statement Schedules 

(a)(1) Financial Statements 

See Index to Consolidated Financial Statements on page F-1 hereof. 

(a)(2) Financial Statement Schedules 

All schedules for which provision is made in the applicable accounting regulations of the SEC have been omitted because of the 
absence of the conditions under which they are required or because the information required is included in the consolidated financial 
statements or notes thereto. 

(a)(3) Exhibits 

46 

(cid:3)
(cid:40)(cid:91)(cid:75)(cid:76)(cid:69)(cid:76)(cid:87)(cid:3)
(cid:49)(cid:88)(cid:80)(cid:69)(cid:72)(cid:85)(cid:3)
(cid:3)

(cid:3)(cid:3)(cid:21)(cid:17)(cid:20)(cid:3)

(cid:3)
(cid:3)(cid:3)(cid:21)(cid:17)(cid:21)(cid:3)

(cid:3)
(cid:3)(cid:3)(cid:22)(cid:17)(cid:20)(cid:3)

(cid:3)
(cid:3)(cid:3)(cid:22)(cid:17)(cid:21)(cid:3)

(cid:3)
(cid:3)(cid:3)(cid:22)(cid:17)(cid:22)(cid:3)

(cid:3)
(cid:3)(cid:3)(cid:22)(cid:17)(cid:23)(cid:3)

(cid:3)
(cid:23)(cid:17)(cid:20)(cid:13)(cid:3)
(cid:3)

(cid:3)

(cid:3)

(cid:3)

(cid:39)(cid:72)(cid:86)(cid:70)(cid:85)(cid:76)(cid:83)(cid:87)(cid:76)(cid:82)(cid:81)

(cid:3)

(cid:3)(cid:3)

(cid:3)
(cid:3)(cid:178)(cid:3)(cid:54)(cid:87)(cid:82)(cid:70)(cid:78)(cid:3)(cid:51)(cid:88)(cid:85)(cid:70)(cid:75)(cid:68)(cid:86)(cid:72)(cid:3)(cid:36)(cid:74)(cid:85)(cid:72)(cid:72)(cid:80)(cid:72)(cid:81)(cid:87)(cid:15)(cid:3)(cid:71)(cid:68)(cid:87)(cid:72)(cid:71)(cid:3)(cid:68)(cid:86)(cid:3)(cid:82)(cid:73)(cid:3)(cid:36)(cid:83)(cid:85)(cid:76)(cid:79)(cid:3)(cid:21)(cid:15)(cid:3)(cid:21)(cid:19)(cid:20)(cid:27)(cid:15)(cid:3)(cid:69)(cid:92)(cid:3)(cid:68)(cid:81)(cid:71)(cid:3)(cid:68)(cid:80)(cid:82)(cid:81)(cid:74)(cid:3)(cid:38)(cid:85)(cid:68)(cid:76)(cid:74)(cid:3)(cid:37)(cid:85)(cid:68)(cid:88)(cid:73)(cid:73)(cid:15)(cid:3)(cid:45)(cid:88)(cid:79)(cid:76)(cid:72)(cid:3)(cid:47)(cid:82)(cid:80)(cid:68)(cid:91)(cid:3)(cid:37)(cid:85)(cid:68)(cid:88)(cid:73)(cid:73)(cid:15)(cid:3)(cid:54)(cid:75)(cid:68)(cid:85)(cid:76)(cid:3)(cid:58)(cid:82)(cid:82)(cid:71)(cid:16)
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(cid:3)

(cid:44)(cid:87)(cid:72)(cid:80)(cid:3)(cid:20)(cid:25)(cid:17)(cid:3)Form 10-K Summary(cid:3)

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(cid:23)(cid:27)(cid:3)

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report 

to be signed on its behalf by the undersigned, thereunto duly authorized, in the city of Dallas, state of Texas, on March 6, 2020. 

SIGNATURES 

ZIX CORPORATION 

By:  /s/ DAVID E. ROCKVAM 

David E. Rockvam 
Chief Financial Officer (Principal Financial 
Officer and Principal Accounting Officer) 

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons 

on behalf of the Registrant and in the capacities indicated on March 6, 2020. 

Signature 

Title 

/s/ DAVID J. WAGNER 
(David J. Wagner) 

/s/ DAVID E. ROCKVAM 
(David E. Rockvam) 

/s/ MARK J. BONNEY 
(Mark J. Bonney) 

/s/ TAHER A. ELGAMAL 
(Taher A. Elgamal) 

/s/ JAMES H. GREENE, JR. 
(James H. Greene, Jr.) 

/s/ ROBERT C. HAUSMANN 
(Robert C. Hausmann) 

/s/ MARIBESS L. MILLER 
(Maribess L. Miller) 

/s/ RICHARD D. SPURR 
(Richard D. Spurr) 

/s/ BRANDON B. VAN BUREN 
(Brandon B. Van Buren) 

  Chief Executive Officer, President and Director 

(Principal Executive Officer)  

  Chief Financial Officer 

(Principal Financial Officer and Principal Accounting Officer) 

  Director 

  Director 

  Director 

  Chairman, Director 

  Director 

  Director 

  Director 

49 

  
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM 

Board of Directors and Stockholders 
Zix Corporation 

Opinion on the Financial Statements 

We have audited the accompanying consolidated balance sheets of Zix Corporation and subsidiaries (the “Company”), as of December 
31, 2019 and 2018, and the related consolidated statements of comprehensive income (loss), stockholders’ equity, and cash flows for 
each of the years in the three-year period ended December 31, 2019, and the related notes (collectively referred to as the “financial 
statements”). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of 
December 31, 2019 and 2018, and the results of their operations and their cash flows for each of the three years in the period ended 
December 31, 2019, in conformity with accounting principles generally accepted in the United States of America. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (“PCAOB”), 
the  Company’s  internal  control  over  financial  reporting  as  of  December  31,  2019,  based  on  criteria  established  in  2013  Internal 
Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (“COSO”), and 
our report dated March 6, 2020, expressed an unqualified opinion. 

Basis for Opinion 

These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these 
financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent 
with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities 
and Exchange Commission and the PCAOB.  

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit 
to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. 
Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error 
or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding 
the  amounts  and  disclosures  in  the  financial  statements.  Our  audits  also  included  evaluating  the  accounting  principles  used  and 
significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that 
our audits provide a reasonable basis for our opinion. 

We have served as the Company’s auditor since 2006. 

/s/ WHITLEY PENN LLP 

Plano, Texas 
March 6, 2020 

F-2 

 
 
 
 
 
 
 
 
ZIX CORPORATION 

CONSOLIDATED BALANCE SHEETS 

   $ 

   $ 

   $ 

(In thousands, except share and par value data) 

ASSETS 

Current assets: 

Cash and cash equivalents 
Receivables, net 
Prepaid and other current assets 

Total current assets 

Property and equipment, net 
Operating lease assets 
Intangible assets, net 
Goodwill 
Deferred tax assets 
Deferred costs and other assets 

Total assets 

LIABILITIES AND STOCKHOLDERS’ EQUITY 

Current liabilities: 

Accounts payable 
Accrued expenses 
Deferred revenue 
Current portion of long-term debt 
Operating lease liabilities, current 
Finance lease liabilities, current 
Total current liabilities 

Long-term liabilities: 
Deferred revenue 
Deferred rent 
Noncurrent operating lease liabilities 
Noncurrent finance lease liabilities 
Long-term debt 

Total long-term liabilities 
Total liabilities 

Commitments and contingencies (Note 17) 

Preferred stock: 

Series A convertible preferred stock, $1 par value; 100,206 shares 
   designated, issued and outstanding in 2019 and no designated, 
   issued or outstanding in 2018 

Total preferred stock 
Stockholders’ equity: 

Preferred stock, $1 par value, 10,000,000 shares authorized; none issued 
   and outstanding 
Common stock, $0.01 par value, 175,000,000 shares authorized; 83,393,514 issued 
   and 55,640,397 outstanding in 2019 and 81,715,330 issued 
   and 54,186,180 outstanding in 2018 
Additional paid-in capital 
Treasury stock, at cost;  27,753,117 common shares in 2019 and 27,529,150 
   common shares in 2018 
Accumulated deficit 
Accumulated other comprehensive (loss) income 

Total stockholders’ equity 
Total liabilities, preferred stock and stockholders’ equity 

   $ 

See notes to consolidated financial statements. 

F-3 

December 31, 

2019 

2018 

13,349      $ 
10,081        
4,984        
28,414        
8,591        
10,128        
145,876        
171,209        
36,535        
11,968        
412,721      $ 

14,400      $ 
13,732        
40,757        
1,850        
2,947        
1,338        
75,024        

2,524        
—        
8,389        
716        
178,250        
189,879        
264,903        

106,527        
106,527        

—        

780        
391,605        

(110,298 )      
(240,995 )      
199        
41,291        
412,721      $ 

27,109   
3,188   
3,176   
33,473   
3,924   
—   
15,251   
13,783   
28,785   
9,424   
104,640   

769   
9,747   
30,622   
—   
—   
—   
41,138   

1,539   
1,016   
—   
—   
—   
2,555   
43,693   

—   
—   

—   

779   
384,940   

(108,392 ) 
(216,364 ) 
(16 ) 
60,947   
104,640   

 
  
  
  
  
  
  
  
     
        
   
     
        
   
     
     
     
     
     
     
     
     
     
     
        
   
     
        
   
     
     
    
    
    
     
     
        
   
     
     
    
    
    
     
     
     
        
   
  
     
        
   
    
        
   
    
    
     
        
   
     
     
     
     
     
     
     
 
ZIX CORPORATION 

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) 

(In thousands, except share and per share data) 
Revenues 
Cost of revenue 
Gross margin 
Operating expenses: 

Research and development expenses 
Selling, general and administrative expenses 

Operating (loss) income 
Other income (expense): 

Investment and other income 
Interest (expense) 

Total other (expense) income 

Income (loss) before income taxes 
Income tax benefit (expense) 
Net income (loss) 

Deemed and accrued dividends on preferred stock 
Net income (loss) attributable to common stockholders 

Basic income (loss) per share attributable to common stockholders 
Diluted income (loss) per common share attributable to common 
   stockholders 
Basic weighted average common shares outstanding 
Diluted weighted average common shares outstanding 

Other comprehensive income (loss), net of tax: 
Foreign currency translation adjustments 
Comprehensive income (loss) 

   $ 

   $ 

  $ 

   $ 

   $ 

2019 

Year Ended December 31, 
2018 

2017 

173,428      $ 
76,908        
96,520        

20,431        
85,230        
(9,141 )      

121        
(10,105 )      
(9,984 )      
(19,125 )      
4,478        
(14,647 )    $ 

70,478      $ 
15,186        
55,292        

11,323        
33,999        
9,970        

754        
—        
754        
10,724        
4,720        
15,444      $ 

9,984        
(24,631 )    $ 

—        
15,444      $ 

65,663   
12,602   
53,061   

10,980   
31,871   
10,210   

339   
—   
339   
10,549   
(18,606 ) 
(8,057 ) 

—   
(8,057 ) 

(0.46 )    $ 

0.29      $ 

(0.15 ) 

(0.46 )    $ 
53,025,152        
53,025,152        

0.29      $ 
52,591,714        
53,481,295        

(0.15 ) 
53,430,492   
53,430,492   

   $ 

215        
(14,432 )    $ 

(16 )      
15,428      $ 

—   
(8,057 ) 

See notes to consolidated financial statements. 

F-4 

  
  
  
  
  
  
  
  
  
  
     
     
     
        
        
   
     
     
     
     
        
        
   
     
     
     
     
     
  
     
        
        
   
    
  
     
        
        
   
     
     
  
     
        
        
   
     
        
        
   
     
 
 
ZIX CORPORATION 

CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY 

Stockholders’ Equity 

(In thousands, except share data) 
Balance, December 31, 2016 
Issuance of common stock upon exercise of stock 
   options 
Issuance of common stock upon vesting of 
   restricted stock units, net 
Issuance of common stock upon vesting of 
   performance stock units, net 
Issuance of restricted common stock, net 
Issuance of restricted performance common stock, 
   net 
Employee stock-based compensation costs 
Treasury repurchase program 
Net income (loss) 
Balance, December 31, 2017, as reported 
Cumulative effect adjustment from changes 
   in accounting standards (Note 2) 
Balance, January 1, 2018, as adjusted 
Issuance of common stock upon exercise 
   of stock options 
Issuance of common stock upon vesting 
   of restricted stock units, net 
Issuance of common stock upon vesting 
   of performance stock units, net 
Issuance of restricted common stock, net 
Issuance of restricted performance common stock, 
   net 
Employee stock-based compensation costs 
Treasury repurchase program 
Adjustment from foreign currency translation 
Net income (loss) 
Balance, December 31, 2018 
Issuance of Series A preferred stock in connection 
   with private placement, net of issuance costs 
   of $2,253 
Issuance of Series B preferred stock in connection 
   with private placement, net of issuance costs 
   of $1,204 
Issuance of Series A preferred stock for dividend 
   on Series B preferred stock upon conversion to 
   Series A preferred stock 
Beneficial conversion feature of Series A 
   preferred stock 
Accretion of beneficial conversion feature of 
   Series A Preferred Shares (Participating) 
Beneficial conversion feature of Series B 
   preferred stock (Participating) 
Accretion of beneficial conversion feature of 
   Converted Series A (Series B) Preferred 
   Shares (Participating) 
Redemption Accretion of Series B preferred stock 
Accrued dividend on Series A preferred 
   stock 
Accrued dividend on Series B preferred stock 
Issuance of common stock upon exercise of 
   stock options 
Issuance of common stock upon vesting of 
   restricted stock units, net 
Issuance of common stock upon vesting of 
   performance stock units, net 
Issuance of restricted common stock, net 
Issuance of restricted performance common stock, 
   net 
Employee stock-based compensation costs 
Treasury repurchase program 
Adjustment from foreign currency translation 
Net income (loss) 
Balance, December 31, 2019 

Preferred Stock 

Common Stock 

Shares 

   Amount 

Shares 

   Amount 

—         

—             78,913,266      

769         

   Additional    
Paid-In 
Capital 
374,386         

Treasury 
Stock 
(97,770 )       

Accumulated 
Deficit 
(228,315 )      

Accumulated 
Other 
Comprehensive 
Income (Loss)   

Total 
Stockholders’ 
Equity 

—         

49,070   

—         

—            

932,303         

9         

4,197         

—         

—         

—         

4,206   

—         

—            

126,167         

—         

—         

—         

—         

—         
—         

—         
—         
—         
—         
—         

—         
—         

—            
—            

20,999         
645,623         

—            
—            
—            
—            

71,612         
—         
—         
—         
             80,709,970         

—         
—         

—         
—         
—         
—         
778         

—         
—         

—         
—         

—         
—         

—         
2,874         
—         
—         
381,457         

—         
(762 )       
(3,811 )       
—         
(102,343 )       

—         
—         
—         
(8,057 )      
(236,372 )      

—            
—         
—             80,709,970         

—         
778         

—         
381,457         

—         
(102,343 )       

4,564         
(231,808 )      

—         

—         
—         

—         
—         
—         
—         
—         

—         
—         

—   

—   
—   

—   
2,112   
(3,811 ) 
(8,057 ) 
43,520   

4,564   
48,084   

—         

—            

90,011         

1         

165         

—         

—         

—         

166   

—         

—            

50,751         

—         

—         

—         

—         

—         
—         

—         
—         
—         
—         
—         
—         

—            
—            

32,665         
735,987         

95,946         
—            
—         
—            
—         
—            
—         
—            
—            
—         
—             81,715,330         

—         
—         

—         
—         
—         
—         
—         
779         

—         
—         

—         
—         

—         
—         

—         
3,318         
—         
—         
—         
384,940         

—         
(656 )       
(5,393 )       
—         
—         
(108,392 )       

—         
—         
—         
—         
15,444         
(216,364 )      

—         

—         
—         

—         
—         
—         
(16 )       
—         
(16 )       

—   

—   
—   

—   
2,662   
(5,393 ) 
(16 ) 
15,444   
60,947   

64,914         

62,662            

—         

—         

—         

—         

—         

—         

—   

35,086         

33,881            

—         

—         

—         

—         

—         

—         

—   

206         

—            

—         

—         

—         

—         

—         

—         

—   

—         

1,407            

—         

—         

—         

—         

(1,407 )      

—         

(1,407 ) 

—         

99            

—         

—         

—         

—         

(99 )      

—         

(99 ) 

—         

1,067            

—         

—         

—         

—         

(1,067 )      

—         

(1,067 ) 

—         
—         

—         
—         

35            
187            

6,159            
1,030            

—         
—         

—         
—         

—         
—         

—         
—         

—         
—         

—         
—         

—         
—         

—         
—         

(35 )      
(187 )      

(6,159 )      
(1,030 )      

—         
—         

—         
—         

(35 ) 
(187 ) 

(6,159 ) 
(1,030 ) 

—         

—            

167,438         

1         

414         

—         

—         

—         

415   

—         

—            

43,667         

—         

—         

—         

—         

—         
—         

—            
7,000         
—             1,117,579         

—         
—         
—         
—         
—         
100,206       $ 

—            
—            
—            
—            
—            

342,500         
—         
—         
—         
—         
106,527             83,393,514       $ 

—         
—         

—         
—         
—         
—         
—         
780       $ 

—         
—         

—         
—         

—         
—         

—         
6,251         
—         
—         
—         
391,605       $ 

—         
(1,906 )       
—         
—         
—         
(110,298 )     $ 

—         
—         
—         
—         
(14,647 )      
(240,995 )    $ 

—         

—         
—         

—         
—         
—         
215         
—         
199       $ 

—   

—   
—   

—   
4,345   
—   
215   
(14,647 ) 
41,291   

See notes to consolidated financial statements. 

F-5 

  
  
  
  
  
  
     
  
  
    
  
  
    
  
  
  
  
  
  
  
  
     
  
  
  
  
  
  
  
  
  
  
  
  
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
  
ZIX CORPORATION 

CONSOLIDATED STATEMENTS OF CASH FLOWS 

(In thousands) 
Operating activities: 
Net income (loss) 
Non-cash items in net income (loss): 
Depreciation and amortization 
Amortization of debt issuance costs 
Employee stock-based compensation expense 
Noncash lease costs 
Changes in deferred taxes 

Changes in operating assets and liabilities: 

Receivables 
Prepaid and other assets 
Deferred costs and other assets 
Accounts payable 
Deferred revenue 
Payment of acquisition related contingent consideration 
Accrued and other liabilities 

Net cash provided by operating activities 

Investing activities: 

Purchases of property, equipment and internal-use software 
Acquisition of business, net of cash acquired 

Net cash used in investing activities 

Financing activities: 

Proceeds of long-term debt 
Debt issuance cost 
Deferred debt financing costs 
Repayment of long-term debt 
Proceeds from issuance of preferred stock, net of offering costs 
Payment of acquisition related contingent consideration 
Proceeds from exercise of stock options 
Stock issuance costs 
Purchase of treasury stock 
Repayment of finance lease liabilities 

Net cash provided by (used in) financing activities 

Effect of exchange rate changes on cash 
Increase (decrease) in cash and cash equivalents 
Cash and cash equivalents, beginning of year 
Cash and cash equivalents, end of year 

2019 

Year Ended December 31, 
2018 

2017 

   $ 

(14,647 )    $ 

15,444      $ 

(8,057 ) 

24,429        
967        
6,251        
2,828        
(4,296 )      

(369 )      
(1,036 )      
(2,347 )      
6,121        
(1,356 )      
(582 )      
(2,012 )      
13,951        

3,706        
—        
3,318        
—        
(4,754 )      

(1,376 )      
108        
(3,139 )      
(325 )      
1,892        
(195 )      
1,992        
16,671        

2,741   
—   
2,874   
—   
18,470   

64   
(386 ) 
—   
645   
1,370   
—   
483   
18,204   

(11,653 )      
(284,590 )      
(296,243 )      

(4,179 )      
(11,773 )      
(15,952 )      

(3,041 ) 
(8,244 ) 
(11,285 ) 

187,000        
(6,444 )      
—        
(1,363 )      
96,588        
(3,843 )      
415        
—        
(1,906 )      
(1,707 )      
268,740        
(208 )      
(13,760 )      
27,109        
13,349      $ 

—        
—        
(60 )      
—        
—        
(605 )      
166        
(45 )      
(6,049 )      
—        
(6,593 )      
(26 )      
(5,900 )      
33,009        
27,109      $ 

—   
—   
—   
—   
—   
—   
4,206   
—   
(4,573 ) 
—   
(367 ) 
—   
6,552   
26,457   
33,009   

   $ 

See notes to consolidated financial statements. 

F-6 

  
  
  
  
  
  
  
  
  
  
     
        
        
   
     
        
        
   
     
     
     
     
     
     
        
        
   
     
     
     
     
     
     
     
     
     
        
        
   
     
     
     
     
        
        
   
     
     
     
     
     
     
     
     
     
     
     
     
     
     
  
 
 
ZIX CORPORATION 

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 

1. Company Overview 

Zix Corporation (“Zix,” the “Company,” “we,” “our,” “us”) is a leading provider  of cloud email security and productivity and 
compliance  solutions  with  easy-to-use  solutions  for  email  encryption  and  data  loss  prevention  (“DLP”),  advanced  threat  protection 
archiving to meet the data protection and compliance needs of our customers in a variety of industries.  

2. Summary of Significant Accounting Policies 

Basis  of  Presentation  —  The  accompanying  consolidated  financial  statements  include  the  accounts  of  all  our  wholly-owned 
subsidiaries  and  are  prepared  in  accordance  with  accounting  principles  generally  accepted  in  the  United  States  of  America  (“U.S. 
GAAP”). All inter-company accounts and transactions have been eliminated in consolidation. 

Use  of  Estimates  —  The  preparation  of  consolidated  financial  statements  in  conformity  with  accounting  principles  generally 
accepted in the United States of America requires management to make estimates and assumptions that affect the reported amount of 
assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported 
amounts of revenue and expenses during the reported period. Our significant estimates include primarily those required in the valuation 
or  impairment  analysis  of  goodwill  and  intangibles,  property  and  equipment,  revenue  recognition,  amortization  period  of  our 
commission amortization, allowances for doubtful accounts, stock-based compensation, litigation accruals, valuation  allowances for 
deferred tax assets and tax accruals. Although we believe that adequate accruals have been made for unsettled issues, additional gains 
or  losses  could  occur  in  future  years  from  resolutions  of  outstanding  matters.  Actual  results  could  differ  materially  from  original 
estimates. 

Cash Equivalents — Cash investments with maturities of three months or less when purchased are considered cash equivalents. 

Fair Value of Financial Instruments —The Company does not measure the fair value of any financial instrument other than cash 
equivalents, options, and other equity awards. The carrying values of other financial instruments (receivables and accounts payable) are 
not recorded at fair value but approximate fair values primarily due to their short-term nature. The carrying values of other current assets 
and accrued expenses are also not recorded at fair value, but approximate fair values primarily due to their short-term nature. In addition, 
the Company measures its long-term debt at fair value which approximates book value as the long-term debt bears market rate.  

Valuation of Property and Equipment — The accounting policies and estimates relating to property and equipment are considered 
significant  because  of  the  potential  impact  that  impairment,  obsolescence,  or  change  in  an  asset’s  useful  life  could  have  on  the 
Company’s operating results. 

We record an impairment charge on the assets to be held and used when we determine based upon certain triggering events that 
the carrying value of property and equipment may not be recoverable based on expected undiscounted cash flows attributable to such 
assets. The amount of a potential impairment is determined by comparing the carrying amount of the asset to either the value determined 
from a projected discounted cash flow method, using a discount rate that is considered to be commensurate with the risk inherent in the 
Company’s current business  model or the estimated fair market  value.  Assumptions are  made  with respect to future net cash flows 
expected to be generated by the related asset. An impairment charge would be recorded for an amount by which the carrying value of 
the asset exceeded the discounted projected net cash flows or estimated fair market value. Also, even where a current impairment charge 
is not necessary, the remaining useful lives are evaluated. No impairment was recorded for any of the periods presented. 

Property and equipment are recorded at cost and depreciated or amortized using the straight-line  method over their estimated 
useful lives as follows: computer and office equipment and software — three years; leasehold improvements — the shorter of five years 
or  the  lease  term;  and  furniture  and  fixtures  —  five  years.  We  recorded  a  depreciation  expense  of  $5.0  million  for  the  year  ended 
December 31, 2019. We allocated $4.0 million of the expense to cost of revenue, $522 thousand to research and development expense, 
and $482 thousand to selling, marketing, and general and administrative expenses.   

Goodwill and Other Intangible Assets — We account for the valuation of goodwill and other intangible assets after classifying 
intangible assets into three categories: (1) intangible assets with finite lives subject to amortization; (2) intangible assets with indefinite 
lives not subject to amortization; and (3) goodwill. For intangible assets with finite lives, tests for impairment must be performed if 
conditions exist that indicate the carrying value may not be recoverable. For intangible assets with indefinite lives and goodwill, tests 
for impairment must be performed at least annually or more frequently if events or circumstances indicate that assets might be impaired. 

F-7 

 
 
 
 
Goodwill was $171.2 million, or 41%, and $13.8 million, or 13%, of total assets as of December 31, 2019 and 2018, respectively. 

We evaluate the goodwill for impairment annually in the fourth quarter, or when there is reason to believe that the value has been 
diminished or impaired. Evaluations for possible impairment are based upon a comparison of the estimated fair value of the reporting 
unit to which the goodwill has been assigned, versus the sum of the carrying value of the assets and liabilities of that unit including the 
assigned goodwill value. We include our entire Company as the reporting unit. The fair values used in this evaluation are estimated 
based on the Company’s market capitalization, which is based on the outstanding stock and market price of the stock. Impairment is 
deemed to exist if the net book value of the unit exceeds its estimated fair value. No impairment was recorded for any of the periods 
presented. 

Our intangible assets with finite lives are amortized using a straight line basis over their economic useful lives. 

Deferred Tax Assets — Deferred tax assets are recognized if it is “more likely than not” that the benefit of our deferred tax assets 
will  be  realized  on  future  federal  or  state  income  tax  returns.  At  December  31,  2019,  we  provided  a  valuation  allowance  against  a 
significant portion, $22.5 million, of our accumulated deferred tax assets, reflecting our historical losses and the uncertainty of future 
taxable income sufficient to utilize net operating loss carryforwards prior to their expiration. Our total deferred tax assets not subject to 
a valuation allowance are valued at $36.6 million, and consist of $30.8 million for federal net operating loss carryforwards, $3.2 million 
relating to temporary timing differences between U.S. GAAP and tax-related expense, $2.2 million relating to U.S. state income tax 
credits, and $337 thousand related to Alternative Minimum Tax credits.  If our U.S. taxable income increases from its current level in a 
future period or if the facts and circumstances on which our estimates and assumptions are based were to change, thereby impacting the 
likelihood of realizing our deferred tax assets, judgment would have to be applied in determining the amount of valuation allowance no 
longer required. Reversal of all or a part of this valuation allowance could have a significant positive impact on operating results in the 
period that it becomes more likely than not that certain of the Company’s deferred tax assets will be realized. Alternatively, should our 
future income decrease from  current levels, a resulting  increase to all or a part of this valuation allowance could have a significant 
negative impact on our operating results. 

Uncertain Tax Positions — Our Company recognizes and measures uncertain tax positions using a two-step approach. The first 
step is to evaluate the tax position for recognition by determining if the weight of available evidence indicates that it is more likely than 
not that the position will be sustained on audit, including resolution of related appeals or litigation processes, if any. The second step is 
to measure the tax benefit as the largest amount that is more than 50% likely of being realized upon settlement. 

Right-of-use Assets and Lease Obligations — On January 1, 2019, we adopted Accounting Standards Update No. 2016-02, Leases 
Topic 842) (ASU 2016-02) using the modified retrospective transition approach by applying the new standard to all leases existing at 
the date of initial application.  

We elected the package of practical expedients permitted under the transition guidance, which allowed us to carryforward our 
historical lease classification, our assessment on whether a contract was or contains a lease, and our initial direct costs for any leases 
that existed prior to January 1, 2019.  The first package of practical expedients only can be applied if lease assessment was correct under 
ASC 840 which defines a lease as an arrangement conveying the right to use property, plant, or equipment usually for a stated period of 
time. Historically, we didn’t perform the embedded lease assessment under ASC 840 as such we identified lease components of a service 
contract as required by  ASC  842 upon adoption. We did not elect the hindsight practical expedient in determining the lease and in 
assessing impairment of our right-of-use assets.  We also elected to combine our lease and non-lease components and to keep leases 
with an initial term of 12 months or less off the balance sheet and recognize the associated lease payments in the consolidated statements 
of  comprehensive  income  (loss)  on  a  straight-line  basis  over  the  lease  term.  Additionally,  for  certain  equipment  leases,  we  apply  a 
portfolio approach to effectively account for the finance lease right-of-use (ROU) assets and lease liabilities.  

Upon  adoption,  we  recognized  total  ROU  assets  of  $4.8  million,  with  corresponding  lease  liabilities  of  $6.0  million  on  the 
consolidated balance sheets. The ROU assets include adjustments for deferred rent liabilities. The adoption did not impact our beginning 
retained earnings, or our prior year consolidated statements of comprehensive income (loss) and statements of cash flows. 

Under  Topic  842,  we  determine  if  an  arrangement  is  a  lease  at  inception.  ROU  assets  and  lease  liabilities  are  recognized  at 
commencement date based on the present value of remaining lease payments over the lease term. For this purpose, we consider only 
payments that are fixed and determinable at the time of commencement. As most of our leases do not provide an implicit rate,  we use 
our incremental borrowing rate based on the information available at commencement date in determining the present value of lease 
payments. Our incremental borrowing rate is the financing rate of our long-term debt at the commencement date. The ROU asset also 
includes any lease payments made prior to commencement and is recorded net of any lease incentives received. Our lease terms may 
include options to extend or terminate the lease when it is reasonably certain that we will exercise such options. When determining the 
probability  of  exercising  such  options,  we  consider  contract-based,  asset-based,  entity-based,  and  market-based  factors.  Our  lease 
agreements may contain variable costs such as common area maintenance, insurance, real estate taxes or other costs. Variable  lease 
costs are expensed as incurred on the consolidated statements of income. Our lease agreements generally do not contain any residual 
value guarantees or restrictive covenants.  

F-8 

 
 
 
 
Operating leases are included in operating lease assets, other current liabilities and noncurrent lease liabilities on our consolidated 
balance sheets. Finance leases are included in property and equipment, other current liabilities and noncurrent lease liabilities on our 
consolidated balance sheets. 

Revenue  Recognition—  In  May  2014, The  Financial  Accounting  Standards  Board  (“FASB”)  issued  ASC  606  which  requires 
revenue recognition when promised goods or services are transferred to customers in an amount that reflects the consideration to which 
an entity expects to be entitled to those goods and services. The standard became effective for us in 2018 but did not have a material 
impact to our revenue recognition process.  

We earn our revenue from subscription fees for rights related to the use of our software. Approximately 73% of our revenue in 
2019 was derived from hosted solutions. While some contracts include one or more performance obligations, the revenue recognition 
pattern generally is not impacted by separate allocations of these obligations because the services are generally satisfied over the same 
period of time and revenue is recognized ratably over the contract term. 

Our subscription terms historically have ranged from one to five years. We are increasingly moving to a monthly subscription 
model. This shift has been largely driven by our recent acquisition activity, including AppRiver. As we further integrate our business, 
we expect to focus on a monthly subscription model.   

Revenue is recognized by applying the following steps: 

(cid:120) 

(cid:120) 

(cid:120) 

(cid:120) 

(cid:120) 

Step 1: Identify the contract(s) with a customer, 

Step 2: Identify the performance obligations in the contract, 

Step 3: Determine the transaction price 

Step 4: Allocate the transaction price to the performance obligations in the contract, and 

Step 5: Recognize revenue when (or as) the performance obligation is satisfied. 

Step 1: Identify the contract(s) with a customer: 

We  consider  the  terms  and  conditions  of  the  contract  and  our  customary  business  practice  in  identifying  our  contracts.  We 
determine we have a contract with a customer when the contract is approved, we can identify each party’s rights regarding the services 
and products transferred, we can identify the payment terms for the services and products, the contract has commercial substance, and 
it is probable we will be paid.  

Step 2: Identify the performance obligations in the contract: 

ASC  606  requires  identification  and  disclosure  of  performance  obligations  within  a  revenue  contract.  A  good  or  service  is 
considered distinct if the customer can both benefit from the good or service on its own or with other resources that are readily available 
to the customer, and the promise to transfer the good or service is separately identifiable from other promises in the contract. 

Step 3: Determine the transaction price: 

The transaction price is determined based on the consideration we expect to be entitled to receive in exchange for transferring 
goods and services to the customer. We include variable consideration in the transaction price if we view it as probable that a significant 
future reduction of cumulative revenue under the contract will not occur. 

Step 4: Allocate the transaction price to the performance obligations in the contract: 

We allocate transaction prices to each performance obligation based on the stand-alone selling price of our component services. 

Step 5: Recognize revenue when (or as) the performance obligation is satisfied: 

We begin recognize revenue when the customer obtains control of the product or services, at the amount allocated to the satisfied 

performance obligation. Our performance obligations are generally satisfied over time. 

F-9 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
While some contracts include one or more performance obligations (including the combined elements noted above along with 
additional ongoing customer support and other hosted services), the revenue recognition pattern generally is not impacted by the separate 
allocations of these obligations because the services are generally satisfied over the same period of time and revenue is recognized over 
the contract period. Discounts provided to customers are recorded as reductions in revenue. 

Commission Amortization — We amortize our commission costs to expense on a systemic basis over the period of expected benefit 
to the customer. Determination of the amortization period requires significant judgement. We apply the practical expedient noted in ASC 
606-10-10-4 to account for our commission costs and related amortizations at the portfolio level. Additionally, the Company has evaluated 
commissions earned upon contract renewal as compared to initial commissions paid and determined that because commissions paid were 
not reasonably proportional to their respective contract values, our renewal commissions could not be considered commensurate with the 
initial commissions paid.  

We considered our average contract term length and historical customer retention rates to determine an average length of our customer 
relationships.  We  also  concluded  our  add-on  sales  generally  occur  halfway  into  our  customer  relationships  and  evaluated  our  average 
customer renewal terms. Based on these factors we have determined that 8 years, 4 years and 18 months are the appropriate amortization 
periods to our new, add-on, and renewal sales commission expenses, respectively. We also perform subsequent assessments for impairment 
of the related deferred cost asset when indicators present. 

Following our acquisition of AppRiver in February 2019, we additionally evaluated AppRiver’s sales program to determine whether 
capitalization  of  these  expenses  was  appropriate.  While  we  determined  certain  costs  to  acquire  met  the  capitalization  criteria,  we  also 
determined  renewal  commissions  earned  were  commensurate  to  the  initial  sales.  Based  on  AppRiver’s  primarily  month-to-month 
commitments the Company has chosen to apply the practical expedient approach to immediately recognize commission expenses associated 
with the AppRiver program.   

Internal Use Software —  The Company capitalizes costs related to its cloud email security, productivity and compliance solutions 
and certain projects for internal use incurred during the application development stage. Costs related to preliminary project activities 
and post implementation activities are expensed as incurred. Internal-use software is amortized on a straight-line basis over its estimated 
useful  life,  which  is  generally  three  years.  Management  evaluates  the  useful  lives  of  these  assets  on  an  annual  basis  and  tests  for 
impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets.  

In 2019, we capitalized $8.2 million of costs related to internal-use software. The Company expects our capitalization of these 

costs to increase in the future. 

Advertising Expense — Advertising costs are expensed as incurred. Our operations include advertising expense of $4.3 million, 

$1.3 million, and $1.5 million in 2019, 2018, and 2017, respectively. 

Stock-Based Compensation — We currently use the straight-line amortization method for recognizing stock option and restricted 
stock compensation costs. The measurement and recognition of compensation expense for all share-based payment awards made to our 
employees and directors are based on the estimated fair value of the awards on the grant dates. The grant date fair value is  estimated 
using either an option-pricing model which is consistent with the terms of the award or a market observed price, if such a price exists. 
Such cost is recognized over the period during which an employee or director is required to provide service in exchange for the award, 
i.e., “the requisite service period” (which is usually the vesting period). We also estimate the number of instruments that will ultimately 
be earned, rather than accounting for forfeitures as they occur. 

Earnings Per Share (“EPS”) — Basic EPS is based on the weighted average number of common shares outstanding during each 
period. Diluted EPS adjusts Basic EPS for the effects of dilutive common stock equivalents outstanding during each period using the 
treasury stock method. 

Recently Adopted Accounting Pronouncements 

Leases  

In February 2016, the FASB issued ASU 2016-02, Leases (Topic 842). Topic 842 requires companies to generally recognize on 
the  balance  sheet  operating  and  financing  lease  liabilities  and  corresponding  right-of-use  assets.  We  elected  the  available  practical 
expedients and adopted ASC 842 effective January 1, 2019, prospectively. The adoption of this standard resulted in the recognition of 
right-to-use assets and lease liabilities of $4.8 million and $6.0 million, with no material impact on the results of operations and cash 
flows. See below Note 8 “Leases" for additional information regarding our leases. 

F-10 

   
    
 
 
 
 
        
Recent Accounting Pronouncements Not Yet Adopted 

Credit Losses  

In June 2016, the Financial Accounting Standards Board (FASB) issued Accounting Standard Update No. 2016-13, Financial 
Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (ASU 2016-13), which requires the 
measurement and recognition of expected credit losses for financial assets held at amortized cost. ASU 2016-13 replaces the existing 
incurred loss impairment  model with a forward-looking expected credit loss model  which  will result in earlier recognition of credit 
losses. We will adopt the new standard effective January 1, 2020 and do not expect the adoption of this guidance to have a material 
impact on our consolidated financial statements.    

Intangibles – Goodwill and Other  

In January 2017, the FASB issued  Accounting Standards Update No. 2017-04, Intangibles—Goodwill and Other (Topic 350): 
Simplifying  the  Test  for  Goodwill  Impairment  (ASU  2017-04)  to  simplify  the  subsequent  measurement  of  goodwill.  The  guidance 
removes Step 2 of the goodwill impairment test, which requires a hypothetical purchase price allocation. A goodwill impairment will 
now be the amount by which a reporting unit's carrying value exceeds its fair value, not to exceed the carrying amount of goodwill. The 
accounting standard will be effective for reporting periods beginning after December 15, 2019 and is not expected to have a material 
impact on the Company's consolidated financial position, results of operations and cash flows. 

Income Taxes   

In  December  2019,  the  FASB  issued  Accounting  Standard  Update  No.  2019-12,  Income  Taxes  (Topic  740):  Simplifying  the 
Accounting for Income Taxes (ASU 2019-12), which simplifies the accounting for income taxes. This guidance will be effective for us 
in the first quarter of 2021 on a prospective basis, and early adoption is permitted. We are currently evaluating the impact of the new 
guidance on our consolidated financial statements.  

3. Stock Options and Stock-Based Employee Compensation 

Below is a summary of common stock options outstanding at December 31, 2019: 

Employee and Director Stock Option Plans: 
2004 Stock Option Plan 
2006 Director’s Stock Option Plan 
2012 Incentive Plan 
2018 Omnibus Incentive Plan 
Total 

Authorized 
Shares 

Options 

Outstanding       

Options 
Vested 

Available 
for Grant 

     5,000,000       
     1,100,000       
     6,300,000       
     6,000,000       
    18,400,000       

105,000       
25,000       
626,385       
—       
756,385       

105,000       
25,000       
595,135       

—   
—   
—   
—        4,180,776   
725,135        4,180,776   

Under all of our stock option plans, new shares are issued when options are exercised. 

Employee and Director Stock-Based Plans 

We have non-qualified stock options outstanding to employees and directors under various stock option plans. The plans require 
the exercise price of options granted under these plans to equal or exceed the fair market value of the Company’s common stock on the 
date of grant. The options, subject to termination of employment, generally expire ten years from the date of grant. Historically, our 
employee options and equity awards typically vested pro-rata and annually over three or four years. Stock-based grants to employees, 
officers and directors frequently contain accelerated vesting provisions upon the occurrence of a change of control, as defined in the 
applicable option agreements. 

Under the terms of the 2018 Omnibus Incentive Plan approved by our shareholders during our annual meeting held on June 6, 
2018, (the “2018 Plan”), 6,000,000 shares are available for issuance.  Awards issued under the 2018 Plan typically vest pro-rata and 
annually over three or four years. 

Under the terms of the 2012 Incentive Plan adopted by our Board of Directors on April 13, 2012 (the “2012 Plan”), 2,700,000 
shares are available for issuance, plus a number of additional shares (not to exceed 1,327,000) underlying options outstanding under 
certain of the Company’s prior equity plans that thereafter terminate or expire unexercised, or are cancelled, forfeited, or lapse for any 
reason.  Our  shareholders  approved  an  Amended  and  Restated  2012  Incentive  Plan  during  our  annual  meeting  held  June  24,  2015, 
increasing the number of shares available for grant by 3,600,000. Awards issued under the 2012 Plan typically vest pro-rata and annually 
over three or four years. 

F-11 

 
 
 
 
 
 
 
  
  
     
     
  
    
  
       
  
       
  
       
  
  
 
Accounting Treatment 

We use the straight-line amortization method for recognizing stock option compensation costs. Our share-based awards include 
(i) stock options, (ii) restricted stock awards, some of which are subject to time-based vesting (“Restricted Stock”) and some of which 
are subject to performance-based vesting (“Performance Stock”), and (iii) restricted stock units, some of which are subject to time-based 
vesting (“RSUs”) and some of which are subject to performance-based vesting (“Performance RSUs”). 

For  the  twelve  months  ended  December  31,  2019,  2018,  and  2017,  respectively,  the  total  stock-based  compensation  expense 
resulting from stock options, Restricted Stock, RSUs, Performance RSUs, and Performance Stock was recorded to the following line 
items of our consolidated statements of comprehensive income (loss): 

(In thousands) 
Cost of revenue 
Research and development expenses 
Selling, general and administrative expenses 
Stock-based compensation expense 

Year Ended December 31, 
2018 

2017 

2019 

  $ 

  $ 

569     $ 
1,056       
4,626       
6,251     $ 

327     $ 
469       
2,522       
3,318     $ 

304   
374   
2,196   
2,874   

Our stock-based compensation expense has increased yearly due to program expansion associated with our Company growth. A 
deferred tax asset of $1.2 million, $673 thousand, and $824 thousand resulting from stock-based compensation expense associated with 
awards relating to the  Company’s U.S. operations, was recorded for the twelve months ended December 31, 2019, 2018, and 2017, 
respectively. As of December 31, 2019, there was $11.4 million of total unrecognized stock-based compensation related to non-vested 
share-based compensation awards granted under the stock award plans. This cost is expected to be recognized over a weighted average 
period of 1.6 years. 

We use the Black-Scholes Option Pricing Model (“BSOPM”) to determine the fair value of option grants. The Company uses the 
“historical” method to calculate the estimated life of any options that may be granted. The expected stock price volatility is calculated 
by averaging the historical volatility of the Company’s common stock over a term equal to the expected life of the options. We did not 
grant options in 2019 or 2018. We granted 30,750 options in 2017.    

The following weighted average assumptions were applied in determining the fair value of options granted during the respective 

periods: 

Risk-free interest rate 
Expected option life (years) 
Expected stock price volatility 
Expected dividend yield 
Fair value of options granted 

Year Ended December 31, 
2018 

2019 

2017 

—       
—       
—       
—       
—     $ 

—       
—       
—       
—       
—     $ 

2.02 % 
5.7   
42 % 
—   
2.06   

  $ 

The assumptions used in the BSOPM valuation are critical as a change in any given factor could have a material impact on the 
financial results of the Company. The weighted average grant-date fair value of awards of restricted stock and restricted stock units is 
based on quoted market price of the Company’s common stock on the date of grant. 

F-12 

 
  
  
  
  
     
     
  
    
    
 
 
  
  
  
  
  
    
    
  
    
    
    
    
 
Stock Option Activity 

The following is a summary of all stock option transactions for the three years ended December 31, 2019: 

Outstanding at January 1, 2017 
Granted at market price 
Cancelled or expired 
Exercised 

Outstanding at December 31, 2017 

Granted at market price 
Cancelled or expired 
Exercised 

Outstanding at December 31, 2018 

Granted at market price 
Cancelled or expired 
Exercised 

Outstanding at December 31, 2019 
Options exercisable at December 31, 2019 

Weighted 
Average 
Exercise 
Price 

Weighted 
Average 
Remaining 
Contractual 
Term (Yrs)    

3.78       
4.96       
4.71       
4.51       
3.11       
0.00       
4.04       
1.83       
3.23       
0.00       
0.00       
2.48       
3.39       
3.38       

4.46   
4.38   

Shares 

    1,960,279     $ 
30,750     $ 
(37,412 )   $ 
(932,303 )   $ 
    1,021,314     $ 
—     $ 
(7,480 )   $ 
(90,011 )   $ 
923,823     $ 
—     $ 
—     $ 
(167,438 )   $ 
756,385     $ 
725,135     $ 

At December 31, 2019, all 756,385 options outstanding and all 725,135 options exercisable had an exercise price lower than the 
market  value  of  the  Company’s  common  stock.  The  aggregate  intrinsic  value  of  these  options  was  $2.6  million  and  $2.5  million, 
respectively.  At December 31, 2018, 923,823 options outstanding and 817,573 options exercisable had an exercise price lower than the 
market  value  of  the  Company’s  common  stock.  The  aggregate  intrinsic  value  of  these  options  was  $2.3  million  and  $2.1  million, 
respectively.       

The total intrinsic value of options exercised during the years ended December 31, 2019 and 2018, was $987 thousand and $334 

thousand, respectively. 

Summarized information about stock options outstanding at December 31, 2019, is as follows: 

Range of Exercise Prices 
$2.00 - $3.49 
$3.50 - $4.99 

Options Outstanding 
Weighted Average 
Remaining 

Contractual Life       

Weighted 
Average 
Exercise Price      

Number 

Exercisable       

Options Exercisable 

2.60     $ 
5.64     $ 
4.46     $ 

2.76        294,375     $ 
3.80        430,760     $ 
3.39        725,135     $ 

Weighted 
Average 
Exercise Price   
2.76   
3.80   
3.38   

Number 

Outstanding      
     294,375       
     462,010       
     756,385       

There were 817,573 and 832,376 exercisable options at December 31, 2018 and 2017, respectively. 

F-13 

 
  
  
     
     
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
    
 
 
  
  
     
  
  
  
 
Restricted Stock Activity 

The following is a summary of all Restricted Stock activity during the three years ended December 31, 2019: 

Non-vested restricted stock at January 1, 2017 

Granted at market price 
Vested 
Cancelled 

Non-vested restricted stock at December 31, 2017 

Granted at market price 
Vested 
Cancelled 

Non-vested restricted stock at December 31, 2018 

Granted at market price 
Vested 
Cancelled 

Non-vested restricted stock at December 31, 2019 

Restricted 
Shares 
689,242     $ 
665,623     $ 
(251,956 )   $ 
(20,000 )   $ 
     1,082,909     $ 
842,546     $ 
(419,452 )   $ 
(151,003 )   $ 
     1,355,000     $ 
    1,236,579     $ 
(560,497 )   $ 
(119,000 )   $ 
     1,912,082     $ 

Weighted 
Average 
Fair Value 

3.94   
5.02   
4.00   
4.96   
4.57   
4.53   
4.44   
4.77   
4.71   
7.36   
4.66   
7.00   
6.26   

Restricted Stock Unit Activity 

The following is a summary of all RSU activity during the three years ended December 31, 2019: 

Non-vested restricted stock units at January 1, 2017 

Granted at market price 
Vested 
Cancelled 

Non-vested restricted stock units at December 31, 2017 

Granted at market price 
Vested 
Cancelled 

Non-vested restricted stock units at December 31, 2018 

Granted at market price 
Vested 
Cancelled 

Non-vested restricted stock units at December 31, 2019 

Restricted 
Stock Units       

Weighted 
Average 
Fair Value 

158,086     $ 
54,500     $ 
(126,167 )   $ 
—     $ 
86,419     $ 
36,500     $ 
(50,751 )   $ 
—     $ 
72,168     $ 
131,294     $ 
(63,387 )   $ 
—     $ 
140,075     $ 

3.92   
4.96   
4.07   
—   
4.36   
4.57   
4.18   
—   
4.59   
8.19   
5.21   
—   
7.59   

F-14 

 
  
  
     
  
   
   
   
   
   
   
   
   
   
 
 
  
  
  
    
    
    
    
    
    
    
    
    
    
    
    
    
 
Performance RSU Activity 

The following is a summary of all Performance RSU activity during the three years ended December 31, 2019: 

Non-vested performance RSUs at January 1, 2017 

Granted at market price 
Vested 
Forfeited 

Non-vested performance RSUs at December 31, 2017 

Granted at market price 
Vested 
Forfeited 

Non-vested performance RSUs at December 31, 2018 

Granted at market price 
Vested 
Forfeited 

Non-vested performance RSUs at December 31, 2019 

Restricted 
Stock Units       

Weighted 
Average 
Fair Value 

90,831     $ 
11,500     $ 
(20,999 )   $ 
(41,668 )   $ 
39,664     $ 
5,500     $ 
(32,665 )   $ 
—     $ 
12,499     $ 
50,000     $ 
(7,000 )   $ 
—     $ 
55,499     $ 

3.81   
4.96   
4.08   
3.83   
3.98   
4.04   
3.91   
0.00   
4.20   
8.84   
4.08   
0.00   
8.39   

Performance Stock Activity 

The following is a summary of all Performance Stock activity during the three years ended December 31, 2019: 

Non-vested performance stock at January 1, 2017 

Granted at market price 
Vested 
Forfeited 

Non-vested performance stock at December 31, 2017 

Granted at market price 
Vested 
Forfeited 

Non-vested performance stock at December 31, 2018 

Granted at market price 
Vested 
Forfeited 

Non-vested performance stock at December 31, 2019 

Restricted 
Stock Units       

Weighted 
Average 
Fair Value 

121,500     $ 
112,112     $ 
—       
(40,502 )   $ 
193,110     $ 
153,723     $ 
(77,874 )   $ 
(13,333 )   $ 
255,626     $ 
417,500     $ 
(123,558 )   $ 
(75,000 )   $ 
474,568     $ 

3.61   
4.96   
—   
3.61   
4.39   
4.04   
4.26   
4.50   
4.22   
7.15   
4.15   
7.15   
6.38   

The weighted average grant-date fair value of awards of Restricted Stock, RSUs, Performance RSU’s, and Performance Stock is 

based on the quoted market price of the Company’s common stock on the date of grant. 

4. Supplemental Cash Flow Information 

Supplemental information relating to interest and taxes: 

(In thousands) 
Interest payments 
Income tax payments 

2019 

Year Ended December 31, 
2018 

2017 

   $ 
   $ 

9,181      $ 
493      $ 

—      $ 
1,115      $ 

—   
636   

F-15 

 
  
  
  
    
    
    
    
    
    
    
    
    
    
    
    
    
 
 
  
  
  
    
    
    
    
    
    
    
    
    
    
    
    
    
 
 
  
  
  
  
  
    
    
  
  
 
5. Receivables, net 

 (In thousands) 

Gross accounts receivables 
Allowance for returns and doubtful accounts 
Unpaid portion of deferred revenue 
Note receivable 
Allowance for note receivable 

Receivables, net 

December 31, 

2019 

2018 

  $ 

  $ 

21,193     $ 
(265 )     
(10,847 )     
458       
(458 )     
10,081     $ 

14,135   
(277 ) 
(10,670 ) 
458   
(458 ) 
3,188   

The allowance for doubtful accounts includes all specific accounts receivable which we believe are likely not collectable based 
on known information.  The reduction for the unpaid portion of deferred revenue represents future customer service or maintenance 
obligations which have been billed to customers, but remain unpaid as of the respective balance sheet dates. Deferred revenue on our 
consolidated balance sheets represents future customer service or maintenance obligations which have been billed and collected as of 
the respective balance sheet dates. 

The note receivable represents the remaining outstanding balance of an original note related to the sale of a product line in 2005 
in the amount of $540 thousand. This was fully reserved at the time of the sale as the note’s collectability was not assured. The note 
receivable is fully reserved at December 31, 2019 and 2018. 

6. Prepaid and other current assets 

 (In thousands) 

December 31, 

2019 

2018 

Prepaid insurance, maintenance, software licenses and 
   other 
Tax-related 

Prepaid and other current assets 

   $ 

   $ 

4,881      $ 
103        
4,984      $ 

2,460   
716   
3,176   

7. Property and Equipment  

 (In thousands) 

Computer and office equipment and software 
Leasehold improvements 
Furniture and fixtures 
Finance lease right-of-use assets 

Less accumulated depreciation 
Property and equipment, net 

December 31, 

2019 

2018 

  $ 

  $ 

30,335     $ 
7,794       
2,733       
3,362     $ 
44,224       
(35,633 )     
8,591     $ 

26,762   
6,834   
2,181   
—   
35,777   
(31,853 ) 
3,924   

Our operations include depreciation expense related to property and equipment of $5.0 million, $2.4 million, and $2.4 million in 

2019, 2018, and 2017, respectfully.  

F-16 

  
  
  
  
  
    
  
    
    
    
    
 
 
 
  
  
  
  
  
    
  
     
  
 
  
  
  
  
  
    
  
    
    
    
  
    
    
  
 
8. Leases 

Effective January 1, 2019, the Company adopted ASC 842, which requires recognition of a right-of-use asset and lease liability 
for all leases at the commencement date based on the present value of lease payments over the lease term. Additional qualitative and 
quantitative disclosures regarding the Company's leasing arrangements are also required. The Company adopted ASC 842 prospectively 
and elected the package of transition practical expedients that does not require reassessment of (1)  whether any existing or  expired 
contracts are or contain leases, (2) lease classification and (3) initial direct costs. In addition, the Company has elected other available 
practical expedients to not separate lease and non-lease components, which consist principally of common area maintenance charges, 
for all classes of underlying assets and to exclude leases with an initial term of 12 months or less. 

The Company determines if a contract is or contains a lease at inception. The Company has operating leases for office spaces and 
data centers and finance leases for equipment. The Company has entered into lease contracts ranging from 1 to 12 years with the majority 
of leases having terms one to seven years, many of which include options to extend in various increments. Variable lease costs consist 
primarily of variable common area maintenance, taxes, insurance, parking and utilities. The Company’s leases do not have any residual 
value guarantees or restrictive covenants. 

As the  implicit rate  is not readily determinable for  most of the Company’s lease agreements, the Company  uses an estimated 
incremental borrowing rate to determine the initial present value of lease payments. These discount rates for leases are calculated using 
the Company's weighted average interest rate of the term loan and delayed draw term loan.  

The components of lease costs are as follows: 

(In thousands) 
Finance lease costs: 

Amortization of right-of-use asset 
Interest on lease liabilities 

Operating lease costs 
Short-term lease costs 
Variable lease costs 
Total lease costs 

Supplemental cash flow information related to leases is as follows: 

(In thousands) 
Cash paid for amounts included in the measurement of lease liabilities: 

Operating cash flows related to operating leases 
Operating cash flows related to finance leases 
Financing cash flows related to finance leases 

Right-of-use assets obtained in exchange for lease obligations: 

Operating leases 
Finance leases 

Supplemental balance sheet information related to leases is as follows: 

   $ 

   $ 

   $ 

Year Ended 
December 31, 
2019 

1,330   
151   
3,490   
2,236   
773   
7,980   

Year Ended 
December 31, 
2019 

2,410   
151   
1,707   

7,999   
3,362   

(In thousands) 
Operating Leases 
Operating lease right-of-use asset 
Total operating lease assets 

Balance Sheet Classification 

Operating lease assets 

December 31, 
2019 

   $ 
   $ 

10,128   
10,128   

F-17 

 
 
 
 
 
  
  
  
  
  
     
   
     
     
     
     
 
 
 
  
  
  
  
  
     
   
     
     
     
   
     
     
 
 
 
  
  
  
  
  
  
  
  
      
   
  
  
  
(In thousands) 
Finance Leases 
Finance lease right-of-use assets 
Accumulated depreciation - finance leases    
Finance lease right-of-use assets, net 

   $ 

Property and equipment, net 

   $ 

Balance Sheet Classification 

December 31, 
2019 

Weighted average remaining lease term and weighted average discount rate are as follows: 

Weighted Average Remaining Lease Term (Years) 

Operating leases 
Finance leases 

Weighted Average Discount Rate 

Operating leases 
Finance leases 

Maturities of lease liabilities are as follows: 

Payments Due by Year Ending December 31, 2020 

3,362   
(1,320 ) 
2,042   

4.18   
1.92   

5.86 % 
6.15 % 

(In thousands) 
Operating leases 

Less imputed interest 

Total 

Finance leases 
Less imputed interest 

Total 

  Total 
 $  12,807    $  3,519    $ 

    Year 1 

   Years 2 & 3    Years 4 & 5    Beyond 5 Years   
—   

5,102    $ 

4,186    $ 

(1,471 )    
 $  11,336      

 $  2,165    $  1,423    $ 

736    $ 

6    $ 

—   

(111 )    
 $  2,054      

9. Goodwill and Other Intangible Assets 

The changes in the carrying amount of goodwill for the years ended December 31, 2019 and 2018, are as follows: 

(In thousands) 
Opening balance 
Additions 
Acquisition adjustments 
Effect of currency translation adjustment 

Goodwill 

Year Ended December 31, 
2018 
2019 

   $ 

   $ 

13,783      $ 
157,121        
—        
305        
171,209      $ 

8,469   
6,215   
(901 ) 
—   
13,783   

Our 2019 acquisitions of DeliverySlip (as defined herein) and AppRiver (as defined herein) resulted in the addition to our goodwill 
balance in 2019. Our 2018 acquisition of Erado (as defined herein) resulted in the addition to our goodwill balance in 2018. Our 2018 
acquisition adjustments to goodwill reflect the appropriate reallocation of excess purchase price from goodwill to acquired assets and 
liabilities related to our 2017 Greenview and EMS (as defined herein) purchases. We evaluate goodwill for impairment annually in the 
fourth quarter, or when there is reason to believe that the value has been diminished or impaired. There were no impairment indicators 
to the goodwill recorded as of December 31, 2019. 

F-18 

 
  
  
  
  
  
  
  
  
      
   
  
  
  
     
  
 
 
 
  
     
  
  
  
     
  
  
     
   
     
     
  
     
   
     
   
     
     
 
 
  
 
  
   
      
      
      
   
      
      
      
   
  
   
      
      
      
      
   
   
      
      
      
   
      
      
      
   
 
 
 
 
  
  
  
  
     
  
     
     
     
 
Our other intangible assets consist of the following: 

(In thousands) 
Internal use software 
Internally-developed hosting arrangement 
Trademarks and other 
Technology 
Customer relationships 
Vendor relationship 
Effect of currency translation adjustment 

Intangible assets, net 

(In thousands) 
Internal use software 
Internally-developed hosting arrangement 
Trademarks and other 
Technology 
Customer relationships 
Intangible assets, net 

Gross Carrying 
Amount 

December 31, 2019 
Accumulated 
Amortization      

Net Carrying 
Amount 

   $ 

1,456      $ 
9,487        
5,091        
52,905        
98,879        
1,000        

(504 )    $ 
(1,258 )      
(587 )      
(9,836 )      
(10,597 )      
(278 )      

   $ 

168,818      $ 

(23,060 )    $ 

952   
8,229   
4,504   
43,069   
88,282   
722   
118   
145,876   

Gross Carrying 
Amount 

December 31, 2018 
Accumulated 
Amortization      

Net Carrying 
Amount 

   $ 

   $ 

1,189      $ 
1,520        
691        
7,604        
7,870        
18,874      $ 

(162 )    $ 
(77 )      
(113 )      
(2,678 )      
(593 )      
(3,623 )    $ 

1,027   
1,443   
578   
4,926   
7,277   
15,251   

For the twelve months ended December 31, 2019, amortization of intangible assets was recorded to the following line items of 

our consolidated statements of operations: 

(In thousands) 
Cost of revenue 
Research and development expenses 
Selling, general and administrative expenses 
Amortization of intangible assets 

Year Ended 
December 31, 
2019 

   $ 

   $ 

7,132   
1,478   
10,827   
19,437   

The following table summarizes our estimated future amortization expense: 

 (In thousands) 
Amortization expense 

2020 
25,580        

2021 
25,506     $ 

2022 
23,686      $ 

2023 
21,095      $ 

  $ 

2024 

      Thereafter 

Total 

16,906     $ 

32,985     $  145,758   

10. Accrued Expenses 

(In thousands) 
Employee compensation and benefits 
Professional fees 
Taxes 
Other 
Total accrued expenses 

December 31, 

2019 

2018 

   $ 

   $ 

7,231      $ 
1,576        
575        
4,350        
13,732      $ 

5,122   
1,289   
113   
3,223   
9,747   

F-19 

 
  
  
  
  
    
  
     
     
     
     
     
     
        
        
  
       
         
         
  
  
  
  
  
    
  
     
     
     
     
 
  
   
  
  
  
  
     
     
 
 
  
     
     
     
     
     
  
 
 
 
 
  
  
  
  
    
  
     
     
     
  
11. Long-term Debt 

On February 20, 2019, the Company entered into a credit agreement (the “Credit Agreement”) with a syndicate of lenders and 
SunTrust  Bank  as  administrative  agent,  which  (1)  provided  for  borrowing  in  the  form  of  a  senior  secured  term  loan  facility  in  an 
aggregate principal amount of $175 million (the “Term Loan”), (2) provided for a senior secured delayed draw term loan facility in an 
aggregate principal amount of $10 million (the “Delayed Draw Term Loan Facility”), and (3) provided for a senior secured revolving 
credit facility in an aggregate principal amount of $25 million, up to $5 million of which is available for letters of credit (the “Revolving 
Facility” and, together with the Term Loan and the Delayed Draw Term Loan Facility, the “Credit Facilities”). On February 20, 2019, 
the Term Loan was borrowed in full to pay a portion of the purchase price in connection with the AppRiver acquisition (described below 
in Note 22 “Acquisitions”), including certain fees, costs and expenses related thereto. On May 2, 2019, the Delayed Draw Term Loan 
Facility was borrowed in full to pay a portion of the purchase price in connection with the DeliverySlip acquisition (described below in 
Note 22 “Acquisitions”), including certain fees, costs and expenses related thereto.  As of December 31, 2019, the Company had an 
outstanding debt balance of $2.0 million attributable to the Revolving Facility. The Credit Facilities are secured by substantially all the 
assets  of  Zix  and  its  wholly-owned  domestic  subsidiaries  and  guaranteed  by  substantially  all  of  Zix’s  wholly-owned  domestic 
subsidiaries. 

Borrowings under the Credit Agreement bear interest, at the Company’s option, at either (1) the adjusted LIBOR rate (as defined 
in the Credit Agreement) plus a margin ranging from 2.50% to 3.50% or (2) the alternate base rate (as defined in the Credit Agreement) 
plus a margin ranging from 1.50% to 2.50%. The applicable margin varies depending on the Company’s total net leverage ratio.  

The Credit Facilities are scheduled to mature on February 20, 2024, unless extended in accordance with the terms of the Credit 
Agreement. The Credit Agreement includes procedures for additional financial institutions to become lenders, or for any existing lender 
to increase its commitments thereunder, subject to the limits and conditions set forth in the Credit Agreement.  

Optional prepayments of borrowings under the Credit Facilities are permitted at any time and do not require any prepayment 
premium (other than reimbursement of the lenders’ breakage and redeployment costs in the case of a prepayment of LIBOR borrowings). 

The Credit Agreement contains various financial, operational, and legal covenants. The financial covenant is tested on a quarterly 
basis,  based  on  the  rolling  four-quarter  period  that  ends  on  the  last  day  of  each  fiscal  quarter.  The  financial  covenant  requires  the 
Company to maintain a maximum total net leverage ratio of:  

(cid:120) 

(cid:120) 

(cid:120) 

(cid:120) 

5.00:1.00 for the fiscal quarters ending December 31, 2019 through June 30, 2020; 

4.75:1.00 for the fiscal quarters ending September 30, 2020 through March 31, 2021; 

4.50:1.00 for the fiscal quarters ending June 30, 2021 through December 31, 2021; and 

4.25:1.00 for the fiscal quarter ending March 31, 2022 and each fiscal quarter thereafter. 

The non-financial covenants restrict the Company’s ability and the ability of the Company’s restricted subsidiaries to, among 
other things, incur indebtedness, incur liens, merge with or acquire other entities, make investments, dispose of assets, enter into sale 
and leaseback transactions, make dividends, distributions or stock repurchases, prepay junior indebtedness, enter into transactions with 
affiliates, enter into restrictive agreements, and amend organizational documents or the terms of junior indebtedness. 

The Credit Agreement contains events of default that Zix believes are customary for a secured credit facility. If an event of default 
relating to bankruptcy or other insolvency events occurs, all obligations under the Credit Agreement will immediately become due and 
payable. If any other event of default exists under the Credit Agreement, the lenders may accelerate the maturity of the Credit Facilities 
and exercise other rights and remedies, including foreclosure or other actions against the collateral. If any default exists under the Credit 
Agreement, or if the Company is unable to make any of the representations and warranties in the Credit Agreement at the applicable 
time, Zix will be unable to borrow additional funds or have letters of credit issued under the Credit Agreement. 

Term Loan 

As of December 31, 2019, the Company had $173.7 million in principal outstanding under the Term Loan. The Term Loan was 
fully  drawn  on  February  20,  2019  in  the  amount  of  $175 million,  and  requires  quarterly  payments  of  principal  of  $437.5  thousand 
beginning  on  June  30,  2019.  In  addition  to  other  customary  mandatory  prepayment  requirements,  the  Term  Loan  requires  annual 
prepayments based on a percentage of Zix’s excess cash flow, which percentage will reduce if Zix’s total net leverage ratio decreases. 

F-20 

 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
At December 31, 2019, the Company had an outstanding debt balance of $168.2 million attributable to the Term Loan based on 
the  6.32%  interest  rate  in  effect  during  the  period  from  February  20,  2019  through  December  31,  2019.  Included  in  the  balance  at 
December 31, 2019 is $5.5 million of unamortized debt issuance costs. 

Based on the calculation of excess cash flow and total net leverage ratio and for the year ended December 31, 2019, the Company 

is not required to make prepayment in addition to the quarterly installment.  

Future scheduled principal payments under the Term Loan as of December 31, 2019 are as follows: 

(In thousands) 
Year Ending December 31, 

2020 
2021 
2022 
2023 
2024 
Total 

Amount 

1,750   
1,750   
1,750   
1,750   
166,688   
173,688   

Delayed Draw Term Loan Facility  

At December 31, 2019, the Company had $10 million in principal outstanding under the Delayed Draw Term Loan Facility. The 
Delayed Draw Term Loan Facility was fully drawn on May 2, 2019 in the amount of $10 million to fund the DeliverySlip acquisition. 
The Delayed Draw Term Loan Facility requires 1.00% per annum amortization of the original principal amount borrowed, payable in 
equal quarterly installments of $25 thousand beginning on September 30, 2019. In addition to other customary mandatory prepayment 
requirements, the Delayed Draw Term Loan Facility requires annual prepayments based on a percentage of Zix’s excess cash flow, 
which percentage reduces if Zix’s total net leverage ratio decreases. 

At December 31, 2019, the Company had an outstanding debt balance of $9.9 million attributable to the Delayed Draw Term 
Loan Facility based on the 5.67% interest rate in effect during the period from May 2, 2019 through December 31, 2019. Included in 
the balance at December 31, 2019 is $49 thousand of unamortized debt issuance costs. 

Based on the calculation of excess cash flow and total net leverage ratio and for the year ended December 31, 2019, the Company 

is not required to make prepayment in addition to the quarterly installment.  

Future scheduled principal payments under the Delayed Draw Term Loan Facility as of September 30, 2019 are as follows:  

(In thousands) 
Year Ending December 31, 

Amount 

2020 
2021 
2022 
2023 
2024 
Total 

100   
100   
100   
100   
9,550   
9,950   

Revolving Facility 

The Company also has a Revolving Facility with the lenders, pursuant to which the lenders agreed to make a Revolving Facility 
available to the Company in an aggregate amount of up to $25 million. Proceeds from the Revolving Facility may be used for working 
capital and general business purposes, including the financing of permitted acquisitions, investments and restricted payments, subject to 
the conditions contained in the Credit Agreement. Zix is charged a commitment fee ranging from 0.25% to 0.50% per year on the daily 
amount of the unused portions of the commitments under the Revolving Facility. 

As of December 31, 2019, the Company had an outstanding debt balance of $2.0 million attributable to the Revolving Facility . 
The undrawn balance of $23 million is available to fund working capital and for other general corporate purposes, including the financing 
of  permitted  acquisitions,  investments  and  restricted  payments,  subject  to  the  conditions  contained  in  the  Credit  Agreement.  As  of 
December 31, 2019, the Company has accrued $97 thousand of commitment fees for the period ended December 31, 2019. 

F-21 

 
 
 
  
  
   
  
  
  
  
  
  
  
  
  
  
  
  
  
  
 
 
 
 
  
 
 
  
  
   
  
  
  
  
  
  
  
  
  
  
  
  
  
  
 
 
 
 
As of December 31, 2019, the estimated fair value of the Credit Facilities approximated their carrying value and the Company 

was in compliance with all covenants in the Credit Agreement.  

12. Preferred Stock 

On February 20, 2019, (the “Original Issuance Date” or “Closing Date”), Zix consummated a private placement pursuant to an 
investment agreement with an investment fund managed by True Wind Capital and issued an aggregate of $100 million of shares of 
convertible Preferred Stock (as defined below) at a price of $1,000 per share (the “Stated Value”). 64,914 shares of Series A Convertible 
Preferred Stock (the “Series A Preferred Stock”) were issued for proceeds of $62.7 million, net of issuance costs of $2.3 million, and 
35,086 shares of Series B Convertible Preferred Stock (the “Series B Preferred Stock” and, together with the Series A Preferred Stock, 
the “Preferred Stock”) were issued for proceeds of $33.9 million, net of issuance costs of $1.2 million. The Preferred Stock is classified 
outside of stockholders’ equity in temporary equity because the shares contain certain redemption features which require redemption 
upon a change in control. The Series A Preferred Stock can be immediately converted to common stock. 

On June 5, 2019, Shareholders approved the conversion of the outstanding shares of Series B Preferred Stock into shares of Series 
A Preferred Stock. Each share of Series B Preferred Stock was converted into the number of shares of Series A Preferred Stock equal 
to the liquidation preference of such share of Series B Preferred Stock divided by the accreted value of a share of Series A  Preferred 
Stock on the date of conversion plus cash in lieu of fractional shares. On June 6, 2019, all the outstanding shares of Series B Preferred 
Stock were converted into 35,292 shares of Series A Preferred Stock. As of December 31, 2019, no shares of Series B Preferred Stock 
are outstanding. 

The conversion option of the Series A Preferred Stock was determined to have a beneficial conversion feature. As of December 
31, 2019, the beneficial conversion feature was valued at $2.5 million, excluding the additional beneficial conversion feature accrued 
for the deemed dividend during the quarter then ended, and was recorded to additional paid-in capital and as a discount to the Series A 
Preferred Stock. This resulting discount was immediately amortized as the Series A Preferred Stock has no set redemption date but is 
currently convertible. 

Dividends  

The Stated Value of the Series A Preferred Stock accretes at a fixed rate of 8% per annum, compounded quarterly (“Series A 
Preferred Dividend”). Apart from the Series A Preferred Dividend, the holders of Series A Preferred Stock are also entitled to receive 
any dividends paid on our common stock on an "as converted" basis. No dividend may be paid on our common stock until such dividend 
is paid on the Series A Preferred Stock. All calculations of the Accreted Value (as defined below) of Series A Preferred Stock will be 
computed on the basis of a 360-day year of twelve 30-day months. 

As of December 31, 2019, the accretion of the Stated Value of Series A Preferred Stock is valued at $6.3 million, including the 
accretion  attributable  to  the  converted  Series  A  Preferred  Stock  from  Series  B  Preferred  Stock,  and  the  accretion  of  the  beneficial 
conversion feature is valued at $134 thousand. As of June 6, 2019, the accrued dividend on the Series B Preferred Stock, valued at $1.2 
million, was converted to Series A Preferred Stock along with the Stated Value of the Series B Preferred Stock. Upon conversion of 
Series B Preferred Stock to Series A Preferred Stock on June 6, 2019, all remaining dividend calculations are based on the terms of the 
Series A Preferred Dividend for the converted Series A Preferred Stock. 

Voting Rights 

Holders of Series A Preferred Stock are entitled to vote, together with the holders of common stock on all matters submitted to a 
vote of the holders of our common stock. Each holder of Series A Preferred Stock shall be entitled to the number of votes equal to the 
largest  number  of  whole  shares  of  common  stock  into  which  all  shares  of  Series  A  Preferred  Stock  held  by  such  holder  could  be 
converted. The vote or consent of the holders of at least a majority of the shares of Series A Preferred Stock outstanding will be necessary 
for effecting or validating any of the following actions: (i) any amendment, alteration or repeal of Zix’s Articles of Incorporation or 
Series A Certification of Designations that would adversely affect the rights, preferences, privileges or power of the Series A Preferred 
Stock; (ii) any amendment or alteration to Zix’s Articles of Incorporation or any other action to authorize or create, or increase the 
number of authorized or issued shares of capital stock of the Company convertible into shares of, or ranking senior to, or on a  parity 
basis with, the Series A Preferred Stock as to dividend rights or liquidation rights; (iii) the issuance of shares of Series A Preferred Stock 
after the Original Issuance Date other than in connection with the conversion of Series B Preferred Stock that was issued on the Original 
Issuance Date; (iv) any action that would cause the Company to cease to be treated as a domestic corporation for U.S. federal income 
tax purposes; and (v) the incurrence of any indebtedness of the Company that would cause Zix to exceed a specified leverage ratio.  

F-22 

Liquidation Preference 

The Series A Preferred Stock has a liquidation preference equal to the greater of (i) the Stated Value per share as it has accreted 
as of such date (the “Accreted Value”) and (ii) the amount such holder would have received if the Series A Preferred Stock had converted 
into common stock immediately prior to such liquidation. 

Conversion 

At any time, each Series A Preferred Stock holder may elect to convert each share of such holders’ then-outstanding Series A 
Preferred Stock into (i) the number of shares of common stock equal to the product of (a) the Accreted Value with respect to such share 
on the conversion date multiplied by (b) the conversion rate (initially 166.11) as of the applicable conversion date divided by (c)  1,000 
plus (ii) cash in lieu of fractional shares.  

Optional Redemption by Zix 

At any time after the fourth anniversary of the Closing Date, Zix may redeem the Series A Preferred Stock for an amount per 
share  of  Series  A  Preferred  Stock  equal  to  the  Accreted  Value  per  share  of  the  Series  A  Preferred  Stock  to  be  redeemed  as  of  the 
applicable redemption date multiplied by 1.50. 

13. Revenue from Contracts with Customers  

Accounting policies 

Our Company provides message security solutions as subscription services in which we recognize revenue as our services are 
rendered. Our customer contracts historically have ranged from one to three-year contracts billed annually. We are increasingly moving 
to a monthly subscription model. This shift has been largely driven by our recent acquisition activity, including AppRiver. We exclude 
from the measurement of the transaction price all taxes assessed by a governmental authority that are both imposed on and concurrent 
with a specific revenue-producing transaction and collected by our Company from a customer (e.g., sales, use, value added, and some 
excise taxes).   

Disaggregation of Revenue  

In 2019, we recorded revenue for our services in the following core industry verticals: 23% healthcare, 19% financial services, 

4% government sector, and 54% as other.   

We operate as a single operating segment. Revenue generated from our email encryption and security solutions represented 100% 

of our revenue in 2019 and 2018.  

Contract balances  

Our  contract  assets  include  our  accounts  receivable,  discussed  in  Footnote  5  above,  and  the  deferred  cost  associated  with 
commissions earned by our sales team on securing new, add-on, and renewal contract orders. Upon our adoption of ASC 606 on January 
1, 2018, we recorded a cumulative effect adjustment, establishing a $6.6 million noncurrent deferred contract asset in recognition of the 
lengthened amortization period required by the new guidance. The Company simultaneously released the previously existing current 
deferred commission asset balance of $415 thousand. During the twelve months ended December 31, 2019 and 2018, we increased our 
noncurrent deferred contract asset by $5.5 million, and $4.9 million, respectively, resulting from commissions earned by our sales team 
during the twelve months ended December 31, 2018. During the twelve months ended December 31, 2019 and 2018, we also amortized 
$3.0 million and $2.2 million, respectively of deferred cost, as a selling and marketing expense in the related periods. Our deferred cost 
asset is assessed for impairment on a periodic basis. There were no impairment losses recognized on deferred contract cost assets for 
each of the twelve months ended December 31, 2019 and 2018. 

Our contract liabilities consist of deferred revenue representing future customer services which have been billed and collected. 
The $11.1 million increase to our net deferred revenue in the twelve  months ended December 31, 2019, is primarily  related to our 
AppRiver acquisition in February 2019. The $2.7 million increase to our net deferred revenue in the twelve months ended December 
31, 2018, is related to the timing of orders and payments as well as growth of revenue.   

Performance obligations  

As of December 31, 2019, the aggregate amount of the transaction prices allocated to remaining service performance obligations, 
which  represents  the  transaction  price  of  firm  orders  less  inception  to  date  revenue,  was  $89.4  million.  We  expect  to  recognize 
approximately $62.4 million of revenue related to this backlog in 2020, and $27.0 million in periods thereafter. Approximately $47.3 
million of our $173.4 million revenue recognized in the twelve months ended December 31, 2019, was included in our performance 
obligation balance at the beginning of the period.  

F-23 

 
 
 
 
 
 
 
 
 
 
 
 
14. Fair Value Measurements  

FASB guidance regarding fair value measurement establishes a three-tier fair value hierarchy, which prioritizes the inputs used in 
measuring fair value. These tiers include: Level 1, defined as observable inputs such as quoted prices in active markets for  identical 
assets or liabilities; Level 2, defined as inputs other than quoted prices for similar assets and liabilities in active markets that are either 
directly or indirectly observable; and Level 3, defined as unobservable inputs for which little or no market data exists, therefore requiring 
an entity to develop its own assumptions. 

The  Company  recorded  a  $2.3  million  liability  for  the  estimated  fair  value  of  contingent  consideration  in  our  DeliverySlip 
acquisition. The Company determined the fair value of the contingent payment based on the probability of attainment of certain agreed 
upon requirements. Any changes to the variables and assumptions could significantly impact the estimated fair values recorded for the 
liability, resulting in significant changes to the Consolidated Statements of Comprehensive Income (Loss). The fair value measurements 
are based on significant inputs not observable in the market and thus represent Level 3 measurements, which reflect the Company’s own 
assumptions concerning the achievement of the sales milestones in measuring the fair value of the acquisition-related contingent earn-
out lability.  

The following table represents a reconciliation of our acquisition-related contingent earn-out liability measured at fair value on a 

recurring basis, using Level 3 inputs for the year ended December 31, 2019: 

 (In thousands) 
Balance at December 31, 2018 
Additions during the period 
Payments during the period 
Adjustments to fair value during the period recorded in General and 
   Administrative expenses 

Balance at December 31, 2019 

Fair Value 
Measurements 
Using Significant 
Unobservable 
Inputs (Level 3)    
1,164   
2,303   
(3,300 ) 

   $ 

   $ 

211   
378   

15. Earnings Per Share and Potential Dilution 

Basic earnings per share are computed using the weighted average number of common shares outstanding for the period  under 
the Treasury Stock method. The dilutive effect of potential common shares outstanding is included in diluted earnings per share. The 
computations for basic and diluted earnings per share for the years ended December 31, 2019, 2018, and 2017, are as follows: 

Basic weighted average shares 
Effect of dilutive securities: 
Employee and director stock options 
Restricted Stock 
RSUs 
Performance RSUs 
Performance Stock 
Potential dilutive common shares 

Year Ended December 31, 
2018 
    53,025,152       52,591,714       53,430,492   

2017 

2019 

—   
—   
—   
—   
—   
    53,025,152       53,481,295       53,430,492   

347,167       
409,871       
24,369       
9,367       
98,807       

—       
—       
—       
—       
—       

For the year ended December 31, 2019, potential common shares of all securities were excluded from the calculation of diluted 
earnings per share because the awards were anti- dilutive.  For the year ended December 31, 2018, weighted average shares related to 
73,313 stock options; 131,774 shares of Restricted Stock, 6,084 RSUs, 917 Performance RSUs, and 18,536 shares of Performance Stock 
were excluded from the calculation of diluted earnings per share because these awards were anti-dilutive. For the year ended December 
31, 2017, potential common shares of all securities were excluded from the calculation of diluted earnings per share because the awards 
were anti-dilutive.                

16. Significant Customers 

In 2019, 2018, and 2017, no single customer accounted for 10% or more of our revenues. 

F-24 

 
  
     
     
     
 
 
  
  
  
  
  
  
    
    
  
   
       
       
   
    
    
   
   
   
 
 
 
 
 
17. Commitments and Contingencies 

Our principal commitments consist primarily of obligations under operating and financing leases, which include among others, 
certain leases of our offices, colocations and servers as well as contractual commitment related network infrastructure and data center 
operations. Refer to Note 8 “Leases” for our commitments to settle contractual obligations in cash as of December 31, 2019. 

Claims and Proceedings 

We are subject to legal proceedings, claims, and litigation against our business. While the outcome of these matters is currently 
not determinable and the costs and expenses of defending these matters may be significant, we currently do not expect that the ultimate 
costs to resolve these matters will have a material adverse effect on our consolidated financial statements. 

18. Other Comprehensive Income (Loss) 

The assets and liabilities of international subsidiaries are translated from the respective local currency to the U.S. dollar using 
exchange  rates  at  the  balance  sheet  date.  Related  translation  adjustments  are  recorded  as  a  component  of  the  accumulated  other 
comprehensive income (loss). Our Consolidated Statement of Comprehensive Income (Loss) of international subsidiaries are translated 
from the local currency to the U.S. dollar using average exchange rates for the period covered by the income statements. 

We are exposed to fluctuations in the foreign currency exchange rates as a result of our net investments and operations in Canada. 
For  fiscal  year  2019,  movements  in  currency  exchange  rates  and  the  related  impact  on  the  translation  of  the  balance  sheets  of  our 
subsidiary in Canada was the primary cause of our foreign currency translation gain of $215 thousand, net of $16 thousand in income 
taxes. For fiscal year 2018 and 2017, foreign currency translation adjustments were immaterial.  

19. Income Taxes 

Components of the income taxes are as follows: 

 (In thousands) 
Current: 
U.S. 
State 
Foreign 

Deferred 

Federal 
Foreign 

Income tax (benefit) expense 

2019 

2018 

2017 

  $ 

  $ 

(341 )   $ 
216       
9       

(794 )   $ 
725       
71       

183   
(196 ) 
156   

(4,365 )     
3       
(4,478 )   $ 

(4,722 )     
—       
(4,720 )   $ 

18,461   
2   
18,606   

On December 22, 2017, the U.S. enacted the Tax Cuts and Jobs Act of 2017 (the “Tax Act”) which significantly changed U.S. tax 
law. The Tax Act, among other things, lowered the federal statutory corporate income tax rate from 34% to 21% effective January 1, 
2018. The Company completed its assessment of the impact to 2018 noting no changes from what it disclosed in 2017. The Company’s 
income tax expense (benefit) for 2019, 2018 and 2017, respectively, reflect tax expense (benefit) based on statutory rates in 2019, 2018, 
and 2017.    

A reconciliation of the expected U.S. tax expense (benefit) to income taxes related to continuing operations is as follows: 

 (In thousands) 
Expected tax expense at U.S. statutory rate 
Change in corporate tax rate- deferreds 
Increase (decrease) in valuations allowance 
Increase (decrease) in valuations allowance- other 
Nondeductible expense and nontaxable income 
State income taxes, net of federal benefits 
Foreign income taxes 
Other 
Income tax (benefit) expense 

2019 

2018 

2017 

  $ 

  $ 

(3,943 )   $ 
—       
(295 )     
—       
(37 )     
(507 )     
517       
(213 )     
(4,478 )   $ 

2,260     $ 
—       
(7,841 )     
—       
111       
815       
68       
(133 )     
(4,720 )   $ 

3,587   
12,473   
—   
2,064   
890   
(129 ) 
159   
(438 ) 
18,606   

F-25 

 
 
 
 
 
 
 
 
  
  
    
    
  
    
       
       
   
    
    
    
       
       
   
    
    
  
 
  
  
    
    
  
    
    
    
    
    
    
    
 
  
 
Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities 
for financial reporting purposes and the amounts used for income tax purposes. Components of our U.S. deferred income taxes as of 
December 31, 2019 and 2018 are as follows: 

 (In thousands) 
Deferred tax assets: 
Nondeductible 
U.S. net operating loss carryforwards 
State net operating loss carryforwards 
Intangible assets 
Tax credit carryforwards 
Stock-based compensation 
Depreciable assets 
Interest expense 
Other assets 
Total deferred tax assets 

Deferred tax liabilities: 
Intangible assets 
Revenue recognition 
Prepaid expenses 
Total deferred tax assets 

Less valuation allowance 
Net deferred tax assets 

  $ 

2019 

2018 

116     $ 
49,657       
572       
1,135       
5,151       
1,574       
1,209       
1,611       
1,521       
62,546       

113   
46,826   
71   
—   
5,703   
976   
822   
30   
908   
55,449   

—       
(2,976 )     
(997 )     
58,573       
(22,022 )     
36,551     $ 

(1,128 ) 
(2,300 ) 
(572 ) 
51,449   
(22,667 ) 
28,782   

  $ 

The Company has partially reserved its U.S. net deferred tax assets in 2019, 2018, and 2017 due to the uncertainty of future taxable 
income.   The Company has U.S. federal net operating loss carryforwards of approximately $236 million which begin to expire in 2021. 
The Company has state credits totaling $1.7 million which can be utilized through 2026 and state net operating losses that have various 
expiration dates. The Company also has tax credit carryforwards of approximately $3.5 million consisting of business tax credits that 
began to expire in 2020 and alternative minimum tax credits which will be refunded through 2021 in accordance with the new tax law 
effective 2018. 

We have determined that utilization of existing net operating losses against future taxable income is not limited by Section 382 of 
the Internal Revenue Code. Future ownership changes, however, may limit the Company's ability to fully utilize its existing net operating 
loss carryforwards against any future taxable income. 

The Company or one of our subsidiaries files income tax returns in the U.S. federal jurisdiction and various states and in the 
Canadian federal and provincial jurisdictions. We have not taken a tax position that, if challenged, would have a material effect on the 
financial statements or the effective tax rate for the twelve-months ended December 31, 2019, or during the prior three years. We have 
determined it is not reasonably possible for the amounts of unrecognized tax benefits to significantly increase or decrease within the 
next twelve months. We are currently subject to a three-year statute of limitations by major tax jurisdictions. 

20. Employee Benefit Plan 

401(k)  Plan  —  We  have  a  retirement  savings  plan  structured  under  Section  401(k)  of  the  Internal  Revenue  Code  covering 
substantially  all  of  our  U.S.  employees.  Under  the  plan,  contributions  are  voluntarily  made  by  employees,  and  we  may  provide 
contributions based on the employees’ contributions. Our operating income includes $1.2 million, $618 thousand, and $512 thousand in 
2019, 2018, and 2017, respectively, for net contributions from operations to this plan. 

21. Zix Repurchase Program  

On April 24, 2017, the Company’s Board of Directors approved a share repurchase program that enables the Company to purchase 
up  to  $10  million  of  its  shares  of  common  stock.  The  shares  repurchase  program  expired  on  May  31, 2018. The  Company  did  not 
repurchase shares during the year ended December 31, 2019. During the  year ended December 31, 2018, the Company repurchased 
1,206,994 shares at an aggregate cost of $5.4 million. During the year ended December 31, 2017, the Company repurchased 750,000 
shares at an aggregate cost of $3.8 million.     

F-26 

  
  
    
  
    
       
   
    
    
    
    
    
    
    
    
    
    
       
   
    
    
    
    
    
  
 
 
 
 
 
       
      
22. Acquisitions 

DeliverySlip 

On  May  7,  2019,  the  Company  acquired  certain  assets  of  Cirius  Messaging  Inc.  (“Seller”)  and  its  wholly  owned  subsidiary 
DeliverySlip  Inc.(“DeliverySlip”),  related  to  the  DeliverySlip  product  for  a  total  purchase  price  of  $13.8  million,  including  cash 
consideration of $11.4 million and a contingent consideration with an estimated fair value of $2.3 million at the  acquisition date. The 
contingent consideration was paid in full upon the completion of certain agreed upon requirements and a related $0.2 million loss on the 
contingent consideration was recognized in the year ended December 31, 2019. Included in the cash consideration, a holdback amount 
of $1.5 million was transferred to an escrow agent for the satisfaction of the Seller’s indemnity and other obligations under the purchase 
agreement.  The  acquisition  was  partially  financed  with  proceeds  of  $10  million  from  the  Delayed  Draw  Term  Loan  Facility.  The 
purchase of DeliverySlip expanded the Company’s product offering including email encryption, e-signatures and secure file solutions. 

The Company incurred $1.2 million in acquisition-related costs with respect to the DeliverySlip acquisition, which were recorded 
within  operating  expenses  during  the  twelve  months  end  December  31,  2019.  Prior  to  the  acquisition,  approximately  90%  of 
DeliverySlip’s revenue  was generated from  AppRiver Canada Inc,  which became  a  subsidiary of the Company  upon closing of the 
AppRiver acquisition (as described below). Revenue from additional acquired customers of DeliverySlip for the twelve months ended 
December 31, 2019 were immaterial. 

We accounted for the acquisition as the purchase of a business and recorded the excess purchase price as goodwill. The goodwill 
from  this  transaction  is  not  yet  finalized.  The  majority  of  the  goodwill  balance  is  expected  to  be  deductible  for  tax  purposes.  The 
intangible asset we acquired from DeliverySlip is technology which we are amortizing over 6 years. The results of operations and the 
provisional fair values of the acquired assets and liabilities have been included in the accompanying condensed consolidated financial 
statements  since  the  DeliverySlip  acquisition  closed  on  May  7,  2019.  Certain  estimated  values  are  not  yet  finalized  and  subject  to 
revision as additional information becomes available and more detailed analyses are completed.  

The following table summarizes the current estimated fair value of acquired assets and liabilities: 

(In thousands) 
Assets: 

Technology 
Goodwill 

Total assets 

Liabilities: 

Deferred revenue 
Total liabilities 

Net assets recorded 

Provisional Fair 
Value 

  $ 

  $ 

  $ 

4,200   
9,603   
13,803   

52   
52   

13,751   

AppRiver Companies 

On February 20, 2019, Zix acquired 100% of the equity interest of AR Topco, LLC and its subsidiaries, including AppRiver LLC 
(“AppRiver” and collectively, the “AppRiver Companies”), for a total purchase price of $277.7 million, following a working capital 
adjustment. The purchase price included cash consideration of $273.1 million, net of cash acquired. This acquisition complements our 
strategy to accelerate our offerings into the cloud at the point of initial cloud application purchase and expand our customer base. 

We financed the acquisition with proceeds from (1) cash on hand, (2) the proceeds from the Term Loan, and (3) a private placement 
with an investment fund managed by True Wind Capital consisting of (i) 64,914 newly issued shares of Series A Convertible Preferred 
Stock, $1.00 par value per share, and (ii) 35,086 newly issued shares of Series B Convertible Preferred Stock, $1.00 par value per share, 
in exchange for cash consideration in an aggregate amount of $100 million (which was reduced by $3 million in True Wind Capital’s 
costs that were reimbursed by the Company).  

F-27 

 
 
 
 
 
 
  
  
    
   
    
    
  
    
   
    
   
    
  
    
   
 
 
 
 
 
AppRiver  is  a  channel-first  provider  of  cloud-based  cyber  security  and  productivity  services,  offering  web  protection,  email 
encryption, secure archiving, and email continuity solutions. AppRiver also provides Microsoft Office 365 and Secure Hosted Exchange 
services,  which serve as an effective lead generation tool for AppRiver’s solutions. The acquisition of AppRiver can accelerate our 
offerings into the cloud at the point of initial cloud application purchase. Because AppRiver currently services over 60,000 worldwide 
customers using a network of 4,500 Managed Service Providers, this acquisition can also help us expand our customer base. 

The Company incurred $10.7 million in acquisition-related costs which included $1.1 million and $9.6 million recorded within 
operating expenses for the twelve months ended December 31, 2018, and for the twelve months ended December 31, 2019. Revenue 
from AppRiver was $97.8  million for the twelve months ended December 31, 2019, and due to the continued integration of the combined 
businesses, it was impracticable to determine earnings attributable to AppRiver.  

We accounted for the acquisition as the purchase of a business and recorded the excess purchase price as goodwill. The goodwill 
from  this  transaction  is  not  yet  finalized.  The  majority  of  the  goodwill  balance  is  expected  to  be  deductible  for  tax  purposes.  The 
intangible assets we acquired from AppRiver consist of customer relationships, vendor relationships, trademarks/names, and internally 
developed software, which we are amortizing over 8 years, 3 years, 10 years, and 5-6 years, respectively. The results of operations and 
the provisional fair values of the acquired assets and liabilities have been included in the accompanying condensed consolidated financial 
statements since the AppRiver acquisition closed on February 20, 2019.  

The following table summarizes the current estimated fair value of acquired assets and liabilities: 

 (In thousands) 
Assets: 

Current assets 
Property and equipment 
ROU assets 
Customer relationships 
Vendor relationships 
Trademark/Names 
Internally developed software 
Deferred tax asset 
Goodwill 

Total assets 

Liabilities: 

Current liabilities 
Deferred revenue 
Operating lease liabilities 

Total liabilities 

Net assets recorded 

Estimated Fair 
Value 

  $ 

  $ 

12,200   
3,235   
8,778   
91,000   
1,000   
4,400   
41,100   
3,453   
147,518   
312,684   

13,378   
12,424   
9,178   
34,980   

  $ 

277,704   

F-28 

 
 
 
  
  
    
   
    
    
    
    
    
    
    
    
    
  
    
   
    
   
    
    
    
  
    
   
 
Erado 

On April 2, 2018, the Company acquired all the outstanding capital stock of CM2.COM, Inc., d/b/a Erado (“Erado”) for a total 
purchase price of $14.4 million, including cash consideration of $11.8 million, net of cash acquired. The purchase of Erado strengthens 
Zix’s  comprehensive  archiving  solutions  with  unified  archiving,  supervision,  security,  and  messaging  solutions  for  customers  that 
demand bundled services. Erado’s long standing focus on helping its customers comply with FINRA and SEC regulations will help 
further strengthen Zix’s offering for customers with compliance requirements. This acquisition also expands Zix’s cloud-based email 
archiving capabilities into more than 50 content channels, including social media, instant message, mobile, web, audio, and video. 

The purchase price includes a holdback of $2.3 million for the satisfaction of certain indemnification claims by the Company, if 
any, during the two-year period following the closing of the acquisition. An amount equal to $1.1 million of the holdback amount, less 
any amounts paid or otherwise subject to an outstanding claim for indemnification, was released to the selling shareholders upon the 
one year anniversary of the closing of the acquisition, and the balance of the holdback amount, if any, will be distributed to the Selling 
Shareholders following the two year anniversary of the closing of the acquisition. 

The  Company  incurred  $334 thousand  in  acquisition-related  costs  which  were  recorded within  operating  expenses  during  the 

twelve months ended December 30, 2018.  

We accounted for the acquisition as the purchase of a business and recorded the excess purchase price as goodwill. The goodwill 
from this transaction is deductible for tax purposes.  The intangible assets  we acquired from Erado consist of trademarks, internally 
developed software, and customer relationships, which we are amortizing over an estimated useful life of 5 years, 10 years, and 15 years, 
respectively.  The  results  of  operations  and  the  estimated  fair  values  of  the  acquired  assets  and  liabilities  have  been  included  in  the 
accompanying consolidated financial statements since our April 2, 2018, acquisition date. Revenue from Erado was $3.8 million for the 
twelve  months  ended  December  31,  2019.  Revenue  was  $2.1  million  for  the  twelve  months  ended  December  31,  2018,  since  the 
acquisition date. Due to the continued integration of the combined businesses, it was impracticable to determine the earnings.  

The following table summarizes the estimated fair value of acquired assets and liabilities:  

(In thousands) 
Assets: 

Current assets 
Property and equipment 
Trademark/names 
Technology 
Customer relationships 
Goodwill 

Total assets 

Liabilities: 

Deferred revenue 
Other current liabilities 
Total liabilities 

Net assets recorded 

Estimated Fair 
Value 

  $ 

  $ 

848   
169   
260   
3,030   
4,760   
6,215   
15,282   

809   
93   
902   

  $ 

14,380   

Entelligence Messaging Server 

On September 13, 2017, the Company acquired Entelligence Messaging Server (“EMS”) technology, an email encryption solution, 
and the related business from Entrust Datacard Corporation for a cash purchase price of $1.7 million. Our acquisition of EMS strengthens 
our email encryption suite by offering enterprise-centric capabilities, such as advanced message tracking, PDF statement delivery, high 
availability on-premises architecture and standards-based end-to-end encryption. The Company incurred $58 thousand and $59 thousand 
in  acquisition-related  costs  which  were  recorded  within  operating  expenses  for  the  year  ended  December  31,  2018  and  2017, 
respectively. 

F-29 

 
 
  
  
    
   
    
    
    
    
    
    
  
    
   
    
   
    
    
  
    
   
 
We accounted for the acquisition as the purchase of a business and recorded the excess purchase price as goodwill. The goodwill 
from this transaction is deductible for tax purposes. The results of operations and the estimated fair  values of the acquired assets and 
liabilities assumed have been included in the accompanying consolidated financial statements since our September 13, 2017, acquisition 
date. Revenue from EMS was not material for the years ended December 31, 2019, 2018 and 2017, respectively, and due to the continued 
integration of the combined businesses, it was impracticable to determine the earnings.  

The following table summarizes the estimated fair value of acquired assets and liabilities: 

(In thousands) 
Assets: 

Trademark/names 
Technology 
Customer relationships 
Goodwill 

Total assets 

Liabilities: 

Deferred revenue 
Total liabilities 

Net assets recorded 

Estimated Fair 
Value 

  $ 

  $ 

  $ 

140   
550   
230   
1,063   
1,983   

333   
333   

1,650   

Greenview Data, Inc. 

On March 15, 2017, the Company acquired all of the outstanding capital stock of Greenview Data, Inc. (“Greenview”), a provider 
of antivirus, anti-spam, and archiving products, for a total purchase price of $7.7 million, including cash consideration of $6.7 million, 
subject to a customary post-closing adjustment for working capital. Our acquisition of Greenview addresses increasing buyer demand 
for email security bundles by adding these capabilities to our existing portfolio of encryption services. Of the cash consideration paid, 
$650 thousand was deposited into an escrow account for the satisfaction of certain indemnification claims of the Company, if any, during 
the two-year period following the closing of the acquisition, after which the balance, if any, will be distributed to the selling shareholders. 
Because sales of Greenview products met certain sales milestones by December 31, 2018 and by December 31, 2017, the Company was 
contractually obligated to pay earn-out consideration in cash of $800 thousand in each of the first quarters in 2019 and 2018.  Contingent 
consideration is considered a Level 3 fair value measurement.  

We accounted for the acquisition as the purchase of a business and recorded the excess purchase price as goodwill. The goodwill 
from  this  transaction  is  not  deductible  for  tax  purposes.  The  intangible  assets  we  acquired  from  Greenview  consist  of  trademarks, 
internally developed software, and customer relationships, which we are amortizing over an estimated useful life of 5 years, 10 years, 
and 15 years, respectively. The results of operations and the estimated fair values of the acquired assets and liabilities assumed have 
been included in the accompanying consolidated financial statements since our March 15, 2017, acquisition date. The Company incurred 
$476  thousand  and  $427  thousand  in  acquisition-related  costs  in  which  was  recorded  within  operating  expenses  for  the  year  ended 
December 31, 2018 and 2017, respectively.  Due to the integration of the combined businesses, it was impracticable to determine revenue 
for the year ended December 31, 2019. Revenue from Greenview was $3.4 million and $2.4 million for the year ended December 31, 
2018 and 2017, respectively. Due to the continued integration of the combined businesses, it was impracticable to determine the earnings 
for the years ended December 31, 2019, 2018, or 2017. 

F-30 

 
  
  
    
   
    
    
    
    
  
    
   
    
   
    
  
    
   
 
 
     
The following table summarizes the estimated fair value of acquired assets and liabilities: 

 (In thousands) 
Assets: 

Current assets 
Property and equipment 
Trademark/names 
Technology 
Customer relationships 
Goodwill 

Total assets 

Liabilities: 

Deferred revenue 
Other current liabilities 
Deferred tax liability 
Total liabilities 

Net assets recorded 

Estimated Fair 
Value 

  $ 

  $ 

  $ 

334   
249   
170   
1,990   
2,880   
4,343   
9,966   

537   
124   
1,609   
2,270   

7,696   

Pro Forma Financial Information (Unaudited) 

The following unaudited pro forma financial information presents the combined results of operations for the twelve month periods 
ending December 31, 2019, and 2018, respectively, as though the DeliverySlip, AppRiver, Erado, EMS and Greenview acquisitions that 
occurred during the reporting period had occurred as of the beginning of the earliest period presented, with adjustments to give effect to 
pro forma events that are directly attributable to the acquisition, such as amortization expense of intangible assets and acquisition-related 
transaction costs. These unaudited pro forma results are presented for information purposes only and are not necessarily indicative of 
what the actual results of operations of the combined company would have been if the acquisition had occurred at the beginning of the 
earliest period presented, nor are they indicative of future results of operations: 

(In thousands, except per share data) 
Revenues 
Net income (loss) 
Basic income (loss) per common share 
Diluted income (loss) per common share 

23. Quarterly Results of Operations (Unaudited) 

   Twelve Months Ended December 31,    

2019 

2018 

  $ 

  $ 
  $ 

194,313      $ 
19,783        
0.17      $ 
0.17      $ 

162,610   
19,207   
0.20   
0.20   

The following is a summary of the quarterly results of operations for the years ended December 31, 2019 and 2018: 

(In thousands except per share data) 
2019 
Revenues 
Gross margin 
Net income (loss) 
Basic net income (loss) attributable to common 
   stockholders* 
Diluted net income (loss) attributable to common 
   stockholders* 
Comprehensive (Loss) Income 
2018 
Revenues 
Gross margin 
Net income (loss) 
Basic net income (loss) per common share* 
Diluted net income (loss) per common share* 
Comprehensive Income 

   March 31 

June 30 

     September 30       December 31 

Quarter Ended 

   $ 

29,300      $ 
18,161        
(6,265 )      

45,916      $ 
25,612        
(3,706 )      

47,833      $ 
26,411        
(1,597 )      

50,380   
26,337   
(3,079 ) 

(0.17 )      

(0.13 )      

(0.07 )      

(0.10 ) 

(0.17 )      
(6,297 )      

(0.13 )      
(3,762 )      

(0.07 )      
(1,562 )      

   $ 

16,654      $ 
13,140        
1,892        
0.04        
0.04        
—        

17,500      $ 
13,694        
1,840        
0.04        
0.03        
—        

17,876      $ 
14,006        
2,455        
0.05        
0.05        
—        

(0.10 ) 
(2,812 ) 

18,448   
14,451   
9,257   
0.18   
0.17   
9,224   

* 

Net income (loss) per share is calculated independently for each quarter. The sum of Net income (loss) per share for each quarter may not equal 
the total Net income (loss) per share for the year due to rounding differences. 

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(cid:3)

 
Zix Corporation 
Corporate Information* 

Board of Directors 

Robert C. Hausmann 
Chairman of the Board,  
Zix Corporation 
Operating Partner, 
Thoma Bravo 

Mark J. Bonney 
Consultant 

Maryclaire “Marcy” Campbell 
Vice President and General Manager North 
America and Australia Sales and Head of Global 
Sales Operations 
PayPal Holdings 

Taher A. Elgamal 
Chief Technology Officer of Security, 
Salesforce.com Inc. 

James H. Greene, Jr. 
Founding Partner, 
True Wind Capital Management, L.P. 

Maribess L. Miller 
Consultant 

Richard D. Spurr 
Retired Chief Executive Officer, 
Zix Corporation 

Brandon Van Buren 
Principal, 
True Wind Capital Management, L.P. 

David J. Wagner 
Chief Executive Officer, 
Zix Corporation 

Executive Officers 

David J. Wagner 
Chief Executive Officer and President 

David J. Robertson 
Vice President, Engineering 

David E. Rockvam 
Vice President and Chief Financial Officer 

Noah F. Webster 
Vice President, General Counsel and  
Corporate Secretary 

* Information current as of April 24, 2020. 

Corporate Headquarters 
Zix Corporation 
2711 N. Haskell Avenue, Suite 2200, LB 36 
Dallas, TX 75204-2960 
Tel: (214) 370-2000 
Fax: (214) 370-2070 

Stock Listing 

The NASDAQ Global Market 
Symbol: ZIXI 

Investor Relations 

Zix Corporation 
2711 N. Haskell Avenue, Suite 2200, LB 36 
Dallas, TX 75204-2960 
Tel: (214) 515-7357 
Fax: (214) 370-2295 
Email: invest@zixcorp.com 

Shareholder Services 

Visit our website, investor.zixcorp.com, 
where you may request an investor packet, 
listen to quarterly conference calls, access 
recent SEC filings, learn about upcoming 
investor events, and sign up for email alerts. 

Stock Transfer Agent and Registrar 

Computershare Trust Company, N.A. 
462 South 4th Street, Suite 1600 
Louisville, KY 40202 
Tel: (877) 373-6374 

Auditors 

Whitley Penn LLP 
Dallas, Texas 

Form 10-K 

Additional copies of the Company’s Annual Report 
on Form 10-K (including exhibits) to the Securities 
and Exchange Commission for the year ended 
December 31, 2019, are available without charge (i) 
at www.zix.com/investors or (ii) upon written request 
by email to invest@zixcorp.com or by mail to Zix 
Investor Relations at 2711 N. Haskell Ave., Suite 
2200, LB 36, Dallas, Texas 75204.