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Altisource Portfolio Solutions S.A.

asps · NASDAQ Real Estate
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Exchange NASDAQ
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Industry Real Estate - Services
Employees 1160
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FY2018 Annual Report · Altisource Portfolio Solutions S.A.
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-K

(Mark One)

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

FOR THE FISCAL YEAR ENDED DECEMBER 31, 2018
OR

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

Commission File Number: 1-34354

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
(Exact name of Registrant as specified in its Charter)

Luxembourg
(State or other jurisdiction of incorporation or organization)

98-0554932
(I.R.S. Employer Identification No.)

40, avenue Monterey
L-2163 Luxembourg
Grand Duchy of Luxembourg
(352) 24 69 79 00
(Address and telephone number, including area code, of registrant’s principal executive offices)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class
Common Stock, $1.00 par value

Name of each exchange on which registered
NASDAQ Global Select Market

Securities registered pursuant to Section 12(g) of the Act:
None

Indicate by check mark if the Registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.  Yes 

 No 

Indicate by check mark if the Registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.  Yes 

 No 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 
months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes 

  No 

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 
of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  Yes 

  No 

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§229.405 of this chapter) is not contained herein and will not be contained, to 
the best of the Registrant’s knowledge, in the definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 
10-K. 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth 
company.  See definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer 
Non-accelerated filer   

 (Do not check if a smaller reporting company)

Accelerated filer                  
Smaller reporting company 
Emerging growth company 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial 
accounting standards provided pursuant to Section 13(a) of the Exchange Act.  

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).  Yes 

 No 

The aggregate market value of the voting stock held by non-affiliates of the registrant as of June 30, 2018 was $471,036,868 based on the closing share price as quoted on the 
NASDAQ Global Market on that day and the assumption that all directors and executive officers of the Company, and their families, are affiliates.  This determination of affiliate 
status is not necessarily a conclusive determination for any other purpose.

As of February 19, 2019, there were 16,303,345 outstanding shares of the registrant’s shares of beneficial interest (excluding 9,109,403 shares held as treasury stock).

Portions of the registrant’s Definitive Proxy Statement to be filed subsequent to the date hereof with the Securities and Exchange Commission pursuant to Regulation 14A in 
connection with the registrant’s Annual Meeting of Shareholders to be held on May 14, 2019 are incorporated by reference into Part III of this Report.  Such Definitive Proxy 
Statement will be filed with the Securities and Exchange Commission not later than 120 days after the conclusion of the registrant’s fiscal year ended December 31, 2018.

DOCUMENTS INCORPORATED BY REFERENCE

Table of Contents

PART I

ITEM 1.
ITEM 1A.
ITEM 1B.
ITEM 2.
ITEM 3.
ITEM 4.

PART II

ITEM 5.

ITEM 6.
ITEM 7.

TABLE OF CONTENTS

ALTISOURCE PORTFOLIO SOLUTIONS S.A.

FORM 10-K

BUSINESS
RISK FACTORS
UNRESOLVED STAFF COMMENTS
PROPERTIES
LEGAL PROCEEDINGS
MINE SAFETY DISCLOSURES

MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER 
MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES

SELECTED FINANCIAL DATA
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND 
RESULTS OF OPERATIONS

ITEM 7A.

QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

ITEM 8.
ITEM 9.

FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING 
AND FINANCIAL DISCLOSURE

ITEM 9A.
ITEM 9B.

CONTROLS AND PROCEDURES
OTHER INFORMATION

PART III

ITEM 10.
ITEM 11.
ITEM 12.

ITEM 13.

DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE
EXECUTIVE COMPENSATION
SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND 
MANAGEMENT AND RELATED STOCKHOLDER MATTERS

CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR 
INDEPENDENCE

ITEM 14.

PRINCIPAL ACCOUNTING FEES AND SERVICES

PART IV

ITEM 15.
SCHEDULE II. VALUATION AND QUALIFYING ACCOUNTS

EXHIBITS, FINANCIAL STATEMENT SCHEDULES

SIGNATURES

Page

3
10
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24
26

33

60
61

101
101
101

102
102

102

102
102

103
109

110

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FORWARD-LOOKING STATEMENTS

This Annual Report on Form 10-K and certain information incorporated herein by reference contain forward-looking statements 
within the safe harbor provisions of the Private Securities Litigation Reform Act of 1995.  These statements may relate to, among 
other things, future events or our future performance or financial condition.  Words such as “anticipate,” “intend,” “expect,” 
“may,” “could,” “should,” “would,” “plan,” “estimate,” “believe,” “predict,” “potential” or “continue” or the negative of 
these terms and comparable terminology are intended to identify such forward-looking statements.  Such statements are based on 
expectations as to the future and are not statements of historical fact.  Furthermore, forward-looking statements are not guarantees 
of  future  performance  and  involve  a  number  of  assumptions,  risks  and  uncertainties  that  could  cause  actual  results  to  differ 
materially.  Important factors that could cause actual results to differ materially from those suggested by the forward-looking 
statements include, but are not limited to, the risks discussed in Item 1A of Part I “Risk Factors.”  We caution you not to place 
undue reliance on these forward-looking statements which reflect our view only as of the date of this report.  We are under no 
obligation (and expressly disclaim any obligation) to update or alter any forward-looking statements contained herein to reflect 
any change in our expectations with regard thereto or change in events, conditions or circumstances on which any such statement 
is based.

Except as otherwise indicated or unless the context requires otherwise “Altisource,” the “Company,” “we,” “us,” or “our” refer 
to Altisource  Portfolio  Solutions  S.A.,  a  Luxembourg  société  anonyme,  or  public  limited  liability  company,  together  with  its 
subsidiaries.

PART I

ITEM 1. 

BUSINESS

The Company

Altisource® is an integrated service provider and marketplace for the real estate and mortgage industries.  Combining operational 
excellence with a suite of innovative services and technologies, Altisource helps solve the demands of the ever-changing markets 
we serve.

We are publicly traded on the NASDAQ Global Select Market under the symbol “ASPS.”  We are organized under the laws of the 
Grand Duchy of Luxembourg.

We have prepared our consolidated financial statements in accordance with accounting principles generally accepted in the United 
States of America (“GAAP”).

Reportable Segments

Our reportable segments are as follows:

Mortgage Market: Provides loan servicers and originators with marketplaces, services and technologies that span the mortgage 
lifecycle.  Within the Mortgage Market segment, we provide:

Servicer  Solutions  -  the  solutions,  services  and  technologies  typically  used  or  licensed  primarily  by  residential  loan 

servicers, including:

•  Property preservation and inspection services
•  Real estate brokerage and auction services
•  Title insurance (agent and related services) and 

settlement services

•  Appraisal management services, valuation data, broker 

and non-broker valuation services

•  Foreclosure trustee services
•  Residential and commercial loan servicing technologies

•  Vendor management, marketplace transaction 

management and payment management technologies

•  Document management platform
•  Default services (real estate owned (“REO”), foreclosure, 

bankruptcy, eviction) technologies

•  Mortgage charge-off collections
•  Residential and commercial construction inspection and 

risk mitigation services

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Origination Solutions - the solutions, services and technologies typically used or licensed by loan originators (or other 

similar mortgage market participants) in originating, buying and selling residential mortgages, including:

•  Title insurance (agent and related services) and 

settlement services

•  Document management platform
•  Loan certification, and loan certification and mortgage 

•  Appraisal management services, valuation data, broker 

fraud insurance

and non-broker valuation services

•  Fulfillment services
•  Loan origination system

•  Vendor management oversight platform
•  Mortgage banker cooperative management

Real Estate Market: Provides real estate consumers and rental property investors with marketplaces and services that span the real 
estate lifecycle.  Within the Real Estate Market segment, we provide:

Consumer Real Estate Solutions - the solutions, services and technologies typically used by home buyers and sellers to 

handle key aspects of buying and selling a residence, including:

•  Real estate brokerage doing business as Owners.com®
•  Title insurance (agent and related services) and 

•  Mortgage brokerage
•  Homeowners insurance

settlement services

Real Estate Investor Solutions - the solutions, services and technologies used by buyers and sellers of single-family 

investment homes, including:

•  Buy-renovate-lease-sell (“BRS”) (to be discontinued 

•  Title insurance (agent and related services) and settlement 

in 2019)

services

•  Property preservation and inspection services
•  Real estate brokerage and auction services
•  Data solutions

•  Appraisal management services, valuation data, broker 

and non-broker valuation services

Other Businesses, Corporate and Eliminations: Includes certain ancillary businesses, interest expense and unallocated costs related 
to corporate support functions.  The businesses in this segment include post-charge-off consumer debt collection services primarily 
to debt originators (e.g., credit card, auto lending and retail credit), customer relationship management services primarily to the 
utility, insurance and hotel industries, and information technology (“IT”) infrastructure management services.  Interest expense 
relates to the Company’s senior secured term loan and corporate support functions include executive, finance, law, compliance, 
human resources, vendor management, facilities, risk management and sales and marketing costs, not allocated to the business 
units.  This segment also includes eliminations of transactions between the reportable segments.

We classify revenue in three categories: service revenue, revenue from reimbursable expenses and non-controlling interests.  In 
evaluating our performance, we focus on service revenue.  Service revenue consists of amounts attributable to our fee-based 
services and sales of short-term investments in real estate.  Reimbursable expenses and non-controlling interests are pass-through 
items for which we earn no margin.  Reimbursable expenses consist of amounts we incur on behalf of our customers in performing 
our fee-based services that we pass directly on to our customers without a markup.  Non-controlling interests represent the earnings 
of Best Partners Mortgage Cooperative, Inc., doing business as Lenders One® (“Lenders One”).  Lenders One is a mortgage 
cooperative managed, but not owned, by Altisource.  Lenders One is included in revenue and reduced from net income to arrive 
at net income attributable to Altisource.

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Table of Contents

2018 Highlights

Corporate

•  Generated $68.4 million of cash flows from operating activities and $79.4 million of adjusted cash flows from operating 
activities (this is a non-GAAP measure that is defined and reconciled to the corresponding GAAP measure on pages 28 
to 32)

•  Refinanced our senior secured term loan in April 2018, extending the maturity from December 2020 to April 2024; entered 
into an agreement for a $15 million revolving line of credit, available for general corporate purposes, as part of our new 
credit facility

•  Used  $15.0  million  received  from  the  sale  of  the  rental  property  management  business  to  Front  Yard  Residential 
Corporation (“RESI”) and $49.9 million received and anticipated to be received from the discontinuation of the BRS 
business to repay debt

•  Launched Project Catalyst to better align the Company’s cost structure with anticipated revenue, and improve operating 
margins and performance; we incurred $11.6 million of severance costs, professional services fees and facility shut-down 
costs in connection with Project Catalyst

•  Repurchased 1.6 million shares of our common stock at an average price of $25.53 per share
•  Ended 2018 with $94.5 million of cash, cash equivalents and investment in equity securities
•  Ended 2018 with $244.3 million of net debt less investment in equity securities (this is a non-GAAP measure that is 

• 

defined and reconciled to the corresponding GAAP measure on pages 28 to 32)
Signed agreements with three new enterprise customers in the fourth quarter and was recognized as an industry leader 
by Forrester® in two Wave reports, one for Journey Visioning Platforms and the other for Journey Orchestration Platforms, 
in the Pointillist business

Mortgage Market

•  Executed an agreement with one of the largest institutional real estate and mortgage investors in the U.S. to provide REO, 
foreclosure and short sale auctions, and began receiving REO referrals in the third quarter and foreclosure auction referrals 
in the fourth quarter (anticipate receiving short sale auction referrals in the first quarter 2019)

•  Executed an agreement with a top-10 servicer to provide REO asset management and related services, and began receiving 

referrals in January 2019

•  Executed an agreement with a top-5 servicer to provide field services, and anticipate beginning to receive referrals in the 

second quarter 2019

•  Grew inventory of Hubzu homes by 64% from January 1, 2018 to December 31, 2018 (1,470 units on January 1, 2018 
compared to 2,412 units on December 31, 2018) from customers other than Ocwen Financial Corporation (“Ocwen”), 
New  Residential  Investment  Corp.  (individually,  together  with  one  or  more  of  its  subsidiaries  or  one  or  more  of  its 
subsidiaries individually, “NRZ”) and RESI

•  Launched the Trelix end-to-end fulfillment services offering 

Real Estate Market 

•  Launched a new and improved Owners.com user experience (website and mobile applications) for home buyers and 

sellers and our real estate agents, to improve purchase and sale funnel conversion rates

•  Grew Consumer Real Estate Solutions service revenue by 82% and the number of home purchase and sale transactions 

• 

• 

by 61%, in 2018 compared to 2017
Increased the Consumer Real Estate Solutions active customer base from 2,300 clients at the end of 2017 to 5,300 clients 
at the end of 2018
Sold the Real Estate Investor Solutions rental property management business to RESI for total transaction proceeds of 
$18.0 million, $15.0 million of which was received on the closing date and $3.0 million of which will be received on the 
earlier of a RESI change of control or August 8, 2023; recognized a $13.7 million pretax gain on the sale of this business
•  Announced plans to sell the Real Estate Investor Solutions short-term investments in real estate and discontinue the BRS 
business; used $49.9 million in proceeds and anticipated proceeds from BRS sales to repay a portion of the senior secured 
term loan

•  Ended 2018 with $39.9 million of BRS inventory consisting of 287 homes; the Company anticipates selling the majority 

of the BRS inventory in 2019

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Table of Contents

Customers

Overview

Our customers include some of the largest financial institutions in the United States, government-sponsored enterprises (“GSEs”), 
utility companies, commercial banks, servicers, investors, non-bank originators and correspondent lenders, mortgage bankers, 
insurance companies and financial services companies.  We also serve consumers through our Owners.com business.

Customer Concentration

Ocwen

Ocwen is a residential mortgage loan servicer of mortgage servicing rights (“MSRs”) it owns, including those MSRs in which 
others have an economic interest, and a subservicer of MSRs owned by others.

During the year ended December 31, 2018, Ocwen was our largest customer, accounting for 52% of our total revenue.  Ocwen 
purchases certain mortgage services and technology services from us under the terms of services agreements and amendments 
thereto (collectively, the “Ocwen Services Agreements”) with terms extending through August 2025.  Certain of the Ocwen Services 
Agreements contain a “most favored nation” provision and also grant the parties the right to renegotiate pricing, among other 
things.

Revenue from Ocwen primarily consists of revenue earned from the loan portfolios serviced and subserviced by Ocwen when 
Ocwen engages us as the service provider, and revenue earned directly from Ocwen, pursuant to the Ocwen Services Agreements.  
For the years ended December 31, 2018, 2017 and 2016, we recognized revenue from Ocwen of $437.4 million, $542.0 million
and $561.9 million, respectively.  Revenue from Ocwen as a percentage of segment and consolidated revenue was as follows for 
the years ended December 31:

Mortgage Market
Real Estate Market
Other Businesses, Corporate and Eliminations
Consolidated revenue

2018

2017

2016

63%
1%
9%
52%

67%
1%
11%
58%

65%
—%
27%
56%

We earn additional revenue related to the portfolios serviced and subserviced by Ocwen when a party other than Ocwen or the 
MSR owner selects Altisource as the service provider.  For the years ended December 31, 2018, 2017 and 2016, we recognized 
revenue of $47.1 million, $148.5 million and $188.0 million, respectively, related to the portfolios serviced by Ocwen when a 
party other than Ocwen or the MSR owner selected Altisource as the service provider.  These amounts are not included in deriving 
revenue from Ocwen as a percentage of revenue in the table above.

As of December 31, 2018, accounts receivable from Ocwen totaled $15.2 million, $11.6 million of which was billed and $3.6 
million of which was unbilled.  As of December 31, 2017, accounts receivable from Ocwen totaled $18.9 million, $13.6 million
of which was billed and $5.3 million of which was unbilled.

As of February 22, 2019, Altisource and Ocwen entered into agreements that, among other things, facilitate Ocwen’s transition 
from REALServicing and related technologies to another mortgage servicing software platform, establish a process for Ocwen to 
review and approve the assignment of one or more of our agreements to potential buyers of Altisource’s business lines, permit 
Ocwen to use service providers other than Altisource for up to 10% of referrals from certain portfolios (determined on a service-
by-service basis), subject to certain restrictions, and affirms Altisource’s role as a strategic service provider to Ocwen through 
August 2025.  We do not anticipate that a servicing technology transition would materially impact the other services we provide 
to Ocwen.  For the years ended December 31, 2018, 2017 and 2016, service revenue from REALServicing and related technologies 
was $35.1 million, $37.2 million and $40.2 million, respectively.

NRZ

NRZ is a residential investment trust that invests in and manages residential mortgage related assets in the United States including 
MSRs and excess MSRs.

Ocwen has disclosed that NRZ is its largest client.  As of September 30, 2018, NRZ owned MSRs or rights to MSRs relating to 
approximately 57% of loans serviced and subserviced by Ocwen (measured in unpaid principal balances (“UPB”)) (the “Subject 
MSRs”).  In July 2017 and January 2018, Ocwen and NRZ entered into a series of agreements pursuant to which the parties agreed, 

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among other things, to undertake certain actions to facilitate the transfer from Ocwen to NRZ of Ocwen’s legal title to the Subject 
MSRs and under which Ocwen will subservice mortgage loans underlying the Subject MSRs for an initial term of five years. 

On August 28, 2017, Altisource, through its licensed subsidiaries, entered into a Cooperative Brokerage Agreement, as amended, 
and related letter agreement (collectively, the “Brokerage Agreement”) with NRZ which extends through August 2025.  Under 
this agreement and related amendments, Altisource remains the exclusive provider of brokerage services for REO associated with 
the Subject MSRs, irrespective of the subservicer, subject to certain limitations.  NRZ’s brokerage subsidiary receives a cooperative 
brokerage commission on the sale of certain REO properties from these portfolios subject to certain exceptions.

The Brokerage Agreement can, at Altisource’s discretion, be terminated by Altisource, if a services agreement is not signed by 
Altisource and NRZ.  The Brokerage Agreement may otherwise only be terminated upon the occurrence of certain specified events.  
Termination events include, but are not limited to, a breach of the terms of the Brokerage Agreement (including, without limitation, 
the failure to meet performance standards and non-compliance with law in a material respect), the failure to maintain licenses 
which failure materially prevents performance of the contract, regulatory allegations of non-compliance resulting in an adversarial 
proceeding against NRZ, voluntary or involuntary bankruptcy, appointment of a receiver, disclosure in a Form 10-K or Form 10-
Q that there is significant uncertainty about Altisource’s ability to continue as a going concern, failure to maintain a specified level 
of cash and an unapproved change of control. 

For the years ended December 31, 2018 and 2017, we recognized revenue from NRZ of $28.7 million and $2.4 million, respectively, 
under the Brokerage Agreement (no comparative amount in 2016).  For the years ended December 31, 2018 and 2017, we recognized 
additional revenue of $83.6 million and $3.9 million, respectively, relating to the Subject MSRs when a party other than NRZ 
selects Altisource as the service provider (no comparative amount in 2016).

On August 28, 2017, Altisource and NRZ also entered into a non-binding Letter of Intent, as amended, to enter into a services 
agreement (the “Services LOI”), setting forth the terms pursuant to which Altisource would remain the exclusive service provider 
of fee-based services for the Subject MSRs, irrespective of the subservicer, through August 2025.  The Services LOI expired on 
December 15, 2018.  Altisource is providing services on the Subject MSRs pursuant to its agreements with Ocwen.

Other

Our services are provided to customers primarily located in the United States.  Financial information for our segments can be 
found in Note 26 to our consolidated financial statements.

Sales and Marketing 

Our enterprise sales and marketing team and business unit sales executives have extensive relationship management and industry 
experience.  These individuals cultivate and maintain relationships throughout the industry sectors we serve.  We sell our suite of 
services to mortgage servicers, mortgage originators, buyers and sellers of homes for personal and investment use and financial 
services firms.

Our primary sales and marketing focus areas for institutional customers are to:

•  Expand relationships with existing customers by cross-selling additional services and growing the volume of existing 

services we provide.  We believe our customer relationships represent meaningful growth opportunities for us;

•  Develop new customer relationships leveraging a comprehensive suite of services, strong performance and controls.  We 

• 

believe there is a large opportunity to provide our services to potential customers; and
Sell new offerings to existing customers and prospects.  Some of our newer offerings include our suite of support services 
for Federal Housing Administration mortgages, Vendorly™, a SaaS-based vendor management platform, Trelix end to end 
fulfillment  services  offering,  and  residential  and  commercial  loan  disbursement  processing,  risk  mitigation  and 
construction inspection services.

Our primary sales and marketing focus areas for consumers are to:

•  Attract home buyers and sellers to Owners.com and Hubzu.com with a compelling value proposition through online 

marketing, search engine optimization and public relations; and

•  Leverage local real estate agents to provide personalized service to existing and prospective customers.

Given the highly regulated nature of the industries that we serve and the comprehensive purchasing process that our institutional 
customers and prospects follow, the time and effort we spend in expanding relationships or winning new relationships is significant.  
For example, it can often take more than one year from the request for proposal or qualified lead stage to the selection of Altisource 
as a service provider.  Furthermore, following the selection of Altisource, it is not unusual for it to take an additional six to twelve 
months or more to negotiate the services agreement(s), complete the implementation procedures and begin receiving referrals.
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Intellectual Property and Data 

We rely on a combination of contractual restrictions, internal security practices, patents, trademarks and copyrights to establish 
and protect our trade secrets, intellectual property, software, technology and expertise.  We also own or, as necessary and appropriate, 
have obtained licenses from third parties to intellectual property relating to our services, processes and businesses.  These intellectual 
property rights are important factors in the success of our businesses.

As of December 31, 2018, we have been awarded one patent that expires in 2023, two patents that expire in 2024, eight patents 
that expire in 2025, three patents that expire in 2026, two patents that expire in 2027, two patents that expire in 2029, one patent 
that expires in 2030 and one patent that expires in 2036.  In addition, we have registered trademarks, or recently filed applications 
for the registration of trademarks, in a number of jurisdictions including the United States, the European Union (“EU”), India and 
nine other jurisdictions.  These trademarks generally can be renewed indefinitely, provided they are being used in commerce.

We actively protect our rights and intend to continue our policy of taking the measures we deem reasonable and necessary to 
develop and protect our patents, trademarks, copyrights, trade secrets and other intellectual property rights.

In addition, we may make use of data in connection with certain of our services.  This data generally relates to mortgage information, 
real property information and consumer information.  We gather this data from a variety of third party sources, including from 
governmental entities and, subject to licensed usage rights, we use this data in connection with the delivery of our services, including 
combining it with proprietary data we generate to further enhance data and metrics in connection with our services.

Market and Competition

We sell our suite of services to mortgage servicers, mortgage originators, buyers and sellers of homes for personal and investment 
use and financial services firms.  The mortgage and real estate markets are very large and are influenced by macroeconomic factors 
such as credit availability, interest rates, home prices, inflation, unemployment rates and consumer confidence.

The markets to provide services for mortgage servicers and mortgage originators are highly competitive and generally consist of 
national companies, in-house providers and a large number of regional and local providers.  We typically compete based upon 
product and service awareness and offerings, product and service delivery, quality and control environment, technology integration 
and support, price and financial strength.

The markets to provide services for buyers and sellers of homes for personal and investment use are highly competitive and 
generally  consist  of  several  national  companies,  a  large  number  of  regional  and  local  providers  and  start-up  companies.   We 
typically compete based upon product and service awareness and offerings, product and service delivery, ease of transacting, price 
and personal service.

For financial services firms, we provide collection services and customer relationship management services.  The markets to 
provide these services are highly competitive and generally consist of several national companies, a large number of regional and 
local providers and in-house providers.  We typically compete based upon product and service awareness and offerings, product 
and service delivery, quality and control environment, technology integration and support, price and financial strength.

Our competitors may have greater financial resources, brand recognition, alternative or disruptive products and other competitive 
advantages.  We cannot determine our market share with certainty, but believe for mortgage servicers and collection services for 
financial services firms, we have a modest share of the market, and for the others we have relatively small market share.

Employees

As of December 31, 2018, we had the following number of employees:

United States

India

Philippines

Uruguay

Luxembourg

Mortgage Market
Real Estate Market
Other Businesses, Corporate and 

Eliminations

592
103

493

2,093
110

1,903

Total employees

1,188

4,106

125
85

473

683

7
1

122

130

1
6

14

21

Consolidated
Altisource

2,818
305

3,005

6,128

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We have not experienced any work stoppages and we consider our relations with employees to be good.  We believe our future 
success will depend, in part, on our continuing ability to attract, hire and retain skilled and experienced personnel.

Seasonality

Certain of our revenues are impacted by seasonality. Specifically, revenues from property sales, loan originations and certain 
property preservation services typically tend to be at their lowest level during the fall and winter months and at their highest level 
during the spring and summer months.  In addition, the asset recovery management business typically tends to be higher in the 
first quarter, as borrowers may utilize tax refunds and bonuses to pay debts, and generally declines throughout the remainder of 
the year.

Government Regulation

Our business and the business of our customers are or may be subject to extensive scrutiny and regulation by federal, state and 
local  governmental  authorities  including  the  Federal Trade  Commission  (“FTC”),  the  Consumer  Financial  Protection  Bureau 
(“CFPB”), the Securities and Exchange Commission (“SEC”), the Department of Housing and Urban Development (“HUD”), 
various federal and state banking, financial and consumer regulators and the state and local agencies that license or oversee certain 
of our auction, real estate brokerage, mortgage and debt collection services, trustee services, property management services and 
insurance services.  We also must comply with a number of federal, state and local consumer protection laws including, among 
others:

the Americans with Disabilities Act (“ADA”);
the California Homeowner Bill of Rights (“CHBR”);
the Controlling the Assault of Non-Solicited Pornography And Marketing Act (“CAN-SPAM”);
the Equal Credit Opportunity Act (“ECOA”);
the Fair and Accurate Credit Transactions Act (“FACTA”);
the Fair Credit Reporting Act (“FCRA”);
the Fair Debt Collection Practices Act (“FDCPA”);
the Fair Housing Act;
the Federal Trade Commission Act (“FTC Act”);
the Gramm-Leach-Bliley Act (“GLBA”);
the Home Affordable Refinance Program (“HARP”);
the Home Mortgage Disclosure Act (“HMDA”);
the Home Ownership and Equity Protection Act (“HOEPA”);
the New York Real Property Actions and Proceedings Law (“RPAPL”);
the Real Estate Settlement Procedures Act (“RESPA”);
the Secure and Fair Enforcement for Mortgage Licensing (“SAFE”) Act;
the Servicemembers Civil Relief Act (“SCRA”);
the Telephone Consumer Protection Act (“TCPA”);
the Truth in Lending Act (“TILA”); and

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•  Unfair, Deceptive or Abusive Acts and Practices statutes (“UDAAP”).

We are also subject to the requirements of the Foreign Corrupt Practices Act (“FCPA”) and comparable foreign laws, due to our 
activities in foreign jurisdictions.

In addition to federal and state laws regarding privacy and data security, we are also subject to data protection laws in the countries 
in which we operate.  Additionally, certain of our entities are or may be subject to the European General Data Protection Regulation 
(“GDPR”).

Legal requirements can and do change as statutes and regulations are enacted, promulgated or amended.  One such enacted regulation 
is the Dodd-Frank Wall Street Reform and Consumer Protection Act (“Dodd-Frank Act”).  The Dodd-Frank Act is extensive and 
includes reform of the regulation and supervision of financial institutions, as well as the regulation of derivatives, capital market 
activities and consumer financial services.  The Dodd-Frank Act, among other things, created the CFPB, a federal entity responsible 
for regulating consumer financial services and products.  Title XIV of the Dodd-Frank Act contains the Mortgage Reform and 
Anti-Predatory Lending Act (“Mortgage Act”).  The Mortgage Act imposes a number of additional requirements on lenders and 
servicers of residential mortgage loans by amending and expanding certain existing regulations.  The interpretation or enforcement 
by regulatory authorities of applicable laws and regulations also may change over time.  In addition, the creation of new regulatory 
authorities  or  changes  in  the  regulatory  authorities  overseeing  applicable  laws  and  regulations  may  also  result  in  changing 
interpretation or enforcement of such laws or regulations.

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Our failure or the failure of our customers or vendors to comply with applicable laws or regulations or changing interpretation of 
such laws or regulations could subject the Company to criminal or civil liability, significant penalties, fines, settlements, costs and 
consent orders affecting us or our customers that may curtail or restrict the business as it is currently conducted and could have 
an adverse effect on our financial condition or results of operations.

Furthermore, certain of our services are provided at the direction of, and pursuant to, the identified requirements of our customers.  
The failure of our customers to properly identify or account for regulatory requirements applicable to such services could expose 
us to significant penalties, fines, settlements, costs and consent orders that could have an adverse effect on our financial condition 
or results of operations.

We may be subject to licensing and regulation as a provider of certain services including, among others, services as a mortgage 
origination underwriter, mortgage broker, valuation provider, appraisal management company, asset manager, property manager, 
property renovator, property lessor, title insurance agent, insurance broker and underwriter, real estate broker, auctioneer, foreclosure 
trustee and debt collector in a number of jurisdictions.  Our employees and subsidiaries may be required to be licensed by or 
registered with various jurisdictions for the particular type of service sold or provided and to participate in regular continuing 
education programs.  Periodically, we are subject to audits, examinations and investigations by federal, state and local governmental 
authorities and receive subpoenas, civil investigative demands or other requests for information from such governmental authorities 
in connection with their regulatory or investigative authority.  Due to the inherent uncertainty of such actions, it is often difficult 
to predict the potential outcome or estimate any potential financial impact in connection with any such inquiries.

Available Information

We file Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and other information 
with the SEC.  These filings are available to the public on the SEC’s website at www.sec.gov.

Our principal Internet address is www.altisource.com and we encourage investors to use it as a way to easily find information about 
us.  We promptly make the reports we file or furnish with the SEC, corporate governance information (including our Code of 
Business Conduct and Ethics), select press releases and other related information available on this website.  The contents of our 
website are available for informational purposes only and shall not be deemed incorporated by reference in this report.

ITEM 1A.  RISK FACTORS

The following risk factors and other information included in this Annual Report on Form 10-K should be carefully considered.  
The risks and uncertainties described below are not the only ones we face.  Additional risks and uncertainties not presently known 
to us or that we presently deem less significant may also impair our business operations.  If any of the following risks, or other 
events related to such risks, or additional risks and uncertainties not presently known to us or that we currently deem immaterial, 
actually occur, our business, results of operations and financial condition could be adversely affected.  Furthermore, the risk factors 
described below may not describe the full nature or scope of such risks.

Risks Related to Our Business and Industry

The economy and the housing market can affect demand for our services.

The  performance  and  growth  of  certain  of  our  businesses  are  dependent  on  the  number  of  outstanding  mortgages,  mortgage 
delinquency rates, volume of residential loan originations and single family residential real estate transactions in the United States.  
In the event of an economic slowdown, increase in interest rates or any other factor that would lead to a decrease in the volume 
of residential real estate transactions, our origination services and residential real estate brokerage business could be adversely 
affected.  A strengthening economy and housing market, or changes in applicable regulations or requirements in dealing with 
delinquent borrowers or regarding foreclosure practices, may result in lower delinquencies or foreclosures, negatively impacting 
our default-related businesses.  Further, in the event that adverse economic conditions or other factors lead to a decline in levels 
of home ownership and a reduction in the aggregate number of United States mortgage loans outstanding, our revenues and results 
of operations could be adversely affected.

Our business is subject to substantial competition.

The markets for our services are very competitive.  Our competitors vary in size and in the scope and breadth of the services they 
offer. We compete for existing and new customers against both third parties and the in-house capabilities of our customers and 
potential customers.  Some of our competitors are more established, better known, have a stronger reputation and greater resources, 
and  some  have  widely-used  technology  platforms  which  they  seek  to  use  as  a  competitive  advantage  to  drive  sales  of  other 
competing products and services.  Some of our competitors may have additional competitive advantages over us.  In addition, we 
expect the markets in which we compete will continue to attract new competitors, and that our competitors will develop new 

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products, services and technologies.  These new products, services and technologies may render our existing offerings obsolete 
and our competitors’ offerings may gain market acceptance over our offerings.  Furthermore, we may not be able to meet the terms 
of our customers’ service level agreements or otherwise meet our customers’ expectations.  There can be no assurance we will be 
able to compete successfully against current or future competitors or that competitive pressures we face in the markets in which 
we operate will not adversely affect our business, financial condition and results of operations.

Ocwen is currently our largest customer and the loss of Ocwen as a customer or a significant reduction in the volume of services 
that we provide to Ocwen could adversely affect our business and results of operations.

During the year ended December 31, 2018, Ocwen was our largest customer, accounting for 52% of our total revenue.  Additionally, 
6% of our revenue for the year ended December 31, 2018 was earned on the loan portfolios serviced by Ocwen, when a party other 
than Ocwen or the MSR owner selected Altisource as the service provider.

Ocwen has disclosed that it is subject to a number of ongoing federal and state regulatory examinations, cease and desist orders, 
consent orders, inquiries, subpoenas, civil investigative demand, requests for information and other actions and is subject to pending 
legal proceedings, some of which include claims against Ocwen for substantial monetary damages.  While not inclusive, regulatory 
actions to date have included subjecting Ocwen to independent oversight of its operations and placing certain restrictions on its 
ability to acquire servicing rights.  Ocwen may become subject to future federal and state regulatory investigations, inquiries, 
requests for information and legal proceedings, any of which could also result in adverse regulatory or other actions against Ocwen.

The foregoing may have significant adverse effects on Ocwen’s business and/or our continuing relationship with Ocwen.  For 
example, Ocwen may be required to alter the way it conducts business, including the parties it contracts with for services (including 
IT and software services), it may be required to seek changes to its existing pricing structure with us, it may lose its non-GSE 
servicing rights or subservicing arrangements or may lose one or more of its state servicing or origination licenses.  Additional 
regulatory actions or adverse financial developments may impose additional restrictions on or require changes in Ocwen’s business 
that could require it to sell assets or change its business operations. Any or all of these effects could result in our eventual loss of 
Ocwen as a customer or a reduction in the number and/or volume of services they purchase from us or the loss of other customers.

If any of the following events occurred, Altisource’s revenue could be significantly lower and our results of operations could be 
materially adversely affected, including from the possible impairment or write-off of goodwill, intangible assets, property and 
equipment, other assets and accounts receivable:

•  Altisource loses Ocwen as a customer or there is a significant reduction in the volume of services they purchase from us

•  Ocwen loses, sells or transfers a significant portion or all of its remaining non-GSE servicing rights or subservicing 

arrangements and Altisource fails to be retained as a service provider

•  Ocwen loses state servicing licenses in states with a significant number of loans in Ocwen’s servicing portfolio

•  The contractual relationship between Ocwen and Altisource changes significantly or there are significant changes to our 

pricing to Ocwen for services from which we generate material revenue

•  Altisource otherwise fails to be retained as a service provider

Furthermore, Altisource and Ocwen entered into an agreement on February 22, 2019 that, among other things, facilitates Ocwen’s 
transition  from  REALServicing  and  related  technologies  to  another  mortgage  servicing  software  platform.   There  can  be  no 
assurance that we will be able to integrate our systems and technologies with Ocwen’s new mortgage servicing platform or inter-
operate with Ocwen’s new mortgage servicing platform without adversely impacting our business and results of operations.

There may be other events that could cause the loss of Ocwen as a customer or reduce the size of our relationship with Ocwen, or 
that could otherwise adversely affect the revenues we earn from Ocwen, and adversely affect our business and results of operations.

We entered into the Brokerage Agreement with NRZ’s licensed brokerage subsidiary with respect to the Subject MSRs.  If the 
Brokerage Agreement is terminated, our business and results of operations could be affected. 

Ocwen has disclosed that NRZ is its largest client.  As of September 30, 2018, NRZ owned MSRs or rights to MSRs relating to 
approximately 57% of loans serviced and subserviced by Ocwen (measured in UPB).  In July 2017 and January 2018, Ocwen and 
NRZ entered into a series of agreements pursuant to which the parties agreed, among other things, to undertake certain actions to 
facilitate the transfer from Ocwen to NRZ of Ocwen’s legal title to the Subject MSRs and under which Ocwen will subservice 
mortgage loans underlying the Subject MSRs for an initial term of five years. 

On August 28, 2017, Altisource, through its licensed subsidiaries, entered into the Brokerage Agreement with NRZ which extends 
through August 2025.  Under this agreement and related amendments, Altisource remains the exclusive provider of brokerage 
services  for  REO  associated  with  the  Subject  MSRs,  irrespective  of  the  subservicer.    NRZ’s  brokerage  subsidiary  receives  a 

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cooperative brokerage commission on the sale of certain REO properties from these portfolios subject to certain exceptions.  The 
Brokerage Agreement can be terminated by Altisource at Altisource’s discretion if a services agreement is not signed by Altisource 
and NRZ.  The Brokerage Agreement may otherwise only be terminated upon the occurrence of certain specified events.  Termination 
events include, but are not limited to, a breach of the terms of the Brokerage Agreement (including, without limitation, the failure 
to meet performance standards and non-compliance with law in a material respect), the failure to maintain licenses which failure 
materially prevents performance of the contract, regulatory allegations of non-compliance resulting in an adversarial proceeding 
against NRZ, voluntary or involuntary bankruptcy, appointment of a receiver, disclosure in a Form 10-K or Form 10-Q that there 
is significant uncertainty about Altisource’s ability to continue as a going concern, failure to maintain a specified level of cash and 
an unapproved change of control.  The Services LOI expired on December 15, 2018.  Altisource is providing services on the 
Subject MSRs pursuant to its agreements with Ocwen, and we have not exercised our right to terminate the Brokerage Agreement.  
If any one of these termination events occurs and the Brokerage Agreement is terminated, this could have a material adverse impact 
on our future revenue and results of operations.

We are providing other default-related services for the Subject MSRs subject to our agreements with Ocwen, and we do not have 
a services agreement with NRZ.  If NRZ significantly reduces the volume of default-related services for the Subject MSRs, our 
business and results of operations could be affected.

The Services LOI expired on December 15, 2018.  Altisource is providing services on the Subject MSRs pursuant to its agreements 
with Ocwen.  Since the Services LOI expired, we believe Altisource has continued to receive the fee-based-service referrals on 
the Subject MSRs on an uninterrupted basis.  While we believe that our agreements with Ocwen require the use of Altisource as 
service provider on the Subject MSRs, there can be no assurance that NRZ will not challenge our position or exercise its purported 
right to assign other service providers or that the fee-based service referrals will continue in whole or in part.  If Altisource were 
no longer providing services for some or all of the Subject MSRs, this could have a material adverse impact on our future revenue 
and results of operations.

Our continuing relationship with Ocwen may inhibit our ability to attract and retain other customers.

Given the significance of our relationship with Ocwen and the regulatory scrutiny of Ocwen and Altisource, we may encounter 
difficulties in attracting new customers and retaining existing customers.  Should these and other potential customers view Altisource 
as part of Ocwen or as too closely related to or dependent upon Ocwen or view Altisource as being subject to or at risk of regulatory 
scrutiny, they may be unwilling to utilize our services and our non-Ocwen growth could be inhibited as a result and our results of 
operations could be adversely impacted.

We have key customer relationships, other than Ocwen and NRZ, the loss of which could affect our business and results of operations.

While no individual client, other than Ocwen and NRZ, represents more than 10% of our consolidated revenue, we are exposed 
to customer concentration risks beyond Ocwen and NRZ, particularly in our financial services businesses.  Most of our customers 
are not contractually obligated to continue to use our services at historical levels or at all.  The loss of any of these key customers 
or their failure to pay us could reduce our revenue and adversely affect our results of operations.

Our intellectual property rights are valuable and any inability to protect them or challenges to our right to use them could reduce 
the value of our services or increase our costs.

Our patents, trademarks, trade secrets, copyrights and other intellectual property rights are important assets.  The efforts we have 
taken to protect these proprietary rights may not be sufficient or effective in every case and in some cases we may not seek protection 
or to defend our rights.  The unauthorized use of our intellectual property or significant impairment of our intellectual property 
rights could harm our business, make it more expensive to do business or hurt our ability to compete.  Protecting our intellectual 
property rights is costly and time-consuming.

Although we seek to obtain patent protection for certain of our innovations, it is possible we may not be able to protect all of the 
innovations for which we seek protection.  Changes in patent law, such as changes in the law regarding patentable subject matter, 
can also impact our ability to obtain patent protection for our innovations.  In addition, given the costs of obtaining patent protection, 
we may choose not to protect certain innovations that later turn out to be important. Furthermore, there is always the possibility, 
despite  our  efforts,  that  the  scope  of  the  protection gained  will  be  insufficient or  an  issued  patent  may  be  deemed  invalid  or 
unenforceable.

Further, as our technology solutions and services develop, we may become increasingly subject to infringement claims by others.  
Any claims, whether with or without merit, could:

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be expensive and time-consuming to defend;
cause us to cease making, licensing or using technology solutions that incorporate the challenged intellectual property;

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require us to redesign our technology solutions, if feasible;
divert management’s attention and resources; and/or
require us to enter into royalty or licensing agreements in order to obtain the right to use necessary technologies. 

Our failure to protect our intellectual property rights could adversely impact our results of operations.

Technology disruptions, failures, defects or inadequacies, development delays or installation difficulties, acts of vandalism or the 
introduction of harmful code could damage our business operations and increase our costs.

Disruptions,  failures,  defects  or  inadequacies  in  our  technology  or  technology  we  acquire  from  third  parties,  delays  in  the 
development of our technology or acts of vandalism, system attacks or the introduction of malicious code to our technology or 
software, may interrupt or delay our ability to provide services to our customers or cause the loss, corruption or disclosure of data.  
Any sustained and repeated disruptions in these services may have an adverse impact on our and our customers’ results of operations 
and, in the case of acts of vandalism or introduction of harmful code, could necessitate improvements to our physical and cyber 
security practices that may require an investment of money, time and resources.  Further, our customers may require changes and 
improvements to the systems we provide to them to manage the volume and complexity, laws or regulations of their businesses, 
which  changes  and  improvements  may  be  unfeasible,  unsuccessful,  costly  or  time-consuming  to  implement  or  may  create 
disruptions in our provision of services to customers, which may have an adverse impact on our business operations or financial 
condition, or increase our costs.  Additionally, the improper implementation or use of Altisource technology by customers could 
impact the operation of that technology, and potentially cause harm to our reputation, loss of customers, negative publicity or 
exposure to liability claims or government investigations or actions, and our results of operations could be adversely impacted.

We depend on our ability to access data from external sources to maintain and grow our businesses.  If we are unable to access 
data from these sources or if the prices charged for these services significantly increase, the quality, pricing and availability of 
our products and services may be adversely affected, which could have a material adverse impact on our business, financial 
condition and results of operations.

We rely on data from public and private sources to maintain and grow some of our businesses (such as Owners.com and RentRange®) 
and  to  maintain  our  databases  (such  as  multiple  listing  service  data).    Our  data  sources  could  cease  providing  or  reduce  the 
availability, type, details or other aspects of their data to us or increase the price we pay for their data. If a number of suppliers are 
no longer able or are unwilling to provide us with certain data, or if our sources of data become unavailable or too expensive, we 
may need to find alternative sources.  If we are unable to identify and contract with suitable alternative data suppliers and efficiently 
and effectively integrate these data sources into our service offerings, we could experience service disruptions, increased costs 
and reduced quality of our services.  New legal restrictions could limit the use or dissemination of data in a manner that adversely 
impacts our products, services or operations.  Significant price increases or restrictions could have a material adverse effect on 
our business, results of operations or financial condition, in particular if we are unable to arrange for substitute sources of data on 
commercially reasonable terms or at all.

The  Company’s  databases  containing  our  proprietary  information,  the  proprietary  information  of  third  parties  and  personal 
information of our customers, vendors and employees could be breached, which could subject us to adverse publicity, investigations, 
costly government enforcement actions or private litigation and expenses.

As part of our business and operation of our technology, we maintain proprietary information belonging to the Company or third 
parties in tangible and electronic forms and electronically receive, process, store and transmit personal information (including, but 
not limited to personally identifiable information) (“PI”) and confidential and sensitive business information of ourselves and of 
our customers, vendors and employees.  We also rely extensively on the operation of technology networks and systems that are 
administered by third parties, including the Internet and cloud based solutions.  We rely on the security of our facilities, networks, 
databases, systems and processes and, in certain circumstances, those of third parties, such as vendors, to protect our proprietary 
information and PI in our possession and information about our customers, vendors and employees.  Hackers, criminals and others 
are constantly devising schemes to circumvent security safeguards and other large and small companies have suffered serious data 
security breaches.  If our controls and those of our vendors are not effective, are outdated or do not exist, unauthorized parties may 
gain access to our networks or databases, or those of our vendors, and they may be able to steal, publish, delete, or modify our 
sensitive proprietary information and sensitive third party information, including PI.  In addition, employees may intentionally or 
inadvertently cause data or security breaches that result in unauthorized release of such PI, proprietary or confidential information.  
In such circumstances, our business could suffer and we could be held liable to our customers, vendors, other parties or employees, 
as well as be subject to notification requirements or regulatory or other actions for breaching privacy laws or failing to adequately 
protect such information.  This could result in costly investigations and litigation, civil or criminal penalties, large scale remediation 
requirements, operational changes or other response measures, significant penalties, fines, settlements, costs, consent orders, loss 
of consumer confidence in our security measures and negative publicity that could adversely affect our financial condition, results 
of operations and reputation.  Furthermore, customer and governmental authorities increasingly impose more stringent security 

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obligations on us, our services and the security of our customers’ data and PI, and impose new liabilities for data breaches, all of 
which could have an adverse effect on us and our results of operations.

Our business is susceptible to disruption from natural disasters or intentional acts of destruction that may render certain of our 
assets and business facilities unusable for an extended period of time.

Our physical facilities and technology infrastructure, including infrastructure provided by third parties, is susceptible to disruption 
due to natural disasters or intentional acts of destruction that could impair or prevent our use of such facilities and infrastructure 
for an extended period of time.  Current business continuity plans, back-up facilities and technology infrastructure may not be 
adequate or sufficient to remotely operate for an extended period of time, and current business interruption insurance may not be 
adequate to sufficiently compensate for any loss, in the event of a natural disaster or intentional act of destruction.  Furthermore, 
certain of our assets are concentrated in geographical areas that may be affected by natural disasters, which may result in limited 
access to those assets, significant damage to such assets or destruction of such assets.  Interruptions in our operations for an extended 
period of time and/or damage or destruction of assets and facilities could have an adverse effect on our business, financial condition 
or results of operations.

We have long development and sales cycles for many of our services, analytics and technology solutions and if we fail to close 
sales after expending significant time and resources to do so, our business, financial condition and results of operations may be 
adversely affected.

We have long development and sales cycles for many of our services, analytics and technology solutions.  We may expend significant 
time and resources in pursuing a particular customer or customers that does not generate revenue or pursuing a particular service 
or solution for our existing customers that does not generate revenue.  We may encounter delays when developing new services 
or technology solutions.  Changes in relevant regulations or industry practices may render existing solutions or ongoing development 
efforts obsolete or require significant modifications.  We may experience difficulties in installing or integrating our services and 
technologies on platforms used by our customers.  Further, defects in our technology solutions, errors or delays in the processing 
of  electronic transactions or  other difficulties could result  in  interruption  of business  operations,  delay in  market acceptance, 
additional development and remediation costs, loss of customers, negative publicity or exposure to liability claims, and our results 
of operations could be adversely impacted.

Delays due to the length of our sales cycle or costs incurred that do not result in sales could have an adverse effect on our business, 
financial condition or results of operations.

The failure of any of the insurance underwriting loss limitation methods we use could have adverse effects on our results.

Altisource, through its subsidiary Association of Certified Mortgage Originators Risk Retention Group, Inc., provides certified 
loan insurance to its customers.  Altisource reduces a portion of its risk of insurance loss through third party reinsurance.  The 
incidence and severity of claims against insurance policies are inherently unpredictable.  Although we attempt to manage our 
exposure  to  insurance  underwriting  risk  through  the  use  of  disciplined  underwriting  controls  and  the  purchase  of  third  party 
reinsurance, the frequency and severity of claims could be greater than contemplated in our pricing and risk management methods 
and our controls and mitigation efforts may not be effective or sufficient.

We also face counterparty risk when purchasing reinsurance from third party reinsurers.  The insolvency or unwillingness of any 
of our present or future reinsurers to contract with us or make timely payments to us under the terms of our reinsurance agreements 
could have an adverse effect on us.  Further, there is no certainty that we will be able to purchase the amount or type of reinsurance 
we desire in the future or that the reinsurance we desire will be available on terms we consider acceptable or with reinsurers with 
whom we want to do business.  Any failure of our insurance underwriting loss limitation methods or similar insurance related risks 
described above could adversely impact our results of operations.

Under certain material agreements that we are currently a party to or may enter into in the future, the formation by shareholders 
of Altisource of a “group” (as that term is used in Section 13(d) and 14(d) of the Securities Exchange Act of 1934 (the “Exchange 
Act”)) with ownership of Altisource capital stock exceeding a defined percentage may give rise to a termination event or an event 
of default, which could result in a material adverse impact on the Company’s future revenue, results of operations and financial 
position.

Under certain of the Company’s material agreements, such as its senior secured term loan agreement, a change of control would 
be deemed to occur if, among other things, a “group” (as that term is used in Sections 13(d) and 14(d) of the Exchange Act) is 
formed by shareholders holding beneficial ownership of a defined percentage of the combined voting power and/or economic 
interest of the Company’s capital stock.  The Company’s Brokerage Agreement with NRZ’s licensed brokerage subsidiary contains 
a similar provision, and the Company may enter into material agreements in the future that contain similar provisions.  The formation 
of a “group” could occur without the involvement of or input by the Company, and the Company is not in a position to prevent 

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such an event from occurring.  Such a change of control could constitute a termination event or an event of default under these 
agreements.  If any of these agreements were terminated, or if the event of default is not waived, this could have a material adverse 
impact on the Company’s future revenue, results of operations and financial position.

Our business and the business of our customers are subject to extensive scrutiny and regulation, and the perceived failure or failure 
to comply with existing or new regulations or license requirements may adversely impact us.

Our  business  and  the  business  of  our  customers  are  subject  to  extensive  scrutiny  and  regulation  by  federal,  state  and  local 
governmental authorities including the FTC, the CFPB, the SEC, the HUD and the state and local agencies that license or oversee 
certain of our auction, real estate brokerage, mortgage and debt collection services, trustee services and insurance services.  We 
also must comply with a number of federal, state and local consumer protection laws including, among others, ADA, CHBR, CAN- 
SPAM, ECOA, FACTA, FCRA, FDCPA, Fair Housing Act, the FTC Act, GLBA, HARP, HMDA, HOEPA, RPAPL, RESPA, the 
SAFE Act, SCRA, TCPA, TILA, UDAAP and FCPA.  We are also subject, or may in the future become subject, to various foreign 
laws and regulations as well, including those pertaining to data protection, such as the GDPR.  These foreign, federal, state and 
local  requirements  can  and  do  change  as  statutes  and  regulations  are  enacted,  promulgated  or  amended.    Furthermore,  the 
interpretation or enforcement by regulatory authorities of these requirements may change over time.  The creation of new regulatory 
authorities  or  changes  in  the  regulatory  authorities  overseeing  applicable  laws  and  regulations  may  also  result  in  changing 
interpretation or enforcement of such laws or regulations.  We are also subject to licensing and regulation as a provider of certain 
services  including,  among  others,  services  as  a  mortgage  origination  underwriter,  valuation  provider,  appraisal  management 
company, asset manager, property manager, title insurance agent, insurance broker and underwriter, real estate broker, auctioneer, 
foreclosure trustee and debt collector in a number of states.  Our employees and subsidiaries may be required to be licensed by 
various state commissions for the particular type of service provided and to participate in regular continuing education programs.  
We  incur  significant  ongoing  costs  to  comply  with  licensing  requirements  and  governmental  regulations  and  to  respond  to 
government and regulatory confidential inquiries, audits, regulatory examinations and other similar matters.  We also may lose or 
fail to maintain required licenses necessary to continue to do business in certain of our markets, which could have an adverse effect 
on our financial condition or results of operations.

Participants in the industries in which we operate are subject to a high level of government and regulatory scrutiny.  This scrutiny 
has included review by federal and state governmental authorities of all aspects of the mortgage servicing and lending industries 
and the debt collection industry, including an increased legislative and regulatory focus on consumer protection practices.  Our 
and our customers’ failure to comply with applicable laws, regulations, consent orders or settlements could subject us to civil and 
criminal  liability,  loss  of  licensure,  damage  to  our  reputation  in  the  industry,  significant  penalties,  fines,  settlements,  adverse 
publicity, litigation, including class action lawsuits or administrative enforcement actions, costs and consent orders against us or 
our customers that may curtail or restrict our business as it is currently conducted.  If governmental authorities continue to impose 
new or more restrictive requirements or enhanced oversight, we may be required to increase or decrease our prices, modify our 
contracts or course of dealing and/or we may incur significant additional costs to comply with such requirements.  Also, if we are 
unable to adapt our products and services to conform to the new laws and regulations, or if these laws and regulations have a 
negative impact on our clients, we may experience client losses or increased operating costs.  Any of the foregoing outcomes could 
have an adverse effect on our financial condition or results of operations.  Furthermore, even if we believe we complied with such 
laws and regulations, we may choose to settle enforcement actions or lawsuits in order to avoid the potentially significant costs 
of defending such actions or lawsuits and to further avoid the risk of increased damages if we ultimately were to receive an 
unfavorable outcome.

In addition, certain of our technology and other services are provided at the direction and pursuant to the identified requirements 
of our customers.  The failure of our customers to properly identify or account for regulatory requirements applicable to such 
technology and services or to use such technology or services in a compliant manner could expose us to significant penalties, fines, 
settlements, costs and consent orders that could have an adverse effect on our financial condition or results of operations.

Periodically, we are subject to audits and examinations by federal, state and local governmental authorities and receive subpoenas, 
civil investigative demands or other requests for information from such governmental authorities in connection with their regulatory 
or investigative authority.  We are currently responding to such inquiries from governmental authorities relating to certain aspects 
of our business, including as set forth in the Government Regulation section of Item 1 of Part I, “Business” above.  Responding 
to such audits, examinations and inquiries will cause us to incur costs, including legal fees or other charges, which may be material 
in amount, and in addition, may result in management distraction or may cause us to modify or terminate certain services we 
currently offer.  If any such audits, examinations or inquiries result in allegations or findings of non-compliance, we could incur 
significant penalties, fines, settlements, costs and consent orders that may curtail, restrict or otherwise have an adverse effect on 
our business and results of operations.  Furthermore, even if we believe we complied with applicable laws and regulations, we 
may choose to settle such allegations with the governmental authorities in order to avoid the potentially significant costs of defending 
such allegations and to further avoid the risk of increased damages if we ultimately were to receive an unfavorable outcome, but 
such settlements may also result in further claims or create issues for existing and potential customers.

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National servicing standards and federal and state government scrutiny and regulation and other requirements require very specific 
loan modification and foreclosure procedures among others that have further reduced the number of loans entering the foreclosure 
process and have negatively impacted our default services revenue and profit. It is unclear when or if volumes will increase in the 
future.

Our customers are subject to government regulation, requiring our customers to, among other things, oversee their vendors and 
maintain documentation that demonstrates their oversight.  If our performance does not meet or is perceived not to meet such 
requirements, our results of operations could be adversely affected.

Our customers are subject to a variety of federal, state and local government regulations, including the Bank Service Company 
Act and those promulgated by the CFPB and others, as well as consent orders and settlements.  The foregoing may require our 
customers to oversee their vendors and document the procedures performed to demonstrate that oversight.  Altisource, as a vendor, 
is subject to oversight by our customers.  If we do not meet the standards established by or imposed upon our customers or if any 
other oversight procedures result in a negative outcome for Altisource, we may lose customers, may no longer be granted referrals 
for certain services, or may have to conform our business to address these standards, negatively impacting our business and results 
of operations. Even if Altisource satisfies its contractual obligations to its clients, regulators may allege that products or services 
provided by Altisource fail to meet applicable regulatory requirements.

We may be subject to claims of legal violations or wrongful conduct which may cause us to pay unexpected litigation costs, damages 
or indemnifications, or modify our products or processes.

From time to time, we may be subject to costly and time-consuming regulatory or legal proceedings that claim legal violations or 
wrongful conduct.  These proceedings may involve regulators, clients, our clients’ customers, vendors, competitors and/or other 
large groups of plaintiffs and, if resulting in findings of violations, could result in substantial damages or indemnification obligations.  
Additionally, we may be forced to settle some claims and change existing company practices, services and processes that are 
currently revenue generating.  This could lead to unexpected costs or a loss of revenue and our results of operations could be 
adversely impacted.  Furthermore, even if we believe we have no liability for the alleged regulatory or legal violations or wrongful 
conduct, we may choose to settle such regulatory or legal proceedings in order to avoid the potentially significant costs of defending 
such allegations and to further avoid the risk of increased damages if we ultimately were to receive an unfavorable outcome.

The tax regulations, and the interpretation thereof, in the countries, states and local jurisdictions in which we operate periodically 
change, which may impact our results of operations associated with higher taxes.

Certain of our subsidiaries provide services in the United States and several countries internationally.  Those jurisdictions are 
subject  to  changing  tax  environments,  which  may  result  in  higher  operating  expenses  and/or  taxes  and  which  may  introduce 
uncertainty as to the application of tax laws and regulations to our operations.  Furthermore, we may determine that we owe 
additional taxes or may be required to pay taxes for services provided in prior periods as interpretations of tax laws and regulations 
are clarified or revised.  We may not be able to raise our prices to customers or pass-through such taxes to our customers or vendors, 
which could adversely affect our results of operations.  In addition, if we fail to accurately anticipate or apply tax laws and regulations 
to our operations, we could be subject to liabilities and penalties.

We rely on third party vendors for many aspects of our business.  If our vendor oversight activities are ineffective, we fail to meet 
customer or regulatory requirements or we face difficulties managing our relationships with third party vendors, our results of 
operations could be adversely affected.

We rely on third party vendors to provide goods and services in relation to many aspects of our operations.  Our dependence on 
these vendors makes our operations vulnerable to the unavailability of such third parties, the pricing and services offered by such 
third parties and such third parties’ failure to perform adequately under our agreements with them.  In addition, where a vendor 
provides services that we are required to provide under a contract with a client, we are generally responsible for such performance 
and could be held accountable by the client for any failure of performance by our vendors.  We evaluate the competency and 
solvency of our key third party vendors.  We perform ongoing vendor oversight activities to identify potential new vendors, review 
vendor pricing and to identify any performance or other issues related to current vendors.  If our vendor oversight activities are 
ineffective or if a vendor fails to provide the services that we require or expect, or fails to meet contractual requirements, such as 
service levels or compliance with applicable laws, the failure could negatively impact our business by adversely affecting our 
ability to serve our customers and/or subjecting us to litigation and regulatory risk for ineffective vendor oversight.  Furthermore, 
the failure to obtain services at anticipated pricing could impact our cost structure and the prices of services we provide.  In addition, 
Altisource may be required by its customers or by applicable regulations to oversee its vendors and document procedures performed 
to demonstrate that oversight.  If we fail to meet such customer or regulatory requirements, or we face difficulties managing our 
relationships with third party vendors, we may lose customers or may no longer be granted referrals for certain services or could 

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be subject to adverse regulatory action, negatively impacting our business and results of operations.  Such failures could adversely 
affect the reliability and quality of the services we provide our customers and could adversely affect our results of operations.

If financial institutions at which we hold cash and cash equivalents as well as escrow and trust funds fail, it could have an adverse 
impact on our Company.

We hold our cash and cash equivalents at various financial institutions.  In addition, we hold customers’ deposits in escrow and 
trust accounts at various financial institutions pending completion of certain real estate activities.  We also hold cash in trust 
accounts at various financial institutions where contractual obligations mandate maintaining dedicated bank accounts.  These 
amounts are held in escrow and trust accounts for limited periods of time and are not included in the accompanying consolidated 
balance sheets.  We may become liable for funds owed to third parties as a result of the failure of one or more of these financial 
institutions, in addition to loss of our cash and cash equivalents, and there is no guarantee we would recover the funds deposited, 
whether through Federal Deposit Insurance Corporation coverage, private insurance or otherwise and our results of operations 
could be adversely impacted.

We generate significant cash from our operations that is deposited into our operating accounts at banks and also, in connection 
with debt collections (in our Other Businesses, Corporate and Eliminations segment) and real estate transactions (Mortgage 
Market and Real Estate Market segments), in escrow and trust accounts, which exposes us to risk of loss due to fraudulent or 
inadvertent misappropriation of cash.

We hold our cash and cash equivalents at various financial institutions.  In addition, we hold customers’ deposits in escrow and 
trust accounts at various financial institutions pending completion of certain real estate activities.  These cash balances expose us 
to purposeful misappropriation of cash by employees or others and unintentional mistakes resulting in a loss of cash which may 
not be recoverable.  In addition, we may become liable for funds owed to third parties as a result of such purposeful misappropriation 
of cash by employees or others and unintentional mistakes resulting in a loss of cash held in escrow and trust accounts, and there 
is no guarantee we would recover the lost funds from the party or parties involved in a fraudulent or inadvertent misappropriation 
of cash and our results of operations could be adversely impacted.

Our primary source of liquidity is cash flows from operations.  We seek to deploy cash generated in a disciplined manner, including 
to repurchase and repay our senior secured term loan and, from time to time, repurchase shares of our common stock, make capital 
investments and make acquisitions.  We may not continue to deploy cash as we have in the past.

While we have historically used cash from operations to repurchase and repay our senior secured term loan, repurchase shares of 
our common stock, make capital investments and make acquisitions, there is no guarantee that we will continue to do so or that 
we will do so at attractive prices.  Furthermore, there is no guarantee that cash from operations will be available for repurchasing 
our senior secured term loan, repurchasing shares of our common stock, making capital investments and making acquisitions.  
Also, we may not repurchase our senior secured term loan and common stock, make capital investments and acquisitions at the 
same levels as in the past.  In addition, while the Company has not historically declared dividends, the Company may decide in 
the future to declare a dividend rather than, or in addition to, repurchasing our senior secured term loan and/or repurchasing shares 
of our common stock, making capital investments and/or acquisitions.  If we continue or increase such repurchases, make or 
increase capital investments and acquisitions or declare a dividend, we may not have sufficient cash for other opportunities that 
may arise.

Our senior secured term loan makes us more sensitive to the effects of economic change, including economic downturns and 
interest rate increases; our level of debt and provisions in our senior secured term loan agreement could limit our ability to react 
to changes in the economy or our industry.

Our senior secured term loan makes us more vulnerable to changes in our results of operations because a portion of our cash flows 
from operations is dedicated to servicing our debt and is not available for other purposes.  Our senior secured term loan is secured 
by virtually all of our assets and from time to time trades at a substantial discount to face value.  Our ability to raise additional 
debt is largely limited and in many circumstances would be subject to lender approval and would require modification of our 
current senior secured term loan agreement.  Additionally, increases in interest rates will negatively impact our cash flows as the 
interest rate on our debt is variable. The provisions of our senior secured term loan agreement could have other negative consequences 
to us including the following:

• 

• 

limiting our ability to borrow money for our working capital, capital expenditures and debt service requirements or other 
general corporate purposes;
limiting our flexibility in planning for, or reacting to, changes in our operations, our business or the industry in which we 
compete;

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• 

• 

requiring us to use a portion of our excess cash flow, as defined in the debt agreement, to repay debt in the event our net 
debt less marketable securities to EBITDA ratios, as defined in the debt agreement, exceed certain thresholds; and
placing us at a competitive disadvantage by limiting our ability to invest in our business.

Our ability to make payments on our indebtedness depends, in part, on our ability to generate cash in the future.  If we do not 
generate sufficient cash flows and do not have sufficient cash on hand to meet our debt service and working capital requirements, 
we may need to seek additional financing, raise equity or sell assets.  This may make it more difficult for us to obtain financing 
on terms that are acceptable to us, or at all.  Without any such financing, we could be forced to sell assets to make up for any 
shortfall in our payment obligations under unfavorable circumstances.  If necessary, we may not be able to sell assets quickly 
enough or for sufficient amounts to enable us to meet our obligations.  Failure to meet our debt service requirements could result 
in an event of default under our senior secured term loan agreement which, if not cured or waived, could result in the holders of 
the defaulted debt causing all outstanding amounts with respect to that debt to be immediately due and payable.

In addition, our senior secured term loan agreement contains covenants that limit our flexibility in planning for, or reacting to 
changes in, our business and our industry, including limitations on incurring additional indebtedness, making investments, adding 
new product lines, granting liens and merging or consolidating with other companies.  Complying with these covenants may impair 
our ability to finance our future operations or capital needs or to engage in other favorable business activities.

Our failure to comply with the covenants or terms contained in our senior secured term loan agreement, including as a result of 
events beyond our control, could result in an event of default which could adversely affect our operating results and our financial 
condition.

Our senior secured term loan agreement requires us to comply with various operational, reporting and other covenants or terms 
including, among other things, limiting us from engaging in certain types of transactions.  If there were an event of default under 
our senior secured term loan agreement that was not cured or waived, the holders of the defaulted debt could cause all amounts 
outstanding with respect to that debt to be immediately due and payable.  There can be no assurance that our assets or cash flows 
would be sufficient to fully repay borrowings under our outstanding senior secured term loan if accelerated upon an event of default 
or that we would be able to refinance or restructure the payments on the senior secured term loan.

We may be unable to repay the balance of our senior secured term loan upon maturity in April 2024, particularly if cash from 
operations declines and assets are not readily available for sale.

Our senior secured term loan agreement requires us to repay the outstanding balance due in April 2024 ($283.3 million, based on 
scheduled repayments through the maturity date).  If our cash from operations declines, there can be no assurance that our cash 
balances and other assets readily available for sale would be sufficient to fully repay borrowings under our outstanding senior 
secured term loan upon maturity in April 2024 or that we will be able to refinance the remaining portion of the debt prior to the 
due date.

Our failure to maintain certain net debt less marketable securities to EBITDA ratios contained in our senior secured term loan 
agreement could result in required payments to the lenders of a percentage of our excess cash flows, which could adversely affect 
our ability to use our excess cash flows for other purposes.

Our senior secured term loan agreement requires us to distribute to our lenders 50% of our consolidated excess cash flows, as 
defined in the senior secured term loan agreement, if our net debt less marketable securities to EBITDA ratio, as defined in the 
senior secured term loan agreement, exceeds 3.50 to 1.00 and 25% of our consolidated excess cash flows if our net debt less 
marketable securities to EBITDA ratio is 3.50 to 1.00 or less, but greater than 3.00 to 1.00.  If we were required to distribute a 
portion of our excess cash flows to our lenders, we may be limited in our ability to support our business, grow our business through 
acquisitions or investments in technology and we may be limited in our ability to repurchase our common stock.  There can be no 
assurance that we will maintain net debt less marketable securities to EBITDA ratios at levels that will not require us to distribute 
a portion of our excess cash flows to lenders.

If we fail to maintain adequate internal controls, our ability to prepare accurate and timely financial statements could be impaired, 
which could adversely affect investor confidence in our reported financial information.

We  cannot  be  certain  that  we  will  be  successful  in  implementing  or  maintaining  adequate  internal  control  over  our  financial 
reporting and financial processes.  The existence of material weaknesses in our internal control over financial reporting could 
materially adversely affect our ability to comply with applicable financial reporting requirements.

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We have significant investments in goodwill and intangible assets recorded as a result of prior acquisitions and an impairment of 
these assets would require a write-down that would reduce our net income.

Goodwill and intangible assets are assessed for impairment annually or sooner if circumstances indicate a possible impairment.  
Factors that could lead to impairment of goodwill and intangible assets include significant under-performance relative to historical 
or projected future operating results, a significant decline in our stock price and market capitalization and negative industry or 
economic trends, among other indications of impairment.  In the event that the recorded values of goodwill and intangible assets 
are impaired, any such impairment would be charged to earnings in the period of impairment.  In the event of significant volatility 
in the capital markets or a worsening of current economic conditions, we may be required to record an impairment charge, which 
would negatively impact our results of operations.  Possible future impairment of goodwill and intangible assets may have a 
material adverse effect on our business, results of operations and financial condition.

Risks Related to our Growth Strategy 

Our ability to grow is affected by our ability to execute on our strategic businesses, retain and expand our existing customer 
relationships and our ability to attract new customers.

Our ability to retain existing customers and expand those relationships and attract new customers is subject to a number of risks 
including the risk that we do not:

execute on our strategic businesses;

• 
•  maintain or improve the quality and legal, regulatory and contractual compliance of services we provide to our customers;
•  meet or exceed the expectations of our customers;
•  maintain a good reputation;
• 
• 

successfully leverage our existing customer relationships to sell additional services; and
attract new customers.

If our efforts to execute on our strategic businesses, retain and expand our customer relationships and attract new customers do 
not prove effective, it could have an adverse effect on our business and results of operations and our ability to maintain and grow 
our operations.

Our ability to expand existing relationships and attract new customers is also affected by broader economic factors and the strength 
of the overall housing market, which can reduce demand for our services and increase competition for each customer’s business, 
and our results of operations could be adversely impacted. See “The economy and the housing market can affect demand for our 
services.”

If we do not adapt our services to changes in technology or in the marketplace, changing requirements of governmental authorities, 
GSEs and clients or if our ongoing efforts to upgrade our technology and particularly our efforts to complete development of our 
technology are not successful, we could lose customers and have difficulty attracting new customers for our services, which could 
have an adverse effect on our business and results of operations.

The  markets  for  our  services  are  characterized  by  constant  technological  change,  our  customers’  and  competitors’  frequent 
introduction of new services and evolving industry standards and government regulation.  We are currently in the process of, and 
from time to time will be, developing and introducing new services and technologies and improvements to existing services and 
technologies.  Our future success will be significantly affected by our ability to complete our current efforts and in the future 
enhance,  primarily  through  use  of  automation,  econometrics  and  behavioral  science  principles,  our  services  and  develop  and 
introduce new services that address the increasingly sophisticated needs of our customers and their customers.  These initiatives 
carry the risks associated with any new service development effort, including cost overruns, delays in delivery and performance 
effectiveness.  There can be no assurance that we will be successful in developing, marketing and selling new and improved 
technologies and services.  In addition, we may experience difficulties that could delay or prevent the successful development, 
introduction and marketing of these services.  Our services and their enhancements may also not adequately meet the demands of 
the marketplace or governmental authorities and achieve market acceptance.

Many  of  our  institutional  customers  are  consolidating  the  number  of  service  providers,  and  we  may  face  significant  pricing 
pressures.

Institutional customers of our default-related services and origination services are undergoing vendor consolidation efforts, reducing 
the number of service providers employed.  If we are not able to maintain our customer relationships in the face of such consolidation, 
we could lose some of our customers.  In addition, certain prices that we can charge may be dictated by GSEs and/or our institutional 
customers and we may not be able to reduce our vendor costs in order to maintain our profitability for those services.  Any of these 

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results could have a negative impact on our financial condition and results of operations and our ability to maintain and grow our 
operations.

Our ability to meet our growth objectives is dependent on the timing and market acceptance of our existing and new service 
offerings.

Our ability to grow may be adversely affected by difficulties or delays in service development or the inability to gain market 
acceptance of existing and new services to existing and new customers.  There are no guarantees that existing and new services 
will prove to be commercially successful, and our results of operations could be adversely impacted.

Some of our businesses are dependent on outsourcing.

Our continued growth at historical rates for some of our businesses is dependent on industry participants accepting of outsourcing. 
Organizations may elect to perform such services themselves or may be prevented from outsourcing services.  A significant change 
in our customers’ preference or ability to outsource could have an adverse effect on our continued growth and our results of 
operations.

Acquisitions to accelerate growth initiatives involve potential risks.

Our strategy has included the acquisition of complementary businesses from time to time.  During 2016, we acquired Granite Loan 
Management  of  Delaware,  LLC  (“Granite”).    During  2015,  we  acquired  CastleLine  Holdings,  LLC  and  its  subsidiaries 
(“CastleLine”)  and  GoldenGator,  LLC  (doing  business  as  RentRange)  (“RentRange”),  REIsmart,  LLC  (doing  business  as 
Investability)  (“Investability”)  and  Onit  Solutions,  LLC,  a  support  company  for  RentRange  and  Investability  (collectively 
“RentRange and Investability”).  During 2014, we acquired certain assets and assumed certain liabilities of Mortgage Builder 
Software,  Inc.  (“Mortgage  Builder”)  and  acquired  certain  assets  and  assumed  certain  liabilities  of  Owners Advantage,  LLC 
(“Owners”).

In the future, we may consider acquisitions of other businesses that could complement our business, offer us greater access in our 
current markets or offer us greater access and expertise in other asset types and markets that are related to ours but we do not 
currently serve.  Our ability to pursue additional acquisitions in the future is dependent on our access to sufficient capital (equity 
and/or debt) to fund the acquisition and subsequent integration.  We may not be able to secure adequate capital as needed on terms 
that are acceptable to us, or at all, and our ability to secure such capital through debt financing is limited by our senior secured 
term loan agreement.

When we acquire new businesses, we may face a number of integration risks, including a loss of focus on our daily operations, 
the need for additional management, constraints on operating resources, constraints on financial resources from integration and 
system conversion costs and the inability to maintain key pre-acquisition relationships with customers, suppliers and employees.  
In addition, any acquisition may result in the incurrence of additional amortization expense of related intangible assets, which 
could reduce our profitability.  Our failure to effectively pursue or integrate acquisitions, and such acquisitions themselves, may 
have an adverse effect on our financial condition or results of operations.

We may be unable to reduce our cost structure in a timely manner in connection with a significant loss of revenue and/or customers.

Our cost structure is composed of variable costs, which may be largely controllable with changes in revenue and/or our customer 
base, and fixed costs, which are less controllable with changes in revenue and/or our customer base, including interest associated 
with our senior secured term loan.  If we are unable to reduce our cost structure consistent with a significant decline in revenue, 
our results of operations, cash flows and financial position could be adversely affected.

Risks Related to International Business

Our international operations subject us to additional risks which could have an adverse effect on our results of operations.

We have attempted to control our operating expenses by utilizing lower cost labor in foreign countries such as India, the Philippines 
and Uruguay.  As of December 31, 2018, 4,919 of our employees were based in India, the Philippines and Uruguay.  These countries 
are subject to relatively higher degrees of political and social instability and may lack the infrastructure to withstand political unrest 
or natural disasters.  The occurrence of natural disasters or political or economic instability in these countries could interfere with 
work performed by these labor sources, or could result in our having to replace or reduce these labor sources.  Such disruptions 
could decrease efficiency, increase our costs and have an adverse effect on our financial condition or results of operations.

Furthermore, the practice of utilizing labor based in foreign countries has come under increased scrutiny in the United States.  
Governmental authorities could seek to impose financial costs or restrictions on foreign companies providing services to customers 
in the United States.  Governmental authorities may attempt to prohibit or otherwise discourage our United States-based customers 

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from sourcing services from foreign companies and, as a result, some of our customers may require us to use labor based in the 
United States or cease doing business with Altisource.  In addition, some of our customers may require us to use labor based in 
the United States for other reasons.  To the extent that we are required to use labor based in the United States, we may not be able 
to pass on the increased costs of higher-priced United States-based labor to our customers, which ultimately could have an adverse 
effect on our results of operations.

The FCPA and other applicable anti-corruption laws and regulations prohibit certain types of payments by our employees, vendors 
and agents.  Any violation of the applicable anti-corruption laws or regulations by us, our subsidiaries or our local agents could 
expose us to significant penalties, fines, settlements, costs and consent orders that may curtail or restrict our business as it is 
currently conducted and could have an adverse effect on our financial condition or results of operations.

Weakness of the United States dollar in relation to the currencies used in these foreign countries may also reduce the savings 
achievable through this strategy and could have an adverse effect on our financial condition or our results of operations.

Altisource is a Luxembourg company and it may be difficult to obtain and enforce judgments against it or its directors and executive 
officers.

Altisource is a public limited liability company organized under the laws of, and headquartered in, Luxembourg.  As a result, 
Luxembourg law and the articles of incorporation govern the rights of shareholders.  The rights of shareholders under Luxembourg 
law may differ from the rights of shareholders of companies incorporated in other jurisdictions.  A significant portion of the assets 
of Altisource are owned outside of the United States.  It may be difficult for investors to obtain and enforce, in the United States, 
judgments obtained in United States courts against Altisource or its directors based on the civil liability provisions of the United 
States securities laws or to enforce, in Luxembourg, judgments obtained in other jurisdictions including the United States.

A significant challenge of the Luxembourg tax regime or of its interpretation by the Luxembourg tax authorities or others could 
adversely affect our results of operations.

The Company received and historically operated under a tax ruling from the Luxembourg tax authorities, which would have expired 
in 2019 unless extended or renewed.  In connection with an internal reorganization by the Company during 2017, the Company 
no longer operates under the tax ruling.  The European Commission (“EC”) has initiated investigations into several EU member 
states, including Luxembourg, to determine whether these EU member states have provided tax advantages to companies on a 
basis not allowed by the EU.  While the EC’s investigations continue, it has concluded that certain companies in certain EU member 
states, including Luxembourg, have been provided such tax advantages.  The EC is requiring these EU member states to recover 
from certain companies the prior year tax benefits they received.  Such a development could have an adverse effect on our financial 
condition and results of operations.

In the fourth quarter of 2017, the United States amended its tax code which resulted in the reduction of the United States corporate 
tax rate.  This tax code amendment changed our consolidated effective income tax rate, including compared to our competitors, 
and could adversely affect our results of operations.

This significant change in the United States tax code that resulted in the reduction of the United States corporate tax rate could 
reduce the effective tax rate of some of our competitors.  A reduction in the effective tax rate of some of our competitors may put 
us at a competitive disadvantage.  Such disadvantage and potential loss of customers could have an adverse effect on our financial 
condition and results of operations.

Our consolidated effective income tax rate for financial reporting purposes may change periodically due to the creation of, and 
our ability to utilize, net operating loss and tax credit carryforwards, changes in enacted tax rates and fluctuations in the mix of 
income earned from our domestic and international operations, and could adversely affect our financial condition and results of 
operations.

The Company has a significant net operating loss recognized by one of Altisource’s Luxembourg subsidiaries, Altisource S.à r.l.  
The utilization of this net operating loss is dependent on future earnings of Altisource S.à r.l., which may not occur before the net 
operating loss expires.

In connection with a merger of two of the Company’s wholly-owned subsidiaries in December 2017, which was recognized at fair 
value, a net operating loss of $1.3 billion with a 17 year life was generated, creating a deferred tax asset of $342.6 million.  If 
Altisource S.à r.l. is unable to generate sufficient pretax income by 2034, the Company may not be able to fully utilize the net 
operating loss within this 17 year period which could have an adverse effect on our financial condition and results of operations. 

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Risks Related to Our Employees

Our success depends on members of our Board of Directors, our executive officers and other key personnel.

Our success is dependent on the efforts and abilities of members of our Board of Directors, our executive officers and other key 
employees, many of whom have significant experience in the real estate and mortgage, financial services and technology industries.  
In particular, we are dependent on the services of members of our Board of Directors and key executives at our corporate headquarters 
and personnel at each of our segments.  The loss of the services of any of these members of our Board of Directors, executives or 
key personnel, for any reason, could have an adverse effect upon our business, financial condition and results of operations.

Our inability to attract, motivate and retain skilled employees may adversely impact our business.

Our business is labor intensive and places significant importance on our ability to recruit, engage, train and retain skilled employees.  
Additionally, demand for qualified technical and software professionals conversant in certain technologies may exceed supply as 
additional skills are required to keep pace with evolving computer technology.  Our ability to recruit and train employees is critical 
to achieving our growth objective.  Our inability to attract and retain skilled employees or an increase in wages or other costs of 
attracting, training or retaining skilled employees could have an adverse effect on our business, financial condition and results of 
operations.

We make extensive use of independent contractors in certain of our lines of business.  If we are required to reclassify independent 
contractors as employees, we may incur fines and penalties and additional costs and taxes which could adversely affect our 
business, financial condition and results of operations.

We are increasingly using independent contractors in our operations for whom we do not pay or withhold any federal, state or 
local employment tax or provide employee benefits.  There are a number of tests used in determining whether an individual is an 
employee or an independent contractor.  There can be no assurance that legislative, judicial or regulatory (including tax) authorities 
will not introduce proposals or assert interpretations of existing rules and regulations that would change, or at least challenge, the 
classification of our independent contractors.  Although we believe we have properly classified our independent contractors, the 
U.S. Internal Revenue Service or other U.S. federal or state authorities or similar authorities of a foreign government may determine 
that we have misclassified our independent contractors for employment tax or other purposes and, as a result, seek additional taxes 
from us, require us to pay certain compensation or benefits to wrongly classified employees, or attempt to impose fines or penalties.  
If we are required to pay employer taxes, pay backup withholding, or pay compensation or benefits with respect to prior periods 
with respect to or on behalf of our independent contractors, our operating costs will increase, which could adversely impact our 
business, financial condition and results of operations. 

Risks Related to Our Relationships 

We could have conflicts of interest with Ocwen, NRZ, and certain of our shareholders, members of management, and members of 
our Board of Directors, which may be resolved in a manner adverse to us. 

We have significant business relationships with and provide services to Ocwen and to NRZ.  We are aware, based on public filings, 
that our largest shareholder, William C. Erbey, owns or controls common stock in Altisource and Ocwen.  As of December 31, 
2018 and February 19, 2019, based on public filings, Mr. Erbey reported beneficially owning or controlling approximately 37% 
of the common stock of Altisource and approximately 5% of the common stock of Ocwen.  In addition, certain members of our 
management and independent members of our Board of Directors (or entities affiliated with such Board of Directors members) 
have direct or beneficial equity interests in Ocwen or in NRZ, including in one instance, equity interests in Ocwen of slightly less 
than 10% as well as Ocwen’s debt.  Such interests could create, or appear to create, potential conflicts of interest with respect to 
matters potentially or actually involving or affecting us and Ocwen or NRZ.

There can be no assurance that we will implement measures that will enable us to manage potential conflicts with Ocwen or NRZ.  
There can be no assurance that any current or future measures that may be implemented to manage potential conflicts will be 
effective or that we will be able to manage or resolve all potential conflicts with Ocwen or NRZ, and, even if we do, that the 
resolution will be no less favorable to us than if we were dealing with another third party that has none of the connections we have 
with Ocwen or NRZ.

ITEM 1B.  UNRESOLVED STAFF COMMENTS

None.

22

Table of Contents

ITEM 2. 

PROPERTIES

Our principal executive offices are located in leased office space in Luxembourg, Grand Duchy of Luxembourg.  A summary of 
our principal leased office space as of December 31, 2018 and the segments primarily occupying each location is as follows:

Mortgage Market

Real Estate Market

Other Businesses, 
Corporate and 
Eliminations

Luxembourg
United States
Atlanta, GA
Boston, MA
Endicott, NY
Fort Washington, PA
Plano, TX
Sacramento, CA
Southfield, MI
St. Louis, MO
Tempe, AZ

Montevideo, Uruguay
Pasay City, Philippines
India

Bangalore
Mumbai

X

X
X

X
X

X
X

X
X

X
X

X

X

X

X

X
X

X
X

X

X
X
X
X
X
X
X
X
X
X
X

X
X

We do not own any office facilities.  We consider these facilities to be suitable and currently adequate for the management and 
operations of our businesses.

ITEM 3. 

LEGAL PROCEEDINGS

Litigation

We are currently involved in legal actions in the course of our business, some of which seek monetary damages.  We do not believe 
that the outcome of these proceedings, both individually and in the aggregate, will have a material impact on our financial condition, 
results of operations or cash flows.

Regulatory Matters

Periodically, we are subject to audits, examinations and investigations by federal, state and local governmental authorities and 
receive subpoenas, civil investigative demands or other requests for information from such governmental authorities in connection 
with their regulatory or investigative authority.  We are currently responding to such inquiries from governmental authorities 
relating to certain aspects of our business.  We believe it is premature to predict the potential outcome or to estimate any potential 
financial impact in connection with these inquiries.

Our businesses are also subject to extensive regulation which may result in regulatory proceedings or actions against us.  For 
further information, see Item 1A of Part I, “Risk Factors” above and Note 25 to the consolidated financial statements.

ITEM 4.  MINE SAFETY DISCLOSURES

Not applicable.

23

Table of Contents

PART II

ITEM 5.  MARKET  FOR  REGISTRANT’S  COMMON  EQUITY,  RELATED  STOCKHOLDER  MATTERS AND 

ISSUER PURCHASES OF EQUITY SECURITIES

Market Information

Our common stock is listed on the NASDAQ Global Select Market under the symbol “ASPS.”

The number of holders of record of our common stock as of February 19, 2019 was 85.  The number of beneficial shareholders is 
substantially greater than the number of holders as a large portion of our common stock is held through brokerage firms.

Dividends

We have not historically declared or paid cash dividends on our common stock, but may declare dividends in the future.  Under 
Luxembourg law, shareholders need to approve certain dividends.  Such approval typically occurs during a company’s annual 
meeting of shareholders.  Luxembourg law imposes limits on our ability to pay dividends based on annual net income and net 
income carried forward, less any amounts placed in reserve.  The provisions of our senior secured term loan agreement, as amended, 
limit our ability to pay dividends.

Stock Performance Graph

The graph below compares the cumulative total stockholder return on our common stock with the cumulative total return on the 
S&P 500 Index and the NASDAQ Composite Index for the five year period ending on December 31, 2018.  The graph assumes 
an investment of $100 at the beginning of this period.  The comparisons in the graph below are based upon historical data and are 
not indicative of, nor intended to forecast, future performance of our common stock.

12/31/13

6/30/14

12/31/14

6/30/15

12/31/15

6/30/16

12/31/16

6/30/17

12/31/17

6/30/18

12/31/18

Altisource
S&P 500 Index
NASDAQ
Composite Index

$100.00
100.00

$ 72.23
106.05

$ 21.30
111.39

$ 19.41
111.62

$ 17.53
110.58

$ 17.55
113.55

$ 16.76
121.13

$ 13.76
131.11

$ 17.65
144.65

$ 18.39
147.07

$ 14.18
135.63

100.00

105.54

113.40

119.40

119.89

115.95

128.89

147.02

165.29

179.82

158.87

Securities Authorized for Issuance under Equity Compensation Plans

The information required by this item is incorporated herein by reference to our definitive proxy statement in connection with our 
2019 annual meeting of shareholders to be filed pursuant to Regulation 14A under the Exchange Act.

24

Table of Contents

Issuer Purchases of Equity Securities

On May 15, 2018, our shareholders approved the renewal and replacement of the share repurchase program previously approved 
by the shareholders on May 17, 2017.  Under the program, we are authorized to purchase up to 4.3 million shares of our common 
stock, based on a limit of 25% of the outstanding shares of common stock on the date of approval, at a minimum price of $1.00
per share and a maximum price of $500.00 per share, for a period of five years from the date of approval.  As of December 31, 
2018, approximately 3.4 million shares of common stock remain available for repurchase under the program.  We purchased 1.6 
million shares of common stock at an average price of $25.53 per share during the year ended December 31, 2018, 1.6 million
shares at an average price of $23.84 per share during the year ended December 31, 2017 and 1.4 million shares at an average price 
of $26.81 per share during the year ended December 31, 2016.  Luxembourg law limits share repurchases to the balance of Altisource 
Portfolio  Solutions  S.A.  (unconsolidated  parent  company)  retained  earnings,  less  the  value  of  shares  repurchased.    As  of 
December 31, 2018, we can repurchase up to approximately $139 million of our common stock under Luxembourg law.  Our 
Credit Agreement  also  limits  the  amount  we  can  spend  on  share  repurchases,  which  was  approximately  $489  million  as  of 
December 31, 2018, and may prevent repurchases in certain circumstances.

The  following  table  presents  information  related  to  the  repurchases  of  our  equity  securities  during  the  three  months  ended 
December 31, 2018:

Period

Common stock:

October 1 – 31, 2018
November 1 – 30, 2018
December 1 – 31, 2018

Total number of 
shares purchased (1)

Weighted average 
price paid per share

Total number 
of shares 
purchased as 
part of publicly 
announced plans 
or programs(2)

Maximum number 
of shares that may 
yet be purchased 
under the 
plans or programs(2)

$

130,629
328,321
329,191

788,141

$

27.98
22.96
22.41

23.56

130,629
328,321
329,191

4,026,110
3,697,789
3,368,598

788,141

3,368,598

______________________________________
(1)  In addition to the repurchases included in the table above, 9,715 common shares were withheld from employees to satisfy tax 

withholding obligations that arose from the vesting of restricted shares.

(2)  On May 15, 2018, our shareholders approved the renewal and replacement of the share repurchase program previously approved 
by the shareholders on May 17, 2017.  Under the program, we are authorized to purchase up to 4.3 million shares of our common 
stock in the open market, subject to certain parameters, for a period of five years from the date of approval.

25

Table of Contents

ITEM 6. 

SELECTED FINANCIAL DATA

The selected financial data as of and for the years ended December 31, 2018, 2017, 2016, 2015 and 2014 has been derived from 
our audited consolidated financial statements.  The historical results may not be indicative of our future performance.

The  selected  consolidated  financial  data  should  be  read  in  conjunction  with  the  information  contained  in  Item  7  of  Part  II, 
“Management’s  Discussion  and  Analysis  of  Financial  Condition  and  Results  of  Operations”  and  our  consolidated  financial 
statements and notes thereto in Item 8 of Part II, “Financial Statements and Supplementary Data.”

(in thousands, except per share data)

2018

2017

2016

2015

2014

For the years ended December 31,

Revenue
Cost of revenue
Gross profit
Operating expenses (income):

Selling, general and administrative expenses
Gain on sale of business
Restructuring charges
Litigation settlement loss, net of $4,000

insurance recovery

Impairment losses
Change in the fair value of Equator® Earn Out

Income from operations
Other income (expense), net:

Interest expense
Unrealized loss on investment in equity 

securities(1)

Other income (expense), net

Total other income (expense), net

Income before income taxes and non-controlling

interests

Income tax (provision) benefit

Net (loss) income
Net income attributable to non-controlling interests

Net (loss) income attributable to Altisource

(Loss) earnings per share:

Basic
Diluted

Weighted average shares outstanding:

Basic
Diluted

Outstanding shares (at December 31)

Transactions with related parties included above:

Revenue

Cost of revenue

Selling, general and administrative expenses

Non-GAAP Financial Measures(3)

Adjusted net income attributable to Altisource
Adjusted diluted earnings per share
Adjusted EBITDA

$

$

838,202
622,165
216,037

175,670
(13,688)
11,560

—
—
—
42,495

942,213
699,865
242,348

192,642
—
—

—
—
—
49,706

$

997,303
690,045
307,258

$ 1,051,466
687,327
364,139

$ 1,078,916
707,180
371,736

214,155
—
—

28,000
—
—
65,103

220,868
—
—

—
71,785
(7,591)
79,077

201,733
—
—

—
37,473
(37,924)
170,454

(26,254)

(22,253)

(24,412)

(28,208)

(23,363)

(12,972)
(1,870)
(41,096)

1,399
(4,098)

(2,699)
(2,683)

—
7,922
(14,331)

35,375
276,256

311,631
(2,740)

—
3,630
(20,782)

44,321
(12,935)

31,386
(2,693)

—
2,191
(26,017)

53,060
(8,260)

44,800
(3,202)

—
174
(23,189)

147,265
(10,178)

137,087
(2,603)

(5,382) $

308,891

$

28,693

$

41,598

$

134,484

(0.32) $
(0.32) $

16.99
16.53

$
$

1.53
1.46

$
$

2.13
2.02

$
$

6.22
5.69

17,073
17,073

16,276

18,183
18,692

17,418

18,696
19,612

18,774

— $

— $

—

—

—

—

—

—

—

19,504
20,619

19,021

N/A(2)
N/A(2)
N/A(2)

21,625
23,634

20,279

$

666,800

38,610
(268)

42,609
2.43
118,279

$
$
$

55,617
2.98
130,687

$
$
$

94,884
4.84
184,501

$
$
$

147,942
7.18
224,544

$
$
$

171,222
7.24
236,433

$

$
$

$

$
$
$

26

Table of Contents

(in thousands)

2018

2017

2016

2015

2014

December 31,

Cash and cash equivalents
Investment in equity securities
Accounts receivable, net
Short-term investments in real estate
Premises and equipment, net
Goodwill
Intangible assets, net
Total assets
Long-term debt, net (including current portion)
Total liabilities
Net debt less investment in equity securities(3)

$

$

$

$

58,294
36,181
36,466
39,873
45,631
81,387
91,653
741,700
331,476
445,032
244,347

$

105,006
49,153
52,740
29,405
73,273
86,283
120,065
865,164
409,281
525,179
259,422

149,294
45,754
87,821
13,025
103,473
86,283
155,432
689,212
473,545
627,018
284,605

179,327
—
105,023
—
119,121
82,801
197,003
721,798
528,178
669,528
357,271

161,361
—
112,183
—
127,759
90,851
245,246
780,122
580,515
738,679
430,182

(in thousands)

2018

2017

2016

2015

2014

For the years ended December 31,

Cash flows from operating activities
Additions to premises and equipment

$

$

68,402
3,916

$

66,082
10,514

126,818
23,269

$

195,352
36,188

$

197,493
64,846

Non-GAAP Financial Measures(3)

Adjusted cash flows from operating activities
Adjusted cash flows from operating activities less

additions to premises and equipment

79,370

110,462

139,843

195,352

197,493

75,454

99,948

116,574

159,164

132,647

_________________________
(1)  Effective January 1, 2018, mark-to-market adjustments of our investment in equity securities are reflected in our results of 
operations in connection with the adoption of a new accounting principle (previously reflected in comprehensive income).
(2)  Through January 16, 2015, William C. Erbey served as our Chairman as well as the Executive Chairman of Ocwen and Chairman 
of each of Home Loan Servicing Solutions, Ltd. (“HLSS”), RESI and AAMC.  Effective January 16, 2015, Mr. Erbey stepped 
down as the Executive Chairman of Ocwen and Chairman of each of Altisource, HLSS, RESI and AAMC and is no longer a 
member of the Board of Directors of any of these companies.  Consequently, as of January 16, 2015, these companies are no 
longer related parties of Altisource, as defined by Financial Accounting Standards Board’s Accounting Standards Codification 
(“ASC”) Topic 850, Related Party Disclosures.  The disclosures in the table above are limited to the periods that each of Ocwen, 
HLSS, RESI and AAMC were related parties of Altisource and are not reflective of current activities with these former related 
parties.

(3)  These are non-GAAP measures that are defined and reconciled to the corresponding GAAP measures on pages 28 to 32.

Significant events affecting our historical earnings trends from 2016 through 2018, including acquisitions, are described in Item 
7 of Part II, “Management’s Discussion and Analysis of Financial Condition and Results of Operations.”

27

Table of Contents

NON-GAAP MEASURES

Adjusted  net  income  attributable  to Altisource,  adjusted  diluted  earnings  per  share,  adjusted  earnings  before  interest,  taxes 
depreciation  and  amortization  (“Adjusted  EBITDA”),  adjusted  effective  income  tax  rate,  adjusted  cash  flows  from  operating 
activities, adjusted cash flows from operating activities less additions to premises and equipment and net debt less investment in 
equity securities, which are presented elsewhere in this Annual Report on Form 10-K, are non-GAAP measures used by management, 
existing shareholders, potential shareholders and other users of our financial information to measure Altisource’s performance and 
do not purport to be alternatives to net (loss) income attributable to Altisource, diluted (loss) earnings per share, the effective 
income tax rate, cash flows from operating activities and long-term debt, including current portion, as measures of Altisource’s 
performance.  We believe these measures are useful to management, existing shareholders, potential shareholders and other users 
of our financial information in evaluating operating profitability and cash flow generation more on the basis of continuing cost 
and cash flows as they exclude amortization expense related to acquisitions that occurred in prior periods and non-cash share-
based compensation expense and/or depreciation expense, financing expense and income taxes, as well as the effect of more 
significant non-operational items from earnings and cash flows from operating activities and long-term debt net of cash on-hand 
and investment in equity securities.  We believe these measures are also useful in evaluating the effectiveness of our operations 
and underlying business trends in a manner that is consistent with management’s evaluation of business performance.  Furthermore, 
we believe the exclusion of more significant non-operational items enables comparability to prior period performance and trend 
analysis.

It is management’s intent to provide non-GAAP financial information to enhance the understanding of Altisource’s GAAP financial 
information, and it should be considered by the reader in addition to, but not instead of, the financial statements prepared in 
accordance with GAAP.  Each non-GAAP financial measure is presented along with the corresponding GAAP measure so as not 
to imply that more emphasis should be placed on the non-GAAP measure.  The non-GAAP financial information presented may 
be determined or calculated differently by other companies.  The non-GAAP financial information should not be unduly relied 
upon.

Adjusted net income attributable to Altisource is calculated by adding intangible asset amortization expense (net of tax), share-
based compensation expense (net of tax), unrealized loss on investment in equity securities (net of tax), sales tax accrual (net of 
tax), litigation settlement loss, net of insurance recovery (net of tax), restructuring charges (net of tax), loss on debt refinancing 
(net of tax), goodwill write-off from business exit (net of tax), impairment losses (net of tax) and adding or deducting certain 
income tax related items relating to the Luxembourg subsidiary merger, other income tax rate changes in Luxembourg and the 
United States and an increase in foreign income tax reserves (and related interest), and deducting gains associated with reductions 
of the Equator, LLC (“Equator”) related contingent consideration (“Equator Earn Out”) (net of tax) and gain on sale of business 
(net of tax) from net (loss) income attributable to Altisource.  Adjusted diluted earnings per share is calculated by dividing net 
income attributable to Altisource plus intangible asset amortization expense (net of tax), share-based compensation expense (net 
of tax), unrealized loss on investment in equity securities (net of tax), sales tax accrual (net of tax), net litigation settlement loss 
(net of tax), restructuring charges (net of tax), loss on debt refinancing (net of tax), goodwill write-off from business exit (net of 
tax), impairment losses (net of tax) and adding or deducting certain income tax related items described above and deducting gains 
associated with reductions of the Equator Earn Out (net of tax) and gain on sale of business (net of tax), by the weighted average 
number of diluted shares.  Adjusted EBITDA is calculated by deducting income tax benefit from, or adding the income tax provision 
to, interest expense (net of interest income), depreciation and amortization, intangible asset amortization expense, share-based 
compensation expense, unrealized loss on investment in equity securities, sales tax accrual, loss on debt refinancing, restructuring 
charges,  goodwill  write-off  from  business  exit,  the  net  litigation  settlement  loss  and  impairment  losses  and  deducting  gains 
associated with reductions of the Equator Earn Out and gain on sale of business from, net (loss) income attributable to Altisource.  
The adjusted effective income tax rate is calculated by adding or deducting the net impact of the certain income tax related items 
described above from the income tax benefit (provision) and dividing the resulting adjusted income tax provision by income before 
income taxes and non-controlling interests.  Adjusted cash flows from operating activities is calculated by adding the cash payment 
related to the net litigation settlement loss and the increase in short-term investments in real estate to cash flows from operating 
activities.  Adjusted cash flows from operating activities less additions to premises and equipment is calculated by adding the cash 
payment related to the net litigation settlement loss and the increase in short-term investments in real estate to, and deducting 
additions to premises and equipment from, cash flows from operating activities.  Net debt less investment in equity securities is 
calculated as long-term debt, including current portion, minus cash and cash equivalents and investment in equity securities.

28

Table of Contents

Reconciliations of the non-GAAP measures to the corresponding GAAP measures are set forth in the following tables:

(in thousands, except per share data)

2018

2017

2016

2015

2014

For the years ended December 31,

Net (loss) income attributable to Altisource

$

(5,382)

$ 308,891

$ 28,693

$ 41,598

$ 134,484

Intangible asset amortization expense, net of tax
Share-based compensation expense, net of tax
Gain on sale of business, net of tax
Sales tax accrual, net of tax
Restructuring charges, net of tax
Loss on refinancing, net of tax
Goodwill write-off from business exit, net of tax
Unrealized loss on investment in equity securities,

net of tax

Certain income tax related items, net
Net litigation settlement loss, net of tax
Impairment loss, net of tax
Gain on Equator Earn Out, net of tax

19,905
7,141
(9,341)
4,608
8,966
3,232
1,953

9,598
1,588
341
—
—

27,523
3,311
—
—
—
—
—

—
(284,108)
—
—
—

36,819
4,789
—
—
—
—
—

—
—
24,583
—
—

38,187
4,467
—
—
—
—
—

—
—
—
70,630
(6,940)

35,076
2,081
—
—
—
—
—

—
—
—
34,884
(35,303)

Adjusted net income attributable to Altisource

$ 42,609

$ 55,617

$ 94,884

$ 147,942

$ 171,222

Diluted (loss) earnings per share

$

(0.32)

$

16.53

$

1.46

$

2.02

$

5.69

Impact of using diluted share count instead of basic

share count for a loss per share

Intangible asset amortization expense, net of tax,

per diluted share

Share-based compensation expense, net of tax, per

diluted share

Gain on sale of business, net of tax, per diluted

share

Sales tax accrual, net of tax, per diluted share
Restructuring charges, net of tax, per diluted share
Loss on refinancing, net of tax, per diluted share
Goodwill write-off from business exit, net of tax,

per diluted share

Unrealized loss on investment in equity securities,

net of tax, per diluted share

Certain income tax related items, net, per diluted

share

Net litigation settlement loss, net of tax, per diluted

share

Impairment loss, net of tax, per diluted share
Gain on Equator Earn Out, net of tax, per diluted

share

0.01

1.14

0.41

(0.53)
0.26
0.51
0.18

0.11

0.55

0.09

0.02
—

—

—

1.47

0.18

—
—
—
—

—

—

(15.20)

—
—

—

—

1.88

0.24

—
—
—
—

—

—

—

1.25
—

—

—

1.85

0.22

—
—
—
—

—

—

—

—

1.48

0.09

—
—
—
—

—

—

—

—
3.43

—
1.48

(0.34)

(1.49)

Adjusted diluted earnings per share

$

2.43

$

2.98

$

4.84

$

7.18

$

7.24

Calculation of the impact of intangible asset

amortization expense, net of tax
Intangible asset amortization expense
Tax benefit from intangible asset amortization
Intangible asset amortization expense, net of tax
Diluted share count

Intangible asset amortization expense, net of tax,

per diluted share

$ 28,412
(8,507)
19,905
17,523

$ 35,367
(7,844)
27,523
18,692

$ 47,576
(10,757)
36,819
19,612

$ 41,135
(2,948)
38,187
20,619

$ 37,680
(2,604)
35,076
23,634

$

1.14

$

1.47

$

1.88

$

1.85

$

1.48

29

Table of Contents

(in thousands, except per share data)

2018

2017

2016

2015

2014

For the years ended December 31,

Calculation of the impact of share-based compensation

expense, net of tax
Share-based compensation expense
Tax benefit from share-based compensation

expense

Share-based compensation expense, net of tax
Diluted share count

Share-based compensation expense, net of tax, per

diluted share

Calculation of the impact of gain on sale of business,

net of tax
Gain on sale of business
Tax provision from gain on sale of business
Gain on sale of business, net of tax
Diluted share count

$ 10,192

$

4,255

$

6,188

$

4,812

$

2,236

(3,051)
7,141
17,523

(944)
3,311
18,692

(1,399)
4,789
19,612

(345)
4,467
20,619

(155)
2,081
23,634

$

0.41

$

0.18

$

0.24

$

0.22

$

0.09

$ (13,688)
4,347
(9,341)
17,523

$

— $
—
—
18,692

— $
—
—
19,612

— $
—
—
20,619

—
—
—
23,634

Gain on sale of business, net of tax, per diluted share

$

(0.53)

$

— $

— $

— $

—

Calculation of the impact of sales tax accrual, net of

tax
Sales tax accrual
Tax benefit from sales tax accrual
Sales tax accrual, net of tax
Diluted share count

$

6,228
(1,620)
4,608
17,523

$

— $
—
—
18,692

— $
—
—
19,612

— $
—
—
20,619

—
—
—
23,634

Sales tax accrual, net of tax, per diluted share

$

0.26

$

— $

— $

— $

—

Calculation of the impact of restructuring charges, net

of tax
Restructuring charges
Tax benefit from restructuring charges
Restructuring charges, net of tax
Diluted share count

$ 11,560
(2,594)
8,966
17,523

$

— $
—
—
18,692

— $
—
—
19,612

— $
—
—
20,619

—
—
—
23,634

Restructuring charges, net of tax, per diluted share

Calculation of the impact of loss on debt refinancing,

net of tax
Loss on debt refinancing
Tax benefit from loss on debt refinancing
Loss on debt refinancing, net of tax
Diluted share count

$

$

0.51

$

— $

— $

— $

—

4,434
(1,202)
3,232
17,523

$

— $
—
—
18,692

— $
—
—
19,612

— $
—
—
20,619

—
—
—
23,634

Loss on debt refinancing, net of tax, per diluted share

$

0.18

$

— $

— $

— $

—

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Table of Contents

(in thousands, except per share data)

2018

2017

2016

2015

2014

For the years ended December 31,

Calculation of goodwill write-off from business exit,

net of tax
Goodwill write-off from business exit
Tax benefit from goodwill write-off from business

exit

Goodwill write-off from business exit, net of tax
Diluted share count

$

2,640

$

— $

— $

— $

—

(687)
1,953
17,523

—
—
18,692

—
—
19,612

—
—
20,619

—
—
23,634

Goodwill write-off from business exit, net of tax, per

diluted share

$

0.11

$

— $

— $

— $

—

Calculation of the impact of unrealized loss on
investment in equity securities, net of tax
Unrealized loss on investment in equity securities
Tax benefit from unrealized loss on investment in

equity securities

Unrealized loss on investment in equity securities,

net of tax

Diluted share count

Unrealized loss on investment in equity securities, net

of tax, per diluted share

Certain income tax related items, net resulting from:

Luxembourg subsidiaries merger, net
Other income tax rate changes
Foreign income tax reserves
Certain income tax related items, net
Diluted share count

$ 12,972

$

— $

— $

— $

(3,374)

—

—

—

—

—

9,598
17,523

—
18,692

—
19,612

—
20,619

—
23,634

$

$

0.55

$

— $

— $

— $

—

— $(300,908)
6,270
—
1,588
10,530
(284,108)
1,588
18,692
17,523

$

— $
—
—
—
19,612

— $
—
—
—
20,619

—
—
—
—
23,634

Certain income tax related items, net, per diluted share

$

0.09

$

(15.20)

$

— $

— $

—

Calculation of the impact of net litigation settlement

loss, net of tax
Net litigation settlement loss
Tax benefit from net litigation settlement loss
Net litigation settlement loss, net of tax
Diluted share count

Net litigation settlement loss, net of tax, per diluted

share

Calculation of the impact of impairment loss, net of

tax
Impairment loss
Tax benefit from impairment loss
Impairment loss, net of tax
Diluted share count

Impairment loss, net of tax, per diluted share

$

$

$

$

500
(159)
341
17,523

$

— $ 28,000
(3,417)
—
24,583
—
19,612
18,692

$

— $
—
—
20,619

—
—
—
23,634

0.02

$

— $

1.25

$

— $

—

— $
—
—
17,523

— $
—
—
18,692

— $ 71,785
(1,155)
—
70,630
—
20,619
19,612

$ 37,473
(2,589)
34,884
23,634

— $

— $

— $

3.43

$

1.48

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Table of Contents

(in thousands, except per share data)

2018

2017

2016

2015

2014

For the years ended December 31,

Calculation of gain on Equator Earn Out, net of tax

Gain on Equator Earn Out
Tax provision from the gain on Equator Earn Out
Gain on Equator Earn Out, net of tax
Diluted share count

Gain on Equator Earn Out, net of tax, per diluted share

Net (loss) income attributable to Altisource

Income tax provision (benefit)
Interest expense (net of interest income)
Depreciation and amortization
Intangible asset amortization expense
Share-based compensation expense
Unrealized loss on investment in equity securities
Sales tax accrual
Loss on debt refinancing
Restructuring charges
Goodwill write-off from business exit
Gain on sale of business
Net litigation settlement loss
Impairment loss
Gain on Equator Earn Out

$

$

$

— $
—
—
17,523

— $
—
—
18,692

— $
—
—
19,612

(7,591)
651
(6,940)
20,619

$ (37,924)
2,621
(35,303)
23,634

— $

— $

— $

(0.34)

$

(1.49)

(5,382)
4,098
25,514
30,799
28,412
10,192
12,972
6,228
4,434
11,560
2,640
(13,688)
500
—
—

$ 308,891
(276,256)
21,983
36,447
35,367
4,255
—
—
—
—
—
—
—
—
—

$ 28,693
12,935
24,321
36,788
47,576
6,188
—
—
—
—
—
—
28,000
—
—

$ 41,598
8,260
28,075
36,470
41,135
4,812
—
—
—
—
—
—
—
71,785
(7,591)

$ 134,484
10,178
23,260
29,046
37,680
2,236
—
—
—
—
—
—
—
37,473
(37,924)

Adjusted EBITDA

$ 118,279

$ 130,687

$ 184,501

$ 224,544

$ 236,433

Income tax (provision) benefit

Certain income tax related items, net

Income tax provision before certain income tax related

items, net

Income before income taxes and non-controlling

interests

$

$

$

(4,098)
1,588

$ 276,256
(284,108)

$ (12,935)
—

$

(8,260)
—

$ (10,178)
—

(2,510)

$

(7,852)

$ (12,935)

$

(8,260)

$ (10,178)

1,399

$ 35,375

$ 44,321

$ 53,060

$ 147,265

Adjusted effective income tax rate

179.4%

22.2%

29.2%

15.6%

6.9%

Cash flows from operating activities

Net litigation settlement loss payment
Increase in short-term investments in real estate

Adjusted cash flows from operating activities
Less: Additions to premises and equipment

$ 68,402
500
10,468
79,370
(3,916)

$ 66,082
28,000
16,380
110,462
(10,514)

$ 126,818
—
13,025
139,843
(23,269)

$ 195,352
—
—
195,352
(36,188)

$ 197,493
—
—
197,493
(64,846)

Adjusted cash flows from operating activities less

additions to premises and equipment

$ 75,454

$ 99,948

$ 116,574

$ 159,164

$ 132,647

2018

2017

2016

2015

2014

December 31,

Senior secured term loan

Less: cash and cash equivalents
Less: investment in equity securities

$ 338,822
(58,294)
(36,181)

$ 413,581
(105,006)
(49,153)

$ 479,653
(149,294)
(45,754)

$ 536,598
(179,327)
—

$ 591,543
(161,361)
—

Net debt less investment in equity securities

$ 244,347

$ 259,422

$ 284,605

$ 357,271

$ 430,182

_________________________

Note: Amounts may not add to the total due to rounding.

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ITEM 7.  MANAGEMENT’S  DISCUSSION AND ANALYSIS  OF  FINANCIAL  CONDITION AND  RESULTS  OF 

OPERATIONS

Management’s  discussion  and  analysis  of  financial  condition  and  results  of  operations  (“MD&A”)  is  a  supplement  to  the 
accompanying consolidated financial statements and is intended to provide a reader of our financial statements with a narrative 
from the perspective of management on our businesses, current developments, financial condition, results of operations and liquidity.  
Significant sections of the MD&A are as follows:

Overview.    This  section,  beginning  below,  provides  a  description  of  recent  developments  we  believe  are  important  in 
understanding our results of operations and financial condition as well as understanding anticipated future trends.  It also 
provides  a  brief  description  of  significant  transactions  and  events  that  affect  the  comparability  of  financial  results  and  a 
discussion of the progress being made on our strategic initiatives.

Consolidated Results of Operations.  This section, beginning on page 38, provides an analysis of our consolidated results of 
operations for the three years ended December 31, 2018.

Segment Results of Operations.  This section, beginning on page 44, provides an analysis of each business segment for the 
three years ended December 31, 2018 as well as Other Businesses, Corporate and Eliminations.  In addition, we discuss 
significant transactions, events and trends that may affect the comparability of the results being analyzed.

Liquidity and Capital Resources.  This section, beginning on page 53, provides an analysis of our cash flows for the three 
years ended December 31, 2018.  We also discuss restrictions on cash movements, future commitments and capital resources.

Critical Accounting Policies, Estimates and Recent Accounting Pronouncements.  This section, beginning on page 56, identifies 
those accounting principles we believe are most important to our financial results and that require significant judgment and 
estimates on the part of management in application.  We provide all of our significant accounting policies in Note 2 to the 
accompanying consolidated financial statements.

Other Matters.  This section, beginning on page 59, provides a discussion of off-balance sheet arrangements to the extent they 
exist.    In  addition,  we  provide  a  tabular  discussion  of  contractual  obligations,  discuss  any  significant  commitments  or 
contingencies and customer concentration.

OVERVIEW

Our Business

We are an integrated service provider and marketplace for the real estate and mortgage industries.  Combining operational excellence 
with a suite of innovative services and technologies, Altisource helps solve the demands of the ever-changing markets we serve.

We report our operations through two reportable segments: Mortgage Market and Real Estate Market.  In addition, we report Other 
Businesses, Corporate and Eliminations separately.  The Mortgage Market segment provides loan servicers and originators with 
marketplaces, services and technologies that span the mortgage lifecycle.  The Real Estate Market segment provides real estate 
consumers and rental property investors with marketplaces and services that span the real estate lifecycle.  In addition, the Other 
Businesses,  Corporate  and  Eliminations  segment  includes  businesses  that  provide  post-charge-off  consumer  debt  collection 
services primarily to debt originators (e.g., credit card, auto lending and retail credit), customer relationship management services 
primarily to the utility, insurance and hotel industries and IT infrastructure management services.  Other Businesses, Corporate 
and Eliminations also includes interest expense and costs related to corporate support functions including executive, finance, law, 
compliance, human resources, vendor management, facilities, risk management, and sales and marketing costs not allocated to 
the business units as well as eliminations between the reportable segments.

We classify revenue in three categories: service revenue, revenue from reimbursable expenses and non-controlling interests.  Service 
revenue consists of amounts attributable to our fee-based services and sales of short-term investments in real estate.  Reimbursable 
expenses consist of amounts we incur on behalf of our customers in performing our fee-based services that we pass directly on to 
our customers without a markup.  Non-controlling interests represent the earnings of Lenders One, a consolidated entity that is a 
mortgage cooperative managed, but not owned, by Altisource.  Lenders One is included in revenue and reduced from net income 
to arrive at net income attributable to Altisource.

Strategy and Growth Businesses

We are focused on becoming one of the premier providers of mortgage and real estate marketplaces and related services to a broad 
and diversified customer base.  Within the mortgage and real estate market segments, we facilitate transactions and provide products, 

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solutions and services related to home sales, home purchases, home rentals, home maintenance, mortgage originations and mortgage 
servicing.

Each of our strategic businesses provides Altisource the potential to grow and diversify our customer and revenue base.  We believe 
these businesses operate in very large markets and directly leverage our core competencies and distinct competitive advantages.  
A further description of our four strategic businesses follows.

Servicer Solutions:

Through this business, we provide a suite of services and technologies to meet the evolving and growing needs of loan servicers.  
We are focused on growing referrals from our existing customer base, expanding the service and proprietary technology offerings 
to our customer base, and attracting new customers to our offerings.  We have a customer base that includes Ocwen, a GSE, NRZ, 
several large bank and non-bank servicers and asset managers.  We believe we are one of only a few providers with a broad suite 
of servicer solutions, nationwide coverage and demonstrated scalability.  Further, we believe we are well positioned to gain market 
share as delinquency rates rise and as existing customers and prospects consolidate to larger, full-service providers and outsource 
services that have historically been performed in-house.

Origination Solutions:

Through this business, we provide a suite of services and technologies to meet the evolving and growing needs of lenders, mortgage 
purchasers and securitizers.  We are focused on growing referrals from our existing customer base, expanding the service and 
proprietary technology offerings to our customer base and attracting new customers to our offerings.  We have a customer base 
that includes the Lenders One cooperative mortgage bankers, the Mortgage Builder® loan origination system customers and mid-
size and larger bank and non-bank loan originators.  We believe our suite of services and technologies positions us to grow our 
relationships with our existing customer base by providing additional products, services and solutions to these customers.  Further, 
we believe we are well positioned to attract new customers as prospects consolidate to larger, full-service providers and outsource 
services that have historically been performed in-house.

Consumer Real Estate Solutions:

Through this business, we provide real estate buyers and sellers with a technology enabled real estate brokerage and the integrated 
services to support them in buying and selling a home.  Our offerings include local real estate agent services, loan brokerage, and 
closing and title services.  We are focused on continuing to develop this business by capitalizing on Altisource’s experience in 
online real estate marketing and loan origination services, as well as on more recently developed agile execution competencies.

Real Estate Investor Solutions:

Through this business, we have historically provided a suite of services and technologies to support buyers and sellers of single-
family investment homes, including our purchase, renovation, leasing and sale of short-term investments in real estate through 
our BRS business unit.  We have a customer base that includes RESI and other institutional and smaller single-family rental 
investors.  In August 2018, Altisource entered into an amendment to its agreements with RESI to sell Altisource’s rental property 
management business to RESI and permit RESI to internalize certain services that had been provided by Altisource.  These services 
were historically provided under an agreement between RESI and Altisource, in which Altisource was the sole provider of rental 
property management services to RESI through December 2027, subject to certain exceptions.  In November 2018, we announced 
plans to sell our short-term investments in real estate and discontinue the BRS business.  Except for these changes, we continue 
focus on supporting and growing referrals from existing and new customers.

Share Repurchase Program

On May 15, 2018, our shareholders approved the renewal and replacement of the share repurchase program previously approved 
by the shareholders on May 17, 2017.  Under the program, we are authorized to purchase up to 4.3 million shares of our common 
stock, based on a limit of 25% of the outstanding shares of common stock on the date of approval, at a minimum price of $1.00
per share and a maximum price of $500.00 per share, for a period of five years from the date of approval.  As of December 31, 
2018, approximately 3.4 million shares of common stock remain available for repurchase under the program.  We purchased 
1.6 million shares of common stock at an average price of $25.53 per share during the year ended December 31, 2018, 1.6 million
shares at an average price of $23.84 per share during the year ended December 31, 2017 and 1.4 million shares at an average price 
of $26.81 per share during the year ended December 31, 2016.  Luxembourg law limits share repurchases to the balance of Altisource 
Portfolio  Solutions  S.A.  (unconsolidated  parent  company)  retained  earnings,  less  the  value  of  shares  repurchased.    As  of 
December 31, 2018, we can repurchase up to approximately $139 million of our common stock under Luxembourg law.  Our 
Credit Agreement  also  limits  the  amount  we  can  spend  on  share  repurchases,  which  was  approximately  $489 million  as  of 
December 31, 2018, and may prevent repurchases in certain circumstances.

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Table of Contents

Ocwen Related Matters

During the year ended December 31, 2018, Ocwen was our largest customer, accounting for 52% of our total revenue.  Additionally, 
6% of our revenue for the year ended December 31, 2018 was earned on the loan portfolios serviced by Ocwen, when a party other 
than Ocwen or the MSR owner selected Altisource as the service provider.

Ocwen has disclosed that it is subject to a number of ongoing federal and state regulatory examinations, cease and desist orders, 
consent orders, inquiries, subpoenas, civil investigative demand, requests for information and other actions and is subject to pending 
legal proceedings, some of which include claims against Ocwen for substantial monetary damages.  For example, on May 15, 
2017, Ocwen disclosed that on April 20, 2017, the CFPB and the State of Florida filed separate complaints in the United States 
District Court for the Southern District of Florida against Ocwen alleging violations of Federal consumer financial law and, in the 
case  of  Florida,  Florida  statutes.   As  another  example,  on  May  15,  2017,  Ocwen  also  disclosed  that  on April  28,  2017,  the 
Commonwealth of Massachusetts filed a lawsuit against Ocwen in the Superior Court for the Commonwealth of Massachusetts 
alleging violations of state consumer financial laws relating to Ocwen’s servicing business, including lender-placed insurance and 
property preservation fees.  Ocwen disclosed that the complaints seek to obtain permanent injunctive relief, consumer redress, 
refunds, restitution, disgorgement, damages, civil penalties, costs and fees and other relief. The foregoing or other matters could 
result in, and in some cases, have resulted in, adverse regulatory or other actions against Ocwen.  Previous regulatory actions 
against Ocwen resulted in subjecting Ocwen to independent oversight of its operations and placing certain restrictions on its ability 
to acquire servicing rights.

In addition to the above, Ocwen may become subject to future federal and state regulatory investigations, cease and desist orders, 
consent orders, inquiries, subpoenas, civil investigative demands, requests for information, other matters or legal proceedings, any 
of which could also result in adverse regulatory or other actions against Ocwen.

Ocwen has disclosed that NRZ is its largest client.  As of September 30, 2018, NRZ owned MSRs or rights to MSRs relating to 
approximately 57% of loans serviced and subserviced by Ocwen (measured in UPB).  In July 2017 and January 2018, Ocwen and 
NRZ entered into a series of agreements pursuant to which the parties agreed, among other things, to undertake certain actions to 
facilitate the transfer from Ocwen to NRZ of Ocwen’s legal title to the Subject MSRs and under which Ocwen will subservice 
mortgage loans underlying the Subject MSRs for an initial term of five years.  NRZ can terminate its sub-servicing agreement 
with Ocwen in exchange for the payment of a termination fee. 

The foregoing may have significant adverse effects on Ocwen’s business and/or our continuing relationship with Ocwen.  For 
example, Ocwen may be required to alter the way it conducts business, including the parties it contracts with for services (including 
IT and software services), it may be required to seek changes to its existing pricing structure with us, it may lose its non-GSE 
servicing rights or subservicing arrangements or may lose one or more of its state servicing or origination licenses.  Additional 
regulatory actions or adverse financial developments may impose additional restrictions on or require changes in Ocwen’s business 
that could require it to sell assets or change its business operations. Any or all of these effects could result in our eventual loss of 
Ocwen as a customer or a reduction in the number and/or volume of services they purchase from us or the loss of other customers.

If any of the following events occurred, Altisource’s revenue could be significantly lower and our results of operations could be 
materially adversely affected, including from the possible impairment or write-off of goodwill, intangible assets, property and 
equipment, other assets and accounts receivable:

•  Altisource loses Ocwen as a customer or there is a significant reduction in the volume of services they purchase from us

•  Ocwen loses, sells or transfers a significant portion or all of its remaining non-GSE servicing rights or subservicing 

arrangements and Altisource fails to be retained as a service provider

•  Ocwen loses state servicing licenses in states with a significant number of loans in Ocwen’s servicing portfolio

•  The contractual relationship between Ocwen and Altisource changes significantly or there are significant changes to our 

pricing to Ocwen for services from which we generate material revenue

•  Altisource otherwise fails to be retained as a service provider

Management cannot predict whether any of these events will occur or the amount of any impact they may have on Altisource. 
However, in the event one or more of these events materially negatively impact Altisource, we believe the variable nature of our 
cost structure would allow us to realign our cost structure in line with remaining revenue.  Furthermore, in the event of a significant 
reduction in the volume of services purchased or loan portfolios serviced by Ocwen (such as a transfer of Ocwen’s remaining 
servicing rights to a successor servicer), we believe the impact to Altisource could occur over an extended period of time.  During 
this period, we believe that we will continue to generate revenue from all or a portion of Ocwen’s loan portfolios.

Our Servicer Solutions, Origination Solutions and Consumer Real Estate Solutions businesses are focused on diversifying and 
growing our revenue and customer base and we have a sales and marketing strategy to support these businesses.  Management 
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Table of Contents

believes our plans, together with current liquidity and cash flows from operations, would be sufficient to meet our working capital, 
capital expenditures, debt service and other cash needs.  However, there can be no assurance that our plans will be successful or 
our operations will be profitable.

Factors Affecting Comparability

The following items may impact the comparability of our results:

• 

•  The  average  number  of  loans  serviced  by  Ocwen  on  REALServicing  (including  those  MSRs  owned  by  NRZ  and 
subserviced by Ocwen) was approximately 1.1 million, 1.3 million and 1.5 million for the years ended December 31, 
2018,  2017  and  2016,  respectively.    The  average  number  of  delinquent  non-GSE  loans  serviced  by  Ocwen  on 
REALServicing (including those MSRs owned by NRZ and subserviced by Ocwen) was approximately 152 thousand, 
182 thousand and 219 thousand for the years ended December 31, 2018, 2017 and 2016, respectively.
In August 2018, we sold our rental property management business to RESI for total transaction proceeds of $18.0 million, 
$15.0 million of which was received on the closing date of August 8, 2018 and $3.0 million of which will be received on 
the earlier of a RESI change of control or on August 8, 2023.  We recognized a $13.7 million pretax gain on the sale of 
this business during the year ended December 31, 2018 in the accompanying consolidated statements of operations and 
comprehensive income (loss).
In November 2018, the Company announced its plans to sell its short-term investments in real estate and discontinue 
the Company’s BRS business and recognized a $2.6 million write-off of goodwill attributable to the BRS business in 
the fourth quarter of 2018.
In August 2018, Altisource initiated Project Catalyst, a restructuring plan intended to optimize our operations and reduce 
costs to better align our cost structure with our anticipated revenues and improve our operating margins.  During the year 
ended December 31, 2018, we incurred $11.6 million of severance costs, professional services fees and facility shut-
down costs related to the restructuring plan.  We expect to incur additional severance costs and professional services fees 
through 2019 in connection with this restructuring and will expense those costs as incurred.  Based on our preliminary 
analysis, we currently anticipate the future costs relating to the restructuring plan to be in the range of approximately $25 
million to $35 million.

• 

• 

•  On June 21, 2018, the United States Supreme Court rendered a 5-4 majority decision in South Dakota v. Wayfair, Inc., 
holding that a state may require a remote seller with no physical presence in the state to collect and remit sales tax on 
goods and services provided to purchasers in the state, overturning existing court precedent.  The Company is analyzing 
its services for potential exposure to sales tax in various jurisdictions in the United States and believes that the Company 
has a related estimated probable loss of $6.2 million.  As a result, the Company recognized a $6.2 million loss for the 
year ended December 31, 2018 in selling, general and administrative expenses in the consolidated statements of operations 
and comprehensive income (loss).  The Company is in the process of developing and implementing a solution that will 
enable it to invoice, collect and remit sales tax in the applicable jurisdictions.  The Company is also analyzing what rights, 
if any, it has to seek reimbursement for sales tax payments from clients.  As the Company completes its evaluation of 
potential sales tax exposure, the Company may increase its accrual for sales tax exposure and recognize additional losses, 
which are not currently estimable.  These additional losses could result in a material adjustment to our consolidated 
financial statements which would impact our financial condition and results of operations.

•  On April 3,  2018, Altisource  and  its  wholly-owned  subsidiary, Altisource  S.à r.l.  entered  into  the  Credit Agreement, 
pursuant to which, among other things, Altisource borrowed $412.0 million in the form of Term B Loans.  Proceeds from 
the Term B Loans were used to repay the Company’s prior senior secured term loan.  The comparative average interest 
rates under the Credit Agreement for the Term B Loans and the prior credit agreement were 6.0%, 4.6% and 4.5% for the 
years ended December 31, 2018, 2017 and 2016, respectively.  In connection with the refinancing, we recognized a loss 
of $4.4 million from the write-off of unamortized debt issuance costs and debt discount in 2018 (no comparative amounts 
in 2017 and 2016).
In August 2018, the Company used the proceeds received from the sale of the rental property management business to 
RESI to repay $15.0 million of the Term B Loans.  In addition, the Company repaid $49.9 million of the Term B Loans 
in the fourth quarter of 2018 from proceeds from the sale certain of the BRS inventory received during December 2018 
and in anticipation of receiving additional proceeds during the first half of 2019.

• 

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•  Effective January 1, 2018, the Company adopted Accounting Standards Update No. 2016-01, Financial Instruments - 
Overall (Subtopic 825-10): Recognition and Measurement of Financial Assets and Financial Liabilities, which requires 
certain equity investments to be measured at fair value with changes in fair value recognized in net income.  Previously, 
changes in the fair value of the Company’s available for sale securities were included in comprehensive income.  During 
the year ended December 31, 2018, we recognized an unrealized loss of $13.0 million (no comparative amounts in 2017 
and 2016) on our investment in RESI in other income (expense), net in the consolidated statements of operations and 
comprehensive  income  (loss)  from  a  change  in  the  market  value  of  RESI  common  shares.    During  the  years  ended 
December 31, 2017 and 2016, an unrealized gain (loss) on our investment in RESI of $2.5 million and $(1.7) million, 
respectively, net of income tax (provision) benefit, was reflected in other comprehensive income in the consolidated 
statements of operations and comprehensive income (loss).

•  During 2017, we repurchased portions of our senior secured term loan with an aggregate par value of $60.1 million at a 
weighted average discount of 10.7%, recognizing a net gain of $5.6 million on the early extinguishment of debt in other 
income.  During 2016, we repurchased portions of our senior secured term loan with an aggregate par value of $51.0 
million at a weighted average discount of 13.2%, recognizing a net gain of $5.5 million on the early extinguishment of 
debt in other income.

•  The Company’s effective income tax rate for the year ended December 31, 2018 was 292.9%, which differs from the 
Luxembourg statutory income tax rate of 26.0%.  In 2018, the Company’s effective income tax rate was unusually high 
because certain of the Company’s India and United States subsidiaries generated taxable income based on cost plus transfer 
pricing to our Luxembourg subsidiary for their services and the Luxembourg subsidiary incurred a taxable loss.  As these 
jurisdictions have different effective income tax rates (i.e., India has a higher effective income tax rate than Luxembourg), 
and because of a $1.6 million foreign income tax reserve (and related interest), the Company recognized consolidated 
income tax expense that was greater than income before income taxes and non-controlling interests.

•  The effective income tax rate for the year ended December 31, 2017 was (780.9)%, impacted by three significant items.  
On December 27, 2017, two of the Company’s wholly-owned subsidiaries, Altisource Solutions S.à r.l. and Altisource 
Holdings  S.à r.l.,  merged,  with Altisource  Holdings  S.à r.l.  as  the  surviving  entity.   Altisource  Holdings  S.à  r.l.  was 
subsequently renamed Altisource S.à r.l.  The merger is part of a larger subsidiary restructuring plan designed to simplify 
the Company’s corporate structure, allow it to operate more efficiently and reduce administrative costs.  For Luxembourg 
tax purposes, the merger was recognized at fair value and generated a net operating loss (“NOL”) of $1.3 billion, with a 
17 year life, and generated a deferred tax asset of $342.6 million as of December 31, 2017, before a valuation allowance 
of $41.6 million.  This deferred tax asset was partially offset by the impact of other changes in U.S. and Luxembourg 
income tax rates of $6.3 million and an increase in certain foreign income tax reserves (and related interest) of $10.5 
million for the year ended December 31, 2017.  Excluding these three items, the Company’s adjusted effective income 
tax rate would have been 22.2% for the year ended December 31, 2017 (see non-GAAP measures defined and reconciled 
on pages 28 to 32).  For the year ended December 31, 2016, the Company’s effective income tax rate was 29.2% and was 
consistent with the Company’s statutory rate of 29.2%. 
In the fourth quarter of 2016, we recorded a litigation settlement loss, net of insurance recovery, of $28.0 million, net of 
a $4.0 million insurance recovery related to an agreed settlement of a class action lawsuit (no comparative amounts in 
2018 and 2017).

• 

•  On July 29, 2016, we acquired certain assets and assumed certain liabilities of Granite for $9.5 million.  Granite provides 
residential and commercial loan disbursement processing, risk mitigation and construction inspection services to lenders 
and is included in our Origination Solutions business in the Mortgage Market segment.

•  During the year ended December 31, 2016, we purchased 4.1 million shares of RESI common stock for $48.2 million.  
In addition, we incurred expenses of $3.4 million related to this investment during the year ended December 31, 2016
(no comparative amounts in 2018 and 2017).

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Table of Contents

CONSOLIDATED RESULTS OF OPERATIONS

Summary Consolidated Results

Following is a discussion of our consolidated results of operations for the years ended December 31, 2018, 2017 and 2016.  For 
a more detailed discussion of the factors that affected the results of our business segments in these periods, see “Segment Results 
of Operations” below.

The following table sets forth information on our results of operations for the years ended December 31:

(in thousands, except per share data)

2018

% Increase
(decrease)

2017

% Increase
(decrease)

2016

Service revenue

Mortgage Market
Real Estate Market
Other Businesses, Corporate and Eliminations

Total service revenue

Reimbursable expenses
Non-controlling interests
Total revenue
Cost of revenue
Gross profit
Operating expenses (income):

Selling, general and administrative expenses
Gain on sale of business
Restructuring charges
Litigation settlement loss, net of $4,000

 insurance recovery
Income from operations
Other income (expense), net:

Interest expense
Unrealized loss on investments in equity 

securities

Other income (expense), net

Total other income (expense), net

Income before income taxes and non-controlling

interests

Income tax (provision) benefit

Net (loss) income
Net income attributable to non-controlling interests

$ 655,766
88,755
60,959
805,480
30,039
2,683
838,202
622,165
216,037

175,670
(13,688)
11,560

—
42,495

(26,254)

(12,972)
(1,870)
(41,096)

1,399
(4,098)

(2,699)
(2,683)

(13)
2
4
(10)
(25)
(2)
(11)
(11)
(11)

(9)
N/M
N/M

—
(15)

$ 754,058
86,821
58,682
899,561
39,912
2,740
942,213
699,865
242,348

192,642
—
—

—
49,706

(3)
2
(30)
(5)
(23)
2
(6)
1
(21)

(10)
—
—

(100)
(24)

$ 774,514
84,805
83,280
942,599
52,011
2,693
997,303
690,045
307,258

214,155
—
—

28,000
65,103

18

(22,253)

(9)

(24,412)

N/M
(124)
187

(96)
(101)

(101)
(2)

—
7,922
(14,331)

35,375

276,256

311,631
(2,740)

—
118
(31)

(20)
N/M

N/M
2

—
3,630
(20,782)

44,321
(12,935)

31,386
(2,693)

Net (loss) income attributable to Altisource

$

(5,382)

(102)

$ 308,891

N/M $

28,693

Margins:

Gross profit/service revenue
Income from operations/service revenue

(Loss) earnings per share:

Basic
Diluted

Weighted average shares outstanding:

Basic
Diluted

_____________________________________

N/M — not meaningful.

27%
5%

27%
6%

33%
7%

$
$

(0.32)
(0.32)

(102)
(102)

$
$

16.99
16.53

N/M $
N/M $

1.53
1.46

(6)
(9)

18,183
18,692

(3)
(5)

18,696
19,612

17,073
17,073

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Table of Contents

(in thousands, except per share data)

Non-GAAP Financial Measures (1)

2018

% Increase
(decrease)

2017

% Increase
(decrease)

2016

Adjusted net income attributable to Altisource
Adjusted diluted earnings per share
Adjusted EBITDA

$
$
$

42,609
2.43
118,279

(23)
(18)
(9)

$
$
$

55,617
2.98
130,687

(41)
(38)
(29)

$
$
$

94,884
4.84
184,501

_____________________________________
(1)  These are non-GAAP measures that are defined and reconciled to the corresponding GAAP measures on pages 28 to 32.

Revenue

We recognized service revenue of $805.5 million for the year ended December 31, 2018, a 10% decrease compared to the year 
ended December 31, 2017.  The decrease was driven by the reduction in the size of Ocwen’s portfolio and number of delinquent 
loans in its portfolio resulting from loan repayments, loan modifications, short sales, REO sales and other forms of resolution in 
the Mortgage Market segment.  Service revenue in the Real Estate Market segment increased for the year ended December 31, 
2018 as a result of higher transaction volumes and commission rates per transaction in the Consumer Real Estate Solutions business 
and growth in home sale revenue in the BRS and renovation management businesses in Real Estate Investor Solutions, largely 
offset by a decline in revenues in the Real Estate Investor Solutions business from RESI’s smaller portfolio of non-performing 
loans and REO, as RESI continues to sell off this portfolio and focus on directly acquiring, renovating and managing rental homes.

We recognized service revenue of $899.6 million for the year ended December 31, 2017, a 5% decrease compared to the year 
ended December 31, 2016.  The decrease was primarily due to lower service revenue in our IT infrastructure services and customer 
relationship management businesses in the Other Businesses, Corporate and Eliminations segment and, in the Mortgage Market 
segment, a reduction in the size of Ocwen’s portfolio and number of delinquent loans in its portfolio resulting from loan repayments, 
loan modifications, short sales, REO sales and other forms of resolution.  IT infrastructure services revenue declined from the 
transition of resources supporting Ocwen’s technology infrastructure to Ocwen.  Beginning in the fourth quarter of 2015 and 
continuing through 2017, we transitioned resources supporting Ocwen’s technology infrastructure from Altisource to Ocwen.  The 
decrease in the customer relationship management service revenue was primarily due to severed client relationships with certain 
non-profitable clients and a reduction in volume from the transition of services from one customer to another.  The declines in the 
Mortgage Market segment were partially offset by growth in property preservation and inspection business from Ocwen as well 
as non-Ocwen customers and the impact of the 2015 change in the billing model for preservation services on new Ocwen REO 
referrals  that  resulted  in  certain  services  that  were  historically  reimbursable  expenses  revenue  becoming  service  revenue.  
Furthermore, Mortgage Market service revenue from loan disbursement processing services increased from the full year impact 
of the Granite acquisition in July 2016. Service revenue in the Real Estate Market was lower as a result of RESI’s smaller portfolio 
of non-performing loans and REO, which was largely offset by increased service revenue from home sales in the BRS business, 
which began operations in the second half of 2016, and an increase in the renovation management business.

We recognized reimbursable expense revenue of $30.0 million for the year ended December 31, 2018, a 25% decrease compared 
to  the  year  ended  December 31,  2017.    We  recognized  reimbursable  expense  revenue  of  $39.9  million  for  the  year  ended 
December 31, 2017, a 23% decrease compared to the year ended December 31, 2016.  The decreases in reimbursable expense 
revenue were primarily a result of, in the Mortgage Market segment, a reduction in the size of Ocwen’s portfolio and number of 
delinquent loans in its portfolio resulting from loan repayments, loan modifications, short sales, REO sales and other forms of 
resolution, as discussed in service revenue above.  In addition, the decrease for the year ended December 31, 2017 was driven by 
the change in 2015 in the billing model for preservation services on new Ocwen REO referrals described above, which impacted 
reimbursable expense revenue in the Mortgage Market.

Certain of our revenues are impacted by seasonality.  More specifically, revenues from property sales, loan originations and certain 
property preservation services typically tend to be at their lowest level during the fall and winter months and at their highest level 
during the spring and summer months.  In addition, revenue in the asset recovery management business typically tends to be higher 
in the first quarter, as borrowers may utilize tax refunds and bonuses to pay debts, and generally declines throughout the rest of 
the year.

Cost of Revenue and Gross Profit

Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service and 
operations roles, fees paid to external providers related to the provision of services, cost of real estate sold, reimbursable expenses, 
technology and telecommunications costs and depreciation and amortization of operating assets.

39

Table of Contents

Cost of revenue consists of the following for the years ended December 31:

(in thousands)

Compensation and benefits
Outside fees and services
Cost of real estate sold
Reimbursable expenses
Technology and telecommunications
Depreciation and amortization

2018

% Increase
(decrease)

2017

% Increase
(decrease)

2016

$

200,486
278,380
47,659
30,039
41,588
24,013

(17)
(14)
95
(25)
(2)
(12)

$

240,487
325,459
24,398
39,912
42,340
27,269

$

(9)
8
N/M
(23)
(4)
2

264,796
301,116
1,040
52,011
44,295
26,787

Total

$

622,165

(11)

$

699,865

1

$

690,045

N/M — not meaningful.

We recognized cost of revenue of $622.2 million for the year ended December 31, 2018, an 11% decrease compared to the year 
ended December 31, 2017.  The decrease was primarily driven by lower service revenue from Ocwen’s portfolio in the Mortgage 
Market segment, and related cost reduction initiatives and early benefits of Project Catalyst, partially offset by an increase in cost 
of real estate sold in the Real Estate Investor Solutions business.  The decrease in outside fees and services in the Servicer Solutions 
business in the Mortgage Market segment was driven by lower property preservation and inspection orders from the reduction in 
the size of Ocwen’s portfolio, as discussed in the revenue section above.  The decline in compensation and benefits in certain of 
our businesses resulted from reduced headcount consistent with the revenue decline from the Ocwen and RESI portfolios and from 
the implementation of efficiency initiatives and early benefits of Project Catalyst.  The decrease in reimbursable expenses was 
consistent with the decrease in reimbursable expense revenue discussed in the revenue section above.  The increase in cost of real 
estate sold in the Real Estate Investor Solutions business in the Real Estate Market segment was due to growth in BRS home sale 
transactions.

We recognized cost of revenue of $699.9 million for the year ended December 31, 2017, a 1% increase compared to the year ended 
December 31, 2016.  The increase was primarily driven by higher outside fees and services and cost of real estate sold, partially 
offset by decreases in compensation and benefits and reimbursable expenses.  Outside fees and services increased in the Mortgage 
Market due to growth in referrals of certain higher cost property preservation services in the Servicer Solutions business and the 
change in the billing model discussed in the revenue section above, partially offset by lower costs related to RESI’s smaller portfolio 
of non-performing loans and REO in the Real Estate Investor Solutions business.  The decrease in reimbursable expenses in the 
Mortgage Market was primarily due to fewer REO properties under the prior billing model discussed in the revenue section above.  
The increases in cost of real estate sold were the result of properties sold in connection with our BRS business, which began 
operations in the second half of 2016.

Gross profit decreased to $216.0 million, representing 27% of service revenue, for the year ended December 31, 2018 compared 
to $242.3 million, representing 27% of service revenue, for the year ended December 31, 2017.  Gross profit as a percentage of 
service revenue in 2018 was consistent with 2017, as the revenue declines were generally offset by lower cost of revenue, as 
discussed above.

Gross profit decreased to $242.3 million, representing 27% of service revenue, for the year ended December 31, 2017 compared 
to $307.3 million, representing 33% of service revenue, for the year ended December 31, 2016.  Gross profit as a percentage of 
service revenue decreased in 2017 primarily due to revenue mix and investments in our growth businesses.  Revenue mix changed 
from growth in the lower margin property preservation services, BRS and renovation management businesses and declines in other 
higher margin businesses.

Selling, General and Administrative Expenses

Selling,  general  and  administration  expenses  (“SG&A”)  include  payroll  for  personnel  employed  in  executive,  finance,  law, 
compliance, human resources, vendor management, facilities, risk management, sales and marketing roles.  This category also 
includes professional fees, occupancy costs, marketing costs, depreciation and amortization of non-operating assets and other 
expenses.

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Table of Contents

SG&A expenses consist of the following for the years ended December 31:

(in thousands)

Compensation and benefits
Professional services
Occupancy related costs
Amortization of intangible assets
Depreciation and amortization
Marketing costs
Other

2018

% Increase
(decrease)

2017

% Increase
(decrease)

2016

$

51,043
16,950
30,851
28,412
6,786
14,707
26,921

$

(12)
26
(15)
(20)
(26)
(9)
12

58,157
13,421
36,371
35,367
9,178
16,171
23,977

$

5
(42)
(3)
(26)
(8)
(42)
92

55,577
23,284
37,370
47,576
10,001
27,847
12,500

Selling, general and administrative expenses

$

175,670

(9)

$

192,642

(10)

$

214,155

SG&A for the year ended December 31, 2018 of $175.7 million decreased by 9% compared to the year ended December 31, 2017.  
The decrease was primarily driven by lower compensation and benefits, primarily in the Mortgage Market segment,  as we reduced 
headcount from the implementation of efficiency initiatives and early benefits of Project Catalyst, and by lower amortization of 
intangible assets, due to lower revenue generated by the Homeward Residential, Inc. (“Homeward”) and Residential Capital, LLC 
(“ResCap”) portfolios (revenue-based amortization) in the Mortgage Market segment, consistent with the reduction in the size of 
Ocwen’s portfolio discussed in the revenue section above.  Decreases in SG&A were also due to lower occupancy related costs, 
driven by initiatives to reduce our facilities footprint in 2017 and 2018.  These decreases were partially offset by increases in Other 
Businesses, Corporate and Eliminations in Other from a $6.2 million contingent loss accrual for sales tax exposure in the United 
States and an increase in professional services, from increased legal and professional services costs in connection with certain 
legal and regulatory matters.

SG&A for the year ended December 31, 2017 of $192.6 million decreased by 10% compared to the year ended December 31, 
2016.  The decrease was primarily due to lower amortization of intangible assets driven by an increase in total projected revenue 
to be generated by the Homeward and ResCap portfolios over the lives of these portfolios (revenue-based amortization) and lower 
marketing  costs,  driven  by  initial  non-recurring  Owners.com  market  launch  costs  incurred  during  2016  and  the  reduction  in 
Owners.com recurring marketing spend as the business unit focused on improving the lead to closing conversion rate.  In addition, 
legal costs in professional services were lower in connection with the resolution of, and reduction in activities related to, several 
litigation and regulatory matters.  These decreases were partially offset by an increase in Other, primarily due to facility closures, 
litigation related costs, an increase in bad debt expense and a $3.0 million favorable loss accrual adjustment in Other in 2016.

Other Operating Expenses (Income)

Other operating expenses (income) include the gain on sale of business, restructuring charges and litigation settlement loss, net 
of insurance recovery.

Other operating expenses (income) consist of the following for the years ended December 31:

(in thousands)

2018

% Increase
(decrease)

2017

% Increase
(decrease)

2016

Gain on sale of business
Restructuring charges
Litigation settlement loss, net of $4,000

 insurance recovery

$

(13,688)
11,560

N/M $
N/M

—

—

Other operating expenses (income)

$

(2,128)

N/M $

—
—

—

—

— $
—

—
—

(100)

28,000

(100)

$

28,000

N/M — not meaningful.

In August 2018, we sold our rental property management business to RESI for total transaction proceeds of $18.0 million, $15.0 
million of which was received on the closing date of August 8, 2018 and $3.0 million of which will be received on the earlier of 
a RESI change of control or August 8, 2023.  For the year ended December 31, 2018, we recognized a $13.7 million pretax gain 
on sale of this business in connection with this transaction (no comparative amounts in 2017 or 2016).

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In August 2018, Altisource initiated Project Catalyst, a restructuring plan intended to optimize our operations and reduce costs to 
better align our cost structure with our anticipated revenues and improve our operating margins.  During the year ended December 31, 
2018, we incurred $11.6 million of severance costs, professional services fees and facility shut-down costs related to the restructuring 
plan (no comparative amounts in 2017 or 2016).  We expect to incur additional severance costs and professional services fees 
through 2019 in connection with this restructuring and will expense those costs as incurred.  Based on our preliminary analysis, 
we currently anticipate the future costs relating to the restructuring plan to be in the range of approximately $25 million to $35 
million.

For the year ended December 31, 2016, other operating expenses included a litigation settlement loss which consisted of a legal 
settlement accrual of $28.0 million, net of a $4.0 million insurance recovery (no comparative amounts in 2018 and 2017).  The 
litigation settlement loss related to the agreed settlement of the putative class action litigation designated In re: Altisource Portfolio 
Solutions, S.A. Securities Litigation in the United States District Court for the Southern District of Florida.  Altisource Portfolio 
Solutions S.A. and the officer and director defendants denied all claims of wrongdoing or liability.  The settlement loss was recorded 
in 2016 and paid in 2017.

Income from Operations

Income from operations decreased to $42.5 million, representing 5% of service revenue, for the year ended December 31, 2018
compared to $49.7 million, representing 6% of service revenue, for the year ended December 31, 2017.  Income from operations 
as a percentage of service revenue decreased slightly in 2018 compared to 2017, as SG&A did not decrease at the same rate as 
service revenue, driven by the sales tax accrual, as discussed above.  The effect of the gain on sale of business was largely offset 
by restructuring charges.

Income from operations decreased to $49.7 million, representing 6% of service revenue, for the year ended December 31, 2017 
compared to $65.1 million, representing 7% of service revenue, for the year ended December 31, 2016.  The decrease was primarily 
due to 2017 revenue mix changes and investments in our growth businesses, partially offset by the 2016 litigation settlement loss 
of $28.0 million and the decrease in SG&A, as discussed above.

Because the Mortgage Market is our largest and highest margin segment and Ocwen is our largest customer in this segment, 
declines in service revenue from Ocwen and the changes in mix of revenue from Ocwen have had a negative impact on our operating 
income.

Other Income (Expense), net

Other income (expense), net principally includes interest expense and other non-operating gains and losses.  For 2018, other income 
(expense), net includes an unrealized loss on our investment in RESI (see Factors Affecting Comparability above for additional 
information).

Other income (expense), net for the year ended December 31, 2018 of $(41.1) million increased by 187% compared to the year 
ended December 31, 2017.  The increase in expenses in 2018 was primarily due to a $(13.0) million unrealized loss on our 
investment in RESI, a $(4.4) million loss on debt refinancing and higher interest expense from higher average interest rates on 
the Credit Agreement, partially offset by lower average debt balances as a result of debt repayments and repurchases in the current 
and prior years.  The increase in 2018 expenses was also from a net gain on the early extinguishment of debt recognized in 2017.  
The comparative average interest rates under the Credit Agreement for the Term B Loans and the prior credit agreement were 
6.0% and 4.6% for the years ended December 31, 2018 and 2017, respectively.  During 2017, we repurchased portions of our 
senior secured term loan with an aggregate par value of $60.1 million at a weighted average discount of 10.7%, recognizing a 
net gain of $5.6 million on the early extinguishment of debt in other income (no comparative amount in 2018).

Other income (expense), net for the year ended December 31, 2017 of $(14.3) million decreased by 31% compared to the year 
ended December 31, 2016.  The decrease was primarily due to lower interest expense due to debt repurchases, partially offset by 
higher average interest rates, and higher other income in 2017.  During 2017, we repurchased portions of our senior secured term 
loan with an aggregate par value of $60.1 million at a weighted average discount of 10.7%, recognizing a net gain of $5.6 million 
on the early extinguishment of debt in other income.   During 2016, we repurchased portions of our senior secured term loan with 
an aggregate par value of $51.0 million at a weighted average discount of 13.2%, recognizing a net gain of $5.5 million on the 
early extinguishment of debt in other income.  In addition, during the year ended December 31, 2016, we incurred expenses of 
$3.4 million related to our investment in RESI (no comparative amounts in 2018 and 2017).

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Table of Contents

Income Tax (Provision) Benefit

We  recognized  an  income  tax  (provision)  benefit  of  $(4.1)  million,  $276.3  million  and  $(12.9)  million  for  the  years  ended 
December 31, 2018, 2017 and 2016, respectively, and our effective income tax rates for the years ended December 31, 2018, 2017
and 2016 were 292.9%, (780.9)% and 29.2%, respectively.

The Company’s effective income tax rate for the year ended December 31, 2018 was 292.9%, which differs from the Luxembourg 
statutory income tax rate of 26.0%.  In 2018, the Company’s effective income tax rate was unusually high because certain of the 
Company’s India and United States subsidiaries generated taxable income based on cost plus transfer pricing to our Luxembourg 
subsidiary for their services and the Luxembourg subsidiary incurred a taxable loss.  As these jurisdictions have different effective 
income tax rates (i.e., India has a higher effective income tax rate than Luxembourg), and because of a $1.6 million foreign 
income tax reserve (and related interest), the Company recognized consolidated income tax expense that was greater than income 
before income taxes and non-controlling interests.

The effective income tax rate for the year ended December 31, 2017 was impacted by three significant items.  On December 27, 
2017, two of the Company’s wholly-owned subsidiaries, Altisource Solutions S.à r.l. and Altisource Holdings S.à r.l., merged, 
with Altisource Holdings S.à r.l. as the surviving entity. Altisource Holdings S.à r.l. was subsequently renamed Altisource S.à r.l.  
The merger is part of a larger subsidiary restructuring plan designed to simplify the Company’s corporate structure, allow it to 
operate more efficiently and reduce administrative costs.  For Luxembourg tax purposes, the merger was recognized at fair value 
and generated an NOL of $1.3 billion, with a 17 year life, and generated a deferred tax asset of $342.6 million as of December 
31, 2017, before a valuation allowance of $41.6 million.  This deferred tax asset was partially offset by the impact of other changes 
in U.S. and Luxembourg income tax rates of $6.3 million and an increase in certain foreign income tax reserves (and related 
interest) of $10.5 million for the year ended December 31, 2017.  Excluding these three items, the Company’s adjusted effective 
income tax rate would have been 22.2% (see non-GAAP measures defined and reconciled on pages 28 to 32).  Our adjusted 
effective income tax rate of 22.2% differs from the Luxembourg statutory tax rate of 27.1% for the year ended December 31, 
2017 primarily due to certain deductions in Luxembourg and the mix of income and losses with varying tax rates in multiple 
taxing jurisdictions.

The Company’s effective income tax rate for the year ended December 31, 2016 was consistent with the Luxembourg statutory 
tax rate of 29.2%.

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Table of Contents

SEGMENT RESULTS OF OPERATIONS

The  following  section  provides  a  discussion  of  pretax  results  of  operations  of  our  business  segments.   Transactions  between 
segments are accounted for as third party arrangements for purposes of presenting segment results of operations.

Financial information for our segments was as follows:

(in thousands)

Revenue

Service revenue
Reimbursable expenses
Non-controlling interests

Cost of revenue
Gross profit (loss)
Operating expenses (income):

Selling, general and administrative expenses
Gain on sale of business
Restructuring charges

Income (loss) from operations
Total other income (expense), net

For the year ended December 31, 2018

Mortgage 
Market

Real Estate 
Market

Other 
Businesses, 
Corporate and 
Eliminations

Consolidated 
Altisource

$

$ 655,766
28,456
2,683
686,905
447,108
239,797

85,013
—
2,495
152,289
81

88,755
1,535
—
90,290
102,893
(12,603)

21,561
(13,688)
113
(20,589)
77

$

60,959
48
—
61,007
72,164
(11,157)

69,096
—
8,952
(89,205)
(41,254)

$ 805,480
30,039
2,683
838,202
622,165
216,037

175,670
(13,688)
11,560
42,495
(41,096)

Income (loss) before income taxes and non-controlling interests

$ 152,370

$ (20,512)

$ (130,459)

$

1,399

Margins:

Gross profit (loss)/service revenue
Income (loss) from operations/service revenue

37%
23%

(14)%
(23)%

(18)%
(146)%

27%
5%

(in thousands)

Revenue

Service revenue
Reimbursable expenses
Non-controlling interests

Cost of revenue
Gross profit (loss)
Selling, general and administrative expenses
Income (loss) from operations
Total other income (expense), net

For the year ended December 31, 2017

Mortgage 
Market

Real Estate 
Market

Other 
Businesses, 
Corporate and 
Eliminations

Consolidated 
Altisource

$ 754,058
36,886
2,740
793,684
545,507
248,177
114,215
133,962
72

$

86,821
2,966
—
89,787
96,967
(7,180)
18,718
(25,898)
(4)

$

58,682
60
—
58,742
57,391
1,351
59,709
(58,358)
(14,399)

$ 899,561
39,912
2,740
942,213
699,865
242,348
192,642
49,706
(14,331)

Income (loss) before income taxes and non-controlling interests

$ 134,034

$ (25,902)

$ (72,757)

$

35,375

Margins:

Gross profit (loss)/service revenue
Income (loss) from operations/service revenue

33%
18%

(8)%
(30)%

2 %
(99)%

27%
6%

44

 
 
Table of Contents

(in thousands)

Revenue

Service revenue
Reimbursable expenses
Non-controlling interests

Cost of revenue
Gross profit
Selling, general and administrative expenses
Litigation settlement loss, net of $4,000 insurance recovery
Income (loss) from operations
Total other income (expense), net

For the year ended December 31, 2016

Mortgage 
Market

Real Estate 
Market

Other 
Businesses, 
Corporate and 
Eliminations

Consolidated 
Altisource

$ 774,514
50,117
2,693
827,324
546,540
280,784
121,508
—
159,276
154

$

84,805
1,785
—
86,590
64,566
22,024
23,291
—
(1,267)
(5)

$

83,280
109
—
83,389
78,939
4,450
69,356
28,000
(92,906)
(20,931)

$ 942,599
52,011
2,693
997,303
690,045
307,258
214,155
28,000
65,103
(20,782)

Income (loss) before income taxes and non-controlling interests

$ 159,430

$

(1,272)

$ (113,837)

$

44,321

Margins:

Gross profit/service revenue
Income (loss) from operations/service revenue

36%
21%

26 %
(1)%

5 %
(112)%

33%
7%

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Table of Contents

Mortgage Market

Revenue

Revenue by business unit was as follows for the years ended December 31:

(in thousands)

Service revenue:

Servicer Solutions
Origination Solutions

Total service revenue

Reimbursable expenses:

Servicer Solutions
Origination Solutions

Total reimbursable expenses

Non-controlling interests

2018

% Increase
(decrease)

2017

% Increase
(decrease)

2016

$

610,942
44,824
655,766

(13) $
(9)
(13)

704,848
49,210
754,058

(2) $
(5)
(3)

722,734
51,780
774,514

28,207
249
28,456

2,683

(23)
—
(23)

(2)

36,636
250
36,886

2,740

(26)
(10)
(26)

2

49,838
279
50,117

2,693

Total revenue

$

686,905

(13) $

793,684

(4) $

827,324

We recognized service revenue of $655.8 million for the year ended December 31, 2018, a 13% decrease compared to the year 
ended December 31, 2017.  The decrease was primarily a result of the reduction in the size of Ocwen’s portfolio and number of 
delinquent loans in its portfolio resulting from loan repayments, loan modifications, short sales, REO sales and other forms of 
resolution in the Servicer Solutions business.  In addition, Origination Solutions service revenue decreased, primarily from lower 
origination volumes in 2018.

We recognized service revenue of $754.1 million for the year ended December 31, 2017, a 3% decrease compared to the year 
ended December 31, 2016.  The decrease was primarily a result of the reduction in the size of Ocwen’s portfolio and number of 
delinquent loans in its portfolio resulting from loan repayments, loan modifications, short sales, REO sales and other forms of 
resolution in the Servicer Solutions business.  The decline in service revenue was partially offset by growth in the Servicer Solutions 
business in referrals of certain higher fee property preservation services, growth in non-Ocwen service revenues from new and 
existing customers and increases in loan disbursement processing services in connection with the Granite acquisition in July 2016.  
In addition, an increase in service revenue and a decrease in reimbursable expenses in the Servicer Solutions business was also 
the result of an early 2015 change in the billing model for preservation services on new Ocwen REO referrals that resulted in 
certain services that were historically reimbursable expenses revenue becoming service revenue.

We recognized reimbursable expense revenue of $28.5 million for the year ended December 31, 2018, a 23% decrease compared 
to  the  year  ended  December 31,  2017.    We  recognized  reimbursable  expense  revenue  of  $36.9  million  for  the  year  ended 
December 31, 2017, a 26% decrease compared to the year ended December 31, 2016.  The decreases were primarily a result of a 
reduction in the size of Ocwen’s portfolio and number of delinquent loans in its portfolio resulting from loan repayments, loan 
modifications, short sales, REO sales and other forms of resolution, as discussed in service revenue above.  For the year ended 
December 31, 2017, the decrease was also driven by the change in 2015 in the billing model for preservation services on new 
Ocwen REO referrals described above, which impacted reimbursable expense revenue.

Certain of our Mortgage Market businesses are impacted by seasonality.  Revenues from property sales, loan originations and 
certain property preservation services are generally lowest during the fall and winter months and highest during the spring and 
summer months.

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Table of Contents

Cost of Revenue and Gross Profit

Cost of revenue consisted of the following for the years ended December 31:

(in thousands)

Compensation and benefits
Outside fees and services
Reimbursable expenses
Technology and telecommunications
Depreciation and amortization

2018

% Increase 
(decrease)

2017

% Increase 
(decrease)

2016

$

124,817
250,779
28,456
26,005
17,051

(24) $
(15)
(23)
(15)
(11)

163,370
295,533
36,886
30,467
19,251

(8) $
9
(26)
1
15

177,473
272,124
50,117
30,017
16,809

Cost of revenue

$

447,108

(18) $

545,507

— $

546,540

Cost  of  revenue  for  the  year  ended  December 31,  2018  of  $447.1  million  decreased  by  18%  compared  to  the  year  ended 
December 31, 2017.  The decrease was primarily driven by lower service revenue from Ocwen’s portfolio and related cost reduction 
initiatives, including early benefits of Project Catalyst.  The decrease in outside fees and services was driven by lower property 
preservation and inspection orders from the reduction in the size of Ocwen’s portfolio, as discussed in the revenue section above.  
The decline in compensation and benefits was primarily due to a reduction in headcount from lower revenue from the Ocwen 
portfolio and from the implementation of efficiency initiatives.  In addition, decreases in compensation and benefits and technology 
and telecommunications costs were driven by the redeployment of certain technology resources to our Other Businesses, Corporate 
and  Eliminations  for  the  development  of  enterprise-wide  technology  initiatives.   The  decrease  in  reimbursable  expenses  was 
consistent with the decrease in reimbursable expense revenue discussed in the revenue section above.

Cost of revenue for the year ended December 31, 2017 of $545.5 million decreased by less than 1% compared to the year ended 
December 31, 2016.  Compensation and benefits declined in certain of the Servicer Solutions businesses as we reduced headcount 
in certain businesses from the decline in Ocwen’s portfolio discussed in the revenue section above as well as the implementation 
of efficiency initiatives.  In addition, reimbursable expenses decreased primarily as a result of the change in the billing model 
discussed in the revenue section above.  These declines were largely offset by increases in outside fees and services, primarily due 
to growth in referrals of certain higher cost property preservation services and the change in the billing model in the Servicer 
Solutions business, consistent with the growth in service revenue discussed in the revenue section above.

Gross profit decreased to $239.8 million, representing 37% of service revenue, for the year ended December 31, 2018 compared 
to $248.2 million, representing 33% of service revenue, for the year ended December 31, 2017.  Gross profit as a percentage of 
service revenue increased in 2018 compared to 2017, primarily from service revenue mix with a lower percentage of revenue from 
the lower margin property preservation services, the implementation of efficiency initiatives, including early benefits of Project 
Catalyst, and the redeployment of certain technology resources to Other Businesses, Corporate and Eliminations for the development 
of enterprise-wide technology initiatives, as discussed above.  

Gross profit decreased to $248.2 million, representing 33% of service revenue, for the year ended December 31, 2017 compared 
to 280.8 million, representing 36% of service revenue, for the year ended December 31, 2016.  Gross profit as a percentage of 
service revenue decreased in 2017 compared to 2016, primarily due to revenue mix from growth in the lower margin property 
preservation services and declines in other higher margin businesses.

Our margins can vary substantially depending upon service revenue mix.

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Table of Contents

Selling, General and Administrative Expenses

SG&A expenses consisted of the following for the years ended December 31:

(in thousands)

Compensation and benefits
Professional services
Occupancy related costs
Amortization of intangible assets
Depreciation and amortization
Marketing costs
Other

2018

% Increase
(decrease)

2017

% Increase
(decrease)

2016

$

15,339
8,066
17,368
25,087
2,725
6,595
9,833

(34) $
—
(25)
(23)
(29)
(26)
(31)

23,089
8,101
23,275
32,715
3,814
8,925
14,296

$

5
(31)
12
(27)
(5)
(19)
96

22,087
11,771
20,737
44,597
4,030
10,980
7,306

Selling, general and administrative expenses

$

85,013

(26) $

114,215

(6) $

121,508

SG&A for the year ended December 31, 2018 of $85.0 million decreased by 26% compared to the year ended December 31, 2017.  
The decrease was driven by lower compensation and benefits due to lower cost allocations primarily from declining revenues, as 
discussed in the revenue section above, the implementation of efficiency initiatives, including early benefits of Project Catalyst, 
and by lower amortization of intangible assets from lower revenue generated by the Homeward and ResCap portfolios (revenue-
based amortization).  In addition, lower occupancy costs were driven by initiatives to reduce our facilities footprint in 2017 and 
2018 and Other decreased from lower bad debt expense in 2018.

SG&A for the year ended December 31, 2017 of $114.2 million decreased by 6% compared to the year ended December 31, 2016.  
The decrease was primarily driven by lower amortization of intangible assets, as a result of an increase in total projected revenue 
to be generated by the Homeward and ResCap portfolios over the lives of these portfolios (revenue-based amortization).  In addition, 
legal costs in professional services were lower in connection with the resolution of, and reduction in activities related to, several 
litigation and regulatory matters.  The decrease in SG&A was partially offset by a $3.0 million favorable loss accrual adjustment 
in Other in 2016 and higher bad debt expense in 2017.

Restructuring charges

Restructuring charges for the year ended December 31, 2018 of $2.5 million consist of severance costs and facility shut-down 
costs related to the restructuring plan we began implementing in the third quarter of  2018 (no comparative amounts in 2017 or 
2016).

Income from Operations

Income from operations was $152.3 million, representing 23% of service revenue, for the year ended December 31, 2018 compared 
to $134.0 million, representing 18% of service revenue, for the year ended December 31, 2017.  Income from operations as a 
percentage of service revenue increased in 2018 compared to 2017, primarily from higher gross profit margins driven by significantly 
reduced compensation and benefits, outside fees and services and technology and telecommunication costs and lower SG&A, 
partially offset by restructuring charges in 2018, as discussed above.

Income from operations was $134.0 million, representing 18% of service revenue, for the year ended December 31, 2017 compared 
to $159.3 million, representing 21% of service revenue, for the year ended December 31, 2016.  Operating income as a percentage 
of service revenue decreased in 2017 compared to 2016, primarily as a result of lower gross profit margins from revenue mix 
changes, partially offset by lower SG&A, as discussed above.

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Table of Contents

Real Estate Market

Revenue

Revenue by business unit was as follows for the years ended December 31:

(in thousands)

Service revenue:

Consumer Real Estate Solutions
Real Estate Investor Solutions

Total service revenue

Reimbursable expenses:

Consumer Real Estate Solutions
Real Estate Investor Solutions

Total reimbursable expenses

2018

% Increase
(decrease)

2017

% Increase 
(decrease)

2016

$

8,593
80,162
88,755

$

82
(2)
2

4,713
82,108
86,821

$

326
(2)
2

1,106
83,699
84,805

2
1,533
1,535

N/M
(48)
(48)

—
2,966
2,966

—
66
66

—
1,785
1,785

Total revenue

$

90,290

1

$

89,787

4

$

86,590

N/M — not meaningful.

We recognized service revenue of $88.8 million for the year ended December 31, 2018, a 2% increase compared to the year ended
December 31, 2017.  The increase was primarily driven by growth in the Consumer Real Estate Solutions business from higher 
transaction volumes and commission rates per transaction and growth in home sale and home renovation revenue in the Real Estate 
Investor Solutions business.  These increases were largely offset by a decline in revenue in the Real Estate Investor Solutions 
business from RESI’s smaller portfolio of non-performing loans and REO, as RESI continues to sell off this portfolio and focus 
on directly acquiring, renovating and managing rental homes.

We recognized service revenue of $86.8 million for the year ended December 31, 2017, a 2% increase compared to the year ended 
December 31, 2016.  The increase was primarily due to growth in the Consumer Real Estate Solutions business from higher 
transaction volumes.  Significant growth in BRS home sales revenue in the Real Estate Investor Solutions business, which began 
operations in the second half of 2016, was largely offset by RESI’s lower property preservation referrals and REO sales in the 
Real Estate Investor Solutions business as RESI continued its transition from buying non-performing loans to directly acquiring 
rental homes.

Certain of our Real Estate Market businesses are impacted by seasonality.  Revenues from property sales and certain property 
preservation services are generally lowest during the fall and winter months and highest during the spring and summer months.

Cost of Revenue and Gross Profit (Loss)

Cost of revenue consisted of the following for the years ended December 31:

(in thousands)

Compensation and benefits
Outside fees and services
Cost of real estate sold
Reimbursable expenses
Technology and telecommunications
Depreciation and amortization

Cost of revenue

N/M — not meaningful.

2018

% Increase 
(decrease)

2017

% Increase 
(decrease)

2016

$

25,315
24,001
47,659
1,535
3,568
815

(29) $
(10)
95
(48)
(39)
(46)

35,642
26,642
24,398
2,966
5,812
1,507

$

20
2
N/M
66
12
103

29,625
26,167
1,040
1,785
5,208
741

$

102,893

6

$

96,967

50

$

64,566

Cost of revenue for the year ended December 31, 2018 of $102.9 million increased by 6% compared to the year ended December 31, 
2017.  The increase was primarily due to an increase in the cost of real estate sold, in connection with our BRS program in the 
Real Estate Investor Solutions business, partially offset by lower compensation and benefits, which declined in certain of the Real 

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Table of Contents

Estate Investor Solutions businesses as we reduced headcount consistent with the decreases in revenue volumes from RESI’s 
portfolio discussed in the revenue section above and from efficiency initiatives.

Cost of revenue for the year ended December 31, 2017 of  $97.0 million increased by 50% compared to the year ended December 31, 
2016.    The  increase  was  primarily  due  to  BRS’s  increased  real  estate  sales  in  the  Real  Estate  Investor  Solutions  business.  
Compensation and benefits increased in the Consumer Real Estate Solutions business to support growth of this business, partially 
offset by lower compensation and benefits in the Real Estate Investor Solutions business as this business transitioned from supporting 
non-performing loans and REO to supporting real estate investors through our BRS and other rental and renovation services.

Gross loss increased to $(12.6) million, representing (14)% of service revenue, for the year ended December 31, 2018 compared 
to $(7.2) million, representing (8)% of service revenue, for the year ended December 31, 2017 and gross profit of $22.0 million, 
representing 26% of service revenue, for the year ended December 31, 2016.  The increases in gross loss as a percentage of service 
revenue in 2018 and 2017 were primarily the result of service revenue mix from fewer higher margin REO sales for RESI and 
from higher revenues in the lower margin BRS business.  Our margins can vary substantially depending upon service revenue 
mix.

Selling, General and Administrative Expenses

SG&A expenses consisted of the following for the years ended December 31:

(in thousands)

Compensation and benefits
Professional services
Occupancy related costs
Amortization of intangible assets
Depreciation and amortization
Marketing costs
Other

2018

% Increase 
(decrease)

2017

% Increase 
(decrease)

2016

$

3,610
1,556
1,857
1,655
485
7,741
4,657

$

7
45
(39)
96
(33)
10
77

3,387
1,073
3,043
843
727
7,020
2,625

$

79
(37)
34
(14)
59
(57)
N/M

1,890
1,694
2,278
976
456
16,424
(427)

Selling, general and administrative expenses

$

21,561

15

$

18,718

(20) $

23,291

N/M — not meaningful.

SG&A for the year ended December 31, 2018 of $21.6 million increased by 15% compared to the year ended December 31, 2017.  
The increase was primarily driven by a $2.6 million write-off of goodwill in Other as a result of our decision in the fourth quarter 
of 2018 to exit the BRS business, partially offset by lower occupancy related costs, due to lower facility costs from initiatives to 
reduce our facilities footprint.

SG&A for the year ended December 31, 2017 of $18.7 million decreased by 20% compared to the year ended December 31, 2016.  
The decrease was primarily the result of lower marketing costs as a result of initial non-recurring Owners.com market launch costs 
incurred in 2016 and the reduction in Owners.com recurring marketing spend as the business unit focuses on improving the lead 
to closing conversion rate.  This decrease was partially offset by an increase in Other, primarily due to a prior year favorable 
expense adjustment related to the Owners earn-out.

Gain on Sale of a Business

In August 2018, we sold our rental property management business to RESI for total transaction proceeds of $18.0 million, $15.0 
million of which was received on the closing date of August 8, 2018 and $3.0 million of which will be received on the earlier of 
a RESI change of control or August 8, 2023.  For the year ended December 31, 2018, we recognized a $13.7 million pretax gain 
on sale of this business in connection with this transaction (no comparative amounts in 2017 or 2016).

Restructuring charges

Restructuring charges for the year ended  December 31, 2018 of  $0.1 million consist of severance costs related to the restructuring 
plan we began implementing in the third quarter of  2018 (no comparative amounts in 2017 or 2016).

Loss from Operations

Loss from operations was $(20.6) million, representing (23)% of service revenue, for the year ended December 31, 2018 compared 
to a loss of $(25.9) million, representing (30)% of service revenue, for the year ended December 31, 2017.  Loss from operations 

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as a percentage of service revenue decreased in 2018 compared to 2017, primarily due to the gain on sale of business, partially 
offset by lower gross profit margins and increases in SG&A, as discussed above.

Income from operations decreased to a loss from operations of $(25.9) million, representing (30)% of service revenue, for the year 
ended December 31, 2017 compared to a loss from operations of $(1.3) million, representing (1)% of service revenue, for the year 
ended December 31, 2016.  Loss from operations as a percentage of service revenue increased in 2017 compared to 2016, primarily 
as a result of lower gross margins, partially offset by lower SG&A, as discussed above.

Other Businesses, Corporate and Eliminations

Revenue

Revenue by business unit was as follows for the years ended December 31:

(in thousands)

Service revenue:

Customer relationship management
Asset recovery management
IT infrastructure services
Total service revenue

Reimbursable expenses:

Asset recovery management

Total reimbursable expenses

2018

% Increase 
(decrease)

2017

% Increase 
(decrease)

2016

$

27,821
27,405
5,733
60,959

(2) $
15
(11)
4

28,469
23,782
6,431
58,682

(23) $
(1)
(71)
(30)

36,977
24,114
22,189
83,280

48
48

(20)
(20)

60
60

(45)
(45)

109
109

Total revenue

$

61,007

4

$

58,742

(30) $

83,389

We recognized service revenue of $61.0 million for the year ended December 31, 2018, a 4% increase compared to the year ended
December 31, 2017.  The increase was primarily due to growth in asset recovery management service revenue from higher referral 
volumes.

We recognized service revenue of $58.7 million for the year ended December 31, 2017, a 30% decrease compared to the year 
ended December 31, 2016.  The decrease was primarily due to a decline in IT infrastructure services, which are typically billed 
on a cost plus basis, as beginning in the fourth quarter of 2015 and continuing through 2017, we transitioned resources supporting 
Ocwen’s technology infrastructure from Altisource to Ocwen.  The decrease in the customer relationship management service 
revenue was primarily due to severed client relationships with certain non-profitable clients and a reduction in volume from the 
transition of services from one customer to another.

Certain of our other businesses are impacted by seasonality.  Revenue in the asset recovery management business typically tends 
to be higher in the first quarter, as borrowers may utilize tax refunds and bonuses to pay debts, and generally declines throughout 
the remainder of the year.

Cost of Revenue and Gross Profit

Cost of revenue consisted of the following for the years ended December 31:

(in thousands)

Compensation and benefits
Outside fees and services
Reimbursable expenses
Technology and telecommunications
Depreciation and amortization

2018

% Increase 
(decrease)

2017

% Increase 
(decrease)

2016

$

50,354
3,600
48
12,015
6,147

$

21
10
(20)
98
(6)

41,475
3,284
60
6,061
6,511

(28) $
16
(45)
(33)
(30)

57,698
2,825
109
9,070
9,237

Cost of revenue

$

72,164

26

$

57,391

(27) $

78,939

Cost of revenue for the year ended December 31, 2018 of $72.2 million increased by 26% compared to the year ended December 31, 
2017.  The increase was primarily due to increases in compensation and benefits and technology and telecommunications costs, 

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driven by the redeployment of certain technology resources from the Mortgage Market segment to Other Businesses, Corporate 
and Eliminations for the development of enterprise-wide technology initiatives.

Cost of revenue for the year ended December 31, 2017 of $57.4 million decreased by 27% compared to the year ended December 31, 
2016.  The decrease was primarily due to a decrease in compensation and benefits associated with the transition of resources 
supporting Ocwen’s technology infrastructure to Ocwen and lower headcount levels in our customer relationship management 
business consistent with the decline in revenue, as discussed in the revenue section above.

Gross profit decreased to a gross loss of  $(11.2) million, representing (18)% of service revenue, for the year ended December 31, 
2018 compared to gross profit of $1.4 million, representing 2% of service revenue, for the year ended December 31, 2017.  Gross 
profit as a percentage of service revenue decreased in 2018 compared to 2017, due to the increase in cost of revenue, principally 
driven by the redeployment of certain technology resources from the Mortgage Market segment for the development of enterprise-
wide technology initiatives, which increased Other Businesses, Corporate and Eliminations cost of revenue and decreased cost of 
revenue in the Mortgage Market segment, as described above.  

Gross profit decreased to $1.4 million, representing 2% of service revenue, for the year ended December 31, 2017 compared to 
$4.5 million, representing 5% of service revenue, for the year ended December 31, 2016.  Gross profit as a percentage of service 
revenue decreased in 2017, primarily due to decreases in IT infrastructure and customer relationship management revenue, largely 
offset by a reduction in compensation and benefits.  However, we were not able to reduce costs at the same rate as revenue declined.

Selling, General and Administrative Expenses

SG&A in Other Businesses, Corporate and Eliminations include SG&A expenses of the customer relationship management, asset 
recovery management and IT infrastructure services businesses.  It also includes costs related to corporate support functions not 
allocated to the Mortgage Market and Real Estate Market segments.

Other Businesses, Corporate and Eliminations also include eliminations of transactions between the reportable segments.

SG&A expenses consisted of the following for the years ended December 31:

(in thousands)

Compensation and benefits
Professional services
Occupancy related costs
Amortization of intangible assets
Depreciation and amortization
Marketing costs
Other

2018

% Increase 
(decrease)

2017

% Increase 
(decrease)

2016

$

32,094
7,328
11,626
1,670
3,576
371
12,431

$

1
73
16
(8)
(23)
64
76

31,681
4,247
10,053
1,809
4,637
226
7,056

— $
(57)
(30)
(10)
(16)
(49)
26

31,600
9,819
14,355
2,003
5,515
443
5,621

Selling, general and administrative expenses

$

69,096

16

$

59,709

(14) $

69,356

SG&A for the year ended December 31, 2018 of $69.1 million increased by 16% compared to the year ended December 31, 2017.  
The increase was primarily driven by the accrual of a $6.2 million contingent loss accrual in Other for sales tax exposure in the 
United States and an increase in professional services, due to increased legal and professional services costs in connection with 
certain legal and regulatory matters, partially offset by unfavorable loss accrual adjustments of $2.7 million related to facility 
closures and litigation related costs in Other in 2017.

SG&A for the year ended December 31, 2017 of $59.7 million decreased by 14% compared to the year ended December 31, 2016.  
The decrease was primarily due to lower legal costs in professional services in connection with the resolution of, and reduction 
in activities related to, several legal and regulatory matters and lower occupancy costs driven by subleasing certain office facilities, 
partially offset by unfavorable loss accrual adjustments of $2.7 million related to facility closures and litigation related costs in 
Other in 2017.

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Restructuring charges

Restructuring charges for the year ended  December 31, 2018 of  $9.0 million consist of severance costs, professional services 
fees and facility shut-down costs related to the restructuring plan we began implementing in the third quarter of  2018 (no comparative 
amounts in 2017 or 2016).

Litigation Settlement Loss, Net

For the year ended December 31, 2016, other operating expenses included a litigation settlement loss, which consisted of a legal 
settlement accrual of $28.0 million, net of a $4.0 million insurance recovery.  The litigation settlement loss related to the agreed 
settlement of the putative class action litigation designated In re: Altisource Portfolio Solutions, S.A. Securities Litigation in the 
United States District Court for the Southern District of Florida.  Altisource Portfolio Solutions S.A. and the officer and director 
defendants denied all claims of wrongdoing or liability.  The settlement loss was recorded in 2016 and paid in 2017.

Loss from Operations

Loss from operations was $(89.2) million for the year ended December 31, 2018 compared to a loss of $(58.4) million for the year 
ended December 31, 2017.  The loss from operations increased in 2018 compared to 2017, primarily driven by the decrease in 
gross profit from the shifting of technology resources from the Mortgage Market segment to support corporate initiatives, increases 
in SG&A, primarily due to the accrual for sales tax exposure in 2018, and restructuring charges, as discussed above.  

Loss from operations decreased to $(58.4) million for the year ended December 31, 2017 compared to loss from operations of 
$(92.9) million for the year ended December 31, 2016.  The loss from operations decreased in 2017 compared to 2016, primarily 
as a result of the 2016 litigation settlement loss, net of $28.0 million and lower SG&A, as discussed above.

Other Income (Expense), Net

Other income (expense), net principally includes interest expense and other non-operating gains and losses.  For 2018, other income 
(expense), net includes an unrealized loss on our investment in RESI (see Factors Affecting Comparability above for additional 
information).

Other income (expense), net for the year ended December 31, 2018 of $(41.3) million increased by 187% compared to the year 
ended December 31, 2017.  The increase in expenses in 2018 was primarily due to a $(13.0) million unrealized loss on our 
investment in RESI, a $(4.4) million loss on debt refinancing and higher interest expense from higher average interest rates on 
the Credit Agreement, partially offset by lower average debt balances as a result of debt repayments and repurchases in the current 
and prior years.  The increase in 2018 expenses was also from a net gain on the early extinguishment of debt recognized in 2017.  
The comparative average interest rates under the Credit Agreement for the Term B Loans and the prior credit agreement were 
6.0% and 4.6% for the years ended December 31, 2018 and 2017, respectively.  During 2017, we repurchased portions of our 
senior secured term loan with an aggregate par value of $60.1 million at a weighted average discount of 10.7%, recognizing a 
net gain of $5.6 million on the early extinguishment of debt in other income (no comparative amount in 2018).

Other income (expense), net for the year ended December 31, 2017 of $(14.4) million decreased by 31% compared to the year 
ended December 31, 2016.  The decrease was primarily due to lower interest expense due to debt repurchases, partially offset by 
higher average interest rates, and higher other income in 2017.  During 2017, we repurchased portions of our senior secured term 
loan with an aggregate par value of $60.1 million at a weighted average discount of 10.7%, recognizing a net gain of $5.6 million
on the early extinguishment of debt in other income.   During 2016, we repurchased portions of our senior secured term loan with 
an aggregate par value of $51.0 million at a weighted average discount of 13.2%, recognizing a net gain of $5.5 million on the 
early extinguishment of debt in other income.  In addition, during the year ended December 31, 2016, we incurred expenses of 
$3.4 million related to our investment in RESI (no comparative amounts in 2018 and 2017).

LIQUIDITY AND CAPITAL RESOURCES

Liquidity

Our primary source of liquidity is cash flow from operations.  We seek to deploy cash generated in a disciplined manner.  Principally, 
we intend to use cash to develop and grow complementary services and businesses that we believe will generate attractive margins 
in line with our core capabilities and strategy.  We use cash for repayments of our long-term debt, capital investments and seek to 
use cash from time to time to repurchase shares of our common stock and repurchase portions of our debt.  In addition, we consider 
and evaluate business acquisitions that may arise from time to time that are aligned with our strategy.  We also consider selling or 
closing businesses that are no longer aligned with our strategy.

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For the year ended December 31, 2018, we used cash from operations, proceeds from the sale of the rental property management 
business to RESI and cash balances as of the beginning of the year to reduce outstanding debt by $74.8 million.  These repayments 
were applied to contractual amortization payments in the direct order of maturity.  In 2018, we also used $40.4 million to repurchase 
shares of our common stock and $3.9 million for purchases of premises and equipment.

In 2017, we used $59.8 million to repay and repurchase portions of the senior secured term loan and $39.0 million to repurchase 
shares of our common stock.  In 2016, we used $50.7 million to repay and repurchase portions of the senior secured term loan, 
$48.2 million to purchase equity securities in RESI and $37.7 million to repurchase shares of our common stock.  In 2017, we 
also used $10.5 million for additions to premises and equipment.  

Credit Agreement

On April 3, 2018, Altisource entered into the Credit Agreement pursuant to which Altisource borrowed $412.0 million in the 
form of Term B Loans and obtained a $15.0 million revolving credit facility.  The Term B Loans mature in April 2024 and the 
revolving credit facility matures in April 2023.

Proceeds from the Term B Loans were used to repay the Company’s prior senior secured term loan, which had an outstanding 
balance of $412.1 million as of April 3, 2018.  As of December 31, 2018, $338.8 million of the Term B Loans were outstanding.  
There were no borrowings outstanding under the revolving credit facility as of December 31, 2018.

The Term B Loans must be repaid in consecutive quarterly principal installments with no repayments due in 2019 and the remaining 
amounts due of $18.5 million in 2020 and $12.4 million annually thereafter, with the balance due at maturity.  All amounts 
outstanding under the Term B Loans will become due on the earlier of (i) April 3, 2024, and (ii) the date on which the loans are 
declared to be due and owing by the administrative agent at the request (or with the consent) of the Required Lenders (as defined 
in the Credit Agreement; other capitalized terms, unless defined herein, are defined in the Credit Agreement) or as otherwise 
provided in the Credit Agreement upon the occurrence of any event of default.

In  addition  to  the  scheduled  principal  payments,  subject  to  certain  exceptions,  the Term  B  Loans  are  subject  to  mandatory 
prepayment  upon  issuances  of  debt,  casualty  and  condemnation  events  and  sales  of  assets,  as  well  as  from  a  percentage  of 
Consolidated Excess Cash Flow if the leverage ratio is greater than 3.00 to 1.00, as calculated in accordance with the provisions 
of the Credit Agreement (the percentage increases if the leverage ratio exceeds 3.50 to 1.00).  Certain mandatory prepayments 
reduce future contractual amortization payments by an amount equal to the mandatory prepayment. Except as discussed above 
with respect to the BRS homes sales proceeds repayment, no mandatory prepayments were owed for the year ended December 31, 
2018.

The interest rate on the Term B Loans as of December 31, 2018 was 6.8%.

Altisource may incur incremental indebtedness under the Credit Agreement from one or more incremental lenders, which may 
include existing lenders, in an aggregate incremental principal amount not to exceed $125.0 million, subject to certain conditions 
set forth in the Credit Agreement, including a sublimit of $80.0 million with respect to incremental revolving credit commitments.  
The lenders have no obligation to provide any incremental indebtedness.

The Credit Agreement includes covenants that restrict or limit, among other things, our ability, subject to certain exceptions and 
baskets, to incur additional debt, pay dividends and repurchase shares of our common stock.  In the event we require additional 
liquidity, our ability to obtain it may be limited by the Credit Agreement.

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Cash Flows

The following table presents our cash flows for the years ended December 31:

(in thousands)

2018

% Increase
(decrease)

2017

% Increase
(decrease)

2016

Net (loss) income adjusted for non-cash items
Changes in operating assets and liabilities
Cash flows provided by operating activities
Cash flows provided by (used in) investing activities
Cash flows used in financing activities
Net decrease in cash, cash equivalents and restricted cash
Cash, cash equivalents and restricted cash at the beginning 

of the period

$

72,510
(4,108)
68,402
11,084
(124,283)
(44,797)

108,843

(23)
85
4
207
(24)
—

(29)

$

93,769
(27,687)
66,082
(10,326)
(100,334)
(44,578)

(19)
(344)
(48)
87
(31)
(45)

$ 115,470
11,348
126,818
(80,897)
(76,628)
(30,707)

153,421

(17)

184,128

Cash, cash equivalents and restricted cash at the end of the 

period

$

64,046

(41)

$ 108,843

(29)

$ 153,421

Non-GAAP Financial Measures(1)

Adjusted cash flows from operating activities
Adjusted cash flows from operating activities less additions 

to premises and equipment

$

79,370

(28)

$ 110,462

(21)

$ 139,843

75,454

(25)

99,948

(14)

116,574

_________________________
(1)  These are non-GAAP measures that are defined and reconciled to the corresponding GAAP measures on pages 28 to 32.

Cash Flows from Operating Activities

Cash flows from operating activities generally consist of the cash effects of transactions and events that enter into the determination 
of  net  income.    For  the  year  ended  December 31,  2018,  cash  flows  provided  by  operating  activities  were  $68.4  million,  or 
approximately $0.08 for every dollar of service revenue, compared to cash flows from operating activities of $66.1 million, or 
approximately $0.07 for every dollar of service revenue, for the year ended December 31, 2017 and $126.8 million of cash flows 
from operating activities, or approximately $0.13 for every dollar of service revenue, for the year ended December 31, 2016.  Cash 
flows from operating activities during 2018 were impacted by a $10.5 million increase in short-term investments in real estate in 
connection with our BRS business.  Cash flows from operating activities during 2017 were impacted by the $28.0 million net 
payment for the previously accrued litigation settlement and a $16.4 million increase in short-term investments in real estate in 
connection with our BRS business.  Cash flows from operating activities during 2016 were impacted by a $13.0 million increase 
in short-term investments in real estate in connection with our BRS business.  Adjusting 2018 cash flows from operating activities 
for the litigation settlement payment and the increase in short-term investments in real estate, cash flows from operating activities 
would have been $79.4 million, or approximately $0.10 for every dollar of service revenue.  Adjusting 2017 cash flows from 
operating activities for the net litigation settlement payment and the increase in short-term investments in real estate, cash flows 
from operating activities would have been $110.5 million, or approximately $0.12 for every dollar of service revenue.  Adjusting 
2016 cash flows from operating activities for the increase in short-term investments in real estate, cash flows from operating 
activities would have been $139.8 million, or approximately $0.15 for every dollar of service revenue.  See non-GAAP measures 
defined and reconciled on pages 28 to 32. 

The increase in cash flows from operations in 2018 compared to 2017 was primarily due to a decrease in cash used for changes 
in operating assets and liabilities, largely offset by a $21.3 million decrease in net income, adjusted for non-cash items compared 
to the year ended December 31, 2017.  The decrease in net income, adjusted for non-cash items, was primarily driven by lower 
gross profit in 2018 as a result of decreasing service revenues, which were partially offset by corresponding reductions in expenses.  
The decrease in cash used for changes in operating assets and liabilities was principally driven by the $28.0 million net payment 
in 2017 of  an  accrued  litigation  settlement, a decrease in prepaid maintenance and income taxes receivable and a lower increase 
in short-term investments in real estate.  These decreases were partially offset by a lower decrease in accounts receivable for the 
year ended December 31, 2018 due to service revenue mix and the timing of collections.

The decrease in cash flows from operating activities during 2017 compared to 2016 was driven by lower net income, the $28.0 
million net payment for the litigation settlement, increased short-term investments in real estate and the timing of payments of 
current liabilities, partially offset by higher collections of accounts receivable, primarily from timing of collections.

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Operating cash flows can be negatively impacted because of the nature of some of our services and the mix of services provided.  
Certain services are performed immediately following or shortly after the referral, but the collection of the receivable does not 
occur until a specific event occurs (e.g., the foreclosure is complete, the REO asset is sold, etc.).  Furthermore, lower margin 
services generate lower income and cash flows from operations.  Consequently, our cash flows from operations may be negatively 
impacted when comparing one period to another.

Cash Flows from Investing Activities

Cash flows from investing activities generally include additions to premises and equipment, acquisitions and sales of businesses, 
and purchases and sales of equity securities.  Cash flows from investing activities were $11.1 million, $(10.3) million and $(80.9) 
million for the years ended December 31, 2018, 2017 and 2016, respectively.  Cash flows from investing activities in 2018 consisted 
of $15.0 million in proceeds from the sale of the rental property management business to RESI (no comparative amounts in 2017
and  2016).   We  used  $3.9  million,  $10.5  million  and  $23.3  million  for  the  years  ended  December 31,  2018,  2017  and  2016, 
respectively, for additions to premises and equipment primarily related to investments in the development of certain software 
applications, IT infrastructure and facility buildouts.  The decreases in additions to premises and equipment in 2018 and 2017 
primarily related to the completion of several software development projects prior to 2018 and facility buildouts and relocations 
prior to 2017.

During 2016, we purchased 4.1 million shares of RESI common stock for $48.2 million including brokers’ commissions.  On July 
29, 2016, we acquired Granite for $9.5 million.

Cash Flows from Financing Activities

Cash flows from financing activities primarily include activities associated with repayments and repurchases of long-term debt, 
proceeds from stock option exercises, the purchase of treasury shares, distributions to non-controlling interests and the payment 
of tax withholdings on issuance of restricted shares and stock option exercises.  Cash flows from financing activities were $(124.3) 
million, $(100.3) million and $(76.6) million for the years ended December 31, 2018, 2017 and 2016, respectively.  We used $84.0 
million in 2018 to refinance and reduce our debt, including debt issuance costs and repayments and repurchases of long term debt 
compared to $59.8 million and $50.7 million of repurchases and repayments of long-term debt in 2017 and 2016, respectively.  
We received proceeds from stock option exercises of $3.6 million, $2.4 million and $9.6 million in 2018, 2017 and 2016, respectively.  
During 2016, we recognized an excess tax benefit on the exercise of stock options of $4.8 million (no comparative amounts in 
2018 and 2017).  We also used $40.4 million, $39.0 million and $37.7 million to repurchase shares of our common stock in 2018, 
2017 and 2016, respectively.  We distributed $2.8 million, $2.8 million and $2.6 million to non-controlling interests during 2018, 
2017 and 2016, respectively.  In addition, we made payments of $0.8 million and $1.2 million to satisfy employee tax withholding 
obligations on the issuance of restricted shares during 2018 and 2017, respectively (no comparative amount in 2016).  These 
payments were made to tax authorities, at the employees’ direction, to satisfy the employees’ tax obligations rather than issuing a 
portion of vested restricted shares to employees.

Liquidity Requirements after December 31, 2018

Our primary future liquidity obligations pertain to long-term debt repayments and interest expense under the Credit Agreement 
(see Liquidity section above) and distributions to Lenders One members.  During the next 12 months, we expect to pay $21.6 
million of interest expense (assuming the current interest rate) under the Credit Agreement and distribute approximately $2.8 
million to the Lenders One members representing non-controlling interests.

We believe that our existing cash and cash equivalents balances, our anticipated cash flows from operations and availability under 
our revolving credit facility will be sufficient to meet our liquidity needs, including to fund required interest payments and additions 
to premises and equipment, for the next 12 months.

CRITICAL ACCOUNTING POLICIES, ESTIMATES AND RECENT ACCOUNTING PRONOUNCEMENTS

We prepare our consolidated financial statements in accordance with GAAP.  In applying many of these accounting principles, we 
need to make assumptions, estimates and judgments that affect the reported amounts of assets, liabilities, revenue and expenses 
in our consolidated financial statements.  We base our estimates and judgments on historical experience and other assumptions 
that we believe are reasonable under the circumstances.  These assumptions, estimates and judgments, however, are often subjective.  
Actual results may be negatively affected based on changing circumstances.  If actual amounts are ultimately different from our 
estimates, the revisions are included in our results of operations for the period in which the actual amounts become known.

We have identified the critical accounting policies and estimates addressed below.  We also have other key accounting policies, 
which involve the use of assumptions, estimates and judgments that are significant to understanding our results.  For additional 
information, see Note 2 to the consolidated financial statements.  Although we believe that our assumptions, estimates and judgments 

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are reasonable, they are based upon information presently available.  Actual results may differ significantly from these estimates 
under different assumptions, judgments or conditions.

Revenue Recognition

We recognize revenue when we satisfy a performance obligation by transferring control of a product or service to a customer in 
an amount that reflects the consideration that we expect to receive.  This revenue can be recognized at a point in time or over time.  
We invoice customers based on our contractual arrangements with each customer, which may not be consistent with the period 
that revenues are recognized.  When there is a timing difference between when we invoice customers and when revenues are 
recognized, we record either a contract asset (unbilled accounts receivable) or a contract liability (deferred revenue or other current 
liabilities), as appropriate.  A description of our principal revenue generating activities by reportable segment are as follows: 

Mortgage Market

• 

• 

For the majority of the services we provide through the Mortgage Market segment, we recognize transactional revenue 
when the service is provided. 

For loan servicing technologies, we recognize revenue based on the number of loans on the system, on a per-transaction 
basis or over the estimated average number of months the loans and REO are on the platform, as applicable.  We generally 
recognize revenue for professional services relating to loan servicing technologies over the contract period.  For our 
loan origination system, we generally recognize revenue over the contract term, beginning on the commencement date 
of each contract.  For foreclosure trustee services, we recognize revenue over the period during which we perform the 
related  services,  with  full  recognition  upon  completion  and/or  recording  the  related  foreclosure  deed.    For  loan 
disbursement processing services, we recognize revenue over the period during which we perform the processing services 
with full recognition upon completion of the disbursements.  We use judgment to determine the period over which we 
recognize revenue for certain of these services.  For mortgage charge-off collections performed on behalf of our clients, 
we recognize revenue as a percentage of amounts collected following collection from the borrowers. 

• 

For real estate brokerage and auction services, we recognize revenue on a net basis (i.e., the commission on the sale) as 
we perform services as an agent without assuming the risks and rewards of ownership of the asset and the commission 
earned on the sale is a fixed percentage or amount. 

•  Reimbursable expenses revenue, primarily related to our property preservation and inspection services, real estate sales 
and  our  foreclosure  trustee  services  businesses,  is  included  in  revenue  with  an  equal  amount  recognized  in  cost  of 
revenue.  These amounts are recognized on a gross basis, principally because generally we have control over selection 
of vendors and the vendor relationships are with us, rather than with our customers. 

Real Estate Market

• 

• 

For the majority of the services we provide through the Real Estate Market segment, we recognize transactional revenue 
when the service is provided. 

For renovation services, revenue is recognized over the period of the construction activity, based on the estimated 
percentage of completion of each project.  We use judgment to determine the period over which we recognize revenue 
for certain of these services.  For real estate brokerage and auction services, we recognize revenue on a net basis (i.e., 
the commission on the sale) as we perform services as an agent without assuming the risks and rewards of ownership 
of the asset and the commission earned on the sale is a fixed percentage or amount.  For the buy-renovate-lease-sell 
business, we recognize revenue associated with our sales of short-term investments in real estate on a gross basis (i.e., 
the selling price of the property) as we assume the risks and rewards of ownership of the asset. 

•  Reimbursable expenses revenue, primarily related to our real estate sales business, is included in revenue with an equal 
offsetting expense recognized in cost of revenue.  These amounts are recognized on a gross basis, principally because 
we generally have control over selection of vendors and the vendor relationships are with us, rather than with our 
customers. 

Other Businesses, Corporate and Eliminations

• 

• 

For  the  majority  of  the  services  we  provide  through  Other  Businesses,  Corporate  and  Eliminations,  we  recognize 
transactional revenue when the service is provided.  We generally earn fees for our post-charge-off consumer debt 
collection services as a percentage of the amount we collect on delinquent consumer receivables and recognize revenue 
following collection from the borrowers.  We provide customer relationship management services for which we typically 
earn and recognize revenue on a per-person, per-call or per-minute basis as the related services are performed. 
For the IT infrastructure services we provide to Ocwen, RESI and AAMC, we recognize revenue primarily based on 
the number of users of the applicable systems, fixed fees and the number and type of licensed platforms.  We recognize 

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revenue associated with implementation services upon completion and maintenance services ratably over the related 
service period. 

Goodwill and Identifiable Intangible Assets

Goodwill 

We evaluate goodwill for impairment annually during the fourth quarter or more frequently when an event occurs or circumstances 
change in a manner that indicates the carrying value may not be recoverable.  We first assess qualitative factors to determine 
whether it is more likely than not that the fair value of a reporting unit is less than its carrying value as a basis for determining 
whether  we need  to  perform the  quantitative two-step  goodwill impairment test.   Only  if  we  determine, based  on  qualitative 
assessment, that it is more likely than not that a reporting unit’s fair value is less than its carrying value will we calculate the fair 
value of the reporting unit.  We would then test goodwill for impairment by first comparing the book value of net assets to the fair 
value of the reporting units.  If the fair value is determined to be less than the book value, a second step is performed to compute 
the amount of impairment as the difference between the estimated fair value of goodwill and the carrying value.  We estimate the 
fair value of the reporting units using discounted cash flows and market comparisons.  The discounted cash flow method is based 
on the present value of projected cash flows.  Forecasts of future cash flows are based on our estimate of future sales and operating 
expenses, based primarily on estimated pricing, sales volumes, market segment share, cost trends and general economic conditions.  
Certain estimates of discounted cash flows involve businesses with limited financial history and developing revenue models.  The 
estimated cash flows are discounted using a rate that represents our weighted average cost of capital.  The market comparisons 
include an analysis of revenue and earnings multiples of guideline public companies compared to the Company.  

Identifiable Intangible Assets

Identified intangible assets consist primarily of customer related intangible assets, operating agreements, trademarks and trade 
names and other intangible assets.  We determine the useful lives of our identifiable intangible assets after considering the specific 
facts and circumstances related to each intangible asset.  Factors we consider when determining useful lives include the contractual 
term of any arrangements, the history of the asset, our long-term strategy for use of the asset and other economic factors.  We 
amortize intangible assets that we deem to have definite lives in proportion to actual and expected customer revenues or on a 
straight-line basis over their useful lives, generally ranging from 4 to 20 years.

We perform tests for impairment if conditions exist that indicate the carrying value may not be recoverable.  When facts and 
circumstances  indicate  that  the  carrying  value  of  intangible  assets  determined  to  have  definite  lives  may  not  be  recoverable, 
management assesses the recoverability of the carrying value by preparing estimates of cash flows of discrete intangible assets 
generally consistent with models utilized for internal planning purposes.  If the sum of the undiscounted expected future cash flows 
is less than the carrying value, we recognize an impairment to the extent the carrying amount exceeds fair value.

Income Taxes

We record income taxes in accordance with ASC Topic 740, Income Taxes (“ASC Topic 740”).  We account for certain income 
and expense items differently for financial reporting purposes and income tax purposes.  We recognize deferred income tax assets 
and liabilities for these differences between the financial reporting basis and the tax basis of our assets and liabilities as well as 
expected benefits of utilizing net operating loss and credit carryforwards.  The most significant temporary differences relate to 
accrued compensation, amortization, loss carryforwards and valuation allowances.  We measure deferred income tax assets and 
liabilities using enacted tax rates expected to apply to taxable income in the years in which we anticipate recovery or settlement 
of those temporary differences.  The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income 
in the period when the change is enacted.  Deferred tax assets are reduced by a valuation allowance when it is more likely than 
not that some portion or all of the deferred tax assets will not be realized.

Tax laws are complex and subject to different interpretations by the taxpayer and respective governmental taxing authorities.  
Significant judgment is required in determining tax expense and in evaluating tax positions including evaluating uncertainties 
under ASC Topic 740.  We recognize tax benefits from uncertain tax positions only if it is more likely than not that the tax position 
will be sustained on examination by the taxing authorities based on the technical merits of the position.  The tax benefits recognized 
in the financial statements from such positions are then measured based on the largest benefit that has a greater than 50% likelihood 
of  being  realized  upon  ultimate  settlement.    Resolution  of  these  uncertainties  in  a  manner  inconsistent  with  management’s 
expectations could have a material impact on our results of operations.

Recently Adopted and Future Adoption of New Accounting Pronouncements

See Note 2 to the consolidated financial statements for a discussion of the recent adoption of a new accounting pronouncements 
and the future adoption of new accounting pronouncements.

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OTHER MATTERS

Off-Balance Sheet Arrangements

Our off-balance sheet arrangements consist of escrow and trust arrangements and operating leases.

We hold customers’ assets in escrow and trust accounts at various financial institutions pending completion of certain real estate 
activities.  We also hold cash in trust accounts at various financial institutions where contractual obligations mandate maintaining 
dedicated bank accounts for our asset recovery management business’s collections.  These amounts are held in escrow and trust 
accounts for limited periods of time and are not included in the consolidated balance sheets.  Amounts held in escrow and trust 
accounts were $23.6 million and $35.1 million at December 31, 2018 and 2017, respectively.

Contractual Obligations, Commitments and Contingencies

Our long-term contractual obligations generally include our long-term debt and operating lease payments on certain of our premises 
and equipment.  The following table sets forth information relating to our contractual obligations as of December 31, 2018:

(in thousands)

Payments due by period

Total

Less than 1 
year

1-3 years

3-5 years

More than 5 
years

Non-cancelable operating lease obligations
Senior secured term loan
Contractual interest payments(1)

$

$

51,908
338,822
105,422

$

17,600
—
21,638

$

23,986
30,852
41,209

$

8,999
24,720
37,953

1,323
283,250
4,622

Total

$

496,152

$

39,238

$

96,047

$

71,672

$

289,195

______________________________________
(1)  Represents estimated future interest payments on our Credit Agreement based on the interest rate as of December 31, 2018.

For further information, see Note 14 and Note 25 to the consolidated financial statements.

Customer Concentration

Ocwen

Revenue from Ocwen primarily consists of revenue earned from the loan portfolios serviced and subserviced by Ocwen when 
Ocwen engages us as the service provider, and revenue earned directly from Ocwen, pursuant to the Ocwen Services Agreements.  
For the years ended December 31, 2018, 2017 and 2016, we recognized revenue from Ocwen of $437.4 million, $542.0 million
and $561.9 million, respectively.  Revenue from Ocwen as a percentage of segment and consolidated revenue was as follows for 
the years ended December 31:

Mortgage Market
Real Estate Market
Other Businesses, Corporate and Eliminations
Consolidated revenue

2018

2017

2016

63%
1%
9%
52%

67%
1%
11%
58%

65%
—%
27%
56%

We earn additional revenue related to the portfolios serviced and subserviced by Ocwen when a party other than Ocwen or the 
MSR owner selects Altisource as the service provider.  For the years ended December 31, 2018, 2017 and 2016, we recognized 
revenue of $47.1 million, $148.5 million and $188.0 million, respectively, related to the portfolios serviced by Ocwen when a 
party other than Ocwen or the MSR owner selected Altisource as the service provider.  These amounts are not included in deriving 
revenue from Ocwen as a percentage of revenue in the table above.

As of February 22, 2019, Altisource and Ocwen entered into agreements that, among other things, facilitate Ocwen’s transition 
from REALServicing and related technologies to another mortgage servicing software platform, establish a process for Ocwen to 
review and approve the assignment of one or more of our agreements to potential buyers of Altisource’s business lines, permit 
Ocwen to use service providers other than Altisource for up to 10% of referrals from certain portfolios (determined on a service-
by-service basis), subject to certain restrictions, and affirms Altisource’s role as a strategic service provider to Ocwen through 
August 2025.  We do not anticipate that a servicing technology transition would materially impact the other services we provide 

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to Ocwen.  For the years ended December 31, 2018, 2017 and 2016, service revenue from REALServicing and related technologies 
was $35.1 million, $37.2 million and $40.2 million, respectively.

NRZ

Ocwen has disclosed that NRZ is its largest client.  As of September 30, 2018, NRZ owned MSRs or rights to MSRs relating to 
approximately 57% of loans serviced and subserviced by Ocwen (measured in UPB).  In July 2017 and January 2018, Ocwen and 
NRZ entered into a series of agreements pursuant to which the parties agreed, among other things, to undertake certain actions to 
facilitate the transfer from Ocwen to NRZ of Ocwen’s legal title to the Subject MSRs and under which Ocwen will subservice 
mortgage loans underlying the Subject MSRs for an initial term of five years. 

On August 28, 2017, Altisource, through its licensed subsidiaries, entered into the Brokerage Agreement with NRZ which extends 
through August 2025.  Under this agreement and related amendments, Altisource remains the exclusive provider of brokerage 
services for REO associated with the Subject MSRs, irrespective of the subservicer, subject to certain limitations.  NRZ’s brokerage 
subsidiary receives a cooperative brokerage commission on the sale of certain REO properties from these portfolios subject to 
certain exceptions.

The Brokerage Agreement can, at Altisource’s discretion, be terminated by Altisource, if a services agreement is not signed by 
Altisource and NRZ.  The Brokerage Agreement may otherwise only be terminated upon the occurrence of certain specified events.  
Termination events include, but are not limited to, a breach of the terms of the Brokerage Agreement (including, without limitation, 
the failure to meet performance standards and non-compliance with law in a material respect), the failure to maintain licenses 
which failure materially prevents performance of the contract, regulatory allegations of non-compliance resulting in an adversarial 
proceeding against NRZ, voluntary or involuntary bankruptcy, appointment of a receiver, disclosure in a Form 10-K or Form 10-
Q that there is significant uncertainty about Altisource’s ability to continue as a going concern, failure to maintain a specified level 
of cash and an unapproved change of control. 

For the years ended December 31, 2018 and 2017, we recognized revenue from NRZ of $28.7 million and $2.4 million, respectively, 
under the Brokerage Agreement (no comparative amount in 2016).  For the years ended December 31, 2018 and 2017, we recognized 
additional revenue of $83.6 million and $3.9 million, respectively, relating to the Subject MSRs when a party other than NRZ 
selects Altisource as the service provider (no comparative amount in 2016).

On August 28, 2017, Altisource and NRZ also entered into Services LOI, setting forth the terms pursuant to which Altisource 
would remain the exclusive service provider of fee-based services for the Subject MSRs, irrespective of the subservicer, through 
August 2025.  The Services LOI expired on December 15, 2018.  Altisource is providing services on the Subject MSRs pursuant 
to its agreements with Ocwen.

ITEM 7A.  QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Market Risk

Our financial market risk consists primarily of interest rate and foreign currency exchange rate risk.

Interest Rate Risk

As of December 31, 2018, the interest rate charged on the Term B Loan was 6.8%.  The interest rate is calculated based on the 
Adjusted Eurodollar Rate (as defined in the senior secured term loan agreement) with a minimum floor of 1.00% plus 4.00%.

Based on the principal amount outstanding at December 31, 2018, a one percentage point increase in the Eurodollar rate would 
increase our annual interest expense by approximately $3.4 million, based on the December 31, 2018 Adjusted Eurodollar Rate.  
There would be a $3.4 million decrease in our annual interest expense if there was a one percentage point decrease in the Eurodollar 
Rate.

Currency Exchange Risk

We are exposed to currency risk from potential changes in currency values of our non-United States dollar denominated expenses, 
assets, liabilities and cash flows.  Our most significant currency exposure relates to the Indian rupee.  Based on expenses incurred 
in Indian rupees during 2018, a one percentage point increase or decrease in value of the Indian rupee in relation to the United 
States dollar would increase or decrease our annual expenses by approximately $0.8 million.

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ITEM 8. 

FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

INDEX TO CONSOLIDATED FINANCIAL STATEMENTS

Reports of Independent Registered Public Accounting Firm

Consolidated Balance Sheets as of December 31, 2018 and 2017

Consolidated Statements of Operations and Comprehensive Income (Loss) for the years ended
December 31, 2018, 2017 and 2016

Consolidated Statements of Equity for the years ended December 31, 2018, 2017 and 2016

Consolidated Statements of Cash Flows for the years ended December 31, 2018, 2017 and 2016

Notes to Consolidated Financial Statements

Page

62

65

66

67

68

69

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Report of Independent Registered Public Accounting Firm

To the Board of Directors and
Shareholders of Altisource Portfolio Solutions S.A.:

Opinion on the Financial Statements

We  have  audited  the  accompanying  consolidated  balance  sheets  of Altisource  Portfolio  Solutions  S.A.  and  subsidiaries  (the 
“Company”) as of December 31, 2018 and 2017, and the related consolidated statements of operations and comprehensive income 
(loss), equity, and cash flows for the three years in the period ended December 31, 2018, and the related notes (collectively referred 
to as the “financial statements”).  In our opinion, the consolidated financial statements present fairly, in all material respects, the 
financial position of the Company as of December 31, 2018 and 2017, and the results of its operations and its cash flows for the 
three years in the period ended December 31, 2018, in conformity with accounting principles generally accepted in the United 
States of America.

We  also  have  audited,  in  accordance  with  the  standards  of  the  Public  Company Accounting  Oversight  Board  (United  States) 
(“PCAOB”), the Company’s internal control over financial reporting as of December 31, 2018, based on criteria established in 
2013 Internal Control - Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission 
and our report dated February 26, 2019 expressed an unqualified opinion.

Adoption of New Accounting Standard

As discussed in Note 2 to the consolidated financial statements, the Company changed its method of accounting for revenue from 
contracts with customers as a result of the adoption of Accounting Standards Codification Topic 606, Revenue from Contracts with 
Customers effective January 1, 2018, under the modified retrospective method.

Emphasis of Concentration of Revenue and Uncertainties

As discussed in Note 3 to the consolidated financial statements, Ocwen Financial Corporation (“Ocwen”) is the Company’s largest 
customer.  Ocwen purchases certain mortgage services and technology services from the Company under agreements with terms 
extending through August 2025.  Ocwen has disclosed that New Residential Investment Corp. (“NRZ”) is its largest client.  In 
July 2017 and January 2018, Ocwen and NRZ entered into a series of agreements pursuant to which the parties agreed, among 
other things, to undertake certain actions to facilitate the transfer from Ocwen to NRZ of Ocwen’s legal title to certain mortgage 
servicing rights (“MSRs”) and under which Ocwen will subservice mortgage loans underlying these MSRs for an initial term of 
five years.  NRZ can terminate its subservicing agreement with Ocwen in exchange for the payment of a termination fee.  As of 
February 22, 2019, the Company and Ocwen entered into agreements that, among other things, facilitate Ocwen’s transition from 
REALServicing and related technologies to another mortgage servicing software platform, establish a process for Ocwen to review 
and approve the assignment of one or more of the Company’s agreements to potential buyers of the Company’s business lines, 
permit Ocwen to use service providers other than the Company for up to 10% of referrals from certain portfolios (determined on 
a service-by-service basis), subject to certain restrictions, and affirms the Company’s role as a strategic service provider to Ocwen 
through August 2025.  As discussed in Note 25 to the consolidated financial statements, Ocwen has been and is subject to a number 
of federal and state regulatory matters and is subject to other challenges and uncertainties that could have significant adverse effects 
on Ocwen’s business.  Note 25 also discusses the potential implications of these uncertainties to the Company including the loss 
of Ocwen as a customer, the termination of Ocwen’s subservicing agreement with NRZ, or a reduction in the number or volume 
of services Ocwen purchases from the Company.

Opinion on the Supplemental Information

The schedule listed in the index at Item 15 of the Form 10-K has been subjected to audit procedures performed in conjunction 
with the audit of the Company’s consolidated financial statements.  The schedule listed in the index at Item 15 of the Form 10-K 
is the responsibility of the Company’s management.  Our audit procedures included determining whether the schedule listed in 
the index at Item 15 of the Form 10-K reconciles to the consolidated financial statements or the underlying accounting and other 
records, as applicable, and performing procedures to test the completeness and accuracy of the information presented in the schedule 
listed in the index at Item 15 of the Form 10-K.  In forming our opinion on the schedule listed in the index at Item 15 of the Form 
10-K, we evaluated whether the schedule listed in the index at Item 15 of the Form 10-K, including its form and content, is presented 
in conformity with accounting principles generally accepted in the United States of America.  In our opinion, the schedule listed 
in the index at Item 15 of the Form 10-K is fairly stated, in all material respects, in relation to the consolidated financial statements 
as a whole.

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Basis for Opinion

These consolidated financial statements are the responsibility of the Company’s management.  Our responsibility is to express an 
opinion on the Company’s consolidated financial statements based on our audits.  We are a public accounting firm registered with 
the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws 
and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB.  Those standards require that we plan and perform the 
audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether 
due to error or fraud.  Our audits included performing procedures to assess the risks of material misstatement of the consolidated 
financial statements, whether due to error or fraud, and performing procedures that respond to those risks.  Such procedures included 
examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements.  Our audits 
also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the 
overall presentation of the consolidated financial statements.  We believe that our audits provide a reasonable basis for our opinion.

/s/ Mayer Hoffman McCann P.C.

We have served as the Company’s auditor since 2016.

February 26, 2019
Clearwater, Florida

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Report of Independent Registered Public Accounting Firm

To the Board of Directors and
Shareholders of Altisource Portfolio Solutions S.A.:

Opinion on Internal Control Over Financial Reporting

We have audited Altisource Portfolio Solutions S.A. and subsidiaries’ (the “Company”) internal control over financial reporting 
as of December 31, 2018, based on criteria established in 2013 Internal Control - Integrated Framework issued by the Committee 
of Sponsoring Organizations of the Treadway Commission (“COSO”).  In our opinion, the Company maintained, in all material 
respects, effective internal control over financial reporting as of December 31, 2018, based on criteria established in 2013 Internal 
Control - Integrated Framework issued by the COSO.

We  also  have  audited,  in  accordance  with  the  standards  of  the  Public  Company Accounting  Oversight  Board  (United  States) 
(“PCAOB”), the consolidated balance sheets and related consolidated statements of operations and comprehensive income (loss), 
consolidated statement of equity, cash flows and financial statement schedule as of December 31, 2018 and 2017 and for the three 
years in the period ended December 31, 2018 of the Company, and our report dated February 26, 2019, expressed an unqualified 
opinion  on  those  financial  statements  and  included  an  explanatory  paragraph  regarding  the  Company’s  change  in  method  of 
accounting for revenue from contracts with customers as a result of Accounting Standards Codification Topic 606, Revenue from 
Contracts with Customers, effective January 1, 2018, and an emphasis of matter paragraph regarding concentration of revenue 
with Ocwen Financial Corporation (“Ocwen”) and uncertainties faced by Ocwen.

Basis for Opinion

The Company’s management is responsible for maintaining effective internal control over financial reporting, and for its assessment 
of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal 
Control over Financial Reporting.  Our responsibility is to express an opinion on the Company’s internal control over financial 
reporting based on our audit.  We are a public accounting firm registered with the PCAOB and are required to be independent with 
respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities 
and Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the PCAOB.  Those standards require that we plan and perform the 
audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material 
respects.  Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial 
reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of 
internal control based on the assessed risk.  Our audit also included performing such other procedures as we considered necessary 
in the circumstances.  We believe that our audit provides a reasonable basis for our opinion.

Definition and Limitations of Internal Control Over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability 
of financial reporting and the preparation of financial statements for external purposes in accordance with accounting principles 
generally accepted in the United States of America.  A company’s internal control over financial reporting includes those policies 
and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions 
and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to 
permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and 
expenditures of the company are being made only in accordance with authorizations of management and directors of the company; 
and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of 
the company’s assets that could have a material effect on the financial statements.

Because  of  its  inherent  limitations,  internal  control  over  financial  reporting  may  not  prevent  or  detect  misstatements.   Also, 
projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because 
of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

/s/ Mayer Hoffman McCann P.C.

February 26, 2019
Clearwater, Florida

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Consolidated Balance Sheets
(in thousands, except per share data)

ASSETS

Current assets:

Cash and cash equivalents
Investment in equity securities
Accounts receivable, net
Short-term investments in real estate (Note 9)
Prepaid expenses and other current assets

Total current assets

Premises and equipment, net
Goodwill
Intangible assets, net
Deferred tax assets, net (Note 22)
Other assets

Total assets

Current liabilities:

Accounts payable and accrued expenses
Current portion of long-term debt
Deferred revenue
Other current liabilities

Total current liabilities

Long-term debt, less current portion
Other non-current liabilities

LIABILITIES AND EQUITY

Commitments, contingencies and regulatory matters (Note 25)

Equity:

Common stock ($1.00 par value; 100,000 shares authorized, 25,413 issued and 16,276 
outstanding as of December 31, 2018; 17,418 outstanding as of December 31, 2017)

Additional paid-in capital
Retained earnings
Accumulated other comprehensive income
Treasury stock, at cost (9,137 shares as of December 31, 2018 and 7,995 shares as of 

December 31, 2017)
Altisource equity

Non-controlling interests

Total equity

Total liabilities and equity

See accompanying notes to consolidated financial statements.

65

$

$

$

December 31,

2018

2017

$

58,294
36,181
36,466
39,873
30,720
201,534

45,631
81,387
91,653
309,089
12,406

105,006
49,153
52,740
29,405
35,337
271,641

73,273
86,283
120,065
303,707
10,195

741,700

$

865,164

$

87,240
—
10,108
7,030
104,378

331,476
9,178

84,400
5,945
9,802
9,414
109,561

403,336
12,282

25,413
122,667
590,655
—

(443,304)
295,431

1,237
296,668

25,413
112,475
626,600
733

(426,609)
338,612

1,373
339,985

$

741,700

$

865,164

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Consolidated Statements of Operations and Comprehensive Income (Loss)
(in thousands, except per share data)

Revenue
Cost of revenue

Gross profit
Operating expenses (income):

Selling, general and administrative expenses
Gain on sale of business (Note 4)
Restructuring charges (Note 24)
Litigation settlement loss, net of $4,000 insurance recovery (Note 20)

Income from operations
Other income (expense), net:

Interest expense
Unrealized loss on investment in equity securities (Note 6)
Other (expense) income, net

Total other income (expense), net

Income before income taxes and non-controlling interests
Income tax (provision) benefit 

Net (loss) income
Net income attributable to non-controlling interests

Net (loss) income attributable to Altisource

(Loss) Earnings per share:

Basic
Diluted

Weighted average shares outstanding:

Basic
Diluted

Comprehensive (loss) income:

Net (loss) income
Other comprehensive (loss) income, net of tax:

Reclassification of unrealized gain on investment in equity securities, net 

of income tax provision of $200, to retained earnings from the 
cumulative effect of an accounting change (Note 2)

Unrealized gain (loss) on investment in equity securities, net of income tax 

(provision) benefit of $0, $(921), $720

For the years ended December 31,

2018

2017

2016

$

838,202
622,165

$

942,213
699,865

$

997,303
690,045

216,037

242,348

307,258

175,670
(13,688)
11,560
—
42,495

(26,254)
(12,972)
(1,870)
(41,096)

1,399
(4,098)

(2,699)
(2,683)

192,642
—
—
—
49,706

(22,253)
—
7,922
(14,331)

35,375
276,256

311,631
(2,740)

214,155
—
—
28,000
65,103

(24,412)
—
3,630
(20,782)

44,321
(12,935)

31,386
(2,693)

$

$
$

(5,382) $

308,891

$

28,693

(0.32) $
(0.32) $

16.99
16.53

$
$

1.53
1.46

17,073
17,073

18,183
18,692

18,696
19,612

$

(2,699) $

311,631

$

31,386

(733)

—

—

—

2,478

(1,745)

Comprehensive (loss) income, net of tax
Comprehensive income attributable to non-controlling interests

(3,432)
(2,683)

314,109
(2,740)

29,641
(2,693)

Comprehensive (loss) income attributable to Altisource

$

(6,115) $

311,369

$

26,948

See accompanying notes to consolidated financial statements.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Consolidated Statements of Equity
(in thousands)

Altisource Equity

Additional
paid-in
capital

Retained
earnings

Accumulated
other
comprehensive
income (loss)

Treasury
stock, at
cost

Non-
controlling
interests

Total

Common stock

Shares

Balance, January 1, 2016

25,413

$ 25,413

$

96,321

$ 369,270

$

— $ (440,026) $

1,292

$ 52,270

Comprehensive income:

Net income
Other comprehensive loss, net 

of tax

Distributions to non-controlling 

interest holders

Share-based compensation 

expense

Excess tax benefit on stock-

based compensation

Exercise of stock options and 
issuance of restricted shares

Repurchase of shares

—

—

—

—

—

—
—

—

—

—

—

—

—
—

—

—

—

6,188

4,779

28,693

—

—

—

—

—
—

(64,177)
—

—

(1,745)

—

—

—

—
—

—

—

—

—

—

73,735
(37,662)

2,693

31,386

—

(1,745)

(2,580)

(2,580)

—

—

—
—

6,188

4,779

9,558
(37,662)

Balance, December 31, 2016

25,413

25,413

107,288

333,786

(1,745)

(403,953)

1,405

62,194

Comprehensive income:

Net income
Other comprehensive 
income, net of tax

Distributions to non-controlling 

interest holders

Share-based compensation 

expense

Cumulative effect of an

accounting change (Note 17)

Exercise of stock options and 
issuance of restricted shares
Treasury shares withheld for the 
payment of tax on restricted 
share issuances
Repurchase of shares

—

—

—

—

—

—

—
—

—

—

—

—

—

—

—
—

—

—

—

4,255

308,891

—

—

—

932

(932)

—

(13,491)

—
—

(1,654)
—

—

2,478

—

—

—

—

—
—

—

—

—

—

—

15,865

490
(39,011)

2,740

311,631

—

2,478

(2,772)

(2,772)

—

—

—

—
—

4,255

—

2,374

(1,164)
(39,011)

Balance, December 31, 2017

25,413

25,413

112,475

626,600

733

(426,609)

1,373

339,985

Net loss
Distributions to non-controlling 

interest holders

Share-based compensation 

expense

Cumulative effect of accounting 

changes (Note 2)

Exercise of stock options and 
issuance of restricted shares

Treasury shares withheld for the 
payment of tax on restricted 
share issuances and stock 
option exercises
Repurchase of shares

—

—

—

—

—

—
—

—

—

—

—

—

—
—

—

—

10,192

(5,382)

—

—

—

—

—

(9,715)

(733)

—

—

—

—

—

—

—
—

(19,245)

—

22,889

(1,603)
—

—
—

778
(40,362)

2,683

(2,699)

(2,819)

(2,819)

—

—

—

—
—

10,192

(10,448)

3,644

(825)
(40,362)

Balance, December 31, 2018

25,413

$ 25,413

$ 122,667

$ 590,655

$

— $ (443,304) $

1,237

$ 296,668

See accompanying notes to consolidated financial statements.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Consolidated Statements of Cash Flows
(in thousands)

Cash flows from operating activities:
Net (loss) income
Adjustments to reconcile net (loss) income to net cash provided by operating 

activities:
Depreciation and amortization
Amortization of intangible assets
Unrealized loss on investment in equity securities
Change in the fair value of acquisition related contingent consideration
Goodwill write-off from business exit  (Note 11)
Share-based compensation expense
Bad debt expense
Gain on early extinguishment of debt
Amortization of debt discount
Amortization of debt issuance costs
Deferred income taxes
Loss on disposal of fixed assets
Gain on sale of business (Note 4)
Loss on debt refinancing (Note 14)
Changes in operating assets and liabilities, net of effect of acquisition:

Accounts receivable
Short-term investments in real estate
Prepaid expenses and other current assets
Other assets
Accounts payable and accrued expenses
Other current and non-current liabilities

Net cash provided by operating activities

Cash flows from investing activities:

Additions to premises and equipment
Acquisition of business, net of cash acquired
Proceeds from the sale of business (Note 4)
Purchase of investment in equity securities
Other investing activities

Net cash provided by (used in) investing activities

Cash flows from financing activities:

Proceeds from issuance of long-term debt
Repayments and repurchases of long-term debt
Debt issuance costs
Proceeds from stock option exercises
Excess tax benefit on stock-based compensation
Purchase of treasury shares
Distributions to non-controlling interests
Payment of tax withholding on issuance of restricted shares and 

stock option exercises

Net cash used in financing activities

Net decrease in cash, cash equivalents and restricted cash
Cash, cash equivalents and restricted cash at the beginning of the period
Cash, cash equivalents and restricted cash at the end of the period

Supplemental cash flow information:

Interest paid
Income taxes paid, net

Non-cash investing and financing activities:

(Decrease) increase in payables for purchases of premises and equipment

$

$

$

For the years ended December 31,

2018

2017

2016

$

(2,699) $

311,631

$

31,386

30,799
28,412
12,972
—
2,640
10,192
2,830
—
717
965
(5,791)
727
(13,688)
4,434

14,556
(10,468)
4,617
2,278
1,651
(16,742)
68,402

(3,916)
—
15,000
—
—
11,084

407,880
(486,759)
(5,042)
3,644
—
(40,362)
(2,819)

(825)
(124,283)

(44,797)
108,843
64,046

24,123
7,136

36,447
35,367
—
24
—
4,255
5,116
(5,637)
301
833
(297,336)
2,768
—
—

29,965
(16,380)
(5,754)
770
2,576
(38,864)
66,082

(10,514)
—
—
—
188
(10,326)

—
(59,761)
—
2,374
—
(39,011)
(2,772)

(1,164)
(100,334)

(44,578)
153,421
108,843

21,210
18,332

$

$

$

$

36,788
47,576
—
(3,555)
—
6,188
1,829
(5,464)
413
1,141
(2,597)
1,765
—
—

15,980
(13,025)
(7,856)
1,053
(9,113)
24,309
126,818

(23,269)
(9,409)
—
(48,219)
—
(80,897)

—
(50,723)
—
9,558
4,779
(37,662)
(2,580)

—
(76,628)

(30,707)
184,128
153,421

22,717
18,327

(32) $

(1,311) $

404

See accompanying notes to consolidated financial statements.

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NOTE 1 — ORGANIZATION

Description of Business

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements

Altisource Portfolio Solutions S.A., together with its subsidiaries (which may be referred to as “Altisource,” the “Company,” “we,” 
“us” or “our”), is an integrated service provider and marketplace for the real estate and mortgage industries.  Combining operational 
excellence with a suite of innovative services and technologies, Altisource helps solve the demands of the ever-changing markets 
we serve.

NOTE 2 — BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Basis of Accounting and Presentation

The consolidated financial statements are prepared in accordance with accounting principles generally accepted in the United 
States of America (“GAAP”).  Intercompany transactions and accounts have been eliminated in consolidation.

Principles of Consolidation

The financial statements include the accounts of the Company, its wholly-owned subsidiaries and those entities in which we have 
a variable interest and are the primary beneficiary.

Altisource consolidates Best Partners Mortgage Cooperative, Inc., which is managed by The Mortgage Partnership of America, 
L.L.C. (“MPA”), a wholly-owned subsidiary of Altisource.  Best Partners Mortgage Cooperative, Inc. is a mortgage cooperative 
doing business as Lenders One® (“Lenders One”).  MPA provides services to Lenders One under a management agreement that 
ends on December 31, 2025 (with renewals for three successive five-year periods at MPA’s option).

The management agreement between MPA and Lenders One, pursuant to which MPA is the management company, represents a 
variable interest in a variable interest entity.  MPA is the primary beneficiary of Lenders One as it has the power to direct the 
activities  that  most  significantly  impact  the  cooperative’s  economic  performance  and  the  right  to  receive  benefits  from  the 
cooperative.  As a result, Lenders One is presented in the accompanying consolidated financial statements on a consolidated basis 
and the interests of the members are reflected as non-controlling interests.  As of December 31, 2018, Lenders One had total assets 
of $2.7 million and total liabilities of $1.3 million.  As of December 31, 2017, Lenders One had total assets of $4.6 million and 
total liabilities of $3.1 million.

Use of Estimates

The preparation of financial statements in conformity with GAAP requires estimates and assumptions that affect the reported 
amounts of assets and liabilities, revenue and expenses and related disclosures of contingent liabilities in the consolidated financial 
statements and accompanying notes.  Estimates are used for, but not limited to, determining share-based compensation, income 
taxes, collectability of receivables, valuation of acquired intangibles and goodwill, depreciable lives and valuation of fixed assets 
and contingencies.  Actual results could differ materially from those estimates.

Cash and Cash Equivalents

We classify all highly liquid instruments with an original maturity of three months or less at the time of purchase as cash equivalents.

Accounts Receivable, Net

Accounts receivable are presented net of an allowance for doubtful accounts that represents an amount that we estimate to be 
uncollectible.  We have estimated the allowance for doubtful accounts based on our historical write-offs, our analysis of past due 
accounts based on the contractual terms of the receivables and our assessment of the economic status of our customers, if known.  
The carrying value of accounts receivable, net, approximates fair value.

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Premises and Equipment, Net

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

We report premises and equipment, net at cost or estimated fair value at acquisition for premises and equipment recorded in 
connection with a business combination and depreciate these assets over their estimated useful lives using the straight-line method 
as follows:

Furniture and fixtures
Office equipment
Computer hardware
Computer software
Leasehold improvements

5 years
5 years
5 years
3-7 years
Shorter of useful life, 10 years or the term of the lease

Maintenance and repair costs are expensed as incurred.  We capitalize expenditures for significant improvements and new equipment 
and depreciate the assets over the shorter of the capitalized asset’s life or the life of the lease.

We review premises and equipment for impairment following events or changes in circumstances that indicate the carrying amount 
of an asset or asset group may not be recoverable.  We measure recoverability of assets to be held and used by comparing the 
carrying amount of an asset or asset group to estimated undiscounted future cash flows expected to be generated by the asset or 
asset group.  If the carrying amount of an asset or asset group exceeds its estimated future cash flows, we recognize an impairment 
charge for the amount that the carrying value of the asset or asset group exceeds the fair value of the asset or asset group. 

Computer software includes the fair value of software acquired in business combinations, capitalized software development costs 
and purchased software.  Capitalized software development and purchased software are recorded at cost and amortized using the 
straight-line method over their estimated useful lives.  Software acquired in business combinations is recorded at fair value and 
amortized using the straight-line method over its estimated useful life.

Business Combinations

We account for acquisitions using the purchase method of accounting in accordance with Financial Accounting Standards Board 
(“FASB”) Accounting Standards Codification (“ASC”) Topic 805, Business Combinations.  The purchase price of an acquisition 
is allocated to the assets acquired and liabilities assumed using their fair value as of the acquisition date. 

Goodwill

Goodwill represents the excess cost of an acquired business over the fair value of the identifiable tangible and intangible assets 
acquired and liabilities assumed in a business combination.  We evaluate goodwill for impairment annually during the fourth 
quarter or more frequently when an event occurs or circumstances change in a manner that indicates the carrying value may not 
be recoverable.  We first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting 
unit is less than its carrying value as a basis for determining whether we need to perform the quantitative two-step goodwill 
impairment test.  Only if we determine, based on qualitative assessment, that it is more likely than not that a reporting unit’s fair 
value is less than its carrying value will we calculate the fair value of the reporting unit.  We would then test goodwill for impairment 
by first comparing the book value of net assets to the fair value of the reporting units.  If the fair value is determined to be less 
than the book value, a second step is performed to compute the amount of impairment as the difference between the estimated fair 
value of goodwill and the carrying value.  We estimate the fair value of the reporting units using discounted cash flows and market 
comparisons.  The discounted cash flow method is based on the present value of projected cash flows.  Forecasts of future cash 
flows are based on our estimate of future sales and operating expenses, based primarily on estimated pricing, sales volumes, market 
segment share, cost trends and general economic conditions.  Certain estimates of discounted cash flows involve businesses with 
limited financial history and developing revenue models.  The estimated cash flows are discounted using a rate that represents our 
weighted average cost of capital.  The market comparisons include an analysis of revenue and earnings multiples of guideline 
public companies compared to the Company.   

Intangible Assets, Net

Identified intangible assets consist primarily of customer related intangible assets, operating agreements, trademarks and trade 
names and other intangible assets.  Identifiable intangible assets acquired in business combinations are recorded based on their 
fair values at the date of acquisition.  We determine the useful lives of our identifiable intangible assets after considering the specific 
facts and circumstances related to each intangible asset.  Factors we consider when determining useful lives include the contractual 
term of any arrangements, the history of the asset, our long-term strategy for use of the asset and other economic factors.  We 
amortize intangible assets that we deem to have definite lives in proportion to actual and expected customer revenues or on a 
straight-line basis over their useful lives, generally ranging from 4 to 20 years. 

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

We perform tests for impairment if conditions exist that indicate the carrying value may not be recoverable.  When facts and 
circumstances  indicate  that  the  carrying  value  of  intangible  assets  determined  to  have  definite  lives  may  not  be  recoverable, 
management assesses the recoverability of the carrying value by preparing estimates of cash flows of discrete intangible assets 
generally consistent with models utilized for internal planning purposes.  If the sum of the undiscounted expected future cash flows 
is less than the carrying value, we recognize an impairment to the extent the carrying amount exceeds fair value. 

Long-Term Debt

Long-term debt is reported net of applicable discount or premium and net of debt issuance costs.  The debt discount or premium 
and debt issuance costs are amortized to interest expense through maturity of the related debt using the effective interest method.

Fair Value Measurements

Fair value is defined as an exit price, representing the amount that would be received for an asset or paid to transfer a liability in 
an orderly transaction between market participants at the measurement date.  The three-tier hierarchy for inputs used in measuring 
fair value, which prioritizes the inputs used in the methodologies of measuring fair value for assets and liabilities, is as follows:

Level 1 — Quoted prices in active markets for identical assets and liabilities
Level 2 — Observable inputs other than quoted prices included in Level 1
Level 3 — Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of assets 

or liabilities.

Financial  assets  and  financial  liabilities  are  classified  based  on  the  lowest  level  of  input  that  is  significant  to  the  fair  value 
measurements.  Our assessment of the significance of a particular input to the fair value measurements requires judgment and may 
affect the valuation of the assets and liabilities being measured and their placement within the fair value hierarchy.

Functional Currency

The currency of the primary economic environment in which our operations are conducted is the United States dollar.  Therefore, 
the United States dollar has been determined to be our functional and reporting currency.  Non-United States dollar transactions 
and balances have been measured in United States dollars in accordance with ASC Topic 830, Foreign Currency Matters.  All 
transaction gains and losses from the measurement of monetary balance sheet items denominated in non-United States dollar 
currencies are reflected in the consolidated statements of operations and comprehensive income (loss) as income or expenses, as 
appropriate.

Defined Contribution 401(k) Plan

Some of our employees currently participate in a defined contribution 401(k) plan under which we may make matching contributions 
equal to a discretionary percentage determined by us.  We recorded expenses of $1.2 million in each of the three years in the period 
ended December 31, 2018, related to our discretionary contributions.

Revenue Recognition

We recognize revenue when we satisfy a performance obligation by transferring control of a product or service to a customer in 
an amount that reflects the consideration that we expect to receive.  This revenue can be recognized at a point in time or over time.  
We invoice customers based on our contractual arrangements with each customer, which may not be consistent with the period 
that revenues are recognized.  When there is a timing difference between when we invoice customers and when revenues are 
recognized, we record either a contract asset (unbilled accounts receivable) or a contract liability (deferred revenue or other current 
liabilities), as appropriate.  A description of our principal revenue generating activities by reportable segment are as follows: 

Mortgage Market

• 

• 

For the majority of the services we provide through the Mortgage Market segment, we recognize transactional revenue 
when the service is provided. 

For loan servicing technologies, we recognize revenue based on the number of loans on the system, on a per-transaction 
basis or over the estimated average number of months the loans and real estate owned (“REO”) are on the platform, as 
applicable.  We generally recognize revenue for professional services relating to loan servicing technologies over the 
contract period.  For our loan origination system, we generally recognize revenue over the contract term, beginning on 
the commencement date of each contract.  For foreclosure trustee services, we recognize revenue over the period during 
which we perform the related services, with full recognition upon completion and/or recording the related foreclosure 
deed.  For loan disbursement processing services, we recognize revenue over the period during which we perform the 

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

processing services with full recognition upon completion of the disbursements.  We use judgment to determine the 
period over which we recognize revenue for certain of these services.  For mortgage charge-off collections performed 
on  behalf  of  our  clients,  we  recognize  revenue  as  a  percentage  of  amounts  collected  following  collection  from  the 
borrowers. 

• 

For real estate brokerage and auction services, we recognize revenue on a net basis (i.e., the commission on the sale) as 
we perform services as an agent without assuming the risks and rewards of ownership of the asset and the commission 
earned on the sale is a fixed percentage or amount. 

•  Reimbursable expenses revenue, primarily related to our property preservation and inspection services, real estate sales 
and  our  foreclosure  trustee  services  businesses,  is  included  in  revenue  with  an  equal  amount  recognized  in  cost  of 
revenue.  These amounts are recognized on a gross basis, principally because generally we have control over selection 
of vendors and the vendor relationships are with us, rather than with our customers. 

Real Estate Market

• 

• 

For the majority of the services we provide through the Real Estate Market segment, we recognize transactional revenue 
when the service is provided. 

For renovation services, revenue is recognized over the period of the construction activity, based on the estimated 
percentage of completion of each project.  We use judgment to determine the period over which we recognize revenue 
for certain of these services.  For real estate brokerage and auction services, we recognize revenue on a net basis (i.e., 
the commission on the sale) as we perform services as an agent without assuming the risks and rewards of ownership 
of the asset and the commission earned on the sale is a fixed percentage or amount.  For the buy-renovate-lease-sell 
business, we recognize revenue associated with our sales of short-term investments in real estate on a gross basis (i.e., 
the selling price of the property) as we assume the risks and rewards of ownership of the asset. 

•  Reimbursable expenses revenue, primarily related to our real estate sales business, is included in revenue with an equal 
offsetting expense recognized in cost of revenue.  These amounts are recognized on a gross basis, principally because 
we generally have control over selection of vendors and the vendor relationships are with us, rather than with our 
customers. 

Other Businesses, Corporate and Eliminations

• 

• 

For  the  majority  of  the  services  we  provide  through  Other  Businesses,  Corporate  and  Eliminations,  we  recognize 
transactional revenue when the service is provided.  We generally earn fees for our post-charge-off consumer debt 
collection services as a percentage of the amount we collect on delinquent consumer receivables and recognize revenue 
following collection from the borrowers.  We provide customer relationship management services for which we typically 
earn and recognize revenue on a per-person, per-call or per-minute basis as the related services are performed. 

For the information technology (“IT”) infrastructure services we provide to Ocwen Financial Corporation (“Ocwen”), 
Front Yard Residential Corporation (“RESI”) and Altisource Asset Management Corporation (“AAMC”), we recognize 
revenue primarily based on the number of users of the applicable systems, fixed fees and the number and type of licensed 
platforms.  We recognize revenue associated with implementation services upon completion and maintenance services 
ratably over the related service period. 

Share-Based Compensation

Share-based compensation is accounted for under the provisions of ASC Topic 718, Compensation - Stock Compensation (“ASC 
Topic 718”).  Under ASC Topic 718, the cost of services received in exchange for an award of equity instruments is generally 
measured based on the grant date fair value of the award.  Share-based awards that do not require future service are expensed 
immediately.  Share-based awards that require future service are recognized over the relevant service period.  In 2017, the Company 
adopted  FASB  Accounting  Standards  Update  (“ASU”)  No.  2016-09,  Compensation  -  Stock  Compensation  (Topic  718): 
Improvements to Employee Share-Based Payment Accounting (“ASU 2016-09”).  In connection with adopting ASU 2016-09, the 
Company made an accounting policy election to account for forfeitures in compensation expense as they occur.  Prior to adopting 
ASU No. 2016-09, the Company estimated forfeitures for share-based awards in compensation expense that were not expected to 
vest.

Income Taxes

We record income taxes in accordance with ASC Topic 740, Income Taxes (“ASC Topic 740”).  We account for certain income 
and expense items differently for financial reporting purposes and income tax purposes.  We recognize deferred income tax assets 
and liabilities for these differences between the financial reporting basis and the tax basis of our assets and liabilities as well as 

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Notes to Consolidated Financial Statements (Continued)

expected benefits of utilizing net operating loss and credit carryforwards.  The most significant temporary differences relate to 
accrued compensation, amortization, loss carryforwards and valuation allowances.  We measure deferred income tax assets and 
liabilities using enacted tax rates expected to apply to taxable income in the years in which we anticipate recovery or settlement 
of those temporary differences.  The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income 
in the period when the change is enacted.  Deferred tax assets are reduced by a valuation allowance when it is more likely than 
not that some portion or all of the deferred tax assets will not be realized. 

Tax laws are complex and subject to different interpretations by the taxpayer and respective governmental taxing authorities.  
Significant judgment is required in determining tax expense and in evaluating tax positions including evaluating uncertainties 
under ASC Topic 740.  We recognize tax benefits from uncertain tax positions only if it is more likely than not that the tax position 
will be sustained on examination by the taxing authorities based on the technical merits of the position.  The tax benefits recognized 
in the financial statements from such positions are then measured based on the largest benefit that has a greater than 50% likelihood 
of  being  realized  upon  ultimate  settlement.    Resolution  of  these  uncertainties  in  a  manner  inconsistent  with  management’s 
expectations could have a material impact on our results of operations. 

Earnings Per Share

We compute earnings per share (“EPS”) in accordance with ASC Topic 260, Earnings Per Share.  Basic net income per share is 
computed by dividing net income attributable to Altisource by the weighted average number of shares of common stock outstanding 
for the period.  Diluted net income per share reflects the assumed conversion of all dilutive securities using the treasury stock 
method.

Recently Adopted Accounting Pronouncements

In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) and during 2016, the FASB 
issued additional guidance providing clarifications and corrections, including: ASU No. 2016-08, Revenue from Contracts with 
Customers (Topic 606): Principal versus Agent Considerations (Reporting Revenue Gross versus Net), ASU No. 2016-10, Revenue 
from Contracts with Customers (Topic 606): Identifying Performance Obligations and Licensing, ASU No. 2016-12, Revenue 
from  Contracts  with  Customers  (Topic  606):  Narrow-Scope  Improvements  and  Practical  Expedients,  and  ASU  No.  2016-20, 
Technical Corrections and Improvements to Topic 606, Revenue from Contracts with Customers (collectively “Topic 606”).  Topic 
606 establishes a single comprehensive model for entities to use in accounting for revenue arising from contracts with customers 
and supersedes most prior revenue recognition guidance.  This new standard requires that an entity recognize revenue for the 
transfer of promised goods or services to a customer in an amount that reflects the consideration that the entity expects to receive 
and consistent with the delivery of the performance obligation described in the underlying contract with the customer.

The Company adopted Topic 606 effective January 1, 2018 retrospectively with the cumulative effect recognized on the date of 
initial application (the modified retrospective approach) for all contracts.  As a result of this adoption, the Company recognized 
an $11.2 million increase in deferred revenue, a $1.1 million increase in unbilled accounts receivable, a $0.3 million increase in 
other current liabilities and a $10.4 million decrease in retained earnings as of January 1, 2018.  Because the Company adopted 
Topic 606 retrospectively with a cumulative effect as of January 1, 2018, the comparative results as of and for the year ended 
December 31,  2017 have not been restated and continue to be reported under ASC Topic 605, Revenue Recognition and SEC Staff 
Accounting Bulletin Topic 13, Revenue Recognition.  The details of the significant changes and quantitative impact of the adoption 
of Topic 606 are described below.  Also see Revenue Recognition above and Note 18 for additional information on revenue, 
including disaggregation of revenue and contract balances.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

The following table summarizes the impact of adopting Topic 606 on the Company’s consolidated balance sheet as of December 31, 
2018:

(in thousands)

Accounts receivable, net
Total current assets
Total assets

Deferred revenue
Other current liabilities
Total current liabilities

Other non-current liabilities

Retained earnings
Altisource equity
Total equity
Total liabilities and equity

Impact of the adoption of Topic 606

As reported

Adjustments

Balances without
adoption of
Topic 606

$

36,466
201,534
741,700

10,108
7,030
104,378

9,178

590,655
295,431
296,668
741,700

$

(455) $
(455)
(455)

36,011
201,079
741,245

(1,511)
(3,490)
(5,001)

269

4,277
4,277
4,277
(455)

8,597
3,540
99,377

9,446

594,932
299,708
300,945
741,245

The following table summarizes the impact of adopting Topic 606 on the Company’s consolidated statement of operations and 
comprehensive income (loss) for the year ended December 31, 2018:

(in thousands)

Revenue
Cost of revenue
Gross profit
Income from operations
Income (loss) before income taxes and non-controlling interests
Income tax (provision) benefit
Net loss
Net loss attributable to Altisource

Impact of the adoption of Topic 606

As reported

Adjustments

Balances without
adoption of
Topic 606

$

$

838,202
622,165
216,037
42,495
1,399
(4,098)
(2,699)
(5,382)

(6,692) $
2,116
(8,808)
(8,808)
(8,808)
2,637
(6,171)
(6,171)

831,510
624,281
207,229
33,687
(7,409)
(1,461)
(8,870)
(11,553)

The adoption of Topic 606 did not have any impact on net cash flows used in operating, financing or investing activities on the 
Company’s consolidated statement of cash flows for the year ended December 31, 2018.

In  January  2016,  the  FASB  issued ASU  No.  2016-01,  Financial  Instruments  -  Overall  (Subtopic  825-10):  Recognition  and 
Measurement of Financial Assets and Financial Liabilities.  This standard requires equity investments (except those accounted 
for under the equity method of accounting or those that result in consolidation of the investee) to be measured at fair value with 
changes in fair value recognized in net income.  The standard also simplifies the impairment assessment of equity investments 
without readily determinable fair values by requiring a qualitative assessment to identify impairment.  When a qualitative assessment 
indicates that impairment exists, an entity is required to measure the investment at fair value.  It also amends certain financial 
statement presentation and disclosure requirements associated with the fair value of financial instruments.  This standard was 
effective for the Company on January 1, 2018.  The adoption of this standard resulted in a cumulative effect adjustment to increase 
retained earnings and decrease accumulated other comprehensive income by $0.7 million on January 1, 2018.  Changes in the fair 
value of the Company’s investment in RESI subsequent to January 1, 2018, as well as any equity investments acquired in the 
future, are reflected as a component of net income in the Company’s consolidated statements of operations and comprehensive 
income (loss).

In August 2016, the FASB issued ASU No. 2016-15, Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts 
and Cash Payments.  This standard addresses eight specific cash flow issues with the objective of reducing the existing diversity 

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Notes to Consolidated Financial Statements (Continued)

in practice.  This standard was effective for the Company on January 1, 2018, and the adoption of this guidance did not have any 
effect on the Company’s consolidated statement of cash flows.

In October 2016, the FASB issued ASU No. 2016-16, Income Taxes (Topic 740): Intra-Entity Transfers of Assets Other Than 
Inventory.  This standard requires that companies recognize the income tax consequences of an intra-entity transfer of an asset 
(other than inventory) when the transfer occurs.  Previous guidance prohibited companies from recognizing current and deferred 
income taxes for an intra-entity asset transfer until the asset has been sold to an outside party.  This standard was effective for the 
Company on January 1, 2018, and the adoption of this guidance did not have any effect on the Company’s results of operations 
and financial position.

In November 2016, the FASB issued ASU No. 2016-18, Statement of Cash Flows (Topic 230): Restricted Cash.  This standard 
requires that companies include restricted cash and restricted cash equivalents in their cash and cash equivalent balances in the 
statement of cash flows.  Therefore, amounts generally described as restricted cash and restricted cash equivalents should be 
included with cash and cash equivalents when reconciling the beginning-of-period and end-of-period total amounts shown on the 
statement of cash flows.  This standard was effective for the Company on January 1, 2018, and was adopted using the retrospective 
transition method, as required by the standard.  The adoption of this standard resulted in the classification of the Company’s 
restricted cash with cash and cash equivalents reflected in the Company’s consolidated statements of cash flows.  As a result, the 
Company included $5.8 million, $3.8 million and $4.1 million of restricted cash with cash and cash equivalents in its consolidated 
statements of cash flows as of December 31, 2018, 2017 and 2016, respectively.

In January 2017, the FASB issued ASU No. 2017-01, Business Combinations (Topic 805): Clarifying the Definition of a Business.  
This standard clarifies the definition of a business and provides a screen to determine if a set of inputs, processes and outputs is a 
business.  The standard specifies that when substantially all of the fair value of gross assets acquired (or disposed of) is concentrated 
in a single identifiable asset or a group of similar identifiable assets, the assets acquired would not be a business.  Under the new 
guidance, in order to be considered a business, an acquisition must include, at a minimum, an input and a substantive process that 
together significantly contribute to the ability to create output.  In addition, the standard narrows the definition of the term “output” 
so that it is consistent with how it is described in Topic 606.  This standard was effective for the Company on January 1, 2018, 
and the adoption of this guidance did not have any effect on the Company’s results of operations and financial position.

In February 2017, the FASB issued ASU No. 2017-05, Other Income-Gains and Losses from the Derecognition of Nonfinancial 
Assets (Subtopic 610-20): Clarifying the Scope of Asset Derecognition Guidance and Accounting for Partial Sales of Nonfinancial 
Assets.  This standard was issued to clarify the scope of Subtopic 610-20, Other Income-Gains and Losses from the Derecognition 
of  Nonfinancial Assets,  and  to  add  guidance  for  partial  sales  of  nonfinancial  assets.    Subtopic  610-20  provides  guidance  for 
recognizing gains and losses from the transfer of nonfinancial assets in contracts with noncustomers.  This standard was effective 
for the Company on January 1, 2018, and the adoption of this guidance did not have any effect on the Company’s results of 
operations and financial position.

In  May  2017,  the  FASB  issued ASU  No.  2017-09,  Compensation—Stock  Compensation  (Topic  718):  Scope  of  Modification 
Accounting.  This standard provides guidance about which changes to the terms or conditions of a share-based payment award 
require the application of modification accounting.  This standard requires companies to continue to apply modification accounting, 
unless the fair value, vesting conditions and classification of an award all do not change as a result of the modification.  This 
standard was effective for the Company on January 1, 2018, and the adoption of this guidance did not have any effect on the 
Company’s results of operations and financial position.

Future Adoption of New Accounting Pronouncements

In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842) and in July 2018, the FASB issued ASU No. 2018-10, 
Codification Improvements to Topic 842, Leases and ASU No. 2018-11, Leases (Topic 842): Targeted Improvements (collectively 
“Topic 842”).  Topic 842 introduces a new lessee model that brings substantially all leases on the balance sheet.  This standard 
will require lessees to recognize lease assets and lease liabilities on their balance sheets and disclose key information about leasing 
arrangements in their financial statements.  This standard will be effective for annual periods beginning after December 15, 2018, 
including interim periods within that reporting period.  Based on the Company’s analysis of arrangements where the Company is 
a lessee, we estimate that the new standard will result in the addition of approximately $42.4 million right-of-use assets and lease 
liabilities onto the Company’s consolidated balance sheet.

In January 2017, the FASB issued ASU No. 2017-04, Intangibles-Goodwill and Other (Topic 350): Simplifying the Test for Goodwill 
Impairment.   This  standard  will  simplify  the  subsequent  measurement  of  goodwill  by  eliminating  Step  2  from  the  goodwill 
impairment test.  Current guidance requires that companies compute the implied fair value of goodwill under Step 2 by performing 
procedures to determine the fair value at the impairment testing date of its assets and liabilities (including unrecognized assets and 
liabilities) following the procedure that would be required in determining the fair value of assets acquired and liabilities assumed 
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Notes to Consolidated Financial Statements (Continued)

in a  business combination.  This standard will  require companies to  perform annual or  interim goodwill impairment tests by 
comparing the fair value of a reporting unit with its carrying amount.  An entity should recognize an impairment charge for the 
amount by which the carrying amount exceeds the reporting unit’s fair value; however, the loss recognized should not exceed the 
total  amount  of  goodwill  allocated  to  that  reporting  unit.   This  standard  will  be  effective  for  annual  periods  beginning  after 
December 15, 2019, including interim periods within that reporting period, and will be applied prospectively.  Early adoption of 
this standard is permitted.  The Company is currently evaluating the impact this guidance may have on its consolidated financial 
statements;  however,  adoption  of  this  standard  as  of  December  31,  2018  would  not  have  had  any  impact  on  the  Company’s 
consolidated financial statements.

In August 2018, the FASB issued ASU No. 2018-12, Financial Services—Insurance (Topic 944): Targeted Improvements to the 
Accounting for Long-Duration Contracts.  This standard requires at a minimum the annual review of the assumptions used for 
liability measurement with the impact of any change recorded in net income, standardizes the liability discount rate with the effect 
of rate changes recorded in other comprehensive income, requires the measurement of market risk benefits at fair value, simplifies 
the amortization of deferred acquisition costs and requires enhanced disclosures.  This standard will be effective for annual periods 
beginning after December 15, 2020, including interim periods within that reporting period.  Early adoption of this standard is 
permitted.  The Company is currently evaluating the impact this guidance may have on its consolidated financial statements.

In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework—Changes to 
the Disclosure Requirements for Fair Value Measurement.  This standard modifies certain disclosure requirements such as the 
valuation processes for Level 3 fair value measurements.  This standard also requires new disclosures such as the disclosure of 
certain assumptions used to develop significant unobservable inputs for Level 3 fair value measurements.  This standard will be 
effective for annual periods beginning after December 15, 2019, including interim periods within that reporting period.  Early 
adoption of either the entire standard or only the provisions that eliminate or modify requirements is permitted.  The Company 
currently does not expect the adoption of this guidance to have an impact on its consolidated financial statements.

In August 2018, the FASB issued ASU No. 2018-15, Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40): 
Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract (a 
consensus of the FASB Emerging Issues Task Force).  This standard aligns the requirements for capitalizing implementation costs 
in a hosting arrangement service contract with the existing guidance for capitalizing implementation costs incurred for an internal-
use software license.  This standard also requires capitalizing or expensing implementation costs based on the nature of the costs 
and the project stage during which they are incurred and establishes additional disclosure requirements.  This standard will be 
effective for annual periods beginning after December 15, 2019, including interim periods within that reporting period.  Early 
adoption of this standard is permitted.  The Company currently plans to adopt the standard prospectively and is currently evaluating 
the impact this guidance may have on its consolidated financial statements.

NOTE 3 — CUSTOMER CONCENTRATION

Ocwen

Ocwen is a residential mortgage loan servicer of mortgage servicing rights (“MSRs”) it owns, including those MSRs in which 
others have an economic interest, and a subservicer of MSRs owned by others.

During the year ended December 31, 2018, Ocwen was our largest customer, accounting for 52% of our total revenue.  Ocwen 
purchases certain mortgage services and technology services from us under the terms of services agreements and amendments 
thereto (collectively, the “Ocwen Services Agreements”) with terms extending through August 2025.  Certain of the Ocwen Services 
Agreements contain a “most favored nation” provision and also grant the parties the right to renegotiate pricing, among other 
things.

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Notes to Consolidated Financial Statements (Continued)

Revenue from Ocwen primarily consists of revenue earned from the loan portfolios serviced and subserviced by Ocwen when 
Ocwen engages us as the service provider, and revenue earned directly from Ocwen, pursuant to the Ocwen Services Agreements.  
For the years ended December 31, 2018, 2017 and 2016, we recognized revenue from Ocwen of $437.4 million, $542.0 million
and $561.9 million, respectively.  Revenue from Ocwen as a percentage of segment and consolidated revenue was as follows for 
the years ended December 31:

Mortgage Market
Real Estate Market
Other Businesses, Corporate and Eliminations
Consolidated revenue

2018

2017

2016

63%
1%
9%
52%

67%
1%
11%
58%

65%
—%
27%
56%

We earn additional revenue related to the portfolios serviced and subserviced by Ocwen when a party other than Ocwen or the 
MSR owner selects Altisource as the service provider.  For the years ended December 31, 2018, 2017 and 2016, we recognized 
revenue of $47.1 million, $148.5 million and $188.0 million, respectively, related to the portfolios serviced by Ocwen when a 
party other than Ocwen or the MSR owner selected Altisource as the service provider.  These amounts are not included in deriving 
revenue from Ocwen as a percentage of revenue in the table above.

As of December 31, 2018, accounts receivable from Ocwen totaled $15.2 million, $11.6 million of which was billed and $3.6 
million of which was unbilled.  As of December 31, 2017, accounts receivable from Ocwen totaled $18.9 million, $13.6 million
of which was billed and $5.3 million of which was unbilled.

As of February 22, 2019, Altisource and Ocwen entered into agreements that, among other things, facilitate Ocwen’s transition 
from REALServicing and related technologies to another mortgage servicing software platform, establish a process for Ocwen to 
review and approve the assignment of one or more of our agreements to potential buyers of Altisource’s business lines, permit 
Ocwen to use service providers other than Altisource for up to 10% of referrals from certain portfolios (determined on a service-
by-service basis), subject to certain restrictions, and affirms Altisource’s role as a strategic service provider to Ocwen through 
August 2025.  We do not anticipate that a servicing technology transition would materially impact the other services we provide 
to Ocwen.  For the years ended December 31, 2018, 2017 and 2016, service revenue from REALServicing and related technologies 
was $35.1 million, $37.2 million and $40.2 million, respectively.

NRZ

New Residential Investment Corp. (individually, together with one or more of its subsidiaries or one or more of its subsidiaries 
individually, “NRZ”) is a residential investment trust that invests in and manages residential mortgage related assets in the United 
States including MSRs and excess MSRs.

Ocwen has disclosed that NRZ is its largest client.  As of September 30, 2018, NRZ owned MSRs or rights to MSRs relating to 
approximately 57% of loans serviced and subserviced by Ocwen (measured in unpaid principal balances (“UPB”)) (the “Subject 
MSRs”).  In July 2017 and January 2018, Ocwen and NRZ entered into a series of agreements pursuant to which the parties agreed, 
among other things, to undertake certain actions to facilitate the transfer from Ocwen to NRZ of Ocwen’s legal title to the Subject 
MSRs and under which Ocwen will subservice mortgage loans underlying the Subject MSRs for an initial term of five years. 

On August 28, 2017, Altisource, through its licensed subsidiaries, entered into a Cooperative Brokerage Agreement, as amended, 
and related letter agreement (collectively, the “Brokerage Agreement”) with NRZ which extends through August 2025.  Under 
this agreement and related amendments, Altisource remains the exclusive provider of brokerage services for REO associated with 
the Subject MSRs, irrespective of the subservicer, subject to certain limitations.  NRZ’s brokerage subsidiary receives a cooperative 
brokerage commission on the sale of certain REO properties from these portfolios subject to certain exceptions.

The Brokerage Agreement can, at Altisource’s discretion, be terminated by Altisource if a services agreement is not signed by 
Altisource and NRZ.  The Brokerage Agreement may otherwise only be terminated upon the occurrence of certain specified events.  
Termination events include, but are not limited to, a breach of the terms of the Brokerage Agreement (including, without limitation, 
the failure to meet performance standards and non-compliance with law in a material respect), the failure to maintain licenses 
which failure materially prevents performance of the contract, regulatory allegations of non-compliance resulting in an adversarial 
proceeding against NRZ, voluntary or involuntary bankruptcy, appointment of a receiver, disclosure in a Form 10-K or Form 10-
Q that there is significant uncertainty about Altisource’s ability to continue as a going concern, failure to maintain a specified level 
of cash and an unapproved change of control. 

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

For the years ended December 31, 2018 and 2017, we recognized revenue from NRZ of $28.7 million and $2.4 million, respectively, 
under the Brokerage Agreement (no comparative amount in 2016).  For the years ended December 31, 2018 and 2017, we recognized 
additional revenue of $83.6 million and $3.9 million, respectively, relating to the Subject MSRs when a party other than NRZ 
selects Altisource as the service provider (no comparative amount in 2016).

On August 28, 2017, Altisource and NRZ also entered into a non-binding Letter of Intent, as amended, to enter into a services 
agreement (the “Services LOI”), setting forth the terms pursuant to which Altisource would remain the exclusive service provider 
of fee-based services for the Subject MSRs, irrespective of the subservicer, through August 2025.  The Services LOI expired on 
December 15, 2018.  Altisource is providing services on the Subject MSRs pursuant to its agreements with Ocwen.

NOTE 4 — SALE OF BUSINESS 

In August 2018, Altisource entered into an amendment to its agreements with RESI to sell Altisource’s rental property management 
business to RESI and permit RESI to internalize certain services that had been provided by Altisource.  These services were 
historically provided under an agreement between RESI and Altisource, in which Altisource was the sole provider of rental property 
management services to RESI through December 2027, subject to certain exceptions.  The proceeds from the transaction totaled 
$18.0 million, payable in two installments.  The first installment of $15.0 million was received on the closing date of August 8, 
2018.  The second installment of $3.0 million will be received on the earlier of a RESI change of control or on August 8, 2023.  
The second installment was recorded as a long-term receivable with a discounted value of $2.2 million as of December 31, 2018 
in Other Assets in the consolidated balance sheets.  In connection with the sale of the rental property management business, the 
Company recognized a pretax gain of $13.7 million for the year ended December 31, 2018 in the accompanying consolidated 
statements of operations and comprehensive income (loss).

NOTE 5 — ACQUISITION 

Granite Acquisition

On July 29, 2016, we acquired certain assets and assumed certain liabilities of Granite Loan Management of Delaware, LLC 
(“Granite”) for $9.5 million in cash.  Granite provides residential and commercial loan disbursement processing, risk mitigation 
and construction inspection services to lenders.  The Granite acquisition is not material in relation to the Company’s results of 
operations or financial position.

The final allocation of the purchase price is as follows:

(in thousands)

Accounts receivable, net
Prepaid expenses
Other assets
Premises and equipment, net
Non-compete agreements
Trademarks and trade names 
Customer relationships
Goodwill

Accounts payable and accrued expenses
Other current liabilities

Purchase price

NOTE 6 — INVESTMENT IN EQUITY SECURITIES

$

1,024
22
25
299
100
100
3,400
4,827
9,797
(57)
(192)

$

9,548

During the year ended December 31, 2016, we purchased 4.1 million shares of RESI common stock for $48.2 million.  This 
investment is reflected in the consolidated balance sheets at fair value of $36.2 million and $49.2 million as of December 31, 2018
and  2017,  respectively.    During  the  year  ended  December 31,  2018,  we  recognized  an  unrealized  loss  of  $13.0  million  (no 
comparative amounts in 2017 and 2016) on our investment in RESI in other income (expense), net in the consolidated statements 
of operations and comprehensive income (loss) as a result of a change in the market value of RESI common shares. During the 
years ended December 31, 2017 and 2016, an unrealized gain (loss) on our investment in RESI of $2.5 million and $(1.7) million, 
respectively, net of income tax (provision) benefit, was reflected in other comprehensive income in the consolidated statements 

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

of operations and comprehensive income (loss) (see Note 2 for additional information on the adoption of the new accounting 
standard on investments in equity securities).  During the years ended December 31, 2018, 2017 and 2016, we earned dividends 
of  $2.5  million,  $2.5  million  and  $2.3  million,  respectively,  related  to  this  investment.    In  addition,  during  the  year  ended 
December 31, 2016, we incurred expenses of $3.4 million related to this investment (no comparative amounts in 2018 and 2017).

Pursuant to the agreement between Altisource and RESI to sell the rental property management business to RESI (see Note 4 for 
additional information), Altisource is subject to a lock-up period with respect to the sale or transfer of the shares of common stock 
of RESI owned by Altisource (the “Shares”).  During the period between the closing date of the sale and December 31, 2018, 
Altisource was restricted from selling any of the Shares.  During each quarter of 2019, Altisource is permitted to transfer no more 
than 25% of the Shares (approximately 1.0 million shares as of December 31, 2018), provided that any Shares not sold in the 
applicable quarter will increase the amount that may be sold in the subsequent quarters by 50% of the unsold permitted amount.  
Thereafter,  all  transfer  restrictions  will  expire  and  any  remaining  Shares  will  be  freely  transferable.    Notwithstanding  these 
restrictions, Altisource retains the right to sell or transfer the Shares at any time: (i) where Altisource has a good faith belief that 
its or its affiliates’ liquidity should be increased and the sale is necessary to achieve such an increase; (ii) where the proceeds of 
sales will be used to finance a strategic acquisition transaction; (iii) in privately negotiated block transactions with unrelated third 
parties or a similar transaction; or (iv) where RESI is the subject of a tender offer that is reasonably likely to result in a change of 
control or where RESI undergoes a change of control.

NOTE 7 — ACCOUNTS RECEIVABLE, NET

Accounts receivable, net consists of the following as of December 31:

(in thousands)

Billed
Unbilled

Less: Allowance for doubtful accounts

Total

2018

2017

$

$

$

35,590
11,759
47,349
(10,883)

40,787
22,532
63,319
(10,579)

36,466

$

52,740

Unbilled accounts receivable consist primarily of certain real estate asset management, REO sales, title and closing services for 
which we generally recognize revenue when the service is provided but collect upon closing of the sale, and foreclosure trustee 
services, for which we generally recognize revenues over the service delivery period but bill following completion of the service.  
We also include amounts in unbilled accounts receivable that are earned during a month and billed in the following month.

Bad debt expense amounted to $2.8 million, $5.1 million and $1.8 million for the years ended December 31, 2018, 2017 and 2016, 
respectively, and is  included in selling, general and administrative expenses in  the consolidated statements of  operations and 
comprehensive income (loss).

NOTE 8 — PREPAID EXPENSES AND OTHER CURRENT ASSETS

Prepaid expenses and other current assets consist of the following as of December 31:

(in thousands)

Maintenance agreements, current portion
Income taxes receivable
Prepaid expenses
Other current assets

Total

2018

2017

$

$

$

5,600
7,940
7,484
9,696

8,014
9,227
7,898
10,198

30,720

$

35,337

NOTE 9 — DISCONTINUATION OF THE BUY-RENOVATE-LEASE-SELL BUSINESS 

On November 26, 2018, the Company announced its plans to sell its short-term investments in real estate (“BRS Inventory”) and 
discontinue the Company’s Buy-Renovate-Lease-Sell (“BRS”) business.  Altisource’s BRS business is a component of the Real 
Estate  Investor  Solutions  business  and  focuses  on  buying,  renovating,  leasing  and  selling  single-family  homes  to  real  estate 
investors.  The BRS business is not material in relation to the Company’s results of operations or financial position.  In anticipation 

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

of receiving the majority of the proceeds from the sale of the BRS Inventory over the fourth quarter of 2018 and the first half of 
2019, the Company repaid $49.9 million of its debt in the fourth quarter of 2018.

NOTE 10 — PREMISES AND EQUIPMENT, NET

Premises and equipment, net consists of the following as of December 31:

(in thousands)

Computer hardware and software
Office equipment and other
Furniture and fixtures
Leasehold improvements

Less: Accumulated depreciation and amortization

Total

2018

2017

$

$

182,215
7,384
13,313
29,781
232,693
(187,062)

179,567
9,388
14,092
33,417
236,464
(163,191)

$

45,631

$

73,273

Depreciation  and  amortization  expense  amounted  to  $30.8  million,  $36.4  million  and  $36.8  million  for  the  years  ended 
December 31, 2018, 2017 and 2016, respectively, and is included in cost of revenue for operating assets and in selling, general 
and administrative expenses for non-operating assets in the consolidated statements of operations and comprehensive income 
(loss).

NOTE 11 — GOODWILL AND INTANGIBLE ASSETS, NET

Goodwill

Goodwill was recorded in connection with the 2016 acquisition of Granite, the 2015 acquisitions of CastleLine Holdings, LLC 
and  its  subsidiaries,  GoldenGator,  LLC,  REIsmart,  LLC  and  Onit  Solutions,  LLC,  the  2014  acquisition  of  certain  assets  and 
assumption of certain liabilities of Owners Advantage, LLC (“Owners”), the 2013 acquisition of the Homeward Residential, Inc. 
fee-based business, the 2011 acquisitions of Springhouse, LLC and Tracmail and the 2010 acquisition of MPA.  See Note 5 for 
additional information on the 2016 acquisition (there were no acquisitions in 2018 or 2017).  Changes in goodwill during the years 
ended December 31, 2018 and 2017 are summarized below:

(in thousands)

Mortgage 
Market

Real Estate 
Market

Other 
Businesses, 
Corporate and 
Eliminations

Total

Balance as of January 1 and December 31, 2017
Disposition
Write-off

Balance as of December 31, 2018

$

$

$

73,259
—
—

$

10,056
(2,256)
(2,640)

$

2,968
—
—

86,283
(2,256)
(2,640)

73,259

$

5,160

$

2,968

$

81,387

During 2018, goodwill was reduced by $2.3 million in connection with the sale of the rental property management business to 
RESI (see Note 4).  Also during 2018, we recorded a $2.6 million write-off of goodwill attributable to the BRS business, as a result 
of our decision to discontinue the BRS business in the fourth quarter of 2018 (see Note 9).

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Intangible Assets, Net

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

Intangible assets, net consist of the following as of December 31:

(in thousands)

Weighted 
average 
estimated 
useful life 
(in years)

Definite lived intangible assets:
Trademarks and trade names
Customer related intangible

assets

Operating agreement
Non-compete agreements
Intellectual property
Other intangible assets

15

10
20
4
10
5

Gross carrying amount

Accumulated amortization

Net book value

2018

2017

2018

2017

2018

2017

$

11,349

$

15,354

$

(6,244) $

(8,881) $

5,105

$

6,473

273,172
35,000
1,230
300
3,745

277,828
35,000
1,560
300
3,745

(207,639)
(15,632)
(1,026)
(145)
(2,457)

(188,258)
(13,865)
(897)
(115)
(1,706)

65,533
19,368
204
155
1,288

89,570
21,135
663
185
2,039

Total

$ 324,796

$ 333,787

$ (233,143) $ (213,722) $

91,653

$ 120,065

Amortization expense for definite lived intangible assets was $28.4 million, $35.4 million and $47.6 million for the years ended 
December 31, 2018, 2017 and 2016, respectively.  Expected annual definite lived intangible asset amortization expense for 2019
through 2023 is $20.4 million, $17.7 million, $11.6 million, $7.3 million and $6.3 million, respectively.

NOTE 12 — OTHER ASSETS

Other assets consist of the following as of December 31:

(in thousands)

Security deposits
Restricted cash
Other

Total

2018

2017

$

$

$

3,972
5,752
2,682

5,304
3,837
1,054

12,406

$

10,195

NOTE 13 — ACCOUNTS PAYABLE, ACCRUED EXPENSES AND OTHER CURRENT LIABILITIES

Accounts payable and accrued expenses consist of the following as of December 31:

(in thousands)

Accounts payable
Accrued salaries and benefits
Accrued expenses - general
Income taxes payable

Total

Other current liabilities consist of the following as of December 31:

(in thousands)

Unfunded cash account balances
Other

Total

81

2018

2017

$

27,853
31,356
27,866
165

15,682
41,363
27,268
87

87,240

$

84,400

2018

2017

$

4,932
2,098

5,900
3,514

7,030

$

9,414

$

$

$

$

Table of Contents

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

NOTE 14 — LONG-TERM DEBT

Long-term debt consists of the following as of December 31:

(in thousands)

Senior secured term loans
Less: Debt issuance costs, net
Less: Unamortized discount, net
Net long-term debt
Less: Current portion

Long-term debt, less current portion

2018

2017

$

$

338,822
(3,855)
(3,491)
331,476
—

413,581
(3,158)
(1,142)
409,281
(5,945)

$

331,476

$

403,336

On April 3, 2018, Altisource Portfolio Solutions S.A. and its wholly-owned subsidiary, Altisource S.à r.l. entered into a credit 
agreement (the “Credit Agreement”) with Morgan Stanley Senior Funding, Inc., as administrative agent and collateral agent, and 
certain lenders.  Under the Credit Agreement, Altisource borrowed $412.0 million in the form of Term B Loans and obtained a 
$15.0 million revolving credit facility.  The Term B Loans mature in April 2024 and the revolving credit facility matures in April 
2023.  Altisource Portfolio Solutions S.A. and certain subsidiaries are guarantors of the term loan and the revolving credit facility 
(collectively, the “Guarantors”).

Proceeds from the Term B Loans were used to repay the Company’s prior senior secured term loan, which had an outstanding 
balance of $412.1 million as of April 3, 2018.  In connection with the refinancing, we recognized a loss of $4.4 million from the 
write-off of unamortized debt issuance costs and debt discount in the second quarter of 2018.  This loss was included in other 
income (expense), net in the consolidated statements of operations and comprehensive income (loss).

The Term B Loans must be repaid in consecutive quarterly principal installments with remaining amounts due of $18.5 million in 
2020 and $12.4 million annually thereafter, with the balance due at maturity.  During 2018, the Company used the proceeds received 
from the sale of the rental property management business to RESI (see Note 4) to repay $15.0 million of the Term B Loans.  In 
addition, the Company repaid $49.9 million of the Term B Loans in the fourth quarter of 2018 from proceeds from the sale certain 
of the BRS Inventory received during December 2018 and in anticipation of receiving additional proceeds during the first half of 
2019 (see Note 9).  These repayments were applied to contractual amortization payments in the direct order of maturity.  All 
amounts outstanding under the Term B Loans will become due on the earlier of (i) April 3, 2024, and (ii) the date on which the 
loans are declared to be due and owing by the administrative agent at the request (or with the consent) of the Required Lenders 
(as defined in the Credit Agreement; other capitalized terms, unless defined herein, are defined in the Credit Agreement) or as 
otherwise provided in the Credit Agreement upon the occurrence of any event of default.

In addition to the scheduled principal payments, subject to certain exceptions, the Term B Loans are subject to mandatory prepayment 
upon issuances of debt, casualty and condemnation events and sales of assets, as well as from a percentage of Consolidated Excess 
Cash Flow if the leverage ratio is greater than 3.00 to 1.00, as calculated in accordance with the provisions of the Credit Agreement 
(the percentage increases if the leverage ratio exceeds 3.50 to 1.00).  Certain mandatory prepayments reduce future contractual 
amortization payments by an amount equal to the mandatory prepayment.  Except as discussed above with respect to the BRS 
Inventory proceeds repayment, no mandatory prepayments were owed for the year ended December 31, 2018.

Altisource may incur incremental indebtedness under the Credit Agreement from one or more incremental lenders, which may 
include existing lenders, in an aggregate incremental principal amount not to exceed $125.0 million, subject to certain conditions 
set forth in the Credit Agreement, including a sublimit of $80.0 million with respect to incremental revolving credit commitments.  
The lenders have no obligation to provide any incremental indebtedness.

The Term B Loans bear interest at rates based upon, at our option, the Adjusted Eurodollar Rate or the Base Rate.  Adjusted 
Eurodollar Rate term loans bear interest at a rate per annum equal to the sum of (i) the greater of (x) the Adjusted Eurodollar Rate
for a three month interest period and (y) 1.00% plus (ii) 4.00%.  Base Rate term loans bear interest at a rate per annum equal to 
the sum of (i) the greater of (x) the Base Rate and (y) 2.00% plus (ii) 3.00%.  The interest rate at December 31, 2018 was 6.80%.

Loans under the revolving credit facility bear interest at rates based upon, at our option, the Adjusted Eurodollar Rate or the Base 
Rate.  Adjusted Eurodollar Rate revolving loans bear interest at a rate per annum equal to the sum of (i) the Adjusted Eurodollar 
Rate for a three month interest period plus (ii) 4.00%.  Base Rate revolving loans bear interest at a rate per annum equal to the 
sum of (i) the Base Rate plus (ii) 3.00%.  The unused commitment fee is 0.50%.  There were no borrowings outstanding under the 
revolving credit facility as of December 31, 2018.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

The payment of all amounts owing by Altisource under the Credit Agreement is guaranteed by the Guarantors and is secured by 
a pledge of all equity interests of certain subsidiaries of Altisource, as well as a lien on substantially all of the assets of Altisource 
S.à r.l. and the Guarantors, subject to certain exceptions.

The Credit Agreement includes covenants that restrict or limit, among other things, our ability, subject to certain exceptions and 
baskets,  to  incur  indebtedness;  incur  liens  on  our  assets;  sell,  transfer  or  dispose  of  assets;  make  Restricted  Junior  Payments 
including share repurchases, dividends and repayment of junior indebtedness; make investments; dispose of equity interests of 
any Material Subsidiaries; engage in a line of business substantially different than existing businesses and businesses reasonably 
related,  complimentary  or  ancillary  thereto;  amend  material  debt  agreements  or  other  material  contracts;  engage  in  certain 
transactions with affiliates; enter into sale/leaseback transactions; grant negative pledges or agree to such other restrictions relating 
to subsidiary dividends and distributions; make changes to our fiscal year; and engage in mergers and consolidations; and to the 
extent any Revolving Credit Loans are outstanding on the last day of a fiscal quarter, permit the Total Leverage Ratio to be greater 
than 3.50:1.00 as of the last day of such fiscal quarter, subject to a customary cure provision (the “Revolving Financial Covenant”).

The Credit Agreement contains certain events of default including (i) failure to pay principal when due or interest or any other 
amount owing on any other obligation under the Credit Agreement within five days of becoming due, (ii) material incorrectness 
of representations and warranties when made, (iii) breach of certain other covenants, subject to cure periods described in the Credit 
Agreement, (iv) a breach of the Revolving Financial Covenant, subject to a customary cure provision and not an Event of Default 
with respect to the Term Loans unless and until the Required Revolving Lenders accelerate the Revolving Credit Loans, (v) failure 
to pay principal or interest on any other debt that equals or exceeds $40.0 million when due, (vi) default on any other debt that 
equals or exceeds $40.0 million that causes, or gives the holder or holders of such debt the ability to cause, an acceleration of such 
debt, (vii) occurrence of a Change of Control, (viii) bankruptcy and insolvency events, (ix) entry by a court of one or more judgments 
against us in an amount in excess of $40.0 million that remain unbonded, undischarged or unstayed for a certain number of days 
after the entry thereof, (x) the occurrence of certain ERISA events and (xi) the failure of certain Loan Documents to be in full 
force and effect.  If any event of default occurs and is not cured within applicable grace periods set forth in the Credit Agreement 
or waived, all loans and other obligations could become due and immediately payable and the facility could be terminated.

During 2017, we repurchased portions of our senior secured term loan with an aggregate par value of $60.1 million at a weighted 
average discount of 10.7%, recognizing a net gain of $5.6 million on the early extinguishment of debt.  During 2016, we repurchased 
portions of our senior secured term loan with an aggregate par value of $51.0 million at a weighted average discount of 13.2%, 
recognizing a net gain of $5.5 million on the early extinguishment of debt.  There were no similar repurchases in 2018.  These net 
gains are included in other income (expense), net in the consolidated statements of operations and comprehensive income (loss) 
(see Note 21).

At December 31, 2018, debt issuance costs were $3.9 million, net of $0.7 million of accumulated amortization.  At December 31, 
2017, debt issuance costs were $3.2 million, net of $7.1 million of accumulated amortization.

Interest expense on the senior secured term loans, including amortization of debt issuance costs and the net debt discount, totaled 
$26.3 million, $22.3 million and $24.4 million for the years ended December 31, 2018, 2017 and 2016, respectively.

Maturities of our long-term debt are as follows:

(in thousands)

2019
2020
2021
2022
2023
2024

$

Maturities

—
18,492
12,360
12,360
12,360
283,250

$

338,822

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

NOTE 15 — OTHER NON-CURRENT LIABILITIES

Other non-current liabilities consist of the following as of December 31:

(in thousands)

Income tax liabilities
Deferred revenue
Other non-current liabilities

Total

2018

2017

$

$

$

7,069
19
2,090

5,955
2,101
4,226

9,178

$

12,282

NOTE 16 — FAIR VALUE MEASUREMENTS AND FINANCIAL INSTRUMENTS

The following table presents the carrying amount and estimated fair value of financial instruments and certain liabilities measured 
at fair value as of December 31, 2018 and 2017.  The following fair values are estimated using market information and what the 
Company believes to be appropriate valuation methodologies under GAAP:

December 31, 2018

December 31, 2017

Carrying 
amount

Fair value

Carrying 
amount

Fair value

Level 1

Level 2

Level 3

Level 1

Level 2

Level 3

(in thousands)

Assets:

Cash and cash 
equivalents
Restricted cash
Investment in equity 

securities

Long-term receivable 

(Note 4)

Liabilities:

$ 58,294
5,752

$ 58,294
5,752

$

— $
—

— $ 105,006
3,837
—

$ 105,006
3,837

$

— $
—

36,181

36,181

2,221

—

—

—

—

49,153

49,153

2,221

—

—

—

—

—
—

—

—

—

Senior secured term loan

338,822

— 330,351

— 413,581

— 407,377

Fair Value Measurements on a Recurring Basis

Cash and cash equivalents and restricted cash are carried at amounts that approximate their fair values due to the highly liquid 
nature of these instruments and were measured using Level 1 inputs.

Investment in equity securities is carried at fair value and consist of 4.1 million shares of RESI common stock.  The investment 
in equity securities is measured using Level 1 inputs as these securities have quoted prices in active markets.

The fair value of our senior secured term loan is based on quoted market prices.  Based on the frequency of trading, we do not 
believe that there is an active market for our debt.  Therefore, the quoted prices are considered Level 2 inputs.

In connection with the sale of the rental property management business in August 2018, Altisource will receive $3.0 million on 
the earlier of a RESI change of control or on August 8, 2023 (see Note 4 for additional information).  We measure long-term 
receivables without a stated interest rate based on the present value of the future payments.

There were no transfers between different levels during the periods presented.

Concentrations of Credit Risk

Financial instruments that subject us to concentrations of credit risk primarily consist of cash and cash equivalents and accounts 
receivable.  Our policy is to deposit our cash and cash equivalents with larger, highly rated financial institutions.  The Company 
derives over 50% of its revenues from Ocwen (see Note 3 for additional information on Ocwen revenues and accounts receivable 
balance).  The Company mitigates its concentrations of credit risk with respect to accounts receivable by actively monitoring past 
due accounts and the economic status of larger customers, if known.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

NOTE 17 — SHAREHOLDERS’ EQUITY AND SHARE-BASED COMPENSATION

Common Stock

At December 31, 2018, we had 100 million shares authorized, 25.4 million shares issued and 16.3 million shares of common stock 
outstanding.  At December 31, 2017, we had 100.0 million shares authorized, 25.4 million shares issued and 17.4 million shares 
of common stock outstanding.  The holders of shares of Altisource common stock generally are entitled to one vote for each share 
on all matters voted on by shareholders, and the holders of such shares generally will possess all voting power.

Equity Incentive Plan

Our 2009 Equity Incentive Plan (the “Plan”) provides for various types of equity awards, including stock options, stock appreciation 
rights, stock purchase rights, restricted shares, restricted share units and other awards, or a combination of any of the above.  Under 
the Plan, we may grant up to 6.7 million Altisource share-based awards to officers, directors, employees and to employees of our 
affiliates.  As of December 31, 2018, 1.2 million share-based awards were available for future grant under the Plan.  Expired and 
forfeited awards are available for reissuance.

Share Repurchase Program

On May 15, 2018, our shareholders approved the renewal and replacement of the share repurchase program previously approved 
by the shareholders on May 17, 2017.  Under the program, we are authorized to purchase up to 4.3 million shares of our common 
stock, based on a limit of 25% of the outstanding shares of common stock on the date of approval, at a minimum price of $1.00
per share and a maximum price of $500.00 per share, for a period of five years from the date of approval.  As of December 31, 
2018, approximately 3.4 million shares of common stock remain available for repurchase under the program.  We purchased 
1.6 million shares of common stock at an average price of $25.53 per share during the year ended December 31, 2018, 1.6 million
shares at an average price of $23.84 per share during the year ended December 31, 2017 and 1.4 million shares at an average price 
of $26.81 per share during the year ended December 31, 2016.  Luxembourg law limits share repurchases to the balance of Altisource 
Portfolio  Solutions  S.A.  (unconsolidated  parent  company)  retained  earnings,  less  the  value  of  shares  repurchased.    As  of 
December 31, 2018, we can repurchase up to approximately $139 million of our common stock under Luxembourg law.  Our 
Credit Agreement  also  limits  the  amount  we  can  spend  on  share  repurchases,  which  was  approximately  $489 million  as  of 
December 31, 2018, and may prevent repurchases in certain circumstances.

Share-Based Compensation

We issue share-based awards in the form of stock options, restricted shares and restricted share units for certain employees, officers 
and directors.  We recognized share-based compensation expense of $10.2 million, $4.3 million and $6.2 million for the years 
ended December 31, 2018, 2017 and 2016, respectively.  As of December 31, 2018, estimated unrecognized compensation costs 
related to share-based awards amounted to $11.8 million, which we expect to recognize over a weighted average remaining requisite 
service period of approximately 1.90 years.

In connection with the January 1, 2017 adoption of ASU No. 2016-09 (see Note 2), the Company made an accounting policy 
election to account for forfeitures in compensation expense as they occur, rather than continuing to apply the Company’s previous 
policy of estimating forfeitures.  Prior to this accounting change, share-based compensation expense for stock options and restricted 
shares was recorded net of estimated forfeiture rates ranging from 0% to 40%.  This policy election resulted in a cumulative effect 
adjustment of $0.9 million to retained earnings and additional paid-in capital as of January 1, 2017 using the modified retrospective 
transition method.

Stock Options

Stock option grants are composed of a combination of service-based, market-based and performance-based options.

Service-Based Options.  These options generally vest over three or four years with equal annual vesting and expire on the 
earlier of ten years after the date of grant or following termination of service.  A total of 500 thousand service-based awards 
were outstanding as of December 31, 2018.

Market-Based Options.  These option grants generally have two components, each of which vests only upon the achievement 
of certain criteria.  The first component, which we refer to as “ordinary performance” grants, generally consists of two-thirds
of the market-based grant and begins to vest if the stock price is at least double the exercise price, as long as the stock price 
realizes a compounded annual gain of at least 20% over the exercise price.  The remaining third of the market-based options, 
which we refer to as “extraordinary performance” grants, generally begins to vest if the stock price is at least triple the exercise 
price, as long as the stock price realizes a compounded annual gain of at least 25% over the exercise price.  Market-based 

85

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

awards vest in three or four year installments with the first installment vesting upon the achievement of the criteria and the 
remaining installments vesting thereafter in equal annual installments.  Market-based options generally expire on the earlier 
of ten years after the date of grant or following termination of service, unless the performance criteria is met prior to termination 
of service or in the final three years of the option term, in which case vesting will generally continue in accordance with the 
provisions of the award agreement.  A total of 662 thousand market-based awards were outstanding as of December 31, 2018.

Performance-Based Options.  These option grants generally begin to vest upon the achievement of certain specific financial 
measures.  Generally, the awards begin vesting if the performance criteria are achieved; one-fourth vest on each anniversary 
of the grant date.  For certain other financial measures, awards cliff-vest upon the achievement of the specific performance 
during  the  period  from  2018  through  2021.   The  award  of  performance-based  options  is  adjusted  based  on  the  level  of 
achievement specified in the award agreements.  If the performance criteria achieved is above threshold performance levels, 
participants have the opportunity to vest in 50% to 200% of the option grants, depending upon performance achieved.  If the 
performance criteria achieved is below a certain threshold, the award is canceled.  The options expire on the earlier of ten 
years  after  the  date  of  grant  or  following  termination  of  service.    There  were  279 thousand  performance-based  awards 
outstanding as of December 31, 2018.

The Company granted 277 thousand stock options (at a weighted average exercise price of $25.15 per share), 244 thousand stock 
options (at a weighted average exercise price of $33.28 per share) and 145 thousand stock options (at a weighted average exercise 
price of $29.17 per share) during the years ended December 31, 2018, 2017 and 2016, respectively.

The fair values of the service-based options and performance-based options were determined using the Black-Scholes option 
pricing model and the fair values of the market-based options were determined using a lattice (binomial) model.  The following 
assumptions were used to determine the fair values as of the grant date:

2018

2017

2016

Black-Scholes

Binomial

Black-Scholes

Binomial

Black-Scholes

Binomial

Risk-free interest 

rate (%)

Expected stock price 

volatility (%)

Expected dividend yield
Expected option life 

(in years)

Fair value

2.66 – 3.10

1.64 – 3.22

1.89 – 2.29

0.77 – 2.38

1.25 – 1.89

0.23 – 2.23

70.31 – 71.86
—

71.36 – 71.86
—

61.49 – 71.52
—

66.68 – 71.52
—

59.75 – 62.14
—

59.76 – 62.14
—

6.00 – 6.25
$16.17 – $19.68

2.56 – 4.33
$14.67 – $20.26

6.00 – 7.50
$13.57 – $24.80

2.55 – 4.82
$11.94 – $24.30

6.00 – 6.25
$11.15 – $18.60

4.06 – 4.88
$11.06 – $19.27

We determined the expected option life of all service-based stock option grants using the simplified method.  We use the simplified 
method because we believe that our historical data does not provide a reasonable basis upon which to estimate expected option 
life.

The following table summarizes the weighted average grant date fair value of stock options granted per share, the total intrinsic 
value of stock options exercised and the grant date fair value of stock options that vested during the years ended December 31:

(in thousands, except per share amounts)

2018

2017

2016

Weighted average grant date fair value of stock options granted per share
Intrinsic value of stock options exercised
Grant date fair value of stock options that vested

$

$

16.31
4,609
1,760

$

20.44
3,028
2,279

16.82
18,209
2,698

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

The following table summarizes the activity related to our stock options:

Outstanding at December 31, 2017
Granted
Exercised
Forfeited

Outstanding at December 31, 2018

Exercisable at December 31, 2018

Number of 
options

Weighted 
average exercise 
price

Weighted 
average 
contractual term 
(in years)

Aggregate 
intrinsic value 
(in thousands)

$

1,745,906
276,876
(330,537)
(251,679)

1,440,566

874,304

28.20
25.15
11.33
32.21

30.78

27.42

4.96

$

10,202

5.04

3.20

945

902

In 2018, the Company modified the performance thresholds that are required to be met in order for vesting to occur for 263 thousand 
stock options granted to 16 employees during the year ended December 31, 2018.  The award modification did not change the 
inputs into the valuation model or the Company’s assessment of the probability of vesting as of the effective date of the modifications.  
Consequently, no incremental compensation expense was required as a result of this modification.

The following table summarizes information about stock options outstanding and exercisable at December 31, 2018:

Exercise price range (1)

Number

Options outstanding

Weighted 
average 
remaining 
contractual life 
(in years)

Weighted 
average 
exercise price

Number

Options exercisable

Weighted 
average 
remaining 
contractual life 
(in years)

Weighted
average
exercise price

$10.01 — $20.00
$20.01 — $30.00
$30.01 — $40.00
$60.01 — $70.00
$70.01 — $80.00
$80.01 — $90.00
$90.01 — $100.00
$100.01 — $110.00

212,667
925,563
132,586
71,000
25,000
25,000
46,875
1,875

1,440,566

$

6.06
4.79
6.20
3.19
4.51
5.60
5.00
0.45

18.79
24.60
34.63
60.73
72.78
86.69
95.64
105.11

203,344
537,607
54,478
51,375
6,250
6,250
13,125
1,875

874,304

$

6.05
2.07
3.54
3.19
0.45
5.60
4.51
0.45

18.79
23.81
32.82
60.74
72.78
86.69
95.59
105.11

______________________________________
(1)  These options contain market-based and performance-based components as described above.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

The following table summarizes the market prices necessary in order for the market-based options to begin to vest:

Vesting price

$40.01 — $50.00 
$50.01 — $60.00 
$60.01 — $70.00 
$70.01 — $80.00 
$80.01 — $90.00 
$90.01 — $100.00 
$140.01 — $150.00 
$170.01 — $180.00
$180.01 — $190.00
Over $190.00

Total

Weighted average share price

Other Share-Based Awards

Market-based options

Ordinary 
performance

Extraordinary 
performance

6,400
60,164
16,648
—
—
—
12,500
12,500
7,500
15,000

130,712

—
9,323
6,325
11,500
19,080
8,325
—
—
19,625
23,750

97,928

$

49.46

$

47.79

The Company’s other share-based and similar types of awards are composed of restricted shares and, beginning in 2018, restricted 
share units.  The restricted shares and restricted share units are composed of a combination of service-based awards and performance-
based awards.

Service-Based Awards.  These awards generally vest over one to four years with (a) vesting in equal annual installments, (b) 
vesting of all of the restricted shares and restricted share units at the end of the vesting period or (c) vesting beginning after 
two years of service.  A total of 482 thousand service-based awards were outstanding as of December 31, 2018.

Performance-Based Awards.  These awards generally begin to vest upon the achievement of certain specific financial measures. 
Generally, the awards begin vesting if the performance criteria are achieved; one-third vest on each anniversary of the grant 
date.  The number of performance-based restricted shares that may vest will be based on the level of achievement, as specified 
in the award agreements.  If the performance criteria achieved is above threshold performance levels, participants have the 
opportunity to vest in 80% to 150% of the restricted share award, depending on performance achieved.  If the performance 
criteria achieved is below a certain threshold, the award is canceled.  A total of four thousand performance-based awards were 
outstanding as of December 31, 2018.

The Company granted 376 thousand restricted shares and restricted share units (at a weighted average grant date fair value of 
$21.57 per share) during the year ended December 31, 2018.

The following table summarizes the activity related to our restricted shares and restricted share units:

Outstanding at December 31, 2017
Granted
Issued
Forfeited/canceled

Outstanding at December 31, 2018

Number of 
restricted shares 
and restricted 
share units

356,509
375,524
(111,565)
(134,662)

485,806

In 2018, the Company modified the vesting condition to remove the requirement that a certain employee be employed by the 
Company in order for the restricted shares to vest for 31 thousand restricted shares granted in the fourth quarter of 2017 and the 
first quarter of 2018.  The award modification did not change the inputs into the valuation model or the Company’s assessment of 
the probability of vesting as of the effective date of the modifications.  Consequently, no incremental compensation expense was 
required as a result of this modification.

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NOTE 18 — REVENUE

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

We classify revenue in three categories: service revenue, revenue from reimbursable expenses and non-controlling interests.  Service 
revenue consists of amounts attributable to our fee-based services and sales of short-term investments in real estate.  Reimbursable 
expenses and non-controlling interests are pass-through items for which we earn no margin.  Reimbursable expenses consist of 
amounts we incur on behalf of our customers in performing our fee-based services that we pass directly on to our customers without 
a markup.  Non-controlling interests represent the earnings of Lenders One, a consolidated entity that is a mortgage cooperative 
managed, but not owned, by Altisource.  Lenders One is included in revenue and reduced from net income to arrive at net income 
attributable to Altisource (see Note 2).  The components of revenue were as follows for the years ended December 31:

(in thousands)

Service revenue
Reimbursable expenses
Non-controlling interests

Total

2018

2017

2016

$

$

805,480
30,039
2,683

$

899,561
39,912
2,740

942,599
52,011
2,693

$

838,202

$

942,213

$

997,303

As discussed in Note 2, the Company adopted Topic 606 effective January 1, 2018 using the cumulative effect method.

Disaggregation of Revenue

Disaggregation of total revenues by segments and major source is as follows:

(in thousands)

Mortgage Market:

Servicer Solutions
Origination Solutions

Total Mortgage Market

Real Estate Market:

Consumer Real Estate Solutions
Real Estate Investor Solutions
Total Real Estate Market

Other Businesses, Corporate and Eliminations

Total revenue

Contract Balances

Twelve months ended December 31, 2018

Revenue 
recognized when 
services are 
performed or 
assets are sold

Revenue related 
to technology 
platforms and 
professional 
services

Reimbursable 
expenses revenue

Total revenue

$

$

537,161
38,597
575,758

$

73,782
8,909
82,691

$

28,207
249
28,456

639,150
47,755
686,905

8,593
80,162
88,755

55,226

—
—
—

5,733

2
1,533
1,535

48

8,595
81,695
90,290

61,007

$

719,739

$

88,424

$

30,039

$

838,202

Our contract assets consist of unbilled accounts receivable (see Note 7).  Our contract liabilities consist of current deferred revenue 
as reported on the consolidated balance sheets and non-current deferred revenue (see Note 15).  Revenue recognized that was 
included in the contract liability at the beginning of the period, including amounts added to the contract liability as part of the 
cumulative effect of adopting Topic 606, was $20.6 million for the year ended December 31, 2018.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

NOTE 19 — COST OF REVENUE

Cost of revenue principally includes payroll and employee benefits associated with personnel employed in customer service and 
operations roles, fees paid to external providers related to the provision of services, cost of real estate sold, reimbursable expenses, 
technology and telecommunications costs as well as depreciation and amortization of operating assets.  The components of cost 
of revenue were as follows for the years ended December 31:

(in thousands)

2018

2017

2016

Compensation and benefits
Outside fees and services
Cost of real estate sold
Reimbursable expenses
Technology and telecommunications
Depreciation and amortization

Total

$

$

200,486
278,380
47,659
30,039
41,588
24,013

$

240,487
325,459
24,398
39,912
42,340
27,269

264,796
301,116
1,040
52,011
44,295
26,787

$

622,165

$

699,865

$

690,045

NOTE 20 — SELLING, GENERAL AND ADMINISTRATIVE EXPENSES AND OTHER OPERATING EXPENSES

Selling,  general  and  administrative  expenses  include  payroll  and  employee  benefits  associated  with  personnel  employed  in 
executive, finance, law, compliance, human resources, vendor management, facilities, risk management, sales and marketing roles.  
This category also includes professional fees, occupancy costs, marketing costs, depreciation and amortization of non-operating 
assets and other expenses.  The components of selling, general and administrative expenses were as follows for the years ended 
December 31:

(in thousands)

Compensation and benefits
Professional services
Occupancy related costs
Amortization of intangible assets
Depreciation and amortization
Marketing costs
Other

Total

2018

2017

2016

$

$

51,043
16,950
30,851
28,412
6,786
14,707
26,921

$

58,157
13,421
36,371
35,367
9,178
16,171
23,977

55,577
23,284
37,370
47,576
10,001
27,847
12,500

$

175,670

$

192,642

$

214,155

In addition, on September 8, 2014, the West Palm Beach Firefighters’ Pension Fund filed a putative securities class action suit 
against Altisource Portfolio Solutions S.A. and certain of its current or former officers and directors in the United States District 
Court for the Southern District of Florida.  On January 19, 2017, the parties notified the Court of their agreement to settle the 
action to resolve all claims related to this matter for a payment by the Company of $32.0 million, $4.0 million of which was funded 
by insurance proceeds.  The net expense of $28.0 million was recorded as a litigation settlement loss, net in other operating expenses 
for the year ended December 31, 2016.

NOTE 21 — OTHER INCOME (EXPENSE), NET

Other income (expense), net consists of the following for the years ended December 31:

(in thousands)

2018

2017

2016

Loss on debt refinancing
Gain on early extinguishment of debt
Expenses related to the purchase of investment in equity securities
Interest income
Other, net

Total

$

(4,434) $
—
—
740
1,824

— $

5,637
—
270
2,015

—
5,464
(3,356)
91
1,431

$

(1,870) $

7,922

$

3,630

90

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NOTE 22 — INCOME TAXES

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

The  components  of  income  before  income  taxes  and  non-controlling  interests  consist  of  the  following  for  the  years  ended 
December 31:

(in thousands)

Domestic - Luxembourg
Foreign - U.S.
Foreign - non-U.S.

Total

2018

2017

2016

$

$

(22,513) $
8,398
15,514

$

9,123
7,967
18,285

8,498
16,655
19,168

1,399

$

35,375

$

44,321

The income tax provision (benefit) consists of the following for the years ended December 31:

(in thousands)

Current:

Domestic - Luxembourg
Foreign - U.S. federal
Foreign - U.S. state
Foreign - non-U.S.

Deferred:

Domestic - Luxembourg
Foreign - U.S. federal
Foreign - U.S. state
Foreign - non-U.S.

Income tax provision (benefit)

2018

2017

2016

$

$

$

$

$

$

275
1,838
336
7,440

$

737
2,405
364
17,574

160
9,556
258
5,558

9,889

$

21,080

$

15,532

(4,927) $
(291)
134
(707)

(295,318) $
(111)
(210)
(1,697)

432
(3,065)
(100)
136

(5,791) $

(297,336) $

(2,597)

4,098

$

(276,256) $

12,935

In June 2010, the Company received a tax ruling regarding the treatment of certain intangibles that existed for determining the 
Company’s taxable income, which was scheduled to expire in 2019 unless extended, renewed or terminated by the Company.  On 
December 27, 2017, two of the Company’s wholly-owned subsidiaries, Altisource Solutions S.à r.l. and Altisource Holdings S.à r.l., 
merged, with Altisource Holdings S.à r.l. as the surviving entity.  Altisource Holdings S.à r.l. was subsequently renamed Altisource 
S.à r.l.  The merger is part of a larger subsidiary restructuring plan designed to simplify the Company’s corporate structure, allow 
it to operate more efficiently and reduce administrative costs.  For Luxembourg tax purposes, the merger was recognized at fair 
value and generated a net operating loss (“NOL”) of $1.3 billion, with a 17 year life, and generated a deferred tax asset of $342.6 
million as of December 31, 2017, before a valuation allowance of $41.6 million.  This deferred tax asset was partially offset by 
the impact of other changes in U.S. and Luxembourg income tax rates of $6.3 million and an increase in certain foreign income 
tax reserves (and related interest) of $10.5 million for the year ended December 31, 2017.  The Company’s June 2010 tax ruling 
was terminated in connection with the merger of the Company’s Luxembourg subsidiaries.

We operate under tax holidays in certain geographies in India, the Philippines and Uruguay.  The India tax holidays are effective 
through 2020.  The Philippines tax holiday has been extended through June 2019.  We operate in a Uruguay free trade zone that 
provides an indefinite future tax benefit.  The tax holidays are conditioned upon our meeting certain employment and investment 
thresholds.  The impact of these tax holidays decreased foreign taxes by $0.7 million ($0.04 per diluted share), $0.9 million ($0.05
per diluted share) and $0.9 million ($0.04 per diluted share) for the years ended December 31, 2018, 2017 and 2016, respectively.

The Company accounts for certain income and expense items differently for financial reporting purposes and income tax purposes.  
We recognize deferred income tax assets and liabilities for these differences between the financial reporting basis and the tax basis 
of our assets and liabilities as well as expected benefits of utilizing net operating loss and credit carryforwards.  We measure 
deferred income tax assets and liabilities using enacted tax rates expected to apply to taxable income in the years in which we 
expect to recover or settle those temporary differences.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

A summary of the tax effects of the temporary differences is as follows for the years ended December 31:

(in thousands)

Non-current deferred tax assets:

Net operating loss carryforwards
U.S. federal and state tax credits
Other non-U.S. deferred tax assets
Share-based compensation
Accrued expenses
Unrealized losses

Non-current deferred tax liabilities:

Intangible assets
Depreciation
Other non-U.S. deferred tax liability
Other

Valuation allowance

Non-current deferred tax assets, net

2018

2017

$

$

353,209
314
6,161
1,586
5,242
3,131

(9,855)
(1,225)
(1,769)
(954)
355,840

349,154
407
5,724
1,496
6,494
—

(8,015)
(3,318)
(1,692)
(260)
349,990

(46,751)

(46,283)

$

309,089

$

303,707

A valuation allowance is provided when it is deemed more likely than not that some portion or all of a deferred tax asset will not 
be realized.  In determining whether a valuation allowance is needed, the Company considered estimates of future taxable income, 
future reversals of temporary differences, the tax character of gains and losses and the impact of tax planning strategies that can 
be implemented, if warranted.  The net increase in valuation allowance of $0.5 million during 2018 is primarily related to the 
portion of the Luxembourg NOL that we project will not be used prior to expiration.

We have not recognized Luxembourg deferred taxes on cumulative earnings of non-Luxembourg affiliates as we have chosen to 
indefinitely reinvest these earnings.  The earnings reinvested as of December 31, 2018 were approximately $82.9 million, which 
if distributed would result in additional tax due totaling approximately $15.0 million.

The Company had a deferred tax asset of $353.2 million as of December 31, 2018 relating to Luxembourg, U.S. federal, state and 
foreign net operating losses compared to $349.2 million as of December 31, 2017.  As of December 31, 2018 and 2017, a valuation 
allowance of $45.0 million and $44.4 million, respectively, has been established related to Luxembourg NOLs, and a valuation 
allowance of $1.5 million and $1.7 million, respectively, has been established related to state NOLs.  The gross amount of net 
operating  losses  available  for  carryover  to  future  years  is  approximately  $1,355.5  million  as  of  December 31,  2018  and 
approximately $1,339.6 million as of December 31, 2017.  These losses are scheduled to expire between the years 2023 and 2038.  
As of December 31, 2018 and 2017, $7.4 million and $8.9 million, respectively, of our NOLs are subject to Section 382 of the 
Internal Revenue Code which limits the application of these NOLs against federal taxable income to approximately $1.3 million
per year.

On December 22, 2017, the Jobs Act was enacted, which reforms corporate tax legislation in the United States and related laws.  
One of the provisions of the new tax law reduces the U.S. federal corporate tax rate from 35% to 21%.  The Company remeasured 
certain deferred tax assets and liabilities based on the rates at which they are expected to reverse in the future, which is generally 
21%.  As of December 31, 2018 and 2017, the amount recorded related to the remeasurement of our deferred tax balance was 
$(0.2) million and $2.9 million, respectively.

In addition, the Company had a deferred tax asset of $0.3 million and $0.4 million as of December 31, 2018 and 2017, respectively, 
relating to the U.S. federal and state tax credits.  The U.S. federal credit carryforward was fully utilized in 2018.  The state tax 
credit carryforwards are scheduled to expire with the filing of state income tax returns for the tax years 2018 through 2028.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

Income tax computed by applying the Luxembourg statutory rate differs from income tax computed at the effective tax rate primarily 
from differences between the Luxembourg statutory and foreign statutory tax rates applied to entities in different jurisdictions, 
shown in the tax rate reconciliation table below as tax rate differences on foreign earnings, increases in uncertain tax positions, 
state taxes, remeasurement of deferred taxes related to tax rate changes, recognition of net operating losses created by the December 
27, 2017 legal entity merger (see above), an increase in unrecognized tax benefits and a valuation allowance against deferred tax 
assets the Company believes it is more likely than not will not be realized.

The following table reconciles the Luxembourg statutory tax rate to our effective tax rate for the years ended December 31:

Statutory tax rate
Change in valuation allowance
State tax expense
Tax credits
Uncertain tax positions
Unrecognized tax loss
Income tax rate change
Tax rate differences on foreign earnings
Other

2018

2017

2016

26.01%
43.08
28.58
—
114.18
—
—
73.11
7.96

27.08 %
119.20
0.50
(2.13)
30.16
(1,008.20)
57.36
—
(4.91)

29.22%
(0.08)
2.30
(1.81)
(3.65)
—
—
—
3.20

Effective tax rate

292.92%

(780.94)%

29.18%

The Company follows ASC Topic 740 which clarifies the accounting and disclosure for uncertainty in tax positions.  We analyzed 
our tax filing positions in all of the domestic and foreign tax jurisdictions where we are required to file income tax returns as well 
as for all open tax years subject to audit in these jurisdictions.  The Company has open tax years in the United States (2015 through 
2017), India (2011 through 2018) and Luxembourg (2012 through 2016).

The following table summarizes changes in unrecognized tax benefits during the years ended December 31:

(in thousands)

Amount of unrecognized tax benefits as of the beginning of the year
Decreases as a result of tax positions taken in a prior period
Increases as a result of tax positions taken in a prior period
Increases as a result of tax positions taken in the current period

Amount of unrecognized tax benefits as of the end of the year

2018

2017

$

$

$

8,892
(956)
1
1,750

758
(78)
53
8,159

9,687

$

8,892

The total amount of unrecognized tax benefits including interest and penalties that, if recognized, would affect the effective tax 
rate is $13.0 million and $11.5 million as of December 31, 2018 and 2017, respectively.  The Company recognizes interest, if any, 
related to unrecognized tax benefits as a component of income tax expense.  As of December 31, 2018 and 2017, the Company 
had recorded accrued interest and penalties related to unrecognized tax benefits of $3.3 million and $2.6 million, respectively.

NOTE 23 — EARNINGS PER SHARE

Basic EPS is computed by dividing income available to common shareholders by the weighted average number of common shares 
outstanding for the period.  Diluted EPS reflects the assumed conversion of all dilutive securities using the treasury stock method.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

Basic and diluted EPS are calculated as follows for the years ended December 31:

(in thousands, except per share data)

2018

2017

2016

Net (loss) income attributable to Altisource

$

(5,382) $

308,891

$

28,693

Weighted average common shares outstanding, basic
Dilutive effect of stock options, restricted shares and

restricted share units

17,073

18,183

18,696

—

509

916

Weighted average common shares outstanding, diluted

17,073

18,692

19,612

(Loss) earnings per share:

Basic
Diluted

$
$

(0.32) $
(0.32) $

16.99
16.53

$
$

1.53
1.46

For  the  years  ended  December 31,  2018,  2017  and  2016,  0.3 million  options,  0.5 million  options  and  0.4 million  options, 
respectively, that were anti-dilutive have been excluded from the computation of diluted EPS.  These options were anti-dilutive 
and excluded from the computation of diluted EPS because their exercise price was greater than the average market price of our 
common stock.  Also excluded from the computation of diluted EPS are 0.5 million options and restricted shares, 0.4 million
options and 0.4 million options for the years ended December 31, 2018, 2017 and 2016, respectively, which begin to vest upon 
the achievement of certain market criteria related to our common stock price, performance criteria and an annualized rate of return 
to shareholders that have not yet been met.  Furthermore, as a result of the net loss attributable to Altisource for the year ended 
December 31, 2018, 0.5 million options, restricted shares and restricted share units were excluded from the computation of diluted 
EPS, as their impact was anti-dilutive.

NOTE 24 — RESTRUCTURING CHARGES 

In August 2018, Altisource initiated Project Catalyst, a restructuring plan intended to optimize our operations and reduce costs to 
better align our cost structure with our anticipated revenues and improve our operating margins.  During the year ended December 31, 
2018, we incurred $11.6 million of severance costs, professional services fees and facility shut-down costs related to the restructuring 
plan.  We expect to incur additional severance costs and professional services fees through 2019 in connection with this restructuring 
and will expense those costs as incurred.  Based on our preliminary analysis, we currently anticipate the future costs relating to 
the restructuring plan to be in the range of approximately $25 million to $35 million.

NOTE 25 — COMMITMENTS, CONTINGENCIES AND REGULATORY MATTERS 

We record a liability for contingencies if an unfavorable outcome is probable and the amount of loss can be reasonably estimated, 
including expected insurance coverage.  For proceedings where the reasonable estimate of loss is a range, we record a best estimate 
of loss within the range.

Litigation

We are currently involved in legal actions in the course of our business, some of which seek monetary damages.  We do not believe 
that the outcome of these proceedings, both individually and in the aggregate, will have a material impact on our financial condition, 
results of operations or cash flows.

Regulatory Matters

Periodically, we are subject to audits, examinations and investigations by federal, state and local governmental authorities and 
receive subpoenas, civil investigative demands or other requests for information from such governmental authorities in connection 
with their regulatory or investigative authority.  We are currently responding to such inquiries from governmental authorities 
relating to certain aspects of our business.  We believe it is premature to predict the potential outcome or to estimate any potential 
financial impact in connection with these inquiries.

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Sales Taxes

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

On June 21, 2018, the United States Supreme Court rendered a 5-4 majority decision in South Dakota v. Wayfair, Inc., holding 
that a state may require a remote seller with no physical presence in the state to collect and remit sales tax on goods and services 
provided to purchasers in the state, overturning existing court precedent.  The Company is analyzing its services for potential 
exposure to sales tax in various jurisdictions in the United States and believes that the Company has a related estimated probable 
loss of $6.2 million.  As a result, the Company recognized a $6.2 million loss for the year ended December 31, 2018 in selling, 
general and administrative expenses in the consolidated statements of operations and comprehensive income (loss).  The Company 
is in the process of developing and implementing a solution that will enable it to invoice, collect and remit sales tax in the applicable 
jurisdictions.  The Company is also analyzing what rights, if any, it has to seek reimbursement for sales tax payments from clients.  
As the Company completes its evaluation of potential sales tax exposure, the Company may increase its accrual for sales tax 
exposure and recognize additional losses, which are not currently estimable.  These additional losses could result in a material 
adjustment to our consolidated financial statements which would impact our financial condition and results of operations.

Ocwen Related Matters

As discussed in Note 3, during the year ended December 31, 2018, Ocwen was our largest customer, accounting for 52% of our 
total revenue.  Additionally, 6% of our revenue for the year ended December 31, 2018 was earned on the loan portfolios serviced 
by Ocwen, when a party other than Ocwen or the MSR owner selected Altisource as the service provider.

Ocwen has disclosed that it is subject to a number of ongoing federal and state regulatory examinations, cease and desist orders, 
consent orders, inquiries, subpoenas, civil investigative demand, requests for information and other actions and is subject to pending 
legal proceedings, some of which include claims against Ocwen for substantial monetary damages.  For example, on May 15, 
2017, Ocwen disclosed that on April 20, 2017, the Consumer Financial Protection Bureau and the State of Florida filed separate 
complaints in the United States District Court for the Southern District of Florida against Ocwen alleging violations of Federal 
consumer financial law and, in the case of Florida, Florida statutes.  As another example, on May 15, 2017, Ocwen also disclosed 
that  on April  28,  2017,  the  Commonwealth  of  Massachusetts  filed  a  lawsuit  against  Ocwen  in  the  Superior  Court  for  the 
Commonwealth of Massachusetts alleging violations of state consumer financial laws relating to Ocwen’s servicing business, 
including lender-placed insurance and property preservation fees.  Ocwen disclosed that the complaints seek to obtain permanent 
injunctive relief, consumer redress, refunds, restitution, disgorgement, damages, civil penalties, costs and fees and other relief. 
The foregoing or other matters could result in, and in some cases, have resulted in, adverse regulatory or other actions against 
Ocwen.  Previous regulatory actions against Ocwen resulted in subjecting Ocwen to independent oversight of its operations and 
placing certain restrictions on its ability to acquire servicing rights.

In addition to the above, Ocwen may become subject to future federal and state regulatory investigations, cease and desist orders, 
consent orders, inquiries, subpoenas, civil investigative demands, requests for information, other matters or legal proceedings, any 
of which could also result in adverse regulatory or other actions against Ocwen.

Ocwen has disclosed that NRZ is its largest client.  As of September 30, 2018, NRZ owned MSRs or rights to MSRs relating to 
approximately 57% of loans serviced and subserviced by Ocwen (measured in UPB).  In July 2017 and January 2018, Ocwen and 
NRZ entered into a series of agreements pursuant to which the parties agreed, among other things, to undertake certain actions to 
facilitate the transfer from Ocwen to NRZ of Ocwen’s legal title to the Subject MSRs and under which Ocwen will subservice 
mortgage loans underlying the Subject MSRs for an initial term of five years.  NRZ can terminate its sub-servicing agreement 
with Ocwen in exchange for the payment of a termination fee. 

The foregoing may have significant adverse effects on Ocwen’s business and/or our continuing relationship with Ocwen.  For 
example, Ocwen may be required to alter the way it conducts business, including the parties it contracts with for services (including 
IT and software services), it may be required to seek changes to its existing pricing structure with us, it may lose its non-government-
sponsored enterprise (“GSE”) servicing rights or subservicing arrangements or may lose one or more of its state servicing or 
origination licenses.  Additional regulatory actions or adverse financial developments may impose additional restrictions on or 
require changes in Ocwen’s business that could require it to sell assets or change its business operations. Any or all of these effects 
could result in our eventual loss of Ocwen as a customer or a reduction in the number and/or volume of services they purchase 
from us or the loss of other customers.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

If any of the following events occurred, Altisource’s revenue could be significantly lower and our results of operations could be 
materially adversely affected, including from the possible impairment or write-off of goodwill, intangible assets, property and 
equipment, other assets and accounts receivable:

•  Altisource loses Ocwen as a customer or there is a significant reduction in the volume of services they purchase from us

•  Ocwen loses, sells or transfers a significant portion or all of its remaining non-GSE servicing rights or subservicing 

arrangements and Altisource fails to be retained as a service provider

•  Ocwen loses state servicing licenses in states with a significant number of loans in Ocwen’s servicing portfolio

•  The contractual relationship between Ocwen and Altisource changes significantly or there are significant changes to our 

pricing to Ocwen for services from which we generate material revenue

•  Altisource otherwise fails to be retained as a service provider

Management cannot predict whether any of these events will occur or the amount of any impact they may have on Altisource. 
However, in the event one or more of these events materially negatively impact Altisource, we believe the variable nature of our 
cost structure would allow us to realign our cost structure in line with remaining revenue.  Furthermore, in the event of a significant 
reduction in the volume of services purchased or loan portfolios serviced by Ocwen (such as a transfer of Ocwen’s remaining 
servicing rights to a successor servicer), we believe the impact to Altisource could occur over an extended period of time.  During 
this period, we believe that we will continue to generate revenue from all or a portion of Ocwen’s loan portfolios.

Our Servicer Solutions, Origination Solutions and Consumer Real Estate Solutions businesses are focused on diversifying and 
growing our revenue and customer base and we have a sales and marketing strategy to support these businesses.  Management 
believes our plans, together with current liquidity and cash flows from operations, would be sufficient to meet our working capital, 
capital expenditures, debt service and other cash needs.  However, there can be no assurance that our plans will be successful or 
our operations will be profitable.

Leases

We  lease  certain  premises  and  equipment  under  various  operating  lease  agreements.    Future  minimum  lease  payments  at 
December 31, 2018 under non-cancelable operating leases with an original term exceeding one year are as follows:

(in thousands)

2019
2020
2021
2022
2023
Thereafter

Operating lease
obligations

$

17,600
14,137
9,849
5,558
3,441
1,323

$

51,908

Total operating lease expense, net of sublease income, was $19.9 million, $19.0 million and $17.6 million for the years ended 
December 31, 2018, 2017 and 2016, respectively.  Sublease income was $1.6 million, $1.3 million and less than $0.5 million for 
the years ended December 31, 2018, 2017 and 2016, respectively.  The minimum lease payments in the table above have not been 
reduced by minimum sublease rentals totaling $2.8 million expected to be received under non-cancelable subleases.  The operating 
leases generally relate to office locations and reflect customary lease terms which range from less than 1 year to 10 years in duration.

We have executed five standby letters of credit totaling $3.1 million, related to four office leases and a litigation matter that are 
secured by restricted cash balances.

Escrow and Trust Balances

We hold customers’ assets in escrow and trust accounts at various financial institutions pending completion of certain real estate 
activities.  We also hold cash in trust accounts at various financial institutions where contractual obligations mandate maintaining 
dedicated bank accounts for our asset recovery management business’s collections.  These amounts are held in escrow and trust 
accounts for limited periods of time and are not included in the consolidated balance sheets.  Amounts held in escrow and trust 
accounts were $23.6 million and $35.1 million at December 31, 2018 and 2017, respectively.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

NOTE 26 — SEGMENT REPORTING 

Our  business  segments  are based  upon  our organizational structure, which  focuses  primarily on  the services  offered, and  are 
consistent with the internal reporting used by our Chief Executive Officer (our chief operating decision maker) to evaluate operating 
performance and to assess the allocation of our resources.

We report our operations through two reportable segments: Mortgage Market and Real Estate Market.  In addition, we report Other 
Businesses, Corporate and Eliminations separately.  The Mortgage Market segment provides loan servicers and originators with 
marketplaces, services and technologies that span the mortgage lifecycle.  The Real Estate Market segment provides real estate 
consumers and rental property investors with marketplaces and services that span the real estate lifecycle.  In addition, the Other 
Businesses,  Corporate  and  Eliminations  segment  includes  businesses  that  provide  post-charge-off  consumer  debt  collection 
services primarily to debt originators (e.g., credit card, auto lending and retail credit), customer relationship management services 
primarily to the utility, insurance and hotel industries and IT infrastructure management services.  Other Businesses, Corporate 
and Eliminations also includes interest expense and costs related to corporate support functions including executive, finance, law, 
compliance, human resources, vendor management, facilities, risk management, and sales and marketing costs not allocated to 
the business units as well as eliminations between the reportable segments.

Financial information for our segments is as follows:

(in thousands)

Revenue
Cost of revenue
Gross profit (loss)
Operating expenses (income):

Selling, general and administrative expenses
Gain on sale of business
Restructuring charges

Income (loss) from operations
Total other income (expense), net

For the year ended December 31, 2018

Mortgage 
Market

Real Estate 
Market

Other 
Businesses, 
Corporate and 
Eliminations

Consolidated 
Altisource

$

686,905
447,108
239,797

85,013
—
2,495
152,289
81

$

$

90,290
102,893
(12,603)

$

61,007
72,164
(11,157)

838,202
622,165
216,037

21,561
(13,688)
113
(20,589)
77

69,096
—
8,952
(89,205)
(41,254)

175,670
(13,688)
11,560
42,495
(41,096)

Income (loss) before income taxes and non-controlling interests

$

152,370

$

(20,512) $

(130,459) $

1,399

(in thousands)

Revenue
Cost of revenue
Gross profit (loss)
Selling, general and administrative expenses
Income (loss) from operations
Total other income (expense), net

For the year ended December 31, 2017

Mortgage 
Market

Real Estate 
Market

Other 
Businesses, 
Corporate and 
Eliminations

Consolidated 
Altisource

$

$

793,684
545,507
248,177
114,215
133,962
72

$

89,787
96,967
(7,180)
18,718
(25,898)
(4)

$

58,742
57,391
1,351
59,709
(58,358)
(14,399)

942,213
699,865
242,348
192,642
49,706
(14,331)

Income (loss) before income taxes and non-controlling interests

$

134,034

$

(25,902) $

(72,757) $

35,375

97

 
 
Table of Contents

(in thousands)

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

For the year ended December 31, 2016

Mortgage 
Market

Real Estate 
Market

Other 
Businesses, 
Corporate and 
Eliminations

Consolidated 
Altisource

Revenue
Cost of revenue
Gross profit
Selling, general and administrative expenses
Litigation settlement loss, net of $4,000 insurance recovery
Income (loss) from operations
Total other income (expense), net

$

$

827,324
546,540
280,784
121,508
—
159,276
154

$

86,590
64,566
22,024
23,291
—
(1,267)
(5)

$

83,389
78,939
4,450
69,356
28,000
(92,906)
(20,931)

997,303
690,045
307,258
214,155
28,000
65,103
(20,782)

Income (loss) before income taxes and non-controlling interests

$

159,430

$

(1,272) $

(113,837) $

44,321

(in thousands)

Total assets:

December 31, 2018
December 31, 2017

Mortgage 
Market

Real Estate 
Market

Other 
Businesses, 
Corporate and 
Eliminations

Consolidated 
Altisource

$

236,138
304,346

$

66,772
64,624

$

438,790
496,194

$

741,700
865,164

Our services are primarily provided to customers located in the United States.  Premises and equipment, net consist of the following, 
by country, as of December 31:

(in thousands)

United States
India
Luxembourg
Philippines
Uruguay

Total

2018

2017

$

$

25,693
3,154
14,975
1,754
55

46,268
8,136
16,688
2,038
143

$

45,631

$

73,273

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)

NOTE 27 — QUARTERLY FINANCIAL DATA (UNAUDITED) 

The following tables contain selected unaudited statement of operations information for each quarter of 2018 and 2017.  The 
following information reflects all normal recurring adjustments necessary for a fair presentation of the information for the periods 
presented.  The operating results for any quarter are not necessarily indicative of results for any future period.  Our business is 
affected by seasonality.

(in thousands, except per share data)

March 31,

June 30,

September 30,

December 31,

2018 quarter ended (1)(2)(3)(4)(5)(6)(7)

Revenue
Gross profit
(Loss) income before income taxes and non-controlling interests
Net (loss) income
Net (loss) income attributable to Altisource

(Loss) earnings per share:

Basic
Diluted

Weighted average shares outstanding:

Basic
Diluted

(in thousands, except per share data)

Revenue
Gross profit
Income before income taxes and non-controlling interests
Net income
Net income attributable to Altisource

Earnings per share:

Basic
Diluted

Weighted average shares outstanding:

Basic
Diluted

$

$
$

$

$
$

$

$

197,438
50,244
(4,972)
(3,607)
(4,132)

218,556
55,350
3,071
2,255
1,568

204,575
56,995
16,129
9,521
8,667

$

217,633
53,448
(12,829)
(10,868)
(11,485)

(0.24) $
(0.24) $

0.09
0.09

$
$

0.51
0.49

$
$

(0.69)
(0.69)

17,378
17,378

17,142
17,553

17,033
17,575

16,745
16,745

2017 quarter ended (1)(8)

March 31,

June 30,

September 30,

December 31,

$

240,483
62,530
9,746
7,160
6,545

$

250,685
65,292
12,160
9,722
9,035

234,979
60,081
10,357
7,766
6,961

$

216,066
54,445
3,112
286,983
286,350

0.35
0.34

$
$

0.49
0.48

$
$

0.39
0.38

$
$

16.16
15.72

18,662
19,304

18,335
18,836

18,023
18,429

17,724
18,211

______________________________________
(1)  The sum of quarterly amounts, including per share amounts, may not equal amounts reported for year-to-date periods.  This is 

due to the effects of rounding and changes in the number of weighted average shares outstanding for each period.

(2)  Effective January 1, 2018, the Company adopted Accounting Standards Update No. 2016-01, Financial Instruments - Overall 
(Subtopic 825-10): Recognition and Measurement of Financial Assets and Financial Liabilities, which requires certain equity 
investments to be measured at fair value with changes in fair value recognized in net income.  Previously, changes in the fair 
value of the Company’s available for sale securities were included in comprehensive income.  During the three months ended 
March 31, 2018, June 30, 2018, September 30, 2018 and December 31, 2018, we recognized unrealized (losses) gains from 
our investment in RESI common shares of $(7.5) million, $1.5 million, $1.8 million and $(8.8) million, respectively.  See 
Note 6.

(3)  In April 2018, Altisource entered into the Credit Agreement, pursuant to which, among other things, Altisource borrowed $412.0 
million in the form of Term B Loans.  Proceeds from the Term B Loans were used to repay the Company’s prior senior secured 
term loan.  In connection with the refinancing, we recognized a loss of $4.4 million from the write-off of the unamortized debt 
issuance costs and debt discount in the second quarter of 2018.  See Note 14.

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ALTISOURCE PORTFOLIO SOLUTIONS S.A.
Notes to Consolidated Financial Statements (Continued)
(4)  In August 2018, we sold our rental property management business to RESI for total transaction proceeds of $18.0 million, 
$15.0 million of which was received on the closing date of August 8, 2018 and $3.0 million of which will be received on the 
earlier of a RESI change of control or August 8, 2023.  We recognized a $13.7 million pretax gain on the sale of this business 
during the third quarter of 2018. See Note 4. 

(5)  In August 2018, we initiated Project Catalyst, a restructuring plan intended to optimize our operations and reduce costs to align 
our cost structure with our anticipated revenues and improve our operating margins.  During the three months ended September 
30, 2018 and December 31, 2018, we incurred $3.4 million and $8.1 million, respectively, of severance costs, facility shut-
down costs and professional services fees related to the restructuring plan.  See Note 24.

(6)  In connection with a United States Supreme Court decision in June 2018, the Company is analyzing its services for potential 
exposure to sales tax in various jurisdictions in the United States and believes that the Company has a related estimated probable 
loss of $6.2 million.  The Company recognized $5.9 million and $0.4 million during the three months ended September 30, 
2018 and December 31, 2018, respectively.  See Note 25.

(7)  In November 2018, the Company announced its plans to sell its BRS Inventory and discontinue the Company’s BRS business. 
The Company recorded a write-off of goodwill related to its plan to discontinue the BRS business of $2.6 million during the 
three months ended December 31, 2018.  See Notes 9 and 11.

(8)  During  the  three  months  ended  December,  31,  2017,  the  Company  recognized  net  tax  benefits  of  $284.1  million.    On 
December 27, 2017, two of the Company’s wholly-owned subsidiaries, Altisource Solutions S.à r.l. and Altisource Holdings 
S.à r.l.,  merged,  with Altisource  Holdings  S.à r.l.  as  the  surviving  entity.  For  Luxembourg  tax  purposes,  the  merger  was 
recognized at fair value and generated an NOL of $1.3 billion and a deferred tax asset, net of valuation allowance, of $300.9 
million.  This deferred tax benefit was partially offset by $6.3 million of income tax from changes in U.S. and Luxembourg 
income tax rates and a $10.5 million increase in certain foreign income tax reserves (and related interest).  See Note 22.

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ITEM 9. 

CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL 
DISCLOSURE

None.

ITEM 9A.  CONTROLS AND PROCEDURES

Evaluation of Disclosure Controls and Procedures

Our disclosure controls and procedures are designed to ensure that information required to be disclosed by us in the reports that 
we file or submit under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), is recorded, processed, summarized 
and reported within the time periods specified in the SEC’s rules and forms.  Disclosure controls and procedures include, without 
limitation, controls and procedures designed to ensure that information required to be disclosed by us in reports we file or submit 
under the Exchange Act is accumulated and communicated to our management, including the Chief Executive Officer and Chief 
Financial Officer, as appropriate, to allow timely decisions regarding required disclosure.

As of December 31, 2018, an evaluation was conducted under the supervision and with the participation of our management, 
including our Chief Executive Officer and Chief Financial Officer, of the effectiveness of our disclosure controls and procedures 
(as defined in Rule 13a-15(e) and Rule 15d-15(e) of the Exchange Act).  Based on this evaluation, such officers have concluded 
that our disclosure controls and procedures were effective as of December 31, 2018.

Management’s Report on Internal Control over Financial Reporting

Management is responsible for establishing and maintaining adequate internal control over financial reporting, as defined in Rules 
13a-15(f) and 15d-15(f) of the Exchange Act.  Management has assessed the effectiveness of our internal control over financial 
reporting as of  December 31, 2018 based on criteria established in Internal Control-Integrated Framework (2013) issued by the 
Committee of Sponsoring Organizations of the Treadway Commission.  As a result of this assessment, management concluded 
that,  as  of December 31,  2018,  our  internal  control  over  financial  reporting  was  effective  in  providing  reasonable  assurance 
regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with 
generally  accepted accounting  principles.    Mayer  Hoffman  McCann  P.C.  has  independently assessed  the  effectiveness  of  our 
internal control over financial reporting and its report is included herein.

Changes in Internal Control over Financial Reporting

There  were  no  changes  in  our  internal  control  over  financial  reporting  (as  defined  in  the  Exchange Act  Rules  13a-15(f)  and 
15d-15(f)) that occurred during the quarter ended December 31, 2018, that have materially affected, or are reasonably likely to 
materially affect, our internal control over financial reporting.

Limitations on Controls

Our disclosure controls and procedures and internal control over financial reporting are designed to provide reasonable assurance 
of achieving their objectives as specified above.  Management does not expect, however, that our disclosure controls and procedures 
or our internal control over financial reporting will prevent or detect all error and fraud.  Any control system, no matter how well 
designed and operated, is based upon certain assumptions and can provide only reasonable, not absolute, assurance that its objectives 
will be met.  Further, no evaluation of controls can provide absolute assurance that misstatements due to error or fraud will not 
occur or that all control issues and instances of fraud, if any, within the Company have been detected.

ITEM 9B.  OTHER INFORMATION

None.

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PART III

ITEM 10.  DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE

The information required by this item is incorporated herein by reference to our definitive proxy statement in connection with our 
2019 annual meeting of shareholders to be filed pursuant to Regulation 14A under the Exchange Act.

ITEM 11.  EXECUTIVE COMPENSATION

The information required by this item is incorporated herein by reference to our definitive proxy statement in connection with our 
2019 annual meeting of shareholders to be filed pursuant to Regulation 14A under the Exchange Act.

ITEM 12.  SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED 

STOCKHOLDER MATTERS

The information required by this item is incorporated herein by reference to our definitive proxy statement in connection with our 
2019 annual meeting of shareholders to be filed pursuant to Regulation 14A under the Exchange Act.

ITEM 13.  CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE

The information required by this item is incorporated herein by reference to our definitive proxy statement in connection with our 
2019 annual meeting of shareholders to be filed pursuant to Regulation 14A under the Exchange Act.

ITEM 14.  PRINCIPAL ACCOUNTING FEES AND SERVICES

The information required by this item is incorporated herein by reference to our definitive proxy statement in connection with our 
2019 annual meeting of shareholders to be filed pursuant to Regulation 14A under the Exchange Act.

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ITEM 15.  EXHIBITS, FINANCIAL STATEMENT SCHEDULES

PART IV

(a)

1.

2.

3.

The following documents are filed as part of this annual report.

Financial Statements

See Item 8 above.

Financial Statement Schedules:

Schedule II - Valuation and Qualifying Accounts - included below.

Exhibits:

Exhibit
Number

Exhibit Description

2.1

2.2

2.3

2.4

2.5

3.1

10.1

10.2

10.3

10.4

10.5

10.6

10.7

Form of Separation Agreement between Altisource Portfolio Solutions S.A. and Ocwen Financial Corporation 
(incorporated by reference to Exhibit 2.1 of the Registrant’s Form 10-12B/A — Amendment No. 1 to Form 10 as 
filed with the Commission on June 29, 2009)

Separation Agreement, dated as of December 21, 2012, between Altisource Residential Corporation and Altisource 
Portfolio Solutions S.A. (incorporated by reference to Exhibit 2.1 to the Company’s Form 8-K filed on December 28, 
2012)

Separation Agreement, dated as of December 21, 2012, between Altisource Asset Management Corporation and 
Altisource Portfolio Solutions S.A. (incorporated by reference to Exhibit 2.2 to the Company’s Form 8-K filed on 
December 28, 2012)

Purchase and Sale Agreement, dated as of March 29, 2013, by and among Altisource Portfolio Solutions, Inc., 
Altisource  Solutions  S.à  r.l.,  Ocwen  Financial  Corporation,  Homeward  Residential,  Inc.  and  Power  Valuation 
Services, Inc. (incorporated by reference to Exhibit 2.1 to the Company’s Form 8-K filed on April 4, 2013)

Purchase and Sale Agreement, dated as of August 19, 2013, by and among Altisource Portfolio Solutions S.A., 
Altisource Solutions S.à r.l. and the Equity Interestholders of Equator, LLC (incorporated by reference to Exhibit 
2.1 to the Company’s Form 8-K filed on August 21, 2013)

Amended and Restated Articles of Incorporation of Altisource Portfolio Solutions S.A. (incorporated by reference 
to Exhibit 3.1 to the Company’s Form 10-Q filed on August 9, 2017)

Separation Agreement, dated as of August 10, 2009, by and between Altisource Portfolio Solutions S.A. and Ocwen 
Financial Corporation (incorporated by reference to Exhibit 10.1 of the Registrant’s Current Report on Form 8-K 
as filed with the Commission on August 13, 2009)

Tax Matters Agreement, dated as of August 10, 2009, by and between Altisource Solutions S.à r.l. and Ocwen 
Financial Corporation (incorporated by reference to Exhibit 10.2 of the Registrant’s Current Report on Form 8-K 
as filed with the Commission on August 13, 2009)

Transition Services Agreement, dated as of August 10, 2009, by and between Altisource Solutions S.à r.l. and Ocwen 
Financial Corporation (incorporated by reference to Exhibit 10.3 of the Registrant’s Current Report on Form 8-K 
as filed with the Commission on August 13, 2009)

Employee Matters Agreement, dated as of August 10, 2009, by and between Altisource Solutions S.à r.l. and Ocwen 
Financial Corporation (incorporated by reference to Exhibit 10.4 of the Registrant’s Current Report on Form 8-K 
as filed with the Commission on August 13, 2009)

Technology Products Services Agreement, dated as of August 10, 2009, by and between Altisource Solutions S.à 
r.l. and Ocwen Financial Corporation (incorporated by reference to Exhibit 10.5 of the Registrant’s Current Report 
on Form 8-K as filed with the Commission on August 13, 2009)

Services Agreement, dated as of August 10, 2009, by and between Altisource Solutions S.à r.l. and Ocwen Financial 
Corporation (incorporated by reference to Exhibit 10.6 of the Registrant’s Current Report on Form 8-K as filed 
with the Commission on August 13, 2009)

Data Center and Disaster Recovery Services Agreement, dated as of August 10, 2009, by and between Altisource 
Solutions S.à r.l. and Ocwen Financial Corporation (incorporated by reference to Exhibit 10.7 of the Registrant’s 
Current Report on Form 8-K as filed with the Commission on August 13, 2009)

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10.8

10.9 †

10.10 †

10.11

10.12 †

10.13 †

10.14

10.15 †

10.16

10.17 †

10.18 †

10.19

10.20

10.21

10.22

10.23

10.24

10.25

Intellectual Property Agreement, dated as of August 10, 2009, by and between Altisource Solutions S.à r.l. and 
Ocwen Financial Corporation (incorporated by reference to Exhibit 10.8 of the Registrant’s Current Report on 
Form 8-K as filed with the Commission on August 13, 2009)

Employment Contract between Altisource Solutions S.à r.l. and William B. Shepro (incorporated by reference from 
Exhibit 10.9 to Amendment No. 1 to the Registration Statement on Form 10 of Altisource Portfolio Solutions S.A. 
as filed with the Commission on June 29, 2009)

Employment Contract between Altisource Solutions S.à r.l. and Kevin J. Wilcox (incorporated by reference from 
Exhibit 10.11 to Amendment No. 1 to the Registration Statement on Form 10 of Altisource Portfolio Solutions S.A. 
as filed with the Commission on June 29, 2009)

Purchase and Sale Agreement, dated as of February 12, 2010, by and among Altisource Portfolio Solutions S.A., 
and the Equity Interest Holders of The Mortgage Partnership of America, L.L.C. and the Management Owners 
(incorporated by reference to Exhibit 10.12 of the Company’s 10-K as filed with the Commission on March 17, 
2010)

Form of Put Option Agreements (incorporated by reference to Exhibit 10.13 of the Company’s 10-K as filed with 
the Commission on March 17, 2010)

Form  of  Non-qualified  Stock  Option Agreement,  pursuant  to  the  2009  Equity  Incentive  Plan  (incorporated  by 
reference to Exhibit 10.14 of the Company’s 10-K as filed with the Commission on February 18, 2011)

First Amendment  to  the Transition  Services Agreement,  dated  as  of August  10,  2011,  by  and  between  Ocwen 
Financial Corporation and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.1 of the Company’s 
Form 8-K as filed with the Commission on August 16, 2011)

Employment Agreement dated March 13, 2012 between Altisource Solutions S.à r.l. and Michelle D. Esterman 
(incorporated by reference to Exhibit 10.1 of the Company’s Form 8-K as filed with the Commission on March 16, 
2012)

Support Services Agreement, dated as of August 10, 2012, by and between Ocwen Mortgage Servicing, Inc. and 
Altisource  Solutions  S.à  r.l.  (incorporated  by  reference  to  Exhibit  10.1  of  the  Company’s  Form  8-K  filed  on 
August 16, 2012)

First Amendment to the Employment Contract dated as of August 15, 2012 between Altisource Solutions S.à r.l. 
and William B. Shepro (incorporated by reference to Exhibit 10.1 of the Company’s Form 8-K filed on August 20, 
2012)

First Amendment to the Employment Contract dated as of August 15, 2012 between Altisource Solutions S.à r.l. 
and Kevin J. Wilcox (incorporated by reference to Exhibit 10.2 of the Company’s Form 8-K filed on August 20, 
2012)

Services Agreement, dated as of October 1, 2012, by and between Ocwen Mortgage Servicing, Inc. and Altisource 
Solutions S.à r.l. (incorporated by reference to Exhibit 10.1 of the Company’s Form 8-K filed on October 5, 2012)

Technology Products Services Agreement, dated as of October 1, 2012, by and between Ocwen Mortgage Servicing, 
Inc. and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.2 of the Company’s Form 8-K filed 
on October 5, 2012)

Data Center and Disaster Recovery Agreement, dated as of October 1, 2012, by and between Ocwen Mortgage 
Servicing, Inc. and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.3 of the Company’s Form 
8-K filed on October 5, 2012)

Intellectual Property Agreement, dated as of October 1, 2012, by and between Ocwen Mortgage Servicing, Inc. 
and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.4 of the Company’s Form 8-K filed on 
October 5, 2012)

First Amendment to Support Services Agreement, dated as of October 1, 2012, by and between Ocwen Mortgage 
Servicing, Inc. and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.5 of the Company’s Form 
8-K filed on October 5, 2012)

First Amendment to Services Agreement, dated as of October 1, 2012, by and between Ocwen Financial Corporation 
and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.6 of the Company’s Form 8-K filed on 
October 5, 2012)

First Amendment to Technology Products and Services Agreement, dated as of October 1, 2012, by and between 
Ocwen Financial Corporation and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.7 of the 
Company’s Form 8-K filed on October 5, 2012)

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10.26

10.27

10.28

10.29

10.30

10.31

First Amendment to Data Center and Disaster Recovery Agreement, dated as of October 1, 2012, by and between 
Ocwen Financial Corporation and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.8 of the 
Company’s Form 8-K filed on October 5, 2012)

First Amendment to Intellectual Property Agreement, dated as of October 1, 2012, by and between Ocwen Financial 
Corporation and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.9 of the Company’s Form 8-
K filed on October 5, 2012)

Support Services Agreement, dated as of December 21, 2012, between Altisource Residential Corporation and 
Altisource  Solutions  S.à  r.l.  (incorporated  by  reference  to  Exhibit  10.1  of  the  Company’s  Form  8-K  filed  on 
December 28, 2012)

Support Services Agreement, dated as of December 21, 2012, between Altisource Asset Management Corporation 
and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.2 of the Company’s Form 8-K filed on 
December 28, 2012)

Tax Matters Agreement, dated as of December 21, 2012, between Altisource Residential Corporation and Altisource 
Solutions S.à r.l. (incorporated by reference to Exhibit 10.3 of the Company’s Form 8-K filed on December 28, 
2012)

Tax Matters Agreement, dated as of December 21, 2012, between Altisource Asset Management Corporation and 
Altisource  Solutions  S.à  r.l.  (incorporated  by  reference  to  Exhibit  10.4  of  the  Company’s  Form  8-K  filed  on 
December 28, 2012)

10.32 **

Master  Services Agreement,  dated  as  of  December 21,  2012,  between Altisource  Residential  Corporation  and 
Altisource  Solutions  S.à  r.l.  (incorporated  by  reference  to  Exhibit  10.5  of  the  Company’s  Form  8-K  filed  on 
December 28, 2012)

10.33

10.34

10.35

10.36

10.37

10.38

10.39

10.40

10.41

10.42

10.43

Trademark License Agreement, dated as of December 21, 2012, between Altisource Residential Corporation and 
Altisource  Solutions  S.à  r.l.  (incorporated  by  reference  to  Exhibit  10.6  of  the  Company’s  Form  8-K  filed  on 
December 28, 2012)

Trademark License Agreement, dated as of December 21, 2012, between Altisource Asset Management Corporation 
and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.7 of the Company’s Form 8-K filed on 
December 28, 2012)

Technology  Products  Services Agreement,  between Altisource Asset  Management  Corporation  and Altisource 
Solutions S.à r.l. (incorporated by reference to Exhibit 10.8 of the Company’s Form 8-K filed on December 28, 
2012)

Second Amendment  to  Services Agreement,  dated  as  of  March  29,  2013,  by  and  between  Ocwen  Financial 
Corporation and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.1 of the Company’s Form 8-
K filed on April 4, 2013)

Second Amendment to Technology Products Services Agreement, dated as of March 29, 2013, by and between 
Ocwen Financial Corporation and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.2 of the 
Company’s Form 8-K filed on April 4, 2013)

Second Amendment to Data Center and Disaster Recovery Services Agreement, dated as of March 29, 2013, by 
and between Ocwen Financial Corporation and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 
10.3 of the Company’s Form 8-K filed on April 4, 2013)

Second Amendment  to  Intellectual  Property Agreement,  dated  as  of  March  29,  2013,  by  and  between  Ocwen 
Financial Corporation and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.4 of the Company’s 
Form 8-K filed on April 4, 2013)

First Amendment to Services Agreement, dated as of March 29, 2013, by and between Ocwen Mortgage Servicing, 
Inc. and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.5 of the Company’s Form 8-K filed 
on April 4, 2013)

First Amendment to Technology Products Services Agreement, dated as of March 29, 2013, by and between Ocwen 
Mortgage  Servicing,  Inc.  and Altisource  Solutions  S.à  r.l.  (incorporated  by  reference  to  Exhibit  10.6  of  the 
Company’s Form 8-K filed on April 4, 2013)

First Amendment to Data Center and Disaster Recovery Services Agreement, dated as of March 29, 2013, by and 
between Ocwen Mortgage Servicing, Inc. and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 
10.7 of the Company’s Form 8-K filed on April 4, 2013)

First Amendment to Intellectual Property Agreement, dated as of March 29, 2013, by and between Ocwen Mortgage 
Servicing, Inc. and Altisource Solutions S.à r.l. (incorporated by reference to Exhibit 10.8 of the Company’s Form 
8-K filed on April 4, 2013)

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10.44

10.45

10.46 †

10.47 †

10.48 †

10.49 †

10.50 †

10.51 †

10.52 †

10.53 †

10.54 †

10.55

10.56 †

10.57 †

10.58 †

10.59 †

10.60 †

10.61 †

10.62 †

10.63 **

10.64 **

Agreement, dated as of April 12, 2013, by and among Altisource Solutions S.à r.l., Ocwen Financial Corporation 
and Ocwen Mortgage Servicing, Inc. (incorporated by reference to Exhibit 10.1 of the Company’s Form 8-K filed 
on April 18, 2013)

Amendment No. 1 to Credit Agreement, dated as of May 7, 2013, among Altisource Solutions S.à r.l., as borrower, 
Altisource Portfolio Solutions S.A., Bank of America, N.A., as administrative agent and incremental term lender 
and the other lenders party thereto (incorporated by reference to Exhibit 10.1 of the Company’s Form 8-K filed on 
May 13, 2013)

Form of Cash Retention Award Agreement (incorporated by reference to Exhibit 10.1 of the Company’s Form 8-
K filed on April 21, 2015)

Form of Restricted Stock Award Agreement (incorporated by reference to Exhibit 10.2 of the Company’s Form 8-
K filed on April 21, 2015)

Form of Non-Qualified Stock Option Award Agreement (incorporated by reference to Exhibit 10.3 of the Company’s 
Form 10-Q filed on July 23, 2015)

Employment  Agreement  dated  April  30,  2013  between  Altisource  Solutions  S.à  r.l.  and  Vivek  Bhandari 
(incorporated by reference to Exhibit 10.60 of the Company’s Form 10-K filed on March 15, 2016)

Employment  Agreement  dated  June  17,  2011  between  Altisource  Solutions  S.à  r.l.  and  Joseph  A.  Davila 
(incorporated by reference to Exhibit 10.61 of the Company’s Form 10-K filed on March 15, 2016)

Amended  and  Restated  Employment Agreement  effective  as  of  October 1,  2014  between Altisource  Solutions 
S.à r.l. and Gregory J. Ritts (incorporated by reference to Exhibit 10.63 of the Company’s Form 10-K filed on 
March 15, 2016)

Non-Qualified Stock Option Award Agreement between the Company and Gregory J. Ritts dated as of August 29, 
2016 (incorporated by reference to Exhibit 10.1 of the Company’s Form 10-Q filed on October 27, 2016)

Non-Qualified Stock Option Award Agreement between the Company and Vivek Bhandari dated as of August 29, 
2016 (incorporated by reference to Exhibit 10.2 of the Company’s Form 10-Q filed on October 27, 2016)

Form of Director Restricted Share Award Agreement (incorporated by reference to Exhibit 10.1 of the Company’s 
Form 8-K filed on August 24, 2016)

Amendment and Waiver Agreement dated September 30, 2016 between Altisource Solutions S.à r.l. and Altisource 
Residential Corporation (incorporated by reference to Exhibit 10.1 of the Company’s Form 8-K filed on October 3, 
2016)

Form of Non-Qualified Stock Option Award Agreement (2017 Performance-Based Stock Options) (incorporated 
by reference to Exhibit 10.1 of the Company’s Form 8-K filed on April 13, 2017)

Form  of  Non-Qualified  Stock  Option Award Agreement  (Service  Revenue  Stock  Options)    (incorporated  by 
reference to Exhibit 10.2 of the Company’s Form 8-K filed on April 13, 2017)

Form  of  Restricted  Stock Award Agreement  (2017  Performance-Based  Restricted  Shares)    (incorporated  by 
reference to Exhibit 10.3 of the Company’s Form 8-K filed on April 13, 2017)

Form of Restricted Stock Award Agreement (Service-Based Restricted Shares)  (incorporated by reference to Exhibit 
10.4 of the Company’s Form 8-K filed on April 13, 2017)

Employment Agreement  dated August 3,  2017  between Altisource  Solutions  S.à  r.l.  and  Indroneel  Chatterjee 
(incorporated by reference to Exhibit 10.5 of the Company’s Form 10-Q filed on October 26, 2017)

Non-Qualified  Stock  Option Award Agreement  between  the  Company  and  Indroneel  Chatterjee  dated  as  of 
October 5, 2017 (incorporated by reference to Exhibit 10.6 of the Company’s Form 10-Q filed on October 26, 2017)

Restricted Stock Award Agreement between the Company and Indroneel Chatterjee dated as of October 5, 2017 
(incorporated by reference to Exhibit 10.7 of the Company’s Form 10-Q filed on October 26, 2017)

Cooperative Brokerage Agreement, dated as of  August 28, 2017, between REALHome Services and Solutions, 
Inc., REALHome Services and Solutions - CT, Inc. and New Residential Sales Corp. (incorporated by reference 
to Exhibit 10.8 of the Company’s Form 10-Q filed on October 26, 2017)

Letter Agreement,  dated  as  of August  28,  2017,  between  New  Residential  Investment  Corp.,  New  Residential 
Mortgage  LLC,  REALHome  Services  and  Solutions,  Inc.,  REALHome  Services  and  Solutions  -  CT,  Inc.  and 
Altisource  Solutions  S.à  r.l.  (incorporated  by  reference  to  Exhibit  10.9  of  the  Company’s  Form  10-Q  filed  on 
October 26, 2017)

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10.65 **

10.66 **

10.67

10.68 †

10.69 †

10.70

10.71 †

10.72

10.73 †

First Amendment to the Cooperative Brokerage Agreement, dated as of November 16, 2017, between REALHome 
Services  and  Solutions,  Inc.,  REALHome  Services  and  Solutions  -  CT,  Inc.  and  New  Residential  Sales  Corp. 
(incorporated by reference to Exhibit 10.71 of the Company’s Form 10-K filed on February 22, 2018)

Second Amendment to the Cooperative Brokerage Agreement, dated as of January 18, 2018, between REALHome 
Services  and  Solutions,  Inc.,  REALHome  Services  and  Solutions  -  CT,  Inc.  and  New  Residential  Sales  Corp. 
(incorporated by reference to Exhibit 10.72 of the Company’s Form 10-K filed on February 22, 2018)

Third Amendment to the Cooperative Brokerage Agreement, dated as of March 23, 2018, between REALHome 
Services  and  Solutions,  Inc.,  REALHome  Services  and  Solutions  -  CT,  Inc.  and  New  Residential  Sales  Corp. 
(incorporated by reference to Exhibit 10.1 of the Company’s Form 10-Q filed on April 26, 2018)

Form of Non-Qualified Stock Option Award Agreement (2018 Performance-Based Stock Options) (incorporated 
by reference to Exhibit 10.2 of the Company’s Form 10-Q filed on April 26, 2018)

Form of Restricted Share Unit Award Agreement (2018 Service-Based Restricted Share Units) (incorporated by 
reference to Exhibit 10.3 of the Company’s Form 10-Q filed on April 26, 2018)

Credit Agreement, dated April 3, 2018 among Altisource S.à r.l. and Altisource Portfolio Solutions S.A., Morgan 
Stanley  Senior  Funding,  Inc.,  as  Administrative  Agent  and  Collateral  Agent,  and  the  Lenders  party  thereto 
(incorporated by reference to Exhibit 10.1 of the Company’s Form 8-K filed on April 4, 2018)

Form of Non-Qualified Stock Option Award Agreement (2018 Performance-Based Stock Options) (incorporated 
by reference to Exhibit 10.1 of the Company’s Form 10-Q filed on July 26, 2018)

Amendment No. 1 to Credit Agreement dated as of June 27, 2018 among Altisource S.à r.l. and Altisource Portfolio 
Solutions S.A., Morgan Stanley Senior Funding, Inc., as Administrative Agent and Collateral Agent, and the Lenders 
party thereto (incorporated by reference to Exhibit 10.3 of the Company’s Form 10-Q filed on July 26, 2018)

Mutual Consent to Termination of Employment Agreement and Full Release dated as of August 31, 2018 between 
Altisource S.à r.l. and Indroneel Chatterjee (incorporated by reference to Exhibit 10.1 of the Company’s Form       
10-Q filed on October 25, 2018)

10.74 †

Employment Agreement dated as of September 1, 2018 between Altisource Solutions, Inc. and Indroneel Chatterjee 
(incorporated by reference to Exhibit 10.2 of the Company’s Form 10-Q filed on October 25, 2018)

10.75

10.76

10.77 †

10.78 *†

10.79 *†

10.80 *†

Omnibus Amendment to Master Services Agreement, Waiver Agreement, Services Letter and Fee Letter, dated 
August 8, 2018 among Altisource S.à r.l. and Front Yard Residential Corporation (incorporated by reference to 
Exhibit 10.1 of the Company’s Form 8-K filed on August 9, 2018)

Fourth Amendment to the Cooperative Brokerage Agreement, dated as of September 11, 2018, between REALHome 
Services  and  Solutions,  Inc.,  REALHome  Services  and  Solutions  -  CT,  Inc.  and  New  Residential  Sales  Corp. 
(incorporated by reference to Exhibit 10.4 of the Company’s Form 10-Q filed on October 25, 2018)

Settlement Agreement and Full Release dated as of October 16, 2018 between Altisource S.à r.l. and Joseph A. 
Davila (incorporated by reference to Exhibit 10.5 of the Company’s Form 10-Q filed on October 25, 2018)

Second Amended and Restated Employment Contract dated as of November 6, 2018 between Altisource Solutions 
S.à r.l. and Gregory J. Ritts

Employment Agreement effective as of August 1, 2017 between Altisource Solutions S.à r.l and Marcello Mastioni

Non-Qualified  Stock  Option  Award  Agreement  between  the  Company  and  Marcello  Mastioni  dated  as  of                     
August 1, 2017

10.81 *†

Restricted Share Award Agreement between the Company and Marcello Mastioni dated as of August 1, 2017

10.82 *†

Altisource Portfolio Solutions S.A. Amended and Restated 2009 Equity Incentive Plan, dated as of November 12, 
2018

21.1 *

23.1 *

31.1 *

31.2 *

32.1 *

Subsidiaries of the Registrant.

Consent of Independent Registered Public Accounting Firm (Mayer Hoffman McCann P.C.).

Section 302 Certification of the Chief Executive Officer pursuant to Exchange Act Rule 13a-14(a).

Section 302 Certification of the Chief Financial Officer pursuant to Exchange Act Rule 13a-14(a).

Certification of the Chief Executive Officer and Chief Financial Officer pursuant to Section 906 of the Sarbanes-
Oxley Act of 2002.

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101*

Pursuant to Rule 405 of Regulation S-T, the following financial information from the Company’s Annual Report 
on Form 10-K for the year ended December 31, 2018 is formatted in XBRL interactive data files: (i) Consolidated 
Balance Sheets at December 31, 2018 and December 31, 2017; (ii) Consolidated Statements of Operations and 
Comprehensive  Income  (Loss)  for  each  of  the  years  in  the  three-year  period  ended  December  31,  2018;  (iii) 
Consolidated Statements of Equity for each of the years in the three-year period ended December 31, 2018 (iv) 
Consolidated Statements of Cash Flows for each of the years in the three-year period ended December 31, 2018; 
(v) Notes to Consolidated Financial Statements; and (vi) Financial Statement Schedule.

______________________________________

*

**

†

Filed herewith

Portions  of  this  exhibit  have  been  redacted  pursuant  to  a  request  for  confidential  treatment.    The  non-public 
information has been filed separately with the Securities and Exchange Commission.

Denotes management contract or compensatory arrangement

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SCHEDULE II.  VALUATION AND QUALIFYING ACCOUNTS

For the years ended December 31, 2018, 2017 and 2016:

(in thousands)

Deductions from asset accounts:

Allowance for doubtful accounts:

Year 2018
Year 2017
Year 2016

Valuation allowance for deferred tax assets:

Additions

Balance at
Beginning of
Period

Charged to
Expenses

Charged to 
Other Accounts 
Note (1)

Deductions 
Note (2)

Balance at End
of Period

$

$

10,579
10,424
18,456

2,830
5,116
1,829

$

(7) $

(3,107)
250

$

2,519
1,854
10,111

10,883
10,579
10,424

Year 2018
Year 2017
Year 2016
______________________________________
(1)  For allowance for doubtful accounts, primarily includes amounts previously written off which were credited directly to this 

— $
—
319

46,283
3,467
3,558

46,751
46,283
3,467

468
42,816
228

— $
—
—

$

$

$

account when recovered.

(2)  For allowance for doubtful accounts, amounts written off as uncollectible or transferred to other accounts or utilized.

109

Table of Contents

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this 
report to be signed on its behalf by the undersigned, thereunto duly authorized.

Date: February 26, 2019

Altisource Portfolio Solutions S.A.

By:

/s/ William B. Shepro
Name: William B. Shepro
Title: Director and Chief Executive Officer
(Principal Executive Officer)

By:

/s/ Michelle D. Esterman
Name: Michelle D. Esterman
Title: Chief Financial Officer

(Principal Financial Officer and 
 Principal Accounting Officer)

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons 
on behalf of the registrant and in the capacities and on the dates indicated.

Signature

Title

Date

/s/ Timo Vättö
Timo Vättö

/s/ William B. Shepro
William B. Shepro

/s/ Scott E. Burg
Scott E. Burg

/s/ W. Michael Linn
W. Michael Linn

/s/ Joseph L. Morettini
Joseph L. Morettini

/s/ Roland Müller-Ineichen
Roland Müller-Ineichen

Chairman of the Board of Directors

February 26, 2019

Director and Chief Executive Officer
(Principal Executive Officer)

Director

Director

Director

Director

February 26, 2019

February 26, 2019

February 26, 2019

February 26, 2019

February 26, 2019

/s/ Michelle D. Esterman
Michelle D. Esterman

Chief Financial Officer
(Principal Financial Officer and Principal Accounting Officer)

February 26, 2019

110

Exhibit 10.78

SECOND AMENDED AND RESTATED EMPLOYMENT CONTRACT DATED AS OF 

NOVEMBER 6, 2018 

BY AND BETWEEN:

1.  ALTISOURCE S.à r.l., a private limited liability company (société à responsabilité limitée) organised under 

the  laws  of  the  Grand  Duchy  of  Luxembourg,  with  registered  office  at  40,  Avenue  Monterey,  L-2163 

Luxembourg, Grand Duchy of Luxembourg, registered with the Luxembourg Trade and Companies Register 

under number B. 189519 (“S.à r.l.”) (hereinafter referred to as the “Employer”)

and

2.  GREGORY J. RITTS (hereinafter referred to as the “Employee”)

The Employee and the Employer may hereinafter collectively be referred to as the "Parties", each being a "Party".

W I T N E S S E T H:

WHEREAS, the Employee and the Employer previously entered into a First Amended and Restated Employment 

Contract, effective October 27, 2014; and

WHEREAS, the Parties now desire to further amend and restate Employee’s employment contract with the 

Employer, effective November 6, 2018, on the terms and conditions set forth herein.

NOW, THEREFORE, in consideration of the mutual covenants contained herein, it has been agreed by and 

between the Parties as follows:

Article 1 - Definitions: 

Amendment Date: the effective date of this Second Amended and Restated Employment Contract dated November 

6, 2018; 

Appointment or Employment: the employment of the Employee by the Employer on the terms of this Contract;

Cause:  the occurrence of one or more of the following: (i) the willful misconduct by the Employee with regard to the 

Company which has a material adverse effect on the Company; (ii) the willful refusal of the Employee to attempt to 

follow the proper direction of the Chief Executive Officer (the “CEO”) and/or Chief Administration and Risk Officer 

(“CARO”) of the Company, which is not cured within thirty (30) days of receipt of a written notice from the Board 

which specifically identifies such purported failure by Employee, provided that the foregoing refusal by Employee 

shall not be “Cause” if such direction is illegal, unethical or immoral and Employee promptly so notifies the CEO and/
1

or the CARO of the Company and such notification specifically identifies the illegal, unethical or immoral nature of 

the direction; (iii) material and continuing failure by Employee to perform the duties required of him under the present 

Contract (other than any such failure resulting from incapacity due to physical or mental illness or where performance 

would constitute Good Reason) which is not cured within thirty (30) days of receipt of a written demand for substantial 

performance  from  the  Board  which  specifically  identifies  the  manner  in  which  it  is  believed  that  Employee  has 

substantially and continually refused to attempt to perform his duties hereunder; (iv) the Employee being convicted 

of a felony; (v) a material breach of this Contract, which is not cured within thirty (30) days of receipt of a written 

notice of such breach from the Board specifically identifying the manner in which it is believed that Employee has 

materially breached this Contract, or (vi) drunkenness or the possession of narcotics on Company property, willful or 

material damage to the Company’s property or repeated or material violations of Company policies, provided that such 

Company policy violations have not been cured within thirty (30) days of receipt of written notice which specifically 

identifies the policies at issue. No act, or failure to act, on Employee’s part shall be considered “willful” unless done, 

or omitted to be done, by him not in good faith and without reasonable belief that his action or omission was in the 

best interests of the Company. The definitions of Cause set forth in Employee’s existing equity award agreements shall 

be deemed to be replaced in their entirety by the definition of Cause set forth in this paragraph. Notwithstanding the 

foregoing, Employee shall only have the opportunity to cure under clauses (ii), (iii), (v) and (vi) to the extent that the 

circumstance(s) giving rise to Cause is/are in the reasonable good faith judgment of the Managers of the Employer 

susceptible to cure, and Employee has not previously cured any other circumstance giving rise to Cause under this 

Agreement in the preceding twelve (12) month period.

Change of Control: the occurrence of any one or more of the following: (i)  the acquisition by any person or entity, 

or two or more persons and/or entities acting in concert, of beneficial ownership (within the meaning of Rule 13d-3 

of the Securities and Exchange Commission under the Securities Exchange Act of 1934), of outstanding shares of 

voting stock of Altisource Portfolio Solutions S.A. (“ASPS”) at any time if after giving effect to such acquisition, and 

as a result of such acquisition, such person(s) or entity(ies) own more than fifty percent (50%) of such outstanding 

voting stock, (ii) the sale in one or more transactions of substantially all of the Company’s assets to any person or 

entity, or two or more persons and/or entities acting in concert, or (iii) the merger, consolidation or similar transaction 

resulting in a reduction of the interest in ASPS stock of the pre-transaction shareholders to less than fifty percent (50%) 

of the post-transaction ownership. Notwithstanding anything herein to the contrary, the definition of Change of Control 

set forth herein shall not be broader than the definition of “change in control event” as set forth under Section 409A 

of the Internal Revenue Code of 1986, as amended, and the guidance promulgated thereunder, and if a transaction or 

event does not otherwise fall within such definition of change in control event, it shall not be deemed a Change of 

Control for purposes of this Contract. Where applicable, the definitions of Change of Control set forth in Employee’s 

existing equity award agreements shall be deemed to be replaced in their entirety by the definition of Change of Control 

set forth in this paragraph.

Company: the Employer, its parent company and its subsidiaries; 

2

Confidential Information: information (of any nature and in any format) which is not in the public domain, relating 

to the business, products, affairs and finances of the Employer;

Contract: the present unlimited period Second Amended and Restated Employment Contract;

Good Reason: the occurrence or failure to cause the occurrence, as the case may be, without Employee’s express 

written consent of any of the following circumstances, which  is not cured within ninety (90) days after written notice 

thereof by the Employee to the Employer: (i) any substantial unreasonable material diminution of Employee’s positions, 

duties or responsibilities hereunder (except in each case in connection with the termination of Employee’s employment 

for Cause or disability or as a result of Employee’s death, or temporarily as a result of Employee’s illness or other 

absence),  (ii)  removal  of  the  Employee  from  executive  positions  with  the  Employer  or ASPS  without  election  or 

appointment to an equal or  higher position, (iii) a change in the reporting structure such that Employee no longer 

directly reports to the CARO or the CEO, (iv) Employer action that results in a materially negative change in the 

compensation or benefits of Employee (which, for the avoidance of doubt, shall not include (a) the failure to allow 

Employee to continue to participate in a Long-Term Incentive Plan, other incentive plan or other benefits if such 

benefits are discontinued, temporarily or permanently, for other similarly-situated executives) or (b) a reduction of 

Employee’s incentive compensation, whether material or not, where such reduction results from the failure to meet 

applicable achievement criteria), (v) a material change required by the Company in the geographic location at which 

Employee must perform the services (for the avoidance of doubt, in no event will a change in geographic location 

within the Grand Duchy of Luxembourg constitute a “material change” in geographic location)  or (vi) any material 

breach by the Employer of any provision of this Agreement; provided however that in all such circumstances identified 

in  clauses  (i)  through  (vi),  “Good  Reason”  will  not  exist  and  will  not  be  a  Qualifying  Event  unless  the  relevant 

circumstance occurs or fails to occur, as the case may be, prior to September 24, 2020 and William Shepro is no longer 

serving as the Chief Executive Officer of ASPS at the time such circumstance occurs of fails to occur.

Incapacity: any illness or injury which prevents the Employee from carrying out his duties; and

Rules and Regulations: any internal rules and regulations which may be periodically prepared by the Company and 

which apply to all its employees including the Employee.

Article 2 - Duties and Nature of Service

(a)  Employee’s  employment  shall  continue  under  this  Second  Amended  and  Restated  Employment  Contract 

commencing on the Amendment Date and Employee shall fulfill the position of Chief Legal and Compliance 

Officer. As such, he will execute tasks and have such responsibilities including, but not limited to, the following: 

•  Providing  legal  and  regulatory  advice  and  counsel,  expertise  and  leadership  relating  to  all  aspects  of  the 

Company’s legal matters, including litigation and governmental investigations management, as well as legal 

3

and compliance risk mitigation, general corporate law and governance; 

•  Department Administration;  managing  the  Law  and  Compliance  Department,  consisting  of  Transactions, 

Litigation, etc.; 

•  Setting quality and service standards, arranging appropriate training, developing form documents, managing 

the department’s budget, billing, collections and vendors, and managing staffing assignments and workloads; 

•  Directing the defense of the organization against suits or claims and prepares prosecution of the organizations 

claims against others; managing a coordinated legal approach to respond to parallel internal investigations in 

support of simultaneous civil litigation and federal and state inquiries; 

•  Supervising and managing the provision of legal services, through either internal personnel or external counsel, 

to meet the strategic objectives of the organization; actively managing legal issues to minimize risk and costs 

for the organization; serving as primary contact with outside counsel; 

•  Ensuring that legal procedures, legal policies and documentation are in place to support the business from a 

financial and regulatory perspective; monitoring the effectiveness of legal risk controls and identifying and 

remedying control gaps; and

•  Such other responsibilities as deemed appropriate by the Managers of the Employer.

The Parties hereby acknowledge and accept that considering the nature of the Employee’s activities it is impossible 

to provide a comprehensive description of the activities to be performed by him, which shall include all the tasks 

that are directly or indirectly necessary or useful for the performance of the concerned duties.  

(b)  The Employee shall serve the Employer on the terms of this Contract and accept the aforementioned position. The 

Employee shall work for the Employer in this position or in any other similar position, which the Employer may 

assign to him over the course of time.

(c)  The Employment will take place in such various geographical locations, including abroad, as may be reasonably 

designated by the Employer. The Employee consents that the geographical location of the Employment is not a 

substantive clause of this Contract. The Head Office of the Employer is 40, Avenue Monterey, L-2163 Luxembourg, 

Grand Duchy of Luxembourg.

(d)  The Employee expressly confirms that he is not bound to any other company, firm or entity by a non-competition 

or any other such clause which would prevent him from signing the present Contract.

(e)  The Employee shall undertake to inform the Employer immediately in writing of any changes in his personal 

situation such as his address, family status or number of children. The Employer shall treat all such information 

confidentially.

(f)  The Employee warrants that, as of the Amendment Date, he is entitled to work in Luxembourg without any additional 

approvals and will notify the Employer immediately if he ceases to be so-entitled during the Employment.

4

(g)  The Employee shall comply with all the rules, policies and procedures set out in the internal Rules and Regulations, 

which shall be established over the course of time by the Company and a copy of which will be made available 

to the Employee once adopted. Such Rules and Regulations may be modified at any time and do not form part of 

this Contract. In the event of conflict between the terms of this Contract and the terms of the Rules and Regulations, 

this Contract shall prevail.

Article 3 - Duration

(a)  Either Party may terminate this Contract in writing, giving the other no less than the following legal prior notice, 

in accordance with article L.124-1 of the Luxembourg Labor Code:

In the case of the dismissal of the Employee by the Employer, the latter must respect a minimum prior notice of:

•  Two (2) months if the term of the Employment is under five (5) years
•  Four (4) months if the term is between five (5) and ten (10) years
•  Six (6) months if the term of the Employment is over ten (10) years

In the case of the resignation of the Employee, the following prior notice must be given:

•  One (1) month if the term of the Employment is under five (5) years
•  Two (2) months if the term is between five (5) and ten (10) years
•  Three (3) months if the term of the Employment is over ten (10) years

The respective prior notice will run from the fifteenth (15th) day of the month if notice was given before such a 

date, or from the first (1st) day of the following month if notice was given after the fifteenth (15th) of the month. 

The Employer reserves the right to pay salary in lieu of notice for all or any part of the notice period.

(b)  In accordance with article L.124-7 of the Luxembourg Labor Code, if the Employee is dismissed for reasons other 

than the gross misconduct described in article L.124-10, the Employer shall pay the Employee as severance: 

•  One (1) month’s gross base salary if the term of the Employment is between five (5) and ten (10) years
•  Two (2) months’ gross base salary if the term of the Employment is between ten (10) and fifteen (15) years
•  Three (3) months’ gross base salary if the term of the Employment is over fifteen (15) years

Any amounts paid to the Employee pursuant to Article 8 of this Contract will be inclusive of any payments required 

under article L.124-7 of the Luxembourg Labor Code as set forth in this Article 3(b).

(c)  To the extent that Employee is terminated by the Employer for reasons other than for Cause, the Employer will 

pay additional amounts to the Employee as set forth in Article 8 of this Contract pursuant to and contingent upon 

the execution of a general release of claims in the form provided by the Employer (the “Employer’s Release 

Agreement”).

5

(d)  Notwithstanding the above, the Employer may terminate the Contract with immediate effect without notice and 

with no liability to make any further payment to the Employee (other than in respect of amounts accrued due and 

unpaid at the date of termination) if the Employee commits any act or misconduct rendering the working relationship 

under the Employment immediately and durably impossible to maintain, in accordance with article L.124-10 of 

the Luxembourg Labor Code.

(e)  The Contract will automatically terminate by operation of the law on the date on which the Employee is declared 

to be medically unable to perform his duties under the Contract by the pre-employment, or any subsequent, medical 

examination; on the fifty-second week of continual Incapacity over any one hundred and four week period; when 

the Employee reaches the legal retirement age or is attributed an old-age pension or any other of the provisions 

specified under articles L.125-2 to L.125-4 of the Luxembourg Labor Code.

Article 4 - Remuneration

(a)  The Employee’s annual gross base salary is 370,608 Euros, as of the Amendment Date (based on the latest revision 

to Employee’s salary prior to the Amendment Date which took place on August 1, 2018). This annual gross base 

salary shall be payable in twenty four (24) instalments.

(b)  In  accordance  with  article  L.223-1  of  the  Luxembourg  Labor  Code,  the  salary  shall  be  adapted  and  vary 

proportionally with the variations of the index of cost of living in the Grand Duchy of Luxembourg. The above 

salary has been fixed in consideration of the index applicable at the date on which this employment agreement 

becomes effective (Salary Index at the time of the Amendment Date: 814.40 as of August 1, 2018). 

(c)  The Employee's salary shall accrue from day to day and be paid in arrears twice monthly directly into the Employee's 

bank account. The Employee shall inform the Employer of all necessary details relating thereto.

(d)  The Employer hereby informs the Employee that in order to fulfill the obligations under the Contract and to pay 

his salary, the following information about the Employee may be transmitted: his name, address, civil status, date 

of birth, any documents given during the recruiting and employment proceedings (including the curriculum vitae), 

the employment agreement and salary, proof of payment, all raises or modifications of salary, the hours effectively 

worked, any correspondence with the employees as well as all other documents relating to the Contract (such as 

holiday requests or Incapacity certificates). The Employee consents to the transfer of the above personal information 

within the group of companies of the Employer, including outside of the European Union, as contemplated by 

Article 19 Paragraph 1(a) of the Luxembourg law on Data Protection of August 2, 2002. The Employee is permitted 

to access the above information and may demand the rectification of any error thereupon.

6

(e)  Upon satisfaction of the relevant performance criteria in accordance with Altisource’s Incentive Plan, as amended 

from time to time by the Employer in its sole discretion, the Employee may be entitled to an annual discretionary 

bonus as per a scorecard as amended from time to time. At the target performance level, as of the Amendment 

Date, the Employee can anticipate earning approximately 240,000 United States Dollars in incentive compensation 

on  an  annual  basis,  less  applicable  withholding  taxes  (based  on  the  latest  revision  to  Employee’s  incentive 

compensation target prior to the Amendment Date which took place on August 1, 2017). The annual incentive may 

be paid in a combination of cash and restricted share units (or other similar equity instrument). 

(f)  There is no legal entitlement to the annual bonus and payment is at the sole discretion of the Employer. Any target 

incentive will be prorated for the actual time that the Employee has worked for the Employer during the applicable 

working year. Payment of the incentive will be made in USD or EUR at the then-applicable USD to EUR exchange 

rate at the Employee’s sole discretion. 

(g)  The Employee will be eligible for certain Relocation and Expatriate Benefits while employed in Luxembourg in 

accordance with the Altisource Relocation Plan provided to the Employee by the Employer.

(h)  It is expressly agreed that any bonus, premium or any other fringe benefits not arising from any legal or contractual 

provision or regulation, granted to the Employee, shall be deemed to be a gift, whatever their frequency and their 

amount and may therefore not be considered as vested rights to the benefit of the Employee. 

(i)  The salary and other benefits of the Employee shall be payable after deduction of all compulsory contributions to 

the social security system (if applicable) in existence in Luxembourg and after deduction of the retentions at source 

of income tax (if applicable) and, should the case arise, any other charges imposed by Luxembourg Law.

(j)  The Employee's remuneration may be periodically revised by the Employer without requiring a written amendment 

to this Contract.

Article 5 - Working Hours and Holidays

(a)  The  working  hours  shall  be  fixed  in  accordance  with  the  applicable  legal  provisions  in  the  Grand-Duchy  of 

Luxembourg and the Employee's salary is based on a minimum average of forty (40) working hours per week 

and eight (8) hours per day scheduled in principle from Monday to Friday. The Employee hereby acknowledges 

that general working hours or overtime statutory provisions are not applicable to his position as a higher level 

employee  ("cadre  supérieur")  within  the  meaning  of  article  L.211-3  of  the  Luxembourg  Labor  Code,  and  in 

accordance with article L.211-27 (4) of the Luxembourg Labor Code. Working hours may thus vary according to 

the Employer's requirements. 

7

 
(b)  The Employee shall have the right to twenty-five (25) days of paid annual leave, in addition to the Luxembourg 

public holidays, notwithstanding article L.233-4 of the Luxembourg Labor Code's provisions. 

(c)  The Employee will respect a reasonable delay between requesting leave from the Employer and taking it, in order 

to not perturb the functioning of the Employer in accordance with article L.233-10 of the Luxembourg Labor 

Code. The  Employer  shall  respect  the  Employee's  request  to  the  extent  that  the  request  does  not  perturb  the 

functioning of the Employer or conflict with other employees' leave.

(d)  The Employee shall take, and the Employer shall allow the Employee to take, his accumulated leave in full before 

the end of each calendar year, in accordance with articles L.233-9 and L.233-10 of the Luxembourg Labor Code.

(e) 

In the event that business reasons prevent the Employee from taking all his annual leave entitlement during the 

calendar year, he may transfer the remaining leave entitlement to the next calendar year, in which case they shall 
expire on the 31st of March, unless prevented again by business reasons. 

Article 6 - Incapacity 

(a)  The Employee who is incapable of working for any reason of illness or accident shall notify the Employer or his 

representative as soon as possible on the first day of Incapacity, either personally or by way of an intermediary. 

Such notification may be made orally or in writing.

(b)  The Employee has three (3) days to provide the Employer with a medical certificate in which the beginning and 

the  expected  duration  of  disability  is  stated.  The  Employer  reserves  the  right  to  request  a  medical  counter 

examination.

(c)  Subject to the Employee's compliance with the provisions of the Luxembourg Labor Code, he shall, in principle, 

continue to receive his full salary and contractual benefits (if any) from the Employer during the initial sickness 

period provided by article L.121-6 of the Luxembourg Labor Code.

Article 7 - Confidential Information / Employer properties

(a)  The Employee shall treat as confidential all information concerning the activities of the Company, and he shall 

not disclose to third parties, or to other employees, any information of which he may have been made aware during 

the present Contract, notwithstanding that which is reasonably necessary to permit normal performance of their 

respective duties by the parties concerned.

(b)  The Employee undertakes both during this employment with the Employer and at any time after the termination 

thereof not to perform or participate in any act of unfair competition. 

8

(c)  Any breach of this obligation occurring while the Contract is in place, shall constitute a serious fault rendering 

immediately and definitively any further relationship between the Employer and the Employee impossible and 

justifying the immediate dismissal of the Employee without any notice or indemnity and without prejudice to any 

further proceedings or claims which may be exercised by the Employer.

(d)  All notes, reports, listings, files, documents, and contacts howsoever related to the Employer are and shall remain 

the exclusive property of the Employer and shall be created, processed, and stored by the Employee in a confidential 

manner exclusively on behalf of the Employer.

(e)  When the present Contract shall come to an end, the Employee must return to the Employer all documents as well 

as copies of such documents which may be in the possession of or under the control of the Employee, and the 

Employee undertakes to do everything to assist the Employer to recover all documents which may be beyond the 

control of the Employee.

Article 8 -  Payments Upon Certain Events. 

(a)  In the event that (i)  Employee’s employment with the Company is terminated by the Company other than for 

Cause (as defined in Article 1) prior to September 24, 2020, (ii) Employee resigns from his employment with the 

Company for Good Reason (as defined in Article 1) prior to September 24, 2020 or (iii) a Change of Control (as 

defined in Article 1) occurs and Employee is employed at the time the Change of Control occurs (each, a “Qualifying 

Event”), then, subject to satisfaction of the condition set forth in Article 8(g):

• 

• 

the Company shall pay Employee a one-time lump sum cash payment equal to (i) twelve (12) months of his 
then-current base salary plus (ii) one (1) year’s annual incentive compensation (calculated at one hundred 
percent (100%) of his then-current Target Amount (as defined below)); and

if a Qualifying Event occurs after October 1st of a calendar year and before the annual incentive compensation 
for such calendar year is paid, the Company shall pay Employee a lump sum payment for his annual incentive 
compensation for such year based on actual performance results (such payment to be prorated to the date of 
the Qualifying Event if the Qualifying Event occurs between October 1st and December 31st of such calendar 
year).

For the avoidance of doubt, for purposes of this Contract, the date of termination without Cause, shall be Employee’s 

last day of employment after expiration of any notice periods.

(b)  In addition to the payments set forth in Article 8(a) above, subject to satisfaction of the condition set forth in 

Article 8(g) and notwithstanding anything to the contrary in the applicable award agreement(s), upon a Qualifying 

Event, Employee would also be entitled to:

9

• 

the immediate vesting of any then-outstanding service-based stock options (or the cash intrinsic value thereof 

at the Company’s option) granted pursuant to his Non-Qualified Stock Option Award Agreement dated as of 

August 29, 2016);

• 

the  immediate  vesting  of  any  then-outstanding  service-based  restricted  shares  (or  the  cash  intrinsic  value 

thereof at the Company’s option) granted pursuant to his Restricted Share Award Agreement dated as of April 

15,  2015;  his  Restricted  Share Award Agreement  dated  as  of April  7,  2017;  his  Restricted  Share Award 

Agreement dated as of July 27, 2017 and his Restricted Share Award Agreement dated as of November 13, 

2017;

• 

the immediate vesting of any then-outstanding restricted stock units (or the cash intrinsic value thereof at the 

Company’s option) granted pursuant to his Restricted Stock Unit Award Agreement dated as of February 12, 

2018; 

• 

the vesting of any then-outstanding market-based stock option awards (or the cash intrinsic value thereof at 

the Company’s option) granted pursuant to his Non-Qualified Stock Option Award Agreement dated as of 

October 1, 2014, his Non-Qualified Stock Option Award Agreement dated as of August 29, 2016; and his Non-

Qualified Stock Option Award Agreement dated as of July 27, 2017; provided that the relevant market hurdles 

for such stock options have been met prior to the Qualifying Event or within ninety (90) days thereafter, with 

the vesting occurring on the later of the date of the Qualifying Event or the date such market hurdles are met; 

and 

• 

the vesting of any then-outstanding performance-based stock option awards (or the cash intrinsic value thereof 

at the Company’s option) granted pursuant to his Non-Qualified Stock Option Award Agreement dated as of 

April 7, 2017 (based on service revenue targets) and his Non-Qualified Stock Option Award Agreement dated 

as of February 12, 2018 (based on 2018 Adjusted EPS targets); provided that the relevant performance hurdles 

for such stock options have been met prior to the Qualifying Event or within ninety (90) days thereafter, with 

the vesting occurring on the later of the date of the Qualifying Event or the date such performance hurdles are 

met; provided  that the number of stock options that will so vest shall be determined in accordance with the 

terms of the applicable award agreement and related Exhibit A based on the degree of achievement of the 

performance goals set forth therein.

(c)  Any stock options vesting as a result of the occurrence of a Qualifying Event and subsequent satisfaction of the 

condition set forth in Article 8(g), shall be exercisable as follows:

10

• 

if the Qualifying Event is a Qualifying Event as defined under Article 8(a)(i) and (ii), the vested stock options 

shall be exercisable for a period of six months from the date such stock options vest and, thereafter, shall 

terminate; and

• 

if the Qualifying Event is a Change of Control, as defined under Article 8(a)(iii), the vested stock options shall 

be exercisable for a period ending on the later of (i) the (6) month anniversary of the date such stock options 

vest or (ii) the six (6) month anniversary of the date of Employee’s last day of employment with the Company 

and, thereafter, shall terminate. 

(d)  Except as provided in (i) Article 8(b) and (c), (ii) the definitions of “Cause,” “Change of Control” and “Good 

Reason” in Article 1 above and (iii) Article 10(a) below, all terms of Employee’s equity award agreements shall 

otherwise govern the treatment of Employee’s equity awards in all aspects.  

(e)  In the event Employee is still employed by the Company on September 24, 2020, not serving a notice period, and 

no Change of Control has occurred (“Retention Date”), the Company shall pay Employee a one-time lump sum 

cash payment equal to (i) twelve (12) months of his then-current base salary plus (ii) an amount equal to one (1) 

year’s annual incentive compensation (calculated at one hundred percent (100%) of his then-current Target Amount 

(as defined below)). 

(f)  As used herein, the term “Target Amount” shall refer only to the amount of Employee’s incentive compensation 

at the target performance level pursuant to Article 4(e) herein, and shall exclude any target compensation under 

the Company’s Long-Term Incentive Plan or any other plan or program that may be implemented by the Company.

(g)  It is an express condition to the payment of any amount or post-termination benefit called for under this Article 8 

that Employee shall execute  the Employer’s Release Agreement that becomes irrevocable pursuant to its terms 

no later than sixty (60) days (or such shorter period set forth in the Employer’s Release) following the Qualifying 

Event or Retention Date, as applicable.

(h)  Notwithstanding anything herein to the contrary, the amounts paid under this Article 8 will include any payments 

required under article L.124-7 of the Luxembourg Labor Code as referenced in Article 3(b) above.

(i)  Employee and the Employer intend for all payments under this Article 8 to be exempt from Section 409A of the 

US  Internal  Revenue  Code  of  1986,  as  amended  (“Code”),  including  without  limitation  under  the  short-term 

deferral exempt set forth in Treasury Regulation Section 1.409A-1(b)(4) and the separation pay exemptions set 

forth  in  Treasury  Regulation  1.409A-1(b)(9).    For  purposes  of  Section  409A  of  the  Code,  each  payment  of 

compensation or benefits under this Article 8 shall be treated as a separate payment.  Notwithstanding the foregoing, 

if  any  amount  or  benefit  otherwise  payable  under  this Article  8  in  the  event  of  Employee’s  termination  of 

11

 
employment constitutes “nonqualified deferred compensation” within the meaning of Code Section 409A, payment 

of such amount or benefit shall commence when the Employee incurs a “separation from service” within the 

meaning of Treasury Regulation 1.409A-1(h), without regard to any of the optional provisions thereunder, from 

the Employer and any entity that would be considered a single employer with the Employer under Code Section 

414(b) or 414(c) (“Separation from Service”).  Such payments or benefits shall be provided in accordance with 

the timing provisions of this Contract by substituting the Contract’s references to “termination of employment” 

or “termination” with Separation from Service.  In addition, if at the time of Employee’s Separation from Service 

the Employee is a “specified employee” within the meaning of Code Section 409A(a)(2)(B)(i), any amount or 

benefit  that  constitutes  “nonqualified  deferred  compensation”  within  the  meaning  of  Code  Section  409A  that 

becomes payable under this Article 8 to Employee on account of the Employee’s Separation from Service will not 

be paid until after the earlier of (i) first business day of the seventh month following Employee’s Separation from 

Service, or (ii) the date of the Employee’s death (the “409A Suspension Period”). Within 14 calendar days after 

the end of the 409A Suspension Period, the Employee shall be paid a cash lump sum payment equal to any payments 

and benefits that the Company would otherwise have been required to provide under Article 8 of this Contract but 

for the imposition of the 409A Suspension Period delayed because of the preceding sentence.  Thereafter, the 

Employee shall receive any remaining payments and benefits due under this Contract in accordance with the terms 

of Article 8 (as if there had not been any Suspension Period beforehand).  

Article 9 - Other Obligations 

(a)  Throughout the duration of this Contract, the Employee will work exclusively for the Employer and will not take 

up any other occupation or engage in any act which is directly or indirectly competitive with the business of the 

Employer or any of its affiliated companies and to its detriment. 

(b)  Throughout the duration of this Contract, the Employee shall not have any direct or indirect interest in any other 

business  or  organisation  if  that  business  or  organisation  competes  or  might  reasonably  be  considered  by  the 

Employer to compete with the Company or any of its affiliated companies or if this impairs or might reasonably 

be considered to impair the Employee’s ability to act in the best interests of the Company or any of its affiliated 

companies.

Article 10 - Non-competition and Non-solicitation

(a)  In consideration of the Employment and the salary and other compensation and benefits payable under this Contract 

(including but not limited to any payments that may be made pursuant to Article 8 above or Article 10(c) below, 

as applicable), during a twenty-four (24) month period following the date upon which his service under this 

Contract terminates or expires, the Employee hereby undertakes that he will not run within the Grand Duchy of 

Luxembourg or in the United States of America a personal business similar or in competition with the business 

12

of the Company nor enter into an employment contract with a business similar or in competition with the business 

of the Company. In that regard, the Employee shall not directly or indirectly on his own behalf, or in the service 

of or on behalf of others, engage in, provide any executive, managerial, supervisory, sales, marketing, research, 

or customer-related services to, or own (other than ownership of less than one percent (1%) of the outstanding 

voting  securities  of  any  entity  the  voting  securities  of  which  are  traded  on  a  national  securities  exchange)  a 

beneficial or legal interest in, any business (other than the Company) which (i) concerns the business of the 

Company or any affiliate thereof or (ii) is competitive or likely to be competitive with the business of the Company 

or any affiliate thereof. The non-competition covenants set forth in Employee’s existing equity award agreements 

shall be deemed to be replaced in their entirety by the non-competition covenant set forth in this Article 10(a).

(b)  The Employee agrees that he will disclose the existence of his obligations pursuant to Article 10 of this Contract 

to any potential employer prior to accepting employment.

(c)  If the Employee’s employment ends and a Qualifying Event has not taken place, in consideration of the obligations 

set forth in Article 10(a) above, and in addition to any amounts owed pursuant to articles L.124-1 and L.124-7 of 

the Luxembourg Labor Code (as set forth in Articles 3(a) and 3(b) herein), the Employer will pay to the Employee 

four (4) months of his gross base salary. The Employer will pay the Employee these additional severance amounts 

subject to the Employee’s execution of the Employer’s Release Agreement.

(d)  Throughout the duration of this Contract and for a period of twenty-four (24) months following its termination, 

the Employee will not, directly or indirectly, solicit or hire or assist any other person or entity in soliciting or 

hiring any employee of the Company or any of its affiliated companies to perform services for any entity (other 

than the Company or any other affiliated companies), or attempt to induce any such employee to leave the Company 

or any of its affiliated companies.

(e)  Throughout the duration of this Contract and for a period of twenty-four (24) months following its termination, 

the Employee will not, directly or indirectly, solicit or hire or assist any other person or entity in soliciting or 

hiring any client of the Company or any of its affiliated companies, or attempt to induce any such client to leave 

the Company or any of its affiliated companies.

(f)  Any breach of these obligations shall constitute a serious fault and might give raise to one or several claims or 

proceedings to be exercised by the Company before the courts and authorities concerned.

(g)  The Employee expressly agrees that the provisions of Article 10 of the Contract may be enforced against him in 

any court or competent jurisdiction in the United States.

13

(h)  In the event that this article is determined by a court which has jurisdiction to be unenforceable in part or in whole, 

the court shall be deemed to have the authority to revise any provision of this Contract to the minimum extent 

necessary to be enforceable to the maximum extent permitted by law. 

Article 11 - Intellectual property

(a)  Any inventions, devices or concepts, as well as any result of research, any original creation or program, related 

to the field of activity of the Company and made or developed by the Employee during his employment and for 

a period of one (1) year after termination of such relationship for whatsoever reason, belongs to the exclusive 

legal and beneficial ownership of the Employer, in accordance with the relevant provisions of patent and copyright 

laws applicable in Luxembourg.

(b)  The  Employee  hereby  grants,  assigns  and  conveys  to  the  Employer  all  right,  title,  and  interest  in  and  to  all 

inventions, devices or concepts, as well as any result of research, any original creation or program, and all other 

materials (as well as the copyrights, patents, trade secrets, and similar rights attendant hereto) conceived, reduced 

to practice, authored, developed or delivered by the Employee either solely or jointly with others, during and in 

connection with the performance of services under the Contract with the Employer.

(c)  The Employee shall have no right to disclose or use any such inventions, devices or concepts, as well as any result 

of research, any original creation or program, and all other materials for any purpose whatsoever and shall not 

communicate to any third party the nature of or details relating to such inventions, devices or concepts, as well 

as any result of research, any original creation or program, and all other materials.  

(d)  The Employee agrees that he will comply with all obligations set forth in the Employee Intellectual Property 

Agreement provided by the Employer and incorporated herein by this reference.

Article 12 - Use of information technologies 

The Employee undertakes not to use the Internet with the Company’s hardware if such activity does not comply with 

applicable law and public order, and if it adversely affects the Company’s interests. 

Article 13 - Data protection

(a)  As part of the performance of the Contract, as required by law or for the Employer’s legitimate interests, the 

Employer may process personal data on the Employee prior, during and after the Employment. Details on such 

processing and on the rights of employees can be found in the Human Resources section of the Company’s intranet. 

14

(b)  The Employee acknowledges that he has been informed that the Employer will be responsible for the processing 

of his personal data, such as his name, address, social security number, bank details, photo, as well as any personal 

information necessary for personnel management and salary administration.

(c)  The Employee acknowledges that his personal data may be transferred to affiliates. A copy of the legal basis for 

the transfer of data to third countries will be made available in the Human Resources section of the Company’s 

intranet.

(d)  The Employees’ data will be held by the Employer for as long as legally required and processed in accordance 

with applicable personal data protection legislation and regulations. 

(e)  The Employer hereby informs the Employee of, without limitation, his rights of access, deletion and rectification 

of his personal data, as well as of his right of complaint to the local data protection authority and his right to object 

to the processing of, or illegal use of, personal data, in accordance with the applicable legal provisions on data 

protection.  

Article 14 - Miscellaneous

(a)  All notices and other communications provided for hereunder shall be in English and in writing, delivered by 

hand or by registered or certified mail (return receipt requested) and delivered or addressed to the addressee at 

its address below (or any other address it may subsequently notify in writing to the other Party):

If to the Employer, to:

Address: 40, Avenue Monterey, L-2163 Luxembourg, Grand Duchy of Luxembourg (or any other address that 

becomes corporate headquarters and published in the Luxembourg Gazette ("Mémorial"), with an electronic 

copy to KevinJ.Wilcox@altisource.lu)

 Attention:  

Kevin J. Wilcox 

If to the Employee, to:

Address: 

In Luxembourg, address communicated separately

Attention:  

Gregory J. Ritts

The date on which a notice shall be deemed validly given shall be the date of its receipt by the addressee, i.e. the 

date appearing on the acknowledgment or refusal of receipt or the addressee's countersignature. 

(b)  No amendment or waiver of any provision of this Contract, nor consent to or departure by either Party therefrom, 

nor any subsidiary agreement relating to the subject matter of this Contract, shall in any event be valid unless it 

is in writing and signed by or on behalf of both Parties.

15

(c)  The possible nullity or non-applicability of one or more provisions of the present Contract shall not result in the 

nullification of the entire Contract.

Article 15 - Governing Law and Jurisdiction

Except for breaches of the provisions of Article 10 herein, the present Contract shall be governed, interpreted and 

performed by and in accordance with the law in force in the Grand- Duchy of Luxembourg. Except for breaches of 

the provisions of Article 10 herein, each Party expressly agrees to submit to the exclusive jurisdiction of the Courts of 

Luxembourg over any claim or matter arising under.

Article 16 - Contractual Interpretation

If any provision of this Contract is held to be unenforceable, then this Contract will be deemed amended to the extent 

necessary to render the otherwise unenforceable provision, and the rest of the Contract, valid and enforceable. If a 

court declines to amend this Contract as provided herein, the invalidity or unenforceability of any provision of this 

Contract shall not affect the validity or enforceability of the remaining provisions, which shall be enforced as if the 

offending provision had not been included in this Contract.

In witness whereof the present Contract has been signed in duplicate and each of the Parties acknowledges having 

received one original version.

The Employer

Altisource S.à r.l.

/s/Kevin J. Wilcox
By: Kevin J. Wilcox, Manager

Date: November 6, 2018

The Employee

/s/Gregory J. Ritts
By: Gregory J. Ritts

Date:  November 6, 2018

16

Exhibit 10.79

EMPLOYMENT CONTRACT OF INDEFINITE DURATION

BY AND BETWEEN:

1.  ALTISOURCE SOLUTIONS S.à r.l., a private limited liability company (société à responsabilité limitée) 

organised under the laws of the Grand Duchy of Luxembourg, with registered office at 40, avenue Monterey, 

L-2163 Luxembourg, Grand Duchy of Luxembourg, registered with the Luxembourg Trade and Companies 

Register under number B. 147268 (“S.à r.l.”) (hereinafter referred to as the “Employer”); and

2.  Marcello Mastioni born on 15 October 1975 in Milan, Italy and currently residing at [address]  (hereinafter 

referred to as the “Employee”)

The Employee and the Employer may hereinafter collectively be referred to as the "Parties", each being a "Party".

It has been agreed by and between the Parties as follows:

Article 1 - Definitions: 

Appointment or Employment: the employment of the Employee by the Employer on the terms of this Contract.

Commencement  Date: August  1,  2017  (contingent  upon  the  satisfactory  completion  of  the  Swiss  criminal 

background check).                           

Company: the Employer, its parent companies, subsidiaries, and their respective successors and assigns.

Confidential Information: information (of any nature and in any format) which is not in the public domain, 

relating to the business, products, affairs and finances of the Employer.

Contract: the present unlimited period employment contract.

Good Reason: (a) any substantial unreasonable material diminution by the Employer of the Employee’s positions, 

duties or responsibilities hereunder (except in each case in connection with the termination of the Employee’s 

employment for the gross misconduct described in article L.124-10 or as a result of the Employee’s death or 

disability, or temporarily as a result of the Employee’s illness or other absence), (b) the assignment by the Employer 

to the Employee of duties or responsibilities that are materially inconsistent with the Employee’s position or (c) 

any other material breach by the Employer of this Contract; provided, however, that in each case: (i) the Employee 

gives written notice to the Employer of the facts and circumstances constituting the breach within thirty (30) days 

following the Employee’s knowledge of the occurrence of the breach; (ii) the Employer fails to remedy the breach 

within thirty (30) days following the Employee’s written notice of the breach; and (iii) the Employee terminates 

his employment within thirty (30) days following the Employer’s failure to remedy the breach. Notwithstanding 

1

the foregoing, in no event shall the designation or non-designation of the Employee as a Section 16 Officer of 

Altisource Portfolio Solutions S.A. or as a member of the board of directors of any entity of the Company be 

considered to constitute Good Reason.

Incapacity: any illness or injury which prevents the Employee from carrying out his duties.

Rules and Regulations: any internal rules and regulations which may be periodically prepared by the Company, 

which (a) apply to similarly situated employees including the Employee and (b) have been effectively and expressly 

brought to the Employee’s attention and made available to him.

Restrictive Period: for purposes of Article 9 (a):

(a)  if the Contract terminates within the first twelve (12) months of Employment, the Restrictive Period shall 

be the twelve (12) month period following the date on which the Contract terminates

(b)  if the Contract terminates between twelve (12) and thirteen (13) months of Employment, the Restrictive 

Period shall be the eleven (11) month period following the date on which the Contract terminates

(c)  if the Contract terminates between thirteen (13) and fourteen (14) months of Employment, the Restrictive 

Period shall be the ten (10) month period following the date on which the Contract terminates

(d)  if the Contract terminates between fourteen (14) months and fifteen (15) months of Employment, the 

Restrictive Period shall be the nine (9) month period following the date on which the Contract terminates

(e)  if the Contract terminates between fifteen (15) and sixteen (16) months of Employment, the Restrictive 

Period shall be the eight (8) month period following the date on which the Contract terminates

(f)  if the Contract terminates between sixteen (16) months and seventeen (17) months of Employment, the 

Restrictive Period shall be the seven (7) month period following the date on which the Contract terminates

(g)  if the Contract terminates after 17 months of Employment, the Restrictive Period shall be the six (6) 

month period following the date on which the Contract terminates. 

Section 16 Officer: an executive officer for purposes of Section 16 of the Securities Exchange Act of 1934, as 

amended.

Article 2 - Duties and Nature of Service

(a)  The Employer shall employ the Employee from the Commencement Date to fulfill the position of President, Real 

Estate Marketplace. The Employee will have the responsibilities enumerated in Article 2(b) below, or such other 

authority, functions, duties, powers and responsibilities as may be assigned to the Employee from time to time by 

the Managers of the Employer consistent with the Employee’s position with the Company. The Parties hereby 

2

acknowledge and accept that considering the nature of the Employee’s activities it is impossible to provide a 

comprehensive description of the activities to be performed by him, which shall include all the tasks that are 

directly or indirectly necessary or useful for the performance of the concerned duties further to reasonable and 

common international standards.  The Parties further acknowledge and agree that this position is an initial position 

that is likely to evolve over time, and that any change to the Employee’s responsibilities or title shall not require 

an amendment to this Contract; provided that any material change to the Employee’s responsibilities or change to 

the Employee’s title shall be subject to written confirmation of approval by the Employee.

(b)  Employee’s initial responsibilities will include, but not be limited to, the following: 

•  Providing strategic leadership, managing all operations and P&L responsibility for Altisource’s Real Estate 

Marketplace businesses, including by: (i) leading development of revenue growth strategies; (ii) developing 

the business strategies in line with market opportunities and the vision, mission and financial objectives of the 

Company; (iii) collaborating across the Company to implement marketplace services and to develop new 

products, processes and technologies; 

•  Driving organizational capabilities by: (i) assessing organizational requirements for talent, technology and 

market presence and developing plans to meet those requirements; (ii) attracting, retaining and enabling a 

team of world class professionals; (iii) structuring the business units for optimal efficiency and effectiveness; 

and (iv) developing a strong team of market and product owners and designers through effective leadership 

and team development; 

•  Building  the  organizational  culture  and  brand  by:  (i)  championing  the Altisource  values;  (ii)  driving  an 

environment of compliance, customer centricity, innovation and performance; and (iii) acting as the Company’s 

ambassador and captivating the national stage through presentations, trade journal articles and appropriate 

press coverage; and

•  Such other responsibilities as deemed appropriate by the Managers of the Employer.

(c)  The Employee shall serve the Employer on the terms of this Contract and accepts the aforementioned position. 

The Employee shall work for the Employer in this position or in any other similar position, which the Employer 

may assign to him over the course of time. Notwithstanding anything in this Contract to the contrary, the Employee 

understands and agrees that the Employment is contingent upon the satisfactory completion of the Swiss criminal 

background check.

(d)  The Employment will take place in such various geographical locations, including abroad, as may be reasonably 

designated by the Employer, provided that the standard of life and economic conditions are equivalent to those of 

the  Grand  Duchy  of  Luxembourg  and  that  the  new  role  is  at  least  equivalent  in  terms  of  position  level  and 

remuneration. The Employee further expressly agrees to work, to be posted and even to be transferred to another 

entity of the Company if such entity is located in the U.S. or in the E.U., and provided that the destination country 

and the new role meet the conditions above.

3

(e)  The registered office of the Employer is 40, avenue Monterey, L-2163 Luxembourg, Grand Duchy of Luxembourg. 

The Employee shall carry out his duties in the Grand-Duchy of Luxembourg or at such other place as instructed 

by the Employer within the framework and limits described in Article 2(d) above. The Employee shall undertake 

all national and international business travels justified by the business needs and his function.

(f)  The Employee expressly confirms that he is not bound to any other company, firm or entity by a non-competition 

or any other such clause which would prevent him from signing the present Contract.

(g)  The Employee shall undertake to inform the Employer immediately in writing of any changes in his personal 

situation such as his address, family status or number of children. The Employer shall treat all such information 

confidentially.

(h)  The Employee warrants in principle that he is entitled to work in Luxembourg without any additional approvals 

and will notify the Employer immediately if he ceases to be so-entitled during the Employment.

(i)  The Employee consents to undergo an obligatory medical examination within two (2) months of commencing the 

Employment in order to verify his physical aptitude to fulfill his obligations under the Employment.

(j)  The Employee shall comply with all the rules, policies and procedures set out in the internal Rules and Regulations, 

which shall be established over the course of time by the Company and a copy of which will be made available 

to the Employee once adopted. Such Rules and Regulations may be modified at any time and do not form part of 

this Contract. In the event of conflict between the terms of this Contract and the terms of the Rules and Regulations, 

this Contract shall prevail.

Article 3 - Duration and Termination Terms and Conditions

(a)  Either Party may terminate this Contract in writing, giving the other no less than the following legal prior notice, 

in accordance with article L.124-1 of the Luxembourg Labor Code:

In the case of the dismissal of the Employee by the Employer, the latter must respect a minimum prior notice of:

•  Three (3) months if the term of the Employment is under five (5) years (notwithstanding the provisions of 

article L-124-1 of the Luxembourg Labor Code)

•  Four (4) months if the term of the Employment is between five (5) and ten (10) years

•  Six (6) months if the term of the Employment is over ten (10) years

4

In the case of the resignation of the Employee, the following prior notice must be given:

•  One (1) month if the term of the Employment is under five (5) years

•  Two (2) months if the term of the Employment is between five (5) and ten (10) years

•  Three (3) months if the term of the Employment is over ten (10) years

The respective prior notice will run from the fifteenth (15th) day of the month if notice was given before such a 

date, or from the first (1st) day of the following month if notice was given after the fifteenth (15th) of the month. 

The Employer reserves the right to pay salary in lieu of notice for all or any part of the notice period.

(b)  In accordance with article L.124-7 of the Luxembourg Labor Code, if the Employee is dismissed for reasons other 

than the gross misconduct described in article L.124-10, the Employer shall pay the Employee as severance: 

•  One (1) month’s gross base salary if the term of the Employment is between five (5) and ten (10) years

•  Two (2) months’ gross base salary if the term of the Employment is between ten (10) and fifteen (15) years

•  Three (3) months’ gross base salary if the term of the Employment is over fifteen (15) years

(c)  In addition, to the extent that Employee is terminated for reasons other than the gross misconduct described in 

article L.124-10 of the Luxembourg Labor Code, or the Employee resigns for Good Reason, the Employer shall 

also pay additional amounts to the Employee as set forth in Article 4 of this Contract, including the Minimum 

Guaranteed Compensation and other applicable amounts. 

(d)  Notwithstanding the above, the Employer may terminate the Contract with immediate effect without Employee 

notice and with no liability to make any further payment to the Employee (other than in respect of amounts accrued 

due and unpaid at the date of termination) if the Employee commits an act of gross misconduct in accordance with 

article L.124-10 of the Luxembourg Labor Code. 

(e)  The Contract will automatically terminate by operation of the law on the date on which the Employee is declared 

to be medically unable to perform his duties under the Contract by the pre-employment, or any subsequent, medical 

examination; on the fifty-second week of continual Incapacity over any one hundred and four week period; when 

the Employee reaches the legal retirement age or is attributed an old-age pension or any other of the provisions 

specified under articles L.125-2 to L.125-4 of the Luxembourg Labor Code.

Article 4 - Remuneration[1]

(a)  The Employee’s annual gross base salary shall be 492,000 Euros. This annual gross base salary shall be payable

[1 This Article does not reflect Mr. Mastioni's current remuneration]  

5

in twenty-four (24) instalments. In addition, the Employer will pay to the Employee (i) an annual  Cost of Living 

Allowance of 18,000 Euros, which shall be payable in twenty-four (24) instalments, and (ii) an annual Housing 

Allowance of 50,000 Euros, which shall also be payable in twenty four (24) instalments.

(b)  In  accordance  with  article  L.223-1  of  the  Luxembourg  Labor  Code,  the  salary  shall  be  adapted  and  vary 

proportionally with the variations of the index of cost of living in the Grand Duchy of Luxembourg. The above 

salary has been fixed in consideration of the index applicable at the date on which this Contract becomes effective 

(Salary Index at the time of the signature of the present Contract: 794.54 as of January 1, 2017).

(c)  The Employee's salary, Cost of Living Allowance and Housing Allowance shall accrue from day to day and be 

paid in arrears twice monthly directly into the Employee's bank account. The Employee shall inform the Employer 

of all necessary details relating thereto.

(d)  The Employer hereby informs the Employee that in order to fulfill the obligations under the Contract and to pay 

his salary, the following information about the Employee may be transmitted: name, address, civil status, date of 

birth, any documents given during the recruiting and employment proceedings (including the curriculum vitae), 

the employment agreement and salary, proof of payment, all raises or modifications of salary, the hours effectively 

worked, any correspondence with the employees as well as all other documents relating to the Contract (such as 

holiday requests or Incapacity certificates). The Employee consents to the transfer of the above personal information 

within the group of companies of the Employer, including outside of the European Union, as contemplated by 

Article 19 Paragraph 1(a) of the Luxembourg law on Data Protection of August 2, 2002. The Employee is permitted 

to access the above information and may demand the rectification of any error thereupon. The Employer will use 

best efforts to keep this information confidential and to disclose it only when legally required. For avoidance of 

doubt, if the Employee is designated as a Section 16 Officer of Altisource Portfolio Solutions S.A., the Company 

will be authorized to publicly disclose such information to the extent required pursuant to the rules and regulations 

promulgated by the Securities and Exchange Commission, and the Employee expressly consents to such disclosures.

(e)  Upon satisfaction of the relevant performance criteria in accordance with Altisource’s Incentive Plan, as amended 

from time to time by the Employer in its sole discretion, the Employee may be entitled to an annual discretionary 

bonus as per a scorecard as amended from time to time, which scorecard will be made available to the Employee 

as set forth below. At the target performance level at which the Employee meets the Employer’s performance 

expectations, the Employee can anticipate earning approximately 300,000 Euros in cash incentive compensation 

on an annual basis. If the Employee exceeds the Employer’s performance expectations, the Employee can anticipate 

earning up to 450,000 Euros in cash incentive compensation on an annual basis. There is no legal entitlement to 

the annual bonus and payment is at the sole discretion of the Employer. Any incentive will be prorated for the 

actual time that the Employee has worked for the Employer during the applicable working year. Notwithstanding 

anything in this Contract to the contrary, for calendar year 2017, Employee will be entitled to receive an annual 

bonus prorated to his start date, subject to his continued employment through the date of payment (expected March 

2018) and subject to his performance meeting or exceeding expectations, as determined by the Company in its 

6

sole discretion. The Employer shall provide the Employee with a scorecard outlining in writing the performance 

expectations linked to achieving the discretionary bonus for calendar year 2017 (the “2017 Scorecard”) no later 

than two (2) months following the Employee’s start date. Should the Employer fail to provide such 2017 Scorecard 

within the prescribed timeframe, the prorated 2017 annual incentive compensation payment shall be deemed due, 

notwithstanding whether or not the Employee remains employed by the Company through the date of payment. 

After 2017, at the beginning of each calendar year, in a timely manner and not later than the end of March of each 

year, the Employers shall provide to the Employee a scorecard outlining in writing the performance expectations 

linked to achieving the discretionary bonus in that year; should the Employer fail to provide such scorecard, the 

bonus  payment  shall  be  deemed  due  notwithstanding  whether  or  not  the  Employee  remains  employed  by  the 

Company through the date of payment. Notwithstanding anything herein to the contrary, it is understood and agreed 

by the Employee that the Company shall have discretion to approve reasonable amendments to his scorecard 

throughout the year (including after March 31 of such year) as deemed appropriate by the Company in light of 

changed conditions or changes to the Company’s business during the year.

(f)  The Employee will be eligible for certain relocation benefits while employed in Luxembourg in accordance with 

the Altisource Relocation Plan, provided to the Employee by the Employer and incorporated in this Contract by 

reference.

(g)  If the Employee’s employment with the Employer terminates by reason other than (i) termination by the Company 

for gross misconduct as described in article L.124-10 of the Luxembourg Labor Code or (ii) Employee’s voluntary 

resignation, and the Employee relocates within 180 days of such termination, the Employer will reimburse the 

Employee for the relocation costs back to Switzerland (or other location in the European Union) or an equivalent 

lump sum, at the Employee’s discretion; provided however, that such costs shall not exceed the original costs 

associated with the Executive’s “General Relocation Assistance” described in the Altisource Relocation  Plan.

(h)  The Employer shall provide the Employee with (i) a one-time Tax Assistance payment of 50,000 Euros payable 

with  the  Employee’s  first  base  salary  payment  following  the  Commencement  Date  in  accordance  with  the 

Company’s regular payroll schedule and (ii) a one-time Tax Assistance payment of 50,000 Euros on August 1, 

2018, subject only to the condition that the Employee is employed on such dates.

(i)  It is expressly agreed that any bonus, premium or any other fringe benefits not arising from any legal or contractual 

provision or regulation, granted to the Employee, shall be deemed to be a gift, whatever their frequency and their 

amount and may therefore not be considered as vested rights to the benefit of the Employee.

(j)  The salary and other benefits of the Employee shall be payable after deduction of all compulsory contributions to 

the social security system (if applicable) in existence in Luxembourg and after deduction of the retentions at source 

of income tax (if applicable) and, should the case arise, any other charges imposed by Luxembourg Law whenever 

and if due.

7

(k)  For historical reasons, in order to compensate the Employee for the loss from him renouncing his previous employer 

benefits, if (i) the Contract is terminated by the Employer for reasons other than the Employee’s gross misconduct 

as described in article L.124-10 of the Luxembourg Labor Code or (ii) the Employee terminates the Contract for 

Good Reason (clauses (i) and (ii), each a “Termination Event” and together the “Termination Events”), then also 

in exchange for the non-competition covenants contained in Article 9(a) herein and the Employee’s other obligations 

set forth in this Contract, the Employer shall provide the Employee with the Minimum Guaranteed Compensation 

Payment set forth in the table below in addition to any other amounts that may be due from the Employer to the 

Employee under this Contract and notwithstanding anything to the contrary in this Contract:

Term of the Employment
0-12 months
After 12 months
After 13 months
After 14 months
After 15 months
After 16 months
After 17 months

Minimum Guaranteed Compensation Payment
860,000 Euros  
788,300 Euros
716,700 Euros
645,000 Euros
573,300 Euros
501,700 Euros
430,000 Euros

If the Contract is terminated following a Termination Event, then, during the notice period, the Employee shall 

notify the Employer of all existing or potential claims that he may have against the Company (if any) and the 

Parties  shall  negotiate  a  separation  and  release  agreement  in  good  faith  to  settle  any  matters  relating  to  the 

employment relationship and its termination. 

For the avoidance of doubt, following a Termination Event, the Minimum Guaranteed Compensation Payment 

shall be due in accordance with the above table under all circumstances, including, without limitation, if the Parties 

are unable to successfully negotiate a separation and release agreement during the notice period. 

Article 5 - Working Hours and Holidays

(a)  The  working  hours  shall  be  fixed  in  accordance  with  the  applicable  legal  provisions  in  the  Grand-Duchy  of 

Luxembourg and the Employee's salary is based on a minimum average of forty (40) working hours per week 

and eight (8) hours per day scheduled in principle from Monday to Friday. The Employee hereby acknowledges 

that general working hours or overtime statutory provisions are not applicable to his position as a higher level 

employee  ("cadre  supérieur")  within  the  meaning  of  article  L.211-3  of  the  Luxembourg  Labor  Code,  and  in 

accordance with article L.211-27 (4) of the Luxembourg Labor Code. Working hours may thus vary according to 

the Employer's requirements.  

(b)  The Employee shall have the right to twenty-five (25) days of paid annual leave, in addition to the Luxembourg 

public holidays, notwithstanding article L.233-4 of the Luxembourg Labor Code's provisions. 

8

(c)  The Employee will respect a reasonable delay between requesting leave from the Employer and taking it, in order 

to not perturb the functioning of the Employer in accordance with article L.233-10 of the Luxembourg Labor 

Code. The  Employer  shall  respect  the  Employee's  request  to  the  extent  that  the  request  does  not  perturb  the 

functioning of the Employer or conflict with other employees' leave.

(d)  The Employee shall take, and the Employer shall allow the Employee to take, his accumulated leave in full before 

the end of each calendar year, in accordance with articles L.233-9 and L.233-10 of the Luxembourg Labor Code.

(e) 

In the event that business reasons prevent the Employee from taking all his annual leave entitlement during the 

calendar year, he may transfer the remaining leave entitlement to the next calendar year, in which case it shall 

expire on the 31st of March, unless prevented again by business reasons. In case of termination of the present 

Contract, any days not taken will be paid to the Employee.

Article 6 - Incapacity 

(a)  The Employee who is incapable of working for any reason of illness or accident shall notify the Employer or his 

representative as soon as possible on the first day of Incapacity, either personally or by way of an intermediary. 

Such notification may be made orally or in writing.

(b)  The Employee has three (3) days to provide the Employer with a medical certificate in which the beginning and 

the  expected  duration  of  Incapacity  is  stated.  The  Employer  reserves  the  right  to  request  a  medical  counter 

examination.

(c)  Subject to the Employee's compliance with the provisions of the Luxembourg Labor Code, he shall, in principle, 

continue to receive his full salary and contractual benefits (if any) from the Employer during the initial sickness 

period provided by article L.121-6 of the Luxembourg Labor Code.

Article 7 - Confidential Information / Employer properties

(a)  The Employee shall treat as confidential all information concerning the activities of the Company, and he shall 

not disclose to third parties, or to other employees, any information of which he may have been made aware during 

the present Contract, notwithstanding that which is reasonably necessary to permit normal performance of their 

respective duties by the parties concerned, and with the exception of information already known or already public.

(b)  The Employee undertakes both during this employment with the Employer and at any time after the termination 

thereof not to perform or participate in any act of unfair competition. 

(c)  Any breach of this obligation occurring while the Contract is in place, shall constitute a serious fault rendering 

immediately and definitively any further relationship between the Employer and the Employee impossible and 

9

justifying the immediate dismissal of the Employee without any notice or indemnity and without prejudice to any 

further proceedings or claims which may be exercised by the Employer.

(d)  All notes, reports, listings, files, documents, and contacts howsoever related to the Employer are and shall remain 

the exclusive property of the Employer and shall be created, processed, and stored by the Employee in a confidential 

manner exclusively on behalf of the Employer.

(e)  When the present Contract shall come to an end, the Employee must return to the Employer all documents as well 

as copies of such documents which may be in the possession of or under the control of the Employee, and the 

Employee undertakes to do everything to assist the Employer to recover all documents which may be beyond the 

control of the Employee.

Article 8 - Obligations 

(a)  Throughout the duration of this Contract, the Employee will work exclusively for the Employer and will not take 

up any other occupation or engage in any act which is directly or indirectly competitive with the business of the 

Employer or any of its affiliated companies and to its detriment. 

(b)  Throughout the duration of this Contract, the Employee shall not have any direct or indirect interest in any other 

business  or  organisation  if  that  business  or  organisation  competes  or  might  reasonably  be  considered  by  the 

Employer to compete with the Company or any of its affiliated companies or if this impairs or might reasonably 

be considered to impair the Employee’s ability to act in the best interests of the Company or any of its affiliated 

companies.

Article 9 - Non-competition and Non-solicitation

(a)  Upon a Termination Event, in consideration for the Minimum Guaranteed Compensation Payment, the Employee 

hereby undertakes that, during the Restrictive Period, he will not run within the Grand Duchy of Luxembourg or 

in the United States of America a personal business similar or in competition with the Business of the Company 

Division, nor enter into an employment contract with a company whose business is similar to, or in competition 

with, the Business of the Company Division. As used in this Article 9(a), “Business of the Company Division” 

means a business whose core activity is an online Internet marketplace aimed at facilitating retail and investor 

real estate buy and sell transactions. In that regard, the Employee shall not actively proceed to engage in, provide 

any executive, managerial, supervisory, sales, marketing, research, or customer-related services to, or own (other 

than ownership of less than one percent (1%) of the outstanding voting securities of any entity, or any affiliate 

thereof, the voting securities of which are traded on a national securities exchange) a beneficial or legal interest 

in, any business (other than the Company) which (i) conducts similar business as the Business of the Company 

Division or (ii) is competitive or likely to be competitive with the Business of the Company Division. 

10

(b)  If the present Contract terminates other than pursuant to a Termination Event, the Employee hereby undertakes 

that he will not engage in the activities described in Article 9(a) above for a period of six (6) months. In consideration 

for this obligation, the Employer will pay to the Employee six (6) months’ base salary; provided however, that 

the Employer may waive Employee’s obligations pursuant to this Article 9(b) unilaterally on condition that it 

notifies the Employee (by email or mail) within two (2) weeks from the notice of termination of the Contract by 

either party. If the Employer waives these obligations and provides the required notification, the Employer will 

be relieved from the payment obligations set forth in this Article 9(b).

(c)  Throughout the duration of this Contract and for a period of two (2) years following its termination, the Employee 

will not actively solicit or hire, or actively assist any other person or entity in soliciting or hiring any employee 

of the Company or any of its affiliated companies to perform services for any entity (other than the Company or 

any other affiliated companies), or attempt to induce any such employee to leave the Company or any of its 

affiliated companies.

(d)  Throughout the duration of this Contract and for a period of two (2) years following its termination, the Employee 

will not actively solicit or hire or actively assist any other person or entity in soliciting or hiring any client of the 

Company or any of its affiliated companies, or attempt to induce any such client to leave the Company or any of 

its affiliated companies.

(e)  Any breach of these obligations shall constitute a serious fault and might give raise to one or several claims or 

proceedings to be exercised by the Company before the courts and authorities concerned.

(f)  The Employee expressly agrees that the provisions of Section 9 of the Contract may be enforced against him in 

any court or competent jurisdiction in the United States.

(g)  In the event that this article is determined by a court which has jurisdiction to be unenforceable in part or in whole, 

the court shall be deemed to have the authority to revise any provision of this Contract to the minimum extent 

necessary to be enforceable to the maximum extent permitted by law. 

Article 10 - Intellectual property

(a)  Any inventions, devices or concepts, as well as any result of research, any original creation or program, related 

to the field of activity of the Company and made or developed by the Employee during his employment, belongs 

to the exclusive legal and beneficial ownership of the Employer, in accordance with the relevant provisions of 

patent and copyright laws applicable in Luxembourg.

(b)  The  Employee  hereby  grants,  assigns  and  conveys  to  the  Employer  all  right,  title,  and  interest  in  and  to  all 

inventions, devices or concepts, as well as any result of research, any original creation or program, and all other 

materials (as well as the copyrights, patents, trade secrets, and similar rights attendant hereto) conceived, reduced 

11

to practice, authored, developed or delivered by the Employee either solely or jointly with others, during and in 

connection with the performance of services under the Contract with the Employer.

(c)  The Employee shall have no right to disclose or use any such inventions, devices or concepts, as well as any result 

of research, any original creation or program, and all other materials for any purpose whatsoever and shall not 

communicate to any third party the nature of or details relating to such inventions, devices or concepts, as well 

as any result of research, any original creation or program, and all other materials.  

(d)  The Employee agrees that he will comply with all obligations set forth in the Employee Intellectual Property 

Agreement provided by the Employer and incorporated herein by this reference.

Article 11 - Use of information technologies 

The Employee undertakes not to use the Internet with the Company’s hardware if such activity does not comply with 

applicable law and public order, and if it adversely affects the Company’s interests. 

Article 12 - Data protection

(a)  The Luxembourg law of 2 August 2002, implemented in articles L.261-1 and L.261-2 of the Luxembourg Labor 

code, defines how the Employees’ personal data may be used for normal administrative purposes resulting out of 

the Employees’ employment with the Employer. By signing this Contract, the Employee expressly agrees to his 

data being used for this purpose. The Employee commits himself to inform the Employer of any modification of 

his personal data (i.e. address, bank account number etc.).

(b)  The Employees’ data will be held for as long as legally required and held confidentially.

(c)  This data is retained as long as the obligations and duties deriving from them are no longer legally required.  The 

Employee may at any time request the Employer to provide him with his personal data or require the correction 

of the data in case of justified grievances.

(d)  The data or the evidence of destruction of such data will be sent back to the Employee when all obligations and 

duties are no longer legally required and if requested by the Employee following the date that such obligations 

and duties are no longer legally required.

12

Article 13 - Miscellaneous

(a)  All notices and other communications provided for hereunder shall be in English and in writing, delivered by 

hand or by registered or certified mail (return receipt requested) and delivered or addressed to the addressee at 

its address below (or any other address it may subsequently notify in writing to the other Party):

If to the Employer, to:

Address: 40, Avenue Monterey, L-2163 Luxembourg, Grand Duchy of Luxembourg (or any other address that 

becomes corporate headquarters and published in the Luxembourg Gazette ("Mémorial"), with an electronic 

copy to KevinJ.Wilcox@altisource.lu)

 Attention:  

Kevin J. Wilcox 

If to the Employee, to:

Address: In Luxembourg, address to be established

Attention: Marcello Mastioni

The date on which a notice shall be deemed validly given shall be the date of its receipt by the addressee, i.e. the 

date appearing on the acknowledgment or refusal of receipt or the addressee's countersignature. 

(b)  No amendment or waiver of any provision of this Contract, nor consent to or departure by either Party therefrom, 

nor any subsidiary agreement relating to the subject matter of this Contract, shall in any event be valid unless it 

is in writing and signed by or on behalf of both Parties.

(c)  This Contract may be assigned by Employer to any successor (whether direct or indirect, by purchase, merger, 

consolidation or otherwise) to all or substantially all of the business or assets of Employer. This Agreement shall 

be  binding  upon  and  inure  to  the  benefit  of  the  Parties,  their  successors,  assigns,  heirs,  executors  and  legal 

representatives. If there shall be a successor to Employer or Employer shall assign this Agreement, then as used 

in this Agreement, (a) the term “Employer” shall mean Employer as hereinbefore defined and any successor or 

any permitted assignee, as applicable, to which this Agreement is assigned.

(d)  The possible nullity or non-applicability of one or more provisions of the present Contract shall not result in the 

nullification of the entire Contract.

Article 14 - Governing Law and Jurisdiction

The present Contract shall be governed, interpreted and performed by and in accordance with the law in force in the 

Grand-Duchy of Luxembourg. Each Party expressly agrees to submit to the exclusive jurisdiction of the Courts of 

13

Luxembourg over any claim or matter arising under. In case the Employee’s place of work is transferred elsewhere, 

the jurisdiction and the applicable law will the ones in force at the new location.

Article 15 - Contractual Interpretation

If any provision of this Contract is held to be unenforceable, then this Contract will be deemed amended to the extent 

necessary to render the otherwise unenforceable provision, and the rest of the Contract, valid and enforceable. If a 

court declines to amend this Contract as provided herein, the invalidity or unenforceability of any provision of this 

Contract shall not affect the validity or enforceability of the remaining provisions, which shall be enforced as if the 

offending provision had not been included in this Contract.

14

In witness whereof the present Contract has been signed in duplicate and each of the Parties acknowledges having 

received one original version.

The Employer

Altisource Solutions S.à r.l.

/s/ Kevin J. Wilcox__
By: Kevin J. Wilcox, Manager
Date: April _22_, 2017

The Employee

/s/ Marcello Mastioni__
By: Marcello Mastioni
Date: April _23_, 2017

15

Exhibit 10.80

NON-QUALIFIED STOCK OPTION AWARD AGREEMENT

THIS NON-QUALIFIED STOCK OPTION AWARD AGREEMENT (the “Agreement”) is made as of 
August 1, 2017  (the “Grant Date”), between Altisource Portfolio Solutions S.A., a Luxembourg société 
anonyme  (“Altisource”  and,  together  with  its  subsidiaries  and  affiliates,  the  “Company”),  and  Marcello 
Mastioni, an employee of the Company (the “Employee”).

WHEREAS,  the  Company  desires,  by  affording  the  Employee  an  opportunity  to  purchase  shares  of  its 
common stock, par value $1.00 per share (“Shares”), to further the objectives of the Company’s 2009 Equity 
Incentive Plan (the “2009 Plan”).

NOW THEREFORE, in consideration of the mutual covenants hereinafter set forth and for other good and 
valuable consideration, and intending to be legally bound hereby, the parties hereto have agreed, and do 
hereby agree, as follows:

1. 

OPTION GRANT

This Non-Qualified Stock Option Award is included in and is part of the Employment Contract signed between 
Altisource Solutions S.à r.l.,  a subsisidary of Altisource, and the Employee with a Commencement Date of 
August 1, 2017 (the “Employment Contract”).

The Company hereby grants to the Employee, pursuant to and subject to the 2009 Plan, the right and option 
to purchase all or any part of an aggregate 50,000 Shares from the Company for a purchase price of $25.93 
per share (the “Strike Price”), on the terms and conditions set forth in this Agreement (the “Options”).

2. 

OPTION TERM

The term of the Options shall begin on the Grant Date and will continue for a period of ten (10) years from 
the  Grant  Date  or,  for  the  Ordinary  Performance-Based  Options  and  Extraordinary  Performance-Based 
Options,  a  period  of  three  (3)  years  after  the  commencement  of  vesting,  whichever  is  longer,  except  as 
provided  in  Section  5  below.  To  the  extent  the  Ordinary  Performance-Based  Options  or  Extraordinary 
Performance-Based Options do not commence vesting on or before ten (10) years from the Grant Date, they 
will terminate.

3. 

VESTING OF OPTIONS

A.  Vesting Schedule

(1)  Time-Based Vesting.  Subject to the provisions of Sections 5 and 6 below, 20,000 of the Options 
(the “Time-Based Options”) shall vest in three (3) equal annual increments, as follows.  One-
third (1/3) of the Time-Based Options shall vest on each anniversary of the date of this Agreement 
commencing  on  the  first  anniversary  of  this Agreement  and  continuing  until  all Time-Based 
Options are vested.

1

(2)  Performance-Based Vesting.  The remaining 30,000 Options shall be performance awards pursuant 
to Section 6.04 of the 2009 Plan (the “Performance-Based Options”) and shall vest based on the 
achievement of the following performance criteria as follows, subject in each case to the provisions 
of Sections 5 and 6 below.

(a)  Oridinary Performance-Based Vesting. Two-thirds (2/3) of the Performance-Based 
Options (the “Ordinary Performance-Based Options”) shall vest in three (3) equal 
annual increments, as follows.  One-third (1/3) of the Ordinary Performance-Based 
Options shall vest on the date as of which both of the following performance criteria 
have been met:  (x) the per share price of the Shares at any time from the date of this 
Agreement equals or exceeds two times the Strike Price, and (y) investors achieve a 
20% Annualized Rate of Return from the date of this Agreement based on the Strike 
Price.  Thereafter, one-third (1/3) of the Ordinary Performance-Based Options shall 
automatically vest on each of the consecutive two (2) anniversaries of the date of such 
initial vesting.

(b) Extraordinary Performance-Based Vesting.  One-third (1/3) of the Performance-Based 
Options (the “Extraordinary Performance-Based Options”) shall vest in three (3) equal 
annual increments, as follows.  One- third (1/3) of the Extraordinary Performance-
Based Options shall vest on the date as of which both of the following extraordinary 
performance criteria have been met: (x) the per share price of the Shares at any time 
from the date of this Agreement equals or exceeds three times the Strike Price, and
(y) investors achieve a 25% Annualized Rate of Return from the date of this Agreement 
based  on  the  Strike  Price.    Thereafter,  one-third  (1/3)  of  the  Extraordinary 
Performance-Based Options shall automatically vest on each of the consecutive two 
(2) anniversaries of the date of such initial vesting.

For the avoidance of doubt, the requisite ordinary performance and/or extraordinary performance 
criteria provided in clauses (x) and (y) of Section 3, Subsections A(2)(a) and A(2)(b) above, once 
satisfied  for  the  initial  vesting  of  the  Ordinary  Performance-Based  Options  and/or  the 
Extraordinary Performance-Based Options, respectively, do not need to continue to be satisfied 
for vesting of the same on the subsequent two (2) anniversaries of such initial vesting.

B.  Accelerated Vesting

Notwithstanding the vesting schedule provided in Section 3, Subsection A above: 

(1) 

If  the  Employee’s  employment  is  terminated  by  reason  of  (a)  death  or  Disability  or 
(b) Retirement,  then  the  Time-Based  Options  shall  vest  and  shall  become  immediately 
exercisable in full on the date of such termination; provided, however, that the Employee’s 
right to such accelerated vesting is subject to the requirement that the Employee has been 
employed with the Company for a period of at least two (2) years on the date of death or 
Disability, or three (3) years on the date of Retirement, unless otherwise determined by the 
Company in its sole discretion.

(2) 

If the Employee’s employment is terminated by reason of death or Disability, then the Ordinary 
Performance-Based Options and the Extraordinary Performance-Based Options shall remain 
outstanding, subject to vesting only upon satisfaction of the respective criteria for the vesting 

2

 
of  such  options  set  forth  in  Section  3,  Subsection A  above;  provided,  however,  that  the 
Employee’s right to such continued vesting is subject to the requirement that the Employee 
has been employed with the Company for a period of at least two (2) years on the date of 
death or Disability, unless otherwise determined by the Company in its sole discretion.

In case the Employee’s employment is terminated by reason of death or Disability and the Employee 
is dead or incapacitated, the vested shares will be transferred to the Employee’s legal heirs.

C. 

General

The Employee shall have none of the rights of a stockholder with respect to any of the Shares subject 
to the Options until such Shares shall be issued in the Employee’s name or the name of the Employee’s 
designee following the exercise of the Options.

4. 

METHOD OF OPTION EXERCISE

A. 

B. 

Subject to the terms and conditions of this Agreement, the Options may be exercised by written 
notice to the Company at its executive offices to the attention of the Corporate Secretary of 
the Company (the “Secretary”).  Such notice shall state the election to exercise the Options, 
shall state the number of shares in respect of which it is being exercised (the “Purchased 
Shares”) and shall be signed by the person or persons so exercising the Options.  In no case 
may the Options be exercised as to less than fifty (50) Shares at any one time (or the remaining 
Shares then purchasable under the Options, if less than fifty (50) Shares) or for a fractional 
Share.  Except as provided in Section 5 below, the Options may not be exercised unless the 
Employee shall, at the time of the exercise, be an employee of the Company.  During the 
Employee’s lifetime, only the Employee or the Employee’s guardian or legal representative 
may exercise the Options.  

Such notice shall be accompanied by (i) a personal check payable to the order of the Company 
for payment of the full purchase price of the Purchased Shares, (ii) delivery to the Company 
of the number of Shares duly endorsed for transfer and owned by the Employee that have an 
aggregate Fair Market Value equal to the aggregate purchase price of the Purchased Shares 
or (iii) payment therefor made in such other manner as may be acceptable to the Company 
on such terms as may be determined by the Compensation Committee of the Board of Directors 
(the “Committee”).  “Fair Market Value” shall have the meaning given to that term in the 
2009 Plan.  In addition to and at the time of payment of the purchase price, the person exercising 
the Options shall pay to the Company the full amount of any federal and state withholding or 
other taxes applicable to the taxable income of such person resulting from such exercise in 
cash unless the Committee in its sole discretion shall permit such taxes to be paid in Shares. 
Such payment may also be made in the form of payroll withholding, at the election of the 
option holder. The Company shall issue the Shares of the said Purchased Shares as soon as 
practicable after receipt of the notice and all required payments by the person or persons 
exercising the Options as provided in Section 4, Subsection A above.  Unless the person or 
persons exercising the Options shall otherwise direct the Company in writing, such Shares 
shall be registered in the name of the person or persons so exercising the Options and shall 
be delivered as aforesaid to or upon the written order of the person or persons exercising the 
Options.  

3

C. 

D. 

E. 

F. 

In the event the Options shall be exercised, pursuant to Sections 3 and 5 hereof, by any person 
or persons other than the Employee, such notice shall be accompanied by appropriate proof 
of the derivative right of such person or persons to exercise the Options. 

The date of exercise of the Options shall be the date on which the notice, the documents and 
all payments required under this Section 4 are received by or arranged with the Secretary.  If 
such notice is received after the market closes, the following trading day will be considered 
the date of exercise.  All Shares that shall be purchased upon the exercise of the Options as 
provided herein shall be fully paid and non-assessable.

The Company may require the Employee to exercise the Options electronically through the 
Shareworks system or any other online system pursuant to the procedures set forth therein as 
determined by the Company in its sole discretion.

The Company may amend the procedures set forth in Section 4, Subsections A through E in 
its sole discretion.  

5. 

TERMINATION OF OPTIONS

The Options may not be exercised to any extent after termination of the Options in one of the ways, whichever 
first occurs, set forth below in this Section 5.

A. 

B. 

The Options shall terminate upon the exercise of such Options in the manner provided in this 
Agreement and the 2009 Plan, whether or not the Shares are ultimately delivered.

Except  as  may  otherwise  be  provided  in  Section  5,  Subsection  C  below  for  the  earlier 
termination of the Options, the Options and all rights and obligations thereunder shall expire 
ten (10) years after the Grant Date; provided, however, that in the event that the applicable 
ordinary performance and/or extraordinary performance conditions are achieved prior to the 
tenth  anniversary  of  the  Grant  Date,  the  Ordinary  Performance-Based  Options  and  the 
Extraordinary Performance-Based Options shall terminate on the earlier to occur of: (1) the 
third anniversary of the date the relevant performance criteria are achieved, or (2) the tenth 
anniversary of the Grant Date. For the avoidance of doubt, the achievement of performance 
conditions  for  the  Performance-Based  Options  only  will  not  extend  the  life  of  the 
Extraordinary Performance-Based Options beyond the tenth anniversary of the date of this 
Agreement. For the further avoidance of doubt, in the event of an employment termination 
described in Section 5, Subsection C below, all Options shall terminate on the dates detailed 
in  Section  5,  Subsection  C,  regardless  of  whether  ordinary  performance  conditions  or 
extraordinary performance conditions have been achieved.

4

C. 

If,  prior  to  exercise,  expiration,  surrender  or  cancellation  of  the  Options,  the  Employee’s 
employment terminates, the Options shall terminate in accordance with the 2009 Plan except 
as follows:

(1) 

(2) 

(3) 

(4) 

(5) 

by reason of Disability, then the Options shall terminate not later than (a) five (5) years 
after the date of such termination of employment or (b) the end of the Option’s term, 
whichever occurs first.  In the event of the death of the Employee after such termination 
of employment, the Options shall terminate on the earlier to occur of: (i) three (3) 
years after the date of the Employee’s death; or (ii) the end of the Option’s term, during 
which period the Options may be exercised by the person or persons to whom the 
Employee’s rights shall pass by will or by the applicable laws of descent or distribution.

by reason of death, then the Options shall terminate no later than (a) three (3) years 
after the date of the Employee’s death or (b) the end of the Option’s term, whichever 
occurs first, during which period the Options may be exercised at any time by the 
person or persons to whom the Employee’s rights shall pass by will or by the applicable 
laws of descent or distribution. 

by reason of termination of employment by the Company for Cause (as defined in 
Section 10 Subsection B), then all Options shall terminate on such date of termination 
of employment.

by  reason  of  termination  of  employment  by  the  Employee  (subject  to  Section  5, 
Subsection C(5) below with respect to Retirement), then all unvested Options shall 
terminate on such date of termination of employment and all vested Options shall 
terminate  on  the  date  that  is  six  (6)  months  after  the  date  of  such  termination  of 
employment. 

by reason of termination of employment by the Company without Cause or Retirement 
of the Employee, then (a) with respect to all Time-Based Options, (x) all unvested 
Time-Based Options shall terminate on the date of such termination of employment, 
provided that any unvested options that are scheduled to vest within the calendar year 
in which such termination of employment occurs shall terminate on the six (6) month 
anniversary of the date such options vest and (y) all vested Time-Based Options shall 
terminate  on  the  six  (6)  month  anniversary  of  the  date  of  such  termination  of 
employment, and (b) with respect to the Ordinary Performance-Based Options and 
the  Extraordinary  Performance-Based  Options,  (i)  if  the  respective  performance 
criteria  for  such  Ordinary  Performance-Based  Options  or  such  Extraordinary 
Performance-Based Options have been satisfied on or prior to the ninety (90) day 
anniversary  of  the  date  of  such  termination  of  employment,  such  Ordinary 
Performance-Based  Options  or  Extraordinary  Performance-Based  Options,  as 
applicable, shall terminate on the later of (x) the six (6) month anniversary of the date 
such Option vests, or (y) the six (6) month anniversary of the date of such termination 
of  employment,  and  (ii)  if  the  respective  performance  criteria  for  such  Ordinary 
Performance-Based Options or Extraordinary Performance-Based Options have not 
been  satisfied  on  or  prior  to  the  ninety  (90)  day  anniversary  of  the  date  of  such 
termination  of  employment,  such  Ordinary  Performance-Based  Options  or 

5

Extraordinary Performance-Based Options, as applicable, shall terminate on the ninety 
(90) day anniversary of the date of termination of employment.  Notwithstanding the 
foregoing, if the respective performance criteria for the Ordinary Performance-Based 
Options or the Extraordinary Performance Based Options have been satisfied on or 
prior to the ninety (90) day anniversary of the date of such termination of employment, 
the  Company  will  have  the  right  in  its  sole  discretion  to  require  the  Employee  to 
exercise all or part of such Ordinary Performance-Based Options or such Extraordinary 
Performance-Based Options at any time. For the avoidance of doubt, in no event shall 
this Section 5, Subsection C(4) extend the life of the Options beyond the Option term 
as set forth in Section 2 of this Agreement.

D. 

The Employee’s right to retain any Options following termination of employment under this 
Section 5 is subject in all cases to the requirement that the Employee has been employed with 
the  Company  for  a  period  of  at  least  two  (2)  years  on  the  date  of  such  termination  of 
employment, or three (3) years in the case of Retirement, unless otherwise determined by the 
Company in its sole discretion.

6. 

CONDITIONS UPON TERMINATION OF EMPLOYMENT

A. 

B. 

C. 

D. 

If  the  Employee  is  terminated  by  the  Company  without  Cause  (as  defined  in  Section  10 
Subsection B of this Agreement) or resigns for Good Reason (as defined in the Employment 
Contract),  then,  during  the  Restrictive  Period,  the  Employee  shall  receive  the  Minimum 
Guaranteed Compensation Payment outlined in the Employment Contract and shall be subject 
to the non-compete covenants set forth in Article 9(a) of the Employment Contract which are 
incorporated herein by reference.

The  Employee  shall  be  available  during  the  Restrictive  Period  at  reasonable  times  for 
consultations  at  the  request  of  the  Company’s  management  with  respect  to  phases  of  the 
business  with  which  the  Employee  was  actively  connected  during  the  Employee’s 
employment,  but  such  consultations  shall  not  be  required  to  be  performed  during  usual 
vacation periods or periods of illness or other incapacity or without reasonable compensation 
and cost reimbursement.  

The Employee acknowledges that the Company would not have awarded the Options granted 
to the Employee under this Agreement absent the Employee’s agreement to be bound by the 
covenants made in this Section 6. 

In the event that the Employee fails to comply with any of the promises made in this Section 
6,  then  in  addition  to  and  not  in  limitation  of  any  and  all  other  remedies  available  to  the 
Company at law or in equity (a) the Options, to the extent then unexercised, whether vested 
or unvested, will be immediately forfeited and cancelled and (b) the Employee will be required 
to immediately deliver to the Company an amount (in cash or in Shares) equal to the market 
value (on the date of exercise) of any Shares acquired on exercise of the Options less the 
exercise price paid for such Shares (the “Share Value”) to the extent such Shares were acquired 
by the Employee upon exercise of the Options at any time from 180 days prior to the earlier 
of (i) the date of termination of employment or (ii) the date the Employee fails to comply with 
any promise made in this Section 6, to 180 days after the date when the Company learns that 
the Employee has not complied with any such promise. The Employee will deliver such Share 
Value amount (either in cash or in Shares) to the Company on such terms and conditions as 

6

may be required by the Company. The Company will be entitled to enforce this repayment 
obligation by all legal means available, including, without limitation, to set off the Share Value 
amount and any other damage amount against any amount that might be owed to the Employee 
by the Company. 

E. 

The Employee further acknowledges that in the event that the covenants made in this Section 
6 are not fulfilled, the damage to the Company would be irreparable. The Company, in addition 
to any other remedies available to it, including, without limitation, the remedies set forth in 
Sections 6, Subsection (D) above, shall be entitled to injunctive relief against the Employee’s 
breach or threatened breach of said covenants. 

F. 

Any determination by the Board of Directors with regard to Section 6, Subsections (D) and 
(E) shall be conclusive.

7. 

ADJUSTMENT  UPON  CHANGES 
RESTRUCTURING EVENT

IN  STOCK;  CHANGE  OF  CONTROL/

A. 

Except to the extent governed by Section 7, Subsection (B) below, if there shall be any change 
in  the  Shares  subject  to  the  Options  granted  hereunder,  through  merger,  consolidation, 
reorganization, recapitalization, stock dividend, stock split, spin off of one or more subsidiaries 
or other change in the corporate structure, appropriate adjustments shall be made by the Board 
of Directors in its discretion (or if the Company is not the surviving company in any such 
transaction, the Board of Directors of the surviving company - with the Board of Directors 
of the Company and the surviving company collectively referred to in this Section 7 as the 
“Board”) in the aggregate number and kind of shares subject to the 2009 Plan and the number 
and kind of shares and the price per share subject to the Options. Further, the Board shall 
adjust  the  ordinary  performance  conditions  and  extraordinary  performance  conditions  as 
appropriate to avoid inequitable dilution or enlargement of award values or rights in connection 
with  such  a  corporate  transaction  or  restructuring.   Without  limiting  the  generality  of  the 
foregoing,  in  the  event  of  a  restructuring  or  transaction  resulting  in  some  or  all  of  the 
Company’s Shares being convertible into equity of a separate company, the Board shall have 
the  authority  to  replace  outstanding  Options  with  any  one  or  more  of  the  following:  (A) 
adjusted options of the Company; (B) adjusted options on the equity of the separate company; 
and (C) a combination of adjusted options on the shares of both the Company and the separate 
company, all as the Board sees as equitable. In the event of any such option adjustment and/
or conversion, the Board shall attempt to reasonably approximate the aggregate value of the 
Employee’s outstanding Options under this Agreement. For the avoidance of doubt, in the 
event Employee remains employed with the separate company that results from a restructuring 
or transaction covered by this Section 7, for purposes of this Agreement, the Employee will 
be deemed to remain employed as if the Employee continued employment with the Company 
such that the employment termination provisions applicable to Options shall not be invoked 
unless and until the Employee’s employment with such separate company shall terminate.

B. 

If a Change of Control/Restructuring Event occurs, the acquiring person or entity shall have 
the right to cancel the Options in exchange for a payment equal to the then intrinsic value of 
the Options as determined by the Board, effective as of the Change of Control/Restructuring 
Date, or to allow the Options to continue in full force and effect in accordance with the terms 
hereof. If the Options are to remain in place following such Change of Control/Restructuring 

7

Event, the Board shall have the right in its discretion to make appropriate adjustments in the 
aggregate number and kind of Shares and the price per Share subject to the Options. Further, 
the Board shall adjust the ordinary performance conditions and extraordinary performance 
conditions as appropriate to avoid inequitable dilution or enlargement of award values or 
rights in connection with such Change of Control/Restructuring Event.  Such discretions shall 
include the authority to replace outstanding Options with any one or more of the following: 
(a) adjusted  options  of  the  Company;  (b) adjusted  options  on  the  equity  of  any  separate 
company surviving such Change of Control/Restructuring event; and (c) a combination of 
adjusted options on the shares of both the Company and the separate company, as such Board 
sees as equitable. In the event of any such option adjustment and/or conversion, such Board 
shall attempt to reasonably approximate the aggregate value of the Employee’s outstanding 
Options under this Agreement.

C. 

The 2009 Plan and Agreement and the awards granted hereunder shall not affect the right of 
the Company to reclassify, recapitalize, issue equity or otherwise change its capital or debt 
structure or to merge, consolidate, convey any or all of its assets, dissolve, liquidate, wind up 
or otherwise reorganize. The Board of Directors shall have the discretion to make adjustments 
to  the  awards  made  hereunder  to  reflect  any  changes  that  the  Board  of  Directors  deems 
appropriate as a result of any sale, an IPO, business combination, acquisition, recapitalization, 
reclassification, merger, consolidation, reorganization, stock dividend, stock split, spin off of 
one or more divisions or subsidiaries, a “going private” transaction (which shall mean any 
transaction  that  results  in  the  occurrence  of  any  of  the  following  events:  (i) Altisource’s 
common stock is no longer listed on any national securities exchange or quoted on the Nasdaq 
National Market or other securities quotation system; (ii) Altisource is no longer subject to 
the  reporting  requirements  of  Section  13  or  Section  15(d)  of  the  Exchange Act;  or  (iii) 
Altisource becomes subject to Rule 13e-3 under the Exchange Act) or similar transaction 
affecting the awards. Upon the occurrence of any such events, the Board of Directors may 
make appropriate adjustments to the awards made hereunder to avoid inequitable dilution or 
enlargement of award values or rights in connection with any such event (as determined by 
the Board of Directors in its sole discretion based on any facts and circumstances it considers 
relevant). For the avoidance of doubt, the awards are subject to the dilutive impact of equity 
issuances (including an IPO) or other costs of capital made in connection with acquisitions 
or capital raises.

8. 

NON-TRANSFERABILITY OF OPTIONS

The  Options  shall  not  be  transferable  otherwise  than  by  will  or  by  the  applicable  laws  of  descent  and 
distribution.  More particularly (but without limiting the generality of the foregoing), the Options may not 
be assigned, transferred (except as aforesaid), pledged or hypothecated in any way (whether by operation of 
law  or  otherwise)  and  shall  not  be  subject  to  execution,  attachment  or  similar  process.   Any  attempted 
assignment, transfer, pledge, hypothecation or other disposition of the Options contrary to the provisions 
hereof, and the levy of any execution, attachment or similar process upon the Options, shall be null and void 
and without effect.

8

9. 

PAYMENT OF EXPENSES AND COMPLIANCE WITH LAWS

The Company shall at all times during the term of the Options reserve and keep available such number of 
Shares as will be sufficient to satisfy the requirements of this Agreement, shall pay all original issue and/or 
transfer taxes with respect to the issue and/or transfer of Shares pursuant hereto and all other fees and expenses 
necessarily incurred by the Company in connection therewith and will from time to time use its best efforts 
to comply with all laws and regulations which, in the opinion of counsel for the Company, shall be applicable 
thereto.

10. 

DEFINITIONS

A. 

B. 

C. 

D. 

E. 

As used herein, the term “Annualized Rate of Return” shall be determined as a function of 
the Corporation’s stock price appreciation and dividends and other distributions over the Strike 
Price. For this purpose, dividends and other distributions shall be deemed reinvested in stock 
of the Company on the date such dividends and distributions are paid to shareholders. The 
Committee shall make all determinations of Annualized Rate of Return under this Agreement 
at its sole discretion. 

As used herein in this Agreement, the term “Cause” shall have the mearning described in 
articles L.124-10 of the Luxembourg Labor Code, which will receive a very strict and narrow 
definition and application.

As used herein in this Agreement, “Change of Control/Restructuring Date” shall mean either 
the date (i) which includes the “closing” of the transaction which makes a Change of Control/
Restructuring Event effective if the Change of Control/Restructuring Event is made effective 
through a transaction which has a “closing” or (ii) a Change of Control/Restructuring Event 
is reported in accordance with applicable law as effective to the Securities and Exchange 
Commission if the Change of Control/Restructuring Event is made effective other than through 
a transaction which has a “closing.” 

As used herein in this Agreement, a “Change of Control/Restructuring Event” shall mean 
(i) the acquisition by any person or entity, or two or more persons and/or entities acting in 
concert, of beneficial ownership (within the meaning of Rule 13d-3 of the Securities and 
Exchange Commission under the Securities Exchange Act of 1934), of outstanding shares of 
voting stock of the Company at any time if after giving effect to such acquisition, and as a 
result of such acquisition, such person(s) or entity(ies) own more than fifty percent (50%) of 
such outstanding voting stock, (ii) the sale in one or more transactions of substantially all of 
the Company’s assets to any person or entity, or two or more persons and/or entities acting 
in concert, or (iii) the merger, consolidation or similar transaction resulting in a reduction of 
the interest in the Company’s stock of the pre-transaction stockholders to less than fifty percent 
(50%) of the post-transaction ownership. To the extent the Employee’s employment agreement 
conflicts  with  the  Change  of  Control/Restructuring  Event  definition  set  forth  in  the 
immediately preceding sentence, the Employee’s employment agreement will govern.

As  used  herein  in  this  Agreement,  the  term  “Confidential  Information”  shall  mean  all 
information relating to Company, including any of its subsidiaries, customers, vendors, and 
affiliates, of any kind whatsoever; know-how; experience; expertise; business plans; ways of 
doing business; business results or prospects; financial books, data and plans; pricing; supplier 
information  and  agreements;  investor  or  lender  data  and  information;  business  processes 
(whether or not the subject of a patent), computer software and specifications therefore; leases; 

9

and any and all agreements entered into by Company or its affiliates and any information 
contained  therein;  database  mining  and  marketing;  customer  relationship  management 
programs; any technical, operating, design, economic, client, customer, consultant, consumer 
or collector related data and information, marketing strategies or initiatives and plans which 
at the time or times concerned is either capable of protection as a trade secret or is considered 
to be of a confidential nature regardless of form. Confidential Information shall not include: 
(i) information that is or becomes generally available to the public other than as a result of a 
disclosure  in  breach  of  this  Agreement,  (ii)  information  that  was  available  on  a  non-
confidential basis prior to the date hereof or becomes available from a person other than the 
Company who was not otherwise bound by confidentiality obligations to the Company and 
was not otherwise prohibited from disclosing the information or (iii) Confidential Information 
that is required by law to be disclosed, in which case, Employee will provide the Company 
with notice of such obligation immediately to allow the Company to seek such intervention 
as it may deem appropriate to prevent such disclosure including and not limited to initiating 
legal or administrative proceedings prior to disclosure. 

F. 

As  used  herein  in  this Agreement,  the  term  “Disability”  shall  mean  a  physical  or  mental 
impairment which, as reasonably determined by the Board of Directors, renders the Employee 
unable to perform the essential functions of his employment with the Company, even with 
reasonable accommodation that does not impose an undue hardship on the Company, for more 
than one hundred and eighty (180) days in any twelve (12) month period, unless a longer 
period is required by federal or state law, in which case that longer period would apply. 

G. 

As used herein in this Agreement, the term “Restrictive Period” shall be defined as follows: 

(1) 

(2) 

(3) 

(4) 

(5) 

(6) 

if  the  Employment  Contract  terminates  within  the  first  twelve  (12)  months  of 
Employment (as defined in the Employment Contract), the Restrictive Period shall be 
the twelve (12) month period following the date on which the Employment Contract 
terminates

if the Employment Contract terminates between twelve (12) and thirteen (13) months 
of Employment, the Restrictive Period shall be the eleven (11) month period following 
the date on which the Employment Contract terminates

if the Employment Contract terminates between thirteen (13) and fourteen (14) months 
of Employment, the Restrictive Period shall be the ten (10) month period following 
the date on which the Employment Contract terminates

if the Employment Contract terminates between fourteen (14) months and fifteen (15) 
months  of  Employment,  the  Restrictive  Period  shall  be  the  nine  (9)  month  period 
following the date on which the Employment Contract terminates

if the Employment Contract terminates between fifteen (15) and sixteen (16) months 
of Employment, the Restrictive Period shall be the eight (8) month period following 
the date on which the Employment Contract terminates

if the Employment Contract terminates between sixteen (16) months and seventeen 
(17) months of Employment, the Restrictive Period shall be the seven (7) month period 
following the date on which the Employment Contract terminates

10

(7)  

if the Employment Contract terminates after 17 months of Employment, the Restrictive 
Period shall be the six (6) month period following the date on which the Employment 
Contract terminates. 

H. 

As used herein in this Agreement, the term “Retirement” shall mean termination (other than 
by reason of death or Disability) of the Employee’s employment with the Company or one 
of its subsidiaries pursuant to and in accordance with a plan or program of the Company or 
subsidiary applicable to the Employee provided, however, that for purposes of this Agreement 
only, the Employee must have attained the age of sixty (60) and been an employee of the 
Company for not less than three (3) years as of  the date of termination of employment by 
reason of Retirement.

11. 

AMENDMENT

In the event that the Board of Directors shall amend the 2009 Plan under the provisions of Section 9 of the 
2009 Plan and such amendment shall modify or otherwise affect the subject matter of this Agreement, this 
Agreement shall, to that extent, be deemed to be amended by such amendment to the 2009 Plan.  The Company 
shall notify the Employee in writing of any such amendment to the 2009 Plan and this Agreement as soon 
as practicable after its approval. Notwithstanding any other provision of this Agreement or the 2009 Plan, 
the Employee’s Options under this Agreement may not be amended in a way that materially diminishes the 
value of the Options without the Employee’s consent to the amendment.

12. 

CONSTRUCTION

In the event of any conflict between the 2009 Plan and this Agreement, the provisions of the 2009 Plan shall 
control.  This Agreement shall be governed in all respects by the laws of the State of Georgia.  No provision 
of this Agreement shall limit in any way whatsoever any right that the Company may otherwise have to 
terminate the employment of the Employee at any time.

If any provision of this Agreement is held to be unenforceable, then this provision will be deemed amended 
to the extent necessary to render the otherwise unenforceable provision, and the rest of the Agreement, valid 
and  enforceable.  If  a  court  declines  to  amend  this  Agreement  as  provided  herein,  the  invalidity  or 
unenforceability of any particular provision thereof shall not affect the other provisions hereof, and this 
Agreement shall be construed in all respects as if such invalid or unenforceable provision had been omitted.

13. 

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the Company and the Employee and supersedes 
all other discussions, correspondence, representations, understandings and agreements between the parties, 
with respect to the subject matter hereof.

14.  HEADINGS

The headings of the sections of this Agreement are inserted for convenience only and shall not be deemed a 
part hereof.

11

15. 

CONFIRMING INFORMATION

By accepting this Agreement, either through electronic means or by providing a signed copy, the Employee 
(i) acknowledges and confirms that the Employee has read and understood the 2009 Plan and the Agreement 
and (ii) acknowledges that acceptance through electronic means is equivalent to doing so by providing a 
signed copy.

[SIGNATURE PAGE FOLLOWS]

12

I hereby agree to and accept the terms of this 
Agreement.

Employee

/s/ Marcello Mastioni                       
Marcello Mastioni

Altisource Portfolio Solutions S.A.

By: /s/ William B. Shepro                  
Name: William B. Shepro
Title: Chief Executive Officer

Attested by: /s/ Kevin J. Wilcox         
Name: Kevin J. Wilcox
Title: Chief Administration and Risk Officer

13

Exhibit 10.81

RESTRICTED SHARE AWARD AGREEMENT 

THIS RESTRICTED SHARE AWARD AGREEMENT (the “Agreement”) is made and entered into as 
of August 1, 2017 (the “Grant Date”), by and between Altisource Portfolio Solutions S.A., a Luxembourg 
société  anonyme  (“Altisource”  and,  together  with  its  subsidiaries  and  affiliates,  the  “Company”),  and 
Marcello Mastioni, an employee of the Company (the “Employee”). 

WHEREAS, The Company desires, by awarding the Employee restricted shares of its common stock, par 
value $1.00 per share (“Shares”), to further the objectives of the Company’s 2009 Equity Incentive Plan (the 
“2009 Plan”). Capitalized terms used but not defined herein have the meanings set forth in the 2009 Plan.

NOW THEREFORE, in consideration of the mutual covenants hereinafter set forth and for other good and 
valuable consideration, and intending to be legally bound hereby, the parties hereto have agreed, and do 
hereby agree, as follows: 

1. 

RESTRICTED SHARE AWARD 

This Restricted Share Award is included in and is part of the Employment Contract signed between Altisource 
Solutions S.à r.l., a subsidiary of Altisource, and the Employee with a Commencement Date of August 1, 
2017 (the “Employment Contract”).

The Company hereby grants to the Employee, pursuant to and subject to the 2009 Plan, 30,000 shares of 
Restricted Stock (the “Restricted Shares”) on the terms and conditions herein set forth (the "Restricted Share 
Award”). 

2. 

VESTING OF RESTRICTED SHARE AWARD 

A. 

Vesting Schedule

The  Restricted  Shares  will  vest  in  three  (3)  equal  annual  increments  commencing  on  the  first 
anniversary of the Grant Date and continuing on the second and third anniversaries thereof. Except 
as  provided  in  Section  2,  Subsections  B  and  C  below,  Restricted  Shares  will  not  vest  unless  the 
Employee is, at the time of vesting, an employee of the Company.

B. 

Accelerated Vesting

If, prior to the vesting of the entire Restricted Share Award, the Employee’s employment is terminated 
by reason of death or Disability, all unvested Restricted Shares shall immediately vest, subject to the 
requirement that the Employee has been employed with the Company for a period of at least two (2) 
years on the date of death or Disability, and shall be transferred to the Employee’s legal heirs in case 
of death. 

C. 

Vesting Upon Termination Without Cause

If, prior to the vesting of the entire Restricted Share Award, the Employee’s employment is terminated 
by the Company without Cause (as such term is defined in Section 10 Subsection A) within Employee’s 
first twenty-four (24) months of employment, unvested Restricted Shares that are scheduled to vest 
within twelve (12) months of such termination of employment shall vest on the scheduled vesting 
day.  For avoidance of doubt, the unvested Restricted Shares that are scheduled to vest within twelve 

1

(12) months of such termination of employment shall vest on the schedule vesting day notwithstanding 
any  other  restrictions,  conditions  or  provisions  included  in  this Agreement,  in  the  Employment 
Contract, in the Company’s 2009 Equity Incentive Plan (the “2009 Plan”) or in any other documents. 
Any other Restricted Shares that are unvested on the date of such termination shall immediately 
terminate on such date.

3. 

OWNERSHIP OF RESTRICTED SHARES; DIVIDENDS

A. 

Ownership of Shares

Subject to the restrictions set forth in the Plan and this Award Agreement, Employee shall possess 
all incidents of ownership of the Restricted Shares granted hereunder, including, without limitation, 
but subject to Section 3, Subsection B below, the right to receive dividends with respect to such 
Restricted  Shares  (but  only  to  the  extent  declared  and  paid  to  holders  of  Common  Stock  by  the 
Company in its sole discretion), provided, however, that any such dividends shall accrue, but only 
be delivered to Employee with respect to Restricted Shares that have vested, and such dividends shall 
be treated, to the extent required by applicable law, as additional compensation for tax purposes if 
paid on Restricted Shares. Notwithstanding the foregoing, Employee shall have no right to vote the 
Restricted Shares unless and only to the extent the Restricted Shares have vested in accordance with 
this Agreement.

B. 

Dividends

Any dividends with respect to Restricted Shares (whether such dividends are paid in cash, stock or 
other property) (i) shall be subject to the same restrictions (including the risk of forfeiture) as the 
Restricted Shares with respect to which they are issued; (ii) shall herein be encompassed within the 
term  “Restricted  Shares”;  (iii) shall  be  held  by  the  Company  for  Employee  prior  to  vesting;  and 
(iv) shall be paid or otherwise released to Employee, without interest, promptly after the vesting of 
Restricted Shares with respect to which they were issued. 

C. 

Non-Transferability of the Restricted Share Award

The Restricted Share Award shall not be transferable otherwise than by will or by the applicable laws 
of descent and distribution. More particularly (but without limiting the generality of the foregoing), 
the  Restricted  Share Award  may  not  be  assigned,  transferred  (except  as  aforesaid),  pledged  or 
hypothecated  in  any  way  (whether  by  operation  of  law  or  otherwise)  and  shall  not  be  subject  to 
execution, attachment or similar process. Any attempted assignment, transfer, pledge, hypothecation 
or other disposition of the Restricted Share Award contrary to the provisions hereof, and the levy of 
any execution, attachment or similar process upon the Restricted Share Award, shall be null and void 
and without effect.

4. 

TERMINATION OF RESTRICTED SHARE AWARD 

In  the  event  of  resignation  by  the  Employee  (including  as  a  result  of  retirement)  or  in  case  of 
termination of the Employee for Cause (as defined in Section 10 Subsection A), the Restricted Share 
Award shall terminate and all unvested Restricted Shares shall be forfeited by the Employee as of 
the date of termination. In no event shall the granting of the Restricted Share Award or its acceptance 
by the Employee give or be deemed to give the Employee any right to continued employment by the 
Company or any of its subsidiaries. 

2

5. 

CONDITIONS UPON TERMINATION OF EMPLOYMENT

A. 

B. 

C. 

If  the  Employee  is  terminated  by  the  Company  without  Cause  (as  defined  in  Section  10 
Subsection A of this Agreement) or resigns for Good Reason (as defined in the Employment 
Contract),  then,  during  the  Restrictive  Period,  the  Employee  shall  receive  the  Minimum 
Guaranteed Compensation Payment outlined in the Employment Contract and shall be subject 
to the non-compete covenants set forth in Article 9(a) of the Employment Contract which are 
incorporated herein by reference.

The Employee shall be available during the Restrictive Period at reasonable times to provide 
information to the Company at the request of the Company’s management with respect to 
phases of the business with which he/she was actively connected during his/her employment, 
but such availability shall not be required during usual vacation periods or periods of illness 
or other incapacity or without reasonable compensation and cost reimbursement. 

In the event that the Employee fails to comply with any of the promises made in this Section 
5,  then  in  addition  to  and  not  in  limitation  of  any  and  all  other  remedies  available  to  the 
Company  at  law  or  in  equity  (a)  Restricted  Shares,  to  the  extent  then  unvested,  will  be 
immediately forfeited by the Employee and returned to the Company and (b) the Employee 
will be required to immediately deliver to the Company an amount (in cash or in Shares) equal 
to the market value of any Shares that have vested under the vesting schedule as of the date 
of such vesting (the “Share Value”) to the extent such Shares vested at any time from one 
hundred eighty (180) days prior to the date of termination of employment to one hundred 
eighty (180) days after the date when the Company learns that the Employee has not complied 
with any such promise. The Employee will deliver such Share Value amount to the Company 
on such terms and conditions as may be required by the Company. The Company will be 
entitled to enforce this repayment obligation by all legal means available, including, without 
limitation, to set off the Share Value amount and any other damage amount against any amount 
that might be owed to the Employee by the Company. 

D. 

The Employee acknowledges that in the event that the covenants made in this Section 5 are 
not fulfilled, the damage to the Company would be irreparable. The Company, in addition to 
any other remedies available to it, including, without limitation, the remedies set forth in 
Section 5, Subsection C above, shall be entitled to injunctive relief against the Employee’s 
breach or threatened breach of said covenants. 

Any determination by the Board of Directors with regard to Section 5, Subsection C and Section 5, 
Subsection D shall be conclusive.

The Employee acknowledges that the Company would not have awarded the Restricted Shares to the 
Employee under this Agreement absent the Employee’s agreement to be bound by the covenants 
made in this Section 5. 

6. 

INCOME TAXES

A. 

Generally 

Except as provided in the next sentence, the Company shall withhold and/or receive the return of a 
number of Shares having a fair market value equal to the taxes that the Company determines it is 
required  to  withhold  under  applicable  tax  laws  with  respect  to  the  Restricted  Shares  (with  such 
withholding obligation determined based on any applicable minimum statutory withholding rates), 
in connection with the vesting of Restricted Shares. In the event the Company cannot (under applicable 

3

legal, regulatory, listing or other requirements) satisfy such tax withholding obligation in such method, 
Employee makes a Section 83(b) election pursuant to Section 6, Subsection B below, or the parties 
otherwise agree in writing, then the Company may satisfy such withholding by any one or combination 
of the following methods: (i) by requiring Employee to pay such amount in cash or check; (ii) by 
deducting such amount out of any other compensation otherwise payable to Employee; and/or (iii) by 
allowing Employee to surrender shares of Common Stock of the Company which (a) in the case of 
shares initially acquired from the Company (upon exercise of a stock option or otherwise), have been 
owned by Employee for such period (if any) as may be required to avoid a charge to the Company’s 
earnings, and (b) have a fair market value on the date of surrender equal to the amount required to 
be withheld. For these purposes, the fair market value of the Shares to be withheld or repurchased, 
as applicable, shall be determined using the opening price of the Shares on the date that the amount 
of tax to be withheld is to be determined. 

B. 

Section 83(b) Election. 

Employee hereby acknowledges that he or she may file an election pursuant to Section 83(b) of the 
Code to be taxed currently on the fair market value of the Restricted Shares (less any purchase price 
paid for the Shares), provided that such election must be filed with the Internal Revenue Service no 
later than thirty (30) days after the grant of such Restricted Shares. Employee will seek the advice of 
his or her own tax advisors as to the advisability of making such a Section 83(b) election, the potential 
consequences of making such an election, the requirements for making such an election, and the other 
tax consequences of the Restricted Share Award under federal, state, and any other laws that may be 
applicable. The Company and its affiliates and agents have not and are not providing any tax advice 
to Employee. 

7. 

CORPORATE TRANSACTIONS 

If there shall be any change in the Shares, through merger, consolidation, reorganization, recapitalization, 
stock dividend, stock split, spin off of one or more subsidiaries or other change in the corporate structure, 
appropriate adjustments shall be made by the Company’s Board of Directors in its reasonable discretion (or 
if the Company is not the surviving company in any such transaction, the Board of Directors of the surviving 
company - with the Board of Directors of the Company and the surviving company collectively referred to 
in this Section 7 as the “Board”) in the aggregate number and kind of Shares subject to the 2009 Plan and 
the number and kind of Shares subject to the Restricted Share Award. Without limiting the generality of the 
foregoing, in the event of a restructuring or transaction resulting in some or all of the Company’s Shares 
being convertible into equity of a separate company, the Board shall have the authority to replace outstanding 
Restricted Shares with any one or more of the following: (A) adjusted restricted shares of the Company; (B) 
adjusted restricted shares on the equity of the separate company; and (C) a combination of adjusted restricted 
shares on the shares of both the Company and the separate company, all as the Board sees as equitable. In 
the event of any such restricted share adjustment and/or conversion, the Board shall attempt to reasonably 
approximate the aggregate value of the Employee’s outstanding Restricted Shares under this Agreement. For 
the avoidance of doubt, in the event Employee remains employed with the separate company that results 
from a restructuring or transaction covered by this Section 7, for purposes of this Agreement, he/she will be 
deemed to remain employed as if he/she continued employment with the Company such that the employment 
termination provisions applicable to the Restricted Share Award shall not be invoked unless and until his/
her employment with such separate company shall terminate. 

4

8. 

PAYMENT OF EXPENSES AND COMPLIANCE WITH LAWS 

The Company shall reserve and keep available such number of Shares as will be sufficient to satisfy the 
requirements of this Agreement, shall pay all original issue and/or transfer taxes with respect to the issue 
and/or transfer of Shares pursuant hereto and all other fees and expenses necessarily incurred by the Company 
in connection therewith and will from time to time use its best efforts to comply with all laws and regulations 
which, in the opinion of counsel for the Company, shall be applicable thereto. 

9. 

ADDITIONAL CONDITIONS

A. 

B. 

Employee hereby represents and covenants that (a) any Share acquired upon the vesting of 
the Restricted Share Award will be acquired pursuant to the Employment Contract, and as an 
investment not with a view to the distribution thereof within the meaning of the Securities 
Act of 1933, as amended (the "Securities Act"), unless such acquisition has been registered 
under the Securities Act and any applicable state securities law; (b) any subsequent sale of 
any such Shares shall be made either pursuant to an effective registration statement under the 
Securities Act and any applicable state securities laws, or pursuant to an exemption from 
registration under the Securities Act and such state securities laws; and (c) if requested by the 
Company, the Employee shall submit a written statement, in form satisfactory to the Company, 
to the effect that such representation (x) is true and correct as of the date of acquisition of any 
Shares hereunder or (y) is true and correct as of the date of any sale of any such Shares, as 
applicable. As a further condition precedent to the delivery to the Employee of any Shares 
subject to the Restricted Share Award, the Employee shall comply with all regulations and 
requirements of any regulatory authority having control of or supervision over the issuance 
of the Shares and, in connection therewith, shall execute any documents which the Company 
shall in its sole discretion deem necessary or advisable. 

The  Restricted  Share Award  is  subject  to  the  condition  that  if  the  listing,  registration  or 
qualification of the Shares subject to the Restricted Share Award upon any securities exchange 
or under any law, or the consent or approval of any governmental body, or the taking of any 
other action is necessary or desirable as a condition of, or in connection with, the vesting or 
delivery of the Shares hereunder, the Shares subject to the Restricted Share Award shall not 
vest or be delivered, in whole or in part, unless such listing, registration, qualification, consent 
or approval shall have been effected or obtained, free of any conditions not acceptable to the 
Company. The  Company  shall  use  reasonable  efforts  to  effect  or  obtain  any  such  listing, 
registration, qualification, consent or approval. 

10. 

DEFINITIONS 

A. 

B. 

As  used  herein  in  this Agreement,  the  term  “Cause”  shall  have  the  meaning  described  in 
articles L.124-10 of the Luxembourg Labor Code. 

As  used  herein  in  this Agreement,  the  term  “Disability”  shall  mean  a  physical  or  mental 
impairment which, as reasonably determined by the Board of Directors, renders the Employee 
unable to perform the essential functions of his employment with the Company, even with 
reasonable accommodation that does not impose an undue hardship on the Company, for more 
than one hundred and eighty (180) days in any twelve (12) month period, unless a longer 
period is required by federal or state law, in which case that longer period would apply.

5

C. 

As  used  herein  in  this Agreement,  the  term  “Restrictive  Period”  shall  have  the  following 
meaning: 

(1)  

(2) 

(3) 

(4)  

(5) 

(6) 

(7) 

if  the  Employment  Contract  terminates  within  the  first  twelve  (12)  months  of 
Employment (as defined in the Employment Contract), the Restrictive Period shall be 
the twelve (12) month period following the date on which the Employment Contract 
terminates

if the Employment Contract terminates between twelve (12) and thirteen (13) months 
of Employment, the Restrictive Period shall be the eleven (11) month period following 
the date on which the Employment Contract terminates

if the Employment Contract terminates between thirteen (13) and fourteen (14) months 
of Employment, the Restrictive Period shall be the ten (10) month period following 
the date on which the Employment Contract terminates

if the Employment Contract terminates between fourteen (14) months and fifteen (15) 
months  of  Employment,  the  Restrictive  Period  shall  be  the  nine  (9)  month  period 
following the date on which the Employment Contract terminates

if the Employment Contract terminates between fifteen (15) and sixteen (16) months 
of Employment, the Restrictive Period shall be the eight (8) month period following 
the date on which the Employment Contract terminates

if the Employment Contract terminates between sixteen (16) months and seventeen 
(17) months of Employment, the Restrictive Period shall be the seven (7) month period 
following the date on which the Employment Contract terminates

if the Employment Contract terminates after 17 months of Employment, the Restrictive 
Period shall be the six (6) month period following the date on which the Employment 
Contract terminates. 

11. 

AMENDMENT 

In the event that the Company’s Board of Directors amends the 2009 Plan under the provisions of Section 9 
of the 2009 Plan and such amendment shall modify or otherwise affect the subject matter of this Agreement, 
this Agreement shall, to that extent, be deemed to be amended by such amendment to the 2009 Plan. The 
Company shall notify the Employee in writing of any such amendment to the 2009 Plan and this Agreement 
as soon as practicable after its approval. Notwithstanding any other provision of this Agreement or the 2009 
Plan, the Employee’s rights under this Agreement may not be amended in a way that materially diminishes 
the value of the award without the Employee’s consent to the amendment.

12. 

CONSTRUCTION 

In the event of any conflict between the 2009 Plan and this Agreement, the provisions of the 2009 Plan shall 
control. This Agreement shall be governed in all respects by the laws of the State of Georgia. No provision 
of this Agreement shall limit in any way whatsoever any right that the Company may otherwise have to 
terminate the employment of the Employee at any time.

If any provision of this Agreement is held to be unenforceable, then this provision will be deemed amended 
to the extent necessary to render the otherwise unenforceable provision, and the rest of this Agreement, valid 

6

and  enforceable.  If  a  court  declines  to  amend  this  Agreement  as  provided  herein,  the  invalidity  or 
unenforceability of any particular provision thereof shall not affect the other provisions hereof, and this 
Agreement shall be construed in all respects as if such invalid or unenforceable provision had been omitted.

13. 

ENTIRE AGREEMENT 

This Agreement constitutes the entire agreement between the Company and the Employee and supersedes 
all other discussions, correspondence, representations, understandings and agreements between the parties, 
with respect to the subject matter hereof.

14.  HEADINGS 

The headings of the paragraphs of this Agreement are inserted for convenience only and shall not be deemed 
a part hereof.

15. 

CONFIRMING INFORMATION

By accepting this Agreement, either through electronic means or by providing a signed copy, the Employee 
(i) acknowledges and confirms that he/she has read and understood the 2009 Plan and this Agreement and 
(ii) acknowledges that acceptance through electronic means is equivalent to doing so by providing a signed 
copy.

[SIGNATURE PAGE FOLLOWS]

7

I hereby agree to and accept the terms of this 
Agreement.

Employee

/s/ Marcello Mastioni                       

Marcello Mastioni

Altisource Portfolio Solutions S.A.

By: /s/ William B. Shepro                  

Name: William B. Shepro

Title: Chief Executive Officer

Attested by: /s/ Kevin J. Wilcox          

Name: Kevin J. Wilcox

Title: Chief Administration and Risk Officer

8

Exhibit 10.82

ALTISOURCE PORTFOLIO SOLUTIONS S.A.
AMENDED AND RESTATED
2009 EQUITY INCENTIVE PLAN
(as of November 12, 2018)

SECTION 1.  PURPOSE 

1.01  The purpose of the 2009 Equity Incentive Plan (the “Plan”) is to assist Altisource Portfolio Solutions 
S.A. (the “Company”) in attracting, retaining and motivating directors and employees of outstanding 
ability and to align their interests with those of the shareholders of the Company.

SECTION 2.  DEFINITIONS; CONSTRUCTION 

2.01  Definitions. In addition to the terms defined elsewhere in the Plan, the following terms as used in 

the Plan shall have the following meanings when used with initial capital letters:

 2.01.1  “Award” means any Option, Restricted Stock, Restricted Stock Unit, Performance Award 
or Other Stock-Based Award, or any other right or interest relating to Shares granted under 
the Plan.

2.01.2  “Award Agreement” means any written agreement, contract or other instrument or document 

evidencing an Award.

2.01.3  “Board” means the Company’s Board of Directors.

2.01.4  “Code” means the Internal Revenue Code of 1986, as amended from time to time, together 
with rules, regulations and interpretations promulgated thereunder. References to particular 
sections of the Code shall include any successor provisions.

2.01.5  “Change of Control” shall mean a change in control of a nature that would be required to 
be reported in response to Item 6(e) of Schedule 14A of Regulation 14A promulgated under 
the Securities Exchange Act of 1934, as amended (the “Exchange Act”), whether or not the 
Company is then subject to such reporting requirement.

2.01.6  “Committee” means,  the Compensation Committee or such other committee of the Board 
as may be designated by the Board to administer the Plan, as referred to in Section 3.01 
hereof, consisting of at least three members of the Board; provided however, that any member 
of the Committee participating in the taking of any action under the Plan shall qualify as 
(1) an “outside director” as then defined under Section 162(m) of the Code or any successor 
provision, (2) a “non-employee director” as then defined under Rule 16b-3 or any successor 
rule and (3) an “independent” director under the rules of the NASDAQ Global Market. 

2.01.7  “Common Stock” means shares of the common stock, par value $1.00 per share, and such 
other securities of the Company or other company or entity as may be substituted for Shares 
pursuant to Section 8.01 hereof.

2.01.8  “Covered Employee” shall have the meaning provided in Section 162(m)(3) of the Code.

2.01.9  “Exchange Act” means the Securities Exchange Act of 1934, as amended.

1

 
2.01.10  “Fair Market Value” of shares of any stock, including but not limited to Common Stock, 
or units of any other securities (herein “shares”), shall be the mean between the highest and 
lowest sales prices per share for the date(s) as established by the Board as of which Fair 
Market Value is to be determined in the principal market in which such shares are traded, 
as quoted at www.nasdaq.com/symbol/ASPS (or in such other reliable website or publication 
as the Committee, in its discretion, may determine to rely upon). If the Fair Market Value 
of shares on any date(s) cannot be determined on the basis set forth in the preceding sentence, 
or if a determination is required as to the Fair Market Value on any date of property other 
than shares, the Committee shall in good faith determine the Fair Market Value of such 
shares or other property on such date(s). Fair Market Value shall be determined without 
regard to any restriction other than a restriction which, by its terms, will never lapse.

2.01.11  “Option” means a right, granted under Section 6.02 hereof, to purchase Shares at a specified 

price during specified time periods.

2.01.12  “Other Stock-Based Award” means an Award, granted under Section 6.05 hereof, that is 
denominated or payable in, valued in whole or in part by reference to, or otherwise based 
on, or related to, Shares.

2.01.13  “Participant”  means  (a) an  employee  of  the  Company  or  any  Subsidiary  or  affiliate, 
including, but not limited to, a Covered Employee, or (b) a member of the Board, who, in 
the case of either clause (a) or (b), is granted an Award under the Plan.

2.01.14 

 “Performance Award,” “Performance Goal” and “Performance Period” shall have the 
meanings provided in Section 6.04.

2.01.15  “Person” means “person” as such term is used for purposes of Section 13(d) or 14(d) of the 
Exchange Act, including any individual, corporation, limited liability company, partnership, 
trust,  unincorporated  organization,  government  or  any  agency  or  political  subdivision 
thereof, or any other entity or any group of persons. 

2.01.16  “Retirement” means, unless otherwise specified in an Award Agreement, termination (other 
than by reason of death or disability) by the Participant of the Participant’s employment 
with the Company or any Subsidiary or affiliate pursuant to and in accordance with a plan 
or  program  of  the  Company  or  any  Subsidiary  or  affiliate  applicable  to  the  Participant, 
provided, however that the Participant must have attained the age of fifty-five (55) and been 
an employee of the Company or any Subsidiary or affiliate for not less than three (3) years 
as of the date of termination of employment by reason of Retirement. 

2.01.17  “Restricted Stock” means Shares, granted under Section 6.03 hereof, that are subject to 

certain restrictions.  

2.01.18 “Restricted Stock Units” means units, granted under Section 6.03 hereof, representing the 
notional  right  to  receive  a  specified  number  of  Shares  upon  the  satisfaction  of  certain 
conditions set forth therein.

2.01.19  “Rule 16b-3” means Rule 16b-3 under the Exchange Act, as amended from time to time, 
or any successor to such Rule promulgated by the Securities and Exchange Commission 
under Section 16 of the Exchange Act.

 2.01.20  “Shares” means the common stock of the Company, par value $1.00 per share, and such 
other securities of the Company as may be substituted for Shares pursuant to Section 8.01 
hereof.

2

 2.01.21  “Subsidiary” means any company in an unbroken chain of companies beginning with the 
Company, if each of the companies other than the last company in the chain owns stock 
possessing at least 50% of the total combined voting power of all classes of stock in one of 
the other companies in the chain.

2.02  Construction. For purposes of the Plan, the following rules of construction shall apply:

 2.02.1  The word “or” is disjunctive but not necessarily exclusive.

 2.02.2  Words in the singular include the plural; words in the plural include the singular; words in 
the neuter gender include the masculine and feminine genders, and words in the masculine 
or feminine gender include the other and neuter genders.

SECTION 3.  ADMINISTRATION 

3.01  The Plan shall be administered by the Committee. References hereinafter to the Committee shall 
mean the Compensation Committee of the Board (or other appointed committee). The Committee 
shall have complete, full and final authority to take the following actions, in each case subject to and 
consistent with the provisions of the Plan:

(i) 

to designate Participants;

(ii) 

to determine the type or types of Awards to be granted to each Participant;

(iii) 

(iv) 

 (v) 

(vi) 

to determine the number of Awards to be granted, the number of Shares or amount of 
cash or other property to which an Award will relate, the terms and conditions of any 
Award (including, but not limited to, any exercise price, grant price or purchase price, 
any limitation or restriction, any schedule for lapse of limitations, forfeiture restrictions 
or restrictions on exercisability or transferability, and accelerations or waivers thereof, 
including in the case of a Change of Control based in each case on such considerations 
as the Committee shall determine), and all other matters to be determined in connection 
with an Award;

to determine whether, to what extent and under what circumstances an Award may be 
settled in, or the exercise price of an Award may be paid in, cash, Shares, other Awards 
or  other  property,  or  an  Award  may  be  accelerated,  vested,  canceled,  forfeited, 
exchanged or surrendered;

to interpret and administer the Plan and any instrument or agreement relating to, or 
Award made under, the Plan;

to prescribe the form of each Award Agreement, which need not be identical for each 
Participant;

(vii) 

to  adopt,  amend,  suspend,  waive  and  rescind  such  rules  and  regulations  as  the 
Committee may deem necessary or advisable to administer the Plan;

(viii) 

to correct any defect or supply any omission or reconcile any inconsistency, and to 
construe and interpret the Plan, the rules and regulations, any Award Agreement or 
other instrument entered into or Award made under the Plan;

3

  
 
(ix) 

(x) 

to make all other decisions and determinations as may be required under the terms of 
the Plan or as the Committee may deem necessary or advisable for the administration 
of the Plan; and

to make such filings and take such actions as may be required from time to time by 
appropriate state, regulatory and governmental agencies. Any action of the Committee 
with respect to the Plan shall be final, conclusive and binding on all Persons, including 
the Company, Subsidiaries, Participants and any Person claiming any rights under the 
Plan from or through any Participants. The express grant of any specific power to the 
Committee, and the taking of any action by the Committee, shall not be construed as 
limiting any power or authority of the Committee. The Committee may delegate to 
officers,  managers  and/or  agents  of  the  Company  or  any  Subsidiary  the  authority, 
subject to such terms as the Committee shall determine, to perform administrative and 
other functions under the Plan. Each member of the Committee shall be entitled to, 
in good faith, rely or act upon any report or other information furnished to him by an 
officer, manager or other employee of the Company or a Subsidiary, the Company’s 
independent certified public accountants, or any executive compensation consultant 
or  other  professional  retained  by  the  Company  and/or  Committee  to  assist  in  the 
administration of the Plan.

SECTION 4.  SHARES SUBJECT TO THE PLAN 

4.01  The maximum net number of Shares which may be issued and in respect of which Awards may be 
granted under the Plan shall be limited to 6,666,667 shares of Common Stock, subject to adjustment 
as provided in Section 8.01, which may be used for all forms of Awards. Each Share issued under 
the Plan pursuant to an Award other than an Option or other purchase right in which the Participant 
pays the Fair Market Value for such Share measured as of the grant date, or appreciation right which 
is based upon the Fair Market Value of a Share as of the grant date, shall reduce the number of available 
Shares by 1.00.

For purposes of this Section 4.01, the number of Shares to which an Award relates shall be counted 
against the number of Shares available under the Plan on a one-for-one basis at the time of grant of 
the Award, unless such number of Shares cannot be determined at that time, in which case the number 
of Shares actually issued pursuant to the Award shall be counted against the number of Shares available 
under the Plan at the time of issuance; provided, however, that Awards related to or retroactively 
added to, or granted in tandem with, substituted for or converted into, other Awards shall be counted 
or not counted against the number of Shares reserved and available under the Plan in accordance with 
procedures adopted by the Committee so as to ensure appropriate counting but avoid double counting.  

If any Shares to which an Award relates are forfeited or the Award otherwise terminates without 
payment being made to the Participant in the form of Shares or if payment is made to the Participant 
in the form of cash, cash equivalents or other property other than Shares, any Shares counted against 
the number of Shares available under the Plan with respect to such Award shall, to the extent of any 
such forfeiture or termination or alternative payment, again be available for Awards under the Plan. 
Any Shares distributed pursuant to an Award may consist, in whole or part, of authorized and unissued 
Shares, including Shares repurchased by the Company for purposes of the Plan.

4

  
  
SECTION 5.  ELIGIBILITY 

5.01  Awards may be granted only to individuals who are employees of the Company or any Subsidiary 
or affiliate or to members of the Board.

SECTION 6.  SPECIFIC TERMS OF AWARDS 

6.01  General. Subject to the terms of the Plan and any applicable Award Agreement, Awards may be 
granted as set forth in this Section 6. In addition, the Committee may impose on any Award or the 
exercise thereof, at the date of grant or thereafter (subject to the terms of Section 9.01), such additional 
terms  and  conditions,  not  inconsistent  with  the  provisions  of  the  Plan,  as  the  Committee  shall 
determine, including separate escrow provisions and terms requiring forfeiture of Awards in the event 
of termination of employment or service by the Participant. Except as required by applicable law, 
Awards may be granted for no consideration other than prior and/or future services.

6.02  Options. The Committee is authorized to grant Options to Participants on the following terms and 

conditions:

(i) 

(ii) 

(iii) 

Exercise Price. The criteria for determining the exercise price per Share of an Option shall 
be determined and such price shall be established by the Committee prior to each grant.

Option Term. The term of each Option shall be determined by the Committee, except that no 
Option shall be exercisable after the expiration of ten years from the date of grant. The Option 
shall be evidenced by a form of Award Agreement, and subject to the terms thereof.

Times and Methods of Exercise. The Committee shall determine the time or times at which 
an Option may be exercised in whole or in part, the methods by which the exercise price may 
be paid or deemed to be paid, and the form of such payment, including, without limitation, 
cash, Shares, or other property or any combination thereof, having a Fair Market Value on 
the  date  of  exercise  equal  to  the  exercise  price,  provided,  however,  that in  the  case  of  a 
Participant who is at the time of exercise subject to Section 16 of the Exchange Act, any 
portion of the exercise price representing a fraction of a Share shall in any event be paid in 
cash or in property other than any equity security (as defined by the Exchange Act) of the 
Company. Delivery of Shares in payment of the exercise price of an Option, if authorized by 
the Committee, may be accomplished through the effective transfer to the Company of Shares 
held by a broker or other agent.

Unless otherwise determined by the Committee, the Company will also cooperate with any 
Person exercising an Option who participates in a cashless exercise program of a broker or 
other agent under which all or part of the Shares received upon exercise of the Option are 
sold through the broker or other agent, for the purpose of paying the exercise price of an 
Option. Notwithstanding the preceding sentence, unless the Committee, in its discretion, shall 
otherwise determine, the exercise of the Option shall not be deemed to occur, and no Shares 
will be issued by the Company upon exercise of an Option, until the Company has received 
payment in full of the exercise price.

 (iv)  Termination of Employment. In the case of Participants, unless otherwise determined by the 

Committee and/or reflected in the Award Agreement or award program:

(A) 

if a Participant shall die while employed or engaged by the Company or a Subsidiary 
or affiliate or during a period following termination of employment or engagement 

5

  
(B) 

(C) 

(D) 

during which an Option otherwise remains exercisable under this Section 6.02(iv), 
Options  granted  to  the  Participant,  to  the  extent  exercisable  at  the  time  of  the 
Participant’s death, may be exercised within two years after the date of the Participant’s 
death,  but  not  later  than  the  expiration  date  of  the  Options,  by  the  executor  or 
administrator  of  the  Participant’s  estate  or  by  the  Person  or  Persons  to  whom  the 
Participant shall have transferred such right by will or by the laws of descent and 
distribution.

if the Participant must terminate employment or engagement due to disability, the 
Options may be exercised within three years after the date of termination, but not later 
than the expiration date of the Options.

if the Participant’s employment or engagement is terminated by reason of Retirement 
the Options shall vest and shall become immediately exercisable in full on the date of 
termination and may be exercised within three years after the date of Retirement, but 
not later than the expiration date of the Options.

if the employment or engagement of a Participant with the Company or its Subsidiaries 
or affiliates shall be involuntarily terminated under circumstances which would qualify 
the Participant for benefits under a severance plan of the Company or shall terminate 
his or her employment or engagement with the written consent of the Company or a 
Subsidiary, the Committee may elect to vest the Options immediately. Options granted 
to the Participant, to the extent exercisable at the date of the Participant’s termination 
of employment or engagement, may be exercised within six months after the date of 
termination of employment or engagement, but not later than the expiration date of 
the Options.

(E) 

except  to  the  extent  an  Option  remains  exercisable  under  paragraphs  (A) through 
(D) above, any Option granted to a Participant shall terminate six months after the 
date of termination of employment or engagement of the Participant with the Company 
or a Subsidiary or affiliate.

 (v) 

Individual Option Limit. The aggregate number of Shares for which Options may be granted 
under the Plan to any single Participant in any calendar year shall not exceed 666,667 Shares. 
The limitation in the preceding sentence shall be interpreted and applied in a manner consistent 
with Section 162(m) of the Code. 

6.03  Restricted Stock or Restricted Stock Units. The Committee is authorized to grant Restricted Stock 

or Restricted Stock Units to Participants on the following terms and conditions:

(i) 

Issuance and Restrictions. Restricted Stock or Restricted Stock Units shall be subject to such 
restrictions on transferability and other restrictions as the Committee may impose (including, 
without limitation, limitations on the right to vote Restricted Stock or the right to receive 
dividends  or  dividend  equivalents  thereon),  which  restrictions  may  lapse  separately  or  in 
combination at such times, under such circumstances, in such installments or otherwise, as 
the  Committee  shall  determine  at  the  time  of  grant  or  thereafter.  The  restriction  period 
applicable to Restricted Stock or Restricted Stock Units shall, in the case of a time-based 
restriction, be not less than two years, with ratable vesting over such period or, in the case of 
a performance-based restriction period, be not less than one year.

(ii) 

Forfeiture. Except as otherwise determined by the Committee at the time of grant or thereafter, 
upon termination of employment, engagement or other service (as determined under criteria 

6

established by the Committee) during the applicable restriction period, Restricted Stock or 
Restricted  Stock  Units  that  are  at  that  time  subject  to  restrictions  shall  be  forfeited  and 
reacquired by the Company; provided, however, that the Committee may provide, by rule or 
regulation  or  in  any Award Agreement,  that  restrictions  on  Restricted  Stock  or  Restricted 
Stock Units shall be waived in whole or in part in the event of terminations resulting from 
specified causes, and the Committee may in other cases waive in whole or in part restrictions 
on Restricted Stock or Restricted Stock Units.

(iii)  Certificates for Shares. Restricted Stock or Restricted Stock Units granted under the Plan may 
be evidenced in such manner as the Committee shall determine, including, without limitation, 
with respect to Restricted Stock, issuance of certificates representing Shares, which may be 
held in escrow. Certificates representing Restricted Stock shall be registered in the name of 
the Participant and shall bear an appropriate legend referring to the terms, conditions and 
restrictions applicable to such Restricted Stock.

6.04  Performance Awards. The Committee is authorized to grant Performance Awards to Participants on 

the following terms and conditions:

(i) 

 (ii) 

Right to Payment. A Performance Award shall represent a right to receive Shares based on 
the achievement, or the level of achievement, during a specified Performance Period of one 
or more Performance Goals established by the Committee at the time of the Award.

Terms of Performance Awards. At or prior to the time a Performance Award is granted, the 
Committee shall cause to be set forth in the Award Agreement or otherwise in writing (1) the 
Performance Goals applicable to the Award and the Performance Period during which the 
achievement of the Performance Goals shall be measured, (2) the amount which may be earned 
by the Participant based on the achievement, or the level of achievement, of the Performance 
Goals or the formula by which such amount shall be determined and (3) such other terms and 
conditions  applicable  to  the Award  as  the  Committee  may,  in  its  discretion,  determine  to 
include therein. The terms so established by the Committee shall be objective such that a third 
party having knowledge of the relevant facts could determine whether or not any Performance 
Goal has been achieved, or the extent of such achievement, and the amount, if any, which has 
been earned by the Participant based on such performance. The Committee may retain the 
discretion to reduce (but not to increase) the amount of a Performance Award which will be 
earned based on the achievement of Performance Goals. When the Performance Goals are 
established, the Committee shall also specify the manner in which the level of achievement 
of such Performance Goals shall be calculated and the weighting assigned to such Performance 
Goals.  The  Committee  may  determine  that  unusual  items  or  certain  specified  events  or 
occurrences, including changes in accounting standards or tax laws and the effects of non-
operational  items  or  extraordinary  items  as  defined  by  generally  accepted  accounting 
principles, shall be excluded from the calculation to the extent permitted in Section 162(m).

 (iii)  Performance Goals. “Performance Goals” shall mean one or more pre-established, objective 
measures of performance during a specified “Performance Period,” selected by the Committee 
in its discretion.

Performance Goals may be based upon one or more of the following objective performance 
measures and expressed in either, or a combination of, absolute or relative values: earnings 
per share, earnings per share growth, return on capital employed, costs, net income, net income 
growth,  operating  margin,  revenues,  revenue  growth,  revenue  from  operations,  expenses, 
income from operations as a percent of capital employed, income from operations, cash flow, 

7

  
market share, return on equity, return on assets, earnings (including EBITDA and EBIT), 
operating cash flow, operating cash flow as a percent of capital employed, economic value 
added,  gross  margin,  total  shareholder  return,  workforce  diversity,  number  of  accounts, 
workers’ compensation claims, budgeted amounts, cost per hire, turnover rate, and/or training 
costs and expenses. Performance Goals based on such performance measures may be based 
either on the performance of the Company, a Subsidiary or Subsidiaries, affiliate, any branch, 
department, business unit or other portion thereof under such measure for the Performance 
Period and/or upon a comparison of such performance with the performance of a peer group 
of  companies,  prior  Performance  Periods  or  other  measure  selected  or  defined  by  the 
Committee at the time of making a Performance Award. The Committee may in its discretion 
also determine to use other objective performance measures as Performance Goals.

(iv) 

Committee Certification. Following completion of the applicable Performance Period, and 
prior to any payment of a Performance Award to the Participant, the Committee shall determine 
in accordance with the terms of the Performance Award and shall certify in writing whether 
the applicable Performance Goal or Goals were achieved, or the level of such achievement, 
and  the  amount,  if  any,  earned  by  the  Participant  based  upon  such  performance.  For  this 
purpose, approved minutes of the meeting of the Committee at which certification is made 
shall be sufficient to satisfy the requirement of a written certification.

Performance Awards are not intended to provide for the deferral of compensation, such that 
payment of Performance Awards shall be paid within two and one-half months following the 
end of the calendar year in which the Performance Period ends or such other time period if 
and to the extent as may be required to avoid characterization of such Awards as deferred 
compensation.

(v)  Maximum Individual Performance Award Payments. In any one calendar year, the maximum 
amount which may be earned by any single Participant under Performance Awards granted 
under the Plan  shall be  limited to 666,667  Shares.  In the case of  multi-year Performance 
Periods,  the  amount  which  is  earned  in  any  one  calendar  year  is  the  amount  paid  for  the 
Performance Period divided by the number of calendar years in the period. In applying this 
limit, the number of Shares earned by a Participant shall be measured as of the close of the 
applicable  calendar  year  which  ends  the  Performance  Period,  regardless  of  the  fact  that 
certification by the Committee and actual payment to the Participant may occur in a subsequent 
calendar year or years. 

(vi) 

Termination of Employment. Except as may be set forth in the Participant’s Award Agreement 
or  as  otherwise  determined  by  the  Committee,  vesting  shall  cease  on  the  date  of  the 
Participant’s termination of employment or engagement.

6.05  Other Stock-Based Awards. The Committee is authorized, subject to limitations under applicable 
law, to grant to Participants, in lieu of salary, cash bonus, fees or other payments, such other Awards 
that are denominated or payable in, valued in whole or in part by reference to, or otherwise based on, 
or related to, Shares, as deemed by the Committee to be consistent with the purposes of the Plan, 
including,  without  limitation,  purchase  rights,  appreciation  rights,  Shares  awarded  which  are  not 
subject to any restrictions or conditions, convertible securities, exchangeable securities or other rights 
convertible or exchangeable into Shares, as the Committee in its discretion may determine. In the 
discretion of the Committee, such Other Stock-Based Awards, including Shares, or other types of 
Awards authorized under the Plan, may be used in connection with, or to satisfy obligations of the 
Company or a Subsidiary under, other compensation or incentive plans, programs or arrangements 
of the Company or any Subsidiary for eligible Participants.

8

 
The Committee shall determine the terms and conditions of Other Stock-Based Awards. Shares or 
securities delivered pursuant to a purchase right granted under this Section 6.05 shall be purchased 
for such consideration, paid for by such methods and in such forms, including, without limitation, 
cash, Shares, or other property or any combination thereof, as the Committee shall determine, but 
the value of such consideration shall not be less than the Fair Market Value of such Shares or other 
securities on the date of grant of such purchase right.

Appreciation rights may not be granted at a price less than the fair market value of the underlying 
Shares on the date of grant. Delivery of Shares or other securities in payment of a purchase right or 
appreciation right, if authorized by the Committee, may be accomplished through the effective transfer 
to  the  Company  of  Shares  or  other  securities  held  by  a  broker  or  other  agent.  Unless  otherwise 
determined by the Committee, the Company will also cooperate with any Person exercising a purchase 
right who participates in a cashless exercise program of a broker or other agent under which all or 
part of the Shares or securities received upon exercise of a purchase right are sold through the broker 
or other agent, or under which the broker or other agent makes a loan to such Person, for the purpose 
of paying the exercise price of a purchase right.

Notwithstanding  the  preceding  sentence,  unless  the  Committee,  in  its  discretion,  shall  otherwise 
determine, the exercise of the purchase right shall not be deemed to occur, and no Shares or other 
securities will be issued by the Company upon exercise of a purchase right, until the Company has 
received payment in full of the exercise price.

SECTION 7.  GENERAL TERMS OF AWARDS 

7.01  Stand-Alone, Tandem and Substitute Awards. Awards granted under the Plan may, in the discretion 
of the Committee, be granted either alone or in addition to, or in tandem with, any other Award granted 
under the Plan or any award granted under any other plan, program or arrangement of the Company 
or  any  Subsidiary  (subject  to  the  terms  of  Section 9.01)  or  any  business  entity  acquired  or  to  be 
acquired by the Company or a Subsidiary.

Awards granted in addition to or in tandem with other Awards or awards may be granted either at the 
same time as or at a different time from the grant of such other Awards or awards.

7.02  Certain Restrictions Under Rule 16b-3. Upon the effectiveness of any amendment to Rule 16b-3, 
this Plan and any Award Agreement for an outstanding Award held by a Participant then subject to 
Section 16 of the Exchange Act shall be deemed to be amended, without further action on the part 
of the Committee, the Board or the Participant, to the extent necessary for Awards under the Plan or 
such Award Agreement to qualify for the exemption provided by Rule 16b-3, as so amended, except 
to the extent any such amendment requires shareholder approval.

7.03  Decisions Required to be Made by the Committee. Other provisions of the Plan and any Award 
Agreement notwithstanding, if any decision regarding an Award or the exercise of any right by a 
Participant, at any time such Participant is subject to Section 16 of the Exchange Act, is required to 
be made or approved by the Committee or the Board in order that a transaction by such Participant 
will be exempt under Rule 16b-3, then the Committee or the Board shall retain full and exclusive 
power and authority to make such decision or to approve or disapprove any such decision by the 
Participant.

9

  
  
  
  
7.04  Term of Awards. The term of each Award shall be for such period as may be determined by the 
Committee; provided, however, that in no event shall the term of any Option exceed a period of ten 
years from the date of its grant.

7.05  Form of Payment of Awards. Subject to the terms of the Plan and any applicable Award Agreement, 
payments or substitutions to be made by the Company upon the grant, exercise or other payment or 
distribution of an Award may be made in such forms as the Committee shall determine at the time of 
grant or thereafter (subject to the terms of Section 9.01), including, without limitation, cash, Shares, 
or other property or any combination thereof, in each case in accordance with rules and procedures 
established, or as otherwise determined, by the Committee.

7.06  Limits on Transfer of Awards; Beneficiaries. No right or interest of a Participant in any Award 
shall be pledged, encumbered or hypothecated to or in favor of any Person other than the Company, 
or shall be subject to any lien, obligation or liability of such Participant to any Person other than the 
Company or a Subsidiary except as otherwise established by the Committee at the time of grant or 
thereafter.  No Award  and  no  rights  or  interests  therein  shall  be  assignable  or  transferable  by  a 
Participant otherwise than by will or the laws of descent and distribution, and any Option or other 
right to purchase or acquire Shares granted to a Participant under the Plan shall be exercisable during 
the Participant’s lifetime only by such Participant. A beneficiary, guardian, legal representative or 
other Person claiming any rights under the Plan from or through any Participant shall be subject to 
all the terms and conditions of the Plan and any Award Agreement applicable to such Participant as 
well as any additional restrictions or limitations deemed necessary or appropriate by the Committee.

7.07  Registration and Listing Compliance. No Award shall be paid and no Shares or other securities 
shall be distributed with respect to any Award in a transaction subject to the registration requirements 
of the Securities Act of 1933, as amended, or any state securities law or subject to a listing requirement 
under any listing agreement between the Company and any national securities exchange, and no 
Award shall confer upon any Participant rights to such payment or distribution until such laws and 
contractual obligations of the Company have been complied with in all material respects. Except to 
the extent required by the terms of an Award Agreement or another contract between the Company 
and the Participant, neither the grant of any Award nor anything else contained herein shall obligate 
the Company to take any action to comply with any requirements of any such securities laws or 
contractual obligations relating to the registration (or exemption therefrom) or listing of any Shares 
or other securities, whether or not necessary in order to permit any such payment or distribution.

7.08  Stock Certificates. Awards representing Shares under the Plan may be recorded in book entry form 
until the lapse of restrictions or limitations thereon, or issued in the form of certificates. All certificates 
for Shares delivered under the terms of the Plan shall be subject to such stop-transfer orders and other 
restrictions as the Committee may deem advisable under federal or state securities laws, rules and 
regulations  thereunder,  and  the  rules  of  any  national  securities  exchange  or  automated  quotation 
system on which Shares are listed or quoted. The Committee may cause a legend or legends to be 
placed  on  any  such  certificates  to  make  appropriate  reference  to  such  restrictions  or  any  other 
restrictions or limitations that may be applicable to Shares. In addition, during any period in which 
Awards or Shares are subject to restrictions or limitations under the terms of the Plan or any Award 
Agreement, the Committee may require any Participant to enter into an agreement providing that 
certificates representing Shares issuable or issued pursuant to an Award shall remain in the physical 
custody of the Company or such other Person as the Committee may designate.

10

SECTION 8. ADJUSTMENT PROVISIONS 

8.01 

If a dividend, dividend equivalents or other distribution shall be declared upon the Common Stock 
payable in shares of the Common Stock, the number of shares of Common Stock then subject to any 
outstanding Options, Performance Awards or Other Stock Based Awards, the number of shares of 
Common Stock which may be issued under the Plan but are not then subject to outstanding Options, 
Performance Awards or Other Stock Based Awards and the maximum number of shares as to which 
Options  or  Performance Awards  may  be  granted  and  as  to  which  shares  may  be  awarded  under 
Sections 6.02(vi) and 6.04(v), shall be adjusted by adding thereto the number of shares of Common 
Stock which would have been distributable thereon if such shares had been outstanding on the date 
fixed for determining the shareholders entitled to receive such stock dividend or distribution. Shares 
of Common Stock so distributed with respect to any Restricted Stock held in escrow shall also be 
held by the Company in escrow and shall be subject to the same restrictions as are applicable to the 
Restricted Stock on which they were distributed.

If the outstanding shares of Common Stock shall be changed into or exchangeable for a different 
number or kind of shares of stock or other securities of the Company or another company, or cash or 
other  property,  whether  through  reorganization,  reclassification,  recapitalization,  stock  split-up, 
combination  of  shares,  merger  or  consolidation,  then  the  Committee  is  authorized  and  has  sole 
discretion, as to any Award of Options, Restricted Stock, Restricted Stock Units, Performance Award 
or Other Stock-Based Awards, to take any one or more of the following actions (which need not be 
uniform for Awards):  (i) provide for the purchase of any such Award for an amount of cash equal to 
the net value of such Award to the holder thereof (taking into account any exercise price with respect 
to such Award and the Fair Market Value of the Shares as of that time) that could have been attained 
upon the exercise of such Award or realization of the Participant’s rights had such Award been currently 
exercisable  or  payable;  (ii)  make  such  adjustment  to  any  such  Award  then  outstanding  as  the 
Committee deems appropriate to reflect such change or exchange of Shares for a different number 
or kind of shares of stock or other securities; and (iii) cause any such Award then outstanding to be 
assumed, or new rights substituted therefor, by the Company or such other company then a party to 
such transaction, including without limitation, by the substitution for the shares of Common Stock 
then subject to outstanding Awards the number and kind of shares of stock or other securities (and 
the cash or other property) into which each outstanding share of Common Stock shall be so changed 
or for which each such share shall be exchangeable. In such case, the Committee shall also have the 
discretion to cause there to be substituted for each share of Common Stock which may in the future 
be issued under the Plan but which is not then subject to any outstanding Award the number and kind 
of shares of stock or other securities into which each outstanding share of Common Stock shall be 
so changed or for which each such share shall be exchangeable. Unless otherwise determined by the 
Committee in its discretion, any such stock or securities, as well as any cash or other property, into 
or  for  which  any  Restricted  Stock  held  in  escrow  may  be  changed  or  exchangeable  in  any  such 
transaction in the Committee’s discretion shall also be held by the Company in escrow and shall be 
subject to the same restrictions as are applicable to the Restricted Stock in respect of which such 
stock, securities, cash or other property was issued or distributed.

In case of any adjustment or substitution as provided for in this Section 8.01, the aggregate option 
price for all Shares subject to each then outstanding Option, Performance Award or Other Stock Based 
Award prior to such adjustment or substitution shall be the aggregate option price for all shares of 
stock or other securities (including any fraction), cash or other property to which such Shares shall 
have been adjusted or which shall have been substituted for such Shares. Any new option price per 
share or other unit shall be carried to at least three decimal places, with the last decimal place rounded 
upwards to the nearest whole number.

11

  
  
If the outstanding shares of the Common Stock shall be changed in value by reason of any spin-off, 
split-off, split-up, dividend in partial liquidation, dividend in property other than cash, or extraordinary 
distribution to shareholders of the Common Stock, then (a) the Committee shall make any adjustments 
to any then outstanding Option, Performance Award or Other Stock Based Award, which it determines 
are equitably required to prevent dilution or enlargement of the rights of optionees and awardees 
which would otherwise result from any such transaction, and (b) unless otherwise determined by the 
Committee in its discretion, any stock, securities, cash or other property distributed with respect to 
any  Restricted  Stock  held  in  escrow  or  for  which  any  Restricted  Stock  held  in  escrow  shall  be 
exchanged in any such transaction shall also be held by the Company in escrow and shall be subject 
to the same restrictions as are applicable to the Restricted Stock in  respect of which  such stock, 
securities, cash or other property was distributed or exchanged.

No adjustment or substitution provided for in this Section 8.01 shall require the Company to issue 
or sell a fraction of a Share or other security. Accordingly, all fractional Shares or other securities 
which result from any such adjustment or substitution shall be eliminated and not carried forward to 
any subsequent adjustment or substitution. Owners of Restricted Stock held in escrow shall be treated 
in the same manner as owners of Common Stock not held in escrow with respect to fractional Shares 
created by an adjustment or substitution of Shares, except that, unless otherwise determined by the 
Committee in its discretion, any cash or other property paid in lieu of a fractional Share shall be 
subject to restrictions similar to those applicable to the Restricted Stock exchanged therefor.

In the event of any other change in or conversion of the Common Stock, the Committee may in its 
discretion adjust the outstanding Awards and other amounts provided in the Plan in order to prevent 
the dilution or enlargement of rights of Participants.

SECTION 9. AMENDMENTS TO AND TERMINATION OF THE PLAN 

9.01  The  Board  may  amend,  alter,  suspend,  discontinue  or  terminate  the  Plan  without  the  consent  of 
shareholders or Participants, except that, without the approval of the shareholders of the Company, 
no amendment, alteration, suspension, discontinuation or termination shall be made if shareholder 
approval is required by any federal or state law or regulation or by the rules of any stock exchange 
on which the Shares may then be listed, or if the amendment, alteration or other change materially 
increases the benefits accruing to Participants, increases the number of Shares available under the 
Plan or modifies the requirements for participation under the Plan, or if the Board in its discretion 
determines that obtaining such shareholder approval is for any reason advisable; provided, however, 
that except as provided in Section 7.02, without the written consent of the Participant, no amendment, 
alteration, suspension, discontinuation or termination of the Plan may materially and adversely affect 
the  rights  of  such  Participant  under  any Award  theretofore  granted  to  him. The  Committee  may, 
consistent with the terms of the Plan, waive any conditions or rights under, amend any terms of, or 
amend,  alter,  suspend,  discontinue  or  terminate,  any Award  theretofore  granted,  prospectively  or 
retrospectively; provided, however, that except as provided in Section 7.02, without the consent of 
a Participant, no amendment, alteration, suspension, discontinuation or termination of any Award 
may materially and adversely affect the rights of such Participant under any Award theretofore granted 
to him; and provided further that, except as provided in Section 8.01 of the Plan, the exercise price 
of  any  outstanding  Option  may  not  be  reduced,  whether  through  amendment,  cancellation  or 
replacement, unless such reduction is approved by the shareholders of the Company.

12

 
   
  
  
SECTION 10. GENERAL PROVISIONS 

10.01  No Right to Awards; No Shareholder Rights. No Participant shall have any claim to be granted 
any Award under the Plan, and there is no obligation for uniformity of treatment of Participants, 
except as provided in any other compensation, fee or other arrangement. No Award shall confer on 
any Participant any of the rights of a shareholder of the Company unless and until Shares are in fact 
issued to such Participant in connection with such Award.

10.02  Withholding. To the extent required by applicable Federal, state, local or foreign law, the Participant 
or  his  successor  shall  make  arrangements  satisfactory  to  the  Company,  in  its  discretion,  for  the 
satisfaction of any withholding tax obligations that arise in connection with an Award. The Company 
shall  not  be  required  to  issue  any  Shares  or  make  any  other  payment  under  the  Plan  until  such 
obligations are satisfied. The Company is authorized to withhold from any Award granted or any 
payment due under the Plan, including from a distribution of Shares, amounts of withholding taxes 
due with respect to an Award, its exercise or any payment thereunder, and to take such other action 
as the Committee may deem necessary or advisable to enable the Company and Participants to satisfy 
obligations for the payment of such taxes. This authority shall include authority to withhold or receive 
Shares, Awards or other property and to make cash payments in respect thereof in satisfaction of such 
tax obligations.

10.03  No Right to Employment or Continuation of Service. Nothing contained in the Plan or any Award 
Agreement  shall  confer,  and  no  grant  of  an Award  shall  be  construed  as  conferring,  upon  any 
Participant any right to continue in the employ or service of the Company or to interfere in any way 
with the right of the Company or shareholders to terminate his employment or service at any time or 
increase or decrease his compensation, fees, or other payments from the rate in existence at the time 
of granting of an Award, except as provided in any Award Agreement or other compensation, fee or 
other arrangement.

10.04  Unfunded Status of Awards; Creation of Trusts. The Plan is intended to constitute an “unfunded” 
plan for incentive compensation. With respect to any payments not yet made to a Participant pursuant 
to an Award, nothing contained in the Plan or any Award Agreement shall give any such Participant 
any rights that are greater than those of a general unsecured creditor of the Company; provided, 
however, that the Committee may authorize the creation of trusts or make other arrangements to meet 
the Company’s obligations under the Plan to deliver Shares or other property pursuant to any Award, 
which trusts or other arrangements shall be consistent with the “unfunded” status of the Plan unless 
the Committee otherwise determines.

10.05  No Limit on Other Compensatory Arrangements. Nothing contained in the Plan shall prevent the 
Company from adopting other or additional compensation, fee or other arrangements (which may 
include, without limitation, employment agreements with executives and arrangements which relate 
to Awards under the Plan), and such arrangements may be either generally applicable or applicable 
only in specific cases. Notwithstanding anything in the Plan to the contrary, the terms of each Award 
shall be construed so as to be consistent with such other arrangements in effect at the time of the 
Award.

10.06  No Fractional Shares. No fractional Shares shall be issued or delivered pursuant to the Plan or any 
Award. The Committee shall determine whether cash, other Awards or other property shall be issued 
or paid in lieu of fractional Shares or whether such fractional Shares or any rights thereto shall be 
forfeited or otherwise eliminated.

13

10.07  Governing Law. The validity, interpretation, construction and effect of the Plan and any rules and 
regulations relating to the Plan shall be governed by the laws of the Grand Duchy of Luxembourg 
(without regard to the conflicts of laws thereof).

10.08  Severability. If any provision of the Plan or any Award is or becomes or is deemed invalid, illegal 
or unenforceable in any jurisdiction, or would disqualify the Plan or any Award under any law deemed 
applicable by the Committee, such provision shall be construed or deemed amended to conform to 
applicable laws or if it cannot be construed or deemed amended without, in the determination of the 
Committee, materially altering the intent of the Plan or Award, it shall be deleted and the remainder 
of the Plan or Award shall remain in full force and effect; provided, however, that, unless otherwise 
determined by the Committee, the provision shall not be construed or deemed amended or deleted 
with respect to any Participant whose rights and obligations under the Plan are not subject to the law 
of such jurisdiction or the law deemed applicable by the Committee.

SECTION 11. EFFECTIVE DATE AND TERM OF THE PLAN 

11.01  The effective date and date of adoption of the Plan shall be August 7, 2009, the date of adoption of 
the Plan by the Board, provided that such adoption of the Plan is approved by a majority of the votes 
cast  at  a  duly  held  meeting  of  shareholders  at  which  a  quorum  representing  a  majority  of  the 
outstanding  voting  stock  of  the  Company  is,  either  in  person  or  by  proxy,  present  and  voting. 
Notwithstanding anything else contained in the Plan or in any Award Agreement, no Option or other 
purchase right granted under the Plan may be exercised, and no Shares may be distributed pursuant 
to any Award granted under the Plan, prior to such shareholder approval. In the event such shareholder 
approval is not obtained, all Awards granted under the Plan shall automatically be deemed void and 
of no effect.

14

LIST OF SUBSIDIARIES

Exhibit 21.1

The following are subsidiaries of Altisource Portfolio Solutions S.A. as of December 31, 2018 and the jurisdictions in which they 
are organized.

Name

Altisource S.à r.l.
Absotech Solutions Private Limited
Altisource Access CA, Inc.
Altisource Access, Inc.
Altisource Asia Holdings Ltd. I
Altisource Asset Acquisition, Inc.
Altisource Business Solutions, Inc.
Altisource Business Solutions Private Limited
Altisource Business Solutions S.à r.l.
Altisource Collaborative S.à r.l.
Altisource Consumer Analytics S.à r.l.
Altisource Document Solutions S.à r.l.
Altisource Fulfillment Operations, Inc.
Altisource Holdings, LLC
Altisource Mortgage Solutions S.à r.l.
Altisource Online Auction, Inc.
Altisource Outsourcing Solutions S.R.L. 
Altisource Portfolio Solutions, Inc.
Altisource Real Estate Web Portal S.à r.l.
Altisource Single Family, Inc.
Altisource Solutions B.V.
Altisource Solutions, Inc.
Altisource Solutions, LLC
Altisource Spend Management S.à r.l.
Altisource Technology Solutions S.à r.l.
Altisource US Data, Inc.
Association of Certified Mortgage Originators Risk Retention Group, Inc.
Association of Certified Originators
Beltline Road Insurance Agency, Inc.
BRS Better Neighborhoods, Inc.
CastleLine Holdings, LLC
CastleLine Re, Inc.
CastleLine Risk and Insurance Services, LLC
Coolsol Solutions Private Limited
Equator, LLC
GoldenGator, LLC
Hubzu Notes, LLC
Hubzu USA, Inc.
Investability Solutions, Inc.
Nationwide Credit, Inc.
noteXchange, LLC
Onit Solutions, LLC
Polyplay Solutions Private Limited
Power Default Services, Inc.
Premium Title Agency, Inc.
Premium Title Insurance Agency - UT, Inc.
Premium Title of California, Inc.
Premium Title Services - FL, Inc.

Jurisdiction of
incorporation or
organization

Luxembourg
India
Delaware
Delaware
Mauritius
Delaware 
Philippines
India
Luxembourg
Luxembourg
Luxembourg
Luxembourg
Delaware
Delaware
Luxembourg
Delaware
Uruguay
Delaware
Luxembourg
Delaware
Netherlands
Delaware
Delaware
Luxembourg
Luxembourg
Delaware
Nevada
Nevada
Texas
Delaware
Delaware
Nevada
Nevada
India
California
Delaware
Delaware
Delaware
Delaware
Georgia
Delaware
Colorado
India
Delaware
Delaware
Utah
California
Delaware

Name

Premium Title Services - IL, Inc.
Premium Title Services, Inc.
Premium Title Services - Indiana, Inc.
Premium Title Services - MD, Inc.
Premium Title Services - MN, Inc.
Premium Title Services - MO, Inc.
Premium Title Services - NY, Inc.
Premium Title Services - VA, Inc.
PTS – Escrow, Inc.
PTS – Texas Title, Inc.
REALHome Services and Solutions – CT, Inc.
REALHome Services and Solutions, Inc.
REIsmart, LLC
Springhouse, LLC
The Mortgage Partnership of America, L.L.C.
Timidain Solutions Private Limited
Western Progressive – Arizona, Inc.
Western Progressive – Nevada, Inc.
Western Progressive Trustee, LLC
Western Progressive – Washington, Inc.

Jurisdiction of
incorporation or
organization

Delaware
Florida
Delaware
Delaware
Delaware
Delaware
Delaware
Delaware
Delaware
Delaware
Connecticut
Florida
Delaware
Missouri
Missouri
India
Delaware
Delaware
Delaware
Washington

Exhibit 23.1

Consent of Independent Registered Public Accounting Firm

We  consent  to  the  incorporation  by  reference  in  Registration  Statement  No.  333-161175  on  Form  S-8  of  our  reports  dated 
February 26,  2019,  relating  to  the  consolidated  financial  statements  and  financial  statement  schedule  of Altisource  Portfolio 
Solutions S.A. and subsidiaries (the “Company”) (which report expresses an unqualified opinion on the consolidated financial 
statements and includes explanatory paragraphs related to the change in the method of accounting for revenue and concentration 
of revenue and uncertainties with Ocwen Financial Corporation), and our report dated February 26, 2019, relating to internal 
control over financial reporting (which report expresses an unqualified opinion on the effectiveness of the Company's internal 
control over financial reporting) appearing in this Annual Report on Form 10-K of the Company for the year ended December 31, 
2018.

/s/ Mayer Hoffman McCann P.C.

February 26, 2019
Clearwater, Florida

CERTIFICATION BY THE CHIEF EXECUTIVE OFFICER PURSUANT TO SECTION 302
OF THE SARBANES-OXLEY ACT OF 2002

I, William B. Shepro, hereby certify that:

Exhibit 31.1

1. 

I have reviewed this annual report on Form 10-K for the period ending December 31, 2018 of Altisource Portfolio Solutions 
S.A.;

2.  Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material 
fact necessary to make the statements made, in light of the circumstances under which such statements were made, not 
misleading with respect to the period covered by this report;

3.  Based on my knowledge, the financial statements, and other financial information included in this report, fairly present 
in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the 
periods presented in this report;

4.  The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and 
procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as 
defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)  designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed 
under  our  supervision,  to  ensure  that  material  information  relating  to  the  registrant,  including  its  consolidated 
subsidiaries, is made known to us by others within those entities, particularly during the period in which this report 
is being prepared;

(b)  designed such internal control over financial reporting, or caused such internal control over financial reporting to be 
designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and 
the  preparation  of  financial  statements  for  external  purposes  in  accordance  with  generally  accepted  accounting 
principles;

(c)  evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our 
conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by 
this report based on such evaluation; and

(d)  disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during 
the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that 
has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial 
reporting; and

5.  The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over 
financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons 
performing the equivalent functions):

(a)  all significant deficiencies and material weaknesses in the design or operation of internal control over financial 
reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and 
report financial information; and

(b)  any fraud, whether or not material, that involves management or other employees who have a significant role in the 

registrant’s internal control over financial reporting.

Date: February 26, 2019

By:

/s/ William B. Shepro
William B. Shepro
Director and Chief Executive Officer
(Principal Executive Officer)

CERTIFICATION BY THE CHIEF FINANCIAL OFFICER PURSUANT TO SECTION 302
OF THE SARBANES-OXLEY ACT OF 2002

I, Michelle D. Esterman, hereby certify that:

Exhibit 31.2

1. 

I have reviewed this annual report on Form 10-K for the period ending December 31, 2018 of Altisource Portfolio Solutions 
S.A.;

2.  Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material 
fact necessary to make the statements made, in light of the circumstances under which such statements were made, not 
misleading with respect to the period covered by this report;

3.  Based on my knowledge, the financial statements, and other financial information included in this report, fairly present 
in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the 
periods presented in this report;

4.  The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and 
procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as 
defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)  designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed 
under  our  supervision,  to  ensure  that  material  information  relating  to  the  registrant,  including  its  consolidated 
subsidiaries, is made known to us by others within those entities, particularly during the period in which this report 
is being prepared;

(b)  designed such internal control over financial reporting, or caused such internal control over financial reporting to be 
designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and 
the  preparation  of  financial  statements  for  external  purposes  in  accordance  with  generally  accepted  accounting 
principles;

(c)  evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our 
conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by 
this report based on such evaluation; and

(d)  disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during 
the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that 
has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial 
reporting; and

5.  The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over 
financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons 
performing the equivalent functions):

(a)  all significant deficiencies and material weaknesses in the design or operation of internal control over financial 
reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and 
report financial information; and

(b)  any fraud, whether or not material, that involves management or other employees who have a significant role in the 

registrant’s internal control over financial reporting.

Date: February 26, 2019

By:

/s/ Michelle D. Esterman
Michelle D. Esterman
Chief Financial Officer
(Principal Financial Officer and 
 Principal Accounting Officer)

 
 
 
 
 
 
 
 
 
CERTIFICATION UNDER SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
(UNITED STATES CODE, TITLE 18, CHAPTER 63, SECTION 1350)
ACCOMPANYING ANNUAL REPORT ON FORM 10-K OF
ALTISOURCE PORTFOLIO SOLUTIONS S.A. FOR THE YEAR ENDED
DECEMBER 31, 2018

Exhibit 32.1

In connection with the Annual Report on Form 10-K of Altisource Portfolio Solutions S.A. (the “Company”) for the year ended 
December 31, 2018, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), William B. Shepro, 
as Chief Executive Officer of the Company, and Michelle D. Esterman, as Chief Financial Officer of the Company, each hereby 
certifies, pursuant to 18 U.S.C. Section 1350, that:

(1)  The Report fully complies with the requirements of Section 13(a) or 15(d), as applicable, of the Securities Exchange Act 

of 1934; and

(2)  The information contained in the Report fairly presents, in all material respects, the financial condition and results of 

operations of the Company.

By:

/s/ William B. Shepro
William B. Shepro
Director and Chief Executive Officer
(Principal Executive Officer)

February 26, 2019

By:

/s/ Michelle D. Esterman
Michelle D. Esterman
Chief Financial Officer
(Principal Financial Officer and 
 Principal Accounting Officer)
February 26, 2019