2023 Summary Annual Report nyse: bhlb Accelerating momentum toward high performance Letter from our ceo Nitin J. Mhatre Dear Shareholders, At Berkshire, it is our mission to empower the financial potential of our clients and communities. We deliver on that mission by providing tailored financial solutions and a high quality, personalized experience, in both good and challenging times. That unwavering commitment and reliability is why our clients look to us as a trusted advisor to help guide them on their path toward achieving their financial goals. Underneath it all lies a foundation of resilience and strength that go hand in hand with being a purpose-driven bank that has been serving its communities for more than 175 years. In 2023, we faced a rising interest rate environment and banking sector crisis that weighed on earnings and put these ideals to the test. I’m proud to say that through our bankers’ resilience and steadfast commitment to our clients, we further strengthened our balance sheet, credit quality and liquidity position to support our organic growth and improve long-term shareholder value. Berkshire delivered solid performance for the year, building on core elements of our strategy to strengthen operations and improve our long-term momentum. This includes: • Growth in operating pre-tax, pre-provision net revenue (PPNR). • Continued improvement in asset quality and balance sheet growth. • Disciplined expense management while investing in bankers to drive deposit growth and technology, including our new online and mobile banking platform, to further improve client experience. • Hiring talented new bankers to bolster our team while recording our highest level of employee engagement. • Allocating an amount equal to the proceeds of our landmark $100 million sustainability bond within 12 months, while maintaining our top quartile national ranking for environmental, social, and governance performance in the banking sector. As a result of our efforts, we were named one of the best regional banks in America by Newsweek. We enter 2024 squarely focused on exceptional customer experience, core deposit growth, expense optimization to self-fund investments for future growth, an ongoing emphasis on credit management and initiatives to enhance operating profitability. While there is still work to do to realize our full potential, we’ve created a foundation that will allow us to accelerate the momentum. Working together with our stakeholders, we are well along our path to achieving our vision to become a high-performing, relationship-driven, community-focused bank in New England and New York. Nitin J. Mhatre Chief Executive Officer 2 Berkshire Hills Bancorp, Inc. — BHLB | berkshirebank.com Financial Highlights Financial condition ($ millions — period end) Fy23 Fy22 Fy21 Total Assets $12,431 $11,663 $11,555 Total Cash and Equivalents Total Securities Total Loans Intangibles Deposits Borrowings Shareholders’ Equity 1,203 1,607 9,040 20 685 2,033 8,335 24 1,628 2,549 6,826 30 10,633 10,327 10,069 507 1,012 126 954 111 1,182 operating results ($ millions) Net Interest Income Non-Interest Income Total Net Revenue Provision for Loan Losses Non-Interest Expense Net Income ROTCE* Fy23 $369 Fy22 $345 43 412 32 302 70 69 414 11 289 93 Fy21 $291 143 434 (1) 286 119 7.60% 9.29% 10.57% Berkshire Hills Bancorp at a Glance Berkshire Hills Bancorp, Inc. (NYSE: BHLB) is the parent company of Berkshire Bank, a relationship-driven, community-focused bank that delivers industry-leading financial expertise to clients in New England and New York. For more than 175 years, the Bank has delivered strength, stability and trusted advice to empower the financial potential of its clients and communities. » Berkshire Bank founded: 1846 » Headquarters: Boston » Total assets: $12.4b » Lines of business: Commercial and Private Banking, Retail Banking, Consumer Lending, SBA Lending, Wealth Management » Banking footprint: 96 financial centers in New England and New York » Workforce: ~1,300 recognition Operating ROTCE* 10.05% 10.07% 7.58% Newsweek America's Most Trustworthy Companies 2023 Forbes Best Workplaces 2023 per common share d ata ($) Fy23 Fy22 Fy21 Earnings $1.60 $2.02 $2.39 Communitas Award 2023 Bloomberg GEI 2023 Operating Earnings* Dividends Book Value Tangible Book Value* 2.14 0.72 23.27 22.82 2.19 0.54 21.51 20.95 1.69 0.48 24.30 23.69 * Note: Operating ROTCE, Operating Earnings, and Tangible Book Value are non-GAAP financial measures; see Form 10-K for discussion and further detail. ROTCE and Operating ROTCE include unrealized losses on AFS securities. 3 2023 Summary Annual Report corporate offices investor information transfer agent & registrar Berkshire Hills Bancorp, Inc. 60 State Street Boston, ma 02109 833-bERKbNK Investor Relations Attn: Kevin Conn Berkshire Hills Bancorp, Inc. 617-641-9206 berkshirebank.com » investorrelations@berkshirebank.com » ir.berkshirebank.com » stock listing Berkshire Hills Bancorp, Inc., is listed on the New York Stock Exchange under the symbol “bhlb.” Shareholders who wish to change the name, address or ownership of stock, report lost stock certificates, or consolidate stock accounts should contact: Broadridge Corporate Issuer Solutions, Inc. P.o. Box 1342 Brentwood, Ny 11717 844.458.9357 shareholder@broadridge.com » shareholder.broadridge.com/bhlb » 2023 Sustainability Report Learn more about our commitment to being a responsible, equitable, sustainable and community-focused bank in our 2023 Sustainability Report. berkshirebank.com/esg2023 nyse: bhlb This document contains forward-looking statements (within the meaning of the Private Securities Litigation Reform Act of 1995). There are several factors that could cause actual results to differ significantly from expectations described in the forward-looking statements. For a discussion of such factors, please see Berkshire’s most recently filed reports on Forms 10-K and 10-Q, which are available on the SEC’s website at www.sec.gov. Berkshire does not undertake any obligation to update forward-looking statements. Banking products are provided by Berkshire Bank: Member FDIC. Equal Housing Lender. Berkshire Bank is a Massachusetts chartered bank. Investment products are NOT FDIC-INSURED, are NOT A BANK DEPOSIT, NOT GUARANTEED BY THE BANK, NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY and MAY LOSE VALUE.