Quarterlytics / Financial Services / Asset Management / Canadian Western Bank / FY2009 Annual Report

Canadian Western Bank
Annual Report 2009

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FY2009 Annual Report · Canadian Western Bank
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Fundamentals

{ principles for success }

C A NA DI A N W E S T E R N BA N K GROU P 

2 0 0 9   A N N U A L   R E P O R T

9

2008 annual report    

Our History of Financial Performance

TOTAL ASSETS ($ MILLIONS)

TOTAL LOANS ($ MILLIONS)

11,636

10,601

9,525

7,268

5,705

2005

2006

2007

2008

2009

9,236

8,624

7,406

5,782

10,000

8,000

6,000

4,000

4,590

2,000

0

2005

2006

2007

2008

2009

TOTAL REVENUES (teb) ($ MILLIONS)

NET INCOME ($ MILLIONS)

328

299

273

222

186

2005

2006

2007

2008

2009

PROVISION FOR CREDIT LOSSES
(AS A PERCENTAGE OF AVERAGE LOANS)

0.24%

0.20%

0.16%

0.15%

0.15%

2005

2006

2007

2008

2009

120

100

80

60

40

20

0

100

75

50

25

0

102

106

96

72

54

2005

2006

2007

2008

2009

EFFICIENCY RATIO (teb)
(EXPENSES TO REVENUES)

48.6% 46.0% 44.6% 45.2%

48.2%

2005

2006

2007

2008

2009

12,000

10,000

8,000

6,000

4,000

2,000

0

350

300

250

200

150

100

50

0

1.00

0.75

0.50

0.25

0.00

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
c
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Fundamentals

{ principles for success }

C A NA DI A N W E S T E R N BA N K GROU P 

2 0 0 9   A N N U A L   R E P O R T

9

2008 annual report    

Our History of Financial Performance

TOTAL ASSETS ($ MILLIONS)

TOTAL LOANS ($ MILLIONS)

11,636

10,601

9,525

7,268

5,705

2005

2006

2007

2008

2009

9,236

8,624

7,406

5,782

10,000

8,000

6,000

4,000

4,590

2,000

0

2005

2006

2007

2008

2009

TOTAL REVENUES (teb) ($ MILLIONS)

NET INCOME ($ MILLIONS)

328

299

273

222

186

2005

2006

2007

2008

2009

PROVISION FOR CREDIT LOSSES
(AS A PERCENTAGE OF AVERAGE LOANS)

0.24%

0.20%

0.16%

0.15%

0.15%

2005

2006

2007

2008

2009

120

100

80

60

40

20

0

100

75

50

25

0

102

106

96

72

54

2005

2006

2007

2008

2009

EFFICIENCY RATIO (teb)
(EXPENSES TO REVENUES)

48.6% 46.0% 44.6% 45.2%

48.2%

2005

2006

2007

2008

2009

12,000

10,000

8,000

6,000

4,000

2,000

0

350

300

250

200

150

100

50

0

1.00

0.75

0.50

0.25

0.00

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Five Year Financial Summary

Performance Targets

($	thousands,	except	per	share	amounts)

Results of Operations
Net	interest	income	(teb)(1)
Less	teb	adjustment
Net	interest	income	per	financial	statements
Other	income
Total	revenues	(teb)
Total	revenues
Net	income
Return	on	common	shareholders’	equity(2)
Return	on	average	total	assets(3)
Per Common Share(4)
Average	common	shares	outstanding	(thousands)
Earnings	per	share

Basic
Diluted
Dividends
Book	value
Market	price

High
Low
				Close

Balance Sheet and Off-Balance Sheet Summary
Assets
Cash	resources,	securities	and	resale	agreements
Loans
Deposits
Subordinated	debentures
Shareholders’	equity
Assets	under	administration
Assets	under	management

Capital Adequacy
Tangible	common	equity	to	risk-weighted	assets(5)
Tier	1	ratio(6)
Total	ratio(6)

Other Information
Efficiency	ratio	(teb)(7)
Efficiency	ratio
Net	interest	margin	(teb)(8)
Net	interest	margin
Provision	for	credit	losses

as	a	percentage	of	average	loans

Net	impaired	loans	as	a	percentage	of	total	loans
Number	of	full-time	equivalent	staff	
Number	of	bank	branches

	 $	

	 $	

2009	

2008	

2007	

2006	

2005	

	 $	

	 $	

	236,354
7,847
228,507
91,612
327,966
320,119
106,285

	228,617
5,671
222,946
70,240
298,857
293,186
102,019

	 $	

210,659
5,410
205,249
62,821
273,480
268,070
96,282

	 $	

168,684
4,078
164,606
53,086
221,770
217,692
72,007

140,320
3,975
136,345
45,561
185,881
181,906
54,391

13.2% 	 	
0.86

15.9% 	 	
1.03

17.4% 	 	
1.18

14.8% 	 	
1.12

12.7%
1.03

63,613

63,214

62,354

61,514

60,394

	 $	

	1.51
1.47
0.44
12.16

23.00
7.52
21.38

	 $	

	1.61
1.58
0.42
10.70

32.20
14.67
18.44

	 $	

1.54
1.50
0.34
9.48

30.86
20.78
30.77

	 $	

1.17
1.13
0.25
8.39

22.78
16.64
21.15

0.90
0.87
0.19
7.48

20.35
11.04
17.60

	 $	 11,635,872
2,188,513
9,236,193
9,617,238
375,000
986,499
5,467,447
878,095

	 $	 10,600,732
1,798,137
8,624,069
9,245,719
375,000
679,148
4,347,723

	 $	 9,525,040
1,961,241
7,405,580
8,256,918
390,000
595,493
4,283,900

	 $	 7,268,360
1,332,987
5,781,837
6,297,007
198,126
519,530
3,344,414

	 $	 5,705,028
976,000
4,590,263
4,913,307
128,126
457,990
1,649,065

— 	 	

— 	 	

— 	 	

—

8.0% 	 	
11.3 	 	
15.4 	 	

48.2% 	 	
49.4 	 	
2.10 	 	
2.03 	 	

0.15	
	0.68	
	1,339	
37	

7.7% 	 	
8.9 	 	
13.5 	 	

45.2% 	 	
46.1 	 	
2.30 	 	
2.25 	 	

0.15	
	0.19	
	1,284	
36	

7.7% 	 	
9.1 	 	
13.7 	 	

44.6% 	 	
45.5 	 	
2.58 	 	
2.51 	 	

0.16	
(0.57)
1,185	
35	

8.6% 	 	
10.1 	 	
13.7 	 	

46.0% 	 	
46.9 	 	
2.62 	 	
2.56 	 	

0.20	
	(0.75)
1,097	
33	

9.7%
9.7
12.4

48.6%
49.7
2.66
2.59

0.24	
	(0.68)
	999	
31	

(1)	 Most	banks	analyze	revenue	on	a	taxable	equivalent	basis	(teb)	to	permit	uniform	measurement	and	comparison	of	net	interest	income.	Net	interest	income	(as	presented	in	the	consolidated	statement	of	income)	

includes	tax-exempt	income	on	certain	securities.	Since	this	income	is	not	taxable,	the	rate	of	interest	or	dividend	received	is	significantly	lower	than	would	apply	to	a	loan	or	security	of	the	same	amount.	The	adjustment	
to	taxable	equivalent	basis	increases	interest	income	and	the	provision	for	income	taxes	to	what	they	would	have	been	had	the	tax-exempt	securities	been	taxed	at	the	statutory	rate.	The	taxable	equivalent	basis	does	
not	have	a	standardized	meaning	prescribed	by	generally	accepted	accounting	principles	(GAAP)	and,	therefore,	may	not	be	comparable	to	similar	measures	presented	by	other	banks.

(2)	 Return	on	common	shareholders’	equity	is	calculated	as	net	income	after	preferred	share	dividends	divided	by	average	common	shareholders’	equity.
(3)	 Return	on	assets	is	calculated	as	net	income	after	preferred	share	dividends	divided	by	average	total	assets.
(4)	 Stock	dividends	effecting	a	two-for-one	split	of	the	Bank’s	common	shares	were	paid	in	2005	and	2007.	All	prior	period	common	share	and	per	common	share	information	has	been	restated	to	reflect	these	effective	splits.
(5)	 Tangible	common	equity	to	risk-weighted	assets	is	calculated	as	shareholders’	equity	less	subsidiary	goodwill	divided	by	risk-weighted	assets,	calculated	in	accordance	with	guidelines	issued	by	the	Office	of	the	Super-

intendent	of	Financial	Institutions	Canada	(OSFI).	As	of	November	1,	2007,	OSFI	adopted	a	new	capital	management	framework	called	Basel	II	and	capital	is	managed	and	reported	in	accordance	with	those	requirements.	
Prior	year	ratios	have	been	calculated	using	the	previous	framework.

(6)	 Tier	1	and	total	capital	adequacy	ratios	are	calculated	in	accordance	with	guidelines	issued	by	OSFI.	As	of	November	1,	2007,	OSFI	adopted	a	new	capital	management	framework	called	Basel	II	and	capital	is	managed	and	

reported	in	accordance	with	those	requirements.	Prior	year	ratios	have	been	calculated	using	the	previous	framework.	

(7)	 Efficiency	ratio	is	calculated	as	non-interest	expenses	divided	by	total	revenues.
(8)	 Net	interest	margin	is	calculated	as	net	interest	income	divided	by	average	total	assets.

When this past fiscal year began, everyone in the financial services  
industry – including Canadian Western Bank Group – was braced for  
a downturn. While the extent of the downturn was unknown, we knew 
challenging market and economic conditions would have an ongoing 
impact, and that related issues such as lower interest rates and a higher  
level of impaired loans would be reflected in our overall performance. 

We are pleased to report that Canadian Western 
Bank Group achieved or surpassed four out of seven 
of our 2009 performance target ranges despite 
the foregoing uncertainty. Annual performance 
highlights included record earnings and revenues, 
and an industry-best provision for credit losses 

measured as a percentage of average loans.  
In the coming year, while we are still uncertain  
about the timing and strength of an economic 
recovery, our minimum performance targets reflect 
ongoing confidence in our business strategies and 
the strength of our core western Canadian markets.

Net income growth 

Total revenue (teb) growth 

Loan growth 

2009 
Target Ranges 

2009 

2010 

Performance  Minimum Targets

2 to 5%  

5 to 8% 

10% 

4% 

10% 

7% 

12%

12%

10%

Provision for credit losses as a percentage of average loans 

0.15 to 0.18% 

0.15% 

0.15 to 0.20%

Efficiency ratio (teb) 

Return on common shareholders’ equity 

46 to 49%  

14 to 16%  

48.2% 

13.2% 

48%

13%

Return on assets 

0.90 to 1.05% 

0.86% 

0.90%

Eco Audit

This annual report uses paper that comes from  

well-managed forests, certified in accordance with 

the international standards of the Forest Stewardship 

Council (FSC). The paper used for the report cover 

contains 30% Post Consumer Recycled (PCR) and 

the paper used for the report contains 100% PCR 

fibre instead of virgin paper. As a result, the following 

savings to our natural resources were realized:

TREES SAVED
215

WOOD SAVED

30 TONNES

ENERGY NOT CONSUMED

68 (Million BTUs)

NET GREENHOUSE GASES PRE VENTED

20,449(lbs. Co2 Equiv.)

WASTE WATER

98,486 (Water Saved Gallons)

SOLID WASTE

5,980 (Landfill Reduced lbs.)

Above information is based on use of the following products:
155,000 sheets of 23 x 35, Envirographic 100, 60lb Text, 102M
8,500 sheets of 26 x 40, Via Felt, 80lb Cover, 320M

Data research provided by www.environmentaldefence.org 

Designed by Vision Creative Inc.    www.visioncreativeinc.com

 
 
	 	
	
	
	
	
	
	
	
	
	
	
	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
			
	 	
	 	
	 	
	 	
			
			
	 	
	 		
	 		
	 		
	 		
	 		
Five Year Financial Summary

Performance Targets

($	thousands,	except	per	share	amounts)

Results of Operations
Net	interest	income	(teb)(1)
Less	teb	adjustment
Net	interest	income	per	financial	statements
Other	income
Total	revenues	(teb)
Total	revenues
Net	income
Return	on	common	shareholders’	equity(2)
Return	on	average	total	assets(3)
Per Common Share(4)
Average	common	shares	outstanding	(thousands)
Earnings	per	share

Basic
Diluted
Dividends
Book	value
Market	price

High
Low
				Close

Balance Sheet and Off-Balance Sheet Summary
Assets
Cash	resources,	securities	and	resale	agreements
Loans
Deposits
Subordinated	debentures
Shareholders’	equity
Assets	under	administration
Assets	under	management

Capital Adequacy
Tangible	common	equity	to	risk-weighted	assets(5)
Tier	1	ratio(6)
Total	ratio(6)

Other Information
Efficiency	ratio	(teb)(7)
Efficiency	ratio
Net	interest	margin	(teb)(8)
Net	interest	margin
Provision	for	credit	losses

as	a	percentage	of	average	loans

Net	impaired	loans	as	a	percentage	of	total	loans
Number	of	full-time	equivalent	staff	
Number	of	bank	branches

	 $	

	 $	

2009	

2008	

2007	

2006	

2005	

	 $	

	 $	

	236,354
7,847
228,507
91,612
327,966
320,119
106,285

	228,617
5,671
222,946
70,240
298,857
293,186
102,019

	 $	

210,659
5,410
205,249
62,821
273,480
268,070
96,282

	 $	

168,684
4,078
164,606
53,086
221,770
217,692
72,007

140,320
3,975
136,345
45,561
185,881
181,906
54,391

13.2% 	 	
0.86

15.9% 	 	
1.03

17.4% 	 	
1.18

14.8% 	 	
1.12

12.7%
1.03

63,613

63,214

62,354

61,514

60,394

	 $	

	1.51
1.47
0.44
12.16

23.00
7.52
21.38

	 $	

	1.61
1.58
0.42
10.70

32.20
14.67
18.44

	 $	

1.54
1.50
0.34
9.48

30.86
20.78
30.77

	 $	

1.17
1.13
0.25
8.39

22.78
16.64
21.15

0.90
0.87
0.19
7.48

20.35
11.04
17.60

	 $	 11,635,872
2,188,513
9,236,193
9,617,238
375,000
986,499
5,467,447
878,095

	 $	 10,600,732
1,798,137
8,624,069
9,245,719
375,000
679,148
4,347,723

	 $	 9,525,040
1,961,241
7,405,580
8,256,918
390,000
595,493
4,283,900

	 $	 7,268,360
1,332,987
5,781,837
6,297,007
198,126
519,530
3,344,414

	 $	 5,705,028
976,000
4,590,263
4,913,307
128,126
457,990
1,649,065

— 	 	

— 	 	

— 	 	

—

8.0% 	 	
11.3 	 	
15.4 	 	

48.2% 	 	
49.4 	 	
2.10 	 	
2.03 	 	

0.15	
	0.68	
	1,339	
37	

7.7% 	 	
8.9 	 	
13.5 	 	

45.2% 	 	
46.1 	 	
2.30 	 	
2.25 	 	

0.15	
	0.19	
	1,284	
36	

7.7% 	 	
9.1 	 	
13.7 	 	

44.6% 	 	
45.5 	 	
2.58 	 	
2.51 	 	

0.16	
(0.57)
1,185	
35	

8.6% 	 	
10.1 	 	
13.7 	 	

46.0% 	 	
46.9 	 	
2.62 	 	
2.56 	 	

0.20	
	(0.75)
1,097	
33	

9.7%
9.7
12.4

48.6%
49.7
2.66
2.59

0.24	
	(0.68)
	999	
31	

(1)	 Most	banks	analyze	revenue	on	a	taxable	equivalent	basis	(teb)	to	permit	uniform	measurement	and	comparison	of	net	interest	income.	Net	interest	income	(as	presented	in	the	consolidated	statement	of	income)	

includes	tax-exempt	income	on	certain	securities.	Since	this	income	is	not	taxable,	the	rate	of	interest	or	dividend	received	is	significantly	lower	than	would	apply	to	a	loan	or	security	of	the	same	amount.	The	adjustment	
to	taxable	equivalent	basis	increases	interest	income	and	the	provision	for	income	taxes	to	what	they	would	have	been	had	the	tax-exempt	securities	been	taxed	at	the	statutory	rate.	The	taxable	equivalent	basis	does	
not	have	a	standardized	meaning	prescribed	by	generally	accepted	accounting	principles	(GAAP)	and,	therefore,	may	not	be	comparable	to	similar	measures	presented	by	other	banks.

(2)	 Return	on	common	shareholders’	equity	is	calculated	as	net	income	after	preferred	share	dividends	divided	by	average	common	shareholders’	equity.
(3)	 Return	on	assets	is	calculated	as	net	income	after	preferred	share	dividends	divided	by	average	total	assets.
(4)	 Stock	dividends	effecting	a	two-for-one	split	of	the	Bank’s	common	shares	were	paid	in	2005	and	2007.	All	prior	period	common	share	and	per	common	share	information	has	been	restated	to	reflect	these	effective	splits.
(5)	 Tangible	common	equity	to	risk-weighted	assets	is	calculated	as	shareholders’	equity	less	subsidiary	goodwill	divided	by	risk-weighted	assets,	calculated	in	accordance	with	guidelines	issued	by	the	Office	of	the	Super-

intendent	of	Financial	Institutions	Canada	(OSFI).	As	of	November	1,	2007,	OSFI	adopted	a	new	capital	management	framework	called	Basel	II	and	capital	is	managed	and	reported	in	accordance	with	those	requirements.	
Prior	year	ratios	have	been	calculated	using	the	previous	framework.

(6)	 Tier	1	and	total	capital	adequacy	ratios	are	calculated	in	accordance	with	guidelines	issued	by	OSFI.	As	of	November	1,	2007,	OSFI	adopted	a	new	capital	management	framework	called	Basel	II	and	capital	is	managed	and	

reported	in	accordance	with	those	requirements.	Prior	year	ratios	have	been	calculated	using	the	previous	framework.	

(7)	 Efficiency	ratio	is	calculated	as	non-interest	expenses	divided	by	total	revenues.
(8)	 Net	interest	margin	is	calculated	as	net	interest	income	divided	by	average	total	assets.

When this past fiscal year began, everyone in the financial services  
industry – including Canadian Western Bank Group – was braced for  
a downturn. While the extent of the downturn was unknown, we knew 
challenging market and economic conditions would have an ongoing 
impact, and that related issues such as lower interest rates and a higher  
level of impaired loans would be reflected in our overall performance. 

We are pleased to report that Canadian Western 
Bank Group achieved or surpassed four out of seven 
of our 2009 performance target ranges despite 
the foregoing uncertainty. Annual performance 
highlights included record earnings and revenues, 
and an industry-best provision for credit losses 

measured as a percentage of average loans.  
In the coming year, while we are still uncertain  
about the timing and strength of an economic 
recovery, our minimum performance targets reflect 
ongoing confidence in our business strategies and 
the strength of our core western Canadian markets.

Net income growth 

Total revenue (teb) growth 

Loan growth 

2009 
Target Ranges 

2009 

2010 

Performance  Minimum Targets

2 to 5%  

5 to 8% 

10% 

4% 

10% 

7% 

12%

12%

10%

Provision for credit losses as a percentage of average loans 

0.15 to 0.18% 

0.15% 

0.15 to 0.20%

Efficiency ratio (teb) 

Return on common shareholders’ equity 

46 to 49%  

14 to 16%  

48.2% 

13.2% 

48%

13%

Return on assets 

0.90 to 1.05% 

0.86% 

0.90%

Eco Audit

This annual report uses paper that comes from  

well-managed forests, certified in accordance with 

the international standards of the Forest Stewardship 

Council (FSC). The paper used for the report cover 

contains 30% Post Consumer Recycled (PCR) and 

the paper used for the report contains 100% PCR 

fibre instead of virgin paper. As a result, the following 

savings to our natural resources were realized:

TREES SAVED
215

WOOD SAVED

30 TONNES

ENERGY NOT CONSUMED

68 (Million BTUs)

NET GREENHOUSE GASES PRE VENTED

20,449(lbs. Co2 Equiv.)

WASTE WATER

98,486 (Water Saved Gallons)

SOLID WASTE

5,980 (Landfill Reduced lbs.)

Above information is based on use of the following products:
155,000 sheets of 23 x 35, Envirographic 100, 60lb Text, 102M
8,500 sheets of 26 x 40, Via Felt, 80lb Cover, 320M

Data research provided by www.environmentaldefence.org 

Designed by Vision Creative Inc.    www.visioncreativeinc.com

 
 
	 	
	
	
	
	
	
	
	
	
	
	
	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
			
	 	
	 	
	 	
	 	
			
			
	 	
	 		
	 		
	 		
	 		
	 		
Table of Contents

1 

2 

Fundamentals

Canadian Western Bank Group

4  Q&A with the President and CEO

8  Message from the Chairman

10  Canadian Western Bank

12  Canadian Direct Financial

13  Canadian Western Financial

14  Canadian Western Trust

15  Optimum Mortgage

16  Valiant Trust

17  Canadian Direct Insurance

18  Adroit Investment Management

19  Corporate Social Responsibility

22  Corporate Governance

24  Management’s Discussion & Analysis

Fundamentals

It  all  begins  with  the  fundamentals.  Defining  what  you  do,  why  you  
do it, and the best way to get it done is essential to business success. It helps 
you  chart  growth,  explore  new  opportunities  and  adapt  to  changing 
customer needs. It also helps you stay focused when challenges arise.

66  Financial Statements

101  Glossary of Key Terms

102  Board of Directors

102  Senior Officers

At  Canadian  Western  Bank  Group,  we’ve  built  our  reputation  and  success  on  our 
fundamental commitment to providing superior customer experiences. We listen to our 
customers  and  endeavor  to  create  products  and  services  focused  on  their  needs,  while 
maintaining our commitment to sensible and prudent business practices. Sticking to what 
we know is key to our success, as is our common sense approach to growing our businesses. 
We  work  constantly  to  build  long-lasting  relationships  with  our  clients,  employees  and 
other stakeholders.

These fundamentals have guided our development for more than a quarter century and 
will help us emerge from current challenges poised for continued growth. In the following 
pages, you’ll learn more about the fundamentals that guide Canadian Western Bank Group 
– our strategies, our business lines and our priorities – and how those fundamentals shape 
both who we are and who we will become.

103  Shareholder Information

103  Award of Excellence Recipients 

104  Locations

Number of truly successful banks from Western Canada (CWB)

 p  1

www.cwbankgroup.com

Canadian Western Bank Group

We’ve  come  a  long  way  from  our  humble  beginnings  in  1984,  when 
we  started  with  our  first  employee  and  the  goal  of  creating  a  bank  that  
would  invest  its  expertise  and  resources  in  the  West.  Today,  more  than  
25 years later, Canadian Western Bank (CWB) is the largest Canadian 
bank  headquartered  in  Western  Canada.  CWB  and  its  subsidiaries, 
which, together comprise Canadian Western Bank Group (CWB Group)  
now  includes  37  banking  branches,  eight  trust  locations,  two  insurance 
service centres and one wealth management location. We have combined 
balance sheet assets of nearly $12 billion, trust assets under administration 
of  more  than  $5  billion  and  assets  under  management  approaching  
$1 billion. We employ more than 1,400 people in nearly 50 communities. 
And, our first employee is still with us today.

Fig. 1.0

Principles for success

The corporate headquarters of the  
Canadian Western Bank Group is located  
in Edmonton, Alberta.

Fig. 1.1

Each figure represents 100 employees 
of the Canadian Western Bank Group.

ALBERTA - 802

BRITISH COLUMBIA - 573

MANITOBA -18

SASKATCHEWAN - 51

ONTARIO - 7

Although we’ve grown significantly, the main principles for our success have not changed: 
we focus on the needs of Western Canada, offer exceptional customer service and adhere 
to  a  common  sense  approach  to  doing  business.  We  maintain  our  commitment  to  local 
decision  making  and  continue  to  build  on  our  disciplined  strategies  for  ongoing  growth 
and diversification. CWB's subsidiaries include Canadian Western Trust Company, Valiant 
Trust Company, Canadian Direct Insurance Incorporated, Adroit Investment Management 
Ltd. and Canadian Western Financial Ltd. Canadian Direct Financial is a division of CWB, 
while Optimum Mortgage is a division of Canadian Western Trust Company.

At Canadian Western Bank Group, we are proud of what we’ve accomplished and of our 
ability to stay true to our fundamentals, both in the best of times and in very challenging 
times such as this past year. We continued to grow and support our customers, achieved 
record  annual  earnings  and  revenues,  and  marked  our  86th  consecutive  profitable  quarter, 
all amidst the most uncertain operating and economic environment in decades, particularly 
for financial institutions. Both our employees and clients rose to the challenges that were 
presented this past year, and Canadian Western Bank Group has emerged much stronger 
for the experience.

“Canadian Western Bank has built a very impressive balance sheet over the 
years, but people by far represent our most valued asset. It’s the tremendous 
commitment and talent of our staff that really underpin CWB Group’s 
ongoing success and growth.”

Tracey Ball
Executive Vice President and Chief Financial Officer
Canadian Western Bank Group

2 f  Number of new CWB branches opened in 2009

Canadian Western Bank Group

Canadian Western Bank, along with its 
subsidiaries and operating divisions, together 
comprises Canadian Western Bank Group 

Subsidiary Company

Operating Division

† Includes both full and part time employees

Canadian Western
Bank Group

Employees†:  1,400+
Clients:  500,000+
Total Assets:  
$11.6 billion+
President & CEO:  
Larry M. Pollock
Chairman:  
Jack C. Donald

Canadian 
Western Bank

Employees†: 1,005
Consecutive
Profitable Quarters:
86
Total Branches : 37

Canadian Direct
Insurance

Employees†: 272
Insurance Policies 
Outstanding (#):
175,000+
Gross Written 
Premiums:
$116 million+

Valiant Trust

Employees†: 42
Appointments in 
2009 (#): 468
Number of Clients:
260+

Canadian
Western Trust

Employees†: 79
Investment Accounts
(#): 42,000+
Total Assets Under
Administration:
$5,400 million+

Adroit Investment
Management

Employees†: 12
Total Assets Under 
Management:
$878 million+
Number of Client
Relationships: 312

Optimum
Mortgage

Employees†: 34
Total Mortgages:
$561 million
Client Mortgages (#):
2,200+

Canadian
Direct Financial

Established: 2008
Deposits:
$60 million+
Provinces in Canada 
Where  CDF Products 
Are Offered (#): 9

Canadian
Western Financial

Mutual Fund 
Representatives (#): 
95
Client Mutual
Funds:
$95 million

 Number of CEOs throughout CWB’s history

 p  3

An Interview with Larry M. Pollock,  
President and CEO

Q: How did CWB Group perform in fiscal 2009?

A:  Under  normal  conditions,  I  would  have  considered  our  performance  good, 
but  considering  the  market  turmoil  and  recessionary  environment  we  were  up 
against,  I  think  we  performed  very  well.  Of  course,  none  of  us  knew  exactly  what 
to expect at the beginning of the year, but we put strategies in place to help mitigate 
most of the issues we could foresee – lack of liquidity in the markets, ongoing margin 
compression and higher impaired loans. Although we were braced for difficult operating 
conditions, it turned out to be a much more challenging environment than we initially 
expected. But at the end of the day, we achieved our best year ever for earnings and 
revenues, and marked our 86th consecutive profitable quarter.

Q: How did CWB Group avoid the pitfalls so many other financial  
institutions experienced?

A: One of the problems that contributed to the global crisis in the first place is that 
many  financial  institutions  became  very  aggressive  in  their  lending  practices. 
We never did that. We maintained our credit discipline, even if we did less business 
because of it. We have a practice of not investing in things we don’t understand, which 
meant we were never as vulnerable as some financial institutions. We had no exposure 
to  troubled  asset-backed  commercial  paper,  collateralized  debt  obligations,  or  any 
of the other toxic assets that became headlines over the past couple of years.

Our  geographic  position  in  Western  Canada  also  helped  us.  Western  Canada’s 
entrepreneurial spirit and resiliency in the face of economic challenges is very much 
in sync with our own corporate culture. Looking forward, we also believe Western 
Canada is poised to realize a solid economic recovery once major global economies 
begin to grow.

Q: What specific things were done at CWB Group to help mitigate the impact  
of the financial crisis and the recessionary environment that followed?

A:  We  decided  from  the  start  that  it  would  be  business  as  usual,  because  we 
have  the  view  that  if  you  tear  your  organization  apart  to  reduce  costs,  it’s  simply 
not  a  sustainable  business  model.  We  decided  to  keep  things  intact,  including 
expenditures tied to our longer-term growth and development plans, even if it meant 
we would report lower earnings for a period of time.

We  also  made  a  concerted  effort  to  maintain  good  communication  with  our 
employees,  keeping  them  up-to-date  on  what  we  were  doing  and  what  we  weren’t 
doing. Our employees could go home at night knowing that their jobs were safe; it gave 
them security, and helped them become even more committed to CWB Group.

Fig. 1.2

Larry M. Pollock, President and CEO  
of Canadian Western Bank

4 f  Number of times CWB Group has been recognized as one of the 50 Best Employers in Canada (2007-2010)

An Interview with Larry M. Pollock,  

President and CEO

“Western Canada’s entrepreneurial 
spirit and resiliency in the face 
of economic challenges is very much 
in sync with our own corporate 
culture. Looking forward, we also 
believe Western Canada is poised 
to realize a solid economic recovery 
once major global economies 
begin to grow.”

In  the  fall  of  2008,  we  saw  that  markets  were  becoming  very  tight,  so  we  decided   
to carry much more liquidity than we normally would. We took a proactive stance and 
raised additional deposits at the end of fiscal 2008 and early in fiscal 2009 to ensure 
we would continue to meet the needs of our customers.

We also increased our capital base by completing preferred unit offerings in March 
2009. We already had solid capital ratios and some questioned our intent for doing 
this,  but  being  perceived  as  having  too  much  capital  during  the  most  uncertain 
economic environment in decades is a pretty good problem to have. We expect the 
preferred unit capital will benefit all CWB shareholders in the future, as the Bank  
is very well positioned to capitalize on new growth opportunities.

Q: What were you particularly proud of during the year?

A: By far, it was the dedication of our employees. I thought with everything that was 
going on they might get overly concerned and worry about what comes next. But they 
didn’t. In fact, many of our employees were angry, angry that the market had brought 
the value of a CWB share down from $31 to $7 in just one year. We posted very good 
financial results despite the challenges, and continued to grow and develop – something 
we were really proud of. To see our share price drop, it felt like the market was punishing 
us for doing things right. That motivated us to work even harder. We said now’s a great 
opportunity, while everyone else is looking over their shoulder, we’ll look ahead and see 
how to better our organization. And that’s what we did.

I was also very proud of how well Canada’s banking industry as a whole performed 
during the crisis. Compared to the rest of the world, our regulatory system and Bank Act 
have all sorts of checks and balances to prevent banks from becoming overly aggressive 
during the good times. Imposing constraints on how much leverage banks can carry 
on their balance sheets is an effective way to control against undue risk-taking, and our 
regulators in Canada figured this out long before the financial crisis began.

Q: With the benefit of hindsight, is there anything you would have 
done differently?

A: Not a lot. We have strong discipline embedded in our business model and a lot of 
experience among our senior people; it’s just a fundamental part of who we are. I knew 
if we continued to do what we’ve always done, we’d come through it. And we have.

Sometimes  we’re  criticized  for  the  way  we  do  things,  but  we  don’t  manage  our 
businesses to satisfy the flavour of the week. We’ve never done that. In the past, some 
people  have  underestimated  us,  and  I  expect  some  will  underestimate  our  future 
potential as well. We are building our businesses for the long-term, not attempting  
to push each quarter so we look good temporarily.

Q: What are your thoughts on the economic environment going forward?

A:  We’re  starting  to  see  some  real  activity.  Although  we’re  not  completely  out  of 
the woods from an economic standpoint, things are moving again, and that’s good. 
Real  estate  markets  in  Canada  have  shown  surprising  resilience,  and  we  expect 
employment  levels  will  start  to  pick  up  again  in  2010.  There  are  still  some  storm 
clouds ahead, but we definitely see light on the horizon.  

 The current number of CWB branches in Edmonton,  AB

 p  5

We  also  think  that  Western  Canada,  with  its  strong  resource  base,  is  likely  to 
experience a strong recovery once global demand starts to pick up. And we’ll be here 
to help that recovery along, just like we were here in the midst of the crisis.

Q: Have any new opportunities arisen over the past year?

A: One of the biggest problems we experienced during the past year was compression 
of our net interest margin. Half of our loans are prime-based, and when the benchmark 
rate went from almost six per cent in 2008 to two and a quarter per cent this year, 
our profit margins fell significantly. The opportunity now is to build back reasonable 
margins,  which  includes  negotiating  fair  lending  rates  that  are  satisfactory  for 
both our clients and our shareholders. Overall deposit costs have come down quite 
a bit now too, which we expect will provide a further significant boost for margins 
going forward.

We’ve  also  seen  a  reduction  in  the  number  of  foreign  competitors  in  our  markets. 
It  appears  a  number  of  them  are  licking  their  wounds  and  going  home.  This  has 
provided  a  real  opportunity  for  us  to  increase  our  market  presence,  and  we  plan 
to take advantage of this. The benefits of this should be amplified once the economic 
recovery kicks in.

Q: What are the main factors that have contributed to CWB Group’s history of success?

A: I would say there are five factors that have contributed to our history of success. 
First of all, we’re conservative; second, we’re well capitalized; and third, we surround 
ourselves with good people that work well as a team. The remaining two factors relate 
to our culture. We’re not greedy, so if we see an opportunity we try to be fair – we 
always remain mindful of the tradeoff between potential returns and corresponding 
risks.  And  finally,  we  communicate,  listen  and  work  hard.  I’ve  said  for  years  that 
“I  might  not  outsmart  you,  but  I’ll  probably  outwork  you.”  In  the  end,  hard  work 
is what gets it done.

You can also never underestimate how much integrity is worth. I worked for someone 
once who said “out of trust, out of business,” and by that he meant that you should 
never work with anyone you didn’t trust. I think the personality of our executive group 
permeates  throughout  the  organization,  and  integrity  really  defines  who  we  are.   
Our clients know they can trust us, and in the end that’s what relationships are built on.

Q: You’ve been President and CEO for almost 20 years; how long do you plan      
to continue leading CWB Group?

A:  I’m  still  as  fired  up  and  optimistic  about  where  we  can  take  Canadian  Western 
Bank  Group  as  I  ever  was.  I  really  enjoy  what  I’m  doing  and  once  you  go  through 
a firestorm like we did this past year, is that the time you want to say goodbye? Not a 
chance. My employment agreement was recently extended, so I expect to be around 
for awhile yet.

Fig. 1.3

Larry M. Pollock receiving an honorary degree 
from the Northern Alberta Institute of 
 Technology (NAIT) this year.

“I’m still as fired up and optimistic 
about where we can take 
Canadian Western Bank Group 
as I ever was. I really enjoy what 
I’m doing... so I expect to be 
around for awhile yet.”

6 f  Current trust assets under administration, in $ billions 

That being said, we have a very strong and experienced executive team and any one  
of our five executive vice presidents would be capable of taking the reins in my absence. 
We  have  lots  of  internal  talent  and  plenty  of  people  who  share  my  commitment   
to CWB Group.

Q: What are CWB Group’s top priorities for 2010?

A: We’re looking to continue our organic growth strategy for the Bank. There are still 
lots of opportunities to further build and develop in our western Canadian markets. 
We opened two new full service branches in 2009, and expect to open two additional 
branches in 2010. Our objective is to grow across all of our lending areas, with perhaps 
an increased emphasis on building our residential mortgage and equipment financing 
portfolios. We will also continue to develop our deposit gathering capabilities with 
a focus on diversification and increasing our base of lower cost retail deposits.

All of our subsidiaries have very strong growth potential. We’re aiming to double our 
net income in each of these businesses over the next five years, which I don’t think 
is  too  much  of  a  stretch.  Canadian  Western  Trust  showed  great  performance  this 
past  year  and  is  starting  to  gain  some  real  momentum.  Valiant  Trust  also  shows 
excellent potential despite a difficult year in 2009 due to challenging capital market 
conditions.  Both  of  our  trust  businesses  now  have  offices  in  Toronto,  and  there 
are lots of opportunities to increase our presence in that market. Canadian Direct 
Insurance just came off a record year in 2009, and we expect ongoing development 
in this business as well. We are exceptionally good at underwriting auto and home 
insurance  and  will  continue  to  concentrate  on  further  enhancing  our  distribution 
capabilities. We acquired Adroit Investment Management in the first quarter of fiscal 
2009, and it’s a good complement to our existing businesses. We will look to increase 
our presence in wealth management services moving forward.

As far as making new acquisitions, on December 9th, subsequent to year end, we were 
very pleased to announce our intent to acquire National Leasing Group Inc. Based 
out  of  Winnipeg,  Manitoba,  we  believe  this  to  be  the  premier  small  ticket  leasing 
company in Canada, and expect the acquisition will provide significant future growth 
and diversification. We also remain well positioned to move on other opportunities  
if they meet our criteria of being both strategic and accretive.

Q: What about further ahead – what might CWB Group look like five  
years from now?

A: Simply put, we expect to become larger, better diversified and more profitable. 
Our  five-year  strategic  vision  is  to  reach  $20  billion  in  total  assets  and  surpass 
$200 million in net income. These targets are admittedly aggressive, and it will be 
challenging to reach them within our stated timeframe, but we’ve done it before. 
Some  people  have  already  questioned  our  capacity  to  achieve  these  objectives, 
but like always, we thrive on proving the doubters wrong.

Fig. 1.4

5 FACTORS IN THE HISTORY 
OF OUR SUCCESS

1. We’re conservative

2. We’re well capitalized

3. We have a team of great people

4. We’re not greedy

5. We communicate, listen and work hard

“We expect to become larger, 
better diversified and more 
profitable. Our five-year strategic 
vision is to reach $20 billion  
in total assets and surpass $200 
million in net income.”

 Days per week that customers can access bank, insurance and trust services online

 p  7

A Message from Jack C. Donald, 
Chairman of the Board

Success in a difficult year

I’m very proud to report that Canadian Western Bank Group had a remarkably successful 
year,  in  the  midst  of  very  difficult  conditions.  Over  the  course  of  the  past  year,  we  saw 
unprecedented volatility in commodity prices and real estate values, and witnessed a global 
financial  crisis  that  hampered  virtually  every  sector  of  the  economy.  And  through  it  all, 
Canadian  Western  Bank  Group  continued  to  grow  and  succeed,  a  true  testament  to  its 
strength of culture and strategy.

Working with our customers

CWB  Group  works  to  support  people  in  our  own  communities.  And  at  the  same  time, 
we protect the interests of our depositors and shareholders by maintaining common sense 
business practices. We work and invest where we live, and this is a very important principle 
for our success, both in the past and as we look to the future.

The right leadership

Much of our success is because of Canadian Western Bank Group’s management team. 
They do a superb job managing the growth and development of CWB’s businesses, while 
also ensuring they stay true to the fundamentals that have guided the Bank from the start.

Canadian  Western  Bank  Group  is  very  fortunate  to  have  Larry  Pollock,  who  has  an 
incredible ability to read people. The Bank has come a very long way, and much of that 
growth  and  success  is  because  of  Larry  and  the  great  team  of  people  he’s  surrounded 
himself  with.  Our  entire  executive  team  and  all  our  staff  have  risen  to  the  challenge 
of growing a small financial institution into what CWB Group is today. CWB has made 
history as the first truly successful bank from Western Canada.

Changes to the Board of Directors (Board)

Although most members of our Board have been with us for many years, there were some 
important  changes  this  year.  We  were  very  pleased  to  add  Raymond  Protti  −  who  was 
previously President and CEO of the Canadian Bankers Association − and welcome his 
experience and guidance. At the same time, we bid farewell to a long time Board member, 
Charles Allard, whose father was one of our founding members. Charles made the decision 
to focus on other business interests and we wish him well, and thank him for his invaluable 
contributions through more than 20 years of service with our Board.

Corporate Governance

As always, our Board remained committed to sound corporate governance and to provide 
CWB Group’s management team with advice and insight. We’re fortunate to have a very 
strong Board of Directors that has expertise in the fields in which we operate. I believe the 
experience of our Board was particularly helpful in dealing with increased challenges over 
the past year.

Fig. 1.5

Chairman of Canadian Western Bank,  
Jack C. Donald

“As always, our Board remained 
committed to sound corporate 
governance and to provide CWB 
Group’s management team with 
advice and insight.”

8 f  Number of CWB preferred shares (CWB.PR.A) outstanding, in millions

A Message from Jack C. Donald, 

Chairman of the Board

We  continually  evaluate  changing  standards  and  best  practices 
of  corporate  governance,  and  we  remain  committed  to  making 
the  best  business  decisions  for  the  Bank  within  this  framework. 
A primary goal of our Board of Directors, along with the Bank’s 
senior  management,  is  to  implement  strategies  that  are  in  the 
collective  best  interests  of  all  CWB  stakeholders.  In  line  with 
our  commitment  to  current  practices,  we  will  be  transitioning 
to independent voting for our Board beginning in 2010.

Looking ahead

With my own view towards retirement, this annual report represents 
my twentieth and final year as Chairman of the Board for CWB. 
When I look back on where we began, I am truly amazed at what 
we’ve done. The growth we’ve achieved, the team we’ve built, the 
support we’ve given to western Canadian businesses, the ability to 
solicit deposits and make sensible loans, the jobs we’ve created and 
the fact that we’ve kept our head office right here in Western Canada 
are  each  tremendous  accomplishments  and  represent  great  sources  
of pride for me.

My  deepest  thanks  to  the  Board,  which  is  one  of  the  finest  I’ve 
ever worked with in terms of knowledge, strength and teamwork. 
Over the years, I’ve learned more than I’ve given and I’m a better 
person  for  it.  Thanks  also  to  Larry  Pollock  and  the  entire  CWB 
Group  team  for  their  unwavering  commitment  and  integrity.  
Most  importantly,  I  would  like  to  thank  our  shareholders  and 
clients for their ongoing faith in us.

As  I  prepare  to  hand  the  reigns  over  to  our  incoming  chairman, 
Allan  Jackson,  I  know  Canadian  Western  Bank  Group  will 
continue to grow and prosper. Western Canada is a great place to 
do business and there are still an incredible amount of opportunities 
for entrepreneurs who are willing to work hard. Canadian Western 
Bank Group will be right there beside them to help them achieve 
their goals.

Jack C. Donald 
Chairman

T H A N K   Y O U

In  March  2010,  at  the  Bank's  26th  annual  shareholders' 
meeting,  our  Chairman,  Jack  Donald,  will  retire  from  the 
Board  of  Directors  after  26  years  of  strong  stewardship 
and  unfailing  commitment  to  CWB  Group.  Jack  first 
demonstrated  his  support  as  a  founding  shareholder  and 
director, several months before the Bank obtained its charter 
on  March  22,  1984.  In  1990,  he  was  appointed  Chairman 
when  the  Bank  separated  the  roles  of  Chairman  and  Chief 
Executive Officer for the first time.

Jack, please accept our highest praise for your many years  
of dedication and service – your "Tone at the Top" exemplifies 
everything  an  organization  could  hope  for.  Your  guidance 
will  be  missed,  but  your  spirit  is  forever  embedded  in  our 
culture; for that, we are truly thankful.

Jack,  together  with  his  wife  Joan,  are  very  proud  but 
humble Albertans who have made the City of Red Deer 
their  home  since  the  mid-sixties.  In  2007,  the  Donald 
School  of  Business  was  founded  at  Red  Deer  College. 
In honour of Jack's services as a CWB director and our 
Chairman,  we  recently  established  two  scholarships  
in his name to further the Donalds' legacy at the College 
and in their community. 

 Number of languages in which CDI provides services to its customers

 p  9

www.cwbank.com

Canadian Western Bank

Canadian Western Bank is the largest Canadian bank headquartered in Western Canada, 
and the seventh largest Schedule I bank in Canada, measured by market capitalization. 
With  37  client  focused  branches  located  across  the  four  western  provinces,  business 
and  personal  banking  continue  to  comprise  the  bulk  of  CWB  Group's  operations.  
In 2009, net interest income, or spread income, accounted for approximately 71 per cent 
of consolidated total revenues.

Business banking is our focus

Business  banking  is  at  the  core  of  what  we  do,  and  CWB  is  the  only  Canadian  bank 
that primarily focuses on the unique needs of small to medium-sized western Canadian 
businesses. About 84 per cent of our loan portfolio is comprised of business loans, and 
we  specialize  in  commercial  real  estate  and  construction  financing,  energy  lending,  
and large-scale equipment financing and leasing. We work hard to understand the unique 
opportunities and challenges our customers face and are able to make tailored lending 
decisions  quickly,  efficiently  and  locally.  We  also  offer  a  complete  range  of  personal 
banking services that meet the needs of business owners and their employees, as well  
as individual savers/investors.

Fig. 1.6

Challenges and successes

Loan portfolio by lending sector 
(as of Oct. 31, 2009)

COMMERCIAL MORTGAGES - 22% 

GENERAL COMMERCIAL - 21%

REAL ESTATE PROJECT LOANS - 19%

PERSONAL LOANS & MORTGAGES - 16%

EqUIPMENT FINANCING - 13%

CORPORATE LOANS - 7%

OIL & GAS PRODUCTION - 2%

“We are a business bank and 
proud of it.  I believe it’s our 
passion and expertise in this area 
that really sets us apart from many 
of our competitors.”

Randy Garvey
Executive Vice President
Canadian Western Bank

The  challenges  we  faced  this  past  year  due  to  difficult  operating  conditions  were  not 
unique, but our strategy for mitigating them was – in fact, we took a largely “business as 
usual” approach. We focused on our commitment to superior customer service and our 
sensible lending strategies. We mitigated elevated market and economic uncertainties 
by strengthening our capital position and increasing our liquidity. We worked closely 
with our customers to introduce interest floors on floating rate loans that helped offset 
CWB’s  compressed  net  interest  margins  created  by  quickly  falling  interest  rates.  
We protected the interests of our clients and shareholders by maintaining strong credit 
discipline and increasing our resources dedicated to managing impaired loans. These 
strategies  also  positioned  us  to  take  advantage  of  opportunities  that  arose,  giving  us 
flexibility to grow our business, particularly as many other lenders exited our markets. 
And through it all, we worked to increase communication with our employees to clarify 
our approach, our optimism and our plans for the future.

What  we  didn’t  do  was  equally  important.  We  never  got  involved  in  any  of  the  risky 
products  or  ventures  that  contributed  to  market  problems  in  the  first  place,  because  
we stick with what we know and what we’re good at. When the crisis hit, we didn’t panic.  
We  continued  to  make  sensible  loans  to  our  customers  and  offer  them  competitive 
deposit products. We continued to provide outstanding personal service and to focus 
on  the  needs  of  western  Canadians.  And  we  never  forgot  that  our  success  is  built  
on  the  efforts  of  our  employees  and  the  ongoing  confidence  and  trust  of  our  clients  
and investors.

10 f CWB’s total revenue growth percentage in fiscal 2009

The results speak for themselves

Our  strategy  worked.  CWB  continued  to  develop  and  grow  and  posted  record  annual 
earnings  and  revenues.  It’s  clear  that  what  could  have  been  a  dismal  year  was  anything 
but.  We  finished  the  year  with  better  results  than  most  people  expected,  and  emerged 
ready to pursue new opportunities. This past year has proven that our focus on Western 
Canada and our commitment to customer service is a winning strategy, even in the most 
challenging of environments.

{ Provisions for Credit Loss (as a % of average loans) }

Canadian bank average (6 largest banks)

CWB

Fig. 1.7

CWB’s new branch in Saskatoon. This Saskatoon 
branch is our second in that city and one of two 
new branches opened this fiscal year.

2004

2005

2006

2007

2008

2009

1.2%

1.0%

0.8%

0.6%

0.4%

0.2%

0.0%

Fig. 1.8

Total Loans  
by Location of Security 
(as of Oct. 31, 2009)

“Western Canada is where we  
live and where we do business.  
We work hard to understand 
the needs of our customers, and 
we appreciate both the unique 
opportunities and challenges  
of doing business in the West.” 

Chris Fowler
Executive Vice President
Canadian Western Bank

 Number of independent directors on CWB’s Board of Directors

 p  11

BC35%AB50%SK5%MB3%ON (and other)7%Canadian Direct Financial

Canadian Direct Financial (CDF), a division of CWB, is a relatively new addition to the CWB 
Group.  Launched  in  September  2008,  CDF  offers  Internet-based  accounts  to  customers 
who do not have convenient access to an existing CWB branch, or those who choose to do 
their banking online. CDF allows CWB to reach beyond its branch network, in an efficient,  
cost-effective  way,  while  giving  all  Canadians  the  opportunity  to  take  advantage  of  our  
high interest savings accounts, chequing accounts and competitive Guaranteed Investment 
Certificates (GICs).

{ Client & Deposit Growth Trends }

Client Growth Trend

Deposit Growth Trend

www.canadiandirectfinancial.com

“CDF gives people more saving 
and investment options, and makes 
it easier for all Canadians to enjoy 
a piece of what CWB has to offer.”

Peter Morrison
Vice President, Marketing
Canadian Western Bank

Sept.
08

Oct.
08

Nov.
08

Dec.
08

Jan.
09

Feb.
09

Mar.
09

April
09

May
09

June
09

July
09

Aug.
09

Sept.
09

Oct.
09

Meeting a need
On the surface, launching a new Internet-based banking division in the midst of an uncertain 
environment may seem strange. But CWB doesn’t do anything without a plan or a purpose, and 
CDF was very much a part of the Bank’s overall strategy to diversify and build deposits, while 
providing customers with new service options. At a time when interest rates dropped to record 
lows, CDF’s high interest savings account and competitively priced GICs offered customers  
a way to earn more money on their deposits, while having the confidence and security that 
comes from dealing with a federally regulated Canadian bank.

Looking ahead
In  developing  CDF,  it  was  critical  to  ensure  that  customers  would  receive  outstanding  
service, online or on the phone. The solution was to create a scalable technology platform that   
included  an  intuitive,  easy-to-navigate  website,  and  pair  it  with  a  dedicated  customer  
support team ready to personally assist clients when required. CDF is now working to expand  
its online banking  services to include Registered  Retirement Savings Plans (RRSP)  and  
Tax-Free Savings Accounts (TFSA).

CDF offers Internet-based deposit accounts to 
customers who don’t have access to a branch

Fig. 1.9

12 f Total assets, in $ billions, of CWB Group

Canadian Western Financial

Canadian Western Financial Ltd. (CWF) was established in 1999 to offer CWB customers 
access to third-party mutual funds. Today, CWF offers customers a wide-range of mutual 
fund investment choices through CWB branches across Western Canada.

Giving customers more options
CWF was created specifically to give existing CWB customers more investment options 
with access to licensed mutual fund advisors through our branch network. CWB clients 
often  require  investment  choices  beyond  the  Bank’s  typical  GIC  and  deposit  products, 
and CWF advisors are able to help them find the right mix of mutual funds for their needs.

Challenges and successes
CWF showed positive growth in 2009 and continued to demonstrate its value as part of the 
Bank’s retail investment services. In general, investment returns were very volatile over the 
past year and CWF’s success during this period was largely due to relatively conservative 
investment  strategies.  We  strive  to  recommend  investments  that  will  meet  our  clients’ 
long-term goals with the least amount of risk possible. While most investments lost value 
when the stock markets dropped, we didn’t lose clients because we hadn’t advised them 
to  take  unnecessary  chances.  As  the  markets  begin  to  recover,  we’re  poised  to  acquire  new 
clients who are looking for the levels of service, products and advice that CWF can deliver.

{ Growth Since Inception}

www.canadianwesternfinancial.com

“CWF advisors don’t work  
on commission, so we are entirely 
focused on helping our clients 
make the right investment choices 
to meet their own specific needs 
and objectives.”

Erwin Granson
Director, Operations
Canadian Western Financial

 The percentage of the total loan portfolio comprised of Equipment Financing loans

 p  13

$20$40$60$80$1002000200120022003200420052006200720082009$95 million($ millions)Book Value of Client Mutual Funds Since Inceptionwww.cwt.ca

Canadian Western Trust

Canadian Western Trust Company (CWT) first became part of CWB Group in 1996 
and  has  been  in  business  for  more  than  20  years.  Today,  CWT  offers  retirement, 
trustee  and  custodial  solutions  to  financial  advisors,  corporations  and  individuals.  
CWT  operates  two  distinct  business  units  –  Individual  Retirement  and  Investment 
Services (IRIS) and Corporate and Group Services (CGS).

IRIS provides independent financial advisors, mortgage brokers, individuals, and investment 
counsel  and  portfolio  managers  with  a  full  range  of  trustee,  custody  and  record  keeping 
services. IRIS has 42,900 accounts and nearly $3.0 billion in assets under administration.

CGS  provides  those  same  services  to  pension  plans,  custody  operations,  and  group 
RRSPs, along with high-end tax deferred products for small business owners or senior 
executives of larger corporations. CGS has 1,250 direct clients representing over 130,000 
employees/individuals and more than $2.4 billion in assets under administration.

{ CWT Total Revenues, Including Optimum Mortgage }

Providing highly personalized service is one of 
our points of differentiation.

Fig. 2.0

“Our size and the backing of 
CWB Group is a competitive 
advantage. It allows us to be 
flexible, innovative and responsive 
to our niche market of small to 
medium-sized clients that are 
underserved by today’s large 
custodial providers.”

Scott Scobie
General Manager
Canadian Western Trust

$35,000,000

$30,000,000

$25,000,000

$20,000,000

$15,000,000

$10,000,000

$5,000,000

0

2

0

0

5

2

0

0

6

2

0

0

7

2

0

0

8

2

0

0

9

Challenges and successes
Traditionally, trust companies have grown their business by enticing potential clients to 
move their business from their existing trustee. But often clients hesitate to make changes, 
particularly  in  an  uncertain  economic  environment.  In  order  to  grow,  CWT  must 
consistently demonstrate its ability to deliver superior quality service to our niche market 
of small and medium-sized plans, and businesses or individuals that have trust and custody 
needs. We differentiate ourselves by providing highly personalized service and innovative 
products that are developed to meet the needs of our customers.

We had numerous successes in 2009 despite increased economic challenges. We opened 
our first trust office in Toronto, Ontario and were very pleased to report that a major 
Canadian  investment  dealer  moved  its  trustee  services  to  CWT  in  August  2009,  our 
largest  single  win  to-date.  We  realized  our  third  consecutive  year  of  income  growth  
in  excess  of  30  per  cent,  and  will  be  partnering  with  CWF  to  develop  a  group  RRSP 
service that will help facilitate additional business from CWB’s commercial clients.

14 f Number of years CWT has been part of CWB Group

 
 
Optimum Mortgage

Optimum Mortgage, a division of CWT, was established in 2004 to provide mortgage 
brokers with an alternative mortgage product for their clients. Today, Optimum Mortgage 
originates and funds residential mortgages through a network of mortgage brokers located 
throughout Western Canada and within targeted regions of southern Ontario. We operate 
without a storefront, working directly with our mortgage broker clients to help them find 
the best mortgage products for their customers. In just five years, the Optimum Mortgage 
team has expanded to include more than 30 people who manage over 2,200 client mortgages 
with a collective book value in excess of $560 million.

Beyond “traditional” mortgages
Alternative  mortgages,  or  Alt-A  mortgages,  are  mortgages  offered  to  certain  types  
of  borrowers  (for  example,  entrepreneurs  or  small  business  owners)  who  may  find  
it difficult to conform to the specific – and often rigid – requirements established by many  
large  financial  institutions  that  prefer  to  standardize  their  mortgage  products  for  
increased efficiencies. Canadian Western Bank was built on meeting the needs of small  
to  medium-sized  businesses,  and  this  expertise  helped  us  recognize  the  tremendous  
opportunity  to  offer  mortgage  products  to  this  segment  of  the  market.  The  solution  
is “Sensible Lending®,” where each customer and credit application is considered on its 
own specific merit and circumstances.

Sensible Lending®
We  developed  our  Sensible  Lending®  philosophy  on  the  concept  that  we’re  willing 
to look at more than just credit ratings or debt ratios. We consider the value of the property, 
the borrower’s job or vocation and evaluate every application by looking at the complete 
picture.  We  make  sensible  decisions  based  on  our  extensive  experience.  When  brokers 
submit an application to Optimum Mortgage, they receive a response within 24 hours. 
This  level  of  efficiency  and  absolute  commitment  to  customer  service  has  combined 
to help Optimum Mortgage build an exceptionally strong network of broker clients.

Challenges and successes
Real estate values were hit particularly hard during fiscal 2009, significantly reducing the 
demand  for  residential  mortgage  products.  While  some  mortgage  lenders  experienced 
considerable  difficulties,  Optimum  Mortgage  continued  to  perform  well  primarily  due 
to  CWB  Group’s  strong  financial  position,  an  exceptional  commitment  to  customer 
service, and our Sensible Lending® strategy. In fact, Optimum Mortgage expanded our 
service offerings this year to include an insured high-ratio mortgage product that will help 
us further build our competitive position.

Q:

A:

What are mortgage brokers?

The prime function of mortgage brokers is to bring together 
borrowers and lenders. Mortgage brokers deal directly with lenders 
to secure mortgage financing on behalf of their clients.

www.optimummortgage.ca

“We’ve succeeded because we use 
a common sense approach to doing 
business. We provide sensible and 
timely solutions for our network  
of mortgage broker clients.”

Les Shore
Senior Assistant Vice President
Optimum Mortgage

($ millions)

600

500

400

300

200

100

0

Fig. 2.1

$
5
6
1
m

i
l
l
i

o
n

2006

2007

2008

2009

Total Optimum Mortgage loans ($ millions)

 CWB’s 2009 provision for credit losses measured as a percentage of average loans

 p  15

 
www.valianttrust.com

Valiant Trust

Valiant  Trust  Company  (Valiant)  provides  stock  transfer,  registrar  and  corporate 
trust  services  to  public  and  private  companies.  When  CWB  acquired  Valiant  Trust  
in 2004, it was a private company located in Calgary with just 12 employees and 50 clients. 
Today, Valiant is a federally registered trust services company that has grown to serve 
more than 260 clients through four separate locations, including offices in Vancouver, 
Edmonton, Calgary and, most recently, Toronto. Valiant’s knowledgeable professionals 
are committed to providing outstanding levels of personal service. Valiant has earned 
“A reputation for getting things done.®”

“Being a part of CWB
Group opens doors with prospective
clients across Canada – competitors 
can’t offer what we do: we’re owned 
by a bank that’s extremely well 
regarded and consistently profitable. 
That creates real confidence.”

Matt Colpitts
General Manager
Valiant Trust

s
t
n
e
i
l

C

f
o
r
e
b
m
u
N

300

250

200

150

{ Five Year Client Summary }

2005

2006

2007

2008

2009

Fig. 2.2

The number of client appointments is a primary 
source of revenues and confirms Valiant's  
increased market presence.

Whatever clients need
As part of our services for corporate clients, we do everything from issuing and transferring 
ownership of securities and assisting with annual shareholder meetings, to paying dividends 
and distributions on behalf of our clients. We also provide corporate trustee services, act 
as a depositary for mergers and acquisitions, and provide recordkeeping and administrative 
services for employee share purchase, employee stock option, and other employee incentive 
plans.  Valiant  was  recently  approved  as  a  deposit–taking  trust  company  and  will  provide 
CWB Group with a new channel to raise additional retail deposits through either the Bank’s 
branch network or other means.  

Challenges and successes
Although  reductions  in  capital  market  activity  and  poor  economic  conditions  created  
significant challenges, we realized several successes during the year. For our existing clients, 
we found ways to offer additional value including the launch of web services that allow our 
issuers  to  access  common  shareholder  reports  online,  24  hours  a  day,  seven  days  a  week. 
Despite  limited  initial  public  offering  (IPO)  activity,  we  continued  to  grow  our  business  
by  transitioning  existing  companies  from  our  competitors.  During  2009,  more  than  one 
third of our new appointments came from existing public companies who were attracted by 
our expertise and experience. We signed a number of significant new client accounts this 
year – clients who chose Valiant because of our commitment to customer service and our 
unique value proposition.

16 f Number of CWB branches in British Columbia (BC)

Year# of Client Appointments20053142006390200743320084402009468 
 
 
 
Canadian Direct Insurance

Canadian Direct Insurance Inc. (CDI) provides auto and home insurance to customers 
throughout  Alberta  and  BC.  Launched  in  1996,  CDI  initially  began  by  offering 
British  Columbians  a  price  and  customer  service  alternative  to  government  auto 
insurance.  CDI  was  acquired  by  CWB  Group  in  2004,  and  today  offers  a  full  range 
of home, auto and travel insurance products at competitive prices.

A winning customer strategy
CDI has earned a reputation for providing well-priced insurance products and excellent 
customer service. Like all CWB Group businesses, our commitment to service means that 
you can pick up a phone and talk to a customer service representative directly. And when you 
talk to us, our trained insurance professionals know how to help you.

CDI serves customers by phone, Internet and through a select network of auto insurance 
brokers  in  BC.  We  consistently  receive  very  high  customer  satisfaction  ratings;  this  
is reflected in our impressive claims satisfaction rate in 2009 of 98 per cent. Our customers 
appreciate these efforts and our policy retention rates are among the top in our industry.

Challenges and successes
Although the insurance industry is somewhat recession proof, as people will always need 
to  purchase  home  and  auto  insurance,  CDI  has  faced  other  challenges  in  recent  years. 
Increasing competition from government auto insurance has slowed market growth in BC, 
while  home  and  auto  repair  costs  have  risen  significantly.  Despite  this,  we’ve  been  very  
successful at growing our business and properly selecting risk. In fact, we sold over 30,000 
new  policies,  realized  double-digit  growth  in  written  premiums  and  exceeded  $116  million 
in gross written premiums in 2009.

Looking ahead
We  are  confident  that  our  combination  of  competitive  rates  and  excellent  customer  
service will continue to drive our future growth in Western Canada. Many customers have 
been surprised to find how easy it is to buy and renew their auto insurance policies on-line.  
We aim to use technology to get closer to our customers and we’ll continue to develop  
our  e-business  platform  with  this  goal  in  mind.  Many  of  our  new  sales  are  generated  
by “word of mouth” referrals.

{ CDI Highlights }

www.canadiandirect.com

Fig. 2.3

2009 Gross Written Premium  
by Product Line 

ALBERTA  AUTO - 38% 

BRITISH  COLUMBIA  AUTO - 35%  

PERSONAL  PROPERTY (BC + AB) - 27%

“I tell prospective customers that 
you’ll like us when you hear our 
rates but you’ll love us if you have 
a claim. We are here for you when 
you need us.”

Brian Young
President and CEO
Canadian Direct Insurance

 CWB's loan growth percentage in fiscal 2005

 p  17

20052006200720082009Policies  Outstanding149,947159,965164,263168,071175,662 Gross Written  Premiums (000’s)$93,101$100,227$104,829$107,054$116,828Net Income (000’s)$5,122$6,940$7,773$8,372$9,111Personal Property - 28%BC Auto - 36%Alberta Auto  - 36%www.adroitinvestments.ca

“Our returns have historically 
been much better than our 
benchmarks. We have consistently 
demonstrated the value of our 
proven strategies and strong 
investment discipline, in even the 
most difficult financial markets.”

Maria Holowinsky
Vice President
Adroit Investment Management

Adroit Investment Management

Adroit Investment Management Ltd. (Adroit) is the newest member of the CWB Group  
and was acquired in December 2008. Established in 1993, Adroit is a successful Edmonton-
based investment counselling firm that specializes in wealth and portfolio management 
for high net worth individuals, corporations, non-profit associations, colleges, foundations 
and endowment funds. Our team of investment professionals works closely with clients 
across  Western  Canada  to  structure  portfolios  that  best  meet  their  specific  needs  and 
risk tolerances. Our clients are free to do what they wish without worrying about their 
investments,  but  we  stay  very  close  with  regular  meetings,  phone  calls  and  updates.  
Today, we have almost $1 billion in assets under management.

Integrity and trust
Adroit’s clients find us through referrals from existing clients,  accountants, lawyers and other 
professionals  who  know  they  can  count  on  us  to  maintain  the  highest  ethical  standards,  
conservative growth strategies and strong investment performance. Like all CWB Group 
businesses, we are responsive, conservative in our approach and pride ourselves on having 
investment professionals who can address each client’s questions and needs.

Challenges and successes
Although  Adroit  was  not  immune  to  adverse  market  conditions,  our  conservative  
investment strategies cushioned clients from more severe losses. Even at the height of the 
global financial crisis, we received few, if any, panicked calls from clients. They knew they 
could trust us to make the right decisions for their investment portfolios. By far our biggest  
success over  the past year was our ability to retain clients and help them understand the 
 impact of market events on their investments.

While we can’t tell our clients exactly what return they will get from their investments, 
we can promise them that we will always be responsible in managing their money. As we 
look  ahead,  many  investors  who  are  unhappy  with  their  current  investment  managers  may  
be looking for a fresh, proven alternative; we look forward to welcoming them.

{ Cumulative Value of $100 Invested on Sept. 30, 1999 }

Adroit Canadian Equity Portfolio

TSX Total Return Index

$300

$250

$200

$150

$100

$50

18 f

CWB’s percentage of average assets held in cash and securities in 2009

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009

 
 
Even our day-to-day operations impact the economy. Over the past 
five years CWB Group has paid more than $185 million in municipal, 
provincial and federal taxes, money that helps support infrastructure 
and  programs  within  our  communities.  Annually,  we  spend  more  
than $1.3 million on office supplies, more than $14 million on office 
leasing  and  maintenance,  and  more  than  $1.3  million  on  travel.  
These purchases help keep our suppliers in business while driving 
local, provincial and national economic activity.

Marketplace
CWB  Group  has  always  sought  to  create  responsible  products  and 
services that not only meet our customers’ needs, but also strengthen 
and enhance our communities. Although a large part of our focus  
is  on  helping  business,  we  also  offer  a  comprehensive  range  
of products and services for individuals.

We  recognize  the  importance  of  helping  low  income  families 
manage  their  finances  by  offering  affordable  bank  accounts,  and 
home and auto insurance policies. We also know that our customers 
span  all  ages,  and  have  created  specialized  products  and  services 
for seniors such as sit down banking counters, no fee bank accounts, 
automatic GIC renewals, and comprehensive retirement planning 
investment options. We offer youth accounts to help kids manage 
their  money  and  student  accounts  to  meet  the  specific  needs  of 
those pursuing post-secondary study.

To ensure accessibility, all CWB branches and corporate offices are 
wheelchair accessible. CDI offers services to its insurance clients 
in nine different languages.

Corporate Social Responsibility

Giving back to the communities where we live and work has always 
been a guiding principle for CWB Group. We focus our efforts and 
resources  to  help  enrich  our  communities  today,  while  building 
stronger  tomorrows.  We’re  equally  committed  to  supporting  our 
employees,  and  to  being  environmentally  responsible  in  both  our 
processes and our practices. This Corporate Social Responsibility 
(CSR) report spans all our operations, and is a fundamental part 
of who we are, much like our common sense approach to business 
and our commitment to deliver superior customer experiences.

Economic Impact
CWB  Group  impacts  our  local  economies  in  numerous  ways.  
Our  investment  in  Western  Canada  drives  economic  development, 
helping  small  and  medium-sized  businesses  secure  funding  to  
purchase equipment, hire employees and keep our economy moving. 
Right  now,  CWB  Group  has  many  thousands  of  business  clients 
who view us as partners in supporting their future growth. At the 
same time, CWB Group helps individuals buy and insure the homes 
they need to raise their families, and offers investment products and 
services to assist with their financial and retirement goals.

CWB Group’s role as an employer also impacts the communities 
where we live and work. CWB Group employs over 1,400 employees 
in  nearly  50  communities  throughout  Western  Canada.  We  also 
currently have 7 employees who are based out of Ontario. In 2009 
alone, we paid a combined total of more than $104 million in salaries 
and  benefits  to  our  employees,  money  that  they  in  turn  reinvest 
in their communities.

CWB also looks for creative ways to invest in our 
communities that go beyond traditional sponsorships 
and donations. Our Western Spirit employee volunteer 
grant program allows employees to support programs 
that are close to their hearts by applying for a $250 grant 
to be made to a charity of their choice.

Fig. 2.4

Canadian Western Bank has been a proud 
supporter of the Easter Seals Regatta  
in Vancouver, BC since 1996.

 Number of chapters of Big Brothers Big Sisters that benefited from CWB’s The Greater Interest GIC® campaign in 2009

 p  19

9

Fig. 2.5

Since 2007, CWB has been selected 4 times 
for the list of 50 Best Employers in Canada

Employees helped CWB raise 
more than $216,000 for the 
United Way, of which more than 
65 per cent was from employee 
donations and fundraisers. These 
same employees also dedicated 
more than 3,000 hours to 
volunteering with charities and 
organizations in need.

Community
CWB has always looked for ways to strengthen and support our communities. We have 
identified three target areas on which to concentrate our efforts:
  Education
  Community and Civic Service
  Health, Wellness and Care-giving

In  2009  alone,  CWB  directed  more  than  $1  million  in  cash  and  in-kind  donations 
and  sponsorship  to  our  priority  areas,  supporting  everything  from  post-secondary 
scholarships and awards, and homelessness awareness, to at-risk youth and children with  
special medical needs.

CWB also looks for creative ways to invest in our communities that go beyond traditional 
sponsorships and donations. Our Western Spirit employee volunteer grant program allows 
employees to support programs that are close to their hearts by applying for a $250 grant 
to be made to a charity of their choice. As part of this, CWB invested $14,750 in the charities 
our  employees  support.  These  same  employees  also  dedicated  more  than  3,000  hours  
to  volunteering  with  charities  and  organizations  in  need.  Additionally,  employees  helped 
CWB raise more than $216,000 for the United Way last year, of which, more than 65 per cent 
was from employee donations and fundraisers.

Our commitment to strengthening communities led us to develop The Greater Interest GIC®. 
For every dollar CWB clients invested in The Greater Interest GIC®, CWB made a donation 
of 1/8% back to the community in which the deposits were raised. In Edmonton, St. Albert 
and  Leduc,  those  dollars  were  directed  to  the  Youth  Emergency  Shelter  Society,  while 
in other communities the funds went to support local chapters of Big Brothers Big Sisters. 
In 2009 alone, The Greater Interest GIC® invested over $300,000 to help youth in our 
communities.

Environment
CWB  Group  is  sensitive  to  climate  change  issues  and  takes  its  responsibility  to  the  
environment – including our lending practices – very seriously.

CWB’s lending includes a due diligence process that assesses the potential environmental 
impact of a business, its operations, products or services. We strive to make sure our clients 
are  managing  their  environmental  commitments  and  responsibilities  before  we  lend  to 
them. Many of our business lines offer customers the choice of paperless statements, online 
services and paperless record keeping. We also make a concerted effort to minimize our 
carbon footprint by utilizing tele-conferencing and web-conferencing wherever possible 
to reduce the need for air travel.

Reducing our carbon footprint is also the goal behind the way we manage our branches 
and  offices.  We  program  heating  and  air-conditioning  to  turn  off  when  buildings  are 
unoccupied  and  encourage  staff  to  use  window  blinds  to  minimize  heat  gain  during  
the day. We have also begun replacing our exterior fluorescent signage with LEDs and are 
considering green products and practices whenever feasible during new construction.

20 f Number of years Larry Pollock has been President & CEO

Our  environmental  commitment  is  also  evident  in  many  of  our  products,  services  and 
the customers we work with. CDI was the first insurance company to offer a discount 
for hybrid cars, Smart cars and flex-fuel vehicles. At CDI’s head office in BC, all claims 
are  administered  using  imaging  technology  creating  a  “paperless”  office  environment. 
We  also  provide  financial  services  to  a  number  of  companies  that  are  involved  in  such 
businesses as alternative energy generation, energy management, and the development 
and production of more environmentally friendly products for the oil and gas industry.

Whenever  possible,  CWB  Group  looks  to  make  environmentally  smart  purchases, 
including  FSC  certified  paper,  green-friendly  cleaning  products  and  the  installation  
of recyclable carpet for our branches. We recycle fax, copier and printer toner cartridges and 
donate them to local food banks for their ThINK Food program. Cans and bottles are also 
recycled with the proceeds donated to worthwhile causes, such as Child Find Alberta.

People
CWB  Group  recognized  from  the  very  start  that  our  people  are  our  greatest  asset.  
We set out to build a bank that would not only serve the needs of our customers, but also 
give  our  employees  opportunities  to  grow  and  flourish,  and  create  the  kind  of  loyalty 
that would inspire them to spend their careers with us. Today, we have more than 1,400  
employees and what we believe to be one of the lowest employee turnover rates in the 
banking industry.

Our compensation, benefits and professional development opportunities are among the 
best in Canada, and led to our employee program being named one of Benefit Canada 
magazine’s 30 Best Employee Pension and Benefit Plans. We have also been recognized for 
four years in a row as one of Canada’s 50 Best Employers by the Globe and Mail’s Report 
on Business Magazine.

In 2007 we introduced our CWBalance® program, which encourages a strong work/life 
balance while cultivating a healthy workplace and nurturing positive morale. The program, 
which includes such things as an extra paid day off for each employee every year, is one  
of the many things that makes CWB Group a great place to work. In fact, CWB Group 
is such a great place to work that we use our employees to identify and recruit new hires 
through our Referral Incentive Program. To date, we’ve received almost 1,200 referrals and 
made 525 hires from those referrals.

In addition to our high employee retention rate, participation in our employee share purchase 
plan is another important indicator of the loyalty our employees have to CWB Group. 
Over 90 per cent of our employees participate in the plan, which features a 50 per cent 
matching  CWB  contribution.  They  invest  in  us,  we  invest  in  them,  and  together  we’re 
investing in Western Canada.

Fig. 2.6

Edmonton CWB Group employees  
annually participate in building homes with 
Habitat for Humanity.

We set out to build a bank that 
would not only serve the needs  
of our customers, but also give our 
employees opportunities to grow 
and flourish, and create the kind 
of loyalty that would inspire them 
to spend their careers with us. 
Today, we have more than 1,400 
employees and what we believe  
to be one of the lowest turnover 
rates in the banking industry.

 Years of consecutive profitable quarters for CWB (1988-2009)

 p  21

Corporate Governance Highlights

1. 

2. 

3. 

4. 

5. 

6. 

7. 

8. 

The Board is led by a non-executive 
chairman.

11 out of the 12 current directors 
are independent.

The independent directors set 
aside time for discussion with no 
management present at each Board 
meeting and at each meeting of 
the Audit Committee, Corporate 
Governance & Human Resources 
Committee and Conduct Review 
Committee.

Shareholders vote for individual 
directors.

The Bank has adopted a 
minimum share ownership 
requirement for directors and 
executive management, to align 
their interests with those of the 
shareholders.

The Board evaluates, in alternating 
years, the effectiveness of each 
director and the Board as a whole 
through a written assessment and 
feedback process.

There are written mandates for the 
Board and each Board Committee, 
together with mandates for the 
Chairman of the Board and the 
Chairs of the Board Committees, 
each of which is reviewed annually.

The Bank maintains a 
whistleblower procedure through 
which complaints or concerns 
regarding questionable audit or 
accounting matters may be made.

Corporate Governance

Sound  and  effective  corporate  governance  has  always  been  a  priority  for  CWB  Group.  
The  Board  and  management  are  committed  to  govern  and  maintain  CWB  Group's 
operations  effectively  and  efficiently  within  its  regulatory  environment.  Corporate 
Governance  policies  are  reviewed  regularly  for  improvement  and  are  designed  
to strengthen the ability of the Board to effectively supervise management and enhance 
long-term shareholder value.

The Board monitors corporate governance best practices which are continuously evolving. 
During fiscal 2009, the Board adopted a director election policy in which shareholders will 
vote for individual directors commencing at the shareholders meeting on March 4, 2010. 
A director who receives more votes “withheld” than “for” in an uncontested election, will 
be required to tender his/her resignation for consideration by the Board.

The  role  of  the  Board  is  essentially  to  supervise  the  management  of  the  business.  
The Board has responsibility for stewardship of CWB Group, which includes satisfying 
itself  that  the  officers  create  a  culture  of  integrity  throughout  the  organization.  
The CWB Group has written codes of conduct for its directors, officers and employees. 
The Board monitors compliance with the codes by requiring each director, officer and employee 
to annually sign a certificate confirming his/her compliance with the applicable code.

The  Board  is  responsible  for  adopting  a  strategic  planning  process  and  approving,  
on  at  least  an  annual  basis,  a  strategic  plan  which  takes  into  account,  among  other  
things,  the  opportunities  and  risks  of  the  business.  The  Board  is  also  responsible  for 
the  identification  of  the  principal  risks  of  CWB  Group’s  business,  and  ensuring  the 
implementation of appropriate systems to manage these risks.

{ Overview of Corporate Governance Structure }

Shareholders

Shareholders’ Auditor

ELECT

Corporate Governance & Human 
Resources Committee

Conduct Review Committee

A
P
P
O
N
T

I

Board of Directors

A
P
P
O
N
T

I

A
P
P
O
N
T

I

REPORT

Audit Committee

Loans Committee

APPOINT

Management

22 f Date in March 1984 that CWB, then the Bank of Alberta, became a Schedule I bank

For More Information 
Additional information about CWB’s corporate governance may be obtained through:

Proxy Circular
The annual proxy circular contains information on each director and a detailed discussion of the responsibilities of the 
Board and each Board Committee as well as a description of CWB’s corporate governance practices.

CWB Group Website (www.cwbankgroup.com)
The Corporate Governance section of the CWB Group website contains information on its corporate governance practices, 
including the mandate of the Board, the mandates of each of the Board Committees, the Personal and Business Conduct 
Policy for the officers and employees and the Personal and Business Conduct Policy for directors.

Annual Meeting
Shareholders are invited to attend the annual meeting of shareholders on March 4, 2010 in Edmonton, Alberta.

{ Board Committees }

COMMITTEE

MEMBERS

RESPONSIBILITIES

Audit Committee

Corporate  
Governance & 
Human Resources 
Committee

Loans Committee

Robert A. Manning (Chair)
Wendy A. Leaney
Gerald A.B. McGavin
Robert L. Phillips
Alan M. Rowe

Jack C. Donald (Chair)
Albrecht W.A. Bellstedt
Allan W. Jackson
Robert A. Manning
Howard E. Pechet
Robert L. Phillips
Raymond J. Protti
Arnold J. Shell

Allan W. Jackson (Chair)
Albrecht W.A. Bellstedt
Jack C. Donald
Wendy A. Leaney
Gerald A.B. McGavin
Howard E. Pechet
Robert L. Phillips
Larry M. Pollock
Raymond J. Protti
Alan M. Rowe

•	

•	

•	

•	

•	

•	

•	

Oversees the integrity of the CWB Group's financial 
reporting, internal controls, disclosure controls and 
internal audit function.

Recommends the appointment of the external auditors, 
reviews the code of conduct for senior financial officers 
and oversees the whistleblower procedures.

Reviews and monitors corporate governance trends  
and best practices on an ongoing basis.

Recommends director compensation and director  
succession.

Oversees executive compensation and incentive  
compensation plans, CEO performance assessment  
and senior management succession.

Oversees the documentation, measurement and  
management of credit risk.

Approves, declines or recommends approval to the 
Board of all credit applications in excess of the CEO’s 
lending limit.

Conduct Review  
Committee

Albrecht W.A. Bellstedt (Chair)
Allan W. Jackson
Arnold J. Shell

•	

Monitors procedures regarding related party  
transactions, conflicts of interest, standards of business 
conduct and the handling of customer complaints.

 The percentage of asset growth we experienced in 1989

 p  23

Management’s Discussion and Analysis 

table of contents
24	 Business	Profile	And	strAtegy	

27	 grouP	finAnciAl	PerformAnce	
27  Overview 
30  Net Interest Income 
31  Other Income   
33  Non-Interest Expenses and Efficiency
34  Income and Capital Taxes  
35  Comprehensive Income 
35  Cash and Securities 
36  Loans 
37  Credit Quality   
41  Deposits
42  Other Assets and Other Liabilities 
43  Liquidity Management 
45  Contractual Obligations 
46  Capital Management 

49  Financial Instruments  
and Other Instruments 

50  Acquisitions 
50  Off-Balance Sheet Arrangements 

50	 oPerAting	segment	review	
50  Banking and Trust 
52  Insurance 

54	 summAry	of	QuArterly	results	

55	 Accounting	Policies	And	estimAtes
55   Critical Accounting Estimates 
56  Changes in Accounting Policies,  
Including Initial Adoption 

56   Future Changes in Accounting Policies

59	 risk	mAnAgement	
59   Overview 
60  Credit Risk 
61   Liquidity Risk   

61  Market Risk 
63  Insurance Risk   
63  Operational Risk 
64   General Business  

and Economic Conditions 

64  Level of Competition 
64  Regulatory and Legal Risk  
64  Accuracy and Completeness  

of Information on Customers  
and Counterparties 

65  Ability to Attract 

and Retain Key Personnel

65  Ability to Execute Growth Initiatives 
65  Information Systems and Technology
65  Reputation Risk 
65  Other Factors 

65	 uPdAted	shAre	informAtion	

65	 controls	And	Procedures	

BUSINESS PROFILE AND STRATEGY

Canadian Western Bank (CWB or the Bank) offers a diversified range of financial services and is the largest publicly traded Canadian bank 
headquartered in Western Canada. The Bank, along with its subsidiaries, Canadian Western Financial Ltd. (CWF), Adroit Investment 
Management Ltd. (Adroit), Canadian Western Trust Company (CWT), Valiant Trust Company (Valiant) and Canadian Direct Insurance 
Incorporated (Canadian Direct or CDI), currently operate in all four pillars of the financial services industry. The Bank remains primarily 
focused on its core business lending and retail banking services in Western Canada. Third party mutual funds are offered through CWF,  
the Bank’s mutual fund dealer subsidiary. Adroit specializes in wealth management for individuals, corporations and institutional clients.  
CWT provides trust services, including self-directed RRSPs and RRIFs, as well as corporate and group trust services to independent financial 
advisors, corporations and individuals. Valiant’s operations include stock transfer and trustee services to public companies and income trusts. 
CDI provides personal auto and home insurance to customers in British Columbia (BC) and Alberta.

CWB’s mission is to be known and respected as Canada’s business bank, providing western Canadians and other select markets with a preferred 
source of both commercial and individual financial services. The fundamental objectives are to provide shareholders with a sound and profitable 
return, clients with value, service and stability, and employees with a positive and rewarding work environment, while contributing to the 
communities in which CWB operates. CWB plans to achieve its mission through the following strategic priorities:

 ·

maintain a conservative risk profile while ensuring growth is focused, strategic and accretive for shareholders;

 ·

 ·

 ·

 ·

reinforce leadership in cost efficiency and low credit losses by enhancing service delivery capabilities and maintaining strong discipline  
in managing the Bank’s lending portfolio;

leverage core profitability and further diversify funding sources with ongoing generation of internal deposits raised through the branch 
network, CWT, Valiant and over the Internet;

improve CWB’s revenue diversification by further developing non-interest revenue sources in banking, trust, wealth management  
and insurance operations through internal growth as well as strategic acquisitions; 

increase the return on common shareholders’ equity by maintaining strong operating performance, an efficient capital structure,  
and continued diversification into businesses with lower capital requirements, including residential mortgages, insurance, trust services  
and wealth management. Organic growth and resulting benefits to ROE may be accelerated by acquisitions that are both accretive and  
a good strategic fit with current operations; 

 ·

develop and recruit high quality employees who embrace the Bank’s culture by offering a rewarding work environment that includes comprehensive 
employee benefits, career growth opportunities, strong work/life balance and competitive compensation packages. CWB believes that such employees 
are critical to build brand recognition through personal, responsive and friendly customer service; and

 ·

further build and reinforce CWB’s reputation and public confidence through continued stakeholder communication, diligence in corporate 
governance practices and high standards in corporate reporting and accountability.

24  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
	
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CWB’s consolidated financial statements have been prepared in accordance with Canadian generally accepted accounting principles (GAAP) 
and are presented in Canadian dollars.

The following pages contain management’s discussion of the financial performance of CWB, as well as a discussion of the performance of each 
operating segment and a summary of quarterly results. Additional information relating to the Bank, including the Annual Information Form,  
is available on SEDAR at www.sedar.com and on the Bank’s website at www.cwbankgroup.com.

Forward-Looking Statements

From time to time, Canadian Western Bank (the Bank) makes written and verbal forward-looking statements. Statements of this type are 
included in the Annual Report and reports to shareholders and may be included in filings with Canadian securities regulators or in other 
communications such as press releases and corporate presentations. Forward-looking statements include, but are not limited to, statements 
about the Bank’s objectives and strategies, targeted and expected financial results and the outlook for the Bank’s businesses or for the Canadian 
economy. Forward-looking statements are typically identified by the words “believe,” “expect,” “anticipate,” “intend,” “estimate,” “may 
increase,” “may impact” and other similar expressions, or future or conditional verbs such as “will,” “should,” “would” and “could.”

By their very nature, forward-looking statements involve numerous assumptions. A variety of factors, many of which are beyond the Bank’s 
control, may cause actual results to differ materially from the expectations expressed in the forward-looking statements. These factors include, 
but are not limited to, general business and economic conditions in Canada, including the volatility and lack of liquidity in financial markets, 
fluctuations in interest rates and currency values, changes in monetary policy, changes in economic and political conditions, regulatory and 
legal developments, the level of competition in the Bank’s markets, the occurrence of weather-related and other natural catastrophes, changes  
in accounting standards and policies, the accuracy of and completeness of information the Bank receives about customers and counterparties, 
the ability to attract and retain key personnel, the ability to complete and integrate acquisitions, reliance on third parties to provide components 
of the Bank’s business infrastructure, changes in tax laws, technological developments, unexpected changes in consumer spending and saving 
habits, timely development and introduction of new products, and management’s ability to anticipate and manage the risks associated with 
these factors. It is important to note that the preceding list is not exhaustive of possible factors. 

These and other factors should be considered carefully and readers are cautioned not to place undue reliance on these forward-looking 
statements as a number of important factors could cause the Bank’s actual results to differ materially from the expectations expressed in such 
forward-looking statements. Unless required by securities law, the Bank does not undertake to update any forward-looking statement, whether 
written or verbal, that may be made from time to time by it or on its behalf.

Assumptions about the performance of the Canadian economy in 2010 and how it will affect CWB’s businesses are material factors the Bank 
considers when setting its objectives. In setting minimum performance targets for fiscal 2010, management’s expectations assume the following:

 ·

moderate economic growth in Canada aided by positive relative performance in the four western provinces; 

 ·

stable or slightly higher energy and commodity prices; 

 ·

sound credit quality with actual losses remaining within the Bank’s range of acceptable levels; 

 ·

modest inflationary pressures; and,

 ·

an improved net interest margin resulting from lower deposit costs, a stable prime lending interest rate, favourable yields on both new lending 
facilities and renewal accounts and relatively stable investment returns reflecting high quality assets held in the securities portfolio, partially 
offset by a reduction in the level of gains on sale of securities compared to fiscal 2009.

Taxable Equivalent Basis (teb)

Most banks analyze revenue on a taxable equivalent basis to permit uniform measurement and comparison of net interest income.  
Net interest income (as presented in the consolidated statements of income) includes tax-exempt income on certain securities. Since this 
income is not taxable, the rate of interest or dividends received is significantly lower than would apply to a loan or security of the same 
amount. The adjustment to taxable equivalent basis of $7.8 million (2008 – $5.7 million) increases interest income and the provision for 
income taxes to what they would have been had the tax-exempt securities been taxed at the statutory rate. The taxable equivalent basis does  
not have a standardized meaning prescribed by GAAP and, therefore, may not be comparable to similar measures presented by other banks. 
Total revenues, net interest income and income taxes are discussed on a taxable equivalent basis throughout this Management’s Discussion 
and Analysis (MD&A). 

 CWB 2009 Annual Report - Fundamentals 

 p   25

Non-GAAP Measures

Taxable equivalent basis, return on common shareholders’ equity, return on assets, efficiency ratio, net interest margin, tangible common 
equity to risk-weighted assets, Tier 1 and total capital adequacy ratios, average balances, claims loss ratio, expense ratio and combined ratio  
do not have standardized meanings prescribed by GAAP and, therefore, may not be comparable to similar measures presented by other 
financial institutions. The non-GAAP measures used in this MD&A are calculated as follows:

 ·

taxable equivalent basis – described above;

 ·

return on common shareholders’ equity – net income after preferred share dividends divided by average common shareholders’ equity; 

 ·

return on assets – net income after preferred share dividends divided by average total assets;

 ·

efficiency ratio – non-interest expenses divided by total revenues (net interest income plus other income);

 ·

net interest margin – net interest income divided by average total assets;

 ·

tangible common equity to risk-weighted assets – shareholders’ equity less subsidiary goodwill divided by risk-weighted assets, calculated  
in accordance with guidelines issued by the Office of the Superintendent of Financial Institutions Canada (OSFI); 

 ·

Tier 1 and total capital adequacy ratios – in accordance with guidelines issued by OSFI; 

 ·

average balances – average daily balances;

 ·

claims loss ratio – net insurance claims and adjustment expenses as a percentage of net earned premiums;

 ·

expense ratio – policy acquisition costs and non-interest expenses net of commissions and processing fees as a percentage of net earned 
premiums; and

 ·

combined ratio – sum of the claims loss and expense ratios.

26  f  CWB 2009 Annual Report - Fundamentals 

 GROUP FINANCIAL PERFORMANCE

Overview

Highlights of 2009

 ·

Record net income of $106.3 million, an increase of 4%. Diluted earnings per share of $1.47, down 7% reflecting the net impact from 
the preferred units issued in March 2009.

 ·

Record total revenues (teb) of $328.0 million, up 10%.

 ·

Net interest margin (teb) of 2.10%, down 20 basis points resulting in constrained growth in total revenues and lower overall 
profitability.

 ·

Marked 86 consecutive quarters of profitability.

 ·

Completed offerings of preferred share units for gross proceeds of $209.8 million. Tier 1 capital ratio of 11.3% and total capital ratio 
of 15.4%; up from 8.9% and 13.5%, respectively, a year earlier.

 ·

Loan growth of 7%, reflecting reduced demand in a recessionary environment.

 ·

Sound credit quality with the provision for credit losses as a percentage of average loans of 15 basis points, an industry best among 
Canadian banks. 

 ·

Achieved record net income in the insurance segment.

 ·

Opened new full-service commercial and retail banking centres in Saskatoon, Saskatchewan and Kamloops, BC.

 ·

Celebrated the Bank’s 25th anniversary.

 ·

Opened a CWT office in Toronto.

 ·

Received federal approval for Valiant to become a deposit-taking institution. 

 ·

Acquired 72.5% ownership position in Adroit.

 ·

Cash dividends paid to common shareholders of $0.44 increased 5%.

Impact of the Global Financial Crisis

Fiscal 2009 was marked by unprecedented turmoil in global financial and credit markets that impacted economies across the world. 
Management’s expectations at the outset of fiscal 2009 were that market and economic uncertainty would adversely affect the Bank’s 
performance with moderated economic activity in Western Canada, declining interest rates, lower commodity prices and a compressed 
net interest margin. While each of these factors affected performance, the spin-off effects from the global market turmoil had a more  
far-reaching impact on CWB’s operations than management initially expected. Rapidly falling interest rates reached all-time lows reflecting  
the exceptional actions taken by governments and central bankers worldwide to help alleviate the credit crisis and economic stress.  
The combination of elevated deposit costs early in fiscal 2009 due to global credit fears, which included the repatriation of off-balance sheet 
funding structures, and historic low prime lending rates had a significant negative impact on the net interest margin and led to constrained 
growth in total revenues and profitability. While these adverse market conditions negatively impacted the net interest margin, wider credit 
spreads and a steeper yield curve provided the Bank with opportunities to realize unusually high levels of gains on the sale of securities 
without significantly altering the yields or the conservative risk profile of the Bank’s investment portfolio. Implementing key investment 
strategies helped offset the performance impact from compressed margins, particularly in the first six months of the fiscal year. Other 
proactive measures taken by the Bank to help offset margin pressures included the repricing of new and renewal loan accounts to reflect 
current market conditions and the introduction of interest rate floors on many floating rate loans. Global market turmoil led to a confirmed 
recessionary environment within CWB’s markets that had a material impact both on the level of lending activity and the performance 
of the existing loan portfolio. During the second quarter, near the height of market uncertainty, the Bank also completed preferred unit 
offerings to further increase its capital in line with the rest of the Canadian banking industry. While the warrants issued with preferred units 
will be materially dilutive to existing shareholders, the increased capital significantly augmented CWB’s flexibility to capitalize on strategic 
opportunities and management continues to actively evaluate alternatives in this regard.

 CWB 2009 Annual Report - Fundamentals 

 p   27

TABLE 1 – SELECT ANNUAL FINANCIAL INFORMATION(1) 
($ thousands, except per share amounts)

Key Performance Indicators
Net income

Earnings per share

Basic

Diluted

Provision for credit losses as a percentage of average loans

Net interest margin (teb)(1)

Net interest margin 

Efficiency ratio(3) (expenses to revenues) (teb)

Efficiency ratio 

Return on common shareholders' equity

Return on average total assets

Other Financial Information
Total revenues (teb)

Total revenues

Total assets

Subordinated debentures

Dividends

Change from 2008

2009	

2008 

2007 

$

$	

106,285	 $  102,019  $ 

96,282  $ 

4,266 

	1.51	

	1.47	

0.15%

	2.10	

	2.03	

	48.2	

	49.4	

	13.2	

	0.86	

 1.61 

 1.58 

0.15%

 2.30 

 2.25 

 45.2 

 46.1 

 15.9 

 1.03 

 1.54 

 1.50 

0.16%

 2.58 

 2.51 

 44.6 

 45.5 

 17.4 

 1.18 

$ 

327,966	 $  298,857  $  273,480  $ 
	320,119	

 293,186 

 268,070 

 (0.10)

 (0.11)

29,109 

 26,933 

	11,635,872	

 10,600,732 

 9,525,040 

 1,035,140 

	375,000	

	0.44	

 375,000 

 390,000 

 0.42 

 0.34 

 – 

 0.02 

%

4% 

 (6)

 (7)

–bp(2)

(20)

(22)

 300 

 330 

 (270)

 (17)

 10% 

 9 

 10 

 – 

 5 

(1) 
(2) 
(3) 

See page 25 and page 26 for a discussion of teb and non-GAAP measures.
bp – basis points.
A decrease in the ratio reflects improved efficiency, while an increase reflects deterioration.

Net income surpassed the $100 million milestone for the second consecutive year to reach a record $106.3 million, a 4% ($4.3 million) increase 
over 2008 despite the impacts of a recessionary economic environment and very difficult market conditions in Canada and globally. Reflecting 
the net impact from the preferred units issued in March 2009, diluted earnings per common share for the year were $1.47 ($1.51 basic), down 
7% from $1.58 ($1.61 basic) in the prior year. Record total revenues (teb) grew 10% to reach $328.0 million driven by 7% ($612 million) 
growth in total loans and a 30% ($21.4 million) increase in other income, including $20.5 million higher gains on sale of securities, and offset 
the significant impact of a 20 basis point decline in net interest margin (teb) to 2.10%. Higher realized gains on sale of securities primarily 
resulted from transactions related to favourable pricing on certain investment grade, short-term debt investments. Margin compression for  
the year was mainly due to consecutive reductions in the prime lending interest rate to a historic low of 2.25% reached in April 2009, coupled 
with the significant cost of deposits, relative to benchmark bond rates, associated with the global demand for increased liquidity that reached 
unprecedented levels in the Fall of 2008. In the last half of the year, margin compression was partially offset by lower deposit costs, more 
favourable spreads on both new and renewal loans and an improved mix in the securities portfolio. The Bank’s success in negotiating interest 
rate floors on floating rate loans further alleviated net interest margin pressures associated with the reduction in the prime lending interest 
rate. Credit quality remained satisfactory and the provision for credit losses as a percentage of average loans was unchanged from 2008 at 15 
basis points. The efficiency ratio (teb), which measures non-interest expense as a percentage of total revenues (teb), deteriorated 300 basis 
points from last year to 48.2%. The deterioration in the efficiency ratio (teb) reflects constrained growth in net interest income due to margin 
compression and a 17% ($23.0 million) increase in non-interest expenses mainly resulting from salary and benefit costs, including additional staff 
complement, and investment in future development initiatives, partially offset by the positive earnings impact of loan growth and higher other 
income. Return on common shareholders’ equity of 13.2% was down 270 basis points compared to 2008 while return on assets decreased 17 
basis points to 0.86%. Margin compression coupled with dividends paid on preferred shares issued  
in March 2009 contributed to the year-over-year reduction in key profitability ratios, although this was partially offset by strong growth  
in other income. Total cash dividends paid to common shareholders of $0.44 per share were up 5% over the prior year.

Total assets increased 10% to reach $11,636 million. While all lending sectors recorded positive growth in the year, lending activity in general 
was constrained by both a recessionary environment and expected repayments of existing accounts resulting in overall loan growth of 7%.  
Loan growth was achieved across each of the Bank’s geographic regions. Activity in BC provided the strongest annual contributions in dollar 
terms while Saskatchewan showed the best percentage growth for the year. Loans in the Bank’s residential mortgage business, Optimum 
Mortgage, increased 20% and comprised approximately 6% of total loans at fiscal year end.

Total branch-generated deposits increased 5% compared to the previous year, while the demand and notice component within branch-raised 
deposits was up 31%. The demand and notice component comprised 33% of total deposits at October 31, 2009, compared to 26% a year 
earlier. The significant growth in demand and notice deposits reflects CWT’s appointment during the year as trustee for a major Canadian 

28  f  CWB 2009 Annual Report - Fundamentals 

 
	 	
  
 
investment dealer and ongoing execution of strategies to further enhance and diversify the Bank’s core funding sources. Customer awareness 
continued to build for the Internet-based division of the Bank named Canadian Direct Financial™ and management is optimistic about its 
potential as a valued new funding source. Total branch deposits measured as a percentage of total deposits were 64% at October 31, 2009, 
compared to 63% a year earlier with the increase reflecting the above-noted very strong growth in the demand and notice component that 
more than offset increased fixed rate term deposits raised through the deposit broker network and a reduction in larger commercial and 
wholesale term deposits raised through the branch network, due in large part to the impact of the financial crisis. 

As noted above, CWB completed offerings in March 2009 for a total of 8,390,000 preferred share units for gross proceeds of $209.8 million.  
The offerings, which included both a public and private placement, significantly augmented the Bank’s regulatory capital position. These offerings 
were completed in very volatile financial markets, which was consistent with both the Bank’s objective to maintain a strong and efficient capital 
base and with the industry’s response to the financial crisis. The Bank’s strong Tier 1 and total capital ratios at October 31, 2009 of 11.3% and 
15.4%, respectively, remained well above regulatory minimums. This capital position provides flexibility to pursue strategic growth opportunities 
and management continues to develop strategies to deploy capital for the long-term benefit of all CWB shareholders. On November 20, 2009, 
subsequent to year end, the Bank redeemed $60.0 million of subordinated debentures. 

TABLE 2 – PERFORMANCE TARGETS
The performance target ranges established for the 2009 fiscal year, together with actual performance, and new minimum target ranges for fiscal 
2010 are presented below:

Net income growth(1)

Total revenue (teb) growth

Loan growth

Provision for credit losses as a percentage of average loans

Efficiency ratio (teb)

Return on common shareholders’ equity(2)

Return on assets(3)

2009 
 Target Ranges

2009 
Performance

2010 
 Minimum Targets

2 – 5%

5 – 8%

10%

0.15 – 0.18%

46 – 49%

14 – 16%

0.90 – 1.05%

4%

10%

7%

0.15%

48.2%

13.2%

0.86%

12%

12%

10%

0.15 – 0.20%

48%

13%

0.90%

(1) 
(2) 
(3) 

Net income, before preferred share dividends.
Return on common shareholders’ equity calculated as net income after preferred share dividends divided by average common shareholders’ equity.
Return on assets calculated as net income after preferred share dividends divided by average total assets.

Minimum Performance Targets and Outlook 

CWB met or exceeded four out of seven of its fiscal 2009 performance target ranges, despite very challenging market conditions and  
a recessionary environment that was much more pronounced than anticipated when the target ranges were established. Total revenue 
(teb) growth exceeded expectations while net income growth, the efficiency ratio (teb) and provision for credit losses as a percentage 
of average loans were all within the respective target ranges. Realized gains on the sale of securities during the year helped offset the 
significant financial impact of a reduced net interest margin. Management expects that margin improvement in fiscal 2010 will offset 
reduced securities gains going forward, as such gains are not expected to be sustainable at the levels achieved in 2009. While the return on 
common shareholders’ equity and return on assets ratios were both below the respective targets, the net impact from the preferred unit 
offerings completed in March 2009 was not considered when these ranges were established. Impacts from the recessionary environment, 
repayments of existing loans, particularly in the interim construction and equipment financing portfolios, and uncertainty regarding both 
the strength and timing of an economic recovery led to slower than anticipated loan growth for the year. 

Expectations for 2010 include a return to double-digit loan growth, strong overall performance aided by improved market conditions, 
and a more positive economic outlook compared to 2009. Economic fundamentals in Western Canada are expected to remain favourable 
relative to the rest of Canada, notwithstanding continued challenges in certain areas, particularly those related to natural gas in Alberta. 
The Bank will maintain its focus on high quality, secured loans that offer a fair and profitable return and management believes there will 
be good lending opportunities that fit these parameters. Credit quality is within expectations in consideration of the current environment 
and future loan losses are expected to remain within an acceptable range. Maintaining responsible cost control while also ensuring CWB 
continues to build on its platform for sustained, high quality growth remains a priority. Strategies for the ongoing development of trust, 
insurance, wealth management and other complementary businesses supports objectives to increase the proportion of non-interest income 
to total revenues over time. Another key goal for 2010 is to leverage the Bank’s strong capital position and management continues  
to evaluate potential strategic acquisitions of loan portfolios and/or other businesses that fit its growth and diversification objectives. 
Overall, CWB is well positioned to capitalize on market opportunities and management will maintain its focus on creating value  
and growth for shareholders over the long-term.

 CWB 2009 Annual Report - Fundamentals 

 p   29

 
 
 
 
 
 
 
Net Interest Income

Highlights of 2009

 ·

Net interest income (teb) was a record $236.4 million, up 3%, reflecting 13% growth in average assets. 

 ·

Net interest margin (teb) was 2.10%, down 20 basis points from 2.30% in 2008 and down 48 basis points from 2.58% in 2007.

Net interest income is the difference between interest and dividends earned on assets and interest expensed on deposits and other liabilities, 
including debentures. Net interest margin is net interest income as a percentage of average total assets.

TABLE 3 – NET INTEREST INCOME (teb)(1) 
($ thousands)

Assets
Cash, securities and deposits with

2009

2008

Average

Balance

Mix

Interest

Interest

Rate

Average

Balance

Mix

Interest

Interest

Rate

regulated financial institutions

	$  2,007,126	

18% 	$ 

64,335	

3.21%  $  1,684,982 

17%  $ 

70,485 

4.18%

Securities purchased under

resale agreements

Loans

Residential mortgages

Other loans

Total interest bearing assets
Other assets 
Total Assets 

Liabilities
Deposits

Demand

Notice

Fixed term

Deposit from CWB Capital Trust

Other liabilities

Subordinated debentures

Shareholders' equity

	47,315	 –

	524	

1.11	

 172,347  

	2,211,716	

	6,794,806	

	9,006,522	

	11,060,963	

	191,783	

20	

60	

80	

98	

2	

	$ 11,252,746	

100% 	$ 

		$ 

371,288	

3% 		$ 

	2,236,527	

	6,924,320	

	105,000	

	9,637,135	

	512,476	

	375,000	

	728,135	

20	

62	

1	

86	

5	

3	

6	

	107,896	

	347,517	

	455,413	

	520,272	
	–	
520,272	

–	
	18,873	

	237,248	

	6,745	

	262,866	

	151	

	20,901	
	–	
283,918	

4.88	

5.11	

5.06	

4.70	

 1,924,444 

 5,985,897 

 7,910,341 

 9,767,670 

 163,093 
0.00	
4.62%  $  9,930,763 

0.00%  $ 
0.84	

3.43	

6.42	

2.73	

0.03	

5.57	

369,276 

 2,033,863 

 6,090,668 

 105,000 

 8,598,807 

 291,533 

 396,953 

 643,470 
0.00	
2.52%   $  9,930,763 
2.10%   $  9,930,763  

2 

20 

60 

80 

99 

1 

 5,961 

3.46 

 115,168 

 376,824 

 491,992 

 568,438 

 – 

5.98 

6.30 

6.22 

5.82 

0.00 

100%  $ 

568,438 

5.72%

4%  $ 

– 

0.00%

20 

61 

1 

86 

3 

4 

7 

 53,593 

 257,210 

 6,751 

 317,554 

 – 

 22,267 

 – 

100%   $ 

339,821 

  $ 

228,617 

2.64 

4.22 

6.43 

3.69 

0.00 

5.61 

0.00 

3.42%

2.30%

Total Liabilities and Equity

	$ 11,252,746	

100% 		$ 

Total Assets/Net Interest Income

	$ 11,252,746		

		$ 

236,354	

(1) 

See page 25 and page 26 for a discussion of teb and other non-GAAP measures.

Net interest income (teb) increased 3% ($7.7 million) in the year, driven by 13% growth in average interest bearing assets, largely offset  
by the significant negative impact of a 20 basis point decline in net interest margin (teb) to 2.10%. The decrease in net interest margin mainly 
resulted from consecutive reductions in the prime lending interest rate to a historic low, coupled with the significant cost of deposits, relative 
to benchmark bond rates, associated with the global demand for increased liquidity. As the year progressed, margin compression was partially 
offset by lower deposit costs, more favourable spreads on both new and renewal loans, an improved mix in the securities portfolio and the 
positive impact from interest rate floors negotiated on many lending accounts. Generally, reductions in the prime interest rate negatively impact 
net interest margin because deposits do not reprice as quickly as prime-based loans, which subsequently compresses the interest spread earned 
on the Bank’s assets. Also, the marginal benefit attributed to the Bank’s lower cost demand and notice deposits is significantly reduced as 
interest rates approach zero. Downward pressures on margin were most prevalent through the first half of the fiscal year; however, net interest 
margin (teb) maintained a positive upward trend since March when it reached a monthly low of 1.88%. Illustrating the significant impact of 
margin pressures on CWB’s overall financial performance, based on average total assets at year end, it is estimated that every one basis point 

30  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
 
	
 
 
improvement in net interest margin (teb) would increase annual net interest income (teb) by approximately $1.1 million, all else being equal; 
the opposite effect would occur on annual net interest income (teb) when net interest margin declines by one basis point. CWB’s net interest 
margin (teb) in fiscal 2008 was 2.30% and was 2.58% in fiscal 2007. The Bank’s average net interest margin (teb) over the past ten years, 
including fiscal 2009, was 2.54%. 

The prime rate averaged 2.70%, compared to 5.21% last year. The prime rate as at October 31, 2009 was 2.25%, unchanged from its historic 
low that was established in April 2009. 

Outlook for Net Interest Income

Fiscal 2010 net interest income should increase with the targeted 10% loan growth and expectations for an improved net interest margin 
that is consistent with lower deposit costs, a stable prime lending interest rate, improved loan spreads and relatively stable investment 
returns. Reduced liquidity levels compared to 2009, net of securities purchased under reverse resale agreements, should have a further 
positive impact on net interest margin in 2010. The foregoing factors support management’s current expectations that net interest margin 
(teb) will move closer toward the Bank’s historic ten year average of 2.54% as the fiscal year progresses. Growth in net interest income 
due to improved margins and asset growth should more than offset the impact on total revenues (teb) resulting from an expected decline 
in the level of gains on sale of securities compared to 2009.

Other Income

Highlights of 2009

 ·

Other income increased 30% ($21.4 million), including a $20.5 million increase in gains on sale of securities.

 ·

Other income represented 28% of total revenues (teb), compared to 24% in 2008, reflecting an unusually high level of gains on sale  
of securities and comparatively slower growth in net interest income resulting from a compressed net interest margin and moderated  
loan growth.

TABLE 4 – OTHER INCOME 
($ thousands)

Insurance

Net earned premiums

Commissions and processing fees

Net claims and adjustment expenses

Policy acquisition costs

Net insurance revenues

Credit related

Trust and wealth management services

Retail services

Gains on sale of securities, net

Foreign exchange

Other(1)

Total Other Income

2009	

2008 

$ 

Change from 2008

	 $	 104,062	   $ 

97,943    $ 

6,119   

	2,852	

	(68,996)

	(20,802)

	17,116	

	23,369	

	15,478	

	7,403	

	25,225	

	2,745	

	276	
91,612	   $ 

	 $	

 2,876 

 (64,380)

 (20,573)

 15,866 

 26,998 

 13,299 

 7,689 

 4,725 

 1,225 

 438 

 (24)

 (4,616)

 (229)

 1,250 

 (3,629)

 2,179 

 (286)

 20,500 

 1,520 

 (162)

70,240    $ 

21,372   

%

6%

(1)

7

1

8

(13)

16

(4)

434

124 

(37) 

30%

(1) 

Includes changes in fair value related to derivative financial instruments not accounted for as hedges, gains/losses on land, buildings and equipment disposals, and other miscellaneous  
non-interest revenues.

Other income of $91.6 million was up 30% ($21.4 million) over 2008 and included a $20.5 million increase in gains on sale of securities, 
16% ($2.2 million) higher trust and wealth management fee income, an 8% ($1.3 million) increase in net insurance revenues and a combined 
$1.1 million improvement in foreign exchange gains and other categories, offset by 13% ($3.6 million) lower credit related fee income. Gains 
on sale of securities reflect abnormal market conditions and investment strategies that allowed the Bank to capitalize on opportunities to realize 
gains while maintaining relatively comparable yields on reinvestment in other high quality investment grade securities. Strong growth in trust 
and wealth management fee income reflects revenue contributions from Adroit, acquired in early fiscal 2009, and very strong performance from 
CWT, partially offset by a decline in Valiant’s revenues reflecting the considerable slowdown in capital markets activity. Net insurance revenues 
were a record $17.1 million, mainly driven by 6% growth in net earned premiums due to continued business growth. Foreign exchange gains 
of $2.7 million represented a $1.5 million increase over the prior year reflecting higher transaction volume and improved spreads. 

 CWB 2009 Annual Report - Fundamentals 

 p   31

 
	
The year-over-year decline in credit related fee income was consistent with decreased loan volumes. A lower volume of commercial account 
transaction fees compared to the prior year also contributed to a $0.3 million decline in retail service fees, partially offset by growth in mutual 
fund fees and commissions. 

Other income as a percentage of total revenues (net interest income and other income) increased to 28%, compared to 24% in the prior year. 
This change was mainly attributed to the unusually high level of gains on sale of securities and comparatively slower growth in net interest 
income due to a compressed net interest margin and moderated loan growth.

Outlook for Other Income

While shifts in the interest rate curve and market spread fluctuations will likely provide further opportunities to realize gains on sale  
of securities, such gains are not expected to be sustainable at the levels realized in fiscal 2009 given the return of more typical credit spreads 
and the expectation of a stable interest rate environment. Growth is expected across each other category of other income reflecting a return 
to double-digit loan growth and the Bank’s continued focus on enhancing transactional services and other sources of fee income. CWB’s 
medium-term objective is to grow non-interest revenues to comprise 30% of total revenues (based on a more normalized net interest 
margin) through ongoing generation of new business, an enhanced market presence and expanded product offerings. While this objective 
is supported by plans for continued expansion of CWB’s branch network, the ongoing development of insurance, trust services, wealth 
management and other complementary fee-based businesses will be the largest contributor toward the ultimate achievement of this goal. 
Trust services, including Optimum Mortgage, expects solid growth in 2010 resulting from increased market share and ongoing business 
development in both core western markets and select areas in Ontario. Net insurance revenues should benefit from continued policy growth 
supported by Canadian Direct’s enhanced distribution capabilities, which will include ongoing development of its Internet channel and  
an expanded broker network. Management also expects to evaluate opportunities to expand sources of other income via acquisition.

32  f  CWB 2009 Annual Report - Fundamentals 

Non-Interest Expenses and Efficiency

Highlights of 2009

 ·

The efficiency ratio (teb) of 48.2% represented a 300 basis point deterioration compared to 2008 reflecting constrained growth in net 
interest income due to margin compression and a 17% ($23.0 million) increase in non-interest expenses mainly resulting from ongoing 
investments to support future growth and changes to the long-term employee compensation program.

TABLE 5 – NON-INTEREST EXPENSES AND EFFICIENCY RATIO 
($ thousands)

Salaries and Employee Benefits

Salaries

Employee benefits

Premises
Rent

Depreciation

Other

Equipment and Furniture

Depreciation

Other

General

Professional fees and services

Marketing and business development

Postage and stationery

Capital and business taxes

Banking charges

Regulatory costs

Travel

Communications

General insurance

Other

Total Non-Interest Expenses

Efficiency Ratio (teb)(1)

2009	

2008 

$    

% 

Change from 2008

	 $ 

87,381	

  $ 

72,558 

  $ 

14,823 

	16,724	

	104,105	

	12,431	

	2,869	

	1,997	

	17,297	

	4,634	

	4,099	

	8,733	

	5,481	

	4,424	

	2,486	

	2,230	

	2,224	

	1,466	

	1,360	

	1,155	

	1,066	

	6,155	

 15,102 

 87,660 

 10,402 

 2,279 

 1,698 

 14,379 

 4,069 

 3,912 

 7,981 

 4,386 

 3,285 

 2,633 

 2,280 

 2,143 

 1,066 

 1,441 

 1,090 

 1,081 

 5,741 

 1,622 

 16,445 

 2,029 

 590 

 299 

 2,918 

 565 

 187 

 752 

 1,095 

 1,139 

 (147)

 (50)

 81 

 400 

 (81)

 65 

 (15)

 414 

	28,047	

 25,146 

 2,901 

	 $  158,182	

  $  135,166 

  $ 

23,016 

20%

11 

19 

20 

26 

18 

20 

14 

5 

9 

25 

35 

(6) 

(2) 

4 

38 

(6) 

6 

(1) 

7 

12 

17%

48.2%   

45.2% 

 300bp(2)

(1) 
(2) 

Non-interest expenses as a percentage of total revenues (net interest income (teb) plus other income). See page 26 for a discussion of non-GAAP measures.
bp – basis points.

Total non-interest expenses of $158.2 million increased 17% ($23.0 million) and included 19% higher salary and benefit costs, largely reflecting 
stock-based compensation charges, increased staff complement and annual salary increments. Total stock-based compensation charges of $10.7 million 
represented a $4.9 million increase over fiscal 2008 and included $4.0 million of expense recognized for Restricted Share Units (RSU) and $1.7 million 
of additional non-cash, stock-based compensation expense reflecting required accounting treatment for stock options voluntarily forfeited by certain 
CWB management. During the year, certain management irrevocably released their collective right, title and interest in 1.3 million stock 
options, without consideration, to facilitate a revised long-term employee compensation program. The Board of Directors, in consultation with 
external consultants and senior management, enacted enhancements to the Bank’s previous long-term employee compensation program to add a 
RSU component and reduce the future component of stock options. The objective of the new program was to increase overall employee retention 
for the Bank and to better align CWB’s long-term compensation with industry practices. The number of full-time equivalent employees grew 
4% from October 31, 2008 with the increase mostly reflecting staffing requirements for additional bank branches and other business expansion. 
Premises and equipment expenses, including depreciation, increased 16% ($3.7 million) mainly resulting from ongoing business growth and capital 

 CWB 2009 Annual Report - Fundamentals 

 p   33

 
 
 
 
	 	
   
   
 
 
 
 
 
	 	
investment, while advertising expense increased $1.1 million. Annual non-interest expenses related to Adroit were $2.7 million, including 
amortization of intangible assets. Other increases in non-interest expenses mainly reflect costs to manage the ongoing growth and development 
of CWB’s businesses. 

Growth in non-interest expenses, including certain one-time items, surpassed growth in total revenues (teb), leading to an efficiency ratio 
(teb) of 48.2%, a 300 basis point deterioration compared to the prior year. Non-interest expenses as a percentage of average assets of 1.4% 
remained comparable to 2008. 

Outlook for Non-Interest Expenses and Efficiency

While growth in total revenues (teb) is expected to have a modest positive impact on the efficiency ratio (teb) in 2010, the improvement  
will be tempered by increased spending in certain areas to allow for effective execution of CWB’s strategic plan. Expenses related to additional 
staff complement, expanded premises, technology upgrades and process improvements are an integral part of management’s commitment 
to effectively support growth and maximize shareholder value over the long-term. Building on CWB’s position as an employer of choice 
is a priority, and annual salary increments and further enhancements to the employees’ benefit programs are anticipated. In the fourth quarter 
of 2009 CWB opened new full service branches in Saskatoon, Saskatchewan and Kamloops, BC. Two additional branches are expected to open 
late in 2010. Investments in technology, such as those being made for the introduction of a new loan origination system, systems infrastructure 
and business applications, including an integrated general ledger and budget system, will also contribute to the level of non-interest expenses  
in 2010, but are expected to provide significant operating efficiencies. Announced reductions in capital tax rates, as well as expectations for 
modest inflationary pressures in 2010 will moderate non-interest expenses. Overall, CWB expects to achieve an efficiency ratio (teb) of 48%  
or better in fiscal 2010.

Income and Capital Taxes
The provision for income taxes (teb) was 31.8%, down from 32.7% in the prior year. The prior year’s provision includes $1.0 million of additional 
tax expense resulting from the write-down of future tax assets to reflect lower future federal corporate income tax rates. The provision before the teb 
adjustment was 28.2%, compared to 30.1% in the previous year. The federal corporate income tax rate was reduced from 19.5% to 19.0%, 
effective January 1, 2009. Effective July 1, 2009, the corporate provincial income tax rate in Manitoba decreased 100 basis points to 12%. 
On April 1, 2009, the capital tax rate in BC applicable to CWB decreased to 0.33%, down from 0.67%, and is expected to be eliminated 
completely by April 1, 2010. 

Future tax assets and liabilities represent the cumulative amount of tax applicable to temporary differences between the carrying amount  
of the assets and liabilities and their values for tax purposes. The future income tax asset relates primarily to the general allowance for credit 
losses. Future tax assets and liabilities are measured using enacted or substantively enacted tax rates expected to apply to taxable income in the 
years in which those temporary differences are expected to be recovered or settled. Changes in future income taxes related to a change in tax 
rates are recognized in income in the period of the tax rate change. 

Capital losses of $11.1 million (2008 – $11.1 million) are available to apply against future capital gains and have no expiry date. The tax benefit 
of these capital losses has not been recognized.

TABLE 6 – CAPITAL TAXES 
($ thousands)

British Columbia

Alberta

Saskatchewan

Manitoba

Total Capital Taxes

Capital

Capital

Tax Rate

Allocation

0.47%(1)

n/a

0.70%

3.00%

26% $	
69%

4%

1%

$	

Change from 2008

2009	
1,149	   $ 
 –	

	375	
	408	     
1,932	    $ 

2008 

$ 

1,469    $ 

(320)  

 –      

 283      

249      

2,001    $ 

– 

92 

159 

(69)

% 

(22)%

 – 

 33 

 64 

(3)%

(1) 

The BC capital tax rate decreased from 0.67% to 0.33% effective April 1, 2009. The above table reflects the blended rate for 2009.

Capital taxes for 2009 totaled $1.9 million, representing a 3% decline from 2008. Lower capital taxes are mainly attributed to a 2009 decrease 
in the capital tax rate in BC, partially offset by increased capital associated with the retention of earnings and the preferred unit offerings.

Outlook

Based on current expectations, CWB’s budgeted income tax rate (teb) for fiscal 2010 is 28.8%, or 30.3% before the teb adjustment.
Provincially levied capital taxes are expected to decline in conjunction with the above-mentioned rate reduction, partially offset by the 
ongoing retention of earnings and the impact of new capital issues, if material.

34  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
 
Comprehensive Income 
Comprehensive income is composed of net income and other comprehensive income (OCI) all net of income taxes. CWB’s OCI includes 
unrealized gains and losses on available-for-sale cash and securities, and derivative instruments designated as cash flow hedges.

Comprehensive income totaled $130.6 million for the year, compared to $102.7 million in the same period last year. As previously noted, 
net income was up 4% ($4.3 million) compared to one year ago. Higher OCI reflects $47.2 million of unrealized gains on available-for-sale 
securities compared to $2.6 million of unrealized losses during the same period last year. These increases were partially offset by higher 
reclassifications to other income related to available-for-sale securities and higher reclassifications to net interest income and other liabilities 
related to derivative instruments designated as cash flow hedges. 

TABLE 7 – COMPREHENSIVE INCOME  
($ thousands)

Net Income

Other Comprehensive Income
Available-for-sale securities

Gains (losses) from change in fair value, net of tax

Reclassification to other income, net of tax

Derivatives designated as cash flow hedges

Gains from change in fair value, net of tax

Reclassification to net interest income, net of tax

Reclassification to other liabilities for derivatives terminated prior to maturity, net of tax

Total Comprehensive Income 

Cash and Securities

2009    

2008
	 $  106,285	   $  102,019 

	47,214	

	(17,556)

	29,658	

	9,453	

	(9,379)

	(5,410)

	(5,336)

 (2,631)

 (3,271)

 (5,902)

 9,341 

 (1,773)

 (938)

 6,630 

	24,322	

 728 
		 $  130,607	    $  102,747 

Cash, securities and securities purchased under resale agreements totaled $2,189 million at October 31, 2009, compared to $1,798 million  
one year ago. The unrealized gain recorded on the balance sheet at October 31, 2009 was $24.8 million, compared to an unrealized loss  
of $17.8 million as at October 31, 2008. The change in unrealized gains and losses is primarily attributed to a market value improvement  
in the preferred share portfolio; unrealized gains in this portfolio totaled $5.8 million at October 31, 2009, compared to unrealized losses 
of $17.8 million a year earlier. The cash and securities portfolio is mainly comprised of high quality debt instruments and a much smaller 
component of preferred equities, primarily those of the major Canadian banks, which are not held for trading purposes and, where applicable, 
are typically held until maturity. Fluctuations in fair value for these portfolios are generally attributed to changes in interest rates, market  
credit spreads and shifts in the interest rate curve. In fiscal 2009, the Bank elected to introduce a relatively small equity investment portfolio  
to be managed by Adroit. Adroit’s investment mandate for this portfolio is to invest in common shares of Canadian large market capitalization 
firms with a goal to achieve reasonable long-term capital appreciation with a preference toward dividend income. While the combined value of 
investments in preferred and common equity is relatively small in relation to total liquid assets, it does increase the potential for comparatively 
larger fluctuations in OCI. 

Reflecting the Bank’s investment strategies and abnormal markets attributed to the global financial crisis, including rapidly falling interest  
rates and unprecedented market demand for short-term government-grade investments, realized gains on sale of securities in 2009 were  
$25.2 million, a $20.5 million increase compared to the prior year. The Bank was able to capitalize on opportunities to realize gains in  
2009 while maintaining relatively comparable yields on reinvestment in other high quality, investment-grade securities. The Bank has  
no direct exposure to any troubled asset backed commercial paper, collateralized debt obligations, credit default swaps, U.S. subprime 
lending or monoline insurers.

See Table 27 – Valuation of Financial Instruments on page 56 of this MD&A for additional information. 

Cash and securities are managed in conjunction with CWB’s overall liquidity and additional information is included in the Liquidity 
Management discussion beginning on page 43 of this MD&A.

 CWB 2009 Annual Report - Fundamentals 

 p   35

 
	 	
 
 
 
Loans

Highlights of 2009

 ·

 ·

Total loan growth of 7%, led by 17% growth in commercial mortgages, 13% growth in personal loans and mortgages, including 
Optimum Mortgage, and 11% growth in corporate loans. 

A decline in real estate project loans and no growth in the equipment financing portfolio reflecting both expected loan repayments due 
to these portfolios’ relatively short durations and a marked reduction in lending opportunities reflective of a recessionary environment.

TABLE 8 – OUTSTANDING LOANS BY PORTFOLIO 
($ millions)

Commercial mortgages

General commercial

Real estate project loans

Personal loans and mortgages

Equipment financing

Corporate loans

Oil & gas production

Total Outstanding Loans

Change from 2008

$ 

2009	
2,051	 $ 
1,992	

1,803	

1,451	

1,186	

672	

157	

2008 

1,759  $ 

1,889 

1,819 

1,288 

1,186 

604 

155 

$ 

292 

103 

(16)

163 

– 

68 

2 

$ 

9,312	 $ 

8,700  $ 

612 

%

17%

 5 

 (1)

 13 

 – 

 11 

 1 

7%

Total loans, excluding the allowance for credit losses, increased 7% ($612 million) to total $9,312 million at year end. Measured by loan type 
as shown in Table 8, commercial mortgages represented the strongest source of loan growth in 2009, measured in both dollar and percentage 
terms. Personal loans and mortgages, which include the Bank’s alternative residential mortgage business, Optimum Mortgage (Optimum), 
showed the next best performance with 13% growth. General commercial loans grew 5% over 2008 and include categories based on industry 
sector (see Table 12 on page 40) such as manufacturing, finance and insurance, wholesale and retail trade, and others. Corporate loans were 
up 11% with the increase mainly reflecting reduced foreign-based competition due to the global financial crisis and increased demand for 
additional syndicate partners by the major Canadian banks. Corporate loans represent a diversified portfolio that is centrally sourced and 
administered through a designated lending group located in Edmonton. These loans include participation in select syndications structured 
and led primarily by the major Canadian banks, but exclude participation in various other syndicated facilities sourced through relationships 
developed at CWB branches. Syndicated facilities that are sourced in branches are primarily real estate project loans and oil and gas production 
loans and are included under the appropriate classifications in Table 8. The only year-over-year decline by loan type was in real estate project 
loans which reflects both significant loan repayments due to this portfolio’s relatively short duration and reduced new lending opportunities 
in this area. The equipment financing portfolio also has a short duration with loans fully repaid over a period of three to five years. As shown, 
new equipment financing loans were offset by repayments in the year resulting in nil growth for 2009. Oil and gas production loans increased 
marginally and represent a very small component of the overall portfolio. Constrained growth for both equipment financing and oil and gas 
production loans was largely attributed to ongoing softness in the oil and natural gas services industries. Growth in the equipment financing 
portfolio was further impacted by systemic weakness in the forestry industry.

Loans in Optimum, the Bank’s alternative mortgage business, increased 20% over October 31, 2008 to reach $561 million at year end.  
Real estate values stabilized during the latter half of fiscal 2009 and the overall level of residential sales activity in Western Canada continued  
to show surprising resilience. Improved residential sales activity also positively impacted marketing time for homes in foreclosure and had  
a favourable effect on the overall level of delinquent loans, which first began to trend higher in the third quarter of fiscal 2008. During the year, 
Optimum began offering higher ratio mortgages insured by either the Canada Mortgage and Housing Corporation or Genworth Financial 
Canada. Management expects insured mortgages will become a larger component of this portfolio going forward. In late 2008, Optimum began 
underwriting residential mortgages in certain targeted regions of Ontario in an effort to further grow and diversify this portfolio. Uninsured 
mortgages, secured via conventional residential first mortgages currently represent approximately 81% of Optimum’s total portfolio.  
These mortgages carry a weighted average underwritten loan-to-value ratio at origination of approximately 70%. The vast majority of all  
Optimum mortgages carry a fixed interest rate with the principal amortized over 25 years or less. Management remains committed to grow  
this business over time as it continues to produce strong returns while maintaining an acceptable risk profile.

36  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
 
	
The mix of the portfolio shifted during the year (see Figure 1 below), with comparatively stronger growth in commercial mortgages and in 
personal loans and mortgages offsetting constrained growth in equipment financing and the decrease in real estate project loans. The geographic 
distribution of loans (see Figure 3 on page 40) also changed slightly year-over-year reflecting stronger lending activity in BC and increased loans 
outstanding in Ontario, mainly from corporate syndications. Based on the location of security, Alberta and BC represented 50% and 35% of total 
loans at year end, respectively.

FIGURE 1 – OUTSTANDING LOANS BY PORTFOLIO 
(October 31, 2008 in brackets)

Personal Loans 
& Mortgages 
16% (15%)

General 
Commercial 
21% (21%)

Corporate 
Loans 
7% (7%)

Oil & Gas 
Production
2% (2%)

Equipment 
Financing 
13% (14%)

Real Estate 
Project Loans
19% (21%)

Outlook for Loans

Commercial 
Mortgages 
22% (20%)

Management expects the Bank will return to double-digit loan growth and has set its fiscal 2010 loan growth target at 10%. This reflects  
the belief that CWB will continue to gain market share due to a combination of its expanded market presence, the implementation  
of enhanced loan origination and brand awareness strategies, and fewer foreign-based competitors in some lending areas. Management  
also believes Western Canada will be poised for a comparatively faster recovery than the rest of Canada once major global economies 
commence a sustained period of growth. While challenging economic conditions are expected to persist, particularly in areas related  
to natural gas, the current outlook for new loans is encouraging. Paybacks on existing real estate project loans, equipment financing  
and other accounts will moderate the overall level of loan growth and this circumstance is expected to continue until there is increased 
certainty regarding both the strength and timing of an economic recovery.

Credit Quality

Highlights of 2009

 ·

Credit quality remained satisfactory despite a recessionary environment.

 ·

Provision for credit losses was $13.5 million and represented 15 basis points of average loans, consistent with the fiscal 2009 target range.

 ·

Gross impaired loans increased as expected in view of the ongoing economic challenges and represented 149 basis points of total loans 
at October 31, 2009, compared to 105 basis points at the end of fiscal 2008.

Impaired Loans
As shown in Table 9 on page 38, gross impaired loans totaled $137.9 million and represented 149 basis points of outstanding loans. Fluctuations 
in the level of impaired loans are expected as loans become impaired and are subsequently resolved. The dollar level of gross impaired loans 
does not directly reflect the dollar value of expected write-offs given the tangible security held against the Bank’s lending positions. The 
global economic recession has impacted virtually all industries represented in the Bank’s loan portfolio. Recessionary effects have had the most 
pronounced impact on the construction and real estate industries and have resulted in an oversupply of residential product and the retraction 
of purchase agreements in a number of markets. The overall level of residential sales activity has improved and Canada’s economic recovery and 
a continued low interest rate environment will have a further positive impact on demand in this area. The substantial reduction in natural gas 
prices has had a significant negative impact on exploration activity and continues to adversely affect cash flows for companies involved in oil 
and gas services, particularly in Alberta. Crude oil prices have rebounded and exploration and production companies appear to be increasing 
their capital budgets tied to conventional oil exploration. There is also clear evidence supporting increased capital investment in both the 
Alberta oil sands and the shale gas deposits in BC. These areas should have a positive impact on the overall level of activity in fiscal 2010. 
Systemic softness in the forestry industry is expected to continue, but this currently represents less than 2% of the Bank’s overall portfolio. 

 CWB 2009 Annual Report - Fundamentals 

 p   37

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
TABLE 9 – CHANGE IN GROSS IMPAIRED LOANS  
($ thousands)

Gross impaired loans, beginning of period

New formations

Reductions, impaired accounts paid down

or returned to performing status

Write-offs

Total, end of period

2009	
91,636	 $ 

$	

	158,129	

2008     

2007     

$     

% 

21,104  $ 

10,403  $ 

70,532 

 99,078 

 21,185 

 59,051 

334% 

 60 

Change from 2008

(97,979)

	(13,842)

	137,944	

(25,968)

 (2,578)

 91,636 

(9,698)

 (786)

 21,104 

(72,011)

 (11,264)

 46,308 

277

 437 

 51 

 34 

 39 

 40 

Balance of the ten largest impaired accounts

Total number of accounts classified as impaired

Total number of accounts classified as impaired under $1 million

Gross impaired loans as a percentage of total loans(1)

	76,101	

	224	

	199	
1.49%	   

(1) 
(2) 

Total loans do not include an allocation for credit losses or deferred revenue and premiums.
bp – basis point change. 

 56,797 

 13,735 

 19,304 

 161 

 142 

 85 

 78 

 63 

 57 

1.05%   

0.28%   –

44bp(2) 

Although the level of gross impaired loans increased substantially compared to prior years, the ongoing resolution of impaired accounts with 
relatively low loss experience demonstrates the benefits of CWB’s secured lending practices, as well as the ongoing success of loan realization 
efforts and work out programs. The current estimates of expected write-offs for existing loans classified as impaired are reflected in the specific 
provisions for credit losses. The Bank establishes its current estimates of expected write-offs through detailed analyses of both the overall 
quality and ultimate marketability of the security held against impaired accounts. The ten largest accounts classified as impaired measured 
by dollars outstanding represented approximately 55% of the total gross impaired loans at year end, compared to 62% a year earlier. While 
new formations of impaired loans exceeded reductions in the year by $60.1 million, more than half of the net increase compared to 2008 was 
represented by two large accounts that were classified as impaired during the fourth quarter. 

The 2009 provision for credit losses of $13.5 million increased $1.5 million over the previous year and represented 15 basis points of average loans, 
unchanged from 2008. At October 31, 2009, gross impaired loans exceeded the total allowance for credit losses by $62.5 million, representing 
68 basis points (2008 – 19 basis points) of net loans outstanding (see Figure 2). In the five years prior to fiscal 2008, relatively consistent dollar 
provisions for credit losses together with an exceptionally low level of impaired loans had resulted in the total allowance for credit losses exceeding 
gross impaired loans, which is also reflected in Figure 2. The general allowance represented 65 basis points of risk-weighted assets at year end 
(2008 – 70 basis points). Continued fluctuations are expected as the economic cycle runs its course and as specific weaknesses in the portfolio 
become evident. The allowance for credit losses as a percentage of gross impaired loans (coverage ratio) decreased to 55% (2008 – 82%).

FIGURE 2 – NET IMPAIRED LOANS AS A PERCENTAGE OF NET LOANS OUTSTANDING

(0.57%)

(0.75%)

(0.68%)

(0.36%)

(0.36%)

2009

2008

2007

2006

2005

2004

2003

2002

2001

2000

0.19%

0.68%

0.13%

0.25%

0.17%

The overall loan portfolio is reviewed regularly with credit decisions undertaken on a case-by-case basis to provide early identification of 
possible adverse trends. Loans that have become impaired are monitored closely with regular quarterly, or more frequent, review of each loan 
and its realization plan.

38  f  CWB 2009 Annual Report - Fundamentals 

 
	
   
  
 
 
		
   
Outlook for Impaired Loans

Overall credit quality is expected to remain satisfactory and actual losses should be within CWB’s range of acceptable levels. The level  
of gross impaired loans will continue to fluctuate up and down from current levels until realization objectives are attained and the credit  
cycle runs its course. Gross impaired loans will return to more normal levels over time as an economic recovery is confirmed. Overall 
lending exposures will continue to be closely monitored and management remains confident in the strength, diversity and the underwriting 
structure of the loan portfolio. 

Allowance for Credit Losses
Table 10 shows the year-over-year change in the allocation of the allowance for credit losses to specific provisions by category of impaired loans 
and to the general allowance for credit risk.

TABLE 10 – ALLOWANCE FOR CREDIT LOSSES 
($ thousands)

Specific Allowance
Commercial

Real estate

Equipment financing

Consumer and personal

General Allowance

Total

(1) 

Recoveries in 2009 totaled $263 (2008 – $3,093).

2009 Write-Offs, 

Provision 

Opening

net of 

for Credit 

Balance 

Recoveries(1) 

Losses 

   $ 

6,111     $ 

4,877 

   $ 

58  		 $ 

 2,948 

 5,647 

 305 

 15,011 

 60,527 

 5,158 

 2,786 

 758 

 7,821 

 3,335 

 1,660 

 13,579 

 12,874 

 – 

 626 

2009

Ending

Balance

1,292	

	5,611	

	6,196	

	1,207	

	14,306	

	61,153	

		 $ 

75,538	 		 $ 

13,579	

		 $ 

13,500	 		 $ 

75,459	

The allowance for credit losses is maintained to absorb both identified and unidentified losses in the loan portfolio and, at October 31, 2009, 
consisted of $14.3 million in specific allowances and $61.2 million in the general allowance for credit losses. Specific allowances include the 
accumulated allowances for losses on identified impaired loans required to reduce the carrying value of those loans to their estimated realizable 
amount. The general allowance for credit risk includes allowances for losses inherent in the portfolio that are not presently identifiable on an 
account-by-account basis. The general allowance represented 66 basis points of gross outstanding loans (2008 – 70 basis points) and 65 basis 
points of risk-weighted assets (2008 – 70 basis points). An assessment of the adequacy of the general allowance is conducted quarterly and 
measured against the five- and 10-year loan loss averages. In addition, a method of applying a progressive (increasing with higher risk) loss ratio 
range against groups of loans of a common risk rating is utilized to test the adequacy of the general allowance. The general allowance is expected 
to increase in strong economic times and decrease in weaker economic times as impaired accounts are identified and allowances are allocated 
to specific credits. 

Policies and methodology governing the management of the general allowance are in place. The loan portfolio is delineated through the assignment 
of internal risk ratings to each borrower. The rating is based on assessments of key evaluation factors for the nature of the exposure applied on  
a consistent basis across the portfolio. The rating system has 12 levels of risk and ratings are updated at least annually for all loans, with the exception 
of consumer loans and single-unit residential mortgages. Development of additional methodology to support the testing of the adequacy of the 
general allowance will continue.

Outlook for Allowance for Credit Losses

Specific allowances will continue to be determined on an account-by-account basis and reviewed quarterly. The general allowance  
is expected to vary from quarter to quarter to account for portfolio growth, lower levels of specific allowances in strong economic times 
and higher levels of specific allowances in weaker economic times, such as the current period. Based on management’s current outlook 
for credit performance, actual historic loss experience and results from stress testing of the portfolio, the existing level of the general 
allowance is deemed sufficient to mitigate losses inherent in the portfolio that are not presently identifiable.

 CWB 2009 Annual Report - Fundamentals 

 p   39

 
 
Provision for Credit Losses
The provision for credit losses represented 15 basis points of average loans in 2009 (see Table 11), a decrease from the five- and ten-year 
averages of 18 basis points and 21 basis points, respectively. The decrease in the provision as a percentage of average loans reflects relatively 
consistent dollar provisions coupled with asset growth. Net new specific provisions represented 14 basis points of average loans in 2009.  
These results compare to the five- and ten-year trend when the net new specific provision for credit losses averaged six basis points and  
13 basis points of average loans, respectively. The credit quality of the portfolio resulted in 5% of the current year’s provision for credit losses 
being allocated to the general allowance for credit losses. The Bank has a long history of strong credit quality and low loan losses, both of which 
compare very favourably to the Canadian banking industry. External factors that may impact Western Canada and the sectors in which the 
Bank’s customers operate are continually analyzed.

TABLE 11 – PROVISION FOR CREDIT LOSSES 
($ thousands)

Provision for credit losses(1)

Net new specific provisions (net recovery)(2)

General allowance

Coverage ratio(3)

2009

0.15%

0.14	

2008

0.15%

0.09 

2007

0.16%

0.04 

2006

0.20%

(0.03)

2005

0.24%

0.06 

$	

61,153	

   $ 

60,527 

   $ 

55,608 

   $ 

48,037 

   $ 

36,462 

55%

82%

299%

514%

370%

(1) 
(2) 
(3) 

As a percentage of average loans.
Portion of the year’s provision for credit losses allocated to specific provisions as a percentage of average loans.
Allowance for credit losses as a percentage of gross impaired loans.

Outlook for Provision for Credit Losses

The provision for credit losses in 2010 is expected to be between 15 to 20 basis points of average loans, up modestly from the target 
range established for fiscal 2009. The expected provision reflects the Bank’s current assessment based on reasonable assumptions about 
the economic outlook, expected growth, the overall quality of the portfolio and its underlying security, as well as the adequacy of the 
general allowance for credit losses. This assessment is ongoing and management’s expectations are communicated no less than quarterly. 

Diversification of Portfolio

Total Advances Based on Location of Security

FIGURE 3 – GEOGRAPHICAL DISTRIBUTION OF LOANS(1) 
(October 31, 2008 in brackets)

The following table illustrates the diversification in lending operations 
by standard industry sectors. 

TABLE 12 – TOTAL ADVANCES BASED ON INDUSTRY SECTOR(1) 
% at October 31

British Columbia 35% (36%)

Saskatchewan 5% (4%)

Manitoba 3% (2%)

Other 7% (5%)

(1) 

Includes letters of credit.

Construction

Real estate operations

Alberta 50% (53%)

Consumer loans and residential mortgages(2)

2009

2008

22%

22	

14	

24%

22 

13 

Transportation and storage

Health and social services

Hotel/motel

Finance and insurance

Oil and gas (service)

Oil and gas (production)

Manufacturing

Other services

Retail trade

Logging/forestry

Wholesale trade

All other

Total

6	

4	

4	

4	

3	

3	

3	

3	

3	

2	

1	

6	

6 

4 

4 

3 

4 

3 

3 

3 

2 

2 

2 

5 

100%

100%

(1) 
(2) 

Table is based on the Standard Industrial Classification (SIC) codes.
Residential mortgages in this table include only single-family properties.

40  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
 
The loan portfolio is focused on areas of demonstrated lending expertise, while concentrations measured by geographic area and industry sector 
are managed within specified tolerance levels. The portfolio is well diversified with a mix of commercial and personal business. Equipment 
financing is sourced within branches or through stand-alone equipment financing centres, while oil and gas production lending is conducted  
by specialists located in Calgary. In addition to these areas, real estate divisions are established in each major centre in which the Bank operates. 
A specialized group manages the alternative residential mortgage business, Optimum, with centralized administration based in Edmonton.

Outlook for Diversification of Portfolio

Portfolio diversification by geography is expected to remain relatively consistent with prior years. Interim construction accounts 
(real estate project loans) are expected to show modest or slightly negative growth in 2010, reflecting a combination of loan repayments 
due to this portfolio’s relatively short duration and moderated lending opportunities compared to other lending areas. An enhanced 
emphasis on generating residential mortgages, mainly through Optimum Mortgage, should result in a further increase in the proportion 
of consumer loans and residential mortgages in fiscal 2010.

Deposits

Highlights of 2009

 ·

Personal deposits, which include the Bank’s lowest cost source of funding, increased 20%.

 ·

Business and government deposits decreased 18% largely reflecting impacts from the global financial crisis.

 ·

Branch and trust generated demand and notice deposits increased 31% to comprise 33% of total deposits at year end.

 ·

Branch and trust generated deposits were 64% of total deposits, up from 63% a year earlier.

TABLE 13 – DEPOSITS  
($ thousands)

Personal

Business and government 

Deposit taking institutions

Deposit from CWB Capital Trust(1)

Total Deposits

% of Total

Personal

Business and government

Deposit taking institutions

Deposit from CWB Capital Trust(1)

Total Deposits

% of Total

Demand

Notice

Term

2009

Total

	$	

20,028	

		 $	1,660,715	

		 $	4,717,146	

		 $	6,397,889	

	339,148	

	1,117,886	

	1,655,315	

	3,112,349	

	–	

	–	

	–	

	–	

	2,000	

	2,000	

	105,000	

	105,000	

	$	

359,176	

		 $	2,778,601	

		 $	6,479,461	

		 $	9,617,238	

4%

29%

67%

100%	

Demand

Notice

Term

2008

Total

   $ 

16,071 

   $  732,630 

   $ 4,601,439 

   $ 5,350,140 

 367,012 

 1,277,409 

 2,136,158 

 3,780,579 

 – 

 – 

 – 

 – 

 10,000 

 10,000 

 105,000 

 105,000 

   $  383,083 

  $ 2,010,039 

   $ 6,852,597 

   $ 9,245,719 

4%

22%

74%

100% 

% of

Total

67%

	32	

	–	

	1	

100%

% of

Total

58%

 41 

 – 

 1 

100%

(1) 

The senior deposit note of $105 million issued to Canadian Western Bank Capital Trust (CWB Capital Trust) is reflected as a deposit payable on a fixed date. This senior deposit note bears 
interest at an annual rate of 6.199% until December 31, 2016 and, thereafter, at the CDOR 180-day Bankers’ Acceptance Rate plus 2.55%. This note is redeemable at the Bank’s option,  
in whole or in part, on and after December 31, 2011, or earlier in certain specified circumstances, both subject to the approval of OSFI. Each one thousand dollars of WesTS note principal  
is convertible at any time into 40 non-cumulative redeemable CWB First Preferred Shares Series 1 of the Bank at the option of CWB Capital Trust. CWB Capital Trust will exercise this conversion 
right in circumstances in which holders of WesTS exercise their holder exchange right. See the Capital Management discussion on page 46 of this MD&A or Note 14 to the consolidated 
financial statements for more information on WesTS and CWB Capital Trust.

 CWB 2009 Annual Report - Fundamentals 

 p   41

 
 
	 	
	
 
    
   
Total deposits at year end of $9,617 million increased 4% ($372 million) over 2008 as very strong 20% ($1,048 million) growth in personal deposits 
more than offset an 18% ($668 million) decline in business and government deposits. Reflecting the Bank’s commercial focus, a considerable portion 
of branch deposits are generated from corporate clients that tend to hold larger balances compared to personal retail clients (See the Liquidity 
Management section on page 43 of this MD&A). The considerable change in deposit mix compared to 2008 was due in part to a strategic effort  
to both diversify the Bank’s overall funding mix by targeting a broader customer base and to not meet competitive pricing pressures for wholesale 
deposits. Pricing pressures were particularly evident during the first half of fiscal 2009 when there was a significant increase in the demand for 
liquidity by financial institutions in Canada and globally. Some business customers also prudently chose to direct their excess cash balances toward 
the repayment of debt until the economic outlook was more certain.

TABLE 14 – DEPOSITS BY SOURCE 
(as a percentage of total deposits at October 31)

Branches

Deposit brokers

Corporate wholesale

Deposit from CWB Capital Trust

Total

2009

64%

	34	

	1	

	1	

100%

2008

2007

2006

2005

63%

 34 

 2 

 1 

100%

64%

 33 

 2 

 1 

100%

66%

 30 

 2 

 2 

100%

67%

 32 

 1 

– 

100%

Deposits are primarily generated from the branch network (including CWT) and a deposit broker network. Increasing the level of retail 
deposits is an ongoing focus as success in this area provides the most reliable and stable source of funding. CWB’s high-interest Summit  
Savings Account® continued to be well received, with the total dollar value of deposits from this source growing $110 million in the year to 
reach $571 million. An Internet-based division of the Bank named Canadian Direct Financial™ was introduced in September 2008 to offer 
retail deposit products primarily to customers who do not have convenient access to CWB’s branch network. Although it was launched as  
a pilot initiative, Canadian Direct Financial™ has shown good results to date and management is optimistic about its potential to provide  
a valued and diversified source of funding. Insured deposits raised through deposit brokers also remain a valued funding source. Although these 
funds are subject to commissions, this cost is countered by a reduced dependence on a more extensive branch network and the benefit of 
generating insured fixed term retail deposits over a wide geographic base. Corporate wholesale deposits represent larger deposits raised through 
CWB’s corporate office rather than the branch network. Growth in total branch and trust generated deposits was 5%. The demand and notice 
component within branch-raised deposits increased 31% to comprise 33% of total deposits at year end, up from 26% in the previous year.  
At October 31, 2009, branch and trust generated deposits comprised 64% of total deposits, compared to 63% in the previous year.  
The increase in branch-raised deposits as a percentage of total deposits compared to October 31, 2008 reflects very strong growth in the 
demand and notice component that more than offset a 4% ($130 million) increase in fixed rate term deposits raised through the deposit broker 
network and a reduction in larger commercial term deposits raised in the branches. The significant growth in demand and notice deposits 
compared to 2008 reflects CWT’s appointment during the year as trustee for a major Canadian investment dealer and ongoing execution  
of strategies to further enhance and diversify the Bank’s core funding sources.

Outlook for Deposits

A strategic focus on increasing branch-raised deposits (including CWT) will continue in 2010, with particular emphasis on the demand 
and notice component, which is often lower cost and provides associated transactional fee income. CWB’s expanded market presence also 
supports objectives to generate branch-raised deposits. Further diversifying the deposit base via new and/or enhanced product offerings 
and through Canadian Direct Financial™ are ongoing initiatives. Valiant received federal approval to become a deposit–taking trust 
company in 2009 and this will provide an additional channel to generate deposits in the future. The Bank’s deposit broker network also 
remains a valued source for raising insured fixed-term retail deposits and has proven to be an extremely effective and efficient way to 
access liquidity over a wide geographic base.

Other Assets and Other Liabilities
At October 31, 2009 other assets totaled $211 million (2008 – $179 million). Insurance related other assets were $56 million (2008 – $53 million) 
and consisted primarily of instalment premiums receivable as well as the reinsurers’ share of unpaid claims. Other assets at October 31, 2009 also 
include goodwill and intangible assets of $9.4 million and $6.5 million, respectively. 

Other liabilities totaled $657 million at October 31, 2009 (2008 – $301 million) and included $300 million of securities purchased under 
reverse resale agreements (2008 – $nil). Reverse resale agreements are used for short-term cash management purposes. Insurance related other 
liabilities were $146 million (2008 – $135 million) and consisted primarily of provisions for unpaid claims and adjustment expenses and 
unearned premiums. 

42  f  CWB 2009 Annual Report - Fundamentals 

 
Liquidity Management

Highlights of 2009

 ·

Strong liquidity position and conservative investment profile.

 ·

Implemented improved methodologies for measuring and monitoring liquidity.

 ·

Enhanced deposit monitoring capabilities.

 ·

No direct exposure to troubled asset classes.

A schedule outlining the consolidated securities portfolio at October 31, 2009 is provided in Note 4 to the consolidated financial statements.  
A conservative investment profile is maintained by ensuring:

 ·

all investments, other than preferred shares and those securities categorized as “other marketable securities”, are limited to high quality debt 
securities and short-term money market instruments;

 ·

specific investment criteria and procedures are in place to manage the securities portfolio;

 ·

regular review, monitoring and approval of investment policies by the Asset Liability Committee (ALCO); and

 ·

quarterly reporting to the Board of Directors on the composition of the securities portfolio supported by an annual review and approval 
by the Board of Directors.

The Bank has no direct exposure to any troubled non-bank sponsored asset-backed commercial paper, collateralized debt obligations, credit 
default swaps, U.S. subprime mortgages or monoline insurers. The Bank’s liquidity management is a comprehensive process that includes, 
but is not limited to:

 ·

monitoring of liquidity reserve levels;

 ·

operating micro and macro scenario stress testing;

 ·

maintenance of a short duration liquidity portfolio;

 ·

monitoring the credit profile of the liquidity portfolio; 

 ·

monitoring deposit behaviour; and 

 ·

ongoing market surveillance.

TABLE 15 – LIQUID ASSETS 
($ thousands)

Cash

Deposits with regulated financial institutions

Cheques and other items in transit

Total Cash Resources

Securities purchased (sold) under resale agreements (net)

Government of Canada treasury bills

Government of Canada, provincial and municipal bonds, term to maturity 1 year or less

Government of Canada, provincial and municipal bonds, term to maturity more than 1 year

Preferred shares

Other marketable securities

Total Securities Purchased or Sold Under Resale Agreements and Marketable Securities

Total Liquid Assets

Total Assets

Liquid Assets as a Percentage of Total Assets

Total Deposit Liabilities

Liquid Assets as a Percentage of Total Deposit Liabilities

2009	
4,069	 $ 

$	

Change from

2008 

2008

8,988  $ 

(4,919) 

	280,358	

	12,677	

	297,104	

	(300,242)

	156,677	

	130,510	

	820,413	

	434,361	

	349,448	

 464,193 

 18,992 

 492,173 

 77,000 

 214,482 

 167,683 

 417,657 

 256,232 

 171,671 

1,304,725 

(183,835) 

(6,315) 

(195,069) 

(377,242) 

(57,805) 

(37,173) 

402,756 

178,129 

177,777 

286,442 

1,591,167	
1,888,271	 $ 

91,373 
$	
$  11,635,872	 $  10,600,732  $  1,035,140 

1,796,898  $ 

$ 

16%  
9,617,238	 $ 
20%  

17%  

(1)%

9,245,719  $ 

371,519 

19%  

1%

 CWB 2009 Annual Report - Fundamentals 

 p   43

 
	
  
 
	
	
As shown in Table 15, liquid assets comprised of cash, interbank deposits, securities purchased under resale agreements and marketable securities 
totaled $1,888 million at October 31, 2009, an increase of $91 million compared to a year earlier. The Bank continues to carry more liquidity 
than it would in more normal market conditions and a stable economic environment. Liquid assets represented 16% (2008 – 17%) of total assets 
and 20% (2008 – 19%) of total deposit liabilities at year end. 

Highlights of the composition of liquid assets at October 31, 2009 are as follows:

 ·

maturities within one year decreased to 9% (2008 – 47%) of liquid assets, or $162 million (2008 – $836 million);

 ·

Government of Canada, provincial and municipal debt securities increased to 59% (2008 – 45%) of liquid assets; 

 ·

deposits with regulated financial institutions, including Bankers’ Acceptances, decreased to 15% (2008 – 26%) of liquid assets;

 ·

preferred shares increased to 23% of liquid assets (2008 – 14%); and

 ·

other marketable securities increased to 18% of liquid assets (2008 – 10%).

Securities purchased under reverse resale agreements totaled $300 million at October 31, 2009. This compares to October 31, 2008 when 
securities purchased under resale agreements totaled $77 million. These agreements are used for cash flow management purposes. 

Securities purchased under reverse resale agreements are included in other liabilities. These represent short-term borrowings from securities 
dealers that require subsequent repurchase of the securities given as collateral, typically within a few days. CWB may enter into resale agreements 
which are included in liquid assets. These are short-term advances, typically no more than a few days in duration, to securities dealers and 
require the dealer to repurchase the securities, which are comprised of government securities or other high quality liquid securities. Short-term 
uncommitted and committed facilities have been arranged with a number of financial institutions. The government insured/guaranteed mortgage 
portfolios held by the Bank also represent a potential source of liquidity. 

A significant portion of branch-generated deposits are generated from corporate clients that tend to hold larger balances and are subject to more 
volatility compared to deposits generated from personal retail clients. 

The primary source of new funding is the issuance of deposit instruments. A summary of outstanding deposits by contractual maturity date  
is presented in Tables 16 and 17.

TABLE 16 – DEPOSIT MATURITIES WITHIN ONE YEAR 
($ millions)

October	31, 2009
Demand deposits

Notice deposits

Deposits payable on a fixed date

Total

Within 

1	to	3	

3 Months 

Cumulative 

1 Month 

Months 

to 1 Year  Within 1 Year 

		 $ 

359	 	 $ 

–     $ 

	2,779	

	944	

 – 

	816	

–  		 $ 

 – 

	1,514	

	 $ 

4,082	 		 $ 

816	 	 $ 

1,514	 		 $ 

359	

	2,779	

	3,274	

6,412	

October 31, 2008 Total

  $ 

3,695     $ 

870     $ 

1,916     $ 

6,481

TABLE 17 – TOTAL DEPOSIT MATURITIES 
($ millions)

October 31,	2009
Demand deposits

Notice deposits

Deposits payable on a fixed date

Note to CWB Capital Trust

Total

October 31, 2008 Total

$ 

$ 

Within 

1 Year 

1 to 2 

Years 

2 to 3 

Years 

3 to 4 

Years 

4 to 5  More than

Years 

5 Years

–  $ 

–  $ 

–  $ 

$	

359	 $ 

	2,779	

	3,274	

	–	

–  $ 

	–	

	1,693	

	–	

	–	

	773	

	–	

	–	

	394	

	–	

6,412	 $ 

1,693	 $ 

773	 $ 

394	 $ 

	–	

	240	

	–	
240	 $ 

–  $ 
 – 
 – 
 105 
105  $ 

Total 

359	

	2,779	

	6,374	

	105	

9,617	

6,481  $ 

1,205  $ 

663  $ 

520  $ 

272  $ 

105  $ 

9,246 

A breakdown of deposits by source is provided in Table 14 on page 42. Target limits by source have been established as part of the overall 
liquidity policy and are monitored to ensure an acceptable level of funding diversification is maintained. The Bank continues to aggressively 
pursue deposits through the branch network as its core funding source. At the same time, the total dollar value of deposit broker-generated 
deposits could increase, particularly in times of elevated market uncertainty when higher levels of liquidity are maintained. CWT raises deposits 

44  f  CWB 2009 Annual Report - Fundamentals 

through notice accounts (comprised primarily of cash balances held in self-directed registered accounts), corporate trust deposits and the Bank’s 
branch network, in addition to deposits generated through the deposit broker network. At October 31, 2009, CWT’s notice account balances 
totaled $931 million (2008 – $429 million) reflecting its 2009 appointment as trustee for a major Canadian investment dealer and ongoing 
business and client growth. Also, as noted earlier, Valiant received federal approval in 2009 to become a deposit-taking institution which 
provides an additional channel to raise deposits in the future. 

In addition to deposit liabilities, CWB has subordinated debentures outstanding that are presented in the table below.

TABLE 18 – SUBORDINATED DEBENTURES OUTSTANDING 
($ thousands)

Interest

Rate
5.550%(1)

5.426%(2)

5.070%(3)

5.571%(4)

5.950%(5)

Total

Maturity

Earliest Date

Redeemable 

Date
November 19, 2014

by CWB at Par
November 20, 2009

$	

November 21, 2015

November 22, 2010

2009
60,000	 $ 
	70,000	

March 21, 2017

March 22, 2012

March 21, 2022

March 22, 2017

June 27, 2018

June 27, 2013

	120,000	

	75,000	

2008

60,000 

 70,000 

 120,000 

 75,000 

	50,000	

 50,000 
$	 375,000	 $  375,000 

(1) 

(2) 
(3) 

(4) 

(5) 

(6) 

These conventional debentures have a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 
Bankers’ Acceptance rate plus 160 basis points. On November 20, 2009, these conventional debentures were redeemed by the Bank.
Subsequent to year end, these conventional debentures were redeemed by the Bank.
These conventional debentures have a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 
Bankers’ Acceptance rate plus 180 basis points.
These conventional debentures have a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 
Bankers’ Acceptance rate plus 155 basis points. Of the $125,000 debentures issued, $5,000 were acquired by Canadian Direct Insurance Incorporated, a wholly owned subsidiary, and have 
been eliminated on consolidation.
These conventional debentures have a 15-year term with a fixed interest rate for the first ten years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 
Bankers’ Acceptance rate plus 180 basis points.
These conventional debentures have a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 
Bankers’ Acceptance rate plus 302 basis points.

Outlook for Liquidity Management

The Bank has implemented improved methodologies for measuring and monitoring liquidity and has also enhanced its deposit monitoring 
capabilities. This has enabled management to better assess risks under various scenarios and provides flexibility to decrease the level of liquid 
asset coverage on a general basis. Overall liquidity is expected to decrease in future periods, although elevated levels will be maintained 
compared to what would be held under more normal market conditions. Management intends to maintain this strategy until economic 
uncertainties subside further.

Contractual Obligations
In addition to the obligations related to deposits and subordinated debentures discussed in the Deposits and Liquidity Management sections  
on pages 41 and 43 of this MD&A, as well as Notes 13, 17 and 28 of the consolidated financial statements, the following contractual 
obligations are outstanding at October 31, 2009:

TABLE 19 – CONTRACTUAL OBLIGATIONS 
($ thousands)

Lease commitments

Purchase obligations for capital expenditures

October 31,	2009
October 31, 2008

Within

1 Year

1 to 3

Years

4 to 5

Years

More than

5 Years

Total

$	

$	
$ 

8,625	 $	

16,471	 $	

15,646	 $	

27,124	 $	

67,866	

250	

	10	

	–	

	–	

8,875	 $	
8,316  $ 

16,481	 $	
15,609  $ 

15,646	 $	
14,689  $ 

27,124	 $	
28,873  $ 

	260	

68,126	
67,487

 CWB 2009 Annual Report - Fundamentals 

 p   45

   
 
 
Capital Management

Highlights of 2009

 ·

Achieved very strong Total and Tier 1 capital adequacy ratios of 15.4% and 11.3%, respectively.

 ·

Completed offerings of preferred units for gross proceeds of $209.8 million.

 ·

Introduced a dividend reinvestment plan.

Subsequent Highlights

 ·

In December 2009, the Board of Directors declared a quarterly cash dividend of $0.11 per common share, unchanged from both the 
previous quarterly cash dividend and the quarterly cash dividend declared one year earlier. The Board of Directors also declared a cash 
dividend of $0.453125 per Series 3 Preferred Share.

Capital funds are managed in accordance with policies and plans that are regularly reviewed and approved by the Board of Directors and  
take into account forecasted capital needs and markets. Under normal market conditions, the goal is to maintain adequate regulatory capital 
to be considered well capitalized, protect customer deposits and provide capacity for internally generated growth and strategic opportunities 
that do not otherwise require accessing the public capital markets, all while providing a satisfactory return for common shareholders. In 2009, 
the global financial crisis led to significant demand for increased capital levels, particularly from investors. The Canadian financial industry 
responded with numerous issues of capital raised during periods of heightened market uncertainty. 

In March 2009, the Bank issued 8.3 million preferred units for total proceeds of $209.8 million reflecting management’s decision to respond 
to the overall market while providing capital flexibility to take advantage of potential acquisitions that could become available in a disrupted 
market. The opportunity to establish a market for preferred shares issued by CWB was an additional consideration, as accessing this type of 
Tier 1 capital for the Bank had previously proven very challenging. The preferred unit offerings consisted of both a public offering and a private 
placement to institutional investors. The preferred units issued via the public offering each consisted of one Non-Cumulative 5-Year Rate Reset 
Preferred Share, Series 3 (the “Series 3 Preferred Shares”) in the capital of the Bank with an issue price of $25.00 per share and 1.78 common 
share purchase warrants (each whole warrant a “Warrant”). Each Warrant is exercisable at a price of $14.00 to purchase one common share in 
the capital of the Bank until March 3, 2014. The preferred units issued by way of a private placement to institutional investors consisted of one 
Series 3 Preferred Share and 1.7857 Warrants. The Warrants have the same terms as those issued under the public offering.

Based on a $25.00 issue price, the Series 3 Preferred Shares yield a 7.25% dividend annually, payable quarterly, as and when declared by the 
Board of Directors of CWB for an initial period ending April 30, 2014. Thereafter, the dividend rate will reset every five years at a level of 
500 basis points over the then current five-year Government of Canada bond yield. Holders of Series 3 Preferred Shares will, subject to certain 
conditions, have the option to convert their shares to Non-Cumulative Floating Rate Preferred Shares, Series 4 (the “Series 4 Preferred Shares”) 
on April 30, 2014 and on April 30 every five years thereafter. Holders of the Series 4 Preferred Shares will be entitled to a floating quarterly 
dividend rate equal to the then current 90-day Canadian Treasury Bill Rate plus 500 basis points, as and when declared by the Board of 
Directors of CWB. The Series 3 Preferred Shares and Series 4 Preferred Shares are redeemable at the option of CWB on April 30, 2014,  
and every fifth anniversary thereafter at a price of $25.00 per share. In addition, the Series 4 Preferred Shares are redeemable at the option  
of CWB at any other time, on or after April 30, 2014, at a price of $25.50 per share. 

The Series 3 Preferred Shares and the Series 4 Preferred Shares qualify as Tier 1 capital for the Bank. Both the Series 3 Preferred Shares  
and the Warrants commenced trading on the Toronto Stock Exchange on March 2, 2009 under the trading symbols CWB.PR.A  
and CWB.WT, respectively.

The Bank has a share incentive plan that is provided to officers and employees who are in a position to materially impact the longer term 
financial success of the Bank as measured by share price appreciation and dividends. Note 19 to the consolidated financial statements details 
the number of options outstanding, the weighted average exercise price and the amounts exercisable at year-end. Note 19 to the consolidated 
financial statements also includes details of the RSU component of the Bank’s long-term incentive plan which was introduced in fiscal 2009. 
During the year, CWB introduced a dividend reinvestment plan to provide holders of CWB’s common shares and holders of any other class 
of shares deemed eligible by the Bank’s Board of Directors with the opportunity to direct cash dividends paid toward the purchase of common 
shares. Further details regarding the Bank’s dividend reinvestment plan are available at www.cwbankgroup.com/investor_relations/drip.htm.

46  f  CWB 2009 Annual Report - Fundamentals 

Basel II Capital Adequacy Accord
OSFI requires banks to measure capital adequacy in accordance with guidelines for determining risk-adjusted capital and risk-weighted assets, 
including off-balance sheet commitments, which are commonly referred to as Basel II. CWB uses the standardized approach to calculate risk-weighted 
assets for both credit and operational risk. Based on the deemed credit risk of each type of asset, a weighting of 0% to 150% is assigned. As an 
example, a loan that is fully insured by the Canada Mortgage and Housing Corporation (CMHC) is applied a risk weighting of 0% as the Bank’s risk 
of loss is nil, while typical uninsured commercial loans are assigned a risk weighting of 100% to reflect the higher level of risk associated with this type 
of asset. The ratio of regulatory capital to risk-weighted assets is calculated and compared to OSFI’s standards for Canadian financial institutions. Off-
balance sheet assets, such as the notional amount of derivatives and some credit commitments, are included in the calculation of risk-weighted assets 
and both the credit risk equivalent and the risk-weighted calculations are prescribed by OSFI. As Canadian Direct is subject to separate OSFI capital 
requirements specific to insurance companies, the Bank’s investment in CDI is deducted from total capital and CDI’s assets are excluded from the 
calculation of risk-weighted assets.

Current regulatory guidelines require banks to maintain a minimum ratio of capital to risk-weighted assets and off-balance sheet items  
of 8%, of which 4% must be core capital (Tier 1) and the remainder supplementary capital (Tier 2). However, OSFI has established that 
Canadian banks need to maintain a minimum total capital adequacy ratio of 10% with a Tier 1 ratio of not less than 7%. CWB’s Tier 1 
capital is primarily comprised of common shareholders’ equity, preferred shares and innovative capital (to a regulatory maximum of 15%  
of net Tier 1 capital) while Tier 2 capital primarily includes subordinated debentures (to the regulatory maximum amount of 50% of net  
Tier 1 capital) and the inclusion of the general allowance for credit losses (to a prescribed regulatory maximum).

Consistent with Basel II guidelines, CWB has now implemented an internal capital adequacy assessment process (ICAAP) aimed at ensuring 
that capital levels remain adequate in relation to current and future risks.

During the year the Bank complied with all internal and external capital requirements.

TABLE 20 – CAPITAL STRUCTURE AND REGULATORY RATIOS AT YEAR END 
($ thousands)

Tier 1 Capital

Retained earnings

Accumulated unrealized losses on available-for-sale securities, net of tax(1)

Common shares

Preferred shares

Contributed surplus

Innovative capital instrument(2)

Non-controlling interest in subsidiary

Less goodwill of subsidiaries

Total

Tier 2 Capital

General allowance for credit losses (Tier A)(3)

Accumulated unrealized gains on available-for-sale securities, net of tax(1)

Subordinated debentures (Tier B)(4)

Total

Less investment in insurance subsidiary

Total Regulatory Capital

Regulatory Capital to Risk-Weighted Assets

Tier 1 capital

Tier 2 capital

Less investment in insurance subsidiary

Total Regulatory Capital Adequacy Ratio
Assets to Regulatory Capital Multiple(5)

Change from

2009	

2008 

2008

$  511,784	

$  448,203 

$ 

63,581 

 – 

	226,480	

	209,750	

	19,366	

	105,000	

	267	

	(9,360)

 (6,973)

 221,914 

6,973 

4,566 

 – 

209,750 

 14,234 

 105,000 

 – 

5,132 

 – 

267 

 (6,933)

(2,427) 

	1,063,287	

 775,445 

287,842 

	61,153	

	2,118	

	380,000	

	443,271	

	(56,768)

 60,527 

 – 

 380,000 

 440,527 

 (47,700)

626 

2,118 

– 

2,744 

(9,068) 

$ 1,449,790	

$ 1,168,272 

$  281,518 

11.3%

4.7

(0.6)

15.4%

8.1	

8.9%

5.1

(0.5)

13.5%

9.2 

2.4%

(0.4)

(0.1)

1.9%

(1.1) 

(1) 

(2) 
(3) 

(4) 

(5) 

Accumulated other comprehensive income related to unrealized losses on certain available-for-sale equity securities, net of tax, reduces Tier 1 capital, while unrealized gains on certain 
available-for-sale equity securities, net of tax, increases Tier 2 capital.
Innovative capital may be included in Tier 1 capital to a maximum of 15% of net Tier 1 capital. Any excess innovative capital outstanding is included in Tier 2B capital.
Banks are allowed to include their general allowance for credit losses up to a prescribed percentage of risk-weighted assets in Tier 2A capital. At October 31, 2009, the Bank’s general 
allowance represented 0.65% (2008 – 0.70%) of risk-weighted assets.
Tier 2B capital may be included in Tier 2 capital to a maximum of 50% of net Tier 1 capital. Any excess Tier 2B capital is included in capital as net Tier 1 capital increases. At October 31, 2009 
and October 31, 2008 all subordinated debentures are included in Tier 2B capital.
Total assets plus off-balance sheet credit instruments, such as letters of credit and guarantees, less goodwill divided by regulatory capital.

 CWB 2009 Annual Report - Fundamentals 

 p   47

 
TABLE 21 – RISK-WEIGHTED ASSETS 
($ thousands)

Corporate

Sovereign

Bank

Retail residential mortgages

Other retail

Excluding small business entities

Small business entities

Equity

Undrawn commitments

Operational risk

Other

As at October 31,	2009
As at October 31, 2008

TABLE 22 – RISK-WEIGHTED CATEGORY 
($ thousands)

Cash,

Securities

and Resale

Agreements

Loans

2009

Risk-

Weighted

Total

Assets

Other

Items

$ 

180,925	 $  7,039,728	 $ 

–	 $  7,220,653	 $  7,162,496	

	1,093,957	

	786,253	

–

–

–

	2,393	

	40,777	

	1,298,949	

	165,210	

	774,501	

	10,169	

–

–

–

–

–

–

–

	1,096,350	

	827,030	

	1,298,949	

	165,210	

	774,501	

	10,169	

–

–

–

	165,613	

	–	

	165,613	

–

	40,755	

	40,755	

	43,484	

	179,505	

	222,989	

	6,173	

	233,650	

	455,382	

	122,402	

	596,198	

	10,169	

	163,044	

	509,443	

	136,722	

$  2,071,304	 $  9,530,655	 $ 
$  1,689,497  $  8,841,784  $ 

220,260	 $  11,822,219	 $  9,395,679	
194,694  $  10,725,975  $  8,679,176 

0%

20%

35%

50%

75%

100%

2009

 150% and
greater

Risk-
Balance Weighted

$  35,147	 $  17,009	 $ 

–	 $  104,703	 $ 

–	 $ 6,977,898	 $ 

85,896	 $  7,220,653	 $ 7,162,496	

	1,065,486	

	30,864	

	1,962	

	693,966	

	–	

	–	

–

	72,501	

–

–

	–	

	58,601	

	–	

	–	

	1,096,350	

	6,173	

	827,030	

	233,650	

	264,273	

–

	812,211	

	-	

	205,429	

	17,036	

–

	1,298,949	

	455,382	

	1,287	

	2,205	

	2,405	

	3,127	

–

–

	–	

	–	

–

–

	72,531	

	15,123	

–

	–	

	–	

–

–

	–	

	-	

	-	

	–	

	–	

–

	–	

	160,474	

	719,270	

	-	

	37,456	

	10,169	

	10,280	

	155,333	

–

	1,044	

	165,210	

	122,402	

	12,443	

	774,501	

	596,198	

	–	

	–	

	10,169	

	10,169	

	165,613	

	163,044	

	–	

	–	

	40,755	

	40,755	

	509,443	

	6,464	

	128,871	

–

	222,989	

	136,722	

Corporate

Sovereign

Bank

Retail residential

mortgages

Other retail

Excluding small

business entities

Small business entities

Equity

Undrawn commitments

Operational risk

Other

As at October 31,	2009
As at October 31, 2008

$ 1,442,891	 $  762,494	 $  812,211	 $  177,204	 $ 1,101,917	 $ 7,385,364	 $  140,138	 $  11,822,219	 $ 9,395,679	
69,965  $  10,725,975 $8,679,176 
$  948,334  $  824,162  $  830,118  $  148,312  $ 1,009,422  $ 6,895,662  $ 

At October 31, 2009, the total capital adequacy ratio was 15.4% (2008 – 13.5%), of which 11.3% (2008 – 8.9%) was Tier 1 capital.  
Total regulatory capital increased $281.5 million over 2008, primarily from the combination of:

 ·

the issue of 8,390,000 preferred units for gross proceeds of $209.8 million;

 ·

earnings, net of dividends, of $68.2 million; 

 ·

a net change related to accumulated unrealized gains/(losses) on available-for-sale securities of $9.1 million;

 ·

an increase in the general allowance for credit losses of $0.7 million; partially offset by

 ·

an increase of $2.4 million in the deduction for goodwill of subsidiaries; and

 ·

an increase of $9.1 million in the investment in insurance subsidiary.

On November 20, 2009, subsequent to year end, the Bank redeemed $60.0 million of subordinated debentures.

48  f  CWB 2009 Annual Report - Fundamentals 

 
 
Outlook for Capital Management

CWB expects to remain very well capitalized with both the Tier 1 and total capital ratios staying well above the regulatory minimums 
of 7% and 10% respectively. The ongoing retention of earnings should support capital requirements associated with the anticipated 
achievement of the 2010 minimum performance targets. Assuming a normal operating environment, the Bank’s very strong capital 
ratios are currently above management’s targeted thresholds and provide considerable flexibility to pursue strategic growth opportunities. 
Management continues to evaluate alternatives to deploy capital for the long-term benefit of CWB shareholders, which includes 
the potential for strategic acquisitions. OSFI has indicated to the Canadian financial institution industry that amendments will be 
forthcoming to the capital adequacy guidelines as a result of a global review of the adequacy of capital levels during the global financial 
crisis. It is unknown what the impact to Canadian banks will be, however, the industry in Canada is already very well capitalized.

Financial Instruments and Other Instruments
As a financial institution, most of CWB’s balance sheet is comprised of financial instruments and the majority of net income results from gains, 
losses, income and expenses related to the same.

Financial instrument assets include cash resources, securities, securities purchased under resale agreements, loans and derivative financial 
instruments. Financial instrument liabilities include deposits, securities purchased under reverse resale agreements, derivative financial 
instruments and subordinated debentures.

The use of financial instruments exposes the Bank to credit, liquidity and market risk. A discussion of how these and other risks are managed 
can be found in the Risk Management section on pages 59 to 65 of this MD&A.

Further information on how the fair value of financial instruments is determined is included in the Financial Instruments Measured at Fair 
Value discussion in the Critical Accounting Estimates section of this MD&A on page 55. 

Income and expenses are classified as to source, either securities or loans for income, and deposits or borrower funds for expense. Gains on the 
sale of securities, net, are shown separately in other income. 

Derivative Financial Instruments
More detailed information on the nature of derivative financial instruments is shown in Note 11 to CWB’s consolidated financial statements. 
The notional amounts of derivative financial instruments are not reflected on the consolidated balance sheets.

TABLE 23 – DERIVATIVE FINANCIAL INSTRUMENTS 
($ thousands)

Notional Amounts

Interest rate contracts(1)

Equity contracts(2)

Foreign exchange contracts(3)

Total

2009	

2008 

$ 

$ 

235,000	 $  593,000 
 4,400 

	2,000	

	2,496	

 2,600 
239,496	 $  600,000 

(1) 

(2) 

(3) 

Interest rate contracts are used as hedging devices to manage interest rate risk. The outstanding contracts mature between November 2009 and June 2010. The total gross positive 
replacement cost of interest rate contracts was $2,265 (2008 – $9,827). This market value represents an unrealized gain, or the approximate payment the Bank would receive if these  
contracts were unwound and settled.
Equity contracts are used to offset the return paid to depositors on certain deposit products where the return is linked to a stock index. The outstanding contracts mature between  
March 2010 and March 2011. The total gross positive replacement cost was $nil (2008 – $nil).
U.S. dollar foreign exchange contracts are used from time to time to manage the difference between U.S. dollar assets and liabilities. At October 31, 2009, there were $2,233 U.S.  
(2008 – $2,424 U.S.) of forward foreign exchange contracts outstanding that mature between November 2009 and April 2010.

The active use of interest rate contracts continues to be an integral component in managing the Bank’s short-term gap position. Derivative 
financial instruments are entered into only for the Bank’s own account and CWB does not act as an intermediary in this market. Transactions 
are entered into on the basis of industry standard contracts with approved counterparties subject to periodic and at least annual review, 
including an assessment of the credit worthiness of the counterparty. Policies regarding the use of derivative financial instruments are approved, 
reviewed and monitored on a regular basis by ALCO and reviewed and approved by the Board of Directors at least annually. Given that 
interest rates appeared to have reached the bottom of the cycle during 2009, certain interest rate contracts were unwound to maximize  
returns when rates begin to trend upwards.

 CWB 2009 Annual Report - Fundamentals 

 p   49

 
 
 
Acquisitions
On December 1, 2008 CWB finalized a transaction to acquire for cash, 72.5% ownership of Adroit Investment Management Ltd. (Adroit),  
an Edmonton-based firm specializing in wealth management for individuals, corporations and institutional clients. Adroit’s financial products  
and services are an excellent strategic fit with CWB’s existing banking and trust operations and provided a modest positive earnings impact  
for fiscal 2009. The acquisition supported a key strategic objective to enhance the Bank’s revenue diversification and sources of fee income. 
Adroit’s financial results are reported on a consolidated basis under the banking and trust segment. 

On December 9, 2009, the Bank signed an agreement to acquire 100% of the common shares of National Leasing Group Inc. (National Leasing) 
in exchange for cash and common shares of the Bank (based on a price of approximately $22.42 per CWB common share). The vendors may 
retain a participating interest in National Leasing for up to 25 per cent of the agreed upon enterprise value of $130 million. The enterprise value  
of $130 million represents a multiple of approximately 9.8 times the National Leasing’s fiscal 2009 operating net income or an 84% premium over 
book value. The acquisition is subject to regulatory and other approvals, and is expected to close at the beginning of February 2010.

National Leasing is a privately held commercial equipment leasing company for small to mid-size transactions. National Leasing is headquartered 
in Winnipeg, Manitoba and has over 58,000 lease agreements with a collective book value of approximately $650 million, including securitized 
leases which comprise approximately one half of the portfolio. The acquisition is expected to be modestly accretive to the Bank’s consolidated 
earnings per diluted common share in fiscal 2010. As the acquisition will be funded with the issuance of additional CWB common shares, it 
should initially have only moderate negative impact on the Bank’s regulatory capital ratios.

Off-Balance Sheet Arrangements
In the normal course of business, CWB is involved in off-balance sheet arrangements, which are primarily guarantees.

Guarantees
Significant guarantees provided by CWB in the ordinary course of business include guarantees and standby letters of credit provided to third 
parties and commitments to extend credit to customers. CWB also issues business credit cards through an agreement with a third party card 
issuer and indemnifies the card issuer from loss if there is a default on the issuer’s collection of the business credit card balances. More detailed 
information on guarantees is available in Note 20 to CWB’s consolidated financial statements for 2009.

OPERATING SEGMENT REVIEW

CWB operates in two business segments: 1) banking and trust, and 2) insurance. Segmented information is also provided in Note 32 of the 
audited consolidated financial statements.

Banking and Trust

Highlights of 2009

 ·

Realized record net income of $97.2 million, an increase of 4% ($3.5 million). 

 ·

Constrained revenue and earnings growth due to compression of net interest margin.

 ·

Maintained satisfactory credit quality and a provision for credit losses measured as a percentage of average loans of 15 basis points,  
an industry best among all Canadian banks.

 ·

Grew branch and trust generated deposits 5%, with the demand and notice component up 33%.

 ·

Opened new full service branches in Saskatoon, Saskatchewan and Kamloops, BC.

 ·

Acquired 72.5% ownership of Adroit Investment Management Ltd.

 ·

Appointment of CWT as trustee for a major Canadian investment dealer.

 ·

Opened a CWT trust services office in Toronto, Ontario.

 ·

Received federal approval for Valiant to become a deposit-taking institution.

The operations of the banking and trust segment include business and retail banking services, including the offering of third party mutual 
funds through CWF, personal and corporate trust services provided through CWT and Valiant, and wealth management services offered 
through Adroit. With a focus on mid-market commercial banking, real estate financing, equipment financing and energy lending, CWB’s 
proven strategy is based on building strong customer relationships and providing value-added services to businesses and individuals across 
Western Canada. The Bank delivers a wide variety of retail financial products and services, including personal loans and mortgages, deposit 
accounts, investment products and other banking services. 

50  f  CWB 2009 Annual Report - Fundamentals 

Customer accessibility is provided through a network of 37 client-focused branches in select locations across the four western provinces. 
Internet and telephone banking services are also offered. Canadian Direct Financial™ is an Internet-based division of the Bank that offers 
a high-interest savings account, chequing account and term deposits directly to customers who are not served by the branch network. 
CWT provides a varied range of products and services, including self-directed RRSPs and RRIFs, and corporate and group trust services to 
independent financial advisors, corporations and individuals. Valiant offers stock transfer and corporate trustee services to public companies and 
income trusts. Adroit is an Edmonton-based firm that specializes in wealth management for individuals, corporations and institutional clients.

TABLE 24 - BANKING AND TRUST HIGHLIGHTS(1) 
($ thousands)

Net interest income (teb) 

Other income

Total revenues (teb)

Provision for credit losses

Non-interest expenses

Provision for income taxes (teb)

Non-controlling interest in subsidiary

Net Income

Efficiency ratio (teb)

Efficiency ratio 

Net interest margin (teb)

Net interest margin 

Average loans ($ millions)(4)

Average assets ($ millions)(4)

2009

$ 

230,227	

$ 

	74,013	

	304,240	

	13,500	

	147,571	

	45,763	

	232	

2008

222,837 

 54,338 

 277,175 

 12,000 

 125,748 

 45,780 

 – 

$ 

97,174	

$ 

93,647 

	48.5%

	49.7	

	2.08	

	2.02	

$ 

9,007	

$ 

	11,055	

 45.4%

 46.2 

 2.29 

 2.23 

7,910 

 9,747 

Change from

2008 

3%

36 

10 

13 

17 

–

nm(2)

4%

 310bp(3)

 350 

(21)

(21)

14%

13 

(1) 
(2) 
(3) 
(4) 

See page 25 and page 26 for a discussion of teb and non-GAAP measures.
nm – not meaningful.
bp – basis points.
Loans and assets are disclosed on an average daily balance basis as this measure is most relevant to a financial institution and is the measure reviewed by management. 

Record banking and trust net income of $97.2 million was up 4% ($3.5 million) over 2008 on 10% ($27.1 million) growth in total revenues 
(teb). Growth in total revenues (teb) reflects net interest income (teb) that was 3% ($7.4 million) higher compared to the prior year as the 
positive contribution from 7% loan growth was largely offset by the significant impact of a 21 basis point decline in net interest margin  
to 2.08%. The significant decrease in net interest margin was mainly the result of consecutive reductions in the prime lending interest rate  
and lower yields on investments held in the securities portfolio, partially offset by more favourable spreads on both new and renewal loans and 
an improved mix in the securities portfolio. Margin pressures were most prevalent through the first half of the fiscal year, but net interest margin 
maintained a positive upward trend since March when it reached its monthly low. Other income increased 36% ($19.7 million) and included 
$20.5 million of additional gains on sale of securities primarily resulting from transactions related to favourable pricing on certain short-term 
debt investments. Other income also included 16% ($2.2 million) higher trust and wealth management fee income and a combined $1.1 million 
improvement in foreign exchange gains and other categories, offset by 13% ($3.6 million) lower credit related fee income, consistent with 
decreased loan volumes. Non-interest expenses increased 17% ($21.8 million) mainly reflecting salary and benefit costs related to changes  
in the Bank’s long-term employee incentive program, increased staff complement and annual salary increments, as well as premises and 
equipment expenses to facilitate business growth. Although partially offset by very strong other income, constrained growth in net interest income 
(teb) due to margin compression and higher non-interest expenses led to a 310 basis point deterioration in the efficiency ratio (teb) to 48.5%.

Growth in total branch and trust deposits increased 5%, while the demand and notice component of branch and trust deposits was up 33%. 
Growth in branch and trust generated deposits mainly reflect CWT’s appointment during the year as trustee for a major Canadian investment 
dealer and ongoing execution of strategies to further enhance and diversify the Bank’s core funding sources.

Significant infrastructure initiatives completed in 2009 included additional full-service branches in Saskatoon, Saskatchewan, and in Kamloops, 
BC, the opening of a CWT office in Toronto, Ontario and further upgrades and expansions to existing premises.

Combined assets under administration in CWT and Valiant grew 26% ($1,120 million) in the year to total $5,467 million at October 31, 
2009. A portion of assets under administration are held in investment accounts, including self-directed RRSP and RRIF accounts, which 
numbered 44,143 (2008 – 42,402), an increase of 4% from one year ago. Assets under management were $878 million at October 31, 2009, 
compared to nil one year ago reflecting the acquisition of Adroit which was effective November 1, 2008. Assets under administration and assets 
under management are not reflected in the consolidated balance sheets (see Note 26 to the consolidated financial statements). 

 CWB 2009 Annual Report - Fundamentals 

 p   51

 
 
 
FIGURE 4 – NUMBER OF CWT INVESTMENT ACCOUNTS

2009

2008

2007

2006

2005

44,143

42,402

37,473

31,716

24,943

Outlook for Banking and Trust

This segment will continue to be the primary driver of the Bank’s earnings, and the outlook is for strong performance consistent with 
an improved net interest margin (teb) and a cautious outlook for the timing and strength of an economic recovery. While economic 
challenges are expected to persist, particularly in areas related to natural gas in Alberta, fundamentals in Western Canada are expected 
to be positive relative to the rest of Canada. CWB’s expanding market presence, a strong commitment to relationship-based banking 
and reduced foreign-based competition in certain lending areas should also support a continued flow of quality lending opportunities. 
Management expects the Bank will return to double-digit loan growth and has established its fiscal 2010 target at 10%. The Bank will 
maintain its focus on disciplined credit underwriting and direct appropriate resources towards continued realization efforts and the 
ongoing resolution of problem accounts. While the level of gross impaired loans is expected to fluctuate up and down as the economic 
cycle runs its course, based on the current view of credit quality, actual losses should remain within CWB’s range of acceptable levels.  
Gains on the sale of securities are expected to be lower in fiscal 2010, but the associated reduction in revenues should be more than offset 
by the positive impact from an improved net interest margin. Credit and retail services fee income is expected to increase in line with 
increased lending activity and an expanded branch network. CWT, including Optimum, expects continued strong results for 2010 and 
should make solid contributions toward consolidated earnings. Valiant’s business continues to develop and improved capital markets 
activity will have a positive impact on its performance. Adroit is also expected to make positive contributions as the Bank further builds 
its presence in wealth management services. While strong fiscal responsibility will be maintained, effective execution of CWB’s strategic 
plan will require continued spending in areas mainly correlated with enhancements to the Bank’s growth platform. These areas include 
ongoing investment in technology and infrastructure, including plans for further expansion of the branch network. The efficiency ratio  
(teb) should show modest improvements compared to fiscal 2009 as expected revenue growth should more than offset the impact of higher 
non-interest expenses. 

Insurance

Highlights of 2009

 ·

Record net income of $9.1 million, representing a 9% increase.

 ·

Net earned premiums reached $116.8 million, also up 9%.

 ·

Claims loss ratio of 67% and a combined ratio of 94%.

 ·

Growth in policies outstanding of 5% and a customer retention rate of 87%.

Canadian Direct provides auto and home insurance products in BC and Alberta and has more than 175,000 policies outstanding. Policy 
distribution channels include two dedicated call centres, the Internet and, for customers in BC, the option to purchase auto insurance through 
select broker networks. Offering enhanced electronic fulfilment of CDI’s products and services is an important part of the overall business 
strategy, and continued development of this technology will remain a priority.

Canadian Direct’s mission is to provide customers with attractively priced products and a high level of customer service – “better insurance  
for less money.” The core strategy includes the use of sophisticated underwriting techniques to offer more competitively priced insurance 
to better risk customers. The “Canadian Direct Insurance” brand is marketed through several media channels, including television, 
radio, newspapers and over the Internet. It has established a very high level of awareness in the BC market and the level of awareness  
in Alberta continues to grow. All claims are administered by Canadian Direct’s head office in BC using imaging technology and effective 
workflow management to maintain a “paperless office” environment. This has enabled CDI to maintain a low claims expense ratio without 
compromising customer satisfaction. CDI currently retains a high percentage of its business on renewal, a measure that helps confirm its success 
in providing customers with quality service at competitive prices. 

52  f  CWB 2009 Annual Report - Fundamentals 

TABLE 25 – INSURANCE HIGHLIGHTS(1) 
($ thousands)

Net interest income (teb) 

Other income 

Net earned premiums

Commissions and processing fees

Net claims and adjustment expenses

Policy acquisition costs

Gains on sale of securities

Total revenues (teb)

Non-interest expenses

Provision for income taxes (teb)

Net income

Policies outstanding at October 31

Gross written premiums

Claims loss ratio

Expense ratio

Combined ratio

Alberta automobile insurance Risk Sharing Pools impact on net income before tax

Average total assets(4)

2009

$ 

 6,127	

$ 

2008

5,780 

Change from

2008

6%

	104,062	

	2,852	

	(68,996)

	(20,802)

	17,116	

	483	

	23,726	

	10,611	

	4,004	

 9,111	

$ 

 97,943 

 2,876 

 (64,380)

 (20,573)

 15,866 

 36 

 21,682 

 9,418 

 3,892 

8,372 

$ 

	175,662	

 168,071 

$ 

 116,828	

$  107,054 

67%

	27	

	94	

66%

 27 

 93 

$ 

(292)

$ 

(973)

	197,845	

 183,892 

6 

(1)

7 

1 

8 

nm(2)

9 

13 

3 

9%

5% 

9 

100bp(3)

 – 

 100 

70%

8 

(1) 
(2) 
(3) 
(4) 

See page 25 and 26 for a discussion of teb and non-GAAP measures.
nm – not meaningful.
bp – basis points.
Average total assets are disclosed on an average daily balance basis as this measure is most relevant to a financial institution and is the measure reviewed by management.

Canadian Direct reported record net income of $9.1 million, up 9% over 2008, reflecting continued policy growth and a 6% increase in net 
earned premiums. Net claims expense was $4.6 million higher than 2008 due largely to claims in the home product line which was impacted 
by severe weather and a few large fire losses. Improved profitability in the auto lines of business due to strong underwriting results more than 
offset the impact of increased claims in the home product line. Canadian Direct’s share of the Alberta auto risk sharing Pools (the Pools) was  
a before tax loss of $0.3 million, which was a $0.7 million improvement from 2008. The Pools’ results for 2008 included a large unfavourable 
adjustment to unpaid claims reserves specifically attributed to the impact of a ruling on the Minor Injury Regulation (MIR) by the Court  
of Queen’s Bench of Alberta. That ruling struck down the cap on the amount a claimant may receive in respect of minor injuries suffered  
in an automobile accident. In 2009, the Alberta Court of Appeal overturned the lower court ruling on the MIR, thereby reinstating the cap.  
A leave to appeal this ruling has been filed with the Supreme Court of Canada. No specific adjustment to the unpaid claims reserves has been 
made based on the Alberta Court of Appeal’s decision. Canadian Direct’s claims ratio and combined ratio each rose by 1% from last year to 
67% and 94%, respectively. Policies outstanding grew by 5%, while the overall policy retention rate increased 1% to 87%. 

Outlook for Insurance Operations

The outlook for 2010 reflects expectations for modest growth in both policies outstanding and premiums written, while costs are 
controlled and kept in line with revenue growth. Canadian Direct continues to manage ongoing challenges brought about by the pricing 
strategies of the Insurance Corporation of British Columbia. In Alberta, ongoing challenges include the regulatory environment and 
income volatility added by the Pools’ unpredictable results. 

The 2010 claims loss ratio is expected to be within a range of 65% – 67%, which is consistent with 2009 claims experience. However, 
the loss ratio can be negatively impacted by seasonal storm activity, particularly in the winter months. The target for the combined ratio 
is 93%. Canadian Direct will continue to enhance its Internet-based technology platform, which will facilitate new growth opportunities, 
including the ability to sell its home product online. CDI’s expanded broker distribution network for BC auto is expected to be the 
primary driver for growth in that line.

 CWB 2009 Annual Report - Fundamentals 

 p   53

 
 
SUMMARY OF QUARTERLY RESULTS 

Quarterly Results

The financial results for each of the last eight quarters are summarized in the following table. In general, CWB’s performance reflects a consistent 
growth trend, although the second quarter contains three fewer revenue-earning days, or two fewer days in a leap year such as 2008. 

The Bank’s quarterly financial results are subject to some fluctuation due to its exposure to property and casualty insurance. Insurance 
operations, which are primarily reflected in other income (refer to Operating Segment Review – Insurance on page 52), are subject to seasonal 
weather conditions, including higher claims experience during winter driving months, cyclical patterns of the industry and natural catastrophes. 
Mandatory participation in the Alberta auto risk sharing pools can also result in unpredictable quarterly fluctuations. 

Quarterly results can also fluctuate due to the recognition of periodic income tax items. Net income in the first quarter of 2008 included 
$1.0 million ($0.01 per diluted share) of tax expense resulting from the write-down of future tax assets to reflect lower future federal  
corporate income tax rates. 

During the fourth quarter of 2008 and throughout fiscal 2009 the Bank’s quarterly net interest income was negatively impacted by 
compression of the net interest margin mainly resulting from consecutive reductions in the prime lending interest rate coupled with 
significantly higher deposit costs and other spin-off effects of the global financial crisis. Gains on sale of securities, which are reflected  
in other income, were unusually high in fiscal 2009 also mainly due to factors associated with the financial crisis, including wide credit  
spreads and a steeper interest rate curve that allowed the Bank to capitalize on investment strategies. 

Comprehensive management’s discussion and analysis along with unaudited interim consolidated financial statements for each  
quarter, including the fourth quarter of fiscal 2009, are available for review on SEDAR at www.sedar.com and on the Bank’s website  
at www.cwbankgroup.com. Copies of the quarterly reports to shareholders can also be obtained, free of charge, by contacting the Bank’s 
Investor Relations department via email at InvestorRelations@cwbank.com.

TABLE 26 – QUARTERLY FINANCIAL HIGHLIGHTS(1) 
($ thousands, except per share amounts)

Net interest income (teb) 

Less teb adjustment

Net interest income

per financial statements

Other income

Total revenues (teb)

Total revenues

Net income

Earnings per common share 

Basic

Diluted

Return on common

2009

Q4

Q3

Q2

$  68,012	

$  60,934	

$  52,812	

	2,397	

	2,189	

	1,675	

2008

Q1

Q4

Q1
$  54,596	 $  58,622  $  57,290  $  55,659  $  57,046 
 1,337 

 1,540 

 1,352 

 1,442 

Q3

Q2

	1,586	

	65,615	

	22,087	

	90,099	

	87,702	

	30,357	

	58,745	

	24,604	

	85,538	

	83,349	

	28,729	

	51,137	

	22,570	

	75,382	

	73,707	

	21,580	

	53,010	

	22,351	

	76,947	

	75,361	

	25,619	

 57,082 

 15,437 

 74,059 

 72,519 

 24,485 

 55,848 

 19,085 

 76,375 

 74,933 

 26,327 

 54,307 

 18,095 

 73,754 

 72,402 

 25,302 

$ 

0.42	

$ 

0.39	

$ 

0.30	

$ 

	0.39	

	0.38	

	0.30	

0.40	 $ 
	0.40	

0.39  $ 

0.42  $ 

0.40  $ 

 0.38 

 0.41 

 0.39 

 55,709 

 17,623 

 74,669 

 73,332 

 25,905 

0.41 

 0.40 

shareholders' equity (ROE)

13.7%

13.4%

11.0%

14.7%

14.4%

16.0%

16.1%

16.9%

Return on average total assets (ROA)

Efficiency ratio (teb)

Efficiency ratio

Net interest margin (teb)

Net interest margin

Provision for credit losses as

	0.91	

	46.1	

	47.4	

	2.34	

	2.25	

	0.87	

	47.0	

	48.2	

	2.13	

	2.05	

	0.70	

	53.1	

	54.3	

	1.93	

	1.87	

	0.93	

	47.3	

	48.3	

	1.99	

	1.93	

 0.96 

 47.7 

 48.8 

 2.30 

 2.24 

 1.03 

 45.2 

 46.1 

 2.25 

 2.19 

 1.04 

 45.4 

 46.2 

 2.28 

 2.22 

 1.07 

 42.6 

 43.4 

 2.36 

 2.30 

a percentage of average loans

0.15

0.15

0.15

0.15

0.15

0.15

0.15

0.15

(1) 

See page 25 and page 26 for a discussion of teb and non-GAAP measures.

54  f  CWB 2009 Annual Report - Fundamentals 

 
ACCOUNTING POLICIES AND ESTIMATES

Critical Accounting Estimates 
CWB’s significant accounting policies are outlined in Note 1 and with related financial note disclosures by major caption in the consolidated 
financial statements. The policies discussed below are considered particularly important, as they require management to make significant 
estimates or judgments, some of which may relate to matters that are inherently uncertain.

Allowance for Credit Losses
An allowance for credit losses is maintained to absorb probable credit related losses in the loan portfolio. This allowance reflects management’s 
estimate of probable losses in the loan portfolio at the balance sheet date. In assessing existing credit losses, management must rely on estimates 
and exercise judgment regarding matters for which the ultimate outcome is unknown. These matters include economic factors, developments 
affecting particular industries and specific issues with respect to single borrowers. Changes in circumstances may cause future assessments 
of credit risk to be significantly different than current assessments and may require an increase or decrease in the allowance for credit losses. 
Establishing a range for the allowance for credit losses is difficult due to the number of uncertainties involved. The general allowance for credit 
losses is intended to address this uncertainty. At October 31, 2009, the Bank’s total allowance for credit losses was $75.5 million (2008 – $75.5 
million), which included a specific allowance of $14.3 million (2008 – $15.0 million) and a general allowance of $61.2 million (2008 – $60.5 
million). Additional information on the process and methodology for determining the allowance for credit losses can be found in the discussion 
of credit quality on page 37 of this MD&A and Note 7 to the consolidated financial statements. This critical accounting estimate relates to 
CWB’s banking and trust segment.

Provision for Unpaid Claims and Adjustment Expenses
A provision for unpaid claims is maintained, with the provision representing the amounts needed to provide for the estimated ultimate 
expected cost of settling claims related to insured events (both reported and unreported) that have occurred on or before each balance sheet 
date. A provision for adjustment expenses is also maintained, which represents the estimated ultimate expected costs of investigating, resolving 
and processing these claims. Estimated recoveries of these costs from reinsurance ceded are included in assets. The computation of these 
provisions takes into account the time value of money using discount rates based on projected investment income from the assets supporting 
the provisions. The process of determining the provision for unpaid claims and adjustment expenses necessarily involves risks that the actual 
results will deviate from the best estimates made. These risks vary in proportion to the length of the estimation period and the volatility of each 
component comprising the liabilities. To recognize the uncertainty in establishing these best estimates and to allow for possible deterioration 
in experience, actuaries are required to include explicit margins for adverse deviation in assumptions for asset defaults, reinvestment risk, claims 
development and recoverability of reinsurance balances. All provisions are periodically reviewed and evaluated in light of emerging claims 
experience and changing circumstances. Changes in circumstances may cause future assessments of unpaid claims and adjustment expenses 
to be significantly different than current assessments and may require an increase or decrease in the provision. In estimating the provision for 
unpaid claims and adjustment expenses, a number of uncertainties are taken into account and assumptions made, which makes it difficult to 
estimate a range for the provision. Further, as noted above, the provision includes a margin for adverse deviations in assumptions. At October 
31, 2009, the provision for unpaid claims and adjustment expenses totaled $81.0 million (2008 – $76.2 million). Additional information 
on the process and methodology for determining the provision for unpaid claims and adjustment expenses can be found in Note 21 to the 
consolidated financial statements. This critical estimate relates to CWB’s insurance segment, Canadian Direct.

Financial Instruments Measured at Fair Value
Cash resources, securities, securities purchased under resale agreements and sold under reverse resale agreements, and derivative financial 
instruments are reported on the consolidated balance sheets at fair value. 

The fair value of a financial instrument on initial recognition is the value of the consideration given or received. Subsequent to initial 
recognition, financial instruments measured at fair value that are quoted in active markets are based on bid prices for financial assets and 
offer prices for financial liabilities. For derivative financial instruments where an active market does not exist, fair values are determined using 
valuation techniques that refer to observable market data, including discounted cash flow analysis, option pricing models and other valuation 
techniques commonly used by market participants.

 CWB 2009 Annual Report - Fundamentals 

 p   55

The following table summarizes the significant financial assets and liabilities reported at fair value at October 31, 2009.

TABLE 27 – VALUATION OF FINANCIAL INSTRUMENTS 
($ thousands)

Financial assets

Cash resources

Securities

Derivative related

October 31,	2009
October 31, 2008

Financial Liabilities

Securities purchased under reverse resale agreements

Derivative related

October 31,	2009

October 31, 2008

Valuation Technique

Quoted Model with

Market

Observable

Prices Market Data

Fair

Value

$ 

297,104	 $ 

297,104	 $ 

	1,891,409	

	1,884,918	

	2,334	

–	

$  2,190,847	 $  2,182,022	 $ 

–	

	6,491	

	2,334	

8,825	

$  1,808,117	 $  1,665,237	 $ 

142,880	

$ 

300,242	 $ 

–	 $ 

300,242	

	74	

$ 

$ 

300,316	 $ 

163  $ 

–

–
$ 
–  $ 

	74	

300,316	

163

Notes 3, 4, 5, 11 and 29 to the consolidated financial statements provide additional information regarding these financial instruments. 
This critical accounting estimate relates to both operating segments.

CWB has no direct exposure to any troubled non-bank sponsored asset-backed commercial paper, collateralized debt obligation,  
credit default swaps, U.S. subprime mortgages or monoline insurers.

Changes in Accounting Policies, Including Initial Adoption

Goodwill and Intangible Assets
Effective November 1, 2008, the Bank adopted the Canadian Institute of Chartered Accountants (CICA) new accounting standard, 
Section 3064, Goodwill and Intangible Assets. Section 3064, which replaces Section 3062, Goodwill and Other Intangible Assets, 
and Section 3450, Research and Development Costs, provides clarifying guidance on the criteria that must be satisfied in order for an 
intangible asset to be recognized, including internally developed intangible assets. The new guidance did not have a material effect on the 
financial position or earnings of the Bank.

Credit Risk and Fair Value
Effective November 1, 2008, the Bank adopted EIC 173, Credit Risk and the Fair Value of Financial Assets and Financial Liabilities.  
The abstract clarifies how the Bank’s own credit risk and the credit risk of the counterparty should be taken into account in determining 
the fair value of financial assets and financial liabilities, including derivatives. The new guidance did not have a material effect on the 
financial position or earnings of the Bank.

Financial Instruments – Disclosures
Effective October 31, 2009, the Bank adopted CICA amendments to Section 3862, Financial Instruments – Disclosures. These 
amendments require enhanced disclosures over fair value measurements of financial instruments and liquidity risks. The additional 
disclosures over fair value measurements include categorization of fair value measurements into one of three levels, ranging from those fair 
value measurements that are determined through quoted market prices in an active market to those fair value measurements that are based 
on inputs that are not based on observable market data. The additional disclosures over liquidity risks require greater clarification over the 
application of liquidity risk as well as maturity analysis for derivative financial liabilities.

Future Changes in Accounting Policies

International Financial Reporting Standards
The CICA will transition Canadian GAAP for publicly accountable entities to International Financial Reporting Standards (IFRS) for 
interim and annual financial statements effective for fiscal years beginning on or after January 1, 2011, including comparatives for the prior 
year. As a result, the Bank’s consolidated financial statements will be prepared in accordance with IFRS for its 2012 fiscal year commencing 
November 1, 2011 and will include comparative information for its 2011 fiscal year. The objective of this transition is to improve financial 
reporting through the use of one single set of accounting standards that are comparable with other entities on an international basis.

56  f  CWB 2009 Annual Report - Fundamentals 

 
The information provided below will allow investors and others to obtain a better understanding of our IFRS transition plan and the resulting 
possible effects on such things as the Bank’s financial statements and operating performance measures. Readers are cautioned, however, that 
it may not be appropriate to use such information for any other purpose. The information provided reflects our most recent assumptions and 
expectations, and there will likely be significant changes in the standards as issued by the International Accounting Standards Board (IASB). 
Of the IASB’s Work Plan, the Financial Instruments project may impact CWB significantly, and therefore, management will monitor the 
developments of this project closely.

The Bank commenced its IFRS conversion project during 2008 and established a formal project governance structure, including an IFRS 
Steering Committee, to monitor the progress and critical decisions in the transition to IFRS. The Steering Committee consists of senior 
levels of management from Finance, Credit Risk Management and Information Services. An external advisor has been engaged to work with 
the Bank’s project staff on certain IFRS topics. Regular reporting is provided by the project team to the Steering Committee and the Audit 
Committee. 

IFRS Transition Plan
The Bank has established a four-phase project to identify and evaluate the impact of the transition to IFRS on the consolidated financial 
statements and develop a plan to complete the transition. The project plan includes the following phases:

1. 

Diagnostic phase – This phase involves performing a high-level impact assessment to identify key areas that may be impacted by the 
transition to IFRS. As a result of these procedures, the potentially affected areas were ranked as high, medium or low priority.

2. 

3. 

Design and planning phase – In this phase, each area identified from the diagnostic phase was addressed through a detailed impact 
assessment. This phase involved specification of changes required to existing accounting policies and/or disclosures, information systems  
and business processes. In addition, preliminary internal communication and training occurred during this phase.

Solution development phase – This phase includes the execution of changes to information systems and business processes, completing 
formal authorization processes to approve recommended accounting policy changes, development of draft IFRS financial statements,  
and delivery of training programs for the Finance staff and other groups, as necessary.

4. 

Implementation phase – The final phase will involve the collection of financial information necessary to compile IFRS-compliant financial 
statements, embedding IFRS in business processes, and Audit Committee approval of IFRS financial statements.

Progress Towards Transition Plan
The Bank completed the diagnostic phase in October 2008 and the design and planning phase in October 2009. Management’s detailed 
impact assessment has identified a number of differences between IFRS and Canadian GAAP that impact our financial statements. Many of the 
differences identified are not expected to have a material impact on the reported results and financial position, and the Bank has determined 
that our accounting policies are largely aligned with IFRS requirements in many key areas.

The solution development phase will commence in fiscal 2010, and CWB will begin designing solutions to address the differences, focusing 

 CWB 2009 Annual Report - Fundamentals 

 p   57

initially on those differences that may require changes to the Bank’s financial systems or that are more complex or time-consuming to resolve.

The following table is a summary of our progress towards completion of selected key activities of our IFRS transition plan as of October 31, 2009. 
At this time, the Bank cannot quantify the impact that the future adoption of IFRS will have on the Bank’s financial statements and operating 
performance measures; however, such impact may be material. Additional information will be provided as the changeover date draws nearer.

KEY ACTIVITY

KEY MILESTONES

STATUS

T
N
E
M
E
T
A
T
S
L
A
C
N
A
N
I
F

I

N
O
I
T
A
R
A
P
E
R
P

I

G
N
N
A
R
T

I

Identify applicable differences  
in Canadian GAAP/IFRS accounting 
policies and practices and design  
and implement solutions

Senior management and Steering 
Committee sign-off for all key IFRS 
accounting policy choices to occur  
during the third quarter of 2010

Select IFRS 1 choices

Develop financial statement and related 
note disclosure format

Quantify effects of transition

Development of draft financial statement 
format to occur during the latter part  
of 2010

Define and introduce appropriate level  
of IFRS expertise for each of the 
following:

Timely training provided to align with 
work under transition – all training 
completed by mid-2011

 ·

Finance group

 ·

CWB lenders

 ·

Audit Committee & Board of Directors

Communicate effects of transition in time  
for 2012 financial planning process,  
by mid-2011

Completed the Diagnostic phase  
and Design & Planning phase, which 
involved a detailed impact assessment  
of the differences between Canadian 
GAAP and IFRS 

In-depth analysis of accounting policy 
choices and solution development will 
occur during 2010

Participation in industry IFRS  
specialist groups

Finance group, Audit Committee  
and Board of Directors formal training 
occurred during Q3 2009. Periodic status 
reports on-going

Engaged a third-party subject matter 
expert to assist in the training of CWB 
lenders

N
O
I
T
A
M
R
O
F
N

I

S
M
E
T
S
Y
S

L
O
R
T
N
O
C

T
N
E
M
N
O
R
V
N
E

I

Identify and address IFRS differences that 
require changes to financial systems

Evaluate and select methods to address 
need for dual record-keeping during 2011 
(i.e., IFRS and Canadian GAAP) for 
comparatives

Revise existing internal control processes 
and procedures to address significant 
changes to existing accounting policies 
and practices, including the need for dual 
record-keeping during 2011

Design and implement internal controls 
with respect to one-time transition 
adjustments and related communications

Confirm that business processes and 
systems are IFRS compliant throughout 
the project

Diagnostic analysis regarding current 
systems completed; solution development 
to occur in 2010

Confirm that systems can address 
2011 dual record-keeping processing 
requirements by the first quarter of 2009

Dual record-keeping process determined 
during first quarter of 2009

All key control and design effectiveness 
implications will be assessed throughout 
2010

Analysis of control issues will occur 
concurrently during the Solution 
Development phase

Changes completed by the first quarter 
of 2011

58  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
 
 
RISK MANAGEMENT

The shaded areas of this MD&A represent a discussion of risk management policies and procedures relating to credit, market and 
liquidity risks as required under the CICA Handbook section 3862, Financial Instruments – Disclosures and Presentation which permits 
these specific disclosures to be included in the MD&A. Therefore, the shaded areas presented on pages 59 to 63 of this MD&A form an 
integral part of the audited consolidated financial statements for the year ended October 31, 2009.

Overview
Effective risk management is central to the ability to remain financially sound and profitable and includes identifying, assessing, managing and 
monitoring all forms of risk. CWB, like other financial institutions, is exposed to several factors that could adversely affect its business, financial 
condition or operating results, which may also influence an investor to buy, sell or hold CWB shares. Many of the risk factors are beyond 
CWB’s direct control.

Senior management is responsible for establishing the framework for identifying risks and developing appropriate risk management 
policies and frameworks. The Board of Directors, either directly or through its committees, reviews and approves the key policies and 
implements specific reporting procedures to enable them to monitor ongoing compliance over significant risk areas. At least annually,  
a report on risks and risk management policies is presented to the Board and/or Board committees for review and assessment.

The Loans Committee of the Board, which maintains a close working relationship with the credit risk management group,  
is responsible for the:

 ·

review and approval of credit risk management policies;

 ·

review and approval of loans in excess of delegated limits;

 ·

review and monitoring of impaired and other less than satisfactory loans; and

 ·

recommendation of the adequacy of the allowance for credit losses to the Audit Committee.

The Asset Liability Committee (ALCO) meets monthly and provides management oversight related to the risks of banking and trust 
operations, other than credit risk. ALCO is a senior management committee chaired by the executive with responsibility for Treasury, 
with the President and Chief Executive Officer (CEO) and other senior executives as members. ALCO is responsible for:

 ·

ensuring that risks other than credit risk are identified and assessed and that appropriate policies are in place and effective;

 ·

the establishment and maintenance of policies and programs for liquidity management and control, funding sources, investments, 
foreign exchange risk, interest rate risk and derivatives, and trust services risk; and

 ·

overseeing compliance and strategy respecting diversification of product offerings and management of risks.

Asset liability management policies are approved and reviewed at least annually by the Board with quarterly status reporting also provided.

The Operations Committee meets regularly, is comprised of supervisory and management personnel from all areas of banking operations,  
and is chaired by a member of senior management. This committee is responsible for developing appropriate policies and procedures,  
including internal controls, respecting day-to-day, routine banking operations.

The internal audit department performs audits in all areas of the Bank, including all subsidiaries, and reports the results directly to senior 
management, as well as the Bank’s CEO and Audit Committee. For CDI, internal audit results are also reported directly to CDI’s Audit 
Committee.

 CWB 2009 Annual Report - Fundamentals 

 p   59

Credit Risk
Credit risk is the risk that a financial loss will be incurred due to the failure of a counterparty to discharge its contractual commitment 
or obligation to CWB. This risk can relate to balance sheet assets, such as loans, as well as off-balance sheet assets such as guarantees and 
letters of credit. To diversify the risk, the exposure to a single borrower or associated borrowers is limited, unless approved by the Board 
of Directors, to not more than 10% of the Bank’s shareholders’ equity and is presently set at $50 million ($60 million if the amount  
in excess of $50 million is cash secured or CMHC insured). Customers with larger borrowing requirements are accommodated through 
loan syndications with other financial institutions.

The Bank employs and is committed to a number of important principles to manage credit exposures, which include:

 ·

 ·

a Loans Committee of the Board whose duties include approval of lending policies, establishment of lending limits for the Bank, the 
delegation of lending limits and the approval of larger credits, as well as quarterly reports prepared by management on watch list loans, 
impaired loans, the adequacy of the allowance for credit losses, environmental risk and diversification of the portfolio;

delegated lending authorities, which are clearly communicated to personnel engaged in the credit granting process, a defined approval 
process for loans in excess of those limits and the review of larger credits by a senior management group prior to recommendation to the 
Loans Committee of the Board;

 ·

credit policies, guidelines and directives, which are communicated to all branches and officers whose activities and responsibilities 
include credit granting and risk assessment;

 ·

appointment of personnel engaged in credit granting who are qualified, experienced bankers;

 ·

a standardized credit risk rating classification established for all credits and reviewed not less than annually;

 ·

annual reviews of individual credit facilities (except consumer loans and single-unit residential mortgages);

 ·

quarterly review of risk diversification by geographic area, industry sector and product measured against assigned portfolio limits;

 ·

pricing of credits commensurate with risk to ensure an appropriate financial return;

 ·

management of growth within quality objectives;

 ·

early recognition of problem accounts and immediate implementation of steps to protect the safety of Bank funds;

 ·

independent reviews of credit valuation, risk classification and credit management procedures by the internal audit group, which 
includes reporting the results to senior management, the CEO and the Audit Committee; 

 ·

detailed quarterly reviews of accounts rated less than satisfactory, including establishment of an action plan for each account; and 

 ·

completion of a watch list report recording accounts with evidence of weakness and an impaired loan report covering loans that show 
impairment to the point where a loss is possible.

Environmental Risk
The operations of the Bank do not have a material effect on the environment. However, a risk of default may occur if a borrower is unable 
to repay loans due to environmental cleanup costs. The Bank may become directly liable for cleanup costs when it is deemed to have taken 
control or ownership of a contaminated property. Risk assessment criteria and procedures are in place to manage environmental risks and these 
are communicated to lending personnel. Reports on environmental inspections and findings are reviewed by senior management and reported 
upon quarterly to the Board.

Portfolio Quality
The Bank’s strategy is to maintain a quality portfolio. Efforts are directed toward achieving a wide diversification, engaging experienced 
personnel who provide a hands-on approach in credit granting, account management and quick action when problems develop. The lending 
focus is primarily directed to small- and medium-sized businesses and to individuals with operations conducted in the four western provinces. 
Relationship banking and “know your customer” are important tenets of account management. An appropriate financial return on the level  
of risk is fundamental. 

60  f  CWB 2009 Annual Report - Fundamentals 

Liquidity Risk
Liquidity risk relates to financial liabilities that are settled by delivering cash or another financial asset. This risk arises from fluctuations 
in cash flows from lending, deposit taking, investing and other activities. Effective liquidity management ensures that adequate cash  
is available to honour all cash outflow obligations while limiting the opportunity cost of holding short-term assets. Maintenance  
of a prudent liquidity base also provides flexibility to fund loan growth and react to other market opportunities.

Liquidity policies include:

 ·

measurement and forecast of cash flows;

 ·

maintenance of a pool of high quality liquid assets;

 ·

a stable base of core deposits from retail and commercial customers;

 ·

limits on single deposits and sources of deposits;

 ·

monitoring of wholesale demand and term deposits;

 ·

scenario testing in the operating, micro, and macro environments;

 ·

diversification of funding sources; and

 ·

an approved contingency plan.

Key features of liquidity management are:

 ·

daily monitoring of expected cash inflows and outflows;

 ·

tracking and forecasting the liquidity position, including the flows from off-balance sheet items, on a forward four-month rolling basis;

 ·

consideration of the term structure of assets and liabilities, with emphasis on deposit maturities, as well as expected loan fundings and 
other commitments to provide funds when determining required levels of liquidity; and

 ·

separate management of the liquidity position of the Bank and CWT to ensure compliance with regulatory guidelines.

Market Risk
Market risk is the impact on earnings resulting from changes in financial market variables such as interest rates and foreign exchange 
rates. Market risk arises when making loans, taking deposits and making investments. CWB itself does not undertake trading activities 
and, therefore, does not have risks related to such activities as market making, arbitrage or proprietary trading. CWB’s material market 
risks are confined to interest rates and foreign exchange as discussed below.

Interest Rate Risk
Interest rate risk, or sensitivity, is defined as the impact on net interest income, both current and future, resulting from a change in 
market interest rates. This risk and potential variability in earnings arises primarily when cash flows associated with interest sensitive assets 
and liabilities have different repricing dates. The differentials, or interest rate gaps, arise as a result of the financial intermediation process 
and reflect differences in term preferences on the part of borrowers and depositors.

A positive interest rate gap exists when interest sensitive assets exceed interest sensitive liabilities for a specific maturity or repricing period. 
Generally, a positive gap will result in an increase in net interest income when market interest rates rise since assets reprice earlier than 
liabilities. The opposite impact will generally occur when market interest rates fall. However, the directness of the correlation may  
be disrupted when interest rates approach zero. 

CWB’s earnings are affected by the monetary policies of the Bank of Canada. Monetary policy decisions have an impact on the level  
of interest rates, which can have an impact on earnings.

To manage interest rate risk arising as a result of the financial intermediation process, ALCO establishes policy guidelines for interest 
rate gap positions and meets regularly to monitor the Bank’s position and decide future strategy. The objective is to manage the interest 
rate risk within prudent guidelines. Interest rate risk policies are approved and reviewed at least annually by the Board of Directors, with 
quarterly reporting provided to the Board as to the gap position.

Exposure to interest rate risk is controlled by managing the size of the static gap positions between interest sensitive assets and interest 
sensitive liabilities for future periods. Gap analysis is supplemented by computer simulation of the asset liability portfolio structure, 
duration analysis and dollar estimates of net interest income sensitivity for periods of up to one year. The interest rate gap is measured  
at least monthly. Note 28 to the consolidated financial statements shows the gap position at October 31, 2009 for select time intervals. 

The gap analysis in Note 28 is a static measurement of interest rate sensitive gaps at a specific time. These gaps can change significantly in a 
short period of time. The impact of changes in market interest rates on earnings will depend upon the magnitude and rate of change in interest 
rates, as well as the size and maturity structure of the cumulative interest rate gap position and management of those positions over time.

 CWB 2009 Annual Report - Fundamentals 

 p   61

During the year, the one-year and under cumulative gap decreased to 1.8% from 2.1% at October 31, 2008, while the one-month and under 
gap decreased to 4.1% from 9.5% a year earlier. To the extent possible within the Bank’s acceptable parameters for risk, the asset/liability 
position will continue to be managed such that changing interest rates would generally be neutral to net interest income.

Interest-sensitive assets matched against interest-sensitive liabilities are managed on a relatively risk neutral duration basis. 
Non-interest rate sensitive assets, liabilities and shareholders’ equity are managed at a target duration of between two and three years.

Of the $3,274 million in fixed term deposit liabilities maturing within one year from October 31, 2009, approximately $2,404 million  
(25% of total deposit liabilities) mature by April 30, 2010. The term in which maturing deposits are retained will have an impact on the future 
asset liability structure and, hence, interest rate sensitivity. Approximately $212 million of the fixed term deposit liabilities maturing within one 
month are deposits redeemable without penalty at any time.

The estimated sensitivity of net interest income to a change in interest rates is presented in Table 28. The amounts represent the estimated 
change in net interest income over the time period shown resulting from a one percentage point change in interest rates. The estimates are 
based on a number of assumptions and factors, which include:

 ·

a constant structure in the interest sensitive asset liability portfolio;

 ·

floor levels for various deposit liabilities;

 ·

prime rate decreases limited to 0.25% at October 31, 2009 due to the historic low levels of interest rates;

 ·

interest rate changes affecting interest sensitive assets and liabilities by proportionally the same amount and applied at the appropriate 
repricing dates; and

 ·

no early redemptions.

At October 31, 2009, a 1% increase in interest rates would decrease net interest income by 2.5% over the following 12 months; this compares 
to October 31, 2008 when a 1% increase in interest rates would have increased net interest income by 4.8% over the following 12 months. 
During 2009, to better manage interest rate sensitivity against falling interest rates, many prime related loans were negotiated with a floor rate 
and a corresponding minimum interest rate level. Should prime rate decrease, the rate on these loans would remain fixed, however when prime 
rates increase, the rates on these loans only begin to increase once the floor rate is passed. Hence, when modelling the effects of a 1% increase 
in interest rates at October 31, 2009, not all loans would increase by the full 1%, whereas it is assumed that all liabilities increase by the full 
amount. The result is a decrease in net income when interest rates rise by 1%, however, this effect is diminished on further increases in interest 
rates. Notwithstanding the movement of interest rates, net interest margin is expected to improve in fiscal 2010 due to the re-pricing of high 
cost fixed term deposits raised in prior periods. When modelling a 1% decrease in rates, the rates on the above negotiated prime rate loans do 
not decrease, whereas the balance of prime related loans decrease only by 0.25%. Many liabilities, though, decrease by the full 1% causing net 
interest income to rise on a decrease in rates. At October 31, 2009, a 1% decrease in interest rates would increase net interest income by 3.8% 
over the following 12 months; this compares to October 31, 2008 when a 1% decrease in interest rates would have decreased net interest 
income by 4.8% over the following 12 months.

TABLE 28 – ESTIMATED SENSITIVITY OF NET INTEREST INCOME AS A RESULT OF A ONE PERCENTAGE POINT CHANGE IN INTEREST RATES 
($ thousands)

Impact of 1% increase in interest rates

Period

90 days

1 year

1 year percentage change

Impact of 1% decrease in interest rates

Period

90 days

1 year

1 year percentage change

2009	

$ 

(1,394)

$ 

(6,574)

(2.5)%

2008 

3,180 

 10,324 

4.8%

2009	

2008 

$ 

2,394	

$ 

(3,188)

10,241	

3.8%

(10,356)

(4.8)%

Based on the current interest rate gap position, it is estimated that a 1% increase in all interest rates would decrease annual other comprehensive 
income by $21.4 million, net of tax (2008 – $20.0 million). A one-percentage point decrease in all interest rates would increase other 
comprehensive income by a similar amount.

It is management’s intention to continue to manage the asset liability structure and interest rate sensitivity through pricing and product policies 
to attract appropriate assets and liabilities, as well as through the use of interest rate swaps or other appropriate hedging techniques  

62  f  CWB 2009 Annual Report - Fundamentals 

 
(see discussion under Derivative Financial Instruments on page 49). Assets and liabilities having a term to maturity in excess of five years are 
subject to specific review and control and, with the exception of subordinated debentures and the deposit from CWB Capital Trust, were not 
material. The subordinated debentures, which are typically redeemed (subject to OSFI approval) after five years, and the deposit from CWB 
Capital Trust are discussed in Notes 14 and 17 to the consolidated financial statements.

Foreign Exchange Risk
Foreign exchange risk arises when there is a difference between assets and liabilities denominated in a foreign currency. In providing financial 
services to its customers, the Bank has assets and liabilities denominated in U.S. dollars. At October 31, 2009, assets denominated in U.S. 
dollars were 1.4% (2008 – 1.2%) of total assets and U.S. dollar liabilities were 1.4% (2008 – 1.3%) of total liabilities. Currencies other than 
U.S. dollars are not bought or sold other than to meet specific customer needs and, therefore, the Bank has virtually no exposure  
to currencies other than U.S. dollars.

Policies have been established that include limits on the maximum allowable differences between U.S. dollar assets and liabilities.  
The difference is measured daily and managed by use of U.S. dollar forward contracts or other means. Policy respecting foreign exchange exposure 
is reviewed and approved at least annually by the Board of Directors, and deviations from policy are reported to the Board and ALCO.

Insurance Risk
The Bank is exposed to insurance risk through its wholly owned subsidiary, CDI, which offers home and auto insurance to consumers  
in BC and Alberta. Accordingly, CDI’s operations are subject to the elements of risk associated with these lines of business, which can cause 
fluctuations and uncertainties in earnings. These elements include cyclical patterns in the industry and unpredictable developments, including 
weather-related and other natural catastrophes. CDI carries reinsurance coverage as part of its strategy to manage these risks. The industry  
is also impacted by political, regulatory, legal and economic influences. The insurance business involves various types of insurance related risk; 
in particular, underwriting risk, pricing risk, claims risk, reinsurance risk and regulatory risk. Policies and procedures have been established  
to manage insurance related risk, as well as other categories of risk to which CDI is exposed. CDI’s Board of Directors, either directly  
or through a Board committee, is responsible for reviewing and approving key policies and implementing reporting requirements to monitor 
compliance over significant areas.

Underwriting risk is the risk of financial loss due to inappropriate selection of customers and is reduced through controls built into CDI’s 
rating and underwriting system. These controls include eligibility audits and a review by senior staff of exceptions. Pricing risk is the risk that 
products may be inappropriately priced due to actual experience not matching the assumptions made at the time pricing is determined.  
This is mitigated by regular underwriting reviews of product rate adequacy. Regulatory intervention may also impact rate adequacy.

Claims risk includes the risk of financial loss due to adverse deviation in the amount, frequency or timing of claims. Policies and procedures are 
in place to ensure that trained staff handle claims. However, the process for establishing the provision for unpaid claims may reflect significant 
judgment and uncertainty, especially with respect to liability claims. Factors such as inflation, claims settlement patterns, legislative activity and 
litigation trends may impact the actual claims amount as the claims are adjusted over time.

The risk that CDI might be exposed to large claims or to an accumulation of claims resulting from a natural catastrophe, such as a weather-
related or seismic event, is mitigated by reinsurance treaties that protect CDI from such risks. Reinsurance risk includes the risk that 
reinsurance counterparties are not financially strong and that underwriting strategies are inappropriately matched with reinsurance programs. 
CDI’s reinsurance is only purchased from reinsurers meeting a certain minimum security rating and these ratings are monitored on a regular 
basis. CDI’s reinsurance treaties are matched to underwriting strategies through participation of senior underwriting staff in the process. CDI is 
dependent on the availability and pricing of its external reinsurance arrangements and this availability and global markets may impact pricing. 
If CDI is unable to renew such arrangements at favourable rates and to adequate limits, then CDI may need to modify its underwriting 
practices or commitments.

In addition, as the insurance business is heavily regulated, CDI is exposed to regulatory risk. This is evidenced by the provincial government 
mandated reforms to auto insurance in Alberta. This risk is managed mainly by monitoring current developments and by actively participating 
in relevant bodies and associations in order to contribute CDI’s perspective.

Operational Risk
Operational risk is inherent in all business activities, including banking, trust, wealth management and insurance operations. It is the potential 
for loss as a result of external events, human error or inadequacy, or failure of processes, procedures or controls. Its impact can be financial loss, 
loss of reputation, loss of competitive position or regulatory penalties. CWB is exposed to operational risk from internal business activities, external 
threats and activities that are outsourced. While operational risk cannot be completely eliminated, proactive operational management is a key 
strategy to mitigate this risk. The financial measure of operational risk is actual losses incurred. No material losses occurred in 2009 or 2008.

The Basel II framework includes capital requirements related to operational risk in the banking and trust operating segment. Under Basel II, 
CWB uses the Standardized approach for operational risk. CWB continues to evolve and enhance our approach to operational risk management.

 CWB 2009 Annual Report - Fundamentals 

 p   63

Strategies to minimize and manage operational risk include:

Management:

 ·

 ·

 ·

 ·

a knowledgeable and experienced management team that is committed to sound management and promotes an ethical culture;

clear communication of “Tone at the Top”, which supports effective risk management reporting;

a flat organization structure with management close to their operations, which facilitates effective internal communication;

communication of the importance of effective risk management to all levels of staff through training and policy implementation; and

 ·

a management team that is well versed on the Bank’s operational risk tolerance and appetite.

Framework and supporting policies:

 ·

 ·

 ·

 ·

 ·

 ·

 ·

 ·

 ·

 ·

 ·

 ·

 ·

a group-wide Operational Risk Framework that encompasses a common language of risk coupled with enterprise-wide programs and 
methodologies for identification, measurement, control and management of operational risk;

implementation of policies and procedural controls appropriate to address identified risks and which include segregation of duties and 
built-in checks and balances;

the adoption of the COSO for Smaller Business framework for internal control assessment;

regular meetings of ALCO, CDI’s Operational Risk Committee and the risk committees of CWT and Valiant;

regular meetings of the Operations Committee, a management committee made up of supervisory and management personnel 
from all banking operational areas and chaired by a member of senior management, which is responsible for the development and 
recommendation of policies and procedures regarding day-to-day, routine banking operations;

established “whistleblower” process and an employee code of conduct; 

operational risk assessments conducted by business managers closest to the identified risks;

regular internal audits for compliance and the effectiveness of procedural controls by a strong, independent internal audit team;

centralized reporting of operating losses for risk assessment to senior management and the Board;

maintenance of a group-wide outsourcing risk management program;

use of technology via automated systems with built-in controls;

an effective change management process supported by a Project Steering Committee;

continual review and upgrade of systems and procedures; and

 ·

.
updated and tested procedures and contingency plans for disaster recovery, business continuity, including pandemic planning

In addition, the external auditors provide management and the Audit Committee with any recommendations for improvements to 
internal controls or procedures identified during their annual examination of the consolidated financial statements. CWB also maintains 
appropriate insurance coverage through a financial institution bond policy.

General Business and Economic Conditions
CWB primarily operates in Western Canada. As a result, its earnings are impacted by the general business and economic conditions  
of the four western provinces. The conditions include short-term and long-term interest rates, resource commodity prices, inflation, 
exchange rates, consumer, business and government spending, fluctuations in debt and capital markets, as well as the strength of the 
economies in which CWB and its customers operate. 

Level of Competition
CWB’s performance is impacted by the level of competition in the markets in which it operates. Each of CWB’s businesses operates 
in highly competitive markets. Customer retention may be influenced by many factors, including relative service levels, the prices and 
attributes of products and services, changes in products and services, and actions taken by competitors.

Regulatory and Legal Risk
The businesses operated by CWB and its subsidiaries are highly regulated through laws and regulations that have been put in place  
by various federal and provincial governments and regulators. Changes to laws and regulations, including changes in their interpretation 
or implementation, could adversely affect CWB. CWB’s failure to comply with applicable laws, regulations, industry codes or regulatory 
expectations could result in sanctions, financial penalties and costs associated with litigation that could adversely impact its earnings and 
damage its reputation. Although it is not possible to completely eliminate regulatory and legal risk, CWB takes what it believes to be 
reasonable and prudent measures designed to ensure compliance with governing laws and regulations, including its legislative compliance 
framework. 

Accuracy and Completeness of Information on Customers and Counterparties
CWB depends on the accuracy and completeness of information about customers and counterparties. In deciding whether to extend credit 
or enter into other transactions with customers and counterparties, CWB may rely on information furnished by them, including financial 
statements, appraisals and other financial information. CWB may also rely on the representations of customers and counterparties as to 
the accuracy and completeness of that information and, with respect to financial statements, on the reports of auditors. CWB’s financial 
condition and earnings could be negatively impacted to the extent it relies on financial statements that do not comply with GAAP, that 

64  f  CWB 2009 Annual Report - Fundamentals 

are materially misleading, or that do not fairly present, in all material respects, the financial condition and results of operations of the 
customers and counterparties.

Ability to Attract and Retain Key Personnel
CWB’s future performance depends to a large extent on its ability to attract and retain key employees. There is strong competition for the 
best people in the western Canadian markets as well as in the financial services sector. Although human resources risk is actively managed, 
there is no assurance that CWB will be able to continue to attract and retain key personnel.

Ability to Execute Growth Initiatives
As part of its long-term corporate strategy, CWB intends to continue growing its business through a combination of organic growth 
and strategic acquisitions. The ability to successfully grow its business will be dependent on a number of factors, including identification 
of accretive new business or acquisition opportunities, negotiation of purchase agreements on satisfactory terms and prices, approval 
of acquisitions by regulatory authorities, securing satisfactory regulatory capital and financing arrangements and integration of newly 
acquired operations into the existing business. All of these activities may be more difficult to implement or may take longer to execute 
than management anticipates. Further, any significant expansion of the business may increase the operating complexity and divert 
management’s attention away from established or ongoing business activities. Any failure to manage acquisition strategies successfully 
could have a material adverse impact on CWB’s business, financial condition and results of operations.

Information Systems and Technology
CWB and its subsidiaries’ businesses are highly dependent upon information technology systems. Third parties provide key components 
of infrastructure, such as Internet connections and access to external networks. Disruptions in the Bank’s information technology systems, 
whether through internal or external factors, as well as disruptions in Internet, network access or other voice or data communication 
services provided by these third parties could adversely affect CWB’s ability to deliver products and services to customers and otherwise 
conduct business.

Reputation Risk
Reputation risk is the risk to earnings and capital from negative public opinion. Negative public opinion can result from actual or alleged 
conduct in any number of activities, but often involves questions about business ethics and integrity, competence, corporate governance 
practices, quality and accuracy of financial reporting disclosures, or quality of products and service. Negative public opinion could 
adversely affect the ability to keep and attract customers and could expose CWB to litigation or regulatory action.

Other Factors
CWB cautions that the above discussion of risk factors is not exhaustive. Other factors beyond CWB’s control that may affect future 
results include changes in tax laws, technological changes, unexpected changes in consumer spending and saving habits, timely 
development and introduction of new products, and the anticipation of and success in managing the associated risks.

UPDATED ShARE INFORMATION

As at November 30, 2009, there were 63,908,660 common shares outstanding and employee stock options, which are or will be 
exercisable for up to 4,386,555 common shares for maximum proceeds of $81.9 million. Also outstanding were 14,961,156 warrants that 
are each exercisable at a price of $14.00 to purchase one common share in the Bank until March 3, 2014. 

On December 2, 2009, the Board of Directors declared a quarterly cash dividend of $0.11 per common share payable on January 8, 2010 
to shareholders of record on December 24, 2009. The Board of Directors also declared a cash dividend of $0.453125 per Series 3 Preferred 
Share payable on January 31, 2010 to shareholders of record on January 21, 2010. 

CONTROLS AND PROCEDURES

As of October 31, 2009, an evaluation was carried out of the effectiveness of the Bank’s disclosure controls and procedures. Based on 
that evaluation, the Chief Executive Officer and Chief Financial Officer will certify that the design and operating effectiveness of those 
disclosure controls and procedures were effective.

Also at October 31, 2009, an evaluation was carried out of the effectiveness of internal controls over financial reporting to provide 
reasonable assurance regarding the reliability of financial reporting and financial statement compliance with GAAP. Based on that 
evaluation, the Chief Executive Officer and Chief Financial Officer will certify that the design and operating effectiveness of internal 
controls over financial reporting were effective. 

These evaluations were conducted in accordance with the standards of COSO (Committee of Sponsoring Organizations of the Treadway 
Commission) for Smaller Business, a recognized control model, and the requirements of Multilateral Instrument 52-109 of the Canadian 
Securities Administrators. A Disclosure Committee, comprised of members of senior management, assists the Chief Executive Officer and 
Chief Financial Officer in their responsibilities. Management’s evaluation of controls can only provide reasonable, not absolute assurance 
that all control issues that may result in material misstatement, if any, have been detected.

There were no changes in the Bank’s internal controls over financial reporting that occurred during the year ended October 31, 2009 that 
have materially affected, or are reasonably likely to materially affect, the Bank’s internal control over financial reporting. 

This Management’s Discussion and Analysis is dated December 3, 2009, except as to the agreement to acquire National Leasing presented 
on page 50 of this MD&A, which is as of December 9, 2009.

 CWB 2009 Annual Report - Fundamentals 

 p   65

Financial Statements
MANAGEMENT’S RESPONSIBILITY FOR FINANCIAL REPORTING

The consolidated financial statements of Canadian Western Bank and related financial information presented in this annual report have 
been prepared by management, who are responsible for the integrity and fair presentation of the information presented, which includes 
the consolidated financial statements, Management’s Discussion and Analysis (MD&A) and other information. The consolidated financial 
statements were prepared in accordance with Canadian generally accepted accounting principles, including the requirements of the Bank Act 
and related rules and regulations issued by the Office of the Superintendent of Financial Institutions Canada. The MD&A has been prepared in 
accordance with the requirements of securities regulators, including National Instrument 51-102 of the Canadian Securities Administrators (CSA).

The consolidated financial statements, MD&A and related financial information reflect amounts which must, of necessity, be based on 
informed estimates and judgments of management with appropriate consideration to materiality. The financial information presented elsewhere 
in this annual report is fairly presented and consistent with that in the consolidated financial statements.

Management has designed the accounting system and related internal controls, and supporting procedures are maintained to provide 
reasonable assurance that financial records are complete and accurate, assets are safeguarded and the Bank is in compliance with all regulatory 
requirements. These supporting procedures include the careful selection and training of qualified staff, defined division of responsibilities 
and accountability for performance, and the written communication of policies and guidelines of business conduct and risk management 
throughout the Bank.

We, as the Bank’s Chief Executive Officer and Chief Financial Officer, will certify Canadian Western Bank’s annual filings with the CSA  
as required by Multilateral Instrument 52-109 (Certification of Disclosure in Issuers’ Annual and Interim Filings). 

The system of internal controls is also supported by the internal audit department, which carries out periodic inspections of all aspects of the 
Bank’s operations. The Chief Internal Auditor has full and free access to the Audit Committee and to the external auditors.

The Audit Committee, appointed by the Board of Directors, is comprised entirely of independent directors who are not officers or employees 
of the Bank. The Committee is responsible for reviewing the financial statements and annual report, including management’s discussion and 
analysis of operations and financial condition, and recommending them to the Board of Directors for approval. Other key responsibilities of the 
Audit Committee include meeting with management, the Chief Internal Auditor and the external auditors to discuss the effectiveness of certain 
internal controls over the financial reporting process and the planning and results of the external audit. The Committee also meets regularly 
with the Chief Internal Auditor and the external auditors without management present.

The Conduct Review Committee, appointed by the Board of Directors, is composed of directors who are not officers or employees of the 
Bank. Their responsibilities include reviewing related party transactions and reporting to the Board of Directors those transactions which may 
have a material impact on the Bank.

The Office of the Superintendent of Financial Institutions Canada, at least once a year, makes such examination and inquiry into the affairs  
of the Bank and its federally regulated subsidiaries as is deemed necessary or expedient to satisfy that the provisions of the relevant Acts, having 
reference to the safety of the depositors and policyholders, are being duly observed and that the Bank is in a sound financial condition.

KPMG LLP, the independent auditors appointed by the shareholders of the Bank, have performed an audit of the consolidated financial 
statements and their report follows. The external auditors have full and free access to, and meet periodically with, the Audit Committee  
to discuss their audit and matters arising therefrom.

Larry M. Pollock 
President and Chief Executive Officer 

November 25, 2009, except as to Note 35,  
which is as of December 9, 2009

Tracey C. Ball, FCA 
Executive Vice President and Chief Financial Officer

66  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
 
 
 
  
 
 
 
 
 
 
Auditors’ Report
TO ThE ShAREhOLDERS OF CANADIAN WESTERN BANK

We have audited the Consolidated Balance Sheets of Canadian Western Bank as at October 31, 2009 and 2008 and the Consolidated 
Statements of Income, Comprehensive Income, Changes in Shareholders’ Equity and Cash Flow for the years then ended. These consolidated 
financial statements are the responsibility of the Bank’s management. Our responsibility is to express an opinion on these consolidated financial 
statements based on our audit.

We conducted our audit in accordance with Canadian generally accepted auditing standards. Those standards require that we plan and perform 
an audit to obtain reasonable assurance whether the financial statements are free of material misstatement. An audit includes examining, 
on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting 
principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation.

In our opinion, these consolidated financial statements present fairly, in all material respects, the financial position of the Bank as at October 
31, 2009 and 2008 and the results of its operations and its cash flow for the years then ended in accordance with Canadian generally accepted 
accounting principles.

KPMG LLP 
Chartered Accountants 
Edmonton, Alberta

November 25, 2009 except as to Note 35,  
which is as of December 9, 2009

 CWB 2009 Annual Report - Fundamentals 

 p   67

CONSOLIDATED BALANCE ShEETS

AS AT OCTOBER 31 
($ thousands)

Assets
Cash Resources
  Cash and non-interest bearing deposits with financial institutions
  Deposits with regulated financial institutions
  Cheques and other items in transit

Securities

Issued or guaranteed by Canada
Issued or guaranteed by a province or municipality

  Other securities

Securities Purchased Under Resale Agreements
Loans
  Residential mortgages
  Other loans

 Allowance for credit losses

Other

Land, buildings and equipment

  Goodwill

 Intangible assets
 Insurance related
 Derivative related

  Other assets

Total Assets

Liabilities and Shareholders' Equity
Deposits

 Payable on demand
 Payable after notice
 Payable on a fixed date
 Deposit from Canadian Western Bank Capital Trust

Other

 Cheques and other items in transit
 Insurance related
 Derivative related
 Securities purchased under reverse resale agreements
 Other liabilities

Subordinated Debentures

  Conventional

Shareholders' Equity
 Preferred shares
 Common shares
 Contributed surplus
 Retained earnings
 Accumulated other comprehensive income (loss)

Total Liabilities and Shareholders' Equity
Contingent Liabilities and Commitments

2009	

2008 

	 $	

(Note 3) 

(Note 4) 

   $ 

17,447	
266,980	
12,677	
297,104	

854,457	
253,143	
783,809	
1,891,409	
–	

2,282,475	
7,029,177	
9,311,652	

(75,459)   

9,236,193	

39,252	
9,360	
6,465	
	55,932	
2,334	
97,823	
211,166	
11,635,872	

359,176	
2,778,601	
6,374,461	
105,000	
9,617,238	

41,964	
145,509	
74	
300,242	
169,346	
657,135	

375,000	

209,750	
226,480	
19,366	
511,784	
19,119	
986,499	
11,635,872	

   $ 

  $ 

  $ 

(Note 5) 
(Note 6) 

(Note 7) 

(Note 8)
(Note 9) 
(Note 9) 
(Note 10) 
(Note 11) 
(Note 12) 

(Note 13) 

(Note 14) 

(Note 15) 
(Note 11) 
(Note 5) 
(Note 16) 

(Note 17) 

(Note 18) 
(Note 18) 

	 $	

		 $	

		 $	

(Note 20) 

8,988 
464,193 
18,992 
492,173 

347,777 
452,045 
429,142 
1,228,964 
77,000 

2,134,327 
6,565,280 
8,699,607 
(75,538)
8,624,069 

31,893 
6,933 
2,155 
52,943 
9,980 
74,622 
178,526 
10,600,732 

383,083 
2,010,039 
6,747,597 
105,000 
9,245,719 

29,036 
134,769 
163 
 – 
136,897 
300,865 

375,000 

– 
221,914 
14,234 
448,203 
(5,203)
679,148 
10,600,732 

Jack C. Donald 
Chairman 

Larry M. Pollock 
President and Chief Executive Officer

68  f  CWB 2009 Annual Report - Fundamentals 

 
 
	
	
 
 
 
		
	
  
 
 
		
	
  
 
 
 
		
	
  
 
 
 
		
	
  
 
 
		
	
  
 
 
		
	
  
 
 
 
		
	
  
 
 
		
	
  
 
 
		
	
  
 
 
		
	
  
 
		
	
  
 
 
 
		
	
 
 
 
		
	
  
 
 
 
		
	
  
 
 
		
	
  
 
 
 
		
	
  
 
 
 
	
	
  
 
 
 
		
	
  
 
 
		
	
  
 
 
 
		
	
  
 
 
 
 
 
		
	
  
 
 
		
	
  
 
 
 
		
	
  
 
 
 
		
	
  
 
 
		
	
  
 
 
 
		
	
  
 
 
 
		
	
  
 
 
 
		
	
 
 
 
 
		
	
  
 
 
 
		
	
  
 
 
 
		
	
  
 
 
 
		
	
  
 
 
 
		
	
  
 
 
		
	
  
 
 
		
	
  
 
 
 
		
	
  
 
 
 
 
		
	
  
 
 
 
CONSOLIDATED STATEMENTS OF INCOME

FOR THE YEAR ENDED OCTOBER 31 
($ thousands, except per share amounts)

Interest Income

Loans

  Securities

 Deposits with regulated financial institutions

Interest Expense
  Deposits

 Subordinated debentures

Net Interest Income

Provision for Credit Losses

Net Interest Income after Provision for Credit Losses
Other Income
  Credit related

Insurance, net

  Trust and wealth management services

  Retail services

  Gains on sale of securities

  Foreign exchange gains

  Other

Net Interest and Other Income
Non-Interest Expenses
  Salaries and employee benefits

  Premises and equipment

  Other expenses

  Provincial capital taxes

(Note 7) 

(Note 21) 

Net Income before Income Taxes and Non-Controlling Interest in Subsidiary

Income Taxes

(Note 24) 

2009	

		 $	

455,413	

   $ 

44,209	

12,803	

512,425	

263,017	

20,901	

283,918	
228,507	

13,500	

215,007	

23,369	

17,116	

15,478	

7,403	

25,225	

2,745	

276	

91,612	

306,619	

104,105	

26,030	

26,115	

1,932	

158,182	
148,437	

41,920	
106,517	

232	

Non-Controlling Interest in Subsidiary

Net Income

Preferred Share Dividends

Net Income Available to Common Shareholders
  Average number of common shares (in thousands)

  Average number of diluted common shares (in thousands)

Earnings Per Common Share 
  Basic
  Diluted

	 $	

106,285	

   $ 

		 $	

		 $	

(Note 25) 

  $ 

10,062	

96,223	
63,613	

65,335	

  $ 

1.51	
1.47	

2008 

491,991 

52,929 

17,847 

562,767 

317,554 

22,267 

339,821 

222,946 
12,000 

210,946 

26,998 

15,866 

13,299 

7,689 

4,725 

1,225 

 438 

70,240 

281,186 

87,660 

22,360 

23,145 

 2,001 

135,166 

146,020 

44,001 

102,019 

– 

102,019 

–

102,019 

63,214 

64,441 

1.61 
1.58 

 CWB 2009 Annual Report - Fundamentals 

 p   69

 
 
	
	
 
 
 
		
	
  
 
 
 
		
	
  
 
 
 
		
	
  
 
		
	
  
 
 
 
		
	
  
 
 
 
		
	
  
 
		
	
  
 
		
	
  
 
 
		
	
  
 
		
	
  
 
 
		
	
  
 
		
	
  
 
		
	
  
 
		
	
  
 
		
	
  
 
 
		
	
 
 
 
 
		
	
  
 
 
		
	
  
 
		
	
  
 
		
	
  
 
		
	
  
 
 
		
	
 
 
 
 
		
	
  
 
		
	
  
 
		
	
  
 
		
	
  
 
 
		
	
  
 
 
 
		
	
  
 
 
		
	
  
 
 
		
	
  
 
 
		
	
  
 
CONSOLIDATED STATEMENTS OF ChANGES IN ShAREhOLDERS' EQUITY

FOR THE YEAR ENDED OCTOBER 31 
($ thousands)

Retained Earnings
Balance at beginning of year
  Net income
  Dividends – Preferred shares
– Common shares

Issuance costs on preferred units

Balance at end of year

Accumulated Other Comprehensive Income (Loss)
Balance at beginning of year
  Other comprehensive income
Balance at end of year
Total retained earnings and accumulated other comprehensive income (loss)

Preferred Shares 
Balance at beginning of year

Issued

Balance at end of year

Common Shares
Balance at beginning of year

Issued on exercise of options

  Transferred from contributed surplus on the exercise or exchange of options

Issued on exercise of warrants
Issued under dividend reinvestment plan

Balance at end of year

Contributed Surplus
Balance at beginning of year
  Amortization of fair value of options
  Transferred to capital stock on the exercise or exchange of options
Balance at end of year

Total Shareholders' Equity

CONSOLIDATED STATEMENTS OF COMPREhENSIVE INCOME

FOR THE YEAR ENDED OCTOBER 31 
($ thousands)

Net Income
Other Comprehensive Income, net of tax
Available-for-sale securities
  Gains (losses) from change in fair value(1)
  Reclassification to other income(2)

Derivatives designated as cash flow hedges
  Gains from change in fair value(3)
  Reclassification to net interest income(4)
  Reclassification to other liabilities for derivatives terminated prior to maturity(5)

Comprehensive Income for the Year

		 $	

(1) 
(2) 
(3) 
(4) 
(5) 

Net of income tax expense of $20,094 (2008 – tax benefit of $1,170). 
Net of income tax benefit of $7,669 (2008 – $1,454).
Net of income tax expense of $4,066 (2008 – $4,104).
Net of income tax benefit of $4,035 (2008 – $775).
Net of income tax benefit of $2,264 (2008 – $429).

70  f  CWB 2009 Annual Report - Fundamentals 

	 $	

(Note 18) 

(Note 18) 

2009	

  $ 

448,203	
106,285	
(10,061)   
(27,992)   
(4,651)  

511,784	

(5,203)   
24,322	
19,119	
530,903	

–	
209,750	
209,750	

221,914	
2,200	
1,613	
9	
744	
226,480	

(Note 19) 

		 $	

14,234	
6,745	
(1,613)   
19,366	
986,499	

   $ 

2008 

372,739 
102,019 
– 
(26,555)
 – 
448,203 

(5,931)
728 
(5,203)
443,000 

– 
– 
– 

219,004 
1,646 
1,264 
 – 
– 
221,914 

9,681 
5,817 
(1,264)
14,234 
679,148 

		 $	

2009	
106,285	

   $ 

2008 
102,019 

47,214	
(17,556)   
29,658	

9,453	
(9,379)   
(5,410)   
(5,336)   
24,322	
130,607	

   $ 

(2,631)
(3,271)
(5,902)

9,341 
(1,773)
(938)
6,630 
728 
102,747 

 
 
	
	
 
 
		
	
  
 
		
	
 
 
 
		
	
 
 
 
		
	
 
 
		
	
  
 
		
	
 
 
		
	
  
 
 
		
	
  
 
 
		
	
  
 
    
		
	
  
 
 
 
		
	
  
 
 
		
	
  
 
    
		
	
  
 
 
		
	
  
 
		
	
  
 
 
		
	
 
 
 
 
		
	
  
 
 
		
	
  
 
		
	
  
 
    
		
	
  
 
 
		
	
 
 
		
	
  
 
 
 
 
	
	
 
 
		
	
  
 
 
		
	
 
 
 
		
	
  
 
		
	
  
 
		
	
 
 
		
	
 
 
 
		
	
 
 
 
		
	
  
 
 
CONSOLIDATED STATEMENTS OF CASh FLOW

FOR THE YEAR ENDED OCTOBER 31 
($ thousands)

Cash Flows from Operating Activities
  Net income

  Adjustments to determine net cash flows:

  Provision for credit losses

  Depreciation and amortization

  Amortization of fair value of employee stock options

Future income taxes, net

  Gain on sale of securities, net

  Accrued interest receivable and payable, net

  Current income taxes payable, net

  Other items, net

Cash Flows from Financing Activities
  Deposits, net

  Securities purchased under reverse resale agreements, net

  Debentures issued

  Debentures redeemed

  Common shares issued  
  Preferred units issued  

Issuance costs on preferred units

  Dividends

Cash Flows from Investing Activities

Interest bearing deposits with regulated financial institutions, net

  Securities, purchased

  Securities, sales proceeds

  Securities, matured

  Securities purchased under resale agreements, net

Loans, net

Land, buildings and equipment

  Business acquisition  

Change in Cash and Cash Equivalents
Cash and Cash Equivalents at Beginning of Year

Cash and Cash Equivalents at End of Year *

*Represented by:
  Cash and non-interest bearing deposits with financial institutions

  Cheques and other items in transit (included in Cash Resources)

  Cheques and other items in transit (included in Other Liabilities)

Cash and Cash Equivalents at End of Year

Supplemental Disclosure of Cash Flow Information
  Amount of interest paid in the year

  Amount of income taxes paid in the year

2009	

2008 

		 $	

106,285	

   $ 

102,019 

13,500	

8,773	

6,745	
(13,633)     
(25,225)     
1,032	

11,694	
5,595     

114,766	

371,519	

300,242	

	–	

–	
2,953	

209,750	

(4,651)     
(38,053)    
841,760	

203,663	
	(3,253,024)    
2,302,967	

348,998	

77,000	
(625,624)    
(14,809)     
(6,481)    
(967,310)     
(10,784)     
(1,056)     
(11,840)    $ 

17,447	

   $ 

12,677	
(41,964)     
(11,840)   $ 

12,000 

6,896 

5,817 

276 

(4,725)

2,719 

(454)

(5,164)

119,384 

988,801 

– 

50,000 

(65,000)
1,646 

– 

– 

 (26,555)

948,892 

(57,057)

 (2,609,432)

1,303,698 

1,421,159 

129,925 

 (1,230,489)

(12,527)

 – 

(1,054,723)

13,553 
(14,609)

(1,056)

8,988 

18,992 

(29,036)
(1,056)

275,943	

   $ 

44,198	

336,106 

 44,179 

(Note 18)

(Note 18)

(Note 33)

	 $	

		 $	

		 $	

	 $	

 CWB 2009 Annual Report - Fundamentals 

 p   71

 
	 	
   
 
		 	
    
 
		 	
    
 
		 	
    
 
 
		 	
 
		 	
 
		 	
    
 
		 	
    
 
	 	
 
		 	
    
		 	
    
		 	
    
	 	
    
		 	
    
		 	
    
		 	
    
 
		 	
		 	
 
		 	
    
 
		 	
    
	 	
		 	
    
		 	
    
		 	
    
 
		 	
 
		 	
 
		 	
 
		 	
		 	
		 	
		 	
    
		 	
		 	
   
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

FOR THE YEAR ENDED OCTOBER 31, 2009 
($ thousands, except per share amounts)

1.	

basis of presentation
These consolidated financial statements of Canadian Western Bank (CWB or the Bank) have been prepared in accordance with subsection  
308 (4) of the Bank Act, which states that, except as otherwise specified by the Office of the Superintendent of Financial Institutions Canada 
(OSFI), the financial statements are to be prepared in accordance with Canadian generally accepted accounting principles (GAAP).  
The significant accounting policies used in the preparation of these financial statements, including the accounting requirements of OSFI,  
are summarized below and in the following notes. These accounting policies conform, in all material respects, to Canadian GAAP.

The preparation of financial statements in conformity with Canadian GAAP requires management to make estimates and assumptions that 
affect the reported amounts of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements 
as well as the reported amount of revenues and expenses during the year. Key areas of estimation where management has made subjective 
judgments, often as a result of matters that are inherently uncertain, include those relating to the allowance for credit losses, fair value of 
financial instruments, goodwill and intangible assets, provision for unpaid claims and adjustment expenses, future income tax asset and liability, 
other than temporary impairment of securities and fair value of employee stock options. Therefore, actual results could differ from these 
estimates.

a) 

Basis of Consolidation

The consolidated financial statements include the assets, liabilities and results of operations of the Bank and all of its subsidiaries, after the 
elimination of intercompany transactions and balances. Subsidiaries are defined as entities whose operations are controlled by the Bank and are 
corporations in which the Bank is the beneficial owner. See Note 34 for details of the subsidiaries and affiliate.

b) 

Business Combinations

Business acquisitions are accounted for using the purchase method. 

c) 

Translation of Foreign Currencies

Assets and liabilities denominated in foreign currencies are translated into Canadian dollars at rates prevailing at the balance sheet date. 
Revenues and expenses in foreign currencies are translated at the average exchange rates prevailing during the year. Realized and unrealized 
gains and losses on foreign currency positions are included in other income, except for unrealized foreign exchange gains and losses on 
available-for-sale securities that are included in other comprehensive income.

d) 

Specific Accounting Policies

To facilitate a better understanding of the Bank’s consolidated financial statements, the significant accounting policies are disclosed in the 
notes, where applicable, with related financial disclosures by major caption: 

Note  Topic   

Note  Topic   

2 
3 
4 
5 

6 
7 
8 
9 
10 
11 
12 
13 
14 
15 
16 
17 
18 

Financial instruments 
Cash resources 
Securities 
Securities purchased under resale agreements  
and securities purchased under reverse resale agreements 
Loans 
Allowance for credit losses 
Land, buildings and equipment 
Goodwill and intangible assets 
Insurance related other assets 
Derivative financial instruments 
Other assets 
Deposits 
Trust capital securities 
Insurance related other liabilities 
Other liabilities 
Subordinated debentures 
Capital stock

19 
20 
21 
22 
23 
24 
25 
26 
27 
28 
29 
30 
31 
32 
33 
34 
35 
36 

Stock-based compensation 
Contingent liabilities and commitments 
Insurance operations 
Disclosures on rate regulation 
Employee future benefits 
Income taxes 
Earnings per common share 
Assets under administration and management 
Related party transactions 
Interest rate sensitivity 
Fair value of financial instruments 
Risk management 
Capital management 
Segmented information 
Business acquisition 
Subsidiaries and affiliate 
Subsequent event 
Comparative figures

72  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
 
 
 
 
 
 
e) 

Change in Accounting Policies 

Goodwill and Intangible Assets
Effective November 1, 2008, the Bank adopted the Canadian Institute of Chartered Accountants (CICA) new accounting standard,  
Section 3064, Goodwill and Intangible Assets. Section 3064, which replaces Section 3062, Goodwill and Other Intangible Assets,  
and Section 3450, Research and Development Costs, provides clarifying guidance on the criteria that must be satisfied in order for  
an intangible asset to be recognized, including internally developed intangible assets. The new guidance did not have a material effect  
on the financial position or earnings of the Bank.

Credit Risk and Fair Value
Effective November 1, 2008, the Bank adopted EIC 173, Credit Risk and the Fair Value of Financial Assets and Financial Liabilities. The abstract 
clarifies how the Bank’s own credit risk and the credit risk of a counterparty should be taken into account in determining the fair value of financial 
assets and financial liabilities, including derivatives. The new guidance did not have a material effect on the financial position or earnings of the Bank.

Financial Instruments – Disclosures
Effective October 31, 2009, the Bank adopted CICA amendments to Section 3862, Financial Instruments – Disclosures. These amendments 
require enhanced disclosures over fair value measurements of financial instruments and liquidity risks.  The additional disclosures over fair value 
measurements include categorization of fair value measurements into one of three levels, ranging from those fair value measurements that are 
determined through quoted market prices in an active market to those fair value measurements that are based on inputs that are not based on 
observable market data. The additional disclosures over liquidity risks require greater clarification over the application of liquidity risk as well as 
maturity analysis for derivative financial liabilities.

f) 

Future Accounting Changes

International Financial Reporting Standards 
The CICA will transition Canadian GAAP for publicly accountable entities to International Financial Reporting Standards (IFRS). The Bank’s 
consolidated financial statements will be prepared in accordance with IFRS for the fiscal year commencing November 1, 2011 and will include 
comparative information for the prior year. 

During 2008, the Bank commenced a four stage conversion project to identify and evaluate the impact of the transition to IFRS on the 
consolidated financial statements and develop a plan to complete the transition. The project plan includes the following phases – diagnostic, 
design and planning, solution development, and implementation. The diagnostic and the design and planning phases are complete, and the 
solution development phase will be completed in the fourth quarter of fiscal 2010.

The impact of the transition to IFRS on the Bank’s consolidated financial statements for current standards is not yet determinable. CWB continues 
to monitor the International Accounting Standards Board’s proposed changes to standards during Canada’s transition to IFRS. These proposed 
changes may have a significant impact on our implementation plan and future financial statements.

2.	

financial instruments
As a financial institution, most of the Bank’s balance sheet is comprised of financial instruments and the majority of net income results from 
gains, losses, income and expenses related to the same.

Financial instrument assets include cash resources, securities, securities purchased under resale agreements, loans and derivative financial 
instruments. Financial instrument liabilities include deposits, securities purchased under reverse resale agreements, derivative financial 
instruments and subordinated debentures.

The use of financial instruments exposes the Bank to credit, liquidity and market risks. A discussion of how these are managed can be found 
in the Risk Management section of the 2009 Annual Report beginning on page 59.

Income and expenses are classified as to source, either securities or loans for income, and deposits or subordinated debentures for expense. 
Gains on the sale of securities, net, are shown separately in other income.

3.	

cash resources
Cash resources have been designated as available-for-sale and are reported on the balance sheets at fair value with changes in fair value reported 
in other comprehensive income, net of income taxes. 

Included in deposits with regulated financial institutions are available-for-sale financial instruments reported on the consolidated balance sheets 
at the fair value of $266,980 (2008 – $464,193), which is $7,390 (2008 – $940) higher than amortized cost. 

 CWB 2009 Annual Report - Fundamentals 

 p   73

4.	

securities
Securities have been designated as available-for-sale, are accounted for at settlement date and reported on the balance sheet at fair value with 
changes in fair value reported in other comprehensive income, net of income taxes. 

Securities are purchased with the original intention to hold the securities to maturity or until market conditions render alternative investments 
more attractive. If an impairment in value is other than temporary, any write-down to net realizable value is reported in the consolidated 
statements of income. Gains and losses realized on disposal of securities and adjustments to record any other than temporary impairment in 
value are included in other income. Amortization of premiums and discounts are reported in interest income from securities in the consolidated 
statements of income.

The analysis of securities at carrying value, by type and maturity, is as follows:

Maturities

Within    

Over 1    

Over 3    

1 Year   

to 3 Years   

to 5 Years   

Over 5    

Years   

	 $	

184,536		 $	

665,875		 $	

4,046		 $	

-		 $	

	102,652		 	

	74,725		 	

	108,430		 	

	167,706		 	

	39,936		 	

	77,906		 	

	29,895		 	

	80,023		 	

	272,372		 	

	–			

 – 		

	–			

	2,125		 	

	12,255		 	

	52,071		 	

	16,856			

2009    
Total    
Carrying    
Value   

854,457	  $ 
	253,143	   
	332,592	   

	434,361	   
	16,856	  

2008

Total

Carrying

Value

347,777 

 452,045 

 168,707 

256,232 

 4,203 

	 $	

391,808		 $	

1,022,034		 $	

394,260		 $	

83,307		 $	

1,891,409	  $ 

1,228,964 

Securities issued or guaranteed by
  Canada

  A province or municipality

Other debt securities

Equity securities
  Preferred shares

  Common shares

Total(1)

(1) 

All securities have been designated as available-for-sale.

The analysis of unrealized gains and losses on securities reflected on the balance sheet is as follows:

2009

   Amortized    Unrealized    Unrealized   

Cost   

Gains   

Losses   

Fair    Amortized    Unrealized    Unrealized   
Losses   

Gains   

Cost   

Value   

Fair

Value

2008

Securities issued or

  guaranteed by
  Canada

  A province or

   municipality

Other debt securities

Equity securities
  Preferred shares

 Common shares

Total

		 $	

852,863	 		 $	

1,602	 		 $	

8	 			$	

854,457	    $  346,360     $ 

1,417     $ 

–     $  347,777 

250,596	 		 		

	325,694	 		 		

2,682	 		 	

7,279	 		 		

	135	 		 		

381	 		 		

253,143	      
332,592	      

450,831       

1,442      

228       

452,045 

170,665       

686       

2,644      

 168,707 

428,551	 		 		

14,108	 		 	

16,298	 		 		

1,244	 		 	

			$	 1,874,002	 			$	

26,915	 		 $	

8,298	 		 	

434,361	     
16,856	      
5,802      
	686	 		 		
9,508	 		 $	 1,891,409	    $  1,247,719     $ 

274,061      

–       

17,829       

256,232 

49       

1,648       

4,203 

3,594     $ 

22,349     $  1,228,964 

The securities portfolio is primarily comprised of high quality debt instruments, preferred shares and common shares that are not held for 
trading purposes and, where applicable, are typically held until maturity. Fluctuations in value are generally attributed to changes in interest 
rates, market spreads and shifts in the interest rate curve. Unrealized losses at year-end are considered to be temporary in nature.

5.	

securities purchased under resale agreements and securities purchased under reverse resale agreements
Securities purchased under resale agreements represent a purchase of Government of Canada securities by the Bank effected with a simultaneous 
agreement to sell them back at a specified price on a future date, which is generally short term. The difference between the cost of the purchase 
and the predetermined proceeds to be received on a resale agreement is recorded as securities interest income. There were no such agreements 
outstanding as at October 31, 2009.

Securities purchased under reverse resale agreements represent a sale of Government of Canada securities by the Bank effected with a 
simultaneous agreement to buy them back at a specified price on a future date, which is generally short term. The difference between  
the proceeds of the sale and the predetermined cost to be paid on a resale agreement is recorded as deposit interest expense. 

74  f  CWB 2009 Annual Report - Fundamentals 

	 	
   
   
 
		
	 	
	 	
 
	 	
		
 
  
		 		
		 	
	
		 		
		 		
Securities purchased under resale agreements have been designated as available-for-sale and are reported on the consolidated balance sheets  
at fair value with changes in fair value reported in other comprehensive income, net of income taxes. 

Interest earned or paid is recorded in interest income or expense as earned.

6.	

loans
Loans are recorded at amortized cost and are stated net of unearned income, unamortized premiums and an allowance for credit losses (Note 7).

Interest income is recorded using the effective interest method, except for loans classified as impaired. Loans are determined to be impaired 
when payments are contractually past due 90 days, or where the Bank has taken realization proceedings, or where the Bank is of the opinion 
that the loan should be regarded as impaired. An exception may be made where management determines that the loan is well secured and in 
the process of collection and the collection efforts are reasonably expected to result in either repayment of the loan or restoring it to a current 
status within 180 days from the date the payment went in arrears. All loans are classified as impaired when a payment is 180 days in arrears 
other than loans guaranteed or insured for both principal and interest by the Canadian government, the provinces or a Canadian government 
agency. These loans are classified as impaired when payment is 365 days in arrears.

Impairment is measured as the difference between the carrying value of the loan at the time it is classified as impaired and the present value of 
the expected cash flows (estimated realizable amount), using the interest rate inherent in the loan at the date the loan is classified as impaired. 
When the amounts and timing of future cash flows cannot be reliably estimated, either the fair value of the security underlying the loan, net 
of any expected realization costs, or the current market price for the loan may be used to measure the estimated realizable amount. At the time a 
loan is classified as impaired, interest income will cease to be recognized in accordance with the loan agreement, and any uncollected but accrued 
interest will be added to the carrying value of the loan, together with any unamortized premiums, discounts or loan fees. Subsequent payments 
received on an impaired loan are recorded as a reduction of the recorded investment in the loan. Impaired loans are returned to performing status 
when the timely collection of both principal and interest is reasonably assured and all delinquent principal and interest payments are brought 
current and all charges for loan impairment have been reversed.

Loan fees, net of directly related costs, are amortized to interest income over the expected term of the loan. Premiums paid on the acquisition 
of loan portfolios are amortized to interest income over the expected term of the loans.

Outstanding gross loans and impaired loans, net of allowances for credit losses, by loan type, are as follows:

2009

Gross

Net

2008

Gross

Net

Gross 

Impaired

Specific

Impaired

Gross 

Impaired

Specific

Impaired

Consumer and personal

		 $	 1,452,682	 		 $	

14,805	 		 $	

1,207	 		 $	

Amount 

Amount

Allowance

Real estate(1)

		 	 3,909,991	 		 	

76,643	 		 	

Equipment financing

		 	 1,412,344	 		 	

26,408	 		 	

5,611	 		 	

6,196	 		 	

1,292	 		 	

		 	 2,536,635	 		 	

20,088	 		 	

		 $	 9,311,652	 		 $	 137,944	 		 $	

14,306	 		 	

Commercial

Total(3)
General allowance(2)

Net impaired loans after
   general allowance

Amount 

Loans
13,598	    $  1,288,160     $ 
71,032	      3,673,158      
20,212	      1,391,287      
18,796	      2,347,002      
123,638	    $  8,699,607     $ 
(61,153)  

Amount

Allowance

Loans

11,462     $ 

305     $ 

11,157 

51,909      

20,456      

7,809      

2,948      

5,647      

6,111      

48,961 

14,809 

1,698 

91,636     $ 

15,011      

76,625 

(60,527)

   $ 

16,098 

		 $	

62,485	  

(1) 
(2) 
(3) 

Multi-family residential mortgages are presented as real estate loans in this table.
The general allowance for credit risk is not allocated by loan type.
 Gross impaired loans includes foreclosed assets with a carrying value of nil (2008 – $901) which are held for sale. 

 CWB 2009 Annual Report - Fundamentals 

 p   75

 
 
	
	
	
		 	
 
 
    
	
	
	
 
 
Outstanding impaired loans, net of allowance for credit losses, by provincial location of security, are as follows:

Alberta

British Columbia

Saskatchewan

Manitoba

Other(2)

Total
General allowance(1)
Net impaired loans after 

   general allowance

2009

Gross

Impaired  

Specific  

Amount   Allowance  

		 $	

74,847	 		 $	

7,651	 		 $	

37,655	 		

5,000	 		

1,632	 		

337	 		

609	 		

23	 		

23,473	 		

1,023	 		

  $  137,944	 		 $	

14,306	 		 	

Net  
Impaired  
Loans
67,196	    $ 
32,655	   
1,023	   
314	   
22,450	   
123,638	    $ 
	(61,153)  

		 $	

62,485	  

2008

Gross

Net

Impaired

Specific

Impaired

Amount

Allowance

Loans

48,133     $ 

9,005     $ 

39,128 

40,656    

2,155    

389    

303    

4,626    

792    

389    

199    

36,030 

1,363 

– 

104 

91,636     $ 

15,011      

76,625 

 (60,527)

   $ 

16,098 

(1) 
(2) 

The general allowance for credit risk is not allocated by province.
Included in Other is a corporate loan with security that is not identifiable to a specific province.

During the year, interest recognized as income on impaired loans totaled $1,726 (2008 – $360).

Gross impaired loans exclude certain past due loans where payment of interest or principal is contractually in arrears, which are not classified as 
impaired. Details of such past due loans that have not been included in the gross impaired amount are as follows:

As at October 31, 2009
Residential mortgages

Other loans

1	–	30 days

31	–	60 days

61	–	90 days

  More than  
90 days

Total

		 $	

5,002	 		 $	

11,102	 		 $	

1,828	 			$	

22,531	 		 	

18,170	 		 	

2,866	 		 	

–	 		 $	

17,932	

–	 		 	

43,567	

		 $	

27,533	 		 $	

29,272	 		 $	

4,694	 		 $	

–	 		 $	

61,499	

Total as at October 31, 2008

   $ 

18,949     $ 

12,560    $ 

689    $ 

–     $ 

32,198 

76  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
 
 
 
		
		
		
		
	
	
 
	
	
 
 
		 	
 
 
British 

Columbia 

Alberta  Saskatchewan 

 Manitoba 

Other

Composition
Total(1)  Percentage

The composition of the Bank’s loan portfolio by geographic region and industry sector follow:

October 31,	2009

($ millions)

Loans to Individuals
  Residential mortgages(2)

  Other loans

Loans to Businesses
  Commercial

  Construction and real estate(3)

  Equipment financing

  Energy

		 $	

1,005	

		 $	

1,006	

	 $	

120	

		 $	

	62	

	1,067	

	752	

	1,126	

	324	

	–	

2,202	

	102	

	1,108	

	1,258	

	1,361	

	744	

	158	

3,521	

	15	

	135	

	120	

	154	

	50	

	–	

324	

	 $	

89	

	3	

	92	

	85	

	61	

	14	

	–	

160	

		 $	

62	

	1	

	63	

	321	

	194	

	125	

	–	

640	

2,282	

	183	

	2,465	

	2,536	

	2,896	

	1,257	

	158	

6,847	

9,312	

100% 	

Total Loans

Composition Percentage

		 $	

3,269	

		 $	
35% 	 	

4,629	

		 $	
50%	 	

459	

	 $	
5% 	 	

252	

		 $	
3% 	 	

703	

		 $	
7% 	 	

October 31, 2008

Loans to Individuals
  Residential mortgages(2)

  Other loans

Loans to Businesses
  Commercial

  Construction and real estate(3)

  Equipment financing

  Energy

Total Loans

Composition Percentage

  $ 

1,034 

   $ 

868 

   $ 

115 

   $ 

62 

   $ 

51 

   $ 

2,130 

110 

1,144 

710 

911 

338 

– 

1,959 

205 

1,073 

1,201 

1,344 

815 

156 

3,516 

   $ 

3,103 

   $ 

4,589 

   $ 

24 

139 

86 

 73 

39 

– 

198 

337 

3 

65 

83 

62 

13 

– 

158 

1 

52 

220 

144 

32 

– 

396 

  $ 

223 

   $ 

448 

  $ 

343 

2,473 

2,300 

2,534 

1,237 

156 

6,227 

8,700 

36%    

53%   

4%    

2%    

5%    

100%  

(1) 
(2) 
(3) 

This table does not include an allocation of the allowance for credit losses or deferred revenue and premiums.
 Includes single- and multi-unit residential mortgages and project (interim) mortgages on residential property.
 Includes commercial term mortgages and project (interim) mortgages for non-residential property.

25%

2	

27	

27	

31	

13	

2	

73	

100%

24%

4 

28 

27 

29 

14 

2 

72 

100%

7.	

allowance for credit losses
An allowance for credit losses is maintained which, in the Bank’s opinion, is adequate to absorb credit related losses in its loan portfolio.  
The adequacy of the allowance for credit losses is reviewed at least quarterly. The allowance for credit losses is deducted from the outstanding 
loan balance.

The allowance for credit losses consists of specific provisions and the general allowance for credit risk. Specific provisions include all the 
accumulated provisions for losses on identified impaired loans required to reduce the carrying value of those loans to their estimated realizable 
amount. The general allowance for credit risk includes provisions for losses inherent in the portfolio that are not presently identifiable by 
management of the Bank on an account-by-account basis. The general allowance for credit risk is established by taking into consideration 
historical trends in the loss experience during economic cycles, the current portfolio profile, estimated losses for the current phase of the 
economic cycle and historical experience in the industry. 

Actual write-offs, net of recoveries, are deducted from the allowance for credit losses. The provision for credit losses in the consolidated 
statements of income is charged with an amount sufficient to keep the balance in the allowance for credit losses adequate to absorb all credit 
related losses.

 CWB 2009 Annual Report - Fundamentals 

 p   77

	 	
	
 
 
		 	
		 	
		 	
		 	
		 	
		 	
	 	
	 	
	 	
 
 
 
 
 
 
 
   
    
    
    
    
    
    
   
 
    
    
    
    
    
    
   
    
    
    
    
    
    
   
    
    
   
    
    
    
   
    
    
    
    
    
    
   
    
    
    
    
    
    
   
 
    
    
    
    
    
    
   
   
   
The following table shows the changes in the allowance for credit losses during the year:

Balance at beginning of year

Provision for credit losses

Write-offs

Recoveries

Balance at end of year

2009

General

Allowance

2008

General

Allowance

Specific

for Credit

Specific

for Credit

Allowance

Losses

Total

Allowance

Losses

Total

		 $	

15,011	 		 $	

60,527	 		 $	

	12,874	

	(13,842)

	263	

	626	

	–	

	–

		 $ 

14,306	 		 $ 

61,153	 		 $ 

75,538	    $ 
	13,500	

	(13,842)

	263	
75,459	    $ 

7,414     $ 

55,608    $ 

63,022 

 7,081 

 (2,577)

 3,093 

 4,919 

 – 

 – 

 12,000 

 (2,577)

 3,093 

15,011     $ 

60,527     $ 

75,538 

8.	

land, buildings and equipment
Land is carried at cost. Buildings, equipment and furniture, and leasehold improvements are carried at cost less accumulated depreciation and 
amortization. Depreciation and amortization are calculated primarily using the straight-line method over the estimated useful life of the asset, 
as follows: buildings – 20 years, equipment and furniture – three to five years, and leasehold improvements – term of the lease. Gains and losses 
on disposal are recorded in other income in the year of disposal. Land, building and equipment, if no longer in use or considered impaired, are 
written down to the fair value. 

Operating leases primarily comprise branch and office premises and are not capitalized. Total costs, including free rent periods and step-rent 
increases, are expensed on a straight-line basis over the lease term.

Land

Buildings

Computer equipment

Office equipment and furniture

Leasehold improvements

Total

    Accumulated

2009

 Depreciation and  

Net Book

Cost     Amortization    

	 $	

2,783	

	 $	

–	

		 $	

5,318	

	27,658	

	19,224	

	35,538	

	3,333	

	21,160	

	12,120	

	14,656	

Value    
   $ 
2,783	

	1,985	

	6,498	

	7,104	

	20,882	

	 $	

90,521	

	 $	

51,269	

		 $	

39,252	

  $ 

2008

Net Book

Value

2,783 

 2,247 

 5,593 

 5,326 

 15,944 

31,893 

Depreciation and amortization for the year amounted to $7,503 (2008 – $6,370).

78  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
   
		 	
	 	
	 	
   
	 	
	 	
	 	
   
	 	
	 	
	 	
   
	 	
	 	
	 	
   
9.	

goodwill and intangible assets
Goodwill is the excess of the purchase price paid for the acquisition of a subsidiary over the fair value of the net assets acquired, including identifiable 
intangible assets. Goodwill and other intangibles with an indefinite life are not amortized, but are subject to a fair value impairment test at least 
annually. Other intangibles with a finite life are amortized to the statement of income over their expected lives not exceeding 10 years. These 
intangible assets are tested for impairment whenever circumstances indicate that the carrying amount may not be recoverable. Any impairment of 
goodwill or other intangible assets will be charged to the consolidated statement of income in the period of impairment.

Goodwill

Identifiable intangible assets

Customer relationships

Non-competition agreements

Trademarks

Others

Total

Accumulated

Net Book

2009

2008

Net Book

Cost

Amortization

$ 

9,360	 $ 

–	 $ 

	6,750	

	2,630	

	580	

	200	

	10,160	

	2,865	

	630	

	–	

	200	

	3,695	

$ 

19,520	 $ 

3,695	 $ 

Value
9,360	 $ 

	3,885	

	2,000	

	580	

 – 

	6,465	
15,825	 $ 

Value

6,933 

 1,835 

 – 

 300 

 20 

 2,155 

9,088 

Amortization of customer relationships and other intangible assets for the year amounted to $1,270 (2008 – $526). The trademarks have an 
indefinite life and are not subject to amortization. Goodwill includes $6,106 related to the banking and trust segment and $3,254 related to the 
insurance segment. There were no writedowns of goodwill or intangible assets due to impairment.

10.	

insurance related other assets

Instalment premiums receivable

Reinsurers' share of unpaid claims and adjustment expenses

Deferred policy acquisition costs

Recoverable on unpaid claims

Due from reinsurers

Total

2009
27,620	 $ 

	10,441	

	9,808	

	7,303	

	760	
55,932	 $ 

$	

$	

2008

24,333 

 11,561 

 8,924 

 6,939 

 1,186 

52,943 

11.	

derivative financial instruments
Interest rate, foreign exchange and equity contracts such as futures, options, swaps, floors and rate locks are entered into for risk management 
purposes in accordance with the Bank’s asset liability management policies. It is the Bank’s policy not to utilize derivative financial instruments for 
trading or speculative purposes. Interest rate swaps and floors are primarily used to reduce the impact of fluctuating interest rates. Equity contracts 
are used to economically offset the return paid to depositors on certain deposit products that are linked to a stock index. Foreign exchange contracts 
are only used for the purposes of meeting needs of clients or day-to-day business.

The Bank designates certain derivative financial instruments as either a hedge of the fair value of recognized assets or liabilities or firm commitments 
(fair value hedges), or a hedge of highly probable future cash flows attributable to a recognized asset or liability or a forecasted transaction (cash flow 
hedges). The Bank has designated all interest rate swaps as cash flow hedges. On an ongoing basis, the Bank assesses whether the derivatives that are 
used in hedging transactions are effective in offsetting changes in fair values or cash flows of the hedged items. 

Certain derivatives embedded in other financial instruments, such as the return on fixed term deposits that are linked to a stock index, are treated 
as separate derivatives when their economic characteristics and risks are not closely related to those of the host contract and the combined contract 
is not carried at fair value. Embedded derivatives identified in contracts entered into after November 1, 2002 have been separated from the host 
contract and are recorded at fair value.

Interest income received or interest expense paid on derivative financial instruments is accounted for on the accrual basis and recognized as 
interest income or expense, as appropriate, over the term of the hedge contract. Premiums on purchased contracts are amortized to interest 
expense over the term of the contract. Accrued interest receivable and payable and deferred gains and losses for these contracts are recorded 
in other assets or liabilities as appropriate. Realized and unrealized gains or losses associated with derivative instruments, which have been 
terminated or cease to be effective prior to maturity, are deferred under other assets or other liabilities, as appropriate, and amortized into 
income over the original hedged period. In the event a designated hedged item is terminated or eliminated prior to the termination of the 
related derivative instrument, any realized or unrealized gain or loss on such derivative instrument is recognized in other income.

 CWB 2009 Annual Report - Fundamentals 

 p   79

 
 
 
Derivative financial instruments are recorded on the balance sheet at fair value as either other assets or other liabilities with changes in fair value 
related to the effective portion of cash flow interest rate hedges recorded in other comprehensive income, net of income taxes. Changes in fair 
value related to the ineffective portion of cash flow hedges and all other derivative financial instruments are reported in other income on the 
consolidated statement of income.

The Bank enters into derivative financial instruments for risk management purposes. Derivative financial instruments are financial contracts 
whose value is derived from an underlying interest rate, foreign exchange rate, equity or commodity instrument or index.

Derivative financial instruments primarily used by the Bank include:

·  interest rate swaps, which are agreements where two counterparties exchange a series of payments based on different interest rates applied  

to a notional amount;

·  equity swap contracts, which are agreements where one counterparty agrees to pay or receive from the other cash flows based on changes  

in the value of an equity index as well as a designated interest rate applied to a notional amount; and

·  foreign exchange forwards and futures, which are contractual obligations to exchange one currency for another at a specified price  

for settlement at a predetermined future date.

Interest rate swaps and other instruments are used as hedging devices to control interest rate risk. The Bank enters into these interest rate derivative 
instruments only for its own account and does not act as an intermediary in this market. The credit risk is limited to the amount of any adverse 
change in interest rates applied on the notional contract amount should the counterparty default. Equity contracts are used to offset the return 
paid to depositors on certain deposit products where the return is linked to a stock index. The credit risk is limited to the average return on an 
equity index, applied on the notional contract amount should the counterparty default. The principal amounts are not exchanged and, hence, 
are not at risk. The Asset Liability Committee (ALCO) of the Bank establishes and monitors approved counterparties (including an assessment 
of credit worthiness) and maximum notional limits. Approved counterparties are limited to rated financial institutions or their associated parent/
affiliate with a minimum rating of A high or equivalent.

Foreign exchange transactions are undertaken only for the purposes of meeting the needs of clients and of day-to-day business. Foreign 
exchange markets are not speculated in by taking a trading position in currencies. Maximum exposure limits are established and monitored 
by ALCO and are defined by allowable unhedged amounts. The position is managed within the allowable target range by spot and forward 
transactions or other hedging techniques. Exposure to foreign exchange risk is not material to the Bank’s overall financial position.

The following table summarizes the derivative financial instrument portfolio and the related credit risk. Notional amounts represent the 
amount to which a rate or price is applied in order to calculate the exchange of cash flows. The notional amounts are not recorded on the 
consolidated balance sheets. They represent the volume of outstanding transactions and do not represent the potential gain or loss associated 
with the market risk or credit risk of such instruments. The replacement cost represents the cost of replacing, at current market rates, all 
contracts with a positive fair value. The future credit exposure represents the potential for future changes in value and is based on a formula 
prescribed by OSFI. The credit risk equivalent is the sum of the future credit exposure and the replacement cost. The risk-weighted balance 
represents the credit risk equivalent weighted according to the credit worthiness of the counterparty as prescribed by OSFI. Additional 
discussion of OSFI’s capital adequacy requirements is provided on page 46 of Management’s Discussion and Analysis.

Replace-

ment

2009

Future

Credit

Credit

Risk-

Risk Weighted

Cost

Exposure Equivalent

Balance

Notional

Amount

Notional

Amount

		$	 235,000	 		$	

2,265	 		$ 

–	 	 $ 

2,265	 	 $ 

	2,000	

	–	

	130	

	130	

453	   $ 593,000    $ 
	26	

 4,400 

Replace-

ment

2008

Future

Credit

Credit

Risk-

Risk Weighted

Cost

Exposure Equivalent

Balance

9,827    $ 

1,825    $  11,652    $ 

2,361 

 – 

 304 

 304 

	2,496	

	44	

	22	

	66	

		$  239,496	 		$ 

2,309	 		$ 

152	 		$ 

2,461	 		$ 

 2,600 

	22	
501	   $ 600,000     $  9,829    $ 

 2 

 26 

 28 

2,155     $  11,984     $  2,436 

 61 

 14 

Interest rate swaps

Equity contracts

Foreign exchange

contracts 

Total

80  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
 
The following table shows the derivative financial instruments split between those contracts that have a positive fair value (favourable contracts) 
and those that have a negative fair value (unfavourable contracts).

Favourable Contracts

  Unfavourable Contracts

Favourable Contracts

  Unfavourable Contracts

2009

2008

Interest rate swaps

Equity contracts

Foreign exchange

contracts

Embedded derivatives in 

  equity linked deposits

Other forecasted

transactions

Total

Notional

Amount

Fair

Value

Notional

Amount

Fair

Value

Notional

Amount

Fair

Value

Notional

Amount

	$  235,000	 $ 

2,265	 $ 

–  $ 

–  $  593,000  $ 

9,827  $ 

–  $ 

	–	

–

	2,000	

	1,248	

 n/a 

 – 

	44	

 25 

–

	1,248	

 n/a 

–

	(33)

	(41)

 – 

–

 –

 1,300 

 – 

 2 

 4,400 

 1,300 

 (24)

 n/a 

 151 

 n/a 

 –

– 

 – 

 – 

 – 

$ 

236,248	 $ 

2,334	 $ 

3,248	 $ 

(74) $  594,300  $ 

9,980  $ 

5,700  $ 

(163)

Fair

Value

– 

 (139)

The aggregate contractual or notional amount of the derivative financial instruments on hand, the extent to which instruments are favourable or 
unfavourable and, thus, the aggregate fair values of these financial assets and liabilities can fluctuate significantly from time to time. The average 
fair values of the derivative financial instruments on hand during the year are set out in the following table.

Favourable derivative financial instruments (assets)

Unfavourable derivative financial instruments (liabilities)

2009    
7,547	 $ 
	287	 $ 

2008

4,094

 322

$	

$	

The following table summarizes maturities of derivative financial instruments and weighted average interest rates paid and received  
on contracts.

2009

Maturity

2008

Maturity

1 Year or Less

More than 1 Year

1 Year or Less

More than 1 Year

Contractual

Notional

Amount

Interest

Rate

Notional

Amount

Contractual

Interest

Rate

Contractual

Contractual

Notional

Amount

Interest

Rate

Notional

Amount

Interest

Rate

Interest Rate Contracts
Interest rate swaps -

receive fixed amounts(1)

$  235,000	

3.33% $ 

Equity Contracts(2)
Foreign Exchange
  Contracts (3)
Total

1,500	

2,496	

$	 238,996	

$	

–	

500	

–	

500	

n/a    $  228,000 
2,400 

2,600 

   $  233,000 

3.83% $  365,000 

3.46%

2,000 

– 

$  367,000 

(1) 
(2) 

(3) 

The Bank pays floating interest amounts based on the one-month (30-day) Canadian Bankers’ Acceptance rate. Interest rate swaps mature between November 2009 and June 2010.
The Bank receives amounts based on the specified equity index and pays amounts based on the one-month (30-day) Canadian Bankers’ Acceptance rate. Equity contracts mature between 
March 2010 and March 2011.
The contractual interest rate is not meaningful for foreign exchange contracts. Foreign exchange contracts mature between November 2009 and April 2010.

During the year, a net unrealized after tax gain of $9,453 (2008 – $9,341) was recorded in other comprehensive income for changes in fair 
value of the effective portion of derivatives designated as cash flow hedges and $nil (2008 – $nil) was recorded in other income for changes 
in fair value of the ineffective portion of derivatives classified as cash flow hedges. Amounts accumulated in other comprehensive income 
are reclassified to net income in the same period that interest on certain floating rate loans (i.e. the hedged items) affect income. A net gain 
after tax of $9,379 (2008 – $1,773) was reclassified to net income. During the year, $5,410 after tax (2008 – $938) was reclassified to other 
liabilities for derivatives terminated prior to maturity and the deferred balance will be amortized into net interest income over the original 
hedged period. A net gain of $1,678 (2008 – $2,432) after tax recorded in accumulated other comprehensive income (loss) as at October 31, 
2009 is expected to be reclassified to net income in the next 12 months and will offset variable cash flows from floating rate loans.

There were no forecasted transactions that failed to occur.

 CWB 2009 Annual Report - Fundamentals 

 p   81

 
 
 
 
 
 
 
 
	 	
 
 
 
	
	
	
    
 
 
 
 
 
 
		
		
    
  
	
		
	
		
	
    
 
  
 
	
	
 
 
12.	

other assets

Accrued interest receivable

Future income tax asset 

Accounts receivable

Prepaid expenses

Financing costs(1)

Taxes receivable

Other

Total

(1) 

Amortization for the year amounted to $989 (2008 – $1,037). 

		 $ 

(Note 24)

2009    
47,184	    $ 
	20,319	

	16,888	

	6,209	

	3,730	

	127	

	3,366	
97,823	    $ 

		 $ 

2008

40,241 

 16,142 

 6,004 

 3,520 

 4,636 

 1,259 

 2,820 

74,622 

13.	

deposits
Deposits are accounted for on an amortized cost basis. Costs relating to the issuance of fixed term deposits are amortized over the expected life 
of the deposit using the effective interest method.

Payable on demand

Payable after notice

Payable on a fixed date 

Deposit from CWB Capital Trust (1)

Total

Payable on demand

Payable after notice

Payable on a fixed date

Deposit from CWB Capital Trust (1)

Total

Business and

Financial

Individuals

Government

Institutions

2009

Total

		 $ 

20,028	 	 $ 

339,148	 		 $ 

1,660,715	 		 	

1,117,886	 	 	

–	 		 $ 

–– 		 	

359,176	

2,778,601	

4,717,146	 		 	

1,655,315	 	 	

	2,000	 		 	

6,374,461	

–	 		 	

105,000	 		 	

–	 		 	

105,000	

		 $ 

6,397,889	 		 $ 

3,217,349	 		 $ 

2,000	 		 $ 

9,617,238	

Business and

Financial

Individuals

Government

Institutions

2008

Total

   $ 

16,071     $ 

367,012     $ 

732,630      

1,277,409      

–     $ 

–      

383,083 

2,010,039 

4,601,439      

2,136,158      

10,000      

6,747,597 

–    

105,000    

–    

105,000 

   $ 

5,350,140     $ 

3,885,579     $ 

10,000     $ 

9,245,719 

(1) 

The senior deposit note of $105 million from CWB Capital Trust is reflected as a Business and Government deposit payable on a fixed date. This senior deposit note bears interest at an annual 
rate of 6.199% until December 31, 2016 and, thereafter, at the CDOR 180-day Bankers’ Acceptance rate plus 2.55%. This note is redeemable at the Bank’s option, in whole or in part, on and 
after December 31, 2011, or earlier in certain specified circumstances, both subject to the approval of OSFI. Each one thousand dollars of WesTS principal is convertible at any time into 40 
non-cumulative redeemable CWB First Preferred Shares Series 1 of the Bank at the option of CWB Capital Trust. CWB Capital Trust will exercise this conversion right in circumstances in which 
holders of CWB Capital Trust Capital Securities Series 1 (WesTS) exercise their holder exchange rights. See Note 14 for more information on WesTS and CWB Capital Trust.

14.	

trust capital securities
In 2006, the Bank arranged for the issuance of innovative capital instruments, CWB Capital Trust Capital Securities Series 1 (WesTS), through 
Canadian Western Bank Capital Trust (CWB Capital Trust), a special purpose entity. CWB Capital Trust, an open-end trust, issued non-voting 
WesTS and the proceeds were used to purchase a senior deposit note from CWB. 

CICA Accounting Guideline (AcG-15) provides a framework for identifying Variable Interest Entities (“VIEs”) and requires the consolidation of 
a VIE if the Bank is the primary beneficiary of the VIE. The only special purpose entity in which the Bank participates is CWB Capital Trust. 
Although CWB owns the unit holder’s equity and voting control of CWB Capital Trust through Special Trust Securities, the Bank is not exposed 
to the majority of any CWB Capital Trust losses and is, therefore, not the primary beneficiary under AcG-15. Accordingly, CWB does not 
consolidate CWB Capital Trust and the WesTS issued by CWB Capital Trust are not reported on the consolidated balance sheets, but the senior 
deposit note is reported in deposits (see Note 13) and interest expense is recognized on the senior deposit note. 

Holders of WesTS are eligible to receive semi-annual non-cumulative fixed cash distributions. No cash distributions will be payable by CWB 
Capital Trust on WesTS if CWB fails to declare regular dividends on its preferred shares or, if no preferred shares are outstanding, on its 
common shares. In this case, the net distributable funds of CWB Capital Trust will be distributed to the Bank as holder of the residual interest 
in CWB Capital Trust.

Should CWB Capital Trust fail to pay the semi-annual distributions in full, CWB has contractually agreed not to declare dividends of any kind 
on any of the preferred or common shares for a specified period of time.

82  f  CWB 2009 Annual Report - Fundamentals 

 
 
	 	
 
 
 
 
 
		 	
		 	
		 	
 
    
    
  
The following information presents the outstanding WesTS:

Issuance date 
Distribution dates 
Annual yield 
Earliest date redeemable at the option of the issuer 
Earliest date exchangeable at the option of the holder 
Trust capital securities outstanding 
Principal amount 

August 31, 2006 
June 30, December 31 
6.199% 
 December 31, 2011 
 Anytime 
105,000 
$105,000

The significant terms and conditions of the WesTS are:

1) 

Subject to the approval of OSFI, CWB Capital Trust may, in whole (but not in part), on the redemption date specified above, and on any 
distribution date thereafter, redeem the WesTS without the consent of the holders.

2) 

Subject to the approval of OSFI, upon occurrence of a special event as defined, prior to the redemption date specified above, CWB Capital 
Trust may redeem all, but not part, of the WesTS without the consent of the holders.

3) 

The WesTS may be redeemed for cash equivalent to (i) the early redemption price if the redemption occurs prior to December 31, 2016 
or (ii) the redemption price if the redemption occurs on or after December 31, 2016. Redemption price refers to an amount equal to one 
thousand dollars plus the unpaid distributions to the redemption date. Early redemption price refers to an amount equal to the greater of  
(i) the redemption price and (ii) the price calculated to provide an annual yield, equal to the yield on a Government of Canada bond issued 
on the redemption date with a maturity date of December 31, 2016, plus 0.50%.

4) 

Holders of WesTS may, at any time, exchange each one thousand dollars of principal for 40 First Preferred Shares Series 1 of the Bank. 
CWB’s First Preferred Shares Series 1 pay semi-annual non-cumulative cash dividends with an annual yield of 4.00% and will be redeemable 
at the option of the Bank, with OSFI approval, on or after December 31, 2011, but not at the option of the holders. This exchange right 
will be effected through the conversion by CWB Capital Trust of the corresponding amount of the deposit note of the Bank. The WesTS 
exchanged for the Bank’s First Preferred Shares Series 1 will be cancelled by CWB Capital Trust.

5) 

Each WesTS will be exchanged automatically without the consent of the holders for 40 non-cumulative redeemable CWB First Preferred 
Shares Series 2 upon occurrence of any one of the following events: (i) proceedings are commenced for the winding up of the Bank, (ii) OSFI 
takes control of the Bank, (iii) the Bank has a Tier 1 capital ratio of less than 5% or Total capital ratio of less than 8%, or (iv) OSFI has 
directed the Bank to increase its capital or provide additional liquidity and the Bank elects such automatic exchange or the Bank fails to comply 
with such direction. Following the occurrence of an automatic exchange, the Bank would hold all of the Special Trust Securities and all of the 
WesTS, and the primary asset of CWB Capital Trust would continue to be the senior deposit note. The Bank’s First Preferred Shares Series 2 
pay semi-annual non-cumulative cash dividends with an annual yield of 5.25% and will be redeemable at the option of the Bank, with OSFI 
approval, on or after December 31, 2011, but not at the option of the holders.

6) 

For regulatory capital purposes, WesTS are included in Tier 1 capital to a maximum of 15% of net Tier 1 capital with the remainder 
included in Tier 2 capital. All of the outstanding WesTS amounts are currently included in Tier 1 capital.

7) 

The non-cumulative cash distribution on the WesTS will be 6.199% paid semi-annually until December 31, 2016 and, thereafter, 
at CDOR 180-day Bankers’ Acceptance rate plus 2.55%.

15.	

insurance related other liabilities

Unpaid claims and adjustment expenses

Unearned premiums

Due to insurance companies and policyholders

Unearned commissions 

Total

(Note 21)

	 $ 

2008

76,176 

2009    
81,025	   $ 
	62,307	    
	1,425	    
752	     
	 $  145,509	   $  134,769 

 56,799 

 987 

807 

 CWB 2009 Annual Report - Fundamentals 

 p   83

 
 
 
 
 
 
 
 
 
	 	
  
	 	
	 	
 
	 		
 
16.	

other liabilities

Accrued interest payable

Accounts payable

Taxes payable

Leasehold inducements

Future income tax liability 

Deferred revenue

Total

2009

2008
	 $	 109,559	   $  101,584 
 24,895 

	37,391	

(Note 24)

	15,822	

	2,673	

	2,037	

	1,864	

 5,260 

 1,373 

 1,300 

 2,485 

	 $	 169,346	   $  136,897 

17.	

subordinated debentures
Financing costs relating to the issuance of subordinated debentures are amortized over the expected life of the related subordinated debenture 
using the effective interest method.

Each of the following qualifies as a bank debenture under the Bank Act and is subordinate in right of payment to all deposit liabilities.  
All redemptions are subject to the approval of OSFI.

Interest

Rate

5.550%(1)

5.426%(2)

5.070%(3)

5.571%(4)

5.950%(5)

Maturity

Date

November 19, 2014

November 21, 2015

Earliest Date

Redeemable 

by CWB at Par
November 20, 2009 	 $	
November 22, 2010

2009
60,000	    $ 
	70,000	

March 21, 2017

March 22, 2012

March 21, 2022

March 22, 2017

June 27, 2018

June 27, 2013

	120,000	

	75,000	

	50,000	

2008

60,000 

 70,000 

 120,000 

 75,000 

 50,000 

		 $	 375,000	    $  375,000 

(1) 

(2) 

(3) 

(4) 

(5) 

These conventional debentures have a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 
Bankers’ Acceptance rate plus 160 basis points. On November 20, 2009, these conventional debentures were redeemed by the Bank.
These conventional debentures have a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 
Bankers’ Acceptance rate plus 180 basis points.
These conventional debentures have a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 
Bankers’ Acceptance rate plus 155 basis points. Of the $125,000 debentures issued, $5,000 were acquired by Canadian Direct Insurance Incorporated, a wholly owned subsidiary, and have 
been eliminated on consolidation.
These conventional debentures have a 15-year term with a fixed interest rate for the first 10 years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 
Bankers’ Acceptance rate plus 180 basis points.
These conventional debentures have a 10-year term with a fixed interest rate for the first five years. Thereafter, the interest rate will be reset quarterly at the Canadian dollar CDOR 90-day 
Bankers’ Acceptance rate plus 302 basis points.

84  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
 
 
 
 
 
 
 
 
18.	

capital stock
Authorized:

An unlimited number of common shares without nominal or par value;

33,964,324 class A shares without nominal or par value; and

25,000,000 first preferred shares without nominal or par value, issuable in series, of which 4,200,000 first preferred shares Series 1  
and 4,200,000 first preferred shares Series 2 have been reserved (see Note 14). 8,390,000 first preferred shares Series 3 have been issued and are 
convertible to first preferred shares Series 4 as noted below.

Issued and fully paid:

Preferred Shares – Series 3
Outstanding at beginning of year

    Issued during the year

Outstanding at end of year

Common Shares
 Outstanding at beginning of year

    Issued on exercise of warrants

    Issued under dividend reinvestment plan

    Issued on exercise or exchange of options

    Transferred from contributed surplus on exercise or exchange of options

Outstanding at end of year

Share Capital

2009

2008

  Number of  
Shares

  Number of  
Shares

Amount

Amount

–	 $  

	8,390,000	 		 	

	8,390,000	 		 	

–	     
209,750	     
209,750	     

–    $ 

–      

–     

– 

– 

– 

	 		63,457,142	 		 	

	624	 		 	

	38,760	 		 	

	406,934	 		 	

– 	 	

	 		63,903,460	 		 	

$  

221,914	      62,836,189      
–      

–      

620,953      

9	     
744	     
2,200	     
1,613    

–    
226,480	      63,457,142      
436,230	  

  $  221,914 

219,004 

– 

–

1,646 

1,264

221,914 

The Bank is prohibited by the Bank Act from declaring any dividends on common shares when the Bank is or would be placed, as a result 
of the declaration, in contravention of the capital adequacy and liquidity regulations or any regulatory directives issued under the Act. In 
addition, should CWB Capital Trust fail to pay the semi-annual distributions in full on the CWB Capital Trust Securities Series 1 (see Note 
14), the Bank has contractually agreed to not declare dividends on any of its common and preferred shares for a specified period of time. These 
limitations do not restrict the current level of dividends.

a) 

Preferred Shares

During 2009, the Bank issued 8.4 million preferred units at $25 per unit, for total proceeds of $209.8 million. Of the total, 5.4 million 
preferred units were issued by way of a private placement for total proceeds of $135.0 million, and 3.0 million were issued under a public 
offering for total proceeds of $74.8 million.

The preferred units issued by way of the private placement and the public offering each consist of one Non-Cumulative 5-Year Rate Reset 
Preferred Share, Series 3 (Series 3 Preferred Shares) in the capital of the Bank with an issue price of $25.00 per share and 1.7857 and 1.7800 
common share purchase warrants, respectively. Each warrant is exercisable at a price of $14.00 to purchase one common share in the capital of 
the Bank until March 3, 2014.

Holders of the Series 3 Preferred Shares are entitled to receive non-cumulative quarterly fixed dividends for the initial five-year period ending 
April 30, 2014 of 7.25% per annum, payable quarterly, as and when declared by the Board of Directors. The dividend rate on Series 3 
Preferred Shares will reset May 1, 2014 and every five years thereafter at a level of 500 basis points over the then current five-year Government 
of Canada bond yield. On April 30, 2014, and every five years thereafter, holders of Series 3 Preferred Shares will, subject to certain conditions, 
have the option to convert their shares to Non-Cumulative Floating Rate Preferred Shares, Series 4 (Series 4 Preferred Shares). Holders of the 
Series 4 Preferred Shares will be entitled to a floating quarterly dividend rate equal to the 90-day Canadian treasury bill rate plus 500 basis 
points, as and when declared by the Board of Directors.

The Series 3 Preferred Shares are not redeemable prior to April 30, 2014. Subject to the provisions of the Bank Act, the prior consent of OSFI 
and the provisions described in the prospectus for the public offering, on April 30, 2014 and on April 30 every five years thereafter, the Bank may 
redeem all or any part of the then outstanding Series 3 Preferred Shares at the Bank’s option without the consent of the holder, by the payment  
of an amount in cash for each such share so redeemed of $25.00 together with all declared and unpaid dividends to the date fixed for redemption.

 CWB 2009 Annual Report - Fundamentals 

 p   85

 
 
 
 
		 	
	 	
	 	
	 	
	 	
	 	
	 	
	
Subject to the provisions of the Bank Act, the prior consent of OSFI and the provisions described in the prospectus for the public offering, on not 
more than 60 nor less than 30 days’ notice, the Bank may redeem all or any part of the then outstanding Series 4 Preferred Shares at the Bank’s 
option without the consent of the holder by the payment of an amount in cash for each such share so redeemed of: (i) $25.00 together with all 
declared and unpaid dividends to the date fixed for redemption in the case of redemptions on April 30, 2019 and on April 30 every five years 
thereafter; or (ii) $25.50 together with all declared and unpaid dividends to the date fixed for redemption in the case of redemptions on any other 
date on or after April 30, 2014.

b) 

Warrants to Purchase Common Shares

Number of Warrants
Outstanding at beginning of year

Issued

  Exercised

Outstanding at end of year

c) 

Dividend Reinvestment Plan

October 31, October 31,
2008

2009
	–	
	14,964,980	

	(624)

	14,964,356	

 – 

 – 

 – 

 –

During the year, the Bank introduced a dividend reinvestment plan (plan) that provides holders of the Bank’s common shares and holders of any 
other class of shares deemed eligible by the Bank’s Board of Directors with the opportunity to direct cash dividends paid on any class of their 
eligible shares towards the purchase of additional common shares. Currently, the Board of Directors has deemed that the holders of the Bank’s 
Series 3 Preferred Shares are eligible to participate in the plan. The plan is only open to shareholders residing in Canada.

At the option of the Bank, the common shares may be issued from the Bank’s treasury at an average market price based on the closing prices of 
a board lot of common shares on the Toronto Stock Exchange for the five trading days immediately preceding the dividend payment date, with 
a discount of between 0% to 5% at the Bank’s discretion. The Bank also has the option to fund the plan through the open market at market 
prices. During the year, 38,760 common shares were issued under the plan from the Bank’s treasury with a 2% discount.

19.	

a) 

stock-based compensation
Stock Options

Stock options are accounted for using the fair value based method. The estimated fair value is recognized over the applicable vesting period  
as an increase to both salary expense and contributed surplus. When options are exercised, the proceeds received and the applicable amount,  
if any, in contributed surplus are credited to capital stock.

The Bank has authorized 5,848,470 common shares (2008 – 5,505,404) for issuance under the share incentive plan. Of the amount authorized, 
options exercisable into 4,394,605 shares (2008 – 5,204,882) are issued and outstanding. The options generally vest within three years and are 
exercisable at a fixed price equal to the average of the market price on the day of and the four days preceding the grant date. All options expire 
within eight years of date of grant. Outstanding options expire on dates ranging from May 2010 to June 2014.

The details of, and changes in, the issued and outstanding options follow:

2009

2008

Weighted

Average

Exercise

Price

20.83	

13.33	

	10.56	

	26.88	

Number

of Options

	5,204,882	 		 $ 

	1,465,035	 		

	(933,900)

	(1,341,412) 	

Number

of Options

 4,911,277  $ 

 1,249,032 

 (838,177)

 (117,250)

	4,394,605	 		 $ 

18.66	

 5,204,882  $ 

Weighted

Average

Exercise

Price

16.96 

 28.39 

 8.98 

 24.26 

20.83 

	1,742,100	 		 $ 

18.22	

 1,870,500  $ 

13.10 

Options
Balance at beginning of year

Granted 

Exercised or exchanged

Forfeited

Balance at end of year

Exercisable at end of year

86  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
Further details relating to stock options outstanding and exercisable follow:

Range of Exercise Prices
$8.58 to $10.84

$11.76 to $13.78

$15.46 to $17.58

$19.16 to $21.46

$22.29 to $26.38

$28.11 to $31.18

Total

Options Outstanding

Options Exercisable

Weighted

Average

Weighted

Remaining

Average

Number of

Contractual

Exercise

Number of

Weighted

Average

Exercise

Options
 26,500 

 1,209,735 

 1,185,100 

 1,063,890 

 684,600 

 224,780 

 4,394,605 

Life (years)

 2.7    $ 

 3.4 

 2.3 

 2.1 

 2.8 

 3.1 

Price
9.20 

 12.16 

 16.61 

 21.45 

 25.64 

 31.13 

Options
 10,000     $ 

 239,500 

 733,500 

 753,100 

 6,000 

 –      

Price
10.21 

 13.78 

 16.44 

 21.44 

 22.30 

– 

 2.7    $ 

18.66 

 1,742,100     $ 

18.22 

The terms of the share incentive plan allow the holders of vested options a cashless settlement alternative whereby the option holder can either 
(a) elect to receive shares by delivering cash to the Bank in the amount of the option exercise price or (b) elect to receive the number of shares 
equivalent to the excess of the market value of the shares under option, determined at the exercise date, over the exercise price. Of the 933,900 
(2008 – 838,177) options exercised or exchanged, option holders exchanged the rights to 722,400 (2008 – 651,727) options and received 
195,434 (2008 – 434,503) shares in return under the cashless settlement alternative.

Salary expense of $6,745 (2008 – $5,817) was recognized relating to the estimated fair value of options granted since November 1, 2002, which 
included the stock option forfeiture discussed below. The fair value of options granted was estimated using a binomial option pricing model 
with the following variables and assumptions: (i) risk-free interest rate of 2.2% (2008 – 3.8%), (ii) expected option life of 4.0 (2008 – 4.0) years, 
(iii) expected volatility of 38% (2008 – 23%), and (iv) expected dividends of 3.6% (2008 – 1.5%). The weighted average fair value of options 
granted was estimated at $2.94 (2008 – $5.84) per share.

During the year, certain employees voluntarily and irrevocably released, without consideration, all right, title and interest in 1,283,062 stock 
options. The unamortized fair value of these forfeited options ($1,696) was recognized at that time as additional non-tax deductible salary 
expense with an offsetting increase to contributed surplus.

During the year, $1,613 (2008 – $1,264) was transferred from contributed surplus to share capital, representing the estimated fair value 
recognized for 933,900 (2008 – 804,177) options granted after November 1, 2002 and exercised during the year.

b) 

Restricted Share Units

During the year, the Bank adopted a plan to grant Restricted Share Units (RSUs) as part of its long-term incentive plan. Under this plan, 
certain employees are eligible to receive an award in the form of RSUs. Each RSU entitles the holder to receive the cash equivalent of the market 
value of the Bank’s common shares at the vesting date and an amount equivalent to the dividends paid on the common shares during the 
vesting period. RSUs vest on each anniversary of the grant in equal one-third installments over a vesting period of three years. Salary expense is 
recognized evenly over the vesting period except where the employee is eligible to retire prior to the vesting date, in which case the expense is 
recognized between the grant date and the date the employee is eligible to retire. 

During the year, salary expense of $3,985 ($2,770, net of tax) was recognized related to RSUs. As at October 31, 2009, the liability for the 
RSUs held under this plan was $3,985. At the end of each period, the liability and salary expense are adjusted to reflect changes in the market 
value of the Bank’s common shares.

For the year ended October 31, 2009
Restricted Share Units

Balance at beginning of year

  Granted

  Forfeited

Balance at end of year

Number of

RSUs

	– 

	286,929	

	(1,732)

	285,197	

 CWB 2009 Annual Report - Fundamentals 

 p   87

20.	

contingent liabilities and commitments

a) 

Credit Instruments 

In the normal course of business, the Bank enters into various commitments and has contingent liabilities, which are not reflected in the 
consolidated balance sheets. These items are reported below and are expressed in terms of the contractual amount of the related commitment.

Credit Instruments

  Guarantees and standby letters of credit

  Commitments to extend credit

Total

2009

2008

	 $  196,380	   $  232,649 
		 	 2,346,324	      3,190,420 
		 $  2,542,704	    $  3,423,069 

Guarantees and standby letters of credit represent the Bank’s obligation to make payments to third parties when a customer is unable to make 
required payments or meet other contractual obligations. These instruments carry the same credit risk, recourse and collateral security 
requirements as loans extended to customers and generally have a term that does not exceed one year. Losses, if any, resulting from these 
transactions are not expected to be material.

Commitments to extend credit to customers also arise in the normal course of business and include undrawn availability under lines of credit 
and commercial operating loans of $1,180,690 (2008 – $931,957) and recently authorized but unfunded loan commitments of $1,165,634 
(2008 – $2,258,463). In the majority of instances, availability of undrawn commercial commitments is subject to the borrower meeting specified 
financial tests or other covenants regarding completion or satisfaction of certain conditions precedent. It is also usual practice to include the right 
to review and withhold funding in the event of a material adverse change in the financial condition of the borrower. From a liquidity perspective, 
undrawn credit authorizations will be funded over time, with draws in many cases extending over a period of months. In some instances, 
authorizations are never advanced or may be reduced because of changing requirements. Revolving credit authorizations are subject to repayment 
which, on a pooled basis, also decreases liquidity risk.

b) 

Lease Commitments

The Bank has obligations under long-term non-cancellable operating leases for the rental of premises. Minimum future lease commitments 
for each of the five succeeding years and thereafter are as follows: 

2010

2011

2012

2013

2014

2015 and thereafter

Total

c) 

Guarantees

		 $ 

8,625	

	8,409	

	8,062	

	8,024	

	7,622	

	27,124	

  $ 

67,866

A guarantee is defined as a contract that contingently requires the guarantor to make payments to a third party based on i) changes in an 
underlying economic characteristic that is related to an asset, liability or equity security of the guaranteed party, ii) failure of another party  
to perform under an obligating agreement, or iii) failure of another third party to pay indebtedness when due.

Significant guarantees provided to third parties include guarantees and standby letters of credit as discussed above.

In the ordinary course of business, the Bank enters into contractual arrangements under which the Bank may agree to indemnify the other 
party. Under these agreements, the Bank may be required to compensate counterparties for costs incurred as a result of various contingencies, 
such as changes in laws and regulations and litigation claims. A maximum potential liability cannot be identified as the terms of these 
arrangements vary and generally no predetermined amounts or limits are identified. The likelihood of occurrence of contingent events that 
would trigger payment under these arrangements is either remote or difficult to predict and, in the past, payments under these arrangements 
have been insignificant. 

The Bank issues personal and business credit cards through an agreement with a third party card issuer. The Bank has indemnified the card 
issuer from loss if there is a default on the issuer’s collection of the business credit card balances. The Bank has provided no indemnification 
relating to the personal or reward credit card balances. The issuance of business credit cards and establishment of business credit card limits 
are approved by the Bank and subject to the same credit assessment, approval and monitoring as the extension of direct loans. At year-end,  
the total approved business credit card limit was $10,496 (2008 – $11,503), and the balance outstanding was $2,566 (2008 – $2,778).

No amounts are reflected in the consolidated financial statements related to these guarantees and indemnifications.

88  f  CWB 2009 Annual Report - Fundamentals 

 
 
d) 

Legal Proceedings

In the ordinary course of business, the Bank and its subsidiaries are party to legal proceedings. Based on current knowledge, the Bank does not 
expect the outcome of any of these proceedings to have a material effect on the consolidated financial position or results of operations.

21.	

insurance operations

Premiums Earned and Deferred Policy Acquisition Costs
Insurance premiums are included in other income on a daily pro rata basis over the terms of the underlying insurance policies. Unearned 
premiums represent the portion of premiums written that relate to the unexpired term of the policies in force and are included in other 
liabilities.

Policy acquisition costs are those expenses incurred in the acquisition of insurance business. Acquisition costs comprise advertising and 
marketing expenses, insurance advisor salaries and benefits, premium taxes and other expenses directly attributable to the production of 
business. Policy acquisition costs related to unearned premiums are only deferred, and included in other assets, to the extent that they are 
expected to be recovered from unearned premiums and are amortized to income over the periods in which the premiums are earned. If the 
unearned premiums are not sufficient to pay expected claims and expenses (including policy maintenance expenses and unamortized policy 
acquisition costs), a premium deficiency is said to exist. Anticipated investment income is considered in determining whether a premium 
deficiency exists. Premium deficiencies are recognized by writing down the deferred policy acquisition cost asset.

Unpaid Claims and Adjustment Expenses
The provision for unpaid claims represents the amounts needed to provide for the estimated ultimate expected cost of settling claims related to insured 
events (both reported and unreported) that have occurred on or before each balance sheet date. The provision for adjustment expenses represents 
the estimated ultimate expected costs of investigating, resolving and processing these claims. These provisions are included in other liabilities 
and their computation takes into account the time value of money using discount rates based on projected investment income from the assets 
supporting the provisions.

All provisions are periodically reviewed and evaluated in light of emerging claims experience and changing circumstances. The resulting changes 
in estimates of the ultimate liability are recorded as incurred claims in the current period.

Reinsurance Ceded
Earned premiums and claims expenses are recorded net of amounts ceded to, and recoverable from, reinsurers. Estimates of amounts 
recoverable from reinsurers on unpaid claims and adjustment expenses are recorded in other assets and are estimated in a manner consistent 
with the liabilities associated with the reinsured policies.

a) 

Insurance Revenues, Net 

Insurance revenues, net, reported in other income on the consolidated statements of income is presented net of claims, adjustment expenses and 
policy acquisition costs.

Net earned premiums 

Commissions and processing fees

Net claims and adjustment expenses

Policy acquisition costs

Insurance revenues, net

b) 

Unpaid Claims and Adjustment Expenses

2009

	 $  104,062	   $ 

	2,852	

	(68,996)

	(20,802)
17,116	   $ 

	 $ 

2008

97,943 

 2,876 

 (64,380)

 (20,573)

15,866 

Nature of Unpaid Claims
The establishment of the provision for unpaid claims and adjustment expenses and the related reinsurers’ share is based on known facts and 
interpretation of circumstances and is, therefore, a complex and dynamic process influenced by a large variety of factors. These factors include 
experience with similar cases and historical trends involving claim payment patterns, loss payments, pending levels of unpaid claims, product 
mix or concentration, claims severity, and claims frequency patterns.

Other factors include the continually evolving and changing regulatory and legal environment, actuarial studies, professional experience and 
expertise of the claims department personnel and independent adjusters retained to handle individual claims, quality of the data used for 
projection purposes, existing claims management practices, including claims handling and settlement practices, effect of inflationary trends  
on future claims settlement costs, investment rates of return, court decisions, economic conditions and public attitudes. In addition, time  
can be a critical part of the provision determination since, the longer the span between the incidence of a loss and the payment or settlement  
of the claim, the more variable the ultimate settlement amount can be. Accordingly, short-tailed claims, such as property claims, tend to be 
more reasonably predictable than long-tailed claims, such as liability claims.

 CWB 2009 Annual Report - Fundamentals 

 p   89

 
Consequently, the establishment of the provision for unpaid claims and adjustment expenses relies on the judgment and opinions of a large 
number of individuals, on historical precedent and trends, on prevailing legal, economic, social and regulatory trends and on expectations 
as to future developments. The process of determining the provisions necessarily involves risks that the actual results will deviate, perhaps 
substantially, from the best estimates made.

Provision for Unpaid Claims and Adjustment Expenses
An annual evaluation of the adequacy of unpaid claims is completed at the end of each financial year. This evaluation includes a re-estimation 
of the liability for unpaid claims relating to each preceding financial year compared to the liability that was originally established. The results  
of this comparison and the changes in the provision for unpaid claims and adjustment expenses follow:

Unpaid claims and adjustment expenses, net, beginning of year

Claims incurred

 In the current year

In prior periods

Claims paid during the year

Unpaid claims and adjustment expenses, net, end of year

Reinsurers' share of unpaid claims and adjustment expenses

Recoverable on unpaid claims

Unpaid claims and adjustment expenses, net, end of year

2009
57,676	    $ 

2008

50,389 

		 $ 

	73,346	

	(4,350)

	(63,391)

	63,281	

	10,441	

	7,303	
81,025	    $ 

	 $ 

 67,457 

 (3,077)

 (57,093)

 57,676 

 11,561 

 6,939 

76,176 

The provision for unpaid claims and adjustment expenses and related reinsurance recoveries are discounted using rates based on the projected 
investment income from the assets supporting the provisions, and reflecting the estimated timing of payments and recoveries. The investment 
rate of return used for all cash flow periods and all lines of business was 2.75% (2008 – 4.1%). However, that rate was reduced by a 1% 
(2008 – 1%) provision for adverse deviation in discounting the provision for unpaid claims and adjustment expenses and related reinsurance 
recoveries. The impact of this provision for adverse deviation results in an increase of $887 (2008 – $850) in unpaid claims and adjustment 
expenses and related reinsurance recoveries.

Policy balances, included in insurance related other assets and other liabilities, analyzed by major lines of business are as follows:

Unpaid claims and adjustment expenses

Reinsurers' share of unpaid claims and adjustment expenses

Unearned premiums

c) 

Underwriting Policy and Reinsurance Ceded

2009

Automobile

		 $ 

65,736	 	 $ 

9,984	 		 	

44,635	 		 	

2008

Home
15,289	   $ 
457	     
17,672	    

Automobile

Home

64,181     $ 

11,995 

11,561      

– 

 40,886      

15,913 

Reinsurance contracts with coverage up to maximum policy limits are entered into to protect against losses in excess of certain amounts that 
may arise from automobile, personal property and liability claims.

Reinsurance with a limit of $180,000 (2008 – $180,000) is obtained to protect against certain catastrophic losses. Retention on catastrophic 
events and property and liability risks is generally $1,000 (2008 – $1,000). Retentions are further reduced by quota share reinsurance and, 
for the British Columbia automobile insurance product, by the underlying mandatory coverage provided by the provincially governed Crown 
corporation. Due to the geographic concentration of the business, management believes earthquakes and windstorms are its most significant 
exposure to catastrophic losses. Utilizing sophisticated computer modelling techniques developed by independent consultants to quantify the 
estimated exposure to such losses, management believes there is sufficient catastrophe reinsurance protection.

At October 31, 2009, $10,441 (2008 – $11,561) of unpaid claims and adjustment expenses were recorded as recoverable from reinsurers. 
Failure of a reinsurer to honour its obligation could result in losses. The financial condition of reinsurers is regularly evaluated to minimize  
the exposure to significant losses from reinsurer insolvency.

The amounts shown in other income are net of the following amounts relating to reinsurance ceded to other insurance companies:

Premiums earned reduced by

Claims incurred reduced by

	 $ 

2009    
7,257	   $ 
	595	    

2008

6,849 

 2,987 

90  f  CWB 2009 Annual Report - Fundamentals 

 
 
		 	
		 	
 
 
 
 
	 	
	 	
22.	

disclosures on rate regulation
Canadian Direct Insurance Incorporated (Canadian Direct), a wholly owned subsidiary, is licensed under insurance legislation in the provinces  
in which it conducts business. Automobile insurance is a compulsory product and is subject to different regulations across the provinces in 
Canada, including those with respect to rate setting. Rate setting mechanisms vary across the provinces, but they generally fall under three 
categories: “use and file”, “file and use” and “file and approve”. Under “use and file”, rates are filed following use. Under “file and use”, insurers 
file their rates with the relevant authorities and wait for a prescribed period of time and then implement the proposed rates. Under “file and 
approve”, insurers must wait for specific approval of filed rates before they may be used.

The authorities that regulate automobile insurance rates, in the provinces in which Canadian Direct is writing that business, are listed below. 
Automobile direct written premiums in these provinces totaled $36,900 in 2009 (2008 – $31,300) and represented 47% (2008 – 44%)  
of direct automobile premiums written. 

Province

Alberta

Rate Filing

Regulatory Authority

File and approve or 
File and use 

Alberta Automobile Insurance Rate Board

Relevant regulatory authorities may, in some circumstances, require retroactive rate adjustments, which could result in a regulatory asset or 
liability. At October 31, 2009, there was no regulatory asset or liability.

23.	

employee future benefits
All employee future benefits are accounted for on an accrual basis. The Bank’s contributions to the group retirement savings plan and employee 
share purchase plan totaled $7,077 (2008 – $6,183).

24.	

income taxes 
The Bank follows the asset and liability method of accounting for income taxes whereby current income taxes are recognized for the estimated 
income taxes payable for the current year. Future tax assets and liabilities represent the cumulative amount of tax applicable to temporary 
differences between the carrying amount of the assets and liabilities, and their values for tax purposes. Future tax assets and liabilities are 
measured using enacted or substantively enacted tax rates expected to apply to taxable income in the years in which those temporary differences 
are expected to be recovered or settled. Changes in future income taxes related to a change in tax rates are recognized in income in the period  
of the tax rate change. All future income tax assets are expected to be realized in the normal course of operations. 

The provision for income taxes consists of the following:

Consolidated statements of income

  Current

  Future

Shareholders' equity

  Future income tax expense related to:

  Unrealized gains (losses) on available-for-sale securities

  Gains (losses) on derivatives designated as cash flow hedges

Total 

2009    

2008

	 $ 

55,553	    $ 
	(13,633)

	41,920	

43,725 

 276 

 44,001 

	12,425	

	(2,233)
10,192	     
52,112	    $ 

 (2,624)

 2,900 

276 

44,277 

		 $ 

 CWB 2009 Annual Report - Fundamentals 

 p   91

 
	 	
 
 
 
 
		 	
A reconciliation of the statutory tax rates and income tax that would be payable at these rates to the effective income tax rates and provision  
for income taxes that is reported in the consolidated statements of income follows:

Combined Canadian federal and provincial income taxes and statutory tax rate

  $ 

43,743 	 	

29.5%   $ 

44,536  

30.5%

2009

2008

Increase (decrease) arising from:

  Tax-exempt income

  Stock-based compensation

  Future federal and/or provincial tax rate reductions(1)

  Other

(5,329)

	1,985	

	149	

	1,372	

Provision for income taxes and effective tax rate

	 $ 

41,920	 	 	

(3.6)	

	1.3	

	0.1	

	0.9	
28.2%    $ 

(3,579)

 1,774 

 999 

 271 

(2.5) 

 1.2 

 0.7 

 0.2 

44,001   

30.1%

(1) 

 Future federal and/or provincial tax rate reductions represent the revaluation of future income tax assets to reflect corporate income tax rate reductions enacted for accounting purposes.

Future income tax balances are comprised of the following:

Net future income tax assets
  Allowance for credit losses

  Deferred loan fees

  Other temporary differences

Net future income tax liabilities

Intangible assets

  Allowance for credit losses

  Other temporary differences

2009

2008

16,487	 $ 
	3,448	

	384	
20,319	 $ 

16,103 

 1,428 

(1,389)

16,142 

2,217	 $ 
	–	

(180)
2,037	 $ 

742 

 (845)

1,403 

1,300 

	 $	

	 $	

	 $	

	 $	

The Bank has approximately $11,140 (2008 – $11,140) of capital losses that are available to apply against future capital gains and have no 
expiry date. The tax benefit of these losses has not been recognized in the consolidated financial statements.

25.	

earnings per common share
Basic earnings per common share is calculated based on the average number of common shares outstanding during the year. Diluted earnings 
per share is calculated based on the treasury stock method, which assumes that any proceeds from the exercise of in-the-money stock options 
would be used to purchase the Bank’s common shares at the average market price during the year.

The calculation of earnings per common share follows:

Numerator
  Net income available to common shareholders

Denominator
  Weighted average of common shares outstanding – basic

  Dilutive instruments:

  Warrants

Stock options(1)

Weighted average number of common shares outstanding – diluted

Earnings per Common Share

Basic

Diluted

2009    

2008

	 $ 

96,223	   $  102,019 

		 	 63,613,398	      63,214,117 

		 	 1,439,723	     

– 
281,442	      1,227,017 
	 	 65,334,563     64,441,134

	 $ 

1.51	   $ 
1.47	     

1.61 

1.58 

(1) 

At October 31, 2009, the denominator excludes 1,122,170 (2008 – 3,334,382) employee stock options with an average adjusted exercise price of $28.58 (2008 – $27.45) where the exercise 
price, adjusted for unrecognized stock-based compensation, is greater than the average market price.

92  f  CWB 2009 Annual Report - Fundamentals 

 
	 	
 
	 	
 
	 	
  
 
 
	 	
	 		
 
 
 
	 	
 
  
		 	
		 	
 
26.	

assets under administration and management
Assets under administration of $5,467,447 (2008 – $4,347,723) and assets under management of $878,095 (2008 – nil) represent the fair 
value of assets held for personal, corporate and institutional clients. The assets are kept separate from the Bank’s own assets. Assets under 
administration and management are not reflected in the consolidated balance sheets and relate to the banking and trust segment.

27.	

related party transactions
The Bank makes loans, primarily residential mortgages, to its officers and employees at various preferred rates and terms. The total amount 
outstanding for these types of loans is $62,861 (2008 – $64,836). The Bank offers deposits, primarily fixed term deposits to its officers, employees 
and their immediate family at preferred rates. The total amount outstanding for these types of deposits is $139,871 (2008 – $127,219).

28.	

interest rate sensitivity 
The Bank is exposed to interest rate risk as a result of a difference, or gap, between the maturity or repricing behaviour of interest sensitive 
assets and liabilities. The interest rate gap is managed by forecasting core balance trends. The repricing profile of these assets and liabilities has 
been incorporated in the table following showing the gap position at October 31 for select time intervals. Figures in brackets represent an excess 
of liabilities over assets or a negative gap position.

ASSET LIABILITY GAP POSITIONS  
($ millions)

October 31,	2009

1 Month 

Months 

to 1 Year 

1 Year 

5 Years 

5 Years 

Sensitive 

Total 

Floating Rate 

Total 

Non- 

and Within 

1 to	3 

3 Months 

Within 

1 Year to  More than

Interest 

		 $	

92	

		 $	

36	

	 $	

352	

		 $	

480	

	 $	

1,573	

		 $	

81	

		 $	

55	

		 $	

2,189	

Assets
Cash resources and securities

Loans

Other assets

Derivative financial instruments(1)

Total

Liabilities and Equity
Deposits

Other liabilities

Debentures

Shareholders' equity

Derivative financial instruments(1)

	4,792	
	–	
–	

4,884	

	585	
	–	
–	

621	

	929	
	–	
239	

1,520	

	6,306	
	–	
239	

7,025	

	2,890	
	–	
–	

4,463	

	3,796	

	826	

	1,560	

	6,182	

	3,343	

	303	

	60	
	–	
239	

	6	
	–	
	–	
	–	

	27	
	–	
	–	
–	

	336	

	60	

–

239	

	36	

	240	

	–	

–	

	128	
	–	
–	

209	

	105	

	8	

	75	

	–	

–	

188	

(88)

	211	
	–	

178	

	(13)

	277	
	–	
	987	
–	

	9,236	

	211	

239	

11,875	

	9,617	

	657	

	375	

	987	

239	

1,251	

(1,073) 	 $	
–	

		 $	

11,875	
–	
–	

Total

4,398	

832	

1,587	

6,817	

3,619	

Interest Rate Sensitive Gap

Cumulative Gap

Cumulative Gap as a

		 $	

	 $	

486	

		 $ 

(211) 	 $  

(67) 	 $	

208	

	 $	

844	

	 $	

21	

	 $	

486	

		 $	

275	

		 $	

208	

		 $	

208	

		 $	

1,052	

		 $	

1,073	

		 $	

  Percentage of Total Assets

4.1%

2.3%

1.8%

1.8%

8.9%

9.0%

	–	

–

October 31,	2008
Total assets

   $ 

5,140     $ 

784     $ 

1,263    $ 

7,187     $ 

3,749     $ 

141    $ 

120     $ 

11,197 

Total liabilities and equity

4,072      

889      

1,992      

6,953      

3,165      

189      

890      

11,197 

Interest Rate Sensitive Gap

Cumulative Gap

Cumulative Gap as a

  $ 

   $ 

1,068    $ 

(105)    $ 

(729)    $ 

234    $ 

584    $ 

(48)   $ 

(770)    $ 

1,068     $ 

963     $ 

234    $ 

234     $ 

818     $ 

770     $ 

–     $ 

  Percentage of Total Assets

9.5%

8.6%

2.1%

2.1%

7.3%

6.9%

–

– 

– 

–

(1) 
(2) 
(3) 

Derivative financial instruments are included in this table at the notional amount. 
Accrued interest is excluded in calculating interest sensitive assets and liabilities.
Potential prepayments of fixed rate loans and early redemption of redeemable fixed term deposits have not been estimated. Redemptions of fixed term deposits where depositors have this 
option are not expected to be material. The majority of fixed rate loans, mortgages and leases are either closed or carry prepayment penalties.

 CWB 2009 Annual Report - Fundamentals 

 p   93

		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
		
			
		
		
		
		
		
		
		
		
		
    
 
The effective, weighted average interest rates for each class of financial asset and liability are shown below.

WEIGHTED AVERAGE EFFECTIVE INTEREST RATES 
(%)

October 31,	2009
Assets
Cash resources and securities

Loans

Derivative financial instruments

Total

Liabilities
Deposits

Other liabilities

Debentures

Derivative financial instruments

Total

Interest Rate Sensitive Gap

October 31, 2008

Total assets

Total liabilities

Interest Rate Sensitive Gap

Floating Rate 

and Within 

1 to 3 

3 Months 

1 Month 

Months 

to 1 Year 

Total 

Within 

1 Year 

1 Year to  More than

5 Years 

5 Years 

Total 

0.6%

1.7%

1.9%

1.6%

3.3%

5.7%

3.0%

3.8 

3.1 

3.8 

0.7 

0.3 

5.6 

0.2 

0.7 

3.1%

4.7%

2.2 

2.5%

2.7 

2.7 

2.6 

2.4 

– 

– 

– 
2.4 

0.2%

4.2%

3.6 

0.6%

5.7 

3.1 

4.5 

3.1 

– 

– 

– 
3.1 

1.4%

5.1%

4.0 

1.1%

4.0 

3.0 

3.8 

1.6 

0.3 

5.6 

0.2 

1.4 

5.8 

2.3 

4.9 

3.5 
– 
5.4 
– 
3.6 

5.8 
– 
5.8 

6.4 
– 
5.6 
– 
5.8 

4.6 

2.8 

4.3 

2.3 

0.3 

5.4 

0.2 

2.3 

2.4%

1.3%

0.0%

2.0%

4.8%

2.9 

1.9%

5.4%

4.2 

1.2%

5.8%

5.7 

0.1%

5.0%

3.4 

1.6%

Based on the current interest rate gap position, it is estimated that a one-percentage point increase in all interest rates would decrease net 
interest income by approximately 2.5% or $6,574 (October 31, 2008 – 4.8% or $10,324 increase to net interest income) and decrease 
other comprehensive income $21,355 (October 31, 2008 – $19,982) net of tax, respectively over the following twelve months. A one-
percentage point decrease in all interest rates would increase net interest income by approximately 3.8% or $10,241 (October 31, 2008 
– 4.8% or $10,356 decrease to net interest income) and increase other comprehensive income $21,355 (October 31, 2008 – $19,982) net 
of tax.

94  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
 
 
 
 
29.	

fair value of financial instruments
The fair value of a financial instrument on initial recognition is the value of the consideration given or received. Subsequent to initial recognition, 
financial instruments measured at fair value that are quoted in active markets are based on bid prices for financial assets and offer prices for 
financial liabilities. For certain securities and derivative financial instruments where an active market does not exist, fair values are determined 
using valuation techniques that refer to observable market data, including discounted cash flow analysis, option pricing models and other 
valuation techniques commonly used by market participants. The fair value of financial assets recorded on the consolidated balance sheets at fair 
value (cash, securities, securities purchased under resale agreements and derivatives) was determined using published market prices quoted in 
active markets (referred to as Level 1) and estimated using a valuation technique based on observable market data (referred to as Level 2). The fair 
value of liabilities recorded on the consolidated balance sheets at fair value (derivatives) was determined using a valuation technique based on 
observable market data. There were no financial instruments that were measured using unobservable market data (referred to as Level 3).

Financial Assets
  Cash resources

  Securities

  Derivative related

October 31,	2009
October 31, 2008

Financial Liabilities
  Securities purchased under reverse resale agreements

  Derivative related

October 31,	2009
October 31, 2008

Fair Value

Level 1

Level 2

Level 3

Valuation Technique

$	 297,104	 $	 297,104	 $	

–	 $	

	1,891,409	

	1,884,918	

	2,334	

	–	

	6,491	

	2,334	

$	 2,190,847	 $	 2,182,022	 $	
8,825	 $	
$  1,808,117  $  1,665,237  $  142,880  $ 

$	 300,242	 $	

–	 $	 300,242	 $	

74	

–	

74	

$	 300,316	 $	
163  $ 
$ 

–  $	 300,316	 $	
163  $ 
–  $ 

–	

	–	

	–	

–	
– 

–	

–	

–	
– 

Fair value represents the estimated consideration that would be agreed upon in a current transaction between knowledgeable, willing parties 
who are under no compulsion to act. The fair value of a financial instrument on initial recognition is normally the transaction price (i.e. the 
value of the consideration given or received). Subsequent to initial recognition, financial instruments measured at fair value on the consolidated 
balance sheets that are quoted in active markets are based on bid prices for financial assets and offer prices for financial liabilities. For certain 
securities and derivative financial instruments where an active market does not exist, fair values are determined using valuation techniques that 
refer to observable market data, including discounted cash flow analysis, option pricing models and other valuation techniques commonly used 
by market participants. 

Several of the Bank’s significant financial instruments, such as loans and deposits, lack an available trading market as they are not typically 
exchanged. Therefore, these instruments have been valued assuming they will not be sold, using present value or other suitable techniques and 
are not necessarily representative of the amounts realizable in an immediate settlement of the instrument.

Changes in interest rates are the main cause of changes in the fair value of the Bank’s financial instruments. The carrying value of loans, 
deposits and subordinated debentures are not adjusted to reflect increases or decreases in fair value due to interest rate changes as the Bank’s 
intention is to realize their value over time by holding them to maturity.

 CWB 2009 Annual Report - Fundamentals 

 p   95

 
 
	
	
	
	
The table below sets out the fair values of financial instruments (including certain derivatives) using the valuation methods and 
assumptions referred to below the table. The table does not include assets and liabilities that are not considered financial instruments.

2009

2008

Fair Value

Over (Under)

Fair Value

Over (Under)

Book Value

Fair Value

Book Value

Book Value

Fair Value

Book Value

Assets

  Cash resources   

  Securities  

  Securities purchased under

resale agreements

Loans(1)

  Other assets(2)

  Derivative related

Liabilities
  Deposits(1)

  Other liabilities(3)

  Securities purchased under

reverse resale agreements

  Subordinated debentures

  Derivative related

(Note 3)

(Note 4)

	 $  297,104	

		 $  297,104	

	 $ 

	1,891,409	

	1,891,409	

–	
–	

  $  492,173 

  $  492,173 

  $ 

 1,228,964 

 1,228,964 

– 

– 

– 

	–	
	9,320,749	

	–	
	9,368,074	

	97,179	

	2,334	

	97,179	

	2,334	

–	
	47,325	
–	
–	

	9,628,949	

	9,739,360	

	265,295	

	265,295	

	110,411	
	–	

	300,242	

	375,000	

	300,242	

	377,363	

	74	

	74	

–	
	2,363	
–	

 77,000 

 77,000 

 8,700,672 

 8,635,811 

(64,861)

 82,782 

 9,980 

 82,782 

 9,980 

– 

– 

 9,258,776 

 9,247,017 

(11,759)

 232,678 

 232,678 

 – 

– 

 – 

– 

 375,000 

 387,774 

 12,774 

 163 

 163 

– 

(1) 
(2) 

(3) 
(4) 

Loans and deposits exclude deferred premiums and deferred revenue, which are not financial instruments.
Other assets exclude land, buildings and equipment, goodwill and other intangible assets, reinsurers’ share of unpaid claims and adjustment expenses, future income tax asset,  
prepaid and deferred expenses, financing costs and other items that are not financial instruments.
Other liabilities exclude future income tax liability, deferred revenue, unearned insurance premiums and other items that are not financial instruments.
For further information on interest rates associated with financial assets and liabilities, including derivative instruments, refer to Note 28.

The methods and assumptions used to estimate the fair values of financial instruments are as follows:

·  cash resources and securities are reported on the consolidated balance sheets at the fair value disclosed in Notes 3 and 4. These values are 
based on quoted market prices, if available. Where a quoted market price is not readily available, other valuation techniques are based on 
observable market rates used to estimate fair value;

·  loans reflect changes in the general level of interest rates that have occurred since the loans were originated and are net of the allowance 
for credit losses. For floating rate loans, fair value is assumed to be equal to book value as the interest rates on these loans automatically 
reprice to market. For all other loans, fair value is estimated by discounting the expected future cash flows of these loans at current 
market rates for loans with similar terms and risks;

·  other assets and other liabilities, with the exception of derivative financial instruments, are assumed to approximate their carrying value, 

due to their short-term nature;

·  for derivative financial instruments where an active market does not exist, fair values are determined using valuation techniques 

that refer to observable market data, including discounted cash flow analysis, option pricing models and other valuation techniques 
commonly used by market participants;

·  deposits with no stated maturity are assumed to be equal to their carrying values. The estimated fair values of fixed rate deposits are 

determined by discounting the contractual cash flows at current market rates for deposits of similar terms; and

·  the fair values of subordinated debentures are determined by reference to current market prices for debt with similar terms and risks.

Fair values are based on management’s best estimates based on market conditions and pricing policies at a certain point in time. The 
estimates are subjective and involve particular assumptions and matters of judgment and, as such, may not be reflective of future fair 
values.

96  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
 
 
30.	

risk management
As part of the Bank’s risk management practices, the risks that are significant to the business are identified, monitored and controlled. The most 
significant risks include credit risk, liquidity risk, market risk, insurance risk, operational risk and litigation risk. The nature of these risks 
and how they are managed is provided in the commentary on pages 59 to 63 of the MD&A.

As permitted by the CICA, certain of the risk management disclosure related to risks inherent with financial instruments is in the MD&A. The 
relevant MD&A sections are identified by shading and the shaded areas form an integral part of these audited consolidated financial statements.

Information on specific measures of risk, including the allowance for credit losses, derivative financial instruments, interest rate sensitivity, fair 
value of financial instruments and liability for unpaid claims are included elsewhere in these notes to the consolidated financial statements. 

31.	

capital management
Capital funds are managed in accordance with policies and plans that are regularly reviewed and approved by the Board of Directors 
and take into account forecasted capital needs and markets. The goal is to maintain adequate regulatory capital to be considered well 
capitalized, protect customer deposits and provide capacity for internally generated growth and strategic opportunities that do not 
otherwise require accessing the public capital markets, all while providing a satisfactory return for shareholders. 

The Bank has a share incentive plan that is provided to officers and employees who are in a position to materially impact the longer term 
financial success of the Bank as measured by share price appreciation and dividend yield. Note 19 to the consolidated financial statements 
details the number of shares under options outstanding, the weighted average exercise price and the amounts exercisable at year-end.

Basel II Capital Adequacy Accord
OSFI requires banks to measure capital adequacy in accordance with instructions for determining risk-adjusted capital and risk-weighted 
assets, including off-balance sheet commitments, which is commonly referred to as Basel II. Based on the deemed credit risk of each 
type of asset, a weighting of 0% to 150% is assigned. As an example, a loan that is fully insured by the Canada Mortgage and Housing 
Corporation (CMHC) is applied a risk weighting of 0% as the Bank’s risk of loss is nil, while uninsured commercial loans are assigned a 
risk weighting of 100% to reflect the higher level of risk associated with this type of asset. The ratio of regulatory capital to risk-weighted 
assets is calculated and compared to OSFI’s standards for Canadian financial institutions. Off-balance sheet assets, such as the notional 
amount of derivatives and some credit commitments, are included in the calculation of risk-weighted assets and both the credit risk 
equivalent and the risk-weighted calculations are prescribed by OSFI. As Canadian Direct is subject to separate OSFI capital requirements 
specific to insurance companies, the Bank’s investment in CDI is deducted from total capital and CDI’s assets are excluded from the 
calculation of risk-weighted assets.

Current regulatory guidelines require banks to maintain a minimum ratio of capital to risk-weighted assets and off-balance sheet items of 
8%, of which 4% must be core capital (Tier 1) and the remainder supplementary capital (Tier 2). However, OSFI has established that 
Canadian banks need to maintain a minimum total capital adequacy ratio of 10% with a Tier 1 ratio of not less than 7%. CWB’s Tier 1 
capital is comprised of common shareholders’ equity and innovative capital (to a regulatory maximum of 15% of net Tier 1 capital), while 
Tier 2 capital includes subordinated debentures (to the regulatory maximum amount of 50% of net Tier 1 capital), the inclusion of the 
general allowance for credit losses (to the regulatory maximum) and any innovative capital not included in Tier 1.

During March 2009, the Bank issued 8.4 million preferred units for total proceeds of $209.8 million, which qualify as Tier 1 capital  
(refer to Note 9). The preferred units, issued by way of the private placement and the public offering, each consist of one Non-
Cumulative 5-Year Rate Reset Preferred Share, Series 3 (Series 3 Preferred Shares) in the capital of the Bank with an issue price of $25.00 
per share and 1.7857 and 1.7800 common share purchase warrants, respectively. Each warrant is exercisable at a price of $14.00 to 
purchase one common share in the capital of the Bank until March 3, 2014 (refer to Note 18).

 CWB 2009 Annual Report - Fundamentals 

 p   97

During the year, the Bank complied with all internal and external capital requirements.

CAPITAL STRUCTURE AND REGULATORY RATIOS AT YEAR-END 
($ thousands)

Tier 1 Capital
  Retained earnings

  Accumulated unrealized losses on available-for-sale equity securities, net of tax(2)

  Preferred shares

  Common shares

  Contributed surplus

Innovative capital instrument(3)

  Non-controlling interest in subsidiary

Less goodwill of subsidiaries

Total

Tier 2 Capital
  General allowance for credit losses (Tier A)(4)

  Accumulated unrealized gains on available-for-sale equity securities, net of tax(2)

  Subordinated debentures (Tier B)(5)

Total

Less investment in insurance subsidiary

Total Regulatory Capital

Regulatory Capital to Risk-Weighted Assets
  Tier 1 capital

  Tier 2 capital

Less investment in insurance subsidiary

Total Regulatory Capital Adequacy Ratio

Assets to Regulatory Capital Multiple(6)

2009	

2008 

	 $	 511,784	

  $  448,203 

	–	

	209,750	

	226,480	

	19,366	

	105,000	

	267	

	(9,360)

	1,063,287	

	61,153	

	2,118	

	380,000	

	443,271	

(56,768)

(6,973) 

 – 

221,914 

14,234 

105,000 

 – 

(6,933) 

775,445 

60,527 

 – 

380,000 

440,527 

(47,700) 

		$	1,449,790	

  $ 1,168,272 

11.3%

4.7

(0.6)

15.4%

8.1	

8.9%

5.1

(0.5)

13.5%

9.2 

(1) 

(2) 

(3) 
(4) 

(5) 

(6) 

Regulatory capital and capital ratios are calculated in accordance with the requirements of the Office of the Superintendent of Financial Institution, and capital is managed and 
reported in accordance with the requirements of the Basel II Capital Adequacy Accord (Basel II). 
Accumulated other comprehensive income related to unrealized losses on certain available-for-sale equity securities, net of tax, reduces Tier 1 capital, while unrealized gains on certain 
available-for-sale equity securities, net of tax, increases Tier 2 capital.
Innovative capital may be included in Tier 1 capital to a maximum of 15% of net Tier 1 capital. Any excess innovative capital outstanding is included in Tier 2B capital.
Banks are allowed to include their general allowance for credit losses up to a prescribed percentage of risk-weighted assets in Tier 2A capital. At October 31, 2009, the Bank’s general  
allowance represented 0.65% (2008 – 0.70%) of risk-weighted assets.
Tier 2B capital may be included in Tier 2 capital to a maximum of 50% of net Tier 1 capital. Any excess Tier 2B capital is included in capital as net Tier 1 capital increases. 
At October 31, 2009 and October 31, 2008, all subordinated debentures are included in Tier 2B capital.
Total assets plus off-balance sheet credit instruments, such as letters of credit and guarantees, less goodwill divided by regulatory capital.

98  f  CWB 2009 Annual Report - Fundamentals 

 
	 	
   
 
 
 
		
 
32.	

segmented information
The Bank operates principally in two industry segments – banking and trust, and insurance. These two segments differ in products and services but 
are both within the same geographic region. 

The banking and trust segment provides banking, trust and wealth management services to personal clients, small to medium-sized commercial 
business clients and institutional clients primarily in Western Canada. The insurance segment provides home and auto insurance to individuals  
in British Columbia and Alberta.

Banking and Trust

 Insurance

Total

Net interest income (teb)(1)

Less teb adjustment

Net interest income per financial statements

Other income(2)

Total revenues 

Provision for credit losses

Non-interest expenses(3)

Provision for income taxes

Non-controlling interest in subsidiary

Net Income(5)

Total average assets ($ millions)(4)

2009

2008

2009

$	 230,227	

 $  222,837 

	$	

6,127	

 $ 

	7,203	

	223,024	

	74,013	

	297,037	

	13,500	

	147,571	

	38,560	

 5,191 

 217,646 

 54,338 

 271,984 

 12,000 

 125,748 

 40,589 

	644	

	5,483	

	17,599	

	23,082	

 –	

	10,611	

	3,360	

2008
2009
5,780  $	 236,354	
 480 
	7,847	

 5,300 

 15,902 

 21,202 

 – 

 9,418 

 3,412 

	228,507	

	91,612	

	320,119	

	13,500	

	158,182	

	41,920	

	232	
97,174	 $ 

 – 
93,647  $ 

	–	
9,111	 $ 

 – 

	232	
8,372  $  106,285	

2008

 $  228,617 

 5,671 

 222,946 

 70,240 

 293,186 

 12,000 

 135,166 

 44,001 

 – 

$102,019 

11,055	 $ 

9,747  $	

198	 $ 

184  $	

11,253	 $ 

9,931 

$ 

$	

(1) 

(2) 
(3) 

(4) 
(5) 

Taxable Equivalent Basis (teb) – Most banks analyze revenue on a taxable equivalent basis to permit uniform measurement and comparison of net interest income. Net interest income (as presented 
in the consolidated statements of income) includes tax-exempt income on certain securities. Since this income is not taxable, the rate of interest or dividends received is significantly lower than 
would apply to a loan or security of the same amount. The adjustment to taxable equivalent basis increases interest income and the provision for income taxes to what they would have been had 
the tax-exempt securities been taxed at the statutory rate. The taxable equivalent basis does not have a standardized meaning prescribed by GAAP and, therefore, may not be comparable to similar 
measures presented by other banks.
Other income for the insurance segment is presented net of claims, adjustment costs and policy acquisition costs (see Note 21) and also includes the gain on the sale of securities.
Amortization of intangible assets of $1,020 (2008 – $276) is included in the banking and trust segment and $250 (2008 – $250) in the insurance segment. Amortization of land, buildings and 
equipment total $6,000 (2008 – $5,040) for the banking and trust segment and $1,503 (2008 – $1,330) for the insurance segment while additions amounted to $13,422 (2008 – $10,552) for the 
banking and trust segment and $1,387 (2008 – $1,975) for the insurance segment. Goodwill of $6,106 (2008 – $3,679) is allocated to the banking and trust segment and $3,254 (2008 – $3,254) to 
the insurance segment. 
Assets are disclosed on an average daily balance basis as this measure is most relevant to a financial institution and is the measure reviewed by management.
Transactions between the segments are reported at the exchange amount, which approximates fair market value.

33.	

business acquisition
Effective November 1, 2008 the Bank acquired 72.5% of the outstanding shares of Adroit Investment Management Ltd. (Adroit). Adroit is an 
Edmonton, Alberta based firm specializing in wealth management for individuals, corporations and institutional clients. The results of operations 
for Adroit have been included in the Bank’s consolidated financial statements since the effective acquisition date. The initial $6,481 acquisition cost 
was paid in cash. Additional contingent consideration, to a maximum of $1,675, will be paid in cash if earnings targets are achieved over a two year 
period. Any future contingent payment will be recorded when the liability has been incurred and will increase goodwill.

The following table summarizes the fair value of the assets acquired and liabilities assumed:

Net assets acquired

   Other assets

  Other intangible assets

  Goodwill

	 $	

		 $	

90	

3,964	

2,427	

6,481	

Other intangible assets include customer relationships, non-competition agreements and a trademark. The trademark, which has an estimated value 
of $280, is not subject to amortization. Adroit’s financial results, the goodwill and other intangible assets related to the acquisition are included in 
the banking and trust segment. The total amount of goodwill and intangible assets are not deductible for income tax purposes.

 CWB 2009 Annual Report - Fundamentals 

 p   99

 
 
		 	
		 	
 
34.	

subsidiaries and affiliate
Canadian Western Bank Subsidiaries(1) 
(annexed in accordance with subsection 308 (3) of the Bank Act) 
October 31, 2009

Canadian Western Trust Company

Suite 3000, 10303 Jasper Avenue  

$ 

60,753 

Address of

Head Office

Carrying Value of

 Voting Shares Owned

by the Bank(2)

Canadian Direct Insurance Incorporated

Valiant Trust Company

Edmonton, Alberta

Suite 600, 750 Cambie Street

Vancouver, British Columbia

Suite 310, 606 4th St. S.W.

Calgary, Alberta

Adroit Investment Management Ltd.

Suite 1250, 10303 Jasper Avenue 

Edmonton, Alberta

Canadian Western Financial Ltd.

Suite 3000, 10303 Jasper Avenue 

Edmonton, Alberta

Canadian Western Bank Leasing Inc. 

Suite 3000, 10303 Jasper Avenue 

Edmonton, Alberta

Canadian Western Bank Capital Trust(3)

Suite 3000, 10303 Jasper Avenue 

Edmonton, Alberta

(1)  The Bank owns 100% of the voting shares of each entity, with the exception of Adroit Investment Management Ltd. (72.5% ownership).
(2)  The carrying value of voting shares is stated at the Bank’s equity in the subsidiaries.
(3)  In accordance with accounting standards, this entity is not consolidated as the Bank is not the primary beneficiary.

59,681 

 13,672 

 6,312 

 1,639 

 1,397 

 1,000 

35.	

subsequent event
On December 9, 2009 the Bank signed an agreement to acquire 100% of the common shares of National Leasing Group Inc. (National 
Leasing) in exchange for cash and common shares of the Bank. The vendors may retain a participating interest in National Leasing for  
up to 25% of the agreed upon enterprise value of $130 million. The acquisition is subject to the regulatory and other approvals and  
is expected to close at the beginning of February 2010.

National Leasing is a privately held commercial equipment leasing company for small to mid-size transactions. National Leasing is 
headquartered in Winnipeg, Manitoba, and has over 58,000 lease agreements with a collective book value of approximately $650 million, 
including securitized leases which comprise approximately one half of the portfolio.

36.	

comparative figures
Certain comparative figures have been reclassified to conform to the current period’s presentation.

100  f  CWB 2009 Annual Report - Fundamentals 

 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
Glossary of Key Terms

allowance for credit losses:  
An allowance set aside which, in management’s 
opinion, is adequate to absorb both expected and 
unexpected credit-related losses that are likely 
to exist in the portfolio. It includes specific and 
general allowances.

assets under administration:  
Assets owned by customers, for which the Bank 
provides custodial services. Services provided 
in respect of assets under administration are 
of an administrative nature and include such 
things as record keeping, safekeeping, collecting 
investment income or settling purchase and sale 
transactions. These assets are not reported on the 
Bank’s consolidated balance sheet.

assets under management:  
Assets owned by customers, for which the  
Bank provides investment management services. 
Services provided in respect of assets under 
management include the selection of investments 
and investment advice. These assets are not 
reported on the Bank’s consolidated balance sheet.

basis point: A unit of measure defined  
as one-hundredth of one per cent.

capital: Primarily consists of common and 
preferred shareholders’ equity, innovative capital 
instruments and subordinated debentures. It can 
support asset growth, absorb impacts from loan 
losses and protect depositors.

derivative instruments: Financial 
contracts whose value is derived from an 
underlying price, interest rate, exchange rate  
or price index. Forwards, options and swaps  
are all derivative instruments.

efficiency ratio: Measures the efficiency 
with which the Bank incurs expenses to generate 
revenue. It expresses non-interest expenses  
as a percentage of the sum of net interest income 
on a taxable equivalent basis and other income.  
A lower ratio indicates improved productivity.

earnings per share (eps), basic: 
Calculated as net income less preferred share 
dividends divided by the average number  
of common shares outstanding.

earnings per share (eps), diluted: 
Calculated as net income less preferred share 
dividends divided by the average number  
of common shares outstanding adjusted for 
the dilutive effects of stock options and other 
convertible securities (common share purchase 
warrants).

fair value: The amount of consideration 
that would be agreed upon in an arm’s length 
transaction between knowledgeable, willing 
parties who are under no compulsion to act.

general allowance: Established by the 
Bank to recognize credit losses which are likely 
embedded in the loan portfolio, but have not 
yet been specifically identified on an individual 
item-by-item basis.

hedging: Protecting against interest rate, 
market or foreign exchange exposures by taking 
positions that are expected to react to market 
conditions in an offsetting manner.

impaired loans: Loans on which the Bank  
no longer has reasonable assurance as to the 
timely collection of interest and/or principal,  
or where a contractual payment is past due  
a prescribed period. Interest is not accrued  
on impaired loans.

interest rate curve or yield curve:  
A graph showing the term structure of interest 
rates, plotting the yields of similar quality bonds 
by term to maturity.

marked-to-market: The valuation  
of certain financial instruments at fair value  
as of the balance sheet date.

net interest income: The difference 
between what is earned on assets such as loans 
and securities and what is paid on liabilities such 
as deposits and subordinated debentures.

net interest margin: Net interest  
income, on a taxable equivalent basis, expressed  
as a percentage of average total assets.

off-balance sheet instruments:  
These are indirect credit commitments, including 
undrawn commitments to extend credit and 
guarantees.

osfi: The Office of the Superintendent  
of Financial Institutions Canada (OSFI),  
the regulator of federal banks, trust and 
insurance companies.

provision for credit losses:  
The amount charged against income necessary 
to bring the allowance for credit losses to a level 
determined appropriate by management. This 
includes both specific and general provisions.

return on equity (roe): Net income 
available to common shareholders (net income 
less preferred share dividends), expressed as a 
percentage of average common shareholders’ 
equity.

return on assets (roa): Net income 
available to common shareholders (net income 
less preferred share dividends), expressed  
as a percentage of average assets.

risk: Financial institutions face a number  
of different risks that expose them to possible 
losses. These risks include, but are not limited to, 
credit risk, market risk, operational risk, liquidity 
risk, reputation risk, regulatory and legal risk and 
insurance risk. 

risk-weighted assets: Calculated using 
weights based on the degree of credit risk for 
each class of counterparty. Off-balance sheet 
instruments are converted to balance sheet 
equivalents, using specified conversion factors, 
before the appropriate risk weights are applied.

secured lending: Loans or other obligations 
in which assets are pledged as security to protect 
the lender’s interests. Collateral can take many 
forms, such as cash, highly rated financial 
securities, property, inventory, equipment, 
receivables, etc.

standby letters of credit and 
letters of guarantee: Assurances given 
by the Bank that it will make payments on behalf 
of clients to third parties. The Bank has recourse 
against its clients for any advanced funds.

swaps: Interest rate swaps are agreements to 
exchange streams of interest payments, typically 
one at a floating rate, the other at a fixed rate, 
over a specified period of time, based on notional 
principal amounts.

tangible common equity ratio:  
The tangible common equity ratio (TCE) is a 
ratio of TCE to risk-weighted assets. The level of 
tangible common equity is generally considered 
to be one of the most important measures of 
a bank’s capital strength, and is often used to 
assess the quality of a bank’s capital position. 
CWB calculates tangible common equity as 
total shareholders’ equity, less preferred shares, 
unrealized gains/losses on available-for-sale 
securities and cash flow hedges, goodwill, and 
intangible assets.

taxable equivalent basis (teb):  
The grossing up of tax-exempt income earned 
on certain securities to an equivalent before-tax 
basis. This ensures uniform measurement and 
comparison of net interest income arising from 
both taxable and tax-exempt sources.

tier 1 and total capital ratios:  
These are ratios of capital to risk-weighted 
assets, as stipulated by OSFI. Tier 1 capital, the 
more permanent, consists primarily of common 
shareholders’ equity, non-controlling interest  
in subsidiaries plus non-cumulative preferred  
shares, plus eligible Innovative capital 
instruments, less unamortized goodwill and 
ineligible intangible assets. Tier 2 capital consists 
mainly of subordinated debentures and the 
eligible general allowance. Together, Tier 1 and 
Tier 2 capital less certain deductions (including 
CWB’s investment in CDI) comprise total 
regulatory capital.

 CWB 2009 Annual Report - Fundamentals 

 p   101

Board of Directors And Senior Officers

SENIOR OFFICERS
ExEcutivE OfficErs 
Larry M. Pollock 
President and  
Chief Executive Officer

William J. Addington, FCMA 
Executive Vice President

Tracey C. Ball, FCA 
Executive Vice President 
and Chief Financial Officer

Chris H. Fowler 
Executive Vice President

Randy W. Garvey, FCMA 
Executive Vice President

Brian J. Young 
Executive Vice President

cOrpOratE OfficE  
Lars K. Christensen 
Vice President and  
Chief Internal Auditor

Dennis M. Crough 
Vice President 
Credit Risk Management

Richard R. Gilpin 
Senior Vice President 
Credit Risk Management

Ricki L. Golick 
Senior Vice President and 
Treasurer 

Carolyn J. Graham 
Vice President and  
Chief Accountant 

Gail L. Harding, Q.C. 
Senior Vice President 
General Counsel and 
Corporate Secretary

Blair R. Himmelreich 
Acting Vice President 
Finance

Darrell R. Jones 
Senior Vice President and 
Chief Information Officer

Uve Knaak 
Senior Vice President 
Human Resources

Peter K. Morrison 
Vice President 
Marketing and Product 
Development

cOmmErcial and 
rEtail Banking 
James O. Burke 
Vice President 
Equipment Financing Group

Mario V. Furlan 
Vice President 
Real Estate Lending

Michael N. Halliwell 
Senior Vice President and 
Regional General Manager 

Gregory J. Sprung 
Senior Vice President and 
Regional General Manager

Jack C. Wright 
Senior Vice President and 
Regional General Manager

canadian WEstErn 
trust 
Adrian M. Baker 
Vice President and 
Chief Operating Officer 
Trust Services

Scott K.F. Scobie 
General Manager

canadian dirEct 
insurancE  
Brian J. Young 
President and  
Chief Executive Officer

Susannah M. Bach 
Vice President 
Corporate and Strategic 
Operations

Colin G. Brown 
Chief Operating Officer

Michael Martino 
Chief Financial Officer

Vince M. Muto 
Vice President, Claims

adrOit invEstmEnt 
managEmEnt 
Valmon A. Vaillant 
President

David D. Schuster 
Executive Vice President

Maria K. Holowinsky 
Vice President

valiant trust  
Adrian M. Baker 
President

Matt K. Colpitts 
General Manager

OmBudsman 
R. Graham Gilbert

(L – R) Howard Pechet, Arnold Shell , Alan Rowe, Robert Phillips,  
Gerald McGavin, Allan Jackson, Robert Manning, Raymond Protti,  
Larry Pollock, Wendy Leaney, Jack Donald. Missing: Albrecht Bellstedt

Larry M. Pollock
President and 
Chief Executive Officer 
Canadian Western Bank  
Edmonton, Alberta

Raymond J. Protti 
Consultant on national security 
and financial services 
Victoria, British Columbia

Alan M. Rowe 
Partner  
Crown Realty Partners  
and Crown Capital Partners Inc. 
Toronto, Ontario

Arnold J. Shell 
President 
Arnold J. Shell Consulting Inc. 
Calgary, Alberta

dirEctOrs EmEritus 
John Goldberg 
Jordan L. Golding 
Arthur G. Hiller 
Peter M.S. Longcroft 
Alma M. McConnell 
Dr. Maurice W. Nicholson 
Dr. Maurice M. Pechet

BOARD OF DIRECTORS
Albrecht W. A. Bellstedt, Q.C.
President 
A.W.A. Bellstedt 
Professional Corporation 
Canmore, Alberta

Jack C. Donald (Chairman)
President and 
Chief Executive Officer 
Parkland Properties Ltd. 
Red Deer, Alberta

Allan W. Jackson
President and  
Chief Executive Officer 
ARCI Ltd. 
Calgary, Alberta

Wendy A. Leaney 
President 
Wyoming Associates Ltd. 
Toronto, Ontario

Robert A. Manning 
President 
Cathton Investments Ltd. 
Edmonton, Alberta

Gerald A.B. McGavin,  
C.M.,O.B.C., FCA 
President 
McGavin Properties Ltd. 
Vancouver, British Columbia

Howard E. Pechet 
President 
Mayfield Consulting Inc. 
Rancho Mirage, California, USA

Robert L. Phillips, Q.C. 
President 
R.L. Phillips Investments Inc. 
Vancouver, British Columbia

102  f  CWB 2009 Annual Report - Fundamentals 

Shareholder Information

CWB Group Corporate 
Headquarters
canadian Western Bank & trust
suite 3000, canadian Western Bank place 
10303 Jasper avenue 
Edmonton, alberta  t5J 3x6 
telephone: (780) 423-8888 
fax: (780) 423-8897 
Website: www.cwbankgroup.com

Transfer Agent and Registrar
valiant trust company
suite 310, 606 - 4th street s.W. 
calgary, alberta   t2p 1t1 
telephone: (866) 313-1872 
fax: (403) 233-2857 
Website:  www.valianttrust.com

Stock Exchange Listings
the toronto stock Exchange (tsx) 
common shares: cWB 
series 3 preferred shares: cWB.pr.a 
common share purchase Warrants: cWB.Wt

Shareholder Administration 
valiant trust company, with offices in calgary, 
Edmonton, vancouver and toronto, serves as 
transfer agent and registrar for the common 
shares, preferred shares and common share 
purchase warrants of cWB.  

for dividend information, change in share 
registration or address, lost share certificates, tax 
forms or estate transfers, please write or call the 
transfer agent and registrar, or email inquiries@
valianttrust.com.

Duplicated Communications
if you receive, but do not require, more than one 
mailing for the same ownership, please contact the 
transfer agent to combine the accounts. 

Direct Deposit Services
shareholders may choose to have cWB common 
and preferred cash dividends deposited directly 
into their accounts held at their financial 
institutions. to arrange direct deposit service, 
please contact the transfer agent and registrar.  

Eligible Dividend Designation 
cWB designates all dividends for both common 
and preferred shares paid to canadian residents as 
“eligible dividends”, as defined in the income tax 
act (canada), unless otherwise noted.

Dividend Reinvestment Plan 
cWB’s dividend reinvestment plan allows common 
and preferred shareholders to purchase additional 
common shares by reinvesting their cash dividend 
without incurring brokerage and commission fees. 
for information about participation in the plan, 
please contact the transfer agent and registrar.  

Investor Relations
shareholders, institutional investors or research 
analysts who would like additional financial 
information are asked to contact: 

investor relations department 
canadian Western Bank  
suite 3000, canadian Western Bank place 
10303 Jasper avenue 
Edmonton, alberta  t5J 3x6 
telephone: (800) 836-1886 
fax: (780) 969-8326 
Email: investorrelations@cwbank.com

more comprehensive investor information – 
including supplemental financial reports, quarterly 
financial releases, corporate presentations, 
corporate fact sheets and frequently asked 
questions – is available under the investor relations 
section on our website at www.cwbankgroup.com 
this 2009 annual report, along with our annual 
information form, notice of annual meeting of 

shareholders and proxy circular, is available on 
our website. for additional printed copies of these 
reports, please contact the investor relations 
department.
filings are available on the canadian securities 
administrator’s website: www.sedar.com

2010 Annual and Special Meeting
the annual and special meeting of the common 
shareholders of canadian Western Bank will be held 
in Edmonton, alberta, on march 4, 2010, at the 
Winspear centre (the studio room), at 3:00 p.m. 
mst (5:00 p.m. Est).

Corporate Secretary
gail l. Harding, Q.c.
senior vice president  
general counsel and corporate secretary 
canadian Western Bank 
suite 3000, 10303 Jasper avenue 
Edmonton, alberta   t5J 3x6 
telephone: (780) 969-1525 
fax: (780) 969-8326

Complaints or Concerns regarding 
Accounting, Internal Accounting 
Controls or Auditing Matters
please contact either: 
tracey c. Ball
Executive vice president and  
chief financial Officer 
canadian Western Bank 
telephone: (780) 423-8855 
fax: (780) 969-8326 
Email: tracey.ball@cwbank.com
or
robert a. manning
chairman of the audit committee 
c/o 210 – 5324 calgary trail 
Edmonton, alberta   t6H 4J8 
telephone: (780) 438-2626 
fax: (780) 438-2632 
Email: rmanning@shawbiz.ca

Award of Excellence Recipients for 2009

Hard working.  Enthusiastic. responsive. dedicated.

these are the characteristics exemplified by the recipients of the award of Excellence, an annual recognition for employees who every day, 
live and breathe the qualities for which cWB group is known. 

Exceeding the expectations of both clients and colleagues, these individuals consistently take initiative, innovate and inspire.

congratulations to the 2009 recipients of the award of Excellence.

Trent Bobinski, CWB Corporate Office
Henry Cheung, CDI Cambie
Jennifer Eng, CWB Lethbridge
Joan Hopp, CWB Edmonton 103rd Street

Craig Martin, CWB Langley
Zehra Mehrani, CWT Cambie
Wendy Nish, CWB Calgary Foothills
Anna Phan, Valiant Trust, Vancouver

Drinda Ribeiro, CDI Cambie
Toneille Steiner, CWB Corporate Office
Pam Szufnarowicz, CWB Kamloops
Marjan Wams, CWB Courtenay

 CWB 2009 Annual Report - Fundamentals 

 p   103

Locations

Canadian  
Western Bank

REGIONAL OFFICES

British Columbia
2200, 666 Burrard Street 
Vancouver 
(604) 669–0081 
Greg Sprung

Northern Alberta
3000, 10303 Jasper Avenue
Edmonton
(780) 423–8888
Jack Wright

Prairies
606 – 4 Street S.W. 
Calgary 
(403) 262–8700 
Michael Halliwell

Equipment Financing
300, 5222 – 130 Avenue S.E. 
Calgary 
(403) 257–8235 
Jim Burke

ALBERTA
EDMONTON

Edmonton Main
11350 Jasper Avenue 
(780) 424–4846 
Mike McInnis

103 Street
10303 Jasper Avenue 
(780) 423–8801 
Gary Mitchell

Old Strathcona
7933 – 104 Street 
(780) 433–4286 
Donna Austin

South Edmonton Common
2142 – 99 Street 
(780) 988–8607 
Wayne Dosman

West Point
17603 – 100 Avenue 
(780) 484–7407 
David Hardy

CALGARY

Calgary Main
606 – 4 Street S.W. 
(403) 262–8700 
Glen Eastwood

Calgary Chinook
6606 MacLeod Trail S.W. 
(403) 252–2299  
Lew Christie

Calgary Foothills
6127 Barlow Trail S.E. 
(403) 269–9882 
James Comstock

Calgary Northeast
2810 – 32 Avenue N.E. 
(403) 250–8838 
June Lavigueur

Calgary South  
Trail Crossing
300, 5222 – 130  
Avenue S.E. 
(403) 257–8235 
Jay Neubauer

Broker Buying Centre
285, 2880 Glenmore Trail 
(403) 720–8960
David Miller

GRANDE PRAIRIE
11226 – 100 Avenue 
(780) 831–1888 
Todd Kramer

LEDUC
5407 Discovery Way 
(780) 986–9858 
Brad Ford

LETHBRIDGE
744 – 4 Avenue South 
(403) 328–9199 
Don Grummett

MEDICINE HAT
102, 1111 Kingsway Avenue S.E. 
(403) 527–7321 
Les Erickson

RED DEER
4822 – 51 Avenue 
(403) 341–4000 
Don Odell

ST. ALBERT
300, 700 St. Albert Road 
(780) 458–4001 
Jeff Suggitt

BRITISH COLUMBIA
VANCOUVER

Kitsilano
3190 West Broadway 
(604) 732–4262 
Demetra Papaspyros

Park Place
100, 666 Burrard Street 
(604) 688–8711 
Rob Berzins

Vancouver Real Estate 
22nd Floor  
666 Burrard Street 
(604) 669–0081 
Mario Furlan

West Broadway
110, 1333 West Broadway 
(604) 730–8818 
Jules Mihalyi

ABBOTSFORD
100, 2548 Clearbrook Road 
(604) 855–4941 
Rick Howard

COQUITLAM
Unit 310, 101  
Schoolhouse Street 
(604) 540–8829 
Ron Baker

COURTENAY
200, 470 Puntledge Road 
(250) 334–8888 
Alan Dafoe  
(Jason Zaichkowsky) - Acting

CRANBROOK
2nd Floor, Suite A  
828 Baker Street 
(250) 426–1140 
Mike Eckersley

KAMLOOPS
Unit 101, 1211 Summit Drive 
(250) 828–1070 
Peter Greenway

KELOWNA

Kelowna
1674 Bertram Street 
(250) 862–8008 
Keith Wilkes

Kelowna Industrial
101, 1505 Harvey Avenue 
(250) 860–0088 
James Kruiper

LANGLEY
100, 19915 – 64 Avenue 
(604) 539–5088 
Craig Martin

NANAIMO
101, 6475 Metral Drive 
(250) 390–0088 
Russ Burke

PRINCE GEORGE 
300 Victoria Street 
(250) 612–0123 
David Duck

SURREY STRAWBERRY HILL 
1, 7548 – 120 Street 
(604) 591–1898 
Bob Duffield

VICTORIA
1201 Douglas Street 
(250) 383–1206 
Bob Granger

SASKATCHEWAN
REGINA
100, 1881 Scarth Street 
The Hill Center Tower II 
(306) 757–8888 
Kelly Dennis

VANCOUVER
100, 666 Burrard Street 
(604) 602–2773

WINNIPEG
230 Portage Avenue 
(204) 926–1547

NORTHERN ONTARIO
Barrie 
16 Bear Creek Drive  
(705) 719–6360

SOUTHERN ONTARIO
Woodbridge 
101 Golden Gate Circle 
(705) 882–9919

Canadian  
Direct Insurance 

VANCOUVER
600, 750 Cambie Street 
(604) 699–3678

EDMONTON
500, 10115 – 100A Street 
(780) 413–5933

Valiant Trust

CALGARY
310, 606 – 4 Street S.W. 
(403) 233–2801

EDMONTON
3000, 10303 Jasper Avenue 
(780) 423–8888

TORONTO
2950, 130 King Street West  
P.O. Box 34 
(416) 360–1481

VANCOUVER
600, 750 Cambie Street  
(604) 699–4880

Adroit Investment 
Management Ltd.

EDMONTON
1250, 10303 Jasper Avenue
(780) 429–3500

Canadian  
Western Financial

EDMONTON
3000, 10303 Jasper Avenue 
(780) 423–8888

SASKATOON

Saskatoon City Centre
244 – 2 Avenue 
(306) 477–8888 
Ron Kowalenko

Saskatoon North Landing
101, 2803 Faithfull Avenue 
(306) 244–8008 
Dwayne Demeester

YORKTON
45, 277 Broadway Street East 
(306) 782–1002 
Barb Apps

MANITOBA
WINNIPEG
230 Portage Avenue 
(204) 956–4669 
Robert Bean

Canadian Direct 
Financial 

EDMONTON
Suite 2200, 10303 Jasper Avenue 
(877) 441–2249 
www.canadiandirectfinancial.com

Canadian  
Western Trust

VANCOUVER
600, 750 Cambie Street 
(604) 685–2081

TORONTO 
2950, 130 King Street W. 
(416) 360–0713

CALGARY
Suite 310, 606 – 4 Street S.W. 
(403) 717–3145

EDMONTON
3000, 10303 Jasper Avenue 
(780) 969–8332

REAL ESTATE LENDING
22nd Floor, 666 Burrard Street 
(604) 669–0081

Optimum Mortgage

EDMONTON
3000, 10303 Jasper Avenue 
(780) 423–9748

CALGARY
300, 5222 – 130 Avenue S.E. 
(403) 726–8239

COQUITLAM 
310, 101 Schoolhouse Street 
(604) 523–5250

104  f  CWB 2009 Annual Report - Fundamentals 

Five Year Financial Summary

Performance Targets

($	thousands,	except	per	share	amounts)

Results of Operations
Net	interest	income	(teb)(1)
Less	teb	adjustment
Net	interest	income	per	financial	statements
Other	income
Total	revenues	(teb)
Total	revenues
Net	income
Return	on	common	shareholders’	equity(2)
Return	on	average	total	assets(3)
Per Common Share(4)
Average	common	shares	outstanding	(thousands)
Earnings	per	share

Basic
Diluted
Dividends
Book	value
Market	price

High
Low
				Close

Balance Sheet and Off-Balance Sheet Summary
Assets
Cash	resources,	securities	and	resale	agreements
Loans
Deposits
Subordinated	debentures
Shareholders’	equity
Assets	under	administration
Assets	under	management

Capital Adequacy
Tangible	common	equity	to	risk-weighted	assets(5)
Tier	1	ratio(6)
Total	ratio(6)

Other Information
Efficiency	ratio	(teb)(7)
Efficiency	ratio
Net	interest	margin	(teb)(8)
Net	interest	margin
Provision	for	credit	losses

as	a	percentage	of	average	loans

Net	impaired	loans	as	a	percentage	of	total	loans
Number	of	full-time	equivalent	staff	
Number	of	bank	branches

	 $	

	 $	

2009	

2008	

2007	

2006	

2005	

	 $	

	 $	

	236,354
7,847
228,507
91,612
327,966
320,119
106,285

	228,617
5,671
222,946
70,240
298,857
293,186
102,019

	 $	

210,659
5,410
205,249
62,821
273,480
268,070
96,282

	 $	

168,684
4,078
164,606
53,086
221,770
217,692
72,007

140,320
3,975
136,345
45,561
185,881
181,906
54,391

13.2% 	 	
0.86

15.9% 	 	
1.03

17.4% 	 	
1.18

14.8% 	 	
1.12

12.7%
1.03

63,613

63,214

62,354

61,514

60,394

	 $	

	1.51
1.47
0.44
12.16

23.00
7.52
21.38

	 $	

	1.61
1.58
0.42
10.70

32.20
14.67
18.44

	 $	

1.54
1.50
0.34
9.48

30.86
20.78
30.77

	 $	

1.17
1.13
0.25
8.39

22.78
16.64
21.15

0.90
0.87
0.19
7.48

20.35
11.04
17.60

	 $	 11,635,872
2,188,513
9,236,193
9,617,238
375,000
986,499
5,467,447
878,095

	 $	 10,600,732
1,798,137
8,624,069
9,245,719
375,000
679,148
4,347,723

	 $	 9,525,040
1,961,241
7,405,580
8,256,918
390,000
595,493
4,283,900

	 $	 7,268,360
1,332,987
5,781,837
6,297,007
198,126
519,530
3,344,414

	 $	 5,705,028
976,000
4,590,263
4,913,307
128,126
457,990
1,649,065

— 	 	

— 	 	

— 	 	

—

8.0% 	 	
11.3 	 	
15.4 	 	

48.2% 	 	
49.4 	 	
2.10 	 	
2.03 	 	

0.15	
	0.68	
	1,339	
37	

7.7% 	 	
8.9 	 	
13.5 	 	

45.2% 	 	
46.1 	 	
2.30 	 	
2.25 	 	

0.15	
	0.19	
	1,284	
36	

7.7% 	 	
9.1 	 	
13.7 	 	

44.6% 	 	
45.5 	 	
2.58 	 	
2.51 	 	

0.16	
(0.57)
1,185	
35	

8.6% 	 	
10.1 	 	
13.7 	 	

46.0% 	 	
46.9 	 	
2.62 	 	
2.56 	 	

0.20	
	(0.75)
1,097	
33	

9.7%
9.7
12.4

48.6%
49.7
2.66
2.59

0.24	
	(0.68)
	999	
31	

(1)	 Most	banks	analyze	revenue	on	a	taxable	equivalent	basis	(teb)	to	permit	uniform	measurement	and	comparison	of	net	interest	income.	Net	interest	income	(as	presented	in	the	consolidated	statement	of	income)	

includes	tax-exempt	income	on	certain	securities.	Since	this	income	is	not	taxable,	the	rate	of	interest	or	dividend	received	is	significantly	lower	than	would	apply	to	a	loan	or	security	of	the	same	amount.	The	adjustment	
to	taxable	equivalent	basis	increases	interest	income	and	the	provision	for	income	taxes	to	what	they	would	have	been	had	the	tax-exempt	securities	been	taxed	at	the	statutory	rate.	The	taxable	equivalent	basis	does	
not	have	a	standardized	meaning	prescribed	by	generally	accepted	accounting	principles	(GAAP)	and,	therefore,	may	not	be	comparable	to	similar	measures	presented	by	other	banks.

(2)	 Return	on	common	shareholders’	equity	is	calculated	as	net	income	after	preferred	share	dividends	divided	by	average	common	shareholders’	equity.
(3)	 Return	on	assets	is	calculated	as	net	income	after	preferred	share	dividends	divided	by	average	total	assets.
(4)	 Stock	dividends	effecting	a	two-for-one	split	of	the	Bank’s	common	shares	were	paid	in	2005	and	2007.	All	prior	period	common	share	and	per	common	share	information	has	been	restated	to	reflect	these	effective	splits.
(5)	 Tangible	common	equity	to	risk-weighted	assets	is	calculated	as	shareholders’	equity	less	subsidiary	goodwill	divided	by	risk-weighted	assets,	calculated	in	accordance	with	guidelines	issued	by	the	Office	of	the	Super-

intendent	of	Financial	Institutions	Canada	(OSFI).	As	of	November	1,	2007,	OSFI	adopted	a	new	capital	management	framework	called	Basel	II	and	capital	is	managed	and	reported	in	accordance	with	those	requirements.	
Prior	year	ratios	have	been	calculated	using	the	previous	framework.

(6)	 Tier	1	and	total	capital	adequacy	ratios	are	calculated	in	accordance	with	guidelines	issued	by	OSFI.	As	of	November	1,	2007,	OSFI	adopted	a	new	capital	management	framework	called	Basel	II	and	capital	is	managed	and	

reported	in	accordance	with	those	requirements.	Prior	year	ratios	have	been	calculated	using	the	previous	framework.	

(7)	 Efficiency	ratio	is	calculated	as	non-interest	expenses	divided	by	total	revenues.
(8)	 Net	interest	margin	is	calculated	as	net	interest	income	divided	by	average	total	assets.

When this past fiscal year began, everyone in the financial services  
industry – including Canadian Western Bank Group – was braced for  
a downturn. While the extent of the downturn was unknown, we knew 
challenging market and economic conditions would have an ongoing 
impact, and that related issues such as lower interest rates and a higher  
level of impaired loans would be reflected in our overall performance. 

We are pleased to report that Canadian Western 
Bank Group achieved or surpassed four out of seven 
of our 2009 performance target ranges despite 
the foregoing uncertainty. Annual performance 
highlights included record earnings and revenues, 
and an industry-best provision for credit losses 

measured as a percentage of average loans.  
In the coming year, while we are still uncertain  
about the timing and strength of an economic 
recovery, our minimum performance targets reflect 
ongoing confidence in our business strategies and 
the strength of our core western Canadian markets.

Net income growth 

Total revenue (teb) growth 

Loan growth 

2009 
Target Ranges 

2009 

2010 

Performance  Minimum Targets

2 to 5%  

5 to 8% 

10% 

4% 

10% 

7% 

12%

12%

10%

Provision for credit losses as a percentage of average loans 

0.15 to 0.18% 

0.15% 

0.15 to 0.20%

Efficiency ratio (teb) 

Return on common shareholders’ equity 

46 to 49%  

14 to 16%  

48.2% 

13.2% 

48%

13%

Return on assets 

0.90 to 1.05% 

0.86% 

0.90%

Eco Audit

This annual report uses paper that comes from  

well-managed forests, certified in accordance with 

the international standards of the Forest Stewardship 

Council (FSC). The paper used for the report cover 

contains 30% Post Consumer Recycled (PCR) and 

the paper used for the report contains 100% PCR 

fibre instead of virgin paper. As a result, the following 

savings to our natural resources were realized:

TREES SAVED
215

WOOD SAVED

30 TONNES

ENERGY NOT CONSUMED

68 (Million BTUs)

NET GREENHOUSE GASES PRE VENTED

20,449(lbs. Co2 Equiv.)

WASTE WATER

98,486 (Water Saved Gallons)

SOLID WASTE

5,980 (Landfill Reduced lbs.)

Above information is based on use of the following products:
155,000 sheets of 23 x 35, Envirographic 100, 60lb Text, 102M
8,500 sheets of 26 x 40, Via Felt, 80lb Cover, 320M

Data research provided by www.environmentaldefence.org 

Designed by Vision Creative Inc.    www.visioncreativeinc.com

 
 
	 	
	
	
	
	
	
	
	
	
	
	
	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
	 	
			
	 	
	 	
	 	
	 	
			
			
	 	
	 		
	 		
	 		
	 		
	 		
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Fundamentals

{ principles for success }

C A NA DI A N W E S T E R N BA N K GROU P 

2 0 0 9   A N N U A L   R E P O R T

9

2008 annual report    

Our History of Financial Performance

TOTAL ASSETS ($ MILLIONS)

TOTAL LOANS ($ MILLIONS)

11,636

10,601

9,525

7,268

5,705

2005

2006

2007

2008

2009

9,236

8,624

7,406

5,782

10,000

8,000

6,000

4,000

4,590

2,000

0

2005

2006

2007

2008

2009

TOTAL REVENUES (teb) ($ MILLIONS)

NET INCOME ($ MILLIONS)

328

299

273

222

186

2005

2006

2007

2008

2009

PROVISION FOR CREDIT LOSSES
(AS A PERCENTAGE OF AVERAGE LOANS)

0.24%

0.20%

0.16%

0.15%

0.15%

2005

2006

2007

2008

2009

120

100

80

60

40

20

0

100

75

50

25

0

102

106

96

72

54

2005

2006

2007

2008

2009

EFFICIENCY RATIO (teb)
(EXPENSES TO REVENUES)

48.6% 46.0% 44.6% 45.2%

48.2%

2005

2006

2007

2008

2009

12,000

10,000

8,000

6,000

4,000

2,000

0

350

300

250

200

150

100

50

0

1.00

0.75

0.50

0.25

0.00